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Best Western Hotel White Mountain Inn, Franconia

3.5/5  - basé sur 674 notations.
87 Wallace Hill Road, 03580, Franconia, United States - Ver el mapa

Escoja este hotel que admite mascotas de Franconia situado junto a una gran variedad de actividades al aire libre y el colegio universitario Granite State. Se admiten mascotas en habitaciones aptas. Póngase en contacto con el hotel para obtener más información. El Best Western White Mountain Inn es el sueño de los entusiastas de las actividades al aire libre Ubicado en Franconia, este hotel de Nuevo Hampshire ofrece con orgullo lo mejor en servicio de atención al cliente e instalaciones a un precio muy asequible. Los huéspedes que se alojen en este hotel de Franconia estarán situados a poca distancia de la estación de esquí de Cannon Mountain, la estación de Loon Mountain y la de Wildcat Mountain. Otras actividades al aire libre que se pueden practicar en las inmediaciones incluyen senderismo, ciclismo y golf. Entre las atracciones más populares de Franconia se incluyen la carretera a la cima del Monte Washington, el ferrocarril Washington Cog y la aldea de Santa Claus. Este hotel de Franconia, Nuevo Hampshire, ofrece unas amplias habitaciones equipadas de forma muy completa con acceso a Internet de alta velocidad y televisión por cable vía satélite. Este hotel exclusivamente para no fumadores ofrece un desayuno caliente completo gratuito todas las mañanas. Entre los servicios e instalaciones adicionales de este hotel de Nuevo Hampshire se incluyen una piscina cubierta y un centro deportivo. Los viajeros ejecutivos apreciarán especialmente nuestro centro de negocios con un completo equipamiento. Se admiten mascotas con restricciones. Si desea disfrutar de un servicio de atención al cliente de primera clase y de una estratégica ubicación en Franconia, Nuevo Hampshire, haga su reserva hoy mismo en el Best Western® White Mountain Inn. La tarjeta de crédito utilizada para abonar las reservas debe pertenecer al mismo huésped que se aloje en la habitación. En caso contrario será necesario proporcionar una autorización para uso de la tarjeta de crédito antes de la llegada de los huéspedes. Póngase en contacto con el hotel para recibir el formulario de autorización.

Best Western

Hotel White Mountain Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina cubierta
    Piscina cubierta
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Basado en la opinión de 676 huéspedes
NOTA EMITIDA
Excelente
171
Muy bueno
247
Normal
132
Malo
68
Pésimo
58
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
52
De negocios De negocios
27
En familia En familia
293
En pareja En pareja
251
En solitario En solitario
20
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"An ok place to stay to visit the area"

3
20/09/2018

There isn't much around the Mount Washington area. We arrived very late after a long drive, and had an early morning departure to catch the cog railway up Mount Washington. The room was clean, the two beds were comfortable, and the room A/C worked well. It's nice to have breakfast included, but the A/C in the breakfast area wasn't up to the task, and it was so oppressively hot that we couldn't enjoy our free breakfast. That said, the food was ok and if we weren't so tired and if we had gotten two more hours of sleep, we might have been happier. This is a typical BW, and provides just what was expected.

"Worst hotel, mgmt rude, rooms smell like mildew "

1
18/09/2018

I was traveling with my family, I reserved two rooms. Upon check in we checked both rooms that were next to each other. My mother's room was good so we then checked on my room. I walked in, and the smell of smoke immediately overwhelmed me. I went to the young girl at the front desk to complain. She said all rooms are smoke free so I must be mistaken. I then told her to come with me, and as we entered the room I let her know, the window was open to air out the room. When I told her I didn't want this room, and since I'm an Elite member, maybe I should get an upgrade. She looked at her computer and said, we only have a room with two queen beds. I told her I had a king and I would prefer that, she commented and said that's all we have now. I looked at the parking lot and there were about 15 cars only and it was late! I took the room, and it had a slight smell, but I was only going to be there for 2 days. What really infuriated me was I had a package sent to the hotel, I'd called ahead to make sure this was ok, they said absolutely, when I got back to the room and looked at the package I noticed the security tape was cut, and the package was opened. I called Best Western to complain, I later learned the the GM, Mr. Patel had lied, and said I was upgraded with a mountain view and everything was fine. I told customer service that I never got a room upgrade, and absolutely not with a mountain view. The GM never reached out to me by either calling me, knocking on my door, leaving a message under my door, etc.! The GM said he was waiting for me to come talk to him... It's not my obligation as a paying customer to hunt this manager down and argue with him. I'm on vacation and looking for something stress free! There are many other hotels around that you should stay at. This location is dirty, mgmt (family run) are liars, and considering what you pay for a room, I would pass this property up! If all the Best Western hotels I stayed at, former Diamond member, now platnium, I can honestly say with any hesitation....this was the WORST hotel ever.

"great stay"

5
11/09/2018

clean, beautiful area. great staff. Big room. Homey feel.Right in the gorgeous mountains and conveniently right off the highway Would love to go back to this area to visit and explore and stay here again. Great views. Neat atmosphere. family friendly.

"SO SO , AWFUL BEDS"

3
10/09/2018

We stayed here this weekend for 2 nights. Staff at check in was super nice and helpful. The room was clean but very cramped with 2 queen beds. The ac/heater unit was noisey and hard to get a happy medium on the temp, the bed is way to close to the unit so the person sleeping closest to it is freezing while the person on the other side of the bed is hot. The bathroom was ok, toilet flushed funny and it ran for a long time after flushing. The pool area was clean however t he water was freezing, our daughter enjoyed it, us not so much. The breakfast was typical for a hotel and the food was what you would expect, however the seating area is extremely cramped and small . The hot coco machine was broke- no big deal, but the staff was trying to fix it while it was super hectic in there which only added to chaos. We were constantly having to stand up while eating to let people go by or get to their seats. The beds are awful as well as the pillows. The pillows are odd they are small and wat to soft and way to lumpy. Overall it was an ok stay it served its purpose. The town however is very limited on entertainment and dining. We had to travel 9 miles to the next town to get dinner, not the hotels fault just a heads up for future travelers. I have to say all the staff that we encountered were very friendly and very helpful with directions etc. The hotel itself was clean. Not sure if I would stay here again

"Rudest staff I have ever encountered; avoid at all costs"

1
24/08/2018

Context: we recently lost my grandmother (mom's side), and for mom's 60th birthday we planned a trip to Santa's Village as a family (my parents, my wife and I, and our 2 kids). Things have been rough for our family lately but we've looked forward to this opportunity to just enjoy some time together. My father reserved 2 rooms at the Best Western White Mountain Inn for Saturday, 8/25 (tomorrow), and all was thought to be set. I called today to confirm that we were set to bring a dog to the room for my wife and I, and was unaware I had to book a specific room way ahead of time. Our dog is an 8 lb Havanese (does not shed) who is potty trained and is in training to be a therapy dog for my wife. I was told we could bring him, but it would be an extra 100 dollars "cleaning fee" (must be an expensive vacuum!) instead of 20. I explained that in a similar situation at a different hotel, the staff was understanding and waived the additional fee, and explained my story. The staff member on the phone was entirely unsympathetic and very rude and snarky. After becoming frustrated with the attitude, I said I felt like this was BS (except I used the word), and the staff member hung up on me. I admittedly should not have used that word, but as I said, we are under circumstances that have me on edge, and this was just the final straw in terms of stuff that could go wrong. At no point did I raise my voice, use any other language, attack the staff member personally, or say anything else that could be perceived as offensive. I indicated I would not be recommending the hotel to anyone I know and that I felt the treatment I was receiving was unacceptable (referring more to the customer service than the actual issue with the pet room). Upon calling back, the staff member answered the phone, told me she would not talk to me, that she was cancelling both reservations, and hung up on me again. After this, she would not answer any additional calls. I called Best Western corporate, who called the hotel and found out that the manager had ordered her to cancel both reservations (despite the fact my parents were not involved and had nothing to do with this, and the reservations were under their name not mine), as well as add all of our names to their "Do Not Reserve" list so that we may never again stay at their property. The corporate folks apologized profusely, and indicated they could do nothing as this is an independent franchise. They read me the statement from the staff member at the hotel, who had overstated my words and approach tremendously, and ensured that my side was accurately captures as well, which I appreciated. At the end of the day, I just wanted to cancel the 2nd room, stay home with my wife and dog, and let my parents enjoy my kids for the night before heading to Santa's Village the next day. While I shouldn't have said BS, the immediate move to cancel our reservations and ban us from ever staying there again (especially my parents, who did nothing wrong) was just so incredibly uncalled for, and showed a total lack of humanity on the part of the hotel staff member and manager. If I was truly rude or made the call personal, I would be all for banning me. I can be a jerk sometimes. But at no point did I reach that point on this call. I called back to apologize and was told the manager would call me at 3 when he got in. He did not call me, and when I called to speak to him, I was told "he comes and goes as he pleases, there's no saying exactly when he'll be here". Completely unhelpful. I am trying to get this to a resolution and handle the issue professionally, but continue to encounter the opposite. Despite not staying there, based on this experience I cannot recommend this hotel to anyone. It sounds like this is not an isolated customer service approach or incident, judging by other reviews, so I feel completely justified in leaving this review. I travel extensively for business and stay at hotels of all shapes and sizes all over the country, and while I've encountered less-than-optimal customer service before, this experience has ruined the weekend for my entire family, put a cloud over my mom's birthday, and added one more negative experience to what's been a challenging couple of months for our family. A little bit of empathy and understanding in their approach could have gone a long way.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Guest, We would like to begin by saying that we are sorry for your recent loss and hardship. While we understand that circumstances in life can affect and place a burden on other events, we do not believe this is a reason to treat others disrespectfully. Our team is dedicated to upholding a high standard of customer service and we pride ourselves on delivering friendly and professional care to all our guests. However, we expect the same courtesy in return and believe respect is a two-way street. Contrary to your sentiment in the review, the attitude and tone you expressed when speaking to our staff member was unnecessary and impolite. During your conversation with our staff, you used inappropriate, disrespectful language. For this reason, we, unfortunately, had to come to the decision to not allow you or your family at our hotel. We are sorry we were not able to accommodate you. We wish you and your family all the best in your future travels and we hope you enjoyed Santa's Village.

"Location, Location, Location"

5
22/08/2018

Hotel is well-sited in Franconia, in beautiful White Mountains of New Hampshire. Rooms were clean and nicely furnished. The handicap-accessible room had a tub with a portable shower seat, not a wheelchair-accessible shower, however. Our rooms were immediately off the Lobby area, but noise was only a problem early morning with guests going to breakfast room. Desk and breakfast attendants were prompt and friendly. Minor problem with room door bolt was fixed promptly. Breakfast room was small, but very well stocked with a variety of items, including eggs and bacon, hot and cold cereals, pastries and waffles. Gluten Free items were available upon request, needed and much appreciated! A washer and dryer are downstairs, soap and dryer sheets are available at the front desk. All were very reasonably priced. A small workout room had 3 machines in good working condition. I did not use the indoor pool, but it seemed popular with families. Our stay was for two nights, wish it had been longer! So much to see and do in the area.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Julia, We couldn't possibly be any more grateful to receive your detailed review! We're thrilled to see that we were able to meet your expectations with a welcoming room, delicious breakfast, attentive service, and nice workout room. Also, we know how important it is to stay in a great location when you're in a new place, and we're happy that ours was convenient for you. From our entire team here at Best Western White Mountain Inn, we appreciate your business and hope to have you back soon for another relaxing visit.

"Adequate"

3
14/08/2018

We spent a night. Hotel correct. Too much of a queue for breakfast. Nice and comfortable bed. Old style that needs upgrading. Reasonably quite. Easy access. Ideal for a stop along the way but would not return if not necessary

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Xavier, We are pleased to read that we could offer an ideal stop for you during your journey. Our clean and quiet accommodations here in our beautiful area are perfect for an unbeatable value. We hope that our breakfast was still a great boost to your morning despite any delay! It is our goal to improve with every stay and we believe that there is so much to enjoy here with us. Please reconsider visiting with us again so that we can provide an even better experience.

"Almost too quiet"

4
08/08/2018

This hotel is very secluded and very nice. The rooms are very old it seems, my AC kept me up most nights but kept me cool. Staff was okay, breakfast was better than average, a lot of information in the lobby, spiral staircase is neat. Not very crowded at all.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for taking the time to leave some feedback on your recent stay here at the Best Western White Mountain Inn. We were delighted to hear that you enjoyed our beautiful decor and delicious breakfast during your visit. We'll be sure to notify our maintenance team of the noise you experienced from the AC, but we're happy to hear it kept your room cool. Hopefully, you will enjoy your next stay with us even more, and we look forward to seeing you soon!

"Isolated from amenities"

3
08/08/2018

Although this hotel is right off the interstate which allows easy access, there is not much around. We had to drive to Littleton to eat. The room was clean and a good size and the breakfast was typical. What we did not like was the chlorine smell throughout the hotel. They need a better filtration system.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Jill, We appreciate you taking the time to leave a review of your recent visit. It's great to know that you enjoyed our large, clean rooms and that you were able to enjoy breakfast during your stay. While we're happy to hear that our proximity to the highway was a positive of your visit, we're sorry to hear that you felt we were too far from dining options. During your next trip to the area, we look forward to providing you with an even better stay.

"Comfortable stay."

4
06/08/2018

staff worked well with our needs. Breakfast was normal with fruit and yogurt and normal breakfast fare. Summer in a winter resort. Quiet!!! Shower worked well for us. Wallace Rd Hill is a long road, don't give up..

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Larry, Thank you very much for choosing to come stay with us here at Best Western White Mountain Inn for a restful summer experience! We are delighted to know that you enjoyed our helpful staff, quiet atmosphere, and delicious breakfast options. It was a pleasure having you stay with us, and we hope to see you again in the future!

"Good stop along the way"

4
03/08/2018

The hotel is very conveniently located right off the interstate and has a really nice staff. The views aren't half bad either... the only downside is that we had to drive to Littleton to find a place to eat and a quick Walgreens/Walmart stop.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Jake, We are delighted to have been able to accommodate you here at Best Western White Mountain Inn during your recent stopover, and we thank you for taking the time to share your thoughts. We are delighted to know that you appreciated our convenient location, friendly staff, and beautiful views. Our team is always happy and eager to help you find some available dining and entertainment locations in the area, but nonetheless, we hope you enjoyed your meal in Littleton. Thank you for sharing your feedback, and we hope to be able to host you again soon!

"Very nice spot"

4
02/08/2018

This hotel is up to the Best Western Plus standards of comfort, cleanliness and staff. Room was spacious and clean. Staff were most pleasant and helpful..... one even ran out to the parking lot as we were checking out after finding a phone charger that we had left behind! We did think that the breakfast area could have used one or two less tables as it was rather crowded. The breakfast was quite good however with many choices.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for your wonderful review! We are so pleased to hear that you had a terrific stay. Our team works hard to make a positive difference in every guest's experience and we appreciate you sharing an example of that! We value your constructive note as well and we are happy that you enjoyed our breakfast offering. It would be our pleasure to welcome you back for another escape to the White Mountains!

"Peace & Quiet"

3
29/07/2018

A far cry from the rush & noise of southern New England. In turn one has to realize the activities are somewhat limited unless of course you like the mountains. It does limited one's activities when one reaches 80. But one knows that. The town of Franconia goes to bed @ 9 pm. It appears that the hotel was fairly old but has had some remodeling done to it. Rental rates were reasonable. My phone (T Mobile) was unable to reach anyone in Pennsylvania.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you very much for your constructive feedback. We are glad to hear that you appreciated the work we have done to maintain our property, as well as our reasonable rates and quiet atmosphere. Our staff is quite knowledgable about the local area, and they are ready and willing to provide suggestions and ideas of fun things to do nearby. Once again, thank you for your feedback, and we would love to be able to host you again in the future and show you an even better experience.

"Beautiful!"

4
26/07/2018

This is a beautiful hotel, boththe hotel and the location. The rooms are VERY clean. It's fairly close to Mount Washington. If you go to exit 42, there are a lot of restaurants. The continental breakfast had something for everyone. bacon and eggs one day, sausage and eggs the other (we stayed two days)...and my favorite thing of all, they had a coffeemaker where you could specify the strength of the coffee that you wanted, and three different kinds of syrup to add to it (hazelnut, french vanilla, and caramel).

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Carla, Thank you very much for choosing to stay with us here at Best Western White Mountain Inn! We are very happy to know that you appreciated our beautiful facilities, clean rooms, and excellent location, as well as our varied breakfast and convenient coffeemaker. We appreciate your feedback, and we wish you all the best in your travels ahead. Come back soon!

"Pleasant hotel"

3
22/07/2018

We stayed here for two nights in July 2018. The hotel is clean and pleasantly appointed, close to mt. Washington and other sites. Breakfast included was good. Check on not so good. One person on the front desk to serve 8 people checking in. Just over 45 min., at other times no one on the desk and you had to pick up the phone and wait.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Bob, Thank you for your valuable feedback. Both your positive notes and constructive thoughts are very important to us. We do sincerely apologize for any deficiencies in service that you experienced and we regret that you had a delay in check-in. What you have described will be reviewed by our typically excellent team to ensure that we are taking the proper steps to rectify any errors moving forward. When you are back in the area, we would relish the opportunity to make it up to you! Choose us again so that we can build on our many positives and provide you with a superior stay.

"Nice hotel near the mountains"

4
22/07/2018

We stayed here for 3 nights while vacationing in the White Mountains. It is clean and newly constructed with freshly paved driveway. It is conveniently located off 93 near all the tourist spots. The breakfast was hearty with eggs and sausage as well as continental offerings. I wished they had GF bread options for us with allergies. The pool was cold but indoors and refreshing. They have a workout center in the basement. The staff was helpful and friendly. We had a good stay!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Craig, Thank you for paying us a visit here at Best Western White Mountain Inn. We were so happy to be a part of your adventure! It sounds like our location was perfect for you and we're glad that our breakfast could help get each day off to a bright start. Thank you for highlighting some of our amenities as well! We loved serving you and we look forward to making your next stay with us even better.

"Excellent stay!"

5
22/07/2018

We stayed only one night. The room was clean and the staff are amazing! We had breakfast before we left, and it was serve yourself. Lots of food option and very clean. We are definatley going to rebook at a best western!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Catherine, Our wonderful staff truly enjoyed hosting you and will be thrilled they were a highlight of your stay at Best Western White Mountain Inn. We're so pleased our breakfast selection got your stay off to a satisfying start and that you had a restful night sleep. It will be a pleasure having you stay with us again during future trips to the area.

"Just what we needed plus!"

