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Best Western Yuma Mall Hotel & Suites, Yuma

4.0/5  - basé sur 1144 notations.
1450 S Castle Dome Avenue, 85365-1732, Yuma, United States - See map
Best Western Yuma Mall Hotel & Suites - Exterior The Best Western Yuma Mall Hotel & Suites is ideally located in the center of Yuma. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A perfect, all-suite hotel in Yuma, Arizona located right off Interstate 8 next to the Yuma Palms Mall and near the Marine Corps Air Station -- free full breakfast! The Best Western InnSuites Yuma Mall Hotel & Suites is located in the interstate town of Yuma. Hotel guests will be in the ideal location for stopovers between Arizona and California. Hotel guests will also be close to popular area attractions including the Imperial Sand Dunes. Travelers will be minutes from the Yuma Airport, Marine Corps Air Station (MCAS) and Yuma Proving Grounds (YPG). Valued guests will enjoy enhanced amenities in every room including high-speed internet, flat screen LCD television with premium cable, Cloud 9 beds with 100% cotton triple sheeting bedding, microwave and refrigerator. Extended stay two-room suites with kitchens and also spa guest suites are also available upon request. A complimentary breakfast buffet and evening social hour is offered to hotel guests. Additional amenities include an outdoor heated swimming pool, tennis and basketball courts. This Yuma hotel offers 3,700 square feet of meeting and banquet space. An on-site, complimentary business center is also available. The on-site restaurant, PJ's Café and Bar, makes dining easy and convenient. Please note that there is no elevator on property. Local events near the hotel include the Midnight at the Oasis Classic Car Show and the Colorado River Crossing Balloon Festival. The friendly staff at the Best Western InnSuites Yuma Mall Hotel & Suites is ready to ensure a relaxing and memorable stay in Yuma, Arizona. Make a reservation today and save! Enjoy your stay.

Best Western

Yuma Mall Hotel & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1144 guest reviews
NOTE ISSUED
Excellent
597
Very Good
295
Average
146
Poor
62
Terrible
44
REFER TO NOTICE
Business Business
256
Couples Couples
369
Family Family
292
Friends getaway Friends getaway
89
Solo travel Solo travel
82
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Customer Service Ever"

5
12/11/2018

This Best Western was amazing. I came to town for a Wedding at "From The Farm". It was about a 15-20 minute drive (about $35-$40 for an Uber) to that location. Not bad, especially since "From The Farm" is not in town, and it's a bit away from all the hotels in the area. Our room was SUPER clean and quiet. The breakfast was great and the girl working the breakfast, Sharae, is the nicest person ever. I asked her if there were any more tortillas and she said brightly "I'll heat you up some now!" She's the epitome of customer service! Diego checked us in and he was super knowledgeable about the property and the area. I asked that there not be any feather pillows in our room due to an allergy, and he made sure they were removed prior to my checking in. Diana checked us out and she was super friendly as well. All in all, this is a fantastic property and the customer service is top notch. I highly recommend this hotel if you're coming to Yuma!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We strive to meet and exceed our guest's expectations and we hit the mark with you. Hope to see you again soon.

"Room review"

5
07/11/2018

Quite possibly one of the best hotels we have stayed in. Room was large and very clean. We had a problem with the TV when we first checked in. Called the front desk and the maintenance man was here in less than 15 mins and fixed the problem. New TV with a great picture. All employees were polite courteous. Great breakfast! We will definitely stay here on our next trip through.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We are so pleased that you had a great stay. We look forward to your next visit.

"Passing through"

5
01/11/2018

We just stayed one night but we we'll definitely stay again for a couple days next trip. Best western in Yuma has the best amenities and the staff is always friendly and helpful. The rooms are always clean and very stylish.

"Horrible Experience"

1
28/10/2018

Due to government restrictions of how much is allowed per night for a hotel room, my group was forced to stay at this hotel due to availability during our time in Yuma. I was very disappointed with the room condition and hotel appearance. The room was old and outdated, the wallpaper was coming off the walls, holes in walls patched and visible, door frames half painted, and tub and toilet had stains residing in the bottom. The internet was not working and after numerous attempts asking the management for help, was told the problem was me. If you need a one night stay, guess this hotel is for you, all others should consider someplace else. Also, one of the mornings we had a drug addict harass our group in the parking lot as we were leaving for work.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept our sincere apologies for the dismal experience you had during your recent stay in Yuma. There are no excuses and we offer none. We are undergoing a major renovation, and unfortunately, that is affecting our guest experience. We hope you will give us another opportunity to serve you better.

"its lost its charm...."

3
21/10/2018

We have been frequent visitors to this property for the last 5 years since its one of the few truly pet-friendly properties in Yuma and we visit frequently. They are doing a remodel but it does not excuse the lack of care that they are showing. I am here until tomorrow on the 2nd floor and the conditions of the exterior are disgusting, leaves everywhere and a banana peel that is hanging on the railing in front of my room when I arrived two days ago and is still there today. The construction crew are often talking loudly on their phones right outside rooms, talking about their personal issues and their dissatisfaction with their job. For crying out loud, housekeepers walk by the freaking banana peel several times a day and don't bother to take it away. The front desk seems to have new staff they are ok but not as nice as previous staff.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the appearance of the property during your stay. There are no excuses and we offer none. Please rest assured that the issues you mentioned have been addressed with the appropriate staff.

"Hair there"

2
17/10/2018

We stayed one night. We were given an upgrade because of our platinum status. I don't want to know what we were upgraded from. The desk staff was fine but I wouldn't say overly interested, it's more about the business. I say this because we were supposedly moved to an upgraded room away from the ongoing remodel construction however the workmen talking outside our single pane window at 6:30 am were probably not given the memo. I have no idea if our room was already remodeled but I certainly hope not. If it was, there's not much to look forward to here. The construction of the bathroom was so bad it almost over shadowed the noisy wall air conditioning. Which never ever shut off and would not adjust temperature. The bed was OK, pillows were ok. Towels were cheap motel and smelled like smoke. Good thing its a no smoking hotel. A true highlight was the woman working the social hour in their little PJs restaurant. She was an absolute gem. Everyone else there paled in comparison. My basic standard is the bathroom hair. I judge everything by the presence ir lack of the hair that is usually stuck in the floor corners of the bathroom. Dirty mops leave hair behind, especially when a floor is swabbed. Everything gets pushed into the corners. Every corner here had hair. I won't stay there again, plenty of other options in town. But I would give it a solid 2 stars, maybe 2.5. They have a way to go to earn a third. But it's a good location near stores and restaurants, so if that's more important, you are walking distance to an Olive Garden and a Kneaders.

BestWesternHotels, Corporate at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Big Rooms <> Cold Beer"

5
04/10/2018

I've stayed here many times. Every room I've been in has been wonderful. This BW is in a large shopping area close to all the restaurants and department stores. While the local restaurants are nice, this BW has an inhouse restaurant the serves pub type food and the free breakfast. The pub over looks the pool area. Early evening have a free happly hour setup. This is perfect for passing through or stay while going to Los Algodones.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit.

"Highly recommend"

5
02/10/2018

This hotel is great. They have a fun happy hour was free drink. The breakfast was buffet style but also you could get some made to order items. The guy making breakfast was so much fun and he had us all singing along and bopping to the music. Love this hotel.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your great comments. Hope to see you again soon.

"Great place to stay if you go to Algodones for Shopping or dental work"

4
30/09/2018

Clean rooms, great pool area, Awesome Breakfast. One of the nicest hotels in Yuma for the price. They offer water or coffee at check in, and the staff is very knowledgeable about the area. They have winter rates for Dental work in Mexico. Just mention at booking.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your great comments. We look forward to your next visit.

"Old and creepy"

2
30/09/2018

This place is OLD. Very old. Checked into an "executive suite". So weird. Dark. Dark color walls. Lamps aren't plugged in Bathtub and toilet in one room (off the kitchen). Bathroom sink and mirror are around the corner in the bedroom. Shabby apartment style windows. You can here someone breathing on the balcony entrance. Some people value CHEAP. If you do, then you'll say it's wonderful.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We sincerely apologize for the inconveniences you experienced during your recent stay. We did not meet your expectations, and for that we are extremely sorry. We hope you will give us another opportunity to serve you better.

"Great place in Yuma"

4
26/09/2018

I have stayed at several different places in Yuma and this hotel is the best as far as amenities for the price. The room are modern, clean and comfortable. They have a small restaurant on site and provide a free happy hour and great free breakfast. The pool and fitness center are well maintained. I highly recommended this place if you ever need a hotel in the area.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words and recommendation! We appreciate you and hope to see you again soon.

"Personal"

5
19/09/2018

Very clean & comfortable rooms. Staff was friendly, courteous and made our stay pleasant. Was a little noisy before 10pm, but quiet after pool closed. Nice breakfast variety and facility is within walking distance of several restaurants nearby. Maintenance man He'd fixed out TV quickly after calling front desk.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking the time to let us know about your recent stay with us. We hope to see you again soon.

"Will stay again"

5
13/09/2018

This chain of hotels is a must to stay in. Even if the hotel is older, its well maintained and clean. The staff has always been helpful and courteous. The breakfasts are an extra bonus. When available, this is my hotel.

"great place to stay"

5
30/08/2018

everything was great! had a wonderful breakfast and the room was very nice. There was a fitness center that I wasn't able to take advantage of but will next time. the area was convenient for me and there was plenty of parking.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks for your great comments. Look forward to seeing you on your next visit.

"LOVE this hotel"

5
27/08/2018

First of all, i have to say to Mara K of Running Springs, California ... thanks for the good laugh. The rooms do have blackout curtains, but they are behind, not in front of, the sheets. I am posting a picture to demonstrate. The super-friendly and helpful lady who checked me in clued me in on this. I am staying here for 12 glorious days and I love this hotel, the staff, and the location. I can't say enough praise for the size and cleanliness of my room. The bed is huge, with a pillow-top mattress and fluffy pillows. The amenities are seemingly endless ...free wifi, swimming pool, workout room, library, free drinks and snacks during happy hour at PJs, a full breakfast with many many choices of hot or cold foods .... the staff here are all delightful and so friendly. I have no complaints about this BW. It is close to shopping, restaurants, and local attractions. There are also some cats who hang around the place ... I suspect the staff feeds them ... who add a touch of charm and homey charm. If ever in Yuma again, I will definitely stay here.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you SO much for your kind words! It's fantastic to hear the good things! We look forward to seeing you again!

"College drop off"

4
21/08/2018

Great location, Outside shopping mall right across street (Kohls, Target, Ross, Sam's and more with lots of food places to choose from (Olive Garden, texas road house, in and out burger and more). Clean rooms as any hotel minor negative. Staff members was nice, helpful and friendly. Parking easy access to rooms. Outside pool was great not that big. Overall good hotel.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. Hope to see you again soon.

"Sucks"

1
16/08/2018

Power outage left us with no ac for 5+ hours because hotel didn't have a backup generator. Ridiculous for a hotel in extreme heat area. Also token toilet and when asked to be relocated they said no. No toilet for a family if 4 for 5 hours.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the city wide power outage and its inconveniences that you encountered during your recent stay. Power was restored by APS at 8:00 AM. We appreciate your comments.

"Only One Complaint"

4
16/08/2018

This BW has a lot going for it. Friendly staff, a social hour, free hot breakfast and nice pool. However, the building is aging and it shows in so many places - peeling paint in shower, dinged up furniture, crumbling concrete work. Also, I prefer light bright rooms and these are dark.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your input. We take your comments very seriously and we did follow up immediately. Hope to see you again.

"Great stay"

5
29/07/2018

Upon arrival the 1st thing they did was offer me water. Even though I had just left an air conditioned vehicle It was a welcome treat. I was able to check in a little early, nice after a long drive. I had intended to walk across the street to go have dinner later that evening and decided to just eat there at PJs (?). It's a very limited menu but I just didn't feel like going anywhere else. So just after I sit down I asked the cook, Manny, what he would recommend. He instantly said "my Mac and Cheese". He said it is "the best anywhere". I love Mac and Cheese and figured why not. One word, outstanding!!! The serving was enough for two AND lunch the next day. It was cheesy, a teeny bit spicy (loved that, maybe jalapeno?) And heated up well in the microwave for lunch. Seriously I don't know how anybody could make Mac n Cheese that tastes so good. Stayed only one night but everything was perfect and may have to go back if only for the Mac n Cheese.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments...Comfort food at its finest! Hope to see you again soon.

"Big rooms - could be cleaner "

2
18/07/2018

All of the rooms in this hotel have exterior doors. We had a 1 bedroom suite with 2 queen beds, traveling with 2 grandchildren. It had a separate bedroom with the beds and a large tv. Living room had a large desk, tv, and pull out couch. Kitchen had a stovetop, mini fridge, and microwave. Bathroom had a door from living room and a door from bedroom. The size of the room was great. When we entered the room there was a strong odor. I thought it was industrial cleaner and my husband thought mold. The bathtub was full of sand or dirt when we arrived (added a pic) but they did come to clean it when we called. The hot breakfast was good but the floor so greasy that it was slick. The pool water looked clean but my husband said the tiles hadn't been cleaned in a very long time. We liked the room but this hotel could improve its cleanliness

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept our sincere apologies for the lack of cleanliness that you experienced during your stay. There are no excuses and we offer none. We do hope that you will return so that we can provide an opportunity to serve you better.

"Everything That I Want In A Hotel"

5
27/06/2018

Near a big great shopping mall. They have a big amazing pool. Ice machines all around what is very importent in yuma. Water for free in the lobby 24 hours a day. Clean rooms. Every time when i'm in yuma i use always THE AMAZING BEST WESTERN HOTEL.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for the great comments. We are so please you chose us and look forward to seeing you again soon.

"Great stay!!!"

5
23/06/2018

Stayed here for five days while doing dental work in Los algodones Mexico. The room was clean, the breakfast amazing, and pool and workout room wonderful. But the very best thing was the service'. The staff bent over backwards to accommodate every need. Because they offer free shuttle service to and from the airport and the border, we were able to stay comfortable stateside while doing our dental work. Their shuttle goes all day running guests where they want to go.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are so pleased that you enjoyed your stay with us. We look forward to seeing you again.

"Outdoor Corridors / no blackout curtains"

1
16/06/2018

Im not In the habit of leaving reviews but this hotel was really a disappointment. I did not expect outdoor corridors. If that's what I wanted I would have stayed at motel 6 for half the price. Pool area would have been nice if it was clean. The pool deck and the water surface were covered with debris. Maybe it had recently been windy or something, but still I think more effort could be made to keep it clean. AC was nice and cool. Oh! The blackout curtains do not cover the window!!! This was completely unacceptable and had we arrived earlier in the day we would have left and found another hotel! I managed to tie them together with a hair tie to provide privacy for us. Corridor lights stay on shining in the window all night. This was actually the worst hotel I've stayed in in quite a while. We won't go back. Beds were soft and saggy too. I really feel Like we wasted our money here. I expected more from best western.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept our apologies for the inconveniences you encountered. Our goal is to exceed our guest expectations and we missed the mark in your case. Our hope is that you will return to give us another opportunity to serve you better.

"PJ' s lounge with Manny & Alejandra. "

3
03/06/2018

I stay at this hotel every time I'm in Yuma for business. I love to go down to the lounge by the pool side and chat it up with other guess that come from all over to this place. Manny and Alex are an excellent team. Get free breakfast and not just any breakfast a full-course breakfast with all the fixings, and in the evening they have a happy hour with drinks included with your hotel stay. Have not been to two other places but have this kind of offer an option for the gas of the hotel. Aubrey working out front along with Ashley will excellent for check-in and small things needed during my 5-day sta y. They had a recent change in management and I hope that doesn't affect the employees or staff at this establishment because it would greatly downgrade the customer guest experience.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your recent comments. We appreciate them and you, as our valued guest. We can assure you that recent management change will not affect our guest satisfaction. Hope to see you again soon.

"Great hotel!!"

5
29/05/2018

Nice clean rooms & staff was friendly & helpful. Breakfast was great & happy hour was a nice bonus. Only complaint I have would be that the pool can get noisy. My room faced the pool. If you would like to go to bed early or just relax quietly during the day, ask for a room away from the pool. Over all though a nice place to stay.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. Good advice about the room location! See you again soon.

"Wonderful hospitality."

4
29/05/2018

We were made to feel right at home and well cared for. This was the fourth BW hotel we stayed at during our cross- country trip and loved each one. It was obvious that BW's takes pride in the quality of its accommodations and in its customer service.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We hope to see you again on your next trip!

"Best Western Inn Suites - Yuma"

5
23/05/2018

I just love this hotel, it's close to everything from restaurants to shopping. I travel for business and as a women traveling alone I love the fact that this hotel is always clean, and I feel safe. They are very friendly and professional. Where else can you go and have a free happy hour and if you like a great burger fresh off the grill. I highly recommend staying at Best Western Inn Suites when your traveling to Yuma.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are so pleased that you feel safe and comfortable with us. We look forward to seeing you again soon!

"Hidden Gem"

5
20/05/2018

Great hotel in great location with lots of shopping and dining nearby. A very well done breakfast. Happy hour down by the pool was a pleasant surprise and was not expected. Hotel layout has a very unique layout.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks very much for your great comments. We are pleased that you had an enjoyable visit.

"Money's worth!"

4
20/05/2018

This hotel was a great experience for the cost. All staff that we encountered were friendly and helpful. There were plenty of amenities, and the rooms were nice and clean. I would have given it 5 stars, except the pillows were a little uncomfortable. That is an easy fix though. Will definitely stay here again next time I'm in Yuma

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit.

"Friendliest staff"

4
18/05/2018

Friendliest staff Nice comfortable well priced Bestwestern fridge, coffee & free breakfast ... walking distance to the mall,With a great movie theater and cold stone creamery what more could you want LOL

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We hope to see you again soon.

"Not a good stay,toilet blocked,room very dark and outdated. Range of food poor,no gluten free options, selection of bar"

2
15/05/2018

sel Not a good stay,toilet blocked,room very dark and outdated. Range of food poor,no gluten free options, selection of bar items poor.The staff themselves were helpful.Pool area was clean and tidy...

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the inconveniences you encountered during your recent stay with us. Your comments are valuable to us and have been communicated to the appropriate departments. We hope you will return to give us another opportunity to serve you better.

"US road trip"

3
14/05/2018

Very dated and gloomy when you first go in so dark and uninviting. The toilet was very badly stained looked at first that it had not been flushed very unappealing and off putting. The toilet got blocked on our first night, they did however send someone straightaway to deal with it but left the area very wet and dirty. Was unable to have any food on sight as there was no gluten/lactose free on the menu and at breakfast could only have gluten free cherries.

"Love this place"

5
11/05/2018

Have visited this hotel many times over several years and it never fails to meet and satisfy my needs. The availability of having a lounge and restraint on site is really appealing. The rooms are excellent and the layout of the rooms have a definite southwestern feel.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit!

"Great hotel!!"

5
11/05/2018

This is a extremely nice. Great service, very friendly. I feel comfortable whenever I stay here and I always feel welcomed by the staff. I never have to make any complaints. Overall its just a really good hotel.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We so appreciate your kind words. You are welcome here any time!

"Great Hotel for a stopover "

5
06/05/2018

Stopped over at this hotel for 1 night. Lovely room, with a fridge and coffee machine. Large room and lovely air con. Stay came with a buffet breakfast, a good start to the day. Reception stay were friendly and in reception you can get coffee/water.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. Hope to see you again soon.

"Poor maintenance overall"

2
05/05/2018

Outdated property, needs renovation. Shower did not work, breakfast room is almost unusable, room smelled horrible. Seems like it belongs in the 1970s which is likely when designed. Stay at nearby hotel, avoid this.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize that we did not meet your expectations and hope that you will give us another opportunity to make your stay exceptional.

"Not bad"

3
01/05/2018

Price point matches hotel. Not a luxury hotel by any means, but it fit the bill and gave us a clean place to stay. Location is great as it's located next to major shopping and dining. Not a bad place to stay...

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your comments. We are pleased that we met your needs and look forward to your next visit.

"conveniently located/nice amenities"

5
27/04/2018

We have always chosen to stay at this hotel in Yuma because of its great location, and extra perks offered when you stay. They have great breakfasts, evening social hour, and the fitness room is well maintained. We enjoy the opportunity to walk to stores, too.

"Yuma Prison Run"

5
25/04/2018

The Best Western in Yuma, Arizona was a great place to stay. The employees were very helpful and friendly. The breakfast was excellent! Not like a lot of those powdered egg type hotels. Would definitely stay there again. Great value for your money. It was a little hard to find off the freeway.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments! Hope to see you again next year.

"Great Stay, Comfy, Clean and Professional"

5
23/04/2018

Great place to stay. I am a business traveler and stay frequently in different cities. This property has a great breakfast, clean rooms, comfortable beds, and friendly, professional staff. This is my go to property when in the area and recommend a stay.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit!

"Christensen"

5
21/04/2018

We were very satified with the services you rendered with exception of the resteraung. Food was ok at breakfast but could have used a little more veriaty. At making reservations there was not enough information provided. For example you have no elevator, no vending machines avaible and as to whether rooms facing in or out also as whether was at ground level.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for these inconveniences that you encountered. We hope you will visit us again soon.

"Excellent place to stay!"

5
20/04/2018

Superb hotel with extremely comfortable beds, pillows and linens! Very clean and everything in great working order! Our deepest thanks to the manager Alexis for her excellence in customer service! We highly recommend this place...you will not be disappointed!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. Your comments will be passed on to our supervisor, Alexis.

"Motel Nightmare"

2
17/04/2018

Stay away from this nightmare.After scheduled pickup at Airport failed, Hailed a Taxi to Motel.Room was not the best.remote nor TV worked.Called front desk and was upgraded to a suite,Very few channels available on TV and a.c./ heat fan ran continuously. One side of window curtain didn't work for privacy. A lot of walking involving walking due to seperate buildings.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are sorry that we did not meet your expectations during your recent stay in Yuma. We do our very best to accommodate our guest, but we dropped the ball in your situation. We hope you will return to provide another opportunity to serve you better.

"STAFF CAME TO OUR RESCUE"

4
12/04/2018

This hotel is modest in cost and amenities, but worked well for our week stay. We had a suite with kitchen and bedroom allowing us to make some of our meals and have space for three adults. My niece had extensive dental work done in Los Algodones and we found the shuttle provided by the hotel very convenient. Bryan and Juan went out of their way to provide us with assistance during a crisis, and we are thankful the hotel has such amazing staff.

" Not Good Experience "

2
08/04/2018

Room (suite) smelled musty. Gloomy deco. Didn't receive maid service second day there. Entire facility showing it's age. It was one if the first built on Yuma's hotel row. Staff not that friendly. Weren't too concerned when we told them about no maid service. And to top it off we're Best Western Gold (almost Platinum) members.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the unsatisfactory stay you encountered during your recent visit. We hope that you will return so that we can provide you with a better experience.

"Very depressing place to stay now"

1
08/04/2018

Based on many past stays at this hotel, this would normally be a 4 or even 5-star rating...NOT THIS TIME! The most depressing place we ever stayed in...we have traveled to 57 countries...stayed in hotels around the world...have stayed at this hotel several times in the past. When they redecorated the rooms this one was extremely dark and depressing. The carpet was dark brown, one wall was dark brown with large black headboards running up it. Dark slate tile floor in bathroom extended to very dark tile shower walls with a very sloppy applied sealer between the new tile and the bathtub. The bathroom sink was set so far back that a shorter person could not use it without making a real mess. In spite of past stays...we will never stay at this hotel again we will stay at the La Fuente just across the way. The La Fuente has a much more beautiful courtyard, large swimming pool, and spa...very relaxing atmosphere while the BW has a cement yard for their small pool and 5 person spa. The BW serves nothing but jug wine and beer with chips and runny cheese for their social period while the La Fuente serves cocktails and delicious and plentiful chicken wings. The breakfast at the BW is very mediocre and not well cooked while La Fuente has an excellent variety and waffles. For the ten bucks, you might save staying at BW over La Fuente...go all out...spend the extra ten bucks and enjoy a beautiful room with very nice amenities. We stayed at La Fuente one night and the BW the next night so had excellent opportunity to compare.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so very sorry for all the inconveniences and issues you encountered during your recent stay. There are no excuses and we offer none. We hope that you will return to give us another opportunity to serve you better.

"Enjoyable Stay"

4
01/04/2018

Stayed here again with another couple. Convenient location close to shopping and restaurants. Really liked the happy hour with a couple of free beers and nachos. Friendly staff and responsive to problem. Our TV didn't work when we first arrived. Called down and someone was there in 30 seconds to fix it. Will stay there again.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We do apologize for the problem with your TV and are glad that is was an easy fix. See you next time.

"Still a great place to stay"

5
31/03/2018

Many times we have stayed here and many times we are pleased with the results. Every staff member is friendly and helpful and the suites are always in good condition. Manny in PJ's is the consummate host, cook and bartender. Pool area is clean and the guests make use of it frequently. Overall a super place to stay .

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We love it that you choose us when you're in Yuma. Look forward to your next visit.

"More than expected"

5
22/03/2018

We travel frequently by car and when we do we prefer to stay at a BW or a BW+. You always know that everything will be in order. When we arrived at the BW Yuma Mall we received a nice welcome bag of goodies and a complementary upgrade to a Spa Room! As BW members we've come to expect a little extra special treatment on occasion but this was ...More than expected.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that we exceeded your expectations, which is our goal every time! We hope you will visit us again soon.

"great stay in Yuma!"

5
22/03/2018

Excellent value hotel , great staff & clean rooms. Stayed at another hotel in Yuma and it never came close to quality. The service was great and the shuttle service to the golf course was an added bonus.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to seeing you again soon!

"Traveling through"

4
11/03/2018

We have stayed here before so figure we would try it again. Room was clean, bed comfy, WiFi was a struggle, tried for an hour to connect. Husband tried and had a small issue but was connected after a bit. Our room was a connecting room.... it looked like the floor was recently redone by the connecting room door. People checked in beside us and we could hear them as if they were in our room. Checked under the door and there was a 2.5 gap. Looks like they cut the door to do the floor and forgot to add a piece. Thank goodness they weren't too loud. Think maintenance needs to fix it. It was room 169. Breakfast was good, eggs, sausage, toast, cereal, oatmeal and lots of other treats.

"Interesting layout"

4
11/03/2018

I don't know what the architect was smoking that designed this place, but lets just say getting around in this place is interesting. the door configuration to the bathroom in our suite was a puzzle on a good day, a pain on a bad.that being said the people that work here were great,nice free breakfast, and a great location.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the room configuration, and are pleased that you enjoyed your visit. We look forward to your next visit.

"Overrated"

3
10/03/2018

I was disappointed with the cost of the room. A year ago this same room costs $50 less. The location is in a good spot with things close for shopping or restaurants. Easy access to the highway and simple to get to.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for your disappointment with your recent stay. We hope you will return so that we can better serve you.

"Worst Experience Ever"

1
07/03/2018

I had called to reserve and spoke to the most incompetent worker ever after repeating and spelling my name twice for her she still managed to get it completely wrong kept me on a long wait and placed me on hold during our conversation without even telling me. Showed up to check in and they said I had no reservation and they were all sold out. Luckily I had written down my confirmation number and was able to be found. They said I was listed as Dalton Estella instead of Jasmin Estrella. After I thought the worst was over only to find out that she had only reserved one room when I asked for two. Now here we are waiting to find another room as they stated they were all booked. At this point the employee proceeds to look for an additional room and after about 40mins she gets us a second room and stated the beds were not done but, there was clean linen. Honestly we were just trying to get some rest to continue with our trip the next morning and due to the mess and chaos our schedule and plan was all messed up. Now on to the rooms... they had the hot water and cold water flipped when the kids were using the sink they closed off what they thought was the hot water first and ended up burning their hands. Once checking out I asked to speak with the manager and was told she was not there but, would be calling me to follow up with me. So far I have not received a call and find this as bad customer service. I have always enjoyed staying at best western hotels as it had always been a pleasant experience however, after dealing with so much stress with them I will insure to never book with them again. My advice is don't stay here or reserve here save yourself the headache of dealing with such unprofessional and unorganized people.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so very sorry for all the inconveniences you encountered during your recent visit. There is no excuse, and we offer none. With regard to the manager not contacting you, he was not available at the time, but should have been informed of your situation immediately. Please accept our sincere apologies for our mistakes all the way around. We hope that you will return to give us another opportunity to serve you better.

"Great Hotel!"

5
07/03/2018

This is a great place to stay! Very clean, wonderful rooms and great staff! Finding out they host a "Happy Hour" was a great surprise! We enjoyed it very much! The breakfast was also very good! The Desk Staff provided great suggestions for places to eat and provided a shuttle to and from..............absolutely would stay at this Hotel again!!!!!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We certainly appreciate them and are pleased that you had an enjoyable visit. Hope to see you again soon.

