Best Western Montrose Inn

Google review summary 3.1 50 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.1/5 · 408 reviews Trip.com 4.1/5 · 102 reviews Priceline 8/10 · 142 reviews Reviews Search reviews Rachel 1/5 a day ago on Google ROOM: We booked 3 nights at this property due to a funeral. Our room smelled like cigarette smoke. When I mentioned this upon check in and asked for a different room, the receptionist said it was late and there wasn't anything she could do except spray the room. I then mentioned my pregnancy and that it was a health concern, not to mention we have a toddler. Same answer, but she would put a note in for staff the next day. The next day it was the same experience except the receptionist was rude, had zero sympathy, and said there was nothing she could do, that booking wouldn't do anything and if I cancelled there wouldn't be any sort of compensation, despite health concerns. I spoke with booking and they said the property was being uncooperative. Booking gave me some credit which was appreciated. We did not stay another night. CLEANLINESS: Again the room smells like cigarette smoke. It needs an actual professional cleaning. Spraying more chemicals does not get rid of chemical smoke and it is a health concern for those paying for non smoking rooms. Showers had signs of the pink bacteria (serratia marcescens) on the door tracks and shower flowers were stained. AMENITIES: Mostly worked. The fridge, microwave, and coffee were fine. The TV did not connect. We had to screen share which was fine. BREAKFAST: Normally these breakfasts are just fine. Waffles, eggs, sausage... The eggs here were a bit gritty

The good: we only stayed one night The not-so-good: I've stayed at a number of best westerns and this was by far the worst. Even though it appears to be recently renovated, you can tell it was cheaply done. The lighting is harsh (think hospital lighting), the sound-proofing is totally lacking. We arrived at 8pm to check-in, and despite being a diamond select, we were given probably the worst room in the hotel - room 101 - right next to the lobby on the first floor. Front desk seemed to indicate this was the only room available. We were too tired to argue. The room is one of the rooms closest to the highway, and you can also hear everything from next door as well as upstairs. The a/c unit is v loud so we turned it cold before bed so we could turn the unit off when we slept. The soundproofing is so bad that I can hear the a/c unit in the next room cycling on and off - despite me wearing ear plugs. In the morning the footsteps from the room upstairs was so loud I thought someone came inside our room. The faucet in the sink is not even secured. We could lift the whole thing up. The shower stall looks unfinished. (See photos) I would not have been this upset if the price was cheaper. It was most certainly not worth how much we paid for our room. Breakfast is typical best western fare with scrambled eggs, sausages, biscuits and gravy for hot food. There is bread and bagels, oatmeal, yogurts and cereals, and make your own waffle. I'm sure there are better options to stay in Montrose and I would suggest you do so!

I was a little nervous booking this hotel after seeing other reviews, but I really have nothing to complain about after staying here for 2 nights. The room is a bit small and as many others have mentioned, the carpet needs replaced or a very good cleaning. (These are not even issues, and they certainly did not ruin my stay as it seems like it did for other travelers who have reviewed this property.) Otherwise everything was clean and seemed fairly updated. There are lots of shops and restaurants within a 10 minute drive, and the Black Canyon of the Gunnison National Park is maybe 20 minutes away. I appreciated all of the outlets for charging and the mini fridge.

My husband and I typically do not stay at Best.Westerns, but we just returned from a trip and stayed at the Bryce Canyon Best Western Plus and it was one of the best hotel experiences I've had it a long time. So when we decided to see Black Canyon of the Gunnison, we thought this Best Western would be a good option. The good: nicely renovated rooms, comfortable pillows and plenty of towels. Clean pool. The bad: really dirty lobby and carpets throughout, doors that do not have a quiet close, so we heard slamming doors as early as six in the morning and as late as midnight. They really need to do something about that. The beds are very, very soft and my husband and I rolled to the middle. Housekeeping is not up to par. Upon a arrival into the room, there was hair on the sink, a dried contact lens on the floor, something sticky on the floor in front of the sink, and a smashed bug on the shower door handle. Breakfast tour was okay. Usual hotel breakfast. One suggestion is they should offer lemon water with cup in the lobby, that would be nice. They offer coffee, but I don't always want coffee 24/7. Management, please do something about the slimming doors.

They put me in the room by the stairs, 202, where you can hear every movement in the hotel. The door doesn't seal, so you hear everyone slamming their own doors closed all night long because I'm assuming, like mine, none of the doors in the hotel have self-closing hardware. Heard every conversation from people walking up and down the stairs and getting on and off the elevator. What a joke! Room smelled like cigarette smoke upon entrance even though it's a non-smoking hotel. The bed sheets and pillows had stains on them. That was the last straw. I demanded a different room that was clean, but you said you were sold out, called the manager, and said if I cancelled, I wouldn't get a refund. Funny, I checked your website after going back to my room and there were still rooms available. I was too tired of fighting you after a long trip, so I tried to sleep but such a noisy and uncomfortable stay in the prison cell of Best Western Montrose Inn, room 202, with the single, tiny window in the corner. I hardly slept a wink. The room, the staff, the hotel, all of it was horrible. Never again!