5
18/07/2018

The hospitality we experienced at the Best Western White Mountain in Franconia, NH, was everything we expected plus more. Beyond the comfortable, the staff care and breakfast were above and beyond. We were offered a haven from an approaching mid-afternoon severe thunderstorm that was long after our check out. I had hoped to be able to sit in the lobby but was offered the pool and recreation area at no additional cost for the couple of hours that we were in danger. What kindness!!! We also appreciated the array of breakfast options with perfectly done scrambled eggs and bacon to fuel a very busy day in addition to a variety of oatmeals and many toppings for the oatmeal, cereals, and waffles. The fresh fruit and yogurt were my granddaughters favorite. Thank you BW White Mountain Inn.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Wow, what a wonderful review to read! We are so proud to have been able to offer you such an exceptional stay here at the Best Western White Mountain Inn, and we're glad we were able to give you safety from the storm. Our staff works hard to provide a full-value experience for all our guests, and they'll be delighted to hear your kind words. It's also great to know that you enjoyed our excellent breakfast selection and a clean, comfortable stay. We can't wait to host you again, and wish you safe and happy travels along your way!

"Nice hotel, just off freeway, great breakfast"

4
13/07/2018

This hotel can easily be accessed from the freeway. Adjoining rooms are available and the hotel is fairly quiet. We didn't want an adjoining room, but we got one and asked if they could make sure no one was placed in that room if possible - and they were able to accommodate our wishes as they did not have a full hotel that evening. We appreciated the quiet as adjoining room walls are rather thin. Great breakfast included in the morning. The staff was very helpful and friendly.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you so much for staying with us at the Best Western White Mountain Inn! We're happy to hear that our amazing team was able to make sure your requests were met. Providing friendly, helpful service is our goal, and we're glad your time with us met your expectations. Our location is one of the many benefits of staying with us, and it is good to hear that you enjoyed the convenient access to the freeway. Please come back again soon!

"Lovely Stay in the White Mountains"

5
11/07/2018

A beautiful hotel tucked away in Franconia. Right off the I-93. Very well maintained. Rooms are very clean. Water pressure and temp in the showers was great. Staff extremely friendly and helpful. Has a great breakfast. Down the road from restaurants and shopping. Recommend eating at The Dutch Treat. Two minutes down the road. Pool is very clean and refreshing. Second year staying here. Will defiantly be back.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Jamie, Thank you so much for your continued patronage at Best Western White Mountain Inn. We appreciate you returning for another visit and are pleased to hear that you enjoyed our clean rooms, accommodating staff, and convenient location. Our team is excited for your return visit so hurry back!

"stayed 3 nigths"

2
09/07/2018

its nothing great, indoor pool water not heated ,breakfast was ok ,but no resturant on promises ,not muck in area ,gas station market place ,place for breackfast that is it in area ,closest attration is 40 minutes away ,not sure why they built motel there ,builging is not that old but not kept in good shape ,lot help dont speack inglish

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear John, Thank you for voicing your concerns. We regret to hear that we missed the mark with your stay and appreciate your feedback, so we know how to better serve you next time. We wish you safe travels!

"Clean & Quiet"

4
22/06/2018

It wasn't the best place we've stayed, but it filled a need. Clean & quiet with a very decent buffet breakfast. We were very comfortable & the hotel is conveniently located. The only complaint I can think of--slow drains & some employees lacked that friendly quality you hope to see.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We are so grateful for you taking the time to share your recent experience with us. Our team at the Best Western White Mountain Inn strives to ensure that all of our guests have a clean, comfortable stay with us. We apologize that you encountered some issues and appreciate your feedback. It would be wonderful to see you again!

"Perfect for us"

5
18/06/2018

So convenient to the Lupine Festival in Sugar Hill. Convenient also to Rt. 93 to go sight seeing up north. Hotel has everything we needed and didn't need. We didn't use the indoor pool, but it looked lovely. Neat, clean, comfortable, and front desk was very friendly and helpful. Breakfast was a typical serve yourself breakfast. Nothing fancy, bit good. All was a good fit for us!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Ruth Anne, We are so happy to hear that you had a comfortable stay and found our neat, comfortable rooms and friendly staff to meet your needs. We hope you had a wonderful trip and that you will come back and see us next time you're in the area. Until then!

"Franconia"

4
15/06/2018

Was glad to have a comfortable stay. Did not make reservations ahead of time but felt comfortable stopping as Best Western has served us well in our travels. staff was very helpful with recommendations for restaurants, etc in the area.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Patricia, Our staff was happy to assist with your last minute accommodations and will be glad you appreciated their suggestions for local dining and attractions. We're glad you had a comfortable visit and we invite you to stay with us again should you be back in the area.

"Terrible customer service!"

1
08/06/2018

As I sit here by the ice cold freezing pool I have a maintenance worker standing over me working on something? Looking into what I was told was a heated pool. As you can see no one is in the pool. We saw a couple come and stick their toes in and leave. The temperature is 78 degrees. A pool should be at least into the 80s if it is considered heated. I was told I could leave if I didn't like it! Lesson learned, ask what is their pool temperature next time. At least we are enjoying the White Mountains!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Denny, Please accept our apologies for any disappointment with the pool. We further apologize for any concerns about how we handled this situation, and we hope the rest of your stay is more enjoyable. The next time you're in the area, we'd appreciate the opportunity to provide you with accommodations that are more in line with your expectations.

"Just Okay"

2
27/05/2018

Staff was not helpful at desk. We had mutliple bags and they watched us and did not offer assistance at all. Did not even offer to hold the front door with a baby. Nothing special.. Nothing to do near by.. Quiet no view of mountains at all wood area

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Katy, Thank you for staying with us and taking the time to share your experience. We're sorry for any disappointment with the service you received and we'll speak with our staff about your comments. It's unfortunate you found our location a bit out of the way for your needs and that you'd have preferred a view of the mountains. If your travels bring you back to the area, we'd appreciate the chance to provide you more welcoming accommodations.

"Sweet girl at check in "

5
24/05/2018

We Hf as such a wonderful experience with the the nice girl at check in! She was helpful and informative. She directed us to a great place to eat and gave us lots of info about the area! I only wish I could remember her name! Room was clean and breakfast was fine. Best western is my choice when traveling!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We love to hear such positive feedback about our staff, and we thank you for sharing your thoughtful words about your recent visit. Being able to help our guests enjoy all that the area has to offer gives us great pleasure, and we are glad that you enjoyed the restaurant suggestion our team provided you. Thank you for choosing Best Western White Mountain Inn, and we wish you all the best if your journeys ahead!

"Great stay by New Hampshire's White Mtns."

5
30/04/2018

The Best Western White Mountain Inn is located by the town of Franconia in New Hampshire. Its location is near all the attractions and scenery along I-93 and rt. 3. It is a very quiet, comfortable hotel with a clean room, internet, etc. Breakfast in the morning is available and has a variety of foods to choose from. Hotel staff are courteous and friendly. This hotel is also pet-friendly.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Frank, Our goal at Best Western White Mountain Inn is to impress all our guests so we're glad to know we accomplished this during your visit. It's great to hear that our location was perfect for your trip and that our excellent breakfast options were to your liking. We're glad you enjoyed a restful stay in our clean quiet rooms and that you felt welcome the entire time you were here. Please come stay with us again the next time you're in the area.

"Pleasantly surprised"

5
21/04/2018

We arrived as walk ins and were quickly booked into a room, they even gave us a room with a view as I requested. The room was clean and neatly appointed. The staff was all very pleasant, even the housekeeping staff acknowledged us in the hallway. When we extended a 2ND night, the HK quickly got us towels as we did not need our room serviced. The continental breakfast they presented neatly in a bright breakfast room. There were choices for all of us and it was a great start to the day. My son enjoyed the pool, which was also very clean in a pleasant room.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We loved having you here at Best Western White Mountain Inn! Thank you so much for sharing your wonderfully positive review. It is fabulous to read that our clean, comfortable, and well-appointed accommodations were a relaxing experience for the entire family. We're especially happy that breakfast was a hit! Come back soon.

"Peace full lodgings"

4
17/04/2018

If you want to be away from the hustle and bustle but still close enough to the fun this is the place to go in the White Mountains. The surrounding area is beautiful. There is a a market down the street and a great local bar- restaurant if you do not want to go to the next town over,. Littleton

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Aldo, We are so pleased to hear that our ideal location and peaceful surroundings were well-suited for your needs at Best Western White Mountain Inn. We hope you keep us in mind the next time you visit the area and many thanks for the lovely review.

"Refused service by "Manager""

1
06/04/2018

I reserved a pet friendly room months in advance for Monday, April 2nd. When I arrived, the check in process was going smoothly enough until I was asked for my ID and credit card. We had already established that I had a dog and that the $20 pet fee was fine and would be added to the rate. I was digging in my purse for my license and reading the Pet Friendly rules while the manager was entering credit card information on the computer. I said sotto voice "Pet friendly, my (mild expletive deleted)". Simply my opinion that there should be no extra charge if a hotel was truly pet friendly. Apparently, the manager thought I said it to him. A discussion ensued that was neither disrespectful nor volatile by either of us. I was asked if there were other hotels that did not charge for pets and I mentioned two that I knew about. At that point I was told that I should go stay at one of them as he was refusing service. There were no other pet friendly rooms available in the area. I was shocked. I had a 5 hour drive home; I'm 65 years old, a female traveling alone with a diabetic dog that needed her dinner and insulin and this guy won't give me a room? Customer care was no help either as they "empower" their front desk people to do whatever they feel best. In this case, the "punishment" does not fit the "crime". I will continue to review this hotel on other sites until a high standard of customer service is created and enforced. No way should I have been refused a room based on a simple comment and discussion.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
First, we're truly sorry for any disappointment with our pet policy. It is not uncommon for hotels to charge a small, one-time additional fee to cover the added cleaning costs associated with a pet-friendly room. Further, we're sorry you felt we could have handled the situation differently and we apologize for any inconvenience. Guest service is our top priority and we work hard to ensure all guests, humans and animals alike, receive the best experience possible. If your adventures bring you back to the area, we'd appreciate the chance to host you again.

"PZ from VT"

4
20/03/2018

This hotel has made big improvements over the past 2 years. A lot of upgraded renovations. Staff is very friendly and professional. The breakfast could still use some improvement, but certainly acceptable.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Paul, Thank you for your return visit! We take a lot of pride in hearing that you noted the many exciting updates we have undergone. Our goal is to improve with every stay! Come back and visit us again soon here at Best Western White Mountain Inn.

"great views"

4
22/02/2018

Great hotel staff and very clean. The views were incredible and I would stay again definitely. I wish there was room service or some type of food though. We had to drive on the highway to get food and then come back. A little cafe or restaurant would have been great ! I would recommend for the views and solitude and the cleanliness .

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Dena, What a delight to know that our hospitable staff, clean accommodations, and incredible views would bring you back for another visit at Best Western White Mountain Inn. Your suggestion for an on-site food source has been duly noted. We look forward to welcoming you back for another peaceful experience.

"Terrible customer service"

1
05/02/2018

VINNEY the “manager” at the front desk was very unprofessional, impatient and rude. my boyfriends mother booked our room for us and she specifically said that she is booking for her son and that was not a problem. They did not mention that she needed to be there with her card or fill out paperwork for us to check in. Vinney asked “where we have been all these years” and “what millennium we were in”. He told us he suspected fraud and canceled our reservation and sold our room before we could try to transfer our money back over to our accountant . We drove three hours after working a full eight hour day in Maine to get there just after 8:00 at night. Tip for vinny: at least recommend to your valued customers who have no idea where they are going in a state they are not from get to a place that that will possibly accept them! We will NEVER stay at a best western and will not recommend anyone to a best western.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Emaline, We apologize for the misunderstanding surrounding our credit card policy and for the confusion it caused during the check-in process. Guest feedback is crucial for identifying opportunities for improvement and we appreciate you reaching out with your experience so our team can provide transparent customer service next time.

"Great place with a view"

5
29/01/2018

First time staying here and went with my wife for my bday and everything about this place was great. The beds are so comfy you just want to stay in it all day. The pool is nice and the fitness room was ok too. I went down one day for breakfast and it was fine but they could use better eggs

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Michael, Your five-star feedback is a real treat! Thank you for highlighting some of the positives of your stay and making our day here at the Best Western White Mountain Inn. We're happy that you could get refreshed in our pool and gym and enjoy breakfast as well. We'll share your note regarding the eggs with our dining team. It was awesome to have you with us for your birthday and we look forward to sharing many more memories with you in the future!

"Great view and breakfast "

4
29/01/2018

We arrived on a Saturday afternoon and stayed until Sunday morning. The view from the room was very nice and the breakfast was very good. I had no problems with the wifi as I do in most hotels. The hotel was clean and the staff seemed to be friendly. I would give 5 stars but there was No Bible in the night stand.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for your recent visit to the Best Western White Mountain Inn and for leaving such a pleasant review. It's great to know that you appreciated the lovely view from your room, our delicious breakfast, and reliable Wi-Fi while you were here. Your suggestion to add a Bible to your room has been duly noted! We look forward to providing you with the five-star stay that our team knows is possible during your next visit to our property. Safe travels!

"Family vacation"

5
28/01/2018

Nice hotel, stayed after visiting the ice castles. It was very clean and the staff was very nice. Breakfast the next day was surprisingly good. There was a good selection of food. They eggs were light and fluffy and warm. Would definitely stay there on our next visit.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you so much for coming by to see us! We hope you had a wonderful time in our area and we were very happy to be a part of your vacation. It sounds like our breakfast was a particularly great highlight! Our dining team will be so pleased. We can't wait to serve you again here at the Best Western White Mountain Inn.

"Gross and disgusting"

1
17/01/2018

This place is filthy. The comforters are stained with disgusting who knows what. The bathroom had someone else's hair everywhere. Our daughter came home with bed bug bites. They charged us a mysterious 31$ upon leaving we will never ever ever ever bring our family here again. Gross place and food.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Nora, Reports such as yours are a serious concern to us as we strive to assess and rectify issues immediately. We follow a rigorous pest-control routine and are sorry to hear that your daughter may have been bitten. We have contacted our pest services again for additional assessment and inspection of your room to ensure there are no concerns. If you continue to see a questionable charge on your card, please reach out to us so we can discuss it and give you a breakdown of our fees. Thank you for bringing your issues to our attention. We look forward to speaking with you.

"Poor customer service"

3
09/01/2018

Our room was nice and clean, beds comfortable. Breakfast was pretty good. We had stayed before & went back because of the hot tub (which was listed on the website). Very dismayed to be told when we went to get in it that it had been removed weeks before. Did use the pool, which was nice - but water and room cold (below zero outside - but that is expected in the White Mountains). Our room key would not work one evening - they did get us into our room within 20 minutes - but then spend another 25 working on the lock.....Didn't really feel like that. While the front desk people were pleasant and somewhat helpful, the prevailing attitude was " I just work here, I am not responsible. We asked for a small discount because of lack of hot tub - manager did not respond that day or to an email. And, he was not helpful or apologetic re door issue. We had a few other small issues I won't even bother to mention. Guess I am old school but feel customer satisfaction should be No. 1 priority - especially when everyone wants you to write a review and fill out surveys. Don't think we'd go back.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Sue, You are absolutely right that customer satisfaction is our number one priority, and we are very sorry that a number of inconveniences interfered with your experience. Although we do not list the hot tub on our official website, it is unfortunate that its removal came as a surprise to you. We hope that you were still able to get refreshed in our pool and fitness center! Please accept our apologies as well for the maintenance problems that you identified. We have a number of areas to improve, but we look forward to returning to our very best and hope to have the pleasure of your future visit to demonstrate that. Come back soon.

"GREAT VALUE"

4
07/01/2018

We have visited the hotel several times The visits: the location is superb; friendly staff The main suggestion for improvement would be for the entrance 1...erect a sheltered canopy at the outside for protection from snow and rain 2...install automatic doors to facilitate the unloading on arrival and loading at departure Stan

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Stan, Thank you for being one of our returning guests. We're so pleased our convenient location and friendly staff keep you coming back to stay with us. We appreciate your suggestions for improving the entrance area and will consider them for future improvements. The next time you're in the area, please come stay with us again.

"Ski vacation with friends"

4
05/01/2018

Great hotel about 25 min from Bretton Woods with clean rooms and very comfortable bed. Breakfast was great and staff was helpful & friendly. Pool is a decent size but they got rid of the hot tub which was great after a day of skiing. Last year they offered discount lift tickets to area ski resorts, but this year they only had them for Cannon Mountain. This is the second year in a row we've stayed here with friends and would do it again!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Karen, We're delighted that you chose to stay with us again at the Best Western White Mountain Inn and that you had such an enjoyable ski vacation with your friends! We're glad to hear that you received such friendly service from our team, as well as appreciated our clean and comfortable accommodations. We're also pleased that you had the opportunity to try our delicious breakfast, definitely the best way to start a day on the slopes! Thank you for sharing your positive feedback, and we hope to have the pleasure of welcoming you back again soon.

"Manager was EXTREMELY rude to us."

1
31/12/2017

When we first arrived, the receptionist was very nice and warm, and was truly a pleasure. She was lovely. However, she quoted the rate of our room incorrectly, and when I showed her our confirmation email with the rate on it, she called her manager. My family and I ended up waiting 20+ minutes in the lobby while she clearly was not getting the support that she needed from the manager. I said that we were certainly not going to pay above what the rate that we had on our confirmation was, and I then asked to speak to the manager. This was the most horrendous part. When I got on the phone, he immediately started to scold me saying that we are not allowed to give him directions, and that he was going to cancel our reservation. It was 3:30pm, and -5 degrees out, and when I reminded him of this, and that we have 2 small children, he replied that "he didn't care", and that he was frustrated with the whole thing. I had to plead with him which was unacceptable, and the only reason he came to his senses was because I put my husband on the phone, and he seemed to have felt better talking to a man. We will NEVER stay at this place again. The rest of the staff was lovely, but the pool is freezing, the pool area was freezing, and the manager was disturbingly rude. I have never given a place a negative review, as we normally have wonderful stays at hotels, so this should tell you something.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for notifying us of your experience. We are dismayed to read that the service you received was so far removed from the welcoming, helpful spirit that we strive for. We sincerely apologize for the issues with your reservation and for the unacceptable treatment that you described. We can only ask that you would reconsider us for another stay so that we can work our hardest to make it up to you for our errors.

"Excellence in the White Mountains"

4
19/12/2017

I have stayed at the Best Western Franconia several times. We stay yearly when we go to Santa's Village. The hotel may be half an hour from the Village but it is worth the trip. The staff is friendly and the atmosphere is nice. I would recommend this hotel to anyone going to the area.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for being one of our returning guests. We're so pleased our friendly staff and welcoming atmosphere keep you coming back to stay with us each year. Thank you for the recommendation. It will be a pleasure seeing you again in 2018.

"Lovely spot in the White Mountains"

5
17/12/2017

Quiet spot, great service, very comfortable rooms and beds. It was our son's 31th birthday and we decided to be overflow. We got a great nights sleep and would recommend to everyone. Very close to Cannon Mt. too

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Chrisy, Birthdays are always such special occasion and we're honored you chose to share your son's big day with us. It's great to hear that our picturesque location and comfortable rooms were ideal for this purpose. Thank you for the recommendation. We look forward to hosting you again soon!