"Not Their Finest Performance"

3
04/03/2018

We stayed here February 9 - 12 Arriving for check-in on the Friday at about 1;30 PM we knew there was a chance a room would not be ready but we could likely get checked in. That was the case. We were advised our room would be ready at about 3:30 and we could return then. We headed out as we could do a few things to kill time and arrived back at about 3:50 to find they needed another 20 - 30 minutes minutes. This did not sit well with my traveling partner as we had plans for 5:00. Arriving back about 25 minutes later our room was ready and the Front End Manager took $40 off our room for the night. We had a 2 room Suite with a Kitchen. It has a 2 burner stove, microwave, small fridge and coffee maker. This said it was odd that there is no knives or folks or pots or pans to use the stove. If you plan on using the stove make sure you come prepared. On the Saturday we were out for the day stopping back for about 10 minutes mid afternoon and our room had not been cleaned yet. We left again and returned about 830 PM to find that our room still had not been cleaned. A call to the front desk for clean towels brought what do you mean it has not been cleaned? Stated again it has NOT been cleaned. A young man arrived with clean towels and we showed him what we mean and he was rather taken back by this. He said he would make a note of this on our room. Checking out Monday Morning we had the same Manager as we had when we checked in on Friday. I can honestly say she was not sure what to say and had no answer as to why our room didn't get cleaned. The Breakfast is Fresh made and one of the better breakfasts I have had at a hotel where it is included. The downside was Ketchup was hard to come by. Every table had a bottle of ketchup but it only had less than an inch in it. The Ladies doing the breakfast are very Friendly. We never did get to "Happy Hour" so can't comment on it.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so very sorry for all of the inconveniences you encountered, with your guest room, as well as with the Desk Supervisor. There are no excuses and we offer none. We do hope that you will visit us again to provide us with another opportunity to serve you better. Please accept our sincere apologies.

"Great place for business or family"

5
03/03/2018

Always clean and friendly. Full Free breakfast every day. Right of hwy 8 easy access. Near a new shopping center with a movie theater and lots of food choices. I've used for business and family travel and never been disappointed. only 40 minutes to the Colorado River too.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We appreciate your great comments - thank you! Hope to see you again soon.

"Great place in Yuma"

5
03/03/2018

We stayed here only one night but will stay again when we return. A lot of folks stay here who are going to Mexico for dental work. Nice happy hour in the evening and close to lots of sites and restaurants. Close to the Old Territorial Prison.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words . We are pleased that your stay was an enjoyable one and look forward to your next visit.

"I don't understand the good reviews "

1
23/02/2018

We are currently here on a one night stopover between San Diego and Phoenix. I wish I had kept driving. We checked in around 6:30 pm. I had booked 2 rooms with airline points. I could have used more points to stay at a Hilton brand, which is typically one of our go-to chains, however the reviews I found were all quite positive. So I decided to go with the BW for fewer points. We check into our 2 rooms. For starters, they are not terribly close to each other. Then we find out that neither room had been cleaned. Disgusting. I called front desk, as did my parents in the other room. Then I called my mother, who informed me her room was unclean as well. The front desk said they weren't sure what they could do because they were sold out. They would have to get back to me. My mother was told by the front desk that someone was on a bus back to the hotel to clean the rooms. I quickly searched to find another hotel, but apparently all of Yuma was sold out for the night?!? We were contemplating hopping back in the car and driving to Phoenix that night. Not ideal, as we didn't want to be on unfamiliar roads at night for 3 hours. But that is what we were leaning towards. There was no way I was staying in a dirty room even if they sent someone to clean it. I just did not trust it. I called back to the front desk about 10-15 minutes later, as we had not received a call back. They found new rooms for us. I was very skeptical, but they seemed to be clean. I didn't want to drag my kids back in the car for another 3 hours, so we opted to stay. The room was acceptable at best, and I am relieved it's only one night. Beds/linens seem to be fairly new. Wallpaper is peeling in lots of spots. It looks like an old hotel that was inconsistently upgraded. The old mirrored closet doors and some old/some new light switches remind you that the renovation job was never really completed. Just enough to make it pass as updated on first glance. Pillows are rock hard too. I appreciate a firm pillow, but these are terrible. I asked about laundry facilities upon check in. I was told it was coin operated. No problem. Got quarters at front desk. Asked if they sell detergent. Yes. Never was told I had to buy it at the front desk and not in the laundry room. After the whole room debacle, I had to go back to the front desk with laundry in tow to get detergent. When I was complaining that this was not a great night, the two women at the desk said “not for them either.” Not something you share with your guests. Bring it up with your manager or your cleaning supervisor, definitely not with me. I was told there was nothing they could do for me as I had booked through a third party (American Airlines). One of my parents came with me on my trips to the laundry room while the other stayed with my kids. The area just did not feel safe for any of us to be alone. The one bright spot was the gentleman tending bar at PJ's cafe. He was kind enough to show me to the laundry room as the map isn't terribly clear. We will go down early for breakfast and then get on the road as soon as possible. Kate (stayed 2/22-2/23/2018)

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept our sincere apologies for all of the inconveniences you experienced during your recent visit. There are no excuses and we offer none. We hope you will give us another opportunity to serve you better.

"Stayed here 2/16, 2/17, 2018."

1
17/02/2018

We have always loved staying in Best Western hotels. However on this stay in Yuma, we were disappointed. We stayed for two nights. We understood that if we did not put the cards on our beds the sheets would not be changed. We did not know that that along with that only new towels would be replaced. We did not have the beds made, or cups and glasses replenished, or coffee supplies added to, or the trash emtied. Very disappointed. I can only guess that if you request no sheet change ( to protect the environment) that you give up all other rights to any other service. Will have to consider future business with BW. Our loss and your loss. James Craig Baumiester and Steve Triplett

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the lack of housekeeping service you encountered during your recent stay in Yuma. There are no excuses and we offer none. We do hope you will return to give us another opportunity to serve you better.

"Large complex"

4
14/02/2018

The front desk rep. was very cordial at check-in. The hotel complex is large with several buildings. Our room was very clean but a little bit out dated. The beds were very comfortable. Breakfast was held in a room that was very small with limited seating. The breakfast was the standard fare, nothing exceptional.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to provide us with your great feedback. We take comments such as yours very seriously and appreciate them. Hope to see you again soon.

"Adequate...depending on your needs"

3
06/02/2018

First on the plus side... Front desk was upbeat, friendly and helpful. They made you feel good when you walked in the door. Found a good discounted price...but would not stay there for the more general 140+ They have an evening hospitality hour with beer and wine Bed was reasonably comfortable..liked the pillows I was baffled by the the high reviews I read. The down side for me... Room had a strange smell Door had been damaged so it was hard to lock deadbolt The rooms paint job was sloppy included paint on the curtains Thermostat was sticky and dirty...must never have been wiped off The hospitality and breakfast buffet area was smelly, stuffy and crowded. Breakfast food typical fare Outside walkways etc dirty Also travelling solo do not like the sprawling building with no easy acess to front office Conclusion...Lots of folks seem to like it but i think three stars is generous. I expect better from Best Western. Probably wont stay again. Might be adequate for a quick night on a road trip.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for inconveniences you experienced during your recent stay with us at the Best Western InnSuites Yuma Mall. We did not meet your expectations, and for that, we are very sorry. We hope you return to give us another opportunity to serve you better.

"Our go-to hotel when visiting Yuma"

5
06/02/2018

This is by far the best hotel in the Yuma area. We have been coming here for over ten years. We are never disappointed in the quality and service. They have upgraded with the times as needed and it shows! Great breakfast; nice pool and hot tub, also a social hour. There is a smoking and sun deck overlooking the pool area that is great for relaxing and spending time with friends. It is also nice to receive those Best Western Rewards Points!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you SO much for your great comments! It is always a pleasure to se you! Look forward to your next visit

"Just a Day Stay"

3
05/02/2018

The room was clean & the bed comfortable. Not much else to say, didn't stay long enough to say much more than that. I was told that the breakfast nook was good but didn't get up early enough to try it out. A/C & TV worked just fine & the Hotel is centrally located to all area of my interests.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your comments. We hope to see you again soon.

"Large complex"

4
04/02/2018

Staff is very friendly and seems to have everything a traveler should need. We stayed in the king bed room and were very comfortable. Breakfast is a buffet in the little bar next to the swimming pool.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your comments. We hope you will visit us again soon.

"A great welcome"

5
02/02/2018

When we checked in we were offered cold water, a warm cookie and given information about the 2 free drinks at happy hour. The pool was clear and refreshing as was the hot tub. The room was well appointed and there was lots of parking. Across the parking lot was a large department store. Great location.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We hope you will stay with us again very soon.

"Great Stay"

5
30/01/2018

Staff was exceptional, easy access from freeway, rooms comfortable and quiet, breakfast buffet had plenty of choice and we'll supplied. I travel often and am never disappointed in this chain. I recommend this property highly.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We are pleased that you had an enjoyable stay with us in Yuma and hope to see you again soon.

"Great stay"

5
28/01/2018

I liked this place. Every time I left the room I found more stuff to do there. Great pool and pool area, a bar(which doubles as a breakfast place), and so forth. It was clean and the staff was very nice. I would stay here again any day of the week.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We are pleased that you enjoyed your stay with us in Yuma. Come see us again!

"vacation spot"

5
18/01/2018

Very nice hotel for a relaxing vacation! Great breakfast area & you are also invited to enjoy an evening get together happy hour. Happy hour is a relaxing place to meet new friends and also get ideas on what the area has to offer, things to do and the places to see. Also you can shuttle to Mexico and shop or have dental work done.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. One stop shopping while in Yuma! Hope to see you again soon.

"A Star Amongst a Cluster of Hotels"

5
16/01/2018

We had been traveling through Yuma with our truck and 5th wheel trailer when our truck experienced a mechanical issue. We had everything towed into the dealing, but the dealership told us we could not leave the 5th wheel on their lot over night. We had to scramble to find a place that would take our 5 traveling companions, plus 3 dogs, our 32ft 5th wheel, 3 other vehicles and a flat bed trailer. We were not able to stay in the 5th wheel toy hauler because it was filled with toys. I called this best western and they were the best thing to happen to us all day! The girl who answered the phone was a joy to work with and readily agreed to accept all of us and all our "baggage". She set us up 2 suits right next to each other, told us we were welcome to bring the 5th wheel and flatbed, the charge for dogs was only $20.00 (as compared to $70.00 per night many other places), AND free 2 drink happy hour and free breakfast!! Regardless of their accommodating, efficient and kind attitude, the hotel its self was very nice and clean. The bed was comfortable and the rooms were spacious and modern. And the price was excellent! Definitely the place to stay in Yuma.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We are pleased that everything worked out for you and hope to see you again soon.

"Fine for a stop on the road"

3
10/01/2018

Not great but much better than a road motel, there are quite a few details that would need to be fixed (like real small details) so that it would be a good deal, unless it was a cheaper stay... Yuma is not particularly a hot spot for vacation and the hotel should be cheaper...

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your comments. We appreciate your input.

"The best Best Western!"

5
06/01/2018

I have stayed in a lot of hotels for business and a lot of Best Western branded locations and The Best Western in Yuma has the best staff and the most amenities for your money of any other hotel. The management is always available, they will go out of their way to help their staff and ensuring every guest is comfortable and completely satisfied with their accommodations. With continental breakfast, social hours, shuttle service, etc. I have everything I need when visiting Yuma.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your fantastic comments. We look forward to your next visit to Yuma.

"Great Value"

5
05/01/2018

The hotel has excellent staff and service. A social hour from 5:00-6:30pm provides 2 free drinks. Free water bottles and breakfast is included. If steps are a problem for you, be sure to ask for a first floor room with no steps. (There is no elevator.)

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We appreciate your kind words and look forward to your next trip to Yuma.

"Great Location in Yuma"

5
04/01/2018

We had a few days to wait till we could get into our winter retreat rental so we opted to stay at the BW Yuma. Since we were staying more than one night we chose the suite. Excellent choice, in our opinion. The usual BW excellence in the quality of the bed plus the little kitchen was well stocked for our needs.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We are pleased to have you as our guest and look forward to your next visit.

"Awesome place to stay"

5
03/01/2018

Lots of stuff to do that are close to this hotel. WE enjoyed the old town Yuma. Prison Brewery and Lutes Casino. Hiking at the bird sanctuary down the street was a treat for us and our dog, which was welcome at this hotel. Best BW we have stayed at.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words! We are so pleased that you enjoyed your time with us in Yuma and look forward to seeing you again soon.

"Yuma Az Best Western."

5
01/01/2018

Great hotel in Yuma Az. Love all the extra things they offer, free drinks and a free breakfast. We will continue every year to stay at this hotel. Employees are the best they treat you great. Also employees in lounge and breakfast area were so friendly. Great location also.

"Nice for the price"

5
31/12/2017

Nice hotel for price, breakfast was good, but seating is limited. Bed was comfortable but pillows are small. Bathroom was spacious but light and dan are on same switch, which was annoying. Would stay again.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to respond to us. We do apologize for the inconveniences you experienced during your stay with us in Yuma. Hope to see you again soon.

"Better than our Time Share properties!"

5
30/12/2017

For $100 a night we received: a suite that was bigger then my first apartment, separate living room/bedroom/kitchen with fridge, stove & microwave, bedroom has a huge jacuzzi tub. Room was clean and very well maintained. Breakfast that had eggs, B&G, waffles, pastries, cereal, coffee, juice etc. Happy hour came with two free drinks and the all the staff were amazing. This place was better than some of our time share properties!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are so pleased that you enjoyed our amenities while you were here in Yuma and hope you will visit us again soon.

"Everything you need away from home! Excellent Amenities and Service."

4
27/12/2017

Everything you would need away from home was offered. Everyone was very friendly and welcoming. The prices are fair. The service was excellent. The amenities are plenty and all available when requested. The rooms are comfortable and spacious. A Pet friendly place, a plus! Would definately return.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We are so pleased that you enjoyed your time with us and look forward to your next visit.

"Do not care about rewards"

2
24/12/2017

I am a BW rewards customer and was not recognized at check in after giving them my Diamond Select card I did not received a welcome package and did receive a room upgrade after requesting one. The staff in PJ's Cafe did a really good job and the service was great.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We appreciate the fact that you are a BW Rewards member and do apologize that you did not receive the proper recognition. This has been addressed with our staff and hope that you will visit us again.

"Always a Great Stay!"

5
22/12/2017

I have stayed at this property 6 nights in the last 3 months. Always a pleasant experience. The breakfast is always hot and fresh. Even at the end of the service time. The rooms have been remodeled and are nice.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We are pleased that you have chosen us. Look forward to your next visit.

"Spending a few days in Yuma"

4
21/12/2017

We really enjoyed our stay at the Best Western InnSuites. The location is really great. We went to movies at the Harken Theater in the mall and had dinner at a few of the local restaurants. We were able to walk to all these location. Every evening we went to their happy hour at PJ's grill and had a few drinks. Every morning we had breakfast there and it was very well done. We would like to mention that Manny at the grill took very good care of us at happy hour. He made sure our drinks were always full. The room was nice and I could tell they were working hard at upgrading stuff. I did notice the tile work in the shower needed a little more work, but overall the room was fine. We would go back again.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you enjoyed your stay with us in Yuma. We hope to see you again soon.

"pleasure stay"

4
16/12/2017

Very accommodating staff and appropriately priced. Good value for the money. Good access in and out for shopping at neighbouring stores. Good breakfast included makes it a winner. Lots of parking with easy access to your room which makes loading and unloading a breeze. Rooms very quiet and modern décor. Wifi included which worked fine.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We hope to see you again soon.

"THE BEST HOTEL IN YUMA!"

5
15/12/2017

The beat overall experience is happening at Best Western. The staff is super friendly and there whenever you need them. They have a restaurant and bar called PJs Cafe and Manny's Mac N Cheese is like a piece of heaven.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We hope your travels bring you back soon!

"Oasis"

5
13/12/2017

King Suite with an in ground jacuzzi??? Yes! Add clean, comfortable rooms and grounds....you got a winning stay! Oh, did I mention a library, tennis courts, social hour, and an in room jacuzzi? Best BW room ever!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments! So glad you had a great stay! Hope to see you again soon.

"Very Clean, Safe and comfortable"

5
11/12/2017

We stay at this hotel and found that it was a clean, safe and accessible hotel that was close to many amenities. We had a few issues on arrival and the friendly staff quickly address our concerns and made us feel welcome and satisfied with their assistance. We will definitely stay there again.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words. We apologize for any issues you had and are pleased that they were taken care of quickly.

"Excellent Stay"

5
07/12/2017

A great place to stay in the southwest US. A well-run establishment who caters to its guests, as a hotel should. The central eating/socializing venue in the middle of the hotel is a unique touch that sets this hotel apart from any other.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. Our goal is the best guest experience, every guest, every day. Hope to see you again soon.

"Amazing"

5
04/12/2017

This hotel was absolutely wonderful. The staff were very helpful and welcoming. The suite we stayed in was fantastic, unfortunately we did not wake up in time for breakfast, but we loved our stay. I will totally recommend this hotel to friends and family.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We look forward to seeing you again.

"Great Hotel"

5
29/11/2017

The hotel is perfect. I love the location and great customer service, highly recommended. My family really likes the hotel for the location as well and the delicious breakfast served daily. Overall I rate Best Western an A.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We hope to see you and your family again soon.

"restful week end"

4
27/11/2017

Hotel is very nice and very Clean. The staff is excellent and goes out of there way to accommodate. Breakfast was good and cook was more than accommodating. good parking with close access to shopping. You can find anything you could need with in 5 Min. I suggest trying it out to enjoy the experience.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We sincerely appreciate your comments and are pleased that you enjoyed your stay with us in Yuma.

"great place"

5
27/11/2017

Excellent hotel .very clean and comfortable.. Great breakfast and happy hour at PJ's café on site. friendly staff. Pool area is very clean and well maintained. Fresh towels were laid out the lounge chairs early every day.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. Look forward to your next visit.

"A great Hotel Chain"

4
26/11/2017

Great Hotel chain which provides value for your dollar. Good selection for Breakfast. As a Diamond Member upgrades are frequent and appreciated. Internet connections are stable and do not drop out during communications. parking is always close and available.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your kind words. We are pleased that you continue to enjoy your visits with us.

"Great pleace to stay"

5
21/11/2017

Great place to stay everyone there was very nice appearance of the place was great. Food fantastic, I went with 2 teenage boys everyone was wonderful with them. I changed my reservations to problem any questions the boys had everyone was very helpful while I was away at meetings.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. Glad the boys had fun. Hope to see you again.

"Will come again"

5
20/11/2017

Breakfast was great. Went to happy hour first night. Beer was great and they supplied pretzels/chips and salsa. Beds were comfortable and the hotel was quiet. Plan to stay here again if we come through Yuma avain.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We appreciate them and look forward to your next visit.

"Satisfied"

5
17/11/2017

I was very satisfied with my 4 day stay with Best Western in Yuma. The whole staff was very helpful, friendly and the rooms were very clean and the beds so comfortable!! I will recommend this hotel to all my family and friends;! Thank you for a good experience!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Carla; We were very pleased to have you as our guest. We are happy that you had an enjoyable stay and hope to see you again soon.

"Exceeding the expectation"

5
15/11/2017

It was a late afternoon, totally lost track of time, and my only concern was if there was any rooms available. I was very satisfy to know that the moment I walked into the lobby instead of asking questions I was received with a warm welcome and a room available.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We goal is to provide the best possible service to our guests and we hit the mark! Hope to see you again soon.

"Get ready to trot."

3
11/11/2017

First the good - The rooms are clean. The grounds are nice. The staff is friendly. On the other hand, forget about the pool if you're an adult. In is overrun with screaming children from Noon until 10PM. You will enjoy the screaming inside of your room five hundred feet away from the pool. The 'happy hour' is also children's happy hour. The kids are bouncing around with no supervision. I was afraid to even try the breakfast, we ate out for the week. Actually, don't come here unless you have kids that you want to let run amok. If you do, you've found your spot. If you're an adult couple with no kids, don't stay here. We won't be back

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the issues you had during your recent stay with us in Yuma. We hope you will return to give us the opportunity to serve you better.

"A Great Place to Stay"

5
10/11/2017

This is a clean, updated, well-maintained hotel. The rooms have been updated with modern design. The grounds are beautiful and contain lots of outdoor seating and cozy spots. The staff is the best I've encountered in a long time; everyone friendly and accommodating.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We strive to be the best and are so pleased that you enjoyed your stay with us in Yuma. Hope to see you again soon.

"Comfy and Clean in Yuma"

4
09/11/2017

I have been working out of town for the last 3 years and always look forward to staying at Best Western. I can always count on having a clean and comfortable room. Wheneverget booked at other hotel chains I never know what to expect . My last stay at Best Western Inn Suites was was what I expected nice clean room, clean bathroom, comfortable bed and fluffy towels. Most other hotels seem to have only cheap towels.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you have chosen us in Yuma! We are happy that you return when your needs bring you back! Hope to see you again soon.

"Excellent Hotel in Yuma"

5
09/11/2017

We stay here every year. Close to the freeway entrance heading west, in behind is a monster shopping center. The welcome happy hour and breakfast are superb! Great staff, very accommodating and friendly. Best place if you are heading to Los Algodones We love this Best Western.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for staying with us again. We look forward to seeing you again during the coming year.

"Awesome Stay"

5
06/11/2017

The rooms looked great. Very modern look. Great curbside view. I would stay there again. The staff was great and the hot breakfast was great. Great location. right off the highway and lots of stores and restaurants in walking distance. I will tell family and friends.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your comments. We look forward to seeing you again soon.

"Mostly good"

4
22/10/2017

The property was very nice, they have a place for cooking out and offer breakfast and a nightly happy hour with free apps and drinks. The staff were all great. Our room wasn't great, some of the other rooms/suites seemed much better

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to seeing you again soon.

"Los Algodones dental visit"

5
19/10/2017

This is the perfect place to stay when you are planning dental work across the border. Free airport shuttle, free shuttle to and from the border. They will even take you to nearby restaurants free of charge. Not to mention that rooms are nicely furnished and clean and they have pricing arrangements with some of the Los Algodones dental offices. This is how you spell service. Free breakfast buffet and daily free happy hour are just icing on the cake. We are happy campers.

"I like Yuma Best Western!"

4
17/10/2017

Staff hard working and friendly. Free bottled water in lobby. Clean, modest rooms. PJs Cafe...Amazing breakfast. Free. Each day different style eggs...and sides. Real eggs...real potatoes...fruit choices...fresh...etc.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit!

"Quality"

5
17/10/2017

This hotel is in the best location, has the best breakfast bar and, by far, provides the best experience. The location is convenient to all areas and the highway. This is the only place to stay when in Yuma.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Wow!! Thank you so much for your fantastic comments! We really appreciate them and hope to see you again soon.

"Great stay"

5
14/10/2017

welcoming staff, excellent breakfast, quality rooms, and great workout room. Quality for the price. We travel often between California and phoenix and staying at this hotel breaks up the trip and allows us to stay on the beach longer.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks for your great comments. We are pleased that you stayed with us and hope to see you again soon.

"Older but Modern, clean and comfy."

5
11/10/2017

I picked this BW because I stayed here in the past but over a decade ago. The rooms were all modern, clean, comfy beds, despite a property that was built in the late 70's or early 80's. This property is conveniently located across from the Yuma Palms mall with all its amenities and restaurants. Plus its right off the Interstate but shielded by a dirt berm which reduces the freeway noise. There are several long term US Military personnel staying here on TDY which makes for great guest clientele.

"Excellent service . Everyone is friendly happy .our room was clean bed so very comfortable ,internet works great"

5
09/10/2017

Thanks Best Western for making our trips to Yuma amazing. Room is always clean your staff is happy. Which makes us happy. The cook thank you for always taking care of us. Pub bar you guys rock! House cleaning thank you for taking care of us. Makes our trips enjoyable and can't wait for return.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So pleased that you had a great stay with us in Yuma. See you soon!

"Great place to stay"

5
09/10/2017

Best Western Inn Suites Yuma Mall was great. The staff was friendly and helpful, the room was clean and comfortable, and overall it was a great bargain. I definitely recommend this hotel if you plan on staying in Yuma.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you!! Hope to see you on your next trip.

"Best Western InnSuites Yuma Mall Hotel & Suites, Yuma, ARIZONA"

3
09/10/2017

AVerage hotel for the area. Not a bad place to spend a night or two. Friendly staff. Some noise and odors from adjoining rooms. Restaurant and Lounge near pool area. Recently remodeled and not bad for the most part.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your comments. Hope to see you again soon.

"Clean and Comfortable"

5
08/10/2017

Found this hotel a jewel in the desert. Clean, well kept and comfortable. Within walking distance to everything one could need. Excellent staff. The pool area has a lot of shaded areas which is a must in the desert. The gym is well equipped. Everything is clean, was very impressed with this hotel.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are indeed that oasis!! Look forward to your next visit.

"Comfort inthe heat"

5
05/10/2017

Great location right on the main Hwy thru Yuma. I had a suite with a living/office room and a large bedroom. The kitchen had a 4 burner cook top and a large double sink configured into a wet bar with access to the living room. On the first Wednesday of each month the badgers throw a get together for everybody staying here which includes hamburgers, hotdogs and all The trimmings along with potato salad, pasta salad and cookies for dessert. Along with the meal you are allowed two alcohol beverages. Each evening they have a happy hour get together we're also you're allowed to alcoholic beverages. The grounds are beautiful and well maintain. I highly recommend anyone staying in Yuma to stay at this best Western.

"Very nice hotel"

5
04/10/2017

This hotel was very nice. Check inn and check out was done very fast. Nice area with lot of shopping and eating opportunities. Stil nice and quite area. Good breakfast with a good numbers of things to choose. Nice with the little gathering in the afternoon with a couple of free drink and some snacks.

"clean and easy"

4
30/09/2017

stay here every time we come to Yuma to visit family. convenient to freeway access, clean rooms and very good breakfast items served for a long time in the morning. close parking to any room we get. staff is helpful and nice.

"best value for your for your buck"

5
30/09/2017

very accomodating and comfortable stay. and yuma is worth a look. also drop down to algodones. the best western in yuma is vey convienient.and make the trip well worth the time . also drop dow to san louis . and go out to the imperial dam and get a date shake along the way

"Go to Marriott instead"

1
27/09/2017

Try Marriott instead. Rooms smelled, internet sucks, tv remotes suck, pool was gross, it's many buildings rather than one, the toilet and shower are in the kitchen. The sink is in the bedroom. Overall set up is weird.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept our apologies for the inconveniences you encountered during your recent stay. Our goal is to exceed our guest's expectations and clearly we missed the mark here. We hope you will give us another opportunity to serve you better.

"Great Hotel"

4
25/09/2017

The staff was very friendly and helpful , the rooms were Great very. The mattress was one of the best I slept on the pillows were good also , the rooms were very clean . The bar also served free beer from 5/7 I think which is Awesome . I would highly recommend this hotel

"A Good Place to Stay"

4
23/09/2017

Comfortable...convenient and clean! The staff are helpful and the location is great! Rooms are nice and reasonably priced. No complaints about the breakfast either! I have stayed here on 4 occasions now and I will keep coming back.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you return to visit us. We hope your next stay is just as good, if not better, that your last ones.

"Great Place to Stay in Yuma"

5
23/09/2017

The staff was very friendly, our room was clean, the bed was extremely comfortable, and the happy hour and breakfast at PJ's was really great! Highly recommend if you're traveling through the Yuma area or planning a trip into Los Algodones, Mexico!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We hope to see you again soon.

"Feeling ripped off at check out"

3
22/09/2017

Stay was ok, but room was not very clean to begin with. Up charge on leaving was very excessive over what we had been quoted. Breakfast was good and the breakfast staff and maintenance staff were very nice, but thought the office staff was below par for what we are use to.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the inconveniences you encountered during your stay in Yuma. We hope you will give us another opportunity to serve you better.

"Yuma - September 2017"

4
21/09/2017

Our room and bed was nice and comfy. The breakfast was hot and awesome! Lot's to choose from. The staff at the front desk and lounge were friendly. We had a little difficulty finding the hotel, but that was our fault. We will definitely come back here to stay.

"Very nice breakfast "

4
20/09/2017

My young adult daughter and I stayed one night. Check-in was pleasant, but I was not offered the fresh cookies. My daughter wanted a cookie so we later went to the desk to ask for one. The room was clean, the bed was very comfortable and the hotel was nicely landscaped. My only complaint is that there were several hairs on the floor in the bathroom. Maybe they need to replace or clean the mop heads. The breakfast buffet consisted of biscuits and gravy, eggs with ham, sausage, oatmeal, cereal, granola bars, pastries, toast, bagels, waffles, juices, coffee and fresh fruit. We had a late breakfast and there was still plenty of food. The man who worked in the cafe was friendly and helpful.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your comments. We are pleased that you had an enjoyable stay.

"What a great hotel!"

5
19/09/2017

The Best Western in Yuma is fabulous. Their rooms are clean. Their breakfast is to die for and the staff are courteous. And their prices are so reasonable. Each time I have stayed there, it has been beyond my expectations.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments! We love our guests!!!

"Very nice hotel to stay"

5
19/09/2017

this hotel is the nicest, cleanest and friendliest hotel in the Yuma area for an amazing price we enjoyed the complimentary happy hour the friendly servuice of the staff at the fresh hot breakfast and the relaxing well maintained pool area

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Wow! Thank you so much for your kind words! We are so pleased that you had a great stay. Come see us again soon.

"Honeymoon"

4
17/09/2017

Beautiful hotel. Service was exemplary. Room was awesome. The breakfast was incredible. The bedroom was amazing with a beautiful hot tub. I only wish with all my luggage for the honeymoon that they would have had an elevator but otherwise. Best money and value.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that your stay with us for your honeymoon was enjoyable. We look forward to seeing you next year on your first anniversary!

