Best Western Plus Waterville Grand Hotel,  Waterville

4.0/5  - basé sur 403 notations.
375 Main Street, 04901-4924, Waterville, United States - Ver el mapa
+1 207 873 0111 +1 207 872 2310

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  • Restaurante
    Restaurante
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Escoja este hotel recién renovado de Waterville que ofrece unas habitaciones de servicio completo y una excelente ubicación a poca distancia de Cianbro, New Balance y el colegio universitario ColbyLas confortables habitaciones de este lujoso pero asequible hotel de Maine están equipadas de forma muy completa con televisión por cable o vía satélite con películas en la habitación, escritorio, acceso a Internet de alta velocidad, microondas, nevera, servicio de habitaciones y mucho más. Disfrute cada mañana de nuestro suculento desayuno gratuito especial en el Restaurante O'Brien, que le permitirá obtener todo el combustible necesario para su día. Relájese y desconecte en nuestra piscina cubierta climatizada de agua salada y nuestra revitalizante bañera de hidromasaje o pida algo para comer o beber en el restaurante y pub irlandés O'Brie's ubicado en el hotel. Además, este hotel que admite mascotas de Maine ofrece un gimnasio, servicio de lavandería, un centro de negocios abierto 24 horas, estacionamiento gratuito, recepción 24 horas y mucho más. ¿Está planificando un banquete, evento corporativo, una celebración nupcial, una reunión, un encuentro de antiguos alumnos o una fiesta? Este hotel de Waterville también ofrece espacio para reuniones con aforo para un máximo de 350 personas y servicios de catering. ¿Se encuentra en la ciudad para visitar a estudiantes o profesores en una de las numerosas universidades de la zona? Durante su estancia en este hotel de la zona central de Maine no tendrá que desplazarse muy lejos para llegar al colegio universitario Colby, el colegio universitario Unity o el colegio universitario Thomas. Los huéspedes en viaje de negocios podrán disfrutar de un cómodo acceso en auto a Sappi Fine Paper, Cianbro, New Balance Shoes, United Technologies y el Hospital Inland. Ubicado en la carretera interestatal 95, nuestros huéspedes podrán disfrutar asimismo de un fantástico acceso a las encantadoras atracciones de la zona, entre las que se incluyen el Capitolio Estatal de Augusta, Belgrade Lakes, el circuito Unity, el campo de golf Natanis, la feria estatal de Skowhegan, Boothbay Harbor, el Museo de Arte del colegio universitario Colby o la casa de subastas James D. Julia Auctions. Con el aeropuerto internacional de Bangor situado a solamente 88 kilómetros de distancia, los desplazamientos no supondrán ningún tipo de dificultad para nuestros huéspedes. Si desea disfrutar de un asequible viaje a Waterville, reserve su estancia en el Best Western Plus® Waterville Grand Hotel hoy mismo. Disfrute de su estancia en nuestro hotel.

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Habitación 1

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Basado en la opinión de 403 huéspedes
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Excelente
 
154
Muy bueno
 
115
Bueno
 
67
Mediocre
 
37
Horrible
 
30
Con amigos Con amigos 30
De negocios De negocios 80
En familia En familia 165
En pareja En pareja 85
En solitario En solitario 23
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Best Western Plus Waterville Grand Hotel,Waterville
  • 3
    « Pass this up »

    At roughly 1450 I entered the Obriens Pub. There were three at the bar. The bartender served the two young ladys, and with out a word to me , walked away. I walked out and ate at a different restaurant. On returning, I entered the pub again, to a new bartender. Ordered a Crown and water, it was served with a lime, certain that I had not ordered a Corona, I ask her to hold the line in the future. The drink tasted so strongly of lime, I paid and left. Upon returning to my room , my key doesn't work. Fixed it at front desk. Entering the room I search for a guide to channels, wanting wanting to see the Red Sox play. Only being shown in lounge. 9.50 a drink for Crown and water, free lime. I decline a return to that place and choose to read instead. The lamp over the reading chair is out. Not willing to stay here for a while, perhaps empty rooms may surprise change.

    5
    « I love their breakfast... »

    I and my wife have gone to this hotel for years. The owners and the staff are excellent. I always look forward to using the pool and hot sauna. I also love the next morning when I go to the cozy breakfast room and eat a breakfast fit for a king.

    5
    « BW Waterville »

    I stay here quite often and am a smoker, they have a smoking section in the hotel so if you smoke you need to ask for a smoking room. The rooms are clean and they give you a voucher for breakfast. I would prefer a buffet like the other BW's I stay at. They also have a fitness center, pool and hot tub.

    5
    « Great breakfast and free!! »

    Really great experience. You get 7 bucks for breakfast and much appreciated. Nice room and bathroom. Staff friendly and helpful. Will return next trip to the Waterville area. Easy access to 95 interchange

    2
    « Questionable hallway encounters and brown water »

    Checked and was directed to pull around to door #3 for closest entryway for room access. Pulled around to Door #3 pull in next to a Black Pickup Truck ( Mass Plates) that seemed to have an interior light left on and no one seemingly inside that I could see. While parking next ti this pickup a hand reaches up from the floor behind driver seat and picks up a softdrink cup and then the cup disappears behind drivers seat. I looked for a while from my car and could the reflection of what looked like an Asian woman hunkering down on floor of the cab of the pickup. I immediately moved my car and parked at door #2. Loaded my lugage onto a cart walked down hallway that stunk of cigarettes.....when approaching elevator there were three people ( 2 guys and a woman standing in front of elevator. One of the men says " hey that's not my luggage!" at this point I am ready for trouble. I respond NO! these are MY BAGS! I try to press the call button for the elevator but the woman in this group has positioned herself against the call button causing me to ask her to please move so I can call the elevator...with a displeased grunt, she moved. I went to my 2nd floor and found one middle aged woman roaming the hall from room to room and yet another woman walking around second floor dressed more like a pro than a guest. I lock the door put the Do not disturb sign on the door and hit the sack Next morning housekeeping knocks twice then opens door while I am trying to get dressed to answer knock. I ask if she saw the do not disturb sign her response " yeah someone stole all the signs form the doors during the night. Head down to the conference room for a class and find pitchers of water being placed on tables I pickup a cup and a pitcher and pour some water, only to find the water in the solid white cup is tinged brown in color. When more class members shopw up someone else pours a cup of water from a different pitcher of water only to say " the water has stuff floating around in it AND IT LOOKS BROWN This place made me feel grossly unsafe and i CAN TAKE CARE OF MYSELF!!!!! If you a family or someone that needs the assurance of feeling safe this may not be the place for you Place is really outdated and people are wandering around everywhere

    4
    « A Very Good, Basic Hotel »

    This a a pretty nice, clean, basic hotel with good rates ($90 for a AAA member). There are 32-Inch LCD TVs, free Wi-Fi, free parking, and a decent, free breakfast. The staff is friendly and courteous. It is right off the highway, but on a snowy night, it was difficult to see the nearby exit.

    5
    « To meet our newborn grandaughter »

    The location is next to rte. 95. Easy on and off each way. The rooms are nice and clean. The food is very good, and the servers are friendly. Restaurants and the malls are across the street. We will be staying here again.

    3
    « New Years Eve -17 Degrees »

    Great location, easy to find and right across the street from Governors Restaurant. We chose this because it's close to my parents house and it has an indoor pool to burn off some twin 6 year old energy. Very dated interior, room was OK, was warm. Bathroom had some stains. Since it was so cold we chose room service for our meal plan and the food was OK. It was a little discouraging to pay a tip on top of my tip, but they did refund us.

    5
    « Excellent »

    We stayed at this hotel for 5 or 6 nights. Had excellent service. The restaurant served very good food and drink. We used both the pool and work out room. Both areas were well maintained. The hotel staff was very nice. No issues, great stay!

    5
    « A Wonderful Stay »

    I come to the James D. Julia auctions on a fairly regular basis. The Best Western is a great place to stay for these auctions. It is close to the venue; close to the local restaurants; and good to bring clients to for business meetings. All in all - a friendly staff; a clean hotel - so what else could you want?

