SureStay Hotel by Best Western Albuquerque Midtown, Albuquerque

Stayed here with a friend and my Son, was only going to stay one night after some hiking at a trail outside of town, ended up staying a second night even though we had already checked out and had other hotel options. For the price, the rooms exceed expectations, my only complaint would be that the rooms we had faced East, so we got the morning Sun as a wakeup call.

Guest Relations Manager, General Manager at SureStay By Best Western Albuquerque Midtown, responded to this review
Hi JGreg288, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you with the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

#1- The hallway carpet is filthy and disgusting. #2- when you're walking to your room, you can hear every conversation that all the other people are having in their rooms and it is pretty loud as we could hear a baby crying from the front desk while checking in. I heard some lady loudly moaning (ahem.. if you know what I mean), while I was walking down the hall to take these pics. #3- They charge you a mandatory $150 cash deposit on check in and will walk through your room the next day to make sure nothing is damaged then return the $ next day. However I have never been anywhere that did that. #4- there is a crack hotel across the street, with raggedy looking people hanging around outside, which makes it dangerous to leave your belongings in your vehicle. Positive- the room was actually clean- which was extremely surprising after walking through the filthy hallway to get to it. I was prepared to walk out and lose my $ at this point if the room was not at least clean. The flooring and bedroom furniture are new which was also very surprising. We stayed to see the room #1- because it was non refundable and was $97 for the night so reasonable for a hotel price. But I would not stay here again.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear candace t, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, carpets, and the cleanliness. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Adequate accommodations. Maid service is excellent. Breakfast so so. It's unfortunate if you get the rooms on ground floor of the permanent residents above, noise & pounding 24/7. Mgmt doesn't return DEPOSITS & They make Unauthorized deductions from your bank account, then PATEL says "never happened," and hangs up on the phone. What a way to run a business. See you in court. Unless you acknowledge your error.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear josemQ326QL, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was great, however, I do regret that you experienced several shortcomings during your stay, especially with the condition of your room and breakfast. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

You get exactly what you pay for. Carpet is worn out, doors and walls appear abused some locking mechanisms on the inner door appeared kicked in a one point. Room was well put together however, soaps and sheets appeared clean. The hotel overall doesn't inspire the quality feeling

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear cavalier012022, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the carpets and the cleanliness issues and to assure you that this inconvenience has been addressed. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.

Very impressed with the staff and the way their customer support during this stay. They were understanding and willing to work with me the entire time. The rooms were clean and bed was comfy. Sure recommend staying here.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi Jennider H, A big thank you for leaving your five-star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same clean and comfortable stay during your next visit! Your business and your recommendation is very important to us and we look forward to serving you again here at the SureStay Hotel By Best Western Albuquerque Midtown.

It was a very horrible frustrating experience very rude staff and very unclean bed bugs roaches dirty rooms odor in the rooms no management on site no heat moved to several different rooms at 11 at night

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear cjfoss2016, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for your room and the cleanliness issues and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room was still treated with a pest heater for precaution. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

We brought our pet with us and had a great stay at this hotel. The hardwood floor was dirty in our pet-specific room, but we loved everything else, including the breakfast. Great value for what we paid.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi 121tori1997, Thank you for taking the time to share your review and experience. We are glad to know you found us a pleasant place to stay and enjoyed our hotel's amenities provided and breakfast. We have shared your feedback with our staff to ensure we continuously work on bettering our services, particularly the hardwood floor. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

The room was clean and updated. The kids enjoyed the pool and the breakfast. The location made it easy to get around Albuquerque. This is a great place to stay that covers the necessities while on a budget. The staff were friendly and polite.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi m0reno2022, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff and we were able to meet your expectations of cleanliness and service in our hotel. . We are happy that you and especially the kids had an amazing time and enjoyed the pool. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

I was pleased with the service given by the staff. Accommodations were satisfying, the hotel was near to the locations that I needed to attend. Breakfast was good and well prepared. The pool was treated daily and kept up, grounds were clean.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi yzaranas, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our location, hospitality, breakfast, and amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

The rooms are very basic but very nice. The beds are very comfortable. Breakfast is decent for being a standard Sure Stay. Easy on/off the freeway. The staff is very nice and accommodating. Will stay again next time in Albuquerque.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi dawgman4449, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean rooms, and breakfast. We are glad you enjoy staying with us and we hope to see you again.

We had a great stay at this hotel. Staff was so nice. They helped us when we came in very late because of a flat tire. They also were helpful when we were having other car problems. Super nice staff all of them.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi Leeleemar, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

We rented a suite with a sofa bed to accommodate our party of 4. At bed time we realized the sofa couldn't be used as it smelled like fresh vomit. It was horrendous! It completely ruined our much needed sleep. We also realized after walking around either barefoot or in white socks that the floor was leaving everything black. I asked to borrow a mop since i was told cleaning services were short staffed but was told it wasn't an option.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear Valerie C, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

Floor was filthy, carpet in hallway ragged and worn out, and the hotel stinks. The ac in the room managed to get the air to tepid. No couch or sitting chair to relax in. Just an uncomfortable computer chair or the bed. Lamps in the room were all leaning, looking like they were being held up by the walls. This place does not deserve to have the Best Western name. Makes me hesitant to stay at other Best Western hotels. Can 100% recommend staying somewhere else.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Drar O4516FCjamesw, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Horrid conditions of the room i received. Broken parts, dirty carpet/ sheets. Card scanner was half broken. Couldn't get in for over 10 min. Not worth it. Seemed sketchy and not maintained. Rather stay at the Main Brand.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear TylerAlford, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services. We take the value on your report regarding the condition of your room, carpets, and the sheets. I want you to know that we take your comments very highly and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope you'll return someday to see how we've grown thanks to valuable guest feedback.

The staffs are friendly and did best to help. The breakfast amenities do require big leap of improvement in tidyness and quality. The location entrance is so close to the turn from the Pan American Rd. The room definitely need new beds. However , as the saying goes, you get what you pay for.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear bubba270, Thank you for providing us with feedback on your recent stay. It's great to hear that our staff was friendly and helpful and our location was great, however, I do regret that you experienced several shortcomings during your stay, especially with the breakfast and the condition of our amenities. I have communicated these issues with the appropriate department heads to ensure they are remedied quickly. Thank you again for your feedback, and we hope to be able to exceed your expectations in the future!

