Hotel Shelley e delle Palme, BW Signature Collection

Highs: -most beautiful views from room looking at water and mountains -centrally located -delicious breakfast -friendly waitstaff Lows: -AC barely worked, wouldn't go below 77 degrees -shower tiny -mold on ceiling near AC -one front desk staff member (PM) rude and dismissive of requests, one front desk staff member (AM) very kind and helpful - remote for awning didn't work got very hot in afternoon- helpful front desk person did it for us remotely from front desk. Other front desk employee never mentioned this option.

Excellent hotel with a great view.Very good breakfast.Short walk to ferry for Cinque Terre. Rooms with balconies overlooking the water.

The hotel has a great view. it's not that great inside smells a little bit. The love is not great. The elevator is old. The rooms need a little improvement and some of the amenities in the room did not work. Breakfast was great.

My partner and I stayed at Hotel Shelley from the 1st to the 4th of July. We were able to secure a wonderful room with a queen size bed with a balcony overlooking the bay. Despite being a last minute booking the price was very fair. Getting to the hotel was very easy. Our train from Firenze dropped us off at Sarzana and it was a short cab ride (15 min.) from the train station. When we arrived Matteo greeted us warmly and we also learned they upgraded us to the superior suite at no charge! The suite was very nice and clean. We had a little trouble closing the door to the balcony but it was pretty much a non issue as it still cancelled out what little noise there was. The view was spectacular morning, afternoon and night. Our only issue with the balcony was that the motor controlling the umbrella was on the fritz so the sun made it somewhat hard to enjoy sitting out during the peak hours. The AC could have blown a bit harder but it worked fine enough to keep the room cold during the night. Matteo was very helpful booking us two sun chairs and umbrella in the hotels private waterfront lounge area. Reasonably priced for the time, location, and privacy. The first day we had the area all to ourselves in the morning/afternoon. We also requested a kettle for the room and Matteo left a note for the front desk associate as he did not have one on hand at the moment. When we returned later we met Gerry who was absolutely wonderful with his conversation and recommendations for places to eat in town. We have never had a more friendly and personable hotel experience and Gerry was the whole reason. When we got back he had also managed to track down a kettle and coffee cups for us which was great as we wanted to start our mornings on the balcony. The town is amazing and the hotel is perfectly located in it. Just a short stroll along the water and you are in the main square. Our three nights were not nearly enough and we are already planning our trip back! I can't speak higher about our stay and will be for sure recommending this place to our friends and family. Chase and Ronja

We (a family of 3, ages 44/45/12) spent a few lovely days here end of July 2024. The reviews we read ahead of the stay made us a bit uncertain, but this turned out to be totally unnecessary! The room was absolutely great, with a separate room for the preteen, wellworking aircon and a fantastic large balcony with sunbeds and a lovely view. The location was also great, with the sea and restaurants almost right outside the hotel. Breakfast was simple, but tasty, and all of the the staff was superfriendly! We especially have to point to Gerry from the reception, who went out of his way to help us and make our stay even better. For instance, when all of the hotel sunbeds outside the hotel were pre-booked, he found us a spot at the sundeck where we could put down our things safely and still have a swim and enjoy the water. Great service! In retrospect, the only things we wish we knew beforehand is that the hotel sunbeds must be pre-booked in advance, and the same for the hotel garage.

Room location was good with a balcony overlooking the sea. Bathroom was very small! Room was small but adequate. TV did not work, but that was okay - we did not need to watch TV. Breakfast choice was limited. One morning the scrambled eggs were inedible!!

The management is indifferent and lie. There is no security of any kind. Loud party till 4am with drunken men, not hotel guests, roaming the halls and smoking. Desk clerk could care less, phones didn't work when we tried to call the police. Avoid!

After reading the reviews, we were little nervous, if we booked the right hotel, but once we came, since first minute - everything, I mean literally everything was perfect. I guess, the sea view room makes the difference. We stayed a week and we loved every minute there, the spa was wonderful too (you can book a week in a spa for every day for under 500$), gel manicure was only 35$. We highly! reccomend it😍

Hotel was in a TOP Location,direkt on water front.The view from our balcony was fantastic to wake up to in the mornings. Parking is a bit of an issue but is ok. The reception staff are extremely friendly&very helpful. There are plenty of restaurants close by to have dinner at night👍 The breakfast buffet is ok but nothing special. Unfortunately there are renovations at this moment but we were lucky being there on a Saturday&Sunday so there wasn't any work being done. The only negative to our stay was on the Saturday night there was an 18th birthday party in hotel&the young people stayed on the street outside the hotel till the early hours making much noise which was not good👎👎