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Best Western Plus Hotel Mountain View Auburn Inn, Auburn

4.0/5  - basé sur 649 notations.
401 8th Street SW, 98001-5901, Auburn, United States - Ver el mapa
Best Western Plus Mountain View Auburn Inn - Vista Exterior El Best Western Plus Mountain View Auburn Inn se encuentra en el centro de Auburn. Venga y disfrute de las mejores atracciónes turísticas cerca de nuestro hotel. Precios bajos garantizados y ofertas exclusivas.

Disfrute de la oferta de ocio, aventura, relajación y productividad de la zona durante su estancia en este ecológico y estratégico hotel de Auburn. Siéntase como en casa en las amplias y cómodas habitaciones de este hotel que admite mascotas de Auburn, Washington. Nuestras impolutas habitaciones están equipadas de forma muy completa con televisión por cable, microondas, nevera, cafetera, acceso gratuito a Internet Wi-Fi y mucho más. Despierte por la mañana con una agradable sensación de descanso y disfrute de un suculento desayuno completo gratuito cada día. Disfrute de nuestras especialidades de desayuno con huevos, guarnición de patata, salchichas, gofres recién hechos, tortillas elaboradas según sus preferencias, burritos de desayuno, café y otros muchos platos antes de salir a explorar la zona. Las inmediaciones del hotel ofrecen una gran cantidad de actividades de interés. Este hotel se encuentra a solo unos minutos del hipódromo de Emerald Downs, el parque de atracciones Wild Waves, el Casino Muckleshoot, Pacific Raceways, el campo de golf Washington National, Outlet Collection, el centro acuático King County, el anfiteatro White River, el recinto Tacoma Dome y el recinto ferial de Puyallup, lo que le permitirá disfrutar de grandes dosis de diversión durante su estancia en el Best Western Plus Mountain View Auburn Inn. No deje de visitar las cataratas Snoqualmie, el Parque Nacional Mount Rainer, el Parque Estatal St. Helen's, la estación de esquí de Snoqualmie Summit y el parque de fauna Northwest Trek. ¿Desea disfrutar de un productivo viaje de negocios? No busque otro lugar de alojamiento que no sea este hotel de Auburn, Washington. Situado a sólo unos minutos de Tacoma y Seattle, nuestro hotel se encuentra a poca distancia de muchas de las empresas de la zona, entre las que se incluyen la planta de Boeing, FAA, GSA y la tribu Muckleshoot. Disfrute de la comodidad de contar con una gran variedad de instalaciones en el hotel, que van desde una resplandeciente piscina climatizada cubierta y balneario abiertos las 24 horas hasta un gimnasio abierto 24 horas, servicio de lavandería y de recepción del director de lunes a jueves para miembros del programa Rewards. Prepárese para disfrutar de una magnífica estancia en este hotel de Auburn, Washington, que cuenta con unas fantásticas instalaciones, unas magníficas tarifas y una estratégica ubicación. Reserve su estancia en el Best Western Plus Mountain View Auburn Inn hoy mismo.

Best Western Plus

Hotel Mountain View Auburn Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina climatizada
    Piscina climatizada
  • Aire acondicionado
    Aire acondicionado
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
  • Personal multilingüe
    Personal multilingüe
  • Servicio de lavandería en el hotel
    Servicio de lavandería en el hotel
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 651 huéspedes
NOTA EMITIDA
Excelente
292
Muy bueno
199
Normal
79
Malo
49
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
63
De negocios De negocios
212
En familia En familia
218
En pareja En pareja
108
En solitario En solitario
26
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Good price, close to outlet mall and freeway"

5
12/11/2018

This motel sits back in a kind of industrial area, next to a Longhorn Barbecue. It's been remodeled but I'm not crazy about the lobby. It needs to be cozier, very bland and cool.Rooms are nice, breakfast was great with home cooked breakfast burrito's. The coffee is horrible, some of the worst hotel coffee I've had. But, Starbucks was close and there is a little market nearby. So we were happy, except for the pullout bed was not great! Luckily I wasn't sleeping on it, my poor grandkids through the mattress on the floor.

"fall vacation"

5
12/11/2018

Our last stop of our 2 week vacation. Beautiful hotel and amazing staff. Breakfast is top notch, lots of choices and freshly made omelets available. Rooms were very clean and spacious, always a plus when you have alot of gear to spread around. Very enjoyable stay, steakhouse just across the parking lot with very good food. Would absolutely stay here again!!

"Very nice"

5
26/10/2018

This place is kept up very well! The rooms are very clean no weird smells or anything. The Bed is super comfortable. Fixtures are all newer. Staff is super fast and helpful. Very restful stay. Would stay again.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear holimanmt, Thank you for your wonderful review. We are striving to be the best and with comments like this I know we are headed in the right direction. I hope you will come back and see us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus

"clean; showing signs of wear, has breakfast and happy hour "

3
18/10/2018

Decent place for price. Happy hour mon-Thur has two free drinks and some food (grill cheese and tomato soup one night). Breakfast is decent. Fitness room could use updating. 1 treadmill is busted. Staff was friendly but could look at service interaction with cleaning. I informed of food in elevator to 3 front desk including manager and it took 2.5 days for someone to finally clean. Something someone could have easily clean given it's a high traffic and visible area. See pictures. All in all 3/5.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Denis, Thank you for the review. I apologize for the slow response of our team to the issues that were reported. I will make sure that this does not happen in the future. I hope you will come back and see us again, so we can show you that perfect stay. Sincerely, Karrie Schofield General Manager Best Western Plus

"Giod place to lay your head"

4
08/10/2018

This hotel offers comfortable clean rooms with an excellent morning breakfast. Price is much better than staying in Seattle actually affordable. The location is good with lots of restaurants near by. I would stay here again if in the area.

"Comfortable Rooms, Good Locaation"

4
05/10/2018

I chose this Best Western because Auburn is central to anything in the Seattle area but away from the Seattle traffic. This motel is very comfortable, large well furnished rooms, convenient carparking, and a great steak house right next door. Shopping in Auburn is a short drive. Service from the staff was great.

"Bridal Party!"

5
05/10/2018

All of us bridesmaids were traveling from out of state and the hotel staff was amazing with meeting our requests to be placed near each other. There was another large event in the area so It meant even more they were able to accommodate when they were sold out for the weekend. We got service everyday and came back to an amazing room every night. The breakfast each morning had great items and was perfectly convenient for us to fill up with a hearty and healthy breakfast before going off to get a million things done before and on wedding day!

"Consistent effort to go the extra mile made for an unexpectedly pleasant stay."

5
28/09/2018

I enjoyed my weekend stay for work. Plenty of space to interact with my rather large team. Decent room and friendly staff who put in the extra effort. Breakfast was standard, but felt better with good inventories, happy faces, good coffee and a surprise of a staffed omelette station. Thank you to the staff, especially Wendy!

"Meh."

3
09/09/2018

Thin walls- heard everything that was going on in the hall and next door bedroom. Decor was poor, bland. Paint job on the room was poor. Service was good, staff friendly. Breakfast buffet was very good. Have been to best westerns with better rooms

"Nice & Quiet"

4
04/09/2018

The room that we had was near the freeway, but was wonderfully quiet. There was ample hot water and the room was spacious. Full breakfast with an omelette or breakfast burrito was also available. Note: They have the sinks OUTSIDE of the bathrooms which is a bit of an inconvenience.

"Unfortunate stay"

2
03/09/2018

We had unfortunate issues with our washroom, with a toilet that did not work and a shower that was falling apart. Sarah was amazing trying to help us the first night but we still had issues. The second day they attempted to fix it but still was not working correctly and when you are 2 adults and 6 kids, this is a big problem. They did offer us one night free when we left, which is the only solution at that point.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Minette G, Thank you for taking the time to review the hotel. I'm sorry your experience was less than perfect but I'm glad that Sarah did all she could to assist you. I know half off your stay doesn't correct the issue but I hope you will give us another chance so we can show you that perfect stay.. Sincerely, Karrie Schofield General Manager Best Western Plus

"Peaceful & Lovely"

5
02/09/2018

We spent one night at this Inn. The room was very clean and comfortable. We had a sofa, footstool, comfortable queen bed, great mattress, desk. The room has a small frig. The breakfast bar was so so. Didn't like the eggs, they tasted plastic. biscuits and gravy was tasty, someone will make you a burrito if you like, I tried one, didn't like it, I've had much better. If we stayed again, I'd probably have the coffee, maybe a bagel, cream cheese, hard boiled egg, can't go wrong with that. One elevator for four floors so it is slow. Employees pleasant. Didn't try the pool or spa.

"Wild Waves Then Onto Leavenworth "

5
01/09/2018

We arrived late staff was ready to help which was awesome. Rooms super clean and comfortable. Pool and hot tube open 24hrs. I would recommend calling the hotel direct I talked to the best western 800 people three separate times trying to book a specific room each time they had no idea what I was talking about finally I called the hotel direct and talked to a female manager who was great. She knew the exact room we wanted and apologised about the mess. Thank you so much. The night staff had exceptional customer service, amazing personalities, and a love for their job which can be rare in people who work graveyard. Would stay here again if returning to the area but we live in Hood River Oregon and only seem to make it there every five or six years. Thank you so much for an awesome and relaxing stay.

"Great Experience"

5
31/07/2018

Everything from check-in to check-out went great. The room was good in size, the beds were comfortable and the refrigerator worked well. They had a happy hour with popcorn, soft drinks, beer and other things. Overall it was a very pleasant stay.

"Made our trip easy"

5
26/07/2018

We were coming in to town to attend a concert at the White River Amphitheater about 20 minutes away. A month before our stay I received an e-mail from the hotel letting me know about a shuttle service they were offering for $30 round-trip per party to the show. After reading all sorts of terrible reviews about parking and traffic at the venue I was happy to have this service! I pictured a hotel airport shuttle van but they had a charter bus! We got to our concert with ease and leaving was such a breeze! It was so worth it. I would definitely stay at this hotel again, especially if coming over for another concert at that venue!

"BEST free continental breakfast in a long time!"

5
24/07/2018

This was a very nice, comfortable hotel but the Free continental breakfast was the BEST I've had in a long time - there was Sausage Links, Hashbrowns, Scrambled Eggs, Biscuits and Gravy and an Omelet station! Wonderful selection!

"Nice amenities"

2
15/07/2018

The room was in poor shape- the chairs had significant wear, the bed was saggy and there was a hair in the tub. The pool looked great, the lobby was nice and the breakfast was excellent. Loved the fresh omelet station. I was charged $100 more than the reservation I made due to a mixup in dates, so for an almost $300 room I expected much better quality room.

"Enjoyed my stay"

4
24/06/2018

Nice clean hotel with lovely staff. Everyone was very pleasant and helpful. The room was a little dated but clean and well equipped. I loved the view of Mount Rainier out my window! The bed was comfortable, the bathroom clean with a nice showerhead, and the desk chair was amazing. Breakfast was very good and the attendant friendly and attentive. Don't be put off by the location - it is just fine. I enjoyed both the barbecue restaurant next door and the Mexican street food place across the street.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Pittypat45, Thank you for the amazing review. We are striving to have the best hotel in the area, with comments like these I know we are headed in the right direction. I hope your travels bring you back to see us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountainview

"overnite"

5
08/06/2018

good experience overall had no problems upon check in or check out helpful staff at all levels and positions we encountered, would stay again with no problem and would recommend this facility to any family or friends who would be staying in the area, service and amenities were comparable to those found at much higher priced properties. the surrounding neighborhood is a bit off putting but did not feel unsafe or insecure at anytime . the restaurant next door (longhorns barbecue pit ) smelled wonderful but we did not get a chance to visit unfortunately. the hotel provided a great breakfast spread that satisfied even the picky members of our party

"Pleasantly surprised"

4
28/05/2018

We were a little nervous given the area driving through to get to the hotel being quite run-down, however, upon arrival were pleasantly surprised with the cleanliness of the rooms, great view of Mt Rainier, and found the staff to be very nice and helpful with dinner recommendations. Good breakfast options in the morning. Free parking was a plus

"Very Nice Hotel!! Nice view of Rainier on clear day!!"

5
27/05/2018

Really nice hotel with a view of Mt. Rainier on a clear day. You have to go to the end of the hallway to look out the window to see Mt. Rainier. Not sure if there are views anywhere else from the hotel. Pool could have been a bit warmer but otherwise nice. Hot Tub was nice but several jets did not work. The Breakfast was good with hot items such as scrambled egg, sausage or bacon depending on the day, biscuits and gravy, waffles. They also made omelets or breakfast burritos depending on the day. They also have happy hour on Mon, through Thu. for reward members, in which you get whatever snack they are serving and your choice of a drink which was water, pop, wine or beer. Overall Very Nice Hotel!!

