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Best Western Hotel El Rancho Palacio, Roswell

4.0/5  - basé sur 469 notations.
2205 N Main Street, 88201-6458, Roswell, United States - See map

If the promise of a galaxy far, far away sounds up your alley, then you deserve a stellar stay at the best Roswell NM hotel in the area. The International UFO Museum and Research Center (IUFOMRC) is right around the bend from this spacious Roswell hotel. However, that's not the only attraction in the neighborhood. We're also close to downtown and in excellent proximity to many restaurants. Clean, comfortable, recently remodeled guest rooms are a welcome respite from the heat. Three golf courses give you plenty of room to practice your swing. If you're in town visiting the UFO Festival, Eastern New Mexico State Fair or New Mexico Military Institute, the prime location of this Roswell hotel can't be beat. Enjoy exceptional value and superior service and staff. The Carlsbad Caverns and Ruidoso Downs are a couple of must-see stops near your Roswell hotel. Don't miss out on the plethora of events happening. The Chili-Cheese Festival is a red hot item, and there's no better way to wash down that fiesta than with the Milkman Triathlon. The Dragonfly Festival is a family-friendly celebration of nature's beauty, while the Rio Pecos Kennel Club Dog Show puts Bowser front and center. When traveling on business, you deserve to be pampered. Our Roswell hotel welcomes employees of Lovelace Regional Hospital, Leprino Foods, Eastern New Mexico Medical Center, the International Law Enforcement Academy and the Federal Law Enforcement Training Center to name just a few. These folks return to us year after year for those special perks. The daily complimentary breakfast spread of this Roswell hotel is a real treat. Fill up your plate with hot waffles, a variety of fruits and pastries, cereal and yogurt. Nothing complements the most important meal of the day better than 100% Arabica coffee and chilled juices. Reserve your next stay at Best Western El Rancho and get ready for desert living done right! Enjoy your stay.

Best Western

Hotel El Rancho Palacio

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 469 guest reviews
NOTE ISSUED
Excellent
172
Very Good
170
Average
76
Poor
32
Terrible
19
REFER TO NOTICE
Business Business
58
Couples Couples
150
Family Family
150
Friends getaway Friends getaway
33
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A Side Trip from Route 66"

5
16/06/2018

Stayed here for a night looking for Aliens - alas we found none. A two level complex of which we had an upstairs room. Room was large enough with a king bed and very clean. Staff at reception were very friendly and accommodating. Breakfast was included in the price which was all that was needed. Would recommend it to anyone.

"Not Too Sure About This One"

3
12/06/2018

I stayed here for two nights with a tour party. First night, cockroach in the bathroom (dead), noisy air con - twin bed. When I went to have a coffee in the morning, when I added the creamer it curdled, no coffee for me. The shower - I could not stop the bath running a little when I had a shower which didn't really bother me but it just felt like the place was a little run down. Second night, moved to a room down the back with a king bed. Must have been an upgrade as the air con was a lot quieter. Again though I did find a cockroach in the bathroom and the creamer curdled again when put into the coffee. Do not deprive me of my coffee. (I could have gone and got one with the complimentary breakfast but two days in a row, how fresh was the creamer?) It's not the closest to town either (walking distance but I'm sure there are close) Wouldn't rush back. Also there are no lifts so have to carry luggage upstairs if you are on the second level.

"Solid hotel."

3
29/05/2018

Decent, clean hotel rooms. The pool was lovely and staff are friendly. Plenty of parking. Our room had a mild sent of cigarette smoke from the guests upstairs on the balcony area which brought our experience down somewhat. Close to food outlets up and down the main road.

"Noisy neighbors with police coming."

2
27/05/2018

We received very little sleep due to the adjacent room checking in very late that night/early morning. We could not leave our room due to fear of safety issues. Yelling, cursing, banging of items(or possibly people) into the shared wall with our room. I called the front desk. Police finally came out. While the hotel can not necessicarily know the behavior of guests checking in/out, this issue should have been shut down a lot earlier. We will look to stay elsewhere if we ever return to Roswell NM.

"A Good Stay"

4
24/05/2018

This hotel offers clean, comfortable rooms at affordable prices. Amenities were the usual ones, and everything worked. Breakfast was also the usual items, and well tended to by hotel staff. We did not use the pool.

"Good customer service; below average hotel"

2
20/05/2018

The customer service was excellent. The beds were advertised as Queen beds, but are Double size. The pool and hot tub did not have water in them and we were not told that they were out of order when we made our reservations. The A/C unit was very loud and needs repair or replacement.

"Dirty Hotel"

1
18/05/2018

Bugs in room, dirty carpet, drugs found on the dirty carpet, and staff didn't care. Do not stay in this hotel. The staff seemed not to care. Roaches and spiders in the bathroom. We did not receive a apology from the staff.

"An Oasis"

5
07/05/2018

We began the day with a walk/run even at Fort Apache, AZ and enjoyed opening ceremonies of the White Mountain Apache Heritage Festival. Leaving the Fort at noon, we drove over the mountains and desert to Roswell, NM. We arrived after sun set and we were tired. We were welcomed by the staff, and directed to our room. It was very comfortable. The bath was warm. The beds were wonderful! Breakfast, well, it was the usual fare. But the coffee was very good! Being refreshed and fed, we checked out and were on our way to Texas.

"Reasonably priced hotel in Roswell NM"

4
06/05/2018

If you are traveling on a budget this hotel gives you a decent room at a good price. You can walk to an Applebees across the street and there is an excellent Mexican restaurant next to the hotel which gives a 10% discount to people staying there.

D B, General Manager at Best Western El Rancho Palacio, responded to this review
Dear guest, Thank you for staying at Best Western El Rancho Palacio. We appreciate your feedback!

"Clean, helpful staff"

5
01/05/2018

This is an older, well maintained property. The location us convenient to stores in the area. Staff was helpful & attentive. Breakfast room a little cramped, but clean. Very good mexican restaurant across the parking lot, hotel offers 10% discount there.

D B, Owner at Best Western El Rancho Palacio, responded to this review
Dear Guest, Thank you for your review. We appreciate the good review about our hotel and you enjoyed the stay. We have renovated within the past few years. Once again thank you for your stay and review.

"good location, great friendly staff"

4
26/04/2018

Good location, front desk staff was friendly and helpful. Good breakfast buffet and they made sure we had what we needed. Bed was comfortable, basic room. We were on a 9 day road trip and this staff was one of the standouts. Definitely would recommend.

"Pleasant Stay"

5
25/04/2018

We had a room here and it was clean, spacious and nice. The beds are very comfortable as expected. Sean was great at front desk. He even allowed us late checkout. Breakfast was good too...had a lot of different options to choose from. It was a pleasant stay and would like to continue in future. Very glad we chose this hotel for our stay!!

D B, General Manager at Best Western El Rancho Palacio, responded to this review
Dear Guest, Thank you for the review. We appreciate the good review about our hotel and you enjoyed the stay. We hope to see you in the future.

"Wonderful welcome from staff to the weary"

5
19/04/2018

As a tired traveler you are looking for a comfortable clean and safe place to rest before continuing on your journey. This was that place. The front desk young lady was so accomodating and so was her manager, When I entered my room it was clean and the beds were very comfortable. The mini-fridge was concealed behind a cabinet and you had control over the temperature in your room. Shower was fantastic! Sufficient hangers for clothing and a great coffee maker. Free breakfast included waffles, eggs, and a choice of juices.

D B, General Manager at Best Western El Rancho Palacio, responded to this review
Dear Yvonne E, I'm so happy to hear that you had a wonderful stay with us. Thank you for your nice review. We look forward to coming you and your family for a next stay. Regards,

"Very pleasant experience"

5
14/04/2018

We got a room here after the Budget Inn in Artesia lost our reservation & had nothing else to offer (to our benefit!). We called this hotel & got a better room, nicer facility & better breakfast - for less money! Alexis at the front desk was super. We have very specific requests for rooms, and she gave us a couple of options from which to choose. Breakfast was good. The room was spacious, clean and nice. It did have a slight sulphur smell when we first arrived but it was not noticeable after just a bit. We are birders, so wanted to do a little birdwatching before we checked out. The manager, D Bhakta, allowed us late checkout, with a smile and assurance that it was no problem. We were only about 15-20 minutes later than normal checkout time, but it made all the difference to us for the day. He was accommodating and pleasant, & we felt very welcomed and taken care of. This will likely be our "residence of choice" whenever we are coming through Roswell, for the staff as much as the hotel itself. Very very happy!

"Looks can be decieving"

4
01/04/2018

Drove up and was thinking the exterior was not very appealing. Went into the room and was pleasantly surprised. The rooms have been upgraded with new furniture, ceramic tile and granite counter tops. The bed was very comfortable although the a/c was a little noisy however. The breakfast was good also. This hotel is a pretty good value for what was available in the area.

"Great Location for Business Travelers!"

5
30/03/2018

Overall great location and staff is always awesome! I have stayed at this hotel at least 50 times this year with no issue that wasn't resolved immediately! Parking is tight but that is easily overlooked when you lay down on the comfortable beds!!

"Great Stay"

5
13/02/2018

This Hotel was defiantly the best stay for your dollar. I have stayed here four times this past year. It is always clean, great staff, and quiet. It seemed that the hotel was full but you would have never known it. I recommend this hotel to anyone visiting Roswell New Mexico.

"Great place"

4
03/02/2018

Refered by a friend, nice clean rooms and comfortable beds. Right in the middle of town and close to restaurants. Friendly staff with great attitude. I will definitely be staying here the next time I visit.

"Barely acceptable"

3
03/01/2018

The room was not very clean. The bathroom was dirty. The coffee maker was disgusting. The "free breakfast" was cold and in a cramped room. Just enough to get us out the door to go find a real breakfast. Will not stay here again.

Tiffany W, Manager at Best Western El Rancho Palacio, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Very good hotel"

4
31/12/2017

Clean rooms and good breakfast Staff at the reception was very good and helpful The 2 girls at the reception Alexis and Stephanie helped a lot to cancel another room and to helpme to have the best price in BW.

