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Best Western Hotel Macomb Inn, Macomb

4.5/5  - basé sur 240 notations.
1655 E Jackson Street, 61455-2692, Macomb, United States - See map

Welcome to Macomb, Illinois! Home of Western Illinois University! Our hotel is located on State Highway Routes 136 and 67 on the east side of Macomb. The hotel is minutes away from the University, downtown attractions, corporate locations, shopping and restaurants. Guests will find friendly customer service and comfortable accommodations. The hotel offers 50 guest rooms, each featuring cable satellite on a flat screen television, high-speed Internet access, an in-room coffee maker, refrigerator and microwave. The hotel features a small indoor heated swimming pool, a fitness center, guest laundry and business center for our guests. In the morning guests are offered a complimentary full breakfast. The Best Western Macomb Inn is less than ten miles from both Spring Lake Park and Argyle State Park, offering fishing and boating. Western Illinois University is less than five miles away making the hotel ideal lodging for guests visiting students at the University. Business travelers will find themselves just two miles from a variety of corporate locations including the Pella® Corporation, NTN-Bower, and Whalen Manufacturing amongst many others. Visitors will also enjoy the many local events taking place in Macomb throughout the year. The Best Western Macomb Inn is proud to offer superior customer service and a convenient location in Macomb for lodging accommodations. Make a reservation today!

Best Western

Hotel Macomb Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 237 guest reviews
NOTE ISSUED
Excellent
142
Very Good
63
Average
24
Poor
4
Terrible
4
REFER TO NOTICE
Business Business
48
Couples Couples
30
Family Family
123
Friends getaway Friends getaway
16
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice place"

5
02/09/2018

Recent reviews about renovations are not the reality now. The hotel looks nice and was in great condition upon checkin. We stay at Best Westerns regularly and although they have some variation, we've come to appreciate that overall, they are clean, moderately priced, and well kept. This one was no exception. The staff was friendly, even gave us a great recommendation on a Mediterranean restaurant downtown that turned out to be very good. It sits in a great, easily accessible location. Wifi worked great and they have a nice pool, although not large. Breakfast had all the normal hotel choices and probably a couple more as well. We would definitely stay here again.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad you enjoyed your stay with us! Yes our renovations have moved right along. We are happy to hear you like our new look! Thank you for your kind words about our facility and our staff. We strive to make your stay the best! We are glad that you had a great dinner at the recommended restaurant! As always we thank you for your business and look forward to seeing you on your next visit to Macomb! Thank you for your review!

"Happy Camper"

5
29/08/2018

The room was very clean. The breakfast was warm and filled me up. I am happy with the staff and my stay. It was in a good location. Easy to get to the parking lot. There were no loud noises as I was trying to sleep.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are happy to hear you enjoyed your stay with us! Thank you for the compliments on our many breakfast items. We are glad you liked your room and our facility. We hope you come back and see us again in the future. Thank you for your business and we appreciate you filling out a review!

"Nothing to brag about"

3
28/08/2018

There's not a whole lot of hotels in Macomb even though there is a major University in the town. This hotel is adequate, that is it. It has gone downhill in the last 4 years. I actually will drive to neighboring cities to find a nice hotel.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are sorry you did not enjoy your stay with us, and we apologize for any issues you had while you are here. Please feel free to call us if you would like so we can talk about your experience. We appreciate your business and thank you for your review!

"The best hotel in the area"

5
26/07/2018

I stayed here while visiting a friend in town. Very nice property, room was clean and the bed was comfortable. free breakfast was amazing with lot of choices. Staff is very polite, friendly and welcoming. They have great pool and wifi services. I had great time staying here. I'll be back again.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are happy to hear that you enjoyed your stay with us! Thank you for your kind words. We are glad that you enjoyed our many breakfast items! We appreciate the complement towards our staff and facility. We look forward to seeing you again. Thank you for your review!

"Good Quality, Decent Price"

4
16/07/2018

The hotel is undergoing some renovations so it was a little noisy. The room was clean and the bed was comfortable. The breakfast was very good and there were plenty of options available. I would stay here again. Try out the deli next door!

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad to hear you enjoyed your stay with us. Thank you for you kind words about our facility. We are glad to know that you liked or many breakfast items. Yes, we cannot wait for our renovations to be completed! We hope you come back and see us again soon! Thank you for your review!

"Save your money and a headache and stay at the Hampton next door"

1
10/07/2018

Don't waste your time or money. Go to the Hampton Inn next door! I don't know if management or ownership has changed but sadly, this hotel should be avoided now. Our entire family is from Macomb and we have stayed here several times over the years since it opened. We visit a few times a year and usually reserve 2 rooms and stay for several days each time we visit. And we have never had a poor experience until this time. In fact, it had always been quite pleasant. This time started out that way too. The only thing out of the ordinary was our room had a hole behind the door that had been patched up with a cheap, round wall patch. But we didn't think anything of it considering the hotel is under renovation right now and the floor trims from every hallway and the lobby were even ripped up. There were signs to watch your steps everywhere. So, we just assumed of course that it was a temporary fix while they wait for renovations. It had clearly been patched and even the patch had started to crack down the middle from wear over time. While we noticed it right away, I didn't see any reason to mention it to the hotel considering it had already been patched and they are going through renovations. I just assumed the hotel staff (and manager) who patched it would have record of it. I did not realize it was my job at check in to write down every item in the room that had been repaired and give a list to the management. That was my first mistake. My second was calling the manager once I received a $100 charge on my credit card for a hole that was obviously not caused by me. I explained that the hole had obviously been there for quite some time and had even been repaired with a patch. It is not my financial responsibility to pay for someone else's prior damage. If it had been damaged by me or anyone else in my family, I would have gladly reported it and paid for it. I have called the manager several times and was basically called a liar and told I was going to be responsible for paying the charge. We will never go back to this hotel, and we will advise the rest of our friends and family in Macomb to avoid it as well. I am a very truthful and honest person and being treated that way was unexpected from this hotel. We were obviously not valued customers to them. If you decide to stay at this hotel be prepared to write down everything you see that is damaged or repaired in the room so that you don't get stuck paying for someone else's damage. To be safe, skip this hotel altogether and go stay at the Hampton next door.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
After the guest left, the housekeeper entered to begin cleaning the room. Upon arrival to the room, the housekeeper immediately called the front desk attendant and requested assistance in the room. The housekeeper showed the front desk attendant the damage on the wall. A picture was taken and nothing was tampered with. The attendant sent the picture to the hotel management for advice on what to do. After speaking with other housekeeping staff, the front desk attendant was told that the “Do Not Disturb” placard was on the door for the guest's entire stay and that the room had not been able to be serviced. The housekeeper who found the damage was also the last one that cleaned the room before the guest moved in, and no damage was noted at that time. The management was notified via phone message that the guest in the room had pushed the doorstop into the wall. Management had recently cleaned the room and noted nothing out of order with the room, including absence of patching and damage. Pictures can be provided showing the doorstop was pushed into the wall and the screws that held the doorstop in place are still in the hole in the wall. The guest was charged a $100 for damage, room out of service and repair. The manager explained in a later phone call that this is our policy and apologized to the guest for any confusion. The hotel is undergoing renovation; however the only thing currently being worked on is the baseboard in the lobby/breakfast area.

