SureStay by Best Western Albuquerque Midtown

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We appreciate you choosing to stay with us and are glad you were able to enjoy the complimentary breakfast during your visit. We sincerely apologize for the maintenance and room-condition issues you encountered. We understand how disruptive it must have been to hear the bed frame making noise whenever someone got in or out of bed, particularly when others in the room were sleeping. A comfortable and restful night is important, and we regret that this affected your stay. We're also sorry about the concerns with the bathtub and the bathroom fan. These are important room features, and we understand your disappointment when they did not perform as expected. We appreciate you bringing these matters to our attention, as they help identify areas where maintenance and upkeep need greater attention. We also apologize that the floor lamp was not working. While we're glad the other lighting provided sufficient illumination, every room fixture should be checked and functioning properly before a guest arrives. We understand your overall impression that the property would benefit from repairs and updates. We appreciate your honest comments and recognize that maintaining a comfortable, well-functioning property requires ongoing attention to both larger improvements and smaller maintenance details. Thank you again for your constructive feedback.

Hi David, Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you had an enjoyable two-night stay with us. It's great to know that you found our location convenient and that our friendly and helpful staff helped make your visit a pleasant one. We take great pride in providing warm hospitality, and your kind words are truly appreciated. We're also pleased that you found your room to be spacious, clean, and comfortable, and that you were able to enjoy a restful night's sleep. Providing a relaxing environment where our guests can unwind is one of our top priorities, so it's wonderful to hear that we were able to meet your expectations. We're glad you enjoyed the convenience of having coffee available in the lobby and that you found our breakfast satisfying. While we strive to offer a variety of breakfast options, we appreciate your feedback and are happy to know it provided a good start to your day. It's also wonderful to hear that parking was convenient and hassle-free, helping to make your stay even more enjoyable. Thank you again for your thoughtful comments and for choosing to stay with us. It means a great deal to know that you would choose to stay with us again if your travels bring you back to the area. We look forward to the opportunity to welcome you back for another comfortable and enjoyable stay.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We truly appreciate you choosing to stay with us and are glad to hear that you found your room comfortable and the bed provided a good night's rest. At the same time, we sincerely apologize for the frustrations you experienced during your stay. We understand how important it is for many guests to have the convenience of enjoying a cup of coffee in the comfort of their room, whether it's first thing in the morning or to unwind in the evening. We regret that the absence of an in-room coffee maker, along with the unavailability of decaffeinated coffee when you inquired, left you disappointed. Your comments are valuable and will be shared with our management team as we continually evaluate our amenities and guest services. We also appreciate your feedback regarding the parking situation. We understand that convenient parking plays an important role in the overall guest experience, and we are sorry it was less convenient than you had hoped. While we're disappointed to hear that you chose not to enjoy our breakfast, we appreciate your honest observations, as they help us identify opportunities to improve the experience we provide for future guests. Thank you again for your thoughtful review. Guest feedback like yours is invaluable as we continue working to enhance our accommodations and services. We appreciate your stay and hope that, should your travels bring you back to the area, you'll notice the improvements we continue to make.

Hi 707aaryap, Thank you so much for your wonderful review! We are truly delighted to hear that you had such an enjoyable stay with us. It's especially rewarding to know that our staff made a positive impression through their friendly, professional, and helpful service. Creating a welcoming environment and ensuring our guests feel valued and well cared for is something we take great pride in. We're also pleased that you found your room clean, comfortable, and well-maintained, with all the amenities you needed for a relaxing stay. It's great to hear that our convenient location and overall atmosphere helped make your visit both comfortable and enjoyable. We're happy that the check-in and check-out processes were smooth and efficient, and we sincerely appreciate your recognition of our customer service efforts. Feedback like yours is incredibly meaningful to our team and serves as wonderful encouragement. Thank you again for your kind words, recommendation, and support. We are honored that you would choose to stay with us again, and we look forward to welcoming you back on your next visit to the area!

Dear KM, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We understand how important cleanliness and a welcoming atmosphere are to our guests, and we regret that you encountered concerns with the condition of the hallways, guest rooms, and pool area. Your comments have been shared with our housekeeping and maintenance teams so they can review these areas and ensure our standards are consistently upheld. We are also disappointed to learn that our service did not leave a positive impression. Providing friendly and attentive hospitality is something we strive for, and we appreciate you bringing this to our attention. As a pet-friendly hotel, we understand that guests may have differing opinions regarding pets in public areas. We work to balance the comfort and needs of all travelers while following applicable policies and guidelines. Thank you again for your candid feedback. Reviews such as yours help us identify opportunities for improvement, and we appreciate you giving us the opportunity to do better.

