Best Western Hotel Clearlake Plaza,  Springfield

4.0/5  - based on 254 guest reviews.
3440 E Clearlake Avenue, 62702-6210, Springfield, United States - See map
+1 217 525 7420 +1 217 525 7476

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> Room 1

1 adult

 

Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 255 traveler reviews
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Experience the wonders of Springfield, IL - the home of Abraham Lincoln - in its most comfortable form at this relaxing, pet-friendly hotel. Located just two miles from historic downtown Springfield, IL, Best Western Clearlake Plaza is the perfect place to stay to visit the area's many sites dedicated to Abraham Lincoln. Historians and casual visitors alike can visit the Lincoln Home National Historic Site, the Lincoln-Herndon Law Offices Historic Site, the Lincoln Tomb State Historic Site and the Arbraham Lincoln Presidential Library and Museum. Guests travelling to Springfield for business at the Praine Convention Center or the Illinois State Fairgrounds, or those visiting nearby Springfield University, Lincoln Land College or Saint John's Hospital, can also find a range of attractions without traveling far. Nearby Knight Action Amusement Park and Robinson Zoo are popular attractions, while the Bergen Park Golf Course and White Oaks Mall are wonderful for the simple pleasures of relaxation. After a day of sightseeing or working, nothing is more welcoming than a comfortable bed and a room with generous ammenities - and the Best Western Clearlake Plaza doesn't disappoint. Each charming room comes standard with cable satellite television, high-speed Internet access, a private desk and a coffeemaker - and each guest has access to our well-equipped exercise facility, indoor pool and complimentary continental breakfast serving coffee, juice, bread and sweet rolls daily. Ready for relaxation, an unbeatable value and a memorable stay? Make a reservation at the Best Western Clearlake Plaza in Springfield, IL, today and save!

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Room 1

Guest reviews


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based on 255 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
109
Verygood
 
92
Medium
 
43
Poor
 
5
Horrible
 
6
Business Business 31
Couples Couples 93
Family Family 87
Friends getaway Friends getaway 19
Solo travel Solo travel 14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Clearlake Plaza,Springfield
  • 5
    « Superb customer service »

    I was only in town for the night in a business trip, so I only worked with Amy at the front desk. Let me tell you - she was so accommodating and professional. She went above and beyond to make sure my stay meet all expectations. She was holding doors for guests as the were departing, helping an elderly customer with his luggage. She made sure to let me know she was always available to contact if I needed anything. I wish every hotel front desk had an Amy! Plus the rooms are spacious and very clean.

    5
    « Outstanding property, reasonably priced, modern hotel property »

    spacious room; quiet and modern room; comfortable queen beds; close to a great seafood restaurant that we highly recommend (Chesapeake Bay Seaford); two miles from Lincoln home and museum; great WiFi; courteous and attentive staff; plenty of mirrors and reading chair; great value for reasonable price. Hotel is on the east side of Springfield, only a stone's throw from I-72 East; very convenient to hit the interstate and head east toward Decatur IL and Indianapolis. Would stay here again and again.

    5
    « Best Western Just Keeps Getting Better and Better »

    We stayed at this Best Western while I was in Springfield for a speaking engagement after which we were traveling on to Kentucky for a spring break vacation. The room was clean and comfortable, the breakfast included eggs, sausage and bacon in addition to the usual fare, and staff was helpful in giving directions to the movie theatre my family wanted to go to while I was at my speaking engagement. It is also convenient to the President Lincoln and other attractions in Springfield. I highly recommend it!

    5
    « Great Value- Nice Stay »

    The room was clean and quiet. The pool was well-maintained. The staff was kind and helpful. The morning breakfast was ample and tasty. The location was superb- close to the Lincoln historic sites we wished to see and close to eating establishments. Overall, the value was tremendous. I would recommend the motel to anyone!

    5
    « Family gathering »

    BW and staff were very accommodating and helpful during our recent stay. Our group was large due to a death in the family. The front desk was very cordial and understanding. I will certainly stay there again.

    5
    « their hospitality = much appreciated »

    it's a great value budget hotel and recently we basically took the place over for 2-3 nights with 30 rooms or so booked for a funeral. they were very very accommodating to us - letting us use the lobby as a "central point" to meet and gather, kept the towels coming while the kids went to the pool area, and made sure there was plenty of breakfast, and cleaned our rooms based on our schedule. they even let us bring dogs, one of the few places in springfield to allow dogs in the hotel. the staff was friendly and made sure we were comfortable. we thank them and if life brings us back to springfield, we'd definitely stay again. i recommend you look them up, too.

    5
    « Very Comfortable and affordable »

    We stayed here on our travels across the US. It was a wonderful room with an extremely comfortable bed. The service was cheerful and helpful. The breakfast was delicious and we will stop here again on our travels.

