ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Fireside Inn, Kingston

4.5/5  - basé sur 1220 notations.
1217 Princess Street, K7M 3E1, Kingston, Canada - See map
Best Western Fireside Inn - Welcome to the Best Western Kingston Fireside Inn! The Best Western Fireside Inn is ideally located in the center of Kingston. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Choose this charming hotel in Kingston specializing in discerning service and supreme comfort near the Thousand Islands. The Best Western Fireside Inn is a full-service hotel located near the Thousand Islands. Hotel guests will be close to local attractions including the Fort Henry National Historic Site, Queens University and Royal Military College. The hotel places business travelers near Novelis®, Invista®, Kingston General Hospital and Bombardier. The Best Western Fireside Inn offers spaciously-appointed guest rooms, including fantasy themed suites and whirlpool suites, each complete with an ambiance fireplace, cable television and free high-speed Internet access. Additional hotel amenities include a seasonal outdoor heated swimming pool, on-site restaurant and lounge. Guests traveling on business will appreciate the newly renovated meeting and banquet facilities. This gracious hotel is committed to providing the best in customer service at the best value. Guests will be minutes away from local shopping at the Cataraqui Shopping Center, local farmers markets and antique markets. The downtown waterfront offers a relaxing day on the beaches of Lake Ontario while the 1000 Island Boat Tour offers a scenic look at another side of Kingston. Make a reservation today at the Best Western Fireside Inn offering the very best in accommodations near the eastern shores of Lake Ontario. Guests must use a valid credit card to book and pay for their stay. A $100 security deposit will be authorized on your credit card at check-in.

Best Western

Hotel Fireside Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1220 guest reviews
NOTE ISSUED
Excellent
674
Very Good
379
Average
110
Poor
34
Terrible
23
REFER TO NOTICE
Business Business
167
Couples Couples
543
Family Family
308
Friends getaway Friends getaway
89
Solo travel Solo travel
59
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"One night stay"

3
03/12/2018

The hotel is older, bed was fantastic, room ok, very clean. Great shower head in the shower! Bathroom is tiny! Tiles at the front door of room were shiny clean. Had dinner at the restaurant, we both ordered the charbroiled grill burger. Sounded so good. It was a formed patty. Harvey's type! Tasted ok but was disappointed! 2 burgers with sides and 2 beer one cocktail was $62.50 Nice ambiance of the dining room. Had breakfast in the morning. It's free and should be! The eggs were dry and grainy, potatoes tasted like soil! Not the best even for free! We've stayed at the best western in Cornwall, so beautiful, and this place does not compare! Overall. It was just OK

"Free Night Stay"

5
02/12/2018

I earned a free stay with BW rewards and knowing the weather can be uncertain I chose to use it on the drive home from St. Catharine's. I have stayed at the BW Fireside Inn before. The service and quality of the rooms, restaurant and bar/lounge are always excellent. It is a pleasant, relaxing oasis and the themed rooms are lovely. The staff are friendly and knowledgeable. It is easily accessed from the 401 HWY and minutes from downtown. This is definitely the place to stay in Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Journey01347935869 Thank you for taking the time to write this review, I do appreciate your comments. I love your term of "relaxing oasis" that is exactly what we are. Thanks, so much and see you in the future, hopefully. Sincerely, Cathy Sales Manager

"Overnight Stay"

5
28/11/2018

Cozy room with fireplace for ambience. Very clean. Comfortable bed. The staff was very friendly and helpful on check in and in the Bistro the next morning. Breakfast was great and there was a variety to choose from. Express check out is a great idea.

"Loved Fireside Inn, Kingston Canada"

5
26/11/2018

Staff and room great. Super value. Great atmosphere. Enjoyed the fireplace in the room. Bar was very cozy and fun. Bed was very comfortable. Easy to access Hotel from Rt 401.The grounds are well maintained.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Voyage34603030316 Thank you for taking the time to write this review, we do appreciate the kind words. And glad you enjoyed the pub. We hope to see you again in the near future. Sincerely Cathy Sales Manager

"THE Place to Stay in Kingston!"

