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Best Western Plus Hotel Moncton, Moncton

300 Lewisville Road, E1A 5Y4, Moncton, Canada - See on a map
Best Western Plus Moncton - We are waiting your arrival in Moncton, New Brunswick! The Best Western Plus Moncton is ideally located in the center of Moncton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Moncton! Close to Highways 15 and 2 in New Brunswick, this Moncton hotel offers convenient access to all attractions. The Best Western Plus Moncton in Moncton, New Brunswick, is within walking distance to Bass Pro Shops Outdoor World and the Champlain Place Mall, the largest shopping mall in the Maritimes as well as several pubs and eateries. Nearby local attractions include Magnetic Hill and Zoo, Magic Mountain Water Theme Park, Tidal Bore of Petitcodiac, Pays de la Sagouine, Hopewell Rocks Exploration Site, Salt Water Beaches and Les Dunes de Bouctouche. This hotel is committed to the comfort and well-being of its guests, transforming business travel into a relaxing experience. All rooms feature cable television and free high-speed Internet access. We also feature rooms with a kitchenette and rooms with a whirlpool. Guests will enjoy the complimentary full breakfast, indoor heated pool, exercise facility, business center, free parking and meeting facilities. This hotel is situated within minutes to the Greater Moncton Airport, YQM. Visiting Moncton. . . Let us make your stay a most enjoyable one.

Best Western Plus

Hotel Moncton




Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
Travelers Choice 2022
based on 574 guest reviews
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Sleep Quality

"Excellent service"

User 09/05/2022

Reception was exceptional. Greeted by name and offered a water with friendly welcoming chatter. The wifi was great and breakfast has many options. I was overall happy with my stay and would recommend to a friend

"Bloody sheets"

User 25/04/2022

Sheets were not changed from previous occupants and there was blood on them. Bloody boogers on shower curtain Garbage in garage can from previous occupants. Brought this up to front desk and was handed a set of sheets to change myself. Disgusting breakfast. Never will stay with Best Western again

"Crappy stay"

User 19/04/2022

We stayed at the location on our way through. No internet, no cable, jetted tub was disgusting and staff was very rude. I stay here often but that'll change now as I don't deal with rudeness and cleanliness

Ghislaine Vautour , General Manager at Best Western Plus Moncton, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Filthy! Unacceptable!"

User 10/03/2022

Jacuzzi tub had black slimy stuff coming out of jets. Fridge was dirty and freezer was built up with ice so bad we couldn't open the door. Went out for dinner, came back to a stranger wearing dirty clothes with his hood up and sunglasses (on a stormy, rainy, day) standing in front of our door looking in. When we pulled up in front of the door, he took off inside the Hotel. The pool was filthy dirty too and was so cold we couldn't use it if it was clean. We had no maid service for 2 days (they said because of covid). They didn't tell us that until we got there. We should have been told that when we booked. It definitely could use maid service more. For as much as we pay, we shouldn't have to go grab our own towels, make our own bed, clean our room, etc. If I wanted to do all that, I would stay home. The guests above us had kids that were jumping so hard for hours that the ceiling light was mak8ng a rattling noise. We thought it was eventually going to fall. The whole experience was not good. Breakfast was the only thing that was worth anything there. And we did find the staff friendly. Probably won't be back to this Hotel.

Ghislaine Vautour , General Manager at Best Western Plus Moncton, responded to this review
Thank you for giving us the opportunity to reassess our housekeeping quality assurance system. You were promised a clean room. We did not live up that promise. I can understand your disappointment. Guest satisfaction is very important to us. To accomplish that goal, we have made several changes to the way in which our guest rooms are cleaned and inspected before being rented to

"Excellent stay,"

User 17/01/2022

The staff here are so friendly, and very accommodating. They chatted with us, really made us feel at home. I would highly recommend this hotel. We stayed in the executive suite. Just an awesome experience!

"Amazing and relaxing stay"

User 29/11/2021

We can not say enough amazing things about the staff at this hotel. They were super helpful and so friendly. The rooms were clean and the beds are sooooo comfortable. We will definitely be staying here again in the near future.

"Always excellent"

aneasmac, Fredericton, Canada 29/11/2021

We stay here every year on our annual Christmas shopping trip. Never been disappointed! It's close to the mall, and close to hop on the highway to leave in the morning. The rooms are always clean and comfortable. We require a microwave for health reasons and they've always accomodated this request. The complimentary Breakfast is always delicious, fresh and hot, with lots of variety. Great value! And we are a fussy bunch, but we've never been disappointed here.

"Amazing hotel!"

User 25/11/2021

My father had to go for a procedure at the hospital and I chose this hotel for its location and I'm glad I did. It was a great experience overall. The lady who was on the night shift was super kind and friendly and all staff were amazing. Very clean and the breakfast was a bonus.

"Pleasant stay"

daveyboy685, Burlington, Canada 07/11/2021

It was great and really close to all amenities and restaurants and downtown Moncton. Got to show my kids the tidal bore! Staff were so helpful and pleasant and accommodating. I would definitely stay at this Best Western plus again.

"Best place to stay in Moncton"

User 06/11/2021

Very clean very nice place to stay. Handy to shopping, movies, restaurants and highway. Staff are helpful and engaging. Pool was refreshing and breakfast was nourishing and the kitchen staff very accomodating

"Excellent stay."

User 05/09/2021

The hotel was booked last minute, and we had a beautiful room. The bathroom was spacious and clean, loves the citrus products, bed was comfortable, room was clean, has a safe and fridge. We will be back.

"Ideal Overstay Stay during our Maritimes Road Trip."

Joesylvie, Ottawa, Canada 02/09/2021

Wonderful stay at this hotel. Service at reception was very good as we were instantly upgraded to a larger room. The hotel looks fresh and clean. We enjoyed the included hot breakfast service. Our room was large, clean and well decorated. The bed was very comfortable and we enjoyed the nice shower. A nice size indoor pool is also available. About a 20 minute walk away is a shopping mall and several nice restaurants. Highway access is quick and easy.

"Always a pleasure"

canuckBurlington, burlington 21/08/2021

Stayed at the Best Wesyern another night. Great bath tub for a relaxing bath. Everything went well. Ill be staying at Best Western on a regular basis. I did the tour of Cape Breton and staying here made my trip comfortable and relaxing. Front staff always willing to lend a hand for printing or internet issues. Thank you Best Western.

"Best western Quality"

Vaughn B, London, Ontario 20/08/2021

Has been a while since we have stayed at a BW... The prices are up all over the board, but this did not disappoint. Check in was excellent, parking, good. Room, excellent. Hot breakfast was good, even if they did run out of some food,,, not their fault as the delivery truck arrived late. Over all, a good experience.

"Great for a quick stay"

Tonia H, Halifax, Canada 03/08/2021

Ok place to stay. Pool was smaller than I expected, was dirty. No towels provided so lobby was wet and elevator. I almost fell. Breakfast was amazing, however my son was not allowed seconds. Room was good. Breakfast staff.. Amazing!

"Not satisfied with the service"

acostamadz, Sydney, Canada 26/07/2021

I was disappointed with this branch of best western. Whenever i travel with my friends and family i always, like always chose best western because of the great service they are giving to the guest, but this one is a bit disappointing. Firstly when i asked if i could ask the roll away bed, the front desk told me they dont do it on their hotel since i booked online and not on their hotel itself I didn't know it. So i said thats ok. Then i called from my room to ask for an extra blanket the front desk kinda get sassy at me saying they have no housekeeping due to covid that i have to go down and get it myself. And then here's the internet connection that can only accommodate one device!! Like only one because it's only 9mbps! Like what the hell! I don't know why but the best western in halifax which i always go to are super excellent when it comes to customer service and their place was really nice too.

Ghislaine Vautour , General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to let us know about your experience regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"A great stay!"

MA_cass17, Bible Hill, Canada 24/07/2021

Room was clean had everything we needed for our stay and we were happily surprised with a refrigerator in the room! The complimentary hot breakfast was great and very well executed with one person serving us. Thank you for a wonderful stay!!

"My stay at BW."

jrgrower, Edmundston, Canada 20/07/2021

Clean is #1 Very good service .In spike of Covid, the breakfast was very well done. My wife and I have been using BW for quite a while now, and will continue. Plus you can't beat the service. Fast check in and fast check out. Don't take my word for it, Book a night and find out for yourself.

"Great hotel"

kristinenwayne, Pennfield Ridge, Canada 19/07/2021

Well kept, very clean hotel. Enjoyed the indoor pool very much. Very friendly, helpful staff. Breakfast is included. Always hot with lots of variety. Stayed at this hotel a few times over the last ten years. Never disappointed, always satisfied.

"Family getaway"

User 26/04/2021

Everything went pretty well. The staff were all extremely friendly and extremely helpful. The only thing that could have made it more enjoyable was the pool working, but I understand sometimes things have to be fixed. So hopefully next time we can enjoy it! Breakfast was great and lots to pick from! Will stay again.

"A nice, quiet hotel."

SrGardener2021, Bathurst, Canada 26/04/2021

This is a very good place to relax and feel welcome. It is fairly well located near shopping and entertainment areas. We have stayed there numerous times over the years, be it for business or pleasure and always enjoyed the amenities, the staffs, as well as the rooms.


AmericanBucheron, Fort Kent, Maine 15/04/2021

We have stayed here twice in the past few months. As a dedicated BW customer, we like to stay with the brand. Rooms are dated. Below the usual Best Western standards we usually stay at. Have to say though, we received great service from staff. Just plain old disappointed in the rooms. Time for a facelift.

Ghislaine Vautour , Directeur général at Best Western Plus Moncton, responded to this review
Thank you for your feedback on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Anniversary getaway"

User 29/03/2021

I would stay here again. Staff were friendly, service was good. I was disappointed that the pool was closed for maintenance but pleased that the staff offered us a late check out to make up for it. Breakfast provided was also good and had a good variety of choices.

"Room needs to be cleaned/"

User 10/03/2021

The room should be cleaner. We used a towel to wipe water off the floor around the jacuzzi and the white towel was brown after cleaning the floor. There was Crumbs & mouse poo in the pull out sofa, so that also hadn't been cleaned in a while. And we had a mouse in our room in the middle of the night.

Ghislaine Vautour , General Manager at Best Western Plus Moncton, responded to this review
Thank you for your feedback on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Wonderful hotel!"

User 14/09/2020

Hotel was nice appearance from the outside, front desk staff were friendly, hotel was very clean and room was in great shape, well done housekeeping! Had a great trip and will definitely return to this Best Western!

"Pandemic? What Pandemic? Also, Plus? What Plus?"

haligonianbh, Dartmouth, Canada 07/09/2020

The hotel is fairly attractive and quite clean. It is difficult to find when driving by, and the entrance to the parking lot is quite dangerous, so be prepared to make a tough turn! During check in, we had to stand and wait with our bags for several minutes while the two front desk workers chatted with another guest who stood behind the plastic barrier with them, no mask on, getting refreshments. He paid in cash, chatted for a while despite us waiting, and left. The front desk employee took his cash, did not wash her hands, and proceeded to check us in and hand us our key cards - gross. Later that night, we went down to ask for utensils and again had to wait while the employee chatted with another guest behind the plastic barrier without a mask. Ew. When we went to swim in the pool, it was full with children in it even late at night, and were told no appointments were required despite the ongoing pandemic! We were not told on calling down and asking about appointments that the pool was in use and we came down in our swimwear before realizing we could not use the pool. We did not get to swim at all before going home. The grab and go breakfast contained bruised and brown apples as the only fruit. The next time we went for breakfast, the “grab and go” breakfast was buffet style, including the apples. The purpose of grab and go is completely defeated if every guest puts their hands on the food - particularly with the bruised apples that were likely picked up and put down by many because they were brown! The room was well furnished, though lacking the furnishings I've come to expect from a Best Western Plus. The air conditioning system was quite broken and would not stay off when turned off. It turned of often through the night, we had to get up to turn it off 10+ times per night, and the room was always freezing when returning at the end of the day because it would come on while we were out. The closed captions on the TV did not work properly and the Internet was not strong enough to support Netflix without pixelating most of the time, so being deaf, I did not have much entertainment. Overall, the hotel is not terrible, but certainly not up to the usual standards of a Best Western Plus. I would not return to this hotel under any normal circumstance as I could have had better accommodations anywhere else in Moncton for the same price.

"Comparably Superior"

boomer004, Bathurst, Canada 03/06/2020

The Building is New and remains clean. That makes all the difference when comparing. The service it great, friendly and informative about surrounding areas. Great Location when travelling in either directions to get to any destination fast and safe.

"Nice enough hotel... not a good location"

User 09/03/2020

I really had no complaints about the hotel itself, except that the breakfast area is quite small. We were lucky enough to get a table, but there were people standing. The main complaint with the hotel is the location. It feels very much like they had a free lot in Moncton and couldn't decide what to do with it, so they built a hotel. The entrance to the parking lot is not easy to get into. The Best Western sign is tiny and we ended up driving past it before realizing that we had to turn around. The parking lot direction is one way without a lot of room between cars. We love Best Western, but we won't be staying at the Moncton location again.

"Team trip"

User 09/03/2020

Sports team were all able to enjoy the location. Offered access to meeting room for parties. Pool was kept clean. Rooms were decent and hotel staff were great. All teams able to stay near each other was nice

"Great Stay!"

NJMM25, Saint John, Canada 01/03/2020

I originally posted this review months ago and I'm just reading it now and it had so many typos i fixed and am reposting it again! This was my first time staying at this Best Western, but I have stayed at many other best western establishments before. We stayed here a couple weeks ago, it is a very nice and clean hotel. The pool was very nice and it's heated as well! The breakfast was very good. Our room was quite nice as well, it was pretty clean and the beds were pretty comfortable. Although the one downside to this is that there isn't a microwave in the standard rooms with just the 2 queen beds. You have to pay another like $20-$30 to get the room with the kitchenette in it, which then it comes with a microwave. But at least there was a mini fridge in our room. Anyways, we still had a great stay!

"Beautiful clean hotel"

User 11/02/2020

This hotel is located in the perfect location for shopping and close to downtown moncton. We stayed here this past weekend and were mega impressed but how clean and comfy it was. There was an entire minor hockey league staying just a couple rooms down and we barely noticed them. We booked a suite which was super quiet and cozy as there is a door to block off the rest of the room. The room was spacious! The free breakfast was pretty average and on par with what I have come to expect with Best Western Plus'. Definitely could have better coffee but just having a warm meal in the morning is a perk! Bed was super comfortable, it was my first night away from my little one and was exactly what I needed. There is also a ton of amenities available. We had picked up our dinner and the resturant forgot to include plates and cutlery. We were able to get some from the front desk very easily! Service was friendly and prompt. I'm a big fan of Best Western Plus and this hotel did not disappoint.

"Weekend work"

User 08/02/2020

Thanks for the great service and the upgrade room.i definitely recommand that place for any kind of trip family or buisness it close of everything and easy acces.i will consider for my next trip to moncton .

"2 nights"

Ian W, Hanwell, Canada 06/02/2020

My wife and I stayed for 2 nights. I was offered an upgrade but needed to stay on the 2nd floor instead of my preferred top floor. The desk agent indicated that noise from the room above should not be a problem, but on the second night it was a major problem. The room itself was excellent, very spacious and well laid out with comfortable furniture. The bathroom/shower were very clean. The bedroom and bed were comfortable and clean as well. Internet connection was stable and reliable. Parking was free and lots of it, despite having sports teams in house. The sports teams were well mannered and not a serious issue except for seating at the breakfast room. Other than the noise issue on night 2, it was a pleasant stay.

"Always a great stay"

Glen C, Fredericton, Canada 29/01/2020

Clean, warm and friendly, the hotel itself is great with comfortable beds and wonderful rooms but the staff is the Best part of this Best Western. Quick on the check in, friendly and a simple ease of staying here make me keep coming to this Hotel.

"Good Hotel"

User 27/01/2020

Good hotel to stay at. My rewards were not mentioned this time around. We had a noise complaint but they offered their conference room rather than hallways which was good of them. Sports event for our children.

"Home Away from Home!"

kikiquela009, Montreal, Canada 18/01/2020

Recently we stayed for one night at the Best eWestern Plus Moncton. We were only there for one night as we had tickets to see Jim Cuddy in concert~ The Best Western is one of Moncton's finest hotels. Not only is it well located for restaurants and shopping, but it offers lots of amenities. The free breakfast is a highlight. Clean comfy rooms add to the attraction. So this hotel has become our home away from home in the Gaspe Peninsula.