    4
    « I love this chain »

    I am a big fan of the Best Western chain of hotels. I have stayed in them in a few cities and rarely have any serious complaints. Most of the things I have issues with are either handled promptly or petty. The breakfast is typically good, which occasional hiccups in availability. The water is usually hot, again...occasional hiccups due to the volume of guests using it at the same time. I have never had any complaints about cleanliness. Amenities are readily available, and the points program is very useful.

    4
    « Excellent value. »

    We recently stayed for a hockey tournament for our kids and one of the parents selected the hotel. We really thought the staff was professional and the rooms were clean and the kids had a great time at the pool. Breakfast included in the room rate was a big plus as well. Would stay there again.

    5
    « Hotel he'll yah »

    Was good hotel, stay was fine no problems, no issues with my stay id stay again. Friendly ppl and good service. No issues with this hotel at all. Was clean bed were good. Close to places to eat. Close to major roads

  • 4
    « Good value! »

    Clean, well appointed rooms. We were upgraded to a suite which was so roomy! Refrig with freezer and microwave. Good lighting with table lamps that have built in outlets that make charging electronics a breeze. Excellent internet. Very helpful front desk staff, lovely pool.

    4
    « Nice »

    This hotel is nice, clean, comfortable, and affordable. It was close to restaurants and less than 10 minutes away from the downtown attractions. The staff was very helpful and friendly. I would definitely stay here again.

    4
    « Looks can be deceiving »

    Don't be fooled by the plain-looking building. This is a clean motel, with spacious room. We had a 3-beds-in-one-room suite. It was clean and spacious. The breakfast is more than just Continental coffee and donuts, as advertised. Eggs, good bacon and sausage. Variety of breadstuff, cereal, yogurt & toppings. Friendly.

    5
    « Best Western Clear Lake »

    Excellent place to spend the night, right off the interstate but still quiet in the rooms.. Room was clean and comfortable. Would have liked a few more HBO/Showtime options on TV. They have BACON on the breakfast buffet.

    5
    « Great location with a great value »

    Perfect hotel for a family get together. Needed a central location to meet for family birthday celebrations and Springfield was it. This Best Western hotel was not only perfect but was also close to the attractions and restaurants we wanted to visit. Pool was nice and the breakfast was good. If you are heading to Springfield for either business or pleasure, this is the hotel for you.

    4
    « Pleasantly surprised »

    This turned out to be a nice, clean hotel. The staff was very accommodating and the hotel was very clean. They also accepted dogs. The bed/mattress was nice. Great location to get around the Springfield area.

    4
    « Nice place to stay »

    Really nice hotel. Great for what we were doing which was Route 66. Friendly proprietor. Has a nice pool and gym. Wasn't too busy when we went. Good breakfast. Clean and well kept. Lots of great Lincoln related museums in the area.

    5
    « Great, affordable location near to downtown »

    This hotel is in a great location, just minutes from downtown historical sites and attractions. There are also numerous food options close by, both chain/fast food and restaurants. The facility was clean and functional. Good option for Route 66 travelers.

    4
    « What a surprise »

    Easy to find location. A warm welcome from reception. Room was very comfortable. Exceptional recommendation for dining out. Pleasantly surprised breakfast was included in the price. Value for money was outstanding. Anyone visiting Springfield should consider this accommodation as an option. Highly recommended.

    5
    « A Very Nice Stay »

    First, the location is great: right off the highway, near a gas station, and only minutes from the downtown historic district. Amy at the reception desk was very helpful in recommending places to eat and how to get downtown. The room was clean and quiet. There's an indoor pool, a tiny exercise room, and a decent breakfast. All in all, a very nice stay.

  • 5
    « Nice and quiet »

    I come to Springfield on business a few times a year and always stay here. It is quiet, clean and I love the pool. I can always get a lot of work accomplished and a good night's sleep. It is also not far from the Capitol building.

    5
    « A clean, comfortable & friendly hotel »

    I picked this BW hotel based on the high rating via TripAdvisor and now I am giving them a high rating to show my satisfaction. Friendly staffs, clean & quiet room with all electronics you need (big flat screen TV, microwave, refrigerator, hair dryer, coffee maker) and internet service. I have another trip in Detroit, MI next week and have booked with another BW hotel for another comfortable stay for my business trip.

    5
    « Family Visit »

    The service at this hotel was great! they took care of everything that we need Even though they were pretty full that night they still made sure we had everything that was needed to make us comfortable for the night. Thank you again for everything. We will stay again when we are in the area to visit family.

    5
    « A hidden gem »

    We had to stop for the night and we're delighted with the location. Close enough to the interstate to get in and out quickly but far away enough to be quiet. Good food close by and other features made this an ideal location. And the beds? Sooo comfy!

    4
    « GOOD VALUE »

    This is a nice hotel, well located and a good value. We stay here whenever we visit Springfield and have always been pleased with our stay. They go out of their way to make you comfortable. We will continue to make this our hotel of choice. Also like most BW hotels we stay.