  • 2
    « Not sure how they got a 4 star rating »

    We spent the night due to my husbands company holiday party being there, we saw the high reviews and figured why not. First we had to walk all the way through the smoking floor to get to the elevator, and being non-smokers this was less than pleasant. The rooms are a little dated, but a good size. The bathroom was also a good size, but my husband had to run the water for several minutes before his shower due to brown water! I will say that the food was good both at the party and at breakfast the next morning. But we will not be staying here again.

    4
    « Allways a nice stay »

    We travel to Maine every year or two and always stay at the Best Western in Waterville. Service is consistently good and the rooms are always clean and comfortable. A cooked-to-order breakfast in the on-site restaurant is included, and is always good. Service can sometimes be a little slow if too many guests arrive simultaneously, but the staff always seems to be doing the best they can with available resources. Housekeeping is gracious with special requests such as extra coffee, etc.

    4
    « Please tip the waitresses! »

    I think that the voucher system is unfair and problematic for the waitstaff in the restaurant. If I hadn't made a special effort to note my total (before the vouchers were applied) I would have only had the receipt for my bill (the remainder of $4 and change) to go on to figure out their tip. I think the restaurant receipts should be redesigned to emphasize the product total, and perhaps give suggested gratuity amounts as I've seen on some receipts. I spoke about my concern while paying to a staff member who appeared to be a manager and she told me that the under-tipping (or lack of tips) "happens all the time." It needs to be addressed. Otherwise, I thought the voucher system was a brilliant way of handling feeding hotel guests!

    5
    « Colby College Family Weekend »

    We stayed two nights for Colby College Family Weekend. The rooms were very clean and nicely appointed. The staff was very friendly, helpful, and courteous. The included breakfast in the hotel restaurant was very good. The setting is very rustic with nice old wood beam work. The nightly room rates were very competitive with area hotels. A very nice stay!

    5
    « very nice rooms, comfortable stay »

    Very friendly staff, we had a very comfortable stay. Rooms are recent remodel and fresh. Hotel is quiet and clean. Breakfast is a voucher for cook to order breakfast. We had dinner at the same restaurant which did prove better than breakfast but only because it was very very good.

    5
    « Excellent stop over »

    Travelling through Maine, booked reservation late and arrived at the hotel within 30 minutes of booking, the arrival experience was excellent and was the stay. Comfortable bed, clean room and friendly staff.

    2
    « Not a great stay »

    Stayed at this Best Western near Colby College for a weekend and it was like we were transported back to the 80s. Room was dark and needed renovation. Bathroom smelled like waste. Walls were paper thin, could hear folks next door casually talking. Bright spots were the service at reception and O'Briens which had great service and decent food.

    3
    « Disappointed »

    We have stayed at many Best Westerns throughout this country and rarely have we been disappointed. In fact we are Gold Crown Members, but sadly this hotel was an exception. On the positive side first...the staff in the, "O'Brians", Restauant were very friendly and outgoing. We ate dinner there the evening of our arrival which happened to be, "Wing Night". If we hadn't been so tired from our days travels, we would have sought another site for dinner as the air was very heavy with a grease smell. So much so that the staff turned up the air conditioners in hopes of clearing the air. We complained how cold it was and we were allowed to move away from the direct cold air. But still we were forced to return to our room for heavy jackets in which we ate our dinner. The nights special was Prime Rib, which we ordered med. rare. When it arrived, the meat was very thin and very well done. We sent it back to the kitchen and the staff was very gracious and the waitress apologized . The second plate was much better and the meat done as ordered and much thicker. I thank the waitress for her patience as well as the 15% discount for our inconvenience........the cooked to order complimentary breakfast was excellent the following morning. The biggest disappointment was the mattress...my husband and I agree that it was one step up from a hammock!! Most people who stay at a hotel are seeking a good nights sleep and this mattress certainly did not afford us that...this was room 150. We certainly hope this isn't represenitive of the entire hotel, as this isn't the standard we have become accustomed to while staying in Best Westerns...... It was also obvious that the carpet in the room and hallways haven't been cleaned for a very long time. In all honesty, this room is one that would be expected in a very inexpensive motel....Waterville Best Western is certainly not a, "do over".

    5
    « Great place to stay in mid Maine »

    After driving awhile it is nice to stay in a hotel with a nice restaurant and lounge. The room was very clean and comfortable. The pool looked good but we didn't use it this time.- maybe next time. Easy to get to, on and off the highway. Lots of area restaurant options but O'Brians in the hotel has a nice lounge and a nice menu. Breakfast choices were many and very good.

    5
    « Better than the average travel hotel »

    Big room, very clean, comfy king size bed that I slept 11 hours straight. Coffee in the room was delicious. Ac quiet & strong. Used the fitness center for a run & then relaxed in the pool. Quiet clean and really nice staff

  • 5
    « Multiple stays »

    I have stayed in this hotel many times over the past 10 years. The staff has always been very friendly and accommodating. Rooms are clean and has very easy access to the interstate. Restaurant has a good breakfast.

    1
    « Should have stayed somewhere else »

    I was going to stay at the Hampton Inn, but had never stayed at a Best Western and thought I'd give it a try. I should have gone with my first instinct! After working a full day and driving 5 hours thanks to awful traffic, we arrived at Waterville very tired at 9 pm. We had to get up and hit the road early the next morning to continue our journey. We just wanted to crash and sleep! The Best Western put us in a first floor room near a back exit, and every five minutes or so people who had been partying in the lounge used our hallway to get to the parking lot. They were speaking loudly, laughing, cell phones were ringing, and it seemed our door was made of paper. Then, a group of people gathered outside our window to talk and laugh and I started to smell something ... pot! Those people were standing outside our room getting high and the smell was coming right through our closed window! Advice to the Best Western: if you are going to offer a party with DJ in your lounge, either do not allow those people to exit through the hotel proper, or post signs on the doors to the hallways stating that hotel patrons may be trying to sleep, so please keep voices down! Patrol the parking lot and stop people from gathering outside hotel windows! To add insult to the situation, in the morning we went to have breakfast in the hotel restaurant and pancakes were tops on the menu ... and we are in Maine, so of course I wanted some of that real, local maple syrup. SURPRISE! THEY DO NOT SERVE REAL MAPLE SYRUP!! I could not BELIEVE this! The hotel is halfway up the state of Maine, we passed sugar houses all over the place, and they didn't have a drop of real syrup in the kitchen!! I don't even buy that fake corn syrup stuff at home, why would I want it when I'm in the maple kingdom of America?!

    3
    « Not the Best »

    There is a distinct odor or moldiness from the pool facilities and gym. The included breakfast is merely a dollar credit towards the breakfast in the restaurant, so expect to pay something more for a good breakfast.

    5
    « Frequent guest -- consistently clean, comfortable & friendly »

    Friendly, accommodating staff at front desk and in dining room. Pool and hot tub clean, although the hallway leading to pool area is in need of updating. My favorite place to stay in the area,whether I'm traveling solo, as a couple or with family.

    4
    « Our stay in Waterville ME »

    The hotel was above average and satisfied. We did have a problem with the door to our room as the door squeaked. It is strange that the staff had not reported it to the management as a little oil would have solved the problem and my rating would have been excellent.

    1
    « Recommended and was Great »

    Our Canadian friends and recommended this stop when we traveled from South New Jersey to Moncton NB Canada.. we had a beautiful Clean room. And a fab breakfast included.. we will look forward r another B st Western Plus for our way home.

    3
    « Convenient place to stop »

    Convenient place to stop along the Interstate. Rooms were clean and basic. Free full breakfast with room. Restaurant had a good selection for dinner. Service was good. We stayed here on the way to Nova Scotia and then again on the way back home. Reasonable rates, friendly staff.

    5
    « A very good stay at Best Western +, Waterville, ME »

    We were thoroughly pleased with the personnel and facility in this hotel. It was clean, quiet, and comfortable. We had tow breakfasts, hors d'oevres, and a buffet group luncheon, all with good food, ample quantity, and efficient service. The huge King sized bed was very comfortable (we'll consider getting one at home). A faulty light switch was promptly fixed.

    5
    « FABULOUS PLACE TO STAY! »

    Easy to find, just off the Interstate! Front desk folks are very professional and make the guest feel more than welcome! Dinner in their restaurant was exceptional. Service was good, environment was warm and friendly and the food was excellent! Breakfast was in the restaurant using vouchers issued by the front desk. Food was excellent, service was excellent, what a great way to start the day!

