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Best Western Plus Hotel Augusta Civic Center Inn, Augusta

4.0/5  - basé sur 745 notations.
110 Community Drive, 04330-8009, Augusta, United States - Ver el mapa

Si busca un hotel en Augusta, Maine, escoja este establecimiento recién renovado y equipado con una gran variedad de servicios, así como un cómodo acceso al centro municipal de Augusta y el Capitolio del Estado de Maine. Si busca un hotel en Augusta, Maine, que se encuentre situado en el centro de realmente todo, el Best Western Plus Augusta Civic Center Inn es la opción idónea para su estancia. La Universidad de Maine en Augusta se encuentra a solamente unas manzanas de distancia, al tiempo que el centro municipal de Augusta y el Capitolio del Estado de Maine están situados a solo 8 kilómetros de nuestro hotel. Ubicado junto a la carretera interestatal 95, nuestros huéspedes podrán disfrutar asimismo de un cómodo acceso a las principales atracciones y eventos de la zona, entre los que se incluyen el campo de golf de Belgrade Lakes, el Museo Estatal de Maine, el recinto ferial de Windsor, el Festival de la Langosta de Rockland, Camp Laurel, Camp Modin, el estadio de hielo de Kennebec, el Instituto Muskie y el colegio universitario Colby. Si busca un lugar de parada en el que descansar durante su trayecto a Sugarloaf Mountain y Bar Harbor, nuestro hotel está situado a mitad de camino. Aquellos huéspedes en viaje de negocios que necesiten alojarse en Augusta, Maine, encontrarán que nuestro hotel se encuentra ubicado junto a las principales sedes corporativas de la zona, entre las que se incluyen el centro médico Maine General, el Hospital de Veteranos de Togus, la Universidad de Maine, el Capitolio del Estado de Maine, Unisys y JS McCarthy. Las amplias e impolutas habitaciones de este hotel que admite mascotas de Augusta, Maine, cuentan con desayuno continental gratuito con gofres calientes y mucho más, televisión por cable o vía satélite con películas en la habitación, acceso gratuito a Internet inalámbrico, microondas, nevera, servicio de habitaciones, escritorio y mucho más. Disfrute del apacible entorno de nuestra piscina al aire libre y nuestro solario. Además, nuestro hotel cuenta con gimnasio, un centro de negocios abierto 24 horas, limpieza en seco, recepción las 24 horas, estacionamiento gratuito y mucho más. Si desea disfrutar de un asequible viaje a Augusta, realice su reserva en el Best Western Plus Augusta Civic Center Inn hoy mismo.

Best Western Plus

Hotel Augusta Civic Center Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Desayuno continental
    Desayuno continental
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
Basado en la opinión de 747 huéspedes
NOTA EMITIDA
Excelente
376
Muy bueno
236
Normal
90
Malo
23
Pésimo
22
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
48
De negocios De negocios
230
En familia En familia
206
En pareja En pareja
207
En solitario En solitario
37
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Great value and location, but ..."

4
20/09/2018

I stay here frequently for business and it is a great value and location for me. Staff is always nice and helpful. But the breakfast coffee has been downgraded to a condensed, hot-water mixed machine. Why? The former coffee was good (not great), but this coffee is barely one step above instant coffee. Other breakfast items are absolutely fine.

"Just Fine For One Night"

4
18/09/2018

For a one night stay on the way home from, or on the way too, something this BW was perfect. It's right off I-95 so it's easy off & on. The room, though small, was clean & pretty fresh. There's a number of chain eateries very close by & a modern open air mall within shouting distance. The free breakfast was average for this type of motel but that's fine too. Waffles, eggs, sausage, pastries, etc, etc. All good. I've had good luck with BWs the last few years. They are not 5 star boutique hotels but for $100-$150/nite they are usually more than adequate.

"Family vacation. This BW is close to major highways and businesses plus many restaurants."

4
30/08/2018

The staff is great and very friendly, Like to give a special acknowledgement to Kathy that made us feel like we were visiting her home. The room was clean, comfortable. The breakfast had a good selection and once again the staff was over the top friendly and I felt like a family member that had been invited to breakfast in their home.

"Where's security?"

1
23/08/2018

We heard the back door is left unlocked 24/7 with no visible camera or key card access panel. We came and went as we pleased all evening with the door open and no one questioning us. With safety being such a hot topic nowadays, definitely not a good idea. Does corporate know?

Sondra D, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am pleased to let you know that we will have a security system set up in our near future. We don't have the exact date yet but it is in the works! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 207-622-4751. Sincerely, Sondra Dufresne 20023 Property Front Office Manager Best Western Plus Augusta Civic Center Inn

"Love best Western PLUS"

5
20/08/2018

You can't go wrong with Best Western hotels (or most of them :).) Room was great, bed comfortable, decor nice, very clean. Continental breakfast was more like a small buffet. Eggs, sausages, ham (or they call Canadian Bacon :P) waffles, fresh fruits, and lots more. Definitely will go back to this location!!

"Wedding Get Away"

5
20/08/2018

The Best Western Plus Augusta Civic Center Inn is a great hotel to stay in. The staff was very helpful, kind, generous, and friendly. The hotel was a short distance from the bus station and highway.It was also close to restaurants and lotsof shopping. I actually booked two rooms and this was awesome because as a surprise they had the adjoining door. A very happy surprise. I will always highly recommend this hotel to family and friends.

"Convenient Location-Approx 2.25 hrs from Bar Harbor"

4
08/08/2018

My husband and I spent one night at this property after spending the day in Acadia/Bar Harbor. It is conveniently located across from a shopping center. The property itself is directly beside the Civic Center. The king bedroom was a little tighter than what we're used to but it was clean and comfortable. The wifi worked well and breakfast was typical of a BW but better than some. The staff was very friendly and helpful. The only negatives would be that the guest room hallway is very long (we were at the very end) and therefore the ice/vending machines were inconvenient. Additionally, the exit door to the outside did not completely close so you didn't have to use the room key to enter even though there is a key swipe for access. There was a large dumpster in the parking lot right by this exit and on the side of the civic center so there was a bit of concern for safety.

"Excellent Choice in Augusta - Super Friendly Staff"

5
08/08/2018

Excellent stay at the BW Augusta. Hotel is well maintained and in a convenient location right off the Maine Tpke. Room was comfortable and clean. Continental breakfast as expected. Best thing was the staff. From check in, to the housekeepers, to the lady working the breakfast room they were all extremely friendly and nice. Have stayed in several other hotels in this area - from now on we will be staying at the Best Western.

"A warm welcoming hotel."

5
07/08/2018

For us it was a perfect location for what we needed. Clean and tidy, Great breakfast and amazingly huge and comfy beds. A great location to go and explore the city of Augusta itself which is small but beautiful.

"New favorite hotel !!"

5
07/08/2018

Stayed at Best Western Plus in Augusta Maine for my granddaughter's softball tournament. All rooms are pet friendly which saved us boarding fees. Rooms were roomy and clean and have small microwaves and refrigerators. Breakfast was awesome with scrambled eggs (powdered), bacon, hash, baked beans, various pastries, make-your-own waffles with blueberries, strawberries, raspberries and whipped cream. So yummy!! Checkout was a breeze and staff is very friendly and helpful. Will be making our next hotel reservation at a Best Western Plus!!!

"Friendly staff and convenient location"

4
26/07/2018

I have stayed at this hotel on several occasions. The staff are very friendly and helpful, with quick check ins and and excellent service. The rooms are clean and quite comfortable, and the breakfast selection was good. The air conditioning unit in one of the rooms I stayed in was noisy and the room had a bit of a musty smell, but given the older age of the building, this is likely normal. Overall, this hotel offers excellent value for the cost and I will definitely stay there again on my next trip through Augusta.

"Economical. Friendly staff and locality."

4
22/07/2018

I was doing a college visit to Colby College in Waterville Maine. My daughter had her own lodging on the campus, and I chose this location because it was the closest and most economical for my budget. It was a very nice stay, very comfortable. The staff was very helpful and very courteous. Nice shop and restaurants across the street in the shopping center. Just a nice overall visit for a trip like this.

"Great hotel!"

5
20/07/2018

If you are looking to stay in Augusta, look no further! The Best Western Plus is very comfortable, clean and the staff is super nice and helpful! It's in a great location, convenient to the highway, restaurants, shopping and is quiet.

"Great for a Shopping Trip!"

4
20/07/2018

This hotel is conveniently located across from many shops and restaurants. The staff are warm and welcoming and will go out of their way to make your stay terrific. The rooms are modern and the beds comfortable. I will be returning!

"BW Augusta, ME"

4
19/07/2018

I have stayed here several times, always for business. The property is a little dated, but clean with good service. I've never had an issue here. It's convenient to restaurants and shopping which make it very convenient.

"tradeshow"

5
19/07/2018

Spent a week there for business The staff is so friendly and helpful T he ladies who does the breakfast always has a smile on there faces.room was great.plenty of places to shop and eat nearby.Tripadvisor needs to stop demanding 200 characters on these reviews

"Less than desirable..."

2
19/07/2018

My wife and made a reservation here while traveling through the area. When we arrived around 10:00 P.M. we got to our room to find it in total disarray. Bed unmade, linens all over the floor and bed, and a sink full of towels. It appeared the room had never been cleaned from the previous guests. The staff at the front desk was very apologetic and allowed us to cancel our reservation and leave. While we were waiting to explain our issues, a lady in front of us was asking for a new room because their air conditioner wasn't working in the room they had just checked into. I'm sure this isn't representative of how they generally run this hotel, but just a heads up on what we found when we arrived. We stayed at an Airbnb in the area after leaving the hotel.

"Relaxing stay"

5
19/07/2018

Facility was nice. Staff helpful and friendly. We had no problems. Nearby restaurants and shopping mall is within walking distance. Breakfast bar was fresh and had plenty of items to choose from. We would book a stay again if we get back in the area.

"Excellent Stay"

5
11/07/2018

Staff was excellent. greeted each time you met one any where on site and with a smile. Very accomodating. Room was neat, clean, cozy and comfy. not overly priced. Near most everything. would stay again.

"Maine Site Setup 2018"

4
07/07/2018

The Best Western plus will be our teams home for the next month as we establish support locations through out the state. This is a great location in Maine's capital city. Very friendly staff. Breakfast is included.

"Driving "

4
06/07/2018

Book on line to get a good rate. Excellent stay. Clean room and friendly staff. Great hot breakfast. Will come back again. A little of maintenance can help but our stop ended up to be very pleasant one.

"Decent stay"

4
06/07/2018

Clean updated rooms, friendly customer service, convenient location to interstate, shopping, restaurants, etc. Breakfast buffet was a tad better than most. Draw backs...property does show its age in some aspects but not a factor, the pool was closed but we were offered that amenity at a "sister property" and the walls seemed a little thin.

"9 guys on a week long mission trip"

5
04/07/2018

The location was close to a number of amenities making it very convenient with quick access to I95. The room was clean and well-kept, the staff was extremely helpful and friendly, The breakfast bar was well stocked with a friendly and very busy hostess. Overall we really enjoyed our stay.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear jgarlin591, Thank you for your kind review:) We do our best to ensure all of our guests have an excellent visit to our property! We look forward to hosting you again in the near future!

"We're on the fence"

4
27/06/2018

Okay, first the positive, and by positive I mean extremely positive. The staff at this location may be my favorite hotel staff in the history of my 40+ years on this earth. Everyone and I mean everyone, went above and beyond to be friendly. We were super impressed with this. Okay, now the less positive. We actually stayed two nights (but with a gap in between the nights). On night one our room smelled of cigarette smoke, I presume from days when the hotel was smoking. I am a bit sensitive to it and it definitely affected my quality of sleep. Night two was much better, so it may be somewhat room independent? Other notes: The free buffet-style breakfast is a step above continental setups. Nothing fancy, mind you, but pretty good for free. If you really are inspired to have more cooked-to-order style breakfast, there's an IHOP immediately adjoining the hotel. The pool was closed, empty. It didn't look like anyone was working on it actively during our stay, and we were definitely disappointed it wasn't available. So if this is important to you then you might want to call and ask first. All in all, we're not positive we will be back (mostly due to smoke), but the positives still will make us still actively consider it!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Scot J, Thank you for taking the time to write such a thorough review. We truly appreciate your feedback. We're so please that you found our staff to be your favorite on the earth:) We do sincerely apologize that our pool was closed during your stay. Our maintenance team is hoping to have it up and running shortly. We do hope you will consider staying wit us again the next time you're in the Augusta area!

"A smile at the end of a day"

4
27/06/2018

When booking my reservation, I spoke with Donna and jokingly mentioned requiring red M&M's in my room. It made me smile when I checked into my room after a long day of driving and found that she had actually followed thru with my silly request. Thanks for the extra effort Donna, it was appreciated Steve from Canada

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear phoneguy2018, Thank you for taking the time to write this review! Donna is an excellent asset to our team we are so lucky to have her! Thank you for staying with us and we hope to have you back again!

"Not a fan"

3
18/06/2018

The hotel is tired and could use an update. The location off the highway is convenient, but the breakfast was disappointing. We stayed with family for a graduation so we didn't choose the hotel. In the future, we'll look elsewhere.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear happymomx3, Thank you for reviewing our property. We appreciate guest's feedback as it helps to show us our areas of improvement. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that the next time that you are in Augusta you will give us the opportunity to serve you again as we may be able to provide accommodations that better meet your needs.

"Quiet Inn"

5
17/06/2018

Sister & I stayed overnight and had the handicap room. It was very spacious and had a wheelchair shower! The room was clean and the beds comfortable. The room had coffee , fridge and microwave. We had breakfast in morning. Staff were friendly and helpful. I will stay here again.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Mary F, Thank you for taking the time to write this kind review! We're so glad you and your sister enjoyed your stay at our property:) We look forward to hosting you again in the near future!

"Gross"

1
16/06/2018

Whole building smells like smoke! Found someone elses dirty underwear in bathroom with their used towels. So gross ! Its 90 and the pool is empty and flithy! Feel like I'm being punked. Dont wver come here filthy

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear hheigi, Thank you for taking the time to review our property. On behalf of our entire team, I would like to sincerely apologize for not meeting your standards. Also, I apologize for our pool being closed during your time here. Our maintenance team is currently in the process of renovating our pool. I most definitely will be passing along your comments to the attention of our General Manager. We hope that the next time you are in the Augusta area you will give us another chance to not only meet, but exceed your expectations.

"Pass on this hotel"

1
13/06/2018

The staff here are very pleasant, however the property is terrible. The place needs a complete renovation. The rugs are bad, the décor is old. Our room was smelly but we got in too late to change hotels. We opened the window as wide as we could. The lot across the road is parking for semis. We heard refrigerator motors running all night but needed the fresh air. The breakfast was mediocre.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I apologize that you found our rugs and decor to be dated. I will relay your comments to our Executive head housekeeper, the experience that you described is not up to the standards of excellence that we typically strive for. We hope that you will come back and give us another chance to exceed your expectations!

"Comfortable room close to I - 95."

4
03/06/2018

We were in Maine for my step daughter's Colby College commencement, but the closest we could get to Waterville was Augusta. The room was clean and comfortable and the breakfast was really tasty and abundant. The staff was friendly and helpful. Although the motel was essentially adjacent to the interstate it was quiet. I would stay here again.

"Vacation"

5
01/06/2018

Kathy Paradis and Best Western Plus staff excellent ,clean,handicapped rooms great, just wished you had room service but will stay there again !! Convenient entrance and great check -in !Cookies delicious ! ??????????

"regular patron"

4
01/06/2018

the staff is always friendl and helpful. The rooms are clean and comfortable the best nights sleep i get away from home. The location is right next to the Augusta mall and Civic Center so you don't have to go far for meals or shopping

"EXCELLENT STAY !!"

5
29/05/2018

From the moment I and a business associate arrived, staff were exceptional ! Are average stay on business per location (hotel) would be two days max at any hotel. Thus far we have been here over a week and will stay until our business meetings are over. Have to drive a bit further to meetings from Augusta to Waterville, Portland ect, but its worth it. Staff were always upbeat, always said good morning, good evening, have a nice day, is their anything they could do or get for us....... felt very pampered ! They all have a great sense of humor and interact with guests. I will highly reccommend this location to others..... Thanks again Missy, Brenda, kathy, Katie, for making our stay so welcoming, comfortable and enjoyable. Will be back for sure .

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear randypitre, Thank you for taking the time to write this review! We are so glad you enjoyed you stay with us:) It is great to hear that you found our staff so friendly! Also, we truly appreciate that you will recommend our property! We look forward to hosting you again real soon!

"Training trip"

4
18/05/2018

Good experience..quiet..bed and especially pillow comfy...breakfast awesome! Customer service great very friendly and accommodating. Rooms little small but cozy..perfect bnb location as my training was at civic center...

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
We're glad you enjoyed your stay, Dante Z! Please be sure to stay with us the next time you need a hotel room in Augusta, ME!

"Much to be desired."

2
16/05/2018

Even though my room were “Cleaned”, the overall appearance felt dirty and old. Walls need to be painted, carpet replaced, etc. My major concern is that I received a print out of redemption of gift cards that I used to partial pay for my stay. On the back of one of the confirmation, there was a list of guest names, room numbers, balance due, credit card numbers with expiration dates and comments regarding the guests. Is this a common occurrence? Is my information safe? Contacted the hotel 2 days ago and still have not received a reply regarding the safety of my personal information.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear jwynn0907, Thank you for taking the time to write this review about our property. We sincerely apologize that you did not enjoy your stay with us. I want to ensure you that the print out you received with other guests information on it is something out of the norm for us. We have addressed each one of our front desk agents to ensure this does not happen again. Again, thank you for taking the time to write this review. If you have any further questions please contact me directly at 207-622-4751.

