Best Western Hotel Gaylord, Gaylord

Room was clean and comfortable I got in late at night and was so happy with the service. The area is pretty desolate. I was having a hard time finding a hotel. When I called staff was super helpful. I had a great stay!

Our group stayed at this hotel and encountered the worst behavior and interaction with hotel stay ever. Adults were given a 9pm curfew as you cannot be in the halls or common areas after 9pm which was not posted anywhere. Other children in the hotel were in the halls unattended and we were given a warning and told "I do not care if they are not your children this is your first warning. Two more warnings and you will be kicked out". Our children were in their rooms. Also there was no alcohol allowed. The rules of the alcohol and adult curfew are not rules that were posted until the next morning by a typed note from the staff. Most of our group left the hotel and rebooked elsewhere the next day. I will never recommend this hotel to anyone. This hotel could have been a free stay and I still would not stay there. The staff should be retrained on customer service and if I was the owner the General Manager would be fired immediately!

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Dear MomMJ78, We are sorry you and your hockey group were not happy with your stay. However, please note: Your sports group caused multiple disturbances and safety issues to staff and other guests, and as a result, staff had to remind members of your group of our hotel's policies repeatedly. The policies are not as strict as you stated, though. What they state is that: ** GROUPS need to disperse from our public seating areas by 9 p.m.; this is due to those areas being located next to other guests' rooms who are trying to enjoy the restful nights sleep they have paid for. Guests are allowed to be outside of their rooms whenever they please, so long as GROUPS of people are not gathering in areas close to other guests' rooms. Additionally, as a courtesy to all guests, we do ask that staff and guests be quieter in the hallways beginning at 9 p.m. ** Children under age 16 are required to be supervised; this is for many safety reasons, including preventing them from accessing employee-only areas where pool and cleaning supplies are stored, running through the hallways, and jumping down the stairs. (Camera footage confirmed that children from your group as well as the other hockey group did all of these things several times). ** Alcohol is allowed at the hotel, however we ask guests to consume it in their rooms rather than the public areas (such as the swimming pool, hot tub, breakfast areas, etc...). This policy was approved by the owners, not just staff, and had to be put into place due to incidences similar to what occurred with your group (i.e. guests spilling alcohol throughout the property, shattering glass beer bottles, being loud and argumentative toward other guests and staff, blocking pathways for fire exits and other guests, etc...). Unfortunately, even after staff spoke with several of the children and adults in both groups, members from both groups made the choice to continue with the unsafe and argumentative behaviors. That is when management notified all groups that if it continued, we would have to ask you all to find alternate lodging elsewhere. We understand your desire to socialize in whatever manner you please; however, we hope you can understand that we are a hotel, not a party venue or bar. We have a responsibility to ALL guests to ensure a safe and restful stay. We sincerely wish your group the best of luck in finding a lodging option that better suits your group's type of planned activities and hope for safe travels along the way.

Nice rooms. Clean and Quiet. Only wish the pool and hot tub were fixed at the time of my stay. However the staff was very friendly! Breakfast was average but good overall. Would come again if I were in the area again!

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you for your review. We apologize for the pool and hot tub maintenance that is being done; the parts had unfortunately been delayed longer than expected. We do hope to have that up soon, and we welcome you back to stay with us again next time you are in our area.

Booking was super easy through priceline. The room was fantastic and not outdated. Nice furniture, bedding and comfortable bed. Hot water. Hot breakfast. I wish all hotels were this great, especially for the value.

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your kind review. We are pleased we were able to make your stay as comfortable as possible, and we look forward to continuing to improve for future visits so that we can always provide the best stay feasible for each of our guests. We look forward to welcoming you back next time you are in our area.

We always use this motel when we travel for what ever reason. Overall I recommend here for what ever occasion group, family, or business. Centrally located to anything your interested in f RV I'm dinner to outside activities. Breakfast is very good, only wish they had some sort of potatoes to go with the meat eggs and biscuits with gravy.

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you for your review. We appreciate your continued loyalty to our hotel, and we are very pleased to welcome you back for all of your future travel needs.

This location has a very long hallway with 2 accessible doors, however, the handicapped room that I was placed in was at the END of this very long hallway, away from the accessible doors. There is a door right next to that room, but if you go out it, there is no way to get back in unless you walk down the parking lot (it had just snowed and iced, and the plow did not get everything and I was in a walker) to one of the accessible doors, then walk back down to your room. Just beware if you are mobility limited, this location might not be for you. I have not experienced this at other locations, but next visit to Gaylord, MI and I will be looking at one of the other hotels. Such a shame as I really like the beds at Best Western.

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
On behalf of Best Western, I am sorry we did not exceed your expectations. Please note, we do have several different accessible rooms located throughout our hotel, most of which are located near doors that contain both an entrance and exit, and we also have an accessible room at the front of the hotel which has a roll-in shower for guests who may need that in addition to being close to entrance locations. If you would like to stay with us again, we encourage you to please contact our front desk directly for your booking and let us know of your needs; our staff will be happy to find a room suitable for your specific needs.

