Best Western Plus Hotel Augusta Civic Center Inn,  Augusta

4.0/5  - basé sur 709 notations.
110 Community Drive, 04330-8009, Augusta, United States - Ver el mapa
+1 207 622 4751 +1 207 622 3108

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  • Restaurante
    Restaurante
  • Desayuno continental
    Desayuno continental
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Si busca un hotel en Augusta, Maine, escoja este establecimiento recién renovado y equipado con una gran variedad de servicios, así como un cómodo acceso al centro municipal de Augusta y el Capitolio del Estado de Maine. Si busca un hotel en Augusta, Maine, que se encuentre situado en el centro de realmente todo, el Best Western Plus Augusta Civic Center Inn es la opción idónea para su estancia. La Universidad de Maine en Augusta se encuentra a solamente unas manzanas de distancia, al tiempo que el centro municipal de Augusta y el Capitolio del Estado de Maine están situados a solo 8 kilómetros de nuestro hotel. Ubicado junto a la carretera interestatal 95, nuestros huéspedes podrán disfrutar asimismo de un cómodo acceso a las principales atracciones y eventos de la zona, entre los que se incluyen el campo de golf de Belgrade Lakes, el Museo Estatal de Maine, el recinto ferial de Windsor, el Festival de la Langosta de Rockland, Camp Laurel, Camp Modin, el estadio de hielo de Kennebec, el Instituto Muskie y el colegio universitario Colby. Si busca un lugar de parada en el que descansar durante su trayecto a Sugarloaf Mountain y Bar Harbor, nuestro hotel está situado a mitad de camino. Aquellos huéspedes en viaje de negocios que necesiten alojarse en Augusta, Maine, encontrarán que nuestro hotel se encuentra ubicado junto a las principales sedes corporativas de la zona, entre las que se incluyen el centro médico Maine General, el Hospital de Veteranos de Togus, la Universidad de Maine, el Capitolio del Estado de Maine, Unisys y JS McCarthy. Las amplias e impolutas habitaciones de este hotel que admite mascotas de Augusta, Maine, cuentan con desayuno continental gratuito con gofres calientes y mucho más, televisión por cable o vía satélite con películas en la habitación, acceso gratuito a Internet inalámbrico, microondas, nevera, servicio de habitaciones, escritorio y mucho más. Disfrute del apacible entorno de nuestra piscina al aire libre y nuestro solario. Además, nuestro hotel cuenta con gimnasio, un centro de negocios abierto 24 horas, limpieza en seco, recepción las 24 horas, estacionamiento gratuito y mucho más. Si desea disfrutar de un asequible viaje a Augusta, realice su reserva en el Best Western Plus Augusta Civic Center Inn hoy mismo.

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Habitación 1

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Basado en la opinión de 710 huéspedes
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Excelente
 
361
Muy bueno
 
220
Bueno
 
88
Mediocre
 
22
Horrible
 
19
Con amigos Con amigos 46
De negocios De negocios 220
En familia En familia 193
En pareja En pareja 198
En solitario En solitario 36
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Best Western Plus Augusta Civic Center Inn,Augusta
  • 2
    « Much to be desired. »

    Even though my room were ?Cleaned?, the overall appearance felt dirty and old. Walls need to be painted, carpet replaced, etc. My major concern is that I received a print out of redemption of gift cards that I used to partial pay for my stay. On the back of one of the confirmation, there was a list of guest names, room numbers, balance due, credit card numbers with expiration dates and comments regarding the guests. Is this a common occurrence? Is my information safe? Contacted the hotel 2 days ago and still have not received a reply regarding the safety of my personal information.

    5
    « Augusta maine »

    Easy location to get to right off the highway, staff is very helpful and friendly, breakfast we good with a good selection of items, Hotel room was comfortable and well maintained. Would stay in this hotel the next time I am in the Area.

    3
    « Good price/location »

    The location was convenient to where we needed to be, and the mall across the street had amply food options and shopping opportunities. The rooms are dated, but the price was reasonable. The parking was always convenient.

    3
    « Safe, convenient choice »

    If you are going to an event at the civic center, this hotel is a good choice. They upgraded an older hotel using granite countertops and up-to-date headboards and bedding. Room is small and has lots of mirrors. Bathroom has a fan and plenty of clean towels. The fridge and microwave are helpful. Breakfast has a lot of varied hot and cold items. An IHOP is attached to the hotel so if you want a bigger breakfast stop by there.

    5
    « Nice people, clean room »

    The room was nice and quiet after a night of partying. Good breakfast. Very clean room. Friendly staff. There looks to be a good pool but it wasn't open yet. The motel is right up against the highway but the room was still quiet!

    3
    « Clean but expensive »

    The hotel room was very clean. The breakfast in the morning is very nice, lots of choices and tasted good. Room was very small for the price you had to pay. Bed was comfortable enough. Internet worked well.

    3
    « Rooms Not Completely Clean »

    I enjoyed all aspects of this hotel and my stay, except the room wasn't completely clean when we arrived. There was trash from the previous guest left in both waste bins in our room. This is unacceptable.

    4
    « Terry runs a great breakfast room »

    We had a wonderful stay at the Best Western this weekend. The staff was very friendly, the rooms were quiet and the breakfast was the icing on the cake. The ladies helped find gluten free options for some of the people from our bus, they overheard someone say they liked the yogurt so they went on the back and got some more of that kind. Terry is so efficient and works so hard. She could run a much larger operation. The place could use s little updating but the staff made up for that.

    5
    « Back to the Best Western Plus: April 16th-20th, 2018 »

    Came here in January 2018 and was pleasantly surprised by the hotel, as shown in my previous review under the name Ethan B. Was planning on going to the Fairfield Marriott but after we got a rude welcome there, we switched to ol' faithful (Best Western Plus). Wonderful, excellent staff. Welcoming, positive, and just all-around helpful. Housekeeping was thorough and the housekeepers were really nice as well, and good at their jobs. Staff was also professional and never did I think "Oh, they could've done better." Also, freshly-baked cookies on the front desk for the guests? Nice touch! Continental breakfast seems to have gotten better, with the addition of blueberry muffins (I believe they're new). Rooms are extremely cozy and warm in the cold season, especially in Maine. Stayed this month, April, but it was still chilly so the room was cozy. Hotel is clean, nice, and in a great, quiet location. Only problems are that the doors are loose and you can hear noise from the hallways. Will be back as soon as I can!

    3
    « Two night visit »

    No availability in Waterville to attend a funeral so kept looking till we found a good rate at this one. Very friendly and helpful staff. Average hotel. Big concern was door #2 to enter hotel from parking lot was never locked. Anyone could walk in and walk the halls of this hotel. We felt very unsafe.

  • 4
    « Overnight stay »

    Stop over on my way home to NB. The hotel was close to highway with easy access. Only problem with stay was there was a strong order of jaxex or other cleaning solution, made my eyes water. Other than that it was ok.

    3
    « Disappointed »

    I'll start with the good: the room was very clean, the bathroom was nice and the bed was very comfortable. The staff was very friendly and the breakfast was good for a continental style. The woman in charge of the breakfast that day was super on top of everything and was very friendly and kept everything stocked and clean. On to the not so good: the lighting in the room that we stayed in was awful, they're using those LED light bulbs from ten years ago that give off that awful cold white light, it felt like jail lighting, like a fluorescent glow. Not relaxing at all. The room was pretty small as well, we had a king size. On the website it mentions that they have satellite tv, we only had basic cable, not that we minded but thought it was false advertising. Also on website, it said there was an attached "Italian restaurant" the attached restaurant was an IHOP, I'm not entirely sure of IHOPs origins but I don't think it really qualifies as an Italian restaurant... anyway, the room wasn't cheap which is why I feel more critical. Change your light bulbs to an energy efficient warm light bulb and the room would feel so much better.

    4
    « Overall Ok »

    Hotel was clean and comfortable. Ok for a overnight stay. Breakfast selection could have been better. Coffee was good. Hotel was easy to find near the highway and had easy access. Beds were comfortable but heating system was a little noisy.

    5
    « A hotel with great promise »

    After a long day and shortly after darkness descended I chose Augusta, Maine as a destination. The problem was I found access to the hotel a little confusing but carefully edged my way to the front door. Any negative feelings were dispelled when I entered the foyer. Big, bright and well designed it welcomed me to the front desk where I was met by a lady endowed with down home hospitality. The hotel began major renovations in 2017 on the top floor and continues today with a completion date in the spring of 2018. Our room was nicely decorated and had all the comforts of home and more. There is more! Physically connected to the hotel is an IHOP restaurant. No freezing in the cold. Service at the restaurant was tops. And more! A delicious hot/cold breakfast is available just off the foyer and is designed to suit any palate. It is included in the room price. I look forward to a return visit in three months.

    4
    « An Amazing Weekend Getaway »

    My dad was on a trip for work and we stayed in this awesome hotel. It is so fancy and clean. The hallways smell like smoke, however. Yuck. The room is lovely, with a bathroom, a large king bed, a fridge, a microwave, and a closet. I dislike how the mini-fridge lacks a freezer, however. Very convenient location of the hotel, right off I-95 and across from the famed Augusta Civic Center, as well as the Augusta Marketplace. Breakfast was absolutely gorgeous! Cereals, oatmeal, coffee, three types of juices, potato fries, hard-boiled eggs, toast and bagels, fresh fruits, waffles with sugar and blueberry toppings, many types of mini-cereal boxes, muffins, and more! Service was INCREDIBLY friendly and happy to tend to our needs. Asked for new toiletries and they came up with them within 5 minutes, smiling while handing them to me. Friendly, friendly folks here. Delicious food! Also doing some renovations on the first floor. Business center was very business-like and the fitness center was great! Pool was outdoor and closed for the season due to snow. I will come back here again. It's a bit pricey, I might add, but the company paid for our two nights, so no charge to us.

    5
    « Best Western »

    Staff was friendly, breakfast fantastic, pet accomodations were very accessible, and overall stay was great, close to where my seminar was held. I recommended this to another classmate and will be using this facility each time.

    5
    « The best BW around. »

    The front desk is friendly, the breakfast is good plus the staff keep it very clean . The place is comfortable for a good price hotel. We keep returning to this hotel never disapointed ----We will return.

    5
    « Great Hotel »

    One of the best hotels. Hope to be back in this area agin. Have stayed here several t times in the past and it just seems to get nicer ll the time. Over the years, when I use to travel more, Best Western was always one of our favourites.

    5
    « A Good Bed on the Road »

    No surprises - but the IHOP restaurant is not Rooster's - which was a bar/restaurant doing dinners. As an overnight during a trip - clean, close to highway, and quiet. Seems to be in the process of a needed decor upgrade, and the halls seem tired. Did not have time to check out the pool.

    5
    « when in need? »

    really nice people, helped me out of bind and helped their neighbors in time of need.(power outage-due to 70mile Winds.) Very handy to highway and excellent shopping and restarants would stay there again.

  • 3
    « Fine for a chain »

    For a chain it was fine. It's cheap, clean and convenient nothing outstanding or spectacular. Service was fine, room was fine and price was fine. Not sure what the plus was but overall it was... fine.

    4
    « Good value and nice staff »

    Enjoyed the visit and service. This is not a luxury hotel but it is clean, good breakfast and nice staff. They accept pets too. Would recommend it. Bed was ok and it looks like they are upgrading the space. Free parking too. Right next to iHop.

