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Best Western Plus White Horse Hotel

68 Clooney Road, Londonderry, BT47 3PA Grande Bretagne
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Contact the hotel
Contact the hotel
PHONE : +44 02871860606
4.0 / 5
1056 Avis Tripadvisor
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Hotel advantages

Activities

Golf on site or nearby
Horseback riding
Swimming pool

Hotel services

Free Parking
Free Wifi
Indoor pool
Multilingual staff
Restaurant on site or nearby
Room service
Treatment center
Sauna

Room services

Hair dryer
The strong points

Activities

Golf on site or nearby
Horseback riding
Swimming pool

Hotel services

Free Parking
Free Wifi
Indoor pool
Multilingual staff
Restaurant on site or nearby
Room service
Treatment center
Sauna

Room services

Hair dryer

Description

If you are looking for a Warm Welcome, Style, Fine Food, Great Service and Comfortable Accommodation, look no further than the 4 Star Best Western Plus White Horse Hotel. Ideally located along the main Causeway Coastal Route and only minutes from Derry-Londonderry’s 17th Century Walled City Centre, this Four Star establishment offers all the luxurious amenities that guests would expect whether their visit is for leisure, business, conference, banqueting or just a memorable meal. Situated minutes from the City Centre (6 miles), City of Derry Airport (3 miles), Faughan Valley Golf Course (3 miles), River Faughan for fishing (2 miles) the Main Dual Carriageway to the Causeway Coast, Wild Atlantic Way, The White Horse Hotel can offer a wide range of things to see and do both in the surrounding area and within the hotel itself. We place an emphasis on personal and friendly service with attention to detail and during your stay we even provide fresh homemade cookies in your room!

Activités

Customer reviews

4.0
based on 1056 guest reviews
Excellent
607
Very Good
208
Average
99
Poor
58
Terrible
83
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Nothing but honesty"
Kathy M, 29 Octobre 2024

Staff and food all lovely can't fault at all there. Room was very small. Hallways smelt like old peoples home and couldn't go pool as children swimming lessons was going on, plus there was hiding costs for jacuzzi use. I also left a ring behind and was never returned. So as much as lovely staff and food wouldn't go back.

"The White Horse is now extended family!!! That's how amazing our stay was! We will definitely be visiting this location again! "
809eloises, 18 Octobre 2024

The front desk staff Emma Kayleigh and Sean, the bar manager, Alistair, Ellen, the beautiful breakfast attendant...et al absolutely enjoyed from beginning to end Hands down, the best place we have stayed in a very long while!!! The food was so very traditional and in the best way! From pastries to food allergy accommodations, so very sweet and patient! There were so many amenities, so very clean. Sadly, we were unable to visit the indoor pool, were unable to get a spa appointment, and didn't request room service, which is all available. It was our first time international trip so we didn't spend a lot of time indoors.

"Pleasantly surprised"
Wendy M, 12 Août 2024

Booked last minute but was pleasantly surprised. From we arrived til we left staff friendly and helpful. Room was a bit on the small side but spotless and beautifully decorated. For me it was on 1st floor which wasn't ideal due to issues with mobility but as the hotel was full and ours last minute it wasn't an issue. At breakfast as I have coeliac the staff couldn't do enough for me ( maybe GF cereal) making sure I was fed and watered. On checking out staff asked how our stay went. Gave us more info on events coming up and we've provisionally booked for next year. Great weekend near to the city of londonderry but far enough away it was quiet and relaxing. Great price too.

"Fabulous stay"
abcaoifebrown, 12 Juillet 2024

We had a fabulous stay . We are repeat visitors I couldn't fault this hotel . Our little boy walks with a walker the staff here are always so friendly and helpful . It is always a very comfortable and pleasant stay .

"Don't change the goal posts"
redhand, 05 Juillet 2024

Bedroom was spacious, looked like it had been remodelled, and had two double beds. Very comfortable and very quiet. Would have liked a bedside clock and a TV with more channels. Strange incident in the restaurant. Requested small bottle of still water. Server brought a large bottle saying they were out of small bottles but we would only be charged for a small bottle as that was what we had requested. All good so far until the bill arrived charging us for a large bottle. Informed this second server of our previous conversation with his colleague, who had now left, but this gent insisted we pay for the large bottle. Didn't want to create a scene but this was embarrassing and perhaps somewhat dishonest.

"A great family stay."
Ni903, 20 Juin 2024

We stayed in the hotel for one night. The main reception and hall decor is dated and could do with a refresh, however the room had clearly been renovated as it was fantastic. Loads of space, spotless and very modern. The bathroom included a large shower, which was powerful which we love and the mirror had a built in light which is just perfect to get ready. Bottled water was provided and also tea, coffee and a kettle. We rang and requested spa robes which was delivered to our room for us to use the spa facilities. The pool was massive, it was cool and with a young baby it wasn't the best, that's one thing we would recommend to the hotel to review. But very clean and well looked after. Steam room and sauna was fantastic. You've to pay extra to use jaquzzi pool. We got so much use out of the pool and towels were available on arrival. We didn't eat in the evening in the hotel but ordered desserts when we returned with drinks and they were lovely. We had cocktails and they were delicious, was very impressed with that. We had breakfast the next morning, all freshly prepared hot breakfast, which was constantly replenished. Pastries, ham, cheese, fruit juices etc was also all available and delicious. Coffee was good and staff couldn't have been nicer or more helpful. We also had the staff sterilise our baby's bottles in the microwave which was no bother to them at all. We will definitely return and stay again, it is perfect for a family and so welcoming. Thanks for a great stay.

"Wonderful"
R7853CIkeithm, 21 Mai 2024

The hospitality experience, from first entry until final check-out, is world class. Great hotels are made by great people. The White Horse wins with staff that are professional, highly personable and caring. Food and catering are wonderful. My room was elegant, quiet and very comfortable.

"Very poor service! Definitely not a 4*"
nickygunn79, 19 Mai 2024

Pool too cold to stay in more than 2 mins, slimmy steam room and sauna. They push the upgrade to the hot tubs, which were nice and warm. (at the bargain price of £30 for 30mins!! ) Tell you one price before, then charge you double after. Not a single sign stating pricing. Asked to speak to the manager who was extremely condescending, basically called us liars, and said prices are "clear" more than once, but could not show us anywhere that stated the price! Receptionist even lied to our faces in front of the manager! No integrity whatsoever! Really could not care less!! The whole experience was very uncomfortable, upsetting and confrontational! I would rather have packed and left. There to celebrate our anniversary but this totally ruined it! The hotel has no information on check in, or to hand in the room, nothing re restaurant times, pool times, check in etc, literally nothing! They provide a QR code taking you to their guest services website page. Again this includes no useful info! WiFi is non existent. I did not manage a single minute of sleep, Walls were so thin, doors banging all night, people talking, shouting and tvs. The room was stuffy and no way to regulate heat in the room. For a hotel that states they go the 'extra mile' for their customers, we definitely witnessed the opposite!

"School Group Visit"
W7939AStimt, 18 Avril 2024

We stayed as a school group doing a History tour of Northern Ireland. The site was perfect to accommodate our needs, staff were very welcoming and friendly and we enjoyed an excellent breakfast. Our students also made use of the pool and fitness facilities and we had a great stay. Thank you.

"Bad service in restaurant"
Cwho3766, 08 Avril 2024

Went for a meal on Sunday with family an to watch football, restaurant service was shocking, basically rushed the starter out then we were notified that all staff rang in sick so u have to get ur carvery now as it's stopping straight away, so we did, starter plates still sitting on table an one member of staff standing at till watching over an basically doing nothing, terrible service, TBH unless Hassan is serving in the restaurant the service is shocking.. A lot of people dissapointed recently with the service an the every time the bill has to be challenged

"Great overnight stay"
ClareMcG, 07 Avril 2024

Great overnight stay. Food was delicious and we thoroughly enjoyed the pool. We were in a recently refurbished family room which was lovely with super cosy beds. Staff all incredibly friendly especially the girl on the check in desk. Lots of car parking as well was a great bonus.

"Disappointing and put a downer on the birthday!"
90ccc, 06 Avril 2024

Had a meal at the white horse for a birthday - there was 13 of us, was seated and served drinks pretty fast, order was took for starters and mains pretty fast. However not everyone got a starter so they were served quick enough, when everyone was finished starters took about 20 mins for the dishes to be lifted when finished, waited over an hour for the mains to be served, had to ask the waitress to lift our main course plates that we were finished eating and asked for a dessert menu. After 20 mins of having the menu they finally took our order and 45 minutes later desserts landed. No one really ate their desserts because we were waiting that long, kids were getting cranky, everyone was getting tired of waiting around. Didn't even get the birthday cake brought out or lit, as everything was just taking so long so had to ask for it to be brought out in the box so we could leave! We also were asked when booking if we would like a CAKE TABLE for the birthday cake, which when we arrived there was NO cake table & I also had to clean the kids highchair myself as it was stinking!! We went to pay for the bill & realised that we were charged for £50 worth of sides, that no one asked for. Onion rings & mushrooms! We actually thought when they were served to our table that they were with the steaks! Indian man who was working was ignorant, not a bit helpful and was quite sharp on numerous of occasions! Actually thought about booking my wedding here but definitely not after the lack of service. Food was ok but definitely not worth the money and definitely not worth the wait! Over priced and overrated. Manager would need to change a few things up and train staff up a bit better especially that rude man! Disappointed!

"Very poor leisure facilities"
Alison M, 01 Avril 2024

My husband and I used the leisure facilities here and we definitely wouldn't recommend. No towels were offered to us at reception. The changing rooms, pool area and sauna were all filthy. Seat in the sauna is broken, could easily trap fingers/skin! The showers in the ladies changing room made my skin crawl, manky old shower curtain and black mould between the tiles. Bit of a health hazard. Everything could do with a good deep clean. Granted, it is cheap at £7.50 per person for non members but you get what you pay for. Won't be back!

"Average"
bcar2024, 28 Mars 2024

Spa facilities were average. Staff working at spa were a pleasure, especially a girl named India. very friendly. Credit to the hotel. Food was average, kids running around at all hours of the night. Breakfast service was terrible, waiting 20 minutes on tea and toast. Staff were no where to be seen. A queue had been formed waiting on staff coming back from kitchen to ask for service. Room was ok. Rubbish still in bins when we arrived.

"Good friendly service. Well managed hotel. "
jeanjohnc, 21 Mars 2024

Stayed for a couple of nights this week and found the hotel very welcoming. Room was clean, comfortable and well serviced. Had dinner both nights. The menu choices were varied and interesting. Tried the garlic chilli prawns, Lebanese Lamb, Fillet Steak, Duck Breast and desserts. Food was very tasty, nicely presented and served. Breakfast was self service cereals, juice etc with mains cooked fresh to order. All in all a very enjoyable stay. Every single member of staff we encountered was friendly, helpful and efficient. A very well managed hotel.. We will most certainly return

"Lovely night away"
lorraineodonnell85, 01 Mars 2024

Here come the girls package. Very good value and enjoyable experience. The staff and food were excellent. Warm comfortable rooms with robes included. Always a great touch for getting to the leisure facilities.

"Honest and fair review"
Beckett2993, 25 Février 2024

Going to be fair and honest with this one! Check in was quick and easy, no issues. Room was very spacious, beds comfy but the pillows, not so much! The bathroom was a typical standard but the shower pressure wasn't great and the hot water kept dipping in and out. The pool facilities were OK. Bit grubby in parts, so could do with a deep clean. The lockers are dated and the keys you are allocated dont have the locker number on the band, so you need to check every locker to find the correct one. We were given 3 towels and one of them was dirty with stains. The pool itself was on the cold side. My childs lips actually started turning blue, so we had to get out prompt to get warmed up! Nobody seemed to stay in for long because of this. We went out for dinner and breakfast so cant comment on the food, but the drinks we got from the bar were good and a decent pint of Guinness. Overall, the hotel is OK for a night. However, comparing to other 4 star hotels I have stayed in (e.g. Roe Park etc), the White Horse is not up to the same standards. I would say it is more in line with a 3 star facility. It was OK for a budget stay and the price was reasonable, but next time I will probably spend a bit more ££ to get a more enjoyable experience.

"Had lunch, it was great."
William R, 23 Février 2024

I stopped in for a quick lunch at the hotel in the bar/restaurant and had a cappuccino and a ham and cheese toasty. The food was lovely and I was served quickly. Bar manager Alistair and Joy were very helpful and the service was great. Thanks again!

"Mediocre stay"
Lmarina26, 19 Février 2024

Rooms are dated but clean, though quite snug for 3 guests. If someone is doing their hair/makeup at the desk then you can't get past. Food was expensive £21 for a main meal, £12 supplement for a steak and wasn't all that great. Eat in the restaurant the 1st night (service was slow) but you much better quality and prices in Derry centre. Pool area is in need of a serious revamp. Very grubby and dirty looking. Left after about 10 mins due to the uncleanness. Far nicer hotels in Derry than this one. Though a reasonable price for the weekend, but definitely not a 4* hotel.

"Could be better"
mbuch2024, 19 Février 2024

There is a number of improvements needed to the room and internet. Overall I wouldn't recommend this hotel unfortunately, the food was good and the staff was great. The TV was an issue also, as I had to use my phone data to use it.

"Credit where it's due ..great experience"
Martina D, 18 Février 2024

Such a lovely welcome at reception .. great comfy beds and pillows ..high standard of cleanliness . Thoroughly enjoyed our time in the outdoor hot tub ..the man on duty was helpful and had a great bubbly attitude ..( sorry can't remember his name ) food was amazing at both breakfast and dinner the highlight of our stay was the back massage with India! She has magic hands and the most beautiful aura . Her thoughtfulness and kindness didn't go unnoticed ..can't wait to return .

"Fabulous stay"
Lisa A, 16 Février 2024

We had a wonderful 2 night stay in the Best Western. I was quite worried about the booking given previous TripAdvisor reviews but all worries were quickly set aside from checkin. Reception staff were lovely and efficient. The room was big and very modern. Two big double beds which were perfect for our family (2a & 2 small kids). The pool was big and yes the water is a little cooler than some other hotels but the kids had a ball and didn't want to leave. The steam room and sauna are both great. Dinner in the restaurant was included in our package and I thought quite expensive for what it is. It was ok first night and fantastic on the 2nd. I suppose it comes down to what you order. Kids option esp the roast dinner are excellent. The breakfast in particular was lovely. The fry selection and brown bread was top quality. Kids very happy also with yogurts, cereal and delicious pastries. The hotel not really within walking distance of anywhere but if you have a car, no problems. We will be back!

"Unfriendly reception"
Y7703FAerind, 04 Février 2024

We arrived for Sunday lunch (4th feb) and had to wait until the receptionist decided we were worthy of her time. It was a negative experience so we left and went somewhere else. There was a time when this hotel was warm and friendly but not anymore!

"Horrendous experience!"
s k, 14 Janvier 2024

Absolutely horrendous customer service. Came for my sister's birthday treat that I purchased on SpaSeekers and we were so excited for relaxing spa treatments and a fabulous day. What we got what the exact opposite. Very unprofessional staff at the leisure section reception who told me I owed £55 when I didn't, who I also overheard swearing at other customers, it was not a good start. Then the therapist arriving for our treatments to say "is it okay if I take my coffee break now" it was very unprofessional. Massage/facial unpleasant and we couldn't wait to leave the place. Afternoon tea was okay and the staff in the resteraunt part were lovely. I sent a complaint via email immediately when I got home so it was in writing. That was over 5weeks ago and I've had NOTHING. Rang up three times to chase up the issue and noone was able to help. Sent emails numerous times and noone has responded either. Absolutely disgusting customer service and treatment! Won't be back.

"Girls trip ruined"
NorthStar58192030016, 13 Janvier 2024

I Have never written a review before, equally i have never recieved such poor customer service. We were a returning party of 6 who booked the "here comes the girls trip" for friday 12th. We recieved a phone call 1 week before stating that a therapist was off sick ...we could have quite a wait between treatmnts they offered us complimentry use of the hot tub (usually £10pp), knowing we wouldnt get another spa at short notice for 6 we agreed. Then on Wed 10th we got an email (very unprofessional one) stating both therapists were now sick ...so we would be unable to avail of the treatments ( yes the part of the package that made it a spa ) Are choices 1...continue with the booking and we could have complimentry use of Hot Tubs ?? And a bottle of prosecco 2...cancel ...2 of our party were flying in especially for the weekend So we spoke with several members of staff ...each passing the buck "theres nothing i can do about it" "At least i used my own initiative and emailed you ..no one else was going to bother" "Thats not my department/job" "Apologies" "If theyre sick what am i supposed to do" This is some of the responses we got While i accepted the girls are sick (speedy recovery to both) it was a days work to even get someone to speak to us the email was sent at 7.10am and at 5.00pm we were still waiting on the manager to ring us back ... What would i have liked her to do say "im so sorry that this has happened " There is a similar stay "date night" which is Without treatments this costs £92.50 we were not offered this we were paying £135 (for treatments) so essentially our complimentry hot tub and prosecco was costing £42.50 pp ???? Poor response from management, poor communication, poor team effort.

"Shabby treatment by Hotel"
Excursion14289722666, 13 Janvier 2024

Let me first give you the positives,as local people we have used the White Horse Hotel for their spa break on 2 previous occasions all of which were of the highest standards, but I'm sorry to say management have forgotten their own website promise stating outstanding customer service, as a family of 6 ladies we were booked for a spa break with an overnight stay on Fri 12th Jan but on wed the 10th of Jan we received an email telling us there was no therapists to carry out the treatments so they were cancelled but we can still come ahead and be offered complimentary use of hot tub and a bottle of prosecco in place of treatments! As we had already been given use of the hot tubs the week before because there was only one therapist working this gave us a bottle of prosecco. My sister and myself went to the hotel to find out wha the situation was, we were told there was no one available to speak to us and to come back at 12.30 which we did still no one available but the duty manager would be there from 3pm and they would have her phone me, I rang at 5.30 and spoke to the duty manager and explained again that 2 of our party was arriving from Edinburgh and London and have gone to a lot of expense to be home for this break as it was Christmas gifts other people had taken time off work in fact a lot of effort not to mention expense had gone into this overnight spa break. There was little or no understanding of from the duty manager, no alternatives not even an offer of a price drop without the spa treatments in fact the response was a number of times was, would you like to cancel!! As I live locally I would like to let anyone interested know that this is not typical of hospitality in the Derry area but hope the hotel can get back to where it used to be. JK

"Disappointed stay "
JoAnneQCorke, 29 Décembre 2023

This was our 12th visit to the White horse . I had brought friends with me that had been before. We hadn't been from Covid and the downstairs look amazing. But , you really need to get bedrooms updated. Still baths to climb in and out of to have a shower. Corridor with bucket collecting a drip. The stench was awful. Our friends came over to our room on the first night. as their windows were whistling and noisey. The bathroom was soo smelly and made them feel soo nauseous. Phoned reception and told them about it. Nothing was done and when booking out it was just treated as a matter of fact !!! The staff are absolutely amazing and go out of their way for you. Special shoutout to India. We can't thank you enough. We visited the new hotel in Londonderry and the price difference was a few pounds. I think we will take our custom there from now on as this wasn't a cheap 2 days away. Especially when it was gifts for our spouses and one was celebrating his birthday. Soo disappointed with our stay. Even a apology would have been nice. Rather than a ‘we have it logged from you reported it ‘.

"Overpriced "
DB0783, 30 Septembre 2023

Sometimes it's the small things that make a massive difference to a hotel stay and this has never been so right with this hotel and restaurant experience. Hotel is ok in terms of cleanliness and staff were efficient and attentive at times. However the food was very much overpriced and service poor. I really do think the hotel should look to get staff training sorted as some do not know what they are doing. It's way outside londonderry which means it's not londonderry! That wasn't a problem but just felt the hotel experience was a bit of a let down. Even ordered a coffee while I waited for a cab and got the smallest paper cup, not even a hotel cup and saucer, that was way overpriced.

"Price did not equate to service and quality"
craftginlover, 24 Septembre 2023

Overpriced food, high end prices but not high end service or quality. 3 adults and two kids went for dinner and the bill came to over £170 The price that you pay does not equal the quality of the food or service. £9 for a over done chewey 2oz steak. £9 for 4 prawns in thick chip shop style batter £29 for a poor sirloin steak The bigger issue was really poor service, got orders wrong multiple times.

"Not a 4* standard"
491donnad, 02 Septembre 2023

Room was great, very clean and spacious. Food was lovely. However we felt really let down by the service- it was terrible. Slow, disinterested, bad communication and waiters arguing with other customers, even management didnt seem to have a clue. Service was so slow my wee boy started kicking off from boredom - no consideration given to this at all. We would have had dessert and more drinks i the restaurant if the service was good. One girl with brown hair and glasses was great but unfortunately she couldn't carry the whole restaurant. We went to bed annoyed about dinner only to be woken by the fire alarm for seemingly no reason at 630. Woke my toddler and knocked him out of routine which more or less ruined the second day of our trip- no acknowledgement or apology given for this. The pool was also unbearably cold, we could only stay in for 20mins because all were freezing. Also dirty. This is not 4star hotel. Will never be back.

"Avoid!"
Leeann B, 24 Août 2023

Twice I gave this hotel a try and both times horrific... between cleanliness the 1st time and service the 2nd time. May i add it was the Clooney suite so it should have been luxurious!After the 1st terrible experience I was told come back for a free upgrade for all the hassle and we did 2 years later due to covid and was worse 1 hour and a half after ordering food no food arrived they lost the docket then what was ordered was all gone so needed to change our order waited a further 30mins still no food so had to leave and head to town... not even a free drink or any kind of solution for it and the manager and all was aware.. I would avoid ! Also I paid 9 pounds d for a porn star martini that was poured from the Tin and undrinkable even the bar staff had said so coz I pleaded they try it! Disgusting!

"Excellent stay"
joannetrainor45, 20 Août 2023

We had a wonderful stay we had last night. All staff lovely. Katie on Reception was very helpful. Special mention for Lenny in the bar who made our night (from Raspberry girl and her mum). Afternoon tea was delicious and catered to our dietary needs. Dinner was lovely and breakfast amazing. Pool and spa were fab and having a robe and slippers made it so much easier as we were able to go back to room for a shower instead of the pool changing rooms. Our room was clean and well equipped. Beds and pillows were so comfy. Could not have asked for more so thank you to all the staff and we will be back.

"Overpriced menu dismissive staff member."
Jill M, 14 Août 2023

An absolutely over priced menu in the restaurant. There were a lot of extra add on charges for quite a number of dishes. This menu was one of those set prices for either one, two or three courses. Although it states a side order is included in some the dishes, the waitress went on to say that some of the sides had also added charges. This was not stated on the menu. When the food arrived we felt it was not up to par vs what was being charged. Portion sizes were ok. Staff didn't come to our table to check in with us to see if everything was ok during our meal. Their attention went into the arrival of a larger party. There seemed to be no initiative. On going to pay I mentioned that i felt that the menu was over priced for what it was offering. The waitress said "Yes we know but we can't do anything about that". She was very dismissive, no tact, no common sense or courtesy to the situation at hand. I was stern In reply, I said "Well I'm sure you could at least give some form of feedback". This experience has put us off from visiting this restaurant again.

"Budget Stay"
timbcaycgi, 08 Août 2023

Budget Stays are difficult to rate but I'll try to be as specific as possible. Hotel staff were very good friendly professional and helpful. Main lobby is clean front office staff excellent service. Room was small yet clean bed reasonable size and comfortable the bathroom was a phonebox sized room with a shower head that was both filthy and clogged with white sediment or calcium buildup. Again a budget stay so we can't be too critical. Bar was spacious offering plenty of seating. Unfortunately many of the draught beers were unavailable as there was issues with the taps during our stay however staff were apologetic and helpful throughout our evening. We did however take advantage of the swimming pool and sauna steam room. There was issues there that I believe are unacceptable. When I stood in the pool it was very cold the floor of the pool felt dirty it's difficult to describe but it just felt sluggy. There was black mould in a few areas on the walls of the pool also. The sauna was fine as was the steam room. But the pool needs attention. Overall we enjoyed the stay would recommend this hotel to someone driving while visiting Derry as it's quite a drive outside the City. Cost of around £15 in a taxi if you can find one willing to go out that far late at night. Which is quite hard based on my experience this past weekend. Overall happy but certainly the pool needs attention.

"Would not return"
470lindamc, 29 Juillet 2023

The pool is shocking black mold on the walls. The whole pool area is grubby. The room carpet was poor. The bedclothes and bathroom was spotless. The restaurant is perfect. Friendly staff and good parking

"Great hotel"
Tania K, 26 Juillet 2023

Very clean friendly staff great food, excellent swimming pool etc. Good price Not to far away from town Our stay was really good, we have been to this hotel 6 or 7 times and have always had a great experience.

"Big and modern hotel with nice food, some distance from Derry"
WillM567, 24 Juillet 2023

Nice hotel with helpful staff and big rooms. Pool nice but needs an upgrade. We booked quite late so it was a bit more expensive, but still good value. Restaurant had tasty food. A shuttle bus to Derry would be awesome, even if it just ran twice a day.

"Disappointing"
Arleen R, 15 Juillet 2023

Arrival was fine, went to restaurant for food Friday evening, a lot of staff standing with arms one length, was very quiet but yet service was very very slow. Once served, food was stunning. I Felt ill on Saturday afternoon, so we decided to order food to room that evening instead of going to restaurant, rang reception to place order as instructed to do so in the guest services. I was told kitchen was closed even though it stated that orders from a smaller menu would be available after 9.30pm. I said to the reception that this was not what it stated on the guest service information. To then be told she would need to check and would call us back. Call was never returned and when I tried to call back to find out, the phone was blatantly ignored. My mother decided to go down to find out what was happening to be told the oven was out of order, (whilst I was still in room waiting on the return call from reception). Which was never returned! Mum decided to get a cocktail to bring up on her way back to the room, to be told that they were not making them tonight. To have information on the guest services page, that the staff/hotel are not able to provide is ridiculous. If unable to provide this service do not state it's availability. It was my first and my last time at this hotel, which is disappointing as it is a lovely hotel. Unfortunately it was the staff that let it down.

"Great accommodation and food"
Rugby54321, 27 Juin 2023

We stayed again at tbe White Horse and it didn't dissapoint. Room was fantastic and restaurant excellent. All hotel staff were very polite, friendly and efficient. Hotel is a little bit out of Londonderry but there is a good bus service and taxis are cheap.

"Great nights sleep"
Momontherun2001, 04 Juin 2023

Clean rooms with great sheets and towels. Dinner was amazing and the kids loved the pool. The only downside is that it's so far from town. If there were an activity within walking distance, this place would be perfect. If you stay her, plan on having a car rental.

"Great facilities and great food. "
Sinead H, 04 Juin 2023

The staff were amazing, attending to our every need. The food was outstanding. We had also kids in our party that had serve allergies to nuts, dairy and soy milk. Staff accommodated this perfectly. We were given our own separate function room which was just brilliant :-) Thank you to Selina and her team for giving us a memorable day for my daughters first communion.

"Lovely hotel"
Dollie1964, 28 Mai 2023

We arrived early and our room wasn't ready so they took our case and said they would come and get us when it was done Went the bar and had a drink and sandwich which was really nice and we're told our room was ready Our case had been taken up to our room which as lovely and modern It was spotless and there was shampoo and shower gel to use Had our evening meal there,both had steak and it was perfect,staff were very friendly and always smiling Went down to breakfast at 7am and sat down straight away,5 minutes later tea and toast were at our table Continental and full English available and plenty of everything,waitresses were very friendly and never stopped Definitely would recommend this hotel

"Hidden Gem"
Claire B, 29 Janvier 2023

Just spent a girls night away at this hidden gem. The bar was cozy and homely, room clean and comfortable and our dinner that night faultless. The spa was so good, topped off with the best service with a smile from Natasha. Will definitely be back

"Wonderful staff and staff a credit"
Patricia C, 06 Janvier 2023

Had a lovely few days staying here, was very pleasantly surprised, everything you needed for a great stay….Darren the night porter really made us feel welcome, would go back even for a catch up with him….thank you

"White Horse Hotel"
gmck48, 05 Janvier 2023

Really friendly, Excellent service spotless rooms. Food amazing. Have been back few times. Staff make you feel really important, will check if everything is up to scratch or if there's anything not to your satisfaction.

"A letdown very disappointing"
Maps787566, 29 Décembre 2022

Had a nice stay evening meal was great but had a cocktail and was a excuse of a cocktail, the spa was also very disappointing very basic. Breakfast was another disappointing surprise absolutely unbelievable deep fat fried half cooked egg and half cooked bacon also ordered toast when I arrived for breakfast and got as I about to leave 20mins later. Sorry but the breakfast and spa was a letdown, couldn't recommend this hotel based on my experience.

"Superb meal and service!!"
Macurr33, 23 Décembre 2022

My family went to this hotel tonight . Well what can I say…..from the minute we entered the restaurant to the end we were treated so well by the professionally presented staff. Their attitude was to make our experience unforgettable. We sat under a beautifully decorated treelike a beautiful white flowering cherry tree with baubles. Near the trunk. The other decorations were beautiful too. Very festive and very stylish. The service was excellent…..all food arrived at once…no waiting for side orders.. The meal itself was superb..I had a duck dish and the boys and husband had the cock and bull. Puddings were superb and the overall size of helpings was very generous. Definitely well worth a visit. My praises given to the staff and owner. Will definitely return. Top class!! Well done guys.

"Excellent"
michaelmoore996, 22 Novembre 2022

Fantastic value for money with great food and kind and caring staff. The cleanliness of the hotel in superb from the lounge to the bedrooms. Will definitely return some day. No hassle or problems whatsoever. Get the chicken kadai in the restaurant. It's only a sort drive (5-10min) into Derry city centre. We had a car but I don't think a taxi would be dear.

"Top marks"
colinneill67, 21 Novembre 2022

I enjoyed a weekend break at this hotel and it was a great experience, room spacious and clean and food in the restaurant was excellent. Used the pool facility and this was another excellent experience

"Friends 2 day break"
PHILOMENA M, 20 Novembre 2022

This was our second visit to The White Horse , again it lived up to our expections. We had 3 rooms , 5 ladies . Spa , food and accommodation all excellent . The staff are the nicest you will meet . Our rooms were spotless and comfortable . Can't wait to return . hotel is only 10 minutes from Derry city. Have to say I think you would need a car to get to hotel or taxis , not sure about bus service to this hotel . Well worth a visit .

"Good short break hotel with excellent facilities."
Andy S, 13 Novembre 2022

Good location for access to Derry over the main Foye Bridge with nice breakfast, lovely food generally and welcoming staff. Excellent gym and pool with spa services also available if requited and with clean and comfortable room at a very reasonable price hard to fault value for money.

"Girls Day Out disappointment!"
K5660QKsharond, 05 Novembre 2022

Myself & my 3 sisters booked to spend the day here and to say we were disappointed is an understatement. We booked a package including a spa treatment, time in the "thermal suite" and afternoon tea! The spa facilities are less than satisfactory, a relaxation room consisting of two water beds, we even had to ask for a glass of water! The spa treatment itself was very average, I had asked for music during my treatment and even these simple instructions weren't followed. The thermal suite as it was sold to is is essentially a swimming pool open to all members. We had to pay a significant amount extra to use the outdoor jacuzzi facility! When we arrived to the restaurant for our afternoon tea they had no note of our booking, staff was very evident in there frustrations and we felt talked about and just generally a torture to them! I will add, the food was nice but overall the service was awful. We waited 40 minutes on our food!

"Excellent stay."
countryhugh, 24 Octobre 2022

I was there with my wife together with our family to celebrate our 50th Wedding Anniversary - a total party of 11 including children and Grandchildren in 4 rooms. We all had a brilliant time. All of the staff we encountered were friendly, courteous and helpful. Superb service.

"Here come the girls"
emmamI5718FB, 04 Octobre 2022

Just finished the here come the girls spa and overnight stay package, booked as a treat for me and my mum. The staff were fantastic, super friendly, the spa treatments were amazing in a lovely relaxing atmosphere and the food was out of this world, honestly we really couldn't fault the service at all. Such great value for what we received. I would highly recommend and will definitely be back. If I was being really picky the only one thing I would like to see next time is the pool water being cleaner.

"Short Break"
ioannidesg, 28 Septembre 2022

Lovely clean hotel, staff very friendly and helpful. The food in the restaurant is very well presented and great portion sizes, the desserts are amazing and tasty.Local bus stop is two mins away and bus takes 20 mins to get to Londonderry.

"Great value for money, Great experience"
Lovely69456, 18 Septembre 2022

Great location, hotel layout indoors and outdoors is fantastic, plenty of parking spaces with easy access from the main road, large amount of outdoor sittings and lovely gardens, inside, it's specious and equipped with all the facilities you need for your stay, good quality food with large menu choices, staff was welcoming, friendly and very helpful answering questions, easy check in/out process, room was specious, clean and well organised, very comfortable bed for a peaceful night sleep, the hotel location is great to access Lakes and Mountains, excellent scenery, will visit again for sure.

"Couple and baby"
melissalouise56, 12 Septembre 2022

When entering the hotel the receptionist was beyond lovely. The hotel room was at a great standard. We went to the pool with our baby but it was rather cold so wasn't able to stay in it as long as we would of liked.

"Afternoon tea aplenty with wonderful staff"
Robin C, 11 Septembre 2022

We did not stay, merely booked afternoon tea at the hotel. There was so much food, we were offered doggie boxes to take it home, all delicious, and in abundance. The staff were really welcoming and attentive, while the general ambience,on a warm summers day, could not have been nicer. I will definitely return.

"Four star hotel price with a 1 star stay felt more like a fawlty tower experience"
Secret R, 28 Août 2022

Four star price with a fawlty tower's experience I was staying one night and that was enough staff very nice breakfast was nice it states four star hotel and for the price you pay this hotel €200 for a b&b (room 115 ) falls short of four star hotel for me personally. I'd give it from my other experience of four star hotels I'd give this hotel a 2 star rating . location terrible.. hotel decor dark and damp. room smelt damp bathroom was clean but dirty feel to all the stainless steel was never done and in sinkhole dirty. shower felt dirty to look at so didn't have a wash in it. The sink had crack in it so what germs be sitting in that sink bowl The towel rails was rusted beds were fine but rest of the room decor run down and very bare and no phone in room looked bare light fittings falling apart over bed. the window was on lower level which was looking into a car park which anyone at anytime could look into your room so no privacy at all breakfast was nice but the food covers that covered the food was gone vellow from over time which gave the food buffet a horrible look. felt like a Fawlty towers hotel.

"Ultimate spa day package"
missc260, 23 Août 2022

I came here with my mum as a birthday treat for her. Got the spa package was a £115 pounds each. Was to include 30 minutes hot tub outside, pool and facilities, 60 mins scrub, shower and moisture, sorbet on water beds and 2 course lunch and 2 glasses of prosecco. My mum really enjoyed it and said she was really relaxed during her treatment. The highlight for her was the treatment she got. The hotel itself is okay. It was quiet when we were there.The pool kinda of reminds you of a leisure centre. The pool was cold but was a really big size for the hotel my mum said the steam room wasn't very warm. Sauna was good and we mainly stayed in the hot tub, even though it started spitting. We were suppose to get robes, towels and slippers but nobody said anything to us about them I just went and lifted them myself as I knew they were included. Really someone should of pointed it out to us. My mum thought the beautician she had was really good. Even though we got the same thing we noticed differences she got Emma. My mum didn't get her face done were I did but my mum seemed to get more of a mini massage which she enjoyed when she got the moisturiser on, i felt like mine was just rubbed on. I thought more of massage would of been more relaxing. I really felt like i just got product put on me. My shower was cold and I had to figure out for a minute to get it warm. The room was lovely but I like to be in silence with just the music on. My beautician kept sighing and seem to have a cold so was sniffling during it. Also we both said the noise of the tape gushing out wasn't great Ano it's a small thing but when your trying to relax I thought a bowl of water might be better. I was a bit disappointed with my treatment but mum loved hers. The girl did pull out my nose stud which she was apologetic for but was pretty invitable to happen if your gonna rub the face. They didn't even tell us the procedure I had to ask the consultation forms seemed more like a tick box they have to do. Declor usually do a big range for certain skin types nothing was asked or even an area that we might of wanted exfoliated more if you wanted time spent on. Water beds are good the lemon sorbet was lovely! Water beds are cold though to lye on. Food was good wheaten was Soo dry and the roast Potatoe was like a brick but was overall nice food. Service would of been nice to be told the soup of day and the roast of the day instead of me having to ask. We had that in the end. We changed the prosseco for a coffee and Diet Coke. I properly wouldn't go back here to be honest or if I did I would properly get a massage or a facial as I feel like the beautician I got would of been better at them as I did get a mini massage on those areas but was disappointed that she didn't spend longer.

"3 night stay"
Loobyloo245245, 22 Août 2022

Twin room was fine, but shower was small and the shower head could have done with a clean. Reception area and bar/restaurant was pleasant. I stayed here as part of a coach trip. I believe the hotel promised things they couldn't deliver! Breakfast was buffet style and cold. Items ran out quickly but it took so long to top up, we just gave up. Evening meal wasn't much better. Set menu with two choices and repetitive every night. It was quite tasty with mash potato, swede and carrots every evening. I requested chips one night and offered to pay. In the end the manager put a bowl of chips on each table - result. Service was appalling. One evening I had ate my chicken and mash before the vegetables arrived. Nearly 3 hours for our meal. People just kept leaving. Our driver spoke to the manager and reception to complain about the service and was assured it would be rectified - it wasn't. Seems we were being treated like second class citizens because we were on a coach. People who were ordering off the Al a Carte menu were being served first. Not acceptable. I hope the coach company won't use them again.

"Restaurant service"
Patricia B, 21 Août 2022

Although the hotel is stunning, and could not be faulted in almost all aspects, I have to say that our recent experience in the restaurant was appalling. Our dinner each night was booked for 7 pm, we did not finish our 3 courses until 9 pm, with our first course served at 7.45. Breakfast was no different although it was buffet. When certain items were requested we were left waiting for some time, and did not always get our requests. Staff were slow, untrained and not very helpful.

"Rousham"
ROUSHAM, 20 Août 2022

One of the stops for three bites on an organised tour of Ireland out of all the hotels we stayed in this was a dis organised shambles The bedroom spotless and comfortable no complaints but the meals and service words cannot iBreakfast good selection and hot catered for all selections Evening meals a total disaster no selection whatsoever ever mash potato and either beef or chicken two bites running only choice pork the other nite same veg each nite Carrots swede and broccoli cut in large chunks served with meat or veg 1st the you had to wait up to or long than 30 mins for either the rest I E Veg or meat waiting time between coures range up to an hour or more meal booked 7 30am lucky to complete 3 courses by 9.30pm staff in permanent slow motion Courier spoke several times to management to no avail

"Very poor dinner service "
wyndaviesgorseinon, 17 Août 2022

I stayed here for 3 nights as part of a coach group. Let's start with the positives Good welcome .Nice big room comfy bed. The best way to describe dinner service Dire 1st night 1 hour 30 min wait to be served 2nd night 2hours 3rd night even longer This despite the coach driver speaking to the food and beverage maneger on numerous occasions Breakfast wasn't much better uncleared tables missing cutlery /crockery. Not a great endorsement . The food was ok but very little choice

"Susan graffin/ Geraldine Daly"
T5783WLsusang, 15 Août 2022

This hotel was great. Really clean. Staff was exceptional, helpful and friendly especially Joy Abraham. The spa was 100%, treatments were fantastic, hot tub was a lovely treat... to have and enjoy our bubbly. The food was 1st class, really, really, good. I would highly recommend this hotel as I've already done and I will go back again without a doubt. Brilliant

"Amazing Wedding Venue"
O5008TEaimeem, 12 Août 2022

Myself and my husband had our wedding reception here in July. It was the most amazing day ever. All the staff couldn't have done enough for us, especially David, Emily and Selena. They made our day so special, especially David he decorated our wedding room and it was out of this world, the attention to detail was amazing. The food tasted beautiful and everything was perfect. We had the most amazing day all thanks to everyone at the white horse. We would definitely recommend to anyone looking for a wedding venue.

