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Best Western Plus White Horse Hotel, Londonderry

4.0/5  - basé sur 611 notations.
68 Clooney Road, BT47 3PA, Londonderry, Great Britain - See map

If you are looking for a Warm Welcome, Style, Fine Food, Great Service and Comfortable Accommodation, look no further than the 4 Star Best Western Plus White Horse Hotel. Ideally located along the main Causeway Coastal Route and only minutes from Derry-Londonderry’s 17th Century Walled City Centre, this Four Star establishment offers all the luxurious amenities that guests would expect whether their visit is for leisure, business, conference, banqueting or just a memorable meal. Situated minutes from the City Centre (6 miles), City of Derry Airport (3 miles), Faughan Valley Golf Course (3 miles), River Faughan for fishing (2 miles) the Main Dual Carriageway to the Causeway Coast, Wild Atlantic Way, The White Horse Hotel can offer a wide range of things to see and do both in the surrounding area and within the hotel itself. We place an emphasis on personal and friendly service with attention to detail and during your stay we even provide fresh homemade cookies in your room!

Best Western Plus

White Horse Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 611 guest reviews
NOTE ISSUED
Excellent
346
Very Good
146
Average
66
Poor
25
Terrible
27
REFER TO NOTICE
Business Business
70
Couples Couples
202
Family Family
171
Friends getaway Friends getaway
105
Solo travel Solo travel
11
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Question before you book"

3
09/07/2018

Overall, our stay here was fine. The hotel was clean and comfortable and, for the first night of our two nights, very quiet. However, for the second night, the loud music from an event in their banquet room kept us awake past 1 am. The hotel is small enough that the majority, if not all, of the rooms would not have been far enough away to escape the noise. Before you book this hotel as a place for you to sleep and gain rest from a travel day, ask if their banquet room has been reserved for such a festive party.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Peggy, Thanks you for your review. We do apologise that the event on in the hotel disturbed your stay with us, we usually try to ensure anyone attending these event stays in the rooms closest to the function room so those who are not attending the event have our rooms that are further away from the function rooms which are not affected by the noise of a band or DJ. Unfortunately this did not happen on this occasion and we do only apologise. We hope this does not affect your staying with us in the future and we look forward to your return. Kind regards Kimberly

"Best western white horse hotel.. is one of the best.."

5
04/07/2018

I just wanted to send you a huge thank you so much from myself and my sister to all your staff in the stunning best western white horse hotel, restaurant and bar. Right from the start we were treated with so much kindness and care, every single person we met were so kind and attentive and helpful...the atmosphere was so friendly, the food was amazing and entertainment in the bar was great on the Saturday night... thank you all so so much, our room was top class... felt like a VIP... and it was great seeing so many people smiling and enjoying being there.. staff and visitors. I'm already telling everyone I definitely will be booking again and for longer next time.. Great food, amazing room, best of service, friendly, caring and attentive. Great memories made with my sister... Thank you. Helen and Eileen.. x

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Helen & Eileen, Thank you for your very kind review, I will be sure to pass on to all the team. We look forward to welcoming back to the hotel in the future. Kind regards Kimberly

"Hen Party Weekend"

5
01/07/2018

8 of us stayed at The White Horse over a weekend for my friends Hen Weekend. I honestly cannot fault this hotel. The rooms were so comfortable, with access to all we needed. The blackout curtains were a big plus! We had a cocktail class in the hotel, in our own private room, the craic was lethal, and such a good way of everybody gelling. We ate in the restaurant, fantastic food and service. We all piled into the bar for the rest of the night, again great craic. I know a few of our group availed of the pool and Jacuzzi on the last morning and loved it. Nothing was too much trouble for staff here, including bringing extra sugar to the room this morning along with a jug of fresh milk as we aren't fussed on the longlife stuff. I am so glad I chose this hotel for our weekend, it was perfect.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Norz, Thank you for you fabulous review. I will be sure to pass on to all our team your kind words. We look forward to welcoming you back again in the future. Kind regards Kimberly

"Lovely Stay"

5
30/06/2018

Stayed here recently with my husband and toddler and we really enjoyed our stay. We had requested a cot in the room which was there on arrival, and there was plenty of space, even had a couch. Located outside of the city centre but that is not bother us as we were staying in the hotel for the evening anyway. We did order room service, soup, and it was only average unfortunately. We did not avail of the breakfast in the hotel so can't comment on that. What definitely recommend due to space in the rooms.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Sonya, Thank you for you lovely review, we are so please you had a great family get away. We look forward to welcoming you back again in the future. Kind regards Kimberly

"Great to be back!"

5
24/06/2018

Just finishing up a 2 night break at this great wee hotel. Once again we've had a brilliant weekend and been well looked after. Enjoyed the pool and jacuzzi on both days. Had a fantastic meal in the 68 Clooney on the Friday evening (Can recommend the sirloin and bernaise sauce- yum!) can't wait to come back. :)

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Sinead, Fantastic that you had a wonderful stay. I will pass on your kind words to our team. We look forward to seeing you again soon. Kind regards Kimberly

"Pretty Good"

4
23/06/2018

The room was fine, comfy and clean. It had a heated towel rack too, useful for drying some clothing that I washed in the sink. The dining area was a little puzzling. I was part of a tour group, and it was strictly ordained what tables we were allowed to eat at and which ones were forbidden to us. The next morning there was a great deal of confusion as to whether we were allowed to eat the cooked or merely the continental breakfast. I think this hotel would be great for a wedding reception or rehearsal dinner. Ordinary tourists might want to consider other options.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jonathan, We are pleased you had an enjoyable stay. With regards to seating, we allocated areas for our groups in our restaurant to ensure efficient serve to each group / resident dining with us. We hope you get the chance to come back to our wonderful city. Kind regards Kimberly

"Superb food"

5
22/06/2018

Held a work event here recently. Very comfortable surroundings. Clean and good parking. Staff very helpful especially with setting up room and food superb! The participant evaluations all commented on the amazing food.

"Short break in Derry"

5
19/06/2018

I have just spent a few days at this hotel whilst visiting family in Derry. I cannot fault the hotel, the rooms are clean spacious and have all the facilities you would expect and require. Breakfast was everything I'd hoped for serving a delicious Ulster fry!! We did eat in the restaurant on one night during our stay and I have say the meal was excellent and believe me you will not leave hungry. All the staff are lovely, friendly and eager to help at all times. However a special mention has to be given to Danielle on reception who has been so helpful during our stay with everything from sorting out taxis, advice,to calling me when out and about with train times to help us get to our next destination. Thanks Danielle you have been a star and one of the friendliest and helpful people I've met at any hotel. I would recommend this hotel as perfect base for visiting Derry and surrounding area.

"Excellent Hotel - Highly Recommended ! ! 4 Star Plus Accommodation / Service & Venue ."

5
18/06/2018

A special Day to remember such was the " Professional & Helpful Service " by the entire staff of the White Horse Hotel, The location was perfect with large car park for our many far travelling guests. The wedding reception was held in the Willsboro Suite and it was just the perfect venue for the wedding, The Bar was adjoining the Willsboro suite which works perfect for a wedding reception, and adjoining that was a large quieter area at the Hotels Lobby with Arm chairs and coffee tables which was also just perfect for our guests who wanted a quiet drink and a chat with old friends & family. Some of our guests who had travelled from far away, booked approximately 25 Rooms in the Hotel and all were very pleased and satisfied with their rooms which were clean spacious and comfortable. Our guests throughout the Wedding day reception and then the evening reception totalled 160, our 4 course Dinner meal : Excellent ! ( I had, Caesar Salad - Turkey & Ham & Stuffing potatoes & 3 veg - Trio of desserts - Tea & Coffee , our evening reception buffet : Excellent ! ( chicken tenders, potato chips cocktail sausages sandwiches tea & Coffee and cake ) Breakfast in the morning : Excellent ! ( every option you can think on, except kippers - Try the Pancake machine the kids will love it ). I would recommend the Best Western Plus White Horse Hotel as being a perfect venue for a Family Wedding. Simply tell their professional management team your wedding package requirements and let them deliver the perfect wedding as they have done for my Family & Friends. A High 5 to one and all who made our Wedding Function & Stay such a successful and pleasurable occasion ! !

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
Thank you so much for taking the time on your honeymoon to thank our team. We are delighted that you enjoyed your special day! It was an absolute pleasure to host it for you - your family and friends made the atmosphere amazing. We wish you a lifetime of happiness together and thank you for celebrating your wedding at The White Horse.

"Our Daughter Wedding"

5
16/06/2018

A massive thank you for making our daughter and new son in laws wedding a most spectacular day!!!! Everyone of your staff deserve the highest of praise starting with Ramona who took us through a step by step guide on the day of the wedding fair to show us what to expect and are expectations were fully met. To Kimberly our wedding planner you are amazing and your attention to detail was first class and very much appreciated you were so reassuring and made the run so smoothly. To Noel, John and all the chefs and waiting staff Margaret Valeria and Clare your food was first class from the wedding meal to the buffet to the breakfast the this morning. Well done to all, The housekeepers every room was perfect especially ours what a truly luxurious suite we had finished to the highest standard and a perfect chill out room for when we needed a wee rest. Lenny and your bar staff fantastic job in keeping everyone fluid levels up. Jill you are amazing you kept going all day with a smile on your face even until 3.15am making sure everything was perfect and finally Selina thank you so much for over seeing everything and making sure everything was just perfect from the flowers in the lobby to our cappuccino this morning. This hotel gets our highest recommendation for hosting the most perfect wedding day. Thank you so much from Karen and Richard Rathfield

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Karen, Thank you so much for your very kind review, I will be sure to pass on to all the team. It was a fantastic day and we really enjoyed looking after Chloe & John and all her family and friends. We wish them both a life time of happiness. Kind regards Kimberly

"Work event"

5
15/06/2018

Held a great event here. Staff were amazing, very professional and friendly. Nothing was too much trouble. We had the carvary lunch for over 100 people and it was beautiful. We will definitely be back!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Genie067, Thank you for you wonderful review, it was a great pleasure to look after you for your conference and we look forward to working with you again in the near future. Kind regards Kimberly

"Good hotel - great service"

5
10/06/2018

Good 4 star hotel for a night away. Room modern and bed comfortable. Enjoyed the pool and had a very good meal in the restaurant. Very friendly and helpful staff...even when it was obviousley really busy. Would recommend.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear xrosnna, Thank you for your kind review. We are pleased you had a enjoyable stay and we look forward to welcoming you back again some time soon. Kind regards Kimberly

"Another excellent stay"

5
03/06/2018

Had another amazing stay at the white horse hotel. Came for the weekend for our anniversary and everything was perfect from start to finish. Staff on reception and in the restaurant are amazing and can't do enough to help. Every single member of staff you meet has a smile on their face. The food was amazing in the restaurant. Excellent choice on the menu and everything we ordered was delicious. The room was perfect as always and we even arrived to a lovely anniversary surprise as you can see in the picture. All in all we had another wonderful stay and I'm looking forward to returning next weekend for a girlie weekend!!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Caitriona, Thank you for your wonderful review. We are so pleased you had an excellent anniversary, we look forward to you coming back to us again soon. Kind regards Kimberly

"Leah's Baptism Meal"

5
03/06/2018

Thank you so much to all the staff working Leah's Baptism Meal. The meal could not be faulted and all the family had only positive things to say. The staff were so attentive and nothing was too much bother. They couldn't have done any more for us. The food was delicious and the room was set out perfectly for our group. Thanks for making Leah's day so special.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jessica, Thank you for your very kind review. Kind regards Kimberly

"Girly break"

5
01/06/2018

Thank you to all at the white Horse for looking after us last weekend. We had an amazing night away! Loved our massages and dinner and had a great time in the bar. Couldn't find better service....the manager even went out to buy toiletries that we'd forgot!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Gemma, Thank you for you very kind review. I will pass on to our team. Kind regards Kimberly

"Truly Fabulous Wedding Day at The White Horse Hotel"

5
31/05/2018

My beautiful wife and I, Susan, would like to say that we had the most wondrous day at this hotel. From the very first moment that we met Kimberley, the events planner, we were in safe hands. Everything we wanted came to fruition. The ceremony in the Eglinton Suite, the intimate meal in the Garden Suite before the big bash itself in the Willsboro. The music, the atmosphere, the food were all part of this fabulous day. We could not recommend this venue any more. It was the perfect backdrop for our perfect day. Thank you.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear David & Susan, Thank you so much for your very kind review. It was a great pleasure to look after you both, your family and friends. We are so pleased you had an excellent day and we wish you may happy years ahead. Kind regards Kimberly

"Quick bite "

5
28/05/2018

Stopped in few weeks ago for a bite of bar food. Had the roast. It was great. My wife had the lasagne and it was superb also. I would go back for the bar food again yes. Service was good. Thank you DM

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear DM Thank you for you kind review I will pass on to the team. We hope you will pop in again soon. Kind regards Kimberly

"Afternoon tea.What a treat!!"

5
28/05/2018

Situated on the outskirts of beautiful Derry this hotel could be easily missed but I can tell you it is well worth a visit. I treated my mother to afternoon tea and was not disappointed. We started with a mocktail and it was heavenly so fresh and smooth we sat in the beer garden and admired the beautiful mountain view as we sipped and relaxed.Inside the restaurant we were greeted and treated like royalty,the service was top class,we had food requests due to allergies and this was not an issue at all! We thought that this would restrict the food choices but we were so wrong!when the food came oh my!!! It looked spectacular and tasted just the same. We had wraps and sandwiches,scones with vanilla cream tjat was to die for and jam,all freshly made.The ham in the sandwiches was so delicious as was the egg and cress and chicken salad. Traybakes and lemon mousse and lashings of freshly brewed tea to wash it all down. I have been to many an establishment for afternoon tea but I can truly say White Horse you are galloping ahead of them all.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Caroline, Thank you so much for you amazing review. We pride ourselves on the great food we offer and the team we have are so good. I will pass on your kind words to our team. We look forward to you returning to us so we can look after you and your mum again. Kind regards Kimberly

"Lovely people"

4
24/05/2018

Whenever we're in Derry we always stay here and this is our 6th time. Never disappoints. The rooms are fine with all you need, but what always stands out every time are the staff. They are so warm and friendly, especially Kimberley. We were here for a family occasion this time and couldn't have been made more welcome. They're all really lovely people. And the breakfast is amazing. You won't need to eat for the rest of the day if you have the Irish Breakfast.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Cee, Thank you for you lovely review, you are very kind. We look forward to looking after you on your next visit. Kind regards Kimberly

"Birthday & Anniversary dinner"

5
23/05/2018

Held my parents surprise birthday & anniversary dinner here a few weekends ago. Staff we so accommodating, helpful and friendly and ensured all guests were having a good time. Big thanks to Kimberly and Selina who made arranging this dinner so simple and easy for me. Food was delicious and room was set up perfectly for our group! Thanks again to everyone for making my parents night so special. Megan

"Girly night away "

5
21/05/2018

What a lovely hotel, book the here comes the girls deal for me and 2 friends, when we got the deal we were expecting the hotel to be “average” for the price we paid but the hotel was perfect from the minute we walked in to the minute we left, staff all over the hotel were lovely, the spa was amazing and the food ?? delicious would defo 100% book again thanks for a lovely relaxing stay

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Shaxh1991, Thank you for your wonderful review. We are so pleased you had a fantastic time with your friends. We look forward to your next visit. Kind regards Kimberly

"First Communion Meal"

5
21/05/2018

As a family we went to The White Horse Hotel for a First Communion meal. Service and food were first class. The staff were particularly welcoming and the tray of sprinkles that was brought out with dessert, and a sparkler, which made a happy little girl feel very special on her big day. Special thanks to that member of staff (may have been Hussein if I clocked his name badge correctly- apologies if I'm not even close). All the staff were great.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Barry, Thank you for your very kind review. We are so pleased you little girl had a very special day. We look forward to future celebrations you may hold with us. Kind regards Kimberly

"Birthday weekend away"

4
13/05/2018

Staff were great! Room was comfortable and the price was reasonable! Lovely stay! Especially the lovely ‘happy birthday'dessert plate that was in the room to welcome us! Would stay again if visiting Derry! Only con which was it was out a bit from city 15 mins, so you would be better off with a car! ??

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Sarah, Thank you for your wonderful review. We look forward to welcoming you back again very soon. Kind regards Kimberly

"Great Wedding Venue"

5
13/05/2018

We had our wedding here on 5/5/2018 and we really couldn't have picked a better venue. The room was perfect and the team at the White horse Hotel were very helpful in setting up everything for us. The food was exceptional. The staff were superb and went above and beyond to ensure everything was perfect throughout the day. Special thanks to Ramona with the pre-wedding planning and to Kimberly who made sure everything run smoothly on the day. We had an amazing day and we highly recommend having your wedding here! Steph & Darren

"Family meal - great venue for familty event"

5
12/05/2018

We hosted a meal, following a funeral service in the city, at the White Horse. Graciously handled by Kimberly and Selena from out enquiry call. We had a great room, and a really fine meal and plenty of time for generations of the extended family, circa sixty, to both enjoy their meal, and catch-up. What warm family hotel experience.

"Just a great place to host an event - we'll be back!"

5
09/05/2018

We hosted an endurance cycling race from this hotel over the weekend of April 28th-29th. Kimberly and the events team walked us through all the options and were more than helpful when we made a few requests, such as create a Start/Finish area in the carpark and keep it up for 44 hours! We could not have asked for a more attentive events team or more helpful front staff. The food was plentiful and excellent. We'll be back!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jill, Thank you for your wonderful review. We look forward to hosting your event again next year. Kind regards Kimberly

"Sons christening"

5
09/05/2018

I had my son's christening in the white horse in 6th may. From the minute I rang to book it the service had been first class. As I had a group if 60ish, they offered me their campsie suite free of charge so all our guests were in the same room and the children had the freedom to run about and not annoy other diners. On arrival the room was set up beautifully. The dinner was absolutely beautiful and was only £16.95. Which was great value for money for the quality of the food. The staff could not have done more for us and nothing was to much trouble. My sister's had sore feet and they were given complimentary bedroom slippers. They even brought a sparlker out on a pudding for my brothers birthday on request. Would definitely recommend the white horse for any occasion, and will return for any future gatherings??

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Amanda, Thank you for your wonderful review. It was a great pleasure to look after you and your guests for your sons christening. I will pass on your kind words to our team. Kind regards Kimberly

"Amazing, especially for price"

5
08/05/2018

Kimberly was working the front desk, and she could not have been more professional, courteous, and helpful, (planning route for our destination to downtown tomorrow). Surprising excellent indoor pool, whirlpool, and fitness center. You can even purchase swim attire. King size very comfortable bed in a large mkdern room, with a dining table for 4. Large desk, and clothes closet, with tea and kettle. We have been travelling around Scotland for 20 days, and stayed at a nice B & B in Dungannon last night , and we have had some very good accommodations, but this very reasonably priced hotel is the best deal we have had, rivalling only the Corner Hotel in Carnoustie, which equals this Best Western Whitehorse hotel, only because the Corner had an excellent free breakfast. This Whitehorse hotel also has an excellent restaurant, and pub. It is conveinently on the outskirts of town, but still only 10 minute drive to downtown by bus, (stop across street) or 06 minute drive by car. It also has a large modern bathroom with shower, no tub, but like I saifd before, an excellent pool, to unwind in. Also, has spa with pedicures. All for only £58. One happy Canadian!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Mysticmystolgy, Thank you for your very kind review. It was a pleasure to meet you both while you stayed in our hotel. We are so pleased we exceeded your expectations and that when you next come back to our wonderful country you will get the chance to stay with us again. We hope you enjoy the rest of your trip as much as you have staying in Derry/Londonderry. Kind regards Kimberly

"The perfect afternoon!"