"Augusta maine"

5
14/05/2018

Easy location to get to right off the highway, staff is very helpful and friendly, breakfast we good with a good selection of items, Hotel room was comfortable and well maintained. Would stay in this hotel the next time I am in the Area.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear charlesjoseph2016, Thank you for taking the time to write this kind review and leave us 5 stars! We hope we'll have the chance to welcome you back on your next trip to Augusta!

"Good price/location"

3
14/05/2018

The location was convenient to where we needed to be, and the mall across the street had amply food options and shopping opportunities. The rooms are dated, but the price was reasonable. The parking was always convenient.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear louisess2018, Thank you for taking the time to review our hotel! Your feedback helps us make improvements to our hotel for our future guests. We hope that you will stay with us again in the future so we can have the chance to not only meet but exceed your expectations!

"Safe, convenient choice"

3
11/05/2018

If you are going to an event at the civic center, this hotel is a good choice. They upgraded an older hotel using granite countertops and up-to-date headboards and bedding. Room is small and has lots of mirrors. Bathroom has a fan and plenty of clean towels. The fridge and microwave are helpful. Breakfast has a lot of varied hot and cold items. An IHOP is attached to the hotel so if you want a bigger breakfast stop by there.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Leslie J, Thank you for taking the time to write this review! We appreciate the feedback, and hope that you give us another chance on your next trip to Augusta.

"Nice people, clean room"

5
11/05/2018

The room was nice and quiet after a night of partying. Good breakfast. Very clean room. Friendly staff. There looks to be a good pool but it wasn't open yet. The motel is right up against the highway but the room was still quiet!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear David B, Thank you for taking the time to write a review about our property! We're happy you enjoyed your stay and that you found our staff to be friendly! We look forward to hosting you again soon.

"Clean but expensive"

3
08/05/2018

The hotel room was very clean. The breakfast in the morning is very nice, lots of choices and tasted good. Room was very small for the price you had to pay. Bed was comfortable enough. Internet worked well.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear nancycT5751SU, Thank you for taking the time to write this review. We truly appreciate the feedback you have given us. I am happy to hear you found our breakfast to have plenty of choices and our hotel to be clean:) I apologize that you did find our rooms to be small for the price paid. We do hope that you will stay with us again the next time you are in the Augusta, Maine area.

"Rooms Not Completely Clean"

3
07/05/2018

I enjoyed all aspects of this hotel and my stay, except the room wasn't completely clean when we arrived. There was trash from the previous guest left in both waste bins in our room. This is unacceptable.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear beckmorris1, Thank you for taking the time to write this review. I sincerely apologize that there was trash still in your when you checked in. This is completely unacceptable and not up to our standards. I have relayed your comments to of head of housekeeping to ensure this doesen't happen again in the future. We hope that you will stay with us again the next time you are in the area.

"Terry runs a great breakfast room"

4
29/04/2018

We had a wonderful stay at the Best Western this weekend. The staff was very friendly, the rooms were quiet and the breakfast was the icing on the cake. The ladies helped find gluten free options for some of the people from our bus, they overheard someone say they liked the yogurt so they went on the back and got some more of that kind. Terry is so efficient and works so hard. She could run a much larger operation. The place could use s little updating but the staff made up for that.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Sestairs, Thank you so much for such a positive review! We are so glad to hear that you enjoyed your stay - We look forward to seeing you again on your next trip to the Augusta area!

"Back to the Best Western Plus: April 16th-20th, 2018"

5
19/04/2018

Came here in January 2018 and was pleasantly surprised by the hotel, as shown in my previous review under the name Ethan B. Was planning on going to the Fairfield Marriott but after we got a rude welcome there, we switched to ol' faithful (Best Western Plus). Wonderful, excellent staff. Welcoming, positive, and just all-around helpful. Housekeeping was thorough and the housekeepers were really nice as well, and good at their jobs. Staff was also professional and never did I think "Oh, they could've done better." Also, freshly-baked cookies on the front desk for the guests? Nice touch! Continental breakfast seems to have gotten better, with the addition of blueberry muffins (I believe they're new). Rooms are extremely cozy and warm in the cold season, especially in Maine. Stayed this month, April, but it was still chilly so the room was cozy. Hotel is clean, nice, and in a great, quiet location. Only problems are that the doors are loose and you can hear noise from the hallways. Will be back as soon as I can!

"Two night visit"

3
13/04/2018

No availability in Waterville to attend a funeral so kept looking till we found a good rate at this one. Very friendly and helpful staff. Average hotel. Big concern was door #2 to enter hotel from parking lot was never locked. Anyone could walk in and walk the halls of this hotel. We felt very unsafe.

"Overnight stay"

4
16/03/2018

Stop over on my way home to NB. The hotel was close to highway with easy access. Only problem with stay was there was a strong order of jaxex or other cleaning solution, made my eyes water. Other than that it was ok.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Gene1188, Thank you for taking the time to write this review. I sincerely apologize for the strong odor that you described, we are in the process of painting all of our rooms currently so that may be what you were smelling during your stay. We're glad you enjoyed the rest of your stay, and we look forward to hosting you on your next trip to Augusta!

"Disappointed "

3
15/02/2018

I'll start with the good: the room was very clean, the bathroom was nice and the bed was very comfortable. The staff was very friendly and the breakfast was good for a continental style. The woman in charge of the breakfast that day was super on top of everything and was very friendly and kept everything stocked and clean. On to the not so good: the lighting in the room that we stayed in was awful, they're using those LED light bulbs from ten years ago that give off that awful cold white light, it felt like jail lighting, like a fluorescent glow. Not relaxing at all. The room was pretty small as well, we had a king size. On the website it mentions that they have satellite tv, we only had basic cable, not that we minded but thought it was false advertising. Also on website, it said there was an attached "Italian restaurant" the attached restaurant was an IHOP, I'm not entirely sure of IHOPs origins but I don't think it really qualifies as an Italian restaurant... anyway, the room wasn't cheap which is why I feel more critical. Change your light bulbs to an energy efficient warm light bulb and the room would feel so much better.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Kaelin t, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will give us another chance in the future to provide you with superior service.

"Overall Ok"

4
28/01/2018

Hotel was clean and comfortable. Ok for a overnight stay. Breakfast selection could have been better. Coffee was good. Hotel was easy to find near the highway and had easy access. Beds were comfortable but heating system was a little noisy.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear jerdonc, Thank you so much for taking the time to write this review. We appreciate your feedback, and we are very sorry your heat was not working properly during your stay. I will have our maintenance team look into this immediately. We are happy to hear that you found our location to be easy to access and our hotel to be clean! We do hope you will give us another chance to provide you with superior service!

"A hotel with great promise"

5
09/01/2018

After a long day and shortly after darkness descended I chose Augusta, Maine as a destination. The problem was I found access to the hotel a little confusing but carefully edged my way to the front door. Any negative feelings were dispelled when I entered the foyer. Big, bright and well designed it welcomed me to the front desk where I was met by a lady endowed with down home hospitality. The hotel began major renovations in 2017 on the top floor and continues today with a completion date in the spring of 2018. Our room was nicely decorated and had all the comforts of home and more. There is more! Physically connected to the hotel is an IHOP restaurant. No freezing in the cold. Service at the restaurant was tops. And more! A delicious hot/cold breakfast is available just off the foyer and is designed to suit any palate. It is included in the room price. I look forward to a return visit in three months.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Garth S, Thank you for taking the time to write this review! We do apologize that you had a hard time finding our property, but we are glad you enjoyed your stay with us:) It is great to hear that you found our breakfast delicious and our staff friendly! We look forward to hosting you the next time you're in the area!

"An Amazing Weekend Getaway"

4
06/01/2018

My dad was on a trip for work and we stayed in this awesome hotel. It is so fancy and clean. The hallways smell like smoke, however. Yuck. The room is lovely, with a bathroom, a large king bed, a fridge, a microwave, and a closet. I dislike how the mini-fridge lacks a freezer, however. Very convenient location of the hotel, right off I-95 and across from the famed Augusta Civic Center, as well as the Augusta Marketplace. Breakfast was absolutely gorgeous! Cereals, oatmeal, coffee, three types of juices, potato fries, hard-boiled eggs, toast and bagels, fresh fruits, waffles with sugar and blueberry toppings, many types of mini-cereal boxes, muffins, and more! Service was INCREDIBLY friendly and happy to tend to our needs. Asked for new toiletries and they came up with them within 5 minutes, smiling while handing them to me. Friendly, friendly folks here. Delicious food! Also doing some renovations on the first floor. Business center was very business-like and the fitness center was great! Pool was outdoor and closed for the season due to snow. I will come back here again. It's a bit pricey, I might add, but the company paid for our two nights, so no charge to us.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for your very thorough and friendly review, Ethan! We very much look forward to welcoming you back on your next stay in Augusta!

"Best Western"

5
13/12/2017

Staff was friendly, breakfast fantastic, pet accomodations were very accessible, and overall stay was great, close to where my seminar was held. I recommended this to another classmate and will be using this facility each time.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear J4819TKjacquelines, Thank you for taking the time to write this review about our property! We are happy to hear you enjoyed your time with us:) We truly appreciate that you will be recommending us to others! We look forward to hosting you again on your next trip to the Augusta area!!

"The best BW around."

5
23/11/2017

The front desk is friendly, the breakfast is good plus the staff keep it very clean . The place is comfortable for a good price hotel. We keep returning to this hotel never disapointed ----We will return.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Lourdesw2012, Thank you for taking the time to write this review. We're glad you enjoyed your stay, and we look forward to seeing you on your next trip to Augusta:)

"Great Hotel"

5
23/11/2017

One of the best hotels. Hope to be back in this area agin. Have stayed here several t times in the past and it just seems to get nicer ll the time. Over the years, when I use to travel more, Best Western was always one of our favourites.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Elainej650, Thank you for your kind review:) We do our best to ensure all our guests have an excellent visit to our property! We look forward to hosting you again in the near future!

"A Good Bed on the Road"

5
15/11/2017

No surprises - but the IHOP restaurant is not Rooster's - which was a bar/restaurant doing dinners. As an overnight during a trip - clean, close to highway, and quiet. Seems to be in the process of a needed decor upgrade, and the halls seem tired. Did not have time to check out the pool.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thanks for the feedback, Peter! We hope you'll be back to visit us again soon!

"when in need?"

5
07/11/2017

really nice people, helped me out of bind and helped their neighbors in time of need.(power outage-due to 70mile Winds.) Very handy to highway and excellent shopping and restarants would stay there again.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Linda D, Thank you for taking the time to write a review about our hotel! It was our pleasure to have you as a guest! Thank you so much for the 5 star rating:)

"Fine for a chain "

3
02/11/2017

For a chain it was fine. It's cheap, clean and convenient nothing outstanding or spectacular. Service was fine, room was fine and price was fine. Not sure what the plus was but overall it was... fine.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Maggies K, Thank you for taking the time to review our property! Our Plus status is based off of our amenities that we have. We offer complimentary breakfast, outdoor pool, business center & fitness center:) We are happy you found our hotel clean and affordable! We hope the next time you're in the are you will stay with us again.

"Good value and nice staff"

4
02/11/2017

Enjoyed the visit and service. This is not a luxury hotel but it is clean, good breakfast and nice staff. They accept pets too. Would recommend it. Bed was ok and it looks like they are upgrading the space. Free parking too. Right next to iHop.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear sadler8613, Thank you for taking the time to write this kind review! I am so happy you found our staff to be nice and rooms clean! We look forward to hosting you again in the near future!

"Close to the 95"

5
02/11/2017

Regularly travel to Boston and need a place to stay close to the highway. This location works great. Close to the 95, affordable, clean, quite, able to get a good breakfast and get back on the highway. Friendly staff too!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear N3662ZHmichaels, Thank you for taking the time to write a review about our hotel for future guests! We appreciate your feedback. I am so pleased to hear you had such a wonderful experience at our hotel. We hope you will stay with us again in the near future!

"Excellent Stay"

5
02/11/2017

It was an excellent experience. I had everything I needed. Even a friendly wake-up call. I could have asked for any number of things, which would've been provided, but didn't need them. It's comforting to know they're there if I needed them.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear 294deborar, Thank you for taking the time to write a review our property! We are so happy to hear you had an excellent experience with us:) We truly appreciate the 5 star rating as well! It was a pleasure to host you during your stay and we hope to host you again in the near future!

"Pretty Much What I was expecting"

3
01/11/2017

We were up for a parents weekend for our Freshman son (out from the West Coast) and this was one of the nearer hotels with availability. About the best thing I can say is that the place was about what I expected. The hotel is right off the highway, in a nondescript, quasi office park so you are not getting any nice Maine scenery here. The room was generally clean and comfortable, although the hall had an overpowering floral smell like someone used a lot of a deodorizer to hide a smell. The walls were quite thin so you could hear anyone in the hall or in the surrounding rooms. The pillows were not all that comfortable, definitely not anywhere close to Heavenly pillows at SPG properties The staff was friendly and the price we paid was about right for what you get.

"Highly Satisfied!"

5
23/10/2017

New, modern room with the hotel in a program of continuing upgrades spanning multiple years. Above average full breakfast with bacon, eggs, sausage, waffles with whipped cream, strawberries & blueberries, oatmeal packets with a great variety of dried fruit and other optional add on's, etc. "Brenda" that stocked breakfast was super efficient and friendly, as were all the desk staff. We are Florida snowbirds travelling with a cat. We appreciate the $10 pet policy. Wonderful experience; we are enthusiastic repeat customers. (But weren't impressed with the adjoining IHOP restaurant for dinner as the evening was cold, and so was the restaurant, slow service and low-average food.)

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear SnowbirdMary, Thank you for taking the time to write this review, and for your kind words! We look forward to hosting you again on your next trip to Augusta!

"Great Service!"

5
21/10/2017

It is always a pleasure to stay at the Best Western. Every time I arrive, either Sondra, Katie, or Willie greet me with a smiling face and they are always pleasant! I know that when I get to my room, it is going to be as perfect as it can be because Kathy, Emily, and their staff make sure that everything is exactly how it should be. When I come down to breakfast, Brenda has everything stocked full and doesn't charge anything extra for the humor! When I check out, Missy and Tara always ask to make sure that everything was fine. With an offering of fresh baked cookies, they always make sure I have a great start to my day!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this very kind review:) We truly appreciate the feedback! We are very luck to have the amazing staff that we do. Each one of them is always going above and beyond for all of our guests. Thank you so much for your business and we look forward to seeing you again soon!

"Great value"

5
19/10/2017

We were very pleased with our stay at this hotel. Very clean room comfortable beds and adequate breakfast. The price was excellent compared to other hotels. Was very pleased to receive a text message saying that room was ready. Location just off the highway was convenient and many restaurant options in the area.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Stewart S, Thank you for taking the time to write this kind review! We truly appreciate the high score you have given us:) We're happy to hear we were conveniently located for your stay! We hope to have you stay with us again in the future!

"Clean, comfortable, reasonable hotel"

5
17/10/2017

This Best Western has an unassuming two-story appearance. It's beside the Augusta Civic Center, in Augusta, Maine, and would be a great place to stay if you were going there for a show. The room was clean, the bed was comfortable, the TV and air conditioner worked well. Good hot shower. Refrigerator didn't have a freezer, but the desk person put my freezer pack in a freezer behind the desk, so that was OK. Breakfast was fine, the regular Best Western breakfast. The room was quiet, the laundry worked well. I have no complaints.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you so much for such a positive review! We are so glad to hear that you enjoyed your stay. We look forward to the opportunity to see you again on your next trip to the area :)

"A great place to stay in Augusta"

5
16/10/2017

We were able to check in early and fund this to be a happy place to stay. Everyone is smiling and when approaching any employee they are smiling and you get more than a simple hello or good morning. They will chat with you about your day, glad to have you with us, etc. We found this motel to be located close to everything we wanted to go see and do during our three days with them. The desk clerk greeted you with a smile and were very good at giving directions, making suggestions on places we might want to see and recommending places to dine. The room was in good order and the bed was comfortable and a minimum level of noise. It is right across the street from a shopping mall and just down the road to I-95. This place is a BW Plus and it was everything I expected to find at a BW Plus.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this review! We are so glad you enjoyed you stay with us:) It is great to hear that you found our property to be conveniently located and our staff friendly! We hope that you will stay with us again the next time you are in the area!

"Get Location for Convention Center Event"

4
14/10/2017

Parked my car once and it did not move during my travels to Augusta for the ACTEM EdTech Annual Conference. The hotel is within walking distance to the convention center. Rooms are clean, staff is very friendly and professional. Free internet worked well and free breakfast are a plus.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this review about our property! We truly appreciate the kind words :) Our staff tries to go out of their way to ensure all of our guests have a excellent stay, and it sounds like they were successful :) We look forward to hosting you again on your next trip to the area!!

"Enjoyed friendly staff."

4
07/10/2017

We arrived before check-in and we were able to get right into a room. Rooms were in the process of being painted and new carpet laid. Our room had gone through the updating. All staff we encountered were friendly and stopped working to chat for a couple minutes. Breakfast was good with hot and cold items to choose from. Location was across the street from the civic center and just a couple minutes from Capital building.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this review! We are so glad you enjoyed you stay with us:) It is great to hear that you found our breakfast delicious and our staff friendly! We hope that you will stay with us again the next time you are in the area!

"High School Group stopover"

4
06/10/2017

Friendly staff, clean rooms, good buffet breakfast. The group rate made affordable. Not a scenic area, just convenient to highway. Not a destination resort. Basic hotel amenities. The hotel was very accommodating to large group of well mannered high school students in our group and were able to process their check in and check out smoothly.

"Great Place Right at the Civic Center."

5
04/10/2017

The Staff were Exceptional! The Hotel is Very clean and had an Awesome breakfast in a Very comfortable environment all included in the stay! I will stay again. Thank You All for your combined efforts to make our stay so enjoyable.

"Great place to stay"

5
03/10/2017

The employees are very friendly and helpful. The hotel is clean and the continental breakfast has a large variety of food items. The hotel is located near many stores and restaurants and with easy access to I-95.