"worst ever"

885remif, Bathurst, Canada 14/01/2020

i will never stay at this hotel again the staff are rude and there was mice in the hotel.anyone looking to travel to moncton DO NOT GO TO BEST WESTERN PLUS on lewisville road. unless you like it when a rude man scream at your family that he is the hotels police and that he is the law.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
We would like to thank you for taking the time to let us know or your situation. Guest satisfaction is our top priority, and we appreciate it when our guests make the effort to bring to our attention items that need to be corrected. We truly apologize and will take the necessary actions to improve our guest experience

"Barely usable internet :("

User 16/12/2019

Overall the stay was ok, but the internet barely worked on any of our devices all weekend (fri-sun) so with kids during a rainy weekend, this made for not a very enjoyable stay. I would not stay at this location again because of this.

"Best Staff Ever!"

Happychic372, Nova Scotia 02/12/2019

We stayed as a hockey team, so lots of kids! These guys let the kids use an extra room (maybe it was an extra banquet room) beside the pool, to play mini sticks! This kept the kids out of the halls and it was SO appreciated! There were more then one hockey team there and the kids took turns. It was extra special of the staff to allow this and put up with the extra noise it may have created! It was greatly appreciated by us parents. Staff really were incredible. Also breakfast options were good, enough for a family of 4 to choose from.

"Great downtown location. Very clean facility. The shopping district was close, fantastic restaurant choices."

User 25/11/2019

Great location, close to everything including malls and restaurants. The check-in and check-out process was very easy. Breakfast was great and the beds were super comfortable. I would highly recommend this hotel to everyone.

"Last Minute Overnight stay"

michaelaI7840NC, Fredericton, Canada 17/11/2019

Needed another day in Moncton, so stopped by the Best Western Plus. They looked right after me and I had a wonderful stay. Room was excellent and I had a great breakfast the following morning. Always have a great stay at BW.

"Nice hotel and clean."

Titite69, Saint John, Canada 10/11/2019

Stayed at this hotel and it was very nice and clean the breakfast was a good variety but for me just not hot enough but still good,the bed was comfortable the only negative thing i found was the pillows i'm not a big fan of feather pillows so i didn't get a good night sleep so next time i will bring my own pillows.It was a very quiet hotel close to champlain mall will be back again someday.

"Best hotel pillows! "

Cali_q20, Jasper, Canada 07/11/2019

I have stayed at this hotel 2 times in the past 2 years and I wouldn't consider staying anywhere else! Very quite, smoothest check in. Complementary breakfast is good, standard cereal, eggs, sausage, toast. Only missing the waffle maker! Never used the pool but stayed in a king suite with a jacuzzi tub. 10/10 recommend.

"Excellent hotel"

Manon H, Campbellton, Canada 05/11/2019

I've been reserving this hotel for the past 2 years for either a business trip or a week-end getaway. The bed and pillows are extremely comfortable and there is a nice selection for breakfast. It is also conveniently close the the shopping mall and not to far from the airport.

"home town welcoming"

User 01/11/2019

We had a small suite that had a breakfast area equipped with fridge, microwave, toaster and coffee maker. It gave us plenty or room to move around. It was a busy location but not noisy! Staff was very accommodating ad friendly!

"Best Western Plus-Best hotel!"

User 29/10/2019

I have always had amazing experiences at Best Western Plus hotels. Whether I'm travelling for business or pleasure, I always make sure that I stay at a Best Western Plus hotel if possible. The staff are always friendly, the rooms are clean and the beds are unbelievably comfortable.

"Great Stay!"

NJMM25, Saint John, Canada 27/10/2019

This was my first time staying at this Best Western, but I have stayed at many Luther best western establishments before. We stayed here a couple weeks ago, it is a very nice and clean hotel. The poop was very nice and it's heated as well! The breakfast was very good. Our room was quite nice as well, it was pretty clean and the beds were pretty comfortable. Although the one downside to this is that there isn't a microwave in the standard rooms with just the 2 queen beds. You have to pay another like $20-$30 to get the room with the kitchenette in it, which then it comes with a microwave. But at least there was a mini fridge in our room. Anyways, we still had a great stay!

"Broken Toilet in room. Other details overlooked"

User 25/10/2019

Upon check in, my daughter discovered that the handle on toilet was completely broken. This should have been noticed by the cleaning staff. Guess it wasn't. Caked the front desk. They sent someone up. He replaced it only to break it again before he even left. He returned about 20 minutes And replaced the past again. Thankfully it now worked. Honestly, not very convenient for a family of four to not have a bathroom for an hour and a half after arriving from a long road trip. When we went to put the kids to bed, we realized there were no pillows for the pull out bed. Had to can the front desk who sent some up promptly. The next morning, we took the kids to the pool. We were told towels would be located at the pool. There were none to be found. Took some dripping kids back to the room. Staff was good. Room was nice. Given the problems with our stay, I wouldn't recommend. It seems like little details are overlooked.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for your comments concerning your stay at the Best Western Plus Moncton . I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action. We appreciate your patronage and hope you will stay with us at the Best Western Plus Moncton the next time you are in Moncton I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

"A functional, clean, average Best Western, not sure why it's a "Plus""

BenLar137, Calgary, Canada 20/10/2019

Although it is located right beside an expressway, and a bit tricky to access if you don't know where it is, thankfully we didn't hear freeway noise overnight. It is convenient (not on foot) for the shopping in the Dieppe area of Moncton, being near some large plazas. We stay at a lot of Best Westerns (Diamond membership level) and were a bit disappointed to find no microwave in the room, a minus for many types of travellers. The bathroom looked as though it had been recently upgraded, however, the unheated mirror steamed up badly. The upholstered chair was hard, and not at all comfortable. There's just no sparkle at this place, and we would explore alternates if in the area again.

"Wonderful hotel"

daletc2018, Harbour Grace, Canada 13/10/2019

Stayed one night Oct 2019, such a beautiful hotel, front desk staff were excellent, friendly, recommended places to eat, chatted about our travel. Hotel was very clean, beds comfortable. We would highly recommend, will definitely stay here again on our next trip.

"Customer service needs help"

User 07/10/2019

Front desk needs a lot of help with customer service and friendliness cleaning staff are fantastic the breakfast area was wonderful the memories are amazing we will definitely stay there again I really hope that they get some training in customer service that was the only thing that was lacking

"Front Desk Problem"

User 02/10/2019

Nice hotel but great range of service from front desk staff. Dealt with "Pierre-Luc" who was a disaster. Asked for some help in booking another night at BW....he "helped" until his shift was up at 11 p.m., at which point he just walked away from the desk. When I mentioned the task had not been completed, he told me that if I wanted it done, I should have done it myself! Then he blurted "I am F!!! out of here and just took off, not even handing the task to his shift replacement. Disgusting attitude and a blight on the establishment.

"My stay"

leblancrc, Fredericton, Canada 29/09/2019

I thought the king room was a bit much for cost for one night but mainly there should be monitoring the parking lot and asking people to leave if they are just hanging out loitering near guest vehicles, and front desk lady could use some customer service skills.

"great hotrl"

ingaa113, Berwick, Canada 27/09/2019

We found the hotel easily even though it wasn't on the main highway. Staff was friendly and helpful, suggestions for supper. Good sleep! Comfy bed. Great hot breakfast. It is also close to all amenities.

"recent trip"

User 23/09/2019

Hotel was great some of the staff not so much they got my booking wrong and instead of two beds gave me one bed and a fold out sofa bed. They did fix it, but I had clearly stated in my booking that I wanted two beds. In new room the toilet was plugged and they brought me a plunger and left me to fix it myself. not impressed to be rented a room with a problem that I had to fix myelf

"Great location"

User 22/09/2019

Room was in disrepair. Would think any room to be nice and items working properly. But even more so for the executive section of the hotel. Not worth the extra money that is for sure. Toilet leaking, dirty, marked up furniture, dented fridge, tv and heating/cooling systems not working properly ect.

"Best Western Moncton"

duanechiasson, Bathurst, Canada 18/09/2019

There was a little mould in the grout in the bathroom and the seat leather was cracked. Otherwise the room was in great shape. I have stayed over 30 nights in this location and never been disappointed.

"Management ignores customer issues"

User 07/09/2019

My husband and I spent the night on our way to Halifax, and were initially impressed with the hotel - everyone was friendly, the location was great, etc. We quickly noticed the tv wasn't working (every 5 minutes it would turn off), but we didn't care as we did not need the tv. My husband is a rather violent sleeper, and in the night ended up kicking off the heavy blanket. When we woke up in the morning I noticed there was a large urine spot on the duvet right where I was sleeping. At the same time, my husband came out of the shower and mentioned that there was mould in the shower. When checking out, we mentioned this to the girls working the front desk, and they were so kind and disgusted as we were. They called their manager right away, who said for me to send them an email. My husband and I left the hotel feeling a bit dirty, but very happy with the way things were handled. That evening I sent my email to the manager, and forgot anything about it. I realized a week later I hadn't received any response. Since then I have sent an additional 2 emails, and no one is responding to me. I am absolutely frustrated by the lack of management's care for their customers, and I will never recommend this hotel to anyone.

"Not well designed handicap roo"

Jillderek, Sydney 30/08/2019

We did not require an accessible room but due to a late booking were placed in the accessible room. The bathroom was spacious but the location of the light switch in regards to the door opening would make it a challenge for someone in a wheelchair. The room was not overly spacious if you were in a wheelchair and the bed was quite high. At 5'5" i still found the bed high so if you had mobility issues or were in a wheelchair there would be significant challenges to get in/out of bed. Otherwise, the room was clean, breakfast was good and the kids enjoyed the pool.

"*Actual Crib Available* but WAY too much plastic at Breakfast!"

Chanel1102, St. Peter's, Canada 14/08/2019

Overall stay was lovely! Upon check-in the lady at the desk signed us up (for free) as members & saved us nearly $60 after taxes on our room. This was one of few places in Moncton that I called that had an actual crib available for use (not just a playpen or pack & play) We stayed in a Queen Suite which had an unusual layout but was functional. My only big complaint is the sheer amount of plastic at breakfast! Plates were paper (which still isn't ideal as they are still disposable) but the cups & utensils were also all plastic. I understand that you may not have the staff available to wash dishes but at least switch to a more environmentally friendly option such as wood or bamboo which I've seen used in hotels/cafes before. Location was also very close to Champlain Mall if you are planning to do a lot of shopping. Pool on main floor.

"Great stay"

424coryb, Grand Falls, Canada 12/08/2019

As per usual, my family and I's stay at the Moncton Best Western met all our expectations. We were checked in promptly, the reservations were accurate, the rooms were clean, beds were comfortable, and we thoroughly enjoyed our stay.

"Very nice stay"

Dreamer8213, New Brunswick 11/08/2019

Very nice and clean hotel. Breakfast was wonderful. Probably the best continental breakfast we have had in awhile. Quiet also despite being a very busy weekend. Front desk staff were very nice and friendly! Would recommend and stay again!


User 09/08/2019

My wife and son and I came to Moncton for the weekend to take in the zoo, as well as a few other spots as part of a little close-to-home vacation. My inlaws tagged along as well. I was careful to call well ahead of time to make the reservation as Moncton is a busy spot during peak tourist season. The reservation was made and we arrived as planned. Though we were early, the room was not quite ready on arrival. Undeterred, the team member at the front desk booked us in early to ensure we'd have the room we'd wanted. We were specific in that we wanted a 'junior suite'room so my son could 'have his own room' with the pullout couch, while my wife and I could enjoy TV in out room without waking him up. The reservation and checkin went off without a hitch. The room, as expected at that this location, was clean and comfortable. Plenty of hot water, good food.....Bonus points for making sure the inlaws were put far away from our room. If we have a complaint, it would be that the TVs are quite outdated. Both rooms' TVs were really dark. The inlaws made the same comment about theirs as well. Time for an upgrade! Worth the stay!!

"Our stay"

User 04/08/2019

No restaurant or bar, breakfast area very small and guests either have to return to their rooms or eat in the conference room. Pool is small and not very clean. The staff are friendly the location is good. Rooms are clean


User 02/08/2019

This hotel looks great but for best western standards it is lacking. Ants crawling around Shower heads very dated and no pressure and no microwave in room. This is our third stay at this hotel as it is the closest best western to our destination and it is the third time we have to reactivate the keys every day that we are there. It is like we spend money to stay at nice best westerns but on vacation we have to settle for this as we use our points. If I was paying I would stay somewhere else.

"Great night sleep"

mvanhee, Toronto, Canada 31/07/2019

Good location, off freeway. My room was clean and spacious, and late night check-in was accommodated. Only negative I can think of is that the water pressure was low and a bit on the cooler water would have been nice. Free breakfast was pretty good - selection of hot and cold items.

"Best bang for your buck"

User 31/07/2019

Very clean rooms, staff are friendly and quick to fix anything. The breakfast options were amazing, the only thing lacking was they had sausage instead of bacon. Other then that no complains all around great place to stay. The quality of mattresses were also much better then I was expecting. I would stay here again!

"Mice just don't do it for me..."

ScubaZone, Montreal, Canada 29/07/2019

We arrived late since it's a long drive from Montreal, but the guy at reception was ok. The beds were actually quite comfortable. The room was small but clean, as usual the exhaust vent for the shower was full of dust...I don't come across many hotels that actually bother cleaning this. Being tall, I notice. No ice maker on the second floor, so had to go to the main floor for ice. The second morning I was slowly getting out of bed when I noticed a small field mouse sniffing around the fridge...having encountered mice before, the visit wasn't startling but I know what mice leave behind and that's droppings and urine. On a carpet, not too hygienic. It quickly disappeared, and it really didn't matter since we were leaving that morning. We went for breakfast anyway. The scrambled eggs and french toast were ok, but the sausages looked like mummified fingers so that turned me off. The coffee wasn't bad. All in all ok, but mice really aren't very clean and this is the first time I've seen one in any hotel that I've stayed at, let alone the 2nd floor which leads me to believe that there are more of these "guests" staying for free at this place...

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Dear Guest; Thank you for your comments concerning your stay at our hotel. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests – the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. We appreciate your patronage and hope you will stay with us the next time you are in Moncton. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

"Visit to Moncton NB"

User 28/07/2019

Late arrival is no worries at this hotel. All staff members were extremely friendly and very helpful. The room was terrific. Very clean from front door to back. We were on the second floor and even though close to a highway we had no problems with any noise at all. I would highly recommend this hotel.

"Eco-UNfriendly Breakfast"

User 24/07/2019

My partner and I stayed at Best Western Plus in Moncton a few days ago. We were very happy with the room, but were extremely disappointed with the waste produced by the breakfast for a supposedly ''eco-friendly'' hotel. All plates, cups, and utensils were plastic or paper and disposed of in the garbage after the meal. Even condiments (e.g. maple syrup) were packaged in plastic containers. The amount of garbage produced after one breakfast was completely wasteful and unnecessary. It is incredibly simple to use reusable metal or plastic plates, cups and utensils. This simple choice would not only make the entire breakfast experience feel less cheap, but would greatly reduced the waste produced by this hotel.

"A pleasant get-a-way weekend"

Keith R, Cole Harbour, Canada 27/06/2019

My wife and I planned a getaway weekend to Moncton and stayed at the Best Western Plus. . Happy to say we really enjoyed our stay. Lovely hotel, clean, updated and friendly helpful staff and a nice "Free" breakfast

"Good spot."

Craig R, Olds, Canada 23/06/2019

Newer nice clean hotel. The location is fairly close and has easy to access most places we wanted to visit. Front desk staff were very organized. Breakfast was excellent and well managed. Lots of free parking.

"Nice and well situated"

stephanem961, Varennes, Canada 15/06/2019

Perfect spot for a quick arrival in quick leave, close to many restaurants in city centre. Very clean and up to date as a best Western should be. Breakfast was perfect and there's a small gym that did the job for me

"Ok hotel"

PierreCote, Canada 12/06/2019

Hotel part of the best western chain. Located near the highway. Noisy. No restaurant. Lousy breakfast. Good service. Staff is great. Good for one night stay. Wouldn't spend more time than one night. Would choose hotel for one night

"Happy with my stay"

User 10/06/2019

Friendly workers, somewhat clean room, decent price, good promos, fast internet, clean pool which wasn't very deep but it would've been nice to have a hot tub, really good breakfast, not very sound proof rooms, heater/AC was pretty loud.

"Fantastic Stay...Bravo!"

therivs, Sturgeon Falls, Canada 05/06/2019

Stopped into Moncton during our Maritimes road trip. Upon check-in, I asked the front desk about a good fish and chip location and she said there was one down the road but she recommended Skipper Jack . The best lunch we've had on our trip so far.. thanks for that. The room is very clean and very comfortable beds. Each bed had 4 pillows which can be a problem in some hotels. We were on the 3rd floor and it was quiet. The hallways were cool which would be great during a heat spell and the hallways have an upscale look to them. The breakfast was very good and varied. Great scrambled eggs, French toast, and very good sausages as well as the regular standard fare. Very good and filling breakfast and was not very busy when we were down at around 8am. Yes, we will return on our next Moncton trip.