"Pleasantly surprised"

4
20/05/2018

I was worried about the area, as it looked rather dumpy. But the hotel was clean, the staff was friendly, the beds were comfortable and the breakfast was good and even served breakfast burritos. For a one night stay it was perfect for what we needed.

"Awesome Hotel in Auburn!!"

5
09/05/2018

If you are looking for a hotel to stay at in Auburn, the Best Western Plus Mountain View Auburn Inn is the place to stay! They have wonderful staff. The rooms are very clean. The prices are very fair. And the free breakfast is perfect. I would stay here again!

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear 143Jana1010, WOW!!! Thank you for the glowing review. We are striving to be the best in the area and with reviews like this I know we are headed in the right direction. I hope your travels bring you back to see us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View

"Not a good sleep"

1
02/05/2018

It started by our request before we arrived. Far away from elevators and stairs. We were told, on the phone by front desk to ask for a certain room. At check in. Arrived at the room. It was right at the elevator door. Front desk moved us down the hall. The room next door was ajar. Sounded like a football team inside shouting and laughing. The noise went on until 10:15. Lots of Burlington northern trucks outside the hotel. 6 am we awoke to banging on the neighbors door. Telling his buddies it was time to go. Different kind of experience staying around workers instead of travelers. Room was clean. Breakfast was great. But I would never stay at the location again

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Bruce H, Thank you for reviewing our hotel. I would liek to apologize that you didn't get a good nights sleep. I can assure you that it is not normal occurrence at this hotel. I do hope you will come back and try us out again. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View

"Great to be welcomed and served"

5
02/05/2018

I had a wonderful stay. Easy to be settled in and comfortable and especially a great looking and clean room I had visited this BW before and continue to return because of the friendly service and easy check in.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Valerie B, Wow what an amazing review, thank you very much. We are working on having the best hotel in the area and hearing your compliments on our rooms and staff I know we are headed in the right direction. I hope your travels bring you back out to see us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View

"Enjoyed our stay"

5
30/04/2018

My family and I enjoyed our stay. Rooms are big. Service was great. Friendly staff. We made use of the 24hr indoor pool. Breakfast was AWESOME!! We'll definitely stay here or at Best Westerns around the country again.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear bseuga, Thank you so much for your glowing review. I'm so glad that you loved our all suite rooms, which give you so much room to stretch out in. I hope your travels bring you back to our area soon. Sincerely, Karrie Schofield General Manger Best Western Plus Mountain View

"Great Room"

5
29/04/2018

I had a wonderful time staying at your hotel. The room was very clean and the staff was friendly and knowledgeable. Definitely would stay here again. Breakfast buffet was great and I left each day, feeling full and happy.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
dear w00dyw00ds06, Thank you for the glowing review! We are striving to have the best hotel in the area and with comments like this we know we are headed in the right direction. I'm so glad that you loved our breakfast, the made to order omelettes with fresh eggs are my favorite!. I hope you come back and see us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View

"Very nice hotel if you don't ask for anything!"

3
29/04/2018

It was my daughters 21st birthday party. The kids wanted to play in the pool and have a good time. First we checked in late in the evening there was two people on staff. I had asked for extra bedding for the hide a bed and had to go get the bedding ourselves. Next It was 9:30 pm at night and everyone was getting hungry. I called the front desk and was told they had pamphlets for places to eat. Again we had to go downstairs to get the paperwork and I was really mad everything they gave us closed at 9:30 pm or 10pm so the advertisement for food was no good. We had to call around for a pizza place that serviced the hotel. I am a Best Western employee and was very disappointed at the service. Especially since we were there having a good time for my daughters birthday.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Rainbow48, I'm sorry we fell short of your expectations. Our staff normally delivers all requests to the room, sometimes it does take longer to get up there than we like. I hope you will come back and try us out again so we can show you that perfect stay. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View

"Excellent Service"

5
03/04/2018

Check in fast and polite, great interior set up room was awesome except for the toilet flushing issue, breakfast was nice, fitness/swimming pool good, good customer service when checking out as well. I love staying at Best Western

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear mmartin60233, Thank you so much for your glowing review. Our 24 hour pool and fitness room makes it easy to relax and get that work out in. We hope to see you back here again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Nice hotel in industrial area"

4
06/03/2018

Stayed here for 6 nights. Area outside is mostly light industrial, next to the highway and accross the street from active railroad tracks. So outside noise level can be heard slightly in the hotel. The rooms were clean and maintained. Morning breakfasts bar with made to order omelets and breakfast burritos on alternating days and a large variety of other items. Location is a short distance to the local outlet mall with some restaurant choices and big box stores. I would stay here again.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Alicia C, Thank you so much for taking the time to review our hotel. I'm so glad that you enjoyed our breakfast! Being in our area can be noisy but we do our best to make sure that every guest gets a good nights sleep. I hope you will come back to see us the next time you are in our area. Sincerely, Karrie Schofield General Manager Best Western Plus Mountainview Auburn Inn

"Furniture are old"

3
22/01/2018

All the stuff working in the hotel are very helpful and friendly. They will try to make your stay as comfortable as possible. However, I find the finishings and furniture in the hotel are getting old and they are not suitable to be placed in a Best Western Plus Hotel.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear 2loveN2travel, Thank you for the glowing review on our staff, we are striving to have the best staff in the area. We are working hard to make sure that that our rooms are as perfect as the staff is friendly. I hope you will come back and stay with us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Not bad"

4
16/01/2018

The hotel is maintained to standard. Parking is a bit tricky especially with all the company trucks in the lot. The road into the hotel is rough, not the hotels fault. Room was very clean and comfortable. Shower was very relaxing. Bed was comfortable. RFID keys

"yass"

5
13/01/2018

it was a great awsome stay, convenient, and helpful... will definitely stay at best western plus auburn in in the future...look forward to it, thank you so much also beds are very comfortable rooms are warm and cozy.

"Great Best Western"

5
03/01/2018

I stay in Best Westerns a lot, and this is one of the best. The staff are friendly and helpful. The rooms are large, clean and modern. The beds and pillows are insanely comfortable. The wifi stays strong. They have happy hour drinks and snacks most weekdays. And if you get a room on the south side of the building you can see Mt. Rainier.

"A hidden gem"

5
03/01/2018

We stayed here for one night and boy it was a great experience. Upon entrance I was greeted by Michael who was friendly and courtesy. After checking in. We make our way to our room 140 which was beautiful. The beds were comfy and husband and I like there were two sinks as oppose to one and my hogging the space. The only thing I would of wanted was an extra comfortable/blanket since I like added layers when I sleep. Before laying our head, I was impressed with the CubieTime alarm clock which had a USB charging compartments and the light was dim which was nice. The staff at the breakfast area were nice and friendly. I truly recommend staying here.

"Best Western Plus Mountain View Auburn Inn WA"

5
02/01/2018

The Best Western Plus Mountain View Auburn Inn is a Great Place to stay. The rooms were Clean, Comfortable, Very Nice! Service was excellent and the staff was very attentive. Breakfast was amazing, with all of normal breakfast Items, including waffles and made to order omelets. I will stay here again!

"Check out adjusment and final bill"

4
27/12/2017

I'm a new employee with Raymond Handling Concepts and my first business trip for them. Overall my stay was pleasant yet when I notified staff of my early departure, it wasn't reported and I still was billed for the last night that I didn't stay for.

"Mountainview Auburn Inn, Auburn, WAshington"

5
26/12/2017

The front staff was pleasant upon check in and was always happy to see you. Susan the happy hour person was busy but always pleasant to be around. The rooms are very clean and the pool is the right size and very clean.

"Great value for money, family oriented hotel."

5
19/12/2017

This is called a Plus Best Western because it brings a lot more to the table than your average mid-range hotel. We were down for a wedding near Seattle with family and had nine rooms in the hotel. All were clean, spacious and suited to the needs of each family. Large double Queens, Kings, kids cots or hide-a-beds and so on. No complaints from any of the guests in our group. The relatively new hotel had a family sized pool and hot tub off the main lobby which itself was spacious and welcoming. It had all the basics like hair dryers for the girls and great TV selections for the guys. WiFi is free but not secured. Rooms had bar fridges, microwaves and coffee makers. Complimentary breakfast was served in a large meeting / eating room. We found all the continental standards (cereals, fruit, bagels, toast and waffle makers). This Plus facility also had a full hot breakfast including porridge, scrambled eggs, hash browns, bacon, yogurt with fresh fruit and more. The day we were there they also had an omelette station where two hostesses made excellent omelettes to order. This station varies from day to day but offers a hot custom addition each day of the week. Nice touch overlooked in many similar hotels. The hotel itself is located in a commercial area of Auburn. Nothing other than a single restaurant within walking distance of the hotel. But only 4-5 minutes drive away is a massive Outlet Collection center with theaters, Walmart and every big box outlet store you want. There is also an assortment of the standard family fast food outlets. If you want a higher end meal you need to travel a bit further. This is a 5 Star Hotel in this price category as it exceeded our expectations. The room was a bit warm for us. Between the commercial traffic outside and the people upstairs, it could have been quieter. But it is the Best Western, not some $300 per night downtown hotel tower. We were so tired after the wedding it wasn't a massive issue. Nothing that would keep us from going back. Overall, clean, cozy, excellent value, family oriented and a great base of operations if shopping is your thing or, as we were, visiting family in the areas. Would definitely go back, but might ask for a room on the 4th (top) floor.

"happy EVERY time !!"

5
16/12/2017

Every time I have come to Auburn on business I've stayed at the Best Western Plus Mountain View Inn. The Rooms are clean, the beds are fresh, and the staff is very friendly and helpful. Breakfast is usual for B/W however the seating area is larger than some which makes it great for sitting down and eating while catching up on the news. Great hotel, Great people, Great stay!!

"Cozy and quiet"

5
07/12/2017

Our stay was very comfortable. The hotel had all the amenities we needed and offered a generous happy hour and breakfast. The hot tub and pool area provided a good view of the sunset. Its a short drive from the quant downtown area and very quiet with plenty of safe parking. A hearty restaurant/bar was just next door.

"My stay was good"

4
06/12/2017

My only real complaint is that their WIFI access is NOT a secure network. They give you a password to sign in but it is STILL an OPEN network NOT a SECURE network. So I believe that the experience could be made better if they would make their WIFI a SECURE network.

"It felt like coming home."

5
28/11/2017

Excellent stay. Large, comfortable room with all preferred amenities. Professional, Caring, helpful, fun, relaxed staff. Made me feel at home. I liked 24 hour spa/pool, breakfast & happy hour with food & drinks, security oarking, luggage cart.

"A+ staff!"

4
18/11/2017

Never have I encountered such a friendly staff! Always quick with a smile! Even with the loud family on our floor it was well worth the price. Wish I would've packed a swimsuit because the pool looked great.

"Clean, updated and good breakfast "

5
12/11/2017

The staff was very friendly, room clean, the breakfast was tasty. Always love a good omelet bar. We didn't use pool, just stayed one night. There is a long horn BBQ next door and that is a bonus!! Will stay here again when in town.

"Girls weekend away"

5
06/11/2017

We came down from Canada to attend a concert. The price was great, especially with breakfast options that were included. It was nice that the pool and hot tub was 24 hours. The only down fall was on our final night ther were a herd of elephants staying above us that was kind of annoying. Location was great, shopping was close by, and quick easy freeway access.

"Amazing hotel!"

5
05/11/2017

We took our family there to get away and have stayed at a lot of hotels! We were extremely pleased and will definitely revisit! Pool was really nice and the kids had a blast! Best breakfast ever with every option and quality food. The ladies that made the breakfast burritos to order were the best!

"No hypoallergenic pillows"

3
05/11/2017

The property has no pillows not filled with feathers for those of us who are allergic to feathers..Staff was friendly although they didn't know much about where to find food besides the BBQ joint next door.

"Great place to stay in Auburn WA"

5
31/10/2017

The Best Western in Auburn WA is a great place to stay for business or pleasure. The staff was very friendly, the rooms are ultra clean and comfortable, and the breakfast was above and beyond what most hotels offer. If you are a rewards member make sure to take advantage of the complimentary happy hour during the week. A very nice place to stay. Maybe not the best location for a variety of restaurants to walk to.

"Consistently good"

5
23/10/2017

We attend an assembly for Jehovah's Witnesses in the area twice a year, and we are consistently pleased with our stay at this hotel every time. I wish I had one of their mattresses at home! Very comfortable!

"Close to Seattle"

4
16/10/2017

I occasionally stay at this property when others closer to Seattle are booked. A very big plus here is the evening reception that provides a snack and a couple drinks for members. The breakfast is a couple steps other BW properties due to the variety of food offered

"Served its purpose"

4
15/10/2017

The hotel is quite dated but the staff are friendly. It serves it's purpose. If you are staying in Auburn this is probably your best bet. It seems extremely high priced for just your average hotel in the middle of nowhere.