"Friendly Staff Makes this a Nice Play to Stay"

3
30/09/2017

This is an average hotel, nothing to make it special until you interact with staff or eat breakfast there. The clerk that checked us in was very pleasant and helpful and we ended up doing a load of laundry that evening. There is an IHOP attached to the BW hotel where we had dinner. The next morning when we got to the breakfast area, we were greeted and a lady who I assumed was a manager circulated amongst guests and visited. It was a very personal touch that was appreciated. The breakfast was also awesome, one of the best we've had at a hotel while traveling the past two weeks.

"Very ordinary hotel"

3
27/09/2017

My wife and I thought this BW to be okay. Not to the standards of the Best Western's out west. We had some room problems(bad tv/ odors) that were taken care of by the polite staff. We found the rooms on the small side and the carpet old. Breakfast was okay. Slightly over-priced.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear cloudsrest57, Thank you for taking the time to write this review of our property. I sincerely apologize that you did not find our Best Western up to the same standards as others you have visited. Also, I apologize for the issues you had with your TV. I will be passing along your comments to our maintenance team to ensure the issues you have mentioned will be addressed. Again, thank you for writing this review and we hope you will stay with us again.

"Graet place to stay-very dog friendly"

5
27/09/2017

After driving over 12 hours stop at Best Western Augusta Civic Center Inn going to and from Canada. I will make my comments short and to the point. Great manager and staff! Great room! Outstanding free breakfast! Super comfortable Bed! Great bargain price wise! Just an exceptionally nice place, managed and staffed by exceptionally nice people! Bob, Leslie, Maggie and Duffy Danmyer

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Bob D, Thank you for the very kind words about our hotel and staff! We're so glad you chose to stay with us, and we look forward to having you back with us again real soon!

"Great value, excellent staff"

5
25/09/2017

We had a great experience! The free breakfast was great and had gluten free options! Hotel staff were very friendly and professional. The room had recently been painted, so there was a slight odor of paint, but overall was a great experience

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear 490kellieb, Thank you for the kind review and the 5 star rating!! We truly appreciate your positive feedback. We hope the next time you are in the area you will stay with us again!

"Great Experience "

5
22/09/2017

Friendly and service oriented. I would definitely recommend. Clean rooms, great breakfast. Kathy was a wonderful hostess. Very convenient to all of locations. I will stay here when I come back. The area is beautiful.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear DonPClinton_SC, Thank you for taking the time to write a review about our property! We're happy you enjoyed your stay and that we are conveniently located for you! We look forward to hosting you again soon.

"Excellent Hotel"

5
19/09/2017

I have no complaints for this hotel....great location for business meetings and close to shopping and restaurants. Will stay here every time I need to go to Augusta for work. Staff is amazing! Keep up the good work Best Western

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear billiejos977, Thank you for taking the time to rate and review our hotel! We appreciate your kind words, and are so glad you enjoyed your stay. We look forward to having you back with us again soon!

"nothing impressive here"

3
19/09/2017

a typical large chain with run of the mill services. "free wifi" that consists of an optional paid plan or else the connection dies every 2 minutes (literally). generally not worth the money - well, except the wake up call. I was already up and in the shower and couldn't answer; they called back to make sure they got me. That was unexpected.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear 559selenau, Thank you for taking the time to review our hotel! Your feedback helps us make improvements to our hotel for our future guests. We hope that you will stay with us again in the future so we can have the chance to not only meet but exceed your expectations!

"Good Value"

4
19/09/2017

The hotel is good value for the money. The room was clean and somewhat updated. Free breakfast, not many healthy options. The hotel is right off of 95. Many restaurants and shopping are close by. There is a IHop on the property.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear kcrules, Thank you for taking the time to review our hotel! Your feedback helps us become the best possible hotel we can be for our guests. We hope that you will stay with us again the next time you're in the area!

"Great Stop With Pet"

5
18/09/2017

This hotel was extremely clean and the staff very friendly. It is pet friendly and there is plenty of grassy area to walk a dog. The room was very clean and had a refrigerator which came in handy. The king size bed was very comfortable too. The complimentary breakfast was good and the dining area was kept very clean by the staff during the breakfast hours. The location is right off of I-95 and next to the civic center.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear June W, Thank you for taking the time to write this review! We are so glad you enjoyed you stay with us:) It is great to hear that you found our property to be clean and our staff friendly! We hope that you will stay with us again the next time you are in the area!

"Great hotel"

5
14/09/2017

Very friendly staff ato a very nice hotel. One of the best nights sleep I had on the whole trip. Breakfast had many options and all was hot a day fresh. Coon Vientiane location to the I95 and shopping and restaurants across the street

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Terry W, Thank you for taking the time to write this review, and for your kind words! We hope you'll stay with us again on your next trip to Augusta!

"Amazing!"

5
11/09/2017

Stayed at this hotel in August! The staff; especially Brenda and Kathy are truly amazing. They made our stay so great that we decided to extend! The hotel and the rooms are also very clean! Will definitely be going back to see these 2 ladies!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear LarochelleV, Thank you for taking the time to write this review about our property! We truly appreciate the kind words about our employees and property:) Kathy and Brenda are both great assets to our team! They both go out of their way to ensure all of our guests have a excellent stay. We look forward to hosting you again on your next trip to the Augusta area!!

"Easy Location"

4
10/09/2017

We stayed here for 3 nights and had a good experience. Front desk manager was friendly and knowledgeable; very helpful when our plans changed and we needed to extend our stay. The breakfast area is spacious and they had a nice variety of options with plenty available. The common areas appeared clean and our room was fairly clean (minus an item we found presumably from the previous guests in the room). The room was a bit small for a king size bed, but there was a nice table/chair and a separate seating chair. The location was very easy to reach off I95 and the rate was very reasonable. There is an IHOP next door for easy food and there are several other meal options near by for lunch/dinner. Overall good experience and will not hesitate to stay here again when we're in the area.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Dean_Amy-2004, Thank you for staying with us and taking the time to write this review. We're so glad you enjoyed your stay and our friendly staff! We look forward to having you stay with us again!

"Business in Augusta"

4
08/09/2017

The room smelled a little like dirty dog. However the staff are very friendly. And the room was comfortable. The breakfast was average. The beds are very comfortable and clean. The housekeeping staff were very nice.

"Great Place for a quiet night"

5
08/09/2017

Wonderful hotel and staff. Dogs should be contained to certain rooms. Hotel is in a great location, near enough to main highway yet far enough away to allow one to enjoy a quiet evening. Located close to several nice restaurants, the 99 was excellent.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Gail P, Thank you for taking the time to write a review about our property! We're happy you enjoyed your stay and that we were conveniently located for your needs! We look forward to hosting you again soon.

"What was that smell?"

1
07/09/2017

The lobby, hallways and rooms each had a unique and awful odors In lovely to never forget. I had to convince my siblings to stick it out since we were only staying the night before continuing our road trip. Breakfast was great and so was the WiFi.

"Passing through"

5
07/09/2017

Stayed one night and found the hotel to be clean, updated, and comfortable. Front desk staff is friendly and helpful. Plentiful, complimentary continental breakfast with great service. Adjacent to IHOP if you prefer. Free and abundant parking.

"Not a PLUS in my mind"

3
04/09/2017

Property was a BW PLUS but I don't feel it should have been more than a regular BW rating. Dated decor, loud AC, double beds not queen and they were not comfy. Staff was very friendly. Breakfast was normal but had same meat products both days. Place was clean Location is excellent if attending event at Augusta Civic center. Within walking distance to some major shopping, movies, and steak house.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Pege131, Thank you for taking the time to write this review! We appreciate the feedback, and hope that you give us another chance on your next trip to Augusta.

"It is what it is!"

3
29/08/2017

We stayed here for one night as a stop-over on our tour of New England. Nothing really wrong with the place just a bit 'brown'! It was clean and tidy and the staff were very friendly but it is a bit tired. Breakfast was as expected in a Best Western, DIY buffet style but it was ok. Would probably stay again but only as a stop-over. We drove to the centre of Augusta to eat and were really surprised at the state of the place considering it's the state capital! Run down waterfront and not much in the way of a retail area either. Found it difficult to find somewhere to eat, ended up in a diner outside of town, which was actually very good! Give it a miss unless you have to visit!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear redfire1, Thank you for taking the time to review our hotel! Your feedback helps us make improvements to our hotel for our future guests. We hope that you will stay with us again in the future so we can have the chance to not only meet but exceed your expectations!

"The hotel with no A/C!!!"

3
28/08/2017

Wish there was A/C in the room, it was hot!!! The breakfast was ok, the eggs were cold and the sausage had bones in them (hurt my tooth). Great location, clean rooms and nice pool and exercise room. Thank you Best Western for the stay!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear briannZ5581BE, Thank you so much for taking the time to write this review! We appreciate your feedback, and we are very sorry your A/C unit was not working properly during your stay. Our maintenance team has looked into this and has fixed the problem. I am happy to hear that you found our location convenient and our rooms clean! We look forward to hosting you again in the near future!

"Nice area would return"

4
17/08/2017

My wife and I decided to go for a shopping trip / getaway and decided to come down for two nights. The hotel was very easy to find off the highway. The rooms were clean a little outdated but no major problems at all. The outdoor pool looked very nice but I did not get a chance to go swimming. Also they had the best pillows, wish I could find out how to get some. They had a morning breakfast included but we went to ihop which was next door. Also across the street there is a lot of shopping and restaurants. I would definitely return

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear trev71, Thank you for the kind words about our hotel! Our head of housekeeping has informed me that you can buy the same pillows at Bed Bath & Beyond:) We're so glad you chose to stay with us, and we look forward to having you back with us again real soon!

"Stay"

5
16/08/2017

A great place to stay, friendly, and affordable!! good employees, great cooks, nice maintenance and house keepers........ the Best western hotels has a great rewards program. they treat company's awesome....... I will stay with them whenever I can.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear R5607Ldonaldb, Thank you very much for your review of our property during your recent business trip. We are pleased that you found your stay enjoyable. Our staff works hard to ensure your stay is a pleasant one. We look forward to hosting you again!

"Not like past visits"

3
15/08/2017

We come back here every summer because of the staff. The hotel is getting a little run down. Not enough accommodations for handicapped. Our room was very far from the lobby. The staff are still great but the hotel needs work (carpet, exit signs, etc.)

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Scott K, Thank you for your review! We've been working hard to improve the overall guest experience. I'm happy you liked our staff! We strive to hire only the friendliest, most professional staff members. I apologize that there was not a accessible room available during your stay. We do try to honor all of guests requests the best we can. We do hope you will stay with us again in the future.

"Smelly Rooms but Great Staff"

3
10/08/2017

The staff is absolutely great, nothing to complain about there, super friendly lovely people. Breakfast is good too. The rooms are eh - could be a lot better. I stayed here on 2 different nights (checked in and out 2 different times). The first room I got smelled like smoke even though I booked a non-smoking room. It was really bad but since the hotel was booked, couldn't change rooms so I dealt with it for the night. I traveled with friends and some had nice smelling rooms and some had a smoking room that was converted to a non-smoking room so the smoke smell still lingered. The second time I stayed at this hotel, I called previously to make sure I did not have a smoking room and the staff was great about that. I did get a non-smoking room but the shower curtain smelled horrific like mold or smelly feet. My friends had a combo of rooms either it was smokey smelling or another really stinky shower curtain. I think many of the rooms are "non-smoking" but they were converted from smoking rooms so that smell is still around. My advice to the hotel is to change out all the carpets and shower curtains to get rid of the smell. But besides these two things, the stay was fine.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear tammybearx3, Thank you for taking the time to review our property. On behalf of our entire team, I would like to sincerely apologize for not meeting your standards. We do have a strict so-smoking policy in our non-smoking rooms, as well as a procedure in place to ensure non-smoking rooms feel and smell as such. If you could contact us at [email protected] to let us know which room you stayed in, or the name you booked under, so we can follow up on your concerns, we would appreciate it very much! Thank you, again, for taking the time to rate and review our property so thoroughly, and we hope you'll choose to stay with us again on your next trip to Augusta! Best, Karen

"good stay"

5
08/08/2017

Good place to stay near restaurant shopping if you like to close to other major cities also ,would recommend staff friendly good breakfast .Rooms were clean lots to do in the area .Great location for business person as it was quiet at this location .

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear 521trentw, thank you for taking the time to review our property! So glad you enjoyed your stay, our hot breakfast, and our cozy rooms :) We think our location is great, too! Please come back and visit us again on your next trip through Augusta, Maine!

"Friendly and helpful staff!"

4
07/08/2017

I recently stayed at the Best Western Plus in Augusta, Maine. The staff was so friendly and helpful throughout my 5-day stay. Breakfasts were delicious and hearty -- loved the blueberry waffles with whipped cream! Everyone from the front desk staff to the maids and dining room staff were especially helpful. Thanks especially to Kate, Brenda, Emily, and Marcia. Hope to see you again soon! I appreciated being able to walk to the mall across the street for meals and shopping and the location next to the Augusta Civic Center was perfect.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear annetteu2016, We're so happy you enjoyed your stay! Thank you for the kind review - we'll be sure to pass along your accolades to the staff you mentioned!! We sure do look forward to having you back again soon :)

"Great Location"

5
07/08/2017

The location for this hotel is ideal for any stay in Augusta. Front Desk and housekeeping staff were continuously friendly whenever we saw them. Our bed was so very comfortable, and we appreciated the option of an outside entrance close to our room. The wifi was perfect for my business needs. Only possible issue is the height of the shower head in the bathroom. Perfect for anyone under 6'3".

"Personal attention was superb."

5
06/08/2017

The room was fine; the bed and bathroom were fine; the swimming pool was fine. What made it special was the personal attention that was SHOWERED on guests. we have been here before and look forward to returning next year.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear bselver, Thank you for your kind words! We enjoyed having you as our guest, and we are pleased as punch that you enjoyed your stay with us :) Very much looking forward to having you back with us again soon!

"very well laid out and everything was in great shape"

5
31/07/2017

I have a service dog, and this hotel is located very near University of Maine Augusta. There were many trails which she could run on as a reward/release for her work. Halls and rooms are wide enough. Wireless worked great. Quiet helping us to focus. I don't think I have stayed anywhere that was cleaner than this hotel.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear ceceilia_elise_12, Thank you for taking the time to write a review about our property! We're happy you enjoyed your stay and that we were conveniently located for your needs! We look forward to hosting you again soon.

"Great Visit"

5
29/07/2017

I came here to attend the Maine Quilt Show. I loved the place. The staff is very friendly and sweet. Everyone has a smile. The place is clean and the bed is very comfortable. Great location to attend the Maine Quilt Show. I will come back.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Elizabethantoinette, Thank you for taking the time to write a review about our hotel! We appreciate your feedback, and are so glad you found our staff to be very friendly. We look forward to having you back with us again soon.

"Great stay"

5
24/07/2017

We were in town for a wedding this past week and stayed at the Best Western +. The room was small but more than adequate. What impressed me the most was the staff and their willingness to go out of their way to have us accommodated. The wedding guests all arrived early and Kathy did her best to get us in rooms as they became available so we could freshen up and dress for the mid afternoon affair. In speaking with her later she gave the credit to staff, most of whom had been employed there for more than five years--not common in a business used to frequent turnover. Would gladly stay again. IHOP next door was a plus for me even though the free hot breakfast at the motel was very good.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Storky1 - Thank you for taking the time to write this kind review :) We truly appreciate the summary you provided of your stay, and are glad you enjoyed your time with us! Hope to welcome you back sometime in the near future :) Best, Karen

"Quiet Stay"

5
17/07/2017

Boyfriend and I stayed one night here last week. Sadly, the pool wasn't open so no swimming. The room was small but functional. The Internet worked well. It was surprisingly quiet despite numerous other guests. The front desk people are so very nice. No complaints! There is an IHop attached which is convenient!

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Stephic123, thank you for taking the time to write this kind review and leave us 5 stars! We hope we'll have the chance to welcome you back on your next trip to Augusta!

"How can he give this place only 4 stars?"

4
14/07/2017

Yes, this place is a palace. And if you have a coupon from the motel coupon books given out at motel rest areas and exits, and if they accept it, you will get a great deal. I just had too many problems with my room to give it the expected 5*. Great check-in in a real lobby. The room is wonderful: excellent lighting on both sides of the very comfortable bed. A big bathroom with excellent toiletries provided. The room had its own little coffee bar. It was very, very quiet; I never heard a sound. The breakfast was copious, and the staff worked very hard at constantly replacing things (a sign of a very well-run motel). So why not the expected five stars? Too many things didn't work. The water was only tepid, which made shaving difficult. (They worked on this and probably had it fixed before I left.) The TV had terrible reception. I got another network on the Weather Channel, and several others were breaking up. There is no freezer in the fridge (I like to freeze a water bottle to take on the road), and I couldn't find a way to open the microwave (no button or handle). All in all, I would stay here again in a minute. Scooper47's Top Tips: Stop at an interstate exit or rest area and get a book of motel coupons. If you don't need a reservation, you can save a lot. Also available online.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear scooper47, Thank you for your kind and thorough review! We appreciate the extensive feedback and the kind words. We'll be happy to welcome you back on your next trip to Augusta!

"Slipping"

3
14/07/2017

Stayed here two years ago and it was a solid four star. Not so anymore. No luggage rack in the room. Went to front desk and they asked if I was sure. Said this was unusual. Did get me another. It was a hot day and was looking forward to using the pool. July and it was closed. Apparently they had lost there maintainence man and there was no one to get it ready. I paid for the pool but could not use it.The room had a total of three hangers. Must have gone to the same place as the luggage rack. Had reserved the room four months earlier and requested second floor. Even with a 4:00 check in no second floor rooms available. Had a room next to the laundry. On the plus side the room had been redone and had fridge,micro,coffee,ironing board, and flat screen TV. Fast free wifi. Hotel is located across from a large mall with all the stores/restaurants you could want. Augusta Civic Center next door. Would I stay again? Not without assurances the problems I encountered were addressed. In July the rates are $129. I had booked at $89. Maybe that was the reason.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Charles M, thank you for taking the time to write this thorough review! We welcome all comments, as it helps us become the best we can be. We apologize for the inconveniences you experienced during your stay! We hope you'll come back next time to give us another chance to redeem ourselves :)

"Excellent choice!"