"Birthday Package "
starscream_299, 24 Juillet 2022

Attended for my Daughters birthday party package. 1 hour Swim and dinner at the restaurant. Everything was faultless and the staff were very friendly and accommodating. My daughter and her friends had a really good time highly recommend the package.

"Great wedding venue"
Weekender1959, 17 Juillet 2022

Was a guest at a wedding there this weekend. Staff were so nice to all the guests and made a real effort to make sure everyone was well looked after. David and Selina to name just two of an amazing team made sure the whole day went really smoothly. The quality of the food, both the main meal and the supper, was great.

"Afternoon Tea Pamper Package"
Busy-66666666, 01 Juillet 2022

Great day out, we had the shoulder, neck and back massage which was great, followed by afternoon tea and it was superb. Lovely selection of everything and accommodated dietary requirements. Minor detail is that the sandwiches were a little stiff, perhaps letting them sit out of the fridge at room temperature would have sufficed. Mick (Micheal) was our server and he was very welcoming and couldn't do enough for us both - a real credit to the team.

"Family meal"
R1160HQkarinh, 28 Juin 2022

Ian on bar was very helpful changing things on my sons meal to suit him. Hes has autism and has issues with food. Food came out very quick. Nice hot fresh. Very good value for money. Very helpfull staff. Clean

"Wedding"
R2384EYdavidc, 17 Juin 2022

Had or wedding here today exceptional effort put in by everyone at the hotel staff worked tirelessly to ensure nobody wanted for anything massive thanks from David and gemma cannot recommend the white horse enough

"Disappointed "
hangthedejay, 08 Juin 2022

Rooms outdated and very small. Staff at front desk could be friendlier, did not feel particularly welcome. Restaurant very expensive and you are not allowed to bring take aways into hotel. £12-17 taxi into centre of town. Taxi men also questioned our choice in choosing this hotel. Room service staff were very attentive. Would not return.

"Fantastic hotel with amazing staff"
Caitriona M, 03 Juin 2022

Came on a few nights away with the girls. From the moment we arrived the staff were fantastic. We had spa treatments done on the first day and had dinner in the absolutely beautiful restaurant. The food at dinner and breakfast was fantastic and we came back for dinner again on the second night. The hotel is beautiful but the highlight is the staff. From reception, beauty therapists, bar staff and restaurant, nothing was ever too much trouble and they were always up for a great laugh. They made us feel very relaxed and at ease and we were so impressed that this level of service was apparent with every single staff member. Overall a fantastic stay and we will definitely be back

"Do not stay here!"
bethjmcknight, 30 Mai 2022

I had booked a room for a family wedding. After the wedding, I had brought a few of my cousins up to the room while they waited for their taxi home and after no longer than 5 mins of being in the room, I was told the room was going to be inspected, we were getting kicked out and they had threatened to call the police on us several times if we didn't leave. Bearing in mind no one had made any complaints about us, they had just automatically assumed we were bad news. The man on shift (pictured), then proceeded to call us ‘ignorant people' and refused to give me a refund after understandably wanting to leave as I didn't feel comfortable. He even withheld his and the managers name and contact details from us so we really couldn't get any help on the night. I am totally dissatisfied and it wasn't worth a penny. The whole situation was dealt with awfully and it is clear that some customer service training or perhaps even just staff with some morals would go a long way!

"Would not stay again"
geraldinem256, 30 Mai 2022

Unfortunately we didn't really enjoy our stay here - the rooms are very outdated, the breakfast is nearly £15 and the jacuzzi/pool was so cold we couldn't stay in it! Corridors smell musty which gives an overall impression of uncleaniness/age. Ryan at reception was helpful and allowed us to check in a bit earlier. There is a retail park 5-7minutes drive away so we ate and drank there instead. Overall we would not stay here again as there are a lot of better choices in the city. We were driven by price and this was the cheapest option.

"Not a great visit or hotel"
Q5459NOkatiew, 22 Mai 2022

We weren't made aware that there was a wedding party the night we were staying, fights happened loudly in the corridor at 1-3am, a man tried to break into our room and there was no phone to call reception, bed linen was stained, overall dingey.

"Alison Moore"
almoore2022, 09 Mai 2022

Excellent hotel, food was so nice.. Rooms spotless.. Would definitely recommend this hotel. One of the waitresses was quite rude to my daughter when she asked her for a plate. Leisure facilities have to be booked when you get to the hotel, this was disappointing as we wanted to use the sauna and pool..

"Girly spa Overnight"
22cherithk, 03 Mai 2022

A great experience from start to finish. Lovely pool, hot tub/ sauna/ steam room and massage treatment. The pool staff were very welcoming and accommodating.Emma, the massage therapist was very nice and gave a great massage. Room lovely, the 4 course meal included in the price was really enjoyable including a glass of bubbly and a cocktail, food very tasty. Service great, very professional. The restaurant interior is nice and relaxing to sit in, the beer garden a great little sun trap. Definitely would come back and looking forward to it already!

"Pool filthy and greasy breakfast"
awakejourney2020, 01 Mai 2022

We had solely booked this hotel which is 14 minutes or so from the city due to the spa and pool facilities and the buffet breakfast. The room itself was lovely and clean and the bathroom facilities were excellent. The pool itself however was not pleasant to the eye, the water was ice cold and we were the first people in the pool and unfortunately there were several used plasters floating about, which immediately made me get myself and my family out. The breakfast was so disappointing especially for the price you pay. We got the fully cooked fry with continental and the choice was lack luster and the fry itself was really greasy and the soda bread was rock hard. I would honestly not return as i would not want to pay the extra price to stay in a hotel woth spa when i would not use the facilities, would be better off with a travel lodge or primier inn.

"Girls Weekend Trip"
maryannainsworth, 25 Avril 2022

Girly weekend for our Birthdays. Excellent food and service was fab. Very friendly staff. Dion in the bar was very helpful. Gavin at the Hot Tub was very helpful n pleasant .We had a lovely weekend Thankyou Whitehorse Hotel.

"Would recommend"
daveee_182, 23 Avril 2022

We used our Tesco vouchers to stay here and have found it to be lovely. All Staff are very helpful and kind, everything we asked for was given. Rooms were spotless thanks to the domestic staff, bar and reception staff were very helpful. Only down side was the jacuzzi was only for private use at a extra cost. But good size pool.

"5 stars"
Stephanie J, 21 Avril 2022

Me my husband and our 2 year old stayed here for 2 nights, we had a fantastic time,nothing was a bother and the staff were very friendly. Great selection for breakfast, the food in the restaurant was beautiful, we will definitely be back, great facilities too.

"An amazing stay"
tanyahug2006, 16 Avril 2022

We stayed here as a family for an overnight stay. They hotel was lovely and each staff member we encountered went out of their way to help us. Rooms were clean and mostly comfortable. Our room did get extremely hot throughout the night which caused us to be up a bit throughout the night but this was the only downside. We booked in to use the leisure facilities which were clean and enjoyable. The food in the restaurant was amazing and the service was great too! The hotel itself was about a 15 minute drive into Derry city centre so aslong as you're ok to drive the its fine. There was a spar about a 5 minute drive away to pick up snacks etc. I would definitely stay here again.

"Famous Five shopping trip."
PHILOMENA M, 04 Avril 2022

We alway like to get a few day hotel trip in a few times per year , no men . This year we wanted a hotel with a pool and leisure center , near to shopping .WHITEHORSE was just the perfect hotel , great spa hotel , just 10 minutes from Derry city center. Very clean comfortable hotel , lovely staff . You will need a car if traveling to this hotel , as I'm not sure of bus routes into Derry. Really worth a visit ,you won't be disappointed. We can't wait to go back .

"lovely hotel"
rjcurrie, 25 Mars 2022

the great staff makes this hotel a great place to stay the food is lovely great menu and great atmosphere the place is partically hiden of the main road and could be easily missed. Could do better signage.

"Discrimination From the manager selen!"
monamV9187IV, 21 Mars 2022

My sister and her husband went to stay here for a night, on arrival reception took there bags as there room wasn't ready. upon my sister and brother in-laws return from lunch, they were challenged by a lady working in reception and the manager selen, for having crisps and a drink in there bag. Told all food and drink must be bought on premises. My sister and brother in law both have special needs, my sister also has a brain tumour and is completely blind in one eye and has only 10% vision left in her other eye. My first and foremost thought was why is staff searching through guests bags! when did it become acceptable to go through peoples private belongings?! would this have happened to a guest if they came in dressed professionally and spoke in a certain way? I think not! Yet 2 vulnerable adults come to stay at your hotel and are discriminated against due to the white horse hotel prejudice and bias. Totally unexceptable behaviour and should not be tolerated!

"Derry"
Curious588458, 20 Mars 2022

Just spent three nights in the hotel and had a great time. The highlight was the food - amazing - best hotel food I've ever had. We ate in the hotel two nights and each night it was great. The reception area, bar and restaurant are recently updated and look great. The bar in particular is a lovely space to sit and have a drink. Bedroom was very comfortable but probably could do with a facelift at some stage. We had breakfast every morning and it was very good. Apart from the pancake machine breaking down once, everything ran smoothly. The service is good, everyone particularly friendly and helpful.

"Excellent service, food and value"
michealm489, 19 Mars 2022

We spent Patricks weekend here..two adults and two children. The rooms were very clean and the leisure centre had all we needed. Our son lost his goggles and was given a free pair by the staff which was a nice touch. The stand out here was the food which was excellent and much better than many more expensive hotels. We would highly recommend it.

"Good standard hotel"
Richard H, 24 Février 2022

I have stayed at the White Horse before but never with a warning of severe winter storms. The room, as usual is good and comfortable. The shower, as other have said, is tricky to operate so expect to get a cold shower whilst trying to get it to work. This time, I could not turn off -most unsatisfactory. Wifi is, as always, a bit patchy but better than before as the signal strength has improved. Wifi is in 24h bites only so log in anew every day. The storm struck and the lights went out .. the hotel has no emergency generator so very hard to get ready with the bathroom in total darkness (even when it was light outside). Got my breakfast with my client. There is a pool and leisure centre which I did not use this time. Free to guests. Normally, this would be four stars review so I'll keep it so but this visit was disappointing.

"Basic stay"
beccajohnston21, 21 Février 2022

Used spa vouchers.com to stay at this hotel. Great stay as a stop over or on business but would not recommend as a spa break. The room was ok but basic. Spa treatments were great breakfast was good but dinner was not so much. For the price we paid, I do not think it was good value for money.

"Not a great hotel"
Johnston620, 20 Février 2022

Rooms very grubby, carpet very worn and didnt look very clean. Swimming pool/changing rooms in need of an extreme deep clean. Used the pool one day wouldnt go the second day as it wasnt clean at all. Restaurant overpriced. Steak & chips and choice of sauce. £24 with an £8 charge so £32 so bland no tomato,mushroom or anything. Breakfast needs more staff one lady doing everything. You have to ask for tea/coffee/toast you almost feel as if your being a nuisance asking but infact its what you pay for. Not a great feeling.

"family stay"
Y5243LYrobert, 20 Février 2022

was disappointed with the pool and the changing rooms only used it once and would not go back the 2nd day. book this hotel because they had a pool and it was not clean. the rooms were all damp and the roof in the main reception was linking. ask for 2 rooms next together did not happen.

"Valentines weekend break in Derry"
Gazmck, 13 Février 2022

Great stay at the White Horse Hotel. V comfortable room. Great food and friendly staff. On site leisure facilities added bonus and nice atmosphere in the bar and restaurant on the Saturday night. Really good value for money. Derry is a cool city for a trip. Hadn't been in near 20 years. Visit had been long overdue. Nice to see how the troubles history is accepted but forgotten at the same time. The way it should be

"Anniversary stay"
mars1873, 07 Février 2022

Really enjoyed our stay here. Good sized, clean rooms. Lovely breakfast. Staff from reception to dining to leisure areas - pleasant friendly and helpful. Unfortunate that the steam room seemed to be turned off on our final pool visit and the fire wasn't kept lit at the lounge area... All in all a good visit and good value for money. Would return.

"Lovely rooms, Guinness and food"
Rugby54321, 04 Février 2022

Stayed at the hotel last night and had the suite with the jacuzzi bath. The room was beautiful as was the newly decorated restaurant. Guinness was very nice and food, dinner and breakfast, was excellent. Staff were attentive and friendly. Definitely a 5 star rating from me. I'll be back.

"Nice place"
roisind415, 29 Janvier 2022

Stayed here for one night with my husband. Good points: The reception area, restaurant/bar and the leisure facilities are all worth their 4 stars. The food in restaurant was excellent. Breakfast was good altho I think they need more than 1 staff which I feel she was Jack of all trades doing service and kitchen jobs. The swimming pool/sauna and hot tub great. Bad points: The rooms! Thy are definitely not 4 star which is a shame and I think let's the place down. Walls are paper thin (we could hear a fill blown domestic argument next door at 3am which went on for 2 hours). The rooms were clean bit outdated and poor decor I thought. If the rooms were 4 star I would have no hesitation staying again but thy are not. Was happy jus staying the one night, don't think I'd like to stay longer.

"Best lunch!"
Maliacast, 16 Janvier 2022

Sunday lunch, 3 courses. All delicious . Beautiful dining room. Pleasant attentive staff. Will definitely be back. Food fresh and so tasty. Vegetables cooked to perfection - roast potatoes perfect. Lemon meringue gorgeous.

"Amazing wedding reception at the White Horse Hotel. Absolutely faultless!"
Efranklin497, 11 Janvier 2022

Wedding reception at the White Horse Hotel in December 2021 and we couldn't recommend the white horse and the wedding planner, Selina, enough. We all had a wonderful time. Everything was perfect from the food, customer service and the beautifully decorated hotel! Our room was amazing too! Thank you so much for all your hard work and for making our day so special!

"Extremely good"
6187AaronD, 11 Janvier 2022

5 out of 5. They should advertise more I can't believe I have never heard of this place, food was great and staff where superb, location was good too, I was so surprised with the size of the suite. Everything was great and I will be returning for sure

"5 stars in the presidential suite "
Annie87xx, 09 Janvier 2022

Stayed in the presidential suite and wow what an amazing room. Massive 4 man jacuzzi bath, large king size bed, few bottles of prosecco, water, toiletries, large 2 man shower. Large TV and seating area. Staff very friendly Food excellent Went to the hot tub outdoors for 30 mins and loved it Can not wait to stay again!! Thank you for making our stay so wonderful

"Funeral lunch"
saralU923FU, 26 Décembre 2021

Our family booked the white horse to host a funeral lunch last week. The staff were very attentive, looking after our party extremely well, food was delicious and Joy Abraham was extremely kind and professional. I will be back again the next time I'm in Londonderry. Thank you again

"5* service and food"
JoanneSmith773, 13 Décembre 2021

Recently had our daughters christening at the White Horse. The staff could not have been any more accommodating. Brilliant service, the food was outstanding and the little add ons and attention to detail just made it even more special. Highly recommend for functions

"A will needed break"
sydellag, 13 Décembre 2021

From the minute we walked through the door the receptionist literally couldn't have been nicer, we were a little early; no problem. We wondered about breakfast to our room: no problem. Arranged our times for dinner and breakfast and off we went to our lovely, clean, fresh relaxing room. I am currently 8 months pregnant and looking forward to this sooo much. Had the loveliest nap in lovely comfortable bed :) We went to restaurant and we were taken straight to our table, accommodated with our complimentary arrival drinks, I asked for a cocktail not even on the menu and this was not a problem. ALL the staff in the restaurant offered us a first class service and their approach to customer service was on point. Off for a walk, hot chocolate in the lobby before bed. The breakfast arrived on time and it was delicious. No nostalgic rubber toast here lol beautiful scrambled eggs and smoked salmon. Absolutely beautiful Spa was disappointing and I am hoping that the next time we go that has changed 5 stars for hotel experience with EVERYTHING Spa rating I don't even want to share

"Spa package"
E7827WOemmal, 12 Décembre 2021

What a ‘great spa day' … Shouldn't have to pay extra for the use of the outdoor hot tub .. should be included in the price. Ridiculous. Also had afternoon tea. I had booked online for this and also phoned to double check my time but when I arrived I wasn't on the system … waited over 40 minutes for them to set up the table+ serve our food. A lot of staff very unfriendly, not welcoming at all, and everything I asked for seemed to be a bother. Don't recommend.

"Had a lovely stay"
C4602TQcarolines, 12 Décembre 2021

Big thank you to all the staff who looked after us so well in are stay such a lovely experience special thanks to val Claire and mick and the receptionist that went out off his way to help me on Sunday morning

"Weekend stay"
E8945ACfionam, 05 Décembre 2021

We recently stayed here for our annual Christmas shopping weekend with my daughter. We always have a great time and always return to the White Horse Hotel. Staff is always very welcoming, rooms lovely and comfortable. Food always beautiful. It says a lot about a place when the staff are the same year after year. The service from reception to restaurant is impeccable.

"Poor service"
Tp070, 28 Novembre 2021

After taking my family of four for a Sunday lunch today it's fair to say we WONT be returning any time soon!! Very disappointing we had our starters and waited nearly 1 hour for the main course after I asked a waiter I believe they had forgot us? Then after the main course was cleared and desert order was taken yet again a long and unwarranted wait of 45 minutes before I gave up and asked for the bill. The waiter apologised and said they were very busy?? One waitress who delivered the main course was asked for more gravy and some horseradish, before we saw her leave out of the door and we had to ask again for this. Not what I expected if local businesses want customers to support them then may I suggest getting a grip on poor service to the customers. Very disappointed.

"Best (North)Western!"
ajohnston1973, 28 Novembre 2021

Love this hotel tucked away in the countryside near Derry-Londonderry. My #1 choice when in the north-west. Comfy rooms. Superb amenities. Fantastic food. Friendly staff. Nice ghost story associated with the hotel as well, if you're into that kind of thing, which I am!

"Spa treatment"
Nathan2022, 27 Novembre 2021

Booked in for a back, shoulders and neck massage…was laying there getting tickled rather than massaged, no pressure at all and the therapist was out of breath…I'd seriously recommend your therapists ask customers how much pressure they'd like and to at least start with using some pressure, honestly it was like being tickled…2 out of 10

"Fabulous"
Jaynedal, 26 Novembre 2021

We stayed here last weekend. We were greeted by a very friendly receptionist who was very helpful. Our room was very unexpected, fabulous kingsize bed, couch and table, beautiful decor, best of all a double jacuzzi bath with its own tv, it had a separate bathroom with a powerful shower. We decide to eat in the dining room and it was excellent, very tasty. A beautiful open plan room and a lady playing the piano created a relaxing atmosphere. The bed was extremely comfortable and breakfast was exceptional, a big variety to choose from. The hotel was spotlessly clean and the staff were fantastic. We will definitely be coming back.

"No issues with our stay"
Carragibson, 23 Novembre 2021

From the beginning to the end of our stay each member of the team Exceeded expectations. We arrived before check-in time to use the spa facilities and the two women who took our massages are very accommodating sorry I did not catch their names. Afterwards we went to the reception to check-in and Ryan was most helpful. The check-in was simple and easy just what we needed and Ryan was very friendly. We were able to check in a little early which was great. Afterwards we used the hot tub and leisure facilities the man at the spa reception area was again very helpful and friendly and explained how to safely use the hot tub outside. We had another great experience there. At the restaurant the service here was also extremely good. The wait time between courses was short/ perfect amount, the staff very friendly and attentive. Nothing ever seems like too much effort for any of the stuff. It was 3 male members. We visited 21/11/2021 @ 7pm. The hotel is a bit out from the city however we got a taxi into town no issues and cost around £8. We had a family room for 4 adults and found it enough space. Robes provided, toiletries incl shampoo and shower gel for each of us and hand soap. Tea/coffee making facilities in the room and complimentary bottled water. Great stay we have already discussed coming back!

"Best western londonderry"
ballinteerfarm, 22 Novembre 2021

Reception staff very friendly. When arrived after check in time room was not ready, staff rushed to finish hoovering etc. There were hairs in the hand sink plug hole and in bath. Tv kept going up and down in volume on its own. Breakfast service was not good, not told to help ourselves to cereal. Brought coffee and toast which was cold by time fry arrived, no butter on table, very little museli and little bread.

"Don't judge a book by its cover"
SAM492013, 22 Novembre 2021

Just spent the weekend here. On arrival I was put off by the tired look outside the hotel and of the reception area. The carpets throughout were old and drab and the bedroom was uninviting but was definitely clean. Tea and coffee making facilities in room as well as bottled water. Bed was comfortable. The bedroom door didn't appear very secure and was hard to lock from inside and the bathroom door opened out into the bedroom which left limited space near the doorway. Didn't realise hotel was so far out of the city but getting a taxi was no problem and cost £8. Food was good and plentiful. Breakfast menu had plenty of choice. Dinner on Saturday evening was delicious and dining room was packed. Staff were lovely. Very attentive and helpful. The dining area was bright and much more modern. All in all we had a good weekend.

"Over charged again! Rude staff!"
Matt S, 16 Novembre 2021

CAREFUL.. THEY WILL OVERCHARGE YOU - THEY HAVE DONE IT MULTIPLE TIMES TO US Took my mother and family there (8 people) for Sunday lunch.. and though the food was quite nice the mains were miniscule compared to the carvery they used to do. Even though they have hiked the price by at least £5 per head. On top of that the service was very slow and we were also over charged by £20 (not the first time this has happened to us or others in our party). When I politely questioned this I was rudely and abruptly dismissed by the waiter (Indian guy has been there for years) who would not listen to a word we were saying. We had to argue with him and write everything out on paper before he would finally talk to the manager in a bid to prove us wrong. Finally after a long deliberation they seen that were were right, came back and reluctantly refunded the money, with not so much as an explanation or an apology!! We will never be eating here again.. this has happened multiple times to different people so it is clear they are hoping you don't notice.

"Avoid!"
2estee, 14 Novembre 2021

never normally leave reviews but feel I should this time. To say we are disappointed is an understatement. We booked this hotel as it looked really nice in the pictures etc however it is anything but nice. The room itself was dirty, hairs in the sink and the bedsheets had dirty marks over them which clearly hadn't been changed from the guests before. The carpet in the hallways need replacing as they are covered in stains. Everything is very dated. However the most disappointing aspect is the attitude of the staff. Upon checking in the receptionist was very unhelpful and unfriendly. We felt like we were an inconvenience to her, even just to check in. When we asked could she book the pool for us, we were told to ring them directly ourselves from our room yet the phone in our room didn't work. When we explained this to the receptionist she told us to walk down and book in with them instead of just picking up her phone to ring for us from reception. Im heavily pregnant might I add! In the end we just gave up and left. Unfortunately we didn't get her name but I really don't think she likes her job and most definitely should not be front of house. Very disappointing.

"Excellent 1 night stay"
byrne2007, 09 Novembre 2021

I booked this hotel for 1 night as a solo traveller as I had an early appointment in Derry City. Car park was free and check in was easy. My room was clean and comfortable and had everything I needed. The price was very reasonable... I ate dinner at the bar and breakfast the following morning. The staff were nice and the food was good. I didnt feel awkward by myself.. I didnt use the pool or spa. Would recommend this hotel for solo travellers or people using the airport. Its also located on the atlantic coastal routes so would be an ideal stop over on the way to Portrush or the Causeway.

"80th Birthday Party"
140beverleyw, 08 Novembre 2021

Was part of a family party of 28 for Sunday lunch and had an excellent meal, the food was all really lovely and the service was excellent. All in all the afternoon was perfect for the family get-together that we had. Thanks so much.

"Very Nice Hotel"
68lucym, 07 Novembre 2021

I enjoyed it so much even though it was out a bit but it was still reachable by public transport i had a lovely stay as well i also got chatting to people and they were very nice the bed was lovely and comfy that i fell asleep straight away and possibly snoring too hopefully i come back sometime again

"Needs a good clean"
tiernanmarianne, 04 Novembre 2021

Poor decor damp mouldy and the menu dose not reflect the food lamb 3 ways arrived as as lamb shank over paid for a drink and the bar man laughed when I asked to be reimbursed for the bottle of beer I did not drink under whelmed by the property as it looked beautiful online

"Dinner"
Caroline J, 31 Octobre 2021

Great menu with lots of local produce at reasonable prices. Try The Quiet Man dessert -you'll need two spoons! Covid précautions good with plenty of spacing. One waiter in particular was great fun and very professional , didn't get his name unfortunately. Good parking and the decor is very nice , the centrepiece of a huge blossom tree is lovely .

"Myself and my wfe"
Cvh126, 16 Octobre 2021

Just had a back neck and sholders treatment by martina it was amazing realy enjoyed it thanks martina will be back ejoyed the pool and food was great really good value rooms could do with an update staff were great will be back

"WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!"
Emmaruth35, 16 Octobre 2021

Room was freezing when i arrived with my child, room was dirty with cobb webs attached to the light fixtures, holes in the carpets, radiator thick with dust and skirting, this room had not be cleaned for a very very long time. This is completely unacceptable for what is meant to be a 4star hotel its laughable. I made reception aware of this the next morning and just got ooooooooo ok we will pass this on. I decided this needed addressing in writing immediately and got a pthetic and sarcastic response from the apparent manager with still not so much as even an apologie. I WOULDNT STAY HERE IF THEY PAID ME TO DO SO!!!!!!!!! AVOID AT ALL COSTS

"AVOID!"
Elizabeth M, 15 Octobre 2021

Dinner bed and breakfast deal on 11/8/21. Breakfast was booked for a set time the next morning. Waited over 45 mins still no breakfast, others said they'd been waiting over 1 1/2hrs and still no breakfast. We made a complaint and left without breakfast. There was no manager on duty. We were told the duty manager would contact us within 72hrs but they never did. Won't be back, very unprofessional.

"WORST HOTEL STAY EVER"
Fearless678587, 15 Octobre 2021

Rooms are absolutely disgusting, rooms thick with dust, carpets ripped, cobb webs attached to lights and the rooms absolutely freezing especially with a young child. When i mentioned to reception the utter disgust they said nothing, not even an apologie! Customer service appalling. The food in the restaurant definitely not fresh along with the pathetic cocktails with frozen fruit which I almost lost my teeth too!! Way over priced and when I went to pay for what was a sharing plater they tried to charge a price per person, WHAT??? Ihave sent an email to the manager who responded with not even an apologie and in my eyes very sarcastic comments, I wouldn't stay in this hotel AGAIN IF THEY PAID ME TOO!! STAY AWAY WORST EXPERIENCE EVERRRRR!!! WOULDNT RECOMEND EVER!!!

"Lovely hotel, home from home, excellent long serving staff"
jb20022018, 01 Octobre 2021

Friendly efficient staff, lovely food, clean and well presented accommodation, great leisure facilities. I booked a full body massage and it was superb. We have been staying here regularly for 18 years now

"Ordinary stay"
1308dianam, 24 Septembre 2021

I didn't have a chance to enjoy the stay properly, as l booked last minute for a few hours. The room itself was small and clean but needs attention to details. The view was not one of the great l had. Easy check in. The food in the restaurant was lovely and the staff was friendly.

"Time together"
ardcourt, 17 Septembre 2021

This is an excellent hotel, refurbished to a very high standard. The rooms were large and all linen was fresh and clean. The meals were excellent and good sized portions. The staff were very friendly and knew a lot about the surrounding area. Highly recommended it will not be long to we are back.

"very nice hotel"
susanbourke81, 17 Septembre 2021

we had a lovely stay we where very well looked after as we are visually impaired. the food and the room where both lovely and i would recommend this hotel. the manager and the staff where excellent and so helpful

"Really disappointed"
62gerganaz, 25 Août 2021

Room was dirty in the bathroom , bed was so hard that I think if you sleep on the floor is gonna be more comfortable . I booked massage for my partner I paid £75 he was waiting 1 hour for the treatment , and the girl who massage him said that the massage was to long and she can do the front . Very disappointed . Well the food was amazing I think that was the best thing ..

"A brief but enjoyable stay"
Johnindee, 24 Août 2021

We had a brief overnight stop here in Mid-August – it's in the Best Western tradition of reasonable quality, low prices so we took two rooms, one Suite known as the Donnybrewer Suite and a family room for my daughter and grandchildren, who picked the hotel as it had a swimming pool and a spa, both of which they tell me were very nice. It's an odd location, it's a low rise structure adjacent to a busy road roundabout which causes a fair bit of traffic noise but that's livable with and there is a huge, free car park front and rear so you should always be able to get parked ! Great greeting from Emma at the open plan reception area/counter and a very informative check in – straight to our room although we were a little early – no problem. Our room was billed as a suite but it's not a true suite – it's a large room with a sitting area as you can see on the attached photographs and in the photographs its location was as per the layout plan I attach. My daughter's family room was rather basic but comfortable, my daughter advises me. There was a problem with the wardrobe bar being broken meaning no clothes could be hung there, the towel rail was lying on the floor and the liquid shower gel dispenser was empty but otherwise their family room was adequate. Our “suite” was fine – cost about £180 for the night and just about worth it – clean and comfortable but don't expect air conditioning, there isn't any and the hot night of 23rd August was a little uncomfortable, even with the windows open as wide as they could be. The Wireless internet was fast(ish) free and functional – no problem there and the bathroom was clean with dressing gowns and slippers but not a lot of general toilet amenities. There was a shower and a separate jacuzzi bath which did not work other than to function as a simple bath – maybe that was just me failing to operate it properly, but I don't think so. The Restaurant was the great saving grace – nicely designed and a comprehensive menu with plenty of choice (see my menus attached) and a pretty good wine list – I think my photographs will confirm this. There were too many efficient staff to mention but Ellen was exceptionally friendly and efficient – an excellent meal and well served – one problem – the salt and pepper cellars were really dirty – we cleaned them – see attached (if Trip Advisor publish the photo at all – there is a habit of not mentioning negatives like this). That's it – not a bad stay – a few glitches that should be improved on but we enjoyed ourselves.

"Fab night!"
bernadinea86, 17 Août 2021

Great Food&drinks , polite staff, perfect service and clean modern room. What more could you want?! Our night away was a real treat. Would highly recommend to anyone and we would definitely be back!!!

"The white horse hotel"
728daraghd, 16 Août 2021

Just home from a terrible experience with this hotel room was dated furniture was all chipped beds where fine shower was freezing not very much pressure coming from no WiFi no information in the room broken phone dusty dirty windowsills not a decent bulb working…the bar staff never even acknowledged that we were there, we were waiting to be served even though they where serving tables there drinks around us it seemed to be we had to go to the bar an order, the pool was freezing an needs a lot of work! Def not what it looks like on the pictures overall we did enjoy our spa treatments an the girl working in the spa was lovely we will not be back an do not recommend

"Excellent service"
acsam81, 14 Août 2021

Great staff and great stay at the White Horse hotel. Only drawback was having booked a table for a certain time. I didn't get said table until an hour later. Apart from this, you will thoroughly enjoy the hotel, especially the food.

"Would not return"
Kathryn M, 12 Août 2021

This hotel was a very odd experience. Lovely restaurant, reception area etc but it was like taking a step back in time when we visited our room. The bedroom itself Very dated and the bathroom was grubby, unclean and very old. The shower was desperate. Hardly any pressure and very hard to wash your hair with. The beds were clean and comfortable and we all slept well. The Spa treatment was fair but for overpriced for what you got. The pool area was not the “spa experience” sold to you on the website and brochure. The water was absolutely freezing in the pool and when we asked could we use the hot tub outside they told it was £15, per person, for 20 minutes. We refused to spend £45 after spending £300 in the spa itself. The food was delicious but the service was desperate. We waited so long for our meals and for someone to even take our order for food or drinks. Would not return.

"Not 4 star"
bethheff123, 09 Août 2021

We stayed for 3 nights for a wedding in limavady. Taxi needs to be booked well in advance.rooms were clean but horribly dated. Shower only ran out extremely hot Water for the first day, until we got a member of staff to help run the water through. This took around 10 minutes. Tried to call the reception, phone in the room didn't work and in serious need of updating. We had to phone the pool and reception from our mobiles and the reception barely ever answered. Pool was cold and dirty, jacuzzis were great and beautiful private area but there was a £30 extra cost for 2 people for half an hour, which I really wouldn't have minded if we got longer and if the pool area had been a bit warmer and nicer as part of the pool and jacuzzi visit. The pool reception guy was really helpful and explained everything well. Over all though, I Would not be impressed if Id had a nice beauty treatment and spa day then walked into that, the hotel honestly goes from one extreme to the other in all aspects. Staff in the restaurant were lovely but seemed really stressed most times we visited. Rooms were absolutely roasting hot with no air conditioning, sleeping was a real problem. We got a fan on the last night which didn't really help much. Receptionist on arrival, was really nice and helpful couldn't fault him on anything. The down stairs, reception bar and restaurant were beautiful and the food was great, it really did make our stay a bit better. It's a real pity about the rooms and the pool area because it really has so much potential, but due to the 2* rooms and horrible decor it really did ruin the rest. Bed was comfortable it was a real shame we couldn't sleep because of the room temperature. Overall I would say the rooms really really let the hotel down and the main reason we wanted to stay so far away from the wedding in limavady was because it was the nearest 4* we were willing to travel somewhere with nicer more comfortable rooms. Unfortunately that was not the case for us. The hotel would definitely be worth 4* if the rooms and pool area standard matched the bar and restaurant.

"Let yourselves down once again"
575chilln, 08 Août 2021

So after been given a complimentary stay and paid for an extra night after the last time me and my wife was there 2 years ago due to a shocking experience we had. We thought not 2 experiences could be the same well wasn't we wrong. What are the odds of being put in the same room 219, the carpet hadn't been hoovered, lights hanging off the wall, having to spend 30mins trying to fine tweek the taps in the shower to set it to a desired temperature, mould on the bathroom ceiling. Cigarette burns on the window ledge, wood lice in the room and generally hadn't been dusted in a while. Then there's the hotel staff staring at guests, my wife made a complaint about 1 of the staff giving her dirty looks everytime she walked by in the bar. As for myself trying to enquire about room service at reception and being lied to by being told there wasn't room service till 11pm when I spoke to a member of staff delivering food to a room next to us at 22:15. Then being told exact words 'I'm done talking to you' However it wasn't all doom and gloom the barman Max was more than welcoming, well mannered and went far beyond his expectations to any guest. He also rectified any situations the receptionist caused. Also since the last time we stayed the restaurant and bar was like going through a time warp, however seeing the renovations it was a great improvement to a more modern update. The food was also very nice., also I like how they kept the grand piano. I would not recommend staying at this hotel absolute waste of money however by all means try the restaurant.

"Family Rooms Poor"
SIMCK, 05 Août 2021

First impressions of hotel were superb on arrival, reception, bar and restaurant all lovely, clean and modern. Then we headed back into a time warp in family room. Worn out carpets, stained bed sheets and a disabled bathroom/en suite like something from the 80's. Room was so poor in comparison to the rest of the hotel. Food was very high quality and beautiful but the family rooms worst we've stayed in

"Lovely food but...."
kevinhD9392JI, 05 Août 2021

Went for lunch yesterday with a friend. Into reception and into the bar. 2 hand sanitiser stations there with instructions to sanitise hands before entering. Both were empty. Bar lovely, pristine with a nice atmosphere and decor. Asked for a table for 2 and was pointed at a table. We were asked for a drinks order and given menus. Drinks promptly arrived...but took almost 15 mins to come back for our food order. The staff were lovely and professional but not the quickest...and the bar had only a few other people so not as if the staff rushed off their feet... Anyway, food order was taken, fish& chips and a club sandwich...took almost 30 mins before it arrived at the table! Food was good, and I know the argument will be it is all freshly made, but still took far too long to be served at the table. Asked for directions to the toilet..again a hand sanitiser station, again completely empty1 I suppose the tale is don't go there unless you are not pressed for time. Food good, staff good, environment good...just slow. What I can't understand, when the hospitality industry is crying foul over Covid regulations and the restrictions being imposed, is why the hand sanitiser stations are not checked on a regular basis! Empty bottles of santiser are not acceptable and only reinforce the Government's actions with the hospitality industry...

"Not Great"
Manus L, 04 Août 2021

Stayed one night. Not the most fantastic experience. Started well, arrived early before check in time. Receptionist was lovely, and made adjustments to allow me and my partner time to get into the room early drop off our stuff ahead of a scheduled spa treatment at the hotel. We then went for lunch in the bar, two starters (salads) a bowl of chips juice and coke cost £20 (£6 table service charge included). Then made our way to the spa, we were told at reception that we wouldn't have robes or slippers due to COVID which is fair enough. So we were asked to make our way to spa area wearing casual clothes. Facilities were a bit dated and there was no guidance on where to get changed. Both enjoyed the massage though. We were supposed to get taken down to the outdoor hot tub after but no staff took us down so we went down on our own initiative. Staff member asked us if we were going on out in the clothes we were wearing, both of us were a bit confused as we weren't told where the changing rooms were, when I went to ask the lady at the desk, she was gone. Eventually got changed in a toilet area. But when we went out to the hot tub we noticed two other couples wearing white robes and slippers, which looked to be provided by the hotel. Made us wonder why weren't provided with the same? Steam room was out of order (which happens). Went to dinner that night. Was reserved for 7pm to give us time to eat and head into the city reasonably early. Waiter confused things, we booked a four course meal, and when ordering at the desert section he rudely interrupted and told us “order later”. We thought, fair enough maybe that's the way they do it here. Service was good for starter and main, both came out very quickly. Finished the main 7:45 - 8pm. But we were left waiting almost an hour for somebody to take our desert order. Had to catch a waiters attention to get the menu, and had to catch staffs attention again to take the order. Had to wait 20 minutes further before receiving the order. Almost an hour and a half waiting in total for our dessert. They even gave my girlfriend the wrong dessert. When paying they charged the wrong receipt. Seemed very disorganised and hectic. Food was eatable, not fantastic. We informed staff that we weren't happy and they informed us they were under resourced due to COVID so service may not be a constant issue within the restaurant, and in fairness waiter did offer a drink to say sorry, but due to other plans we declined. Three lamps in the room didn't work. During the one night stay, cleaning staff walked into our room 3 times when we were in it. Can understand this happening once but three times? Surely they can monitor what rooms are vacant and what rooms are fulfilled through paperwork or software? I've never witnessed anything like this in any other hotel?

"Top Class"
Pushpender S, 30 Juillet 2021

Best hotel service and professional staff (special Thanks to devid for ur amazing customer service) , food was absolutely Top class. Great place for big events. Thanks for lovely making our party history

"Break away"
ncushnahan, 29 Juillet 2021

Stayed here for 1 night quite enough bed was so uncomfortable staff is Restaurant haven't a clew 1 waiter doing it all food just ok waited 35 minutes for a desert then had to ask again for it breakfast next morning got porridge with fruit how can you go wrong with porridge they did and still haven't seen any sign of the fruit. Had to pay extra £30 for hot tub in leisure centre.

"Amazing"
Leontia B, 27 Juillet 2021

Absolutely amazing time, first time back in a few years, will not be leaving it as long again. Staff went above and beyond the call of duty during an unfortunate medical issue, they responded quickly and discreetly without fuss. When this was resolved and we could relax they were attentive and helpful, changing our booking times for a meal without question.The food was spectacular, from breakfast through to our evening meals. The bar staff were quick to serve our drinks, the staff in the restaurant were so pleasant and ready to help you if you needed it without hovering over you. They couldn't do enough for us. The rooms were very clean and comfortable and spacious and even though there is a refurbishment going on we were not disturbed at all so our break was not disrupted at all, in fact the only reason we know there was work being carried t was because we walked past a room that workmen were in. A special word of thanks to Ryan on the front desk, an absolutely amazing young man who helped us and we could never convey to him how grateful we are to him. Can't wait to go back again

"Potentially excellent but nowhere near it"
rwk40, 27 Juillet 2021

I would first of all have to compliment the staff on the courteous manner of each and every one of them. During these current difficult times they have followed the COVID rules to a T apart from one waiter who thinks the mask is to protect his chin. Evening meals we had were amazing and reasonably priced. However we have just had breakfast on out final day ( we had booked room only) and the traditional Fry was served on a cold plate. Fortunately most of the fry was warm enough to eat but the fried egg was as expected cold. The rooms are in need of some air conditioning as our 3 day stay was spoiled by the unbearable heat in the room with it being difficult to breathe at times even though we had brought a fan to try and prevent this it didn't really help. It's the first break I've had where I've looked forward to getting home for a rest. Also booked this as a Spa break but the steam room and jacuzzi was out of use so we didn't bother using it. All in all it was an average hotel but I cannot see us returning anytime soon

"shambles"
X7798FIthomasm, 24 Juillet 2021

trying to get a drink is a tough job,all the staff don't know what they are doing.took 30 min for 2 drinks to come then 2 rounds came at once after the bill came first,glasses are warm same as pints there seems to be no comminuation or structure with the bar and waitress staff and nobody who knows what's going on

"Great stay"
LBoyce71, 21 Juillet 2021

Fantastic stay, great value for money. Beautiful dinner and well priced too. Friendly, helpful staff with a special mention to Bruno in the spa, who couldn't do enough to help. Planning another trip next month

"White Horse Hotel Spa"
ZoeMags, 21 Juillet 2021

The ladies at the Spa Michelle, Mackenzie and Linda could not have been more accommodating. Myself and my partner booked a stay to celebrate our anniversary and as our first post covid trip didn't expect things to be so different, everything needing booked in advance (naivety on our part!). However the ladies managed to squeeze us in for a couples massage and even called us to give us the option of a cancellation when it came up. I was massaged by a lady named Linda and it was transcendent. Such a wonderful relaxing experience. My partner was massaged by Mackenzie and had an equally glowing review. Thank you ladies for a wonderfully relaxing morning, definitely book yourself in if you get a chance.

