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Best Western Plus Hotel Moose Jaw, Moose Jaw

4.0/5  - basé sur 376 notations.
350 Diefenbaker Drive, S6J 1N2, Moose Jaw, Canada - See map

The Best Western Plus Moose Jaw is your number one hotel choice in Moose Jaw and is located right off Highway 1, which easily makes us the most accessible hotel in town! Only 4. 5 km from Mosaic® Place, transportation to your concert or sporting event is effortless! Our hotel features a swimming pool and water slide, fitness center and business center. Close by are the famed Tunnels of Moose Jaw, Casino Moose Jaw and the Western Development Museum, all are sure to make your trip memorable! Our hotel is one of only two in Moose Jaw that offer a swimming pool water slide and hot tub, making us the best choice for your family vacation or sporting group. Our 24 hour business center is complete with printing, scanning and fax services all free of charge. The fitness center is open daily from 7:00 a. m. to 10:00 p. m. and boasts a top of the line elliptical machine, stationary bike, weight station and treadmill as well as a great view of the pool area and two 37-inch LCD TV's. We also offer free Wi-Fi and a deluxe hot breakfast that is available Monday-Friday from 6:00 a. m. to 9:00 a. m. and weekends/holidays from 7:00 a. m. to 10:00 a. m. Our menu includes hot eggs, hot breakfast meat and a delicious waffle station that is sure to please guests of all ages! All guest rooms feature flat screen televisions, micro-fridge, microwave, coffee maker, iron and ironing board and a hairdryer. We believe in making your stay as comfortable as possible, so every guest bed features an amazing 13-inch thick pillow top mattress! We are also the only hotel in Moose Jaw with kitchenette suites, which will make your long term stay a lot easier on the wallet! Make your next Moose Jaw hotel stay unforgettable with the friendly staff, affordable rates and cozy accommodations. Book your stay at the Best Western Plus Moose Jaw today. Enjoy your stay!

Best Western Plus

Hotel Moose Jaw

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Public area air conditioned
    Public area air conditioned
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 378 guest reviews
NOTE ISSUED
Excellent
173
Very Good
128
Average
43
Poor
20
Terrible
14
REFER TO NOTICE
Business Business
78
Couples Couples
67
Family Family
167
Friends getaway Friends getaway
22
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel"

4
08/07/2018

This hotel is great, the rooms are nice and very clean. We were working out in the heat all day +36 temp and it was so nice to walk into a well airconditioned room when we checked in. They also provide a great breakfast in the morning.

"Girls getaway"

5
04/07/2018

Just spent one night there, but it was clean, great breakfast, friendly, helpful staff (Dusty), overall impressed and will stay again and recommend this hotel. Easy to get to, close to highway, and the giant moose!

"Great location"

5
21/06/2018

Was there on business. Was great location just off highway. Very clean and neat. Good food for breakfast Beds were comfortable. I would recommend this hotel to anyone travelling or just needing a place for business.

"Very good hotel, but avoid the rooms on the east side"

4
05/06/2018

This hotel's rooms are well appointed, though the room we had lacked a safe. They are also spacious and clean. However, our first night was disturbed by the sound of traffic along the Trans Canada Highway, sound that never really stopped. Furthermore, very early in the morning — Saskatchewan is on standard time — the rising sun found its way through the curtains, which do not close completely. We asked to be moved to a room on the other side, and our second night was much better. Thanks to the hotel staff for accommodating us.

"Great stay"

5
31/05/2018

We arrived on Friday afternoon for a three day weekend stay. The desk clerk immediately recognized our platinum status , took our choices of benefits and upgraded our room. Our room was large and looked like new, it was also very quiet. The wi if worked as good as at home. We had the complimentary breakfast each morning anand it had many options and was well serviced . A very good stay, thank you.

"Leisure trip"

4
23/05/2018

We had travelled from BC down through the states and back up to Moose Jaw, Saskatchewan for a family wedding. Hotel was easy to find from the highway and convenient to other locations. Would stay again if the need arises to be back in Moose Jaw.

"Absolutely fantastic "

5
21/05/2018

This was my first time staying at a Best Western Plus.....and it did not disappoint. Everything from the excellent desk staff (thank you Dusty) to the pool & workout area, and well lit parking area.....fantastic hotel. I would definitely stay here again!

"Top notch experience"

5
19/05/2018

Best place to stay in moose jaw hands down. The staff is always kind and courteous. The pool was a big hit with the family and we even had a pizza party in the dining area. It was a great stay all around and we'll be back there for future visits.

"Great service and clean hotel"

5
09/05/2018

This Hotel was wonderful and the staff was amazing. They mentioned the breakfast and we said we were leaving at 4:00am before breakfast. They provided bagged breakfast for our entire group (probably 20). That was way more that any of us expected. Would certainly stay here again.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear TylerKingIT, Thank you for taking the time to offer us such wonderful encouragement. It's reviews like yours that allow us, as well as others, to see that all of our effort does and did make a positive impression. It is rewarding to say the least. Our daily goal with every guest, every time, is to make them feel appreciated and welcome and I am ecstatic that we accomplished this with you and your group. You are more than welcome to come and stay with us anytime you are in the area. It would be our pleasure. Sincerely, David Hwang General Manager

"Gross"

2
07/05/2018

Have the room cleaned before someone checks in. It looked like there was a Frat party in there. There was about 50 scuff marks in one spot of the wall. There was damage is to the bottom of the dresser. It was a rip in the curtain. There was A hair in each bed. At the bottom of the counter where the fridges it was broken. Underneath the sink in the bathroom was a whole bunch of grime on the wall with a brownish color. The corners of the carpet around the room look like they had been vacuumed in months. One of the mattresses all of the springs are broken so it felt like you were falling off the bed the whole night how could they not even notice that. The table by the chair had a thick layer of dust on it. As did the top of the light fixtures. Not to mention the ketchup on the was by the T.V. The front desk staff were very nice, they did there best to try and clean the room a bit. Was never offered anything to make up for the poor cleanliness.

Hwang D, Manager at Best Western Plus Moose Jaw, responded to this review
Dear DeniseNick, I am sorry to hear your stay was not up to par. We take full responsibility on the room cleanliness issues you brought to our attention. I do, however, feel I need to mention what we did do for you, as your review makes it sound like we didn't care or do anything to rectify the issues. We did not clean the room a bit, we actually had 3 people go into your room and, as per your request, washed and scrubbed all the walls and repaired the curtain, changed all your bedding because of the hair, not because they weren't clean. I was personally in the room as well as the housekeeping supervisor to ensure it was all done correctly and both were there to greet you at your door to make sure everything was to your liking. As for the Mattress, we do not sleep in the room, and when you informed us of the mattress, we did have it replaced immediately with a new one. We all truly appreciate when guests, like yourself, that do offer us a chance to rectify anything that does not make our guests happy. I truly felt we did this for you, and am sincerely sorry that it still was not to your liking. I have used, and will continue to use feedback like yours to better ourselves in the future. I do look forward to your return next year and will do our utmost best to offer you the exceptional stay you deserve. Thank you, Toni DuBois Duty Manager

"Great Hotel"

5
06/05/2018

Very accommodating and friendly staff. They juggled things around, to accommodate an extra night, for my work, even while the hotel was filled up with guests. Impressed. Super comfy bed. Will definitely stay here again.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear John T, Thank you for the wonderful review. I am glad we were able to accommodate your extension request. The management and staff here are spectacular at accommodating what they can. We all truly care for your guests, and I am glad we were able to show you this. We all look forward to you returning to visit and stay with us anytime you are in the area. Thank you, David Hwang General Manager

"Friendly and Helpful Staff"

4
27/04/2018

Good place to stay. Clean and attractive spaces. Staff were professional, courteous and friendly. We were only there as a stop over so didn't use any amenities. Breakfast could have been a bit better, but to be honest it is rare for us to experience a good buffet style BF at a hotel/motel.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Cynthia M, Thank you for offering us such kind review. I do hope you come back and join us again the next time you are in the area. Our breakfast menu changes daily, so next time you will possibly get to sample something a little different. I should mention, because not a lot of people know, we get all our meat fresh from a local butcher. This is something we are proud to offer our guests, and at the same time we are proudly supporting a local business as well. Thank you, David Hwang General Manager

"Would Recommend to all"

5
02/04/2018

Everything was as expected, Rooms were clean and were maintained well. The staff was friendly and helpful. Breakfast was very good, could possibly have a larger breakfast room. The only thing was a bit of highway noise as the hotel is located right next to the Trans-Canada. Otherwise an excellent stay!

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear llerickson, I am happy you enjoyed your stay here with us and am over-joyed that you took the time to mention our breakfast. It is one of the best offered in the area, not only the food, but the service as well. We look forward to having you come visit with us again anytime you are in Moose Jaw. Sincerely, David Hwang General Manager

"Fantastic Hotel and Staff!!"

5
24/03/2018

Stayed here many times and this hotel never disappoints. Great staff, always clean, breakfast is amazing! Pool and waterslide are a hit with the kids! Can't say enough about this place! Highly recommended

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Jeff S, Wow! All of us here at the Best Western Plus are truly happy for your families enjoyment of our hotel and our staff. Thank you! I am joyed that your experience was exceeded and truly appreciate your high recommendation. We all look forward to your next visit with us for more fun and enjoyment any time you are in the area. Sincerely, David Hwang General Manager

"Nice spacious hotel"

5
22/03/2018

Best Western hotel in Moose Jaw is a very nice hotel. Rooms are spacious and beds are comfortable. The staff we encountered were all very friendly and front desk staff great. Would stay here again. Breakfast was your usual.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear CorN158, Thank you for such a wonderful and kind review. All of the staff here truly care about the guests experience, and I am glad you offered us the opportunity to show you just how much we appreciate you. And to help you enjoy breakfast a little more next time you are in, not a lot of people are aware, but we proudly source our meat fresh from a local butcher in town. This not only creates a more tastier experience for our guests, but it also helps support a local business as well. I look forward to seeing you again any time you are in the area. Thank you, David Hwang General Manager

"Very goid"

4
06/02/2018

Rooms were huge and bright. I was impressed with the cleanliness of the rooms and with the pleasant staff. I'd recommend a stay here anytime. The pool area was not overcrowded and was kept neat and I'm sure clean

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear sherrylm2018, I am glad you thoroughly enjoyed your stay here with us. I appreciate you taking the time to let us know, as well as for your recommendation to others. It's always a good feeling to know we succeeded in giving our guests, like yourself, an enjoyable stay as this is our goal for every guest every time. I look forward to you joining us again anytime you are in the area. Great Thanks, David Hwang General Manager

"Poor service"

1
08/01/2018

Not at all impressed with my experience here. Stayed at the hotel with our team. It was busy, however the way we were treated was poor. With no provocation on our part we were advised that we may be evicted from our rooms for failing to follow rules (this was at 4pm)...however our team was being respectful and not causing any disturbances. We were also advised at this time that they had corporate clients and so we must not create additional noise (I am sorry but am I not as important as the corporate client?) AND....it was a Saturday at 4pm! one little boy was walking from one room to another he was told by a hotel staff that “he better get back to his own room” (this actually scared him nearly to the point of tears as it was shared in a forceful tone and the little boy was doing nothing wrong!), we had an early game (730am) and were told that cold breakfast would be available for us....when team members attempted to access this service they were met with reluctance to allow this use and staff would not even turn the lights on in this area. These are just a few examples....Not impressed with the way we were treated and will not recommend it to others in the future.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear managerof3boys, Our goal on a daily basis is to offer all of our guests an exceptional stay, and I am sorry we did not meet your expecations. As a hotel, we have policies and rules in order to allow for all guests to enjoy their stay. These rules are not in place to dis-allow a good stay but to offer all guests what a hotel is used for. A clean, comfortable quiet place to kick-back and relax. Policies are only enforced when they are being igored or broken, such as running in hallways, gatherings in hallways, and open alcohol outside of rooms, which can, and did, disrupt other guests. This is a hotel, not a hall or a bar, or a playground. This review seems to insinuate that we are all uncaring, rude, and ready to pounce at any sign of fun sort of staff. This is simply untrue. As long as the guests are respecting the hotel, the guests around them, and the staff, there will never be issues surrounding these. We have the utmost respect for all of our guests, regardless if they are hockey or corporate guests. You are just as important as the corporate guests. This was stated not to make you feel un-appreciated, but to bring awareness to the fact that there are other guests in the hotel outside of hockey. I am sorry we made you feel like you weren't as important. All feedback is taken in and used to better ourselves for future stays and occurances. We are already on board to make some changes to help alleviate some of the frustrations occured this weekend by both guests and staff. I would like to thank you for your feedback and the time you took to offer it to us. It is helpful and appreciated. Sincerely, David Hwang General Manger

"Terrible staff"

1
06/01/2018

Stayed here for a hockey tournament with 4-5 other team and the staff were awful. Kicked the kids out of the pool at nine, they said everyone was being loud and threatened everyone with eviction, didn't have any towels for the pool. This place is a joke, I've stayed at many hotels with groups/ teams and never have I had an experience like this. These are kids, let them have fun.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Striker1980, I am truly sorry you did not enjoy your experience at our hotel this weekend. This weekend hosted many visitors to our city. This was the biggest Novice Tournament ever hosted by Moose Jaw, and all hotels in Moose Jaw were expecting a busy weekend. Because this is a social media site, I am going to clear up some mis-information stated in your review. The staff here isn't Terrible. The staff here truly care about the guests experience. This means that when they do have to be strict on policies, they are being forced into it by non compliance by the guests themselves. I would like to be clear that the stress of having to confront a negative situation for the Agents is not something they look forward to nor like to do, they are merely following protocol when policies are being ignored or broken. The agents did not kick the kids out of the pool at 9:00pm, they simply asked them to leave as per policy. Our pool hours on Friday's and Saturday's is 9:00am-9:00pm for everyone and then a 9:00pm-10:00pm adult only swim. This is communicated via email when group booking forms are sent out to fill out and return, as well as when the confirmation of the group booking is returned. It is also communicated upon check-in verbally as well there is a slip with the key cards given to guests with all the information of all the amenities and the hours on that as well. The use of our pool area is for guests including kids to have fun, and this area is a lot of fun. Hallways are used for guests to get to and from their rooms. It is not a gathering area, nor is it a playground for mini hockey games. Although there were lots of hockey team rooms, there were also other guests in the hotel, which is the reason for our policies, quiet times, and procedure. The good news is we offer a sitting area, as well as a breakfast area, that can be used for gatherings. The staff was merely asking everyone to follow these, and any issues arising was from non compliance of these policies. Our hotel is fun, and enjoyable to stay at, as long as policies and rules are being followed by our guests. We aren't out to ruin anyone's stay with us, it's absolutely the opposite. I am sorry we didn't give you this experience. Any feedback, good or bad, is always appreciated. We always use it to better ourselves for future guests over-all experience, as that is truly our daily goal. Sincerely, David Hwang General Manager

"Comfortable and Convenient"

5
05/01/2018

Great location. Just off the highway. Brand new hotel. Very clean and comfortable. Staff were very welcoming. Wish the breakfast was a better. Didn't care for the sausages. Highly recommend the hotel to families.

"Clean and Comfortable "

5
03/01/2018

Two night stay between Christmas and New Years. Efficient check in and a follow up call to ask if the room was satisfactory, nice touch. The room was quiet and the bed Comfortable. Enjoyed the wide variety of breakfast options both mornings. A newer property with dining options located fairly close. Well worthy of consideration for family trips.