From the POS system that can't ring up multiple standard room charges in one transaction to the tv that hardly works to the key cards that never work and the dirtiness of the rooms where you find dirty drawers with former guests' trash to the pretend full box of Kleenex this place is a rip off!

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi katykL8230G, Thank you for your comprehensive review detailing your recent stay with us. We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I apologize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

Really enjoyed the comfort of the beds. Room was above average size, internet was great and the staff was very helpful. I really enjoyed the price and the Best Western reward points. I will stay here and swim the next time through this area.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Thank you Vicki F, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.

Towels in our room were very worn out. But the pool had towels coming in every little while. Staff was great. Son loved the pool. Hot tub wasn't as clean as could be but overall very relaxing.can't wait to come back

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi Chaparraleddie, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!

room was large with vinyl tile floors which I appreciate. The layout of the room regarding the bathroom being right as you come into the room was weird and not very private if you don't have the door to the bathroom shut because of steam buildup or whatever.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear cmacd98, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

This hotel is right off of Interstate with easy access. It has all the normal hotel room setups and provisions. They provide a full hot breakfast. The manager is very helpful to get you settled. He is on the property most of the time to insure you have a great visit. The rooms are clean and adequate.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi dmerle, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

not too great, no bath towels. tv doesn't work, room was dirty. I wouldn't recommend at all. It was over $100 plus pet fee, so not exactly bargain basement, but too dirty, slip and slide in the bathtub. We were not provided bath towels. No phone in the room to ask the office for help

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear notjet1968, We are gutted to know that your recent stay at our property was not up to the mark. On behalf of our entire staff, please accept our sincere apologies. We take feedback very seriously, and please be ensured that we will work on your concerns diligently so that no other guest experiences what you did especially with the condition of your room, tv, towels and cleanliness of the hotel. We have briefed our housekeeping staff, and we will ensure a more stringent approach from here on, especially when it comes to enhancing our regular quality checks. We would hate to lose a valued guest like you and we sincerely hope you will give us another chance to host you better.

For the price this motel sorely lacking. Floors dirty, bedskirts soiled. Carpets in hallway were disgusting. The tiredness of building, towels etc is one thing. But cleanliness really was awful. Normally Best Western has a higher standard. Motel 6 offers more at a better price.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi Veva E, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, carpets, breakfast and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Bathroom fan didn't work. Tv didn't work. Pool and hot tub were not very clean. The area seems to have a lot of homeless and my car was broken into with a few items stolen. I would not stay here again and wouldn't recommend a stay more than a night or two.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi StevenEly04, Thank you for taking the time to share your experience! We are hereby sorry for sharing with us such an inconvenience with our cleanliness and amenities that did not live up to your expectations. It's important for us to impress our guests and your comments will make this goal that much more attainable. We have raised this concern to our maintenance manager for immediate action. I aplogize that your recent stay was not a good one but we hope you'll return someday to see how we're improving.

I did not stay in this property so can't comment on the cleanliness and other items. What I can share is the check in experience. The end result was I did not check in and left the hotel because of lack of respect of customer's privacy, inconsistency of their decision making, which broke trust. The check in staff, Lesley, followed the rules rigidly. The manager, Krupa, agreed to let me check in with just the phone number provided after hearing my explanations. Then, Lesley asked me to fill out a form with Driver's License, Make and model, and license plate # of the car. I felt uncomfortable to provide DL number and license plate # - it's parked outside, and the hotel already has my phone number, and they know my room number, they can contact me. They said in case someone hits my car or got towed. They said it's required by law. I asked Lesley to provide proof for where it says by law that's required. Nilesh got a bit upset and asked me to leave and did not allow me to check in. I told him I could leave but please provide the full refund. He said I booked through Expedia so have Expedia call him tomorrow morning. I left. I would not recommend this hotel because they don't seem to care about customer's voice, insisting on enforcing their rules, and broken agreement.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi Geminican, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

The service and the attitude of the clerk's was in order, putting blame on someone else and Act of Nature. Next clerk, was talk to someone who may care.In discussing the issues with the day time clerk was frustrated and a waste of time. Very not caring and a very arrogant individual.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear jwchaffin, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

I stay at this establishment roughly 144 nights a year and I have NEVER had a single issue with anything at this hotel. The staff goes above and beyond in all they can. The whole property is always clean as well as the rooms. I have not had a single complaint in my past 5 years staying here and it obviously shows because I continue to only book this surestay.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear chriswheeler8036, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.

Old and not well kept. Rooms aren't clean and beds are uncomfortable. The entire hotel is getting run down and not being maintained. We couldnt even use the dead bolt n the door. Not a good value at any price.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear lonimaria, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and that you found your stay unsatisfactory. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

Dusty & dirty. Ants all over windowsill. No chairs to sit at only desk and desk chair. No lampshade & microwave turntable wrong type and tipped cup. No cold water at sink; tub faucet spun around & didn't stop. Breakfast horrible. Hot tub water was brown! Staff unfriendly

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear Bonnie V, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of the hotel, amenities, and cleanliness during your stay with us. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Overall, the place is clean, the staff is very welcoming, and there is adequate but tight parking. If you are towing a trailer it there parking lot is not well suited for that. It is in a basically industrial area and there are no food places right there by the hotel. Dog walking is basically a small rock area (no grass). Doggie bags and disposal are right there but it is obvious many guests are to lazy to pick up after their pets…but that's not the hotels fault. Pet Fee is extremely reasonable. For just an overnight stay this place is reasonably priced and while dated is clean and convenient to interstate.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Hi JoeOB, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

We arrived about 10 PM not interested in changing rooms at that point. The TV did not work. We got a new remote with no difference. The sink barely drained and the hot and cold water were plumbed backwards. The bed thankfully was good. The room heater actually worked well. Next morning the coffee pot had a missing part that held the coffee. Just beware if you stay here.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear jeannem284, Thank you for taking the time to post this review. I am really saddened by the way you described your overall experience at our hotel, especially with the condition of the hotel and our amenities, and want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. Thanks for letting us know, we hope to host you on a future visit.