"Best Inn in Macomb"

5
01/06/2018

I absolutely love to stay here, my roommates and myself consider this our home away from home! The staff is friendly welcoming and very attentive to your satisfaction as a guest. The housekeeper's here are simply amazing and do a phenomenal job of cleaning your room! Even dearing our multiple-day stays here, we would come back to a clean and tidy room. The breakfast is on par for the course for hotel accommodations. The pool is fantastic while a tad bit older, as the property is not the newest but very clean and reasonably maintained. The guest rooms are amazingly quiet, I mean it the hotel was completely booked and I never once heard another guest with the occasion of a soft sound from a loud guest going up and down the hallway. It's also important to note that I'm a very light sleeper, was on the main floor and never heard anyone from sides or above! The price of the room was competitive for the area due to high demand for a few days of my stay, but was immediately reduced to the normal rate after the events had occurred. It's a great value here and the only negative thing I can say is the AC in some of the rooms need updating. However to their credit they immediately took care of it, even during the high volume of guest! They immediately moved me to a different room and had maintenance servicing the room we were originally assigned before we left for dinner! It's this intuitiveness to their guests that makes this the best place to stay in Macomb absolutely hands down!!

Andrea C, Manager at Best Western Macomb Inn, responded to this review
We are glad you enjoyed your stay with us!! Thank you for your many kind words. It's great to hear how much you enjoy staying at our hotel. We are happy to know that you did not have any issues with any surrounding noise during your stay with us. Thank you for your wonderful compliments regarding our staff, housekeeping staff, our breakfast bar choices, and our facility. We apologize for the issue with your AC. We are glad we were able to take care of that issue for you immediately. Once again we thank you for a great review! We look forward to you coming back to visit us soon!

"softball 2018"

4
03/05/2018

Best Western, apparently, recently took management control of this motel and updates are in progress. Staff was very friendly and pre-registration worked well. Room 214 was a double king unit. Room was very clean and beds were very comfortable. Shower was pleasant with adequate hot water and great volume.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad you enjoyed your stay with us. Yes, we are in the middle of our remodel, and we hope that you come back to see our finished product. Thank you for your kind words about our staff and our facility. We are pleased to know you liked the room that you stayed in. We hope to see you again soon! Thank you for your review!

"Recommended hotel"

5
15/04/2018

There are several choices in Macomb, but I was glad we picked this Best Western. I went with the reputation of Best Western, and trusted that it would be a clean hotel. It was very clean and the staff was helpful.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad to hear you enjoyed your stay with us! Thank you for your compliment on our staff and facility. We hope you see you again soon! Thank you for your review!

"Visiting daughter at WIU"

4
08/04/2018

This is a decent hotel considering what others are in the area. We decided to stay here while visiting our daughter for the weekend at Western. The hotel looks as though it's currently going through renovations. This is a smaller hotel only being 2 story's high. The hotel was above average and provided a breakfast in the morning. We stayed in the king suite room and we were happy. The only complaints I have was the price and the road noise from the road out front. The price was understandably high because of several events taking place at western. The road noise was noticeable but I did not have a problem falling asleep anyways. Check in was easy and staff was nice. There is a Walmart located directly across the street if needed, and this is about a 2 mile easy drive to the western campus if visiting a student. I would not hesitate to stay here again.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Thank you for the compliments on our facility! We are glad that you enjoyed the many breakfast items that we have to offer, and were happy with your room. Yes, unfortunately our rates do change due to demand and special events that are going on in town. We look forward to seeing you on you next visit to Macomb! Thank you for your review!

"College Stay"

3
08/04/2018

Stayed the night prior to a college visit to Western University with my son. Average hotel with small breakfast included. Hotel was a bit pricey, but from my understanding, that's what happens when there are events happening in a college town.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Yes, unfortunately our rates do change depending on demand. We hope you enjoyed your stay with us and look forward to seeing you on your next visit to Macomb! Thank you for your review!

"Bereavement Stay"

3
27/02/2018

In town for a funeral for a relative on my wife's side. On whole the stay and property was very average. My major complaint is that I still had to do payroll for my company & the WIFI signal did not connect in my room, I had to go to the lobby to connect. It is 2018, WIFI in your room is essential for business. I was awoken @ 6:00 am with the slamming and closing of doors throughout the hotel and laid there until almost 8:00 am before the the volume decreased. Something should be done so the doors don't slam when people exit. Also, this is a dry county on Sunday's, I would have picked up my own alcohol on the way if I would have been aware.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am sorry for the issue you encountered with our wifi. We will speak with our carrier and see what can be done, so that we do not have this issue again. I apologize for slamming doors waking you up. I always ask our guests to please notify us of any issues right away so that we can get them taken care of as soon as possible. On behalf of the Best Western staff I would like to extend our condolences to you and your family. I hope you give us another chance in the future. Thank you for your review.

"Business trip"

5
24/02/2018

Great place with friendly front desk staff. Easy access off major highway with nearby eating options and a grocery store just down the street. We ended up staying here after we got lost down by the university looking for a different hotel which proved difficult to find. Glad to have stayed here!

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad you enjoyed your stay with us. Thank you for the compliment on our staff. We hope to see you again on your next trip to Macomb. Thank you for your review!

"We call it the Ok Western"

3
04/02/2018

It's pretty average. The lodging choices in Macomb are fairly limited. There was a hole in the lobby ceiling that needed some attention. Our room had a bit of a strange smell. The breakfast was pretty decent! Overall it was just ok.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm sorry you did not enjoy your stay with us. The issue with the ceiling will be addressed soon. We are going to be redoing our lobby ceiling. I am glad that you enjoyed our breakfast options, and hope you give us another chance in the future. Thank you for your review!

"Macomb IL"

5
09/01/2018

We always enjoy our stay at Best Western not matter which one we stay at. Always clean, always friendly staff. Easy to get a room when calling and reasonable price. A great place to take your family for a night or two.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are pleased to know that you enjoyed your stay with us! Thank you for the complement on our facility and staff. We look forward to seeing you the next time you are in town! Thank you for your review!

"Comfortable and Friendly"

5
07/01/2018

We enjoyed a very comfortable stay with a nice workout center and very clean pool and facility. Breakfast was fresh excellent choices and a large variety of hot and cold foods. We recommend this property.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad to hear that you enjoyed your stay with us! Thank you for your kind words about our facility. We are glad you liked our many breakfast choices! We try to keep a good variety so everyone has a option. We hope you come visit us again soon! Thank you for your review!

"Excelent accompdations"

5
07/01/2018

Enjoyed our stay. Room was vey clean and all items were in order. Happy to stay and will again. The location is on the west side of Macomb but quite accessible to any part of west central Illinois. Enjoyed the staff as they were most helpful and cooperative. They seemed intent on making our stay an enjoyable one.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are glad to hear that you enjoyed your stay with us! Thank you for your kind words about our facility. Our staff does their best to accommodate our guests every need. We hope you come visit us again soon! Thank you for your review!

