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Best Western Dundee Woodlands Hotel, Dundee

4.0/5  - basé sur 629 notations.
13 Panmure Terrace, DD5 2QL, Dundee, Great Britain - Ver el mapa

El Best Western® Dundee Woodlands Hotel de Broughty Ferry le permitirá disfrutar de una fantástica estancia a las afueras de Dundee. Siéntase como en casa en unos jardines totalmente asentados. Este exquisito hotel le proporciona una fantástica ubicación para sus viajes de placer o de negocios con exquisitas especialidades gastronómicas cualquiera que sea el motivo de su visita. Los huéspedes estarán encantados de abrir su apetito en nuestro fantástico club de ocio cubierto con su gimnasio recién renovado y dotado con todo tipo de aparatos de gimnasia. Nuestro servicio de esteticista con cita previa se encargará de proporcionarle un relajante descanso y los huéspedes estarán situados a sólo 15 minutos en auto del centro de Dundee y sus numerosos tesoros culturales. Disfrute de un amplio espacio de estacionamiento para garantizarse un viaje sin agobios y acceda a los 53 campos de golf situados a sólo 30 minutos en auto para su mayor comodidad. Disfrute de su estancia en nuestro hotel.

Best Western

Dundee Woodlands Hotel

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Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Bar-salón
    Bar-salón
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 614 huéspedes
NOTA EMITIDA
Excelente
273
Muy bueno
211
Normal
88
Malo
33
Pésimo
9
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
79
De negocios De negocios
117
En familia En familia
147
En pareja En pareja
225
En solitario En solitario
17
NOTAS RESUMEN
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Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great hotel great value"

5
12/09/2018

Tip. Book via Hotel website for much better deals. Staff very friendly and efficient. Room clean and comfortable. Tasty breakfast with good choice. Friendly and well stocked bar. Nice to have gym pool and sauna facilities.

"Great Upgrade"

4
12/09/2018

We stayed here on Wednesday 5th September. We arrived late, 21:00, the receptionist offered us a room upgrade which we took. Our room was gorgeous. It was large comfortable and excellent value. Id stay again. All the staff we encountered where great and very customer focused.

"Well"

3
12/09/2018

In Sweden we have a word that can be applied here. The word is lagom and is not possible to translate into any other language but it meens ~ average. I was alone and had booked a room for one-and got it. Nice enough staff I guess Food was ok. Location, bar, drinks well... lagom

"Funeral Tea"

2
11/09/2018

Funeral Tea for Gran - Chose Woodlands on its reputation and that our Gran had enjoyed previous occasions there. Sad to say it was very poor. No welcome from staff of the woodlands itself and still waiting on someone from the woodlands speaking to us. Room tired and dull. No family table reserved. No indication of how the afternoon would go. Presentation poor soup was nice but the sandwiches were less than average and the bread hard. Just feel really let down. Sorry I've had to leave this review. The bar and restaurant are lovely areas it's such a shame that your main function (for want of a better word) area lets you down. So, Even though we didn't enjoy the sandwiches We were a hungry bunch and did eat everything in site and thanks to the woman at the bar (detailed below) we were able to wrap up sandwiches for people traveling/ long journeys to take away and for the remainder of our party who stayed for a few drinks in the bar. Good points:- Saving grace of the afternoon was a lovely girl working in the bar who was most friendly and helpful and an absolute credit to the woodlands and we are most grateful to her. On phoning to change part of our booking a few days before the girl I spoke with was lovely and helpful and also a credit to your establishment. This is not a complaint it's really just an observation on your approach to a funeral tea. sadly been to many a funeral tea at the same cost and this just missed the mark. Cost per head is nothing I would gladly pay a little more for a basic funeral tea if it meant better presentation service. Individual table service is so much nicer (and what we were expecting) than queuing up at a buffet especially at a funeral tea. Still quite raw and this might not make much sense. As I've said sad I've had to leave this review it's not a complaint just really an observation of your approach. Thanks

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Please accept our sincere apologies, at this very difficult time, for not exceeding your expectations. I will certainly be looking into these issue, s as we pride ourselves on our customer care. We do try not to invade the privacy of a mourning family, however on this occasion it appears that we did not get this right. Nikki Robertson, General Manager

"80th birthday celebration lunch spoiled by "Lunchkins for Munchkins""

2
10/09/2018

We chose Woodlands Hotel restaurant for an 80th birthday celebration lunch, because of past experiences of enjoying good food in a relaxed, peaceful and sophisticated atmosphere. Imagine our horror, when entering the dining room, to be faced with noisy infants in high chairs and a creche-type play area! This was apparently "Lunchkins for Munchkins" - no mention of which is on the Woodlands website, and nor was it mentioned when we made the reservation. The only advertising - found later - seemed to be on the inside of the toilet doors. Had we known of this there is no way we would have chosen to lunch there, particularly for such a special occasion. There are other dining areas which could - and clearly should - have been used for those of us not accompanied by "munchkins". Management should ensure that potential customers are made aware of this unexpected new venture, which does not appear to be in keeping with a hotel and restaurant of this standing. They should also ensure that any such customers are given the choice to be seated in an area outwith that used by "Lunchkins with Munchkins" patrons.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Please accept our apologies for not meeting your expectations during your visit. We have carried out extensive advertising regarding "Lunchkins 4 Munchkins" via social media and our pages. As I was on duty at the time, I am aware that there were 2 children in highchairs, at most 3 during lunch time. You were seated at a window table, however if you had informed us of your discomfort we would have happily offered you another table. We would never be in the habit of turning away any customers with children, regardless of it being a day when we have the play area in use, which is once a week and in a separate room from where we serve lunches. Nikki Robertson, General Mananger

"Whether vegan, veggie or meat, there is plenty for all to eat!"

5
06/09/2018

Having just lost my long term partner, this was my first time back without him. My friend and I were warmly welcomed and I'm glad that I decided to go back. The rooms are clean with plenty of space and the menu is excellent. We highly recommend the king prawns with sweet chilli dip. We will definitely be back again soon.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for kind comments. We were very sorry to hear about your partner. We look forward to welcoming you back again soon.

"Nothing special"

3
03/09/2018

OK. Rooms clean. It does have a pool and Jacuzzi. Located in a residential area but set back in a wooded property. Probably better places to stay in this area but not bad. Don't eat here though. Terrible service! Rude and incompetent.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that you had an issue with both the food and the service in the Restaurant. Please can you contact myself directly to discuss this on 01382 480033 if you have not already done so.

"Great value"

4
02/09/2018

Got a great deal through booking.com for one nights bed and breakfast. Had a bereavement and were going to cancel but decided to go ahead with our stay. The receptionist the night before we arrived couldn't have been more helpful and at check in remembered us. The room was confused and clean, great sized bed, a bit warm but a fan was provided so that was good. We used the pool with a jacuzzi and that was a bonus. We ordered room service and they did tell us it would be a while due to a function they had in, however after 1 1/2 hours we decided it was rather too long. Receptionist again was lovely, checked for us and explained they had overlooked our order and it would be with us in 10 mins, meanwhile could they give us a complimentary drink from the bar. Great touch and food arrived within the time stated. Breakfast next morning was the usual continental and hit buffet. Tasty and filling. On checkout we hadn't been charged for our room service, so again a very thoughtful touch. The while hotel is spotless, fresh and friendly and provided great service. We will definitely return and wouldn't hesitate to recommend a stay here.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that you experienced an issue during your stay and am pleased that we were able to fix it for you. We look forward to welcoming you back again.

"Great hotel with the most friendly staff"

5
31/08/2018

Stayed here for two nights , great welcome, wonderfully helpful staff, a great heath club and spa and perfect rooms for my wife and I and our 14 year old son Dinner was so good we decided to eat here on both evenings I wouldn't hesitate to re book this hotel we all gave it a terrific thumbs up

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you and your family enjoyed your time with us. I will pass on your kind comments.

"Pity I couldn't make it 5 stars..."

4
29/08/2018

We have stayed here on numerous occasions and have always loved it! The staff are so accommodating and approachable, the bar is warm, homely and relaxing, and the pool/spa is divine. However, our room (mainly our bathroom) was starting to look dated on this trip. We have stayed in room 108 on most of our stays here as we usually have our guide dog with us, and have never had any reason to be disappointed. However I noticed this time that the grout in the shower is beginning to turn black in some places and the sink has had something dropped in it which has stripped the enamel off the inside of the sink which although it isn't dirty it is obvious to both see and touch. I don't wish this to be construed as a negative review...merely constructive. I myself am coming back for a girly weekend away in September and I can't wait!! See you all again soon! Xx

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback, I appreciate your constructive comments. As I am sure you can appreciate with 65 bathrooms grouting is a constant task that needs to be dealt with. I will let our Maintenance team know that 108 needs to be done with urgency. We look forward to welcoming you back again soon.

"Nice hotel."

4
27/08/2018

Just returned from a one night stay at this hotel. On arrival we were very pleased with what we could see for the price we had paid. Room was spacious and had everything we needed. We eat in the hotel restaurant, we did however find prices quite steep but the food was good. The buffet breakfast was great and something there for everyone! Poor area was also great, our 2 year old loved it! Overall a great stay and would return!

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Good hotel and great value for money"

4
27/08/2018

This hotel offers good value for money with warm accommodation and good food. Staff are friendly and willing to help, as required. It offers excellent facilities for events and conferences with excellent catering provided.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Weekend break"

5
27/08/2018

Staff at Woodlands could not have been more helpful or professional. Fabulous [place and lovely people. Food was also very good, as were the facilities. In a lovely residential area, not noisy or too busy.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Good location"

4
14/08/2018

A well kept hotel in a quiet location with free parking. Located just a few miles from Dundee it is fine for driving or catching a bus to get into the city. It takes five minutes to walk to the bus stop, down hill, allow a few minutes longer for the up hill return.

"Yuk"

1
07/08/2018

This was our second stay at the Woodlands Hotel on Panmure Tce in Barnhill where I grew up. The first stay in 2016 was great no problems at all. This stay was totally disgusting with bugs running around the room and when reported to the desk nobody seemed to care. I have been a member of BW for a number of years and never encountered this lack of customer service before whether in Mexico, Peru, the US or other countries , I will NOT recommend this hotel to anyone even if it is where I was born.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I must sincerely apologise for the lack of customer service you received during your recent stay with us. This is not our usual standard an dis unacceptable. The first I was made aware of the silver fish in the bathroom was on the Monday morning and this was then dealt with swiftly and I am unaware as to why it was not dealt with at the time you reported it and this will be thoroughly investigated as the comfort of our guests is of utmost importance to us.

"Lovely relaxing mid week break"

4
04/08/2018

Our first visit to this hotel and it will not be our last. On arrival the hotel looks very impressive for it to only be a 3 star and the entrance and lounge area are also lovely. We only booked the day before we arrived direct with the hotel and got a good price for a king room for a 2 night stay on D/B/B. All the staff were very pleasant and our room was a good size on the 1st floor room 215. Both myself and my husband booked treatments on the Thursday afternoon and this was one of the best Swedish massages I have ever had and this alone would be enough to make us book the hotel again. The swimming pool, sauna and steam room also made for a very relaxing time. The food was fantastic as was the menu, plenty of choices and some very unusual combinations so the flavors really complimented each other.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your kind comments and I will pass this on to the rest of the team and to Christine. I am pleased you had such a relaxing and enjoyable time with us and we hope to welcome you back soon

"Dundee visit"

5
27/07/2018

Great hotel and location, esp if you have a car. Very relaxing place with very helpful staff. Rooms a very high standard, pool and leisure facilities good too. Hotel must have been recently refurbished as everything looked good. Walk-in shower was new and excellent.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us your comments and we are pleased to hear that you had such an enjoyable time. We look forward to welcoming you back with us again soon.

"Not bad for a short stay"

3
25/07/2018

Booked into this hotel for 2 nights, as a nearby base for a wedding. I made the reservation over the phone which was really straightforward and got immediate email confirmation. I mentioned that I would be arriving mid-morning, due to my flight arrival time and traveling through the night. However, upon arriving at the hotel the same lady who made the reservation appeared quite shocked that I had arrived at 10:00. Not particularly welcoming, but I was happy to wait in the bar area until a room was available, about an hour later. The drive up to the front of the hotel is really nice, and the building has a charm to it. I found it quite traditional throughout. The bedroom was a bit old fashioned, but clean and comfortable, and had everything I needed. Lunch in the restaurant was good, service friendly and fast, and prices very reasonable. I also had breakfast both mornings and the selection was good. The night porter was quite reluctant to serve drinks in the bar later in the second evening, but he did eventually allow us through. Overall, not a bad stay.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your feedback and I am pleased that on the whole you enjoyed your stay. Unfortunately it is impossible for us to guarantee an early check in as check out is 11am but I am pleased to see that we manged to accommodate you quickly. I will be bringing up your concerns with the staff in questions and can assure you that this is taken seriously We hope you will stay with us again in the future

"Beautiful "

5
22/07/2018

Plenty of parking... We parked 2 mini buses with no issue. Staff very friendly and helpful. The hotel is spotless, beds very comfy and large. Breakfast was fantastic everything had been thought of. I would highly recommend.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back.

"Lovely hotel"

5
21/07/2018

Stayed at Woodlands hotel last weekend as I was in the area for work. What a lovely hotel in a quite location. During down time I walked also the coast into town, which again was really nice. The only slight issue we had was clearly the staff couldn't cope with the amount of people who arrived all at the same time for breakfast on Sunday morning but we got through it. Would have no hesitation in booking to stay at the Woodlands again.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to welcoming you back again soon. I will pass your comments regarding breakfast to our Restaurant Manager.

"Nice enough Hotel"

3
17/07/2018

Stayed here in early June room was nice enough, was quite a bit out of town so not good if you are unable to walk far. Staff on reception were nice and told us how far the walk would be. staff in the restaurant at night were brilliant same as the food. Different story in the morning breakfast wasn't the best, food temperatures obviously weren't checked enough as most of the items were cold and well under temperature for hot holding. Food sitting at an open door really doesn't help the matter and asking for something as simple as jam was a major problem took about 10 mins to return with it. Room was nice enough bathroom could do with a bit of an update but all in all not the worst I've stayed in.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your time with us. I have taken note of your comments regarding the Breakfast issues and will be discussing this with the Restaurant Supervisors.

"3rd visit "

5
15/07/2018

This hotel for me is a relaxing, quiet hotel perfect for a night or weekend stay for leisure- this was my 3 rd time here and as usual everything was excellent- the room was nice, food in restaurant was excellent , breakfast was great - this hotel has gluten-free menu for dinner and loads of things available for breakfast which was good as wife is gluten intolerant- thankyou again

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back again soon.

"Comfortable room, great food"

5
10/07/2018

We stayed for two nights towards the end of June. Our room was in the original building and was bright and spacious. The bedside lights could have been better for reading but that was only a minor fault and did not really detract from our comfort. On the first night we had dinner in the restaurant. We were surprised at how extensive the menu was even including plenty of choices for vegans and those people requiring gluten free. The service was quick and courteous and the food which we selected was delicious. There was plenty of choice at breakfast too. It was a most enjoyable two day break.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back again soon.

"Quiet Location"

3
10/07/2018

Went here with a friend last month wile on an adventure, the drive up was nice when we arrived there was some type of event on, nice venue but the staff hardly smiled, free carpark too so saves hassle, Quiet location

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback.Please accept my apologies that you did not receive our usual friendly service which we are known for. Hopefully we can welcome you warmly back again soon.

"Lovely peaceful hotel"

5
10/07/2018

Lovely hotel in a quiet location. Very reasonabley price which also included breakfast. This hotel has the added advantage of a swimming pool which was great. Rooms clean and service for breakfast was excellent. Will definitely be back this part of Dundee is lovely!

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your time with us. We look forward to welcoming you back again soon.

"Perfect wedding night away"

5
09/07/2018

Stayed overnight for a wedding. Room was clean, spacious and modern - amaaazing big walk in shower! All staff i encountered were lovely. Wedding meal was lovely and breakfast in the morning was ideal. Unfortunately did not have time to venture to the leisure facilities but they looked good - will try out on my next stay!

"Sister in law's wedding "

5
08/07/2018

Stayed here after attending my sister in law's wedding. Can't fault it. We had a family room, beds were really comfy and bathroom had a great double shower. Staff were fab and the breakfast was great. Even went for a swim before checkout. Would definitely go back.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with and look forward to welcoming you back again soon.

"nice place"

4
03/07/2018

All good.....check-in = nice & easy Room (105) = clean & tidy & quiet (although i did heard SOMEONE SPEAKING RATHER LOUDLY AT 6:30am one morning....think he must of been a little deaf & sitting next to the CONNECTING door !?!) Breakfast = buffet style - but FRESHLY cooked eggs etc. can be ordered.... i RECOMMEND a cheese & ham omelette - IT WAS MARVELLOUS !!) You can get your £10 worth...in your hungry !! Staff friendly enough & knowledgeable about the area...

"Great place to stay"

5
03/07/2018

Excellent hotel and staff, breakfast good and plentiful and the evening meals are great in quality, quantity and range of choice with an ever changing daily specials board. Did not use the pool or gym facilities though looked very tempting if you are of that mind. Regretfully in the heatwave there is no Air-con but the management had gone to the trouble of purchasing fans for all rooms, that is consideration for guests.

"Perfect birthday with family"

5
25/06/2018

The place is a gem - set in wonderful surroundings but in the centre of Broughty Ferry. A lovely town in the East Coast of Scotland very near to the city of Dundee. Staff were so helpful and lovely both on Reception and in the dining room.Room was a bit on the small side and for a couple had only one chair - I know they would have provided another if I had request one but the weather was so good we just couldn't be bothered and were only in the room to sleep! Meal to celebrate my birthday was super and all of my family remarked they would come again (they live in Dundee). All in all a wonderful weekend.

"Another perfect weekend"

5
24/06/2018

Just home from another perfect weekend in a great hotel. No complaints at all-as usual in this well run hotel. We have visited this hotel a few times over the past few years, and have never been disappointed in any way. The rooms (we stayed in the Abercromby Wing) were once again spot on...so well maintained by the Cleaning Staff. We had breakfast this morning which we thoroughly enjoyed as normal. It's nice to note that there hasn't been a high turn over of staff -which I think is a good sign. I must give a special mention to Aga at Reception, who went more than the extra mile to look after my in-laws who needed a change of room to suit their needs. Thanks Aga. It's really for this as well as all the other positives, that I would have no hesitation in recommending this hotel to anyone. It's great.

"Nice hotel with swimming pool"

5
23/06/2018

As we came here with children, the swimming pool is very good entertainment for them. And the room price was not expensive too for family room though the room doesn't look luxury because at the time we chose standard room. But we got one big bed and 2 single beds with 2 TV! I forgot what room's name is that. And we got free breakfast included in that price. It's easy to get here as well. Free parking but can be reached by bus as well.

"Wonderful hotel with fantastic staff"

5
19/06/2018

Had our wedding here and spent the night. Bridal suite was lovely and spacious. Four poster bed with towels folded like swans and pretty petals scattered on it. Chilled bottle of prosecco and glasses waiting for my myself and bridesmaids at checkin. Staff were amazing throughout our stay, nothing too much trouble. Food was fantastic. Our son and family also stayed a few nights and loved all the leisure facilities. Thoroughly recommend this hotel.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you so much for taking time to leave us a review. We are delighted that you we were able to make your special day memorable and that you and your guests enjoyed your stay. We hope to welcome you back some time.

"MG Car Group visitors Dundees Hotel"

5
11/06/2018

BW Woodlands is situated in Broughty Ferry and is handy for the city of Dundee but has a seaside/country feel. An excellent hotel with new bedroom extensions and leisure facilities. Staff are very friendly and knowledgeable and helpful. Meals and breakfasts are excellent and choices good. Self service breakfast buffet with additional needs met if requested.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for reviewing your stay with us. I am delighted that you enjoyed your stay and hope you return again in the future.

"good place to stay"

4
04/06/2018

We were attending a wedding in Broughty Ferry so we chose this one to stay at,we were a tad early but they let us in as the room was ready which was nice. We were on the ground floor so it was handy for everything They could do with sockets next to the beds to go on the internet in bed Most of the staff was friendly except one of the barmen he was a bit sour faced. The rest of the staff were fine and helpful . I believe that a friendly face is what makes any business popular as it makes you want to return.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your comments and I am pleased you enjoyed your stay with us on the whole. I will certainly look into the points you have raised as I completely agree that it the friendliness of the staff that makes a place stand out and this is what we strive to achieve but obviously lacked on this occasion. I do hope you will stay with us again in the future.

"Very comfortable"

4
01/06/2018

Stayed here for a week during a golf outing. Very convenient location to several known and lesser known courses in the area. A few miles away from Carnoustie. Room are clean, reasonable spacious. Very nice sized beds. Morning buffet breakfast has everything. Very comfortable stay and good location.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for leaving your comments for us and I am delighted that you enjoyed your stay with us and hope you return again in the future

"Weekend Break "

4
31/05/2018

Lovely stay at the hotel recently. We arrived early and did not expect our three rooms to be ready but they were which was a pleasant surprise. We had a quick freshen up and unpack then had a bite to eat in the lounge bar, soup and sandwich all round, tasty and prompt service- maybe slightly pricey (only afterwards we realised the special offer as advertised had not been applied at the till). Rooms were clean and comfortable. Breakfast tasty and in plentiful supply. The only issue we had was the slightly less than helpful reception night staff when the door keycard would not work but this was all due to wedding guests arguing and fighting with each other, would not put us off returning to the hotel

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us your feedback, I can only think that the only reason we would not have applied the discount to your lunch would be if it was a saturday or sunday as the offers are only for monday - friday. If this is not the case then please accept our apologies and I will make sure all the staff are aware of our offers. I do hope we will see you again soon and can only apologies again for the mishaps during your stay

"wedding party"

5
28/05/2018

from start to finish we stayed 3 days and 2 nights the hotel facilities and staff were really brilliant the hotel could not do enough for you we would recommend this hotel for anyone considering a trip to Dundee and the surrounding area as you do need a car and is only 10 mins from dundee

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your stay with us and look forward to welcoming you back again soon.

"a great pre cruise idea !!!"

5
24/05/2018

Right from the first greeting at reception my friend and I had a fabulous time at this hotel - we had help with our suitcases to a spacious, spotless twin room on the first floor. We didn't have an evening meal there but the breakfast was amazing and plentiful. They kept our car for the 8 days we were on the cruise and organised a taxi to the port which arrived on time. This was all for £97 for the 2 of us. We will be returning to this lovely friendly hotel very soon.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you fro taking the time to leave us feedback. We are thrilled that you and your friend enjoyed your stay with us and we look forward to seeing you again soon.