"quick stay"

4
12/09/2017

Only stayed for a night. Staff was very friendly and welcoming. The rooms were clean and it was very quiet . Located right across the street from the mall NICE the wife loved that. The next morning we were surprised at how nice the breakfast was , eggs potatoes bicuits and gravy. Good stuff

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are so pleased that you enjoyed your stay with us.

"passing thru Yuma"

4
11/09/2017

Great Staff. Arrived about 3 pm on a motorbike. Ashley at the front had water bottles in ice ready for free and cold beer for sale. Very nice room. Great location, shopping center right beside and lots of handy restaurants. The free breakfast at PJ's was great. I love biscuits..

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We look forward to seeing you again soon.

"Good airport hotel"

4
09/09/2017

Good hotel located near airport and car rental at Phoenix airport. Only concern was cleanliness of carpet in room. CARPET IS DIRTY AND STAINED,But otherwise room clean. Bed is adequate but not comfortable . Staff very accomadating.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your response. We do take our guest responses very seriously and appreciate you bringing the carpet problem to our attention. We do hope that you will visit us again.

"Best Western Yuma Mall - Great Choice"

4
08/09/2017

I had many hotels to choose from, but glad I chose Best Western Yuma Mall. Close to the city, freeway, and airport; clean rooms; comfortable beds; good amenities; fantastic staff (professional, friendly, and helpful)!! I will return!

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words! We are pleased that you had an enjoyable visit and hope to see you again soon.

"Best Motel Experience We Ever Had!"

5
07/09/2017

Everything from the cleanliness and comfort of the room to the excellent service at PJ's Cafe (including excellent service at the desk and the use of their computer and printer) was truly first rate. We will go out of our way to stay here again the next time we need to stay in the Yuma area.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We do hope to see you again soon!

"Great stay in Yuma"

5
05/09/2017

I loved this hotel! Everyone was so friendly - staff as well as other guests. The hotel has a great layout, nice pool area, free daily happy hour (which unfortunately I missed!), and a great free breakfast. The rooms were quiet and the bed was super comfortable. My room had a little fridge, microwave, and bar area. Free HBO. There seems to be a lot of frequent guests who are working in/around Yuma who all stay at this hotel as they all seem to know each other (which is a good sign - they wouldn't all keep coming back if they didn't like the hotel). There is a restaurant/bar onsite next to the pool that is open until 9 or 10 pm. I had a great stay. I did a load of laundry, swam in the pool, had a beer and sat in the upper deck area, watched Game of Thrones, slept well, and had a great free breakfast. They offer a AAA discount as well as an additional discount if you are a member of the Best Western rewards program. I usually choose Best Western when I am traveling because they accept pets, and this particular Best Western was by far my favorite one.

bwinnsuites2016, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your fantastic comments! Our goal is always to exceed our guest's expectation and it looks like we hit the mark! Look forward to seeing you again soon.

"great stay"

5
05/09/2017

great place to stay very clean. would recommend if you are in the area. I will stay here again when I am in the area. great location and restaurants in the area. air works great! great amenities and room.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Alan, thank you so much for your great comments. We look forward to your next visit.

"The worst problem was the remodeled rooms were done by a five-year-old just not professional horrible work check out roo"

4
02/09/2017

The worst part of the stay was whoever did the work on the remodel room 135 at plant paint splatter all over the walls wallpaper that was cut like a two-year-old not even glued no edging toilet broken and repaired shabbily in the bathroom just looks terrible

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We apologize for the inconveniences you experienced during your recent visit to Yuma. We hope you will give us another opportunity to serve you better.

"Staying a couple of days for business"

5
02/09/2017

Room was comfortable and the staff was friendly and helpful. It is worth coming back. Check in was fast and check out was easy as well. We enjoyed the pool as well as happy hour each evening. A great way to wind down after a long work day. I'd recommend this hotel to friends.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit.

"Best Hotel of the Vacation"

4
31/08/2017

We stayed here on the last night of a cross-country trip associated with a move. This was much nicer than pretty much anywhere else we stayed the whole trip. That said, Yuma was also one of the few times we stayed in anything resembling a real city, and we paid more than most of the lesser places, so take that comment with a grain of salt. The rooms are in good shape and the beds are comfortable. The pool looked nice but I didn't have a chance to partake. Good continental breakfast, friendly and helpful desk staff, close to many amenities. The main reason this isn't a five-star review is related to a side effect of moving with a pet cat: in hotels that don't block the under-bed space, I ended up seeing underneath the bed while retrieving a hiding cat during check-out. Two of the three times this happened on the trip (the remaining hotels blocked their under-bed spaces), it was pretty gross under there, including here. I assume this is true of more hotels than not, but there's a difference between assuming and knowing. That said, overall this is a very nice hotel, and I'd stay here again.

"Friendly staff, clean attractive location"

5
31/08/2017

We would stay here again in a heartbeat. Good value friendly staff, convenient location. Breakfast was good with a lot of choices available. We enjoyed the happy hour each day and were surprised to have the wine, or beer, included at no additional charge

"Well worth staying here"

5
26/08/2017

Wonderful place to stay from the clean comfy room to the free hot buffet breakfast. Fitness center and pool are clean. The staff is friendly and helpful especially Alexis who works the front desk, they've got a gem with her!!

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We look forward to seeing you again soon.

"Was very pleased. Great breakfast."

4
25/08/2017

I really enjoyed my stay here. The staff were nice and the bar/ restaurant had a really good breakfast. The pool was clean and easily accessible and the rooms were set up in such a way that my view was good from the second floor.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We look forward to seeing you again soon.

"Staying at the Best Western in Arizona"

5
20/08/2017

The staff were very friendly and professional, I used my AAA card for an additional discount on a already good rate. The room was large and had been update and decorated very nicely. I would choose Best Western Hotel on for my next stay.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We very much appreciate them. Hope to see you again soon.

"Co-worker loves this place, I'm underwelmed."

3
17/08/2017

Work trip, co-worker stays here (reward points. . .) so we all stayed here. Breakfast is very good for a free hotel breakfast. Eggs, meat, waffles, yogurt, cereal etc. Didn't use the pool, but it looked pretty good and there is a hot tub. The room was just OK. I recently saw a news show that claims that hotels don't always change the sheets. I'd never really looked before, but. . .I wouldn't bet mine were fresh. The toilet didn't flush effectively and the tile is just sorta crazy. Perhaps I'm not sophisticated enough to appreciate it, but three different styles all close to one another didn't really work for me. It's sorta centrally located. Near the mall, and close to both burger fetish joints (In N Out and Five Guys). If you are a Best Western type, you'll like this one. If you're a Hilton or Marriott type you won't.

bwinnsuites2016, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Manny, thank you for taking the time to provide us with your feedback. We take our guest comments very seriously and will be addressing the issues you mentioned. We do apologize for any inconvenience and hope to see you again soon.

"Nice Hotel Room"

5
13/08/2017

Our room was nice and clean. The bed was comfortable. Great location too, with easy access to freeway and shopping. We didn't use the pool or have breakfast there, but they are available, along with a complementary happy hour if you arrive early!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Sheri, thank you so much for your kind words. We are pleased that you had an enjoyable stay with us in Yuma and hope to see you again soon.

"great staying place"

5
13/08/2017

The place is great in appearance and very comfortable. The location is here shopping and plenty of dinning places. Parking is no problem a lot of area. you will be surprised by staff. The price is really amazing.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Jeffrey, thank you so much for your great comments. We appreciate them and look forward to your next trip to Yuma.

"Still in top 2"

5
10/08/2017

I stay at BW's about 20 times per year and this hotel in my two top choices. Very reasonable pricing, large hotel [plus or minus], excellent quality rooms, near highway [but could use better directions for first time hotel user], OUTSTANDING staff. They offer a free happy hour....which I feel is of poor quality and is a drawdown on the rating and hotel. Considering they hotel is in the southwest there is no reason for brand X chips and salsa and low quality beer. The hotel is also within walking distance.....yeah out of the car or off the bike, of several chain food establishments....Olive Garden and Hooters - five minute easy walk...and if the heat bothers you the hotel has a free shuttle That said, I stay here once or twice per year and will continue to!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking your time to provide us with your feedback. We do take suggestions seriously and have addressed yours with our PJ staff. We look forward to your next visit.

"ALL BUSINESS"

5
07/08/2017

I always try to stay in a BW - They are great because of the Breakfast. The staff is always very helpful- no matter what part of the country I am in. It was close to everything that I needed within the area while I was in Yuma, AZ I was there on business.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great feedback. We are so pleased that we are your hotel of choice. See you again soon.

"Best Hotel in Area!!!"

5
04/08/2017

Best hotel!!! I stay every time when I am in Yuma. Hotel has very comfy beds, plenty of towels, remodeled. Lounge is very nice, resort like, and I enjoyed glass of wine during happy hours! What you can want more than to relax with glass of wine/beer, great salsa and breakfast!!! I'll be back!!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great feedback! We look forward to your next visit!

"thank you"

5
01/08/2017

we had a good trip. i would like to make sure next time to stay in a room away from the pool due to how loud it was at night. i go down every year to AZ from ID for a medical treatment. my only issue this trip was the noise by the pool in the evenings.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the noise from the pool area. Next time you visit, please request a room away from the pool to diminish the noise. Hope to see you again soon.

"Very nice suite-style room with plenty of space for our family of four"

4
30/07/2017

We were very impressed with the room we got through Priceline.com. It had one king bed and a pull-out sofa, a nice bathroom, and bar area with mini fridge and microwave. Tastefully decorated and clean. My only complaint is that the hot/cold nozzle on the shower was broken and the tub didn't drain.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great feedback. We do apologize for the plumbing issues you encountered and hope you will give us another opportunity to serve you better.

"Best Western Yuma Jacuzzi Spa Room"

4
29/07/2017

The jacuzzi room suite was awesome! Having the large, in-room spa was great after a long drive. The room itself was also spacious and very clean. Awesome room! Location was convient and nearby many restaurants and facilities.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So pleased that you enjoyed our Jacuzzi suite. We look forward to seeing you again soon.

"Hotel cleanliness"

2
28/07/2017

The hotel staff was just in a hurry to get me out of their hair. They would not print a receipt for me. The rooms are not the cleanest that I have stayed in. They did construction in a room near me that went on into the night and was loud. I would not stay here again. Hotel is run down and needs some repairs.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the inconveniences you experienced during your stay with us in Yuma. We hope you will give us another opportunity to serve you better.

"best place to stay"

5
27/07/2017

the place is so nice to walk around, they have a workout room, library, nice pool, and Jacuzzi, with towels, plenty of areas to sit around the pool, the breakfast could use little more attention but good over all. the room was super nice... very pet-friendly.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind review. We hope to see you again soon.

"Great hotel"

4
26/07/2017

Stayed here several times and was very satisfied every time. Staff was very friendly. The room was Comfortable. The breakfast was good. There assre several good restaurants nearby. I would recommend this hotel.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your comments and recommendation! We look forward to serving you again soon.

"Would highly recommend staying at this property!"

5
25/07/2017

My girlfriend and I live in a very rural area of California and often travel to Yuma to shop and go to a decent restaurant. When first traveling there, years ago, we stayed at different hotels, until we stayed at this Best Western. We stay here every time we go to Yuma, which is quite often, and have rarely experienced any challenges. Very, very nice, clean, quiet, and comfortable place to stay and the absolute best bang for your buck. The staff at this property cannot be beat.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Michael; We are so pleased that we are your "go to" hotel in Yuma. Thanks for your great comments. Hope to see you soon.

"Suite-Tweet A Motel of Excellence"

5
23/07/2017

Everything was so good from beginning to the end of our stay. The staff at check in was so kind and helpful in assisting us in every way possible. The check in was so good, we felt so welcome. The room was nice and clean and everything was in excellent condition. We had a suite, and it could not have been better. We have stayed here in the past and the location is very good, ie, such as the access to the freeway and also to the mall. We will stay here again when the opportunity arises.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are so pleased that you had an enjoyable stay with us and hope to see you again.

"Super Impressed even at 2am!!"

5
20/07/2017

My first time staying at this hotel and I had a excellent experance. We were staying for two weeks but the first night I noticed a small leak under the cooler. It was late (like 2am) so I was gonna wait until the morning to report it. I ran into the guy who works night shift (Robert) while walking my dogs and he was SO friendly!! I was super impressed. He not only apologized and switched me rooms, but was thoughtful enough to even help me move my things. All the hotel staff was very nice and helpful but he really stood out. Way to go whoever hired him. The housekeeping was also very flexable which was great. I loved how clean the rooms were from the bed to the towels. Breakfast was a little cramped but had good food, the chiefs poliete. The overall landscapeing was very nice and the hotel was very quiet and peaceful. Thers also a mall directly next door with plently of outlet stores. I will return here when comeing to Yuma and will recommend this one to everyone. Way to guys and thank you again Robert. This hotel will stand out as a 5 star for me.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments, especially about Robert. He has certainly become an asset to our property. We will certainly pass your kind words to him.

"Yuma - a great hotel near the mall"

5
20/07/2017

I travel for business so this property is not only comfortable, clean and professional, - its close to many stores and the interstate. Breakfast has something for everyone. The rooms are clean and comfy with plenty of outlets usable for your electronics. will stay again when in the area

"Always a good place to stay"

5
20/07/2017

We have stayed at this hotel several times over the years...because of the off season we stayed here 2 nights free on points. Free is always good. The staff are considerate and helpful and the cold bottles of water are really welcomed in the desert. The breakfast is good, however, the evening happy hour is not the best with nothing but beer and wine served...but at least it is free.

"I always choose this hotel when in Yuma"

5
19/07/2017

I've been staying her for work for the past, oh, 8 years or so. The location is very convenient to the entire Yuma valley as the freeway is very close by (but not close enough to keep you awake at night). It is also right next to Yuma Palms Mall, which is convenient for entertainment, dining, and trips to the store for toothpaste (although the hotel will give you that if you forget). The grounds are nice, and the maze-like quality of the layout makes it feel like a bigger property, but it's not so labrynthine to make it onerous. I've stayed in two-room suites and "normal" rooms. I prefer the suites because it feels a bit more like home than a hotel room, but both are well-kept and clean. In past years the internet was weak the further away from the lobby you got, but it is much better now. Breakfast has a selection of hot and cold foods. Plenty for the carnivor and vegetarian, but if you're vegan you're limited but still fed. My kids loved the pool, and there is a spa as well. No lifeguard. I've stayed at several different properties in Yuma, and prefer this by far.

"Great Halfway stop to San Diego!"

4
17/07/2017

Great service and the beds were really comfortable. Breakfast was definitely a huge plus. We didn't have to pack up and find a place to eat and the variety of the breakfast items were good. We are a family of 4 and breakfast at a Cafe or Restaurant usually runs $30-40 with tip. Please be sure and leave a tip for the hardworking chef behind the bar!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We look forward to your next visit.

"A somewhat mixed bag"

4
08/07/2017

My third stay here, just completed. PROS: Location is great! - close to I-8, but far enough off the highway to be quiet. Close to Yuma Mall and lots of places to eat - everything from burgers to Kneaders to Denny's to chain restaurants like Olive Garden and Texas Roadhouse. Comfortable bed. CONS: Long black hairs in the bathtub (my hair is short and white) and no extra roll of bathroom tissue; air conditioning was not adjustable and kept the room uncomfortabley hot during the night; WiFi connection was poor; kitchenette in my 2-room suite had no dishes, glassware, utensils, or pans at all - I had to go get these things myself from the Front Desk. I continue to stay here because this property is so well located for my purposes and - for a small city on the border of both California and Mexico - it is reasonably priced and tolerably clean and well-maintained.

"Great Hotel"

5
07/07/2017

Have stayed here several times on our way to California. Have not been disappointed. The room is clean and comfortable. Staff is always great. Breakfast is always good, very convenient. Great coffee! Close to shopping and a lot of restaurants.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Carmen; We appreciate your great comments. Hope you had a good trip to California! See you soon.

"Great Dog-friendly Inn!"

5
06/07/2017

this is a solid Best Western, great front desk staff, clean and comfortable rooms and convenient location right by I8 and the mall. I am giving 4 stars because this is a great dog-friendly inn. In terms of other dog-friendly hotels/motels in the area against quality, amenities, and cost - I would stay here again. They charge a flat $20 if you have pets, external doors allow you easy in and out with your fur babies and their pet area rocks with lots of lush grass! They offer free hot breakfast AND a happy hour in the evenings including 2 adult beverages.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We hope to see you again, with your fur baby, soon.

"Great place"

4
05/07/2017

We have enjoyed this place for years but the upgrades to the rooms and the upkeep of the grounds are greatly improved. Being handicapped, I really appreciated how the clerk went out of her way to accommodate me. We had the perfect room to sit and watch the 4th of July fireworks out our window

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Glas you were able to spend the 4th with us. We appreciate your compliments and look forward to your next visit.

"Very Comfortable."

4
04/07/2017

Good value and centrally located. Overall a good experience. Would recommend. Had an issue at check in but it was resolved. Breakfast was good although it was a limited exception. Enjoyed the pool. Will stay there again.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your comments. We are pleased that we were able to assist you. Hope to see you again soon.

"Disappointed"

2
02/07/2017

Rooms are outside we had to walk and search at 3am. Keys did not work had to call and wait. Suite?! it doesn't look like it! Light to bathroom and exhaust in one and small to move if you have another person or child. Tub looks like repainted and uneven. Rooms don't smell fresh! Why housekeeping knocks and ask to clean before we can have breakfast?! You can hear conversation from passerby. Glad I only booked for one night! To my disappointment I called across to book for 4 more nights for $7 difference before I finally went to sleep.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your feedback. We do sincerely apologize for the inconveniences you encountered and hope that you will return to give us another opportunity to serve you better.

"Surprisingly nice"

4
01/07/2017

The bed was comfy, which is huge for me, the rooms was clean and it is conveniently located. The room was large and has a wet bar area. The wifi signal is really worthless though. The staff was very nice as well

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your feedback. We do apologize for the wifi. We have since added more access points to allow more accessibility.

"Great one night stay here."

4
29/06/2017

From the looks of this place it needs some refurb work on the outside but their rooms are clean and the bed is super comfy! The happy hour and breakfast were ok-nothing special. They do have something that I've never seen in all my travels-a dedicated parking space for military service members which I thought was AWESOME!!

"convenient location"

4
27/06/2017

this hotel is handy for our visit. hotel is set up very well with plenty of space. good amenities and great parking. best breakfast with lots of yummy hot foods. need to do some room maintenance. pool is clean and well serviced.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your time in providing us feedback from your recent visit. We are working on room renovations and hopefully this process will be complete when you return.

"Convenient stay in Yuma"

3
26/06/2017

Had another nice stay at the Best Western suites by the mall in Yuma. This is an older property but it is well maintained and was very clean. The staff were nice upon check in. It has a decent hot breakfast offering as well as a nightly beer/wine event. This is very conveniently located to the freeway, as well as the mall and restaurants.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your feedback. Hope to see you again soon.

"Trip to Algodones"

5
23/06/2017

Great visit, Very enjoyable and close to Algodones. Friends recommended BW and we are so glad. During check-in we received a gift bag of snacks and fresh chocolate chip cookies which were warm . We will definitely return the next time we visit Algodones.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words. We're glad you enjoyed your stay..and the goodies! See you again soon.

"The only place to stay in Yuma"

5
22/06/2017

I visit Yuma monthly and have stayed in almost every hotel. This Best Western offers great rooms, a free happy hour, good breakfast and a wonderful and considerate staff. That's everything that I'm asking for, and I'll be back time and time again.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for the great comments. We look forward to your next visit.

"One of the best, Best Westerns!"

5
18/06/2017

This is one of the best Best Westerns I have stayed at. Clean, organized, polite staff, great pool! They also provide two complementary drinks between 5p & 7:30p. The continental breakfast in the morning is above average as well. During my stay, they served eggs, potatoes, sausage, biscuits and gravy, cereals, yogurts, fruits, juices, coffee, waffles plus much much more!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your great review! We appreciate it and you!. Hope to see you again soon.

"Excellent Breakfast Selection!"

5
15/06/2017

1st thank you to the staff for paying attention to my request for bottom floor for my disabled daughter. That is such a big help. Can I just say WOW for the breakfast selection!! I was completely amazed! Room was great and the beds were comfortable. Will defiantly be staying here the next time we stay in Yuma!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We are pleased that we were able to assist you. Look forward to seeing you again soon.

"Good location"

5
12/06/2017

We enjoyed our brief stay in Yuma. Breakfast had a wide variety of choices. Staff was friendly and helpful. Nice pool and there is a fitness center, too, but I didn't try it. Right off the 8 and 95, movies and restaurants nearby.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your comments. It was our pleasure to have you as our guest!

"Cozy room "

4
10/06/2017

I'm rarely in Yuma but had to stay here for business. The staff was friendly. Not only to me, but the customers in front of me. The room was very clean and cozy. I loved the decor. The breakfast bar is near the food and has a great selection. The only downside is that the landscaping was done early in the morning and the mower was very loud. I could hear it in my second floor room.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for the great review. We do apologize that the landscaping was done so early and hope you will stay with us again.

"Stayed for dental work in Mexico"

4
06/06/2017

Great place. Centrally located and excellent value. Staff are very helpful to your needs. We will come back again! The pool was not very appealing but otherwise we were comfortable and well taken care of there!

"Excellent Stay!!"

5
31/05/2017

Hotel is minutes away from Yuma Palms and I really enjoyed the exercise room, daily free breakfast and managers receptions and most importantly the free water :) Wish I could have stayed for a couple more days..

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. Come see us again!

"Ms "

2
30/05/2017

The positives were the location, and that the hotel staff were helpful in locating a room that fit my husbands physical needs. Breakfast was ok. If you want a party motel then this is the place. A few drunks were allowed to dominate the pool area with their loud music, coolers full of alcohol, and over sized pool toys. I witnessed people emptying their red solo cups of alcohol in the pool. However if you looking for a quieter place where you can enjoy the pool, and the noise level is acceptable pass this place by.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the issues in the pool area that you experienced during your stay with us. We hope you will give us another opportunity to serve you better.

"Working in Yuma, AZ"

5
26/05/2017

This place is a great deal. We got a free drink, continental breakfast, and the the for $88. Granted it was summer and it was 109 degrees out, but a deal is a deal. The rooms are and they have a little cafe/bar by the pool. Located just off the interstate, it was easy to go where we needed. Check it out.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. Come see us again soon!

"Walls are paper thin but room is pleasant"

3
26/05/2017

This hotel is good for social gatherings and partying but not if you want to get a good night's sleep. It's fine if you are staying here for a night or 2 but definitely not for longer than that. Cons: walls are paper thin. Like, reallllly thin. And there is a significant crack under the door to where noise, insects and outside weather will come in. Again, it's not good if you plan to stay long term. Pros: fan in the bathroom! Very important in my opinion. Also great location (right next to mall and freeway). Has a crazy amount of direct tv channels and AC unit is potent. Overall I enjoyed my stay but did have very loud guests during the night right outside my door.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the noise issues you experienced during your stay with us. Also, we have taken your comment about lack of weather stripping seriously and are installing this on all guest room doors. Next time you visit, you should see marked improvement.

"Clean Rooms, Friendly Staff"

5
24/05/2017

This was only a one night experience but it was wonderful!! The front desk staff were friendly, helpful and made us feel welcome! The room was clean and updated with a QUIET air conditioner (a plus in our book!). We went down to happy hour and were surprised at the chips, cheese sauce and salsa plus there were offerings from the grill for an additional cost. Breakfast was a full, hot buffet including biscuits & gravy, scrambled eggs, potatoes, hash..... This room was so worth the price, especially when considering the amenities! Definitely recommend!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for the great comments. It is our constant goal to exceed our guest experience and we pride ourselves with that mantra. Hope to see you again soon!

"nice stay"

5
23/05/2017

the Yuma best western is great, conveniently located to downtown and attractions. nicely decorated room, comfortable bed and PJ's café great for evening drink and good breakfast. good staff very friendly and helpful. their recommendation for a local restaurant was prefect

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great review. We look forward to your next visit!

"Great Hotel, Excellent Staff, Comfort, Convenience, Location"

5
22/05/2017

We have stayed at this hotel before when traveling to Los Algodones for dental work, The location and services provided at this hotel keep us coming back. Upon check in, we were met by General Manager Carsten who immediately offered us an upgrade to a suite and gave us the opportunity to choose between several different rooms. After deciding on a room, we later ask Carsten if we could possibly move to another suite. He was quick to grant our request and also help us move our luggage and personal items. The hotel rooms are clean, the beds are comfortable and the room furnishings are good. All cleaning staff provide excellent service and ensure that rooms are well prepared and supplied. PJ's Café provides a very good hot breakfast in addition to items like cereal, fruits, yogurt, and beverages. The free happy hour from 5pm to 6:30pm provides wine and beer and an inviting atmosphere for guests. Front desk hotel staff work hard to ensure that guest concerns or requests are addressed. We had a minor noise complaint issue that we reported to the front desk. Alexis handled the complaint in a professional, efficient and expedient manner and followed up with us to ensure that we were satisfied. Again, we will continue to stay at this Best Western whenever we are in the Yuma area. The hard work of staff and the attention to details exhibited make this our "go to" hotel.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your fantastic review of your recent stay. It is our goal to exceed the expectations of our guests and we are so pleased that we hit the mark with you. Hope to see you again soon.

"Need better services"

5
17/05/2017

Before VIP member had VIP customer services. I can't even buy water in the machines . Any staff offered help . Place is in good location . It's quiet and placent over the nite . But they need to improve

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize that we did not meet your expectations and hope you will give us another opportunity to serve you better.

"Yuma getaway"

4
17/05/2017

We had a great stay at this hotel. The property was ketp up nice the room was clean and well equipped. The staff was friendly and helpful taking time to tell us about the area and things to see. The hot breakfast was one of the best I ever had for being complementary. They had a nice pool and hot tub, which we very much enjoyed.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great response. We are pleased that you enjoyed your visit with us and look forward to your next one.

"Consistent/convenient location"

4
16/05/2017

I've stayed here on numerous occasions and its always a very pleasant stay. The cafe is nice for breakfast and happy hour, pool is nice for kids, and the gym is always available. Rooms are clean and staff are always pleasant and accommodating. Easy access to the freeway and the city in general.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We appreciate you and hope to see you again soon.

"Poor"

2
15/05/2017

I would not recommend this hotel. The night clerk was unhelpful. The pool was broken. The room was a mishmash of furniture appearing and not secured well in their location. Bathroom was not cleaned properly especially the tub.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize that we did not meet your expectations. This is certainly below our standards, as well and would hope that you give us another opportunity to serve you better.

"HORRIBLE!!!"

1
10/05/2017

Hotel staff was horrible, rude and extremely unprofessional. Tried to meet with management the next morning and they refused to meet with me. For a Best Western, this isn't an example of the entire chain, but a rogue hotel with management that needs to clean house not only on the rooms, but themselves. Housekeeping... well, they need some help. VERY dirty rooms. Stay at The Hampton next door, it's a better hotel.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept our sincere apologies. Our high standards are to exceed our guest experience and we clearly failed. We offer no excuses for your experience and hope that you will give us another opportunity to serve you better.

"Great location"

5
10/05/2017

Close to border for Dental work. GREAT HOT breakfast, clean and comfy beds. Coffee and fridge in room.Walking distance to outdoor mall and familiar restaurants. Pool in courtyard settings.Great staff. Happy hour in pub on site.Planning on next trip here next year!!!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words. We look forward to seeing you again next year.

""Great sleep but noisy morning.""

3
07/05/2017

LOCATION Hotel is located near the highway, shopping center, and many restaurants. SLEEP QUALITY The bedding is clean, comfortable, and mattress is great. But once people are up, walking, and talking, it's hard to sleep because you can hear everything through the door. FREE BREAKFAST The breakfast has a lot of your typical hotel options. They have eggs, sausage, cereal, yogurt, fruit, juice, coffee, etc. SERVICE Everyone was pleasant, from the front desk to the cleaning crew. REMODEL The hotel was remodeled and it looks much modern. The quality of the work was very sloppy. Tiles in the showed were crooked, the wall paper was peeling, the doors were not painted, the outlet covers were old and yellowish, there was wall texture overspray in the bathroom door that was not even wiped down. So even though there is a new modern design, it was done poorly. It still looks good. But maybe because I rehab homes, this work quality would be unacceptable from my crew.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your excellent feedback regarding the maintenance issues you observed during your recent stay with us. This is well below our standards and we do apologize. The items you mentioned have been discussed with the maintenance supervisor to insure follow up is done. We do hope to see you again.

"Great Stay in Yuma"

5
06/05/2017

Everything went even better than expected! Very nice especially after a week in Mexico and that wasn't all that bad. The staff was friendly and helpful. The rooms were clean and very nice. We had everything we needed and more. The happy hour was good! They went out of their way to make sure we got to the airport early. We'll be back! The only thing was the breakfast is served at 6:30am on Sundays and not at 5:30 like the rest of the week. Never understood why hotels who are catering to travelers who want to get up and go no matter what day it is, do that!

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your comments. We are pleased that everything went well for you.

"Very good place in Yuma"

4
06/05/2017

This is a great pet friendly place and has a decent pool. The rooms are clean. You get a happy hour drink. Would like better happy hour food. Breakfast is not bad also. We always stay here when we go to Yuma.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. We look forward to your next visit.