Do not stay here. Extremely dirty, not maintained, issues with pluming and electricity. Witnessed staff smoking marijuana on the premises. We had to move rooms twice and almost a third time before it was time to leave. Worst ever!

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear sixstringjc, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team, especially with the condition of the hotel, cleanliness, and our guests' safety. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve.

Hotel is pretty run down in not a good area. Family didn't want to stay again so we canceled our 2nd day trip. Pool and hot tub were bad with no towels and floors in the halls were really dirty. Staff was really great and made the stay bearable.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear mjchristen, Thank you for your recent stay and for taking the time to share your insightful comments. It saddens us to hear that we failed to meet your expectations and you found your stay unsatisfactory, especially with the pool, tub, and towels. Please accept our apologies for any issues you had with your room; we will address the concerns you raised with our team and work together on making improvements. We're grateful for your comments and wish you the very best in your future travels.

Service was horrible. Neighborhood did not feel safe. Our car was broken into and the hotel manager couldn't even be bothered to help us find some card board and tape to cover the window. Just said they are not liable.

Guest Relations Manager, General Manager at SureStay Hotel By Best Western Albuquerque Midtown, responded to this review
Dear deborahs0525, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place, especially with the condition of the hotel. I am really saddened by the way you described your overall experience at our hotel and want you to know that our team will research your comments and make the necessary arrangements in order to keep these issues from happening again with future guests. Thanks for letting us know, we hope to host you on a future visit.

We had driven through a terrible white-out storm for about an hour and we exhausted our last night before arriving in Phoenix. When we got to the hotel we were told the power was out and they could not give us our rooms until it returned on as the computer etc were down. After a long wait in the lobby, we asked if they could possibly let us into the room we had pre-booked. Advised had to call the manager who was on vacation as the girl on the desk had just started 3 weeks ago. We had made the reservation through Booking.com and were told it could not be changed to just any room as it was not booked with the hotel directly. Eventually, we were taken to a room and allowed to settle in. The room had 2 queen size beds and was semi-clean. When we checked out in the am we were told we had to pay cash as the machines were still out for charging the room. It seemed like it was one disaster after another and really left us with a bad taste in our mouths. The hot breakfast in the morning was about the best thing about it.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Maureen S, Thank you for taking the time to complete our survey and share your experience! We understand your frustration, and we want to assure you that this inconvenience was entirely unintentional and out of control. Your comments will help us to see where we need to improve and we appreciate that you have taken the time to review our hotel! We appreciate your appreciation of our breakfast as we try our best to satisfy our guests as they stay with us. We thank you for staying with us and we are hoping that we will see you again should you need a place to stay.

Customer Service was wonderful and by far better than any other places that I have been too. Helpful and kind from the very start. Not like other places where the people were rude n disrespectful. This place was the most welcoming place ever.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi paquinevans1491, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will happily share your comments with our staff and we look forward to seeing you soon!

passing through for 1 night. the room was clean and the bed was lovely. the front desk lady was very kind and pleasant. the hotel was quiet and after a long travel day that was so nice!. Breakfast was actually really good! we had to fiddle with the tub faucet a bit to get the water up to the shower head but it had great pressure when we did. The hot tub in the pool room could use a good new filter... But over all our stay was great and will stay there again in our passing.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
dlhsch, Thank you for your high rating of our hotel and for taking the time to share your experience! We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We also appreciate your feedback regarding the hot tub, we will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We look forward to serving you again!

We were moving from Idaho to Texas, towing a boat and a travel trailer with two vehicles when one vehicle wouldn't start. We dealt with mechanics and decided we needed to plan to stay the night in a hotel for a fresh shower. We have 3 small dogs. Management made arrangements for us to park our trailer while we dealt with the dealership on the auto problem. Breakfast was quite nice, with hot eggs, meat, hash browns and waffles as well as cold cereal, fruit and yogurt. The rooms were clean, plenty of hot water for showers, and there was plenty of areas for the dogs to do their business. I can't say enough positive things about management. They really were graciously accommodating on such short notice. This was such a pleasant reprieve from the stress of having major mechanical repairs being done over the Thanksgiving holiday while trying to move across the country. The only negative was the location, and it seemed to be a big problem all over Albuquerque. Druggies and homeless people across the street loitered in the shadows of the hotel next door and on that particular intersection. One lady walked right in front of me as I was turning off the interstate. Thank God she turned around because I couldn't have stopped fast enough without hitting her. This is no reflection on the hotel itself, as they kept the parking lot clear of all that drama. We felt safe, people, property and dogs too.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi Lynda F, Thank you for your kind comments and high rating! We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We are so glad that you and your pets enjoyed your stay with us and we look forward to serving you again!

The room was comfortable with a big screen TV. The breakfast had many options including scrambled egg, hash browns, sausage, make your own waffles, yogurt, fruit, and rolls. The entire staff was friendly and the price was great.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi takeleftinALBQUERQUE, Thank you for your compliments to our staff, hospitality, and breakfast layout. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

Price was excessive for the amenities, size, condition and location. Expected much more for the $200 paid and found much nicer options for half that price during 5-day road trip. Cancellation policy not as liberal as most and spent a week trying to cancel second night stay. Phone was not answered, on hold for 25 minutes then hang-up. Will have to reconsider before booking Best Western for future trips.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Wanderer65239129422, Thank you so much for your thorough review of our hotel's policies, layout, and accommodations. Please accept our sincerest apologies for any services or amenities that did not live up to your expectations. We are forwarding this review to our management for their review. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. We truly value our customers and are always eager to make their stay comfortable for them. Hope to have another opportunity to provide you with a superior stay!

the room was very clean had wood like tile floor perfect for my visit with 2 small dogs. The parking lot was well light and the doggie area was clean and no messes. The front counter check in young lady was very kind even gave me an excellent restaurant nearby that was dog friendly

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi sheryl c, Thank you for leaving your five-star rating of our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

Overall customer service of this hotel with excellent quality of the outside of the building the door handle was broken to the door that was closest to my room so I had to go out of the way to get into the building to get into my room while it was 45 degrees outside and raining then just to get to my room and my room looks terrible the overall cleanliness was very poor there was burn marks on the lampshades there was a piece of metal poking out from the bedframe that I actually hit my shin on going to the bathroom it's missing the fan and it's just a hole in the ceiling next to the white shower curtains we're on the verge of falling out the wall. I was very unhappy with this overall stay.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi qvanhorn, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We are terribly sorry to hear of your disappointment with our hotel. We hope you'll return someday to see how we've grown thanks to valuable guest feedback.