"Worst hotel ever stayed in...faulty towers has competition"
shalin35, 19 Juillet 2021

Booked a 2 night stay getaway half board. Keyworker working all through COVID looking forward to relaxing break however ready to leave first night. Safe in room broke, asked for iron waited half hr for a broken one to be sent. Service in bar and beer garden horrendous. Ignored when tried get attention and had to keep going to bar to ask for service despite COVID table service. Empty tables in beer garden left sitting with dirty plates and a cat licking them eating scraps which doesnt give much hygiene confidence. Dinner was appauling, brought the wrong starter, asked for no potato or sauce on plate but got it anyway, cheap ingredients or poor quality. Ordered drinks and had to chase after 25 minutes inly to be topd they missing ingredients for the mojito so sent it anyway with water instead of soda water and no lime. Absolutely disgusting and it went to wrong table, so much for COVID care. Sent it back and still being charged. Manager accepted fault but had nk authority to do anything. Asked reception to check out told to go on our way no one holding us here, no refund but still trying charge is gor drinks we didnt have. Have had no breakfast, told regional manager see us at 10, then 11 now 11.45, and cant leave until we see him so our break is far from relaxing and have never endured such cheeky, rude staff. 2 other rooms are checking out early also complaining so not just us. Shame on you Best Western as we recover from COVID lockdown and need kindness more than ever.

"Top quality 1 night stay"
larneboy, 19 Juillet 2021

Just stayed here for 1 night. We have stopped of a few times for a drink but never stayed. We got a brilliant offer dinner bed and breakfast. We were so taken a back with the renovations that had taken place. We had the pool booked for our arrival which was spotlessly clean and the fella on the leisure centre reception was very friendly and helpful. Our dinner and breakfast was superb and the staff were fantastic, we were looked after very well from drinks in the the lovely beer garden right through to breakfast the next morning. We will definitely return here hopefully for longer the next time.

"Amazing place"
Road325001, 16 Juillet 2021

Excellent experience at this hotel both staff and accommodation was unbelievable. Food was amazing. Would recommend this place to my friends and will definitely be back. Staff were very helpful with everything. Service was excellent. Will book pool and spa the next time I return.

"A perfect meal"
Suzie1121, 21 Juin 2021

A fabulous meal was had by us both. The food was beautifully presented and tasted as good as it looked. Service was excellent. A special mention to Joy who looked after us. The decor is stunning, spotless and elegant. We will be back! A lovely evening.

"Golf Trip"
devanslfc, 14 Juin 2021

Arrived 11th June 2021, party of 13 golfers, from arriving until leaving the staff at hotel couldn't do enough for us, bar and restaurant staff very friendly, breakfast choice was perfect, choice of dinner menu was also perfect, great food.

"Lovely place to stay and great value for money"
tiffanymP1905GG, 13 Juin 2021

I stayed at the hotel with my 2 friends and we all enjoyed our stay. We had treatments included in the package which we all enjoyed. The staff were all very friendly and there was a good atmosphere in the bar / restaurant even though there was no entertainment. The food was really nice as were our cocktails! The room was spotless and had everything we needed. Great place for a wee overnight stay!

"Afternoon tea spa"
A413PThannahm, 13 Juin 2021

The facial I had from Tina was amazing lovely girl for being her 1st day she done amazing and was welcoming & made me so relaxed , staff are lovely and welcoming also but the swimming pool was freezing and dirty so was the steam room it was dirty we had use of the swimming and steam room for hour but was dirty and stone cold we couldn't use the inside Jacuzzi in swimming was broke what was a shame as that's all we wanted. It was extra 15pp to get into the one that was working which in mt eyes the prices was not worth it if that was what we were getting. The changing rooms had hairdryers that worked well. But again stone cold freezen, the food was lovely. But it would be okay for a cheat drop in and go. Not really for a relaxing day. For a bit of lunch this would be ideal

"Boyfriends birthday break away"
chocebear, 08 Juin 2021

I booked this hotel as my birthday treat for my Partner. Having lived in Derry for a number of years I was slightly unsure as last time I was in it was a bit dated. However boy was I wrong. The hotel was great. The reception staff on arrival 10.45pm was fantastic. Room was nice and spacious. I was slightly cold but I think that was maybe just me. Breakfast every morning was fine although 2 out of the 4 days there were no pastries which was slightly disappointing (I love a turnover). But the rest of breakfast was great. We both used the gym facilities which was great. All in all I can't fault the hotel abs it's staff. We will definitely be back again.

"Amazing Food"
356angelag, 05 Juin 2021

A really wonderful meal after reopening. Busy restaurant Staff were friendly. Room is small and heating was uncontrollable so made sleeping difficult. Still a nice enough experience and would stay again

"Best western hotel. Londonderry"
Linda H, 02 Juin 2021

Had lunch in the restarant with my elderly parents. Mum has advanced alzheimers. Staff were friendly and helpful. Restaraunt was clean fresh and spacious. Food was excellent. Toilets were spotless.Recommend it whole heartedly. Cant wait to go again.

"White horse Inn Sham"
Gerry M, 01 Juin 2021

I booked in for 2 nights on May 30th 2021 I was kept waiting for half an hour then taken to my room to find the room very small and inadequate for my needs. My partner and I did not feel comfortable so we decided we could not stay. The hotel charged us one night out of the 2, considering we were not happy I find it outrageous as 2 pensioner's this hotel as taken our money, shame on them.

"Very comfortable bed"
johncF3538PK, 06 Mai 2021

The hotel was obviously very quiet because of the COVID restrictions. The staff all seemed to be sticky to the rules and we're all very pleasant and helpful. My room had 2 beds. A large double and a single. The double bed was very comfortable and I had a very good sleep. The hotel and room was very clean. I will definitely stay here again.

"A+"
Adrian14154, 24 Mars 2021

This is a very nice place to stay weather for buisness or for leisure. There are great facilities in this hotel. The new restaurant has great food and the staff here are very good. The hotel is out of the loud city but close enough to be able to pop in.

"Business Trip"
Lm46, 02 Décembre 2020

I prefer an out of town hotel when I am travelling for work as they are usually quieter and have decent parking. Both of which are the case here. Location would not be very convenient if you were wanting to do the tourist attractions in Derry city, as it is well out of town. But perfect for me! I have not stayed here before, and my first impression was to be a bit unsure... site fencing in the car park and long low building, looked like a cheap roadside motel. However! Staff at reception any time I spoke to them were excellent. Lobby has a cosy seating area with an open fire which looks lovely (as I was travelling alone I did not sit there! But I'm imagining a girls weekend with a glass of wine sitting by the fire...lovely) Corridors are a bit dated, and a smell of cigarette smoke in one in particular. I was semi-dreading getting to my room. But I was pleasantly surprised, it was actually very nice. Spacious, clean and comfortable and pleasantly decorated. Wet room/bathroom was a little dilapidated and old fashioned compared to the rest of the bedroom. But perfectly functional. WiFi is not great, but not the worst Now to the best part... the food and service in the restaurant Honestly one of the best hotel meals I've had for a long time. The beef cheek tempura was absolutely delicious and such a nice fresh salad. (I don't even really like salad that much, or maybe I've just never had the right one!) The chap who served me was so friendly, helpful and welcoming. Hard to overstate how great it is to come across nice people like this, especially when you're travelling alone all the time. I didn't eat in the restaurant on my first night, as I wasn't in the mood to eat alone and had a takeaway in my room instead. I wish I had! Definitely recommend this place either for a business trip or a ‘get away from it all' stay

"Here come the girls overnight package"
sexyspecs2021, 05 Octobre 2020

Stayed in this hotel for 1 night, food was amazing, nice friendly relaxing atmosphere in the bar and restaurant area, rooms nice and cosy with very comfy beds, I had an amazing 1 hr treatment in the spa, so relaxing and very friendly and welcoming, Belle done my treatment, I would highly recommend the back and neck massage along with a facial if your ever staying at this hotel

"Nice Hotel"
tryan2, 01 Octobre 2020

Nice hotel, friendly staff. Lovely food with a great menu choice in the restaurant. The bedroom was spacious and very clean and well laid out. It's my third time staying in this hotel and I would have no problem staying there again.

"1st Communion celebration!"
392cocog, 30 Septembre 2020

Wow, what a wonderful evening we had yesterday @White Horse Restaurant ( under the current circumstances) . Everything was magical from the beginning 'till the end. Great food, excellent atmosphere with all health &safety measures well observed .Thank you to all the waiters & staff for making my daughter feel like a queen ..A special shout out to DAVID who, as many times before,went above & beyond his duty to make us feel amazing..will definitely return to check out the new addition to the building..

"pamper package"
alisoncQ5324ST, 28 Septembre 2020

Well worth every penny for this fabulous pamper package. From the wonderful greeting by a very lovely lady on reception, to the great food served both at breakfast and the evening meal and last but certainly not least to the fantastic experience we had with both with the massage and outdoor hot tub. The evening meal (included in and the deal) was delicious and had very generous portions and the waiter very kindly allowed us to take the dessert to our room so we could enjoy after a much needed rest! The highlight of our break was the massage and hot tub. Linda the masseuse was both friendly and professional and we were lucky enough to enjoy the hot tub in full sunshine. All the health centre staff were extremely welcoming and attentive, we even had a workout at the gym!

"Girly day away"
236bronaghc, 25 Septembre 2020

We had afternoon tea and a spa day here as a much needed treat and catchup. The hotel lacks atmosphere at the reception area and the afternoon tea was very nice with large portions (we got a doggy bag for leftovers) but customer service a bit disappointing, but this was totally made up for when we arrived at the leisure and was greeted by a lovely woman called Michelle who was so bright and cheerful it made us feel very excited for our treatments. We then got the warmest welcome from the therapist bell who introduced Linda the second therapist and explained everything and took us upstairs to what I was told was the new spa facility to do our forms. Well me and my friend are blown away at the experience and are still talking about these girls! amazing is not even how you could describe it, we both have regular healing therapies and can say these girls have the touch. (I had a Facial with bell and my friend had a back, neck and shoulder with Linda) Im in talks with all my girlfriends to book to stay at the hotel and have treatments done again. thank you so much girls x

"Mother/Daughter Afternoon Tea Pamper"
pamelaf42, 20 Septembre 2020

Visited the Hotel yesterday with my daughters for an Afternoon Tea and Pamper Afternoon. We started with the afternoon tea which was in one of the function rooms. The room was quite dark and lacked atmosphere. We were offered tea/coffee which when it arrived wasn't very warm. Prosecco was included in our package, however we had to request this when we were half way through our food as nobody came to offer it to us. Service wasn't great at all, we always had to get the attention of the waiters/waitresses as they never made an effort to come to us. One male was standing in the corner on his mobile phone! When we were ready to leave over an hour later we tried to get the waitresses attention for our bill, she asked did we want more tea or coffee! We expected to be asked this several times during our Afternoon Tea. However, I must say the food we had was lovely! All freshly prepared and plentiful. We then made our way to the Spa where we were treated to a back, neck and shoulder massage which we all agreed were fabulous and left us feelingvery relaxed. The staff at the Spa were so friendly and made us feel very welcome. Although we really enjoyed our food, we won't return or recommend the Afternoon Tea at the White Horse Hotel. Zero atmosphere and service not what you would expect from a '4*' Hotel

"Went above and beyond for my best friend!!"
Jadehanna1997, 17 Septembre 2020

My best friend and I visited here at the end of September for the quartz spa package. We were absolutely over the moon start to finish! Bell the spa therapist was incredible she went above and beyond for us. She created a happy birthday plate which was filled with delicious cake for my friends birthday. The shock and surprise on her face really did make my day. The treatment was brilliant and we both walked out of there feeling so relaxed. Once we finished our treated, we entered the relaxation room with hot tubs and a sauna. Bruno was so helpful and kind. He let us sit out in the beautiful sun in the hot tub area. I would recommend this package to anyone and we will most definitely be back. We were made to feel so special and it is a hidden gem in the city!

"Family weekend break"
normanc784, 03 Septembre 2020

Another weekend break in this fabulous hotel. This hotel has had a lot of improvements over the last few months. They have added a hot tub area, and a new treatment centre. They are continuing with a refurbishment of the restaurant and bar area which will be tremendous when it is finished. We had a lovely meal in the restaurant on the Friday evening, this was part of our package, a four course meal, use of the pool, sauna, and hot tub. The meal was excellent. The only proviso was that we had to send it back as it was cold. This was a one of occasion as it hadn't happened on previous weekends away. The hotel has been upgraded to a **** and I can safely say it definitely is 4 star standard. The hotel is approximately 10 to 15 minutes away from the centre of the city. Facilities in this hotel are excellent and the staff are very helpful and welcoming. Another visit will be planned in the not to distant future.

"LAX Covid measures"
Mark O, 01 Septembre 2020

Very unimpressed with our stay. Very lax covid measures in place. A lot of staff not wearing masks at all, many wearing masks below nose (not effective) or wearing visors (shown not to be effective). We had dinner at the hotel. The 2 meter rule was not adhered to and people were sitting less than 1 meter away from us. A waiter served us with no mask on, the first time i didn't realise until too late, the second time i had to ask him to stay away. When i mentioned that i was upset about the lack of mask wearing when checking out i was told (by the lady who wasn't wearing a mask) that it was hard to ask clients to wear a mask. However my issue was with Staff not wearing a mask. To make things even worse i had Sterling that i took out in London last year. This was not accepted as payment at the hotel and i was told to change it at a bank. As a guest to NI i don't have a local bank account and the money itself could have easily been taken and exchanged by the hotel as a gesture of good will. I would not ever stay here again and will advise others to stay away. If hygiene is this lax in front of clients i shudder to think how lax it is behind closed doors.

"Pamper Escape"
509noellem, 31 Août 2020

Just came back from an amazing 2 night stay at this hotel. As it was our 1st time away since lock-down we both were a bit nervous. We didn't need to be worried as this hotel had everything possible checked for COVID-19. The food was amazing on both nights. The massage we had with our package/deal was out of this world and I would highly recommend it and the 2 beauty therapists Belle and Mackenzie as they have hands of gods. It has been a long time since I had a massage this good. I would have no problem recommending this hotel to anyone.

"Not a 4 star"
karenmD9505EH, 26 Août 2020

Amazing lovely staff but the hotel itself is a let down rooms shabby need refurb furniture carpets and bathroom. Beds are comfortable. Communal hallways strange fusty musty smell. Communal furniture very dirty thick with dust no attention to detail. Bar Restaurant no atmosphere as they are refurbing the old bar restaurant. Staff lovely in bar and restaurant but just so so slow. Feel bad writing this review but it was a disappointment meant to stay 2 night left after 1st night although reception very kindly gave me a voucher for the 2nd night. Again just my own personal experience I would not recommend this as a 4 star. It's more an average 3 star. Again lovely staff

"most welcoming staff"
amandastewart1988, 25 Août 2020

stayed with family and the staff could not be more friendly. They went above and beyond!! Restaurant food was amazing and value for money!! Leisure facilities were also good! Would definitely recommend staying here!

"A home from home stay :)"
bbrys0n, 19 Août 2020

Derry/Londonderry is a stunning city and the best place to stay and be made to feel wel come is The White Horse. We ahve stayed in this hotel alot over the years and 5 family members have had their weddigns there. If you want a break away & wnat to stya somewhere which makes you feel like you are with family or good friends then The white Horse is the best choice. Great Hotel Team, Great Food, Great value for Money. Hope to see you all in October. Thank you as always for a great stay. :)

"Pamper Escape"
Holidayalternative, 19 Août 2020

Just back from a very relaxing break. When we arrived in the carpark our thoughts were not good it looked a bit untidy and tired but on entering the reception area we soon changed our minds. Receptionist was really efficient and plenty of covid precautions in place. Our room had everything we needed for a short break although the ensuite was tiny. We had breakfast and evening meals on 2 days and were very impressed with the quality of the food and the service from the restaurant and bar staff. The quiet area to the side of reception for a nightcap was very pleasant to sit in after our meal. The hot tub was a lovely place place to unwind and we followed this with a massage in the health suite, again the staff were thoughtful and very pleasant. Although the hotel is not in a great location I would recommend it to anyone wanting to get away for a relaxing break in a very clean and well run hotel.

"Great Find"
293theramblers, 19 Août 2020

Was a bit apprehensive about staying here for a few nights with wife & kids as there had been some iffy reviews online. I really don't know why there were any negative reviews. This was a real find for us. Staff exceptionally friendly at all times, lovely night porter who chatted away in the evenings while I had a socially distanced pint after dinner. Rooms were lovely and the leisure centre very good. Food was very good & reasonable. The only possible drawback is the location, the hotel is outside Derry City on a dual carriageway and not within walking distance of the city. So its maybe not the kind of hotel that you would be staying around all day but as a base it is absolutely ideal, we did the Inishowen Peninsula Day 1 & Derry City & Bennone Beach Day 2, so basically you can use this hotel as a great base for exploring the region. Covid protocols were strictly being adhered to. Great Hotel.

"Amazing value"
T1G1976, 19 Août 2020

My son and I had a meal here on Tuesday night. Amazing quality meal, 3 courses for £20 (£10 with eat out scheme) - roast dinner was awesome, massive serving of beef. All Covid regulations in place. Will be back very shortly!

"Special Spot"
Lisa H, 17 Août 2020

The White Horse is a secret haven in the beautiful wilds 5 mins outside Derry. We booked the Spa Escape package and we are already discussing our return. From booking through to check out the staff were outstanding, such a warm welcoming friendly group, helpful and professional. A special mention must be made about the bar staff and Belle the massage therapist. My shoulders haven't sat so low since February. The White Horse has clean spacious rooms, a fully equipped leisure centre and wellness area and amazing offers to suit any occasion, special or splurge. Great food and service from breakfast to dinner if you are thinking about it, book it.

"Family staycation"
Kellie B, 14 Août 2020

Booked a last minute trip as our holiday was cancelled. Honestly could not have been more pleased with the hotel. Pleasantly surprised by the quality of everything and the relatively cheap price. Fabulous suite for us and a lovely double room for our teens. Hotel staff were all so welcoming and helpful - even the bar and restaurant staff maintained their smile despite being run off their feet at times. Already planning a return trip!

"terrible hotel!!!!!"
weelyndz2020, 12 Août 2020

me and my partner and my 3 year old son theyed at this hotel and I would not be returning back in a hurry it was awful. Wen we arrived we with in a room that had one bed and no cot/bed for my son even o I asked for one when booking. My partner went for a bath and noticed the room above us had water coming down on him wen he was in the bath so we called the staff and they moved us to a even worse room that was very warm and a light that flickered all night long. That night we went for dinner in the hotel and that was enuff for me we had my son which is 3 and we sat down for dinner at 8pm and didnt get served till 10pm where my son was nearly sleeping dinner dodnt get to us till 10.45 which I think is bad

"lovely meal"
twins1992, 11 Août 2020

Late last year was when we last ate in this restaurant. Dined there last night accompanied by another couple (friends.) The food was hot, tasty and of great quality. Staff were courteous and attentive. Reccommend.

"Shocking Dining Room Service"
rolanddH6776EL, 02 Août 2020

I booked my elderly parents in for a weekend stay. Bedroom basic but clean; however a broken shower dispenser in the bathroom provided a wonderful opportunity to impale anybody unlucky enough to slip in the bath (room 114) My Dad was as kind enough to book 11 of the family for breakfast this morning which is where the hotel really let itself down. We all arrived in dribs and drabs and were shown to a table with 7 (not 11) settings and chairs. Despite asking several times for the additional 4 people to be catered for we were simply ignored for 20 minutes... given the challenging times we find ourselves in we simply cracked on with it and helped ourselves to chairs, crockery and cutlery from surrounding tables... 1st world problem!! Long story short we had incorrect and missing food orders which were taken by one of the most unpleasant waitresses(blond hair in her fifties / sixties) I've had the misfortune to encounter. My wife had to ask her not to pass boiling pots of tea and coffee over the heads of a pair of three year olds... the best bit is she did it again almost for badness!! If you've got children perhaps it's worth giving this establishment a very wide berth. My eight year old was served 15 minutes after everyone else... despite 2 gentle reminders to bring the complex order of porridge and honey. I don't ordinarily bother complaining as sometimes folks are just having a bad day but this was my second encounter with the self same waitress so I asked one of her colleagues if the poor service we'd been receiving was usual. He was so jaded and apathetic that the best he could say was that the poor service was “no problem”... evidently. I really wanted to let it go and enjoy the chance to catch up with family but on the way out I had a change of heart and asked to speak to a manager. The receptionist informed me that he was too busy (dealing with 2 remaining tables in the dining room along with 4 other members of staff; pathetic) and would call me... I declined the offer of a call.

"never ever again"
yogibear85, 01 Août 2020

myself and my friend decided to book in for afternoon tea, on arrival we were shown to our table which looked OK. The first thing was when i lifted my cloth napkin to put on my lap I discovered it was covered in pink lipstick and other makeup. When the waiter finally came back 20 mins after we arrived we ordered coffee, 5mins later a pot of tea was left on the table to which we had to wait again for someone to come back so we could ask for the coffee that we had originally ordered. 35 minutes after we arrived a plate containing 2 so called "posh" sausage rolls and some kind of chicken tureen, im not sure what was inside the sausage rolls but it looks like black haggis type stuff and smelt even worse than it looked, we both tried a mouthful but you literally couldn't have eaten it and as for the chicken thing it smelt like dog food and looked even worse but we both gave it a go but it was grizzly, cold and tasted off. Next out tray of sandwiches, scones and tea bites arrived but everything was completely different to what had been advertised? We were both looking forward to beef and mustard, cheese and chutney, smoked salmon etc instead we got ham and cheese, watery egg and onion and some kind of coronation chicken? Non of which were nice but because we were both so hungry we tried to eat what we could (which wasn't very much). While we tried to eat the dining room was emptied and the 2 waiters started moving tablets and setting up for what I think was dinner service around us, banging tables and chairs about us the waiter then stood behind my friend with his hands on his hips sighing and looking at his watch as if to say "will you hurry up" even though we were only 10 minutes into eating. The same waiter continued to do this until he finally got fed up and left. We thought we would give the scones a try but when we lifted the the bottom of them were wet and mushy? We cut the tops off and i took a bite but they tasted like they had been made a few days ago and either frozen and then microwaved or heated up in some other way? But once again they were completely unable to be eaten. Finally we looked at the tray bakes which had sounded so good on the menu but were nothing like we had hoped for and once again weren't able to be eaten. I was so disappointed at having to pay £40 for something that we both couldn't eat that i spoke to a member of staff and explained everything but all I got was an empty sorry? So basically we have both came away as hungry as we were when we arrived but with £40 less in my pocket. To say we were disappointed would be an understatement but one thing I can definitely say and that is we will NEVER EVER be back.

"Lovely hotel"
325donnam, 22 Juillet 2020

The hotel staff were friendly and helpful. The food was amazing and the food portions were every big we couldn't finish the meals. The hotel was very clean. The rooms are a good size. Well definitely be back again soon.

"Great spa break"
Ricky B, 16 Mars 2020

The staff everywhere in the hotel were very friendly and helpful, the overall standard of service was excellent. The room was a good size and very clean and comfortable. The evening meal and breakfast were excellent especially the evening meal it was one of the best I have had in any restaurant. The spa facilities were good and my massage was very relaxing. The only downsides were that it was a little remote and the lounge bar was very drab and did not fit in with the rest of the hotel, it looks like it could benefit from remodeling. Al in all an excellent experience and we would definitely go back. James

"Amazing"
nicolefR6351LE, 15 Mars 2020

Had a really lovely stay from start to finish, wanted a relaxing weekend away and that's what we got. Food and drinks were fabulous. Spent some time in the pool and had a reflexology treatment done by Linda and it was beautiful. Highly recommend.

"Lovely Hotel and Food"
jamisonmark05, 10 Mars 2020

My wife and I stayed here as part of a wee trip to Londonderry. Room was nice and clean, with everything that you need for a trip into the city. Breakfast was the real highlight with very friendly staff and a wide selection. Only downside was we were planning to use swimming pool but were only informed that a local womens and children's group uses it on a tuesday morning between 1030 and 1330, wiyh no residents allowed to use ug during this time. If we had been informed of this arrangement, we would have used thd pool a different day, so we felt this took the shine off our stay.

"A short break"
Mollsue512, 07 Mars 2020

My daughter treated us to a break at the White Horse Hotel Co. Londonderry A nice couple of nights in a functional road side hotel . Clean , good bed rooms plenty of towels & linen. Leisure facilities, indoor pool etc ,if you're in the mood, though bear in mind it is also open to the public so there are times of the day it is unavailable to patrons of the hotel. Really good value for money as we paid £95 for b/b & evening meal with a glass of wine. Certainly recommend for a 'short stay',.

"Value for money!"
GCunningham14, 04 Mars 2020

Great stay and amazing that they provide such great offers. Room, breakfast and meal were fantastic! Receptionist on arrival was great and staff throughout the stay were more than helpful. Highly recommend to everyone!

"Wedding"
Beansy93, 29 Février 2020

I was at a wedding here recently and the food was beautiful . Staff very friendly and the rooms were so clean !!! Not to mention the bed was amazing! Most definitely be booking in for a weekend away soon as I hear the spa is great also

"SPA Weekend!!"
HarryCarson1973, 25 Février 2020

Booked via Spa weekends to treat the wife as she is a main career for her father. It was a two night break pre meal cocktail followed by a 4 course meal on one night. It also included a neck and back massage. Hotel staff on arrival where very good, and the staff in the treatment area where excellent, but thats where the good review ends. Rooms/Hotel very dated, I have not had a two tap shower experience since the early 90s and standing turning each tap to get the right temp each morning a complete pain. Remote control battery area was sealed of with black electrician tape. Treatment team were great but what is the point of playing relaxing music and burning oils to relax you, when young children can play right outside the door of your treatment room waiting to get into the pool. On the evening of our meal I enquired where our pre meal cocktail was only to be told it wasnt part of the package, and unless I could provide further proof then none would be supplied which made me feel uncomfortable the rest of the meal, and thus ruined the evening. Breakfast is good standard and staff again are good, but area very small trying to cater for that many people getting up and down retrieving their breakfast. This is a family based hotel and one that a lot of young familes enjoyed, its is certainly not an ideal spot for a SPA weekend

"Nice stay. "
Whizzer50, 21 Février 2020

Good value. Stayed for one night. Comfortable room, Great staff, lots of free parking. The restaurant is also good value and the food very nice as well. We had the early bird special and could not eat the amount they served us. It has a good pool and a very well equipped gym. The only minor observations was the WiFi could be a bit temperamental with slow speeds from time to time but that didn't spoil the stay.

"Rooms not 4 star and overpriced"
Alison R, 20 Février 2020

While this hotel might look appealing online it is definitely not 4 star. It's basically a roadside patched together attempt at a hotel - 3 star at best. The standard rooms are overpriced, poorly laid out, cold, badly finished, the wifi lagged badly and the bedroom wardbrobe ( behind a door) was effectively was a freezing cold ice box that cooled the whole room down when opened. The safety deposit box, phone and shower enclosure were broken in our room - room 121. The common areas and corridors were badly run down and worn , the pool area was cold and draughty and there was badly ripped seating in the bar area. The staff were nice and did their best but don't expect anything more than basic motel style roadside accommodation here. After getting to the room I actually felt like driving on. Had I not already paid, I would have. Very dissapointing compared to how the hotel is portayed online. Don't get fooled and tempted to stay here believing you're going to a 4 star hotel. I wish I had read a recent review like this before staying. Overall a dissapointing way to experience Derry.

"Lovely Stay "
LaurenT181095, 17 Février 2020

This was a lovely hotel and staff were very friendly. There was an open fire and a relaxed atmosphere. Bedroom and bathroom had everything we needed and both were very clean! Handmade cookies were a lovely touch - and very tasty too! We used the pool/ steam room and sauna, all which were great! We had dinner in the hotel which was lovely. The live piano music during dinner was very entertaining and created a beautiful atmosphere. Cocktails were great too! Would definitely stay here again.

"Amazing visit!!"
leemN2038YW, 14 Février 2020

My wife and i won a 6 course Valentines meal on a facebook competition and omg!! what a fantastic night we had!! The waiting staff are without doubt the most friendly, attentive and all round lovely bunch of staff i have ever encountered. The food was all absolutely gorgeous and all the special touches added made our night simply brilliant. Pink fizz, teddy bears, shots of guinness infused with oyster, different breads, tray bakes to take home, red roses handed out & serenaded by an absolutely brilliant vocalist who was so so good (im sorry i didnt get his name) all made our night very very special indeed. The hotel itself is gorgeous inside and very homely indeed. I really was touched by the waiting staff so have to give them another mention. Brilliant night, brilliant food, brilliant entertainment, brilliant staff. What more can i say but thank you all so so much!! Happy couple tonight and absolutely spoilt rotten. 5 big stars from us!!

"Fantastic deal"
Grainnegallagher3, 10 Février 2020

I stayed as part of a group of 7 ladies through the here comes the girls package and the entire experience was amazing! Spa was fantastic, dinner amazing and overall stay was perfection! Will be back!

"Great Weekend at White Horse"
berniem590, 04 Février 2020

So welcoming and helpful the staff are lovely we had a meal on second night which was devine Although outside the city don't let this put you off good bus links and don't forget the facilities you have pool ect But I would advise that you stick to City Cab when getting taxi the prices were consistent around 6_7 pound whereas another firm charged us £13 ???? Not withstanding I reccomend this hotel wholeheartedly

"Family get together"
Likestravelling56, 01 Février 2020

We had a family gathering here for Christmas. We have used other venues in the past and have been slightly disappointed. Not with the White Horse. We booked the Campsie Suite for 50+ guests. It's always a little worrying going somewhere new but Selina made everything very easy. On the night everyone enjoyed themselves and the food, we had the finger buffet, was great and good value. We had our own bar and Dion looked after us very well. David was very attentive with nothing too much trouble. Abby at reception was very good and very helpful with sorting things out. Thank you all for making it such a great evening. We will most definitely be coming back again next year.

"A chill out overnight with the girls"
Lenadeborah, 27 Janvier 2020

Myself and three friends stayed here overnight on Saturday 25th January 2020. From the minute we arrived we were made feel very welcome. The receptionist was lovely, happy and eager to make our stay the best it could be. The girls in the spa were fantastic. Very chatty and cheerful, and the therapists were amazingly good at their job too. We used the restaurant for all our meals and were not disappointed. There was a great range available and something to suit all tastes. We were very well entertained after dinner, in the bar/lounge by a great singer who covered everything to suit all ages. I would highly recommend the white horse hotel.

"Great value!!"
Melani C, 27 Janvier 2020

Nice hotel, excellent food, friendly staff....just needs a bit of modernisation but overall great value.. A bit outside the city centre but taxi cheap enough if you want to experience the city... There was entertainment on in the lounge in the evening

"Relaxed"
charlenem829, 26 Janvier 2020

Hotel good, room good food good, leisure facilities good. spa area lovely. Had treatments by martina which was very professional but friendly, made me feel very comfortable! Overall Would definitely book again! Strongly recommend.

"Great hotel"
853iann, 25 Janvier 2020

Had a nice stay with my fiance the staff were friendly and helpful.The food was good and good service too. The hotel is a short taxi journey from city centre,we also enjoyed the leisure facilities and would stay again.

"Quite and inviting"
Margaret L, 22 Janvier 2020

4 of us stayed here recently. Easy to find. Free easy parking. 10 minutes drive into City centre. Quiet at night. Lovely beds and pillows etc. Vey modern bathrooms/shower. All the corridors smelt lovely. Great open fire and sofas to relax around after lunch and dinner. Restaurant lovely and all staff very friendly and courtous. Rooms and communual areas very well kept. Will be happy to come back.

"Spa treatment"
beccas707, 09 Janvier 2020

Myself, my sister and mum had a back neck and shoulder massage by Martina and a facial by Linda. Was very relaxing and the treatments were brilliant! Thank you very much girls we will definitely be back x

"Cosy, comfortable hotel"
Alexandra B, 08 Janvier 2020

Cosy and comfortable hotel on the outskirts of Derry/Londonderry. Lovely open fire in the lobby makes a great welcome to the hotel. Hotel has both bar and restaurant. Recommend the restaurant as food excellent - had the best scampi, I ever tasted! Breakfast served here and great choice of buffet and hot breakfast. Staff very efficient and friendly. Bedroom was a good size with comfortable bed, tea/coffee facilities with beautiful home made biscuits. Bathroom good size with shower with great pressure. Hotel has pool and small spa. Had a couple of treatments with Martine and this was excellent!

"overpriced"
1w2w3w4w, 05 Janvier 2020

We had an overnight stay on Saturday 14th December, upon arrival we booked in for an evening meal and breakfast the next morning. Breakfast cost us £21.90 for 2 people. When we came to get our evening meal we hadn't been booked in, but were lucky enough to get a table, food was good. Next morning we came down for breakfast it was obvious there was not enough staff to cater for the quantity of people staying, there was no pure orange juice waited 10 minutes but still no one filled it up, there was no one to fill up the trays for the fry. Our fry consisted of a slice of bacon , about 6 beans and a tablespoon of scrambled egg. This cost us £21.90 ridiculous!!!!

"Relaxation Hotel"
298cynthia, 04 Janvier 2020

I had a lovely relaxation in the hotel which l needed badly.l will highly recommend it.The staff are very pleasant and helpful too.The value on groupon too was outstanding and would definitely book them again.

"Wonderful!"
spen1709, 04 Janvier 2020

My brother and I stayed over the Christmas break (24th to 28th December 2019) in an Executive Suite. Room was Fabulous, Food Delicious and the Staff very Friendly and Welcoming. Hope to stay next year.

"Relaxing massage"
P5883KVcarolm, 02 Janvier 2020

Had a back shoulder and neck massage with Linda. I was greeted on arrival from a lovely friendly girl on reception. Linda put me at ease and showed me to the changing room and gave me towels and gown. The massage was amazing so relaxing in a beautiful treatment room using Decleor products. When I was finished the staff made me tea while I waited on my husband who was using the pool. Definitely recommend a treatment at The White Horse so worth it

"Disappointed"
Escape00048731111, 02 Janvier 2020

We took the new years eve package, which was disapointing. Quality of food below average for a 4 * hotel. Lumpy, suken mattress, room not cleaned thoroughly ....chocolate wrappers and usedXmas napkin in bed side drawer

"Lovely stay, fab facilities and friendly staff "
julieannchapman16, 01 Janvier 2020

We have just returned from a 2 night stay here and honestly had a great time. The staff we came across were all friendly and pleasant. The rooms were spacious and clean (we had two rooms as we are a family of 5). We used the pool a few times and the kids loved it, towels and lockers are provided which is great. We didn't eat in the restaurant but did order room service both evenings and couldn't fault anything, the food was delicious and very reasonably priced. The breakfast was amazing, such a great selection and my children loved the pancake machine. Overall a fab stay and only a 10 minute drive from Londonderry town centre.

"Hotel"
191aaronn, 14 Décembre 2019

Just came back from a stay in the hotel. The room was lovely. Had everything we needed. The breakfast was lovely. The jacuzzi was part or the swimming pool and was cold . The steam room and sauna is first class .. me and my partner had a back and neck massage. From Linda It was unreal definitely recommend her .

"Weekend break"
normanc784, 14 Décembre 2019

Stayed here for a weekend break. Location is great just outside the city approximately 10 minutes by car into the centre. Facilities include gym, sauna, steam room and pool. Restaurant is first class, although menu could do with updating. There is a bar which shows sky sports. Rooms have recently been updated to a good standard, staff are very friendly and very helpful. Would definitely recommend a visit.

"Girls weekend away"
Fiona M, 02 Décembre 2019

I can highly recommend this hotel. My daughter and myself stay here for a christmas shopping trip. The hotel is friendly, cosy and very welcoming. Staff are all extremely friendly and nothing is too much trouble. Food is excellent. Very convenient to the city.

"Anniversary and birthday."
Heather L, 28 Novembre 2019

Good morning just a quick note to say we enjoyed our stay so much for the staff was excellent, service and friendly for our two rooms was lovely and comfortable beds. We had our dinner last night in the restaurant the waitress that served us Claire was very pleasant and friendly couldn't have done enough for us plus this morning at breakfast two ladies Valerie and Margaret like that couldn't do enough for us really makes a difference to the hotel the staff. Hopefully these three 3 ladies will be shown this review. Will be back in the new year. Regards Heather Leonard.

"Amazing service for our wedding"
Smileyface83, 26 Novembre 2019

We had our evening wedding party here over the weekend and the service was amazing. All details were taken care of and everything went perfectly. The staff were extremely attentive at all times and always willing to help out. All our guests raved about the food (fish and chip cones). Would highly recommend!

"Certificate presentation "
footyqueen13, 24 Novembre 2019

We booked the White Horse Hotel for an evening event to present certificates to a group of young people. The staff at the hotel were excellent especially Selina who was fantastic and couldn't have been any more helpful. The room we had was perfect and the buffet we had was lovely. The feedback from the young people was that the chicken goujons were gorgeous and I think the empty dish spoke volumes! I can't thank the staff enough for their help and it was great value for money also. Will definitely book again for future events

"Spa Breaks afternoon tea package "
aoifemarieglackin, 22 Novembre 2019

Myself and my boyfriend came here on the 9th November for the couples afternoon tea package. This included a 30 min massage, access to the facilities and then afternoon tea. Being a therapist myself I have high expectations but we were not let down at all! Linda and Shabelle are excellent therapists that have a lovely way about them, and are a credit to the White Horse. Also the lady at the facility reception (I can't remember her name) was brilliant as well! Thank you so much we will definitely be back!

"Beauty Rooms Visit"
Claire B, 20 Novembre 2019

My sister and I experienced the Ruby Pamper Package today. We had use of the pool, steam room and sauna, a delicious 2-course lunch and then a 1-hour hotstone masssge. I also had the Dėclėor Facial. Linda performed my treatments and I can highly recommend her for her gentle touch, calming manner and wonderful technique.

"Great weekend break"
jimcraig4, 19 Novembre 2019

The hotel was excellent with comfortable rooms and great food and a great big pool, sauna , steam room , and Gym and the staff where fantastic , the entertainment on Friday and Saturday nights was brilliant. We have stayed here 3 times before and each time the food and the staff and the entertainment have never been less than excellent.

"Room lovely and warm on a cold night."
Ambassador727247, 19 Novembre 2019

Staff friendly and helpful. Rooms are cosy and comfortable. Parking right beside entrance very convenient to the Airport. Relatively close to the City of Derry the perfect accommodation if you are intending to travel around the Causeway Coastal Route.