"Cross-Country Roadtrip"

5
03/05/2017

Nice clerk upon check-in. We love the spacious room/suite. Upon check-in, one of the bed legs was broke, but the operator was apologetic and sent someone right away. The maintenence was very friendly, apologetic and efficient. Overall, the bed was a bit too hard for me, but that's a matter of preference, because my husband was just fine with the bed... I guess you'd have to offer a 'Sleep Number' to satisfy everyone (lol). Overall it was a good night sleep. The breakfast bar was really nice, it just needs to be a bit larger for the size of the hotel. It filled up very quickly and people are walking all over each other to make waffles in the corner. It would be a perfect space for a smaller hotel. The food was good and it was a nice surprise to have Cornbeef Hash as an option. The kids were able to borrow a basketball from the front desk and play on the spacious court. This was a huge plus, since the kids were bummed that the pool was not an indoor pool and they couldn't swim. The location is epic... surrounded by everything! It's practically in the mall parking lot and there are dozens of eateries all around the hotel... as well as a Casino down the road. This area offers something for everyone. We will definitely consider staying here next time.

"family weekend"

5
01/05/2017

Stayed at hotel with family for a wedding, the staff was very understanding and helpful. Hotel was very clean and kept up, I would recommend a stay here. Breakfast was amazing and lots of space for small or large groups. Staff in kitchen also very friendly. We were a group of 25.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you had a great stay while you were in Yuma for a wedding. We look forward to seeing you again on your next visit.

"Very Nice"

5
29/04/2017

I would definitely stay here again. My first stay at a Best Western and this property is beautiful. My room was immaculate and mini kitchen nice and breakfast and happy hour very nice. The breakfast was different every morning.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Elizabeth, Thank you so much for your kind words about your recent stay with us. We are very pleased that you had a great visit, and we hope to see you again soon!

"Noisy!"

4
26/04/2017

not only next to the mall but also just next to the highway. So it is very convenient but very noisy! The room was clean and comfortable, staff was extremely nice and helpful. free bottle of water and cookie on checkin. nice free breakfast.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for choosing Best Western InnSuites Yuma. We certainly appreciate your comments and do apologize for the noise issues you experienced. We do hope you have a much better stay with us next time you join us.

"Has it All"

4
23/04/2017

Really beautiful, conveniently located property. We were just passing through for one night, but managed to catch the complimentary dinner and drinks on a Wednesday night. Room was big, very clean, quiet and comfortable. GREAT hot breakfast and front desk personnel! Only gave four out of five stars because the parking can be an issue; long distances to lug stuff to some of the rooms. So much wonderful shopping close by, too!!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great comments. So glad that you enjoyed our monthly Manager's BBQ while you were here! We do apologize that your parking was inconvenient to your room location. We do hope to see you again soon.

"Alright"

3
23/04/2017

Room was mostly clean. Beds weren't very comfortable the room felt slightly dirty, the kind of 'dirty' where you don't want to take your shoes off in the room. We didn't stay for the free breakfast. Pool was dirty looking. There was an event going on in the town when we were passing through, the rate was higher because of this. Wouldn't stay again.

Carsten S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Lauren;we are so sorry that we did not meet your expectations. It is our goal to provide our guests with the best experience possible, but we did not. We hope you will give us another opportunity to serve you better the next time you are in Yuma.

"One night stay"

5
21/04/2017

We rented a king suite. It was a very nice room with a very nice kitchen area. Everything was very clean Only two stories so was able to park the car near by. Pool and shot tub were nice, however, they always seemed to be out of pool towels.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are pleased that you had a great stay with us and do apologize for the pool towels not being replenished. We hope you return to seen us soon.

"Will definitly stay here again"

5
21/04/2017

Great service, and clean rooms. The staff is the best! We really enjoyed the evening social reception. The man tending the bar area was very pleasant and friendly. We also enjoyed the great breakfast before our departure for Mexico the next day.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words about your recent stay. We appreciate them and hope you return soon.

"Hotel rating"

5
20/04/2017

This Hotel had a small city feeling and this made me feel very comfortable. The staff were helpful and kind to me. Having a shuttle available to me was very helpful and saved me from having to rent a car.

"Nice stay in comfortable BW"

5
20/04/2017

Very nice motel close to shopping, restaurants, and historic downtown Yuma. The staff was very friendly, and efficient at check in and the line to checking was several people deep. The rooms were spacious, and very comfortable. The complimentary cocktails and breakfast area was also very nice with out side seating.

"Room Variety R US"

4
09/04/2017

One word of caution... Even though there are accessible rooms, this hotel is NOT. It is impossible to get from one place in the hotel to another without steps. I was walking around trying to find wheelchair accessibility. It is possible from a very small number of rooms. But, then, getting to your room from the parking lot is difficult. That is a shame because this hotel has great rooms and a lot of flexibility, depending what type of accommodations you are looking for. Beds are great, pillow are like bricks.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize for the accessibility issues you encountered during your stay, as well as with the pillows. We hope you will return to stay with us and please request a room with first floor access and we will do our best to accommodate your needs.

"Dump"

1
05/04/2017

Haven't stopped itching since I entered the room. The ancient carpet has gum stuck in it. Totally disgusted with this place! Very nice staff but the rooms are not nice at all. Location is good but there are nicer hotels in the area.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so sorry for the issues you encountered during your recent stay. We hope you will give us another opportunity in the future to serve you better.

"Good location"

5
31/03/2017

I've stopped here several times on my way back to Michigan. I reviewed this a couple of weeks ago but I mistakenly used the wrong number rating. This property is located on the edge of a shopping area and easy access on and off the highway. The hotel staff has always been attentive, friendly and professional. Happy hour and breakfast good. Pool area is clean as are the rooms. Beds are comfortable and room is spacious. This is one of the better Best Western that I've stayed in

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your updated comments. We appreciate you sending them again. Hope your trip back to Michigan was a good one. See you again.

"awesome experience"

5
29/03/2017

We came in tired after a long border crossing. They upgraded us and greeted us with cookies and cold water. The bed was very comfortable. The happy hour was awesome as was breakfast. our only complaint would be slow internet.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We do apologize for the wi if issues. We will be receiving more access points and upgrade in the next few weeks. Hope you will return!

"good central location"

5
29/03/2017

Very close to shopping and some great restaurants. Excellent quality for the price. The suite we had was quiet and relaxing. Hotel is also pet friendly. There is nothing like checking in and having fresh baked cookies. Will stay again.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So pleased that you enjoyed your stay with us....and the cookies! We make them fresh every afternoon. Come see us again!

"Weekend away with family"

5
27/11/2016

Our family planned a night away so that family from Idaho could meet up with family from California. Having a heated pool was nice for the kids to enjoy and the pet friendly accommodations meant that the whole family was included. We will stay here again.

"Needs a proper renovation"

2
26/11/2016

Location is good however the hotel needs a serious renovation and the rooms need proper cleaning. We had food in our fridge from previous occupants and hair in the corners of the bathroom. Trim and doors were not painted, just primed with nail holes everywhere. Room was overall dirty. It was Thanksgiving so we understand minimal service but we never even got our beds made. Bed was not comfortable....bedding was ok.

"Family vacation"

3
26/11/2016

Bathroom remodel was poorly completed. Breakfast was good. Bed was comfy. Had a non smoking room but still smell of smoke. Internet was good. Stayed there three days. Reserved rooms on internet but did not get the room requested when we arrived. The hotel staff tried to increase rate. Had to argue and show proof of the rate from the internet.

"Breakfast"

3
24/11/2016

Great breakfast. I love the variety of the food, but I missed the beacon. The room needs more cleaning specially the bathroom. Found lots of hair on the floor and tub. Room were nice and roomy. Thank you.......

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do appreciate your great comments about your stay with and do apologize for the lack of cleanliness you experienced. The issues have been addressed with our Housekeeping department. We hope you give us another opportunity to serve better.

"Vacation"

4
22/11/2016

Hotel was very clean. Location was easy to find. Price was a little higher than normal. Breakfast was awesome! Pool was a little small, but clean. Spa was really small, but nice & hot. Wi-Fi was slow. We will stay there again. I would highly recommend it to anyone looking to visit Yuma, AZ.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Brian; Thanks so much for your great comments. Look forward to seeing you again soon.

"Nice place front desk ppl were so nice "

5
21/11/2016

This whole place is really nice the bed was so comfortable.. room had microwave n fridge in it, the bathroom was tiny not hardly enough room to turn around in. The front desk help was really super nice they offer free water bottles I was excited because the young man told me breakfast until 10 am and we had gotten in around 1 am.. parking is pretty limited. We went to breakfast at about 9:45 am the cook was explaining he had nothing left because his boss made him cut down on food costs. He wasn't allowed to make anymore eggs sausage or potatoes.. ok whatever so my Boys and I were eating toast and yogurt and several other ppl came in after us so 10:00 on the dot he comes around tells us all to leave and shuts all the lights off, I said we are not done those ppl just got their food he says I have to close my boss cuts costs and we can't have extra I said I'm not.leaving til my kids are done eating and he said you have to leave now. I was pretty pissed so grabbed all our stuff and went outside to finish eating.. I thought that was pretty rude of him..kicking out probably 10 ppl who were still eating.. other than that guy everyone was nice.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so sorry about the lack of service you experienced during your stay with us. The PJ's staff has been counseled and are apologetic. Please return to us to experience much better service.

"Home away from home"

5
21/11/2016

Always happy with our stay in Yuma. Love the comfortable bed. Lots of good restaurants nearby. The happy hour and breakfast fun and tasty. Have never had problems with this Best Western. We don't travel a lot without our RV but when we do this is our favorite.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking your time to give us your comments about your recent stay. It's great to hear the good comments! Come back and see us soon.

"Great Location, Amazing Service, Comfort & Attention to Detail is Outstanding"

5
17/11/2016

This Best Western Inn and Suites is a great place to stay when in the Yuma, Arizona area. The hotel is conveniently located by Interstate 8, a large shopping mall and restaurants. We had the privilege being upgraded to a first floor executive suite. The room was located by the pool and PJ's Cafe. The room was nicely laid out, furnishings and king size bed were comfortable, and the extras, i.e. cook top stove with utensils, including plates and silverware , refrigerator and Jacuzzi tub were added bonuses. The free social hour was also a nice touch. Registered guest are able to receive two glasses of beer or wine. The morning buffet breakfast was outstanding. The presentation, quality and variety of food items offered was excellent. We will definitely stay at this hotel again when visiting the Yuma area. Also, visitors like us who are traveling to Los Algodones, Mexico for dental work will find that the services and amenities that this hotel provide can't be beat.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Mark; We are so appreciative of your great review!! It speaks volumes and we look forward to your next visit.

"Two Night Stay!"

4
16/11/2016

Quick trip to visit our Dentist in Algodones. We arrived on a Wednesday and found a Manager's BBQ (1st Wednesday of every month) offered between 5:30 and 6:30. Also, there is a free social hour between 5:00 to 6:30 everyday, wine and beer offered. The Inn is arranged somewhat different with all the buildings circling the pool area and restaurant. Our view from the room was at the building next to us concrete wall. Room 203-A. The room was very DARK, nice and clean and in good working order. Would we stay again, I don't think so due to the paint colors Nice breakfast included and a nice touch with the BBQ and Social hour.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Julie; Thanks so much for the great comments and we are glad you enjoyed our Manager BBQ and Social hour. We hope you will find your way back to Yuma soon.

"Variety of rooms in this motel"

3
14/11/2016

This hotel is within walking distance to a shopping mall, theatre and many restaurants. It is also a short drive to Los Algodones, Mexico where one can find a multitude of dentists, optical shops and pharmacies. i have ow stayed here twice this year and both times have found the rooms requiring some repair, the repair was not looked after while I stayed here. The internet connection is top notch, the tv's have a guide, the swimming pool is not heated so it is only really useable during the hot summer months. The complimentary breakfast has a good variety and quality of food. The complimentary social hour in the early evening is great for beer and wine but always runs out of food early. Because I had extensive dental work done I used the upgraded room with kitchen facilities to cook my own food.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Mary; Thank you for taking time to let us know about your recent stay with us in Yuma. We do apologize for the inconvenience you experienced during our renovation. We hope you will return soon so that you can see us when the renovations are complete.

"good trip!!!"

4
10/11/2016

Good hidden location surrounded by woods perfect for a nice quite stay for business or leisure. Staff was nice and friendly. Fresh cookies at check in! Breakfast was good, nice comfy beds Overall a good trip!!!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Ericka; we really appreciate your great comments and look forward to seeing you again soon. The cookies await!

"Quirky, very good, but not my ideal for a place to stay"

4
09/11/2016

Clearly the front desk people are picked/trained to provide good service. The problem I have is more the physical structure. It's got several separate buildings and is a motel like setting with rooms opening to the outside. There is a café for breakfast and also an evening drinks social hour(two drinks free). The cafe is a pleasant environment but it's also a very convoluted walk to the location by the swimming pool betwixt the buildings. For us it felt like going through a maze and we had to ask for assistance twice to find the café. The breakfast is decent but it's standard fare: eggs, potatoes, cereals, yogurts, waffle. The rooms are nice and clean, pleasant to be in so it has merit. Probably just a decision where you believe you're saving some money to be there as Yuma does have competitive hotels and nice ones for decent value. But for us it's just a personal preference to have an indoor hotel along with an indoor breakfast(i.e. all in one building-their breakfast is indoors but a totally separate location).

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Richard; Thank you for taking the time to inform us of your recent stay. We do take pride in our service and appreciate your kind words about our staff. We do apologize for the confusing layout of the property and hope you found your way around. Look forward to seeing you next time you visit Yuma.

"Location to Old town"

5
07/11/2016

Stayed here several times. Consequently, learn something new about the location. I enjoyed the easy travel access to old downtown Yuma. Besides the hotel is on the edge of a mall with all the chain stores one could want. So many activities during the fall in this Arizona city.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
James; Thank you for taking your time to let us know how you enjoyed your recent stay with us. Hope to see you again soon.

"good shopping near hotel"

3
06/11/2016

It was for just one night following an excursion to Los Algogones. This area is abundant with dentists, optometrists, and shopping in typical Mexican markets. Good food and entertainment all day long.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Janie; Thanks much for your comments. We appreciate them and look forward to your next visit.

"Good place to stay but..."

3
01/11/2016

Our room was great except the carpet was very dirty. Our small grandkids visited us in our room and their feet were black by the time they left. We tried to all visit the pool but soon discovered it wasn't heated. Although it was 90 degrees out, the pool wasn't warm enough to enjoy. The free breakfast was great and the server was terrific. Happy hour was available and included 2 free drinks and snacks.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your response. We do apologize that we did not meet your expectations and hope that you will give us another opportunity to serve you better.

"Great Hotel"

5
31/10/2016

Excellent Hotel with Great staff and good food. Have and am stayed with Best Western Hotels for years and always impressed and thankfully NOT SURPRISED. BEST SURPRISE IN 20 YEARS travelling stayed at Naphi, Utah - BEST OF 35 YEARS TRAVELLING!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Clifford; Thank you SO much for your great comments. We are so pleased that you enjoyed your stay with us and hope you visit us again soon.

"Stayed there"

5
29/10/2016

Very clean and great location. Breakfast was great. Cleaning staff found and saved the clothes that I had left hanging in the closet. Thank you very much! Used the exercise room several days. All equipment worked well.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We look forward to your next visit.

"Avoid This Hotel!"

2
25/10/2016

There was so much wrong with this place that I'll have to make a list: 1. First, the layout of the buildings is so awkward. Many at our conference commented about getting lost and several called it a labyrinth. And there was no easy access to the lobby and no signage to lead you there. 2. My room left a bit to be desired. Someone had started painting it then quit. There were several colors on the wall above the bathroom sink. 3. The shower did not drain, though I didn't mention it until I checked out as I didn't want them messing around in my room while I wasn't there. 4. The walkways outside the rooms, at least in my building and floor, were absolutely filthy. Not only were they littered with plastic cups and paper, they looked like they had never been washed ... all kinds of spots and sticky areas - yuck! 5. Getting the front desk to answer the phone was challenging; often I would have to dial several times, letting it ring a dozen times, even when I knew it was not a busy time of day. 6. There was supposed to be a 10 p.m. quiet time and I called at 11 to ask them to deal with the noisy people near my room. It was almost midnight, and they were still noisy so I called back. They admitted that they had not yet gotten around to looking into the problem! What kind of customer service is that? I had a terrible night's sleep. Also had a problem on a different night with men sitting on the patio above PJs and using the F bomb in every sentence; also requested help with that one. 7. And then there's the Wake-up Call or lack thereof. The first night I requested a call for 5:00 a.m. I woke up on my own before that time, then waited for the phone to ring; it never did. So I called the front desk and, when they answered, told me that there is sometimes a five-minute delay. So I had them cancel it for that day. Then on the last night I requested another 5:00 a.m. wake-up call. Luckily, I again woke up on my own. I got dressed and ready for my day and, when I left the room at 5:20 a.m., the phone had still not rung. I went to the front office and mentioned that this was the second time I didn't get a call and this time it was 20 minutes so it was just a few minutes late like they claimed the first time. They said that it must not be working and will look into it. 8. Another visit to the front desk was particularly interesting. There was another man there also waiting to be helped but no one was at the desk. I yelled "hello" several times and no one appeared, so I reached over the desk and dialed 0 to get the phone to ring. That's what it took to get the man working that morning to come to the front desk to help us! 9. Now, back to the hotel design ... The stairways didn't always make sense and weren't located in logical places. It seemed like you had to zig zag to get where you were going. Plus, at the bottom of the stairs in the middle of our building, you could not get to the parking lot without walking across loose rocks. This cannot be ADA compliant plus very awkward. 10. It was also sort of strange how many parking spaces were marked as reserved for those with mobility restrictions (which is great) plus special law enforcement slots and others. Basically, a regular guest could not park against the building; they were all designated spots. I could go on and on about this terrible place. The only redeeming values were the great breakfast at PJs, the nice staff that served us during Happy Hour, and the free bottled water in the lobby.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are extremely sorry that your stay during the Ortinologist function was abysmal. We do pride ourselves on service and cleanliness, but it is quite clear from your comments that we failed. We did not meet your expectations and for that we do apologize. We hope that you will give us another opportunity to serve you better when you return to Yuma.

"Great Wedding Night"

5
25/10/2016

Great room, with jacuzzi! Spent my wedding night here with the help of a family friend Sabra. WOW, nice room, great jacuzzi what a blessing after the busy day and ceremony. Great place for a honeymoon night, or stay-cation..

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for giving us your great comments. Glad you enjoyed your stay. Congratulations!

"Avoid This Hotel"

2
25/10/2016

I stayed here for three nights while attending a conference. First, the layout of the hotel is so bizarre; others in my group described it as a labyrinth. It was easy to get disoriented or lost. There were so many other things wrong: 1. My shower didn't drain properly. 2. The walls were partially painted as though someone started to paint then quit. 3. The walkways outside the rooms were filthy; no only were they littered with cups and papers, they really needed to be hosed down to remove all the filth. 4. The first morning I did not get my wake-up call; when I called to complain, they said that they are just delayed by five minutes or so. 5. The second time I requested a wake-up call, it didn't come at all, 20 minutes later; I was lucky to have woken up on my own or would have missed our field trip. 6. Front desk often does not answer the phone. 7. Internet service was very weak and often disconnected. 8. It was very noisy and hotel said that they would take care of it after the 10 p.m. quiet time. I called back at midnight and they had not gotten around to dealing with it. Terrible night's sleep. The only positive things about the hotel were the free bottled water in the lobby and the breakfast and happy hour at PJs.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Diane's, we responded to your earlier review a short time ago. Thank you again for your input.

"Like a comfy shoe"

5
24/10/2016

One of our favorite overnight stops! The Happy Hour and free hot breakfasts have no loud TV's blaring away with arguing talk show hosts! The pool was a bit cool but refreshing and the staff is very friendly....Oh and the warm peanut butter cookies at check-in must be sampled as well!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so very much for your great comments. We really appreciate them and hope you stop by to stay with us soon.

"Just Okay"

3
21/10/2016

Good location next to the mall; nice remodel, but simple and sketchy neighborhood at night. The front desk needs better training. They didn't seem to know how to handle more than one person in their lobby at a time.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your response. We do apologize that we did not meet your expectations regarding service and hope you will give us another opportunity to serve you better.

"Few nights stay for dental work "

4
20/10/2016

When booking the hotel it took me a bit longer than usual. Seems like every place had recent bad reviews. This hotel seemed similar to others with reviews and the price was not the cheapest either but choose it because of the chain When we arrived the front lady was pleasant and booked us in right away. If you are not good for stairs make sure you book a main floor room. The room was in great shape... looks fresh to is. Bed was great, shower was great, has a mini fridge which is nice to have. They have a pool which is a bit chilly but you get use to it quickly and honestly it felt great. The bar/cafe/restaurant at the pool is only open for breakfast and 5pm to 6:30 happy hour(which serves free beer and wine for 1.5hrs to their pattons) the restaurant stays open until 10pm but not sure what they serve. We needed to stay a couple extra nights and the front desk lady, Alexis, arranged for us to stay in the same room...which was awesome and greatly appreciated. Thank you!!! The air conditioner is really loud when it runs...if you are a light sleeper bring ear plugs it does help. Unfortunately you can hear the neighbors run the shower and their exhaust fan when in use. Im pretty sure i can hear other AC units operating in the other suites...they vibrate a little bit and you can hear that in the building. The complex itself looked good too. It has been recently updated and definitely has a clean look to it. It is evident that maintenance is ongoing. The cleaning staff were pleasant as courteous too Overall rating 4.5 bed 4.5 room 4.5 shower 4.5 service 4.5 location 4 access to room (stairs) 3 air conditioner noise

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
What a great commentary. We are so pleased that you enjoyed your stay with us and are glad we were able to accomodate you for a few more nights and we thank you so much. We do apologize about the noise issues with your AC. We are in the renovation stage and the AC units are next! We hope you stay with us next time you are in Yuma.

"Comfortable, Clean and Convenient"

5
18/10/2016

When in Yuma, we always stay here. The rooms are very comfortable and always clean. It is convenient to many restaurants as well as fast food restaurants. The breakfast is always good. We use the swimming pool and the fitness facilities. The location is a adjacent to a large mall which is a plus.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Peggy; We would like to thank you for the great comments. It is our goal to make every guest feel at home here and we hope you will return soon.

"great deal for the price"

4
18/10/2016

Great value for the price. Rooms are clean and spacious. Location near the freeway, but a little difficult to find, tucked back behind competitors building. The breakfast is very good with lots of selections (eggs, sausage, potatoes, waffles, fruit and pastries). I would definitely return if in the area.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Dennis; Thank you so much for taking the time to review us on Trip Advisor. We appreciate your great comments and are pleased that you enjoyed your stay with us in Yuma. Look forward to seeing you again soon.

"Guest"

5
17/10/2016

Great Service Staff, no problem to check in. The staff at the front desk very helpful. The room was clean and with great amenities. Large living space with a large restroom and shower. Comfortable beds. Highly recommended and for sure I will use it again. Awesome job!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Arturo; Thanks so much for your great comments! We appreciate you and hope to see you again soon.

"Stop over"

4
12/10/2016

Very pleasant overnighter. Complimentary drinks and snack by the pool. Comfortable room and excellent service. After a long drive in sweltering heat, arriving in our smart, air conditioned rooms was special. It's not a holiday resort, but if you're in the road I'd recommend this hotel.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time out of your travels to let us know how your stay with us in Yuma was. We appreciate your great comments! Hope to see you again soon.

"Visit"

4
10/10/2016

The staff was very friendly and delivered extra towels and blankets within minutes of requesting to my room. The only problem that made this stay not as relaxing as I would of liked is that the guest to my left had a dark that continually was barking. If pets are allowed there should be a pet wing away from other guests without pets!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind comments. We do apologize for the barking dog, and hope you will give us another opportunity to serve you better.

"Very Happy...Happy, Happy Happy!"

4
07/10/2016

Many of the staff...especially in the dinning area were highly motivated to make us feel welcome and make our experience very enjoyable! We enjoyed our stay and the overall experience! The rooms were nice the food was great and we were very comfortable in this hotel for the three days that we were there. Good location and nice amenities.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Robert, thank you so much for your kind words. We are so pleased that your stay with us in Yuma was a great one. Looking forward to seeing you again soon.

"Clean, maintained, but....."

4
06/10/2016

Check in was good. Got to the room and it smelled of smoke despite the fact it is a non smoking hotel. The room is very clean, but the faucet at the sink is incorrectly marked. My grandson turned on the cold water faucet and hot water came out. We had two queens, which sleeps 4 people and only had two towels. We regularly stay at BW hotels when we travel, but a bit disappointed with this one.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Cassandra, we are so sorry that your recent visit with us did not meet your expectations. We hope you will return to give us another opportunity to serve you better.

"Good Value BUT...."

4
05/10/2016

I stayed here five years ago and loved it so came back. Again, clean (except for someone's bobby pin stuck under the bathroom door molding at the floor), comfortable. I started in room 119 and hated it - facing the stairs and a vending machine - very dark because of that, and very dark decor (which is strange given how the room gets virtually no light from outside). I switched after a few days to 215 and LOVED that room. Bright, light decor (go figure - why not light decor in a dark room??) and overlooking the pool. Staff are amazing.... the guys at PJ's are lovely and make a great breakfast (free), Jesse the maintenance guy drove me to the border when I needed to go - super nice guy, Ashley and Jeff (I think his name is??) at the front desk are so happy and friendly. I spent a LOT of time at the front office and this is the really bad part... There was NO INTERNET in either of my rooms for the entire two weeks. As a result I missed getting a $12,000 contract - missed the time sensitive message. It was absolutely unacceptable that it was not repaired in that amount of time. They said there was someone there every day attempting to fix it... I don't know if that was true. One of the girls at reception (not Ashley) claimed she couldn't smell anything the day they had a big issue with the plumbing in the bathrooms there and the place stank of sewage, so honesty is apparently not the best policy there. That made me doubt the truth of the repair attemps to the internet. Regardless, it was not fixed in 14 days. Just not okay in this day and age when people count on it for everything. I am from out of the country so using my own provider was not an option. Roaming charges would have been astronomical. I was given a $89 discount when paying my invoice, due to this. A nice gesture but sure doesn't begin to cover the contract I lost. I will stay here again IF they can confirm that the internet is operating in all rooms because it really is a great place. And this time I found and used the little library. Loved it.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so very sorry about the lack of Internet service while you were here. We have been working with a provider to get the system back to normal, but we are extremely frustrated with this company. We have been informed that we will have the complete system replaced and functional within the next few days. We know our guests rely on this service and it is unacceptable to have it not available. We hope you give us another opportunity to serve you better.

"Great Hotel!!!"

5
03/10/2016

I've been staying at this hotel for 20+ years and this is the place to stay when and if you have to stay in Yuma, the rooms are awesome and cheaper than most hotels in the area. Free happy hour and breakfast, nice pool.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Otis; How very kind of you to let us know about your continued satisfaction with us. Your longevity speaks volumes and we appreciate you each and every time you stay in Yuma!

"THEY NEED TO DO BETTER"

3
30/09/2016

Their internet service did not work and there was rust in the bathtub and mold on the ceiling over the bath tub. Not impressed. There was a old french fry in the control panel of the air conditioning unit and a piece of old candy in the corner next to the rear leg of the desk. The air conditioning unit worked but it blew cold air directly at your when you layed in bed and froze you out. There was no way to redirect the cold air.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Paul; We are extremely sorry for the inconveniences that you experienced during your recent stay with us in Yuma. The items you mentioned are unacceptable and have been addressed with both our Housekeeping and Maintenance staff. We appreciate you and hope that you give us another opportunity to better serve you.

"Easy access to Mall/Resteraunts and crossing boarder"

4
27/09/2016

Nice clean hotel and friendly staff. All updated furnishings and very clean. Breakfast service in restaurant was good quality and friendly service. The grab bar literally came out in my hand as I grabbed it in the tub. Held with short screws. Not secure at all. Plenty of hot water and good clean towels not worn ones. I miss having a clock in the room; you need to turn on TV or put on glasses to look at your cell phone.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Frank; Thank you for taking the time to let us know about your stay. We are very sorry about the grab bar in your room, as well as the lack of a clock. Please know that these areas have been corrected. We do appreciate your great comments and look forward to seeing you again soon.

"Vern's Review"

5
25/09/2016

A GREAT place to stay, with a very pleasing staff! Rooms are clean and actually smells good. I have worked for Doubletree Hotels and this Best Western in Yuma, AZ I felt had a cleaner and better attitude towards making my stay pleasant.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Vern; Thank you so much for your kind words!!!! We really appreciate you and hope to see you again soon.

"Great customer service, location, and hotel"

5
23/09/2016

The customer service I received here was top notch! The breakfast here is really great. There is also a daily happy hour event. This is a great location right by all of the shopping areas.You can definitely tell that this is one of the nicer places to stay at in Yuma.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thuy; We very much appreciate your great comments about your stay with us in Yuma! Glad you had a good stay and we will see you again soon.