"Granddaughter's softball tournament"

4
13/10/2017

We stayed here years ago for our son's baseball tournament and remembered it was easy to get to, clean and nice parking. It was just as we had remembered. Great stay for the girl's softball tournament.

"Will have family stay here"

4
13/10/2017

Had to go to our local BW as we had broken pipes at the house. Always stay in BW. But we really liked the Happy Hour feature with wine, beer and great snacks suck as nachos. It was a really nice addition to our stay.

"Hotel Stay"

5
11/10/2017

Hotel location is a bit deceiving but once you arrive and enter, it means less because hotel staff, facility,amenities, and price are excellent. Breakfast was better than expected and all food was good and displayed nicely.

"Auburn Best Western"

5
11/10/2017

When I have a choice of where to stay & always stat at a Best Western, you are not surprised because they have a constant level of quality & service. I travel often and have been staying in BW for years, never been disappointed.

"Courtesy Shuttle for show only!"

1
08/10/2017

I made the mistake of staying at this property thinking they had a courtesy shuttle that would at least be able to take me two blocks to the train platform. I asked four different times for a shuttle and was given four different excuses. I did how ever see that the employees used it, other than that its a prop. The daytime front desk are rude and made me feel very unwelcome. I also had to have my room key remade every night for four nights because it would not open my door. I choose this place to be close to family while visiting the Seattle area. What I had to put up with from the rudeness and run around from front desk created dificulties for me on my visit. No one should have to put up with this kind of treatment during a vacation stay. No apology would make me change my mind to never stay here again! There are other properties in the area that will give you a much better stay than this place!

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear 794demianw, Thank you for taking the time to review our hotel. I'm very sorry that you found the front desk staff unhelpful. I know when you asked for the train station, you used the term light rail, the light rail system is located in SeaTac and is different from the auburn train station. I apologize that we did not clarify where you wanted to go. Our shuttle does run on a schedule. It leave the hotel every 2 hours from 12 noon to 10pm. We go to a variety of locations like the mall, muckleshoot and Walmart for example. I hope you will change you mind and come back and try us out again. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Great location"

5
08/10/2017

Every time we visit friends in Auburn we stay at this hotel. It's minutes from downtown and the hotel and staff are amazing. There is a great steak house right across the parking lot that serves great food as well

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Rotm S, Thank you so much for taking the time to review our hotel. I love getting feedback like this. We re striving to have the best hotel in the area and with comments like this I know we are headed in the right direction. Sincerely, Karrie Schofied General Manager Best Western Plus Mountain View Auburn Inn

"Friendly and caring staff."

4
06/10/2017

Located in strange location. Not much to see. Barbeque joint within walking distance is pretty good and will deliver. Small tv and crowed room layout could be changed. Fresh omelet bar at breakfast yum

"Nice Place to stay but expensive"

4
05/10/2017

I am not sure why hotels in Auburn are so expensive but, that aside, The BW Plus Mountain View Auburn Inn is a pleasant place to stay for the money. The rooms are clean. The beds are comfortable. The pool area is nice and they kick children out after 10 so the adults can enjoy the space too. Breakfast is wonderful. If you can't get breakfast they will make you a grab and go bag. The staff is amazing. I will definitely be staying there again.

"training"

5
04/10/2017

first night I check in I look at the room nice and clean until I look in the trash can in the bathroom. I seen that some one hair was left in it. other then that stay was great ,breakfast good, and nice little happy hour.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear shawnS9786WK, Thank you very much for taking the time to review our hotel. I do apologize about the hair in your trashcan, I can assure you this is a focus for housekeeping. I hope you will come back and stay with us again so we can show you that perfect stay. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Refreshing Experiences"

5
01/10/2017

We recently stayed at the Best Western Plus Mountain View Auburn Inn at Auburn WA. We were ultimately pleased. Our room was top rate, the breakfast had a lot of variety, it was fun watching families swimming in the pool, while other couples relaxed and soothed their muscles from driving from faraway places in the spa pool. We could not have asked for better accommodations at such a reasonable price.

"BW Auburn"

3
01/10/2017

The weekend we were here was a sports event weekend and even though we had placed our reservations earlier did not quite get accomodations we wanted. Got upper level rear facing freeway, preferred front facing away from freeway.

"Front desk staff very disappointing September 23"

1
27/09/2017

The company I work for books me and 4 to 5 others into motels almost every weekend. We have been using Best Western Plus quite a bit and were moving towards doing this exclusively. Out of the many motels this summer, this one was by far the worse for front desk service. The first of our party arrived at 1:30 pm. We were given the runaround until we finally were given rooms at 3:45 pm. These were booked rooms that were paid for and we had reservation numbers. No real apologies or any attempt to make amends. We only had 30 minutes after a long traveling day before we had to leave for work.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Kevin S, I do apologize for the inconvenience of your check in. We do follow a safety procedure that unless the name of the reservation matches the guest who is trying to check-in or we have authorization from the guest on the reservation, we can't check anybody in. We do this for everyone's safety. I'm sorry that it took so long to get straightened out. But I do hope you will come back and try us out again, so we can show you that perfect stay. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Nice hotel but sleepless night."

4
25/09/2017

The hotel and staff were lovely. Breakfast was awesome! The downfall was the beds were a bit stiff for me and there was constant noise all night from trains and trucks which made for a sleepless night. The pool looked nice but had absolutely no privacy from the lobby or front entrance.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear 680crystalt, Thank you so much for taking the time to review our hotel. I do apologize for the noise from the trains, please let us know next time and we can get you blocked away from that area. Our pool does face the lobby/front desk, it was built that way for your safety. That way the front desk can see if anyone may be in need of assistance. I do hope you will come back and stay with us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Family feel hotel"

5
25/09/2017

We stay at this hotel at least 3 times every year and we absolutely love it. Friendly staff and great amenities. Very clean and well kept and appointed. The breakfast is outstanding. We always look forward to staying here.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear C374GQstevenl, Thank you so much for the glowing review. We are striving to have the best hotel in the area and with comments like these I know we are headed in the right direction. We look forward to having you stay with us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Above average in Auburn"

3
21/09/2017

Having stayed in other lodgings in and around the Auburn area, this was a pleasant improvement on the rest. A prompt and efficient check-in upon arrival and strong customer service throughout, including free beer when signing up to the BW Rewards scheme! Located behind the Longhorn restaurant, and 10 minutes' walk to town, there is occasional noise from the tracks, but this is certainly not overwhelming or relentless. My room was well equipped and comfortable, with a nice selection of complimentary toiletries. Breakfast was above average in selection, and with an omelette station to boot. Sadly, during my stay a pair of cuff-links went missing from my bedroom which tarnished the overall experience somewhat, however I'm hopeful to hear back on a resolve.

"Loud and Cheap"

2
20/09/2017

For a Best Western "Plus", this is a very poor quality hotel. Very loud and noisy, train outside your window, gaps around doors. Looks to be an old hotel that was remodeled cheaply and poorly. Faucets falling off, trim falling off. Do not Recommend.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear teresadM1356KH, Thank you for reviewing our hotel. We are constantly upgrading our hotel to keep it the best condition possible. I hope you will come back and try us out again so we can show you the perfect stay. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Highly recommend"

5
18/09/2017

Clean room, comfortable beds, very friendly and helpful staff, amazing free breakfast (omelette station, waffles, bacon, eggs, sausage, fruit, cereal, yoghurt, bagels, anything you could possibly want). Nice indoor pool and hot tub. Lots of amenities.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear 177myriahw, Thank you so much for the glowing review. We are striving to have the best hotel on the area and with comments like these we know we are headed in the right direction. We hope to see you back again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"A nice hotel"

4
17/09/2017

The hotel is set up well - the breakfast was good and surprisingly, this Best Western had a happy hour M-Th. The biggest issue we had was the location - it is pretty much in an industrial area. And the staff seemed to be a little skimpy - some of the front desk employees had been working 7-10 days straight. But the staff was all very friendly and the hotel was nice.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Rosemary G, Thank you for taking the time to review our hotel. We are in a more industrial area but still located close to several attractions like the outlet mall and amphitheater. We are currently working on our front desk staff. We hope you will come back and stay with us again soon. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Clean and average"

3
17/09/2017

This hotel was average...nothing special. Clean place for a quick stay. Staff was friendly but not very knowledgeable about the area. The room was rather loud from street traffic and the pillows not very comfortable.

Karrie S, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear Karen C, Thank you for giving us your feedback. We do currently have a lot of new staff, who is getting used to the area. I apologize that we didn't have the answer hat you needed. I hope you will come back and stay with us again. Sincerely, Karrie Schofield General Manager Best Western Plus Mountain View Auburn Inn

"Best of the Best"

5
13/09/2017

I always stay at a Best Western. This is one of the nicest I have stayed at. The bed was very comfortable and the room was very clean. The breakfast had the largest selection of food that I have come across in my many stays!

"Good Location Good Quality"

5
05/09/2017

Great location hidden away in Auburn...less than 15 minutes away from one of Seattle's big attraction of Wild Waves, and just half an hour outside of Seattle! The Hotel looks like it has been recently renovated, the lobby looks amazing, and a functioning fitness centre and pool! Hotel service staff was friendly and helpful! Also the free breakfast included was also a nice touch! Generally impressed by the hotel!

"Superb service and accommodations"

5
05/09/2017

I had checked this hotel on Trip Advisor before booking and was not disappointed! As we approached the hotel the surrounding area seemed a bit rough but once inside the hotel this was quickly forgotten! Greeted by clerk and informed happy hour was in progress and enjoyed two free adult beverages! Room was terrific although bathroom a little tight but still ok. Breakfast included the only bacon we saw at any hotel this vacation and also included everything you could possibly want to start your morning right. All employees friendly and helpful. Would stay here again for sure!

"Our top choice when I'm in the area!!"

5
02/09/2017

The staff are incredibly welcoming and accompanying. Breakfast is always top notch. Clean quiet and comfortable stay. We look forward to it as a break from home and when we are out on the road. Thank you all for a job well done!

"Great nights Stay"

5
30/08/2017

Auburn Best Western- by far one of the greatest stays I've experienced in a long time. Staff are very friendly & helpful. The Hotel/Resort is very clean and I would recommend it to my family and friends... Enjoy your stay....

"Excellent Experience, Best Value"

4
29/08/2017

Welcoming Management and support staff. Resourceful. Easy walk to Auburn Transit Centre and cycle downtown to explore awesome Main St. Very good pool and fitness centre with Longhorn BBQ restaurant guaranteed to fulfil ones hunger.

"Average hotel"

3
28/08/2017

Stayed here to attend concert at nearby ampitheatre. Hotel right across street from train yard which was very noisy until 0130 and then started up again by 0600, so not much sleep was had! Free breakfast was pretty good selection. Bed not super comfy & air conditioner in room smelled.

"Good place with good value"

4
28/08/2017

There was good value for the price. The staff was very friendly, and made the experience quite positive. All things appeared to work fine. We would stay here again if needed. I would recommend this hotel to someone looking for value.

"quick overnight before flying home"

5
25/08/2017

This BW was very clean, spacious, and had plenty of towels which is important to us. Nice bath area. Breakfast look good, we had only a few minutes before we had to leave for the airport but it look like a well stock breakfast bar. One issue: not enough lighting. They could have fixtures with two lamps instead of just one in the fixture. In an industrial area close to the Railroad but did not hear any train noise.

"Amazing People and service"

5
25/08/2017

We had three families ,our reservation got mixed up with another hotel. Auburn best Western was absolutely amazing and helped us. It was over and above and they turned our whole trip around after such a disaster. A special thanks to Jermaine in security , April and the front staff. A big thanks. We definitely look forward to our next stay.

"I have choices in Auburn,Wa. and I choose Best Western !"

5
24/08/2017

Always clean ,comfortable and a great staff ! Rooms are always clean and very spacious . Exercise room and pool areas are also kept very clean. Large selection of Items with the free breakfast for the guest. I would and have many times recommended this hotel to my co workers when they are in the area.

"Excellent choice"

5
21/08/2017

We travel with an adult daughter with disabilities, so like two private rooms, but like the suite so we are all together. This was the best. Some hotels had half a wall and a sofa bed. I would think there should be more options like this for families. Breakfast was very nice too.

"good hotel"

3
21/08/2017

check in is challenging over booking of rooms and not understanding what you booked between employs. When you get to the room it is clean and nice but some of the lights don't work and the shower heads are all different and worn out.

"Great Service but room not so great"

3
20/08/2017

i would have given this a 4 star but the Suite I had did not have a bathroom in the master suite. . You had to go into the living room where the other bed and living room was to get to the bathroom. The bed was comfy and the living room had a bed and a full kitchen. The Staff was super sweet and so helpful during my stay. They do have a shuttle to the Casino where my friends were playing but it only runs at night every hour till midnight. I was lucky I could ride with them but if you had to depend on shuttle it would not be the best choice. I felt it was a little pricey for not having a shuttle past midnight and the suite with one bathroom.

