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Best Western Plus Hotel Ponderay Mountain Lodge, Ponderay

477326 Highway 95, 838529773, Ponderay, United States - See on a map
Best Western Plus Ponderay Mountain Lodge - Best Western Plus Ponderay Mountain Lodge The Best Western Plus Ponderay Mountain Lodge is ideally located in the center of Ponderay. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Newly renovated, the Best Western Plus Ponderay Mountain Lodge is just 2 short miles from Pend Orielle Lake where there is plenty of boating, fishing, kayaking and paddle boarding as well as lake cruises. There are several local restaurants that are all highly recommended from our hotel staff and quaint little shops in town from local artisans. We are centrally located between Spokane International Airport, Glacier National Park and the Canadian border and we are the closest hotel to Schweitzer Mountain Ski Resort. Lake Coeur d'Alene is only 49 miles south of the Best Western Plus Ponderay Mountain Lodge.

Best Western Plus

Hotel Ponderay Mountain Lodge

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 235 guest reviews
NOTE ISSUED
Excellent
111
Very Good
82
Average
24
Poor
9
Terrible
9
REFER TO NOTICE
Business Business
38
Couples Couples
61
Family Family
96
Friends getaway Friends getaway
13
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"THE WORST SERVICE BY MANAGEMENT EVER!!!!"

1
User 12/02/2020

I have NEVER experienced a more incompetent group of management staff in my life. The front desk manager couldn't answer my question so I asked for the manager. The manager and assistant manager came out. I had to talk to the assistant manager who then relayed the message to the manager who was standing right next to her. As if I couldn't speak to the manager directly because she doesn't respond to people directly. I walked out completely upset and they could have cared less. Manager, Marie Stewart, you should be ashamed of yourself.

Marie S, General Manager at Best Western Plus Ponderay Mountain Lodge, responded to this review
Hello Squirreldonkey, thank you for taking the time to write a review! I pride myself and my front desk manager as well as the rest of my staff on how friendly everyone at this hotel is. I would love to speak with you about this review if you would please contact me at the hotel. I love to visit with my guests and want all of my guests to feel that they can come to me with any issues. I look forward to hearing from you, Marie

"Poor Management/Hidden Fees"

1
User 27/12/2019

Management through in a sneaky $150 charge for our dog and we did not know of this charge. We booked this hotel when it was Holiday Inn Express and no one informed us of $150 charge. After we checked out, the charges were sneakily added to our credit card without our consent. When asked about the charges, the manager told us it was on their website (see picture) and then lied about all the extra cleaning that they had to do. She even went into our room when we were not there to take a picture of our dog. Who does that? Do not stay here!!!!

"Excellent Stay"

5
sgisme, Rogersville, Missouri 15/12/2019

This hotel is undergoing renovations. The renovations are making this hotel an even better Gem in Sandpoint. The beds & pillows comfortable. The room make it feel like home. If I travel back this way I would surely plan to stay here.

"Clean, clean, clean!"

4
Kris_K_D, Gig Harbor, Washington 17/11/2019

The room and facilities overall are very clean. This property is expected to become a Best Western in or by 2020, so the interiors are nearly finished being updated -- including new linens and mattresses. The rooms are pretty standard, but come with a mini refrigerator, microwave, and in-room coffee maker. Electrical outlets are well positioned by the bedside and at the desk. However, since there's only one nightstand, it's terribly inconvenient for your partner -- especially if you each have glasses, phones and watches. The breakfast is okay, and the staff stay busy ensuring food and coffee are well-stocked. Quality-wise, scrambled eggs and bacon days are significantly better than when they serve omelettes. And here's hoping they keep the cinnamon rolls when they become Best Western! Assuming you do not need to be within walking distance of Sandpoint, this property is a great, reliable value.

"Love the new decor"

4
skindle, lawrence, wa 04/09/2019

We have stayed here several times. This time we were on our way to Glacier National Park with a goal of seeing 3 historic lodges. The new Lodge decor at HIE Sandspoint got us in the mood right away. See photos below. They were just in the process of unloading new lobby furniture. Charming. Breakfasts were healthy and delicious. Eating on the west balcony was peaceful

"A Tale of Two Hotels"

4
User 23/08/2019

Eastside rooms face the highway and that comes with noise and lack of privacy. The Westside rooms face the mountains and a beautiful pasture. It is a lovely setting and I would recommend making that part of your specification when reserving. The lounge area and deck are very nice. Alas, the parent company has the most regressive policies imaginable regarding reservations and changes. It is a Singapore company (Agoba). I reserved six months in advance and had to make full payment. There was a notice on the receipt that changes and alterations were not allowed. And for this reason I would never stay there again.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.