Sometimes this hotel felt like a Comfort Suites and sometimes it felt like an Econo Lodge (we usually stay at the Choice Hotel brands). The facility itself is beautiful in places and extremely ugly in others. The bathroom is tiny but the room was comfortable with a nice fridge and good freezer. The indoor pool and spa was excellent, but the breakfast was minimal.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi TOP-on-the-road, Thank you for letting us know how impressed you were with our services and amenities. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

The room rate was quite a bit less than other hotels in the area. Location very convenient, right off of I25 and Candelaria. Room was clean and spacious, with microwave and refrigerator. Free continental breakfast. Staff was exceptionally friendly. Highly recommend. Would definitely stay again!

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Dear smlu1, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Once again, thank you for your recommendation and we look forward to seeing you again!

the guy checking in was on the phone for a while & finally attended to me. Rushed my checkin & dismissed me fast. The lady at front desk on 9/25/21 at ~11:30 am when we checked out was extremely unprofessional. Instead of apologizing on behalf of housekeeper who barged in our room without knocking & before checkout time, she was playing detective & blaming me. I hung up the phone on her.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi Journey676083, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

We were given a room were both doors had just been painted. They were still sticky. Told there was nothing else available. Woke up with a BAD headache from the fumes. Housekeeping missed our room 3 of the 4 days we were there. We were also overcharged. The motel is under the freeway with nothing around but warehouses. Tweakers greet you out side with their hands outstretched.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
N598PIsteves, Thank you for sharing your experience, and we are so sorry to hear about the difficulties that you experienced with the unpleasant smell. The problem you experienced is no more acceptable to us than it was to you. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. And then if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. We do hope you'll return and let us show you a far better experience.

The hotel is right off I25, so easy access, and it's not far from reasonably priced fuel and food. Reasonable rates, nice clean rooms, and very friendly staff. I'll definitely be staying here, if I come through Albuquerque again. Two thumbs up!

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
G3KWkevinh, Your five-star review is greatly appreciated. Thank you so much for your heartwarming review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience We are happy that you had an amazing time and enjoyed our location. Thank you for the great feedback and we look forward to serving you again.

I got to the property late, but was greeted with a smile. Check-in was a breeze. The room was spacious and the bed comfortable. Every step of the way I was pleasantly surprised at how nice the entire staff was. I will definitely make this my go-to hotel in ABQ.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi dylanlittlefield, Your five-star review is greatly appreciated! Thank you for sharing this heartfelt review of our hospitality and accommodations. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

at check in they authorized my card for $50 when u checked out i expected that money to be released to my account. ITS BEEN A WEEK, they haven't released that money to my bank and they don't answer their phone ever.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
adamrodriguez22, Thank you for taking the time to rate our hotel and to explain your experience. Regarding the $50 deposit, We sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys, damaged some of our things in the room. With that, we created a protocol that makes the customers pay. The deposit will be refunded upon check out if everything is acceptable in the room, and may take up to 7 business days to be returned to your credit card. Give the refunded deposit time to show up in your account, and then if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. Please keep us in mind for your next stay in the area.

Avoid this place!!! Rooms are dirty. Stains on duvet covers and bedding. First room we were put in had a broken TV and human hair all over the bathroom floor and bathtub. We complained and the person at the desj eventually got us a new room. This room had stains on bedding and cigarette burns on the bedding. The air conditioner did not work either. Tge hallways had dirty walls and there was an odor of bodyodor/cigarettes in the hallways. Carpets in the hallway were also very dirty and probably haven't been vacuumed in weeks. Person at the front desk tried to offer us a 3rd room and we said that they second room was even worse than the first room. No thank you Avoid thi splace at all cost!! When we asked for a refund we were told no. Do not give these people your money!! This location is also in a seedy part of town. Homeless people and trash outside the hotel. This place is standard for a third world country. AVOID AVOID AVOID !!!

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi bowserb562, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Please allow us another chance to serve you better next time as we are investigating the matter with our staff. Rest assured that in the coming days, we will be offering a much better stay. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; we hope that this will be the case during your next stay with us.

Thanks for the hospitality the man in night Audit was rude could not hold a conversation needed bottom floor I'm disabled unable to climb stairs my father in law is 92 and is also unable to climb stairs asked if. There was bottom floor he said no because the rooms were already placed I asked if they were occupied he said no but they have reservations but he was unable to move me

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
valerias698, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are sorry that we were unable to accommodate your request for the ground floor and we assure you that we are addressing our policies to allow for more convenient measures to be taken on behalf of our entire staff and management. Also, we are sorry to hear that you weren't thoroughly impressed with our staff at that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are forwarding this review to our management for their review. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

This hotel now provides a hot breakfast. This has been shut off for over a year. The hotel has easy access for I25 and is just off the interstate. The staff is friendly and willing to help in case of any problem. This Sure Stay is a nice addition to the Best Western family. They have an indoor pool and jaz for your pleasuire. A great place to stay.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
dmerle, Thank you so much for this great 5-star review. It is wonderful to hear of the great impression we made with our amenities and services. Yes, hot breakfast is finally back. Breakfast is the most important meal of the day and our meal service is the perfect way to get it started! We are glad your stay was comfortable and we look forward to your next visit!

it was very comfortable clean and quiet was very restful had a great breakfast good tv programming great air conditioning friendly staff good front desk service room nice and comfortable very clean housekeepers very helpful

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hello mrjimmy531, Thank you for letting us know how impressed you were with our services and amenities. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We are glad your stay was comfortable and we look forward to your next visit!

