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Best Western Premier Hotel de la Poste & Spa, Troyes

4.5/5  - basé sur 408 notations.
35 Rue Emile Zola, 10000, Troyes, France - See map

The Best Western Premier Hotel de la Poste & Spa, coiled in the central city of Troyes, is a charming hotel in the cozy refinement. It is located about a hundred metres from the pedestrian heart of the cultural centre, artistic and tourist Troyes. Our hotel is 100% non-smoking. Its 32 rooms, the scenery varied, will give to you comfort and serenity. They are equipped with a minibar, satellite channels, hair dryers, air conditioning for 75% of them, a safe for some and internet access. A private terminal will facilitate your parking during your stay (reservations recommended). The breakfast, proposed in a new room, you provide the energy needed for a good day's work or relaxation. Enjoy your stay.

Best Western Premier

Hotel de la Poste & Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 408 guest reviews
NOTE ISSUED
Excellent
242
Very Good
142
Average
19
Poor
1
Terrible
4
REFER TO NOTICE
Business Business
38
Couples Couples
225
Family Family
81
Friends getaway Friends getaway
21
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect stop over"

5
20/08/2018

We stayed for a night on our way home on this wonderful city. The hotel is very central, has aircon, parking, room service etc. The rooms are modern and clean but cosy. The shower is wonderful :) and the beds big for French standards! The staff is very friendly, f.ex giving us a bigger room as travelling with baby. We can only recommend this place!

Hôtel D, Réception at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear Laurence26, Thank you very much for your recent stay at our Property ! You have enjoyed the most larger comfort room that we have, it would be a pleasure to serve you again ! Thank you again for taking the time to letting us a feedback. We appreciate ! Hope to see you soon! Warm Regards Théodora

"Nice stop off on way home"

5
09/08/2018

The hotel is situated in the middle of Troyes - you can park outside for 10 minutes to check in (strict)- the hotel car park is no more than 5 minute walk away. Staff were fantastic and made us feel very welcome - fantastic to walk from and see all historic sites - dog friendly except for breakfast - room was top quality - thank you

Hôtel D, La Réception at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear jimawillis, Thank you very much for your recent stay at our Property ! You have enjoyed the "toutouriste" welcome and we are pleased that it has been successful Thank you again for taking the time to letting us a feedback. We appreciate ! Hope to you soon! Warm Regards Théodora

"Nice Hotel - Patchy Guest Attention."

3
13/07/2018

La Poste is ideally located for central Troyes, the hotel is nicely appointed and decor is fresh and classic 'modern hotel'. We booked a Junior Suite at La Poste for a last night of Luxury on our trip back to Calais and arrived about 16:00 to be greeted by the most unhelpful male Receptionist and (we assume) Manager. Both seemed more interested in answering phones and discussing something other than the Guest standing in front of them. I had to go and park the car as we hadn't booked their car park (although one of the men thought there was space, whilst the other glared him down), my Wife checked us in and got the key etc. No offer of help with the bags was forthcoming so she struggled into the lift, in front of the receptionist, to get to our room. Our room (105) was really well appointed, of good size and condition, but the eye to detail just wasn't there. 1 Bottle of complimentary water for 2 people, a safe that wouldn't retain its code, cup stains on the bedside cabinets, no vanity kit, pen etc.. Sure, we could have called Reception, but the last thing I want to do after a long drive is start moaning, even at these prices. Morning came, we received a 'Bonjour' from the female day Receptionist, went for Breakfast in the restaurant, where the team were very friendly, helpful and efficient and, by the way, the buffet breakfast was excellent! Checkout was equally as pleasant and helpful. Thus, our view of this hotel is marred by poor guest management on arrival and lack of attention to room presentation. Would we stay again or recommend? If it was downgraded to a 3* and priced accordingly, yes. If not........We'd have to weigh up it's convenience and decor vs patchy Guest attention.

"Decent hotel in central Troyes"

3
12/07/2018

The Hotel De La Poste is a decent hotel in central Troyes with quiet good quality rooms but is lacking in atmosphere. It has parking a couple of streets away and is well located. Troyes is a strange town with some amazing old timber frames buildings but overall lacking in character.

"Modern updated hotel"

4
27/06/2018

Rooms very nicely updated. Breakfast well assorted and very good for best western hotel. We believe hotel well managed/run. Parking 200m outside. Good value for money. Recommended for overnight or short stay.

"Good, modern travellers hotel"

4
24/06/2018

We have been using this hotel for 25 years and even spent a few days cycling around the area. It is well run by Best Western and has been remodelled several times over the years. Apart from the fact that the air-conditioning wasn't working our room was excellent for a one-night stay. The new bathroom was very good with a large, comfortable shower and plenty of light. The garage is not in the building but only a short walk away. Breakfast was excellent as well with plenty of choice and quite a lot of healthy options. This is an old building in an even older city. It is well taken maintained and up to date.

"Fabulous Location with Parking Close by"

5
07/06/2018

Great Hotel, welcoming staff and a satisfying breakfast in the centre of Troyes. Rooms have a quality feel with all amenities that could be needed. You will not be disappointed & a short walk from the main town. No on site restaurant but there are plenty close by and recommended by the hotelier receptionist.

"Not as good as expected from the reviews "

3
16/05/2018

An ancient building, comprehensively refurbished, with an excellent central location in a beautiful city. The hotel has a useful private garage, with large spaces, a few minutes walk away, but stopping outside the hotel to load or unload is difficult (hope to find a parking space or block the traffic and dash in to ask the hotel to lower their bollards). Our comfort room overlooked a quiet courtyard and had big windows, but was depressingly cramped and a bit drab (the wardrobe door could not be closed as the hangers stuck out). The aircon was poor and opening the windows was more effective. The bathroom was fine. Breakfast was OK, with a reasonable selection and friendly staff, though it would have been nice if they had cleared used plates during the meal as the tables are small. Reception staff were OK... polite, but not really engaged. Overall not a bad experience, and the garage is a real plus but, unlike the Mercure in Nancy, we weren't sorry to leave.

"Agree with other reviews"

5
27/04/2018

Yes, they all say the same...lovely hotel in town centre, comfortable, really friendly and helpful staff, great bedroom, fabulous breakfast, and a general feeling of luxury. As others, stayed for one night while passing through the lovely old town with its 16th century half-timbered houses (make sure you visit Ruelle Des Chats and photograph the grinning cat) and the hotel's location could not be better. Note that parking on site is not offered, but a secure parking garage is only a few 100m away and very convenient

"Central, quiet, luxury"

5
05/03/2018

Stayed here as a stopover from the French Alps to the U.K. - a very nice hotel but with limited parking available, due to its location in the centre of town (easily found with google maps) - however, there is an excellent and very secure underground public car park just under ten minutes' walk away (approx €10/night). You can park directly in front of the hotel for ten minutes to unload. The hotel is located straight off the central square and within minutes, you are in the very cute, picturesque mediaeval town with a multitude of little restaurants and brasseries. Note Monoprix the great supermarket and general department store is open late and on Sundays, and it is less than five minutes' walk away. We arrived too late for us to use the Spa (the spa was open in the evening though and looked super). The room was large with a very comfortable bed along with the usual trappings. Nice, calm decoration with pictures of horses and other “horsey” decor as a nod to its previous Posting Inn background. Tea/coffee making facilities. Large separate bathroom off a little entrance corridor within the room with a superb shower with various shower choice features! Lovely “Nuxe” bathroom supplies. The room was lovely and warm but a great feature was that you could open the windows - unusual in a hotel of this type. We took breakfast as there was an “express” option, at only €7.50 you could have as much of the bread/croissants, etc and coffee as you liked (Nespresso machine) - everything was fresh and we would really recommend this option. Very efficient staff, some slightly detached in manner, but overall everything very good standard at this hotel. Fluent English is also spoken. Immaculately clean and professional image all around.

"Lovely Hotel"

5
13/01/2018

Stayed here just for one night whilst passing through Troyes. Nice classy hotel with a equine theme running through. Clean, tidy and tastefully decorated. Room was very nice and smart. Spa looked lovely but didn't have time to sample it. Breakfast was good with a wide selection and staff were attentive and helpful. Parking is a private secure car park 50m away. Highly recommended.

"What a great hotel!"