"Here for work"

3
21/09/2016

This hotel is conveniently located next to numerous shops and a movie theatre. There are many nearby attractions if your into nature and history. The room has a microwave and refrigerator. It's not very modern, kind of dingy and not really as cleaned as I would like. When taking a shower I had to play with the nozzle as turning it all the way to hot makes it cold. The hotel features a library (cool), basketball court and a cafe. The highlight which I would give 5 stars is the cafe. The staff are super friendly and Accommodating. They offer complimentary breakfast to include eggs, sausage, you can make your own waffles, yogurt,etc.. you can watch the staff make your food. Additionally the cafe has happy hour from 5:30 to 6:30. You get two free drinks Wow!!! One was enough for me, I ordered chardonnay and they weren't stuff with it!!! The gym...one treadmill wasn't working and the machines are oooooold. Walked to the movies and also visited the San dunes which is about 15 minutes away I'd recommend this hotel.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking the time to let us know about your recent stay with us. We are so pleased that you had a great stay. And as a side note, we just replaced the Fitness Center equipment with new! Hope to see you again soon.

"Wonderful hotel!"

5
19/09/2016

I luckily found this pet friendly hotel after our RV broke down in Yuma. We were fully packed with enough food for the weekend plus our two dogs. The room we got had a small fridge, which we filled, and microwave. The bed was very comfortable! Our room was close to the pool and the little cafe that served a great complimentary breakfast and a happy hour! We also discovered a large, fenced basketball court that worked well for a pet run area. The staff here is fantastic and was always happy to help with our needs. We were able to grill some meats that had thawed. Our only complaint is that the location of our room got a little noisy because of the close proximity to the cafe and pool. If we stay here again we would ask for something away from the pool.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking the time to let us know what a great stay you had at Best Western InnSuites Yuma. We are so pleased that you found us and hope to see you again soon!

"Lovley outdoors area"

3
13/09/2016

I would have given this a good rating instead of average except for a few things: 1. Rust in the bathtub (doesn't affect shower) 2. water damage above the shower (doesn't affect shower) 3. Toilet clogged on husband twice (not on me or kids though) 4. Husband found a pair of black socks in the corner of the room by his side of bed (Yuck) This is an older property, things aren't going to be perfect. I didn't mind the shower items above, the pressure and water temperature were still fine. I didn't have problems with the plumbing, my husband only had an issue. The socks were kinda gross though. THAT could have been avoided by the housekeeping staff. The grounds must have been recently upgraded? They were very nice. The kids had a fantastic time in the pool and the outdoor area was wonderful. I didn't have the free breakfast, but the family went down for it and they said it was very nice. We went into the office 3 times. 2 of the 3 times there wasn't anyone at the desk. That was frustrating.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Ms. Rachel; Please accept our sincere apologies for the housekeeping issues that were apparent in your guest room. As this problem is not reflective of our standards, we are extremely embarrassed by this and have discussed this with Maintenance, Housekeeping and Front Desk staff. We hope you will give us another opportunity to serve you to your expectations.

"Business Trip to Yuma, AZ"

4
13/09/2016

Hotel is very nice and staff is very accommodating. Have stayed at this property many times and will again in the future if possible. Breakfast is among the best I've ever experienced even when compared to high end properties. Staff responded well to a major power outage by extended happy hour and providing patron with "beverages" to make the time required for it's repair to mass more quickly.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Edward; Many thanks for taking the time to let us know how your visit was with us this past weekend. Yes..the power outage was totally unexpected and we appreciate your understanding. We appreciate you and look forward to seeing you again soon.

"Yuma Stay"

5
12/09/2016

Great location close to dining, shopping and local attractions. Staff very friendly and helpful. Rooms are comfortable and clean. Breakfast and evening cocktails make for nice addition. Always consider this location when traveling to Yuma.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
James; Thank you so much for your kind words. We are so please that you stayed with us again and look forward to seeing you again soon.

"Stay Best Western Yuma AZ"

5
09/09/2016

I've stayed here twice. Each time I got superlative care by staff. They are helpful and courteous. The rooms are a great value and they welcome pets. I didn't partake, but they offer happy hour with free wine. My grandchildren thoroughly enjoyed the free breakfast and again the staff was very accommodating to their needs (and wants).

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you returned to stay with us again. We appreciate you and hope your family had a great time. See you again soon.

"Large Room, Small Price"

5
08/09/2016

Booked two king bed, non-smoking rooms online for a great AARP rate. We arrived before noon and asked if one couple could check in ASAP (normal check in is 3:00 PM). No rooms were available yet (check out is noon) but the pleasant young woman at the front desk was very accommodating and expedited cleaning so the room was available shortly after lunch. Both rooms were oversized, clean and fairly quiet. The property is near I-8 (Exit 2), a shopping mall and many restaurants (the Olive Garden is very good). There is a happy hour (5:00 to 6:30), full hot breakfast (5:30 to 10:00) and outdoor pool. There was a short walk from the parking area to our room and quite a few stair steps to the happy hour/breakfast area. Overall - pleasant staff, very nice room, bargain rate and definitely stay again on our next trip to Yuma.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We certainly appreciate your great review and thank you so much for it. We are happy that you enjoyed your visit with us and hope you return soon.

"Oasis in the Desert"

4
08/09/2016

This hotel is in a very handy location to shopping, restaurants and the highway. It appears to be newly remodeled and the rooms were very clean. I requested a smoking room and oftentimes these rooms are in an undesirable location and really smell!!! But his was not the case- We had a very nice room and the breakfast was very good. Would recommend to others!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking your time to let us know about your stay with us in Yuma! We appreciate your great comments, recommendation and look forward to seeing you again.

"Sweet Suite!"

5
06/09/2016

Wow! We thought we could easily find a place in Yuma, as easily as we had every other previous stop. BUT NO, this was opening day of dove season (in the desert? I had no idea.) All the hotels we usually counted on were full. So perfect son back at his home base, found this wonderful Best Western with suites. This was new for us and very upscale compared to the standard BW in other states. Comfortable beds. plenty of hot water. PERFECT!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Debbie; Thanks for your great comments. Glad you got the time to visit Yuma, even though it was dove hunting time. Look forward to seeing you again soon.

"short trip"

4
06/09/2016

Hotel and Staff were very accommodating, room was comfortable. Not much to say, I paid for a service they provided it, I had no issues while staying at this hotel. if I return to this area, this hotel will be on my list of places to stay.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Paul- Thanks so much for taking the time to give us your feedback about your stay in Yuma. It is appreciated and we hope to see you again soon.

"Bad Management, Bad AC, just plain horrible"

1
30/08/2016

Well, this whole situation really sucked. We were traveling to San Diego and always stop in Yuma for the kids. We booked online to have a pull out sofa plus a king bed room plus mini fridge (we have food allergies in the family so traveling can be tricky and some type of fridge is a MUST". We confirmed several times through the hotel and our online booking this is the case with the room- frig (check), pull out sofa (check), king bed (check) all for 2 kids and 2 adults. When we arrived around 530pm the were happy to be at the locale and ready for the pool. BUT unfortunately the room did not have a pull out sofa, only a chair and king bed. We called the front and they said they had no such room with a king and sofa bed. We showed them the online capture of our room description from their website. They then said, ok we will move you to this and after over 1.5hrs we got new keys. Now we got to that room and the frig was not working (it needed to go through a defrost cycle). They said, wait and we will look for a new one. 2hrs later they still had not gotten back to us. We called and they said they could not find one so just bring the food up there to the employee frig. We went up there told them we had milk for our 2yr/4yr old as well as some other items and please be careful to not spill. Well they spilled ALL OVER and we were basically left with nothing, not reimbursed a dime and bascially after the horrific stay told management/owner would call to check and maybe then help us out on our issues (we would give them another shot if they had) BUT we never got a call, email or text. This is the worst stay I have had and the most exhausting just waiting, waiting and waiting for someone to help us. WOULD NEVER, EVER recommend this hotel. EVER.

"Worst Stay"

3
28/08/2016

Had to switch rooms twice due to air conditioning failure. Had a leaking toilet took an unacceptable amount of time to repair. Wi-Fi was very intermittent when it worked, however wasn't working the majority of my 3 week stay.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
David; We are so sorry for all the inconveniences you encountered during your stay with us. We are working very hard to take care of our faulty wifi, and were just informed that we will be receiving a completely new wifi system within the next two weeks. Please accept our sincere apologies and hope that you give us another opportunity to serve you better.

"A very good Best Western"

5
28/08/2016

We needed a night in Yuma in late August and first of all were surprised by how busy the town was... This is one of the nicer Best Westerns of many we have stayed in. The breakfast selection was excellent, coffee good and the rooms very clean. It is brand new so that is to be expected. The pool area is nicely appointed and attractive rather than the often found indoor muggy pools. Staff was nice.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Katherine; Thank you so much for your kind words and we are so pleased that you noticed our renovations. We appreciate you! Come see us again soon.

"Yuma's best"

5
26/08/2016

The Best Western in Yuma is a great place to stay. Good service, helpful staff, and nice rooms. The only disadvantage is that many of the rooms are up stairs, so I always request a ground floor room and usually get it. The breakfast and happy hour are excellent.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Jim, we certainly appreciate you taking the time to give us your great comments. We are pleased that you enjoy our Yuma property and look forward to your next visit.

"Yuma Gem"

5
23/08/2016

This property far exceeds what you'd expect at a Best Western Hotel. I was very impressed and that is a high bar having owned a travel agency for 15 years and a well traveled travel professional of over 20 years. I've stayed in some of the best and I was extremely pleased with this property. I would stay here again and highly recommend it. I don't do that often.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Yvette; Thank you so much for taking the time to give us your stellar review. It is very much appreciated and we hope to see you again in Yuma soon.

"Great Accommodations"

4
22/08/2016

Stayed at this hotel before and was very pleased. Was back in the area and did not look to stay anywhere else. Happy hour was exceptional, nice way to meet new people. Staff was great! Check-in and check-out was easy and fast. Close Highway, shopping and restaurants!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Julia; Thank you so much for your kind words. We are so please that you returned to us and had a memorable stay. See you again soon.

"Very Good"

4
01/08/2016

Hotel was perfect for 1 night as we headed to La Jolla, CA. Room was nicely designed, bed comfortable, and price was on point. Like others stated there was a happy hour and full breakfast included in price. Our room on second floor was comfortable size, not a suite, but bath tub appeared to have paint chipping but overall everything was good. Towels nice and thick. Pool was ok only as appears the based in painted a dark blue and water appeared to be dirty but it was just the color of the pool. Not very appealing.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Glad you were able to spend time with us in Yuma on your way to La Jolla. We do apologize for the chipped tub. We are in the renovation stage, and replacing tubs is part of this process. Hope you stop and see us again soon.

"Relaxing Family Atmosphere"

5
01/08/2016

Even though I didn't get to stay in the room that much, (the Solar team kept me away and very busy all day long), the Family Atmosphere made coming back to the room from a very long and hot day extremely relaxing.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Paul; We appreciate your great comments and are pleased that you had an enjoyable stay with us in Yuma. Come see us again soon.

"Hilton quality at Motel 6 price"

5
31/07/2016

The property is well appointed, the staff were beyond helpful and kind, and the price was unbeatable. If you are in need of a room in Yuma AZ, this is the place. Easy on and off the 10, and shopping/food within close walking distance.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your comments about your stay with us in Yuma. We are pleased that you had an enjoyable stay. Hope to see you again soon.

"Great place to stay"

5
28/07/2016

Yuma is the stop for us on the way to California tried this hotel for the first time and was plesantly surprised . Hotel was the most comfortable nights sleep we've had in a hotel room in a long time. Staff is curteous and helpful went over and beyond you regular customer service and willingness to accommodate you needs. Happy hour with free beer in the evening and breakfast buffet in morning (with real eggs) are a good way to enjoy your visit. Outdoor pool and exercise room also available. Clean rooms at a reasonable price. This is our go to stop in Yuma from now on...

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Sandi, we appreciate your great comments very much and are so pleased that you had a good experience while you were with us in Yuma. We appreciate you and hope to see you again soon, enroute to California or the return trip!

"We stay here"

5
27/07/2016

We come in for family birthday celebration each year. We have decided that this hotel is our best choice. Close to the mall, restaurants, movies. Very comfortable with a nice lobby and swimming pool. Very quiet and clean rooms.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Joel; Thanks so much for your great comments. Glad you chose us for your birthday celebration each year. It is our pleasure!

"Great hotel, great people"

4
27/07/2016

Had excellent service all the way around at this Best Western. Level of service was higher than expected in all areas and employees are super friendly and helpful. There is a great business center and good breakfast buffet. The only improvement could be fans available for those who request them.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Marguerite; Many thanks for your excellent comments about our service and staff. These comments are very much appreciated. We did take your suggestion about fans seriously and have purchased a few for guests who request them. Hope to see you again soon.

"Go to river hotel"

5
26/07/2016

The staff here are awesome and the amenities exceed expectations for the price. Pool is clean and has newer furniture.The rooms are all updated and comfortable. The breakfast selection has good variety- even choices for my picky kids. We visit here several times a year and are never dispappointed

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your great comments about our staff, service and amenities. We really enjoy it when our guests have a relaxing stay here in Yuma. Hope to see you again soon!

"Inexpensive clean hotel with a lot of amenities"

5
25/07/2016

I chose to stay at this hotel on a road trip without prior research because it is a Best Western. I was very pleased. The hotel was reasonably priced for a large room with a window which opened and a good air conditioner. It was very clean and new. The breakfast buffet was actually amazing, with scrambled eggs, sausage, potatoes, waffles, packets of nutella, oatmeal, and more. Coffee was good. There is free bottled water. It was relatively quiet but if you are sensitive ask for a room that is not facing the pool.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We really appreciate your great comments about your stay with us in Yuma. It is refreshing to hear. We hope you will visit us again soon.

"Stay in Yuma"

5
25/07/2016

The Air Conditioning was perfect. It cooled as it is designed to do. The Room was newly renovated and it was clean. We enjoyed the hotel greatly and it was very easy to find. When you are in Yuma you should eat at Taco Salsa on 4th Avenue. Try the Chicken Enchiladas. They are great.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We really appreciate your great comments. Look forward to seeing you again soon. Oh, thanks for the tip about Taco Salsa!

"Very tidy"

4
22/07/2016

The hotel was accessible and the staff very welcoming. The rooms were a bit on the too small side but were quite adequate- certainly no complaints. The happy hour gathering in the bistro was fun, the meals were basic but filling. Would happily stay here again.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your kind words. We take pride in our service to our guests and we are pleased that you had an enjoyable stay in Yuma. We look forward to seeing you again soon.

"Great Visit "

5
21/07/2016

We had a great stay here. Everything went smoothly with the check in and check out process. Family breakfast was a hit. The entire Staff was very professional and accommodating. I loved the Happy Hour at the pool. The hotel was recently updated and modern. Very clean. I only wish Bloody Mary's were served at breakfast.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
What a great review! Thanks so much for taking the time to let us know how you enjoyed our staff and services. Sorry about no bloody mary! Hope to see you soon.

"nice rooms"

4
20/07/2016

Overall it was a good stay. Beds were a little too firm for me but I have a bad back so hard to find a good one for me. Room was clean, service was good. They have a little pub that serves burgers right out side the room. Liked everything except I was unable to get a wifi signal in hour room which was actually pretty close to main lobby. Everything else was very good.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your comments. We do apologize for the inconveniences you experienced with the wifi. We are in the process of replacing access points and hope the service will be much better when you return.

"An excellent place to stay."

5
20/07/2016

The location of the hotel is excellent, with excellent restaurants and shopping adjacent. The beds were very comfortable and the breakfast had a variety that was surprisingly complete. My friends and I will stay there any time we're in the area.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind remarks. We look forward to seeing you again soon.

"Great place"

5
14/07/2016

Best Western Yuma mall is awesome. They will give you a ride and pick you up anywhere within 5 miles. Makes going to dinner, when you don't have a vehicle, less restrictive. Also, if in slow season, you may be offered an upgrade to a jaccuzzi room for an additional $20. I even ask sometimes, and if in slow season, they are happy to do it. Never had a problem at this hotel, and I stay here 8-10 a year.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Jack, thanks so much for your great response. We are so pleased that you had a good stay with us in Yuma. Glad to have you back!

"A well run Bestwestern"

5
13/07/2016

Clean rooms ,great breakfast. You can tell a well managed business by the way the employees interact with the customers. Some of the most friendly and helpful people I found working in any hotel I've ever stayed at Thanks

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for the kind words. We take pride in our guest experience and have a fantastic team in place. We hope to see you again soon.

"Great Value"

5
10/07/2016

The front desk people were courteous, helpful and friendly. The hotel was clean and comfortable and the continental breakfast acceptable. There was a pool and exercise facility. The beds were comfortable as well as the pillows.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments regarding your recent stay with us in Yuma. We are so pleased that you had an enjoyable stay and hope you come to visit again soon.

"Comfortable Sleep. A little slow on the draw at the front desk."

3
08/07/2016

We arrived later than our regular scheduled check in time. I said that we would be there around 11-12 and then sent an email to the property at 9 saying it would be closer to one. When we arrived, they said they had to cancel our booking as their policy is to cancel all bookings where people haven't checked in by midnight so they can start their new day. After staying at another Best Western elsewhere later in our trip we found out this simply wasn't true and that they have 24 hour check ins. The guy who tended to us while nice took almost 30 minutes to check us in and we were all getting super tired and grumpy after an already very long day. Luckily the beds were comfortable and they had significant parking for our large truck and trailer we were hauling. .

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so sorry that you were misinformed about the check in policy. You should have been able to check in, regardless of the time of day and this has been addressed with the staff member. Glad the rest of your stay met your expectations and we hope to see you again soon.

"Stopover on weekend trip to San Diego"

4
08/07/2016

Great Value, above average clean rooms, very comfortable bed, great water pressure with plenty of hot water, outstanding hot 7 cold breakfast buffet. Definitely would stay again on a trip to CA or back. Somewhat understaffed at the front desk, required 2 people.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to send us your comments on your stay with us in Yuma. We do apologize that you had to wait longer that anticipated at check in. Hope you had a safe and enjoyable trip to California and look forward to seeing you again.

"Yuma trip"

4
08/07/2016

Even though the temps were hot outside the air conditioner worked great and we kept cool the whole time. The breakfast was fantastic and the staff was pleasant and professional. The decor could use some upgrading but it was fine. The room was clean and everything worked. I would recommend staying at this Bestwestern

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. We are undergoing room renovations at this time, so hopefully when you return, you will notice a big change. See you again soon.

"Birthday Get Away with my Sancho"

5
06/07/2016

Stayed here for my Birthday. Had a great visit, was upgraded to a Suite with a hot tub. Excellent service and the Hotel staff were just great. Happy Hour and breakfast were very good. Couldn't ask for a better Birthday stay!!! Room was very clean, and considering it was by the pool very quiet! Had a sitting area, kitchenette and hot tub in the bedroom with a king size bed. Very comfortable bed with lots of and snoring room..

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you had a great birthday with us! Thank you so much for taking the time to let us know how everything was for you. We hope to see you next year on your birthday!

"unexpected"

2
05/07/2016

Beginning with the first night as soon as we got to the room I lean over to turn off the lights I seen candy wrappers on the side of the bed okay no biggie the maid missed a spot the next day we woke up early to attend a funeral and we returned to take a nap around 3 pm I was awaken by banging, scraping, hammering I believe drilling from the room next door no one informed me that this would be going on and it went on for a least 30 minutes. Next the draining of the water in the sink was very slow like clogged I called the front desk they sent some one which took about a hour he came look at it said it was fine call back if I had any more issues well my kids went to brush their teeth and the water started to fill up, I called again he came back with Draino in and also realized that that their was no chain linking the stopper and the piece to lift it up so he had to put one on. The maids we had to hunt down to clean our room then when they cleaned it left towels but no face towels, no bags for the ice, we took our own trash out and every day we had to ask for face towels and to have our room cleaned and it was constant battle because the maid assigned to my room didn't speak any English. before departing I look under the bed to assure nothing was left behind and do you know it was all kinds of trash (not from us) under the bed yuck I wish I would have look in the beginning of our stay because I would have left. Last and most importantly I place a set of earrings and necklace on the night stand when I returned the room was cleaned and when I went to put my jewelry on I found my earrings on the floor next to the bed and night stand and no necklace I search all around the room for my necklace and nothing check my bags nothing so magically my necklace came up missing. I couldn't wait to check out

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We would like to thank you for the time you spent in informing us about your stay at our hotel in Yuma last week. Please accept our apologies for the inconveniences you encountered with our housekeeping and maintenance departments during your stay. This lack of service is not acceptable and not up to our normal high standards. We do not intend to offer you any excuses, as there are none. We did notice that Best Western awarded you 6,500 points to your awards account. As a good faith gesture, we awarded you an additional 6,500 points, for a total of 13,000 points. Again, we apologize and hope you give us another opportunity to serve you better in the future.

"Yuma stay"

5
29/06/2016

I was in Yuma because of dental work in Mexico. This hotel is easily located off the highway. Great staff and clean comfortable rooms. The evening get-togethers in the lounge area was fun. 2 free drink minimum . Breakfast was outstanding; no matter what your choice is. Can't wait to stay here again.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so pleased that you enjoyed your stay with us in Yuma. Hope you get a chance to visit us again soon.

"Very good stay-Excellent breakfast."

4
26/06/2016

We came out to Yuma from San Diego just to check it out. 119 degree heat is truly an oven! Check in was great and room was very good and the air worked well. Shower was good. Bed was a little soft for my taking. Lots of stores around the immediate area and easy access to interstate. Staff was helpful. Breakfast was excellent and the highlight. The 2 guys making the hot breakfast took pride in their cooking and preparation. You don't see that elsewhere. Everything was delicious. They even had bananas, a sign of a good breakfast area. Overall, it was a very good stay and a great price. Don't skip breakfast!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks for taking the time to tell us about your stay in Yuma. So happy we served you well and hope to see you again.

"Excellent!"

5
25/06/2016

One of the nicest BW's we have ever stayed in – and we have stayed in a lot of them all across the US. We got a goody bag at check-in, which is always nice, and were offered a complementary bottle of ice cold water. Great room with big HD TV, good WiFi, fridge and very comfortable bed. The staff was very friendly. Great happy hour and breakfast (scrambled eggs, bacon, tater tods,...) at PJ's. Located in a shopping mall. We will definitely stay here again.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We certainly appreciate your great comments. So glad you enjoyed yourself while in Yuma and we hope you come back to see up again soon.

"Jewel in the desert"

5
25/06/2016

What a great find! This hotel is so compact and ready to serve the travelers. Really nice and very clean rooms, with bedroom, living room, great kitchen. They offers a happy hour with two free drinks. A wonderful free hot breakfast. They have a nice area with tables with umbrellas and also offer Bar B Ques. While we were having breakfast we had a chance to meet Chris Schilt the General Manager, he stopped by our table to see if we were having a nice stay.The staff were friendly and helpful.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks for your great response. It was a pleasure speaking with you at breakfast and we look forward to seeing you again soon.

"Quiet location near mall and interstate"

4
23/06/2016

Location good with nice pool and hot tub.Handy having PJs bar next to pool which also served good hot breakfast plus usual fast food offerings during the day. Lots of restufants nearby and handy for local attractions"

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments. Hope to see you again soon.

"Clean, convenient and pleasant."

5
22/06/2016

This place was great. Convenient to all the historical places, A shuttle to transport you to nearby restaurants ans/or malls. A delicious hot breakfast buffet. Early evening social hour. Staff was pleasant and helpful. Great place to stay.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
It was our pleasure to be your host during your recent stay in Yuma. We appreciate the great comments and hope to see you again.

"Very Excellent"

5
22/06/2016

I would not stay any where else in Yuma. They have an outstanding staff. The restaurant is very good The hotel is conveniently located to any activity. There are several good restaurants close by and of course the Mall

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your great comments. We strive for the best service around, and it shows. See you again soon.

"First stay at Best Western Yuma AZ"

5
20/06/2016

I was surprised as I thought Best Westerns were cut rate motels. The customer service was exemplary! Especially Jeff. There were amenities we didn't use, but I was impressed with their FREE happy hour and they also have extremely affordable rate for pets.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
I sincerely thank you for your response. Jeff is definitely an asset to our service level. Hope you and your pet come to see us again soon.

"Great Hotel, Great Staff"

5
18/06/2016

We were on a road trip through the southwest and stayed at the Yuma Mall Hotel unfortunately only for 1 night. The hotel was clean, staff unbelievable, and the amenities great (breakfast, happy hour, pool). The staff appeared to try to do everything to make our stay enjoyable. Great location and enjoyed our stay and would have liked to stay longer but had a flight to catch in Las Vegas.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments regarding your visit with us. We do appreciate each and every one of our guests. Hope you had a good trip to Vegas.

"Very good."

5
14/06/2016

Great place, good location, nice service. And if you need 200 characters, you have the problem. So, lets try 1jnfohebkl4hgdnds,khlnjlgj. and mojnfghglrjkehlfjl then, nofilhekhkenlf Trip advisor, needs a better software program, because this hotel, is just fine.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks for taking the time to let us know how your recent stay was with us in Yuma. Sorry about the software problem, but your comments came through! Hope to see you again soon.

"Always satisfied"

5
10/06/2016

We started using this BW Yuma Palms a couple years ago. We usually go to Yuma twice, sometime 3 times a year. This is the best place to stay for the value. Breakfast is wonderful, nice to have a fitness center when I can use it, and it is convenient for shopping, and getting to Algadones!

Chris S, Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great comments!! It is our pleasure to have you as one of our satisfied guests. Maybe you can make 4 trips this year! See you again soon.

"Doesn't get any better then this! "

5
09/06/2016

I can't say enough about this property. I would have to say one of the nicest places I've stayed yet. The staff is very nice and helpful. The rooms are absolutely beautiful and well appointed. Large tv with micro/fridge coffee maker. The onsite cafe was a real nice bonus. With evening drinks available it made for a pleasurable stay. Hated to leave but will definitely be back. Thank you for a very nice visit.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for the incredible comments. We have taken major strides with our renovations and service and we are pleased that you stayed with us. Hope to see you soon

"On the way to Mexico."

4
03/06/2016

Stayed one night while on the way to Mexico. Great location, convenient to Mall and restaurants. Wonderful staff, rooms were clean and comfortable. Breakfast was what you would expect at a Best Western, lots of it and very filling.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for staying with us on your way to Mexico. We truly appreciate your great comments and look forward to seeing you again soon. Safe travels.

"Great stay!"

4
03/06/2016

Stayed 2 nights. The service was top notch. The staff went above and beyond to make sure we were taken care of. My only complaint would be that the towels feel like sandpaper, but everything else more than makes up for it. The newly remodeled rooms are very comfortable. I'd stay here again and recommend this place in a hot minute.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Lisa, thanks so much for taking the time to let us know about your stay with us in Yuma. We are happy that you had a great time with us. See you again soon.

"Best place to stay!!!"

5
03/06/2016

The most comfortable beds like sleeping on a pillow! The rooms were beautiful and very clean! They had a refrigerator, coffee maker, microwave, and a cafe. The free breakfast was delicious! The breakfast consisted of eggs, potatoes, biscuits and gravy, cereal, waffles, yogurt, bagels, toast, fresh fruits and lots more not mentioned. Jacuzzi, pool, and beautiful landscape. This is the best place I have stayed at so far!!!! Will stay again most definitely!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Tonia, we are so happy that you enjoyed your stay with us while you were in Yuma and really appreciate your comments about staff, service and amenities. Hope your future travels lead back to us.

"Comfortable accommodations and good pit stop"

5
02/06/2016

We chose this hotel on our way into San Diego. It had everything we needed for a comfortable night's stay. Comfy beds, plenty of hot water, two TV's in our 2 queen bed 2 room suite, good wi-fi. Air conditioning worked like a charm. Breakfast was very good with both hot and cold foods and plenty of options for the health-conscious. I wasn't crazy about the coffee...they need to serve a better brand. Everyone I met from front desk, through the halls to the breakfast room were all friendly employees. I thought that was nice. Gym room small but clean and adequate for commuters, didn't try pool but looked clean. Plenty of parking. I recommend this hotel.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
thank you so much for your great review. We appreciate you and all of our guests and strive for that extra touch and service that makes your stay special. Hope your trip to San Diego was a good one and we look forward to seeing you again soon.

"Great Hotel"

5
01/06/2016

We really enjoyed this hotel and found it using hotel.com. The free breakfast and WiFi was great! Plus my son loved their swimming pool. If we come back next year we will stay here again! Easy check in and check out too!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking the time to send us this great response. Glad you and your family had a great stay and we look forward to seeing you again next year.

"2nd Home in May"

5
26/05/2016

After staying in one place for 3 weeks you get to know the place. The people that are the spirit of this place make this a great place to stay. Jesse and Mannie's morning breakfast is always hot and delicious and Jesse is always there if you need a hug to get your day started. The housekeeping staff are the best. I can honestly say I never saw them but my room was cleaned daily and Sandra would even leave me notes. Chris who i think keeps the place going was the one I saw the most. He was always on the go on the grounds always smiling. I had one issue where they were remodeling the room next door late into the evening. I went to the front desk and they had the workers quit for the night. The next day I was moved to a presidential suite. The only downer at all was the noise factor. My partner in another room was by the pool and he just turned up the tv. Me I am use to quietness so I never got use to the steet noise or the parking lot noise. It was alot better once I was moved so I would recommend a room on the back side if you are no use sensitive. If I am ever to return to Yuma, I am staying here again. I will miss my new friends here.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking the time to let us know how your extended stay was with us. Many times, we hear the negatives, but not the compliments. We appreciate you and hope to see you again soon.