"Great place to stay"

Coastal06981673229, Saint John, Canada 02/06/2019

We had to go to Moncton for my daughter to have eye surgery. Check in was painless. I requested a quiet room so she could rest. They made sure we had a very quiet area of the hotel and this was appreciated. Unfortunately we could get near the breakfast the next morning as there was a basketball team and their parents overtaking the entire fault of the hotel though. Would definitely stay here again!

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for your feedback we apreciate you taking the time to let us know what you liked

"Great hotel"

tpoir, Bathurst, Canada 26/05/2019

This was our first stay at the Best Western in Moncton. Lobby was very clean, reception was friendly. Our room was very clean as well, good size. Complementary breakfast was good, everyone found something they liked. The hotel is well situated.

"The BEST in Best Western"

bevb316, Temecula, California 13/05/2019

I'm a Diamond Member & met up with my Daughter & Grand Daughters who now live in New Brunswick. This Best Western is the cleanest Inn we have EVER stayed in. I'm a Flight Attendant for a Major Airline who has stayed @ many High End Hotels around the world- But truly.... EVERYTHING sparkled & shined. The check in staff was so very pleasant. Great hot breakfast in the morning. THANK YOU!!!

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for the nice review I will pass on your nice review to our team . we appreciate all comments and hope to see you again in the near future

"Clean and friendly"

User 07/05/2019

Our room was very clean, we stayed in a room with a jacuzzi and ive stayed in a similar room before and the jacuzzi had soap resedue in it, but this time around everything was very clean. Excellent customer service, front desk was very friendly and served me with a smile. They were also very helpful with any additional things i needed.

"Great location"

User 02/05/2019

I have stayed at this hotel when visiting Moncton several times. Centrally located. Friendly staff, very clean, quiet and comfortable rooms. Decent hot breakfast included. Plenty of options available.

"Worst trip to Moncton Ever!"

Anne M, Dartmouth, Canada 08/04/2019

Arrived Saturday April 6 2019 - We got our keys and paid up front for two night stay (April 6-April 8 2019 .) As we were unpacking (April 6 2019) there were children ages 8 -12 playing in the hallway with Hockey Sticks and with a Dog running around. I mentioned that to the kids this is not a playground and to take it elsewhere. Then I informed the front desk. The halls were quiet during the night no issues. April 7 2019 - Sunday - was not able to sleep much outside exterior noise people reviving up motor bikes and cars on the ground level. Finally dosed off around 12:30 a.m. only to be awaken by a drunk patron of the hotel mouthing off and slamming his door as he entered his suite. Some of the people in town for the "Hockey Turnament" recognized my Husband's car when we went for coffees in Riverview. I wonder what kind of people really attend these Tournaments. Some are very rude, obnoxious and really not nice people at all.

"Great stay"

User 28/03/2019

Nice clean rooms quick check in friendly staff lots of parking spaces Nice and accommodating lounge serving various snacks and drinks at night excellent breakfast in the morning I would recommend a great place to stay

"little vacation"

willferg, New Brunswick, Canada 19/03/2019

Thank you to the staff, this place is fantastic and very beautiful hotel, nice swimming pool, clean rooms, high speed internet was great, very good hot breakfast. we will return again for sure. Thank You

"Always a great stay!"

David G, Truro, Canada 18/03/2019

Have stayed at the BW Moncton several times. It is always a pleasant stay. The rooms are well appointed, the breakfast has a variety of options, and the staff is always pleasant. I would recommend the BW Moncton for a great central place to stay when in Moncton. We were in town for a concert and it was an easy commute, and is close to shopping and dining.

"Very Impressed!"

Travel06318283833, Charlottetown, Canada 11/03/2019

We had the best stay here! it was clean, friendly and they have simply amazing staff, the breakfast was fantastic and the staff treated us so wonderful, we will be staying here from now on when we have to travel to Moncton

"Comfortable stay"

Stay19891612388, Miramichi, Canada 11/03/2019

We had a comfortable stay and enjoyed the breakfast . The ned was great! Close to lots of shopping and restaurants. Skyzone is close by for the kids. We will stay here again next time we stay in Moncton!!

"Awesome service"

KimTLeBlanc, Beresford, Canada 11/03/2019

All of the times that I stayed at the Best Western, I was pleasantly surprised, and well served. Courteous staff, clean rooms, and great breakfast! Oh and the bed....slept so well, so comfy! I had never stayed at a Best Western before starting my new job, and being the hotel that they go to..and I certainly do not regret staying there!

"Quality was met but that's it!"

User 11/02/2019

For anyone staying in any of the executive suites with your own parking, I would not move your vehicle to go anywhere or else your spot will be taken. It is inconvenient especially if you have a family of kids. Need to put signs up stating parking spaces are reserved or issue hotel member a tag for their vehicle to hang on rear view mirror.

"Best Western Plus Moncton"

User 07/02/2019

The hotel was in a great location, close to a main shopping center. It had all the amenities a traveler would desire. The room was large and comfortable. The bed and pillows were great. Will definitely stay here again.

"great place"

User 05/02/2019

The staff was supper nice and professional, they upgraded my room beceause my room was not ready. The place was clean and well maintained, the pool was nice and water was at righ temperature, the parking was good, the breakfast consisted of sausage, scrabled eggs, French toast, bagels, cereal ect. I would recommend this hotel to all and as a bonnus its close to everything including the mall if your shopping.

"Weekend competition in Moncton"

2JasonM, Saint John, Canada 03/02/2019

Our swim team stayed here for a weekend swim competition in Moncton. I like BW's in general, they are all fairly standard - clean rooms, pool, breakfast included all the things families look for. This one is located about 2 minutes from Champlain mall and lots of options for restaurants. It's convenient for families who travel a lot for their kids sport. My only complaint was the late checkout...I stayed for 3 nights and they would only agree to 12 noon for late checkout... I've had better luck with other hotels and in the future will arrange as part of booking. When you have kids competing until 7pm and breaks in the afternoon it's nice getting a 1pm or 2pm or almost never happens - 3pm checkout. I was told they only allow 2 rooms for floor to get 1pm checkout and I was the 3rd).... live and learn :-)

"Beautiful hotel.. horrible customer service"

Denisemacmom, Halifax, Canada 31/01/2019

We stayed at this beautiful hotel with a hockey team for a weekend tournament this past weekend. Hotel is beautiful and clean, we were all looking forward to a great stay. Usually when traveling with a hockey team, the kids can get rambunctious and cause disruptions but our team was very well behaved and was lights out at 8 pm (and even all the parents were in bed by 11pm both nights!) BUT The front desk staff approached my daughter and her friend (age 12&9) as they were leaving the second floor and coming down to our room on the first floor at 9:30 pm and told them that if they weren't in bed by 11;00 he was going to call the police. My husband was obviously not happy that this was said to the kids and spoke to the staff. The night auditor was a very helpful man and controlled the situation, all was good. Upon arriving home, we noticed a charge on our visa for $50. I called the desk and was informed our room was “trashed” and that we were charged for extra cleaning. This was appalling to hear!?! We are a very clean family of 4 and I assured her there must be some mistake. The general manager said she had seen the pictures of the bathroom and that there were “towels everywhere” (!?! Umm.. what am I suppose to do.. bring them to the laundry room before checkout!?!) and the bathroom garbage was overflowing..(the only garage in the whole hotel room..I'm sure it was full.) I'm so beyond frustrated to be treated this way. I have seen “trashed” hotel rooms before and this dear, is certainly not that. As a hockey mom of 2 who stays in hotels more than anyone ever should, I would highly suggest taking your teams elsewhere. There are many nice hotels in Dieppe/Moncton and they would probably appreciate our business. I know I've let our hockey association know that we will no longer be booking at this hotel.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor. We value all of our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address a couple of issues at hand. We are taking a look at all of the items you mentioned into consideration and we are working on a plan to improve our hotel. Again, I apologize about the inconvenience and hope to provide a better experience in the future

"Typical Hotel Room"

TlJohnson, Falmouth, Canada 21/01/2019

The staff are very friendly, the room was clean, the beds were comfy, the free breakfast was typical and good, hot, constantly replenished. The pool is nice, 3 ft in the shallow end and 4ft in the deep which was good for children. The only issue we had, was it was very loud until quiet time (around 11pm). The walls are very thin and when it is busy and you are trying to sleep with young kids, you can hear people walking upstairs and your neighbors very clearly. I would stay here again but if I had my kids I would ask for a room on the 3rd (top) floor at the end of a hall.

"Stayed for Cheerleading Competition "

bedazzledbeautiesp, Porters Lake, Canada 20/01/2019

We had a great stay, staff was wonderful and accommodating for the huge number of guests ! Especially the huge range of girls (4-18!) girls were excited and partying, running the halls and filling the pools and the staff kept their cool and the towels stocked and really just helped keep it great for a fun weekend away! The elevator did break down, And the ice machine stopped working, we assume from the overuse of them, but it was still a great stay!!

"New Years Eve Stay"

Trek38207924976, Eastern Passage, Canada 08/01/2019

Good expirence overall. Helpful staff, hot breakfast. Price was very reasonable at around 130 for the night which was a suprise for Ney Years Eve rates. Some kids running up and down the hall but it was not too disturbing and was not during quiet hours.

"We Will Be Back!"

tripsofstephanie, canada 04/01/2019

We stayed in one of the suits for my birthday and I was more than impressed. The room was nice, huge and super clean and the Jacuzzi was amazing. I have done nothing but rave about this hotel since we went and we will be back in the future for sure! The breakfast was tasty too, I loved that they had a make your own yogurt parfait station, it was a nice touch that was much appreciated!

"Christmas sleeping spot."

User 31/12/2018

Stayed here while visiting family in Moncton. Beds comfortable and quiet, but room not made up 2 of 4 nights of returning there to sleep. If you want warm breakfast options with cold milk, arrive early.

"Good Value"

User 15/12/2018

Always stay here when passing through this area. Meticulously clean hotel. Attractive exterior and interior. Has been the same staff each time and they actually remember you. Room very nicely decorated and comfortable. The bed had lots of pillows which allows for a good nights sleep. Good selection of food for breakfast and a clean cheery area to eat in. What more could you ask for?

"A very comfortable stay"

User 01/12/2018

I stay at this hotel alot for business. Over the 3 years coming here I've never had an issue. Its comfortable , in a great location and the staff are very accommodating. I also like the stable wifi and in room internet. Thanks BW!

"Love our stay"

Nomad49686678931, Halifax, Canada 26/11/2018

This was our first time staying in the Moncton NB hotel and it was amazing. The staff were so friendly and helpful, we went up for my sons graduation from Oulton college and the staff made it amazing for us.

"Great experience"

Peggy B, St. George, Nb 25/11/2018

I take many roadtrips and always try to stay at a Best Western. I was so happy with being upgraded to a suite when I arrived. Joel at the desk was so friendly and made sure my room was ready and that I was happy with my stay. He spoke to me everytime I passed by, made me feel right at home! Good job Best Western Dieppe!!

"Restful Stay at Best Western in Moncton, NB"

User 13/11/2018

We often stay overnight when we shop out of town and the Best Western in Moncton is a great place to stay. The beds are comfortable and the room and bathroom are always spotlessly clean. There was even a little note from the concierge wishing us a great stay with a happy face added :)

"Close to everything!"

Len M, Bridgewater, Canada 21/10/2018

Very clean, good breakfast and close to everything...I would recommend..but no hot tub...pool was warm tho!! A couple of minutes to the mall, 10 minutes to the casino and less than 5 to the downtown strip where there a excellent restaurants and coffee shops.

"Horrible experience"

User 21/10/2018

I chose this hotel based upon excellent reviews, but despite the room indeed being furnished comfortably I had a horrible experience in the middle of the night, which totally ruined my night and my entire stay there and which I cannot believe happended, lest having happened to me: Choosing to sleep without the heater on, I was cold at night and after not finding a spare blanket like many hotels/motels provide, I took off the blanket from the second bed in the room (I was travelling alone, so slept in one of the two separate beds in the room) and whilst doing so I noticed something pink which weighed down on the white sheet which came off of the bed along with the the blanket. Instinctively I bent in closer to see what it was and I got this horrific whiff and view of VOMIT - DRIED PINKISH VOMIT (!!!) on the sheet. I could not believe my eyes and three days later I can literally still smell that disgusting stench in my nostrils. I could not believe my eyes (or nose), but was so tired that it didn't occur to me to call the front desk until the morning (big mistake). To make a very long story short, I called the front desk in the morning after a horrible night of hardly sleeping from the experience. The manager immediately came up to see what I was talking about, looked shocked at what she saw and of course immediately gave me a voucher for another night at any Best Western, but the damage was done - this was hands-down the worst night I have ever had at any hotel/motel. I also noticed that the bathtub had hairs in it. Obviously someone isn't doing their cleaning job or their supervision job at this establishment, as I cannot understand how on earth a bed could have been made with such a disgusting sheet, which got on the blanket, ofcourse.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Dear Guest, again my sincere apologies, Thank you for giving us the opportunity to reassess our housekeeping quality assurance system. You were promised a clean room. We did not live up that promise. I can understand your disappointment. Guest satisfaction is very important to us. To accomplish that goal, we have made several changes to the way in which our guest rooms are cleaned and inspected before being rented to each guests.

"Close to the airport"

Kermit403, Coaldale, Canada 14/10/2018

As we were familiar with this location, we chose it as the last hotel experience on our maritime vacation. I reviewed this property a few years ago when we visited and not much has changed since. Basic rooms with decent staff and an average breakfast.


jamesAtlanticMine_Mi, atlantic mine, mi 06/10/2018

Never stayed in a Best Western PLUS before but we were so pleased with everything in the Moncton Best Western Plus from the comfort, breakfast, and WiFi...highly recommended! The front desk folks wee VERY friendly.

"Trip to Nova Scotia, Sept 2018"

Buicklover, Alliston, Canada 17/09/2018

Another great Best Western, the room was large and clean as expected, we were tired after another long day in the car and ordered pizza, Had breakfast in the hotel before heading to Nova Scotia. The staff were help full and polite

""BEST" Western "Plus""

John J, Kelowna, Canada 16/09/2018

The check in staff were well informed, cheerful, caring and a pleasure. The rooms are comfortable, and well equipped for the business traveler or vacationer. Hard wire internet hookups, lots of USB outlets, and of course comfort. The beds was extremely comfortable - and of course not having our own pillow - we always find it difficult to sleep on something we are not used to. The choice of a firmer and softer pillow was great. The breakfast was super. The only down side it the access from one direction on the street - nothing you can do about it - too bad.

"Home Away From Home"

466joannc, Edmonton, Alberta, Canada 15/09/2018

When visiting in the Moncton area, we chose to stay at the Best Western Plus Moncton because (1) we like and trust BW Plus (2) it gave us freedom to move around the city and access highway #15 easily, as well as the airport, and because we feel comfortable and at home at BW Plus. Having a fridge and microwave helped control our food budget too! We found the staff friendly, co-operative, professional and very helpful at all times.

"Everything was great"

kevnymark, Halifax, Canada 15/08/2018

Wouldn't change a thing, everything was lovely. The pool was great, the room was very nice, breakfast was great, no complaints! Free parking and a good location as well. Very comfy bed, modern tv, nice Jacuzzi in the room as well.

"Staff need professional training."

rstrickland521, London, Canada 13/08/2018

People there need better training in how the deal with guests. They were unable to locate our reservations. Therefore, checking was a nightmare. It took forever to get a room. We still don't understand why when head office in Phoenix had no problem locating them. The overnight manager / desk person was extremely rude and belligerent. Breakfast buffet needs a major shakeup. Eggs were super bland and watery; even with copius amounts of salt. Not much choice. Not hot cereal at all. Just scrabbled eggs and over cooked me. We were not impressed. This after all was a BW Plus. Day manager was very professional and was very apologetic regarding the reservations screw up. We will never go back to this BW.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

"too far from dieppe airport, but still pleasant stay"

33james66, Tracadie-Sheila, Canada 26/07/2018

Far from international airport, did not see if they offered shuttle service. Very comfortable and pleasantstay , only 1 robe offered in room for guest, we were 2 guests. Had to call taxi to get to airportin very early morning. Close to downtown and right next to highway, would recommend for shure , good, bilingual service available

"Great Hotel"

dspragg7, Quispamsis, Canada 25/07/2018

Love staying here for business or family travel. The Staff is always friendly and the Hotel is Always clean. It is close to everything as well...always my first choice when staying in Moncton. You won't be disappointed!!!

"Clean comfortable hotel"

AimEh75, Toronto, Canada 21/07/2018

We visited this location during a family road trip. The hotel was clean and the beds were comfortable. Our room was ready when we arrived and the hotel staff were pleasant and helpful. The location was good for our purposes. We would recommend to anyone who is visiting Moncton.

