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Best Western Plus Hotel Krakow Old Town, Krakow

4.0/5  - basé sur 995 notations.
Sw. Gertrudy 6, 31-046, Krakow, Poland - See map

Our new renovated hotel is already open! Completely renovated unique interiors of the Hotel impresses with its bold colors, custom furnishings and unique, and modern design. Best Western Plus Kraków Old Town Hotel is situated at the very center of the city, making it the ideal choice for anyone on a business trip who wishes to absorb the magic of Europe’s most glorious city at one and the same time. It is also the perfect haven for tourists who want to have the major attractions of the Old Town and the ancient Jewish quarter of Kazimierz no more than a few steps away. At the Best Western Plus Krakow Old Town Hotel, we guarantee superb working conditions, a place tailor-made for relaxing and providing an agreeable atmosphere in which to hold business meetings. Hotel has 92 air conditioned rooms. All rooms are furnished with air conditioning, an LCD TV, telephone, radio, hair dryer, free Wi-Fi internet, iron and ironing board, mini fridge and coffee/tea facilities. Our conference facilities make the hotel an ideal place for holding professional training courses and conferences or small-scale business meetings. The hotel’s elegant restaurant offers exquisite Polish and European cuisine and our Drink Bar serves an extensive range of drinks, cocktails and desserts. The spacious restaurant provides the perfect place for banquets, parties, wedding receptions and gatherings on every kind of occasion. Child policy: For every two paying adults, one child 4 and under is free in the existing bedding.

Best Western Plus

Hotel Krakow Old Town

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 978 guest reviews
NOTE ISSUED
Excellent
295
Very Good
452
Average
166
Poor
50
Terrible
15
REFER TO NOTICE
Business Business
86
Couples Couples
454
Family Family
117
Friends getaway Friends getaway
244
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel, Ideal Location"

5
18/09/2018

We had two rooms for two nights in July which were clean, comfortable and air conditioned with a large ensuite bathroom. Location to old town sites and restaurants is just a short walk through the park .The breakfast was a buffet style with a good variety and staffed by very courteous young ladies. All the staff were exceptionally helpful with everything we asked of them. So glad I found this one. Good value for money and highly recommended.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, I truly appreciate your very positive feedback about our hotel. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad that you enjoyed your stay with us and we hope to welcome you back again soon. All the best Iwona Sulikowska Hotel Manager

"Ideal Location"

4
15/09/2018

Nice and central. Short walk to old town and all the attractions. Hotel clean, decor great and staff all helpful.Food at breakfast was adequate but not fantastic. Double room was very small though. Good value

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for your very positive comments. We are pleased that you enjoyed your stay with us. We hope to welcome you back again in the near future. All the best Iwona Sulikowska Hotel Manager

"Krakow Old Town"

5
13/09/2018

Really nice modern hotel, bedroom was comfortable but small, good ensuite bathroom The staff, superb! efficient and very helpful. Buffet breakfast was ample, offering a good variety. We used the restaurant on one occasion, very nice. This hotel is only a short walk from the main square and 15 minutes from the Jewish Quarter. The reception staff booked 2 excursions for me, although a little dearer than booking at a kiosk on the street, the service was excellent.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a pleasure to read such a wonderful and positive opinion about our hotel. I truly appreciate you kind words about our staff. I will let our staff know that you were pleased with their service. We are so happy that you enjoyed your stay with us. We hope to welcome you back again in the near future. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"Krakow old town"

5
04/09/2018

The staff at this hotel is amazing. They went far beyond the normal staff. The front desk was always sharp and helpful. Always happy and greeting us each time we came through. The breakfast was a complete awesome meal.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind comments. I will be sure to let our staff know how much of an impact they made on your experiance. It is definitely a boost for us evey time we hear positive review such as this. We hope to welcome you back again soon! All the best Iwona Sulikowska Hotel Manager

"A very good address"

4
01/09/2018

Perfect location, you may reach by walking almost every attraction in Krakow. Recently renewed with good taste, very pleasant rooms. Very kind staff at the reception. Good and rich breakfast. The only defects : fitted carpet in the floor (difficult to be kept clean in a hotel), bed non well made every day and lack of bread pincers at the breakfast buffet (the customers touch almost everything with the hands....).

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for your very kind review. We are very happy that you enjoyed your stay with us. Thank you for all the comments, they are very important to us and we will certainly improve it. We hope to welcome you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Fantastic hotel"

5
27/08/2018

Stayed for 3 nights earlier in Aug. The location is perfect and very close to the main square, bars, restaurants etc. The rooms are small but had everything we needed and were extremely clean and modern. The bar is lovely and has a nice area to sit outside. Breakfast was good with an excellent selection. Staff were very helpful.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a high rating and very kind review. We are so happy that you enjoyed your stay with us. We hope that this is not your last visit in Krakow and of course in our hotel. Hoping to see you again soon! Iwona Sulikowska Hotel Manager

"Great location, small rooms"

3
27/08/2018

Overall, we enjoyed our 3-day stay at this hotel. Location great, 10 min walk from the old town square. Rooms really small, but since we didn't spend much time there, we didn't mind. Breakfast, not too impressive, but enough. Hotel and room was clean and nice, staff friendly. Better breakfast and larger room would have given them top score from me.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us. I am pleased that you found our location convenient. We are glad to hear that overall your experiance was positive. We hope to welcome you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Excellent hotel"

5
26/08/2018

Fantastic place to stay - very convenient to most tourist attractions. Rooms can be awfully small but if you are okay with that, I would highly recommend this hotel to anyone choosing to visit Krakow. Friendly staff, excellent breakfast, nice decor.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a positive opinion and for recommending our hotel to other guests. We are happy that you have a good stay overall. We hope to see you again in teh near future. All the best Iwona Sulikowska Hotel Manager

"Short break "

5
25/08/2018

Fantastic stay at this hotel staff was really friendly hotel was nice and clean,and only a 5min walk in to old town and 10min to the castle would highly recommend this hotel it's walking distance to all the main attractions

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, I am very pleased to read such positive comments from your stay in our hotel. We are very happy that the stay was so successful and we hope very much that you will visit us again soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"A very nice hotel in a great location"

5
13/08/2018

This hotel is located close to all the attractions of Krakow. A modern hotel with comfortable rooms. The air conditioning was of particular benefit. The staff were friendly and helpful. Breakfast was continental buffet style and was adequate for our needs. We considered ourselves lucky to have picked this hotel for our stay in beautiful Krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We were very pleased to welcome you to our hotel. Thank you for such a positive opinion and we are glad that your stay was so successful. Thank you and we look forward to welcoming you back soon! All the best Iwona Sulikowska Hotel Manager

"Great Hotel and fab location"

4
12/08/2018

Fab location, 5 mins from the main square. Hotel is an old building which is modern lay decorated. Clean and well maintained. The rooms aren't large but the beds are very comfortably. Good choice at breakfast to suit all diets.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We are very pleased and thank you for such a positive opinion about our hotel. We are happy that we have met your expectations and we are counting on your next visit soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent"

5
11/08/2018

What a lovely, clean and friendly hotel. Within walking distance to all attractions. Would certainly recommend this hotel. Just one down side bring your ear plugs if you are on front of hotel. Trams are very close. Although you do get used to it and the brilliant aircon with remote control means you can keep the wind's closed. Other features include fridge, safe, aircon, iron and board, tea coffee all free of charge.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a pleasure and satisfaction to read such a great opinion for which we thank you very much. We are happy that your stay belonged to such a successful one. Our location in the very center of Krakow is the ideal to visit the old town. We look forward to welcoming you back to the hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Central location"

5
08/08/2018

I found the hotel very central within walking distance of the tourist attractions. The hotel was clean and staff very friendly. Breakfast was continental with a good choice. They gave us maps of the area which helped when planning where to go. I would recommend this hotel to anyone visiting Krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and for your kind review. I am pleased to hear that you find our location to your liking. We are happy that you enjoyed your stay with us. We hope to welcome you back to us very soon! All the best Iwona Sulikowska Hotel Manager

"Excellent Clean Hotel, good location"

5
01/08/2018

Very clean, friendly staff and although rooms are on the small size, they have everything you need. Comfortable beds & good linen Modern decor Bathroom : Nice Shower with shower gel dispenser Washbasin with hairdryer and pull out magnifying mirror Soap and body lotion dispensers Bath sheets huge In room : tea/coffee making facilities Fridge, ironing board and iron and a safe Air con too - for us it ticked all the boxes Breakfast : buffet style, very good. Usual continental with hams, cheese etc, cereals, fruit, cakes, toast, delicious scrambled eggs, fried eggs, beans etc juices, coffee machine, cappuccino to expressos Fully stocked bar next to reception. We are on the third floor and although there are teams going past it didn't really bother us during the day - at night time with the window closed couldn't hear any noise. Air con provided a cool room. Would definitely recommend!

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Wow! What a wonderful review, Thank you very much for taking time to give us your feedback about your stay with us. We are happy to hear that our staff and service met your needs and expectations. Thank you also for these recommendations and we are already waiting for your next visit to Krakow and of course with us in our hotel. All the best Iwona Sulikowska Hotel Manager

"A modern hotel in an excellent location"

5
29/07/2018

Booked through Jet2 City Breaks, we were given a warm welcome on arrival on Monday (23/7) and were pleased to find our room was modern, clean and comfortable. Our room was a little small, however this really wasn't a concern for us. Staff at the hotel are all very helpful and friendly, and there is also a well stocked bar with a garden/terrace to relax over a drink. Breakfast was excellent with a large choice of cereals, fresh fruit, cakes and hot & cold food. Situated just a few minutes walk from Krakow's Old Town Square, we enjoyed exploring Krakow on foot (and on Segway) in the day, and enjoyed the many restaurants & bars around the Square in the evening. When we return to Krakow, we will definitely stay at this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for your very positive feedback about our hotel. We are glad that your stay was so successful and that you will come back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Short Break in Krakow"

5
29/07/2018

Booked our break through Jet2 City Breaks, cannot speak highly enough of this hotel and its staff. Lovely welcome when we checked in, one of the first things noticed was the cleanliness in all areas. Our Room wasn't too small at all and very funky, towels, toiletries, water & tea/coffee changed each day. Breakfast choice was a good mix of hot & cold, along with different coffees,teas & juices. The bar area is a nice place to start or end your evening. The reception staff always friendly and helpful, they booked our Salt Mine trip and happy to let us leave our luggage for the full day due to a later flight. We will certainly want to stay here again when we return to Krakow and will be recommending it to friends who are planning a trip.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, It is a great pleasure for us and also an award to receive such a wonderful comments about our hotel and your stay with us. Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon. All the best Iwona Sulkowska Hotel Manager

"Great Hotel...Great Location"

5
28/07/2018

A very good hotel with clean rooms,good service from all the staff with a good selection in the breakfast buffet dining room,Will stay here on my next visit to Krakow. The location is very central giving good access to the Market Square,Shopping Centre,and the usual Krakow Tourist Sites

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and we are so happy that you enjoyed your stay with us. We are so lucky to have a property in the heart of Krakow and we are glad that you found our location very convenient. We hope to see you again very soon! All the best Iwona Sulikowska Hotel Manager

"Excellent stay "

5
27/07/2018

We've just returned this evening (27/7/18) from this hotel having had an excellent week's stay. We went, quite unsure of what to expect having left the choice of hotel to Jet2 to then read some disturbing reviews. We arrived a week ago around 7:30pm tired, after a long day, were greeted by lovely reception staff, went to our room quick freshen up and change and off to explore. As we passed reception we asked if we could possibly have two more pillows and would they let themselves into our room we were on our way out. They asked if we were sure we wanted someone to go in on their own. On our return the pillows were there but we couldn't open the safe, it had been left locked by the previous occupants again this was dealt with immediately. I'd emailed before we went asking for trips to be booked. These had been waiting at Reception on our arrival and were exactly as requested, even arranged pick up and return to the hotel and no more expensive that if we'd spent time looking round the town ourselves to book. Breakfast next day and the rest of the week, gave us plenty of choice ( one of the poor criticisms that there was little choice ) both continental i.e. Fresh meats, cheese salad or croissants or what as English we consider a cooked breakfast, also fresh fruit, cereal or yoghurt, toasting machine, vegetarian choices. Several choices of tea or coffee orange or apple juice so I fail to see how some people have considered this poor choice. Our room was cleaned daily with fresh towels if placed on the floor in fact some days even when we'd chosen to use the bath sheets a second time they were replaced. There was tea and coffee making facilities in the room and if we required more it was brought up straight away. Bedding was changed a couple of times during the week which was wonderful. Our only disappointment was the room was a little smaller than we would have liked, but that was our fault we took the operator's advice after he'd picked it not to book a superior double, we later wished we had, but then we only used it at bedtime so really that niggle is negligible ! The Reception staff were always offering a lovely smile whenever we returned, no matter who was on Reception or how long they'd been on duty with every query being dealt with there and then and if they were unsure they'd find out even telling us one day they felt it was quite a long way for us to walk to Schindler's factory, but suggesting we caught a tram and even writing the number down, where from and how much. On that particular point we felt we knew Best chose to walk, got lost but we caught the tram back!! Today our flight was quite a late one but several times we returned just to sit for a half hour or so before going out again obviously not in our room because we had checked out but in the lounge area and each time we received the same courteous smile and asked were we alright did we need anything. We hope to return to this hotel to visit the Christmas markets. The central location, cleanliness excellent staff / customer relations has made it a wonderful week in a beautiful exciting city and when I mentioned that we hoped to see them for the markets we were given their business card and asked to consider booking direct and to mention it will be a return visit. They will then ensure we get the best possible rate. Our thanks go to the staff for such a lovely stay

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We truly appreciate you taking the time to provide us with such detailed feedback about your stay with us. It is a great pleasure and honor for us to receive such a great opinion about our hotel. I will be sure to let our staff know how much of an impact they made on your experiance. We are always ready to help you with anything. Do not hesitate to contact with us if there is anything we can help with you next trip. Thank you and take care! Iwona Sulikowska Hotel Manager and the entire hotel team

"Fabulous location very clean"

5
26/07/2018

Booked through Easyjet at a very reasonable price. Centrally located staff very friendly and informative. Easyjet state it's a premium room however it is very small although it's a city break so the time you spend in the room is minimal. That said it's small but has everything you need.... toiletries, coffee and tea, bottled water, air conditioning, even an iron and board!! Breakfast was included and really lovely so there isn't bacon this is not the end of the world.... Eggs 3 ways, sausage, beans and full continental buffet style - gorgeous coffee and everything needed.

"Good situation"

3
22/07/2018

The hotel is very close to the old town and the central plaza (5min walking). The room is small but well decorated and clean. Small detail: one of the water bottle was already opened. Something more disturbing could be the noise from other rooms or corridor as the soundproofing insulation is not enough. The breakfast buffet is correct with a large choice.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Pascal, Thank you very much for choosing to stay with us and for all your comments, they are very importand for us. We are happy that you enjoyed your stay and we hope to see you again in the near future. All the best, Iwona Sulikowska Hotel Manager

"Lovely hotel"

5
21/07/2018

Lovely hotel, very up to date and modern. The staff were very friendly and helpful. Rooms were small but clean and tidy. Breakfast had a good selection of international options to choose from. The hotel is in a great location for exploring, just off the old square.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guests, Thank you very much for your feedback and great opinion. We are so happy that your stay was great! Looking forward to seeing you again soon! Best regards, Iwona Sulikowska Hotel Manager

"Very nice hotel at the mid of old town"

5
19/07/2018

Great hotel, it is the middle of the old city so it is close to all parts there, no need to take a taxi or anything. Great breakfast, loved the food, specifically that it some polish choices that were great to try and personal filled up the food fast. Chatted with the hotel on facebook through their facebook-page before I went to arrange stuff, like tour to Auschwitz, airport transfer and the one I chatted with (Iwona) was very good to explain and fix everything. Only con is that the hotel is next to a tram-line(many other hotels were) so sound was heard into the room from the tram and felt vibrations. The transfer bus driver Peter was very nice and pointed some things in the trip

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Sirs, Thank you for staying with us! We are so glad that your stay was memorable. Our location is definietely one of the things we are proud of about our hotel. I'm so happy that I could help you to arrange some stuff before your arrival . If you decide to came to Kraków once again please contact with us! Best regards. Iwona Sulikowska Hotel Manager

"Great Location"

5
17/07/2018

We stayed here for a week with two friends the place is great. We had an upgrade to superior rooms on check in which was easy and very efficient. The staff on the front desk were friendly and very helpful. The rooms were a good size and very clean. Fresh bottle water was left every day. The rooms are well equipped, Iron and Ironing board,coffee and tea making equipment and a safe which was free of charge. OK the TV has limited channels in English but we found enough to watch for the limited time we were in the room. The location is brilliant a 10 min walk to the main square, on the way there is a smaller square with a few reasonable priced restaurants we settled on the Bierhall which has a good selection of beers, try a few sample first to find your favourite. Breakfast at the hotel was very good with a selection of goodies that should satisfy all tastes, no bacon I am sorry to say but nice sausage and scramble eggs. This is a nice hotel in a great location we would stay again next time we visit Krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Sirs, Thank you for your opinion. We are so happy to hear that your stay was great. Looking forward to seeing you again soon. Best regards Iwona Sulikowska Hotel Manager

"Beautiful hotel, great staff, perfect location!!!"

5
17/07/2018

The hotel is so beautiful and clean. It's a modern twist in an old neighborhood of Krakow. We were nervous about the parking situation at first because parking is pretty tough in Krakow but the hotel is so accommodating. They had a private lot on site for a nominal fee. I just let the hotel know when I made the reservation that I would require on site parking. The hotel staff is great and the room was beautiful. The breakfast was also buffet style and delicious! The location is amazing. We left the car in the lot and didn't move it during our whole stay. The hotel is minutes away walking to Wawel castle and the main square of Stare Miasto (Old Town). It was perfect because Old Town is pretty loud at night but the hotel was tucked away on a quiet street minutes away (by foot) so we didn't have to worry about the noise. I'll definitely stay here again. My fiance and I were extremely happy staying here and I will definitely recommend this hotel to my friends and family.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Madam, Thank you for your great opinion. We are so glad to hear that your stay was perfect. Hope to see you again soon. Best regards, Iwona Sulikowka Hotel Manager

"Nice"

4
07/07/2018

The hotel itself is really lovely. We booked a twin room but there was double booking so we ended up in a double room which is quite small but it's okay as we are only here for two nights. They did offer to change our room tomorrow night but it's not really worth it as we leave so early the next morning. The hotel rooms is extra clean which is amazing Bathroom is very clean Water pressure isn't good. Location is excellent

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and we truly appreciate your very positive feedback about our hotel. I am glad that you found our location convenient and we hope to welcome you back to our hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Small rooms"

3
02/07/2018

We stayed at the best western Kraków a few nights ago. The location was wonderful. The breakfast was wonderful. The room was teeny. Much like a small room on a cruise ship. You could barely move in the room. Shower stall was also very small. Doubt if a large person could use it. The decor was strange. Hot pink everywhere. I do admit the rooms were very clean though. Again the location was great.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and for your review. I am glad that you found our location convenient and that you had a good stay overall. However, I apologize for the some inconvenience related to the accommodation. Despite this, we hope to be able to welcome you back in the future. All the best Iwona Sulikowska Hotel Manager

"Lovely hotel :)"

5
02/07/2018

Myself and my partner stayed here middle of June. We were met by lovely reception staff. We arrived approx 10am, however check in is not until 2pm. We were able to leave our luggage in the storage room whilst we explored the city. Check in was really quick and the staff was lovely and friendly. The hotel room was a perfect size for us. Lots of storage space. There was a fridge in our room and a hairdryer. The beds were lovely and comfy too!! We booked Auschwitz through the hotel. Booked the day before, no fuss really easy to do. The staff are all helpful and helped us find our way around. The location of the hotel is amazing. Literally a 2 minutes walk to the main square, where you find lots of bars and restaurants. Would most certainly return. Any questions feel free to ask. :)

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a favorable review and we are pleased that your stay was so successful. Your satisfaction is our biggest reward and we hope you will visit us again very soon. All the best Iwona Sulikowska Hotel Manager

"A grand hotel with helpful staff"

4
30/06/2018

We stayed here for four nights in this grand hotel built around 1900 I would guess. As a light sleeper I requested a room facing away from Gertrudy as I am sure I would have been unsettled by the trams. Room 101 was spacious and comfortable with a high ceiling and a quirky decor. ( No Orwellian terrors here!) The situation is excellent 5 minutes from the main square, you could pop over at 11.00 pm as we did and it would still be teeming with life. There was a wide choice at breakfast and in our four mornings encountered no delay in finding a table or using the coffee machine. My impression is that most people came in groups but the staff had plenty of time to answer the questions of two independent travellers

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking the time to review your stay with us. I am glad that our staff and service met your expectations as well as our location. We hope your next stay is just around the corner. Thank you and take care! Iwona Sulikowska Hotel Manager

"3 night stay"

5
15/06/2018

Just got back from a 3 night stay at the Best Western Krakow old town. The hotel is situated in an ideal location being within walking distance to all that Krakow has to offer. The hotel itself is very well maintained & staff very very polite,pleasant & helpful. We arrived 21.45 on monday eve & the reception staff were welcoming & very informative. Breakfast consisted of a good selection for all tastes, eggs,sausage,beans etc along with cold meats & the more continental choices, all very fresh & enjoyable. There is also a vegan section if that takes your fancy. As my wife & i only had two full days we decided to just stay local & enjoy the city itself but the hotel does offer trips slightly further afield i.e Auschwitz,Salt Mines etc. Krakow itself is a wonderful city & if able we suggest taking the streets under your own leisure as most surrounding sights are easily within strolling distance. There are plenty of the very small tour electric run vehicles for those perhaps less able to get around, if you do choose this option then i suggest shopping around as prices can vary. The market square is bustling especially during the evening with plenty of restaurants offering an excellent value for money service, we sampled two of the many eateries on separate evenings & we more than happy with our meals. Being a fairly greedy couple (me more so) we enjoyed a 3 course meal with a few beers on both occasions for on or just under £50, I think we would struggle to get the same quality for that price here in the UK. Overall, lovely hotel set in a lovely city would definitely stay here again.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a wonderful review! Thank you very much for taking the time to review your stay with us. We are very happy to hear that our staff and service met your needs and expecations. We truly appreciate your trust in us and look forward to welcoming you back soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Fantastic"

5
13/06/2018

We stayed at the end of March. Great location and within walking distance of everything we visited in Kraków. The room was great, spacious, clean and comfortable. The staff were very helpful, great service. Definitely recommend this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, It was a great pleasure to welcome you to our hotel. We are pleased that we have met your expectations and that the stay has left such pleasant memories. We hope for your next visit very soon! All the best Iwona Sulikowska Hotel Maanger

"Very good"

4
04/06/2018

Best western is always good ,had one night here and the location is very good staff helpful good breakfast that was included,the rooms are small but clean and ok,the only bad thing was the wifi was very slow and unstable

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very mcuh for staying with us. We truly appreciate your loyalty and your trust in our hotel and our staff. We are so happy that you enjoyed your stay with us. Hoping to see you again soon. All the best Iwona Sulikowska Hotel Manager

"Good location and helpful staff"

5
31/05/2018

The location of the hotel meant that we could walk around Krakow, without relying on public transport or taxis. The hotel is immaculately clean and the room was quiet and comfortable. The staff were polite and helpful and booked tours to the salt mine and Auschwitz for us. I would recommend this hotel and will definitely stay here if we visit Krakow again!

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and we are so happy that you enjoyed your stay with us. We truly appreciate your business and your trust in us and for recommending our hotel to other travelers. We are already waiting for your next visit! All the best Iwona Sulikowska Hotel Manager

"Leisure Break"

4
23/05/2018

Hotel is a good place to stay for a city break. The location is ideal for seeing the sights. We have stayed here for each of our last 4 trips to Krakow. Being opposite Planty Park is a real bonus. For those of you that fancy daytime nibbles there is a little shop nearby, which is great.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again! We truly appreciate your loyalty and your continued trust in our hotel and our staff. I hope , that you will stay with us several times more on your next trips. Our staff are alwyas ready to help you with anything. All the best Iwona Sulikowska Hotel Manager

"Clean, comfortable and convenient"

4
19/05/2018

Only a relatively quick two night stay in Krakow. For this time, we had a very comfortable stay at the BW Plus Old Town. The hotel is located in the Old Town (of course!) and is an easy under five minute walk to the main square. Most of Krakow is very walkable and you are very central when based here. We arrived in Krakow from Warsaw at the main Glowny train station, while there are trams that pass the hotel, we elected to walk which took about 20 mins. Staff at the hotel were all very pleasant. Assistance with directions etc was offered at check-in along with a city map, which was appreciated. Our room was a superior room, despite that we found it a little on the small side. That said, we didn't spend a lot of time in it, so it was fine for the two nights. The bed is comfortable and we slept well. Like the room the bathroom and shower are small, but adequate. Our room included breakfast (and I suspect all rooms do as there was no room number checking upon entry to the dining room on either morning we were there) and the selection was very good and fresh. Like in most of Europe, I found the cold options here better quality than the hot. We also enjoyed a few drinks at the bar before we departed which were very nice and reasonably priced. The banter with the bar tender was also good. Overall, BW Plus Old Town is a good choice for any short stay in Krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for taking time to write such a detailed review. I am so happy to hear that our staff and service met your needs and expecations. Thank you for giving us a very high rating and for recommending our hotel to other travelers. We are looking forward to having you again with us very soon! All the best Iwona Sulikowska Hotel Manager

"Great location "

5
13/05/2018

The hotel is in an excellent location to visit the Old Town, Castle. Jewish quarter and main centre. All with walking distance. It is very clean, good size rooms with clean bedding and towels daily. Very modern interior, well stocked bar. Breakfast has choices to suit all tastes and nationalities. The restaurant also serves evening meals if required. The staff are very friendly and helpful. 3 star hotel with 4 star amenities. Would definitely recommend.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a great pleasure to read such a wonderful opinion about the hotel and we treat it as the biggest prize and nice distinction. I am very happy to hear that our staff and service met your needs and expecations. We look forward to welcoming you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Disappointing Hotel"

2
07/05/2018

Booked this hotel after I viewed the pictures of the rooms which make the rooms look a reasonable size. The rooms are very small and you cannot walk passed the bed unless you turn to the side. Most days the T-tray was never renewed or the water replenished. The room was never cleaned properly and one day the bin was the only cleaning duty that was completed. When I reported this to the reception,the only thing that happened was the Porter was sent to the kitchen for clean cups. I asked to speak to the Duty Manager, who was Iwona Suiekawska, but was told that she had went home that afternoon. No apology, no concern that the room had been missed, no interest on customer satisfaction. The only thing this hotel has going for it is location, however, there are many hotels that have similar locations and better service.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you for taking the time to provide us with such candid feedback of your stay. I am sorry to hear that our room service and housekeeping staff did not meet your expecations. This critical feedback will be analyzed and the consequences will be drawn out. With best regards Iwona Sulikowska Hotel Manager

"great hotel"

5
28/04/2018

this hotel was spotlessly clean comfortable beds rooms cleaned every day food was great with a good choice reasonable prices in the bar staff was friendly very helpful, ideal for travelers who have mobility problems if booking ask for a low floor get the lift to 1st floor no stairs and walk in shower rooms large with iron and ironing board free wifi seating area out the back for smokers and if you want to sit and have coffee they also offer room service up till 9 with a small charge it is very easy access to all areas with trams running outside the door this is one hotel i will be using again

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a great opinion of staying in our hotel. We are very pleased that we have fulfilled your expectations and you have such positive impressions. We hope your next stay is just around the corner. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"Very good"

4
27/04/2018

Great location just outside old town, easy walking to both Rynek Glowny (main square) and Kazimierz (Jewish Quarter). Very modern high standard finish. Staff efficient and friendly, excellent English (As were all we met in Krakow). Buffet breakfast was very good with an extensive choice, coffee machine delivered hot coffee! ??. Recommended.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your so positive comments and we are happy that you enjoyed your stay with us. Looking forward to seeing you again soon. All the best Iwona Sulikowska Hotel Manager

"Great hotel in a prime location"

5
25/04/2018

I loved my stay in this hotel. It is in a fantastic location with views of the park and a short walk to the main square and Wawel castle. The staff are all very friendly and helpful. I would definitely highly recommend it and will be coming again.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We are very pleased to receive such a positive opinion about our hotel. For us, the most important thing is that you are satisfied with your stay with us and in the hotel. Thank you very much for the recommendations of our hotel to other Guests and we are already waiting for your next visit in the near future. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"LOUD"

5
23/04/2018

Great location. We had selected primarily on proximity to the Old Town. So, a bit basic, but delivers very well on its principal selling point. As others attest LOUD decor is startlingly 70's Hugh Hefner. An aide to sobriety as navigating after a few drinks - let alone the morning after - would be high risk behaviour for both guests and cleaners. We heeded the rabbit hutch warnings of other reviews and booked one up from the standard room. (Also had the please-convert-our-twin-beds-to-a-double experience but resolved quickly without complaint). A bit tired but spacious and comfortable enough. Everything worked. One downside (and I have the lump to prove it) is the lethal head-height arches at each end of the room. My wife pronounced the breakfast appalling. It was fine - a mid-range hotel's breakfast buffet when you come down late and the first sitting has already been through (i.e. what she said).

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for very interesting and original opinion. I am pleased that you had a good stay overall and our location was convenient for you. We have great hope, that you will visit us again in the future. All the best Iwona Sulikowska Hotel Manager

"Location, location, location!!"