"Booked a Time Together 2 night stay. Left after one night"
rita H, 14 Novembre 2019

Just returned from what was supposed to be a nice Time Together break at White Horse Hotel. So disappointed. On arrival our room was cold. We did ask and the heat was turned on. Food in the restaurant was nice. However we awoke early in the morning to this loud continuous noise and it sounded like a very loud extract fan. We opened the window to see if we could locate where it was coming from and then found it was actually the bathroom. This went on for at least 3 hours. We asked at reception on our way to breakfast what it was, as we could hear it all along the corridor 2nd floor, we were informed this was turned on every morning to extract steam from people taking showers and that they would leave it a bit later for the following morning! Breakfast was not very appealing and it was difficult to find something tasty there it was all very bland. WI-FI was intermittent. Not what you'd expect from a 4*hotel. After our early morning overall uncomfortable-experience we decided to cut our losses and head for home. We will never go back there or recommend it to anyone.

"5 stars aren't enough for this gem!"
WML1297, 08 Novembre 2019

We have stayed at the White Horse numerous times and each time just gets better and better! Last weekend we booked a last minute stay (literally 5 mins before our arrival at approx. 7pm) and what a great stay it was. The room/bathroom, as always, was absolutely spotless and very spacious We got dinner in the hotel and the food was spectacular. We both got a complementary sample of pumpkin soup and as fussy/skeptical eaters we were unsure to try but so so so glad we did.. it was absolutely beautiful and would looove to have it again. We also both had steaks (as we generally always do in restaurants) which were amazing; great meat and definitely one of the nicest steaks we've had! All the staff throughout our stay were extremely helpful and went above and beyond their duties. One waiting staff in particular was phenomenal and definitely a credit to the hotel.. anything we asked wasn't too much for him.. even though we had him running back and fourth to the bar for drinks. He was great at recommending cocktails too- although with a sore head the next morning I'm not sure if it's a good or bad thing hahaha (unfortunately we can't remember his name- must of been the cocktails he ensured were always topped up). We were checked on multiple times by different staff to ensure everything was perfect - and so it was! Even though the restaurant was packed, there was no corners cut or stressed staff, they were all patient and extremely helpful. We cannot wait for our next stay - which I'm sure will be very soon! We couldn't recommend The wonderful White Horse enough wether just for food, a few cocktails or over night stay. If you haven't been you're certainly missing out!!

"Afternoon tea spa day"
Kirsty1989H, 07 Novembre 2019

Me and my mum received a voucher for an afternoon tea pamper day for mothers day. When we arrived we were warmly welcomed by Laura and another girl. My mum had the massage and she said it was absolute heaven, one of the best she has ever had and i opted for the facial which was fantastic, Laura made us feel so relaxed- i almost fell asleep! We then went for a swim and used the other facilities which were great too. Laura then kindly showed us to the restaurant where we had a beautiful afternoon tea, it was a real treat. We will deffinately be back again soon!

"Spa weekend!"
Kiefer M, 01 Novembre 2019

Checked in at 2pm and had a back neck and shoulder massage for 3, from the moment I stepped in through the doors, I was welcomed by amazing staff at the front desk, as for the massage it was second to none one of the best massages if not the best I've had in a long time! carried out by Linda!

"Lifted my spirits"
Daniel F, 25 Octobre 2019

Dropped off by a taxi that drove off with my suitcase and passport. No hope of getting it for 3 days, flight tomorrow. The Hotel staff were amazing! Particularly the restaurant manager Joy Abraham. He knew nothing of my woes but greated me with a well needed ear to ear grin and a wonderful meal. Appropriate level of attentiveness. The travelling German choir singing beautifully as I ate and the amazing Trio of lamb also helped. They have made arrangements to recover my suitcase and send it on. Nice rooms and facilities.i feel much happier.

"Hidden Gem"
Maps642147, 22 Octobre 2019

Found this hotel ( which was only 30 minutes from my house) online on escapes.ie. I got an amazing offer and I even phoned the hotel to upgrade to the Clooney Suite - very recommended. I really wanted to treat my wife to a relaxing night away and this hotel certainly delivered. We 100% will be back and I will have no problem paying extra to upgrade to one of their 2 suites again. The room, food, staff and amenities I simply could not fault. The bed was amazing - huge and we sunk into the mattress.

"Short Break"
Helen Y, 18 Octobre 2019

Booked a two night stay at the hotel and found it to be excellent! The reception staff were amazing nothing was too much trouble The atmosphere was friendly and warm.We booked into the restaurant one evening for dinner and the food was superb it was very reasonably priced, the beef was nothing short of exquisite! The restaurant staff were fantastic sorry didn't get the name of the young lad who served us but he was very efficient and pleasant and Joy Abraham was so lovely and we thoroughly enjoyed the nice the atmosphere as well as the food. The room was warm and cosy and bed was very comfortable.The breakfast staff were warm and friendly and couldn't do enough for us. Breakfast was fantastic lots of choice all hot and well presented. Would definitely recommend the hotel and in our view it should be five star! Please thank all the staff for us who made us so welcome. We will be back!

"Brilliant Hotel"
Sean C, 17 Octobre 2019

Stayed here recently on a Friday night along with my wife and young son. We were really happy with the family room that we were given as it was very large and bright. It was a cool evening but the room was comfortably warm and cosy. We all agreed that the shower was very invigorating and one of the best we have ever had in a hotel. The two course meal that we all had was really enjoyable and prepared to a very high standard. The service by Joy and the rest of the staff throughout the hotel was very friendly and professional throughout our short stay. After dinner we we went into the lounge where we were entertained by a very talented young female singer. The bar prices were all sensible compared to most of the bars back in Belfast where we live. All and all a lovely hotel, we left the next day and agreed that we had a wonderful time and would return again soon.

"Last time I will be here"
savvytravellerAC, 14 Octobre 2019

My daughter booked this on my reccommendation as a night a way for my birthday. Arrived mid Oct and found the hotel to be cold in general but our room was really chilly. I turned the radiator on full and went to use the leisure facilities. The pool and jacuzzi were also cold, in fact the only heat I felt was in the sauna and steam room. We went back to our room to heat up and get ready for a night out and found the radiator still cold. I rang reception and they sent someone up. He said it needed maintenance who would not be available on a saturday night but he could supply us with 2 blow heaters! I said for 4 star I would prefer a room with heating that works. Reception called 2 minutes later to say no rooms were available nor could we get a refund to enable us to look for somewhere else. I found their attitude unbelievable. Would not go back nor reccommend to anyone else.

"Definitely not a 4 star hotel"
P M, 12 Octobre 2019

The taps in both the sink and the shower/ bath have never seen the use of a toothbrush and cleaning solution . Reception stairs not hoovered at 2 o' clock in the day . The spa room directly beside the changing rooms so during a lovely tranquil massage bought by my daughter as a birthday treat I had to hear the huddle and buddle in a changing room and someone coughing loudly . The afternoon tea which my daughter also purchased as a treat was lovely but served in an alcove looking into the corridor of the main door so people passing could watch you eating !! Very disappointed since it was a birthday break .

"Spa Weekend"
GiantsFan90, 12 Octobre 2019

My partner and I both came here for the first time this weekend, and we both have nothing but positive things to say. All the staff are lovely, the food is excellent and the rooms and facilities are great. A big thank you to Laura and Linda in the beauty rooms. Our first time having a massage here and they were both fantastic! If you're ever staying in this hotel, call in and make an appointment. You'll love it. Also, a big shout out to Claire the receptionist!!

"Weekend break"
johnbrendan123, 08 Octobre 2019

We stayed for 2 nights would definitely recommend it check in was great .bedroom clean and comfortable. Food excellent both breakfast and evening meal .Staff all very pleasant and helpful. Hotel in great location away from all the buzz in the city great place to relax and leisure center was excellent steam room, sauna, Jacuzzi, pool , fitness area everything was work ing , changing area very clean and spacious.looking forward to returning

"Great hotel"
Kmariee, 07 Octobre 2019

Stayed here for 1 night. Very nice hotel, great staff, got a cookie in our room! Restaurant has excellent food, bar has lots of selection. Wifi isn't great but whatever! Highly recommend this hotel when here

"Weekend away"
Sherpa22459937766, 07 Octobre 2019

I would really recommend The white horse hotel .great value for money excellent food and very helpful and friendly staff we traveled from co clare and were so pleased that we had chosen this hotel for our weekend away

"Fantastic Venue"
Elaine C, 30 Septembre 2019

The White Horse was a perfect venue for Norwex to hold their Live Event in the North West of the province. The room was laid out as requested and the friendly staff were on hand to assist in any way. We were pushed for time so the restaurant mananger brought us refreshments & menus to the meeting room. We were delighted to have our event well attended & therefore needed extra chairs, staff worked very efficiently in organising them. Nothing was too much bother for any of the staff. Would highly recommend The White Horse Hotel and our company will certainly use this wonderful hotel again.

"Meh"
A2559CHchrisc, 21 Septembre 2019

Rooms were ok. Do not go to this hotel if you need reliable WiFi. This was hands down the worst WiFi I've ever experienced, including time in Haiti with occasional power outages. The hotel prohibits food or drink from outside being brought in. The hot tub was in a state of disrepair and was unusually. Pool restrooms not a priority for cleaning. Staff was friendly and apologetic, but that only goes so far.

"Great Hotel"
2shortbreakstay, 13 Septembre 2019

i have just spent a couple of nights in this lovely hotel near Derry City. The food is very good and all staff were extremely helpful and friendly. My only concern was the sometimes poor wifi reception in the bedroom, which I failed to mention, but it wasn't a serious problem for me. I have no hesitation in recommending the hotel and would definitely stay again.

"Not worth the money paid"
Laurenford44, 08 Septembre 2019

Was so excited for this stay. But we where rushed out of the restaurant. The room was old and dated. The shower and bath water temp was so bad. My husband burnt himself. Meant to be a live band and there wasn't. Reception staff and manager where lovely. Food was amazing just a shame we where rushed so much. No atmosphere at all. Very dull. Where there for a date night as they have a package and didn't want to be in the to busy center. So picked here for the option of the live music in the bar and there was none. 165 pounds wasted.

"Worst stay"
Sammyjo M, 08 Septembre 2019

This was my 5th tine staying in the hotel and I can assure u I won't be back I arrived for my sisters birthday stay payed the bill on arrival the spa girls was brilliant with our massages and facials went for dinner that night to be met by the young waiters who were so rude because the girl in reception didn't give us our voucher for me I explained with and told them to go and take it up with them we got handed the wrong menu we ended up going to the manager with the service we were getting as it was a disgrace we have never got treated like this in this hotel then this morning we went down to check out early and got handed a bill to pay for a child who was already paid for yesterday I explained with to the rude fella who was on the desk he wasn't having none of it he was like use have to pay I said how come the girl told us he was included and ask another guy to look over it and he said the same he said that girl is still training and doesn't no her job yet which if she is still training she shouldn't be left alone he then check our two rooms and said they have over charged for one of them but use still have money to pay towards the child I explained again that we payed yesterday he was so rude we asked for a manager which we got ignored from him I have never met a rude person in my life he should not be on the reception trying to help people I think you need to train your staff more on customer service as when I was here before I have never been treated like this and it was all new staff not happy at all !!!!!!

"Great hotel "
sarahe62, 02 Septembre 2019

Rooms very clean Room service fast & yummy All staff polite and lovely Couldn't fault a thing. Would recommend to family's and low key couples. Taxi 10min drive to Londonderry centre Pool area has no jacuzzi unfortunately

"AMRP@JCWedRoom114"
Je2010ssica, 31 Août 2019

We went down to Derry for a wedding.Family of 4 . All the hotel staff were so helpful, genuinely lovely to us. Our room was prepared for a family of 4 sharing. We had enough towels ,soap and drinking water. The room was very spacious , very very clean and the beds were so comfortable. I know hey it sounds too good to be true but having been travelling all summer to different hotels in the UK and US , I was pleasantly surprised. The food was excellent and the service was with a genuine smile and very fast and efficient. Definitely going back.

"A great wee spot"
ChrisSheerin84, 27 Août 2019

A beautiful little hotel with character and prestige. It was the location of our wedding reception recently and we were delighted with the entire package. The food was exquisite and the service was fantastic with no request deemed too much. Our guests were full of praise for the venue, the quality of the food and even the location - just a few minutes from the Foyle Bridge. The hotels Wedding Coordinator Selina was very easy to work with yet extremely professional and made our preparations so much easier. The rooms were also very clean and spacious.

"Afternoon tea with beauty treatment"
MRSD150, 18 Août 2019

My friend and I went to celebrate her birthday. From the minute we walked in we were treated like superstars. Stacey at the front desk was fantastic. Laura and Linda , our beauticians were amazing. They recognised that we hadn't seen each other in a while and that it was an emotional surprise and suggested that we used the pool, sauna and steam room before we began our treatments. This gave us time to have a wee catch up .Soo thoughtful, as I'm sure it meant they had to work later. This was very much appreciated. Our treatments were heaven. I had a manicure and pedicure. My friend had facial and massage. Outstanding!!! Then we had our afternoon tea in the restaurant. Again the staff were fantastic, so attentive yet not intrusive. We couldn't finish the food and yet we had been starving. So the left overs were kindly boxed up for us to take home. Overall we had a very relaxing and wonderful day. The staff are a credit to the hotel. Thank you for making it so special. You will definitely see us again. Clare and Patriciax

"Upmarket.... well kept"
Richard S, 06 Août 2019

Really well kept impressive hotel . Food perfect and staff more than happy to help . Very happy. Ample ar parking even for my coach and a short drive to the centre of derry itself . Pub ajoined which is always good !

"Spa break"
NikkiT1977, 06 Août 2019

Had a facial and my daughter had a massage with the lovely Linda. Can easily say it was the nicest most relaxed time I've experienced in a while. All staff were fantastic and food was delicious, will definitely be going back, cant wait.

"Lovely wedding reception"
Libraryofcrazy, 06 Août 2019

My wife and I held our civil partnership reception here and we had an amazing evening. The staff went above and beyond to ensure we had a great evening. They have a really nice event hall where Selina decorated and set up everything we needed. They are extremely accommodating and incredibly helpful.

"Bus Pass trip"
BLUELOUGH, 05 Août 2019

We recently stayed in this hotel and really enjoyed the break. The service, the food, the facilities, the staff and the location were perfect. It's located on the main Derry/Limavady route. Great for public transport and drivers.

"Highly recommend"
mflem3, 04 Août 2019

I recent stayed at the hotel and from the moment I arrived the staff were so helpful and accommodating. I arrived at 8am into Derry and knew check in wasn't until 3pm, the reception staff really went above expectations and got the first available room ready for us to check in early which allowed us to explore Derry for the rest of the day. The hotel room in general was clean and modern, exactly what you expect. Would highly recommend!

"Pleasant stay"
Katie O, 29 Juillet 2019

We stayed here just 1 night as we were attending an even in the hotel. We didn't make use of the facilities, aside from the event, but it was a comfortable stay. The only minor gripe was that, the way we came in, we struggled to find the main entrance from the car park so had a bit of a long way round. Might have given a higher score if we'd have had time to see/use more of the hotel.

"Beauty and spa 5 stars"
Amy-clarie, 13 Juillet 2019

Second visit to this hotel in the last couple of months. Spa day and afternoon tea package deal. On both occasions the spa was amazing. We both got back, neck and shoulder massage. The women are professional and friendly. Peacful music on in the room, very relaxing. First time here we made use of the swimming pool, sauna and steam room(included in the package deal). Second time due to it being summer holidays it was very busy with classes on. (Which is good to see for the local community) We will definitely return to the spa side of things. The afternoon tea however, I can only assume they let commi chefs make/pepare everything. I've been in the chef industry for nearly 10years and to me the afternoon tea on both occasions was not worth the money. First time there was rice krispies buns! Second time there was two scones and a traybake cut in half. The coronation chicken was what I can only assume last nights specials put into a sandwich. We travel from the other side of Belfast as we both truly love this hotel. Next time think we will have spa treatment and give the lunch/dinners a try. I have heard good reviews on dinner service so third time lucky as they say. I hope the head chef and restaurant manager can come up with better things for the afternoon tea as it is a good deal and lovely hotel. Just a shame it let's everything else feel not worth the money.

"1st class hotel and wedding venue"
serialtraveller006, 12 Juillet 2019

From the first meeting with Kimberley when we decided to choose the White Horse Hotel as our wedding venue, we knew we were in safe hands, wasn't a thing that was too much trouble at any stage in the buildup to the wedding or on the actual day the decor was perfect, staff very attentive and willing to please, everyone raved about the wedding meal, catered for some of our vegan guests without any hassle, even up to the residents bar, the night porter was professional and nothing was too much trouble, the Clooney suite was a welcome haven on our big day for us to collect ourselves and freshen up before partying the night away with our guests. Can not recommend the White Horse enough

"our wedding 24/05/2019"
emmadoherty1995, 09 Juillet 2019

We cant thank the white horse enough, especially Kimberly nothing at all was a problem to her. she made our day absolutely perfect. i would highly recommend anyone to have their speicaly day down at the white horse.

"Top Notch"
Andyr780, 02 Juillet 2019

Great hotel warm and friendly atmosphere attentive staff clean and modern room comfy bed powerful hot shower amazing restaurant with a good menu choice and large portions - You won't be disappointed Well worth a visit if your in Ireland...

"Super"
1shamrock, 02 Juillet 2019

Great quality small but perfectly formed room with special plate of muffin and strawberry to greet me - lovely touch Great quality bedding Bath Products available good not fancy Warm Food excellent I didn't have brekkie but dinner was gorgeous Didn't realise before that it has a pool Lessons were on and I was busy so didn't use it but would in future - I would come back for sure!

"Dinner party"
Ambassador389110, 01 Juillet 2019

What a fantastic evening. My mum was totally surprised. The staff were amazing, food fantastic and we were all really well looked after. A big thank you to Kimberley in events who was fabulous. Definitely recommend

"Amazing value "
andreaeO6859SW, 30 Juin 2019

What can I say the staff just couldn't do enough for us!! My sisters and I took my mum here for a relaxing spa break for her 60th birthday and we just had the best experience ever!! Bell and Laura from the Spa were just so warm and friendly and Angela on reception was a pleasure to deal with! We will definitely come back and would highly recommend!!

"Ulster Project Awards Night"
Irene H, 26 Juin 2019

the function room set was fab, the staff from reception when we arrived, to function room to bar staff were so welcoming: Kimberley met us and then handed over to the evening duty manager (sorry we didnt get his name) was attentive in the background, nothing a problem. This again is one of the highlights of our fundraising events and the White Horse Hotel has never disappointed

"Alright"
Emma V, 24 Juin 2019

Second time staying in best Western and probably next year too. Staff are extremely helpful and kind, had some car issues arriving so check-in was late and was no problem. Had normal room, shower is over the tub bit hard to use and not great water pressure. And also the fan in bathroom was constantly on and couldnt figure how to turn it off. Drove us mad in the early morning. Couldn't connect to WiFi either and when did the signal was very poor and didn't work. Hotel is bit outdated but its alright to have sleep or two. Once again staff were great!

"Large function"
genie067, 24 Juin 2019

We had a work function here recently. Kimberly, the events managers was first class - nothing was too much trouble. The hotel was beautiful, the food was first class and everyone was absolutely delighted with how the day went. Thanks you Kimberly!

"Class a treatment"
Fizzywizzynash, 17 Juin 2019

After ringing at 9 in the morning to book in for 2 spa treatment packages,we were accommodated with all our needs by the lovely Linda no less then 2 hours after. Most relaxing day made to feel at home best massage we both had in a long time. Linda went above and beyond. Food was delicious. We will both be back

"Review (on behalf of my son)"
kelstar39, 13 Juin 2019

My son and his girlfriend attended this hotel on Tuesday 11th and Wednesday 12th of June. He doesn't review on trip advisor but felt he wanted to express his gratitude for what were the best two nights spent at this hotel for his and his girlfriends first time in Derry. They received a bottle of champagne on arrival, they had a four course meal and made use of the spa facilities on site. They had a massage each and wanted to give special thanks to the massage therapist for the excellent massage, both of them slept for 2 hours afterwards! They said their room was spacious and clean and cannot wait to return..and for £280 all in..is there any room for the parents!??? Thanks from Nathan and Nicole

"Good value"
asap_chitown, 09 Juin 2019

Booked last minute with a good rate (total with tax $75 USD) from Priceline for 1 night. Room is basic but comfortable. It is a little bit outside of Londonderry city center, but if you are headed out onto your next travel destination in the morning then it's not a big deal. If you are planning a few nights then it maybe a hassle. No elevator seen, had to carry our luggage up the stairs but not a big deal. Did not have a chance to explore the hotel further. Ample free parking and nice staff. No breakfast included, unless you pay extra. Would recommend this hotel if you can get a good price.

"Short break"
Drainaway, 05 Juin 2019

Friendly staff,clean rooms ,good breakfast and meals,nice location by the beach ,parking free if staying but remember to register your number plate when arriving in reception,good bus services to Brighton cheaper than parking ,

"Rather below standards"
Peter R, 04 Juin 2019

I stayed here for two nights on B&B basis. Breakfast is very good. Dinner is not so. First night soup, curried cauliflower, not bad but a light portion, bread was good. The main was Hake, came with very little accompaniment, no veg, a piece of fennel and a few green leaves. Side order was garlic potatoes which have never seen garlic and were pretty tasteless. Guinness was of course excellent. Second night, Mushroom risotto, extremely poor, no taste, mushrooms were like leather and bunched, looked like a handful of sliced mushrooms had been chucked into the pan and never separated. That meal was rejected and the waiter understood my complaint. Chose Lasagne which wasn't much better, again lacking much taste. There was nothing wrong with my sense of taste at this time, because I could taste the one Guinness I had. INTERNET...Now here is a MAJOR PROBLEM, I complained, I was told they would reboot it and that my room was very near the router! I even moved down to the reception area for the afternoon and found the connection was poor and SO SLOW, never have I experienced such a slow speed. TV in room could only find a signal on BBC1&2, every other channel flagged POOR SIGNAL. Again I complained but no improvements were made. I'm afraid I WILL NOT be returning to this hotel on future visits. My suggestion to travellers staying here would be bring yourself a good reading book. My mobile did work, so I believe the comms fault lies with the Hotel setup. @Hotel— please upgrade your systems and step into the 2019 tech age, it's what people expect these days. I'm very honest with my reviews and praise where due, but I'm afraid you fall below my usual standards and probably many others. My room was clean and quite comfortable. The staff were very friendly.

"Great day!"
melissamillar24, 03 Juin 2019

My boyfriend and I had a spa package. The staff were very friendly and welcoming! We had a relaxing massage and facial. We then got to use the pool and steam room facilities and a 2 course meal which was delicious. I would definitely recommend!

"Very nice Best Western Hotel"
Dinolady, 02 Juin 2019

Clean rooms with nice bedding. Rooms were generous in size as were the bathrooms - shower only no tubs. The showers looked brand new so possibly some upgrades had been done here. The restaurant was fine and the food was tasty but we found that the breakfast was expensive. You are better just ordering something off the menu unless you eat a very large breakfast. The bar was cozy with a wide assortment of drinks, TVs and pool tables

"Great stay"
Joefd2001, 30 Mai 2019

Came with family and the little ones loved the pool. Food was really good and everyone was friendly. Everywhere was clean and joy in the restaurant looked after us very well. Was our first time, but will come back.

"vacation"
Terry C, 28 Mai 2019

Nothing great, nothing bad. we were not there all that long, one night from late afternoon. food was good cheer was better. up early and out to the next place on our tour. maybe on the next trip we will have a different opinion

"Whitehorse in Derry"
Belinda H, 28 Mai 2019

Too remote from Derry, nearer to airport than city.. Taxi service and shops far away on side of dual carriageway. Need to update bar and take away pool table and serve bar food till 9pm. Food at night was yummy but breakfast was poor

"Excellent hotel with great staff"
CaitrionaM_12, 27 Mai 2019

Arrived here for a weekend away with the girls. We started off with some treatments at the beauty rooms. My therapist Linda was excellent. She helped me to relax from the very beginning and the treatments left me feeling completely rested. Linda even give me tips on what to eat and drink following my treatments. Check in at the hotel was extremely efficient even though a large wedding party had arrived at the same time. The food and staff in the restaurant were excellent. They listened exactly to what we wanted and made perfect recommendations. Everything was delicious. We enjoyed the food so much that we ordered room service on our second evening. Breakfast was also fantastic, with plenty of options and hot food kept hot. Overall our stay was fantastic and I would highly recommended this hotel for couples, families and girly breaks away.

"Mum's 90th Birthday"
Valerie-Crawford12, 27 Mai 2019

Thank you to all the staff at the White Horse Hotel for a wonderful evening on Saturday to celebrate my Mum's 90th Birthday. We all have a lovely meal, Staff were very attentive. Would happily organise another event as nothing was too much bother, Thank You again.

"Hugh McCann"
Venture30215896656, 27 Mai 2019

The hotel was clean and friendly. The food was good but a greater variety at breakfast would be good. The massage was great. one nice touch was the piano playing at dinner. A car or taxi is essencar tial as there is a long drive in and out of Derry.

"The best of the best"
Trail09260538908, 21 Mai 2019

Cant even describe the customer care we received. Customer care from restaurant, front of house and behind the scenes staff are the key to excellence which this hotel has in abundance. Not to mention the smiles from a happy team. Just a divine stay.

"*AVOID!!!!* Apologies for length of review"
EnglishIrish5, 06 Mai 2019

Checked in on Saturday for the bank holiday weekend, was a lovely room on the ground floor right by the pool and gym, no complaints, just what we needed. Booked dinner that evening for 7pm, decided to go for a swim beforehand, go to shower before dinner to be greeted in the bathroom by a really strong smell of cigarette smoke ( we're non smokers so was extremely potent - smell not present when we checked in) someone was obviously smoking in their room!! partner rang down to reception, 5 mins later the “manager” knocked and instead of knocking on doors to find where the smell was coming from, fobbed it off as “the previous guest” and moved us to another room in the hotel, instead of dealing with the problem at hand. Got into new room, safe wasn't working and the cold tap to the sink didn't work either. Off colour towels in the bathroom too, glad we took our own towels. Went to dinner the sat eve, waiter who took our order was really rude and got part of our order wrong, so we ate out on the Sunday eve instead. Early hours of Sunday morning being woken up by other guests shouting and mouthing off walking past our room. No privacy in the men's or women's changing room for the pool, recommend changing into your swimming gear in your room if you're a woman because the one cubicle that was available was always hogged by someone leaving their stuff in there takin it away from someone who needed the privacy to get changed. Rated it at 2 as the gym facilities were decent and the lady at the desk was very helpful. Definitely won't be back though

"Okay for a short stay"
Karen S, 29 Avril 2019

Stayed here for 3 nights on a meet up of a group of friends. Rooms were comfortable and clean with added extras of water, biscuits and toiletries. Onky downside was the restaurant sadly. Service was very slow, staff not very friendly and the food was a bit of a disappointment for some members of our group. We had an organised event on the saturday, then a meal on the Saturday night in the hotel which was superb for food and service, so an improvement to our experience the night before

"Superb Pamper Day"
NualaSD, 26 Avril 2019

Myself & sister had a wonderful pamper day.....facial, use of pool facilities & afternoon tea. Great value at only £45. Beauty Therapist Laura made our day. Best facials ever & so professional. Afternoon tea was also 1st class. Small negative - v few lockers had a key in changing room/needs some minor repairs. Definitely will return. Thank you

"Great stay"
lisav184, 18 Avril 2019

I really enjoyed our stay here. The rooms were very comfortable, the TV had a lot of channels we didn't get at other hotels. The pool is a nice size, and the lobby is very warm and inviting with a fireplace. I recommend getting the breakfast, it is delicious.

"Family party"
joanielovell, 18 Avril 2019

Recently attended a 60th family birthday party at the Whitehorse Hotel. The venue was very welcoming as usual, the food was excellent and the attention from the staff was brilliant, all very friendly.

"Went above and beyond..."
Giora B, 18 Avril 2019

During a two night break we were experiencing difficulties getting to a local restaurant we had booked into. The sales manager coming off duty offered to take us to the restaurant even though it was 10 miles in the opposite direction for that person to get home. One of the hotel directors was on duty on our return and saw to our every need making an evening in Derry end on a real high for my wife and I. We had eaten in the hotel restaurant the night before and the service and food were excellent. Likewise breakfast. The room was really comfortable. I even had a swim in the pool. Thank you all.

"Spa and afternoon tea"
wendybT5403WL, 18 Avril 2019

Excellent massage with a pleasant spa, following by an amazing afternoon tea. The sandwiches were made exactly as requested and were superb! Scones light and fluffy with extra cream, and a tiramisu pot to finish. Service was excellent, plenty of refills for the teapot.

"Second visit - not bad but regular"
Jonnytwosocks, 18 Avril 2019

The hotel isnt below standard but it has the worst internet in any hotel Ive ever stayed in and thats a lot. I asked the reception 3 days in a row to reboot the router but it statey very poor. How can a hotel today have such appalling internet? The restaurant staff were great n very friendly snd the food was good. The hotel is rated a 4 star but id question that! Not bad but defo not 4 star.

"Christening"
abbiemccurdy, 10 Avril 2019

I held my daughters christening at the White Horse on mothers day and it couldn't have went better. Nothing was too much for the staff they were all brilliant. All the guests complimented the food, and everybody had a great day. Would definitely recommend.

"Last minute stay "
saz_daisy, 06 Avril 2019

On arrival, we were welcomed by a lovely gentleman with ginger hair (unsure of his name) he was very polite and helpful. Our room lovely and spacious. The hotel is very nice. The only downside for me was the leisure side is in desperate need of some investment, the spin bikes were old and the pool wasn't great, it looked dirty along the far wall and clearly needed a deep clean also I think it would of been nice to have had a list of times in the information folder in the room about when the children's swimming lessons are on. I must of been unlucky but both times I went for a swim, it wasn't very relaxing with noisy children having a lesson taking up one side of the pool. I understand the need for them, its another way for the hotel to make money but as a guest of the hotel I would of avoided swimming at these times. Overall the hotel is lovely and I would return but hopefully the leisure side would of had some investment by then.

"Afternoon Tea - Mother's Day"
snow267, 03 Avril 2019

Would recommend this hotel for Afternoon Tea. We have visited several times for Afternoon Tea in the past and it has always been excellent. Staff are very attentive and friendly continually coming to the table to see if everything is ok. It is great value for money, all the party were Mums and we had a lovely afternoon. We will definitely be back,

"excellent service and attention from staff"
joanadoherty, 03 Avril 2019

the function room was beautifully laid out and was comfortably heated. The meal was very very tasty and again really well served. Staff were very courteous. and helpful. i can not recommend this Hotel enough.

"Meeting and dinner"
Ray707r, 02 Avril 2019

Perfect facilty for large meetings. 300 attended and management and staff had all arrangements made to our satisfaction. Also turned the room around for a 150 person dinner in approx. one hour! Food was exceptional and copious. The staff were superb in all they did and I could not recommend it enough.

"Friendly welcome"
baby70jane, 24 Mars 2019

We stay here one night every year for our wedding anniversary for the past 4 years we have stayed in most of the hotels in Derry this is the best by far, the staff are so warm and welcoming the restaurant is very .good rooms are spotless and very comfortable.

"A night away"
Trevor W, 19 Mars 2019

We had a delightful evening in the White Horse Hotel. We had dinner in the restaurant before going into the city. It was outstanding and the service was excellent. The staff throughout the hotel were helpful and attentive. My only issue was no shower gel and shampoo in the changing area at the pool.

"Excellent hotel"
Kelvin M, 17 Mars 2019

Me, my wife and daughter stayed here as a celebration for my 60th birthday. We had stayed here many years ago. Whilst the outside of the hotel does not do it any justice, the inside is so different. Staff are so friendly and go out of your way to make your stay special and provide you with whatever you need. Rooms are very comfortable with all you need. The hotel has a wonderful restaurant with excellent food, the menu is varied and delicious. The hotel also has a swimming pool, jacuzzi, sauna and steam room. They also offer spa treatments. There is a lovely open fir in the reception area which really makes the place homely. Overall we had a brilliant two nights and would certainly return again.

"Celebration Meal"
EcaK155, 12 Mars 2019

I could not recommend this hotel enough. My family and I celebrated my daughter's Confirmation on Saturday with an amazing meal in the restaurant at the Best Western White Horse Hotel. From the start of the process with booking with Kimberly, right through to our leaving on Saturday, all the staff were so helpful and accommodating. The food was absolutely delicious and plentiful, and the service was outstanding. It was one of the best meals we have enjoyed and was topped off by exceptional service. I can honestly say we most certainly will be back.

"What can i say amazing"
Deppcat, 11 Mars 2019

We had 30 guest for my sons confirmation some of the guest arrived early and were able to get tea and coffee served to them at the reception. Kimberly has been very helpful throughout our booking and on the day making sure all the guest had been seen to. The meal was fantastic with no delays in the starters coming out, one of the best carvery lunches we have has and very reasonable priced. All our guest have commended on our facebook saying what a lovely day it was and how relaxed everyone was. Thanks again to the white horse staff and the lovely Kimberly. We would highly recommend this hotel for all their services.

"Good stay"
Explorer00452478370, 09 Mars 2019

I had an enjoyable nights stay at the White Horse, well priced and rooms comfortable. Pool a bit cold and needs signs on changing rooms, as I walked into the mens by mistake. Restaurant is fantastic and bar prices very good

"Great for events and an overnight stay"
Louise F, 26 Février 2019

I used the White Horse for a family function, as well as an overnight stay. Kimberly from events was very helpful and supportive in planning the family event, and Ramona was very supportive on the evening of the party. Everything was great; from the food and decor of the function room to the smooth running of the night. Thanks ladies! My only slight negative was the replenishment of the buffet breakfast in the morning could be quicker.

"Great for Events and Sunday Lunch"
Stay238238, 26 Février 2019

We held our Club event in the White Horse on Sunday 24th February. The staff in the hotel are so easy to deal with especially Kimberly and Ramona. They are an asset to the hotel and both are so friendly and more than helpful with any questions I had, nothing was any trouble. We had quite a few members who travelled to our event from out of the city and they all loved the hotel it had plenty of parking and easy accessibility. The Sunday lunch is excellent very generous portions and very tasty and good value for money.

"had an excellent weekend"
nigelagnew, 25 Février 2019

arrived on fri 22nd met at reception by very friendly staff checked in to room amazing clean tidy and modern had a meal on friday night wonderful food and reasondly priced breakfast was very good and was hot plenty of choice sat night had meal in resurant food excellant will go back again excellant

"A shocked customer"
kieranmccafferty36, 25 Février 2019

I was in restaurant in white horse, and there was a lady with ginger hair called ramona working. The way she spoke to her staff was shocking. We couldn'tbelieve it. Im not sure what her job title is but this lady would need some extra training on how to speak to staff

"Another well-organised event"
Wendy K, 18 Février 2019

Held our February Trefoil Guild meeting in the Campsey Room. Liaised with Kimberly who organised the setting up of the room efficiently. The IT guy checked that the Power Point equipment was working for our guest speakers and remained on hand in case of any problems (there were none). Tea and coffee welcomed members on arrival and gluten-free biscuit options offered. Several members stayed on for a welcome soup and wheaten bread lunch afterwards where once again Margaret and colleague waited on us attentively. Thank you once again Kimberly and team!

"Chrsitmas break"
AlisterJ_1, 12 Février 2019

Stayed here for 3 nights just before christmas to visit family and felt ery welcomed to this hotel. A very nice hotel. 2 Adults and 2 children we had adjoining rooms which was just great and a bit of extra room. Breakfast was lovely and plenty of choice. Stayed for two dinners and they too were ery nice and good quality and overall the restauant staff were very good, helpfula and friendly. We were also able to use the hotel leisure pool which was very good. Didn't get a chance to use the gym but its facilities did look good. I would definitely stay here again. The hotel is located on the outskirts of the town but going into the city took about 10 mins by car, very straightforward. Equally could travel in opposite direction to Limavady and roads in either direction are good and traffic moves quickly.

"Great hotel "
LizaP701, 08 Février 2019

Lovely hotel, I didn't use the spa facilities so I can't comment. The service was great, the front desk and restaurant staff were faultless. Only issue was there was one home made biscuits In a 2 man room! It is a little out of Derry.., taxi ride but we were at a function in the hotel so not an issue. Bar prices were ok, restaurant food was lovely

"Showstoppers Anniversary Dinner"
Trail255648, 04 Février 2019

Thank you to Kimberley and her events team for organising a great night. We were holding an anniversary dinner for the Londonderry Musical Society and Britannia Concert Band to celebrate 30 years of our charity Showstoppers concerts. The venue function room was ideal and gave enough space for dining tables and a dance floor without the upheaval of moving tables. Our meal was lovely and all dietary requirements were catered for with no fuss. The hotel staff was very welcoming and helpful and we would definitely use this venue again. Thanks again.

"Business stsy"
12travler, 31 Janvier 2019

Stayed in this hotel for 4 nights on business. The rooms are spacious and warm. Food is good, a wide selection on the menu. The only thing that lets the hotel down is the dreadful WiFi. Especially in the rooms the connection is very week and keeps dropping off. In this day and age with everyone connected all the time, need to do something about this.

"Mwi dinner"
Liz B, 30 Janvier 2019

Would like to thank the staff at the White horse Hotel for an amazing evening myself and about 20 other ladies had a meal here on Tuesday 29th January. The service was first class the food was amazing. I highly recommend going here

"Rabbie Burns Event"
T2133CRjamesk, 28 Janvier 2019

We had the most positive experience @ The White Horse Hotel this year for our annual Rabbie Burns celebrations. The large function room held the almost 300 persons comfortably with the tables strategically placed so the audience could see the performance area without any restrictions. The amenities were excellent as we had an ample changing area adjacent to the main function area plus with a very sufficient bar staff tending the tables this cut down on the numbers of people having to leave their seats. Food and service was of a high standard with the staff going beyond the call of duty when needed, ie it was not a hassle for the night porter to meet any of our requests at a late hour for the guests staying. He was excellent. Quite a few stayed overnight and the bedrooms were excellent with the breakfast like the meal the night before was of a very high standard. Having the leisure facilities is a major plus for this hotel something not a lot of other hotels have in this area.

"This hotel has everything"
Catherine G, 25 Janvier 2019

Although the White Horse Hotel is a little out of town it is easily accessible and has great parking facilities. The food is excellent, good value for money and there is a daily carvery lunch available in a very comfortable dining room. It has good conference facilities, a spa, ground floor bedrooms and a lovely reception area were visitors can sit, chat and have tea. It also has a place in history as a coaching inn and was described by the novelist, Thackery, in his book on his travels in Ireland.

"Nice enough Hotel"
sheryl s, 24 Janvier 2019

We stayed here whilst on a tour. The room was spacious and clean. Food ok. They forgot about our vegetarian meals at dinner and we did not get served until everyone else at our table was through with dessert. We reminded multiple people many times. They were very apologetic. The rest of our stay was uneventful. Cute hotel.

"Weekend break"
Alan M, 21 Janvier 2019

From the moment that we checked in to checking out the staff could not do enough for you, we had a problem with the safe and within 2 minutes it was fixedWe ate in the restaurant both evenings and the food was fabulous as we were on a deal the second night was part of the deal two course dinner and a class of wine each the meal came out piping hot and delicious breakfast was self service and plenty of it .Rooom was clean and fresh towels next day we just can not complain about any part of our weekend. Thanks again and we will be back. Alan & Liz

"Couldn't have asked for more!! "
bobl22, 20 Janvier 2019

Was looking to hold a two day conference, with the non-Derry team staying at a local Derry hotel. The Best Western was perfect, customer service was second to none, all extremely helpful and went the extra mile...thank you Kimberly & Team My room for 3 nights was large, very clean and for the price, exceptional value. My team and I found the buffet lunch excellent! Breakfast was again very good.., and I feel obligated to again mention what great value Won't hesitate it using the Best Western/White Horse Hotel again...highly recommend

"Relaxing surprise"
KamilaV824, 07 Janvier 2019

We booked the hotel to celebrate our wedding anniversary. We read some of the reviews and had mixed feelings however we were pleasantly surprised. Hotel is a bit run down and could do with refurb but it is clean, warm and overall comfy. Our package came with 2 night breakfast, 4 course meal, 30min Spa treatment, £25 shopping voucher, 2 drinks vouchers. On top of that we got comp upgrade to a large room and a bottle of wine on arrival. The room was warm and we could control the heating via termostat which was really handy. The bed was massive and comfy apart from really hard pillows - next time we will bring our own :). The staff is professional and friendly. Breakfast and dinner were really yummy. Hotel was quiet which made our stay even more enjoyable. We relaxed on the couches next to the fire place and listened to lovely xmas music. Overall we had really enjoyable stay. Hotel is close to a dual carriage way which is perfect for commutting either to Derry City or to Giants Causeway. We will stay again if we are heading that way.

