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Best Western Plus Waterville Grand Hotel, Waterville

4.0/5  - basé sur 425 notations.
375 Main Street, 04901-4924, Waterville, United States - Ver el mapa

Escoja este hotel recién renovado de Waterville que ofrece unas habitaciones de servicio completo y una excelente ubicación a poca distancia de Cianbro, New Balance y el colegio universitario ColbyLas confortables habitaciones de este lujoso pero asequible hotel de Maine están equipadas de forma muy completa con televisión por cable o vía satélite con películas en la habitación, escritorio, acceso a Internet de alta velocidad, microondas, nevera, servicio de habitaciones y mucho más. Disfrute cada mañana de nuestro suculento desayuno gratuito especial en el Restaurante O'Brien, que le permitirá obtener todo el combustible necesario para su día. Relájese y desconecte en nuestra piscina cubierta climatizada de agua salada y nuestra revitalizante bañera de hidromasaje o pida algo para comer o beber en el restaurante y pub irlandés O'Brie's ubicado en el hotel. Además, este hotel que admite mascotas de Maine ofrece un gimnasio, servicio de lavandería, un centro de negocios abierto 24 horas, estacionamiento gratuito, recepción 24 horas y mucho más. ¿Está planificando un banquete, evento corporativo, una celebración nupcial, una reunión, un encuentro de antiguos alumnos o una fiesta? Este hotel de Waterville también ofrece espacio para reuniones con aforo para un máximo de 350 personas y servicios de catering. ¿Se encuentra en la ciudad para visitar a estudiantes o profesores en una de las numerosas universidades de la zona? Durante su estancia en este hotel de la zona central de Maine no tendrá que desplazarse muy lejos para llegar al colegio universitario Colby, el colegio universitario Unity o el colegio universitario Thomas. Los huéspedes en viaje de negocios podrán disfrutar de un cómodo acceso en auto a Sappi Fine Paper, Cianbro, New Balance Shoes, United Technologies y el Hospital Inland. Ubicado en la carretera interestatal 95, nuestros huéspedes podrán disfrutar asimismo de un fantástico acceso a las encantadoras atracciones de la zona, entre las que se incluyen el Capitolio Estatal de Augusta, Belgrade Lakes, el circuito Unity, el campo de golf Natanis, la feria estatal de Skowhegan, Boothbay Harbor, el Museo de Arte del colegio universitario Colby o la casa de subastas James D. Julia Auctions. Con el aeropuerto internacional de Bangor situado a solamente 88 kilómetros de distancia, los desplazamientos no supondrán ningún tipo de dificultad para nuestros huéspedes. Si desea disfrutar de un asequible viaje a Waterville, reserve su estancia en el Best Western Plus® Waterville Grand Hotel hoy mismo. Disfrute de su estancia en nuestro hotel.

Best Western Plus

Waterville Grand Hotel

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
  • Seguro
    Seguro
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Opinión de nuestros clientes

en asociación con tripadvisor fr
GreenLeader Bronze
 
Basado en la opinión de 425 huéspedes
NOTA EMITIDA
Excelente
161
Muy bueno
120
Normal
71
Malo
41
Pésimo
32
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
30
De negocios De negocios
81
En familia En familia
173
En pareja En pareja
88
En solitario En solitario
25
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Pleasant Overnight Stay"

4
18/09/2018

We stopped for the night at the Best Western Plus Waterville in early September. This is a typical Best Western - perfectly acceptable overnight accommodation. I rated the location as very good as it was just off the highway, but it might not be my first choice if I were staying longer than overnight. Our king room was a nice size, it was very clean, and we were pleased to find that there was a pub and restaurant on site as we weren't overly keen to go out again after a long day of driving. The wait staff were very friendly, the meal was not bad, although quantities of food were huge and unnecessary. And I was a little disappointed to get my beer in a plastic cup when I was sitting in a decent restaurant with a nice looking bar. Our dinner was not served on paper plates(!), so not sure why our beer wasn't in a real glass. The included breakfast the next morning was very nice - with 2 or 3 hot choices, and again very pleasant service. Would stay again if travelling through.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to leave us this kind review, and for rating your stay 4 stars :) We're glad you found your room clean, the staff friendly, and our location convenient to the highway. I'll pass along your note to the restaurant management regarding the plastic cup - that's not a normal occurrence, we'll be sure to look into it. Thanks again for staying with us, and I hope we can welcome you back on your next trip to Waterville, Maine!

"Only option in the area"

3
18/09/2018

Right off the Maine Turnpike, which you can hear from your room, this hotel doesn't have many alternatives. The staff is sincere, and hard working but need more help. The room is fine; indistinguisable from any other in this chain, but for many travelers, that's a plus. There is a restaurant/pub. A bit dreary and food more than a bit heavy. Did not look at spa facilities.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Sorry you hear didn't have a great time with us! We try to make sure all of our guests leave happy, but clearly we missed the mark during your stay. Service and satisfaction are of the utmost importance to us, so we hope you'll be sure to come back and give us another try during your next trip to Waterville!

"Ugh!"

2
31/08/2018

Not much to tell about this place other than it was not a great experience, we stayed here for a late night stay on the way to Virginia. We arrived quite late and the front desk clerk was very abrupt, not welcoming after a long drive. I know she was a night clerk, but come on... Anyway, we just wanted to sleep a bit and leave the next morning. The hotel overall is not very attractive and the clientele seemed seedy & rowdy. It felt old and dirty. The price quoted was outrageous for a place like this. The only positive point was the breakfast at the attached Irish pub & restaurant, the food was great and the waitress was friendly, I would return for the breakfast, but that's it. If a Hampton Inn or Fairfield Inn would ever open next door, these guys would be in big trouble! Sorry.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Bose2 - We try hard to make sure every guest feels welcome upon arrival, happy while they're here, and wished well upon departure, and I'm so sorry we clearly missed the mark while you were here. There was an event at the event center the night you arrived, and we apologize for any inconvenience or negative impact the attendees had on your stay. We are glad you enjoyed your breakfast at O'Brien's! We love it there, too. The food there is not only delicious, but cooked to order! We hope you'll decide to give us another try on your next trip through Waterville.

"You'd have to twist my arm pretty hard to return"

2
29/08/2018

This hotel provides shelter from the elements, but not much more than that. The infrastructure is old -- for instance, no shower mixer, but separate hot/cold valves, and caulking everywhere just trying to keep things together. The service was friendly but not always fully competent. We had a room of three and only two sets of towels. It took 3 calls and a few hours before getting our third set. The cooling in our room did not successfully cool the room, creating a restless night for all. Breakfast is served in a pleasant space. However, 'breakfast included' is very misleading- instead you are given a voucher to order off a menu, and everyone seems to comfortably goes over the voucher amount. We'll be in Waterville again and would stay here only if there truly is no other choice -- nice people, but investments needed in infrastructure and staff.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
We're sorry you didn't have a great time with us! We try to make sure all of our guests leave happy, but clearly we missed the mark during your stay. Service and satisfaction are of the utmost importance to us, so we hope you'll be sure to come back and give us another try during your next trip to Waterville!

"Dirty and Smelly"

1
25/08/2018

Easily the most foul smelling hotel I've stayed in over the past decade. This place is old, run down, and nasty. I would avoid it if at all possible. I'm writing this two days after my departure and my clothes still have a perfumed cigarette stench to them. On the plus side, there are many restaurants and stores nearby. When I checked out, the clerk didn't ask how my stay was. They must not even bother at this hotel anymore.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Hi graftcf! We're sorry to hear that you did not enjoy your stay - while we do have smoking rooms at our hotel, they only account for about 10% of the rooms on property. Without your name or your dates and room number on your stay, I can't check the details of your reservation, but I am assuming you booked a smoking room? We do have a strict deodorizing procedure for the smoking rooms, but of course it's not perfect, which is the reason our smoking rooms are designated as such. We apologize that you were in a smoking room when you did not want one. Glad you enjoyed the location and easy access to stores and restaurants! Thank you for the feedback.

"Decent Stay"

4
20/08/2018

I needed a place to stay for a night as a little stop over. The price was reasonable so I decided to stay here. Overall it was a pretty good stay. Checking in was very quick and painless and the woman was friendly. It was kind of a long walk to get to the elevator to bring me up to my room, but it wasn't a big deal. The hallways and elevator weren't the cleanest but my room was very clean which is what mattered most to me. I had to run out to my car at around or after midnight and the hallway on the first floor reeked of weed and there was a little disturbance with some c words thrown around along with some pushing. I don't blame the hotel but it gave me a weird feeling. The bed was very comfortable and the shower had great pressure and temperature. The location is great because it's right next to 95, yet I couldn't hear any highway noise despite my room facing it. I would certainly stay here again as long as the rate is reasonable.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to rate and review your stay, rbarry01usa! We're so glad you enjoyed your time with us, found your bed comfortable, and enjoyed the location. We've taken note of your critique of the hallways and elevator, and will be sure to address this with the housekeeping staff at our next meeting. Please be sure to call the front desk any time you hear a domestic disturbance issue. We do not hear them a lot here, but of course we want to work in the best interest of all our guests. Thank you!

"Great Hotel"

5
12/08/2018

I have stayed at this location on numerous occasions and it never disappoints! Room rates are a great value for this property. Great location, friendly staff and lovely breakfast menu in the dining room! Local shopping is an added feature.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for staying, and for coming back again and again! We're so glad to hear you enjoy your time with us, and very much look forward to welcoming you back on your next trip to Waterville, Maine.

"Not Up To Best Western Standards"

3
11/08/2018

I was in the area for a college visit and booked the Best Western due to name recognition. I have noted some decline in Best Western properties over the past year or so, but this visit will ensure I will not stay again in a Best Western property that I have not recently visited. Initial reaction was the building itself was a non descript square and look very out dated. When we checked into the room I did note it to be on the smallish side. We were on the first floor with a single window and a truck had backed into the spot in front of the window so closely that I could have touched the back of it had the window opened enough. The pool area was dark and smelled horrible. (kind of like vomit) The water looked green though hard to say if it was just the lighting, but clearly did not want to take a chance. Walking through the halls I could smell cigarettes in many places. Back in the room I took off my shoes to find the carpet damp all over (It did not smell bad though and may have been recently shampooed and not yet dry) a very unpleasant feeling. (glad I brought my flip flops) The beds were OK; two full beds which with comfortable mattresses and clean looking sheets. Plenty of pillows. Television was HD and good selection of channels. I turned in at about 1030. I was awakened at about 1230 AM to the sound of loud retching outside my door. (I looked out the peephole to see about 3 adults around a woman who was retching uncontrollably. They went into the room across from mine with the woman going into the bathroom and the continued sound of loud retching. Someone asked for some "spray" and a woman came with a bottle and the man said "spray some on me" which she did and then proceeded to spray repeatedly into the bathroom until someone said "not too much it's strong, let her breathe" They finally shut the door and I went back to my bed and tossed and turned quite a bit finally drifting off. Around 2 AM I heard voices in the hallway and once again looked out the peephole to see a boy around 9 and an older woman standing outside the same room. The boy knocked I didn't hear a response, but did hear the boy say "It's your grandson, let me in" and the boy and older woman went into the room. I again tried to get to sleep but was awakened several times by dog barking (when did it become so popular to travel with dogs?) By morning I just wanted out. They did give us a voucher for breakfast which I had no intention of using due to concerns about the hygienic practices, but seeing as it was in the hotel restaurant which appeared clean we took the chance and were happily surprised the breakfast (I had eggs, bacon, homefries, toast, tea and juice and my daughter had pancakes, bacon and juice) looked and tasted delish. So there is my mixed review. Maybe I just had a bad stay, but pretty sure I would not return.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
We're sorry you didn't have a great time with us! We try to make sure all of our guests leave happy, but clearly we missed the mark during your stay. That is a terrible story about the sick guest - while we do not have control over the health status of our guests, we do apologize for the disturbance. I'm not sure I understand about the spray bottle. Was the person with the spray a hotel employee? If yes, please contact us at [email protected] with more information. Regarding our pool - it is a therapeutic salt water pool, which is why it does not look like a "regular" pool. It's wonderful - if you decided to come back, be sure to give it a try! Service and satisfaction are of the utmost importance to us, so we are sorry to hear we missed the mark during your stay. I hope you'll be sure to come back and give us another try during your next trip to Waterville.

"Spacious room - great overnight"

4
05/08/2018

Don't believe the negative reviews. Very clean. Courteous and friendly staff at front desk and housekeepers. Had issue at check in as Priceline sold us a non smoking room and then booked a smoking room. The hotel staff very graciously fixed this and found us a nonsmoking room at same or better price. Apparently Priceline pulls this nonsense with this hotel. Breakfast is unique arrangement: you get $7 each person vouchers for the connected restaurant. Use against the regular menu, or there are there three options for the price of the voucher that are more than adequate full breakfasts. Our king bed room was spacious with easy chair, desk, good size frig with freezer compartment, and a microwave. Extremely convenient to I-95 exit. And only a couple miles from Colby Campus. Go Mules! Class of ‘75

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to write this review! We are so glad you enjoyed your stay. It's great to hear you found our property to be comfortable, breakfast to your liking, and our staff helpful :) We very much look forward to your next stay with us here at Best Western Plus Waterville!

"The breakfast is un comparable"

4
31/07/2018

This hotel is pretty classic, pretty comfortable. Features a wide range of rooms and pool and fitness center. Quite a bit of parking as well. It is very centrally located in Central Maine and has a lot of businesses next door to make whatever your need is that much more convenient. The breakfast is amazing. It's like a free diner, nothing like it that I've experienced before. Rooms are pretty basic but quaint. Staff is helpful and happy to help.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you so much for such a positive review! We are so glad to hear that you enjoyed your stay, your breakfast, and that our staff took good care of you while you were here. We look forward to the opportunity to see you again on your next trip to Waterville!