    3
    « Ok »

    Friendly staff here but this hotel is not in a very nice area of Springfield My room was ok but had a old cigarette odor to it and it was their only room. They have a decent breakfast in the morning If you can afford something nicer I would recommend it

    5
    « Road trip overnight »

    Right off the bat, Amy, the front desk clerk took very good care of us. Her friendliness and effort really improved our stay. Our room was nice and the bed was comfy. Breakfast the next morning was very good, as well.

    5
    « Superb welcome by Amy »

    Amy gave us a wonderful greeting and put us in our preferred/requested room. Very efficient. Offered information and pleasantly answered questions. We liked the high ceiling on out first floor room. Very spacious, quiet, clean and fresh room. Breakfast was very good. Excellent value at an extremely reasonable price.

    3
    « Leisure Trip »

    Rooms were clean and odor free. all amenities were excellent except for the breakfast. It was not a full breakfast as advertised. Really not even a decent looking continental breakfast, We chose not to eat there as food did not edible.

    5
    « Nice hotel »

    Exactly what we wanted, a clean, quiet hotel. Convenient for our needs. This was the third hotel we stayed in on our week long trip through Illinois and it was the nicest room. The sitting area was much appreciated. We would stay here again.

  • 4
    « Family trip »

    This hotel was very accommodating when I made my reservation for the wrong night. The pool very large but no hot tub. The breakfast area was not very large but the choices were very good, great breakfast. Room was clean.

    4
    « Good Hotel. Good Location »

    Good hotel. Clean but basic. Breakfast is above average continental. Indoor pool. Limited exercise room. No shuttle. Free parking. Just outside of town by the highway. Uber is available. Lincoln Museum and downtown minutes away.

    5
    « Nice property »

    This is a nice hotel if your need is a good night sleep. It is a simple straight forward place. The staff is very nice, and the hotel is very clean. The markup on the nightly rate during state fair was excessive, but otherwise it's a nice hotel.

    3
    « Very clean with great wifi »

    Pool was warm enough to stay in about an hour before you had to get out and warm up. Not in the heart of things but with a gps a quick and easy 2.5 mile trip. Gas station right next door was handy. Also Kmart and a Walgreens close. Other than that car dealerships and a few fast food places. Nothing in walking distance. A small hotel with easy hotel access and close parking.

    3
    « disappointed with cleanliness of room »

    Beds were comfortable. Main complaint was that air conditioner was leaking. They attempted to fix it but did not do a good job. Carpeting was wet and smelly. Had to step on a wet carpet when we got out of bed. Staff did not communicate their efforts to us until I complained

    4
    « Good value, looks a little run down »

    The outside of the hotel is a little run down and unkempt when driving up to it. There are no automatic doors, which make it a bit of a struggle to get inside while loaded down with luggage. The front desk person was very, very nice and welcoming, no complaints about that. The room was slightly dated with maroon colored comforters instead of the usual white that you see in most places. Room was clean and quiet and a great deal for the price and location. Within a few minutes drive of all of the Lincoln related museums downtown.

    5
    « Excellent value and great location »

    Price was good for available opportunities to all things Lincoln. We found it a great location to be close enough to downtown and good access for points in all directions for continued travel. Would definitely stay again and recommend

    3
    « Grown to big »

    I have stayed at this hotel in Wisconsin Dells several times over the past 13 years. I am so sorry to say that I enjoyed my stay on July 9 and 10, 2017, the least. I think you may have gotten too big. I always enjoyed your pleasant staff and the whole relaxed atmosphere. During this visit your staff seemed so much more stressed. The breakfast was good, as usual, but the breakfast tables were constantly dirty, the garbages were over flowing and the food items were empty a lot. Your employees were working so hard but they could not keep up with so many people. There was long lines at each of the stations. I had to wait forever just to get a bagel and coffee. Then the tables were so close together that everyone was bumping into tables and chairs trying to get to a table. The room cleaning staff were polite as in the past but again there was a stress that I had not seen previously. One nice staff member said she had too much to do when my disabled adult daughter asked her about her job. The toilet in our room flushed slowly and then stopped flushing completely on our last morning. Maintenance staff fixed it quickly but it almost felt like the hotel plumbing couldn't handle all the water running through it. Then my husband searched everywhere for a cart to take our luggage out. He could not find any. I called the front desk to be told that people put them in their rooms. She was nice and polite to me but there was no solution to our problem except to just carry all of our bags down to the car. Have you thought of some kind of annoying beeper so no one would want them in their room? If you are not going to do something like that then you should either have one for each room or hire someone to carry bags in and out. It's not right to expect older guests to make several trips from the second floor to the car with luggage. It was hot and humid and we left exhausted and sweaty from carrying bags. I am not stupid and I know the point is to make money I just wish that being big and having lots of full rooms was as important as a relaxed hotel with staff treated well or more staff so there was not more to do then could possibly be done.