First time in a suit with kitchen and 2 rooms. The staff was the best. I went to high school with the manager and she let the staff off and her family worked. Best advice you don't need to bring much cook ware they had plates glasses etc already there with dish rags and soap!

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Hi Andrew. It was so nice to have you and your loved ones stay with us at Best Western for the Thanksgiving holiday! My family and I were very happy to be able to work that day so that my staff could have the day off, and we were incredibly blessed by your kindness of sharing a turkey dinner with us. We wish you safe travels in all your journeys, and hope to see you again soon.

I have stayed in other hotels in this area when traveling there (my hometown is near Gaylord) to visit friends and relatives. This is the first time I stayed at the Best Western. Because of the pleasant experience with the staff, comfort of the entire place and especially the room. I will no doubt be staying at Best Westerns after this experience. Thank you for such a pleasant stay.

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you for your kind review. We are so very pleased that you had such an enjoyable stay, and we look forward to welcoming you back again next time you are in our area.

This hotel may look like any standard hotel from the outside, but it is definitely more than that! Beautiful lobby, recently renovated rooms, amazing breakfast and great staff. Highly recommend staying here if you are in the area!

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your review! We are so pleased you enjoyed your stay with us, and we would love to have you back again next time you are in the area!

At 4:30 AM, a 70 lb. headboard fell off of the wall and nearly injured my toddlers. Upon further inspection, the headboard was only screwed into DRYWALL using three short screws - no anchors, and not into studs... DRYWALL. What made me even more angry is that there were NINE total holes adjacent to the others, meaning it had been put up this way TWO OTHER TIMES. It's ridiculous that they couldn't bother to put a BOARD into actual studs to secure this properly. Someone is going to get seriously hurt. Thankfully my kids were only scared and confused, but due to the weight of the thing, they could have had major injuries if this had fallen on a hand, finger, head, etc. Staff and amenities were fine, but this safety issue should never have REOCCURRED, and by looking at the stripped out screw holes in the drywall it had already happened twice before. FIX IT CORRECTLY!

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you for bringing this to our attention, and I apologize for what you experienced. We will be looking into a better fix. I am glad your little ones are okay and that everything else about the stay went well.

Very reasonable rates. Comfortable beds and pillows. We stayed in a room that had a couch and a chair for seating options. Hot breakfast was available with many choices in a clean dining room. Easy check in and checkout. Friendly service. Would stay at this location again.

Athena Sherbert, General Manager at Best Western Gaylord, responded to this review
Thank you for your review! We are so pleased you had such a great stay, and we welcome you back whenever you are in the area again!

We selected this hotel for a quick overnight from our home in metro Detroit based on its TripAdvisor rating and a stay I had there years ago. Well, the years may have not been particularly kind to the place. Perhaps my impression started when we showed up at noon, admittedly earlier than check-in time, and the front desk staffer snapped "I can NOT check you in early, we're short staffed," before I could even say hello. Well alrighty then. So we went to the wedding and reception and checked in that night, no problem. I asked for a top floor room, didn't get one. The room was adequate, very clean, the furniture a bit worn, the bed firm enough, the fridge cold, the shower a bit tricky to operate. The pool was small but clean, the hot tub glorious after a long day of driving and celebrating. Smokers two feet outside the door was a bit obnoxious. If I stay in Gaylord again I might look for a newer property, or maybe one of the golf resorts.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for your review. We appreciate the feedback and are sorry that we did not exceed your expectations. Our property was renovated less than five years ago, and while we try our best to accommodate specific floor requests, we cannot guarantee them due to what is available at the time of check-in. We are pleased, though, that you found the room clean and enjoyed our amenities of the pool and hot tub.

Lucky to get the last room due to a cancellation. Staff at check in very friendly. Room and entire hotel exceptionally clean. Rooms with micro wave, refrigerator, coffeemaker, nice breakfast bar, comfortable beds, laundered bed spread. We did not use the pool or hot tub. Great place to stay and reasonable price. Only draw back, on a busy intersection. We have stayed at many hotels and this Best Western compared to some of the best rated.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for your kind review. We are so pleased that you found your stay enjoyable and that we were able to offer you a room. When you stay with us again, our staff will be happy to show you the back road exit which comes out at a stoplight to make it easier to navigate the traffic.

our room was spotless! the fitness center is nice, very well organized for a small space. hot breakfast with the staff attempting to keep up and refill items that were empty (i only wish the other guests were as nice as the staff - they seem to have forgotten what social distancing is already). we didn't get to utilize the pool or hot tub but looked in and the area was super clean as well. one of the quietest hotels i've slept in

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for your review! We are glad that you had such a restful night of sleep and that you enjoyed your stay with us. We look forward to seeing you again in the future!