Hi Sobelife, Thank you for taking the time to share your feedback! We're glad to hear that you found your room clean and the beds fresh, and that the hotel was well-maintained overall. We appreciate your comments regarding the pool area and hot tub, as well as your feedback on the breakfast and coffee. Your observations are very helpful, and we will be taking them into consideration as we continue working to improve the overall guest experience. Thank you again for your honest input, it truly helps us do better. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. ---

Hi 871daven, Thank you so much for sharing your fantastic feedback! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean, quiet, and well-maintained. It's wonderful to know that our breakfast and indoor pool added to your positive experience, and we truly appreciate your kind words about our staff. They always strive to provide thoughtful and attentive service. We completely understand the challenges with the nearby road work and appreciate your patience. Your understanding makes a big difference, and we're glad it didn't affect your overall stay. It's rewarding to know that you consider us one of the best affordable options in Albuquerque, and we look forward to welcoming you back on your next visit!

Hi K5903Mmichaels, Thank you for sharing your feedback with us. We're so glad to hear that our staff made a friendly and welcoming impression during your stay, and we appreciate you choosing us to celebrate your daughter's birthday. It truly means a lot to be part of such a special occasion. That said, I'm very sorry to learn about the challenges you encountered. We completely understand how disappointing it must have been for your daughter to not be able to enjoy the pool after confirming in advance, it's never our intention to mislead, and we regret that unexpected maintenance caused frustration during your visit. I also apologize for the condition of the sofa bed and the issues with the TV and remote; these are not the standards we want to present, and we'll be addressing your comments with our housekeeping and maintenance teams to ensure improvements are made. Your honest feedback helps us identify where we fell short, and we're grateful for the chance to do better. We hope you'll consider giving us another opportunity in the future to provide you with the relaxing and enjoyable stay you were hoping for.

Hi 464penelopej, Thank you so much for taking the time to share your kind review! We're thrilled to hear that you had a positive experience and appreciated several key aspects of your stay with us. It's wonderful to know that you found the property well maintained and secure. The safety and comfort of our guests are top priorities, so we're glad the bright lighting and secure block fencing in our parking area helped you feel at ease. We're also happy that our pool and hot breakfast added to the enjoyment of your visit. Whether guests are here to relax, work, or travel with family, we aim to offer quality amenities that add value to your stay. And of course, thank you for your kind words about our team. We truly believe that warm, friendly service can make all the difference, and we'll be sure to share your comments with our staff. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

Hi javierdF1171HA, Thank you for your wonderful review! We're thrilled to hear that you had a great stay and that you found our hotel to be friendly, safe, and welcoming. Providing a comfortable and enjoyable experience for our guests is always our top priority, so it's fantastic to know that our clean rooms and well-functioning amenities made your stay even better. We're also glad that our convenient location made it easy for you to continue your travels. Whether you're just passing through or staying a little longer, we want to ensure that every guest has a smooth and stress-free experience. It means a lot to us that you would choose to stay with us again on your way back to Albuquerque. We truly appreciate your kind words and look forward to welcoming you back for another great stay! Safe travels, and we'll see you next time!

Dear L2801OUgs, We're sorry to hear that your recent stay did not meet your expectations. Your feedback is important to us, and we sincerely regret any inconvenience you experienced. We're also sorry that a shower stool was unavailable during your stay. While we do our best to accommodate all requests, availability can sometimes vary. We appreciate you bringing this to our attention, and we'll look into ensuring better consistency moving forward. We understand how important a quiet and comfortable stay is, and we regret that noise from neighboring guests affected your experience. Our front desk is always available to address noise concerns, and we encourage guests to reach out so we can assist in resolving such issues. Additionally, we recognize the importance of having rooms ready in a timely manner. While our housekeeping team strives to maintain high standards of cleanliness, occasional delays can occur. We appreciate your patience and will work to improve efficiency. Your feedback helps us improve, and we would love the opportunity to provide you with a better experience in the future.