5
18/11/2018

An amazing team of staff members who care, professional and friendly. Our friends and my family met in the middle to celebrate our friend's milestone birthday. They came in from Montreal and we came in from Toronto. We couldn't make it in Friday due to a last minute minor surgery for our daughter but I made arrangements with the hotel for my friend's birthday arrival and they executed it flawlessly for me. Thank you so very much. On Saturday, we met up and toured the beautiful city of Kingston. After a full day out, we enjoyed dinner in at Tom's Place at the hotel. A very popular restaurant and lounge. The service was great, the food was fantastic. One of our friends is a wine connoisseur and tested the knowledge of our server and we were impressed! The rooms were fantastic, clean and loved the traditional Canadian Cottage Rustic Cozy charm with fireplace. A lot of great attention to detail. The Breakfast Attendants were so friendly and professional and busy replenishing the buffet breakfast for the guests. Something for everyone. Loved the touch of baked beans. Great service, great rooms great food and beverage. All around, great hotel. Keep up the excellent work! All the employees deserve recognition!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
TravellingSpirit2000 First of all, thanks for taking the time to write this review, and we so excited to hear that we fulfilled your expectations and more. Glad to hear that everyone enjoyed themselves, and that you had fun testing the servers wine knowledge, we are very proud of our hotel, and it is nice when people notice and comment on the things we do.We do hope that you will join us again in the near future, all the best. Sincerely, Cathy Sales Manager

"Great rooms and friendly staff with some great features. Feels really Canadian."

4
11/11/2018

This was a wonderful place to stay. It was not expensive. The rooms were clean and tidy, and even had a special remote control cleanliness bucket denoting its cleanliness which I was impressed by. There is a fireplace which is a lovely. We were able to take our PET along. The fancy restaurant was fantastic. Great food. The Bar type restaurant had a bunch of stuffed animals and mounted fish denoting hunting and fishing enthusiasm, which I could really appreciate even though I do not do these activities. The staff here take great pride in their restaurant and hotel. The service is terrific and the staff are friendly. Do not expect 1,000,000 channels on your television or movies on demand, at least I could not find any, and that is great. The beds were comfortable. The room was very clean. The Decorum was dated but I liked that also. The hallways are narrow. The entrance lobby small but well placed.Great free parking. Overall, I was very satisfied, and would definitely travel here again. This is not a super luxury hotel, and I am happy with that, as I did not have to pay high price to stay here. This hotel was well worth it.

"pleasantly surprised"

5
07/11/2018

This is not your typical Best Western. I stay at Best Western's a lot and have stayed in them across Canada and throughout the Western US. This property is special. The fireplace in the room is a great touch. The massive king size four poster bed is beautiful and comfy! There are two great looking restaurants. I only ate at Tom's Place, you can see my review of that. The staff is great, they really make you feel like they are there for you which is so important and something that you don't find that often anymore. If ever a Best Western was quaint this is it. I'd stay here again in an instant and even asked the front desk to call my wife and let her know I was extending my trip so I could stay an extra day - that didn't happen but I asked. I hope I'll be back in Kingston soon so I can stay here again.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
PegLeg-and-SherBear We are so happy that you enjoyed your stay with us , although it was not long enough, Well hopefully you will be back this way and can stay for a couple of days. Thanks again for the kind words, and see ya soon. Sincerely, Cathy Sales Manager

"Awesome hotel stay"

5
03/11/2018

I usually stay here annually in the whirlpool suite which is awesome with a seperate bedroom. Cozy bed. The service and staff are excellent as is the restaurant; excellent food and our waiter Bruce is awesome.i would recommend this hotel to friends and family.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
R9636UMbrendam Thank you for the kind words, we do appreciate you taking the time to write this review, and hopefully see you in the near future. Sincerely Cathy Sales Manager

"Always a reliable & enjoyable stay"

4
30/10/2018

I stay at the BW Fireside Inn several times a year. The staff is knowledgeable, friendly & efficient. The rooms are free from “hotel orders”, always clean & more than enough comfortable space. Sheets & linens are fresh, clean & modern. The little pub is always busy but never so busy that you can't be seated or enjoy a conversation and if you are into comfy fireplace settings, you'll be relaxed in minutes. Although I am not fond of the food on the pub side, the restaurant & breakfast are both great. During the summer months, the outdoor pool & patio are a hidden gem in the city. Just a short bus or cab ride to the downtown area makes this hotel a bargain, always fairly priced & often much lower than competitors. It's a family run business & I feel at home & welcome with every visit. Cheers!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Jodi L Thank you for taking the time to write this review, we do appreciate your kind words and we do hope that you will continue staying with us when you are in Kingston. Sincerely, Cathy Sales Manager