We weren't sure what town we would end up in on our road trip, but ended the day in Albuquerque. We saw this SureStay Hotel by Best Western was near the freeway and easy access for the next day of our journey. When we entered the hotel, we were greeted very kindly and all our questions were answered. We had a very nice, large room on the first floor. The price was also right. The bed was very comfortable. In the morning, hot breakfast was available along with many cold options. Great choice and comfort for not booking ahead. So happy to have been able to rest and refresh here.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
WannaGetAway0794, Thank you for your kind comments and 5-star rating! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort, and convenience have been successful. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

This hotel is a great hotel for the price. The staff is very helpful, the rooms are clean and roomy, the breakfast has many choices all you can eat, I have always felt safe at night, very quiet, nice indoor pool, I have never stayed in a hotel that takes such good care of the people staying there.They go the extra mile to make sure you're stay is comfortable.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
hutch5844, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Very nice place to stay very clean and all the staff is very friendly and amazing rooms are very clean and comfortable I love that they have refrigerator and microwave high recommended staying here very nice and clean pool

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hello gerardorF7589NQ, Thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

This place has improved from the last time I stayed here. Our room was clean and the house keeping service is very friendly. My only problem is that its not handicap accessible. So we were unable to get a room on the second floor due to no elevator.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
veronicaeT6075RL, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Unfortunately, we do not have an elevator in our facility, next time we will give you a ground floor room if available. We are glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Stayed just one night and wanted a reasonable price for the room. Price was great. Location good. Restaurants in the area and gas/stores. Under construction so improvements being made. Room was very clean and comfortable with obvious updates to area. Bathroom area updated. Exterior areas a little rough but interior was clean. Shower hot and beds comfortable

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
445alexandram, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. It is so rewarding to hear that we were able to provide a comfortable and convenient experience while staying with us near the restaurants and stores as a good value for your money. We look forward to welcoming you back during your next stay in the area.

The hotel seems to be old and unmaintained. The hallway carpet was disgusting, smelled of smoke and urine. That smell leaked into my room. The bedspread had burn holes, the sofa had a stain that looked like some sort of bodily fluid. For the price I would not recommend staying; it felt like a pay by the hour motel.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Crit08, Thank you for taking the time to share your experience. The carpet is being cleaned and it was just the color of the carpet. Our hotel is 100% non-smoking. If our staff caught someone smoking, they would advise the guest to go outside or away from the hotel. We take this business very seriously and assure you that management has taken all the steps to make sure that each guest had a comfortable stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

This was our first time staying at this hotel. We selected it based on location to the freeway and price. Plus, the other hotels we usually stay at in the area said no rooms were available. If given a choice, we would not stay here again. The price was not that much better than other options. The location to the freeway was nice. Location to other things, like food, was average. The check-in process was slow and we were not recognized as reward members. The parking lot was very small, almost a one way only. Parking spaces were so tiny that our rental Explorer was parked dead center in a space and the wheels were still touching the lines on either side. Because of this, all the large vehicles were taking up two, and sometimes three spaces by parking diagonally in order to allow for flow of traffic. The carpet in the hall was obviously worn and had stains. On our floor there were old A/C units piled in the hallway. Our room was tiny and poorly designed. The front door opened with a view of the toilet. The toilet and tub were basically the same, they were so close. You could not really step out of the tub without stepping into the toilet. The bathroom was so small that you had to stand up and move to reach the toilet paper. When standing up front the toilet you hit your head on the door and doorknob. Hardly any closet space. The laminate floors were so dirty they turned our socks and feet black. They may have been swept though obviously not mopped or cleaned recently. Other than that, the room appeared to have clean bedding. It was also very noisy. Not that the hotel can completely control the noise. We had dogs yelping/crying until midnight. People talking loudly until after 1:00 a.m. And, car alarms going off sporadically all night and into the early morning. Since parking was so cramped and by the room windows, anyone outside smoking, talking, and car noises were very noticeable. Overall, the room suited our needs for a place to grab some sleep during a road trip. If you are looking for a lower priced option near the freeway, this may meet your needs. Otherwise, we know from experience there are better options in the area that are not much more expensive.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
736billm, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our endeavor is to offer a nice stay to all our guests but failed this time. Your feedback is duly noted as we continuously seek ways to improve the guest experience in our hotel. The hotel is making some progress to satisfy guest stay and address all issues. We are confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. We hope to see you again when your travels bring you back to the area!

Filthy, clogged sink,dingy shower curtain, barely white towels, sticky floor, noisy parking lot, not managed well, people in and out. State one of three nights reserved. Asked for refund. Took almost a week to get it. Still waiting for first night refund. Will dispute with credit card company.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
sedillo6333, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is very unfortunate that we did not create that positive experience to make you want to come back. Our endeavor is to offer a nice stay to all our guests but failed this time. Your comments are important to us as we continuously seek ways to improve the guest experience in our hotel. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

I needed a place to stay that accepted my sm. dog. I am a Best Wesrern premier user so thought this would be okay. WRONG..no security, side doors to bldg. were propped open when I left at 4AM. Hall carpet was Filthy!. Ground floor window was not secure. Lacked hot water for shower Shame on Best Western.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
jayne80224, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities and in the cleanliness of the hall carpet is alarming and distressing. We will forward your review to management for their attention and action. We hope you're looking forward to your next stay as much as we are!

When I arrived, I was immediately told anyone over the age of 10 was going to be charged extra! And I had to put down a $100 deposit, which understandable. He also mentioned that they would have to inspect the room before getting our deposit back. I took that as a threat! Once we settled in our room, I immediately noticed a nasty odor. Toilet bowl was a rocking bowl, the tub squeaked everytime you moved. I was horrible!!! There was no control unit on the AC. So we had to manually unplug it.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
lynn0892, Thank you for sharing your experience, and we very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your very detailed negative review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. It is very unfortunate that we did not create that positive experience to inspire a return visit. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your feedback.Please keep us in mind for your next stay in the area.