Tiffany W, Manager at Best Western El Rancho Palacio, responded to this review
Thank you so much for your feedback we do appreciate it . also thank you for giving us a rating !

"LOVE that BW is Pet Friendly"

4
26/12/2017

We're traveling with our dog and were thrilled to find this pet friendly motel. The room was clean and well appointed. It's walking distance to plenty of places for both dinner and breakfast. The grounds were also clean and well lit.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you so much for giving us your feedback ! and we do hope you will stay with us again in future

"Nice place!"

5
26/12/2017

This was a comfortable place and nice location. Good price as well. I will be staying in this place my next vacation trip. The room was clean and had great service. Parking lot was also big and spacious.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you so much for staying with us and thank you so very much for the feedback !

"Great Value, Great Stay"

5
26/12/2017

Very secure and comfortable. Newer remodeling it appeared. Was amazed at how nice the hotel was for the price. Great location, great warm breakfast options, definitely would recommend and return! Also quite annoyed that these reviews have to be so long, I'm fairly certain I can get the point across in less than 200 words... If I am taking the time to leave this review, know that this is a hotel worth choosing!

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you very much for giving us your feedback we do appreciate it ! We do hope you will come back and stay with us again in the near future

"Good rooms"

4
21/12/2017

Room smelled of old cigerette smoke. It was probaly because of like a person 2 doors down was smoking alot outside his non-smoking room then goes inside the room with his clothes reeking of cigerette smoke. and that kind of odor likes to stay in the room especially when they sit in the uphostered chairs. Other wise the room was clean, beds comfortable. Pillows rather hard. Had only half the cable channels working. Someone parked a samll trailer in front of our room and it took 2 spaces. The parking lot is too small for that He could have park away from the rooms next to the pool or on the back side parking lot.

"Dosent uphold best western standard"

1
16/12/2017

I had 3 rooms all of them were dirty and not cleaned properly each of them with their own problems. Their breakfast attendant Linda is rude she scoffed and told my family they had to share food because her microwaves were broken the food that was put out already was frozen my biscuit was so hard I could have used it as a weapon had to microwave to soften my omlet was frozen in the middle the only good about this place was their 2 front desk attendants Tiffany and Alexis.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do hope you will accept are apologize and be willing to stay with us again

"Not best western standards "

2
14/12/2017

Stayed at the best western in Roswell last night and being a best western employee they do not uphold best western standards Linda the breakfast attendant is rude. She said their microwaves were broken and we had to share our breakfast meal. Nothing was warm omlets were still frozen in the middle. We had a total of 3 rooms 270,271 and 272 each room was not properly cleaned. Caked dust on the headboard caked dust on the laps. Room 270 had a loft in it that was covered in trash and had 2 holes on the wall. 272 smelt like burnt hair and didn't look dusted. 271 smelled like smoke. The only nice person that actually stuck to the best western smiles motto was their morning attendant Tiffany. Attached is a picture of what the curtains in my room looked like.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Neat, clean, pet-friendly and accessible"

5
03/12/2017

Rooms are neat and clean, you can usually park outside your room door to make it easy to unload and load the car, and best of all they are very dog-friendly. We always stay here when travelling thru this part of New Mexico.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
I am glad you had a good stay with us we really do appreciate your feedback,an we hope you come to stay with us again in the future .

"Nice and Quiet"

5
02/12/2017

After long business days at work, hotel it right in the middle of town making it easy to get to anywhere you want to be. Very cozy and quiet, and bed is GREAT!!! Parking is a little cramped so once you find your space, I suggest staying in. Otherwise may have to walk a bit to your room.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for your feedback we really do appreciate it . Were really glad you had a good stay with us an we hope to see you in the future .

"Good Stay"

4
30/11/2017

I have to admit I was a little sketched out by the layout of my room. I had the room right above the office and it feels like a tiny apartment, which I was not expecting, but was OK with. The room itself was nice and clean, and despite the hotel being right off a main street, it was pretty quiet. The only complaint I had was that the air unit in the room was pretty loud and seemed to kick on about every 30 minutes to keep my room at a cool temperature. It seemed to disturb my sleep every now and again. Other than that I was pleased with my stay.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you so much for your feedback we do appreciate it . I am very glad you had a good stay with us ,we do hope you come back to stay with us again in future .

"Nice stay in Roswell, NM"

5
27/11/2017

Older property, but well maintained, clean, quiet (solid concrete walls!), felt very safe. Breakfast was above average. The rate was super reasonable. Would definitely stay here again! Have stayed in similar hotels in Roswell, and this BW will be the one I look for again next time!

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you so much for your feedback and Thank you so much for staying with us !! We really do appreciate it. We can not wait in-tell you come back !!

"Roswell BW"

3
18/11/2017

Room was clean and bed comfortable. ice machine right outside door was busy all night. Cat urine smell in far back corner of property by my room. Bathroom door swollen and would not close. Had to find maid to clean room at 1pm.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 575-622-2721. Sincerely, Mercedes Andrade Manager Best Western El Rancho Palacio

"Needs updating desperately!!!"

3
10/11/2017

Stayed here one night. Place is very outdated. Room was small for 2 double beds and bathroom was too small for 2 people to be in same area at same time. Only good thing was Los Cerritos restaurant next door for great mexican food!

"All was going well until morning...."

3
05/11/2017

We stayed here about two years ago by accident as there were two Best Westerns and I thought I booked the other. This year, I again thought I booked the other. Well, now there is no other as it is a Belmont. The room was okay. Check in was smooth and easy. Breakfast room needs to be a bit larger. Not enough tables for their guests. This is not a BW Plus, but more like the lower end Best Western. Access is from the outside. Rooms were okay, but dated. The outside appears to have had a new paint job in the past two years. Morning came, and it was very difficult to sleep. This BW is used by area workers and the morning we stayed, one decided to start up his diesel truck and let it run until he was ready to leave, which was about 30 to 45 minutes later. I have no idea why, since it was not cold, so why the truck was running while the owner got ready or ate breakfast is beyond me, except that for a traveler who needs their morning rest for the day, it is very impolite to do this. Oh, and why a helicopter was flying low over the area late at night is also a mystery, or maybe I don't want to know. Also the same early the next morning. The location though is great as it does set towards the middle of the town. However, don't know if we would stay at this particular BW again.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and concerns. On behalf of our entire staff I would like to apologize we did not meet your expectations. I apologize we are not a Best Western Plus. Also we do have a hospital near our property that does have a helicopter landing site.I apologize for the loud noise of the guest vehicle I will be sure to pass along your comments so we can find a solution to prevent this from happening to our future guest. We hope you can give us another chance,again thank you for your review.

"Always a great experience"

5
02/11/2017

We come this way at least a couple a times a year. Always stay here. Rooms are clean, Staff is very friendly. And that makes for happy guests, who are happy to talk to other travelers. They serve a hot breakfast, and the staff keeps the food coming, and the tables clean

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and ratings. I will be sure to pass on your candid comments to my staff. Glad to hear you enjoyed your stay and our hot breakfast. We are looking forward to seeing you real soon again.

"Very nice and reasonable"

5
31/10/2017

Oder motel but very well kept. Great staff and good location. Excellent for the reasonable price. It was very clean, somewhat small rooms but very inexpensive. Try Farley's restaurant about 3 blocks toward downtown, awesome food.

"unexpected disappointment"

2
30/10/2017

We stay at lots of Best Westerns and this has been the worst. The first guest room smelled of sewer gas. The second room had no smell. You could see that it had been recently remodeled with new counter tops and decor. Still uneasy with the beam type ceilings and general appearance. Too late to try some place else

"Bugs in bath"

2
29/10/2017

The room was ok in terms of facilities but it was very dated and in need of a makeover. The worst though was finding several small bugs crawling around the bath, as well as a previous guest's hair stuck to the side of it as well. The "high speed internet" didn't work at all. We tried 4 different devices and none would connect. Front desk confirmed the password used was correct but we simply could not get it to work.

Mercedes A, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff I would like to apologize we did not meet your expectations. Thank you for your feedback so we can better accommodate our guest. I will be sure to pass on your comments to my team. Again thank you and we hope you can give us another chance.

"Really disappointed "

2
23/10/2017

We get there and there was no hot tub and the pool was closed. The room was quite small and the ac was weak. The tv was bolted to the wall so it was difficult for both of us to watch. They don't have a pet fee and that is wonderful! However, we returned from being gone all day looking forward to a nice clean room, come back and it hasn't been touched! I go to complain and the front staff (who were all incredibly sweet) said that the maid was scared to go in due to the dog. Now this I can understand however NO ONE contacted us to find out if the dog was there. They said that they called the room but no one answered..... because we weren't there! The breakfast was standard except no fruit and minimal options. The shining star had to be the staff, they were very hard working and helpful.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff I would like to apologize we did not meet your expectations. I do apologize that our pool is down for the season it is open May through September. Also I will be sure to speak to my staff about room service when we have a pet in the rooms. Also I apologize our breakfast was not to your expectations. We hope you can give us another chance in the future , we would love to show you are appreciation. Again thank you and we hope you can give us another chance.

"Clean, great value"

4
21/10/2017

Staff was friendly. Breakfast was okay but the eating quarters were very cramped. Was satisfied with the room for the price. Room was clean but the toilet tank dripped. They gave us towels to put underneath so the the floor would not be wet.

"Clean, convenient, AND good prices"

4
14/10/2017

I came to Roswell for a class reunion, and wanted something near our meeting site, as well as convenient to the rest of town. I remembered the "El Rancho" from my childhood so looked it up and found it to be well rated, and rightfully so. It has been kept up to date with nice amenities in the rooms, including a large refrigerator. The beds are super comfortable, and with free wifi, large screen TVs and many channels to watch in your spare moments, a home away from home. The staff is very friendly and professional, doing their best to make you welcome and taken care of. The breakfast is fresh and very good with lots of choices from waffles, cereals, eggs, sausage to biscuits and gravy. YUM Prices are very good, and there are lots of applicable discounts. Parking is a bit crowded but should be no problem with care. My four nights here were great.