"Great two night stay"

5
22/10/2018

Stayed here as two couples for two nights and we were all happy. They accommodated us with our rooms being next to each other and were a big help with restaurant recommendations. The included breakfast is really good with some options you don't see in most other hotels. Like fresh sliced tomatoes. An item I usually have to ask for. The rooms are a bit dated in décor but very comfy including the bed and the bathroom is spotless. The most important thing! Staying here again for sure next time I'm in Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
lucyl64 We are so happy to hear that you enjoyed your stay with us, and that you enjoyed the breakfast that is included with the room. We look forward to your return. Sincerely Cathy Sales Manager

"Romantic getaway"

3
22/10/2018

A romantic getaway at one of their fantasy suites. The room was large and spacious but is in need of updates. Stayed two nights, would recommend only one at that rate especially when our room was not cleaned after vacating it for over 4 hours. After we approached the front desk we were told we would have to vacate the room for another 45 mins to an hour to have it done in the early evening. Not impressed

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Christine5563 Thank you for taking the time to write this review, we appreciate your feedback, I do apologize if housekeeping was made aware that you were not in the room and they didn't service it while you were out. Fantasy Suites are usually the last rooms that we try and enter due the price that is paid for the rooms. So, we do hope that you may return and try a different suite. Sincerely Cathy Sales Manager

"Clean Hotel with Fireplaces."

4
17/10/2018

We stayed here last week. The hotel was nice with good breakfast buffet included. We went to Bistro Stefan for dinner and the food was excellent. You get a discount menu if you are staying there. We were considering to stay in one of their theme suites, but the person did not want to let us see them. She only would let us look at some pics. In the end, we stayed in a regular room (CAA had a good discount). Also, we went to the comedy club next door which was lots of fun.

"Perfect home away from home"

5
14/10/2018

An amazing BW, immaculate, the friendliest staff, absolutely charming good sized rooms, two onsite restaurants serving reasonably priced delicious food, free Wi-Fi, parking and a great breakfast buffet. Also pet friendly if travelling with your fur babies. Can't wait for an occasion to return! Also close to downtown Kingston. A must if in the area!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Catherine C Thank you for taking the time to write this review we do appreciate it. We are so happy to know that you enjoyed your stay, we do hope to see you in the near future. Sincerely, Cathy Sales Manager

"Great getaway"

5
13/10/2018

We love coming here for a weekend getaway. The fireplaces in the room, diningroom and Tom's Place make for a relaxing and cozy atmosphere. The pool in the summer is well set up outside. The meals at Stefan's Bistro are top quality. We love that a buffet breakfast is included.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Pathfinder489151 We are so happy to hear that you enjoy your weekend getaway's with us, and we hope that you will continue to do so, in the future. Sincerely, Cathy Sales Manager

"Awesome service"

5
11/10/2018

Front desk staff went above and beyond to book a trip for us the following day, amenities were great and breakfast was good as well. Room was very well decorated and clean, bed was good and the bar and restaurant were very good and the stay was great!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Jim H We are so happy that we were able to assist you with everything and glad that you enjoyed your stay with us. And we do hope that we will see you again in the near future. Sincerely Cathy Sales Manager

"unpleasant experience"

3
10/10/2018

hotel hardware and service are okay but encountered a very unpleasant experience .... A female worker shouted at us rudely " What are you doing here ?" , when we entered the breakfast room about 30 minutes earlier than the opening hour ....