    5
    « Close to the 95 »

    Regularly travel to Boston and need a place to stay close to the highway. This location works great. Close to the 95, affordable, clean, quite, able to get a good breakfast and get back on the highway. Friendly staff too!

    5
    « Excellent Stay »

    It was an excellent experience. I had everything I needed. Even a friendly wake-up call. I could have asked for any number of things, which would've been provided, but didn't need them. It's comforting to know they're there if I needed them.

    3
    « Pretty Much What I was expecting »

    We were up for a parents weekend for our Freshman son (out from the West Coast) and this was one of the nearer hotels with availability. About the best thing I can say is that the place was about what I expected. The hotel is right off the highway, in a nondescript, quasi office park so you are not getting any nice Maine scenery here. The room was generally clean and comfortable, although the hall had an overpowering floral smell like someone used a lot of a deodorizer to hide a smell. The walls were quite thin so you could hear anyone in the hall or in the surrounding rooms. The pillows were not all that comfortable, definitely not anywhere close to Heavenly pillows at SPG properties The staff was friendly and the price we paid was about right for what you get.

    5
    « Highly Satisfied! »

    New, modern room with the hotel in a program of continuing upgrades spanning multiple years. Above average full breakfast with bacon, eggs, sausage, waffles with whipped cream, strawberries & blueberries, oatmeal packets with a great variety of dried fruit and other optional add on's, etc. "Brenda" that stocked breakfast was super efficient and friendly, as were all the desk staff. We are Florida snowbirds travelling with a cat. We appreciate the $10 pet policy. Wonderful experience; we are enthusiastic repeat customers. (But weren't impressed with the adjoining IHOP restaurant for dinner as the evening was cold, and so was the restaurant, slow service and low-average food.)

    5
    « Great Service! »

    It is always a pleasure to stay at the Best Western. Every time I arrive, either Sondra, Katie, or Willie greet me with a smiling face and they are always pleasant! I know that when I get to my room, it is going to be as perfect as it can be because Kathy, Emily, and their staff make sure that everything is exactly how it should be. When I come down to breakfast, Brenda has everything stocked full and doesn't charge anything extra for the humor! When I check out, Missy and Tara always ask to make sure that everything was fine. With an offering of fresh baked cookies, they always make sure I have a great start to my day!

    5
    « Great value »

    We were very pleased with our stay at this hotel. Very clean room comfortable beds and adequate breakfast. The price was excellent compared to other hotels. Was very pleased to receive a text message saying that room was ready. Location just off the highway was convenient and many restaurant options in the area.

    5
    « Clean, comfortable, reasonable hotel »

    This Best Western has an unassuming two-story appearance. It's beside the Augusta Civic Center, in Augusta, Maine, and would be a great place to stay if you were going there for a show. The room was clean, the bed was comfortable, the TV and air conditioner worked well. Good hot shower. Refrigerator didn't have a freezer, but the desk person put my freezer pack in a freezer behind the desk, so that was OK. Breakfast was fine, the regular Best Western breakfast. The room was quiet, the laundry worked well. I have no complaints.

    5
    « A great place to stay in Augusta »

    We were able to check in early and fund this to be a happy place to stay. Everyone is smiling and when approaching any employee they are smiling and you get more than a simple hello or good morning. They will chat with you about your day, glad to have you with us, etc. We found this motel to be located close to everything we wanted to go see and do during our three days with them. The desk clerk greeted you with a smile and were very good at giving directions, making suggestions on places we might want to see and recommending places to dine. The room was in good order and the bed was comfortable and a minimum level of noise. It is right across the street from a shopping mall and just down the road to I-95. This place is a BW Plus and it was everything I expected to find at a BW Plus.

  • 4
    « Get Location for Convention Center Event »

    Parked my car once and it did not move during my travels to Augusta for the ACTEM EdTech Annual Conference. The hotel is within walking distance to the convention center. Rooms are clean, staff is very friendly and professional. Free internet worked well and free breakfast are a plus.

    4
    « Enjoyed friendly staff. »

    We arrived before check-in and we were able to get right into a room. Rooms were in the process of being painted and new carpet laid. Our room had gone through the updating. All staff we encountered were friendly and stopped working to chat for a couple minutes. Breakfast was good with hot and cold items to choose from. Location was across the street from the civic center and just a couple minutes from Capital building.

    4
    « High School Group stopover »

    Friendly staff, clean rooms, good buffet breakfast. The group rate made affordable. Not a scenic area, just convenient to highway. Not a destination resort. Basic hotel amenities. The hotel was very accommodating to large group of well mannered high school students in our group and were able to process their check in and check out smoothly.

    5
    « Great Place Right at the Civic Center. »

    The Staff were Exceptional! The Hotel is Very clean and had an Awesome breakfast in a Very comfortable environment all included in the stay! I will stay again. Thank You All for your combined efforts to make our stay so enjoyable.

    5
    « Great place to stay »

    The employees are very friendly and helpful. The hotel is clean and the continental breakfast has a large variety of food items. The hotel is located near many stores and restaurants and with easy access to I-95.

    3
    « Friendly Staff Makes this a Nice Play to Stay »

    This is an average hotel, nothing to make it special until you interact with staff or eat breakfast there. The clerk that checked us in was very pleasant and helpful and we ended up doing a load of laundry that evening. There is an IHOP attached to the BW hotel where we had dinner. The next morning when we got to the breakfast area, we were greeted and a lady who I assumed was a manager circulated amongst guests and visited. It was a very personal touch that was appreciated. The breakfast was also awesome, one of the best we've had at a hotel while traveling the past two weeks.

    3
    « Very ordinary hotel »

    My wife and I thought this BW to be okay. Not to the standards of the Best Western's out west. We had some room problems(bad tv/ odors) that were taken care of by the polite staff. We found the rooms on the small side and the carpet old. Breakfast was okay. Slightly over-priced.

    5
    « Graet place to stay-very dog friendly »

    After driving over 12 hours stop at Best Western Augusta Civic Center Inn going to and from Canada. I will make my comments short and to the point. Great manager and staff! Great room! Outstanding free breakfast! Super comfortable Bed! Great bargain price wise! Just an exceptionally nice place, managed and staffed by exceptionally nice people! Bob, Leslie, Maggie and Duffy Danmyer

    5
    « Great value, excellent staff »

    We had a great experience! The free breakfast was great and had gluten free options! Hotel staff were very friendly and professional. The room had recently been painted, so there was a slight odor of paint, but overall was a great experience

    5
    « Great Experience »

    Friendly and service oriented. I would definitely recommend. Clean rooms, great breakfast. Kathy was a wonderful hostess. Very convenient to all of locations. I will stay here when I come back. The area is beautiful.

  • 5
    « Excellent Hotel »

    I have no complaints for this hotel....great location for business meetings and close to shopping and restaurants. Will stay here every time I need to go to Augusta for work. Staff is amazing! Keep up the good work Best Western

    3
    « nothing impressive here »

    a typical large chain with run of the mill services. "free wifi" that consists of an optional paid plan or else the connection dies every 2 minutes (literally). generally not worth the money - well, except the wake up call. I was already up and in the shower and couldn't answer; they called back to make sure they got me. That was unexpected.

    4
    « Good Value »

    The hotel is good value for the money. The room was clean and somewhat updated. Free breakfast, not many healthy options. The hotel is right off of 95. Many restaurants and shopping are close by. There is a IHop on the property.

    5
    « Great Stop With Pet »

    This hotel was extremely clean and the staff very friendly. It is pet friendly and there is plenty of grassy area to walk a dog. The room was very clean and had a refrigerator which came in handy. The king size bed was very comfortable too. The complimentary breakfast was good and the dining area was kept very clean by the staff during the breakfast hours. The location is right off of I-95 and next to the civic center.

    5
    « Great hotel »

    Very friendly staff ato a very nice hotel. One of the best nights sleep I had on the whole trip. Breakfast had many options and all was hot a day fresh. Coon Vientiane location to the I95 and shopping and restaurants across the street

    5
    « Amazing! »

    Stayed at this hotel in August! The staff; especially Brenda and Kathy are truly amazing. They made our stay so great that we decided to extend! The hotel and the rooms are also very clean! Will definitely be going back to see these 2 ladies!

    4
    « Easy Location »

    We stayed here for 3 nights and had a good experience. Front desk manager was friendly and knowledgeable; very helpful when our plans changed and we needed to extend our stay. The breakfast area is spacious and they had a nice variety of options with plenty available. The common areas appeared clean and our room was fairly clean (minus an item we found presumably from the previous guests in the room). The room was a bit small for a king size bed, but there was a nice table/chair and a separate seating chair. The location was very easy to reach off I95 and the rate was very reasonable. There is an IHOP next door for easy food and there are several other meal options near by for lunch/dinner. Overall good experience and will not hesitate to stay here again when we're in the area.

    4
    « Business in Augusta »

    The room smelled a little like dirty dog. However the staff are very friendly. And the room was comfortable. The breakfast was average. The beds are very comfortable and clean. The housekeeping staff were very nice.

    5
    « Great Place for a quiet night »

    Wonderful hotel and staff. Dogs should be contained to certain rooms. Hotel is in a great location, near enough to main highway yet far enough away to allow one to enjoy a quiet evening. Located close to several nice restaurants, the 99 was excellent.

    1
    « What was that smell? »

    The lobby, hallways and rooms each had a unique and awful odors In lovely to never forget. I had to convince my siblings to stick it out since we were only staying the night before continuing our road trip. Breakfast was great and so was the WiFi.

  • 5
    « Passing through »

    Stayed one night and found the hotel to be clean, updated, and comfortable. Front desk staff is friendly and helpful. Plentiful, complimentary continental breakfast with great service. Adjacent to IHOP if you prefer. Free and abundant parking.

    3
    « Not a PLUS in my mind »

    Property was a BW PLUS but I don't feel it should have been more than a regular BW rating. Dated decor, loud AC, double beds not queen and they were not comfy. Staff was very friendly. Breakfast was normal but had same meat products both days. Place was clean Location is excellent if attending event at Augusta Civic center. Within walking distance to some major shopping, movies, and steak house.

    3
    « It is what it is! »

    We stayed here for one night as a stop-over on our tour of New England. Nothing really wrong with the place just a bit 'brown'! It was clean and tidy and the staff were very friendly but it is a bit tired. Breakfast was as expected in a Best Western, DIY buffet style but it was ok. Would probably stay again but only as a stop-over. We drove to the centre of Augusta to eat and were really surprised at the state of the place considering it's the state capital! Run down waterfront and not much in the way of a retail area either. Found it difficult to find somewhere to eat, ended up in a diner outside of town, which was actually very good! Give it a miss unless you have to visit!

    3
    « The hotel with no A/C!!! »

    Wish there was A/C in the room, it was hot!!! The breakfast was ok, the eggs were cold and the sausage had bones in them (hurt my tooth). Great location, clean rooms and nice pool and exercise room. Thank you Best Western for the stay!

    4
    « Nice area would return »

    My wife and I decided to go for a shopping trip / getaway and decided to come down for two nights. The hotel was very easy to find off the highway. The rooms were clean a little outdated but no major problems at all. The outdoor pool looked very nice but I did not get a chance to go swimming. Also they had the best pillows, wish I could find out how to get some. They had a morning breakfast included but we went to ihop which was next door. Also across the street there is a lot of shopping and restaurants. I would definitely return

    5
    « Stay »

    A great place to stay, friendly, and affordable!! good employees, great cooks, nice maintenance and house keepers........ the Best western hotels has a great rewards program. they treat company's awesome....... I will stay with them whenever I can.