    4
    « Good value for the money »

    My husband and I spent three nights here in a very comfortable clean room. Everything worked well. It was nicely decorated. The staff at the reception desk were extremely helpful and friendly. They were all quite willing to direct us to restaurants and tourist attractions. They have a nice, clean indoor pool which my husband enjoyed. The breakfast was good, compared with other similar establishments. They do need a little more seating there, though. It becomes quite crowded after 8:00 a.m. and some guests have no place to sit. It's a little farther from most of the restaurants and tourist attractions in town than the other hotels, but the lower price makes a little extra driving worth it. Since the hotel has a "no parties" policy you are likely to get a good night's sleep.

    5
    « None »

    We spent a couple of days here on our way to and from visiting relatives in Kentucky. Very nice, very clean, and the staff where very helpful. When we checked in Amy behind the desk suggested a few different places to eat. All where good recommendations. Rooms where neat and clean, good selections for breakfast.

  • 5
    « Nice place to stay »

    We stayed here for three nights while we visited Springfield and we would stay here again. The room was clean and comfortable. Breakfast was good with a variety of choices available. We especially enjoyed the selection of food that can be added to yogurt such as granola, coconut, etc. Everyone who helped us was friendly and professional. This hotel is a short drive from the historic center of Springfield where many of the Abraham Lincoln attractions are located.

    4
    « SMALLER INN THAT'S 'HASSLE FREE'! »

    This hotel has a feeling of an inn and the warmth to go with it! From the front desk, to the breakfast area, to the housekeeper, all did a WONDERFUL job! The hotel is very easy access to the highway and close to both the Springfield historic district as well as to New Salem.

    5
    « Best stay in Springfield »

    From the moment we checked in until we left, the staff at the desk, at breakfast and in housekeeping were so friendly and helpful. They offered helpful suggestions for our stay, checked back to see how things went and so on. Every housekeeper greeted us - never had that happen anywhere else. For business, I have stayed in 7 other hotels in Springfield - this was by far the best. Only place I will stay there in the future.

    5
    « Anniversary »

    Absolutely loved it...Very friendly staff nice rooms and very quite and relaxing made you feel right at home...If your looking for a place to go definitely check out best western on clear lake plaza they will definitely make you feel welcome

    5
    « Family Vacation »

    Staff was extremely helpful and nice all the time. There were no issues with the internet service. And the pool was just what we needed after a long day out in the sun. We enjoyed the quietness of the rooms and easy access to local restaurants.

    5
    « Excellent Service, Quality Care »

    We were checking in and I asked where the nearest grocery store was, as I figured I would need to buy some Gluten-Free food to eat in the morning. She showed me that they already offer GF food for breakfast, Cheerios and Cinnamon Chex! Very cool! Plus I believe they had all the ingredients listed for the other food they offer for breakfast too. The only down side was that the bed was too hard for our liking. But I loved the soap dispensers instead of the bars. Really great room!

    4
    « Great customer service »

    First off, amazing customer service from Amy. She made our 1-night stay more comfortable and welcoming. There's an indoor pool, standard amenities and breakfast included. Felt safe there and we would come back

    4
    « Location »

    We couldn't be happier with our choice to stay here. It is right off the expressway and close to all the major attractions , and good choices of where to eat. The breakfast was better than most.The staff was friendly.

    4
    « A good place to stay »

    Staff at check-in was friendly. Staff at check-out seems busy taking care of breakfast and other things so did not have interaction with him. At breakfast, the hotel offered eggs, sausage, bacon, french toast, yogurt and cereals. Overall, this hotel is a good place to stay.

    5
    « Land of Lincoln »

    Midwestern hospitality. Ideally located near the highway but close to all the Lincoln sites. Helpful knowledge staff. BACON for breakfast!!! Quiet room. BACON! Do not miss the Lincoln Museum's holographic presentation. Try Maid Rite for lunch. Historic site that serves loose meat sandwiches and home made root beer. Check the hours as they close early.

  • 5
    « Near Lincoln attractions »

    This was a very nice hotel located outside of the downtown but very close to attractions and restaurants. Staff were outstanding and very helpful and giving directions and suggestions for restaurants in the area.

    5
    « Spring break »

    The woman checking us in was really nice. It was like talking to an old friend. Will definitely be staying there again if I'm ever in that area. The rooms are nice and clean and the pool is a nice size. There is a kmart and Walgreens very close by which is cool to have in case you forgot to bring something.

    5
    « Route 66 »

    We were beginning a Route 66 trip, and the desk clerk was very informative about previous travelers. We were also doing the tourist thing in the city and we were given information about what, where and suggestions with the site

    5
    « One sight stay »

    Comfortable, clean, friendly with great breakfast. They even had almond milk for my breakfast cereal. That's a first and a welcome alternative to dairy. Well priced, too. Easy drive to the Lincoln Museum and home.

    5
    « Awesome »

    The staff along with Mr. Bruce Riley were just outstanding. I was offered an upgrade to a suite when checking in. Hard to find people that go out of there way to make sure your stay is enjoyable. Mr. Riley is very knowledgeable about Springfield and Route66. Any motor head can get info on upcoming car shows in and around Springfield. Hotel is just off I-72 exit and close to shopping and restaurants. Definitely will stop here again when cruising Route66.