Dear goddessb2024, Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the issues you encountered during your stay. The concerns you've raised are not reflective of the standards we strive to uphold, and we sincerely apologize for falling short in providing the clean and welcoming environment you expected and deserved. The cleanliness issues you described in your room, the pool, Jacuzzi, and food area, as well as the unprofessional response from our front desk team, are unacceptable. Please know that we take your feedback very seriously and are addressing these concerns immediately. Our housekeeping and maintenance teams will be thoroughly reviewing procedures to ensure this does not happen again, and we are conducting additional staff training to improve responsiveness and professionalism at the front desk. We also apologize for the distress caused by finding moldy food in the microwave and the other cleanliness issues in your room. This is not reflective of the care and attention we expect from our team. Your experience will be used as an opportunity for us to improve and reinforce strict quality control measures. We understand how disappointing this must have been for you, and we deeply regret not meeting your expectations. While we are disappointed to hear about your experience, your feedback helps us improve. We hope you'll consider giving us another chance in the future to provide a much better experience.

Hi B6364FZjamesd, Thank you for sharing your feedback about your recent stay with us! We're glad to hear that you found our hotel to be a nice choice for your overnight visit. It's great to know that you enjoyed your large room and comfortable king bed, along with the quality of our pillows. We strive to create a relaxing environment for all our guests, and it's wonderful to hear that you found your accommodations to your liking. We appreciate your understanding regarding the road noise from the highway. While we aim to provide a peaceful atmosphere, we recognize that light sleepers may notice external sounds. We're happy to hear that your wife was undisturbed and enjoyed her stay! We're also delighted that you found our breakfast options to be satisfying, with a good mix of hot and cold items. Providing a hearty breakfast is important to us, as we want our guests to start their day off right. It's great to hear that you had a chance to enjoy our pool and hot tub as well! We take pride in maintaining our amenities to ensure our guests have a pleasant experience. We hope to welcome you back on your next visit!

Dear O792HUchristinam, Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations. Your feedback is invaluable, and we take these concerns seriously as we strive to improve our services. We apologize for the condition of your room. The issues you mentioned, such as cracks in the tubs, broken handles, non-functioning lights, and the hair left in the tub, are not acceptable and do not reflect the standards we aim to uphold. Our maintenance and housekeeping teams have been informed to address and rectify these problems immediately. We understand the inconvenience caused by the toilet paper holder lacking a spring and the TV freezing. These maintenance issues are being reviewed and resolved to prevent similar experiences for future guests. Regarding our breakfast policy, we appreciate your understanding as we aim to maintain a clean and enjoyable dining area for all guests. We regret any inconvenience this may have caused. We also apologize for the lack of complimentary items for higher-level loyalty status. Our loyal guests are very important to us, and we are working on ensuring that these benefits are consistently available. Additionally, we are disappointed to hear about your check-in experience. Our staff is trained to provide a warm and welcoming service, and we will address this with our front desk team to improve our guest interactions. We hope you will give us another chance in the future to provide you with a better experience.

Hi deanas184, Thank you so much for your glowing review! We are delighted to hear that you had such a fantastic and convenient stay with us. It's wonderful to know that you appreciated the check-in call from our desk clerk, ensuring you had everything you needed. We are thrilled that you found the room clean and well-equipped, with comfortable beds, ample fridge space, extra coffee, and cups, and that you enjoyed the blackout curtains and quiet atmosphere. We are pleased that you made use of the pool and hot tub and found them both clean and functional. The additional amenities, like the full-size ironing board and iron, as well as the thoughtful touches like folded washcloths, are details we strive to get right, and we're glad they enhanced your stay. It's also great to hear that you appreciated the convenience of parking and the comfort of having a Gideons Bible in the room. We aim to make every guest feel at home, and your feedback assures us that we succeeded. We look forward to welcoming you back for another stay in the future!

Hi jesscR1613KE, Thank you for your wonderful review! We're thrilled to hear that you had a beautiful stay and enjoyed our friendly staff. It's great to know you found our breakfast satisfying and appreciated the convenient location near I-25 and nearby stores and malls. We're glad you liked the complimentary shampoo and body wash in the shower. Your kind words mean a lot to us, and we look forward to welcoming you back for another great experience.