    3
    « Ok hotel »

    This hotel had a comfortable bed and pillows. The internet was not very good. The bathroom was clean but the bedroom could have been a bit cleaner, especially behind the doors. The breakfast was a bit ordinary.

  • 1
    « Find another hotel »

    Wouldn't bother. Dirty hallways and elevator. Elevator inconveniently located. Long walks to get to rooms. TV broken, had to change rooms. No offer of discount. Breakfast was great - only redeeming quality.

    5
    « excellent stay »

    one of the 'best' Best Westerns I've stayed in; very clean rooms, I was on the third floor and there was very little noise, staff was friendly and helpful, breakfast consisted of a buffet or you could order from a menu and BW covered the first $7. Highly recommend this establishment.

    4
    « Good hotel »

    This hotel is convenient and has everything you will need, bar, restaurant clean rooms. We had dinner and breakfast and was very satisfied with the food and the service. The price was a little steep but in a college town I expected that.

    2
    « It was okay, but... »

    Stayed here during a high-demand weekend, when lodging options were extremely limited. The room was adequate, and it had its flaws. Lots of pillows, but they were all lumpy. Plenty of cable channels, but the signal failed often. Immediate hot water, but the shower head wasn't clean and the curtain showed mold spots. Large room, but it had a strange odor and the dark carpet was suspect. Dog friendly, but it wasn't my dog's hair on the bedspread. 'Nuff said. It was definitely not worth the high rate of more than $180 per night, but then again, I don't think I'd stay there again no matter how much the price were reduced.

    3
    « Dog friendly but needs updating. Ask about breakfast vouchers. Price not right. »

    This was probably a luxurious place....in the 1980s.... If you have a dog they'll give you a ground floor room at the back of the hotel. However in this area the hallways look worn/scuffed-up and bathrooms need updating and the a/c didn't seem to work that well as our room felt humid. Room appeared clean. Breakfast vouchers provided for $7 pp at their on site restaurant for which you can choose the buffet or a la carte items. Poor value - $185 USD (including taxes ) for our one night. Staff nice.

    4
    « A passable accomodation on the way to north New England »

    Nearby Freeway located a satisfactory choice. Friendly staff, easy check in, good parkking room clean, good breakfast with great service and for a good price. The best thing at this hotel. You can listen Main Street and Freeway day and night.

    5
    « Summer Team Retreat »

    We worked with Liane and her team for our summer math association retreat. The Best Western staff made sure that we were being taken care of at every turn. If something wasn't just right they took care of it quickly and to our satisfaction. We are a non profit with limited funds- we found this site centrally located in the state, easy to get to (right next to the interstate!), reasonably priced and a great team to work with including conference meeting rooms, hotel accommodations and catering. Thank you for making our summer work less stressful and affordable! We would absolutely book here again.

    4
    « Very Friendly, but Overall Overpriced and So So »

    Good location, pet friendly, VERY warm, welcoming, friendly staff (above average), with easy check in. We were pleasantly surprised by the restaurant on the premises, which was good enough and convenient. Nice toiletries and my husband loved the TV. The bathroom was tiny and in need of updating (cracked ceiling and wall in tub), but newer sink and floor tile. The room wasn't the cleanest, walls were thin, hallways was EXTREMELY loud (and the noise/noisy neighbors woke us up a few times). Called the front desk and noise did subside. Linen and towels were worn out. Beds were tiny, uncomfortable, and so were the pillows. We did NOT have a good night sleep, which is what we personally ultimately pay for. So despite our nice interactions with staff, we are not rested enough for our 4+ hours drive, and feel that we wasted a $175!

    4
    « nice place »

    stayed for one night ate at their restaurant room very nice, staff was great, hotel well kept front desk staff very helpful in all ways would return again if in the area some day in the future thank you

    5
    « Convenient stop over for family- »

    We stayed here for one night with our 3 kids. We got 2 adjoining rooms and had plenty of space for our family. When we called the front desk for a pack and play they were really quick to bring it to us. We popped popcorn in the room and watched a movie on the TV. We went swimming that night and in the morning. The pool was clean and my kids loved the pool and hot tub and had a great time. Its a great location- right off the freeway and across from a Walmart and other stores. So we were able to stock up and keep our perishables in the mini fridge. We ate breakfast at O'Briens and everyone enjoyed their food. It was very affordable and the staff was nice. Would definitely stay there again.

  • 5
    « Great pool - Comfortable Rooms - Loved the Breakfast »

    I was heading up to Acadia with my wife and three children and we wanted to break the drive up a little so we got a couple of rooms here and stayed for a night. Overall, we really enjoyed the place. I loved how the pool was nearly an olympic sized pool so that I could do some laps and then jump in the hot tub to relax. My kids are young so they enjoyed the pool as well. It was also helpful that I could run out to Wal-Mart (located within a big shopping center, basically across the street) and get some needed items for our camping trip in Acadia. The rooms were nice and clean and the Internet seemed to be plenty fast. One of my favorite parts about staying here was the breakfast at O'Brien's. I got a breakfast skillet, my wife got a meal with eggs, bacon, toast, etc. and the kids got pancakes (reg. and blueberry).I REALLY liked the breakfast skillet and I tried my daughters blueberry pancake and it was very good. The service was good and our waitress was very kind to my kids. The restaurant had a nice feel to it (seemed like it was recently updated). Last, I had spilled something in the trunk of my car and it made a total mess. I asked one of the hotel staff if I could borrow a vacuum and he actually came out and vacuumed it up for me! Went above and beyond the call of duty there. I'll definitely be back next time I'm headed up to Acadia!

    2
    « Average hotel »

    The description of hotel was misleading. Were led to believe that there was free breakfast but instead it is breakfast for two from three options or $14 credit towards breakfast at Irish restaurant . Even if the room is booked for three people. The website should clearly say that breakfast is for two people only even if the room holds 3 or 4 people and is booked for 3 people. Sneaky

    3
    « Waterville »

    This hotel was very clean and the restaurant is pretty cool inside. I thought my salad was overpriced and my mixed drink came out weird. Breakfast was awesome though and included in the rate which was nice. The hotel is very old so we thought the rate should be lower. Definitely needs new towels but overall everything was clean and well-kept.

    4
    « Nice, Friendly and Quiet »

    Very comfortable rooms and nice clean hotel. Staff is very helpful and professional. It's right across the street from a big shopping center and a Staples, which is convenient for anything forgotten or last-minute.

    3
    « Best Western Plus »

    Average hotel, didn't arrive until 10:30pm and gone at 8am. Would have liked to use hot tub after long day and long drive, pool closed at 10 (like most others) room was clean but beat on; as in a lot of wear and tear. Staff was great all the way around. Breakfast was good, waitstaff pleasant.

    4
    « Great Stopover to Northern Maine »

    We stayed at this hotel for 1 night on our way up north, and liked it so well we stopped on the way back down. The hallways had a funky smell, but it did not permeate into the rooms. The rooms were comfortable and quiet. We received vouchers for breakfast at the Irish Pub & Restaurant, which is attached to the hotel. Overall, a nice place to stay. .

    5
    « Pleasant experience »

    This is our second stay at this hotel travelling back from the winter in Florida to New Brunswick. Very convenient location as directly off highway and easy to find. Room very clean and friendly staff. We love the on site restaurant and the best included breakfast than any other hotel we have ever stayed in. Will be staying an extra night due to bad travelling weather so really glad we chose this Best Western in Waterville.

    1
    « Horrible trip »

    Room was dirty. Hair in the shower. Toilet not cleaned. Nasty odor in the room. Extremely noisy. And our floor reeked of pot. Staff seemed unconcerned with our complaints. Never rectified. I will never stay there again.

    5
    « Temp Home for almost 2 weeks »

    While visiting for a Colby College Lacrosse game, my husband and I both came down with the flu. The hotel extended our stay daily as needed and was so accommodating. Personnel seemed genuinely concerned about our health and made sure we had everything we needed. Everyone from front desk, restaurant and cleaning staff were helpful and cheerful.

    5
    « Chocolate Chip Cookies! »

    After a four hour drive, walking into the welcoming smell of baking Chocolate chip cookies made the hotel so inviting! We were visiting an area college and only stayed one night. The staff was fun, pleasant and accommodating. The room was clean and spacious and included a hair dryer, iron, refrigerator and microwave. The continental breakfast was very good and had a lot to choose from. I would definitely recommend!