Hotel is after total renovation- very nice looking rooms ,very clean. Is excellent Value of this hotel stay . Staff is very friendly and helpful. Front desk check-in and check-out very easy and fast. . Very comfortable beds and nice , soft sheets and comforters

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi renatap662021, Good day! I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I had a reservation here. I thought I had canceled it because I had an emergency in Arizona to attend. I thought maybe it would be a fee (understood) but no they took the whole bill of $417. Best recommendation don't come here if you want to risk losing your money. Funny thing was that I was going to try and reschedule this trip here. They can keep the money. I will take my business somewhere else. I travel quite often and I've never had this happen.

Guest Relations Manager, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
t0141, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry to hear about your experience with your reservation and we sincerely apologize that our team was not able to accommodate you properly. Please feel free to contact us if this situation has not been resolved to your satisfaction. Please keep us in mind for your next stay in the area.

Rented room because it made sense to pay 54.00 due to absolutely no amenities. Price increased to 88.00 after 1st night. First room given television didn't work. Moved to a second room. Side door to enter doesn't always work have to use different doors farther away from room so pack light.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
a1002021, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We value your opinion and apologize for your experience. We offer different rates during the time of the year and on weekends. The hotel prices very competitive during the additional night you had requested. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations

Front desk personnel very professional and helpful. when entering the hallway to our room, a very fresh and clean smell greeted us. the hallway carpet was a little worn, but clean. rooms had laminate floors and was very clean. the bed was comfortable, not too hard. area of hotel was fine, sort of business area and had several eating places about a mile and a half away along with some stores. A gas station with lower prices was just north of the hotel. Breakfast was a grab n go bag with an apple, oatmeal snack cake, breakfast bar and juice.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi Bob S , Greetings from SureStay Hotel by Best Western Albuquerque Midtown. Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I wish we had read the reviews before booking this Hotel. We had a mix up in reservations and the management absolutely refused to provide a refund or even a credit for our room. We have always stayed at Best Western Hotels and have never had a bad stay or bad interaction with any of them. This place however is impossible to deal with. The management at the front desk talk down to you and talk over you. I literally had to raise my voice to get her to stop rambling so I could get a word in edgewise and everytime I started to talk to would raise her voice and talk over me. They offered no resolve to our reservations, basically telling us "too bad". Worst costumer service I've ever seen in Hotel Management. Will never stay at this location. We took it up the notch to corporate and was very disappointed that their hands were tied and they couldnt make the Sure Stay refund our money or even offer a credit. Which in the end we are grateful for because from the other reviews we've read, the rooms are disgusting and dirty.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Taraysa L, Thank you for sharing your experience, and I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Regarding your refund request, I deeply regret to hear that we were unable to successfully address the situation. You are welcome to contact us at the Hotel so we can figure this issue out together. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

Great place to stay for the money and it's newly remodeled with a upper echelon feel. The staff is polite amd out going to satisfy your needs. The room and hallways where spotless and very well maintained. I will recommend to friends.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi Chriskillsit, On behalf of my entire teamSureStay Hotel by Best Western Albuquerque Midtown , we would like to thank you for your wonderful review and for noticing the recent updates that we have made to our hotel. I am so glad also that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We look forward to serving you again and giving you another five star experience.

Room is dirty, I am on the first floor with a broken window. The entry doors are not secure. No one mention that the pool and breakfast were not being offered at check in. Manager lied and said it was every surestay policy, but the one on Eubanks has their pool open! I tried to transfer but manager wouldn't let me. As a way to get back at me... this hotel is basically empty. I have been here for a week and the second floor has not been rented out. Well because I complained, they rent the room above me to a family. I have to work at 6 am and all I hear is stomping. There are plenty of rooms on the first floor open! I won't be staying at this chain of hotels again!

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi chastityw2021 , Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We want you to know also that Nilesh called the SureStay in Eubanks and was advised that their pool is closed as well. Breakfast and pool did not offer this time due to covid but we offer our guest a grab and go bag. Thank you for calling our attention to this matter and we hope you understand us in our standing. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

Older hotel but with heavy flooring and walls, kept the noise down. Place was full but we didn't hear much noise from TVs or neighbors. It's a working mans hotel not just skiers, service trucks and trailers in the parking lot.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
xyz258, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

The room was clean and the staff was friendly. No breakfast due to COVID 19. The front desk staff was friendly, check in and check out were quick.Bed was soft and comfy so if you like a firm mattress this is not the hotel for you. Close to highway.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi ctamommy395, Season's Greetings to you and your family ! Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to welcoming you back during your next stay in the area.

I was extremely disappointed with this facility . . . all aspects of it. Front desk: I was stereotyped . . . being a person of color, I got the impression that I was being talked down to. Only after the staff realized that I am a platinum card member did he change his tone. Points: just because I used my points, I got the impression that I got the worst room in the hotel. Room: it smelled . . . vinyl floors . . . broken window . . . noise - right beside a factory and the freeway. Security: non existent COVID safety: mask not being enforced Recommendation: stay away from this particular SureStay.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
armyrangernurse, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize that we did not meet your expectations at our hotel. Our staff Nelish has worked that shift in fact he always great all the guests with respect regardless if they are using their points or not. All guests are equal. About the noisy room, there is no factory beside it and all rooms are remodeled. Rest assured that we are investigating these claims especially that we never tolerate any form of racism. We will address all issues in our meeting and we promise that we will provide a better stay for all our valued guests. We do hope that you give us another chance to prove that we provide world-class service and that we remain fair to all guests staying on our premises. Thank you.

If you like constant, thunderous road noise, this is the place to be. Why are there feathers all over the indoor pool area. Do they keep a flock of carrier pigeons in there?? I guess you get what you pay for.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Alaskathruhike, Thank you for rating your recent experience at our hotel. I want to know you and our future guests that the pool is still closed/not in use for guests due to COVID19. Regarding the feathers , the feathers were not in the pool and if they were in the pool, maybe because of the wind. We greatly appreciate the time you've taken to rate our hotel and hope you'll return and let us show you a far better experience.