5
08/05/2018

My future sister in law booked her wedding with the White Horse Hotel in October 2017 and on the day she won afternoon tea for six. Both the bride to be and one of the bridesmaids were pregnant at the time and so it was this Sunday before we wre able to put the prize to good use. From the minute we walked in the door the service was impeccable, we had been seated in the sun lounge to take full advantage of the rare but glorious sunshine while we enjoyed our afternoon tea. When the food itself arrived it was clear that everything had been freshly made and displayed with the greatest of care. The fresh scones were soft and buttery and the rich chocolate mousse cups were a firm favourite with everyone. We were waited on by Hassan who managed to be very attentive, keeping the tea and prosecco flowing without feeling like he was hovering, and checked on by Selena to ensure everything was up to standard. After the sandwiches, scones and desserts were finished the treats kept coming, we had a beautiful plate of fresh fruit, meringues and marshmallows complete with creamy melted chocolate and finally a delicious lemon sorbet. I have been lucky enough to have been in the hotel quite a few times now and to have dealt with Selena and other staff and it has always been a pleasure. The hotel is always clean and relaxed and the staff are extremely helpful and welcoming. It's a mark of how welcome we felt that on a sunny day when the town was buzzing with the jazz festival that a group of child free Mammys could barely tear themselves away. It was the perfect afternoon and I'm sure we will all be back many times before the wedding!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Aisling, Thanks for your wonderful review. We are so pleased that all you mummies had the opportunity to have time to yourselves to relax and enjoy. We are looking forward to hosting your sister in laws wedding. Kind regards Kimberly

"Wedding Reception"

5
07/05/2018

A real big thank you to the White Horse Hotel being the venue for our daughter's wedding. The venue was stunning the food absolutely fantastic the staff friendly. It isn't hard to see why this is an award winning restaurant, Noel your food was amazing a delight to look at and even better to taste. Special thanks to Ramona with the pre wedding planning and to Kimberly who pulled it altogether on the day everyone had the best day ever. The suppliers for this venue worthy of mention goes to Lorraine who provided the most stunning, delicious cake, Hudson Blue who entertained us for the evening and kept us on our feet, Ali and Laura we have some hilarious pics from your photo booth and Canterbury Tales for dressing the room. We stayed in the most amazing suite and we were greeted by the owner Mr Horshi in the morning as a large number of our party stayed overnight and again enjoyed another feast at breakfast. Thanks to all your staff who worked so hard in helping to make this a memorable occasion for my daughter and her new husband. Really can't thank you enough we all had the best day ever x

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear ldblair55, Thank you for your very kind review. It was a absolute pleasure to look after your daughter and all her guests on her big day. We are so pleased everyone had a wonderful day. Kind regards Kimberly

"Great Hotel"

5
03/05/2018

My family and I spent 2 nights at the Best Western and I wish we had stayed more because the stay was super comfortable. The rooms were spacious and nicely decorated. The bathroom was well stocked and the towels were really soft. Breakfast had a good variety of cereals, toast, fruit, pastries etc.. and the staff were very nice ladies who even offered to wash my toddler's cutlery as soon as he had eaten his porridge. There is a spa on the premises but we did not get the chance to use it.

"Nice Hotel"

5
01/05/2018

Nice stay along the highway near Londonderry/Derry in Northern Ireland. Ryan the front desk clerk was super. Helped us to book in using reward nights, gave us recommendations for attractions and supper, brought us a US plug converter, and was genuinely a treat after a long day of travelling. Rooms were comfortable, tastefully decorated. Breakfast in am was good; nice to have fresh fried eggs. Wait staff in restaurant were nice too. I would stay again.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear JCole07, Thank you for your great review, I will pass on your kind words to our team. We are so pleased you had a wonderful stay and we hope you get another chance to visit our fabulous country again soon. Kind regards Kimberly

"First Communion Celebrations"

5
01/05/2018

What a brilliant time we had at the White Horse on Saturday for my daughter's First Communion meal. All of the staff were fantastic and the meal was delicious. Would highly recommend having any occasion in the hotel.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Lisa, Thanks you for your lovely review. It was a pleasure to look after you and your family for your daughters First Communion. We look forward to hosting future events for you. Kind regards Kimberly

"Lovely hotel and staff"

5
30/04/2018

We stayed at the hotel after Easter and had a peaceful and relaxing 3 days there. The staff in all areas (reception, cleaning, dining, leisure) were welcoming, pleasant and friendly. We had asked for a room in a quiet area and the receptionist happily obliged; the family in the room next to us was quiet and respectful of others too. The room was spacious, with a super comfortable bed and radiators that we could adjust as needed. All meals were totally delicious, subtly flavourful and prepared to a very high standard. The leisure facilities were great and well-looked after. All in all, a really lovely hotel and we are looking forward to staying again very soon.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Mang199, Thank you for your fantastic review. We are so please you had such an enjoyable stay and we look forward to welcoming you back to the hotel again hopefully in the near future. Kind regards Kimberly

"Communion day meal"

5
30/04/2018

Excellent meal. Service was 10 out of 10. Staff friendly and and very helpful. Highly recommended will do business with again in the future. Easy access parking. Will definitely stay a night too in the coming months

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Lorraine, Thank you for the amazing review. We are so proud of the team we have and it is wonderful to hear their praise coming back though out customers. We look forward to your return visit. Kind regards Kimberly

"Best day ever!"

5
23/04/2018

We had our wedding here on 21/04/2018. I cannot recommend this hotel enough. The staff were incredible, so friendly and couldn't do enough for us. The food was 100% absolutely delicious, and very reasonably priced. The hotel itself is tastefully decorated and very welcoming. Special mention to Kimberly who went above and beyond for us, John who made sure everything ran smoothly during the day, and Jill who looked after us in the wee hours! Thanks for making our day perfect!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Aisling, Thank you so much for your kind review. It was a great pleasure to look after you on the run up to your big day. I will pass on your kind words the the rest of the team. Kind regards Kimberly

"Personal Service"

5
22/04/2018

The hotel is nice and the pool is great. What makes this place special though is the staff. They welcome back us regulars with open arms and love getting to know new customers. Thank you to the whole team...Jill, Emma, Margaret, Albert, Lenny and many others. We'll see you again soon!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Lila, Thank you for you lovely review. We have a fantastic team and are really proud of them, it is what make our hotel so welcoming. We look forward to your return. Kind regards Kimberly

"Afternoon Tea and treatment"

4
17/04/2018

My husband and I went for afternoon tea and a treatment. The selection of sandwiches and scones were good and fresh, the waiter was attentive and brought us more tea and coffee, we had a lovely seat in a little alcove in the main restaurant. Afterwards we went for treatments with Michelle, I had a facial and my husband had a neck and should massage. Michelle was very professional and I found the whole experience very relaxing. I also used the swimming pool, which I had to myself and the steam room. We paid £45 each which I feel was good value for what we experienced.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Hi Sharon, Thank for your lovely review. We agree our Afternoon Tea Pamper Day is great value for money and with use of the full Leisure facilities along with a beauty treatment and afternoon tea you can't go wrong. We hope to see you and your husband back with us again soon. Kind regards Kimberly

"Fantastic hotel!"

5
16/04/2018

Just spent a fantastic overnight stay, along with my friend, staying with the 'Here come the girls' package. From the very first moment we walked into the hotel we were warmly greeted and fully informed about all the hotel facilities and our selected package. We opted for the back massage and it was truly amazing! The ladies were fantastic and made us so relaxed. The 4 course dinner looked incredible and tasted delicious! And the staff were extremely helpful and friendly. That goes for every member of staff we met along the way...everyone made a point of stopping and saying hello. Your staff are a credit to you and we will most definitely be returning for another stay very soon. Thank you for a great stay!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Kristine, Thank you for you kind review. We have a amazing team who work here and it is so great to have such a fabulous review about them. I will pass on to all the team. We look forward to your return. Kind regards Kimberly

"Saturday stay"

5
09/04/2018

Wonderful hotel. Lovely manager kept checking on us and remembered where we'd been and asked how it went. Had the most beautiful steaks in the restaurant with such lovely service. The rooms and pool are all spotlessly clean! Nice bar area with guy singing in the evening. Highly recommended!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jilly, Thank you for your lovely review, I will pass on to all our team. We look forward to your return. Kind regards Kimberly

"Spa day with afternoon tea "

5
08/04/2018

I'm never one to write reviews! But I was so impressed with the service and food in this hotel I had to ???? Myself and my friends went for a Spa day and had the choice of getting a facial or a massage ! I had the back and shoulder back massage which was so relaxing and worth every penny, want to thank the laddies Michelle, Chloe & Michelle for excellent service & making us feel welcome from the get go up until we where leaving : ) After our swim and massage we went for some afternoon Tea which was out of this world & again the service was fantastic even lit the fire for us! I'm a cold blooded Human ?? Would be recommending the Best Western Plus White Horse Hotel to family and friends it says (Best) for a reason!! ????

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jason, Thank you for you lovely receive, I will pass on to all mentioned. It's so nice to have a relaxing day as we get so few of them these days, so we hope to see you back again. Kind regards Kimberly

"Fantastic hotel and staff"

5
06/04/2018

Stayed here recently and have to say we will definitely be back. Room was lovely. Staff ever so pleasant and helpful. The food in the restaurant is of top quality. Such a choice at breakfast. Would highly recommend.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Lynnmcm28, Thank you for your wonderful review, I will pass on to all our team. We look forward to your return trip. Kind regards Kimberly

"Easter Carvery & Bed & Breakfast"

5
03/04/2018

Well once again a very enjoyable time at this hotel! Great food & service! Lovely bedrooms! The staff are all very pleasant! Especially the lovely Joy! Its about my 20th visit there & ill definately be back! (Again!) ?? thanks to Emma & Jill & Kimberly! Margaret & valerie & Albert! ??????

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Valz60, Thank you for your kind review, I will let all the team know and we look forward to your return. Kind regards Kimberly

"Easter Sunday lunch "

5
02/04/2018

A party of 10 came for Easter Sunday lunch. The food and service was amazing. The kids had a ball getting balloons, face painted and Easter egg haunt. We also loved how no one rushed us through our dinner. We will definitely be back. Well done ! #firstclass

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Finneen, Thank you for your kind review. We are so please the whole family thoroughly enjoyed the day. We look forward to your next visit with us. Kind regards Kimberly

"Easter lunch"

5
01/04/2018

Thank you for a great family outing. Loved the Carvery (roast beef sooo good) and the kids had a ball with the face painting and balloon animals. Nice family friendly event that kept the whole family entertained

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Eoin, Thank you for the lovey review, we are so please the day was a huge success with many guests saying how great the entertainment was for the children. We hope to see you again in the near future. Kind regards Kimberly

"Easter Sunday carvery and kids entertainment "

3
01/04/2018

Had a lovely meal but couldnt say the same about the service or kids entertainment!!! Had to ask for our order for starter to be taken!! Waiter bringing drinks spent a lot of time walking around as we didnt have a number on our table! After we had eaten our main course our plates were collected but 15 mins later we had to ask for our desserts which were preordered at same time as starter!!! Waiters too busy setting up tables!! 2 out of 3 desserts arrived. My husband and I had finished ours when my son got his ice cream!!! Because of all the waiting we missed the start of the egg hunt at 230pm. When we went out at 245 egg hunt was all finished, face painter didnt allow us to join the queue as she was finishing up so all my child got was a balloon model!!! Easter bunny didnt come near our table in restaurant either!!! Although food was lovely we were not impressed with kids entertainment and def would not rush back for this reason ?

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Hatchiej, We are so sorry to hear you didn't enjoy your Easter Sunday. The reviews we had back from guests on the day were phenomenal. If you had of advised us on the day we could have sorted something for your child, to ensure they wonderful time. Kind regards Kimberly

"Another successful dog show"

5
28/03/2018

Lough Foyle Canine Association once again held its show dog of the year event at the White Horse. Of course our dogs are very well behaved, but they couldn't have been made more welcome. We used the ballroom for our show, and ate lunch in the ante-room/bar area, which was just perfect. We could keep an eye on dogs and were not in the way of other guests and diners. Staff were pleasant, friendly, and professional. Nothing was too much trouble. Another highly successful event.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear AndreaOD, Thank you so much for your kind review. It is always a great pleasure to host your event and we look forward to when you return. I will pass on your kind words to our team. Kind regards Kimberly

"Spa and afternoon tea"

5
27/03/2018

Have been a couple of times now with friends and then family. Really nice afternoon tea, glass of prosecco and coffee. Had use of the pool and sauna facilities. All friendly, helpful staff. Especially enjoyed the really relaxing facial by Michelle who was so welcoming and lovely. Would definitely recommend. Hope it won't be too long until we're back again.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Andrea M, Thank you for your kind review, I will pass on to our team, especially Michelle your thoughtful words. We look forward to you coming back again. Kind regards Kimberly

"Expected more"

3
27/03/2018

From the pictures we saw on Booking this hotel it looked fabulous, our room did not correspond. Decidedly average facilities. Young man at reception could not have been nicer. Found staff at breakfast a bit off. Staff in bar friendly and helpful. OK for one night wouldn't be staying for longer. So, lovely people, decent price, but not much else.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Eibhs, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do have a few older rooms which are on our list for upgrade in the near future on our refurbish plans. We hope you will come back and see us again soon and when you do we would be happy to upgrade your stay to one of our Deluxe Rooms. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Favourite place to stay - Can't fault it "

5
27/03/2018

Hotel is gorgeous, very modern and stylish. Room was absolutely spotless. Staff are all friendly and welcoming. Food is top class - best steak we've ever had! Enjoy staying here and honestly can't get enough. A joy to stay in. Can't wait to go back!! Can't recommend it enough!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Whitney L, Thank you so much for your kind review, I will pass on to our Team. We are so pleased you had an enjoyable stay and we look forward to welcoming you back. Kind regards Kimberly

"1 Night Stay"

5
26/03/2018

On arrival we were greeted by a very friendly receptionist who got us checked in and gave us some very good tips on places to go/things to do in Derry. The room was spacious and clean with an ensuite which was also clean and perfect sized. I used the leisure centre facilities the following morning before check out where once again I was greeted by a friendly receptionist who was very helpful. The leisure facilities were also very good. Check out was quick and hassle free.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Seamus C, Thank you for your kind review. I will pass on to our team. We are so pleased you had a wonderful stay and we look forward to welcoming you back again on your next visit. Have a wonderful day. Kind regard Kimberly

"Mothers Day afternoon tea"

5
15/03/2018

Brilliant afternoon out for afternoon tea. The price was so reasonable so I was blown away by all the homemade goodies. It all looked and tasted really great. We were well looked after and it felt like a really nice treat for my mum.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear 999jennyjenny, Thank you for your kind review. It was a great pleasure to look after all the mummies on our Afternoon Tea mothers day and we hope to see you all again soon. Kind regards Kimberly

"50th birthday break"

5
13/03/2018

Stayed here for 2 nights last weekend,we had a lovely break staff all very friendly and helpful,we had a meal in the restaurant on the Friday night which was excellent and breakfasts both mornings was lovely,a family friendly hotel with pool and steam room which we enjoyed and a 1pm checkout is super.we will definitely be back again.

Kimberly M, Sales & Martketing at Best Western Plus White Horse Hotel, responded to this review
Dear Watsy77, Thank you for your kind review. I will pass on to all the team. We are so pleased you had a fabulous 50th birthday break and hope to see you again in the near future. Kind regards Kimberly

"Weekend getaway break"

5
05/03/2018

Great little hotel on the outskirts of londonderry..Very friendly staff and a warm friendly atmosphere.Very affordable and great value..Room was very comfortable. Food was fairly basic but catered for everyone's taste well presented and piping hot and good quality.The same can be said for breakfast which was hot even though it was a buffet style breakfast....something a lot of the big hotels can't get right.They have a nice leisure centre also with a full range of fitness equipment 20metre pool and sauna and jacuzzi.Also a full range of beauty treatments...All in all a jewel of a place and will return again soon..highly recommended and so laid back...thank you White Horse

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear John S, Thank you for you lovely review, I will pass on to the team and we hope to see you again in the near future. Kind regards Kimberly

"Two night break"

5
28/02/2018

Visited the White Horse Hotel for two nights last week with my husband and thoroughly enjoyed our stay. Staff very welcoming friendly and helpful. Our room was lovely and beautifuly decorated and although not very large it had everything we needed. The bathroom was also small but no space was wasted. We stayed on Thursday and Friday night so the restaurant wasn't very busy on our first night but food was excellent and service wonderful. The second night was also great and the restaurant was much busier. Breakfasts were also very good and pleasant and helpful staff. We also had lunch in the bar on Friday and the sandwiches were beautiful. We used the pool both days and it wasn't busy which suited us. My only negative point would be that the ladies changing room could do with a deeper clean. Maybe I'm a bit fussy. Will definitely be back as we also enjoyed the shopping in Derry.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Norleen, Thanks you for you lovely review. I will pass on your kind words to our team. We look forward to your return. Kind regards Kimberly

"Birthday/fund raiser"

5
26/02/2018

I just want to say a big thanku to all the staff who helped us on friday night with our half way to 70 birthday/fund raising night for macmillen cancer and a big special thanku to kimberly for all her help organising u were so friendly and helpful ?? we managed to raise £1,200 so far for our charity, maybe we'll do it again next year. Thankyou all again ?? from mels and debbs ??