"Needs an upgrade"

1
13/12/2017

Everything was old and crappy. Nothing around this hotel for food options. It is in the middle of no where. Mattress on the bed was paper thin. Limited channel option on TV. Don't stay here. I have nothing else to add

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for sharing your thoughts. Part of the appeal of our property that so many guests enjoy is our location here in the midst of the incredible White Mountains. We are sorry that our calm and beautiful area was not to your tastes. Regarding food options, however, we are fortunate to be within walking distance of several establishments in Franconia and only a short drive from others in Littleton. Our front desk staff is always happy to provide directions! We are working to make positive changes here and would love if you would reconsider staying with us again so that we can work to change your perceptions.

"Decent"

4
06/12/2017

Comfortable Room. Excellent mattresses. Convenient. Good Breakfast. Great Disappointment - Pool Water was COLD. Having an indoor heated pool was the main reason I chose this hotel over others. This is the only reason I might not stay there in the future.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It makes us smile to know that you were happy with your stay in your clean and comfortable room and that you enjoyed the tasty breakfast options. We apologize that the pool water was cold. Our team strives to ensure all of our guests have a comfortable stay and are always available to help in any way they can and we will be sure to look into this further. It is our hope that you will consider staying with us again.

"Nice stay."

4
20/11/2017

Enjoyed our 2 night stay. Was very clean and quiet, breakfast was nice, had plenty of hot water, pool water was cold so we used the hot tub instead. Will definitely stay there again as very close to shopping districts and rates are so much better that other hotels in the area for what the hotel has to offer.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for your visit! Our goal is to excel in all areas of a guest's experience and it sounds like you had a fantastic time with us here at the Best Western White Mountain Inn. As you highlighted, our clean and quiet location and delicious breakfast are part of what makes our experience such a great value. We look forward to hosting you again soon!

"Lovely little town"

5
13/11/2017

Arrived here after a lovely sightseeing drive from Montpelier, Vermont. The grounds are lovely and the rooms are large, well appointed, and clean. We had enough room and chairs to invite our travel companions in for wine. Altho the breakfast room is small, it was well supervised and tables were not a problem. Having the coffee station outside the food room was helpful.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you so much for your lovely review. We are excited to be a part of your journey and we appreciate the many compliments for our property and our incredible surroundings. It is great to hear that you and your traveling companions could relax and connect after some time on the road. Please come back and see us again here at the Best Western White Mountain Inn.

"Excellent Hotel"

5
05/11/2017

Have stayed at this specific Best Western for just about all of our trips to New Hampshire. It has always been clean and well maintained and we always look forward to staying here. It is central to many fun things to do.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for making the Best Western White Mountain Inn a part of so many awesome adventures. We love to see your familiar faces! It is fantastic to read that you have found our accommodations to be consistently clean, comfortable, and pleasant during your visits. Come back and see us again soon!

"Nice view from pool"

4
03/11/2017

This hotel was just off the freeway and not far from Littleton. It seemed quite a reasonable hotel. We had a twin bedded room right next to the reception where there was a constant supply of coffee and hot water. We had free WiFi. Our stay also included a continental style breakfast. The hotel pool was lovely and had a lovely view of a church. It was any a 10 min drive to Littleton which had restaurants. We only stayed on night here. It was fine.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Sandra, Thank you for coming to see us here at the Best Western White Mountain Inn. We are excited that you had a lovely and fulfilling stay with us and that you really enjoyed the remarkable views we are blessed with! As you said, our location is convenient to nearby restaurants while still being completely enveloped in the beauty of the mountains. It is also nice to hear that our complimentary amenities like WiFi and continental breakfast made your stay more convenient and enjoyable. We look forward to seeing you again and providing you with an even better stay.

"Best Western"

5
30/10/2017

Stayed at the Best Western White Mountain Inn for one night. Room was comfortable and clean and quiet. They had a nice selection for breakfast. 3 juices, eggs, sausage and potatoes. Friendly employees.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you so much for taking the time to share your comments with us on your recent stay at Best Western White Mountain Inn. We are very happy that you had an enjoyable stay with us and especially that you found your accommodations clean and comfortable, as well as quiet. All things that we strive to provide for our guests and just some of the great reasons to choose our property! It's great that you had the opportunity to try our varied breakfast and received friendly service from our staff. Our team works hard to ensure our guests have a warm welcome and a memorable stay, so we are always grateful when this is acknowledged. Once again, thank you for your positive comments and it is our hope that you will come back to visit us again soon.

"One night stay "

3
29/10/2017

We arrived early Saturday and check in right away, we assume they will give us room with the view when there no one in the parking lot. Wrong! Please make sure to ask for room with the view upon check in. The first room we were in was a bit dingy, view was the parking lot.The second room was cleaner and smells a lot better, view was of the mountains. We were able to enjoy the cold pool water and waited our time for the small 4 people hot tubs. The hot tubs was occupied by kids even though the sign said no one under 16 year old, no one ever listen to the rule. The pool has a divider making sure the kids doesn't go over above 3 feet, after the 3feet, the bottom of the pool is a dipped quickly into 6feet, be careful! Now for the small breakfast areas, small but plenty of hot foods, today we had eggs, bacon and hush puppies side with waffles, hot chocolate was hit with my Kids. Coffee/tea is available 24/7. Overall this inn was a great place to stay, quiet and peaceful. Walmart/Shaw/shopping is just up 93 North exit 42 only 8-10 mins drive.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Sara, Your detailed description of your time at our hotel is appreciated. We are happy that after a disappointing room assignment, our helpful service attendant could offer you a room you enjoyed much better. It sounds like you had an outstanding view from your window of the gorgeous mountains. What an incredible scene to wake up to on a getaway. We are also delighted you utilized the pool, and that you had a delicious breakfast. The next time you come to Franconia, we hope you'll join us again.

"Very good. We enjoyed our stay"

5
28/10/2017

Nice place. Rooms were good and service was friendly. Free coffee machine available 247. Breakfast was as expected. Only the hot food was rotated through the days. We spent 3 nights here. I would recommend

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We're thrilled to have been a part of your trip. Our friendly staff will be happy to hear you appreciated their efforts and we're also glad our endless coffee and tasty breakfast added value to your stay. Thank you for your recommendation. We look forward to seeing you again at Best Western White Mountain Inn.

"Adequate"

3
24/10/2017

This hotel was adequate for an overnight stay but not any longer. It is conveniently located near the highway for easy on and off. The room was comfortable but the hotel could use some updating. The breakfast at a was also too small and crowded to accommodate guests and the breakfast choices were limited.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Sheree, Thank you for being our guest during your travels and for letting us know that our location and comfortable accommodations met your traveling needs. We're saddened that our breakfast options and decor weren't to your preference. We intend to use the points you've highlighted as opportunities for improvement and hope to welcome you back to provide you with a more satisfactory stay.

"Nice hotel but a little tired"

4
23/10/2017

Stayed here for one night during our tour of NewEngland. We arrived at night, and it didn't give s very good first impression, however when we woke in the morning it all looked much better. The rooms were large, very clean, and had an enormous bed! Staff all very helpful. The buffet breakfast was excellent, however having to use paper plates and plastic knives and forks did spoil it s little! Overall a nice place to stay.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
All of us at Best Western White Mountain Inn appreciated the chance to be part of your New England tour. Our region is beautiful during the fall, and we hope you had a wonderful trip overall. We take pride in providing our valued guests clean, ample accommodations and hearty breakfast options. We love knowing that you had everything you needed for a restful stay, and apologize that you were not completely pleased with our lack of silverware. We hope this did not have a negative effect on your overall perception of our property and look forward to meeting again down the road.

"Great experience!"

5
22/10/2017

Super clean and comfortable. The staff are friendly and the mountain view from my room was awesome. I am usually very picky about cleanliness because I work in hotels and used to do QA, but this place was pristine. I'll definitely be back.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
It is a joy to hear that our accommodations could perfectly meet your expectations for cleanliness and comfort. We know that a caring and cozy environment is the perfect complement for the incredible views we have just outside our door! We're delighted that you will be back and we can't wait to see you soon.

"New England Fall Vacation"

4
22/10/2017

Very nice economical hotel in a very beautiful area of New Hampshire. This was one stop on our trip and was very pleased with our hotel. Well located close to Kancamagus Highway and other attractions.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for making us a part of your New England trip! We are happy to know that you shared a pleasant and beautiful stopover with us here at the Best Western White Mountain Inn. As you wrote, our location is not only picturesque but conveniently close to a number of attractions in the area. Come and see us again on your way back through!

"Great overnight stay"

5
19/10/2017

Perfect get away. Great value. Good pool and hot tub. The location is excellent to restaurants and sights. We love it here. Staff is very helpful and services is prompt. Breakfast is everything you need. From eggs to fruit and sweets. Great for traveling with children.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
It is wonderful to read that you and your family loved staying with us here at Best Western White Mountain Inn. We are very happy that you enjoyed our clean, sparkling pool and hot tub. It also makes us very glad to know your family was able to start your day off right with our scrumptious, complimentary breakfast. We would love to have your family stay with us again the next time you visit the White Mountains of New Hampshire. Come back soon!

"Comfortable with a minor issue"

4
18/10/2017

The hotel was comfortable and clean. Our only issue was the width of the room. The distance between the bottom of the bed and the wall with the chest of drawers and table and chairs was narrow. In an otherwise great room, it seems the designers sacrificed width in order to save money or get more rooms out of the length of the building. Other than that we were happy with the staff, location, and appearance of the hotel.

"White Mountain stay"

4
18/10/2017

We really liked the location of this hotel, especially since there is so much to see in the area. The room was really nice and comfortable too. I'd definitely stay here again. The breakfast area was a bit cramped, but the choice of items was good.

"OK for a one or two-night's stay"

3
12/10/2017

We spent one night at this hotel last night. As soon as we entered the first stairwell that lead to our room the smell of damp was overpowering. Then when we entered our corridor outside the room, it smelt better. But that damp was worrying. The hotel should fix that. The room was nice. Standard BW stuff, with extremely comfortable beds, and a lovely view out of the window. Reception on arrival was friendly and efficient. However the next morning, the girl manning Reception and the breakfast was offhand and bordering on rude. Might I suggest to Management that she has a little extra training in Customer Service?? Breakfast was adequate and plentiful with quite good coffee. All things considered it was a good night's stay, and if we were in the area again, we would probably return to this hotel.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for stopping by! We really appreciate you taking the time to leave us a thorough review of your stay, as it helps us shape our guest experience into one to remember! While we are very happy to hear that you enjoyed your comfortable, refreshing room and a delicious morning breakfast, we must apologize for any deficiency in service that you experienced. All of our guests should feel welcomed at all times, and we sincerely apologize. We also appreciate you alerting us to the odor in the stairwell. It is great to know that, despite these shortcomings, you would stay with us again. Come back soon so that we can make it all up to you with an even better visit!

"Clean it up!"

2
08/10/2017

I don't usually write reviews but i know I look at the reviews as I travel. This hotel was the only option and it was late so we stayed at this location. We were told it was the last room available. Although the parking lot was empty. The guy at the Desk was friendly when we checked in. The room was ok but it was dirty and not worth what we paid. The breakfast was lacking ( I could handle that) but the worst part was how unkept the serving area was. Very dirty! Trash overflowing, dirty tables and I even saw a rat trap with droppings where the food was being stored. Clean it up and this wouldn't be a bad stay.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We appreciate you being our guest and thank you for sharing your experience with us. Although you enjoyed our pleasant front desk team and smooth check-in, it seems we have missed the mark in the level of overall cleanliness provided and for that, we sincerely apologize. Your report will be filtered through our teams to assure measures are taken to improve as we want our guests to leave fulfilled! Our team invites you back for another visit to provide you with the stay you expected.

"Best Western - Did the job we wanted"

4
04/10/2017

This Best Western provided what we wanted - a good sized clean room, plenty of parking, nice outlook and position, quite a good breakfast with various options. A solid Best Western standard hotel located very close to some very pretty towns and scenic drives. Some nice food options nearby as well.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Sharon, The White Mountains have a lot to offer and we're so pleased you chose to stay with us on your recent trip. We're happy you enjoyed the beautiful rooms and our excellent breakfast selection. Thank you also for letting us know how much you appreciated the large parking area. Should your future plans bring you to the area, please come stay with us again.

"It Worked For Us"

4
03/10/2017

We chose this hotel as a place to stay before visiting White Mountain National Forest. Overall, it's a bit outdated and could benefit from some renovation. Our room was clean and big enough for us. The bathroom counter was a bit too small. Although we had a ground floor room, we didn't hear much noise from the upstairs room. There is some noticeable traffic noise from the nearby highway. They seem to be using scented candles (or perhaps some kind of spray) to give the place an autumn scent. The smell wasn't unpleasant, but perhaps a bit too strong. Allergy sufferers, be aware. There doesn't seem to be much in terms of restaurants or services in the town of Franconia, but this place is a reasonable drive from other towns, such as Littleton, where there are plenty of places to eat and shop. As always, we appreciate the included breakfast and Wifi.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Rosemary, Thank you for making us a part of your White Mountains trip! We appreciate you sharing some thoughts on your stay. We're glad that we could provide you with comfortable, spacious accommodations and keep you connected and energized with our Wi-Fi and complimentary breakfast. Your constructive feedback regarding our autumn scent is appreciated as well. Should your travels bring you back to our beautiful town, pay us another visit here at the Best Western White Mountain Inn.

"Paper plates"

2
30/09/2017

Stayed for 2 nights 28th and 29th sept 2017. Could not believe we had to eat breakfast on paper plates and had to use plastic cutlery, this is a first and hopefully a last. We had to ask about changing facilities for pool, none available? Expected to go back to room to change and shower! Did not use. Did not think it value for money, no bar/food or communal area. On the plus side, it's based in a good location and the room was a decent size and clean.

BestWesternHotels, Corporate at Best Western White Mountain Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Perfect"

5
28/09/2017

Beautiful area to stay. The staff is friendly and very accommodating. Breakfast buffet was great every morning. I would recommend this hotel to anyone. I don't have enough characters to give them the perfect review they deserve.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you so much for your kind words. We are delighted to hear that you had such a fantastic stay and we think the characters you used are lovely! Our staff is the best in the business and we take great pride in giving each and every one of our guests the experience that they deserve. It is great to know that breakfast was a highlight as well. Thank you so much for your recommendation and we look forward to our next opportunity to serve you here at the Best Western White Mountain Inn.

"Nice hotel but busy highway"

5
23/09/2017

A nice stay at this hotel; only complaint was that it was a little too close to major highway, which proved noisy during middle of the night when periodic truck traffic passed by. Desk clerk was very accommodating and courteous. Good breakfast choices.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Lionel, It was our pleasure hosting you here at the Best Western White Mountain Inn, and we're happy to read that you had a relaxing and well-accommodated stay with us. We do apologize for the periodic noise that you experienced and are glad that we were able to make up for it other ways in our tranquil and lovely surroundings. We're also glad to know that breakfast was a highlight. Come spend some more time with us here in the White Mountains when you get the chance!

"Loved it"

4
18/09/2017

Great vibe from the front desk. Arrived in the evening with no reservation. No problem getting a checked in. I wouldn't try this during leaf season. What is better than making your own waffles for breakfast? Their maker churns out four mini waffles. Yummy.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Great vibes from this review! Thanks so much for your fun and positive feedback! We are so delighted that we were able to accommodate you without a reservation, and you are right, we recommended reservations during peak leaf peeping. Unfortunately, we are unable to answer the question of what is better than making your own waffles for breakfast! So glad that you loved them. We are really grateful that you have taken the time to share your enthusiastic impression of Best Western White Mountain Inn. It will be our pleasure to have you as our guest again when your travels bring you back to Franconia!

"Hidden gem"

5
18/09/2017

I'm not going to lie, I was a bit concerned about this place upon booking and travelling to this small town, but when we got there I was pleasantly surprised. The check in register asked us if we wanted to see the room to make sure it was ok before we committed to it...I have never had a hotel do this before. We stayed on the first floor and I was worried we would hear alot of noise, but we didn't at all. The staff was very friendly, the room was huge and clean and pretty up to date

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Lisa, Reviews like this make our day! Thanks for your recent stay and for taking the time to tell us about your experience. We're thrilled to hear your visit exceeded your expectations. It's also great to know you found the accommodations clean and the staff friendly. Both are our top priorities. The only thing that would make us happier is if you'd visit with us again the next time you are in White Mountain! Hope to see you soon!

"Overall very good"

4
17/09/2017

Rating lowered because of bad breakfast experience -- cold "hot" food -- and breakfast room is crowded. Not major problems, but easily fixable. Staff very helpful. Location convenient for touring area.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Kevin, We are happy to hear that despite the cold breakfast items, you enjoyed your overall stay with us at Best Western White Mountain Inn. We will share your comments with our breakfast team to ensure a better start to your day next time. We are delighted that you enjoyed the service from our staff and our convenient location. We hope to be your hotel choice again, and thank you for the positive review!

"Attention to detail "

3
06/09/2017

The hotel was located in a convenient location, rooms were clean, and food and coffee were good. But unfortunately the walls were thin and we could hear everything from the room next door even though they didn't talk loud. Also, the beds were squeaky and not too comfortable. Lastly, I feel attention to detail is important. After the first night room service did not replace coffee for the next 2 days.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Jeff, Your feedback is appreciated. We are happy several aspects were positive, including the convenient location and good coffee and food. Our apologies are extended, however, that the comfort of your bed, as well as noise level, did not meet your standards. The satisfaction of our guests is a top priority. We're also sorry that our your coffee was not replenished in a timely manner. Our front desk is always available for assistance. Please consider staying with us again so we can deliver a better experience in the future.

"Mountain getaway"

3
05/09/2017

T he hotel was beautiful with a mountain view and quiet surroundings. The bathroom tub was dirty. Breakfast was overcrowded and the food was cold. Very unorganized, I recommend eating out. I usually stay at the Hampton Inns and thought I'd try Best Western. Disappointed except the location was wonderful.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Vicki, Thank you for paying us a visit here in the beautiful White Mountains. We're happy to hear that you really relished the quiet splendor of our surroundings. It is disappointing that we were not able to excel on all fronts, such as the cleanliness of your bathroom and the breakfast, but we hope that we were able to make up for it somewhat in other areas like the positive and welcoming spirit of our staff. Allow us another opportunity to do better. We know we are capable of delivering an excellent clean, comfortable, and beautiful stay here, and we hope that you join us again in the future to experience it!