"Outstanding Service and Event management"
Marcus B, 07 Janvier 2019

This weekend a friend of mine held his civil partnership celebration at the White Horse Hotel. From start to finish the staff, led by the fantastic Kimberly, were attentive, well organised and completely dedicated to making this the best event it could be! The venue was beautiful, the food delicious (Kimberly even proactively offered alternatives for the youngest guests and checked in regularly to make sure everything was ok and if there was anything else that could be done) and you really got the sense that they cared about making your experience there as good as it could be! I cannot recommend them enough! I did not stay on site, but those who did also had nothing but good things to say, and it was less than £10 to get there from Derry centre by taxi. Thank you again to the whole team at the White Horse for a truly memorable weekend!

"Thank you for everything."
Damianfriel, 06 Janvier 2019

From our initial contact with the White Horse Hotel (booked and organised remotely), we knew that our celebration of our civil partnership would be extremely well catered for. In the days leading up to our big day we met Kimberley who warmly greeted us like family and made us feel welcome. She is an asset to the hotel and I can't say enough how much she made us feel confident that we were in good hands. She even accommodated a lot of last minute requests literally sometimes with moments advance notice. The food was perfect (in portion size and taste). The function room decoration was perfect. The whole staff team were friendly, polite, and super accommodating (pardon the pun). Our room was perfect, the bed was very comfortable and we had a peaceful sleep after a busy day. Drinks were reasonable and a wide selection was available. The grounds are idyllic and location of the hotel while not central to Derry, is easily accessible and as taxi cost to the town centre is less than £10, it's still worth staying here. I would recommend highly for any occasion after seeing how they catered for us. I can't thank you all enough.

"Top class service from start to finish!"
Polly0879, 04 Janvier 2019

Had a family function here at the end of December and the experience was fantastic. The excellent customer service from Kimberly the event planner was outstanding from start to finish, she couldn't do enough and nothing was a problem. On the night the function room was beautifully decorated and the food absolutely delicious, especially the salmon! All the staff and facilities in my opinion was 5 star and we will be frequenting this hotel again and again. Thank you White Horse Hotel!

"50th wedding celebration"
Mauduff12, 03 Janvier 2019

We held our 50th wedding anniversary on 28th December in white Horse Hotel in Derry It was a wonderful experience. The meal was terrific,hot and served by excellent staff. The staff were helpful and courteous. The accomadtion was warm and very comfortable. We would recommend this hotel to anyone wanting a great celebration or a comfortable relaxed holiday. Everything about this Hotel was excellent. Liam &Anne We give it 10 out of 10

"Disappointing"
matthew0991, 03 Janvier 2019

Myself and my partner stayed at the Best Western Plus, White Horse Hotel. We have a one year old son and this was our first night away since he was born & traveled an hour and a half from Belfast for our stay. We wish we had of stayed at home. We checked into the hotel at 3pm and let ourselves into our room on the Ground Floor, room 108. First impressions were how cold the room was, it took several hours for the radiators to heat up. We made a dinner reservation in the restaurant for 8pm, the starters & mains we both had were cold, dry and tasteless. This turned out to be the best part of our night as it only went further downhill from there. At around 2am there were a number of people gathered outside our room/corridor, shouting and screaming all over the place, it made sleeping near impossible (I believe they were staying in the rooms next door to ourselves and a few adjacent rooms. This carried on for several hours until they managed to set off the smoke alarm and which point I went out into the hall and they ran into a number of rooms. Around an hour or so later, the smoke alarm went off again, this time a member of staff knocked on one of the rooms and spoke to someone stating they had woke up half the hotel! In total, this carried on from around 2-6:30am, it felt like stayed in an 18-30s hotel rather than a 4* Hotel. Our plan the next morning was to initially take advantage of the swimming facilities, but both just wanted to get home after our horrendous night. My partner then went to have a shower in the bathroom only for cold water to be continuously flowing. We spoke to the receptionist Ryan on the way out who was apologetic and understanding though unfortunately could not do anything for us at the time. ***Since our stay the Hotel staff have been in contact with ourselves and helped to resolve a few of our issues, so I must commend them on that***

"Great service"
italy1249, 29 Décembre 2018

Enjoyed overnight stay for friends 50th Wedding anniversary. Staff friendly and helpful and service excellent. Food good, would recommendand and stay there again. Seems to well used as was fully booked. Didnt use lesure centre but it looked clean and again well used.

"Absolutely Amazing!"
Cara W, 28 Décembre 2018

Booked the mum and me package which included dinner, breakfast, afternoon tea, night stay and a spa treatment. The best food I have ever had at a hotel. Staff couldn't have been more accommodating, allowing us to keep our room until 3pm to allow for our spa treatments. Feel like I am floating on air after a massage and facial. Quiet location, very clean and comfortable. Can not recommend enough!

"Terrible"
Michael M, 27 Décembre 2018

Absolutely terrible service , had a party of 24 persons for dinner 2hrs later we had to leave as starters still weren't ready, got told after 1hr that food was on its way out , we had 8 children under 6 in the party

"Family Christmas party"
lynz66, 15 Décembre 2018

Had our family Christmas night out at the white horse last Saturday night for the second year in a row and will definitely be back again next year. The food was amazing and the band was fantastic. Could not fault a thing. Staff were very accomodating and gave us a good laugh throughout the night. I would highly recommend the white horse. We fortunately don't have to wait another year to be back as our staff Christmas night out is tonight again at the Whitehorse. Thanks to all the staff for making our Christmas night out so enjoyable I'm looking forward to another good night's entertainment

"Conference with lunch"
genie067, 14 Décembre 2018

We had an event for 100 people here last week. The parking was excellent, the staff were exceptional and the room was decorated beautifully. The food was piping hot and very tasty. Every member of staff I dealt with (mainly Kimberly) were professional and friendly and did everything they could to ensure our event was a success.

"Amazing food!"
cmag007, 12 Décembre 2018

We organised a Christmas lunch event for 90 people. The room and tables very festive. The food was amazing, generous helpings, tasty and hot. Staff extremely helpful and kind. Food was served quickly.

"Atrocious"
Mark L, 09 Décembre 2018

Mould on the ceiling, broken appliances in bedroom, rude waiting staff, bored receptionist (perhaps if she had bothered to answer the phone when guests call from their rooms, it might have alleviated her boredom somewhat). Paper thin walls (the couple next door had a busy night). Try explaining that one to the kids. The appliances were not fixed as promised, nor was a move to a functioning room offered. The icing on the cake was "lying" in the bath (sorry, I meant folded up double in the half width, half length bath. No wonder I woke up with a painful neck the next day. Actually now that I come to think of it, that might have had something to do with the uneven level of the bed instead). Sorry I digress, "lying" in the bath, looking up at the ceiling, admiring the damp patches and mould. Lovely. Just what the doctor ordered. Oh yeah, I nearly forgot. Tell the missus and kids not to bother washing their hair. There was no conditioner in their wonderful array of hygiene products and a beautifully professional tut and eye roll when my dear wife made enquiries about same. Won't be hurrying back any time soon.

"Good and bad"
ColinHutch, 28 Novembre 2018

I took my wife to the White horse Hotel last weekend. There was good and not so good on the trip. It was a birthday treat to myself and the hotel gave me a lovely gesture with a plate saying happy birthday with a few tray bakes on it. It was a lovely touch and definately not expected. I had mentioned when booking that it was a birthday treat but didn't expect them to pick up on it so we'll. I really appreciated the welcome. The room was ok.. we both found it quite cold and asked for additional heat which was supplied and again appreciated tho I don't think it should have been necessary to do so. The food was ok. Nothing exceptional but just ok.. we both found the hotel to be cold. Whether in the bedroom , foyer and also the pool. It was particularly cold. There is no way you could have brought a very young child or baby into either the main pool or the kids pool. It was very cold!! This advertises as a 4 star hotel. I travel a lot on business staying in hotels across Ireland. This is a 3 Star hotel at best. Now having said all that the best part of the hotel is the staff. They were friendly , helpfull and certainly made the weekend an enjoyable experience. Would I go back?? Because of the staff, yes.

"Great food"
Tour65540809593, 26 Novembre 2018

I'm a regular at the White Horse's restaurant and always go back for the great food and service. The new menu is great - my wife and I tried the lamb - perfectly cooked - and the mushroom risotto was full of flavour. The chocolate fondant oozed over the plate - delicious as ever. We'll be back again before Christmas!

"Nice room, good food"
Explore01927592303, 23 Novembre 2018

Friendly team. Had a good meal plenty of choice on the menu which was good. Room clean and comfortable. Pool looks nice but no time to use this time. WiFi could be better but I would return as it's a good price for what you get.

"Awful"
Climber63670122834, 23 Novembre 2018

Food was awful and room was freezing. Would never go back again spent most of my time in another hotel in Derry was far better. Just wish this hotel was better not worth the money .ask for steak medium well came out rare nearly boked everywhere.

"Event and overnight stay"
LeaKarczewska, 23 Novembre 2018

I have run an event here for the last few years and the staff, service and food cannot be faulted. The rooms are very comfortable and everything is accessible. The events staff have the best attitude and nothing is an issue. Highly recommend.

"I do not recommend this hotel at all! "
michelle1386, 22 Novembre 2018

This hotel is not good! The staff are very nice and the food was good. That's where it ends. The rooms are old and cramped. The bathrooms were dated with cracked tiles and dirty looking grouting. One of the bathrooms smelled very badly of drains on the morning we were leaving. The pool was really cold. Changing rooms were not clean. Mouldy shower curtains and dirty floors. Swimming pool was cold, jacuzzi was just bubbles in one area of the cold pool. Steam room was tiny. Windows were filthy. The staff were genuinely nice but it wasn't enough to save the terrible hotel. Major investment is required to make this anyway decent.

"Weekend stay and spa visit. "
Bigmacin, 17 Novembre 2018

Arrived Friday evening around 9pm. Check in easy. Polite informed staff. Room was massive. Complete with safe, robes, slippers, large tv etc etc. Went for couples massage on Saturday, as had booked a couple of weeks earlier as was wife's birthday. Have been to quite a few hotels with spa / massages in past. By far the best yet !! Huge thanks to Chloe and Martina. So sensual yet so professional. Spent rest of weekend wining and dining plus dip in large pool. Definitely will be back. Especially for massages !!!! Outstanding ladies. Thankyou again.

"60th birthday party"
anniemc, 06 Novembre 2018

Recently held my 60th birthday party at the White Horse Hotel and it was fantastic. We had a sit down meal - great food and excellent service. All the staff were exceptional Kimberley, John and the reception and waiting staff. Many of our guests (including my husband and I) stayed over - the bedrooms are lovely, comfortable beds and great breakfast. The staff here really couldn't do enough. I would highly recommend.

"Family trip"
diane n, 06 Novembre 2018

Stayed here last night and hotel was alright room was good size as it was a family room we had. We got a meal in the restaurant which could not fault and Pool was good only fault was breakfast wasn't great selection of cereals bread etc . Hot food selection wasn't great and didn't look great Potato bread looked like was done in deep fat fryer and black pudding didn't look great and no beans etc either.

"Girls spa break"
holidaysueBelfast, 04 Novembre 2018

Brilliant time had by all. Rooms lovely,clean and spacious,staff helpful. the swimming pool was a great size. The food in the restaurant was amazing as was the massage. Live music in the bar was excellent.

"Really helpful staff"
Dave S, 04 Novembre 2018

Just back from a "couples night away" at BW White Horse near Londonderry. Really nice hotel only about 10 minutes from Londonderry. We were upgraded to a suite which was amazing. Dinner was very good and the deal included getting breakfast delivered as room service - very nice. The leisure centre is good although could do with a relaxation area for people using steam room and sauna and getting massages. One the of the best things, though, was how helpful everyone was there. Nothing was too much trouble, especially sorting food out for my wife who is lactose intolerant. Often a lot of places take a very "subtractive" approach to catering for people with allergies/intolerances, simply removing the menu option or ingredient until what's left is a poor selection of very bland food. This was not the case at the White Horse - the restaurant staff were really helpful in putting together food choices that my wife could eat and enjoy. Thank you.

"Friendly staff and Great hotel"
val052_11, 03 Novembre 2018

There was a large group of us and the Hotel and the staff had us checked it very quickly Our room was on the first floor and the stairs were no problem room was lovely and very clean large comfortable bed breakfast and evening meal was first class. The staff were very friendly nothing was a problem. Would certainly go back

"Halloween in Derry"
Fearless14170979974, 02 Novembre 2018

Decided to have a family trip to Derry for Halloween half term and we are delighted that we chose the White Horse. Nice big family room and good pool to entertain everyone. It's a drive to the centre but worth it as hotel service is great. My children were being very picky about their ice cream at dinner, and the lovely dark haired waitress went above and beyond to get them the flavours, sauces and toppings to make them happy. As a mum of 3 I try very hard to keep them orderly and polite but sometimes it's hard to avoid the tantrums...the patience and kindness of the staff stopped the tantrum in its tracks and allowed us to relax and enjoy dinner before heading into the town.

"Our Wedding Venue Of Choice"
Jason B, 02 Novembre 2018

Couldn't have asked for a better service. Nothing was too much bother. Kimberly and her team catered for our every need for our wedding and then some. The function room was beautiful and the honeymoon suite was great. All in all, great service.

"Go somewhere else"
Claire g, 01 Novembre 2018

On arrival quick an easy check in,, then we're pointed to stairs ,,no lift ,,room was so small and the bathroom smallest I've seen. everything was a struggle,, when we come back from an evening out, I had the keycard in my hand to open the room door, we were amazed and frightened to see our door was already unlocked.when I went back outside the room door to check it ,I was somewhat confused why 2 workmen walked past me on the corridor at such a late hour,, did speak to receptionist,I paid a lot for what we got won't be going back ,, go somewhere else

"A Gluten Free fried breakfast"
DHB1947, 29 Octobre 2018

From the time we arrived until we left we found the staff so helpful, the food excellent. My steak was exactly how I had requested it. Gluten free not a problem. One drawback, poor internet. People with personality. Keep it up.

"Successful Function"
pglldsec, 29 Octobre 2018

From the moment we arrived we were made most welcome and the staff really made ourselves and our many guests feel very much at home. Congratulation to the Chef and those who served the food, it was of the highest standard, most welcome and we had a lot of very good reports from our guests. Once again the hotel management were very accommodating and I cannot recommend this establishment enough.

"Excellent value accomodation"
GlenCross, 24 Octobre 2018

Touring theatre company of 14 stayed here for 2 nights and would definitely return after a very pleasant time. It's a little out of town - you need a car - but it's a very comfortable hotel, with very good leisure facilities & pool. Staff were terrific: friendly and helpful. Really good value and excellent stay over for those touring the North Coast. Impressive restaurant with a great menu and friendly, efficient service. Can thoroughly recommend it.

"Good dinner!"
HannahBLondon30, 23 Octobre 2018

We were staying with friends just outside Derry and they recommended The White Horse for a meal. We had dinner on a Sunday evening and were pleasantly surprised to find the restaurant busier than expected but well staffed and managed. We had 3 courses, all of which were well cooked, well presented and tasted lovely. The waiting staff were attentive, helpful and cheerful without being intrusive, all the food arrived in a timely manner and we were not rushed. Everyone in our party enjoyed their meals and we thought it was good value for money. The dining room and tables were clean and comfortable, the lobby looked clean and well presented; cannot speak to the rest of the hotel or facilities as only had dinner. I would very happily return for another meal and wouldn't hesitate to recommend.

"Hotel has very little things to offer to be recommended. Apart for a lovely breakfast"
Simona N, 22 Octobre 2018

I recently staid in room 130 Lovely room but unfortunately in a real need off repairs half the lights no bulbs in them toilet broken wouldn flush shower not working. All essentials in hotel stadards. As for the set evening meal off roast beef please take chainsaw with u to cut it iff going. Also missing several items which were ordered and charged for. Wen approaching reception to complain and eventually management ended up never speaking to 2 more an arrogant bunch . I am reporting them to hotel fair standard's simply anyone cant be expected to pay that sort off money for such a terrible standard.

"Comfortable typical best western. "
Ian G, 21 Octobre 2018

For the price, it was perfect. Very quiet when I stayed, staff were very pleasant and friendly. Rooms nice and clean if a little dated, very comfortable however, no complaints. Free parking, great access to the motorways etc. Dinner was nice, big portions. Breakfast was a bit of a disappointment, but this is a personal gripe. It was very dry, not the cooking but the lack of any beans etc and I don't eat eggs. £10 for sausage bacon and a potato scone a bit of a let down. All the other usual breakfast buffet type options were available so I ended up having fruit and yoghurt. Great pint of Guinness too!

"Great Stay"
Vacationer771510, 19 Octobre 2018

We stayed one night at the White Horse and it was great. The restaurant dinner was fantastic. The roast beef was so tender and so much food. The room was warm and inviting. We will definitely stay here again. Free parking is a major plus!

"STAFF"
Helen C, 19 Octobre 2018

My husband & I stayed for a few nights in September, we were welcomed as we arrived, given relevant info & directed to our rooms which were lovely & clean 7 the bed was comfortable. Food was excellent & the staff was friendly, especially MARTA who interacted with us & made us feel very special, as she did with others, She is a bubbly & wonderful person & is an asset to the hotel Thank you all

"Opportunity to visit Derry and Donegal"
JC14950, 14 Octobre 2018

Nicely located hotel on the outskirts of Derry. Rooms getting on the tired side, bath is only 3/4 size with shower above. Wi-fi reported to be available but so poor that it wasn't worth using. It regularly disconnected which was very irritating. Manager reported it should be 2Mg we found 0.5Mg to 0.2 this needs to be addressed. Food was excellent throughout our stay, fillet steak cooked to perfection.would we stay there again - no

"Nutts ball"
efriars21, 10 Octobre 2018

Fantastic hotel and service, the food in the hotel was really impressive and would certainly recommend the white horse to anyone. I will hopefully be back sooner rather than later for an extended stay

"Comfortable, boutique hotel"
David T, 06 Octobre 2018

Good check-in. Reasonable sized room (asked for door locks to be unlocked to enable me to use a lovely balcony overlooking a lovely small park on the Embankment; desk manager never even replied). Room service prompt (however, Indian dish was very poor, particularly for London). Very convenient to Embankment Place. Part of group that also owns the Grosvenor Hotal. Price could be better (Corinthia, even closer to Embankment Place has better deals, more facilities and larger rooms). Somehow, for the Horse Guards theme the artwork and sense of the place is “off”; they could do much better and be a very special destination (e.g. more equestrian, Royal Horseguards photographs and items on walls and discreet displays; the building is the old U.K. Sectret Servoce building so they could also add some things as a reference to that - it's like someone from Singapore commissioner a boutique hotel and never went there to match the presence with the theme/name to make it unique). Very nice bar and excellent bar man and woman. Garden seating area looks really nice but closes too early - couldn't even use it - it should be kept open late for guests (i.e. allow later access through the hotel). I'll try it once more to see how the property evolves and if it doesn't change I'd do the Corinthia.

"Great Hotel towards airport"
FCFireConsulting, 04 Octobre 2018

The prices are very reasonable here. Great accommodation and great food. They are very helpful here to give directions and whatever else you need. The rooms are very clean and parking is free. They offer everything you need away from home.

"Excellent stay and even more Excellent Staff"
skinkaid, 04 Octobre 2018

Had to book in last minute due to a family bereavement and our experience from start to end was excellent. From the sensitivity of the staff sympathising with us to the well presented really clean rooms we had a very comfortable stay. Breakfast was excellent too. Highly recommend you consider this hotel for any accommodation needs in the North West :)

"Fantastic staff, food and facilities"
aab143, 04 Octobre 2018

Northern Ireland Ploughing Association took over the hotel at the weekend from Thursday to Sunday morning, for our annual International Ploughing match. We had visitors from ROI, England, Scotland and Wales and we were treated brilliantly. Every guest enjoyed their experience. I cannot thank the hotel staff enough, they went the extra mile for us. I also used the leisure facilities at the hotel and this was lovely to have this added luxury. The room for the gala dinner was decorated beautifully and the food throughout the weekend was excellent.

"My wedding!!! (29/09/2018)"
Ciara R, 02 Octobre 2018

What an absolutely fantastic wedding venue!! From the minute we decided on this venue Kim our wedding coordinator could not do enough for us. No job was to big or small to make our day truly amazing. She was so kind, upbeat and super enthusiastic. The venue itself was just perfect, the food, the staff and the decor was mind blowing. I find it so difficult to find any flaw at all. I was happy with just everything. The room itself was so beautiful and decorated to perfection fitting my husband and I with our families splendidly with plenty room to spare for guest attending later. Everything was served in a timely manner and staff waited on everyone hand and foot with a huge smile. The bedrooms then... my goodness spacious comfortable and very well kept. In the morning at breakfast we were presented with champagne such a lovely touch to end such a perfect wedding. I would highly recommend the white horse as a venue not only for its beauty but for its staff who are a credit to themselves and the business and for the amazing tasting food. First anniversary we will be back without a doubt xxx

"Fabulous"
finnobrien, 01 Octobre 2018

First time ever at this wonderful hotel just outside Derry and if I could give it 10 stars I would. I travelled with a group and usually the food for such numbers is average at best but here the quality and quantity was outstanding and the staff were unbelievably friendly and superbly attentive. The lamb shank us to die for. The rooms are excellent and the attention to detail in then and the bathroom is worthy of a 5 star hotel. Lots of parking and a short drive into the city. Few places are perfect but this place comes very close indeed. I said the staff were friendly, without exception, and I can't remember them all but barman Ryan and waitress Maria deserve special mention. If you are in this area there is no better place to stay.

"Relaxing and homely feel"
GeeForse, 21 Septembre 2018

Great friendly local staff. Nothing was too much trouble. My wife and I found the bedding to be a little too firm especially the pillows. 1st night we didn't sleep that well. But that didn't spoil our stay it just would have maybe made it more enjoyable. Pool was fine Jacuzzi rubbish steam room small but adiquit. Food was great. Would definitely return.

"Wedding"
Bramtash90, 21 Septembre 2018

My wedding experience with white horse hotel was AMAZING. from the day we booked our package to our wedding day nothing was of any bother everything was organised so well and we were put in contact with all our suppliers which really does help with organising as i feel its takes the stress off you.everything went so smooth on the run up to and the actual day. We were really made to feel at ease and can honestly say i didnt feel one bit of stress. Kimberly our wedding coordinator could not of done a better job. Such a lovely woman with an amazing personality really made us feel so special and at ease constantly attending to us and nothing was any trouble. Its nice when all your guests recognise how good your wedding coordinator is. The whole day was just brilliant from the food to the service no hiccups the whole day. Amazing days thanks to the white horse hotel.

"Excellent menu excellent food"
JohnMpdq, 17 Septembre 2018

Thoroughly enjoyed evening meal . Plenty to select from a varied menu - locally sourced fresh food well presented . Service too was very good .Staff were very polite and friendly. Overall great value and well worth another visit very soon

"Not worth your hard-earned money"
Anson D, 15 Septembre 2018

Upon our arrival, we noticed that the bed sheets were stained and had to change them. The bedroom doesn't have AC or ventilation, only a window which can't be let open because the room can be climbed in. The bedroom's (220) was adjacent to the hotel's bar which held a party with lots music until 11:30pm on a weekday. The staff was dismissive and cared very little about the inconvenience it was causing. While big enough, the room had no refrigerator. The bathroom: found a small shampoo bottle opener in the shower. The bath's drain was half-clogged resulting in a foot bath after 2 minutes of showering. The glass wall from the shower was not really tight on the bath causing a small flood near the toilet. I also specifically requested that the room not be done in my absence, but when i came back, it had been. Pillows aren't comfortable and sheets aren't soft. The hotel and rooms are also quite dated - it has likely been over a decade since any updates were made. The only reason this hotel has this many stars is because it has a pool, a gym and a restaurant.

"Mediocre hotel"
Ontheroad1971, 14 Septembre 2018

This hotel WAS a good hotel by the standards of twenty years ago. The hotel is dated and in need of a refurbishment. The rooms are of good size, but you are quite far from the city. This hotel has the WORST WiFi I ever encountered.

"Comfortable "
John D, 14 Septembre 2018

Everything quite comfortable. A bit of a drive into the city but at least I had plenty of parking at the hotel. Restaurant was pretty good first night and morning breakfasts were also. Towels were big!

"Nice enough for the money"
jamie L, 03 Septembre 2018

Stayed here for 1 night for work. Cheap price and well worth the money. Hotel is near the airport but well outside of Derry City . Decent food in bar, excellent gym and pool. Possibly the worst wifi (was free though) i have encountered on my many hotel trips ever. I gave up in the end and used my phone instead. Rooms fine but the usual wafer thin walls and doors. Fine hotel for a stop over. Free car park too.

"Wedding"
stuart C, 02 Septembre 2018

Couldn't have asked for anything better for or wedding. The staff were brilliant and the whole day ran smooth from start to finish. A special thanks goes to Kimberly who was fantastic. The food was excellent and the new bridal sweet was fantastic.

"Delicious food"
530hes68, 31 Août 2018

We enjoyed a delicious evening meal here, all 5 of us thoroughly enjoyed all of the courses. I was particularly impressed that when I asked the manager, she knew exactly where all the meat was sourced from and how it was reared- locally sourced and ethically produced. This was great to see.

"Conference perfect again"
jeanjackson1976, 23 Août 2018

For the 3rd consecutive year I have held a small conference at The White Horse. Delegates attend from Northern Ireland and Scotland and everyone is always very impressed. The staff are brilliant from the planning stages through to the delivery. The hotel is clean and well cared for with comfortable bedrooms and an excellent restaurant. Thank you to everyone there...we have already booked for next year.

"Punching above it's weight"
claire8242018, 21 Août 2018

Visited the hotel to use a voucher I got for Christmas, took one of the spa packages which included a light lunch. The lunch was booked for 12.30, we arrived on time and all seemed well. Our orders were taken at around 12.50, and we didn't see our food until 13.20!! We ate our mea quickly as we had treatments booked for 14.00, and the server was aware of this, table was cleared and dessert was ordered at 13.30 but it never arrived. We were told 3 times that it will be out “shortly” but at 13.50 we had to go as we didn't want to be late for our treatments. The food that we did receive was quite nice, it's a basic menu so really no need for the rediculously slow service, the table beside us asked for a cheese sauce to go with her gammon (which is served with peas and a slice of pineapple, no sauce) she waited over 20minutes and everyone else at the table had finished their meals before she eventually got the sauce, the server did apologise for the delay and said it had to be made up (20minutes to make a cheese sauce?!?) The “spa” itself is non existent, it's just two spare rooms with treatment tables in them, one room is the little cubbyhole underneath the stairs. The changing facilities is very poor for something that describes itself as a spa, it is just your basic swimming pool changing area, admittedly though there is curtains on the shower cubicles. The treatments received were of a good standard but were let down by the surroundings, and the fact I still have a large red mark on my back from the hot stone. The two ladies doing the treatments were great, very normal and down to earth, easy to speak to and very welcoming. Only visited here to use up a vouncher and wouldn't return or recommend.

"Anniversary night"
juleslola, 19 Août 2018

Went here with my son and partner, on arrival it was fine, the receptionist was helpful and friendly, our room was on the groundfloor, family room which was a good size, we went to the pool which my son was looking forward to, it was absolutely freezing, too cold to stay in too long, the changing room facilities were very basic and not great, the girl on the reception at the pool wasnt very nice either, rude and unhelpful, we went to the restaurant for dinner and drinks later in the hotel, the service was terrible, we had to ask for our drinks several times and the food wasnt great especially for the price, i had duck, which i was asked how i wanted it cooked, never in my life have i ever been asked how i want my duck cooked, and i eat out every week, i said medium so it was pink, the duck was raw in the middle, my partner had monkfish with noodles, 4 little pieces of so called monkfish with the skin on, the food was extremely disappointing so were the cocktails, the next morning we went for breakfast and again the service was bad, one guy on who seemed to be doing everything himself, eventually a woman appeared, we had to ask for everything, teaspoons, orange juice, more potato bread, more crossiants, we were down after 9am so there was no excuse why things were not replenished and again what we had wasnt very nice anyway, disappointing break, if i was the Manager of the hotel, i would make alot of changes to make it the hotel it could be, if im back in Londonderry i will definitely try somewhere else

"Another great stay"
Archie W, 15 Août 2018

Stayed at this hotel was every bit as good as last year staff very helpful will be back again looking at maybe coming over possibly early in 2019 for a week end break with my wife as I think she would like it

"Great food and service"
William M, 13 Août 2018

We booked a carvery at the White Horse on our way home from Londonderry. Our meal its self was exceptional and as there was 55 of us the service we received was excellent. I myself have stayed there on 2 occasions in the past and always found the staff helpful and pleasant. On the journey home I asked some of the others on the bus who had never been there before what they thought of the meal and the response was very positive. A big thank you to all the staff concerned.

"Great stay"
pinkymccallion, 13 Août 2018

Stayed for 2 nights and we where treated like kings. Big lobby to have a coffee and read the paper after a morning site seeing, comfy rooms and friendly team. Bathroom modern and very clean. Ate in the bar one night and thought the food was tastey. All in all a modern friendly place to stay.

"Great food, great service!"
Coisty09, 13 Août 2018

We stopped off here for the carvery dinner on a busy Saturday, had confirmed 22 of us but ended up 26. Some of the kids opted for sausage and chips which wasn't a problem. Have to say the food was gorgeous and everyone thoroughly enjoyed it! Service was top notch too. From I made the booking with Kimberley, nothing was any trouble and was more than pleasant to deal with. On the day the manageress looked after us really well ensuring we all enjoyed are food. We stop here regular as a group and have done for some 20 years so that says it all! I highly recommend you call in if you're passing!

"Alright at best"
JJPOPS, 08 Août 2018

Stayed here for 2 nights. The hotel has a worn out feel to it. Room and shower had a musty smell to them. Breakfast was poor. Reception staff were very friendly and helpful. Loads of free parking. Stay was alright at best.

"Lovely hotel! But be careful!"
hazwalsh, 07 Août 2018

The hotel was amazing, lovely food, helpful staff, amazing facilities and great rooms, the only thing to let us down was unfortunately a big issue! House cleaning staff left both windows open all day in a ground floor hotel room next to a busy road!? My belongings in my room should be safe! Not left out for anyone like that! It really felt this was done thoughtlessly but none the less really put us on edge! Overall great place but make sure to ask to have your windows kept closed!

"Worn out and old."
PLLMilan, 05 Août 2018

We booked this hotel to visit the Giant's Causeway. The hotel is quite old and worn out. The carpet is dirty and very very old. The room size is ok. We had the room at the second floor and had heavy bags but there is no elevator and the reception did not ask if we needed help. The room and bathroom heater did not work and the bathtub is so wore out to be slippetry. The rubber surface they place in it is dirty so you better off paying attention not to slip.

"Wonderful wedding reception venue"
Stephen H, 29 Juillet 2018

We had a wedding reception at the White Horse Hotel and received excellent, attentive service from our very first visit to the hotel. Kimberly was warm and friendly and keen to ensure everything was just as we wanted it. Our queries were answered so promptly and nothing seemed to be too much trouble. The food was excellent and all staff were approachable and helpful. The room we stayed in was wonderful and so was the breakfast the next day. Thank you to everyone there. We can't recommend the White Horse Hotel highly enough!

"Excellent Facilites and Helpful Staff"
Sinead N, 28 Juillet 2018

I recently booked the hotel for a networking event and was impressed by the professionalism and attentiveness of the staff especially Kimberley who went over and beyond expectations. The hotel is clean and modern with fantastic conferencing facilities and all our guests enjoyed the event. The food was plentiful and great value for money I would certainly recommend, and return for a future event

"T'White Horse "
Sharpster8, 20 Juillet 2018

We stayed here at the beginning of the month & thoroughly enjoyed the stay. Everyone & everything was as expected. Good room, good quality food & great staff. Plenty of places to park. I would definitely recommend the hotel.

"Excellent"
139dee, 17 Juillet 2018

I attended a business meeting at the White Horse Hotel last month and was very impressed by the professionalism and attentiveness of all staff. The food and service was exceptional. On the night we had several dietary requests which, although had not been brought to the attention of the hotel beforehand, the staff dealt with the timely and efficiently. I would definitely chose this hotel for future meetings,thank you and well done Kimberly to you and all the staff!

"Question before you book"
Peggy A, 09 Juillet 2018

Overall, our stay here was fine. The hotel was clean and comfortable and, for the first night of our two nights, very quiet. However, for the second night, the loud music from an event in their banquet room kept us awake past 1 am. The hotel is small enough that the majority, if not all, of the rooms would not have been far enough away to escape the noise. Before you book this hotel as a place for you to sleep and gain rest from a travel day, ask if their banquet room has been reserved for such a festive party.

"Best western white horse hotel.. is one of the best.."
mcsmith22018, 04 Juillet 2018

I just wanted to send you a huge thank you so much from myself and my sister to all your staff in the stunning best western white horse hotel, restaurant and bar. Right from the start we were treated with so much kindness and care, every single person we met were so kind and attentive and helpful...the atmosphere was so friendly, the food was amazing and entertainment in the bar was great on the Saturday night... thank you all so so much, our room was top class... felt like a VIP... and it was great seeing so many people smiling and enjoying being there.. staff and visitors. I'm already telling everyone I definitely will be booking again and for longer next time.. Great food, amazing room, best of service, friendly, caring and attentive. Great memories made with my sister... Thank you. Helen and Eileen.. x

"Hen Party Weekend"
Norz s, 01 Juillet 2018

8 of us stayed at The White Horse over a weekend for my friends Hen Weekend. I honestly cannot fault this hotel. The rooms were so comfortable, with access to all we needed. The blackout curtains were a big plus! We had a cocktail class in the hotel, in our own private room, the craic was lethal, and such a good way of everybody gelling. We ate in the restaurant, fantastic food and service. We all piled into the bar for the rest of the night, again great craic. I know a few of our group availed of the pool and Jacuzzi on the last morning and loved it. Nothing was too much trouble for staff here, including bringing extra sugar to the room this morning along with a jug of fresh milk as we aren't fussed on the longlife stuff. I am so glad I chose this hotel for our weekend, it was perfect.

"Lovely Stay"
Sonya O, 30 Juin 2018

Stayed here recently with my husband and toddler and we really enjoyed our stay. We had requested a cot in the room which was there on arrival, and there was plenty of space, even had a couch. Located outside of the city centre but that is not bother us as we were staying in the hotel for the evening anyway. We did order room service, soup, and it was only average unfortunately. We did not avail of the breakfast in the hotel so can't comment on that. What definitely recommend due to space in the rooms.

"Great to be back!"
sinead01, 24 Juin 2018

Just finishing up a 2 night break at this great wee hotel. Once again we've had a brilliant weekend and been well looked after. Enjoyed the pool and jacuzzi on both days. Had a fantastic meal in the 68 Clooney on the Friday evening (Can recommend the sirloin and bernaise sauce- yum!) can't wait to come back. :)

"Pretty Good"
Jonathan G, 23 Juin 2018

The room was fine, comfy and clean. It had a heated towel rack too, useful for drying some clothing that I washed in the sink. The dining area was a little puzzling. I was part of a tour group, and it was strictly ordained what tables we were allowed to eat at and which ones were forbidden to us. The next morning there was a great deal of confusion as to whether we were allowed to eat the cooked or merely the continental breakfast. I think this hotel would be great for a wedding reception or rehearsal dinner. Ordinary tourists might want to consider other options.

"Superb food"
cmag007, 22 Juin 2018

Held a work event here recently. Very comfortable surroundings. Clean and good parking. Staff very helpful especially with setting up room and food superb! The participant evaluations all commented on the amazing food.

"Short break in Derry"
adriangallagher12016, 19 Juin 2018

I have just spent a few days at this hotel whilst visiting family in Derry. I cannot fault the hotel, the rooms are clean spacious and have all the facilities you would expect and require. Breakfast was everything I'd hoped for serving a delicious Ulster fry!! We did eat in the restaurant on one night during our stay and I have say the meal was excellent and believe me you will not leave hungry. All the staff are lovely, friendly and eager to help at all times. However a special mention has to be given to Danielle on reception who has been so helpful during our stay with everything from sorting out taxis, advice,to calling me when out and about with train times to help us get to our next destination. Thanks Danielle you have been a star and one of the friendliest and helpful people I've met at any hotel. I would recommend this hotel as perfect base for visiting Derry and surrounding area.

"Excellent Hotel - Highly Recommended ! ! 4 Star Plus Accommodation / Service & Venue ."
Richardballymaglin, 18 Juin 2018

A special Day to remember such was the " Professional & Helpful Service " by the entire staff of the White Horse Hotel, The location was perfect with large car park for our many far travelling guests. The wedding reception was held in the Willsboro Suite and it was just the perfect venue for the wedding, The Bar was adjoining the Willsboro suite which works perfect for a wedding reception, and adjoining that was a large quieter area at the Hotels Lobby with Arm chairs and coffee tables which was also just perfect for our guests who wanted a quiet drink and a chat with old friends & family. Some of our guests who had travelled from far away, booked approximately 25 Rooms in the Hotel and all were very pleased and satisfied with their rooms which were clean spacious and comfortable. Our guests throughout the Wedding day reception and then the evening reception totalled 160, our 4 course Dinner meal : Excellent ! ( I had, Caesar Salad - Turkey & Ham & Stuffing potatoes & 3 veg - Trio of desserts - Tea & Coffee , our evening reception buffet : Excellent ! ( chicken tenders, potato chips cocktail sausages sandwiches tea & Coffee and cake ) Breakfast in the morning : Excellent ! ( every option you can think on, except kippers - Try the Pancake machine the kids will love it ). I would recommend the Best Western Plus White Horse Hotel as being a perfect venue for a Family Wedding. Simply tell their professional management team your wedding package requirements and let them deliver the perfect wedding as they have done for my Family & Friends. A High 5 to one and all who made our Wedding Function & Stay such a successful and pleasurable occasion ! !

"Our Daughter Wedding"
karenrathfield, 16 Juin 2018

A massive thank you for making our daughter and new son in laws wedding a most spectacular day!!!! Everyone of your staff deserve the highest of praise starting with Ramona who took us through a step by step guide on the day of the wedding fair to show us what to expect and are expectations were fully met. To Kimberly our wedding planner you are amazing and your attention to detail was first class and very much appreciated you were so reassuring and made the run so smoothly. To Noel, John and all the chefs and waiting staff Margaret Valeria and Clare your food was first class from the wedding meal to the buffet to the breakfast the this morning. Well done to all, The housekeepers every room was perfect especially ours what a truly luxurious suite we had finished to the highest standard and a perfect chill out room for when we needed a wee rest. Lenny and your bar staff fantastic job in keeping everyone fluid levels up. Jill you are amazing you kept going all day with a smile on your face even until 3.15am making sure everything was perfect and finally Selina thank you so much for over seeing everything and making sure everything was just perfect from the flowers in the lobby to our cappuccino this morning. This hotel gets our highest recommendation for hosting the most perfect wedding day. Thank you so much from Karen and Richard Rathfield

"Work event"
genie067, 15 Juin 2018

Held a great event here. Staff were amazing, very professional and friendly. Nothing was too much trouble. We had the carvary lunch for over 100 people and it was beautiful. We will definitely be back!

"Good hotel - great service"
xrosannax, 10 Juin 2018

Good 4 star hotel for a night away. Room modern and bed comfortable. Enjoyed the pool and had a very good meal in the restaurant. Very friendly and helpful staff...even when it was obviousley really busy. Would recommend.