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Hi Melony, Thank you for your kind review, it was a great pleasure to look after you and we are thrilled you raised so much for a very worthy cause. We would definitely be happy to help you host future events. Kind regards Kimberly

"Function"

5
22/02/2018

Attended a function with dinner beforehand. Absolutely superb quality, generous portions, excellent value for money and served by friendly and pleasant staff. Very large function room and well laid out by hotel staff. Booked for next year again!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear pglldsec, Thank you for your kind review. We look forward to hosting future events with you. Kind regards Kimberly

"Amazing hospitality"

5
22/02/2018

I recently had my enagement party held in the Campsey suite of the white horse hotel. The staff who helped set the room up and looked after us all night where amazing. They had the place so well laid out and couldn't do more for us. I would like to put in a special mention for Kim who works there as she is the nicest most helpful person I have met in the any hotel. I can't wait to liaise with her more with regards to our wedding coming up soon.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Paul R, Thank you so much for your lovely review. I will pass on to the team. We look forward to hosting your big day. Kind regards Kimberly

"60th wedding anniversary"

5
16/02/2018

White Horse staff were fantastic from first phone call to check availability right through to finding a bangle dropped by a guest the day after the event. Kimberley was so accommodating from day one. She took time to understand our needs, made some great suggestions and we had a lovely room which really suited our needs. They put together an impressive menu which proved to be delicious on the night with lots of positive comments from our guests. It was my parents' 60th wedding anniversary and Kimberley and all the team at the hotel made the event so special. If you are planning an event in the North West, I would recommend giving Kimberley at the White Horse Hotel a call. I'm sure you won't be disappointed. I don't normally do reviews but this was exceptional!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Hi Redmondmcfadden1, Thank you so much for your kind review. I will pass on to all the team. We are so please you all had a fabulous time. Kind regards Kimberly

"Friendly"

5
15/02/2018

Really lovely girl on reception, smiley management and even the housekeeping team had a smile and a greeting. My kids loved the pool and it tired them right out so we could enjoy our dinner without them jumping about. Great value 4 star hotel.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Anniam123, Thanks you for your lovely review, I will pass on your kinds words to all the team especially Abbie our girl on reception. We hope to see you all again in the near future. Kind regards Kimberly

"Girls away"

5
12/02/2018

A Group of us stayed at the weekend and had a ball. Really lovely reception team who checked in on us whenever we went past. Big bedrooms and good pool and sauna. Steam room a bit dated but they said it would be done up soon. Had dinner in the restaurant and some cocktails in the bar. There was a great girl singing in the bar too.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Caroline, Thank you for your lovely review on our venue. I will pass on your kind remarks to our team, who work so hard to ensure our guests have a fabulous time when they stay. We look forward to welcoming you back to the White Horse in the future. Kind regards Kimberly

"Reunion"

5
12/02/2018

We arrived on Friday afternoon at the hotel. Lovely bright reception area. Check in was smooth and faultless. The rooms we stayed in were excellent, beautifully decorated and very spacious. There was a double bed and two singles in our room so our party of 4 could have stayed in one room rather than two. We ate in the hotel that evening. Food was tasty and service friendly and efficient. We spent the evening in the bar with, a few other guests. The hotel bar had a lovely family feel to it. Nadine behind the bar tended to our every need and remembered the rounds as the night went on, which is quite nice! Next morning breakfast was tasty, our servers were very attentive. On leaving the hotel we had a look at a recently renovated room (111) absolutely beautiful, if you are planning a romantic night away, ask for this room, it is gorgeous. We enjoyed our night in the White Horse. We didn't make use of the pool facilities but I will next time. Definitely returning to this hotel. Excellent value for money and a lovely friendly family hotel.

Kimberly M, Sales & martketing at Best Western Plus White Horse Hotel, responded to this review
Dear Joanne, Thank you for your lovely review. I will pass on your kind words to Nadine. We look forward to your next visit with us. Kind regards Kimberly

"Family stay"

5
11/02/2018

Cannot thank the staff enough at this hotel. They really seem to care about making everything perfect and will take the time for a chat or to ask the kids about their toys. Loved the pool facilities and had a great evening meal in the restaurant. Also enjoyed sitting by the fire with a coffee after dinner. Thanks all!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear John Thank you for your kind comments we have a excellent team who work with us and we are glad you enjoyed your stay. We look forward to welcoming you back again soon. Kind regards Kimberly

"Spa and afternoon tea"

2
10/02/2018

Massage only lasted 25 mins and my friends lasted even less (approx 18 mins as I timed it) and it was advertised for half an hour. No water given at the end of massage either. I get regular massages and never have had a massage with no water at the end as they always say it's important to drink water at end of a massage. Afternoon tea was really nice, only complaint was the service. There was no one around and had to keep going out and finding someone to get more tea and some water and to give us jam and butter with our scones. The food was nice though. Used pool and jacuzzi. The toilets in the changing room were filthy. Definitely won't be back again. Definitely wasn't worth £45pp especially when could have got afternoon tea on its own for £12.95pp Please take this feedback on board in a professional manner. This was our personal and honest experience.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Danielle, Thank you for comments regarding your visit. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our venue offers Leisure facilities with a 20 meter Pool attached Jet Spa Seat and Steam room and Sauna along with two Beauty rooms, we do not have Spa facilities. We will investigate into your review as this is not the standard we offer here at the White Horse. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. Kind regards Kimberly

"Afternoon tea and spa"

2
08/02/2018

My friend and I went for a back neck and shoulder massage and afternoon tea after it for 45 pounds each . We were very disappointed as we both realised after that our sessions only lasted 20 mins for myself and 25 minutes for my friend as it should have been thirty minutes as part of the deal ( this included getting ready and waiting ) . WE weren't offered water at the end of it which I thought was strange , I been to quite a few spas . Our afternoon tea was good , we were given prosecco and tea ( only breakfast tea offered) scone sandwiches and the sweets were nice . The customer service wasn't very good , we had to ask for the jam and cream and had to request water and more tea several times , no one came to us, we had to go to them . Pool and leisure facilities are ok , Jacuzzi in the pool section and the toilets were filthy , told my friend not to use them . Brown all over it .

"Birthday party"

5
02/02/2018

Had my daughter's 18th bday party in one of their function room, great place , great food, very helpful and friendly staff. Definitely will go back for party again. Highly recommended. Family and friends enjoyed the evening and all praise to the venue and food.

Kimberly M, other at Best Western Plus White Horse Hotel, responded to this review
Dear Reggie, Thanks you so much for your kind review. It was a pleasure to look after you all for your daughters birthday. Kind regards Kimberly

"Great Hotel, bad food"

3
24/01/2018

Stayed here recently with my partner. The room was nice, claimed to have a fridge- didn't. Clean hotel, bit cold. Only bad thing I can think is the food from room service was awful and we were starving. I would recommend changing this. Drinks in the bar were amazing and the bar man was lovely.

Kimberly M, other at Best Western Plus White Horse Hotel, responded to this review
Dear NadineDMD98, Thank you for your review, all feedback is welcome and helpful in ensuring a great service to all our customers. I will pass onto my colleagues your kind words Kind regards Kimberly

"40th Party Night!"

5
18/01/2018

Fantastic service, room and food for my Wife's 40th Party. The staff could not have been more helpful or courteous and made the whole occasion stress free. Would 100% use again for any future party need.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Hi Gareth, Thank you for your kind review. We are so please you all had a fantastic night for your wifes 40th. We hope should you have any other events we can help you with will get to look after you all again in the furter. I will pass on your kind remarks to our team. Kind regards Kimberly

"CHRISTMAS DAY!!"

5
17/01/2018

Having really enjoyed their Easter Carvery we decided to book their Christmas one for Xmas day too.... I was some what unsure closer to the time if we where doing the right thing going out on Xmas day.... all I can say is OH MY GOD!! Food was as always second to none.... staff as always second to none!! There was mulled wine on arrival... and everywhere I looked smiley friendly welcoming staff... that didn't look one bit upset to be working on Xmas day!! As always so nice to my little girls and they even got a present from Santa just at the right time *when they were starting to unsettle* this kept them busy another 40 mins or so.. so we could enjoy our desserts and coffees... Afterwards there was music in the hotel foyer and alot of the children including my own where giving there own wee concert from the lovely fellas playing guitars.. sabg all kiss songs and they danced till we left.. All in all... delighted we choose to spend our Xmas day here.. highly recommend to everyone.. we're thinking this could be our new family Xmas tradition!! Thanks to you all... from me and my family.. everyone from manager's..chefs...waiters...cleaners are a credit to the hotel industry.. x

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Hi CFdoire, Thank you for you kind review. We are so pleased that you had a fabulous time and are looking forward to having you back with us again this Christmas. I will pass on your kind words to our team. Kind regards Kimberly

"Lovely hotel "

5
14/01/2018

We stayed in the white horse this weekend for my birthday, the staff are all so friendly and pleasant. Hotel us very modern and clean. The meal we had on our 1st night was 1 of the best iv ever had compliments to the chef. I would recommend this hotel and would definitely go back.

Kimberly M, Sales & Marketing Manager at Best Western Plus White Horse Hotel, responded to this review
Dear Elliemay, HAPPY BIRTHDAY Thank you for your kind review and we are so please you had a fabulous birthday, we look forward to you returning to the White Horse in the future. Have wonderful New Year. Kind regards Kimberly

"Friendly "

4
14/01/2018

Stayed overnight with my daugher as our xmas present. We booked in to our room about 3, room was large and clean we had bathrobes and slippers great. We both had back massage booked, the treatment was nice lovely warm room with nice candles and music treatment ok would have been nice to be offered tea or water after. Also a room to wait in not just the reception area as ever one coming and going and did not feel comfortable sitting in grown. The pool was cold and no hot tub etc . The meal we had in with our deal was very good and great service only down side dinning room a bit drafty. We enjoyed are night away very much.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Janetlittlebaby, Thank you for your review. What a lovely time to spend with your daughters, we hope to have you stay with us again and enjoy all our fabulous facilities. Best wishes in the New Year. Kind regards Kimberly

"Spa and afternoon tea"

5
13/01/2018

My friends organised a spa and afternoon tea as a birthday surprise in the Whitehorse hotel and it was amazing. We had a treatment in the spa and use of the pool, steam room and sauna. The treatments were fab, the girls were lovely and made us feel so relaxed. The staff in the gym were also very friendly and helpful. Afternoon tea in the restaurant was lovely, good selection of sandwiches and tray bakes. Would highly recommend!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Taylormade141 Thank you for your kind review, I will pass on to my collegues. We hope to you will be back to enjoy of fabulous facilities. Kind regards Kimberly

"Christmas Party Night"

5
11/01/2018

We had our works Christmas night out there and have to say staff were really lovely and the food was excellent. We were late and staff were fine and dinner kept for us and still warm!! Entertainment was great and really go the crowd going including us!! Lovely to sit on the sofas in front of the open fire whilst staff organised our taxis home, what more would you want, Thank you

"Christmas Party Night"

5
10/01/2018

This was a really good event. The staff were very attentive and the food was excellent. The band was great and there certainly was a party atmosphere. Highly recommended. Good value for money compared to other party nights held in competitive venues. Thank you to all the staff

"Xmas party "

5
10/01/2018

We had our work do in here in the 16th of Dec wot can I say from start too finish it was amazing dinner was lovely and entertainment was brillant we danced all nite and couldn't fault it staff was all helpful and nothing was any trouble thank so much xx

Kimberly M, Kimberly Madden-Treanor at Best Western Plus White Horse Hotel, responded to this review
Dear Nicolaproctor17, Thanks you so much for your kind review. It was a pleasure looking after you all at your Party night and we hope to see you again next year. Have a wonderful New Year. Kind regards Kimberly

"Danny'browns 75th"

5
10/01/2018

Fantastic night staff very helpful and accommodating to myself organising my fathers birthday Thankyou ! Plus won a prize on the night Would highly recommend Friends & family thoroughly enjoyed there meal and entertainment on the night was also fantastic Thankyou again

Kimberly M, Kimberly Madden-Treanor at Best Western Plus White Horse Hotel, responded to this review
Hi Patricia, Thanks you so much for your kind review. It was a pleasure looking after you all at our Party night when you were celebrating your dads birthday and we hope to see you again next year. Have a wonderful New Year. Kind regards Kimberly

"Christmas party night"

5
10/01/2018

Brilliant we had a great time the food was great really warm and plenty of it, the entertainment was great Hudson blue played and got the atmosphere going, the staff couldn't do enough looking forward to booking again this Christmas

Kimberly M, Kimberly Madden-Treanor at Best Western Plus White Horse Hotel, responded to this review
Hi Rowena, Thanks you so much for your kind review. It was a pleasure looking after you all at your Party night and we hope to see you again next year. Have a wonderful New Year. Kind regards Kimberly

"Excellent stay with very helpful and personable staff"

4
01/01/2018

Excellent stay with very helpful and personable staff. Nothing is too much trouble and all is done in a pleasant and friendly way. Great service team, would strongly recommend. The best rooms are in the new wing, especially the large family size rooms. Nice bar with SkySports. Good restaurant and gym, swimming pool facilities and meeting rooms. So it has most things you need for a family stay with a range of ages.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Declan K, Thanks you so much for your kind review, we pride ourselves on the friendly and welcoming staff we have. I will pass on your kind message to our team. Have a wonderful New Year. Kind regards Kimberly

"Lunch before take off"

4
31/12/2017

I came here with my family as we were flying out in a couple of hours. We came in and were seated immediately. I had the carvery which I found to be excellent. The food was plentiful and tasty. The rest of the family opted for toasted sandwiches which looked and tasted great. Would heartily recommend and will return.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jonny M, Thank you for your kind review, I will pass onto the chef and waiting staff who have worked very hard over the Christmas & New Year season. Kind regards Kimberly

"Christmas with family"

5
27/12/2017

Brilliant hotel and brilliant staff, we went here for Christmas, family of 6 ,food was the best from the breakfast, Christmas dinner staff were very friendly and happy to help. Great swimming pool sauna,and steam room...

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Yvonne7568, Thanks for your kind review, it was a pleasure to look after you over the festive season. We had 320 guests to cater for and all were extremely happy. We hope to have you back again next year. Best wishes and Happy New Year Kind regards Kimberly

"Average stay for a lovely hotel.. ."

3
27/12/2017

We stayed in this hotel last night. 3 family rooms 10 people for one Boxing night getaway. I actually am finding it hard to say anything good or bad about this hotel.... I feel it was average & could have been a hole lot more!!! Rooms where lovely & clean. We got a good enough B&B rate thankfully. Hotel was dead for it being Christmas period. The food was nice, good value for money. Altho they where serving a reduced menu & when booking I asked atleast twice for menu prices etc and was never told this. Pudding was let down... cocktails in the bar where tasty & Well made but expensive enough. 3 cocktails, cider, Guinness, 4 kids fantas £40!! The pool was grand nobody in it other than us so that was great. The man on pool/gym reception had a terrible attitude & didn't want to be there. He was rude to a couple out of our party whilst there. Staff didn't seem to have much Xmas spirt even tho the hotel had lovely Xmas decorations up. The guy playing guitar & singing in the bar was good. All in all everything was prity much average & couldn't think of much to make us drive an hour & 40mins back to stay. Merry Christmas all ??????

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Amyd1987, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Enjoyed our stay"

4
07/12/2017

Stayed here for one night with a friend in a twin room. The room was very clean and a fair size. The staff were friendly and helpful. We had dinner in the restaurant on the set menu which i found quite limited but the food we did have was beautiful. Breakfast was a great selection of cereals, fruit, juices and cooked breakfast. All in all we enjoyed our stay and would return.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Auds 5, Delighted that you enjoyed your stat and your meal in our restaurant. We have recently introduced a new menu which is getting great feedback from our customers - our chefs and servers will appreciate your feedback. Kind regards Kimberly

"Lovely Spa & afternoon tea"

4
07/12/2017

Visited with my sister as a treat all booked through SpaBreaks.com We arrived in the morning and were warmly greeted by both the reception staff of the hotel & the spa/leisure staff There is a pool with a bubble jet area, sauna & steam room. Everything is clean and well maintained. The changing rooms are very cold so we appreciated the snuggly robes we got! The only downside is that there isn't a relaxation area, but whilst waiting for our treatment the leisure staff did bring a welcome warming cup of tea that we had in the reception area. The massage was good (wished for more, as usual) & we then got changed & went into the dining room for our afternoon tea. We were shown to an alcove and our Prosecco came quickly followed by our sandwiches, cream scones & naughty treats! ?? Great service & we have booked to go back again in December!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Blanaid O, Delighted that you enjoyed your Afternoon Tea Pamper day. We are looking forward to your return visit and pampering you again. Kind regards Kimberly

"Good at the price"

4
26/11/2017

Stayed with wife one sat night in Oct after a bit of shopping etc in the city. For the price, was a bargain, and enjoyed the bar entertainment that night. Didn't have breakfast so can't comment. The only thing I will say is that the pool, as I had read in previous reviews, was indeed quite cool and we only stayed in for half an hour or so. Something which perhaps could be addressed by management.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear the Dodger2 Thanks you for your review, we are gland you enjoyed your stay. We are constantly trying to balance the temperature to suit the gym members using it after a workout and our leisure guests who are wishing to us it leisurely. We have upped the temperature and we continue to seek feedback from our guests. Kind regards Kimberly

"Spa treat"

5
19/11/2017

Fabulous hotel, staff couldn't have been nicer. Four of us went on a girls night for the spa package. We absolutely loved it. Rooms were lovely clean and tidy. Restaurant was lovely to although I'm quite a picky eater so the spa menu wasn't to my taste but that was a minor complaint. Pool facilities were great and the girls who gave us our treatments couldn't have been nicer. Thanks so much for such a relaxing stay. We will be returning after Christmas.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear judyglitter, Thank you for comments regarding your recent stay at our property. We are delighted that you enjoyed your stay with us. I will pass on your kind words to our staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming back again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Fantastic 2 night mid week stay in stunning room"

5
19/11/2017

We booked a 2 night mid week stay in November as part of our 4 day holiday to Donegal and derry. So so glad we chose to stay at the white horse over the other 4 star hotels available in the city centre. It is a few miles out of the city but there is a great quick motorway which takes you into city within munites. On arrival we were greeted with such a lovely smile by the young man on reception and his customer service was fantastic and he never failed to greet us each time he saw us. This I have to say goes for all the lovely staff with a mention to the lady who I think may have been the manageress, she will know who she is if I say she showed us how to use the jacquzi? we had our 4 course dinner on the Tuesday evening and even mid week there were a good lot of tables booked. Food for both dinner and breakfast stunning. we will definitely stay here again and its because of all these reasons.Customer service is just so important and for me this hotel exceeds expectations, big thanks to all and we will be holidaying here again

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Marian, Thank you for comments regarding your recent stay at our property. We are delighted that you enjoyed your stay with us. I will pass on your kind words to our staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming back again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Handy for derry airport ,and city"

5
06/11/2017

Lovely rooms refurbished very clean, hotel staff very helpful , resturant clean food very tasty great selection. Gym and pool handy with sauna and steam room Great location to explore the north west, donegal not to far away

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
Thank you so much for your feedback - delighted that you enjoyed your stay. We are a family owned business and many of our staff have been with us for many of the 25 years we have been operating. They will be delighted to hear your words of appreciated for their hard work. Please do come again.

"Last minute booking"

5
04/11/2017

My friend and I decided last minute to have dinner here before we went late night shopping, we where able to get a table straight away, the staff where very welcoming and attentive, the waiters checked on us regularly which was a nice touch, the food was amazing and very well presented, i would highly recommend this restaurant to anyone looking for a lovely meal in a warm, relaxing and very friendly atmosphere, with excellent customer service and great value for money, I will defiantly be a returning customer in the future

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
Delighted that you enjoyed your meal in our restaurant - hope you had a successful night shopping :-) We have recently introduced a new menu which is getting great feedback from our customers - our chefs and servers will appreciate your feedback.

"Ok stay"

3
04/11/2017

We've stayed here before but felt standards have slipped a bit. The room was very warm and despite asking for the heating to be sorted out we ended up sorting it out ourselves. The room was quite small and the bed was hard and the pillows werent brilliant wifi was very irratic and it wasnt the easiest to get on. Thank goodness the breakfast was the saving grace. Lovely fresh fruit salad and good quality ingredients. Staff were friendly and ensured we had tea and coffee early on. If these points are addressed it would be a great hotel

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
Thank you for your feedback and for returning to stay with us again. Because of our heating system and the different heating requirements of our guests according to their personal taste, each room had radiators which the guest can individually adjust to reach their temperature of choice. Apologies that a duty manager did not go to your room with you to show how this could work so you could have been made more comfortable more quickly. I'm sorry you did not find the bed comfortable - all our mattresses are King Coil mattresses as used by 5 star hotels and we have had, and maintained, this standard for many years, regularly replacing each mattress to ensure optimum comfort. Please do call our reservations team on 028 71 860 606 and let us know the room number where you found the bed uncomfortable and our team will of course check to ensure that your point is addressed. We do have additional pillows in the room - so you have a choice of one harder and one softer per guest. Please do return again - we are disappointed that you feel standards have slipped as in the past few months we have been reviewed by both The Northern Ireland Tourist Board and Best Western and had better feedback than ever. We hope we can demonstrate this improvement to you at a future stay.