"Do not stay here"

1
02/09/2017

would NOT. Never have we been treated so rudely, we had the misfortune of viewing 3 rooms-dirty pillows, stained sheets, filthy coffee makers, dirty carpets, stains on microwave, in all 3 rooms.rude argumentative front desk associate (John) insinuating we we're lying, having entered our room without permission whilst we weren't their. In the morning when the manager(vinkal Patel) was on, he refused despite many requests to come and view our room and bedding and was extremely ignorant and arrogant insinuating we had "premeditated" this so as not to pay and telling us that reward membership meant nothing to him,before telling us to leave, before we had breakfast of which was included In the price. This was extremely bad service and zero value for money, we will be filing a complaint with best western and the New Hampshire better business bureau as we feel that guests should not be treated this way and accept these conditions.the exterior of the hotel belies the low quality of the inside rooms.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Brenda, We sincerely apologize that despite our best efforts, we were not able to provide you with a room and customer service that met your expectations. We work hard to deliver quality accommodations and customer service to every guest who stays with us. Please know that your experience is not typical of our hotel, and for that, again we are sorry. In regards to entering your room without permission, our staff member was under the impression that you had already vacated the room as it was the first room you were assigned and you had already been given keys to your third room. At that moment, you had keys to three rooms, and we were simply trying to further investigate your concerns with the first room. We were not aware that you all still had your bags in that room. Please know that our intent was simply to try and deliver on our promise of quality accommodations and excellent customer service. Once again, we are very sorry for your negative experience with our hotel and would love the opportunity to deliver a more typical stay in the future.

"How do you get into this place?"

3
02/09/2017

So so hotel. Poor signage. Driveway was like a washboard. What happens when it snows? Guest in room upstairs squeeked the floor often. Lobby was non-welcoming. A poor layout for incoming guests. Breakfast room was tiny. No way you could get more than 15 people in there.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for your feedback. We are sorry to hear that you had some issues finding us and did not fancy the layout in our lobby or our breakfast area. We hope that despite the few drawbacks you mentioned, you were able to have a relaxing and pleasant stay here in the beauty of the White Mountains and feel well cared for by our lively and professional staff. Snow in our area creates an even more picturesque landscape, so we encourage you to come back and see it for yourself! We look forward to serving you again.

"Weekend Anniversary Trip (Very pet friendly)"

5
30/08/2017

Was skeptical about going to this hotel. Pet friendly hotels are FAR and FEW in between and although some say "Pet Friendly" they ARE NOT! We arrived Friday night and stayed until Sunday. There were many other fury pets there and not one caused a ruckus! Needless to say we were VERY impressed and will be back again.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Happy Anniversary from our whole team! Thank you for stopping by to see us at the Best Western White Mountain Inn, where we treat all pets as part of the family. We are delighted to receive your pet-friendly seal of approval and we can't wait to welcome you back!

"Stay with family "

3
22/08/2017

I and my boyfriend are from the UK and were visiting family in the US, and they chose this hotel for us to stay over night while we visited the white mountains. Rooms were very spacious, and beds were so comfy and big. We had a great view from our room. Ok pool and hot tub. Weirdest thing I found was the hotel had no bar, and where you are there isn't much entertainment nearby. I'd probably say one night it's enough here. Pleasant stay

"Great stay"

5
22/08/2017

A lovely, clean Best Western...elevators, pleasant staff...good breakfast...comfortable, clean, quiet rooms at a great value...one of our most pleasant BW on this trip in a very convenient location for travelers.

"Will not be coming back!!"

1
21/08/2017

We arranged a last minute trip to Santa's Village in Jefferon NH and were unable to find a hotel close by. This one was only 35 min away so I figured it won't be too bad. After walking into the hotel to check in I realized it needed some updating and cleaning. After getting into the room I found it to be a little tight compared to other hotels we have stayed in. There was no real counter space for makeup, toiletries etc...very small space for possibly toothbrushes. The shower/tub space was small as well. I always check the bedding in every hotel I stay in and when I checked the bedding I noticed hair on the cover of the mattress which means they never changed the mattress pad they just put the sheets right over it. After taking off the pad to check the mattress on the other bed I noticed a large pee stain on the mattress. It was obviously never noticed and cleaned. This would be noticed when changing the pad, if they ever did. I took all the bedding off both beds and called down to the front desk. The gentleman was but when he explainedsomeokne will be right up to take care of it and flip the mattress, I stated but the stain will still be there just on the other side. Needless to say they never cleaned it not did they turn the mattress. Yuk!! The pool looked old and it looked like an outdoor pool that was covered for indoors. The water was freezing and the hot tub looked dirty!!! We won't be staying here ever again, 180.00 a room!!!

"Visiting New Hampshire with Grandson"

3
20/08/2017

This is an average hotel with a good location off the highway (Interstate 93). Room was pleasant, nothing special. It provided us with what we needed for our 2 night stay. We would recommend it for pricing during the week, weekend the rates go up approximately $70 for a Friday (with our senior rate), don't know about Saturday or Sunday. There is an indoor pool & jacuzzi which our grandson thoroughly enjoyed. Breakfast included was abundant & fresh throughout the morning (6:30-9:30).

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Charles, Our team appreciates you taking the time to leave feedback about your recent stay with us. We are so glad that the location was perfect for you, and the room was pleasant. It's also wonderful to hear that your grandson enjoyed the pool so much. We hope you come back and enjoy breakfast with us again soon!

"A GREAT PLACE TO STOP FOR A NIGHT IN THE WHITE MOUNTAINS"

4
18/08/2017

On a recent trip to the White Mountains we spent a night at The Best Western in Franconia, NH. This hotel was right off of interstate 93 so very convenient to being close to the town of Franconia or Sugar Hill as well as other parts of NH. This hotel had great value for an indoor pool, breakfast room, very clean room and common areas. The rooms also have mini fridges and microwaves and was quiet also the view from the hotel property was beautiful overlooking Franconia Notch NH. I would recommend a stay at this hotel. If you are skier the closer resort would be Cannon Mtn., Loon Mtn. & Bretton Woods.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for your stay! We are delighted that you had a beautiful stopover with us here in the White Mountains. As you noted, we are conveniently located near the interstate and right outside of Franconia, and our views are second-to-none in the area! We are happy that our well-appointed and clean rooms could provide you with the comfort and convenience that you needed during your trip! Thank you for your recommendation and we hope to see you again in ski season!

"A pleasant hotel!"

4
09/08/2017

We wanted to be near Franconia Notch, and this hotel is only minutes away. Our room was fine and the bed and pillows very VERY comfortable. Breakfast was nothing special but good enough. There was a nice pool and a little terrace where we could sit outside and watch the sun set. I'd definitely stay there again.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Leslie, Thank you for staying with us during your recent trip to the White Mountains. We're happy to hear that the location was ideal for your needs and that you enjoyed the view from your cozy, comfortable room. It's also good to know you made use of our pool and took in the sunset. We look forward to your next visit.

"Nice Stay"

4
07/08/2017

Overall, thought it was very nice. Breakfast excellent. Hotel In a very beautiful location. If you like being in the woods this is the place. Bring a book if it rains Wintertime you can go skiing. Summertime lots to do, hiking, boating in other areas would need a car. sight seeing. Lot to do with the kids. But remember you will need a car.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for coming to join us in the beautiful White Mountains! Our area is filled with awesome outdoor activities to do; from skiing, hiking, to fishing, there is always something new to try! While it is true that you need a car to reach other areas, the stunning forest does surround our property creating beautiful views! We hope to see you again soon for another adventure.

"Overpriced"

2
05/08/2017

I would guess that the only reason they could charge $179 per night for this place was that it is situated amidst the wonderful White Mountains. It certainly would not be for the grandeur of the place. The hotel is old and showing its age. There were some worn carpets and other signs of age. The staff was attentive and trying hard to serve the full house. The breakfast was the typical fare, imitation eggs and lots of bread and waffles. The breakfast area was poorly designed and forced everyone to crowd each other. Totally unappetizing.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Ralph, It saddens us to read that you did not feel as if your stay represented a good value. Our beautiful location is a great motivation to stay with us, but just one of many reasons that our guests should expect a good experience. Despite the fact that our property was a little older than you would prefer, our wonderful housekeeping team keeps everything clean and comfortable. As you also noted, our attentive staff makes sure that every guests' needs are fully addressed. Despite our peak occupancy, we hope that you were able to get some energy to start the day, from our breakfast. We hope that you consider us for another stay so that we can show you an experience of the quality that you deserve. We look forward to serving you again.

"NICE CLEAN HOTEL with a COMFORTABLE BED"

5
04/08/2017

We stayed here for one night while touring Vermont and New Hampshire. We usually stay at BW, and this one didn't disappoint. Great Pool and a much better than average breakfast. There are restaurants in the area if you don't mind going for a short drive.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Mike, We're happy to hear you enjoyed your stay with us during your tour of Northern New England. Thank you for letting us know how much you enjoyed your breakfast menu. We're pleased you made use of our pool and enjoyed some of the nearby restaurants. Should you be in the area again, we'd be honored to have you stay with us at the Best Western White Mountain Inn.

"Don't Love it till you try it!"

4
03/08/2017

A modest looking place from the outside. However, on the inside awaits a clean comfortable experience you would have to see to believe. Large Bannister Stairway, An indoor pool with a hot tub. And best of all, Coffee 24/7/365. Don't love it till you try it!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Roy, Being a part of your wonderful trip to the White Mountain area is a great compliment, and we appreciate the excellent review. Our team strives to provide clean and comfortable accommodations with friendly customer service and we are pleased that this was your experience. We are delighted to hear that you enjoyed our indoor pool and spa, and we agree that coffee is a necessity. Come back soon!

"White Mountains"

4
03/08/2017

My wife and I have stayed here a few times over the years and have found it to have improved. The location is good, the view exquisite and the rooms are quite nice. The recent addition of an elevator is very useful.

"Nice value"

4
03/08/2017

Great location just off the highway. Clean, if somewhat dated rooms. Breakfast food is okay, nothing special. Great helpful staff. Indoor pool and hot tub is clean orderly. Plenty of parking. Great value.

"Summer Vacation"

4
02/08/2017

We stayed two nights at the BW White Mountain. The staff was very friendly and overall it was a nice stay. The hotel was quiet (even though it is just off the freeway) and we got a good nights sleep. The breakfast was typical hotel fare, however the seating area was quite small and got rather crowded. The hotel is close to Franconia Notch State Park, which is a must see. One nice "extra" were the rags located at the front entrance to clean motorcycle windshields. I used a couple to clean my car windshield after a day of collecting bugs! I would stay here again.

"Reunion"

3
02/08/2017

Room were neat and clean. Rooms could use some updating. Breakfast good with plenty of choices. Staff friendly and courteous. Hot tub needs minor repairs. Nice view of mountains. Good location to near by attractions. Parking good.

"Road Warrior"

5
26/07/2017

Would recommend this property for location, quality and friendly, efficient staff, especially the manager. Very good value. Could have a larger breakfast area. Maybe a improvement of the parking lot. I would book a reservation again when in the area.

"No Hot water,long check in"

2
25/07/2017

There was no waiting to get served at counter but to get checked in ,even with rooms reserved 2 weeks in advance. The shower had good pressure but was luke warm,to late to complain I was already in the shower when the water turned cold. Went to eat breakfast and could not get to the breakfast bar,one seating areaa i have of the smallest breakfast areas I ever seen. Large Hotel No excuse!!!! The grounds are very pretty,and there is a dog walk.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Barry, We're glad you found the grounds of our property pretty and that you enjoyed our dog walk. We apologize for the long wait you experienced at check-in, and that you did not have sufficient hot water for your shower. We are also very sorry you weren't able to access our breakfast bar. We appreciate your comments regarding the size of our breakfast area, and we will take this information into consideration as we work to improve on the guest experience of our hotel. We hope you will allow us the opportunity to make this unsatisfactory experience up to you at another time.

"Great location"

4
24/07/2017

The one great advantage of this place is it's the perfect location for bikers or people who like outdoor activities. It's close to Mnt Washington, Conway, Kancamagus Hwy and Franconia to name a few. The Motel itself is missing some ambiance but the staff are nice and polite. The downside, you've got to have patience as the breakfast room is a little small for the amount of rooms. Bottom line, this is my second stay and I would go back.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Your return visit is a great honor to us here at the Best Western White Mountain Inn! We are glad to know that our location is a big plus for you, as we are a gateway to so much beauty that our area has to offer! It is also nice to hear that our friendly and welcoming spirit has made a good impression. Although our breakfast area has proven a little insufficient at peak times, we hope that you were still able to get off to a good start with some tasty breakfast! Thank you again for your review and we anticipate your next stay!

"Nice place to stay"

3
22/07/2017

We stayed here for a couple of nights while going to Santa's Village (which is about 45 minutes away). The room was clean and the staff was very nice and helpful. They were doing renovations while we were there, so there was random drywall up, but it did not affect our stay. The breakfast area was the standard fare for a Best Western, but it was nice not to have to worry about finding a breakfast place. The pool was clean, but the water was a bit warm for my personal liking. They also had wifi in the room.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thanks for choosing Best Western White Mountain Inn for your Santa Village trip! Providing clean and comfortable accommodations is always our top priority, and we are glad to know our team was nice and helpful during your recent stay. Sorry that the pool temperature didn't quite meet your standards, and we appreciate your understanding during our renovations. We are excited about the new elevator and end result of renovation hope you will come back to check out all that we have done. Overall, we hope you had a fantastic time with us. Thank you for taking the time to leave feedback and we will see you soon!

"Good Value"

4
22/07/2017

This hotel, room, and common area were very clean. The best thing about this hotel are the beautiful mountain views and the value of the hotel was also exceptional. The staff was also helpful and courteous

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We are truly blessed by our incredible views and are delighted that you enjoyed the views too! It is our mission to give our guests an affordable and comfortable opportunity to take in some of the beauty of our area, and we are thrilled that you had an exceptional experience! Our team will be happy to know that you also found our accommodations clean and welcoming; it was our pleasure to serve you. Come see us again at the Best Western White Mountain Inn!

"Good value. Good location in the White Mountains."

4
19/07/2017

Good value. Good location in the White Mountains. Easy access to the local attractions. Good and complete breakfast. Nice pool and jacuzzi. The sound insulation is deficient if your room is on the first floor. We could hear guests walking above.

"Perfect stay!"

5
15/07/2017

I totally recommend staying here. I booked this for our family as an overnight while spending time at Santa Village. Quiet, clean, very friendly staff plus helpful with dining options. The pool was clean and delightful after a long hot day! Convenient to highway and restaurants. Breakfast was perfect for our grandchildren and us.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Stephanie, Thank you so much for your five-star review and amazing feedback! We are delighted you and your family enjoyed your recent getaway. Knowing you were so happy with your guest room, helpful amenities, hotel location, and friendly service are important to us. We strive to provide a positive experience each and every day and knowing we delivered that for you is such a great feeling. It's awesome you could utilize the pool too. Nothing like a dip in the pool after a long day! We're also glad you enjoyed breakfast. We hope your journeys will take you back this way so we can welcome you to Best Western White Mountain Inn again!

"Good place to stay for Santa's Village"

4
11/07/2017

This is the second time we have stayed here and it was good once again. They have a great pool & hot tub that has longer hours than most (8am-10pm). It is very kid friendly. Easy access of of highway and about 25 minutes to Santa's Village. Plenty of seating for the morning breakfast. Convenient parking.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Sparky, We are proud to have welcomed you back for another wonderful stay. It brings us much joy to hear that we delivered you once again the welcoming and accommodating services you have come to expect! Our great location is one of the reasons our guests love to stay with us and we're glad you were able to enjoy a tasty breakfast before heading to Santa's Village. Thank you for your kind words. We cannot wait to welcome you back on your next visit to Best Western White Mountain Inn!

"Exceptional Quality Service"

4
10/07/2017

We hotel it over 100 days a year and Best Western is one of our main providers. True to Best Western's Customer Service standards, this location didn't disappoint. As a matter of fact, due to a series of unfortunate circumstances, we really needed to lean on Best Western to provide additional lodging days since our vehicle broke down. The staff was incredible. Especially since it was over the 4th of July Holiday. They were able to put us up for an additional few nights. The staff at this BW is top notch.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Shad, It is an honor to hear that our service and accommodations lived up to the high standards Best Western has come to be known and loved for. We're happy that we were able to provide you with everything you needed while repairing your vehicle. Our staff appreciates your kind compliments, and are glad to have been of help. Thank you for your encouraging review. We hope you'll think of us the next time you're in town, and we wish you smooth and happy travels!

"Good value"

5
09/07/2017

Clean, quiet, safe. Great location for touring Franconia area. Breakfast was the usual Best Western good. Only drawback was that it was hard to find a place for supper. Only saw one resturant nearby that didn't interest me.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We are excited to be a part of your trip to Franconia and are delighted that you found us to be a particularly good value. We are also happy to hear that you enjoyed our breakfast as a great start to the day. One of our greatest strengths is our beautiful, quiet location, but as you noted there are only a few restaurants in our immediate area. In nearby Littleton, however, our guests can find a range of dining options in under 10 minutes of driving from our front door. Should your travels bring you back this way, stop in again!

"Great location and staff"

4
01/07/2017

Super convenient location right off the interstate. The front desk staff was very courteous and even made us a sack breakfast when we told them we were leaving very early for a hike! The rooms were clean and comfortable. It's not state of the art or super fancy but a great, clean and spacious room with a refrigerator and microwave! I'm more than thrilled with this place, especially for the price!

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for your recent stay with us at Best Western White Mountain Inn. We are delighted to hear that our convenient location was suitable for your visit. We are also glad that our customer service and room quality met your expectations, and will continue to work on providing the best possible experience for our guests. Thank you for your feedback and we hope that you'll join us again soon for your next stay.

"Family Vacation Hotel"

5
29/06/2017

Great price, breakfast is a bonus, and location is ideal for access to the White Mtns. I would highly recommend staying here and look forward to spending time here in the future. Indoor pool makes it a great place to stay in the winter and keep the kids occupied.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We are truly blessed with our location and thrilled that we could be a part of your trip to the White Mountains. Our goal is to bring natural beauty, excellent amenities, and comfortable accommodations to our guests at an affordable rate, and we're delighted to hear that all of your needs were met. We are thankful for your recommendation and look forward to seeing you and your family again this winter at the Best Western White Mountain Inn!

"Pleasure trip"

5
28/06/2017

Pleasure trip very nice clean everyone was very attentive and helpful and kind The pool was in a beautiful spot with a beautiful view of the White Mountains panoramic views in the rooms beautiful grounds excellent hiking beautiful sunrises and sunsets deer running to the grounds everything was just beautiful

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We're overjoyed that you had such a magical stay with us at the Best Western White Mountain Inn. Nature has painted us a beautiful canvas, and we take it upon ourselves to bring that experience to every guest through our welcoming service, comfortable accommodations, and picturesque amenities like our pool. We're would be honored to host you again!

"Great Location"

5
25/06/2017

So easy to get off and back on the interstate. We were just traveling through and it was a great place to rest and they had a great continental breakfast. Beds were very comfortable and the price was very affordable for that location.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for paying us a visit at the Best Western White Mountain Inn. We're thrilled to have been a part of your journey. Clean, comfortable accommodations at an affordable price are our specialty and our amenities, like our expansive breakfast make us the area's best option for travelers. If your journeys bring you back to the area, stop in with us again!