"Weekend Break"

4
07/05/2018

We stayed in the Wyldes family room with 3 adults, very large room bath and walk in shower, staff very freindly and approachable, would definitely stay again.Broughty Ferry is a lovely seaside location and is very central for the east coast.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking time to review your stay with us. I am very happy that you enjoyed your time in the Wyldes room, and look forward to welcoming you again sometime. Best Regards

"Tour stop"

4
07/05/2018

The hotel has a great deal of character, great staff and rooms have very clean ensuite bathrooms. Location wise near the beach the hotel is povides a wonderful stopover for the North Sea. A nice stopover from the usual places in Scotland.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I am delighted to read that you enjoyed your recent stay with us, and look forward to welcoming you again should you decide to return. Best Regards

"SHORT BREAK IN BROUGHTY FERRY"

5
02/05/2018

As Broughty Ferry is just a short drive from our home in Edinburgh Woodlands Hotel was an excellent place for a short break. My wife and I enjoyed our stay and would not hesitate to return or to recommend it to other people. The hotel was clean, comfortable, friendly and extremely good value.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I am so pleased to hear how much you enjoyed your stay with us and I will pass on your comments to the rest of the team. We look forward to welcoming you back again in the future. kind regards

"Friendly staff make the hotel"

4
01/05/2018

I messed up the booking but nothing was too much trouble for reception staff. Welcoming clean and well maintained.The bedroom was a twin(my error) the single beds not firm enough for me but that's personal preference but room was immaculate and ready early. Ate in the restaurant good food portions reasonable but felt lack of imagination with vegetables ( garden peas,) W when trying to be quality simple things like this can be easily sorted. Pool excellent nice size and gym equipment looked in good condition. Breakfast good excellent porridge but perhaps closer eye on toppling up hot food. Will book here again good value and environment

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I am pleased to read that yo on the whole enjoyed your stay with us. I will certainly look into the points you have raised. We look forward to seeing you back with us and please contact our reception team who will be happy to make any reservations for you. Kind regards

"Nice hotel"

4
01/05/2018

Was only here for one night although was a lovely hotel and very clean. It's a bit out the way of restaurants and pubs etc, but the hotel itself was nice, quick check in and check out and staff were friendly.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us your comments. I completely understand that we are a little more off the beaten track for the centre of Broughty Ferry with it's great pubs and restaurants and we are happy to book any transport or meals etc for you. We hope you will stay with us again in the future. Kind regards

"Only one night but..."

5
30/04/2018

I only stayed but one night, but I was most impressed by the hotel,. The staff were very friendly. My room was spacious, comfortable and well-appointed. I would certainly consider using the hotel again.

Nikki R, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank yo very much for your kind comments, I will pass this on to the rest of the team. We look forward to welcoming you back again in the future. kind regards

"Mum and four children"

5
24/04/2018

I had a great stay with my 4 children. It was fab to have a room that would accommodate me and my children. Breakfast was great but it would have been much easier for me to manage had I been sat closer to the buffet rather than drag my children through the whole restaurant to get to the library. Aga was exceptional from the moment we arrived until we left. The lady in the health club was great too and lovely to talk to and interested in my kids. Would definitely stay again with my children. Thank you.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you and your family enjoyed your time with us and sincerely thank you for your comments. I will pass on your suggestion of sitting parents with children closer to our Buffet if possible. We look forward to welcoming you back again.

"One Night Stay"

4
23/04/2018

Just returned from a single night stay for Our Anniversary. Lovely modern clean room, very quiet and very comfortable. Enjoyed our stay. Staff pleasant in the bar and very helpful assisted with our request for glasses and ice for our Champagne. My only complaint would be the Reception staff.... check in and check out we were left waiting just that little too long and didn't feel we were truly welcomed. Other than that we had a nice stay. Would return.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and that we could make your Anniversary special. I will pass your comments onto our Head Receptionist.

"Highly recommend "

5
13/04/2018

Stayed here for two nights and it was fantastic! The staff were above and beyond helpful even helping us find a screw driver to allow my son to put batteries in his remote control car. The place was spotless one of the cleanest hotels I've ever stayed in ! The leisure suite was also spotless and very nice to be in!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time t leave us feedback. We are thrilled we could make your stay so enjoyable and I will ensure your kind comments are passed on to all the heads of departments.

"Two night break"

4
13/04/2018

My wife and I stayed here for 2 nights recently and enjoyed our stay. On arrival there was more than adequate parking, despite being early we received our room keys and check in was fast, efficient and informative. Our room despite being a standard room was more than adequate. Breakfast was good. We used the swimming pool on 2 occasions and it was also very good with the girl on reception very pleasant.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Liked the Restaurant Best!"

3
12/04/2018

This hotel is adequate for most needs. The restaurant is excellent and I visit it frequently. The bar is too small for large events and could be extended. The rooms are fine, generally but the attic ones should be avoided, as they have small windows and sloped roofs. Their bathrooms are narrow, there are noisy water pumps in them, which are loud when in use and there is poor soundproofing between the adjoining bedrooms.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We delighted you enjoy your time with and that you are a frequent visitor. We do understand that our top floor rooms are not our best and that is why we advertise them as our standard doubles and the cheapest option for two people. Please feel free to contact us directly next time you stay and we will do our utmost to ensure you are not allocated a room on our top floor.

"Short Weekend Break"

5
09/04/2018

Great hotel with excellent leisure facilities and great value for money , will definitely return with other family members for another weekend break. Staff were excellent , very helpful and friendly to ensure you had a pleasant stay. Easy access to Dundee and many of the surrounding areas for any golf enthusiasts.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your time with us and look forward to welcoming you back again soon.

"Wee gem"

4
08/04/2018

Sadly we only had one night at this hotel and arrived after 9pm so didnt even try the leisure facilities, they looked nice though. The room was on the top floor so lots of steps, not for the less able but we were offered help with our luggage. The room itself was nice, clean and fresh. We had a couple of drinks in the bar, nice atmosphere and well priced. Breakfast was busy but ample. Well worth a visit.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us. When you return please contact us directly and we will do our utmost to ensure you are not allocated a top floor room again.

"Incredible"

5
07/04/2018

We stayed in the “Wyldes” room - the best room we have ever stayed in. It was an enormous kingsize room with two chair beds for our two boys. It had a wee table and chairs and a comfortable chair as well. The bathroom had a beautiful modern big bathtub and a big shower. The room had everything we needed and more! The omelets were so tasty and the rest of the breakfast. We sat at the bar area which was lovely and tastefully decorated. The staff was so friendly, helpful and kind!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you and your family enjoyed your stay with and we are looking forward to welcoming you back again soon.

"Spa weekend"

5
03/04/2018

We arrived at 1pm our room was all ready for us and it was lovely it was spotless and very comfortable we looked on to a garden with seats to sit on. We had treatments booked one at 2pm and the other one was 3 15pm I was the later one so I went to the bar and ordered a sandwich it was lovely the staff were brilliant they were very helpfull. I really enjoyed my treatment thank you Christine hope to see you again Our evening meal was great good size portions well presented and value for money and again the staff were great also great choice for breakfast well done everybody at woodlands hotel.we got a really good sleep it was lovely and quiet. The hotel ratings was let me put rating in so I will say here all 5 star I enjoyed my time there.

"Restaurant Review Only - Fantastic"

5
29/03/2018

We visited the restaurant on 28-Mar-18 for my daughter's birthday (4 of us in total). The staff were so friendly and helpful, and hid the birthday cake my mum had bought for my daughter. The prawn cocktail was lovely, nice and light sauce. My aunt and I had the balti and I would say it was the only thing I would mark the restaurant down for as it tasted a bit "Uncle Ben's" if that makes sense but it was still very nice and portion sizes spot on. My mum had fish and chips and she said it was lovely. My little girl had fish fingers, chips and beans, it would've been nice to have had the option of potatoes instead of chips but I got her a side of broccoli instead. My mum and aunt had the chocolate and salted caramel tart and both said it was absolutely amazing. The staff were so attentive and welcoming, from the assistant manager to the waiting staff. I could not recommend this restaurant more highly, we will definitely be back for lunch soon!

"Miserable staff"

3
27/03/2018

The hotel was about right for a three star hotel, some of the decoration was however a little jaded. Beds, rooms and facilities available would have earned a higher rating as they are quite good. Food pretty much as expected nothing to write home about! The biggest let down or gripe is the miserable attitude of the staff who are employed to make you feel welcome. No acknowledgement unless they are greeted first, no smile and absolutely no how can I go beyond my duties to make you feel at home. I have stayed in best western hotels in various places in and out of the UK and this as far as customer care was poor. You don't enjoy your job then change. It.

"Holiday visit"

5
26/03/2018

This has been our 4th visit to the woodlands and it is as good as it was when we first came, the food,staff and service were all excellent, I cannot praise you any higher and thank you All for making our stay so enjoyable. Looking forward to our next trip yours kindly Alasdair Macdougall.

"Girls weekend away"

5
26/03/2018

Lovely stay, good food great and staff very helpful. Would definitely go back . Place was clean and swimming pool, sauna etc was lovely and quiet. Great for a wee weekend away and neat to St Andrews . Ideal location

"Nice hotel but"

2
21/03/2018

Nice hotel but spoilt by the attitude of staff the staff.rooms are abut dated but clean. I have stopped at this hotel about 5 times and every time have had issues with staff very suspicious about what you charge to your room. The last visit was asked for a debit card but told the girl on reception I didn't have one,was told I couldn't charge to my room even though we get an allowance. Asked to speak to the manager at which point she said we could but next time we stopped we would not be able to. No problem I won't be stopping here again. Stop treating people like they are going to charge stuff to there room and then do a runner

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I am sorry that you have been made to feel unwelcome at our hotel, I can assure you that this is never our intention. It is our policy that we have to have some form of details before anyone can charge anything to their room, I am aware that very few people would take advantage of us not having details but it does happen and we have to protect ourselves from this. Unfortunately the minority has spoilt the situation for the majority of our guests. I understand if you do not wish to stay here again but do hope you will reconsider.

"Ruby Doo"

5
19/03/2018

Just back from night to celebrate Ruby Wedding,We had lovely clean comfy room,Great meal in restraunt Masterchef rated food great sticky toffee pudding . All staff from housekeeper to management freindly attentive polite and well mannered. would highly recommend this hotel and we thankyou for great stay.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your stay. I will pass on your comments to the staff.

"Weekend trip"

3
18/03/2018

Nice hotel. Rooms clean and comfortable. Meal in the restaurant was good and good selection to choose from however the breakfast was not good at all... buffet system so food was cold/ Luke warm. This was a fair let down for our stay.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I apologies for the quality of our breakfast during your stay, it is very unusual for this to be the case and I will certainly be investigating this. We check the temperature of every item on our hot buffet at least 3 times during our service and can assure you that this is not our usual standard. I do hope you will stay with us again.

"Very good value"

5
08/03/2018

Quiet, clean, spacious rooms with very comfortable bed, quality bedding and fast wi fi. Excellent spa facilities with very helpful staff. If travelling with children be aware of the adults only times at the pool.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.

"Great couple of nights stay"

5
05/03/2018

What a great couple of nights my wife and I enjoyed recently at the Woodlands hotel. We booked the hotel via the Best Western website for an excellent bed and breakfast rate. Prior to arrival I contacted Nikki Robertson (General Manager) with some questions and for suggestions re things to do locally and she responded very quickly and could not have been more helpful. We arrived at the hotel at around 6pm on the Friday evening and it was actually Nikki who checked us in. This was very swift and Nikki provided us with all the information we required about the hotel and also volunteered to call us a taxi into town if we didnt fancy the 20 minute walk. Our room was really nice and comfortable and just one flight of stairs away from the restaurant and bar. After getting ready for the evening we made our way to the bar for a few drinks . The bar has an excellent selection of drinks at very reasonable prices and the bar staff were extremely polite and friendly. The following morning I made full use of the leisure facilities which were really good. Clean and in full working order. Breakfast was an absolute treat. Most items are from the buffet but you can order other items direct from the kitchen. The choice and quality of food available was excellent. The second nights stay and following morning were pretty much the same as above and we have no complaints at regarding our stay. Our only regret is that we never actually ate in the restaurant other than breakfast. Maybe next time. The hotel has lovely well kept gardens and is in peacful residential area of town. It's only a 5/10 minute walk to the seafront and as mentioned earlier 20 minutes into the centre of Broughty Ferry. The sea front offers amazing views and is great for a walk around on a nice day. Broughty Ferry itself is great wee town with many shops bars and restaurants. I also found the locals to be very friendly. This was our first strip to Broughty Ferry and to the Woodside hotel but it sure wont be our last. Big thanks to Nikki and all the staff for making our stay so enjoyable.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for giving us such positive comments. It is always our pleasure to help any guests staying with us and I am delighted that you enjoyed your stay with us. Our entire team strive to deliver excellent customer service in all departments and it is always nice to know when we get it right. When you stay with us again just email myself and we can arrange your stay for you and possibly recommend other restaurants and things to do in the area. I look forward to hearing from you soon, and once again thank you for your comments.

"Valentines meal"

5
05/03/2018

Enjoy a lovely meal here for Valentines. Disappointed they have done away with the 2 course and 3 course menu, but nevertheless we enjoyed our delicious meals. Service was great, and a nice relaxing atmosphere. If we hadn't been working the next day a liqueur coffee in the bar to round off the meal would have been great. Keep up the good work!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for taking the time to leave us your positive comments. I will certainly take on board your comments of the set price dinner and will discuss with our head chef. We are delighted that you enjoyed your evening and hope to see you back again soon.

"Plumbers ball"

5
03/03/2018

Great night had by all,food excellent and band good, waiters and waitresses did a fantastic job.good prizes to be won also,looking forward to next years,hopefully back at the woodlands,so we can have a great time.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
We are delighted to hear how much you enjoyed the evening, many of you have passed comment on the service which is fantastic as most of them are quite young. I will certainly pass on your comments to the team. We also hope to see you all back again for next year.

"Very nice hotel"

4
01/03/2018

I thought this hotel was really nice. Pleasantly surprised. Nice bedroom and big comfortable bed. We didn't bother going out and had drinks and a meal in the hotel which we both enjoyed. Breakfast was also good. The hotel seemed busy but we didn't have to wait or queue.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank yo very much for taking the time to send us your lovely feedback, it is always nice to know that we often get it right for our guests We look forward to you staying with us again in the future

"Wonderful Relaxing Break"

5
26/02/2018

Stayed at the Woodlands Hotel for a few days last week with my wife, had a wonderful relaxing break. Loved everything about the hotel, the staff, the restaurant, the room - all superb. We usually look out for Best Western hotels wherever we decide to go, this one is a gem. Will certainly be back to stay again, would thoroughly recommend this hotel to anyone looking for quality accommodation and service at a very reasonable price

"Good experience "

4
18/02/2018

Room was great, service at reception was goid and the food in the restaurant was nice. We didn't have time to use the pool but it looked great. The only downside to our stay was that we weren't warned that there would be several Christmas parties taking place whike we were there. The guests were fine and were mostly in the function room but it made it difficult to use the bar and after visiting family in the area we could not find a parking space on our return. That said I woukd visit again . Good value for money and very clean

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that you struggled to find space to sit when you returned. If this happens again please mention it to a member of staff as we may be able to find another area for you to sit. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"School break "

3
15/02/2018

Hotel nice, leisure facilities superb , bar was OK too and breakfasts were nice also . We were in room for three but had to ask for bed sheets for pull out sofa bed which was very very uncomfortable but the staff helped stay comfortable and suggested splitting the big bed to singles, but second night great till workmen started with cutting tools and shouting orders at each other. Just unlucky I guess !! .will visit again as we enjoyed our visit to broughty ferry .next time a higher score . Thanks Sylvia. Dot. and Bebbie oh and Louisiana .

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us. If you have any issues during your stay please feel free to inform Reception and we will do our utmost to fix them for you. We look forward to welcoming you back again.

"Un helpful staff "

2
29/01/2018

Was very disappointed staying here for the weekend, a wedding was on , bar was overcrowded no seats all taken up by wedding party , when we asked to sit in empty restaurant, was told it's not possible. We complain at reception , then they said it would be possible to sit in there . Our room was above kitchen and smelled of fish and chips at night, in the morning smelt of breakfast. Shower didn't run hot and the sink was blocked . When we brought this up on check out . All they said it was to late to complain we should have told them last night and all they could do was say sorry . I've stayed here in the past , unfortunately this time was not a good experience and hotel seems run down a bit , only interested in wedding party's .

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that there was some confusion as to whether you were able to sit in the Restaurant, if our Bar is full due to Wedding guests you are more than welcome to take a seat in the Restaurant. Please accept my apologies that you were not given the option to move to a different room once we were informed of these issues. With regards to the the cold food at breakfast I have made our breakfast staff aware that the kitchen will always prepare fresh food on request.

"EXCELLENT WEEKEND"

5
29/01/2018

Thouroughly enjoyed our stay at this hotel. The staff were efficient and very friendly, hotel and spa spotlessly clean and the food was lovely. Buffet breakfast had plenty variety for everyone. Will definately go back.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"A few days off"

4
30/12/2017

The hotel is very comfortable the staff were very helpful through out and the hotel was extremely clean, the meals were good at a reasonable price. I would have liked to have seen tablecloths and side plates on the restaurant tables as this gave the wrong impression which given the quality of the meals was a shame The bar was well stocked and the hotel has a nice swimming pool. Our room was perfectly functional. We had a handicap room the bathroom was one of the best equip I have come across with a fully equip wet room. the room was warm throughout and the blackout curtains provided a darkened environment. Tea and coffee was plentiful. Overall a good experience, Would I recommend this hotel certainly

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for taking the time to send us your comments and kind words. With regard to the tablecloths etc. unfortunately it is not feasible for us to do this due to the cost implications and the type of hotel and dining area that we are, we go for the more relaxed dining experience but I can appreciate that this does not suit all customers and it is nice to know that the quality of our food deserves a better back drop. We hope to welcome you back again soon.

"Lovely last minute overnight stay!"

5
22/12/2017

My partner and I decided on staying here as a last minute thing, so glad we did! Hotel was lovely (only downside is that we had an executive room which I wouldn't have necessarily classed as an exec room, more of a standard room), lovely breakfast the next day, leisure facilities were great! We will definetly be back!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay. We do have standard double rooms which are slightly smaller, in the original wing and some are up three flights of stairs. We do have some king rooms in our modern wing which you may like to try next time you stay with us. We look forward to welcoming you back.

"Always excellent customer service , staff are always welcoming and helpful."

5
12/12/2017

We use this hotel regularly. As above we can't fault this well run hotel. The leisure facilities are excellent with a warm good sized pool jacuzzi steam room and sauna . There is also a well equipped gym. The breakfasts great giving plenty of variety for all tastes. I recommend the poached eggs. The dinner menu is well varied and food is delicious at a reasonable price. We were in a large room in the New build which overlooks a quiet landscaped garden. Everything is spotless and there appears to be a good team of cleaner. The General Manager Nikki is the best. Nothing is too much for her.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for your kind words and I will pass this on to the rest of the team. We are delighted to hear how much you enjoyed your stay and look forward to seeing you again soon.

"Good room, great staff"

5
12/12/2017

Thoroughly enjoyed my two-night stay at Woodlands. The staff are all very attentive and helpful and my room (205) looked out over a patio area. I would not hesitate to stay there again and, if I had had more time, I would certainly have used the spa and pool which looked very inviting.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us your feedback and we are delighted to hear how much you enjoyed your stay with us. We hope to welcome you back again soon.

"Dont expect to eat"

2
11/12/2017

Visited at the weekend for 2 nights . Arrived Friday , rooms ok though narrow and went to dinner . No problem Second night Saturday - came back from shopping and asked if there was any specific time we could come down for dinner . I was flexible and I didn't stipulate any time - I was willing to fit in We are fully booked was the reply .Outside on Saturday dreadful weather and going back out was hazardous . I felt this was unreasonable and as a resident I stated I thought they would keep some tables for those staying The very abrupt manager who insisted on talking over me told me an email would have been sent you 5 days ago saying that you had to book 4 days in advance for dinner I pointed out that no email had been received ( and I double checked my trash and spam later to verify ) and when I ate on Friday no mention was made of this supposed procedure. But she was having none of it I have visited this hotel numerous times over the past 2 years as has my sister and her family , and my daughter and are family and this has never been the case before In any case as the hotel knew this I just felt they might go the extra little bit for a valued customer . But no the manager who I have never seen before was having none of it , and the valued cust6omer bit wasn't on her radar and despite recovering from a broken ankle I had to go 2/3 mile to get a meal . HOWEVER the most galling part was that I had a look in the dining room before I left at 8.40 to find that at least 8 tables were empty and they were hardly over run On checking out the next day I watched as the same manager demanded that a customer who had paid on a voucher for her Dinner, Bed and Breakfast pay a balance of 50p before leaving . This older lady seemed mightily embarrassed by this unnecessary demand so I would recommend if you want customer service , don't want to be embarrassed and not go hungry then find another hotel as you are not valued at this one. The loss is theirs as 3 families wont be visiting again

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Firstly, I apologise if you felt you were not looked after during your recent stay with us. I can confirm that our restaurant was fully booked on saturday evening and as we also had a very large function it was impossible for us to take any more tables. We always advise on check in that should any residents wish to dine with us that it is better to book as we cannot guarantee any tables when we are very busy. We do not keep tables for residents unless they are on a dinner inclusive rate as we may then end up with no one dining when we have a full hotel. I am very surprised that any of our management team would not deliver a high level of customer service and this one in question has been with us for over 4 years with no slight on her before now. I was aware of the situation on saturday and was coming through to the office at the time and i do feel that she was polite to you by trying to explain the situation and offering to find somewhere close by to dine. I understand that you will not be returning to stay with us however i feel as you have stayed with us on numerous occasions you will be aware that we normally deliver a very high standard of service. Yours sincerely Nikki Robertson General Manager

"Lovely Stay"

5
06/12/2017

We have been to the Woodlands a number of times and have always enjoyed our stay there. We had a little problem with the temperature of the room we were given, but the staff went out of their way to rectify this for us. We were given an upgrade to one of the rooms in the newest part of the hotel. This room was very comfortable, and the temperature was perfect! All the staff we encountered were very friendly and professional. We had a dip in the pool which was nice and quiet. We enjoyed our evening meal: the menu was varied, so there's something for everyone. Breakfast was tasty and plentiful: everything was very freshly made. We will definitely be back again.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted we were able to fix your issue and that you enjoyed your stay with us and look forward to welcoming you back again soon.

"Very impressed with this hotel ??"

5
04/12/2017

Very impressed with this hotel ??It was ideal for the local shops & not too far from a wedding venue we were going to. I would definitely stay there again. First experience of BW but certainly won't be the last

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Just average "

3
03/12/2017

Stayed for 2 nights to finish our Christmas shopping in Dundee which we do every year. First time in this hotel. The service from start to finish was perfect, all of the staff are very helpful. The room was comfortable and the bed was huge. The cost for 2 nights was only £150. The hotel is dated and the breakfast- well to say average would be being kind! But a good location for a drive into Dundee. No real complaints but I'm not sure we would stay again.