"60th Birthday Celebration in Hidden Gem"

5
22/10/2017

Absolutely love this hotel! This is our 4th visit for different celebrations. The staff just couldn't do enough for you. We booked a family member and his wife the Donny Brewer suite for his birthday and it's just gorgeous- well worth a booking! The food in the restaurant is always of a high standard and nothing is any trouble. I mentioned to Ramona the manager that we were here for a birthday celebration and she made sure our guest was brought a celebration drink and sparkler complete with Happy Birthday played on the piano! These little touches make want to return. Have to mention the lovely treatment we also got from Theresa in housekeeping who was so pleased that we'd enjoyed our stay and let us see another suite for future stays. If you're considering visiting, don't give it a second thought - just do it!??

"Stay was ok- nothing special "

3
17/10/2017

The hotel has extensive parking and is decorated well inside. The bar on Saturday had a few people in it so we had lunch there. The barmen were in slow mode but when the order was taken and the food arrived it was very good. The room is an average size and everything you need. We visited the leisure center and was told that they had run out of towels so we had to use our room towels. The assistant said he will get them replaced. I asked where the spa pool was but he said it was " broke today". Back in the room I rung for more towels - which arrived promptly. At 12.04 the next morning the room attendant let herself into our room while we were dressing- only to tell us there's no hurry in checking out!! It is a nice hotel - just a couple of things need to be addressed to make it better.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear FrequentTraveller066, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Handy location for Derry (londonderry) and airport"

4
09/10/2017

We arrive a little before check time staff were most helpful and confirmed the room was ready. Breakfast was fine and the one evening meal was nicely presented with the staff checking from time to time was the meal to our liking and did we want more drinks.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Charles L, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"just passing by, great stay!"

5
07/10/2017

we stayed just for one night on our way to the giant's causeway; the hotel was easy to find, with parking spaces available, a short drive from Derry. the room was comfortable and clean; we were glad to be able to make coffee and tea :) the ladies at the reception were lovely, we appreciated the map of Derry that helped us have a pleasant evening in town. overall we're satisfied and will recommend this hotel!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Madnone, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"I will not be returning on what I witnessed"

3
30/09/2017

I can not fault the food in this establishment. It was quick and delicious but it seems there is an Indian gentleman in the restaurant who is quite rude to younger staff member. We were situated in a box behind a wall in the restaurant, however we could hear a man shouting at a younger staff member so my husband went out the the bathroom to see if he could see who this man was shouting at but her back was turned. I am unsure what it was about but the young girl politely asked the man if he would please stop speaking to her so rudely as there was customers about (making me think this was not the first time she had been spoken to in this manner) but the man proceeded to tell her to ‘shut up and that he did not care'. The girl did not say anything after that, she listened to all the abuse the man was giving her about her being ‘a bit c**p at work lately'. He then moved her somewhere we could no longer hear but after hearing what this man had to say, some of it I cannot bring myself to repeat, I refuse to return to a restaurant where older staff members think it is ok to treat staff in the manner he did. The young waitress then returned to our table to take our dessert order a few minutes later and she seemed to be agitated so we asked her if she was ok and she stated that she was absolutely fine then continued making jokes with us about a previous conversation we had. I refuse to believe that this young girl could be treated like this in this day and age. I will also be contacting the hotel directly about this.

Kimberly M, Sales & Manager at Best Western Plus White Horse Hotel, responded to this review
Dear Johnnolp123, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. We will be looking into your review and a full investigation will be taken. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. We hope you will come back and see us again soon. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Comfortable, great service"

4
25/09/2017

Stayed here one night with our two young sons. Rooms were clean and comfortable. Staff all around was wonderful. Enjoyed our dinner at the restaurant. Having a little boy who just started walking, was nice to have some open areas where he could explore and not get in the way.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Christine W, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Great hotel well located"

4
19/09/2017

We did have a great stay at the hotel. Though the rooms were a bit on the small size, the room was clean and comfortable. The restaurant was ok, not bad but not exceptionally good either. Nice hotel, well located.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear 78DK78, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Spot on"

4
02/09/2017

If you are in Londonderry this has to be on your list of hotels to stay. It is clean, well presented and the staff all have a smile. The food is spot on and for the cost of everything combined it is very good value. I will be staying again.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear D-J-Griffith, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Good choice"

4
23/08/2017

Check in was efficient and quick, although we did not get the room we had booked for, a minor problem that was addressed by the front of house manager. Our room was clean and tidy, in places showing its age. Air conditioning would be an excellent addition. The food in the restaurant and bar meals were very good, limited choice was the only minor down side. Our complimentary breakfast was very good.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Steve R, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Bad weather"

5
23/08/2017

I just want to thank the white horse for all that they done for the people that got stranded in the bad weather as we couldn't get up or down the road because of flooding. Emmett took real good care of us and made sure we were as comfortable as can be. Thanks for the tea and coffee also.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Vee030287, Thank you so much for your kind review. We have an amazing team of staff who worked incredibly hard through the storms. We really appreciate our whole team for working so hard through the floods and can only say it was our pleasure to help many of the unfortunate people who got caught in the storms and also the emergency services working though the night. I will pass on your kind words to our team. We hope to see you back at the White Horse on better circumstances Kind regards Kimberly

"Great value, lovely staff"

4
12/08/2017

Enjoyed a spa break here...deal was an overnight stay, breakfast, choice of spa treatment, 4course meal, a cocktail and small bottle of prosecco , all for £100! Great value, cannot fault at all. On arrival, I was a little wary as hotel is just off a main road and had an old dilapidated building on grounds opposite. But wow! It was such a surprise when we walked in. Staff are so friendly, not one ignored us and the restaurant staff were very efficient. My friend and I had a facial, the lady was lovely, the room had low lighting and soft music playing-so relaxing. Really enjoyed my first facial. We went to the bar and enjoyed a cocktail before going for dinner. Meal was great, good choice on menu and plenty of food on plate. The staff were quick to serve the food and clear away and again friendly. My only complaint was that duty manager? came into restaurant and spoke with guests/some people she knew but ignored other guests... not good! Next morning breakfast was again very good, fresh food, breads, meats, cheese and an Ulster fry. Food was hot, buffet style but fresh and tea/coffee and toast was served to the table. Altogether for the money, great value and comfortable rooms.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear 22daisy12, Thank you for your kind comments regarding your recent stay at our property, I will be sure to pass on to our team. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Birthday meal"

5
11/08/2017

Very friendly welcome from all the staff made us laugh with comments about our choice of food. Food very well presented and extra attention given to my birthday friend sparkler candle lit and put on dessert also tray bake given to us with our coffee free of charge a nice gesture I will be back again now I have got a taster.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Marie7732016, Thank you for your kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Great atmosphere"

4
10/08/2017

The hotel provided great atmosphere and the staff were all helpful towards the whole group that were in attendance at the hotel. The tables were well laid out and in waiting for the carvery there was not of a wait.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Alistair W, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"A little dated hotel "

3
08/08/2017

One of the few chain hotels in Londonderry is the Best Western White Horse hotel, which is located on the outside of town. There is plenty of free parking at the hotel and they main road is next to the hotel. The rooms are average size and they have small safes and some storage space. Whilst the lobby area has been refreshed sadly the rooms are a little dated. The hotel has a nice gym and a good 20 meter pool. The restaurant options are okay but overpriced and the service wasn't great. Sadly there was no recognition of elite status with Best Western and no upgrades for diamond members. All in all a solid low end property which is well located if you are passing through for a night's stay

"Convenient for town and airport."

4
08/08/2017

Very friendly welcome when we checked in. We had a pleasant large room with opening windows. There was plenty of hanging and shelf space, a nice work desk and an area for suite-cases.Very good lighting in bedroom and bathroom. Bathroom had a walk-in shower and plenty of shelf space.The was a tea/coffee kettle set, hairdryer and safe. Wifi was good. There was ample seating, two comfortable chairs and a table, an upright chair at work space and a two seat sofa. The restaurant and bar served a selection of meals. There is ample parking. Although out of town it is on the motorway and is only a few minutes from the airport.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Mike P, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Clean, comfortable hotel with very friendly staff!"

4
02/08/2017

We enjoyed our short stay. The staff were friendly and very helpful. The pool was clean and quiet which we enjoyed for a short while. As for the room, it was clean, spacious and worth what we paid. The only down side was the phone wasn't working (meaning having to go to reception rather than call) and the to controller wasn't working however this was quickly replaced. All in all it was a decent stay and we would return happily.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Simonptyire, Thank you for your kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come and visit us again. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Mr and Mrs Knox"

1
29/07/2017

We recently stayed here for one night and were very disappointed with this hotel. The receptionist was very friendly and welcoming but it was downhill all the way after that. Bath taps did not work and there was a smell from the bathroom. Hotel guests walked up the corridor banging on all the doors at 3am mostly drunk and there were still people who were drinking in the front reception area area at 10am the next morning. Breakfast was inedible and certainly not fresh and we were greeted by a man saying you've booked room only - we had just paid for breakfast at reception the previous night All in all we could not rate this hotel with any stars or and would not recommend a stay here

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Heather K, Thank you for comments regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Unfortunately during your stay you did not make us aware of any of the issues you have mentioned which we could of resolved at the time if you had of spoken to one of my colleagues. We could have spoken to the guests going to their rooms and ask them to please to keep the noise down. And with regards to our food this is prepared and cooked fresh each day for our buffet breakfast, I can only apologise that the restaurant team were not inform about you paying additional for your breakfast on check-in, this was a general mistake and the staff member has been spoken to on this. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Kind regards Kimberly

"NIce place to stay a few nights"

4
21/07/2017

Always enjoy staying here - rooms nice and roomy, not cramped, staff friendly & helpful. The restaurant serves good quality food and in winter the open fire in reception is a welcome space to sit and rest, read and have a cup of tea.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Koekoo, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Nice and relaxing"

4
20/07/2017

Myself and my wife booked this hotel for a couple of nights away. We chose the white horse as it offered a spa package which was what we were looking. We arrived at 3pm which was the time stated for checking in and were greeted by a friendly chap behind reception who also took our booking for dinner that evening. Our package included a stay in the Donnybrewer suite which did not disappoint. The room was excellent and just what we wanted. The meal in the restaurant was very tasty and would recommend anyone who stays here to try it out. Our second day here we had a massage booked in the spa and this I would also highly recommend. There is also a great swimming pool which includes a kiddies pool so is ideal for families, also includes a sauna, steam room and gym. Staff are very helpful and friendly and the hotel is kept very clean. Would highly recommend this hotel if it is a relaxing break you are after.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Barry, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Treated like stars !!"

5
17/07/2017

Couldn't fault this hotel. The service, the room and the staff were excellent. Special thanks for ensuring a disabled person could use the shower. A definite return place if ever we come back to Ireland. Many thanks

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Heather W, Thank you for your kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come and visit us again when you are back in Ireland. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Anniversary Weekend"

3
14/07/2017

Got this wee bargain online, 2 nights b&m with one 2 course evening meal and use of leisure facilities for £100 total. Was not expecting much due to price. Room was clean but average and in need of renovating. Did not use leisure facilities. Free meal was amazing, food was very good and service was excellent. We even got a free bottle of wine. Atmosphere in reception was lovely as they had huge open fire and comfy seats. Hotel a bit out of town but bus stops right outside and has frequent service. Would def stay again if Deal comes up.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Weemocky, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Three Star..........."

4
12/07/2017

I have stayed in a few 4 star hotels and I have to say the above hotel comes no where near to a 4 star but on the plus side staff , restaurant food and second floor rooms where first class but parts of the ground floor where old and worn out , the swimming pool water was ice cold and there where no towels at the reception area so we had to track back to our room to retrieve towels any how I feel an upgrade would be in order .

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Ballaghbeg, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thanks you for your kind comments we pride ourselves on our fantastic staff, and fabulous food & service. As the venue was initially a Highway Inn, we have been renovated many times over the year though some of the original feature structure still run though the venue, we constantly keep up to date maintenance and refurbishment thought out the hotel though this is always an ongoing. Our pool normally sits at 29-30 degrees but I will pass your feedback onto our Leisure Managers, with regards to towels we have had a new desk installed into the reception area which has shelving that holds an excess of 50 towels. Apologies if this was not completed before your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Brilliant stay "

5
10/07/2017

Spent two nights in The White Horse and ate in the 68 Clooney Restaurant both nights, the food was stunning and the staff were welcoming and helpful. The rooms were comfortable and clean, overall a great stay.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Scott C, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Absolutely amazing!"

5
10/07/2017

It was a very clean and spacious room we had. Staff were all very welcoming, helpful and friendly making the weekend stay even more enjoyable. The food was amazing.Can't wait to go back! Highly recommend

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Whitney L, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Good accommodations outside of Derry"

4
04/07/2017

This was a good overnight stop. The rooms were fair and clean. They have a nice gym and spa area available also. There is also a bar and restaurant on site. Staff were very helpful and friendly. Quick cab ride into Derry.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Mindy K, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Lovely hotel, great food!"

5
03/07/2017

I stayed here for 2 nights with my boyfriend and we could not have enjoyed our time more! Lovely hotel with excellent facilities and incredibly friendly and attentive staff. We had a delicious meal in the restaurant (highly recommend the brownie!!). We only wish we could have stayed longer! Thank you for looking after us - will definitely come back again!

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jj-jen-jj, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"It was OK, even if it aspired to more"

3
27/06/2017

The hotel looked very nice, but there were snags during our stay, that were irritating more and more. We booked directly, as we had 2 nights, first for 3 and second for 2 people. The room was spatious, but was cramped with 3rd bed, that we didn't need. For the first night we got 2 sets of towels/robes/coffee cups etc.. We thought - maybe a child doesn't "deserve" a robe and didn't make a fuss, and then for 2nd night we got 3rd robe and 3rd set of towels... Nobody offered help on arrival, when we walked into reception with plenty of bags. Nobody asked at the end asked if everything was ok. There was no comment card in the room... In the leisure centre there was no shower gel/soap in the showers, so we needed to bring soap from the room. In general - we left the place with a feeling, that we don't need to come back, as nobody really cares if we want to. Pity

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Wantula, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. All our guests are very important to us and the hotel has always been renown for its friendly staff and customer care. So I have personally spoken to all staff with regards to your comments as this is not our standard and can only apologise that we had not met your expectations during your visit to our hotel. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Kind regards Kimberly

"Very disappointing restaurant experience"

2
26/06/2017

A friend invited me to dinner recently in the restaurant of the whitehorse hotel. It is years since I ate here and was looking forward to somewhere different. The restaurant was lovely and very inviting so was initially impressed. The service from both male waiters was very good. However the food was really disappointing for us both. I had the chicken dish with the sauce on the side. It was really tasteless and the accompanying baby boiled potatoes similar. As I can cook a mean chicken dish at home I expect it to be at least comparable it was far from it. My friend had the sea bass which was over done not what you want with any fish dish. We did not bother with desserts. I did not want to cause a fuss to embarrass my friend as it was her suggestion. However I will not be back. Such a shame.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Fox149, Thank you for comments regarding your visit to our restaurant. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Unfortunately you had not made us aware on your visit that you were unhappy with your meal, which if you had spoken to one my colleagues we could have changed your meal or ordered you something different from the menu. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Kind regards Kimberly

"Best weekend with my daughter "

5
25/06/2017

This hotel was amazing ... Maybe a little dated in decore but absolutely fantastic stay .. The hotel staff where friendly and extremely attentive. Anythings we asked for was brought straight to our room within 5 /10 min . The restaurant staff where friendly professional and extremely nice . The food in the hotel restaurant was lovely and we'll precented. Breakfast was well provided for every need and had fantastic coffee ... our room was very clean and well stocked with towels and pillows. . We also had robes and slippers provided for the spa and lesure facilities. I would also like to thank the night staff two young geltlemen that was on dutie the night of the the 24th of June a sat night .. they where amazing staff and would just like to thank then personally there extremely good work on that evening ... The spa staff where absolutely amazing the two ladies that treated us where the best at there jobs I have come across . And i have been to quite a few . we had facels, pedicures and back massages and they where absolutely wonderful and the two of the most friendly and amazing girls I have ever met , they really made our mother daughter weekend special. .. The hotel also has a steam room ,a sauna , a wirlpool spa , also a swimming pool .. all the staff where amazing in all areas of the hotel .. The town centre was within a 10 min drive and had everything you could want . I would highly recommend this hotel to anyone wanting a relaxing weekend where your pampered and extremely well taken care of xx

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear jakidonnan24, Thank you for you kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to your return, it is always a pleasure to make memories for our guests and we hope to see you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Disastrous service."

1
23/06/2017

Arrived at the restaurant at 12:40 and placed an order for a pannini and also a White Horse Burger. Three other people in the restaurant, two already eating, one girl waiting for her order. Few minutes passed when two other ladies appeared and another couple arrived some ten minutes later. Despite trying to attract the French Waiter's attention, decided not to make a fuss and just wait. 1:10, the two ladies were served their order followed closely by the other couple's order. At 1:20 I approached the waiter, who by this time was fussing over a number of foreign visitors who had just arrived. On enquiring about my order, he literally pushed past me and I thought he was going to the kitchen. No such luck, he went to the reception desk and stood there with a vacant expression on his face. I asked one of the waitresses who was passing, to take payment for the tea which we had consumed while waiting for the order. At this point the French waiter jumped to life and told the waitress that I had nothing to pay. I asked him where my lunch order was and asked what was wrong with him that he could not get it from the kitchen. His reply of "nothing wrong with me - its you" raised my hackles so rather than get into an argument with this useless poor excuse for a waiter, my wife and I left. If this person represents the standard of waiters the the Best Western Group employ, I have a feeling that the White Horse (which used to have a good name) will be relinquishing the BW franchise before they go out of business.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear geoffjw, Thank you for comments regarding your recent visit at our restaurant. On behalf of our entire team, I would like to apologize for not exceeding your expectations. This is not our standard. Your satisfaction is important to us and we have used the feedback you gave us to organise a staff meeting to implement improvements and arrange staff training where required to ensure we offer a better experience for guests in the future. I hope that you will consider visiting us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02871860606. Kind regards Kimberly

"Worst Dinner Experience!!!"