Hi LightPacker783040, Thank you for providing your feedback. I'm sorry to hear that your stay did not fully meet your expectations. We appreciate your comments on the areas where we need improvement. I apologize for the musty smell and the noise issues you experienced. We are aware that some aspects of our property need updating and are working on renovations to enhance our guests' comfort. Your comments about the flooring and TV have been noted, and we will look into addressing these concerns. It's good to know that our staff were friendly and that you found our amenities like the ATM convenient. We also appreciate your observation about our pet policy and will review our facilities to ensure there are appropriate areas for pets in the future. Thank you for sharing your experience, and we hope to have the opportunity to offer you a better stay in the future.

Dear Nena H, Thank you so much for your kind review. We are happy to hear that you found our staff very friendly and accommodating, and that your room was clean and well-maintained. It's wonderful to know that you had a positive experience with us. We look forward to welcoming you back on your next visit.

Dear L2801OUgs, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit regarding the deposit issue and the interaction with our afternoon clerk. This is not the level of service we aim to provide, and we regret any inconvenience or confusion caused. We understand your concerns regarding the deposit, and we apologize if this was not communicated clearly during previous stays. We strive to ensure all policies are transparent and consistently applied. Please know that your feedback is important to us, and we will review our procedures to ensure they align with the expectations of our guests. We value your loyalty and the trust you have placed in us over the years. We are committed to addressing the issues you have raised and would like the opportunity to discuss this matter further with you. We hope to have the opportunity to welcome you back for a more positive experience in the future.

Dear leasanchez2024, Thank you for bringing your recent experience to our attention. I apologize for the inconveniences you encountered during your stay. I'm sorry to hear about the issues with the TV and lamp in your room, as well as the lack of an elevator at our location. These are certainly not the standards we strive to uphold for our guests. Your feedback regarding the assistant manager's behavior is also concerning, and I assure you that we will address this internally to ensure our service meets the expectations of all our guests. We value your patronage and hope to have the opportunity to restore your confidence in us during any future visits.

Hi jmmmaeseg, Thank you for taking the time to share your feedback with us. We are happy to hear that you had a positive experience during your recent stay at our hotel. It's wonderful to know that you found our hotel to be a good value, and we're glad that you enjoyed the continental breakfast and comfortable beds. We strive to provide amenities that cater to our guests' needs, and we're pleased that the air conditioning met your expectations as well. We appreciate your recommendation and look forward to welcoming you back on your next visit.

Dear bjbivensjr, We apologize for the inconvenience you experienced during your recent interaction with our front desk. We understand the importance of flexibility, especially in urgent and unpredictable situations such as storm-related work. Your feedback is crucial and highlights an area where we can improve our service. We regret that you were unable to reach a satisfactory resolution at the time and that the communication with our management was not up to standard. Please be assured that we take your concerns seriously and will address this issue with our team to ensure better handling of similar situations in the future. We appreciate your understanding and hope to have the opportunity to restore your faith in our services.

Hi teck632018, Thank you for your great review and experience! We're pleased to hear that you found our rooms comfortable and equipped with everything you needed for your stay. We're especially glad to know that our professional and helpful staff made a positive impression and that the follow-up call added an extra touch to your stay. We strive to go the extra mile for our guests, and your feedback is truly appreciated. We look forward to welcoming you back for another pleasant stay!

Dear richparadiso, We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for any inconvenience or discomfort caused by the condition of your room and the bathroom facilities. Maintaining high standards of cleanliness and ensuring that our facilities are in good repair are top priorities for us, and it's disappointing to learn that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective action. Please know that we are taking your comments seriously and will be addressing the issues you've raised with our housekeeping and maintenance teams to ensure that they are promptly resolved. We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to exceed your expectations in the future.

Hi Keith B, Thank you for sharing your thoughts! It's wonderful to hear that you found our staff to be exceptional. We strive to provide a welcoming and comfortable experience for all our guests, and it's fantastic to know that our team's efforts are being appreciated. We're always eager to listen to our guests' feedback and improve wherever we can. We hope to welcome you back for another enjoyable stay in the future!

