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SureStay Hotel by Best Western Ottawa, Ottawa

212 E 23rd Street, 66067-9537, Ottawa, United States - See on a map
SureStay Hotel by Best Western Ottawa - Welcome to the SureStay Hotel by Best Western Ottawa! The SureStay Hotel by Best Western Ottawa is ideally located in the center of Ottawa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Special annual events like the Ol' Marais River Run antique car show have visitors heading to our Ottawa hotel year-round. The Ransom Memorial Hospital is just minutes away, and we are right next to the Interstate for easy traveling throughout the region. The SureStay brand and reputation is why many guests return to our Ottawa hotel. The down and out rooms make it easy to quickly unpack so that there's more time for rest and relaxation. Our indoor pool is a favorite lounging spot for guests who want to unwind from their travels. Close to the historic downtown area, the National Guard Armory is a favorite local attraction. Ottawa University is a short drive away, so travelers in town to visit the university can quickly take care of business. Our proximity to the Interstate makes getting to meetings or simply sightseeing quick and easy. A few of the regular business travelers who stay at our Ottawa hotel are employees of the Walmart® Distribution Center, American Eagle Outfitters Distribution Center, and Wolf Creek Nuclear Operating Corporation. Whether you're in Ottawa for business or pleasure, take advantage of our spacious rooms and full, free breakfast. At our Ottawa hotel, we understand how important a hearty breakfast is to start your day. That's why we feature stacks of sizzling hot waffles, an array of breads and sweet pastries, fresh fruits, chilled juices, yogurt, and a cereal bar with hot and cold options. Our staple 100% Arabica coffee ensures that your morning starts right. Friendly staff members can provide recommendations on local shopping, fine dining and sightseeing. Whether you¿'re up for a little culture or want to know the best mom and pop shop in town, depend on us to be your local experts. Book a spacious room at the SureStay¿ Hotel Ottawa, where location and quality are superior! Enjoy your stay.

SureStay

Hotel by Best Western Ottawa

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Hotel advantages

  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 162 guest reviews
NOTE ISSUED
Excellent
57
Very Good
52
Average
33
Poor
15
Terrible
5
REFER TO NOTICE
Business Business
35
Couples Couples
30
Family Family
63
Friends getaway Friends getaway
11
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent stay, helpful staff, happy place"

5
barscoinc, Mount Airy, North Carolina 17/04/2019

Stayed here with my veteran husband on a trip across US - very helpful, friendly manager, gave us just the kind of room we needed for hubby's handicaps, hot breakfast served by helpful, caring staff, even the housekeepers were smiling and friendly! Room was large, very clean, all amenities. A must-stay especially for those who still like to drive up and park by the room, and this place has both styles of rooms and a swimming pool, at a very reasonable rate.

"Nice rooms and wonderful staff"

5
User 06/03/2019

I broke down near here and needed a hotel. The staff was very accommodating and even reassured about my choice of local mechanic. They went above and beyond. The rooms were clean, good breakfast and high speed internet.

"Visiting my college student at OU"

5
User 14/02/2019

Had a change of plans for the OU Softball team due to weather, was able to cancel room in Texas and make new reservation in Ottawa. Spent the two days with a couple college kids and loved it. Now my son who is 12 wants to live in Ottawa!! Beautiful area. My daughter loves it!!

"Pleasantly surprised"

4
ChrisP4242, Cloquet, Minnesota 29/01/2019

We were on a trip out west and just needed a place to stay without paying a Huge price. This place worked great! I don't always like the set up where your room door is on the outside but I felt safe in this area and it was surprisingly quiet! The room looked like the flooring was brand new and the king size bed was very comfortable . Applebee's is right near by so we were able to get a cocktail and dinner after a day of driving. The breakfast was ok ..waffles cold cereal and some fruit. Very nice clean place from the rooms to the breakfast buffet.

"Who paid for previous reviews?"

1
jackieplimmerbayer, Fontana, Wisconsin 08/01/2019

The clerk was friendly and helpful but couldn't offset the quality of the room. He handed me our keys in a used envelope that looked like it had been in someone's pocket for days. He initially assigned us to a room that smelled like my vet's office at the end of a bad day. The smell was overpowering. The edges of the ivory blanket on the bed were gray. The shower dripped a constant stream. We objected and were assigned to a second room, which smelled some better but was still questionably clean. If it hadn't been the end of a long day on the road, we would have left and looked elsewhere for a room. I suspect that the motel caters to construction workers or deer hunters with a kennel of hounds. Awful!