"A really nice family hotel"

5
01/12/2017

We stay here on a regular basis when in town to visit family. The staff is friendly and helpful, the hotel in in good condition and the breakfast is good and plentiful. In every way a fine option for our family.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad that you enjoy staying here with us while you visit family! Thank you for your kind words about our staff and amenities. It's great to know you like our many breakfast options! We look forward to seeing you on your next visit to town! Thank you for your review!

"Below quality expectations"

1
27/11/2017

Big red stain on mattress that you could see through the sheet, floors were dirty, smelt terrible in our room, staff was rude, breakfast was gross, elevator was outdated, rooms are not quite, fernace/ air did not work, parking was inconvenient, and was lied to about our placements of room.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm sorry you did not enjoy your stay with us. I always ask our guests to report issues like the ptac not working, and the unpleasant smell you experienced right away, so that we can resolve the issue as quick as possible. I apologize for the mistake our staff made about where your rooms were located and I am sorry our breakfast was not what you had hoped for. I apologize we did not meet your expectations during your stay with us. We hope you give the Best Western brand another chance in the future. Thank you for your review.

"Not non smoking"

1
09/11/2017

Hotel advertised smoke free but put us in a room with cigarette burns on the carpet.. so stale and stuffy kept the window open all night, and had trouble with our asthma. Front desk said owner didn't want to spend more money for ozone cleaning and only $20 off the stay.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am sorry you had issues with your room during your stay with us. Yes, we converted to a non-smoking hotel, so that would explain the possible cigarette burns that are on the carpet. We had a company that specializes in this type of conversion come and work on these rooms. We will be changing out all the carpet, drapes and painting toward the beginning of the year. There are many steps towards this conversion, and we are trying our best to finish them all as quickly as possible. We do ionize our rooms often. It keeps them fresh and inviting. Thank you for your review, and I hope you give us another chance in the future.

"Best Western is the Best Bet in Macomb"

5
06/11/2017

You could pay more for the same luxuries had at Best Western but if you want to balance your experience with your budget priority, you should consider Best Western at 1655 E.Jackson Street in Macomb, Illinois. The rooms were immaculate, the pool and fitness facilities clean and well maintained and the breakfast options nourishing and plentiful. The beds are very comfortable and most importantly the staff are great!

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
We are so pleased that you enjoyed your stay with us! We do the best we can to make everyone feel like they are at home when they stay with us. We are so happy that you enjoyed our many breakfast options! Thank you for the compliment on our clean rooms and pool area as well. We hope that you come stay with us again in the future!

"Top notch customer service!!"

5
30/10/2017

The front desk staff was amazing to work with, I accidentally booked for a wrong date and they went above and beyond to fix the reservation and not charge me any additional fees because of my mistake. Very fortunate that this group was there for the customer!!

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am very happy that we were able to assist you with this issue! We are always here to help our guests the best way we can. I hope you come back and visit us on your next trip to the area! Thank you for your review!

"Great Beds"

5
30/10/2017

Best comfortable beds in town! Clean hotel, great breakfast! Easy access to a Walmart that is across the street, and lots of choices to eat. I would recommend this hotel to any friends and family. The pool is pretty nice.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm pleased to hear you enjoyed your stay with us. Thank you for the compliment on our beds! Being able to have a wonderful sleep is very important! I am glad you like all of our breakfast options. We try our best to have something everyone can eat. We look forward to seeing you in the future! Thank you for the great review.

"Nice stay!"

4
02/10/2017

Just stayed one night but it was very pleasant. Clean rooms, very comfortable. The only reasons I gave 4 stars instead of 5 are 1) The breakfast wasn't great. Muffins were dry. Didn't seem fresh & 2) It was a bit pricey for the area. But I'd rather pay a little more and have a nice place than spend less and be unhappy.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad you enjoyed your overall stay with us. I am sorry our breakfast did not meet your expectations, and I make sure I share these suggestions with our staff. Thank you for your kind words, and we hope to see you again soon!

"Unfriendly person at front desk"

2
19/09/2017

My room was clean and neat thanks to Kathy. Kathy made sure I had everything I needed to make my stay comfortable. I give this hotel 2 stars due to the one unfriendly and unhelpful female at the front desk. The other members of the staff were friendly. That one person made my experience so bad that I will never be back to this hotel.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad Kathy was able to make your stay as comfortable as possible. I am sorry our front desk staff was not helpful, as is required of them. I will make sure to speak with our staff and get to the bottom of this issue. Thank you for staying with us.

"Macomb stop"

5
19/09/2017

Found this a positive experience, easy to make reservation, pleasant staff, clean and comfortable room, good breakfast. Check out went smoothly. Nice large bathroom. I think it was a handicap room. Would stay here again.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm glad you enjoyed your stay with us. Thank you for your kind words about our staff, and our facility. I hope you stay with again soon. Thank you!

"What hotels should be"

5
19/09/2017

Hotel was situated close to the job, close to area restaurants. The king room has a couch/hide a bed, and the hotel has the bed in its OWN room. Fridge micro flatscreen tv's in each room! Breakfast is very good and hot! Very CLEAN ROOMS!!!!! I could not find anything wrong with this property. Great Job by all!

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad you had a great stay! It's great to know that the convenience of our property made your visit even better. Thank you for the compliment on our suite room! I know it can be pretty nice to have two rooms and two TV's for a family. We hope to see you again soon!

"Nice hotel when Visiting Western Illinois University"

5
18/09/2017

We enjoyed this location and it is a 15 minute drive to the University. You have restaurants and plenty of shopping nearby. Walmart is right down the street. We even walked out the back of the hotel and crossed over to Burger King.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
It's great to hear you enjoyed your stay with us. I glad the convenience of our location made it easy for you to get from place to place. I hope you come back and stay with us again in the future. Thank you for your review!

"Excellent stay Wonderful staff"

5
10/09/2017

Stressful trip, excellent stay, Was involved in very bad accident. Staff was excellent and so very helpful.She went out of her way to help me with every thing i needed to accomplish. Room was very comfortable.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm glad that our staff was able to accommodate you in every way possible. It's great to know that under the circumstances, you had a wonderful stay while you were here. I am sorry to hear about your accident. I hope you and your family are all doing well. We hope to see you again soon!

"Average hotel, nice stay"

3
04/09/2017

for the $100 room, it is what can be expected when paying less. The room was sufficient for one short night, but I wouldn't stay there if I had to spend more time. The bed had more of a "used" look and feel, along with the feel of the sheets and blankets. That comfy for being at HOME but at a hotel I expect them to be "like new" not worn in. Steve at Check in and check out was fantastic.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm sorry your stay was not what you expected. This winter we will be starting our remodel, so our rooms will be updated. I apologize that your sheets seemed to be worn in. I will look into this issue. I will pass on the compliment to Steve, he will appreciate it. Thank you for your review.