"Another excellent stay"
Caitriona M, 03 Juin 2018

Had another amazing stay at the white horse hotel. Came for the weekend for our anniversary and everything was perfect from start to finish. Staff on reception and in the restaurant are amazing and can't do enough to help. Every single member of staff you meet has a smile on their face. The food was amazing in the restaurant. Excellent choice on the menu and everything we ordered was delicious. The room was perfect as always and we even arrived to a lovely anniversary surprise as you can see in the picture. All in all we had another wonderful stay and I'm looking forward to returning next weekend for a girlie weekend!!

"Leah's Baptism Meal"
Jessica M, 03 Juin 2018

Thank you so much to all the staff working Leah's Baptism Meal. The meal could not be faulted and all the family had only positive things to say. The staff were so attentive and nothing was too much bother. They couldn't have done any more for us. The food was delicious and the room was set out perfectly for our group. Thanks for making Leah's day so special.

"Girly break"
gemmadevine1984, 01 Juin 2018

Thank you to all at the white Horse for looking after us last weekend. We had an amazing night away! Loved our massages and dinner and had a great time in the bar. Couldn't find better service....the manager even went out to buy toiletries that we'd forgot!

"Truly Fabulous Wedding Day at The White Horse Hotel"
User, 31 Mai 2018

My beautiful wife and I, Susan, would like to say that we had the most wondrous day at this hotel. From the very first moment that we met Kimberley, the events planner, we were in safe hands. Everything we wanted came to fruition. The ceremony in the Eglinton Suite, the intimate meal in the Garden Suite before the big bash itself in the Willsboro. The music, the atmosphere, the food were all part of this fabulous day. We could not recommend this venue any more. It was the perfect backdrop for our perfect day. Thank you.

"Quick bite "
NYC20133, 28 Mai 2018

Stopped in few weeks ago for a bite of bar food. Had the roast. It was great. My wife had the lasagne and it was superb also. I would go back for the bar food again yes. Service was good. Thank you DM

"Afternoon tea.What a treat!!"
Car0lineM35, 28 Mai 2018

Situated on the outskirts of beautiful Derry this hotel could be easily missed but I can tell you it is well worth a visit. I treated my mother to afternoon tea and was not disappointed. We started with a mocktail and it was heavenly so fresh and smooth we sat in the beer garden and admired the beautiful mountain view as we sipped and relaxed.Inside the restaurant we were greeted and treated like royalty,the service was top class,we had food requests due to allergies and this was not an issue at all! We thought that this would restrict the food choices but we were so wrong!when the food came oh my!!! It looked spectacular and tasted just the same. We had wraps and sandwiches,scones with vanilla cream tjat was to die for and jam,all freshly made.The ham in the sandwiches was so delicious as was the egg and cress and chicken salad. Traybakes and lemon mousse and lashings of freshly brewed tea to wash it all down. I have been to many an establishment for afternoon tea but I can truly say White Horse you are galloping ahead of them all.

"Lovely people"
Cee M, 24 Mai 2018

Whenever we're in Derry we always stay here and this is our 6th time. Never disappoints. The rooms are fine with all you need, but what always stands out every time are the staff. They are so warm and friendly, especially Kimberley. We were here for a family occasion this time and couldn't have been made more welcome. They're all really lovely people. And the breakfast is amazing. You won't need to eat for the rest of the day if you have the Irish Breakfast.

"Birthday & Anniversary dinner"
greengreengrass116, 23 Mai 2018

Held my parents surprise birthday & anniversary dinner here a few weekends ago. Staff we so accommodating, helpful and friendly and ensured all guests were having a good time. Big thanks to Kimberly and Selina who made arranging this dinner so simple and easy for me. Food was delicious and room was set up perfectly for our group! Thanks again to everyone for making my parents night so special. Megan

"Girly night away "
shazh1991, 21 Mai 2018

What a lovely hotel, book the here comes the girls deal for me and 2 friends, when we got the deal we were expecting the hotel to be “average” for the price we paid but the hotel was perfect from the minute we walked in to the minute we left, staff all over the hotel were lovely, the spa was amazing and the food ?? delicious would defo 100% book again thanks for a lovely relaxing stay

"First Communion Meal"
Barrybeanface, 21 Mai 2018

As a family we went to The White Horse Hotel for a First Communion meal. Service and food were first class. The staff were particularly welcoming and the tray of sprinkles that was brought out with dessert, and a sparkler, which made a happy little girl feel very special on her big day. Special thanks to that member of staff (may have been Hussein if I clocked his name badge correctly- apologies if I'm not even close). All the staff were great.

"Birthday weekend away"
Sarah D, 13 Mai 2018

Staff were great! Room was comfortable and the price was reasonable! Lovely stay! Especially the lovely ‘happy birthday'dessert plate that was in the room to welcome us! Would stay again if visiting Derry! Only con which was it was out a bit from city 15 mins, so you would be better off with a car! ??

"Great Wedding Venue"
Steph H, 13 Mai 2018

We had our wedding here on 5/5/2018 and we really couldn't have picked a better venue. The room was perfect and the team at the White horse Hotel were very helpful in setting up everything for us. The food was exceptional. The staff were superb and went above and beyond to ensure everything was perfect throughout the day. Special thanks to Ramona with the pre-wedding planning and to Kimberly who made sure everything run smoothly on the day. We had an amazing day and we highly recommend having your wedding here! Steph & Darren

"Family meal - great venue for familty event"
_turloughkane, 12 Mai 2018

We hosted a meal, following a funeral service in the city, at the White Horse. Graciously handled by Kimberly and Selena from out enquiry call. We had a great room, and a really fine meal and plenty of time for generations of the extended family, circa sixty, to both enjoy their meal, and catch-up. What warm family hotel experience.

"Just a great place to host an event - we'll be back!"
jill9055, 09 Mai 2018

We hosted an endurance cycling race from this hotel over the weekend of April 28th-29th. Kimberly and the events team walked us through all the options and were more than helpful when we made a few requests, such as create a Start/Finish area in the carpark and keep it up for 44 hours! We could not have asked for a more attentive events team or more helpful front staff. The food was plentiful and excellent. We'll be back!

"Sons christening"
amandasherrard13, 09 Mai 2018

I had my son's christening in the white horse in 6th may. From the minute I rang to book it the service had been first class. As I had a group if 60ish, they offered me their campsie suite free of charge so all our guests were in the same room and the children had the freedom to run about and not annoy other diners. On arrival the room was set up beautifully. The dinner was absolutely beautiful and was only £16.95. Which was great value for money for the quality of the food. The staff could not have done more for us and nothing was to much trouble. My sister's had sore feet and they were given complimentary bedroom slippers. They even brought a sparlker out on a pudding for my brothers birthday on request. Would definitely recommend the white horse for any occasion, and will return for any future gatherings??

"Amazing, especially for price"
Mysticmystolgy, 08 Mai 2018

Kimberly was working the front desk, and she could not have been more professional, courteous, and helpful, (planning route for our destination to downtown tomorrow). Surprising excellent indoor pool, whirlpool, and fitness center. You can even purchase swim attire. King size very comfortable bed in a large mkdern room, with a dining table for 4. Large desk, and clothes closet, with tea and kettle. We have been travelling around Scotland for 20 days, and stayed at a nice B & B in Dungannon last night , and we have had some very good accommodations, but this very reasonably priced hotel is the best deal we have had, rivalling only the Corner Hotel in Carnoustie, which equals this Best Western Whitehorse hotel, only because the Corner had an excellent free breakfast. This Whitehorse hotel also has an excellent restaurant, and pub. It is conveinently on the outskirts of town, but still only 10 minute drive to downtown by bus, (stop across street) or 06 minute drive by car. It also has a large modern bathroom with shower, no tub, but like I saifd before, an excellent pool, to unwind in. Also, has spa with pedicures. All for only £58. One happy Canadian!

"The perfect afternoon!"
Aisling L, 08 Mai 2018

My future sister in law booked her wedding with the White Horse Hotel in October 2017 and on the day she won afternoon tea for six. Both the bride to be and one of the bridesmaids were pregnant at the time and so it was this Sunday before we wre able to put the prize to good use. From the minute we walked in the door the service was impeccable, we had been seated in the sun lounge to take full advantage of the rare but glorious sunshine while we enjoyed our afternoon tea. When the food itself arrived it was clear that everything had been freshly made and displayed with the greatest of care. The fresh scones were soft and buttery and the rich chocolate mousse cups were a firm favourite with everyone. We were waited on by Hassan who managed to be very attentive, keeping the tea and prosecco flowing without feeling like he was hovering, and checked on by Selena to ensure everything was up to standard. After the sandwiches, scones and desserts were finished the treats kept coming, we had a beautiful plate of fresh fruit, meringues and marshmallows complete with creamy melted chocolate and finally a delicious lemon sorbet. I have been lucky enough to have been in the hotel quite a few times now and to have dealt with Selena and other staff and it has always been a pleasure. The hotel is always clean and relaxed and the staff are extremely helpful and welcoming. It's a mark of how welcome we felt that on a sunny day when the town was buzzing with the jazz festival that a group of child free Mammys could barely tear themselves away. It was the perfect afternoon and I'm sure we will all be back many times before the wedding!

"Wedding Reception"
_ldblair55, 07 Mai 2018

A real big thank you to the White Horse Hotel being the venue for our daughter's wedding. The venue was stunning the food absolutely fantastic the staff friendly. It isn't hard to see why this is an award winning restaurant, Noel your food was amazing a delight to look at and even better to taste. Special thanks to Ramona with the pre wedding planning and to Kimberly who pulled it altogether on the day everyone had the best day ever. The suppliers for this venue worthy of mention goes to Lorraine who provided the most stunning, delicious cake, Hudson Blue who entertained us for the evening and kept us on our feet, Ali and Laura we have some hilarious pics from your photo booth and Canterbury Tales for dressing the room. We stayed in the most amazing suite and we were greeted by the owner Mr Horshi in the morning as a large number of our party stayed overnight and again enjoyed another feast at breakfast. Thanks to all your staff who worked so hard in helping to make this a memorable occasion for my daughter and her new husband. Really can't thank you enough we all had the best day ever x

"Great Hotel"
Marisa S, 03 Mai 2018

My family and I spent 2 nights at the Best Western and I wish we had stayed more because the stay was super comfortable. The rooms were spacious and nicely decorated. The bathroom was well stocked and the towels were really soft. Breakfast had a good variety of cereals, toast, fruit, pastries etc.. and the staff were very nice ladies who even offered to wash my toddler's cutlery as soon as he had eaten his porridge. There is a spa on the premises but we did not get the chance to use it.

"Nice Hotel"
JCole07, 01 Mai 2018

Nice stay along the highway near Londonderry/Derry in Northern Ireland. Ryan the front desk clerk was super. Helped us to book in using reward nights, gave us recommendations for attractions and supper, brought us a US plug converter, and was genuinely a treat after a long day of travelling. Rooms were comfortable, tastefully decorated. Breakfast in am was good; nice to have fresh fried eggs. Wait staff in restaurant were nice too. I would stay again.

"First Communion Celebrations"
LisaM201415, 01 Mai 2018

What a brilliant time we had at the White Horse on Saturday for my daughter's First Communion meal. All of the staff were fantastic and the meal was delicious. Would highly recommend having any occasion in the hotel.

"Lovely hotel and staff"
Mang199, 30 Avril 2018

We stayed at the hotel after Easter and had a peaceful and relaxing 3 days there. The staff in all areas (reception, cleaning, dining, leisure) were welcoming, pleasant and friendly. We had asked for a room in a quiet area and the receptionist happily obliged; the family in the room next to us was quiet and respectful of others too. The room was spacious, with a super comfortable bed and radiators that we could adjust as needed. All meals were totally delicious, subtly flavourful and prepared to a very high standard. The leisure facilities were great and well-looked after. All in all, a really lovely hotel and we are looking forward to staying again very soon.

"Communion day meal"
Lorraine D, 30 Avril 2018

Excellent meal. Service was 10 out of 10. Staff friendly and and very helpful. Highly recommended will do business with again in the future. Easy access parking. Will definitely stay a night too in the coming months

"Best day ever!"
Aisling M, 23 Avril 2018

We had our wedding here on 21/04/2018. I cannot recommend this hotel enough. The staff were incredible, so friendly and couldn't do enough for us. The food was 100% absolutely delicious, and very reasonably priced. The hotel itself is tastefully decorated and very welcoming. Special mention to Kimberly who went above and beyond for us, John who made sure everything ran smoothly during the day, and Jill who looked after us in the wee hours! Thanks for making our day perfect!

"Personal Service"
Lila01011871, 22 Avril 2018

The hotel is nice and the pool is great. What makes this place special though is the staff. They welcome back us regulars with open arms and love getting to know new customers. Thank you to the whole team...Jill, Emma, Margaret, Albert, Lenny and many others. We'll see you again soon!

"Afternoon Tea and treatment"
Sharon M, 17 Avril 2018

My husband and I went for afternoon tea and a treatment. The selection of sandwiches and scones were good and fresh, the waiter was attentive and brought us more tea and coffee, we had a lovely seat in a little alcove in the main restaurant. Afterwards we went for treatments with Michelle, I had a facial and my husband had a neck and should massage. Michelle was very professional and I found the whole experience very relaxing. I also used the swimming pool, which I had to myself and the steam room. We paid £45 each which I feel was good value for what we experienced.

"Fantastic hotel!"
KristineHill, 16 Avril 2018

Just spent a fantastic overnight stay, along with my friend, staying with the 'Here come the girls' package. From the very first moment we walked into the hotel we were warmly greeted and fully informed about all the hotel facilities and our selected package. We opted for the back massage and it was truly amazing! The ladies were fantastic and made us so relaxed. The 4 course dinner looked incredible and tasted delicious! And the staff were extremely helpful and friendly. That goes for every member of staff we met along the way...everyone made a point of stopping and saying hello. Your staff are a credit to you and we will most definitely be returning for another stay very soon. Thank you for a great stay!

"Saturday stay"
jillywillymce, 09 Avril 2018

Wonderful hotel. Lovely manager kept checking on us and remembered where we'd been and asked how it went. Had the most beautiful steaks in the restaurant with such lovely service. The rooms and pool are all spotlessly clean! Nice bar area with guy singing in the evening. Highly recommended!

"Spa day with afternoon tea "
Jason M, 08 Avril 2018

I'm never one to write reviews! But I was so impressed with the service and food in this hotel I had to ???? Myself and my friends went for a Spa day and had the choice of getting a facial or a massage ! I had the back and shoulder back massage which was so relaxing and worth every penny, want to thank the laddies Michelle, Chloe & Michelle for excellent service & making us feel welcome from the get go up until we where leaving : ) After our swim and massage we went for some afternoon Tea which was out of this world & again the service was fantastic even lit the fire for us! I'm a cold blooded Human ?? Would be recommending the Best Western Plus White Horse Hotel to family and friends it says (Best) for a reason!! ????

"Fantastic hotel and staff"
lynnmcm28, 06 Avril 2018

Stayed here recently and have to say we will definitely be back. Room was lovely. Staff ever so pleasant and helpful. The food in the restaurant is of top quality. Such a choice at breakfast. Would highly recommend.

"Easter Carvery & Bed & Breakfast"
valz60, 03 Avril 2018

Well once again a very enjoyable time at this hotel! Great food & service! Lovely bedrooms! The staff are all very pleasant! Especially the lovely Joy! Its about my 20th visit there & ill definately be back! (Again!) ?? thanks to Emma & Jill & Kimberly! Margaret & valerie & Albert! ??????

"Easter Sunday lunch "
Finneen, 02 Avril 2018

A party of 10 came for Easter Sunday lunch. The food and service was amazing. The kids had a ball getting balloons, face painted and Easter egg haunt. We also loved how no one rushed us through our dinner. We will definitely be back. Well done ! #firstclass

"Easter lunch"
eoin670, 01 Avril 2018

Thank you for a great family outing. Loved the Carvery (roast beef sooo good) and the kids had a ball with the face painting and balloon animals. Nice family friendly event that kept the whole family entertained

"Easter Sunday carvery and kids entertainment "
hatchiej, 01 Avril 2018

Had a lovely meal but couldnt say the same about the service or kids entertainment!!! Had to ask for our order for starter to be taken!! Waiter bringing drinks spent a lot of time walking around as we didnt have a number on our table! After we had eaten our main course our plates were collected but 15 mins later we had to ask for our desserts which were preordered at same time as starter!!! Waiters too busy setting up tables!! 2 out of 3 desserts arrived. My husband and I had finished ours when my son got his ice cream!!! Because of all the waiting we missed the start of the egg hunt at 230pm. When we went out at 245 egg hunt was all finished, face painter didnt allow us to join the queue as she was finishing up so all my child got was a balloon model!!! Easter bunny didnt come near our table in restaurant either!!! Although food was lovely we were not impressed with kids entertainment and def would not rush back for this reason ?

"Another successful dog show"
AndreaOD, 28 Mars 2018

Lough Foyle Canine Association once again held its show dog of the year event at the White Horse. Of course our dogs are very well behaved, but they couldn't have been made more welcome. We used the ballroom for our show, and ate lunch in the ante-room/bar area, which was just perfect. We could keep an eye on dogs and were not in the way of other guests and diners. Staff were pleasant, friendly, and professional. Nothing was too much trouble. Another highly successful event.

"Spa and afternoon tea"
Andrea M, 27 Mars 2018

Have been a couple of times now with friends and then family. Really nice afternoon tea, glass of prosecco and coffee. Had use of the pool and sauna facilities. All friendly, helpful staff. Especially enjoyed the really relaxing facial by Michelle who was so welcoming and lovely. Would definitely recommend. Hope it won't be too long until we're back again.

"Expected more"
Eibhs, 27 Mars 2018

From the pictures we saw on Booking this hotel it looked fabulous, our room did not correspond. Decidedly average facilities. Young man at reception could not have been nicer. Found staff at breakfast a bit off. Staff in bar friendly and helpful. OK for one night wouldn't be staying for longer. So, lovely people, decent price, but not much else.

"Favourite place to stay - Can't fault it "
Whitney L, 27 Mars 2018

Hotel is gorgeous, very modern and stylish. Room was absolutely spotless. Staff are all friendly and welcoming. Food is top class - best steak we've ever had! Enjoy staying here and honestly can't get enough. A joy to stay in. Can't wait to go back!! Can't recommend it enough!

"1 Night Stay"
Seamus C, 26 Mars 2018

On arrival we were greeted by a very friendly receptionist who got us checked in and gave us some very good tips on places to go/things to do in Derry. The room was spacious and clean with an ensuite which was also clean and perfect sized. I used the leisure centre facilities the following morning before check out where once again I was greeted by a friendly receptionist who was very helpful. The leisure facilities were also very good. Check out was quick and hassle free.

"Mothers Day afternoon tea"
999jennyjenny, 15 Mars 2018

Brilliant afternoon out for afternoon tea. The price was so reasonable so I was blown away by all the homemade goodies. It all looked and tasted really great. We were well looked after and it felt like a really nice treat for my mum.

"50th birthday break"
watsy77, 13 Mars 2018

Stayed here for 2 nights last weekend,we had a lovely break staff all very friendly and helpful,we had a meal in the restaurant on the Friday night which was excellent and breakfasts both mornings was lovely,a family friendly hotel with pool and steam room which we enjoyed and a 1pm checkout is super.we will definitely be back again.

"Weekend getaway break"
John S, 05 Mars 2018

Great little hotel on the outskirts of londonderry..Very friendly staff and a warm friendly atmosphere.Very affordable and great value..Room was very comfortable. Food was fairly basic but catered for everyone's taste well presented and piping hot and good quality.The same can be said for breakfast which was hot even though it was a buffet style breakfast....something a lot of the big hotels can't get right.They have a nice leisure centre also with a full range of fitness equipment 20metre pool and sauna and jacuzzi.Also a full range of beauty treatments...All in all a jewel of a place and will return again soon..highly recommended and so laid back...thank you White Horse

"Two night break"
NorleenBangor, 28 Février 2018

Visited the White Horse Hotel for two nights last week with my husband and thoroughly enjoyed our stay. Staff very welcoming friendly and helpful. Our room was lovely and beautifuly decorated and although not very large it had everything we needed. The bathroom was also small but no space was wasted. We stayed on Thursday and Friday night so the restaurant wasn't very busy on our first night but food was excellent and service wonderful. The second night was also great and the restaurant was much busier. Breakfasts were also very good and pleasant and helpful staff. We also had lunch in the bar on Friday and the sandwiches were beautiful. We used the pool both days and it wasn't busy which suited us. My only negative point would be that the ladies changing room could do with a deeper clean. Maybe I'm a bit fussy. Will definitely be back as we also enjoyed the shopping in Derry.

"Birthday/fund raiser"
Melony T, 26 Février 2018

I just want to say a big thanku to all the staff who helped us on friday night with our half way to 70 birthday/fund raising night for macmillen cancer and a big special thanku to kimberly for all her help organising u were so friendly and helpful ?? we managed to raise £1,200 so far for our charity, maybe we'll do it again next year. Thankyou all again ?? from mels and debbs ??

"Function"
pglldsec, 22 Février 2018

Attended a function with dinner beforehand. Absolutely superb quality, generous portions, excellent value for money and served by friendly and pleasant staff. Very large function room and well laid out by hotel staff. Booked for next year again!

"Amazing hospitality"
Paul R, 22 Février 2018

I recently had my enagement party held in the Campsey suite of the white horse hotel. The staff who helped set the room up and looked after us all night where amazing. They had the place so well laid out and couldn't do more for us. I would like to put in a special mention for Kim who works there as she is the nicest most helpful person I have met in the any hotel. I can't wait to liaise with her more with regards to our wedding coming up soon.

"60th wedding anniversary"
redmondmcfadden1, 16 Février 2018

White Horse staff were fantastic from first phone call to check availability right through to finding a bangle dropped by a guest the day after the event. Kimberley was so accommodating from day one. She took time to understand our needs, made some great suggestions and we had a lovely room which really suited our needs. They put together an impressive menu which proved to be delicious on the night with lots of positive comments from our guests. It was my parents' 60th wedding anniversary and Kimberley and all the team at the hotel made the event so special. If you are planning an event in the North West, I would recommend giving Kimberley at the White Horse Hotel a call. I'm sure you won't be disappointed. I don't normally do reviews but this was exceptional!

"Friendly"
Anniam123, 15 Février 2018

Really lovely girl on reception, smiley management and even the housekeeping team had a smile and a greeting. My kids loved the pool and it tired them right out so we could enjoy our dinner without them jumping about. Great value 4 star hotel.

"Girls away"
carolinecr1984, 12 Février 2018

A Group of us stayed at the weekend and had a ball. Really lovely reception team who checked in on us whenever we went past. Big bedrooms and good pool and sauna. Steam room a bit dated but they said it would be done up soon. Had dinner in the restaurant and some cocktails in the bar. There was a great girl singing in the bar too.

"Reunion"
Joanne G, 12 Février 2018

We arrived on Friday afternoon at the hotel. Lovely bright reception area. Check in was smooth and faultless. The rooms we stayed in were excellent, beautifully decorated and very spacious. There was a double bed and two singles in our room so our party of 4 could have stayed in one room rather than two. We ate in the hotel that evening. Food was tasty and service friendly and efficient. We spent the evening in the bar with, a few other guests. The hotel bar had a lovely family feel to it. Nadine behind the bar tended to our every need and remembered the rounds as the night went on, which is quite nice! Next morning breakfast was tasty, our servers were very attentive. On leaving the hotel we had a look at a recently renovated room (111) absolutely beautiful, if you are planning a romantic night away, ask for this room, it is gorgeous. We enjoyed our night in the White Horse. We didn't make use of the pool facilities but I will next time. Definitely returning to this hotel. Excellent value for money and a lovely friendly family hotel.

"Family stay"
JohnGScot1981, 11 Février 2018

Cannot thank the staff enough at this hotel. They really seem to care about making everything perfect and will take the time for a chat or to ask the kids about their toys. Loved the pool facilities and had a great evening meal in the restaurant. Also enjoyed sitting by the fire with a coffee after dinner. Thanks all!

"Spa and afternoon tea"
danielle m, 10 Février 2018

Massage only lasted 25 mins and my friends lasted even less (approx 18 mins as I timed it) and it was advertised for half an hour. No water given at the end of massage either. I get regular massages and never have had a massage with no water at the end as they always say it's important to drink water at end of a massage. Afternoon tea was really nice, only complaint was the service. There was no one around and had to keep going out and finding someone to get more tea and some water and to give us jam and butter with our scones. The food was nice though. Used pool and jacuzzi. The toilets in the changing room were filthy. Definitely won't be back again. Definitely wasn't worth £45pp especially when could have got afternoon tea on its own for £12.95pp Please take this feedback on board in a professional manner. This was our personal and honest experience.

"Afternoon tea and spa"
Emma M, 08 Février 2018

My friend and I went for a back neck and shoulder massage and afternoon tea after it for 45 pounds each . We were very disappointed as we both realised after that our sessions only lasted 20 mins for myself and 25 minutes for my friend as it should have been thirty minutes as part of the deal ( this included getting ready and waiting ) . WE weren't offered water at the end of it which I thought was strange , I been to quite a few spas . Our afternoon tea was good , we were given prosecco and tea ( only breakfast tea offered) scone sandwiches and the sweets were nice . The customer service wasn't very good , we had to ask for the jam and cream and had to request water and more tea several times , no one came to us, we had to go to them . Pool and leisure facilities are ok , Jacuzzi in the pool section and the toilets were filthy , told my friend not to use them . Brown all over it .

"Birthday party"
Reggie P, 02 Février 2018

Had my daughter's 18th bday party in one of their function room, great place , great food, very helpful and friendly staff. Definitely will go back for party again. Highly recommended. Family and friends enjoyed the evening and all praise to the venue and food.

"Great Hotel, bad food"
NadineDMD98, 24 Janvier 2018

Stayed here recently with my partner. The room was nice, claimed to have a fridge- didn't. Clean hotel, bit cold. Only bad thing I can think is the food from room service was awful and we were starving. I would recommend changing this. Drinks in the bar were amazing and the bar man was lovely.

"40th Party Night!"
gareth2018, 18 Janvier 2018

Fantastic service, room and food for my Wife's 40th Party. The staff could not have been more helpful or courteous and made the whole occasion stress free. Would 100% use again for any future party need.

"CHRISTMAS DAY!!"
CFdoire, 17 Janvier 2018

Having really enjoyed their Easter Carvery we decided to book their Christmas one for Xmas day too.... I was some what unsure closer to the time if we where doing the right thing going out on Xmas day.... all I can say is OH MY GOD!! Food was as always second to none.... staff as always second to none!! There was mulled wine on arrival... and everywhere I looked smiley friendly welcoming staff... that didn't look one bit upset to be working on Xmas day!! As always so nice to my little girls and they even got a present from Santa just at the right time *when they were starting to unsettle* this kept them busy another 40 mins or so.. so we could enjoy our desserts and coffees... Afterwards there was music in the hotel foyer and alot of the children including my own where giving there own wee concert from the lovely fellas playing guitars.. sabg all kiss songs and they danced till we left.. All in all... delighted we choose to spend our Xmas day here.. highly recommend to everyone.. we're thinking this could be our new family Xmas tradition!! Thanks to you all... from me and my family.. everyone from manager's..chefs...waiters...cleaners are a credit to the hotel industry.. x

"Lovely hotel "
elliemayCoTyrone, 14 Janvier 2018

We stayed in the white horse this weekend for my birthday, the staff are all so friendly and pleasant. Hotel us very modern and clean. The meal we had on our 1st night was 1 of the best iv ever had compliments to the chef. I would recommend this hotel and would definitely go back.

"Friendly "
janetlittlebaby, 14 Janvier 2018

Stayed overnight with my daugher as our xmas present. We booked in to our room about 3, room was large and clean we had bathrobes and slippers great. We both had back massage booked, the treatment was nice lovely warm room with nice candles and music treatment ok would have been nice to be offered tea or water after. Also a room to wait in not just the reception area as ever one coming and going and did not feel comfortable sitting in grown. The pool was cold and no hot tub etc . The meal we had in with our deal was very good and great service only down side dinning room a bit drafty. We enjoyed are night away very much.

"Spa and afternoon tea"
Taylormade141, 13 Janvier 2018

My friends organised a spa and afternoon tea as a birthday surprise in the Whitehorse hotel and it was amazing. We had a treatment in the spa and use of the pool, steam room and sauna. The treatments were fab, the girls were lovely and made us feel so relaxed. The staff in the gym were also very friendly and helpful. Afternoon tea in the restaurant was lovely, good selection of sandwiches and tray bakes. Would highly recommend!

"Christmas Party Night"
Sharon A, 11 Janvier 2018

We had our works Christmas night out there and have to say staff were really lovely and the food was excellent. We were late and staff were fine and dinner kept for us and still warm!! Entertainment was great and really go the crowd going including us!! Lovely to sit on the sofas in front of the open fire whilst staff organised our taxis home, what more would you want, Thank you

"Christmas Party Night"
NireeMcMorris, 10 Janvier 2018

This was a really good event. The staff were very attentive and the food was excellent. The band was great and there certainly was a party atmosphere. Highly recommended. Good value for money compared to other party nights held in competitive venues. Thank you to all the staff

"Xmas party "
nicolaproctor17, 10 Janvier 2018

We had our work do in here in the 16th of Dec wot can I say from start too finish it was amazing dinner was lovely and entertainment was brillant we danced all nite and couldn't fault it staff was all helpful and nothing was any trouble thank so much xx

"Danny'browns 75th"
Patricia B, 10 Janvier 2018

Fantastic night staff very helpful and accommodating to myself organising my fathers birthday Thankyou ! Plus won a prize on the night Would highly recommend Friends & family thoroughly enjoyed there meal and entertainment on the night was also fantastic Thankyou again

"Christmas party night"
Rowena L, 10 Janvier 2018

Brilliant we had a great time the food was great really warm and plenty of it, the entertainment was great Hudson blue played and got the atmosphere going, the staff couldn't do enough looking forward to booking again this Christmas

"Excellent stay with very helpful and personable staff"
Declan K, 01 Janvier 2018

Excellent stay with very helpful and personable staff. Nothing is too much trouble and all is done in a pleasant and friendly way. Great service team, would strongly recommend. The best rooms are in the new wing, especially the large family size rooms. Nice bar with SkySports. Good restaurant and gym, swimming pool facilities and meeting rooms. So it has most things you need for a family stay with a range of ages.

"Lunch before take off"
Jonny M, 31 Décembre 2017

I came here with my family as we were flying out in a couple of hours. We came in and were seated immediately. I had the carvery which I found to be excellent. The food was plentiful and tasty. The rest of the family opted for toasted sandwiches which looked and tasted great. Would heartily recommend and will return.

"Christmas with family"
Yvonne7568, 27 Décembre 2017

Brilliant hotel and brilliant staff, we went here for Christmas, family of 6 ,food was the best from the breakfast, Christmas dinner staff were very friendly and happy to help. Great swimming pool sauna,and steam room...

"Average stay for a lovely hotel.. ."
Amyd1987, 27 Décembre 2017

We stayed in this hotel last night. 3 family rooms 10 people for one Boxing night getaway. I actually am finding it hard to say anything good or bad about this hotel.... I feel it was average & could have been a hole lot more!!! Rooms where lovely & clean. We got a good enough B&B rate thankfully. Hotel was dead for it being Christmas period. The food was nice, good value for money. Altho they where serving a reduced menu & when booking I asked atleast twice for menu prices etc and was never told this. Pudding was let down... cocktails in the bar where tasty & Well made but expensive enough. 3 cocktails, cider, Guinness, 4 kids fantas £40!! The pool was grand nobody in it other than us so that was great. The man on pool/gym reception had a terrible attitude & didn't want to be there. He was rude to a couple out of our party whilst there. Staff didn't seem to have much Xmas spirt even tho the hotel had lovely Xmas decorations up. The guy playing guitar & singing in the bar was good. All in all everything was prity much average & couldn't think of much to make us drive an hour & 40mins back to stay. Merry Christmas all ??????

"Enjoyed our stay"
Auds5, 07 Décembre 2017

Stayed here for one night with a friend in a twin room. The room was very clean and a fair size. The staff were friendly and helpful. We had dinner in the restaurant on the set menu which i found quite limited but the food we did have was beautiful. Breakfast was a great selection of cereals, fruit, juices and cooked breakfast. All in all we enjoyed our stay and would return.

"Lovely Spa & afternoon tea"
Blanaid O, 07 Décembre 2017

Visited with my sister as a treat all booked through SpaBreaks.com We arrived in the morning and were warmly greeted by both the reception staff of the hotel & the spa/leisure staff There is a pool with a bubble jet area, sauna & steam room. Everything is clean and well maintained. The changing rooms are very cold so we appreciated the snuggly robes we got! The only downside is that there isn't a relaxation area, but whilst waiting for our treatment the leisure staff did bring a welcome warming cup of tea that we had in the reception area. The massage was good (wished for more, as usual) & we then got changed & went into the dining room for our afternoon tea. We were shown to an alcove and our Prosecco came quickly followed by our sandwiches, cream scones & naughty treats! ?? Great service & we have booked to go back again in December!

"Good at the price"
thedodger2, 26 Novembre 2017

Stayed with wife one sat night in Oct after a bit of shopping etc in the city. For the price, was a bargain, and enjoyed the bar entertainment that night. Didn't have breakfast so can't comment. The only thing I will say is that the pool, as I had read in previous reviews, was indeed quite cool and we only stayed in for half an hour or so. Something which perhaps could be addressed by management.

"Spa treat"
judyglitter, 19 Novembre 2017

Fabulous hotel, staff couldn't have been nicer. Four of us went on a girls night for the spa package. We absolutely loved it. Rooms were lovely clean and tidy. Restaurant was lovely to although I'm quite a picky eater so the spa menu wasn't to my taste but that was a minor complaint. Pool facilities were great and the girls who gave us our treatments couldn't have been nicer. Thanks so much for such a relaxing stay. We will be returning after Christmas.

"Fantastic 2 night mid week stay in stunning room"
marian40, 19 Novembre 2017

We booked a 2 night mid week stay in November as part of our 4 day holiday to Donegal and derry. So so glad we chose to stay at the white horse over the other 4 star hotels available in the city centre. It is a few miles out of the city but there is a great quick motorway which takes you into city within munites. On arrival we were greeted with such a lovely smile by the young man on reception and his customer service was fantastic and he never failed to greet us each time he saw us. This I have to say goes for all the lovely staff with a mention to the lady who I think may have been the manageress, she will know who she is if I say she showed us how to use the jacquzi? we had our 4 course dinner on the Tuesday evening and even mid week there were a good lot of tables booked. Food for both dinner and breakfast stunning. we will definitely stay here again and its because of all these reasons.Customer service is just so important and for me this hotel exceeds expectations, big thanks to all and we will be holidaying here again

"Handy for derry airport ,and city"
roddymclaughlin, 06 Novembre 2017

Lovely rooms refurbished very clean, hotel staff very helpful , resturant clean food very tasty great selection. Gym and pool handy with sauna and steam room Great location to explore the north west, donegal not to far away

"Last minute booking"
Michelle M, 04 Novembre 2017

My friend and I decided last minute to have dinner here before we went late night shopping, we where able to get a table straight away, the staff where very welcoming and attentive, the waiters checked on us regularly which was a nice touch, the food was amazing and very well presented, i would highly recommend this restaurant to anyone looking for a lovely meal in a warm, relaxing and very friendly atmosphere, with excellent customer service and great value for money, I will defiantly be a returning customer in the future

"Ok stay"
dawnecallender, 04 Novembre 2017

We've stayed here before but felt standards have slipped a bit. The room was very warm and despite asking for the heating to be sorted out we ended up sorting it out ourselves. The room was quite small and the bed was hard and the pillows werent brilliant wifi was very irratic and it wasnt the easiest to get on. Thank goodness the breakfast was the saving grace. Lovely fresh fruit salad and good quality ingredients. Staff were friendly and ensured we had tea and coffee early on. If these points are addressed it would be a great hotel

"60th Birthday Celebration in Hidden Gem"
Catherine H, 22 Octobre 2017

Absolutely love this hotel! This is our 4th visit for different celebrations. The staff just couldn't do enough for you. We booked a family member and his wife the Donny Brewer suite for his birthday and it's just gorgeous- well worth a booking! The food in the restaurant is always of a high standard and nothing is any trouble. I mentioned to Ramona the manager that we were here for a birthday celebration and she made sure our guest was brought a celebration drink and sparkler complete with Happy Birthday played on the piano! These little touches make want to return. Have to mention the lovely treatment we also got from Theresa in housekeeping who was so pleased that we'd enjoyed our stay and let us see another suite for future stays. If you're considering visiting, don't give it a second thought - just do it!??

"Stay was ok- nothing special "
FrequentTraveller066, 17 Octobre 2017

The hotel has extensive parking and is decorated well inside. The bar on Saturday had a few people in it so we had lunch there. The barmen were in slow mode but when the order was taken and the food arrived it was very good. The room is an average size and everything you need. We visited the leisure center and was told that they had run out of towels so we had to use our room towels. The assistant said he will get them replaced. I asked where the spa pool was but he said it was " broke today". Back in the room I rung for more towels - which arrived promptly. At 12.04 the next morning the room attendant let herself into our room while we were dressing- only to tell us there's no hurry in checking out!! It is a nice hotel - just a couple of things need to be addressed to make it better.

"Handy location for Derry (londonderry) and airport"
Charles L, 09 Octobre 2017

We arrive a little before check time staff were most helpful and confirmed the room was ready. Breakfast was fine and the one evening meal was nicely presented with the staff checking from time to time was the meal to our liking and did we want more drinks.

"just passing by, great stay!"
madnone, 07 Octobre 2017

we stayed just for one night on our way to the giant's causeway; the hotel was easy to find, with parking spaces available, a short drive from Derry. the room was comfortable and clean; we were glad to be able to make coffee and tea :) the ladies at the reception were lovely, we appreciated the map of Derry that helped us have a pleasant evening in town. overall we're satisfied and will recommend this hotel!

"I will not be returning on what I witnessed"
johnolph123, 30 Septembre 2017

I can not fault the food in this establishment. It was quick and delicious but it seems there is an Indian gentleman in the restaurant who is quite rude to younger staff member. We were situated in a box behind a wall in the restaurant, however we could hear a man shouting at a younger staff member so my husband went out the the bathroom to see if he could see who this man was shouting at but her back was turned. I am unsure what it was about but the young girl politely asked the man if he would please stop speaking to her so rudely as there was customers about (making me think this was not the first time she had been spoken to in this manner) but the man proceeded to tell her to ‘shut up and that he did not care'. The girl did not say anything after that, she listened to all the abuse the man was giving her about her being ‘a bit c**p at work lately'. He then moved her somewhere we could no longer hear but after hearing what this man had to say, some of it I cannot bring myself to repeat, I refuse to return to a restaurant where older staff members think it is ok to treat staff in the manner he did. The young waitress then returned to our table to take our dessert order a few minutes later and she seemed to be agitated so we asked her if she was ok and she stated that she was absolutely fine then continued making jokes with us about a previous conversation we had. I refuse to believe that this young girl could be treated like this in this day and age. I will also be contacting the hotel directly about this.

"Comfortable, great service"
Christine W, 25 Septembre 2017

Stayed here one night with our two young sons. Rooms were clean and comfortable. Staff all around was wonderful. Enjoyed our dinner at the restaurant. Having a little boy who just started walking, was nice to have some open areas where he could explore and not get in the way.

"Great hotel well located"
78DK78, 19 Septembre 2017

We did have a great stay at the hotel. Though the rooms were a bit on the small size, the room was clean and comfortable. The restaurant was ok, not bad but not exceptionally good either. Nice hotel, well located.

"Spot on"
D-J-Griffith, 02 Septembre 2017

If you are in Londonderry this has to be on your list of hotels to stay. It is clean, well presented and the staff all have a smile. The food is spot on and for the cost of everything combined it is very good value. I will be staying again.

"Good choice"
Steve R, 23 Août 2017

Check in was efficient and quick, although we did not get the room we had booked for, a minor problem that was addressed by the front of house manager. Our room was clean and tidy, in places showing its age. Air conditioning would be an excellent addition. The food in the restaurant and bar meals were very good, limited choice was the only minor down side. Our complimentary breakfast was very good.