5
31/12/2017

After a 9 hour drive from the Alps, as a stopover on the way to Calais, we needed a treat and this hotel certainly provided it! I wouldn't have expected such a lovely hotel from the Best Western chain. Stylish decor all the way through. We had the ‘prestige suite' and it was amazing. Massive interconnecting rooms with high ceilings and beams, beautifully decorated, massive comfy master bed with crisp white linen, kids on sofa bed which they said was very comfy. Amazing bathroom with power shower, and to the kids' delight - jacuzzi bubble bath and the TV on the bathroom mirror just about topped it! We didn't have the hotel breakfast but popped to the boulangerie opposite for delicious pastries to accompany the Nespresso coffees in the room. Our only issue was it was slightly hard to find the parking. We will definitely be coming back to the great hotel again to make the most of the luxury and to have time to explore Troyes a bit more.

"Excellent city centre hotel"

5
14/11/2017

Hotel very clean and well furnished. Reception staff pleasent and polite. Room immaculate. Warm and inviting. Has Car Park a little hard to find but ok. Great location for the shops and restaurants. Will happily return

"Surprised at the Quality"

5
19/10/2017

Coming from the western US, I wondered about staying at a Best Western, of all places, in France! We were pleasantly surprised. We needed our GPS to get us to the parking garage (one way streets) but the walk from there to the hotel was brief. Courteous staff with an easy check-in. Very clean and quiet. The room was contemporary, well-lit, big enough for our needs, comfortable bed and had a great shower. Since we were just passing through to Germany, we only stayed one night. Since it was a Sunday, some of the restaurants were closed but there were enough restaurants open. The town is charming and was a great stop-over. The breakfast is scrumptious but expensive. However, we wanted an early start and didn't feel like looking around for somewhere to eat. Would stay there again and would recommend this Best Western.

"High quality hotel with a warm welcome"

5
05/10/2017

Stayed for one night on a journey heading south to Provence. The hotel is in a prime position in relation to Troye's sights and its town centre restaurants. The reception staff were friendly, warm, and helpful. The room was large with an excellent bathroom and separate WC. It was clean and comfortable with a large double bed. We stayed in a room looking inward to a small courtyard. No views of any sort (although none really from "outside" rooms either) but very quiet. Breakfast was included in our package (booked directly through Best Western) and was well prepared and substantial. The private car park is a bonus even if you do have to wrestle a little with Troye's one way system to get to it. It is, say, 250 metres from the front door of the hotel but a longer drive. However this is a quality hotel offering a good level of comfort and amenities.

"Super central location"

5
29/09/2017

The hotel is in the center of Troyees. Access by car is not straight forward (lots of small and one-way streets), but stay for a couple of days and you get used to it. Rooms are newly decorated with a very good bed. Parking is limited to about ten cars in a garage three minutes' walk from the hotel. Lots of good restaurants and bars within 200 m from the hotel. Breakfast is good. We were a party of 20 that had a very nice stay in pleasant surroundings.

"Fantastic hotel, great location and lovely staff"

5
22/09/2017

I rode from Annecy to Troyes and arrived tired after my journey. The welcome I received from staff at The Best Western in Troyes was wonderful. I especially wish to thank Theodora at reception who is a brilliant person who helped me and made me feel very welcome. The Hotel itself is perfect. Beautiful clean rooms with a lovely bathroom. Check-in was fast and efficient and the spa area is a nice touch. Location of the hotel is perfect right in the centre of Troyes with lots of bars and restaurants nearby. I will definitely stay here again!

"Comfortable stop two minutes from historic centre of Troyes"

4
15/09/2017

Tucked away down a side street, this hotel has all the modern amenities for a comfortable stopover. A rogue satnav managed to get us lost in Troyes but the hotel receptionist helpfully phoned me on my mobile and talked us in until we found our way. How thoughtful! Room was not large but spotlessly clean, excellent mattress and crisp white bedlinen ensured a good night's rest. Great shower. The beautiful medieval centre of Troyes is just two minutes walk from the hotel.

"The hotel to stay in Troyes"

5
15/09/2017

Our room was huge - we got an upgrade , but I peeked into other , regular rooms and they were of good size , with nice bathrooms , everything new and well maintained. Buffet breakfast- fresh and good quality. And excellent location!

"Fabulous hotel right in the centre of this beautiful city"

5
14/09/2017

We really loved Troyes and this hotel, next time we will stay there longer. Fabulous hotel with excellent decor and ensuites. Position is right in the middle of the city from which you can walk to all the main attractions plus shopping and superb restaurants (recommend Au Jardin Gourmand. They have a nearby lock up garage (charge €10).

"Lovely hotel, beautiful city"

5
07/09/2017

The room was lovely. Fabulous shower and comfy bed. Pre-book if you need a parking space. We didn't and had to park in the very nice public car park. Breakfast expensive so we didn't have it. Recommended.

"Always good - now with Spa even better"

5
05/09/2017

Visited again end of July. Stuff and rooms are still without complain and the newly designed breakfast room seems to offer even more than before. Read more about my thoughts on rooms and location in an earlier review. Now the hotel features a Spa area right inside. Sadly this wasn´t completly ready but I got a little tour through the new annex and really look forward to my next visit where I will test the spa area for sure. Again I need to highlight the reception stuff. Daniel got me an additional set of towels in the evening, and every question is quickly answered. In addition I have to ad, that my business colleagues travelling with me this time were delighted about the hotel as well.

"Quite posh"

4
03/09/2017

Modern interiors and smart clean facilities in this hotel make for a welcome cocoon from the original medieval township it stands in. Centrally located for the amazing sightseeing of the town, we found all of it within easy walking distance. The hotel also has an excellent spa treatment area which we used and found to be professional and friendly.

"Great Stopover"

5
02/09/2017

Stayed here on the way back to England from the South of France and it was lovely. The staff were very friendly, the room was spacious, nicely decorated and very clean. The location is very central so even though the hotel doesn't have a restaurant we had no problems finding somewhere. Parking was slightly more difficult but this was mainly due to Bastille Day celebrations meaning that a lot of the roads were closed, we eventually parked in the Cathedral parking which was very close and worked well. Would definitely stay here again!

"Excellent "

5
14/08/2017

On the way back to London we stayed in Best Western Hotel de la Poste. We stayed in a family suite. The rooms were huge and each had its own TV's. We loved the fact that there was a TV in the bathroom mirror! Friendly helpful staff and own parking close to the hotel. If you are staying in Toyes make sure you stay in this hotel.

Hôtel D, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Guests, We thank you for your beautiful review regarding your recent stay in our hôtel. It would be a great pleasure to host you on your next stay. Best regards, Séverine GRANDCLAUDE & all the team Best Western Hôtel de la Poste

"A good place to stay while exploring Troyes"

4
06/07/2017

Right on the edge of the old town, this is a good place to stay while exploring Troyes. It's a very decent hotel with good rooms, a good breakfast room and helpful staff on reception. Car parking is five minutes away by foot and no problem, the parking bays are a decent size but don't forget to prebook your parking. Recommended.

"Good hotel and location."

4
11/06/2017

This hotel located in medieval part of Troyes, that's why it is not so easy to park your car. The rooms and bathrooms nice and clean. The staff is helpful. Good continental breakfast. We can recommend this hotel to other travelers.

"Perfectly satisfactory"

4
08/06/2017

Troyes is a very pretty historic town, great for walking - quite tricky for drivers. Finding this hotel was quite a challenge, the front of the hotel was covered with scaffolding. Our room was very comfortable, though it would have been nice to have forewarning of the building work in the central courtyard at the time of booking; as it was, opening the curtains in the morning to overlook workmen was a bit of a surprise. It's quite expensive and breakfast and parking comes at extra costs.

"Central dog friendly and very welcoming"

5
21/05/2017

Travelling for the first time with our dog we were apprehensive However absolutely no need to worry. This hotel provided in our room prior to arrival :- Drinking / eating station with fresh water Dog treats Suggest local walking routes We were welcomed with a friendly reception and our room perfect for our overnight stay We recommend this hotel Troyes is a perfect short break Parking local to hotel

"Nice hotel well located"

4
21/05/2017

The hotel is nice and well located in the medieval quarter of Troyes. The parking is a little bit hard to find although it is very close to the hotel. The hotel room is spacious and nice & clean. The people at the reception desk were very friendly.