5
14/07/2017

The Best Western Plus, August Civic Center is within very easy access to the Interstate, so perfect for easy-off, easy-on. The hotel itself is directly across the street from the Civic Center and a shopping complex including a Super Walmart. There is an I-Hop connected to the hotel, plus various restaurants close by including Olive Garden and Denny's. Before arriving I received a text asking my arrival time, and even though it was before the traditional check-in time, my room was available and I was greeted with friendly, courteous service from the front desk staff. The hotel seems to be relatively new with spacious, clean rooms; interior corridors, ample parking, a pool and guest laundry. There were complimentary local papers in the lobby area, the internet was free and fast and breakfast adequate. You can't go wrong when choosing Best Western Plus Augusta Civic Center Inn. I found my stay Excellent!!

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear TheTravelingGal28, thank you so much for taking the time to write this thorough review! We appreciate your kind words, and we hope you'll stay with us again on your next trip to Augusta!

"Great deal for an excellent price."

4
12/07/2017

Very good hotel with an excellent rate. Friendly and helpful staff. A very nice location near shopping and food. Excellent access to route 95. Adjacent to University of Maine and it was great to walk around the campus and look at the artwork.

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear drdecision, thank you for the kind review and 4 star rating! We hope you'll stay with us again on your next trip to Augusta!

"So disappointed! NO POOL"

2
10/07/2017

After spending a week on a hospital room couch caring for her Mother, my wife just wanted a pool to take a dip in. We'd already had to get a room twice in the area so funds were low. We went with BWPlus because they boasted and showed pics of an outdoor pool and newly renovated rooms. The lobby looked great and promising. I chose to unload through a side entrance. Two unlocked doors on the first floor, neither required a key card. They led through a dingy, stifling hallway to our room. The room wasn't terrible. It was certainly better than the hallways. After I dropped my stuff in the room, I went to check out the pool. Empty! When my wife arrived to find that out and saw the hallways, lack of security and less than impressive room, she wanted to leave. I booked through Expedia and explained to them our issue with the misrepresentation and they offered to call the hotel on our behalf to plead our case. No luck. BWPlus held firm on their no cancellation policy even though they could not produce what they advertised. So, 30min after checking in and $110 later, we left to find a new hotel. We were pleased to find a brand new Fairfield Inn by Marriot a mile away. For $25 (Sunday night rate) more, they had a pool, awesome breakfast and floors you feel comfortable walking barefoot on! The overall feel walking in was like night and day.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Jodi D, Thank you for taking the time to review our property. On behalf of our entire team, I would like to sincerely apologize for not meeting your standards. Also, I apologize for our pool being closed during your time here. Our maintenance team is currently in the process of finishing up repairs, and it should be opened soon. I will most definitely be passing along your comments to the attention of our General Manager. We hope that the next time you are in the Augusta area you will give us another chance to not only meet, but exceed your expectations.

"Lost night."

3
10/07/2017

The hotel was adequate for a quick stay over. A/C system was noisy the first night but was repaired by the time I returned for the second night's stay! Did not report during first night due to late time.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear C7280Iscotta, Thank you for taking the time to write this kind review. We look forward to having you back again as our guest soon.

"Unexspected Joy"

5
09/07/2017

Traveling from Scranton PA to St. John, New Brunswick was not sure where we would stay. When we got to Augusta Maine, my husband was looking tired. In looking for a place to stay we say Best Western Plus. What a great place. From the check in when we got there with no reservations the staff were courteous and very helpful. Our rooms were excellent and quiet. This hotel is also close to a mall, enjoyed the DQ ice cream. In the morning breakfast was great and Kathy and Katie made our morning. Always enjoyable when people take pride in their work. Brenda the manager stopped by our table to see if we needed anything and to see how our stay was. Will Stay here on our trip back from Prince Edward Island if possible. A delightful and wonderful stay.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Holly1919, Thank you for the kind words about our hotel and staff! We're so glad you chose to stay with us, and we look forward to having you back with us again real soon!

"Seriously in need of a rehab "

3
09/07/2017

The best thing about this place was the staff. So friendly and helpful. The room smelled of smoke and air freshener. It was clean but drab and worn. Good enough for one night but not for a vacation. The breakfast was typically tragic. Why can't we get local baked goods? At least there were waffles.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for your feedback about our hotel. We value our guest's opinions and their suggestions on ways to improve our property. I will definitely be passing your comments along to our general manager and executive head of housekeeping. We hope that the next time you are in the Augusta area you will stay with us again!

"Great value"

4
27/06/2017

Stopped in for the night and was happy with the choice. The rooms were large and inexpensive all things considered. Beds were comfortable and there was free breakfast. Good walking trails behind the civic center too so I didn't need to check out the fitness room. The pool was closed for painting at the time. The lobby and breakfast nook were freezing so bring a sweater

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear hennaeel, Thank you for the kind review and 4 star rating! We are glad you enjoyed your stay, and hope you'll be back to visit us again soon!

"Nice stay"

4
26/06/2017

The room was clean, bathroom was clean and all parts of it were working, all be it knobs , shower heads etc all seemed to be new and all were in working order. Very please will be staying there again soon, for sure..

kspaulding, Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear carlsS205BW, Thank you for taking the time to write this review! We're so glad you enjoyed your stay, and look forward to your next stay with us!

"Good Value"

4
20/06/2017

As other have mentioned...has about everything one needs with stores and restaurants nearby. The breakfast has an attractive presentation but maybe that's the best part. Had problems with room key losing its smarts. Desk clerk seem to know how to over come that(told system we were staying 2 nights) so I think it is a known problem with lock system

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear G H, Thank you for taking the time to write this review. We're glad you enjoyed your stay, and hope that you will be back with us again in the near future!

"Good value, Good People"

4
18/06/2017

The staff is exceptional. Kathy,in housekeeping was very pleasant and always helpful and friendly, as was her whole staff, and the staff at front desk. Worth the time and money for the experience! Is easily accessed from Interstate 95. Easy acess to downtown Augusta and many other shopping areas, and restaurants.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review about our hotel! We appreciate your feedback, and are so glad you found our staff friendly and helpful. We look forward to having you back with us again soon.

"Last Time for BW"

1
16/06/2017

In a crunch not a bad place but would not plan a vacation around it. There were no experience in the staff and the crew was very rude and not helpful at all. Very bad first impressions at the reception

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for your feedback about our hotel. We value our guest's opinions and their suggestions on ways to improve our property. I apologize that you were unsatisfied with the knowledge of our front desk staff. If you could email me at [email protected] to go into further detail about your stay, I would like to get more information about what happened. Again, thank you for taking the time to write this review.

"Good value place"

4
16/06/2017

Clean, comfortable, close to highway and shopping center/restaurants. Excellent value for the price - more than enough amenities. Wouldn't hesitate to stay here again - and am as I write this on my return!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Bob M, Thank you for taking the time to review our hotel! We're so glad you enjoyed your stay! We hope to host you again real soon!

"Exceeded Expectations"

5
16/06/2017

We were greeted by a very friendly staff, fresh baked cookies and a cool glass of lemon-infused ice water. The staff was knowledgeable about the area and provided valuable info. Clean hotel. Comfortable room. Nice breakfast. Location is great, just off highway. Plenty of shopping and restaurants nearby. An excellent stopover location or perfect for a visit to Augusta and Hallowell.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear CTLakegirl, Thank you for taking the time to write this review, and for your kind words! We hope you'll stay with us again on your next trip to Augusta:)

"Breakfast with a warm and cherry welcome"

5
13/06/2017

Excellent service all around. Breakfast was a great value served in a room that was kept clean. Easy, efficent Check-in and Ckeck-out. Convenient location to shopping and Civic Arena where our activities took place.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Brian B, Thank you for taking the time to write a review about our property! I am happy to hear we were conveniently located for you! It was our pleasure to host you during your stay and we hope to host you again in the near future!

"Charlieephillips "

5
08/06/2017

I love staying at Best Western in Augusta, because of the excellent customer service from Sondra, Katie & Kathy. Kathy takes great care of me each time I'm there. All the staff at this property go out of their way for all guests.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Charlie P, Thank you for taking the time to rate and review our hotel! It is always a pleasure to host you. We truly appreciate the kind words and are so glad you enjoyed your stay - We will see you soon:)

"Great Hotel"

5
04/06/2017

Good service at front desk and staff very friendly. Room were clean, stock and had two mints. Breakfast was great and had big select of food. Staff was cleaning and stock all the time well we were eating. Good place to stay and lots of parking space. Not hard to find the Hotel.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Barbara D, Thank you for taking the time to write this review. We're glad you enjoyed your stay, and hope that you'll be back with us again in the future!

"Kind of disappointed for a Best Western"

3
29/05/2017

I've stayed at quite a few different Best Westerns when I need to stay at a hotel, so I felt pretty confident when I booked this one but was a tad disappointed in the experience. I'm going to jump right into the pros and cons.. Pros: - The front staff was super friendly and helpful. I was woken up at 4am from loud neighbors and called the front staff who actually went to the room to listen and confirm, then called them. I mention going to the room because she could have ignored me entirely, or she could have been rude and rang random room numbers. She took the effort to confirm and took care of it. Also, the day person was also extremely friend (Katie I think her name was) - Standard clean room like expected - The lady running the breakfast area was all over the place making sure everything was full at all times. Cons - Kind of limited options for the continental breakfast. No scrambled eggs was a first. Minor nit pick though. Very small con - Room had a funky smell. Both my wife and I noticed it as soon as we went in, but it was 11pm when we finally entered the room and I didn't want to ask to switch. I hoped the smell would go away with the fan running but it didn't. I didn't bring this up to the front, so I do not have a reply how they would have handled it - Loud neighbors. As I mentioned above, being woken up at 4am sucked. The front desk girl took care of it, but sucked that I heard them at all. Walls were pretty thin since they didn't really seem like they were yelling. Just talking fairly loud. - No asprin anywhere! Another very minor gripe. I had a headache and they didn't sell asprin anywhere. Luckily the girl mentioned above (Katie) actually had some. Overall it wasn't a great experience but not a bad one. Most of my issues were minor, and when I did bring it up with the front they took care of it. They also can't really control how loud people will be, so it's not a knock on the hotel, but it does seem like they have thin walls. Would I stay again? Probably, but I would check the room out first to make sure no weird smell

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear stevebeans78, Thank you for your comments; we appreciate the thoroughness of your review. We are sorry that you had a less than ideal experience at our hotel. I am however, happy to hear that you did find the front desk staff to be super friendly and helpful. We hope that you will give us another chance in the near future!

"Nice place"

5
29/05/2017

This was a nice place to stay, the staff was courteous,the room was very nice and the breakfast was good as well. The location worked for us as we were travelling around Maine. The woman at the front desk recommended a great place to eat and directions to get there.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Rich J, Thank you for taking the time to rate and review our hotel! We appreciate the kind words and are so glad you enjoyed your stay - hope to have you back with us again soon!

"Could have done better."

3
27/05/2017

I made my reservation almost 2 months in advance. I was very surprised after driving 10 hours and re-confirming my registration on the way (I responded to a text or email sent to me while travelling) only to have the young lady tell me there were no rooms (at first). She corrected herself, told me I asked for a smoking room (I am allergic, never smoked) and was eventually provided a room with beds too small for us (I reserved a king sized bed for a reason). I was still a bit miffed at my 2 day stay in an inadequate room, especially with the price I paid. Also, the bathtub drain was clogged and no-one responded to my requests the entire stay. That tub would collect water before we could step into the tub. Disgusting. Oh, and don't forget your toothbrush...the free ones they give you will leave you with a mouth full of bristles!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Dear Y5711VYdennish, Thank you for taking the time to tell us about your experience at our hotel. We sincerely appreciate your feedback. It provides us with the information needed to correct problems and improve the services we offer our guests. We hope you will give us another chance to provide you with superior service and accommodations on your next visit to Augusta.

"Comfortable stay"

3
24/05/2017

Room was usual Best Western with fridge, microwave and coffee maker. Wifi was not working during our stay however we were able to access Wifi from the restaurant next door from the breakfast area. Hot items offered in the breakfast area were best left alone (not edible) suggest guests stick to waffles, bagels or cereals. Overall good value for the money. Mall and several restaurants just across the street.

"Great location"

5
23/05/2017

Hotel was right off the highway and was located centrally to all kinds of shopping & restaurants. Most convenient feature was there's an IHOP located right in the hotel itself. Made going for supper after being on the road for a number of hours easy to choose. Gas station not too far away for the late night snack pickup. Great room, very comfortable bed and nice bathroom. Made for a relaxing stay.

"Reason for moving to Maine"

5
21/05/2017

After living 64 years in HOT California we needed a change. We traveled cross the USA searching for THE place to call home. One day we stop at the Best Western in Augusta, Maine, and took a deep breath, finally relaxing. Kathy, Brenda and Robin made our 10day visit wonderful. They helped us find a realtor, places to sightsee, they suggested moving companies, pointed out banks in this area, they explained propane to us, snow removed, even talked to us about the black flies. They truly help to prepare us for living in Maine instead of just visiting. We moved here 4 months after that visit. Maine is a fantastic state to live in. Thank you to Best Western and their wonderful informed staff who really fulfill the needs of the people staying there.

"FANtastic, FANtastic, FANtastic"

5
20/05/2017

The housekeeping staff is FANtastic ... Kathy, Brenda, and Marcia especially! I left a cord in the room when I checked out and was able to go back and get it later in the week with FANtastic friendly help!

"a pleasant experience"

5
19/05/2017

Walking distance to the civic center where our event was which was very convenient. Nice choice of breakfast options on the free buffet. Front desk personnel were pleasant and efficient. Excellent value.

"Kathy was great"

5
13/05/2017

Great hotel Kathy was great and made our stay even better. Would stay again. A lot of food within a couple miles and the cleaning ladies were great would recommend to everyone. A lot of nice sceneries around as well

"visit"

5
05/05/2017

This was our first visit to the Best Western in Augusta and if we have the opportunity to return to Augusta, we would not hesitate to return and to recommend this hotel to friends. We were quick pleasantly surprised by the extensive breakfast offered as well as the hotel employee Brenda who made our breakfast experience very enjoyable.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to rate and review our hotel! We appreciate your kind words, and we are so glad you enjoyed your stay! We look forward to having you back with us again soon!

"Staying at BWP was a pleasure"

5
24/04/2017

Room was very clean and spacious front desk people were so pleasant to my wife and I. Had a lovely Easter breakfast of eggs and hash,juice and a bagel with coffee.Brenda and Teri were so nice trying to help us find and open store on Easter morning.They should be commended for the great hospitality they extended to us.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for your kind words about our hotel and staff! We're so glad you enjoyed your stay, and hope that you will be back to stay with us again real soon!

"Great stop along the way in Maine."

5
24/04/2017

If you want a friendly staff, clean and comfortable room (at a reasonable price), and free breakfast - make sure that you stop at the Best Western Plus Augusta Civic Center Inn, Augusta, Maine. It is worth the trip!

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you so much for taking the time to write a review! We are so pleased to see that you enjoyed all aspects of your stay with us! We look forward to welcoming you back the next time your travels bring you to Augusta.

"Return trip excellent "

5
24/04/2017

I stay here at least 6 times a year ,I've had the best service of many places I stay ,Kathy in housekeeping is very good rooms allways clean and great help the breakfast was outstanding ,Brenda was excellent food was hot and room was very clean great service friendly even though she was very busy great stay and thank you I shall return

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you so much for reviewing our hotel on tripadvisor. We truly appreciate the feedback and are very happy to hear that you enjoyed your stay. We hope to have you back here again soon!

"Business"

5
17/04/2017

We had a ground floor room. Nice and spacious, King bed, micro and fridge. Hot breakfast, which included sausage and eggs, waffles etc. Cold lemon flavored water all day. Staff was wonderful and was happy to accommodate any needs we had. Will be staying here again.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to rate and review our hotel! We appreciate your kind words, and are so glad you enjoyed your stay! We look forward to having you back with us again soon!!

"best western"

3
15/04/2017

the hotel was a little out dated and the security could've been safer, however all the staff was incredibly friendly and helpful, couldn't have asked for more on there part. especially Donna, she was very caring and helpful.

Sondra D, Front Office Manager at Best Western Plus Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review about our hotel! We appreciate your feedback, and are so glad you found our staff friendly and helful. We look forward to having you back with us again soon.

"Overnight stay"

5
15/04/2017

All was acceptable. The room was clean and comfortable. The complimentary breakfast was great with a wide variety of choices. I have stayed at this location several times on my way home from Florida. I would recommend the Best Western to my friends and family while travelling.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this kind review. We look forward to having you back again as our guest soon.

"Best Western (pLUS?)"

2
10/04/2017

We've stayed at this property before and enjoyed it. We reviewed it very positively. No more, I'm afraid. The staff were great, the motel ok, though not exceptional--certainly not 'plus' by any means. The attached restaurant, though not a Best Western owned place, was horrible. A very sour end to a long day of driving. It's an IHOP--replacing a quite good and attractive former tenant. DO NOT GO THERE. They are totally incompetent and shouldn't be in business. Almost nothing on the menu available, badly trained staff etc etc, Sorry Best Western, you have a loser for a partner!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for staying with us and taking the time to write this review. We are happy to hear you found our staff to be great! I apologize that you did not enjoy your meal at I Hop. We will pass along your comments to their management!