"Mid week break"

5
02/12/2017

Although we had terrible weather we still managed to enjoy our break lovely staff and my Husband and myself enjoyed the facilities, pool steam room etc Lovely breakfast and dinner was very good a lovely big room warm and bed very comfortable Altogether we shall be making a return trip, hope the weather will be on our next visit

"Comfortable and Friendly"

4
28/11/2017

Hotel is located in Broughty Ferry near Dundee. Large car park amongst trees. Very convenient for walking down to Esplanade and the centre. Room was comfortable, with large shower room, but no bath .. shame. Plenty channels on TV. One complaint about the room was listening to loud banging doors, on other rooms, till late evening. Think they need to sort out their ‘soft closing' a bit better. Breakfast was buffet style with a good choice although some dishes could have been refilled a bit quicker. Eggs, to your choice, were ordered separately Guide dog training was taking place while we were there, with owners being introduced to their dogs. Fascinating to watch. Can't comment on evening meals as we didn't have any.

"Weekend Away"

2
27/11/2017

Went for a w/end away (Nov 17) with another couple, our room was smaller but comfortable enough. Sat down in the chair by window only to move away fairly quickly because of the drought coming in! Which was nothing compared to next door who had an Arctic gale that was flowing through because of a broken window. Reception came up with a small heater BUT surely someone must have known about this problem before putting a guest in the room. We had a evening meal in the restaurant which was nothing outstanding but ok. The breakfast buffet was again fairly standard but I'm afraid the same could not be said about the breakfast omelette:- it was swimming in oil/fat and was a sickly shade of green on the underside! Ok it is supposedly a only a 3star hotel but there seems to be a need for improvement in the running of it. The staff were friendly and attentive but do something about the rooms.

"Breakfast seating was unorganised"

3
19/11/2017

Just returned from an overnight break, staff at reception and bar area were helpful and friendly. We booked an executive double room which was no where near executive and the mattress is needing thrown in the skip it was rock hard and so uncomfortable, worse part of the stay was queuing up to be seated for breakfast, we waited 10-15 mins. They told us when we checked in that the hotel was very busy, so why were they not prepared for the amount of guests that were booked in ? The room and the disorganisation wasted our stay

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your feedback. Please accept our apologies for not meeting your expectations during your recent stay with us. Unfortunately for breakfast it is impossible to anticipate the time at which our residents want to come down for breakfast and as we only have a limited number of tables it does mean that on the odd occasion some of our guests do need to wait to be seated. The only way to avoid this would be to allocate a time to each guest but we would rather our guests were able to come down when they wish. It is certainly something we will look at for the future.

"Disappointing meal"

4
13/11/2017

The description of the Rosemary roasted chicken on a bed of mustard mash and vegetables sounded very appetising so I was surprised when my plate arrived with a very bland dish of potatoes with a chicken breast on top covered with an opinion gravy and surrounded by three small broccoli heads. There was no flavour of rosemary on the chicken which in itself was quite tasteless however this could have been due to the amount of onion in the gravy killing all other flavours. The mustard mash was not bad however much less on the plate would have sufficed. On the whole a very disappointing meal to which the staff apologied and offered a 15% discount which amounted to just under £2! This had been a birthday treat for my husband.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Please accept our apologies for your recent dining experience with us. I have discussed your points with our kitchen team. We do hope you will return to us and let us make up for your disappointment

"Excellent"

5
13/11/2017

Great, clean and well run hotel. They accommodated a large group of us very well. there were no issues and we found the stay very pleasant, the breakfast was very good, the overall pricing was good and the hotel itself was a lovely and clean place. very polite and understanding staff who work hard to allow you to enjoy your stay.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for your kind comments, i will pass them on to the rest of the team. We are delighted to see how much you enjoyed your stay with us and hope to welcome you back again soon.

"Business trip for 3 nights"

4
10/11/2017

Nice clean hotel with welcoming staff. Menu is quite small but overall an acceptable quality, more home cooking than anything but tasty. Overall a good base and a nice place to stay as I have found most Best Western Hotels to be poor.

"Great Hotel"

5
08/11/2017

Great room, great food & drink, great staff with great service. Mansion house front contains reception, bar and restaurant with modern rear building containing bedrooms. Forgot cozzy so didn't use leisure facilities, but looked good.

"Lovely place"

5
07/11/2017

As the previous reviews state, this is an immaculately clean and cared for hotel. The staff are so pleasant and helpful. The breakfast was plentiful, varied and hot. The dinner was excellent. Broughty Ferry was a surprise. Great little shops and pubs. We thoroughly enjoyed our stay and would recommend a visit.

"Great little place"

5
06/11/2017

Only stayed the one night but premises and staff very nice indeed. Hotel is set in very nice quiet surroundings and has excellent onsite facilities, amazing buffet breakfast prior to leaving as well. Would certainly not hesitate in returning.

"Great hotel and friendly staff"

4
27/10/2017

This is a very clean, comfortable and friendly hotel, which is finished to a high spec. The staff are great and the female member of staff that dealt with me both over the phone to make reservation 2hrs before I travelled there as well as when I arrived, could not have been more friendly and efficient. The rooms service food was delicious and really good value. I would stay there again in a New York minute.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your kind words and i will pass on your comments to the rest of the team. We are so pleased that you enjoyed your stay with us and hope to see you again soon

"Pleasant stay"

4
20/10/2017

Stayed here for only 1 night but would return happily. Room immaculate and well presented as was corridor /function areas. Garden team were working hard sweeping up leaves as well which was nice touch. Staff helpful. Pool / leisure facilities were pretty good although some of the wood areas showing signs of wear /moisture around the pool area.(being picky!). Breakfast choice good. Bit limited dinner menu though but good attention to allergies and very accomodating in relation to meal modifications. Nice quiet area too. Beds very comfy - even slept in!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I will pass you comments regarding the wood in the pool area to our Leisure Club Manager. We look forward to welcoming you back again again soon.

"Very enjoyable stay"

4
20/10/2017

My husband, son and I stayed for 4 nights recently and were very happy with the hotel, service and food. Our room was a really good size for 3 people and we were served quickly and efficiently at breakfast and dinner each day.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and we look forward to welcoming you back again soon

"2 day break"

5
18/10/2017

On arrival at this beautiful hotel ,we were greeted by a very friendly and helpful receptionist ,who checked us in explaining times of dining room ,pointed out to us fire exits , very mannerly in her approach. Checking into our room we were overwhelmed with the decor, outlook , very comfortable room . Had a beautiful lunch in the bar ,where we were greeted by a charming young barmaid who asked us if we would like to eat in dining room or relax in the bar . Spent few hours in the leisure ,swimming ,and in the gym , again greeted by a charming young girl who spoke with us explained the rules of the gym ,showed us how to get the treadmill up and running , This hotel sits in a very quiet secluded area of Broughty Ferry ,within walking distance to the beach .

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Norman Kerr"

4
18/10/2017

My wife and I spent 2 lovely nights in the hotel and found the staff were very helpful and couldn't do enough for you and the rooms and the corridors etc were very clean. We had dinner both nights and the meals didn't disappoint. The breakfast was a buffet and there was plenty of choice both for hot and cold. The leisure facilities are very good so all in all we had a very pleasant few days

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again

"Romantic night away"

3
16/10/2017

We were greeted by a wedding party waiting for the bride to return from photographs... unfortunately as we were walking in and looked back there they were.... not very nice arriving at a hotel with your suitcase in tow and having to make your way past a load of wedding guests. Receptionist was helpful enough, but never mentioned the wedding, which we later found she really should have advised us when it was due to end as it was very noisy in our room with it being right underneath us! Room was very small, and had a new carpet which was quite smelly and made it hard to push open the door. The shower was HORRENDOUS, worst I have ever experienced in a hotel by far. It was a very cool trickle and did not get any better at any time of the day and night... we ended up going to the pool to shower there. We also had a problem with our toilet, every time we flushed it the water came right up to the rim which was quite alarming. Breakfast was nice, plenty choice. Was nice to have the pool, but it wasn't exactly luxurious and would not make me stay here again! I was advised they had nicer rooms but were fully booked, I don't think I would go back to find out.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that you were disappointed during your stay with us. We are a busy Hotel with events on most weekends and we regularly have weddings and their guests staying with us. It is not acceptable for you to have experienced noise in your room from this and I hope that the Front Desk fixed this for you as soon as they were informed. We do ask that we are informed of any issues as soon as possible as this gives us an opportunity to make things right for guests quickly. The room you booked was a standard double, the cheapest option we offer for two guests. As you were informed, we have a variety of room types and if we are contacted directly we can offer the most appropriate for you and also beat the best rate you can find online. Our maintenance team was made aware of your issue with the toilet and this has been fixed. I offer my sincere apologies for this and thank you for bringing it to my attention. I do hope that you will give us a second chance.

"October overnight stay"

4
12/10/2017

Overnight stay at the Woodlands hotel. Booked via My Hotel Break website. Friendly reception on arrival. We had room 122 which was a upstairs room, the room was clean and tidy, had a window but with a view of the roof. The room was compact with a small en suite. the shower was very poor with a slow run of water, think the shower door needs a new seal as leaked water over the floor. We used the pool and spa area and was a nice treat. We did not eat at the Hotel in the evening but came back early in the evening and had a few drinks in the bar area which has a relaxed feeling and staff very welcoming. The breakfast was a buffet style with a good selection of cooked breakfast as well as the continental breakfast. checkout was 11am. for the money paid it was a nice break.

"Dunhill Cup"

5
10/10/2017

We had a three night stay to go to the Dunhill Cup. We found the hotel to be very good, excellent rooms in the new extension, very comfortable, lovely bathroom and amenities. We were not bothered by noise despite two weddings taking place. The food was very good, dinner was excellent , good service and very good choice of food. Wine maybe not so good. Equally, breakfast was fresh, lots of choice and I don't think anyone could complain about the standard of food on offer for breakfast. Shout out to Cody who was a very good and attentive waiter. If you asked him for coffee it was there in a flash. Thank you to all at The Woodlands for helping to make our brilliant trip up to Scotland and The Dunhill Cup a great experience!

"A lovely Hotel in a Great Location"

5
10/10/2017

The hotel is located in a very quiet area. We had a four night stay - Dinner, Bed and Breakfast. The room was in a new section of the hotel and very clean and smart, with tea making facilities, Wifi and TV. The hotel has a pool, jacuzzi and gym; all of which we took advantage of. The food in the restaurant was very good and all the staff went out of their way to make our stay pleasurable. The hotel is located in easy reach of Broughty Ferry and Dundee city centre, either by car or bus. We will certainly stay there again.

"Birthday Weekend"

3
08/10/2017

Husband and i stayed here for the weekend. We had a double room looking onto the front entrance, with the window open there was quite a lot of chatter coming from the smokers outside. Busy with wedding and parties in full swing when we arrived. We had to walk through a large group of smokers loitering at the front door. Staff friendly and attentive to our needs and we were advised of pool times and wifi code. Our room was clean and tidy with a large firm bed. We had a good nights sleep. Breakfast was plentiful nothing special. We had chosen this hotel as we wanted to explore Dundee and surrounding area. The locus was ideal for this. It is a busy family friendly hotel and not particularly quiet. l

"Wedding"

5
08/10/2017

We had our wedding at the woodlands hotel on the 6th of October, We had the most wonderful day everything was perfect from the start to finish and it was down to the staff they went all out to make sure everything went smoothly. Nothing was a problem even cleaning my dress when i got mud on the train. We had soup, steak pie and banoffee cheesecake for our meal and everyone was saying how much they enjoyed the food. Would just like to say thank you for everything from mrs and Mr Smith.

"Given this place 4 chances ..no more !"

2
02/10/2017

Need to be in the area on business and tried this place 4 times ..won't go again Week 1 ..breakfast went for more orange juice came back food taken away even though phone and key on table ! Week 2 soup stone cold not even been near a microwave Week3 attic room water stain on ceiling torn wallpaper ..room 133 Week 4 45 minute wait for fish and chips gave mine to the person who ordered 15 mins after me.. then nobody asked if I wanted a dessert or coffee .

"Great Hotel in lovely location"

4
01/10/2017

The Woodlands Hotel in Broughty Ferry has been my place (choice) of residence mid-week for the last 6 months, so I am well placed to provide a review. The staff (Aga, Laura, Pam, Sylvia & John)make this hotel with their friendly and most helpful manner, nothing is too much trouble for them. PS sorry if I've missed anyone. The hotel has undergone a huge transformation with no expense spared on the extension and rooms (large TV's wall mounted, tastefully decorated bedroom and large shower and ensures) within this area which my colleagues and I have have named the ‘West Wing' On the few occasions I have stayed in the original hotel rooms, it is clear that these rooms are a little tired and could do with a refurbishment but I must stress that these are always very clean. I am sure that through time the hotel will spend the money to bring the hotel up to the same high standard throughout as no business has an endless budget. I have only eaten in the hotel on a handful of occasions and the food and service was always good, however, there are so many great places to eat in Broughty Ferry that you are spoiled for choice really. The hotel has a swimming pool and health suite facilities which are excellent, however, the gym is quite compact and always seemed to be busy every time I went with locals who are not necessarily residents of the hotel. Thanks to the staff for looking after myself, my team and my family who visited on a couple of occasions for your excellent service. Highly recommended for business or pleasure. Keep up the good work and I will definitely return. Cheers John

"Lovely 2 day stay"

4
26/09/2017

Just returned from a 2 day stay on a deal dinner,bed and breakfast in a king bedded room. We were room 201 in the new Abercromby Wing. The room was very modern and spacious with a lovely large walk-in shower. It was on the ground floor overlooking a courtyard with shrub area and wooden seats. On arriving, we were quickly checked-in and given directions to our room. There was a wedding on as it was a Saturday. We had luckily phoned ahead to book our dinner for the 2 nights, as advised. The diningroom was very busy on the Saturday night but service was prompt. The menu was varied, nicely presented and serving staff very helpful and polite. Breakfast had a large selection of cereals, fresh and dried fruits, yoghurt, cereal bars, bread, and preserves. You had to make your own toast but the staff brought coffee or tea. Usual selection of hot buffet items all freshly prepared with scrambled eggs. Other eggs could be made if required. We did not try the leisure facilities so cannot comment. Did not hear any noise from the wedding or guests from our room. Only one problem with our room- the heat. A fan was provided but with the fan on and windows open (as far as the security locks would allow) the temperature did not fall below 23. I know this is a problem in a lot of hotels. It did not affect my husband as he can sleep anytime, anywhere!!! It did affect myself which was a shame as the kingsize bed was comfortable. Taking our 2 days as a whole it was very relaxing and enjoyable and we would like to thank all the staff for their hard work.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon. I am assuming your room was on the top floor of our new wing as these tend to be warmer than the others. Please contact us directly next time you wish to stay and we will ensure you are allocated a lower floor room.

"Weekend away stay"

4
25/09/2017

Lovely hotel, located in a quiet, up-market residential area of Broughty Ferry. We had a spacious family room in the Abercrombie wing. Looked newly decorated and furnished with good quality fitments....no complaints about the room at all. Used the swimming pool (with jacuzzi, steam room and sauna too)....we like a family friendly hotel with good leisure facilities. There is a gym also, which looked well equipped, although we never used it. Hotel was very busy during our stay and the bar area seemed to struggle to provide sufficient seats (the weather wasn't good enough to allow us to sit outside). We had dinner, bed and breakfast for 2 nights. The evening meals were very good - nice choice and large portions. We all really enjoyed our meals. Waiting staff were mostly polite but evening service could be much improved....simply by someone managing the staff better. Breakfast on both mornings was pretty much chaos and disappointingly handled by whoever is in charge...improvements really need to be made there. We would certainly return to the hotel.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us. I will pass your comments regarding meal times on to the Restaurant Manager and have taken them on board.

"Great hotel"

5
24/09/2017

This hotel like a lot of best western hotels in the UK are old manor homes and they are amazing. Beautiful old home that had been tastefully converted and added onto to be made into a hotel. Nice large room, gym, pool and relaxing bars and restaurant. Would recommend.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedbackback. We are thrilled that you enjoyed your time with us and we look forward to welcoming you back again.

"Very tired and pricey "

2
24/09/2017

The hotel is rated as 3 star but falls way below that on the standard of accommodation and the food served . The staff are pleasant enough but not too happy. The drinks measures are very small but the prices are high. The food seems to be re-heated and pre-prepared. I believe it is time for a total refurbishment.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Our drinks are all served to standard measures and we are competitively priced with other local Hotels. All our food is freshly prepared to order. I am sorry that you were disappointed during your stay. I will take your comments on board.

"Great Hotel - Great Food"

5
24/09/2017

This was our fourth visit to this hotel. Great room, with plenty of space to relax and a desk where I could complete my crosswords. The restaurant is excellent, with plenty of choice. It's a great place to stay and I would have no hesitation in recommending this hotel.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Never Again"

2
22/09/2017

A lovely old property, previously a home, then used during the war to treat injured forces personnel, eventually taken over as a hotel. Very disappointed when we went to our room, the bed was the smallest "double" I have ever slept in. So small that even the pillows hung over the side of the bed. My sister-in-law and husband's bed was the same and in the end they gave up and one slept on the floor and the other in the bed. The cleaners were good and we received clean towels everyday, however, one day we went to use the large towels and they smelt of cocoa and not very white, we did complain. Sadly, we had to reduce the rating because the cleaning staff left our door propped open the day before we left. Reception weren't phased when told, apparently no-one had booked into our floor that day! The hotel has a spa, gym and pool, so anyone could wander round any part of the hotel. Fortunately we didn't lose anything. The admin wasn't much better. We booked using our Tesco vouchers for 6 nights and paid for a further 3 nights ourselves. After the 6th night our door cards wouldnt work. Reception then said we should have left, on checking they realised that we were booked in for the last 3 days. The restaurant staff were lovely though. xx

"Back to an old family favourite"

5
18/09/2017

We've been visiting this hotel for over forty years and it just gets better and better. The restaurant couldn't have been more accommodating when we asked for changes in the menu dishes. Everything was well presented and, although the restaurant was busy on a Saturday night, service was friendly and prompt. Our accommodation was clean, warm and comfortable and the Spa and pool are excellent. Great place to stay.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and we look forward to welcoming you back again soon.

"Great Stay"

5
18/09/2017

Another great stay in this hotel. Very comfortable. Staff are friendly and helpful, as usual. The room was wheelchair accessible. I've stayed here before and found it easy to get around. One problem is the front entrance door, which is in two halves - not wide enough for wheelchair access and they're heavy. The wheelchair accessible spaces are not wide enough. Having said that I wouldn't hesitate to stay here again

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I will pass your comments onto our maintenance team. Please feel to ask for assistance with the front doors if needed as any of our staff will be happy to help.

"Good Hotel"

4
17/09/2017

We think that this hotel is very good, the staff are excellent, we were however let down with our room this time, do not book room 219, it was very hot as the heater for the swimming pool is right outside the window, it also keeps going on and off all the time so it is really noisy as well. Last time we were in room 213 which is excellent.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that you were disappointed with your room during your stay with us this time. There is a boiler house outside that room however it does not emit heat as all it contains is a boiler. Our Leisure Club plant room is situated on the complete other side of the building. Please feel free to contact us directly next time you book and we will ensure you are not allocated 219

"My go to Hotel in Dundee"

5
15/09/2017

I work away 2 weeks per month with business, I regularly visit this hotel and feel that they need the praise where praise is due. Staff, facilities and location are excellent. Let me tell you why!! Reception - very personable, helpful, professional and accommodating. Staff - I have room service and nothing is too much trouble at all, meals are excellent. Breakfast - obviously amazing - very relaxed and accommodating. Leisure facilities - Everything one would need in a gym adequate cardio and extensive weight room, my only critique would be - not a lot of steam in the steam room. All in all a fantastic hotel, great room, great facilities and a big shout out to John who was 10 out of 10 for customer service.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled by your kind comments and I will ensure they are passed on to the relevant departments. We look forward to seeing you again soon.

"Luncheon venue"

4
09/09/2017

We had a return visit to the restaurant for lunch, pre-booking is advised, service is smooth and efficient, good table settings and a reasonable choice of main courses and sweets. There is free parking in the hotel grounds.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your meal and look forward to welcoming you back again

"Friends wedding"

4
06/09/2017

Lovely hotel. Great setting. Food was good and wedding was well organised. My only complaint would be the rooms were very warm but each room had an electric fan available. Comfy beds and helpful staff.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Ferry Good Hotel"

4
04/09/2017

My husband and I attended a Golden Wedding at the Woodlands Hotel and stayed overnight. We knew this hotel from very many years ago when we lived locally and were well impressed with the hotel as it is now. The room we were in was in a new extension and was very comfortable and beautifully decorated. Breakfast was the usual buffet with rather insipid scrambled eggs but a fried egg was speedily produced on request. It would have been nice to have tea/coffee readily available as the staff on duty were kept busy and weren't always there when needed but a minor irritation in an otherwise lovely stay. We would have no hesitation in staying there again and in recommending it to others.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay. I am glad the chef was able to speedily prepare your egg. We look forward to welcoming you back again

"Superb Hotel"

5
03/09/2017

Just returned from a night in this superb hotel. Staff were amazing in every way. We stayed on Saturday night. There was a Wedding on. That was great to see too. We had room 214. The room was superb. Whilst hotel does not have air con we had a fan in our room. We had dinner in restaurant. Food was first class as was breakfast. Look forward to our next stay.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your time with us and we look forward to seeing you again soon.

"Best of the Rest"

5
03/09/2017

Have stayed in the Woodlands Hotel a few times now. It is in an ideal location for touring around and also for the golf at St.Andrews and Carnoustie. It is also excellent for weddings and I can vouch for that 100% as I was married there myself just last year and the organisation and professionalism were 2nd to none in all areas of the Hotel.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Impressed"

5
03/09/2017

First class reception everything that you need to know explained in detail no problems First class room clean bright and tidy bathroom large and spacious only small complaint is that the shower water pressure was poor ie not as powerful as the one we have at home but we got washed that was fine First class bar staff light hearted polite and accommodating a must for me and my guests First class waiting staff in the well laid out and bright restaurant also light hearted polite and accommodating great food and service The Manageress that was on duty this evening ran a well organized and efficient team no problems First class breakfast loads to choose from and also friendly polite and staff First class quick and efficient checkout everything explained clearly by yet again polite and friendly staff I would highly recommend and would not hesitate to book here again A1

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled by your comments. I will make sure to pass them on to all departments. We look forward to welcoming you on your return.