"Loved it"

5
02/01/2018

Was a very nice hotel! Pool was nice for the kids for sure. Staff where helpful especially with places to eat in Moose Jaw. Breakfast was very very good! The sausage and bacon especially was amazing especially for a hotel breakfast (I like my food)! The rooms where nice and clean and big enough with the kids didn't feel tight in the room. Will sure be back!

"Great"

5
02/01/2018

This hotel is great, the staff is very friendly and helpful. Everything during our stay was great. Rooms were clean and very comfortable beds. The complimentary breakfast in the morning was amazing. Definitely recommend this hotel to anyone that is looking for somewhere to stay in Moose Jaw.

"Nice hotel with a few minor issues"

4
01/01/2018

Overall this hotel was good. The staff were certainly friendly and breakfast was very good. I did find the cleanliness a little lacking (pool area and stains on bedroom wall) but I confess I am a bit picky in this area. We had to keep logging into the internet as it kept switching on us and found the t.v. a bit confusing with the 2 controllers in the room. We got to use our best western points for the room which was great.

"Great mini vacation"

5
29/12/2017

Fun water slide for the kids and nice hot tub near by so mom and dad could relax, free hot breakfast with lots of options, clean and spacious room. Great for a mini family getaway in Moose Jaw. Will do it again.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear kindermother, I am truly happy to hear that kids were able to enjoy the pool, as well as mom and dad. That's great! Thank you for the wonderful review of our hotel during your families stay, and look forward to your next visit. Sincerely, David Hwang General Manager

"DENIED RESERVATION WITH SERVICE DOG"

1
28/12/2017

tried to book this hotel for our holiday get away with my family and was told that my husband's service dog was not allowed. Use this chain everywhere we go except when we are denied service which has only been at this location. Guess your membership status means nothing and neither does the law!

"Very Nice!"

5
26/12/2017

The staff was great. I love the pool and water slide and I'm a 50 something kid. Rooms were nice and clean. Free breakfast was an awesome bonus. Only down was the hot tub could have been a lot warmer! Only reason it had a noise factor was a hockey tournament and that's Saskatchewan. But parents should'nt let kids play in the hall after 9!!!

"Relaxing"

5
18/12/2017

Our holiday was made complete with this clean, comfy and very accommodating hotel. We loved the option of having a kitchenette for our family and some adult pool hours. The staff was very friendly and helpful.

"Great place, cold hot breakfast"

4
06/12/2017

The room and place were great. Unfortunately the egg and sausage in the free breakfast were cold. Not even like warm. And they were in warmers so that doesn't make sense. But one of the cleanest places i've stayed.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Eric C, I am happy you enjoyed your stay with us. I have made sure the warmers have been looked at and maintenance'd to help avoid the unfortunate circumstance you encountered here. We look forward to your return anytime you are in the area. Thank you, David Hwang, General Manager

"Great experience"

5
05/12/2017

This is a good hotel. Staff were friendly and helpful. Rooms very spacious. Have a good breakfast. Location was handy for getting around quickly. Enjoy staying at the Best Western Plus hotels. Will be back in January!

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Corinne N, So happy to hear you enjoyed yourself here at our location as well as others. We all strive for the same goal and that is guest happiness and enjoyment. Thank you for taking the time to mention this in your review. We look forward to your return in January. I'm not sure your take on snow, but I sure am hoping we have some by then. Thank you, David Hwang, General Manager

"People very friendly. Clean. Good breakfast. Fast Internet."

5
02/12/2017

Everyone very pleasant. Very clean. Close to Rock Creek Restaurant which had good food. I had to do business reports and had to go thru a fire wall. Internet never dropped me. Breakfast was satisfactory and varied over 5 days I was there. Great staff, especially Glenn and Brandi on front desk.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear 727skeeter, Thank you for your mention of the staff member's in your review. I have forwarded these compliments to them, and they send their appreciation to you as well. I am glad you enjoyed your stay and our friendly staff, and look forward to your next visit when you are in the area. Sincerely, David Hwang General Manager

"Nice, clean, modern room close to amenities!"

5
01/12/2017

Just like the title, rooms are clean, modern and close to amenities! Our kids enjoy the pool, water slide and breakfast! And the staff is friendly! This hotel is close to shopping and restaurants. One of our favourite places to stay!

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear angelasN8863LJ, Your praise and continued patronage is appreciated by all of here at the hotel. I am glad we make your list of top places to stay. We enjoy all of our guests and really appreciate when we have the opportunity to see you again. Great Thanks, David Hwang, General Manager

"Hotel stay"

5
29/11/2017

Great place to stay, friendly staff, clean and neat, good food and service; great location, near Tim Hortons, Macdonalds, gas stations and main highway and tourist information and near City Center. Nice pool, work out room, hot tub and water slide.

"Odd pool hours."

5
26/11/2017

Great hotel overall. Friendly staff and accommodating to our child's Celiac Disease dietary needs at the feee breakfast. We were told the pool Closed at 10PM on weekends, but they didn't tell us that from 9-10 it's adult only. When we headed to the pool as a family at 9 we got told adults only. Very disappointing to our kids who had waiting to go swimming all day. This needed to be communicated better so we could have planned better - or remove the adult only hour all together. There wasn't a single person in the pool the last hour, but we were still not allowed in with out 2 kids.

"No credit card to use at check in"

3
19/11/2017

At check in I had no credit card as I don't use them for obvious reasons. I was refused an alternative to use, for example my debit card or having a family friend phone one in. I had two young children at 11 pm needing a room. I had cash in my hand but it wasn't acceptable to the front desk. Unacceptable rule

"Clean Spacious Quiet Stylish Rooms"

5
17/11/2017

We had a large room with two queen beds, a kitchenette, couch, and upholstered chair. Very comfortable stay. Service was great too. Breakfast was one of the better breakfasts we have had in a hotel. We would definitely stay again when passing through Moose Jaw

"Beautiful"

5
15/11/2017

This hotel is beautifull inside-out.The employee were also very helpfull and smiling.Everything was clean.Also very well located,close to town,museum,and highway.Easy to acces from the highway and to go back.this place was much more than expected in Moose Jaw.

"Clean and very comfortable!!"

5
09/11/2017

I was recently in Moose Jaw on business and stayed at this hotel. Spacious room, very clean and comfortable. Breakfast was good. Service excellent. Definitely will stay here again and would recommend to others.

"QUALITY PLACE"

5
06/11/2017

Easy access off the highway, the rooms were bright, clean, the staff were all pleasant, very quiet street and highway noise as it was buffered very well. All amenities nearby, food, shopping etc I was able to grab a meal before a shower , very clean bathrooms which is very important to a traveler, complimentary soups and shampoo so I didnt have to dig all my stuff out of the vehicle, I would recommend the best western Moose Jaw to everyone travelling or working in the area

"Poor build quality"

2
30/10/2017

So windy on edge of town and hotel very poor build quality can hear people in hallway outside parking there car the wind outside never stay here if you would actually like to sleep If you would actually like to sleep go somewhere else

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear drworldtraveller8173, I'm sorry to hear you did not enjoy your stay with us. The winds in Moose Jaw last week did get crazy, gust of up to 131km/h, which made it the windiest location on the planet......oh my!! I do hope you give us another chance to provide you with the superior stay that is usually our norm. Best Regards, David Hwang General Manager

"Comfortable Hotel"

4
24/10/2017

The hotel worked very well for our cross country travel agenda, situated just off the highway with amenities nearby. The rooms are spacious, comfortable and clean. The staff were extremely helpful. Overall a very good experience

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear rosscQ7657LA, Cross Country; sounds amazing. I wish you all a very safe journey and lots of exciting adventures. I am happy to hear you had a good experience at our hotel. Thank you for taking the time to review your stay with us and we all look forward to the next time you are in the area. Thank you, David Hwang General Manager

"Great Stay"

5
23/10/2017

Hotel was great. Staff were the best and so helpful in all departments. Front Desk Manager was so pleasant . Breakfast was well presented and variety was great . Loved the outside drive up entrance . Rooms were clean and beds were awesome. Would recommend this hotel !

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Beverley H, Thank you, thank you, thank you for such wonderful comments on our hotel and our staff. I am proud of our hotel, and always very proud of my exceptional staff. They truly care about our guests, as do I, and their experiences. Your review allows us to see that we are succeeding in showing our guests memorable experiences. I am very gracious for you taking the time to share your compliments and look forward to you visiting us anytime. Sincerely, David Hwang General Manager

"Great stay!"

5
23/10/2017

We stayed here 1 night as we had work done to our house and our other hotel booked the room we had. Check in here was effortless and quick. Our room was very large and the beds were the best I've had in a hotel. The pool was great and warm on a cold oct day as well as the hot tub. The breakfast was really good lots of options. I just wish we had stayed here the whole time not just 1 night!

"Nice Hotel"

4
20/10/2017

Hotel was very nice, clean appearance from lobby to rooms. The staff members very pleasant accommodating and courteous, The bed was extremely comfortable. Pool, hot tub area was very nice and clean. Was very easy to get to as well had lots of parking. I would recommend this hotel to friends and family and would definitely stay at this hotel again.

"holiday vacation"

5
20/10/2017

clean and comfortable quiet good location excellent staff breakfast was good, would of preferred real forks and knives, plastic ones do not do the job, paper plates are fine By the way smaller pillows should be available for people with neck problems or spine problems

"Great Stay...Bad bill adjustment."

5
16/10/2017

Everything was great in this hotel. As we had some minor issues with 2 rooms they couldn't solve immediately, when we landed in the 3rd room, we were told we would receive a reduction for compensation. A couple hours down the road we realized they had charged the full standard rate and not my reduced member rate that I originally had received. The reduction had very little impact due to this oversight. Disappointed over missing details of bill.

"Another good visit"

5
14/10/2017

This Hotel is located on a street that is close to the new hospital. It is also close to shopping and the Oasis camp- ground.The Hotel has easy access to hiway's #1 and #2. The staff were very helpful on check-in and check-out by making sure we would receive credit for our BW points. Breakfast selection was quite good, but prefer coffee be perked and not made instant by a machine.

"Nice"

4
07/10/2017

Awesome beds clean hotel. Easy to get to and friendly staff. Beds are high to be prepared if you are short but worth the jump comfy once you are in. Breakfast was very good bacon and eggs waffles and much more

"Wish it was better"

3
02/10/2017

My most recent stay at the Best Western in Moose Jaw left something to be desired. I love Best Westerns and book them over other hotels, however, you have to be careful when you book this one. The first room they gave me was in the hallway towards the pool had such high levels of chlorine that my eyes hurt. So they moved be to the second floor but I forgot that at this hotel you have to stay on the south side facing the parking lot as the noise coming in the window which faces Highway number 1 is a constant hum. Maybe some heavier curtains would help. The staff was very accommodating when I moved the first room but I didn't bother with a second move.

"Nice Hotel"

5
27/09/2017

Stayed here while traveling on tour. Clean rooms.Comfortable beds Nice staff. Not a lot of food choices with in walking distance. Ample parking even for large vehicles. Can't speak for the breakfast since we departed very early.

"Nice modern hotel....."

4
25/09/2017

We stayed 3 nights. Front desk staff were friendly & efficient. We were able to check in early which was appreciated after a long day drive. They had fresh baked complementary cookies which was a nice touch. The rooms were spacious & clean. Nice modern decor. Comfortable beds & pillows. Fast internet. The free breakfast had lots of hot & cold items to choose from. There was a line up for coffee as it is a machine that makes individual cups. That was our only complaint. The hotel is next door to the visitor centre ( home to the snowbird plane & moose statues). Easy to find as it located just off the main highway. Be sure to visit the Moosejaw tunnel tours. It's the best attraction in the city!

"Great Family Hotel"

5
22/09/2017

We had a great time at this hotel...... Our kids loved the waterslide and the many choices for breakfast.... Thank you for making memories for our family. Our room was spacious and clean, the kids loved jumping from bed to bed. lol

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Mike & Krista S, I am happy to hear you had a great time at our hotel. I read your review and actually said "awwwww" out loud. I have a family of my own, and I understand the importance of making memories with them. I am over-joyed to hear that we achieved this with you all. Thank you for joining us and we welcome you back anytime you are in the area. Next time you review our hotel, or any, perhaps leave the jumping of the beds off. Although we know it happens, we don't like to "know it happens".....lol. :) Sincerely, David Hwang General Manager

"Accessibility not great but clean hotel"

3
21/09/2017

I booked a wheelchair accessible room. Upon arrival we found out we weren't on the main floor, my concern with this is if there was a fire my mom would not have been able to walk down the stairs to get out as she is in a wheelchair. We got into the room and thought the bathroom shower was very accessible but then found out there was no bars and no raised toilet seat for her to utilize the bathroom without help. The mirror was not accessible for her to get ready as it was at normal height as was the counter. The accessibility to the beds was interesting, the beds were higher than normal beds, someone in a wheelchair isn't able to stand usually and transfers from a chair to a bed which usually is the same height, this was definitely not the case. This suite was definitely not accessible for someone in a wheelchair and if we wouldn't have paid and checked in we probably would have just kept driving as it was more work to stay then not. Just something to think about as the word accessibility doesn't just mean a big bathroom. If it was more accessible I would have rated it higher.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Sandy B, Thank you for taking the time to review your stay here with us. I sincerely apologize that we did not meet the needs you required. We always welcome feedback, and I really appreciate your thoroughness and detail of our accessible rooms. This review and the detail within will definitely help others in deciding whether the room would be a good fit for them or not. I thank you for being so honest. Sincerely, David Hwang General Manager

"Good hotel, good times"

5
19/09/2017

The hotel was easy to find. Great staff took care of my family. Enjoyed the stay and would stay here again when traveling. Very clean hotel. The breakfast bar was well stocked with good food. We enjoyed the treatment and had a good nights rest.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear W1303EMpatrickv, Family is so important, and I am happy my great and efficient staff looked after you all. I am glad you enjoyed our breakfast, which is superior to most, in the way that we offer fresh meats daily from a local butcher, as well as many other fresh options as well, from eggs to hash browns, to make your own waffles and fresh fruit. We look forward to welcoming you back anytime you are in the area. Thank you, David Hwang General Manager

"We enjoyed the Experience"

5
16/09/2017

We liked the location of the hotel, a bit away from everything but have a room on the parking lot side as I heard from other guests that the rooms facing the hiway can get a bit noisy. The beds and pillows were very comfortable. The only con for us was the plastic and paper cups they use in the rooms other than glass, not environmentally friendly, otherwise a lovely stay. We would definitely stay at this hotel again.

"Great Stay"

4
13/09/2017

Very helpful and friendly staff. They did everything they could to make our stay enjoyable. Rooms were clean and modern and well stocked and the beds were comfortable as was the temperature of our room it was easy to regulate. Close to a lot of different restaurants and stores. Breakfast had a decent selection however we stayed on a weekend and when we went down to eat the place was packed and hard to find a spot to sit. The pool is quite small and when we went down to the pool it was too packed are hard to move around without bumping into people so we didn't end up getting to swim or use the waterslide as there were too many little ones in the way of the slide. But then like everything it could have been a timing thing.

"moose jaw review"

5
13/09/2017

The hotel was very clean, and extremely quiet, the hot breakfast in the morning was fresh and very clean. All the staff were very courteous and professional and friendly. We will definetly stay there again!

"exceptional stay"

5
11/09/2017

Best Western Plus in Moose Jaw was an excelent hotel to stay at. From the time we entered the lobby area to book in until we left the next day we were greeted by front desk staff with a smile and friendly attitude. Lobby area very clean, nicely decorated. Room was great. Clean and nicely laid out. Bed was very comfortable. Breakfast was excellent with a large selection of food items. When in Moose Jaw Best Western Plus is the best hotel to stay at.