"Don't Hesitate"

5
07/04/2017

We stayed here on a drive from Florida back to Nova Scotia. This was an excellent choice - even although renovations were going on at the time of our stay. These did not interfere in any way, and we found the whole place to be very well cared for, the staff friendly and competent, as well as welcoming, as well as appearing to enjoy their place of work. Special thanks to Donna (Breakfast area) and Kathy (manager) for being so personable and friendly.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for the kind words about our hotel and staff! We're so glad you chose to stay with us, and we look forward to having you back with us again real soon!

"Excellent staff and clean rooms. "

4
04/04/2017

I've stayed here many times. There is a lot of construction workers and at times when they are in town- it gets a little loud. The staff are excellent and very customer oriented. Anything you need, just ask! The rooms are a little dated, but there are renovations currently being done so I'm sure that will take care of that issue. Clean bedding and top notch employees!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thanks so much for the kind words! We have a great staff here and we are lucky to have each one of them! We are very excited about are changes and hopefully they will have them completed by summer time. We look forward to hosting you again real soon!

"Average"

3
01/04/2017

Friendly hotel staff. IHOP for dinner "so so". Rooms are average, clean but small. Wasn't crazy about prior restaurant and still not crazy about IHOP. hotle offers decent breakfast which is included. I'll stay again but probably go elsewhere for dinner.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for staying with us and taking the time to write this review. We're glad you enjoyed your room and our friendly staff! I apologize that you did not enjoy your meal at I Hop. We look forward to having you stay with us again!

"Helpful and comfortable"

4
30/03/2017

Staff were very helpful. My room carpeting was stained and dirty... my bed was very comfortable. Amenities were very good, I would recommend this hotel to friends. The breakfast was ok... My overall experience was great.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this review. We appreciate your feedback. My sincere apologies that the carpet in your room was stained and dirty. I will sure to pass along your comments to our head of housekeeping. I am however happy your overall experience was great. Again, thank you for taking the time to write a review. We look forward to hosting you again soon!

"Clean, comfortable, excellent location"

4
28/11/2016

Stayed while on business. Very convenient location with lots of restaurants and shopping. Friendly, helpful staff, quick check in and out. Room was comfortable and clean. Breakfast had good variety and breakfast room spotless and well stocked. Didn't like the round "egg". Would have preferred scrambled.

"Lovely"

5
23/11/2016

Lovely clean, centrally located, easy access from highway. Very clean, updated, quiet. Staff friendly. Very quiet, nice breakfast area. Area approaching the hotel a little dark but hotel parking well lit.

"Weekend stay"

4
18/11/2016

We enjoyed the continental breakfast very much but the room was dirty and smelled bad and missing hanging pictures. We have stayed before and not had this problem but the smell in the room was gross!!!

"Great prices and a great stay"

5
06/11/2016

We stayed here this weekend and the price, service, and rooms were wonderful. We paid $90 for our room, which is the lowest price we have paid anywhere in a very long time. No, it's not the Ritz, but we didn't expect luxury for $90. We were greeted very warmly as we got there, and the girl printed out directions to some places we were looking for. Our room, while a few things were dated was very nice, and really large. The bathroom sink was in the very large and clean bathroom, so there were no issues with privacy. The beds were comfortable, wifi worked great, there was a refrigerator, microwave and coffee maker. They also have a thermostat to control the heat, so it was easy to stay comfortable. This morning we had an excellent continental breakfast. The girls working in the large breakfast room were cheerful and helpful, and there were strawberries and cream and fruit flavored syrup to put on the waffles, along with a lot of other items, including an interesting oatmeal bar. Checkout was easy, and the girl was very helpful and cheerful.

"The best place to stay in Augusta Maine"

5
26/10/2016

This is the place to be..the Staff is exceptional here.. the rooms are awesome..you can take your pets with you.. We stay there for the expo shows right there at the Civic Center and for appointments and visits to my parents and we have always had a great stay.. Brenda (the breakfast girl) we call her is the best..just like family there.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Jackmanhere, Thank you for taking the time to write this kind review. We are so happy you enjoyed your stay, and we look forward to seeing you again soon!

"Family Wedding"

4
25/10/2016

We had booked a block of rooms for our daughters wedding guests. Everything was very good from rooms to service to convenience to wedding venue. Close to the bus service from Portland/Boston, shopping and local eateries.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear David B., Thank you for taking the time to write a review! I am very happy to hear that everything was good for you during your stay! It was our pleasure to host you and your guests during your daughters special day! Congratulations to the newlyweds!

"Great location"

5
23/10/2016

Very nice room. Clean with comfortable bed. Amenities included microwave, mini-fridge, and coffee maker. Very convenient to the mall and many restaurants. Easy off and easy on to the highway. Really enjoyed our stay.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Dwight H, Thank you for taking the time to write a review about our property! We are so glad you found our beds to be comfortable and rooms clean! Also, thank you for mentioning our room amenities! We look forward to hosting you again in the near future!

"Can't beat the location"

4
21/10/2016

We were intransit from Maine to New Hampshire. This hotel worked out great. Very clean,nice helpful staff and a great location. Breakfast was nice with plenty of room in the breakfast area. Easy access off and back on the freeway. Also close proximity to the state capitol for some nice pictures.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this review ! We're glad you enjoyed your stay and found us to be in a convenient location. We look forward to having you back with us again in the future!

"Service With A Smile!"

4
15/10/2016

I stayed at the Best Western Plus while attending a conference at the Civic Center - SO convenient and with several restaurants and stores across the road, it was even more so! The service at the front desk was top-notch. Room was clean and well-appointed. Ample parking. Easy to access off Route 95. Would stay here again next time.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this kind review. We are so happy you enjoyed your stay, and we look forward to seeing you again soon!

"Above average"

4
08/10/2016

Drove a long way to get there...once again in October and it was a Friday night, so the price was $250+ The room was clean...but no fan in the bathroom. No freezer in the refrigerator but staff allowed us to use the hotel freezer. The night attendant was friendly and helpful. The breakfast was OK, but now eggs. Whaaah! Instant oatmeal and Biscuits with sausage gravy had to suffice. Very close to huge market plaza with Walmart, Sam's Club, Kohl's, many more.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review about our property! I am happy to hear you found our rooms to be clean and location to be convenient! I apologize for the bathroom fan not working during your stay. We hope that you will stay with us again the next time you are in the area!

"Great hotel - Great location"

5
07/10/2016

Great hotel and great location. Being located just across from a huge shopping plaza that has just about every store that you could want is a major plus. The area contains many restaurants that you can choose from. The staff are very welcoming and very knowledgeable about the area. The rooms are clean. Breakfast is a great added benefit to the stay. Not the ordinary breakfast but a good choice of hot foods available as well. I have stayed here three times this year and will continue to make this hotel my go to place when I am need a place to stay when in the Augusta area.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write this kind review! I am very happy to hear you find our staff welcoming and very knowledgeable. I am also happy to hear we will be your hotel of choice when in the area! We look forward to hosting you again real soon!

"Fair weekend"

4
05/10/2016

We came up late on a Friday night for the weekend. The receptionist welcomed us graciously. I had inadvertently book a smoking room and I requested to change to nonsmoking. Unfortunately there were not any available however she was able to reserve a non smoking room for Saturday. I thanked her and we went to settle in for the night. When we opened the door it reeked of smoke. The room appeared to be clean but it felt like there was a nicotine film on everything. The carpet was wet and there were cigarette burns throughout. I understand that it was a smoking room but come on, it was gross. The next day we changed rooms without any problem to the nonsmoking room reserved for us the night before. Much better! Enjoyed a nice continental breakfast on Sunday. I gave 4 stars only because of the smoking room, but it was my own fault. Otherwise a great weekend

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review! I am happy to inform you that we are going to be a completely non-smoking property as of summer 2017! I am happy we were bale to switch rooms for your second night. We hope the next time you're in the area you will stay with us again.

"Clean, compact room"

4
01/10/2016

Our room was clean and had everything we needed. It was very compact, but arranged to take advantage of the space. It had a small microwave, but it was large enough for our needs. We were comfortable there. The staff was very friendly.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for writing a review! We're so glad you enjoyed your stay, and we hope to have the pleasure of hosting you again in the near future!

"Visitor"

5
29/09/2016

I would recommend!!! Very clean and comfortable! Staff is super friendly. The grounds are well maintained. Breakfast choices are great and dining area is also clean and well maintained. I would stay here again for sure. Closest accommodation to civic center.

"Perfect convention hotel"

5
23/09/2016

The National Narrow Gauge Convention chose this hotel and arranged for a group rate. The hotel is just steps away from the convention center and also in walking distance to an Olive Garden restaurant and shopping mall. Eventually, there will be a restaurant attached to the hotel. The BW breakfast bar was excellent and opened early enough so we could eat before the various tours and events.

"Bad hotel experience"

2
22/09/2016

The staff does not recognize diamond members. In fact they gave me the worst room they had available, a handi-cap room by all the noise on the parking lot. Asked to speak to a manager but they said none available but would contact me in morning. No one did. Hotels smells bad and is very dated. There are better options on the area fro the price.

"Worn "

2
20/09/2016

Carpet looked worn and dirty. Bathroom floor dirty. Coffee maker inside of water tank dirty. Pillows good. Bed was hard. I would say if you are going to stay here ask for a newly renovated room. If they don't have any available. Motor on.

"GREAT PLACE TO STAY"

5
18/09/2016

I really like the staff here. They where very friendly and helpful. If you needed something they where more than happy to help you. The rooms are very clean. The breakfast was very good. The breakfast lady was always on top of everything and very friendly. The room was very comfortable. The wake up calls where always on time when they where suppose to be. I would tell anyone if need a place to go this would be a great place to go

"Good Value. Clean & Newly renovated rooms. Great breakfast."

5
18/09/2016

We usually stay at a different hotel when visiting Augusta, but this time do to a better price and similar rating, we tried the Best Western...I am glad we did. It exceeded my expectations: staff was very friendly, rooms are exactly what you would expect, the breakfast had the best selection, I have seen at any hotel. The lady who worked th ed breakfast room was helpful and very friendly and keep everything stocked and clean, even during a busy Saturday morning. We will definitely be going back, and have recommended it already, to family who travel through the Augusta area. If clean rooms, location to shopping, and valued priced are what you are looking for in a hotel, I recommend you book a room here.

"Dog friendly, consistent quality"

5
31/08/2016

This is a dog friendly hotel that only charges $10 a night for two dogs! The rooms are in good shape and very clean. The included breakfasts are typical cafeteria food, Ok for when you are in a hurry. The staff is always pleasant and accommodating.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review of our property! It was our pleasure to host you and your pets while you were in the area! I am happy to hear that you found our rooms in good shape and very clean! We hope that you will stay with us again soon!

"Good value"

5
29/08/2016

Convenient location, nice place, reasonable price, good breakfast. Great promotion where you can earn $50 on another stay after 2 separate stays. Clean and comfortable. A good value for travelers. Join the rewards program.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear B8089QBfrankh, Thank you for taking the time to write a review of our property! I am happy to hear that you found our hotel to be at a convenient location and at a reasonable price! Also, thank you mentioning our current promotion we are offering! We look forward to hosting you again in the near future!

"Stayed for a week"

4
28/08/2016

We visited from UK in August. Cannot fault size of rooms and service from staff especially Brenda the breakfast lady as you are met with such a nice friendly smile and chat each morning. I did however feel at times that extra staff were needed when coaches were in or the Hotel full. Our room was missed one day when it was full to capacity (we all make mistakes) we arrived back about 8.30pm my hubby went to reception to say about it and the poor lady was the only one about and on her own so did offer to come sort when she could, but we are easy going and asked for clean towels and trash bags as its just one of those things. PLEASE, PLEASE buy Brenda a new cream and fruit server as the lid is broke and she was forever explain to guests lol

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear E E, Thank you for taking the time to write a review of our property! We really appreciate the feedback. I am happy to hear you were greeted each day with a friendly smile and morning chat! I sincerely apologize for the oversight of your room not being cleaned. I will pass your comments along to our head of housekeeping to prevent future oversights. We hope to host you again the next time you're in the Augusta area!

"Great Place to stay"

5
26/08/2016

Excellent accommodations, fine hot breakfast, fine Staff, comfortable and clean beds and rooms. Easy on and off of I-95. My wife is very particular about the cleanliness of hotel rooms and the quality of the sheets and towels. She was very pleased here.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Joseph F, Thank you for taking the time to write a review about our property! I am so happy to hear you find our hotel to be clean and comfortable! I am glad you got to enjoy our hot continental breakfast during your stay! We hope to host you and your wife on future trips to Maine!

"Smokey room. Service poor"

3
23/08/2016

We were forced to stay here due to heavy traffic in the area for concerts in Bangor and Augusta. The lady was about as friendly as a pet raccoon. I asked for non smoking but she that this was all they had. Did not know that smoking was still permitted. She was unconcerned and really did not seem to care. First and last time staying there.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Kingcoady, Thank you for your feedback about our hotel. We value our guest's opinions and their suggestions on ways to improve our property. I apologize that you were unsatisfied with the fact that we still offer smoking rooms. Unfortunately, we find that we still have quite a few people requesting those rooms. Again, I am sorry we had no others room to offer during your time in the area. We do hope you will give us another chance to not only meet your standards, but exceed them.

"VERY nice staff"

4
23/08/2016

We were very happy with the whole staff! The bed was actually comfortable for me. The outside was nicely taken care of too. The attached restaurant was just OK, but GREAT beer selection. If we go to Augusta again, we'll certainly stay here!!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Lisa M, Thank you for taking the time to write a review our property! It was a pleasure to host you during your stay and we hope to host you again in the near future!

"Great Stay"

5
22/08/2016

Stopped on our way to Bangor so it was an easy off / easy on stop off the highway. The beds were very comfortable,the room was clean, the staff was attentive & the connecting restaurant/bar was very convenient. Very pleased!

"Wicked Good!"

5
21/08/2016

Had a wonderful stay! The staff were friendly, the rooms were very clean, and my dog felt right at home. I would definitely recommend this establishment and will be staying there in the future! Wicked!

"Good place to stay"

4
20/08/2016

This hotel was a little hard to find. It was a good place to stay for the night. Had some trouble with the bath drain, but the staff took the complaint seriously. They were also helpful with an internet problem that turned out to be MY EQUIPMENT, not theirs. Nice pub style restaurant next door.

"Best place to stay in Maine,s capital."

5
18/08/2016

Close to the 95,but really quiet around the hotel.A very welcoming entree,,with newspapers on the tables,coffee and tea available and a very nice place to sit.They have a nice size outdoor-pool,a work-out room and our room was perfect. ..Breakfast was also excellent and enough places to sit.And you d,ont have too far to go to eat......right next door is Rooster,cute place,lot of T.V.s and excellent.We have to come back.

"Good stay "

5
16/08/2016

A quick pit stop at the start of our trip. We had a good stay. As we did a couple years ago. Breakfast was the best selection of our 2 week trip to Indiana and back. Close to shopping and lots of restaurants. I'd stay here again in a heart beat! Staff is very friendly, including the breakfast lady in the morning.

"Overnight "

4
15/08/2016

This motel seemed very clean . The beds were comfortable . I liked that breakfast was included in our price , unfortunately we got in late and over slept missing it . The check out time wasn't until noon time . I would recommend this motel to anyone . Lots of shopping next door if you forget something .

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
dreamer12432, Thank you for taking the time to review our hotel! I am happy to hear you found our hotel clean and beds to be comfortable! Also, I am happy to hear you find us to be conveniently located and that you would recommend our hotel! We hope to host you again the next time you are in the area!

"Very satisfied"

5
15/08/2016

We're very satisfied of our stay there, clean and confortable room with all the amenities in room and guests room. It's a very good quality for the price, and very pleased of the overall experience at this hotel. We're sure to return there in the future. We recommend this to anyone going in this area.

"Great hotel for families and large groups"

5
12/08/2016

We were in town for a softball tournament. This hotel was an excellent choice for our team. hotel was nice, staff were extremely nice and helpful. free breakfast, restaurant attached, outdoor pool with nice grass area to play yard games. we will definitely stay here next year!

"Great service,very friendly staff, clean rooms, convenient location, shopping close by."

5
08/08/2016

Our room was very clean which is very important to us, bathroom was spotless!!!! Staff her is so friendly always wanting to know if they can help with anything. Kathy head of housekeeping always smiling ,cheery, and helpful. also Marcia did a great job with our room and supplying us with any needs for our room. Breakfast was great.....And Sondra at the front desk mapped our a route for us to the lobster fest and always had a smile . Employees all seemed like they enjoyed helping us with anything..... We felt right at home!!!!

"Great Room, Friendly Staff"

5
05/08/2016

The motel is well- situated very close to the Civic Center and there is shopping and restaurants nearby. The staff was really friendly and professional. Our room was large, clean and well-appointed. The beds were really comfortable, which is really critical after a long day on the road. The Continental Breakfast was very good and there were plenty of choices. You might have to spend a few extra bucks when you go to a Best Western, but we have always received good service and this was no exception.

"Great Service"

5
05/08/2016

Fantastic Service, great staff and amazing breakfast. This was super convenient to the highway and the room I had was easy to get too. Really abundant breakfast- I was pleasantly surprised! I got that last room- though it was smoking. No fault of the hotel, but that was a stinky bummer

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Siridevta K., Thank you for taking the time to review our property! I am happy to hear you found our staff fantastic and breakfast to be amazing! Also, I am happy to hear we were conveniently located for you! We hope that next time you're in the Augusta area you will stay with us again!

"Stones throw from the civic center."