"Return Visit"

5
30/07/2018

Again this was an amazing visit! The location is close to anything you may need.The staff was very friendly and helpful. This was my third visit and this is the hotel I will use whenever I am in this area.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to leave this review, Michelle! We are so glad to hear you'll be returning to visit on your next trip to Waterville, Maine!

"April2018"

5
28/07/2018

the location was very good and the hotel was very nice and clean. The rooms are very nice and comfortable and hotel looks like a resort close to a lot of local restaurants. I would recommend this hotel very highly .

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to leave such a kind review! We're so glad you enjoyed your time with us, and I sincerely hope that you'll be back to stay with us the next time you are in Waterville!

"Excellent"

5
25/07/2018

Will be back this Friday for two days then again Sept for 4 days for my daughter wedding the rooms,and pool was excellent staff was excellent and restaurants was also excellent will let family and friends know

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you Sue! We're so excited to welcome you back, and very much look forward to your September stay as well!

"Bugs & Smoke"

1
22/07/2018

This hotel was disgusting. There were bugs in our room, crawling & flying ones!! They entire hotel smelled like smoke. Our room in particular was musty and did not feel clean. I do not recommend this hotel at all. I wish I could give it a zero rating.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Robin, I'm concerned about your review. Could you email [email protected] to let us know which room you stayed in so we can investigate? Cleanliness is very important to us, and we have strict procedures in place to ensure each room is thoroughly cleaned at each turnover, but we will be sure to review procedures with housekeeping to guard against situations like the those detailed in your review. We also have a rigorous pest control policy to ensure that the property is as insect free as possible. Thank you for taking the time to send us this review, so we can ensure the room is in good shape for our future guests

"Not handicapped friendly!"

2
20/07/2018

Rooms are clean, but very small, and there is a restaurant on the premises, but a long walk from the room or elevayor. There is a decided lack of handicapped parking spaces at the 4 entrances. The only non smoking rooms are located down very long hallways making it difficult for someone with bad knees, for example, to traverse the distance. I would have liked to bring in my mobility scooter to make it easier, but there was no space for it in the room and in any case, there were no electrical outlets to plug it into. I might also mention that there was nothing to set the suitcase on except the floor. Really??

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Hi Linda! Thank you for this extremely helpful review. It contains a lot of valuable information, and we do appreciate when our guests take the time to leave helpful comments such as these either with the front desk staff upon check out, or here online . I'd like to start by saying that I am sorry you did not love your time with us, though I am happy to hear that you found your room clean. We do have some rooms that could accommodate a power scooter, but would need to hear from you in advance to ensure you got a room that could suit your needs. I will bring your comment about luggage racks in the rooms and dedicated handicapped parking at our back entrances to the attention of our general manager, and would like to thank you again for your feedback. I hope you'll decide to give us another try and stay with us again on your next trip to Waterville!

"Good Hotel"

5
15/07/2018

Nice place to stay if you do not care about a free hot breakfast buffet. Clean rooms and good staff. Location is great too with lot of shops around. Internet was comparatively faster and i never had bufferinv issue. Hotel even provided a free service to jump start my car

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you, David! We're so glad you enjoyed your stay, and we were happy to help with your car issue. Please be sure to stay with us again on your next trip to Waterville, Maine :)

"Very clean"

4
13/07/2018

We stayed at this hotel during our recent bike trip, found and booked this hotel on TripAdvisor at the last minute and was very pleased with everything, this hotel is very clean, nicely furnished with a very comfy bed and linens, and for us being on a motorcycle trip, coin operated washing machines and clothes dryers was a absolute asset, I definitely would recommend this hotel.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for taking the time to rate and review our hotel, Wendy! We very much hope you'll choose to stay with us again should you ever need accommodations in Waterville, Maine in the future!

"So-So"

3
20/06/2018

Check in was friendly enough. Breakfast food in the restaurant was pretty good and included in the room rate. Hotel is also convenient to many local businesses and Colby College. Two big drawbacks from our stay were (1) the bathroom sink was clogged, and the thought of other guests' refuse coming up is just vile and (2) the waitstaff we had in the restaurant was rather unfriendly. Plus the hotel is rather rundown. Will try another hotel next trip.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for your kind words about our staff, and I'm glad you found the hotel nice! We will pass along your feedback to the appropriate channels, so that we may improve our experience for future guests. We hope you'll come back and give us another try; be sure to visit our hotel again in the future!

"Best included breakfast in several months of staying at different hotels"

5
20/06/2018

Lots of space on both sides of the bathroom vanity for toiletries. "Man sized" toilet bowl. You guys who have experienced cold water immersion or the cold touch of porcelain know what that means. Large desk and comfortable chair for computer work.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thanks for the kind review, Bruce! We very much hope you will stay with us again on your next trip to Waterville!

"Diasappointed"

3
18/06/2018

Had a discount coupon and got charged more than the coupon rate. As a business traveler, I stay in the Waterville area 4 or 5 times a year...I won't stay here in the future. There are several options in the area, suggest you look elsewhere for accommodations.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
I'm sorry for the issue you experienced, and we're very sorry to hear that you will not be staying with us again, mleonard! We hope you will decide to give us another chance :)

"Five comfortable days"

5
10/06/2018

The front desk staff were friendly and knowledgeable and were very efficient with Check in process. The room was clean. The mattress and pillows were comfortable . We were there for 5 days at college events and were treated very well by staff at hotel.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you Jczar2014! We're so glad you enjoyed your stay, and found your room clean and comfortable! Please be sure to stay with us again on your next trip to Waterville :)

"Don't be fooled by high ratings"

2
22/05/2018

I cannot understand how anyone that has spent a night here could give it five stars. I would have to assume some of the high reviews are suspect. The reason I'm giving it two and not a one is because the staff that I encountered were pleasant and responsive. First off read the reviews about "questionable hallway encounters". The people described here were at the front entrance for check in for our stay. The assumption was they were looking for customers of various "business ventures". They were certainly not guests. If you are concerned about safety and you don't carry a firearm this probably isn't the place for you. The doors are very old and very thin. You hear everything in hallway. (Read other reviews)There was an unidentifiable stain on one of our comforters (in other reviews as well). When I called for a new one the reception was pleasant but stated they don't have extras but sent up blankets which was nice but not having extra tells me it's one of those hotels that doesn't wash the comforters.... hence the stain of questionable nature. The breakfast situation is complicated. Unlike most major hotel chains on the planet They sort of kind of have included meals up to a certain amount. Upon checkout I heard another guest looking for items missing presumably from her room, which I cannot say I was shocked about. I'm not sure Best Western is aware this property still operates under their name but if so I should probably avoid the brand from now on.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Spelunk11 - Thanks for your candid review. If you could pass along your room number from your stay, we'd love to inspect your room. We do have a strict turnover protocol for our housekeeping staff to ensure rooms are cleaned thoroughly and properly between stays. Our head housekeeper Sylvia runs a tight ship. Sometimes she is training someone new who is still learning, so we'd love to take this opportunity to make sure our housekeepers learn from and do not repeat their mistakes. Thanks for this! Regarding the second part of your review - we do not allow people "looking for customers of various 'business ventures' " anywhere on property. Waterville is a very small town, where people call each other by name, and I am confident that the kind of "professional" you're suggesting was not hanging out in front of our place of business. Our local police force is pretty savvy, and as I said, this is a small town - they would notice very quickly if that kind of thing were happening here. We do have an event center attached to the hotel, though, and perhaps there was an event or a birthday party that had guests going from one event space to another, which sometime results in people milling around in front of our property. We do have a policy about this, and we try to avoid any situations in which our event center guests might interfere with our hotel guests, and I do very much apologize if that happened during your stay. We will try to be more diligent in the future; comments like yours help us stay on task. The restaurant located inside our hotel allows our guests a breakfast voucher of up to $14 per room, which is applied toward the purchase of your breakfast. We try to make sure this information is displayed correctly via different online sites, but if you saw something on the site you booked through that suggested otherwise, please do not hesitate to let us know. We'd love to get it fixed straightaway! Thanks again for your thorough feedback. We do appreciate and use reviews like this to ensure we are always improving the quality of our guests' experience.

"Pass this up"

3
20/04/2018

At roughly 1450 I entered the Obriens Pub. There were three at the bar. The bartender served the two young ladys, and with out a word to me , walked away. I walked out and ate at a different restaurant. On returning, I entered the pub again, to a new bartender. Ordered a Crown and water, it was served with a lime, certain that I had not ordered a Corona, I ask her to hold the line in the future. The drink tasted so strongly of lime, I paid and left. Upon returning to my room , my key doesn't work. Fixed it at front desk. Entering the room I search for a guide to channels, wanting wanting to see the Red Sox play. Only being shown in lounge. 9.50 a drink for Crown and water, free lime. I decline a return to that place and choose to read instead. The lamp over the reading chair is out. Not willing to stay here for a while, perhaps empty rooms may surprise change.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear etwiggs, we are sorry to hear that your stay with us did not exceed your expectations! We do our very best to make all of our guests happy, but we clearly missed the mark during your stay. Please let us know which room you stayed in so that we can be sure to change the lightbulb, and we will definitely send along your review to O'Brien's management, so that they can talk about your comments with their bartenders. We value your patronage and do hope you will give us another opportunity to be of service to you. Sincerely, Karen

"I love their breakfast..."

5
18/03/2018

I and my wife have gone to this hotel for years. The owners and the staff are excellent. I always look forward to using the pool and hot sauna. I also love the next morning when I go to the cozy breakfast room and eat a breakfast fit for a king.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for the kind review and 5 stars! We very much look forward to welcoming you back on your next trip to Waterville!

"BW Waterville"

5
04/03/2018

I stay here quite often and am a smoker, they have a smoking section in the hotel so if you smoke you need to ask for a smoking room. The rooms are clean and they give you a voucher for breakfast. I would prefer a buffet like the other BW's I stay at. They also have a fitness center, pool and hot tub.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
So glad you enjoy your time with us, Gary! Look forward to welcoming you back again soon :)

"Great breakfast and free!!"

5
25/02/2018

Really great experience. You get 7 bucks for breakfast and much appreciated. Nice room and bathroom. Staff friendly and helpful. Will return next trip to the Waterville area. Easy access to 95 interchange

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you for the kind review and 5 star rating, Stuart! So glad you enjoyed your time with us - looking forward to your next stay with us at Best Western Plus Waterville!

"Questionable hallway encounters and brown water"

2
23/01/2018

Checked and was directed to pull around to door #3 for closest entryway for room access. Pulled around to Door #3 pull in next to a Black Pickup Truck ( Mass Plates) that seemed to have an interior light left on and no one seemingly inside that I could see. While parking next ti this pickup a hand reaches up from the floor behind driver seat and picks up a softdrink cup and then the cup disappears behind drivers seat. I looked for a while from my car and could the reflection of what looked like an Asian woman hunkering down on floor of the cab of the pickup. I immediately moved my car and parked at door #2. Loaded my lugage onto a cart walked down hallway that stunk of cigarettes.....when approaching elevator there were three people ( 2 guys and a woman standing in front of elevator. One of the men says " hey that's not my luggage!" at this point I am ready for trouble. I respond NO! these are MY BAGS! I try to press the call button for the elevator but the woman in this group has positioned herself against the call button causing me to ask her to please move so I can call the elevator...with a displeased grunt, she moved. I went to my 2nd floor and found one middle aged woman roaming the hall from room to room and yet another woman walking around second floor dressed more like a pro than a guest. I lock the door put the Do not disturb sign on the door and hit the sack Next morning housekeeping knocks twice then opens door while I am trying to get dressed to answer knock. I ask if she saw the do not disturb sign her response " yeah someone stole all the signs form the doors during the night. Head down to the conference room for a class and find pitchers of water being placed on tables I pickup a cup and a pitcher and pour some water, only to find the water in the solid white cup is tinged brown in color. When more class members shopw up someone else pours a cup of water from a different pitcher of water only to say " the water has stuff floating around in it AND IT LOOKS BROWN This place made me feel grossly unsafe and i CAN TAKE CARE OF MYSELF!!!!! If you a family or someone that needs the assurance of feeling safe this may not be the place for you Place is really outdated and people are wandering around everywhere

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Rich, I am very sorry to hear about your experience at our hotel. Sometimes we are caught when we are less than our best for our guests. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will use your feedback to help train our staff, and ensure that they are better prepared for the instances you cite in your review. Thank you for leaving this thorough review, as we discuss all matters throughout the company in an effort to make any and all changes possible. We value your patronage and do hope you will give us another opportunity to be of service to you. Sincerely, Karen

"A Very Good, Basic Hotel"

4
07/01/2018

This a a pretty nice, clean, basic hotel with good rates ($90 for a AAA member). There are 32-Inch LCD TVs, free Wi-Fi, free parking, and a decent, free breakfast. The staff is friendly and courteous. It is right off the highway, but on a snowy night, it was difficult to see the nearby exit.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you so much for such a positive review! We are so glad to hear that you enjoyed your stay and that staff took good care of you while you were here. We look forward to the opportunity to see you again!

"To meet our newborn grandaughter"

5
02/01/2018

The location is next to rte. 95. Easy on and off each way. The rooms are nice and clean. The food is very good, and the servers are friendly. Restaurants and the malls are across the street. We will be staying here again.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Stephen T, First off, congratulations on the new addition to your family! Second, thank you so much for taking the time to rate and review our hotel! We're so glad you enjoyed your stay - please be sure to stay with us on your next trip to visit your new granddaughter!