I was pleasantly surprised. The place I normally stay increased doubled the rate for the summer so I chose to stay at the Best Western. I was pleasantly surprised by the interior and lobby decor. It was quite nice though a little dark. The hotel in general including the room was clean. My room smelled very nice. The gym was just right. Had a good variety of quality equipment. I didn't use the pool or hot tub but the area looked nice. Water pressure in shower was great.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for your review. We are happy that you chose to stay with us and are so pleased that you enjoyed your stay! We look forward to seeing you again in the future.

The room was very clean. The staff was very helpful. The pool and hot tub were great. I love that the room has a Kerrigan in it. The decor is beautiful throughout hotel. I definitely recommend this hotel.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
We are happy that you found all aspects of your stay pleasing! We appreciate your review and welcome you back to stay with us again.

We stopped for the night on our way to Mackinaw Island. It was perfect in that all our expectations were met and the pool area was open and limited due to Covid. Breakfast was still offered and choices were adequate.

The hotel is very nice and clean, front desk clerk and breakfast person were both so nice and attentive! Great options for breakfast as well! The outside of the hotel looks a little older but the inside must have been updated recently!we really enjoyed our stay and already made reservations for our next visit to Michigan!

The hotel was nice, upon entering the pool area all you could smell was bleach, this is the time of covid so we assumed this had been used to disinfect the floors. Upon entering the hot tub (which the jets didn't even work on) my swimwear was a purple/burgundy in color upon entering the hot tub when I exited after about 12-15 minutes (as my skin was burning) the swimwear was now rust colored. When I advised the front desk she stated I would have to speak with the manager. The next morning when I brought this issue to the manager the next morning she was extremely rude and stated “there is nothing I am prepared to do for this situation as our levels are set to the health and safety guidelines and checked daily by the local health department!” As if the local health department had nothing better to do then go around to the hotels and check the chemical levels of the pool and hot tubs daily. It has been a month since I filled a complaint and still have had no contact what so ever.

The Best Western Gaylord looks like a newer hotel. Everything was clean, fresh, and seemed new. I didn't use the pool area, but it looked very inviting as well. The breakfast area was big enough for quite a few quests. The beds were very comfortable and the rooms were very quiet.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-732-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Stayed here for my grand daughters birthday weekend to shop Gaylord. Easy access to shopping and restaurants, pool and hot tub were nice, rooms clean and spacious. Price was good value. Easy access to I-75 also.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-732-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Pretty sad, we are in the middle of a pandemic, local restaurants have just opened their doors again on February 1st but, these people just don't get it ! It doesn't matter what your personal opinions are about Covid-19, you should keep those opinions at home when you come to work. People like this are the reason we all can't get out of this mess we are in. I believe their poor decisions have set a bad example for their guests as well because there were virtually no guests wearing masks during our stay. We came out of our room to leave and a house keeper down the hall started coughing and then walked into a guest room to clean it without a mask on. It's insane that I am even writing a review like this but, I feel others should at least know. Rooms are large and clean but, I wouldn't recommend this hotel. I heard another couple laughing about being told that they all have medical issues and can't wear masks. That would be pretty hard for anybody to believe. What amazes me most is that this isn't a mom and pop hotel, this is a National chain and their own company standards posted on their website clearly states that ALL employees will wear personal protective equipment as well as guests, not to mention that it is a statewide mandate !

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do apologize for the issues you encountered during yours stay and these issues have addressed. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-732-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

My wife and 2 small children arrived on Monday 12/28/20 with a 2-night stay booked. Upon arrival, there is a sign posted on the entry door stating that all employees and guests are required to wear masks. The 2 woman at the front desk while checking in were without masks. Once given our room, we went to the second floor and saw the cleaning woman in the room across from ours without a mask. Within minutes of that, a maintenance employee was walking the halls without a mask. Now I fully understand that some individuals have medical conditions preventing them from wearing a mask. I respect that. However, the 13 different employees I saw must ALL have medical conditions because not once did I see an employee wearing a mask. This includes employees that looked to be in their mid 20's through maybe mid 40's. When I asked the front desk, I was given the explanation that “most of the employees have doctors notes and can't wear masks”. Seems odd. Not to mention the countless, and I mean dozens upon dozens of guests without masks as well, none of which I witnessed being addressed for their lack of compliance. On our second night, Tuesday 12/29/20 at around midnight, the fire alarm went off. We rushed our sleeping kids into our car and waited and after 10 minutes the said we could go back in. No fire department showed up. Only the maintenance man (unmasked of course). The explanation we received was “we aren't sure why the alarm went off but we don't smell smoke so you can come back in.” I'm sorry but a fire alarm doesn't just go off for no reason. And after what we witnessed in the first 36 hours we realized the entire staff and operation of this place is completely incompetent. Packed up our room and drove 3 hours south in a snow storm and felt safer than being in the care of the “Best Western”. I would not recommend this place to anyone. Ever.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do apologize for the issues you encountered during yours stay and these issues have addressed. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-732-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Really nice stay. Room was clean and comfortable. We loved the extra sink, counter, fridge/freezer, Keurig and microwave along with the extra living area space to kick back and relax after breakfast. Front desk staff was friendly and the breakfast staff went above and beyond to provide what they could during COVID19. I would stay again.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 989-732-2200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We had to make an overnight trip to this area and selected the Best Western based on assurances here on TripAdvisor that they are taking all necessary COVID precautions. We felt safe staying here and commend them for actively taking appropriate safety measures. We've had mixed experiences lately with Best Westerns and have stayed at some in poor condition, but this motel is very clean and obviously well maintained by a conscientious staff. We appreciated the Keurig coffee maker and in-room refrigerator and microwave.