"A little gem"

5
29/08/2017

A warm welcome awaited us on arrival and the staff were always friendly and helpful. The bar and restaurant were exceptional and the leisure pool and gym were an added bonus. The Rooms were very comfortable. A great location in the heart of Angus.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for your kind words and i will pass this on to the rest of our team. We do hope to welcome you back again with us soon

"Disappointing "

2
27/08/2017

It was immediately apparent that the room (124) was unbearably hot. There was a fan provided but even with the fan running and the large window wide open I struggled to keep the temperature below 26C (yes I did have a gadget with an accurate thermometer with me). The bed, and even worse the pillows were very hard. The decor was tired and sadly in need of redoing. Worse still, the shower was so poor I had to leave washing my hair until I was aboard the ferry to Lerwick the following evening. The evening meal was only adequate and the breakfast mediocre. Given this was a Best Western Hotel I was very disappointed. The only saving grace was that the staff were lovely, pleasant and helpful.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for the time to send us your comments and please accept our apologies for not meeting your expectations during your recent stay with us. I have looked into the issues you have brought up with our maintenance manager. We do hope you will stay with us again so we can show this is not our usual standard

"Happy but disappointed "

3
27/08/2017

When we first checked in we were greeted by a lovely lady behind the reception desk, she couldn't of been more welcoming! The room was lovely with a Queen bed. The leisure facilities were great too. However we tried to get a massage but couldn't get hold of the therapist. We had dinner on the first night which was included in our deal, however my partner got a stake, which was lovely but added 6 pound on to our bill. We wouldn't of minded this however we weren't told about it until my partner had already had his dinner. This annoyed us. We felt like we were getting looked down apon the rest of our trip as the lady behind the reception desk was very snooty and posh. Over all good we had a good time but let down by staff. Not the best best western.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for sending us your feedback, i apologise if you you feel any of our team made you feel unwelcome as it is never our intention and we pride ourselves on our customer service. I am surprised that the supplement for the steak was not pointed out to you as it is stated on the inclusive dinner menu, so i will investigate this.

"Went back the following weekend!!!"

5
26/08/2017

We love the Woodlands Hotel. We spent a weekend here at Easter with family: 8 adults and 5 kids and it was great location, great pool and facilities, super rooms. Phoning the hotel was better than online booking as they could recommend the right rooms and options and get us close together. We returned as a family of 3 for a weekend on our way south and had an equally great time. The breakfast was good, staff lovely from cleaners to bar staff to front desk. They were friendly to our 3 yr old an he loved it. We had a disappointing stay elsewhere that week and decided to round off with one more night back at the woodlands. It saved our holiday. We phoned and were given a discount! As well as now choosing where in the hotel to be (we like the Abercrombie wing as it's more modern). The staff welcomed us and remember our son's name. It was absolutely brilliant and we will definitely be back soon! The place was clean, good dinner menu, good bar stock, clean facilities in the pool/gym/changing. Thanks!!!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for your great review, we are so pleased to hear how much you enjoyed your stay with us and hope to see you back again soon.

"A real disappointment, watch your head. "

3
21/08/2017

We were married at the Woodlands 25 years ago today. We decided to stay the night to celebrate the event in the room with the four poster bed. Sadly the plaster on the ceiling was about to fall on top of us (see pic) and we were moved to a generic travelodge style room which was adequate but defeated the object. Speaking to the manager this morning she was aware of the issue but surprisingly hadn't inspected the room herself. I'd imagine with the health of her customers being paramount, she would have done this. The manager, pre Best Western , was extremely hands on with the needs of his clients and I guess it's symptomatic of large chains losing that personal touch. As apologetic as they were and a refund of £50, a disappointment to us. Try harder Best Western, you have cleaners and managers to inspect your rooms, look up occasionally.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
The health and safety of all of our guests is paramount and we take these issues very seriously, when i spoke to you that morning i had only just been told by the previous nights staff, this was then very quickly dealt with and contractors have now fixed the problem. I am aware that this does not compensate yourselves on this special occasion. I can assure you that all management and staff are very hands on and this has just been a oversight on our part which we can only apologise for.

"Wonderful"

5
20/08/2017

We had a lovely weekend break at The Woodlands Hotel. The amenities are first class, the room we had was excellent. The food was also fantastic. The location was quiet and secluded but yet only a short drive to the centre of Broughty Ferry where there are numerous cafes and small boutique shops also not far from the centre of Dundee. This was our first visit but not our last.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your very kind comments and we are pleased to hear how much you enjoyed your stay with us. We look forward to welcoming you back with us soon.

"We shall return"

5
19/08/2017

This small to medium sized hotel is located in a beautiful wooded setting and has generous car parking, newly furnished and immaculate rooms as well as a gym, swimming pool, sauna, a bar and separate restaurant. The level of comfort is very high and the standard of cleanliness and attention to detail are equally good. My wife and I thoroughly enjoyed our two day break, which was reasonably priced and greatly helped by a superb buffet breakfast and very pleasant staff. We will definitely return in the not too distant future.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us your comments and we are very pleased to read how much you enjoyed your stay. We look forward to seeing you again soon.

"Friendly staff well worth the money."

5
18/08/2017

Exellant recteptionist, full of useful information, great swimming pool very good breakfast, in nice surroundings, only negative the hairdryer in the room was a bit past its best. All the staff were very friendly creating a lovely atmosphere.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for your comments, we will certainly have a look at the hairdryers. I will pass your kind comments on the rest of our team and we hope you will stay with us again soon.

"Nice"

5
16/08/2017

Nice hotel. Different bits to chose from in the breakfast department. Lots of rooms within the hotel. Good views and in a nice area. Is a quite hotel which is good. It is a big hotel. There isn't a lot of parking. To get the hotel you have to go up a big heal. Wheelchair accessible. Definitely worth going.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to send us your feedback. We are pleased you enjoyed your stay with us and hope to see you back again soon

"Well worth a visit"

3
16/08/2017

First of all,I do not tend to overscore anything so a 3 from me should not be considered low. We were in room 113 which did not have a great view but this was a deal. The room was perfectly adequate and clean and more than acceptable. Breakfast was as expected and was very good. The dining room can get very busy especially following a wedding but no great issue. The buffet works well. Had dinner one night and again this was good. Did not use spa as we were working to a schedule but others were in and it looked ok. If there is a guest lounge I did not find it but did not bother us particularly. Hotel set in nice grounds more like a country estate although Dundee only 10 mins away by car and lots to do there. Could not fault the staff. Full marks. All in all, a nice small friendly hotel which is well situated and well worth a visit

"Wedding venue"

5
14/08/2017

My son and his fiance booked the Woodlands for their wedding reception. The venue and food were excellent. staff well trained and very efficient. The rooms were lovely although my other son's family room was small and crowded, 3 children 2 adults. I would recommend this hotel for weddings. There is free wifi, tea and coffee in the rooms.

"holiday"

5
09/08/2017

very good location for getting around the area breakfast was well presented staff were very helpful and friendly good parking area toilets and bedrooms were very clean good selection in the bar handy for dundee and surrounding areas

"Fantastic "

5
07/08/2017

Myself and my sister in law stayed for one night with our children. We had adjoining rooms which made it easier for the cousins to play . The rooms were immaculate and to a very high standard . The facilities in the hotel were great for the kids - a pool In the hotel and a play park round the corner meant they had lots to do . The food at dinner and breakfast lovely with a great choice . However the best thing about the hotel is the staff ... Sylvia at reception was brilliant, she really helped us get the best deal and also made us all feel very welcome when we checked in . The staff in the restaurant were also brilliant. In particular Jodie and Billy were great with the kids and couldn't do enough for us . I can't recommend this hotel highly enough.

"Stayed for 2 weeks Great area 5 mins walk from Broughty Ferry"

3
07/08/2017

Good Hotel with good onsite facilities. The gym, pool sauna are all welcome after a days work. Certain parts of hotel can become rowdy at weekends due to weddings and functions. The food is not great portions small and same menu everyday. Only the specials would change sometimes. The best meal was breakfast. The bacon could be doing with being cooked properly otherwise the rest including omletes were nice. One other small complaint was that when rooms were being replenished no biscuits or cookies were ever replaced. Area is very nice and only 5 minutes walk from the town and beach.

"Nice hotel"

4
07/08/2017

If you get a top floor room remember to ask for help carrying the luggage as steps are too steep and if you're carrying heavy loads it's complicated! Nice hotel apart from that. Restaurant staff a bit rough, not extremely friendly to put it that way, but otherwise front desk staff really helpful, nice and professional (Sylvia). The swimming pool (leisure area as they call it, including sauna and gym) is great, free access and a nice swim after a long day hiking is just a bit of heaven on earth... Free parking, nice buffet breakfast... I wouldn't hesitate in booking again at the Woodlands if I ever stop at Dundee again.

"Good hotel"

4
05/08/2017

This is a perfectly good hotel, standard class for a best western. Located a bit away from anything else. Very quiet and peaceful. All staff were very kind and friendly, we were offered an upgrade on check in as we joined the Best Western loyalty scheme: the room (new wing) was very good, beds comfortable, top notch shower, tea and coffee facilities, good wifi. Breakfast buffet was normal, though nothing special. Shame there were no kippers as Arbroath is so nearby! Overall very good value. If you want a quiet room with step free access then 205 is recommended. Note - room swipe cards are the old type that demagnetise easily if you put them near a phone or ipad!

"Great hotel, good food, recommended!"

4
02/08/2017

Stayed here for a couple of nights using the hotel as a base for touring round on motorbikes. Plentiful parking. Great menu choices both for evening meals & breakfast. Comfy bed. The hotel hairdryer didn't work but a replacement was provided. Not a great deal of drawer storage but able to make do for the short time we were there. Would stay here again!

"Comfy beds and friendly staff "

5
02/08/2017

We spent a few nights here recently. Laura and Aga on reception were extremely friendly and helpful. They made us feel very welcome and took time to explain the local area and areas of interest. We booked our stay through a third party and were a little disappointed with our rooms. We later found out if we had booked directly with the hotel we would have been put in the nicer rooms. Our rooms were dated and very basic. They were also on level 2 with no lifts. However, Laura on reception did advise that she could help with our bags should we need it. The bed was comfortable and the room was clean. There are no complimentary toiletries in the room, only a hair and body wash dispenser in the shower. There was no bath in any room, only a shower. Dinner in the restaurant was delicious with a great selection. Staff again were helpful and friendly. The buffet breakfast had a huge selection and catered well for gluten free and vegetarian diets. The swimming pool is an added bonus and we went every day. Towels are available for residents too. We will be back but will book directly with the hotel to ensure we get the nicer rooms.

"Small and Bijou"

4
02/08/2017

Made to feel very welcome. All options etc were explained. My room was small but adequate. The bathroom was very decent size with a bath and shower. All very clean. My only comment would be that although I did have an opening window it was glazed glass, which was alright for a one night stay but any longer would have been a little claustrophobic.

"Wedding day"

5
01/08/2017

My wife and I got married here on the 29th of July and couldn't be more thankful towards the woodlands. The entire day went perfect. The staff were incredible, the hotel and it's facilities were second to none, the food was delicious. A large amount of us stayed for two nights and felt so relaxed and welcome. The organisation was great, all requests were met with no complaint, just the aim to please. All this put together made our big day magical in every way. We can't express our gratitude enough. We don't even live far from the woodlands but have already spoke of having a few weekend breaks there throughout the year as we enjoyed it so much. Thanks once again to the woodlands staff. Mark and LeeAnne Davidson

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that we were able to make your big day so special for you and your family and friends. Your kind comments will be passed on to all the staff and we look forward to welcoming you back again soon.

"Our wedding day"

5
29/07/2017

Fantastic wedding day at The Woodlands hotel. All the staff were very helpful and on the ball. They made our wedding day go smoothly and nothing was an effort for them. The hotel is spotless and meals were amazing.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you and your guests enjoyed your time with us and look forward to welcoming you back again soon.

"Woodlands hotel"

5
27/07/2017

We have just returned from a short stay at the Woodlands hotel, Broughty Ferry Dundee.We found our room very comfortable extremely clean,plenty of complimentary toiletries tea and coffee. The hotel restaurant was pleasant, staff attentive and food just to our liking,breakfast the same.Hotel set in lovely area,handy for tourist attractions,we loved the flower and shrub garden on the sea front. We made full use of the swimming pool and jacuzzi. We look forward to go back again. Hope this review is helpful. AM

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your time with us and look forward to welcoming you back again soon

"It's good but not very good!"

3
26/07/2017

Nice location. Reception team very helpful. We stayed in a new-ish room. Was nice ,clean and normal accessories for a 3***. The only really picky item was under the heavy furniture the blue carpet made the dust stand out . Not that that would stop me recommending this hotel. Bed was comfortable room was quiet and a good size.Restaurant was also nice as were the staff. Food I thought was safe food, ie beef casserole, breaded fish,scampi,curry of the day. Rump steak 8oz will cost you over £22. Its basic food with a bit too high prices . Breakfast very good .Scottish strawberries I think and a good selection of all kinds of goodies. .All in all yes we would visit again nice hotel.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my apologies that there was dust underneath your furniture in the room. This is not our usual high standard and I will be bringing this up with our Head Housekeeper. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.

"Excellent Hotel"

5
26/07/2017

I stopped here for one night as part of a coach party the my room (101) is very large and spacious although parking can be a bit bothersome with all the tree sap in the morning. The Restaurant is very clean and well presented with fully attentive staff also the food was very good and well presented

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Seems good go me "

5
17/07/2017

Arrived Sunday afternoon in brilliant sunshine. Very impressive entrance into hotel. Trees and woods must be a "fair" age. Reception staff well up to their jobs, explaining layout of hotel etc. Table for evening meal booked. Very busy, but professional bar and staff (wedding in full flow). Restaurant gave us perfect meal choices, served very quickly. First evening impressions are good. Breakfast buffet was above average with many immediate choices or ordered to your choice. Evening meal on second evening was to our choice, quickly served before "bus tour" arrived. We have enjoyed our stay and our free tickets to Glamis Castle.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your stay with us and look forward to welcoming you back again soon.

"Ups and Downs"

3
12/07/2017

The Ups were that the room was clean and the food in the restaurant was good. The downs were that the room was very tired and in need of repair! There was paint peeling of one wall and wallpaper peeling of another. If you wanted to get into the bathroom you had to sidle in as when you opened the door it only opened a small space before it hit the sink and resulted in trapped fingers. You had to run the shower for two minutes before you stepped in. The toilet holder was hanging of the wall and we tried to open the bathroom window the pane was hanging out of it! We spoke to reception about in the morning but got little satisfaction. If we hadn't been going to a family party outwith the hotel and we had had more time we would not have stayed! The only reason we have given three stars is beacause of the ups and that the other staff were friendly and helpful. We wouldn't stay there again a real let down from other Best Western we have stayed at !.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my sincere apologies that your room was not up to our usual high standard. Please can you let us know which room you stayed in and I can pass this onto our Maintenance and Housekeeping teams so we can get these issues fixed. If you do wish to stay with us again please contact myself or the Head Receptionist, Sylvia, and we will ensure you are allocated a room in our newer Abercromby wing.

"Lunch "

5
11/07/2017

Well looked after with good food at a reasonable price. Friendly staff to cater for your requests. Very popular in Broughty Ferry and afar. Lovely situation in a quiet environment,ideal for weddings or funerals. Or Staff nights out

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to welcoming you back again soon.

"Poor attention to service."

3
09/07/2017

Booked in here for two nights on Dinner,B & B package in a executive room.The room was very large but just had a double bed which looked out of place in this size of room,bit like having a Range Rover with a lawn mower engine.Room was very hot even with windows open and fan on had a uncomfortable nights sleep.Evening meals were just average in both quality and choice.Service not great with different servers and no plate removal after sweets and no offer of coffee.Breakfast buffet was a shambles,came in at 09.15 both days very little orange juice,peeled fruit,etc. and not a large amount in lukewarm poor cooked selection.On second day opted for omelette which was very hot overcooked and bland.My wife ordered vegetarian sausages and two fried eggs,only got one small sausage, then later fried eggs came, why not serve both together as ordered.Went to make toast a 09.20 no bread left,asked for more but ate breakfast first when it was hot.Went back at 09.30 still no bread and asked again but told as it was 09.30 service was finished. Some round tables very small to fit on breakfast offering especially when cereal bowls are not cleared away at all.Asked for tea/coffee choice before even getting to table to look at breakfast menu,despite this server forgot to give us tea /coffee in a timely manner.Did not expect this poor standard again at a Best Western Hotel.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my sincere apologies for the service which you received. This is not our usual high standard and your comments have already been discussed with the staff in question and they have been given additional training.

"The Best Best Western"

5
04/07/2017

Stayed here on a Saturday evening after a visit to Forfar. The young staff on duty were polite, friendly, patient & helpful (even though there was a massive wedding reception in full flow!). We stayed in the Abercrombie Wing which is quite new, the room was clean, comfortable & quiet, which was most welcome. The décor is beautifully tasteful & the grounds are (as the name suggests) full of trees, like being tucked away in some woodland retreat. Parking facilities excellent & finally, we ate in the hotel restaurant - what an unexpected treat! Great value for an absolutely lovely meal, starter of crispy king prawns followed by perfectly cooked sea bass then sticky toffee pudding. Couldn't fault the waiting staff either, who were also very young - obviously very well trained & took pride in their job. This was our first stay here, & I'd have no hesitation in recommending this hotel to any of my friends.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"First class"

5
26/06/2017

Just returned from two nights stay.Beautiful hotel in a quiet location. Hotel was spotlessly clean and food was fantastic.Excellent selection at breakfast time.Really young staff but all were really friendly(the older members could learn a thing or two from them) There were functions on both nights but we didn't hear any noise at all.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Poor"

1
24/06/2017

Terrible one night stay. Weren't advised on check in that there was a wedding on. The Ballroom/Disco was pretty much right outside our room. We complained and asked to be moved. Unhelpful staff a reception wouldn't do anything. It would be soooo easy to boo guests who are not members of functions into rooms away from the noisy entertainment, with members of functions in rooms closest to the noise. Ludicrous service. Won't ever be back.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Please accept our sincere apologies for not meeting your expectations during your recent stay with us. We could unfortunately not put any guests from the event in the nearer rooms as it was a 6th year dance and there were no guests staying over, we do usually tr to keep anyone attending any function in our hotel in the closer rooms. We were unable on this occasion to accommodate your request to move room as we were full booked and everyone had checked in. We do have a procedure to follow should any of our guests be disturbed by noise from a band, disco or other guests and I will certainly be asking the questions from the team on duty as to why these were not followed. Again please accept our apologies for not being up to our usual high standard

"Hotel held event late into the night with music so loud it was impossible to sleep"

1
23/06/2017

Terrible experience -loud music from an event held by the hotel itself made it impossible to sleep. Music was not turned down after calling the reception and was only told that we could be given ear plugs. Particularly disappointing given that we had chosen hotel due to quiet location out of town center

"Good if you have a vehicle"

4
15/06/2017

Situated in nice parkland in Dundee's upscale Broughty Ferry are The Woodlands is an ideal choice for those who are driving. Reception staff were efficient, welcoming and quick. Room well appointed with a decent desk area and a realistically sized working TV. The bathroom was small but functional with a really good shower, but no bath. There is a leisure club with a pool onsite. Only downside was that it is a ten-fifteen minute drive from Dundee centre and five minutes by car if you want to visit 'downtown' Broughty for dinner. (See separate listing). Highly commended for a comfortable, straightforward stay in the Dundee area, The Woodlands is a pleasant Best Western with decent amenities and notably helpful staff, at realistic rates.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for your kind words and we are delighted that you enjoyed your stay with us and we hope to welcome you back again soon.

"golden wedding lunch"

5
13/06/2017

Hi Nikki We had our Golden Wedding lunch on 3 June. It was absolutely fantastic and all our guests were extremely complimentary also. Food was excellent and the service could not be faulted. Our room was excellent and we would not hesitate to recommend your hotel. We have attended several occasions in your hotel in the last few years and you have excelled yourselves for our special occasion. Thank you The Bruces and the Rosses.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
I am so pleased that you enjoyed your celebration and that everything went the way you had hoped and i hope we can host any further family occasions for you. We look forward to seeing you in the hotel again soon.

"Fantastic hotel"

5
09/06/2017

We stayed here for 5 nights and our experience was first class.All the staff are fantastic.The breakfast had a excellent choice and was good quality.we booked high tea for 30 people which was again to a excellent standard.our room was clean and had a very good shower.We used the leisure suite which again was of a high standard,we would recommend this hotel to everyone.

"Beautiful"

5
31/05/2017

My wife and I were here for friends wedding held at the hotel. Our room. was very spacious, with an awesome super-king-sized bed. Excellent facilities on offer including a gym and indoor pool. Very, very attentive and helpful staff. Great food in the restaurant, and the best buffet breakfast I've ever had.

"Great place to stay"

4
30/05/2017

Warm and welcoming staff in all areas of the hotel - reception, wait staff, bartender, and housekeeping. Best hot buffet breakfast I've seen in a long time. Our room was quiet even with the windows open and there was plenty of room for our luggage. Convenient location for bus/train connections. The only drawback was smokers under the canopy by the main door in the rain and on the patio with the restaurant/bar doors open.

"Amazing"

5
28/05/2017

This is our second visit for my friends birthday with the kids and have had a fantastic time again and we will be making this an annual event as the kids love it and the staff are so helpful . Would recommend even if you want an adult weekend too.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you and your family enjoyed your stay and we look forward to your return.

"Always friendly"

5
28/05/2017

My husband and i spent 2 lovely nights here. The rooms are very clean with pkenty of tea coffee etc. The pool and public areas are very well looked after. All staff are extremely helpful and welcoming. The restaurant breakfasts and evening dinner had a very good selection. Once again i will definately be back

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.

"Nice Best Western Hotel in Dundee"

4
26/05/2017

I really enjoyed my stay there in Dundee. Very nice breakfast, friendly staff especially at the checkout. ...and not like in most other places - Internet worked really well there. I can really recommend to stay there. Thank you!

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you enjoyed your stay with us and we look forward to welcoming you back again soon.

"Lovely place"

5
19/05/2017

Lovwly staff. Food was delish. We purchased this as a wedding gift for my sister. Out of he goodness of their heart they upgraded my sister & brother in laws room and decorated the bed. Lovely gesture.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We delighted that you enjoyed your time us and we look forward to welcoming you back again soon.

"Business trip "

4
17/05/2017

Room was absolutely immaculate and the staff were very welcoming. Enjoyed two comfortable nights sleeps. Would definitely return and recommend to anyone looking for a hotel in the area. My room must have been very recently refurbished because the decor and in particular the bathroom looked brand new and furnished to a high standard.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your stay with us and look forward to welcoming you back again soon.

"Sunday High Tea"

3
17/05/2017

Many years ago I would go to this hotel for high tea. When we decided to go recently my wife asked if we should book. I said she must because, back in the day, you had to book a week in advance or be prepared to miss out on a table. We arrived early and the restaurant was quite empty but I was sure it would soon be bursting at the seams. It never happened. One indication as to why that might be, was that it was more expensive than other comparable high teas in the area. The service and the food was good. The kitchen did well for us and was attentive to food allergies we brought to their attention. The tea, cakes, scones etc were seriously disappointing compared to other local places we've been to. On the up side, the shortbread was excellent. The scones were small and not particularly soft or light. The cakes were small and not particularly exciting. A long time back this was the place to go if you wanted an amazing high tea. It's still good, just not as good as it once was and I guess that's a reason it's not nearly as busy as I had expected it to be.