4
03/08/2016

Couldn't have been a more perfect location for the Augusta quilt show. We just walked over there in a couple minutes. Our room was clean, and breakfast was provided every morning, which was nice. My husband enjoyed the waffles while I was able to get a few gluten free options, which included fruit and yogurt and hard boiled eggs. Also the adjoining restaurant, called ROOSTERS had a gluten free salad with fruit, that was very good. The receptionist at the front desk recommended a restaurant nearby (cloud nine in the senator inn), that specialized in seafood, and they also had gluten free selections, so I was in heaven - having some seafood on this trip too. We couldn't have picked a better location for our hotel, and there was even a mall nearby.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Greeneyedsusie, Thank you for taking the time to review our property! I am very happy to hear that you had such a great experience with our hotel! We very much look forward to hosting the guests for the quilt show every year! Also, thank you for mentioning our complimentary breakfast we have been working very hard to offer many options for our all guests! We hope host you again in the near future!

"Cbfred"

3
01/08/2016

The staff was very friendly and helpful. Brenda , who does the breakfast , is a gem and the management should appreciate her. The room was clean but could use updating. The cable tv was always scrambled despite the hotels listing of channels. I requested a room away from the elevator and was placed in a room across from the stairwell that is just as noisy. I would stay again only because of the wonderful staff but would request another room.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Cbfred, Thank you for you recent review of our property! I am pleased to hear you found our hotel to be clean! I am happy to hear you would stay here again! Brenda is a great great asset to our team she is always going above and beyond for all of our guests! We look forward to hosting you again!

"Short Stop"

5
31/07/2016

Great breakfast with lots of choices really appreciate the hotel having gluten free options, that is hard to find on such a breakfast setting. Staff were helpful and accommodating. Clean remote was great addition. Good location and easy to find, quiet. Consider adding a safe in the rooms for valuables.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Angela4142, Thank you for taking the time to review our property! I am glad that you found us to be conveniently located. I am pleased that you had such a great experience at our hotel and that you found our hotel staff to be helpful and accommodating. We look forward to hosting you the next time your travels bring you to the Augusta area!

"Made us ill"

1
30/07/2016

Worn out style next to abandoned commercial property. Never locked back door from parking, only 1 ice machine. Check in didn't give AAA discount. Smoking room stunk whole hallway. By 2 am kid vomiting, throat swelling and headache. Front desk indifference was clear - she focused on how I knew it was a smoking room. Open windows wide. No Benadryl. No sympathy. Stay away from here. Most expensive motel of our 8 nights in Maine. Kids rate it the worst.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
562catherine, Thank you for your recent review of our hotel. We apologize that we did not meet your expectations. We strive daily to exceed our guests expectations. We hope you will give us another opportunity to serve you in the future.

"Ocean view with utility wires"

3
30/07/2016

Bar Harbor Days Inn has nice suites with view of Frenchman's Bay but blocked by thick utility wires. Central location with use of pool and facilities at water side resort. My kids thought this was odd but you just park and walk in. Room had true divider between living and sleeping spaced. Would come again. Loved costal Maine!

"Very Friendly Staff"

4
28/07/2016

I found this hotel to be very good. The staff were very friendly and helpful. The hotel was clean and the room was clean also. Breakfast was pretty good, a nice variety of items to choose from. The location was great for our reason to be there. I would recommend this hotel to others.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Marie V., Thank you for your kind words and for your recommendation of our hotel! We appreciate our guests sharing their experiences with potential guests because it allows them to get a feel of how we run our hotel! We look forward to hosting you next time you're in the Augusta area!

"Good value, A very convenient location"

4
27/07/2016

We used this Inn as a centre for exploration in Mid Maine visiting the Museums at Brunswick and the Coastal Maine Botanical Gardens in Boothbay. having shopping and places to eat close by was very convenient. The room was comfortable and clean, the buffet breakfast had a good range of items (including low carbohydrate offerings) . The Pizza restaurant adjoining the Inn was first class too. Outside swimming Pool provided a welcome break and a place to cool off in.

"Amazing Staff"

3
25/07/2016

Great Staff...we had left something behind and they went out of their way to look for the items...great breakfast...rooms are very mediocre but for the price they are fine..I would consider this hotel for visting day for camp.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Jonathan F., Thank you for reviewing our property we appreciate the feedback! I am very happy to hear our staff was very accommodating during your stay! We have an excellent team here and are lucky to have them! We look forward to hosting you again in the future!

"Good hotel for location and price"

4
25/07/2016

Stayed here for one night. Arrived late and checked out early. Wasn't expecting much, but the rooms are clean and the bathrooms are nice. Decent free breakfast as well. Very nice staff at the front desk and restaurant. Free wi-fi to boot.

"Convenient, dog-friendly."

4
25/07/2016

I stayed here for a dog show, as it was the official hotel. The staff was friendly and helpful, and the hot breakfast was a great timesaver. The rooms were very quiet (I had a friend next door and we could not hear voices, TVs, or even an occasional woof.) I think the pet-friendly rooms are down in one wing, which is nice and won't interfere with anyone who isn't keen on critters. My only criticism is that while the bed was clean and extremely comfortable, the TV large and clear, and the room was clean, there ceiling paint was peeling in spots, and there was some cracking in the bathroom ceiling.

"Very comfortable and enjoyable"

5
21/07/2016

We had to change our room from first assigned one as the toilet overflowed immediately upon use, so be sure to check that. The new room was excellent to our comfort needs. the shower was excellent and had a high soap dish which we appreciated being tall people. The breakfast had traditional hotel free breakfast and the standard bland eggs, but everything was fresh and they provided a wonderful salsa for the eggs and sausage. The associated restaurant Roosters was also very satisfactory. Try any of the pizzas for sure. We will definitely stay here when returning to Augusta. Aso was right across from a large Mall and movie theatre with reclining seats!

"Big Bang for the Buck"

5
19/07/2016

Excellent Accommodations, great staff, easy check-in and out. Great value for the price. This hotel is conveniently located and I love the coal fired oven baked pizza offered at the restaurant. The coffee was great in the room and the breakfast was sufficient.

"Disappointing Stay"

2
19/07/2016

Our experience at the Best Western Plus Augusta was very disappointing. Although the location was very convenient to the Civic Center, and we were attending an event, the accommodations were overall poor. The hotel is extremely dated and a few improvements over the last decade cannot hide the fact that the hotel is very old and worn. There are odors through the hotel and the furniture and beds are old and uncomfortable. The desk staff was initially helpful but when our room went uncleaned the last day of our stay, no one seemed to offer much help or a solution. We won't be back.

"First stay - average- second stay - terrible."

2
13/07/2016

Augusta Me. was our start and finish of a 1 week trip from there to P.E.I. Canada. Of the 7 days, we stayed in Best Western hotels 5 nights, so you know my criticism is honest and not a mad on for this chain. The first stay our room was Ok, not great but good enough we decided to stay again on our last night of our vacation. First stay, a tour bus was there, and they were having breakfast at the time we went to eat, so we made exception for the poor food and the coffee that was so weak, it should not be called coffee. On our second stay our room was $20-$25 more than the first stay. We checked in early and the room we were give was so bad, it should be assigned to the last weary traveler, with a disclaimer and at a 75% discount. The room was right next to the back door, used by most people on that wing, and the ice cooler was just across the hall. This meant everyone coming in or out could be heard with normal voice, let alone kids that don't have a normal voice. It was 10:30 P.M. before we could consider going to sleep. 5:10 A.M. the ice machine started filling coolers. Went for breakfast, eggs in a pool of water. Sausage in a pool of water, and once again the extremely weak coffee ( had to have hot chocolate). This is by far the worst Best Western I've ever stayed at.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dave T., Thank you for reviewing our property. We appreciate guest's feedback as it helps to show us our areas of improvement. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I hope that the next time that you are in Augusta you will give us the opportunity to serve you again as we may be able to provide accommodations that better meet your needs.

"Maine Stop!"

5
13/07/2016

We found the room very clean with all major amenities in it such as coffee maker, fridge, micro-wave, hairdryer and wifi. They have kept up with the standard that we are use to having when using the Best Western Hotel services!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Gino P, Thank you for your kind review of our property! We appreciate the feedback! I am happy that you found your room to be clean and up to your standards! We hope to host you again whenever your travels bring you to the Augusta area again!

"Great Service"

5
12/07/2016

Comfortable room. We had a nice breakfast, good variety and well stocked. A thank you to Fay who took good care of us and made sure that we had everything that we needed. Check in was easy. We would stay again.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Cynthia C, Thank you so much for your wonderful review of our hotel! We appreciate the kind words and are very happy that you were pleased with your stay! We hope to see again soon on your next trip Augusta!

"Really nice place."

4
12/07/2016

Rooms were spacious, and the front desk was accommodating and always had a smile on their face. The front desk manager I believe her name was Sonia was very helpful. Being in the hospitality industry in NYC I can tell you, that you won't regret staying here.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Anastasios G, Thank you for your kind review of our property! I am happy to hear you found your room to be spacious and the front desk accommodating! It was our pleasure to host you during your stay and we look forward to hosting you again in the future!

"First time"

5
10/07/2016

We usually stay at other hotels , but we know Best Western is trying to improve their hotels and image... We thought we would give this hotel a try after reading the reviews.. Well we were please we stayed here and will look at other best western in the future. Everything thing was as expected and then some.. Well done BW you have another convert... Thank you

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Bmtravel1, Thank you for your kind review! I am happy to hear you were pleased with your stay and willing be staying at more Best Westerns in the future! We hope to have you stay with us again on future trips to Maine!

"Above and Beyond"

5
08/07/2016

I alway have high expectations for any Best Western, and while driving we need to take and unexpected break. Of course, we called the closest BW the Augusta Civic Center Inn. Despite our late arrival, and walking in without a reservation the front desk was greatly accommodating. Even providing us with plastic ware to eat the take-out food that came with NO utensils. In the morning the hot breakfast was kept moving even though there was a bus of 100 people leaving at 8 AM the breakfast stayed consistently stocked, with friendly easy going and helpful staff. AMAZING experience!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Mommy1973yd, Thank you so much for the very kind review! I am so very happy to hear you had an amazing experience and our staff was very helpful. We have an excellent team here at Best Western Augusta and we are very lucky to have each one of them! We hope to host you again the next time your travels bring you to the Augusta area!

"Nice location"

3
03/07/2016

The hotel is right next to the Civic Center abnd all the stores and restaurants. The room was clean and the people that works there are very friendly. The fridge was very loud throughtout the night. The pool area nice but alittle dated.The hotel seems pet friendly so there was quite a few dogs on our floor. Overall, we had a nice stay at the reduce rate we found on the web.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Antoine F, Thank you for taking the time to review our property! I am sorry that your fridge was loud during the night. I will definitely have our maintenance team look into this! However, I am happy to hear you found your room to be clean and our staff to be friendly! We hope that next time when you are in the area you will stay with us again!

"Best Western, Augusta,ME"

5
30/06/2016

We have stayed at this hotel many times over the past 5 years. Service has always bee very good. Hotel is located at the right spot for one day's travel from our home in Pennsylvania and subsequent travel to other locations in northern Maine. Plenty of other services such as shopping, food and gas within half mile of hotel.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Kenneth S, Thank you for reviewing our property! I am pleased to hear that you enjoyed your stay and found our location to be convenient. We hope to host you again soon!

"Disappointed"

3
26/06/2016

WE were traveling to this area after a fire destroyed our seasonal home about 25 miles away, we were looking here hoping for as great a stay as our last one visiting our kids on LI, NY. We were sad to see such a small room and one that was considered to be handicapped as my sister who has spent the last 40 years in a wheelchair could not have moved through the room due to it's small size. I notice these things more than the average person but thought wow she would be angry it was called what it was.

"Best Place to Stay in Augusta Maine"

5
24/06/2016

This is just the friendliest - Most helpful -Homey place you could find to stay in Augusta Maine.. We stay there for Business Expos and to visit with family down there.. The people at the desk are so helpful, breakfast is a great selection and the woman that does them is the best..

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you so much for staying with us and for taking the time to write this kind review. We hope to see you again the next time you are in town!

"Convenient to downtown and sights of city"

4
22/06/2016

Stayed only one night. Close to restaurants and transportation (bus station and airport). Breakfast food could have been much better but was serviceable. Staff was excellent as were the chocolate chip cookies at check-in.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to review our hotel. We appreciate the feedback and will use it to improve our product and service. I am happy to hear you found our staff to be excellent and got to enjoy our chocolate chip cookies! We hope to host you again next time you are in the Augusta area!

"California Gangster Pool Parties and Waffles"

4
17/06/2016

This place is dynamite. They have a pool that, barring the Maine weather, could be filled with champagne bottles and babes in bikinis. We're talking Puff Daddy video in Central Maine kind of stuff. The dual waffle irons at the breakfast were OFF THE CHAIN. Since we're in Maine, it would be nice to spring for real maple rather than the corn syrup stuff with brown coloring.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Erich M, Thank you so much for writing such a great review for our hotel! It was our pleasure to host you during your stay! We hope to host you again soon.

"Nice place"

4
15/06/2016

Stayed for business event, well maintained property though it is a little older it is aging well and they seem to keep it up. Staff was very helpful and welcoming. Breakfast was well done and the keep the area clean and well stocked I would definitely stay here again.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Jeff D, Thank you for taking the time to post a review for our property! I am glad that you enjoyed your breakfast with us, found our staff to be helpful and welcoming!

"Great Place to Stay"

5
13/06/2016

This my home away from home when I am in Augusta. The employees are great and so is the pub. They also have a decent fitness center and outside walking loops. The front desk staff are great and there is enough to do nearby to keep you occupied.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review about our hotel for future guests! We appreciate your feedback. I am pleased that you have found our staff to be great and that we are conveniently located! We look forward to hosting you again soon!

"Lovely hotel. Allows indoor marajuana smoking ???"

4
12/06/2016

I have stayed here before & think it is a lovely hotel with nice staff. The location & attached restaurant are great. However, it seems they allow guests to smoke marijuana in their rooms. I was shocked. On the night we stayed, the second floor was a green haze which eventually made its way to the first floor. I don't mean a slight smell of smoke... I mean that the hall on that floor was a haze. I don't know how many smokers there were, but there were a lot ! I was thankful we did not have children with us ! I got an instant headache. I asked about it at the front desk & was told there was a marijuana conference going on next door & the guests were staying at this hotel. The clerk told me there was a sign at the road for the conference. I didn't see the sign but would not have expected the indoor smoking even if I had seen it. She said they were legal card carrying smokers. Considering that most hotels do not allow tobacco smoking indoors anymore, I asked if they were supposed to smoke it inside. She stammered for a minute & said she apologized for the inconvenience. I don't think I'll be staying here again because of that issue.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to review our property as we appreciate feedback from our guests. I am sorry that we were unable to meet your expectations. However, I am happy to hear that you find our hotel to be lovely and our staff nice. I hope that the next time that you are in Augusta you will give us the opportunity to serve you again as we may be able to provide accommodations that better meet your needs.

"Great stop in Augusta"

5
25/05/2016

If you have an activity at the Augusta Civic Center, this is the best place to stay. Walk to the Civic Center (close and well lighted). Comfortable and clean rooms, excellent (included), breakfast. Lots of shopping and restaurants nearby.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
We are so glad you enjoyed your stay! We look forward to having you stay with us again in the near future!

"Home Away From Home"

5
25/05/2016

Have stayed at this property several times over the past few years and enjoyed every stay. Rooms are clean, staff is awesome ,friendly and helpful and care. Hotel is right off 95 and next door to the Civic Center. Has attached restaurant and close to the Marketplace Mall across the street for shopping and more restaurants. Staff makes you feel like family and are very attentive.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your very kind review of our property! It was our pleasure to host you during your trip to Augusta! I pleased to hear you find our rooms to be clean and our staff awesome! We look forward to hosting you again in the near future!

"Friendly"

5
17/05/2016

We arrived and there were cookies on the desk and the staff were very friendly telling us to help ourselves. When we went down for breakfast the staff (Brenda) helped us find everything we needed and talked to us about how we enjoyed our stay. Then the manager came over and asked if we enjoyed our stay and did we need anything(Kathy) The hotel was clean, comfortable, easy to find and super super friendly. We will be back next year for our annual shopping trip. (next to great stores and olive garden.)

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for such a great review! Brenda is most certainly an asset to our company and I will pass along your kind words. We look forward to welcoming you back the next time you are in the Augusta area.

"Shopping trip"

5
16/05/2016

Stayed two nights at Best Western. It was close to highway and the shopping district. Hotel was clean. Staff were friendly and helpful. Continental breakfast was good. Plenty of parking was available.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear KathyanneNovaScotia, Thank you so much for your great review! I am glad you enjoyed your stay and the friendliness of our wonderful staff! We look forward to hosting you the next time your travels bring you to the Augusta area.

"Maine couple on a weekend getaway"

3
16/05/2016

The room was clean staff attentive...and made the effort to switch us to the top floor. The restuant next door was a nice plus and the food there was great. I would suggest they replace the carpet in the room as it was stained in places.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Beth G, Thank you for taking the time to review our property! I am pleased to hear you found your room to be clean and our staff attentive! I will pass your comments along regarding the carpet to our executive head housekeeper. We hope to host you again in the near future!

"Great Stay"

4
16/05/2016

Very impressed with the room presentation. Only there for one night attending graduation ceremony next door but would definitely stay here again. Breakfast area very pleasant with good selection of foods. Very helpful & friendly staff from front desk to breakfast area.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear KellysG145ONG, Thank you for taking the time to review your recent stay with us. I am pleased to hear that you enjoyed your room and our hot continental breakfast, and that the staff was able to make you feel welcomed. We look forward to seeing you again the next time your travels bring you to the area.

"Like home"

5
14/05/2016

Un excellent choix pour courte durée, propre. bon déjeuner et à un prix raisonnable. It is a very choice , the hotel is clean , the breakfast choice is very good and the hotel rate is ok. The front desk people are very nice and they do their best to make you feel at home and make things easy.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Michell893, Merci pour votre avis très gentil de notre ROPRIÉTÉ! Nous avons le plaisir de vous accueillir et vous êtes dans la région de Augusta! Nous nous réjouissons de vous accueillir à nouveau très bientôt!