Nice hotel. Clean room comfy beds. Large tub for two. Employees very friendly. Highly recommend. Nicely updated lobby. Personnelly didn't care for the miss matched furniture, guess that's the new thing.

Stayed overnight on 9/26/20 while traveling. This is an older hotel that has been recently renovated. Room 131 is an accessible room and therefore quite spacious. Everything in the room is new, fresh and clean, from the flooring to walls, fixtures and furnishings. A great choice and mid-price for Gaylord. I appreciated the Keurig coffee maker in the room which is far superior to the older, filter-pack style. Mini frig in room. The breakfast was very limited, I believe due to the Covid-19 pandemic. Had a good sandwich for dinner at the Alpine Tavern nearby.

Very nice rooms, love the big TV, friendly people, nice location, close to shopping and plenty of places to eat. Highly recommend Lucky's for a great steak! Hotel workers eager to help with anything you need .

Had the pleasure of staying at this property being offered what I thought was super customer service. Front desk( Shawnee ) did a great job of checking me in. Next day I decided I would rather have a King room that has a little more space than the double Queen. Well, Front desk manager ( Marty ) said "No Problem" I was in that room after work that day! Next morning I needed a couple more Keurig coffee packets ( I like coffee in my room). Nick at the Front desk said "No Problem" ! I also like the fact that there is a pretty good Mexican restaurant right next door. You also can walk to Wal-Mart or Lowes from here if you wish. Thanks Best Western!

The room was clean. The breakfast was plain bread nothing to put on it, yogurt, and wrapped muffuns. Low on blankets and sheets for the couchbed. Was there there are none. Also no extra pillow for the 3rd person on our room.

It's 11:30 at night. There is some person sitting and smoking outside my room, and the smoke is now in my room through the A/C. The noise from the street from motorcycles and trucks is incessant. There is a loud group across the hall—slamming their door every few minutes. There are people walking around the parking lot like zombies. The hotel property is in disrepair. There is a box of random crap outside my door. The town is a dump. Frankly, I wouldn't stay anywhere in Gaylord. Find something else. This is hell. Anyone who gave this place a positive review either has exceptionally low standards or was paid to do so.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
I apologize for the issues you encountered during your stay and the we were unable to exceed your expectations.

Excellent hotel, located in an area full of cafes, restaurants and shops. The facilities are new and clean. I recommend it to everyone. It is a good option for those who want to stay among the surrounding tourist cities.

Room was is in immaculate condition. Beds were so comfortable we slept like a baby. AC worked wonderful and with temperatures in the 90's, and all of the rooms running AC we we happily surprised. Water pressure in the shower was great!! There was always hot water. Ice machines kept up with the holiday demands. The rooms are well insulated too, we didn't hear any outside or inside noise to disturb our sleep.

Amy Ostwald, General Manager at Best Western Gaylord, responded to this review
Thank you so much for you feedback we greatly appreciate all our guests input.

Newly remodeled very nice, clean, no breakfast because of covid 19. did offer coffee in main check in area. hotel very close to all types of restuarants and shopping. also very close to downtown gaylord

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your feed back we really appreciate all our guests input. Hope to see you again here at the Best Western Gaylord.

The front desk lady Carrie was very rude and disrespectful to us. She couldnt be bothered to get off the chair and her phone to talk to us. she claims shes a "superviser" We will not be returning as long as she works there.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I am so sorry for the issues you encountered with the staff. I will address these issues. Please feel free to call or email us to discuss these issues further.

We had the best weekend ever. The lady that checked us in was truly amazing I believe her name was Melissa, but not really sure. She was just awesome. The whole stay was really great. Couldn't ask for anything better. The rooms were excellent. Everything was excellent.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your feedback.

The room was very clean, the check in was smooth. The lady at the front desk was very friendly and made us feel at home. The pool was small but it was clean and the hot tub was great. We've stayed at two other motels in Gaylord on other trips, this one was the best value. We will stay here all of the time from now on.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
We are so glad you enjoyed your stay with us. Look forward to seeing you on your next trip.