HI GrayceH, We are absolutely thrilled to hear that you consider our hotel your go-to place to stay when visiting Albuquerque. Your continued loyalty means the world to us, and we're honored to be your preferred accommodation in the area. We're delighted that you consistently find our hotel to be clean, quiet, and very comfortable. Providing a relaxing and welcoming environment for our guests is our top priority, and we're pleased that we've been able to consistently meet your expectations. It's fantastic to hear that you enjoy our spacious rooms and hot breakfast offerings. We believe that a hearty breakfast is the perfect way to start the day, and we're glad that you appreciate our selection. Thank you for your kind words about our front desk team and managers. We're proud of our dedicated staff, and we're thrilled that their exceptional service has contributed to your positive experiences with us. We truly appreciate your patronage and your fantastic review. We can't wait to welcome you back on your next visit to Albuquerque!

Hi H6185CAlisab, Thank you for taking the time to share your feedback with us. We're pleased to hear that our location provided you with convenient access to the interstate and that you found our parking lot well-lit and centrally located. We appreciate your observation regarding the parking lot navigation. We will take this into consideration as we continue to enhance the guest experience. However, we're glad to know that regardless of parking, the walk to your room was close and manageable. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Dear adrianmQ651ON, I'm pleased to hear that you found our rooms to be clean and comfortable. Providing a clean and comfortable environment for our guests is one of our top priorities, and I'm glad to hear that we met your expectations in this regard. However, I apologize for the shortcomings you experienced with our breakfast offerings and the inconsistency in service levels among our staff members. We strive to provide a variety of breakfast options to accommodate our guests' preferences, and it's disappointing to hear that we fell short in this area during your stay. Rest assured, we will address this issue with our team to ensure that we provide a more consistent and satisfactory breakfast experience for all our guests. Regarding the lack of nearby amenities, I understand that our location may not offer the convenience of immediate access to restaurants or shops. However, we do our best to provide a comfortable and convenient stay for our guests, and I apologize if our location did not meet your expectations in this regard. Your feedback is important to us, and we will use it to make necessary improvements to enhance our guests' experiences in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.

Hi Bob J, It is really nice to know that you liked the stay and services at our hotel during your recent visit. I'm so pleased that you found us a decent and pleasant place to stay and that our breakfast and services were to your liking. Glad to see your positive overall observations which shall definitely motivate us to serve our guests better. We look forward to welcoming you again soon!

Dear Kathi P, We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. We are sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Dear 1badfoot, Thank you for taking the time to post this review. I am really saddened by the way you described your overall experience at our hotel and want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

Hi celinag6899, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!

Dear lowboy428, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

Hi Bill K, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our peaceful location, spacious, comfortable and clean rooms, pleasant and helpful staff, and breakfast. We are glad you enjoy staying with us and we hope to see you again.

Hi jacqueray16, Thank you so much for your kind words. I'm so pleased that you found us a clean and comfortable place to stay and that our beds, location, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear BE T, Thank you for taking the time to share your experience! We are sorry for sharing with us such an inconvenience with our condition of the hotel, your room, cleanliness, and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Dear ragtop5ltr, Thank you for taking the time to post this review. I am really saddened by the way you described your overall experience at our hotel and want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future.

Hi 19lizz77, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, our convenient location, breakfast, and we were able to meet your expectations of cleanliness and service in our hotel. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon.

Hi H618CAlisab, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, parking and services were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear RamblinTravelFamily, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of bedbugs in any of our rooms. However, each room were still treated with a bed bug heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!

Hi ashleyjensen141, Thank you for staying with us again and for your kind comments about our hotel! We appreciate your loyalty, and we were pleased to receive your excellent feedback about our breakfast and how much you enjoyed our amenities. It was a pleasure having you and your furry friend as our guests, and we hope to see you again soon.

Hi PaulnSueW, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location and the pool were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear Y9340VTsandral, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was nice, however, I do regret that you experienced an inconvenience with the pool. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Dear escrcga03, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did especially with the pool, tub and the cleanliness. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Dear Adventure150768, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression that you experience during your recent stay due to the condition of the hotel and our amenities. We are forever working to improve upon the guest experience during our renovation process and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more once work is complete.

Hi JGreg288, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you with the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

Dear candace t, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, carpets, and the cleanliness. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Dear josemQ326QL, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was great, however, I do regret that you experienced several shortcomings during your stay, especially with the condition of your room and breakfast. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

Dear cavalier012022, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the carpets and the cleanliness issues and to assure you that this inconvenience has been addressed. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.

Hi Jennider H, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same clean and comfortable stay during your next visit! Your business and your recommendation is very important to us and we look forward to serving you again here at the SureStay Hotel By Best Western Albuquerque Midtown.