"Girls staycation"

3
11/05/2017

I came home to Aberdeen from London to visit family and celebrate my birthday during first week of May. Myself, mum and sister decided to head to Broughty Ferry for a girls night away. We saw The Woodlands Hotel in the easy breaks magazine and were drawn in by the leisure facilities and good reviews online. The hotel was easy to find and the grounds were lovely. The hotel was nice and we were greeted by a friendly and helpful lady on reception. We could not fault the staff, the cleanliness of the hotel and location of the hotel. The hotel is however very dated and in dire need of a bit of modernising. I don't think we seen any guests under the age of 60 during our stay. Perhaps this is why the hotel hasn't been done up? The leisure facilities were nice and the room was adequate for our overnight stay. There were a lack of plug sockets in our room which was quite inconvenient for 3 adult females sharing a room (phone chargers, hairdryers, straighteners etc).

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am glad that you and your party enjoyed your stay. We have a wide range of guests from young couples to families to older groups. Please can you let me know which room you stayed in and I will ask our maintenance team to install additional power points into the room.

"Midweek break with spa therapies "

5
04/05/2017

Just left the hotel after a 2 night stay. Very friendly staff throughout the hotel. Spacious bedroom with a big comfy bed. Dinner good and breakfast excellent. Good quality sausages etc. The lovely Christine did massages and reflexology that we booked in advance. Enjoyed little pool that was quiet during the day. Lovely sunny spots to sit outside and enjoy coffe or a drink in the sunshine. Very close to bars and restaurants and shops in Broughty Ferry. Dogs for the blind were being trained while we were there... nice to observe but very noisy as being trained in corridor outside our door, but they need to learn somewhere. We'll return.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you again when you return.

"Lunch"

5
01/05/2017

I had not dined in the restaurant of the Woodlands Hotel for some time and was pleasantly surprised. Good choice of food at a reasonable price. The staff were welcoming and service was excellent. Food was of a high standard. Enjoyed my meal very much and have since returned and would certainly go back.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. we are delighted that you enjoyed your meal and look forward to welcoming you back again soon.

"Wedding Stay"

5
30/04/2017

I stayed here with my partner for a family wedding in September 2016. This is a very lovely hotel. The room we stayed in was a good size and very comfortable. The staff are also extremely helpful and welcoming. We had a very enjoyable time here.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.

"Wedding party"

5
18/04/2017

My wife and I recently held our wedding here on the 18th of March. We cannot praise the hotel enough for the huge success of the day. And in the weeks before, building up to the wedding . Everything that we asked for was not just met but in most cases exceeded. A very professional and friendly staff who all worked quietly and dilligently to give us a day that we will never forget .

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that everything went so well for you and your guests and look forward to welcoming you back again soon.

"lunch"

4
11/04/2017

We thought we would try this hotel again for lunch Great improvement food very good service good and we would certainly go back for lunch again or perhaps try in the evening ground around hotel very well kept

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your meal with us and look forward to welcoming you back again soon.

"Lovely room in quiet setting"

5
05/04/2017

Stayed in king size room in Abercrombie wing (opened in November 2016). Very comfy bed, pillows and duvet. Spotless room. Good breakfast. Very 'gluten free' friendly. Friendly helpful staff. 20 min walk from centre of Broughty Ferry where there are lots of bars and restaurants and lovely beaches. Imagine it's a popular wedding venue. Would go back if planning anything in this area.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. we are thrilled that you enjoyed your stay with us and look forward to welcoming you and your family back again soon.

"Service very poor (70 year old couples visit)"

1
31/03/2017

Hi, just visited this hotel with our friends at the end of March. There service is very poor from none trained bar staff to not knowing what a red wine glass looks like. If you fancy brandy they only have one glass in the facility. On our last morning everybody received there breakfast except my husband who is still waiting for it. Nice place to go if you fancy the swimming. I wouldn't recommend

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you for taking the time to leave us your comments and i apologies for you not enjoying your time with us. We are given a stock of wine glasses that are used for white, red and rose and we do not particularly have specific red wine glasses. I will however investigate the lack of brandy glasses as i am aware that we have quite a number on the premises. It is unfortunate that you did not bring these issues up with a member of our management team at the time as we would have tried to rectify any problems you had at the time or even at check out. Again i can only apologies for us not meeting your expectaions

"Restful break"

5
30/03/2017

We stayed for six nights and came away feeling well cared for and relaxed. This was also helped by a full body massage from Christine. Staff are friendly and helpful. Food plentiful. If you plan to have a Scottish high tea forego lunch! An experience not to be missed. Great shower and comfy bed.

NikkiRobertson, General Manager at Best Western Dundee Woodlands Hotel, responded to this review
Thank you very much for taking the time to leave us your comments and we are delighted that you enjoyed your time with us. I will pass all of your feedback onto the rest of the staff and to Christine. We hope you will be back with us again in the future

"a jewel in the crown!"

5
17/11/2016

My wife and I only stay in hotels, recommended on Trip Adviser and have never been let down. The Woodlands in Broughty Ferry, was no exception. Had a lovely room on the second floor, the choice and quality of food was par excellence and finished off, with the pleasantness of all the staff we came in contact with. The hotel is quietly situated in its own grounds, with plenty car parking spaces and with easy access to nearby towns such as Arbroath, Carnoustie and Dundee. We found that booking direct with the hotel, gave us the advantage over other websites, such as an upgraded room. With the advantage of a leisure centre (If required) we would thoroughly recommend this hotel, to anyone looking for a nice venue in Tayside - we'll be back!

"Lovely staff."

5
13/11/2016

I stayed for a couple nights in this very pleasant hotel. It is in excellent attractive surroundings with plenty of parking space. The accommodation was very spacious and well lit. The lounge area was very comfortable and the health suite/swimming pool was very good and well maintained. Breakfast was good. The staff were all very friendly and attentive.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and we look forward to welcoming you back again soon.

"Relaxing Weekend Away"

4
11/11/2016

Stayed at this hotel for 3 nights. Food was good and the room was fine. The plus side is that it has a pool, steam room, sauna etc - lovely. My other half is not really a "fitness" person so he was quite happy in the bar with a pint !. The service in the restaurant was good on the Friday and Saturday nights, which were the busiest, but on the Sunday night I felt it could have been better. Overall it was a good hotel for Bed, Breakfast and three course evening meal.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my apologies that the service was not up to our usual standard. we look forward to welcoming you back again soon.

"Fantastic break at woodlands hotel broughty ferry"

4
07/11/2016

Book direct with hotle and got an upgrade to better room in new wing due to Best werterns points card. Our room was ace lovely and new very plush. The new wing has been well thought out and is decorated etc to a high standard We used the spa and pool which is kept clean and tidy to a high standard. really need the Jacuzzi and steam room etc as the weather outside was freezing Despite there being a large function on we never had any problems getting drinks in the bar with the bar staff even bringing our drinks over to us. we have been several times before and will defiantly be back

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"nice rooms, comfortable beds, average menus"

4
03/11/2016

Haven't been here for years, but rooms have been updated and were very comfortable. Staff friendly. Food fairly average, however. Seem to have forgotten the buy one get one half price when charging too, though not expensive enough to make a fuss about. Stay here and eat out.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled you enjoyed your time with us. Our lunch offers run Monday to Friday. Please accept my sincere apologies that you were incorrectly charged.

"Good Weekend Break"

4
03/11/2016

This was our first time in Broughty Ferry but it won't be our last. This was a weekend break which we both enjoyed. The hotel is a mixture of modern and more traditional. The rooms are clean and tidy. If there was a criticism it would be that when you put two single beds together then you really need a kingsize plus duvet not a king size which just reaches the sides of the beds. It was disappointing that there wasn't a table in the room s there was nowhere to play cards, put a drink down etc. Apart from that there were no complaints about the room. The staff were attentive without being in your face and the service in the bar and restaurant was good. The food from the set menu was good with the smoked salmon and pate being tasty. The chicken was moist but unusually it came with no vegetables. The smoked slow cooked brisket was tasty but not too smokey. The second night we had the beef casserole with red wine and a steak, both of which were delicious. The breakfast is self serve and was plentiful. The leisure facilities are in good order. However it should be noted that there is inadequate individual changing facilities in the ladies. Communal showers are not to everyone's taste so you need to be aware of this. Overall we were impressed by the standard of the hotel and would certainly come back again. A word of warning, try not to park under the trees as the roosting birds will leave a deposit.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Weekend Break "

5
02/11/2016

Another excellent weekend in the Woodlands Hotel. This time we stayed in the new wing which was comfortable and very clean. Good breakfast selection and pleasant and helpful staff. Again enjoyed the location for the marvellous walks along the beach and waterfront.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you again soon.

"Just can't fault it."

5
31/10/2016

A fantastic stay over the weekend. We were in the large executive room, The Wyldes with three children and had more than enough room. The staff are just superb and never without a smile. My partner commented that the hotel should be a treatment centre for depression! We didn't have breakfast but ate dinner in the hotel on both nights which was excellent and superb value, particularly the childrens menu. My only wish is that this place was nearer Essex...we'd probably move in.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are thrilled that you and your family enjoyed your stay with us. We look forward to welcoming you all back again soon as there is still so much for you to explore here.

"A very comfortable hotel with lovely attentive staff."

4
30/10/2016

Our first stay in the Woodlands, but I always reckon if the Rotary Club use it as their venue, it will be good. We were not disappointed. The hotel was busy, busy, busy. Our room was tiny and in the God's, but we booked it on line at a premium price. The bathroom door wouldn't open fully as it wouldn't clear the sink. However, the lovely receptionist stated the obvious, and said I should have paid for an upgrade. Good advice, but just avoid room 133. Having said that, the hotel was immaculate. The bar was always buzzing and had a great atmosphere. We only ate once in the hotel, and that was for an amazing breakfast. An old fashioned quality hotel with lovely friendly staff and a great ambience.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. As you are aware, we have a large variety of rooms and this can be discussed with the Reception team at any time to ensure you are allocated an appropriate room. We are delighted you enjoyed your stay with us and look forward to welcoming you again soon.

"Great Stay"

5
26/10/2016

My thanks to the Team at Best Western Woodlands for another great stay. So welcoming and the room was so clean and fresh. Always guaranteed a good nights sleep at this hotel and when you are travelling on business it is so reassuring to know you can get some quality sleep. Breakfast was great and the whole team so helpful

"Quiet Comfortable hotel - restaurant awful"

3
24/10/2016

Very quiet and comfortable rooms well appointed but the restaurant food quality and service need a major re think also the check in staff did not acknowledge my Diamond status in the loyalty program so why bother spending so many nights with Best Western branded hotels ?

"Lovely friendly hotel"

4
21/10/2016

Stayed here for 2 nights with our wee girl. Great pool and staff all very friendly. Didn't eat in the restaurant but had breakfast which was a fab buffet. Hite is spotless and loads of parking. Short walk to esplanade and the beach too

"Family Friendly"

4
16/10/2016

Visited this hotel in July and was very impressed. Refurb evident and new rooms are very well dressed. Staff very pleasant, service prompt and understated. A very enjoyable stay. We spent several days in the area and enjoyed fabulous for money as a nearby fair ground at a park, where you could pay money for a 2 hour pass and all rides were included for the kids. A nice change from dipping into the wallet every 2 minutes for every ride! A great short break.

"BEST western"

5
16/10/2016

Just spent a two night break at Woodlands with the family. Cannot fault a thing! Quite a charming hotel, hidden amongst the trees. We were highly satisfied with everything.....beautiful modern spacious bedrooms, clean, the food was amazing, lots of helpful staff in the dining room. The leisure centre was fantastic- so clean and tidy- and not very busy when we used the facilities. We used the pool, sauna, steam room and jacuzzi.....there is also a gym which we didn't make use of. Dinner menu lots to choose from, and our party of six were never disappointed!!

"comfortable stay"

4
13/10/2016

Enjoyed our two night mini break, very comfy cosy room , pleasant staff on reception. Breakfast is buffet style , though the fried eggs, omelettes, poached eggs have to be ordered ! We had dinner on the second night, good service and tasty ...but ... servings were a tad on the small side ! dessert was good ... however, key lime pie was ordered .... a nice lime meringue pie arrived !! ... not the same ! Good leisure facilities, towels are provided.

"Lovely hotel"

5
12/10/2016

Stayed over on a Sunday evening as we were attending a family wedding. Lovely hotel set in nice grounds with plenty of onsite parking available. Reception staff were very friendly and welcoming. We requested an early check in so that we could get ready for the wedding due to commence at 2pm. Fortunately for us our room was ready when we arrived at 12.30 so all good. However staff had advised in advance that if our room wasn't ready we'd have use of the onsite leisure club facilities to get ready which was good! We were allocated room 101 on the ground floor which was modern, spacious and clean with full bathroom facilities (including shower over bath) tea & coffee making facilities were provided, large flat screen tv mounted on wall and hairdryer located in drawer of dressing table. A large wardrobe and small chest of drawers was also present for those staying more than one night. Free wifi was a bonus with quick access and decent speed so no complaints. The hotel is a great venue to hold a wedding, lovely rooms for ceremony and meal/evening reception and everything seemed to run smoothly. Food served during the wedding was hot and tasted great with portion sizes just right. Breakfast was included in our room rate and was full English and continental buffet style with a vast range of foods available again very fresh and tasty. We would definitely return to this hotel in the future

"Comfortable stay"

4
07/10/2016

Very nice room with plenty of space and walk in shower. Huge flat panel telly too. Tea and coffee and very fast wifi so no complaints at all. I had dinner the first night which was OK, no real ale though. The health club look very nice although I did not use it. The staff very friendly

"Sunday High Tea"

3
02/10/2016

Have visited the Woodlands for meals including high tea on many occasions over the years but I am sorry to say that today was not up to the usual standard. Service initially was poor with a waiter who seemed less than enthusiastic about his work and with one meal being missed and having to be asked for after the others had been served. It later transpired that in total there were over 100 covers for high tea in the space of 1 hour......perhaps too many for the staff to handle. Maybe the hotel needs to rethink their plans.

"Access, toilets, accomodation"

5
02/10/2016

Disabled access to the hotel is excellent, toilets are roomy enough for easy wheelchair use, restaurant tables are well spaced and seating is comfortable. Accommodation is well laid out. Tiny wee niggle- why is there absolutely no shelf space in the (otherwise excellent) disabled toilet for toiletries ?

"Hotel "

5
30/09/2016

My husband and I are just back from a few days break. It's the second time we have visited the hotel. We loved it, the room was lovely and all staff were very friendly. You have full use of the leisure facilities also which is great. We will definitely be coming back :)

"Wonderful stay this past weekend!"

5
30/09/2016

My wife and I were travelling through the Dundee area and had the great fortune of staying at the Woodlands Hotel. Thanks to Aga and Laurie at the front desk for all their help in getting us a room and taking care of our car. Our room was very nice and modern. The stay was quiet and relaxing. Our morning breakfast was very good and comprehensive in its offering. All in all a great stay!

"Sheena and Shug"

5
30/09/2016

Had a lovely stay last weekend. Staff were really efficient and made us very welcome. Visited dear friends who live locally and we went to Glamis Castle such a perfect location. Broughty Ferry is a lively wee town. Lots of nice shops and pubs. We will certainly be back.

"Good Customer Service"

4
30/09/2016

From the time I check-in until the time I checked out all staff were very friendly and very helpful. The staff in the gym were fantastic and nothing was too much trouble. The bed could do with some updating but, that is the only slight negative. I will definitely book again.

"Saturday Break"

4
28/09/2016

Stayed on Saturday night, the room was lovely and the leisure facilities are great. Had dinner, the menu is not large but the food was good and the waiting staff were great as were all the staff. Good selection for breakfast, both hot and cold. There is nothing not to like and would definitely recommend.

"Pleasant 2 night midweek stay"

4
26/09/2016

We pre-booked two nights at the Woodlands Hotel as part of a recent trip around Scotland. Arriving late afternoon after a long drive from the Highlands, we were pleased to find the hotel nestling in a quiet and peaceful residential area of town, with ample free car parking. The hotel appears to me mostly used by business travellers through the week, and it has its own on-site leisure facilities. Our ground floor bedroom was of a good size, overlooking gardens. The bathroom was well equipped and had a flexible shower. Only criticisms were that the sink was cracked, and that there were no sanitary disposal facilities which you normally find in most hotels. Our evening meals were fine. Breakfast was all buffet style, but we found that the hot food was not very warm after 9am (breakfast is served until 9.30). We attempted a walk down into the town after our evening meal, but found that although the waterfront is a 10 minute walk away, the town centre itself takes at least 30 minutes to reach by foot. Trains and buses are easily available to travel into nearby Dundee, if you don't fancy taking the car.

"Lovely lunch, lovely waiter "

5
23/09/2016

I won a voucher for the woodlands hotel, so thought I'd treat myself and my daughter to lunch . I was pleasantly surprised to see they have a few offers on , one being two main meals for £12 ! I sometimes worry that it will be smaller portions than normal, but I was wrong !! I had macaroni cheese and a side order of veg . The plate was plentiful, food was piping hot and tasted absolutely delicious Our waiter (Dean) was lovely and friendly, There appeared to be a wedding and a funeral on , so they were very busy, but I still felt Dean gave us just the right amount of attention. Can't fault the food, service or staff , very pleased , and will be returning.

"not luxury"

3
21/09/2016

First room allocated was like a sauna, eventually given another. Housemaid service never left biscuits for tea/coffee etc shower didn't work properly as the pressure disappeared and then reappeared it was reported, never sorted and there was no feedback. A luxury hotel shouldn't be trying to sell rooms like our first allocated. overall hotel needs some TLC. Staff were fine and friendly enough.

"Broughty Ferry Visit"

4
18/09/2016

We have friends in Broughty Ferry so this was an excellent place to stay. Dropped elderly member of party off who stayed 5 nights. We stayed one night on return to collect her. We both stayed in different parts of the hotel. We were in the new extension which was lovely. Relative was in the older part which was still nice but I preferred the new bit. Nice swimming pool but no time to use. Bar staff in evening very pleasant. Breakfast first class. will be back next year. Plenty of parking by the way.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to your next visit. When booking next time you can request the rooms be close to each other if you wish to be close to your relative.

"Beautiful room.... eventually"

4
18/09/2016

Recently stayed for one night at this hotel and was not disappointed although it got off to a shaky start. The check-in staff were very friendly and helpful and after finding our room it was such a let down. It was tiny and looked as though it hadn't been decorated or upgraded since the 1980's. There was a horrible smell in the bathroom and the entire room was thick with dust, not just from a day or two but as though it hadn't seen in a cleaner in months. I went down to reception and explained I was expecting a bit more from our room and she immediately gave us a better room with no hesitation. Apparently when you book online directly with Best Western your room allocation comes from a central booking system and not the actual hotel so I was told. Our new room was stunning in a new part of the hotel that was recently built. It was huge, immaculately clean and the bathroom was amazing - total contrast to the first room we were given. We had booked on a dinner, bed& breakfast basis and our evening was excellent too, generous portions and tasted great. Breakfast the next morning was good too although they had started to run out of things like bread and rolls and didn't seem to be replenishing them. All the staff were polite and friendly and I wouldn't hesitate to return to this hotel as long as I made sure I was staying in the new extension!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to your next visit. I will pass on your comments of your original room to our head of housekeeping.

"Good value, good food and pleasant staff with lovely surrounding."

4
13/09/2016

I stayed at this hotel in September with a group of 7 girl friends. We had a lovely time. Broughty Ferry was fabulous and we had a lovely wander around the beach, the castle and a fabulous lunch in the Ship Inn. The Girls specifically enjoyed the Cullen skunk ! We ate in the hotel for breakfast and dinner and we even had some soup and sandwiches which they prepared for us because we missed lunch on day one. The staff were very pleasant and helpful. The food has had some varied reviews, I think if I was expecting 5 star dining I might have been a bit disappointed but the food we had was very very good both for breakfast and evening. It was always very warm and there was plenty of it. We all enjoyed everything we had and left the dining room full after each visit. Our rooms were spacious and I found the beds very comfortable if a little squeaky. The one complaint we had was that one of our rooms was very warm. The availability of fans' in the rooms made us think this was a common theme. We had a lovely swim in the spa and overall a lovely stay. We spent the evenings in the hotel bar which was not overly expensive but we could have gotten a couple of taxis into the town if wished. Broughty Ferry itself was very pleasant and I would recommend this hotel to others.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to your next visit.

"Will eat here on next trip."

5
12/09/2016

Broughty Ferry is my favourite place for little getaways. This was my first time staying at this hotel. Always stayed at various hotels in the centre and been happy with the quality and service. I always thought the Woodlands Hotel was too far away. I had booked the hotel but my partner arrived first and had roses placed in my room. Through the the stay the staff were pleasant and helpful. The room was comfortable and clean. But the icing on the cake was the superb pool, sauna etc. The girl on reception at the pool was kind and helpful. We had a great afternoon, then walked into the centre of Broughty Ferry. We returned to the bar late evening. Bar staff were lovely and it's an interesting place to people watch. We will return again soon and have dinner and breakfast. Best Western have done it again, my favourite chain and this is one of their best with value for money and excellent staff.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to your next visit.

"Disapo"

2
12/09/2016

Visited for High tea . Had a very nice Salmon salad but the cakes were rather dry! The dining area needed a good clean, very dusty. But the main objection was the staff being very unprofessional. Standing chatting and lounging on the desk.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I will speak to our cake supplier about the cakes that they are supplying, as these are bought in. I will be speaking to the Restaurant Supervisors about the staff, as this behaviour is not what I expect from my staff.

"Good price, needs some tender loving care"

3
11/09/2016

Pretty good experience. Clean and excellent price. I wished the in-room lighting had worked (and I'm very familiar with the quirks of Scottish wiring.) Also -- DON'T order coffee. It's from a vending machine. I'd stay there again if I couldn't find somewhere in St Andrews -- which was the case for me.

"Great weekend"

5
07/09/2016

Visited this hotel last weekend and upgraded to king size bedroom. Service and food was excellent and pool, sauna and steam room all very good. There was a wedding there when we arrived but this did not make any difference to the service we had. Bedroom was roomy and spotless. Would definitely go back.

"Unexpectedly good"

5
02/09/2016

I've stayed at this hotel chain's properties elsewhere in the country and wasn't greatly impressed. Nevertheless I put my trust in Trip Advisor's ratings and booked a two night break. Good sized quiet room overlooking the rear courtyard and a huge bed with en-suite bathroom. Despite a wedding reception taking place on both nights on the floor below, there was no excessive noise from the dance floor nor noisy neighbours. Breakfast was pretty good with some options cooked to order. Sausage-wise, not the best and a little skinny, but everything else was decent.