5
22/04/2018

Awesome little hotel that was close to so much! Only a few minutes to the Old Town Square and I wandered around the area seeing a lot of the "must see" spots. Staff was very friendly and helpful. Breakfast was great and hotel had a fun decor. I traveled alone and felt very safe in the area.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for your very kind review. We are so happy that you enjoyed your stay with us and beautiful Krkaow/ I am pleased to hear that you find our location to your liking. We hope to welcome you back to our hotel soon ! All the best Iwona Sulikowska Hotel Manager

"Great location, but some issues"

3
18/04/2018

Firstly this hotel is in an excellent location, it's a few minutes from the main square but far enough to not be busy outside. The room was great, we stayed in 322 and found it to be a very good size with everything we could've needed in. Our issues seemed to be with the staff we encountered on our trip. When we arrived we asked reception if they could help by calling the tour provider so we could establish pick up times only to be told that if it wasn't booked with the hotel then it wasn't their problem. We encountered the same staff member when checking out who was very curt when we asked if we could leave our suitcase while we got breakfast. The rest of the staff seemed nice particularly the room cleaners we encountered, always said hello with a smile. We had breakfast twice while there, it was ok but when we arrived the first time everything was practically empty. Overall I would stay again purely for location.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and we are pleased that you had a good stay overall. Our location is definitely one of the things we are very pround of about our hotel. Thank you for your honest comments regarding the reception service and I apologize for this bad experiance. Your comments are essential to educating our staff about good and bad service. We hope to be able to welcome you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Modern & great location"

4
10/04/2018

This hotels is in a great location a few mins walk from main square an other attractions. It's v quiet with v quirky decor and clean. Breakfast has good choice if your an early riser a lot of variety. My only downside was I could only get coffee only without cake/snack if returning during the day to hotel for break.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your very kind review. I am pleased to hear that you find our location to your liking and that overall your experience was positive. We hope to welcome you back to us again soon! All the best Iwona Sulikowska Hotel Manager

"Perfect Hotel !"

5
09/04/2018

Have just come back from a four night stay and cannot fault this hotel. On our night time arrival after a delayed flight we were told that we had a room upgrade to a larger room! The room was lovely, decorated in pink and black, at the front of the hotel, looking onto Planty park. The whole hotel is brightly decorated and spotlessly clean. Breakfast had a really good choice of cereals, bread ,cooked options of eggs and polish sausage etc, salad, cheese, cooked meats, pastries, 2 coffee machines with lots of coffee options and fruit juices. The hotel was within walking distance of many attractions which was perfect ! I would not hesitate in recommending this hotel to anyone who is visiting Kraków !

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a great review! Thank you very much for such kind words and the most important thing for us is that you are very happy with your stay in our hotel. We have a great hope that you will visit us again in the near future. Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent location"

4
08/04/2018

Had a very pleasant stay. Very helpful Staff. Clean and nice rooms. You Are right in the interesting part of the city. Supermarked and polish restaurant next Door. Tram close Fair price. Not noisy. Would choose again.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, I truly appreciate your very positive feedback about our hotel and I am happy that you enjoyed your stay with us. We are so lucy to have a property in the hear of Krakow just a few steps away from most attractions . Hoping to see you again soon! Thank you and take care, Iwona Sulikowska Hotel Manager

"Excellent hotel"

5
04/04/2018

This hotel is extremely clean. All areas look new. The staff are very friendly and helpful. The rooms, although not large have everything you need and again are very clean. If I was in Kraków again I wouldn't hesitate to book into this hotel

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us. I am very pleased to hear that our staff and service made your stay pleasant. We hope your next stay is just around the corner. Looking forward to seeing you again soon! All the best Iwona Sulikowska Hotel Manager

"Krakow Easter Break"

4
04/04/2018

Excellent location 5 minutes walking distance to the centre and Wawel castle, friendly and helpful staff, clean and tidy rooms, breakfast was good with a decent selection of cooked and continental food but in the very busy periods there was a delay in getting some of the food out, this was not a major problem though as it was very busy during our stay.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind review! I am happy to hear that our staff and service met your expecations. Our location is definitely one of the things we are very pround of about our hotel. We hope to welcome you back again soon. All the best Iwona Sulikowska Hotel Manager

"Best western "

5
04/04/2018

Absolutely beautiful and clean hotel. Approximately 5mins walk to town square. Friendly staff. Little tour buggies that can take you around the town. Plenty information bureau to book trips to Auschwitz and salt mines which are both amazing.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a wonderful review! we truly appreciate your kind comments. I am so happy that you enjoyed your stay with us. Hoping to see you agan soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Perfect location and great value"

4
28/03/2018

We stayed here for a few days city break and we thought the location was perfect at a great value. we had a free upgrade of room to 319 which was very spacious with coffee making facilities, iron facility and shower area. The room was very clean and was tidied every morning by housecleaning. The hotel staff were very friendly and always said hello on coming in and out of the hotel which added a nice touch to the place. breakfast was reasonable with a selection of foods and drinks. The only reason i cant give top mark was our sleep quality was poor. every tram that went passed shook the room from late at night and commenced early morning. also it would have been nice to have a different selection of pillows from firm pillows to soft as the standard pillows were to uncomfortable however i am aware every has different needs for pillows. I personally like mine firm and these were to soft. But on the hole we enjoyed our stay and would recommend this hotel to anyone wanting a few days way in the centre of Krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your great review! we truly appreciate your trust in us and so kind words about our hotel. We are so pleased that your enjoyed your stay and thank you for recommending us to other travelers. The satisfaction of our Guests is our biggest reward for us. Looking forward to seeing you again soon. All the best Iwona Sulikowska Hotel Manager

"Great value - Great Location"

4
25/03/2018

This large modern hotel is situated on a main road just a 10 minute walk from the Old Town Market Square and close to Wawel Castle. Our room was very clean and comfortable and despite being in a front room looking onto the Main Street we heard no street noise. A problem with a broken plug socket was mended within 10 minutes of us reporting it so no complaints about hotel service. The reception staff / breakfast staff were also polite and very efficient. The breakfast was mixed hot and cold ,various cold meats, eggs, cereals, bread, cake, fruit juices and modern coffee machines and normal/ herbal teas. Really could not fault anything here. They even made us up a cold varied breakfast box for our early flight home. Minor quibble - WiFi was very poor in the room but fine in reception/ dining room. Decor is very bright and jazzy but that's personal taste. Overall I would recommend the hotel considering the price/ service and great location.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and for your very kind review. I am glad that our staff and service met your almost all expectations. Regarding WiFi ,our IT employee will check this problem and we will improve it. I hope you will stay with us several times more on your next trips. All the best Iwona Sulikowska Hotel Manager

"Great location and lovely hotel"

4
21/03/2018

We returned yesterday from 3 night stay in the Krakow Best western. Our room was lovely and really quiet even with a window open. The room was really clean and well equipped. Breakfast has a lovely selection of cooked and continental style goodies and again the dining room is clean and easy to use. Finally this hotel is well located being about 10 mins from the main square and the staff were professional and helpful. We will be back.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We are happy to read such an opinion! this is the greatest honor for us. Thank you very much and we are glad that your stay with us was so good and left nice memories. We count on your next visit to our hotel in the near future and our staff are always ready to help you with anything.l Thank you and take care! Al the best Iwona Sulikowska Hotel Manager

"Fantastic "

5
17/03/2018

Location, breakfast and stay was brilliant! Very friendly staff! The breakfast was nice and the room was very clean and modern! Location is brilliant as your about a 5 minute walk from the main square. If visiting Krakow I would highly recommend.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a great review! for which we thank you very much. It was the same pleasure to host you at our hotel and we are glad that this stay was so successful. We are already waiting for your next visit at our hotel and beautiful Krakow. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"Would stay again! "

5
17/03/2018

Lovely hotel, modern interior, friendly staff, lots of choice for breakfast. The only thing we could “pick” at would be the double bed we stayed in was just two singles pushed together, nether the less we wasn't that bothered about that as it was just as comfy.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your very positive comments.I am so happy that you enjoyed your stay with us. We are looking forward to having you again with us very soon. All the best Iwona Sulikowska Hotel Manager

"Best Western"

5
11/03/2018

Great location. First time in Krakow. Staff very friendly. Breakfast not great. Caters for continental cuisine but plenty to eat. Food was of good quality but not used to cheese, cold meats etc for breakfast. You won't go hungry but don't expect a full english nreakfast

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel . We are glad that you found our location convenient. I truly appreciate you kind words about our staff. We are pleased that your stay was successful and we are already waiting for your next visit! All the best Iwona Sulikowska Hotel Manager

"First time to Poland so good place to stay"

5
10/03/2018

The hotel is very central to the Old Town. I would suggest the decor is clean but 'quirky' and very comfortable. The Ladies on Reception were so very helpful and went out of their way to help us enjoy Krakow and find our way about. One lady in particular spent time on our arrival to make sure we knew how to find our way around and get the best from our short visit to this amazing City. Thank you Margaret but, I don't want to forget your colleagues who were also very kind. The room is comfortable with the same 'quirky' abstract carpet that seems to be a feature of the hotel design. Breakfast is Buffet style but plenty to tempt the more discerning palate. The hotel is one of the best places to stay if you wish to travel in and around the City. The Mainline train station is about 15 minute walk from the hotel Public transport in the form of Trams or Mainline Trains are easy to use and very cheap, it's fun to try. There is a large Shopping complex (Galleria Krakowska) at the station to peruse some spending opportunities. The number 3 Tram is a good link to the Schindler Museum in the opposite direction, over the river, then a short walk to the Museum. Across the road is the Old Town and about 10 minutes walk to the main square. The architecture is wonderful and so well preserved. You have easy access to Wawel Castle, and the Main Square which is well worth a visit.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, It was a great pleasure to welcome you to our hotel! and we are so glad that your stay was very successful. I will let Margaret and all reception staff know that you were pleased with their service. We are always pleased to be your second home when you are at the area. Thank you very much and look forward to welcome you back to us very soon. All the best Iwona Sulikowska Hotel Manager

"Great Stay! Great hotel! We will be back! "

5
03/03/2018

Loved the hotel! Very modern and clean. Breakfast provided ticked all the boxes and location was perfect - only about a five minute walk to the main square! My partner and I are booking again this year, totally recommend this hotel!

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and I a glad to hear that your stay with us was a memorable one! What a great news that you will come back to us soon, we are waiting for you! All the best Iwona Sulikowska Hotel Manager

"Great place to stay"

5
25/02/2018

Just back from a 3 night stay here and more than happy we chose this place. We arrived around mid-day hoping to be able to drop off bags and go exploring until the room was ready but it was already made up and happy to let us in early. Reception staff were always smiling and helpful and nothing too much bother, we forgot our plug adaptor so borrowed one for our stay. The room was really clean and we got the one over reception with the balcony. Good sized wardrobe with a safe, tea making facility and a big TV with the usual couple of English speaking channels. Yes the trams are noisy but as we were out all day and night so by the time we got back, nothing was going to keep us awake. Great location too, out of the main door the path opposite to the left leads direct to Wawel Castle and if you turn right, take first left and second right your in the main square. Breakfast from 7am - 10am and a good selection of hot and cold and kept very clean. Would recommend this hotel to anyone.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a great pleasure to receive such a wonderful opinion and we thank you for that so much! I am so happy to hear that our staff and service met your needs and expecations. Thank you for recommending our hotel to other travelers and we are already waiting for you for your next visit! All the best Iwona Sulikowska Hotel Manager

"A gem. "

5
18/02/2018

Stayed here for 3 nights this month. By far the best 3 star hotel I have ever stayed in. The room was small but fine for a couple. It was Spotlessly clean. The room had everything you could need- Hair dyer, iron safe, water, tea and coffee. Breakfast was good for a 3 star hotel. Different types of breads, Vegan options, Different types of coffee, Salad, fruit, ham, cheese, frankfurters, scrambled eggs, mushrooms, Orange juice, and Smoothies. However the The eggs and frankfurters were only Luke warm. This didn't really bother us. Breakfast starts 7-10. The WiFi in the room was very good. Staff were very friendly and did everything they could to help us if we needed it. We booked the tour to Auschwitz and the salt mines through the hotel. Also we had an early checkout and the hotel supplied us with a boxed breakfast which was a nice touch. Location of the hotel is very good. 5 minute walk to the square and 2 minute walk to the castle. Tram stop near the hotel. Supermarket right next door. Would definitely recommend this hotel if you are visiting krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a great review! for us it is a dream rating and the greatest satisfaction. Thank you very much for staying with us and we are very happy that it was so successful. Thank you for all the kind words about our staff and all services. We hope to see you again soon! All the best Iwona Sulikowska Hotel Manager

"Excellent Location in Krakow"

5
26/01/2018

I have stayed in this hotel twice now as I like it so much. It has a very modern décor and efficient staff, a plentiful breakfast and only a few minutes walk to Wavel Castle and the Old Town Square. I will stay here again next time i'm in Krakow.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. We truly appreciate your loyalty and your continued trust in our hotel and our staff. I hope that you will stay with us several times more on your next trip. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"Nice hotel and great location"

4
23/01/2018

Needed a hotel for 21 guys for a stag weekend and this looked perfect in terms of location. Can also say that Best Western are great in terms of organising group bookings. The hotel itself is perfect for short stays. The rooms aren't huge but they're clean and modern although a few of the guys complained about the noise from the trams. The location is the main thing though and you'll be in the main square in five minutes by foot. Didn't have breakfast myself but a few of the guys did and said it was just your basic fayre.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying in our hotel such a large group of friends. We are glad that the Guests are happy and have had a good time at the hotel and beautiful Krakow. Our location is definitely one of the things we are proud of about our hotel. We hope to welcome you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Good Hotel"

4
21/01/2018

Good hotel in good location. Very close to the main square. Easy walking distance to all the sites in Krakow. Rooms are clean and warm. Breakfast is good with plenty of options. Reception staff are very polite and helpful. Would recommend this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and I am glad to hear that your stay with us was very successful ! We are so lucy to have a property in the hear of Krakow. Looking forward to seeing you again soon. All the best Iwona Sulikowska Hotel Manager

"Lovely hotel"

4
20/01/2018

Lovely modern hotel, spotless room , central to all needs , staff polite , breakfast ample. Perfect hotel to visiting all areas of Kracow , this hotel is modern light and airy ( very monacrome ) great bar for the evening

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a wonderful review, we truly appreciate your so kind comments and trust in us. I am very happy to hear that our staff and service met your expecations. We look forward to welcoming you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Scottish hens!"

4
05/01/2018

my sister and I recently visited krakow rand stayed here from the 1st to the 4th. The hotel was very clean and pleasant to stay in. The hotel was situated next to everything and everywhere we wanted to visit. Excellent! I found most of the staff friendly and really helpful. Our breakfast was fine always something I could eat or drink. Only bit of criticism was the sparkling water in the room... I would of much preferred still water but that's me just being picky. Yes you can hear traffic and trams but honestly did not bother me in the slightest as I was aware that I was staying in a busy area. Fantastic experience. Will most definitely be back.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, It was the great pleasure to host you in our hotel! Thank you very much for the great review and that this stay was special for you. We hope You will visit us again very soon. On our part, we guarantee another wonderful experience! All the best Iwona Sulikowska Hotel Manager

"Good location. Comfortable and modern"

4
03/01/2018

Stayed here for 3 nights with family as we wanted to see Krakow and the Christmas markets. Hotel is very central, about a 10 minute walk from the train station where you get off from the airport. It is also about a 5 minute walk from the main square. It is big and modern and bright upon entry. When we checked in there wasn't an overly friendly greeting nor any advice about where to go or what to do. Now that personally didn't bother me as I had it all planned anyway, however if you were someone who needed extra help I wouldn't consider the staff approachable. Rooms very small (but very cheap). Again this didn't bother us as we're literally just sleeping there. My parents who are light sleepers found it hard to sleep with the noise from trams and traffic outside which started early in the morning. We are from Ireland and wouldn't be fussy eaters but the breakfast was not to our liking whatsoever. It was traditional polish food, pastries, breads and coffee. Would recommend this hotel as it's central and affordable.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and your candid feedback. Every note is very important to us and allows us to notice some negligence. I am sorry to hear that you were not satisfied with the competence of our front desk team and and some of our services were below your standard. We are constantly working on improving our services and we guarantee that everything will be improved at your next visit. We wish you all the best in the New Year! Iwona Sulikowska Hotel Manager

"Great location"

4
03/01/2018

Could not ask for a better spot, easy walking distance to the Christmas markets and the castle. Close to countless nice restaurants and shops. The room was a good size, well equipped and nicely decorated, comfortable bed, a couple of English channels on the TV, safe, kettle, iron and fridge. The shower was OK, but small - no bath, toiletries in wall hung containers and it was a combined shower gel and shampoo - not the best. Once again, the hair drier was in the bathroom, but there was plenty sockets to plug in your own, but no handy mirror. Our only real problem, was the noise from passing trams, which start at 4.45am and go on until midnight, at approximately one minute intervals, so ask for a room at the back! Breakfast was not extensive, but quite adequate, lunch was good, we did not eat dinner in the hotel. The bar is small and closes early.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for you very kind review. I am so happy that stay with us and in a festive mood Krakow was pleasantly remembered. Hoping to see you again soon. We wish you all the best in the New Year! Iwona Sulikowska Hotel Manager

"Christmas spirit"

5
02/01/2018

Very good location near the Wawel castle/hill and 5 min from the Central square Rynek Glowny Very clean rooms and cute colour insite Tasty breakfast .. 900m from Central train station Friendy waiters and staff always anwers all to you nead

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a positive opinion and we are pleased that your stay with us and beautiful Krakow has left such pleasant impressions. We wish you all the best in the New Year and hoping to see you again soon! Iwona Sulikowska Hotel Manager

"Very nice"

5
02/01/2018

We were very satisfied with our choice of the hotel for the New Year's Eve. The hotel has excellent location, good service and nice rooms. The rooms are clean and comfortable even not too big but cosy. We liked the jazz theme! The restaurant served a substantial breakfast and we were happy with the New Year's Gala Dinner food. We stayed two nights but would have gladly stayed longer. Good service and friendly staff.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, There is nothing more pleasant like to read such good comments about our hotel. Thank you for choosing and trusting us and our services. It is a very valuable reward and motivation for us to continue working for our guests. Once again, I thank you very much on behalf of the hotel staff. We are already waiting for your next visit! Best wishes in the New Year!! Iwona Sulikowska Hotel Manager

"Fires on All Cylinders -- Great Value"

4
01/01/2018

Not the most luxurious hotel you'll ever stay in, but it has everything we were looking for. Excellent location (short walk to most of Old Town and City Center), very clean, helpful staff, very good breakfast, bar, restaurant, and nice rooms. Bed was awesome...shower was large. We had zero issues with our hotel and stay. Again, a great value and very comfortable.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a pleasure to read such a positive opinion about our hotel and your successful stay! I am happy that our staff and service met your expecations. We look forward to welcoming you back to us in the near future. Thank you and take care. Iwona Sulikowska Hotel Manager

"Great stay"

5
27/12/2017

Location is perfect- short walk to the main square or 15mins to the Castle Team can't do enough to help you with bags, tours or information Breakfast questionable but enough to get you going in the morning Rooms very nice - all modern

"Great location"

4
27/12/2017

My husband and I stayed here for three nights while visiting Kraków. Decoration is a bit bizarre but the rooms were comfy and the hotel was in a great location. We had breakfast there which was a standard continental breakfast and we ate a dinner there one night which was fine.

"Nice location, good hotel but a little missing"

3
22/12/2017

The hotel has a nice location by the park surrounding the old town, with only 10-15 minutes walk to most attractions. It occupies several buildings so there is a charming confusion of stairs and floor levels to find the room. The room was nice but small. My only problem was the double bed which felt like sleeping on a haystack: two single narrow beds with very soft mattresses put together made me almost roll out of bed during the night. OK breakfast but why the bread and croissants was stale and dry, when the next door grocery had them fresh and delicious I cannot understand. So a nice place that could do with fixing a few things, but in september they will sell the rooms anyway and perhaps the tourists do not come back to often to make it worthwhile.

"Good choice for Krakow"

5
21/12/2017

A recently refurbished hotel, a short work from the centre of the Old Town, this was a great choice for a few days in Krakow. The staff were really helpful and friendly; the room was very comfortable, and breakfast was excellent. Also very good value for money.

"Good location "

4
17/12/2017

This hotel has an excellent location within easy reach of the Old Town,the Castle and the old Jewish Quarter.There is no need to use taxis or trams to get around. The staff were pleasant and helpful.We used their driver to return to the airport,he was a very nice man. Our room was small but had everything we needed.The decor was not to my taste but it was clean and comfortable. Breakfast was good although they do run out of some items towards 10am!

"Good Location"

4
10/12/2017

Spent 4 nights here on a city break to Krakow. Hotel is in a fab location, not even a 5 minute walk to the Old Town Square, and 5 mins from Wawel Castle too. Hotel was very clean, room was just an adequate size, but shower could have been larger. Breakfast was the main thing which let the hotel down. Unappealing items, things not replenished, tables not wiped between guests. Little things which would make such a big difference if rectified. Toast every day for me! Just a heads up, we booked trips to Aushwitz and Zakopane through reception and i couldn't fault the service. Both trips ran very smoothly. We will not be visiting Krakow again, but would recommend this hotel, maybe on a room only basis.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and for your review. Our locations is definitely one of the things we are very pround of about our hotel. We apologize for the bad experience during breakfasts. I have sent your feedback to the personnel concerned. All possible consequences will be applied so that such situations will not happen again. Thank you for recommending our hotel to other travelers but we still hope that you will visit our beautiful Krakow and our hotel again in the future. All the best Iwona Sulikowska Hotel Manager

"Excellent location; decor too bright to relax"

3
10/12/2017

This hotel is just 5 - 10 minutes walk from the main town square and so is centrally located. It has recently had a refurbishment, but why, in what looks to be a beautiful building, did they choose this decor? It is completely zany in bright white, black and fuchsia. I hated it! The room was a substantial size with a tiny bathroom (with a shower only), built into the corner. Why did they not allocate more space for the bathroom? The room itself had a high ceiling all painted black with bright white strip lights suspended from the ceilings in a zig zag design. The carpet reflected this in black with white zig zag stripes. I could live with this, but then the room layout must have been designed by a man! The dressing table area, as in photos from the hotel, show the TV centrally positioned over them, with no mirror. The only mirror was on the wardrobe door by the bed. I was sharing with a friend and so we were both trying to get ready and do makeup at the same time and so whilst my friend used the bathroom, I sat by the wardrobe door to do my makeup and hair. The bed was quite comfortable, and so, with all the walking done around town, I slept quite well. The breakfast was okay, but interestingly, the day we got up early to visit Auschwitz, the choice was so much better than on any of the other days; they seemed to run out of things later into the service.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking the time to review your stay with us. I am so glad that you found our location convenient. Our hotel is located in a historic building and our renovation of the hotel concerned only the change of the decor and style and not the total renovation of the rooms which would combine with the reconstruction of the entire hotel. Thank you for all the comments they are very important to us. Each opinion is analyzed and will allow us to improve our standard in the future and meet the requirements of our Guests. We do hope you give us another chance and will visit us in the near future. All the best Iwona Sulikowska Hotel Manager

"Why not...."

3
09/12/2017

The best western is this kind of hotel where do not anything bad but nothing great ... Average Location is very good. 5 min walk from the city hart and 2 minutes from best Japanese restaurant A small supermarket at 2 min The breakfast is very correct. I tried the laundry and the crew delivered promises. On the improvement path, I would say being a little bit more welcoming Room size is reasonable but shower is little bit small even for a regular guy - my room number is 411 Room on the back side are quietest than on the street, so if you can try a room on the back I would not recommend the hotel as such but if you have to go there you will not be disappointed compared to European 3 stars, The price is also in line with the quality so... Why not

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you for choosing to stay with us and We are glad that you had a good stay overall. We hope to see you again in the near future. All the best Iwona Sulikowska Hotel Manager

"Everything we wanted"

5
09/12/2017

Had a 4 night stay here and everything was exactly what we wanted. The service, food and staff were brilliant. The staff are so friendly and helpful. The rooms were lovely and always clean. Coffee/tea facilities in room. The hotel is approximately 10 mins walk to the square where all the Christmas stalls are. 15 - 20 mins in the other direction takes you to a brilliant shopping complex with all the top stores. For smokers there is an area at the back of the hotel to sit and relax with a coffee/drink and enjoy a cigarette. I haven't got one negative thing to say about this hotel. I would recommend this to my friends and family. Thank you all for making our trip that bit special.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for giving us a perfect rating! and such a great review. Such words are the biggest reward for us and give us a lot of energy for further work for our Guests. We are happy that you enjoyed your stay with us and beautiful Krakow. Looking forward to seeing you again soon. All the best Iwona Sulikowksa Hotel Manager

"Krakowing stay!!"

5
08/12/2017

Had a 4 night stay at this hotel and everything was fine from start to finish,all the staff were helpful and pleasant,good buffet breakfast to start the day.The hotel is in a great position for exploring Krakow and it's surrounds and near enough to walk from the central railway station after the train journey from the airport.Blizzard conditions as we arrived which added to the atmosphere of our stay.All in all a great city break whether you visit in summer or winter.The trips to Auschwitz and birkenau and salt mines are a must do on this break,without elaborating on the reasons why.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a great review! It was the pleasure to host you in our hotel. I am very happy to hear that our staff and service met your needs and expectations. We are waiting for another visit, there are still many very interesting places to see in Krakow. Thank you and take care! Iwona Sulikowska Hotel Manager

"Alright value for money. "

3
06/12/2017

I have been in Krakow more than 50 times staying in about 5-6 hotels. This was my first stay in BW hotel which was alright for two nights. The breakfast is nothing to highlight but decent. Beds a little short as i'm 1,90 m tall.

"Fantastic hotel and a perfect location"

5
05/12/2017

What a brilliant hotel, perfectly placed to explore krakow and a great base for any tours. Good sized clean rooms and the decor is brilliant. Plenty of choice for the buffet breakfast, will be returning to krakow and this hotel would be at the top of our list.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for giving us a perfect rating and I truly appreciate your wonderful review. I am happy to hear that our service met your expectations and that we will be your top choice when you visit Krakow again-we count on it soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"Ideal for city break"

4
03/12/2017

Stayed here for 4 nights. The hotel is in a great location. Everything is within walking distance. We didnt bother with a rail card. The room was very small but it had everything we needed, ironing board, kettle, fridge, safe and hair dryer. The hotel is very modern inside with access to a computer for news weather etc. Hotel is very clean and tidy, so was our room. Would try a best western again after this hotel stay.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying in our hotel and we are very pleased that the time spent with us and beautiful Krakow was successful. Our location is definitely one of the things we are very proud of about our hotel. We hope that you will visit us again very soon because there are still many interesting places to see in Krakow. All the best Iwona Sulikowska Hotel Manager

"Great location"

4
28/11/2017

Negatives first. Really strange smell in the hotel, breakfast was poor choice and cold. Positives, immaculately clean, decent prices in the bar, comfy bed, fantastic location, 5 mins from the main square and 15 mins from the Jewish quarter. We would go back, but perhaps not with breakfast as there is more than enough selection of eateries within a 10 min walk

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and your trust in us. I am pleased that you had a good stay overall. I apologize for some inconvenience during your stay and we will certainly improve these shortcomings. We hope to be able to welcome you as we assure you that everything will be in order on your next visit. All the best Iwona Sulikowska Hotel Manager

"Great Hotel and Location"

5
24/11/2017

Stayed here for 4 nights Mon to Fri, pleasantly surprised at the modern decor, might not be to every ones taste but we liked it. Check in very smooth with good receptionist, room 219 was again very quirky with the decoration but nice and clean and modern, next the bar, very stylish for a hotel bar and the bar staff Michael and Magic Mike were great and the vodka was good and not too expensive. We had a bar snack and I would recommend the Chicken and the Club sandwich, all in all a good experience. Almost forgot the location is only 5 minutes walk from Main Square, and tram stops virtually outside hotel, reception staff very helpful if you want to do your own thing rather than organised tours.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We truly appreciate you taking the time to provide us with such detailed feedback about your stay with us. I am very happy to hear that our staff and service met your needs and expectations. We are pleased that our new original design made positive impressions on you. We look forward to welcoming you back to us very soon. All the best Iwona Sulikowska Hotel Manager

"FUNKY BUT NICE"

4
22/11/2017

The decoration of this hotel is definitely funky and maybe not for everybody. but I found it refreshing. Good location for sightseeing,very nice big room, good bathroom, good cleaning service, good coffeemaker in bedroom., very good breakfast .