"Great Place to Stay"

5
12/10/2017

I have stayed here for 7 nights in 3 visits and I was extremely satisfied with the quality of the room and the personnel that work here. It is convenient to restaurants with easy in and out from main street.

"Great value"

5
11/10/2017

Nice and friendly staff. Pointed us in the right direction as far as restaurants and places of interest to visit. The location is easy to find and conveniently located in town. The room was nicer then I expected for the great price it's listed for.

"Nice, clean place"

4
07/10/2017

Parking lot is tight (for a larger vehicle like a Tahoe). Comfortable bed. Large room. Centrally located to restaurants and not too far from downtown. Would recommend this motel to family & friends. Fair priced. Standard Best Western breakfast items that were fresh.

"Good value"

4
06/10/2017

Stayed here two nights. Room is clean and quiet and has a fridge. Not a 5 for a couple of reasons. 1 the toilet has a smell after flushing which closing the door eliminated. Parking while ample is strange. And the biggest egregious error is that there is ZERO information about area attractions which after the UFO exhibit are plentiful which we found out about to late. The included breakfast was up to BW standards with friendly staff and good coffee. Good value for the cost on the main road . Good place to stay but stop at visitors building to get info .

"Great stay, staff very friendly "

4
30/09/2017

We love best western, and this was no exception. Room was very clean and comfortable. Could even smell the cleanliness of the sheets, which was really nice and reassuring. Wifi worked well. Lots of pillows, mattress very comfortable. Staff at breakfast, check in/checkout were very nice and helpful. Lots of choices for breakfast and staff was very attentive. Hotel was very convenient to restaurants. Would definitely stay here again.

"Enjoyed our stay"

4
26/09/2017

The room was clean and comfortable. It was a little darker than I like, but it was only a one night layover, so it was fine. Breakfast room was large and breakfast was good. Staff was friendly and check-in was quick. Would definitely stay here again next time we are in Roswell.

"Nice inexpensive hotel "

4
23/09/2017

It was reasonably priced and breakfast was great. The wi-fi worked great from the lobby, but not inside room 171. If a connection is important to you, avoid that room. Even my smartphone couldn't get a signal in there. The night clerk and the lady who provided breakfast did wonderful jobs. It was clean and well appointed.

"Great Stay"

5
22/09/2017

We always stay at this BW when traveling through Roswell. We never look elsewhere ! Rooms are clean and the refrig is really large. Pool is nice. The only negative is that the coffee served with breakfast is terrible tasting.

"2 night stay"

4
17/09/2017

My stay here was a decent experience for the price. My family drove here from Dallas, TX for a funeral and we needed to save money on our hotel stay. This hotel met the criteria. The overall staff was helpful and made our stay very comfortable.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us and our staff was accommodating. I will be sure to pass on your kind comments to my staff and we look forward to seeing you again in the future.

"Great value"

4
14/09/2017

Much better than expected at this price. Room was well laid out and comfortable. Windows must be good because no noise even though next to ice machine. Breakfast was well presented but bread was stale. People very nice. Only string negative was smell if dog poop outside on the grounds. Did not carry indoors.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay and was comfortable. I will be sure to pass on your candid comments to my staff. I will also pass on to my housekeeper on the dog on our lawn. Thank you again and we hope to see you soon.

"Roswell visit"

3
03/09/2017

Stayed here on our recent visit to Roswell. Room was clean and to the standard you'd expect from a US older style best western motel........if you're from uk and this Its your first time in a best western in the US, then forget everything you know about uk best western, they are nothing alike. Ok , that said, the hotel was clean and the breakfast was great as was the lady who was running the breakfast room. Internet was poor, it kept dropping the signal and front of house staff could do with some face to face customer service training. The girl behind the desk couldn't answer my husbands questions and when she did offer an answer, she turned and spoke to me, not him. I understand that some people are quiet and shy but maybe working front of house in a motel isn't the job for her. Lots of contractors stay at the motel, which is fine, but parking is a nightmare as car park is full of trailers and huge 4x4's and finding a parking space in the evening difficult. We are diamond elite BW reward members, and have stayed in numerous BW hotels / motels all over the world

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff I would like to apologize we did not meet your expectations. I will definitely check the internet in the room. I will also bring this to my front desk attention so we can better accommodate guest in the future,thank you for bringing this to my attention and again I apologize. We hope in the future you can give us another chance.

"Good value"

4
24/08/2017

An older style motel with open verandahs. Good views from the upper level. The room was fine and the beds were comfy. Though on the main road the rooms were quiet. Breakfast was self serve in the dining room near reception. Options were the usual fruit cereal and waffles. Would stay there again

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed our hot breakfast and your room. We appreciate your kind comments and we are looking forward to seeing you soon.

"Good 3* Motel"

3
10/08/2017

Place was clean and beds comfortable. Pool was adequate for this type motel and breakfast included waffle maker and eggs an bacon. Staff was very pleasant an accomodating. Prices were quite reasonable. If there was an area where it was below expectations it was road noise as we had a room very near Main Street

"Night in Alienville"

4
06/08/2017

Overall the room was clean. Had a good internet connection. Better than most motels. Great breakfast. Nice size pool. Fairly easy in and out on main street. Most things located not to far from the motel.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. Glad to hear your stay was excellent. We appreciate you candid comments on our hotel. Again thank you and we are looking forward to seeing you soon.

"Very Pleased!"

5
28/07/2017

Funds were a bit tight this summer so our vacation was budgeted for sure. I was surprised by the price on our room. Very affordable and very comfortable. The girls at the front desk were very nice and helpful. The breakfast was delicious. Everything was fresh and hot. Really we were very happy and I would dedinitely recommend the stay .

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us and you enjoyed our breakfast. We appreciate your candid comments. Again thank you and we are looking forward to seeing you again.

"Clean, comfortable, and affordable"

5
17/07/2017

We stopped unexpectedly overnight, and I couldn't believe the price. Usually that means old, outdated facilities where one doesn't take shoes off! What a surprise--the pool was great, beds comfy, room exceptionally clean, fridge cold, and great breakfast. What more could the four of us (boys 10/7) ask for!

"Nice and Clean and Quiet stop for the night."

4
10/07/2017

This is a fantastic place to rest. The rooms are beautiful and everything is in perfect condition. Not sure if I stayed in the newly remodeled part of the motel but I was very satisfied with my stay especially the price.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us. Thank you for your kind comments. We are looking forward to seeing you again.

"Hotel Too Old"

2
09/07/2017

This hotel is too old, rooms are too small, breakfast was terrible. The rooms are in need of remodeling. They are very small, compared to other Best Westerns we have visited lately. Breakfast room is too small for the amount of people staying in the hotel. Air conditioner was so loud we couldn't hear the TV when it went on.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff i would like to apologize that we did not meet your expectations. I will be sure to pass along your comments. Again i apologize and we hope you can give us another try.

" Does the job"

3
08/07/2017

Clean rooms, good location, decent price. If you need a budget motel to spend the night and are a low maintenance person, this will do the job. Very comfortable king bed for a budget mote. Would stay again.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay at our property. We are looking forward to seeing you soon.

"Super awesome"

5
02/07/2017

I liked this place. Great value and in loved how the room was wide and not long. The rest room and room to turn around. The vanity was seperate which is nice because it does not steam up. We also had a microwave ans fridge. So awesome!

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your candid comments. We are glad to hear you enjoyed your stay with us. I will be sure to pass along your comments to my staff. Again thank you and hope to see you soon.

"Nothing fancy, but comfortable to sleep"

3
01/07/2017

This place was nothing fancy and could use some updates, but the staff was friendly. It was fine for a nights sleep. It would be nice to see some updates to the property. The pool was an added bonus as it was very hot when we got there.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your comments and feedback. I will be sure to pass along your kind comments about my staff. Again thank you and we hope to see you again.

"Good place to lodge"

4
29/06/2017

Staff was very courteous and helpful. Rooms were adequate, beds were comfortable. Rooms at the end of the horseshoe away from the street were quiet. Close to attractions and good variety of places to eat.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and comments. I will be sure to pass along your kind comments to my staff. Again thank you and we hope to see you soon.

"Needs some help"

2
26/06/2017

Maybe because we were in a designated dog room, we were very disappointed... the place - an end room on first floor which we had requested, was so dark and dank looking. It was not very clean and had we not been exhausted after a long day of driving, we would have looked elsewhere. Minimal amenities... marginal breakfast options... but a Starbucks not too far so that was a plus.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff I would like to apologize we did not meet your expectations. I will be sure to pass along your feedback to my staff so we can better accommodate our future guest. We hope in the future you can give us another try.

"Quick overnight travel stop"

4
05/06/2017

My husband and I had to book several hotel nights almost last minute for a trip from California to Texas and one if our stops was in Roswell. There are several hotels on Main Street and they are all nice, however for a quick trip I prefer to pay less if I can and that is the main reason I chose the BW. It's in the middle if Main Street, not at one end of the other, with several restaurants to choose from. The rooms are clean and nice. Good choice for a quick trip.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind comments. We are glad to hear you enjoyed your stay with us. We appreciate you choosing our hotel. I will be sure to pass along your comments to my staff. We are looking forward to seeing you again and enjoy your trip. Again thank you.

"Excellent service"

5
25/05/2017

I booked this hotel as the reviews I read were so good. We have not been disappointed at all. We have had 9 nights here. On arrival Alexis on reception was utterly Charming. Couldn't do enough for us. Breakfast was included in the price too. Fantastic value for money. The rooms have all the usual facilities. The microwave and fridge came in very handy. Housekeeping was outstanding and if we needed anything extra nothing was too much trouble. The rooms were kept immaculate. The outdoor pool was clean and my daughter loved using it. Thank you all. Highly recommend

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind comments. We are glad to hear you enjoyed your stay with us. I will be sure to pass along your comments to my staff on how wonderful they have done. We are looking forward to seeing you soon. Again thank you.