  • 2
    « Just Ok! »

    I brought my kids there for a get away. I was not satisfied that I made a complaint and they acted like it didn't matter. I went to pull the window in the room down and the plastic separated from the glass itself and the tips of my fingers got caught in between them leaving blood blisters. Then, swimming in the pool, swarms of ants were coming out of the cracks in the floor. The lady that worked there said it happens all the time and they won't pay to have it taken care of. Then, the lady at the front desk had no personality and glum. Acted like she didn't want to be there. Won't be going back.

    3
    « Plus? »

    For a Plus hotel, and the price, I was sadly disappointed. Again, got a room not on the ground floor (is this a common thing if you are a member of a particular hotel chain - never getting a convenient ground floor room? seems to be even time I book a hotel no matter the chain and provide my member number, automatic second floor or above, just saying) and in the back of the hotel. I always ask to be able to see my vehicle from my room and it never happens, and it didn't again here. Room was average, nothing I saw to give the hotel a Plus to its name. Never enough plugs in a hotel room by the beds, could not plug my cell in at my bedside. Had to wait 5 minutes for hot water to come from the bathroom sink and still didn't need to add cold to make it tolerable. Shower was a little better but not much, no waiting but not really hot. Booked with "breakfast included" but didn't go, so I asked if there was a different price if you didn't book with breakfast included and was told no. So why make that a choice when booking? Either offer a different rate to choose if guest doesn't want breakfast or don't give a choice. Overall an average room at a "Plus" price. Not much to choose from in the Waterville area but will shop around next time for a better deal.

    5
    « Best Western »

    We traveled to Waterville to see our daughter and her team play tennis. Not knowing the area I depended on the internet for a good hotel and this was a good choice! The room was comfortable and clean. Breakfast was delicious.

    4
    « Weekend stay »

    This worked out well for us to visit family, and be close to shopping and food. Nice accomodations w a pool and spacious enough for our family of 5. It was right off the highway as well, and provided a good continental breakfast each morning before heading out.

    5
    « Frequent visitor »

    Frequent visitor, convenient to highway and downtown. Great staff. Rooms are clean with fridge and microwave. Restaurant menu could use an upgrade but food is decent. Reliable place to stay. Would definitely recommend.

    3
    « Good value, okay hotel »

    I stayed here with my daughter in early March. Hotel is close to the highway and conveniently located near several stores and restaurants. The breakfast is pretty good, but it's a sit-down meal at the restaurant starting at 7. It was slow service on a busy weekend, but pretty good food. The hotel seems to have been remodeled in the past few years, but a few corners of it still feel a but dingy and neglected (mainly near the pool). Overall, a decent stay and a good value, but not amazing.

    5
    « Best Western -Excellent Value »

    I had the pleasure of staying over here on March 6th to attend a meeting in Waterville the following day . Staff was friendly and attentive . Check in office lounge area was warm , nicely furnished and well appointed . Coffee kiosk near the lounge bathrooms was an added BONUS the morning of the 7th ! The restaurant is clean -comfortable & convenient and I got good service and a great meal ! The room was nicely appointed and clean & VERY comfortable - & a very reasonable cost . Another huge bonus is that it's located adjacent to the Interstate exchange so it's easy to get to and depart from and quickly be on your way - yet close to everything in Waterville too ! For location it gets 6 Stars ! Overall -5 Stars !

    4
    « Don't get the Breakfast »

    Room were clean, Bed was comfortable, bathroom was functional. Skip the breakfast the service is very, very slow and food is sub par, they overcooked the eggs Benedict I ordered, plus the cost of $4.25 for juice is expensive. I would recommend going across the street to the Governor's Restaurant & Bakery. The front desk was very helpful and accommodating. Overall I would stay here again.

    5
    « Nice Hotel...with Great Food »

    Typical, but clean and dog friendly room. Food and service at O'Brien's Restaurant and Pub was top notch! Sarah was a most pleasant and dedicated bar tender and server. Enjoyed our evening of food and conversation.

    3
    « Clean Room at a Good Price-Needs a little TLC »

    We stayed for a funeral. They gave us a heavily discounted bereavement rate. The staff was very nice for the most part. Front desk staff was amazing. They made a room available to our parties to get away from the bar/restaurant, because it was "wing night" for the locals. Pool attendant wasn't friendly, but everyone is entitled to a bad day. Waitstaff was very nice (especially Sue!) , one particular bartender was beyond rude, but I think it was a by-product of a miscommunication and a busy "wing night". All in all, not a bad stay. The room was clean and neat. Shower was beyond hot, which was great. The suite was clean and neat. The restaurant breakfast was good. The place could use an update, but given that it sounds like the place doesn't fill up, it'll probably stay as is. The WiFi wasn't great, but I think it may be the area. A clean quiet hotel for a great price, even without the discount.

  • 5
    « Felt safe and very uncomfortable - accommodating to my special needs »

    I was in room 216, on the 2nd floor. I found it very convenient that each floor had a close-by drink vending machine and ice machine. We were able to do laundry for cheap up on the third floor. The pool area was nice, relaxing hot tub. I have a disability where I have a hard time walking so I had to be using my walker. Staff was extremely accommodating, very polite, "Can I help you with anything, can I carry that for you, how are you feeling today, etc." but still were respectful towards my disability and did not ask about it, which meant a lot to me. Because the lobby was a ways away from our room (this hotel is very very large) that was a bit of a struggle getting over there. As far as I saw the pool was wheelchair-accessible -- I brought my walker down without any issues. Plenty of stores and food was within a minutes drive - Walamrt, banks, K-Mart, dollar stores, fast food, restaurants and a hospital. I highly recommend this hotel to everyone - kids, couples, families and singles, whether you have any type of disability or you're perfectly healthy, they will work it all out for you. Happy to answer all the questions I had and again, very very polite and genuinely caring. I love this hotel and would come back if need be. Thank you, Best Western Plus in Waterville, Maine, for helping my mother and I, her 18 year-old daughter. This was a beautiful hotel and though the price wasn't outrageous, it was affordable and you definitely got your money's worth.

    4
    « Great value »

    A truly good sit down restaurant style breakfast sealed the deal for us for staying at this hotel. Eggs any way you want them with all the fixings or a large list of other items. A great way to start the day and unique in our experience with most hotels where you are offered a continental breakfast. The hotel staff were friendly and efficient, room was clean and comfortable and it had a good lounge/bar to wash the road grit out our mouths when we arrived. Good value, would recommend to anyone. Only complaint is the wifi, very weak signal in room.

    3
    « Convenient Location but in need of updating »

    Recently spent two nights at Best Western Plus Waterville as a group of four ladies on a girls getaway/shopping trip. This was our first time staying at this location. The location is convenient with easy access to and from the interstate. All amenities (shopping, restaurants, fuel) are located nearby. The hotel staff we encountered were very friendly and accommodating. Although it appears the hotel has had some updates, it could definitely stand to have additional updates as common areas, pool area and rooms look tired and dated. Cleanliness of rooms could be improved. Upon checking into our room, we discovered popcorn left under furniture from a previous guest that was not vacuumed, hairs in the bathroom tub, cobweb in a corner lampshade and crumbs and lint on carpet in hallways around elevator. Beds were of average comfort. Advertising of free breakfast is a bit misleading as maximum of 2 $7.00 credit vouchers toward breakfast per room are given regardless of how many people are staying in each room and most breakfast menu items cost more than $7.00 each. However, the breakfast was very good and very large portions. Probably would not stay here again unless offered at a lower room rate.

    2
    « Disappointing »

    I am used to staying in Hampton Inns and Holiday Inns and found this a poor substitute. The room was clean but bathroom had inexpensive fixtures and low water pressure. I heard a lot of noise from the hallway. The breakfast options were of low quality and not very healthy.

    4
    « Weekend stay »

    A little late with this review, but definitely want to take a minute to thank the staff of this Best Western for a great stay. We were in town the weekend of September 16th visiting friends in Norridgewock, and chose this hotel based on reviews, rates and proximity. The staff was very accommodating and friendly, the common areas were clean and our room was spotless and comfortable. We also enjoyed breakfast both days, which was included in our stay. Lots of shopping and restaurant options literally in walking distance. An overall great stay. We will definitely stay again the next time we are in town.