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We are pleased that our new design of the hotel fell to your taste. For us the most important thing is that your stay in the hotel was a success and fulfilled your expectations. We are looking forward to your next visit to Cracow and of course in our Hotel Best Western Plus Kraków Old Town. Thank you and take care Iwona Sulikowska Hotel Manager

"Brilliant well-placed hotel"

5
21/11/2017

Stylish and clean in an ideal location for sightseeing. Large room with tea/coffee making facility, hair drier and iron and board. TV mainly in polish but the usual news channel in English. Facility on TV to connect own device. Excellent free high speed Wifi. Good selection at breakfast to suit all tastes, but food not very warm. Excellent bar but barman had to be found at times. However, Reception always found him. In an excellent position being about 10 minute gentle walk to The Main Square, and the same distance from Warsaw Castle. Reception arranged our trips out and taxi back to airport

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel We are very pleased to receive such nice comments about our hotel and service. For us it is most important that you are happy with stay at our hotel. Our location is definitely one of the things we are very pround of about our hotel. We hope to welcome you back to us very soon. All the best Iwona Sulikowska Hotel Manager

"cool hotel great location"

4
12/11/2017

We were Krakow only one night and stayed in this hotel. Check in was a breeze and the man at the counter was very friendly and helpful pointing out points of interest. the place had a "cool" vib to it, very modern chic..We supposedly had a upgraded double room. The room was comfortable shower a bit small. My father had a single non upgraded room and it was tiny, enough room for a bed and bathroom Period. A great perk was the complimentary breakfast. The location of the hotel was superb only a five minute walk to the city square.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind review and for choosing our hotel. I am so glad that you and your father enjoyed your stay with us . We hope you will come to us again but for longer stay. There are still so many interesting places to see in Krakow and its surroundings. Thank you and take care! Iwona Sulikowska Hotel Manager

"Krakow Visit"

5
29/10/2017

Recently refurbished. Very clean and comfortable, safe in the room along with a mini fridge. The staff were very friendly and helpful. Good breakfast, good quality and excellent range of quality food. Would stay there again. Good location with easy access to all the main sights in Krakow. Few minutes walk to the centre and well placed for public transport.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We were very pleased to have you at our hotel. We would like to thank you for such positive feedback and we are delighted that the stay in our hotel and charming Krakow left such nice memories. Thank you for recommending our hotel to other Guests. We are waiting for you with your next of course with us. All the best Iwona Sulikowska Hotel Manager

"Great hotel in a great location"

4
27/10/2017

Stayed at this hotel for a family city break in Krakow. It's in a great location just five minutes from main square. Bright and modern looking interior in a beautiful old building. Rooms are a bit small but adequate with free safe, fridge and complimentary water, tea and coffee. Beds are really comfortable. Breakfast is a bit repetitive but tasty and coffee is good. Staff are helpful. I stayed in a room on back so view wasn't great but it was quiet and my daughter stayed on the front with a decent view but was woken in the morning by the sound of trams. Only criticism is that the breakfast room is very very brightly lit and could be a problem if you have a hangover. All in all I would definitely recommend this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind review! We are happy that you enjoyed your stay with us and I hope your next visit is just around the corner. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"A Little Gem in the centre of Old Town"

5
26/10/2017

The location is perfect,only 5 minute walk to the main square and Wawel Castle. Only a ten minute walk to the Jewish district and the fabulous shopping mall. No need to use public transport at all. The rooms are very modern and spotlessly clean. The staff were all very friendly and extremely helpful. There was a full buffet breakfast every morning in the restaurant which catered for everybody. We had such a wonderful time in Krakow that we will definitely return and will certainly use this hotel again. Honestly this was one of the best hotel experiences that we have ever had.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a wonderful opinion and it is a special award for us. The entire hotel team thank you very much! We are very glad that the stay in our hotel was remarkable. We are looking forward to your next visit very soon. All the best Iwona Sulikowska Hotel Manager

"Exceeded expectations"

4
24/10/2017

We were greatly impressed with this hotel. Situated within walking distance of the main square and many attractions. The tram stop is also right on your doorstep. We didn't eat here but the friendly staff where happy to recommend very good eateries. The bed was quite comfortable, room and the whole building was spotless. I would definitely recommend this hotel and would happily stay here again.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for giving us a great rating! and for recommending our hotel to other travelers. I am very pleased to hear that our staff and service made your stay successful. We hope to welcome you back again soon. All the best Iwona Sulikowska Hotel Manager

"Perfect Location!"

5
22/10/2017

It's a 5 minute walk to Old Town or Wawel Castle and a 12 minute walk to the Jewish District. We never had to take public transportation. The hotel looks like it was recently renovated and the staff at the front desk are knowledgeable and very helpful. There is no reason why you shouldn't stay at this hotel!

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. Looking forward to seeing you again soon. Take care! Iwona Sulikowska Hotel Manager

"Best location"

4
04/10/2017

Can't beat this location - 2 streets from the beautiful Old town Extremely comfortable and efficient service Everything you could want in your room Lovely breakfast But, whoever made the interior design decision was tripping I think Neon white, neon pink and jet black Harsh lights, chrome Perspex and white plastic No comfortable seating in the hotel

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying at our hotel and for such a positive review. Our location is one of the best in krakow and we are glad that it was comfortable for you. We are sad that our new look of the lobby did not appeal to you. We hope this will not negatively affect the future and you will visit us again. All the best Iwona Sulikowska Hotel Manager

"Great location "

5
27/09/2017

Used this for a two night stay and were sited in the wing at the back which was very quiet. The whole place is clean, funky and pleasant. Ideally situated for walking to the sights and restaurants. Reception were welcoming and as we were driving the use of their large and accessible car park was a plus. Beds were comfortable and free wi-fi was good. The only downer was breakfast was not the best and crowded at peak times

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and for great review. We are so glad to hear that you enjoyed your stay and we hope to welcome you back to us very soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Decent hotel in great location"

3
17/09/2017

This hotel is located very central, which makes it easy to explore Krakow by foot. We had a nice stay here: beds were comfortable and rooms had all we needed. If you are planning to stay here, ask for a room not facing the street as the tram starts running at 5am and is rather loud.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, I trully appreciate your very positive feedback about our hotel. I am glad that you found our location convenient. We look forward to welcoming you back to us in the near future. Thank you and take care, Iwona Sulikowska Hotel Manager

"Lovely modern hotel , ideal location :-)"

5
15/09/2017

We have just spent four nights at this lovely hotel, rooms really modern and clean , staff friendly and helpful and breakfast was really lovely with a good range of food , the hotel is ideally situated for access to main square and old Jewish quarter too , would definitely recommend this hotel and we can't wait to come back and stay :-)

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, It was a great pleasure to host you in our hotel. We are very happy that the stay at the hotel and charming Krakow left such an unforgettable impression. We are already waiting for your next stay! Thank you and take care, Iwona Sulikowska Hotel Manager

"Great location, OK rooms"

4
14/09/2017

The best thing about the hotel is its location, a short walking distance from the main square of Krakow. The room I stayed in at the 3rd floor was OK and clean, a bit cramped. It had all standard amenities except a mini bar. The Wifi was reasonably fast. Room service orders were delivered promptly. The breakfast buffet is limited but acceptable. Prices are reasonable. On one of the days I was in Krakow, it was raining hard and the hotel had no umbrella, this can be easily improved. The elevators stop at landings in between floors, so one has to take the staircase to reach the rooms, up or down, in any case.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying in our hotel and positive comments. I am glad that you found our location convenient. Thanks for any comments and suggestions ,we will take this into consideration. We look forward to welcoming you back to us in the near future. Thank you and take care, Iwona Sulikowska Hotel Manager

"Mini break to Krakow"

4
13/09/2017

Great hotel location for access to all places of interest. Staff extremely helpful, speaking good English. Good selection at breakfast and there is a restaurant for evening meals. Room was clean and adequate for us. Tea/coffee facilities in room and also safe at no extra charge! Iron and ironing board in room....no extra charge.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest Thank you very much for staying at our hotel and so nice words about us and our service. We are glad that our location was very convenient for you. We are proud that we have fulfilled your expectations and hope to see you again soon! All the best Iwona Sulikowska Hotel Manager

"Best Western Hotel Old Town Krakow"

5
13/09/2017

An excellent hotel. Perfect for a city break. Everything provided in the room so you don't have to take a hair dryer or iron. Very clean, lovely staff and great service. I would definitely go back again. A short 5 minute walk from the main old town square which was a perfect base for sight seeing.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a pleasure to read such a positive review. Thank you very much for the trust and choosing our hotel. It was a pleasure to host you at the hotel and we are looking forward to your next visit! All the best Iwona Sulikowska Hotel Manager

"Great Location"

4
11/09/2017

Nice clean hotel in a great location, rooms are a little bit small but okay for a small break. Breakfast is ok but is quite busy and they are not very quick a bringing fresh food. Friendly and helpful staff.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and for your positive comments. I appreciate your kind words about our staff. We hope to welcome you back in the near future. All the best Iwona Sulikowska Hotel Manager

"Hotel Stay"

2
10/09/2017

I hated this hotel because of its décor. Black and White psychedelic. The bed was uncomfortable. The bar closed not to a timetable but when the barman/maid chose to close it. Everything else was fine, good food, good location, helpful staff.

"Good location and breakfast but small rooms"

4
05/09/2017

The good points about this hotel are its location within easy walking distance of the old town and the very good choice of food in the buffet breakfast. The only real negative is the room size but it is just about adequate if you have a small case. Strangely the lifts go to half-floors and you therefore have to take your case up half a flight of stairs to reach your room.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking the time to review your stay with us. I am pleased to hear that you find our locations to your liking. We are glad that overall your experiance was positive. Hoping to see you again soon. Iwona Sulkowska Hotel Manager

"Another great visit."

5
01/09/2017

Best Western Plus Krakow Old Town was a hotel we stayed in last year were we had a great stay and so on our latest holiday to this beautiful city we decided to stay here again and our stay was as good if not better. The hotel is beautiful,we were checked in immediately by a very pleasant receptionist,our room on the 4th floor ,room 407 was Superb,a lovely comfortable bed each for my twin brother Stephen and I,flat screen TV,English news and documentary channels ,channel 32,33,34,tea and coffee making facilities,an iron and ironing board,fridge,safe,lots of cupboard space,nice shower ,hair dryer ,in a spotlessly clean hotel room that was cleaned daily,the hotel also has super quick and free wi- fi ,the staff also leave bottles of fizzy and still water in the room which is a lovely touch and much appreciated. The breakfast is Superb,a varied choice of hot and cold offerings,fresh juice and cold water,herbal teas and coffees,it's a breakfast well worth getting up for,the bar is a great meeting place and serve some great drinks. Location wise this hotel could not be better placed ,it's only a short stroll to the beautiful Old Town and it's only a 10 minute walk to the wonderful Jewish Quarter ( kazimierz District ) and there's great transport links with tram number 4.8.10.13.18 dropping you off at the hotel . The hotel is first class but as good as the Hotel is it's the staff that make or break a hotel and the staff here are Superb,the staff are friendly,helpful and very attentive and made our stay fantastic. This hotel is located on Up.Sw.Gertrudy in an area of outstanding beauty facing the lovely park and close to the castle. I am back in Krakow next year and in will be staying no were else but this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Just fantastic! We are so happy that your next stay with us was so good and left such nice memories. The whole staff thank you so much for the nice words and they are already looking forward to your next visit. We wish you all the best, Thank you and take care! Iwona Sulikowska Hotel Manager

"Fantastic!"

5
29/08/2017

This is an amazing hotel, spot,essay clean and very helpful, friendly staff. The rooms were a good size with welcome air conditioning as it was very hot when we visited. Great location, just a short stroll from the square, trams, planty and castle. Buffet breakfast had a variety every morning and there was something to suit every taste. It is on a busy street but our room was very quiet and the beds were comfortable.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We are extremely pleased and we are very grateful for such excellent feedback. The most important for us is your satisfaction and positive impressions of staying with us. We would love to host you again in the near future. We are here for you and look forward to your next visit! Iwona Sulikowska Hotel Manager

"Even Better"

5
29/08/2017

It's only three months since my last stay here so everything is still good, although it's worth mentioning that the bar is now finished so you can get a drink. The selection is good enough and the surroundings very pleasant. My room was bit smaller than last time, and I suspect that they vary in size according to no rational plan, so if you're wondering about the variance in prices, that's why. I ate in the hotel restaurant this time and, while impressed with the fare, didn't feel it really warranted the prices. The restaurant itself is in the one-and-only eatery in the place (where breakfast is served) so the ambiance was also a little wanting. Still my go-to hotel on Krakow, though, for sheer overall value for money.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. We truly appreciate your loyalty and your trust in our hotel and staff. Our staff are always ready to help you with anything. We are already waiting for your next visit. Thank you and take care! Iwona Sulikowska Hotel Manager

"Tutto ok, ma la stanza ......."

1
28/08/2017

Quando prenoti una camera matrimoniale premium non ti aspetti una stanza cosi' stratta che in due non riesci neanche a muoverti. Sulla pagina di Booking.com mancano queste informazioni, che permetterebbero al cliente di scegliere una camera piu' confortevole o semplicemente cambiare hotel. When you book a premium double room, you do not expect such a room that you can not even move in two. There is no information on the Booking.com page that would allow the customer to choose a more comfortable room or just change hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very muchfor choosing our hotel. I am very disappointed to hear that your stay did not meet your expecations. We have in the hotel Premium rooms and rooms of higher standard like Superior. These rooms are available for sale at booking.com. Always if possible, if the Guests are not satisfied with the room then we are trying to convert the room to another. Despite this, we hope you have had a good time in Krakow. We invite you to come back to us in the near future. Iwona Sulikowska Hotel Manager

"Best stay"

5
24/08/2017

The staff was amazing and very helpful. They went above and beyond to help us. It is a beautiful hotel close to everything. The way they modernized this building was very nice. The staff had a car ready for us for our departure and breakfast to go.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for you kind review! We truly appreciate you kind words abour our staff. It is definitely a boost for us every time we hear positive review such as this. Hoping to see you again soon, Iwona Sulikowska Hotel Manager

"Micro Room"

4
23/08/2017

This is a wonderful hotel. The location is great. One does not have to walk far to find a restaurant. There is a little supermarket a few steps away. The tram runs right past the hotel, with a stop just meters away. A short walk gets you to the old town. Our check in was quick and efficient, which is what you need when you have spent nearly 24 hours travelling and you arrive after 9 pm. The lady that checked us in, was great. All the staff we interacted with were warm and friendly. The hotel decor is modern. All the public areas reflect the same theme. Our room decor was also modern and fresh. The bed was comfortable, and the TV was huge. We were able to watch the IAAF World Athletic Championships without a problem. Just a small warning though, do not expect to find many English language channels. I only recall coming across 1 news channel in English. I have 2 gripes about the room. The biggest is that is probably the tiniest room I have ever been booked into. Unless you have no luggage, there is no space to store your suitcase. We solved that problem by putting our cases on top of the cupboard. This is not an option if you are a slightly shorter person. My other gripe was the location of the bedroom safe. It is located at the bottom of the cupboard. As a result of the lack of space, I had to lie down to access it and use it. The bathroom and shower cubicle is also very small, but with brand new fittings. The breakfast was ok. Reasonable selection of food, but there was very little variation of the menu. I really enjoyed my stay at the Best Western Plus Hotel Krakow. But for the tiny, half shoebox room and crazy location of the safe, I would have given a 5/5 rating. I was debating with myself over a 3 or 4 rating, but because there was very little else I can criticize, I gave it the rating I did.

"Great hotel"

5
23/08/2017

Excellent hotel, very clean rooms and clean shower The staff Service is excellent !! Highly recommend:)) thank you very much for all the great staying and all the service that we received/ Good breakfast

"Funky in Krakow"

4
16/08/2017

I've stayed here a couple of times now, and will go back for one reason above all others. It's a great position, and the rooms are different. The decor is cheerful and bright, which when you travel regularly it can make a big difference at the end of a stressful day of airports, hire cars, traffic, cops and meetings. The bar is not really very inviting and I've never dealt inclined to dine here for the same reason. The breakfast is good and the staff work hard to help with any requests. As a bonus the Hotel has a car-park on site, which is charged, but it's very reasonable and safe.

"great spot to stay"

5
15/08/2017

Stayed at best western hotel old town early august for 4 nights. room was small but it was only for myself and my friend (who had her own room next door) were out and about each day. the staff were very friendly and helpful even confirming all our tours and arranging to be picked up from the hotel for us. we ate in the restaurant and the meals were really delicious, breakfast was included and plentiful. the hotel is within walking distance to attractions and it is nice to sit in the park opposite to watch the world go by. would highly recommend this hotel

"Small and noisy rooms"

2
13/08/2017

Be aware! I have stayed in many hotels and the rooms in this one are ridiculously small. To the point that I find hard to believe that our room is a double room. You can fit a double bed but that's all. You add two adults and they can hardly move. On top of this I couldn't sleep due to the noise from the very busy road where the hotel is located. And believe me I normally sleep all night long without a problem. There's even a tram rail with lots of activity from early morning. I will not come back.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel. We are very sorry that we did not meet your expectations. Our hotel is located in the very center of the city and unfortunately it may be more noise from the outside. In our hotel we have different types of rooms which also vary in size and it all depends on the choice and order of Guest. Despite this, we hope to be able to welcome you back to us in the future. Iwona Sulikowska Hotel Manager

"Will visit again!"

4
10/08/2017

We spent 5 days in July for our 20th wedding anniversary in Krakow, staying in the Best Western Plus Krakow Old Town. As most people have already commented the hotel has had considerable refurbishment undertaken resulting in a very clean contemporary look which, if you don't like sharp lines would perhaps cause some concern, but it was very pleasing to our eye. We were shown to a lovely room on the newly refurbished floor but unfortunately there was a problem with the toilet and we were moved to another very nice and spacious room in the older annexe. The staff were excellent in dealing with our problem and sorted it out whilst we ate dinner in the restaurant. Until now we have never visited a city where the prices in the hotel bar were almost the same as what you would pay in a local bar!! In fact, the cost of food and drink in Krakow is very reasonable and the quality is good. The location of the hotel was excellent just on the outside of the ‘planty', a beautiful green space with trees and seats that surrounds the Old Town centre. Plenty of horse drawn carriages if you wanted to take a tour but we found everything to be within walking distance. Good restaurants everywhere and a central square that must have been 300 metres across. Whilst we were there we took a day tour to Auschwitz where we visited both camps with a guide. Unfortunately the temperature was in the 30's and there was no shade at the second camp so we were quite worn out with the heat, but it was well worth the visit. Very moving but made you feel angry at the same time. Before you enter the first camp you go through a security check and you must be dressed respectfully to be allowed entry. Long shorts are OK but no strapless tops! Also no large bags allowed. Be prepared for a long walk too! We will definitely be visiting Krakow again and would recommend the Best Western Krakow Old Town.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking the time to review your stay with us. We are so happy that our staff and service met your needs and expecations. It is definitely a boost for us every time we hear positive reviews such as this. Thank you for recommending our hotel to others travelers. We are looking forward to your next visit and will be happy to welcome you again! All the best Iwona Sulikowska Hotel Manager

"Great location in Krakow"

5
09/08/2017

A surprisingly modern look inside the hotel. Very convenient location in the Old Town area. We like to walk whenever possible, so was great for us. Across the street from a lovely park where we walked often. We had booked a few tours in advance and didn't know if the tour company would pick us up at this hotel. They did not, but very convenient 5 minute walk from the hotel where the tour company picked us up. A small grocery store next door to the hotel was very handy as well. Highly recommend this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for for choosing our hotel. I am pleased to hear that you find our locations to your needs. For us the most important thing is that you are happy with your visit in our hotel and beautiful Kraków. We hope to see you again soon! Iwona Sulikowska Hotel Manager

"Well-equipped and well-located hotel"

5
05/08/2017

Upon arrival, I found a modern hotel inside an historic building. To my eyes, it appeared the hotel had been freshly renovated with new carpets and painted walls. My room was wonderfully bright. In other hotels, I found the rooms dimly lit so that I had problems reading my guidebook and computer. Not the case here. Second, the air conditioning was marvellous. I hit Krakow during a heat wave and my room was a wonderful oasis when I returned from touring around. Third, I had not counted on all the day trips I could take. To include the nearby salt mine, I enquired about a late check-out and staff seemed only too happy to accommodate. When I did check-out, there were a couple of more things I wanted to see so the staff safely secured my luggage until I returned around 5:00 pm. Finally, the location was great. While not exactly "in" the old town, the hotel is right beside it about halfway between the city square and Wawel Castle. What a great location. All in all, it was a wonderful stay.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a pleasure to get such a positive opinion about our hotel. Thank you very much for choosing and staying with us. We are very happy and we are very grateful and proud of it. We hope to have you back in the near future. All the best Iwona Sulikowska Hotel Manager

"Krakow Jaunt 17"

5
02/08/2017

We decided to hotel it for the latest in our European short tour and we couldn't have chosen a better situated place to "work" from. Situated on the Planty part of Old Town and within walking distance of the central tourist attractions the hotel is very pleasant (with a slight rumble from the passing trams outside). The Front Counter staff were very helpful in confirming our existing excursion bookings and providing info on applicable tram routes. The restaurant breakfast bar was extensive and catered for our needs admirably, fortunately we had time constraints - otherwise we may have ended up looking like a pair of beach balls with fingers! Hotel and room decor was very light and airy and the beds were comfortable. May I suggest a few English language TV programmes or subtitles? My wife and I were very happy with BW Krakow Old Town, and would highly recommend this hotel to anyone visiting Krakow, we shall certainly stay here when we return in the future to add to our Krakow experiences.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a super review! so nice to hand it over to our employees. This is the most important award for them. We are glad that the stay in the hotel and charming Krakow left such unique impressions and that you will visit us in the future, we are counting on it! All the best Iwona Sulikowska Hotel Manager

"Great hotel, great location! "

4
31/07/2017

Check in was a breeze the gentleman checking us in was very efficient. They give you guides to krakow and tour options. The rooms are modern, very clean and nice, we were in 108 which had a balcony. It was small but it was fine for two people. Our shower did leak which we told them about on check out. The rooms have comp water, tea and coffee, are cleaned daily. Wifi in all the rooms works well. Breakfast was great, proper coffee, vegan options, cooked and continental options, fruit, juices. Great location, minutes walk to the main old square, there is a great laundry place and a gym if that interests you about 10 mins down the road. Would highly recommend this hotel.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, What a joy and pleasure for us to read so nice review. Thank you very much and we are glad that your stay in our hotel and charming Krakow left such a positive impression. We look forward to welcoming you back to us in the near future! Iwona Sulikowska Hotel Manager

"I had something like a hotel room, only smaller"

3
17/07/2017

The rooms were ridiculously small and cramped. There is no reason to provide a luggage rack when there is no room to open it up. But the place was very clean, the bathroom functional. Breakfast was a nice spread. We were able to eat on the back terrace on a warm summer morning. The staff was cordial. Important: the elevator does not stop on each floor, but on each HALF floor. So you still have stairs to climb to get to your floor.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your positive comments. I am very pleased to hear that you enjoyed your stay with us. Thank you for all your comments about the hotel, we will pass this to our concerned staff. We look forward to your return visit! Thank you and take care! Iwona Sulikowska Hotel Manager

"Stag Weekend"

4
15/07/2017

Hotel was situated in a fantastic location, staff are extremely professional and pleasant. Everything within walking distance and didn't spend too much time in the hotel as Kraków is truly a beautiful city the hotel was just a place to lay my head.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, We truly appreciate your positive feedback about our hotel. I am very pleased to hear that our staff made your stay pleasant. We look forward to welcoming you back to us soon! All the best Iwona Sulikowska Hotel Manager

"Miniature room, anyone?"

2
09/07/2017

Nice clean hotel, right at the entrance to the old city of Krakow. Very efficient. Even has parking. And then I got to my room. I had to choose what do do first: put down my two small bags or get in as the top is so small, so tiny, that, once you put down a (laptop) bag you need to hop over it. On my remark at reception if there are any smaller rooms the answer was "Yes, we also have single rooms with a single bed.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Simon, Thank you very much for an opinion about our hotel. In our hotel we have several types of rooms vary in equipment and also the size. The PREMIUM TWIN rooms and SUPERIOR rooms are much bigger. At the next trip to the beautiful Krakow, we invite you to visit our hotel again. Thank you and take care! Iwona Sulikowska Hotel Manager

"Great location"

5
08/07/2017

A five minute walk to the main square. Hotel spotless, beds are a bit small. Breakfast not to my liking, but i'm use to irish food. Hotel staff very friendly, helpful and polite. A beautiful park across the road from you. Very quiet for a central hotel. No need for buses, trams or taxis if staying here.Within walking distance to most central attractions.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing and staying in our hotel. We are pleased that your stay was a very successful. Our location is in fact very convenient and let you visit the most important and interesting places in Krakow. Thank you also for such nice words about our staff. Hope to see you again in near future! Iwona Sulikowska Hotel Manager

"Excellent Experience "

5
07/07/2017

Given the diversity of reviews on this property, we were very concerned. We had a premium room on the backside of the hotel. We were there for five nights. We found our room to be clean, spacious and quiet. The staff was pleasant and professional. The dining room was large and well stocked for breakfast. The location was perfect both for old town and for the Kazimierez district. The only negatives were the VERY tiny shower and the coffee. The coffee machine in the dining room makes every type of coffee but the good old Americano black coffee that works as my daily starter button: crisis averted when I discovered how to make acceptable instant coffee in the room.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us. I am very happy to hear that our staff and service met your needs and expectations. We apologize for the minor inconvenience, we will definitely improve it and for next your visit in our hotel everything will be perfect! Al the best Iwona Sulikowska Hotel Manager

"One Week holiday"

3
05/07/2017

Excellent location, within a 5 minute easy walk to the Old Town. Location. Would be marked 5. Hotel is lovely and clean with new decoration and interiors. However, the rooms are tiny, not just small but very tiny. Not for those who feel claustrophobic. Even if they made 2 rooms into one, the rooms would still be tiny. You can't walk comfortably around the bed and you certainly couldn't pass another guest in the room; they'd need to sitting on the bed or standing in the bathroom. If I stretched both arms out I could almost touch both walls in the bathroom too! On the plus side, the room offered air conditioning and a safe(although the safe is located at the bottom of the wardrobe, near the head of the bed, and it's difficult not to knock yourself off the bedside table accessing the safe). Breakfast is mediocre and not up to the standard we are used to.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased that you had a good stay overall. We are sorry to hear that you were not satisfied with our room. Thank you for all comments and we will try to make some changes and improve our standards. We look forward to welcoming you back in the future. All the best, Iwona Sulikowska Hotel Manager

"Clean, Modern and Great Location "

4
04/07/2017

A modern, clean and great value for money hotel. The room was small but had everything you needed; Air con, hairdryer, safe, big TV, shampoo & shower gel and coffee kit. They where happy to provide twin rooms. The hotel bar was small but very modern nice area to sit down out the back of the hotel. Breakfast was fair a typical Europe. Stayed at the Best Western Krakow Old Town for a weekend break and would definitely stay there again. The hotel is in a great location only a short walk from the city centre (5-10 mins to the main square). About a 15 min walk from the river. Also there is a tram line right outside the hotel.

Iwona S, General Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Terry, Thank you very much for very positive review. I am happy to hear that our staff and service met your expectations. We are glad that you enjoyed your stay with us and for recommending us to other travelers. We hope to see you again soon! Iwona Sulikowska Hotel Manager

"Extremely small beds"

3
03/07/2017

Stayed in this hotel 28th 29th June 2017. Hotel is very much along the boutique type of makeover. I stayed in a Superior room which comprised of a single room with two single bed+ acceptable shower room. The beds are the smallest singles I have ever slept in (no more than 900mm wide 3ft) If you move in your sleep you well end up on the floor. Black out curtains were good. Breakfast was acceptable. A/C worked OK Any English channel on the TV was constantly breaking up.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased that you had a good stay overall. We are sorry to hear that you were not satisfied with our beds. The size of all of our single beds is 90 cm / 200 cm which is a standard size but thank you for all comments and we will try to make some changes and improve our standards. We look forward to welcoming you back in the future. All the best Iwona Sulikowska Hotel Manager

"Good location and recently refurbished."

4
25/06/2017

Booked this hotel last September for 3 rooms for 3 couples as we required parking and we liked the looked of the the traditional rooms. When we arrived the hotel had just completed a total upgrade so everything was clean and new but we all thought it was not to the usual Best Western model. All of the carpets were black and white striped along the corridors and in the rooms but it was all at different angles and totally off the wall! It does not do well for OCD as I wanted to straighten what looked like lots of rugs thrown around the floor lol. The beds were 2 singles as the Superior doubles do not have double beds but we were told you could push them together but you still had 2 single duvets so no point really. I am slim but found the beds very narrow and other members of our group were unable to turn over in them for the 2 nights we were there but we all took it in good humour. The bathrooms being new are lovely and clean but there really is nowhere the put clothes or wash bags so my husband lost out for the one wash bag space. Our friends in the same room type but in the annexe said their bathroom was very large so worth asking when you book. We were in the main hotel but at the back facing over the annexe and car park which was a God send as there is a tram stop right outside the front of the hotel which was noisy. The first night I thought there was an earthquake as the entire building was shaking but it was the trams going past (we were on the 4th floor). Once I knew what the shaking was it didn't bother me anymore really. The reception staff were very friendly and helpful and very proficient at their job. The small seating area opposite reception was extremely uncomfortable with terrible bowl chairs which you can see on the hotel website. When we were waiting for our group to come down we ended up sitting on the stairs! Maybe something that should be changed to more traditional seating. The breakfast was very good but if you came down in the last 45 minutes of service it was very hit and miss as to what was left. The location of this hotel is spot on. We walked both evenings up to the main square for dinner and it was a nice short walk and very safe. Overall the hotel was ok but totally not what we were expecting after booking before any upgrades were made. That being said I would stay there again but if next time we do not require parking I may look elsewhere as there are so many options.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your positive comments. I am very pleased to hear that you enjoyed your stay with us. Thank you for all your comments about the hotel, we will pass this to our concerned staff. We look forward to your return visit! Thank you and take care! Iwona Sulikowska Hotel Manager

"Terrible customer service"

1
21/06/2017

Booked this hotel for a business trip, and due to traffic we arrived late. Tried to check to be told the hotel had double booked and we couldn't stay there. Luckily there were rooms available at another hotel, this was provided by this hotel. We were also told that there would be no charges, and that the hotel had settled the payments.....Or so we thought. At no point were we told from reception that charges would still apply for the rooms we couldn't and didn't stay in. We checked our company credit card for our expenses, only to find that the hotel we didn't stay at charges us. Not only did they charge for the rooms, I was charged for two rooms. One room I could claim expenses on, and the other I can't. Now I have to pay for this room out of my personal money. I have been offered no refund, and I was also told it was my mistake and my misunderstanding. I would definitely recommend staying in krakow, as it's a lovely vibrant city. However, I will would not choose a Best Western Hotel, if this the level of customer service they can offer.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Sir, Once again we truly apologize for any inconvenience associated with this situation. As we explain many times, there was a big misunderstanding in translation between You and the receptionist about the occurred problem and the solution. Overbooking sometimes happens in hotels, and in such a situation guests must have booked another hotel of the same standard , location and free transport. Most often in such situations hotels settle down among themselves. That is why you were informed that you do not have to pay in another hotel. Once again we are very sorry for the whole situation. Best regards, Iwona Sulikowska Hotel Manager

"Hip!"