Hôtel D, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Carole F, Thank you very much for your kind comments regarding our hotel and our staff members. We are delighted to read your very nice comment! It is a pleasure for us that you had a good time in our hotel. We look forward to seeing you again. Kind regards, Séverine GRANDCLAUDE & all the team Best Western Hôtel de la Poste

"Always enjoyable staying at this hotel"

5
20/05/2017

Very helpful staff knowledgeable about the restaurants in the area activities or museum information excellent rooms, and amazing breakfast. The location at Central near all amenities, bus, train restaurants, everything is in walking distance.

"Perfect location for exploring the medieval quarter of Troyes"

5
17/05/2017

This is a lovely hotel, and one where we would certainly return. Our initial concern had been where to park, as the car was loaded up with wine and champagne! The hotel is VERY central, just off the main square and walkable to everything. You can park outside for a few minutes, and the very friendly and helpful people on the desk gave us a map and detailed directions to their secure car park - a 5 min drive because of 1 way streets, but a short walk back. The room was large, modern and quiet. Breakfast was excellent and well worth paying for - a huge choice of freshly cooked items and fruits, patisserie. Very highly recommended.

"A warm welcome, well appointed and excellently located"

5
07/04/2017

With its unasuming fascia on a side street in the centre of Troyes lies a modern, stylish and comfortable hotel. Well appointed rooms with excellent compact shower rooms. Best to park your car in the 24 hr cathedral car park. We travelled with a pair of dogs and this mist be one of the friendliest hotels for them. Even had water bowls and tennis balls in the room. Whisper was overjoyed!

Hôtel D, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Philip C, Thank you for sharing your comments regarding your stay at the Best Western Hôtel de la Poste. It is a great pleasure to read that you truly enjoyed each of your experiences with us and that the service met your expectations. We are Pet Friendly, of course dogs are welcome in our hotel :-) You give our guests the first Guide to Toutourisme in Troyes. As well as a present for Doggy and a host of other surprises. We hope to welcome you back again soon. Kind regards, Séverine GRANDCLAUDE & all the team Best Western Hôtel de la Poste

"Very nice hotel"

5
27/03/2017

I've been for 3 nights in this hotel. I find it very nice, modern, useful, but at the same time in an ancient building conveniently restored. Breakfast with a very good quality, maybe a little bit overpriced, but not more than similar hotels anywhere. Price of the rooms in the upper side of the city, but probably justified by the excellent location.

Hôtel D, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to learn that you had a wonderful stay in our Hotel. Thank you for staying with us and we will share your enthousiam about your stay with our team. Best regards, Séverine GRANDCLAUDE & all the team Best Western Hôtel de la Poste

"Always suprisingly relaxed"

5
29/01/2017

After staying in several other Hotels in the region I discovered the Best Western. Stays since then have always been a pleasure. Check in is easy and the stuff is very friendly. They even called me once to check back with some reservations I had done via Internet and that were a bit confusing. Rooms are clean and nicely furnished. The single rooms are rather small, but well designed and absolutely sufficient for me. Everything you need fits and you have a little working space. Even with the location within the city you get good sleep as the rooms are well isolated. In the morning the rain shower is a good start into the day. Breakfast has fresh fruits, bread and even pancakes. Enough for me. Hotel own parking is just around the corner and costs 10 Euros per night. Overall a comfortable Hotel you love to check in after a long drive or workday.

La Direction H, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Guest, Thank you for taking your time to share your experience about your stay. We are delighted to read your very nice review about the Best Western Hôtel de la Poste. We're pleased that you found the hotel very comfortable, your room lovely and nicely furnished and that you appreciated our private parking and breakfast. We look forward to seeing you again very soon ! Kindest regards, Séverine GRANDCLAUDE & all the team Best Western Hôtel de la Poste

"Central, Modern, Stylish with lovely staff"

5
24/01/2017

Fresh clean friendly reception with lots of useful information on arrival. Room had big double bed, plenty of seating, large wardrobe, safe, large flatscreen TV (mainly French channels with a few international news channels in English.) Excellent aircon. The en suite had shower and separate bath (a bit short for me) sink with large mirror incorporating a TV and nice toiletries. Wifi was very good. Breakfast had a good selection of both hot and cold items. Staff were very helpful at all times. Parking was in a secure parking near by but not immediately adjacent to the hotel: I would recommend contacting the hotel before you arrive to get instructions to access this facility as it is a bit of a trek around the block if you start from outside the hotel due the restrictions of the one way system.

La Direction H, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Mike, We are very pleased to welcome loyal customers that also contribute to share their recent stay with online community. Thank you very much for this very friendly review about our staff and global services. We hope that you will come again very soon. Kindest regards, Séverine GRANDCLAUDE & All the team

"Excellent hotel in the city centre of the beautiful Champagne city of Troyes"

4
20/12/2016

We were very well received at arrival time. The hotel is spacious and the rooms are up to date to today's standards. Its location is super. Rooms at the patio side are very quiet and comfortable. We stayed with 5 other couples and all were extremely satisfied. Very kind hostesses at the reception desk !

La Direction H, Reception desk at Best Western Hotel de la Poste, responded to this review
Dear Guests, We very much appreciate your comments regarding your stay at the Best Western Hôtel de la Poste. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Séverine GRANDCLAUDE Best Western Hôtel de la Poste & All the team

"1 night in Troyes"

5
15/11/2016

Excellent hotel, very helpful staff, well situated in the middle of town. good local restaurants. a very attractive interesting and historical town to spend a short break. hotel has a garage but book ahead.

"Lovely hotel in a very nice location"

5
22/10/2016

I would definitely recommend this hotel to anyone. The rooms were clean, the beds were comfortable and the guest services were very friendly and helpful. The location was perfect to the "downtown" area of Troyes. We all wished we had a little more time to explore the area but something we will look into on a return trip. Secure, covered parking was available just 2 blocks from the hotel. I would stay here again.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, First of all, we would like to thank you for your friendly post about our hotel. We are delighted to hear that you enjoyed your stay with us and we hope you will chose to stay in our property again in the near future. Sincerely, Séverine GRANDCLAUDE Best Western Hôtel de la Poste & All the team

"Central location but overpriced"

3
24/09/2016

Location near the centre was excellent, getting to the car park was a nightmare especially as there are quite a lot of roadworks going on! Also didnt help that we were given the wrong access code at the time of booking. Once we got to the hotel the room was nicely furnished with air conditioning and comfortable Tea and coffee provided . No restaurant or bar. Didnt take the breakfast ( 16 euros each???) as we were rushing to go . There is a Boulangerie opposite A bit pretentious.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear WandererG, Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Many streets are one-way in the city and it is not always easy to find the private parking, that's why we gave you a local map, we are sorry about the wrong access code we gave you. We have no restaurants, but there is a wide array of good restaurants in the center and we would have had the pleasure to reserve a table for you. There's a bar in the hotel open from 6 pm to late in the evening (on request a any time), we offer a large choice of cocktails, spirits, wines and beers. You appreciated the location and the comfort of the room, we hope that you will consider staying with us again. Best regards, Séverine GRANDCLAUDE

"GOOD HOTEL BUT COULD BE BETTER"

3
16/09/2016

BEST I JUST LIST THE POSITIVES AND NEGATIVES; Staff were excellent, helpful and friendly, which was a big reason I would go back. Parking is very complicated as you can park outside the hotel to drop off, but they need to be quicker in putting the electronic posts down in front of the hotel to let you drop off, as cars use the one way flow and get angry if you block this street for more than a few seconds. The actual car park is very good, but needs to be booked in advance, but here again its very hard to find indeed even if it is a short walk two streets away. Location is excellent very central balanced between old and new towns. the one way system is very complicated and a sat nav is a must navigating around here. We did not try breakfast based on reviews we read so cannot comment. There is an excellent Boulangerie right in front of the hotel. The main reason I did not give it full marks was that we booked and paid for a large suite to get two beds and was given a very large apartment at the top of the hotel but with only one bed. You also need to be aware that at the top of the hotel there are many windows creating much noise at night as the internal parts of the hotel seem well insulated. The rooms themselves are very clean and nice, but the bed the hardest we have ever slept in for many a year.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guest, Thank you for your review regarding your recent stay in our hotel, your business is very important to us and we value your feedback. It's nice to know that you found the hotel staff friendly, the room nice and clean and the hotel very well located. We are sorry that our Senior Suite MILLESIME of approximately 70m2 of space with a queen size bed not satisfied you completely. Your reservation was made on a Web site, all the information concerning the furniture was detailed. We very much regret the confusion about the number of beds available in the Suite. This Suite is perfect for a family with children but in your case it would have been probably better to book a Twin Junior Suite for exemple. We also regret that you found the bed very hard. I hope that you will consider staying with us again , don't hesitate to contact me directly. Sincerely, Séverine GRANDCLAUDE