2
18/06/2017

Stayed in the hotel with a fairly large group and we also had dinner in the dining room. The hotel itself was fine though it's not near anything. Dinner was a disaster. It was an hour before we received our appetizers and another until we received our entree. Most of us left before the dessert came. Turns out there was at least one wedding reception going on and apparently the staff didn't care about our group at all. I would have thought they would at least comp our drinks but we got nothing even after speaking with the manager about our dismal experience.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Linda B, We take all our review very seriously and I apologies that we did not meet your expectations being a rural set hotel just outside the city of Derry. We only hold one wedding a day in our hotel, and we have three separate kitchens to run all events we host, so I am very surprised to hear your comments as this is not the standard we hold at the White Horse Hotel. I would appreciate if you contact me as my restaurant manager has no relocation of your booking. Tel 028 7186 0606. Kind regards Kimberly

"Worst afternoon tea experience"

1
17/06/2017

Came here on a girls day out to have afternoon tea, on arrival we were told to go to the restaurant followed by a lady who showed us to our table, hidden in the corner of a empty restaurant, gave us tea and coffee and no milk, waited for ages until we seen someone to bring us some, the afternoon tea arrived, very VERY disapppinting, should me named miniature afternoon tea, no description of what we were eating or what even was in the sandwiches. No one came near us the whole time to check if we needed more tea or coffee or if we were OK, I actually got up and walked round the restaurant with the teapot in hand looking for someone to get us more tea and coffee to which I got the attention of the barman in the next room to help us. The experience was so horrible and the atmosphere and service was even worse, we even actually got up and got peanuts from the bar.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Jemma K, We are so disappointed that you did not come to us with your concerns on the day. We take all reviews very serious. We apologise that you were not happy with your seating area though our Afternoon Tea is re-noun for for fabulous food at a fantastic price of only £9.95pp. You upgraded on the day to include Prosecco at a cost of £15.95pp. I have spoken with my restaurant manager who advises me your group had been checked on several occasions and you also left a tip with him upon leaving and when he checked again had you enjoyed yourselves you advised that you had a lovely day. Kind regards Kimberly

"Weekend Break"

5
02/06/2017

My husband Michael & I have just returned (well last Sunday) from yet another wonderful stay in this fabulous hotel, absolutely our favourite. All the staff our amazing, so friendly & helpful at all levels, just can never do enough for you. There are just too many individuals to mention but you all know who you are. Thank you so much for making our 92nd stay so lovely, hopefully we'll make the Century before end of 2017. And of course it's the Best Western Plus White Horse Hotel's 25th Anniversary of same ownership uncanny since it's also our 25th wedding anniversary later in the summer which of course we will be spending in White Horse Hotel (where else?) Thank you Issam & all once again. We look forward to returning again in the not too distant future. Carmel & Michael

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Pespi49, Thank you for you kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to your return, it is always a pleasure and we hope you make the century before the end of the year too. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Terribly disappointed in this hotel not a four star quality"

3
31/05/2017

Terribly disapointed in this hotel we generally book at least four star to get the quality of what should be expected for a four star. The rooms were nice and the beds comfy. The bathroom however was disgusting, there was cobwebs and dirt all around the sink area. The towels ripped, and the drinking glass dirty, also the pillow case had holes in it. Our room smelled of chlorine even though we were not near the pool. The wifi only worked for the first hour we were there after that it was impossible to get on. We couldnt book our next hotel on line. There was no other room to switch to as they were booked. After I expressed my disapointment to the check out host, she did give us our breakfast complimentary. Will

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear BettyCollinsMene, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you enjoyed your room and our fantastic King Coil mattress you slept on. We will be investigating the issue with the bathroom as this not the White Horse standard. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Sunday carvery"

3
28/05/2017

Called in without booking today for the Sunday carvery. The staff were all very helpful and we got a table very quickly despite the restaurant being very busy. Service was quick and we were well looked after. There was a good selection of starters and desserts and the portion control on the carvery main was not in evidence as I watched the heaped plates being carried past. The carvery was fine, nothing special but no different from anywhere else. My only real disappointment was the pudding. I ordered the apple/berry crumble with custard. The fruit was delicious but it was not a crumble on top - it looked and felt like a congealed mess, hard to chew. I had to remove it. As a carvery meal I would say it is everything you would expect and for £16.95 for 3 courses and coffee (good coffee) it is good value. Staff also appeared to be very good at helping young children - chatting to them and getting extra plates etc.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear munchersinc, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Wedding reception"

5
19/05/2017

We recently had our wedding reception here and we couldn't fault a single thing. We wanted to stay in the Derry area and the White Horse was the most welcoming of all the hotels we visited. When we booked our reception with Emma we were given lunch on the house - a nice touch! Kimberly was brilliant throughout our planning and nothing was a bother. The day itself was amazing! The decor, food, service and hospitality was second to none. We appreciate everything and wouldn't hesitate to recommend the hotel to anyone planning their wedding. Thank you to all the staff - you are a credit to the hotel! Lorraine, Christopher and Callie x

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Lorraine T, Thank you for comments regarding your recent wedding at the White Horse. It was a great pleasure to look after you on your special day. We value your feedback, as you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Excellent spa break"

5
19/05/2017

Nice hotel with really friendly and helpful staff throughout (this was a return visit after a previous good experience). Loved the pool, sauna and steam room and had a great massage. The therapist was really thorough in understanding how I wanted to feel after my treatment and left me totally relaxed.

Kimberly M, Guest Relations Manager at Best Western Plus White Horse Hotel, responded to this review
Thank you so much for taking the time to tell us of your good experience in The White Horse. Delighted you enjoyed our Leisure and Spa facilities. We recently introduced new Spa Packages and products and it is lovely to know that they are enjoyed by our guests. We hope to welcome you back again soon.

"Fantastic hospitality, comfortable rooms and superb food."

4
15/05/2017

This is the second time we have stayed at this hotel with the tour group we were riding with. We really enjoy our stay here. ALL of the staff here - Front Desk, Restaurant Staff, Kitchen Staff, Chefs, Bar Staff and Houskeeping - nothing is too much trouble, they are always polite, friendly and helpful and always treat you as a valued guest. The rooms are comfortable and bedding, towels and toiletries are of a very good standard. Our only tiny gripe is that the pillows are way too hard - soft, even feather pillows would be a fantastic option, and the toilet tissue could be better quality. We will definitely be back and wish the hotel andall of the staff a very good season ahead. Many thanks to all of you for making our stay enjoyable.

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
It was a pleasure to welcome you to The White Horse again! Thank you for letting us know that our staff were welcoming and helpful throughout. We have a great team who will be delighted to know that you appreciated their efforts. I hope you join us again next year, and we'll be happy to offer alternative pillows. We have a pillow menu in the guest directory and will gladly do whatever we can to ensure you have a comfortable and restful sleep.

"Nice Hotel on outskirts of Derry City"

3
15/05/2017

Spent one night for business here. Although not centrally located in Derry city, the hotel was very busy, as was the restaurant and bar. I ate there and the food & service was reasonable. The bar had a singer that night but it was quite late before he started to perform. A short taxi ride would be needed if you wanted to visit the city at night as the hotel is located just off a main road. The wifi was very poor.

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
Thank you for taking time to review us - your feedback is appreciated and we use it to improve our offerings. We have entertainment in our bar from 10.30pm on Friday and Saturday nights, with a pianist playing on our baby grand in the restaurant prior to that. Our wifi supplier is in the process of upgrading our wifi as we have historically been in an area of poor reception. We are continuing to upgrade the service to ensure we can offer a good service to guests and apologise that your signal was not up to the standard you expected. If you stop with us again in the future we hope you find it is improved.

"Wedding reception"

5
09/05/2017

We booked the White Horse for our wedding dinner and reception. We are very glad we did. The way we were looked after was second to none. Professional, efficient, accommodating and clear. The dinner was fantastic, a carvery style dinner where you could go back for seconds if you wanted! We also received a free night's stay in the bridal suite and couldn't fault it at all - we even had a small jacuzzi in the bathroom and a bottle of champagne on ice! Breakfast also good, wide selection and a good cup of sweet, strong tea (or coffee) available. Would highly recommend to everyone seeking a venue for a wedding reception, or anyone seeking a relaxing stay in the NW of Ireland in general.

Kimberly M, Manager at Best Western Plus White Horse Hotel, responded to this review
Thank you so much for taking time to write us such a lovely review after your wedding. It was a beautiful occasion and you did your family and guests proud with all your details and personal touches. It was an absolute pleasure to have you with us to celebrate your wedding. Congratulations from us all!

"Decent hotel with good food and service"

4
04/05/2017

I was at the White Horse Hotel for a wedding. The reception was good with champagne, tea, coffee and some nibbles. The meal was 4 course which started with egg salad, soup, roast beef dinner and apple pie and finished with tea and coffee. It was nice and was served quickly, the beef was lovely. the meals vary depending on the wedding package. Not sure which one it was. The bar was surprisingly cheap for two drinks (beer and gin and tonic) came to approx £7.50. The room I was in was No.130 at the end of the downstairs corridor. it was spacious with a couch, table and 4 chairs and nice and comfortable sized bed (King sized maybe). There was a dresser, iron, hair dryer, safe and TV. The bather room was a little small but was fine. I think that was the biggest room in that corridor. we had a look at others and they were smaller. The hotel is a 4 star but the rooms don't really reflect that. The service I received was good and I enjoyed my evening. I also had breakfast which had everything you wanted such as a fry up, fruit etc. There was a wifi network but I had trouble with it as there was a weak signal. I believe there is a spa and a gym so you could go for a relaxing weekend. Overall I was happy with my stay and the service I received.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear jaketcunningham, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Pleasant ,professional staff and very helpful. Food very good ,must try the side salad"

5
02/05/2017

Room very smart and clean . Good help from all the staff . Nice quiet stay with amenites available should I wish to use them. The location was perfect for me to get to my work .The dual carriage was near the hotel and give easy route to the centre of Londonderry or the Airport. The Hotel rooms were quiet and warm.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear dak750, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Date Night Package"

4
02/05/2017

We had booked a last minute getaway and this was the best deal we could get for our money, you get bottle of wine & nibbles (which are a few buns) on arrival, 4 course dinner each in restaurant, breakfast in bed and use of leisure facilities, we had booked the suite as we like our luxuries... when we arrived I realised that I had made my booking and hadn't checked my confirmation, which had the wrong date on it for later that week, but luckily enough our room was available and it was no trouble at all to be changed as we had drove 2 hours to get there! The suite was beautiful, super king size king koil bed (amazing comfort) separate seating area, robes and slippers. We used the leisure facilities, had a quick swim as the pool was quite cold, used the steam room was fine but could do with updating and the sauna. had a beautiful meal in restaurant and drink in the bar and enjoyed breakfast in bed. overall was good value for money, would be a good base for exploring the north coast and Londonderry.

Kimberly M, Sales & Marketing at Best Western Plus White Horse Hotel, responded to this review
Dear Julie H, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"DEFINATELY NOT A FOUR STAR ROOM.!"

1
01/05/2017

My Wife and I stayed at this Hotel for one night only...20/21 April2017 We had Room 103 and found it to be extremely basic for a four star Hotel, with the walls devoid of pictures or other adornments The bathroom was antiquated with black mound engrained into the floor tiles and substantial gaps in the floor grouting around the bottom of the door and the shower curtain was dilapidated as was the shower control valves There also was a substantial damp patch above the shower head in the bathroom The toilet was situated tight against the bath and one had to sit sideways to use same The toilet tissue was inferior to anything I have ever seen ....it looked and felt like the cheapest of the cheap and not as one would expect in a four star hotel..in fact as I pulled a bit off the roll it came apart in several places ...obviously not having been perforated correctly There were wires showing in one corner of the bathroom which led to and powered the towel rail...which I doubt would have passed health and safety checks for bathrooms..wires in a bathroom are a 'no no' I understand There was no iron or ironing board as one now expects in four star hotels One of the bedside lamps was defective The wallpaper was lifting off the wall in places especially on the wall on the bathroom side of the room The room had a very stale smell in it which was immediately obvious when you walked into it and despite opening the window it did not improve We paid £83 for this room which is average for a four star hotel and while we did not expect gold and crystal all around the place we felt that it could have been an awful lot better than what we received I wish to emphasise that your Staff were lovely...very courteous helpful and professional at all times and it is just a pity the room did not come up to the same standards While I am not a person who airs grievances in public I feel it should be brought to your attention as this was not a four star room for which we paid for. I would normally bring this sort of thing to the attention of staff on duty at the time but I had an important hospital appointment and this was the furtherest thing on my mind We will definately NOT be back and definitely will not recommend this Hotel to anyone !

"40th Birthday"

5
01/05/2017

My Mother and Sister booked us in for an overnight stay as a surprise. The room was lovely and very clean. I had a massage with a girl named Sandra who has just recently opened up her own business called bohemian beauty, which i would well recommend on my own experience. She was professional, friendly and the ambience and massage itself were wonderful. The meal in the restaurant was outstanding and the fry in the morning was one of the best ive had. Staff all helpful and friendly. Definitely up for a return visit.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Michelle B, Thank you for comments regarding your recent stay at our property for your birthday. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Birthday getaway "

5
27/04/2017

Just returned from 3 nights in the best western. Could not fault the hotel one bit. From the location which was a bit out from the city which we didn't mind as we drive to the hotel room which was of nice size and cosy. The staff were absolutely faultless. The lady on reception was great from check in to check out which she remembered us from. The food was absolutely fantastic and so tasty!! The man in the bar was great too. Had an interest in what we had been up to for our time up there. Was nice to see. Would definitely return.

"Best in the north west"

5
26/04/2017

My new husband and I had our wedding reception in this hotel recently. The staff could not have been any more accommodating. The premises are all very clean. Many of our family members stayed in the hotel too. The food was delicious, the rooms were basic but perfect, the bridal suite could be doing with a little updating but as a whole very pretty. We were impressed by both Kimberly and Emmet's outstanding service and attention. We would highly recommend this hotel for a stay, a meal and definitely a wedding.

"A comfortable hotel with good food"

4
12/04/2017

We have just spent two nights in this hotel and were pleasantly surprised at how good it was. It is definitely much better than it looks from the outside, but its best asset is the food that they serve. We ate in the restaurant on both nights and enjoyed it thoroughly both times. Breakfast is also very good, its buffet style, with tea and coffee and toast brought to your table. Our room was also of a good standard, not 5 star but warm, comfortable and adequate for what we needed it for. There was a bath in the bathroom though it was on the small side, but otherwise everything worked well. The hotel has a pool and a gym upstairs where I used a treadmill on one morning. One negative point would be the wifi - its free but not strong enough and keeps dropping out.Overall, a good hotel to stay in when visiting the north west

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Ashley A, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Excellent Food"

4
12/04/2017

We had a 2 night stay recently as we wanted to be reasonably near the NW Clinic at Ballykelly. (This location would also be handy for Derry.) Firstly I think the decor in the lounge bar and reception area could do with being refreshed but that did not bother us particularly. I have to say however that the staff in the bar and at reception could not have been more pleasant and welcoming. They made our short stay a delight and as the prices were very reasonable, we would certainly stay again if in the area. There were 2 big surprises for us. Firstly the gym and swimming pool facilities were much better than we expected - I wish we had had more time to avail of them. But best of all was the food! Having thoroughly enjoyed our meal in the bar on the first night we decided to eat there again the second night instead of going into Derry as initially planned. Both nights were excellent. Cod with peas can be a thing of duty when done that well and the tartare sauce was the best I have ever tasted - so often it is awful - and I would also highly recommend the salted chilli beef. There was no problem in having a meal from the well-appointed main restaurant in the lounge bar so that I could watch the sport on the large screen. Food was also very reasonably priced. Entertainment in the bar was also excellent on the Friday night. My wife rang the hotel when we were on the way home to check if she had left her book there, and indeed they confirmed that she had. As we were about 60 miles away we decided just to leave it, however they offered to post it to us and it duly arrived a couple of days later. Many thanks White Horse.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear NI_Traveller2014, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"The most perfect all round hotel"

5
10/04/2017

Arrived at this hotel on Sunday afternoon. No sooner we where in the door we where greeted by a pleasant young girl called Chloe (her name was easy to remember as it was the same as my wife's). When we told her that we where down to celebrate our first year anniversary she congratulated us and give us a complimentary room upgrade. The staff where so nice to us and really made my wife and I feel very welcome, wish I could off took all of their names so they could be praised for there professionalism. The swimming pool, steam room and sauna was another highlight of our fantastic stay and we rounded that day of with a lovely meal in there restaurant, the food was absolutely gorgeous. I'm usually a two course type of person but their dessert menu was so tempting that I had to try the salted carmel panna cotta. We finished of our stay with our breakfast the next day and yet again faultless, buffet style breakfast and a lovely kind waiter making sure everything was alright for us. Couldn't of asked for a more relaxing stay or a better way to spend our first anniversary, many thanks and we look forward to seeing yous soon

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Jamieaaz88, Thank you for all your kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Birthday Treat"

5
04/04/2017

This hotel is definately a favourite of ours.Having stayed here numerous times in the past, it seemed the perfect choice for a weekend break to celebrate my birthday. The hotel is very clean and the staff are really friendly.On our arrival there was a complementary bottle of bubbly and chocolate treats in our room to help us celebrate- a very nice touch ! This was the first time we used the spa facilities and it definately wont be the last. The beauty therapist was very polite and extremely friendly and we both really enjoyed our treatments - a great way to start off what turned out to be a brilliant weekend!