3
18/06/2017

It is quite beautifully appointed with new, very modern design and updated interior. their room was crisp and clean with the new linens. The location is excellent directly across from all the special places you need to see in the center of town- excellent for a comfortable walk and sightseeing. HOWEVER, The rooms are extremely small, the bed is small, the bathroom is reminiscent of your basic cruise ship accommodations. The room amenities are very 'basic.' We were glad that we had our own soap, shampoo, conditioner and shower gel. The breakfast is nice but it isn't the elegant European breakfast we've come to expect.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I am pleased that you had a good stay overall. We are sorry to hear that you were not satisfied with some of our service. Thank you for all comments and we will try to make some changes and improve our standards. We look forward to welcoming you back in the future. All the best Iwona Sulikowska Hotel Manager

"Nice hotel, pretty small rooms though"

3
12/06/2017

I stayed for 4 nights at the Best Western Krakow with my husband in May and we found it to be very well located. As it was our first time in Krakow we chose it because of it. The hotel is nice and staff speak good English - very polite but not particularly warm. Perhaps they should be told that besides being efficient a smile once in a while does no harm. Breakfast is well served and we really enjoyed the variety. The room however was one of the smallest we've ever been in this hotel category - as small as one would expect if staying at an Ibis.

Iwona S, Manager at Best Western Plus Krakow Old Town, responded to this review
Dear Guest, Thank you very much choosing our hotel . I am pleased that you had a good stay overall. I apologize for some inconvenences during your stay. We have sent your feedback to the personnel concerned. We look forward to welcoming you back in the future. All the best, Iwona Sulikowska Hotel Manager

"Very very small rooms outrageous "

2
29/05/2017

We had stayed 2 nights at this hotel And the only good thing about it is the location which is close to the old town . Rooms are tiny as a matter of fact I never stayed in such a small room. No place to put the luggage and the bad is small and the shower very small and you need to do acrobatics in order to move around. Breakfast is only fair the staff not friendly ,the TV did not work all the time that we stayed there. Would not recommend it !!!

"Excellent "

4
29/05/2017

Excellent location to the Old Town Very Clean rooms - avoid a room on the front as if you have the window open because the air con doesnt work it is very noisy as the main road is right outside I would recommend this place and I would stay here again. Breakfast boxes given if you leave before 7 when breakfast starts. Excellent wifi connection

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing and staying in our hotel. We are pleased that your stay was very successful. Our location is in fact very convenient and let you visit the most important and interesting places in Krakow. Hope to see you again in near future! Iwona Sulikowska Hotel Manager

"Loved every second on this trip!"

5
26/05/2017

We stayed at the hotel in November previous to its recent refurbishment, which was much needed because it was really dated. The hotel is ammaculate and in the perfect location for anyone wanting to visit Krakow. Its about a 5-10minute walk to the main square, but it also right next to a HUGE shopping centre. There is a supermarket a few doors up which is handy. The breakfast was lovely. Would 100% reccomend, we are looking at booking up again.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expecations. We look forward to welcoming you back soon! All the best Iwona Sulikowska Hotel Manager

"5 minutes walk to everything in the old town"

4
26/05/2017

The hotel has been completely refurbished to a good standard, the staff and efficient and friendly, great breakfast with a wide choice of food. The bar was small bet still a good place to get drink, also as far as hotels go it is not expensive Rooms at a little on the small side, but all the showers and plumbing are new

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your feedback. I am glad that overall your experiance was positive. Thank you for all the comments, they are very important to us. All the best, Iwona Sulikowska Hotel Manager

"Best Western Old Town Krakow - THE BEST"

5
25/05/2017

We stayed at the hotel for 7 nights 28/4 - 5/5. The hotel opened after renovation and we got a whole new but small room with a fresh smell of color. Since the hotel was fully booked we stayed in a 2-night room. The hotel staff made great efforts to satisfy us. And took us to a large and very luxurious room. The hotel is central and comfortable, a good breakfast and as I mentioned the hotel staff are very charming and friendly. I'm sure I'll return to this hotel again.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such nice words and positive impressions of your stay in our hotel and beautiful Krakow. We are looking forward to your next visit, we hope this will be soon! Best regards, Iwona Sulikowska Hotel Manager

"Excellent hotel for the money"

5
22/05/2017

Krakow is known to be the most sophisticated and cultural of all the Polish cities and it did not disappoint. The hotel was the best one we stayed while in Poland and it met all of our needs. The service was very good and the staff very friendly and amenable.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for giving us a perfect rating! I am so happy that you enjoyed your stay with us and we are looking forward to having you again in the near future. All the best, Iwona Sulikowska Hotel Manager

"Great Location"

4
22/05/2017

Our second visit ti this hotel. You cannot improve on the location so close to the Old Town Square. Since our last visit rooms have been upgraded and ours (105) was in strong black and white colours. The room had free fridge,safe and coffee making facilities. If you like tea in the morning take your own tea bags and buy milk in the supermarket next door. The staff and welcome were friendly and the room and the hotel were modern and clean. Breakfast was plentiful, continental + eggs, beans and sausages etc. My only criticism was that the shower cubical was small with not too much room to move.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you for staying with us again. We appreciate your loyalty and your trust in our hotel and our staff, I hope you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you and take care! Iwona Sulikowska Hotel Manager

"Long weekend break"

4
17/05/2017

Good hotel in a central location in the old town. Friendly staff, clean modern rooms and funky jazz based decor. The hotel was in the final stages of a modernisation when we were there. It's located in the old town with a tram line at the door. We would use this hotel again.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind review. I am very gald that our staff and all service met your needs and expecations. Our staff are always ready to welcome you. Thank you and take care! Iwona Sulikowska Hotel Manager

"Shiny and New"

4
15/05/2017

It's a year since I was last here and the main changes are that it's undergone a wholesale refurbishment (everything is now black & white and smells of paint) and the staff are good bit friendlier than they used to be. My main grumble persists - the corner shower unit that has no room to turn around in it - but everything else is acceptable. Location is still very good, right on the edge of the old town, breakfast alone is worth the trip and, all in all, BWKOT is my first choice for the next time I find myself on my way to Krakow.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind comments about our hotel. We are glad that you have such positive feelings and impressions from your stay with us. We hope to see you again in the near future. All the best, Iwona Sulikowska Hotel Manager

"A nice central located hotel"

4
14/05/2017

The hotel was new renovated and smelled fairly new. Good location with easy access to the old town Krakow is a charming city and the Jewish part was really amazing. A tour to Auschwitz-Birkenau and to experience the horror to see It by your own eyes was an important touching experience

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking time to review your stay with us again. I am so happy that you enjoyed your visit in our hotel and our beautiful Krakow. We are pleased that you have seen so many interesting places in Krakow and you share the information and experiences with other Guests. Thank you and look forward to seeing you soon! All the best Iwona Sulikowska Hotel Manager

"Location location only"

1
10/05/2017

This hotel is well located but that's all the good points done. Staff are sour faced no smiles no good mornings the breakfast staff never spoke even when you said good morning to them a couple of reception staff were pleasant and helpful. The hotel is being refurbished the decor was ok but the bedroom was shoe box size not big enough to put chairs in so you had to sit on the beds the bathroom was tiny. The furniture was cheap flat pack that shook and wobbled when you opened a door or drawer. The breakfast certainly catered for the Polish guests never had pickled gherkins cucumber rolled mop herrings for any meal let alone at breakfast the fried eggs were reasonable the scrambled watery and runny. I asked one of the reception staff if our room was a converted store cupboard she looked embarrassed and laughed so may be we hit the nail on the head I have never stayed in such a small room you could not pass each other one would have to stand aside if this is what they call a supreme room which is what I booked and was told it was a supreme room by reception I dred to think what a standard room was like. I have stayed in other Best Western hotels but is the worst run one I have stayed in if this is going to be the the standard I will be giving them a wide berth. It would have been better using the refurbishment money on customer service.Then we would not have been woken two morning running with housekeeping staff shouting and banging doors.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Once again we are very sorry for any inconvenience resulting from the extended renovation of our hotel. We hope that despite the bad experience you will visit us again. Best regards, Iwona Sulikowska, Hotel Manager

"Location perfect but someone is telling fibs!"

3
08/05/2017

Ok so we booked here for our 20year anniversary. Having searched this came up as one of only a few who offered double rooms... we booked and paid for superior double/ twin room. I then emailed hotel to ask if it was possible to request a double room and not twin as I didn't really want to be sleeping separately. The response was very and i was told they would of course accommodate our request.. perfect I thought.... Not so on arrival you guessed it twin room... I should've mentioned it then but having been awake for over 36 hrs we were too tired... I mentioned it on departure to be told double was not an option for superior so why was I told it was and also why have pictures of such rooms on your website.. . It may sound like nothing but I would rather be told the truth or for people to do as they say they will.

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, We are very sorry for the misunderstanding, because all the superior rooms in our hotel have two single beds and when ordering superior DBL rooms we always join two single beds together. Unfortunately there is no other possibility if you order a superior double room. We have typical Premium double rooms, much smaller than superior rooms and with one double bed. On behalf of our employee once again I truly apologize for any inconvenience associated with this. We hope you will give us another chance and visit our hotel in the future. Best regards, Iwona Sulikowska Hotel Manager

"very clean hotel - ideal location"

4
08/05/2017

Lovely clean hotel. Location was perfect only 5 min walk to the market square/castle. Décor not to everyones taste maybe - very monochrome - but I would not hesitate at stopping here again. Our room was very clean (think they have just been refurbished), it was small, but after being out all day all you needed was a bed so wasn't a problem, bathroom was spotless. Breakfast was good, with a decent choice. The only downfall for us was the bar was still being refurbished so there was nowhere to sit and have a relaxing drink at the hotel itself. The staff were very friendly and I would recommend this hotel no problem

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, I appreciate your very positive feedback about our hotel. I am happy that you enjoyed your stay with us. We truly appreciate your kind words about our staff, room and breakfast. All your comments are very important for us. We hope to welcome you back again the near future. All the best, Iwona Sulikowska Hotel Manager

"Great location but could be better"

3
03/05/2017

I booked this hotel and location is excellent . Our room was newly decorated . I understood at time of booking there would be some renovation but I didn't realise just hiw much . No real drama as we were up and out exploring most days I was disappointed with the lack of organisation. Although our room was new there was no phone and tv hadon't been plumbed in . Our friends room had a constantly running toilet for duration of stay which didn't get resolved . Staff didn't seem prepared for guests at same time as workmen . Breakfast was OK but there was a lack of juices and clean cutlery Hopefully these are teething issues due to refit as the location is great and staff are pleasant If I booked again I would probably ask for a rear room to avoid tram noise

Iwona S, Manager at Best Western Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and for your opinion of staying at our hotel. Unfortunately, some finishing works have prolonged and technical problems have come up which have surprised us quite a bit. We apologize for any inconvenience and oversights which we trying to remove as quickly as possible. In spite of this, we hope you will trust us again and choose our hotel in the future. All the best Iwona Sulikowska Hotel Manager

"Short break"

5
05/04/2017

Great hotel,fantastic venue. City has lots to offer people really friendly and food amazing. Will return. Lots of history much of which is very sad,it will make you think about how the war affected the people of Poland.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind comments about our hotel. We are glad that you have such positive feelings and impressions from your stay in Krakow. We hope to see you again in the near future. All the best, Iwona Sulikowska Hotel Manager

"Prefect location"

4
28/02/2017

Prefect location to access a lot ... rooms lovely cleaned everyday, staff brilliant and very helpful .. can book trips via front desk they give you information on each trip .. restaurant very cleans food lovely

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and we are pleased that your stay was successful. We are in the process of renovating the hotel and completely change its image. We are going in the direction of simplicity and better functionality, all to meet the needs of our Guests. We our hope that you will visit us again and will share with us your impressions. All the best Iwona Sulikowska Hotel Manager

"Good value hotel in a great location"

4
20/01/2017

Stayed in an Executive twin room for 4 nights in December 2016. Purpose of the trip was to visit the Christmas market, and this hotel offers excellent value for money as it is very close to the main square. The room was clean and tidy with everything you would need for a comfortable stay. Breakfast was good, especially the cold buffet on offer. The hot buffet did suffer in variety, otherwise I would have marked it as "great". Staff were very friendly and helpful with advice as to where to go and what to see. Overall great value for what we paid, and I would certainly come to this hotel again in the future.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We are very grateful for such positive feedback about our hotel. We are pleased that planning another stay in Krakow will be able to host you in our hotel. Currently, the hotel is renovated, and we hope that you will like the future new style of the hotel. All the best! Iwona Sulikowska Hotel Manager

"good no firlls hotel in an excellent locaiton"

4
19/01/2017

stayed here with another couple on a 'city break' for 4 days in late October 2016. Excellent location fro city centre. rooms small but well appointed and breakfast excellent for a 3 star hotel. cost of room excellent and good value for money. would stay again,

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We apologize for the lack of response, we thank you very much for such a nice review of our hotel. Current, our hotel is being renovated and will soon open our doors again with a new fresh image. We hope that you will like it , and you will spend with us again a nice time in Krakow. See you soon! All the best Iwona Sulikowska Hotel Manager

"Very Good"

4
11/01/2017

Excellent location within 400m of square. Good size rooms, comfortable, clean, continental breakfast very varied, bar area pleasant & decent price. Staff very nice & informative. Re; disabled guest facilities there are approx 6 steps at front of hotel BUT may be ramp from rear car park (check with hotel)

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for writing so positive opinions of your stay at our hotel and our beautiful Krakow. We are pleased that everything was successful and we are hoping for your return visit very soon!! All the best Iwona Sulikowska Hotel Manager

"Location!"

4
28/11/2016

I stay here with my fiancée for 3 nights, its location is within a 5 min walk from all the sites & attractions in the centre of town. The street that it was on is a little noisy and busy but it was convenient. The room are small & compact but at least they are clean & modern. Breakfast is included and the choices are decent. Service is wonderful and staff is happy at all times. The elevators were a little bit funny as you will have to walk up or down to get to your room. Great value for the price we booked it for.

"poland visit"

4
27/11/2016

just returned from first trip to Krakow abs fab went sun to thurs what a lovely city to visit Travelled with easy jet and booked hotel with trivago excellent deal As others have said the hotel is only 3 mins walk into main square which is abs huge with plenty of eating and drinking places available YOU MUST GO to Auschwitz/Birkenau and please do book the trip with the hotel this is a guided tour and is excellent We also visited Schindlers factory again very in formative 30zloty by cab there We ate twice in the Grande Grill on the square and also Hard Rock both very good food and value For those who must have their shopping kick ask at the hotel and they will point you in the right direction of the huge 3 storey mall approx 20 min walk ,and remember its all on the flat Drink late at night in the square outside with blankets around you and patio heaters to keep you warm whilst watching the horsedrawn coaches in the square all in all excellent break and would definately recommend both Krakow and The Best Western Hotel Old Town

"Great central location "

4
27/11/2016

I stay here with a group of friends, its location is perfect as 5 mins from all the sites & attractions in the centre of town, although the rooms are small & compact they are clean & relaxing after a day out sightseeing. I would certainly recommend this hotel especially if your on a budget it gives 4 star service with 3 star pricing. My only slight negative is the bar is quite small & forms put of e Restaurant which restricts space & atmosphere. But all in all great value

"Overall an excellent stay in a very good hotel"

4
26/11/2016

My Wife and I stayed in Jazz room 321 from 20/11/16 - 23/11/16, it was a huge room with great decor including colour changing neon lights. I had originally requested a king size bed but got 2 singles pushed together however this wasn't really an issue so didn't complain. The radiator seemed to be permanently on and the air con wouldnt go lower than 10 degrees, but there were large windows which we left open to cool us down as it was surprisingly warm for this time of year. The bathroom was a good size. Overall the room was very good. The bar was a bit limited for drink selection but was ok for us (10 zloty for a 0.5l Tyskie draught lager), however they did run out on one of the evenings as the delivery hadn't come, so a bottle of Grolsch replaced it. The breakfast was limited for hot food, polish sausage, fried eggs and baked beans. There was more of a choice for continental style breakfast. Dinner was very limited with choice so ate out every evening. The staff were very polite and helpful. The hotel is located in a great place near the the old town main square and Wawel Castle, easy to walk to (5 mins) or get on the hundreds of trams that run outside the hotel all day, seemed to be a tram every 30 seconds but wasn't noisy. Smoking/seating area at the rear of the hotel. Overall I would definitely stay in this hotel again and would recommend it to everyone.

"A lovely hotel in a great place"

5
24/11/2016

Stayed at this hotel for five nights in november 2016 very good room nice and warm with comfortable beds very quiet , plenty choice for breakfast and plesant staff , in a good place easy to walk to centre of krakow and what a lovely place nice square to sit and have a drink shops to look round and a museum in the square , we did a lot of walking round the cobbled streets and in the parks there is lots of places to eat and very reasonable .The tram service is great easy to get one if need one.We will definitely return to do more on next trip.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, I truly appreciate your so positive feedback about our hotel and giving us a perfect rating! It is definitely for all of us the best reward. We are always pleased to be your second home when you are at the area. All the best Iwona Sulikowska Hotel Manager

"Great hotel/staff/location"

5
22/11/2016

I stayed at this hotel with 3 friends from 18th- 21st November 2016. We were very happy with the hotel and it offered everything we were looking for. We had 2 rooms in the 'jazz' part of the hotel which were modern, roomy and clean. The beds were very comfortable and the mood lighting was a plus. We received maid service every day. The food at breakfast was nice and the coffee machine makes amazing lattes. The reception staff were very pleasant and happy to answer any questions. They gave us a map and circled all the places we wanted to go which made our trip easier and saved time for us trying to find everything ourselves. You can also book tours through the hotel at a reasonable price. We booked Auschwitz for 150 zloty and it was very easy to do so. The city itself has a lot to offer but this hotel was certainly a comfortable home away from home. The location was perfect; near main square, Jewish quarter, shopping centre and tour bus/tram stop everything was within walking distance we didn't really need to get a tram anywhere but hopped on anyway for the experience. Overall this hotel was very comfortable and truly made our holiday.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind review. I am very gald that our staff and all service met your needs and expecations. Our staff are always ready to welcome you. Thank you and take care! Iwona Sulikowska Hotel Manager

"Krakow 'An Experience'"

4
16/11/2016

Krakow is a lovely, old and very pleasant city. The history could equal Rome or Athens in its intensity but the people are so very sad. It was hard to conduct a conversation with local people, not because of the language as they speak perfect English, but they seemed very guarded. The guides on the trips seemed to be reading from a script -- except Joanna in The Salt Mines, she was the exception and was happy in her work.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking time to review your stay while visiting our charming town. I am glad to hear that your overall experiance was positive. Welcome to the next visit in our hotel! All the best Iwona Sulikowska Hotel Manager

"great city beak"

4
15/11/2016

we flew from Edinburgh to Krakow for a city Break 4 nights and wanted to be near the Old Town Square. Having been to Prague, Budapest, Berlin, Tallin, we wanted to add Krakow to our list. We were not disappointed beautiful city excellent transport it is an easy city to get around. We quickly found our bearings (got a map from Tourist information) and walked around. We went by train to the Salt Mines about 20 minutes and about 80p . Once there we joined the queue for the 3 hour tour. What an amazing experience did not realise how intricate the carvings and displays would be. Well worth the time to visit. Next day Schindlers factory and a visit to Wawel Castle both worth it. We decided not to go to Auschwitz a decision I am happy with. The food in Krakow was interesting lots of restaurants to choose from and most importantly the autumn weather was shining for us. We will definitely go back it was an excellent choice for us.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We are very happy that your stay at the hotel and the beautiful city of Krakow has left so nice impression. There are still many places a very important and interesting to see in Krakow. On your next visit we will plan for you, what else is worth seeing in the center but also outside Krakow. Hoping to see you again soon! All the best Iwona Sulikowska Hotel Manager

"Perfect Stay"

5
14/11/2016

Returned from here today having stayed here before back in February. Literally across the street from the Old Town so the location could not be better. A really pleasant stay in a very clean hotel. Tea and coffee making facilities in the room which is always a nice bonus. Rooms are cleaned daily and the staff are very friendly and helpful with taxis and tours. We very much enjoyed the breakfast and the on site bar is another bonus for drinks before you visit the lovely restaurants and bars of the Old Town. All in all we couldn't fault this place back in February and we were welcomed back by a very friendly and approachable team. Would certainly recommend and will likely return to a hotel where we've been very well looked after.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, What a pleasure to read such flattering opinion about our hotel! Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers. We are waiting for you ! we are looking forward to seeing you again soon. Thnak you and take care! Iwona Sulikowska Hotel Manager

"Fantastic Stay At Fantastic Hotel"

5
09/11/2016

Best Western Kraków Old Town is located in the Old Town of Kraków and is a superb hotel that is housed in an elegant building and is the ideal hotel to stay when visiting Kraków.Very convenient for all the sights of Kraków and well managed by extremely good staff.The hotel is decorated to a very high standard with excellent rooms which are very clean and modern.The bathroom area is superb with fresh towels everyday plus assorted shower gels and soaps and shampoos supplied.The breakfast options are hot and cold dishes plus a great range of tea and coffee options plus Juices.This is a great hotel located in a great area and is well worth staying in when on holiday in Kraków.Located on Ul-?wi?tej Gertrudy.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, I truly appreciate your very positive feedback about our hotel. I am so happy that our staff and service met your expecations. We do take pride in catering to our Guests' needs the best way we can. Looking forward to seeing you again soon! All the best Iwona Sulkowska Hotel Manager

"Short break"

4
06/11/2016

Excellent location for the old town, main square etc. Not sure what the modern part of the hotel is like but we had a huge room in the old original building looking out over the front towards the park. Super breakfast with wide choice of hot a cold food - we would definiteley return to this hotel if we were to visit krakow again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, I appreciate your very positive feedback about our hotel. We do take pride in catering to our Guest's needs the best way we can. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. All the best Iwona Sulikowska Hotel Manager

"Fantastic hotel,best location. "

5
06/11/2016

THE BEST WESTERN HOTEL is without a doubt the very best hotel that I have stayed in Krakow and over the 20 plus years I have been visiting this wonderful city is have stayed in many hotels. Greeted warmly and checked in immediately by the very pleasant desk staff we were gave room 314 on the 3rd floor. The twin room was superb with tea and coffee making facilities,2 bottles of sparkling water which were replenished daily,a flat screen TV,free quick Wi-Fi,spotlessly clean bathroom including hairdryer,great air conditioning and stunning views afforded from our window of Planty Park. The breakfast which was included in our stay was superb with a great choice of hot and cold dishes,coffee ,water and tea and plenty of seating options. The hotel lounge bar is fantastic and a good meeting point before starting your day or night out. The location could not be better being very close to the Kazimierz District ( Jewish Quarter ) and the amazing Old Town and only a 10 minute or so walk from the main train station. Transport here is fantastic also,we love using the public transport and trams 4.8.10.13.18 drop you off by the hotel. As good as this hotel is ,it's the staff that make a great hotel and the staff here are fantastic,friendly,attentive and helpful,in fact a credit to the Best Western. We are back in Krakow next year and we are most certainly going to re book into this hotel. If your thinking about a holiday in Krakow I highly recommend you stay in this hotel. You will find this hotel on Ul.Sw.Gertrudy.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expecations. We look forward to welcoming you back soon! All the best Iwona Sulikowska Hotel Manager

"Lovely Hotel, central location "

4
05/11/2016

I stayed here with my friend 31st October to 4th November. This was my 2nd visit to the hotel. We were given the executive rooms. These were lovely but we did on extra for the luxury rooms which were not given to us. But however the room was lovely and quiet. Breakfast not replenished very quickly and not enough room for all that wanted to eat. I had to sit at the bar at one morning. Special mention to receptionist Bartek. He was very helpful when organising trips for us. A very pleasant young man

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. I will let our employee Bartek know that you were pleased with his service. We hope to welcome you back again soon. Thank you and take care Iwona Sulikowska Hotel Manager

"Stunning Krakow"

5
04/11/2016

hotel very well located for the centre of Krakow. Excellent information given on local tours available. Very friendly and helpful staff. Breakfast has plenty of different choices cold and hot. good mini market close by

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your very positive review and for choosing our hotel. I am happy that you enjoyed your stay and we are looking forward to having you again in the near future. All the best Iwona Sulikowska Hotel Manager

"Great location"

4
04/11/2016

The hotel is ideally situated. Visiting Krakow old town, the galeria shopping mall and central transport stations are minutes away. The hotel itself is comfortable and has all the necessaries to make the stay a pleasant one. Breakfasts are good East European fare. Plentiful and tasty. The hotel staff are very pleasant and helpful. The room maids are very good and will supply the rooms with extra tea or bottled water if needed. They advise guests to boil the tap water before drinking it. No bar fridge but the window ledge is deep so if you have cartoned milk it will remain cold but only in winter. There is good heating and air con for summer. A rear room is quiet. There is a super market next door. A very good hotel. Will stay there again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We truly appreciate you taking the time to provide us with such detailed feedback about your stay with us. I am very happy to hear that our staff and service met your needs and expecations. We are so lucy to have a property in the heart of Krakow and all our Guests are very pleased with this. We are so glad that you enjoyed your stay with us and we are always pleased to be your second home when you are at the area. All the best Iwona Sulikowska Hotel Manager

"Great location and wonderful hotel"

4
01/11/2016

We visited Krakow best western for 3 nights Oct 28-31, 2016. We took airport train to Krakow Glowny station (about 5 stops) at a cost 8 pl each. The hotel is about a 1/2 mile walk from train station. The hotel is walking distance to the old town, wawel castle and Jewish Quarter. The hotel itself, was a good value. Comfortable beds, clean and a free diversified breakfast included with price. The hotel staff spoke English and answered all our questions. Being close to main train and bus station was very convenient. We booked Auchwitz and Birkenbau on our own. Just go to bus station and book a bus to Oswiecis .Just a note, book your tickets to actual museum online before you go, Schindler's factory was about a $3 uber ride from hotel. Uber is very convenient in Krakow. Would definitely stay at this hotel in the future.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your review. I am happy that you enjoyed yours stay with us Our location is definitely one of the things we are proud of about our hotel. We are so lucy to have a hotel in the heart of Krakow. Thank you and look forward to seeing you soon. Iwona Sulikowska Hotel Manager

"first impressions where very clean and friendly,helpful staff"

4
01/11/2016

Loved Krakow!!! lots to see and do 3 days were not enough would certainly return. The Square in the evening looked magical and the horse and carriage ride is a must do. The underground village that was unearthed in 2005 is well worth visiting. Lots of bars and restaruants all within walking distance from the hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and visit our beautiful city. I am glad to hear that your first visit was a memorable one! We look forward to welcoming you back to us very soon! All the best Iwona Sulikowska Hotel Manager

"great location"

4
27/10/2016

We were delighted with this hotel. It is very central, great for visiting the Castle., Market Square and the Jewish Quarter. The staff were very friendly and helpful and the room, though a bit small, was absolutely fine. We were lucky to have a room at the back of the hotel and had very peaceful nights sleep. The buffet breakfasts had everything you could wish for and set us up for the day. If we went back to Krakow we would definitely go back the this hotel and have already recommended it to friends.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for very positive review. I am happy to hear that our staff and service met your expectations. We are glad that you enjoyed your stay with us and for recommending us to other travelers. We hope to see you again soon! Iwona Sulikowska Hotel Manager

"brilliant location"

5
26/10/2016

Stayed here for 4 nights (16-20th Oct 2016) part of a party of 8 ... Staff on Reception were friendly and very helpful. Also helped me to arrange surprising my brother and his wife (secretly) on the day of their 30th Wedding Anniversary, during our stay. 10 minutes walk to the square, clean, warm room, excellent breakfast, wifi very good. Will definitely be recommending.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your kind comments. I am so glad to hear that your stay was very successful, especially during such a special occasion. I will be sure to let our staff know how much of an impact they made on your exeriance. We are always pleased to be your second home when you are at the area. Thank you and we hope to see you again soon! Iwona Sulikowska Hotel Manager

"Terrific Hotel. Great Location."