"Clean and nice"

5
24/05/2017

Employees very friendly, rooms were clean and nice. Shower head actually had water pressure nice touch in a hotel. Had a wonderful stay and would stay again whenever we visit Roswell area again. Located close to amenities.

"Great Accommodations"

5
20/05/2017

The room was very attractively decorated; very clean and the bed comfortable. We arrived late in the evening and the clerk was pleasant and efficient. We had a lot of luggage and were grateful for the luggage cart. We had requested first floor and that request was met. We stayed a second night because of bad weather ahead.

"Noisy nights"

3
19/05/2017

Rooms at the front (street side) are unacceptable and should never be rented. Stayed here many time but this turned me off. The staff was pleasant but there seemed to be no consideration to me advanced request for a room location.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff I would like to apologize we did not meet your expectations. I do apologize we do our best to honor special request. I will be sure to pass along your comments to my staff so we can better accommodate our future guest. We hope you can give us another try. Again thank you.

"Great rooms and service at a reasonable price"

5
15/05/2017

Great rooms friendly staff and the rooms are great the price is great and affordable for any business or vacation stay the location is great their are many choices of restaurants located right next to the hotel

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind comments. I will be sure to pass along your comments to my staff. We are delighted to hear you enjoyed your stay at are property. We are looking forward to seeing you again.

"Excellent"

5
05/05/2017

Room was very comfortable and clean. Staff was very friendly and kind. Breakfast was excellent and well as the staff assisting in the dining area was very helpful as well. Check out was very fast and value as well.

"Find a different place! "

2
03/05/2017

Do not recommend! The girl at the front desk was pleasant but the room had a terrible or odor (she gave us some odor removal spray that didn't work) sounds coming out of the walls. Possibly small aliens? I would suggest paying a bit more somewhere else. Avoid this establishment. Mark Manuel Vancouver, Canada

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff i do apologize we did not meet your expectations. I will be sure to pass along your comments to my maintenance so we can check the room. We hope you can give us another try.

"Good place to stay"

4
29/04/2017

Clean, comfortable, quiet although on the main highway in town. All the staff was very helpful and friendly including the cleaning crew. The breakfast was the usual cereal, waffle, yogurt lineup, although they had biscuits and gravy, which was good enough.

"Great bed and breakfast"

4
27/04/2017

The room was quiet and comfortable with a very nice bed. The breakfast was very tasty and fresh. The room was a little musty smelling, but that went away after the air conditioner was on for a while. A nice, but not fancy place.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate you feedback and concerns. We are glad to hear the room was quiet and comfortable and you enjoyed our breakfast. I do apologize for the air conditioner i will be sure to pass along to our maintenance. We hope to see you soon again thank you.

"Alien get away"

4
26/04/2017

room was a bit small compared to other BW's i have stayed in, but it was cozy. wifi worked great. several choices to eat near by. parking was a bit challenging; there were "contractors" whom clearly had several vehicles, and a trailer they took up a precious space with. other than that it was nice.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate you feedback. I do apologize our rooms are smaller and the parking lot was not to your satisfaction. I will be sure to pass along your feedback. Again thank and we hope to see you again.

"Great rates, good stay"

4
22/04/2017

This motel is a little dated, the in room coffee pots are kind of worthless. The bed was comfortable and the room was clean. The facility is quiet and the motel is conveniently located. We would definitely stay here again.

Jinny C, Manager at Best Western El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff i would like to apologize about the coffee pot in the room i will certainly pass on to my housekeeper to replace. We are glad to hear the bed was comfortable and you enjoyed the rest of your stay. Looking forward to seeing you again.

"Most Convenient"

5
22/04/2017

I was very happy with the staff, hotel, room and location as it was on the main drag as we were headed south through Roswell. We have stayed at many hotels and many brands of hotels in the last 40 years. We are always looking for a hotel that treats us well, has nice clean rooms and is a reasonable price. This Best Western fit our needs perfectly.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your candid comments. We are happy to hear you enjoyed your stay with us and our rooms satisfied your needs. We can't wait to see you next time,again thank you.

"Not a plus"

2
19/04/2017

Great staff. Small badly appointed rooms. Four guests Three towels, one shampoo, no conditioner, no soap. Two hand towels. Three pillows per bed. The overall appearance of the hotel is fine. Clean enough. However, not a plus Best Western.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff i would like to apologize we did not meet up to your expectations. I will be sure to pass along your feedback to my staff. I do apologize we are a Best Western, but we are not a Best Western Plus. We hope you can give us another try.

"slightly dissapointing"

2
16/04/2017

we arrived and our room was noisy from the rooms next door, the air con was incredibly noisy and the fridge was also noisy, it was dark as the window was facing a wall, the shower was a little weak and the swimming pool was closed. Could do better!!!!!!!

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff i would like to apologize we did not meet your expectations. Unfortunately our pool is open May through September. I will be sure to let our maintenance know about the air-conditioner and fridge. Again thank you and we hope you can give us another try.

"Very clean motel like stay"

3
10/04/2017

So I stayed here after I did Priceline 2.5 star express deal for 60$. Priceline said the hotel would be along the lines of a Hampton Inn or the lower level Marriotts. This best western is not in that category. What this hotel is is a very clean very friendly place to lay your head at night. The bathroom was nicely updated and so was the TV. However your door opens to the exterior which I do not really enjoy there is also no elevator and the pool was closed in April with the temperatures touching 90 degrees. They offered free breakfast that I did not try. If I paid going rate this place was 71 for the night and the Hampton was 107- with the pool being closed and the exterior door the Hampton would have been worth the extra 30 bucks.

"A Clean Hotel for a good night's rest"

5
08/04/2017

We stayed in Roswell on our way to Texas and it was a nice clean room and it was quiet which was nice!!! We didn't hear any foot traffic at night and woke up refreshed. They also have a hot breakfast of omelets, sausage and waffles and muffins. The staff was very nice and took care of any needs that arose. It is also on the main street so you are close to a lot of the shops and attractions. If we ever get to Roswell again I'd definitely stay here!

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us. I will be sure to pass along your kind comments to my staff. Again thank you and we hope to see you soon again.

"OVER CHARGED ME"

2
07/04/2017

nice looking hotel room besides we had found a few roaches one in the bed an in the shower said they would come spray but never did, only stayed for four days an continued to be charged by them a week after we left 500$ to 600$, i suggest if you stay with them pay with cash an if your a smoker like we are dont let them know even if you never smoked in the room (which we never did) they will claim they smell smoke an charge you the 100$ fee

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I do apologize that we did not meet your expectations. I did try and reach out to you to explain are hotel policy with smoking. If you have any questions please contact me at the hotel. Again thank you. Mercedes Andrade 2205 N Main St. Roswell,NM 88203 575-622-2721

"Comfortable Rooms"

4
01/04/2017

I stay here for business and am always satisfied. The staff are cheerfully helpful in person and on the phone. If my company switched hotels, I would be very disappointed. Always great service and comfortable rooms.

"One night stay in Roswell"

4
19/03/2017

The hotel was clean and check in was easy. Our room was available early and was your large with a comfortable bed. The hotel is located on Main Street, where pretty much everything is. Just a couple of blocks from the UFO museum.

"Overnight on a road trip"

4
23/11/2016

The bed was very comfortable and the breakfast was excellent! There was biscuits and gravy which was delicious and sausage and eggs. There was a card in the room which recommended a local restaurant with a 10% discount on the meal.We went to that restaurant and it was well worth it.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your room and our breakfast. Thank you for your candid comments.We are looking forward to seeing you next time. Again thank you.

"Convenience stay"

5
18/11/2016

Stayed at this hotel while driving to ruidoso for funeral. Was very convenient to and from ruidoso . Got an email for our billing which I really liked.. and the internet worked very well even though the hotel was full

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay with us. I'm glad the express check-out was very helpful for you. We thank you for your candid comments. Looking forward to seeing you again.

"Worn out"

2
17/11/2016

I was a little disappointed with this motel. When I booked, I didn't realize it was a motel as opposed to a hotel. No big deal, but this one is kind of worn out. The door didn't close properly, leaving a gap for light and noise to enter. We pushed the heavy ottoman against the door to help close it better. We were on the second floor, and the metal stairs made a lot of noise as folks came up them. The rug, where it met the tile floor of the bathroom area, was starting to peel up. It looks like they tried to update the rooms, but on the cheap. Sloppy tile job, and the tub fixtures were all loose. So we're the switches for the lighting. The staff, however, was friendly, and the breakfast good. The rooms, while worn, were clean.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff we do apologize we did not meet your expectations. I will be sure to pass along your comments to my maintenance so we can better accommodate our future guest. We are pleased you enjoyed our breakfast and our staff. Again we appreciate your feedback,and we hope you will give us another try.

"Moving Mom across country "

3
14/11/2016

We stayed here on our way to California and we were traveling with a cat so this one worked for us since we needed pet friendly. We skipped the breakfast since it was only continental and there were many restaurants across the street from the hotel. It was clean, the beds were comfortable and the shower good. Parking was free and it felt safe there. All in all not too bad. Price was OK.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your candid comments. We are glad to hear you enjoyed your stay with us. We hope to see you again and we hope you try our hot breakfast next time. Again thank you for your review.