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Hester958, Thank you for comments regarding your recent stay at our property. We are so pleased you had a fabulous birthday weekend. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Great staff. "

4
29/03/2017

This was a lovely hotel with great staff. The reception was very welcoming and the restaurant staff were great. I had a fantastic meal in the restaurant and would definitely recommend it. I went to the bar later on and there was no customers in there and no one serving behind the bar. It was open but no staff. The rooms were more then adequate and comfy. If I was around there again I would stay here.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear John C, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"very pleasantly surprised"

4
21/11/2016

Small hotel but very nice. Rooms are great especially the family room ..we had 2 boys with us and they got a bed each plus we had a kingsize bed and still loads of room. The shower was brilliant great pressure and the bath filled in minutes with lovely hot water. The boys always like a bubble bath after swimming and they were not disappointed. The pool was great.... also kiddies pool and toys provided to play with ..very nice touch. Staff were polite and very helpful. We had a wowcher voucher and got a great deal with a meal included...2 courses plus a free bottle of wine....all excellent.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear findlindatavares, Thank you for comments regarding your recent stay at our property. We are so pleased you had a fabulous family break. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be running a Wowcher offer again soon so keep an eye out. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Amazing Deal"

5
20/11/2016

I just back from a girls weekend in the White Horse Hotel and it was fabulous. We got a deal for 2 nights b&b, one dinner, pre-dinner cocktail, bottle of prosecco, 30min massage and a £25 foyleside voucher. We also were able to upgrade the massage with a dermalogica facial for only £20. The staff were all very friendly and accommodating especially Simon who checked us in. The room was lovely and spacious. The hotel appears to be being refurbished in parts, the reception had been done and the section of the hotel we were in had also been but the section between reception and out end was a it dates but very clean. The food was lovely, great breakfast and dinner. The spa was fabulous and I had one of the best massages I have ever had. Everyone was so friendly and they were very accommodating as I was breastfeeding and needed to store my pumped milk which was absolutely no bother. The deal was fabulous, the staff were all lovely and we will most definitely be back.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Ju L, Thank you for comments regarding your recent stay at our property. We are please you and your friends had a wonderfully girlie weekend. I will pass on your kind words to my colleagues. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Good hotel, good location, good facilities"

5
16/11/2016

I booked 2 double non smoking rooms. However one smelt very badly of smoke. I asked reception if they would spay some air freshener, which they did, but even the next morning the smell was very strong. We ate in the restaurant and had a fantastic meal.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Joani99, Thank you for comments regarding your recent stay at our property. We are please you and your family had a enjoyable stay. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. All our hotel is a non smoking venue, we apologies that the previous guest whom stayed in your room, took no regard to this policy. The room had been deep cleaned after their stay though unfortunately tobacco is a smell that lingers, we hope this did not affect your stay with us to much. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Enjoyable 2 night stay"

4
16/11/2016

Arrived 5.15pm in a Monday evening ample car park spaces got one right outside reception. Check in was smooth and friendly. Ate in the bar starter and mains £12.50 excellent value for money. Room large with walk in shower in ensuite. Towels and bedding all clean and fresh. Used gym in morning(OPEN AT 6.30AM) before breakfast. Well equipped. Breakfast all self service cold and hot. Good choice and good quality . Ate again in bar 2nd night different meal and still good quality value and flavour. Breakfast 2nd morning same as day before. Checkout was friendly pleasant and efficient. Would recommend this hotel. Enjoyable stay

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Alan B, Thank you for comments regarding your recent stay at our property. We are please you had a enjoyable stay. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Visit over Halloween "

3
11/11/2016

Hi all just back from staying in this hotel just outside Derry good hotel good location just 5 mins from Derry great food however in the room we stayed in the bed and pillows were not very comfy but the rooms were very clean and well presented the staff at the hotel are excellent very helpful we tried out the pool on our visit however the pool was very cold overall good hotel excellent staff

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Niall B, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Brillant stay"

5
07/11/2016

We are just back from staying two nights at the Best Western White Horse Hotel and it was Brillant!!! We could have stayed on!! Hotel is lovely, well lit, pool is great and gym is great also. And the food .... We had the best meal we have EVER had on Friday night in the restaurant - it was superb!! Would be worth going back for the meal alone. Handy to Londonderry, lovely shop opposite, just lovely and relaxing, will definitely be back!! Staff very friendly as well

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear 07aka, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Hotel overnight stay"

5
04/11/2016

Really friendly staff, great facilities and swimming pool and welcoming accommodation. In the morning when we came down to the restaurant, the staff were really friendly and catered to all of our needs. They were always trying to help improve our experience at the White Horse hotel. Well worth a visit~even just for an overnight stay it is well worth your time and money.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Guest, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Brilliant"

5
04/11/2016

Another wonderful stay here again, the food was amazing in the restaurant, & the bar staff attentive ( especially James, ) nothing too much trouble, great service. It was great to sit in the lounge after dinner with a beautiful fire, just watching the world go by.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Bargee69, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will pass on your kind words to my colleagues especially James. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Nice hotel, dissapointing stay"

3
03/11/2016

I recently attended this hotel for an evening function and decided to include an overnight stay. Hotel was nice room was clean. greeted by friendly reception staff. However very rude female member of staff from the restaurant made it very clear that we would not be able to have hot food from the restaurant at 21.30, not a very nice experience. after which we decided to go to the bar and was greeted with a rude member of bar staff . As a result of this we did not include breakfast in our stay. Will not be returning

Kimberly M, Sales & Marketing Manger at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear 09872016, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are renown for how friendly and helpful our staff are so I would greatly appreciate if you could please contact me 02871860606 so I can investigate further. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Great value"

4
01/11/2016

Nice clean and tidy hotel , very friendly staff and good value for money The restaurant was brilliant only let down by the speed off service once they got busy , but the quality of food was not effected Nice sized family room Good nights sleep

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Steviekelley, Thank you for comments regarding your recent stay at our property. We are please you and your family had a enjoyable stay. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Good welcome, average breakfast"

3
30/10/2016

Popped in for breakfast after dropping off family at City of Derry airport before the shops opened. It is what you would expect of a hotel breakfast with the following notable points: 1. It was more expensive than some. 2. The choice was quite limited. 3. The hot food was good even though from a buffet and there was even black and white pudding. 4. It is only a couple of miles from the airport.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear NPI338, Thank you for comments regarding your recent stay at our property. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Good Location to Belfast"

4
18/10/2016

We arrived at this hotel in a tiredness afternnon, so we really needed a restful bedroom. We stayed there September 2016, it was very good, clean bedrooms and bathroom as well. The location is excellent if you wanna go to Belfast. I recommend.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Sonia Gimenes, Thank you for comments regarding your recent stay at our property. We glad you enjoyed your stay and we hope you enjoyed your travels in Northern Ireland. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Customer Service is alive and well!"

5
18/10/2016

Visited this hotel on their 'Here come the girls' package and had a wonderful time. Room was spacious, well laid out and thoughtful as 3 glasses, etc had been supplied (we were 3 in one room) as well as 3 robes and slippers! Pool was busy with children's lessons but we still enjoyed it and the Sauna, Steam Room. Our Therapist for our 30 min treatment was just lovely and what a great back, shoulders and neck massage! Food in the restaurant was delicious - our 4 course included meal had a good range of dishes to choose from. But the cream of it all was the staff - they were ALL lovely, polite and very genuinely caring. Particularly the young girl on duty at the pool - she was wonderful. Thank you for a wonderful break.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Gwen L, Thank you for comments regarding your recent stay at our property. We are please you and your friends had a wonderfully girlie package. I will pass on your kind words to my colleagues. We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Where not to stay in derry"

1
16/10/2016

I will start by saying if you wish to visit the beautiful city of derry then do not stay here it's not near the town centre it's not even close ! The only thing it's remotely near is a field of cows and a continual faint waft of cow manure that greets you every morning.the hotel room although clean has a bath the size fit for only a small infant! And if you wish for a shower then good luck I presume they intend for you to clean the entire room whilst your in there. All of us enjoy room service on holiday.personally would prefer if the staff didn't persist to keep entering my room first thing in the morning eager to turn my bed down before I've left it!! Word of advice to anyone who's modest they enter the room first then knock.so if u don't wish ur naked self to be seen then get dressed in the bathroom with the damp floor from ur shower, or be like me and bare all to the room staff. This hotel is more suited to funerals and conferences and you are felt to feel so on your stay.just to add free WiFi is free because it doesn't work so don't try. Lastly I will warn you of the food here and am gratefull I only dined on the day before I left ireland.i had the worst food poisoning from my meal of fishcakes and spent the last day of my holiday attached to the toilet of the hotel.whilst in there thinking why oh why I heard my neighbour proudly removing his dinner down the toilet via vomiting like nobody I had ever heard before. My advice is do not stay here do not eat here and do not be fooled by the location.my trip to derry was the most amazing experience and I can't wait to return.my trip to this hotel was the worst experience of staying anywhere steer clear all

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for your review, though we believe you have misrepresented the hotel and our staff in your review. Our hotel is based 6.5 miles from Derry city centre just on the outskirts of a city, with fields around us and cows and country smells. We have never stated that we are city central rather we are on the coastal road a few miles from the city. Our baths are stand bath sizes used in the majority of hotels. We do apologise with regards to our Wi Fi. We were undergoing an upgrade by BT to increase the strength of the signal at the time you were staying, so there was some issues on the day while work was being carried out. With regards to our house keeping staff member whom entered your room. This lady is our head house keeper whom is a 65 year old lady who has been employed here for over 20 years. Standard protocol of entering a bedroom– knocking the door first, on no reply entering the room. There was no, Do not disturb sign on the door so this is what our head house keeper did. When she realised there was a guest in the room she immediately stepped back closing the door. This apparent incident caused the guest to suffer a migraine. She came to reception at lunch time to explain due to this she was unable to leave her room or the hotel to go on a trip to Donegal. Our General Manager met with the guest, explained our protocol of entering a room and apologised to the guest and offered them a complimentary lunch in our restaurant. When the guest went for a late lunch (3pm) they then complained that the carvery lunch was no longer available even though we were able to facilitate her with a seated serviced lunch of carvery items served from the kitchen but she refused and only drank water. The guest went around the whole hotel complaining to guests about the hotel. The guest was meant to check out that day but came back to reception asking to stay another night for free. It was advised to the guest that there was only one room available due to a cancelation and there would be a cost for the room. The guest again wanted the room free but was then happy when our general manager offered it to her at half price as we continued to try and accommodate the increasingly demanding guest. With ref to apparent food poisoning, there was no mention on check out the Sunday Morning to the reception or our restaurant manager. In her review she stated that other guests in the hotel beside her been sick due to our food. This lady stayed in room 104 and the bedroom next door whose bathroom backs on to 104 is 105 and this room had been out of service for the last two weeks for refurbishment! So I am sorry to say that she did not even have a guest in the room next door. Surely if your stay has been as bad as the guests have advised you would not wish to extend it a third night?

"Lovely hotel"

5
13/10/2016

We stayed here for one night, we had requested an easy access room as I`m registered blind and the hotel accommodated us our room was lovely very spacious, on the ground floor and right opposite the leisure facilities. We ate here and the food was first class as was the service. The only fault is we couldn't enjoy the pool as there was swimming lessons on all Sunday afternoon. It was very noisey + children were jumping + diving into the pool right above your head

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Elaine B, Thank you for comments regarding your recent stay at our property we are please you had an enjoyable visit. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our swimming lessons times are Wed 4-7, Sat 9-12 and Sun 4-7, hopefully you will be able to take advantage of our 20 meter pool on your return. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Excellent hotel for business trip"

4
11/10/2016

Great location for me when I work in the industrial estate beside it. Stayed for 2 nights, breakfast was good, dinner on the 1 night was also enjoyable. The menu was limited so we headed to Derry for dinner on the 2nd night. The room was clean and the wifi was good. I would stay here again. The price paid was excellent value.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Paulb0hs, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Nice clean well presented hotel with great staff and superb menu"

5
08/10/2016

even though my wife and I live only a few miles from the hotel, this was a special occasion, our 33 wedding anniversary so we decided to stay where it all started. Our room was a suite and while we've stayed in larger suites, this was completely adequate. The receptionist, Gill, could not have been more helpful, pleasant and profession. we booked into the dining room for 6pm for our pre booked 3 course meal. The restaurant staff were fantastic but the meal was superb. we started with chicken liver pate, the wife had salmon and I had the most amazing chicken tikka masala, overall, I cannot fault anything!

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Harry140, Congratulations and best wishes from all the staff on you wedding anniversary. Thank you for you kind comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Dining"

4
05/10/2016

I have been to this hotel now for lunch 3 times and dinner once. I was really pleasantly surprised. The lunch menu is very comprehensive and gives you what you ask for without unnecessary extras that then get wasted. The food has always been very fresh and hot and thoroughly enjoyable. The restaurant is open all day until (I think( 9.30 pm), which is great if you decided to dine last minute. Staff are very helpful and accommodating and overall a really nice experience. Good job.Next I have to try the breakfast.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Kate2Kids, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Friendly staff and clean rooms. "

3
02/10/2016

We stayed for two nights. The staff were all very pleasant and check in etc was quick and easy. Only problem was the noise during the night. If we're to rate the hotel based on how we slept, it'd be a 1! There was a wedding and hen night and being in rooms 102 & 103 EVERYONE had to pass our doors and people were chatting and standing outside and shouting and running up and down all night! Finished at 6.15am. We know the staff can't police the type of clientele they have, but the logical thing would be to book non wedding/hen people into the rooms at the back and away from the lobby area!

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Sperrindaisy, Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western White Horse Hotel we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 02871860606. Kind regards Kimberly

"Spa weekend"

5
02/10/2016

All the staff were very friendly and helpful. Really enjoyed the spa, we had booked a couple of treatments. The therapists were excellent. David at the spa really made our stay he couldn't do enough to make sure we enjoyed our stay. The food was lovely all staff were very attentive even though they were very busy. Rooms were very comfy and clean

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Relaxed and Revived, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Great Venus for conference"

5
30/09/2016

We had a great day out with 75 other women. Enjoyed flower arranging, Cookery demo from the hotel chef, hilarious Scarf tying and a delicious lunch. Staff were so helpful. Venue was terrific. Facilities such as acoustics and projection were also proviided.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Colettec43 Thank you for comments regarding your recent event at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"a friendly staffed hotel"

5
25/09/2016

my wife and i needed a shortbreak and we booked this hotel for two nights.from the minute we checked in the staff made you feel totally at home.room was so clean and the bed gave me 2 off the best sleeps i have had in years.food at breakfast and in the evening was excellent.best thing about our stay was it was just like being at home.well done to all the staff,we will return.

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear id2010, Thank you for comments regarding your recent stay at our property, we're glad you enjoyed and felt like it was a home away from home for you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Good Place out of Derry"

5
21/09/2016

This hotel is out of Derry but the price is reasonable, easier to find, quiet place, good service in the hotel. The room and bed were confortable and clean. Breakfast in the mornig was good and various. The hotel has parking. This my review is about the hotel the restaurant is different. If you choose this hotel you'll know the hotel is located near motorway and there isn't anything around, you have to use the car. The Wi.fi is free and quite fast

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear antonellabellosi, Thank you for comments regarding your recent stay at our property, we are please you enjoyed your visit. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"A good standard."

3
20/09/2016

This was a very comfortable hotel for a night. I was surprised to find it quite so far outside the city, but the reasonable price for the room and the set course dinner more than made up for it! And, unbeknownst to me, there is a leisure centre, too!

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Cesme Traveller, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Poor service, no guidance for staff."

2
13/09/2016

Very poor service, food average, beef very good, carrots good, starter good. Eldest daughter asked for aioli on the side....impossible because it's included . The ham was very salty, suggesting that it hadn't been brined. My biggest complaint was walnuts in the chocolate brownie.....not mentioned on the menu and the staff hadn't a clue. I'm allergic to walnuts and thankfully only ingested a very small amount. Waiting staff seemed to have no concept of the dangers. When I complained while paying the young man discounted one sweet....not impressed. My youngest daughter complained at the check in desk where they were in the process of printing new menus but one would have thought that in this day and age of information, this should have been done when the sweet was put on the menu. Forget about the fact that I've never experienced walnuts in a brownie. I don't think I or my family will be back. Very poor for a 4 star hotel.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Duncan T, Thank you for your comments regarding your recent lunch at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western White Horse hotel we strive every day to provide superior customer service. I am sorry we were not able to do that for you on this occasion. This is not the White Horse stand and our Sunday carvery is highly recommend and has great customer feedback. We have taken your constructive comments and discussed them with the rest of the team, to ensure this does not happen again, as stated this is not our normal standard. We would like to thank you for bringing this to our attention and hope you will consider coming back to dine with us again so that we can have another chance to provide you with exceptional service If I can provide any further assistance, please don't hesitate to contact me directly at 02871860606. Kind regards Kimberly

"Nice place "

5
12/09/2016

Good hotel very clean can't fault the rooms they are very well done comfortable an clean . Had food in bar both nights I stayed here very good both times .Lovely gym here with very friendly staff more than helpful to help you with your workout . Not to far from the city an plenty of room to park so all in all a very nice place to stay .

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Christy W, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Very disappointing"

1
11/09/2016

Very slow service even for the basics like drinks. We were there for Sunday lunch and although the starter was good the rest of the food was average. There was a lack of information on the menu, my Dad ordered the chocolate brownie for dessert and discovered that there were walnuts in it and that was not mentioned on the menu. The staff were unapologetic about the fact that he could have had a severe reaction to this and seemed extremely unorganised and unmanaged in the restaurant. Our party originally had six guests but dropped to 5 however when we checked the bill when we arrived home, we had been charged for 6 people. Will never be back and cannot understand how the place was ever given 4 stars!

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear irishfifi2016, Thank you for your comments regarding your recent lunch at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western White Horse hotel we strive every day to provide superior customer service. I am sorry we were not able to do that for you on this occasion. This is not the White Horse stand and our Sunday carvery is highly recommend and has great customer feedback. We have taken your constructive comments and discussed them with the rest of the team, to ensure this does not happen again, as stated this is not our normal standard. We would like to thank you for bringing this to our attention and hope you will consider coming back to dine with us again so that we can have another chance to provide you with exceptional service If I can provide any further assistance, please don't hesitate to contact me directly at 02871860606. Kind regards Kimberly

"Pleasantly surprised...fab hotel"

5
07/09/2016

My fiancée and I stayed in the White Horse for 2 reasons...one to check it out as a wedding venue and two to get a night away from the kids on a spa night. The entrance isn't very much to look in truth but when you go in to the reception you're very pleasantly surprised...it's very light and spacious and the staff are very very pleasant, professional, friendly, welcoming and very accommodating. The room itself was very spacious, very well done up and cleaned to the highest standard I'm sure. The bed was very comfy and it had the usual bells and whistles. The spa and leisure facilities are fabulous...we were attended to by Sandra and she was brilliant at making you feel welcome and relaxed...brilliant and the pool was lovely and clean. The restaurant I've already made my review on...it was out of this world....the food and service was excellent and surpassed what we expected. Based on all the observations we had on the night stay and the wedding fayre we are delighted to say we are going to hold our wedding there. Many thanks for the wonderful stay!

Kimberly M, Sales & Marketing at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Tony S, Thank you for your comments regarding your recent stay at our property, by telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. Thank you for choosing our venue for your wedding based on your experience at the hotel, please don't hesitate to contact me at 02871860606 if you need anything. Kind regards Kimberly

"Won't rush back"

3
06/09/2016

Service very slow and it was not busy so there really was no excuse for the length of time we had to wait. Food much too expensive. Presentation poor. Having said that the chicken Gordon's I ordered were really good. Garlic fries and chips were also good. I won't rush back but I will try it again sometime in the future.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Martin M, Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western White Horse Hotel we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. If you could advise me of when you stayed and where you ate in the hotel, I can investigate into why you had this experience. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We hope you consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 02871860606 to discuss. Kind regards Kimberly

"function"

5
06/09/2016

Over this past two months we have attended the White Horse for three of our work functions. Two were retirement doos and the other was a leaving do. From our initial contact with the hotel we could only say everything was exceptional. The staff were friendly, professional, supportive and offered advice in regard to the arrangements. We had separate area in the dinning room which provided us with some privacy but also allowed us to enjoy the atmosphere of the restaurant. We were able to pre-book our meal and our meal was served at the time specified. The food was delicious. We could not fault any aspect of our evenings in the White Horse and would highly recommend it to anyone wishing to plan an event in lovely hotel with convenient parking and professional and friendly staff. We would like to thank Emma Functions manager for all her help and advice and of course to Monica Restaurant Manger and her staff who ensured we had a wonderful evening.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Pabe275, Thank you for comments regarding your recent event at the White Horse. We love to hear how much you enjoyed your stay with us. I will pass on your comments to our team who will be delighted you had such a great time. We look forward to looking after you for many more events in the future. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Bank Holiday Weekend "

3
30/08/2016

I booked this stay through booking.com for a night away with my family. On booking this, it had stated that breakfast was included, only to arrive and at Reception I was told I had no meal plan with my booking. I was confused as it clearly said upon selecting my dates 'breakfast included' 'book now pay later'. Reservations explained to me that these were in fact filters that's you had to select. Perhaps they should reword this on the site as 'Please click here if you wish to add breakfast' and not 'breakfast included' as to me 'breakfast included' means 'breakfast included'. This matter was resolved but I just wanted to highlight to others this issue. It's funny as I didn't need to click the other filter of 'book now pay later' and this still stood? Also the images advertised are very misleading as the rooms looked to be new and refurbished when in fact they are old and dated with wifi not strong enough at the very back of the hotel, which is where we were placed. The bathroom was ok but the radiator was rusting away. The saying is true, you get what you pay for, so if your looking for a bed for the night whilst on the road then it's ideal :)

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear x_josey_x, Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02871860606. Kind regards Kimberly

"hidden jewel "

5
29/08/2016

discovered by accident as we couldnt get where we originally intended to go , food and staff were brill , pool , sauna gym all great . easy to find , great location for discovering north coast . cant wait to return and try more of the food menu! oh and the irish ale is a must try !