"Comfy location"

Terry_Edwards, Waterloo, Ontario 21/07/2018

Passing through Moncton, we needed a place to stay and this one jumped out on the list. It was a little hard to find only because the hotel is right beside the hwy and you focus on the other hotel across the street. Lots of free parking, off the hwy, right beside a mall (other side of the hwy) and close to downtown. As a runner, i was able to run through the mall parking lot down to the Chocolate River where they have a great trail along it. The room and bathroom were nice, the pool was a little chilly but the kids loved it. Hot breakfast was average for hotel breakfasts. Overall it was a good stay.

"Good, standard hotel"

MissR780, Edmonton, Canada 13/07/2018

Very much what you would expect from a Best Western Plus hotel. Clean, yummy breakfast, good amenities. Good location too - could walk into what I deem was the "downtown" area for dinner or drinks. I would stay here again.

"One night stay"

kidtripping, Ottawa, Canada 13/07/2018

We stayed here 1 night on a family road trip. The staff was fantastic. The desk was efficient and friendly. The breakfast staff were also gracious and on the ball. I found the eating space far too small for the size of the hotel so it was packed with many looking for tables. Also my sink didn't drain well, a personal pet peeve more than anything. All in all decent value and a good stay.

"Conveniently close"

993michelc, Sudbury, Canada 29/06/2018

This hotel is well located to many amenities just a few minutes from the airport, shopping center and the Main Street where there is plenty of restaurants to chose from. This clean hotel offers a hot breakfast and also has a pool. The service that you receive from the staff is exceptional.

"Good for overnight stay while driving through New Brunswick to or from Nova Scotia/PEI."

User 20/06/2018

This is a good hotel for staying while in Moncton. It is convenient to major transportation and we found the rooms comfortable and quiet. Need a car to get anywhere. We have difficulty finding the hotel roadside entrance because of poor signage at the ground level. It is partially obscured by adjacent buildings. Would stay hear again.

"Great stay"

helvill, Charlottetown, Canada 28/05/2018

Clean, very nicely furnished hotel. Staff were very friendly and helpful. Room was very comfortable and breakfast was probably the best complimentary breakfast I have ever had. Food was hot and delicious and lots of it.

"Clean room"

User 15/05/2018

My children enjoyed the pool. We had the suite and the king bed was comfortable. Room was clean. However, the sofa bed is not comfortable (very thin mattress and you can feel the spring). It was Ok for small children but not for an adult.

"Good quality for the price."

Tinika L, Dieppe 14/05/2018

Very friendly check in and they accommodated my request to be on a certain floor of the hotel. Room was modern, clean, well stocked and the beds were very comfy. Pool was a little dated and cool but was clean. The complimentary breakfast was excellent and the staff very friendly. Overall a very good stay. Would return.

"A new favorite!"

melcb, Cape Breton Island, Canada 04/05/2018

Stayed here from April 30- May 2nd while on work travel. Loved it!! Beautiful spacious room, good hot breakfast. Good location, close to mall and not far from downtown. Would definitely recommend and will return!

"Conference Stay"

Linda C, Fredericton, Canada 03/05/2018

I love to stay at Best Western Plus, the quality treatment from kind understanding staff ,never changes and this one in Moncton is no exception. I reported to a member of the laundry staff on our way to breakfast that the security lock on our door was very loose. By the time we returned from our very good breakfast, it had been repaired.

"Good place to stay"

D1365WTjohnj, Edmonton, Canada 02/05/2018

A clean, straight forward hotel that meets your traveling needs. The complimentary breakfast provides some excellent choices. The staff were helpful and professional. I'd recommend this as a place to stay if you are ever in the Moncton area.

"Great Place to Stay"

Raymond M, Antigonish 22/04/2018

Love staying here. The staff is very friendly and efficient. The rooms are nicely furnished and very clean. The hot breakfast was delicious plus many other continental choices as well. This hotel is in a very convient location for shopping, restaurants etc.

"Enjoyable Stay"

Jeff M, Summerside, Canada 29/03/2018

I stayed here recently with my kids. This hotel offers exactly what it should: decent rooms at affordable prices. As a plus, hotel staff are very friendly and helpful. Free continental breakfast. Champlain Place shopping centre is just an 8-minute walk away.

"Always good to stay at Best Western Moncton."

Chantal B, Edmundston, New Brunswick, Canada 24/03/2018

Evey time we went to visit my daughter in Moncton, BW is always the place we would stay because of the price and the quality. We never had a bad experience there. Now we don't stay there as much because my daughter has her own place and we stay there now; but last week-end I was spending a week-end with a friend and we stayed at BW. As always, I was very satisfied with the service.

"Not for Travelling Teams"

karenhicks2018, Halifax Region, Canada 12/03/2018

Do not book this hotel if you are in Moncton for a team event. It is clean and the day staff were pleasant, however they cannot cope with large groups. Our group was one of several teams staying at the hotel. We had requested a meeting room when we booked and were told none were available. The Hotel staff called the police at 7:30 in the evening on 7-9 year old little girls. We explained we had precleared our scavenger hunt/craft etc ... and then miraculously a meeting room was available. Our girls were in the meeting room until 10:30-11 then all in bed. At 8am our team manager was awoken to be told they had to comp rooms for others all night and if they received another complaint we were going to be removed from hotel.... however since our team was in their rooms we aren't sure who was causing the issue. Meanwhile...other teams from our area were at other hotels ... that were cheaper and the HOTEL STAFF were planning activities for the kids . This hotel has a vision of what they are...and a family hotel isn't it. We will skip the annual tournament before we stay here again.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
On behalf of our entire team i would like to apologies for exceeding your expectations.Your satisfaction is important to us and we will be using the feedback you fave us to implement improvements to ensure we offer a better experience for guest in the future. if i can provide any assistance please don't hesitate to contact me

"Will be back"

sjduggan, Charlottetown, Canada 03/03/2018

Very nice spot, modern and clean, great pool if you have a 5-6 year old. Friendly staff and close to everything. This is what Moncton needs, smaller quality hotels in a centralized location. And plank flooring on the main room floors, much more healthy then old carpet.

"Sheer excellence."

41trevorh, Saint John, Canada 03/03/2018

I booked a 1 bedroom suite for my wife and I on our 5th wedding anniversary. We got there much later than anticipated, but the room was immaculate upon arrival. The front desk agent said Congrats on your 5th year anniversary. Anything we needed at all it was provided to us, the breakfast was wonderful, and staff overly helpful and courteous. We will stay there again no question.

"Great spot to stay"

Barrie G, Summerside, Canada 25/02/2018

Another winner for Best Western! Check in was less than 2 minutes and a very pleasant reception. The room was an executive suite and was very clean. The breakfast was sufficient, with a good variety. We didn't get a chance to use the pool as it was a quick trip. The place was very clean and staff all over were very happy, it seemed. I'd definitely add this hotel to your travel list.

"Another Great Night In Moncton"

Matthew D, Great Village, Canada 12/01/2018

Always enjoy my stay in Moncton at the Best Western staff are courteous and helpful. Rooms are clean and smell clean to comfortable bed is comfortable as welll and the breakfast is always nice hot and fresh

"Stayed here 3 weeks before Christmas. No hot water, no cable working."

User 30/12/2017

Check in was ok but the front desk clerk seemed a bit impatient. Was looking forward to a nice hot bath or shower, but there wasn't any hot water. In the morning I mentioned it to the front desk and they said it was a hotel wide problem. Then when we turned on the TV the cable was out. I'm told that was a Moncton wide issue. I'll look elsewhere next time.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to leave a review , I apologized that you had to experience not having hot water while staying with us. We did look into the matter and it has been fixed. We value your business and hope you will give us another try

"Very nice"

donald2017510, Bathurst, Canada 30/12/2017

I stayed here several times for doctors appointment in Moncton and I just love here it's always clean and friendly service with a great breakfast .with lots of parking and very close to the malls

"Peaceful night sleep"

Bonita324, Charlottetown PEI canada 22/12/2017

Very nice newer hotel. It was very close to a busy roadway but did not find it noisy at all. Room was very clean and they had a very nice hot breakfast. The signage out front is very dark and hard to find driveway entrance on such a busy street, but once I found it had no issue when I returned after supper out.

"BW Moncton Hotel Review"

User 15/12/2017

Staff was great and very helpful. Hot Breakfast was a great touch to start the day off with. Great hotel but location gives it a bad exit. Getting into the parking lot for the hotel posed no issues however getting out during traffic hour times does create some issues with safety, but if one takes their time and is patient this should not be an issue.

"Dirty Rooms, Unfriendly Staff"

kellyfN801VH, Canada 15/12/2017

Although the property is relatively new and looks great on their website and from the outside, different experience inside. Breakfast was cold, poorly presented and breakfast room was dirty. My room was dusty, not just a little bit of dust, you could write your name. The bathroom was not clean. The front desk employees (2/3) were rude as well. I'm not hard to please, I travel a substantial amount for work and never complain, but I feel the need for this particular property.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for giving us the opportunity to reassess our housekeeping quality assurance system. You were promised a clean room. We did not live up that promise. I can understand your disappointment. Guest satisfaction is very important to us. To accomplish that goal, we have made several changes to the way in which our guest rooms are cleaned and inspected before being rented to each guests.

"If this is Best Western..."

Bose2, New Brunswick, Canada 03/12/2017

I have never stayed at a Best Western property before, I stayed here because of a Best Western promotion. I thought a Best Western Plus was on par with a Fairfield Inn, Holiday Inn or Hampton Inn. It is anything but; this place was more like a motel. The front desk clerk at check-in was rude and strange, I travel extensively and I don't recall such a bad arrival and first impression. The room was small and dingy, the bed was uncomfortable and linens were worn-out. The room was not particularly clean either. I would not return and would not recommend. Much better options in the Moncton area.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

"best western"

User 30/11/2017

room was extremely clean and inviting...excellent location, walking distance to a lot of other stores, restaurants etc.very helpful and friendly staff. rooms much better than you would expect from the outside appearance of the hotel...


User 15/11/2017

My go to favourite hotel in Moncton, perfect location right next to shopping & restaurants ! Friendly hotel staff and affordable prices. Breakfast was delicious, overall it was a great stay. We will be back !

"Good Place to Stay"

trainfan2000, Hamilton, Canada 14/11/2017

This is a very good hotel with nice rooms, friendly staff and a good breakfast. There is a nice pool available. The staff are very helpful and we have been offered our platinum level upgrade without any question. My only issue with the hotel is trying to find it at night. The large illuminated sign for the hotel is parallel to the road, not at right angles as most signs are. And it is high so it is seen from the highway level, not the street level. I have spoken to the hotel as to why they don't have a large illuminated sign at the entrance and the response is that the city won't let them have one. Anyway - once you find the entrance (if arriving at night) it is a great place to stay.

"Great Hotel"

jamiemA1736UQ, Lunenburg 30/10/2017

We had 12-13 rooms booked for young Hockey Team and the staff treated us great. They allowed the kids to be kids and they allowed them access to the pool, etc. I would recommend this Hotel to any sporting group looking for a place to stay.

"Great Stay"

Sssspooky67, Winnipeg, Manitoba 23/10/2017

Everything was great. Beds and pilllows are wonderful and make for a great sleep. Pool is okay, but no hot tub. Convinient walking distance to mall and restaraunts and NB liquor. Easy access to highways to take you to tourist destinations. Breakfast tasty but repetetive, three days same every day. Hot pancakes or waffles would be nice,

"Good Service and Very Decent Place"

User 18/10/2017

Nice clean place with friendly staff. I appreciate that they normally automatically offer me my diamond level upgrade without me having to haggle for it. Staying tonight in a suite, and it is beautiful.

"Adventures in Moncton"

Q2269XKbarbarah, Saint John, Canada 16/10/2017

I was very impressed by the helpful staff who upgraded my reservation and later recommended an excellent local restaurant. The room was very bright and comfortable. The breakfast was tasty and the woman who took care of things was “ right on the ball”.

"Last night on the road"

OldWill57, New Minas, Canada 15/10/2017

Final night away before we arrive home. Stayed here a year ago, generally positive experience. Great location to our morning departure location. Many restaurants within 5-10 min. drive. Tricky spot to get out of at a busy time. Registration was quick and courteous in my language of choice(English). Room was large and comfortable. Everything worked well. Breakfast was okay, small space for a full hotel, some guests were directed to have their breakfast in the nearby conference room. Will stay here again, when in the area.

"Excellent hotel"

Treb777, Newfoundland and Labrador, Canada 10/10/2017

The room was superb, very clean and comfortable, and the staff were extremely helpful. The breakfast had a multitude of options and was delicious. One of the best hotels I have stayed in. I will be definitely be staying at this hotel again.

"Good location"

User 08/10/2017

I felt the hotel was alright but tired! The towels and bedding were threadbare. The halls dark and the breakfast lacked freshness. The bathroom did not have any vents. The closet was tiny and in an awkward position. This hotel could use freshening up. It lacked vibe. The staff were plentiful and pleasant.


berniceHalifax, halifax 07/10/2017

We booked on line and I requested a first floor suite due to mobility issues. Was given a room on third floor at far end of hall as far away from the elevator. When I called front desk was told there are no suites on first floor and if I had called the hotel directly would have been told this. The television and rogers service was not good. Breakfast was passable but the second morning no food and had to go to front desk and ask. The air conditioning units need the filters cleaned as the dust on furniture and in the air after the room was cleaned was terrible.

"Very Nice spot"

CanadianCheek, Sydney, Canada 02/10/2017

We stayed in this hotel (on the first floor) for our wedding anniversary and it was a great little spot! So convenient by the Champlain Place Mall and lots of restaurants and anything you'd want a 30 second drive away. The fitness center was okay, a treadmill, bike and elliptical with some free weights, just necessities. Not the best sleep, but there is a unit in the room that blows hot or cold air, okay for the most part, we may just be bad sleepers. Would likely return in the future.

"Enjoyable stay"

V146QDchrism, Saskatoon, Canada 28/09/2017

Room was clean and breakfast was good. Pool area well maintained. Housekeeping made our room up early and that was appreciated. We would stay at this Hotel again. The hotel does have a Gym and it looked well equipped but I didn't try the equipment. The fridge kept our food cold but doesn't have a freezer. The ice machine on the main floor was well stocked.

"Great stop in Moncton"

shamblen, Halifax, Canada 26/09/2017

Located very near a shopping Centre with Chapters , Walmart , Linen Chest , Bass Pro - just to name a few stores. The employees were very helpful. Would certainly recommend this hotel. We will be back!

"Great friendly hotel and clean"

User 25/09/2017

Staff at check-in were super friendly and offered choice of floor and room location. Provided advice on driving directions and local food services. Very clean rooms and good location to downtown and quick access to airport.

"Best Western, Moncton"

R628PEbruceb, Burtt's Corner, Canada 25/09/2017

This is a newer building, well maintained and very clean. The staff were very helpful with all our needs. The complementary breakfast did not meet with my expectations and for that I would have to say that the value for the price is Average.

"Good value and feel welcome"

DC972, Toronto, Canada 21/09/2017

Front desk was great and very helpful in locating whatever was needed. Check in after a long days travel and greeted warmly. Suggested different eatery's after asking what I would like. Clean facilities. Would go back without a second thought.

"Acceptable but not great."

Lynda H, Toronto, Ontario, Canada 15/09/2017

The staff were very accommodating but the room felt a little dated. The lack of a fan in the bathroom was annoying. The breakfast space is very tight although breakfast was good. I might be inclined to look for something a little better next time.

"Comfortable Hotel"

Charlotte B, Fredericton, Canada 15/09/2017

This Best Western is very comfortable. The room was clean and the bed was comfortable, the breakfast was great and a nice variety. The hotel is also in walking distance to the Champlain Mall. Over all a Wonderful stay.

"Nice Hotel, Good Location."

DarGaTravel, St. John's, Canada 05/09/2017

Nice Best Western Property. Room was Clean, Well Furnished, Coffeemaker, Microwave, Refrigerator, Large Flat Screen TV. The location is the best feature, Located next to Shopping mall, Bass Pro Shop and a variety of restaurants, all in walking distance. The Breakfast area is a little small, Hard to find a seat at busy times. Overall, a good stay.

"10 minutes walk from Champlain Mall and direct access to Highway"

User 05/09/2017

I'm a big fan of Best Westerns this property is clean, with friendly staff and as always great beds. This hotel is located just a 10 minute walk away from Champlain Place Mall with easy access to the main Highway cutting threw Moncton/Dieppe so it's a simple choice for leisure and business guests alike.


555dalale, Fredericton, Canada 04/09/2017

Amazing hotel great service great staff clean and organized. I would definitely recommend it to my friends and family. Love the deluxe room and the 24/7 coffee service. Everything was great and the staff went above and beyond to make sure I was satisfied

"Great room"

natalief348, Cap-Bateau, Canada 02/09/2017

It was really clean and the room was just the right size for us. The staff are smiley and always ready to help us. I highly recommand that hotel to anyone who goes at Moncton nb instead it is for work or vacations.