"Stay away"

1
13/11/2016

First room had 6 slow flying flies, in my book that means the flies are near death and have probably been in the room for a few days. Changed rooms, no problem. Second room also had slow flies! I Trapped them in the bathroom and kept the door closed. Last thing I wanted was a dead fly to land on me while asleep. Gross! Even though they were slow flying I still couldn't kill them because they kept going up high. Both rooms were super old and just not kept up. The door had a large crack in so you could hear the noise outside and see light. Just was a horrible experience. Didn't even take a shower the next morning because of flies! The breakfast was decent. Egg and cheese omelette, sausage and had a waffle machine. I will NEVER return to this old style fly infested motel! I learned my lesson. 20 bucks more I could have stayed at a newer Fairfield Inn.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of my entire staff we apologize we did not meet your expectations. Unfortunately we do have dairy's on the out skirts of our town and we try our best to keep them out of the room. I will pass along to my staff so we can better accommodate our future guest. We did recently remolded all of our rooms and put new furniture in them as well. We are glad to hear you enjoyed our breakfast. We hope you give us another chance. Again thank you for reviewing our hotel.

"The Price is right"

3
28/10/2016

Average stay. Not a final destination. Clean but a little shop-worn. Town is halfway to our destination in Colorado, so it is a good place to stay economically speaking. No real frills, but that was not our intention.

"Good for a nights stop "

3
27/10/2016

Passing through and stayed one night. Looks like they've recently remodeled rooms as ours was nicely done for this older hotel. Room we had was two queen beds, table/chairs, frig, miicro and tv. Sink was seoRate from tub/toilet. Shower had decent water pressure. Didn't stay for included brkfst. Paid $78 booked on hotels.com

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your room. We did recently remodeled our rooms.Thank you for your comments and we hope to see you in the future.

"Value, great room"

4
23/10/2016

Booked a room with 2 double beds at $64.79 plus tax. Upper level. What a positive surprise. After the small room we had for $85.00 at Best Western Socorro Hotel & Suites, the room at the Best Western Rancho Palacio was awesome and quite a change. Decent in size, modern in appearance and color scheme, large wet bar, large bathroom, spotless clean. Extremely friendly and helpfull front desk staff. Small (rather tiny) breakfast room (maybe 3 or 4 tables). Limited choice, but we did not leave hungry and we were so lucky with our room and the great rate. Overall a fully satisfactory stay. If ever in the area I would definitely stay there again. Highly recommended.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay. We appreciate your candid comments. I apologize the breakfast room was small. I will be sure to pass your comment along to management to see if we can address it. Again thank you and we are looking forward to seeing you.

"Roswell Visit"

5
19/10/2016

The Best Western Palacios in Roswell, New Mexico is a wonderful place to stay. It is located north of 19th street in the heart of the motel/restaurant business area about a mile south of the Mall in Roswell. I had to stay a night with a family member for an outpatient medical procedure. On previous visit while attending a JUCO baseball tournament or the Roswell Jazz Festival; the accommodations have been fabulous. My traveling companions and I have always met the best people from across the country while staying at the Palacio. This stay was no exception. The difference, to my great delight, was the Palacio accepts pets. I have always noticed on previous stays that there are a number of dog walkers always around the Palacio, but I figured that was because of the Palacio's landscaping; not because the motel accepted pets. This is exceptional great because many older travelers to not like to be without their four legged companion for more than a couple hours at a time. The pet care fee is nominal; under $5. If one has not travelled to Roswell, New Mexico it is a wonderful place to visit. It is a perfect option for attending activities in nearby communities. Roswell has amenities and activities suitable for a city of one hundred thousand without the traffic congestion. Throughout the year many of the surrounding communities have nationally and internationally recognized events, but those communities have few accommodations for visitors and travelers. Roswell can accommodate the excess without the traveler spending excess time in a vehicle. The longest driving time to a surrounding community event is 1 hour 15 minutes driving time. The yearly events around Roswell are: The Lincoln County days in Lincoln in June, The All-American Futurity in Ruidoso on Labor Day Weekend; Alien Days on the July 4th weekend in Roswell. October is a busy month for the Roswell-Ruidoso area. There are two major events in Ruidoso the first two weekends in October and on the third weekend there is an international event in Roswell. The first weekend in October host the kick off weekend for the Aspencade. There is a parade, car show, cruise, and chili cook-off. The second weekend in Ruidoso is the Cowboy Symposium. The Roswell Jazz Festival is on the third weekend in October. Come visit southeastern New Mexico the weather is wonderful and the people are hot. Or vice versa. Upon your visit to Roswell look for Eli's Bistro on West 2nd Street across from the Sonic. He serves pizza slices that takes two people to eat and authentic cheesesteak sandwiches that are fabulous. Good Prices.

"Vacation stay over"

5
18/10/2016

We needed a place to stay in Roswell, going home from Grand Canyon family vacation. Called and they only had couple of rooms left. Sweet lady took my CC info and held room for us. It was clean, clean, clean. Felt like a brand new bed, so comfortable and clean. The sheets felt and looked new. The breakfast was good and we were on the road headed home by 9 the next morning after a great nights sleep.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your candid comments. We are pleased you enjoyed your stay. We are looking forward to seeing you again.

"BW Roswell"

4
17/10/2016

Room was ready, clean and as expected. Bed was comfortable. Breakfast was very good and prepared well. Great value. Hotel is located near other dining and the staff was very helpful. I would stay here again when passing through.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your positive comments and value your feedback. We are glad you enjoyed your stay and our breakfast. We look forward to seeing you. Again thank you.

"on site"

5
17/10/2016

This hotel is conveniently located near restaurants. It was clean and the staff were helpful. I would recommend this hotel to others. I would stay there again. The breakfast had variety and had both hot and cold variety. It was clean and fully stocked. I was allowed to utilize the express check out. My room was cleaned every day. The gym had new and clean equipment. The swimming pool is indoor.

"Nice stay"

4
10/10/2016

My wife and stayed for a Friday. The room was excellent. It has a refrigerator and a microwave. The room is on the small side, but adequate for two people. The sink and mirror are separate from the toilet and bath tub, which is convenient for getting ready in the morning. The hotel has a continental breakfast but I didn't try, only for coffee. The hotel is located near NMMI and many places to eat.

"Comfortable room, poor breakfast"

3
10/10/2016

Stayed here as part of a 21 night road trip and I have to say that most of them had a free breakfast, but this one was the worst. Everything looked like it was cooked hours ago and a poor selection. I had a glass of OJ and left. The room was comfortable and I slept well.

"Great place to stay"

5
05/10/2016

Room was clean, well stocked, and was obviously well maintained. Everything worked and parking wasn't a problem. Breakfast was the usual fare: eggs, meat, gravy, waffles, etc, but was fresh and tasted good. Breakfast room was clean and well maintained. Staff friendly and helpful. We were there 5 days and we were very comfortable and enjoyed our stay. Would definitely recommend!

"Good bed, good sleep"

5
02/10/2016

Decided to make a pit stop in Roswell after 8 hrs of driving called ahead and they had one vacancy, a king, I took it. Best decision to recharge to continue my long trek back home and the breakfast definitely energized me with an omelette, sausage, potatoes, and waffle.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and our breakfast. We are looking forward to seeing you soon. Thank you again.

"Bottomless Lake Trip"

3
29/09/2016

Hotel is at a nice location in town, across from restaurants and the stores are not to far away. Seems to always be packed with no vacancy by 8pm, very friendly staff and always willing to help. Pool was waiting for anyone to take a dip in. Very nice place to stay if you are out for a weekend.

"Old Hotel"

4
21/09/2016

Thie hotel is rather old and it shows it years. It is clean and well maintained. There are several dinings chiccies in the local area. The staff is friendly and helpful. The breakfast items are of the n\\\\orm. Would stay here agaiin .

"Roswell Space Museum Trip"

4
20/09/2016

El Rancho Palacio is a very good place to stay. The amenities are normal with every other places to stay. It was very inexpensive and well served our needs as well traveled to our new home in Arizona from Texas.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your positive comments and we value your feedback. We are looking forward to seeing you again soon.

"Older hotel, not quite what I expected from BW"

2
19/09/2016

I've stayed here twice and this last time I wasn't too happy with my stay. The room I checked in to was a double bed room with double size beds because they didn't have a single queen available. The bed was comfortable but with two beds in the room it felt cramped. The decor and setting was a little older and the hotel was older as well. The room didn't feel like a conventional hotel room and the table in the middle of the room was just in the way. The location was good, located in the middle of town. Wifi was terrible and was so slow it took hours to upload data to my works website. I also stream tv and the Internet was not fast enough to stream anything. I was located above the office so there is no reason that the Internet should be that bad. Parking was okay on nights that the hotel was slow but on a Friday night at 10:30 I had nowhere to park my truck. I had to park by a curb by the lobby. I'm not likely to stay at this hotel again.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff we apologize we were unable to meet your expectations. We do have a separate wifi router for guest staying near the lobby and I apologize that did not get mentioned to you during check-in. Ill be sure to discuss this with my front desk staff so that we do not run into this problem in the future. We have recently updated all of our rooms with new case goods and I would like to apologize that they were not to your satisfaction. Again thank you for your time and feedback and we hope that you will give us another chance in the future to better serve you.

"Good free Breakfast and Clean Rooms"

4
13/09/2016

They have a great breakfast for free every morning, not just muffins and cereal. Our room was clean and they had a big refrigerator for snacks and cold drinks. I suggested on-demand movie service or a DVD player for movies for kids or adults.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay. I will discuss your comments for on-demand movies with my staff. And thank you again. We look forward to seeing you.

"Stay Somewhere else!"

2
05/09/2016

We didn't get to the hotel until very late. We were exhausted and just wanted to get some sleep. Although I had reserved a room with two beds, I asked for a king and was told that was what I had. That was not true. The room was very basic. The curtains were red with a green topper. The ceiling was unfinished and varied in color. Light was out at the sink. Bag of trash sat outside of our room all day. I would pay a little extra money and stay somewhere else.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff,we send our apology that our hotel did not meet your expectations. I will be sure to pass along to my staff so we can better accommodate our future guest. Again thank you and we hope you will give us another try.

"Good value"

4
24/08/2016

We've stayed here many times over 5 years. Always pleasant and the location is great. My only complaint is the rooms seem to be "aging" and need some cosmetic improvements. This will not stop us from staying there as we've always liked the place. Just a suggestion.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate the feedback and comments. I will be sure to discuss this with housekeeping and maintenance so they can make improvements in the rooms. Again thank you and we are looking forward to seeing you next time.