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Richard G, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Highly Recommend "

5
26/08/2016

My wife and I stayed at the hotel earlier this month. We are traveling around Ireland and was planning our trip when a lovely lady, Jessica, recommended places to go and things to see. The service was fantastic. Jessica ensured that we always had drinks and we were happy with our food shortly after it arrived. The food was fabulous, I could not fault it. Even with a large group in the other side of the restaurant our food as quick and the staff were attentive. I would highly recommend this hotel to everyone. The restaurant, the staff and the rooms are difficult to fault. I will definitely be returning if we were to find ourselves in the area again.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Mr&Mrs O, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"great hotel"

5
23/08/2016

stayed here on 12/13 th august and both nights entertainment was excellent rooms were very clean and comfortable bathroom had all luxuries you would expect from a top hotel breakfast was buffet and cooked to perfection everything needed for a great weekend away will be coming here for years to come well done

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Archie W, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"2 Day Spa Break"

5
20/08/2016

Had a fabulous 2 day spa break at the White Horse Hotel in Londonderry. This break included a four course evening meal which was superb. It also included a head, back and shoulder massage in their fabulous spa area. The hotel also includes a pool and well equipped gym, only used the gym on this visit but will be back.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Davey B, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Spa day & afternoon tea"

4
15/08/2016

We had a lovely day at White Horse Hotel for spa & afternoon tea. We both had a back massage & reflexology plus use of pool facilities. The pool area is a bit dated & could use a touch up. The afternoon tea was lovely with a great selection. And the prosecco was the best I have tasted. The staff were all great, friendly & helpful. Looking forward to returning.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Dear Kerri Thrower, Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offering us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Perfect residence"

5
07/08/2016

Staying at your hotel was excellent and shall be doing so in the future. we have stayed with you some period past. Car parking was convient and safe and booking an early call was no problem. the location is perfect being outside the city is most preferable. Doctor McColgan and Dianna McColgan

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to you coming back to see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offer us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Wedding "

5
05/08/2016

Had my wedding here at end of may. Top class service amazing food great price. The staff were amazing from our booking date right up until we checked out. Would highly recommend. Thank you to issam romona and the team for making our day so special.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Christina M Thank you so much for your wonderful review. It was a pleasure to host you big day. I hope you are enjoying married life and we look forward to you returning to us for your complimentary 1st Anniversary stay and dinner. Kind regards Kimberly

"Not too great"

2
26/07/2016

Stayed one night, a very dated hotel, with dated bathrooms. Unless one wants to travel you have to eat in the hotel. Dinner was ok, but not great value, and bar food stops at 7.00 pm. Broadband was most unreliable and often none existent. Will do my best not to stay again.

Charlene L, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02871860606.

"Nice"

4
26/07/2016

We were staying at the Best Western White Horse Hotel, and our room was fairly spacious and overall nice. The bathroom seemed nicely updated. We didn't have any complaints about our stay, and we would be likely to choose them again.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offer us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Great Girlie Spa Break"

5
25/07/2016

My friend and I booked "Here come the girls" spa break and from the moment we arrived until we left we could not find fault with this hotel. The staff were extremely helpful especially Simon in reception and Hassan in the restaurant. We had use of the pool, sauna and steamroom before our fantastic massage in the spa. Later we enjoyed our complimentary cocktails before going to the restaurant where we also had a complimentary glass of wine with our 4 course meal. The choice of food and the service was excellent. I would recommend this deal for any girls looking for a relaxing night away.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offer us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Expected more from a Best Western +"

3
24/07/2016

We had overnight stay here as part of our organized coach bus tour. The room was sufficiently comfortable, although internet connectivity was very slow, even in the lobby area. Our tour group was almost 50 people and we had an included dinner at the restaurant here. It took over two hours for everyone to be served. Breakfast was not any better. Many of us came to the dining area right at 7 a.m. (when breakfast was served) and the restaurant quickly ran out of items, such as the eggs and bacon. The potato pancakes were delicious, though. here are no pubs or restaurants nearby within walking distance, so the only alternative is to dine at the in-house restaurant. It just seemed that the White Horse Hotel was not prepared to accommodate this many people at one time, which is disappointing. T

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02871860606. Kind regards Kimberly

"Clean hotel but isolated"

4
22/07/2016

Hotel is nice, located just off the. Motorway. Only hotel restaurant so have to drive 2 miles to get a selection of eating places. Room clean, staff friendly. Fitness centre with gym, pool and hot tub attached. Wifi not very strong.

Kimberly M, Sales & Marketing Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 02871860606. Thank you again for taking the time offer us feedback. We appreciate your loyalty to our brand. Kind regards Kimberly

"Enjoyable Stay."

5
19/07/2016

Myself and the wife stayed here last Thursday and enjoyed it very much. The Hotel is about a 7 - 10 min drive from Derry City and located on the duel carriageway beside the Campsey roundabout. We had a Family room which was spacious with a king sized bed and two single beds, en-suite was very clean and well kept, it had both a shower and bath. I would say the rooms were bigger than both Jury's and Premier inn. The food was very good indeed. There is a very good gym, as well as a pool, steam room(which was not working on our visit) and a sauna. There is ample car-parking. The staff were very nice and friendly. I will definitely go back again.

"Great Lunch"

5
19/07/2016

Had a lunch here with work friends and what a meal. Great buffet staff were friendly and a friend beside me who is ceolic was very well accomated and vegetarians had a choice. Will be back. The Roast was cooked to perfection and good choice of deserts.

"Nice Location"

4
14/07/2016

We stayed at the Best Western White Horse as part of a group and we had a nice stay. The hotel is located just outside of Derry and a good location for touring. Plenty of coach parking and easy access to the hotel for a large or small coach. Hotel staff were very friendly and accommodating. We asked for a fan to help cool our room and one was available. The room we had was small but comfortable. Freshly made shortbread biscuits were with the tea service - and they were lovely. Our room was made smaller as we had an extra small bed to accommodate our boys - but we had plenty of room and we were only there to sleep. Rooms were clean and comfy. We felt safe and secure there and if I was traveling alone, I would stay there. Pool and fitness areas were nice - our boys used the pool area one evening. The restaurant was nice, The food was very nice. The roast beef was some of the most tender and delicious beef I have had in a long time. Bar food was nice too from what my boys had and they had plenty to eat. There is nothing really in walking distance as far as shops or anything, but some areas where you can go for a walk after dinner. It would be a great stop for a business traveler or for folks who have transportation. Good central location! We would most definitely return.

"Enjoyed our stay."

5
07/07/2016

We enjoyed our stay at this Best Western. The hotel is located just outside of the town of Derry. There was plenty of free parking. The young girl at check in was very friendly. The room was great. It was clean and big. The bed was comfortable and the in room Internet worked great. There is a nice restaurant in the hotel. The food was very good. Checkout was easy. We would stay here again.

"Disappointing carvery"

2
17/06/2016

I had stopped at this hotel with a tour group last year for coffee and scones and was impressed with the service etc, so decided to stop with my family for lunch last monday. We decided to take the carvery , which unfortunately was the worse carvery I have ever had, the choice was ham, dried up regenerated stuffed turkey covered in dried up gravy, dried up pork with onions on top, one choice of veg, creamed potatoes or white cubed potatoes which werent cooked properly. We were the first to be served and all of the food was luke warm. the waitress heard us commenting that it wasnt warm and offered to heat it up, I dread to think what the customers after us were given.Unfortunately my aunt who was paying for it would not let me complain at the time but I felt that you should be aware that your carvery is definitely not 4 star standard.

"Exceeded expectations on service and food"

5
13/06/2016

I am lucky enough to work in the food industry and travel a lot in the UK and Ireland for work, so have a great experience of hotels, service and out-of-home food. I stayed overnight in the Best Western hotel and had minimal expectations on my trip, as Best Westerns can sometimes be hit and miss. Note, I stayed in the hotel in January this year and have only just got chance to review the excellent service and food here. I was really overjoyed by the service, I love that feeling you get when someone goes over and above their call of duty and the man on reception certainly did. He helped source me toothbrush, and hair product that I had left behind. It sounds like a small thing but the manner in which he did so was genuine! The food was exceptional. It was Indian themed, and the cod dish I had was amazing! The sauce had delicate spices and fresh flaky cod with added little Indian deconstructed bhaji was like something I'd never had before. I bumped into the chef at reception and congratulated him on his good work. I have rebooked to stay here again on 29th June it was such a good place. ? Hopefully the service and food was as good as last time.

"Country location, handy for the city."

4
05/06/2016

Decided to stay here on my visit to Londonderry as I wanted to be near the city but in the country. The hotel is quite nice and the reception area modern and airy. Check in was efficient and friendly. We had rooms 211 and 212 - both were identical. The rooms are spacious and there is plenty of laying out space. There is a flat screen TV, drawers, queen sized bed, table chairs, safety deposit box, wardrobe. The bathroom is quite modern but I didn't like the bath/shower as the water flow - on the hot tap - was quite slow( the water was boiling though). All in all a decent nights sleep. BIG beef was thta the continental breakfast which was not included in the room price - was really poor. Most of the food was gone and to be honest there was not much quality there. The music was just awful!

"Beautiful for Weddings"

5
01/06/2016

My friend recently had her wedding in The White Horse, and what a day it was! Everything was perfect, and the staff really went the extra mile to provide an excellent service. We stayed overnight, and found our room comfortable, spacious and clean. Breakfast in the morning was delicious - and restaurant staff very helpful. Special mention to Jill on Reception, and also Ramona who were fantastic!

"Excellent"

5
25/05/2016

This a quality hotel, the restaurant service and food was excellent. The room was clean and comfortable. Only one minor thing, the bathroom was a little small. I did not expect this standard from a Best Western, as I have stayed in others which were not so good. Well done White Horse

"Family meal"

4
24/05/2016

Beautiful food at this hotel and the staff are fantastic . Portions are good and food is hot and well presented. Will deffinatly return . The area we ate in was clean and decorated to a high standard . I are from the Indian menu and it was delicious . Great choice of menu and some fab desserts.

"Very good"

4
22/05/2016

Stayed here over valentine's Weekend. Lovely hotel...rooms are clean and spacious with modern decor. Bathrooms have everything you need and are spotless. Only down side we had was the service in the restaurant....1st night they got my partners order wrong and 2nd night they forgot about our deserts. Anyway overall we had a great time...we didn't use the leisure facilities so can't comment on them.

"Very good hotel and friendly staff"

4
22/05/2016

Stayed for two night, and used the gym and pool on the second evening. Wish I had used them on the first evening as well. Very well fitting out gym and nice sized pool with sauna. Hotel Reception and staff helpful and pleasant. Room was very nice and clean. Bed and pillows both firm and clean, the pillows are a nice change from a lot of Hotels who think marshmallow like pillows are acceptable. Dinner and breakfast were both very good, the restaurant and bar staff were all very helpful and attentive. The only reason I have not given the Hotel 5 stars is the Internet access. The only place that there was a strong, consistent service was in the Reception area. In the bar, restaurant and especially the room the WiFi signal was next to useless. I was informed that this is being looked at, so maybe it will be get better soon.

"Not 4 star for me"

2
19/05/2016

First point for anybody using a GPS is not to put in Clooney Road to find this place but Donnybrewer Road! Located off a motorway the location is not very picturesque. Rooms are small and cramped. Breakfast was poor for the price in the morning. Overall very underwhelmed.

"Really good hotel, food is gorgeous!"

4
16/05/2016

Stayed here with my family and we had a lovely stay. Food was absolutely gorgeous and staff were lovely! Our room was a little dark but it had everything we needed so we were happy. It's the perfect hotel if you want somewhere outside the city and I would definitely stay here again.

"Welcoming staff"

1
06/05/2016

Went for girlie stay with my daughters. We had a dinner, bed and breakfast break with a beauty treatment. Spa staff and facilities excellent. Hotel staff so friendly and helpful. The food good and value for money. Definitely will return!

"fantastic stay"

5
06/05/2016

Stayed here 3 weeks ago, myself and my partner for 2 night break. The staff were so friendly and helpful. Are 1st room was not what we had expected and I think the staff member had seen the disappointment in are faces and came back to the room with a offer of an other room has soon as we seen the new room we were over the moon with it. The bar was llovely and staff was very friendly enjoyed a lovely strawberry daiquiri and a few glasses of wine. The restaurant food was amazing. All in all I didn't want to go home. Will definitely go back.

"Very satisfactory."

4
03/05/2016

Nice clean hotel. Very friendly staff in all departments of the hotel. Good food especially breakfast. Quiet room and very comfortable beds. I'm a clean freak so checked the bedlinen. Absolutely spotless.

"Alright"

4
27/04/2016

Good hotel with lovely staff. Had a restaurant meal which was both lovely and good value Breakfast not to good. Great if you like deep fried potato bread, mushrooms and white/black pudding. I prefer shallow frying pan and some fried soda wud have been great! Hotel only 10 mins in car to city centre. Will b back in May without the breakfast!

"Excellent"

5
25/04/2016

Stay here for one night as a group of 3, arrival very straight forward and welcoming. Rooms were clean and tidy. Went to the bar after food service had finished but we were still served. Food was outstanding. Stayed in the bar and enjoyed the entertainment. We had a 5.30am start, the night porter had made the three of us a full breakfast and nothing was a problem. Outstanding service from all the staff we met. If only all hotels where like this !

"Very Disappointed"

2
24/04/2016

We stayed here in 1980 and rooms have changed very little OK as a budget hotel but not priced accordingly, bed comfortable and warm. Meal ok but expensive wifi only work some times I will stay elsewhere next time in area,

"Left feeling misled"

2
24/04/2016

Booked a package to get away for one day of walking and visiting family after comparing with other establishments. According to website a four course meal with bottle of wine was included in the package and this looked pretty competitive. At the end of the meal were presented with a bill for the difference with a voucher none of the staff cared to mention. We tried to clarify at check out but the Manager did not even attempt to apologise for what at best was a misunderstanding and at worst misrepresentation . The food was actually very good though the service unimpressive but what spoiled it for us was the feeling to have been taken advantage of. The room was spacious but cold. Could not use the safe as locked. The gym looked impressive. The pool facilities looked bland and in need of TLC and the female changing was out of order. All in all I seriously doubt we will be back.

"business trip,again"

4
23/04/2016

stopped here short notice on a very wet and windy (sleet and hail to boot) work trip. Very friendly staff, cracking chat off the barman, food was very good and very reasonable. Rooms were clean, modern and comfortable.

"Excellent two night stay"

4
23/04/2016

Great two night stay at this hotel. Swimming pool and spa facilities good. Rooms clean. Food good and staff friendly. Great value hotel break. A nice distance from the city centre - excellent packages available. Would recommend.

"Good base for touring Donegal & Antrim"

4
15/04/2016

Our room was well sized & comfortable although the bathroom was squat especially the shower unit which was barely functional. Staff were very friendly and the leisure facilities were better than expected. As regards the hotel location, it's far from a hop and skip to Derry city itself, but it is perfectly located for visiting Malin Head, Portrush, Giants causeway, etc.

"Weekend break"

5
14/04/2016

Stayed last weekend and had a great time from the lovely room delicious food and the fabulous friendly staff who couldn't do enough for us we will return. Although it is out of the centre it is a direct road into city centre and only took 10 mins or so. Pack a swimsuit the leisure facilities where excellent ????

"Great Hotel"

5
13/04/2016

My wife and I took our 4 children to the White Horse for one night and were not disappointed. I have previously stayed there on business and have always found the staff very kind,friendly but not over bearing. The food is first class and well portioned. We used the leisure facilities which were more than adequate. The only criticism I would have is that when you are booking online you confirm a price, only to be contacted the following day to inform you that your reservation would be an extra £30. We paid £119 for two adults and four children plus the extra £30 which totalled £149. So it can be quite expensive also taking into consideration a family meal in the restaurant and a few night caps. But overall very good albeit expensive. Maybe the management would consider family deals.

"From Whitehorse, Yukon to The White Horse Hotel"

5
06/04/2016

After a long, long day. we found this amazing hotel and their staff. We arrived late and not only did they find room for the three of us, but they opened the kitchen and prepared us a simple delicious snack. Breakfast was good.

"Here come the girls"

4
06/04/2016

I arranged this package for myself and my friends and for £80 each for cocktail on arrival, 30 min facial, 4 course meal with glass of bubbly, bed and breakfast I was well impressed. The value was amazing. Resturant staff were so friendly. The only thing I would have any issues with is being offered a mijito without mint... as it was being poured from a premixed pouch. Since my cocktail was free I wouldn't worry too much. However when buying my own drink I'd be a bit disappointed with this, thats why we stuck with the fuzzy navel cocktails which were tasty. I'll be back, highly recommend this package.

"Very comfortable bed"

4
05/04/2016

We enjoyed our stay but there is couple of things I would change. What I missed was Spa menu in the room. I wanted to book a treatment but by the time I decided to go downstairs to the reception to see the menu, the Spa was closed. It would be nice to have at least some idea what treatments are on offer in the room file. Also the wifi was hit and miss. The on site restaurant had very good and efficient staff but unfortunately there was only two vegetarian options (pasta and halloumi). The halloumi was very tasty but as we stayed for two nights, we eat in a restaurant close by the second night as I did not feel like having pasta and did not want to have halloumi two days in the row. Also they had a young boy playing piano on the night we visited, and he was very good. It was lovely to hear live music, just 'loud' enough not to disturb conversation. Our bed was very comfortable and all the staff were great so if we are again in the area, we would not hesitate to stay here again.

"Great Lunch"

4
04/04/2016

I stopped here for lunch recently while on business. It was very pleasant, well presented, well cooked, well priced and well served. I would not hesitate to stop by again. I didn't stay overnight so can't comment but if I ever have the need to, I will.

"Spa break"

5
03/04/2016

We had an over night stay for me and my mummy, a spa treatment each, 4 course evening meal and a shopping centre voucher. The staff couldn't have been any more helpful or nicer. Food was second to none. Live music in the bar. Friendly and welcoming atmosphere. Would defo recommend. Will be back again soon. Thank you.

"AMAZING AFTERNOON TEA!!!"

5
02/04/2016

One of the best and most filling afternoon tea's I have had! You get loads for what you pay. Staff I have to say were very friendly and attentive. Our afternoon tea was served in the lovely foyer looking out over a little side garden.

"Didn't get the room that I had booked"

3
01/04/2016

I had booked a Deluxe executive room and we got a double standard room which i was very disappointed. I went 2 reception 2 say so and i was told that is was a deluxe room IT WASN'T!!! The room we got was ok so i let it go over my head. Also every morning when we went 4 breakfast we were told we were room only, which we weren't. Food in the restaurant was way over priced. Also on arriving when you enter the main door there was no sign 2 say where reception was as you are greeted with 2 large doors. We also went 2 get ourselves book in for a beauty treatment, but we were told that i had 2 ring David myself 2 book us in as the beauty staff r not on site so we just didn't bother, Goodness they mustn't need the trade.

"Easter 2016"

5
31/03/2016

First time at this hotel,from the moment we arrived everything was positive. Carvery lunch was excellent considering the number catered for. Our room was very good, clean,fresh and nothing extra required. Breakfasts on both days were hot,fresh and ample. Our evening meal again excellent prompt service and attentive staff. The staff throughout the hotel were very helpful and well mannered. We will certainly return to this hotel

"Lovely breakfast"

4
24/03/2016

We just came into the restaurant for breakfast. It's a breakfast buffet~ cooked & continental and the staff offer tea/coffee/porridge. Good hearty breakfast. Staff were really helpful and nice. Pleasant calm surroundings and pay at the till at the end.