My husband and I stayed at this property Jan 17-19, 2020 for a weekend of snowmobiling. The hotel was TOTALLY UNPREPARED FOR SNOWMOBILES AND TRAILERS! They had us park 1/8 to 1/4 mile away! Unacceptable parking our vehicle, trailer & snowmobiles in an offsite location. I emailed the manager and they will not credit my c.c.! NEVER AGAIN!

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I am sorry for the issues you encountered during your stay with us.

Snowmobiling is what they do in Gaylord, MI in winter. My husband and I and 2 other couples made reservations at Best Western on MLK weekend to do just that. Apparently so did 96 other people. The hotel was unprepared for snowmobilers and there sleds that arrive on trailors. We were asked to park ours at Lowes or Walmart without tranportation back to the hotel. Parking our equipment in an unsecured off site location is not an acceptable solution.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I apologize for the issues you encountered during your stay with us. These issues at being addresses for the future.

Stayed 4 nights to do x country skiing in area during week days. Very clean and breakfast is good. A little noisy if snow mobiles show up. Staff very courteous and helpful. Over all a pleasant experience. Hot tub helped after skiing. Hotel close to lots of restaurants.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Glad you enjoyed your stay with us. Hope to see you again.

Wow...way to alienate current and potential guests. Also, spell check is your friend; talk about looking unprofessional. I'm guessing an assistant manager on a power trip. This is going viral on snowmobile sites.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I am truly sorry for the issues you encountered during your stay with us. I am addressing these issue for the future. If you would like to contact myself personal to discuss this further please feel free to do so.

Stayed here on a weekend get a way, Overall not to bad but was not overly impressed, At check in was told "to bad you reserved on-line, you should have called the hotel directly , i would have given you a better rate" Not something the desk manager should tell a guest.. Ice make on the 1st floor is out of order and appears to have been for sometime, Was a pretty long distance up the stairs to find ice. Breakfast was just ok,, Scrambled eggs were cold both mornings, overall breakfast was better than most "choice hotels" we normally stay there. Hot tub and pool are nice as well as the fitness room. Our room was clean and comfortable no complaints there. The coffee in room and at breakfast totally sucks,, but I am a coffee snob.. Will likely stay here again if in Gaylord (mostly we like to stay at places with a hot tub and options are limited in Gaylord)

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I apologize for the issues you encountered during your stay with us. I will be sure to address these issues with my staff right away.

One night in this motel. The rooms are updated and very well maintained. Staff is extremely friendly and courteous. The breakfast included hot items as well as the basic standard items. Personally enjoyed the scrambled eggs and sausage. Did not use either the pool or fitness room, but both appeared to be clean and well maintained. Location is in a busy part or the town traffic wise but no big accessiblity problems.. One last observation. This was the most quiet motel I have ever been in. Great value for the price.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback. We greatly appreciate all our guests feedback. Glad you enjoyed your stay with us here at the Best Western Gaylord. Hope to see you again soon.

Rooms are roomy, clean, and comfortable. Atmosphere is nice and although it is an older hotel, it has been decently remodeled. Front desk staff were friendly also. Breakfast was good with your typical choices but also egg patties and sausage. Location is very near the highway so it is just a short hop.

We chose this hotel because of its amenities. Namely we're looking for a hotel with a pool and spa. This was perfect and reasonably priced. The clerk even brought me an extra blanket when I asked. Room was clean and hotel is in close proximity to everything we were looking for. Pool isn't too cold and hot tub isn't too hot, it's perfect. We will absolutely be staying here again if we can!!

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback. We are truly glad you enjoyed your stay with us at the Best Western Gaylord.

Hotel was clean with great hot breakfast, kept filled. Pool and spa nice. Room 121 was lovely with great bed, but the room above us made so much room simply walking across the floor that it kept us awake, and then woke us up at 6am. Sounded like they were coming through floor. Room service did not show up though we were gone for 6 hours in middle of day. needed towels, soap, hated our trash left in room. Seems like if you stay multiple nights at a hotel that they are only concerned with new arrivals and leave a simple tidying up of current guests to the last. Or not at all. Disappointed.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I do apologize for any inconvenience that this caused you during your stay with us at the Best Western Gaylord. Wish this was brought to our attention while you were still here, that way we could have tried to rectify this at the time.

Was really impressed with the room and the whole facility. Very clean and everything looked nice. Signed up for the rewards are received third night free. Also breakfast was pretty good. They have hot and cold food options. I would definitely stay here again. Front desk gurl was very nice and helpful.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback. We are truly glad you enjoyed your stay with us at the Best Western Gaylord.

Overall it was a nice stay at the BW in Gaylord. Nice big room with a king size bed, couch and jacuzzi tub. Rooms also have fridge, microwave, hair dryer and in room coffee. Breakfast was good but I was surprised there was no fresh fruit available. On the down side, we were on the first floor and the people above us had a very squeaky floor. Squeaked like an old farmhouse house, very odd for hotel construction. The toilet in our room needed to ve repaired as well. The flush handle kept getting stuck, in fact, the toilet was running when we first walked in the room. Hotel staff was very friendly and helpful. The lady serving breakfast was great, she kept asking everyone if they needed anything, she was very attentive.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback. We are truly glad you enjoyed your stay with us at the Best Western Gaylord. I do apologize that we ran out of fruit during your stay with us. We will also look into the issues that you encountered during your stay with us.