"Great hotel"

5
05/06/2017

Stayed here twice now for a yearly work conference nearby. Booking is always easy and they have good rates. Front desk staff is always friendly and helpful. Room was great- comfortable bed, and appreciated that aside from a tv the room had a fridge and microwave- you don't always find that! Would definitely reccomend this hotel to others.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
Dear Jennifer, The best compliment our guests can provide us is returning to stay with us, so on behalf of our team, thank you for choosing us again and for recommending us to others. We are elated to hear that you have found our staff to be professional and welcoming and our accommodations comfortable and exceptional. We hope you have also been able to enjoy our indoor swimming pool and fitness center for relaxation during your work conference. We hope you will consider staying with us for next year's conference as well.

"More than adequate for our stay"

4
01/06/2017

We spent one night here while exploring the White Mountains. It had all the basic essentials we needed and was very quiet during our stay. The ice machine was broken, but there was a store up the road. Continental breakfast was served the next morning and had the typical yogurt/bagel type food generally offered. Convenient location for access to Franconia Notch State Park.

FrontDesk_GM, General Manager at Best Western White Mountain Inn, responded to this review
We're thrilled we could be part of your visit to the beautiful White Mountains. Here at the Best Western White Mountain Inn, we take great pride in assuring that our guests get the best out of their experience with our suite of comfortable accommodations and convenient amenities. Thank you for your constructive feedback regarding the ice machine. We're sorry that it was out during your stay and are addressing the issue with our maintenance team. Next time you are visiting Franconia Notch or anywhere in our beautiful area, please consider the Best Western White Mountain Inn for a repeat stay. We look forward to it!

"A well located hotel for hickers in the White Mountains"

4
28/05/2017

Only 15 minutes from the entrance of Lafayette mountain, this hotel provides large rooms, good price, a pool, picnic tables and free hot breakfast. There is also a fridge in the room, but no safe-deposit box. There is a grocery store nearby, where you can buy sandwiches and everything you need for your trek, and beer for after. The nice city of Littlelton with its good restaurants is less than 30 minutes away.

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
Those exploring the White Mountains love our hotel's location. It puts them right where they need to be before, during, and after their hike! Our complimentary breakfast is the perfect way to spend a day in the mountains, and our indoor swimming pool is a great way to relax at the end of the day. Thank you for sharing your experience with us. We hope to see you again soon! Vinkal Patel General Manager

"Decent Hotel"

3
22/05/2017

Pros: Located just north of Lincoln in a quiet area. Check-in was quick, efficient and pleasant. Room was very clean. Air conditioner worked with minimum of noise. Refrigerator was cold and little freezer was cold enough to freeze my water bottle for the next day. Cons: Heated pool was NOT heated! Hot tub was tiny - and a group of people hogged it the whole time we were down there. We asked if we could have a turn and they simply moved aside, so our relaxing hot tub experience was NOT relaxing! Breakfast was your typical, boring, yucky free hotel breakfast. The breakfast room and adjacent tables in the lobby were very crowded.

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for sharing your experience with us. We are very sorry to hear your experience did not exceed expectations, including the feedback about our complimentary breakfast. We are always looking for ways to improve, and will certainly take your feedback into consideration. We hope you will give us a chance to improve our first impression the next time you are in the area. Vinkal Patel General Manager

"Horrible stay, poor staff, room with broken and non working fridge and heater"

1
17/05/2017

I stayed with my husband for two nights and found the rooms in poor condition, heater didn't work and fridge not turned on( lost our food). Pool not open at scheduled time. Staff inappropriate and with poor social skills. Manager did call at my request following departure, but I was in a poor service area and unable to take the call. Sent an email with no response. Very unprofessional! Recommend another location... disappointing overall.

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
On behalf of our team here at Best Western, I would like to apologize for not meeting and exceeding your expectations. It seems several communication errors took place on our part during your stay, and I have brought them to the attention of my entire staff to make sure we can learn from this experience. The manner in which the front desk associate addressed your concern was unacceptable, and I've made sure all of my employees understand the proper way to deal with such situations in the future. Given that your reservation was pre-paid through a third party travel agency, we are unable to return a discount directly to your card, however we would like to extend the offer of a $25 Best Western Travel Card, which we will mail to the address on your reservation. If you would like to discuss this further, I will certainly take your call at the hotel: 603.823.7422. On behalf of myself and my entire staff I would like to again apologize for the negative experience you had at our property, and hope that this one isolated incident will not weigh heavily on your opinion of the Best Western brand. Vinkal Patel General Manager

"Great hotel"

5
30/04/2017

Came for a Saturday night trip. Great hotel. Nice and quiet with a very nice view. Located conveniently next to the highway. Hotel has a great pool, hot tub, very good breakfast and a great staff. Overall great hotel with a great price. Will be back again.

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
We are delighted to know we could help you make the most of your visit to the White Mountains! Our hotel is the perfect place to stay to experience all this area has to offer, with our enviable location, friendly staff, and amenities that take your vacation from good to great! Free wifi, complimentary breakfast, and an indoor pool area (in addition to an outside pool area, if you prefer) let you focus your budget on making memories and exploring this beautiful region. Thank you for sharing your five-star review with us. We look forward to your next visit! Vinkal Patel General Manager

"good"

4
19/04/2017

The place is good. Stuff is friendly and supportive with questions. The room is comfortable, bed is big and welcoming. Breakfast – disappointment, pretty shallow and cold. The cost is somehow reasonable

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for sharing your experience with us! We are sorry to know the complimentary breakfast did not exceed your expectations, but we welcome the feedback. We're always looking for ways to improve our guest experience. We hope you will join us again in the future for another chance to improve your stay! Vinkal Patel General Manager

"Best Western White Mountains"

4
12/04/2017

We used this hotel for a 3 night ski trip to Cannon Mountain. The location was excellent, 5 minutes to the mountain. The hotel was nice, neat and clean. The room was spacious and modern. The included breakfast was a nice touch, basic but nice. If we are back in the area the Best Western White Mountains will be our choice again.

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
Cannon Mountain is such a fun place to ski, and so close to our location! We are so pleased to know our accommodations were exactly what you needed for your ski trip. With free wifi, complimentary breakfast, and clean, comfortable guest rooms, we're the perfect choice for a few days in the White Mountains. Until next time, safe travels! Vinkal Patel General Manager

"Great hotel"

5
07/04/2017

Perfect white mountain location for hiking and skiing. Super clean. Good breakfast. Indoor pool is nice but could be a little warmer. Helpful and courteous staff. Comfortable rooms. Beds are wonderful. Stayed here 3 times and can't wait to go back.

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
Welcome back! We are delighted to know each and every subsequent experience with us outshines the last! From the detailed cleanliness of our property to our genuinely courteous staff, our guests know they can expect excellence at our hotel. We look forward to your next visit! Vinkal Patel General Manager

"Great stay!"

5
15/03/2017

Professional, friendly staff, comfortable rooms, great value. I needed to get away for a few days and my room was comfortable, quiet, and just what I needed. The front desk staff were extremely friendly. The pool was a nice way to relax, very clean! Would definitely recommend this hotel!

bwfranconia, General Manager at Best Western White Mountain Inn, responded to this review
Thank you for choosing our hotel during your recent stay in the White Mountains! We are delighted to know our accommodations were a perfect match for your mini-getaway. Whenever you need to lodging in the area, we hope you will join us again. Vinkal Patel General Manager

"Had a great stay"

4
13/03/2017

We stayed here for a week for a family wedding. We got to see a bear in the parking lot ! Pool and jacuzzi had a ton of chlorine .... too much. My wet bathing suit bleached a shirt in my suitcase. Staff was friendly, it was quiet and clean. We did stay out late some nights and the desk staff does go away but are accessible by phone. ( I think they live at the property). Small quiet town but lots to do and see around the area

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for choosing our hotel when staying in town for a family wedding. We're so pleased you enjoyed your stay and the accommodations were a good fit for you. Unfortunately, we were so sorry to hear about the shirt in your suitcase. We regularly inspect the hotel pool for chlorine levels, and are shocked to hear this happened. We will certainly look into this situation, and apologize for the inconvenience. We truly hope we can welcome you back in the future. Vinkal Patel General Manager

"nice and clean"

5
13/03/2017

Just a nice, clean, well located hotel. Very good heated pool. Friendly staff, good breakfast. Room was impeccable. Kids loved. TV, fast internet, all included. Would definitely stay there again and/or recommend it to anyone.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
We're a great hotel for families with children because of all our great amenities. You name many of them in your review, including an indoor heated pool, free wifi, and complimentary breakfast. It's a great way to stay on budget without sacrificing quality or essentials. Thank you for recommending us! We look forward to welcoming you again the next time your travels bring you into town. Vinkal Patel General Manager

"Not too bad"

4
26/11/2016

Stayed here with family for one night. Decided on the place because we were going to Santa's village and wanted a place with a pool. Staff was friendly and they sell Santa's village tickets here. The room wasn't to bad. Didn't have an elevator though. Rooms weren't bad. Average. Place was clean. Soft beds, lumpy pillows. Breakfast was average serving different warm and cold foods. Pool wasn't to bad with a small hot tub. About 1/2 hour from Santa's village. Would recommend staying here. Not much around but easy access to I-93 and there were places to eat and shop about 6 miles north.

"nice hotel to stay in the White Mountain Forest Area"

5
20/10/2016

This Best Western is an excellent place to stay in this beautiful area. The staff is very friendly and can give advice on seeing the area. The rooms are quiet, comfortable and clean. Breakfast is very good. The only problem we had was with large tour groups in the morning taking over the breakfast room. This happened three out of four mornings we were there.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! With the beautiful backdrop of the mountains surrounding us, we know all the best places to experience the outdoors. Looking for something a little more urban? We can guide you to all the best dining and entertainment in town. We also offer free wifi and complimentary breakfast for those hours spent in the hotel itself. I'm glad you enjoyed your stay with us, and invite you to join us again in the future! Vinkal Patel General Manager

"Good Basic Room"

4
19/10/2016

Good basic room, clean; nice computer desk; enough electrical outlets around the room for operating/charging a variety of devices. The breakfast buffet is a nice perk but the food is very much oriented around the Standard American Diet: lots of processed foods, no real multigrain options for baked products. Hard to create a healthy choice; oatmeal consists of packaged instant. Floors creak when walking on them. Person upstairs walking back and forth in morning makes noise.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. Our rooms are designed with both leisure and business travelers alike in mind. Whatever your reason for staying, we all carry a number of electronics that need a charge, and you can never have too many outlets. I am sorry you found our complimentary breakfast to be lacking in the multigrain options you wanted. We will certainly keep this in mind for future offerings. We're always looking for ways to improve our guests' experience, and we're very proud of our breakfast! I hope you will join us again soon. Vinkal Patel General Manager

"Clean hotel, good location"

4
19/10/2016

Our room was very clean and had a great view. The view was a pleasant surprise when we woke up the next morning. The staff was very friendly, he helped us with dinner suggestions and ideas. He also offered to take our luggage to our room for us.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. Our gorgeous view invigorates our guests in the morning for a day in the outdoors, or at the very least, brightens their day before eight hours of meetings. In addition, our friendly staff is well-versed with all the hot spots in our area, so reach out for their recommendations if you have a question! I'm glad you had such a lovely stay with us. We look forward to your next visit! Vinkal Patel General Manager

"Basic room, friendly staff"

4
18/10/2016

Spent 3 nights with our 2 girls. Staff was very helpful. Room was basic (no closet/safe) clean place. Restaurant is nice. Coffee maker was in the shower...we found it strange. Food recommendations weren't that great. Find your restaurant rating on TripAdvisor.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am glad you enjoyed your stay with us, including our onsite restaurant. While I'm sorry our food recommendations did not suit your tastes, we agree TripAdvisor reviews are a great way to find dining in the area. We hope to see you again soon! Vinkal Patel General Manager

"Always a pleasant stay."

4
18/10/2016

This is our third visit here and the staff is always friendly and helpful. We are there when a few events are going on so the hotel is active. The breakfast is always busy, but is always good and kept well stocked by the staff.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. While we do host a number of events at our property, we ensure each and every guest receives the highest quality of customer service. This includes keeping our complimentary breakfast offerings diverse and well-stocked. Thank you for being a returning guest, and we look forward to your next stay! Vinkal Patel General Manager

"A place to stay"

3
14/10/2016

Was looking for a nicer place to stay during Columbus day weekend, but found no other hotels available anywhere in the area. Chose the Best Western in out of lack of any other options, and it was a fine place to stay, served the purpose, and was in a good location for what we had planned.

"room stay"

4
04/10/2016

Enjoyed my stay at the Best Western so much that I booked another Best Western stay in Maine the following day. The hotel gave me a 1-800 number to call for reservations. It was very convenient and easy to book another room for our stay in the state of Maine.

"Comfortable"

3
02/10/2016

Off the beaten path in Franconia, this BW is a very basic hotel. Rooms on the second floor were clean, quiet, well appointed (fridge, microwave, plenty of outlets), and king size bed was very comfortable. Heat/AC was easy to operate and fairly quiet. Breakfast was very simple - tasteless eggs and home fries, bread, bagels, oatmeal, cereal, yogurt. Coffee from the vending machine was weak. Staff was friendly. Easy on/off Rt 93. Flume Gorge 15 minutes south.

"Not quite up to Best Western standards"

3
01/10/2016

Located in Franconia NH......not exactly a commercial hub. Be forewarned......NO cell service for T-Mobile nor AT&T customers. Wi-Fi supplied by the Hotel is spotty. Lower floor rooms hear all the noises from above. Toilet in our room was like sitting on the ground. Staff was efficient but not overly friendly. Very UN-Best Western 72 hour cancellation policy. Indoor pool claims to be heated......but. Breakfast has a nice selection but the quality of items could be better. VERY small breakfast room. Wondering how long BW will keep this as one of their properties. If I could have, I would given this property a 3 minus on the scale. C.......C minus.

"Basic motel room with good location and services"

4
24/09/2016

The room was very basic but the location was perfect and the rate was reasonable. The breakfast was very good as was the wi-fi. The TV picture was poor quality on a flat panel HDTV. It was clean and the bed was comfortable.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am happy we were in the perfect location for you, and offered you pleasant night's stay. We pride ourselves on the quality of our complimentary breakfast, and free wifi is always appreciated. I hope you will join us again soon! Vinkal Patel General Manager

"Excellent!!!!!!"

5
22/09/2016

excelent place to stay, to relax and enjoy the nature, the staffs were very friendly , the amenities are very good free breakfast, swimming pool hot tub.the room was very clean. I will recommend this hotel for everybody that like nature , hiking etc

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay at our hotel. We are in a great location to surround oneself with nature, or even attend a business meeting. From our free wifi to our delicious complimentary breakfast, we have so many amenities to improve your stay. Thank you for your recommendation. We look forward to hosting you again in the future! Vinkal Patel General Manager

"Terrible"

1
16/09/2016

We booked the hotel months before, we arrived at 4pm. When we got to the hotel and asked for a quiet room, they gave us a room ten feet from the lobby and three feet from the ice and vending machine. The room was stinking from cheetos snacs and the chairs were broken and glued up.we complain that we can't stay in that particular noisy and smelly room, the guy. In the reception was rude and told us that we are the only one with problems like that. He refused to let us talk to menager. After we got angry and refused to accept that room another guy came and canceled our reservation.we ended up in hampton inn littleton and for almost the same price got a giant clean and quite suit. Don't get near that hotel

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I apologize for what you experienced at our property. Both the cleanliness of the room and the treatment at the front desk you experienced are not typical of our commitment to service. I would like to discuss this situation with you. Please contact the hotel, so we can attempt to make this right. Vinkal Patel General Manager

"Hiking Trip to Cannon Mt."

5
13/09/2016

A wonderful place to stay when hiking in the White Mountains. The hot tub is soothing for sore muscles and boasts an incredible view. Ask for a mountain view room. Clean, comfortable and relaxing. The front desk staff are friendly, professional, and helpful in answering questions and making suggestions. I ran into our housekeeper as I was going to breakfast and returned to find our room already made up!

"Good stop over location!"

3
13/09/2016

Stayed here on our way to the cape. Good stop over location for the night. Rooms were clean and the bed was comfortable. Close enough when you exit the highway. Nice front desk staff. Did not try the breakfast.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. We are a great stop over location, or longer stays! You will have to stay with us again when you have the opportunity to try our complimentary breakfast. It's a great way to start the day, even if that's a day of driving! Vinkal Patel General Manager

"Very nice staff with great mountain views"

4
11/09/2016

Spent the night on our travels through Vermont and New Hampshire. Staff was very friendly. Breakfast was great. Indoor pool with hot tub. They are working on putting a elevator in the building. Very comfortable beds.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am so pleased we could offer you a pleasant stay on your travels through Vermont and New Hampshire. With amenities like free wifi and a delicious complimentary breakfast, we're a great stop for stays long and short. I hope you will join us again soon! Vinkal Patel General Manager

"Hotel with a good view"

4
11/09/2016

Place was clean and staff very friendly. The pool and hot tube need was updating but they both work as plan. The view out our window was phenomenal just get the backside of the hotel our your looking at the parking instead.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. We do have beautiful views at our property. Pair them with our delicious complimentary breakfast and you'll be up bright and early to soak up that clean mountain air. We will take your feedback about our pool and hot tub into consideration, as we are always looking for ways to improve our guest experience. I hope you will join us again soon! Vinkal Patel General Manager

"Surprisingly pleasant, comfortable, and pleasing and most conveniently situated"

5
07/09/2016

This hotel is most conveniently situated to allow exploring the White Mountain National Forest. Its low-lying architecture with cheerful red roofs fits nicely with the surrounding environment, and the interior is surprisingly clean, pleasant, comfortable, and pleasing. Even with a busy crowd of visiting patrons, the staff was extraordinarily attentive, thoughtful and cheerful -- in particular the young man behind the counter, and the lovely young woman who set up the breakfast foodstuff each morning, as well as the older couple that cleaned our room each day. Our four-night stay here was perfectly jolly.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! Our beautiful hotel is nestled in the White Mountains, making us a great location for explorers of the National Forest, as you point out. In addition, our kind and accommodating staff strive to provide every guest with an experience that exceeds expectations. I hope you will join us again soon! Vinkal Patel General Manager

"Great place to stay"

4
06/09/2016

Nice hotel with friendly staff. Close to a lot of local attractions with easy access from a main highway. Nice view of the mountains from the front of the hotel. Breakfast is OK, could use a few more items to choose from, but that is just my opinion. ENJOY.

"Standard hotel near Mount Washington"

4
27/08/2016

Located a short drive from Mount Washington, this Best Western was satisfactory for a one-night stay. Though basic and small, the hotel provided standard amenities, including complimentary breakfast (with hot and cold items), an indoor swimming pool and hot tub, and a small workout room. The hotel is easily accessible from the interstate and Franconia town was just a few minutes away via car. Parking was ample. The room was small but comfortable enough for two people. The in-room refrigerator and microwave were convenient.