"Less than Desirable"

2
31/08/2017

I stayed at this hotel for a family event in a nearby town and was very disappointed in the fundamentals. The price paid was more than my last night at the Marriott in St. Louis and the quality was not comparable. The main issue was the smoke was so strong in the room that I literally took non-worn clothing to the dry cleaner upon return as they so smoke emerged from just hanging in the closet that I could not wear them. The room was very basic and dated. The staff was courteous but clueless on how to create a great customer experience and was very transactional.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I apologize that your stay did not meet your expectations. I encourage our guests to notify our front desk staff of any issues in the room. If we know of what the issue is we can work on resolving it right away. We would of been happy to switch you to a different room, so that you did not have to deal with the smoke smell. We are a non-smoking hotel, but we do have those moments when the rules have not been followed. Unfortunately our rates are higher on some weekends. Our rooms will be updated when we start our remodel that is scheduled for the end of the year/beginning of 2018. I hope you give us another chance in the future. Thank you for your review.

"Never stay here"

1
27/08/2017

I stayed here for a weekend class at the local college. After my class I came back to the hotel to sleep at 10pm. The room next to me was having a party so I called the front desk to have them ask the party to be quieter. The night staff member completely ignored me. I called again at midnight and the person spoke to me like I was the problem and ignored me again. Finally I was able to sleep when the party disbanded at 1am. Save yourself the trouble, stay anywhere else.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Thank you for your review. I am sorry that your stay with us was not an enjoyable one. I apologize for your next door neighbors and all the noise they were causing. I am sorry that the front desk agent didn't get them to calm down so you could sleep. I will bring this to attention with our staff and find out why there was not enough action taken to get them to quiet down. There was no reason for there to be guests keeping other guests up late at night. I will get to the bottom of this issue. Thank you for your business.

"Family Reunion Gathering place"

4
25/08/2017

This site has updated to a NON SMOKING facility. We greatly appreciate this. The apples on the desk at check in were greatly appreciated. Thank you for the welcoming customer service at the check in desk. The breakfast was very nice. The fresh water in the lobby was nice for our gathering after dinner. We will return to this facility when we are in this area. Bed was so comfortable...

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Thank you for all of your kind words. I am glad to hear you had a great stay with us. Yes, recently we did convert to all non-smoking rooms. It has been a great change for us. I am happy to know you enjoyed our orange water in the lobby, and the apples we keep at the front desk. Its great to know you and your family will stay with us again on your next visit. Thank you again for your business!

"College move in"

5
20/08/2017

We stayed here for move in weekend at WIU. We inadvertently checked in too early and the staff accommodated us by finding a room immediately. It was clean, comfortable and a nice place to stay close to campus.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad our staff was able to accommodate you with and early check in. Thank you for the compliment on our facility. We are pleased to hear you enjoyed your stay with us. We hope you come and stay again soon!

"Clean comfortable stay"

5
14/08/2017

One night stay with our teen for a college tour visit. Clean rooms with microwave, fridge, and hair dryer. Small pool...no hot tub, and exercise room. Breakfast in morning is free and good. Room had two double beds... comfortable. Lobby staff was very helpful and check in was quick and easy. Price was affordable. Walmart, small strip mall and Buffalo Wild wings across the street...

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Thank you very much for your review. I am glad that you enjoyed your stay with us. We appreciate your compliments about our staff and facility. We hope so see you again on your next trip to town!

"Awesome"

5
04/08/2017

We enjoyed our stay. The breakfast was better than expected. The room was nice and clean. There is a Walmart across the street. My grandson enjoyed the pool. They had apples sitting out which I thought was a nice touch. We will stay again when we are in the area.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad to hear you enjoyed our facility. It's great to know you liked our breakfast. We are always trying to make it better. I'm happy to know that your grandson had fun in the pool! Thank you for you for your review, we look forward to seeing you on your next visit.

"neat"

5
24/07/2017

This was a very nice place, I would come back when in the Macomb area. As in most hotels the cable has limited programs this is not the fault of the hotel. Room was very comfy and was able to process a lot of work at the desk. The breakfast was a little weak compared to other types that provide this same type of breakfast, cinnamon rolls on the small side and were cold.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad to hear you enjoyed your stay with us. Thank you for the compliment on our guest room and its amenities. Its great you were able to work comfortably at the desk provided. Yes, there are not many cable companies in the area to choose from, which is unfortunate. I'm sorry you did not enjoy our breakfast items, and that the cinnamon rolls were cold. We do try different things often, so our selection isn't the same everyday. We like to keep a different variety of foods for your guests to enjoy. We look forward to seeing you on your next visit!

"Great place."

5
02/07/2017

Have stayed in the Macomb IL Best Western twice now and it has become my go-to place for my trips to Macomb. The staff is friendly and always helps right away with any request. All amenities appreciated.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Hearing we have become your go to place when you stay in Macomb is great! We try to make each and every guest feel at home while they are staying with us. I'm glad both of your stays have been enjoyable. We look forward to seeing you on your next trip!

"Quick Stay"

4
30/06/2017

Just needed a place to crash for the night. It was clean and staff was friendly. Breakfast is the morning was nice. Great for a place to stay in the area. Hope they get approved for the remodel soon to get rid of their smoking rooms. The front desk said they are stuck having smoking and non-smoking rooms until the remodel happens.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad you enjoyed your stay with us. Yes, once we move forward with our remodel, we are going to eliminate our smoking rooms. Thank you for the compliments on our staff, breakfast, and facility. We hope you stay with us again!

"family wedding"

4
20/06/2017

Beds great, pool small and no hot tub, clean place, GREAT breakfast. Only complaint is refrigerator stopped working on 2nd night and all food spoiled we had for drive back and no response from check out clerk when told at check out.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am sorry to hear you had an issue with your refrigerator. I apologize that the check out clerk did not do more to accommodate the issue of your food getting spoiled. I'm glad to hear the rest of your stay was enjoyable. I hope you come and stay with us again.

"Clean and comfortable Hotel"

5
13/06/2017

Very nice and clean hotel with comfortable beds. Breakfast offered variety with eating area. In room internet worked well and check in and check out was quick and easy. Staff was helpful and friendly during our stay.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm glad to hear the check in and out process was quick and easy. We try to make it as stress free as we can. We want our guests to be able to get settled in and relax as soon as they can after a long drive. Its great to hear that you enjoyed our breakfast items. We try to keep a variety, so there is something for everyone. I hope that you come back and see us again soon!

"Older property but clean"

3
07/06/2017

We spent a week here. The staff was nice enough and the rooms were clean. The staff seemed to be content with doing the minimums. After talking to one desk clerk to shorten our reservation we felt like we needed to double check to see if she had. She hadn't but it was clear the next person did.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm sorry your reservation dates were not changed right away. I'm glad you brought it to someone else's attention and they got the date changed for you. Thank you for the complement on our rooms. We do everything we can to keep our property clean and comfortable. I hope you come back and stay with us again.

"Great hotel "

5
31/05/2017

The hotel staff here is very friendly and helpful. They went out of their way to get my daughter an ice pack after she hit her head on a night stand. The pool is nice and the continental breakfast was great as well. A big plus is the beds are very comfortable. We will definitely stay here again.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Thank you for your review! I'm glad your family enjoyed our pool and breakfast! I'm sorry that your daughter hit her head and I hope she is doing good. I'm glad our staff was able to provide what you needed to help her feel better. We try our best to accommodate our guests any way we can. We look forward to seeing you during your next stay! Thank you!