    3
    « Not like past visits »

    We come back here every summer because of the staff. The hotel is getting a little run down. Not enough accommodations for handicapped. Our room was very far from the lobby. The staff are still great but the hotel needs work (carpet, exit signs, etc.)

    3
    « Smelly Rooms but Great Staff »

    The staff is absolutely great, nothing to complain about there, super friendly lovely people. Breakfast is good too. The rooms are eh - could be a lot better. I stayed here on 2 different nights (checked in and out 2 different times). The first room I got smelled like smoke even though I booked a non-smoking room. It was really bad but since the hotel was booked, couldn't change rooms so I dealt with it for the night. I traveled with friends and some had nice smelling rooms and some had a smoking room that was converted to a non-smoking room so the smoke smell still lingered. The second time I stayed at this hotel, I called previously to make sure I did not have a smoking room and the staff was great about that. I did get a non-smoking room but the shower curtain smelled horrific like mold or smelly feet. My friends had a combo of rooms either it was smokey smelling or another really stinky shower curtain. I think many of the rooms are "non-smoking" but they were converted from smoking rooms so that smell is still around. My advice to the hotel is to change out all the carpets and shower curtains to get rid of the smell. But besides these two things, the stay was fine.

    5
    « good stay »

    Good place to stay near restaurant shopping if you like to close to other major cities also ,would recommend staff friendly good breakfast .Rooms were clean lots to do in the area .Great location for business person as it was quiet at this location .

    4
    « Friendly and helpful staff! »

    I recently stayed at the Best Western Plus in Augusta, Maine. The staff was so friendly and helpful throughout my 5-day stay. Breakfasts were delicious and hearty -- loved the blueberry waffles with whipped cream! Everyone from the front desk staff to the maids and dining room staff were especially helpful. Thanks especially to Kate, Brenda, Emily, and Marcia. Hope to see you again soon! I appreciated being able to walk to the mall across the street for meals and shopping and the location next to the Augusta Civic Center was perfect.

  • 5
    « Great Location »

    The location for this hotel is ideal for any stay in Augusta. Front Desk and housekeeping staff were continuously friendly whenever we saw them. Our bed was so very comfortable, and we appreciated the option of an outside entrance close to our room. The wifi was perfect for my business needs. Only possible issue is the height of the shower head in the bathroom. Perfect for anyone under 6'3".

    5
    « Personal attention was superb. »

    The room was fine; the bed and bathroom were fine; the swimming pool was fine. What made it special was the personal attention that was SHOWERED on guests. we have been here before and look forward to returning next year.

    5
    « very well laid out and everything was in great shape »

    I have a service dog, and this hotel is located very near University of Maine Augusta. There were many trails which she could run on as a reward/release for her work. Halls and rooms are wide enough. Wireless worked great. Quiet helping us to focus. I don't think I have stayed anywhere that was cleaner than this hotel.

    5
    « Great Visit »

    I came here to attend the Maine Quilt Show. I loved the place. The staff is very friendly and sweet. Everyone has a smile. The place is clean and the bed is very comfortable. Great location to attend the Maine Quilt Show. I will come back.

    5
    « Great stay »

    We were in town for a wedding this past week and stayed at the Best Western +. The room was small but more than adequate. What impressed me the most was the staff and their willingness to go out of their way to have us accommodated. The wedding guests all arrived early and Kathy did her best to get us in rooms as they became available so we could freshen up and dress for the mid afternoon affair. In speaking with her later she gave the credit to staff, most of whom had been employed there for more than five years--not common in a business used to frequent turnover. Would gladly stay again. IHOP next door was a plus for me even though the free hot breakfast at the motel was very good.

    5
    « Quiet Stay »

    Boyfriend and I stayed one night here last week. Sadly, the pool wasn't open so no swimming. The room was small but functional. The Internet worked well. It was surprisingly quiet despite numerous other guests. The front desk people are so very nice. No complaints! There is an IHop attached which is convenient!

    4
    « How can he give this place only 4 stars? »

    Yes, this place is a palace. And if you have a coupon from the motel coupon books given out at motel rest areas and exits, and if they accept it, you will get a great deal. I just had too many problems with my room to give it the expected 5*. Great check-in in a real lobby. The room is wonderful: excellent lighting on both sides of the very comfortable bed. A big bathroom with excellent toiletries provided. The room had its own little coffee bar. It was very, very quiet; I never heard a sound. The breakfast was copious, and the staff worked very hard at constantly replacing things (a sign of a very well-run motel). So why not the expected five stars? Too many things didn't work. The water was only tepid, which made shaving difficult. (They worked on this and probably had it fixed before I left.) The TV had terrible reception. I got another network on the Weather Channel, and several others were breaking up. There is no freezer in the fridge (I like to freeze a water bottle to take on the road), and I couldn't find a way to open the microwave (no button or handle). All in all, I would stay here again in a minute. Scooper47's Top Tips: Stop at an interstate exit or rest area and get a book of motel coupons. If you don't need a reservation, you can save a lot. Also available online.

    3
    « Slipping »

    Stayed here two years ago and it was a solid four star. Not so anymore. No luggage rack in the room. Went to front desk and they asked if I was sure. Said this was unusual. Did get me another. It was a hot day and was looking forward to using the pool. July and it was closed. Apparently they had lost there maintainence man and there was no one to get it ready. I paid for the pool but could not use it.The room had a total of three hangers. Must have gone to the same place as the luggage rack. Had reserved the room four months earlier and requested second floor. Even with a 4:00 check in no second floor rooms available. Had a room next to the laundry. On the plus side the room had been redone and had fridge,micro,coffee,ironing board, and flat screen TV. Fast free wifi. Hotel is located across from a large mall with all the stores/restaurants you could want. Augusta Civic Center next door. Would I stay again? Not without assurances the problems I encountered were addressed. In July the rates are $129. I had booked at $89. Maybe that was the reason.

    5
    « Excellent choice! »

    The Best Western Plus, August Civic Center is within very easy access to the Interstate, so perfect for easy-off, easy-on. The hotel itself is directly across the street from the Civic Center and a shopping complex including a Super Walmart. There is an I-Hop connected to the hotel, plus various restaurants close by including Olive Garden and Denny's. Before arriving I received a text asking my arrival time, and even though it was before the traditional check-in time, my room was available and I was greeted with friendly, courteous service from the front desk staff. The hotel seems to be relatively new with spacious, clean rooms; interior corridors, ample parking, a pool and guest laundry. There were complimentary local papers in the lobby area, the internet was free and fast and breakfast adequate. You can't go wrong when choosing Best Western Plus Augusta Civic Center Inn. I found my stay Excellent!!

    4
    « Great deal for an excellent price. »

    Very good hotel with an excellent rate. Friendly and helpful staff. A very nice location near shopping and food. Excellent access to route 95. Adjacent to University of Maine and it was great to walk around the campus and look at the artwork.

  • 2
    « So disappointed! NO POOL »

    After spending a week on a hospital room couch caring for her Mother, my wife just wanted a pool to take a dip in. We'd already had to get a room twice in the area so funds were low. We went with BWPlus because they boasted and showed pics of an outdoor pool and newly renovated rooms. The lobby looked great and promising. I chose to unload through a side entrance. Two unlocked doors on the first floor, neither required a key card. They led through a dingy, stifling hallway to our room. The room wasn't terrible. It was certainly better than the hallways. After I dropped my stuff in the room, I went to check out the pool. Empty! When my wife arrived to find that out and saw the hallways, lack of security and less than impressive room, she wanted to leave. I booked through Expedia and explained to them our issue with the misrepresentation and they offered to call the hotel on our behalf to plead our case. No luck. BWPlus held firm on their no cancellation policy even though they could not produce what they advertised. So, 30min after checking in and $110 later, we left to find a new hotel. We were pleased to find a brand new Fairfield Inn by Marriot a mile away. For $25 (Sunday night rate) more, they had a pool, awesome breakfast and floors you feel comfortable walking barefoot on! The overall feel walking in was like night and day.

    3
    « Lost night. »

    The hotel was adequate for a quick stay over. A/C system was noisy the first night but was repaired by the time I returned for the second night's stay! Did not report during first night due to late time.

    5
    « Unexspected Joy »

    Traveling from Scranton PA to St. John, New Brunswick was not sure where we would stay. When we got to Augusta Maine, my husband was looking tired. In looking for a place to stay we say Best Western Plus. What a great place. From the check in when we got there with no reservations the staff were courteous and very helpful. Our rooms were excellent and quiet. This hotel is also close to a mall, enjoyed the DQ ice cream. In the morning breakfast was great and Kathy and Katie made our morning. Always enjoyable when people take pride in their work. Brenda the manager stopped by our table to see if we needed anything and to see how our stay was. Will Stay here on our trip back from Prince Edward Island if possible. A delightful and wonderful stay.

    3
    « Seriously in need of a rehab »

    The best thing about this place was the staff. So friendly and helpful. The room smelled of smoke and air freshener. It was clean but drab and worn. Good enough for one night but not for a vacation. The breakfast was typically tragic. Why can't we get local baked goods? At least there were waffles.

    4
    « Great value »

    Stopped in for the night and was happy with the choice. The rooms were large and inexpensive all things considered. Beds were comfortable and there was free breakfast. Good walking trails behind the civic center too so I didn't need to check out the fitness room. The pool was closed for painting at the time. The lobby and breakfast nook were freezing so bring a sweater

    4
    « Nice stay »

    The room was clean, bathroom was clean and all parts of it were working, all be it knobs , shower heads etc all seemed to be new and all were in working order. Very please will be staying there again soon, for sure..

    4
    « Good Value »

    As other have mentioned...has about everything one needs with stores and restaurants nearby. The breakfast has an attractive presentation but maybe that's the best part. Had problems with room key losing its smarts. Desk clerk seem to know how to over come that(told system we were staying 2 nights) so I think it is a known problem with lock system

    4
    « Good value, Good People »

    The staff is exceptional. Kathy,in housekeeping was very pleasant and always helpful and friendly, as was her whole staff, and the staff at front desk. Worth the time and money for the experience! Is easily accessed from Interstate 95. Easy acess to downtown Augusta and many other shopping areas, and restaurants.

    1
    « Last Time for BW »

    In a crunch not a bad place but would not plan a vacation around it. There were no experience in the staff and the crew was very rude and not helpful at all. Very bad first impressions at the reception

    4
    « Good value place »

    Clean, comfortable, close to highway and shopping center/restaurants. Excellent value for the price - more than enough amenities. Wouldn't hesitate to stay here again - and am as I write this on my return!

  • 5
    « Exceeded Expectations »

    We were greeted by a very friendly staff, fresh baked cookies and a cool glass of lemon-infused ice water. The staff was knowledgeable about the area and provided valuable info. Clean hotel. Comfortable room. Nice breakfast. Location is great, just off highway. Plenty of shopping and restaurants nearby. An excellent stopover location or perfect for a visit to Augusta and Hallowell.

    5
    « Breakfast with a warm and cherry welcome »

    Excellent service all around. Breakfast was a great value served in a room that was kept clean. Easy, efficent Check-in and Ckeck-out. Convenient location to shopping and Civic Arena where our activities took place.