"Not again"

2
13/08/2017

In a nutshell, our room had been given away when we arrived. They then had to clean a room that could accommodate a family of 5, but we checked in to find the toilet had been missed in the cleaning process. We left for a late dinner and came back to an apparently clean toilet and a strong smell of cleaner. We slept alright and had a decent breakfast in the morning. We were only on site 14 hours. One of which was waiting for the room.

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, thank you for taking the time to complete the survey regarding your recent stay. Please accept out apologies as we are so sorry about the miscommunication. Please know that we appreciate you as our customer and will use your comments as a training and learning experience. We are happy to hear that you enjoyed the breakfast. Once again, we are truly sorry and hope that you will allow us the pleasure of accommodating you again.

"Great stay"

4
10/08/2017

Staff was very helpful, bed was very comfortable. Breakfast was fantastic. Sausage, bacon, eggs,biskets, country gravey, three kinds of juice and a lot more. Great parking, clean lobby, and well appointed room.

"Happy Hour - NOT"

1
09/08/2017

My wife and I and our 2 granddaughters were scheduled to spend 4 nights but moved to a new, better hotel after 2 nights. All hotels have pro's and con's and this hotel is no different. Con's: Happy hour is not very happy. NO children are allowed - so much for a family friendly hotel. Supposedly, this rule is because they serve beer but hotels such as IHG, Marriott, and Hilton all serve alcohol and they do not have such a questionable rule. Not knowing this rule, we sat in the room next to the happy hour area with the ping pong table and the manager, Tanya, still hunted us down and ordered us to leave the area. So much for a relaxing, happy time. Continuing with the con's - Heated pool is not heated, hotel is in a sketchy area with railroad tracks, many semi's, and generally an area that does not feel safe. Walls are very thin and noise level between rooms is high. No towels by the pool. No one staffing the signature breakfast burrito station. Half the TV's in the breakfast area do not work. Carpet is generally quite dirty and no one vacuumed it during our stay. Train and freeway noise makes it difficult to sleep. I seldom write hotel reviews because everywhere we stay (IHG, Marriott, and Hilton) is very nice. However, I must rate this experience as the very worst one in my 65 years. We have traveled extensively, both domestically and internationally and this is the first time, a hotel manager ordered us out! That type of manager needs serious training or perhaps another line of work. Now for the PRO's. I am sorry but there are none.

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, Thank you for taking the time to post a review regarding your recent stay. I do remember that you and I had a conversation the day prior to the happy hour incident and I informed you that no children were allowed and did make an exception for you to sit in one area with your grandchildren as long as no one else was in the room. I apologize that you are not happy with our decision, however our sign clearly states that we do not allow anyone under the age of 21 in the happy hour. Our happy hour is for Best Western Rewards Members because we appreciate your loyalty to our brand and like to give you a little something special. It is only two hours a day Monday thru Thursday. We do want everyone to enjoy there stay so we do have a ping pong table as well as other games available for children along with our pool and hot tub. It is important to us that every one of our guests have a great experience and I am sorry we failed you. Please know that we do appreciate you and hope that you will give us another chance in the future.

"One nice stay"

4
08/08/2017

All our needs and expectations were met. I feel the staff was professional in every way including the house keepers who seemed to enjoy our recognizing their hard work. We found all the hotel rooms and meeting areas to be as they should for the price.

"Refreshing & convenient for concert goers!"

4
07/08/2017

My husband and I made the trip from Vancouver, BC to Auburn to see Green day at the White River Amphitheater. We needed a place to stay overnight after the concert. The Best Western Auburn Mountain View Inn was our first choice. It is in a fairly convenient location directly off the freeway and with convenient access the main road to the Amphitheater. The check-in staff were friendly and helpful. We were impressed at the cleanliness throughout the hotel. The pool looked very inviting, but unfortunately we forgot to pack our swimsuits! Our room was on the fourth (top) floor. It was very clean and well presented. I have to say that the shower in our room was fabulous! Excellent water pressure and the shower head was like one of those rain-shower types. It was very refreshing after coming back from a hot & sweaty concert. If you are in town for an event or any other reason this hotel is the perfect place to stay.

"Nice free breakfast!"

3
03/08/2017

We stayed here for 1 night to go to a Greenday concert. Hotel is very average, it did the job, clean room, friendly staff and what made it worth it was a nice complimentary buffet style breakfast. I've never seen a complimentary breakfast with so much variety in Canada, so perhaps it surpassed my expectations, it was perfect for the morning after a concert. Overall, what you would expect:)

"Could be great, but poor service, sinks in room, bad breakfast"

2
03/08/2017

Very disappointing breakfast, service for what should be a 4-Star property. Front desk failed to recognized my Gold status and hotel still had my reservation incorrect after multiple emails for 2 days telling them we were NOT bring a pet. They confirmed that they would NOT have us in a pet room, but upon check-in? You guessed it - still had us in a Pet Room. Front desk service was pretty bad. Had a surprisingly good Happy Hour for members with 2 free drinks but failed to give us the coupons and had to go back and ask. Wow. So much for Gold Status. Doesn't really work well at BW. And their horrible new maroon logo? Who made that terrible choice. Room we had 229 was large and comfy beds, good A/C and Internet, but HATE the fact the sink is in the room and not in the bathroom. Could not get ready while the family was sleeping without waking them up. What idiot made THAT design decision? Do that not realize that people wake up at different times? I had a business call in the early am and wanted my kids and wife to sleep in. Went down without grooming, teeth unbrushed. Thanks a lot BW. The location is terrible in terms of having to take just the right exit off the freeway to get to it: with a GPS and if you don't know the area, you will miss it = not easy to get here at all. Paid a very high rate (almost $200) for what we got.

"Very friendly staff"

5
03/08/2017

Great location for going to a concert at the White River Amphitheater and shopping. Tons of extra benefits. Breakfast, Happy hour, indoor pool and hot tub. And workout room! Rooms were clean and the staff was very helpful. What more do you need :)

"Great stay to see Green Day concert!"

5
03/08/2017

Upon check in at the BW we were greeted by lovely Desiree who ensured all our requests were met in a professional, courteous manner as well as being upbeat and fun. She printed directions for shopping and updates on our concert shuttle services at a near by mall. Thank you Desiree!! In the evening the concert shuttle dropped us back at the mall but there were no more taxi's in Auburn. Huge "Thank you" to Arlene and Jermaine for ensuring the safe journey back to the hotel for my young nephew and I, YOU ROCK! It was his first trip to the USA and first concert for which he had a wonderful time. Thank you!

"Great location!"

5
01/08/2017

We recently stayed at this hotel for the first time. It was easy to locate and just minutes from The Outlet Collection in Auburn. Walmart and various restaurants are also close. Beside the hotel is a great BBQ restaurant, the Longhorn Barbecue. Great selection and reasonably priced. The breakfast at the hotel was one of the better ones we've had. Great selection!

"Wish I had read the reviews"

2
26/07/2017

Hotel was very nice, clean, bed was soft and comfortable. Breakfast was pretty good, I have had better at other Best Westerns. BUTTTT if its a good night sleep you want, forget this hotel completely. Its just like some of the reviews I read AFTER staying there, the train noise is horrendous. We thought a bomb went off really early in the morning but after the booming noise happened several more times, we realized it was the shunting of the train outside our window. The loud AC had nothing on the train noise.

"Staff is amazing"

4
24/07/2017

The staff makes a stay special. We wanted to check in early and got Sherry on the phone and said she'd make it happen. She did. Then we saw her as a workhorse continually...mopping lounge area, cleaning tables, preparing omelets. She's amazing. Her kitchen staff of Mandy and Wendy (I think that was her name who made fabulous omelets) were fabulous and added at least one star to my review because of their care. I loved that we ate on real plates and their buffet was spectacular. I left this hotel feeling well cared for.

"Surprised"

5
24/07/2017

The hotel is situated in an industrial area but across the parking lot from a place to eat and plenty close to other necessary businesses. The quality of the rooms was shockingly good for what we paid and the breakfast was amazing. I would most certainly stay there again.

"Love this place!!!"

5
19/07/2017

Very accommodating. Sherry and Jennifer were very helpful and friendly. The breakfast was great and the rooms are very clean and updated. There's a nice indoor pool and gym. I will definitely be coming back. This place was amazing!

"My Cousin Vinny....."

2
18/07/2017

Trains adjacent to hotel kept me up all night with loud horns, and slamming together additional cars so hard it shook the building and sounded like thunder until 7AM. Nice staff, building interiors are being renovated.

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, we thank you for taking the time to post a review for us regarding your recent stay. Please accept our apologies as we are sorry to hear that the train and cars were loud. However, we are happy to hear that the staff was friendly. Please know that we appreciate your business and hope that you will allow us the pleasure again of accommodating you.

"Great hotel. New ownership has kept the bar high!"

5
17/07/2017

I used to stay here when Rita and John owned this property. They would keep everything top notch. This is the first time I have stayed Rita sold it. The property looks great. Good service as well. I had an amazing stay.

"awesome best western experience"

5
17/07/2017

nicest best western experience ever, front desk staff was very outgoing and friendly, happy hour offered 2 free beers and hot snacks, beautiful breakfast room and wonderful selection of hot food, very clean room and lobby, used the guest laundry which was very clean and well kept equipment, the front desk gal even drove me to the casino for free and when I was done the night security guy came and picked me up and even stopped at mcdonalds for me, I was blown away with the friendly staff. The staff at this location should be commended for going out the way to make the guest experience second to none.The night security guy that picked me up promised to keep an eye on my motorcycle as well. I would say out of all the best westerns I have stayed in that this was my personal favorite.

"Friendly service, great pool"

5
14/07/2017

We had a great experience with booking the room and staying here. Tiffany at the front desk was very helpful in getting us the last available room at the last minute on a Saturday night. Everyone working, from the lobby porter to the breakfast attendant, was friendly. Our son adored the pool--and I appreciated that it wasn't overloaded with chemicals. Our room was really comfortable and spacious, and even the sofa bed was pretty comfy. Every detail of the cleaning was perfect. The breakfast is more generous than the standard continental offerings--yogurt bar, oatmeal bar, breakfast burritos, as well as the classic eggs and bacon, etc, with all you can eat fresh fruit and boiled eggs. The only downside I can see is that some of the housekeepers appeared to be quite rushed, and I'm guessing they clean more rooms than they should. I hope management will consider reducing the number of rooms they clean, that job can be brutal and cause so many injuries. Overall, a good, fun budget hotel.

"Awesome Breakfast"

4
11/07/2017

Nice clean facility. Breakfast was absolutely wonderful... many options, both hot and cold, plus a station where they cooked customized breakfast burritos. Everyone in the family found something tasty! Would not hesitate to stay here again!

"Very pleasant stay"

5
11/07/2017

We appreciated the clean, comfortable room. After the long journey, it was great to be in a room where we could relax and rest. The bed was absolutely wonderful. So comfortable. Staff was helpful and friendly. Large selection of breakfast food. Looking forward to our next stay.

"Safety Measures Noted"

5
10/07/2017

Of all the places I have stayed during the last year, Best Western had the most safe bathroom shower with textured floor and wall mounted grab bars to prevent falls. At 75 years old, my need to avoid falls is a constant fear and showers are a danger zone. My thanks for the precautions, which should be standard.

"Great service"

5
10/07/2017

90th birthday celebration with 12 guests from out of State. Used meeting room for welcome reception. Brought in our own food and drinks. Staff was very accommodating of all our needs. Very happy we chose Best Western Mountain View.

"Great location and ammentities"

4
07/07/2017

Breakfast was sensational with many options. Kids loved the pool. I loved the hot tub, very relaxing. Great employees. Friendly service. Hotel is close to the mall and many food places to choose from.

"Pricing Has Skyrocketed"

2
03/07/2017

Lots of freeway and train noise. The room rates are way too high for this level of property. We had an issue with one of the employees hitting on my Son during our stay. Totally inappropriate. We have stayed at this property in the past but will find alternative lodging in the future.

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Thank you for taking the time to post a review on your recent stay, we appreciate and value our guests feedback. Please know that our customers satisfaction is the most important to us and we are sorry that we failed your expectations. Please call me directly when you have a moment to discuss these issues. Once again, we appreciate your feedback and hope that we can make things right.

"Awesome2017"

5
02/07/2017

It was a great experience at this hotel the people we helpful and checked us in and out quick. The room was great and the bed was comfortable and they had a nice big swimming pool to use and hottub and everything was clean

"Clean, great location and excellent breakfast"

5
30/06/2017

The hotel staff is extremely friendly and courteous. The hotel was clean and comfortable in the lobby, dining room, pool area and room. The breakfast has a wide variety of choices which included scrambled eggs, potatoes, bacon, sausage and gravy. They had an omelette station as well with plenty of drink, cereal, fruit and bread options. The hotel is located right off highway 18 which made travel in and out very easy.