"Central, clean and helpful staff"

5
10/09/2016

Found this on trip advisor and it didn't disappoint at all. Perfect location and we managed to book in early evening and get a parking place in the secure car park. Our room was air conditioned, very comfortable and the breakfast was good, offering hot and cold options. We were very comfortable for the night and I would stay here again in a heartbeat. It was quiet too, surprisingly considering the central location.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guest, We would like to thank you for your nice feed back. We are delighted to read that your stay gave you complete satisfaction either from our property design, location, parking and breakfast. Waiting for having the pleasure to welcoming you back. Kindest regards, Séverine GRANDCLAUDE & All the team

"Great little hotel stop over in Troyes"

4
06/09/2016

Nice little hotel felt more like a boutique' hotel than a best western chain. The equestrian style of the decor very attractive and relates to the fact this hotel use to be a coaching post. The gentleman on reception was very friendly and welcoming. It was quiet and our room was upgraded at no extra charge from what we original booked which was a pleasant surprise. The hotel is very reasonably priced. Lovely clean comfortable room large shower and mini fridge. A great place to stay over exploring Troyes or passing through. On arrival please note the drop off outside the hotel has automated posts controlled by the reception. We couldn't stop outside due to traffic behind and had to drive around several times before running in to ask for the posts to be lowered. Then driving to the hotel car park a few blocks down was quite confusing and caused a bit of stress in the busy traffic. So be prepared! If you prefer a smaller hotel with cosy atmosphere this hotel won't let you down.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear guest, Many thanks for having shared this nice feed back on TripAdvisor and for your loyalty to the BEST WESTERN Hôtel de la Poste. We are very proud to read all those positive words, the size of the hotel makes the atmosphere warm and comfortable, it's great that you appreciated. We are very happy to hear about your positive experience and we hope that we will have the pleasure to welcome you back in the future. Best regards, Séverine GRANDCLAUDE & All the team

"Great location"

4
04/09/2016

Nice rooms and great location in the heart of this beautiful town and secure parking (small charge) close by. Hotel slightly let down by it's service as the staff on reception just seemed to be lacking in personality.

"Good resting place"

4
31/08/2016

Troyes is a good place to stay if you are travelling through France from the Riviera to Calais. It is a beautiful old town with some nice restaurants. The Best Western is in the town centre and ideally placed to enjoy the old features. The room price seemed reasonable. Our room was comfortable with a good bathroom and shower and free wifi. I thought it was better than many Best Western Hotels I had stayed at. I had previously read about the hotel car park being detached from the hotel but since we arrived after 5pm we simply found a metered parking space near the hotel for 2 euros or so overnight. If I had any regrets its that we should have arranged to stay at this hotel for two nights instead of one so that we had the day to explore Troyes, but as it was, it turned out to be a great choice as a resting place along the way to the channel tunnel. We got up at 8am and drove to Calais in time for an approx 1pm crossing, stopping for breakfast on the way Will definitely stay at this hotel again.

"Nice hotel, right in the centre of town, breakfast was a let down"

4
22/08/2016

We enjoyed our stay in this clean, friendly hotel. The room was a decent size and everything was in good repair and with good amenities (we stayed in a comfort double). The staff at reception were nice, however didn't seem to have much knowledge of the local area (we asked about nearby champagne tasting and they didn't seem to know anywhere near - in the end Google sent us in the right direction). When we asked for dinner recommendations, we were sent to a fairly standard bistro, for which the hotel keeps the menu in reception. We discovered better places to eat by walking around the town the next day. Unfortunately breakfast was a let down as a lot of items did not get replaced when they had run out (including croissants).

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guest, We would like to thank you for your feedback, we are glad that you enjoyed your stay with us. We regret that the person at the reception didn't seem to know about nearby champagne tasting, however the tourist information centre is really close by the hotel. Regarding your lack of satisfaction with your breakfast, we have shared your comments with our team as we use critical feedback as our main source of inspiration for improving our level of service. We hope to have the pleasure to welcome you back. Sincerely, Séverine GRANDCLAUDE & All the team BEST WESTERN Hôtel de la Poste ****

"Best western hotel de la poste"

4
18/08/2016

Very good. Spotless, modern with nice touches - beautiful mini patisserie on reception desk. Friendly, attentive staff. Well stocked bathroom & fab showers. Very good, comfortable bed too and well insulated rooms so had sound nights sleep. Didn't breakfast there do can't comment on that.

"Perfect location, great service!"

5
15/08/2016

On our roadtrips in the US we have been relying a lot on the BW. Also this one in Troyes has been great. Super location, nice, friendly and good English speaking staff. Parking garage 200 meters away. The room was very clean,cosy and spacious, good beds, the breakfast outstanding and the overall atmosphere is great! Another winner:-)

"Ideal stop-over on our way north."

4
14/08/2016

This very good town centre hotel is now our preferred stop travelling back to the uk. The bedroom was compact but very clean with an excellent shower room. Our dogs were made very welcome with their own feed station in the room and a toy as a present.Troyes has a good range of restaurants all close to the hotel.

"Great hotel"

5
04/08/2016

Great hotel. Very nice staff with great English. Sweets for kids on arrival. They were also given teddys which was a lovely treat. Great air conditioning in rooms. Rooms very modern. Excellent complementary drinks. Handy car parking for a little extra charge. Good location to go to bars and restaurants in Troyes

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guest, It is a pleasure to read that you spent a good time at the BEST WESTERN Hôtel de la Poste. We are delighted to see that you enjoyed our property and all facilities that we provide and offer to our guests. Thank you again for your nice feed back and hoping to have the pleasure of your next visit soon. Kind Regards, Séverine GRANDCLAUDE & All the team BEST WESTERN, Hôtel de la Poste ****

"Great Character Hotel"

4
02/08/2016

This hotel has a great city centre location. The staff are very welcoming and very friendly. We were a little disappointed with the size of the room for the price that we paid but it was fine for one night. The hotel is quite charming and has a good character. It has a good safe car park very close by that costs 10 euros for the night. Troyes is quite simply a delightful city, full of beautiful old buildings. I would definitely love to go back.

"3 days in Troyes"

5
27/07/2016

We had a junior suite with two adults and an 11 year old. Good beds, nice bathroom, everything very clean. The breakfast was excellent. The hotel is situated in the center of town, perfect to visit the different museums and churches. We also went to visit Remy Massin & Fils, a champagne producer some 40 minutes away. A wellworth visit.

"Amazing service lovely rooms"

5
11/07/2016

We booked a mini suite which was suitable for traveling with a 2 year old. The room was perfect! Well appointed, lovely bathroom and a nespresso machine :) They had set up a large travel cot made up with sheets which was perfect! On arrival they presented my little one with a cuddly toy. The toiletries were lovely and it made the stay perfect. Can't say enough good things about this place. Oh yes it's central, with secure parking and quiet :)

La Direction H, Recetpion Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you very much for your compliments regarding your recent stay at the BEST WESTERN Hôtel de la Poste. It is always a pleasure to receive positive feedback, i will share your compliments with all the team. Thank you again for sharing your experience, and we hope to welcoming you very soon. Kindest regards, Séverine GRANDCLAUDE

"If you have a dog - stay here!"