"Nice hotel but not the best stay"

C5169BBchristopherg, Kingston, Canada 30/08/2017

When we got to our hotel we realized that there was a sports team there, which is fine, but it meant that the pool was very busy, and we didn't get to enjoy it. The hot tub in our room wasn't working, and they called maintenance to come fix it, which lasted all of 10 mins, and then broke down again. The wifi was very slow. The rooms were clean however, and the bed was comfortable. They opened up a conference room for us to eat in as there weren't many seats available which was nice. I'm not sure if I would stay at this particular location again, but it was a clean hotel, and mostly the circumstances (team) that caused some inconvenience....

"Great place to rest our heads"

Andersdotter, Goshen, Indiana 21/08/2017

We were delighted to find this hotel just a very easy short drive from the downtown area where many restaurants were available to us. The room was large and beds very comfortable. Everything was clean, There were hot and cold breakfast items, though my husband did notice there were no waffles. We would definitely use this hotel again.

"Great stay!"

janetmaclaggan55, Bathurst, Canada 20/08/2017

Best Western Plus in Moncton is worth every penny! We had great service from the moment we checked in until we left. The room was immaculate and so spacious! It was so convenient to all kinds of Moncton attractions and shopping. We will definitely stay there again!

"One Night Stay"

Ian W, Halifax, Nova Scotia, Canada 20/08/2017

Great location just off the main highway, close to shopping with a large mall just across the other side of the highway. Nice hotel, helpful staff at the front desk comfortable bed and a nice breakfast included. Been there last year and will be back next year.

"Nice hotel"

cynthiagE1948RQ, Ottawa, Canada 19/08/2017

Nice hotel in a great location and not too far from downtown. Our room was also upgraded for us because we are rewards members. The breakfast was nice but not a lot of seating is available so that could probably be improved. They also only have one elevator for the building.

"Housekeeping needs improvement"

Myles_Long, Ontario, Canada 19/08/2017

We stayed at this hotel for 3 nights. The best thing about this hotel was the location. It is right in the center of the downtown area, right beside the Champlain Mall. It's a great base to start from, to tour the area attractions. As for the room, we found it was very tight, with little extra space to move about. Although there was a fridge and safe in the room, there was no microwave. We were not pleased at all with the housekeeping staff, which seemed to be doing the bare minimum. The toilet for example had not been cleaned once our entire stay, and hadn't by the look of it, for some time. The breakfast area is smallish, and was always crowded. It had your standard breakfast fare,which we found to be good. Overall, at $170. for each night stay, we expected much more from this hotel.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
thank you for taking the time to write your review , on behalf of our entire team i would like to apologize for not exceeding your expectations. we will use your feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. i hope you will consider staying with us again so that we can have another chance to provide you a superior experience.

"Newly renovated hotel"

RemoSimo, Richmond Hill Ontario 17/08/2017

Stayed here 2 nights. Great location right off the highway and close to mall and restaurants. Hotel is clean and newly renovated. Room is spacious and no issues. Staff was friendly. Would stay here again if we are in the area

"It was fine, I guess"

Andrew H, Ottawa, Canada 16/08/2017

Stayed here for two nights in July 2017 during a trip around New Brunswick. Positives: The staff was generally quite friendly. The location was good, being very close to the highway and amenities. Lots of parking. The rooms were fine. Nothing special. Negatives: The cleaning staff didn't throw out the obvious garbage in our room (an empty pizza box on the desk). I had to bring it out myself. The wifi was atrocious. It kept kicking me off the network every 2-5 minutes. By far the worst internet I've had in a hotel in Canada. When I asked about it, the staff said there was a network problem a few minutes earlier, but it persisted into the next day. I accidentally got onto the highway when trying to pull into the parking lot. Where to turn was not the most clear. Conclusion: Terrible wifi and a bad experience with garbage pickup left a bad taste in my mouth. It isn't a BAD hotel per se (which is why it got a 3 and not a 2), but I will never stay here again.

"Over night stay "

User 13/08/2017

We arrived in the afternoon on Saturday and our room was ready. It was spacious and very clean. It is located near shopping, if that is important, and close to many restaurants and tidal bore park. The bed was super comfortable for me though others might have different ideas of comfort in a bed. We definitely would stay here again.

"Very nice, but missing some basics"

tjenkins41, Charlottetown 12/08/2017

Very nice property and very nice room. Couple of issues. WiFi was a real pain and flakey, that's simply not ok in a hotel anymore for business or pleasure. Had an issue with ants but nobody else in our group did so we think it was a one-of. Property is nice, new interior and furnishings. Pool is kind of small if that's what your travelling for. Really like the drive up ability of our suite when lugging things for the kids etc. Staff was excellent and very helpful. Breakfast was good and again staff great.

"Professional, clean hotel with helpful staff"

chrisdA8855MH, Ottawa, Canada 11/08/2017

This hotel was great! The location is great for mall, restaurants within a 5 minute walk. Highway close and 20 minutes from Hopewell Rocks, Magnetic Hill and other attractions. Clean rooms, professional staff who provided maps, brochures and directions to local attractions.

"Ok Stay"

J R, Halifax, Canada 07/08/2017

We stayed here for the long weekend. Positives: Location! It's located directly across from the mall and it's easily accessible. Easy check in and check out. Hotel was full but quiet - nice bed and good night's sleep. Negatives: The decor is odd. It's been updated but it's very very grey. Too much grey - the hallways are dark. It's not super inviting. Although that's just my opinion and doesn't affect the overall stay. Breakfast: The breakfast area is way too small for the amount of people. We were standing on top of each other at the counter. They ran out of food twice. First day they ran out of french toast, there was no yogurt, the next day they ran out of fruit and I didn't end up staying for breakfast. The breakfast options were a little disappointing compared to other best westerns. The breakfast worker, although a lovely lady, was complaining about the guests from the previous day to other guests. Not great. The pool is small and felt really crowded. There were no towels - we had to go ask at the front counter. Our room was nice, however, I noticed the shower curtain was mildewed and needed to be replaced. Our sink and bathtub seemed to be backed up because they weren't draining property. They cheaped out the office chair - it was flimsy and had no arms. I couldn't sit in the chair to do work. The arm chair in the room was hard as a rock. Also, my husband found a sock near the bed that wasn't his. Overall, this hotel is an average Best Western. Doesn't live up to the standards I expect from BW. It's more like a budget or travelodge at BW prices. Probably won't stay here again. There's lots of options in Moncton: Stay at the Fairfield - that place is amazing.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review, we will take your feedback to make some improvements. we appreciate your business and hope to see you again

"Very Clean"

infoG5290ZU, Cow Head, Canada 06/08/2017

Very nice hotel but a little too expensive. We stayed at other Best Westerns that were 70.00 a night cheaper and rated just as good or better. If I stayed again I would be requesting a better rate . We have stayed there before but don't remember the price being that high

"Passing Thru"

Ro M, Elkhart, Indiana 30/07/2017

We stopped here on way from Saint John NB to Halifax. It was a good stop geographically that allowed enough time for Hopewell Rocks & Fundy National Park. The reason for my poor review is that this Best Western Plus had 3 issues within management control that they performed poorly: 1. Garbage cans at entrance overflowing and trash in our room from previous guests. The outdoor garbage can was never emptied during our entire stay, despite the large amount of trash that accumulated. Also there were empty beer bottles in our room upon arrival. 2. INTERNET is miserable. The worst wifi I've experienced at a hotel 3. Breakfast food was limited as French toast ran out out by 9:00am. The dining area was too small (no empty tables) and dirty. Positives: 1. Friendly front desk staff 2. Laundry washing machine & dryer on site 3. Accommodated our request for 1st floor room

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Just OK"

User 29/07/2017

We stayed at the Best Western Plus in Bridgewater & thought this hotel would be as lovely.. but unfortunately it was not. Our King suite was beautiful & clean & had its own drive up access door to each suite, very convenient. The bathroom was large & well laid out. Zero complaints about the room. The pool was very very small & needs updating! There were 7 people in it & it was crowded. No hot tub either The breakfast was very average & should be called " continental" as the hot items had run out by the time we got there... like at 830 am. The seating area was far too small.. like maybe 7 small tables squeezed into the breakfast area. This hotel needs some updates. Not all Best Western Plus are the same. Not sure we would stay here again


Gwen G, Calgary, Canada 26/07/2017

Had a one night stop in Moncton. This hotel was very nice and extremely convenient. The beds were very comfortable. The breakfast was good and plentiful. Although my one complaint was that the bananas were very green and could not be eaten for a few days.

"Good, clean family friendly spot"

MichaelGP, Ottawa, Canada 23/07/2017

The staff were friendly and helpful, and we stayed in the executive suites which looked quite newly done and was spacious for a family of 5. The breakfast was hot and plentiful, and they filled everything often. For family or business, great place to stay, only a few minutes from downtown. Would definitely stay again. Tip... if you don't want stairs or elevators, stay in the first floor. There is drive up parking, and it's a secure steel door to your room with card access to make in and outs easy.

"Great hotel"

Heather M, Ontario, Canada 23/07/2017

Great location. Missed having a hot tub after lots of walking on our trip. Helpful,polite staff throughout. Easy to find - right off the highway. Newly redecorated room. Only complaint was dirty duvet.

"Rude Staff"

User 17/07/2017

They were rude. The internet stopped working for us and when we went to get help at the front desk, they were very rude and didn't believe us. The rooms were comfy, but when I asked for more towels I was told "How did you use the 4 provided already?" Well maybe because there were 4 of us staying in the room? I also remember booking with a CAA rate and when I asked about it during check out they told us it didn't exist so I ended up being charged way more than what I was initially planning on.. Will only stay at this location if I absolutely HAVE nowhere else to stay. Very rude staff.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. on behalf or our entire team. I would like to apologize for not exceeding your expectations. Your satisfactions is important to us and will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Moncton NB Best Western Review"

User 17/07/2017

This hotel offered our group of ten a fabulous stay during our trip. We were travelling as a sports team, and they were very accommodating. The rooms, and guest areas were clean, the staff was friendly, and the complementary breakfast was great. Would highly recommend this hotel.


loredanamih, Montreal, Canada 17/07/2017

I'm not sure that the room that we took is worth so much money!!!! Maybe it was because our room was behind the employees room, no view and a little bit noisy during the night. Room doesn't match the price. Thank you!

"Good spot to stay"

Kevin J, Stratford 10/07/2017

Good location, quiet, clean, good breakfast. Could use a few more ice machines and WiFi was a bit funky, but overall a good place. One could walk to the nearby mall but traffic is heavy. Have stayed here before and will stay here again.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we appreciate your feedback

"Nice room, price not acccurate"

Roseann M, Charlottetown, Prince Edward Island, Canada 09/07/2017

Nice big room, had a huge hairball in the room and a spider!! Internet was terrible!!!! Bottle of shampoo was clearly used by a previous guest as it was 1/2 the room available was 159.00 called to book and was told the room available was 171.00

"Plus what?"

skaszab2016, Toronto, Canada 08/07/2017

You pay for an average motel type experience. The staff were friendly but the room small and aged. The door did not close well and the sink was blocked. Location was o.k. .but not many good restaurants in area.

"Great place to stay"

W1191MNdenisem, London, Canada 05/07/2017

Great location and would stay there again. We would have loved a hot tub to relax in after the long drive that day. But we also knew they didn't have one before we got there so no worries.Nice and close to restaurants.

"First and last stay"

robertrB6046SZ, Halifax, Canada 05/07/2017

Hotel difficult to get in and out of. Room was very cold. Bathroom was not clean and the bed sheets had washed tissues in them.Breakfast was good, but the service unprofessional. Server never stopped talking and complaining about working alone that particular morning.

"Very Convenient Location"

shameerp1, Mississauga, Canada 03/07/2017

I had a very relaxing stay at this Best Western. The room was clean and a decent size. It was my first time in Moncton and the staff was really friendly. Breakfast was also included which was a great bonus. There was free parking. This hotel is located very close to a shopping mall which was very convenient as well as a lot of restaurants and a gas station right across the street. I visited hopewell rocks, the magnetic hill, and even PEI (all by car) while staying at this location so it's a great spot! Would definitely stay there again!


James L, Westerly, Rhode Island 02/07/2017

The hotel staff are nice, the rooms very clean and comfortable. When we arrived at checkin I had already been upgraded due to I am a platinum member. Very good location close to major attractions and restaurants.

"Great stay"

E7230CNnicolen, Bouctouche, Canada 02/07/2017

Great hotel! We had a 2 day conference in Moncton and stayed one night. Room was clean and spacious. Nice little pool! Close to mall, many restaurants and Theatre. Great stay! Wonderful complimentary breakfast. Would definitely stay again.

"friendly service"

972stanleys, calgary, Canada 29/06/2017

This hotel is centrally located in Moncton. The staff are friendly and helpful and the rooms were nice. Express checkout made the morning rush easier. I will be back for sure. There are many amenities nearby and the local map that they supplied was very helpful.

"Most comfy beds ever!"

225vickis, Amhert, Canada 26/06/2017

The hotel was clean, staff were friendly and the bed was them most comfortable I've slept in for ages!! The hotel is in an excellent and easy to get to location even if you are not familiar with the city.

"Short stay"

User 23/06/2017

We stayed here on our way home from Maine. The hotel staff are very friendly and our room was comfortable and clean. The wifi wasn't working the best and we were told they could give us a different access code and that might help but we were only staying one night so we were fine. The breakfast was good but the sitting area is a bit small. Convenient location for restaurants and shopping. We will stay here again.

"Great Stay"

wolvesmgr, Haliburton, Canada 13/06/2017

We stayed a couple of nights at this hotel. It was very clean. Breakfast normal for a hotel. Very close by driving to a mall nearby. We could hear the freeway but it didn't keep us awake at all. Ask for the map to go to Hopewell Rocks as it bypasses all the city traffic. It was a very nice drive on country highways. Staff very helpful.


Wglenn W, Dartmouth, Canada 12/06/2017

Good hotel but slow staff at check in. Shift change? Food average, confined breakfast area, friendly breakfast staff. Centrally located. Not as good as last BW we stayed at. Near lots of amenities. Would stay there again. Honoured CAA. Good rates.

"Nice stay"

Dion S, Halifax, Canada 12/06/2017

The room was clean and well cared for. Location in town was convenient. The breakfast was ok, not a great selection of items. Was recommended a pizza location by the staff, we ordered from the location and the pizza never did arrive.

"Great choice in Moncton"

MelandLuke, Halifax, Canada 11/06/2017

Enjoyed a short 2 night stay at Moncton BW. I would for sure stay here again. I found the property to be very well maintained and gives a very good first impression. The lobby is modern and well appointed. Check in was a breeze. The standard room I had was very clean. I found the bed and pillows very comfy. Lots of plugs to charge your devices. Shower had good pressure and bathroom clean. The closet was very small, and the TV/Cable was sub-par. Overall I was very happy with my stay and would return & recommend.

"Late but welcome"

Christian E, Richmond 31/05/2017

It was a short stay but very refreshing. Close to the University of Moncton and city center. A lot of parking spaces. A clean hotel. A place to be in Moncton in the lobster season. Thank you and see you next time.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review we appreciate your feedback. looking forward to serve you again in the near future

"Pretty Good for the price"

Stokil1, Halifax, N.S. 29/05/2017

I stayed here 2 nights in May 2017. I was checked in very efficiently but was handed my room key with no information. I hadn't stayed in the hotel before and had no idea where my room was, what time breakfast was served etc etc. I had a King room which was a good size and clean. I was on the first floor next to the laundry room. Not a significant issue except quite loud after 7AM (I was already up both days). An oddity - the room floor titled toward the last 6 feet of the room, including the bathroom. It was an odd sensation. Wifi was good. Hotel was relatively quiet even though I was quite close to the lobby. Breakfast area is small, and food is standard 'free breakfast' fare. Not sure I would pay a standard rate to stay here though. There are better options. However, on my discounted business rate it is worthwhile.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review we appreciate your feedback it gives us the opportunity to improve. we appreciate your business hope to see you again

"It's all in the details"

swb01, Halifax, Canada 25/05/2017

Stayed in an executive suite here recently as I was attending a convention at the kay arena. The hotel was located nicely for this trip as it is just off the highway and minutes from the arens. Pros - The hotel and suite were clean. - I found the parking convenient as the executive suites also have an outside card accessed door. - The executive suite is large. - The executive suite had 2 televisions. - The bed and bedding were comfortable. Cons - The staff were not overly friendly. - There was only 1 ice machine near the lobby which is inconvenient for the executive suite section. - When booked the web site stated the suite was to have a fireplace and this was confirmed when I called hotel directly the previous day to confirm my reservation but the suite did not have one and was told by staff it has not for a long time. - The hotel does not offer on demand movies which is odd. - The included breakfast was not of high quality. Overall I might stay at this hotel again and may or may not recommend it. If the staff were more friendly, they had in the suites what is advertised, and they offered on demand movies I would definitely stay again and recommend it.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review, I appreciate your comments and will definitely share will all the staff, so we can improve on the quality of our customer service . hope you will give us another chance

"Decent BW+"

tshep42, Halifax, Canada 20/05/2017

The BW+ is on the higher end of the discount hotels. There is a small fitness room and small pool. Breakfast is included and although it is all the standard items, it's all pretty tasty. It is busy unless you get there early. The room was clean but not properly stocked. We had little toilet paper and no extra roll. The room was an interesting shape with a separate living room, bedroom and the bathroom in between. A minor complaint was that the door to the bedroom didn't stay open and we had to use a shoe to keep it from closing. The bed was comfortable. The room comes equipped with all the usual things you'd expect including a mini-fridge and safe. I see reviews critical of the staff. We had very limited interaction but what we did was all fine. The hotel was packed with a volleyball tournament but we heard no noise at all, and our room was on the first floor.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we will pay more attention to details when stocking our rooms. Once again thank you and we look forward to serving you in the near future

"Very Comfortable Stay"

sunshinejaye, Dartmouth, Nova Scotia 19/05/2017

This hotel is the perfect stop over place if you only need a night or two. The service was prompt, polite and helpful. The bed were the softest I'd ever slept in. My 10 year old wanted to take the mattress and pillows home! The rooms were on the small side but very clean. The bathroom was a good size although there didn't appear to be a fan so the room got hot quickly after a shower. The only issue I had (and admittedly minor) was the small room size and small breakfast area. Yes, you can eat outside but the location being off the highway doesn't make for a quiet experience. So if the hotel offers a breakfast that's complimentary it would be great not to be elbow to elbow with another guest. But really that's it. Otherwise it is a very nice hotel, and I would stay there again if in the area.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we appreciate your feedback and look forward to serving you in the near future

"Great stay!!"