"New Years Eve -17 Degrees"

3
02/01/2018

Great location, easy to find and right across the street from Governors Restaurant. We chose this because it's close to my parents house and it has an indoor pool to burn off some twin 6 year old energy. Very dated interior, room was OK, was warm. Bathroom had some stains. Since it was so cold we chose room service for our meal plan and the food was OK. It was a little discouraging to pay a tip on top of my tip, but they did refund us.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear mountlombard, Thank you for taking the time to rate and review our hotel. We're so happy you enjoyed your stay and found our heated indoor saltwater pool a fun place for your kids to burn some energy in the middle of our cold Maine winter :) Than you for your feedback; we hope you'll be back to visit us again soon!

"Excellent"

5
15/12/2017

We stayed at this hotel for 5 or 6 nights. Had excellent service. The restaurant served very good food and drink. We used both the pool and work out room. Both areas were well maintained. The hotel staff was very nice. No issues, great stay!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear peterhO3563MR, Thank you for taking the time to rate and review our hotel. We are so glad you enjoyed your stay, and truly hope that you will come back and visit us again soon!

"A Wonderful Stay"

5
12/12/2017

I come to the James D. Julia auctions on a fairly regular basis. The Best Western is a great place to stay for these auctions. It is close to the venue; close to the local restaurants; and good to bring clients to for business meetings. All in all - a friendly staff; a clean hotel - so what else could you want?

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear E7064JGtomw, Thank you for taking the time to leave such a kind review! We are so glad you enjoy your stay with us; we very much look forward to welcoming you back on your next trip to the area for one of Mr. Julia's auctions!

"Not sure how they got a 4 star rating"

2
04/12/2017

We spent the night due to my husbands company holiday party being there, we saw the high reviews and figured why not. First we had to walk all the way through the smoking floor to get to the elevator, and being non-smokers this was less than pleasant. The rooms are a little dated, but a good size. The bathroom was also a good size, but my husband had to run the water for several minutes before his shower due to brown water! I will say that the food was good both at the party and at breakfast the next morning. But we will not be staying here again.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear pmcmahon92, We're sorry you didn't have a great time with us! We try to make sure all of our guests leave happy, but clearly we missed the mark during your stay. Service and satisfaction are of the utmost importance to us, so we hope you'll be sure to come back and give us another try during your next trip to Waterville!

"Allways a nice stay"

4
07/11/2017

We travel to Maine every year or two and always stay at the Best Western in Waterville. Service is consistently good and the rooms are always clean and comfortable. A cooked-to-order breakfast in the on-site restaurant is included, and is always good. Service can sometimes be a little slow if too many guests arrive simultaneously, but the staff always seems to be doing the best they can with available resources. Housekeeping is gracious with special requests such as extra coffee, etc.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear MLW2013 - Thank you for taking the time to leave such a kind review! We're so glad you enjoyed your time with us, and I sincerely look forward to welcoming you back to Best Western Plus Waterville on your next trip to our fair city!

"Please tip the waitresses!"

4
06/11/2017

I think that the voucher system is unfair and problematic for the waitstaff in the restaurant. If I hadn't made a special effort to note my total (before the vouchers were applied) I would have only had the receipt for my bill (the remainder of $4 and change) to go on to figure out their tip. I think the restaurant receipts should be redesigned to emphasize the product total, and perhaps give suggested gratuity amounts as I've seen on some receipts. I spoke about my concern while paying to a staff member who appeared to be a manager and she told me that the under-tipping (or lack of tips) "happens all the time." It needs to be addressed. Otherwise, I thought the voucher system was a brilliant way of handling feeding hotel guests!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thanks Lauren! That's a great idea. We'll discuss it at our next staff meeting :) We hope you enjoyed the rest of your stay, and very much look forward to welcoming you back on your next trip to Waterville!

"Colby College Family Weekend"

5
29/10/2017

We stayed two nights for Colby College Family Weekend. The rooms were very clean and nicely appointed. The staff was very friendly, helpful, and courteous. The included breakfast in the hotel restaurant was very good. The setting is very rustic with nice old wood beam work. The nightly room rates were very competitive with area hotels. A very nice stay!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear John C! Thank you for taking the time to review Best Western Plus Waterville! We're so glad you enjoyed your stay with us, and hope you'll return on your next trip to Waterville :) Best, Karen

"very nice rooms, comfortable stay"

5
20/10/2017

Very friendly staff, we had a very comfortable stay. Rooms are recent remodel and fresh. Hotel is quiet and clean. Breakfast is a voucher for cook to order breakfast. We had dinner at the same restaurant which did prove better than breakfast but only because it was very very good.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Dawb99, We truly appreciate the kind words :) Our staff tries to go out of their way to ensure all of our guests have a excellent stay. We look forward to hosting you again on your next trip to the area!!

"Excellent stop over"

5
16/10/2017

Travelling through Maine, booked reservation late and arrived at the hotel within 30 minutes of booking, the arrival experience was excellent and was the stay. Comfortable bed, clean room and friendly staff.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear NaithB, Thank you for the kind review! We're so glad you enjoyed your stay, and I hope you'll join us again on your next trip to Waterville! Best, Karen

"Not a great stay"

2
04/10/2017

Stayed at this Best Western near Colby College for a weekend and it was like we were transported back to the 80s. Room was dark and needed renovation. Bathroom smelled like waste. Walls were paper thin, could hear folks next door casually talking. Bright spots were the service at reception and O'Briens which had great service and decent food.

BestWesternHotels, Corporate at Best Western Plus Waterville Grand Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Disappointed"

3
03/10/2017

We have stayed at many Best Westerns throughout this country and rarely have we been disappointed. In fact we are Gold Crown Members, but sadly this hotel was an exception. On the positive side first...the staff in the, "O'Brians", Restauant were very friendly and outgoing. We ate dinner there the evening of our arrival which happened to be, "Wing Night". If we hadn't been so tired from our days travels, we would have sought another site for dinner as the air was very heavy with a grease smell. So much so that the staff turned up the air conditioners in hopes of clearing the air. We complained how cold it was and we were allowed to move away from the direct cold air. But still we were forced to return to our room for heavy jackets in which we ate our dinner. The nights special was Prime Rib, which we ordered med. rare. When it arrived, the meat was very thin and very well done. We sent it back to the kitchen and the staff was very gracious and the waitress apologized . The second plate was much better and the meat done as ordered and much thicker. I thank the waitress for her patience as well as the 15% discount for our inconvenience........the cooked to order complimentary breakfast was excellent the following morning. The biggest disappointment was the mattress...my husband and I agree that it was one step up from a hammock!! Most people who stay at a hotel are seeking a good nights sleep and this mattress certainly did not afford us that...this was room 150. We certainly hope this isn't represenitive of the entire hotel, as this isn't the standard we have become accustomed to while staying in Best Westerns...... It was also obvious that the carpet in the room and hallways haven't been cleaned for a very long time. In all honesty, this room is one that would be expected in a very inexpensive motel....Waterville Best Western is certainly not a, "do over".

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Saundra D, Thank you for your review! We appreciate your thorough feedback, and will be sure to take a look at the mattress in your room. Please note, however, the carpets are cleaned monthly, and vacuumed every day. We are very sorry you did not fully enjoy your stay with us. We will, however, be sure to pass along your kind words to the management at O'Brien's! Best, Karen :D

"Great place to stay in mid Maine"

5
24/09/2017

After driving awhile it is nice to stay in a hotel with a nice restaurant and lounge. The room was very clean and comfortable. The pool looked good but we didn't use it this time.- maybe next time. Easy to get to, on and off the highway. Lots of area restaurant options but O'Brians in the hotel has a nice lounge and a nice menu. Breakfast choices were many and very good.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear ss319, thank you for the kind review! We are so glad you enjoyed your stay, and very much hope to welcome you back on your next trip to Waterville! Best, Karen

"Better than the average travel hotel"

5
17/09/2017

Big room, very clean, comfy king size bed that I slept 11 hours straight. Coffee in the room was delicious. Ac quiet & strong. Used the fitness center for a run & then relaxed in the pool. Quiet clean and really nice staff

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear S3691RBrichardl - thank you for taking the time to rate and review our hotel! We're so glad you enjoyed your stay :) We hope that we can welcome you back again soon! Best, Karen

"Multiple stays"

5
14/09/2017

I have stayed in this hotel many times over the past 10 years. The staff has always been very friendly and accommodating. Rooms are clean and has very easy access to the interstate. Restaurant has a good breakfast.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear 958tedw, Thank you for taking the time to leave this kind review! We truly appreciate your positive feedback, and we very much look forward to welcoming you back on your next trip to Waterville. Thanks again for staying with us! Best, Karen

"Should have stayed somewhere else"

1
12/09/2017

I was going to stay at the Hampton Inn, but had never stayed at a Best Western and thought I'd give it a try. I should have gone with my first instinct! After working a full day and driving 5 hours thanks to awful traffic, we arrived at Waterville very tired at 9 pm. We had to get up and hit the road early the next morning to continue our journey. We just wanted to crash and sleep! The Best Western put us in a first floor room near a back exit, and every five minutes or so people who had been partying in the lounge used our hallway to get to the parking lot. They were speaking loudly, laughing, cell phones were ringing, and it seemed our door was made of paper. Then, a group of people gathered outside our window to talk and laugh and I started to smell something ... pot! Those people were standing outside our room getting high and the smell was coming right through our closed window! Advice to the Best Western: if you are going to offer a party with DJ in your lounge, either do not allow those people to exit through the hotel proper, or post signs on the doors to the hallways stating that hotel patrons may be trying to sleep, so please keep voices down! Patrol the parking lot and stop people from gathering outside hotel windows! To add insult to the situation, in the morning we went to have breakfast in the hotel restaurant and pancakes were tops on the menu ... and we are in Maine, so of course I wanted some of that real, local maple syrup. SURPRISE! THEY DO NOT SERVE REAL MAPLE SYRUP!! I could not BELIEVE this! The hotel is halfway up the state of Maine, we passed sugar houses all over the place, and they didn't have a drop of real syrup in the kitchen!! I don't even buy that fake corn syrup stuff at home, why would I want it when I'm in the maple kingdom of America?!

BestWesternHotels, Corporate at Best Western Plus Waterville Grand Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Not the Best"

3
07/09/2017

There is a distinct odor or moldiness from the pool facilities and gym. The included breakfast is merely a dollar credit towards the breakfast in the restaurant, so expect to pay something more for a good breakfast.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Helen - Thanks for taking the time to rate and review out hotel. We'll be sure to check out the pool area, but we take some serious pride in ensuring the area is clean and odor free for our guests, so I'm sorry that you did not have that experience! Regarding breakfast, there is a $7 voucher towards breakfast (per person/up to 2 people) in the attached restaurant, but you can choose a number of items off the breakfast menu that comes in under the $7 voucher! We hope you'll come by and give us another chance! We look forward to welcoming you back soon. Best, Karen

"Frequent guest -- consistently clean, comfortable & friendly"

5
02/09/2017

Friendly, accommodating staff at front desk and in dining room. Pool and hot tub clean, although the hallway leading to pool area is in need of updating. My favorite place to stay in the area,whether I'm traveling solo, as a couple or with family.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear deniseann2017, we're so glad you enjoy your time with us! Thank you for continuing to choose Best Western Plus Waterville - we very much look forward to welcoming you back on your next trip to our fair city! Best, Karen

"Our stay in Waterville ME"

4
26/08/2017

The hotel was above average and satisfied. We did have a problem with the door to our room as the door squeaked. It is strange that the staff had not reported it to the management as a little oil would have solved the problem and my rating would have been excellent.

"Recommended and was Great"

1
23/08/2017

Our Canadian friends and recommended this stop when we traveled from South New Jersey to Moncton NB Canada.. we had a beautiful Clean room. And a fab breakfast included.. we will look forward r another B st Western Plus for our way home.

"Convenient place to stop"

3
22/08/2017

Convenient place to stop along the Interstate. Rooms were clean and basic. Free full breakfast with room. Restaurant had a good selection for dinner. Service was good. We stayed here on the way to Nova Scotia and then again on the way back home. Reasonable rates, friendly staff.

"A very good stay at Best Western +, Waterville, ME"

5
22/08/2017

We were thoroughly pleased with the personnel and facility in this hotel. It was clean, quiet, and comfortable. We had tow breakfasts, hors d'oevres, and a buffet group luncheon, all with good food, ample quantity, and efficient service. The huge King sized bed was very comfortable (we'll consider getting one at home). A faulty light switch was promptly fixed.

"FABULOUS PLACE TO STAY!"

5
20/08/2017

Easy to find, just off the Interstate! Front desk folks are very professional and make the guest feel more than welcome! Dinner in their restaurant was exceptional. Service was good, environment was warm and friendly and the food was excellent! Breakfast was in the restaurant using vouchers issued by the front desk. Food was excellent, service was excellent, what a great way to start the day!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear ftvalleyman, Thank you so much for your kind review! It's always a pleasure to receive positive feedback from our guests. I look forward to sharing your comments with our staff. We hope to see you again on your next visit to the area!

"Ok hotel"

3
15/08/2017

This hotel had a comfortable bed and pillows. The internet was not very good. The bathroom was clean but the bedroom could have been a bit cleaner, especially behind the doors. The breakfast was a bit ordinary.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Cheriiel, Thank you for your feedback; we're glad you found your bed comfortable! We hope you'll stay with us on your next trip to Waterville!