    2
    « One Night - »

    Outside of Hotel and common areas were dirty. Fitness area - POOR Room was ok, bed was comfortable, Restaurant food was ok. I don't really recommend, especially for the RATE. NOT A GOOD VALUE. - One Night -

    3
    « Dated but clean »

    The hotel is easily accessible from the highway with plenty of free parking. The room was large, clean, quiet and comfortable with a microwave and small refrigerator. Wifi was also free (and worked well) and I received a coupon for a complimentary breakfast and enjoyed the pancakes with bacon option. The service was good and I met the hotel's owner who was greeting guests in the restaurant, and seemed genuinely concerned about my experience.

    5
    « Central Maine Hotel Stay »

    Whenever I travel trough central Maine I stay at the Best Western Plus in Waterville. Comfortable, Safe, Clean, Value! Good resteraunt. Close to highway. Close to other resteraunts and shopping. I never consider trying a different hotel. Why be disappointed? DanO

    5
    « Business Stay »

    Great hotel with a great staff. Was on a business trip and the hotel internet was easy to log into and I was able to complete my work with no interruptions. Room was clean and comfortable make it easy to rest for my presentation the next day. I will be staying at this hotel in the future and will recommend to friends and family.

    3
    « okay our second visit not so good »

    Well we stopped here years ago and had a great visit, so I made a point to make this a stop since our visit years ago was so nice. This time, we got a room on the 3rd floor. You have to walk thru the smoking section and wow that makes you feel dizzy. Then to the elevator. Then when we got to our room someone was in the room. I had to go back down the elevator, thru the smoking section to the desk ( its a good walk) told the young lady that someone was in that room. She said are you sure? Yes, she said she was in here. Oh she said, that's never happened before. So again. off I go, thru the smoking section, up the elevator, to the 3rd floor and when we got the door open it smelt like mold. I hadn't the energy to go back down and find a new room. It was a bad situation. The smell was coming from the bathroom so I kept the door shut and that helped. Our most enjoyable moment was the breakfast. It was wonderful. I was so pleased.

  • 3
    « Good hotel »

    My stay at this hotel was pleasant because the room was clean. Breakfast area was inviting; typical hotel breakfast. I couldn't get hooked up to the free wifi. So I just used my data. It may be frustrating if free wifi is important to you. Good for an overnight stay. Would stay there again.

    4
    « Enjoyed a clean room with many ammenities »

    We enjoyed our stay here at the Best Western Plus Waterville. There many amenities and the staff was friendly. The included breakfast at the attached restaurant was exceptional! It was right off the highway so easy to find.

    3
    « woderful hotel....sometimes »

    We were disappointed in our service this time. We have stayed before and enjoyed our stay.I felt the staff were overwhelmed and they were understaffed or unprepared for the number of guests.The food is wonderful but the service is poor.

    1
    « Unacceptable for a Best Western Plus »

    We stay at the Best Western Plus line of hotels for the cleanliness and presentation of the rooms and hotel. This hotel was run down with old carpets and dark bland interior decorating. Each of our beds had red/orange crusted stains on the top duvet cover and the room was dated and dirty. I went to give my 2 year old son a bath and the tub was dirty with stains all over it. Not acceptable for this line of hotel and would highly advise to avoid it. I will be writing directly to Best Western in addition to this review.

    5
    « Awesomeness »

    Me and my partner dropped in looking for a room, after a 2 day drive all the way from newfoundland. We came in looking for a room. To my surprise they had one. Room was very clean. Had free hot breakfast that was served very fast and tasted great. I would stay here again.

    4
    « Great Location, 5 minutes from Maine General Thayer and right off I 95 »

    Had to stay night before an early morning procedure. The hotel was nice, clean, people friendly. They had freshly baked cookies in the lobby when we arrived. We got a voucher for a free breakfast at the restaurant in the hotel and it was good. They give you $7 coupon towards any breakfast, or choice of three average menu items, which were good. The waitress was very friendly. Only minor complaints I have are lumpy pillows, noisy AC, and sticky floor in bathroom.

    5
    « A wonderful experience everytime! »

    We spend a week or more at this hotel every Summer while we teach search dogs on the Colby College Campus. Everything about this property is A+++ All of our students stay as well. Very dog friendly hotel!! Breakfast is great in the hotel restaurant and all the hotel staff are friendly and happy to do whatever is needed to make your stay awesome. They were even able to accomodate some last minute people. Darlene ( General Manager) is like family to us. We will be back in 2017 for sure.

    4
    « A very nice hotel and great breakfast »

    The hotel was very clean and the staff was great. The only one complaint that I have is that there was a very strong mildew smell in the bathroom coming from the shower curtain. I've noticed this at many hotels and there has to be some way to remedy it. It was a cloth shower curtain and you could tell that it was never completely dried out before being pushed to one side hampering the odds of it drying out. The hotel gives you a voucher for breakfast at their onsite restaurant. What a great deal that is. Both my husband and I had a FULL breakfast and the total for the check was $6.64 (including tip) after using the vouchers provided by the hotel. The food was wonderful with very friendly service.

    3
    « Hotel Stay »

    Slightly dated but clean rooms. Friendly staff. Very close to everything. Very close to highway and easy to find. Small breakfast included. Wrap around parking lot making it easy to access. Attached restaurant.

    4
    « Friendly staff »

    Every staff member was so friendly. The only complaint was are free hot breakfast took a while to be seated with empty seats available. Price of hotel room was higher than I wanted to pay. But it was peak season, Saturday night, and several hotels had no vacancies. Glad to get a nice room on limited choices and under circumstances.

  • 3
    « Just what you'd expect and dog friendly :) »

    We unexpectedly needed to stay over night with our dog. The hotel is clean, rooms not fancy, but comfortable. The staff is super friendly and offered me a toothbrush and toothpaste when I asked where I could go that would be open. Nice place for a reasonably priced low key stay. Just a heads up, the hall in the dog friendly area must also be near the smoking rooms and smells like it. Room was fine but you can definitely smell smoke in the hall.

    2
    « Hotel needs updating, as does their site and restaurant needs cpr »

    We went to this hotel for one night, thank goodness it was only one. The hallways were dirty, spiders in the stairwell, carpets were stained and "cut" The indoor pool, had such an "odor" to it we did not use it. We had a 2 double-bed room, the room itself was pretty clean. The beds were terrible to sleep on, too hard for my liking. They advertise a "free full breakfast" when you are a guest, however what was not told to us, is it is actually a $7 per person credit with a max credit of $14 per room, so we had 3 people, my husband, daughter, and myself. Our "free breakfast" ended up costing us $15 plus tip, (not happy) as we ate the morning prior up the road at a small diner and our total bill was $21 for better food, and much better service. Our waitress never even came back to our table to offer more drinks. I do not recommend eating dinner in the restaurant either, my daughter and I had Chicken Quesadillas, and may I say the movie theater has better for half the cost. My husband ordered a simple hamburger, a bit pink in the middle, and they came out with a well done burger. Only reason we didn't send it all back, is we were truly the only people in the restaurant at the time, and it took over 40 mins to get our food. Only good thing I can say, is this hotel is dog friendly.

    2
    « Tired old property. »

    Spent a couple of nights here for a wedding. Shower head leaked more than it sprayed. Window sill covered in coffee stains and dead bugs. No water glasses after maid cleaned the room. Noisy with cigarette smoke seeping into non-smoking room. Lousy tiny square pillows.....just a bad place to stay. Reported problems when checking out...response..." We'll look into it " No apology at all....I think they just don't care.

    5
    « King Room »

    Very few hotels have Smoking rooms, this is an exception. Clean, modern and smoking room. Excellent air conditioning that filtered the smell out as well. Friendly helpful staff willing to please. Pool, hot tub, fitness room. Restaurant and pub. Great location off 95 north about an hour from Bangor going north. Will book this hotel again.