"Best western yuma, az"

4
25/05/2016

Room items needed repair. Room smelled old. Bed was wonderful Staff is to be commended. Location was excellent. Upgrades look great. Will stay here again in future. Will recommend to friends and family. Pool was warm and clean. Appreciated internet. Free breakfast and happy hour were fun way not meet other guests and food was great.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Mary, we are sorry that we disappointed you regarding your room during your stay in Yuma. We are undergoing renovations, so we are a work in progress. We hope you give us another opportunity to serve you better. Thank you again.

"Old feeling but upgraded"

4
23/05/2016

My stay was a week day. I was surprised how busy the hotel was. The lobby are was nice and had been updated. The room felt like I needed a Tom Selleck mustache to fit in. It had a wet bar and mirrored sliding closet doors. While it had been updated the layout still felt dated. The free breakfast was well worth the stay vs. other hotels. Overall I had a good experience and would stay here again if the price was right.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to respond. As you noticed, we are having "growing pains" and hope you will visit us again soon when our renovations are complete.

"A great place to stay"

5
21/05/2016

We stop here every time we go to San Diego, which is 4 or 5 times a year. We stay on the way West, and on the return East. We've been doing this for at least 3 years, and the place is the perfect place to stay. Very well run. The value is usually excellent, for example $79.00 / night. When they are busy, it is higher, however. But you can't go wrong for service, cleanliness, breakfast and a great pool if you are hauling kids.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind comments. We strive for excellence with our guest service and your reply shows that we are on the right track. We hope to see you again soon.

"This place is a gem"

5
20/05/2016

Wow, I can't say enough wonderful things about this hotel. My expectations were completely blown away! All staff members I interacted with were extremely friendly and committed to delivering the highest levels of customer service, but there are two particular stand-out employees: Juan and Jessie. We arrived late at night and couldn't find our hotel room. We were exhausted and my mom can't walk long distances, so we couldn't really walk around the facility to find the hotel room. Juan was extraordinarily kind and patient and walked us from the lobby right to our hotel room, asking if there was anything else he could do. The next day we ran into him and he asked how my mom was doing. Such a wonderful, thoughtful gesture! Jessie at PJ's restaurant has a wonderful, gregarious personality that makes the dining experience very pleasant and enjoyable. The amenities inside the room are top-notch. The bed is ultra comfortable, the kitchen is nicely equipped with a modern fridge, and the TV has wonderful channel selections. At times it felt like I was in a resort. Plus, you can't beat the price. What a gem of a hotel. I need to find an excuse to go to Yuma just to go back to this hotel!!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We were so pleased to read your comments about our hotel in Yuma. Our staff goes the extra mile to ensure that our guests have the best possible stay ever. I will pass your compliments on to Juan and Jessie.

"Good place to sleep"

5
16/05/2016

Clean rooms and nice staff. I was only here for one night and had a good sleep. I was here by myself but I is a good place to stop with the family. Didn't had breakfast so can't review that. There's not much to do here, I was just passing by.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks so much for your great comments. Hope you stop by again soon.

"Nice Motel"

5
16/05/2016

Good location, great value, and great staff. The breakfast area is clean, has good food, and has a great staff. The location is close to the mall that has major department stores including a Sam's Club.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Ken; We certainly appreciate the great things you had to say about our Best Western InnSuites. It's nice to hear!

"Still needs some things renovated"

4
15/05/2016

Overall, our stay was pleasant. The hotel has been going through a renovation. It looks brand new from the exterior view. Room itself was very nice, but still had some items that needed to be replaced like the shower faucet needs replacing. Just a few little things, but overall very nice room. I always enjoy a room with a refrigerator and a microwave. Great extra add on.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your comments. We apologize that you encountered some of our ongoing renovations. We are improving the property and we hop it shows. See you soon.

"Stop over"

4
14/05/2016

Met our needs. The area had stores for shopping, and a wide variety of places to eat. The staff was friendly and accommodating. Breakfast at hotel was great! The breakfast had a wide variety of food to offer, both hot and cold. Would stay here again.

Chris S, Guest Relations Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Penny; Thank you for your kind comments. We look forward to seeing you again soon.

"great for the money spent"

4
10/05/2016

Seems the staff like to work here. everywhere greeted with smile and acknowledgment. seems the management knows how to treat their staff and thus the guests are treated well. A pleasant stay for the money.

Chris S, Front Office Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your nice comments. We have a great team and their enthusiasm shows.

"Thumbs Up!"

5
10/05/2016

I did not expect such a nice, clean room, considering it was one set aside for travelers with pets. It was quiet (had room away from the highway), the breakfast was good, and the Happy Hour was a pleasant surprise. The dog and I were both very pleased. There's a great dog park located nearby which made it great for him!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We appreciate your comments. We strive to make our guests (and their furry friends) happy. Hope you come to see us again.

"May 2016"

4
09/05/2016

Hotel was above average as usual. The beds and pillows are average but suffice for my needs. They open the breakfast at 0530 to cater to the working class with a hot breakfast. The breakfast includes eggs, sausage gravy/biscuits', potatoes, and a meat product. The staff is very courteous and friendly.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your comments. We have recently renovated PJs and we are glad you enjoyed it

"Nice Place to Stay"

5
09/05/2016

We were pleasantly surprised how affordable the stay was compared to the services and cleanliness of the hotel. Staff were very friendly and helpful. We were only making a quick stop over from San Diego to Phoenix. Kids have asked to plan another trip to Yuma to explore and stay at Best Western InnSuites Yuma Mall.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for staying with us. We hope to see you and your kids again soon

"Just what we needed"

5
09/05/2016

We stayed here for one night on our touring trip around Nevada, Arizona, and California. On the leg from Phoenix to San Diego we wanted to break the trip with an overnight stay and found this Best Western property excellent value and great accommodation. We found time to relax by the outdoor pool and Jacuzzi, and took advantage of the free drink happy hour at PJ's. Our stay was made even better by the complementary upgrade to a suite. Would stay there again if ever passing this way.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for taking time out of your travels to let us know about your stay. See you next time.

"Great Place in Yuma"

5
06/05/2016

Every time we stay here it is amazing! We have stayed several times in the last month, and at every stay the service has been great! Roy ( at the front desk) always goes above and beyond to take care of us. The rooms are always clean and the price is reasonable. Everywhere you go, the staff is friendly and helpful. The hot breakfast is great, and so is complimentary Happy Hour! It is very close to shopping and food.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind words. We are so glad that you enjoyed your stay. See you soon

"We really enjoyed staying at this place"

5
06/05/2016

Great location and walking distance to a lot of places, if you don't have a car and don't mind a short stroll. Love the staff at PJ's bar, so friendly and breakfast is wonderful. The social hour with free drinks is a very rare treat from a hotel, but this place has got it. Love the pool, clean just like the rooms are modern and good size. They even offer a shuttle service to the border for a decent price. We hear a bit of traffic from interstate but it's not bad. If and when we come back to Yuma, we will come back to this great hotel.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We appreciate your comments and look forward to your return trip to Yuma

"Look No Further. Love the perks! Like: FREE BEER AND WINE (Social hour)"

5
03/05/2016

Way more than I was expecting. The FREE Social Hour at PJ's Cafe wasn't awkward nor skimpy on quantity. It was boisterous and fun like a local bar. 5:00-6:30 daily young and old come have a cold one in the bar, on the patio, even on the cushy loungers in the POOL area! I didn't see Snacks advertised, but sure enough, a little nourishment was provided as well. AS FOR THE ROOM: Ours was very quiet, facing the parking lot (I read the pool side can be louder) The temp was perfect- consistently- and AC was only a low hum, never clanging off/on. SHOWERS were glorious. A REAL hair dryer is provided. All new granite counter, new microwave and fridge. Comfortable Beds with variety of pillows. My daughter will attend AWC and I told her coach to network with this hotel to support it with their guests! Looking forward to more visits.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great response. Thanks for networking with the coach! We look forward to seeing you soon.

"Great Hotel suites closest to Cracker Barrel !"

5
02/05/2016

We have stayed here before and have enjoyed each stay in the suites. We travel from Los Angeles to the closest Cracker Barrel and this Hotel stay puts the icing on the cake. The suites with the Jacuzzi really put the exclamation on relaxing. Both the wife and I came home with pictures of the room to rant about the amazing deal we received and the room. We recommend this experience to our family and friends. Will also be doing some facebook post also.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your great review! Spread the word and we will see you real soon.

"Pj's Pub"

5
30/04/2016

Great staff and good food Pj's pub is an awesome place to relax at the end of the day. With a social hour, cafe food, and 4 televisions pj's always has a great atmosphere and my favorite game. The local cooks Chris and Manny are a great team always on top of their game and ready to serve.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thanks for your great assessment of PJ's. We just renovated and with new staff, it's a great place to spend your leisure time. Hope to see you again soon.

"The best place for convenience and comfort"

5
30/04/2016

This is a great place to stay for the proximity to the Interstate and shopping. There are many restaurants in the vicinity. The hotel is clean and comfortable and offers a great pool and fitness room. Can't beat it for the price!

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your great response. Come see up soon.

"Great value but noisy"

4
27/04/2016

For the most part, we had a very pleasant experience at this hotel. All the staff was wonderful; the room was comfortable, clean, and upscale with fast WIFI; and the location was conveniently located near shopping and restaurants. It was extremely noisy, though. Most of the rooms overlook the pool and community eating area, and all the noise - especially screaming kids and laughing adults enjoying the pool - from the centralized area traveled right into our room for hours on end. It's not that I'm against people enjoying their stay, especially the kids, it's that the layout of the entire property was not designed very well to ensure some level of peace and quiet for the majority of the guests.

Chris S, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to send us your response. We do apologize for the noise issues you experienced. Next time you stay with us, we can certainly locate you to a more quiet area.

"Better Best Western"

5
26/04/2016

This is the nicest Best Western I have ever stayed in - was more like a Hilton. The room was great. The buffet was hot and good food (okay I just ate greek yogurt and fruit, but loved it). The pool was good. The gym was good. Seriously, this place was above expectations!

"Nice room, poor service"

4
23/04/2016

The room was clean, spacious, had a kitchen with fridge, stove and microwave, free wifi. Comfortable bed. Small sitting room. Close to mall with many places to eat. Free breakfast and happy hour. A good value I highly recommend...except front desk clerk, a somewhat stout middle-aged man, was quite unpleasant, even rude. They could work on their hospitality.

"Business"

5
18/04/2016

The hotel is well maintained, looks freshly painted, land scalping is maintained, the rooms are clean, the staff are most friendly and helpful. At breakfast the traditional scrambled eggs did not seem like small rubber ball like most free-breakfast scrambled eggs, they actually were moist and eatable; keep the cook.

"Left Hungry"

2
18/04/2016

Breakfast was not open at 6:30 as advertised ... I had to leave at a designated time, and left hungry ... not happy and I'll never stay here again I asked why ... no remorse just excuses . I travel often on with my motorcycle with 20 other members and nobody was happy ... never again

"Very nice stay comfortable"

5
17/04/2016

Thhis was a very nice hotel to stay at, staff is very helful they checked us in very quickly upon our arrival with a goody bag as a gift, beds were very comfortable and room was clean with everything we needed, the breakfast was awesome.

"Pleasant and Comfortable Stay"

4
16/04/2016

This hotel is a nice facility located right in the Yuma Palms Mall complex. Vey easy to find coming in from the North and centrally located. Our room was a suite and was spacious and comfortable. Bed was a 10. Staff was the best you could ask for anywhere. Price was excellent.

"Great pool!"

5
15/04/2016

The pool area has a sofa set under a covered pergola- much like a high end apartment complex pool would have. The staff was so friendly and the location was great. The mall and a dozen restaurants are walking distance. Didn't take advantage of the social hour at night but the cookies in the lobby were delicious!

"Close to outlet shopping "

4
14/04/2016

Staff very welcoming upon arrival, room wasn't quite ready so we went and had a bite right across the street where there is a big outlet mall with lots of dining and shopping. Room was extra large with king bed, sofa, sitting area, wet bar and desk area. Nicely decorated and fair size bathroom with jacuzzi tub. For all you smokers there are only 3 designated smoking areas on the property. There is happy hour every afternoon in the little restaurant where guests get 2 free drinks and the complimentary breakfast is also there in the morning. Nice pool and hot tub.

"Excellent value"

5
09/04/2016

Ask for room that is not facing interstate as the truck traffic is quite loud. each night you get 2 beers or 2 glasses of wine complimentary, Breakfast is very fresh and with quite a variety to choose from.

"Clean room, nicely furnished Great front desk personnel "

5
09/04/2016

Front staff was very professional even though I did not have a reservation (Ramona) went above and beyond to find me a room on the ground floor. The room was very nice, furnished with comfortable beds, nice flat screen TV and even a microwave and refrigerator. If you want a clean and comfortable place to stay I highly recommend the Best Western.

"Okay for Yuma... Elsewhere, I would have been disappointed "

3
08/04/2016

Old property. Odd rooms with mismatched furniture. Confusing layout leads to long walks. Another guest told us they 'black lighted' their room. They wished they hadn't. The sofa was covered - ugh. Good water pressure and hot showers. Has a pool and basketball court and an onsite restaurant. Easy to walk to the mall for more options. Nothing spectacular... Your in Yuma. Sleep and move on.

"Staff was amazing, suite was outstanding."

5
04/04/2016

Stayed in a suite around the corner from the café. The room was huge, great amenities (stove top was a huge plus). Everything was clean. It was a great place. This Best Western is on par with a Marriot or Starwood property.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
What a nice response and we thank you for taking the time to let us know that you enjoyed your trip. I hope you will always make us your choice in Yuma. I can be reached at [email protected] or 928-783-8341.

"Great experience"

5
04/04/2016

Everything about my stay was really nice. The room was spacious and clean.Bed was very comfortable Breakfast selection was awesome! I liked that the hotel was so close to the mall and lots of good restaurants

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so happy to hear that you had a really nice time here at our hotel. We will continue to work hard on making bigger and better improvements and I can be reached at [email protected] or 928-783-8341.

"Clean, Comfortable, Professional, Meets the budget too!"

4
29/03/2016

I'm a traveler and the things I look for are comfy bed, outlets to plug my stuff into, clean, breakfast offers a nice benefit. I know hotels will show some wear and tear even though they try to keep up with it, but it is not the highest on my list. Do i have an table to put and plug my laptop? Is there a fridge and microwave. There are no funky smells when i enter the room. The ice machine is clean and the ice clear. These are a YES at this property. So I will stay again. If these are the things you look for then this is a nice property for you. ps there is a pool and hot tub too!

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We do try very hard to make sure our guests are comfortable and have the amenities that will make them happy. I hope we will always have you here at the hotel when you visit and I can be reached at [email protected] or 928-783-8341.

"Good place to stay, if you can find it."

3
29/03/2016

tucked away in a major shopping area below the main highway. once i found it, everyone I came into contact with were friendly and helpful. the room that I had was large and clean. PJ's Cafe was too crowded to enjoy

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Sorry you had issues getting here but being a little hidden gives us an advantage of being quiet and a little exclusive. I hope to see you again very soon here in Yuma.

"Okay place to stay"

3
28/03/2016

Stopped in Yuma for a couple of days. Checked into the hotel and was assigned a room on the second floor (no elevators) even though I was limping and using a cane. Asked for a first floor room and was assigned one, but should I even have to ask based on my physical condition? They also have made certain parking spots reserved for Purple Heart receiptents, which is a nice gesture, but the one in front of the building I stayed in was right in the middle of the parking area with no ramps for easy access to the room. Access ramps where at either end of the building and if you are handicapped, the extra distance is not helpful. They did offer happy hour with 2 free drinks and the bartender was very nice. The complimentary breakfast was tasty.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Sorry, we try hard to think of what the guest would like but your reservation had no notes and many times guests do not want first floor because of noise above. I am sorry but the clerk meant no disrespect for your condition.

"Definitely a great place to stay"

5
27/03/2016

This hotel is wonderful, so not sure why some reviewers are giving this place poor ratings. From the moment we walked into the lobby to check in, we were warmly greeted, offered bottles of ice cold water, and the wonderful front desk person took the time to show us a map and tell us all about the amenities they offer. Our room was on the 2nd floor located across the pool overlooking the patio and pool. We had a king bed which was comfortable for us. The room included aa small mini fridge, microwave, and coffee pot. It had a flat screen tv with lots of free movie channels, and also a desk withcomfortable sofa. The usual amenites of coffees, shampoo conditioner and lotion along with hairdryer. The room appears recently remodeled and was very nice. The bathrrom includes the toilet and shower in a small space and sink snd closet are located in a nook outside the bathroom area. these spaces are also renovated and the room was spotless. The hotel itself has a nice little cafe/restaurant on site which serves the free breakfast. (bacon, scrambled eggs, hash, potatoes, hard boiled eggs, breads, cereals, yogurt, and waffle maker with coffee, hot chocolate and teas). The hotel also hosts a haapy hour from 5-6:30 pm and they put out tortilla chips, and cheesy chili for topping (the chili is served cool and would be much better hot though). Along with this they offer guests one free drink (beer on tap includes coors light, bud light, bud, and a amber ale,), they also have several box wines, and sodas. You may also order food such as appetizers and bar food like burger and fish and chips which are really reasonably priced and a nice surprise that they do not try to price gouge you for being a restaurant on site like most hotels do. They do have a pet area, so it is nice that pets are also welcome, given that animals are a part of so many families. The location is also great in that it is far enough off the highway that you dont get the traffic noise, yet close enough for easy on and easy off access. The mall is literally down the block with lots of shopping options and a huge array of restaurants all within a few blocks. For many people coming to the area for dental care in Mexico, this hotel is about 6-7 miles from the border crossing. For the price point, amenities, cleanliness, friendly staff, and comfort, I really cant see giving this place any less then 5 stars.

"Good to stay overall"

4
26/03/2016

The room was clean, all staff were very friendly and helpful. PJ's Cafe was a great place for the included breakfast and was accessible without steps through a nice cement pathway. They had free wine or beer at happy hour but we were with family at that time. We had trouble accessing the room from the parking lot, had to climb over loose rocks-no pathway, the room was a little dark,needs at least one bright light to read by if you are a senior. Dad 91 got shocked with the water turned suddenly hot but I did not in the 3 showers I took. Overall its a nice place to stay-all basic needs are provided. There was fridge we used and coffee and microwave.

"California Road Trip"

4
26/03/2016

Nice place to stay with amenities close by. The pool was nice with a view. it was in a wedge so traffic was noisy. Breakfast was typical, but actual hotel was good. Shopping and nightlife close by. People are friendly. Would consider staying again.

"Great Family Getaway with excellent accomodations"

5
24/03/2016

We have stayed here several times in the past but I must admit that this time was the best. Looks like they keep up with repairs and updates here and genuinely care about their establishment, PJs was upgraded since our last visit, pool was kept clean and functional, guest rooms were kept clean and functional and Breakfast, as always, was hot and tasty, took advantage of Happy Hour Meet and Greet at PJs and they were quick to serve and went above and beyond... We were a Family of 4 and the kids were always in the pool or playing internet based video games in the room unless we were out visiting family in the area and you MUST go to the proving Grounds to see the Equipment and go have a Date Shake...

"great time heated pool"

5
23/03/2016

We Were so delighted with this one in Yuma it was good price and we met lots of happy people bragging on the facilities as we sat pool side drinking free wine .when they closed the pub I wished I had gotten the 2 free drinks offered and the spring rolls ,as the lady was cleaning I asked her for that and she was more than happy to break the rule for me after happy hour closed .We met lots of people with smiles and courtesy

"Totally Worth the Stay"

5
22/03/2016

We were pleasantly surprised about the hotel and the room. Great stay. It was located within walking distance to several food options, shopping options, and entertainment. The room was very nice. If we had been staying longer it would have been great because it had a full mini kitchen. The in room tub was very nice. Large enough for two large people.

"Great Experience"

4
21/03/2016

Worth it just for the nightly happy hour. Restaurants are less than quarter mile away. Shopping close by with easy freeway access. Was 40% less expensive than Hampton Inn. Will stay again next time traveling through Yuma. Would recommend to friends and family,

"refused to honor reservation"

3
21/03/2016

The hotel is fine... nice place to stay, quiet and in a convenient location. On my last stay they refused to honor my reservation ~ even though I am a Best Western Diamond Card holder... and I was told, "THAT doesn't matter". Instead of honoring my reservation for a room with an inground hot tub, they put me in an older suite with peeling wall paper, water pipes that clanked every time you turned the faucet on, dishes that looked like they were from a yard sale... I could go on, but you get the idea. Will I stay there again? Probably not, especially after the front desk personnel were insulting.

"ok"

3
20/03/2016

Price went up but didn"t let people know ahead of time they where doing renovations. Sure would have been nice to know. Location is great, staff was good, breakfast was only ok as thats where the renovations were happening. The room was better than before because it is bigger but the quality, like under cooked liquid eggs, was not that good and service was lacking as stuff was empty and staff standing around. Pool was nice. Not sure if we will return on our next trip to yuma.A

"room under construction"

1
19/03/2016

very poor dirty shower, slow running water terrible breakfast not worth the money go to Hilton they treat you right. The girl ignored me when I was checking out she was more interested in the three men in the office and just handed me a bill and that was that, we had a room that they were fixing there was a sign and but the shower was black and chipped around the edges and you should never rent a room unless it is totally clean that is what I paid for not a filthy bathtub with gross black around it, the people next door had a barking dog we talk to the guy he was mad and walked away from us this is unacceptable and we paid $112 for one nightmare. NEVER AGAIN FROM NOW ON HILTON. The breakfast is not free we actually pay for it, it is included in the room price so don't think you are getting anything for free you aren't, it was horrible, the pool was dirty they didn't leave the filter on so its was murky, to many things wrong. NEVER AGAIN.

"Surprised"

4
17/03/2016

We were pleasantly surprised how nice this Best Western is. It is in a great location for shopping and restaurants. The happy hour was very nice and the breakfast better than average. If and when we stay again would prefer an inside room as am a light sleeper and freeway noise kept me awake

"Nice place to stay."

4
14/03/2016

I stayed here for one night on March 13th. The room was clean, although wearing out (the wallpaper was peeling in a few places, and a few of the bathroom tiles were cracked). The wifi ran well, and breakfast was good. Located close to gas stations, shopping, and restaurants. I would stay here again.

"Things Are Changing"

4
14/03/2016

We have been staying at BW Inn Suites Yuma Mall for a couple of years now. We enjoy that they are pet friendly, but they have also made some major improvements to the breakfast area. The check in process was much more efficient and fast this time.

"MORE BANG FOR THE BUCK"

5
13/03/2016

Where can you stay where the room is clean, the food is excellent and the staff is helpful? Best Western in Yuma. When you are there, at 5:00 you get 2 free drinks and chips with salsa. you get a breakfast that is not only tasty but hot. now that is a plus. I had a truck parked close to my room and it was running and had to run the entire night since it was a vegetable truck. I called the office and asked if something could be done and with in 5 minutes the truck had moved. wow. where does that happen???? I know best western in yuma

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
What a nice response!!! We really do try hard to make our guests happy and my staff is amazing with promptly responding to our guests and any issues you may have. I hope you will always stay here when you are in Yuma. You can contact me at [email protected] or 928-783-8341.

"Great location!"

4
12/03/2016

We travel with our dog so being pet friendly is imperative for us. This was a really nice Hotel, anything you could need us right there, shopping, fast food, restaurants. Rooms are good. Generally I find the free breakfasts pretty so/so.....this was actually very good!

ChristiGibel, Owner at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We appreciate and thank you for taking the time to comment on your recent stay here in Yuma. Our guests mean the world to us and having your response helps motivate and inspire us to work harder. I hope to see you back again soon and I can be reached at [email protected] or 928-783-8341.

"Great facility"

5
12/03/2016

We always stay here when we have medical visits in the area. They have the best breakfast we have found anywhere. If we need help, the folks at the front desk are very helpful. The rooms are convenient, clean and beds comfortable.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you! We have many guests who come here for medical and dental services and we really look forward to you returning. We just reopened our cafe and hope you will enjoy breakfast and happy hour. I can be reached at [email protected] or 928-783-8341.

"Very nice staff; thin walls in room"

3
10/03/2016

If you don't care that you WILL hear your neighbors on the other side of the wall, then this hotel is nice - free breakfast and manager's reception, very friendly staff. I had to move to another hotel because I couldn't sleep due to the noise next door (walls are very thin). I was in a beautifully renovated room, so it was gorgeous to look at, but dysfunctional. Also, internet kicks you out after a few minutes of inactivity; have to re-login several times.

"Best Western InnSuites Yuma March 2016"

5
08/03/2016

My wife and I found the Best Western InnSuites Yuma to be wonderful. The service was excellent from check in to check out. Upon checking in, we were given complimentary bottles of water and some goodies in a gift bag. When we arrived at our room, our room was a lot more that we had expected. Everything was clean and well maintained. Our spacious room had a king size bed, a couch and a coffee table. I especially enjoyed the amount of movie channels that were available on the local cable TV system. If you have time to shop, this place is surrounded by a mall. You just can't go wrong. What we disliked was the breakfast experience the next morning. The breakfast area was full. There were special events going on that weekend and the hotel was completely booked. The issue we had was with an overwhelmed staff. They ran out of forks and a staff member was sent to purchase more. One of the staff members was rude, muttering rude remarks under his breath, because guests would not close the lid on the serving trays. Perhaps if there was a sign stating "close the lid," that may not have been an issue. Regardless, guests should be treated with respect and professionalism. All in all, we enjoyed our stay. Next time we are in the area, we will definitely stay at the Best Western InnSuites Yuma.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to let us know about your stay here. We want our guests to feel appreciated and are working overtime to make the hotel better and more efficient. Please come back very soon and see our new cafe and have a bite to eat.

"old but comfortable"

4
08/03/2016

This hotel is within walkng distance of Yuma Palms Mall and restaurants. The hotel is spread out over a number of buildings 1, 2 or 3 stories high. You can tell that the hotel has been around for a while, although we found no problems with our upgraded suite. The pullout couch/bed should only be used by a child but even then you are sleeping on the coil springs! It would appear that in February there were a number of long term winter visitors staying here. At 5pm they have a sort of happy hour with drinks and snacks. The pool is heated and there is a hot tub. There is a large tennis/basketball court. A small library has book exchage. The computers in the lobby have an old operating system and some applications will not run. The wifi is good.

"Nice place but problems"

3
07/03/2016

We stayed in a suite that had two rooms and bath with two tvs and a kitchenette. Very nice layout. The biggest problems was the unfunctionable fan in the bathroom and the inconvenient entryways. Nice hotel though.

"Great location price and amenities "

5
03/03/2016

This was a great hotel chain getting discounts for bcaa and senior we stayed two nights while zipping across border to Mexico to get some dental work done. Included hot breakfast fruit cereal granola bars and each night a free cocktail happy hour with beer wine and snacks! Clean great amenities and walking distance to restaurants like red lobster famous daves we ate at both. Had pool hot tub. Off main highway enough so quiet too an enjoyable stay!

"Another word for average....best western "

3
02/03/2016

Noise was an issue with the road noise and cars pulling into the car park which leads me to believe the walls aren't very insulated. The breakfast is horrible so I wouldn't even bother. Reception staff struggled to explain directions to our room which was frustrating but despite this the rooms are comfortable and clean.

"Best Western Hotel"

5
01/03/2016

Great place to stay, great breakfast, great team. Had to find a hotel while RV was down for paint repairs. Drove to California in morning. Returned in afternoon to Yuma, AZ. Best Western is always our pick. We used Best Western on our trip from Alaska to back east/

"Spacious room"

5
22/02/2016

Nice 2 room suite.. plenty of room for adults and kids.. with a kitchenette with all cooking supplies provided for long stays (dishes/pans ect) Bottled water & coffee in room. Nightly happy hour with 2 free drinks per guest was a unexpected surprise.. they even had nachos out to snack on. and location was great .. within walking distance of lots of stores & resturants

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to post about your recent stay here. We are having a great time meeting new folks and our happy hour is a great place to make new friends. I hope you will always be our guest. I can be reached at [email protected] or at 928-783-8341.

"Great place to stay for a weekend"

4
22/02/2016

My husband and I stayed here Valentines Day/ President Day's weekend. I really liked the layout of the hotel and the front desk staff was really friendly and nice. If you are a member they allow you to have a late check out until 1:00 and you get Bath and Body works products. More perks: We brought our maltese puppy and only had to pay $15 dog fee (other places we checked were up to $75) Plenty of hot breakfast and it was REALLY a busy weekend Plenty of free parking The wifi was fast and free We would definitely stay here again!

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Glad to hear your had such a great time here! Our Presidential Suites are romantic and relaxing and we love dogs here too. I hope you will return and stay with us again. I can be reached at [email protected] or 928-783-8341.

"Near Midnight with Ramona and Jared"

5
21/02/2016

Ramona was beyond helpful with obtaining my reservation from BW.com as it was not showing in her system. She was patient, informative, and had things worked out in minutes. Jared was extremely helpful with helping me retrieve my pet from underneath the bed as I was attempting to get back on the road the next morning. He was conscious of not scaring my pet and polite. This was not his first time retrieving a pet from underneath a bed! Ramona and Jared were great representatives of the BW brand. I would stay at this property again simply from their positive attitudes and helpfulness.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Ramona and Jared are such amazing team members here! Thankfully most of us are pet owners and lovers so helping the little guy out is an easy thing for us. I hope that you will return to stay here again. I can be reached at [email protected] or 928-783-8341.