"Nice stay"

5
25/05/2017

Staff were very friendly and helpful..room was clean and quit ..breakfast is good wish they would change the menu alittle like maybe bacon ..they make you feel comfortable when you are staying there this is the best place to stay at in Macomb Illinois

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Laura, I'm glad you hear you enjoyed your recent stay with us. We do try to offer different varieties in our breakfast bar, so we are constantly trying new products. I am happy to know that your room and our staff made you feel at home when you stayed with us. That is something we strive for. We look forward to your next visit! Thank you!

"Excellent Experience"

5
25/05/2017

We stayed 4 nights while visiting family in the area. Our room was very comfortable & nicely decorated. The hotel is about 10 +/- years old - very clean & safe. The breakfast each morning was a huge bonus! We also enjoyed hot coffee, cold drinking water & fresh fruit any time we went downstairs. The hotel staff was very courteous and friendly. Cudo's to the hotel manager & head of housekeeping (she oversees the breakfast area, too). We did not swim or use the work out equipment but everything just glistened! FYI - the guest lobby & business areas are nice, also. Needless to say, we'll stay here the next we're in town. Thank you for making our stay very accommodating!

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Rita, I'm so glad you had such a wonderful time when you stayed with us! We are glad to hear you enjoyed our breakfast bar also. I'm glad you tried our fresh fruit water! We try to have something for everyone. Our staff strives to make all of our guests feel at home while they stay with us. We look forward to seeing you again. Thank you!

"Very nice in Macomb"

5
03/05/2017

Very nice and clean with good breakfast with an excellent varity of foods. offered eggs, and tortillas in addition to fruits and oatmeal. This is anexcellent location in Macomb with shopping across the roadway. Room was very clean.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I'm so glad to hear you enjoyed your stay with us. Thank you for the complement on our breakfast! We try very hard to keep a variety for our guests to choose from. If you come back to visit Macomb, we hope you choose to stay with us. Thank you for your business.

"Fun"

5
29/04/2017

Great place to stay. Quality room and service . Breakfast was just ok . Real eggs would be beneficial. Would stay at bestern Weatern .. actually planning onnstaying there for Western ill homecoming end of September !

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
I am glad to hear you enjoyed your stay with us! We will be looking forward to seeing you during homecoming! We will see if there are any other types of eggs we can get for our breakfast bar. Thank you for your feedback!

"Enjoyed my stay but upset now..."

3
13/04/2017

Overall my experience here was good. I had no problems. On my way home I realized I was missing a blanket that I had brought with me on the trip. I called the hotel like anyone would do and they told me that they found the item and their manager will call me the following day. I have yet to receive a call almost 2 weeks later...

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Tia, I am sorry that your blanket was not mailed to you immediately. Our policy is to get your personal items shipped back to you asap. Your blanket is being put in the mail today, so you should receive it this week. I apologize for the wait. Thank you for staying with us and we hope that you choose to stay with us again in the future. Thank you!

"Great breakfast"

3
10/04/2017

The usual hotel we stay at when visiting Macomb was booked so this was our second choice. The breakfast was delicious. The shower was perfect. The room was small and HOT. We immediately turned off the heat/cool system and it was still very warm. The room seemed quiet except for the doors to the room slammed shut.

Andrea C, General Manager at Best Western Macomb Inn, responded to this review
Deb, I am sorry to hear that your room was hot upon check-in and the doors slamming shut were loud. We will definitely take a look at the ptac unit and make sure it doesn't need to be serviced. Unfortunately our room doors are extra heavy due to them being fire doors, so they do make a lot of noise when they are shut. I am glad to hear you enjoyed our hot breakfast and shower. We strive to keep our guests as happy as possible and we hope that you choose to stay with us again. Thank you for your business!

"Smoking Hotel"

3
09/04/2017

Hard to believe a smoking hotel still exists. Obviously the demand for non-smoking is higher since there were no non-smoking rooms available to switch. They do try to reduce the smell but the chemicals and residual is still strong in the room and left everyone with headaches.

Andrea C, Manager at Best Western Macomb Inn, responded to this review
Michelle, I apologize you had a smoking room during your stay. We are a property that does offer smoking rooms still. We will be converting to all non-smoking rooms at some point in the future. On very busy weekends however, non-smoking rooms do fill quickly so we encourage guests to book early. We do our best to accommodate guests who prefer non-smoking rooms. I am very sorry we did not have that available this past weekend. Thank you for your business! We hope you will visit us again!

"two day stay"

5
25/02/2017

The staff was very pleasant--I forgot my toothbrush, was given a complimentary one and offered toothpaste as well. Housekeeping staff professional. Extremely clean, modern, attractive room. I will definitely come back to this same place when visiting this city again.

"Great Stay"

5
28/01/2017

Clean rooms, friendly, helpful staff. We had a nice relaxing stay. My only disappointment was that they didn't have updated lists to of recommendations of restaurants that delivered. I found many more than the two I was given menus for.

"Limited"

3
26/12/2016

Excellent staff. Very comfortable and feel like home with all the Christmas decors. Love the location. Pool was sometimes heated, sometimes not. Breakfast wasn't diversified. It needs to be. At one point we smell smokers. We reported to the desk and found out its through the vent. Nothing they can do. Toilet seat isn't comfortable. Otherwise, a reasonable stay for us visiting family in Macomb.

"Stay"

5
25/11/2016

Very clean hotel. Friendly courteous staff safe environment and in great shipping location. I would recommend anyone who travels to anaconda to stay st this location for a very restful night of sleep and peace.

"Great place to stay"

5
21/11/2016

I have stayed at this location numerous times. I am never disappointed. The staff has always been friendly and it is clean inside and out. The beds and pillows are very comfortable. Several places to eat within a short distance.

"Very comfortable place to stay"

5
09/11/2016

Whether traveling for business or pleasure, the Best Western Plus in Macomb, IL is a great place to stay. The employees are always friendly and willing to help out. The rooms are spacious, clean and comfortable. It's a great place to relax at the end of a long day!

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
We are so lucky to have guests like you, who make this hotel more than just a job. We certainly do everything we can to make traveling easy and comfortable for our guests. We fully understand that plenty of our guests are away from their families and working hard, and want nothing more than to arrive to a clean, comfortable space. We do everything we can to ease the process of checking in and out, offering an extensive breakfast, and making sure our rooms are clean and relaxing for you. Hopefully we will see you again soon!

"Not bad, but very average "

3
07/11/2016

Very clean hotel, staff was good. Downside: very noisy, easy to hear traffic in hallways, and there was a constant thumping from the pipes. This hotel is about $20-30 a night cheaper than the hotel in the same property. If you are money conscious this hotel is perfectly fine, if you like better luxury, go to the other hotel

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Matthew, Thank you so much for your feedback! I completely understand your concerns, but I am happy to share that under new ownership, we will be remodeling soon and have every intention of offering more than our neighbors. We definitely hope you will give us another shot in the future so we can exceed your expectations!