    4
    « Average place »

    This is an average hotel. It was very clean. I thought it was interesting that they had soap dispensers in the shower and the sink area. They presented my complete Bill at check in. It was located in a good are for going to local attractions. It had a very basic breakfast. It did not have waffles which i thought all Best Westerns had. Don't expect to have a large group in the breakfas area

    5
    « Great overnight stop. »

    Other reviews mention how easy it is to find, but we missed the exit several times. One sign said take 92A and that put us on 6th street. Went 3 miles and realised we were not where we should be. Got on Highway again headed wrong direction. After calling the Hotel, we finally arrived 30 minutes later. The stay was good. I slept all night and didn't get up once! That's a record for me! Comfy bed and pillows. As mentioned, breakfast eating area accommodates about 10 people. Egg "patties" what are they? Limited choices. There is French toast, tiny cinnamon rolls, bacon, sausage and cereals, yogurt. Only one copy of the newspaper, is the desk copy. Overall, it is a clean, small, not busy place to stay. Would stay again.

    4
    « One night stay »

    Travelling to Chicago, we found this hotel easily just off the insterstate. When we opened our room door there was a faint smell of cigarette smoke - this was a no smoking room and we do not smoke. We reported it to reception as we did not want to be charged for smoking in the room (and we have not been). Other than this the room was clean, the bed comfortable and we enjoyed a good nights sleep. Amy in reception was very helpful and directed us to find Abraham Lincoln's house which is a few minutes drive away.

    4
    « French Toast & Cinamon Rolls »

    Breakfast is a delight with French Toast and Cinamon Rolls. The hotel is right off the Interstate and has easy access. Parking is close to the door. The motel has a pool but no Spa. The rooms are large and comfortable. Quick check in and quick out.

    4
    « Peace and quiet, off Route 66 and the I-55! »

    We stayed here during October 2016, as part of our Route 66 adventure. The hotel was easily found, just off I-55, close to restaurants and shops. Everything was very clean and tidy. There was an indoor pool too, although we didn't use it. The room (203) was fully equipped, including sofa and HD TV. A complimentary breakfast was served in the lobby area the following morning. Although close to I-55, the hotel was very quiet. A great hotel during our short stay.

  • 5
    « Great Place »

    This is a small but very clean and comfortable place to stay. It may be the quietest place we have ever stayed. Breakfast was good and the staff were all friendly and helpful. The location is excellent. It was easy to get to and close to most of the Lincoln attractions.

    3
    « Just an Average Hotel »

    There's nothing stunning nor really bad about this hotel. It is located on the far Eastern edge of Springfield which was very handy for us. We had a king suite and there was plenty of room and the bed was OK but the room and the hotel is very dated and in need of some TLC. Breakfast is average with french toast or an egg and cheese "omelet" and sausage patty and bacon along with the usual pastries. Staff was nice enough but the hotel just lacked a bit of luster. One downer for us was that the phone rang twice before 7 am and there was noone on the other end.

    4
    « Nice Hotel but. »

    When we arrived at the hotel we were told that we got a free upgrade to a King Bed Suite and that was great. The room was nice but the couch in the room sunk from the outside to the middle and was not real comfortable. The AC was also not fantastic, it worked hard to keep our room at our desired temp we were thankful that we were not there on a real warm night. The bed was great and it had a nice pool and fitness room. I did use the fitness room one day and was happy it was there.

    5
    « Great Service and Care »

    This is an older, basic property: however, the staff and service was excellent. The facility is taken care of very well. You can tell they take pride in the property and their service, and I appreciate and value that as much as anything. Only negative is the bed was little old and uncomfortable.

    5
    « Lincoln town »

    good location (don't trust WAZE for directions) clean, quiet, close to Lincoln "stuff". typical breakfast but close (walk) to starbucks, kmart and hardees Shell gas. right off the highway. The road in front, goes between the Lincoln museum and the Lincoln library.

    5
    « Awesome service!! »

    I would recommend this hotel for anyone traveling to Springfield for business or pleasure. The staff was outstanding and the bed was very comfy!! The pool was great, but no hot tub. Very close to downtown. Would highly recommend

    4
    « Pleasant Surprise »

    Facility has been upgraded and everything is very nice. Bed is super comfy. Rooms are clean and pleasant smelling. Enjoyed our stay and will stay here again when passing through. Highly recommend this place. Good job Best Western!!!

    2
    « Route 66 »

    Travel agency booked this hotel for us during our route66 trip. Did not like the room or its maintenance. Door was not possible to loock and the maintenance was poor! Hopefully the owner will take adwise and repair this. Our feedback to the travel agency in Norway is clear.