Room was dirty - stains and sticky spots all over the floor. Found a hair on the toilet seat. Bed was old...lumpy old. Hallway carpet was extremely dirty as well. Worst hotel I've ever stayed at. Do not book.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
ShelbyN1491, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

We were supporting a family member that had surgery done in town. The place was good to stay at to just be there for our family member white waiting for the outcome. Rooms were cleaned, some amenities were good others were not available.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Senior57, Greetings from SureStay Hotel by Best Western Albuquerque Midtown.Thank you so much for your kind comments and review regarding your most recent stay with us. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to seeing you and your family again!

I have been saying here off and on for years and it gets better and better every time I visit. I always get a warm welcome from Nilesh,Krupa and Danita. The rooms are remodeled and the beds are comfortable. Even durning this pandemic of covid 19 I still feel welcomed like family and feel safe knowing they are following all safety guidelines to keep themselves safe and their guest. The rates are affordable and it is worth it. This will always be my go to hotel, especially from the service I always receive.

Tina M, General Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
grego87112, Thank you for rating our SureStay Hotel by Best Western Albuquerque Midtown hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We hope that your next visit will be another five star experience.

Even during a remodel taking place it was quiet. We were close to pool and lots of inconsiderate loud people passed by the room but not hotels fault. Will for sure select another room location location next time. Stayed the night. Go enjoy the Rio and travel around while taking in the sites. It's super inexpensive!

Guest_Relations_MHR, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
flblondee, Thank you for taking the time to complete our guest satisfaction survey and for rating our SureStay Hotel by Best Western Albuquerque Midtown hotel so highly! It is great to hear of how you enjoyed the value and the convenient location of our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Not only was the place dirty but after hours and hours of driving my boyfriend and I stopped there to get some sleep. We walked into our room and I opened the bathroom door and there were ROACHES!!!! What the hell hotel has roaches???? The front desk was unhelpful as well. Would give zero stars if I could!!!!! NEVER AGAIN

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
samestyles, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Further, any issue related to insects is promptly addressed through professional treatments right away. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

The bathroom was dirty with hair in the tub... showered in my shoes. windows were broken. the door frame was bent like it had been broken into! Several of the doors were this way. One window had a hole in it looked like a baseball had been thrown thru it. Most of the windows had cracks in them. Horrible hotel, horrible location.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
mindystamps, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your feedback is certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to showing you how we have learned from your experience.

toilet was broken, side door entrance didnt work. Maintenance came to room to try and fix toilet but couldnt do anything and didnt even offer us to get another room. The room in poor condition. Unhappy with our stay.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
MarcieEraicho, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize for the issues with the toilet and especially that we were unable to take care of that for you right away. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

We actually stay here two times in just a few days. Our room was clean and had the amenities that we needed. Breakfast was small but they do offer a continental breakfast. We did not use the pool or other amenities. Staff was very pleasant and courteous. Next time we go through New Mexico we will stop again.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
amtracker101, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We're glad you had a great time with us and we look forward to serving you again.

Just like all the previous surestay hotels we've stayed at, they seem to be older hotels that have been updated to meet best western standards. For the price, I think the breakfast, rooms, and the staff are great.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
jnjfoster6, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

The front staff was extremely friendly and welcoming. Very afforadable rate during my stay. The hotel is located about a 10 minute drive from downtown. Also has eateries within walking distance from the hotel.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi Global26159801804 Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is great to hear of how you enjoyed the value and you found the location to be so convenient for your needs. We will happily share your comments with our staff and we look forward to seeing you soon here at the SureStay Hotel by Best Western Albuquerque Midtown!

Very clean, and comfortable. Breakfast was decent, and fresh. The desk staff were very helpful, and pleasant. We were here to visit UNM with our son. We will be booking here again when we visit him at the University

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi stevenpU5207MT, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again! Kind regards, General manager of SureStay Hotel by Best Western Albuquerque Midtown

Good and convenient for an economy hotel. Front desk agents were both very friendly and helpful. The room had been recently cleaned and the cleaning solution pine sol odor aggravated my asthma but that's not their fault. At least I knew it was clean. It is currently being updated and new fixtures being installed. If I had to make a suggestion I would say that there was no chairs to sit in other than one desk chair. No other furniture. I would imagine that is part of the renovation. Overall it was commensurate for the price.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
T P, Thank you for your kind words! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

Found a giant hairball first thing in the corner. Bathroom door did not shut unless you lifted the door. Exposed lighting in the bathroom. Not enough room to comfortably walk. It was unpleasant to be in the room more than just to sleep, super confined. There is a heated pool and spa, but the heated pool felt like it was only heated to 60f the pool was being worked on the last day of the trip so drilling started around 9am and I was not able to rest. Doors are paper thin with a large gap, could hear people at all hours. Bed was on a metal platform and popped every time you moved, was tilted at an angle as if matress needed to be replaced causing back issues. Breakfast was amazing though, a larger range than similar hotels I've stayed at..full breakfast not just hand fruits and pastries.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
trixiekenku, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. Sorry for the impression we left you with, and we hope you will return to experience our continuing improvements.

We stopped in after a long road trip just to spend the night. We were in a room that had been remodeled. The room had an odd smell but we were so tired that we just did our best to ignore it. The beds were comfortable, but didn't care for the pillows. The shower was not very stable and you chould feel the floor under your feet move and bend as you moved around. Best part was the staff. The lady who checked us in was super friendly. We would not stay here again.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
WhoELS, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve.We would like to express our apologies for the unpleasant smelled , shower floor and wish we had known during your stay so that we could have taken action to remedy this issue. We look forward to welcoming you back for a return visit.