This hotel was clean and had warm coffee in the lobby when I arrived. The room was very clean and bed was firm and comfortable/ Location was easy to find in and off the highway. The location of the hotel was only 9 miles from the wedding venue. Staff was very polite and willing to help with anything that I needed. The hotel and updated training room along with a clean hot tub and swimming pool.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback. We are truly glad you enjoyed your stay with us at the Best Western Gaylord.

Checked in at midnite, was greeted with a warm smile , chech in was quick and efficient, our room was super clean, spacious and newly appointed with granite countertops. Lots of space fir makeup bags and shaving gear.

First time at the hotel, stayed two nights for a wedding. Can't say enough good things about this hotel. The free breakfast was delicious, the location was great, and the staff very friendly and helpful!

We were on a golf trip and stayed here strictly due to the low price. The hotel had been remodeled and was ok for the price we paid. If you want a cheap hotel with very few thrills this is your choice.

The room was beautiful and the lady checking us in was super friendly but I was charged for something I shouldn't have and it ruined my whole trip as we had to cut it short due to being short on money from the charging it. The breakfast food was good but half of it was cold and I waited 20 minutes for it to be re stocked and it never was. Half the stuff was all gone.

It was a nice hotel for families. Reasonably priced, clean and friendly staff. The breakfast nook can get very crowded, but the food was alright (it was warm). The pool and hot tub were great, but the "no kids" policy is not enforced for the hot tub. The bed was comfortable and the room clean. I would stay again in the future.

The indoor pool was unheated and was so freezing cold that we couldn't swim in it, so we just used the hot tub. We chose this location specifically for the pool, and was disappointed when we couldn't use it. The decor was so beige blah and could use some serious upgrading, along with new mattresses. The complimentary breakfast was also pretty blah (greasy bacon, tasteless eggs, etc.) I left my new large tumbler in the fridge when we left on Sunday, and Housekeeping located it & returned it to me when we stopped in on the way home on the following Wednesday. That was a little thing, but much appreciated.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I am very sorry for the issues you encountered during your stay with us here at the Best Western Gaylord

I rarely stay at BW but was super pleased at our experience here. The best features: large updated room, great shower, two sinks, refrigerator, new linens, situated between Starbucks, Jeep dealership and Walmart

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback we at the Best Western of Gaylord greatly appreciate all of our customers input.

I visited the Best Western in Gaylord while we were visiting northern Michigan. The check-in process was simple and the reception staff were friendly. The hotel was clean, but the hallways were kind of dark feeling. It is not that there were lights out, but the decor is darker and the lights are not very bright. The room was nice and clean. The house keeping staff does a very good job. The hotel has a nice pool and hot tub. There is also a nice fitness room. The breakfast was a little disappointing. The breakfast room needed maintenance. The table we sat at was wobbly. It seemed like it merely needed to have a few bolts tightened and it would have been stable. The food was OK. I went to get a pint carton of milk out of the refrigerator and it was frozen solid. Some of the supplies like napkins and utensils had run out and there was no staff in the breakfast room for about 10 minutes to refill them. The breakfast experience was disappointing. In summary the room was nice and very clean. The amenities were nice. The breakfast was not great.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
I am very sorry for the breakfast experience you encounter during your stay here at the Best Western Gaylord. We are short staffed and trying our best. Please allow us another chance to exceed your expectations of us.

We stayed at the Gaylord Best Western overnight on a business trip. My wife was with me and we got a King with an in-room whirlpool bath. The room was nice and the tub was very relaxing but that is where the good ended. The room was terribly hot and we had a hard time getting the air-conditioning to cool it down. There was a burning smell like a vaccum cleaner belt the whole night and it was coming from the air conditioner. I tried 4 times to call the desk about getting a wake-up call and after 30 rings each time over an hour I finally got an answer but I was so irritated by then that I forgot to mention the smell. The refrigerator obviously had not been cleaned because we found half a carton of Newport Menthols in there. Too bad nobody smokes in our family (just kidding). Bfast was pretty bad. The mini omelettes were still frozen on one side and the coffee machine produced some of the most vile brew that I have ever tasted. The sausage was luke warm but the OJ was good. After re-reading what I just wrote, I'm not sure why I gave this place a "3" rating but I guess it's because at least the staff was very friendly.