"Very good stay"

5
11/09/2017

This hotel was very nice place. Close to the highway which was nice and convenient. Staff was helpfully and friendly. Rooms were clean and comfy. The breakfast was amazing! The meats (bacon and sausage)where very top notch, high quality and amazingly tasty, with a great variety! Great way to start the day! I would absolutely stay here again!

"best western plus"

5
11/09/2017

very clean, decorated nicely , great staff, the breakfast had a very good selection and great taste. even the staff in the breakfast room was prompt, clean and approachable, and still kept everything stocked.

"Great place to stay"

5
07/09/2017

Excellent hotel, staff were very friendly and helpful, rooms were number 1, beds very comfy. Would recommend this hotel for sure, I have stayed in a lot of Best Western hotels this year, this one is by far the best.

"Perfect location"

5
03/09/2017

This is a perfect location to stop at midway between Winnipeg and Calgary. Has a fun tune slide for the kids. Excellent breakfast selection. Staff was very friendly. We will definitely be staying here in the future.

"Great experience!"

5
03/09/2017

Very friendly and efficient staff. Nice clean rooms. Good location. We had 5 in our room and were very comfortable. We arrived 2 hrs early and were able to access room within 10 mins.We had 2 children ages 7&9. We were offered access to pool while we waited which wasn't needed since the room was available. Great staff. Nice rooms and great value with full hit breakfast included. Bonus promo of $20 towards future stay.

"Mediocre Moose Jaw"

3
03/09/2017

2 star hotel with a 4 star price! The waffles were the only thing memorable. I checked in quite late and it took a long time to check in when I just wanted to sleep! Not worth the price for a couple hours of sleep.

"Nice and relaxing"

4
02/09/2017

Questioned spending over $100 for a room when I knew we wouldn't have much time to use the pool. Kids had fun on the slide, but found the pool area a little dull. Beds were comfortable and it was very quiet in the halls. Breakfast had a good variety, but most was coming out of the box and being microwaved. When traveling on the Trans Canada will probably stay there again.

"Fantastic Hotel"

5
28/08/2017

Not one single thing bad to say about this hotel, friendly staff great service, fantastic breakfast, check in and out was a pleasure, amenities were great and location a breeze to find off the Trans Canada highway, will definitely book here again.

"Skimpy bath towels"

3
27/08/2017

Generally an average hotel. Room large with standard furniture - bed comfy. Lighting could be better but can plug in items next to phone. Only 1 bath towel per guest - seems skimpy and cheap for what is supposed to be a plus bw. Breakfast standard. Room is good size but coffee/beverages located inappropriately causing hold up to get other breakfast items. Staff very friendly.

"Love this hotel!"

5
22/08/2017

The employees are all extremely friendly, the rooms are large and spacious and it is very easy to get to from the Trans Canada Hwy. The kids really enjoyed the pool and the cookies at the front desk! My only negative comment/warning would be to try and get to breakfast away from peak usage as it is on the smaller side for tables, and there wasn't a ton of room for the line up for hot items. The breakfast was very good though! This is our second time staying here, we've recommended it to friends and we would stay here again anytime!

"Check your bill"

4
22/08/2017

The hotel itself was excellent but the price quoted and confirmed was $15 more than at check out. Make sure to check your bill. The staff adjusted it when asked but that should not happen. I over heard the breakfast lady and she was quite rude to several people when they asked her about some items that were empty.

"Consistent service"

5
19/08/2017

We have stayed at this Best Western Plus at least once for the past three summers. It has been consistent in its service, value and comfort. The pool and slide are excellent for the kids to unwind after a long day of travelling. The hot tub is great for adults and kids alike. The breakfast has hot and cold offerings. The beds and rooms are comfortable and clean. We have never been disappointed with our stay here.

"Hapoy983"

4
17/08/2017

Excellent location - family orienated - fantastic breakfast. Very reasonably priced. Great halfway mark between Calgary and Winnipeg. Has indoor swimming pool for kids - life jackets for the little ones and hot tub to relax in before turning in for the night.

"Best Western/Best Rest"

5
17/08/2017

If you are staying in Moose Jaw, Saskatchewan, I would definitely recommend Best Western. Everything from the room, staff, pool/waterslide, location, it was great! We had just left Medicine Hat (stayed at the Medicine Hat Lodge and Casino and it was CRAP) and when we arrived at the BW in Moose Jaw, we were beyond happy to be there! Great place to stay!!

"Fun and Friendly"

5
14/08/2017

Our brief night over in Moose Jaw was very enjoyable. From the check in staff who helped us find the right Tunnel tour to the Breakfast staff who made sure we were well fed. Would stay here again in the Future.

"Nice, Quiet Hotel"

4
13/08/2017

We spent two nights here while exploring Moose Jaw. The staff was friendly and helpful, and the halls were quiet. We slept great. The breakfast was good, with a wide variety of hot and cold selections. We found it hard to get to the breakfast by 9 AM, as we were on holidays and sleeping in. Perhaps the breakfast hours could extend until 10 AM during the summer. The pool and hot tub were small, but we mostly had it to ourselves.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear John S, Thank you for taking the time to offer us such a wonderful review. I am glad you enjoyed your stay, and our breakfast, and will always consider guests feedback to make any improvements that we can. We welcome your return anytime you are in the area. Great Thanks, David Hwang General Manager

"Must stay!!!"

5
13/08/2017

Staff was excellent and went above and beyond. Only complaint was one mattress was broken. Trista & Nora helped making everything perfect. Compensation for bad night would have made up for that part..

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear philk461, Thank you for such wonderful compliments about our hotel and our staff. I am overjoyed that your experience was exactly the experience we strive for everyday for our guests. We look forward to you joining us again when you are in the area. Sincerely, David Hwang General Manager

"Exceeded Expectation"

5
09/08/2017

My husband and stayed this hotel for three nights. The weather was hotter than normal in Moose Jaw for this time of year, as I was told. During that time, there was also a raging thunderstorm with sheeting rain. I expected the power to go off any time, and while it flickered when lightening bolts hit close, it was always back on right away. The morning after the storm, the power did go off. We were still in our very comfortable room on the fourth floor preparing to leave on our outing for that day. We had to descend four floors to exit the hotel, but the stairway was well-lit and carpeted making our descent safe. When we got to the lobby, a fire engine was pulling up to the hotel. According to workers, there were some people who did not share our good fortune, and were trapped in the elevator. It had to have been seconds that a hotel employee was on the phone getting help when all of this occurred. I would stay in this hotel again without even considering another place. Our room was on the fourth floor overlooking the expanse of the prairie beyond the highway. It was quiet and peaceful at night. The bed was comfortable, and the facilities were sparkling. The complimentary breakfast was varied, well-stocked, and continually monitored for adequate supplies. Every staff member we met were happily willing to see to whatever we needed. The big plus was, and is, when there was an emergency, there was no hesitation, no question that this staff worked together to make sure everyone was safe. Good job Best Western Plus Moose Jaw!

"Nice stop over"

4
09/08/2017

We stayed at the Bestwetern and had a very good night sleep. The check in was very fast and that made it nice to get ready to head out to the Temple Garden Spa for a nice relaxing dip in the hot mineral water. The pool at the hotel looked very inviting for kids with the water slide. Breakfast was the normal meal that most hotels put on.

"Comfortable Stay"

4
08/08/2017

Recently stayed here, room was clean and comfortable. Breakfast was good and had enough variety to find something you could eat. Staff was professional and courteous. It was a busy weekend with guests as it was a holiday weekend but everything was good at the hotel. Reliable service every time we stay.

"Very Nice Hotel"

5
04/08/2017

Hotel very clean and helpful staff. Close to downtown and restaurants. Very friendly staff. Good value.We were given an upgrade to a suite at no extra cost. Great breakfast. Decided to stay an extra night.

"Fantastic"

5
03/08/2017

Brand new with great beds, great decor and right off the highway. Great breakfast in the morning with very friendly staff. Stay here if you want a good nights sleep in a warm, friendly atmosphere of comfort for a reasonable price.

"great location"

4
02/08/2017

I have stayed here before and knew I would once again find a very clean, comfortable and welcoming room in a convenient location just off the highway in Moose Jaw. The front desk staff was very helpful and my entire stay was easy.

"Excellent hotel"

5
02/08/2017

Great hotel, awesome service, nice staff, pool and water slide for the kids, complimentary breakfast, laundry facilities, close to highway, lots of restaurants close by, accommodating staff, right beside Mac the Moose :)

"Best Western Moose Jaw, SK-Awesome place to stay"

5
01/08/2017

Our family recently stayed at Best Western Moose Jaw and had a great time. Location, cleanliness and water slide were great. I highly recommend it, rate included a big hot and cold breakfast so everyone was happy with breakfast and swimming. The beds were comfortable and clean rooms with a big tv and free wi fi.....we will be back!

"Top notch facility for long ro short stay"

5
31/07/2017

Stayed one night. Location is close to restaurant, gas station and coffee shop. Close to highway and easy to find. Rooms are clean and comfortable. Breakfast was typical fare, but plentiful. BW is upgrading the look of the lobby here with a seating are and big screen TV.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear KentP950, Thank you for such a great review. We did do some updating, and I'm happy to hear you enjoyed it. Maybe by the next visit, there will be some more noticeable upgrades as well. Great Thanks, David Hwang General Manager

"Best hotel in Moose Jaw"

4
25/07/2017

Great modern hotel, excellent breakfast, awesome staff. Pool is nice but a bit cold. Nice decor, clean and comfortable. This is our favorite place to stay in Moose Jaw, but wish the price was a bit more affordable and that the breakfast stayed open later on weekdays.

"Nice hotel. Nice staff."

4
25/07/2017

We stopped in Moose Jaw as a family to see the Tunnels. Checked into Best Western Plus. A very nice, clean, newer hotel. Unfortunately when we got back from the tours the pool was closing (they close at 9 on Sundays). The kids were disappointed but we enjoyed a movie in the room instead. During checkout I mentioned missing out on the pool. The staff were very friendly about the issue and a manager discounted our room 15% as compensation - unexpected! We would stay there again, thank you.

"Clean rooms and excellent service "

5
25/07/2017

The hotel was clean, breakfast was nice and the customer service was wonderful. My room was quiet and comfy. The location was good, with Tim Hortons nearby, a gas station and right near their famous Moose. Further, the skies were beautiful to see! I thought the hotel against the sky looked amazing.

"BW Plus Moose Jaw"

5
24/07/2017

While riding across Canada on our Harley we stopped at this BW Plus location in Moose Jaw. This hotel is fairly new and very well located near the highway, gas bar, restaurants etc. The rooms were very clean and very comfortable. The breakfast was included and offered a great choice of hot and cold. Staff was also very nice and accommodating as we wanted our bikes to be parked near our rooms. Would recommend!

"Amazing staff"

4
21/07/2017

The hotel is clean, with good sized rooms and a good breakfast. It was a quick stay but what made it was the staff- in particular Veronica really helped me out and went above and beyond what would be required of her. She made a good stay great!

"Great Stay!"

5
18/07/2017

This was a very clean hotel! The room was very nice and we would definitely stay here again. Clean and fresh. The bathroom was small and the breakfast area needed more seating space but overall we were very pleased with everything. We had no trouble with internet. We were extremely impressed by the comfiness of the beds and the disinfected tv remote that came in a little bag that was marked "fresh".

"Awesome hotel love the beds!!"

5
18/07/2017

Stayed here 2 times on my road trip across the country with my family. The rooms are HUGE!! The beds are soooo comfortable that I wish I could take it home with me. The swimming pool was great and it had a water slide!! The boys loved the pool and were excited that we were staying here again on the way home because of it. The breakfast that they offer in the morning is fantastic. I will always stay here when I end up in Moose Jaw. If I lived closer I would go all the time :)

"Excellent stay!!! Only criticism - transparent blinds in east facing window woke us up really early in the morning."

5
17/07/2017

The rest of the stay was terrific! Excellent hotel!! If you are awoken with sunlight, I suggest you stay in the rooms facing west rather than east, as the blinds were very transparent. Great breakfast included in price, with coffee available at all hours in lobby. Beautiful room with all the amenities.

"Great Hotel, Great Location, Great Room"

5
17/07/2017

Perfect stay for a weekend. The room was huge with two queen size beds plus a chair, ottoman and desk. The in room high speed wifi was greatly appreciated as was the hot breakfast in the morning. I was not disappointed.

"jacuzzi stumped"

5
17/07/2017

I loved everything about this hotel! The room was huge, service excellent, continental breakfast hit the spot and my fiancé didn't want to leave the room once he saw it. We were wow'd. Some instructions on how to use the Jacuzzi would have come in handy... lol

"On Our way to Calgary"

5
11/07/2017

This hotel was conveniently located right off Canada Hwy 1 and easy to find. The outside/inside appearances were clean, newish looking and very well appointed. We booked on line for a king room but when we checked in we requested a room away from the highway noise and had to be changed to a 2 bed queen for same price which was ok with us. The staff was very courteous for our request and took care of it quickly. Our room had clean comfy beds and the bath area was also very nice. The breakfast area was well maintained; however, it was not configured to keep a nice flow to people and food. We enjoyed the offers and was sufficiently stated when we headed on to our destination. Best Western did a great job on this location.

"The best best western! "

5
10/07/2017

I stayed one night for the first time last night after booking online. Wow! I am impressed it's the cleanest best western I have stayed and I have been to lots throughout Canada. Quick check in and check out the same, great free breakfast included eggs, sausages, waffles, much more. Very clean well appointed king room with all the amenities including fridge microwave. Comfy king bed. I did not find it noisy even know I faced the highway. I was on the 4th floor. It's located off highway and next to the big Moose and Tim Hortons. I would recommend only staying here!

"Family road trip out west"

5
04/07/2017

Very clean hotel,beds were extremely comfortable room was perfect and the staff were extreamly good with customer service. The breakfast was amazing better then any hotel I've stayed in. pool was small but the kids still had so much fun!!

"Over-night in Moose jaw"

4
02/07/2017

We were only passing through but made a point to stop over-night. It was a very busy week-end in Moose Jaw, everything was booked, but they managed to give us a very nice room. Very nice, friendly staff, clean & comfortable.

"Best western - Good location"

4
26/06/2017

Hotel located near the must see "moose". Several other attractions are near by. Check-in & check-out very easy. Request a room NOT facing the TransCanada, hence, those rooms are noisey. Their dinner recommendation was spot on.

"Friendly Great Place to Stay"

5
22/06/2017

This is always a great place to stay if you want peace and quiet. Staff is always friendly and accommodating. There are lots of hotels in Moose Jaw but this is one of the better ones in this price range.

"Good stay at a nice hotel for families "

4
22/06/2017

I stayed here with my husband and 15 month old son for 1 night during our travels. The one thing I did not like is that you have to pay for a crib. I think that should be a curtesy. If you are familiar with the Best Western Plus brand this one will not disappoint. Comfortable, clean, nice rooms. Friendly staff. Free breakfast. The breakfast at this location was not as good as others I've stayed at but still decent. It's a good choice for a great price. I would stay here again.

"Nice place to stay"

4
15/06/2017

Room was super clean, and hotel staff was very friendly. The location was easy to find, and access was good. Breakfast had a great variety to choose from and was fresh. Lots of seating if you wanted to eat downstairs. Local Newspapers were offered as well, which was a bonus.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear arnoldw795, Thank you so much for taking the time to write such a lovely review. I am happy you enjoyed your stay with us and look forward to another opportunity in the future to offer you another exceptional stay! Sincerely, David Hwang General Manager

"Everything was great!"