    5
    « Charlieephillips »

    I love staying at Best Western in Augusta, because of the excellent customer service from Sondra, Katie & Kathy. Kathy takes great care of me each time I'm there. All the staff at this property go out of their way for all guests.

    5
    « Great Hotel »

    Good service at front desk and staff very friendly. Room were clean, stock and had two mints. Breakfast was great and had big select of food. Staff was cleaning and stock all the time well we were eating. Good place to stay and lots of parking space. Not hard to find the Hotel.

    3
    « Kind of disappointed for a Best Western »

    I've stayed at quite a few different Best Westerns when I need to stay at a hotel, so I felt pretty confident when I booked this one but was a tad disappointed in the experience. I'm going to jump right into the pros and cons.. Pros: - The front staff was super friendly and helpful. I was woken up at 4am from loud neighbors and called the front staff who actually went to the room to listen and confirm, then called them. I mention going to the room because she could have ignored me entirely, or she could have been rude and rang random room numbers. She took the effort to confirm and took care of it. Also, the day person was also extremely friend (Katie I think her name was) - Standard clean room like expected - The lady running the breakfast area was all over the place making sure everything was full at all times. Cons - Kind of limited options for the continental breakfast. No scrambled eggs was a first. Minor nit pick though. Very small con - Room had a funky smell. Both my wife and I noticed it as soon as we went in, but it was 11pm when we finally entered the room and I didn't want to ask to switch. I hoped the smell would go away with the fan running but it didn't. I didn't bring this up to the front, so I do not have a reply how they would have handled it - Loud neighbors. As I mentioned above, being woken up at 4am sucked. The front desk girl took care of it, but sucked that I heard them at all. Walls were pretty thin since they didn't really seem like they were yelling. Just talking fairly loud. - No asprin anywhere! Another very minor gripe. I had a headache and they didn't sell asprin anywhere. Luckily the girl mentioned above (Katie) actually had some. Overall it wasn't a great experience but not a bad one. Most of my issues were minor, and when I did bring it up with the front they took care of it. They also can't really control how loud people will be, so it's not a knock on the hotel, but it does seem like they have thin walls. Would I stay again? Probably, but I would check the room out first to make sure no weird smell

    5
    « Nice place »

    This was a nice place to stay, the staff was courteous,the room was very nice and the breakfast was good as well. The location worked for us as we were travelling around Maine. The woman at the front desk recommended a great place to eat and directions to get there.

    3
    « Could have done better. »

    I made my reservation almost 2 months in advance. I was very surprised after driving 10 hours and re-confirming my registration on the way (I responded to a text or email sent to me while travelling) only to have the young lady tell me there were no rooms (at first). She corrected herself, told me I asked for a smoking room (I am allergic, never smoked) and was eventually provided a room with beds too small for us (I reserved a king sized bed for a reason). I was still a bit miffed at my 2 day stay in an inadequate room, especially with the price I paid. Also, the bathtub drain was clogged and no-one responded to my requests the entire stay. That tub would collect water before we could step into the tub. Disgusting. Oh, and don't forget your toothbrush...the free ones they give you will leave you with a mouth full of bristles!

    3
    « Comfortable stay »

    Room was usual Best Western with fridge, microwave and coffee maker. Wifi was not working during our stay however we were able to access Wifi from the restaurant next door from the breakfast area. Hot items offered in the breakfast area were best left alone (not edible) suggest guests stick to waffles, bagels or cereals. Overall good value for the money. Mall and several restaurants just across the street.

    5
    « Great location »

    Hotel was right off the highway and was located centrally to all kinds of shopping & restaurants. Most convenient feature was there's an IHOP located right in the hotel itself. Made going for supper after being on the road for a number of hours easy to choose. Gas station not too far away for the late night snack pickup. Great room, very comfortable bed and nice bathroom. Made for a relaxing stay.

    5
    « Reason for moving to Maine »

    After living 64 years in HOT California we needed a change. We traveled cross the USA searching for THE place to call home. One day we stop at the Best Western in Augusta, Maine, and took a deep breath, finally relaxing. Kathy, Brenda and Robin made our 10day visit wonderful. They helped us find a realtor, places to sightsee, they suggested moving companies, pointed out banks in this area, they explained propane to us, snow removed, even talked to us about the black flies. They truly help to prepare us for living in Maine instead of just visiting. We moved here 4 months after that visit. Maine is a fantastic state to live in. Thank you to Best Western and their wonderful informed staff who really fulfill the needs of the people staying there.

  • 5
    « FANtastic, FANtastic, FANtastic »

    The housekeeping staff is FANtastic ... Kathy, Brenda, and Marcia especially! I left a cord in the room when I checked out and was able to go back and get it later in the week with FANtastic friendly help!

    5
    « a pleasant experience »

    Walking distance to the civic center where our event was which was very convenient. Nice choice of breakfast options on the free buffet. Front desk personnel were pleasant and efficient. Excellent value.

    5
    « Kathy was great »

    Great hotel Kathy was great and made our stay even better. Would stay again. A lot of food within a couple miles and the cleaning ladies were great would recommend to everyone. A lot of nice sceneries around as well

    5
    « visit »

    This was our first visit to the Best Western in Augusta and if we have the opportunity to return to Augusta, we would not hesitate to return and to recommend this hotel to friends. We were quick pleasantly surprised by the extensive breakfast offered as well as the hotel employee Brenda who made our breakfast experience very enjoyable.

    5
    « Staying at BWP was a pleasure »

    Room was very clean and spacious front desk people were so pleasant to my wife and I. Had a lovely Easter breakfast of eggs and hash,juice and a bagel with coffee.Brenda and Teri were so nice trying to help us find and open store on Easter morning.They should be commended for the great hospitality they extended to us.

    5
    « Great stop along the way in Maine. »

    If you want a friendly staff, clean and comfortable room (at a reasonable price), and free breakfast - make sure that you stop at the Best Western Plus Augusta Civic Center Inn, Augusta, Maine. It is worth the trip!

    5
    « Return trip excellent »

    I stay here at least 6 times a year ,I've had the best service of many places I stay ,Kathy in housekeeping is very good rooms allways clean and great help the breakfast was outstanding ,Brenda was excellent food was hot and room was very clean great service friendly even though she was very busy great stay and thank you I shall return

    5
    « Business »

    We had a ground floor room. Nice and spacious, King bed, micro and fridge. Hot breakfast, which included sausage and eggs, waffles etc. Cold lemon flavored water all day. Staff was wonderful and was happy to accommodate any needs we had. Will be staying here again.

    3
    « best western »

    the hotel was a little out dated and the security could've been safer, however all the staff was incredibly friendly and helpful, couldn't have asked for more on there part. especially Donna, she was very caring and helpful.

    5
    « Overnight stay »

    All was acceptable. The room was clean and comfortable. The complimentary breakfast was great with a wide variety of choices. I have stayed at this location several times on my way home from Florida. I would recommend the Best Western to my friends and family while travelling.

  • 2
    « Best Western (pLUS?) »

    We've stayed at this property before and enjoyed it. We reviewed it very positively. No more, I'm afraid. The staff were great, the motel ok, though not exceptional--certainly not 'plus' by any means. The attached restaurant, though not a Best Western owned place, was horrible. A very sour end to a long day of driving. It's an IHOP--replacing a quite good and attractive former tenant. DO NOT GO THERE. They are totally incompetent and shouldn't be in business. Almost nothing on the menu available, badly trained staff etc etc, Sorry Best Western, you have a loser for a partner!

    5
    « Don't Hesitate »

    We stayed here on a drive from Florida back to Nova Scotia. This was an excellent choice - even although renovations were going on at the time of our stay. These did not interfere in any way, and we found the whole place to be very well cared for, the staff friendly and competent, as well as welcoming, as well as appearing to enjoy their place of work. Special thanks to Donna (Breakfast area) and Kathy (manager) for being so personable and friendly.

    4
    « Excellent staff and clean rooms. »

    I've stayed here many times. There is a lot of construction workers and at times when they are in town- it gets a little loud. The staff are excellent and very customer oriented. Anything you need, just ask! The rooms are a little dated, but there are renovations currently being done so I'm sure that will take care of that issue. Clean bedding and top notch employees!

    3
    « Average »

    Friendly hotel staff. IHOP for dinner "so so". Rooms are average, clean but small. Wasn't crazy about prior restaurant and still not crazy about IHOP. hotle offers decent breakfast which is included. I'll stay again but probably go elsewhere for dinner.

    4
    « Helpful and comfortable »

    Staff were very helpful. My room carpeting was stained and dirty... my bed was very comfortable. Amenities were very good, I would recommend this hotel to friends. The breakfast was ok... My overall experience was great.

    4
    « Clean, comfortable, excellent location »

    Stayed while on business. Very convenient location with lots of restaurants and shopping. Friendly, helpful staff, quick check in and out. Room was comfortable and clean. Breakfast had good variety and breakfast room spotless and well stocked. Didn't like the round "egg". Would have preferred scrambled.

    5
    « Lovely »

    Lovely clean, centrally located, easy access from highway. Very clean, updated, quiet. Staff friendly. Very quiet, nice breakfast area. Area approaching the hotel a little dark but hotel parking well lit.

    4
    « Weekend stay »

    We enjoyed the continental breakfast very much but the room was dirty and smelled bad and missing hanging pictures. We have stayed before and not had this problem but the smell in the room was gross!!!

    5
    « Great prices and a great stay »

    We stayed here this weekend and the price, service, and rooms were wonderful. We paid $90 for our room, which is the lowest price we have paid anywhere in a very long time. No, it's not the Ritz, but we didn't expect luxury for $90. We were greeted very warmly as we got there, and the girl printed out directions to some places we were looking for. Our room, while a few things were dated was very nice, and really large. The bathroom sink was in the very large and clean bathroom, so there were no issues with privacy. The beds were comfortable, wifi worked great, there was a refrigerator, microwave and coffee maker. They also have a thermostat to control the heat, so it was easy to stay comfortable. This morning we had an excellent continental breakfast. The girls working in the large breakfast room were cheerful and helpful, and there were strawberries and cream and fruit flavored syrup to put on the waffles, along with a lot of other items, including an interesting oatmeal bar. Checkout was easy, and the girl was very helpful and cheerful.

    5
    « The best place to stay in Augusta Maine »

    This is the place to be..the Staff is exceptional here.. the rooms are awesome..you can take your pets with you.. We stay there for the expo shows right there at the Civic Center and for appointments and visits to my parents and we have always had a great stay.. Brenda (the breakfast girl) we call her is the best..just like family there.

  • 4
    « Family Wedding »

    We had booked a block of rooms for our daughters wedding guests. Everything was very good from rooms to service to convenience to wedding venue. Close to the bus service from Portland/Boston, shopping and local eateries.

    5
    « Great location »

    Very nice room. Clean with comfortable bed. Amenities included microwave, mini-fridge, and coffee maker. Very convenient to the mall and many restaurants. Easy off and easy on to the highway. Really enjoyed our stay.

    4
    « Can't beat the location »

    We were intransit from Maine to New Hampshire. This hotel worked out great. Very clean,nice helpful staff and a great location. Breakfast was nice with plenty of room in the breakfast area. Easy access off and back on the freeway. Also close proximity to the state capitol for some nice pictures.