We had a fabulous stay at the Best Western. The location is perfect - easy walking distance to lots of eating places and a gas station right next door. Easy drive out the back gate to Walmart/Lowe's etc 2 mins away. The room was cool, spacious and comfortable with a MASSIVE bed that was so comfortable as were the pillows :) The decor is a bit dated, the room coffee was dreadful, and the toilet was a bit wobbly but those were the only downsides. The cleaner did a FABULOUS job - quick, thorough and efficient :) The free breakfast is ample with a number of different choices to suit all tastes. And the machine coffee was much nicer. Great accomodation for reasonable price. Thank you :)

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you for your feedback we at the Best Western of Gaylord greatly appreciate all of our customers input.

We were delighted with our stay in Gaylord. The room was very clean, the beds were comfortable, and the extra sink outside of the bathroom was very convenient. We also loved the "clean" TV remote. We would definitely stay here again.

This hotel has a excellent breakfast. It is clean, quiet and the rooms and beds are very comfortable.It is very close to I-75 and has ample parking. There are lots of restaurants close by as well as places of interest. I always enjoy staying here!

My daughter and I were in a short trip to see a relative. Th two Best Western's we stayed at were wonderful well worth the price. Our rooms were very clean, beds and pillows were comfortable. The people were e trembly please take and helpful. The second Best Western on the trip seemed very booked, with lots of kids, yet I did not hear a thing in our room. All the staff were pleasant and helpful. They seemed to enjoy their jobs.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your feedback, we at the Best Western of Gaylord appreciate all our guests input.

We stayed here for four nights while attending a rally about 20 miles away. We found this hotel right off the Interstate and close to all kinds of restaurants and shopping. The check-in clerk even let us in our room a little early, as we were hot and tired after a long ride. The hotel was clean and the breakfast was adequate. The beverage machine in the hall was out of service for our whole stay. Our room's bathroom door was warped and extremely hard to close. It was even harder to open. At one time I thought that I was going to have to call the fire department to get my Sweetie out of the bathroom. We mentioned our door problem to the front desk clerk the next morning. Nothing was done. We mentioned the problem to the maid. Nothing was done. Finally after three days, I cornered a housekeeping supervisor and she was able to get a young maintenance man to take a sander to the door so we could open and close it. This gentleman said that he would talk to the manager about making an adjustment to our bill for all of our troubles. All I noticed was a $4 a day discount. We are not real happy about our stay here.

Cruiser12811118297, Manager at Best Western Gaylord, responded to this review
Thank you for your feedback we at the Best Western of Gaylord greatly appreciate all of our customers input. I am truly sorry for the issues you encountered during you stay with us.

Check in was very slow. Our room was huge, a bedroom with a king bed and one with 2 queens. The kids were happy with the tv channels. The internet was SLOW. We ordered pizza and we could all sit at the dining room table together. No issue with noise and we were right next to the elevator. The pool was freezing. Breakfast was a disaster. The breakfast room was too small and nothing was being replenished. The silverware was gone, no biscuits for the sausage gravy, no eggs, no milk, no coffee. We saw an ad that showed a pancake machine...no pancake machine. We were very disappointed.

Hotel room was very clean, I used the pool and everything was very nice in the pool area, especially liked the shower facilities in the pool area. The exercise area was very well equipped, and very clean.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your feedback, we the staff here at Best Western of Gaylord greatly appreciate it. Hope to see you again.

This property seems to be newly renovated. The rooms are very comfortable except that the A/C was set on 61 when we got to our room, so aside from wasting energy, that not a bad problem. The breakfast was wonderful, they even had corned beef hash that was very delicious.

Great value and a very clean hotel! Staff was very friendly and took very good care of our large group (baseball team). Pool was pretty clean. Everything about this stay was top rate. I would recommend to all.

All staff members were friendly and helpful. The room was comfortable and well appointed. The only issue we found is that there are no vent fans in the bathroom. The breakfast provided is acceptable and there was plenty of food for the people present. Overall we had a great experience and recommend this hotel.

This Best Western was extremely clean. Comfortable and good size room. The room was modern and up to date. Will make this hotel a regular stop. Breakfast was good. Extremely pleased with this Hotel in general

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much for your feedback. Hope to see you again at the Best Western in Gaylord.

I was VERY impressed by the Best Western in Gaylird Michigan. The room was very nice and clean. The bathroom was large and modern. The bed was very comfortable. The breakfast buffet was one of the best I have ever had in a hotel. Try the breakfast hash - it was made fresh and was delicious. I will definitely stay in this hotel again when I am in the area.

Have stayed here 3 times, no problems n any of them. The Staff from check in to check out were professional and a pleasure to work with. They were going thru some renovations the first time I was here and now it looks much better in the lobby area. I have always had a clean room and a comfortable be.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much. We are so happy that you enjoyed your stay. Hope to see you again

The hotel was clean and the room was nice. The beds were a little hard for me but my husband was fine. Breakfast had a variety of items to choose from and all were of good quality. I would stay at this location again.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
On behalf of the staff here at Best Western Gaylord, we are glad you enjoyed your stay. Thank you so much for the feedback. Hope to see you again soon.