"Best Western Broughty Ferry"

5
02/09/2016

Hotel was very clean and staff went out of their way to assist. Leisure facilities (pool, sauna, steam room & gymnasium) all very good, as well as tasty restaurant. Plenty of car parking available as well and handily placed for transport links to surrounding area.

"A Friday night's stay"

3
30/08/2016

Don't rush back if you are out in the town as the bar closes at 11pm (apparently if you are a resident you can get served but no one told us) If you are looking for a Scottish experience don't expect a Scottish breakfast. Staff very young and not very chatty. Bed felt old and nosey - every time you moved the whole hotel hear you. But the hotel was clean and tidy!

"Wow"

5
26/08/2016

Wow! At a wedding and the dj was great, however, what was even better was the bar staff, Louisa and Jade, uncomplaining with the large amount of glasses to be collected, uncomplaining with the queue at the bar and incredibly knowledgeable regarding shots, we found skittle bombs!!! Yay! Thank you both girls! We loved you Xxx

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us. I will ensure that your comments are passed on to the staff in question.

"Beautiful setting"

4
25/08/2016

Lovely hotel set in magnificent gardens. Staff on reception and leisure centre very kind and helpful. They work very hard to ensure everyone is seen to promptly and with real warmth. The complementary therapist is lovely- she goes out of her way to help guests feel comfortable and is genuinely interested in your day. We got one of the older rooms on the first night which was OK as they were fully booked-but they offered to move us to the new wing for the second night and kindly moved all our cases over for the second night while we were out! The decor in the new wing is beautiful and the carpets very new and bouncy! Beds very very comfy. Lovely pool and gorgeous hot spa bath- nice and clean and well kept. Breakfast area was messy, lots of uncleared tables, my friend ended up with someone else's poached eggs! food in silver canisters looked dried up and unappetising so I opted for packet of cereal. They were fully booked so maybe it was just a bad day. So , we opted not to have evening meals there and went to a pub down the road and also had a lovely Thai meal a few miles away. There were a few people we recognised going out for dinner. Housekeeping staff in the rooms were very friendly and very welcoming- they keep the rooms perfectly and their work is of a very high standard. We had a lovely stay, would love to come back to relax in the lovely surroundings.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback and for your kind comments. Please accept my sincere apologies for the Breakfast service not being up to our usual high standard.

"Surprise delight"

5
25/08/2016

The hotel was selected based on cost and distance to work location, I hadn't looked at the facilities, so it was a delight to find such quality throughout, very helpful employees and an on-site gym. I will only be booking this hotel in the future for my weekly business trips

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your time with us and look forward to your next visit.

"Fantastic"

5
23/08/2016

Stayed for a family party over the weekend. What a lovely place to stay rooms were clean plenty big enough. We ate twice in the hotel and food was great (puddings massive). The swimming pool was open from early and the hot tub great to relax in. What really stood out though we're the lovely staff. Literally everyone smiling and couldn't done enough to make our stay enjoyable. Seriously guys well done !!! To sum up if you need to stay in the area book here you will not be disappointed.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback and for your kind comments. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.

"Great location"

4
23/08/2016

This hotel sits off the main Dundee to Monifieth road in a lovely large tree filled garden which hides the fact you are surrounded by houses and makes it feel very peaceful. The hotel staff are excellent throughout and offer a friendly, helpful service. The accommodation is very good, spacious and clean although the beds were a bit worn in our room. The breakfast was really good and dinner in the restaurant was excellent, very tasty and ample portions. The pool, spa, gym area is very good as well. There is a new wing of rooms which are probably better than ours was. The hotel is in a great location as a base to visit Dundee, St Andrews and Fife, Angus and possibly further a field. Definitely worth trying.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Nice hotel at the outskirts of Dundee "

4
21/08/2016

The service was great. We got a few really valuable information for sight seeing the next day. The bar ist lovely furnished and it's easy to feel home. The room was very clean. We got an upgrade for a larger room. The breakfast the next morning was good and a wide variety was offered.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your time with us and hope to welcome you back again soon.

"great short break"

4
20/08/2016

Lovely hotel in a woodland setting, as the name suggests! The original building is a lovely old country house with modern extensions added. All the staff were very helpful (and there were plenty of them) and the leisure complex was excellent. The 3-course dinners at night were very good with a reasonable, varied choice of menu. Nice and close to Dundee for visitors too.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Best Wedding Ever!!!"

5
14/08/2016

Firstly I'd like to say a big fat thank you to all you wonderful staff on a whole for making our wedding on Saturday so absolutely perfect!! From the planning stage until the day you have been amazing and for that i can't thank you enough. We started our stay with booking in the night before, my bridesmaid and I. The room was stunning and perfect for us getting ready with my entourage on the morning of the wedding. Your wonderful staff even moved my stuff for me to my next room after we left for the church. On the Friday night myself and my friends ate in the hotel restaurant. The food was great and the service was top notch. We were served by dean, he was a lovely chap. Also the bar man, billy I think? Was also great. My only negative, and it is a very minor one as my whole stay was fab butttttt I was extremely let down by the honeymoon suite in comparison to the beautiful room I was in on my first night. It was just no where near the same standard. Let's get back to the positives though.... I want to give a shout out to some of the friendly staff who made an impact on our special day ... Pete, John, Elliot, grace and the rest of the servers. Lovely joe the night porter. Pam on reception. And my main gal Aileen and Nikki for all your help throughout everything. Big love! Kerri and Ryan xxx

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for taking the time to leave us feedback. we greatly appreciate your kind comments and I will make sure all the staff are aware of this. We look forward to welcoming you back to us soon.

"Diamond Wedding Anniversary celebrations"

3
09/08/2016

It was my great aunt and uncle's diamond wedding anniversary and they chose to hold the celebration dinner here on Saturday. There were about 20 of us in total. The food was average, not great. I had pate which looked like whipped cream with oatcakes to start - it was ok. Then I had roast lamb which looked and tasted a bit re-constituted / plastic. Disapointing. The Sticky toffee pud which was pretty good. The service wasn't that great either - very slow serving wine for example. I think they were all too busy with the wedding party next door to focus on making sure our little party had a fabulous time. They put the cake in the corner of the room, awkward for walking past and for photos. Should have been displayed pride of place in th middle of the table or with the champagne glasses where there was plenty of room. Then when we wereleaving we had to ask for the rest of the cake, and they gave us the bride's cake from next door!!! Ooops! Luckily we spotted that :)

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my sincere apologies at the level of service you received as this is not what I expect from my staff. I will be bringing this up with the Restaurant Manager to ensure that this does not happen again.

"Lovey Hotel in a beautiful part of Scotland"

5
07/08/2016

Stayed here for an overnight and we were delighted all round. We had no complaints at all, everything was great. Staff were friendly, helpful and efficient......our room on the first floor was very clean and of a good size. Food in the hotel was very enjoyable with a range of choices. We would have no hesitation in returning here. There are good leisure facilities available, but we didn't access these as we were only staying one night.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and hope to welcome you back again soon.

"Friendly folks"

4
05/08/2016

My husband and I spent one night here recently and was charmed by the friendliness of the entire staff. Nothing was too much trouble. The hotel was comfortable and extremely clean. The housekeeping staff were meticulous in the way they ensured nothing escaped their notice. The dining room still retained the original features of the mansion house it once was. The breakfast was good but nothing special. The buffet had a wide range of breakfast dishes but some of the hot food good have been a degree warmer. The dinner menu was a disappointment compared to others I've had in similar priced hotels. Both my curry and my husbands sweet and sour chicken tasted as if they had come straight from the bottle.There was too much sauce which made the appearance of the dishes less appetising. Fine dining it was not - more the efforts of a cook than a chef. Having said that, for the price it was good value but again, had better.

"Best Western Broughty Ferry"

4
04/08/2016

Great place to stay, very reasonable price, great food, good and friendly staff service. I would recommend this venue to anyone. We were on ground floor and room was a comfortable temperature but friends on other floors complained rooms were far too hot.

"Not in Dundee "

3
04/08/2016

Hotel was very nice room very specious but not in Dundee that was disappointing as we wanted to b in hub of the city however place we stayed was brouthy yes not on the map but most enjoyable not a walking distance from hotel so driver could not enjoy wee drum due to zero alcohol tolerance in Scotland

"Continuity 100%"

5
28/07/2016

Visited here in February for 2 nights with my disabled client and we both were delighted with our disabled room and the Gluten free menu available, returned this month for 4 days this time and was not disappointed the service and hospitality remained first class, Jen in the bar looked after all our needs and took the time to point out places of interest for us to visit, well done again.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with and look forward to welcoming you back again soon. Kind Regards

"A quiet getaway"

4
27/07/2016

We came for a little R & R and this hotel fitte our criteria perfectly. Away from the bustle of the centre of Dundee reasonably close to the centre, near to a beach, and easy access to the surrounding countryside. The food is reasonable, breakfast could be hotter, but the hotel is full and how make amends for that. The dinner star are adequate, a little more training and the they could be semi-human. Politeness is not a strong point. The room was absolutely spot on, new build wing only open a week, spotlessly clean, bed the size of a football pitch, wonderfull

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us and look forward to welcoming you back again soon. I will pass your comments regarding the service on to the Restaurant Manager.

"Nice stay"

4
25/07/2016

My husband and myself stayed here for one night. The room that we booked had a lovely four poster bed and overall was clean, although there was plastic glasses in the bathroom and when I opened one of them it was disgusting as it had been used and had been put back in the plastic cover also one of the coffee cups had a stain on it. The cleaning staff should have noticed this. I did point this out to management who dealt with it quickly and effieciently. The room was over the kitchen and restaurant and was quite noisy. The staff were all very friendly and the bar area was very comfy. Bar prices were really reasonable. Great breakfast in the morning with plenty of choice. The leisure facilities were really good as well. Pool jacuzzi steam room sauna and gym. We would definitely stay here again as we found it lovely and relaxing.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my sincere apologies for your room not being thoroughly prepared for your arrival. We have now implemented a new system of room checks to prevent this from happening again. I am pleased that you enjoyed the rest of your stay with us and we look forward to welcoming you back again soon. Kind Regards

"Could have been better"

3
22/07/2016

We booked a king room in this hotel but it did not meet our expectations. We expected something larger for what we paid and on reflection should have just gone with the standard room. We also found there was a lot of noise from floor above. There was nothing wrong with the food but the main courses were standard "pub grub". A fortnight before we had stayed at the Crieff Hydro for less, larger room and better grub. Staff here were very helpful and attentive.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my apologies that you were not happy with your room. Please contact the Hotel directly next time you come to visit and we can make sure you are allocated an appropriate room. Kind Regards

"Situated in Broughty Ferry"

3
21/07/2016

hotel has been extended and the newer part is much better than the original. Paying the extra for a king room is worth it. They have a gym and swimming pool. Well located for the beach and attractions in Broughty Ferry. Dundee about a 10 minute drive away. Breakfast was okay, we did not try the evening meals here. Plenty of parking, reception very helpful.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted your stay with us and hope to welcome you back again soon. Kind Regards

"4 NIGHTS MID WEEK BREAK"

3
19/07/2016

My wife and I stayed at the hotel for 4 nights mid week on a b/b basis. We booked through "easy-breaks" and had pre paid our 4 day break. Our room had a king size bed and to be honest it had seen better days coupled with the fact it was particularly squeaky and the curtains allowed light in at the top. The room however was spotlessly clean and the maid service was thorough throughout our stay .All the room service staff were friendly and welcoming . What I didn,t agree with was the fact that although we had pre paid to "eastbreaks" the reception staff had a requirement to take my visa/debit card details even although I had said I would be paying cash for any extras. I was told that it was policy. The breakfast, we found was good , buffet style, with scrambled eggs, bacon, sausages, mushrooms, black pudding, potato scones with the additional choice of freshly cooked omelette, fried or poached eggs. There was also fresh fruit, bread, rolls,yogurts etc Sadly, certain staff and I stress only certain staff at breakfast, let the hotel down, devoid of pleasantries, a smile would have went a long way Asking for brown sauce was a hassle for one member of staff and on another occasion asking if I could order my fried eggs at the same time as my tea and coffee, the reaction on this persons face was similar to me asking them for a loan of £100. There are leisure facilities , gym / swimming pool but we didn,t use them. They were used by locals and speaking to one gent he said that they were excellent The hotel was very good as a central base and we visited the Angus coast, Arbroath, Carnoustie, Montrose etc and down the way to St Andrews and Crail. I am aware that there are other possibly better rooms in the hotel but can only give a review on our experience

"business trip"

4
18/07/2016

Booked in BW via central reservations, lady on reception was very friendly and helpful when we arrived. Nice location with plenty of parking. Well pointed room, and my colleague said the gym was good although I hadn't been myself. Breakfast was very good, and only 5mins from Dundee centre

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Good visit"

4
09/07/2016

Visit with my husband. Found the room to be quire basic. The room was clean although in need of some minor fixings - handle on wardrobe and drawer unit loose. Spa area was nice, with assistant ensuring it was kept clean. Staff is the spa were friendly and chatty which was nice. Changing rooms were a basic bit clean. Breakfast was okay, there was plenty of choice however we found the hot breakfast to be warm but not hot. Unfortunately when arriving and leaving people were smoking immediately outside the doors which as signs stating not too, as non smokers we had to walk through a cloud of smoke which was not pleasant at all. There is a shelter nearby for smokers but they clearly chose not to use it. Overall our stay was fine and would recommend.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us. Please can you let me know which room you stayed in and I will get housekeeping to to fix the handles. Kind Regards

"All we needed"

4
09/07/2016

Just needed a place for one night attending a wedding in town. Adequate room for one night, but could have done with some kind of ventilation/air-conditioning as it got really warm overnight, even at moderate temperature outside. The reception was friendly, even though the receptionist insisted on not answering my questions, because she "was going to get to that" as part of the canned welcome talk.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you enjoyed your stay with us. Please accept my apologies that your questions were not answered immediately. Kind Regards

"Relaxing Trip"

5
05/07/2016

My wife is 38 weeks pregnant so we wanted a few days away as we had just finished work. We also did not want to be far away from home! Have just returned and really benefitted from two nights away. Great hotel. We had a modern room with flat screen tv and great shower. Hotel clean and staff were attentive. We ate both nights at hotel and the food was tasty and well presented and portion sizes generous. Breakfast also well catered for. All in all a great time away and batteries recharged. The hotel also has a small leisure club which was an added bonus. We will return.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted that you and your wife enjoyed your stay with us and look forward to welcoming you back again soon. Kind Regards

"Avoid and save your money"

1
01/07/2016

Straight off the bat, don't believe the reviews, I booked this hotel based on this positive feedback and ended up in a nightmare. We needed to stay in the area for a graduation in nearby St Andrews, so booked two rooms for two nights. Lets start with the rooms, one room had no a/c, so we were very hot all night long despite the windows being wide open, the radiators were set to off but the hot pipes made sleeping very sweaty. The beds themselves were rock hard, normally I like a firm bed, but this was like sleeping on a granite block, the same applied to the flat and lifeless pillows. Our shower didn't work and though we thought it would be fixed after we complained in the two nights we were there, no water flowed. Fair enough the hotel gave us access to another room down a corridor for showering, but when you're paying for an ensuite it was very inconvenient, and moreover they should have known it wasn't working! In addition there was also only one working electrical outlet that was accessible which meant ironing had to be done cramped, hunched over down the side of the bed, moreover the window lock was broken and the cupboard had burn marks from the downlights. The other room, our family stayed at was far too small, and though it did have a.c. was too hot and cramped, and due to the dormer window you have duck to enter the bed. Breakfast was equally lacklustre, self-service, lacking taste and any quality with dreary local fm piped in the background. I've stayed in many hotels across the UK, and this has to be one of the worst I've ever stayed at and I'll certainly be writing to Best Western about my experience at this awful dated hotel.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Firstly, thank you for giving us your feedback and we will be looking into the points you have brought up. However, during your stay we did upgrade the other room form a standard double to our Four Poster and we also offered to upgrade the other room to one of our new King rooms. While I appreciate we could not do this on the first night this was offered to you and turned down. We can appreciate how inconvenient the shower not working was for yourselves and unfortunately the job was bigger than we had anticipated and our plumber could not fix it during the time scale hence the offer of an upgrade. The showers, baths and sinks in every room are checked and cleaned every day and we have no possible explanation as to why the shower stopped working.

"A very nice room, bar, restaurant, lesurse club, grand hotel all round!"

5
01/07/2016

Another grand Best Western up here in Scotland, my room was an executive, very nice, modern and fresh, a lovely double walking shower in the bath room, modern bathroom, nicely tiled. A very comfortable double bed, tea and coffee making facilities in the room, wi fi throughout and free ! Great position of the tv and nice big screen ! The bar is well stocked with a good range of beers, wines and sprites, and whiskey. The restaurant is modern and classic I had a very nice chicken Caesar salad. Bar has a good range of crisps, nuts and chocolate !!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your lovely feedback and we are pleased to hear how much you enjoyed the facilities of the hotel. We do hope you come and stay with us again

"Business trip"

3
29/06/2016

I stopped here for one night and was upgraded to a better room as BW member. A good size room with single beds and a shower. I went out for dinner at the Goa restaurant and walked the 20 minutes to the shoreline before eating, there were quite a few places to eat here. The hotel was well presented and signs up for wet paint so it appears to be well looked after and the public areas were tidy too. Breakfast felt a little on the basic side and buffet style rather than cooked to order, not a bad thing if you want to be up and out but C-2-O would have improved my impression. I would have liked to see kippers and haggis there as well. I didn't try the spa/pool but will be back later in the year and will stop here again. One last thing, all the staff seemed friendly during my visit.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments and we are glad you enjoyed your stay. Unfortunately it is not possible for us to do breakfast as an order to table choice due to the volume of guests have to cater for. Please let us know when you will next be staying with us and we can order in Kippers or haggis for you if you wish, these items are not on the menu as we have had done so in the past but were unfortunately not popular enough to sustain, but we are always happy to pre arrange any items for our guests. We look forward to seeing you again

"Excellent hotel."

5
27/06/2016

We only stayed one night, but wished we were staying longer! Hotel was lovely, spacious, modern room and very clean. Breakfast was excellent and all staff were very helpful. Would definitely recommend this hotel.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your review. We are delighted to hear how much you enjoyed staying with us and we hope you will be back again soon

"Very good hotel"

4
23/06/2016

W e have just returned from a 3 night stay at the Woodlands Hotel and we could not have picked a better hotel for the stay the staff were friendly and helpful .The hotel is situated in a wood area about a five minute drive to the beach. We were on a dinner bed and breakfast offer and found the food to be on a high standard. We stayed in the new wing and found the rooms to be very comfortable. The only drawback was the fact that the rooms and corridor in the new wing were very warm even with the bedroom windows open continually for 3 days the room was warm. Apart from that it was a lovely break and would recommend the hotel for a break

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments and we are pleased that on the whole you enjoyed your stay. We are looking into the heat in the new extension and we believe it is down the insulation used as there has been no heating on in the hotel since about March of this year. We hope to welcome you back to us again soon

"First class hotel with lovely rooms and excellent breakfast"

5
22/06/2016

I was part of a group of 20 golfers who stayed here for a long weekend, we have been going to Scotland for over 20 years and this was one of the best, if not the best hotel we have stayed in. Our budget isn't big so we normally stop in the likes of the Best Western and we are so glad we stayed in this one. The staff were some of the friendless I've encountered, the rooms were very nicely appointed, good size with lovely furniture and very comfy beds and pillows, so much so I've just ordered some of the pillows they use for home. Breakfast was brilliant with an amazing selection of hot buffet food, cereals, toast (with the comedy pass-through toaster's that never work), pastries, fresh fruit, pretty much everything you would ever want, you could also order items such as omelettes, freshly cooked eggs and porridge etc., and a special note to the breakfast staff, they were so helpful and couldn't do enough to help. I used the pool and gym, very nice they were are all, the bar area was good and the prices very reasonable for a hotel. I would whole heartily recommend this hotel if you are in the area, its top notch.

"Couldn't fault it. "

5
18/06/2016

Finally getting round to this... Checked in and within an hour (due to personal circumstances) was on my way home again. Dealt with the manager (Nikki, if I remember correctly) and I must say. I haven't met a lovelier person in a long time, very understanding and down to earth. Gave us her card and she said when we could return to give her a call and she'd give us a great room. Haven't don't so yet but plan to. The room was gorgeous and clean, hotel staff were brilliant and the grounds were lovely. Highly recommend.

"Food only prior to Genesis tribute band"

4
31/05/2016

This hotel is familiar to me as I use it for the gym facilities and living local have attended other functions here also. On this occasion my colleagues and I decided to have dinner prior to a Genesis Tribute band, the food choices were more than adequate for pre concert eating. We noticed the Assistant Manager Peter Blann in complete control as the hotel begun to fill with folk attending the concert also residing at the hotel. Set in quiet and peaceful grounds this is a very desirable location for a hotel experience.

"Woodlands Hotel, Broughty Ferry"

5
31/05/2016

Our one night stay at Woodland Hotel, Broughty Ferry was very pleasant, we had dinner, bed and breakfast and used the leisure pool all of which I would give 10/10 for service, food, surroundings, room

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.

"Excellent second stay "

4
29/05/2016

2nd time staying here. Got a room in the new modern wing this time- king sized bed. Very good quality for a price paid. A short walk outside the town centre for Broughty Ferry. Reception staff particularly friendly and helpful. Didn't use leisure facilities but what I saw of them looked good

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.

"Enjoyable Stay."

5
28/05/2016

We were here for 2 nights and we were in the newer rooms. They are most comfortable. Large bed and nice decor. In our rate breakfast was included and that was a real treat. We also had dinner in the restaurant and also enjoyed that much. Breakfast and dinner is held in the main building, which has character. And therefore a nice place to sit and enjoy. The newer rooms do have connecting doors, which therefore makes it a bit more noisy, then if there would be no door. But that didnt bother us much. Rooms were very clean and the woman at the reception were very kind. We would love to stay here again !

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We are delighted you enjoyed your stay and look forward to welcoming you back again soon.

"Excellent Hotel & Staff"

5
27/05/2016

I was in a twin room as this was the last room available, the bed was a little uncomfortable as it was hard compared to my mattress at home. I have stopped at this hotel on many occasions and it will be my first call when in Dundee.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please can you let me know the room in which you stayed and I will get Housekeeping to check the mattress. We lok forward to welcoming you back.

"awesome so far"

5
20/05/2016

Staying her with family and realky impressed. room is great, food super and staff great with kids too. very impressive! Looking forward to using leisure facilities tomorrow. Would definitely recommend

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments and look forward to welcoming you back again.