5
08/07/2016

Such a dog friendly hotel. Our Golden Retriever was welcomed into the room with a bowl of fresh water and a treat along with some information on dog friendly Troyes. He can't speak French however so I translated for him! We stayed in one of the Champagne suites which was huge. Wonderful bathroom with jacuzzi bath and powerful air con. Nearby parking is secure and no problems height wise even if you have a Range Rover with a roof box! Great location and stylish hotel

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Stuart C, It is wonderful to read that your recent stay at The BEST WESTERN Hôtel de la Poste was marvelous, that you appreciated the Senior Suite Champagne and the private nearby parking. We love dogs and we love how they all have their own individual personalities. Here, dogs receive a warm welcome : a welcome-set in the room, bowl of fresh water and sometimes dog-biscuits :) Your comments are greatly appreciated and we look forward to welcoming you back to visit again soon! Sincerely, Séverine GRANDCLAUDE

"Cosy, very nice and modern"

5
08/07/2016

Perfect location, we came with two children and our dog. After a very warm welcome we were shown to our amazing 2story room, all extremely nice and clean with all modern amenities. The garage for the car is in very close proximity just a 3 minute walk away Loved it

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guest, Thank you so much for taking the time to review The BEST WESTERN Hôtel de la Poste on TripAdvisor. We are happy that you enjoyed the location of the hotel, the sercure parking located really close by, the modern amenities the and the warm welcome. We look forward to welcoming you back in the near future. Thank you for staying with us. Sincerely, Séverine GRANDCLAUDE

"Great location, well equipped, air conditioning. Great hotel"

5
01/07/2016

Had a great welcome at reception. The room had everything you could want. I don't usually stay at chains but this was really exceptional. The location could not be more central. We didn't have breakfast so can't comment. It was a very hot day so we really appreciated the air con. You will not go wrong if you stay here.

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Linda, Thank you for reviewing your recent stay with us at the BEST WESTERN Hôtel de la Poste, we are so pleased to hear that you enjoyed your stay. Your comments are greatly appreciated and we look forward to welcoming you back to visit again soon! Warm regards, Séverine GRANDCLAUDE

"City centre hotel but thin walls"

4
29/06/2016

Efficient reception who had contacted is in advance to confirm arrival Showed us the room which is always a plus when you have a complex layout No proper bar or restaurant in hotel but recommendations in the city which is on the doorstep Parking , we used the giddy making cathedral underground at 10 euros for the night Breakfast is good with attention from the waitress Only negatives A whistling air con And thin walls which let neighbouring rooms noise through

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Colin S, It is such a pleasure to read your review. Thank you so much for taking the time to review the BEST WESTERN Hôtel de la Poste and share your experience with other TripAdvisor users. I am delighted to read what a charming stay you had and only hope to have the pleasure of welcoming you back in the near future. Thank you for choosing to stay with us. Best regards, Séverine GRANDCLAUDE

"Excellent! Especially for those travelling with dogs!"

5
27/06/2016

We have stayed here several times on our way to the Alps and on the way back. The staff are always pleasant, polite and friendly. This time we stayed with our 10 month old puppy and the staff couldn't be more accommodating! The pup had a special welcome in the room with a bowl of water, treat and a toy along with poo bags supplied and a door hanger to 'advise' other guests we had our furry friend with us. Excellent hotel, very clean and comfortable and right in the centre of Troyes. also worth a mention is that parking is available in the hotels secure car park. We will definitely stay again en route to the Alps.

"Excellent hotel"

5
26/06/2016

Using Thomasville, asked staff for help with finding car park as road works, and would never have got there without help. Lovely room overlooking court yard. Excellent breakfast. Staff were really helpful with advice on what to see, where to eat. Really enjoyed stay.

"Spacious room, helpful staff."

4
08/06/2016

We enjoyed this apparently newly refurbished hotel's somewhat quirky but tasteful horse-theme decor. The room was comfortable, quiet and spacious. The staff was friendly and helpful. There was a bar available in the lobby, though we did not take advantage of it. Breakfast options ranged from "continental" to full buffet, including a large array of pastries, but breakfast is not included in the room price. There was a nearby parking garage. The hotel was within easy walking distance of the historic churches and main sights of Troyes.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Séverine GRANDCLAUDE

"Localização - Location"

4
06/06/2016

Quarto bom, ótimo atendimento é uma localização excelente. Deixamos o carro parado e fizemos praticamente tudo a pé. Room Ok, small for USA standards but reasonable size. Front desk attention was above normal. Left the car at Hotel parking, close by (10 euro per night) and walked everywhere. Location, location, location.

"Excellent hotel"

4
06/06/2016

Great location in this under rated charming medieval city. Hotel parking is a little difficult to find. Not extravagant but original and warm decor. Very comfortable bedding, extremely quiet. Great shower and bath room.

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Lionel D, We very much appreciate your comments regarding your recent stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Séverine GRANDCLAUDE

"Warm welcome"

5
05/06/2016

This hotel was a little difficult to drive to, given the city centre one way system, but once there it was great. The parking was very secure and close by. The reception staff were really helpful. The decor was fresh and appealing. No restaurant but a huge selection nearby. Would stay there again.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Geraint J We really appreciate your nice comment regarding your recent stay in our property, it's always a pleasure to receive positive feedback. Our greatest reward is your satisfaction! We hope seeing you soon at the BEST WESTERN Hôtel de la Poste. Best regards, Séverine GRANDCLAUDE & all the team

"Another superb overnight stay "

5
21/05/2016

We found this hotel last year and preferred to stay here in Troyes rather than Reims. The hotel's situation in town is perfect - just a short walk to the shops and a great choice of restaurants! The rooms are spacious and nicely furnished. Last year we were travelling with our granddaughter and took a big suite. This year we took a Junior Suite. Room and bathroom with sep. toilet spacious and very clean (very important to me) and the staff are friendly. Breakfast very good. Can thoroughly recommend this hotel. Can't think of anything negative to say!

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for your very nice commentary. We're delighted that you enjoyed your stay with us, which you found perfect for the second times :) We are pleased to read that you found the Junior Suite very well refurbished, good sized rooms, you found the staff very friendly and the central location excellent close by many restaurants and shops. We look forward to seeing you again. Sincerely Séverine GRANDCLAUDE & all the team

"Great hotel and location"

5
19/05/2016

Lovely modern hotel in a fantastic location for investigating the old town of Troyes. Large room, spotlessly clean and comfortable. Friendly and helpful reception staff. We dropped luggage and parked in cathedral underground car park about 100 yards away, there may have been closer parking not sure.

La Direction H, Responsable commercial at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you for your nice review regarding your recent stay in our property. We are pleased to read that you found the location ideal and that you loved the hotel's identity marked by modern ideas and a wish to acknowledge the nobility of the equestrian world. We look forward to seeing you again in the near future. Kindest regards, Séverine GRANDCLAUDE & all the team

"Cosy and friendly"

5
19/05/2016

Cosy, small hotel with pleasant, service-oriented staff. Right at the center of Troyes, walking distance everywhere. A lot of restaurants and shops nearby. Wheelchair-friendly. Well equipped room for disabled. Good breakfast with local products. Possibility to reserve a place in a garage.

"Excellent Hotel, conveniently situated, nearby secure parking."

5
18/05/2016

We were fooled by the address for parking the car - their parking is in Rue Jargondis nearby and you need a code from Reception. They sent us one beforehand but it was out of date when we got there! They have collapsible bollards just outside the front door, controlled from Reception, for unloading. It would have been helpful to understand that beforehand. That was the only black mark for an otherwise excellent hotel which is situated just off the corner of the main crossroads in the centre of town, The station is about 10 mins walk away. Driving there was fairly easy, narrow one way street off the central ring road. Room, bathroom, service, breakfast all excellent, If we went back to Troyes, would not stay anywhere else!

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the nice commentary that you made on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Séverine GRANDCLAUDE

"Superb staff and superb hotel"

5
20/04/2016

Thoroughly enjoyed our stay here, great food in local restaurants, parking, staff at the hotel are amazing, the night Porter was so helpful and my double!! The refurbished room and a subtle but great theme of horses, little touches go a long way, and a fridge in the room was helpful too. Very clean throughout.

"Exceptionally helpful staff!"

5
03/04/2016

We stayed twice at the hotel on route to and from our ski trip. The hotel offers secure parking when reserved and the location is perfect for exploring Troyes as it is in the heart of the city. The hotel is modern and the cosy bar area is inviting and stylish. The hotel has a very personal feel about it, Daniel and the other staff members were extremely helpful and went out of their way to accommodate our requests such as making dinner reservations and even ordering a pizza delivery for our teenagers. We stay in hotels often and have never experienced such helpful and friendly staff, the hotel has a great little team!