"Best Western Plus expectations not met"

2
06/05/2016

My wife and I stay at Best Western Plus hotels very often and have stayed at the Augusta previously. During our most recent stay, we found a toe nail next to the bed and the choice of of breakfast items was much less than what Best Western Plus offers at other locations. I also had to to report inaccurate billing as my $25.00 credit voucher hadn't been applied. This is are first bad experience with Best Western Plus and hopefully the Augusta location will follow up. In fairness, the room and bed were very comfortable and staff was nice.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review of our hotel. I apologize that you did not find the cleanliness of your room to meet your standards. I will relay your comments to our Executive head housekeeper, the experience that you described is not up to the standards of excellence that we typically strive for. We hope that you will come back and give us another chance to exceed your expectations!

"Great hotel"

5
28/04/2016

Easy access off the 95!! Very clean property with a very nice room. Room had fridge which was impt. for travellers!! Front desk staff was great on check in!! Breakfast room was great with a nice assortment of breakfast items. Did not shop or visit any other facilities in the area.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your kind words about our property. I am glad to hear that you found our property to be convenient and clean! We look forward to hosting you again in the future!

"Everything you need in a hotel"

5
25/04/2016

Great staff, nice room, good wifi, free parking, free breakfast, well located - and it was a great price. Two bed room was only doubles (not Queens) but it was fine for a one night stay. Close to the 95 so convenient for road tripping.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
I am pleased to hear that you enjoyed our hotel and that you found our hotel to be clean and our location to be convenient. We appreciate you taking the time to review our property!

"close to the action! the staff is the main attraction!"

3
21/04/2016

Coming back from Bangor, I booked a room here! Busy area with attractions, dinning, shopping just outside the city! Staff are the stars of the show! Hotel clean, but a classic, older BW! Room waS nice enough, bathroom big enough, location good enough! Rooms had micro n fridge! Cable was adequate! WiFi was good, too! Due to proximity to civic ctr., tractor trailer drivers stay n park nearby. So noise, could bother light, early eve or morning sleepers! Beds fine, for me, so I slept well! Staff opened doors, checked back room for odd items, baked cookies, offered great info. too! Bar / Restaurant connected, too. Combo hot /continental Bfast, offered too! Checkout was great! Staff, were the stars of the story! But, That place could b a zoo on an event nite @ the civic center!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you so much for you very thorough review of our hotel and amenities! We're glad you enjoyed your stay! I am happy to hear you found our staff to be the stars of the hotel! We have a great team here and we are lucky to have each one of them! We look forward to the next time you visit the Best Western Plus Augusta!

"Best place to stay in Augusta"

5
18/04/2016

This place is just awesome..the staff is friendly and personable..the breakfast buffet is just great.. when looking for a place for the Civic Center Events..this is it. The Motel is located right across from the mall & Sams Club too.. Nice Quiet place to stay

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your review of our hotel! We're glad you enjoyed your stay, and we're happy you enjoyed our breakfast! We hope to have you back again in the future!

"always a great stay"

5
14/04/2016

great friendly staff throughout the hotel. rooms are spotless, even the coffee makers! the staff is very accommodating. I arrived earlier than expected and checked in at 2pm. I requested a room on the 1st floor near the lobby, exactly what I got. I needed good internet for work, no problems there either!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for reviewing our property! It was our pleasure to host you and we look forward to hosting you the next time that you are in town!

"If you don't mind non-smoking rooms next to smoking rooms! DISGUSTING!!!"

1
11/04/2016

Very disappointed. Staff was friendly and helpful, BUT the front desk staff should of told us that our room was on the same level as SMOKING Rooms. We woke up and could smell the smoke coming into our room from the hallway. Totally disgusting. People smoking all outside and INSIDE the hotel! It was like the old days of flying in a plane when people could smoke. Hello......Your inside a tube and the smoke has no where to go. Well if you don't mind the hotel hallways and your NON-Smoking room smelling of smoke, then this is the hotel for you. Again - the staff was nice at the hotel and the Rooster's bar. The breakfast was good with the waffle makers and the Maine blueberries. But very disappointed that a hotel allows smoking rooms. Sorry - but never staying here again. FYI - Kept getting bumped off of Wifi and having to enter password.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to review our property as we appreciate feedback from our guests. I am sorry that we were unable to meet your expectations. I hope that the next time that you are in Augusta you will give us the opportunity to serve you again as we may be able to provide accommodations that better meet your needs.

"Stay here and relax"

4
10/04/2016

This is a very good hotel when you have business and don't want to have to fuss with details. Comfy beds and clean clean clean! I always stay here when in Augusta (ME). I can count on reasonable prices and comfort. I do NOT however recommend the breakfast. It is a bit grim.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you very much for taking the time to write this review - we appreciate your feedback! I am sorry to hear our breakfast does not meet your expectations! However I am happy to hear that you find our beds comfy and prices reasonable! We look forward to hosting you again real soon!

"Comfortable, but not exceptional"

3
04/04/2016

I would like to start by saying the staff was very friendly and willing to help. Especially the blond haired lady taking care of the breakfast room, she was an exceptionally pleasant and helpful lady. Having said that there were issues. The hot water was down for a whole morning, half of the gym equipment was out of order. The internet was spotty at best and the cable was also spotty. The hotel was clean however and centrally located and decently priced.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to review our hotel. We appreciate the feedback and will use it to improve our product and service. We are sorry that your stay didn't meet your expectations. I am however happy to hear that you found our staff friendly and the hotel to be clean! We hope you will stay with us again and give us another chance to exceed your expectations!

"Excellent Hotel Service"

5
31/03/2016

My name is Tom Ruggirello. I'm a Line Haul driver for A. Duie Pyle out of Carteret, NJ. The Best Western in Augusta, ME is one of the nicest hotels I stay at. I frequent it on the average of twice a week. One of the main reasons I look forward to arriving at this hotel over all the others is the smile, personality and professionalism of the front desk manager, Sondra Campbell. Being on the road as often as I am, it's nice to be made to feel like you're at home. She has a genuine interest in her customers, but more so to the truck drivers who she sees on a more regular bases. Promoting her to this position was one of the best moves this hotel could have made. Tom Ruggirello, Carteret, NJ

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your very kind words about our hotel and myself. We greatly appreciate your compliments of our hotel! It is always our pleasure to host you during your frequent stays at our property! Please remember you will always have a second home here at the Augusta Best Western Civic Center Inn!

"Best Western Augusta Maine"

4
28/03/2016

The staff at the Best Western in Augusta Maine are always accommodating. The rooms are always clean and serviced very well. I stayed for two weeks and was pleased every aspect of my stay. The hotel is attached to the Roosters restaurant which is very good for lunch and dinner.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Joe O., Thank you for taking the time to review our property! I am happy to hear that your room was cleaned well! It was our pleasure to host you during your visit to Augusta and we hope to host you again on your next trip here!

"Special thanks for your service !"

5
24/03/2016

I would like to thank each and everyone of the staff for a top hotel.. we just finished a vacation down to the southern states this was our last over night stay on our way home.. The staff were so nice the place was spotless and the best breakfest I ever seen ! Thanks again !!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write us such a great review. We are so glad that you had a pleasant stay at our hotel and appreciate your compliments regarding the staff, cleanliness, and breakfast. We hope you will stay with us again on future trips to Augusta! Thanks Again!

"Spacious basic room"

4
23/03/2016

Stayed one night for a trade show. The room was very spacious, clean and comfortable. The mattresses are not plush and are def lower end compared to most hotels I have stayed at but still gave a fairly comfortable nights sleep. Although some noise seeped through, overall it was quiet. The attached restaurant has good food and drinks and the hotel serves a continental breakfast in the love each h morning. This is a good choice if you are staying in Augusta and want to be right at the Civic Center.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Michael B., Thank you for taking the time to review our property. I apologize that our mattresses were not as plush as others. However, I am happy to hear you found your room clean and comfortable! We hope to host you again in the near future!

"Best hotel experience!"

5
21/03/2016

This was my first time in Maine and my hotel stay was one of the most enjoyable things of my weekend. The staff were friendly and attentive. The lobby, stairs, elevators and room were very clean. I was especially impressed with breakfast time. The selection was great and delicious. Waffles, sausage, individually wrapped pastries, bagels, eggs, yogurt, bars etc. Brenda was the staff attending the breakfast area and she was on point. She kept the area clean, stocked and was incredibly sweet. I'm from Connecticut, and she made me feel welcomed and made my morning. I'm very pleased with my stay and will be back when I'm in the area. Roosters next door is also an amazing time with good food and fun/friendly staff. The Augusta Civic Center is also literally across the parking lot. Fun. Fun. Fun!

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Sarai R., Thanks for writing a review about your recent stay! We are very grateful for all of the compliments regarding how clean and comfortable every thing was! We strive to have top-notch accommodations at a reasonable price. Brenda is an excellent asset to our team we are very lucky to have her! We hope to host you again next time you are in the Augusta area!

"Friendly staff, clean room."

4
21/03/2016

This is my second stay at this property. I was pleased overall with my stay. there was a concert at the building next door, so the breakfast items were not much to choose from, but the staff did a great job improvising with waffles and french toast. Room was clean as usual, and easy check in and out.

Sondra D, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Royann L., Thank you for taking the time to review our hotel. We appreciate the feedback and will use it to improve our product and service. I am happy to hear your room was clean and your check in and out process was easy! We look forward to having you back with us again in the future!

"I'd love to rate this place a 5"

4
11/03/2016

I'd love to be able to give this hotel an excellent rating because the staff is amazing! They go out of their way to be warm, friendly and super accommodating. Walking by the front desk is a pleasure and the daily cookies make it even nicer. The WIFI worked perfectly in my room and connected automatically each day. However, it's not a quiet hotel and you will probably hear voices, televisions, and crying kids from the neighboring rooms and hallway. My room was clean and the bedding spotless. I personally loathe the pillows used in Best Western hotels as they are too firm and thick so I used my down jacket as a pillow. The wonderful staff may very well have had an alternative pillow to offer, but I didn't ask. (In fact, they are SO accommodating, I think they would have gone to Walmart and bought me one, had I voiced my complaint.) The shower area had quite a bit of mold around the ceiling. Sadly, because of the noise and interrupted sleep, I'll probably stay somewhere else next time I'm in town.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thanks for writing a review about your recent stay. I am very sorry that your stay did not exceed your expectations. However, we are very grateful for all of the compliments regarding our staff and how clean and comfortable your room was! We hope you will give us another chance to provide you with excellent service and exceed your expectations next you are in the Augusta area!

"Nice room, good service"

5
07/03/2016

The hotel is in very good shape and is very clean. BW doesn't charge much for adding pets to your stay, which is very important to us. The included buffy style breakfast was good, overall is very good bargain.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to share your thoughts on our hotel with other travelers. I am pleased you enjoyed your experience and we look forward to seeing you again!

"good western"

2
05/03/2016

Rooms were nice. But stains on sheets and bedspread. Had to clean out shower before using it. Friendly people at desk. Very nice breakfast. The pool wasnt open because it was winter and outside pool. Location was convenient

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dear Corey T., Thank you for taking the time to write a review of our hotel. I apologize that you did not find the cleanliness of your room to meet your standards. I will relay your comments to our Executive head housekeeper, the experience that you described is not up to the standards of excellence that we typically strive for. We hope that you will come back and give us another chance to exceed your expectations!

"Business"

5
27/02/2016

Has become like a second family including Management, housekeepers, Receptionists and especially Brenda the breakfast attendant. Clean rooms, comfortable beds, 24 hour coffee and a friendly staff with a great sense of humor. Easy access from I-95 and close to restaurants and shopping.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you so much for your kind words regarding our staff. We have a great team here and it's nice to have that recognized. It is always a pleasure to host you! Please remember you will always have a second home here in Augusta.

"Excellent Room/Service"

5
21/02/2016

I have nothing but good things to say about our stay. Our room attendants name was Donna, and she did an excellent job. Everything was clean and well put together. The only thing that bothered me was I was not able to pull the heavy curtains all the way together, they only went about half-way. Other than that, everything else was spot on. Thank you very much.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thanks for writing a review about your recent stay! We are very grateful for the compliments regarding how clean your room was! We are glad you were satisfied with your experience. We hope to host you again in the near future!

"A nice place to stay"

5
14/02/2016

This was an unplanned overnight stay. Having stayed here once before, when I decided to spend the night in Augusta, the choice of where to stay was easy. Once again, the staff was very friendly and pleasant.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your recent review of our property! Thank you so much for your kind words regarding our staff. We have a great team here and it's nice to have that recognized. We look forward to hosting you again in the near future!

"Go to Hotel in Augusta"

5
11/02/2016

This a great place to stay in Augusta. The food is great and there is plenty to do nearby. I always stay here when I am in the area! The pizza at Rooster's is the best. The fitness center is decent.and the breakfast is great.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thanks for your kind review! I am pleased to hear we are your hotel of choice when you are in the area! We are so glad you enjoyed your stay, and hope you'll be back with us again soon!

"Ok place!"

3
19/01/2016

We stopped here unexpectedly during a snow storm. The staff was very friendly and helpful. We had our dog with us and they gave us a room at the end of the hall right near the exit, so it was easy to take him in and out. The room was a little dated,but everything worked and we had a nice stay. We did not try the restaurant because when we called to ask about room service the lady said yes they did do it, but did not see confident about it. We went to Panera's instead.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for reviewing our property! It was our pleasure to host you as well as your pet and we look forward to hosting you the next time that you are in town!

"Great Stay"

5
19/01/2016

Hotel is clean, Staff is efficient, courteous and friendly. beds are good but bring your own pillow, they have huge pillows and we like ours soft! Hotel has easy access to Civic Center, Area restaurants and shopping. Roosters Restaurant attached to this facility is phenomenal! Best wings in Maine and all food items are great!

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your recent review of our property! It was our pleasure to host you during your stay! I am pleased to here you found our hotel to be clean and our employees efficient and friendly! We hope to host you again in the near future!

"Super helpful staff!!!"

5
15/01/2016

When my vehicle didn't start on a cold morning, the desk clerk and maintenance staff were able to help me get my vehicle started so I could get to my meeting. The restaurant has great food and the rooms were clean and very comfortable bed.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to review our property! I am pleased to hear our staff was able to help you out with your car trouble! We have a great team and they are always willing to help each guest with whatever they may need. We hope to see you again soon!

"Comfortable Stay"

5
15/01/2016

We attended the Maine Agricultural Trade Show, right next door at the Civic Center. The staff was friendly and helpful. The rooms were clean and the bed comfortable. A nice free breakfast in the morning and the woman who takes care of that area is a ray of sunshine in the morning.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for reviewing our property! I am pleased to hear that our staff was able to make an impression on your stay and we look forward to hosting if you again should you return to the Augusta area!

"Business Trip"

4
13/01/2016

The staff at the hotel were top excellent. They were friendly and welcoming. The breakfast items need to be upgraded. Hotel location next to the freeway made travel very easy. There were a number of places to eat close by but the restaurant attached to the hotel had some great wings.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review about our hotel for future guests! We appreciate your feedback. I am pleased to hear that you found our staff friendly and welcoming! We have an excellent staff here at the Best Western Plus and we are lucky to have each one of them! We hope to host you again in the near future!

"A Delightful Place to Stay"

5
07/01/2016

I recently had the pleasure of staying at the Best Western Plus in Augusta, Maine. I was in Augusta on December 30 for a basketball tournament at the Augusta Civic Center. It had snowed earlier in the day and the weather prediction called for some possible freezing rain that night, and it was raining lightly when I came outside. I don't mind driving in snow, but I draw the line at freezing rain, so I opted to spend the night. The Best Western couldn't have been more convenient, being right next door to the Civic Center. When I came to the front desk, the ladies behind the desk made me feel as if I had made their day by deciding to stay at their hotel. I was checked in by a lady named Katie, and the check-in seemed quicker and easier than my check-in at any other hotel or motel. When I looked at the room, I didn't see any closable curtains. I figured there had to be something more than sheers in a first-floor room, so I inquired at the front desk. Katie explained where the curtains were without making me feel foolish (I need no help in that regard). I don't know exactly what kind of bed was in the room, but it was very comfortable. When I had breakfast the next morning, a lady named Brenda was tending the breakfast area. She was very helpful and very pleasant to boot. As I was headed back to my room, a lady named Faye was cleaning the rooms on that hallway,and she asked if my room was ready for cleaning. I said that it was and we had a brief but very pleasant conversation. Everyone I encountered seemed to go out of their way to make sure that I had an enjoyable stay. Truth to tell, I hated to check out, but I couldn't justify extending my stay. If the need arises, I won't hesitate to stay here again,

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for your kind words regarding your recent stay at our property! It was our pleasure to host you! I am pleased to hear our staff made such a great impression on you during your stay! We are very lucky to have such a hardworking group that is dedicated to providing excellent customer service. We look forward to hosting you again in the future!

"Business stay for 3 months"

5
03/01/2016

This is a wonderful location near restaurants and shopping. The rooms are equipped with a micro and fridge. The bed is clean neat and very comfortable. The staff is pleasant and willing to help out always.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Thank you for taking the time to write a review for our property! We appreciate you sharing your experiences with potential hotel guests. I am pleased to hear you found our beds to be neat and very comfortable! I am also pleased to hear our staff was helpful! We have a great staff here at the Best Western Plus and we our lucky to have each one of them! We hope to host you again in the near future!

"Every year"

4
07/12/2015

Attend a Transportation show at the Augusta Civic Center, which is right next door. This is a host hotel and they do a good job and have a fair price. I stay here every year and have never been disappointed. Restaurant is good and always has a large selection of tap beers. Only negative is they close exactly at 11pm.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Gene A., It was our pleasure to host you during your stay! I am glad that you enjoyed your stay. We hope to host you again soon!