"Macomb, IL Best Western"

5
12/10/2016

Comfortable, clean, convenient location. Very good value for the price. Staff was courteous, helpful, and attentive. The breakfast was better than average and included sausage, waffles, and scrambled eggs. Wide variety of roles and other breakfast amenities.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Thanks so much Jim for your positive feedback! We make sure our breakfast spread has something for everybody! Our location is the best in Macomb, being walking distance to restaurants, shopping and public transportation. I hope you will come see us again in the future! We would love to serve you a wonderful breakfast again!

"Western in Macomb"

5
02/10/2016

Very clean, very professional, and I will stay there again! The college Western is there and I would recommend this hotel to any college parent. The staff was friendly and the room was clean I thank everyone at Best Western for making my trip so enjoyable.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
William, Thank you so much for your positive review! We have lots of visitors and student families here for WIU. We love to see regular faces throughout the years. We do our best to accommodate visiting families. I am thrilled that you felt comfortable and welcome during your stay. Our housekeeping staff prides itself on attention to detail, and our customer service exceeds other hotels in the area. We certainly hope you will return in the future. Again, thank you for your business. Sincerely, Nicole B.

"Great place"

5
09/09/2016

This hotel is very clean. A great place to stay with a great value. Close to shopping. We stayed with a group. The breakfast area was clean and the staff were friendly. We got an upgrade on our room when we arrived.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Angela, Thank you so much for taking the time to review your stay at Best Western Plus Macomb Inn. I am happy our staff was able to serve you and make sure you were welcome and comfortable during your stay. We have an ideal location for the area, and we of course try to upgrade our guests when we are able to. Guest satisfaction is our #1 priority! Our attentive staff and extensive breakfast is always appreciated by our guests. We certainly hope you will stay with us again should you find yourself traveling to Macomb in the future. Thank you again, Nicole B.

"One of the better ones in Macomb"

3
22/08/2016

Have stayed here twice. Descent free breakfast and pretty good coffee Super attentive staff Sketchy A/C Super firm beds - pretty uncomfortable Very Clean Reasonably priced Would give 4 stars if the mattress was better

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
BigT1124, Thanks so much for your feedback! I am so glad you enjoyed our hot breakfast. We try our best to provide something for everyone: biscuits and gravy, waffles, eggs, sausage, cinnamon rolls. We have a wonderful staff in our locally owned hotel that is excellent at making sure our guests are welcome and comfortable. Our top notch housekeeping staff does an excellent job keeping the rooms clean. We pay very close attention to detail. I am sorry to hear you weren't happy with the mattress. We usually get lots of compliments on our beds and pillows. Unfortunately, not every person finds the same bed comfortable. We definitely hope you will come back and see us again so we can have another opportunity to accommodate you. Please don't hesitate to give us a call so we can book your next stay! Thank you so much for your business and feedback, Nicole B.

"Always an excellent stay and value"

5
21/08/2016

This Best Western is awesome! The staff is always helpful and courteous, the building is clean, and the rooms clean and comfortable. Only once, during out many stays, did we have trouble with noisy neighbors; but the staff addressed the issue immediately and we did not have any more issues. I would recommend this hotel to anyone.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Connie, Thanks so much for your kind words! We love hearing our guests enjoyed themselves! We have very thorough housekeepers, attentive front desk staff, and wonderful breakfast attendants. I am so glad to hear you were well taken care of during your stay. We love seeing familiar faces here so don't be shy and come visit us again. Don't hesitate to call us if you need any assistance reserving a room, or have anymore questions or concerns. Thanks again for your loyalty. We hope to see you again soon. Sincerely, Nicole B

"Great Place"

5
18/08/2016

Beds are comfortable service is great. Pool is nice staff is helpful and friendly good value is your children are going to Western, close to shopping area if you need anything. King size beds are nice.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Robert, We are so happy to hear your stay was comfortable. Our staff makes every effort to serve each guest, and I am happy you received the same accommodation. We love to host students and families of WIU students. Our staff is knowledgeable about campus, restaurants, bus schedules and local attractions. We love to help new students and their families discover Macomb and assist with accommodations during events, football games, graduation, or just a quick visit. If you need more space in the future, we also have rooms with 2 king size beds! We hope to see you again soon! Sincerely, Nicole B.

"Wonderful!!"

5
17/08/2016

It was a beautiful new hotel and near Western Illinois University. The hot breakfast was very tasty. The beds that we slept on was so comfortable I didn't want to get up. We had a great night's rest. I would recommend this hotel to anyone in the area.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Jill, I am so happy we were able to help you get a good nights' rest! We receive so many compliments on our comfy beds. Even I love them! I greatly appreciate your compliments on our lobby. If you love it now, wait until this winter! We will be remodeling the entire lobby, front desk and breakfast area to serve our guests even better. We definitely hope you'll come back and see us again for some good sleep and yummy waffles! Sincerely, Nicole B.

"Clean, friendly hotel"

5
14/08/2016

We always stay at the Best Western hotel when visiting Macomb. It is a very clean, well kept hotel with a very friendly staff. Excellent breakfast and "orange water" is a nice bonus! Convenient location!

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Pam, We appreciate your long time loyalty. Being locally owned, we love to see repeat faces. We always do our best to accommodate every single guest, every single time. I am so pleased you have been happy with all of your experiences here with us. We expanded our breakfast a little bit over the last several months, and the "orange water" has been a hit, as well. I know it's nice to have some food and shopping right across the street, too! We hope to see you again soon Thanks again, Nicole B.

"Excellent Value"

5
19/07/2016

The beds were exceptionally comfortable, and the room was clean. The hotel is easily accessed, and the hot breakfast was quite adequate. I experienced no problems during my stay, other than the room keys were not activated when I checked in.

"above expectations"

5
13/07/2016

The staff was small-town friendly & welcoming. The breakfast was a basic hot breakfast, but delicious! We loved the biscuits & gravy, small sized cinnamon rolls, sausages, and melt-in-the-mouth waffles! Our room was a king suite,with a spacious lounge with pull-out sofa bed, small kitchenette, and separate bedroom.

nlbr968, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Ruth, Thank you so much for your kind words! We are so happy to hear you felt comfortable during your stay. We have a proud staff willing to go the extra mile for guests. Our breakfast selection has a little offer for everyone. So wonderful to hear your feedback. We would love to have you stay again in the future! Please don't hesitate to give us a call and book your next stay. Thanks again, Nicole B.

"VERY clean, nice hotel!"

5
02/07/2016

Very clean, updated hotel with a friendly staff! Price was high due to Heritage Days weekend but normally prices are reasonable. Very clean, comfortable hotel with an excellent staff! We have stayed several times and never had a bad experience!

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Pam, We greatly appreciate your kind words! We do our best to provide excellent service to all of our guests, regardless of the rate. I hope that you found all the friendly faces, thorough housekeeping, and complimentary hot breakfast to be what you were looking for during your stay with us. We would love to have you here again in the future. Our staff greatly enjoys seeing familiar faces! Thanks again!! Nicole B.