5
13/06/2017

We stayed at this hotel for a ball tournament and found the rooms to be clean, the staff friendly, the breakfast great and the beds comfy. We recommend this hotel and would stay again. Location was good and easy to find.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear Cindy N, Thank you for such wonderful compliments. I will definitely pass the kind words on to the staff, as they love to hear when they've given guests, such as yourself, an exceptional stay. I am happy to hear we did this for you and your family. We look forward to having you stay with us again. Thank you, David Hwang General Manager

"Great upgrade"

5
10/06/2017

As a rewards member I was treated to a great upgrade. I received a jacuzzi suit. The room was fantastic and well worth being a member. Breakfast was good. The cheese omelets were great. Staff was friendly.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear asmith3302017, Our Best Western Rewards Membership is a great one with many perks, as you experienced, and one worth signing up for. I am so happy to hear that we had the availability, and the chance, to show you how much we appreciate your loyalty to the Best Western by offering you the complimentary upgrade. We welcome your return, and would like to say thank-you for your time to offer us such a wonderful review. Great Thanks, David Hwang General Manager

"++"

4
07/06/2017

Great stay. Good location, clean. Kids would have liked longer pool hours. Kids only allowed til 9 then they have one hour of adult only time at pool. Good breakfast. Wifi was slow or non existent at times.

"Excellent Stay"

5
06/06/2017

Great experience. Stayed here 2 separate times during the past year and will stay here again on the next visit. Excellent staff and well kept property. Good selection at breakfast. Fitness facility with a few options for your work out and with the pool its great

"Newish hotel with minor issues"

3
05/06/2017

This is a typical Best Western. Our room was fine, but the lighting in the bathroom was a bit dim. The pool and hot tub were typically on the small side but very popular with the kids thanks to the waterslide. Unfortunately the Adult Hour (9 to 10 pm) was not enforced which bothered us and other guests. Our parting impression was not good - to be helpful, we mentioned that some peanut butter had hardened, but the attendant was very negative to us for speaking up.

"Best Western, Moose Jaw"

3
01/06/2017

Due to the location of this new hotel - it was right beside the highway - there was lots of highway noise. Our room was located around the corner from the elevator and heard people coming and going all night.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear R1619Whsharonl, I'm sorry you did not enjoy your stay with us. I sincerely hope you decide to offer us another opportunity to offer you an exceptional stay. If this is something you will consider, please ask the Front Desk Agent upon booking, to be off the highway side and not in a corner room, and they will definitely do their best to accommodate this request for you. I'm sure if given another chance, we can turn that frown upside down. Thank you, David Hwang General Manager

"No late check out allowed"

1
29/05/2017

Many of us were told no late check outs allowed. We had asked to leave around 1 because we needed a resting place until our next game. We were told in a very matter of fact way that this was not possible. We have never been told this before at any hotel. And it's not like there were lines of people waiting to get in on a Sunday. Very disappointed.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear 458dissappointed, I am sorry to hear that you are disappointed with your stay and that we couldn't accommodate your late check-out request. When we send out group booking forms, it is clearly mentioned that no early check-in or late check-out is available for group reservations. These conditions of group booking are to be agreed upon and initialed by the group booking leader or we will not fill the request. It is also the responsibility of the leader to inform the group that these types of requests are not accommodated. This policy is in place to ensure that all of our guests are offered an exceptional stay and treated fairly in all aspects, regardless of how many guests will be checking-in that day. I do apologize for the frustrations this caused you, and truly hope you found some enjoyment in your stay with us. Thank you, David Hwang General Manager

"Wedding Stop Over"

4
28/05/2017

Even though Moose Jaw is a 45 minute drive from home we decided to overnight there after the wedding we were attending. Hotel was easy to find just down the road from the Tourism Moose Jaw building and just off the number 1 highway. Great friendly staff and was very quiet, even though several sports teams were staying there for a tournament in town. We didn't hear a thing. Good complementary hot breakfast in the morning,

"Just Passing Through"

5
26/05/2017

This Best Western is a beauty in the prairies. The room was beautifully appointed with a very large screen TV and lovely lighting. Very quiet location. Will return when we pass that way again! The value for the room we stayed in was superb!

"Nice night. "

4
22/05/2017

Really great breakfast! Something for everyone. The pool is small and a little deep in the shallow end. My 3 year old could barely touch. But the kids still had a lot of fun. The room looked a little worn but was clean and the beds were comfortable. This hotel was 1000 times better than the Days Inn where we stayed last time in Moose Jaw.

"High priced"

3
17/05/2017

Booked hotel room for multiple nights. Didn't get any kind of discount even though over 60 dancers stayed at this hotel for our event. Would be nice if the highway noise wasn't so loud on the one side of the highway.

"great Hotel"

5
16/05/2017

Great staff, Very Clean Hotel,great Breakfast and has fresh hot Soup from 5-7 Pm nightly.Has work guest staying there for last 12 months. very helpful staff thought out the Day. Good value for the Money.

"Nice Hotel"

5
08/05/2017

Great Value. The hotel was clean and the staff were friendly and accommodating. We had a kitchenette but no cutlery. We called the desk and they brought sets within minutes. Would definitely stay there again!

"Good place to sleep"

4
06/05/2017

All in all a good experience the pool and hot tub was relaxing and grate location the room was nice and clean grate bead really good breakfast lots of good selection close to good stores and a nice area and Tim hortens is gust up the street

"Family celebration weekend"

5
02/05/2017

Clean, friendly very helpful staff. Although this Hotel is adjacent to the Trans Canada highway, it was a very quiet night. Breakfast at 7 was very busy, because many families going to a Gymnastics competition. Good hot food

"Beautiful Hotel!"

5
25/04/2017

What a beautiful hotel! This hotel is quite new. Our room was HUGE with two queen beds, a kitchenette, a sofabed a chair and a desk! Everywhere we went the staff we passed greeted us warmly. Everyone was so happy to be there and so friendly! The whole place was so modern and clean! And the shower and the wifi were fantastic! The guest breakfast was the best I've ever seen. They had everything! Especially considering there was no onsite restaurant! Very impressive!

"Nice Hotel but...."

4
10/04/2017

The hotel itself is new, nice, and clean. Amenities were good and what you would expect for a BW hotel, but the complementary toiletries are tiny so don't rely on those (better to bring your own). The pool area was very busy - and as a result was very loud - with a smaller pool but overall quite nice. Most of the staff was very friendly, except for one really horrid experience with the front desk trying to get wrist bands for the pool area for the second day. That employee had deplorable behaviour and soured the whole experience. If this was my hotel I would have fired her on the spot. The service rating would have been a "very good" if not for that.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear W4397Enicolem, Thank you for taking the time to review your experience at our hotel. I am sorry that you had a horrid experience with our Front Desk. I kindly request more information regarding your experience by contacting me at your earliest convenience, if you choose to. If you had the original wrist bands to return for the new ones, there should have been no issue. The return of the old wrist bands for new ones, is a very important step in our policy, as this helps with a more secure and enjoyable experience for our guests. This is the goal we strive for, and if there is any information you are willing to share with me, it would be taken with open ears and full intention to make sure this experience you encountered, doesn't re-occur for current and future guests. I am glad you found some good in our hotel, and if you ever forget to bring your own shampoo, no worries! You can call a Front Desk Agent, at anytime, and we will happily bring you extra toiletries :) I hope you offer us the opportunity to offer you the exceptional stay you deserve. Sincerely, David Hwang General Manager

"Nice Hotel"

4
06/04/2017

The room was very nice. Extremely spacious in the room but incredibly small bathroom. The door just about hit the toilet when it was opened. The staff is super friendly. The pool is small, but waterslide is great! However, they close the pool at 9 for an hour of "adults only" which means they come and kick out the kids. Which is unfortunate as it seems very few adults swam and they kicked about 25 kids out. Would not stay here again if you were there for your children.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear wrestlingmom2017, Thank you for taking the time to review your stay with us. I am so happy to hear you enjoyed the comfort of your room and your compliment on the friendliness of our staff. Always such a pleasure to hear. I am sorry to hear your concerns with our pool hours. I would like to offer some information regarding the reasoning behind the hours, which I hope, helps alleviate some frustrations. The pool hours are in place, not to upset anyone, but to offer all of our guests an enjoyable experience with our most popular amenity. We do offer the pool to all ages from 9:00am - 9:00pm Sunday to Thursday. We add an extra hour swim 9:00pm - 10:00pm Friday and Saturday for 18+, so they have the opportunity to enjoy the peacefulness the pool and hot tub can offer them. We take pride that we do offer all of our guest types the opportunity and availability of the hours, as a lot of hotels do not. I hope my explanation offers some understanding, and will give us the opportunity to have you and your family join us again in the future. Sincerely, David Hwang General Manager

"Friendly staff, poor hotel"

2
03/04/2017

The staff was good. The hotel is very nice, clean and modern. It is just not set up to be full. The breakfast room is incredibly small, cramped and no where to sit! The pool was good. Three tables though and no where to sit and watch the kids.

Hwang D, General Manager at Best Western Plus Moose Jaw, responded to this review
Dear relaxedSaskatchewan, Thank you for taking the time to review our hotel. I appreciate the compliments your gave us about our friendly and helpful staff and our clean and very comfortable rooms. We take pride in the service and hospitality we offer our guests. I am sorry to hear your breakfast experience wasn't to your liking. We do offer seating for 40 people, and sometimes, especially at peak breakfast hours, there can be some difficulties finding seating area. Good news! We did re-arrange the seating in the breakfast area to better accommodate different sizes of groups, thanks to honest review's like yours. Our goal is to do what we can, that is what's in our control, to make everything enjoyable. I hope you join us again in the future, to test out our new set-up. Thank you, David Hwang General Manager

"Best in mj"

5
28/03/2017

Very satisfied no complaints staff was amazing room great pool perfect kids had a blast breakfast blew out mind clean soft towels best sleep room beautiful quiet didn't hear other guests considering how busy it was

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear markv409, On behalf of my entire team, I would like to extend a much appreciative Thank You to you, for such wonderful compliments on our hotel, our amenities and our staff. We strive for this experience for all of our guests, and I am so happy you took the time to share your experience and offer us the opportunity to know we accomplished this for you. It is definitely our pleasure. I look forward to your next visit in Moose Jaw and our hotel. Great Thanks, David Hwang General Manager

"Better fort he money"

3
13/03/2017

Just ok . Very crowded with lots of children . Very slow elevators and no snow clearance on sidewalks or parking lot of hotel Poor value for the money, There are other hotels just as good if not better within walking distance of this one for less money

"Comfortable and well maintained"

4
27/11/2016

I enjoyed the room, it was very spacious and the bed was so comfortable. Staff were helpful, professional and pleasant. I like the new look best western adopted. The breakfast was good, with a lot of options and the coffee was great. Best hotel in Moosejaw.

"Family"

5
21/11/2016

We travelled to Moose Jaw for our daughter's birthday. The staff Austen in every way to make the visit memorable. The adult time at the pool was great (Adult only for a hour in the evening). Staff was excellent, they went the extra mile.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Jack B, Thank you so much for taking the time to offer such kind words for the staff. I am always ecstatic when the staff excels and offers our guests, like yourself, a great experience. I'm so happy you enjoyed your time with us. We look forward to your next visit. Thank you, David Hwang General Manager

"Nice"

4
13/11/2016

Clean, comfortable, well appointed with breakfast included. Quiet location, self serve breakfast plentiful altho very crowded on a Sunday morning. Pool are clean, nice size for kids and water slide included. Hot tub less than impressive, just a small square pool with few jets and little pressure. Good location and would stay again.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Iotabecool, Thank you for taking the time to give us such a wonderful review. I do agree that the pool can get a little busy at times, but the good news is, we do offer the adult swim on Friday and Saturday's from 9:00pm - 10:00pm. I really do hope you took the opportunity to enjoy this time. We have definitely received a lot of positive feedback since we implemented this swim time. I am happy to hear you will be joining us again, and look forward to your return. Great Appreciation, David Hwang General Manager

"Summer wedding in Moosejaw"

4
21/10/2016

I chose this hotel because it had a pool with a slide for the kids ( ages 5 and 11) and for the price. I had 2 rooms with 2 queen size beds for 4 adults and two kids. Our first night there the power went out across most of the city while we were out at dinner. When we got back to the hotel , my sister who is disabled, had to lie down, but with no power we there were no elevators. The front desk staff identified an empty room on the first floor and let my sister use it till the power was restored, an hour or two later. They have a breakfast buffet every morning that is well stocked. My only complaint was that the business centre computers did not have MS Office or any other processing software installed.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Rosaliegh, Thank you for your wonderful review and recognition of how well my staff member went above and beyond and assisted your sister with her needs. This is something we strive for, for everyone, and I am so glad she was able to assist. I sure am glad she got her rest when she was needing it. We all hope you join us again soon! Great Thanks, David Hwang General Manager

"We Liked"

4
17/10/2016

Stayed at this hotel over the Thanksgiving weekend. Very pleased with the room size. Beds and pillows very comfy, everyone seemed happy to sleep a little longer which is a good sign. The "Free" breakfast had a good variety, only complaint is the set up of the station. As all the items are located on one counter, end up getting bottle necked. Tried not to reach over other guests, in the end it was every man for themselves. We will be booking here again.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Chris B, Thank you for taking the time to give us such a wonderful review. I am so pleased to hear you enjoyed your stay here with us. We all look forward to your next visit with us. Thank you, David Hwang General Manager

"Great stay"

4
11/10/2016

We stayed here for 2 nights. The room was clean and the staff were very friendly. The breakfast was excellent with a good choice of food. I would recommend this hotel to all of my friends. The price was competitive.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear cjeworski, Thank you for taking the time to offer such a gracious recommendation. I am so thrilled to hear you enjoyed your stay with us, and look forward to your return. Great Thanks, David Hwang General Manager

"Best Western Plus Moose Jaw Sask."