"Franconia, NH"

5
26/08/2016

The staff at the White Mountain Inn was so helpful and friendly. The person at the front desk was going out of his way for a traveler that did not have reservations to help the couple find a place to stay because this Inn was full. That was so nice of him to do this for this senior couple. The breakfast that they offered was more than we expected and the entire place was clean and cheerful. The pool and the Hot Tub were clean and beautiful. We would definitely stay here again.

"Hiking overnight to Bridal Veil Falls"

4
25/08/2016

I day hiked with a friend on a Monday. We decided to stay overnight and hike more the next day. Best Western had the best price on expedia so we drove there. They had a room for us. It was clean and comfortable. The hot tub was great after our hike. The breakfast in the morning was great. We saw a black bear near the dumpster on the property which was really cool (we were in the car).

"A pleasant stay"

5
24/08/2016

Due to a medical condition I was using a cane...the young lady at the check in desk saw this and offered to move us to the first floor...this was much appreciated! The people who worked there seemed friendly, respectful, and polite. We will recommend this hotel to our friends who are traveling in the Franconia area.

"Great Location"

4
23/08/2016

Great place rooms are clean and comfortable . They have free breakfast bar and it's really well done. The interior pool is great and the hot tub perfect after a day of hiking at mount Lafayette . Only thing the town around it is quiet so if you wanna go out for late diner get ready earlier as a lot of restaurant are closed by 9 pm

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I'm glad we could make your stay in the White Mountains so enjoyable. We have plenty of amenities that are great for those spending time in the mountains, like our complimentary breakfast, pool area and comfy beds. I hope you will join us again soon! Vinkal Patel General Manager

"Lovely inn with friendly, knowledgeable staff"

4
21/08/2016

My sister and I recently spent two nights at the Best Western White Mountain Inn. The inn was easily accessed from the highway, nestled in a lovely setting. The room was very clean and comfortable with updated furnishings and a good-sized refrigerator. The staff was efficient and courteous and supplied a wealth of information concerning the sights of the area. The complimentary breakfast had a variety of options from which to choose, and provided outstanding coffee.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am so happy to know we could provide such an enjoyable and memorable stay for you and your sister. We strive to exceed guest expectations, particularly with our complimentary breakfast. I am pleased you found it to be such a great way to start your day. I hope you will join us again soon! Vinkal Patel General Manager

"Pricey for location"

3
19/08/2016

The room was a nice size. We had a fridge and microwave which were really nice. The room had a good number of outlets for plugging in electronics. Though, our bed was REALLY squeaky. Every time you moved it squeaked, which made for a very bad nights sleep for both of us. The bathroom was average, but it had good water pressure. It also got hot water very quickly. Their webpage did not mention that they were doing renovations when booking. It would've been nice to know. They also do not mention that they do not have an elevator. In the rooms, it would be nice to have a packet with information about the hotel (breakfast and pool times, as well as map/location of pool and fitness). It would also be helpful to have a list of local dining/attractions to review. The majority of dining options are several exits away the freeway. We saw the fitness center, but did not use it. It was rather small, dark and old looking. They have a hot breakfast with eggs, bacon/sausage. They have two waffle irons, and it was nice that they also had two different flavors of batter. They have the standard pastries, breads, bagels and instant oatmeal. The OJ was not really OJ. It was more like water with an orange flavor. Very bad. I would be concerned about security also, since we left our "Do Not Disturb" sign on our door and found housekeeping had let themselves into the room anyway. It was rather unnerving, since we had left our laptop and things out, since we did not expect anyone to go in our room. (We have never had this happen before in all our years of travel.) Very disappointing.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. As you mention, we are currently undergoing renovations, including the installation of an elevator. Thank you for your feedback on the in-room packet and the complimentary breakfast. I apologize the orange juice was not to your liking. As for housekeeping entering your room when the “Do Not Disturb” sign was present, I apologize. This is not typical of our level of service, and I will discuss this with the housekeeping staff immediately. Vinkal Patel General Manager

"Good location."

2
18/08/2016

There is no elevator. Our room was on the second floor with no one to help with luggage. Near necessary highways but very little else nearby. Level of breakfast choices poor.Nobody to assist. Bus your own tables. This is a minimalist hotel and not so cheap for what it had to offer.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
We are currently in the middle of a renovation that includes installing an elevator on our property. We believe this will be a much-appreciated feature at our location, and we can't wait for it to be available for our guests' use. I am sorry we did not meet your expectations with our complimentary breakfast, but will take your feedback into account as we are always looking for ways to improve our guest experience. Vinkal Patel General Manager

"Great place, but...."

4
15/08/2016

Room was good. Clean well appointed. No issues, other than the building of the elevator. Stayed two nights and did not know our room was opposite of where they are building an elevator shaft. Yes they only worked from 10 - 5, but when we wanted to take a break from our touring, stayed only about 5 minutes because of the noisy. Would have been nice to know ahead of time.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. We are in the process of renovations, including installing an elevator. I am sorry this made your room noisy during your stay. While these renovations can make some areas a little noisy, we believe the end result will be worth it. I hope you will join us again when we have completed renovations, so we can provide you with another enjoyable and memorable stay. Vinkal Patel General Manager

"Nice Hotel"

5
14/08/2016

I always stay at this hotel when I want to stay in the White Mountains. I camp for a few nights then stay in a hotel for 1-2 nights to relax. It has always been a nice stay every time I've stayed. The pool and Jacuzzi are great and breakfast is good too. I will be back next year!

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! To know we are your go-to property when visiting the White Mountains is a great honor. I'm so pleased we can help you relax after camping in the great outdoors. Mountain is lovely, but sometime you can't beat complimentary breakfast and a warm Jacuzzi. We look forward to your next stay with us! Vinkal Patel General Manager

"Fantastic location!"

4
12/08/2016

We stayed here for a few days in the second week of August 2016. Our stay was very comfortable with a good breakfast spread and clean rooms/ linens. The hotel is located just off I-93, minutes away from Franconia Notch State Park, Echo lake, Flume gorge etc.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your stay with us! Glad to know you had an enjoyable stay with us, and took advantage of our complimentary breakfast. It's just one of the many amenities that set us apart in this area. I welcome you to stay with us again the next time you venture to the White Mountains! Vinkal Patel General Manager

"Overnight Stop on Our Motorcycle Trip"

4
11/08/2016

Stopped at this hotel on our way home from Maine. The staff was friendly and helpful. Room was nice and appeared to be recently updated. We used the pool and hot tub, although the hot tub was rather small. Good value for the price.

"Excellent and professional service"

5
11/08/2016

Forgeting lights on my motorcycle for all night Zina and his father helped me and gave me more than owner service in next morning and gave me chance to go to see Washington Mount as wanted. Really good guys and exceptional service from them. Just for that I'll recommend and go again to this hotel. Many thanks again for behavior...

"Beautiful View"

4
07/08/2016

Great place to stay when visiting the Mount Washington Cog Railroad! The hotel was a bit more expensive but the room was clean and the complimentary breakfast was nice. I would stay here again if traveling in the area.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review! I am so pleased you enjoyed your stay with us while visiting the Mount Washington Cog Railroad. With our beautiful property, friendly staff and key amenities like free wifi and complimentary breakfast, we're a great choice for those visiting any of the great attractions in the area. We look forward to hosting you the next time you are in the area! Vinkal Patel General Manager

"Basic "

2
06/08/2016

It was just basic. No friendly service, the rooms were not clean, but it's what I expected from best western. The pool was very scary looking and we did not go in. The breakfast was not fresh at all. Didn't bother touching it. We just stayed here for one night on the way to our destination. Would not return.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am sorry you were not satisfied with your visit. We strive to provide each guest with an enjoyable stay, clean rooms, and key amenities like free wifi and our complimentary breakfast. We offer a wide variety of fresh items in our breakfast offering, and our pool has a beautiful view of the surrounding mountains. I hope you will give us another chance to exceed your expecations. Vinkal Patel General Manager

"It's Ok"

3
06/08/2016

Nothing fancy here except the breakfast. This hotel appeared to be getting some well needed renovations. The location is not the best as there is nothing in immediate area. The rooms were pretty basic compared to other hotels.

"Great location"

5
04/08/2016

My wife and I only stayed here one night but everyone was very friendly and treated us very politely. The room was very clean and neat and the bed was great. Breakfast in the morning more than I expected and very, very enjoyable.

"Good experience with this hotel"

4
01/08/2016

This hotel is located in franconia white mountains. Pefect if you have a car and want to discover different places in the white mountains. There are a lot of spots within a 15 minutes drive reachable. The rooms and hotel were clean and the beds were good. We had a good night sleep. Breakfast was good enough for us.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am pleased you enjoyed your stay with us and had a great time in the White Mountains. We are in a great location for those looking to explore this beautiful area. Our complimentary breakfast is also a great way to start your morning of sightseeing. I hope you will join us again the next time you are in the area! Vinkal Patel General Manager

"A bit dissapointing"

3
23/07/2016

We tend to like Best Westerns but this unit just wasn't quite up to snuff. Actually the room was fine, large enough, clean and neat, beds were good and plenty of handy outlets for electronics. The issues had to do with remodeling that made it difficult to get our luggage to the room, the sounds of every move made by the people in the room above us late into the night and early in the morning and an undersized and under equipped breakfast area. Handicapped parking was also not convenient to the entry or the rooms. In addition all of the decent dining establishments were two exits away on the interstate highway.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I'm sorry you found the remodeling to be disruptive and were less than satisfied with our complimentary breakfast, handicap parking, and proximity to other dining establishments. We strive to provide each of our guests with an enjoyable and memorable stay, and I am sorry we did not exceed your expectations. I hope you will give us another chance after our renovations are complete. Vinkal Patel General Manager

"Not bad for price"

4
19/07/2016

Last minute overnight-er , its right off the main highway and I have no complaints about the price or room. There was a big dumpster that look like an eye sore, next to the in door pool, but other than that it was great.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I'm so pleased we could accommodate you on your last minute overnight stay! I apologize for the dumpster blocking part of the beautiful view of our indoor pool. It is temporary while we renovate the property. I hope you will join us again in the future! Vinkal Patel General Manager

"Our trip through the White Mtns on our Vac"

4
11/07/2016

On Sun July 3 rd we drove up to Northern New England on our way to Maine.We found the Best Western White Mtn INN a good stop for an overnight stay and a great place to Stay and even better it's pet friendly,allowing us to bring our four legged family member making it an even better vac. for all.From check in to the hot breakfast the next AM everything about our stay was great.Easy off and on the Interstate with great views. it was a good choice all around.We will good back there the next time we travel to Northern New England.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review! I'm glad you enjoyed your stay with us, and that we were able to accommodate your four-legged family member in one of our pet-friendly rooms. In addition, I'm pleased you enjoyed our complimentary breakfast. It's just one of our many amenities that set us apart! We will be happy to host you and your family the next time your travels bring you to New England. Vinkal Patel General Manager

"Best Western"

5
08/07/2016

The owners of this hotel were always present and they were friendly but a little shy, the overall hotel was welcoming and the breakfast was a welcome amenity and selection was sufficient. The lobby was a little over sized and could use a little more décor.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us and enjoyed our complimentary breakfast. We will take your comments on the lobby décor into consideration, as we are always looking for ways to improve our guest experience. We hope to see you again the next time you are in the area! Vinkal Patel General Manager

"Scenic Views"

5
07/07/2016

This hotel was great, and very close to the wedding we were attending. Our room was neat and clean. The bed was comfortable with lots of pillows and the bathroom was nice and clean. We had a great view of the mountains which was a nice bonus Breakfast included hot and cold food items like waffles, bacon, scrambled eggs, yogurts, breads, oatmeal, and fresh fruits. The staff was very polite and the front desk staff was courteous and helpful. The staff went above and beyond to help me out when my husband left his suit in the room by having it over nighted to us.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am so pleased we were able to accommodate you when you attended a nearby wedding. In addition, I am happy to know we were able to get your husband's suit to you so quickly. That is just one example of the quality of service we strive to provide each and every guest. I hope you will join us again the next time you are in the area. Vinkal Patel General Manager

"Loved It!!!!!!!!!"

5
07/07/2016

We stayed here 2 nights, was pleasantry surprised. Booked off Go Seek several months earlier for $80 night King bed. The views any where in that area are beautiful , but they have 2 areas to sit outside an enjoy the fabulous views. Room spotless , an breakfast was way above average. Rooms all updated , an beautiful. Excepts dogs for a fee , an that is hard to find in the area. When we opened door to go into room , my husband said , NICE ROOM! He enjoyed Jacuzzi one evening after day hiking. Said pool to cold for him.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am so pleased you had such a lovely stay with us, and enjoyed the complimentary breakfast, spa, and of course, our beautiful views. We do accept pets, for a fee, in one of our pet-friendly rooms. I am glad we could exceed your expectations, and we look forward to hosting you again in the future. Vinkal Patel General Manager

"Horrible"

1
02/07/2016

Where do I begin .. I expected a whole lot more from this hotel . It was one of the more expensive hotels I've stayed in . The lobby was very plain. The rooms were well a room. The smell annoyed me, I'm not sure how to describe it. The bathroom was very outdated, rust in a spot, def needed an upgrade. The hot tub was like the outdoor kind but inside. I tried to use it and the water was nasty. I couldn't even use the hot tub. The first floor smelled like smoke. I will never stay there again. I'm not sure I dare eat the continental breakfast. When I confronted the front desk man, he stared blankly at me, and said "what do you want me to do" Stay somewhere else.

"It was a pleasant surprise!"

4
02/07/2016

This facility is beautiful and probably the nicest Best Western I've ever experienced. Everything was lovely and they even had a self-service, coffee machine so you could make your own brew 24/7. I was slightly disappointed by the lack of a restaurant on the premises but this was off-season so I can understand it being closed. It was there, but just not open. Although we were a little early for normal check-in, "Kristy" at the front desk found a room for us and she was also helpful in suggesting local eateries within walking distance. Thanks Kristy!

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review! I am so pleased you enjoyed your stay with us. To hear we are probably the most beautiful Best Western you have stayed in means so much to us. I am sorry you were inconvenienced by our restaurant being closed for the season. Thankfully, there are many wonderful dining options nearby, and I'm glad Kristy was able to help you find a local eatery. That said, we do offer complimentary breakfast all year long. I hope you will stay with us again in the future, particularly during our tourism season – there's so much to see and do, and it really transforms the town! You won't be disappointed. Vinkal Patel General Manager

"Service was very good, room comfortable but needs updating"

3
01/07/2016

When I entered the lobby, I was immediately met with an overwhelming musty smell. The lobby lacked any character and was in desperate need of updating. I originally asked for a higher floor but was quickly dissuaded when I was I told there was no elevator. The room was a good size but the bathroom was small. It was comfortable but lacked any luxury. I thought the breakfast offered a nice selection and I appreciated the flavored syrups for the coffee.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am sorry our hotel did not meet your satisfaction. While our hotel may be older, we typically receive compliments on its furnishings. I am also sorry our lack of an elevator was an inconvenience. We are in the process of installing an elevator at our hotel which will be open soon for our guests. I hope you will stay with us in the future, and give us another opportunity to exceed your expectations. Vinkal Patel General Manager

"Beautiful Mountain Views"

5
01/07/2016

I was a little hesitant as we were walking thru the hotel to our room that it was going to be noisy.(nothing against dogs but we had heard several barking as we were in the hallway.) But much to our surprise is was perfectly quiet .This hotel was great, and very close to the wedding we were attending. Our room was neat and clean. The bed was comfortable with lots of pillows and the bathroom was nice and clean. We had a great view of the mountains which was a nice bonus Breakfast included hot and cold food items like waffles, bacon, scrambled eggs, yogurts, breads, oatmeal, and fresh fruits. The staff was very polite and the front desk staff was courteous and helpful. The staff went above and beyond to help me out when my husband left his suit in the room by having it over nighted to us.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us, and that we were able to overnight your husband's suit to you. We are committed to providing each and every guest with quality service. In addition, while we are a pet-friendly hotel, we make sure those guests without four-legged companions find their stay to be quiet, comfortable, and clean, as you did. I hope you will stay with us again in the future! Vinkal Patel General Manager

"Stay at Best Western"

3
28/06/2016

This was a last minute booking and the only available room in that location. Room has two queen beds which is good when you travel with a kid. Bed was too springy . Room was clean and had everything to make a descent stay. They provide breakfast as well. There is an old iron furnace- I think the only remaining one in NH- next to the hotel. It is situated on the bank of a river.There are walkways leading to the beach . Overall the stay was ok.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am glad you enjoyed your stay with us, and took advantage of our complimentary breakfast. I'm sorry you found your bed to be too springy, but hope it did not impact your stay. Please join us again the next time you are in the area. Vinkal Patel General Manager

"Great stay but lack of elevator was unfortunate"

4
27/06/2016

This hotel was clean, the room was nice, the pool area was clean, and the breakfast was wonderful. Great price. Only two small complaints: the pool water was quite cold, even for my kids, who love pool water at any temperature. Second, there was no elevator and we were told we could not transfer to a first floor room. With two small children- a baby and a toddler- plus a week's worth of luggage and road trip essentials, it was anything but easy to get up and down the stairs. I wish we could have been better accommodated or warned about the lack of an elevator.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. I am sorry you were unaware our property does not have an elevator, and found the pool to be too cold to your liking. We are in the process of installing an elevator at our hotel, which will be open soon for guests. I am also sorry we could not accommodate your transfer request at that time. I hope you will give us another chance to exceed your expectations in the future, and stay with us again. Vinkal Patel General Manager

"Great Place to explore Franconia Notch SP"

4
27/06/2016

Great ratio quality-price, staff members very diligent and helpful! Pool could be warmer and the big dumpster blocking the view of the mountains should be moved away although it could be temporary as the hotel was under renovation... Would recommend it to anyone visiting the White Mountains!

"Good Basic Hotel"

4
25/06/2016

There are not a lot of places to stay in Franconia. We chose the Best Western and were pleased with the result. The hotel seems new. The front desk staff was friendly and helpful. Our room was clean and spacious. The free breakfast was what one expects from Best Western. We would stay here again.

"Affordable Alternative to Mount Washington Inn"

3
24/06/2016

We recently attended a wedding at the Mount Washington Inn. Even though rooms at the Inn were blocked off for family with "discounted rates", the price was ridiculous. I was pleased to find a Best Western about 1/2 hour away at an affordable price. And I was given a senior discount to boot even though I am only 58! Very convenient to get to off of Route 93. We hopped on Rt. 302 and were at the Inn in no time. The hotel itself was so-so. Cleanliness was lacking as evidenced by a clogged sink, filmy tub and rugs that need a good vacuum. It was bearable though as we were only there for about 10 hours. Staff was friendly and helpful. Very accommodating too as they allowed us to check in early. I was pleased to have paid 150 per night at Best Western rather than the "discounted" Inn rate of 360!