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, It is a great pleasure to read your comment and to read that every little things was perfect during your stay. Come back whenever you want, we will be so pleased to welcome you back! See you soon! Séverine GRANDCLAUDE & Daniel & All the team

"Lovely hotel in a great location"

5
31/03/2016

A great stop over, right in the thick of the beautiful town. Parking is round the corner. It was so nice we've rebooked for our return journey from Skiing. A perfect stop off on the way back to the UK.

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you very much for your excellent review and are delighted to know that you appreciated your stay at the BEST WESTERN Hôtel De La Poste. We're delighted that you enjoyed your stay with us on return journey from skiing, and we look forward to seeing you again. Kindest regards, Séverine GRANDCLAUDE & All the team

"In mid-centre of Troyes great place to stay and visit Troyes"

4
30/03/2016

The reception at the hotel was very friendly, rooms are very comfortable, parking place nearby the hotel, easy to to reach if you checked out and walk to the parking, but a lot more difficult when you have to check-in first and ask for the code, because of the one-way roads in Troyes. It costs me almost one hour to find, while the parking is no more then 2 minutes walk. There must be a better solution for that.

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We would like to thank you for your nice review that we highly appreciate. We are delighted you have enjoyed your stay with us and hope to welcome you back again soon in Troyes. Best regards, Séverine GRANDCLAUDE & All the team

"Fantastic hotel and best location."

5
29/03/2016

Very accommodating hotel, lovely rooms especially impressed with the modern and luxurious shower! the location is most central to Troyes and quiet! helpful and pleasant staff who are very accommodating. We forgot our european travel plug adaptor but the staff were quite happy to lend their's out.

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you very much for your excellent review and are delighted to know that you appreciated your stay at the BEST WESTERN Hôtel De La Poste. We try to do our best to make our customers feel comfortable and to improve continuously our equipment and services so that you will enjoy your stay in the best way possible. We do our best to keep a relaxed and friendly atmosphere. We are glad to hear that you enjoyed the rooms especially the modern shower. It was a real pleasure to welcome you and we are looking forward to welcoming you again in Troyes. Kindest regards, Séverine GRANDCLAUDE & all the team

"Old City Charm"

4
28/03/2016

Stopped off here driving from UK to Geneva. Very good service and good rooms for a Four Star Hotel. Italian restaurant attached to the hotel which was convenient , although with better planning would have visited one of the many fine restaurants in this old town

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you for your good review regarding your recent stay at the BEST WESTERN Hôtel De La Poste. Our hotel is indeed very central, close to the old city, the pedestrian area and very close to shops and restaurants and yet it is very quiet. We hope that we will soon have the pleasure to welcome you again at our hotel. Best regards, Séverine GRANDCLAUDE & all the team

"Good location ---- very nice staff"

4
24/03/2016

This is a very nice smart, clean, enjoyable hotel. It is a little awkward to find so a sat nav is a good idea. Parking in the city is very limited but the hotel has private parking around the corner ---- the staff were happy to either park the car for us or accompany us. Because of the one way system we let them park the car. Our room was comfortable and spacious. A fun gimmick was a television in the mirror in the bathroom. If I had to moan I would say that the pillows were a bit thin and lumpy. There is no restaurant in the hotel ---- however, there are a lot to choose from in the old part of town which is just a short walk. All in all a good place to stay and I would recommend it to others.

"Beat expectations "

5
15/03/2016

I know that this place has some very good reviews but I was surprised just how right they all are. The staff are genuinely friendly and they are very dog friendly. If your into horses you will love it. All done very tastefully. There car park is a bit of a problem but it isn't the end of the world.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We are happy to read that you enjoyed staying with us and we would very happy to welcome you again in the near future. Kindest regards, Séverine GRANDCLAUDE & all the team

"Lovely hotel in a great location"

5
27/02/2016

We only stayed here one night as a stop off travelling from the South of France to Calais. The hotel is lovely; perfectly situated in the centre of town, good sized rooms and the staff were very friendly & helpful. There's no parking but they have a drop off point right outside (you just run into reception and they will lower the bollards for you) so you can drop off luggage and then there is ample free parking on a road a short walk away. Troyes itself is a stunning medieval town and I wish we'd had longer there.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We are glad to know that you found the hotel perfectly located for a stopover from the South of France to Calais. As you mentioned, the BEST WESTERN Hôtel De La Poste is situated in the heart of the historical center of Troyes, close to the pedestrian zone and the restaurants. We have two private bollards in front of the hotel to park your car time of check-in. The hotel dispose of a private and secure parking, two blocks away with a supplement of 10€ per night. We thank you for the description you've made of our hotel, especially the service we offer to our customers and we hope to welcome you again as soon as possible. Best regards, Séverine GRANDCLAUDE & all the team

"Dog friendly and stylish"

5
19/02/2016

Located in the centre of town with plenty of restaurants within walking distance and an amazing patisserie across the road. Easy parking nearby (even for a Range Rover with roof box!) and very friendly staff. Rooms are stylish with some fun touches such as a TV in the mirror of the bathroom and clean. A great place for a stopover or short break

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We are very pleased to read that you enjoyed your stay in our property. We thank you for the description you've made of our hotel, especially the service we offer to our customers, like the private and secure parking located really near, and the compliments about the staff. The BEST WESTERN Hôtel de la Poste is a pet friendly hotel and we would be happy to welcome you again in the future for your next stopover. Sincerely, Séverine GRANDCLAUDE & all the team

"Great place to stop off at"

4
15/01/2016

Lovely and helpful staff....they speak very good English ...nice modern decoration....good hot baths / showers...good breakfast with many choices...excellent location neat fine restaurants and fun area.... (but it is a slightly spooky medieval town) ...the reception helped me print off a very good google map to Channel Tunnel with directions in English.... only drawback is that it gets very cold at night ....very! You can unload in front of hotel but you park around the corner. They are happy to take you to the car park so you don't get lost as the roads are all narrow and one way ...which was very helpful to me!

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for choosing The BEST WESTERN Hotel De La Poste for your recent stay. We really appreciate that you took the time to send valuable comments about your stay, especially for mentioning our great customer service, the good buffet breakfast and the very central location. Our rooms are equipped with style furniture to represent the equestrian atmosphere of the Hotel. We hope to welcome you soon back again in Troyes. Best regards, Séverine GRANDCLAUDE & all the team

"Nice Hotel"

4
19/11/2015

Located right in the heart of the old town. A bit challenging to unload from a car because the narrow one way street in front has minimal space most of the time. The parking garage is nearby (about a block). Room was spacious and nicely appointed.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the nice commentary that you made on TripAdvisor. We are glad to know that you found the hotel perfectly located in the heart of the city near the historical pedestrian area of Troyes and you found the room spacious. Troyes is a lovely city but many streets are one-way and it requires a little drive from the hotel to access to the private and secure parking which is really close. Time of check-in, we dispose of two private bollards in front of the hotel to park your car. We look forward to seeing you again. Best regards, Séverine Grandclaude & all the team

"A very good place to stay in central Troyes"

5
15/10/2015

On arriving, if you have come by car, you will need the hotel garage as parking is very difficult in the centre of Troyes. The garage took some finding. The entrance is in Rue de Jargondis, but you will need to go to the hotel first to get the code. You can park briefly outside the hotel to drop your cases. Get them to retract the bollards outside the hotel if there is nowhere to wait. They will give you a map to get around the one way to the garage and the code for the door. It is the second garage door in the street. The only way to get back into the garage when on foot is to use the code to open the big door and walk through it. You exit on foot or with your car by the door that exits into the street at the other end of the garage. The hotel is very clean and modern. The reception staff are very friendly and speak good English although they appreciate you trying your French on them. The room I has was clean and looked out on to a quiet atrium. You do get some noise from other rooms and the stairs and corridor, but it wasn't excessive. The bathroom with rain shower was good. The room has TV, tea and coffee making kit, air conditioning and a fridge. The safe is in the fridge. There wasn't much storage space, but enough for a few nights. It is only a few minutes' walk from the square, the old quarter, the restaurants and the attractions.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for taking the time to share your experience with all our readers. We were delighted to read that you found the room very comfortable with all the modern amenities, many thanks for the little mention of the cleanliness and the reception staff, such feedback is quite motivating for us all. The hotel was renovated 2 years ago, it's great to know that you enjoyed the new decoration which is marked by modern ideas and a wish to acknowledge the nobility of the equestrian world. We hope to see you again very soon. Best regards, Séverine GRANDCLAUDE & all the team

"A HIDDEN GEM IN THE CENTRE OF THE CITY"

4
12/10/2015

We were surprised and delighted to discover this lovely little hotel right in the middle of the city. Surrounded by pastel coloured beamed buildings right in the centre of the shopping area, we will definitely return.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We would like to thank you for sharing your experience about your last stay in our property. We are delighted to read that you enjoyed the hotel and its location, it is a pleasure to read that you found the staff very professional and we hope to welcome you back very soon. Best regards, Séverine GRANDCLAUDE & all the team

"Excellent location"

4
06/10/2015

Excellent location, right in the centre with many restaurants/shops right on the doorstep. Parking is in a secure garage facility only a few minutes' walk from the hotel but can be difficult to find due to Troyes' one-way systems. Park outside the hotel on a '10-minute meter' if you can to unload your luggage and get directions to the car park! Staff were extremely helpful and spoke excellent English. The hotel is beautifully decorated in a quirky style. Our room was on the small side but well-appointed and had a beautiful bathroom. We had an 'internal' view of a roof below us and other apartments opposite, which we didn't mind for a one-night stay, but would not have liked had we been staying longer. Breakfast was good though rather expensive. Overall a charming hotel and we would stay here again.