"Excellent Staff"

5
02/12/2015

From the Front Desk to the Cleaning staff, this hotel has the most caring and friendly people. They can't do enough for you. And if you are lucky enough to check in with Katie at the Front Desk, your stay will be wonderful.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Diane M T, Thank you for your kind words regarding your recent stay at our property! I am pleased to hear our staff made such a great impression on you during your stay! We have a great team here at the Best Western and we are lucky to have each one of them! We look forward to hosting you again in the future!

"Clean and friendly!"

4
01/12/2015

Brenda, Mary, and the staff that worked on the weekend we stayed here were wonderful. The room was comfortable, with a small fridge, microwave and coffee maker. The cleanliness of the entire facility was unmatched by any hotel I have stayed in. Everything was sparkling, and fresh smelling. Brenda not only served a good continental breakfast, but later on that day we met her cleaning the rooms on our floor. She is amazing.... This may not be the newest hotel in the area, but I would hold it up against any for friendly, clean, and comfortable. I would recommend it, and will stay here again.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
dhavey, Thank you for you recent review of our property! I am pleased to hear you found our hotel to be clean and comfortable! I am happy to hear that you would recommend our hotel and would stay here again! Brenda and Mary are both great assets to our team and go above and beyond for all of our guests! We look forward to hosting you again in the near future!

"Pet friendly for only $10"

5
27/11/2015

Driving up to the property the exterior is disappointing. After entering the lobby its a different story. There is a business center. The breakfast room is great as is the food choice. my only complaint is the lack of a tray to carry items to the room.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
NWS1935, Thank you for taking the time to review our property! We appreciate when previous guest's share their experiences with our potential guests. I apologize that you found the exterior of our hotel to be disappointing. I will bring this to the attention of our ownership team. I am pleased; however, to hear that you enjoyed our complimentary breakfast! We hope that you will stay with us again on your next trip to Augusta!

"Very clean and comfortable hotel."

5
22/11/2015

Nicely updated, clean, large breakfast room, nice comfortable lobby and rooms. Staff is friendly and keep this hotel very clean. The breakfast room is large and with large selection of items.We stay here each visit to Augusta, It's close to shopping and large selection of restaurants. You can walk to Civic Center without having to drive.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Lourdesw2012, Thank you for taking the time to write a review about our hotel for future guests! We appreciate your feedback. I am pleased to hear that you found our lobby to be clean and comfortable. I am also pleased to hear that you stay here each time you visit Augusta! We look forward to hosting you in the future should you find yourself in the Augusta area again!

"An unexpected gem!"

5
20/11/2015

I was SUPER impressed when I walked through the front doors! Very clean, wide open, updated, and bright! I was greeted right away by the front desk clerk. I was early, but she allowed me to check-in anyway. I asked about breakfast, and was informed of the hot breakfast available. They have waffles!! My room was VERY nice, clean, and "roomy". There was a refrigerator. The bathroom was very large, and the shower/tub provided a nice shower. A HUGE plus for me, as a truck driver (without the ability to drive around town looking for a restaurant) was the attached bar and grill. Had 3 GREAT meals there, and was able to watch Sunday football. I HIGHLY recommend this hotel. I'll be back again someday!

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Sarge309, Thank you for taking the time to review our property! I am pleased to hear you found our hotel to be nice and clean! We have a great team that does their best to keep our rooms in tip-top shape! I am also very pleased to hear that you were able to enjoy our continental breakfast and Roosters.We look forward to hosting you again in the near future!

"long day on the road"

4
20/11/2015

After a long day on the road, staff quick and considerate, and the pizza at the on-site restaurant very good. Followed by a quiet night in a comfortable bed and a quick check-out. Everything we asked for at a fair price.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Peter R, Thank you for your recent review of your stay with us at Best Western Plus! We are happy that you found your stay satisfactory and welcome you back when you are next in the Augusta ME area.

"Good Value"

4
18/11/2015

I do not have any complaints, reasonable price, clean and the staff is friendly and professional. It was convenient to 95 and to our business meeting. Shopping is close. Their restaurant is a sports bar - good menu and beer selection. Service was very good.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Christy M, Thank you for taking the time to write a review for our property! We appreciate you sharing your experiences with potential hotel guests. I am glad that you found our hotel to be conveniently located and at a reasonable price! I am also pleased to hear that you found our staff to be friendly and professional! We hope to host you again in the near future!

"Usually stay here!!"

4
18/11/2015

Always check Best Westerns when I plan to stay in a hotel. I'm never disappointed with the rooms. Once I was very disappointed with the breakfast and was reimbursed for it to my delight and usually I can get a fairly good price.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Vanda B, Thank you for taking the time to review our property! It was our pleasure to host you during your stay! We hope to host you again soon!

"All around excellent experience!"

5
15/11/2015

We spent two nights at this property, one for business and the second night for pleasure. The customer service was outstanding, when we called the front desk, we had a quick, positive response to our inquiries. We were traveling with our dogs and the rooms were very clean and comfortable. The hotel received the dogs with open arms which was important for us when booking a place to stay. Breakfast was very tasty both mornings, we had eggs, sausage, bacon, waffles, and several other options to choose from, we definitely left feeling satisfied after eating. We recommend this hotel to others and we would stay at this hotel again.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Cheryl A, Thank you for taking the time to review our property! It was our pleasure to host you and your pet during your visit Augusta! Thank you for commenting on our breakfast selection! We do our best to provide a little bit of something for everyone! I am pleased to hear that you will recommend our hotel to others! We look forward to hosting you again soon!

"Always The Best!"

5
14/11/2015

I am a regular business guest because this hotel experience is always excellent. The staff are always warm and helpful. It feels like a second home. The housekeeping is outstanding. I am always sure to leave a nice tip and some goodies from my client samples.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Jerome O, Thank you for your kind words of our hotel! We appreciate our guests sharing their experiences with potential guests because it allows them to get a feel of how we run our hotel! I am pleased to hear that you find our staff to always be warm and helpful. We hope to host you again soon!

"Great Place To Stay"

5
09/11/2015

I stayed here while working in Maine and loved every day here. Great staff great breakfast clean comfortable room. It was nice that they placed us near an exit because we had dogs with us. Hotel had many guests but rooms were nice and quiet. Sams Pizza place is right down the road and offers great food at good prices Loved staying here and cant wait to come back.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Anne J, I am pleased to hear that you plan on returning to our hotel! It was our pleasure to host you as well as your pet and we look forward to hosting you the next time that you are in town!

"Business"

4
06/11/2015

Good location next to Civic Center so one can just walk across parking lot to venue. Very polite staff. Breakfast was beneficial and clean. Breakfast attendant very helpful, pleasant and strong desire to do a good job. Good choice for the value.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Dana P, It was our pleasure to host you during your stay! I am glad that our hotel was conveniently located for you and that our staff was polite and helpful! We hope to host you again soon!

"hotel stay"

4
03/11/2015

clean rooms.accomadating staffbreakfast was adequate but not a lot of choices.beds were comfortable.location ic convenient to where we bwanted to be.we travel to augusts frequently as we have family here.weve tried most of the hotels in the area but we prefer this one.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Frank F, Thank you for taking the time to review our hotel and our breakfast buffet. I am sorry to hear you find our breakfast buffet to not have a lot of choices. However, I am pleased to hear that you prefer to stay with us over other hotels in the area! We look forward to hosting you again in the near future!

"Quietly Centered"

5
02/11/2015

The room was spacious for my needs for work and relaxation. I found it conveniently located and not a main thoroughfare yet close to eateries I like and shopping. The staff were cheery and helpful and the breakfast widely spread for health and other choices.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Michael D, Thank you for writing a review for our property! It is great that you found our hotel to be spacious and relaxing during your stay! I am also glad that you found our staff to be cheery and helpful! We hope to host you again in the near future!

"The staff was so friendly and helpful."

5
01/11/2015

The breakfast was really good and the rooms were nice as well. There were lots of choices from hot breakfast to cold. Close to I90 freeway and restaurant within walking distance. Lots of shopping across the street.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
KathyB3316351, Thank you for your recent review of your stay with us at Best Western Plus Augusta Civic Center Inn. We are happy that you found your stay satisfactory and welcome you back when you are next in the Augusta ME area.

"BW Close to Augusta ME Civic Center, Shopping and Restaurants + Pet Friendly"

3
31/10/2015

My little dog Harley and I enjoyed our recent stay at the Best Western. Basically across the parking lot from the Augusta ME Civic Center, I found it very convenient to work a conference and have close access to care for my dog. Hotel is Pet Friendly, and minimal fee for Pet. First floor accommodations near the back door was convenient. I think it was $10 in addition to nightly fee for my little dog. Clean, older, but decent accommodations. Had fridge and microwave in room which is a bonus. Nice breakfast area with coffees, juices, expanded continental style offerings. I love the hard boiled eggs! Breakfast starts at 6 am which is good timing for most. Enjoyed it, and would go back there again if I need to with the dog.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Diane M., Thank you for taking the time to review our property! We appreciate when previous guest's share their experiences with our potential guests. I am pleased to hear that you found us to be convenient located. I am also glad to hear that you found our breakfast to meet your expectations! We hope to host you again soon on future trips to Maine!

"Fantastic staff and clean hotel"

5
31/10/2015

The staff at the hotel are the friendliest. It is Halloween and they are dressed up in respectable costumes. The hotel is very clean, as well and there was a variety of breakfast foods ... Including two waffle makers. Great stay!

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Deb A, It was our pleasure to host you during your stay! I am glad that you enjoyed your stay. We hope to host you again soon!

"Great place to stay"

4
28/10/2015

This is a great place to stay in Augusta. Reasonable rates, pretty clean rooms and friendly staff. Great complimentary breakfast. The attached restaurant is very good. Their pizza is outstanding. I would strongly recommend this hotel

"Nice people and a clean hotel!"

5
26/10/2015

We arrived here much later than we anticipated (11pm) but were greeted with a very kind smile and hello from Sondra, behind the desk. Check-in was a breeze, room was clean, comfortable and quiet. Breakfast, which was included, was basic but hot, available, fresh and tasty. The ladies out in the dining area answered questions and cleaned up spills with a most appreciated cheery attitude! We could not have asked for a better 'chain hotel' experience...we can recommend this one without hesitation! (Located very conveniently close to the interstate, too.)

"Great value"

4
21/10/2015

The rooms were clean, the staff was friendly and there was a complimentary breakfast. The selection and quality of breakfast left a bit to be desired, but overall for the price we paid I was extremely satisfied with our stay.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Erin G, Thank you for writing a review for our property! It is great that you found our hotel to be a great value for the price! I am also glad that our hotel met your cleanliness standards and that our staff was friendly! We hope to host you again in the near future!

"Great"

5
20/10/2015

Great place to stay. Will stay here again when we are in Maine. We try to stay here every year when we come to Maine for our son's Marathon in Bar Harbor, Maine. Very friendly employees. Great room and good place to eat.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Mary O, Thank you for your feedback, I am pleased to hear that you will return to stay with us. We have a great team and they are always willing to help each guest with whatever they may need. We look forward to seeing you again!

"Extremely good value, close to I95 ,restaurants and a range of shops."

4
18/10/2015

My wife and I stayed here to break or journey from Cape Cod to home. We had booked in advance so having been warmly welcomed check in was a breeze. Our king sized room was very clean and spacious and our special requests had been catered to . I we had wanted to eat pizza there was integral restaurant as it was we fancied a steak so we went to the Nearby Longhorn's. Breakfast in the morning was very plentiful with good choice of both hot an cold items; there lots of fresh fruit alternatives to. For an overnight stay on a journey this place could not be bettered for value or convenience .

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Bdh1948 Thank you for taking the time to write a review for our property! We appreciate you sharing your experiences with potential hotel guests. I am glad that our rooms were up to par with your cleanliness standards. We have a great team of housekeepers who work very hard to make sure to keep our rooms in tip top shape! We hope to host you again soon!

"nice hotel"

4
14/10/2015

hotel was nice. Close to shopping and a variety of restaurants. Walking distance to the Civic Center. Good breakfast with quite a variety! The rooms have a refridgerator. Beds are a little hard. Front desk attendents were very helpful.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
LakeladySebecMaine, Thank you for reviewing our property! I am glad that you found our location to be convenient, our rooms to be clean and that our breakfast met your expectations! We have a great team and are lucky to have them all! It would be our pleasure to host you during future visits to the Augusta area!

"A excellent Stay"

5
11/10/2015

The staff at this hotel are very friendly and efficient. a concern we had with our first room with a cigarette odour was dealt with immediately, We could not fault the service at this hotel. Just a pity it didn't have a hot tub and Indoor pool.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Alan M, Thank you for taking the time to review our property. I am very happy to hear that our staff was able to promptly get you into a new room that was up to your standards. We have a great team that does their best to keep our rooms in tip-top shape! We hope that you will stay with us again during future trips to Maine!

"Great stay, helpful staff!"

4
09/10/2015

Had a great stay. Wish, would could have stayed longer. Thank you Katie, for the directions to the shopping centers. This was the highlight of my trip. I would recommend anyone to stay here. Thanks for every thing.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Chelle1112015, Thank you for taking the time to review our property! I am pleased to hear that you have found our hotel to be conveniently located for your stay. It is great to hear that you would stay with us again in the future and recommend us to your family and friends. It would be our pleasure to host you during future visits to the Augusta area!

"Great Stay"

5
09/10/2015

Staff was very friendly and helpful. Rooms were clean and orderly. The bed was a little hard for my liking but great if you like a firm mattress. Overall stay was very pleasant and would definitely recommend to others. Location is also great as it is just of the interstate. It is within walking distance of the Civic center which was nice. Also lots of restaurant choices and shopping in the immediate area.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Julie G, Thank you for taking the time to review our property! I am pleased to hear that you have found our staff to be friendly and helpful. It is also great to hear that you would stay with us again in the future and recommend us to your family and friends.

"Leisure"

4
08/10/2015

We would stay again at this hotel. The hotels location to shopping and dining choices was extremely close. Easy to get onto the highways. Staff was very helpful and breakfast was a nice addition before leaving for the days activities.

bwaugustafom, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Kimberly S, Thank you for taking the time to review our property! I am very pleased to hear that our hotel was conveniently located for your stay. We have a great team that does their best to keep our rooms in tip-top shape! I am also very pleased to hear that you were able to enjoy our continental breakfast and found our staff to be friendly and accommodating. We hope that you will stay with us again during future trips to Maine!

"Less than optimal experience"

1
02/10/2015

Front desk staff checked me in at 10:15 p.m. and at 12:15 a.m. knocked on our door and told us that they had given us wrong reservation and noticed that my reservation was made for wrong date, woke my infant and 3 year old up and asked us to move down hall with all of our luggage. Management refused to comp room and accept responsbility for mix up.

Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Lauren C., I apologize that there was confusion with your reservation and that you were unsatisfied that we did not give you a complimentary room for the inconvenience. We did accept responsibility for the mix up of putting you in a room that we did not have available by giving you a discount for about 1/2 of our normal rate; however, our front desk agent was able to check you in to our hotel when the reservation was made for the following evening which is why we were not able to give you a full refund on the reservation. Once again, I sincerely apologize for the inconvenience and hope that you will consider staying with us in the future.

"Augusta, Maine Best Western EXCEPTIONAL!"

5
29/09/2015

After a very long day of driving, we found ourselves between Freeport and Augusta without a place to stay. We spotted a Best Western coupon in one of those hotel coupon booklets and thought we'd give Best Western a try. Drove back to Augusta, thinking they would not take dogs or the coupon. We usually stay at Red Roofs because of our dogs. Not only did they honor the coupon, which made the room a tremendous deal, but they allowed us the dogs with a nominal fee. And the room accommodations were palatial! Clean, huge room with all the amenities. The night desk clerk was warm and friendly. The complimentary breakfast buffet was wonderful and the attendant on duty kept things clean, tidy and was also very friendly. We will definitely try Best Western more often! PS If more dog owners were responsible "parents" cleaning up after their critters and making sure they don't damage the room, perhaps more motels and hotels would be pet friendly. Pet friendly meaning free or a few bucks per pet, not the $75 extra that Holiday Inn or others demand.

Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Jaythered, Thank you for taking the time to review our property! I am very pleased to hear that because of your experience at our hotel that you will consider Bet Westerns more often during your travels. Don't forget to sign up for Best Western Rewards! It is great that you found our rooms to be clean and spacious. We have a great team that does their best to keep our rooms in tip-top shape! I am also very pleased to hear that you were able to enjoy our continental breakfast and found our staff to be friendly and accommodating. We hope that you will stay with us again during future trips to Maine!

"great value"

4
28/09/2015

Great value for the money. Quality equaled a comparable hotel in the area for $70.00 per night cheaper. Continental breakfast was on par with others in the area and higher price range, breakfast room was spacious and comfortable. The on-site restaurant casual food and service were both excellent.

Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Carol M., Thank you for mentioning our value compared to other hotels in our area! I am glad that you enjoyed our breakfast selection as well as our attached restaurant!

"Best Western is the Best"

5
24/09/2015

I've been a Best Western costumer for over a decade and find them to be consistently comfortable and affordable. I would definitely recommend the Best Western PLUS Augusta Civic Center Inn to anyone visiting this city in Maine.

Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Wilma S., Thank you for taking the time to review our property! I am pleased to hear that you have found the Best Westerns that you have stayed at to be consistently comfortable and affordable. It is great to hear that you would stay with us again in the future and recommend us to your family and friends. We hope to host you again soon!

"Overnight Stay in Augusta"

4
21/09/2015

This Hotel staff was very pleasant and the room was very clean. I would reserve a room at this hotel again. Easy access to the highway and downtown. There are numerous Pubs and restaurants in the area.

Belinda P, Front Office Manager at BEST WESTERN PLUS Augusta Civic Center Inn, responded to this review
Bob L., It is great that you found our hotel to be conveniently located and that the cleanliness of your room met your expectations! It would be our pleasure to host you during future visits to the Augusta area!