"Nice hotel, great staff - overcharged my card though"

4
26/06/2017

All aspects of the actual hotel were good. Rooms were clean, hotel was reasonably well kept, pool was nice and the staff were all very friendly. Breakfast each morning was amazing and the little Mon-Thurs happy hour was a nice touch every evening. Only issue was my card being overcharged by 3 nights (and it appears nearly everyone in our group has had the same issue). My hope is that the refund to my card appears soon without me having to follow up.

"Reasonable place to stay in Auburn"

3
26/06/2017

The bed was great, the room was quiet, the breakfast was filling, but this hotel is showing its age a bit. Staff were helpful and friendly, and the location is good if you need to stay south of Seattle.

"Great Hotel centrally located!"

5
24/06/2017

Close to everything we needed! Clean room, comfortable and helpful staff! Will stay again soon! Only thing we have found is convenience/minute mart open past 9 would be helpful! Other than that love close to super mall, casino, and Tacoma area.

"graduation"

4
23/06/2017

There were a lot of trucks & railroad tracks made the location feel like the wrong side of town. There was a lot of activity in the area. The staff was accommodating and we enjoyed the breakfast experience!

"Great Hotel"

5
21/06/2017

Convenient to highways and directly into Tacoma. Quiet area. Absolutely fantastic breakfast free every day, including freshly made omelette or breakfast burrito (they alternate). Very friendly and helpful staff

"Great!"

5
16/06/2017

Wonderful staff and the hotel was great too. The breakfast was also good! Very convenient location. Worked out well for our girls weekend. That is all I have to say. Really the only annoying this is this review

"Ridiculous"

1
11/06/2017

We had no hot water - staff was unconcerned. My cousin and her husband checked in at the same time and somehow their reservation had been "lost", even though they had the confirmation number. They ended up paying an extra $50 for a room. Absolutely ridiculous when we were paying $200/night already!

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, thank you for your recent stay with us. Please accept my apologies as I am so sorry to hear that there was an issue with the hot water, I understand this would be upsetting. I am unaware of the reservation issues with your cousin. Please give me a call when you have a moment so we can discuss this. Once again, I am truly sorry and look forward to hearing from you soon.

"Best Western Auburn"

4
31/05/2017

Overall, the stay was nice. The only piece I would ask to change is the desk chair. With doing 2-3 hrs work each night, the chair was not comfortable after 30 min. The staff were very attentive to each request and nice not to have to drive to get breakfast. Other places to eat are only a five minute drive away.

"Good fun, good location, good stay"

4
30/05/2017

I am a business traveler who has stayed with this hotel over the past 5 or more years. Great staff, great fun! They try harder, and succeed in connecting with all of their guests. See you next time Mountain View, keep up the good work!

"Great Experience"

5
30/05/2017

We stayed 3 nights here for a wedding and loved everything about this Best Western, starting with the desk clerk, Malia. Malia helped us about everyday in one way or another. When we returned each afternoon there she was asking about our day. The continental breakfast is the best I have seen. Whatever your room rate is remember your Not paying for breakfast. I loved the location not far off from I-5 and the train station is about a mile way if you want to take it into Seattle and not drive (only on weekdays) The best bed I've ever slept in!!!

"Great hotel, poor location, wonderful staff"

4
28/05/2017

I was passing through and needed a hotel so knowing BW is a good chain I had siri lead me to this hotel. The location is in a strange area as it looked almost in an industrial area. There was an outstanding view of Mt Rainier IF a warehouse across the street hadn't been built. Ironically it is a quiet area and there is a wonderful Longhorn BBQ restaurant right next door. The staff was excellent but special kudos goes to Nyla. She, with a smile, went out of her way to help me with a printer issue. After many tries by both of us of trying to correct the problem I told her it wasn't a big deal and thanked her as I returned to my room. When I got to my room my phone rang. It was Nyla. She had found the solution to the problem and fixed it. Always with a smile. Why only 4 stars? The location for one. Also, I took a shower mid-morning and the "hot" was only luke warm. There were sports teams there so that may have been the reason. The hotel itself was great. Nice pool, hot tub, fitness center. Rooms were wonderful.

"Skinned my elbow on the door hardware"

2
23/05/2017

Upon entering the room for the first time I gouged my elbow on the steel bracket on the door lock, drawing blood. Oh joy! Upon looking at other room doors they all have the same bracket with a jagged exposed edge. I cannot possibly be the only person to have experienced this problem.

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, thank you for taking the time to write a review regarding your recent stay. Please accept our apologies as we are so sorry to hear that you skinned your elbow on the door. We will definitely look into this right away as this is the first time it has been mentioned. Thank you for bringing it to our attention and for allowing us the opportunity to accommodate you.

"Clean!"

5
22/05/2017

This hotel is very nice and clean, well decorated, everything was in good shape. Comfortable beds and pillows! Not a beautiful location, but a safe area and very close to the freeway, but not close enough to hear the noise. A very nice building with everything looking nice. Everything felt clean and comfortable. My idea of a good hotel!

"Business stay"

4
20/05/2017

I recently booked 4 rooms for a business conference. This was a smooth, flawless easy transaction. My team were able to check in without any hassle or hiccups. They enjoyed the breakfast in the morning and the easy checkout.

"Get away"

4
20/05/2017

The Best Western Plus is a cozy place to stay as they have the friendliest staff. I was greeted by a lovely Lady from Hawaii. Her smile was contagious! It set the tone to our stay. The room was spacious, two queen beds. Very quiet night, was able to get much needed rest. Enjoyed the full hot breakfast! I have stayed many times at this establishment and will continue to do so. Thank you BWP!!

"Great stay"

5
17/05/2017

I had a great stay, staff was amazing. They went out of their way to maje sure I was taken care of. Always cheerful and very professional. I had a great stay thanks to the front desk. A stressful trip was made pleasant by the staff.

"Best staff and hotel in auburn, Washington"

5
16/05/2017

Sherry and Victoria are by far the best hotel staff I have ever encountered. They made us feel like family. The hotel is very clean, comfortable and has a great breakfast. Highly recommend staying here.

"Great Folks!"

5
12/05/2017

Will be staying there again. The group of folks there make you feel at home. Very good breakfast! The location is very convient to shopping work and play. They even offer a shuttle service if you need one. Thank you!

"Aubrn Best Western Plus a nice surprise"

5
05/05/2017

I have many time stayed at Best Western Hotels and pretty much got what I expected...no frills and clean rooms with limited amenities. The Plus brand it seems now changes that and is in line now with many mid-priced hotels and in my opinion even better setup, décor and room quality. Try this hotel, the value is good, has a pool and Jacuzzi as well as a pretty good breakfast included with a very reasonable rate when compared to other hotels in the area.

"Terrible"

1
03/05/2017

It took them over 3 hours to check me and my two small children in so we were stuck in the lobby until the manager could fix the issue. That night my youngest child stepped on carpet staples that had been left in the floor from previous repairs. After looking I found 15 staples!!!! Management did nothing!!!

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, Please accept our apologies as we are so sorry the check in process took so long, we understand that this would be upsetting. It is our policy that a valid credit card is needed at time of check in, and we are happy that we were able to help figure something out so we could accommodate you. Please call me when you have a moment as I am unaware of the above mentioned. It is important to me that you are taken care of and satisfied with your stay. Thank you and I look forward to talking to you soon.

"BW auburn"

5
01/05/2017

Myself and three friends spent two nights here. Excellent customer service, rooms were nicely decorated, very clean and comfortable beds! Staff were absolutely top notch. Breakfast was great, lots of options!

Tonia J, General Manager at Best Western Plus Mountain View Auburn Inn, responded to this review
Dear guest, We greatly appreciate your feedback regarding your recent stay and the Best Western Plus in Auburn. We are happy to hear that our staff provided excellent customer service and that you found your room to be clean and comfortable. Our guests satisfaction is the most important and we are glad that you enjoyed our property. Thank you for choosing us, we look forward to seeing you again soon.

"Poor location"

3
01/05/2017

A very nice property though it is not up to par with other "Plus" Best Westerns. Our commode would not flush at first but was promptly repaired...even though there was a sticker under the handle that said "hold down to flush". The kind of thing you would expect from a Motel 6 or other 2 star hotels. The room was very comfortable with a good selection of TV channels that also included a channel guide. Nice touch if you spend a lot of time in hotels. The complimentary breakfast was probably up with the top 2 or 3 I have experienced and I stay in hotels easily 200 nights a year. Made to order eggs and omelets along with the usual potatoes, bacon, sausage, gravy, waffles, etc. Unfortunately, the hotel itself is tucked behind a Russian market and an over priced BBQ joint. Nothing else within walking distance. The AC is a little loud but nothing compared to the trains going by at all hours of the night. All I could think of was Joe Pesci in "My Cousin Vinny"

"Junior Achievement World lodging for more than 200 people"

5
01/05/2017

From check in to check out - this hotel and the staff were exceptional. We reserved 80 rooms and the majority of occupants were Deaf teenagers/adults. There were plenty of options at breakfast and even the pickiest of people were able to things to eat.

"Mother daughter trip"

4
24/04/2017

The cleanliness and quality of the hotel I would say is five stars. My daughter and I went to have a relaxing night away from all the boys at the house. Her main excitement was to be able to go swimming and unfortunately we were only in the pool for about 20 minutes there was a couple kids that were rough Housing in the water and one of them ended up throwing up right in the pool walkway so we had to get out of the pool. It was a bummer because that was the main thing we were going for but we ended up making the best of it and just watch movies and ate popcorn in bed.

"Nice place and nice people"

5
19/04/2017

The hotel was close to appointments that I had for the next few days and everyone at this hotel was very nice. They even had a free happy hour Monday through Thursday for Best Western Members. It was great and I wish all hotels did this for their customers. Will stay here again.

"Great Hotel"

5
17/04/2017

The rooms are clean and the staff is friendly. Hot Tub open 24 hours and a great breakfast is included. Courtesy shuttle for trips to the Emerald Downs race track and Muckleshoot Casino. What else can anyone ask for.

"Auburn, WA Business Trip"

4
17/04/2017

Great staff, very good service, very good atmosphere! Excellent quality in price and the room is clean and comfortable as well! I will gladly return to stay at this hotel when I travel to Auburn, Washington, always!

"Good Nights Rest"

4
10/04/2017

This hotel, while tucked away in Auburn, has great beds, wonderful employees that care about your stay and is easy on the budget. This is my third stay here while out of town on business and would stay here again. Employees are willing to go the extra mile.

"Great hotel"

5
22/03/2017

I stay in hotels every other week. When you live in hotels Year around it is great to stay in ones like the best western in Auburn wa. The place is great. The staff is great they make are weekly stays feel like we are at home. Very clean and comfortable place to stay.

Tonia J, Owner at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Thank you for your recent review. We appreciate your kind words. It is important to us that you feel like you are at home and welcome when you are staying with us, so I am pleased to hear that. As always, we look forward to seeing you soon.

"Long day - restful sleep"

5
18/03/2017

After being stuck in a traffic jam for 3 1/2 hours between OLYMPIA and Tacoma - knowing I had a 6am flight - the hotel was a welcome relief - quiet - relaxing - for a much needed early to bed early to rise - as always the hotel and staff at this hotel are wonderful

Tonia J, General Manager at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Thank you for posting a review. We are delighted that you were able to relax and get a restful night sleep. We appreciate you as our guest and want to say thank you for always staying with us.

"Executive Double King Suite"

5
13/03/2017

I didn't know what I was getting into when I booked but when you stay at this hotel, you get top knotch. The double King room was very spacious and we easily slept 8 people comfortably. The breakfast was a full breakfast with a breakfast burrito station made to your preference! I am checking in again tomorrow with my family of 6 for a mini vacation. I will post a new review after my stay.

Tonia J, General Manager at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Dear Guest, Thank you for posting a review for us regarding your recent experience at our property. We are thrilled to hear that you enjoyed our property and the hot breakfast. We look forward to seeing you again soon!

"Just trying to relax"

2
03/03/2017

No ac no coffee maker. I woke up several times because it was so warm the AC didnt work. In the morning the coffee maker didn't work as well. I don't think for the money I paid the ac should have worked and the coffee maker didn't work. They did refund half the cost but I would rather have working ac

Tonia J, General Manager at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Dear guest, Thank you for posting a review regarding your recent stay with us. Please accept our apologies as we are incredibly sorry that your AC was not functioning properly and that the coffee pot was broken. We appreciate the opportunity to accommodate you and we hope to see you again in the future.

"Great place to stay"

5
28/11/2016

I stay here at least 2 weeks a year. On every visit the lobby is clean and nice looking. The staff is always friendly. Check in and check out has always been fast and easy. The rooms are clean and up to date.