"Road Trip"

5
20/08/2016

Best Western is always my first choice, the beds are so comfortable! ! Our room was clean and comfortable. The staff recommended a great restaurant within walking distance. The room was very quiet and served our purpose.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate the comments and are very happy you enjoyed your stay with us. We look forward to seeing you again the next time you are in Roswell!!!

"Great Breakfast"

5
16/08/2016

Not the usual "continental breakfast." Full buffet and waffles with good coffee. Small breakfast area clean and well-staffed. Check-in and check-out were quick and painless. Room was clean and everything worked, including the wifi. What more do you you want? O yea, the room rate was a good deal. It's not new, but appears to be well managed.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your candid comments. We are pleased you enjoyed your stay and the breakfast. We are looking forward to seeing you again.

"Good value"

4
15/08/2016

I can say this is one of the better choices in Roswell. The value is excellent and the room was very nice. Parking is convenient and easy access to the room. Security does not seem to be a question with adequate lighting in the parking area. All in room amenities are better than average. The staff could work on their people skills however.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay. I will speak to my staff and discuss the feedback. We are looking forward to seeing you again.

"Nice Hotel close to Downtown"

4
13/08/2016

The room was comfortable and had a fridge and microwave. The Wi-Fi worked well. There was plenty of parking. The breakfast was good. The UFO Museum was only 2 miles away. You can visit Carlsbad Caverns in 2 hours. This is a must to see. Plenty of restaurants close to the Hotel.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are very pleased you had a great stay. We are looking forward to seeing you again.

"Best Room of Our Week-long Trip!"

5
11/08/2016

Didn't expect much in this "space-alien" town. So very pleasantly surprised when we entered the room at the end of the building! It has a bit of a cathedral ceiling and the room is the perfect size to be very comfortable. The decor has clean lines and is contemporary. My husband plopped himself into the armchair and sighed, "This is so comfortable..." The king-size bed is not too soft and not too firm. The bathroom is spacious. There is a desk, tv, microwave, refrigerator (enclosed in the cabinet), two night tables, an end table beside the armchair, an ottoman, two luggage racks, four lamps. Air conditioner works perfectly. And everything is clean, clean, clean! Some shoe prints especially inside the door, but the room is clean! Wish every hotel room in this price range was just like this one.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We our happy to hear your husband and you had a great stay. We appreciate your candid comments. We look forward to seeing you again.

"Ok for one night"

3
11/08/2016

Average hotel, rooms are small but it was clean. Seemed to have some maintenance issues which needed to be addressed. i.e A/C and door handle problems. They were kind enough to move me to another room. Good breakfast

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. On behalf of our entire staff i apologize our hotel did not meet your expectations. Ill be sure to discuss your comments to our entire staff so we can make a comfortable stay for you and future guest. We hope to see you again.

"Family road trip"

5
05/08/2016

Really a great hotel for the price. The room was big and clean, the pool was nice, and the breakfast was good, too. We liked having a microwave and refrigerator in the room, too. I would have expected to pay more anywhere else.

"Good Value"

4
03/08/2016

Everything was good with the exception of our air conditioner not functioning properly. Notified hotel staff but were unable to do anything about it. Other room was on a different floor level and not doable. Good value for the money though and good breakfast the next morning.

"Great value for money "

4
31/07/2016

Traveling with my husband and two small boys aged 7 and 6. We stopped in Roswell for one night on our way north. We chose this hotel off of Expedia as it had pretty good reviews and was great value. Check in fine, room was clean and beds / pillows were comfortable. We used the pool for around an hour at 6pm, which was great after a day driving. Location is good - we walked into town for dinner. This hotel is dated. They have modernized some areas but missed others. The breakfast room is small and gets busy, but it's clean and the food is fresh and was replenished frequently while we ate. For the money, this hotel is great, but don't expect modern.

"Excellent Value - Highly Recommend"

5
24/07/2016

This is a hidden gem of a motel. The check-in staff was friendly and welcoming. Had a second floor room that was very clean and nicely furnished. Linens were all new; white bedspreads, etc. This place really "gets it!" Granite countertops, bathroom was "motel style," but nicely appointed with new fixtures. RFID proximity door locks, new and very secure. Outdoor entrances, but that was preferred as we were traveling by car. I have stayed in hotels that cost a LOT more, but in few that cared as much as these folks do.

"Clean, Affordable Little Place to Stay"

4
23/07/2016

This is an older Best Western property and all of the rooms have outdoor entrances (think motel). I was a little Leary about staying here due to the outside appearance. I was pleasantly surprised when we checked in. The check-in staff was friendly. The rooms have been updated and have new, fresh bedding and linens. It does have the older, unit type air conditioning. Our room tended to stay a little on the warm side, but it wasn't a big issue. The continental breakfast was the typical fare...waffles, yogurt, muffins, and a few hot items. The seating area for breakfast is a little small. The hotel also has a very small business center (room). I would stay again if I was in town.

"Everything I wanted, clean room, comfy bed, good price"

5
19/07/2016

I was very pleasantly surprised by what I found here. It is an older building but don't judge this book by that cover. The room was updated, clean and comfortable. The beds had soft linens and the mattress was very nice. The staff was friendly and helpful and the hotel is located in very close proximity to a lot of restaurants. To top it all off, the breakfast was surprisingly good. I would classify this hotel as a hidden gem. Would definitely stay here again.

"Average motel"

3
14/07/2016

We stayed here for one night, check in was ok and friendly, the room was overall ok it was clean and the beds were very comfortable, but it was very dark and the bathroom was through a lobby area which was a bit weird. The breakfast was ok a typical buffet. The swimming pool was lovely and cool really appreciated as it was really hot.

"Pretty Good Although..."

3
11/07/2016

The hotel was nice, room was comfortable & clean, didn't try the pool although it looked nice, the Wi-Fi was poor with a weak signal at the best of times, its a good central location surrounded by good eats & is only 5 minute drive from the main hub of Roswell. If i came back to Roswell i might be convinced to stay here again although there was another Best Western just down the road which looked slightly bigger & newer.

"Great beds, clean bathrooms and nice pool!"

5
07/07/2016

Always nice to walk into a clean room with good beds after a day on the road! Within walking distance of several restaurants. Could walk "downtown" if it wasn't 107 degrees... The pool was nice and refreshing. And the breakfast selection was okay. Found a great price online, so well worth the money!!

"Great Stay"

5
20/06/2016

The Best Western we stayed at in Roswell, NM was a great experience! We left my sons blanket in the room and the blanket was sent by UPS. They were very helpful! I highly recommend Best Western El Rancho Placio. It is very convenient when traveling through Roswell.

"Nice for the price"

5
13/06/2016

I rented two rooms for both my kids and their spouses for two nights while visiting me in Roswell. The rooms were next to each other and the staff were quite accommodating and the price was quite nice

"Very good Value, Convenient location"

4
07/06/2016

This hotel is small, but offers a great amount of comfort and convenience. Employees are courteous and accommodating. The only problem we had was a heavy-duty door that beeped everytime we opened it, but that was resolved by a call to the front desk. The breakfast here was exceptional.

"you get what you pay for"

3
03/06/2016

Bed was comfortable and clean. Room was satisfactory and had a refrig. Towels were rough and thin, TP was not fit to use. Tub water spout was about to fall off and someone had used caulk around it to hold it to the wall. (wasn't working, it will fall off for next guest) Would not recommend this to friends. But was worth the money for one quick night sleep. Breakfast was hot food and was okay.

"Fox News at breakfast!"

3
31/05/2016

The reception gal was friendly and helpful. It appears to be an older property that hasn't been renovated in a while, so the bathroom was a little run-down. Room was clean. The television channel at breakfast was Fox News, which my husband and I don't like. The eating area was a little small and cramped. I gave it an overall good review, though, because it's a convenient location, and we had a pleasant stay.

""Perfectly" fine"

5
28/05/2016

Very nice place! Clean, rooms are adequate, beds great....everything you need. Very reasonable. We really like the old style "motor courts" and have been staying in them whenever we find them. They are so convenient and car is right outside. This place has a great and pristine pool!! You need it in Roswell...it gets very hot. Pool towels are provided. Motel breakfast typical small fare but a restaurant right next door.

"Quiet & Clean"

4
07/05/2016

Booked hotel last minute. It was very affordable so I was weary of quality. However I was pleasantly surprised. Comfortable and clean room with mini fridge and microwave. I stayed on 2nd floor and enjoyed the vaulted ceiling. Very kind front desk staff. Complimentary breakfast was nice. Plenty of parking.

"Clean and Comfortable Place to Stay"

4
02/05/2016

The staff was polite and friendly and the check-in process was smooth and quick. The room was exactly what I had reserved and it was clean and the bed was comfortable. Also, the price I reserved the room at was the price that I was charged at checkout. Breakfast was really good and was well-stocked and there was a good variety. The hotel was very full so the only complaint was that it got a little crowded at breakfast.

Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel, we appreciate the positive feedback and candid comments. We hope that you will consider us again the next time you are in Roswell!

"Mixed Review"

2
17/04/2016

I'm not picky when it comes to hotels. I don't want to spend a fortune and I want a hotel to be clean and comfortable. PROS: the room was clean and adequate. The price reasonable for the area. There's a good Mexican restaurant next door and Denny's and Applebee's across the street. It's near main street. CONS: Our room had a very subtle smell to it. Not sure what it was. Very disappointed with breakfast - no half and half, real butter or bagels. They did have fresh fruit which is nice. Tables and food area had not been cleaned so we sat at a dirty table though we counted ourselves blessed to have a table. There was an empty beer or soda bottle and butts next to our door though the other areas looked clean. Anyhow, the hotel is adequate for one night though I'd probably pass on this one.