"Find another hotel"

1
12/08/2017

Wouldn't bother. Dirty hallways and elevator. Elevator inconveniently located. Long walks to get to rooms. TV broken, had to change rooms. No offer of discount. Breakfast was great - only redeeming quality.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Patricia D, We apologize that you were unhappy with your stay. Occasionally electronics fail, though rarely as of late, as we just upgraded all of the TVs on our property this summer, so we are very sorry for the trouble and inconvenience. Your feedback regarding the elevator and condition of the hallways is extremely valuable to us. We will use your comments to ameliorate our staff on the procedures we have in place to ensure we provide our guests with a tidy and comfortable experience. I am pleased to hear you enjoyed your breakfast and hope you'll come back to stay on your next trip to Waterville. Best, Karen

"excellent stay"

5
08/08/2017

one of the 'best' Best Westerns I've stayed in; very clean rooms, I was on the third floor and there was very little noise, staff was friendly and helpful, breakfast consisted of a buffet or you could order from a menu and BW covered the first $7. Highly recommend this establishment.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear 389diannap, We are so glad you enjoyed your stay! Thank you for taking the time to write this kind review - we are happy to hear you enjoyed your clean rooms, the serenity of the hotel, and your breakfast :) We also love our staff, we're glad you do too! Thanks again for your kind words. We hope you'll stay with us again on your next trip to Waterville!

"Good hotel"

4
08/08/2017

This hotel is convenient and has everything you will need, bar, restaurant clean rooms. We had dinner and breakfast and was very satisfied with the food and the service. The price was a little steep but in a college town I expected that.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Thank you so much for taking the time to write this kind review! We're so glad you enjoyed your stay with us, and we hope that you'll think of us the next time you're in town!

"It was okay, but..."

2
07/08/2017

Stayed here during a high-demand weekend, when lodging options were extremely limited. The room was adequate, and it had its flaws. Lots of pillows, but they were all lumpy. Plenty of cable channels, but the signal failed often. Immediate hot water, but the shower head wasn't clean and the curtain showed mold spots. Large room, but it had a strange odor and the dark carpet was suspect. Dog friendly, but it wasn't my dog's hair on the bedspread. 'Nuff said. It was definitely not worth the high rate of more than $180 per night, but then again, I don't think I'd stay there again no matter how much the price were reduced.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear ZoomGlobal, We're very sorry to hear that you did not enjoy your stay - Our guests' comfort and the cleanliness of the rooms are of the utmost importance to us. We appreciate your feedback, and will use your feedback to help our staff improve on their efforts. If you'd like to reach out to [email protected] to let us know which room you stayed in, we'd love to check out the condition of your room. Thanks in advance, Karen

"Dog friendly but needs updating. Ask about breakfast vouchers. Price not right."

3
07/08/2017

This was probably a luxurious place....in the 1980s.... If you have a dog they'll give you a ground floor room at the back of the hotel. However in this area the hallways look worn/scuffed-up and bathrooms need updating and the a/c didn't seem to work that well as our room felt humid. Room appeared clean. Breakfast vouchers provided for $7 pp at their on site restaurant for which you can choose the buffet or a la carte items. Poor value - $185 USD (including taxes ) for our one night. Staff nice.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Fantom_Gormay, thank you for taking the time to rate and review our hotel. We appreciate your feedback! If you drop us an email at [email protected] to let us know which room you stayed in, we'd love to check out your a/c unit. Thanks again for the feedback, and we hope you'll choose to come back and stay with us on your next trip to Waterville. Best, Karen

"A passable accomodation on the way to north New England"

4
05/08/2017

Nearby Freeway located a satisfactory choice. Friendly staff, easy check in, good parkking room clean, good breakfast with great service and for a good price. The best thing at this hotel. You can listen Main Street and Freeway day and night.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear DFDTravelfreak, thanks for the kind words and positive feedback! We hope to see you on your next trip to the area !

"Summer Team Retreat"

5
02/08/2017

We worked with Liane and her team for our summer math association retreat. The Best Western staff made sure that we were being taken care of at every turn. If something wasn't just right they took care of it quickly and to our satisfaction. We are a non profit with limited funds- we found this site centrally located in the state, easy to get to (right next to the interstate!), reasonably priced and a great team to work with including conference meeting rooms, hotel accommodations and catering. Thank you for making our summer work less stressful and affordable! We would absolutely book here again.

"Very Friendly, but Overall Overpriced and So So "

4
23/07/2017

Good location, pet friendly, VERY warm, welcoming, friendly staff (above average), with easy check in. We were pleasantly surprised by the restaurant on the premises, which was good enough and convenient. Nice toiletries and my husband loved the TV. The bathroom was tiny and in need of updating (cracked ceiling and wall in tub), but newer sink and floor tile. The room wasn't the cleanest, walls were thin, hallways was EXTREMELY loud (and the noise/noisy neighbors woke us up a few times). Called the front desk and noise did subside. Linen and towels were worn out. Beds were tiny, uncomfortable, and so were the pillows. We did NOT have a good night sleep, which is what we personally ultimately pay for. So despite our nice interactions with staff, we are not rested enough for our 4+ hours drive, and feel that we wasted a $175!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear gsanchez_12, thank you for taking the time to rate and review our hotel! We appreciate the kind words, and the thorough feedback. We hope you'll choose to stay with us again on your next trip to Waterville.

"nice place"

4
16/07/2017

stayed for one night ate at their restaurant room very nice, staff was great, hotel well kept front desk staff very helpful in all ways would return again if in the area some day in the future thank you

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear paulgX5110FQ, We're so glad you enjoyed your stay, and we appreciate your kind review and 4 star rating! Very much looking forward to your next stay with us!

"Convenient stop over for family-"

5
11/07/2017

We stayed here for one night with our 3 kids. We got 2 adjoining rooms and had plenty of space for our family. When we called the front desk for a pack and play they were really quick to bring it to us. We popped popcorn in the room and watched a movie on the TV. We went swimming that night and in the morning. The pool was clean and my kids loved the pool and hot tub and had a great time. Its a great location- right off the freeway and across from a Walmart and other stores. So we were able to stock up and keep our perishables in the mini fridge. We ate breakfast at O'Briens and everyone enjoyed their food. It was very affordable and the staff was nice. Would definitely stay there again.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear BostonAW, thank you so much for your kind review. We're so glad you enjoyed your time with us; hope you will stay with us again on your next trip to Waterville!

"Great pool - Comfortable Rooms - Loved the Breakfast"

5
10/07/2017

I was heading up to Acadia with my wife and three children and we wanted to break the drive up a little so we got a couple of rooms here and stayed for a night. Overall, we really enjoyed the place. I loved how the pool was nearly an olympic sized pool so that I could do some laps and then jump in the hot tub to relax. My kids are young so they enjoyed the pool as well. It was also helpful that I could run out to Wal-Mart (located within a big shopping center, basically across the street) and get some needed items for our camping trip in Acadia. The rooms were nice and clean and the Internet seemed to be plenty fast. One of my favorite parts about staying here was the breakfast at O'Brien's. I got a breakfast skillet, my wife got a meal with eggs, bacon, toast, etc. and the kids got pancakes (reg. and blueberry).I REALLY liked the breakfast skillet and I tried my daughters blueberry pancake and it was very good. The service was good and our waitress was very kind to my kids. The restaurant had a nice feel to it (seemed like it was recently updated). Last, I had spilled something in the trunk of my car and it made a total mess. I asked one of the hotel staff if I could borrow a vacuum and he actually came out and vacuumed it up for me! Went above and beyond the call of duty there. I'll definitely be back next time I'm headed up to Acadia!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear ultimatedjs - Reading a review like this one makes our hearts happy! We're so glad you enjoyed your stay, relaxing in the pool & hot tub, and your breakfast. We're always happy to help a traveler in need, and I'm glad one of our staff was able to assist you with the trunk of your car! We truly look forward to your next visit with us; it is always a pleasure to serve such wonderful guests!

"Average hotel"

2
02/07/2017

The description of hotel was misleading. Were led to believe that there was free breakfast but instead it is breakfast for two from three options or $14 credit towards breakfast at Irish restaurant . Even if the room is booked for three people. The website should clearly say that breakfast is for two people only even if the room holds 3 or 4 people and is booked for 3 people. Sneaky

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Animesh S, Thank you for your feedback - we do provide up to a $14 voucher towards a full menu, hot, made to order breakfast per room at O'Brien's Restaurant, which is on site at our hotel. We apologize for any confusion and that the system was not more clear; different websites interpret the information we provide from our hotel as they see fit. If you don't mind reaching out to [email protected] to let us know which site you booked through so we can check into the way the information is presented, we would appreciate it. We hope you enjoyed your stay otherwise, and hope you'll be back to stay with us again. Sincerely, Karen

"Waterville"

3
15/06/2017

This hotel was very clean and the restaurant is pretty cool inside. I thought my salad was overpriced and my mixed drink came out weird. Breakfast was awesome though and included in the rate which was nice. The hotel is very old so we thought the rate should be lower. Definitely needs new towels but overall everything was clean and well-kept.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear caraheredia, thank you for taking the time to write this review! We appreciate the feedback, and hope that you have a chance to stay with us again on your next trip to Waterville!

"Nice, Friendly and Quiet"

4
12/06/2017

Very comfortable rooms and nice clean hotel. Staff is very helpful and professional. It's right across the street from a big shopping center and a Staples, which is convenient for anything forgotten or last-minute.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear L680RWjamess, Thank you for taking the time to write this review, and for your kind words! We hope you'll stay with us again on your next trip to Waterville!

"Best Western Plus"

3
05/06/2017

Average hotel, didn't arrive until 10:30pm and gone at 8am. Would have liked to use hot tub after long day and long drive, pool closed at 10 (like most others) room was clean but beat on; as in a lot of wear and tear. Staff was great all the way around. Breakfast was good, waitstaff pleasant.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear T7485EYjenniferr, Thanks for taking the time to rate & review our hotel! We're glad you enjoyed your stay, and hope you'll stay with us again on your next trip through the area, so you can have a chance to try our hot tub and therapeutic salt-water pool!

"Great Stopover to Northern Maine"

4
05/06/2017

We stayed at this hotel for 1 night on our way up north, and liked it so well we stopped on the way back down. The hallways had a funky smell, but it did not permeate into the rooms. The rooms were comfortable and quiet. We received vouchers for breakfast at the Irish Pub & Restaurant, which is attached to the hotel. Overall, a nice place to stay. .

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear PollyannaDreamgirl, Thank you for taking the time to review our hotel! We're so glad you enjoyed your stay! We hope to see you again on your next trip North!!

"Pleasant experience"

5
06/05/2017

This is our second stay at this hotel travelling back from the winter in Florida to New Brunswick. Very convenient location as directly off highway and easy to find. Room very clean and friendly staff. We love the on site restaurant and the best included breakfast than any other hotel we have ever stayed in. Will be staying an extra night due to bad travelling weather so really glad we chose this Best Western in Waterville.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear nena48 - Thank you for the kind review and the 5 star rating!! We truly appreciate your positive feedback; we're so glad you chose to stay with us; we hope to see you back again soon! Best, Karen

"Horrible trip"

1
05/05/2017

Room was dirty. Hair in the shower. Toilet not cleaned. Nasty odor in the room. Extremely noisy. And our floor reeked of pot. Staff seemed unconcerned with our complaints. Never rectified. I will never stay there again.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear vermontfamily2017 - Thank you for your comments, and I'm so sorry to hear you did not enjoy your time with us. I've allerted the general manager to your complaints. We would like to say that there is no smoking allowed on our property outside of the smoking rooms, so I apologize for that. Our guests' comfort and happiness are important to us, and I apologize that you did not feel we lived up to those expectations while you were here. We hope you'll be willing to come back and give us another chance in the future!

"Temp Home for almost 2 weeks"

5
01/05/2017

While visiting for a Colby College Lacrosse game, my husband and I both came down with the flu. The hotel extended our stay daily as needed and was so accommodating. Personnel seemed genuinely concerned about our health and made sure we had everything we needed. Everyone from front desk, restaurant and cleaning staff were helpful and cheerful.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Clayton B - We're always happy to help guests-in-need! We are so happy you recovered quickly, and we'd like to thank you for choosing our hotel. We hope that we will see you again soon (under better circumstances, of course!!)

"Chocolate Chip Cookies!"

5
22/04/2017

After a four hour drive, walking into the welcoming smell of baking Chocolate chip cookies made the hotel so inviting! We were visiting an area college and only stayed one night. The staff was fun, pleasant and accommodating. The room was clean and spacious and included a hair dryer, iron, refrigerator and microwave. The continental breakfast was very good and had a lot to choose from. I would definitely recommend!

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Lucinda G - We're so glad you enjoyed your stay with us, and hope you'll join us again on your next trip to the Waterville area! Best, Karen

"Just Ok!"

2
17/04/2017

I brought my kids there for a get away. I was not satisfied that I made a complaint and they acted like it didn't matter. I went to pull the window in the room down and the plastic separated from the glass itself and the tips of my fingers got caught in between them leaving blood blisters. Then, swimming in the pool, swarms of ants were coming out of the cracks in the floor. The lady that worked there said it happens all the time and they won't pay to have it taken care of. Then, the lady at the front desk had no personality and glum. Acted like she didn't want to be there. Won't be going back.

kspaulding, Manager at Best Western Plus Waterville Grand Hotel, responded to this review
Dear Ashley H - Thank you so much for taking the time to write this review! We appreciate your feedback, and can say that we are very sorry you did not have the experience you've come to expect from us. We will 100% address the issues you raised, and thank you again for taking the time to tell us about your stay. Sincerely, Karen

"Plus?"