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
2mjchel Thank you for taking the time to write this review, and I do apologize for the unpleasant experience, I spoke with the server and you had startled her, hench the shout, they rarely see anyone that early in the restaurant. She does apologize as well. With that said, we do hope that you will return to the hotel. Sincerely Cathy Sales Manager

"Very nice hotel"

5
07/10/2018

This hotel was in a good location for us on Princess Street. The room was decorated beautifully and was very comfortable. Everything was operational and the hot breakfast in the morning was good and handy.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Darrell K Thank you for taking the time to write this review, we do appreciate your time. Thank you for the compliments on the decor, we are very proud of our hotel. Sincerely Cathy Sales Manager

"Best Western Kingston"

5
05/10/2018

Very accommodating staff. Good location to watch the women's field hockey team at Queen's University. Check in was quick and easy. Room was clean and ready for us when we arrived. Front desk staff was friendly.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Chris H Thank you for taking the time to write this review, we are so happy that you enjoyed yourselves, and hope that you will return in the near future. Sincerely Cathy Sales Manager

"comfortable stay"

4
04/10/2018

Stayed here after St.Lawrence River cruise, a good distance from the port so took a taxi. Room was clean and very comfortable, great shower. Nice buffet breakfast and free airport shuttle were included. Reasonable on-site restaurant [Tom's Place] for supper. Just be aware that the two-story hotel does not have an elevator.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Linda B Thank you for taking the time to write this review, we are happy that you enjoyed yourselves. And we do hope that you will return. Sincerely Cathy Sales Manager

"Best western fireside"

4
03/10/2018

The stay at this facility overall was nice. We did find the bed much too hard but everything else was very good. The staff was friendly and helpful and the room and common areas were clean and in good shape.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Penelopej55 Thank you for taking the time to write this review, we are happy that you enjoyed your stay with us and hope to see you in the near future. Sincerely, Cathy Sales Manager

"Amazing!"

5
22/09/2018

My husband and I had an amazing stay! It was the first stop to our honeymoon and they upgraded us to a whirlpool suite! Everyone was very nice and the rooms were clean and the internet worked great. We are hoping to stay there again one day in the future.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
hkadventures Thank you for taking the time to write this review, and congratulations on your wedding, we are so happy that you picked our hotel as one of your stops. And we are pleased that you enjoyed yourselves and we hope to see you again in the future. Sincerely, Cathy Sales Manager

"Quaint, comfortable and friendly staff"

4
18/09/2018

Decor was wood and colonial and the hall ways made us feel like we were on the Titanic due to the amount of hardwood and the narrow hallway. The suite jacuzzi room was large with a mountain chalet feel to it. It was a comfortable enjoyable stay. The Tom's place bar/lounge had great food and staff.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Richard M It was kind of you to write this review , we do appreciate the time that it takes. And we do hope to see you again soon. Sincerely Cathy Sales Manager

"Weekend Wedding"

4
16/09/2018

Best Western Fireside Inn is a wonderful hotel. We arrived early, and asked for an early check in, but was told to come back, went back a 2nd time room still not ready. It would have been nice to get a room after a long drive.Great location, close to malls and restaurants. What we liked about it, it was really comfortable and very homey, sort of cottage style, with a fireplace. The room was a decent size which was good because when the rest of our family came they were able to stay in the room with us until their rooms were ready. The bed and pillows were very comfortable so it was a great sleep. There is a mini fridge, flat screen tv, safe, pool,also a menu to order from the in house restaurant. Breakfast was great, enough hot food to choose from.with many other choices. The breakfast staff was very accomodating to whatever your needs were, always replenishing when needed. Front desk staff was very helpful with directions and gave us a tour guide of Kingston with coupons to use (i think her name was Catherine, not sure thanks). This is one of the better Best Westerns we have stayed at We were able to take photos outside, nice backdrop scenery at the front. During check out, the young man was very courteous, and actually knew we were there for a wedding, asked how we enjoyed our time, We all really liked this hotel and would definitely return. This is a redo review and i apologize for giving the wrong rating. Great Hotel!! Highly recommend for an enjoyable stay.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
rebeccapj Thank you for taking the time to rewrite your review, you are not first to get the rating "dots" reversed. So, we do appreciate you taking the time to correct it. We are so happy that we met all of your expectations, with your stay, and do hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Oldie but goodie"