"Bad weather"
Vee030287, 23 Août 2017

I just want to thank the white horse for all that they done for the people that got stranded in the bad weather as we couldn't get up or down the road because of flooding. Emmett took real good care of us and made sure we were as comfortable as can be. Thanks for the tea and coffee also.

"Great value, lovely staff"
22daisy12, 12 Août 2017

Enjoyed a spa break here...deal was an overnight stay, breakfast, choice of spa treatment, 4course meal, a cocktail and small bottle of prosecco , all for £100! Great value, cannot fault at all. On arrival, I was a little wary as hotel is just off a main road and had an old dilapidated building on grounds opposite. But wow! It was such a surprise when we walked in. Staff are so friendly, not one ignored us and the restaurant staff were very efficient. My friend and I had a facial, the lady was lovely, the room had low lighting and soft music playing-so relaxing. Really enjoyed my first facial. We went to the bar and enjoyed a cocktail before going for dinner. Meal was great, good choice on menu and plenty of food on plate. The staff were quick to serve the food and clear away and again friendly. My only complaint was that duty manager? came into restaurant and spoke with guests/some people she knew but ignored other guests... not good! Next morning breakfast was again very good, fresh food, breads, meats, cheese and an Ulster fry. Food was hot, buffet style but fresh and tea/coffee and toast was served to the table. Altogether for the money, great value and comfortable rooms.

"Birthday meal"
Marie7732016, 11 Août 2017

Very friendly welcome from all the staff made us laugh with comments about our choice of food. Food very well presented and extra attention given to my birthday friend sparkler candle lit and put on dessert also tray bake given to us with our coffee free of charge a nice gesture I will be back again now I have got a taster.

"Great atmosphere"
Alistair W, 10 Août 2017

The hotel provided great atmosphere and the staff were all helpful towards the whole group that were in attendance at the hotel. The tables were well laid out and in waiting for the carvery there was not of a wait.

"A little dated hotel "
MrPhileasF, 08 Août 2017

One of the few chain hotels in Londonderry is the Best Western White Horse hotel, which is located on the outside of town. There is plenty of free parking at the hotel and they main road is next to the hotel. The rooms are average size and they have small safes and some storage space. Whilst the lobby area has been refreshed sadly the rooms are a little dated. The hotel has a nice gym and a good 20 meter pool. The restaurant options are okay but overpriced and the service wasn't great. Sadly there was no recognition of elite status with Best Western and no upgrades for diamond members. All in all a solid low end property which is well located if you are passing through for a night's stay

"Convenient for town and airport."
Mike P, 08 Août 2017

Very friendly welcome when we checked in. We had a pleasant large room with opening windows. There was plenty of hanging and shelf space, a nice work desk and an area for suite-cases.Very good lighting in bedroom and bathroom. Bathroom had a walk-in shower and plenty of shelf space.The was a tea/coffee kettle set, hairdryer and safe. Wifi was good. There was ample seating, two comfortable chairs and a table, an upright chair at work space and a two seat sofa. The restaurant and bar served a selection of meals. There is ample parking. Although out of town it is on the motorway and is only a few minutes from the airport.

"Clean, comfortable hotel with very friendly staff!"
simonptyire, 02 Août 2017

We enjoyed our short stay. The staff were friendly and very helpful. The pool was clean and quiet which we enjoyed for a short while. As for the room, it was clean, spacious and worth what we paid. The only down side was the phone wasn't working (meaning having to go to reception rather than call) and the to controller wasn't working however this was quickly replaced. All in all it was a decent stay and we would return happily.

"Mr and Mrs Knox"
Heather K, 29 Juillet 2017

We recently stayed here for one night and were very disappointed with this hotel. The receptionist was very friendly and welcoming but it was downhill all the way after that. Bath taps did not work and there was a smell from the bathroom. Hotel guests walked up the corridor banging on all the doors at 3am mostly drunk and there were still people who were drinking in the front reception area area at 10am the next morning. Breakfast was inedible and certainly not fresh and we were greeted by a man saying you've booked room only - we had just paid for breakfast at reception the previous night All in all we could not rate this hotel with any stars or and would not recommend a stay here

"NIce place to stay a few nights"
Koekoo, 21 Juillet 2017

Always enjoy staying here - rooms nice and roomy, not cramped, staff friendly & helpful. The restaurant serves good quality food and in winter the open fire in reception is a welcome space to sit and rest, read and have a cup of tea.

"Nice and relaxing"
BarryConnolly, 20 Juillet 2017

Myself and my wife booked this hotel for a couple of nights away. We chose the white horse as it offered a spa package which was what we were looking. We arrived at 3pm which was the time stated for checking in and were greeted by a friendly chap behind reception who also took our booking for dinner that evening. Our package included a stay in the Donnybrewer suite which did not disappoint. The room was excellent and just what we wanted. The meal in the restaurant was very tasty and would recommend anyone who stays here to try it out. Our second day here we had a massage booked in the spa and this I would also highly recommend. There is also a great swimming pool which includes a kiddies pool so is ideal for families, also includes a sauna, steam room and gym. Staff are very helpful and friendly and the hotel is kept very clean. Would highly recommend this hotel if it is a relaxing break you are after.

"Treated like stars !!"
Heather W, 17 Juillet 2017

Couldn't fault this hotel. The service, the room and the staff were excellent. Special thanks for ensuring a disabled person could use the shower. A definite return place if ever we come back to Ireland. Many thanks

"Anniversary Weekend"
weemocky, 14 Juillet 2017

Got this wee bargain online, 2 nights b&m with one 2 course evening meal and use of leisure facilities for £100 total. Was not expecting much due to price. Room was clean but average and in need of renovating. Did not use leisure facilities. Free meal was amazing, food was very good and service was excellent. We even got a free bottle of wine. Atmosphere in reception was lovely as they had huge open fire and comfy seats. Hotel a bit out of town but bus stops right outside and has frequent service. Would def stay again if Deal comes up.

"Three Star..........."
ballaghbeg, 12 Juillet 2017

I have stayed in a few 4 star hotels and I have to say the above hotel comes no where near to a 4 star but on the plus side staff , restaurant food and second floor rooms where first class but parts of the ground floor where old and worn out , the swimming pool water was ice cold and there where no towels at the reception area so we had to track back to our room to retrieve towels any how I feel an upgrade would be in order .

"Brilliant stay "
Scott C, 10 Juillet 2017

Spent two nights in The White Horse and ate in the 68 Clooney Restaurant both nights, the food was stunning and the staff were welcoming and helpful. The rooms were comfortable and clean, overall a great stay.

"Absolutely amazing!"
Whitney L, 10 Juillet 2017

It was a very clean and spacious room we had. Staff were all very welcoming, helpful and friendly making the weekend stay even more enjoyable. The food was amazing.Can't wait to go back! Highly recommend

"Good accommodations outside of Derry"
Mindy K, 04 Juillet 2017

This was a good overnight stop. The rooms were fair and clean. They have a nice gym and spa area available also. There is also a bar and restaurant on site. Staff were very helpful and friendly. Quick cab ride into Derry.

"Lovely hotel, great food!"
jj-jen-jj, 03 Juillet 2017

I stayed here for 2 nights with my boyfriend and we could not have enjoyed our time more! Lovely hotel with excellent facilities and incredibly friendly and attentive staff. We had a delicious meal in the restaurant (highly recommend the brownie!!). We only wish we could have stayed longer! Thank you for looking after us - will definitely come back again!

"It was OK, even if it aspired to more"
Wantula, 27 Juin 2017

The hotel looked very nice, but there were snags during our stay, that were irritating more and more. We booked directly, as we had 2 nights, first for 3 and second for 2 people. The room was spatious, but was cramped with 3rd bed, that we didn't need. For the first night we got 2 sets of towels/robes/coffee cups etc.. We thought - maybe a child doesn't "deserve" a robe and didn't make a fuss, and then for 2nd night we got 3rd robe and 3rd set of towels... Nobody offered help on arrival, when we walked into reception with plenty of bags. Nobody asked at the end asked if everything was ok. There was no comment card in the room... In the leisure centre there was no shower gel/soap in the showers, so we needed to bring soap from the room. In general - we left the place with a feeling, that we don't need to come back, as nobody really cares if we want to. Pity

"Very disappointing restaurant experience"
Fox149, 26 Juin 2017

A friend invited me to dinner recently in the restaurant of the whitehorse hotel. It is years since I ate here and was looking forward to somewhere different. The restaurant was lovely and very inviting so was initially impressed. The service from both male waiters was very good. However the food was really disappointing for us both. I had the chicken dish with the sauce on the side. It was really tasteless and the accompanying baby boiled potatoes similar. As I can cook a mean chicken dish at home I expect it to be at least comparable it was far from it. My friend had the sea bass which was over done not what you want with any fish dish. We did not bother with desserts. I did not want to cause a fuss to embarrass my friend as it was her suggestion. However I will not be back. Such a shame.

"Best weekend with my daughter "
jakidonnan24, 25 Juin 2017

This hotel was amazing ... Maybe a little dated in decore but absolutely fantastic stay .. The hotel staff where friendly and extremely attentive. Anythings we asked for was brought straight to our room within 5 /10 min . The restaurant staff where friendly professional and extremely nice . The food in the hotel restaurant was lovely and we'll precented. Breakfast was well provided for every need and had fantastic coffee ... our room was very clean and well stocked with towels and pillows. . We also had robes and slippers provided for the spa and lesure facilities. I would also like to thank the night staff two young geltlemen that was on dutie the night of the the 24th of June a sat night .. they where amazing staff and would just like to thank then personally there extremely good work on that evening ... The spa staff where absolutely amazing the two ladies that treated us where the best at there jobs I have come across . And i have been to quite a few . we had facels, pedicures and back massages and they where absolutely wonderful and the two of the most friendly and amazing girls I have ever met , they really made our mother daughter weekend special. .. The hotel also has a steam room ,a sauna , a wirlpool spa , also a swimming pool .. all the staff where amazing in all areas of the hotel .. The town centre was within a 10 min drive and had everything you could want . I would highly recommend this hotel to anyone wanting a relaxing weekend where your pampered and extremely well taken care of xx

"Disastrous service."
geoffjw, 23 Juin 2017

Arrived at the restaurant at 12:40 and placed an order for a pannini and also a White Horse Burger. Three other people in the restaurant, two already eating, one girl waiting for her order. Few minutes passed when two other ladies appeared and another couple arrived some ten minutes later. Despite trying to attract the French Waiter's attention, decided not to make a fuss and just wait. 1:10, the two ladies were served their order followed closely by the other couple's order. At 1:20 I approached the waiter, who by this time was fussing over a number of foreign visitors who had just arrived. On enquiring about my order, he literally pushed past me and I thought he was going to the kitchen. No such luck, he went to the reception desk and stood there with a vacant expression on his face. I asked one of the waitresses who was passing, to take payment for the tea which we had consumed while waiting for the order. At this point the French waiter jumped to life and told the waitress that I had nothing to pay. I asked him where my lunch order was and asked what was wrong with him that he could not get it from the kitchen. His reply of "nothing wrong with me - its you" raised my hackles so rather than get into an argument with this useless poor excuse for a waiter, my wife and I left. If this person represents the standard of waiters the the Best Western Group employ, I have a feeling that the White Horse (which used to have a good name) will be relinquishing the BW franchise before they go out of business.

"Worst Dinner Experience!!!"
Linda B, 18 Juin 2017

Stayed in the hotel with a fairly large group and we also had dinner in the dining room. The hotel itself was fine though it's not near anything. Dinner was a disaster. It was an hour before we received our appetizers and another until we received our entree. Most of us left before the dessert came. Turns out there was at least one wedding reception going on and apparently the staff didn't care about our group at all. I would have thought they would at least comp our drinks but we got nothing even after speaking with the manager about our dismal experience.

"Worst afternoon tea experience"
Jemma K, 17 Juin 2017

Came here on a girls day out to have afternoon tea, on arrival we were told to go to the restaurant followed by a lady who showed us to our table, hidden in the corner of a empty restaurant, gave us tea and coffee and no milk, waited for ages until we seen someone to bring us some, the afternoon tea arrived, very VERY disapppinting, should me named miniature afternoon tea, no description of what we were eating or what even was in the sandwiches. No one came near us the whole time to check if we needed more tea or coffee or if we were OK, I actually got up and walked round the restaurant with the teapot in hand looking for someone to get us more tea and coffee to which I got the attention of the barman in the next room to help us. The experience was so horrible and the atmosphere and service was even worse, we even actually got up and got peanuts from the bar.

"Weekend Break"
Pepsi49, 02 Juin 2017

My husband Michael & I have just returned (well last Sunday) from yet another wonderful stay in this fabulous hotel, absolutely our favourite. All the staff our amazing, so friendly & helpful at all levels, just can never do enough for you. There are just too many individuals to mention but you all know who you are. Thank you so much for making our 92nd stay so lovely, hopefully we'll make the Century before end of 2017. And of course it's the Best Western Plus White Horse Hotel's 25th Anniversary of same ownership uncanny since it's also our 25th wedding anniversary later in the summer which of course we will be spending in White Horse Hotel (where else?) Thank you Issam & all once again. We look forward to returning again in the not too distant future. Carmel & Michael

"Terribly disappointed in this hotel not a four star quality"
BettyCollinsMenne, 31 Mai 2017

Terribly disapointed in this hotel we generally book at least four star to get the quality of what should be expected for a four star. The rooms were nice and the beds comfy. The bathroom however was disgusting, there was cobwebs and dirt all around the sink area. The towels ripped, and the drinking glass dirty, also the pillow case had holes in it. Our room smelled of chlorine even though we were not near the pool. The wifi only worked for the first hour we were there after that it was impossible to get on. We couldnt book our next hotel on line. There was no other room to switch to as they were booked. After I expressed my disapointment to the check out host, she did give us our breakfast complimentary. Will

"Sunday carvery"
munchersinc, 28 Mai 2017

Called in without booking today for the Sunday carvery. The staff were all very helpful and we got a table very quickly despite the restaurant being very busy. Service was quick and we were well looked after. There was a good selection of starters and desserts and the portion control on the carvery main was not in evidence as I watched the heaped plates being carried past. The carvery was fine, nothing special but no different from anywhere else. My only real disappointment was the pudding. I ordered the apple/berry crumble with custard. The fruit was delicious but it was not a crumble on top - it looked and felt like a congealed mess, hard to chew. I had to remove it. As a carvery meal I would say it is everything you would expect and for £16.95 for 3 courses and coffee (good coffee) it is good value. Staff also appeared to be very good at helping young children - chatting to them and getting extra plates etc.

"Wedding reception"
Lorraine T, 19 Mai 2017

We recently had our wedding reception here and we couldn't fault a single thing. We wanted to stay in the Derry area and the White Horse was the most welcoming of all the hotels we visited. When we booked our reception with Emma we were given lunch on the house - a nice touch! Kimberly was brilliant throughout our planning and nothing was a bother. The day itself was amazing! The decor, food, service and hospitality was second to none. We appreciate everything and wouldn't hesitate to recommend the hotel to anyone planning their wedding. Thank you to all the staff - you are a credit to the hotel! Lorraine, Christopher and Callie x

"Excellent spa break"
goodtimeslondon_8, 19 Mai 2017

Nice hotel with really friendly and helpful staff throughout (this was a return visit after a previous good experience). Loved the pool, sauna and steam room and had a great massage. The therapist was really thorough in understanding how I wanted to feel after my treatment and left me totally relaxed.

"Fantastic hospitality, comfortable rooms and superb food."
DaisyDuke68, 15 Mai 2017

This is the second time we have stayed at this hotel with the tour group we were riding with. We really enjoy our stay here. ALL of the staff here - Front Desk, Restaurant Staff, Kitchen Staff, Chefs, Bar Staff and Houskeeping - nothing is too much trouble, they are always polite, friendly and helpful and always treat you as a valued guest. The rooms are comfortable and bedding, towels and toiletries are of a very good standard. Our only tiny gripe is that the pillows are way too hard - soft, even feather pillows would be a fantastic option, and the toilet tissue could be better quality. We will definitely be back and wish the hotel andall of the staff a very good season ahead. Many thanks to all of you for making our stay enjoyable.

"Nice Hotel on outskirts of Derry City"
Mal_Bernard, 15 Mai 2017

Spent one night for business here. Although not centrally located in Derry city, the hotel was very busy, as was the restaurant and bar. I ate there and the food & service was reasonable. The bar had a singer that night but it was quite late before he started to perform. A short taxi ride would be needed if you wanted to visit the city at night as the hotel is located just off a main road. The wifi was very poor.

"Wedding reception"
RyanParchie, 09 Mai 2017

We booked the White Horse for our wedding dinner and reception. We are very glad we did. The way we were looked after was second to none. Professional, efficient, accommodating and clear. The dinner was fantastic, a carvery style dinner where you could go back for seconds if you wanted! We also received a free night's stay in the bridal suite and couldn't fault it at all - we even had a small jacuzzi in the bathroom and a bottle of champagne on ice! Breakfast also good, wide selection and a good cup of sweet, strong tea (or coffee) available. Would highly recommend to everyone seeking a venue for a wedding reception, or anyone seeking a relaxing stay in the NW of Ireland in general.

"Decent hotel with good food and service"
jaketcunningham, 04 Mai 2017

I was at the White Horse Hotel for a wedding. The reception was good with champagne, tea, coffee and some nibbles. The meal was 4 course which started with egg salad, soup, roast beef dinner and apple pie and finished with tea and coffee. It was nice and was served quickly, the beef was lovely. the meals vary depending on the wedding package. Not sure which one it was. The bar was surprisingly cheap for two drinks (beer and gin and tonic) came to approx £7.50. The room I was in was No.130 at the end of the downstairs corridor. it was spacious with a couch, table and 4 chairs and nice and comfortable sized bed (King sized maybe). There was a dresser, iron, hair dryer, safe and TV. The bather room was a little small but was fine. I think that was the biggest room in that corridor. we had a look at others and they were smaller. The hotel is a 4 star but the rooms don't really reflect that. The service I received was good and I enjoyed my evening. I also had breakfast which had everything you wanted such as a fry up, fruit etc. There was a wifi network but I had trouble with it as there was a weak signal. I believe there is a spa and a gym so you could go for a relaxing weekend. Overall I was happy with my stay and the service I received.

"Pleasant ,professional staff and very helpful. Food very good ,must try the side salad"
dak750, 02 Mai 2017

Room very smart and clean . Good help from all the staff . Nice quiet stay with amenites available should I wish to use them. The location was perfect for me to get to my work .The dual carriage was near the hotel and give easy route to the centre of Londonderry or the Airport. The Hotel rooms were quiet and warm.

"Date Night Package"
Julie H, 02 Mai 2017

We had booked a last minute getaway and this was the best deal we could get for our money, you get bottle of wine & nibbles (which are a few buns) on arrival, 4 course dinner each in restaurant, breakfast in bed and use of leisure facilities, we had booked the suite as we like our luxuries... when we arrived I realised that I had made my booking and hadn't checked my confirmation, which had the wrong date on it for later that week, but luckily enough our room was available and it was no trouble at all to be changed as we had drove 2 hours to get there! The suite was beautiful, super king size king koil bed (amazing comfort) separate seating area, robes and slippers. We used the leisure facilities, had a quick swim as the pool was quite cold, used the steam room was fine but could do with updating and the sauna. had a beautiful meal in restaurant and drink in the bar and enjoyed breakfast in bed. overall was good value for money, would be a good base for exploring the north coast and Londonderry.

"DEFINATELY NOT A FOUR STAR ROOM.!"
phil9843, 01 Mai 2017

My Wife and I stayed at this Hotel for one night only...20/21 April2017 We had Room 103 and found it to be extremely basic for a four star Hotel, with the walls devoid of pictures or other adornments The bathroom was antiquated with black mound engrained into the floor tiles and substantial gaps in the floor grouting around the bottom of the door and the shower curtain was dilapidated as was the shower control valves There also was a substantial damp patch above the shower head in the bathroom The toilet was situated tight against the bath and one had to sit sideways to use same The toilet tissue was inferior to anything I have ever seen ....it looked and felt like the cheapest of the cheap and not as one would expect in a four star hotel..in fact as I pulled a bit off the roll it came apart in several places ...obviously not having been perforated correctly There were wires showing in one corner of the bathroom which led to and powered the towel rail...which I doubt would have passed health and safety checks for bathrooms..wires in a bathroom are a 'no no' I understand There was no iron or ironing board as one now expects in four star hotels One of the bedside lamps was defective The wallpaper was lifting off the wall in places especially on the wall on the bathroom side of the room The room had a very stale smell in it which was immediately obvious when you walked into it and despite opening the window it did not improve We paid £83 for this room which is average for a four star hotel and while we did not expect gold and crystal all around the place we felt that it could have been an awful lot better than what we received I wish to emphasise that your Staff were lovely...very courteous helpful and professional at all times and it is just a pity the room did not come up to the same standards While I am not a person who airs grievances in public I feel it should be brought to your attention as this was not a four star room for which we paid for. I would normally bring this sort of thing to the attention of staff on duty at the time but I had an important hospital appointment and this was the furtherest thing on my mind We will definately NOT be back and definitely will not recommend this Hotel to anyone !

"40th Birthday"
Michelle B, 01 Mai 2017

My Mother and Sister booked us in for an overnight stay as a surprise. The room was lovely and very clean. I had a massage with a girl named Sandra who has just recently opened up her own business called bohemian beauty, which i would well recommend on my own experience. She was professional, friendly and the ambience and massage itself were wonderful. The meal in the restaurant was outstanding and the fry in the morning was one of the best ive had. Staff all helpful and friendly. Definitely up for a return visit.

"Birthday getaway "
Bubbly247, 27 Avril 2017

Just returned from 3 nights in the best western. Could not fault the hotel one bit. From the location which was a bit out from the city which we didn't mind as we drive to the hotel room which was of nice size and cosy. The staff were absolutely faultless. The lady on reception was great from check in to check out which she remembered us from. The food was absolutely fantastic and so tasty!! The man in the bar was great too. Had an interest in what we had been up to for our time up there. Was nice to see. Would definitely return.

"Best in the north west"
Tryphiena H, 26 Avril 2017

My new husband and I had our wedding reception in this hotel recently. The staff could not have been any more accommodating. The premises are all very clean. Many of our family members stayed in the hotel too. The food was delicious, the rooms were basic but perfect, the bridal suite could be doing with a little updating but as a whole very pretty. We were impressed by both Kimberly and Emmet's outstanding service and attention. We would highly recommend this hotel for a stay, a meal and definitely a wedding.

"A comfortable hotel with good food"
Ashley A, 12 Avril 2017

We have just spent two nights in this hotel and were pleasantly surprised at how good it was. It is definitely much better than it looks from the outside, but its best asset is the food that they serve. We ate in the restaurant on both nights and enjoyed it thoroughly both times. Breakfast is also very good, its buffet style, with tea and coffee and toast brought to your table. Our room was also of a good standard, not 5 star but warm, comfortable and adequate for what we needed it for. There was a bath in the bathroom though it was on the small side, but otherwise everything worked well. The hotel has a pool and a gym upstairs where I used a treadmill on one morning. One negative point would be the wifi - its free but not strong enough and keeps dropping out.Overall, a good hotel to stay in when visiting the north west

"Excellent Food"
NI_Traveller2014, 12 Avril 2017

We had a 2 night stay recently as we wanted to be reasonably near the NW Clinic at Ballykelly. (This location would also be handy for Derry.) Firstly I think the decor in the lounge bar and reception area could do with being refreshed but that did not bother us particularly. I have to say however that the staff in the bar and at reception could not have been more pleasant and welcoming. They made our short stay a delight and as the prices were very reasonable, we would certainly stay again if in the area. There were 2 big surprises for us. Firstly the gym and swimming pool facilities were much better than we expected - I wish we had had more time to avail of them. But best of all was the food! Having thoroughly enjoyed our meal in the bar on the first night we decided to eat there again the second night instead of going into Derry as initially planned. Both nights were excellent. Cod with peas can be a thing of duty when done that well and the tartare sauce was the best I have ever tasted - so often it is awful - and I would also highly recommend the salted chilli beef. There was no problem in having a meal from the well-appointed main restaurant in the lounge bar so that I could watch the sport on the large screen. Food was also very reasonably priced. Entertainment in the bar was also excellent on the Friday night. My wife rang the hotel when we were on the way home to check if she had left her book there, and indeed they confirmed that she had. As we were about 60 miles away we decided just to leave it, however they offered to post it to us and it duly arrived a couple of days later. Many thanks White Horse.

"The most perfect all round hotel"
jamieaaz88, 10 Avril 2017

Arrived at this hotel on Sunday afternoon. No sooner we where in the door we where greeted by a pleasant young girl called Chloe (her name was easy to remember as it was the same as my wife's). When we told her that we where down to celebrate our first year anniversary she congratulated us and give us a complimentary room upgrade. The staff where so nice to us and really made my wife and I feel very welcome, wish I could off took all of their names so they could be praised for there professionalism. The swimming pool, steam room and sauna was another highlight of our fantastic stay and we rounded that day of with a lovely meal in there restaurant, the food was absolutely gorgeous. I'm usually a two course type of person but their dessert menu was so tempting that I had to try the salted carmel panna cotta. We finished of our stay with our breakfast the next day and yet again faultless, buffet style breakfast and a lovely kind waiter making sure everything was alright for us. Couldn't of asked for a more relaxing stay or a better way to spend our first anniversary, many thanks and we look forward to seeing yous soon

"Birthday Treat"
hester958, 04 Avril 2017

This hotel is definately a favourite of ours.Having stayed here numerous times in the past, it seemed the perfect choice for a weekend break to celebrate my birthday. The hotel is very clean and the staff are really friendly.On our arrival there was a complementary bottle of bubbly and chocolate treats in our room to help us celebrate- a very nice touch ! This was the first time we used the spa facilities and it definately wont be the last. The beauty therapist was very polite and extremely friendly and we both really enjoyed our treatments - a great way to start off what turned out to be a brilliant weekend!

"Great staff. "
John C, 29 Mars 2017

This was a lovely hotel with great staff. The reception was very welcoming and the restaurant staff were great. I had a fantastic meal in the restaurant and would definitely recommend it. I went to the bar later on and there was no customers in there and no one serving behind the bar. It was open but no staff. The rooms were more then adequate and comfy. If I was around there again I would stay here.

"very pleasantly surprised"
findlindatavares, 21 Novembre 2016

Small hotel but very nice. Rooms are great especially the family room ..we had 2 boys with us and they got a bed each plus we had a kingsize bed and still loads of room. The shower was brilliant great pressure and the bath filled in minutes with lovely hot water. The boys always like a bubble bath after swimming and they were not disappointed. The pool was great.... also kiddies pool and toys provided to play with ..very nice touch. Staff were polite and very helpful. We had a wowcher voucher and got a great deal with a meal included...2 courses plus a free bottle of wine....all excellent.

"Amazing Deal"
Ju L, 20 Novembre 2016

I just back from a girls weekend in the White Horse Hotel and it was fabulous. We got a deal for 2 nights b&b, one dinner, pre-dinner cocktail, bottle of prosecco, 30min massage and a £25 foyleside voucher. We also were able to upgrade the massage with a dermalogica facial for only £20. The staff were all very friendly and accommodating especially Simon who checked us in. The room was lovely and spacious. The hotel appears to be being refurbished in parts, the reception had been done and the section of the hotel we were in had also been but the section between reception and out end was a it dates but very clean. The food was lovely, great breakfast and dinner. The spa was fabulous and I had one of the best massages I have ever had. Everyone was so friendly and they were very accommodating as I was breastfeeding and needed to store my pumped milk which was absolutely no bother. The deal was fabulous, the staff were all lovely and we will most definitely be back.

"Good hotel, good location, good facilities"
Joani99, 16 Novembre 2016

I booked 2 double non smoking rooms. However one smelt very badly of smoke. I asked reception if they would spay some air freshener, which they did, but even the next morning the smell was very strong. We ate in the restaurant and had a fantastic meal.

"Enjoyable 2 night stay"
Alan B, 16 Novembre 2016

Arrived 5.15pm in a Monday evening ample car park spaces got one right outside reception. Check in was smooth and friendly. Ate in the bar starter and mains £12.50 excellent value for money. Room large with walk in shower in ensuite. Towels and bedding all clean and fresh. Used gym in morning(OPEN AT 6.30AM) before breakfast. Well equipped. Breakfast all self service cold and hot. Good choice and good quality . Ate again in bar 2nd night different meal and still good quality value and flavour. Breakfast 2nd morning same as day before. Checkout was friendly pleasant and efficient. Would recommend this hotel. Enjoyable stay

"Visit over Halloween "
niall b, 11 Novembre 2016

Hi all just back from staying in this hotel just outside Derry good hotel good location just 5 mins from Derry great food however in the room we stayed in the bed and pillows were not very comfy but the rooms were very clean and well presented the staff at the hotel are excellent very helpful we tried out the pool on our visit however the pool was very cold overall good hotel excellent staff

"Brillant stay"
07aka, 07 Novembre 2016

We are just back from staying two nights at the Best Western White Horse Hotel and it was Brillant!!! We could have stayed on!! Hotel is lovely, well lit, pool is great and gym is great also. And the food .... We had the best meal we have EVER had on Friday night in the restaurant - it was superb!! Would be worth going back for the meal alone. Handy to Londonderry, lovely shop opposite, just lovely and relaxing, will definitely be back!! Staff very friendly as well

"Hotel overnight stay"
User, 04 Novembre 2016

Really friendly staff, great facilities and swimming pool and welcoming accommodation. In the morning when we came down to the restaurant, the staff were really friendly and catered to all of our needs. They were always trying to help improve our experience at the White Horse hotel. Well worth a visit~even just for an overnight stay it is well worth your time and money.

"Brilliant"
Bargee69, 04 Novembre 2016

Another wonderful stay here again, the food was amazing in the restaurant, & the bar staff attentive ( especially James, ) nothing too much trouble, great service. It was great to sit in the lounge after dinner with a beautiful fire, just watching the world go by.

"Nice hotel, dissapointing stay"
09872016, 03 Novembre 2016

I recently attended this hotel for an evening function and decided to include an overnight stay. Hotel was nice room was clean. greeted by friendly reception staff. However very rude female member of staff from the restaurant made it very clear that we would not be able to have hot food from the restaurant at 21.30, not a very nice experience. after which we decided to go to the bar and was greeted with a rude member of bar staff . As a result of this we did not include breakfast in our stay. Will not be returning

"Great value"
Steviekelley, 01 Novembre 2016

Nice clean and tidy hotel , very friendly staff and good value for money The restaurant was brilliant only let down by the speed off service once they got busy , but the quality of food was not effected Nice sized family room Good nights sleep

"Good welcome, average breakfast"
NPI338, 30 Octobre 2016

Popped in for breakfast after dropping off family at City of Derry airport before the shops opened. It is what you would expect of a hotel breakfast with the following notable points: 1. It was more expensive than some. 2. The choice was quite limited. 3. The hot food was good even though from a buffet and there was even black and white pudding. 4. It is only a couple of miles from the airport.

"Good Location to Belfast"
SoniaGimenes, 18 Octobre 2016

We arrived at this hotel in a tiredness afternnon, so we really needed a restful bedroom. We stayed there September 2016, it was very good, clean bedrooms and bathroom as well. The location is excellent if you wanna go to Belfast. I recommend.

"Customer Service is alive and well!"
Gwen L, 18 Octobre 2016

Visited this hotel on their 'Here come the girls' package and had a wonderful time. Room was spacious, well laid out and thoughtful as 3 glasses, etc had been supplied (we were 3 in one room) as well as 3 robes and slippers! Pool was busy with children's lessons but we still enjoyed it and the Sauna, Steam Room. Our Therapist for our 30 min treatment was just lovely and what a great back, shoulders and neck massage! Food in the restaurant was delicious - our 4 course included meal had a good range of dishes to choose from. But the cream of it all was the staff - they were ALL lovely, polite and very genuinely caring. Particularly the young girl on duty at the pool - she was wonderful. Thank you for a wonderful break.

"Where not to stay in derry"
Annette C, 16 Octobre 2016

I will start by saying if you wish to visit the beautiful city of derry then do not stay here it's not near the town centre it's not even close ! The only thing it's remotely near is a field of cows and a continual faint waft of cow manure that greets you every morning.the hotel room although clean has a bath the size fit for only a small infant! And if you wish for a shower then good luck I presume they intend for you to clean the entire room whilst your in there. All of us enjoy room service on holiday.personally would prefer if the staff didn't persist to keep entering my room first thing in the morning eager to turn my bed down before I've left it!! Word of advice to anyone who's modest they enter the room first then knock.so if u don't wish ur naked self to be seen then get dressed in the bathroom with the damp floor from ur shower, or be like me and bare all to the room staff. This hotel is more suited to funerals and conferences and you are felt to feel so on your stay.just to add free WiFi is free because it doesn't work so don't try. Lastly I will warn you of the food here and am gratefull I only dined on the day before I left ireland.i had the worst food poisoning from my meal of fishcakes and spent the last day of my holiday attached to the toilet of the hotel.whilst in there thinking why oh why I heard my neighbour proudly removing his dinner down the toilet via vomiting like nobody I had ever heard before. My advice is do not stay here do not eat here and do not be fooled by the location.my trip to derry was the most amazing experience and I can't wait to return.my trip to this hotel was the worst experience of staying anywhere steer clear all

"Lovely hotel"
Elaine B, 13 Octobre 2016

We stayed here for one night, we had requested an easy access room as I`m registered blind and the hotel accommodated us our room was lovely very spacious, on the ground floor and right opposite the leisure facilities. We ate here and the food was first class as was the service. The only fault is we couldn't enjoy the pool as there was swimming lessons on all Sunday afternoon. It was very noisey + children were jumping + diving into the pool right above your head

"Excellent hotel for business trip"
Paulb0hs, 11 Octobre 2016

Great location for me when I work in the industrial estate beside it. Stayed for 2 nights, breakfast was good, dinner on the 1 night was also enjoyable. The menu was limited so we headed to Derry for dinner on the 2nd night. The room was clean and the wifi was good. I would stay here again. The price paid was excellent value.

"Nice clean well presented hotel with great staff and superb menu"
harry140, 08 Octobre 2016

even though my wife and I live only a few miles from the hotel, this was a special occasion, our 33 wedding anniversary so we decided to stay where it all started. Our room was a suite and while we've stayed in larger suites, this was completely adequate. The receptionist, Gill, could not have been more helpful, pleasant and profession. we booked into the dining room for 6pm for our pre booked 3 course meal. The restaurant staff were fantastic but the meal was superb. we started with chicken liver pate, the wife had salmon and I had the most amazing chicken tikka masala, overall, I cannot fault anything!

"Dining"
Kate2Kids, 05 Octobre 2016

I have been to this hotel now for lunch 3 times and dinner once. I was really pleasantly surprised. The lunch menu is very comprehensive and gives you what you ask for without unnecessary extras that then get wasted. The food has always been very fresh and hot and thoroughly enjoyable. The restaurant is open all day until (I think( 9.30 pm), which is great if you decided to dine last minute. Staff are very helpful and accommodating and overall a really nice experience. Good job.Next I have to try the breakfast.

"Friendly staff and clean rooms. "
Sperrindaisy, 02 Octobre 2016

We stayed for two nights. The staff were all very pleasant and check in etc was quick and easy. Only problem was the noise during the night. If we're to rate the hotel based on how we slept, it'd be a 1! There was a wedding and hen night and being in rooms 102 & 103 EVERYONE had to pass our doors and people were chatting and standing outside and shouting and running up and down all night! Finished at 6.15am. We know the staff can't police the type of clientele they have, but the logical thing would be to book non wedding/hen people into the rooms at the back and away from the lobby area!

"Spa weekend"
relaxed and revived, 02 Octobre 2016

All the staff were very friendly and helpful. Really enjoyed the spa, we had booked a couple of treatments. The therapists were excellent. David at the spa really made our stay he couldn't do enough to make sure we enjoyed our stay. The food was lovely all staff were very attentive even though they were very busy. Rooms were very comfy and clean

"Great Venus for conference"
Collettec43, 30 Septembre 2016

We had a great day out with 75 other women. Enjoyed flower arranging, Cookery demo from the hotel chef, hilarious Scarf tying and a delicious lunch. Staff were so helpful. Venue was terrific. Facilities such as acoustics and projection were also proviided.

"a friendly staffed hotel"
id2010, 25 Septembre 2016

my wife and i needed a shortbreak and we booked this hotel for two nights.from the minute we checked in the staff made you feel totally at home.room was so clean and the bed gave me 2 off the best sleeps i have had in years.food at breakfast and in the evening was excellent.best thing about our stay was it was just like being at home.well done to all the staff,we will return.

"Good Place out of Derry"
antonellabellosi, 21 Septembre 2016

This hotel is out of Derry but the price is reasonable, easier to find, quiet place, good service in the hotel. The room and bed were confortable and clean. Breakfast in the mornig was good and various. The hotel has parking. This my review is about the hotel the restaurant is different. If you choose this hotel you'll know the hotel is located near motorway and there isn't anything around, you have to use the car. The Wi.fi is free and quite fast

"A good standard."
CesmeTraveller, 20 Septembre 2016

This was a very comfortable hotel for a night. I was surprised to find it quite so far outside the city, but the reasonable price for the room and the set course dinner more than made up for it! And, unbeknownst to me, there is a leisure centre, too!

"Poor service, no guidance for staff."
Duncan T, 13 Septembre 2016

Very poor service, food average, beef very good, carrots good, starter good. Eldest daughter asked for aioli on the side....impossible because it's included . The ham was very salty, suggesting that it hadn't been brined. My biggest complaint was walnuts in the chocolate brownie.....not mentioned on the menu and the staff hadn't a clue. I'm allergic to walnuts and thankfully only ingested a very small amount. Waiting staff seemed to have no concept of the dangers. When I complained while paying the young man discounted one sweet....not impressed. My youngest daughter complained at the check in desk where they were in the process of printing new menus but one would have thought that in this day and age of information, this should have been done when the sweet was put on the menu. Forget about the fact that I've never experienced walnuts in a brownie. I don't think I or my family will be back. Very poor for a 4 star hotel.

"Nice place "
Christy W, 12 Septembre 2016

Good hotel very clean can't fault the rooms they are very well done comfortable an clean . Had food in bar both nights I stayed here very good both times .Lovely gym here with very friendly staff more than helpful to help you with your workout . Not to far from the city an plenty of room to park so all in all a very nice place to stay .

"Very disappointing"
irishfifi2016, 11 Septembre 2016

Very slow service even for the basics like drinks. We were there for Sunday lunch and although the starter was good the rest of the food was average. There was a lack of information on the menu, my Dad ordered the chocolate brownie for dessert and discovered that there were walnuts in it and that was not mentioned on the menu. The staff were unapologetic about the fact that he could have had a severe reaction to this and seemed extremely unorganised and unmanaged in the restaurant. Our party originally had six guests but dropped to 5 however when we checked the bill when we arrived home, we had been charged for 6 people. Will never be back and cannot understand how the place was ever given 4 stars!

"Pleasantly surprised...fab hotel"
Tony S, 07 Septembre 2016

My fiancée and I stayed in the White Horse for 2 reasons...one to check it out as a wedding venue and two to get a night away from the kids on a spa night. The entrance isn't very much to look in truth but when you go in to the reception you're very pleasantly surprised...it's very light and spacious and the staff are very very pleasant, professional, friendly, welcoming and very accommodating. The room itself was very spacious, very well done up and cleaned to the highest standard I'm sure. The bed was very comfy and it had the usual bells and whistles. The spa and leisure facilities are fabulous...we were attended to by Sandra and she was brilliant at making you feel welcome and relaxed...brilliant and the pool was lovely and clean. The restaurant I've already made my review on...it was out of this world....the food and service was excellent and surpassed what we expected. Based on all the observations we had on the night stay and the wedding fayre we are delighted to say we are going to hold our wedding there. Many thanks for the wonderful stay!

"Won't rush back"
Martin M, 06 Septembre 2016

Service very slow and it was not busy so there really was no excuse for the length of time we had to wait. Food much too expensive. Presentation poor. Having said that the chicken Gordon's I ordered were really good. Garlic fries and chips were also good. I won't rush back but I will try it again sometime in the future.