"Excellent Service"

5
24/11/2016

Very friendly staff. Clean and comfortable rooms. Breakfast was great. Lots of selection. It was a total suprize how nice it was. Rooms were super big, large areas to do work, watch TV or just relax. We loved it!!

"Veteran's Day Parade and Band Competition"

5
17/11/2016

Visited on a super busy weekend. Absolutely wonderful! The staff is amazing, continental breakfast had something made to order each morning, and the rooms were spacious and clean. I will be using this hotel whenever I come to town.

Tonia J, General Manager at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Dear Guest, We appreciate your feedback. We are thrilled to hear that you enjoyed the hot breakfast, the amazing staff and the rooms. Thank you for choosing the Best Western Plus Mountain View Auburn Inn, we look forward to seeing you next time!

"Clean and comfortable "

4
16/10/2016

Friendly staff, clean room, and a complimentary beer after a long day of travel....can't ask for much more. I don't typically have a reason to stay in Auburn, however, if I am ever in the area, I will definitely stay here again.

Tonia J, General Manager at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Dear guest, Thank you for taking the time to post a review regarding your recent stay with us. We are thrilled to hear that you found your room to be clean, the staff friendly and that you were able to enjoy our Happy Hour for Best Western Rewards Members. We hope that your travels bring you back our way again!

"Gets the job done"

3
16/10/2016

Not many options in the area. Great staff, great breakfast. The rail yard next door is noisy. The Longhorn Barbecue in the same parking lot was worth having within walking distance. Enjoyed the evening reception. Will stay at this location again if I have another conference in the area.

"Clean & Comfortable with a great breakfast"

4
10/10/2016

One thing to know is the name on the signs says Peppertree but it is the Mountain View. The room & hotel were very clean. Kids enjoyed the pool but we noticed that about half of the lights were out and was told that they are special order lights and were on back-order, other than that things were just fine in the pool area. The beds were comfortable and was able to get a good nights sleep. I did like that they had door sweeps to keep extra light from the hallway from coming in under the door. The breakfast in the morning was better than the standard basic ones at many hotels. The options when we were there included: eggs, potatoes, bacon, sausage, biscuits & gravy, yogurt (with the toppings), cereal, oatmeal, baked items (bread, bagels, danishes, etc), fresh fruit, hard boiled eggs, breakfast burritos made to order, juice (several kinds), milk, etc. I am sure I forgot something but it was enough food to make two teenagers happy before getting back into the pool. If we pass through again we will for sure stay here again.

"Breakfast is the best selling point of this hotel!"

4
09/10/2016

The location of the property was great for us, but very industrial and not really walking distance to restaurants. The next time we go to visit my husband's mom, in her asst. care home, we will stay at Best Western, and entirely because the breakfast was amazing and wonderful! I was overwhelmed by the choices available, how good the food was and the three ladies running this breakfast were friendly and the hardest working gals ever! We were disappointed the jacuzzi did not work, but appreciated the apologies and attempts at getting it fixed while we were there for five nights. The front desk crew was terrific and we loved the good at the barbecue place next door. We are in the restaurant one night and appreciated the delivery service the last night. This was a difficult trip for us emotionally and starting our day with an assortment of so much food and drink, with a friendly kitchen crew was the highlight of this stay. Scrambled eggs were indeed fluffy, real potatos hash browns, biscuits and gravy, bacon and sausage, cereal, yogurt with toppings, oatmeal, asst. pastries and muffins, coffee, four juices, tea and hot chocolate, and yes, waffles and omelets or breakfast burritos. Did I mention the fruit? I am not one to eat breakfast, but I looked forward to my breakfast and it helped us get a good start to days that were sometimes sad. We will possibly be back to this Best Western, depending on mom's health, but on future travels we will pick this hotel brand cause the room was also a good deal at $99 and nicely decorated. Ok.....the pillows sucked, but otherwise, these usual budget condo travelers were quite pleased with this hotel. And we tipped the breakfast gals. I want to put in a plug for tipping the folks that make all that food and have it ready each morning early!!! They deserve it.

"Wouldn't stay again"

3
03/10/2016

Would have been nice to know the hot tub was not working. 2nd floor window opened unscreened onto the roof. Breakfast items were subpar. Juice machine not working. Only option for beverage was coffee or milk. Staff were very nice.

"My stay at Best Western Plus Mountain View Auburn Inn."

5
02/10/2016

I believe that your hotel desk clerks were very efficient and helpful. They answer all of your questions and give you a ride to any place around the hotel that you might need, in a timely and professional fashion. The continental breakfast is excellent. You can make a very good breakfast with a great variety of food items, cereals, fruits, eggs, coffee, teas, etc. I went to Auburn to attend a two-day Tax Course and a hotel desk clerk brought me to Emerald Downs in the morning and back to the hotel in the evening.

"Name change confusing"

4
01/10/2016

Have stayed at the Peppertree several times and always like it. New name on reservation was confusing, Mountain View Auburn, because all exterior signs still say Peppertree. They have moved the business center into the game room, not as conducive to using the computer.

"Excellent value"

5
26/09/2016

Great hotel. Very family friendly! I would highly recommend this hotel. I slept well, our room was clean, comfortable and quiet. Overall, an excellent value. I would definitely tell a friend and stay here again!

"Great hotel, but...."

5
21/09/2016

This was a very nice place to stay for a night before heading to the airport. The hotel, room, staff, breakfast were all very nice and we would stay here again based on that. THIS HOTEL IS LOVELY. The only problem is that there is nothing decent to eat within a short walk from the hotel. It's right by the railroad tracks and there is an outlet mall nearby, but only actual restaurant that is right there is Longhorn BBQ....and it was the worst food I have ever eaten & I don't say that lightly.

"Good Hotel off the Beaten Track"

5
21/09/2016

We were impressed at the quality of service and amenities at this hotel. It was not exactly where we wanted to stay but the extra driving was worth it. We would recommend the hotel to friends and would stay there again.

"Probably skip it....."

2
17/09/2016

The place was ok if you have few other options. It's in a weird location off 18 right next to a rail yard so it was loud with trains whistling all night. The room itself was not great. It could have been a lot cleaner and better maintained. There were stains in the bathroom and other places. The vanity is outside the bathroom which is both convenient and annoying because if you need to use the sink in the middle of the night or when someone else is sleeping the light floods the room. The beds were ok. One of them was pushed really far under the puffed headboard so felt really short. The pillows were terrible. I was on a road trip so I brought my own pillow, luckily. The indoor pool was decent but literally nothing worked in that room. The whirlpool jets did not work, the phone to call the front desk didn't work, the water fountain was out of order, etc. The pool itself was ok, seemed clean enough. The front desk folks who helped us were nice enough but there were times a lot of workers were at the front desk and we were ignored. In the morning the maid brigade came through downstairs and you just had to get out of their way. I know their carts are heavy but a whole row of them just moved down the hall without waiting for me or a few others to pass first. Not like we have heavy luggage or anything! Breakfast was a good variety and there was coffee available all day. Other than that, nothing good to say. I wouldn't stay here again.

"Remained due to lack of options"

3
17/09/2016

Although the staff is pleasant, action speaks louder than words. The 'discount' rate of $129 per night was in my opinion an extreme over charge. I have experienced better overall quality for $49.99. Linen was aged and unclean. Room was stale.

"Tired old dog"

2
13/09/2016

This dog needs some grooming. From the front entrance, where employees take their smoke breaks, to the dingy rooms, to the lobby that smells like yesterday's breakfast, this BW needs to be cleaned, scrubbed and upgraded. I assume they don't care because there are few options in the area.

"Clean and safe"

4
12/09/2016

Nice hotel, clean, and safe. Right off of main freeway. Friendly guest service. I would stay again. On the other side of town from White River Amphitheater, but an easy drive if you give yourself enough time.

"Nice Place!"

5
04/09/2016

Stayed for 3 days had a wonderful time went to the Wild Waves Enchanted Village had a great time the breakfast is really good the people are really nice! The kids had a lot of fun here the weather could have been better but that was our fault for coming this late in the year!

"Excellent hotel for Mount Rainier Views"

4
02/09/2016

Hotel is great, great staff and excellent staff with excellent amenities. I was very disturbed that there was a room not far from us where the visitors were smoking weed/drugs and you could smell the damn smell in hallway (though not in our room). I was totally at awe that on one hand you sign for not smoking and $250 fine; yet people smoking drungs/weed freely, WHY? Wake up staff! This was the only down turn, we experienced...

"You don't need to spend a ton of money"

5
29/08/2016

Stayed here one night. A wonderful experience. They have recently remodeled and our room was great....spacious, clean, updated, comfortable. The staff was super friendly and extremely helpful, including a free shuttle to Emeralds Down. The morning breakfast could not have been better. Everything was perfect

"Good hotel would stay again"

4
29/08/2016

The hotel staff were very accommodating! We had an issue with the toilet in our first room so the staff offered us a second room in order to right the situation. A courtesy shuttle helped us get to and from an event and was much appreciated.

"Big mistake"

1
28/08/2016

We had a bad experience- our toilet didn't flush. After the first night we requested it to be fixed. After a long day of hiking we came back to find that it wasn't repaired. We used the lobby restrooms which were filthy. I will stay away from Best western brand.

"Nice overnight stay"

4
26/08/2016

Nice hotel in industrial area. Very good hot breakfast, comfortable beds, awful pillows. Front desk people had no idea about anything in the area, but Google solved that problem just fine. There is a beautiful waterfront in Tacoma and a Defiance point park about 20 min drive from the property. Overpriced not so good steakhouse nearby. We haven't been to the pool, but it looked nice.

"good place to stay for an overnight or two"

4
16/08/2016

Stayed for two nights with my daughters to visit with each other. I have stayed here several times to go visit. Rooms are always clean, service has always been very good. This time we went and enjoyed the hot tub and swimming pool.

"Overpriced!"

3
14/08/2016

Not too pleased with this Best Western. The lobby is very nice. The men's restroom off the lobby was in need of work. The handle on the door was off...so you couldn't open it to leave. The refrigerator in our room didn't work and the toilet ran after flushing. We left for the day at 7:30 am and when we got back at 5 the room hadn't been cleaned. Breakfast was great.

"Great Hotel but..."

4
14/08/2016

The breakfast was awesome and the room was very comfortable. BUT it would be nice to have a small pull out bed instead of the two chairs and the sheets kept coming off both beds. Also, there were potato chip wrappers behind the nightstand and a bloody tissue on the sink when we checked in. My kids enjoyed the pool and the hot tub.

"Dissapointed"

2
13/08/2016

This overpriced property doesn't meet the quality standards of a Best Western Plus. This was a nice property a couple of years ago but the rooms have not been properly maintained. They do serve a great breakfast and the fitness center and pool was nice. They advertise that there is a business center, but there isn't any such a thing.

"Fairly pleased"

3
28/07/2016

A bit noisy due to Industrial area. Staff were very friendly. Room clean. Poor lighting in the room - especially for women needing light for make-up. The staff were not knowledgable about services in the area or how to get to certain places

"Pretty average for a Best Western except they love to feed you!"

3
27/07/2016

Business traveler here and stay in all classes of hotels. Had a meeting not too far from the hotel and per the reviews it was a coin flip between here at the La Quinta across the street. The La Quinta has better reviews but I have Diamond status with Best Western. So, we chose the BW. Diamond got me a bottle of water and 3 peppermint patties, for whatever that's worth. It's a very average budget hotel so none of the amenities stood out to me. Clean, fairly bare bones room and while close to downtown where there are some restaurants and bars, the location is nestled in between some commercial trucking areas so there's not a ton to look at excepting a bunch of 18-wheelers and the big BBQ sign for the BBQ place next door. That having been said two things did stick out: the service from the staff was very good and man, they really love to feed you! Each night there is a Manager's Welcome Party for 21+ and you can get 2 free drinks of either draft beer or some wine if you're a member of the BW Club (free). They also provide popcorn and cheese quesadillas. There's also a very respectable breakfast buffet and omelette station in the mornings. Definitely a ton of people pigging out, for better or worse. Since the price was on par with the LQ I really feel like if you take advantage of their food and drink specials, this a great value play.

"Very Good Best Western"

4
25/07/2016

We stay at a lot of best westerns and have pretty tuned in expectations for the difference between a best western, plus, and premier. This hotel was on the high end of the plus. Nice rooms, gift shop, etc. We just stayed one night but it was good.

"Disappointed, but was fed well."

2
18/07/2016

Bathroom was not cleaned (hair/urine from previous guest), room floor was not clean (hair/debris), pool is very cold and had no pool towels, breakfast consisted of a variety of hot items including breakfast burritos and was excellent.

"Perfect."