"Delightful Hotel"

5
18/05/2016

I spent three nights in this hotel to meet up with friends and would go back in a minute if there was an excuse to do so. I got the bus to Dundee and it was a fairly short journey in a taxi to the hotel in Broughty Ferry. It is, as its name suggests, surrounded by trees. There was a wedding there the night I arrived which gave it a pleasant atmosphere. I had a lovely room.The food, especially the dinner at night was excellent - full marks to the chef. Over those three nights I had the same meal twice! It was hot salmon on salad and the salmon was hot until the last bite. One of the best meals I've tasted. The staff were all friendly such as the house keepers, bar staff and reception. The only downside for me was that it was a bit too far from the town and there were no shops near it...!!!! The first time I've been away without coming home with something I bought! I hope to return one day. I can highly recommend this hotel.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments and look forward to welcoming you back again. When you return please ask Reception for directions to the small parade of local shops which are 5 minutes walk away.

"Immaculate and homely Hotel"

5
18/05/2016

My daughter and I spend a lovely chilled weeken here the hotel and all staff were extremely helpful and polite . Breakfast was buffet style with fantastic choices dinner menu had something for everyone . There are lots of shopping nearby . Looking forward to visiting Woodland Hotel again soon .

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments and look forward to welcoming you back again.

"Anniversary"

4
17/05/2016

Stayed here for just one night in the bridal suite which had a lovely four poster bed. Room was clean. Breakfast was great. Would definetly stay here again. Although bar was quite expensive. Staff were all friendly and helpful.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments and look forward to welcoming you back again.

"A Quality Hotel.. Lovely Setting"

4
08/05/2016

We visited this old haunt one Sunday for High Tea and, not having been there for a couple of years, didn't know how it woul be. Very surprised. It is in good hands with Best Western and still quite the place to be for good food served by efficient and friendly staff. Oh, and fine value for money, as it always was. We shall not wait so long to effect a return.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments and look forward to welcoming you back again.

"A night away from home. "

3
07/05/2016

The Woodlands Hotel has been around for years. I remember playing in the grounds when I was young. Belonged to Betts back then. The rooms are adequate but beds not particularly comfortable. The bar area is quite pleasant to sit and catch up with friends. Restaurants waitresses are very pleasant and polite although the food is quite average.

"Sunny Fife"

4
04/05/2016

We decided to go back to Woodlands Hotel again, we stayed here over a year ago. Great location with swimming pool and spa and buffet breakfast. Based in Broughty Ferry it`s great for exploring the Fife and Angus region by car.

"Victorian mansion with modern additions"

5
03/05/2016

Situated in the Broughty Ferry area of Dundee, the Woodlands is convenient for local attractions. It was originally a mansion house and holds many of the original features such as a splendid staircase and stained glass windows. There is a large car park and easy access, while the food was excellent. As expected in Dundee, the staff were always very friendly and helpful.

"Worst hotel I've ever stayed in"

1
30/04/2016

I came here for a 2 night stay with my mum (her treat for me) The receptionist at check in was pleasant and helpful but unfortunately it went down hill fast from there. The room was clean and spacious. The bathroom although it looked like it had been recently decorated, left a lot to be desired. Bath plug did not fit so while in bath had to constantly top up otherwise you wouldn't have been able to wash. Toilet flush was erratic and hot water tap on wash hand basin was erratic, either a drip or a full scalding hot rush. Room was noisy with what sounded like a lift (no lift in hotel) going up and down until the early hours. My mother who is a pensioner did not sleep. Dinner was nice, staff not overly pleasant but ok. Breakfast was a nightmare from start to finish. We arrived around 8am, the waiter did not acknowledge us only my mother saying good morning evoked a response. We were seated and asked if we would like tea, which arrive cold. The cold buffet had a good selection we opted for fruit and yoghurt to start and thank goodness we did. We went for a full cooked breakfast which was cold, remember this was 8 am. The staff ignored our full plates of breakfast then eventually came and asked if we had finished, no questions as to why we had left so much food. My mother being a pensioner hates waste but I would not have feed this to my dogs. I worked for a 5* award winning hotel and spa resort and I know my general manager would be ashamed if such a negative review had been posted but after looking through the reviews I'm not sure the GM in this establishment takes heed of bad reviews. Although he does comment on reviews, is anything ever actioned? Usually we go with a party of eight and if we like a place we return, I would not darken this hotels door again and would certainly not recommend this establishment. I look forward to the GMs response. Please remember my mother paid good money for this stay and I am ashamed that her hard earned savings have been wasted.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Firstly please accept our sincere apologise for not providing the experience you should of had. I can assure you that we take all feedback very seriously and try to rectify any issues as quickly as possible and i will be making sure our maintenance look at the room you were in as soon as possible. However the issue of courteous service from our staff is inexcusable and not our usual standards, this will be taken up with the relevant department heads and staff concerned. We do appreciate all feedback positive and negative as we aim to provide a quality stay and unfortunately on this ocassion we have let you down and for that i sincerely apologise.

"Golf party "

4
28/04/2016

Our party of nineteen golfers stayed for a short tour of the local courses. We were given our own dining room which worked brilliantly. Food was relatively basic but of good quality and served with a smile even when we regularly mixed our orders up. Good rooms and amenities with very friendly & helpful staff.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
We are pleased to hear that you enjoyed your stay with us despite the weather not being the best for you. We do hope you will stay with us again in the future but we cannot guarantee better weather!

"Excellent"

5
26/04/2016

We arrived on the 23 April 2016, on arrival evenvthough they were very busy with a wedding reception they made time for and we were made to feel very welcolm. The room we had been allocated was up some stairs which for us being elderly wasn't somethjng that we could handle, immediatly we were changed to another room. The room was excellent, clean and very comfortable. We are very pleased with the excellent care and service we received at the Woodlands and will certaily return in the near future. Thank you!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind comments. I am glad that we were able to offer you a suitable room and we look forward to welcoming you back to us soon.

"Could do better"

3
25/04/2016

Stayed for 3 nights, dirty cups in room on arrival, never changed. Small bar, few tables where 2 were reserved, so no-where to sit. Breakfast however was very good, reception staff very helpful, it is a pity the other bits let it down.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I would like to offer my sincere apologies for the dirty crockery in your room. This is not the level of service we usually achieve and I will be bringing this up with Housekeeping to ensure that this does not happen again.

"Mr van-Aston "

5
24/04/2016

Very clean and tidy hotel,, hotel staff very helpful on arrival Not long had a hotel extention which has been finished to a very high standard,,, eating in the hotel is a must as very tasty and great portions,,, rooms and beds a dream and very quiet at night,, The gym room , pool area , sauna and steam room is a delight after a great nights sleep ... All in all A1 and will be staying there again when visiting ,, free wifi also Thanks again

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind comments. We look forward to welcoming you back soon.

"Could not ask for more"

5
24/04/2016

Just got back from two nights, what a beautiful hotel a great location very friendly staff nothing was to much. The room was spacious, clean and warm cleaned every day. Breakfast was good plenty of tea & coffee we would highly recommend this hotel very good value for money

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind comments. We do our best to provide excellent service and we appreciate your recognition. We look forward to seeing you again.

"Comfortable room"

4
23/04/2016

Stayed here for 2 nights, nice freshly decorated room with modern decor, bathroom with walk in shower. Great breakfast. Warm reception and with quick check-in & checkout. Only a short drive into town.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments.

"Nice hotel "

4
20/04/2016

I stayed here whilst working in the town, nicely located just 10 minutes outside Dundee and in a lovely area, my room was very clean & comfortable and the staff were great, I ate in the restaurant and it was all good as was my breakfast the following morning. Definitely recommend this hotel

"Brilliant Stay"

5
19/04/2016

Stayed at the Woodlands mid April for a golfing weekend. Check in was smooth and quick and we were given a very spacious twin room in the newly extended side of the hotel. The corridors and room was very well appointed, we could still smell the newness of the carpets. Fixtures, fittings and decor in the room were nice and contemporary with a high standard finish. Bathroom was very modern with a lovely walk in shower. Couldn't fault it. We ate in the restaurant on one night, food was excellent, well presented and staff very attentive. Breakfast was served til 10 am and was both plentiful and delicious. There was ample parking and Broughty Ferry centre was a pleasant 15 mins stroll away. We used the modern leisure facilities which included Gym, swimming pool, sauna and steam room. All were spotlessly clean. We spoke to quite a few of the hotel staff, and all were very friendly and helpful. Free fast WI FI throughout the hotel All in all we could not find a single fault with this hotel. We will definitely be back and use this hotel as our base for future golf weekends

"Weekend break"

4
17/04/2016

The hotel located in discreet area of Broughty Ferry and only a few minutes' drive to the Dundee shopping centres. Car parking is free and plentiful. The spa and gym facilities are good and a bonus for guests with towels being provided. The rooms are of adequate size, very comfy bed, large flat screen television, kettle for making tea and coffee, essential toiletries provided, clean and fresh looking. Breakfast was good but buffet could have been topped up quicker during busy period. Wi-Fi not available on first and second night but on day of departure. Overall reasonable good value for price charged. Would stay here again and recommend to friends.

"Lovely Hotel"

3
11/04/2016

Hotel was lovely, room was very clean and comfortable. The water pressure in the shower wasn't the best. Staff were very friendly and accommodating and fitted us in last minute for dinner. Not really a complaint more a bit of a disappointment was the food. Presentation was poor and very dated. Prompting would have been nice now knowing there was no veg/salad served with the mains. Did not feel the food was good value for money. Breakfast however was lovely. Overall very enjoyable stay and would return but perhaps not dine in the hotel again.

"Dundee Visit"

5
11/04/2016

Great value for money. Nice surrounding, nice food and not too far out of the city centre. Will always look to stay at this hotel when I stay in Scotland and will recommend to anyone. If you can prepay and book in advance even better value for money.

"Nice but smelly room."

3
05/04/2016

We had a nice large family room at at reasonable price but, we were right above the kitchen and the whole room smelled of frying and burnt things, even our clothes that were left in the room smelled of fat etc. Would never go back to that room again. But the rest of the hotel was lovely. Nice friendly staff and in the Leisure Suite.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my sincere apologies that the room was smelly. I hope that you will come back and visit us again soon. When you do please contact the Hotel and I will ensure you are placed in a different room.

"short stay"

5
03/04/2016

Had a lovely stay at woodlands staff very friendly and helpful room well decorated and warm what a great shower . Breakfast staff great and could not do enough for first time visitors very good selection on both hot and cold breakfast buffet with some items cooked fresh to order.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your kind comments and we look forwrard to welcoming you back.

"Location good"

3
01/04/2016

Nice clean room. Comfortable bed, decent bathroom/shower. Breakfast disappointing . Even if we went after 9.00, at £10.00 , I would still expect decent quality but everything looked and tasted a bit leftover. Pool and gym fascilities small but adequate for a quick workout session.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that our breakfast was not up to our usual standard. Next time you come and visit us us please feel free to ask the waiting staff to get it cooked freshly for you.

"Dundee"

3
29/03/2016

Great staff and excellent food. Stayed for a family celebration. Would have been perfect apart from couple of room issues. Shower pressure not great which is annoying. And bedroom very warm despite is being cold out and no heating on. Desk fan provided was on all night.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We look forward to welcoming you back.

"Coffee stop"

4
28/03/2016

We chose the Woodlands for a coffee stop Monday afternoon and were served Lovely skinny latties indulged in a bit of shortie and a chocolate mint for 3 of us under£7 absolute bargain and lovely service thank you

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We look forward to welcoming you back again soon.

"Loved it and will return"

5
22/03/2016

We had an overnight stay here recently as we were attending a function in another hotel nearby. We were delighted with our overall experience especially for the reasonable price we paid. We were given a room on the ground floor in the new extension at the back of the hotel which was beautifully decorated and extremely comfortable. The view from the window was only of another part of the hotel but as it was winter, it was dark most of the time we were actually in the room. We loved the fact that it was very quiet and afforded us a very good night's sleep. We used the pool and found it ideal, warm and not too busy. There is also a Jacuzzi, sauna and steam room as well as a well-equipped gym. We ate dinner in the hotel and found the food and service excellent and the breakfast was great with a good choice of well-cooked items as well as pastries, cereals, fruit etc. All the staff we encountered during our stay were friendly and helpful. We look forward to a return visit to this delightful hotel on another occasion.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We look forward to welcoming you back again soon.

"Pleasant stay "

3
22/03/2016

We booked to stay here one Saturday night in March with our 18 month old soon. We had a pleasant stay however the room was not great. We had a travel cot placed in the room for our son. The room was very small and with the addition of the travel cot it was difficult to move around. The bathroom was tiny and the door didn't fully open due to lack of space. The room door did lock in the inside but our son was able to open the door easily. Despite being aware that we had a young child with us we were given a room on the third floor of the old section of the hotel where there were no lifts. It would have been very difficult to have got the buggy up the stairs. There was a wedding on so that might explain why we were placed there away from the noise. We ate in the restaurant and the food was tasty and good value for money. We ordered a pizza for our son and it was one of the Chicago pizzas that you put in the microwave for two mins. I would have liked something fresher but my son loved it so can't really complain. All the staff were lovely and very accommodating. The pool area was very clean and the water was nice and warm. I would def stay here again and would have rated he note higher as everything was good apart from the room.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to give us feedback. Please accept my sincere apologies that your room was not up to our usual standard. We do our utmost to allocate guests with children to lower floor rooms as we do understand that a top floor room with no lift access is not acceptable. Please can you contact myself at [email protected] with details of your reservation so that I can look into this. I would also like to assure you that we do not use microwave pizzas, all our pizzas are cooked in the oven. I look forward to hearing from you soon.

"Comfortable hotel in peaceful location"

5
21/03/2016

Stayed here on Friday evening. Woodlands is a pleasant hotel with ample parking. We had a large, comfortable room which was suitably heated. The leisure facilities are a bonus with a good size pool, steam room, sauna and spa bath. There is also a well stocked gymnasium. All the staff were very friendly and welcoming. The only slight drawback was the solitary towel in the bathroom. This, though, may have been an oversight.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. Please accept my apologies at there not being enough towels in your room. I hope that when the staff were informed of this it was rectified immediately.

"Not for the business traveler! No lift, poor water pressure, room is OK!"

2
20/03/2016

Not sure why you want to stay at this property. For a business travel hauling your bag up the stairs is joke, no lift. The rooms are ok, the bathroom has been updated but they have nearly zero water pressure, when you inquire they state it's an old property, I state that I will not return. Rooms are small! Breakfast is fine, the people are nice but with all the other nice (modern) hotels why would you stay at this property? I would recommend you try one of the other NEW hotels in town.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that you were disappointed with the room during your stay. We do have a lift in the new part of our building where the king sized rooms are newly decorated with a modern design. Should you come back to us please contact the hotel directly and request one of these rooms.

"Very helpful staff"

4
17/03/2016

Was there for a meeting and we went to the lounge bar after for a coffee and a drink. Waitress Jasmine most helpful and cheery. Good to meet staff who enjoy their job. Hotel is a nice mixture of a business and local establishment. Plus the name gives away the setting. Lovely trees where the car park is.

"Friendly, helpful staff"

4
17/03/2016

Stayed for a night following our son's wedding. The staff were excellent. Very friendly and helpful. We had a beautiful room. Spacious, spotlessly clean and a very comfortable bed. The buffet breakfast was lovely. Everything from fruit and cereal through to a full Scottish breakfast. The wedding itself was well managed - a wonderful day was had by all.

"Enjoyed our visit"

5
14/03/2016

We all had a lovely stay at this hotel, we were through for a wedding the staff were very freindly, sometimes when you're there for just one night not much of an effort with you, however this was not the case, overall great experience

"Comfortable and Friendly"

4
11/03/2016

I stayed for 5 nights and was very impressed with the cleanliness and condition of the hotel. Staff were very friendly and helpful. Restaurant was nice although the menu wasn't exhaustive, it was adequate and food was good. Would certainly stay again

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We hope to welcome you back again.

"Comfortable relaxing 2 night stay on 8th/9th March."

4
11/03/2016

Booked via Easy Breaks. Room with king size bed in new extension was very comfortable with TV, tea/coffee making facilities, hair drier and ironing board. Strathspey and Reel Society practicing in the ballroom every Tuesday evening was a pleasant surprise. Food is good but limited selection repeated each night. Made full use of the complimentary swimming pool, Jacuzzi, steam room and sauna but didn't have the energy to attempt the fitness room facilities. Can't fault the staff who were all very polite and helpful. Broughty Ferry has loads of eateries with quality art galleries. Bulk of shops on the main street comprise every charity shop you can think of. Seafront is a very pleasant walk. Main high street shops are 10 minutes away in Dundee with easily accessible parking at the Overgate Centre. Visits to Arbroath Abbey to see the "Declaration of Arbroath" exhibition and the wildlife at Montrose basin are well worth while.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. We are pleased that you enjoyed your time with us and look forward to welcoming you back.

"Weekend stay"

4
07/03/2016

Stayed at hotel in March for our anniversary. Room was in the new part of the hotel but was not as spacious as the rooms we have previously been in. Disappointed with lack of toiletries in the room. Staff were all very welcoming as usual and made our stay very enjoyable. We had dinner at night and were very impressed with the gluten free menu and the personal touch and service we received from Ewan (chef) Jodie and Jasmine (waitresses). One of the best meals we have had in a long time and its great to see how well food intolerances are accommodated.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. I will make sure they get back to the staff concerned. We hope to see you again soon.

"March Stay"

4
04/03/2016

Stayed for one night. This hotel has many different styles of rooms. One I had on ground floor was ok. Not as nice as some of the others I have stayed in. You can hear people outside the rooms as the floor squeaks a little. Not a huge choice on the room service menu as there used to be. My chicken and potato meal did not come with anything else. I was surprised it did not come with other veg. Felt it let the meal down. Overall not a bad hotel.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I will pass your comments on to the Head Chef.

"extremely friendly hotel"

5
03/03/2016

have stayed here many times, never dissappointed, rooms etc spotless, breakfast and meals fabulous, great value for money, a good 15min walk into the town but lovely when get down to the waterfront, we had gorgeous weather last weekend so that added to our splendid break, will definately be booking for this hotel again, we usually go twice a year,have done for over 12years now

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. It is always a pleasure to welcome you back.

"Good Tensions"

5
02/03/2016

Had a great mum & daughter day in the leisure suite, never been before and will be coming back and even thinking of joining the club, we had the swim & lunch and l had a full body massage from Christine Cuthill which was amazing and my daughter have a Indian head massage which she said she felt so relaxed after it and Christine was so nice and made you feel at ease , after that we headed into the restaurant which was nice and the menu and the service was good.

"Stunning hotel/lovely staff"

5
29/02/2016

Stayed on 27 Feb 2016 and cant rate this hotel highly enough. We had a beautiful newly refurbished room, the food was excellent and the spa facilities an added bonus to our stay. All staff were friendly, helpful and professional and we will hopefully return for a longer stay next time-Big thanks to you all

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
We are so pleased to hear how much you enjoyed your stay with us and thank you for your great comments, we are very proud of our new rooms and it is great to know our guests are enjoying them. welook forward to welcoming you back soon.

"Best 3 star hotel I've stayed in to date"

5
28/02/2016

Just back from a short break to the lovely town of Broughty Ferry with a Disabled client who I am his carer along with his Mum who was conveniently given the room next door to us, the disabled room was fantastic with an enormous wet room and a large twin room everything spotless with a large flat screen tv facing both beds, staff were fantastic and helpful and we even had time for an "Indian" head massage from the in house masseuse at an extra cost but well worth it, swimming pool and spa also available..maybe next time. My client's dietary needs had to be Gluten free and this was accommodated with his own Gluten free menu and the chef couldn't be more helpful and cooked chicken with a gluten free sauce that wasn't on the menu. Well done to all the friendly and helpful staff at the Woodlands, definitely be back soon.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to let us know how much you enjoyed your stay with us. The best compliment we can get is that e look after all of our customers and accommodate their requirements and we do take enormous pride in getting it right. we look forward to seeing you back again soon.

"Excellent customer service "

5
28/02/2016

Hi, This is an excellent hotel, not sure why it is not a four star hotel. Stayed in a king room. Reception staff very helpful, allowed us to check in early for a wedding. Wedding meal and breakfast was excellent. Plenty of car parking. The only downside is they do not allow pets or dogs :-( which limits when we can return.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind words and we are pleased to hear how much you enjoyed your stay and the wedding. We do only allow working dogs in the hotel but we do hope you will return soon.

"Friendly, well run hotel"

5
22/02/2016

Excellent accommodation for the price, fantastic friendly staff and good facilities. The pool is a reasonable size. Breakfast was very good. It is near enough to walk to the sea and the town centre which helps as parking in the town can be quite difficult. It's about 15 mins drive to Dundee city centre, far enough to be avoid the hustle and bustle of the city but close enough to benefit from its amenities should you need them.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to review our hotel and i am pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon

"Highly recommend the Best Western Woodlands Hotel, Broughty Ferry."

5
22/02/2016

We had a great time. Room and leisure facilities were excellent as was the food in the dining room. Staff from reception, dining room, leisure, cleaning were all friendly and very helpful. Will certainly visit again

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. We look forward to welcoming you back.

"comfortable and welcoming"

4
22/02/2016

Good sized room, clean hotel with good facilities, friendly helpful staff. Good choice of food for evening meal, cooked breakfast could have been better, had to wait for ages for eggs and beans were dried up but will definately stay here again.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I am sorry that there was an issue with your breakfast. Next time you can ask the waiter to get some prepared freshly for you as this is our pleasure.

"Ok, would go back however......."

4
21/02/2016

Room clean and ample for a one night stay. Had a drink in the lounge and was so disappointed with the selection of beers, Stella and Tennants were the draught beers, no Scottish craft beers such as Arran and Brew Dog. A missed opportunity to showcase our countries rich and exciting real beers heritage. The shower cubicle leaked water so the bathroom was awash with water after showering. Kept waiting to be seated for breakfas for several minutes. The Polish receptionist was very welcoming and she phoned me as we left shoes in the room. This is a good hotel but it can do better.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. I will bring up the idea of craft beers from local breweries with our Bar Manager.

"nice and cozy"

4
19/02/2016

I arrived and got parked up without a problem due to the ample parking facilities. I was made welcome by the reception staff and asked if I had any extra requirements. The room was spacious clean and warm. I used the bar in the hotel which served a nice pint of tenants I would definitely use again or recommend to anyone

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. We look forward to welcoming you back again soon.

"valentines/anniversary weekend"

4
19/02/2016

Lovely hotel a little hard to find when arriving but lovely welcome on arrival. Loved the swimming pool and two lovely meals in the dining room in the evening. Lovely area and really liked Broughty Ferry would go again as this so handy for the Dundee area

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. We look forward to welcoming you back again soon.

"short stay at the Woodlands"

5
18/02/2016

had the pleasure to stay at the woodlands hotel this week on business, nice experience, friendly staff, nice rooms, good food both at night and breakfast. Didnt get the opportunity to sample the pool but will do next time.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. We look forward to welcoming you back again soon.