My husband and I have stayed at this hotel before, which is why we chose to return. Unfortunately, this experience was completely unacceptable. We checked into Room 211 at approximately 6:04 PM. After leaving for dinner and returning around 9:25 PM, we immediately noticed multiple serious issues: Dead bed bugs throughout the room (photos available with timestamps) A cell phone left next to the bed, showing the room had not been properly cleaned or inspected Sheets that were very obviously slept in Bedding that was disturbed and appeared to have been used by a previous guest We immediately reported these concerns to the front desk. Instead of taking the situation seriously, the employee dismissed our concerns, claimed the bugs were “box elder bugs,” and failed to address the other insects present or the obvious signs that the room had not been properly cleaned. When she inspected the room, her response was dismissive and unprofessional. She scoffed, rolled her eyes, and told us, “Yeah, no, those are box elders,” rather than treating a legitimate sanitation concern appropriately. We requested a refund due to the condition of the room and the potential health risks. That request was denied. We then requested to be moved to another room that was properly cleaned and farther away from the affected room, and that request was also denied. Management was contacted and also refused to provide any resolution. We had no choice but to leave the hotel. Unfortunately, the lack of customer service did not end there. I contacted corporate four separate times in an attempt to resolve this matter. Corporate was of no help. I was provided incorrect email addresses twice when trying to submit photos and documentation, and despite multiple attempts to follow up, I never received a direct response or meaningful resolution. Corporate claims the hotel responded, but we have never received that correspondence ourselves and have been left with the same refusal to address the situation that we experienced in person. What is even more concerning is that there are other reviews reporting similar cleanliness and pest-related issues at this property. This does not appear to be an isolated concern. A hotel room should be clean, inspected, and ready for the next guest. When a customer reports a serious sanitation issue, the response should be investigation and resolution—not dismissal. BEWARE before staying here. Based on our experience, the condition of the room and the lack of support from both hotel management and corporate leadership were completely unacceptable. We strongly encourage future guests to read recent reviews carefully before booking.

Room was nice. Enjoyed the updated decor and new feel of the hotel. The shower floor felt oily/dirty. Did not like the microfiber/polyester sheets. Cotton sheets are preferred. They did not offer decaf coffee at breakfast. So, not a place I'd choose to stay again if another better option was available.

My visitor needed to cut their stay short and leave one night early. They followed the proper process by leaving their room key and a note at the front desk when they checked out. I have been trying to obtain a refund for the unused night, but getting any assistance from management has been extremely frustrating. When I finally spoke with the manager at the front desk, she was rude, dismissive, and spoke to me harshly in front of other guests who were waiting to check in. She insisted that she needed an email to investigate my refund request, despite the fact that I had already sent at least four emails, all with supporting documentation attached. In addition to the emails, I left numerous voicemails that were never returned. After all of this, the manager claimed she still needed to "research" the situation. Frankly, there is nothing to research. I provided an annotated invoice along with text messages confirming that my visitor attempted to check out early and followed the hotel's instructions. The documentation clearly supports the refund request. The most disappointing part of this experience has been the complete lack of communication and accountability. Instead of addressing a straightforward issue, management has ignored calls, failed to respond to messages, and treated a paying customer with disrespect. Based on my experience, I cannot recommend this hotel. If a problem arises during your stay, don't expect timely communication, professional customer service, or a reasonable resolution.

Staff never at desk and overcharged for stay while being asked to leave after room was booked in pet friendly stay. They should loose their franchise agreement and be labeled s@#t show.

It was a good night stay with a comfortable bed. The only negative is all the rooms have connecting doors and the connecting rooms can be loud with TVs and people talking.

This hotel has been updated since it was a Stay Wise. The staff is very pleasant, and the rooms are in excellent condition. The breakfast was what I term a full breakfast with most anything people will want.

What a great hotel with an excellent front desk person! I made a mistake on my reservation date and she helped me correct it and got me in! I was also recognized for my elite status and offered water and a snack. My king room is on the second floor and is so clean, I have a sofa, table and shower with bath products. In room coffee, microwave and fridge. Bed is comfortable and has pillows. I would recommend this for anyone looking for a clean and comfortable room!

Good hotel at a decent price. We wanted a place close to Black Canyon of the Gunnison National Park and this place fit the bill. My biggest complaint is the pool. Front desk staff told us the pool was heated to 86 degrees, but it was like a polar plunge. We could not swim in it. There is no hot tub. Breakfast was good.

Don't stay here! Jacuzzi is not warm. Door did not lock due to the door frame was bent. Right above the pool and the noise came right up into the room through the shower drain. Nothing was plugged in and the room smelt dirty and made us feel dirty. Go anywhere else!

This is the basic Best Western motel with interior access. Helpful, friendly staff. The location is on the edge of town so it is a bit of a drive to get to the center of things but I did not find that a problem. It looked like the remodeling project has stalled and the elevator was not functioning (I was forewarned). I found it reasonably priced for what it was. I would stay there again.