"Satisfied Guest"

5
20/02/2016

I stayed at the property for a few days. I heard they are renovating PJs restaurant. I think it is very good the hotel does stuff like this for the customer and value what we have to say. It's nice to know that in a few weeks there's going to be a better something in this hotel unlike others that decides to stay the same with there designs that I've seen. I like to see improvement on hotels and renovations and going the extra smile to make things look great for the customer and not leave as is. This hotel is doing a great job focusing on attention to detail. It has very good employees and management that I talk to in my visit there as I asked to what was going on to the restaurant. It's a very good property. I saw all employees hard at work the other day and you don't get to see that often. Good hotel with good ideas to keep productivity and great personal. I will definitely be back to see how PJs is.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for being understand about our cafe renovation. We are so excited to have a bigger, new and brighter place to serve meals. I think our guests will be so surprised. You must come back and stay and I can be reached at [email protected] or 928-783-8341.

"Great Hotel"

5
18/02/2016

This is a great hotel, all the staff was very nice and helpful. The room was clean and fully stocked. Even though the breakfast area is under renovation, it is a larger place and breakfast was great. I recommend staying at this hotel.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for your kind response and patience regarding the renovation of our cafe area. We are working hard to restore the area quickly and we are excited for the re opening in March. I hope you will return to stay and if I can be of service, reach me at [email protected] or 928-783-8341.

"Great experience!!!"

5
17/02/2016

One of the nicest hotels I have stayed at. The rooms were very clean and comfortable, also the customer service was outstanding. I highly recommend if traveling through Yuma that the Best Western be the one and only hotel you even think of staying at!!!

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
It is so nice to hear that we provided you with great service. It is so important that our guests are treated promptly and have a relaxing stay here. I hope you will always pick us as your place to stay in Yuma. I can be reached at [email protected] or 928-783-8341.

"Great Service"

5
17/02/2016

For passing through to go to San Diego, we stayed at this Best Western and it was nothing but great service and great rooms. The rooms were clean and everyone that we spoke to were very nice. I would gladly stay at this hotel again. The hot tub and pool were very comforting as well.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
I love the fact that you got to "stop over" on your way to San Diego. We are working very hard to continue our upgrades in rooms, the cafe, landscaping and all public areas. It is wonderful to meet new guests and welcome back the return guests too. I can be reached at [email protected] or 928-783-8341.

"great place to stay"

5
17/02/2016

very nice place to stay the staff is very friendly rooms are clean and had everything I needed wonderful pool and perfect area close enough to everything. will definitely be staying here again our room was always cleaned for us the kids loved the pool

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
On behalf of the staff and management, we thank you for the time it took to respond about your recent stay here. I am working with the staff to make the hotel better, more relaxing and we are renovating our cafe, upgrading rooms and continuing to be the best in service. I hope to hear back if you need anything at [email protected] or 928-783-8341.

"Stay somewhere else"

2
16/02/2016

Problem after problem,.All stairs, no elevator. A/C not working properly. came everyday to "Fix" it. our room was a disaster, don't stay in 364. Terrible maid service, dirty rooms. Suite with no utensils, or glasses. shower head coming out of wall, vanity light hanging sideways. sliding door on closet off track, just sitting up. washing machine in pool area, had to have pressure on lid to work

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So sorry you had such a bad experience. 364 is not a bad room and we did ask you if you wanted to relocate due to the air conditioner issues. We did however promptly respond. I am waiting on the 2 brand new washing machines to install in the guest laundry since they get so much use so that will be nice. Very sorry you were so disappointed.

"Service"

3
15/02/2016

They Forgot to clean the room more than once always something not done. One day they'd forget toilet paper and Kleenex. Forget to put coffee. The room was only vacuumed once and that was the 13th day. The rooms need updating bathroom grout was horrible. Carpet very dirty. Most of the staff were very friendly. They were redoing the restraunt so always had to go out to eat.

"Nice hotel, situated far enough from the freeway to be quiet"

5
12/02/2016

Yuma is expensive in the winter time and most of the hotels are packed. This one raises its prices like the others but it is a large hotel and I have never failed to get a room for $116 which is a bit on the high side but the actual room/suite is very nice for a mid to lower range hotel brand. The grounds are well kept, the swimming pool was warm and very pleasant and the hot tub felt good on my bad back.

"BEST Staff and Location in Yuma!"

4
09/02/2016

The staff is what made our experience a 5! They are remolding, but our room wasn't one that had been renovated yet. Still, it was clean, the pool and hot tub were clean and in great working order. The Conference Room was comfortable, and the breakfast buffet was good. But Jarrod the shuttle driver went above and beyond for us! He was the one who truly made our trip so enjoyable. All the staff was great. The location is perfect, there are numerous stores and restaurants all within walking distance or very short ride. They are renovating the rooms (needed), but the price was good. We will be back! Enrique was also helpful and I wish I remembered the name of the lady who checked us in, because she was a big help when we needed transportation to a meeting (the cab didn't show up, she called Jarrod) and Jarrod ended up helping us the entire weekend. It was a joy to stay there, we felt everyone was genuinely friendly much better than your "typical" customer service.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so much for being patient with our remodel here and we try very hard to make our guests happy and comfortable while updating the hotel. I will pass on the nice comments about Jared. He is certainly an asset to our property. AND, by the way, you are our 700th feedback here on TripAdvisor and you win a free night here and a matching bathrobe set. Please email me at [email protected] or call 928-783-8341 so I can get your correct mailing address. Enjoy and come back soon.

"Disappointing"

3
09/02/2016

The first disappointment was being placed in a room with a door connecting to the adjoining room. We could hear our neighbors talk, sneeze, cough and even their soft snoring in the morning. Don't place me in a connecting room unless I ask for one. These types of rooms rarely work for anyone but families or friends that know one another and want to be connected in this manner. Secondly, the breakfast was pretty bad. There were all sorts of flyers on the table apologizing because their restaurant is being remodeled and they can't really cook stuff in the meantime. However, that does not explain the lack of stock and choices. When we arrived for breakfast there were only two apples, only 1/2 a dozen yogurts and all of those were "light" which contain chemicals (regular should be the staple and light the option) and there were no meats available (i.e. sausage or bacon, both of which can be prepared in a microwave). Also the gravy for the biscuits and gravy was like water, not at all a consistency one would expect for gravy. We made due by filling up on granola bars and vowed to go to McDonald's for the next three days. One night we came back to our room about 10 pm only to be greeted by a note taped to the door notifying us that the water would be turned off at 11 pm for repairs. More apologies. I came away from this experience thinking "If you have to apologize for so many things, then maybe you should shut down until you are ready to be up and running." As to the room, one had to be extremely careful with the plumbing for the tub and shower because it was installed improperly and turned the wrong way for hot. Also, the bathroom vanity is ridiculously deep and one cannot even get close to the mirror to put on make-up. No problem, you say, there is a full length mirror in the room ... yes, but most of it was blocked by the refrigerator with the microwave stacked on top rendering it pretty much useless. Now let's talk about housekeeping. Each day we used the little bottles of shampoo and conditioner and left the spent containers on the rim of the bathtub for housekeeping to dispose of, as is usually the practice in any hotel I have been to. And yet every day we came back and the bottles were still there. It got to be amusing when the bathtub ledge was filled with 8 bottles! You might ask why we did not throw them into the trash container. Well, it did not have a liner in it so would have only made a sticky mess. While we were there, it rained one evening. The hallways are tiled. The tiles get very slick in the rain and I almost slipped. Be very careful if they are wet! On the plus side, the beds were comfortable and there were plenty of pillows. The front desk staff was nice at check-in and check out. Would I return? No, because there are plenty of hotels in the Yuma area. I do not take kindly to checking into a place that has to post apologies all over for this, that and the other thing. They advise you to tell them before you leave of any problems so that they can be remedied, but they can't remedy the wet tiles, the wrongly plumbed fixtures, the too deep vanity, the fact that their restaurant is under renovation (though they could make a better effort at providing a better interim breakfast since their flashing sign advertises breakfast, as if it is some sort of draw). I find it disingenuous to put forth a hotel with so many issues and think that it is acceptable to ask the guest to have to report things they are dissatisfied with in order to rectify them. Make a better effort in the first place so the burden is not on the customer.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So sorry you were disappointed with all of the items. We try to inform guests about the renovation and that is why the notes were put up. We have no reason to shut the entire hotel down to renovate as all brands go through this at some point. The reason for the water shut off for the 30 minutes was that a guest damaged a room with overfilling a tub and we had to shut the water off because of that. We all work hard to make the best of a temporary situation. I understand dietary needs but we do our best to accomodate everyone. We like many hotels do not use trash liners so that the staff disenfects the trash cans and liners usually hide a mess.

"Don't know what this means"

3
08/02/2016

For the price, this hotel is average to good. The rooms were clean but some were in disrepair. The staff was diligent in making sure the items were repaired and that we were satisfied with our visit. They were prompt in solving the issues at hand. They don't have elevators but you usually only one flight of stairs to contend with.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
I am not sure what your tile of "don't know what this means" is referring to. We are in the midst of updating all rooms and renovating our cafe. In the last 14 months, we have renovated 48 guest rooms and will continue until they are all finished. Most are done but with such a large hotel, it takes time. The staff and I pride ourselves on prompt service and continued dedication to the hotel. I can be reached at [email protected] or 928-783-8341.

"Nice hotel"

4
07/02/2016

We had 2 rooms booked there and were told they were both the same but before we left stopped at are friends room and it was a King with way more room in room and our room was a double queen with a very small vanity that didn't really please my wife. Rooms show there age a bit inside but overall was a good stay

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for the feedback and anytime you have a question about room types, please let me know. I am in the midst of updating all the guest rooms and only have about 30 left to go. I will continue to renovate and make big changes here for you. I can be reached at [email protected] or 928-783-8341.

"Best Western - Yuma AZ"

4
06/02/2016

Internet did not work; staff very diligent to get it working but couldn't correct the problem. Computer works in other environments. Problem? darned if I know! Reserved a room with a sofa; got a single chair instead. Inconvenient as had guests.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept my apology about the internet. I have had no outages or issues here in quite awhile but I do feel bad. As for the chair and no bed, I wished you would have immediately advised us and we could have done something to make up for this. I have more new sleepers arriving soon. I can be reached at [email protected] or 928-783-8341.

"Yuma Best Western"

4
06/02/2016

Great location. the Cafe was being remodeled so the breakfast was a make-shift breakfast scrambled eggs and sausage. The muffins were not very good. Could have had a better selection of fresh fruit. The room was very quiet.

"Best Western Yuma Az."

4
04/02/2016

A pleasant place with many nearby restaurants. Rooms are nicely decorated. Café/Bar was closed for renovation but substitute arrangements were provided that were fairly good. Parking is easy &close. They have a happy hour.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to respond about your stay here in Yuma. We are working very hard to improve the hotel and opening the new cafe soon. Please come back and stay again and I can be reached at [email protected] or 982-783-8341.

"Excellent choice in Yuma"

4
02/02/2016

What a beautiful hotel we defiantly recommend it to anyone traveling to the area. Although the restaurant and bar by the pool were closed for renovation the included breakfast and evening happy hour meet our expectations, I'm sure it will be amazing when complete. Our room called the Mohawk Suite was adjacent to the pool. It was tasteful decorated but the bathroom was in need of updating (tub/shower is awaiting its turn) and the carpet was not stretched tight so was a wrinkle by the desk making it hard to roll the chair. These were only minor and in no way effect us from recommending this property to others. This a quiet hotel between a major highway and The Yuma Palms Mall with lots of shopping and restaurants close. If you use any available discounts this is a very economical property. Give it a try you won't be disappointed

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
What a nice response. We are so excited to re open our cafe so that everyone can enjoy the brand new dining experience. We will continue to make property improvements so you must come back and see us again. I can be reached at [email protected] or 928-783-8341

"Great place stay"

4
02/02/2016

Over all this place was very nice, will stay again when in Yuma. The room was very nice with lots of room and had a great shower!! Hats off to the housekeeper's they do a supper job in cleaning the rooms.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
On behalf of the staff and team, we thank you for taking your time to comment about your stay. Every week the place is getting better and we will not stop until we make all the guests happy. Please come back and stay again and I can be reached at [email protected] or 928-783-8341.

"Nice place. Would stay here again. Good value."

5
30/01/2016

Was passing through Yuma and stayed here and was pleasantly surprised. One of the better Best Westerns I have ever stayed in. Staff was always friendly and accommodating. Large clean modern updated rooms. They offered a free "cocktail" hour in their bar area every night serving draft beer (Coors / Bud) and some wines. They had a nice looking pool. Well kept property near a mall and near the highway. Plus several restaurants near by. We walked to Olive Garden about 1/2 mile away. We got a great rate and would stay here again. The only downsides were there were several series of step so if thats an issue get a ground floor. Plus, the breakfast was somewhat poor so we skipped it and went elsewhere.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So sorry about breakfast but we are renovating our dining room and kitchen and unfortunately there is no perfect time to do it. I hope you can come back and see the upgrades and enjoy the breakfast soon. I can be reached at [email protected] or 928-783-8341.

"Old Hotel under Renovation "

4
30/01/2016

This is one of the older hotels in Yuma but has been keep up fairly well. During our stay several of the rooms and the restaurant were under renovations. The staff are doing there best to provide the complementary breakfast and happy hour in temporary quarters. Beds are very comfortable but my wife says the toilet paper was terrible. Otherwise we loved the hotel.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for the response. Yes, we are renovating and yes, our staff is trying hard to make everyone very happy in the banquet room. Our Cloud 9 beds are like sleeping in a cloud but I do apologize that your wife did not like the toilet paper. Come back and see the changes and I can be reached at [email protected] or 928-783-8341.

"Best Western Yuma AZ"

5
29/01/2016

very accommodating when we had to extend our stay beyond our initial reservation Beds are super comfy however not happy with the fact the restaurant was closed for remodeling and we had to drive to nearby establishments for food

"Fantastic Hotel"

5
26/01/2016

My stay at Best Western in Yuma was fantastic. The room was clean and had everything I could need and the bed was very comfortable! The staff was great and made the stay even better! I would recommend staying at Best Western and plan on staying there again in the future!

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy 2016 and thank you for the review. We love meeting new people here and make service our top priority. I hope that Best Western InnSuites will always be your number one choice here in Yuma and I can be reached at [email protected] or 928-783-8341.

"Great accommodations!"

5
24/01/2016

We were there for four days and it was GREAT! We had a King Bed Suite and it was very clean and well laid out; it was like a small apartment. We especially enjoyed the kitchen facilities, which included a range-top and dishes, silverware and pots & pans; this along with the included breakfast made our stay very affordable. We also enjoyed the Happy Hour each day; we met a few nice people here. We are usually RV'ers and this atmosphere is quite similar to that way of life. We would definitely stay here again. PJ's was under reconstruction so we were unable to use this but the work going on was being done without causing any disturbance.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We certainly appreciate the time you took to give us your feedback. We are trying hard to make our guests very happy and with our breakfast area being renovated, we are want all our guests to know that we apologize for the inconvenience. I hope you come back and stay and if you need assistance, please contact me at [email protected] or 928-783-8341.

"Wonderful Property"

5
23/01/2016

A great Best Western property. Room was clean, comfortable and recently remodeled. Social Hour was a great bonus when we arrived. Staff members we encountered were super and very helpful with local attractions and information. This Best Western will be our stop when we return to Yuma.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Oh behalf of the staff and management, we really appreciate your response. All of us here have a great time with our guests and are always looking for better ways to service you. Our cafe will soon be renovated and we hope you return to stay again. I can be reached at [email protected] or 928-783-8341.

"Home away from home "

5
21/01/2016

By far the nicest Best Western I have ever stayed at I had the pleasure of meeting the GM of this hotel all around grate person this hotel is consistently doings things to upgrade the rooms the desk clerks at check in are always nice and very professional the happy hour is a nice treat and they have a library also

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
So happy you found you were able to enjoy our library. We constantly stock new reading material and games for the family and it is nice to have a quiet get a away in there. I hope to see you back soon and you can reach me at [email protected] or at 928-783-8341.

"Great property with great improvements"

5
21/01/2016

My stay at this Best Western was perfect. The staff was very friendly and helpful. My room was seemed very new or recently upgraded, everything was spotless clean and well maintained. Pool area is a very comfortable place to relax. Although the on site restaurant is closed for renovations the temporary breakfast/happy hour area was clean and offered a nice selection. I highly recommend this hotel.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank YOU!!!! What a kind response and we really do appreciate the comments and use them to make the hotel better and better. I will continue to make bigger changes and you must come back and see the new cafe. I can always be reached at [email protected] or at 928-783-8341.

"Dirtiest Pit in Yuma"

1
21/01/2016

What a shame that you cannot depend upon traditional company logos when planning your overnight stays. This has to be one of if not the most nasty Best Western in the US. Dirty carpets, mold in the showers and an overall lack of room maintenance. Even the outside walkways were nasty. Cannot speak to the other rooms but do not let them put you in room 171. All I can say is, If you are staying here beware.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
I am so sorry you had such a negative experience and wish you would have immediately told us you were upset. With high occupancy, we do our best to wash walkways weekly but with the wind and dust it has been hard. I know we try hard and sorry you think that we are not to your liking. I checked your room and am a bit surprised at your response.

"?"

1
20/01/2016

We get here to find that there remodeling the restaurant right across our room on the main floor. We were ok with that because it was about 5 pm and they were going to be stopping. My husband found that the phone didn't work, the repair guy came very fast and was very nice. He couldn't fix it, and asked if we wanted another room, we declined, which that night we regretted. But we needed to go eat, and figured we had two phones so no big deal, at least that is what we thought at the time. We came back to the room at 10:30, the toilet was running and their was a musty smell. I had some essential oils and put some on a pillow close to us as we tried to sleep. Then about 11:30 or 12:00 the hammering began! So my husband dressed and walked to the office and told them, they were very nice, and the hammering stopped immediately. Which was nice, but who does construction at that time of the hour? There was no heat in the room, which wasn't to bad, it wasn't that cold, yet it would of been nice to been able to get the chill off. By this time it was very late, and my husband didn't want to walk back to the office. We were able to sleep for about four hours, then at 6:30 the maids were right outside talking away. We got up showered, which by the way, the tub was smashed in at the drain and rusted. They did leave a letter apologizing for that from the beginning. My husband just checked out and told them everything. They were very apologetic and said they would try to reverse our points, since we were using them to pay for the room. When they do that, I'll give them a 3 or 4, because if it hadn't been so late I'm sure we would of been able to get another room. Plus they were very nice, and I believe most of this was a fluke. We would probably stay again as long as we were sure there wasn't anymore construction, and we checked the room completely. ?? anyway the bed was very comfortable, very quiet after the hammering stopped, the water in the shower had great pressure and very hot. It was one night, I think the smell was from the toilet running, because the room was clean. Since they will reverse our points, again, we'd give it another try.

"Friendly Staff, but a work in Progress"

3
19/01/2016

This property is apparently in the midst of a remodel. The cafe/breakfast area was closed. Our room has nice new bath tile, but the tub had been 'refinished' and was peeling and rusty. There was an uncovered wall electrical outlet that hung loose in the box. The toilet in our room had difficulty with 'solid waste' an it took over an hour to get someone with a plunger It was another hour to get the maid to understand that cleaning the toilet required getting rid of the brown stuff. The front desk apologized and discounted the room for the night, but actually fixing the problem quickly would have been much better.

"[email protected]"

2
17/01/2016

The room has a musty smell the bathroom needed repairs looks like water damage shower curtain was ripped and old. The staff where friendly. He cafe was under construction so breakfast food was limited. We stayed there last year and it was at 4 and a half.

"Great location."

4
12/01/2016

The hotel Is found at the Intersection of I8 and I95. It Is also in the same section as a huge shopping area. This is my second stay here. The room was clean, spacious and the bed was comfortable. We had some issues with the power outlets but we sorted this out. They had a guest laundry that I took advantage of and I was satisfied with the cost and the results. The breakfast was good, not spectacular but adequate. They started renovations on the little restaurant so the last two breakfasts were a little skimpy but there was no grill access for the staff.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We are glad you returned to stay. Since we are working on expanding and renovation of our cafe, we have limited breakfast resources. We are sorry about that. Every day it gets a bit better with the variety we get better serving and cooking in foreign surroundings. Please come see the new cafe in March and have a happy new year 2016.

"Guess what's behind door 402!"

1
12/01/2016

I've stayed in this room before, that's why was more than a little upset when the front desk slide me my key cards. When I checked into the first room they gave me, I was a little surprised to find out that I was sharing the room and my roommate was in the shower. Where to start? 1. Missing light bulbs in the master bedroom 2. A "jack-uzzi" you need to leave the water running because the drain stopper leaks sooooo bad. 3. Dirty caulk along the tub and sink. 4. Furniture that belongs in a Goodwill. 5. Peeling wallpaper. 6. Barren "living room" without even a coffee table. 7. Lovely highway sounds to lull you to sleep 8. A staff and manager with no empathy and one insincere apology. 9. A kitch with the fridge in the middle of the floor because it won't fit in the gaping cavity where the previous fridge sat 10. A microwave that dims the lights when it turns on. 11. Rusty stove top. 12. Cracked don't door panels. 13. Lots of old screw holes in the walls... Am I coming back? This place is a crap shoot with rooms I've stayed in ranging from mediocre to this.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
I did try to reach you in your room, on the phone and then I sent a letter to you and taped it to the door with a sincere apology. I did try to make you happy or offer a solution but you never contacted me. I know you were not happy but we really tried when you were yelling in the lobby to no avail.

"Karen"

5
12/01/2016

We were Very impressed with the staff and accommodations. The room was very clean and comfortable all the amenities of home. I'd recommend it to anyone looking for a relaxing vacation spot. Although we didn't use the pool area it was very enticing

"Long Trip Home"

5
12/01/2016

Had already traveled 13 hours and was exhausted. My parents had stayed here once while traveling thru and told us about it. We had booked online but when we got there they offered us an upgrade which was really nice.

"Worst Western"

2
08/01/2016

Check in time 3:00pm, 5 people ahead of me. Took 27 minutes to ck in. Only one agent and she had to handle ALL the phone calls while we waited. Skateboarders on the walk outside door. Mediocre pre fab breakfast. Too bad, nice facility.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Please accept my very sincere apology that you had to wait. Check in time is 3pm always and one the of clerks was ill and another had to drive in to help out. We are sorry for this as it is high season. The skateboarders are never allowed and if you call the desk-we call the police department. Our breakfast is not prefab but real eggs, real sausage, etc. We offer fresh fruit, yogurt, 4 dry cereals, waffles, assorted breads, muffins, bagels, juice, coffee milk, etc. Sorry that you were not satisfied.

"Best Western Inn Suites Yuma Mall"

4
08/01/2016

The room was clean. The towels were soft, but just not big enough. The grounds were very clean. The layout of the grounds was very nice. I would book this location again. The beds were very comfortable.

"Clean, comfortable, reliable"

5
05/01/2016

Breakfast excellent, rooms are very nice, even tho our room was not one of those renovated. Bed is comfortable, employees are polite and friendly. Free wifi and heated nice pool with a nice PJ cafe. Definitely would come here again.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
I am happy to tell you that we will be renovating our cafe to make it even more enjoyable and bigger for you. We are constantly looking for new ways to make the guest experience better and better. I hope you will always stay here in Yuma and if you ever need to reach me, I am at [email protected] or 928-783-8341.

"Awesome"

5
05/01/2016

This place is Awesome! Very friendly and Clean!! The room was beyond clean! The staff very helpful and friendly. The bed was very comfortable. I have nothing bad to say. Very well located. Close to freeway and mall.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for giving us your feedback on your recent stay. We are starting renovation on our cafe and that means a bigger better eating experience for you. I wish you a happy new year and if you need to reach me, I am at [email protected] or 928-783-8341.

"Wonderful stay . . . Will be back!"

5
04/01/2016

Convenient to shopping and eating. Most within walking distance. Rooms were very nice, quiet and clean. Grounds were well kept. Staff was professional and very courteous. Could have asked for a better stay. Extremely good value!

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy New Year and thank you for responding about your positive stay. We have been making big changes here and will continue to upgrade and improve the hotel and service. Please come back and stay again. I can be reached at [email protected] or at 928-783-8341.

"Great Hotel to Stay At"

5
04/01/2016

The Hotel was clean, the staff professional and the location is close to everything we wanted to see and do. The hotel property is located right next to a huge mall with lots of restaurants to choose from. The hotel is also a few minutes form the Old Main Street and Yuma Territory State Prison .

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
One of the best things about our hotel is that we are close to everything but set back from the busy mall traffic and that of the exit. We are always making changes and updates and our cafe will be brand new by March so come back and stay. I can be reached at [email protected] or 928-783-8341.

"Yuma Wetlands"

5
04/01/2016

Hiking at the wetlands within two miles of this hotel with our dogs (who were welcome at this hotel) was perfect for bird watching and exercise. We also loved old Yuma. This hotel was within walking distance for bars and movie. We used this hotel as a jumping off place for our two week Mexico camping trip.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We just love dogs here at the hotel and most of us are dog owners so we enjoy meeting the pets, walking them and giving them treats. Come back and see our new cafe renovation which will be done by March. I wish you a happy new year and contact me at [email protected] or 928-783-8341.

"Favorite hotel!"

5
04/01/2016

My wife and I stayed here to celebrate our anniversary. We have stayed here on a couple of special occasions and have always loved it. Staff are friendly, rooms are clean, beds are comfortable, and if you are willing to splurge a little on price, this is the only place in town (that I know of) where you can get an actual in-room Jaccuzzi that's not just a regular bathtub with bubbles, but big enough for two adults. my favorite part! We also love the two free drinks at happy hour and the great hot breakfast (not the crappy "continental breakfast" served at most places). They always have lots to choose from....Belgian waffles, biscuits and gravy, scrambled eggs, fried potatoes, cereals, bagels and cream cheese, juice, coffee, etc. Will definitely stay here again for another special occasion

"Great room, great value"

5
03/01/2016

We always stay at the Yuma Palms hotel . It is very nice and clean and updated. The staff is very friendly and helpful.... Love having the mall so close, can even walk there. It's also very quiet and private.

"Excellent Value and Rooms"

4
27/12/2015

Stayed 2 nights here while in Yuma and surrounding area. The place was a great value and rooms were great. Alexis at check in was fantastic. She new the surrounding area and helped us locate the sites easily. Sent us on shortcuts rather than the busy roads. The restaurant was a small grill that served booze and quick meals including the free breakfast which was good. It was not a full scale restaurant. The 2 free glasses of wine a night for guests was relaxing. The main road getting there is very busy and got backed up all the time. We finally went the back way to save the trouble of traffic jams. Next to a large shopping center and Sam,s Club for cheap gas. Easy on and off I8. Good pool. Try to get a room away from the stairs to minimize noise. Would stay here again. Great cookies at check in.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for responding about your stay here in Yuma. Alexis is certainly a top notch member of our family here and we will always strive to make our guests feel welcome and relaxed. Happy New Year and please come back. I can be reached at [email protected] or 928-783-8341.

"Hotel Excellence"

5
26/12/2015

This hotel on the way to San Diego is an absolute GEM. The rooms are spacious clean and very well cared for with a delightful free happy hour along with a full hot breakfast with several tasty items. Take advantage of this stop on your travels

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy Holidays to you and a big thanks for your review. We love servicing our guests and are always looking for bigger, better ideas to make you happy. Please come back and you can reached at [email protected] or 928-783-8341.

"Fantastic Stay"

5
25/12/2015

I did not have any great expectations for this hotel as it was just a stop over between Payson and San Diego, what a great surprise! Check in was quick and pleasant, the large room was a little dark but very quiet and the bed was comfy. The FREE beer was GREAT (see photo for selection) and breakfast was fine. The internet was good. I would recommend this hotel.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
It's nice to hear that you were surprised at the service and amenities here. We have worked very hard these last 2 years with new staff and new service and updates for the hotel and we will continue to do this. I can always be reached at [email protected] or at 928-783-8341.

"Stay on long road trip"

5
23/12/2015

This was the last and the best of the quality motels we stayed at during our long trip across the country from FL to CA. With so many places to choose from in Yuma we're glad we selected this Best Western one. We found everything about it to be excellent for us ...... an elderly couple who needed a pleasant, comfortable place to stay after 5 days of driving. We plan to stay at it again on our return trip next month.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
We thank you and hope you will always remember us when you return to Yuma. I can be reached for assistance at [email protected] or 928-783-8341.

"Leaves a Short Hop Into Tucson"

5
21/12/2015

This is the third time we stopped at Yuma on the way back from So Central, CA i.e. Ventura County. I can't imagine going back to the I-10 route thru the Phoenix area when for twenty miles more I-8 has far less trucks and hassles. We just cut up around the Salton Sea towards Indio PalmSprings and leave that mess behind. This hotel is like an oasis in the desert, Nice people, comfortable rooms, and two comp drinks in their lounge and only 3 to 3/5 hours from home.

ChristiGibel, General Manager at Best Western InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy New Year almost to you! Glad you found us and hope that you will always make us your home away from home. I can be reached at [email protected] if you ever need help.

"People make a good place Great!"