4
10/10/2016

The hotel is clean and the staff are friendly. This hotel is very busy and for breakfast you had to be down before 7:30 am or after 8:30 am to have a table. The food was good. The location is near a Tim Hortons restaurant and a Coop gas bar if you need to purchase snacks. just down the road is a a few box malls, Walmart, Montana's and Rock Creek restaurant for going out to eat lunch or supper.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Mary-Jo H, I am so happy that you enjoyed your stay with us and that you were able to see some of Moose Jaw as well. Thank you for mentioning that we are situated in a very convenient location close to many, easily accessible, restaurants and shopping centre's. For a little city we sure have a lot to see and do here. I look forward to you next visit with us again. Thank you, David Hwang General Manager

"Short Stay"

4
27/09/2016

We stayed one night in September at this hotel. It is fairly new so very modern and clean. The lobby was inviting and the breakfast was very good. There is no sign on the street side of the hotel (there is a sign on the backside along the #1 highway) so it is difficult to decide if you have the right hotel when driving up to check in.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Maureen S, Thank you for taking the time to give us your positive feedback regarding your stay. I would also like to thank you for mentioning the sign as well, as it offers me an opportunity to explain. The Best Western Brand is changing their logo, which in turn requires all Best Western's to change their signs. Our front sign has been taken down to be replaced with a new one that will have the new logo. This issue will be resolved in the near future and appreciate your patience on this matter. Thank you, David Hwang General Manager

"very convenient new hotel"

5
20/09/2016

Convenient as was just off the TransCanada Hwy but still the rooms were quiet. Had a spacious King suite which was huge. Beds were extremely comfortable and the internet worked great. Breakfast was good with many options. Right next to the Moose Jaw tourist info centre with the moose statue. All in all, a very nice hotel and very new and modern.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Mary L, Thank you for taking your time to give us such a great review. We are always happy to hear when we exceed in our guests expectations. Thank you for joining us for breakfast, and glad you liked it. We do take great pride in our selection and diet options we provide our guests. We definitely look forward to a return visit with you in the future. Great Appreciation, David Hwang General Manager

"Nice amenities and location"

5
13/09/2016

We were passing through Moose Jaw and made it a place to stay for one night. The hotel is right off Highway 1 by the "Big Moose" statue so very convenient. There was hot soup available for BW Rewards members, and it was a nice welcome. The breakfast was good, too - the best hotel breakfast we had on a 7-night trip across US/Canada. There is a pool with water slide, and a nice exercise room, too. I would stay again, especially for the price.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Russell G, Thank you for mentioning all the great amenities we offer all of our guests here at the Best Western Plus. We take pride in our breakfast options, and I am happy to hear it was the best on your travels. We do get quite a few compliments on it. The soup is our way of showing our appreciation to our Rewards Members and I am glad you enjoyed it. We will be happily waiting for your return visit with us in the future. Great Thanks, David Hwang General Manager

"Empty but in a good way"

4
10/09/2016

This is a very nice hotel. A little pricey but worth it. I've stayed there a few times, the hotel, parking lot, and area around the hotel are extremely quiet and empty. It's easy to sleep. It's in a newer area so not a lot developed there yet but lots of room to park so you can drive everywhere. A very nice hotel.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Keaton P, Thank you for such a lovely review or our hotel. I am so happy to hear you enjoy your visits here with us and we all look forward to your next one. Best Regards, David Hwang General Manager

"Excellent hotel"

4
03/09/2016

Very clean, modern hotel. The staff was wonderful, the room was very well laid out with modern furniture and amenities. There is also a small pool with an awesome waterslide. The breakfast was basic but filling. The bathtub had an attached drain stopper instead of a plug, that was kind of annoying.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear calgaryglobetrotter8, Thank you for taking the time to review our hotel. I am happy to hear you found many positive's with your stay, and that you enjoyed the waterslide, perhaps on a full tummy :). I do hope you give us another opportunity to offer you an exceptional stay with us in the future. Thank you, David Hwang General Manager

"Magic in Moose Jaw"

5
03/09/2016

While on an end of summer road trip, my son and I stayed in Moose Jaw for one night. The room was absolutely amazing - spacious and clean and comfortable. The staff was amazing. We ended up with vehicle trouble, and the lady at the front desk that night went out of her way to assist us with looking for a garage where we could take our vehicle the next day. I was blown away amazed by her kindness!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Shelley S, I am so pleased to hear that my staff member went above and beyond for you and your troubles. I have looked into it and I have passed on the compliment to the member you are so pleasantly complimenting. She is very thankful that she was able to assist you. I hope your vehicle was as well looked after as you were here to help relieve some of the frustrations involved with vehicle trouble. Thank you for providing us the opportunity to give you a wonderful stay and look forward to your return to our hotel if ever in Moose Jaw in the future. Best Regards, David Hwang General Manager

"Really nice place "

4
02/09/2016

This is a really nice hotel . Quite new and clean. The pool is very cold. But the hot tub is nice and hot. There was plenty of towels in the pool area. Coffee / tea in rooms. And coffee and tea available in lobby as well at all times. The free breakfast is pretty darn good. Lots of choices. Everything in this hotel is very nice. My only complaint is the beds. Could be just personal preference but the beds are too soft! I have a bad back and after 7 days of traveling after sleeping in this bed my back was horrible! A whole day of driving in intense pain. Maybe I should request a room with a firm bed. Not sure if that's possible.!

"Great Hotel"

5
01/09/2016

Nice, new hotel with a great location. Excellent breakfast and large, clean comfortable rooms. Everything you expect and more in a hotel. Plus a Tim Hortons across the road which was nice. Will definitely stay there again.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Kordell R, Thank you for the time you took to give us such a wonderful review. I am always pleased to hear when we exceed a guests expectations, and would like to extend my sincere thanks, from all of us here, for you giving us the opportunity to provide this for you. We defiantly look forward to your return to our hotel the next time you are in Moose Jaw. Thank you, David Hwang General Manager

"Over priced "

3
31/08/2016

In my honest opinion the rooms were very nice and clean. The one thing that really bugged me the most was the wifi was absolutely terrible also there were not many channels subscribed to on the tv. The poor was mediocre along with the fitness centre. In my opinion everyone should go to heritage in. I've spent 10 days in Moose Jaw and 5 different hotels and heritage in is definitely the best bang for your buck. I will never go back to best western not worth it. Nice rooms though.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear jdouglas91, Thank you for taking the time to offer us your review. I am saddened to hear we did not meet your deserved expectations. That is never our goal, but on a positive note, because of feedback such as yours, we are now currently working on upgrading our Wi-Fi and our cable options to offer our guests a better experience. The result isn't to far in the making and we are looking forward to the finished upgrades with great anticipation. I do hope that you graciously offer us the opportunity to see you again in the future. Thank you, David Hwang General Manager

"A great stay when travelling to Winnipeg from Calgary and back."

5
30/08/2016

We have three younger children and have stayed at the Best Western Plus in Moose Jaw several times, as it is a great half way point when making the trip to Winnipeg from Calgary and back. Staff is friendly and accommodating. Cleanliness of the hotel is good. Breakfast is good and the kids enjoyed the swimming pool. The Best Western Plus in Moose Jaw never disappoints. I would recommend this location to friends and family.

"Need a nights sleeve between Winnipeg and Calgary"

4
28/08/2016

Hotel is clean and fairly quiet considering it was full. Requested a main floor but was given a fourth floor room, but no worries. The rooms are a massive size, great beds, good wide TV, WI-FI included. Besides a great bed there was also a lovely couch, table and comfortable chair and on-amen. Nice bathroom with good shower. Enjoyed a restful sleep. Breakfast was a bit of a gong show with a full hotel and only a modest size room it is understandable but can't complain. Close to the highway could not hear. No party idiots who disrespect hotels and their guests. Did not check out pool or workout area. I was in need of sleep and got it!

"Nice"

5
25/08/2016

Stayed one night at this place and realy enjoyd it. Nice clean rooms with lot of space. Realy good breakfast with lot to choose from. Friendly staff. I would stay there again if i was in the area. The hotel looked to be fearly new. The only complain i could have was the temprature in the pool because it was on the cool side.

"COLD Pool and slow check in"

3
25/08/2016

It was a very nice clean room and breakfast was nice. However, the check in process was quite slow and the pool was extremely cold. The pool literally felt like it was as cold as cold tap water. At check in time there was a line up of people waiting to check in with only one person working at the desk. After quite a while, another person was asked to help at the front desk.

"Very nice place"

5
24/08/2016

Probably one of the best breakfasts in any American hotel/motel I have had. Very nice place. Too bad the swimming pool was so cold. Conveniently located close to shopping and the Museum and the big moose by the tourist information. Nice and clean and very quiet.

"Nice clean hotel"

5
11/08/2016

This hotel was super easy to find as it is located right off the TransCanada highway. We arrived tired from the drive and the check in was great. Friendly service and let us know the times of the pool (important for the kids) and when breakfast was in the morning. The kids enjoyed the pool and water slide, and although I didn't use it I thought it was brilliant to have the adult only time in the pool from 9:00 - 10 pm. Beds were very comfortable, and great water pressure in the shower. Breakfast was great, it was busy when we went down, but the items were well stocked. We would stay again.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Ann H, On behalf of my entire team, I would like to extend a very heartfelt and sincere Thank You. Our daily goal here is to exceed our guests expectations and I'm so happy you gave us the opportunity to provide you this. Thank you for mentioning the pool hours as well. The pool hours are being happily welcomed by guests, and offer a very nice relaxing atmosphere for the mature guests. Perhaps the next time you stay, you yourelf may take advantage of this. We look forward to seeing you again, David Hwang General Manager

"Great hotel!"

5
07/08/2016

We were in a king-sized bed "suite" and it was lovely - roomy and the bathroom was so great! Walk-in shower with a seat. Being a bit handicapped it was so great. Only down to the room was the bed being very high and I had a very hard time getting into it. We also used the pool and it was such fun. Kind of cold when you first got in, but ok after that. The slide was fun and fast. Breakfast was good, but they need a better coffee system. We were there on a Saturday and there were too many people to keep up with the coffee pot. All in all, it was excellent. Loved the staff - so friendly and knowledgable!! Great time!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Robin B, Thank you for taking the time to give our hotel and our staff such wonderful compliments. I will surely pass them on. We all happily anticipate your return if ever in Moose Jaw again. Thank you, David Hwang General Manager

"Good hotel"

4
05/08/2016

Nice hotel well located off highway. Check in was delayed due to technical problems with being unable to produce room keys. Nevertheless the staff handled the issue very well and were pleasant and served clients well. Room very nice, spacious, clean and quiet. Breakfast was sub standard - cold eggs, over cooked and hard meat etc. Would recommend this hotel but breakfast needs improvement.

"Best Western not Plus Moose Jaw"

2
26/07/2016

We stayed at this hotel twice. The first time our bed was stained and needed to be changed. Was told we would receive a discount for our next visit and never did. We were also staying when we were suppose to receive the 25.00 gift certificate for the 2 visits, never receive the gift certificates. We stayed the next time because of the promises from the first time. When we arrive for a late check-in I had to look for the registrator. This person was in cleaning the pool. I had to knock on the window of the pool at least five times before I got her attention. We just found that we were always annoying the staff because something was wrong. Then to not even get a discount because of issues encountered from our first stay. We are done trying to stay at this hotel. We usually only stay because of business and this is not why we stay at Best Western. Any other time we have stay at Best Western, enter the hotel register, go to your room, relax, get up and have breakfast and go. Not this hotel. In s saying all this the breakfast was one of the best I have ever had. The lady that does the breakfast is very good and she is always making sure the food is full and hot.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Julie H, I apologize for the confusion with your stay. I would really appreciate the opportunity to speak to you regarding your stay. I am in need of more information to assist you in the circumstances you encountered. Being a Trip Advisor review, I sadly cannot review anything as I don't know your actual name. If you would like to, I kindly request that you please contact me directly at the hotel. Sincerely, David Hwang General Manager

"Know Before You Go ??"

2
24/07/2016

Let me start off by saying that I am not one to normally complain, so if I have something negative to say, it is out of the norm for me. I am writing a detailed review that I would have enjoyed reading prior to staying here. We decided to stay at the Best Western in Moose Jaw because it was the only hotel in the area to accept air miles, so after reading reviews, we based our decision on that. We checked in on a Saturday afternoon and arrived to find glass strewn about the BW parking lot. Big pieces and little pieces. I looked up and saw a broken window with shards sticking out. The area directly below was cordoned off with yellow caution tape, but the large, loose glass pieces were still blowing in the wind. It didn't appear to be safe nor stable. We had to park our vehicle a few times before we found a glass-less spot. Upon check-in, there was no one to be found. I had to call out a few times before a trainee appeared and timidly checked us in. I requested a cot and reminded her a couple of times, as this wasn't in our file upon check-in. We patiently waited for the one elevator and upon arriving in our room, we noticed that it was spacious and beautifully decorated. The room had a decent-sized fridge and microwave, as well as 3 sitting chairs, an ottoman and a good-sized table. This was the room that I expected, as I had read reviews and done my research. There was no cot in the room but a call reminding the trainee at the front desk rectified that. I took the kids to the pool and was surprised to find no pool towels. They appeared to be out. The pool area smelled strongly of chlorine, but the children had a good time on the water slide. The hot tub had good pressure, although the benches were made of gritty concrete and my bathing suit would stick to it every time I moved (a small detail, but good to know if you have a brand new or expensive bathing suit that you don't want to snag). We returned up to our room dripping wet, only to find that our room had just 3 bath towels for 5 of us to share. Be aware that the shampoo/conditioner are very small and accommodated only one of us nicely. The shower head was very high and was great for tall guests but the shower curtain was too short for the tub. :( They do advertise that you could get more toiletries at the front desk, but we had our own and didn't bother. The tv advertised a lot of channels but only half of them worked and say "you do not subscribe to this channel". Some basic channels that you would hope would work did not. The television also advertised Video On Demand/Pay Per View so we thought we would try that instead. But then when you click on the movie, it says that it's not available and offers a 1-888 number to call and subscribe. That was a little disappointing, since we couldn't get YTV and then couldn't rent a movie for the kids. They offer free wi-fi which worked most of the time, if you have a device with Netflix. Took a while to connect and would freeze every once in a while, but did it's job. The worst part of our stay was being woken up at 5:45 am to the sound of the fire alarm and flashing strobe light in our room. Once the alarm went off, the regular lights stopped working. Everyone entered the halls half-asleep, in disbelief and we all filed down the emergency exit stairs and waited outside in our pjs and bare feet (in the same glass-filled parking lot). No one announced that it was safe to re-enter, but slowly guests did, so we followed the crowd. The young man at the front desk said that a smoke alarm went off on the main floor somewhere. He didn't offer any explanation other than that. It almost seemed like it was just another occurrence to him. (I searched these reviews afterwards and realized it has happened a few times). Since there was only one elevator and the entire building was in the lobby, we decided to grab some of the free breakfast. We started filling our plates and were then kicked out by a stern breakfast server/cook, stating that people couldn't be there in bare feet. I understand that rule, but have some compassion on the tons of inconvenienced, barefoot guests who just want to grab a banana, since they were rudely awoken anyways. We returned to our room empty handed and returned 3 hours later to grab the remnants of their free breakfast. We made waffles but they were out of forks and knives so we cut them with our spoons. Upon check-out, the hotel was unable to provide me with a printed receipt of any kind. They swiped my credit card for incidentals but would not give me a paper copy of any pre-authorization nor charges. It should have all been covered by air miles but I would have liked to have had a copy of my receipt regardless. Overall, the hotel looks very nice. It is very appealing to the eye. If you are looking for a clean room, that is what we had. If you're looking for any more than a comfortable bed to sleep in, you may be disappointed. We did not pay for this room (aside from using 1,100 air miles) so that was the only plus. There were too many small details missed to make this a pleasant stay for us all and I would not stay here again. The room was good. It was the customer service that was lacking. Ps. The windows are very thin. The front desk told us that the window was broken by hail the night before. I wouldn't want to stay in a room where hail can break my window! When we checked out, they had knocked out the remaining big pieces and covered the window with plastic. The remaining cracked pieces were duct-taped in place.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear MelissaWinnipeg, Thank you for taking the time to provide us with your feedback on your stay with us. We always appreciate hearing feedback so we can use it to improve our quality in the future. I do sincerely apologize for the inconveniences you experienced at our hotel. We did have a rather nasty storm late Friday night/early Saturday morning that did disrupt the hotel guests and staff immensely. This is the reasoning behind the broken glass, the poor Wi-Fi connection and the elevator issue's that you encountered. I can assure you we did do everything we could do from our end, calling repair men and having it looked after right away. Trust me, it was no easy task getting service men to the hotel due to the massive scale of damage the storm did through-out the city, but we did manage to get them here, which I must mention was spectacular on their part, and it's all been looked after. I also offer my apologies for the fire alarm going off early in the morning as well. This again, is something completely out of our control, and since the alarm, all staff has been re-trained on proper procedure when it comes to an alarm situation. The reason for the alarm was never verified, but thankfully, proven false. Bare feet in the food service area is prohibited. This is an enforced Health and Safety Code and we do agree with it fully. The comfort and safety of our guests does prevent us from letting anyone into the breakfast room without shoes on, regardless of the situation at hand. I do apologize for the frustrations this caused you. When booking through Air Miles, or any Third Party Site, we are actually guided to not give receipts to the guest as the payment was not made to us. Any receipts are given by the party you paid the booking for. This is by contract agreement and not personal choice by the staff members. I am very pleased to hear you did find some good in our hotel. We offer so much more than clean and comfortable beds and I do hope you give us the opportunity to show you that we can be, and are a hotel that can provide a superior stay. I would kindly appreciate the opportunity to discuss this matter with you further. If this is something you would be interested in, please contact me directly at the hotel at your earliest convenience. Best Regards, David Hwang General Manager