Nice clean rooms. Elevator was out of service at the time. Had trouble with one of the washing machines but the nice lady at the front desk helped us. Very comfortable bed. Typical hotel breakfast.

I booked a hotel through Expedia during a trip that unexpectedly included an emergency room visit. The staff at the hotel kindly offered to carry my luggage due to my arm injury, which I appreciated. However, when I asked to check out even one minute past 11:00 AM—because my wife couldn't pick me up until 12:30 PM—they refused. No flexibility, no understanding, even in the middle of a medical emergency. I wasn't asking for hours, just a little grace. Expedia's booking process was smooth, but if you're considering this hotel, don't expect any exceptions or empathy. I strongly recommend confirming policies directly with the property before booking, especially if you might need accommodations due to health or travel issues.

Ok I'll start with the good. 1.The room was very clean. 2. The hotel was a little older, but the rooms had been refreshed not long ago, so that made it nicer. 3. Hotel was very quiet, no road noise. 4. Bed mattress was ok . Pool & area around the pool, was very clean, also fitness area looked clean. Now the Bad - The breakfast attendant looked mad, are grumpy, not sure which, I wasn't impressed. Also be early to breakfast because she pulled asap even when there was a family with small children trying to eat. The front desk ladies (night and morning) were efficiently friendly, but I asked night clerk about quarters for the guest laundry machines & she was Very blunt in response. It's a strange set up... The washers, dryers, ice machine and water fountain all are in a room together, and the room door is closed at 8pm. So, no Ice, water, are laundry after 7:30?. We checked in at 730pm and went to do one load of wet kid's clothes at 745 and was told by desk clerk I could not use the laundry, because it would close at *8 OCLOCK! to me that is absurd! Ice and water should be available 24 hrs. a day, and the guest washer and dryers should stay open till AT LEAST 930 so ppl can be finished by 10pm. I have never encountered this at any other hotel. Also, they are in the middle of installing an elevator, but it wasn't working when we stayed. Would I stay again?... My room was clean, and decent, but due to the laundry set up, unfriendliness of attendant, sorry but I will be choosing a different hotel next time I'm in Montrose Co.

Pretty average place for the price. The lobby is kinda torn up right now. Looks like they're replacing the elevator, so I'll let that go. Staff were courteous, and the room was clean. A/C unit was a bit noisy, but once the room cooled down, the A/C only cycled every now and then. Oh well, I took it for the team for one night, and got a good night's sleep regardless. The breakfast… Meh. they provided the usual overcooked scrambled eggs, sorry-looking potatoes that were very soggy, and sad little link sausages. No granola and yogurt provided… Cornflakes, and Froot Loops only. The waffles that one makes oneself were horrid. The ultra-processed batter that they use is disgusting. The bagels and bread, were probably the cheapest they could order out of the catalog. The only fresh fruit was some sorry looking apples and over-ripe bananas. The orange juice had a metallic taste to it. Undrinkable. Don't get me started on the coffee. At least they provided half and half to adulterate the otherwise insipid brew, but hey… I'm a coffee snob.

This hotel is being renovated & still some areas are under construction. Our room had been redone & was very nice & clean. Our room was small but adequate for our stay. The elevator wasn't installed at the time of our stay & the girl who checked us in was very helpful in making sure we were on the first floor. Our only negative was the pillows - the bed had plenty of pillows but none of them were easy for either of us to use - too much foam in them.

This is a new or renovated hotel. It is still under construction. While we were there, they were still working on the parking lot, the lobby, and a room upstairs. There was plenty of parking available. It is near the outskirts of town so you will need to drive to restaurants. Check in and out was fast and easy. The pool is indoors but was not heated. Breakfast included sausage links, scrambled eggs, hash browns, make your own waffles, yogurt, bagels, toast, cereal, and fruit. Our room was large and clean. I'm not sure it had ever been used. The bed was comfortable with plenty of pillows. The AC worked well. The shower had plenty of hot water and good water pressure. Nice amenities. The Wi-Fi worked great. We would definitely stay here again.

Fresh & New, yes still finishing remodel but our room was updated and so was lobby,pool, and eating area,best shower ever in a hotel. Great location for our overnight stay to fly out of Montrose AirportBreakfast was just average. Really nice

The staff is great but it was sad to see the downgrades at this hotel. The breakfast offered has lost most of its appeal. Not sure if the offered OJ was Tang or Kool-aid. The swimming pool was too cold. The fire pit and BBQ area, though welcoming, had chairs barely holding together to sit in and no propane. Hope the newest owners take in consideration requests of its guests!

We stayed one night at the Stay Wise Inn, was efficiently checked in by Siclali and had a large king bed room. Pros - Good bed, and linens, good shower, med vanity outside the bathroom (a big plus), a table with 2 chairs. Cons - the bathroom floor had hair and a dirty footprint, showerhead and shower curtain needed cleaned, no bath fan, no lamp on right side of bed, large empty armoire in the corner taking up a lot of space. Breakfast - was good, with Sausage links, scrambled eggs, country potatoes, fresh waffles, breads, cereals, yogurt, juices and coffee.