5
21/12/2015

Monica was great! I called when I was 30 miles away and she took my info and I was all set up when I got there. she wanted to upgrade my room because of my diamond level but I just needed to get some sleep. Always a pleasure staying with this Best Western. The Breakfast was better then ever, the girl attending the area was very pleasant. And who ever decided on having corn beef hash on the menu should get a raise. Heck, eggs, corn beef, biscuits and gravy, I was in breakfast heaven. This location has never let me down and I believe because of the people running and working here, they never will.

"Great overnight stop! Better than we expected! "

5
20/12/2015

We chose the Best Western for an overnight stay on our way to California and we're glad we did! The clerk worked hard to find a discounted rate for the La Paz executive suite. The room was comfortable and the amenities were just what we needed. They have a quaint bar / restaurant called PJ's on site and it was perfect for a quick dinner and small talk and complementary breakfast in the morning. We will gladly stay there in the future!

"Very good hotel"

5
20/12/2015

We stayed here for 1 night and it was very good. Free wine or beer at the bar for happy hour. Breakfast was also very good with a good selection. The location is easy to find and is close to many stores and resturants

"Clean, modern motel and convenient location"

4
19/12/2015

Very nice clean and modern hotel in an area of many competitive chain hotels. Our room was quiet and parking was plentiful. WiFi was fast. Had no issues at this hotel. The morning complimentary breakfast was surprisingly good with a large selection. Easy on and off route 8 with a choice of gas stations nearby. The Yuma Mall is in walking distance and that offers restaurants and shopping.

"Well fun, good value"

5
19/12/2015

Having just come from a resort hotel which was disappointing, I was wonderfully happy to find our room, ample, full of amenities and clean. The price was good and there was a very full breakfast the next morning. I can find nothing negative to say!

"Better than most, mixed bag"

4
15/12/2015

Have stayed here on several occasions and have somewhat mixed opinions about it. I was waiting to review after having several different situations. This place is basically a very large and complicated complex with many different room experiences. We have been in at least four very different rooms. Each has had its strengths and weaknesses. Generally nice enough rooms with much better than average breakfast in unique facility in middle of complex and next to pool area. You might get lost trying to find it. Because of the different shape of the property, who knows where you will park and how far you have to walk to you to your room. The place looks like it was purpose built for a preseason baseball team to quarter there in Yuma in the spring. It is also on a unique piece of property adjacent to the Yuma Mail that leads to its shape. Had a variety of older and newer rooms and a variety of good and not so good beds. So, it seems the luck of the draw in that aspect. Generally, front office operation is pretty impressive. They seem to get it done very efficiently, but they have a lot of rooms to fill. Have gotten good deals in off-season and that is what it takes to seal the deal here. Better than the sad-shape and usually over priced Shilo Inn next door, but not near as good as the Hampton next to Shilo on 16th, which is my first choice in Yuma so far.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
I really appreciate your viewpoint and agree on the layout being somewhat difficult to navigate. It was not built for a baseball team but does appear to have the feel. Back when the hotel was designed and built, it was innovative and unique but it is a bit hard to navigate so we do try our best to help with directions. Since it is the largest hotel in Yuma, we are working hard on renovating all of our rooms. Yes, we have many different room styles, and since I arrived 2 years ago, the staff and I have worked very hard on painting, carpeting, upgrading and making the hotel much better and functional. It's a long process to do with guests in house, etc. I hope you will return and watch us continue to progress in the positive. If you need to reach me, I am at [email protected] or 928-783-8341. Happy Holidays.

"Yuma"

5
14/12/2015

Nice rooms and great complimentary breakfast. Central location is close to shopping centers & restaurants and a short distance to the Historic Downtown Yuma, Easy off and on Interstate 8. Complimentary drinks at the lounge (happy hour) is also a nice amenity.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy Holidays and we thank you for taking the time to respond about your recent stay here in Yuma. I hope that we can always make you feel welcome and comfortable and just so you know, we are making so big changes here so please return to us. If you need any help, please contact me at [email protected] or 928-783-8341.

"Yuma stay"

5
12/12/2015

I stayed at the Best Western Yuma Mall for two days and enjoyed it very much. It was a fantastic suite and had all the amenities that I could possibly want. I especially loved the complete comfort of the bed!!! It was fantastic.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
On behalf of the staff and management, we thank you for taking the time to comment about the hotel. Our stay is always thinking of new ways to provide the best guest experience for you. I wish you a happy holiday season and I can be reached at [email protected] or 928-783-8341.

"In town for basketball tournament"

5
10/12/2015

Front desk clerk was very friendly, whole check-in process was under 10 mins. Rooms were clean and serviced promptly-we were there for 2 nights. The last night we spent in the pool area-we needed plastic cups and the bartender brought them out and kept checking on us to make sure we had everything we needed. The pool closed and the employee that asked us to leave was courteous and gave us all the time we needed to head up to the rooms. Overall, a great hotel with great staff-you can tell its managed effectively-the employees went above and beyond!

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
What a nice response. The staff and I work really hard to make sure we service our guests in the very best way possible and are always thinking of ways to make sure you are happy and comfortable. If I can ever be of service, please contact [email protected] or 928-783-8341.

"A Little Odd"

3
09/12/2015

The property is fairly new and attractive, conveniently located just off the I-8 freeway and next to the Yuma Palms Mall, near a good variety of restaurants. Our room was an odd-shaped one and at first we were favorably impressed. That was until we found that 3 out of 10 lamps didn't work, one bed was missing a foot, and there was no luggage rack, and the dresser was missing a fair amount of laminate. Maintenance was very quick to respond, fixed the bed and the lamps, and managed to find us two luggage racks, so all was well. We didn't use the pool, but it looked nice enough, and they have a small library. The breakfast was good in the morning.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy Holidays to you. I looked at the room you were assigned and actually we made a mistake. That room was supposed to be out for service and not rented and I do apologize for the lack of racks and the furniture. We are upgrading the entire property and hope you will return. If I can ever help, contact me at [email protected] or 928-783-8341.

"EXCELLENT Stay at BEST WESTERN Inn Suites"

5
08/12/2015

My husband and I stayed at BEST WESTERN Inn Suites Yuma Mall during his last business trip to Arizona. We are regular business and leisure travelers with no kids. We arrived mid-morning and the courteous hotel staff checked us in promptly and without questions. The suite was very cozy and clean with modern and updated furnishings. This location is extremely conveniently within walking distance of shopping, dining and movie theater. The pool and hot tub area were exceptionally clean and inviting, we were there until closing time. All in all, these are the comforts and conveniences that you would expect from any of the major and expensive hotel chains but at an affordable price. I MUST mention that for us ladies, this hotel provides complimentary individually packaged make-up remover towelettes with toiletries and for the health and well-being of all guest, remote controls are treated with an anti-microbial process and placed in a protective sleeve prior to new check-ins (that is IMPRESSIVE and have not seen before in any major hotel chains). We had a pleasant and relaxing stay and will definitely stay here again!

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy Holidays!!!!! We appreciate and thank you for the comments and feedback. We really have made big strides in upgrading the property and continue to renovate both rooms and soon we will have a new breakfast area-larger and brand new decor. I hope if you need anything, you will contact me at [email protected] or 928-783-8341.

"Great Hotel Location"

5
08/12/2015

Located across from lots of restaurants, shopping mall...what more can you ask for. Checked out the Arizona Market, which was great, clean, new, great music. Los Algadones is only about five miles away. Yuma has a lot to offer

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you very much for such a nice response and relating your experience with us to everyone. We all love to make our guests happy and relaxed and hope you will always return to stay here. I can be reached at [email protected] or 928-783-8341.

"excellent stay"

5
04/12/2015

Friendly staff, walking distant to mall and restaurants, Clean rooms with comfy beds. this property has a social hour , Free breakfast ,The staff knew I had traveled by myself , they gave me a courtesy call to make sure I was good and to see if I need anything. Nice touch! Two room suites are the best!

ChristiGibel, Front Office Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so happy to hear about how much you enjoyed your stay here. We are always thinking of new ways to enhance the guest experience. Soon our cafe will be renovated and expanded for a much better dining experience. We will also start showing movies in our banquet room so our guests can enjoy a movie in the evening. I hope to see you back soon and Happy Holidays, I can be reached at [email protected] or 928-783-8341.

"Good value, spacious"

5
03/12/2015

Friendly, helpful staff and very pleasant rooms. We enjoyed the extra space and the overall ambiance of the hotel. The breakfast was good with non-sugary choices. With our AAA/AARP discount it was a great value.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
How very nice to hear about your recent stay here. The staff and I are always looking for great ways to make our guests feel at home and comfortable. Very shortly we will be renovating and expanding our cafe/breakfast area and we are so excited to offer our guests a better dining experience. I hope you will always return to our hotel and on behalf of the staff and management, we will you Happy, Healthy, Holidays. I can be reached at [email protected] or 928-783-8341.

"A two star hotel at best"

2
02/12/2015

internet in room did not work, phone in room did not work, bed was uncomfortable, door key did not work properly, we were locked out of our room several times,TV in room did not work properly (only one channel), we requested a 5:45am wake up call and received it at 4:40am, staff was friendly but could not solve our problems. It was just one screw up after another all week long.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
It sounds like you just had one thing after another. As for the phones, we did tell everyone at check in that we are installing a new system and if there was an issue, we could move you, give you points or a discount. As for the lock, we cleaned it for you and we did try to give you the best in service.

"Great accomodations"

4
01/12/2015

Best Western is my choice for hotels. The Best Western in Yuma, Az. and the one in San Diego, Ca. are my favorite. They are very helpful and friendly. The cost is very reasonable. The staff and maintenance take care of any problems very quickly. The rewards program is the best as well.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy Holidays from all of us at Best Western InnSuites. It is certainly a pleasure to see that you enjoyed your stay here. We are getting ready to expand and update our cafe so I hope to see you back here soon. I can be reached at [email protected] or 928-783-8341.

"Whirlpool Relaxation "

4
26/11/2015

After a long day, the whirlpool in the King Suite was wonderful! It was clean and the pressure of the jets were very good. It was located in the bedroom with dimmable lighting. There's a kitchen, living room, and bathroom with shower and tub. The suite was very roomy and comfortable.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
It's always nice to having a relaxing soak in the spa. I hope that every time you come to Yuma, you will be our guest here at InnSuites. On behalf of the staff and management, we wish you a happy holiday. You can reach me at [email protected] or 928-783-8341.

"Love this place!"

5
24/11/2015

Was greeted by a very friendly desk clerk. He upgraded us to a suite . The bed was comfortable, the room very clean. Overall appearance of the hotel was very eye appealing. The grounds well appointed. Did everything possible to make sure we had a good stay and we did.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for the comments. We really enjoy seeing that you had a great time here. The staff works so hard to continually improve the hotel so our guests have a positive stay. If you ever need anything, please contact me at [email protected] or 928-783-8341.

"Best Western do better for bereavement"

3
23/11/2015

Was in town for death of grandmother. Rates where great the first weekend but when I came back, they charged me 30 more per night... MY grandmother died minutes after I got the the hospital because I was busy standing in line at the lobby trying to address the differences in price for the same room and set up. I got sick of arguing over a few dollars when my only grandparent was dying, so I didn't put up much of a fight and paid the increased rates.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Let me sincerely apologize for your issue with the rate. I sent you an email and also talked to the staff. I am very sorry about your grandmother and talked to my staff and there is just no excuse. I would like to have you contact me and I also sent you an email. Yes, just as airlines change for demand, so do hotel rates but I will of course make this right for you. I can be reached at [email protected] or 928-783-8341.

"Quick One Night Lodging"

5
23/11/2015

This Best Western property is located in a brand new area of Yuma. It's right off the I-8 freeway. Worked perfect for our annual Tucson visit from Temecula. I would highly recommend this hotel for a quick one night visit. Pet friendly too which was a big plus.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Nice to see you found us and had a good nights sleep. Our wish is that you always stay here at our property when you come to Yuma. If you ever need help with directions, suggestions, etc., contact me at [email protected] or 928-783-8341.

"A poor choice"

2
22/11/2015

Hotel looked good but remote didn't work, phone didn't work and finishing of room was really messy and didn't appear clean. Sitting room with TV had only one chair. We were invited for a free glass of wine before dinner but there was not room to sit in a very small room so left. This is a poor reflection of the Best Western Hotels in my opinion. I'd call it whipped cream on a burnt dessert.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
So sorry to hear that you did not get the 2 free drinks and appetizers we offer. Of course it may be crowded during the season and because we are giving away drinks but we have an additional banquet room right next door with a large sign for you to relax and visit in. It is quite big. Sorry to hear you elected to go elsewhere and pay for your happy hour. We did inform you at check in that we just installed a new phone system and a few rooms were having issues. Maybe you did not read that information.

"Simply The Best !!!"

5
20/11/2015

Always our first choice in Yuma. Staff is exceptional, helpful, thoughtful, caring. Special kudos to Ashley & Roy at the front desk. The rooms are modern & spotless with all the amenities you could want ~ flat screen TV with lots of channels, free wifi with great signal, fridge/micro etc. Lovely linens & very comfortable beds. Outstanding continental including actual freshly scrambled eggs rather than the plastic egg product you find at most places. Happy hour in the evenings. Didn't use the pool or fitness center but both were available. Definitely puts the "Best" in Best Western.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
How nice to read your review and we do appreciate it so much. We work hard for our guests and are always thinking of new ways to make your stay more relaxing. I certainly hope to see you back soon. You can reach me at [email protected] or 928-783-8341.

"excellent hotel"

5
16/11/2015

I stay here often and really enjoy the time here. The breakfast buffet is really nice with everything that I enjoy. There is an evening offering of free beer or wine and an occasional manager's special evening event. Have made use of all of these over the years. Really look forward to staying here again.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
It's great to see that you really enjoy staying here. It helps that we have a staff who enjoys working with the guests and we are always trying to make the hotel experience better for you. I assure you that the great service will always be here and we will continue to make progress here at the hotel. Happy Fall to you and if you need anything, I can be reached at [email protected] or 928-783-8341.

"Traveling with pet"

4
15/11/2015

We had a pet and the hotel and surrounding area made it easy to walk the dog. The room was clean and comfortable. I felt safe walking the dog by myself. Had sufficient parking for a car pulling a trailer. Staff was friendly. Free breakfast was good.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
All of us working here absolutely love pets. We really enjoy interacting with dogs or helping our guests by walking them or giving them a treat at the desk. Our hotel as 3 different runs for dogs with pet stations and I hope you will always come back to stay. I can be reached at [email protected] or 928-783-8341.

"Yuma Best Western the Best"

5
15/11/2015

The hotel had very friendly staff willing to help in any way possible, snacks and free water available at check in, Breakfast was good, with quite a bit of variety very nice hotel, rooms comfy, close to a lot of different activities, lots of dining choices close by. All around great place to stay for business or pleasure.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
I really appreciate that you took the time to post about your stay here in Yuma. The staff and I are working overtime to make big changes for the better in order to make our guests feel at home. I hope you will phone me if you ever need anything. Happy Fall to you. [email protected] or 928-783-8341.

"Mostly good but..."

4
13/11/2015

The hotel is in the midst of redecorating. We got an unredecorated King room. Though it was still in good shape. However, It was very difficult to find the room and we ran into 2 other lost souls. The room had a wet bar. Two sinks in the room! But no outlet on the wet bar? The hot breakfast was slightly nicer than average but it was in a small cafe/bar a flight down. There was a large well marked step up to the food but still 2 other people tripped while we were there. It was a beautiful place but not really easily maneuverable for an older couple.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for taking the time to respond. I know that the layout of the hotel can be confusing since it is so big and rambling. I wish I could make it easier for you. We are getting ready to renovate our dining/kitchen area and are really thrilled to get more seating and brand new furnishings. I know that the step is tricky but it was built that way because of the property layout and pool. I can be reached at [email protected] or 928-783-8341.

"Why we stay here"

5
12/11/2015

This is a very dependably comfortable hotel, well located and well designed. If something isn't right they fix it promptly. The full breakfast is outstanding and complimentary happy hour drinks and snacks relax your day. The staff have been like family in the years we have stayed here.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you so very much for the comments about your stay and our amenities. We love hearing about your experience and are always looking for bigger, better ways to service our guests. Happy fall season to you. [email protected] or 928-783-8341.

"Yuma Best Western Stay"

1
09/11/2015

Make sure your room has working Phones & Heater/AC I stay at Best Western whenever I travel and this was the worst stay that I have had. This was the First and Last time that I will stay at this Best Western location in Yuma, Az

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We are so sorry about the continued complaints you had during your stay. We did tell you that we were installing a new phone system and as for the heater, we checked and it indeed does work. There is a menu in the binder in your room, which I checked for and we replaced the stripping on the door. As for making the room sound proof, I am afraid that I cannot do that. This is a large hotel and sometimes you hear other guests and we are sorry for that.

"Quality Hotel"

5
09/11/2015

I always stay at Best Western if there is one in the area. The rooms are clean and comfortable. The grounds are quiet at night, clean, and well maintained. Staff is always professional and helpful. I wouldn't want to stay anywhere else.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We really thank you very much for taking the time to write your response. Looks like you had a great stay and hopefully you will always return to stay here at Best Western InnSuites when you are in Yuma. Hope you have a great holiday season. I can be reached at [email protected] or 928-783-8341.

"Top Notch Hotel for amazing price!"

5
29/10/2015

We stayed here on business but it felt like a vacation! They went out of their way to make sure we were having a great experience. From the lovely rooms with comfortable beds to the free happy hour drinks, it is quite a relaxing place to stay. There are also patio tables in different nooks and crannies, so you can sit out and enjoy the nice weather in a quiet setting. My husband and I had left overs from our previous night's dinner and were able to sit out and enjoy them in a quiet patio setting. The pool area has a resort type feel. Overall, very relaxing.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Happy fall to you! Thank you very kindly for taking the time to respond about your recent stay here in Yuma. We are all working hard to make sure our hotel is constantly improving and changing. I hope you will always make us your home in Yuma. I can be reached at [email protected] or 928-783-8341.

"Southwest Business"

4
29/10/2015

I notice that most of the hotels in the Yuma area are pet friendly. That is great. But, someone people have alergies to pets. The hotels should have seperate areas. One for pets, and those without. Just like they do for smoking, and non-smoking.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We hope that you always have a great time whenever you visit here. The hotel is always making changes and upgrades so come back and see us again soon. I can always be reached at [email protected] or call me at 928-783-8341.

"Great place to stop in the desert!"

5
28/10/2015

I had a nice room, although the clerk said it had not been updated in the way of furniture. However, I was very happy with it and it was very clean. I was able to have a ground floor room, with parking just outside, which I really wanted as I use a walker and it made the access to the room easier for me. Very friendly staff, too.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We welcomed you here and hope you always return to us. Making our guests happy is paramount to us and knowing that you were comfortable, happy. If you ever need need anything at all, please contact me at [email protected] or at 928-783-8341.

"Bad Business Stay"

3
28/10/2015

Usually Best Westerns are my hotel of choice but this time fell below expectations. Room dated and needed repairs to the bathroom and carpet. Internet dropped from time to time and needed to reconnect can be disappointing when trying to work. Noisy semi-trailer with refrigeration unit going on every 2-3 hours not good when trying to sleep.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
I am very sorry to hear about our recent stay. I would like to have you contact me to get a free upgrade to a Presidential Suite and free meal at PJ's. Please contact me at [email protected] or 928-783-8341.

"ABOVE & BEYOND"

5
28/10/2015

Service and staff very friendly and goes above and beyond to ensure stay is comfortable, safe and pleasant. Had an issue with door lock and staff responded immediately and resolved. Location is perfect for easy shopping and restaurants and easy access. Rooms high quality, clean and comfortable. Breakfast was high quality with something for everyone. Highly recommended.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
What a wonderful feedback survey!!!! We are thrilled to see that you had a great time. We are always making big changes here. We hope that you will be back every time you stay in Yuma and we welcome you any time. I can be reached at [email protected] or call me at 928-783-8341.

"Nice place great people"

5
25/10/2015

We had a long day with many problems and Roy at the front desk helped smooth out the night with dining advice, and a great deal on a great room. Thanks. that's all now just filling up the 200 words and it is taking more than it should.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
It is so nice to see that you enjoyed your stay and that we provided great service. It is always our pleasure to give our guests the very best and we are always looking for ways to improve and make it better for you. I can be reached at [email protected] or 928-783-8341.

"Very good hotel"

4
24/10/2015

Great location near to the mall and downtown. There is a small cafe, 2 free beers a night. But the cafe is only open from 5pm to 8pm. Food is better than normal bar food. Hotel itself is larger than normal, several different buildings.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We really do appreciate you taking the time to compliment your recent stay here in Yuma. We have worked hard making big changes to our property to make our guests more comfortable. I hope you will return soon and stay again. I can be reached at [email protected] or 928-783-8341.

"Two words"

2
23/10/2015

Stained sheets, phones did not work so we could not call for housekeeping or the front desk. Newspapers not in the breakfast area, floor shook when someone walked across the room, thought we were in an earthquake. Poor handicap access. Front desk not helpful when I requested a discount for having to sleep with stained sheets.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
I did send you an email apologizing sincerely and explaining that we are installing a new phone system and we feel badly that you were inconvenienced. I had housekeeping pull your linen and aside from a spot of bleach, I did not find your linen stained. Sorry you had such a poor time here.

"Yuma's Best Overall"

4
22/10/2015

Just stay there you'll love it & get a Best Western card they are the best for rewarding you! This is a great road trip hotel you can catch a movie across the street & the restaurants within a half mile are great for the traveler too. This place is great if you arrive late, we always do & the service is fast & easy with an online Best Western booking.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Glad you found us and enjoyed your stay. It is great to be so close to everything. Movies, shopping, restaurants, downtown and casinos. I hope that you are always our guest when you come to town. I can be reached at [email protected] or 928-783-8341.

"Most comfortable Stay - Excellent Service"

5
21/10/2015

Our suite was quite comfortable and provided us with great amenities. The kitchenette was perfect with sink, stovetop, coffee maker and microwave. The housekeeping staff was friendly and attentive to our needs. The location of the hotel was convenient to restaurants and shopping.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We all appreciate the kind review and knowing you had such a wonderful time here. We are always working to make it a better hotel and provide better service. Hope to see you back very soon and I can always be reached at [email protected] or 928-783-8341.

"Just OK"

3
17/10/2015

I've stayed at this location many times for work. It's decent and in a good location in Yuma by the mall, the happy hour and breakfast are also pretty good. That's about all I can say. It's an older hotel and it gets used a lot by military folks and construction workers, working locally and at the proving grounds. No offense to them, but I expect that's why the hotel rooms are pretty trashed and the hotel can't seem to catch up. So you may end up with a room with broken fixtures, wallpaper falling off, holes in the wall, dingy carpets, no hot water, etc. All of these I experienced on my last visit. Staff is great.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for responding! Please come back and I will be happy to provide you a free upgrade and buy you a burger. I want you to know that we care if your stay isn't impressive. I hope to hear back from you. [email protected] or 928-783-8341.

"A board room is not a hotel room!"

2
14/10/2015

I stayed one Sunday night in the Best Western Hotel. Hotel staff was friendly, and the property was clean. We arrived just in time for a complementary happy hour (unexpected bonus) of Beer or Wine. A free hot breakfast was also included in the morning (eggs, sausage, waffles as well as the usual breads and such). The downside: We had the "Boardroom Suite" that was below the first floor, but not underground. This hotel looks like it was designed by MC Escher. There were stairs everywhere. To get to any spot you had to go both up and down stairs each time. The room was HUGE, but there was a large folded conference table by the front door covering up the white board, and the bed was a Murphy bed. This is one step above a fold-out couch! Not comfortable at all. There was also a microwave, mini fridge, and stove. Nice if were where there for more than one night, or we were holding a board meeting. The furniture was oddly spaced and was obvious that it was to all be moved to make it a meeting room as well. I tried to call the front desk, but the phones were out. Later that night I did get a call to make sure we were ok (they were calling everyone since the phones were out). By that point, it was late, and I was tired, so I did not complain about the room. The next morning I could barely walk from the pain of the bed. I should have slept on the conference table.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We do apologize that you were installed into a parlor room. The night you checked in, we were book full and had no wiggle room to provide a more convenient location. That room is being renovated very soon and I feel bad that you were not happy. I did not hear from the staff if you let them know upon check out and if you would have, we could have either applied points to your rewards account or given you a partial refund. I hope you will try us again.

"Grade A experience"

5
13/10/2015

The registration was very fast and the young lady was very cheerful and helpful. I have always passed through Yum but this time decided to stay overnight to attend an event hosted in Yuma. t was an enjoyable experience and I do choose Best Western Hotels wherever we go

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
How very nice to hear that you enjoyed yourself so much and found the service and hotel to your liking. The staff does work hard and are very dedicated to making you happy and I can always be reached at [email protected] or 928-783-8341. Happy Fall 2015!

"Great place to stay in Yuma"

5
11/10/2015

We came up to Yuma for an overnight stay and are so glad we picked the Best Western! The suite was very comfortable, clean and spacious. We had a great night's rest. The staff was courteous and we come back to Yuma this is where we will be staying - no doubt about it!

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
What a kind response and we all thank you for taking the time to comment about your recent stay here in Yuma. I have a great staff and am always looking for new ways to please our guests. Come back again and see us and I can be reached at [email protected] or 928-783-8341.

"BW Yuma"

4
08/10/2015

Only issue was noise, courtyard conversations, outside my room conversations and airplane noise--ear plugs helped. Clean room, nice staff. Shuttle to airport very convenient and restaurant food was very good, service OK.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
We all thank you and wish you the very best fall and winter 2015. You must come back and see the continued changes that we are working on and if you need me, I can be reached at [email protected] or 928-783-8341.

"Proud of my Marine"

5
08/10/2015

This hotel was wonderful, comfy, great bar, good free breakfast,excellent wifi, and very close to the U.S. Marine base!! The hotel is nestled in a shopping area and places to eat. And I mention, CLOSE to the Marine base (1.3 miles or so)!!!! The price paid was around $60/night! Great deal!

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
So glad to hear you are proud of your Marine. I am a wife of a retired Marine and thank you very much for your support and sacrifice for you and your Marine. If I can ever be of service, call me directly or via email to [email protected] or 928-783-8341.

"4 Star Service in Yuma"

5
07/10/2015

We were in town on a family emergency and later for a memorial service, I can not say enough about how wonderful the staff at this hotel is. I am an event planner and have planned events, conferences and conventions at 4 star hotels and major venues. Never have I worked with a more professional and accommodating staff. From Alexis and the rest of the front desk people to Richard the Houseman, this staff performed above and beyond anything I would or could possibly have expected. But very special thanks to Sabra who was my right hand person in planning a reception for 125 in two short days, I simply can not express my heartfelt appreciation to the entire staff at this property. The fact that the rooms were nicely appointed and kept impeccably clean speaks volumes as to the standards the manager has set for her team. Guests are invited each evening to enjoy a couple of drinks on the house and mingle during a social hour. Morning breakfast has tasty and hit the spot, especially the waffles, All in all I must say this is a hidden gem in Yuma. Its not the fanciest hotel and its not the newest but with a staff as incredible as this team I would chose to stay there - hands down.

"Good value for your buck, little wear and tear"

4
30/09/2015

The site is very neat with all kind of buildings linked together with pedestrian bridges. The pool plaza looks very nice and there is pub beside it with 2 free drink between 5-6:30. I thought that was pretty cool. The breakfast was good. The interior of the room could use some TLC. dripping tap, worn out surface, burnt bulb, slow drain, few things like that. It was clean and the mattress quality was all right. The wireless internet was useless in the room, i was working from the outside gazebo for a great reception.

"Great place that's unique in the area"

5
29/09/2015

Loved that this was beyond the big boring structure of the other hotels in the area and had great little perks. bed was great, and very convenient for shopping, eating, seeing the sights, and going to Mexico. Will definitely stay here again!!!

"Great place to stay!"

5
27/09/2015

Great hotel! Very clean and awesome staff! They have different things going on throughout the week but free drinks in the early evening! Breakfast had good selection! Hotel was quiet....bed and pillows just right!

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
On behalf of the staff and management, we appreciate and thank you for being our guest. More great changes are coming the way for our guests and we hope that if ever you need assistance, please contact me at [email protected] or at 928-783-8341.

"Best Western Yuma, Az Stay"

5
25/09/2015

Stayed at this hotel a few years ago and just love it. It feels like home away from home. We were contemplating staying at a different chain for our next stay but after being there this past September, we wouldn't even consider switching.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
Thank you for your continued patronage and being part of our hotel family. We really want our guests to know that we value and cherish them and always try to make sure your stay is top notch. If you ever, EVER need assistance, please contact me at [email protected] or 928-783-8341.

"Going to Yuma Stay at Best Western Yuma Mall"

5
22/09/2015

No hotel can top this Best Western, all the comforts of home and more. The pool is perfect not too cold not too hot. The breakfast bar is fantastic. The staff are helpful. We go to Algodones Mexico for dentistry, we have had the same dentist for at least 5 years and we always stay at Best Western Yuma Mall, Inn and Suites. You will be pleasantly surprised if you have not stayed there. Whether it is for business or pleasure I highly recommend this hotel.

ChristiGibel, General Manager at BEST WESTERN InnSuites Yuma Mall Hotel & Suites, responded to this review
A great big thank you to you for taking the time to comment about your experience. It's so nice to see that you really enjoyed staying with us and notice our dedication to our guests. We are always looking for new ways to make you more relaxed and happy. Come stay again soon and you can reach me at [email protected] or 928-783-8341.