Newly renovated. Clean. The pool and hot tub were perfect after a 12 hour drive. The bed and pillows were so comfortable! The coolest feature of the room? A secondary sink outside the bathroom! Genius. It's also directly across the street from Starbucks, Bigby, and Panera Bread.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so very much for your feed back. We greatly appreciate your service. Hope to see you again at Best Western Gaylord. Susan

I love this hotel. Highly recommend guys! The rooms are really amazing!! Please come here with your friends and family. This is an outstanding hotel. Tell all your friends and family!! I would come back every time!!

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you so much for you feedback we greatly appropriate it. Hope to see you again.

Very clean rooms and surprisingly quiet for how close to the highway you are. Hot breakfast was very could, but was the same menu items for all 3 days of our stay. We have stayed at 6 different hotels in Gaylord, Michigan in the past and so far this one was the best for the money.

Great stay ,had Dental surgery and stayed here solely for that.nice stay overall Good experience Good food. Nice pool area.nice breakfast. Just one thing the shower head sucks bad.didn't work like supposed too. everything else worked.

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Sorry about the shower head. We will look into this matter.

The cost was only 94.99 after all taxes and fees for a night in Gaylord, MI. They were the nicest looking hotel in the area and we were trapped due to the storm. The staff that night was very minimal because the highway was shut down and the gentleman working the front desk was an absolute beast at his job. He was shoveling the driveway, making sure the power would turn back on and helping people at the front desk store. I cannot stress enough how much of a hard worker he was. I really hope he gets a raise or a bonus for his spectacular job that night. It was an absolute blizzard with whiteout conditions and winds over 60 mph. It did not phase him the slightest. This is by far the best Best Western I've stayed at and I've stayed at a few across Michigan.

Good Morning! My daughter and I stayed at your hotel Friday night. I will start by saying it has been beautifully remodeled. Upon check in, both of your front desk employees were wonderfully welcoming. After getting to our room, we found a razor blade sticking straight out of the carpet which we turned in at the front desk and told the room we were in had been a storage location during the remodel and must have been missed.. Friday night was quite noisy with work out center directly next door. THe treadmill being used was terribly squeky and heard way over the volume of our tv. Saturday morning was the biggest issue. We were wakened at 5:45 am with the commotion of people moving about in the Breakfast room across the hall. There was no way you could go back to sleep as the room was completely full of people by 6am. The door on the room had no seal you could see right through which made the noise even louder. This room should clearly not be used as a guest room. When mentioning this at check out all we got from both employees was a giggle. Clearly this has been a problem with other guests. Very unhappy to be put in this situation! If you stay here do not let them put you in room 102!

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
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We stayed here before when it was Holiday Inn Express couple of years ago . Now its Best Western . we check in at night front desk was very help full for quick check in and guide what's going on in town. our Room was newly renovated with 14"-15" thick pillow top bed set. my wife and kids like huge 50-55" screen LED TV to watch movie. Bathroom was very clean with new tub and surround , wall paper, light fixture . my wife like new portable hair dryer to dry her hair in morning . i am very happy with internet speed for quick email check . my son enjoy big pool and we enjoy hot spa which was very clean. Breakfast room has new furniture we enjoy variety of hot breakfast items and fresh coffee. We definitely recommend this hotel to our family and friends .

But wouldn't book through hotels.com again because my check in took about 30 minutes with my toddler and husband waiting in the running car outside. They couldn't figure out that my booking was already paid through hotels.com, which I thought was a pretty common booking practise by customers these days. Anyway, I still have 5 stars as the hotel is only newly known as Best Western, and was recently all redone inside because of that. It was very nice, and couldn't ask for a cleaner “value” motel! Rooms were nicer than expected with microwave, fridge, keurig. Breakfast was served til 10am which is later than usual which is nice and I thought the breakfast selection was better than many hotels I have stayed at - big, fresh muffins, Chobani yogurts, Nescafé coffee machine, etc. Also, pool is open until 11pm; most hotel pools close at 9pm and we never end up getting there in time. I spoke to another receptionist the next morning to clear up the booking dilemma and she said everything was fine and sorted out so at least I didn't have another headache on my hands when we tried to leave! Will stay again and maybe plan an overnighter trip getaway now that we know there is an affordable, clean hotel to stay at!

It's now Best Western, transition was smooth. Great value , very close to the trail, hot breakfast, clean rooms , pool and jacuzzi was clean, and friendly. Hot water took awhile to get to us but was good. Will stay again!!

I'm pretty picky when it comes to hotels and do not choose Best Western's in general because they tend to be “value” hotels. This hotel is nice and clean. Updated lobby. We stayed in a whirlpool suite and the tub was nice and big. Mini fridge and microwave were a plus. Breakfast was not great but as expected. Would stay there again over the Holiday Inn Express (which I've stayed at before).

Cruiser12811118297, General Manager at Best Western Gaylord, responded to this review
Thank you very much for your feedback. I am happy to hear we exceeded your expectations and look forward to seeing you in the future.