The front staff helped change a mistake I made on my reservation and took into account I was traveling with a baby and dogs they made sure to put us on the 1st floor. And adjacent to the back near our car and to take our dogs out with ease.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Natalie S, Thank you for your kind words!We greatly appreciate that you've taken the time to tell us what a wonderful impression our staff made with their efforts to make you feel comfortable. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to serving you again! Kind regards, General manager of SureStay Hotel by Best Western Albuquerque Midtown

At the end of a being awake for 24 hours, I arrived at this SureStay hotel. The customer service agent, Danita, was friendly and professional. The room was clean, secure and quiet. If I am ever back in this area. I will definitely return to this SureStay location.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
montanasgirl16, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

The Sure Stay Hotel in Albuquerque is my new go to when passing through Albuquerque! First impression is the night staff - so friendly! We had bikes attached to the car which was recommended to bring into the room - it's Albuquerque - but they later called the room to ask if everything was alright and if we needed help with the bikes! The rooms are clean, newly remodeled and smell wonderful. The best night's sleep - comfortable beds and soft linens. They are pet friendly which my schnauzer appreciated. Only $10 fee per cat/dog. They have laminate floors which keeps things more sanitary - very clean floors. But this also made it a bit noisy, sounded like they were doing aerobic class above us. FYI - Ask for upper floor with odd numbered room if you are noise sensitive - even numbered rooms are on the freeway side. The owner was there at breakfast and was extremely gracious. We will definitely be back.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
znaid345, We are so pleased to read your five star review of our hotel. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel room. We take pride on reviews like this as it is a testament of our guest's satisfaction! We sure will strive for the best. Thank you and we hope to see you again.

Newly decorated room. I asked for an upgrade to a king accesable room. The staff was great. Breakfast was ok, but the room was a bit noisey due to the people on the second floor. Really just annoying as they sounded like a pack of elephants. But overall good value for the money. Definitely would return.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
CherylS932, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our room ; though I I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. I hope that this will not deter you from enjoying our accommodations and services in the future.

Hotel refused to give me a refund for checking out a day early due to a family emergency. Woman stated that I needed a 48 hour cancellation notice and it would "mess with their commission ". She refused to give me a receipt as well.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Coastal11119597287, Thank you for letting us know about the the difficulties that you experienced for your refund request which didn't grant. The standard procedure in such cases is to confer with management regarding what can be done to resolve the error, as our staff is not authorized to make decisions which conflict with policy. Please feel free to contact us if this situation has not been resolved to your satisfaction. Please consider staying with us again so that we can have another chance to provide you with a superior experience.

Room was clean and bed was reasonable, that is the upside. Toilet didn't flush, sink didn't drain, tub dripped constzntly, towel rack and iron broke, room very noisy due to interstate proximity and clientele, breakfast was undercooked hash browns, corned beef or cereal.If we ever return to ABQ we will choose a better option.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
G A, Thank you for taking the time to share your experience! I do apologize for the difficulties you experienced with out bathroom, but I'm glad we were able to meet your expectations of cleanliness . I am very sorry that our breakfast menu did not meet your standards. We will inform the kitchen staff on this problem immediately so they can improve the quality of food that we serve. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

The staff were friendly and helpful. The breakfast buffet was good. The maids did a great job cleaning the rooms. My only complaint would be the bathroom. It was functional, just weird, kinda hard to explain.

Quest06262352261, Owner at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
I can't begin to tell you how much we enjoyed reading this review. We are so pleased to learn that our staff and management team were able to help you enjoy your stay. Thank you so much for your loyalty to our brand. We will see you again soon here at the Sure Stay Hotel By Best Western!

We have been coming here for two years, been through the rebranding and remodeling, very few if any issues, always welcomed as family. Have always been understanding if we had car trouble, always clean, quiet, staff are polite and respectful! We prefer coming here to other hotels. Breakfast is good for on-the-go, pool and hot tub water is always clear and is always the perfect temperature.

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi Catherine D, Thank you for sharing this five star review of our hospitality and service of SureStay Hotel by Best Western Albuquerque Midtown . I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We look forward to serving you again!

This hotel has been recently remodeled and now under the best western brand. Fantastic value if you stay on the first floor in the newer rooms. We also had excellent service from the hotel manager. We were using a best western gift card, they had only been under best western for a month so not all staff knew how to process the gift card. The manager fixed our bill after the fact since she was not there at the time we checked out. She personally called and also emailed me to assure me the bill was correct. Really great and polite customer service

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Hi thattraveladdict, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I am glad that you enjoyed the value and we were able to provide you a comfortable experience. Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

Had an awful time here. The breakfast was awful... Moldy Fruit, No Milk, and No Coffee. Toilet in first room was leaking. in the second room there were stains on the ceiling. holes in the wall. Even found a bugs on the bed! obviously this place has no sense of room cleanliness. It honestly looked like a drug house. Moldy smells in hallway! Very UNCLEAN PLACE! DO NOT STAY HERE WITH YOUR FAMILY! AND WORST OF ALL. THEY DIDN'T HAVE A 20 DOLLAR CREDIT THAT I PAID FOR IN CASH FOR MY DOG FEE, ON THE BILL. THEY POCKETED THE CASH!! SUPER PETTY!!!!!

Tina M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Cliff H, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

First and foremost the staff here is beyond amazing Krupa and Nilesh are just so kind and courteous and always welcome you with a smile. Upon arrival I did notice some renovations being done which is amazing considering what this hotel used to look like a train wreck Krupa And nilesh have completely turned this hotel into a hidden gem. The staff aside the up dated rooms are beautiful with wood floors and new vanity's I love this hotel! I highly recommend this place for anyone stopping by or that just want a get away.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Grego0622, We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

Rodeway Inn is clean, comfortable and affordable. What puts it over the top for me is the friendliness of the staff, particularly the manager Krupa Patel. It's conveniently located, easy to hop on the highway to tour this eclectic city.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Thank you marksU2815HL, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

They where clean and like the free breakfast. All in all was a good experience and would do it again if asked. The employess could have been a little bit friendlier. They also had a nice swimming pook and jaccuzi

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
dizzydankz505, Thank you for your high rating of our Rodeway Inn & Suites hotel and for taking the time to share your experience! We are overjoyed to discover the positive impression we made with our free breakfast service, amenities and review regarding our high standards of cleanliness. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit!

We paid $50 for two beds for a night, and everything was fine. Decent shower, pillows, mattress, etc. Wifi worked well. Its conveniently located off the highway, and the employees were very nice. The price was great for our stay.

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Julia R, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It was a pleasure serving you and we hope to see you again on your next visit to Albuquerque.

Great stay 2 nights clean, swimming pool and hot tub were great clean. Would recommend to my friends and family. The location is perfect and well centralized and this is the kicker. The price was great

Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Albuquerque Midtown, responded to this review
Luis P, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We look forward to having you stay with us again and earn another perfect 5 rating.