    5
    « Capitol Tour »

    Took 3 Grandkids on tour of the Capitol and found our way to all the Lincoln Exhibits. Location could not have been better. Very comfy beds and great swimming pool and to top it off, wonderful great breakfast for the family. Plenty of choices.

    3
    « Average Best Western, Not a Great Value »

    I stay at Best Western's almost exclusively when I travel, so I have developed a pretty good feel for what I am going to get when I stay at a BW property. While there were certainly things that I liked about this property, I feel that the nightly rate is a bit high for what you get. Nothing went terribly wrong during my stay, but I expect more from a room in this price range. Positives: 1) Convenient location for those visiting all of the Lincoln attractions 2) Ample parking 3) Friendly Staff 4) Quiet Negatives: 1) The whole property feels a bit dated. I saw a response from the manager to a previous poster that they have spent several hundred thousand remodeling this property. While I don't doubt that, they still have some work to do over the next few years. I noticed plenty of areas on the walls that needed touched up with paint and there were some sticky spots on the carpet that should be addressed. 2) The lighting in the rooms is pretty dim. 3) There was a pretty strong smell of disinfectant noticeable in our room. 4) Very minimal seating in the breakfast area 5) Breakfast was pretty average. While I enjoyed the Egg Patties and Bacon, the pastries were very dry for some reason. Overall, the property is clean enough. I may return if I find myself in the area again in the future. I just have stayed at numerous Best Westerns across the country that impressed me significantly more and provided a better value.

  • 4
    « Close to everything, good, clean place. »

    The desk clerk was friendly and very helpful. She got out her map and helped us find several attractions we were asking about. I would rate her above average in all aspects. Good job. Plus she was a redhead.

    4
    « GOOD QUALITY »

    The quietest hotel I have ever stayed - did not hear any noise at all. Bed was very comfortable- would have preferred a roll in shower but that was not available. Room was accessible to me. Friendly staff at check in- signed us up for Best Western Rewards.

    5
    « Clean and Friendly »

    The staff was friendly and welcoming and the property was clean and updated. It was a lovely place to stay after a long day of driving. Will definitely return. Conveniently located near the interstate, but did not hear any noise from it. Several options for restaurants in nearby, too.

    5
    « Quiet Room »

    We asked for a quiet room and we received a room away from the road and the AC equipment was quiet. We liked the location (easy to find from the Interstate) and the bed was very comfortable. We highly recommend this Best Western.

    4
    « Route 66 adventure »

    Very convenient to interstate and old 66, as well as the city its self. there is a inside pool, many places to eat. the hotel is clean and well kept staff was friendly, breakfast is as expected good but self serve

    4
    « Very clean »

    Nice clean rooms.Very quiet.Great staff. Night front desk clerks were very nice. Housekeeping did a great job cleaning our rooms. Good breakfast choices.All night coffee and tea if you want. Starbucks and Mcdonalds close to hotel. Would definitely stay again.

    1
    « Worst Best Western »

    This hotel was not up to Best Western standards. It is not in a good area, very small, and had issues with a/c. The agent at check in was very nice and did her best to resolve issues. Poor girl also had to work the audit due to a no show employee. She was still friendly in the morning tho. Can't say much for the man working the morning shift, he definitely didn't want to be bothered by the guests! Find another hotel!

    4
    « Nice Hotel »

    The hotel has an indoor pool and we did get an additional bed as we asked for. The wlan worked well. The staff was very friendly and the breakfast was ok, nothing special. The rooms had been clean. Would stay there again.

    5
    « Wonderful stay. »

    Very clean hotel with great staff. The pool looked nice as did the fitness center, but neither of us used either one. Very comfortable bed and very quiet all night. Breakfast was good and plentiful. This hotel was very reasonably priced, yet the quality was comparable to the high end hotels.

    3
    « Disappointed »

    Hotel was very clean, staff was fine.The bed was horrible.I found it comfortable enough but wife woke up with bad back pains. Every time you moved,rolled over the bed made a creaking sound. It wasn't the bed frame but the mattress. Must have been a cheap one.Had problems with the ac. Room was stuffy and ac fan wouldn't run but a minute no matter what I set temp on. No USA Today paper except for the front desk copy. Won't return.

  • 5
    « Great Stay »

    Clean hotel with great staff! Had no issues! I did not use the pool, but it looked nice. The fitness center was nice. Did not have the breakfast, but it looked and smelled good. I just don't do breakfast, so nothing against the hotel.

    5
    « Greatest Service Ever »

    The staff was must helpful in suggesting great places to eat dinner. We were also given accurate directions for each and found all recommended very good with excellent service. We also were given great maps for the area to help us get around the areas out of town, as well as great directions for all the eating establishments we visited. The service was excellent and the staff most willing to assist with any questions we had for directions, room services and points of interest in the area.

    3
    « Best Western Clearlake Plaza, Springfield, IL »

    Although I was assured the whole hotel was a Non-Smoking hotel, as soon as I opened my room door it was evident that my room had either been a smoking room in the past or some recently had been smoking in it. There were also no usual toiletries provided.