5
12/07/2016

I wish I remembered their names but the night auditor "new guy" was very kind and professional during check in. The maintenance man was very kind when he brought me tooth paste, he brought that up real quick. I was having a long night coming from California so I really appreciated their kindness and efficiency. Of course everyone has their own opinions on the pillows but it would have been nice to have bigger pillows (: The ones I slept on were too small. Other than that everything was amazing.

"Nice staff, clean and modern. Smell good."

4
01/07/2016

The sheets were high quality and the beds comfy. The service was good, and the lobby was classy. It was good to have breakfast, and it was tasty. The 1st floor was quiet. THe Hotel is SO CLOSE to the racetrack, and I just LOVED the INDIAN RELAY!

"Excellent stay!"

5
27/06/2016

We stayed one night in June 2016 to go to Emerald Downs and the outlet mall. Hotel was easy to find, just around the corner from the outlets and 5 minutes from Emerald Downs. Everything was clean and seemed safe. Staff was very helpful and friendly. Room was big and beds comfy with lots of pillows. Parking was plentiful. Breakfast looked good (we did not partake but checked it out - lots of options!). Wifi was easy, fast and free. Checkout was a nice late noon. Overall great stay!

"wonderful stay!"

5
27/06/2016

The staff here went out of their way to make sure I had everything I needed. they were wonderful to work with. When I go back I will be staying there again. they set the bar high for the Best Western hotels.

"Great place to stay"

5
20/06/2016

While this hotel was the only option for my work conference, it was a great place and I highly recommend it. It is near restraunts and shops. The room was comfortable and I had no issues. The Air Conditioner when set to auto will kick on and off loudly, but that was my error and a simple adjustment fixed the issue. The staff was great and check was a breeze.

"Pretty Good"

4
18/06/2016

We took a trip to Seattle and did not book a hotel enough in advance so everything was either booked or well over our budget. We finally settled on this place and overall it was great. Our room was clean, free wifi, cable tv, and the breakfast was one of the best we've had at a hotel. The woman manning the area was kind and helpful, making breakfast burritos for people who wanted them. The only real complain I had was that the walls are thin and you can hear people in the hallways, parking lots and sometimes even in their rooms and the air conditioning kept the room cool but in never got really cool or cold.

"Nice place to stay"

4
16/06/2016

We enjoyed our stay. Bed was very comfortable. Breakfast was excellent. We wish we had known they had a evening meal also. Very nice. The price changed seemed a little high, but it was in June at the start of the vacation period.

"Disappointing stay"

3
13/06/2016

This hotel carries a better reputation for it's name than it presented. We were very disappointed with our room and the quality of the hotel for the money. We felt the condition of our room was inexcusable for the money and it resulted in us moving to another room the next day. Just a hassle. The second room also had the bathroom fan and a bedside light broken. Had to request those be fixed.

"Paper thin floors"

3
10/06/2016

Best western is a great place to stay. However on this trip I was on the second floor with the Ice and pop machines above on the 3 floor. I was up all night to the sound of other guest running up and down the halls.

"nice hotel that can improve"

4
05/06/2016

everything was great except some front desk service where one front desk person was nice and the not so good looking front desk person looked maddening. Nice room, might need better art work, breakfast can have more variety.

"Very nice place to stay"

5
04/06/2016

We spent 2 nights here... The rooms were clean and the beds were comfortable... It was quiet even with the amount of people that were there. They served a complimentary breakfast in which all of the food was hot and fresh. We will stay again... The staff was polite and friendly...

"Nice hotel, great breakfast"

5
30/05/2016

We have stayed here in the past, which is why we stayed here for a wedding we attended this weekend. The hotel is clean, they have a nice indoor pool and Jacuzzi, and a small workout room. When we checked in on Thursday, they told us of the happy hour, where they had snacks, fresh quesadillas, and a friendly lady running the show. The next morning we had the continental breakfast, which was far more than a continental breakfast. Not only did they have the eggs, bacon potatoes, they had waffles, made to order omelettes, fresh fruit, cereal yogurt, it was really good, quite a spread they put out. The rooms are clean, the bed is comfortable, and the staff is helpful and very pleasant, when we come to visit our in laws next time, we will definitely stay here again

"homie hotel"

3
29/05/2016

well its relatively laid back hotel with many comfort creatures. Its very tucked away off the street in the heart of an industrial lo. So lets say trains and airport. They built and service this solid foundation of a hotel well and its pretty quiet with all the noise. Enjoy your stay.

"Great family stay"

5
26/05/2016

We stayed 2 nights at the Best Western Mountain View with our 4 kids at hand. It was very comfortable and had an amazing full breakfast. The property is close to a lot of shopping centers and close to the highway so it was easy to get where we needed to be. Will stay again when the time comes.

"Good choice"

4
26/05/2016

The front desk (evening) was very helpful and friendly. The room was very clean and nice. I had only 2 issues that I could see. One was not enough jets were working in the hot tub. The second was the fact that there were some sloppy guests that could not pick up after themselves as they hit the floor buttons in the elevator. Not the hotels fault. But a great breakfast was enjoyed the next morning. Overall a pleasant experience.

"Baseball Mom"

4
23/05/2016

Clean rooms and great breakfast! Rooms were spacious and had a separate living space. Hotel was full to capacity and yet the rooms were very quiet and the breakfast bar was always full with a great variety of items.

"Super clean"

4
21/05/2016

We stayed for one night at this hotel. The 4 stars are for the dirty curtains with holes in them and the bathtub was stained. It's not like I sleep on the curtains, but they still need to wash/fix them or something. And they should probably change the bathtub, just because it's clean doesn't mean it's gross, especially when people are paying $130 for a room. I love Best Westerns, and would love to change my review if they fix these things. Overall the room was in mint condition, big tv, clean and spacious room!

"Very Nice!"

4
16/05/2016

This hotel was a pleasant surprise. They have the most comfortable bed I've ever slept in. Very clean and pretty rooms. Breakfast was nice. Very close to Edmonds Kingston ferry about 30 minutes outside of Seattle.

"Very Large rooms"

5
04/05/2016

The rooms are very large, the beds very comfortable, ample parking, very close to lots of shopping and a major highway, the breakfast was excellent. It was clean and friendly. I would certainly stay there again.

Tonia J, General Manager at BEST WESTERN PLUS Mountain View Auburn Inn, responded to this review
Thank you for taking the time to post a review for us regarding your recent stay. We are so excited to hear that you enjoyed your room and the hot breakfast. We are delighted to have had the opportunity to accommodate you. We look forward to the next time!

"Poor quality and lack of service"

1
02/05/2016

The service at this hotel was very dissapointing. We were told that the hot tub was broken and not usable. The indoor pool area was a bit small and there were very loud kids playing and basically ran everybody out because of the noise. The pull out bed was broken and there wasnt any maintenace personel to assist with fixing it. The front counter staff said that they couldnt move us to another room. They were going to assist, but never showed up so our guests had to sleep on the floor. The rooms looked like they have been remodeled, but little attention to detail. The bathroom fan was held on with tape and the mirrored door was broked.

"Not a nice area to take your dog walking"

2
27/04/2016

This property had large rooms, but poor service by front desk. Many vagrants and drugs/alcohol users around the property caused us to cut all our walks short. Lots of garbage on the ground. Didn't feel safe or relaxed.

"Large Rooms"

4
19/04/2016

I was surprised at the size of the room. Almost overwhelming for 1 person. I did not like the partition of the living and bed area. The king size bed was very comfortable. Loved the shampoo and shower gels in the bathroom! Staff was busy but pleasant!

"Nice room, short staffed front desk."

3
11/04/2016

We had a renovated room on the 4th floor. Other rooms were still being worked on and the workers will still at work in other rooms when we arrived. A strong smell of paint was present. They were pleasant enough and stopped work around 5:00. The room was okay, although an odd mix of old and new furnishings. New chairs, new carpet, old microwave, old tile in the bathroom, old coffee maker and old fridge. The lamp in the sitting area did not work. The air conditioning worked, but was pretty loud. I don't think it was new. There was one person at the front desk when we arrived. She was on the phone taking a new reservation. After a bit of a wait, we were checked in. I stopped at the desk some time later and she was again on the phone taking a reservation. Later, while waiting for friends in the lobby, several people were in line to check in, and the employee was again on the phone. They really need another person at the front desk and another manning the phone - especially in the afternoon and evening when people are checking in. Although the location seems a bit seedy, it was overall a nice stay. We will stay again if in the area.

"Rainy stay"

4
08/04/2016

Came for a short visit with my daughter. Decided to stay at this hotel. Nice, clean and friendly staff. The beds were comfortable and the room was pretty big. Lots of shopping and entertainment nearby.

"Not a lot of choices in Auburn"

3
04/04/2016

Facility was average, but clean. Rates were high considering it's a "plain jane" hotel in an older small city. I am used to amenities and comforts found in slightly more upscale hotels, which this hotel can't offer. It would be easy to complain, since i generally stay at much nicer properties, but it's very likely the best that Auburn has to offer.

"Black mold, my room smelled bad."

2
24/03/2016

Room has black mold, Sheetrock coming down. Another room I stayed in had a shattered mirror and tore up seats. My coworker said his room smelled strongly of weed. The free breakfast coffee was burnt and tasted horrible everyday. Eggs tasted bad.

"Sheets Covered in Hair, Faucets, broken, and counters dirty"

1
22/03/2016

We have stayed at this hotel for several years when we are in town for swim meets. The last stay in January 2016 was not the best but this time it was bad. Up on entering the room first thing I notice is one of the 2 faucets spins in a complete circle the other one does the same but not as loose. My son sits down to eat as the desk and it is covered in crusty old food. I go down to the front desk, show her a video of the sink and request some cleaning supplies so we can wipe the counters down. I don't trust anything was cleaned so I clean it all including the bath. An hour later I pull back the covers to climb into bed, there were long black hairs on the sheets I turn my phone light on to get a better look; there were over 20 long hairs that we counted quickly. I go to the front desk, the poor front desk clerk says she will be up in a few minutes. She calls me after I return to the room, says she is the only one there. Says she can offer me this suite as it's the only room left. Its now after 11 pm, we are unpacked, son is already sleeping and we have a 5:30 am wake up. I go look at the other room, try to turn a light on and the wall plate falls off, the light buy the bed doesn't work. Finally go down to the front desk and ask for complete new bedding and I change it all myself. The night manager offers me a $50 credit for my 4 night stay. Needless to say we will not be staying there again.

"Good hotel for business"

5
10/03/2016

This hotel is good to use for business travel. It has in room fridge and microwave so you can store your week's worth of drinks and snack foods. Good location with easy access to any of the industrial parks, mall, Wal-Mart, etc.

"Great place. Very friendly staff. Will stay again"

5
08/03/2016

The staff was very helpful and very friendly. The room was very comfortable. The breakfast was kept well stocked, but we would have like the bacon to be a little more done. The staff at breakfast kept our coffee cup full and the tables clean. The front desk staff went out of their way to help in any way. We will be back.

"Average"

3
07/03/2016

My stay was average. The location is too far from the airport, given morning traffic, and the service was not impressive, nor was the bathroom clean -- had some loose hairs.... I found it difficult to affect my tax exempt status at the front desk, which was frustrating.

"Served my purpose"

4
29/02/2016

Nice staff. Good rooms. Internet was dependable. Breakfast was very good. Access to the city was comfortable although there are limited eating establishments within walking distance. Great outlet mall close.

"Nice Value"

4
26/02/2016

The room was nice and the beds were not too soft like many hotels. My only real complaint was that the scrambled eggs had sausage in them instead of on the side and they were rubbery and tasteless. They have a good selection of other food, but I don't eat dairy, grains or anything with gluten. So, I was limited to the eggs and fruit. Our teen enjoyed the pool, ping pong table and exercise room.

"Nothing Special"

3
26/02/2016

The fan to the air conditioning/heat was extremely loud and the floor in the entry way/bathroom appeared to be dirty. The location of the hotel was in close proximity to where I was going and it was also close to shopping and dinning.

"Long Stay travel"

5
22/02/2016

This place was great. They have a indoor pool that is always open. The employees are always helpful and nice. The breakfast was decent but they were upgrading it as I was leaving. The employees do everything they can to make you feel comfortable.

"vollyball tournament"

5
16/02/2016

Stayed three days for a volleyball tournament, staff were very accommodating, breakfast was ready and waiting making it a fast and easy way to have breakfast on the run. We enjoyed the pool and hot tub after a long day of volleyball. Close to the outlet mall convenient for shopping and movie theater we were able to take in a movie during our down time.

"Auburn Stay"

4
15/02/2016

Second time I stayed in this hotel. Staff friendly and the happy hour had Chicken dumpling soup. She also put out the left over fried rice from the night before. That was nice having two choices even though there wasn't a lot of fried rice left I appreciate businesses who try not to waste food. Beer selection was great. Breakfast was an average breakfast. They did have scramble eggs mixed with meat and fried potatoes.