    4
    « Service With A Smile! »

    I stayed at the Best Western Plus while attending a conference at the Civic Center - SO convenient and with several restaurants and stores across the road, it was even more so! The service at the front desk was top-notch. Room was clean and well-appointed. Ample parking. Easy to access off Route 95. Would stay here again next time.

    4
    « Above average »

    Drove a long way to get there...once again in October and it was a Friday night, so the price was $250+ The room was clean...but no fan in the bathroom. No freezer in the refrigerator but staff allowed us to use the hotel freezer. The night attendant was friendly and helpful. The breakfast was OK, but now eggs. Whaaah! Instant oatmeal and Biscuits with sausage gravy had to suffice. Very close to huge market plaza with Walmart, Sam's Club, Kohl's, many more.

    5
    « Great hotel - Great location »

    Great hotel and great location. Being located just across from a huge shopping plaza that has just about every store that you could want is a major plus. The area contains many restaurants that you can choose from. The staff are very welcoming and very knowledgeable about the area. The rooms are clean. Breakfast is a great added benefit to the stay. Not the ordinary breakfast but a good choice of hot foods available as well. I have stayed here three times this year and will continue to make this hotel my go to place when I am need a place to stay when in the Augusta area.

    4
    « Fair weekend »

    We came up late on a Friday night for the weekend. The receptionist welcomed us graciously. I had inadvertently book a smoking room and I requested to change to nonsmoking. Unfortunately there were not any available however she was able to reserve a non smoking room for Saturday. I thanked her and we went to settle in for the night. When we opened the door it reeked of smoke. The room appeared to be clean but it felt like there was a nicotine film on everything. The carpet was wet and there were cigarette burns throughout. I understand that it was a smoking room but come on, it was gross. The next day we changed rooms without any problem to the nonsmoking room reserved for us the night before. Much better! Enjoyed a nice continental breakfast on Sunday. I gave 4 stars only because of the smoking room, but it was my own fault. Otherwise a great weekend

    4
    « Clean, compact room »

    Our room was clean and had everything we needed. It was very compact, but arranged to take advantage of the space. It had a small microwave, but it was large enough for our needs. We were comfortable there. The staff was very friendly.

    5
    « Visitor »

    I would recommend!!! Very clean and comfortable! Staff is super friendly. The grounds are well maintained. Breakfast choices are great and dining area is also clean and well maintained. I would stay here again for sure. Closest accommodation to civic center.

    5
    « Perfect convention hotel »

    The National Narrow Gauge Convention chose this hotel and arranged for a group rate. The hotel is just steps away from the convention center and also in walking distance to an Olive Garden restaurant and shopping mall. Eventually, there will be a restaurant attached to the hotel. The BW breakfast bar was excellent and opened early enough so we could eat before the various tours and events.

  • 2
    « Bad hotel experience »

    The staff does not recognize diamond members. In fact they gave me the worst room they had available, a handi-cap room by all the noise on the parking lot. Asked to speak to a manager but they said none available but would contact me in morning. No one did. Hotels smells bad and is very dated. There are better options on the area fro the price.

    2
    « Worn »

    Carpet looked worn and dirty. Bathroom floor dirty. Coffee maker inside of water tank dirty. Pillows good. Bed was hard. I would say if you are going to stay here ask for a newly renovated room. If they don't have any available. Motor on.

    5
    « GREAT PLACE TO STAY »

    I really like the staff here. They where very friendly and helpful. If you needed something they where more than happy to help you. The rooms are very clean. The breakfast was very good. The breakfast lady was always on top of everything and very friendly. The room was very comfortable. The wake up calls where always on time when they where suppose to be. I would tell anyone if need a place to go this would be a great place to go

    5
    « Good Value. Clean & Newly renovated rooms. Great breakfast. »

    We usually stay at a different hotel when visiting Augusta, but this time do to a better price and similar rating, we tried the Best Western...I am glad we did. It exceeded my expectations: staff was very friendly, rooms are exactly what you would expect, the breakfast had the best selection, I have seen at any hotel. The lady who worked th ed breakfast room was helpful and very friendly and keep everything stocked and clean, even during a busy Saturday morning. We will definitely be going back, and have recommended it already, to family who travel through the Augusta area. If clean rooms, location to shopping, and valued priced are what you are looking for in a hotel, I recommend you book a room here.

    5
    « Dog friendly, consistent quality »

    This is a dog friendly hotel that only charges $10 a night for two dogs! The rooms are in good shape and very clean. The included breakfasts are typical cafeteria food, Ok for when you are in a hurry. The staff is always pleasant and accommodating.

    5
    « Good value »

    Convenient location, nice place, reasonable price, good breakfast. Great promotion where you can earn $50 on another stay after 2 separate stays. Clean and comfortable. A good value for travelers. Join the rewards program.

    4
    « Stayed for a week »

    We visited from UK in August. Cannot fault size of rooms and service from staff especially Brenda the breakfast lady as you are met with such a nice friendly smile and chat each morning. I did however feel at times that extra staff were needed when coaches were in or the Hotel full. Our room was missed one day when it was full to capacity (we all make mistakes) we arrived back about 8.30pm my hubby went to reception to say about it and the poor lady was the only one about and on her own so did offer to come sort when she could, but we are easy going and asked for clean towels and trash bags as its just one of those things. PLEASE, PLEASE buy Brenda a new cream and fruit server as the lid is broke and she was forever explain to guests lol

    5
    « Great Place to stay »

    Excellent accommodations, fine hot breakfast, fine Staff, comfortable and clean beds and rooms. Easy on and off of I-95. My wife is very particular about the cleanliness of hotel rooms and the quality of the sheets and towels. She was very pleased here.

    3
    « Smokey room. Service poor »

    We were forced to stay here due to heavy traffic in the area for concerts in Bangor and Augusta. The lady was about as friendly as a pet raccoon. I asked for non smoking but she that this was all they had. Did not know that smoking was still permitted. She was unconcerned and really did not seem to care. First and last time staying there.

    4
    « VERY nice staff »

    We were very happy with the whole staff! The bed was actually comfortable for me. The outside was nicely taken care of too. The attached restaurant was just OK, but GREAT beer selection. If we go to Augusta again, we'll certainly stay here!!

  • 5
    « Great Stay »

    Stopped on our way to Bangor so it was an easy off / easy on stop off the highway. The beds were very comfortable,the room was clean, the staff was attentive & the connecting restaurant/bar was very convenient. Very pleased!

    5
    « Wicked Good! »

    Had a wonderful stay! The staff were friendly, the rooms were very clean, and my dog felt right at home. I would definitely recommend this establishment and will be staying there in the future! Wicked!

    4
    « Good place to stay »

    This hotel was a little hard to find. It was a good place to stay for the night. Had some trouble with the bath drain, but the staff took the complaint seriously. They were also helpful with an internet problem that turned out to be MY EQUIPMENT, not theirs. Nice pub style restaurant next door.

    5
    « Best place to stay in Maine,s capital. »

    Close to the 95,but really quiet around the hotel.A very welcoming entree,,with newspapers on the tables,coffee and tea available and a very nice place to sit.They have a nice size outdoor-pool,a work-out room and our room was perfect. ..Breakfast was also excellent and enough places to sit.And you d,ont have too far to go to eat......right next door is Rooster,cute place,lot of T.V.s and excellent.We have to come back.

    5
    « Good stay »

    A quick pit stop at the start of our trip. We had a good stay. As we did a couple years ago. Breakfast was the best selection of our 2 week trip to Indiana and back. Close to shopping and lots of restaurants. I'd stay here again in a heart beat! Staff is very friendly, including the breakfast lady in the morning.

    4
    « Overnight »

    This motel seemed very clean . The beds were comfortable . I liked that breakfast was included in our price , unfortunately we got in late and over slept missing it . The check out time wasn't until noon time . I would recommend this motel to anyone . Lots of shopping next door if you forget something .

    5
    « Very satisfied »

    We're very satisfied of our stay there, clean and confortable room with all the amenities in room and guests room. It's a very good quality for the price, and very pleased of the overall experience at this hotel. We're sure to return there in the future. We recommend this to anyone going in this area.

    5
    « Great hotel for families and large groups »

    We were in town for a softball tournament. This hotel was an excellent choice for our team. hotel was nice, staff were extremely nice and helpful. free breakfast, restaurant attached, outdoor pool with nice grass area to play yard games. we will definitely stay here next year!

    5
    « Great service,very friendly staff, clean rooms, convenient location, shopping close by. »

    Our room was very clean which is very important to us, bathroom was spotless!!!! Staff her is so friendly always wanting to know if they can help with anything. Kathy head of housekeeping always smiling ,cheery, and helpful. also Marcia did a great job with our room and supplying us with any needs for our room. Breakfast was great.....And Sondra at the front desk mapped our a route for us to the lobster fest and always had a smile . Employees all seemed like they enjoyed helping us with anything..... We felt right at home!!!!

    5
    « Great Room, Friendly Staff »

    The motel is well- situated very close to the Civic Center and there is shopping and restaurants nearby. The staff was really friendly and professional. Our room was large, clean and well-appointed. The beds were really comfortable, which is really critical after a long day on the road. The Continental Breakfast was very good and there were plenty of choices. You might have to spend a few extra bucks when you go to a Best Western, but we have always received good service and this was no exception.

  • 5
    « Great Service »

    Fantastic Service, great staff and amazing breakfast. This was super convenient to the highway and the room I had was easy to get too. Really abundant breakfast- I was pleasantly surprised! I got that last room- though it was smoking. No fault of the hotel, but that was a stinky bummer

    4
    « Stones throw from the civic center. »

    Couldn't have been a more perfect location for the Augusta quilt show. We just walked over there in a couple minutes. Our room was clean, and breakfast was provided every morning, which was nice. My husband enjoyed the waffles while I was able to get a few gluten free options, which included fruit and yogurt and hard boiled eggs. Also the adjoining restaurant, called ROOSTERS had a gluten free salad with fruit, that was very good. The receptionist at the front desk recommended a restaurant nearby (cloud nine in the senator inn), that specialized in seafood, and they also had gluten free selections, so I was in heaven - having some seafood on this trip too. We couldn't have picked a better location for our hotel, and there was even a mall nearby.

    3
    « Cbfred »

    The staff was very friendly and helpful. Brenda , who does the breakfast , is a gem and the management should appreciate her. The room was clean but could use updating. The cable tv was always scrambled despite the hotels listing of channels. I requested a room away from the elevator and was placed in a room across from the stairwell that is just as noisy. I would stay again only because of the wonderful staff but would request another room.

    5
    « Short Stop »

    Great breakfast with lots of choices really appreciate the hotel having gluten free options, that is hard to find on such a breakfast setting. Staff were helpful and accommodating. Clean remote was great addition. Good location and easy to find, quiet. Consider adding a safe in the rooms for valuables.

    1
    « Made us ill »

    Worn out style next to abandoned commercial property. Never locked back door from parking, only 1 ice machine. Check in didn't give AAA discount. Smoking room stunk whole hallway. By 2 am kid vomiting, throat swelling and headache. Front desk indifference was clear - she focused on how I knew it was a smoking room. Open windows wide. No Benadryl. No sympathy. Stay away from here. Most expensive motel of our 8 nights in Maine. Kids rate it the worst.