    5
    « Best Western Stay »

    The staff was very helpful and courteous. They even aided me in a place to park my semi. Very clean and well kept facility. Bed was very comfortable. Internet was not slow and TV channel selection was excellent. Would highly recommend. Places to eat nearby and easy access to facility. Quiet with very little traffic noise. Near to interstates.

    4
    « Nice hotel, no problems! »

    Our family of three (2 adults and 1 child) stayed at this hotel while visiting Springfield. We visited many of the Abraham Lincoln sites. *Check-in was quick and easy. *The room was clean and comfortable. *Breakfast was fine. I've had better at hotels, but it was acceptable and well stocked. *Noise level was quiet. There was some type of youth conference going on in town and I was worried that it would be a loud night with the youngsters at the hotel, but we didn't hear anything and slept good. Would stay here again!

    5
    « Outstanding Experience »

    The personnel was exceptionally helpful and kind, and they went out of their way to help us. It did not matter what role they played, they all treated us as royalty! The room was very clean. The food was delicious and plentiful, and I have a big appetite! I would HIGHLY recommend this motel to EVERYONE!!!!

    5
    « Great Hotel, Friendly Staff, Clean, Military »

    Great hotel the employs friendly, helpful staff. The Person on duty gave me a free upgrade to a King Suite. They offer a military discount and the desk person also directed me to the local Papa Johns brochure which offers a 25% discount for ordering online. We had mixed feeling about Best Western in the past, but it appears the chain has upgraded everything from the furnishings to the staff. Impressed by this value hotel. We got the room for $99 out the door. The room was spacious, clean and well appointed with two flat screen tvs, a king bed, sofa sleeper, fridge and microwave, free wifi. It appears to have free breakfast, but I didn't ask as you are 4 miles from the Diner's, Drive Ins, and Dives restaurant Charlie Parker's, where we will go for the Famous "Horse Shoe".

    5
    « Very nice! »

    We stayed here overnight while traveling. It has an indoor pool which we did not use. Our room was great! We had a kingsize bed (5 small pillows). Also in the room was a sofa & table/chairs & frig/micro. We were on the first floor. There are many restaurants nearby. The desk clerk recommended the nearby steak/seafood restaurant which we tried & it was really good & good value. This hotel is right off I55 so easy to get to if you are in that area. Using our discount it was a little more expensive than usual for us but worth it. Also very clean.

    5
    « Great place to stay! »

    The hotel was very clean and the amenities were nice. The pool area was clean but we did not actually swim. There were a lot of families staying in this hotel but it was quiet. The shower was spacious and very clean. The bed was comfortable. We had nice service at check-in and did express check-out. I would stay here again.

    3
    « Nice Hotel in a Good Location »

    I stayed this week at the Best Western Clearlake Plaza. It is a nice hotel in an average sort of way. This is an older Best Western that hasn't had any recent upgrades done to it. So, if staying in surroundings that are a bit dated is OK with you, then you will do just fine. The rooms are quiet and clean with comfortable beds. Nice sheets and pillow cases on the beds, too. Typical Best Western room amenities: Microwave, refrigerator, flat screen TV....air conditioning/heat. The hotel has an elevator for guests with rooms on the second floor. Parking for cars is adequate but not expansive. The hotel has just recently upgraded their WI-FI capacity and it is very fast, and free. The Clearlake Plaza is conveniently located near restaurants and shopping areas. I find this hotel has a "comfortable feel" to it--and, would not hesitate to stay there again.

  • 5
    « Love this hotel »

    We just checked out this morning after spending Friday and Saturday night. We have stayed here several times and keep coming back. My highlights here are that they allow you to leave your dogs in the room provided they don't bark. Another hotel in town that has more perks will only let you live the pets for thirty minutes. Not sure how they enforce that but they lost us to Best Western. We got upgraded to a suite for a third time. Got it last May and last December. I am guessing because we have a reward card. As far as going to Lincoln attractions, you are only a couple miles away. I think it is one of the better locations for that. There is a gas station next door and a Kmart next to that. Walgreens and McDonalds in the same block. We used the pool this time. The air was warm and the pool wasn't too bad. My husband only got in to his waist. It seems a little cool but if you actually swim, it isn't too bad. Remember, this is December. It is a warm December though. Maybe the sun helped warm it. We got room 121. A suite is divided by a half wall. You walk in the room and on the left is the bathroom and on the right is your sink with the coffee maker and hair dryer. Then the first half of the room has a sofa sleeper and microwave/frig. Plus there is a tv on both sides of the divided rooms. On the other side of the half wall is your bed and the tv and the windows to the outside. There is a night stands too plus a desk in the first part and I think a low dresser in the second part. The internet has improved a lot since May. They said they got new wiring. It has helped. The breakfast is okay. Cereal, little rolls, egg patties, sausage, French toast, bacon, juices. I may have forgotten something. I did notice that men usually worked the front desk. Never saw a woman. Maybe that is a security thing. I don't know. Everyone working the desk was very friendly. The place was very quiet during this stay. We did hear some people coming in and out around midnight. Not sure what that was about (maybe a party or wedding) but didn't really keep us up. The beds and pillows were comfortable. Did I forget anything? My husband did hear someone say to the front desk as he was checking out "is there any place I can write a good review? I travel a lot and this is one of the best places". We will use this hotel again. It is not fancy by any means but we still like it.