Dear cjfoss2016, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for your room and the cleanliness issues and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room was still treated with a pest heater for precaution. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Hi 121tori1997, Thank you for taking the time to share your review and experience. We are glad to know you found us a pleasant place to stay and enjoyed our hotel's amenities provided and breakfast. We have shared your feedback with our staff to ensure we continuously work on bettering our services, particularly the hardwood floor. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi m0reno2022, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff and we were able to meet your expectations of cleanliness and service in our hotel. . We are happy that you and especially the kids had an amazing time and enjoyed the pool. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

Hi yzaranas, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, hospitality, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hi dawgman4449, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean rooms, and breakfast. We are glad you enjoy staying with us and we hope to see you again.

Hi Leeleemar, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

Dear Valerie C, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Drar O4516FCjamesw, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Dear TylerAlford, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services. We take the value on your report regarding the condition of your room, carpets, and the sheets. I want you to know that we take your comments very highly and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope you'll return someday to see how we've grown thanks to valuable guest feedback.

Dear bubba270, Thank you for providing us with feedback on your recent stay. It's great to hear that our staff was friendly and helpful and our location was great, however, I do regret that you experienced several shortcomings during your stay, especially with the breakfast and the condition of our amenities. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

Hi katykL8230G, Thank you for your comprehensive review detailing your recent stay with us. We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Thank you Vicki F, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.

Hi Chaparraleddie, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

Dear cmacd98, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

Hi dmerle, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Dear notjet1968, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did especially with the condition of your room, tv, towels and cleanliness of the hotel. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Hi Veva E, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, carpets, breakfast and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Hi StevenEly04, Thank you for taking the time to share your experience! We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I aplogize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Hi Geminican, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Dear jwchaffin, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Dear chriswheeler8036, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

Dear lonimaria, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

Dear Bonnie V, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of the hotel, amenities, and cleanliness during your stay with us. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Hi JoeOB, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Dear jeannem284, Thank you for taking the time to post this review. I am really saddened by the way you described your overall experience at our hotel, especially with the condition of the hotel and our amenities, and want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. Thanks for letting us know, we hope to host you on a future visit.

Dear sixstringjc, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team, especially with the condition of the hotel, cleanliness, and our guests' safety. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

Dear mjchristen, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory, especially with the pool, tub, and towels. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

Dear deborahs0525, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place, especially with the condition of the hotel. I am really saddened by the way you described your overall experience at our hotel and want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. Thanks for letting us know, we hope to host you on a future visit.

Maureen S, Thank you for taking the time to complete our survey and share your experience! We understand your frustration, and we want to assure you that this inconvenience was entirely unintentional and out of control. Your comments will help us to see where we need to improve and we appreciate that you have taken the time to review our hotel! We appreciate your appreciation of our breakfast as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

Hi paquinevans1491, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!

dlhsch, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We also appreciate your feedback regarding the hot tub, we will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We look forward to serving you again!

Hi Lynda F, Thank you for your kind comments and high rating! We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We are so glad that you and your pets enjoyed your stay with us and we look forward to serving you again!

Hi takeleftinALBQUERQUE, Thank you for your compliments to our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

Wanderer65239129422, Thank you so much for your thorough review of our hotel's policies, layout, and accommodations. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We are forwarding this review to our management for their review. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

Hi sheryl c, Thank you for leaving your five-star rating of our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

Hi qvanhorn, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We are terribly sorry to hear of your disappointment with our hotel. We hope you'll return someday to see how we've grown thanks to valuable guest feedback.

Hi TOP-on-the-road, Thank you for letting us know how impressed you were with our services and amenities. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

Dear smlu1, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Once again, thank you for your recommendation and we look forward to seeing you again!

Hi Journey676083, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

N598PIsteves, Thank you for sharing your experience, and we are so sorry to hear about the difficulties that you experienced with the unpleasant smell. The problem you experienced is no more acceptable to us than it was to you. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. And then if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. We do hope you'll return and let us show you a far better experience.

G3KWkevinh, Your five-star review is greatly appreciated. Thank you so much for your heartwarming review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience We are happy that you had an amazing time and enjoyed our location. Thank you for the great feedback and we look forward to serving you again.