Crystal L, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I sincerely apologize that you had some issues during your stay with us. I have spoken with my front desk staff regarding the issues in breakfast and I assure you they will do a better job of keeping the breakfast area cleaned and stocked. I have also discussed with my staff regarding any debris left by other guest needs to discarded immediately. I assure you will take care of the issues and I hope that you will consider us again the next time you are in Roswell!

"Great place to stay!"

4
01/04/2016

Clean rooms with the heat already on! Although it is a "motel" (walk up rooms with doors that lead outside) it has great beds and pillows and is pretty soundproof. Rooms include a good sized mini-fridge and microwave. Would definitely stay again!

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel! We appreciate your business and your comments, we look forward to seeing you again in the future!

"Reeked of smoke; overpriced "

2
28/03/2016

This room was overpriced in my opinion - $80 with AAA rate. Would be worth it if the property wasn't so outdated. You could hear everything around you. To make it worse the room was very dirty; was a nonsmoking room that reeked of cigar smoke. Not a comfy stay at all.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I apologize that the hotel was not to your satisfaction. We have just completed a new bathroom remodel and also upgraded to new furniture through out our rooms. I assure you that I will address the smoke smell in the room with my housekeeping department. We take smoking in our rooms very seriously and work hard everyday to ensure the rooms are clean, comfortable and odor free for our guest and I sincerely apologize that our usual standards were not met in your room. I hope that you will give us another chance in the future to show you our exceptional hospitality that we believe every guest deserves!

"Great home base for visiting Southeastern New Mexico"

4
23/03/2016

I stayed at this hotel for a week while day-hiking in Carlsbad Caverns National Park, Guadalupe Mountains National Park, Lincoln National Forest, and other nearby day trips. The room was extremely affordable, comfortable, and clean. I didn't really interact with the staff but they greeted me cheerfully each morning at breakfast. Breakfast is a typical continental breakfast but that wasn't really important to me. I would definitely recommend this hotel for any stay you might have in the area.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for reviewing our hotel. We really appreciate the candid comments and feedback. We are pleased you enjoyed your stay and we hope that you will visit us again the next time you are in Roswell!

"Holiday Trip"

4
20/03/2016

Enjoyed our stay here, the staff who we dealt with were great, friendly,professional and helpful, rooms were very clean and tidy, had every thing we needed,breakfast was good, handy to many restaurants, would stat again.many thanks to the staff.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and the service was on point! We hope that you will consider us again the next you are in Roswell!

"Beware of Smoke Filled Rooms"

3
09/03/2016

This property is generally good both in service and facliities and delivers good value. However, they do not enforce enough the no-smoking rule. Both our rooms reeked of smoke when we entered them and had to move out of one room entirely, without any argument. Plus other clients there were smoking profusely with door to their room open which allows smoke to enter. Better to have smoking area designated at least 50 feet from motel rooms.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for the review and feedback, I sincerely apologize that your rooms smelled of smoke. I assure we take guest smoking in the rooms seriously and charge $100 cleaning fee to anyone who has smoked in our rooms. I will be sure to address your concerns with the hotel staff so that we may come up with a solution for this issue, and explain to them the importance of advising the front desk when they believe a room has been smoked in, so that we may correct the issue before it is rented to another guest. I do like the idea of having a designated smoking area, and will push to see if we can somehow implement that our hotel. Again I am very sorry for this inconvenience and I hope that you will consider us the next time you are in Roswell.

"would not return"

3
21/02/2016

There was a construction crew working by the poo; area that had their radio blasting till 9:00pm in the evening and back again the next day at 9:00. The beds in the room were definitely older. Although the pillows were comfortable.

"Great place to stay"

5
20/02/2016

This was my second year in a row to stay at the Best Western El Rancho in Roswell and I'd stay there again next year! Love the place and they're very dog friendly! Their breakfast in the am is a full one and it was prefect before we'd head out to hunt New Mexico's quail. I'd strongly recommend staying there when you're in Roswell!!

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you very much for taking the time to write a review for our hotel. We appreciate you and your business, we are pleased that our hotel suits your needs and look forward to your next visit to our hotel!

"Boxy Bathroom"

2
02/02/2016

Our room was comfortable during our single night stay but the bathroom was so small. It was hard to move around in and I kept hitting the sink with my hips. It is not a place for larger size people to stay because you would definitely not like the bathroom at all. It was close to the UFO Museum which my husband wanted to check out and breakfast is the normal BW.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I am glad you found your room to be comfortable. I do apologize the bathroom was on the smaller side. We are in the process of correcting this issue. We are currently removing the vanity sink in the bathroom and installing new granite counter tops with sinks in the area outside the bathroom. This is creating the much needed space inside the bathroom. We should be completed with this project very soon. I hope that you will consider us the next time you are in Roswell!

"Family visit"

4
01/02/2016

The motel is adequate, clean rooms, friendly helpful staff. The breakfast is not bad and offers fresh fruit which I appreciate. I stay at this motel each time I come to Roswell which is about two time per year.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking your time to review our property. I appreciate the candid comments and we certainly appreciate your patronage. We look forward to seeing you the next time you are in Roswell!!

"Value"

4
25/01/2016

Over all the value and location of the property was good, Would refer others to this property and any best western. All best western properties are good quality and offer great deals and amenities during your stay.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you very much for the review and feedback. We look forward to seeing you again!

"Close to "downtown""

4
01/01/2016

On our way east we stopped in Roswell for some alien searching. When we first got to the hotel it seemed a little run down. There were a bunch of workers hanging around some shipping containers which worried us a little. I guess the workers got picked up and it became quite. The room was small. It had a little "kitchen" area and the bathroom, even though it was updated, was small as well. Clean room though and comfy beds. Not much to do in town in December if you have a dog with you. I'd stay here again.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you taking the time to review our hotel. We appreciate your feedback and will use it to improve the stay of our future guest. I apologize if our workers were loud and bothersome in anyway, we had received a large shipment that day for our new bathroom remodel we are beginning and they were storing it for us. I am pleased the room and bed were to your satisfaction and we look forward to having you stay with us again in the future!

"Clean, quiet, nice"

4
28/12/2015

We stayed over one night driving through. Being tired, we didn't check out things to do in the area. The motel is conveniently located near many restaurants and shopping. The room was pleasant, bright and clean. The area quiet and the bed very comfortable with nice linens. Plenty of hot water and shower and bathroom area clean. Overall, the rooms could be updated, but for a good nights sleep, we would definitely recommend.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for the rating and review. We are pleased you enjoyed your stay and accommodations. We hope that you will consider us again the next time you are in Roswell!

"SUPER"

5
26/12/2015

We have stayed at this hotel before and it has never disappointed us. The room is very clean-the bed is one of those "to die for" Best Western beds. The breakfast is great with lots of choices including many hot items. The location is great too-right in Main St. - close to everything.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate the feedback and most of all your continued business to our property. We are pleased you enjoyed your stay and look forward to seeing you again on a future visit!

"Clean Quick stopover"

3
15/12/2015

PROs: Clean establishment. Good outside appearance, clean and comfortable rooms. Beds and laundry was above average Needs Improvement: Parking lot is very small for number of rooms. Had trouble parking truck and tailer. Breakfast area was very small for the size of the crowd. Had to wait to find a seating spot at 7:30 am. Staff were very nice and easy to talk with. they tried hard.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you taking the time to review our hotel. We appreciate the feedback, feedback such as yours helps us improve on a daily basis. We are pleased you enjoyed your accommodations and found everything clean and comfortable. I do apologize for the inconvenience you experienced with the size of our parking lot and breakfast area. We do have plans in the near future to add more bar style seating to our breakfast area and we have also discussed ways to expand parking but have been unsuccessful thus far on that topic. However we do have some side parking and a gravel lot next door to us that can be utilized for larger trucks and trailers, I will be sure that all of my front desk staff is aware of these areas. Again thank you for reviewing our hotel and I hope that you will choose us again the next time you are in Roswell!

"If you have to stay in a motel..."

5
11/12/2015

This one was great. Pretty, clean, good breakfast, and nice staff. My room was perfect, can't think of anything else I needed. Very quiet though situated on the main road. Didn't need wifi so couldn't comment on that.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for your review and rating! We appreciate you feedback and you business. We are pleased you enjoyed your stay and will continue to strive to make every guest stay the best that it can be! Again thank you for taking the time to review our hotel and we hope that you will choose us the next time you are in Roswell!

"Comfortable and clean stay!"

5
21/11/2015

My friend and I stayed here for 3 nights in October during our 5 week road trip. We got an early check in and found the room to be clean, comfortable and had everything we needed. The room is a very decent size. The free breakfast had a good selection plus hot food. Great location on the main street and ample parking. The only problem we experienced was the smokers in the next couple of rooms would be on the balcony/walkway most of the night and were quite loud. Would definitely stay here again when I come back to Roswell!

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel, we appreciate your comments and feedback. We are pleased you enjoyed your stay and plan on returning in the future! I have spoken with my clerks and advised them to keep a closer eye on guest that our outside in the evenings and ensure they are not disturbing other guests. Again thank you for your review and we look forward to seeing you again!

"Lived up to our expectations"

5
06/11/2015

We spent one night here on a road trip. There are two Best Western Motels in town and they are almost directly across the street from each other, so be certain of which one your reservation was made with. Rooms are large enough, clean, smell fresh, and beds are comfortable. We complained to the front desk clerk of a yapping dog in the room above us, & the problem was resolved almost immediately. The hotel reached full occupancy that night so the breakfast area was over-flowing with guests. They could use a larger seating area.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and candid comments. We are pleased everything was to your satisfaction and that we were able to resolve your issue promptly when it was presented to us. Again, thank you for the review and we hope that you will choose us again the next time that you are in Roswell.

"For an overnight stop....."

4
01/11/2015

Room was clean, but bathroom was small. The wifi in our room did not work. We were tucked in a corner. When I travel, wifi is important. Staff was friendly. Would I stay here again.... Only if the aliens are there as well.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I do apologize that the wifi was an issue will you were here. I will be sure that we check and make sure everything is working properly. We will be starting a room remodel in January which will address the issue we are having in the bathrooms. Again thank you for the review and I hope you will consider staying with us again in the future.