    3
    « Ocean view with utility wires »

    Bar Harbor Days Inn has nice suites with view of Frenchman's Bay but blocked by thick utility wires. Central location with use of pool and facilities at water side resort. My kids thought this was odd but you just park and walk in. Room had true divider between living and sleeping spaced. Would come again. Loved costal Maine!

    4
    « Very Friendly Staff »

    I found this hotel to be very good. The staff were very friendly and helpful. The hotel was clean and the room was clean also. Breakfast was pretty good, a nice variety of items to choose from. The location was great for our reason to be there. I would recommend this hotel to others.

    4
    « Good value, A very convenient location »

    We used this Inn as a centre for exploration in Mid Maine visiting the Museums at Brunswick and the Coastal Maine Botanical Gardens in Boothbay. having shopping and places to eat close by was very convenient. The room was comfortable and clean, the buffet breakfast had a good range of items (including low carbohydrate offerings) . The Pizza restaurant adjoining the Inn was first class too. Outside swimming Pool provided a welcome break and a place to cool off in.

    3
    « Amazing Staff »

    Great Staff...we had left something behind and they went out of their way to look for the items...great breakfast...rooms are very mediocre but for the price they are fine..I would consider this hotel for visting day for camp.

    4
    « Good hotel for location and price »

    Stayed here for one night. Arrived late and checked out early. Wasn't expecting much, but the rooms are clean and the bathrooms are nice. Decent free breakfast as well. Very nice staff at the front desk and restaurant. Free wi-fi to boot.

  • 4
    « Convenient, dog-friendly. »

    I stayed here for a dog show, as it was the official hotel. The staff was friendly and helpful, and the hot breakfast was a great timesaver. The rooms were very quiet (I had a friend next door and we could not hear voices, TVs, or even an occasional woof.) I think the pet-friendly rooms are down in one wing, which is nice and won't interfere with anyone who isn't keen on critters. My only criticism is that while the bed was clean and extremely comfortable, the TV large and clear, and the room was clean, there ceiling paint was peeling in spots, and there was some cracking in the bathroom ceiling.

    5
    « Very comfortable and enjoyable »

    We had to change our room from first assigned one as the toilet overflowed immediately upon use, so be sure to check that. The new room was excellent to our comfort needs. the shower was excellent and had a high soap dish which we appreciated being tall people. The breakfast had traditional hotel free breakfast and the standard bland eggs, but everything was fresh and they provided a wonderful salsa for the eggs and sausage. The associated restaurant Roosters was also very satisfactory. Try any of the pizzas for sure. We will definitely stay here when returning to Augusta. Aso was right across from a large Mall and movie theatre with reclining seats!

    5
    « Big Bang for the Buck »

    Excellent Accommodations, great staff, easy check-in and out. Great value for the price. This hotel is conveniently located and I love the coal fired oven baked pizza offered at the restaurant. The coffee was great in the room and the breakfast was sufficient.

    2
    « Disappointing Stay »

    Our experience at the Best Western Plus Augusta was very disappointing. Although the location was very convenient to the Civic Center, and we were attending an event, the accommodations were overall poor. The hotel is extremely dated and a few improvements over the last decade cannot hide the fact that the hotel is very old and worn. There are odors through the hotel and the furniture and beds are old and uncomfortable. The desk staff was initially helpful but when our room went uncleaned the last day of our stay, no one seemed to offer much help or a solution. We won't be back.

    2
    « First stay - average- second stay - terrible. »

    Augusta Me. was our start and finish of a 1 week trip from there to P.E.I. Canada. Of the 7 days, we stayed in Best Western hotels 5 nights, so you know my criticism is honest and not a mad on for this chain. The first stay our room was Ok, not great but good enough we decided to stay again on our last night of our vacation. First stay, a tour bus was there, and they were having breakfast at the time we went to eat, so we made exception for the poor food and the coffee that was so weak, it should not be called coffee. On our second stay our room was $20-$25 more than the first stay. We checked in early and the room we were give was so bad, it should be assigned to the last weary traveler, with a disclaimer and at a 75% discount. The room was right next to the back door, used by most people on that wing, and the ice cooler was just across the hall. This meant everyone coming in or out could be heard with normal voice, let alone kids that don't have a normal voice. It was 10:30 P.M. before we could consider going to sleep. 5:10 A.M. the ice machine started filling coolers. Went for breakfast, eggs in a pool of water. Sausage in a pool of water, and once again the extremely weak coffee ( had to have hot chocolate). This is by far the worst Best Western I've ever stayed at.

    5
    « Maine Stop! »

    We found the room very clean with all major amenities in it such as coffee maker, fridge, micro-wave, hairdryer and wifi. They have kept up with the standard that we are use to having when using the Best Western Hotel services!

    5
    « Great Service »

    Comfortable room. We had a nice breakfast, good variety and well stocked. A thank you to Fay who took good care of us and made sure that we had everything that we needed. Check in was easy. We would stay again.

    4
    « Really nice place. »

    Rooms were spacious, and the front desk was accommodating and always had a smile on their face. The front desk manager I believe her name was Sonia was very helpful. Being in the hospitality industry in NYC I can tell you, that you won't regret staying here.

    5
    « First time »

    We usually stay at other hotels , but we know Best Western is trying to improve their hotels and image... We thought we would give this hotel a try after reading the reviews.. Well we were please we stayed here and will look at other best western in the future. Everything thing was as expected and then some.. Well done BW you have another convert... Thank you

    5
    « Above and Beyond »

    I alway have high expectations for any Best Western, and while driving we need to take and unexpected break. Of course, we called the closest BW the Augusta Civic Center Inn. Despite our late arrival, and walking in without a reservation the front desk was greatly accommodating. Even providing us with plastic ware to eat the take-out food that came with NO utensils. In the morning the hot breakfast was kept moving even though there was a bus of 100 people leaving at 8 AM the breakfast stayed consistently stocked, with friendly easy going and helpful staff. AMAZING experience!

  • 3
    « Nice location »

    The hotel is right next to the Civic Center abnd all the stores and restaurants. The room was clean and the people that works there are very friendly. The fridge was very loud throughtout the night. The pool area nice but alittle dated.The hotel seems pet friendly so there was quite a few dogs on our floor. Overall, we had a nice stay at the reduce rate we found on the web.

    5
    « Best Western, Augusta,ME »

    We have stayed at this hotel many times over the past 5 years. Service has always bee very good. Hotel is located at the right spot for one day's travel from our home in Pennsylvania and subsequent travel to other locations in northern Maine. Plenty of other services such as shopping, food and gas within half mile of hotel.

    3
    « Disappointed »

    WE were traveling to this area after a fire destroyed our seasonal home about 25 miles away, we were looking here hoping for as great a stay as our last one visiting our kids on LI, NY. We were sad to see such a small room and one that was considered to be handicapped as my sister who has spent the last 40 years in a wheelchair could not have moved through the room due to it's small size. I notice these things more than the average person but thought wow she would be angry it was called what it was.

    5
    « Best Place to Stay in Augusta Maine »

    This is just the friendliest - Most helpful -Homey place you could find to stay in Augusta Maine.. We stay there for Business Expos and to visit with family down there.. The people at the desk are so helpful, breakfast is a great selection and the woman that does them is the best..

    4
    « Convenient to downtown and sights of city »

    Stayed only one night. Close to restaurants and transportation (bus station and airport). Breakfast food could have been much better but was serviceable. Staff was excellent as were the chocolate chip cookies at check-in.

    4
    « California Gangster Pool Parties and Waffles »

    This place is dynamite. They have a pool that, barring the Maine weather, could be filled with champagne bottles and babes in bikinis. We're talking Puff Daddy video in Central Maine kind of stuff. The dual waffle irons at the breakfast were OFF THE CHAIN. Since we're in Maine, it would be nice to spring for real maple rather than the corn syrup stuff with brown coloring.

    4
    « Nice place »

    Stayed for business event, well maintained property though it is a little older it is aging well and they seem to keep it up. Staff was very helpful and welcoming. Breakfast was well done and the keep the area clean and well stocked I would definitely stay here again.

    5
    « Great Place to Stay »

    This my home away from home when I am in Augusta. The employees are great and so is the pub. They also have a decent fitness center and outside walking loops. The front desk staff are great and there is enough to do nearby to keep you occupied.

    4
    « Lovely hotel. Allows indoor marajuana smoking ??? »

    I have stayed here before & think it is a lovely hotel with nice staff. The location & attached restaurant are great. However, it seems they allow guests to smoke marijuana in their rooms. I was shocked. On the night we stayed, the second floor was a green haze which eventually made its way to the first floor. I don't mean a slight smell of smoke... I mean that the hall on that floor was a haze. I don't know how many smokers there were, but there were a lot ! I was thankful we did not have children with us ! I got an instant headache. I asked about it at the front desk & was told there was a marijuana conference going on next door & the guests were staying at this hotel. The clerk told me there was a sign at the road for the conference. I didn't see the sign but would not have expected the indoor smoking even if I had seen it. She said they were legal card carrying smokers. Considering that most hotels do not allow tobacco smoking indoors anymore, I asked if they were supposed to smoke it inside. She stammered for a minute & said she apologized for the inconvenience. I don't think I'll be staying here again because of that issue.

    5
    « Great stop in Augusta »

    If you have an activity at the Augusta Civic Center, this is the best place to stay. Walk to the Civic Center (close and well lighted). Comfortable and clean rooms, excellent (included), breakfast. Lots of shopping and restaurants nearby.

  • 5
    « Home Away From Home »

    Have stayed at this property several times over the past few years and enjoyed every stay. Rooms are clean, staff is awesome ,friendly and helpful and care. Hotel is right off 95 and next door to the Civic Center. Has attached restaurant and close to the Marketplace Mall across the street for shopping and more restaurants. Staff makes you feel like family and are very attentive.

    5
    « Friendly »

    We arrived and there were cookies on the desk and the staff were very friendly telling us to help ourselves. When we went down for breakfast the staff (Brenda) helped us find everything we needed and talked to us about how we enjoyed our stay. Then the manager came over and asked if we enjoyed our stay and did we need anything(Kathy) The hotel was clean, comfortable, easy to find and super super friendly. We will be back next year for our annual shopping trip. (next to great stores and olive garden.)

    5
    « Shopping trip »

    Stayed two nights at Best Western. It was close to highway and the shopping district. Hotel was clean. Staff were friendly and helpful. Continental breakfast was good. Plenty of parking was available.

    3
    « Maine couple on a weekend getaway »

    The room was clean staff attentive...and made the effort to switch us to the top floor. The restuant next door was a nice plus and the food there was great. I would suggest they replace the carpet in the room as it was stained in places.

    4
    « Great Stay »

    Very impressed with the room presentation. Only there for one night attending graduation ceremony next door but would definitely stay here again. Breakfast area very pleasant with good selection of foods. Very helpful & friendly staff from front desk to breakfast area.

    5
    « Like home »

    Un excellent choix pour courte durée, propre. bon déjeuner et à un prix raisonnable. It is a very choice , the hotel is clean , the breakfast choice is very good and the hotel rate is ok. The front desk people are very nice and they do their best to make you feel at home and make things easy.

    2
    « Best Western Plus expectations not met »

    My wife and I stay at Best Western Plus hotels very often and have stayed at the Augusta previously. During our most recent stay, we found a toe nail next to the bed and the choice of of breakfast items was much less than what Best Western Plus offers at other locations. I also had to to report inaccurate billing as my $25.00 credit voucher hadn't been applied. This is are first bad experience with Best Western Plus and hopefully the Augusta location will follow up. In fairness, the room and bed were very comfortable and staff was nice.