    5
    « Best value for quality »

    We've just this trip become loyal fans of Best Western. Stayed at two of their properties coming from TX to WI. Last time at Best Western for 24 years ago outside Chicago. It too was nice and had a gym all those years ago. Its breakfast area had lots of local historic photos. Clean and fit wonderfully with our budget then!

    5
    « A caring place »

    On the road during a move, stayed here without having a reservation. I was treated as though I were expected. The room was VERY nice, and the breakfast the next morning as hot and tasty. The room was clean, quiet, and right off of the lobby. The motel is not in the heart of everything, is a bit off the beaten path, but unbeatable just the same.

    3
    « Average »

    Beds were comfortable. Staff helpful. Breakfast needs to be more varied. Nothing special about the rooms. Low water pressure. It was a quiet hotel which was appreciated. We didn't use the pool. Wished there was a hot tub. Would return if needed

    2
    « CUSTOMER SERVICE BAD »

    Room Smelled Bad AND THE HALLWAY Smelled Like Sewage NOT SATIFIED. The customer should always come first in service and satisfaction. We do not feel our continuous business is being appreciated by some of the Best Westerns we have stayed at lately.

    5
    « Pleasently surprised »

    First time staying at a Best Western, and it was a great stay. Hotel and room were clean. Pool was nice, kids went swimming twice during our stay. Hot breakfast was a welcome bonus, didn't expect it from the website listing. Staff did a good job.

    4
    « nice »

    I liked walking in and smelling the pool. I wasn't prepared to swim, but I will remember it next time. If the pillows weren't feather they were close enough that I didn't have to bring my own inside. Breakfast was a little disappointing. Even if I had gotten there earlier, the eggs would have been unappetizing.

    4
    « Adaquate Accomodations »

    Clean rooms, lobby. Staff not overly friendly, but professional. Easy access to highway, yet quiet and comfortable rooms. Didn't try the breakfast, but it appeared to be the standard fare as other establishments.

    5
    « Fantastic! »

    It was a clean, quiet modest hotel. Nothing extravagant, but everything was nice and well maintained. The staff was very courteous and helpful. The rooms were well kept and fresh. Nice location - right next to interstate, gas and shopping but tucked away enough that it was very quiet. Could hardly hear and road noise. Will definitely stay there again in the future.

    4
    « Very Nice and Pet Friendly »

    The staff was very nice and the rooms were large and clean. Good water pressure and comfy beds. Great lighted area with plenty of grass for dog walking. If we have a chance to stay here again we will.

  • 4
    « Nice motel »

    The breakfast was a typical mid-grade motel breakfast and they did offer a very tasty bacon. Restaurants are nearby. As a Vietnam era veteran, I really appreciate the Government/military discount. Not just for me but for the people who now serve in spite of a barrage of assaults from some who wish to cut their benefits, amenities, cadre, etc. I thank all who serve our country. Not just the military but also police, firefighters, EMS, etc.

    5
    « Wine Trip »

    We enjoyed a nice large room with a large bathroom. The location is handy with a small shopping mall nearby as well as next to a gas/convenience shop. We took advantage of the hot breakfast, and appreciated a quality television as our plans did not include venturing out in the area.

    4
    « You Can't Beat This Location »

    Best Western Clear Lake Plaza is right off of I-55 and I-72, just a few miles from all things Lincoln, which is why we were here. We had requested a ground floor room and were pleasantly accommodated. After long drives, we like to use each hotels exercise rooms to get in our 10,000 steps, believe me when I tell you, you'll feel much better if you do this. Our room was comfortable with a sofa, coffee table, desk and chair. The beds are the standard BW ?firm-ish?, but we like that. The lobby/breakfast area is small but it works. They have a lovely indoor pool, although we didn't try it out. When it was time to hit the road again, it was a simple as pie.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 55, traveling south, take Clearlake Avenue Exit 98B, the Best Western Clearlake Plaza is located on the left. ·From: The south. Take Interstate 55, traveling north, take Clearlake Avenue Exit 98B, the Best Western Clearlake Plaza is located on the left. ·From: The east. Take Interstate 72, traveling west, the road turns into State Route 97 which is Clearlake Avenue. Once past Interstate 55, the Best Western Clearlake Plaza is located on the left. ·From: The west. Take Interstate 72, traveling east, the road turns into Interstate 55 North, travel on Interstate 55 North and take the Clearlake Avenue Exit 98B. The Best Western Clearlake Plaza is located on the ...

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