3
16/04/2017

For a Plus hotel, and the price, I was sadly disappointed. Again, got a room not on the ground floor (is this a common thing if you are a member of a particular hotel chain - never getting a convenient ground floor room? seems to be even time I book a hotel no matter the chain and provide my member number, automatic second floor or above, just saying) and in the back of the hotel. I always ask to be able to see my vehicle from my room and it never happens, and it didn't again here. Room was average, nothing I saw to give the hotel a Plus to its name. Never enough plugs in a hotel room by the beds, could not plug my cell in at my bedside. Had to wait 5 minutes for hot water to come from the bathroom sink and still didn't need to add cold to make it tolerable. Shower was a little better but not much, no waiting but not really hot. Booked with "breakfast included" but didn't go, so I asked if there was a different price if you didn't book with breakfast included and was told no. So why make that a choice when booking? Either offer a different rate to choose if guest doesn't want breakfast or don't give a choice. Overall an average room at a "Plus" price. Not much to choose from in the Waterville area but will shop around next time for a better deal.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear purplehuskermama, Thanks so much for taking the time to write this review! We're sorry you did not enjoy your stay with us. Your feedback is valuable, and will help us to provide a better experience to future guests. Sincerely, Karen

"Best Western"

5
12/04/2017

We traveled to Waterville to see our daughter and her team play tennis. Not knowing the area I depended on the internet for a good hotel and this was a good choice! The room was comfortable and clean. Breakfast was delicious.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear sheilab971, Thank you for taking the time to write this review. We're glad you enjoyed your stay, and hope that you'll be back with us again in the future!

"Weekend stay"

4
11/04/2017

This worked out well for us to visit family, and be close to shopping and food. Nice accomodations w a pool and spacious enough for our family of 5. It was right off the highway as well, and provided a good continental breakfast each morning before heading out.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear rebecca s, Thanks for taking the time to rate and review our hotel! We're so glad you enjoyed your stay, and hope that you'll be back to stay with us again soon!! Best, Karen

"Frequent visitor"

5
03/04/2017

Frequent visitor, convenient to highway and downtown. Great staff. Rooms are clean with fridge and microwave. Restaurant menu could use an upgrade but food is decent. Reliable place to stay. Would definitely recommend.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Lindsay, thank you for taking the time to rate and review our hotel! We appreciate your kind words, and are so glad you enjoyed your stay - we look forward to having you back with us again soon :)

"Good value, okay hotel"

3
15/03/2017

I stayed here with my daughter in early March. Hotel is close to the highway and conveniently located near several stores and restaurants. The breakfast is pretty good, but it's a sit-down meal at the restaurant starting at 7. It was slow service on a busy weekend, but pretty good food. The hotel seems to have been remodeled in the past few years, but a few corners of it still feel a but dingy and neglected (mainly near the pool). Overall, a decent stay and a good value, but not amazing.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Rachel, Thank you for taking the time to review our hotel! Your feedback helps us become the best possible hotel we can be for our guests. We hope you and your daughter will come back and visit us again soon! Best, Karen

"Best Western -Excellent Value"

5
08/03/2017

I had the pleasure of staying over here on March 6th to attend a meeting in Waterville the following day . Staff was friendly and attentive . Check in office lounge area was warm , nicely furnished and well appointed . Coffee kiosk near the lounge bathrooms was an added BONUS the morning of the 7th ! The restaurant is clean -comfortable & convenient and I got good service and a great meal ! The room was nicely appointed and clean & VERY comfortable - & a very reasonable cost . Another huge bonus is that it's located adjacent to the Interstate exchange so it's easy to get to and depart from and quickly be on your way - yet close to everything in Waterville too ! For location it gets 6 Stars ! Overall -5 Stars !

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear JeffYoung2009 - We're so happy you enjoyed your time with us. Thank you for taking a moment to write this review and leave us a five star rating! We love hearing about what our customers enjoy :) Thank you again for the kind word, and we hope to have you back with us again soon! Best, Karen

"Don't get the Breakfast"

4
21/11/2016

Room were clean, Bed was comfortable, bathroom was functional. Skip the breakfast the service is very, very slow and food is sub par, they overcooked the eggs Benedict I ordered, plus the cost of $4.25 for juice is expensive. I would recommend going across the street to the Governor's Restaurant & Bakery. The front desk was very helpful and accommodating. Overall I would stay here again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Lawrence S - Thank you for staying with us and taking the time to write this review. We're glad you enjoyed your room and our helpful staff! I apologize that you did not enjoy your breakfast at O'Brien's. We will pass along your comments to their management!

"Nice Hotel...with Great Food"

5
18/11/2016

Typical, but clean and dog friendly room. Food and service at O'Brien's Restaurant and Pub was top notch! Sarah was a most pleasant and dedicated bar tender and server. Enjoyed our evening of food and conversation.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Sandbar_16 - Thank you so much for taking the time to write this review! We hope you'll be back with us again in the future. We'll be sure to pass along your kind words to Sarah at O'Brien's.

"Clean Room at a Good Price-Needs a little TLC"

3
14/11/2016

We stayed for a funeral. They gave us a heavily discounted bereavement rate. The staff was very nice for the most part. Front desk staff was amazing. They made a room available to our parties to get away from the bar/restaurant, because it was "wing night" for the locals. Pool attendant wasn't friendly, but everyone is entitled to a bad day. Waitstaff was very nice (especially Sue!) , one particular bartender was beyond rude, but I think it was a by-product of a miscommunication and a busy "wing night". All in all, not a bad stay. The room was clean and neat. Shower was beyond hot, which was great. The suite was clean and neat. The restaurant breakfast was good. The place could use an update, but given that it sounds like the place doesn't fill up, it'll probably stay as is. The WiFi wasn't great, but I think it may be the area. A clean quiet hotel for a great price, even without the discount.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear BostonParker - Thank you for taking the time to write this kind review, and I'm so sorry for your loss, and that it was a funeral that brought you to our property. I'm glad you enjoyed your stay, even under the circumstances, and I apologize that some of the interactions you had were not representative of the majority of the staff here at the hotel, and I can assure that this issues has been addressed. We hope you'll be able to visit us again soon under better circumstances, and thank you again for taking the time to write this.

"Felt safe and very uncomfortable - accommodating to my special needs"

5
14/11/2016

I was in room 216, on the 2nd floor. I found it very convenient that each floor had a close-by drink vending machine and ice machine. We were able to do laundry for cheap up on the third floor. The pool area was nice, relaxing hot tub. I have a disability where I have a hard time walking so I had to be using my walker. Staff was extremely accommodating, very polite, "Can I help you with anything, can I carry that for you, how are you feeling today, etc." but still were respectful towards my disability and did not ask about it, which meant a lot to me. Because the lobby was a ways away from our room (this hotel is very very large) that was a bit of a struggle getting over there. As far as I saw the pool was wheelchair-accessible -- I brought my walker down without any issues. Plenty of stores and food was within a minutes drive - Walamrt, banks, K-Mart, dollar stores, fast food, restaurants and a hospital. I highly recommend this hotel to everyone - kids, couples, families and singles, whether you have any type of disability or you're perfectly healthy, they will work it all out for you. Happy to answer all the questions I had and again, very very polite and genuinely caring. I love this hotel and would come back if need be. Thank you, Best Western Plus in Waterville, Maine, for helping my mother and I, her 18 year-old daughter. This was a beautiful hotel and though the price wasn't outrageous, it was affordable and you definitely got your money's worth.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear erincorbo - Thank you so much for taking the time to write this review! We're happy you enjoyed your stay, the hotel, the staff, and our pool, and hope you'll be sure to stay with us again on any trips that bring you to the Waterville area :)

"Great value"

4
11/11/2016

A truly good sit down restaurant style breakfast sealed the deal for us for staying at this hotel. Eggs any way you want them with all the fixings or a large list of other items. A great way to start the day and unique in our experience with most hotels where you are offered a continental breakfast. The hotel staff were friendly and efficient, room was clean and comfortable and it had a good lounge/bar to wash the road grit out our mouths when we arrived. Good value, would recommend to anyone. Only complaint is the wifi, very weak signal in room.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Ron M - Thanks much for taking the time to write a review! We're glad you enjoyed your stay & we look forward to having you back with us again soon :)

"Convenient Location but in need of updating"

3
06/11/2016

Recently spent two nights at Best Western Plus Waterville as a group of four ladies on a girls getaway/shopping trip. This was our first time staying at this location. The location is convenient with easy access to and from the interstate. All amenities (shopping, restaurants, fuel) are located nearby. The hotel staff we encountered were very friendly and accommodating. Although it appears the hotel has had some updates, it could definitely stand to have additional updates as common areas, pool area and rooms look tired and dated. Cleanliness of rooms could be improved. Upon checking into our room, we discovered popcorn left under furniture from a previous guest that was not vacuumed, hairs in the bathroom tub, cobweb in a corner lampshade and crumbs and lint on carpet in hallways around elevator. Beds were of average comfort. Advertising of free breakfast is a bit misleading as maximum of 2 $7.00 credit vouchers toward breakfast per room are given regardless of how many people are staying in each room and most breakfast menu items cost more than $7.00 each. However, the breakfast was very good and very large portions. Probably would not stay here again unless offered at a lower room rate.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear highlandgal_41 - Thank you for writing this review, and we are glad you enjoyed the location of our hotel, our staff, and time spent here! We will address your comments about the cleanliness of your room with the housekeeping staff, as we hold our standards in the highest regard. Thank you again for staying with us, and we hope you'll return in the future!

"Disappointing"

2
27/10/2016

I am used to staying in Hampton Inns and Holiday Inns and found this a poor substitute. The room was clean but bathroom had inexpensive fixtures and low water pressure. I heard a lot of noise from the hallway. The breakfast options were of low quality and not very healthy.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear mom2mggm - We are very sorry you did not enjoy your time here with us! Thank you for taking the time to write this review.

"Weekend stay"

4
19/10/2016

A little late with this review, but definitely want to take a minute to thank the staff of this Best Western for a great stay. We were in town the weekend of September 16th visiting friends in Norridgewock, and chose this hotel based on reviews, rates and proximity. The staff was very accommodating and friendly, the common areas were clean and our room was spotless and comfortable. We also enjoyed breakfast both days, which was included in our stay. Lots of shopping and restaurant options literally in walking distance. An overall great stay. We will definitely stay again the next time we are in town.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Debby O - Thank you so much for taking the time to write this review! We are so glad you enjoyed your stay, and we look forward to having you back with us again in the future!

"One Night -"

2
15/10/2016

Outside of Hotel and common areas were dirty. Fitness area - POOR Room was ok, bed was comfortable, Restaurant food was ok. I don't really recommend, especially for the RATE. NOT A GOOD VALUE. - One Night -

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Steve P - I'm so sorry to hear that your experience wasn't what you expected. If you'd like to reach out to us at [email protected] to go into further detail about your stay, we would love to hear from you. We do hope you'll come back and give us another chance in the future!

"Dated but clean"

3
15/10/2016

The hotel is easily accessible from the highway with plenty of free parking. The room was large, clean, quiet and comfortable with a microwave and small refrigerator. Wifi was also free (and worked well) and I received a coupon for a complimentary breakfast and enjoyed the pancakes with bacon option. The service was good and I met the hotel's owner who was greeting guests in the restaurant, and seemed genuinely concerned about my experience.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear LuckyLobsters - Thank you for taking the time to write this review - we're glad you enjoyed your stay (and your pancakes!) and we look forward to having you back with us again in the future!

"Central Maine Hotel Stay"

5
26/09/2016

Whenever I travel trough central Maine I stay at the Best Western Plus in Waterville. Comfortable, Safe, Clean, Value! Good resteraunt. Close to highway. Close to other resteraunts and shopping. I never consider trying a different hotel. Why be disappointed? DanO

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear I3157CVdanielo - Thank you for staying with us and for taking the time to write this kind review. We appreciate the kind words and hope to welcome you back as our guest very soon!

"Business Stay"

5
24/09/2016

Great hotel with a great staff. Was on a business trip and the hotel internet was easy to log into and I was able to complete my work with no interruptions. Room was clean and comfortable make it easy to rest for my presentation the next day. I will be staying at this hotel in the future and will recommend to friends and family.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Anne H - Thank you for taking the time to write this kind review. We are so happy you enjoyed your stay, and we very much look forward to seeing you again soon!

"okay our second visit not so good"

3
22/09/2016

Well we stopped here years ago and had a great visit, so I made a point to make this a stop since our visit years ago was so nice. This time, we got a room on the 3rd floor. You have to walk thru the smoking section and wow that makes you feel dizzy. Then to the elevator. Then when we got to our room someone was in the room. I had to go back down the elevator, thru the smoking section to the desk ( its a good walk) told the young lady that someone was in that room. She said are you sure? Yes, she said she was in here. Oh she said, that's never happened before. So again. off I go, thru the smoking section, up the elevator, to the 3rd floor and when we got the door open it smelt like mold. I hadn't the energy to go back down and find a new room. It was a bad situation. The smell was coming from the bathroom so I kept the door shut and that helped. Our most enjoyable moment was the breakfast. It was wonderful. I was so pleased.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Downeasterns - Thank you for taking the time to write this review! We're sorry to hear that your experience is not up to your standards. We apologize for sending you to an occupied room - as stated, that does not happen often, and we are sorry it happened to you! In regard to an odor in your room, if you could email us at [email protected] to let us know which room you stayed in so that we can investigate further, we would certainly appreciate it. Our housekeeping staff is charged with making sure there are no issues in our guest rooms, and we would like to follow up to make sure the issue was addressed. We look forward to hearing from you, and again, we are sorry that your stay wasn't what you'd expected. We hope you'll come back and stay with us again in the future.

"Good hotel"

3
20/09/2016

My stay at this hotel was pleasant because the room was clean. Breakfast area was inviting; typical hotel breakfast. I couldn't get hooked up to the free wifi. So I just used my data. It may be frustrating if free wifi is important to you. Good for an overnight stay. Would stay there again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Mary L - Thank you for taking the time to write this kind review! We hope you'll be our guest again soon!

"Enjoyed a clean room with many ammenities"

4
12/09/2016

We enjoyed our stay here at the Best Western Plus Waterville. There many amenities and the staff was friendly. The included breakfast at the attached restaurant was exceptional! It was right off the highway so easy to find.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear J4911FVdenises - Thanks for taking the time to write this kind review! We hope we're lucky enough to have you back with us again in the future!