    5
    « Great hotel »

    Easy access off the 95!! Very clean property with a very nice room. Room had fridge which was impt. for travellers!! Front desk staff was great on check in!! Breakfast room was great with a nice assortment of breakfast items. Did not shop or visit any other facilities in the area.

    5
    « Everything you need in a hotel »

    Great staff, nice room, good wifi, free parking, free breakfast, well located - and it was a great price. Two bed room was only doubles (not Queens) but it was fine for a one night stay. Close to the 95 so convenient for road tripping.

    3
    « close to the action! the staff is the main attraction! »

    Coming back from Bangor, I booked a room here! Busy area with attractions, dinning, shopping just outside the city! Staff are the stars of the show! Hotel clean, but a classic, older BW! Room waS nice enough, bathroom big enough, location good enough! Rooms had micro n fridge! Cable was adequate! WiFi was good, too! Due to proximity to civic ctr., tractor trailer drivers stay n park nearby. So noise, could bother light, early eve or morning sleepers! Beds fine, for me, so I slept well! Staff opened doors, checked back room for odd items, baked cookies, offered great info. too! Bar / Restaurant connected, too. Combo hot /continental Bfast, offered too! Checkout was great! Staff, were the stars of the story! But, That place could b a zoo on an event nite @ the civic center!

  • 5
    « Best place to stay in Augusta »

    This place is just awesome..the staff is friendly and personable..the breakfast buffet is just great.. when looking for a place for the Civic Center Events..this is it. The Motel is located right across from the mall & Sams Club too.. Nice Quiet place to stay

    5
    « always a great stay »

    great friendly staff throughout the hotel. rooms are spotless, even the coffee makers! the staff is very accommodating. I arrived earlier than expected and checked in at 2pm. I requested a room on the 1st floor near the lobby, exactly what I got. I needed good internet for work, no problems there either!

    1
    « If you don't mind non-smoking rooms next to smoking rooms! DISGUSTING!!! »

    Very disappointed. Staff was friendly and helpful, BUT the front desk staff should of told us that our room was on the same level as SMOKING Rooms. We woke up and could smell the smoke coming into our room from the hallway. Totally disgusting. People smoking all outside and INSIDE the hotel! It was like the old days of flying in a plane when people could smoke. Hello......Your inside a tube and the smoke has no where to go. Well if you don't mind the hotel hallways and your NON-Smoking room smelling of smoke, then this is the hotel for you. Again - the staff was nice at the hotel and the Rooster's bar. The breakfast was good with the waffle makers and the Maine blueberries. But very disappointed that a hotel allows smoking rooms. Sorry - but never staying here again. FYI - Kept getting bumped off of Wifi and having to enter password.

    4
    « Stay here and relax »

    This is a very good hotel when you have business and don't want to have to fuss with details. Comfy beds and clean clean clean! I always stay here when in Augusta (ME). I can count on reasonable prices and comfort. I do NOT however recommend the breakfast. It is a bit grim.

    3
    « Comfortable, but not exceptional »

    I would like to start by saying the staff was very friendly and willing to help. Especially the blond haired lady taking care of the breakfast room, she was an exceptionally pleasant and helpful lady. Having said that there were issues. The hot water was down for a whole morning, half of the gym equipment was out of order. The internet was spotty at best and the cable was also spotty. The hotel was clean however and centrally located and decently priced.

    5
    « Excellent Hotel Service »

    My name is Tom Ruggirello. I'm a Line Haul driver for A. Duie Pyle out of Carteret, NJ. The Best Western in Augusta, ME is one of the nicest hotels I stay at. I frequent it on the average of twice a week. One of the main reasons I look forward to arriving at this hotel over all the others is the smile, personality and professionalism of the front desk manager, Sondra Campbell. Being on the road as often as I am, it's nice to be made to feel like you're at home. She has a genuine interest in her customers, but more so to the truck drivers who she sees on a more regular bases. Promoting her to this position was one of the best moves this hotel could have made. Tom Ruggirello, Carteret, NJ

    4
    « Best Western Augusta Maine »

    The staff at the Best Western in Augusta Maine are always accommodating. The rooms are always clean and serviced very well. I stayed for two weeks and was pleased every aspect of my stay. The hotel is attached to the Roosters restaurant which is very good for lunch and dinner.

    5
    « Special thanks for your service ! »

    I would like to thank each and everyone of the staff for a top hotel.. we just finished a vacation down to the southern states this was our last over night stay on our way home.. The staff were so nice the place was spotless and the best breakfest I ever seen ! Thanks again !!

    4
    « Spacious basic room »

    Stayed one night for a trade show. The room was very spacious, clean and comfortable. The mattresses are not plush and are def lower end compared to most hotels I have stayed at but still gave a fairly comfortable nights sleep. Although some noise seeped through, overall it was quiet. The attached restaurant has good food and drinks and the hotel serves a continental breakfast in the love each h morning. This is a good choice if you are staying in Augusta and want to be right at the Civic Center.

    5
    « Best hotel experience! »

    This was my first time in Maine and my hotel stay was one of the most enjoyable things of my weekend. The staff were friendly and attentive. The lobby, stairs, elevators and room were very clean. I was especially impressed with breakfast time. The selection was great and delicious. Waffles, sausage, individually wrapped pastries, bagels, eggs, yogurt, bars etc. Brenda was the staff attending the breakfast area and she was on point. She kept the area clean, stocked and was incredibly sweet. I'm from Connecticut, and she made me feel welcomed and made my morning. I'm very pleased with my stay and will be back when I'm in the area. Roosters next door is also an amazing time with good food and fun/friendly staff. The Augusta Civic Center is also literally across the parking lot. Fun. Fun. Fun!

  • 4
    « Friendly staff, clean room. »

    This is my second stay at this property. I was pleased overall with my stay. there was a concert at the building next door, so the breakfast items were not much to choose from, but the staff did a great job improvising with waffles and french toast. Room was clean as usual, and easy check in and out.

    4
    « I'd love to rate this place a 5 »

    I'd love to be able to give this hotel an excellent rating because the staff is amazing! They go out of their way to be warm, friendly and super accommodating. Walking by the front desk is a pleasure and the daily cookies make it even nicer. The WIFI worked perfectly in my room and connected automatically each day. However, it's not a quiet hotel and you will probably hear voices, televisions, and crying kids from the neighboring rooms and hallway. My room was clean and the bedding spotless. I personally loathe the pillows used in Best Western hotels as they are too firm and thick so I used my down jacket as a pillow. The wonderful staff may very well have had an alternative pillow to offer, but I didn't ask. (In fact, they are SO accommodating, I think they would have gone to Walmart and bought me one, had I voiced my complaint.) The shower area had quite a bit of mold around the ceiling. Sadly, because of the noise and interrupted sleep, I'll probably stay somewhere else next time I'm in town.

    5
    « Nice room, good service »

    The hotel is in very good shape and is very clean. BW doesn't charge much for adding pets to your stay, which is very important to us. The included buffy style breakfast was good, overall is very good bargain.

    2
    « good western »

    Rooms were nice. But stains on sheets and bedspread. Had to clean out shower before using it. Friendly people at desk. Very nice breakfast. The pool wasnt open because it was winter and outside pool. Location was convenient

    5
    « Business »

    Has become like a second family including Management, housekeepers, Receptionists and especially Brenda the breakfast attendant. Clean rooms, comfortable beds, 24 hour coffee and a friendly staff with a great sense of humor. Easy access from I-95 and close to restaurants and shopping.

    5
    « Excellent Room/Service »

    I have nothing but good things to say about our stay. Our room attendants name was Donna, and she did an excellent job. Everything was clean and well put together. The only thing that bothered me was I was not able to pull the heavy curtains all the way together, they only went about half-way. Other than that, everything else was spot on. Thank you very much.

    5
    « A nice place to stay »

    This was an unplanned overnight stay. Having stayed here once before, when I decided to spend the night in Augusta, the choice of where to stay was easy. Once again, the staff was very friendly and pleasant.

    5
    « Go to Hotel in Augusta »

    This a great place to stay in Augusta. The food is great and there is plenty to do nearby. I always stay here when I am in the area! The pizza at Rooster's is the best. The fitness center is decent.and the breakfast is great.

    3
    « Ok place! »

    We stopped here unexpectedly during a snow storm. The staff was very friendly and helpful. We had our dog with us and they gave us a room at the end of the hall right near the exit, so it was easy to take him in and out. The room was a little dated,but everything worked and we had a nice stay. We did not try the restaurant because when we called to ask about room service the lady said yes they did do it, but did not see confident about it. We went to Panera's instead.

    5
    « Great Stay »

    Hotel is clean, Staff is efficient, courteous and friendly. beds are good but bring your own pillow, they have huge pillows and we like ours soft! Hotel has easy access to Civic Center, Area restaurants and shopping. Roosters Restaurant attached to this facility is phenomenal! Best wings in Maine and all food items are great!

  • 5
    « Super helpful staff!!! »

    When my vehicle didn't start on a cold morning, the desk clerk and maintenance staff were able to help me get my vehicle started so I could get to my meeting. The restaurant has great food and the rooms were clean and very comfortable bed.

    5
    « Comfortable Stay »

    We attended the Maine Agricultural Trade Show, right next door at the Civic Center. The staff was friendly and helpful. The rooms were clean and the bed comfortable. A nice free breakfast in the morning and the woman who takes care of that area is a ray of sunshine in the morning.

    4
    « Business Trip »

    The staff at the hotel were top excellent. They were friendly and welcoming. The breakfast items need to be upgraded. Hotel location next to the freeway made travel very easy. There were a number of places to eat close by but the restaurant attached to the hotel had some great wings.

    5
    « A Delightful Place to Stay »

    I recently had the pleasure of staying at the Best Western Plus in Augusta, Maine. I was in Augusta on December 30 for a basketball tournament at the Augusta Civic Center. It had snowed earlier in the day and the weather prediction called for some possible freezing rain that night, and it was raining lightly when I came outside. I don't mind driving in snow, but I draw the line at freezing rain, so I opted to spend the night. The Best Western couldn't have been more convenient, being right next door to the Civic Center. When I came to the front desk, the ladies behind the desk made me feel as if I had made their day by deciding to stay at their hotel. I was checked in by a lady named Katie, and the check-in seemed quicker and easier than my check-in at any other hotel or motel. When I looked at the room, I didn't see any closable curtains. I figured there had to be something more than sheers in a first-floor room, so I inquired at the front desk. Katie explained where the curtains were without making me feel foolish (I need no help in that regard). I don't know exactly what kind of bed was in the room, but it was very comfortable. When I had breakfast the next morning, a lady named Brenda was tending the breakfast area. She was very helpful and very pleasant to boot. As I was headed back to my room, a lady named Faye was cleaning the rooms on that hallway,and she asked if my room was ready for cleaning. I said that it was and we had a brief but very pleasant conversation. Everyone I encountered seemed to go out of their way to make sure that I had an enjoyable stay. Truth to tell, I hated to check out, but I couldn't justify extending my stay. If the need arises, I won't hesitate to stay here again,

    5
    « Business stay for 3 months »

    This is a wonderful location near restaurants and shopping. The rooms are equipped with a micro and fridge. The bed is clean neat and very comfortable. The staff is pleasant and willing to help out always.