BestWesternHotels, Corporate at SureStay Hotel by Best Western Ottawa, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Advertising as a Bestwestern"

1
vahsholtz1, Pratt, Kansas 25/07/2018

Room was terrible, very humid in the room and smelled of smoke and mold. (Old carpet and Chipped paint.) Hot Breakfast is showed in the pictures, but the breakfast was continental. VERY Limited choices. I was disappointed because I thought I was getting a Bestwestern not a Sure Stay and it was our anniversary!

"Would not revisit"

2
User 28/04/2018

I have never given a review like this before. I was really disappointed with this hotel. First I had to go after my own sheets, blanket and pillow. I have a problem with my back and the walk was a bit long after having traveled about 9 hours on the road. The toilet you had to hold down the handle until it flushed. We called the next day in the morning and called again that evening and no one ever came. The breakfast was not acceptable. They stated a continental breakfast this was not a good breakfast and we were not the only ones to suggest that this was not acceptable. We did not even go for breakfast the next day. The last thing was the light in the bathroom started out dark and then it would get light. I could be in and out before it turned light. That was a problem. I will not be going there again and won't recommend it. We did not use the on site laundry because it was not as clean as I would have liked and the buttons on the machines needed to be replaced.

"This is an OK place to stay while traveling"

3
Mary P, Eagan, Mn 20/01/2018

I said OK because the room is adequate, but the mattress was too soft or lumpy for us. Also, the breakfast was minimal compared to other motels of this type. The price was reasonable and the staff was helpful.

"Very clean, roomy room, nice desk clerk."

4
John M, Horton, Kansas 04/01/2018

Very nice clean room, the clerk was friendly and nice. We did stay on a very cold night which drove the need for weather stripping on the door home! The front door had NO weather stripping and indeed you could see light around the edges which let in a horrible amount of cold air into the room. I stuffed anything I could find in the door joint and we slept really well.

"Good value hotel"

4
peter s, loughton 31/10/2017

Nice rooms basic but everything there Beds could do with a change as sagging in The middle. Pool good gym ok. Breakfast very good and great service. Felt very welcome. Easy to find and close to all amenities. Shopping all types and restaurants close by

"Best staff ever"

5
User 19/10/2017

We stayed here for business . Town is small with not a lot of things to do but who cares when you can just hang out in your room. The staff was incredible . Kind, efficient, hard working and eager to insure that guests have everything they need. If you ever find yourself in Ottawa, Kansas book a room. You won't be sorry !

"Best Western Motel"

4
Denise G, Edmonton 26/09/2017

This Best Western provided the expected Best Western experience which is great but the fact it was a motel made it even better! Having a Walmart right across the street was a bonus too! The pool looked nice but was closed for maintenance during our stay.

"9-19-2017"

5
Marilyn H, Topeka, United States 19/09/2017

We have stayed at this Best Western for 10-15 years for the annual car show in Ottawa, Kansas. The staff is always very friendly and go out of their way to make us all feel welcome and to book our rooms as close together as they can.

"Good Night Stay"

4
davidtW2373BQ, Merriam, United States 18/09/2017

When down for Ottawa Ol' Marais River Run. Had a good time and rooms and nice and clean. Everything works and had a good breakfast as well.. Close to the highway and with a lot of places to eat and get gas close...Good place to stay....

"Nice low cost motel"

4
UpstateExplorer, Greer, South Carolina 05/09/2017

I was on the road and not a schedule. I stopped in Ottawa and stayed at this Best Western. While listed as a 2 star hotel I was more than satisfied with the location, price, the quality and cleanliness of the room, the friendliness of the staff and the bed. I particularly note that the shower was particularly good with good coverage and pressure (I have been in too many places with a dribble.) The breakfast area is good, and the selection satisfying. with good coverage and pressure (I have been in too many places with a dribble.) Located on the far south side of Ottawa and just off the interstate, there is a Walmart, a grocery store, some fast food places and convenience stores. If I stay in Ottawa again, I will likely stay here.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.