"Nice property, good staff, quirky maid service policy"

4
22/06/2016

This is definitely not the type of place I think of when I see a Best Western. It is clean, modern and well managed. The staff was helpful, especially the breakfast room lady who is just the kind of person you want to see in the mornings. There was one quirky thing. I left a tank top on the bed and returned later in the day (with guests) to,find the bed unmade and a typed out note saying staff are not allowed to touch personal belongings so they did not make the bed. Never encountered this before in decades of travel and it was embarrassing to have guests wait while I made the bed so they could sit down.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Gatortunor, I am so happy you were pleased with the hotel during your stay. We make sure our housekeeping is top notch so each room feels clean and comfortable. We know there's nothing worse than a dirty hotel room! Our housekeeping staff takes great pride in their attention to detail. I so apologize about your bed not being made. As a courtesy, our housekeepers avoid touching a guest's belongings out of respect for their privacy. Your bed should have been made, regardless of the tank top. I assure you this will not happen again in the future and we'd love to have you back for another visit. We will begin remodeling soon and hope to provide and EVEN BETTER product and service after that. Thanks again so much for your feedback! Nicole B.

"Amazing hotel"

5
19/06/2016

My daughter is attending WIU and this is our go to hotel and recently my daughter had orientation and we decided to stay at best western and her orientation didn't end till 2 pm the next day. We asked if they offered later check out time and the person in the front desk was so helpful with assisting us with a later check out time at no cost. I will not pick another hotel for our future stays. Also this hotel is located to many close places like Buffalo Wild Wings, walmart, Burger king, Kmart, JC Penny, gas stations, etc..

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Noelia, I am so happy you enjoyed your stay. We frequently have WIU families stay with us and we understand how crazy transitioning a student in college can be. We always do our best to accommodate families with hectic schedules and provide complimentary late check out whenever possible. We are looking forward to your return here, and you will likely see lots of other WIU parents during your visits. We hope this will help you feel comfortable. Also, our front desk staff is very knowledgeable about the area and can suggest some great restaurants during your next visit. Thanks again, and good luck to your new student!! Nicole B.

"Very nice stay for our sons WIU graduation"

5
18/05/2016

We stayed at this Best Western for our sons WIU graduation. It was so clean and very modern. The room was so well presented to us on our arrival. We had breakfast with our son in the morning and it was very nice. We will stay at this hotel again and again.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Carrie, I am so pleased to hear you enjoyed your stay. We have recently expanded our breakfast option and I am happy to see that you enjoyed it. Our housekeepers pay great attention to detail to make sure your room is as comfortable as possible. We love to see regular faces here so don't hesitate to come back and visit us again! Nicole B.

"Great stay"

5
18/05/2016

Great stay for the value. Nice staff and rooms. Nice that they have a smoking room choice as well. All in all, I would recommend to anyone traveling to the area. Mae sure you book in advance for good pricing.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Justin, I am happy you were able to take advantage of our designated smoking rooms. We are the only hotel in the area offering smoking rooms. For future reference, should you ever decide to reserve a non-smoking room, it would not be near smoking rooms, as those are in a designated section of the building. We like to keep our prices reasonable, and make sure we provide clean and top notch rooms for our visitors. Please come back and see us again! Nicole B.

"Well rested."

5
16/05/2016

We really enjoyed our stay. The room was super clean & beautifully decorated. We awoke, well rested, & enjoyed a nice, complimentary, quiet breakfast, that set the remainder of our trip off to a good start.

"Pleasant Experience."

5
15/05/2016

We were very happy with our room accommodations at the Best Western in Macomb. We would highly recommend it. The room was clean and the staff was very helpful. We would definitely stay there again should we ever be in Macomb.

"western"

4
14/05/2016

End of school spent over night because had to take kids home and hotel was close to barn where we had to pick up horse next day, only problem Ice machine did not work on 2nd floor and pop machine will not take my dollar bills

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Thank you so much for your feedback Robert B! I am so sorry for the inconvenience of the 2nd floor ice machine being out of order. We will be sure to get that repaired ASAP! Fortunately, we do also have an ice machine on the first floor. I will be sure to have our vending machine looked at, as well. We do have a second vending machine that also accept credit and debit cards, and I apologize if our front desk staff did not offer you quarters. We appreciate you choosing Best Western for your stay. We find that our location is very convenient for travelers and those visiting WIU. We hope to see you again in the future! Thanks again!

"Excellent!"

5
18/03/2016

Every part of the experience was 5-star. Yet the price was barely more than the older hotels in town. Very quiet rooms despite being next to the highway. Restaurants nearby, but not really walkable due to the highway. Nice pool.

nlbr968, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Thanks so much for your positive feedback! We loving hearing our guests had a pleasant stay! This week we will be expanding our breakfast options and some pretty awesome updates in our lobby and public areas! We definitely hope you'll come back and visit us again soon! Thanks again!

"Reasonable stay"

3
18/03/2016

Stayed here recently during a two night trip to the small college town. It is what it should be, a reasonable night's stay with no particular frills. The staff was pleasant. The room was easy to find in this two-story hotel. The room and linens were clean. The furniture seemed to be doing its job well. The rug was not worn out as it is in some of the hotels in this town. Warm water pressure was hit and miss in the morning, perhaps because everyone hit the showers at the same time. It is sort of quiet except that it is situated next to a major road entering town so every time a large truck accelerates or slows down entering town it is clearly audible any time of day. Breakfast choices were limited. There is no restaurant in the hotel, but they offer a basic breakfast bar typical of the region. Food choices in the town for other meals are limited to fast food and sports bars unless you're in town Thursday-Saturday when the one decent restaurant is open. The price seems high for such an average hotel, but rate inflation has occurred in Macomb since there are few good alternatives. Supply and demand. There is an indoor pool, but we didn't use it so I cannot review that.

nlbr968, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Thanks so much for your feedback! I am happy to share that as of April 1, 2016 we will be expanding our breakfast selection! Unfortunately, because this is a small area, no hotels offer a restaurant on property. We are within walking distance of a couple restaurants, and our front desk would be happy to suggest some local grub during your next stay. I am pleased to hear your room was clean and comfortable. Our staff prides itself on making our guests feel welcome! We hope to see you again in the future!

"Suitable for a brief stay"

3
06/03/2016

Not your major upscale hotel chain; however, one of the better options given it's a college town. The room was clean, the mattresses were comfortable, the complimentary breakfast was average (however, with various good options), and Wi-Fi was free.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
I am pleased to see your stay with us comfortable. We truly appreciate the feedback so we can serve our guests to the best of our abilities. I am happy to share that in the near future we will begin a remodel to update the property and we hope to see you stay with us again so we can have another opportunity to exceed your expectations. Your business is greatly appreciated! Thanks again!

"Average"

4
27/02/2016

Nothing special really. It was a decent hotel for a decent price. Quiet and comfortable, check in was easy and polite. We did not eat breakfast or use the pool. We would stay here again if in the area.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Thank you so much for your business and your feedback. It is greatly appreciated and will help us to better serve future guests. I am happy to hear that you had a comfortable stay at our property. In the near future we will be doing some updating to the property, as well as expanding our breakfast options. We definitely hope you will consider staying with us again so we may have another opportunity to exceed you expectations. Again, thank you for the feedback. We hope to see you again soon.