"woderful hotel....sometimes"

3
12/09/2016

We were disappointed in our service this time. We have stayed before and enjoyed our stay.I felt the staff were overwhelmed and they were understaffed or unprepared for the number of guests.The food is wonderful but the service is poor.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Ethelanne L - We're sorry you did not enjoy your stay with us this time around. If you'd like to share specific details about your stay, please do at [email protected] We hope you'll join us again in the future!

"Unacceptable for a Best Western Plus"

1
07/09/2016

We stay at the Best Western Plus line of hotels for the cleanliness and presentation of the rooms and hotel. This hotel was run down with old carpets and dark bland interior decorating. Each of our beds had red/orange crusted stains on the top duvet cover and the room was dated and dirty. I went to give my 2 year old son a bath and the tub was dirty with stains all over it. Not acceptable for this line of hotel and would highly advise to avoid it. I will be writing directly to Best Western in addition to this review.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear DrewNation - Thank you for taking the time to write this review. We're sorry you did not enjoy your stay with us. We take all comments to heart, and will use yours to better train staff so that future guests have a more enjoyable experience. We hope you'll give us a chance in the future to try again.

"Awesomeness"

5
07/09/2016

Me and my partner dropped in looking for a room, after a 2 day drive all the way from newfoundland. We came in looking for a room. To my surprise they had one. Room was very clean. Had free hot breakfast that was served very fast and tasted great. I would stay here again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Jamie E - Thanks so much for taking the time to write this review :) We're glad you found us and hope you'll stay with us again soon! Best, Karen

"Great Location, 5 minutes from Maine General Thayer and right off I 95"

4
05/09/2016

Had to stay night before an early morning procedure. The hotel was nice, clean, people friendly. They had freshly baked cookies in the lobby when we arrived. We got a voucher for a free breakfast at the restaurant in the hotel and it was good. They give you $7 coupon towards any breakfast, or choice of three average menu items, which were good. The waitress was very friendly. Only minor complaints I have are lumpy pillows, noisy AC, and sticky floor in bathroom.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear MooseMountain - Thank you for you kind review! We hope your procedure went well, and hope to have you back with us again under better circumstances! Best, Karen

"A wonderful experience everytime!"

5
04/09/2016

We spend a week or more at this hotel every Summer while we teach search dogs on the Colby College Campus. Everything about this property is A+++ All of our students stay as well. Very dog friendly hotel!! Breakfast is great in the hotel restaurant and all the hotel staff are friendly and happy to do whatever is needed to make your stay awesome. They were even able to accomodate some last minute people. Darlene ( General Manager) is like family to us. We will be back in 2017 for sure.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear DebSpaniel - Thank you for your kind review! We are so glad you enjoyed your stay, and we very much look forward to having you and your dogs back again with us again next year!! Best, Karen

"A very nice hotel and great breakfast"

4
03/09/2016

The hotel was very clean and the staff was great. The only one complaint that I have is that there was a very strong mildew smell in the bathroom coming from the shower curtain. I've noticed this at many hotels and there has to be some way to remedy it. It was a cloth shower curtain and you could tell that it was never completely dried out before being pushed to one side hampering the odds of it drying out. The hotel gives you a voucher for breakfast at their onsite restaurant. What a great deal that is. Both my husband and I had a FULL breakfast and the total for the check was $6.64 (including tip) after using the vouchers provided by the hotel. The food was wonderful with very friendly service.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear LorenaNovak - Thanks for taking the time to write this review! We're glad you enjoyed your stay, and hope you'll stay with us again soon! Best, Karen

"Hotel Stay"

3
30/08/2016

Slightly dated but clean rooms. Friendly staff. Very close to everything. Very close to highway and easy to find. Small breakfast included. Wrap around parking lot making it easy to access. Attached restaurant.

"Friendly staff "

4
27/08/2016

Every staff member was so friendly. The only complaint was are free hot breakfast took a while to be seated with empty seats available. Price of hotel room was higher than I wanted to pay. But it was peak season, Saturday night, and several hotels had no vacancies. Glad to get a nice room on limited choices and under circumstances.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Jacob S- Thank you for taking the time to write this kind review! We're happy you enjoyed your stay, and we will be sure to pass along your comments about the restaurant to the management there so they can improve their wait time. We hope to have you back as our guest soon!

"Just what you'd expect and dog friendly :)"

3
22/08/2016

We unexpectedly needed to stay over night with our dog. The hotel is clean, rooms not fancy, but comfortable. The staff is super friendly and offered me a toothbrush and toothpaste when I asked where I could go that would be open. Nice place for a reasonably priced low key stay. Just a heads up, the hall in the dog friendly area must also be near the smoking rooms and smells like it. Room was fine but you can definitely smell smoke in the hall.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear MyLuckyChicken - Thank you for taking the time to write this review! We're glad you enjoyed your stay in your pet friendly, comfortable room, and liked our staff! We like enjoy all of the above as well. While I am not 100% sure which pet friendly room you were staying in, some of them are near our smoking rooms, which are really only ever full when our hotel is at capacity. We do apologize that was an inconvenience. We hope you'll choose to stay with us the next time you find yourself in Waterville, ME!

"Hotel needs updating, as does their site and restaurant needs cpr"

2
22/08/2016

We went to this hotel for one night, thank goodness it was only one. The hallways were dirty, spiders in the stairwell, carpets were stained and "cut" The indoor pool, had such an "odor" to it we did not use it. We had a 2 double-bed room, the room itself was pretty clean. The beds were terrible to sleep on, too hard for my liking. They advertise a "free full breakfast" when you are a guest, however what was not told to us, is it is actually a $7 per person credit with a max credit of $14 per room, so we had 3 people, my husband, daughter, and myself. Our "free breakfast" ended up costing us $15 plus tip, (not happy) as we ate the morning prior up the road at a small diner and our total bill was $21 for better food, and much better service. Our waitress never even came back to our table to offer more drinks. I do not recommend eating dinner in the restaurant either, my daughter and I had Chicken Quesadillas, and may I say the movie theater has better for half the cost. My husband ordered a simple hamburger, a bit pink in the middle, and they came out with a well done burger. Only reason we didn't send it all back, is we were truly the only people in the restaurant at the time, and it took over 40 mins to get our food. Only good thing I can say, is this hotel is dog friendly.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear wysperingcrow - I have to thank you for writing such a thorough review! I'm glad you enjoyed one of our, clean, pet friendly rooms during your stay :) I'm very sorry that you found the beds to be uncomfortable, and that the breakfast policy wasn't explained to you upon check in. I will be sure to reiterate to the staff that it is imperative that the policy is explained to avoid confusion for future guests. I will pass along the rest of your comments to the restaurant so they can hear your feed back as well. If you're willing to email [email protected] to let us know which room you stayed in, we'd like to take another look at the hallway you referenced as being dirty. We are very careful to have a manager to walk all the hallways twice a day to check for such things, but as summer is a very busy time at our property, I'm concerned that we may have missed something, or perhaps your discerning eye caught something ours did not. I'd like to make sure we address the specific issue you are referencing :) Thanks in advance for helping us keep the hotel tip-top for our future guests! One final thing, I did want to mention that our pool is a therapeutic salt water pool, and because of this, it is treated with different chemicals and it does not "smell" like the traditional chlorinated pool. It is very relaxing, however, and, well, therapeutic, so we're sorry you didn't get a chance to check that out. Thanks again for writing this review - your comments help us strive to be the best we can be!

"Tired old property."

2
15/08/2016

Spent a couple of nights here for a wedding. Shower head leaked more than it sprayed. Window sill covered in coffee stains and dead bugs. No water glasses after maid cleaned the room. Noisy with cigarette smoke seeping into non-smoking room. Lousy tiny square pillows.....just a bad place to stay. Reported problems when checking out...response..." We'll look into it " No apology at all....I think they just don't care.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Jim W - Thank you for taking the time to write this review. While I'm sure our front desk staff passed along your comments to maintenance per our hotel's policy, we sure would love to double check on that. If you are willing to email [email protected] to let them know which room you stayed in, we're very interested in resolving any maintenance issues. We will also talk to housekeeping regarding ensuring water glasses are in every room after the rooms are cleaned. Thank you for pointing that out! We wish you good luck, and thanks for leaving these comments and helping us be the best we can be.

"King Room"

5
07/08/2016

Very few hotels have Smoking rooms, this is an exception. Clean, modern and smoking room. Excellent air conditioning that filtered the smell out as well. Friendly helpful staff willing to please. Pool, hot tub, fitness room. Restaurant and pub. Great location off 95 north about an hour from Bangor going north. Will book this hotel again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear MellisaP343 - Thank you for taking the time to write this review! We're glad you enjoyed your stay and we hope to have you back with us again in the future!

"Visiting Family"

5
06/08/2016

We love staying here. The staff is very pleasant and helpful. The food in the restaurant is always good. The pool is always clean and the water is warm enough for me to get into without taking 10 minutes

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Pam H - Thank you for your kind review! We're so glad you enjoyed your time with us. It's our happy guests that make our days bright! We hope to see you again soon :)

"Decent hotel Friendly Staff"

4
06/08/2016

This was a descent place for a quick overnight stop. Convenient to I-95. It is an older hotel and could use an update but comfortable. Nice free breakfast served in restaurant there with a voucher. There is a buffet or you can pick from a designated menu. Waitress was excellent. Restaurants nearby for other meals. My only negative and it is because I am a Hotel Rescue Geek is that the nightstand lamps were extremely dusty. They look like the hadn't been dusted in weeks.

"Nice hotel to stay for the night"

4
29/07/2016

I stayed here one night during my road trip. Reception staff were friendly, quick and efficient both at check in and departure. I had room 305. Nice clean room with fridge, coffee maker, microwave, bath tub, ironing board & iron and king size bed. Free fast wi-fi. For breakfast, I was given a $7 voucher which was sufficient for two eggs, bacon, hash browns, toast, juice and coffee. There is an indoor pool and fitness room. Home Depot, Walmart and all the essentials of life are across the street. Andrew

"Clean, good service and and location"

4
26/07/2016

Staff were very helpful, rooms are nice, clean and comfortable. The immediate area in not especially nice as it is in a area of stores etc, but it is a good location if you are traveling. Hotel restaurant was a bit dated, but the food was fine and the service was good.

"Great stopping point"

4
24/07/2016

Just off exit 130 on I-95 is the Best Western Hotel. The rooms were good sized, beds comfortable and staff friendly. Microwave, refrigerator and coffee maker in each room. Large desk and free wifi. Indoor pool. Breakfast included. My only complaint was that the hotel directory and map did not tell us how to get to the lobby. Since we'd come by bus we'd entered from the back and had no idea how to reach the lobby.

"Average considering the cost"

3
21/07/2016

I would have rated this hotel poor, but considering the low cost it escapes with an average. For starters, there is a bar or function room just as you enter the hotel. Everybody is standing outside smoking. You need to walk through the smoke cloud to get into the hotel. I reserved two rooms for my family consisting of my wife and I and our two small boys. I requested adjoining rooms. I understand that's not guaranteed, so be it. I called TWICE to confirm the reservations and make sure they had the note about the request for adjoining rooms, which they confirmed. SO ... as we register the desk clerk says that they do not have adjoining rooms for two different kind or rooms. We booked one with a king for us, and another with two doubles for the boys. Why the hell would two different people confirm that they had our request and not bother to tell me that they couldn't even honor the request in the first place as we had booked two separate types of rooms. It made no sense, the desk clerk either couldn't understand how they made a mistake or didn't want to understand. Then she pulled the "well you didn't talk to me" bit and I just gave up. We dealt with it. Breakfast is ok but if you're looking for a great buffet or something, don't bother. The waitstaff at the restaurant where breakfast is held are all very sweet. The eggs are reconstituted from a package of powder and it just didn't appear all that presentable. Maybe my expectations were too high, but I thought it might be somewhere in between what they had and a Holiday Inn Express ... the gold standard for included breakfast buffet. Like I said, it's inexpensive here for a reason, just don't expect much.

"Great Hotel"

5
13/07/2016

Room was very large and comfortable. Bed was also very comfortable. Staff was very friendly. We stayed here on our way to Nova Scotia. Breakfast was buffet and was very good, many items to choose from. Suit cases brought to room very quickly.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Williamsgrandma - Thank you so much for taking the time to write this kind review! We hope you'll choose to stay with us again on your next trip through Waterville, Maine!

"Excellent complement to a Maine Vacation trip"

4
13/07/2016

We booked a one night stay at the Best Western on a trip to Maine. The was located right at the exit off Route 95. The check inn staff were pleasant and informative. Our room was large, clean and comfortable. It included a refrigerator and microwave as well as a small coffee brewer with the fixings. Our room charge also included a voucher for a full breakfast . The dining room was a true post and beam appearance which made for a very pleasant environment. Out server was delightful and made sure our coffee cup was never empty. Breakfast was more than adequate and set us up for our next day of travel, refreshed and satisfied.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Rick M - We're so glad to hear you enjoyed your stay! Thank you for taking the time to write this kind review, and we hope we'll be able to have you back with us again soon!

"Hotel was nice, restaurant was awful."

3
11/07/2016

The front desk staff was very friendly and helpful. The room and facility was spotless. The restaurant was terrible. I made the mistake of ordering one of the "specials", prime rib. It was without a doubt the worst prime rib I have ever eaten or should I say tried to eat. Our server asked how it was so I told her it was terrible and she just shrugged. The next morning breakfast was not much better. The eggs were cold, we were never served coffee after being seated and the hostess had a serious attitude problem. I will not condemn the entire hotel because of the restaurant, but if you do stay here make sure you eat elsewhere.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Kurt1340 - Thank you for taking the time to write this review. We're so sorry to hear about your experience at the restaurant. We take all of our reviews to heart, and will definitely pass along your comments to the manager at the restaurant. We are glad that you enjoyed your stay at the hotel, and appreciate your kind words about our rooms and staff. We hope to be able to host you again in the near future! Best, Karen

"A stop over on our way to Canada"

5
08/07/2016

On our trip to Canada from Connecticut, We stayed the night in this lovely hotel. They brought the suitcases to our rooms in record time, and there were cookies and juice waiting for all visitors. Add to that a lovely buffet breakfast in the morning before we got on our way. It was a great experience with clean rooms and helpful hands, I would recommend this place to everyone !,

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear poppy843 - Thank you for your kind review! We're so glad you enjoyed your stay, and we hope to have the pleasure of hosting you again in the near future!