Hi dylanlittlefield, Your five-star review is greatly appreciated! Thank you for sharing this heartfelt review of our hospitality and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

adamrodriguez22, Thank you for taking the time to rate our hotel and to explain your experience. Regarding the $50 deposit, We sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys, damaged some of our things in the room. With that, we created a protocol that makes the customers pay. The deposit will be refunded upon check out if everything is acceptable in the room, and may take up to 7 business days to be returned to your credit card. Give the refunded deposit time to show up in your account, and then if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. Please keep us in mind for your next stay in the area.

Hi bowserb562, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. Rest assured that in the coming days, we will be offering a much better stay. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; we hope that this will be the case during your next stay with us.

valerias698, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry that we were unable to accommodate your request for the ground floor and we assure you that we are addressing our policies to allow for more convenient measures to be taken on behalf of our entire staff and management. Also, we are sorry to hear that you weren't thoroughly impressed with our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are forwarding this review to our management for their review. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

dmerle, Thank you so much for this great 5-star review. It is wonderful to hear of the great impression we made with our amenities and services. Yes, hot breakfast is finally back. Breakfast is the most important meal of the day and our meal service is the perfect way to get it started! We are glad your stay was comfortable and we look forward to your next visit!

Hello mrjimmy531, Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We are glad your stay was comfortable and we look forward to your next visit!

WannaGetAway0794, Thank you for your kind comments and 5-star rating! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

hutch5844, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Hello gerardorF7589NQ, Thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

veronicaeT6075RL, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Unfortunately, we do not have an elevator in our facility, next time we will give you a ground floor room if available. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

445alexandram, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying with us near the restaurants and stores as a good value for your money. We look forward to welcoming you back during your next stay in the area.

Crit08, Thank you for taking the time to share your experience. The carpet is being cleaned and it was just the color of the carpet. Our hotel is 100% non-smoking. If our staff caught someone smoking, they would advise the guest to go outside or away from the hotel. We take this business very seriously and assure you that management has taken all the steps to make sure that each guest had a comfortable stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

736billm, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our endeavor is to offer a nice stay to all our guests but failed this time. Your feedback is duly noted as we continuously seek ways to improve the guest experience in our hotel. The hotel is making some progress to satisfy guest stay and address all issues. We are confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. We hope to see you again when your travels bring you back to the area!

sedillo6333, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is very unfortunate that we did not create that positive experience to make you want to come back. Our endeavor is to offer a nice stay to all our guests but failed this time. Your comments are important to us as we continuously seek ways to improve the guest experience in our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

jayne80224, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities and in the cleanliness of the hall carpet is alarming and distressing. We will forward your review to management for their attention and action. We hope you're looking forward to your next stay as much as we are!

lynn0892, Thank you for sharing your experience, and we very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your very detailed negative review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. It is very unfortunate that we did not create that positive experience to inspire a return visit. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your feedback.Please keep us in mind for your next stay in the area.

Hi renatap662021, Good day! I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

t0141, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry to hear about your experience with your reservation and we sincerely apologize that our team was not able to accommodate you properly. Please feel free to contact us if this situation has not been resolved to your satisfaction. Please keep us in mind for your next stay in the area.

a1002021, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We value your opinion and apologize for your experience. We offer different rates during the time of the year and on weekends. The hotel prices very competitive during the additional night you had requested. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations

Hi Bob S , Greetings from SureStay Hotel by Best Western Albuquerque Midtown. Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

Taraysa L, Thank you for sharing your experience, and I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Regarding your refund request, I deeply regret to hear that we were unable to successfully address the situation. You are welcome to contact us at the Hotel so we can figure this issue out together. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

Hi Chriskillsit, On behalf of my entire teamSureStay Hotel by Best Western Albuquerque Midtown , we would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. I am so glad also that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We look forward to serving you again and giving you another five star experience.

Hi chastityw2021 , Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We want you to know also that Nilesh called the SureStay in Eubanks and was advised that their pool is closed as well. Breakfast and pool did not offer this time due to covid but we offer our guest a grab and go bag. Thank you for calling our attention to this matter and we hope you understand us in our standing. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

xyz258, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Hi ctamommy395, Season's Greetings to you and your family ! Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to welcoming you back during your next stay in the area.

armyrangernurse, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize that we did not meet your expectations at our hotel. Our staff Nelish has worked that shift in fact he always great all the guests with respect regardless if they are using their points or not. All guests are equal. About the noisy room, there is no factory beside it and all rooms are remodeled. Rest assured that we are investigating these claims especially that we never tolerate any form of racism. We will address all issues in our meeting and we promise that we will provide a better stay for all our valued guests. We do hope that you give us another chance to prove that we provide world-class service and that we remain fair to all guests staying on our premises. Thank you.