"Solid stay in Macomb, IL"

4
01/02/2016

Overall, this is a good hotel in a college town where options aren't great. Price point here made this hotel attractive, especially because the hotels $15-20 less are best to avoid. This is a good Best Western, with a nice lobby and fresh rooms. Standard breakfast, etc. Its a solid place to spend a night or two. Two big complaints. One is that the sheets were a bit worn. Time to replace them as they're in bad shape. Desk chair wasn't in great shape, which was a problem as a business traveler needing to do a few hours of work at the desk. I'll stay here again, especially if its less than comparable hotels.

Nicole B, General Manager at BEST WESTERN PLUS Macomb Inn, responded to this review
Thank you so much for your feedback on your stay at our property. I am sorry to hear the quality of some items in your room fell below expectations. We definitely so not want our guests to have an experience below our standards. I am pleased to share that in the near future we will begin to remodel and update parts of the property. We hope you will stay with us again so we can have another opportunity to serve you! Thanks again!

"Comfortable, Friendly and Affordable"

5
29/01/2016

Arrived late, but was greeted warmly upon arrival. Check in was short & sweet. Room was very comfortable, bed was excellent. Breakfast is average - not gourmet, but served its purpose (it's free so expectations are low!). Location is good, with restaurants and other stores nearby.

"Nice clean enjoyable facility"

5
27/12/2015

Quiet large room great mattress with in room fridge, micro, desk, chairs, and easy access to all amenities. Plenty of breakfast choices all included. Best place in Macomb to stay period, been to all the others.

"Good stay!"

4
22/12/2015

Stayed here one night for business meeting. Room was clean , bed was comfortable and very quiet . Staff was friendly and breakfast was good . Will stay here again when I am in town again . The only negative thing was it was very warm. I actually turned the heat off and had to open the window .

"Clean room, good visit"

4
18/12/2015

The hotel is overall very good. It is clean and inviting. The rooms have a microwave, fridge, and new TV. The overall decor of the hotel is updated, and very nice. The staff were professional and very nice. The location is close to a few stores in town. A great place to stay in Macomb. For the cleanliness, the value is great.

"Very clean, updated hotel"

5
30/11/2015

This hotel is a very clean, updated hotel with an extremely helpful, friendly staff who made us feel very welcome. Nice breakfast in the morning. We are returning next summer and would definitely recommend!

"So-So"

3
27/11/2015

Their breakfast is the same every day. They need more variety. Pool was in an okay temperature, just need it to be more warmer. No hot tub. Using the computer, theirs was kinda slow but glad to be able to use it. King bed was comfortable so that's a plus! :)

"Hotel not non-smoking"

3
11/11/2015

Non-smoking room had a smoking odor. Very helpful desk clerk sprayed the room at my request. However, the odor remained. I requested a room change, but no other room was available I was told. I would not stay again, if rooms designated as non-smoking are not free of cigarette smoke odors.

"Excellen hotel and value"

4
02/11/2015

Stayed at this hotel when in town for a family wedding. Staff were efficient, and the hotel was clean and quiet. The hot breakfast was very fresh, and very appetizing. Would definitely stay here again, and recommend it to anyone staying in the area.

"Definitely # 1 or 2 place to stay in Macomb, IL"

5
02/11/2015

Pillows were great, bed comfortable, mini fridge great, didn't need to use internet/phone, great location across from shopping strip, good food, nice people, clean room, reasonably priced, friendly staff, ice machines, vending machines, pool.

"Very nice!"

5
29/10/2015

It was a very nice and clean hotel. I would definitely stay here again. The price was excellent, as well. We arrived late on a Friday--the staff was very friendly when we checked in. The room was very nice and clean and well kept.

"Great place to stay"

5
28/10/2015

This Best Western is wonderful. Every year they keep impressing me. Very simple check in and out. They read the notes/requests you add to your reservation and do their best to accommodate without having to ask at the front desk. You aren't woken up by the maids talking to each other or at some hotels, yelling to each other. One of my favorite hotels.

"Good hotel"

4
25/10/2015

My husband and I were in Colchester visiting my son. While this isn't the closest one to his house it's the one with the best rating. The room was huge! Two King size beds, two comfy chairs, desk, micro and frig, large bathroom. (And the water is not slimy!) We didn't eat breakfast here, but I did see fresh fruit when I got coffee - always a plus! While we really miss the AmericInn in Monmouth (!) this is a close second.

"Pleasantly Surprised"

5
23/10/2015

This property worked out well for everything my group and I needed. It is very close to stores and restaurants. They also have a few places that are good for recreational activities (i.e. bowling alley, movie theater, etc). Though it is not part of a large town everything you need is right there. The staff was very courteous and helpful. The place was kept immaculately clean, and the rooms were very comfortable.

"Nice Hotel"

4
16/10/2015

The staff at the hotel are awesome!. They were very helpful with my reservation on a busy Family Weekend at WIU! Breakfst was great. More choices than just pastries. Our room was clean and the bed was very comfortable. The room doors are noisy when they close and there was a water hammer when the people above us showered but it was not loud enough to disturb sleep. Didn't use the wifi either because it was slow but would definitely recommend this hotel

"Excellent Hotel"

5
14/10/2015

Very clean, very updated. The staff was attentive and polite. Had good choices for vending machines. Check out was super easy, just turned in key. The price was excellent, great deal for a really nice hotel.

"Very comfortable hotel with great price"

5
13/10/2015

Our hotel room (two king beds) was very comfortable for 4 people and offered great amenities (microwave, small refrigerator, TV, hair dryer). The free wireless Internet service was easy to set up and fast. We all found the beds clean and comfortable. I will definitely consider Best Western PLUS hotels in the future.

"Nice Place"

5
07/10/2015

good clean place to stay. I always enjoy the breakfast. free wifi. The beds are comfortable. The price changes with certain events. It cost more during homecoming, Dads and Moms weekends, and on family weekend for Western Illinois, home of the Leathernecks. Most weekends it is a good price.

"Best Western of Macomb Il"

4
03/10/2015

My wife an I spent the night at Macomb account we were very tired after an exhausting weekend and activities later than expected. We were lucky to get our room and we were pleased that it was a large room witch had 2 king size beds a super clean bathroom and very quiet surroundings.

"Nice Hotel for Macomb"

4
23/09/2015

Not many hotel choices in this area. Best Western is definitely a great value for what you get (free parking, free Wi-Fi, hot breakfast, comfortable rooms). Staff was all friendly and helpful. Check-in and check-out process was quick and easy. I would recommend this hotel to others traveling in the area.

"Nice Option if visiting Macomb"

4
21/09/2015

This is a good option if you are visiting Macomb. This property is clean, has nice size rooms, the service is good, and the breakfast is fine. On busy weekends at Western Illinois University this property, and the Hampton Inn next door, often sell out. So, book early.

"Overall, Surprised!"

4
11/09/2015

I stayed here, while visiting Western Illinois University! Room: Nice sized; I stayed here with my parents, and the room was very accommodating for three people to stay in. Very roomy. Beds were super comfortable. Bathroom was kind of small, yet extremely functional. =) Service: Hotel staff was very kind and helpful, overall. =) Overall Experience: Loved it here. Should I find myself in the cute town of Macomb, IL again, I will definitely choose this hotel to stay in, once again!!!!! =)