5
26/10/2016

Arrived Midday Sunday, check-in took less than a minute. The hotel is absolutely spotless and warm. The staff could not have been anymore helpful to us especially the chap who sorted our tour out for us at 7.25 on a sunday evening. A big thank you to him. Our room was exactly what we expected and even though we were at the front of the hotel, the minor noise from the trams below was no inconvenience. Breakfast was fine even though some of the chairs could do with new springs. The hotel is about a four or five minute stroll to the main square, equally to the Castle and Cathedral. We walked from Glowny Station to the hotel in less than 15 minutes. Overall I would thoroughly recommend the Best Western (Old Town) as your hotel for your stay in Krakow. We hope to go back there soon.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Wow! What a wonderful review, we truly appreciate your trust in us. I am very happy to hear that our staff and service met your needs and expecations. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to welcoming you back soon! Thank you and take care, Iwona Sulikowska Hotel Manager

"Friendly, helpful front desk staff"

5
25/10/2016

Rooms large, clean and quite. We were allow to get breakfast earlier than the 0700 start time due to an early start to our tour pickup. Additionally a front staff member called Eurowings for me to get detailed info on how I could print our boarding passes

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind review. We truly appreciate your kind words about our staff. I am glad that you enjoyed your stay with us and we hope to welcome you back again in the near future. All the best Iwona Sulikowska Hotel Manager

"Good Location"

4
25/10/2016

Ideal location as just a short walk to the main square, Wawel Hill, Castle and Cathedral. Clean, warm twin room more than adequate for a short stay with plenty of clothes storage. Comfortable bed, decent linen and, after two requests, managed to get extra pillows after a couple of nights. Appreciated kettle, tea bags, bottled water etc which was replenished daily. Nice shower room with complimentary toiletries, tissues, plenty of towels and hot water. Excellent buffet breakfast, extensive choice. Good free WIFI, didn't bother with the television. Only slight negative was that at busy times there appeared to be a shortage of crockery and that the dining chairs need replacing as they all sag.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, With great pleasure we read so positive opinion about our services. We are very happy that your stay at the hotel was very successful and left nice impression. Thank you for all the comments, soon , we will renew the all rooms but also restaurant and certainly will use these specific comments. We look forward to welcoming you back to us in the near future. All the best Iwona Sulikowska Hotel Monopol

"Lovely hotel and restaurant"

5
22/10/2016

Loved this hotel, the room was a little small but we managed. I wouldn't recommend bringing everything but the kitchen sink like I did. The staff were friendly and helpful and the included breakfast was nice. We also ate in the restaurant on two of the evenings and the meal was very nice and fairly priced. Would definitely recommend this hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, What a pleasure to read such a nice review! I ma so gald that you enjoyed your stay with us. Thank you very much for recommending our hotel to other travelers. I hope your next stay is just around the corner. Thank you and take care, Iwona Sulikowska Hotel Manager

"Not at all satisfied"

2
12/10/2016

Had booked room at Best Western Krakow old town months ago. When we arrived we were informe that the hotel had had problems with their booking system so they had trfd our booking to another hotel This without any pre information to us. I insisted that they could hve mailed us and asked if OK. Not what we think is good service level..

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We truly apologize for any inconvenience regarding this problem. We do not plan such a situation, they arise suddenly and that is why we can not pre-notify our Guests. We are very sorry for the whole situation. Best regards Iwona Sulikowska Hotel Manager

"Small rooms"

4
07/10/2016

We were transferred to this hotel for 1 night only due to the fact our hotel was overbooked. The hotel is clean and staff are very helpful. My only problem with this hotel would be the size of the rooms. They are very very small we just about had room for our 1 suitcase if we had 2 we would of been in trouble. The bed was comfortable but the quilt was very small

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a positive opinion about our hotel. In our hotel we have several types of rooms vary in equipment and also the size. At the next trip to the beautiful Krakow, we invite you to visit our hotel. Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent location"

4
03/10/2016

This was a very welcoming hotel, the staff were friendly and helpful. It is just a short walk into the main square and the rooms were clean and comfortable. We were in the new area on the 1st floor but to get there we had to go up the lift then down stairs to get to our room in the Jazz wing. Breakfast was good and there was a reasonable menu for dinner where we were well looked after by Maciek

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind review. We truly appreciate your kind words about our staff . Our location is definitely one of the things we are very proud of about our hotel. We hope to welcome you back to our hotel soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"Nice hotel but disappointing experience"

3
24/09/2016

Firstly, the positives: the hotel is in a fantastic location and is extremely clean and tidy. The room I stayed in was one of the Jazz rooms and even though it was nice and decorated to a high standard, it was small & very dark. The breakfast was average - certainly no worse than I've had at many other hotels, but I've also had much better at other hotels in a similar price bracket. As for the downsides, the restaurant needs a good overhall - it looks and feels very dated - every chair I sat on, I sunk straight into, and the dinner menu didn't have a single thing on it that was even vaguely appealing. I took one look at the menu and immediately decided to go elsewhere. Just down the road is a place called Restauracja Horoscope which is amazing. When we arrived, we walked up to the reception desk only to find the sole member of staff was on the phone. Obviously, this can happen, but she didn't even acknowledge our presence - she just kept talking. When off the phone, she was not exactly friendly. The hotel porter was actually much more pleasant (as were the restaurant staff at breakfast) but he didn't speak great English. When I got to the room. the WiFi would not work despite being given the password - my phone connected and I signed in, but nothing would work. Also, the TV didn't have all the channels listed on the informational sheet. Given the attitude of the girl on the front desk, I didn't feel particularly compelled to go speak to her about these issues. Overall, the hotel has a lot of potential, and with a bit of work could be excellent, but I was left feeling slightly disappointed on this occasion.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. This critical comments will be used in training our staff. Thank you also for positive words about our hotel and we hope you give us another chance as we will definitely improve our services. Thank you and look forward to seeing you in the near future. Iwona Sulikowska Hotel Manager

"Quality Hotel and very cute."

5
23/09/2016

Quality Hotel and very cute. I had a nice room on the 3rd floor - not very big but has everything you need, clean, tidy with a fully equipped bathroom and high-level. Good breakfast with a variety of options for every taste.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your so kind review! We truly appreciate your trust in us. We are so happy that you enjoyed your stay and we are already looking to having you again with us very soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Week in Krakow"

4
13/09/2016

Hotel very nice, but the room we were given was a Single room with a double bed squeezed in, as we are both in late 60's not practicle, fortunately we are both fit but if not could make for awkward visit. Buffet breakfast was very good and set us up for the day.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your review and for choosing our hotel. I am glad to hear that you enjoyed your stay with us and beautiful Krakow. We are sorry for some inconvience during your visit. Despite this , we hope to be able to welcome you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"very handy and comfortable"

4
08/09/2016

This is a great hotel right off main square about 5 mins walk at most.Very clean and comfortable great for the price and would definitely use again if in krakow. Only 1 small issue was we were 4 flights up and windows opened all the way not a great thing for kids or stag and hen parties who will be drunk. Not the hotels fault if people are in a mess but just a little point. All in all a great place to go though.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thnak you very much for your kind review! We are so happy that you enjoyed your stay with us. Your comments are very important for us and our technical staff will definitely check it this topic. We hope to see you again soon! All the best Iwona Sulikowska Hotel Manager

"Excellent Accommodation and Ideal Location!"

5
06/09/2016

We booked this hotel mainly due to it's close proximity to the Train Station and the city centre. It was only 15 minutes walk from the train from the airport, and very easy to find. The receptionist was very welcoming and made the process of checking-in very easy and comfortable. The location turned out to be perfect, with easy access to all parts of the city - and a tram stop at the front door. There is a well socked supermarket next door, which was handy for all those last-minute things you forgot to pack! The breakfast was very acceptable, with a good selection of cold meat and cheeses, as well as a hot buffet. The coffee was excellent, which surprised us as it came from a machine! The room that we were given was at the front of the hotel and was comfortable, with good facilities, The tram noise at the front of the hotel might cause concern for some people but it wasn't too intrusive. Our break in this lovely city was definitely enhanced by our stay at the Best Western and I would certainly stay there on our next trip.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, What a wonderful review! we truly appreciate your business and your trust in us. I am so happy that our staff and service met your needs and expecations. We look forward to welcoming you back to us soon! Thank you and take care Iwona Sulikowska Hotel Manager

"Well located"

3
03/09/2016

This hotel is well located within a short walking distance to everything in the old town and is opposite the Planty, near a supermarket and some restaurants. The buffer breakfasts are extensive and plentiful. The rooms are mixed in size with many being very small. The beds and furnishings are basic. Staff are helpful and friendly.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, I appreciate your positive feedback about our hotel. We are pleased that you had a good stay overall. We look forward to welcoming you back to us in the near future! All the best Iwona Sulikowska Hotel Manager

"Excellent value and very close to most attractions."

5
01/09/2016

I had a difficult flight to Krakow with missing luggage etc which could easily tainted my view of this hotel however this did not happen. I arrived well after 11pm at the hotel from the airport to discover that my room was double booked. Now this may have been a problem to others but the hotel has booked me into a another hotel for the night just a few doors down already and actually escorted me there and waited while I was checked in. I returned the following day to complete my stay with my original hotel. Now I worked for years in the hotel industry and I know that double bookings can occur, especially when using some third party online booking sites who's software does not pick up that the rooms have been all sold. Things do go wrong but I believe that how things are "put right" can turn a bad situation into a positive experience and this was what happened for me. I was accommodated into one of the premier rooms in the Jazz wing and this room was pleasant and spotlessly clean, with air-conditioning. The décor was interesting with a musical theme, a giant mural of a saxophone on one wall in my case, with an eclectic and colourful lighting system that I triggered by accident, had my own little disco going for a while. :-) It was a twin room with two single beds which although quite small was very comfortable. There were tea and coffee facilities in the room which I did not use nor the LCD TV down to my lack of being able to speak Polish, too much to see and do anyway. I believe that there are also standard rooms that do not have air-conditioning but I have no experience of them. Breakfast was served in the downstairs restaurant and mainly is continental style although there were scrambled eggs and various types of hot sausage available. If you cannot find something in the buffet to satisfy you I would be most surprised as there was a large selection with plenty of volume. You will not go hungry. Beware of peak times as no hotel have a seat available for every guest to arrive at the same time. Krakow has a huge amount of bars and restaurants serving food so I took advantage of these and only ate in the restaurant one evening, however what I had was of an excellent quality, looked and tasted appetising and it was even evident looking at the side salad that a little care had been spent on that too. I was there for a week and only of course met a few of the staff but the ones that I did were very friendly and spoke much better English than I spoke Polish. The staff on reception were very helpful to me and even offered to ring on my behalf to attempt to track my missing luggage, which did turn up on day three.... The location of the hotel is very handy to the castle and the main square only a few hundred metres, if that, from the main square. It is a short walk to the Galeria shopping centre which is very handy if your luggage goes on a holiday without you like mine did. You can probably tell that I enjoyed my stay in this hotel, which I did, but Krakow itself was amazing so much so that although I only stayed there mid August 2016 I have booked again to return to Krakow in December 2016 and again have booked at the same hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Colin, T Thank you so much for such a nice and detailed opinion. I am glad that overall your staying with us was successful. We apologize for any inconvenience which were related to moving you for the first night to the other hotel. We are looking forward to seeing you again in December 2016. Best regards, Iwona Sulikowska Hotel Manager

"Great hotel"

5
27/08/2016

Location of this hotel made it easy to walk to main square, castle and shopping center. There is a tram at the front of the hotel.The room was spacious and clean. We stayed in the Jazz section of the hotel and there are a few stairs to go up and down with luggage but not too bad. The breakfast was ok. The staff were very helpful and friendly and on our last morning we had to leave very early they had prepared a packed breakfast for us which we really appreciated. I would stay here again most definitely.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for giving us a perfect opinion! I am so glad that you enjoyed your stay with us. We truly appreciate your very positive comments about our hotel and reception staff. Thank you and look forward to seeing you soon! Iwona Sulikowska Hotel Manager

"Not bad location"

4
24/08/2016

Rooms are spacious, could do with a fridge in the room, other than that air con, hairdryer, TV (but we haven't had it on), close to the Square and some excellent restaurants. Clean and maid service every day, 4 floors but lift split between floors and doesn't stop at the 2nd so be prepared to have to go up or down a flight to get to the floor you want.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us . I am pleased that you had a good stay overall. We kindly inform you that our hotel is located in the historic building and because of the technical limitations the lift reaches the first floor and then on at each landing. We apologize for this inconvenience and for luggage we offer free of charge luggage service. Later this year we will gradually renovate our rooms and equipped with additional equipment like refrigerators and safes. We hope to welcome you back to the hotel in the future. All the best Iwona Sulikowska Hotel Manager

"Great location"

4
20/08/2016

LOCATION: This hotel is in a great location. You can easily walk to Wawel Castle, Old Town, the Main Square, and the Jewish Quarter. The hotel staff is helpful in giving you directions- they have more maps and tour info than they know what to do with! There's a tram stop right outside. The park across the street is great for working out. ROOM: Our room was in the Jazz section of the hotel. There were two twin beds in there, and they were perfectly adequate. Our pillows were a little flat, and had an odd odor to them, but that's really the only complaint that we had. We didn't notice air conditioning in the room, so we slept with the window open. It was a little loud at times, but it didn't keep us up or wake us up. There was also no safe in the room, which made for some creative safeguarding techniques. Decor is very fun and modern- they have fun colorful lighting that you can turn on if you wish BATHROOM: The bathroom was nice, I liked the shower and the towel warmer. The hotel provides soap and shampoo for you. ACCESSIBILITY: Stairs everywhere, including to get to the reception desk and the Jazz section of the hotel. I can't comment on breakfast because we didnt have it. Overall, we recommend this hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind review! Our locations is definitely one of the things we are very proud of about our hotel. We are so lucy to have a property in the hear of Krakow. I truly appreciate your kind words about our staff and service. We are always pleased to be your second home when you are at the area. Thank you and take care! Iwona Sulikowska Hotel Managrer

"Excellent location good hotel"

5
17/08/2016

Hotel is situated just 5 mins from main square and to the castle by the river. Location is excellent. Staff are extremely helpful. Room is good sized however the twin room funnily enough was bigger than the double room. Breakfast us good and hotel is clean. I highly recommend it.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We truly appreciate your positive feedback about our hotel. I am happy to hear that our staff and service met your needs and expecations. We look forward to welcoming you back to the hotel in the near future. Thank you and take care! Iwona Sulikowska Hotel Manager

"3 Night Stopover"

4
12/08/2016

We stopped here for 3 nights in hotel. The first night we were upgraded to the new area of the hotel. It was very modern and the air con was a dream with the hot weather. We returned to the hotel later in our trip and were not upgraded, however the room was so much better! It was spacious, again the air con was a pure joy! The breakfast was great, had a wide selection and all the food was fresh and well cooked. We were opposite the park leading to the main square. I really recommend this hotel!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and I am glad to hear that you enjoyed your visit in our hotel and beautiful Krakow. We appreciate your kind comments and for recommending our hotel to other travelers. Looking forward to seeing you again soon! Iwona Sulikowska Hotel Manager

"Krakow Old Town"

4
09/08/2016

Very nice hotel, good location. Hotel looks a little dated but perfectly fine. Breakfast was fine, wifi worked well. The bar/restaurant was a little small and closes quite early - 11.00pm. Staff at reception were friendly and helpful.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for kind review. I am pleased that you had a good stay overall. We truly appreciate your positive comments about our staff at reception. I hope you will stay with us several times more on your next trips. Thank you and take care! Iwona Sulikowska Hotel Manager

"Disappointing Room"

3
06/08/2016

Stayed 4 nights during a stay in wonderful Kraków. When we entered our room we were disappointed how small it was; bed up against a wall,only room for case on its end between end of bed and window. Should have said it was unacceptable, but not wanting to make a fuss we did accept it. What has made it even worse is on browsing the hotel on the Internet since I came home our room, or an identical one with same picture on the wall popped up as "FOR SOLE USE" !!!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for choosing our hotel and for your candid feedback. I am sorry to hear that your stay did not meet expecations. In our hotel we have several types of rooms as a double standard or double lux and they vary in size and equipment. All rooms dbl or twin standard or premium, lux are always on offer to use a single or double, it all depends on the choice of Guest. The size bed in dbl room is 140x200 which is a standard for double room. Usually, if Guest is not satisfied with the ordered room always can report it to the front desk and in the event of availability will get a different room. We hope you give us another chance and will visit us in the future. All the best Iwona Sulikowska Hotel Manager

"Average hotel with poor beds"

3
28/07/2016

We were a group of 4 that stayed at the hotel for 3 nights during July. Our experience is summarized below: Pros: 1.) Great location - walking distance to main square and all relevant sights. There is a tram stop a few meters from the hotel 2.) Hotel and bedrooms were clean. 3.) Breakfast - wasn't great but decent Cons: 1.) Beds were awful. The mattress was so sunk in that we woke up with back aches every morning. We booked 2 rooms and this was the case with both rooms. 2.) Curtains too small for windows - this resulted in us waking up at the crack of dawn with the sunlight in our faces. 3.) Noisy - rooms that face the main road pick up the noise from the trams. Upon reading previous mixed reviews, we lowered our expectations of the hotel. However given that it's a 3 star hotel, we atleast expected more comfortable beds. If you looking for location it's perfect, but if you looking for comfort then you will be disappointed.

Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for staying in our hotel and for a detailed review. It is very disappointed that our standard did not meet your expectations. We try to meet the demands of each guest but we are not always able to meet them all. I hope that your overall experience had some positives impressions and in the future you will visit us again. All the best Iwona Sulikowska Hotel Manager

"Great Hotel"

5
25/07/2016

We visited the city in early July, and it is in a great location for the old town and tram links.The hotel its self is very good , I could not fault it in any way, would stay there again.The breakfasts were great with a wonderful choice and staff were friendly.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for your kind review! It is definitely a boost for us every time we hear positive reviews such as this. We are so lucky to have a property in the hear of Krakow. I hope your next visit is just around the corner. Hoping to see you again soon! Iwona Sulikowska Hotel Manager

"Excellent Stay"

4
22/07/2016

Stayed here for 3 nights. Arrived before check-in time. The staff stored our bags, whilst we went for a wander. The hotel is clean and well maintained. We were given a room in the 'Jazz' Section. The room was very nice with a good sized bathroom. The room was clean as was the bathroom. The only issue was the closeness of the beds. They were very close together + getting out was not easy at night. The breakfast room was very busy when we visited. The staff were slow at clean up, but when they arrived, cleaned up everything. We saw an older couples table swept clean whilst they were getting food. The Hotel is 5 minutes walk from the old town square and all its attractions. The old Jewish quarter is 10 minutes walk in the opposite direction. Our only real problem we had was the wifi seemed to finish when we checked out of our room. We still had eight hours until our taxi to the airport + had no easy way of checking for information.

Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us . We truly appreciate your trust in our hotel and our staff. Thank you for all comments. Every note is important to us and thoroughly checked. In the operation of our interentu, we use certain security for safety. We provide WIFI free with no time limits. If WIFI stop working you only need to log in again. Such information can be obtained at the reception. We are pleased that you had a good stay overall. We look forward to welcoming you back in teh near future. All the best Iwona Sulikowska Hotel Manager

"Very nice"

5
17/07/2016

Good price and very good rooms. It has a great location near the market square. The rooms are comfortable and have enough space. The bathroom is small, but comfortable. Complete and delicious breakfast, and very polite and helpful workers through the hotel. Also, installations are in good conditions and the hotel as whole demonstrates the cultural buildings of the city.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you so much! for so kind review and choosing our hotel. It was a pleasure to host you in our hotel and we are happy that you enjoyed your stay at our hotel and beautiful Krakow. I sincerely hope that you will return to us in the near future. Thnak you and take care! Iwona Sulikowska Hotel Manager

"Superb base for exploring Krakow!"

5
12/07/2016

I stayed here for five nights in July of 2016 and was blown away by the service! The hotel is clean, well kept, and staffed by knowledgeable and helpful staff! Check-in was quick and easy, and I was able to arrange a tour that was one of the highlights of my week! They do offer transfers to and from the airport, (about a half hour away), but I had already made separate arrangements. The restaurant had delicious food and very convenient hours! Breakfast was plentiful and good, (but beware of competing with bus tour-groups)!! The location was excellent, (across the street from the Old Town, and minutes away from the Wawel! I would HIGHLY recommend this hotel and would certainly stay again!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Peter, Thank you very much for so kind review! We truly appreciate your positive comments about our staff and service. It is definitely a boost for us every time we hear reviews such this. We are always pleased to be you second home when you are at the area. Hoping to see you again soon! Thank you and take care, Iwona Sulikowska Hotel Manager

"Excellent location"

5
11/07/2016

Great location, easy to get around Krakow, the staff are very friendly and helpful and the food in the restaurant is brilliant. I've stayed here twice, once in the Jazz suite and once in a room on the 4th floor, the Wifi works better in non-jazz room but both were very nice and quiet.

Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. It brings me a lot of pride and joy to hear that you select our hotel and thus for us a big distinction for which we thank you very much. Our staff are always ready to help you with anything. Hoping to see you again soon! All the best Iwona Sulikowska Hotel Manager

"Kraków for two mature ladies"

5
07/07/2016

The hotel was well located, it was in a great position for shops transport and easy to reach airport. it was clean and everyone was very friendly and helpful. Staff responded to all our needs. Rooms were well equipped .

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We are very pleased that with our participation , you spent a pleasant stay in our charming Krakow. Thank you for such kind words about our staff and services. Our location is ideal and very much appreciated by all the guests, byt walk you can reach many important and necessary places . Our staff are always ready to welcome you. Thank you and take care! IwonaSulikowska Hotel Manager

"Location, Location, Location"

4
06/07/2016

This hotel could not be better situated for getting around Kraków, the Hop on Hop off bus starts just along the road, the Square is a five minute walk away, yet the hotel is away from the hustle and bustle. If you are looking for somewhere clean,comfortable and convenient this is for you. The only downside is breakfast can be a bit chaotic, the breakfast room does not seem large enough for the size of the hotel, it can be difficult to get a table at peak times. the breakfast itself was adequate with a wide range of fruit, yogurt, cold meat, cheese and cooked items

Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, It is very nice to hear that your stay at our hotels and unique Krakow was successful and will certainly leave a lot of nice memories. We are proud of the location of our hotel as well, our Guests really appreciate it. We apologize for some inconvenience wiht service breakfast, we will try to ensure and improve service so that guests will be fully satisfied. We hope to welcome you back again soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent location, terrible Internet"

3
04/07/2016

The hotel has a very good location. The room that I had was with jazz theme. Not a big room, but all the necessary things were there and the air-con was very good. Cleanliness and service was good, but the Internet is very bad.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you vey much for staying with as and for your kind review. I am glad to hear that overall your experiance was positive. We apologize for any inconvenience related to the internet. Our IT employee will check the problem and will make every effort that it will not happen again. We hope you give us another chance and visit us again in the near future. All the best Iwona Sulikowska Hotel Manager

"Historical Krakow"

4
03/07/2016

We just had 3 nights in this Hotel and City, but I could have stayed longer, What a lovely Hotel in the old part of Characteristic Krakow, which is one of the best places to stay. Clean comfortable with buffet Breakfast, good selection of breakfast, would recommend. Krakow is clean, with plenty of parks all around, to sit and enjoy the views. Plenty to see, to get around, with tours to the Salt mines, ,Auschwitz Birkenau museum, Or just sit on an open top bus, and explore yourself, with a 24 hour ticket to ride and get off and on Good places to eat very plentiful, and well worth the price, as we found out, a lot cheaper than other cities we've been to. . I would definitely be looking to return to this beautiful City, it is well worth the visit.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your so kind review! I am happy that our staff and service met your needs and expecations. We are so pleased that you enjoyed your stay with us and beautiful Krakow. We hope your next visit is just around the corner. Looking forward to welcoming you back soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"Delightful hotel in a great location"

4
27/06/2016

We spent 4 nights at the hotel. As other reviewers have noted, the room was on the small side but definitely manageable. Th e bed was comfortable, the closet ample for 2 people with about 9 hangers, small bedside tables with a drawer and a shelf and lights, a tea kettle with coffee cups and glasses. Everything was clean and looked fairly new. The bathroom was also small but again- large enough. The reception staff was very friendly and helpful. The breakfast room was nicely decorated with a large selection of items to choose from: pastries, breads, cold cereals, oatmeal, 3 types of eggs, many cheeses, coffee , fresh vegetables, salads, fresh fruit, meats.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing and staying in our hotel. We are very glad to hear that we have fulfilled your expectations and this visit left such a good impression. We really hope that in the future you plan your next visit to Krakow and of course to our hotel. Our staff are always ready to help you with anything. Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent"

5
25/06/2016

We were greeted by a very friendly receptionist and our booking was confirmed in seconds and we were in our room within 5 mins. THE hotel offers tours which we used and we're all excellent (picked up from hotel and dropped off at hotel) all with guides. The rooms were very nice considering this is only rated at 3 star (I would give it more). Ideally located for getting to square and castle etc. The breakfast (included) was great and was self service so u could eat as much as u liked. Recommend this hotel. Will be going back

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We are so happy to hear that you enjoyed your stay with us and would recommened us to the other Guests. I am glad that we will be your top choice when you visit Krakow again. We truly appreciate your kind words about our staff and service. Thank you and look forward to seeing you soon. Iwona Sulikowska Hotel Manager

"Lovely hotel "

5
25/06/2016

My son and I stayed four nights at this hotel. We were very pleased with everything there. The reception staff were friendly and very helpful. The room was very clean and had a lovely view over the park. There was a lovely shower room as well. The breakfast was more than adequate to prepare for a days sightseeing. The hotel is in an excellent location near the old town. I would definitely recommend this hotel for a city break. I walk with difficulty and could manage to get around the town.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Sandra, Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"right area to be in"

3
22/06/2016

found the hotel ok and its right on the edge off where you need to be for the sights,the castle and square literally mins away.check in was a breeze and the rooms where great. Be careful of the approach to the hotel if you've booked parking as its a really narrow entrance easily missed an yer off round a one way circuit.we didnt have polish currency when we first arrived and a visit to the bar was an eye opener.my father in law ordered a cappuccino and two beers and paid in euros, barmans quick calculation was 8 euros ,20 mins later i go to the bar and the same barman for the same round quoted 10 euros,so beware of that. if any criticism they have a small area to the rear with tables and chairs for a drink outside and smoking,betterb than nothing

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear David, Thank you very much for your positive review and we are pleased that you had a good stay overall. All your comments are essential and I have send your feedback to the personnel concerned. We hope to welcome you back to us in the future. All the best Iwona Sulikowska Hotel Manager

"Excellent location"

3
18/06/2016

The hotel is worthy of its 3stars. Literally a three minute stroll into the centre. The tram stops just outside and may perhaps be noisy if you have a room at the front but as our room was at the back it wasn't a problem. Staff were very friendly and thankfully spoke very good English. Staff in the dining room were not very good at replacing food that was running out at breakfast which meant a 15/20 minute wait for fried eggs on a couple of occasions but overall the food was okay. There was a problem one evening with noisy neighbours which went on until I rang reception at 1.20am and was told they would deal with it. They clearly did as the noise stopped shortly after. There is a small bar inside and also an area for sitting outside at the rear of the hotel but unfortunately the view is not worthy of note. I felt the hotel was good value for money and would certainly stay there again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel. We are delighted to hear that you stay with us was very successful ! Thank you for kind words about our reception staff and service. We look forward to welcoming you back to us very soon! Thank you and take care All the best Iwona Sulikowska

"Great Hotel, Good Value"

5
15/06/2016

The Best Western was very nice. Pleasant Staff, Good Facilities for couples and/or business. Clean, Tidy, Quiet rooms, with excellent internet access (free), and tea/coffee facilities in the room. The place offers a lot of services if you just ask the helpful reception desk. The hotel is not far from the main train station and taxi's are cheap, and a very short walk from the historical and very pretty old town. There are a plethora of bars/restaurants to visit (just avoid the ones with English idiots in) and plenty of history and culture to soak up. I went with male friends as a group, but will definitely be taking my wife back as it has lots to offer.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, What a great review! Thank you very much for your trust in us and choosing our hotel. I am so glad to hear taht our staff and service met your needs and expecations. We hope your next trip is just around the corner. Looking froward to welcoming you back soon. All the best Iwona Sulikowska Hotel Manager

"quite good, near centre"

3
13/06/2016

quite good hotel. very close to historical centre. thats very positive. i was here on bussines trip in Jazz rooms. very small room, but it was ok. clean and tidy. probably the furtherst room from wifi router...i almost havent connectivity for work. very bad from my side. breakfast was good with normal offer. no fridge on the room It wasnt so necessary :)

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us. We truly appreciate your business and your trust in us. I am pleased that you enjoyed your visit amd we are looking forward to welcoming you back in the future. All the best Iwona Sulikowska Hotel Manager

"Good location values for money"

3
05/06/2016

First impression was good but the room was disappointing we were at the end of the corridor on the first floor and the room was small as a previous review said one side of the bed was against the wall we felt cramped in. However i think we were unlucky as looking into other rooms as they were cleaned they looked bigger. Also we were woken early morning from pepole talking so sound proofing not good. The breakfast choice was varied but no backon you could not call it an English breakfast. A final negative was the coffee in the room it was by far the worst I have had. On the plus side the room and hotel was kept very clean the staff were generally good and helpful, and the location was excellent. Good but could be better change your coffee provider and powdered milk to cartons little things make a difference.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for taking the time to review your stay with us. I am sorry to hear that several things throughout your stay didi not meet your expecations. In our hotel we have various types of rooms all depends on the choice of Guests. We are glad that you had a good stay overall. We do hope you give us another chance and visit us again in the near future. All the best Iwona Sulikowska Hotel Manager

"week end break"

5
02/06/2016

excellent hotel 5 min walk to old town , lots of lovely restaurants in the main square lots of exciting things to do short walk up to the castle . Jewish quarter is lovely lots of nice old buildings . Beautiful amber jewellery that is very reasonable .

Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us and such a good opinion about hotel. We are pleased that your stay in Krakow was very successful and we hope to see you soon again! Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent for business and city trip"

4
29/05/2016

Near the old town. Within 10 minutes you arrive at the main square in the center of the old town. The old town is complete surrounded by a nice park, just cross the small street and you are there. Very safe area. There is a parking place behind the hotel. Ask for the "Jazz" part of the hotel as these are the newer rooms. Breakfast is not exceptional but good and with enough variety. The menu of the restaurant is rather limited but the quality is good and rated in the Krakow top ten.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your positive comments. I am so glad that you enjoyed your stay with us and beautiful Krakow. We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Location great but only 3 star"

3
27/05/2016

Location fantastic 5 min from all old town attractions, easy walk to Jewish quarter etc. Very clean hotel, good staff. Problems with hot water, no fridge and it was 27 degrees so any liquids quickly got warm. Tight shower and very small rooms with the bed against the wall so one of you will struggle with night time bathroom visits. Breakfast very poor , toaster not working all 4 days, food lukewarm, ran out of most thins within a short time. The plates were so small you could only fit 2 slices of bread on them. Usual selection of cold meats etc. I don't want a full cooked English breakfast but if you are putting a sign up saying fried eggs or bacon then make sure it's available. Wasn't an unpleasant stay but with a few little tweaks could climb the ratings. The rest of my visit to Krakow was excellent, great people great food, great location and was totally impressed by the square and surrounding streets. Auschwitz trip a must although with sadness, will return to Krakow. Tip aperitif bar in corner near bier hale very good food , we paid 110 zloty each for 5 courses, with beer and vodka tasting. About £22.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for taking time to review your stay with us. I am pleased that you had a good stay overall. I am also sorry that your stay did not meet all your expecations. Please note that your comments has been passed on to our concerned staff. Certainly we pay particular attention to these problems and quickly correct it. Thank you and take care! Iwona Sulikowska Hotel Manager

"Great location"

5
22/05/2016

This is a great location in krakow, walk distance to all major attractions. Staff at this hotel kindly arranged tours at our request and we were picked up outside. Buffet style breakfast, great staff and very comfortable rooms. Would highly recommend this hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for review and for choosing our hotel. I am very pleased to hear that our staff made your stay pleasant. We are glad that you enjoyed your stay with us and that you would recommend us to other travelers. Looking forward to welcoming you back soon! All the best Iwona Sulikowska Hotel Manager

"Krakow visit"

3
22/05/2016

Convieniently situated, easy walk into old town. Good breakfast, probably some rooms need updating but on the whole very good for short stay. Staff very helpful and pleasant. Staff did mention they were due for a refurb.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Patty, We truly appreciate your positive feedback about our hotel. I am happy that you enjoyed your stay with us. Yes indeed, we are planning soon to refresh our hotel so next year we invite you to revisit our hotel and see our new look. Thank you and take care! All the best Iwona Sulikowska Hotel Hotel

"Vics travel"

4
18/05/2016

Very nice hotel within walking distance of the main square.The hotel arranged all my trips which were really good on time with a English speaking guide.Hotel very clean room large and staff pleasant.Breakfast lets it down but it does say continental.I would definitely stay again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your positive comments. We are so happy that you enjoyed your stay with us. We look forward to your next visit to Krakow and our hotel. Thnak you and take care! Iwona Sulikowska Hotel Manager

"Excellent price performance and good location"

5
17/05/2016

Big space, coffe and tea in the room. Very good breakfast and good location at 4 blocks from the market square. The hotel has parking space if needed. No expensive. The elevator not stop in the second floor (must go to the third and down by the stairs).

Iwona S, Kierownik at BEST WESTERN Krakow Old Town, responded to this review
Dear Claudio, Thank you very much for choosing to stay with us and I am glad to hear that your stay with us was successful. We hope to welcome you back again soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"Excellent location"

5
16/05/2016

This hotel is excellent very clean breakfast excellent staff. very professional friendly and very helpful it was my birthday balloons bottle of wine and a happy birthday greeting for me in my room ideally located for Main square walking distance Would definitely recommend we had a lovely time Kraków is a beautiful city

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Kathleen, Thank you very much for wonderful review. I am happy to hear that our staff and service met your needs and expecations. We are so delighted that you chose to celebrate such a special occasion with us. Hopefully, we can celebrate your birthday with you again next year ,and the year after that! All the best Iwona Sulikowska Hotel Manager

"You can do better"

3
16/05/2016

The location of this hotel is pretty good, with walking distance to every sight, but the hotel itself is nothing special. They have a new renovated part (the jazz part) that we didn't get to see, so this review is written based on the rest of the hotel. We ordered a standard dobbel room with a dobbel bed, but our room was so tiny we couldn't pass each other inside the room without bumping into each other. The bed was very small, and we where given a tiny duvet to share. The only good thing is that we where given a room facing the back of the hotel, so it was pretty quiet, but that didn't help much when sounds from the hallway outside our room kept is awake. The breakfast is nothing much, even though the selection is ok, the food is not warm enough and the layout of the breakfast area is terrible so you have to bump into other guests eating to get to and from your table. All and all I wouldn't recommend staying at this hotel, event though the price is reasonable and the location good.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We are sorry that your stay in our hotel belonged to the unsuccessful. I am disappointed to hear that you found our service to be below your standards. We are constantly working to improve our standards and we hope that in the near future we will meet your requirements. Best regards Iwona Sulikowska Hotel Manager

"dont stay here"

2
15/05/2016

gave us wrong room. rooms so small and high you will get claustrophobic. oh and the trams pass your window every five minutes (no double glazing!) Breakfast is good though. Would you believe it the bar closes at 11 and serves beer with more head than birkenhead

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your candid feedback. I am very sorry to hear that your stay did not meet your expectations. All your comments are important for us. For our part, we will try to correct any oversights which you noticed. We wish you all the best Iwona Sulikowska Hotel Manager

"wonderful hotel"

5
14/05/2016

Best Western Krakow Old Town was where we stayed on our recent visit and loved it. Staff was very friendly and helpful. facilities were very clean and comfortable. The location was right across from Krakow Old Town so could walk and see all the sights. The only down side was there were about 7 steps when you enter that you have to climb with your bags and even though there are elevators, when you get to your floor there are 1/2 a flight of stairs to still climb with your luggage.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a positive assessment of staying in our hotel. We are pleased that we have fulfilled your expectations and you are satisfied with our services. Our hotel is an old historic building in the center of the city and due to some technical limitations elevator does not reach directly to each floor. Our Guests can always ask for a free luggage service. We are looking forward to seeing you again soon. All the best Iwona Sulikowska Hotel Manager

"Great location, nothing much else to recommend it"

3
28/04/2016

A very disappointing start!! We were travelling with another couple and I had booked 2 luxury rooms, for 3 nights, with a request to be as high as possible. We were given 2 rooms on the first floor, and ours was a DISABLED room, with, for us , a totally unsatisfactory bathroom. UNACCEPTABLE!! We were told there was no possibility of changing rooms until the next day. Our friends graciously changed rooms with us, before moving to a room on the third floor the next day, but found the experience of the Disabled room unsatisfactory. We mentioned our dissatisfaction to the receptionist at check-in, and would have repeated it to a manager had there been any sign of one during our stay, or if they had enquired as to our level of satisfaction, but they did not. Housekeeping kept the room neat, tidy & clean, but stingy with supplies of coffee, sugar & tea, and no milk, only creamer, which isn't the best in tea!! Breakfasts were adequate with reasonable range of items. Sachets of jam were available on the first morning, but not thereafter. Can there be any reason / excuse for running out of such a staple item? The saving grace for the hotel from our point of view was its location, which was why we had chosen it. A short and pleasant walk into the centre of Krakow, and to other areas of the city interesting to tourists, and also to good shopping areas and restaurants. From that point of view it did not disapoint at all. So overall a really good location, but from our experience little better than satisfactory in othervaspects

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Aleksander, I appreciate you taking the time to provide us with such candid feedback of your stay. I apologize for this bad experiance. This is very disappointing to hear , but we hope you give us another chance to make it up to you and we will definitely improve our service. Sincerely, Iwona Sulikowska Hotel Manager

"Found our perfect hotel in Krakow"

5
28/04/2016

My wife and I traveled to Krakow with her 85 year old parents. We found the Best Western Old Krakow as the perfect hotel for our 5 day visit to Krakow: great location, room, breakfast, staff and nightly rate. We booked 2 standard rooms rather than the superior rooms since we were watching our travel budget for the year. The rooms were newly renovated, clean, comfy, great shower, great bed, good wifi signal (free), quiet etc - needless to say we slept well. The rates also met our budget (about $86/night including full breakfast - lots of choices, eggs, rolls, fruits, yogurt, cake, ham, cheese, etc and excellent coffee). The hotel staff were very helpful and professional - they helped us booked taxi to the Salt Mine, tour to Auschwitz, gave helpful recommendations etc. The hotel location was also perfect since it was near to the key sights to visit in Krakow - less than 5 minutes walk to the Old Town Square, about 5 minutes walk to the Wawel Castle, 10 to 15 minute walk to the Jewish Quarter, and about half hour walk to Schindler's Factory (we walked one time and took a taxi with my wife's parents the second time around). There is a tram stop outside the hotel if you don't want to take a taxi. The taxi fares to and from the Best Western were reasonable - $5-6 to places that were too far to walk, $20 from the airport, etc. There were many restaurants nearby and a grocery store next door. So, if you are planning to visit Krakow, don't look any where else. Book your stay at the Best Western Old Krakow online and look for the AAA rate.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, It is wonderful to read such a great reviews about our hotel. We are pleased that your stay at the hotel and our charming Krakow was successful and left such a positive impression. Thank you very much that you share this information and feelings with the other Guests. The whole team of our hotel thank you very much!! and look forward to your next visit very soon !! All the best Iwona Sulikowska Hotel Manager

"Lovely hotel in great location"

5
25/04/2016

Ive just returned from here today after spending 5 nights, we stayed in one of the jazz rooms a double room, room no 223 and what can i say it was fab, i find it hard to settle in strange hotels/rooms but i slept like a baby in these rooms, bed comfy, and very very quiet!room wasnt enormous but big enough for two of us and all our stuff(as a typical woman i had everything but kitchen sink with me lol) bathroom was very modern with shower and hairdryer, we had tv on for background noise but no english channels but got music channel and it all british acts on it but again we were only in room wee while in morning and then maybe 5-10 mins for freshen up so didnt bother much with tv, wifi worked good in room but i only got facebook at all times, i got google/safari seach once or twice in morning and then nothing and couldnt get emails at all but wasnt bothered as am on holiday not there to sit on phone but if you really need internet loads of places do wifi just ask for code. The location of hotel is fantastic 2 mins from square 5 mins from castle and about 15 mins walk from jewish quarter, and about 30 mins to the ghetto/schlinders factory but again depends which way you go some roads will take you longer stick to main roads, breakfast in hotel suited us fine i love sunny side egss and got them every morning with my toast and coffee plenty to eat and choose from it inpossible to write about everything as theres so much to see and do but if you want more info just ask ??????

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Donna, Thank you very much for your kind review! I am very happy to hear that our service met your needs and expecations. Thank you for your attention,we will definitely check it and will correct certain shortcomings. We are glad that you found our location convenient. We hope to welcome you back to us very soon! All the best Iwona Sulikowska Hotel Manager

"Excellent centrally located hotel"

5
24/04/2016

A very beautiful hotel Should be rated 4 star and not 3! We had one of the Jazz rooms which was very spacious. Staff was very helpful and courteous.On our departure since it was at 5 in the morning, we were offered a packed breakfast with 3 sandwiches, fruit juice, yoghurt and a banana. The breakfast consisted of a wide range of foods including cereals, fruits, sweets, english breakfast and ample coffee and tea. This hotel is one of the best of the Best Western Group. A pity our stay was only 3 days. We will surely come back!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for your wonderful review! It is for us the greatest reward and gives us the energy for further work. I sincerely ,thank you for so kind words about our staff and service. We are always pleased to be your second home when you are at the area. All the best Iwona Sulikowska Hotel Managerr

"poor service"

2
22/04/2016

don't book a double room if there are two of you ! the rooms are very small ,we should have realise when the door to the room opened into the corridor,the side of the bed is against the wall,so don't get up in the night . no drawer spaces for clothes a small wardrobe ,if you want to get changed make sure one of you is in the shower or you will have to stand in the corner ,then its all move round .if you want to move to another room in the hotel its is surprise,surprise, its full.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Peter, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. At our hotel we have different kinds of rooms, different size from the standard, lux, premium and superior rooms, everything depends on the made reservation. If only we have other free rooms, always in such a situation we give our Guests a choice of other rooms. Because the Guest satisfaction is our main priority. We do hope you give us another chance and will visit us again in the future. All the best Iwona Sulikowska Hotel Manager

"3 day visit with David Urquarht Sky Travel"

5
20/04/2016

We flew from Leeds/Bradford airport on Saturday at 7.20am and arrived in Krakow at 9.35am our time. Transfer to Best Western hotel by private taxi which took about 20 minutes. Hotel situated about 5 minutes walking distance to the old town. We were lucky with the weather glorious sunshine, we did not need our warm clothing. We had a marvellous stay at Best Western, friendly staff, clean and comfortable room, continental breakfast. We organised a trip to Autschwitz, which was an eye opener to say the least. A must visit. Also a trip to the Salt mines, need to be fit steps all the way down. A small cage lift back to the top. Another must visit recommended. Our stay in Krakow was very enjoyable. Recommended any time.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear George, Thank you very much!!for giving us a perfect rating . I am so happy to hear that your visit at our hotel and beautiful Krakow was a memorable one! I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Do not hesitate to contact with us if there is anything we can help you with for your next trip. Looking forward to welcoming you back soon! All the best Iwona Sulikowska Hotel Manager

"Everything you could want."

5
20/04/2016

Very conventionally situated with spotless rooms and friendly helpful staff. It's within easy walking distance of Wawel Castle, the Old Town, and the ' hop on hop off' bus. There is an on site restaurant and very close to many other fabulous eating opportunities. The rooms all have free, reasonably speedy WiFi. The staff were more than happy to book excursions which included a hotel pick-up. The stay included breakfast with hot and cold buffet, providing everything one could ask for. Highly recommended!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Jacqueline, Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers.. We do take pride in catering to our Guests needs the best way we can. For us the most important thing is that you are satisfied with your stay with us. We hope to welocome you back to the hotel and Krakow in the near future. All the best Iwona Sulikowska Hotel Manager

"Perfect location, nice hotel"

4
18/04/2016

Stayed here for 3 nights in mid April in the Jazz type room. Large modern room that was clean & well kept but disappointed that there was no safe in the room although there is a communal safe in reception that you can use. Also no bath in bathroom but the shower was powerful and effective & the 2 single beds were small but comfortable. The breakfast offered a good variety including fresh fruit and the normal hotel range of cereals, toast and boiled/scrambled eggs. Bar of an evening was well stocked and reasonably priced but not much room to sit and enjoy the drinks. Staff were all very helpful & happy to answer all questions we had. Location is perfect being a 5 minute walk to the main square but quiet of a night. Would recommend as a good place to base yourself for a stay in Krakov at a reasonable price.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Barry, Thank you very much for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Our locations is definitely one of the things we are very proud of about our hotel. Thinking about the comfort of our Guests, we plan in the near future to equip all rooms with safes and some other additional equipment. Thank you for recommending our hotel to other travelers. We hope to welcome you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Excellent value"

4
18/04/2016

I visited the Best Western, Kraków with a friend for 4 nights. Upon arrival we were greeted by reception who cheerfully informed us that they had upgraded us to to the one the premium jazz rooms free of charge. The room was spacious, clean and acted as an excellent base for our stay. Breakfasts were as you would expect, with a good selection of cooked eggs and continental fare along with a coffee machine offering a good selection. The reception team spoke excellent English and were only too happy to help with any queries we had, such as making our way to the Wilieczka salt mines. The only minor negative was that the wifi was extremely slow and intermittent, however this only affected my phone as my friends connection improved after the first day or so. The hotel is a stones throw away from the old town and the Wisla river. Overall I couldn't recommend the hotel highly enough, with the location being superb and unbeatable in terms of value for money.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, What a wonderful review! we truly appreciate your business and your trust in us. I am so happy that our staff and service met your needs and expecations. Thank you very much for recommending our hotel to other travelers. Looking forward to welcoming you back soon! Thank you and take care, Iwona Sulikowska Hotel Manager

"Carl murphy"

4
17/04/2016

Good hotel at a realistic price. Clean and spacious rooms and friendly, helpful staff make your stay enjoyable. Try the all day restaurant which doubles as the breakfast room. The food drink and service is to be commended. Kraków itself is a slow moving city with as fabulous Jewish quarter and plenty of attractions. A good all round experience. I will go again and make use of the Best Western !

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Carl, Thank you very much for choosing our hotel and for giving us a very good rating. I am glad that our straff and service met your needs and expecations. We hope to have you back in the near future! All the best! Iwona Sulikowska Hotel Manager

"Fantastic hotel "

5
12/04/2016

Stayed in this hotel for 3 night with our friends. We were in one of the Jazz rooms which was lovely however are friends decided not to upgrade to this type of room and their room was nice also. Very clean. Friendly staff. Breakfast was nice and it is in a fantastic location. Would definitely recommend this hotel and when we return to Kraków would definitely book it again!!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Sheona, What a wonderful review! Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers.. I am so happy to hear that our staff and service met your needs and expecations. We look forward to welcoming you back to us very soon! Best wishes! Iwona Sulikowska Hotel Managerr

"Great hotel"

5
08/04/2016

Enjoyable stay at this hotel. VERY central. Breakfast was good and kept us going for most of the day. Staff were friendly. Bar not brilliant but then you are so close to the main square so it doesn't really matter. Very comfortable room.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Susan, Thank you very much for your positive comments and I am very pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to us in the near future. All the best Iwona Sulikowska Hotel Manager

"Nice Breakfast in a good Location "

4
04/04/2016

The only issue I had was the free water bottles contained tepid water. Close to the historic centre and the castle but miles from the Schindler factory. Best excursion was to the Gestapo Headquarters outside the old town in the North. Interesting to see the horror of WW2 only for the people to believe in an easier life only for Stalin to enter. The free walking tours were also fun, would have done more.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking the time to review your stay with us. I am glad that you found our location very convenient . We hope to see you again soon, is still many places very interesting to see in Krakow. Thnak you and take care! Iwona Sulikowska Hotel Manager

"Great hotel"

5
01/04/2016

The 3 star is a little low for me. Especially if you book an upgraded jazz room. They are on the small side but very new and quirky. Hotel location is perfect for everywhere and the staff are excellent. Nothing is a problem and they are very helpful with any need. Breakfast is good and sets you up for the day. I have been to krakow many times and this is the first time I have stayed her but will stay again for sure.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and great review! I am so gald to hear that you enjoyed your stay with us. I hope that you will visit us several times more on your next trips. Thank you and take care! Iwona Sulikowska Hotel Manager

"Unbelievable Bad Service"

1
01/04/2016

Booked into this hotel last night for 4 nights. We were allocated a room in the Jazz area of hotel. We got what we paid for but nothing to write home about but good location for Market Square Had breakfast this morning which was adequate but basic. Been out all day visiting Auschwitz and arrived back at hotel feeling a bit drained and looking forward to a drink and snack in the bar. However was shocked to find that they had closed the bar and restaurant to accommodate a private function. Reception would not even allow us to buy a drink and sit in reception area. With all the choice in Kraków I think that the decision to close bar was a bad management decision We are here till Monday. I wish it was Monday George Thomson

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear George, Thank you for your candid feedback. I truly apologize for your bad experiance. Due to the large private event, the restaurant was exceptionally closed. Of course, this situation should not happen and we guarantee that in such cases, we will find a suitable solution that Guests will not feel any inconvenience. We hope you give us another chance and will visit us again in the future. All the best Iwona Sulikowska Hotel Manager

"Nice hotel very close to centre of old town"

5
30/03/2016

The Best Western hotel is situated very close to Main Market square only about 5 mins walk. The room was very clean, thought slightly small but still very good for the two of us. Wifi is free and speed is Ok. Breakfast is very good although I missed the bacon. There is a food store a few steps away from the hotel and the tram station is right across the road. Staff is very good and helpful. We were given a packed breakfast at 3.00am before we left the hotel for the airport. I would definitly stay in this hotel if I ever visit Krakow again. Very good value for money.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear John, Thank you very much for your so kind review! We truly appreciate your trust in our hotel and our staff. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you and take care! All the best Iwona Sulikowska Hotel Manager

"A nice basics hotel."

3
29/03/2016

I've just returned from this hotel, and found it to be a great place to get some shut eye, between going on trips, and socialising with friends . It is located near a tram line, and in easy walking distance of the old town square. I agree with others that the bathroom seem small and that the shower may be the downfall to larger guests. The beds and towels were changed often, and bottled water was supplied (2x500ml) daily. The breakfast food wasn't to my liking but the coffee and fruit juice was good. Well worth booking if all you want is a place to put your head at night.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your review. I am glad to hear that you had a good stay overall. Looking forward to seeing you again in the future. All the best Iwona Sulikowska Hotel Manager

"Poor breakfasts, tired rooms"

3
26/03/2016

For my second visit I had an room away from the Jazz Room and I found my room tired, dull and very hot as the air conditioning did not work. The bathroom was very small and larger people may find it too cramped. The breakfast is very limited and I found that the milk in my tea had curdled indicating that it was off. The carpets in my room needed cleaning. This is a budget hotel and for the price you may consider it good value. However, I shall not stay here again and will try the Andels which is nearby.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. We truly appreciate your loyalty and your trust. I am very sorry to hear that several things throught your stay did not met your expecations. This critical feedback will be carefully analyzed and will be certainly taken some operating decisions in the near future to improve the standard of our hotel. We hope to be able to welcome you back in the future. All the best Iwona Sulikowska Hotel Manager

"Nice location"

4
23/03/2016

Hotel was lovely. However we stayed in the neway furnished Jazz rooms. Was lovely and clean both bedroom and bathroom. But the room itself was OK. However we were never in the hotel so was fine for what we wanted it for. Great location and the breakfast was good. Would stay again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your very positive feedback about our hotel. I am glad to hear that you enjoyed your stay with us and that our service met your expecations. We are looking forward to having you again in our hotel very soon! All the best Iwona Sulikowska Hotel Manager

"5 day break "

3
23/03/2016

Stayed 5 nights nice hotel and staff rooms quite small , breakfast quite basic didn't have much on . Very close to centre not a lot to do unless you like to go visiting castles or salt mines etc . Didn't like the food or beer .

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Jeanette, I appreciate your nice feedback about our hotel. We are glad to hear that your overall experience was positive. Thank you for your comments about the breakfast, all comments are important to us and will help us to improve their quality. If you decide to visit us again, we will share with you the must-visit attractions as well as some hidden treasures in the area . Thank you and take care! Iwona Sulikowska Hotel Manager

"Great location!"

4
22/03/2016

Enjoyed our stay! Perfect location; didn't need to use the public transportation to get around. The breakfast was plentiful and tasty. The superior room was good-sized and comfortable. Good value for money!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, What a wonderful review! Thank you very much for choosing to stay with us and we are so happy that you enjoyed your visit at our hotel and beautiful Krakow. I hope your next visit is just around the corner. Thank you and take care! Iwona Sulikowska Hotel Manager

"Great location and value"

5
20/03/2016

Really good location, 5 mins max from old town square, 15 mins from Old Jewish Quarter. Great rooms, warm, clean and quiet. Staff helpful, very good breakfast unless there is a school party in just before you eat, scorched earth policy! Wifi is ok in most of hotel. One minor issue is TV, lack of English speaking channel other than CNN ( call that TV) and France 24. After a long day sight seeing a bit of TV would be nice. Very happy to recomend

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing and staying in our hotel. We are pleased to receive such positive feedback and high evaluation of our services. Currently, we have two English speaking chanels as CNBC and Euronews and certainly we will think about the introduction of additional channels. We hope that you will return to us very soon, there is still a lot of interesting places to see in Krakow! All the best Iwona Sulikowska

"city break"

4
13/03/2016

thought the hotel was in good location staff were fine the only strange thing was the lift situation we were placed on second floor and there was no lift to that floor only first third and fouth .the bar area was a bit basic and lacked any atmosphere the breakfast was the usual affair was ok but not outstanding .

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for choosing our hotel and using our services. We are pleased that the overall stay at our hotel was successfull. We apologize for any inconvenience during your stay. Our hotel is located in a historical building and there was no other way to install the elevator . We always offer free luggage service for our Guests. Hope to see you again. Best regards, Iwona Sulikowska Hotel Manager

"Long weekend"

4
11/03/2016

Don't normally do these reviews but I felt in this case I must say something. Admittedly the décor was your standard European brown which tends to make places look a bit drab, but the hotel was well maintained, spotlessly clean and above all the staff were absolutely excellent I thought it was also ideally located and certainly value for money.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear David, Thank you very much for so positive comments . I am pleased to hear that you found our location very convenient and I truly appreciate your kind words about our staff and service. We hope to welcome you back again soon. Best regards, Iwona Sulikowska Hotel Manager

"Won't be returninn"

2
10/03/2016

Booked this hotel for a ladies 40th birthday for 9 of us and I certainly won't be going back. Rooms were clean but basic. Radiator never worked and the tv had no English channels. Bar staff were far from welcoming so we had 1 drink and never returned there. Breakfast was a challenge in itself, constantly waiting for warm food- "eggs will take 5 mins" so once you get the eggs, the beans need refilling along with the sausages...etc etc...Very frustrating indeed waiting for a decent breakfast. Previously stayed in the Andels Hotel and I will be returning but to the Andels and not this one. Far From a welcoming place To stay in my opinion.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your review. I am sorry to hear that some things throughout your stay did not meet your expecations.We are constantly working on the quality of services. We hope you give us a another chance and you will visit us again in the future. All the best, Iwona Sulikowska Hotel Manager

"I'd stay elsewhere next time."