    4
    « Every year »

    Attend a Transportation show at the Augusta Civic Center, which is right next door. This is a host hotel and they do a good job and have a fair price. I stay here every year and have never been disappointed. Restaurant is good and always has a large selection of tap beers. Only negative is they close exactly at 11pm.

    5
    « Excellent Staff »

    From the Front Desk to the Cleaning staff, this hotel has the most caring and friendly people. They can't do enough for you. And if you are lucky enough to check in with Katie at the Front Desk, your stay will be wonderful.

    4
    « Clean and friendly! »

    Brenda, Mary, and the staff that worked on the weekend we stayed here were wonderful. The room was comfortable, with a small fridge, microwave and coffee maker. The cleanliness of the entire facility was unmatched by any hotel I have stayed in. Everything was sparkling, and fresh smelling. Brenda not only served a good continental breakfast, but later on that day we met her cleaning the rooms on our floor. She is amazing.... This may not be the newest hotel in the area, but I would hold it up against any for friendly, clean, and comfortable. I would recommend it, and will stay here again.

    5
    « Pet friendly for only $10 »

    Driving up to the property the exterior is disappointing. After entering the lobby its a different story. There is a business center. The breakfast room is great as is the food choice. my only complaint is the lack of a tray to carry items to the room.

    5
    « Very clean and comfortable hotel. »

    Nicely updated, clean, large breakfast room, nice comfortable lobby and rooms. Staff is friendly and keep this hotel very clean. The breakfast room is large and with large selection of items.We stay here each visit to Augusta, It's close to shopping and large selection of restaurants. You can walk to Civic Center without having to drive.

  • 5
    « An unexpected gem! »

    I was SUPER impressed when I walked through the front doors! Very clean, wide open, updated, and bright! I was greeted right away by the front desk clerk. I was early, but she allowed me to check-in anyway. I asked about breakfast, and was informed of the hot breakfast available. They have waffles!! My room was VERY nice, clean, and "roomy". There was a refrigerator. The bathroom was very large, and the shower/tub provided a nice shower. A HUGE plus for me, as a truck driver (without the ability to drive around town looking for a restaurant) was the attached bar and grill. Had 3 GREAT meals there, and was able to watch Sunday football. I HIGHLY recommend this hotel. I'll be back again someday!

    4
    « long day on the road »

    After a long day on the road, staff quick and considerate, and the pizza at the on-site restaurant very good. Followed by a quiet night in a comfortable bed and a quick check-out. Everything we asked for at a fair price.

    4
    « Good Value »

    I do not have any complaints, reasonable price, clean and the staff is friendly and professional. It was convenient to 95 and to our business meeting. Shopping is close. Their restaurant is a sports bar - good menu and beer selection. Service was very good.

    4
    « Usually stay here!! »

    Always check Best Westerns when I plan to stay in a hotel. I'm never disappointed with the rooms. Once I was very disappointed with the breakfast and was reimbursed for it to my delight and usually I can get a fairly good price.

    5
    « All around excellent experience! »

    We spent two nights at this property, one for business and the second night for pleasure. The customer service was outstanding, when we called the front desk, we had a quick, positive response to our inquiries. We were traveling with our dogs and the rooms were very clean and comfortable. The hotel received the dogs with open arms which was important for us when booking a place to stay. Breakfast was very tasty both mornings, we had eggs, sausage, bacon, waffles, and several other options to choose from, we definitely left feeling satisfied after eating. We recommend this hotel to others and we would stay at this hotel again.

    5
    « Always The Best! »

    I am a regular business guest because this hotel experience is always excellent. The staff are always warm and helpful. It feels like a second home. The housekeeping is outstanding. I am always sure to leave a nice tip and some goodies from my client samples.

    5
    « Great Place To Stay »

    I stayed here while working in Maine and loved every day here. Great staff great breakfast clean comfortable room. It was nice that they placed us near an exit because we had dogs with us. Hotel had many guests but rooms were nice and quiet. Sams Pizza place is right down the road and offers great food at good prices Loved staying here and cant wait to come back.

    4
    « Business »

    Good location next to Civic Center so one can just walk across parking lot to venue. Very polite staff. Breakfast was beneficial and clean. Breakfast attendant very helpful, pleasant and strong desire to do a good job. Good choice for the value.

    4
    « hotel stay »

    clean rooms.accomadating staffbreakfast was adequate but not a lot of choices.beds were comfortable.location ic convenient to where we bwanted to be.we travel to augusts frequently as we have family here.weve tried most of the hotels in the area but we prefer this one.

    5
    « Quietly Centered »

    The room was spacious for my needs for work and relaxation. I found it conveniently located and not a main thoroughfare yet close to eateries I like and shopping. The staff were cheery and helpful and the breakfast widely spread for health and other choices.

  • 5
    « The staff was so friendly and helpful. »

    The breakfast was really good and the rooms were nice as well. There were lots of choices from hot breakfast to cold. Close to I90 freeway and restaurant within walking distance. Lots of shopping across the street.

    3
    « BW Close to Augusta ME Civic Center, Shopping and Restaurants + Pet Friendly »

    My little dog Harley and I enjoyed our recent stay at the Best Western. Basically across the parking lot from the Augusta ME Civic Center, I found it very convenient to work a conference and have close access to care for my dog. Hotel is Pet Friendly, and minimal fee for Pet. First floor accommodations near the back door was convenient. I think it was $10 in addition to nightly fee for my little dog. Clean, older, but decent accommodations. Had fridge and microwave in room which is a bonus. Nice breakfast area with coffees, juices, expanded continental style offerings. I love the hard boiled eggs! Breakfast starts at 6 am which is good timing for most. Enjoyed it, and would go back there again if I need to with the dog.

    5
    « Fantastic staff and clean hotel »

    The staff at the hotel are the friendliest. It is Halloween and they are dressed up in respectable costumes. The hotel is very clean, as well and there was a variety of breakfast foods ... Including two waffle makers. Great stay!

    4
    « Great place to stay »

    This is a great place to stay in Augusta. Reasonable rates, pretty clean rooms and friendly staff. Great complimentary breakfast. The attached restaurant is very good. Their pizza is outstanding. I would strongly recommend this hotel

    5
    « Nice people and a clean hotel! »

    We arrived here much later than we anticipated (11pm) but were greeted with a very kind smile and hello from Sondra, behind the desk. Check-in was a breeze, room was clean, comfortable and quiet. Breakfast, which was included, was basic but hot, available, fresh and tasty. The ladies out in the dining area answered questions and cleaned up spills with a most appreciated cheery attitude! We could not have asked for a better 'chain hotel' experience...we can recommend this one without hesitation! (Located very conveniently close to the interstate, too.)

    4
    « Great value »

    The rooms were clean, the staff was friendly and there was a complimentary breakfast. The selection and quality of breakfast left a bit to be desired, but overall for the price we paid I was extremely satisfied with our stay.

    5
    « Great »

    Great place to stay. Will stay here again when we are in Maine. We try to stay here every year when we come to Maine for our son's Marathon in Bar Harbor, Maine. Very friendly employees. Great room and good place to eat.

    4
    « Extremely good value, close to I95 ,restaurants and a range of shops. »

    My wife and I stayed here to break or journey from Cape Cod to home. We had booked in advance so having been warmly welcomed check in was a breeze. Our king sized room was very clean and spacious and our special requests had been catered to . I we had wanted to eat pizza there was integral restaurant as it was we fancied a steak so we went to the Nearby Longhorn's. Breakfast in the morning was very plentiful with good choice of both hot an cold items; there lots of fresh fruit alternatives to. For an overnight stay on a journey this place could not be bettered for value or convenience .

    4
    « nice hotel »

    hotel was nice. Close to shopping and a variety of restaurants. Walking distance to the Civic Center. Good breakfast with quite a variety! The rooms have a refridgerator. Beds are a little hard. Front desk attendents were very helpful.

    5
    « A excellent Stay »

    The staff at this hotel are very friendly and efficient. a concern we had with our first room with a cigarette odour was dealt with immediately, We could not fault the service at this hotel. Just a pity it didn't have a hot tub and Indoor pool.

  • 4
    « Great stay, helpful staff! »

    Had a great stay. Wish, would could have stayed longer. Thank you Katie, for the directions to the shopping centers. This was the highlight of my trip. I would recommend anyone to stay here. Thanks for every thing.

    5
    « Great Stay »

    Staff was very friendly and helpful. Rooms were clean and orderly. The bed was a little hard for my liking but great if you like a firm mattress. Overall stay was very pleasant and would definitely recommend to others. Location is also great as it is just of the interstate. It is within walking distance of the Civic center which was nice. Also lots of restaurant choices and shopping in the immediate area.

    4
    « Leisure »

    We would stay again at this hotel. The hotels location to shopping and dining choices was extremely close. Easy to get onto the highways. Staff was very helpful and breakfast was a nice addition before leaving for the days activities.

    1
    « Less than optimal experience »

    Front desk staff checked me in at 10:15 p.m. and at 12:15 a.m. knocked on our door and told us that they had given us wrong reservation and noticed that my reservation was made for wrong date, woke my infant and 3 year old up and asked us to move down hall with all of our luggage. Management refused to comp room and accept responsbility for mix up.

    5
    « Augusta, Maine Best Western EXCEPTIONAL! »

    After a very long day of driving, we found ourselves between Freeport and Augusta without a place to stay. We spotted a Best Western coupon in one of those hotel coupon booklets and thought we'd give Best Western a try. Drove back to Augusta, thinking they would not take dogs or the coupon. We usually stay at Red Roofs because of our dogs. Not only did they honor the coupon, which made the room a tremendous deal, but they allowed us the dogs with a nominal fee. And the room accommodations were palatial! Clean, huge room with all the amenities. The night desk clerk was warm and friendly. The complimentary breakfast buffet was wonderful and the attendant on duty kept things clean, tidy and was also very friendly. We will definitely try Best Western more often! PS If more dog owners were responsible "parents" cleaning up after their critters and making sure they don't damage the room, perhaps more motels and hotels would be pet friendly. Pet friendly meaning free or a few bucks per pet, not the $75 extra that Holiday Inn or others demand.

    4
    « great value »

    Great value for the money. Quality equaled a comparable hotel in the area for $70.00 per night cheaper. Continental breakfast was on par with others in the area and higher price range, breakfast room was spacious and comfortable. The on-site restaurant casual food and service were both excellent.

    5
    « Best Western is the Best »

    I've been a Best Western costumer for over a decade and find them to be consistently comfortable and affordable. I would definitely recommend the Best Western PLUS Augusta Civic Center Inn to anyone visiting this city in Maine.

    4
    « Overnight Stay in Augusta »

    This Hotel staff was very pleasant and the room was very clean. I would reserve a room at this hotel again. Easy access to the highway and downtown. There are numerous Pubs and restaurants in the area.

 

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·Desde el norte: tome la salida 112 desde la I-95. Gire a la izquierda y en el segundo semáforo gire a la derecha. Verá el Best Western Plus® Augusta Civic Center Inn a mano derecha. ·Desde el sur: tome la salida 112A desde la I-95. Gire a la derecha en el primer semáforo hacia Community Drive, el Best Western Plus® Augusta Civic Center Inn estará situado a mano derecha.

 

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