"Great place to stay"

5
23/07/2016

We stopped at this hotel overnight during a road trip. We could tell it was a very new hotel as it smelled very nice and everything was in top condition. The location is convenient right off of #16 highway and next to the moose statue and info centre. Check in was a little slow as the person checking us in was a trainee working alone and didn't seem confident quite yet but we eventually got our room. The beds were very comfortable, the room was large and a lot of the details were not ignored (fresh remote cover, black towels for makeup removal, etc). The pool has a water slide and there is free breakfast until 9:00 am. My only suggestion to the hotel would be to offer breakfast until 10:00 am. None of our group was able to make use of the breakfast as it closed by the time everyone was ready to leave the hotel room. I would definitely stay here again if I was to visit Moose Jaw in the future.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear ER-Manitoba, Thank you for taking the time to review our hotel and staff. I would like to also say Thank you for being patient with our trainee. Patience and understanding is what is needed in helping any trainee build up their confidence, which in turn will result in bettering them in their duties. You provided this very kind gesture and I sincerely appreciate it. I do hope you get to enjoy our breakfast the next time you are with us. It is one of the best in Moose Jaw, and offers everything one could want for breakfast. Our check-out isn't until 11:00am, so if you have time in the morning before it closes, I do highly recommend joining us, as you won't be disappointed. It is always a pleasure to have someone join us again, and we graciously look forward to your next visit with us. Thank you, David Hwang General Manager

"Highly recommended "

5
22/07/2016

Beautiful room & excellent staff! Breakfast in the mornings was terrific - eggs, two meats, hash browns daily, plus breads/pastries/fruit/yogurt - something for everyone! For those Best Western card members, there was also complimentary soup from 5-7 in the evening. The pool area was clean & well kept. It would be nice if it was a larger pool, but it is in keeping with any other of this hotel chain. This area also tends to be rather hot, and there were few tables, but nice all the same! We booked a king suite using air miles, and were pleasantly surprised by the size of the space. The living area had a hide-a-bed, coffee table, chair with ottoman, desk with chair and a table with four chairs, in addition to the mini fridge, microwave and coffee maker; the bedroom had a super-comfy king bed, chair & ottoman, and a jacuzzi tub! Housekeeping was friendly and efficient, and were willing to work around your schedule. The only drawback to this hotel is the location, which is also in its favour - it's on the edge of town, which means nice & quiet, but also you're unable to walk to any of the downtown attractions. Not a big deal perhaps, but it's nice to not always have to drive, as it is sometimes hard to find parking downtown. That being said, if you have an out-of-province license plate, you don't have to pay the meters! At least that's what we were told, and I never got ticketed lol All-in-all, we had a great stay in Moose Jaw, due in large part to staying in the hotel - would definitely stay here again!!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear chris174, I would like to extend our sincerest thanks to you for taking the time to give our staff and hotel such a wonderful review. It's always such a warm feeling to hear when we exceed our guests expectations. We are definitely anticipating your return to our hotel and look forward to providing you with another terrific stay. Sincerest Thanks, David Hwang General Manager

"Plus and Plus!"

5
21/07/2016

Thank you Best Western! Our family had a fabulous stay and thoroughly enjoyed the water slide!! We also have to stress how spacious, clean and comfortable our room was. What a wonderful stay, given our last accommodation was at a Super 8 that left us with a horrible experience.... We are definitely staying at a Best Western Plus again!!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Army345GTA, Your Welcome! It was our pleasure to provide you with a fabulous stay. Our rooms are very spacious and our cleaning staff is wonderful, and I will pass the compliment forward to them. We are excited for your return to our hotel anticipating another great stay for you. Best Regards, David Hwang General Manager

"Pretty normal hotel"

3
20/07/2016

This is a pretty standard Bestwestern Hotel. It is located conveniently next to Highway 1, but the downside to that can be the noise level as the windows aren't that soundproof. The rooms either face the highway or the hotel parking lot. The check-in process was rather slow and the same was true for the check-out. The room had a good size and was clean except for a few smaller details. A/C and WiFi worked well and the bed was comfy. Parking is free and so is the breakfast. Looking at it, it is the standard breakfast served in so many hotels like this. So nothing out of the ordinary. There is a Tim Horton's in walking distance for those who don't like this. For everything else, like restaurants and shopping, a car is necessary. As I wrote this is a pretty normal standard hotel. Nothing out of the ordinary. Not great - not bad. The stay was ok and I'd stay here again as I consider this one of the better hotels in Moose Jaw.

"New hotel close to Trans Canada"

4
19/07/2016

Close to the huge Moose of Moose Jaw this is a new hotel. Staff were friendly and helpful. Hotel was clean and plenty of room to park. Would be okay if you were towing a trailer or boat. Room was quite large and bed was comfortable. Air conditioner was a little loud. Breakfast was okay. Selection of cereals and bread and pastries and yoghurt. Also some hot selections such as eggs, bacon, sausage and waffles. Generally good value. Hotel was quiet even though close to the highway.

"Love Moose Jaw"

5
18/07/2016

I knew when I heard the name Moose Jaw we had to stay here a couple days. We were not disappointed one bit. Love the city and all it had to offer. We were there July 1 and celebrated Canada Day with Moose Jaw. If I could afford a second home it would be in Moose Jaw.

"Fairly new hotel"

3
17/07/2016

Would stay again.. Pool small but clean..breakfast was very good with both hot & cold items..back bacon was a nice change to other hotels & very tasty....cot mattresses very thin & could feel the springs but were given extra blankets to set on top of mattress...extra charge for cot was refunded

"Comfortable and Clean"

5
13/07/2016

Recently traveled to Moose Jaw and stayed two nights at the Best Western Plus. My mom and dad also came with us and we both enjoyed our stay. The rooms were very clean and beds very comfortable. We would strongly recommend this hotel to anyone who travels to Moose Jaw Sashatchewan

"Good Travellers Hotel"

4
13/07/2016

The room was clean and fresh. The décor was modern and the pool a good way to work out the kinks of driving all day. Just be aware that the pool is a little small to have big kids using the waterslide and smaller ones in the shallow end. Breakfast was everything you could ask for when travelling.

"Interesting Architecture in Moose Jaw!!"

5
13/07/2016

Great Hotel. The beds are so comfortable and the pillows are wonderful. I made a nest out of the pillows, they supply so many on the bed. The staff was very helpful and pleasant. The breakfast was really good, with hot and cold items.. Easy city to drive around and the Visitor's Centre is right beside the Best Western.

"Great hotel"

5
11/07/2016

Staff pleasant, rooms clean, nice decor, breakfast good, pool fun! Great hotel while in Moose Jaw. Stayed 4nights, up to date, modern hotel. Easy access off highway #1 or to downtown, next to Moose Jaw visitor centre.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Janelle M, Thank you so much for the wonderful review. The nice thing about staying for an extended time, really gives us the chance to give our guests the opportunity to really enjoy the everything the hotel has to offer and the great service we provide. I extend my appreciation to you for taking the time to give us a great review, and we all look forward to your next visit with us. Best Regards, David Hwang General Manager

"Attracts families with wild children"

3
11/07/2016

This hotel is close to the highway and reasonably priced. It has free breakfast and a pool with water slide. Therefore it attracts cheap families. During our stay the hotel was filled with a boys softball league team and parents who couldn't be bothered to watch their kids. They just had their heads in their phones probably looking at YouTube. Good- hotel is new and rooms are still nice. Free breakfast was good and staff cleaned tables promptly. Bad- noisy families in the pool, hallway and breakfast area. Walls are thin and you can hear your neighbors. If you want a more relaxed quiet stay spend the extra money and go to the Mineral Springs hotel in Moose Jaw.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Liv895, Thank you for your time and your review regarding your stay here with us. I would like to apologize for the noise that you encountered. The good news is we do offer an adult only swim on the weekends from 9pm - 10pm to give our guests a chance to enjoy the pool without all the noise those little balls of energy can create; I do hope you utilized this opportunity. I am saddened to hear you would not recommend this hotel, as we do, more often than not, meet and proudly exceed guest expectations. If noise is ever an issue, please don't ever hesitate to call a Front Desk Agent and we will implement our noise policy. I appreciate your feedback and will utilize any information to better insure a quality stay for our guests in the future. I do hope you give us the opportunity to offer the service and comfort that our hotel is proud to offer you. Thank you, David Hwang General Manager

"An oasis for the travel weary"

5
08/07/2016

We're on a cross country motorcycle trip and decided to fly by the seat of our pants through the prairies and not reserve anything in advance. After a few days of not very comfortable beds we decided to pay a bit more for a nicer room. Best Western Plus is just off the highway and we knew as soon as we walked into the lobby we were staying. The clerk at the front desk was extremely helpful, answering all our questions about laundry, shopping & where I could get my glasses fixed. Our room was wonderful !!! Four pillows per bed, air-conditioning that worked and guest laundry room. Added amenities include: cookies at the front desk in the afternoon and also free soup & crackers from 5-7 pm in the breakfast room. Minestrone & it was DELICIOUS !! We are now Best Western members and won't hesitate to recommend you !!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear orcaland, I just have to say WOW and Thank You so much for the absolutely amazing review! We here at Best Western Plus Moose Jaw strive every day to offer our guests an exceptional stay. I am so appreciative that you gave us the opportunity to do so, and over-joyed that we exceeded your expectations. Making you happy, makes us happy; Thank you. Welcome to our Best Western Family, and we look forward to your return to our hotel and others in the future. Great Thanks and Appreciation, David Hwang General Manager

"The Good and not so good..."

4
04/07/2016

The hotel is great, in general! Pros: - The free breakfast was fantastic and had a wide variety including hot foods - The pool and waterslide were both awesome, clean area and a lot of fun - The hotel was clean and modern, ample parking and felt secure. Cons: - Cleaning staff didn't clean our room after the first night, said it was because they had to do checkouts so no time....? - When we requested at the front desk for it to be cleaned, they came but left all the towels in the tub, didn't give new ones, etc. - The beds were very soft and not comfortable. Overall it was a very good stay, a few little snags but we would absolutely stay there again!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Teagan C, Thank you for taking the time to give us your feedback on your recent stay here with us. I do apologize for the late cleaning of your room, and hope that, by the individual explaining the situation, helped you better understand the circumstances. As for the room not being re-stocked, I have no explanation for this. I will definitely look into it to better understand how something like this could happen, and prevent it from happening in the future. My apologies! Our amenities are some of the best offered in Moose Jaw, and I am so glad you enjoyed them. I am very happy to hear that you will stay with us again. This will give us the gracious opportunity to provide you the experience that, I know, we can give our guests and yourself. The staff and management here look forward to your return. Best Regards, David Hwang General Manager

"Good property"

4
27/06/2016

Excellent well maintained hotel with above average breakfast, the room was well appointed and the bed was very comfortable. Will definitely stay here again when in Moosejaw. The location is close to restaurants and service stations as well .

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear M&B_Hall, We here at Best Western Plus Moose Jaw strive everyday to give our guests a stay that exceeds expectation's. I am so pleased to hear we accomplished this for you and we will be happily anticipating your return to our establishment in the future. Thank you very much for your time and your great review. Sincerely, David Hwang General Manager

"Excellent Hotel, two years in a row"

5
26/06/2016

This is a very new hotel, very nice lobby, extremely clean breakfast with all the usual fare and then some. We have stayed here several times on our travel from the US to the Northern cities in Sask. and this place feels like luxury to us. The pool area is nice and the slide very fun. Hot tub was also nice. Everything is new and smells nice. Staff is very friendly. Beds very comfortable. The rooms with kitchenettes are even nicer. Very nice location by the highway, but you don't hear it. Close to shops and dining in Moose Jaw. My #1 place to stay in region.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear taybrynn, On behalf of my entire team here at the Best Western Plus Moose Jaw, Thank You for taking the time and awarding us with such a great review. We look forward to your next visit with us, and are always happy to hear when we can give our wonderful guests, like yourselves, a great experience here at our hotel. Sincerely, David Hwang General Manager

"Thank You Again"

5
17/06/2016

We have stayed here before and that is why we come back we have always been treated great. The morning breakfast is top notch with soup at dinner time nice touch. Front desk staff were a pleasure to deal with. Both the breakfast staff we very attentive and very busy as the hotel was full. Thank you again

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear VEB606, It's always our pleasure to have a repeat guest come and have a consistent and wonderful stay with us. I would like to return our gratitude and say thank you very much for giving us the opportunity to do so. We will be looking forward to your next visit with us. With Great Appreciation, David Hwang General Manager

"Meatloaf Concert"

5
16/06/2016

The hotel staff was great, helpful and friendly, hotel room was nice, clean and comfortable. Did have an in room fridge that whistled. Was offered to have it changed out, but we got used to the whistle. Walking distance to some restaurants. Would recommend staying at this hotel.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Jackie K, It was a sad day when the Meatloaf concert was cancelled. Hopefully he's on his way to recovery, and I hear he's rescheduling and going to try for July 2, 2016 return date here in Moose Jaw. On the plus side, I'm sure happy you enjoyed your stay here with us, and would like to take this opportunity to say Thank you for giving us the opportunity to provide you with this. We look forward to seeing you on your next visit in Moose Jaw. Sincerely, David Hwang General Manager

"Great Stay"

5
16/06/2016

Just completed a week stay at the BW. Very nice property with friendly staff. Checkin was quick and without issue. The rooms are nicly appointed with king size bed, couch and a separate desk. The room had a stove top, small fridge and a microwave making it suitable for extended stay. The included breakfast had lots of selection. The gym was small but still doable. Did not get opportunity to enjoy the pool or hot tub There are dining options fro dinner within walking distance

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear ralphhouse, Thank you for such a great review. We would like to return the gratitude and say Thank you to you for giving us the opportunity to provide you with a great stay and definitely look forward to your next visit with us. Best Regards, David Hwang General Manager

"Simple Quality"

4
15/06/2016

Basic Hotel, new and clean. Staff were exceptional but hotel was quite basic for the "Plus" branding. Rooms were clean, bed was very comfortable and amenities were close by (walking distance to Tim's). Breakfast was also very basic with limited choices and quantities. Overall a good value but beneath what I have received elsewhere at a Best Western "Plus".