4
16/09/2018

We spent 2 nights at the BW in Kingston. It was a very comfortable stay. With fireside ambiance clean semi updated rooms and pool. Very interesting double shower heads in the updated bathrooms. Narrow hallways lends to the cozy atmosphere. A nice stay.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
ravensnest89 Thank you for writing such a nice review we do appreciate the kind words. And we hope to welcome you back in the near future. Sincerely Cathy Sales Manager

"Best Western Never Fails Me"

5
09/09/2018

My wife and I travelled to Kingston recently (Sept, 2018) to enjoy a tour of the Kingston Penitentiary and a 5 hour cruise through the 1000 Islands and Boldt Castle. Our trip included a two night stay at the Best Western Fireside Inn. We've stayed in a few Best Western hotels, but this hotel quickly became one of our favourites. The hotel was clean, the staff were cheerful and welcoming, and the food at the two attached restaurants were excellent. The complementary hot breakfast was very tasty and plentiful. The overall design and feel of the hotel is reminiscent of a northern Ontario, Muskoka setting, with lots of knotty pine and heavy timbers. We had a king size bed perched upon a large four poster bed frame. The mattress was very comfortable. Our room was located on the first floor of the hotel, with our window facing directly onto the pool. We had occasion to walk around the pool, but did not go for a swim (no swim suits with us ;-( The pool did appear clean and inviting, with an average of 6 or 8 people using it at any given time. The hotel is conveniently located about 3 kms from Hwy 401 and only about 25 minutes drive away from Gananoque, where the 1000 Island Cruise is located. For our tour of the Kingston Penitentiary, it was a short 15 minute drive. I really can't say anything negative about the BW Fireside Inn. I was even impressed by the automatic double front doors what opened right up upon our arrival with our luggage. We will definitely return on our next visit to Kingston. Highly recommended!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Jim F Thank you for taking the time to write this review, we do appreciate your lovely words. And we do hope that you return to the hotel. Sincerely, Cathy Sales Manager

"Excellent service, great suites!"

5
09/09/2018

I can't praise this place enough. My wife and I were celebrating our anniversary. We were upgraded to a whirlpool suite and had a bottle of sparkling wine and chocolate covered strawberries awaiting us. This was unexpected and super nice. The concierge staff was great, very friendly and helpful! The bed was super comfy... we slept like logs! The whirlpool was huge and comfortable. The only criticism: the rooms looks a little dated... very old style, but cozy and comfortable Altogether, an excellent time. I would definitely go back!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Shah Y Thank you for writing such a wonderful review, we are happy that we made your anniversary special for you. And we do hope that you will return in the near future. Sincerely Cathy Sales Manager

"Great trip!!"

5
08/09/2018

Two night stay at a great hotel. We arrived and were greeted by Hailey and Rachel at the front desk for a fast and pleasant checkin. Rooms were real nice and quiet and very comfortable. The complamentry breakfast was outstanding and Tom's Place (bar) was again above expectations. The server Kate made great recommandations and the best Ceaser I have ever had. All in all a great experiance and we plan on returning again soon. No hesitation in recommending this hotel.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Erik K We are so happy that you had a pleasant stay with us , and do hope that you will join us again the next time you are in town. And thanks for taking the time to write this review. Sincerely Cathy Sales Manager

"Best Western Fireside Inn, Kingston Ontario"

5
06/09/2018

Easy to find, appears to have been fairly recently refurbished, two good restaurants in the hotel. Excellent hot breakfast. ***Pet Friendly*** Friendly, helpful staff. Would definitely stay there again!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
David W We are happy to see that you enjoyed yourself, and we do appreciate you taking the time to write this review. And we do hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Fireside Best Western - a reliable inn with very good amenities"

4
05/09/2018

This is a clean, comfortable property. Very attractive landscaping and well kept pool.The breakfast has improved recently e.g. much better breakfast fruit.Some areas of hotel are rather warm. This hotel provides some areas with accessibility but it lacks an elevator.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
barbaracH3924EI Thank you for taking the time to write this review, we are so happy that you enjoyed your stay.We hope to see you again in the near future. Sincerely Cathy

"Amazing stay at Tranquility Base."