    5
    « Visiting Family »

    We love staying here. The staff is very pleasant and helpful. The food in the restaurant is always good. The pool is always clean and the water is warm enough for me to get into without taking 10 minutes

    4
    « Decent hotel Friendly Staff »

    This was a descent place for a quick overnight stop. Convenient to I-95. It is an older hotel and could use an update but comfortable. Nice free breakfast served in restaurant there with a voucher. There is a buffet or you can pick from a designated menu. Waitress was excellent. Restaurants nearby for other meals. My only negative and it is because I am a Hotel Rescue Geek is that the nightstand lamps were extremely dusty. They look like the hadn't been dusted in weeks.

    4
    « Nice hotel to stay for the night »

    I stayed here one night during my road trip. Reception staff were friendly, quick and efficient both at check in and departure. I had room 305. Nice clean room with fridge, coffee maker, microwave, bath tub, ironing board & iron and king size bed. Free fast wi-fi. For breakfast, I was given a $7 voucher which was sufficient for two eggs, bacon, hash browns, toast, juice and coffee. There is an indoor pool and fitness room. Home Depot, Walmart and all the essentials of life are across the street. Andrew

    4
    « Clean, good service and and location »

    Staff were very helpful, rooms are nice, clean and comfortable. The immediate area in not especially nice as it is in a area of stores etc, but it is a good location if you are traveling. Hotel restaurant was a bit dated, but the food was fine and the service was good.

    4
    « Great stopping point »

    Just off exit 130 on I-95 is the Best Western Hotel. The rooms were good sized, beds comfortable and staff friendly. Microwave, refrigerator and coffee maker in each room. Large desk and free wifi. Indoor pool. Breakfast included. My only complaint was that the hotel directory and map did not tell us how to get to the lobby. Since we'd come by bus we'd entered from the back and had no idea how to reach the lobby.

    3
    « Average considering the cost »

    I would have rated this hotel poor, but considering the low cost it escapes with an average. For starters, there is a bar or function room just as you enter the hotel. Everybody is standing outside smoking. You need to walk through the smoke cloud to get into the hotel. I reserved two rooms for my family consisting of my wife and I and our two small boys. I requested adjoining rooms. I understand that's not guaranteed, so be it. I called TWICE to confirm the reservations and make sure they had the note about the request for adjoining rooms, which they confirmed. SO ... as we register the desk clerk says that they do not have adjoining rooms for two different kind or rooms. We booked one with a king for us, and another with two doubles for the boys. Why the hell would two different people confirm that they had our request and not bother to tell me that they couldn't even honor the request in the first place as we had booked two separate types of rooms. It made no sense, the desk clerk either couldn't understand how they made a mistake or didn't want to understand. Then she pulled the "well you didn't talk to me" bit and I just gave up. We dealt with it. Breakfast is ok but if you're looking for a great buffet or something, don't bother. The waitstaff at the restaurant where breakfast is held are all very sweet. The eggs are reconstituted from a package of powder and it just didn't appear all that presentable. Maybe my expectations were too high, but I thought it might be somewhere in between what they had and a Holiday Inn Express ... the gold standard for included breakfast buffet. Like I said, it's inexpensive here for a reason, just don't expect much.

  • 5
    « Great Hotel »

    Room was very large and comfortable. Bed was also very comfortable. Staff was very friendly. We stayed here on our way to Nova Scotia. Breakfast was buffet and was very good, many items to choose from. Suit cases brought to room very quickly.

    4
    « Excellent complement to a Maine Vacation trip »

    We booked a one night stay at the Best Western on a trip to Maine. The was located right at the exit off Route 95. The check inn staff were pleasant and informative. Our room was large, clean and comfortable. It included a refrigerator and microwave as well as a small coffee brewer with the fixings. Our room charge also included a voucher for a full breakfast . The dining room was a true post and beam appearance which made for a very pleasant environment. Out server was delightful and made sure our coffee cup was never empty. Breakfast was more than adequate and set us up for our next day of travel, refreshed and satisfied.

    3
    « Hotel was nice, restaurant was awful. »

    The front desk staff was very friendly and helpful. The room and facility was spotless. The restaurant was terrible. I made the mistake of ordering one of the "specials", prime rib. It was without a doubt the worst prime rib I have ever eaten or should I say tried to eat. Our server asked how it was so I told her it was terrible and she just shrugged. The next morning breakfast was not much better. The eggs were cold, we were never served coffee after being seated and the hostess had a serious attitude problem. I will not condemn the entire hotel because of the restaurant, but if you do stay here make sure you eat elsewhere.

    5
    « A stop over on our way to Canada »

    On our trip to Canada from Connecticut, We stayed the night in this lovely hotel. They brought the suitcases to our rooms in record time, and there were cookies and juice waiting for all visitors. Add to that a lovely buffet breakfast in the morning before we got on our way. It was a great experience with clean rooms and helpful hands, I would recommend this place to everyone !,

    5
    « Great Hotel! »

    I would recommend this hotel to family and friends. All the staff was friendly and helpful. The hotel was clean and decorated very well. I loved the courtyard with the trees and beautiful flowerbeds. It is the perfect place to have a picnic lunch. The saltwater pool was great and very relaxing. I really enjoyed my stay and plan to go back.

    4
    « Quite good »

    Room was clean, spacious and comfortable, Restaurant (O'Reily's) was charming with modestly priced good food, but limited menu. We had a back inside room which was quiet and easily accessed. They include a breakfast beginning at 7:00 but we had to leave before 7 so cannot comment on the breakfast.

    4
    « Pretty nice »

    We found this motel to be pleasant, clean and affordable. Very helpful staff. Attached Irish bar/restaurant we great. The breakfast voucher for the restaurant was a delightful surprise for a real breakfast. I would highly recommend this Best Western

    4
    « no a bad place for a one night stay »

    Stayed there for one night during a business trip. The staff was friendly and generally the room was clean (there was a large strand of hair on the bathroom ceiling). Also finding the elevator from the lobby requires a map and compass. Would I stay here again, yes I would. The only thing I would have an issue with is the way Best Western advertises "free breakfast". Simply put it is not. It is a voucher system. 7 dollars for one person and 14 for two or more and you only get three different breakfast choices. This didn't effect me because I was travelling alone. However if I was travelling with my wife and daughter I would have been upset. Marketing it as a free breakfast simply is untruthful and dishonest

    4
    « BW Plus Waterville Grand Hotel »

    Best Western Plus Waterville Grand Hotel is in close proximity to Colby College Museum of Art (great collection of regional and international artists). O'Brien's Irish Restaurant and Pub is located on the property and offers a good selection of breakfast and dinner options. My understanding is hat this hotel was recently upgraded, although it is hard to tell; colors and furnishings appear outdated. Aside from that the room was clean, staff were friendly, and the hotel was quiet.

    2
    « Worst BW i have ever been in. »

    I am a 75yr old Disabled Vet and had requested 2 bed room on first floor as I have walking disability from service. First thing get sent to 2nd floor King. Nobody even read reservation. Finally got a room in the Zoo section where doors had beware of cat signs posted on doors and hall stunk of cat urine. Did I forget to mention that room was so far away front desk ,coffee, Breakfast etc that my wife and I passed on it. If you are I cat lover this is the place for you

  • 5
    « Very nice. »

    This hotel was extremely clean and staff was excellent and friendly. Would highly recommend friends to stay here. Plan on returning. Hope it stays as is. There is nothing to improve. Even let your four-legged friends stay. Wonderful hotel and state!!!

    1
    « BAR NOISE »

    1.) We live out of town and we stayed at this hotel because my fiancé had to work 12 hours on Friday in Waterville and had to be to work very early on Saturday for another 10 hour day, we stayed thinking he would get more rest. 2.) I wanted to order room service however the "guest information booklet" if you can call it that was extremely void of information and the room service had very little to choose from and no pricing information. 3.) The quality of the room is awful for the price, for being recently renovated it was not as nice as it could have been. Not enough open outlets for electronics. Lots of cords were visable and plugged into power strips. 4.) There is a VERY VERY LOUD bar in this hotel! At 10:00pm we were treated to the base coming from the music in the bar. Which was so loud it sounded like someone was parked outside of our room with the music blasting. When we called the front desk we were told that it was an "event" that would go until 1am. The second time we called the desk assistant said they would ask them to turn down the base and would let us know if they didn't. - They didn't at 11:00 I personally went to the front desk to be moved further away from the bar. We packed up our stuff at 11:00pm to move to a handicapped room, the condition of this room was much the same but quieter. In the morning when my fiancé took a shower the handicap shower littered water ALL OVER the floor, there was no way to prevent this, as he didn't realize this until after his shower, the clothes he had laid on the floor to wear (as there was no where else in the bathroom to put them) were SOAKED (dripping soaked). 4.) The breakfast provided in the price of the room was very limited. We have stayed at the Best Western Merry Manor in Portland Maine and loved it so much we have stayed multiple times. We entered into the rewards program because of that particular hotel. The Best Western "Plus" in Waterville should be embarrassed to be part of the best western chain. We will NEVER stay at this hotel again. If they want a recommendation I would say they have A LOT of work to do and need to model after the Best Western Merry Manor in Portland Maine.