"function"
pabe275, 06 Septembre 2016

Over this past two months we have attended the White Horse for three of our work functions. Two were retirement doos and the other was a leaving do. From our initial contact with the hotel we could only say everything was exceptional. The staff were friendly, professional, supportive and offered advice in regard to the arrangements. We had separate area in the dinning room which provided us with some privacy but also allowed us to enjoy the atmosphere of the restaurant. We were able to pre-book our meal and our meal was served at the time specified. The food was delicious. We could not fault any aspect of our evenings in the White Horse and would highly recommend it to anyone wishing to plan an event in lovely hotel with convenient parking and professional and friendly staff. We would like to thank Emma Functions manager for all her help and advice and of course to Monica Restaurant Manger and her staff who ensured we had a wonderful evening.

"Bank Holiday Weekend "
x_josey_x, 30 Août 2016

I booked this stay through booking.com for a night away with my family. On booking this, it had stated that breakfast was included, only to arrive and at Reception I was told I had no meal plan with my booking. I was confused as it clearly said upon selecting my dates 'breakfast included' 'book now pay later'. Reservations explained to me that these were in fact filters that's you had to select. Perhaps they should reword this on the site as 'Please click here if you wish to add breakfast' and not 'breakfast included' as to me 'breakfast included' means 'breakfast included'. This matter was resolved but I just wanted to highlight to others this issue. It's funny as I didn't need to click the other filter of 'book now pay later' and this still stood? Also the images advertised are very misleading as the rooms looked to be new and refurbished when in fact they are old and dated with wifi not strong enough at the very back of the hotel, which is where we were placed. The bathroom was ok but the radiator was rusting away. The saying is true, you get what you pay for, so if your looking for a bed for the night whilst on the road then it's ideal :)

"hidden jewel "
richard g, 29 Août 2016

discovered by accident as we couldnt get where we originally intended to go , food and staff were brill , pool , sauna gym all great . easy to find , great location for discovering north coast . cant wait to return and try more of the food menu! oh and the irish ale is a must try !

"Highly Recommend "
Mr&Mrs O, 26 Août 2016

My wife and I stayed at the hotel earlier this month. We are traveling around Ireland and was planning our trip when a lovely lady, Jessica, recommended places to go and things to see. The service was fantastic. Jessica ensured that we always had drinks and we were happy with our food shortly after it arrived. The food was fabulous, I could not fault it. Even with a large group in the other side of the restaurant our food as quick and the staff were attentive. I would highly recommend this hotel to everyone. The restaurant, the staff and the rooms are difficult to fault. I will definitely be returning if we were to find ourselves in the area again.

"great hotel"
Archie W, 23 Août 2016

stayed here on 12/13 th august and both nights entertainment was excellent rooms were very clean and comfortable bathroom had all luxuries you would expect from a top hotel breakfast was buffet and cooked to perfection everything needed for a great weekend away will be coming here for years to come well done

"2 Day Spa Break"
Davey B, 20 Août 2016

Had a fabulous 2 day spa break at the White Horse Hotel in Londonderry. This break included a four course evening meal which was superb. It also included a head, back and shoulder massage in their fabulous spa area. The hotel also includes a pool and well equipped gym, only used the gym on this visit but will be back.

"Spa day & afternoon tea"
KerriThrower, 15 Août 2016

We had a lovely day at White Horse Hotel for spa & afternoon tea. We both had a back massage & reflexology plus use of pool facilities. The pool area is a bit dated & could use a touch up. The afternoon tea was lovely with a great selection. And the prosecco was the best I have tasted. The staff were all great, friendly & helpful. Looking forward to returning.

"Perfect residence"
Diana M, 07 Août 2016

Staying at your hotel was excellent and shall be doing so in the future. we have stayed with you some period past. Car parking was convient and safe and booking an early call was no problem. the location is perfect being outside the city is most preferable. Doctor McColgan and Dianna McColgan

"Wedding "
Christina M, 05 Août 2016

Had my wedding here at end of may. Top class service amazing food great price. The staff were amazing from our booking date right up until we checked out. Would highly recommend. Thank you to issam romona and the team for making our day so special.

"Not too great"
bernard m, 26 Juillet 2016

Stayed one night, a very dated hotel, with dated bathrooms. Unless one wants to travel you have to eat in the hotel. Dinner was ok, but not great value, and bar food stops at 7.00 pm. Broadband was most unreliable and often none existent. Will do my best not to stay again.

"Nice"
rockon0630, 26 Juillet 2016

We were staying at the Best Western White Horse Hotel, and our room was fairly spacious and overall nice. The bathroom seemed nicely updated. We didn't have any complaints about our stay, and we would be likely to choose them again.

"Great Girlie Spa Break"
buddyCoDown, 25 Juillet 2016

My friend and I booked "Here come the girls" spa break and from the moment we arrived until we left we could not find fault with this hotel. The staff were extremely helpful especially Simon in reception and Hassan in the restaurant. We had use of the pool, sauna and steamroom before our fantastic massage in the spa. Later we enjoyed our complimentary cocktails before going to the restaurant where we also had a complimentary glass of wine with our 4 course meal. The choice of food and the service was excellent. I would recommend this deal for any girls looking for a relaxing night away.

"Expected more from a Best Western +"
CCC_wanderlust, 24 Juillet 2016

We had overnight stay here as part of our organized coach bus tour. The room was sufficiently comfortable, although internet connectivity was very slow, even in the lobby area. Our tour group was almost 50 people and we had an included dinner at the restaurant here. It took over two hours for everyone to be served. Breakfast was not any better. Many of us came to the dining area right at 7 a.m. (when breakfast was served) and the restaurant quickly ran out of items, such as the eggs and bacon. The potato pancakes were delicious, though. here are no pubs or restaurants nearby within walking distance, so the only alternative is to dine at the in-house restaurant. It just seemed that the White Horse Hotel was not prepared to accommodate this many people at one time, which is disappointing. T

"Clean hotel but isolated"
DonCreston, 22 Juillet 2016

Hotel is nice, located just off the. Motorway. Only hotel restaurant so have to drive 2 miles to get a selection of eating places. Room clean, staff friendly. Fitness centre with gym, pool and hot tub attached. Wifi not very strong.

"Enjoyable Stay."
ROAD09, 19 Juillet 2016

Myself and the wife stayed here last Thursday and enjoyed it very much. The Hotel is about a 7 - 10 min drive from Derry City and located on the duel carriageway beside the Campsey roundabout. We had a Family room which was spacious with a king sized bed and two single beds, en-suite was very clean and well kept, it had both a shower and bath. I would say the rooms were bigger than both Jury's and Premier inn. The food was very good indeed. There is a very good gym, as well as a pool, steam room(which was not working on our visit) and a sauna. There is ample car-parking. The staff were very nice and friendly. I will definitely go back again.

"Great Lunch"
Alan J, 19 Juillet 2016

Had a lunch here with work friends and what a meal. Great buffet staff were friendly and a friend beside me who is ceolic was very well accomated and vegetarians had a choice. Will be back. The Roast was cooked to perfection and good choice of deserts.

"Nice Location"
travelwitch, 14 Juillet 2016

We stayed at the Best Western White Horse as part of a group and we had a nice stay. The hotel is located just outside of Derry and a good location for touring. Plenty of coach parking and easy access to the hotel for a large or small coach. Hotel staff were very friendly and accommodating. We asked for a fan to help cool our room and one was available. The room we had was small but comfortable. Freshly made shortbread biscuits were with the tea service - and they were lovely. Our room was made smaller as we had an extra small bed to accommodate our boys - but we had plenty of room and we were only there to sleep. Rooms were clean and comfy. We felt safe and secure there and if I was traveling alone, I would stay there. Pool and fitness areas were nice - our boys used the pool area one evening. The restaurant was nice, The food was very nice. The roast beef was some of the most tender and delicious beef I have had in a long time. Bar food was nice too from what my boys had and they had plenty to eat. There is nothing really in walking distance as far as shops or anything, but some areas where you can go for a walk after dinner. It would be a great stop for a business traveler or for folks who have transportation. Good central location! We would most definitely return.

"Enjoyed our stay."
rarmst8544, 07 Juillet 2016

We enjoyed our stay at this Best Western. The hotel is located just outside of the town of Derry. There was plenty of free parking. The young girl at check in was very friendly. The room was great. It was clean and big. The bed was comfortable and the in room Internet worked great. There is a nice restaurant in the hotel. The food was very good. Checkout was easy. We would stay here again.

"Disappointing carvery"
imatchett, 17 Juin 2016

I had stopped at this hotel with a tour group last year for coffee and scones and was impressed with the service etc, so decided to stop with my family for lunch last monday. We decided to take the carvery , which unfortunately was the worse carvery I have ever had, the choice was ham, dried up regenerated stuffed turkey covered in dried up gravy, dried up pork with onions on top, one choice of veg, creamed potatoes or white cubed potatoes which werent cooked properly. We were the first to be served and all of the food was luke warm. the waitress heard us commenting that it wasnt warm and offered to heat it up, I dread to think what the customers after us were given.Unfortunately my aunt who was paying for it would not let me complain at the time but I felt that you should be aware that your carvery is definitely not 4 star standard.

"Exceeded expectations on service and food"
Graham S, 13 Juin 2016

I am lucky enough to work in the food industry and travel a lot in the UK and Ireland for work, so have a great experience of hotels, service and out-of-home food. I stayed overnight in the Best Western hotel and had minimal expectations on my trip, as Best Westerns can sometimes be hit and miss. Note, I stayed in the hotel in January this year and have only just got chance to review the excellent service and food here. I was really overjoyed by the service, I love that feeling you get when someone goes over and above their call of duty and the man on reception certainly did. He helped source me toothbrush, and hair product that I had left behind. It sounds like a small thing but the manner in which he did so was genuine! The food was exceptional. It was Indian themed, and the cod dish I had was amazing! The sauce had delicate spices and fresh flaky cod with added little Indian deconstructed bhaji was like something I'd never had before. I bumped into the chef at reception and congratulated him on his good work. I have rebooked to stay here again on 29th June it was such a good place. ? Hopefully the service and food was as good as last time.

"Country location, handy for the city."
Honisoiquimalypense, 05 Juin 2016

Decided to stay here on my visit to Londonderry as I wanted to be near the city but in the country. The hotel is quite nice and the reception area modern and airy. Check in was efficient and friendly. We had rooms 211 and 212 - both were identical. The rooms are spacious and there is plenty of laying out space. There is a flat screen TV, drawers, queen sized bed, table chairs, safety deposit box, wardrobe. The bathroom is quite modern but I didn't like the bath/shower as the water flow - on the hot tap - was quite slow( the water was boiling though). All in all a decent nights sleep. BIG beef was thta the continental breakfast which was not included in the room price - was really poor. Most of the food was gone and to be honest there was not much quality there. The music was just awful!

"Beautiful for Weddings"
Laura T, 01 Juin 2016

My friend recently had her wedding in The White Horse, and what a day it was! Everything was perfect, and the staff really went the extra mile to provide an excellent service. We stayed overnight, and found our room comfortable, spacious and clean. Breakfast in the morning was delicious - and restaurant staff very helpful. Special mention to Jill on Reception, and also Ramona who were fantastic!

"Excellent"
John G, 25 Mai 2016

This a quality hotel, the restaurant service and food was excellent. The room was clean and comfortable. Only one minor thing, the bathroom was a little small. I did not expect this standard from a Best Western, as I have stayed in others which were not so good. Well done White Horse

"Family meal"
paulvickery_12, 24 Mai 2016

Beautiful food at this hotel and the staff are fantastic . Portions are good and food is hot and well presented. Will deffinatly return . The area we ate in was clean and decorated to a high standard . I are from the Indian menu and it was delicious . Great choice of menu and some fab desserts.

"Very good"
Tim A, 22 Mai 2016

Stayed here over valentine's Weekend. Lovely hotel...rooms are clean and spacious with modern decor. Bathrooms have everything you need and are spotless. Only down side we had was the service in the restaurant....1st night they got my partners order wrong and 2nd night they forgot about our deserts. Anyway overall we had a great time...we didn't use the leisure facilities so can't comment on them.

"Very good hotel and friendly staff"
WiltshireWizard, 22 Mai 2016

Stayed for two night, and used the gym and pool on the second evening. Wish I had used them on the first evening as well. Very well fitting out gym and nice sized pool with sauna. Hotel Reception and staff helpful and pleasant. Room was very nice and clean. Bed and pillows both firm and clean, the pillows are a nice change from a lot of Hotels who think marshmallow like pillows are acceptable. Dinner and breakfast were both very good, the restaurant and bar staff were all very helpful and attentive. The only reason I have not given the Hotel 5 stars is the Internet access. The only place that there was a strong, consistent service was in the Reception area. In the bar, restaurant and especially the room the WiFi signal was next to useless. I was informed that this is being looked at, so maybe it will be get better soon.

"Not 4 star for me"
User, 19 Mai 2016

First point for anybody using a GPS is not to put in Clooney Road to find this place but Donnybrewer Road! Located off a motorway the location is not very picturesque. Rooms are small and cramped. Breakfast was poor for the price in the morning. Overall very underwhelmed.

"Really good hotel, food is gorgeous!"
LouKev15, 16 Mai 2016

Stayed here with my family and we had a lovely stay. Food was absolutely gorgeous and staff were lovely! Our room was a little dark but it had everything we needed so we were happy. It's the perfect hotel if you want somewhere outside the city and I would definitely stay here again.

"Welcoming staff"
diana057, 06 Mai 2016

Went for girlie stay with my daughters. We had a dinner, bed and breakfast break with a beauty treatment. Spa staff and facilities excellent. Hotel staff so friendly and helpful. The food good and value for money. Definitely will return!

"fantastic stay"
sfinn12016, 06 Mai 2016

Stayed here 3 weeks ago, myself and my partner for 2 night break. The staff were so friendly and helpful. Are 1st room was not what we had expected and I think the staff member had seen the disappointment in are faces and came back to the room with a offer of an other room has soon as we seen the new room we were over the moon with it. The bar was llovely and staff was very friendly enjoyed a lovely strawberry daiquiri and a few glasses of wine. The restaurant food was amazing. All in all I didn't want to go home. Will definitely go back.

"Very satisfactory."
Della B, 03 Mai 2016

Nice clean hotel. Very friendly staff in all departments of the hotel. Good food especially breakfast. Quiet room and very comfortable beds. I'm a clean freak so checked the bedlinen. Absolutely spotless.

"Alright"
Harry S, 27 Avril 2016

Good hotel with lovely staff. Had a restaurant meal which was both lovely and good value Breakfast not to good. Great if you like deep fried potato bread, mushrooms and white/black pudding. I prefer shallow frying pan and some fried soda wud have been great! Hotel only 10 mins in car to city centre. Will b back in May without the breakfast!

"Excellent"
Steven M, 25 Avril 2016

Stay here for one night as a group of 3, arrival very straight forward and welcoming. Rooms were clean and tidy. Went to the bar after food service had finished but we were still served. Food was outstanding. Stayed in the bar and enjoyed the entertainment. We had a 5.30am start, the night porter had made the three of us a full breakfast and nothing was a problem. Outstanding service from all the staff we met. If only all hotels where like this !

"Very Disappointed"
arthurmcmahon, 24 Avril 2016

We stayed here in 1980 and rooms have changed very little OK as a budget hotel but not priced accordingly, bed comfortable and warm. Meal ok but expensive wifi only work some times I will stay elsewhere next time in area,

"Left feeling misled"
lbg1967, 24 Avril 2016

Booked a package to get away for one day of walking and visiting family after comparing with other establishments. According to website a four course meal with bottle of wine was included in the package and this looked pretty competitive. At the end of the meal were presented with a bill for the difference with a voucher none of the staff cared to mention. We tried to clarify at check out but the Manager did not even attempt to apologise for what at best was a misunderstanding and at worst misrepresentation . The food was actually very good though the service unimpressive but what spoiled it for us was the feeling to have been taken advantage of. The room was spacious but cold. Could not use the safe as locked. The gym looked impressive. The pool facilities looked bland and in need of TLC and the female changing was out of order. All in all I seriously doubt we will be back.

"business trip,again"
potteringaround2015, 23 Avril 2016

stopped here short notice on a very wet and windy (sleet and hail to boot) work trip. Very friendly staff, cracking chat off the barman, food was very good and very reasonable. Rooms were clean, modern and comfortable.

"Excellent two night stay"
Diane M, 23 Avril 2016

Great two night stay at this hotel. Swimming pool and spa facilities good. Rooms clean. Food good and staff friendly. Great value hotel break. A nice distance from the city centre - excellent packages available. Would recommend.

"Good base for touring Donegal & Antrim"
RandyOToole, 15 Avril 2016

Our room was well sized & comfortable although the bathroom was squat especially the shower unit which was barely functional. Staff were very friendly and the leisure facilities were better than expected. As regards the hotel location, it's far from a hop and skip to Derry city itself, but it is perfectly located for visiting Malin Head, Portrush, Giants causeway, etc.

"Weekend break"
Josephine R, 14 Avril 2016

Stayed last weekend and had a great time from the lovely room delicious food and the fabulous friendly staff who couldn't do enough for us we will return. Although it is out of the centre it is a direct road into city centre and only took 10 mins or so. Pack a swimsuit the leisure facilities where excellent ????

"Great Hotel"
Wilsie8, 13 Avril 2016

My wife and I took our 4 children to the White Horse for one night and were not disappointed. I have previously stayed there on business and have always found the staff very kind,friendly but not over bearing. The food is first class and well portioned. We used the leisure facilities which were more than adequate. The only criticism I would have is that when you are booking online you confirm a price, only to be contacted the following day to inform you that your reservation would be an extra £30. We paid £119 for two adults and four children plus the extra £30 which totalled £149. So it can be quite expensive also taking into consideration a family meal in the restaurant and a few night caps. But overall very good albeit expensive. Maybe the management would consider family deals.

"From Whitehorse, Yukon to The White Horse Hotel"
crossleilah, 06 Avril 2016

After a long, long day. we found this amazing hotel and their staff. We arrived late and not only did they find room for the three of us, but they opened the kitchen and prepared us a simple delicious snack. Breakfast was good.

"Here come the girls"
BatNBall56, 06 Avril 2016

I arranged this package for myself and my friends and for £80 each for cocktail on arrival, 30 min facial, 4 course meal with glass of bubbly, bed and breakfast I was well impressed. The value was amazing. Resturant staff were so friendly. The only thing I would have any issues with is being offered a mijito without mint... as it was being poured from a premixed pouch. Since my cocktail was free I wouldn't worry too much. However when buying my own drink I'd be a bit disappointed with this, thats why we stuck with the fuzzy navel cocktails which were tasty. I'll be back, highly recommend this package.

"Very comfortable bed"
Zabka, 05 Avril 2016

We enjoyed our stay but there is couple of things I would change. What I missed was Spa menu in the room. I wanted to book a treatment but by the time I decided to go downstairs to the reception to see the menu, the Spa was closed. It would be nice to have at least some idea what treatments are on offer in the room file. Also the wifi was hit and miss. The on site restaurant had very good and efficient staff but unfortunately there was only two vegetarian options (pasta and halloumi). The halloumi was very tasty but as we stayed for two nights, we eat in a restaurant close by the second night as I did not feel like having pasta and did not want to have halloumi two days in the row. Also they had a young boy playing piano on the night we visited, and he was very good. It was lovely to hear live music, just 'loud' enough not to disturb conversation. Our bed was very comfortable and all the staff were great so if we are again in the area, we would not hesitate to stay here again.

"Great Lunch"
John M, 04 Avril 2016

I stopped here for lunch recently while on business. It was very pleasant, well presented, well cooked, well priced and well served. I would not hesitate to stop by again. I didn't stay overnight so can't comment but if I ever have the need to, I will.

"Spa break"
kl030213, 03 Avril 2016

We had an over night stay for me and my mummy, a spa treatment each, 4 course evening meal and a shopping centre voucher. The staff couldn't have been any more helpful or nicer. Food was second to none. Live music in the bar. Friendly and welcoming atmosphere. Would defo recommend. Will be back again soon. Thank you.

"AMAZING AFTERNOON TEA!!!"
dec0042016, 02 Avril 2016

One of the best and most filling afternoon tea's I have had! You get loads for what you pay. Staff I have to say were very friendly and attentive. Our afternoon tea was served in the lovely foyer looking out over a little side garden.

"Didn't get the room that I had booked"
Brídín H, 01 Avril 2016

I had booked a Deluxe executive room and we got a double standard room which i was very disappointed. I went 2 reception 2 say so and i was told that is was a deluxe room IT WASN'T!!! The room we got was ok so i let it go over my head. Also every morning when we went 4 breakfast we were told we were room only, which we weren't. Food in the restaurant was way over priced. Also on arriving when you enter the main door there was no sign 2 say where reception was as you are greeted with 2 large doors. We also went 2 get ourselves book in for a beauty treatment, but we were told that i had 2 ring David myself 2 book us in as the beauty staff r not on site so we just didn't bother, Goodness they mustn't need the trade.

"Easter 2016"
45wm, 31 Mars 2016

First time at this hotel,from the moment we arrived everything was positive. Carvery lunch was excellent considering the number catered for. Our room was very good, clean,fresh and nothing extra required. Breakfasts on both days were hot,fresh and ample. Our evening meal again excellent prompt service and attentive staff. The staff throughout the hotel were very helpful and well mannered. We will certainly return to this hotel

"Lovely breakfast"
calsilver77, 24 Mars 2016

We just came into the restaurant for breakfast. It's a breakfast buffet~ cooked & continental and the staff offer tea/coffee/porridge. Good hearty breakfast. Staff were really helpful and nice. Pleasant calm surroundings and pay at the till at the end.

"Not the Best anymore!"
bell9692, 13 Mars 2016

Stayed here on the Sparkle offer and having been here on numerous other breaks had no qualms or worries about returning. Oh dear, now while the and good standard of house keeping is maintained the restaurant service was a circus. My seafood chowder arrived just tepid, letting it down. Main course came with cold champ and cold gravy with a skin on it. Time for dessert and time came and went for us and 3 other guests who waited 20minutes on it being plated up. We had all ordered the cheese cake eventually theirs came.. but then we were told after another 10 minutes they had run out! They did provide alternatives from A La Carte and were glad as the other 3 guests said theirs was awful. As a gesture we all treated to a glass of Prosecco. Gave up on the tea and coffee as it had obviously been forgotten about. After asking I was brought a single cup of tea, no sugar or anything else. We had such a laugh with the other 3 guests saying we might as well just sleep at our table as it was nearly time for breakfast. This restaurant used to be run with precision and flare sadly its all gone, and we decided after an uninspiring breakfast our Best Western days are over.

"Great Hotel and Staff You Must Try It"
maxiBelfast, 04 Mars 2016

Just back from a lovely break in the White Horse in Derry. What an excellent hotel . The Staff are so friendly helpful and genuine. Our room was more than adequate cleaned everyday to a high standard The reception staff could not be more helpful special mention to Ramonna Chloe and Emma David in the leisure centre was very helpful great gym and pool The food was excellent we started with a great breakfast hand made pork sausages great. Margaret who served us was lovely The evening meal was great l a very high standard with very professional service from David and Karen The chef must get a lot of credit thanks Noel Will definitely be returning and recommending the white horse to family and friends

"Enjoyable"
22kevin, 02 Mars 2016

Had an enjoyable stay at this Hotel, room was a bit small but totally adequate. We had a lovely meal in the restaurant along with a bottle of wine as we were on a living social voucher so excellent value. Staff all very pleasant with good leisure facilities, karaoke in the bar Saturday night was good fun so, we would not hesitate in returning to the White horse for another short break, Thank you.

"Second visit not as good"
SlurredWords, 22 Février 2016

My partner and i visited in the summer for an overnight stay and were very impressed by the hotel. Very clean, modern rooms. Excellent friendly staff, we used the pool and leisure facilities and ate in the restaurant, the food was amazing and we loved the cocktails. We used the taxi service and the hotel supplied us with vouchers which was a bonus. The breakfast was buffet style and although was only served til 10am we couldn't fault it. We went home and raved about the hotel. So getting the opportunity to book again we jumped at the chance, this time we booked a package through the website directly which included a 4 course evening meal bottle of wine, breakfast and use of leisure facilities for 99pound which is a great offer. Unfortunately the taxi firm no longer does the vouchers to and from the hotel so about seven pound in a taxi from town/station. Check in was friendly whic was good, we were in room 201, standard double which was smallish but well decorated and for the most part clean, we did notice a few cobwebs and a bit of wallpaper peeling off, just general wear and tear. Once checked in we went down to the pool, unfortunately there was kids swimming lessons on which took up the majority of the pool and was very noisy so we thought we'd just come back in an hour as the pool opens till 7pm but we were informed there was lessons on all evening. Very disappointing as the use of the leisure facilities was the main reason we choose to come back to this hotel instead of a city centre one. We decided to sample some cocktails before dinner, the first one pearl harbour was lovely but the second golden cadillac definitely wasn't made correctly and didn't taste great. Dinner was lovely, and the bottle of wine was a bonus. We had a restless nights sleep being at the front of the corridor we heard quite a few doors banging and guest coming back to their room and the room beside us was banging around quite late. There was a strange ticking/cracking noise thoughout the night, at first i thought it was the radiator heating up but i think it was either the window or just the walls, if ur a deep sleeper u probably won't notice it but as a light sleeper it drove me insane. The pillows were a bit hard for my liking too but they do have others available on request. The shower isn't great, small shower head that you can't detach with low pressure but nice bathroom with shampoo shower gel etc supplied. Breakfast this time was good, selve self continental and order of a menu cooked breakfast served with tea or coffee. We requsted a slightly later check out at 1pm rather than noon which was granted 4 no extra charge. All in all a lovely, clean, friendly hotel but a disappointing stay for us in comparison to our last stay. For that reason we probably won't be returning.

"Brilliant overnight stay"
MeaganJoyce, 21 Février 2016

We stayed here on Saturday 20th February for one night on a Girls Spa Break package for my sisters birthday and it was worth every single penny!! Staff were fantastic - all very welcoming, friendly and very helpful!! We had a cocktail on arrival (lovely), dinner in the restaurant (fantastic) and when the staff found out we were here for a birthday they brought a cake out and sang happy birthday!! We then stayed in the bar for karaoke for the evening! On the Sunday we had breakfast and then spent the remainder of the morning in the swimming pool, steam room and sauna with a massage in the middle of this! there was no rush to leave our rooms! Before we left we had a carvery in the restaurant! the food was great , entertainment great, staff great and spa facilities great I would definitely recommend this hotel to all Thanks for making it a great weekend

"Excellent Customer Service"
Veronica T, 18 Février 2016

Amazing friendly and helpful staff. Great front of house very welcoming. Good food and excellent hospitality throughout our stay. Good amenities with easy access. Reception area exceptionally professional and friendly. Rommel cleaned to a very high standard. Looking forward to next visit found it better than other local hotels. Very reasonably priced. Close to the city but would need own transport to commute. Quiet location Ample parking.

"Midweek Magic"
16mas, 02 Février 2016

We stayed in the Hotel for two nights booking in on a Wednesday and leaving on Friday. From the moment of arrival to checking out we were treated like VIPs! The room was immaculate and had lovely decor. Of course there were the usual free toiletries,tea and coffee making facilities etc. The towels in the beautiful bathroom were massive as well as fluffy! Maid service was daily! In the restaurant for breakfast the service was excellent with great attention to detail. The same applied to the evening meal which was delicious.The staff throughout the hotel were friendly and courteous. We used the pool on several occassions and also the sauna again all in pristine condition. This was our third visit to the White Horse and will certainly not be our last.

"Lovely hotel with fantastic friendly staff"
Fiona B, 31 Janvier 2016

A lovely hotel with all the right ingredients best hotel staff i have met in a long time friendly courteous and just cannot do enough for you. Definitely will be back. Lovely warm welcome and great spa and pool. Restaurant lovely and room modern decor. Although not in the centre of Derry a lovely quiet area C

"Leisure break for wifes birthday."
Joe21012016, 30 Janvier 2016

2 night stay in January. Staff as friendly and efficient as usual. Hotel not just as busy as usual, but still had a great time. Meals in restaurant were first class. Chef must be congratulated. Will definitely be back

"60th Birthday Treat"
jacqueline h, 27 Janvier 2016

We booked a relaxing overnight stay as an extra treat for my husband's birthday took a chance on an offer we received by email that looked too good to be true. The hotel was ten minutes by car from Londonderry, very welcoming, clean and tidy, We arrived a little early for booking in and were given tea in reception while we waited, booked into a lovely room very spacious clean and comfortable. The staff were helpful we had use of leisure facilities if we choose to, but after an afternoon shopping in Londonderry we just relaxed in our room then went down to sit by the open fire before going into the restaurant for our meal and bottle of wine, which was all part of the package. The food was very good, I had the lamb and my husband the steak both were well cooked and presented, the staff were attentive and friendly and we were well fed after our three courses and bottle of wine. We sat by the fire until the evening entertainment started in the bar area, the male singer did a great job and sang non-stop for the rest of the night we were all singing along. Would not hesitate to recommend the hotel for a short stay.

"January stay"
SteBrizz, 21 Janvier 2016

Stayed for one night. Reception and staff helpful and pleasant. Room very modern but only small bath. Good sized tv. Reasonable priced food. Only problem was I had an interconnecting room which means you can hear the tv word for word of next room and also any conversations they have. Spoilt what was an otherwise enjoyable stay.

"Nice Hotel, Very reasonably priced"
rags11riches, 18 Janvier 2016

This is my 2nd stay at this hotel. Great value for money. Lovely big open fire in hotel lobby as well. Room is more than adequate and very comfortable. Good nights sleep. Breakfast was served hot and had a great choice. Very tasty. Evening meal was fairly priced and great local produce. Overall happy with stay. One downside is after 7 days I have still not got my holding money back

"The most ill mannered staff "
smurf2710, 14 Janvier 2016

Hi I recently stay at your hotel. First of all I would like to say thank you to the staff who dealt with us on our arrival, they were extremely accommodating. However from this point on everything went down hill. We were offered a place on the party night due to a group dropping out. Oh how unfortunate we all now feel for saying yes. The food was beautiful however one member of our party found a hair in her main dinner. When we made the staff aware of this problem they were anything but accommodating, in fact referred to our particular member as, 'That one.' Not only was this extremely ill mannered, it destroyed the mood of the whole table. It was even more sole destroying having to endure the mannerisms of the staff for the remainder of our meal, in particular two short haired blonde women. We didn't let this dampen our mood however to my absolute disgust the next morning as I was cleaning the room and sorting my stuff out to leave, it came to my attention that there were a dirty pair of boxers under the bed, which certainly did not belong to me and my friend. Surely the beds would be moved to ensure the facilities were to an extremely high cleanliness level. When staff were made aware of this issue, it took over 30minutes to address the issue. As the group and myself checked out we made the manager aware of the problems we experienced and we were informed that somebody would contact us. Still no word two weeks on, therefore one of our members emailed the manager. The reply was little to be desired, and we were accused of breaking a bed, which was most certainly not the case. All in all, I can most definitely say that I will not be back due to the service experienced by some of the staff. They were incoherent and very unhelpful and I have chosen to not state any names. If you are looking for a nice relaxing get away, go somewhere else. It will result in you leaving feeling quite inferior due to some of the mannerisms experienced.

"Excellent"
dorothy k, 11 Janvier 2016

Enjoyed a lovely Christmas break, staff friendly, helpful and the food was excellent. Would consider the same break for next year. Mr & Mrs Allen. We enjoyed the nighttime entertainment in the bar/restaurant.

"Good price and leisure installations"
FranciscoZamariao, 07 Janvier 2016

Very nice hotel, with welcoming service, friendly personel and the best : a very complete fitness center and big swimming pool. I really enjoyed my stay there, including food at their restaurant and a special night with group playing at the bar. I recommend this place :-)

"A Great time was had by all."
RedBossie, 04 Janvier 2016

I booked two rooms so my daughter and her partner and my wife and I could chill out.We had a meal with our booking it was fantastic from the starter to the coffee,the staff in the resturarnt were great and the young man playing the piano was a lovely touch. After the meal we went to the bar were another fine singer entered us to the we small hours,we all had a ball and will be back. A big well done to all the staff????????????

"New Years overnight ball"
HZalewska, 01 Janvier 2016

Very, and I mean very good hotel. From the very beginning staff was very nice, friendly and helpful. The rooms was big with comfortable beds. The room service is brilliant. You can get free Wi-Fi, access to the gym, pool, sauna and steam room. Now ....the food. Food is brilliant. Served very quickly and warm. He duck leg was finger licking, the potato and leek soup very tasty and warming, the main course- beef so juicy and tender. All amazing. Desert was fantastic, light and refreshing after big dinner with coffee and mints. The nest day breakfast was brilliant too! This place is a hidden gem. Worth going back

"Wedding "
Gerard D, 17 Décembre 2015

Absolutely fantastic venue, Mr David jw Pollock is the main man there, this guy runs a tight ship, effectively and friendly he is a gem and so friendly welcoming and makes you feel at home. Seánna Gillespie was our wedding planner she was amazing a top woman who made our day perfect! Her planning and 1-1 meetings with me and my wife outlined our needs and she met everyone them also great at helpibg with advice and all round a great wedding planner and person, and David made it run perfect with a great team and anazing modern quality venue, the food is 5 star quality here and service was swift, friendly and 100%, the rooms are so clean modern and this venue ticks all the boxs if anyone is looking a ??????????wedding venue or a nice hotel in Derry-Londonderry and want excellent service and facility's book this venue and ask from david jw pollock & seánna gillespie they are the best team.... Thank you white horse..

"Fantastic evening "
kpj84, 05 Décembre 2015

We celebrated a special family birthday in the White Horse Hotel tonight and had the loveliest experience. Such special treatment from our lovely server in the restaurant, Monika and excellent food throughout the courses. A special mention for the amuse bouches! The hotel has a lovely family feel and is beautifully decorated for Christmas. Thanks for a wonderful night.

"A hidden gem"
Secularkid, 16 Novembre 2015

Stayed here for one night on business and the hotel and staff exceeded my expectations. It may look dated but the hotel is more than comfortable and very clean. The food in the restaurant was excellent and very reasonable.

"Leasure facilities are excellent"
Norman C, 03 Novembre 2015

We have stayed here several times over the last few years,the hotel has been upgraded to a four star,which in my opinion is right on the money. The rooms are excellent spotless and really comfortable. The leasure facilities are excellent pool,sauna, and steam room. The food whilst being big portions is of a extremely high standard and definitely value for money . The staff make you feel at home,can't wait until we stay again.

"Worth the trip"
Bargee69, 02 Novembre 2015

Great Hotel all the staff was very friendly & helpful, especially Tyler on reception, nothing was too much trouble a credit to Hotel. Breakfast was wonderful. It's a shame I didn't get to try the restaurant. Although it's a bit out of town it's well worth the journey, will defiantly be staying here again.

"Halloween 2015"
Pepsi49, 01 Novembre 2015

Just had yet another fabulous time in white Horse Hotel. It has been, is & hopefully always will remain the most amazing & fantastic place to be not just at Halloween but any other time of year. Thank you to Issam, Liz, Ramona, Jill, Cecilia, Amanda, Emma, Monika, Karen, Margaret, Valerie, Tyler, James, Anthony, Cahill, the housekeeping, lleisure staff & everyone else, too numerous too mention for everything you have & continue to do for myself, Michael, Pamela & last but not least my gorgeous wee godson Alfie. Also finally want to say a massive thank you for Michael & my invite into the Campsie Suite on 4 October (Charity Day at the Races followed by the World Rugby Cup game Ireland v Italy). It was a lovely gesture & turned out a wonderful day. Thank you one & all. See you all soon xx

"Four star what?"
Brenda S, 27 Octobre 2015

This hotel by far has a brilliant web site which is so deceiving. 80's hotel with good staff. The pool is terrible, cold and not clean by a mile. The tiles were black and the kids pool had debris. I took my kids out after 10 mins. No armbands for sale or to borrow. The bedroom was adequate if you were in a 2 star hotel - not the stated 4*. Grubby through and through. A disgrace for the tourist board to rate this hotel 4 star - what were they thinking? The dinner was good but the breakfast wasn't. There was little choice. We booked for 2 nights but had to leave after one. On arrival in the carpark we should have stuck with our gut feeling of not going in. Went on to Limavady to stay on a real 4 star hotel. Different world altogether. On the plus side the staff were brilliant - shame about the hotel itself.

"Mixed Feelings"
Gavin G, 15 Octobre 2015

Booked the couples night for myself and my wife as a wee treat. Price was very good and was easy to make a reservation. Grounds to the hotel could do with a an upgrade. Staff on arrival were very friendly and hotel was nicely decorated. Sparkling wine and treats were in our room which was a lovely touch and very much appreciated. Made use of the swimming pool and stream room which was very relaxing after a long drive and shopping in the city centre. Staff in the restaurant were also very friendly and the food was beautiful. Rooms were clean and well decorated. The only let down was when I discovered a facecloth in the top of the slide robes covered in blood and other bodily fluids. Took the edge off what was a lovely night. I informed reception so hopefully this was passed on to housekeeping. Breakfast was ordered to the room but had to phone down to reception as it was late and without sauces. I come from a hotel background and a few small changes this could be a fantastic hotel.

"Fawlty Towers"
Erialc14, 08 Octobre 2015

Booked a table at 68 Clooney for 6 adults and 2 children 04/10/15 at 2pm. Whilst the food was nice, I can only describe the service as akin to Fawlty Towers! When ordering starters we were told that there was no melon for the children. They made do with bread rolls. We had to ask for butter. We had to ask for drinks. When the server was collecting our starter plates, we ordered pizza and chicken goujons for the 2 children. The adults went up to get our dinner and had our dinner finished by the time the children's meals arrived. We had to ask at least twice what had happened to the relatively uncomplicated order of pizza and chicken goujons. When informed that we were still waiting (20-30 mins later) one of your waiting staff realised how ridiculous this was and ran towards the kitchen. You can imagine how enjoyable our dinner was, trying to entertain an increasingly hungry 7 year old and 3 year old, who had to watch the adults eat and wonder where their food was. When it came to desert it seems your staff couldn't coordinate that either. The children requested one 'poke' and one jelly and ice cream... First two pokes arrived and then two jelly and ice cream. Again we had to keep asking for what we'd ordered. To top it all off, a member of staff very promptly came to our table to ask/check what everyone had had... It seems they can be efficient sometimes! When I went to pay, he then asked me to sign up for a loyalty scheme, which I refused. It was like a bad joke. There seemed to be a large function going on at the same time, however this is no excuse for such a poor standard of service. Very off putting for everyone. We will not return.

"Weekend break - loved it!"
Gillian A, 04 Octobre 2015

We stayed at the White Horse for a weekend birthday break and couldn't fault it. The staff were more than helpful and friendly. The nicest thing was the owner and his wife were there and made everyone feel more than welcome. We dinned in the restaurant on Saturday night and the food was excellent. Would definitely recommend it and we will most certainly be back!

"Choir Dinner"
bmcor6078, 02 Octobre 2015

On Friday 25th Sept our church choir (20) had their dinner in the Campsie Suite. I would just like to thank the White Horse staff most sincerely for the excellent dinner and first class service. There was an ample amount of food , very tasty and most importantly very hot. Thankyou so much Barbara McCorkell.

"Nice Hotel"
2torontotraveller, 25 Septembre 2015

We stayed at the White Horse Hotel as we wanted to tour Derry the next day. The hotel room itself was very lovely with lots of storage. The twin beds were the most comfortable of all the beds that we have slept on in Ireland. The only problem that we encountered was the shower didn't work properly as only the hot water made it through the nozzle. We told the receptionist so hopefully this is corrected for the next visitor. The hotel is located outside of Derry and is about a 15 minute drive back to walled city. We did not mind this as the hotel was very quiet and the drive is fairly easy. We did not have time to make use of the pool but they have excellent hours at 6:30 am to 10:00 pm. The wifi was free and worked well.

"Lovely stay"
goldentrain, 18 Septembre 2015

I was pleasantly surprised when I stayed at this hotel. The room I had was on the groundfloor, it was pretty spacious and clean, the bed was really comfy. The bathroom was nice, just was you need (if you're happy with just a shower and no bathtub) and spotlessly clean. Derry is just a short drive away. I would definitely recommend this hotel.

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