La Direction H, Reception Desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for being our guest and for taking the time to write your review. Thank you for your kind comments about the service and the accomodation which encourage our team to continue providing a unique experience at the BEST WESTERN Hôtel De La Poste. We hope to welcome you again Kindest regards, Séverine GRANDCLAUDE & all the team

"Very good"

4
30/09/2015

Good location so easily accessible to town centre and restaurants and local market. Tourist information centre also very close and also helpful, Many choices of very diversed restaurants and good price and quality. The room was very comfortable with a nice bathroom.. In addition to these the hotel staff also were very helpful and friendly.....highly recommended

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the nice commentary that you made on TripAdvisor. We appreciated that you found the location and the access of the hotel ideal. It's nice to know that you found the room comfortable and very well equipped, you enjoyed the bathroom and found the staff friendly. We don't have a restaurant but a large number of restaurants are close to the hotel. We look forward to seeing you again, Kindest regards, Séverine GRANDCLAUDE & all the team

"Pleasant la Poste"

4
29/09/2015

If you prefer to stay in the centre of Troyes, this is the place to be. Let the outside of the hotel not deceive you, the rooms are modern and spacious Very reasonable prices and a friendly staff. The private parking, is private, only not connected to the hotel, a large garage two streets further is waiting for your car. It requires a little drive from the hotel due the one way traffic system

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the nice commentary that you made on TripAdvisor. We are glad to know that you found the hotel perfectly located in the heart of the city near the historical pedestrian area of Troyes. Troyes is a lovely city but many streets are one-way and it requires a little drive from the hotel to access to the private and secure parking. We look forward to seeing you again. Kindest regards, Séverine GRANDCLAUDE & all the team

"Perfect hotel"

5
23/09/2015

Arrived September 23.The reception and check in was very friendly, quick and professional. I was recommended a nearby bistrot for a late dinner. And got a free champagne voucher. The room was perfect, in a very old building but still very comfortable and fresh room. The bathroom, shower and toilet unit seemed to be brand new and was very well equipped, clean and fresh. The best I have seen in France. And I have seen many hotels in France. Breakfast was perfect, and the breakfast hostess was very friendly and service minded in a correct way.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you for your feedback, we are delighted to know you enjoyed your stay in our property. We're glad that you liked your modern and comfortable room, you found the breakfast perfect and found the waitress Coralie very friendly. We have no restaurant but many restaurants are located nearby ; we recommend ‘Le Bistroquet' close to the hotel which is a french brasserie with local and home made dishes. We look forward to seeing you again in the near future, Sincerely Séverine GRANDCLAUDE & all the team

"Hotel in the heart of Troyes with parking facility"

5
21/09/2015

Hotel reception very helpful with check-in, luggage and parking. Secure hotel parking station near-by, staff member accompanied me, made it very easy to find. Feature wall of the hotel about 400 years old. Hotel does not have a restaurant but many nearby. Very good location in the heart of Nancy.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We are very pleased to read that you enjoyed your stay in our property. We thank you for the description you've made of our hotel, especially the service we offer to our customers, like the private and secure parking located really near, and the perfect location in the heart of the historic city with many restaurants. We would be happy to welcome you again in the future. Sincerery, Séverine GRANDCLAUDE & all the team

"Stunning reception area but a bit expensive"

4
11/09/2015

The refreshed reception area and corridors were stunning, all of an equestrian theme. Rooms were perfectly pleasant tho not as stunning as the rest. Excellent staff who even tho they were fully booked, showed us a single which they felt could accomodate us both. It sid the job beautifully. Breakfast also on the pricey side so we ate at the cafe opposite for €7. Centrally located and near the under ground car park

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the commentary that you've made on TripAdvisor. At the entrance of the establishment, the luxurious reproduction of Still Water (Still Water is a monumental outdoor bronze sculpture of a horse's head by Nic Fiddian-Green, located at Marble Arch in London) introduces the hotel's theme : welcome to a sophisticated atmosphere where horse is king. The BEST WESTERN Hôtel De La Poste has 32 rooms and suites all different. Here, elegance is in the detail. It's nice to know that you found our staff very efficient and that you found the hotel ideally located in the center of Troyes. We propose a buffet breakfast : 15.90€ but also an express breakfast with hot drink, orange juice and French pastries : 7,00€ Looking forward to seeing you. again. Kindest regards, Séverine GRANDCLAUDE & all the team

"Excellent staff and garage particularly good"

4
10/09/2015

Seems strange to mention the garage, but it was secure, close the hotel, a bargain at 10 Euro and high-enough for our VW California[campervan] - staff gave really clear instructions on how to find it and there is a 10min parking bay immediately outsidethe hotel. This is a big plus point in the very centre of town. When arriving by car note that although there is a sign projecting from the building in Rue Raymond Poincare the entrance is around the corner [with another sign] in Rue Emile Zola. We had made a last-minute booking direct through Best Western website at a great price. It had been a long time since we had stayed at a Best Western as in England they had seemed tired and staid- well that is certainly not the case in this one-stylish and as modern as it could be within thespace. We had a Junior suite - room 212 - view into square. Positive points - really good shower, comfy bed, reasonable amount of space in an old building - felt as thought it was as luxurious as they could make it. Creaky floors throughout, so aware that children in the room above woke early - but you cannot have an old building with beams and not have to make some compromises - the creaky floors and the soundproofing are the reason it is only 4*- but we would return here and recommend it to friends. We did not take breakfast as it seemed expensive and there are cafe/bars very close by [as well as the exceptional Gerard boulangerie/patisserie opposite!] Staff were really cheery, efficient and helpful - making our dinner reservation at a nearby restaurant [the hotel has no restaurant] - different team at check-out but same positive attitude - a real asset to the hotel.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear LeithTree, Thank you for your feedback regarding your recent stay in our property. The BEST WESTERN Hôtel De La Poste has of a private and secure parking which is really close to the hotel : 10€/24H and we dispose of two bollards in front of the entrance that we can down for check-in. The Junior Suite 212 is probably the hotel's room with the best street view on the Square Alexandre Israël, we are glad to know that you enjoyed this location, although children in the room just above were a bit noisy. We offer different options for breakfast : buffet breakfast 15,90€ or express breakfast 7,00€ - served from 7:00am to 10:30am in the breakfast room. The social bar of the hotel is a convivial place where it's possible to take a coffee/tea. Thank you for compliments about the hotel staff. Looking forward to welcome you in the near future. Best regards, Séverine GRANDCLAUDE & all the team

"Perfect location; 400 year old building with modern decor"

4
09/09/2015

Perfect location equidistant from the cathedral and the old medieval part of town. The hotel seems fairly recently refurbished -with modern furniture which worked well in this very old building. Clean modern rooms. The front desk staff are very friendly and welcoming. I left some clothing in my room and phoned back to ask them to send it on to my next hotel. They did that happily. Special thanks to Theodora and Sevenny for doing that! ????