    5
    « Graduation »

    This is one of the friendliest hotels that I have stayed in. All of the staff was very helpful with anything that I needed during my stay. The hotel was clean and well decorated. I will be staying here again.

    3
    « Basic hotel and bar restaurant »

    We stayed here for 1 night. Rooms were clean and relatively comfortable. The restaurant is more of a bar and we were the only people that ate there that evening (there seemed to be quite a few people in the bar end though), the waiter was very helpful, the food was average (burgers, sandwiches and fries). NB breakfast is not a buffet but waitress served, it was a bit slow. We hadn't expected this and we were in a hurry, when we explained that the waitress was helpful and tried to move things along for us.

    4
    « Comfortable stay »

    Easy access off I 95. Extremely courteous desk staff. Clean room and common spaces. King -no smoking was indeed that with a very comfortable bed. Highway noise was minimal. Be sure to get your voucher for basic breakfast which is a hot, fresh breakfast for free! Great coffee. Plenty of parking and close to downtown Waterville for access to restaurants etc. The bathroom is a bit small, but very adequate. Great full length mirror. Wish there were more outlets near the bed so you don't have to unplug everything else to charge phone and tablet.

    5
    « Region President »

    The hotel was excellent in all aspects. Lobby was warm and friendly, staff was knowledgeable. The room was clean, comfortable and quiet. My one night stay was outstanding. The location of this best western was right off the interstate highway with plenty of restaurants to choose from. It also had it's own restaurant.

    4
    « Surprisingly Nice »

    Upgraded motel with an extremely comfortable bed and quiet room on the top (third) floor. We enjoyed our breakfast and the allowance ($14) given to cover breakfast. I definitely would consider staying at the Best Western Plus if I was staying in Waterville again.

    4
    « Decent, clean, with restaurant and bar on site »

    This place was right off the highway, but not too noisy. The rooms were spacious and clean. There was a pool and exercise room. But the best part was O'Brien's, where you could get meals and drinks on the premises. Lively atmosphere, with good food and great service.

    3
    « Bad Pool Experience »

    I was attending a business conference in the area. I chose this hotel for it's location, price, and because they have a pool and fitness room on-site. The Staff were friendly and helpful. Room was clean and well appointed. I enjoyed using the fitness room, but the pool was a nightmare. Despite the fact that there were signs everywhere saying, "No Jumping," "Children must be attended at all times," etc... the pool area was overrun with 15 children, jumping, splashing, and being largely ignored by their parents who were sitting, socializing with each other on the deck. The pool attendant came out several times in the short time I was there to try and reign the kids in but it was not enough. There was no lap lane set up so children were constantly jumping in the water in front of me, cutting me off and being unruly while I was trying to lap swim. I ended up leaving after 15 minutes because the pool was such a water park. I noticed when I left there were prices for pool use. I believe the community has access as well as hotel guests and it seemed parents were bringing their kids to the pool like it was a playground. Overall a nice hotel, but since I chose it so I could use the pool I was very disappointed that I was not able to. Maybe there should be times where children are not permitted so hotel guests can actually use the pool.

    3
    « Its a good option »

    We have stayed here a couple of times. The rooms are ok, the facilities are ok, the staff is terrific. The staff is very friendly and service oriented, they are what keep us coming back. There is a pool and work out area. The restaurant could use some updating. The rooms were clean.

  • 4
    « Good place to stay »

    We only stayed one night but this is a good place to stay. Newly updated it shows with better mattresses and new decor. The hotel is clean and well laid out. It is centrally located with many places to eat. The only negatives were the wifi which seems to become very slow once the hotel filled up and one tv channel which kept cutting out during shows, the front desk said that always happens with the HD channels. I am thinking maybe you should have it fixed. Overall a nice hotel to overnight.

    5
    « a good place to stay midway through maine's I 95 »

    I've stayed here many times over the years while traveling through maine. Very friendly staff. Their pub has relatively tasty food too! Rooms are clean and the beds are so comfy! Rooms also have all the amenities you could need for your stay!

    1
    « not for the handicaped »

    one handicap parking spot per entrance , broken bed, not handicap friendly. internet never worked over two days. Told front desk I couldn't walk far so I need something close to the exit they put me as far away as they could,

    3
    « Good with minor problems »

    The room was clean and in good condition. The walls thin, so heard people in the halls and the fridge was noisy. The staff was excellent from check-in to the restaurant. Food was good and a good value. The Pool area was ok, However the Hot Tub was broken and in poor working condition.

    5
    « Great Hotel »

    My family stayed at this hotel and had a great weekend. The pool was huge and my kids loved it. The restaurant gives you a hot breakfast, not a microwaved one and the rooms were very clean. I would recommend this hotel to anyone and I want to thank the staff for a fun weekend away!!!

    4
    « Nice Place »

    We have stayed at this Best Western several times. The rooms are clean. The staff is courteous and helpful and the breakfast is decent. It is very close to the highway but we never heard the traffic. Worth the money

    4
    « Clean, Friendly, Convenient, Nice Onsite Pub »

    We were spending only 1 night to help out with my Dad. The hotel staff were friendly and helpful, Our room was on the first floor, which I normally do not like, was very spacious (desk, sitting chair, refrigerator, large TV & King Bed). The bathroom had been refurbished with a nice vanity and new surround for tub and shower area. THe bed was very comfortable. We did not swim but we liked the idea of an indoor pool. We went to have a night cap in the pub about 8:30 and found the bartender to be very cordial and friendly. Food that we saw looked tasty for a pub. THere is plenty of parking and many ways to enter the hotel regardless of where you park. We had a non-smoking, King, room. Overall a great experience. We'd stay there again.

    1
    « Unsafe and Free breakfast is a joke! »

    All of the outer safety locks are disabled and there are a lot of nooks and crannies to the hallways of this hotel. So therefore anyone could walk in and be hiding anywhere. Free breakfast was a joke. We were 2 adults and 2 kids. We booked because it said complimentary breakfast but come to find out it was a coupon for up to 14 dollars off and each meal was 7.00. So 2 could eat and 2 could watch. Needless to say MCDs here we come. Disappointing! The restaurant manager was rude as well saying things like well you could have 15 people in your room and I'm supposed to feed everyone. It was awful. We also had to fight for towels everyday. We had 4 people in the room and they would only leave us 2 towels. We had to get questioned everyday why we needed more. I wont stay here again!

    5
    « Nice place to stay »

    My two daughters and I stayed in the hotel's suite for a local dance competition. The room was nice and the beds were very comfortable. The bathroom could have been cleaner, but overall we were happy.

    4
    « clean, friendly, good value »

    Great place to stay when visiting your child at Colby! The hotel is convenient to campus. Rooms are good - beds are comfortable. Breakfast is good. Fitness center looks decent. We will stay there again when visiting Colby.

  • 3
    « Fun night!! »

    Stayed night for my son's birthday. Kids had a blast loved the pool. Restaurant attached has smallest menu I've ever seen and aweful service but the hotel was fine! Clean rooms comfortable beds and the Xbox hooked up to the TV easily.

    1
    « not the "BEST" Best Western »

    No coffee in lobby, front desk suggested I but some at the hotel restaurant. Parking lot was icy and not plowed, even after several complaints. Did not comply with Platinum Status rules. Reservations didn't match room location. Front desk staff was not knowledgeable. Room was nice.

    4
    « Pleasant experience with Maine »

    I just ran up to the middle of Maine for a one day business trip. All the people that I had interacted with were very nice, from the people at the hotel to the business staff and owner, and all the people at the various restaurants we ate at. This hotel is dog friendly which was the main reason for my choice. And I loved the breakfast, which was included. I did not use the pool, but I'm not a pool person. I would definitely stay here again.