Alaskathruhike, Thank you for rating your recent experience at our hotel. I want to know you and our future guests that the pool is still closed/not in use for guests due to COVID19. Regarding the feathers , the feathers were not in the pool and if they were in the pool, maybe because of the wind. We greatly appreciate the time you've taken to rate our hotel and hope you'll return and let us show you a far better experience.

ShelbyN1491, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

Senior57, Greetings from SureStay Hotel by Best Western Albuquerque Midtown.Thank you so much for your kind comments and review regarding your most recent stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to seeing you and your family again!

grego87112, Thank you for rating our SureStay Hotel by Best Western Albuquerque Midtown hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We hope that your next visit will be another five star experience.

flblondee, Thank you for taking the time to complete our guest satisfaction survey and for rating our SureStay Hotel by Best Western Albuquerque Midtown hotel so highly! It is great to hear of how you enjoyed the value and the convenient location of our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

samestyles, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Further, any issue related to insects is promptly addressed through professional treatments right away. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

mindystamps, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.

MarcieEraicho, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize for the issues with the toilet and especially that we were unable to take care of that for you right away. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

amtracker101, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We're glad you had a great time with us and we look forward to serving you again.

jnjfoster6, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

Hi Global26159801804 Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is great to hear of how you enjoyed the value and you found the location to be so convenient for your needs. We will happily share your comments with our staff and we look forward to seeing you soon here at the SureStay Hotel by Best Western Albuquerque Midtown!

Hi stevenpU5207MT, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind regards, General manager of SureStay Hotel by Best Western Albuquerque Midtown

T P, Thank you for your kind words! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

trixiekenku, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. Sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

WhoELS, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve.We would like to express our apologies for the unpleasant smelled , shower floor and wish we had known during your stay so that we could have taken action to remedy this issue. We look forward to welcoming you back for a return visit.

Natalie S, Thank you for your kind words!We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make you feel comfortable. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to serving you again! Kind regards, General manager of SureStay Hotel by Best Western Albuquerque Midtown

montanasgirl16, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

znaid345, We are so pleased to read your five star review of our hotel. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel room. We take pride on reviews like this as it is a testament of our guest's satisfaction! We sure will strive for the best. Thank you and we hope to see you again.

CherylS932, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our room ; though I I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. I hope that this will not deter you from enjoying our accommodations and services in the future.

Coastal11119597287, Thank you for letting us know about the the difficulties that you experienced for your refund request which didn't grant. The standard procedure in such cases is to confer with management regarding what can be done to resolve the error, as our staff is not authorized to make decisions which conflict with policy. Please feel free to contact us if this situation has not been resolved to your satisfaction. Please consider staying with us again so that we can have another chance to provide you with a superior experience.

G A, Thank you for taking the time to share your experience! I do apologize for the difficulties you experienced with out bathroom, but I'm glad we were able to meet your expectations of cleanliness . I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

I can't begin to tell you how much we enjoyed reading this review. We are so pleased to learn that our staff and management team were able to help you enjoy your stay. Thank you so much for your loyalty to our brand. We will see you again soon here at the Sure Stay Hotel By Best Western!

Hi Catherine D, Thank you for sharing this five star review of our hospitality and service of SureStay Hotel by Best Western Albuquerque Midtown . I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We look forward to serving you again!

Hi thattraveladdict, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I am glad that you enjoyed the value and we were able to provide you a comfortable experience. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

Cliff H, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Grego0622, We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

Thank you marksU2815HL, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

dizzydankz505, Thank you for your high rating of our Rodeway Inn & Suites hotel and for taking the time to share your experience! We are overjoyed to discover the positive impression we made with our free breakfast service, amenities and review regarding our high standards of cleanliness. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit!

Julia R, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It was a pleasure serving you and we hope to see you again on your next visit to Albuquerque.

Luis P, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We look forward to having you stay with us again and earn another perfect 5 rating.