3
09/03/2016

So, we stayed here for two nights, the room was very basic, all we heard all night was the lift rattling the ceiling, we had a double bed with two single covers. staff were polite and their English was good.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Amy, Thank you for your feedback. I am sorry to hear that your stay did not meet your all expectations. Thank you for your kind words about our staff. We hope you give us another chance and visit us again. All the best! Iwona Sulikowska Hotel Manager

"Sub-standard "

2
09/03/2016

Where to start? Honestly, I would not ever stay here again. My issues were as follows; 1, The booking stated King room, we got a double bed with one pillow each and two single duvets. 2, The room was tiny, very little room to manoeuvre, everything seemed to be on top of something else. 3, Every time the lift was used, day or night, there was a horrendous rattling sound in our room,it woke me up several times each night we stayed. 4, The hotel markets itself as being for international tourists, yet the tv just had local channels. 5, As a whole, the hotel was very noisy, you can clearly hear other guests' in their rooms. If you do decide to stay here and are allocated room 201, ask to change, you will regret it if you don't!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your feedback about your stay. Every note is important to us and helps us notice some topics that will help us to improve the standard and meet the needs of our Guests. We do apologize for any inconvenience during your stay. Best regards, Iwona Sulikowska Hotel Manager

"Scalding hot water"

4
09/03/2016

Still at hotel and reported twice to reception that water scalding hot , I burnt my arm trying to move control in the shower . Been told sorry it's a problem with the boiler. No first aid offered? Nobody came to check the room. No more notification. The hotel is great location but disappointed with this issue

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Colin, I am very sorry for the situation. The boiler with the hot water is finally fixed and it looks like everything is fine now. Again, please accept our apologies . Best regards, Iwona Sulikowska Hotel Manager

"Disappointing"

3
09/03/2016

I stayed at this hotel many years ago when it was called the Monopol, I remember it being a classical central European hotel.....how disappointed I was on my return. We booked a "quiet" room.....only to be given a room on the first floor overlooking the main street (Ulica Gertudy). The windows did not even have curtains or blinds.....a street lamp directly outside!! We were moved, upon request, to the room next door......The traffic noise kept me awake for most of the night. Following day I asked to be moved and we were given a quieter room on floor 3. Breakfast was very poor, for 3 mornings out of the 5 that we stayed there was very little hot food and when I mentioned this to one of the staff she shrugged her shoulders and walked off!! Very little bread on occasions and what appeared to be tinned fruit cocktail with slices of melon. Very disappointing, not of the usual Best Western standard. On the morning of check out I asked if we could have the room until 2.30/3.00pm as our flight wasn't until 7.00pm....to be told " No, we don't allow".....sitting in reception at 3.00pm....we saw other guests checking out!!! If you wish to apply rules please be consistent and apply them to everyone. Sunday morning was dreadful with shouting and screaming on the landings at 2.30-3.00 am.... Not planning to stay again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us . We apologize for any inconveniences during your stay. All your comments are very important to us. We need to analyze your attention about breakfast and our staff . We do hope you give us another chance as we will definitely deal with this topic to improve our service. All the best , Iwona Sulikowska Hotel Manager

"Great Location"

3
09/03/2016

We stayed in the newer superior rooms to the rear of the hotel. The room was large and modern with 4 huge windows. The Air con worked well and the bathroom was spacious and modern. The whole experience was marred by Pawel the barman who had a face like thunder when we entered the small bar area at around 21:30. We believe he would have rather have been quiet, anyhow we got an Irish coffee and drank it and waited, and waited, and waited while he did everything from sorting room service orders out to removing the table cloths from the tables, anything to avoid serving us both another drink. We realised he was not going to serve another drink, so we tried to get his attention to pay and leave, but he kept avoiding us both, so we left without paying and low and behold he comes running to tell us that we had forgotten to pay! funny we now had his attention. The hotel is nice, but not for people who like a few drinks before and early night.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for choosing our hotel. I am pleased that you had a good stay overall. However, I apologize for the all inconvenience that you experienced in our hotel bar. Such situations should never happen. All you comments are very essential for us. I have sent your feedback to the personnel concerned. We will do everything to such a situation will never happen again. Best regards, Iwona Sulikowska Hotel Manager

"Polski Slop :("

2
07/03/2016

So I've just spent the weekend at this hotel and honestly, I wouldn't stay there again. The rooms are freezing, even with the radiator on full heat. In my opinion the heating was controlled centrally, probably to minimise cost. I had a double bed with a single quilt. The TV didn't work but as it happens they only cater for Polish viewers anyway. The complimentary tea and coffee was vile. Room service is a joke. I had to actually go down and order from reception, actually having to point to what I wanted. I know the staff are Polish but if you're catering for international guests the language barrier needs major improvements. Again with breakfast, there was only Polish food to choose from; don't expect a fry up or even croissants. The hotel was split into two; old and new. The old part seems to be where all the problems were. I had a friend on the trip who was put in the new part (Jazz Suite). These rooms seemed so much better. So if you decide to stay is see about staying in the new part.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Peter, Thank you very much for choosing to stay with us. I am very sorry to hear that your stay did not meet expectations. We are constantly working honestly to serve the best standard for our Guests. We hope you change your mind and visit us in the future. Best regards, Iwona Sulikowska Hotel Manager

"Good Hotel Great location"

4
07/03/2016

Stayed here with friends for 3 nights, it is a very good city centre hotel only 5 minutes from Old Town and Square. We where upgraded to Jazz rooms which i would recommend very modern with changeable mood lighting as well. Staff where very friendly as most people are in Poland and Breakfast was very good plenty of choice.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, It brings us a lot of pride and joy to hear that your stay with us was so successful ! We truly appreciate your so kind words about our staff. We look forward to welcoming you back to the hotel very soon! Best regards, Iwona Sulikowska Hotel Manager

"Comfortable and good location"

4
04/03/2016

My partner and I stayed here for one night, and even though the building is a little bit old school it was a very comfortable stay :-) The breakfast was amazing, and the receptionists were friendly, welcoming, and very keen on helping if we had any questions. However, when we asked about booking a tour to Auschwitz the following day they informed us that the tour was fully booked, but that they could arrange a taxi for us which would cost us 300 PLN (return) - and we had to pay our own tickets for the guided tour in Auschwitz of course (40 PLN per person). I thought the receptionist was trying a bit too hard to sell this deal without even informing us that there is actually a bus to Auschwitz that leaves every half an hour (or so) from the main train station, which costs 28 PLN one way for two people. Also, the flat screen TV in our room did not work. I could not even locate the cable that is supposed to connect the TV to the power outlet. This is the only reason I am giving this hotel 4 and not 5 stars. Otherwise, the location is very good as well - super close to the square and the Jewish quarter which is very handy as I believe these two places are the main tourist attractions in Krakow. If I come back to Krakow I will most likely book a room at this hotel again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel. We are very pleased that your stay was very successful. We hope you will plan your next visit to Krakow very soon and of course to our hotel. We apologize for any inconvenience with TV. Thank you and take care! Iwona Sulikowska Hotel Manager

"Average hotel"

2
27/02/2016

To be honest I can rate this hotel just as average. The rooms are small, the bathroom as well and our window wasn't fitting well when closed, so the cold air was getting inside. The hotel offers free wifi, but I had problems with connection and overall it wasn't working well. The breakfast was good with nice selection of food, so no objection here. When we arrived we had problem with parking (was told it's full despite having reservation) which is really small and were forced to park at public parking. After getting there they found the reservation and we could park, but it doesn't speak well for the reception staff. The only advantage of this hotel is its location close to city square and the rest of historical centre.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us. We are glad that you found our location convenient. I am very sorry to hear that your stay did not meet expectations. We are constantly working honestly to serve the best standard for our Guests. We hope you change your mind and visit us in the future. Iwona Sulikowska, Hotel Manager

"City break"

5
27/02/2016

Perfect location near Krakow Old Town. Staff,facilities and breakfast all spot on. Room was quiet as requested and had tea making facilities. Book with confidence if you are looking for a place to stay centrally near Krakow Old Town

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking time to review your stay wiith us. I am pleased to hear that our staff and service made your stay pleasant. We truly appreciate your trust in us and we are looking forward to having you again soon in our hotel. Bers wishes, Iwona Sulikowska Hotel Manager

"Great value"

4
26/02/2016

We decided to stay here for our recent visit to Kraków. It was terrific. The staff were really friendly and helpful with every aspect of our stay. The rooms are clean and the beds very comfortable. I would recommend this place for any traveller to Poland and terrific value

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for such a great opinion. I am so happy to hear that you enjoyed your stay with us. I hope you will remember about our hotel during your next visit in Karakow! Best regards, Iwona Sulikowska, Hotel Manager

"Fabulous short break"

5
24/02/2016

For something different we decided on poland. Such an interesting country. The polish were so friendly and helpful. Best western hotel was beautiful rooms so clean and the restaurant for meals was lovely breakfast also fab. The tram line is just outside the hotel. We used it a lot for the centre of town etc the main square is breath taking. Also at the train station is the biggest shopping mall i have been in and from there u can catch the train to aushwitz which everyone should see. We will definately be back.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and such a nice opinion. It is very nice to hear that our service met your expectations and that you liked our city at first sight We hope that your stay in our hotel and Krakow left nice and unforgettable memories. We hope to welcome you back to the hotel in the near future. All the best, Iwona Sulikowska Hotel Manager

"Perfect Location to explore the Old Town"

4
23/02/2016

Great hotel with friendly staff who speak English. Happy to offer suggestions on sites, directions and restaurants that are not just cash traps. The hotel is in a great location , close to everything you want to see in the Old Town. Less than 10 minute walk to Market Square.Transit at front door for trips further afield.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Bruce, Thank you for a wonderful review,we truly appreciate your business and your trust in us.I am very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back to the hotel and beautiful Krakow in the near future! All the best, Iwona Sulikowska Hotel Manager

"Nice location, interesting room, spacious"

4
17/02/2016

We stayed one night in one of the jazz style rooms. The room was very spacious, interestingly decorated with jazz posters etc, and comfortable. Limited parking in quite a small car park you pay for, but we found a space. Its in a good location for a short walk to the old town/main square and vicinity.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel and I am happy that our staff and service met your needs and expectations. We truly appreciate your business and your trust in us. We look forward to welcoming you back to the hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Very small room"

2
12/02/2016

The hotel has a standard Best Western furnishing in the rooms and normal service at the reception. The breakfast was quite over the average, including the room and the service. The location is very good, 30 meters from the walls of the old city. But the room I had as business guest was incredibly small, I was not able to move inside it without kicking the furnitures around. Sorry, maybe I was unlucky.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thnak you very much for your positive comments and I am pleased that you had a good stay overall. However, I am sorry to hear that you were not satisfied with the assigned accommodation. We have all kinds and sizes of rooms in a hotel.We always assign the rooms according to the order but of course for oue wishes, we can change the room to another. We hope you give us another chance and visit us again in the future! All the best Iwona Sulikowska Hotel Manager

"First visit to Kraków"

4
10/02/2016

We stayed here this weekend, we had a nice room although we had booked a large double bed and we had to sleep in two singles. We enjoyed our stay at BW, Nice central hotel, we were a bit disappointed with the breakfast really. Yesterday morning we went down just after 9 to find no yoghurts, no boiled or fried eggs, no ham. I asked for some ham and the waitress said to wait a moment. Well I never saw her again for a while and was still waiting for the ham. I eventually had a word with reception who said some was on the way from kitchen. I think I had to wait a full 15 minutes for the ham to arrive, no boiled eggs and my hubby gave up the idea of fried eggs. So some improvement is needed in the way the restaurant is run. People should be able to pop down at any time and find the majority of selection available at any time. I would however probably still return to this hotel because it is so central, reasonably priced and the rooms are nice.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Evelyn, Thank you very much for your review. I am pleased that you had a good stay overall and you still take our hotel into consideration in planning your next visit to Krakow. However, I apologize for the inconvenience that you experienced during the breakfast in the restaurant. Please not that this information has been passed on to our concerned staff and we will do everything that this situation will not happen again. Thank you and look forward to seeing you soon. All the best Iwona Sulikowska Hotel Manager

"Great location"

4
09/02/2016

Arrived early to the hotel at around 1145. Allowed us to check in early. Very helpful staff. Stayed in the Jazz suites, smaller but much nicer to the usual rooms would definitely recommend. Breakfast was ok, choice of both continental and cooked with cereal yoghurt and fruit. Location just off the square, and very accessible. About 25 mins from the airport. Paid 89 zlotys from airport to hotel, and then 80 zlotys back to airport as arranged by them. Booked to go to Auschwitz through hotel, 145 zlotys each leaving at 9am and returning by 4pm, with travel rime being around 70 mins each way. Was really good as had guided tour visiting both Auschwitz 1 and Auschwitz-Birkenau about a mile away, however, you can go in for free without the guide and pay less to get there if you wish. Note just to have some change to use the toilets and not many places to get food.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for taking time to review your stay wiith us. I am please to hear that our staff and service made your stay pleasant. We truly appreciate your trust in us and we are looking forward to having you again soon in our hotel and beautiful Krakow. All the best Iwona Sulikowska Hotel Manager

"Perfectly Good Central Hotel"

4
08/02/2016

Excellent value for money with comfortable rooms, lovely breakfast, a cosy bar and to top it all off it is spotlessly clean. Reception staff are very helpful and the rooms in the newly refurbished 'Jazz' wing are very funky indeed. Will definitely return when visiting beautiful Kraków again. Would happily recommend.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear James, Thank you very much for giving us so great review! I am glad to hear that you enjoyed your stay with us and that you would recommend us to other travelers. I hope your next stay is just around the corner. Looking forward to seeing you again soon. All the best Iwona Sulikowska Hotel Manager

"Great location"

4
08/02/2016

Good hotel for business. It has great location near the main square. It offers very good breakfast. Rooms are quiet, clean and comfortable. Staff is helpful and friendly. Overall a very good option for business travels.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind review. We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expecations. We look forward to to welcoming you back to the hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Excellent location"

4
05/02/2016

Visited Krakow for 4 nights and our stay could not have been better. Quiet room ( a little dated maybe) but very clean and you only sleep there. Breakfast plentiful and a great variety of both hot and cold food. Staff very helpful. would definitely stay there again as situated in a central position within walking distance of main square and value for money

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind comments about your stay with us. I am happy to hear that our staff and service met your expecations. We are looking forward to having you again in our hotel in the near future! Thank you and take care, Iwona Sulikowska Hotel Manager

"40th birthday bash "

5
31/01/2016

I visited Kraków for my 40th birthday with 25 friends, it was our first visit to Kraków and we stayed in best western hotel, the hotel was in good location, very clean, the food was excellent and the staff were very helpful, the price of our 5 night stay was very good aswel. I would recommend this hotel to anybody visiting Kraków, I will definitely be going back and will stay at the best western.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Paul, Thank you very much for wonderful review. I am so glad that you chose to celebrate such a special occasion with us. We are happy to hear that our hotel and our staff met your expecations. Hopefully we can celebrate your birthday with you again next year and the year after that! All the best Iwona Sulikowska Hotel Manager

"Perfect Location"

5
25/01/2016

Just spent my second weekend at the BW Krakow Old Town, between assignments in the UK and Mielec. The BW is a reasonably priced hotel in the center of so much of everything that makes Krakow one of my most favorite cities in Europe: You don't have to be Catholic to love Krakow, but it doesn't hurt! Walk out of the hotel onto Gertrudy Street and you are five minutes from the Dominican Church, within sight of the Franciscan Church, and ten minutes from St. Mary's Cathedral on Market Square - all dating from the 14th century. Also on the square is the diminutive Church of St. Wojciech, which predates the square at nearly 1000 years old. On the way you will pass the Archbishop's Palace where St. John Paul II lived as Archbishop with a fantastic diorama of his life displayed in the interior courtyard. Restaurants galore around the square and shops of locally made crafts in the market itself. The hotel is also just 10 minutes from Wawel Castle and Cathedral of Saints Stanislaus (he's buried under the altar) and Wenceslaus. You're also just a 30 minute walk ($5 cabfare) from Oskar Schindler's Factory: Restored for the movie, it holds a museum of the German and Russian occupations of Krakow. The hotel itself is in a grand historic building with a streetcar stop right outside the entrance (the new cars are much quieter than the heavy ones from five years ago), and has an additional wing on the rear called Jazz. Rooms are typically European in size but feature reliable highspeed internet (free), flatscreen TV, and coffee/tea service. Most importantly, it is quiet and comfortable for a good night's rest. The included breakfast caters to Asian as well as European and American tastes, and the restaurant is also open for dinner (or late lunch). Staff is warm and welcoming, knowledgeable and accommodating. I'm looking forward to returning next year with my wife for an extended holiday in Krakow and the rest of Poland.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for a wonderful review, we truly appreciate your business and your trust in us. I am very happy taht our staff and services met your needs and expectations. Our staff are always ready to help you with anything.. We hope to welcome you back to us in the near future! All the best Iwona Sulikowska Hotel Manager

"Great Location"

4
23/01/2016

Stayed at this hotel for three nights this past week while visiting Krakow on holiday. Hotel location is idea. It's just moments away from the Bus/Train Station (Krakow Glowny) and a 5 minute walk from the main square & area of town. We really enjoyed this as it allowed us to be able to walk everywhere yet also retreat and be a little out of the middle of things. Room was clean and exactly what was promised. Hotel was having a bit of issues with Wifi during our stay but only with wifi reaching all the rooms (it was always accessible in lobby, bar/restaurant area). Hotel personnel was great at recommending restaurants nearby. They even allowed us to store our luggage for nearly an extra day as we weren't leaving Krakow until 11 pm the night after we checked out of our room. Price of accommodation is great (especially with breakfast included...which has plenty of options). Would recommend to others and stay here again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so positive commments. I am so glad that you enjoyed your stay with us, We are so lucy to have property in the heart of Krakow and a very strategic location that brings our Guest just a few steps away from must-see attractions. I hope your next stay is just around the corner. Thank you and take care! Iwona Sulikowska Hotel Manager

"Brilliant hotel for a very reasonable price"

5
23/01/2016

Our time in Krakow was very special and this hotel was the icing on the cake, Nice clean room, Helpful staff and brilliant situated literally a 5 minutes walk from the main centre of Krakow old town. Would highly recommend for a brilliant stay.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for giving us a perfect rating and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you and look forward to seeing you soon! Iwona Sulikowska Hotel Manager

"Christmas Break"

4
05/01/2016

Stayed in this hotel in December on a three night city break. Such a great location. As we arrived late in the evening, it was great to have such a short trip from the central station to the hotel. If it had been in daylight you can walk to it in about 15 mims. I traveled with my husband and two teenage sons. Mine and my husband's room was in the main hotel building. The room was spacious, with an en-suite with a shower only. it was very clean but decor was dated. The boys were in the "Jazz" section of the hotel, the new annex. They loved it, it was all purple and white leather and strip lighting. The breakfast is very good with a good choice and a lot of healthy options and certain items change from day to day. The location is excellent, we could see the spires of the main square from our bedroom, so only a 5 min walk max. There is a tram stop right outside if you want to travel outside the old town. Staff in the hotel were friendly and will provide you with any information you need. There is a supermarket next door for your convenience, This hotel is in an ideal location for all your needs in Krakow

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Marie, Thank you vey much for your kind review. Such an opinion is a reward for us and gives us a great motivation for further work.The most important that your stay was a very successful and left so positive memories. We hope to welcome you back again soon. All the best for the New Year 2016! Iwona Sulikowska Hotel Manager

"Very nice holiday in Krakow"

4
05/01/2016

We stayed in this hotel last week during end of year celebrations. The best thing about the Best Western in Krakow Old Town is the location as it is only a few minutes walk from every important landmark in the city. The rooms although not large are adequate and very very clean. The front desk staff go out of their way to help you and they all speak good English. The breakfast choice is very vast however the only snag about this hotel is the arrogance of the breakfast staff. Most of the time either the cereal bowls or breakfast plates finish and no replacement is brought, the staff claiming that it is not their job to clean the dishes. Also breakfast is served between 07:00 and 10:00 but if you happen to wake up a little bit late and decide to go to breakfast after 09:30 you usually end up with a limited choice of food as the items that finish by 09:40 are not replaced. Last week I stayed in this hotel and I overheard a number of guests complaining with the staff about all this. i hope that management looks into this issue and teaches the breakfast staff that the customer is always right.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for choosing our hotel for your holiday in Krakow. We are pleased that overall hotel stay was successful. I am very disappointed to hear that you found our breakfast service to be below your standard. All your comments are very important to us. We will ensure your feedback will be given to all the restaurant staff. I will personally supervise that all your complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back in the near future. All the best in the New Year 2016! Iwona Sulikowska Hotel Manager

"Christmas in Krakow."

4
03/01/2016

The hotel is very central, within easy walking of all the main sights. You can get a 292/208 bus from the airport to Krakow G?ówny train station, which is the last stop, for 4PLN but the ticket machines will only take up to 20PLN notes, no 50s or above. You can catch a number 3 tram from outside the mall (part of Glówny Station) and get off after 2 stops. The hotel is just around the corner. However, a taxi from Glówny station is only 20PLN to the hotel. The hotel has free tea, coffee and bottled water in the rooms. The Wi-Fi worked great on the 3rd floor but you have to sign in every 3 days. We had no complaints with the quantity or quality of the breakfast. After requesting an iron for our room, it arrived immediately. The rooms weren't really big but if you wish to pay more, there are bigger and better rooms.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Eric, Thank you very much for taking time to write such a detailed review. All of these practical information are essential and very useful for our future Guests. We are happy that you enjoyed your stay and we hope to welcome you back to the hotel in the near future. We wish you all the best for the New Year 2016! Iwona Sulikowska Hotel Manager

"great location, very clean but breakfast let it down"

3
31/12/2015

stayed here on the 21st december for 2 nights as i was recommended for its location about 5 minutes walk to the square, 15 to the jewish quarter rooms were spacious and comfy and the staff were great however i judge a hotel on it's breakfast and the lack of choice let it down...what can i say but my belly rules my mind overall i would stay somewhere different next time, not because of the hotel, but as it was my first time in krakow i was getting my bearings and i now know where things are oh and it has free wifi which is always handy

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your candid feedback. I am pleased that you had a good stay overall. I am sorry to hear that you were not satisfied with the breakfast services. I apologize for this bad experience. We hope that you will change your mind and visit us in the future. We guarantee that next time you will be in 100% satisfied. All the best in New Year 2016! Iwona Sulikowska Hotel Manager

"Third visit 4 nights"

4
29/12/2015

Room a bit small this stay but clean and comfortable. Disappointed with breakfast first 2 mornings. We had to ask as did other customers for crockery, food to be topped up, tables not cleared. However when it was the weekend (Saturday and Sunday) plenty of food available as was crockery tables cleared efficiently. Usually would not fault but for the first two days dissatisfied with the service. Would still return as it is in a good central location

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Christine, We are deeply elated that we have been your constant hotel of choice when you are in Krakow. We appreciate your business, your loyalty and your trust. We apologize for any inconvenience during the breakfast service. From our side we guarantee that such situations will not be repeated . Thank you and take care. Happy New Year 2016! Iwona Sulikowska Hotel Manager

"Second Visit ..."

4
26/12/2015

Second visit this year - as usual staff helpful and friendly. Room comfortable and breakfast good. Alas let down by being put in room 103 - nothing wrong with the room as such but above the kitchen and from 6am onwards noisy when the staff arrived! Still no safes in the room. If you're a light sleeper ask for something above floor one! Otherwise, recommended once again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. We truly appreciate your loyalty and your continued trust in our hotel and our staff. Please,do not hestiate to contact with us if there is anything we can help you with with your next trip. We wish you all the best for the New Year 2016! Iwona Sulikowska Hotel Manager

"Deceptive"

4
24/12/2015

We booked a room through Booking.com, selecting, what I thought was a junior suite. On arrival, we were allocated one of the Jazz rooms. The guests (us) were a little confused as access is via the first floor, but the room numbers generally go by the floor. We were obviously spied travelling up and down in the lift and were intercepted, within moments, by the very courteous reception staff, who showed us to our room and refused to take a tip! The room was huge, with a striped decor running throughout the hallways and rooms. The LED lighting also added another dimension to the ambience. The bathrrom was more than adequate and, as usual, the room was stifling hot, but, thankfully, the four large windows open fully, or have a turn and tilt feature which allowed plenty of cool air into the room. Breakfast was the usual eastern european fayre, but, there were always fried, scrambled and boiled eggs. Creamy porridge was in plentiful supply along with a huge range of cereals, yoghurts, local dishes, cheeses, cooked meats, vegetables, fruit juices, breads, tea, coffee, etc, etc. Be warned - this hotel is in an ideal spot to get into the city centre, quite literally in a couple of minutes, so it is very busy and the staff do seem to struggle a little, when the hordes descend to be fed. That said, we had no problem finding a table, but did, occasionally, have to wait for plates. The Polish appear to be quite stern, but we found that anyone we spoke to was, firstly, fluent in English and genuinely friendly, courteous and helpful.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for choosing our hotel to spend your holiday in Krakow. We are glad that your stay was a very successful and despite some comments left positive memories. We truly appreciate your kind words about our staff. Already we are looking forward to welcome you again in our hotel and charming Krakow. All good in the new 2016! Iwona Sulikowska Hotel Manager

"Best Western Hotel"

5
24/12/2015

This is a lovely hotel. We found the staff very friendly, the hotel was very clean and the breakfasts were good. This hotel is close to the main square and all amenities. It is on the main road but we did not find it was noisy. Would definitely recommend. We are actually staying here again on the 30 December 2015.

"Winter break"

4
15/12/2015

My husband and I traveled to Kraków on the 26 to 29th November 2015, we stayed at the best western Kraków old town, it was quite a good hotel, not modern but clean, the room had twin beds and we had asked for double, they were up in a flash to push them together and make up as a double, the on suite was clean and nice shower, no complaints. The hotel is near to the main square which was preparing for the Christmas market, which was on from the Saturday (it was Thursday when we got there), lots of wooden huts and stalls selling a whole range of things, food, ornaments, slippers, wonderful...., around the square was a huge range of bars and restaurants, the food was fabulous we had polish, American and Italian, and really good value, wine was the dearest, but beer and vodka as well as mulled wine very cheep, going again next year all being well!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Christine, Thank you very much for choosing our hotel and I am glad to hear that your stay with us was very successful. There is still so many beautiful places in Krakow to see ,so we are waiting for you. Hoping to see you again soon! All the best Iwona Sulikowska Hotel Manager

"Perfect city break"

4
13/12/2015

We stayed here for four nights at the end of November and it was perfect for what we needed. Rooms were small but clean and tidy. Good shower and beds were comfortable. It's a 5 minute walk to lovely bars and restaurants and 10 minutes to the castle. We would stay again for a similar visit.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your kind comments and for choosing our hotel. I am happy that you enjoyed your stay and we are looking to having you again in our hotel and beautiful Krakow very soon! All the best Iwona Sulikowska Hotel Manager

"so cheap you'll have to go twice"

5
12/12/2015

hotel only 400 yard's from main square, hotel fantastic for price, i stayed on the 4th floor, just views of streets really , my cousin's stayed on the 1st floor, JAZZ rooms which were fantastic changing light colour's and all that, highly recommend staying here all staff fantastic, book up you won't be disappointed, had a great stay and will be back with the wife next year,

"Christmas Market Visit"

4
12/12/2015

We found this hotel very adequate; the room was good but not very large, the bar was welcoming although not very big, the food was good in the Polish Style - do not expect a Hilton type breakfast. The big plus for this hotel is the location - only five minutes walk from the Main Square with its restaurants and Cathedral and, in our case, the very good Christmas Market.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your review. I am glad that overall your experience was very positive. We are so lucy to have a property in the heart of Kraków. Thank you and look forward to seeing you soon. All the best Iwona Sulikowska Hotel Manager

"Great City Break! "

4
09/12/2015

Just back from a 4 night stay starting November 30th 2015 . There were 6 of us in 3 rooms . From the moment we arrived very late on the first night , we found the staff to be really helpful and they provided excellent service at all times - We asked for extra pillows and this was given prompt attention . We booked a salt mine excursion for 4 through Reception which was excellent - 800 or more steps down though , lift up! Well worth the cost ! Two of us would recommend the Auswitz trip again booked at Reception. We also booked a taxi at Reception to the airport which was reasonable and on time . Easy checkout and a room to leave luggage afterwards. Excellent breakfast included in the price - one of the best for variety and quality that we've had ! All in all a very reasonably priced stay with only one minor fault - the double bed was next to the wall so difficult to get into . However I would certainly go back to this hotel ! I would recommend a visit to salt mines , the city tour is also good value when discounted , Schindler's factory is worth a visit and the market with delicious street food - loved the sausage and roast potatoes with Gluhwein !! Also the castle and the cathedral including the bell tower.There so much to see ! There are lots of good restaurants in the Old Town where you will be amazed by the quality of food and service for half the price and less than uk ! Draught local beer is good and very cheap . We were paying £20 to £25 a head for 3 courses incl drink - would have been more like £50 here ! Kraków is a lovely place with very welcoming people . The Hotel is a great base for a visit .

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for staying with us . I am so glad to hear that your stay with us was successful and you would recommend us to the other Guests. We lok forward to welcoming you back to us in the near future! All the best Iwona Sulikowska Hotel Manager

"Don't leave any PLN in room room 111 ,use safety boxes,makes sence"

2
07/12/2015

Have stayed many times at this hotel,location and breakfast were good.The room was small with a double bed in ,which you have to climb over to get in ,not really acceptable when you have both knees replaced,but we didn't complain.But what really upset me,was when 1500 PLN went missing from my plastic bag ,which was in my top coat breast pocket .I haven' t any concrete proof ,but the 15 notes were in the top pocket ,when we went to bed..The amount was for our stay ,which I offered to pay at the front desk when we arrived,but he refused so I kept it separated from the rest of the holiday cash.Had to do all the running around with out any prompting from the staff,who didn't believe me,and didn't care .CCTV revealed that no one entered room 111 at the breakfast time,so they told me..Obviously putting on the door do not disturb sign didn't help,when we vacated the room.My wife's coat had her studded pockets open,which she never opens due to it being a new coat and using the open pockets would distort the shape of the coat. Can't prove that. .The bag was left empty in my coat ,and nothing else was taken from the room.so no connection or proof to anybody.Police refused to take finger prints of plastic bag, and with no CCTV proof its seems all lies by me which sums up the perfect robbery as the police said. The fact was I had to pay the last 300PLN on my credit card ,because I had to pay twice for this little break,I had to make an appointment to see the manageress,thought it should been the other way round.Got the feeling nobody on the front desk wanted to help, which doesn't look good if they had said it is possible that an employee might had taken it,and we are looking into it. Now it is a police matter,but I will never know the outcome as I am not a Polish resident.

"Book but confirm before you leave"

4
06/12/2015

stayed at the hotel on 30th Nov to 4th Dec 2015 and booked 4 rooms for a group of friends. I booked and paid via the Best western website in May 2015 and no problems, until we arrived at were told that I had not made a booking and had in fact booked for two months the following year. This was quickly identified as a mistake however the hotel was full and my booking was overlooked. We were transferred to a sister hotel,(not as good) a little further out of town and returned the following day. taxis paid for in both directions by the hotel. This was my third stay at the hotel and it is really nice and centrally located, perfect for our needs and I the hotel placed a bottle of wine in each room which was a nice touch. The issue seems to be the link between Best Western and The hotel booking system, as when I was there another group had the same problem immediately in front of us and I was told by another guest that it happened the day before. This review should not detract from the hotel but the booking system so do call before you leave. I was very stressed by the booking issue and was made to feel it was my fault and took me several hours to calm down

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We truly apologize for the inconveniences that you experinced during your stay. I am pleased that you had a good stay overall. We are glad that you were happy with the upgrade to the rooms in part of Jazz. We hope that you give us another chance to welcome you again in our hotel and beautiful Krakow in the near future! All the best Iwona Sulikowska Hotel Manager.

"CLOSE TO OLD TOWN"

4
04/12/2015

Myself and my husband had 4 nights at the Best Western, krakow Old Town from 30 November. The hotel is typical of a 3 star hotel. Our double room overlooked the main road but we weren't kept awake by noise from traffic. The room was clean and the bed was very comfortable. The only downside was lack of drawer and wardrobe space. The bathroom was quite small but it was very clean and the shower was very efficient. Breakfast was more than adequate with a choice of continental or cooked breakfast as well as fruit. The hotel is just a short walk for the old town and the main square where there are lots of bars and restaurants. The Christmas markets, street food and Christmas decorations put us in a festive mood. I would recommend a tour of the old town which includes the Jewish Quarter and Schindlers Factory. This was a truly wonderful city and well worth a visit.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Ali, Thank you very much for staying with us. I appreciate your positive feedback about our hotel . We are so happy that you enjoyed your visit in our beautiful Krakow. We hope to welcome you back to the hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Really excellent overall...a couple of little nagging things wrong..."