NatalieDSullivan, Florenceville-Bristol, Canada 16/05/2017

My son and I stayed here during a hockey tournament in December and very much enjoyed our stay. The staff were very helpful and friendly and the hotel was close to the mall and Brass Pro Sop (so that made my son happy). Very comfortable sleep and clean room.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review. we appreciate your comments and hope to see you again soon

"Relaxing Night"

Daisy052, Summerside, Canada 02/05/2017

This was a overnight stay in Moncton to get a bit of shopping done and relax for the evening. Check-in was friendly and fast. The room was basic with two queen beds and a small fridge. The coffee maker cord couldn't reach the outlet from the table. Beds were comfy. Room was reasonably clean. We enjoyed a nice quiet evening to relax. We asked for extra towels at the time of booking and were happy to see them when we entered our room. Check-out was friendly and efficient. We are staying again for three nights in July.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
Thank you for taking the time to write a review and we look forward to seeing you in July !

"Terrible staff"

kimjA7996JQ, Saint John, Canada 01/05/2017

Terrible management and rude staff. Over priced for the quality of the rooms, would not recommend. You will receive noise complaints when making minimum noise. Staff do not take anything seriously. I would have rather slept in my car.

Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
I would like to apologize for the rude treatment you experienced from the staff. The behaviour of the staff involved in no way reflects the standards to which we hold our employees. I appreciate you bringing this matter to my attention and hope that you will give us a chance to make it up to you . We look forward to serving you in the future.

"Best 3 hour sleep ever"

stevenmH3691AG, Victoria, Canada 30/04/2017

We left ourselves with only a few hours before an early morning flight so we had to sleep fast. Rae room and bed were so comfortable that we did manage to get a restful sleep even though we only had 3 hours to do it on.

"Relatively clean but terrible staff"

Ashleyda88, Bouctouche, Canada 23/04/2017

We're big fans of the best western chain, we stay at them often while away for work meetings. This is not the first time we've stayed at this hotel however it may very well be our last. We reserved two separate rooms for this stay, a king jacuzzi suite in the executive wing and a double queen room. Both rooms were relatively clean with the exception of our jacuzzi tub which I cleaned myself because there was hair and black bits on the bottom. We could not get in the pool during this stay because the entire time we were here it was filled which is beyond anyone's control I guess. My husband went to the front desk to buy a bag of chips and they refused to give him back his change so he chalked it up to them needing it more than we did. The lady working the breakfast got snappy with us because we didn't know the pancake machine was broken and we had tried to use it, she then proceeded to tell us why it didn't work, that the wrong part was ordered, where it was ordered from and her entire life story. Quite unprofessional. Even upon checking in the front desk clerk was very short with us and appeared to be judging us-- now I really do hate to say this but it makes me wonder if it's a reaction to race. The one positive experience I had was when I went to the front desk this morning to ask for a pen and paper, the lady working was extremely pleasant and helpful! (And no fault of her own but isn't there supposed to be a pen and paper in each room anyways? Which I believe is housekeepings job so that makes you wonder if they can't replace simple items what else is being missed?) If you're looking for a place to take a nap and don't plan on speaking to anyone I guess this is the place. Beds are comfy, rooms are spacious, breakfast has a variety of yogurts,cereals,fruits,juice,bakery items, eggs and sausage.

"Great value, clean hotel, excellent service!"

jojoPei, PEI 22/04/2017

The hotel was clean, free breakfast was great and the staff were awesome! The decor was a little dated but that didn't impact the overall quality of our stay. Our room had a mini suite which included a microwave, mini fridge, toaster and counter area.

"Great stay"

M4515FDmelissal, Kentville, Canada 20/04/2017

Great location, beds were very comfortable. Pillows were amazing! I could have liked to have more towels left in the room. I wish that had of been something available more for smaller kids. Like a play room with some climbing structures.

"Great for All Stays"

michaelaI7840NC, Fredericton, Canada 20/04/2017

I highly recommend this Hotel, staff is great, comfortable room and included breakfast is a great added value as well as good food. I have stayed here for business and family events, all have been excellent.

"Home away from home"

Armand L, Arichat 19/04/2017

When I am in Moncton I often stay at the Best Western Plus. The location is great; close to all the places I have to visit. It is close to schools and the university. The staff is friendly and helpful. The breakfast is very good and there is a good variety. I always look forward to my stays it is something I don't have to worry about even though my job can be stressful.


lynda b, Thetford Mines, Canada 14/04/2017

Inside was better than outside, not the usual BW big place, room was very nice. Hate it when the ice machine is only in lobby, easy to find, excellent price, parking included which is surprising since at other hotels in area charge for parking


User 13/04/2017

We stayed here before our trip to Jamaica. They allowed us to leave our car free of charge which was great. The day we arrived we had issues with mistakes on our booking and receipts etc. The staff was not overly helpful. The next day when we checked out the night staff had to fix mistakes still not done from the day before. Our room was clean and updated.

"Clean, noisy but not rowdy"

Ashley E, Saint John, Canada 10/04/2017

The hotel was very clean, the staff was very helpful. The cooling/heating systems in the room was very noisy, and it would shut off with a loud thud. Road noise was also an issue, even with the window shut you could hear vehicles on the road, the hotel is located at the end of a highway, so vehicles a slowing to enter a traffic circle, and Moncton is a transportation hub so many tractor trailers are on the roads around the city. The pool is very small and shallow, and the exercise room has only 5 machines. The free hot breakfast is seriously over crowded, and the poor lady working by herself was over worked. So again, very clean, nice staff, and have breakfast else ware.

"Not very accommodating "

User 09/04/2017

First time visit at this hotel. Very excited to visit as the photos look Incredible. I was very bothered by the day staffs attitude. I called to ask about early check in and after being in hold for 5 min. The lady was rude and said she couldn't because my room wasn't ready. After asking when it would be ready she still couldn't tell me, just said to call back in an hour. I waited almost 10 min at the front desk to check in when there was only 2 people in front of me and 2 people working. I was not acknowledged after they finished with the guests until few minutes later even with 2 employees working. The room was okay, however I requested a cot 2 days before and still had to check if I could get one the day of. The reason i called ahead of time was to make sure I was able to get a cot. There was also a blood stain on our duvet. I also asked for a late check out at 12, when I called they said they cant give me an answer but to call in the morning, again, another inconvenience. The breakfast was very disappointing. And the staff had a poor attitude. The hotel itself is very nice, however the staff were not at all accommodating to my requests, that were very simple.

"Boat Show"

melanieed2017, Lunenburg, Canada 02/04/2017

We stayed here because we attended the Boat show in Moncton. Good shopping nearby. Bass Pro shop across the street. Sears mall close by as well. There is also a Costco down the street a little further.


waynegaudet, Tignish, Canada 31/03/2017

check in and out was quick,room was nice but if you take a double bed room were tight for space,breakfast was great,place was clean,a little noisey till 4 in the morning but you can expect that at times,overall stay was good.for the value

"Comfortable, clean and friendly helpful staff"

H5741MZlauras, Lower Sackville, Canada 26/03/2017

Rooms, beds were very comfortable and clean. Staff was very helpful. Location was perfect in relation to shopping. Breakfast was very good and plentiful. Hotel amenities were clean. The usual superior hotel that I've come to expect of the Best Western chain.

"Clean and comfortable"

trainfan2000, Hamilton, Canada 25/11/2016

The lobby is small and the breakfast room off to one side. The staff was very helpful and courteous. The rooms are pretty standard North American size and there is nothing unusual about them - they are clean and functional. The beds are comfortable and the rooms are quiet ensuring a good night's sleep. The bathrooms are the usual size and everything was in excellent repair. The hotel is close to major shopping and gas stations. The breakfast is the usual BW fare with eggs, waffles, fruit, etc. The breakfast room is a bit small and some people take their food back to the room or eat in the lobby at peak times. Lots of parking and easy access back on to the Trans Canada Highway.

"Comfortable and clean"

Felix D, Edmundston, Canada 14/11/2016

We enjoyed our two night stay at this hotel. Renovated recently, the room are comfortable and clean. Reception was acceptable and the morning serve yourself breakfast nothing more than what is required (egg beater scrambled eggs, toast, bagels, good coffee, bacon, jam, etc.) but met expectations.

"Stay was OK"

chefdano49, Ottawa, Canada 11/11/2016

I stayed here last week on my way back from Cape Breton. It was OK. No real bells or whistles. The room was clean, BUT the bathroom had one issue. Being a guy, we lift the seat when using the toilet for a #1. Well this toilet seat had issues. There was red and black/brown colors on the bottom of the seat. Urrrggghhhh ...... Yuck !!! Even though this is small issue to some; too me, it's a huge issue. Firstly, it should be any easy thing to clean ( believe me, it was; I immediately cleaned it up ). Secondly, how can you miss this while thoroughly cleaning a room !!! Secure parking is limited. Location is so so. There was a few other things; but small and not worth mentioning. I guess I was just a little jaded over the toilet seat. All and all; it was fine. Probably wouldn't stay here again.

"Great Stay!"

Paul S, Bathurst, Canada 03/11/2016

The staff were great and the rooms were just amazing. Most comfortible bed I have slept in for years. The complimentary breakfast was exceptional. Over all I would rank this a top place to stay at while in Moncton

"great spot"

bonniem307, Halifax, Canada 17/10/2016

great value and location when staying in Moncton either for a concert or shopping. Breakfast included and free wifi is an added bonus. Rooms are very clean and decor is modern. Staff are friendly and provide any info you made need for the area.

"Magical Stay at BW Moncton/Dieppe"

Lynda D, Calais, United States 17/10/2016

When traveling to the Moncton/Dieppe area, we make every effort to book a room at this BW. The property is convenient to our family, area attractions, and business meetings. Breakfast room offers a wide selection, the fitness room and pool allow for exercise, and the in room wifi and computer in the lobby make checking email, etc. convenient. The staff is most professional and seems to serve guests in both official languages with ease.

"moncton business"

Terry C, Waikoloa, Hawaii 06/10/2016

No problem with the hotel, but watch the price quote carefully when booking online with BW. I got a US dollar price on a Canadian property - about a 25% difference. I didn't notice this until I checked out and then it was too late as I had 'agreed' to the rate at check-in.

"Great Hotel"

Jean T, Truro 03/10/2016

We stayed at this hotel after staying in two other Best Western Hotels in Maine. Aside from the fact that this is a fairly new hotel, it was the cleanest of the three. It was certainly nice to stay in a newer hotel. Beds were really comfortable, staff were great and the breakfast was awesome. The lady that looks after the Breakfast Room is definitely an asset to Best Western. Very pleasant, kind and efficient. Well done to all the staff.


MexicoApril, Sunny Corner, New Brunswick 25/09/2016

Spent this weekend at the Best Western Plus in Moncton, the accommodations were lovely, clean and staff were friendly. However, I was disappointed in one aspect, I am a Best Western Rewards member and when I was planning my trip I looked on line at prices. I am most comfortable booking directly with the hotel so I called and asked for the "preferred" rate that was on line. I was told "Sorry you have to book on line to get that rate". This morning at check-out I mentioned this to the gentleman waiting on me, he informed me there was indeed a discount and if I had asked "him" for it when I called he would have accommodated me....but since I had paid my bill I guess he didn't feel it would be a nice gesture to say, "However I can discount that now"...No, just sorry. Well sorry seems a little lame - I thought membership in an awards club would have meant I automatically got a discount, apparently Best Western doesn't feel that loyal customers are worth that extra 15-20% discount that they can get by booking through a third party. Like I said, the hotel is definitely lovely just disappointed in their booking policy.

"very comfortable stay!"

Megan C, Dartmouth, Canada 18/09/2016

I really appreciate the consistency whenever I stay in this location. Very positive upgrades and location is so convenient. Always my first choice for Moncton. It had been a couple of years since my last stay and I look forward to my future booking a few weeks time.

"Nice place, horrible staff"

waldrel, Knoxville 15/09/2016

This gets a one only because of the rude employees at the front counter. We spent one night here on a road trip. The facility is very clean and adequate. Rooms are nice size and beds comfortable. We left before breakfast, so I cannot speak to that. One thing I can speak to though is the staff at the front counter. When checking in, I waited about 15minutes while 2 clerks were gossiping. They did not even look up. Another clerk was busily typing on her computer and also did not look up. There was a maintenance man standing there just looking out into the ether. After asking if anyone could check me in, one of the gossipers said the one typing would do it. I eventually was checked in, but was told to wait 10 min for the room to dry as they had just finished cleaning it - the room is fine, so I assume the folks who clean them care about their jobs. I later went back to get ice – since the only ice machine is on the first floor in the lobby – and asked a fellow at the front counter if this was the only machine. He was eating a banana and could only nod his head yes. If I owned this property, I would fire the manager and the front counter staff immediately. They are rude and inattentive and it lays at the feet of the manager. The facility is fine if you can ignore the rude people at the front counter.

Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
I would like to thank you for taking the time to write your comments about your experience at the hotel, on behalf of our entire front desk team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience

"Great place, very neat"

Andre F, Montreal, Canada 12/09/2016

Very clean place, efficient service, Very quiet, well located. Lots of stores near by. Good breakfast in the morning. Nice pool. First time there, but considering to go back. Had easily a room change from prior reservation. Staff very friendly.

"Nice Play to Stay"

Robert R, Atlantic Beach FL, United States 11/09/2016

Drove from Brooklin ME to Moncton NB and checked in. Staff was nice and helpful. This hotel is a good value for the money and I would certainly stay here again. Asked a lot of questions which front desk staff answered and offered a bunch of insights for things to do in the area

"Fair stay"

caper2844, Halifax, Canada 05/09/2016

First nite was a single queen room,Nice but small tv,Breakfast had NO variety.powdered eggs and warm sausages.Second nite we had 2 double beds but the room smelled like sweat.Same boring breakfast. Would rather stay at Comfort Inn !!

"Great stay at this nice hotel"

Vickie B, Black Lick, United States 04/09/2016

This was the first hotel that we recently stayed at when we entered Canada. It was very nice and we found a great place to eat while staying their. We love microbreweries and find they have great food so we went to the Pumphouse brewery close to our hotel. Great food and beer. They had a really neat made to order pancake machine for the breakfast. Push a button and a custom pancake was made just for you. Every hotel should have one of these machine. I would recommend this hotel to everyone.

"Quiet friendly place to stay !"

MarleneM117, Brampton, Canada 04/09/2016

This hotel was situated near the highway and close to a shopping centre. It made it easy to get to downtown and to visit the Bay of Fundy. The staffs were friendly and very helpful. The only problem was the breakfast area could have been larger as some guests were not able to find a place to sit; however, they were accommodated in the conference room across the hall. It was a quiet friendly place to stay! Marlene

"Loved the suite"

martina08, Halifax, Canada 30/08/2016

We just had a quick overnight on our way through, but the suite with the separate room was exactly what we needed. With a toddler and newborn one challenge is keeping things quiet through mid-night wakeups - and the door to the separate bedroom was very sound proof. The king bed was very comfortable, and having the pullout in the main area worked well. Also, each area had it's own flat screen which was nice. Breakfast was ok - we were there by 9 so crowds weren't a problem. We didn't use the pool so I can't comment. Staff were friendly. We'd stay again.