"Not the Best anymore!"

3
13/03/2016

Stayed here on the Sparkle offer and having been here on numerous other breaks had no qualms or worries about returning. Oh dear, now while the and good standard of house keeping is maintained the restaurant service was a circus. My seafood chowder arrived just tepid, letting it down. Main course came with cold champ and cold gravy with a skin on it. Time for dessert and time came and went for us and 3 other guests who waited 20minutes on it being plated up. We had all ordered the cheese cake eventually theirs came.. but then we were told after another 10 minutes they had run out! They did provide alternatives from A La Carte and were glad as the other 3 guests said theirs was awful. As a gesture we all treated to a glass of Prosecco. Gave up on the tea and coffee as it had obviously been forgotten about. After asking I was brought a single cup of tea, no sugar or anything else. We had such a laugh with the other 3 guests saying we might as well just sleep at our table as it was nearly time for breakfast. This restaurant used to be run with precision and flare sadly its all gone, and we decided after an uninspiring breakfast our Best Western days are over.

"Great Hotel and Staff You Must Try It"

5
04/03/2016

Just back from a lovely break in the White Horse in Derry. What an excellent hotel . The Staff are so friendly helpful and genuine. Our room was more than adequate cleaned everyday to a high standard The reception staff could not be more helpful special mention to Ramonna Chloe and Emma David in the leisure centre was very helpful great gym and pool The food was excellent we started with a great breakfast hand made pork sausages great. Margaret who served us was lovely The evening meal was great l a very high standard with very professional service from David and Karen The chef must get a lot of credit thanks Noel Will definitely be returning and recommending the white horse to family and friends

"Enjoyable"

4
02/03/2016

Had an enjoyable stay at this Hotel, room was a bit small but totally adequate. We had a lovely meal in the restaurant along with a bottle of wine as we were on a living social voucher so excellent value. Staff all very pleasant with good leisure facilities, karaoke in the bar Saturday night was good fun so, we would not hesitate in returning to the White horse for another short break, Thank you.

"Second visit not as good"

3
22/02/2016

My partner and i visited in the summer for an overnight stay and were very impressed by the hotel. Very clean, modern rooms. Excellent friendly staff, we used the pool and leisure facilities and ate in the restaurant, the food was amazing and we loved the cocktails. We used the taxi service and the hotel supplied us with vouchers which was a bonus. The breakfast was buffet style and although was only served til 10am we couldn't fault it. We went home and raved about the hotel. So getting the opportunity to book again we jumped at the chance, this time we booked a package through the website directly which included a 4 course evening meal bottle of wine, breakfast and use of leisure facilities for 99pound which is a great offer. Unfortunately the taxi firm no longer does the vouchers to and from the hotel so about seven pound in a taxi from town/station. Check in was friendly whic was good, we were in room 201, standard double which was smallish but well decorated and for the most part clean, we did notice a few cobwebs and a bit of wallpaper peeling off, just general wear and tear. Once checked in we went down to the pool, unfortunately there was kids swimming lessons on which took up the majority of the pool and was very noisy so we thought we'd just come back in an hour as the pool opens till 7pm but we were informed there was lessons on all evening. Very disappointing as the use of the leisure facilities was the main reason we choose to come back to this hotel instead of a city centre one. We decided to sample some cocktails before dinner, the first one pearl harbour was lovely but the second golden cadillac definitely wasn't made correctly and didn't taste great. Dinner was lovely, and the bottle of wine was a bonus. We had a restless nights sleep being at the front of the corridor we heard quite a few doors banging and guest coming back to their room and the room beside us was banging around quite late. There was a strange ticking/cracking noise thoughout the night, at first i thought it was the radiator heating up but i think it was either the window or just the walls, if ur a deep sleeper u probably won't notice it but as a light sleeper it drove me insane. The pillows were a bit hard for my liking too but they do have others available on request. The shower isn't great, small shower head that you can't detach with low pressure but nice bathroom with shampoo shower gel etc supplied. Breakfast this time was good, selve self continental and order of a menu cooked breakfast served with tea or coffee. We requsted a slightly later check out at 1pm rather than noon which was granted 4 no extra charge. All in all a lovely, clean, friendly hotel but a disappointing stay for us in comparison to our last stay. For that reason we probably won't be returning.

"Brilliant overnight stay"

5
21/02/2016

We stayed here on Saturday 20th February for one night on a Girls Spa Break package for my sisters birthday and it was worth every single penny!! Staff were fantastic - all very welcoming, friendly and very helpful!! We had a cocktail on arrival (lovely), dinner in the restaurant (fantastic) and when the staff found out we were here for a birthday they brought a cake out and sang happy birthday!! We then stayed in the bar for karaoke for the evening! On the Sunday we had breakfast and then spent the remainder of the morning in the swimming pool, steam room and sauna with a massage in the middle of this! there was no rush to leave our rooms! Before we left we had a carvery in the restaurant! the food was great , entertainment great, staff great and spa facilities great I would definitely recommend this hotel to all Thanks for making it a great weekend

"Excellent Customer Service"

5
18/02/2016

Amazing friendly and helpful staff. Great front of house very welcoming. Good food and excellent hospitality throughout our stay. Good amenities with easy access. Reception area exceptionally professional and friendly. Rommel cleaned to a very high standard. Looking forward to next visit found it better than other local hotels. Very reasonably priced. Close to the city but would need own transport to commute. Quiet location Ample parking.

"Midweek Magic"

5
02/02/2016

We stayed in the Hotel for two nights booking in on a Wednesday and leaving on Friday. From the moment of arrival to checking out we were treated like VIPs! The room was immaculate and had lovely decor. Of course there were the usual free toiletries,tea and coffee making facilities etc. The towels in the beautiful bathroom were massive as well as fluffy! Maid service was daily! In the restaurant for breakfast the service was excellent with great attention to detail. The same applied to the evening meal which was delicious.The staff throughout the hotel were friendly and courteous. We used the pool on several occassions and also the sauna again all in pristine condition. This was our third visit to the White Horse and will certainly not be our last.

"Lovely hotel with fantastic friendly staff"

5
31/01/2016

A lovely hotel with all the right ingredients best hotel staff i have met in a long time friendly courteous and just cannot do enough for you. Definitely will be back. Lovely warm welcome and great spa and pool. Restaurant lovely and room modern decor. Although not in the centre of Derry a lovely quiet area C

"Leisure break for wifes birthday."

5
30/01/2016

2 night stay in January. Staff as friendly and efficient as usual. Hotel not just as busy as usual, but still had a great time. Meals in restaurant were first class. Chef must be congratulated. Will definitely be back

"60th Birthday Treat"

5
27/01/2016

We booked a relaxing overnight stay as an extra treat for my husband's birthday took a chance on an offer we received by email that looked too good to be true. The hotel was ten minutes by car from Londonderry, very welcoming, clean and tidy, We arrived a little early for booking in and were given tea in reception while we waited, booked into a lovely room very spacious clean and comfortable. The staff were helpful we had use of leisure facilities if we choose to, but after an afternoon shopping in Londonderry we just relaxed in our room then went down to sit by the open fire before going into the restaurant for our meal and bottle of wine, which was all part of the package. The food was very good, I had the lamb and my husband the steak both were well cooked and presented, the staff were attentive and friendly and we were well fed after our three courses and bottle of wine. We sat by the fire until the evening entertainment started in the bar area, the male singer did a great job and sang non-stop for the rest of the night we were all singing along. Would not hesitate to recommend the hotel for a short stay.

"January stay"

4
21/01/2016

Stayed for one night. Reception and staff helpful and pleasant. Room very modern but only small bath. Good sized tv. Reasonable priced food. Only problem was I had an interconnecting room which means you can hear the tv word for word of next room and also any conversations they have. Spoilt what was an otherwise enjoyable stay.

"Nice Hotel, Very reasonably priced"

5
18/01/2016

This is my 2nd stay at this hotel. Great value for money. Lovely big open fire in hotel lobby as well. Room is more than adequate and very comfortable. Good nights sleep. Breakfast was served hot and had a great choice. Very tasty. Evening meal was fairly priced and great local produce. Overall happy with stay. One downside is after 7 days I have still not got my holding money back

"The most ill mannered staff "

1
14/01/2016

Hi I recently stay at your hotel. First of all I would like to say thank you to the staff who dealt with us on our arrival, they were extremely accommodating. However from this point on everything went down hill. We were offered a place on the party night due to a group dropping out. Oh how unfortunate we all now feel for saying yes. The food was beautiful however one member of our party found a hair in her main dinner. When we made the staff aware of this problem they were anything but accommodating, in fact referred to our particular member as, 'That one.' Not only was this extremely ill mannered, it destroyed the mood of the whole table. It was even more sole destroying having to endure the mannerisms of the staff for the remainder of our meal, in particular two short haired blonde women. We didn't let this dampen our mood however to my absolute disgust the next morning as I was cleaning the room and sorting my stuff out to leave, it came to my attention that there were a dirty pair of boxers under the bed, which certainly did not belong to me and my friend. Surely the beds would be moved to ensure the facilities were to an extremely high cleanliness level. When staff were made aware of this issue, it took over 30minutes to address the issue. As the group and myself checked out we made the manager aware of the problems we experienced and we were informed that somebody would contact us. Still no word two weeks on, therefore one of our members emailed the manager. The reply was little to be desired, and we were accused of breaking a bed, which was most certainly not the case. All in all, I can most definitely say that I will not be back due to the service experienced by some of the staff. They were incoherent and very unhelpful and I have chosen to not state any names. If you are looking for a nice relaxing get away, go somewhere else. It will result in you leaving feeling quite inferior due to some of the mannerisms experienced.

"Excellent"

5
11/01/2016

Enjoyed a lovely Christmas break, staff friendly, helpful and the food was excellent. Would consider the same break for next year. Mr & Mrs Allen. We enjoyed the nighttime entertainment in the bar/restaurant.

"Good price and leisure installations"

4
07/01/2016

Very nice hotel, with welcoming service, friendly personel and the best : a very complete fitness center and big swimming pool. I really enjoyed my stay there, including food at their restaurant and a special night with group playing at the bar. I recommend this place :-)

"A Great time was had by all."

5
04/01/2016

I booked two rooms so my daughter and her partner and my wife and I could chill out.We had a meal with our booking it was fantastic from the starter to the coffee,the staff in the resturarnt were great and the young man playing the piano was a lovely touch. After the meal we went to the bar were another fine singer entered us to the we small hours,we all had a ball and will be back. A big well done to all the staff????????????

"New Years overnight ball"

5
01/01/2016

Very, and I mean very good hotel. From the very beginning staff was very nice, friendly and helpful. The rooms was big with comfortable beds. The room service is brilliant. You can get free Wi-Fi, access to the gym, pool, sauna and steam room. Now ....the food. Food is brilliant. Served very quickly and warm. He duck leg was finger licking, the potato and leek soup very tasty and warming, the main course- beef so juicy and tender. All amazing. Desert was fantastic, light and refreshing after big dinner with coffee and mints. The nest day breakfast was brilliant too! This place is a hidden gem. Worth going back

"Wedding "

5
17/12/2015

Absolutely fantastic venue, Mr David jw Pollock is the main man there, this guy runs a tight ship, effectively and friendly he is a gem and so friendly welcoming and makes you feel at home. Seánna Gillespie was our wedding planner she was amazing a top woman who made our day perfect! Her planning and 1-1 meetings with me and my wife outlined our needs and she met everyone them also great at helpibg with advice and all round a great wedding planner and person, and David made it run perfect with a great team and anazing modern quality venue, the food is 5 star quality here and service was swift, friendly and 100%, the rooms are so clean modern and this venue ticks all the boxs if anyone is looking a ??????????wedding venue or a nice hotel in Derry-Londonderry and want excellent service and facility's book this venue and ask from david jw pollock & seánna gillespie they are the best team.... Thank you white horse..

"Fantastic evening "

5
05/12/2015

We celebrated a special family birthday in the White Horse Hotel tonight and had the loveliest experience. Such special treatment from our lovely server in the restaurant, Monika and excellent food throughout the courses. A special mention for the amuse bouches! The hotel has a lovely family feel and is beautifully decorated for Christmas. Thanks for a wonderful night.

"A hidden gem"

4
16/11/2015

Stayed here for one night on business and the hotel and staff exceeded my expectations. It may look dated but the hotel is more than comfortable and very clean. The food in the restaurant was excellent and very reasonable.

"Leasure facilities are excellent"

5
03/11/2015

We have stayed here several times over the last few years,the hotel has been upgraded to a four star,which in my opinion is right on the money. The rooms are excellent spotless and really comfortable. The leasure facilities are excellent pool,sauna, and steam room. The food whilst being big portions is of a extremely high standard and definitely value for money . The staff make you feel at home,can't wait until we stay again.

"Worth the trip"

5
02/11/2015

Great Hotel all the staff was very friendly & helpful, especially Tyler on reception, nothing was too much trouble a credit to Hotel. Breakfast was wonderful. It's a shame I didn't get to try the restaurant. Although it's a bit out of town it's well worth the journey, will defiantly be staying here again.

"Halloween 2015"

5
01/11/2015

Just had yet another fabulous time in white Horse Hotel. It has been, is & hopefully always will remain the most amazing & fantastic place to be not just at Halloween but any other time of year. Thank you to Issam, Liz, Ramona, Jill, Cecilia, Amanda, Emma, Monika, Karen, Margaret, Valerie, Tyler, James, Anthony, Cahill, the housekeeping, lleisure staff & everyone else, too numerous too mention for everything you have & continue to do for myself, Michael, Pamela & last but not least my gorgeous wee godson Alfie. Also finally want to say a massive thank you for Michael & my invite into the Campsie Suite on 4 October (Charity Day at the Races followed by the World Rugby Cup game Ireland v Italy). It was a lovely gesture & turned out a wonderful day. Thank you one & all. See you all soon xx

"Four star what?"

1
27/10/2015

This hotel by far has a brilliant web site which is so deceiving. 80's hotel with good staff. The pool is terrible, cold and not clean by a mile. The tiles were black and the kids pool had debris. I took my kids out after 10 mins. No armbands for sale or to borrow. The bedroom was adequate if you were in a 2 star hotel - not the stated 4*. Grubby through and through. A disgrace for the tourist board to rate this hotel 4 star - what were they thinking? The dinner was good but the breakfast wasn't. There was little choice. We booked for 2 nights but had to leave after one. On arrival in the carpark we should have stuck with our gut feeling of not going in. Went on to Limavady to stay on a real 4 star hotel. Different world altogether. On the plus side the staff were brilliant - shame about the hotel itself.

Woody1124, Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for your review. I appreciate the time you have taken to draw your opinion to my attention. I am sorry that you did not enjoy your stay with us. We pride ourselves on our customer service, and our four star status and a mail such as yours helps us to strive and improve to meet a higher standard.

"Mixed Feelings"

3
15/10/2015

Booked the couples night for myself and my wife as a wee treat. Price was very good and was easy to make a reservation. Grounds to the hotel could do with a an upgrade. Staff on arrival were very friendly and hotel was nicely decorated. Sparkling wine and treats were in our room which was a lovely touch and very much appreciated. Made use of the swimming pool and stream room which was very relaxing after a long drive and shopping in the city centre. Staff in the restaurant were also very friendly and the food was beautiful. Rooms were clean and well decorated. The only let down was when I discovered a facecloth in the top of the slide robes covered in blood and other bodily fluids. Took the edge off what was a lovely night. I informed reception so hopefully this was passed on to housekeeping. Breakfast was ordered to the room but had to phone down to reception as it was late and without sauces. I come from a hotel background and a few small changes this could be a fantastic hotel.

Woody1124, Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for review. We appreciate your comments and feedback and I appreciate the time you have taken to draw these events to my attention. After investigating your complaint it was determined that the cloth was in fact a cleaning cloth. We pride ourselves on our customer service and a reviews such as yours helps us to strive to meet a higher standard of understanding and therefore service.

"Fawlty Towers"

1
08/10/2015

Booked a table at 68 Clooney for 6 adults and 2 children 04/10/15 at 2pm. Whilst the food was nice, I can only describe the service as akin to Fawlty Towers! When ordering starters we were told that there was no melon for the children. They made do with bread rolls. We had to ask for butter. We had to ask for drinks. When the server was collecting our starter plates, we ordered pizza and chicken goujons for the 2 children. The adults went up to get our dinner and had our dinner finished by the time the children's meals arrived. We had to ask at least twice what had happened to the relatively uncomplicated order of pizza and chicken goujons. When informed that we were still waiting (20-30 mins later) one of your waiting staff realised how ridiculous this was and ran towards the kitchen. You can imagine how enjoyable our dinner was, trying to entertain an increasingly hungry 7 year old and 3 year old, who had to watch the adults eat and wonder where their food was. When it came to desert it seems your staff couldn't coordinate that either. The children requested one 'poke' and one jelly and ice cream... First two pokes arrived and then two jelly and ice cream. Again we had to keep asking for what we'd ordered. To top it all off, a member of staff very promptly came to our table to ask/check what everyone had had... It seems they can be efficient sometimes! When I went to pay, he then asked me to sign up for a loyalty scheme, which I refused. It was like a bad joke. There seemed to be a large function going on at the same time, however this is no excuse for such a poor standard of service. Very off putting for everyone. We will not return.

"Weekend break - loved it!"

4
04/10/2015

We stayed at the White Horse for a weekend birthday break and couldn't fault it. The staff were more than helpful and friendly. The nicest thing was the owner and his wife were there and made everyone feel more than welcome. We dinned in the restaurant on Saturday night and the food was excellent. Would definitely recommend it and we will most certainly be back!

"Choir Dinner"

5
02/10/2015

On Friday 25th Sept our church choir (20) had their dinner in the Campsie Suite. I would just like to thank the White Horse staff most sincerely for the excellent dinner and first class service. There was an ample amount of food , very tasty and most importantly very hot. Thankyou so much Barbara McCorkell.

Charlene L, Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for your review and lovely comments. We are delighted that you enjoyed your meal and will be sure to pass on your comments to the staff.

"Nice Hotel"

4
25/09/2015

We stayed at the White Horse Hotel as we wanted to tour Derry the next day. The hotel room itself was very lovely with lots of storage. The twin beds were the most comfortable of all the beds that we have slept on in Ireland. The only problem that we encountered was the shower didn't work properly as only the hot water made it through the nozzle. We told the receptionist so hopefully this is corrected for the next visitor. The hotel is located outside of Derry and is about a 15 minute drive back to walled city. We did not mind this as the hotel was very quiet and the drive is fairly easy. We did not have time to make use of the pool but they have excellent hours at 6:30 am to 10:00 pm. The wifi was free and worked well.

Charlene L, Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for your review. We hope that you will return and stay with us again in the near future.

"Lovely stay"

5
18/09/2015

I was pleasantly surprised when I stayed at this hotel. The room I had was on the groundfloor, it was pretty spacious and clean, the bed was really comfy. The bathroom was nice, just was you need (if you're happy with just a shower and no bathtub) and spotlessly clean. Derry is just a short drive away. I would definitely recommend this hotel.

Woody1124, Manager at BEST WESTERN PLUS White Horse Hotel, responded to this review
Thank you for your review and lovely comments. We are glad that you enjoyed your stay with us and hope you return and stay with us again in the near future.