"Restful and delightful stay!"

4
24/06/2016

This hotel is great: quiet, clean, with the bells and whistles if you want them. The hotel is close to the interstate, close to Littleton, and close to ski slopes too. Our room was spotless and well-appointed. The bed was super comfortable with plenty of pillows and sheets that felt, looked, and smelled clean. The bathroom was immaculate, the towels were thick, soft, and absorbent. Everything worked beautifully too. We had a lovely view on mountains, and appreciated that we could open the window at night for cool, refreshing mountain air. Breakfast choices included hot and cold food items like waffles, meat, eggs, yogurts, breads, oatmeal, and fruits. The front desk staff was helpful and polite, both at check-in and when we left. If we find ourselves here again, we will definitely stay at this hotel again.

"Amazing Stay!"

5
23/06/2016

Me and my husband made a spur of the moment trip to New Hampshire and landed in Franconia. We stayed here and had a fabulous time. Since we had been driving all night and hadn't seen the mountains at midnight, when we went to the breakfast room, I gasped at the gorgeous view. The breakfast was delicious with eggs and sausage. The room was amazing. Clean, beautiful, up to date. I was so happy there! Planning to go there again which is why I am on here tonight finding this hotel again.

"Mountain Comfort"

4
22/06/2016

We stayed here after a trip to Quebec City and found the mountainous location pleasant and charming albeit a bit deserted for late June. (Many of the area restaurants were closed.) Hotel exterior itself was large and attractive and the large, six feet deep pool was refreshing for my family and me. Water was quite cool! Aside from being placed on the ground floor near the ice machine and the noisy elevator repairs that awakened us in the morning, we enjoyed our stay and would recommend this hotel. Price is reasonable for the value, and the full buffet breakfast is a welcome touch.

"Relax in the white mountains surroundings"

4
22/06/2016

Very well situated in Franconia, in the midst of the white mountains national forest, and a reasonable distance from Mt Washington, North Conway and their outlets. Amenities and breakfast were very good and items well presented. The only drawback is the lack of good restaurants in town; we had to go to neighboring Littleton, very nice little town about 5 miles away.

"Clean and dog friendly!"

4
20/06/2016

The hotel room and facilities were very clean. The staff was friendly and helpful. Room had quick access to go outside so it was easy for pets. i would stay here again. My kids loved the pool and the fact that its open until 10pm.

"Good Value Convenient Location"

5
18/06/2016

Stayed here for two nights. Very clean well kept older hotel. Staff friendly and helpful. Check in quick and efficient. Small fitness centre with adjacent small indoor pool and hot tub. Enjoyed the beautiful view of the mountains while in the pool. Breakfast was satisfactory with hot iitems such as scrambled eggs,home fries etc.along with muffins, bagels and bread assorted cereals, yoghurt. The area has many attractions but it was still off season when we were there. If I were to visit again I would stay at this hotel.

"Lupine Pleasure Trip June 2016"

5
12/06/2016

We stayed at the Best Western to see the Lupines. We were excited for a long time about this trip. We were pleased with the room. The Best western was clean, quiet. The building looked very well taken care of. Also, certain rooms allow dogs, so you can include Fido on your trip!!

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am so pleased we were able to exceed your expectations. I hope you enjoyed the Lupines, and it means so much that were your chosen home away from home for such a highly-anticipated vacation. If you visit our beautiful area in the future, we hope you will think of us again. Vinkal Patel General Manager

"A Gem Surrounded By Breath-taking Views"

4
11/06/2016

An older Best Western property, it is situated in a glorious setting with mountains all around it. The lupins were in bloom when we arrived in late May which added to the setting. The reception desk staff, and those on site, were friendly, efficient and accommodating. A real bonus was the the outdoor patio----a splendid spot place to sit in the sunshine and enjoy a deli lunch from the local market. The large indoor pool offered spectacular views of the nearby mountains. And, the little fitness room was open early. Our room was large and clean with easy access to parking at the back of the property. The small lounge (with free coffee and hot chocolate) was great for watching the ball game in the evening with our friends. The breakfast fare was just okay. The usual "free breakfast" stuff. Would book there again. Good value.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review! Though we are an older property, our hotel has been so well-maintained and consistently updated that it doesn't show its age. With our considerate, accommodating staff and great amenities, we're the perfect place to stay for those visiting the area. I am so pleased you visited while the lupines are in bloom – they turn our beautiful surroundings into a breathtaking vista. It sounds like you had a great stay with us, and we look forward to your next visit. Vinkal Patel General Manager

"4 night stay"

4
11/06/2016

Overall the hotel was a nice place to stay at. The rooms were clean and they had a decent breakfast. The breakfast was the same for the 4 nights we stayed. For the most part the hotel staff was friendly and helpful. The 24 hour free coffee was a nice perk and was very good. The view from the hot tub is excellent.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I am pleased to hear you enjoyed your stay with us. The complimentary breakfast and free coffee you mention are just a couple of the many amenities we offer to help round out our guests' stays. When staying with us, one really must check out the hot tub, and in fact the entire pool area, to experience the beautiful views. You'll hardly want to leave the water! I hope you will join us again the next time you're in the area. Vinkal Patel General Manager

"Nice location and very comfortable"

5
07/06/2016

Nice looking interior with very friendly and helpful staff. I left very early so did not partake of the included hot breakfast that has been upgraded from the normal. Coffee available 24/7 with a machine in the lobby that made good coffee. The only issue was the dark brown carpet in the room does not show how dirty it was, which I found out when I stepped into the shower and saw the dirty water off my feet.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I am so pleased you had an experience with us worthy of five stars! Next time, be sure to sample our complimentary breakfast – it really is a great way to start the day with a vast selection of breads, cereal, bagels, muffins, fruits, hot eggs, sausages, oatmeal, waffles, and yogurt. It starts at 6:30am, to accommodate our early risers. Thank you for your review, and we look forward to seeing you again! Vinkal Patel General Manager

"Didn't Stay for Breakfast, but the coffee was good"

3
27/05/2016

The room was pretty nice, only missing an extra comfortable chair. The bed was really comfortable and I'm the goldie locks of beds so that's really saying a lot, although it did creak as did the floor.. There should have been an extra pillow ( non pillowcased ), the kleenex box had 2 tissues in it,so I brought my own in from the car. The remote controls are "clean" but one button was very obviously broken, you could move the channels one way but not another, something that can be dealt with. I brought my husband a cup of apple juice from the breakfast room to take his pills. He was adamant that I put this in the review, the juice was very watered down, so no thank you on the rest of the breakfast. We have stayed in 4 other Best Western's durning this vacation, these towels were really so much rougher than the others. The staff is very helpful and polite, the hotel is quite large, we got a ground floor room and the floors creaked as there was a rec room underneath. Parking is nice and the hotel is quiet if your neighbors are.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review. We encourage our guests to mention things like the extra pillow, tissue box, broken remote, and apple juice during your stay so we can remedy the situation while you are here. We're happy to address things like this immediately so you can focus on having a wonderful stay! Vinkal Patel General Manager

"comfortable with amazing views"

5
17/05/2016

Very friendly and helpful staff, decent breakfast, clean, comfortable room with spacious bathroom, fast internet, beautiful scenery and close to attractions, right off Rt93, great little restaurant within walking distance (Dutch Treat), my only complaint about all BW hotels is they do not have their own restaurant/bar so you have to travel to eat/have a drink.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review! I am happy to hear you enjoyed the complimentary breakfast and wifi. While you are correct that we do not have our own restaurant onsite, we are close to nearby restaurants. I'm glad you enjoyed your stay with us, and I hope you will join us again the next time you are in Franconia. Vinkal Patel General Manager

"Middle of nowhere, good hotel"

4
13/05/2016

Hotel was very clean and employees were friendly. Good service, even after hours service staff brought extra sheets when called. Breakfast buffet was surprisingly good - I was expecting stale bagels but got cooked sausages, bacon and various other fresh breakfast foods.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your review! I'm happy to hear you found our hotel to be clean with good, friendly service. Our staff strives to provide each guest with a great experience. I'm glad you enjoyed our complimentary breakfast. It's just one of the things that sets us apart. I hope you will stay with us again the next time you are in New Hampshire. Vinkal Patel General Manager

"good location"

4
04/05/2016

The hotel was nice, we enjoyed the pool. Breakfast there was helpful. It served it's purpose. We were close to the event we were attending that weekend. wish I didn't have to type a minimum of 200 characters for this review.

"Great experience"

4
25/04/2016

Hotel was clean, comfortable, and rooms were spacious. Staff was very friendly. Breakfast was great each morning. Nice Pool area and workout facility. Beautiful views of the mountains in the background. Grounds were immaculate.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for sharing your experience with us. We work very hard to ensure our guests have a comfortable and enjoyable stay from check in to check out. I'm glad you enjoyed our amenities, such as breakfast and our pool, and loved our location. We are very lucky to live and work in the White Mountains. Vinkal Patel General Manager

"Comfort in Franconia"

5
19/04/2016

Comfortable room, easy access around northern NH, heated pool and hot tub, even the bed was super comfortable and the place is very, very clean. All this and a reasonable price. Happy all around with Best Western Franconia.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm so pleased to hear that you had a five-star experience with us! We strive to provide our guests with the best. I'm happy that you found our hotel to be convenient, comfortable and reasonably priced. Vinkal Patel General Manager

"Recent Visit"

4
13/04/2016

the Hotel was larger than expected, very clean and staff was friendly, great value. lot's of upgrades in room and bathroom and shower were renovated and modern, Breakfast was good, staff was very friendly and willing to help. The pool area was clean with chairs and tables.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm glad you had such a great stay with us. We work hard to ensure our guests enjoy their visits through our amenities, friendly staff and upgraded bathrooms. Vinkal Patel General Manager

"Lori T"

5
12/04/2016

Beautiful location with easy access to the highway. The staff, especially Kristy at the front desk was wonderful! She was very knowledgeable about the area and provided excellent customer service. The hotel was clean and breakfast was very good. I would definitely recommend this hotel to friends and family!

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your five-star review, Lori. I'm pleased to hear that Kristy and our other staff provided such great service. They do work very hard to ensure our guests have a great stay. Vinkal Patel General Manager

"Best Western White Mountain Inn, Fraconia"

5
29/03/2016

Beautiful location with gorgeous views of Canon Mountain, Mount Liberty, Lincoln, and Lafayette. EXCELLENT, clean facility that is well maintained with a helpful, friendly staff. This location has become my second home in New Hampshire. I highly recommend this location.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm so pleased to hear that we have become your second home! Our mountain location is beautiful, and also convenient with easy access to the highway. And our staff goes above and beyond to provide a clean and welcoming environment for our guests. I look forward to seeing you again soon! Vinkal Patel General Manager

"Great accommodations at an affordable price"

4
28/03/2016

The employees are nice, the room are well above acceptable for what you will find in the white mountains. My kids love the pool and the breakfast that is included is really a good value. There was plenty of parking and the mngt does a good job.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for sharing your thoughts with us. I'm glad that you find our hotel to be above what our competition offers in the area. Our pool and complimentary breakfast are great for families looking to have fun and save a little money. Thank you for the complement on management too, I and all of our staff strive to provide a great experience for all of our guests. Vinkal Patel General Manager

"Clean, Convenient and Great location"

5
23/03/2016

We chose this Best Western because it is close to Cannon Mountain. It is very convenient to get to from the highway. The front side of hotel has a mountain view. The back side overlooks the parking lot; which is really no big deal to us as we've been there several times. We were visiting Franconia to watch our granddaughters ski. They enjoyed sleeping in the big King Bed with Nanny and Cap, as well as the pool ! We all enjoyed relaxing in the hot tub. I would not hesitate to recommend this hotel to anyone looking for a place to stay in the area.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your recommendation! I'm happy to hear you enjoyed your recent visit with your granddaughters. I agree that we are an excellent option for outdoor activities in the White Mountains- from skiing in winter to hiking in summer, and our pool and hot tub are great for families and relaxing after an exciting day. Vinkal Patel General Manager

"good for the price"

4
11/03/2016

The hotel was clean and most of the staff was helpful. However, the breakfast was second or third rate, and the employee by the breakfast room did not speak English and was not at all friendly. If not for her, I would have been very happy with my stay! The front desk clerk gave me a first floor room as I requested, which was good!

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I am pleased to hear that you enjoyed your time with us for the most part. I'm glad we were able to meet your room request and that you found our facilities to be clean. I do apologize for the lack of service at breakfast. I will review this experience with my staff so we can do better in the future. Vinkal Patel General Manager

"“A simple, clean and quiet motel”"

5
26/02/2016

The staff is extremely polite, welcoming and helpful to make our stay even better by making sure our King size room would be ready a few hours early for our last-minute change in arrival. The housekeeper was great checking every morning if there were anything that she could do to make our stay better. I've had the best experience of all my life. Rate was very reasonable. I got the AAA rate, which brought the cost to the same or less than other chains in the area. The room was fabulous, nice and clean, the decoration were attractive. It had it all we needed. It was nicely furnished with a beautiful view of mountain. Big parking lot. Very large and clean pool and hot tub. Public bathroom had a nice fresh smell and super clean. There is also free high speed internet and local calls. The free breakfast was more than adequate. Delicious hot cocoa was available for us after along day of ski.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm happy to hear you enjoyed your stay with us and that our great staff was able to accommodate your needs. Knowing that our housekeeping staff was able to provide you with an exceptional experience makes me quite proud- and I know housekeeping will be happy to hear as well. I'm glad you found our hotel to be clean and attractive, while offering all the amenities you looked for at a great rate. I hope you will join us again soon! Vinkal Patel General Manager

"Excellent"

5
23/02/2016

Very nice hotel. Very friendly staff. Just off highway (convenient) but no traffic noise. Nice amenities and great value - e.g., pool, hot tub, free high speed internet, free and plentiful breakfast, small workout room, clean comfy rooms with mini fridge and microwave. We stayed in a room with 2 queens; family of 4. I would definitely stay here again.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your positive and thorough review! We work hard to ensure our guests have a warm, inviting and comfortable stay. I'm pleased to hear you had an opportunity to use many of our amenities such as our pool and work out room as well as our in-room extras like the mini fridge. We hope to see you again soon! Vinkal Patel General Manager

"Great value and location"

5
22/02/2016

Great location right off the highway. Only a few miles from Franconia Notch state park and Canon Mt. Great full breakfast. Convenient parking. Large pool and hot tub. Staff very friendly. Beautiful view from room.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm happy to hear you enjoyed your time with us! Our location is great for outdoor adventurers any time of year and our views of the White Mountains prove that! I'm glad you enjoyed your breakfast as well as the pool and hot tub and that staff was able to help you with all your needs. Vinkal Patel General Manager

"Nice place to stay!"

4
22/02/2016

We've stayed here several times when we've been in the area for skiing. The staff is always very pleasant and helpful. They sell discounted lift tickets to the local ski areas. Great breakfast! The pool is nice, although a bit chilly, however the kids don't mind.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
It seems like you've discovered us as a great home base for a ski vacation! I feel we offer a lot of benefits for skiers, from our convenient location, low price and discount lift tickets. I'm glad you enjoyed your breakfast, the pool, and found our staff helpful. We hope to see you again next winter. Vinkal Patel General Manager

"found bed bugs"

1
21/02/2016

I was completely disgusted, saw a bug crawling around and picked it up to inspect it and was shocked when it was an actual bed bug. I like to look around at every hotel I stay at to make sure there aren't any bed bugs because they are extremely hard to get rid of and hotels are breeding grounds for them. After looking around some more we found another one and we bolted for the front desk. Put the bug in a cup and showed them and the man at the desk said he was fairly new and did not if they've ever had a problem with them. After speaking to the manager they gave us no problem and fully refunded us. This confirms my suspicion that they have had problems with bed bugs in the past. The couple we went with staying in a different room didn't want to stay there either so they got refunded but they hotel would not give them a refund unless they agreed to sign something that said they would not write about this on the internet/social media. I will never be going back to this hotel, room 120 definitely has bed bugs and who knows where else they have spread to. Hopefully the get the right exterminator. TRAVELER BEWARE!

"Comfortable and clean"

5
21/02/2016

We arrived late after a grueling drive through a snow storm. Staff helped us get bags to the room and check in quickly. Breakfast was good and plentiful. We appreciated the clean and comfortable room and service.

"Great Stay"

5
19/02/2016

We had a great experience with staff they were friendly and helpful. We were really pleased with the quality of the hotel for the price. My daughter really enjoyed the pool and hot tub. Rooms were very clean.

"Dirty and rundown "

2
18/02/2016

Stayed here for one night and was very disappointed with the condition of the hotel. Room was dirty and it did not looked like it had been cleaned in days. Sheets and towels were like sandpaper, water pressure in the shower was terrible, and the toilet did not flush properly. We tried to go in the pool but it was way too cold. Very disappointed overall.

"Nice Location and Ok Hotel"

3
17/02/2016

Not a bad hotel, although the pool and fitness center weren't the best. Overall Hotel had comfortable beds and accomodations. I would stay here again if in the area, but would also look for other locations.

"very good for price"

3
15/02/2016

The staff was very friendly, rooms were clean and comfortable. Only complaint was that the hot tub was gross. Water looked brown and when you put your hand in you could feel the slime. My guess is this is due to the rude parents who let their children in we even saw a few toddlers go in with diaper. We would never let our children in as for one it's not healthy and two should be for adults to enjoy.

"Cockroaches in Hotel"

2
15/02/2016

I have stayed at this hotel before, but this was the first time I saw cockroaches in my hotel room. The bed sheets were also dirty. Do not stay here. The breakfast was also sub par, and the quality of service has declined. The place needs an exterminator.

"Clean, Warm and Breakfast "

3
13/02/2016

Pretty good stay, the room was clean and the beds were comfy. When we got into the room the heater was blasting and it was really hot in the room, so the heater works! The bathroom was ok, not a lot too it and the sink was a little small. There is no elevator but only two floors so not too many stairs to go up. Breakfast was a lot better than I expected inclusive of Belgium Waffles, bacon, sausage, eggs and all sorts of parties and breads. The coffee had four different flavor syrups!! Not much around the hotel but it's right off the highway so you can easily get to the ski resorts, state parks and attractions within 15-20 minutes.

"White mountain stay"

4
11/02/2016

Good value for a decent hotel. It was a nice chain in the white mountains where there are not many option. Good free breakfast, helpful front desk and good value. Also a pool. For a brand name hotel, this is a good deal at a fair price.

"Great Stay!"