"great place to stay, great bang for your buck"

Liz L, Ontaio, Canada 26/08/2016

Super friendly staff, clean hotel and rooms. Good breakfast choices, easy internet access and free parking Room are spacious, well laid oout and clean. Conveniently located with several restaurant choices.

"Double Beds"

Clifford H, dartmouth, Canada 22/08/2016

One double bed for two people in this day and age is not a good industry standard for a chain of Hotels that have such a good reputation. I would think twice and carefully before booking a room again. I'll likely lose my rewards card but certainly was not pleased.

"Good Location - Updated Rooms"

wkainula, Thunder Bay, Ontario 13/08/2016

Enjoyed our short visit to Moncton and found this hotel offered clean, upgraded rooms at affordable prices. Good breakfast variety although they offered limited facilities sauna or hot tub. Reception staff on duty could have paid some attention to other patrons rather than have 2 staff members focussed on 1 customer.

"An ok place"

Yaso24, Brandon, Canada 12/08/2016

I was only there for one night so I didn't explore the whole hotel. My only two complaints were: 1) My bathroom sink was blocked; the water took forever to drain so it would get gross when brushing your teeth or washing your face 2) The bathroom soap smelled terrible and made the whole washroom smell like urine Other than that, the rest of the room seemed clean. But perhaps if I'd stayed longer, the issue would have been fixed by staff. The ones I encountered seemed very nice. The room size was quite large and the bed was comfortable. The location seemed central to getting to other tourist destinations like The Hopewell Rocks/The Bay of Fundy, if travelling by car. And also you are walking distance from the mall.


User 12/08/2016

Nothing special - just your average best western. It's not as nice as other bw plus in other cities, but it was clean. I found the breakfast area a little cramped. There aren't very many tables available so I just took breakfast to my room and ate it there.

"Fine modern facility"

Tulafaye, Tucson, Az 12/08/2016

A very clean newer hotel with a faster wi-fi than we have at home. Excellent breakfast, gas and shopping nearby (and an incredible restaurant....Tony' Bistro within (2) miles). The room had a fridge but no microwave, curiously. Lots of parking, easy in and out. We recommend it.

"East Coast Trip"

Tammlr, Windsor, Canada 10/08/2016

We stayed here while checking out the Moncton area. We did the Magnetic Hill & Went to see the big Lobster statue. Did a little shopping. Had a great dinner at St. Louis Rest. in Dieppe. In morning we headed to PEI.

"Nice room"

goldsackdenise, Nanaimo, Canada 06/08/2016

We loved our room at this hotel. Bed was so comfy. Enough room in the bathroom to put things and nice towels. Breakfast was good. We did quite a few day trips from this hotel and found it easy to get in and out of.

"great place for business travel"

Kevin H, Glassville 29/07/2016

stay here a lot and very pleased with service, rooms well appointed and clean, the staff are second to none, always helpful and go the extra mile maybe because im a regular but seem that way with anyone when you walk by the bang for the buck in Moncton, close to eateries and shopping

"Enjoyed my stay!"

Kim F, Fredericton, Canada 27/07/2016

I was in town for business and my daughter was attending a course so we stayed 5 nights. The accomodations were great, staff was friendly and ammenities met our needs! The pool area could use extra ventilation but otherwise no complaints and I'll be sure to stay again next time I'm in town.

"beautiful renovated hotel, the staff are helpful and friendly, breakfast awesome"

Bonnie M, St Catharines 26/07/2016

this is a great spot to stop with kids---the breakfast is more than ample, and the staff are very friendly--close to restaurants, grocery store etc---has coffee maker, fridge, and micro wave in the rooms- centrally located and the rates for summer are good--would suggest you book in advance...

"Modern comfort and value"

User 26/07/2016

Great for the budget conscious; free breakfast was good (eggs, bacon, pancake making machine); free parking. We stayed here for one night during a trip to PEI. Rented a car to drive to PEI and then drove back. Saw the Tidal Bore while visiting Moncton.

"Centralized comfort. "

Lisa B, Mount Uniacke, NS 25/07/2016

Great hotel. Big fan of Best Westerns. The continental breakfast was nice. Friendly staff. Heated pool was way to warm though. The room felt like a sauna. Love that it was so close to all the places we visited. Comfortable bed :) Would stay again.


mahalia1980, Kirkland Lake, Canada 24/07/2016

Noise all night, multiple calls to front desk with no avail and no food at breakfast. Disappointing. Offered a free night stay for retribution which was a kind gesture of, we return. We're from an entirely different province and wouldn't want a do over. Thanks anyways.

"Moncton BW Provides Much Comfort"

Lynda D, Calais, United States 24/07/2016

We travel up and down the I95 corridor in the US and throughout New Brunswick and the Maritimes; therefore, we have put down for the night in many hotels (and usually a BW). With BW we can be sure that we will find a clean, comfortable room as well as a pleasing staff and breakfast no matter where we are. Moncton's BW provides these things and more. With family in Moncton, we travel to the city several times a year so we were familiar with the hotel. Because a standard room was not available this particular weekend, we opted to spend a bit more and stay in a suite as it was a special occasion. The room was luxurious.

"Free Night"

Brian C, New Westminster, Canada 24/07/2016

I stayed at this hotel because of a free night earned during previous stays with Best Western Plus. I really have no complaints. The room was clean and comfortable and the complimentary fbreakfast was great. Particular praise goes to the lady working the breakfast area that morning. It was extremely busy and there was no room to sit but she made sure I was aware that the conference room was being used as extra space. She was very personable and hard working and I want to make sure your management is aware of her qualities.

"Suite was good"

ArcticExplorer, Northwest Territories 19/07/2016

The hotel has been renovated and was modern and clean. We stayed in a suite and enjoyed hardwood laminate flooring, good amenities, and a comfortable bed. We used the pull out sofa and it was made, with extra blankets and pillows in the closet. We went to magnetic hill and did all the attractions around there. This hotel is a bit far from there but the location seemed alright and the rooms were quiet. Good pool that was warm enough for the entire family but no hot tub.

"Quite surprised!"

Jim G, Komoka, Canada 18/07/2016

We travel quite a bit. I rarely make notes on this site. But today, I MUST. Kids and I passing through Moncton today. I made last minute changes to this reservation, made a mistake on my other reservation and THEN also requested another room; and this hotel was completely willing and able to go the extra mile to help me out! Special THANKS to Rene at the front desk for your consideration today! The hotel is very clean, nicely updated (photos on this site don't even look like the same hotel), and was a lovely and warm environment.

Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
Thank you for taking the time to write a review, I am glad we were able to help. we appreciate your business and hope to see you again the next time you stay in Moncton

"Great Location"

User 18/07/2016

We stayed here during a recent soccer tournament. This property was chosen for its location; proximity and ease to the soccer pitches, restaurants and shopping. The rooms were large, the beds comfortable and the towels changed every day. Except for one male desk member, the staff was friendly. Complimentary breakfast was a big hit with the girls and parents alike. The air conditioning worked well in our room which was necessary for the very hot days. The other bonus was each room had a mini-fridge to keep our bottled water cold. Complimentary WIFI is always important to the team members to keep up-to-date (don't tell the Coach!!). It worked well for us.

"What you should expect at a Best Western."

Dave T, El Cajon, California 13/07/2016

This hotel is why we primarily stay at Best Westerns. The room was clean, modern,everything worked as it should, comfortable bed, and a very nice and welcome jacuzzie. The front desk staff was good but could have been friendlier. They took care of my check in, but carried on with their personal conversation. Doing their job but not really being a good host.

"Everything ok"

User 08/07/2016

We got everything we expected... but no more... indoor pool, complimentary breakfast, Wi-Fi, comfortable and clean room. I used my air miles... but having to pay, I don't think this hotel would be my first choice in Moncton. Pool is small, internet connection not that great. The man at reception who served us was very cold and not much helpful... we got better service later from other clerks. We enjoyed the breakfast, which offered a nice choice of food and the bed was very comfortable. However, the price seems a bit high comparing to other hotels around, which offers the same type of comfort and services, with larger pool and hot tub, for a lower price.

"Expectations Met"

MsVickiG, Halifax, Canada 04/07/2016

We recently stayed at the BW+ in Moncton over the Canada Day long weekend and were happy with our choice -- with one caveat: the room we were in was right next door to the laundry area, so it was a bit noisier than we would have preferred due to voices in the hallway earlier in the morning than we wished to be awakened. I did speak to management and they requested the staff to keep the hallway conversation volume down and it did improve the next morning. Although we enjoyed the Jacuzzi, king-sized bed, fridge, and microwave in room #104 we would not choose to stay in it again for that reason. The complimentary breakfast offered was great all three mornings of our stay. There were eggs, sausages or bacon, several varieties of cereal, yogurt, breads, muffins and juices. Being lactose sensitive, I was especially pleased to see that almond milk was an option. A shame that the pancake maker was out of order for the duration of our stay. Cecille, the lady who appeared to be in charge of the breakfast area, was amazing and always friendly and bustling. There is a pool, but we didn't have an opportunity to check it out. The hotel itself is nice and close to the highway and it was easy to get around. The front desk staff members we dealt with were all helpful and friendly. While nice and close to the malls, this hotel would not be a good choice for someone who wanted to be within staggering distance to the downtown bar scene. The three main things that we look for the most -- accommodations that are clean, comfortable, and convenient -- met our expectations. We would stay here again.

"Never Let's me Down"

Nigel Stuart B, Cambridge, Canada 27/06/2016

All in all always a pleasant stay. Fresh Look and feel since my last Visit, and find this is great location for getting around greater Moncton Area. If anything breakfast could be a bit better. Staff helpful and rooms always clean.

"Good place"

Tulipe78, Montreal, Canada 26/06/2016

Stayed at the Best Western while in Moncton. The hotel was nice. The room was large and spacious. The beds were comfortable. Free parking, breakfast and wifi is also great. The breakfast was good. It included lots of muffins, fruits, croissants, cereals, yogourt, eggs, sausages. There was also a pancaje make which was great! The only thing that i wasn't too happy about was the location. It was a little off the city if you don't want to drive.

"Ok hotel but there are better ones in Moncton for sure"

snuffycats, Ottawa 23/06/2016

The room we had was very dated. The TV was not High def. (this bugs me more then most people). The bed was comfortable and the room was clean. The issue I have is that I stayed at the Hampton in Moncton two nights after this hotel and paid $10 more than this hotel and the Hampton was far newer, more modern and just much nicer overall for a little more money.

"Nice Stay in Moncton"

905Jesse69, Dunnville, Canada 17/06/2016

Very nice place to stay, comfortable, modern and Great staff. I would recommend a stay here if you are in the area, pool temp could have been a bit warmer but it wasn't terrible either, I am a bit of a warm water kinda person...

"Always very satisfied"

Roland C, Fredericton, Canada 16/06/2016

We always return to this hotel whenever we need accommodations in Moncton. We've consistently had excellent service and staff. We particularly appreciate the value for money at this establishment. The location of this Best Western next to Champlain Mall is a prime feature.

"Good Value For Your Money"

chevyblondegirl, Coldbrook, Canada 13/06/2016

This is an older hotel that has had some renovations done. The lobby area is stylish and modern looking. The room I had was modern but from the wood on the door and cabinet I could tell it was older. The room was clean, the beds also comfortable. The hotel provides a continental breakfast containing cereal, yogurt, eggs, sausage, toast, beagles, muffins and pancakes. Simple but good. The location is ideal, very close the the shopping mall.

"Maritime tour"

Touring56, Calgary 21/05/2016

Of all the hotels that we have ever stayed at this one has been the worst experience. We were here for four nights and unfortunately for us there are also some kids sports teams booked as well. There was so much noise from the kids playing ball in the hallways and running up and down that we did not get much sleep. There was not enough space in the breakfast area to accommodate the guests at breakfast so we had to take our food to a conference room that was being used for storage. To add to our displeasure our room did not get cleaned or bed made on one of the days of ou stay.

"Wheel Chair Accessibility"

wellabear, Canada 16/05/2016

Great location, clean room, professional service, delicious breakfast...but when it comes to wh/ch room was just fair. The bed was on a raised platform/frame which was very difficult for transfers. Way to much furniture with-in the room which makes it hard to wheel around in my chair. Bathroom door opened out and hid all light switches to the room. And that dreadful carpet on the floor makes it impossible to push wh/ch. But to be possitive... the wheel-in shower is done correctly. So over they can improve these special needs rooms for ALL the people who travel to and fro with mobility issues.

"A Nice Stay"

Daisy052, Summerside, Canada 07/05/2016

We stayed for one night. Check-in service was fast and friendly. Our room was nice and clean with simple décor; and, overlooked the rear parking area and was quiet. The beds were comfortable. Check-out was also fast and friendly. Staff are very helpful. The breakfast buffet was o.k. but I didn't eat find anything that I felt like eating so enjoyed a cup of tea. We would definitely would stay here again.

"Exceptional service"

Ron R, Kentville, Canada 02/05/2016

Although I try to stay at as many Best Westerns as possible, this time was special, I was offered a complementary upgrade without having to ask! That is great service and makes me want to come back. They also had wine glasses in the room to booth. I don't like to drink wine from a plastic cup! Cheers!

"Nice location!"

User 25/04/2016

If you wanna be in the middle of it all this is a good place! The hotel is nice and clean and so are the rooms. Pool is a bit on the small side. Located close to mall and right off the highways that lead you to all the shopping spots. Most places in Moncton take 10 minutes to get to...

"Pleasant stay"

islandmom82, Charlottetown, Canada 24/04/2016

Although the hotel was fully booked it remained quiet which was great. Rooms were spacious and the beds were amazing! Very comfortable. The pool area was nice but a hot tub would have made it better, and breakfast had a nice selection. We will definitely stay again.

"Very friendly & helpful staff"

Cathy F, Sydney, Canada 19/04/2016

we arrived late in the evening to a very friendly welcome at front desk. Our room was very clean. After travelling all week it was the best sleep I had. The bed there was the most comfy bed I have ever slept in at a hotel! Breakfast was wonderful, lots of variety. Staff all very friendly and front desk very helpful when asking for directions. even supplied us with a little map of the surrounding city. Help us manouver the area with ease. I rate this Best Western one of the best I have stayed in. Whenever we are in Moncton again we will be sure to stay again!!

Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
Thank you for taking the time to write us such a nice review. we appreciate your kind comments and look forward to your future visits.

"Great hotel "

EmilyAidenTom, Saint John, Canada 10/04/2016

No complaints with this hotel. It was clean, staff were friendly- especially the nice lady that ran the breakfast, the pool was nice and not too busy, and it was close to shopping! We had a great time staying here for a family fun night. Hats off to the staff at Best Western!

"Thank you for a great stay."

Kevin C, New Brunswick, Canada 10/04/2016

I cannot thank the manager enough for accommodating our booking through airmiles. We had redeemed for a junior suite, only to find out that for pets we were required to have an executive suite. To not disappoint they upgraded us without cost. Very clean and comfortable rooms.

"Nice place very close to Mall"

Pweb44, Rothesay, Canada 07/04/2016

My wife and I along with our daughter and her friend spent a night here while in the area for a sports event. The hotel was close to the venue and is very close to the mall in fact we could see the store front of the new Bass Pro Shops as it was about to open. The rooms are clean and the beds was comfortable with the only drawback was pillows that went flat through the night. The bathroom was clean and decent for space as I've been in hotels where the bathroom was tight as in the door barely has enough room to open past the flush but this was not the case here. Other than the TV and desk area it was a basic room. The free breakfast was good and there was plenty of places to sit. This area is just off the front door/lobby and at times I think could be cold in the winter with the front door opening. The indoor pool area was just off the lobby area as well and it was good for a dip or to keep the kids happy before going to bed. The nicest option is being walking distance from the mall. The street is very busy but our teen kids were happy being able to walk over to the mall. Also around this area are a ton of restaurants from fast food to pubs and sit down I give this place very good mark and would probably be 4 1/2 stars if that was an option. The staff were friendly and the room/building was clean and well stocked. A place I would stay again.

"March Group Room Block - Great Service"

MaritimeGirl1, Fredericton 29/03/2016

We booked a group block and had excellent service. There were many groups in at the same time as we were so check in was a tiny bit slower than normal, but understandable seeing the groups in over the weekend. Front desk staff were excellent - especially Bernie - the night auditor. Bernie's customer service was beyond any I've experienced before. The breakfast is sufficient and the staff in the breakfast kitchen were friendly and kept supplies up. There is a bakery just up the street called McBuns which you must visit - unbelievable. Thanks BW and Bernie!

"Nice place"

Wayne O, Lunenburg, Canada 21/03/2016

Great place, close to malls and downtown, easy access to main highway. Lots of good restaurants within 110 to 15 minutes away. Good bed, clean, good breakfast. Front desk people need to be a bit more friendly and helpful.