"A place to sleep and get abducted by aliens... maybe"

3
27/10/2015

Not really much to say about this hotel. It's a place to sleep. The room was small and dimly lit. The staff was nice though and can't really complain about the price either. It's on the outskirt of town - well Roswell isn't very big so I guess it's in the heart of Roswell :). There was free breakfast though - had a waffle maker, some cereal, eggs, toast, and some sausage.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for the review we appreciate your comments and your business. I apologize you found the room to be to small and not lit well. I will discuss the lighting issue with my housekeeping staff. I hope that you will stay with us again in the future.

"Smelly Roswell"

2
26/10/2015

The room was small and in a kind of creepy corner. The bathroom was very cramped. The room was also pretty hot and stuffy. Outside of the room smelled awful. But honestly Roswell smelled pretty bad all over. The service was good and the front desk person was extremely nice.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I apologize the size of the room was not satisfactory and smell of Roswell was unpleasant. I am pleased that our front desk staff was friendly and helpful. We hope that you will consider us again in the future!

"Great Place...Great Lobby...Great Rooms!"

5
25/10/2015

I like BW Hotels, and this was a nice one! Enjoyed the Lobby...Very Nice...but the rooms are why you stay. My room was very comfortable, nice fluffy bed....but the wireless internet was a bit lacking in connectivity. Breakfast was great! And the location here offers several nice options for dinner without having to drive anywhere. Price was great too....a really nice value.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for your review and comments, we appreciate your business and hope to see you again in the future!

"Hotel stay"

3
25/10/2015

The hotel was very nice. It was difficult to get in to the parking area off of Montano and the frontage road. The room was very nice and modern. However, the bed was too firm and I had an extreme backache as a result. The breakfast area and food were excellent. I give that a high mark.

"Nice motel in Roswell"

4
24/10/2015

Pleasant, newly decorated. GREAT Value. Good location in town. Easy access, with not too much traffic. Nice new furnishings in the room. Very caring staff. Fairly small motel. Very helpful in recommending restaurants, attractions, directions and location of Starbucks.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate you comments and your business. We hope that we may be of service to you again in the future!

"Clean and comfortable "

4
21/10/2015

We stopped here on our way through Roswell and were very happy with our stay. The staff was friendly and helpful, the rooms were clean and the beds were comfortable! Pet friendly and plenty of parking for larger vehicles too! The only downside I found was the lack of elevator. Our room was on the second floor and if you are traveling with a lot of luggage or equipment it can be a struggle lugging everything up two flights of stairs.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for the review. We are pleased you enjoyed your stay. I apologize for the lack of an elevator. If you end up with an upstairs room on a future visit we will be happy to assist you with your luggage. We appreciate your business and hope that you will stay with us again in the future.

"Stay at Roswell"

4
20/10/2015

Hotel was very nice and the service was outstanding. The breakfast in the morning was also very good. Staff was very helpful in providing information about were to eat and how to find alien museum in Roswell. Would stay there again.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for the review and rating. We are pleased you enjoyed your stay and we look forward to having you stay with us again.

"You get what you pay for"

3
17/10/2015

The room was ok. It needs a deep cleaning though. The bed was very comfortable. The bathroom was spacious, but had very little area to sit on the toilet comfortably. The breakfast looked good but the seating was very scarce so I ate elsewhere. If you're looking for a place to rest your head for one night this is probably a good bet

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. We appreciate you candid comments, I will be sure to address the deep cleaning with my head housekeeper. We will be starting a complete room remodel in January and we will be addressing the issue with the space in the bathroom. We have just recently added more seating in our breakfast area and have plans to add more in the future to help maximize space. Again thank you for the review and we hope that you will stay with us again in the future.

"Nice"

4
15/10/2015

We were very pleased with our two day stay here. The rooms were clean and spacious. The beds were very comfortable. The breakfast had a variety of warm and cold foods. Its located centrally to just about everything in town. It gets a 4 star because although its pet friendly, there was only a narrow strip of grass on a busy road to walk them. If you have no dogs to walk, then its a 5 star hotel.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for reviewing our hotel we appreciate your comments and your business. We hope to see you again soon.

"Very Disappointed "

2
15/10/2015

We stayed here from reading other reviews. Very disappointed, we checked in at 7:40 pm and the parking lot was already full, so nowhere really to park. Was told we were upstairs to the right, but they failed to inform us that the stairs were broken so we had to use the other side. Parking is at a premium, so get there early. Room was nice only complaint there was the water pressure in the shower (or lack of). Was woken up 4 times in the night of what sounded like helicopter hovering overhead. My final opinion is this is a good emergency stay but not if you want to relax and wind down.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel. I do apologize that you were disappointed with your stay at our hotel. It is our goal to make each guest stay the best that it can be. I will be sure to address the issues that you had with the appropriate departments and correct anything that we can. Again thank you for the review and we hope that you will give us another chance in the future.

"Just What We Needed"

5
09/10/2015

We use Roswell as a stop over on our trips from south Texas to Colorado. This fall we decided to stay at the Best Western El Rancho Palacio going and coming, and it did not disappoint. We are budget travelers, but are careful to stay at decent places for the price. The rooms were quite clean, cute, and the beds comfy. All rooms were equipped with soap, shampoo and lotion. In addition the rooms also had microwaves, fridge, coffee maker, ironing board, etc. There was a choice between a hot, cold or both breakfast. Check in was friendly, and check out fast. There room cards are different, though, and the check in clerk should ask if you know how to use it. Overall we were very satisfied, and will surely stay here in trips to come.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for taking the time to review our hotel we are glad you enjoyed your stay and everything was to your satisfaction, I will be sure to speak with my front desk staff about advising everyone of how the new locking system works upon check in. Again thank you for the review and we look forward to seeing you again in the future!

"Good Spot"

4
08/10/2015

Stayed at the Best Western 2 nights and I had no problems it was clean and the staff were great and very helpful as I had no vehicle so I walked a lot and it was the best I felt safe and met some incredible people. I personally had no problems staying at a cheaper hotel why waste my money when the cheaper option was great.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you very much for the review! We are so pleased you enjoyed your stay and felt safe while staying with us. We hope you will return for a future visit, we look forward to having you!

"Emergency Stay"

5
05/10/2015

My husband had a stroke while we were on vacation, hotel went out of their way to make me feel comfortable. The room was spacious, clean and the bed was comfortable. Hotel owner, Mr Patel checked on me. The motorcycles were also okay.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you so much for the review. We are very thankful your husband is ok and that we where able to help you in this time of need. We hope that we may see you again in the future. Hopefully under better circumstances next time.

"Fantastic bed!"

5
03/10/2015

I decided to stay in Roswell and ride over to Ruidoso for the sept bike rally. Rooms are much cheaper in Roswell and the ride over to Ruidoso is really great. I read the reviews on trip advisor and picked this 1, and I am thrilled I did! The staff was very nice and professional, pointing out interesting places to visit during my stay. My room was great! I had a double bed room and it was the best bed I have ever slept on! The room is large, fully equipped fridge, microwave, hair dryer, iron & ironing board! Lots of hanging space in a nice dressing area-large bathroom with powerful shower ( the shower head is a bit high) the only strange thing was the placement of the toilet next to a tall granite topped sink. If you were a large person it might be a problem but no big deal & I am far from skinny lol!, plus it was a tall toilet! There is a table with 2 chairs that made it easy to work, as well as a very nice flat screen tv. I was pleased to see the 'clean remote' holder and remote (as seen on hotel impossible!) The parking lot is nice and well lite. The pool is nice and has door key access, as does the ice machine. The breakfast was good, I tried the omelets but I don't care for the cheese, the sausage and sausage gravy and hash browns were good, as well as the waffles- a lot of choices for free! I was traveling alone and felt perfectly safe. There are lots of thing to do other than the UFO places, but the UFO museum is just fun! Lots of great restaurants and if you like an alcohol drink back in your room, Roswell is dry on Sunday.( But they do have a small selection at the Truck stop right on the edge of town) The grocery store has a salad bar, deli, and very nice wine selection. Use bottled water in the coffee pot! and enjoy your stay, I certainly did!

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for the review! We appreciate all the kind and candid comments! To address the issue in the bathroom, we do realize it can be a little tight between the toilet and sink. To address this we will be starting a full bathroom remodel in January as well as updating our furnishings in the guest room. We look forward to see you again!!!

"Disappointed...."

1
02/10/2015

Based upon other reviews, I expected more.... First negative, the pool was closed during our visit. We booked the hotel understanding it had a pool and our kids were looking forward to it. We arrived to find it was closed for the season. That wouldn't be a big deal, but it was over 90 degrees outside and has been for weeks! We prepaid so no refunds, and no flexibility on that. Room was small and cramped. Minimal amenities in room and parking lot felt unsafe. Better resembled a 1.5 or 2 star hotel at best.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for reviewing our hotel. I do apologize the pool was closed when you arrived, as we advertise our pool open May-September and we closed the pool this year on October 2nd. However when I heard there was an issue I did advise the front desk that because the pool was still operational that they could allow you and your family to swim. As far as the other issues you had with the room and parking lot I will be sure to address these with the proper departments so that we may improve in these areas for you and future guests. Thank you for your feedback, I truly appreciate it!

"Great room!"

5
02/10/2015

I stayed in Roswell rather than Ruidoso, Nm because the rooms and amenities are much cheaper. My room was immaculate and very nice and the bed was fantastic! The staff very friendly and helpful about restaurants and points of interest in Roswell, as well as the UFO places. The Museum of Modern Art was great! As a woman traveling solo I felt perfectly safe.

JinnyC_Manager, Manager at BEST WESTERN El Rancho Palacio, responded to this review
Thank you for review and rating. We are pleased you enjoyed your stay and look forward to seeing you again next time