4
09/02/2016

The two workers at the front desk were very helpful when we asked where to hike in the local area. They gave us directions to some beautiful hikes. The rooms were worth the price and we had fast wifi. The breakfast was good, warm eggs and bacon which was a delightful surprise.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
We are very fortunate to be located near some great hiking trails. I'm glad you got to enjoy them during your stay. Thanks for taking the time to leave your review. I'm happy that you found our staff helpful, the WiFi fast and that you enjoyed your breakfast. We always like it when we can surprise and delight our guests with the finer details of their stay. Vinkal Patel General Manager

"Best Western Franconia, NH"

5
08/02/2016

this hotel was located directly off Exit 38 on Rt 93 N in N.H. Rooms were great and breakfast was included. Its a perfect location ! The only problem we had was that the jets on the Jacuzzi were not working. I would recommend it. Its 20 minutes from Lincoln/Woodstock area of N.H

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your recommendation! It's nice to hear that you enjoyed your stay and that our location served you well during your visit. I apologize about the issue with the spa jets. They have since been fixed. Vinkal Patel General Manager

"Good Value"

4
01/02/2016

We stayed here for one night so we can do some hiking and visit area attractions for the weekend. Only minutes north of Franconia Notch and easy to find right off the exit it was a great location. The hotel appeared very clean and well kept. The room was small but considering we camp all summer the three of us has plenty of room. I loved that the room had a fridge, microwave and coffee maker. Only complaint regarding the rooms is the walls are very thin and our neighbors TV was on the same wall as our beds so we could hear everything they were watching. Bring ear plugs. The pool was nice, could have been a bit warmer but the fact they had a pool was awesome. The hot tub too was colder than expected and some of the jets appeared broken but again, appreciated that the hotel had it. Breakfast was nice. Waffles, eggs, bacon, sausage, pasties and cereal. The breakfast room was small and cramped. All in all it was a great place to spend a night. We will book again.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
It sounds like you had a very nice weekend in the area. Isn't the nearby hiking great? I appreciate your feedback on the temperature of the pool/spa. I'm sure after a long day of hiking in cool weather, a dip in warm water was first on your to do list. Glad to hear you enjoyed your room amenities and breakfast as well. We look forward to seeing you again. Vinkal Patel General Manager

"cant really beat the price pretty good location too"

4
26/01/2016

recently stayed here, while its a little outdated it was still relatively clean and the staff was friendly. were on the second floor and the veiw was actually really beautiful so id ask to face mountains and be on second floor. we were the only people staying there i think besides one other couple so it was very quiet. really close to all the activities up there, stayed here to go to the ice castles, was about a 20 minute drive to lincoln and you have littleton about 10 minutes north. very satisfied for the price!

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm pleased to hear that you enjoyed your time with us! The view of the mountain really is great from the second floor. The ice castles are a great local attraction. Thanks for staying with us, we hope to see you again soon. Vinkal Patel General Manager

"Ski Trip -- One Nighter"

3
19/01/2016

Decent value in Northern NH. Room was clean and modern, on the smaller side. Indoor Pool was large and in good condition. Breakfast Buffet was what you would expect-nothing special but well stocked. Great discount on lift tickets to Bretton Woods. Staff was friendly. Ask for a second floor room. Walls were well soundproofed but not the ceiling, heard every movement made in the room upstairs. Would recommend if price is right, and top floor room can be obtained.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for providing your thoughts and feedback with us. I'm pleased to hear that you enjoyed your time with us and found your room clean and enjoyed our breakfast and pool. We look forward to seeing you next time you are in town. Vinkal Patel General Manager

"Worse Western of New Hampshire"

1
17/01/2016

1st Stay- * Room with heater broken during a winter ski stay & was almost warmer outdoors ,No extra rooms to stay in & too late to locate to another hotel after long day of skiing & dinner. Very cold room and did get a portable heater after we were in bed at midnight. 2nd and Last stay Upon arrival: ** hairs in bed- not acceptable, room was intoxicated with fresh toxic paint on front door of room- think you would paint in the summer with open windows, * Cold shower- apparently No hot water due broken pipe, too much chlorine in pool to burn eyes ,day before was closed. Friendly staff, manager not available to make decisions & to make any compensation for stay.

"Clean and family friendly"

5
10/01/2016

Nice folks made us feel welcome. The hotel is clean and new. Franconia is a small town-- just one blinking yellow light in town. But it is close to all the ski areas. The hotel was filled with families enjoying a clean and comfortable stay. The pool is very big, but the jacuzzi is small.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thanks for sharing your thoughts with us. I'm happy to hear you enjoyed your stay with us and found our hotel convenient and comfortable. We very much look forward to your return! Sincerely, Vinkal Patel General Manager

"Awesome for it dog friendly rooms"

4
08/01/2016

The staff--front desk was great. Accommodating and friendly. The best part was the dog friendly room. Awesome trail for walks out back was great too. Breakfast was good with various hot and cold choices. Would definitely stay here again.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
It's great to hear that you had such a wonderful time with us! We work hard to accommodate all of our guests and their comfort, I'm pleased that you experienced such good service and enjoyed your dog-friendly room. Our location is so amazing isn't it! We love hearing how much our guests enjoy the great outdoor experience just outside our doors. Vinkal Patel General Manager

"Great Night's Stay"

4
03/01/2016

I really liked this hotel. Especially after staying at some not so great hotels on my road trip. The beds were super comfortable, the staff friendly and attentive, and there was an excellent hot breakfast! I love those waffle makers.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm pleased to hear you enjoyed your stay with us! We work hard to make our hotel comfortable and inviting to all our guests. Come back soon, the waffles are waiting. Vinkal Patel General Manager

"Great Staff"

3
31/12/2015

This is a fairly typical Best Western. I know I'm going to be in a comfortable room and that there will be breakfast food. The breakfast here was a bit better than most Best Westerns I've been at. It was very busy and the family that owns this Inn did a great job of keeping food supplied. The best part of this stay was that we were here for the lunar eclipse and many of the guests came out to view it. The young man working the front desk was willing to turn off the outside lights to make viewing the eclipse even better. There were a lot of Europeans and Israelis staying here and if felt "continental". We stayed here two nights while we toured the White Mountains. I'd stay here again. This is not a place to stay for a romantic get away, or a deluxe experience. This is more a place for a budget traveler who wants a reliably clean and friendly place to stay.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for staying with us and for your recommendation. We aim to provide all of our guests with a great experience- from hot breakfast to the extra little things, like turning the lights off for the eclipse. We look forward to seeing you again! Vinkal Patel General Manager

"The towels are great ..."

3
29/12/2015

... if you wish to exfoliate. Rough! Kids only in the hot tub, it seems. There were about 8 of them at one time every night we were here. I guess there's not much else to do in the winter when it fails to snow. The hubby could have used a soak, but it would have been creepy if he had gotten in with that many kids. He made do with a soak in the tub. The rooms and breakfast are adequate. We stayed in a pet friendly room which was conveniently located near an exit door.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Thank you for your feedback on the towels. Please don't hesitate to contact a member of our staff if you ever encounter a problem during your stay. We would have been happy to supply you with different towels. I'm pleased to hear you found your room convenient and enjoyed your breakfast. The hot tub is certainly a popular attraction. I wish you were able to enjoy I during your stay. Vinkal Patel General Manager

"Not Well Maintained"

2
09/12/2015

From the street Hotel looks new and well maintained. Once inside you can see where the hotel has become run down. The doors were held together with dozens of screws around the edges, doors did not close behind you and if you were not careful you could leave without the door locking. TV's were not clear and rooms were not cleaned well. Breakfast was below average and kitchen staff was overheard telling folks cleaning up to save old eggs and mix with new ones the next day.

"Great time"

5
28/11/2015

Took the grandkids to Santa's Village and stayed here for two nights. The pool was a lot of fun and the room was very clean. The breakfast was 100% we had a great stay and will not hesitate to do it again next year.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm pleased to hear that your whole family enjoyed your time with us and at Santa's Village. The indoor pool is definitely a great treat for kids during summer and winter. We hope to see you again next year! Vikal Patel General Manager

"Hot tub was disgusting"

2
28/11/2015

Pool water was cold; and hot tub was dirty. Although they "changed the water" when I complained ... they didn't "clean" it. In addition, the room bathtub was not clean. I commend the staff for trying to make things right, however, this was the one reason we chose the hotel for the pool and hot tub since it was Thanksgiving and nothing else in the area was open, with very little else to do. I was very disappointed as was our son.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm sorry to hear that our facilities were not up to your standards during your stay over the recent holiday. We work very hard to keep our pool and other amenities clean and comfortable for all guests. Vinkal Patel General Manager

"pet friendly room a disappointment"

2
12/11/2015

Was extremely disappointed with room asked for pet friendly and the carpet fresh was over-bearing to the point of discomfort. Mentioned to staff and they had absolutely no response whatsoever, The decor in the room was horrific old outdated and did not go together so disappointed

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
I'm sorry to hear about your most recent experience. We hold cleanliness and customer service at our hotel to the highest standard, and will certainly look into these issues. Vinkal Patel General Manager

"Adequate stopover"

3
07/11/2015

Beautiful, quiet, expansive property. The room was small. The queen bed was a bit uncomfortable, leaning towards the center. Upon arrival, difficult to understand receptionist. Breakfast was okay, nothing fancy: scrambled eggs (reconstituted? no yolks?), yogurt, fruit cups, waffles, sausage patties, cold cereals, assorted breads and pastries, coffee and tea. Breakfast area not that cheerful and small.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
Hello, I'm happy to hear that enjoyed our beautiful property. We are always looking for ways to better serve our guests, and appreciate your feedback about our breakfast offerings. Vinkal Patel General Manager

"Best Western Hotel, Franconia, HN"

4
02/11/2015

4.5 out of 5 (5 being the best). All was very good to excellent, but the walls were thin. If the next-door guest is loud, you hear the conversation, coughing, and/or snoring. Nevertheless, the breaskfast, hotel staff, and amenities were well desig ned and well organized.

bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review
It is excellent to hear that you enjoyed the accommodations and high-level of customer service during your most recent stay. We hope to see you again soon! Vinkal Patel General Manager

"Loud, dirty, and uncomfortable "

2
31/10/2015

I work in the hotel industry, so one of the first things I do is inspect the room. Check to see how clean everything is. At a quick glance everything looks okay. But then when you start checking the lamps, headboards and bathroom you find things that are rather disgusting. The picture of dust on my finger was of one part of the lamp. I ended up dusting the WHOLE room with a washcloth. The floor was not vacuumed well. And the bathroom shower still had soap scum and left over soap from previous guest on the shower walls. There was some mystery stain on one of the comforters. Luckily we had two beds to choose from. I did like the two extra spare blankets in the room. We paid $100 bucks a night and would have gladly paid more for something that was clean. Also be ware the doors to the rooms SLAM shut and are extremely loud. I was woken up multiple times from that. Also the best are extremely hard to anyone looking for a good night sleep, avoid at all cost!!! I got maybe 5 hours and ended up having an asthma attack. The hot tub and swimming pool were a joke. Pool was FREEZING. And the hot tub had NO jets. It feels like something is crawling on you where the jets should be. It was hot though. Staff was okay. Upon check out was never asked about our stay or anything. Breakfast was okay. Avoid the egg they are very gross and slimy. Waffle maker was nice since that was pretty much all we ate. Everything else was mediocre or stale. I would not stay here again or recommend to others. The rooms did have a microwave and fridge however fridge was not cold when we got there we had to turn it on ourself so it wasn't cold for hours. We didn't really shop around for hotels or read reviews because it was a spur of the moment trip, nor did we have e a reservation but boy do I regret that now. Stayed 10/30/15 in a room with two queens. Location was okay. 20 mins from Lisbon, 10 from Littleton. 1hr 30mins from JOHNSON VT.

"Great Hotel"

5
30/10/2015

Excellent value for the dollar. Very nice hotel in the White mountain area. I have stayed here before and I was impressed with the quality of the recent remodel. Close to the Lincoln area attractions, but, just far enough away to be insulated from all the tourist traffic.

"Location--Location--Location"

5
26/10/2015

The Best Western White Mountain Inn in Franconia, NH is a beautiful place to stay for a visit to this spectacular part of the country. The mountain view rooms look out on the valley and toward the west. With the foggy morning, it was truly a special view. The facilities are clean and conveniently organized. We found the location very functional for our morning trip up Mt. Washington on the Cog Railroad system. We could have had more time there and this BW was very convenient to other sites to enjoy.

"Poorly maintained"

3
25/10/2015

Room was clean on the surface, but very dirty with lint and dust behind bed table and under bed. The room air conditioner sounded like a compressor was going bad. It made rumbling noise all night. One of the lights above the bathroom sink was making arcing / sparking noise continuously while switch was on. The orange juice tasted like it was highly watered down. Not very appetizing.

"Standard hotel"

3
25/10/2015

Stopped here overnight while visiting Mount Washington Cog Railroad. Hotel had a cold, odd vibe to it. Room was fine but hotel didn't have an elevator. We had to drag our luggage up a huge "Brady bunch" staircase. Breakfast was awful. Eggs tasted off and juice was watered down.

"Exellent stay"

5
25/10/2015

Fitness room was clean and all the equipment where in excellent condition. Very good break fast it was the best one i had at best western Eggs,sausages,bacon lots to verity of choice. Pool was heated and clean well maintained water was very clear. Rooms where very clean housekeeping does outstanding job. Front desk staff, Break fast person,Housekeeping every one had smile on their face. I will definitely come back to this best western.

"Not bad, but could use some upgrades"

4
24/10/2015

This summer, my family and I took a trip to New Hampshire to go to Santa's Village and Storyland. I like the Best Western brand and I know what I am getting. Travelling with young children, I needed to think budget, but also value and convenience, yet comfort as well. This is why I chose this hotel. The price was right, it had a breakfast included along with an indoor pool. It was about 40 km away from the attractions we wanted to see, but the drive was beautiful. The hotel is situated in the mountains, a beautiful area of New Hamphsire. The staff was friendly, and acccess to the hotel was easy, right next to the hwy. The hotel from the outside looks great, the inside however you could tell it was a bit dated. We got a 2 queen bedroom, plus a crib for our smallest child. The room was adequate, but maybe a bit cramped for us, but for our needs, did just fine. The bathroom, however needed to be better upgraded. It was showing its age, and I almost asked for a different room. You could tell that they did not take very good care of it, but with the amount of time we spent there, it was not worth the hassle to ask for another room, it was borderline. The pool was fine, my kids enjoyed it in the evening. The breakfast was good, and there was something for the adults and the kids. The only drawback was that the breakfast room itself was a bit small. One nice thing was the you could buy your Storyland or Santa's Village passes at the hotel in advance for a bit of a discount. Taking everything into consideration, the hotle was fine for what we needed it for in a prime location.

"Great Location"

5
20/10/2015

Ideal place to stay as a base to visit the surrounding areas. Stayed here to visit the upper White Mountains and the areas to the west. Great leave viewing and many attractions to see in this area. Several nice local restaurants in the immediate area to try. Nice little market in town for what you need.

"Interior Decor dated"

4
18/10/2015

All was good the room interior decor is somewhat dated and could use an overhaul. Bathrooms are small and could use updating as well. But as far as location it was spot on for what we wanted. View and small town atmosphere.

"Decent Stay"

4
15/10/2015

This BW hotel is on a huge property of its own, more like a grand hotel. The surrounding is very clean and peaceful. Very convenient to access - right off highway 93. Room is decent, matress is way too soft.

"Good service and food"

4
13/10/2015

The staff were very welcoming and helpful the room was a good size and comfortable, the breakfast was sufficient it could have been a bit better having a microwave and fridge in the room is a great help. I would definitely stay again although having an elevator would be a huge advantage. The WiFi wasn't working all weekend.

"Vacation"

4
13/10/2015

Great place to stay. They take pets. Staff is very helpful, rooms are clean and updated. They also have a pool and serve continental l breakfast. Will stay again. Been staying their on and off for about 10 years. Hotel is right off the highway. It is a little out of the way but then you don't have to deal with the traffic in Woodstock and Lincoln.

"Good Location - Average Best Western"

3
12/10/2015

The rooms at the hotel are about what you would expect for an older Best Western. The room was clean, small, a bit dark even though I had a large window. There is a refrigerator and a microwave. It is conveniently located right off the freeway. There is a grocery store very close. The small town of Franconia is cute and close to other small towns and of course the White Mountains. If you are just staying a night or two and don't need more then the very basics, it is adequate.

"Overpriced/low quality"

1
11/10/2015

Paid over $225/night for a 2 queen bedroom on the second floor/no elevator. The breakfast was substandard at best. The only positive was it was fairly close to Flume Gorge area. I would not recommend this hotel.

"Our Worst BW to date."

2
11/10/2015

Very disappointed with our 3 day stay at this hotel. Very much let down by the management, who obviously employ minimum staff who do not have time to do their jobs properly. Expecting one reception staff in the morning to check-out, answer the phone AND replenish the breakfast bar will not work! We have seen more staff at a BW which is a lot smaller than this one and we missed the uniforms, (Jeans and T shirts at this one). Oh, one last thing the orange juice was awful! (cheap or watered down).

"Nice place in Franconia"

4
11/10/2015

I am not one to stay in the big tourist towns. I like to stay away from the crowds. The room was quiet, clean and well furnished. The hot breakfast included was great... Lots of variety. Loved the waffles., very light and crspy.I ate one every day!

"No elevator, beware!"

3
09/10/2015

This looks like a very nice hotel from the outside, conveniently located but there is no elevator to the second floor rooms! The staff were polite but not particularly friendly and seemed too busy even though it was certainly not busy when we checked in.

"Poor cancellation policy"

1
06/10/2015

Unclear cancellation policy (not detailed at time of online reservation); not permitted to cancel either by phone or online some 3 days prior to reservation. Initial reservation had easy cancellation policy; date or reservation subsequently changed online without clear notification of no cancellation policy

"could have been better"

3
06/10/2015

Adequate. But it was obvious that everything was done on the cheap. Squeaky floors, same old same old for breakfast every day, watery fruit juices. Overcrowded furniture in the lobby, NO Elevator so it was hard to get luggage beyond the 1st floor. However staff was friendly and helpful.

"Nice rest stop"

4
05/10/2015

Lovely property, right off the Interstate. Convenient to White Mountains and Littleton at a reasonable rate. Check in was a snap THANKS to Kristi who upgraded our room to a beautiful mountain view on the 2nd floor. Breakfast and coffee were adequate and well stocked. Why a 4 rating? There is no elevator, room a little small, and shower did not get hot enough.

"Beautiful Views"

4
05/10/2015

This venue is breathtaking and would probably be so at any time of the year. The only negative is no elevator so if you have heavy luggage (as we did for a two-week trip), you have to lug it by yourself unless the staff is willing to carry it for you, which he did on the evening we checked in. We had to carry our luggage out in the morning.

"Good place to Sleep"

3
04/10/2015

We drove up from Philadelphia to visit Mount Washington and found this to be a good location for an overnight before taking the Cog Railroad to the mountain top. The hotel is a little old but has many updates. The rooms are clean and the beds are comfortable. They have a free breakfast but the dining area is a little small for the size of the hotel. Overall I would stay here again if in the area.