"Stay-cation to see hockey"

FinlayBeaton, Woodstock, Canada 14/03/2016

March break... we were all at home and the weather was wet and muddy... Could not snowshoe or do other out door activities, so we went to Moncton to see the Wild Cats take on the Sea Dogs... Great game, lots of action and solid playing (no fights). Did some shopping too, next door to Bass Pros... Great dinner at Montana's... All in all a great Stay-cation in NB.

"Nice stay"

momoli, Campbellton, Canada 13/03/2016

Rooms are very clean and spacious. Close to the area's shopping mall and city centre. Off the mayor highway that brings you all over the various parts of the city. Stays at the best western are always comfortable and homey rooms. Hotel is fairly new.

"good service with an upgrade:-)"

Sylvie M, Edmundston, Canada 12/03/2016

On a pleasure trip with my daughter, it was fun to have an upgrade to a suite with a king bed(daughter loved that) and as I had forgotten my phone in my room and had to turn back, I called ahead and an obviously super busy receptionist took the time to make it known that it was no imposition and the phone was at reception as I walk in 10 minutes after I called:-) the extra mile that made the difference. Room was clean and well appointed and the bed was extremely comfortable. it was a good stay overall!

"typical Best Western... Wonderful staff, wonderful hotel, wonderful stay"

Canada_Joe_Wicklow, Wicklow, NB 11/03/2016

I think the guys name on the desk was Jeremy. Was so friendly, and helpful. The breakfast was good, the room was comfortable. I never got to try out the pool, because there were so mannnnnny kids (March break). They should consider putting in a hot tub, but its not a show stopper.

"Room 301 is the best"

Poirierray, Saint John, Canada 11/03/2016

Hotel was full of young hockey future stars but we did not hear any of them in room 301. Breakfast was good and hot. It was March Break so the pool was full, I would not expect anything less. I will be back when I need to stay in Moncton.

"Business Accomodations"

judysE6576SV, Toronto, Canada 10/03/2016

The hotel is clean, the hotel staff were pleasant and helpful, and the facility is conveniently located to the main highway and has easy to access the rest of the city, and the airport. I would certainly stay there again

"Good place to stay in Moncton"

April P, Fredericton, Canada 09/03/2016

This hotel is close to the mall, also not a far drive to other things. Rooms are nice and clean and there is a good breakfast. The only downfall I had was a couple summers ago when we stayed. There were baseball teams staying there, and the kids were running up and down the halls screaming. Drove me crazy, but not the hotels fault, the parents should have been paying more attention. Overall though, a good place to stay.

"Fresh "

Doggerm, Nb Canada 06/03/2016

Just left Moncton after a few days for March break... it was a very pleasant stay. Check in was good.. rooms clean and comfy. Kids enjoyed the pool. Hot breakfast was really good and free. The dining room was clean and the staff very friendly. My first stay here and I would definitely return.

"Nice Hotel"

Afrancess, Yarmouth, Canada 23/02/2016

I stayed at the Best Western in Moncton for 5 nights. The hotel is clean with a hot breakfast included. Breakfast is buffet style with a small selection but acceptable. The room was clean but the housekeeping service was not what I have seen before in Canadian hotels. They monitored my shampoo and soap usage and only replaced the small bottles when they decided there was not enough left for a shower. So on day 4 they gave me a new bottle of shampoo and conditioner and a new soap. The small bottles were quite empty by then and the soap was almost see through. I have never seen this before, if company had stayed over or I had taken an extra shower I would have run out of shampoo and soap. Also after cleaning the room they neatly stacked the pillows that had fallen off the bed on the floor, they didn't put them back on the bed. Very strange way to do things. The bed was however very comfortable:)

"Business oriented hotel"

Claude S, Thetford Mines, Canada 14/02/2016

This is a BW Plus Hotel. Rooms are OK. Telephone shower head would be appreciated. Fitness room is small but equipped with new machines. Like many hotels the pool is not a training facilities, merely a relaxing facility. Rate are a bit too high for that kind of category hotel. Breakfast room is a bit small during rush hours.

"Great Location & Service"

David L, Charlottetown 11/02/2016

This hotel is ideally located near Champlain Mall for shopping in Greater Moncton. The rooms are excellent and well maintained. Free hot Breakfast with room rate is a plus. The service was outstanding.

"Excellent Chain of Hotels - Never disappointed"

Mary G, New Ross, Canada 08/02/2016

The room was very nice, with a comfortable bed and pillows. Breakfast was great. Staff very friendly. If you enjoy a relaxing bath, the tub is a good size. Excellent location. Mall nearby, Bas Pro, Movie Theatre, lots of restaurants to choose from. No complaints!!

"Very good despite the hockey tournament."

User 05/02/2016

Despite the very packed hotel and the horrid road conditions (snow) in the area, staff went out of their way to ensure my comfort. Room was comfortable. Much needed rest. Thanks. Will stay there again. Very close to the mall.


JennM91, Woodstock, Canada 02/02/2016

We had the Jacuzzi suite, and it was extremely nice! Very clean, and very comfortable beds and sheets! Breakfast was great! Lots to choose from, eggs, sausages, pancake machine, and well as a variety of bread, english muffins and bagels, and much more ! We had our own entrance from outside as well as inside which was fantastic, made it easy to bring our luggage in and take it back out. I would definitely recommend staying here! Will definitely be back to stay!

"A very stylish room with next to zero space to move around in it."

Lois L, Montreal, Canada 11/01/2016

The decor was a ten out of ten-I mean it was great decor-but there wasn't enough room in the room to swing a proverbial cat in it. Really-it was freakish-if people floated around in the air it works-but since they don't-it didn't work-and it was pricey, maybe because a large shopping area was only a short walk away. When I stayed at this particular Hotel there were plenty of kids there-so much so you had to be very careful walking into the lobby. Staff friendly-free cooked breakfast that consisted of reconstituted eggs which makes scrambled eggs but they don't tell you its basically just a cooked 'egg mixer' as opposed to it being scrambled eggs made from actual eggs. Bacon or sausages were available also-and all kinds of bread products. Three cheers for toast. Coffee available 24/7-internet available and a computer kiosk in the lobby to make everything go better. For me, since I'm not ten years old, I found the lack of space in the rooms annoying enough for me to leave before I had initially planned to. Oh well.

"Great Stay"

Benjamin H, Fredericton, Canada 09/01/2016

Had the suite with king sized bed and Jacuzzi and was very pleased with the room. Bed was very comfortable. Pool was small but nice. Didn't have a chance to use the fitness room but it had the basics for anyone looking to get in a quick workout. Location was great; right next to the mall and highway and a short distance to downtown. Continental breakfast was great! Highly recommend this place!

"Great Place to Stay"

Barbara D, Canada 09/01/2016

I will be coming back to this hotel, all the staff are friendly and very helpful , and the breakfast was good. The room was very clean. I would tell anyone this is the place to stay if going to Moncton.

"Great location and experience"

David L, Charlottetown 24/11/2015

The hotel is located next to the Champlain Mall in Dieppe. This location is downgtow Moncton and you can walk to restaurants, shopping and attractions ( tidal bore ). Breakfast room (hot & Cold ) is included with room rate and the beds are excellent giving you a great sleeping experience. The hotel is popular because of its' location and offers a quality and value focused experience .

"Great stay"

Gilles R, Bathurst 24/11/2015

This hotel has been in operation for many years but it looks like it must have been renovated recently because the lobby and rooms are in excellent condition and offers a modern design and comfortable atmosphere. The check-in was quick and service was good. The free hot breakfast in the morning was surprisingly very good and seating area comfortable and relaxing which was very nice. The location is very convenient because it is close to shopping centers and downtown. I would highly recommend this hotel and will return.

"great breakfast"

Daniel R, moncton, Canada 18/11/2015

Had an up grade on the room great suite the continental breakfast was also pretty good would come back again anytime. The point system works really well and I find I end up with many free nights at the end of the year

"excellent hotel"

d p, Sarnia, Canada 14/11/2015

very nice appearance and staff very helpful. very nice room. was located well for me for my business travel requiremetns and also very close to shopping. within walking distance. the morning breakfast was very well laid out and no shortage of anything. hats off to the management and staff. well done.

"Very Clean and Friendly"

Amanda J, Eastern Passage, Canada 12/11/2015

Walked into a very well clean lobby. Staff was able to assist right away and very friendly. Room was spotless and very modern. The pool area was well kept. Breakfast was included and lots of options to choose. Will definitely be back again.

"Dark and dreary"

E G, Toledo, Oh 01/11/2015

The atmosphere at this hotel was stark, dark and dreary, despite staff reporting that the hotel is only 15 years old. The room was clean and the bed was comfortable. Breakfast was awful, with horrible tasting reconstituted eggs. Just average.

"Terrific Staff"

Frank A, Beamsville, Canada 31/10/2015

Stopped in at this hotel on our trip to Canada's east coast. Hotel staff were very friendly and helpful checking in and out. Breakfast was very good as was the service staff. Would recommend this hotel to travelers for both single nights or extended stay.

"Best Western PLUS Moncton great spot and close to the Airport"

Fred W, Calgary, Canada 29/10/2015

I have stayed at the Best Western PLUS Moncton on 2 other trips and never been let down (On my last trip my room wasnt ready so they bumped me up to a jacuzzi suite!!) The staff are friendly and they even have laundry facilities if you need them. The have a hot free breakfast (bacon, eggs toast) as well as fruit, bagels and cereal. The bed was king size and great!! You could do far worst then to try Best Western PLUS Moncton if your in the area.

"Nice room, Good location. Front of lobby untidy!"

Jackob_12, Sherwood Park, Canada 26/10/2015

Good hotel. Quiet and clean. Breakfast was excellent. Stopped in Aug. for 2 nights on our way to Halifax for a wedding and again in Sept. for 3 nights on our way back. Check in was easy and quick. The room was very comfortable and looked like they had been renovated recently. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. Located from quite a lot of shopping, and in walking distance. I was disappointed in how much discarded smoking materials were around the entrance. I had relatives who live in Moncton visit us there one night and were appalled at the mess. I specifically asked about where the smoking area was when I checked in, as my wife has asthma, and was told that by NB law they had to smoke several meters away from the hotel, which would have been the other side of the parking lot. Obviously this was not adhered to and the mess was there for a couple of days, until I left anyway, not sure how long it was there after I left. Not sure why the staff did not enforce this law/rule. The other downside was the exit and entrance are on a busy road so you must take a lot of caution.

"Great stay!"

Katie_NB, Canada 26/10/2015

Excellent stay. Nice rooms. Clean and comfortable. Beds were very comfortable. It was nice to have a fridge and microwave in the room. And the dishes were an added bonus. Breakfast offered lots of food and options.

"Nice place to stay"

shrirang2015, Bengaluru (Bangalore), India 24/10/2015

Hotel is great. Staff friendly and warm. The rooms were decorated in modern décor and very clean. They are small, however having a fridge, coffeemaker & in-room safe in our room trumps the size every time. The beds are VERY comfy! few things of the management should look at 1) Breakfast is same almost everyday. some change in menu would work 2) Closet small in few rooms

"Nice place to stay on the way home"

User 22/10/2015

We opted to stay here to break up what would have been a 14 1/2 hour drive home. Nice place they have there - the room we stayed in was very comfortable - comfy bed and pillows, high-speed wireless was quite fast, and we even tried out the jacuzzi-style tub (though I didn't like the number of mirrors around the tub). Check-in was good and friendly; check-out was effortless. We skipped breakfast but got coffee - it was OK. All in all, a great place to spend a night.

"Great hotel"

User 20/10/2015

Hotel was bright and well decorated - newly renovated. It had a very warm and friendly feel. Staff were incredibly helpful. I would definitely recommend this hotel. Breakfast was great and there was an amazing attention to detail.

"Very Clean, Perfect Location and Great Breakfast!"

User 19/10/2015

I would definitely return to this hotel! I contemplated, only because we normally stay at another hotel chain however I was very happy with our stay. If you are not from around this area, getting around is VERY central from this hotel. Minutes from shopping, major highways, restaurants etc. Walking distance (5 minutes or less) to a major shopping centre. The breakfast was basic (had everything you could want however eggs, sausage, oatmeal, yogurt, fresh fruit, pancakes, bagels etc) however very clean, the staff working in the kitchen was the friendliest I have ever seen The rooms were decorated in modern décor and very clean. They are small, however having a fridge, coffeemaker & in-room safe in our room trumps the size every time. The beds are VERY comfy! The pool is small however even though the hotel was full, we were the only ones there and it was very clean with lots of places to sit to watch the kids. Thank you for an amazing little family getaway!

"Stay at the Moncton Best Western"

User 17/10/2015

The coziness, the atmosphere, the Maritime charm, it's all there. Their breakfast is always fresh and included in the cost of the room. The bed was extremely comfortable and even my wife, who has fibromyalgia, found it to be excellent. When in Moncton, I wouldn't stay anywhere else.

"Great staff!"

Michelle G, Fredericton, Canada 15/10/2015

The lady at the front desk really helped me out with my check-in and check-out. Since I had been confused when booking online on how to add my government discount, she also helped assigning the best rate for my room!

"Impeccably Clean"

Judy F, Richmond, Canada 13/10/2015

Spent a night at this hotel on Thanksgiving weekend while in town to attend a wedding...I was very impressed with the service and the cleanliness of the hotel....I had by mistake booked a handicap room and upon seeing this I was upgraded to a jr. Suite (as it was all that was available )as to keep the hanicap room free for someone who might need it. Beds are very comfy as are the pillows and duvet. The location is great for any one wishing to do some shopping...large shopping center right across the road including a new Bass Pro Shop! I will most definitely stay tbere again!!

"Great location!"

Jackob_12, Sherwood Park, Canada 13/10/2015

Great hotel. Quiet and clean. Breakfast was excellent. Stopped in Aug. for 2 nights on our way to Halifax for a wedding and again in Sept. for 3 nights on our way back. Check in was easy and quick. The room was very comfortable. We did not take advantage of the pool or gym as we were extremely tired from our 10 hr. Drive. But they both looked great. Located from quite a lot of shopping, and in walking distance.Highly recommend this hotel. The only downside was the exit and entrance are on a busy road so you must take a lot of caution.

"Clean and comfortable"

trainfan2000, Hamilton, Canada 07/10/2015

This appears to be a fairly new hotel. The lobby is small but functional with the breakfast room off to one side. The staff was very helpful and courteous. The rooms are pretty standard North American size and there is nothing unusual about them - they are clean and functional. The beds are comfortable and the rooms are quiet ensuring a good night's sleep. The bathrooms are the usual size and everything was in excellent repair. The hotel is close to major shopping and gas stations. The best part of the experience was the breakfast. Most hotels use "liquid eggs" for breakfasts but most tend to overcook them. The person doing the eggs here does them to perfection and you think that you were eating fresh cracked eggs instead of a restaurant product. The breakfast room is very clean with an excellent selection of items that are always being replenished. We were there on a weekend when several youth teams were staying the night. We did not experience any noise problems so the rooms must be soundproofed. A suggestion if you find yourself in the same position re: teams - find out what time their breakfast call is and then plan to go to breakfast either before or after them. Competing with a hoard of hungry teenagers at breakfast is not for the feint of heart.

"Clean curteous Hotel"

newf-couple c, St. John's, Canada 06/10/2015

First time staying at this hotel,,,checked in here After leaving another hotel in the area,,,,,the front desk staff were very courteous and helpful....the room was clean and bright,,,,,,free breakfast every morning with a nice selection and again the staff were very efficient,,,,wouldn't hesitate to stay here again

"Just what I needed"

DianeLTravel_GWH, Moncton, Canada 05/10/2015

This hotel is very conveniently located, was very clean, beds are super comfortable, free wifi, etc.. Speedy check-in and check-out. It was perfect for my post-flight stay. Was not able to take advantage of pool and breakfast so I will not comment on those.

"Another good Best Western Hotel"

Photolady73, Hamilton, Canada 01/10/2015

Like all Best Western hotels I have stayed in, this is a clean attractive hotel with a friendly staff. Saturdays and Sundays the hotel may be fully booked and the breakfast area is not large enough to accommodate the guests. The breakfast staff are friendly and very hard working.

"Beautiful hotel... toddler found dirty thing though..."

Andrea J, Cornwall, Canada 28/09/2015

This hotel is beautiful, the rooms are lovely, the pool has amazing hours for a hotel pool. The breakfast was good for a complimentary breakfast. Only problem was, we found black mold in the bathroom on the handle where the handle attaches to the shower wall and our toddler found a pair of dirty underwear under the air conditioning unit. I understand that this type of thing can happen, but the desk clerk on check was very unhelpful and really offered us not even an apology for this situation. All she did was tell the other desk clerk to send housekeeping to see her. This is the part I found disappointing.

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