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Richard D, Thank you for taking the time to provide us with your feedback. I am very happy to hear the service provided to you was exceptional and exceeded your expectations. I will definitely pass on this compliment to the staff; They always enjoy hearing when they succeed in superior customer service. I am sorry to hear you did not enjoy the breakfast. The word "Basic" used to describe what we offer here does surprise me a little. We offer such things like Fresh fruit, yogurt, non dairy products, gluten free products, cereal, toast, croissants, pastry's, eggs, bacon, sausage, back bacon, ham, omelets, hash browns, make your own waffles with available fruit toppings and whip cream and more. The good news is, we are looking in to offering even more items as well, so this may be something that will be offered the next time you come through Moose Jaw, time permitting of course. I truly appreciate your honest review and hope the additions we will be adding will add to your enjoyment on your next visit. Thank you, David Hwang General Manager

"Good value with great service and comfort"

5
14/06/2016

The front desk staff were very friendly and helpful. The rooms were fully up to standard and the pricing was in the correct range for the value of the room and amenities. It is within a 5 min drive of the downtown area and although close to the highway, the room was quiet.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Cruising-on-2, Thank you for taking the time to give us such a wonderfully pleasing review. It always gives us such a positive boost to hear when we achieve our goal of giving our guests an exceptional stay. We definitely look forward to joining us again. Great Thanks, David Hwang General Manager

"Not great this time around.."

2
08/06/2016

We've stayed at this hotel 3 times in the last six months for my son's soccer tournaments. The first two times we didn't have any problems. This time, however, I wasn't impressed. Recently they changed their pool hours. It is now closed for "adult" time at 9. We left the pool at this time, and there were kids running up and down the halls until well after 10. Wouldn't their energy be better spent swimming? Why couldn't "adult" time begin at 10? Also, when we got back to our room at 9 to get the kids settled, I pulled back the comforter and there was a blood stain on the sheets. This is unacceptable. It was too late to complain and change rooms, so we took the sheet off. When I mentioned it the next morning at check out, they apologized but didn't offer any kind of discount whatsoever. Not exactly the best stay for 149.00 per night.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Jen F, I am saddened to hear you did not enjoy your stay here with us. We have indeed changed the pool hours, and the is to ensure enjoyment to all types of guests that stay with us. The pool hours are open from 9:00am to 9:00pm which I feel is a pretty big window for the little ones to run off as much energy as they can. Having little ones of my own, I know from experience it's no easy feat to run them right out. The 9:00pm - 10:00pm adult only swim, is to accommodate our corporate and adult guests that enjoy the peace and serenity the pool can offer when it isn't filled with the little bundles of energy. The hours are not in place to upset guests, but to give all guests, from young to mature, a chance to enjoy the pool. I sincerely hope this better assists you in understanding the reasoning for the pool hours, which in turn may help relieve some frustration. It is never to late to call a Front Desk Agent for any reason. The complaint you had is a very serious complaint. If you had called, it would have given us the opportunity to confirm that, in fact, there was a stain and that it wasn't caused by someone who was currently occupying the room. More importantly, it would have given us the chance to rectify and give you and your family a clean and comfortable stay, which is always our goal here. That being said, because it wasn't reported promptly, we weren't given the opportunity to confirm or rectify the issue or offer you compensation as we could not verify the validity of the complaint. We have a great Housekeeping staff and a very high standard when it comes to the cleanliness of our hotel and the satisfaction of our guests, and would have loved the opportunity to provide you with this. I would like to say so kindly, we do not take requests or complaints as an annoyance and would much rather have a happy and satisfied customer leaving our establishment than not. We strive for this daily and appreciate every opportunity given to us to accomplish this. I apologize for the dissatisfaction with your stay and I sincerely hope that you give us another chance to prove to you that we can be, and are, a hotel that truly cares about our guest's comfort and enjoyment. I would also like the opportunity to discuss this matter with you further. If you wish to do so, please call the hotel at your earliest convenience. Sincerely, David Hwang General Manager

"Best Western Plus Moose Jaw Saskatchewan"

4
24/05/2016

I highly recommend staying here in Moose Jaw, very friendly ,comfortable and very accommodating , and if your going to Calgary or on to BC the first stop here is not a bad stretch for your first day on a trip if your coming from Winnipeg MB. Also close to A mall and eatery . Beautiful Country

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Marian S, I would like to extend my appreciation and thanks for such a wonderful review. We are always happy when we meet or exceed our guests experience. We are a very popular stop for this very trip. Looking forward to seeing you on your next trip. David Hwang General Manager

"everything you want"

5
24/05/2016

Great exterior, great looking room and very spacious. Was in a great location, close to the highway but near all the shops you need. The breakfast food was a bit bland. Great shower. Had a 1st floor room and great access to parking lot. Fully recommend this stay

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Daniel L, I would like to thank you for giving us the opportunity to give you an enjoyable stay. Myself and my team look forward to you joining us again in the future. Best Regards, David Hwang General Manager

"Good Quality"

4
24/05/2016

Staff were helpful and prompt. Breakfast had plenty of items and staff there were diligent and attentive. The pool was somewhat small but certainly deep enough for the waterslide. The room was comfy as were the beds. The bathroom had a fan which is somewhat of a rarity these days.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Brett C, Thank you very much for the great review. We always enjoy hearing when our hard work and dedication gives our guests an enjoyable stay. I appreciate the time you took to compliment our hotel and staff and look forward to seeing you again. Great Thanks, David Hwang General Manager

"Newer hotel. Not great overall. "

2
08/05/2016

Pool hours only til 9 pm. They have a water slide, small pool, hot tub didn't work. Treadmill in gym didn't work, not very clean, quality of workmanship is very poor in the hotel. Service from staff is mediocre at best. Breakfast was ok. Would not stay again unless only option.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Landis L, Thank you for taking the time to communicate to me why our hotel did not meet your expectations. We do maintain a fairly good percentage of corporate guests in our establishment, which is the reasoning for the pool hours. We try to accomodate all types of guests, and with our 9:00pm quiet time policy, our pool hours follow suit to avoid any noise issues. Please accept my sincerest apology for the trouble and inconveniences you experienced during your stay. I highly appreciate your feedback as it will assist us in becoming better at what we do. Thank you, David Hwang General Manager

"Clean and Friendly"

5
07/05/2016

The staff at this Best Western went above and beyond to make my stay enjoyable. I was going to have to stay at 2 hotels due to a dance competition. They went above and beyond to ensure I was able to stay there for the entire stay.They were all pleasant and they treated me as family. The rooms were extremely clean and well kept.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Heather R, On behalf of the staff and management at Best Western Plus Moose Jaw, we would like to extend a warm Thank you for such a wonderful review. Here at the Best Western Plus, we strive to offer our guests a superior stay by having them enjoy our great service, and our amenities and am very pleased that we exceeded your expectations and made you feel like family. That is just so wonderful to hear. We are so happy that you enjoyed our great amenities. Our pool, with a very fun 2 story waterslide for kids, and adults too, and our hot tub that provides relaxation. Our Hot and Cold Continental Breakfast which includes everything from fresh fruit, to a make your own waffle station, which I'm sure the kids went crazy for. Our fitness centre that offers 5 exercise machines and our 24 hour business centre for use at anytime during your stay. It's so nice of you to comment on our very well clean and kept rooms. I'm sure you enjoyed how spacious they are and how very comfortable the beds and pillows are. We receive many compliments and they are a great addition to our hotel. It's also very convenient that all our rooms are equipped with a fridge, microwave and in room single coffee brewer, always great to have. We will definitely be looking forward to your next stay with here at our hotel. Sincerely, David Hwang General Manager

"Easy to get to and from highway"

5
05/05/2016

This hotel is well situated for travelling through on the Trans Canada highway. Nicely appointed rooms. Our room was quiet and bed very comfy. Staff very polite and a nice selection of food for breakfast. Liked the crispy bacon.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear regalCalgary, Thank you for taking the time to give our hotel and staff such wonderful compliments. I will definitely pass them on to the staff, as they like to hear when they've succeeded in giving our guests a great stay. Our continental hot and cold breakfast is one of the best in Moose Jaw and offers a wide variety of options for any diet. I'm glad you enjoyed the crispy bacon. It's one of my favorites as well. We look forward to you joining us again on your next visit to Moose Jaw to offer you another superior stay. Sincerely, David Hwang General Manager

"Nice place"

4
27/04/2016

Nice place, good beds and pillows. Clean rooms. Stayed for a couple of weeks on business. I would stay there again with no real issues regarding hotel. I didn't really use the amenities as I was working nightshift. Typical day time noise from staff cleaning hall way and other rooms. Just had to tell staff to clean near room at other times.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear JettPal, I am happy to hear you enjoyed your stay. Working nights can be a bit tough, especially when staying in a hotel, because the cleaning is done in the day. The good news is, the beds are amazing and one does sleep like a baby in them. I would like to kindly suggest that the next time you come through and stay with us, to just let the Front Desk Agent know that you are on nights and she can note your file. This way, we can make sure to be extra quiet when cleaning around your room. Thank you for taking the time to give us a good review and look forward to seeing you the next time you are in the area. Sincerely, David Hwang General Manager

"Very nice hotel"

5
26/04/2016

The location is very convenient to the TransCanada Hwy. The room was very clean and the beds very comfortable. The breakfast selection was excellent and the staff very helpful. The pool and hot tub area was also well maintained so we throughly enjoyed the use of them.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Richard E, I am so happy to hear you thoroughly enjoyed our hotel and our great amenities. We take pride in the fact that we were able to offer you a great stay and look forward to you visiting us again. Thank you, David Hwang General Manager

"Gorgeous New hotel"

5
22/04/2016

This hotel is gorgeous with extremely comfortable beds. Very clean. It has a very convenient location right off the Trans Canada #1 highway. Great staff. I highly recommend stopping here. We arrived very late and they even helped us find a restaurant that would deliver to our room.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Jessica S, Thank you so much for the wonderful compliments. We love to hear when we are able to meet our guests expectations. We are all looking forward for your next visit to our hotel. Sincerely, David Hwang General Manager

"BEST SLEEP EVER"

5
11/04/2016

Could not get over how comfortable the pillows and the bed were! Brand new hotel with excellent continental breakfast, pool, slide and hot tub for some fun and relaxation. Super easy to find and easy to get to downtown area from the hotel. Lots of parking with a well lit parking lot. Tim Hortons right next to it as well

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Sherry S, We are overjoyed that your expectations were met and enjoyed by our hotel. I have to agree that we do have very comfortable beds and pillows here and really love to hear when people, like yourself, have a great sleep. We take great pride in our ammenities offered here, as they are great ones. Thank you for the wonderful comments and compliments, we truly appreciate it. We look forward to giving you another great stay the next time you're in Moose Jaw. Great Thanks, David Hwang General Manager

"Great Hotel"

4
10/04/2016

The staff was excellent when we checked in and out. The room was nice and roomy. The room was also clean. It was windy this weekend and it was loud, but it was okay. The continental (hot) breakfast was good. We didn't use the pool, but it looked really nice. It was a wonderful experience!

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Jessica H, Thank you for the wonderful compliments about our hotel and our great staff. We enjoy hearing that we are meeting the expectations of our guests. We do strive to offer our guests a great experience and truly appreciate the positive review. Thank you! I look forward to sharing this with all the staff. We are looking forward to your next visit with us here at Best Western Plus Moose Jaw. Sincerely, David Hwang General Manager

"Smiles are cheap!"

3
09/04/2016

Overall the hotel is fine but the staff do not smile much and sometimes act like you the customer are bothering them. Room was okay, bathroom floor and corners need a deep cleaning but then I have a bugaboo about bathrooms. The breakfast was good and the lady that works there is a wealth of info about Moose Jaw.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Carol M, I am happy to hear you enjoyed our hot continental breakfast. We pride ourselves on our selection and service. Our Breakfast Attendant was joyed to hear the wonderful compliment you gave her. Please accept our sincere apologies for the inconvenience you may have experienced in respect to lack of smiles and the bathroom corners. Here at Best Western Plus Moose Jaw, we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. We deeply value your relationship with Best Western Plus and are committed to providing you with the highest level of service simply because our customers deserve the very best. We hope you are willing to give us the chance to show you how great we can be the next time you visit Moose Jaw. Thank you, David Hwang General Manager

"Disappointed"

3
07/04/2016

Newer hotel but poor quality finishes. Requested a higher level room,got second floor so had to put up with noise above us. Front desk clerk did not ask if I enjoyed my stay. Over priced for area...on outskirts of town. WiFi was very poor upon arrival, got better the next morning. Place seems to be popular for sport teams....beware.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Bev-Daryl B, I am saddened to hear that our service and our hotel did not meet your expectations. I would like to offer explanation on the room request. Because you made your booking through a third party and not directly with us, we have no power to make any changes to the booking. The floor you requested does not have the room type that you had booked and, therefore, we had to assign you on to the floor that had that specific room type. We truly care how our guests enjoyed their stay, and I do apologize for our Front Desk Agent not asking how your stay was. This is not a usual occurrence and I will kindly remind them to do so. We would appreciate a chance to show you that we can be, and are, a hotel that genuinely cares how our guests experience was. We would love to welcome you on your next visit to Moose Jaw so we can have the opportunity to do so. Sincerely, David Hwang General Manager

"Nice hotel right off #1 highway"

4
05/04/2016

Second time staying at this property and it was a nice as I remembered. Room was great, no issues. Breakfast selections were very nice with scrambled eggs, bacon and sausage, make your own waffles, various breads and yogurts. Will stay here again when I am back to Moose Jaw

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Scott H, I am so happy we are able to meet your expectations, and glad to hear you will be back. Thank you so much for the great review and will see you on your next visit. Sincerely, David Hwang General Manager

"A great stay"

4
03/04/2016

Spent two nights at this hotel. Great location and easy to get to. Room was clean, beds were soft, food was awesome, staff were helpful and very kind. The manager took the time to figure out a tv programming matter. The only thing we have to mention that was disappointing was the pool and water slide times. The pool opens at 8am BUT the water slide does not turn on till 10am. So a pool full of screaming kids can not be any louder than a water slide operating. Since the water slide was not on, kids were still using the dry slide with wet swimming trunks. Many kids had rashes from this and yeah it was not the best idea, but I have a huge suggestion, turn the water slide on when pool opens at 8am. Manager please explain why the water slide is off for 2 hours in morning. Can't be the noise of the water running because it was very quiet when I sat next to it. Both evenings kids were running wild down the hallways and staff wrote a note in lobby warning people to be quiet after 9pm. Possibly have staff warn parents that hallways are not playgrounds and that other people need to sleep.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear valleysend, Thank you for such wonderful compliments about our hotel and staff. I've said it many times before and will continue to say that we love to hear such positive feed back. It's a great feeling that we were able to provide you with a clean and comfortable stay. We have the pool hours set up to try to accomodate all types of guests, and sadly it didn't meet your expectations. The good news is, with feedback, we can always find a better way to try to accomodate. I am currently working on a better set up for the pool and the hours to limit frustrations for all guests and feel that the new set up will help with the noise in the hallways as well. This will take a little time, but I am looking forward to the positives it will bring to our guests. I really look forward to you staying with us on your next visit to Moose Jaw, David Hwang General Manager

"Good hotel, poor internet on 4th floor"

4
03/04/2016

This 3 year old hotel was very good exceppt for internet service in our 4th floor room. Very ciean room, very good bed, excellent HVAC system, good breakfast with hot items, and easy to locate. There is a pool, hot tub and water slide (which was quite noisy on a Friday night). Overall, a good place to stay.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Old_Silver_Fox_SK, Thank you for such a wonderful review. We really strive to give everyone a clean, comfortable stay and love to hear when we accomplish this. It sure is a great motivation to the staff, and appreciate when I can share the good reviews we get from satisfied guests, like yourself. We look forward to you staying with us again. Sincerely, David Hwang General Manager

"Nice clean hotel"