"Good hotel facilities shame about the restaurant "

3
18/02/2016

Hotel was nice and clean. Leisure facilities were great. Swimming pool was reasonable size. Shame the sauna was out of order due to a technical fault. Food in restaurant was terrible, me and my son went for supper one evening and didn't go back. I had the macaroni which was watery and tasteless. My son ordered off the kids which is very reasonably priced however he did not enjoy the food.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
I am sorry that you did not enjoy the food when you were with us. I apologise for it not being up to our usual standard.

"Business stay"

5
14/02/2016

Stayed on the 14th Feb for one night. Really good hotel with a decent gym and pool. Plenty of choice on the menu for breakfast and dinner. Sky Sports shown in the bar for football. Rooms are well designed with a comfortable bed and hot shower. All staff were nice especially the waiters/waitresses. I would recommend highly.

"Cheeky Night Away"

4
14/02/2016

Stayed here for one night on the 6th February 2026 dinner b&b. The King room was excellent very new as you could smell the newness!!! Clean quiet and very comfortable they even had TETLEY t-bags in the room which are the only ones my husband will use. The bathroom was clean & walk in shower was a bonus. The pool and facilities were good only downside when we signed into pool they didn't have towels for us but we were advised they would be ready in bout 40 mins as they were in the 'tumble drier'. They were ready when we were done & just out of drier so nice & warm. The food was good but they made one wee mistake with my order but they were very busy and the hostess was run of her feet. There was a wedding on in the ballroom and at one point during the evening the guests became very noisy but it didn't go on for long and didn't hear them apart from this. All in all this was a good hotel and would definitely return here again and was good value for money.

"Lovely stay, relaxing"

4
09/02/2016

Felt very welcome from all staff in the hotel. Paid a little extra and received a king size bed and room in the new wing. Very comfortable and lovely shower. Food in the dining room very tasty although a very limited menu. Swimming pool, jacuzzi and steam room nice and quiet. The surrounding area around the pool is slippy and sadly my husband slipped in the shower and pulled down the shower curtain. He sustained a bruised arm. The pool area and showers could do with some nonslip mats. The distance from the main part of town will take about 25 mins to walk into but a taxi only cost about £5, well worth the pennies. All in all a lovely hotel and lovely friendly staff.

"Shame about the food!"

3
08/02/2016

Had one of the new king rooms which was very nice. However the quality of the food during our stay was very disappointing. I complained to the reception manager to be told that she sometimes has to send her food back because it isn't good!!!!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
I am glad to hear that you enjoyed your stay. I will take up your concerns with our Head Chef,

"Daughters Wedding"

5
08/02/2016

My daughter got married in Woodlands Hotel in November 2015 the package they offered was exceptional value. They made sure that the day ran smoothly and everything was just right. The food was exceptional for day guest and the buffet provided for evening was more than adequate for the numbers and very good. The guest stayed in the hotel had nothing but praise for the rooms and the way they were treated. If I had another daughter I would use this venue again.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind comments and we are so pleased that your daughters big day was a great success. I will pass all of your comments onto the rest of our team.

"Fab hotel"

5
07/02/2016

Just back from a weekend break in Scotland in The Woodlands Hotel , and what a fantastic hotel this is ,the staff were all very friendly and helpful and the room was lovely , very comfortable and clean . The hotel facilities were fab there is lovely bar and restaurant also a great leisure centre with a heated pool , steam room , sauna , jacuzzi and gym . The breakfast was very good with lots of choice and good quality, I would definitely recommend this hotel

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for taking the time to give us your kind comments. It is lovely to hear how much you enjoyed your stay with us and we hope you will visit us again soon.

"Good value option"

4
04/02/2016

Just a one night visit. I found the hotel a good VFM option. The room was perfectly fine, although only a shower not a bath. Good leisure facilities with a pool and excellent gym. Food was Ok, good size portion of pate, gammon was well cooked and key lime pie was really good. Self - serve full Scottish breakfast was fine. The staff were friendly and helpful with a particular nod to Jasmine who was very helpful and good-humoured.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments, i will pass these on to everyone concerned. If you do decide to stay with us again then please contact the hotel directly as we do have rooms with a bath and we can reserve one of these for you instead.

"Mostly ok except for bar service"

3
03/02/2016

We stayed 15 and 16 Jan. We have been abroad since then hence lateness of this. We were at an event at the hotel on the 16th so stayed there. Check in was good, room clean and spacious. Check out was easy and reception staff most helpful. The issues I had were when we arrived we had driven nearly 400 miles and were hungry and wanted to relax. We went in the bar and quite clearly the barman did not want us there. I have never known someone so ignorant in all my years of travelling. There was a lady there also who to be fair was OK. There is a huge need here for a customer service training course. It was exactly the same the next night. I would also comment that on the Saturday morning we were getting ready for our event which started at 12.30. The housemaid knocked on the door and we said we would be out by 12. I was offered clean towels at this point which I refused as I thought the room would be done after 12. It was not. The bed was also extraordinarily hard. Overall I would say this hotel needs improvement but was clean and ok for an overnight. I would not like to spend a week here.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments. Whilst I am glad that you enjoyed your stay with us I am disappointed in the level of customer you received in one of departments. I will be discussing this with my team.

"Superb High Tea"

5
17/01/2016

Not been here for a while. 11 of us went for high tea, @ £12.50 each. We were not disappointed. Great service, great food, great selection. It was busy, but we did not have to wait. Tea & coffee were plentiful. We WILL be back.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. We pride ourselves on our High Teas. We look forward to seeing you soon!

"Good Stopover"

4
12/01/2016

Stopped here on the way up to Aberdeen for a business trip the following day. The rooms were basic but clean and good for a single night. Staff were attentive and friendly. The restaurant serves decent food after a long day's driving. Would recommend for business users. Early morning snack-based breakfast was also helpful for me (leaving at 5am!).

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your feedback. We look froward to welcoming you back again soon.

"80th Birthday Venue"

5
11/01/2016

We used the Woodlands for a family birthday party. The pre organising with the manager was excellent. Staff were friendly and helpful. The restaurant area was perfect for our needs and sectioned off from the rest of the public making it private. The food was amazing and all our party guests complimented it. Price wise I thought we did really well for what we received. I will definitely be back and can highly recommend using the Woodlands for any function.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments. I am pleased that you and your party enjoyed your time with us.

"Christmas dinner"

2
05/01/2016

Food was well presented and a good selection available. However when the food was served it was cold - particularly the soup. Portion sizes were unsatisfactory due to how small they were. Overall service was average.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to let us know your thoughts. Our apologise for not giving you the experience you were looking for. I will look into the points you have raised and assure you that this is not standard practice

"Hogmanay"

1
31/12/2015

Worst ever! Food mundane and poorly presented and served. Music was monotonous and ear splitting. I have been coming here for last twenty years and were we not in company I wouldn't be sitting here writing this. I won't be back! I am deafened and feeling unwell because of the management clearly instructing DJ to turn up volume to make customers drink to excess!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Our apologise for you not enjoying your time with us on Hogmanay. I can assure you that management do not instruct the DJ to play loudly, we want to make sure our customers are comfortable and had you informed us that you felt the music was too loud we would have spoken to the DJ to turn it down. As to the food, I again apologise for this not meeting your expectations, I will look into all the points you have raised.

"Xmas catch up"

4
19/12/2015

Been coming here regular for old friends catch up, Nothing fancy but excellent food and very nice friendly staff, will be back again inJanuary and throughout the next year. Lots of parking makes for easy meeting

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us feedback. We look forward to giving you a warm welcome again soon.

"Wedding"

5
12/12/2015

Had an excellent day here for mine and my wives wedding on 20th November. The staff were awesome thoughout the whole day. The food served was enjoyed by all and the rooms were very clean. Glad we picked this place to get married at. From Mr &Mrs B thank you Woodland Hotel

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for kind words, we are so pleased to hear how much you enjoyed your wedding day and we wish you a long and happy marriage.

"Stay"

5
10/12/2015

Just had a lovely stay at the best western woodlands, the food has been fantastic compliments to the chef Ewan and hotel staff Jodie, jac, and Laura. Looking forward to visiting again soon, swimming and fitness facilities were also a bonus 10/10

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
We are so pleased to hear how much you enjoy staying with us and i will pass your compliments on to all concerned.

"Always stay there"

5
08/12/2015

We see our family near Dundee regularly and I am very happy to stay at this hotel every time I visit. Pleasant staff, a reasonable price and a good fitness centre. It is situated in lovely grounds. Why stay anywhere else?

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to let us know how much you enjoy staying with us. we hope to see you back with us again soon.

"Apprentic"

5
01/12/2015

Just had an amazing meal at the woodlands hotel cooked by Ewan macrea got a couple extras too. Brilliant place. I had the special meat ball followed by a burger and chips and soon to get a sweet. The staff are very friendly especially jasmine brown and Peter blann. Much appreciated

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your great comments, i will pass these on to all the team, it is nice to hear when we get it right.

"Nice hotel, awful food "

2
29/11/2015

The hotel itself is fine. Spacious rooms but looking a little tired. The check in staff seemed a little pre occupied but OK. However the evening meal was a massive let down. It's expensive but that's fine as long as you get quality. I had the steak with extra onion rings and peppercorn sauce, which was £24. The steak itself was so thin, about the same as a gammon steak. It was over seasoned, probably too hide it's bland taste. Probably the worst steak I've ever had. Such a let down. I'd stay here again but definitely eat elsewhere

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
I must apologise for the experience you had with us, i have discussed this with our head chef and he in turn is taking this up with our supplier. We do hope that you will visit us again.

"An Inconvenience?"

2
27/11/2015

My friend and I were looking forward to meeting for a coffee and a chat, and we decided that The Woodlands would perhaps be a pleasant change from our usual venue. Wrong! From the moment we went to the bar area where staff were putting plates away, it seemed as if we were being regarded as an inconvenience, as the staff took a few seconds to acknowledge our presence. Normal practice should be that the customer is greeted with a smile, and a Good Afternoon. We felt we were being accorded a favour when our order was taken. No-one was rude, but off-handedness isn't how you win custom from your rivals. The coffee and scones took a bit longer to arrive than we'd expected, but were enjoyable, nonetheless. it wasn't as if the lounge was busy, as initially we were the sole customers. I wonder whether the lack of customers could be due to the same lacklustre attitude we'd encountered being the order of the day. I'd very much looked forward to having a nice long chat with my friend, whom I hadn't seen for a while, but unfortunately our catching up had to be cut short, as the staff began fixing, or changing, a lock on the lounge's patio doors. This caused quite a draught of cold air to come in, and the temperature of the room fell considerably, which meant we had to leave sooner than intended. The staff, for some reason, (poor training perhaps), did not tell us they were about to do this, or ask if we'd have minded. We realised that repairs have to be done,from time to time, but this should not be at the expense of the comfort of the customer. If we'd been offered a table in another part of the hotel while the work was being carried out it would have at least have shown that the staff were being thoughtful. It was as if we were invisible. Not good enough, Woodlands. I have attended many functions at this hotel.. beginning in the 1960s, and this is the first time I haven't felt welcome. I think that some staff training, especially management-wise, would be a good idea. How a business is run reflects the professionalism, or lack of it, of the manager/proprietor. It costs nothing to put the customer first.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
My apologise for the way you were made to feel on your last visit with us, there is no explanation for this and this is not our usual standard. We will take your points on board and i will address this with the relevant heads of department.

"My view "

5
25/11/2015

A lovely hotel. Very friendly staff and good value for money. The restaurant is very good and the menu has a good variety to choose from. rooms are clean and the beds are very comfortable. A great hotel wether it is business or pleasure.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind comments, it is always nice to hear about when we get it right. we look forward to seeing you again soon

"Lovely hotel & staff"

5
24/11/2015

I stayed here while working in Dundee. I got a very warm welcome on arrival. The room was spotless and a good size. I ate in the bar on the night, the food was great and the staff very friendly and polite. The hotel has a pool and gym, again very clean. Breakfast was nice, although the guy serving was a bit gumpy. I'd definitely recommend this hotel.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
We appreciate you taking the time to give us your feedback and hope you will come back and stay with us again soon

"Warm welcome in the Ferry"

4
23/11/2015

Lovely quaint hotel in Broughty Ferry. Staff were extremely helpful and leisure facilities very good. Stayed in the old part of the hotel on the second floor in a standard double room. This was ideally suited to a single person. The bed was more of a 3/4 one. The en suite door made contact with the sink when opened! All in all a tight squeeze! However, staff were very helpful and because the hotel was so very full were unable to change the room. hoping to return to stay in the new Abercromby bedrooms.

"Service and Staff"

5
20/11/2015

All I can say about this hotel is that the service you receive is second to none, the friendliness and willingness of the staff was really good to see, they worked as a team, and smiled and laughed with each other and guests a like. I really recommend this place to any business traveler.

"Business Trip"

5
17/11/2015

Great place to stay. Ok maybe a little outside Dundee itself but the hotel, staff and facilities are great. Excellent value for money. The gym and pool were clean and well maintained. Breakfast was plentiful and a good choice.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank yo very much for taking the time to send us your feedback. We are delighted to hear how much you enjoyed your stay with us and appreciate your kind words. We hope to see you back again soon

"A Wet November Weekend"

4
10/11/2015

No internet in our room, although it was working elsewhere. Rooms were very stuffy and you cant open the window. Initially we were allocated a room on the top floor, the stairs are steep and difficult to negotiate. I asked to move rooms and were offered the choice of 3 other rooms lower down, we accepted one. Breakfast was first class with plenty on offer. Hotel is situated well off the beaten track, it is about 15 minutes drive into Dundee. A reasonable bus service is about 5 minutes walk from the hotel.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to leave us a review. I am sorry that there was difficulty opening the windows, if you could contact the Hotel and let us know which room you stayed in I will get housekeeping to look into this.

"Birthday wkend"

4
03/11/2015

Stayed 2 overnights (Fri & Sat) as part of a large gp,celebrating a 70th birthday. Our room was in the original old building, was clean & well decorated & overlooked the patio near the front door. The hotel was busy plus there was a wedding on the Fri. The birthday meal on Sat. was excellent as we were seated in the library where there was plenty room for our gp. The staff, particularly those serving for our birthday meal, were 1st class. Some of the group used the swimming pool. all of our group had a most enjoyable weekend.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your very kind comments. We are pleased to hear that you all had such a great time with us and hope you will stay with us again in the future.

"On business in Scotland"

4
02/11/2015

Nice small hotel on the outskirts of Dundee. Decent Leisure Facilities for a small hotel and very nice staff. New rooms once completed will be a bonus but current room stock would benefit from an update.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to give us your comments, I agree that the new rooms will be an advantage and we are looking to update the existing rooms in the near future. We hope to see you back with us again soon

"a little disappointing.."

3
01/11/2015

We spent 5 nights here with our Grandson and had a mixed bag of experience with this hotel. Great location and setting near Boughty Ferry. Reception staff were great, very friendly, welcoming and helpful. The first room we were given was above the kitchen so when we found a window locked in the open position and the hotel staff not able to close it the noise and smell coming in was unacceptable and we had to be moved. At breakfast the choice and quality was exceptionally good. However, some staff were joyful and friendly whilst others a complete opposite! My Grandson and I made good use of the leisure club especially the swimming pool. The staff here were very helpful and should be commended for their great service. Although we were passing hotel guests I would say the 'local' leisure club members were friendly and welcoming. Our room was adequate but not always cleaned properly or replenished fully. There was a lot of noise, especially doors banging through the night and also building work going on through the day so not as peaceful as we needed. The hotel is very tired in places and needs updating so no the Best Western standard we normally experience.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
I must apologise for us not meeting your expectations during your recent stay and I will take these points to the relevant department heads. We do hope you will stay with us again.

"birthday treat weekend"

5
27/10/2015

I booked a weekend at this Spa hotel to treat myself for my birthday, I took my daughterand what a treat we had! The hotel is gorgeous, absolutely immaculate and the staff are welcoming and were friendly throughout my stay. The spa facilities are second to none. I used the gym, the swimming pool, the steam room, the sauna and the jacuzzi both nights. I had a mishap while I was there and could not have been better looked after. Will def be back and would absolutely recommend this hotel to others. The local area has lovely walks, everything you need for shopping, eating and drinking in the high street and the busy town of Dundee is only a short drive away. Fab.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind words and we are pleased you enjoyed your stay with us so much. Apologise for the 'mishap' but glad you were happy with how the staff handled it. We look forward to seeing you again

"good for a one night stay"

3
25/10/2015

stayed for one night while attending a function in the hotel. Staff helpful and friendly. Breakfast good especially the scrambled eggs which many hotels can't do well. Room clean and quiet. Dinner in the evening well priced and tasty. hotel has leisure facilities which I didn't manage to use.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to give us your comments regarding your recent stay with us and it is nice to know you enjoyed your time here. We hope you will stay with us again soon.

"Disappointing"

2
19/10/2015

The Woodlands is the centre of all major events in my family. Unfortunately. The hotel is tired, out of date and poorly decorated. The staff are cold and unfriendly as well as poorly trained. The hotel caters for weddings, a usually happy occasion, although here they always seem to descend into shouting, swearing and fighting at the front entrance making sleep hard to find. The food in the restaurant is reasonable but always auctioned at the table. The serving staff seem incapable of finding a system of identifying who ordered which dish and so you get to beg / put your hand up when offered your food usually from the other side of the table. Poor. There are better hotels in Dundee; try them instead.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for giving us your feedback and on behalf of our team, I apologise for us not meeting your expectations during your recent stay with us. I find it difficult to comment on the issues you have raised as we take a great pride in providing a good standard of service and a welcoming atmosphere. As for the weddings it is a little unfair to say they all behave in that manner and we try to keep any outside noise to a minimum. I have taken all of these comments on board and will discuss them with all department heads.

"A really good place"

4
19/10/2015

Had two nights there on Friday and Saturday past. Really nice hotel, friendly service, quiet room - there were weddings on both nights but that did not affect service or quality of service whilst we were there. Lots on parking within the grounds, the staff were very good. Breakfast was very good too with an excellent selection on the buffet and other items cooked to order. My omelette on Sunday morning was really good. Excellent pool, steam room, sauna and jaccuzzi (we did not use the gym but it looked very well equipped. The hotel is a 20 minute walk from the main shopping area of Broughty Ferry. Not too pricey either £83 per night bed and breakfast for the two of us.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments regarding your recent stay with us. We are delighted your enjoyed your break and hope you will stay with us again soon.

"October stay"

4
15/10/2015

Stayed for one night in room 108. Room clean and homely feel. Clean modern bathroom with shower only. I do prefer baths. Bed was hard but I slept well. Wi-fi was a bit hit and miss. Food was of good standard at a reasonable price without a room service charge which is great. Service was good from all the staff i met. Always choose this hotel when in the area every couple of months.,

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments about our stay with us. I will look into the wifi with our provider as this is an issue that is supposed to have been fixed. We do have some rooms with a bath, please request this when you are booking and we will make sure we can accommodate you. We look forward to seeing you again soon.

"Woodlands come up trumps agsin"

5
12/10/2015

We have used this hotel many times for family functions - always great! Kids made to feel at home and whole experience relaxed, good service, good meals and all at reasonable price. This was my niece's wedding 'do' and we had a great time. Added bonus is swimming pool - we will return.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you so much for your kind words. I will pass this on to the team as it is always nice to hear when we get in right. So pleased you enjoyed the wedding as all seemed to be having a great time. We look forward to welcoming you and your family back again in the future.

"Basic rooms"

4
12/10/2015

The rooms are basic and the food is ok , would stay here again , but I had to wait over a week to get my receipt as the computers were not working. Plenty of parking and near to the city centre. Ideal for business stays

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your comments, i apologise for the delay in you receiving your receipt, we were having a few problems with our new system and this did take a couple of days to rectify. I do hope you will stay with us again.

"Lovely hotel"

5
28/09/2015

We stayed at Woodlands Hotel last week and the staff were all very friendly and helpful. We enjoyed the breakfasts (there's a large choice and they cater for dietary requirements) and the dinner menu is also good. The room was very comfortable and even though there is building work taking place it did not intrude on our stay. We are very likely to stay there again and would recommend it to friends.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your kind comments, it is nice to hear how much you enjoyed your time with us. Our building work is due to be completed next month so please let us know when you are visiting us again and we can hopefully accommodate you if one of our new rooms.

"Wedding reception and family get together "

3
19/09/2015

We came from Yorkshire as a family (2 adults 1 child) for a family wedding reception. The staff are very friendly and helpful. The rooms are basic but clean. The food leaves something to be desired but is basic and ok. Breakfast is fine, plenty of choice. Overall enjoyable and value for money.

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for taking the time to give us your thoughts, I apologise for us not meeting your expectations regarding the food quality and i will address this with our head chef. we do hope you will stay with us again

"A long overdue stay"

5
13/09/2015

My wife and I stayed here three nights as a break. We lived many years ago in Dundee and were on a reunion trip celebrating 50 years together. We booked the Woodlands for its reviews and also because it was well know all these years ago as a quality hotel. Everything was perfect, even with a wedding ceremony and a separate wedding celebration. Comfortable and friendly bar, excellent meals in the dining room, a large bedroom, cleanliness and quality throughout, and fantastic and helpful staff. We loved every minute, and given the importance of our stay, thank all who made it so welcoming and so friendly. "Friendly" - that's the keyword!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Firstly, I must thank you for choosing us to spend such a special occasion with and secondly for your very kind words. We try to create a home from home, welcoming atmosphere and it nice to know that we achieved this for yourselves. Our only wish is that you don't wait to long to visit us again

"brilliant stay"

5
10/09/2015

Loved this hotel, every time I come to visit my daughter in uni i will be looking to stay here :-) Some hotels ive visited during my tour of universities with my daughter have claimed to be 4*. this one exceeded my expectations, the only fault was that everytime I turned over the headboard banged the wall and woke me up, soon sorted with a cushion behind it. also im not a fan of smoked bacon but this was still good quality bacon. The breakfast menu is extensive and very good quality. please give it a try

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you for your kind comments, if you are staying with us again while visiting your daughter let us know in advance are we can easily get non smoked bacon for you. We hope to see you back with us again soon

"Smashing Staff and good food"

5
10/09/2015

I stayed at the Best Western Woodlands Hotel on Tuesday night. I have to say I was most impressed by he staff I have met during my stay. From reception to restaurant and gym, all were very polite courteous and very helpful indeed. I tend to ask off the menu when I am away on business trying to keep to my diet. Not only was the food absolutely delicious but nothing was too much and they catered to my needs wonderfully. I can only recommend that you stay there if you visit Dundee. Top notch!!!!

NikkiRobertson, General Manager at BEST WESTERN Woodlands Hotel, responded to this review
Thank you very much for your very kind comments, we are so pleased to hear how much you enjoyed your time with us. We believe we have a fantastic team and it is lovely to hear that the quality service we aim to provide is appreciated. We hope to welcome you back again soon