"Longterm visit "

5
14/02/2016

I stayed here a month at time for 3 months. Everyone has been super nice and very helpful. They were very gracious with all the packages we had delivered to the hotel. They even held 2 packages for a couple weeks while waiting on me to come back in to town. I would recommend this hotel to anyone. It was like a home away from home.

"This place has gone downhill, can't recommend it anymore."

2
11/02/2016

Have stayed here in the past, but have found it has really gone downhill in the last year, despite the renovations that are being done to the hotel. I took a friend, telling them it was a great hotel to stay at based on past experience, but was very embarrassed at what I found. There was construction dirt and debris in the hallways and elevator, the carpets were dirty. The linens, including the quilt, were extremely wrinkled and looked like someone had already slept in them. There were stains on the pillowcase, and the quilt. The bathroom had a strong urine smell. The bathroom towels were thin and thread bare and frayed on the edges. There was no shampoo or soap for the shower. They have switched from those little individual bottles to a large dispenser on the shower wall, but it was empty. There was no bedding for the sofa bed. When the maid finally brought some, it was extremely wrinkled and the quilt had stains on it. When we opened the sofa bed to use it, the mattress was covered in dirt. The desk chair in the room was filthy. The pool was over chlorinated, and the hot tub had bugs floating in it. I expressed my concerns to management, but was just told "We are sorry you aren't happy". No offer of a discount or anything, and I am a Best Western Rewards member!

"Business trip"

4
08/02/2016

Very comfortable very pleasant staff the pool and hot tub were very convenient as it is open 24 hours. Breakfast service is average, hotel offers an evening refreshment with a complementary snack which was very nice and is not usually customary rooms were basic clean and comfortable noise level was not a problem. However as long as you don't need the Internet service your stay would be enjoyable. The Internet service in this hotel worked very little at best. This makes it very unfortunate. If you're traveling for business.

"Bad Start"

3
01/02/2016

Booked through their website. Received confirmation email and #. Tried to check-in but they couldn't find my confirmation. Fortunately Malia kept us calm and got us a room, we still had to pay. My concern was being double-charged. Headquarters were extremely unhelpful. The following day customer service WAS helpful and management from hotel called me promptly. Hopefully it has been squared-away. Room was clean and updated. We didn't have hot water, they switched our room immediately. The closet was shut and wouldn't open. Doors are paper-thin. Two rooms down we could hear complete conversations at 11pm at night. At least we had hot water in the morning. Breakfast was great....lots of options. Worth the money if you're only staying one night!!!

"Great location!"

4
27/01/2016

Great central location if you're looking to be near the outlet mall. It's just around the corner. Close and easy access to the Muckleshoot Casino. Seconds to Highway 18 and Highway 167. Longhorn BBQ right next door and they deliver to the room!

"Family Trip"

4
23/01/2016

Excellent place to stay that was close to our grandkids home in the Seattle area. Nice quiet nights sleep even with the moving trains in the area. Bed was excellent, room was clean with lots of room. Breakfast was excellent. Off the major highways so the traffic noise was null.

"very nice hotel"

4
16/01/2016

This was a good experience. The rooms were large, beds super comfy. there was a train nearby, so that was a bit noisy. The breakfast was nice, staff nice, lobby nice. i would stay here again. pool looks good, although i did not use it.

"Love the staff!"

4
14/01/2016

Closure of Snoqualmie Pass prompted our stay at this hotel, but it will not be our last. Staff was pleasant and helpful. A lamp bulb burned out and was replaced within Minutes of my reporting it. Ditto for the remote that decided to quit working. Clean rooms and comfy beds, comfy sitting area, small fridge, microwave and coffee maker. Great restaurant next door (Longhorn). Was a little hard to find in dark and rain. We missed the sign the first time by. Easy access to Hwy 18

"One night wasn't enough!"

5
11/01/2016

Easy freeway access location, beautiful lobby, great breakfast spread with lots of seating & super nice room = we wish we were staying for more than 1 night. It's also conveniently located in the same parking lot as a fantastic bbq restaurant + really close to an outlet mall so something for the guys & gals! When in Auburn again, we're definitely staying here : )

"Clean, comfortable, great staff"

5
05/01/2016

Would highly reccommend this hotel to people travelling in the Auburn area. Close to amenities (huge mall!), disc golf course nearby, and the staff are very friendly. Rooms were clean, hotel was quiet - even though there was a sports team staying there, the halls were quiet, and it was easy to get some sleep!

"Nice overnight in Auburn"

4
03/01/2016

Nice Hotel. Quiet. Good Breakfast and friendly staff. The location was near a large mall and was quite near a downtown area. There were plenty of restaurants to choose from nearby. I would stay again if I were in the area!

"best western auburn wa"

5
30/12/2015

this was a beautiful motel.no complaints here .after traveling over snoqualime pass in the worst winter conditions we accidentaly found thi motel in auburn wa . and so glad we did. price was fair and service was outstanding. would recommend this property to anyone

"Tinny sounding flat screen RCA TV's"

3
16/12/2015

I write the following to assist the GM. I check in and a housekeeper doing a room check does not knock and instead just uses her pass key and walks in. A true NO NO in the hotel business where al staff are instructed to knock and wait for obvious reasons. Ask for a quiet room and get placed in a room sitting over the exhaust fans . . . . (sigh). You might want to advise Front Desk that your even room numbers face the quiet side and the odd numbered rooms face the front. 9pm and they are out of their peppermint tea and the hot water dispenser is luke warm. Suggest that the GM puts on an SOP for staff to double check beverage station Reasonably priced hotel

"Elevator"

4
01/12/2015

Service was great. Breakfast was great. Managers reception was a nice idea, but a waste of time.Pool was too cold to use and it was one of the reasons I chose this hotel. Elevators were out of order, that must be why they suggested I stay on the fourth floor!

"Overall good yet desk help has checked out"

3
30/11/2015

I stayed one night Noisy doors banging shut next door up until one a.m. and again in the morning-this woke me up a couple times The beds are clean and comfortable-the rooms are updated-I was in the 140 wing The exercise room was locked and the pool FREEZING When I checked in 2 young women seemed checked OUT Someone pried open my gas door on my expensive car and I guess they wanted to syphon gas?! It was parked right under the main windows in front of the hotel yet my car was still vandalized The hotel sites next to a bar and railroad tracks The girls at the desk just don't seem to understand or explain anything when billing came around. They don't seem very friendly or smart The maids were great and breakfast was so/so...the eggs were horrible Clean is important and it is clean.

"service poor"

2
29/11/2015

Check in was poor. did not offer us our water at check in. I gave the check in clerk our travel coupone and they never took it off our room. 1 the most convenant elevaters did work and the other work some times. they put me on the 4 th floor and didnt let me know about the issue. The last day the maid didnt leaves us any towels or coffee. Looking out side the window i could see that the guttor was handing off the roof. Might wont to find another hotel.

"Great Staff, OK Hotel"

3
16/11/2015

The good: Caring, helpful, professional staff. Free drinks Mon-Thurs in the lounge. Good breakfast selection. Huge rooms that are laid out very well. The bad: The room we were in looked like someone had tried to break into it at one point. The door frame was bent and twisted, which allowed in tons of light from the hallway during the night. Further, the soundproofing was terrible. We could hear EVERYTHING in the hallway, which was made worse by the fact there were very noisy guests partying in the hallway. Staff did come tell them to be quiet, but it was still not a great experience. I understand that the noisy guests aren't the fault of the hotel, but any sort of soundproofing would have helped. Good selection of breakfast items, but they ran out of yogurt and other things well before breakfast closed. The mattress and pillows were low quality, so sleep wasn't great. This hotel could be much better if they fixed the mattresses and sound problem, but I wouldn't stay here again.

"fun place to stay for outlet mall and if you are tired on a long drive."

4
11/11/2015

I have enjoyed my stay at the Best Western Plus Peppertree. During the week they offer the managers reception, an that is a lovely feature of checking in and the price is right! My room was comfortable. There is a nice store and there is a pool and hot tub, as well as close to the outlet mall. The first time I stayed here we had been driving so long I needed to stop and rest before I fell asleep behind the wheel and it was just lucky this was the next hotel we saw. As a result I came back and stayed here on purpose the next time, and then commuted into Kent for my business meeting, and it was only 15 mins away.

"Can't Hear"

3
06/11/2015

Ask for room close to exit door 3 times, they assured me yes, yes. Put on 4th floor away from elevator but close to the stairs. Ask for a 7:30 wake up call, it came at 6:30. Some staff are great, but the front desk doesn't pay attention.

"Always the best choice :)"

5
01/11/2015

Very nice, elegant ,and accessible besides reasonable. My family always enjoys this hotel for it's warm environment, all the amenities and most importantly the pool. The kids always enjoy themselves. Very relaxed and staff are willing to help in any way they can whether suggesting restaurants, shopping, directions, or just being able to relax, no hassles....yay, see you again :)

"Very Nice Hotel Experience"

5
26/10/2015

The Peppertree Best Western in Auburn Washington is a very nice place to stay. The rooms are clean and large. It is nice that they have a microwave and refrigerator. The hotel was quiet and the exterior was taken care of very well. It is close to shopping and right off the freeway so it is easy to get there.

"A Slice of Heaven"

5
26/10/2015

The Best Western PLUS Peppertree Auburn Inn is a little slice of heaven for weary business travelers. Exceptional staff and tremendous value ... you simply can't go wrong with this hotel. I highly recommend it anytime you are in the Auburn, WA area. it is simply the best.

"Beautiful hotel with nice amenities"

5
26/10/2015

Stay here with a competitive youth team. The breakfast, pool and workout room were very nice amenities. The hotel lobby and rooms were lovely and looked newly remodeled. Staff patient and helpful. The breakfast has a great variety including some protein but it's typical buffet quality.

"Great location for a family visit"

4
20/10/2015

Location was perfect for a family visit and room was comfortable and clean. Breakfast was as expected and acceptable. Rooms are a bit dated but very clean and lots of power outlets available to use. Will be back on the next trip to see the family there.

"Decent accomodation decent amenities clean and quiet"

4
16/10/2015

One night stay enroute. Convenient to shopping and I5. Large room with two comfy queen beds. Nice to have 2 sinks not in washroom. At the rate we got at the day before, this was excellent value for money. Staff were helpful, fridge and microwave in room. Wifi is quick. Only downside is the cleaner they use, room was clean, but I am not fond of that rather industrial aroma attached. Minor pet peeve. Definitely stay here again.

"Owner/Operator"

4
13/10/2015

I will stay at this Best Western next travel again. And I will recommend this Best Western Plus. One thing, I have to move to find out bending machine because this machines are located 1st & 3rd floor. So, this location is just a little bit uncomfortable to find out. My room is located at 4th floor. Except this thing, everything is good. Especially, room is excellent.

"Nice"

5
13/10/2015

Place was exactly what we expected from a BW. Room was clean and comfortable. Bed was rock hard and awkward but 100 percent typical of Best Westerns. Breakfast was better than other brands in the same price range.

"friendly hotel"

5
08/10/2015

This hotel has a very nice lobby and breakfast area. They are very close drive to MuckleShoot casino and they also offer a shuttle to take you there. The Rooms are very nice and have lots of room. Only thing wrong is the bed was a little to firm for me. We wold stay there again.

"Nice place to stay at"

4
06/10/2015

Stayed on night, comfortable and clean, morning breakfast was good. It has a pool and hot tub open 24/7 but didn't have a chance to use it. Friendly staff. --- To Trip advisor, 200 characters really!! my survey of you is, take what you get, don't annoy someone who is filling out a form for 15 minutes then tell him his description has to be 200 characters!!!!

"Nice and clean"

4
25/09/2015

Nice room, good continental breakfast, well worth the money and it was reasonable also. Well done! Nice to stay at such a good place. Will stay here again. Friendly staff Just don't understand why I have to write 200 characters to say, well done!

"Noisy, amenities not very good"

3
22/09/2015

I was very disappointed with my stay. A/C stopped working - couldn't be fixed until the next day - it was very hot in my room-no soap in dispenser, no ice except on 1st floor-no wake up call when requested - no cream for my coffee - had to go to the desk to get a TV guide - I was put in a handicapped room and I am not handicapped - I worried that I was using a room that a handicapped person might need - the desk people said not to worry. The apparel the desk people wore was very unprofessional and no name tags or Best Western logo Very noisy from the trains a block away - used their horns in the middle of the night as they were crossing roads

"Updated hotel still undergoing some renos"

3
22/09/2015

An older hotel that gone thru quite a bit of updating. We had a 'two queen' room which was enough for a family of 4 + a portable bed for my 3 year old. Good thing we woke up earlier because there were renos that happened right outside our room which was somewhat disruptive. Had we known, we would of requested for another room. Came with complimentary breakfast which is always good but it had fewer selections that others that I've stayed at.