"Great Hotel!"

5
04/07/2016

I would recommend this hotel to family and friends. All the staff was friendly and helpful. The hotel was clean and decorated very well. I loved the courtyard with the trees and beautiful flowerbeds. It is the perfect place to have a picnic lunch. The saltwater pool was great and very relaxing. I really enjoyed my stay and plan to go back.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Anne H - Thank you so much for taking the time to write such a kind review! We hope to have you back with us again soon on your next trip to the Waterville area! Best, Karen

"Quite good"

4
30/06/2016

Room was clean, spacious and comfortable, Restaurant (O'Reily's) was charming with modestly priced good food, but limited menu. We had a back inside room which was quiet and easily accessed. They include a breakfast beginning at 7:00 but we had to leave before 7 so cannot comment on the breakfast.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Sandra M - Thank you for taking the time to write this kind review! We hope you'll be able to join us again for another stay and breakfast the next time around!

"Pretty nice"

4
27/06/2016

We found this motel to be pleasant, clean and affordable. Very helpful staff. Attached Irish bar/restaurant we great. The breakfast voucher for the restaurant was a delightful surprise for a real breakfast. I would highly recommend this Best Western

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Hi lagbolt1254! Thank you for your kind review! We hope to have you back with us again soon. Best, Karen

"no a bad place for a one night stay"

4
20/06/2016

Stayed there for one night during a business trip. The staff was friendly and generally the room was clean (there was a large strand of hair on the bathroom ceiling). Also finding the elevator from the lobby requires a map and compass. Would I stay here again, yes I would. The only thing I would have an issue with is the way Best Western advertises "free breakfast". Simply put it is not. It is a voucher system. 7 dollars for one person and 14 for two or more and you only get three different breakfast choices. This didn't effect me because I was travelling alone. However if I was travelling with my wife and daughter I would have been upset. Marketing it as a free breakfast simply is untruthful and dishonest

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Jgig - Thank you for the kind review! We are glad you enjoyed your stay, and appreciate the candor of your comments. We hope to have you back with us again soon. Best, Karen

"BW Plus Waterville Grand Hotel"

4
20/06/2016

Best Western Plus Waterville Grand Hotel is in close proximity to Colby College Museum of Art (great collection of regional and international artists). O'Brien's Irish Restaurant and Pub is located on the property and offers a good selection of breakfast and dinner options. My understanding is hat this hotel was recently upgraded, although it is hard to tell; colors and furnishings appear outdated. Aside from that the room was clean, staff were friendly, and the hotel was quiet.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear FR3E5P1RiT - Thank you for your kind review! I am glad that you enjoyed your stay. We love the Colby College Museum of Art as well :) In regard to your comments on our hotel room and lobby furnishings; I can assure you they are quite new! That is, aside from the decor in our pub and restaurant - the interior in there is a reclaimed barn wood from the 1800s :) Thanks again for your review! We hope to have you back with us again on your next trip to the Waterville area!

"Worst BW i have ever been in."

2
18/06/2016

I am a 75yr old Disabled Vet and had requested 2 bed room on first floor as I have walking disability from service. First thing get sent to 2nd floor King. Nobody even read reservation. Finally got a room in the Zoo section where doors had beware of cat signs posted on doors and hall stunk of cat urine. Did I forget to mention that room was so far away front desk ,coffee, Breakfast etc that my wife and I passed on it. If you are I cat lover this is the place for you

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Edward P - Thank you for your comments; we appreciate the thoroughness of your review. We are sorry that you had a less than ideal experience at our hotel. While we are a pet friendly property, we do go to great lengths to ensure that any odors, be they from our 2 legged or our 4 legged guests, are well taken care of. Cleanliness of our rooms and comfort of our guests is an utmost priority. We apologize that your stay was not pleasant, and we will be sure to use your comments constructively.

"Very nice."

5
07/06/2016

This hotel was extremely clean and staff was excellent and friendly. Would highly recommend friends to stay here. Plan on returning. Hope it stays as is. There is nothing to improve. Even let your four-legged friends stay. Wonderful hotel and state!!!

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Anne D - Thank you so much for taking the time to write this kind review! We very much look forward to having you and your four-legged-friends back with us again in the future!

"BAR NOISE"

1
06/06/2016

1.) We live out of town and we stayed at this hotel because my fiancé had to work 12 hours on Friday in Waterville and had to be to work very early on Saturday for another 10 hour day, we stayed thinking he would get more rest. 2.) I wanted to order room service however the "guest information booklet" if you can call it that was extremely void of information and the room service had very little to choose from and no pricing information. 3.) The quality of the room is awful for the price, for being recently renovated it was not as nice as it could have been. Not enough open outlets for electronics. Lots of cords were visable and plugged into power strips. 4.) There is a VERY VERY LOUD bar in this hotel! At 10:00pm we were treated to the base coming from the music in the bar. Which was so loud it sounded like someone was parked outside of our room with the music blasting. When we called the front desk we were told that it was an "event" that would go until 1am. The second time we called the desk assistant said they would ask them to turn down the base and would let us know if they didn't. - They didn't at 11:00 I personally went to the front desk to be moved further away from the bar. We packed up our stuff at 11:00pm to move to a handicapped room, the condition of this room was much the same but quieter. In the morning when my fiancé took a shower the handicap shower littered water ALL OVER the floor, there was no way to prevent this, as he didn't realize this until after his shower, the clothes he had laid on the floor to wear (as there was no where else in the bathroom to put them) were SOAKED (dripping soaked). 4.) The breakfast provided in the price of the room was very limited. We have stayed at the Best Western Merry Manor in Portland Maine and loved it so much we have stayed multiple times. We entered into the rewards program because of that particular hotel. The Best Western "Plus" in Waterville should be embarrassed to be part of the best western chain. We will NEVER stay at this hotel again. If they want a recommendation I would say they have A LOT of work to do and need to model after the Best Western Merry Manor in Portland Maine.

"Graduation"

5
16/05/2016

This is one of the friendliest hotels that I have stayed in. All of the staff was very helpful with anything that I needed during my stay. The hotel was clean and well decorated. I will be staying here again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Anne H - Thanks much for the kind review! We look forward to having you stay with us again soon! Best, Karen

"Basic hotel and bar restaurant"

3
11/05/2016

We stayed here for 1 night. Rooms were clean and relatively comfortable. The restaurant is more of a bar and we were the only people that ate there that evening (there seemed to be quite a few people in the bar end though), the waiter was very helpful, the food was average (burgers, sandwiches and fries). NB breakfast is not a buffet but waitress served, it was a bit slow. We hadn't expected this and we were in a hurry, when we explained that the waitress was helpful and tried to move things along for us.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear AnnetteHC - Thanks much for staying with us and for taking the time to write this kind review. We hope to see you again the next time you are in town! Best, Karen

"Comfortable stay"

4
07/05/2016

Easy access off I 95. Extremely courteous desk staff. Clean room and common spaces. King -no smoking was indeed that with a very comfortable bed. Highway noise was minimal. Be sure to get your voucher for basic breakfast which is a hot, fresh breakfast for free! Great coffee. Plenty of parking and close to downtown Waterville for access to restaurants etc. The bathroom is a bit small, but very adequate. Great full length mirror. Wish there were more outlets near the bed so you don't have to unplug everything else to charge phone and tablet.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Mary G - Thanks for your kind review! We enjoy the breakfast here as well :) I agree about the outlets; will bring that up at the next staff meeting! Thank you for visiting with us, and for your kind words -- we hope to have you back with us again soon!

"Region President"

5
03/05/2016

The hotel was excellent in all aspects. Lobby was warm and friendly, staff was knowledgeable. The room was clean, comfortable and quiet. My one night stay was outstanding. The location of this best western was right off the interstate highway with plenty of restaurants to choose from. It also had it's own restaurant.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Hi Carol P - We're so glad you enjoyed your stay! Look forward to having you back with us again in the near future!

"Surprisingly Nice"

4
02/05/2016

Upgraded motel with an extremely comfortable bed and quiet room on the top (third) floor. We enjoyed our breakfast and the allowance ($14) given to cover breakfast. I definitely would consider staying at the Best Western Plus if I was staying in Waterville again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Karruka - Thanks for your kind review! Hope to have you back with us again soon!

"Decent, clean, with restaurant and bar on site"

4
20/04/2016

This place was right off the highway, but not too noisy. The rooms were spacious and clean. There was a pool and exercise room. But the best part was O'Brien's, where you could get meals and drinks on the premises. Lively atmosphere, with good food and great service.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Susan H - Thank you for your kind review! We are glad you enjoyed your stay :) I have to admit, I enjoy a good meal and drink in O'Brien's any time I get the chance, it is a gem! Look forward to having you back with us again should your travels bring you to Waterville in the future!

"Bad Pool Experience"

3
20/04/2016

I was attending a business conference in the area. I chose this hotel for it's location, price, and because they have a pool and fitness room on-site. The Staff were friendly and helpful. Room was clean and well appointed. I enjoyed using the fitness room, but the pool was a nightmare. Despite the fact that there were signs everywhere saying, "No Jumping," "Children must be attended at all times," etc... the pool area was overrun with 15 children, jumping, splashing, and being largely ignored by their parents who were sitting, socializing with each other on the deck. The pool attendant came out several times in the short time I was there to try and reign the kids in but it was not enough. There was no lap lane set up so children were constantly jumping in the water in front of me, cutting me off and being unruly while I was trying to lap swim. I ended up leaving after 15 minutes because the pool was such a water park. I noticed when I left there were prices for pool use. I believe the community has access as well as hotel guests and it seemed parents were bringing their kids to the pool like it was a playground. Overall a nice hotel, but since I chose it so I could use the pool I was very disappointed that I was not able to. Maybe there should be times where children are not permitted so hotel guests can actually use the pool.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear AMH07 - Thank you for your review! We're happy you enjoyed your stay at the hotel and at the fitness center. I apologize there was an issue at the pool - we do occasionally get an influx of children, especially around popular travel times like school break. We'll have a discussion with the staff about being more adamant about the pool rules, and give them more tools to help them reinforce the rules. Thanks again for taking the time to write such a thorough review! We'll do our best to address these issues and we hope that you'll stay with us again in the future. Sincerely, Karen

"Its a good option"

3
18/04/2016

We have stayed here a couple of times. The rooms are ok, the facilities are ok, the staff is terrific. The staff is very friendly and service oriented, they are what keep us coming back. There is a pool and work out area. The restaurant could use some updating. The rooms were clean.

"Good place to stay"

4
09/04/2016

We only stayed one night but this is a good place to stay. Newly updated it shows with better mattresses and new decor. The hotel is clean and well laid out. It is centrally located with many places to eat. The only negatives were the wifi which seems to become very slow once the hotel filled up and one tv channel which kept cutting out during shows, the front desk said that always happens with the HD channels. I am thinking maybe you should have it fixed. Overall a nice hotel to overnight.

"a good place to stay midway through maine's I 95"

5
24/03/2016

I've stayed here many times over the years while traveling through maine. Very friendly staff. Their pub has relatively tasty food too! Rooms are clean and the beds are so comfy! Rooms also have all the amenities you could need for your stay!

"not for the handicaped"

1
21/03/2016

one handicap parking spot per entrance , broken bed, not handicap friendly. internet never worked over two days. Told front desk I couldn't walk far so I need something close to the exit they put me as far away as they could,

"Good with minor problems"

3
21/03/2016

The room was clean and in good condition. The walls thin, so heard people in the halls and the fridge was noisy. The staff was excellent from check-in to the restaurant. Food was good and a good value. The Pool area was ok, However the Hot Tub was broken and in poor working condition.

"Great Hotel"

5
16/03/2016

My family stayed at this hotel and had a great weekend. The pool was huge and my kids loved it. The restaurant gives you a hot breakfast, not a microwaved one and the rooms were very clean. I would recommend this hotel to anyone and I want to thank the staff for a fun weekend away!!!

"Nice Place"

4
08/03/2016

We have stayed at this Best Western several times. The rooms are clean. The staff is courteous and helpful and the breakfast is decent. It is very close to the highway but we never heard the traffic. Worth the money

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear UBMOM - Thank you for your kind review! We look forward to having you back with us again in the future!

"Clean, Friendly, Convenient, Nice Onsite Pub"

4
07/03/2016

We were spending only 1 night to help out with my Dad. The hotel staff were friendly and helpful, Our room was on the first floor, which I normally do not like, was very spacious (desk, sitting chair, refrigerator, large TV & King Bed). The bathroom had been refurbished with a nice vanity and new surround for tub and shower area. THe bed was very comfortable. We did not swim but we liked the idea of an indoor pool. We went to have a night cap in the pub about 8:30 and found the bartender to be very cordial and friendly. Food that we saw looked tasty for a pub. THere is plenty of parking and many ways to enter the hotel regardless of where you park. We had a non-smoking, King, room. Overall a great experience. We'd stay there again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Kelly M - Thanks so much for your kind review! We're glad you enjoyed your stay & I hope you to have you back with us again soon!

"Unsafe and Free breakfast is a joke!"