4
30/11/2015

Super large room, very comfortable and clean and great housekeeping. Breakfast was excellent BUT...the apples seemed a little mealy and the room itself was a little shabby, with fixtures askew, nothing terrible, but a little more attention to detail and it would be a knockout. The front desk staff were always good with questions. Easy walk to the center. Trams in all directions right outside. I would use this hotel again without any reserve!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your candid feedback. I am glad to hear that overall your experience was positive. We truly appreciate you kind words about our staff. Hoping to see you again soon! Best wishes Iwona Sulikowska Hotel Manager

"overall a good place to stay"

4
25/11/2015

My husband and myself stayed for 3 days, we were given a disabled room as my husband uses a wheelchair, the room was big enough and had a shower suitable for a disabled user with a stool, good shower with plenty of hot water. The beds were comfortable though as another reviewer said it can be noisy at the front of the hotel with the trams running up and down but we got used to it and it didn't spoil our sleep. Check in and check out was easy and the staff were very helpful with booking taxi's and trips. Breakfast was included and although it was a continental breakfast we got full and plenty to eat. The hotel is a few minutes walk to the main square where its all happening with plenty of bars and restaurants. All in all in I would recommend this hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Lorraine, Thank you very much for staying at our hotel. We are grateful for such a nice review. I m happy that you enjoyed your stay with us. Hoping to see you again soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Decent Choice"

4
24/11/2015

This is a 3 star hotel so it does what it says on the tin.You aren't going to get 4 star or 5 star facilities ,you'll get 3 star and if that's what you expect and what you've paid for you won't be disappointed. It's about 10 mins stroll to the market square in the Old Town so it''s well positioned.It's modern and we stayed in the Jazz section which is the most updated part.Check-in and check-out were easy and quick. Our room was a reasonable size and was clean.The shower room was compact but adequate and again was clean.Toiletries and towels were fine. The beds all appear to be twin with no doubles we ever saw . There was a tv with a couple of English language news channels. The only things about the room that I didn't like was the lack of drawers for clothes(and there are actually none at all) and the fact that the modern low energy lighting meant the room was sometimes too dark to read properly and shaving in the bathroom could be a challenge because there was a rather gloomy lighting that created shadows on my face.Minor irritations though overall. Breakfast was buffet style and very good.Lots of choice,hot, cold,fruit,cereals,pastries and unlimited coffee,tea,juices etc.Great start to the day. Reception staff were very helpful and friendly.I'd stay again

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for the time spent at our hotel and positive impressions. Thank you also for all comments regarding the functionality of the equipment in the room types Jazz. Certainly everything we will analyze and try to make some changes to meet our guests expectations and improve their comfort. We truly appreciate you kind words about our staff. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon ! All the best Iwona Sulikowska Hotel Manager

"Vacation"

5
23/11/2015

A very cheap hotel, but also nice. Good cleaning, nice and large room. Breakfast much better than expected. 5 minutes to the center. The only minus, noisy for room on the front side, on the backside, no problem. A good choice for a minimum of money

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel. We are so happy that your stay with us was very successful. Thank you for your positive comments about our services. We hope your next stay is just around the corner. We wish you all the best Iwona Sulikowska Hotel Manager

"great hotel"

5
19/11/2015

We stayed here in October 2015, we had 3 nights in hotel. First impression on entering was very good, friendly staff, clean hotel. quick check in then onto the rooms, we requested a double bed per couple but the rooms only had twin beds that we had to push together, not too much of a problem tho. Room was a good size, lovely large bathroom and very clean, lovely soft towels,and very comfy beds. We were very near the town centre so great location. Breakfast was eat as much as you like, continental and cooked breakfast, cereals, fruit, yoghurt, fresh meats and cheese and unlimited tea, coffee and juices. Very close to some lovely restuarants and shopping area. Had a very pleasant stay here and already looking into coming back..

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Rebecca, Thank you very much for your kind review. It is always a boost for us us every time we hear so positive words about our services. We truly appreciate your trust in our hotel and staff. We hope that you will stay with us again soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"It's not a luxury hotel but the balance between the quality offered and the price is definitely right."

4
14/11/2015

I had a premium double room in the Jazz part, so the new part of the hotel. Booked a king-size bed but received two single. Room is standard but nice. Water, coffee and tea are available and for free. Beds are new, pillows big and soft, cosy lights, heating ok, bathroom very basic, wardrobes too small. Restaurant is typical Polish, prices are cheap. Breakfast is included and served as buffet, enough choices.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your so positive comments. We are very pleased that the accommodation in parts Jazz met your requirements. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future. All the best Iwona Sulikowska Hotel Manager

"Lovely hotel"

5
13/11/2015

Just coming to the end of a three night stay . What can I say the hotel is five minute walk to everything square bars shops. The staff are very helpful we fogot our adapters and the reception staff lent us two no problem. The rooms are compact but clean nice hot shower and comfy beds what more do you need. The breakfast has a good selection of hot and cold buffet food and toast and fruit . I would recommend this hotel to everyone and a good cheap supermarket two doors away . A little gem in a beautiful city .

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Maureen, Thank youi very much for staying with us. We appreciate your trust in our hotel and our staff. I am happy that you enjoyed your stay and we are looking forward to having you again soon. Thank you and take care! Iwona Sulikowska Hotel Manager

"Hotel was great value for money!!"

5
13/11/2015

Hotel was excellent. When we first arrived the man on reception helped us with booking the salt mines and auschwitz tour. We then got our luggage carried up to our room for us. The room was a fantastic size, the only downfall was we had 2 single beds instead of a double but was no big deal! I would definitely recommend paying the extra for the superior room in the JAZZ area of the hotel as was very nice and classy. The breakfast was really good also, was just continental but very nice! Every member of staff we spoke to were really nice and helpful! This hotel is also in a great area, only a 2 minute walk from the square!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for giving us such a great opinion. We are so glad that your stay was very successful and met you expectations. Our staff are always ready to welcome you. Looking forward to seeing you again soon. All the best Iwona Sulikowska Hotel Manager

"Best western Kraków - long weekend visit "

4
03/11/2015

Plus points: Nice clean hotel, quiet, excellent location which was a stones throw from the old town. It was good value for money with helpful staff. Minus points: not really any big minuses but the food in the restaurant was just ok but not brilliant, room was a touch on the small side Overall though a great hotel that I would recommend and would also go back to.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear James, Thank you very much for choosing to stay with us and your kind review. I am glad to hear that our staff and services met your needs and expectations. Thank you for your comments and suggestions .It is very important to us. For sure , we will work on improving our menu in a restaurant. We hope to have you back in the near future. All the best Iwona Sulikowska Hotel Manager

"Good Location"

4
02/11/2015

Hotel is in a good location for most of the things to see . Room comfortable but not one of the biggest we have stayed in but we were out all day. Restaurant very busy at breakfast time (a bit small for the number of guests) give it a try.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your opinion on your stay at our hotel. The location of our hotel could not be better. Surely you have seen a lot of interesting places in Krakow but much remains to be seen. We hope that you will plan in the future to come to us again. We will surprise you with suggestions to see very attractive and unique places in Krakow and its surroundings. Thank you and take care! Iwona Sulikowska Hotel Manger

"Great base for a city break"

5
01/11/2015

Stayed for 5 nights over half term with 2 kids (12 & 14). Rooms clean, staff friendly and helpful and hotel is close to a lot of the main attractions in the city. Would stay here again and hopefully will do as I'd love to visit the city again. Tours and taxis can be booked at the desk - which is open 24 hours. Staff were very helpful with this for us - booked the salt mine and return taxi which both arrived in good time. It's on a main road, but across from a treelined route to the main square - which is a 5 minute walk away. The Jewish district is around a 10-15 walk away as is the large shopping mall. The restaurant/bar is basic, but sufficient for needs. Bar drinks very reasonably priced- roughly the cost of a low priced UK pub (£2-3 a pint of beer).

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing to stay with us and we are glad to hear that your stay with us was very successful. I am happy that our staff and services met your needs and expectations. We look forward to welcoming you back to our hotel in the near future. Thank you! Iwona Sulikowska Hotel Manager

"Informality in a Great Location"

5
31/10/2015

Spent 5 nights here in October. Easy to find. Reception friendly and helpful. Bags taken to room. Asked for a quiet room and received it. Modern room in the Jazz wing at the rear away from road. Clue to decor and lighting in room is given in the name 'jazz'. Room had adequate space, tea and coffee, but lacked hooks and drawer space. Open fronted wardrobe.No safe in room. Very quiet in room Hotel had a comfortable feeling, and it was warm. It also had an easygoing feel.Small bar partitioned off from larger restaurant area, which had a feeling of faded grandeur. Service, food and beer were great. Breakfast was taken in this area. This was buffet style and the choice was adequate. Location was fantastic. Just across the road from the old town. Small supermarket right next door was open till late. Several tram stops only metres away, taking you where you want to go. We had a 24 hour ticket for 15Zt. Lots of places to buy day tours to Auscwich, salt mine etc. Hotel will also arrange. Also lots of places to eat, very good and quite cheap. Would stay here again, and would recommend.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Traveler, Thank you very much for so nice review and for choosing our hotel. I am glad to hear that you enjoyed your stay with us and that you would recommend us to other Guests. We hope to welcome you back to the hotel in the near future! All the best! Iwona Sulikowska Hotel Manager

"Lovely Hotel, Close To Old Town"

5
30/10/2015

This was the second time we have stayed here. We stayed here for 5 nights. We had requested the same room as our previous visit. (To the rear) The hotel were happy to grant our request. We checked in early + our room was ready for us. The staff were all friendly and helpful The room and bathroom were clean, Tea and coffee making facilities were provided - as was bottled water. The tram noise was a lot less this year (Looks like they have done some work on the tracks outside) Breakfast was standard continental style. There was plenty of it too. The coffee machine was excellent. In the main, everything was quiet at night, except our last night when some guests came in and were very loud. Although this was only for a few minutes.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us again. It brings us a lot of pride and joy to hear that we have been you constant hotel of choice when you are in Krakow. We appreciate your loyalty and your trust. I hope that you will stay with us several times more on your next trips! All the best Iwona Su;likowska Hotel Manager

"Ideal location for the old town of Krakow."

4
29/10/2015

Spent 3 nights at this hotel with our son. The hotel is well located, clean and comfortable and overlooks a park area. It is only a few minutes walk to the old town, main market square etc. The trams, taxis are all in walking distance also. Breakfasts were good, with a wide selection of food available. One grumble is that for a "hot" breakfast you had such a small plate. Hotel should provide larger plates as it is such a nuisance having lots of small plates on the table. We had a minor problem on arriving as the young man on duty did not know about the Best Western rewards and as a Diamond member we should have had an immediate upgrade and be allowed to check in early. When this was pointed out, we did get an upgrade to room 223 which was very nice. The rooms are not large like you get in the USA, but the bed was clean and comfortable and the hotel was nice and quiet. Would certainly return to it if we return to Krakow.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your trust and just choosing our hotel. Our location is one of the main advantages of our hotel. We apologize for any inconvenience during your check -in , now we train our new young staff and sometimes they need a little more experience and ability to use their knowledge. Good service and satisfaction of our Guests is our top priority. We hope to be able to welcome you back in the near future. Thank you and take care! Iwona Sulikowska Hotel Manager

"amazing five days"

4
28/10/2015

This hotel is in a great location, looking onto a park within two minutes walk of the main square. Staff friendly and helpful, hotel spotless. Our room was quite small but had everything that we needed, clean and warm.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Trace, Thank you very much for choosing our hotel and for so nice commnets about our hotel. I am happy that you enjoyed your stay and we are looking forward to having you again in our hotel and beautiful Krakow! All the best Hotel Manager Iwona Sulikowska

"well situated hotel"

4
26/10/2015

Just come back from a long weekend break in Krakow.Best Western Hotel in Old Town. Very clean and well kept hotel. Our room 307 was on the front facing main road and tram service, we had no problems with traffic noise which I thought was going to be. Room itself was very clean and kept that way all w/end no problems at all. Breakfast was a little different,Time is between 7am and 10am it seems the later you go down the less choice there is. they do`nt replenish the foodstuff very quickly.There is a decent choice of hot and cold buffet but the later it is the colder the hot stuff gets. As a party of 6 we thought the food is prepared out back but forgot about till someone comes out to check the buffet table, by then things start getting cold. Hotel is well situated for the main square a 10min stroll and you are in the middle of it all. The streets are kept clean and tidy and the square has no litter problems that we saw at all. Never got to see everything so will be returning sometime and will definately be using the same hotel.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for so kind review! I am glad that you found our location very convenient. We are very happy that your stay in Krakow left such pleasant memories. On you next visit ,we will prepare a sample itinerary what else is worth seeing in and around Krakow. We look forward to wlcoming you back soon! Thank you and take care! Iwona Sulikowska Hotel Manager

"Stayed in this hotel"

5
26/10/2015

Clean and comfortable . The staff were polite and very helpful . However when. We arrived, the hotel was,overbooked and we had to stay I another sister hotel I. The Jewish quarter for one night . Continental breakfast was plentiful with something for everyone . Room was,serviced everyday .

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Trisha, Thank you very much for choosing our hotel.. I am sorry for some inconvenience on the first day. We are pleased that this has not affected the whole impression of our hotel and stay in Krakow We truly appreciate your kind words about our staff and services Looking forward to welcoming you back soon. All the best Iwona Sulikowska Hotel Manager

"Perfectly central!"

5
23/10/2015

First of all the location of the hotel is superb, since it is within 10-15 walking distance from the main station, the shopping centre and the old town square, and there is a supermarket next door. Prior to coming here I had seen some reviews which indicated that the bathrooms were small, but we did not find this to be the case. Our room was on the third floor with a nice view over the courtyard and was very comfortable. The wifi worked well, the breakfast was very good, and the reception staff were very helpful and friendly.They arranged trips to the salt mines and Auschwitz, and our taxi back to the airport, without any difficulty. It was a lovely place to come back to after exploring and sight seeing, as it felt like home! We also had an early taste of white Christmas weather as it snowed on our second day there! I'd genuinely love to go back again one day.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Terry, Thank you very much for very positive comments and I am so happy that you enjoyed your stay with us! Such kind words give us a lot of joy and motivate for further work. The weather surprises us all the time, very tropical summer heat or already the first snow in October. But Krakow is beautiful anytime of the year and therefore we invite you to us again very soon. All the best Iwona Sulikowska Hotel Manager

"Well located, reasonably priced, very adequate"

3
19/10/2015

Our arrival after a long flight was unpleasant. We had made a 7-night reservation two months earlier only to learn, when we arrived at the hotel, that it would not be honored for the first night because of overbooking and that we were to go to another BW hotel located in the former Jewish part of town. I refused because to us location is essential as we needed to be at or very near Old Town and the proposed location would have required us to use public transportation to get to Old Town. After a not always pleasant exchange and after my informing the front desk clerk that his boss would not be pleased with my Trip Advisor hotel review, he relented and send us to an hotel located near Old Town. It turned out to be a good hotel but still, taxi to the new hotel, place luggage in custody because it was too early to check-in; the following morning same story: taxi back to BW, luggage in custody for the same reason. Time wasted. The hotel location is quite good: 10 minute easy walk to the main square, and to go the castle another 10 minute walk in the opposite direction. We had a large room, with plenty of storage space, hangers and shelves. Very adequate bathroom. Front desk was helpful with info on local transportation. Very good and abundant breakfast, with something for every taste. Caveat: on Saturday night we could not sleep before 4 am because of loud music and shouts coming from the hotel restaurant, followed by door-slamming by passengers trying to find their way from the restaurant to their rooms. Hotel rates are reasonable for Krakow. In sum, this is a perfectly OK hotel to stay in if you don't mind running the risk of having your first night reservation not honored because of overbooking. Saturday night noise may perhaps be reduced by asking for a room on a higher floor.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you for your review. I am pleased that you had a good stay overall. We would like to truly apologize for any inconvenience associated with relocating to another hotel for first night. of your stay. Unfortunately, sometimes we have the unexpected occurrence of such situations. However, we hope that despite this problem, visit in our hotel and a beautiful Krakowe also left a positive impression. We have modest hope that we be able to welcome you back to us in the future. All the best Iwona Sulikowska Hotel Manager

"Krakow tour"

4
19/10/2015

Well positioned Hotel for sightseeing and shopping. Staff polite and helpful. Our room was positioned on the first floor at the front of the Hotel which is fine if you are a heavy sleeper like me , but if noise bothers you ask for a room at the back of the hotel because trams run throughout the night at the front of the hotel. My room was very clean if you need anything extra in your room just fill in the forms in your room and they will oblige. The bar seating area is a bit on the small side if you are in a group. You need to get up early for breakfast to avoid the rush. Good selection of food at breakfast. Would stay here again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, I truly appreciate your very positive feedback about our hotel. We do take pride in catering to our Guests' needs the best way we can. We are happy that you enjoyed your stay and I am looking forward to having you again in the near future. Thank you and take care! Iwona Sulikowska Hotel Manager

"Great location"

4
18/10/2015

If you want a good quality three star hotel in the perfect location for a short visit to Krakow, the Best Western in the Old Town ticks most of the right boxes. The staff are helpful and efficient, the room in the Jazz annex was great and the breakfast was fine. All of the main attractions such as the main square and Wawel Hill are a short walk away as are the bus and train stations. The only minor bad points are the lack of a fridge or mini bar in the room and there was no safe to keep valuables. I would have no hesitation in staying here again

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We truly appreciate your positive feedback about our hotel. We are lucky to have a property in the hear of Krakow. I am happy that you enjoyed your stay and we are looking forward to having you again very soon! Thank you and take care Iwona Sulikowska Hotel Manager

"Bit of a surprise"

4
18/10/2015

From the reviews and photos did not expect as big and modern a hotel. Only drawback to this is the tour groups..as noted in other reviews they can take over the breakfast room making it difficult for other guests, esp since they are on a schedule they all arrive at about same time! Had reserved room in Jazz wing basically for air conditioning..2nd week in September was still HOT! Room was in 100 wing so getting to it was convoluted, elevator around a bend then downstairs, view of parking lot and a little patio area off of restaurant , ask to be away from this area as guests can congregate late and early and noise comes thru closed windows. Shower fine, would prefer tub, and yes no amenities,,just the soap dispensers in shower and by sink. Would prefer mini bar and in room safe to mood lighting! But location was great...close to Old Town and Wawel castle, tram a couple of blocks up the road takes you quickly to Schindler Museum and there are automatic machines to buy tram tickets across from the stop. Info in room says the water is safe to drink once boiled..hence the bottles of water in the room. I asked at desk and was told obviously people of Krakow drink Krakow water, but like any where guests might not be tolerant of local water so water provided and warning. Breakfast fine when not overcrowded....clean, room serviced well, Size of room in Jazz wing fine, bed comfortable. Took taxi from airport but easy walk to train station for departure. Asked desk for restaurant recommendations, directions to Schindler museum, very pleasant. Stayed 3 nites, could have used another!

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for staying with us. As an economic, middle standard 3 star hotel we are trying to upgrade the quality of our service to the best of our ability. I am pleased to hear that you find our location very convenient . Thank you also for the positive comments about our hotel. Wish you all the best Iwona Sulikowska Hotel Manager

"Comfortable, Central hotel"

5
17/10/2015

From the time of booking I was impressed by the professionalism of the staff in this hotel. Arrangements were made for a taxi to collect us from the airport, all of our requests were dealt with expeditiously and confirmed by email. I stayed in this hotel a number of years ago. It has changed immensely, has been completely upgraded, the interior has been modernised, the bedrooms beautifully decorated and very comfortable. The rooms were maintained to a high level during our stay, I was impressed by the proforma asking us what services we required each day. Tea and coffee facilities available in the bedroom, as are bottles of water. The beds are very comfortable, ensuite is of a high standard, as is the bed linen and towels. Breakfast was very enjoyable (although rather busy) with a wide range of choices from yoghurts, cereals, fresh and dried fruit, boiled eggs and other cooked food, cheese, cold meats and pickles. There was a good choice of bread, rolls, butter, jams and honey and the coffee machine offered an excellent coffee. Staff throughout the hotel were helpful, I should mention the breakfast waiter and the reception staff in particular who went out of their way to be helpful. I would certainly return to this hotel if visiting Kraków.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Issi, What a wonderful review! Thank you very much for giving us a perfect rating and very positive comments about our staff and services. It's an honor for us that you trust us again !We hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. All the best Iwona Sulikowska Hotel Manager

"Best location ever"

5
17/10/2015

Right in the centre of the old town. Walking distance from restaurants, markets, land marks. Near all amenities, sight seeing,buses,trains,spacious rooms. Great buffet breakfast. Super clean. Friendly and helpful staff with bookings etc

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Happy Guest, Thank you very much for your review and for choosing our hotel. I am so glad that you enjoyed your stay with us! We hope your next stay is just around the corner. Thank you and take care! All thebest Iwona Sulikowska Hotel Manager

"Location, Location."

3
16/10/2015

Perfect location, in walking distance of the old town & other sights. We had a double room 403, quiet, small/compact. You could only get in the bed from one side of the room, so if your partner needed to get out in the night they would have to climb over you. Very good power shower. As we were there over a weekend we expected it to be busy for breakfast on the Sunday but there was no organisation, the restaurant Manager has Sundays off & no-one is in charge. We waited 35 mins along with fellow quests to get a table. We had to keep going back & forwards to the restaurant waiting for guests to leave their table. When we eventually found a table we had to clear it ourselves. There wasn't enough staff, I felt sorry for the few working. The food was not replenished, there was no juice, muesli, eggs, jams or pancakes. Very poor breakfast experience, I spoke to the Reception & they said it was because they busy. There wasn't a feedback form in the room, so I wrote the complaint down & handed it to the Reception, explaining that it was a complaint about the poor breakfast. Nothing was said. I feel the reception staff may require some customer service training. Throughout our stay not one of the rececption team, greeted us with a good morning/night & when we checked out, there was no thank you for staying or how was your stay.

"Weekend break"

3
10/10/2015

This hotel is situated in good area close to centre. Before booking this hotel I emailed to ask if they could cater for me, I have coeliacs disease and need a gluten free diet. They assured me they could, it would be no problem. Unfortunately for the 4 days of my stay they didn't have bread or cereal or any king of gluten free products. I complained each day and they told me they would have something for next day to which they never did.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very mcuh for staying in our hotel. We apologize for any inconvenience caused by the lack of appropriate products at the breakfast. Surely, these people who were responsible for this will suffer the appropriate consequences. Always the best most important for us is satisfaction of our Guests and meeting their requirements. Please accept the apology and we hope that you will give us another chance in the future to prove that we know how to properly take care of our Guests. All the best Iwona Sulikowska Hotel Manager

"Good location, small room"

4
04/10/2015

Close to Old Town, which is why I rated it as very good. It is close walking distance from the things you'll want to see. Old world style elegance in lobby and public areas. My first thought upon stepping into our room on the 4th floor was, "cramped quarters!" We had to navigate around each other to move from one end to the other. As we didn't spend a lot of time here except to sleep, it wasn't a big issue. The elevators actually stop between floors Say, if you are going to the 3rd floor, I recommend you go to the 4th so you can walk down the stairs to the real 3rd floor. If you are on the 4th, sorry, you'll have to carry your bags up a flight of stairs. They are environmentally supportive, asking guests to use room trash for paper, plastic or metal and other trash in bathroom trash can. They ask you don't leave lights on. The included breakfast is okay with the usual Polish fare; cheeses, meats, yogurt, cereals, eggs.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much choosing our hotel and written opinion. We apologize for any inconvenience during your stay. In our hotel we have different types of rooms that we allocate according to the reservation. If the Guest is dissatisfied with the room ,always can ask to change to another room of course, if they are available. Our hotel is a historic town house and there were problems with the installation of a lift access to every floor. We always offer free luggage service. We hope that you had a good stay overall. Thank you and look forward to seeing you in the future! Iwona Sulikowska Hotel Manager

"Best Western Is Good Choice/with some exceptions"

4
29/09/2015

There are some good, bad and ugly features to this hotel. First the good. It is great location to visit the Old Town and Wawel Castle. It is close to the train station and easily walkable with hand luggage. The breakfast is quite good selection of all that you might want. The rooms are comfortable and large enough. The bad is that the internet connection requires you login through your facebook, google, or email address and only lasts for ten minutes. So, you constantly have to reconnect. At least this was my experience even though they told me that the connection was stay. I found the shower stall to be very small for me and I am not a large person. Was difficult to shower. The ugly is that the elevator does not have a stop on the second floor. It goes from 1st floor to 3rd floor. They gave me a room on the second floor and told me the elevator was just around the corner from the reception desk. I go to the elevator and there is no indicator for the 2nd floor. I push the third floor button hoping it might stop on the second floor. No way. After a couple of trips up and down the elevator I get out on the third floor and take the stairs down to the second. If you have a lot of luggage or heavy luggage this is a problem. Avoid the second floor. The first morning I go down to breakfast at 7am as I like to go early and avoid the later crowd. Unfortunately, there was a large tour group staying in the hotel and they were leaving at 9. The place was full and no place to sit and have a coffee. I went back three times and the place was still full. Finally, at about 9am I could get a place to sit and most of the tour group had left. Be aware of the tour groups. Third, after a long day of sightseeing and having a late dinner I come back to the hotel and there is a private party going on in the restaurant/bar area. I get to my room on the second floor and can hear the music going loudly. Enough to keep me awake for several hours and it finally ends at 4 in the morning. I then hear them moving table and chairs to put the place back in shape for the breakfast at 7am. So, other than the inconvenience you might experience with tour group, the elevator and possible all night party, this is still a reasonably good place to stay.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Glen, Thank you very much for choosing and using our services. We are pleased that the overall stay at our hotel was successful. We apologize for any inconvenience during your stay. Our hotel is located in a historic building and others installing the elevator was not possible. For all guests is always offered free offer service luggage. We hope to be able to welcome you back to the beautiful Krakow and our hotel. All the best Iwona Sulikowska Hotel Manager

"Great hotel"

4
23/09/2015

We had a lovely time here.it was grt position for the old square and Castle.u can hire bike in the old town it is very bike friends.the shopping mall is big.the only down on the hotel is the rooms don't have a fridge in them.also we arrive late so the bar was not open.so the hotel could have vending machine for drinks and food.the breakfast was great hot and cold.staff very good.we would stay here again.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, We appreciate your very positive feedback about our hotel. I am so glad to hear that you enjoyed your stay with us and for recommenting our hotel to other travelers We hope to welcome you back to the hotel in the near future. Thank you and take care! Iwona Sulikwoska Hotel Manager

"Good for the price"

3
22/09/2015

For the price, this hotel met my expectations. I had a double room. It was quite small (I've had smaller in NY) with one side of the bed against the wall. There is a small closet and desk in the room. This room was fine for one person for one night. I would not want to stay in this room longer than one night or with another person. The decor was a little dated but the room was clean. They have the big square European pillows. I asked for 2 extra and they were promptly delivered to my room. The room AC worked well. The bathroom was a decent size with a shower with a shampoo/body wash dispenser - meaning it's the same product for your hair and body with no hair conditioner. Which leads me to an important note is that they don't have many bath amenities in the room - the shampoo/body soap dispenser, hand soap dispenser and a blow dyer. Maybe you can ask for something if you need it; I didn't try. Breakfast and wifi was complimentary with my room. The breakfast was your typical european breakfast - no complaints. The wifi was good as well. The staff was friendly and helpful with directions.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for your review. I am glad to hear that overall your experience was positive. Thank you for your attentions, they are important to us.They show us what we can still improve or make changes to improve the quality of our services. We truly appreciate your business and hoping to see you again in the near future! Take care! Iwona Sulikowska Hotel Manager

"Disappointed"

2
21/09/2015

We spent the weekend at this hotel and the only two really positive things I can say about it are; the location and the outside of the building was nice looking. I booked with a booking website but I also contacted the hotel directly by email to request the following; 1) a quiet room at the back - they gave us a room at the front, 2) a king size bed - they gave us twins. When I complained they offered me an upgrade to the new part of the hotel - as if they were doing me a favour and when I saw the room I decided to stay with the one we were given because it was slightly bigger and also the bed in the new room was small. On my my email I also requested if they could book a trip to Auschwitz but when we got there no trip had been booked because they said you have to do it in the hotel but this was not communicated to me by email Anyway we made our own arrangements. The decor is depressing and needs updating. The carpet in the room was old. The shower door did nt close properly and the beds were very soft. The hairdryer works for 3 minutes and then overheats. You have to let it cool and re-start it so a normal blow dry takes almost a half hour instead of 10 minutes. Breakfast was only ok but not empty platters were not re-filled quickly enough. They did leave a bottle of wine compliments of the hotel in our room as it was my husband's birthday. I m sorry because I don t like to give bad reviews but this hotel was disappointment for us.

Iwona S, Manager at BEST WESTERN Krakow Old Town, responded to this review
Dear Guest, Thank you very much for choosing our hotel. We apologize for any confusion which you have met during your stay at the hotel. This was due to a misunderstanding in communications. Regarding accommodation,because you were not satisfied with the assigned room, we have proposed move to a room with a higher standard part of the Jazz. All tours are sold directly in the hotel, the day before exploring, such conditions of sale are determined by the organizers of these trips. Sorry that this situation , so negatively affected your impressions about your stay at the hotel. Each note is very important and useful for us. We always try to take advantage of these tips and thus meet the expectations of all the guests. We do hope you give us another chance and will visit us again in the future. All the best Iwona Sulikowska Hotel Manager