    2
    « Don't stay here if you want to use the internet »

    Connectivity in the rooms is a joke. Go somewhere else if you need internet. Imagine if a hotel told you that because the place was full, the toilets were going to flush every once in a while, and that the best idea would be to flush when no one else was in the hotel. Apart from the internet, the place is good enough for Waterville.

    5
    « great »

    first time staying here. room was great, very clean and spacious. bed was very comfortable which is not the case at most places we've stayed before. pool and hot tub were clean, indoor, and convenient to use. staff was friendly and the included breakfast in the resturant was awesome, not just the usual donuts, fruit, and coffee. overall very satisfied

    4
    « Friendly Staff, Spacious Rooms »

    The room was very spacious. It had a good size fridge, decent microwave and coffee pot. The furnishings were very nice especially the granite topped vanity in the bathroom. Linens were nice and bed comfortable. I loved that there are many, many plugs, a large desk and good office chair at the desk. The restaurant is very good. The pool was very warm. The entire pool area, hot tub, fitness center, showers are in need of updating. They are all pretty depressing and poorly lit, especially pool area. The hot tub is a bit of a joke, it's the size and kind you would find on your neighbors back yard deck. The entire hotel is laid out in a very weird way. Difficult to find and get to the elevators, lobby and pool. Hotel is convenient to highway and stores, restaurants on Main St. The menu and times for room service were confusing. Staff friendly.

    4
    « Kids had a good time »

    My daughter wanted to book a hotel with friends for the weekend. They had fun in the pool and hot tub. Overall the Hotel was nice. It was clean, the rooms were large,and the pool area was clean and everyone was friendly.

    1
    « Pool and Fitness Center »

    Pool staff do not enforce rules. Many adults buy memberships to the pool and fitness center, therefore have an expectation that they will be able to use the facility as it is intended. Instead, there are frequently screaming and out of control children at the pool, especially on weekends. The rooms are very nice, as is the restaurant .

    3
    « More than good enough - Pet friendly! »

    My wife and my in-laws stayed here over Thanksgiving weekend. We chose it because they are pet friendly, up to 85 pounds I believe. Our room was as nice as you would expect from a Best Western. The room service did not turn the heat off during the day so it was sweltering at night when we got back. The toilet paper rolls were not fresh when we first got there. There was a stain on one of the over blankets. We received $7 vouchers (each person got one) for breakfast in the morning. The breakfast and staff in the restaurant was great! Food was very good and the service was great, too. If we go back to Okaland/Waterville we would probably stay here again.

    4
    « Solid hotel in the area »

    Seeing as it's in the middle of Maine, you're not going to get a 5-star hotel. However, this is probably the best in the area. I've had WiFi issues here in the past, but this time I had the 3rd floor, and no issues at all. So, I'd suggest 3rd floor.

  • 3
    « Overall a nice hotel, but staff lacks of friendliness ! »

    This hotel is very conveniently located just off I-95 (there's a Ruby Tuesday Restaurant just a short walk away -> we had a nice dinner there). The staff at check-in was not very friendly (they just did their basic job and didn't look quite happy). Our room was clean and spacious (king sized bed, flatscreen tv, fridge, microwave and a bathroom with plenty of surface storage). Odd: the breakfast voucher had to be picked up at the reception the next morning, and was not handed our during check-in. There were two waitresses at the hotel restaurant during breakfast. The younger one was polite and friendly, but the other one was very unfriendly and not very attentive. So all in all there's plenty of room for improvement concerning the friendliness of some employees at this property.

    3
    « Just a weekend stay with my husband »

    We stayed for the weekend, good area for shopping, the place needs a little updating, but the staff more than makes up for that. We go there because of the pool and hot tub. They have a very nice breakfast plan where you can order what you like from their restaurant for the breakfast.

    4
    « Overall »

    Overall a good place to stay. Restaurant served a great dinner although it was noisy ,because it was wing night, it attracted a lot of beer drinkers. Also the room heater/fan was noisy. The sit down service breakfast was excellent and had a good selection.

    3
    « Best Western in Waterville, ME »

    Clean hotel. Great breakfast. Good value. O'Brien's restaurant makes a great breakfast that is individually prepared, not the typical rubber egg buffet that you get at most hotels. Good deal for the price. I will go there again for my next business trip to Waterville.

    4
    « Overnight for college visits »

    Not looking to break the bank on a hotel overnight - looking for clean, quiet and comfortable. This hotel fit the bill. We were 2 adults and a teen, so wish they had larger than double-sized beds, and it would have been better to have had 3 bath towels instead of 2. But the TV worked, the heat worked, the fridge and micro were a nice touch. We ate in the restaurant for dinner and breakfast. All food was tasty and well-prepared. Adequate for an overnight stay.

    3
    « Somewhat Disappointed »

    I recently had two visits to this location. For both visits my reservation was for a room with a king bed. However, when I checked in for the first visit I was informed that the room I had reserved wasn't available and they put me in a room with two double beds. This in itself wasn't a big issue however, the entry door for the room they provided was in need of replacement and had to physically be pushed closed until it latched. Also, the layout of this hotel isn't the best. On a good note, it was extremely convenient having a restaurant located within the hotel and with the ability to charge meals to the room. Most of the meals were quite good and were offered reasonable, but not great prices.

    2
    « Disappointed »

    The Best Western in Waterville was nice and clean. The room was nice. The receptionist checking me in, however, appeared to have no interest in her job or me. I was very disappointed that the WIFI did not work in my room. When I complained about it in the morning I was told it works great in all rooms. The problem was that Inhad an IPad. It was extremely loud in the morning when the maids were cleaning.

    3
    « A great place in this area »

    Stayed here whilst on business - it's a friendly little place with good food and facilities. The hotel - well not exactly 'grand' but certainly very friendly and for a business stop out here in Fairfield - well it's great. Staff - lovely helpful people - can you ask for anymore? Hotel - a little dated but still functional - comfortable room and large comfy bed! Food - was great - breakfast is entertaining - I won't say anymore but the waitresses are great - try it!

    4
    « great stay »

    good location close to the highway, quiet rooms but small bathrooms,comfortable beds with luxury linens, friendly staff throughout and good food at the restaurant, make sure you try the prime rib...it was excellent...great value and a nice place to stay, pet friendly also

    4
    « Pleasant Surprise/Excellent Breakfast »

    Traveling with a dog and this was a nice, clean hotel and conference center. Had breakfast at the restaurant the next morning and it was awesome -- complete with waitresses, juice and eggs cooked to order. Best breakfast on our trip. Hotel gives you a voucher, so you have to pay a little money for the breakfast, but it was worth it. Wish we had eaten there the night before. Really good room rate too.

  • 5
    « Excellent stay »

    We enjoyed our stay. It was quiet even though there were many teenagers staying there. The breakfast was delicious. The people at the desk were very helpful and informative. We would certainly return to this hotel.

    5
    « waterville, maine »

    hotel was very convenient to highway. they also had a restaurant and lounge, and since we arrived late, it was great to just walk down the hall to eat and relax. the room was very comfortable and was well cared for.

    4
    « Clean and comfortable »

    We had a good stay here. The rooms are adequately sized and the beds were VERY comfortable. We had breakfast in the morning and it was very good. Everyone was helpful and friendly. It is right off the highway so easy to access. A good choice!

    5
    « Love Best Western! »

    I've been a Best Western costumer for over a decade and find them to be consistently comfortable and affordable. I would definitely recommend the Best Western PLUS Waterville Grand Hotel to anyone visiting this city in Maine.

 

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·Desde el sur: tome la carretera interestatal I-95 hasta la salida 130. Gire a la derecha en la vía de salida y verá el Best Western Plus® Waterville Grand Hotel a mano izquierda. ·Desde el norte: tome la carretera interestatal I-95 hasta la salida 130. Gire a la izquierda al final de la vía de salida, verá el Best Western Plus® Waterville Grand Hotel a 400 metros a la izquierda. ·Desde el este y el oeste: siga la carretera nacional 104. El Best Western Plus® Waterville Grand Hotel estará situado en la carretera nacional 104, a poca distancia del cruce con la carretera interestatal I-95.

 

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