1
07/03/2016

All of the outer safety locks are disabled and there are a lot of nooks and crannies to the hallways of this hotel. So therefore anyone could walk in and be hiding anywhere. Free breakfast was a joke. We were 2 adults and 2 kids. We booked because it said complimentary breakfast but come to find out it was a coupon for up to 14 dollars off and each meal was 7.00. So 2 could eat and 2 could watch. Needless to say MCDs here we come. Disappointing! The restaurant manager was rude as well saying things like well you could have 15 people in your room and I'm supposed to feed everyone. It was awful. We also had to fight for towels everyday. We had 4 people in the room and they would only leave us 2 towels. We had to get questioned everyday why we needed more. I wont stay here again!

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Tanya H - Thank you for taking the time to review our hotel. We appreciate the feedback and will use it to improve our product and service. We are sorry that your stay didn't meet your expectations. We do take all feedback seriously and your comments will be communicated to the staff in every department.

"Nice place to stay"

5
29/02/2016

My two daughters and I stayed in the hotel's suite for a local dance competition. The room was nice and the beds were very comfortable. The bathroom could have been cleaner, but overall we were happy.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Robin M - Thank you for your kind review! We're glad you enjoyed your stay and our comfy beds! Hope to have you back again with us soon!

"clean, friendly, good value"

4
22/02/2016

Great place to stay when visiting your child at Colby! The hotel is convenient to campus. Rooms are good - beds are comfortable. Breakfast is good. Fitness center looks decent. We will stay there again when visiting Colby.

"Fun night!!"

3
21/02/2016

Stayed night for my son's birthday. Kids had a blast loved the pool. Restaurant attached has smallest menu I've ever seen and aweful service but the hotel was fine! Clean rooms comfortable beds and the Xbox hooked up to the TV easily.

"not the "BEST" Best Western"

1
11/02/2016

No coffee in lobby, front desk suggested I but some at the hotel restaurant. Parking lot was icy and not plowed, even after several complaints. Did not comply with Platinum Status rules. Reservations didn't match room location. Front desk staff was not knowledgeable. Room was nice.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear kt72_7 – Thank you for your feedback of your recent stay in Waterville. We're very sorry you didn't enjoy your stay with us! This time of year presents many challenges. Our staff is diligent about keeping the walkways as clean and salted as possible during storms. Our plow company does the same as well. Our complimentary coffee is served every day in the lobby until 9AM, and after that guests are welcome to pop into the restaurant or pub, located off the lobby, and have one of the staff members grab a cup! So glad you enjoyed the rooms, we are quite proud of them!

"Pleasant experience with Maine"

4
30/01/2016

I just ran up to the middle of Maine for a one day business trip. All the people that I had interacted with were very nice, from the people at the hotel to the business staff and owner, and all the people at the various restaurants we ate at. This hotel is dog friendly which was the main reason for my choice. And I loved the breakfast, which was included. I did not use the pool, but I'm not a pool person. I would definitely stay here again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear James D - Thank you so much for your kind review of our hotel! We're glad you enjoyed your stay + the breakfast (we love it, too!) We hope to see you back again soon!

"Don't stay here if you want to use the internet"

2
18/01/2016

Connectivity in the rooms is a joke. Go somewhere else if you need internet. Imagine if a hotel told you that because the place was full, the toilets were going to flush every once in a while, and that the best idea would be to flush when no one else was in the hotel. Apart from the internet, the place is good enough for Waterville.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Hi James! I do apologize for the issue with the internet the weekend of your stay. We do occasionally experience an issue with connectivity, but the instances are few and far between. I apologize that the staff's explanation was rather rudimentary, and not all together accurate, but nevertheless, we do apologize for the inconvenience during your stay. We're glad you enjoyed the rest of your time with us and we hope you'll choose to stay with us again soon.

"great"

5
12/01/2016

first time staying here. room was great, very clean and spacious. bed was very comfortable which is not the case at most places we've stayed before. pool and hot tub were clean, indoor, and convenient to use. staff was friendly and the included breakfast in the resturant was awesome, not just the usual donuts, fruit, and coffee. overall very satisfied

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Jeremy B - Thanks for your kind review! We are so glad you enjoyed your stay, and hope you'll be back with us again soon!

"Friendly Staff, Spacious Rooms"

4
10/01/2016

The room was very spacious. It had a good size fridge, decent microwave and coffee pot. The furnishings were very nice especially the granite topped vanity in the bathroom. Linens were nice and bed comfortable. I loved that there are many, many plugs, a large desk and good office chair at the desk. The restaurant is very good. The pool was very warm. The entire pool area, hot tub, fitness center, showers are in need of updating. They are all pretty depressing and poorly lit, especially pool area. The hot tub is a bit of a joke, it's the size and kind you would find on your neighbors back yard deck. The entire hotel is laid out in a very weird way. Difficult to find and get to the elevators, lobby and pool. Hotel is convenient to highway and stores, restaurants on Main St. The menu and times for room service were confusing. Staff friendly.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear SSSNES - Thank you for your thorough review! We're glad you enjoyed your stay, and we'll bring your comments about the pool area to the next property meeting. Hope to have you back with us again soon!

"Kids had a good time"

4
10/01/2016

My daughter wanted to book a hotel with friends for the weekend. They had fun in the pool and hot tub. Overall the Hotel was nice. It was clean, the rooms were large,and the pool area was clean and everyone was friendly.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Heather P - Thank you for joining us for the weekend - we're glad you & your daughter and friends enjoyed your stay! Hope to have you back again soon!

"Pool and Fitness Center"

1
13/12/2015

Pool staff do not enforce rules. Many adults buy memberships to the pool and fitness center, therefore have an expectation that they will be able to use the facility as it is intended. Instead, there are frequently screaming and out of control children at the pool, especially on weekends. The rooms are very nice, as is the restaurant .

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear K H - We're sorry that you did not enjoy your time at the pool. We can say that it is often a very quiet environment, but we will talk to the pool attendants on staff to make sure they are more stringent with the rules when the pool is busy. We are glad you enjoyed the hotel and restaurant, and hope you'll decide to stay with us again in the future!

"More than good enough - Pet friendly!"

3
30/11/2015

My wife and my in-laws stayed here over Thanksgiving weekend. We chose it because they are pet friendly, up to 85 pounds I believe. Our room was as nice as you would expect from a Best Western. The room service did not turn the heat off during the day so it was sweltering at night when we got back. The toilet paper rolls were not fresh when we first got there. There was a stain on one of the over blankets. We received $7 vouchers (each person got one) for breakfast in the morning. The breakfast and staff in the restaurant was great! Food was very good and the service was great, too. If we go back to Okaland/Waterville we would probably stay here again.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Reingding13 - Thank you for your thorough review! We're glad to hear you'll stay with us again should you come back to the area, and we hope to see you again soon!

"Solid hotel in the area"

4
29/11/2015

Seeing as it's in the middle of Maine, you're not going to get a 5-star hotel. However, this is probably the best in the area. I've had WiFi issues here in the past, but this time I had the 3rd floor, and no issues at all. So, I'd suggest 3rd floor.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear stevebeans78 - Thank you for returning to Best Western Waterville, I'm so glad you enjoyed your stay. We recently resolved the WiFi issue, so you should be able to enjoy internet on every room on any floor in the future :) Hope to see you again soon!

"Overall a nice hotel, but staff lacks of friendliness !"

3
23/11/2015

This hotel is very conveniently located just off I-95 (there's a Ruby Tuesday Restaurant just a short walk away -> we had a nice dinner there). The staff at check-in was not very friendly (they just did their basic job and didn't look quite happy). Our room was clean and spacious (king sized bed, flatscreen tv, fridge, microwave and a bathroom with plenty of surface storage). Odd: the breakfast voucher had to be picked up at the reception the next morning, and was not handed our during check-in. There were two waitresses at the hotel restaurant during breakfast. The younger one was polite and friendly, but the other one was very unfriendly and not very attentive. So all in all there's plenty of room for improvement concerning the friendliness of some employees at this property.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear sial - I'm glad you found the room comfortable, and I'm sorry to hear some of the staff did not meet your expectations. We take all our reviews to heart and will bring up your concerns at our next staff meeting to ensure better service in the future. Thank you for taking the time to carefully review our hotel, and we hope you'll decide to stay with us again on your next trip to the area!

"Just a weekend stay with my husband"

3
23/11/2015

We stayed for the weekend, good area for shopping, the place needs a little updating, but the staff more than makes up for that. We go there because of the pool and hot tub. They have a very nice breakfast plan where you can order what you like from their restaurant for the breakfast.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear jane D Glad you enjoyed your time at Best Western Waterville - thank you for staying with us! Hope to see you back again on your next trip to the area!

"Overall"

4
14/11/2015

Overall a good place to stay. Restaurant served a great dinner although it was noisy ,because it was wing night, it attracted a lot of beer drinkers. Also the room heater/fan was noisy. The sit down service breakfast was excellent and had a good selection.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear jerdonc - Thank you for choosing Best Western Waterville and for taking the time to let us know about your stay! I'm glad you enjoyed the restaurant!

"Best Western in Waterville, ME"

3
31/10/2015

Clean hotel. Great breakfast. Good value. O'Brien's restaurant makes a great breakfast that is individually prepared, not the typical rubber egg buffet that you get at most hotels. Good deal for the price. I will go there again for my next business trip to Waterville.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Robert B, Thank you for your review! We're glad you enjoyed your stay and your breakfast - hope to have you back again soon!

"Overnight for college visits"

4
25/10/2015

Not looking to break the bank on a hotel overnight - looking for clean, quiet and comfortable. This hotel fit the bill. We were 2 adults and a teen, so wish they had larger than double-sized beds, and it would have been better to have had 3 bath towels instead of 2. But the TV worked, the heat worked, the fridge and micro were a nice touch. We ate in the restaurant for dinner and breakfast. All food was tasty and well-prepared. Adequate for an overnight stay.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear laurasE1229YZ- Thanks for taking the time to write this review. We're glad you enjoyed your stay and appreciate your feedback!

"Somewhat Disappointed"

3
19/10/2015

I recently had two visits to this location. For both visits my reservation was for a room with a king bed. However, when I checked in for the first visit I was informed that the room I had reserved wasn't available and they put me in a room with two double beds. This in itself wasn't a big issue however, the entry door for the room they provided was in need of replacement and had to physically be pushed closed until it latched. Also, the layout of this hotel isn't the best. On a good note, it was extremely convenient having a restaurant located within the hotel and with the ability to charge meals to the room. Most of the meals were quite good and were offered reasonable, but not great prices.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Eric W - Thanks much for taking the time to write this review - we appreciate your feedback! I will look into the issue with the door, thank you for letting us know about it. Hope to see you back in the near future!

"Disappointed"

2
17/10/2015

The Best Western in Waterville was nice and clean. The room was nice. The receptionist checking me in, however, appeared to have no interest in her job or me. I was very disappointed that the WIFI did not work in my room. When I complained about it in the morning I was told it works great in all rooms. The problem was that Inhad an IPad. It was extremely loud in the morning when the maids were cleaning.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Red656 - Thank you for your review; we appreciate your feedback about the noise in the morning. We'll be sure to address that. We have resolved the problem with the WI-FI connection, and I apologize that it was an issue during your stay. I hope to see you back with us in the future!

"A great place in this area"

3
16/10/2015

Stayed here whilst on business - it's a friendly little place with good food and facilities. The hotel - well not exactly 'grand' but certainly very friendly and for a business stop out here in Fairfield - well it's great. Staff - lovely helpful people - can you ask for anymore? Hotel - a little dated but still functional - comfortable room and large comfy bed! Food - was great - breakfast is entertaining - I won't say anymore but the waitresses are great - try it!

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Bapsy3732 - Thanks for you colorful review! We're glad you enjoyed your stay and hope you'll stay with us again in the future :)

"great stay"

4
12/10/2015

good location close to the highway, quiet rooms but small bathrooms,comfortable beds with luxury linens, friendly staff throughout and good food at the restaurant, make sure you try the prime rib...it was excellent...great value and a nice place to stay, pet friendly also

"Pleasant Surprise/Excellent Breakfast"

4
29/09/2015

Traveling with a dog and this was a nice, clean hotel and conference center. Had breakfast at the restaurant the next morning and it was awesome -- complete with waitresses, juice and eggs cooked to order. Best breakfast on our trip. Hotel gives you a voucher, so you have to pay a little money for the breakfast, but it was worth it. Wish we had eaten there the night before. Really good room rate too.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear NWS2012 - We're so glad you enjoyed your stay! We hope to see you again soon!

"Excellent stay"

5
28/09/2015

We enjoyed our stay. It was quiet even though there were many teenagers staying there. The breakfast was delicious. The people at the desk were very helpful and informative. We would certainly return to this hotel.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Betty M - Thank you for your kind review! So glad you enjoyed your stay - hope to see you again soon!

"waterville, maine"

5
27/09/2015

hotel was very convenient to highway. they also had a restaurant and lounge, and since we arrived late, it was great to just walk down the hall to eat and relax. the room was very comfortable and was well cared for.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Roy J - Thank you for staying with us and for your kind review! We hope to see you again in the future!

"Clean and comfortable"

4
27/09/2015

We had a good stay here. The rooms are adequately sized and the beds were VERY comfortable. We had breakfast in the morning and it was very good. Everyone was helpful and friendly. It is right off the highway so easy to access. A good choice!

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Pamela R - Thank you for your review! We're glad you enjoyed your stay, and we hope to see you again soon!

"Love Best Western!"

5
24/09/2015

I've been a Best Western costumer for over a decade and find them to be consistently comfortable and affordable. I would definitely recommend the Best Western PLUS Waterville Grand Hotel to anyone visiting this city in Maine.

kspaulding, Manager at BEST WESTERN PLUS Waterville Grand Hotel, responded to this review
Dear Wilma S- We're so glad you enjoyed your stay, and thank you for your kind review!