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the pleasant commentary that you've made on TripAdvisor. As you mentioned the BEST WESTERN Hôtel De La Poste is located in the heart of the historical center of Troyes and was complety renovated. We chose an equestrian theme with modern furniture in homage to the past of this former postal relay station. We look forward to seeing you again. Best regards, Séverine GRANDCLAUDE & all the team

"Accommodation poor"

3
06/09/2015

Poor but clean, it was a cramped double room.Breakfast facility was week but because it was in the town centre not a problem.A great pattiserrie opposite. Parking for unloading was difficult but achievable, parking securely for overnight by arrangement was very good and nearby.I wouldn't book again.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear John B, Thank you for the commentary that you've made on TripAdvisor. The hotel's identity is marked by modern ideas and a wish to acknowledge the nobility of the equestrian world. Here, elegance is in the detail. Lamps in the rooms are adorned with reins, armchairs have stirrups, and tables have rings of harness... The orange wall-covering in the reception area represents foal's skin underling the smart and comfortable atmosphere. Over the reception desk, the roundness of a modern artwork represents the wheels of a hackney cab, in homage to the past of this former postal relay station ; we regret we did not like this atmosphere. The private and secure parking is situated 'rue de Jargondis' which is 50 meters away from the hotel ; also we have in front of the hotel a private place to unload the luggage and do the check-in. We propose 32 rooms and suites alI different. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 03.25.73.05.05. Sincerely, Séverine GRANDCLAUDE

"Very nice & confortable hotel"

5
01/09/2015

Nicely located, the desk staff are very helpful,all the time we were there. Excelent recomendation of restaurants - the bedroom wasnice & confortable , ours was quiet looking attheback.-very good walilking shower - my husband was pleased with the B'fast.

"Fab stop over hotel for families"

5
01/09/2015

We stopped here for a night enroute south. The hotel and staff exceeded expectations - lovely friendly service, gifts for kids, brilliant room, secure parking. Well done hotel de la poste - very professional. We'll def stay again.

"Stopover"

5
28/08/2015

Great location on return from Alps. Hotel is stylish and comfortable with all mod cons could want at this price. Staff were friendly and helpful. We pre booked parking and found the car park easily. This was essential as we have a high vehicle and parking is limited in the centre. The hotel is perfectly located for the old centre and it was lovely wandering out in the evening. There are a great number of restaurants, including some great options for older kids. Shopping in the morning was great too - a proper break on the way back that was more like holiday than rentree.

La Direction H, La réception at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, Thank you for the very pleasant commentary that you’ve made on TripAdvisor, we were pleased to read that you enjoyed your stay with us. It's nice to know that you found the staff friendly and helpful and also nice to know that you appreciated the sophisticated atmosphere of the hotel where horse is king. As you mentioned, the BEST WESTERN Hôtel De La Poste is situated in the heart of the historical center of Troyes, close to the pedestrian zone and the restaurants. We look forward to seeing you again, Kindest regards, Séverine GRANDCLAUDE & all the team

"A comfortable hotel in a great location"

4
13/08/2015

We stayed in this hotel overnight on our way south. The hotel is easy to find with SATNAV and has a secure carpark that can be booked in advance. The staff were friendly and helpful and most spoke enough English to get by. We booked a junior suite as there are four or us and, although in one room, there was plenty of room and the beds were comfortable. The hotel is right in the middle of Troyes so there are plenty of places to eat and things to look at for an evening.A clean ,quite stylish hotel in a charming medieval city.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you for your nice comments, we were pleased to read that you found that the hotel very well situated and the staff friendly and helpful. We dispose of a private and secure parking which is located « rue de Jargondis » 50 meters away from the hotel (booking required) and for your confort, we have foldaway bollards in front of the hotel for unloading your luggage. Troyes is one of France’s gems, a well-preserved medieval town with old streets of restored half-timbered houses, their different colored facades creating a delightful patchwork of color. Looking forward to welcome you again for your next overnight on your way. Best regards, Séverine GRANDCLAUDE & all the team

"Excellent hotel, superb staff"

5
09/08/2015

A superb hotel with the most helpful staff. Everything is excellent about this hotel. The room was clean, the bedding good, they had put the air conditioning on before we arrived to ensure the rooms was cool on a hot day, we were treated to a free drink and the staff were the most helpful and friendly of any in which I have stayed. The location is very central and Troyes is a beautiful city.

La Direction H, Reception desk at BEST WESTERN Hotel de la Poste, responded to this review
Dear Guests, We thank you for your kind comment, and we are delighted to know you enjoyed your stay in our property. Our hotel is closed from the historic center, it’s certainly one of the best place to discover all the wonderful sites and monuments. We do hope to welcome you again soon. Best regards, Séverine GRANDCLAUDE & all the team

"Lovely stop over"

5
04/08/2015

Broke the journey south with a night at the Hotel de la Poste and a thoroughly enjoyable experience it was too! A comfortable hotel, with welcoming and helpful staff and secure covered parking just around the corner. The hotel is excellently located for a stroll around the city and what a gem Troyes is, well worth a couple of nights if we are ever back this way again. Tips: Pre book the parking, there is limited space and try a meal at the partner restaurant " Le Bistroquet".

La Direction H, Responsable réception at BEST WESTERN Hotel de la Poste, responded to this review
Dear Steve C, All the team is glad to read your satisfaction, wich is very important for us. We hope to welcome you again very soon at the Hotel BEST WESTERN de la Poste****, Yours faithfully, Anne-Sophie MANDELLI Reservation desk and all the team

"Stylish hotel with great location"

5
31/07/2015

First of all we were very surprised how very welcome our dog was - in the room was a bowl and ball for him. Very stylish hotel in the centre - several parking possibilities near - in front of the hotel a small place to unload the bagage. Service very friendly and helpful. Very recommended.

La Direction H, Responsable réception at BEST WESTERN Hotel de la Poste, responded to this review
Dear Geralt-von-Rivia, Further to your return on Tripadvisor, all our team thanks you and congratulates on your satisfaction. We hope to welcome you again very soon to the Hotel BEST WESTERN de la Poste****, Yours faithfully, Anne-Sophie MANDELLI Reservation desk and all the team

"Great Rooms, perfect stop over before an assault on Calais"

5
30/07/2015

The family rooms are really nice, with the bathrooms alone worth the price of admission. We had room 106, waterfall shower, TV hidden in the mirror. Very comfortable beds. Plenty of restaurants within 5 minutes walk, book a parking space in advance. Breakfast the only letdown, with so many places nearby better to take a walk.

La Direction H, Responsable réception at BEST WESTERN Hotel de la Poste, responded to this review
Dear shaddy, All the team is glad to read your satisfaction, wich is very important for us. We hope to welcome you again very soon at the Hotel BEST WESTERN de la Poste****, Yours faithfully, Anne-Sophie MANDELLI Reservation desk and all the team

"Excellent Service"

4
23/10/2014

My husband and I stayed one night at this hotel as a short stopover between Italy and Normandy. Our room was perfectly clean and quiet, the staff were professional and friendly - I wish we had been able to stay longer. I would definitely recommend this hotel.

"One night stop over"

4
26/09/2014

First stay in a Best Western hotel and very happy to have paid what for us was above the norm to get a good location and have a bit of a treat. Particularly liked the service ,quality of accommodation , size of room, central location,tea making facilities and breakfast.

"Lovely hotel with very helpful staff"

5
25/09/2014

We stayed one night here - the room exceeded our expectations. It was very well appointed and very clean. I had discussed previously our parking requirements with the reception staff as we were bringing a large van - on arrival I was informed that there was a space outside the front door reserved for the van - we could not have asked for more! We would definitely stay here again and would recommend to others as well.

"Lovely"

4
23/09/2014

Very helpful and friendly staff, bedrooms are relatively new and very good, bed comfortable compared to alot of other hotels we stayed in and make up mirror/shaving a real plus first one in france!! Only negative we gave breakfast a miss as not up to our english breakfast standards even though they try seemed like powered scrambled eggs!

"Amazingly brilliant!"

5
22/09/2014

Worth staying here - the room is outstandingly clean and the air-conditioning at the perfect temperature and the bed was so comfortable and the bathroom was out of this world - with the tv in the mirror to add the finishing touch! Lovely staff too.

"End of holiday"

5
09/07/2014

Each year we stay at La Poste, Troyes for our last night of holiday having spent a couple of weeks in the Rhone Alps. The hotel never lets us down. Its positioned right in the heart of the old part of Troyes and is perfect for a gentle stroll through the bars and street restaurants.