4
27/03/2016

Stayed for one night on route to BC. Have two little girls who love swimming. The hotel was very clean, front desk staff were okay although they gave us grief over having two kids (1 and 3) in a King Room with us as they said it is "against policy". I told them the website should not have allowed us to book it then especially when the kids were confirmed on the booking as well. The pool was great, water slide a bit to fast and dark for my three year old but still had a great time. Breakfast was great with very nice staff. Will stay again on next trip.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Travelwithkiddies, Thank you for taking the time to review our hotel. I appreciate your positive comments about the cleanliness of our hotel and our breakfast. I have great staff that work hard and truly care about our guests comfort and overall experience. I will pass on the positive experience they work so hard to give you. Unfortunately, third party booking can sometimes cause confusion and sincerely apologize for that. I am glad, even with the confusion, that we were still able to provide you with a great stay and overall good experience. We are looking forward to welcoming you on your next stay with us, David Hwang General Manager

"Not overly impressed"

3
23/03/2016

Start with pros: great location, easy to get to, fairly clean, newer hotel. Cons: front desk staff was awful. We were there with a girls basketball team, first night we checked in I asked if it would be alright if we used the breakfast area to eat pizza, and I offered to clean up. They said no, so we jammed 20 people into a room and fed the team. One of the parents rooms was definitely NOT clean, they did come in and clean it and ended up not charging her for room. Our team did not play until 5pm on check out day so I asked if it was possible for a late check out, they said no. There were 3 other teams that checked out so I'm not sure what the problem would have been. It took a half hour to check out because there seemed to be so many room rates. Group rate quoted was $159.99, when I checked in they said was a little cheaper with CAA $158.39. One of the parents was being charged $134 (same room type) other $162. It was just insane, we stay at a lot of hotels throughout the season and I have never had anything like this happen. Will definitely not be going back.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Thank-you for taking the time to provide us with your feedback. I am so happy that you were satisfied with the location of the hotel and the cleanliness of your room and our amenities. I am sorry to hear that you were unable to use the breakfast room for your gathering. We did have the room pre-blocked for another gathering, so unfortunately couldn't provide you with the service you required. As much as we would sincerely love to accommodate a guests request on a late check-out, we cannot always do so. We definitely cannot offer late check-outs for groups as we do have a maximum amount of rooms we can allow for. I do apologize for the inconvenience. As for the room rate confusion, Best Western controls room allocation and room rate by rate level. Room rates may have differed when reservations were made because we allocate a small number with a deeper discounted rate. Once those rooms are booked those rates are no longer available. For example, we allocate 5 rooms under a 20% discount and once all those rooms are booked, that rate code is no longer available for that date. In all sincerity, I aplogize for any confusion and frustration you experienced during your stay. I would appreciate the oppurtunity to prove to you that we can, and are, a hotel that truly cares about the satisfaction of our guests. If you would like to discuss this further, please contact me at your earliest convenience. I look forward to hearing from you, David Hwang

"Very Accomodating"

4
20/03/2016

Clean, quiet and very accommodating. I needed to book on short notice and was overall pleased with my choice. Large room, bathroom a bit small as the door almost touches the toilet when you swing it shut. Coffee provided in the room. I did find the side of the hotel near the #1 was noisy and would request the other side next time. Continental breakfast was good. We did not have a chance to try the pool.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Thank you for taking the time to give us a good review. I am so happy to hear that you were pleased with your choice in our brand. We hope and look forward to being your choice in the future as well. Great Thanks, David Hwang

"A good visit"

4
20/03/2016

We find this hotel to be very good and is in a good location. It is close and on a street that goes to the new hospital. The staff are helpful. The hot and cold breakfast has a large selection to choose from.

"Hotel Experience"

4
05/03/2016

Excellent hotel to stay at. Access to this hotel was very good for me. I pull trailers so the parking was good enough for what I need. The only problem I had was the wifi was very slow and it made it very difficult to get my work done.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Hi there, I am so happy to hear that we could accomodate most of everything you needed. I do apologize for the interenet issue. Most times it's good, but with any technology it can have it's issues. I do appreciate you bringing it to my attention and will personally look into it and make sure it wasn't anything that is preventable. I look forward to your next visit with us, David Hwang

"Great staff and very nice clean room"

5
29/02/2016

My daughters and I stayed in this hotel on Feb. 27/16 for one night. We were very pleased with the efficient accommodating friendly staff and our room was upgraded which was great and it met all of our expectations. We didn't use the pool area at all, so I can't comment on that. We would definitely stay there again.

Hwang D, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Thank you so much for taking the time to give us a great review. We strive to give everyone a great experience and love to hear positive feedback when we accomplish this. We look forward to having you visit again. Sincerely, David Hwang

"Staff are very accommodating."

5
29/02/2016

This is a new hotel that is clean and welcoming. The front desk staff was very accommodating and made special arrangements to allow an early check-in to accommodate our schedule. The beds were very comfortable and the room was spacious with two queen beds and room for a table and chairs, an armchair, dresser, desk, fridge and microwave..

"Great Place To Stay"

5
26/02/2016

Staff was pleasant, rooms are quite nice, bed was super comfy, staff was lovely, pool/hot tub were good too. Staff were friendly and the price is very reasonable. Their coffee isn't the greatest but Tim Hortons is just down the road.

"Family Day Weekend "

4
15/02/2016

Spent one night with our family on Family Day weekend. Pool was very busy. Hot tub was packed & we had to sit & wait for a couple spots to open up while our two kids enjoyed the waterside. The waterslide was a big hit. Our room was very warm (thermostat was set to 18, but the temperature was 24). We slept with the window open all night & in the morning it was finally down to room temperature. Beds were comfortable, but there was some noise from the transCanada right next to the hotel. Breakfast was good & well stocked in spite of the crowds that were there. Overall, a good stay & a great hotel.

"Disappointing"

3
09/02/2016

Chose this hotel for the breakfast and pool included with the stay. However the breakfast doesn't start until 7am on weekends which was too late for us to access and the pool was totally overrun with kids and the chlorine level was so high our eyes were red and puffy for two days. So while the room was clean, staff was helpful and beds were comfortable we will stay else where next time that costs less since we didn't get the value out of our stay. Paying extra for a pool and breakfast that we didn't get to use doesn't make sense.

"Pretty sure that bed was made for me"

4
03/02/2016

This is a really nice property. It's super easy to find as you can see it from the highway. The parking is massive. So many trucks with sleds in the lot and no problems finding a place for my car. Checkin was a breeze. My room (209) was really nice. It even had a small fridge, electric stove top and a microwave. Not that I needed them for my one night stay but still it was nice to see. The bed was so comfy one of the most comfortable I have been in in a long time. And the Blackout curtains really work. Be sure to leave a bedside light on if you're going to use them so you can find your way back to bed. It's located on a little hotel cul-de-sac so there's nothing to walk to which is a bit of a shame but there's a Timmies right down the street.

"Nice Modern Hotel"

5
01/02/2016

Great hotel. Everything was great for a business trip. For the cost of the room I was very happy with the quality and appearance of the hotel. Definitely nicer hotel then you usually get in a small city.

"Loud and lousy staff"

1
12/01/2016

The night of our stay the hotel was filled with young kids and the parents visiting for a hockey tournament The noise of jumping running and yelling in the rooms and hallways persisted until midnight despite my numerous complaints to front desk I am extremely tolerant to noise having 2 young boys at home but this was a new level of noise I blame the staff for not being rigorous during quite hours When at midnight I threatened to move to the hotel next door because I needed some sleep the noise stopped I will never stay there again Oh and hotel staff when you have a group of kids place them on first not top floor Use some common sense enough pre written speeches and practiced apologizes

"Better than we expected"

4
06/01/2016

The size and comfort of the room far exceeded our expectations. We enjoyed the pool, television and internet services, though the pool was a little dirty. There was plenty of food at breakfast but the hot items were not replenished quickly enough and the layout was awkward. I would suggest placing the coffee machine in another corner.

"very relaxing"

5
28/12/2015

very comfortable and clean, staff very friendly and helpfull. very common sense and easy to talk and visit with. We were there for a very short time but wished we could have used some of the other amenities such as the pool and hot tub. we will return to that location and recommend it to family members.

"A Good Visit"

4
28/12/2015

The Best Western Plus in Moose Jaw made our visit with family and friends a pleasent one. The room was large and comfortable with everything we needed. The breakfast was a good selection of hot and cold items. We did not like the coffee being brewed from a machine on an idividual basis.

"Nice Stay"

4
27/12/2015

Hotel was new, very impressive nice lobby. Rooms were spacious and clean nice bed and good pillows . the breakfast area was large and nice variety. The pool and hot tub were small but nice. Only drawback was the highway noise all night. May be different on the other side of hotel.

"Confusion with billing, sales pressure at check-in"

1
08/11/2015

Room was billed to wrong credit card. Upon check-in, was repeatedly asked if I wanted to become a member in the loyalty program- did not appreciate being asked multiple times after initially declining. Treadmill and TVs did not work in gym.

David H, Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Haley, I am very sorry that you did not enjoy your stay with us. We do require all staff to offer a Best Western Rewards enrollment to all guests, but they should not have made you feel any pressure to enroll. As for your billing issue, I can refund the card that was charged and place the charges onto the correct card if you so choose, you would just need to give me a call to do so. Thank you for your understanding. I hope that you will come back and give us another chance to make a better impression. Sincerely, Laurie Miller Assistant Manager

"I got ripped off......"

1
08/11/2015

Booked a room through expedia paid for with a credit card I forgot at home and upon arrival I was told there was nothing they could do for me as I forgot my card. I offered to pay a deposit and was still turned down. To top this bad experience off they refused to refund the already paid room back to the card. So I went a cross the road to the ramada and they were happy to help and told me they have had a lot of people come over from the best western complaining . So my addvice to those looking for a room stay away from the best western plus in moose jaw.

David H, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Clint, I am very sorry that you are not impressed with our policy. I would like to remind you that when your sister called the hotel to book the local reservation, it was made clear that a credit card was needed upon arrival at the hotel as we have a credit card only policy. As she knew you had lost your card, she then cancelled the room as you would not be allowed to check in. We did allow her to cancel with no charge, even though it was not in the allowable cancellation period, so that she could place you at a hotel with a policy better suited to your situation. At that time you chose to book a pre-paid reservation online knowing full well that we have a credit card only policy and would need one upon arrival. There should have been no shock when you arrived at the hotel and were asked to present a valid credit card. I understand where your frustration is coming from, but unfortunately you paid Expedia for the reservation, not us directly. My apologies again for any confusion. Thank you, David Hwang

"Lack of safety towards guest and staff"

1
29/10/2015

The staff are great, friendly and polite. As the property is newer the rooms are decent. The problem is that the staff have not been trained in any safety situations and the General Manager is never to be found. No water and on boil water advisory, staff did not know what to do. No power, and emergency lighting not working, fire alarm in middle of night and guests could not leave their room as could not see to find the stairs. Again front desk staff had no idea how to work fire panel or alarm code when fire depth. Arrived. And locals book kids birthday parties to use the pool so if you are here working you won't get any rest on the weekends.

David H, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Sparky G, I am very sorry your stay was not as good as it could have been. We did let all of our staff know how to deal with the water advisory in advance, so I am truly sorry they did not properly relay that information to you. As well with the fire alarm, we do train all of our staff on how to operate it, sometimes when a situation arises a person may panic and forget. We also do not allow birthday parties, so as soon as we are aware we do, and did, ask them to leave. Please contact me if you would like to discuss this further. Again I am very sorry and hope to have another chance to provide you a better stay. Sincerely, David Hwang

"nice room but some road noise"

4
28/10/2015

the rooms were all newly renovated and very nice only complaint was that you could hear trucks drive by on the highway and the wind noise during the night was quite loud. The free breakfast was filling and good as well the staff were all very friendly to deal with.

David H, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Jesse, Thank you for the great response! Yes, sometimes it is unfortunate being so close to a major highway but luckily it is not a constant noise. We hope to see you again soon. Thank you, David Hwang

"Front Desk Deceiver"

1
19/10/2015

Beware! Rate you were quoted may not be the same as actual charge on your credit card. I booked they Trip Advisor at 107.00 and was charged 148.00. Best Western blamed Trip Advisor and Trip Advisor blamed Best Western. Traveller beware!!

David H, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Kay, I am very sorry you experienced troubles with booking online. Most online rates are posted in US dollars, and it is converted when the reservation is input to our system, we are also not able to change these rates. I hope to see you back in the future. Sincerely, David Hwang

"Very nice"

5
13/10/2015

The hotel is fairly new, rooms are very comfortable. Would definitely stay again sometime. The staff was very helpful on check in as I had a heavy item that needed to stay dry during the rain. He offered help immediately to move it and offered a storage spot overnight.

David H, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear David M, I am very glad to see you enjoyed your stay with us! We strive to provide the best customer service, so it is very humbling to see that our staff went out of their way to help you with your bags! Hope to see you back soon. Thank you for the review. David Hwang

"Depends on the room and how busy it is"

3
06/10/2015

This hotel is close to being a good hotel, but two things prevent me from giving it a very good rating. First, the good points: 1. Large, clean room with a good layout and good computer desk/workspace 2. Lots of parking 3. I found the front desk staff to be friendly and helpful and the not-so-good: 1. Hard to find at night. This area is still under construction, in general, so in a year or two the GPS should be up-to-date and roads that are now deadends should become through roads.I think this problem will go away with time. The other two problems won't. 2. Very noisy because of all the semi trailers on the nearby Trans-Canada. If you have a room that faces away from the highway, this shouldn't be a problem. If you are given a choice, choose a room on the side away from the highway. 3. A breakfast room that is far too small for the size of the hotel. This is a basic design flaw in the hotel. There simply is not space in the breakfast area to seat very many people. I ended up taking breakfast back to my room, since there was no place to sit. That's too bad, because the breakfast itself was good, with quite a few choices. So - if you happen to be here on a day when the hotel is not too full, and if you get a room facing away from the highway, your experience will likely be above average.

David H, General Manager at BEST WESTERN PLUS Moose Jaw, responded to this review
Dear Geo3, Thank you for posting an honest review. I am glad to see you enjoyed our staff and room cleanliness. I wish we could make all GPS systems update and add our correct location; trust me when I say we have tried! I hope to see you again in the future. Please let me know if I can be of any assistance to you. Thank you, David Hwang

"Good Place in Moose Jaw"

4
04/10/2015

We stayed one night in August. The hotel is relatively new and near the northeast edge of town in an area with a couple of other large new hotels. Reception was excellent. The room was very good to excellent. It was spacious, all the amenities worked well, and the beds were very comfy. The wi-fi worked well also. We got a good sleep. Breakfast the next day was good. The place was full because of a pro football game down the road in Regina, but the food was plentiful and we got a small table. They have the food in a main eating area, and an 'overflow' eating area close by to sit in and eat. Overall we highly recommend this hotel in Moose Jaw.

"Canadian Hospitality at Its Best"

5
29/09/2015

This is a very nice motel from its friendly staff to its convenient location to both the highway and to downtown Moose Jaw. Our room was quiet and neat as a pin. The front desk crew was terrific, providing us with recommendations of must see attractions and unique local places to eat. After spending several pleasant hours seeing the sights and sampling a wonderful restaurant, we returned to the motel to find warm cookies and hot coffee in the lobby - a nice ending to a very nice day.

"By far..."

4
29/09/2015

By far this was the nicest Best Western I have stayed in! Granted it was in the fall so too were not too cold. "Well done" on the building of the facility. It was easy to tell it was a very new facility...probably 1-2 years. I would recommend staying here again.

"3 Day trip to Moose Jaw"

5
28/09/2015

This hotel was excellent. The breakfast was very good and has a wide variety to choose from. We had a King suite and it was very nice. It had a whirl pool tub and it was very nice once we figured out how to turn it on.