Best Western Plus Hotel Flagler Beach Area Inn & Suites, Palm Coast

We were extremely hesitant to book this hotel based upon the OLD reviews dating back to its state as a run-down Holiday Inn Express. I even called and talked to the current management who assured me it had been "totally renovated." He was not exaggerating. We found the hotel to be immaculately clean, up-to-date, attractive and thoroughly comfortable. The staff went out of their way to be attentive, friendly and helpful. I highly recommend this hotel as a remarkable resurrection.

IHG web site redirects you to other area Holiday Inns. Phone has been disconnected. Call to IHG confirmed this hotel is no longer a Holiday Inn property.. Previous stays were good. Loved the convenience to Flagler Beach. Hampton Inn next door to his property is nice.

Yvette Tomassini, Owner at Best Western Plus Flagler Beach Area Inn & Suites, responded to this review
I am very sorry that you did not get to enjoy our property. We have rebranded into a Best Western Plus. I hope you will come and stay with us next time you are in town so we can show you our improved property! Thank You, Hotel Management

Housekeeping never cleaned our room. Dropped off towels, that's it! Never cleaned the bathroom once.Had to reactivate our room key every day of our 5 day stay. Garbage was NEVER emptied. Bed was never er made.Complimentary toiletries was only replaced one time. Coffee was replenished only one time with decaf coffee. Every day a lot of time was spend at the front desk waiting for the clerk to come out of hiding to look after these concerns. The complimentary breakfast had no orange juice. The pancake maker was "oops, not working" and according to staff "it has been this way for quite some time". Beds are as hard as the floor but with an added sheet. Clothes dryer on the second floor would not shut off, even with the door open. Called the front desk and they informed me they would notify maintenance in the morning! um...no, this is a high risk of an electrical fire! My husband actually had to go and unplug the machine since we were concerned the hotel would catch fire with us in it. More value for the money at the hotel directly beside this pathetic one. Housekeeping SUCKED

Yvette Tomassini, Owner at Best Western Plus Flagler Beach Area Inn & Suites, responded to this review
I am very sorry for your experience at our property. We have had the hotel closed due to COVID and we have renovated the hotel and are reopening as a Best Western Plus. I truly hope you will give us another opportunity to make a better impression. Thank You, New Management

This location is a convenient stop right off of I-95. Great overnight location stop if headed north or south into or out of Florida. Average room and service quality. Appears to be an older property. Room could use a little freshening up, but was clean.

tomassini01, General Manager at Best Western Plus Flagler Beach Area Inn & Suites, responded to this review
We would like to Thank you for your feedback. We are so glad that your family had a great experience at our hotel. We as a staff try to make each guest's stay as effortless as possible and we are happy when it is a success. Please come see us again at the Holiday Inn Express Palm Coast.

Wife and I stayed there because we came to town to see friends. What a mistake carpet filthy, rooms beat up old trashy run down dump. People were nice but the place is a disgrace of a Holiday Inn Express. More like a $30 a night budget host. What a dump

tomassini01, General Manager at Best Western Plus Flagler Beach Area Inn & Suites, responded to this review
We would like to thank you for the feedback. Here at the Holiday inn we strive to make every guest's stay as effortless as possible. It is very upsetting when we miss the mark. We will use this survey as a training tool. We hope that you will come see us again and give us a chance to redeem ourselves. Thank you and have a great day.

We arrived late to get a jump start on our Disney to Boston drive home. After a full day at HS we only wanted to get to rt 95 then spend a night. Found this hotel and they were so friendly. Woman at front desk was doing a 24 hour shift but was very pleasant to us upon arrival and this morning when we enjoyed a great complimentary breakfast. Great job!!!!

tomassini01, General Manager at Best Western Plus Flagler Beach Area Inn & Suites, responded to this review
We would like to Thank you for your feedback. We are so glad that your family had a great experience at our hotel. We as a staff try to make each guest's stay as effortless as possible and we are happy when it is a success. Please come see us again at the Holiday Inn Express Palm Coast.