5
01/09/2018

We stayed at the Best western Fireside Inn during our trip to kingston trip and stayed in the fantasy suite Tranquility Base. The room is absolutely out of this world for the decor of the room. It was amazing as how realistic it seemed. The room was absolutely fantastic. The bottle of wine and chocolate strawberries that came with the room were a nice added bonus. The room is huge and comes with a nice whirlpool tub. The breakfast buffet the next day was great. Front desk staff were friendly and super helpful. Amazing stay. We will be back to try another fantasy suite

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
bigdoubled71 Thank you for taking the time to write this review, we are happy that you enjoyed your stay. And hopefully we will see you again in the near future. Sincerely Cathy Sales Manager

"nice clean place friendly staff and excellent food."

5
29/08/2018

everything great except don't like the idea of not being able to enter my room from outside, especially for walker or wheelchair.The food was excellent, the staff was polite and helpful. rooms were clean we were in need of being close to hospital. this was good for that. very good excellent breakfast.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
lorraine181722 Thank you for the wonderful review, we appreciate you taking the time to write it, we are hotel not a motel so we do not have drive up to the rooms, sorry, for any inconvience. Sincerely Cathy Sales Manager

"Weekend Wedding"

1
27/08/2018

This is a very nice hotel. Very homey feel to the rooms. Made you feel comfortable and relaxed. We picked this hotel because of what was included, parking, breakfast, and it's close proximity to malls etc. The room was a good size, queen size bed and pillows were very comfortable. Mini fridge available, flat screen tv, in house menu to order from the restaurant. Breakfast was great, hot foods, eggs home fries, sausages, hot cereal, etc. fresh fruit and all the fixings. If you did not see it, just ask the staff. There is also a gym available. There is a restaurant with a lounge, nice decor, comfortable seating. We took pictures outside, the decor was photogenic, very nice background. I would fully recommend this hotel for any length of stay.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
rebeccapj So sorry by your rating of one dot, I thought we had not satisfied you during your stay, but as I read the review, I see that you enjoyed everything about us, so we do appreciate the lovely comments. The one dot is the lowest score. But, as long as other read the review they will see that it was a great stay. Thanks for taking the time to write the review, we appreciate you time. Sincerely Cathy Sales Manager

"Out of this world stay"

5
27/08/2018

Stayed here on our trip to 1000 Islands. Was excited to see they had Fantasy Suites--always wanted to stay in one. We had Tranquility Base--a space lunar lander. Room was fantastic! So realistic looking. Great touch was the sparkling wine and chocolate strawberries waiting by our door. Really enjoyed our stay!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
100Diane100 Thank you for taking the time to write this review, we are happy that you enjoyed Tranquility Base and hope to see you back to try the others. Sincerely, Cathy Sales Manager

"Suprising"

4
23/08/2018

I must admit that I don't typically stay at Best Western, but it was quite literally the only hotel in town with space at 01h00 in the morning as we drove down the 401, so my wife, daughter and I checked in for a very short stay. It was quite overpriced, but that is what happens when you get the last room in a city. Our stay was short, only about 8 hours but the room was surprisingly charming. The decor was different than most hotels and had an old home feel to it. The breakfast was good, although there were no seats in the dining room so we had to sit in a bar across the lobby which was actually probably much more comfortable. We didn't like the animal heads on the walls when we were trying to eat.. My wife and daughter had a difficult time keeping their food down staring at these wall fixtures. Staff was friendly, room was clean. Can't see myself ever going back, however that is more to do with my own personal schedule and travel habits, but for the one night we needed it, things were fine. There was no elevator which was not pleasant dragging baggage up flights of stairs.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
David L Thank you for taking the time to write this review, we do hope that you may stay with us again in the future. Sincerely Cathy Sales Manager

"Great hotel - quiet environment"

5
21/08/2018

This hotel provides all amenities, great dining, and reliable free parking. While not in the center of town, everything is within easy driving distance. We prefer the location from the standpoint that downtown can be noisy. Front desk staff were most helpful and polite. We've stayed in several rooms over the years and all have been most comfortable.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Tom M Thank you for taking the time to write such a pleasant review, we do love the comments about the staff and that you will be returning . Sincerely Cathy Sales Manager

"Excellent stay at the Best Western in KIngston"

5
18/08/2018

Great hotel; very friendly staff. Breakfast buffet was the best of all -- all items were fresh, and lots of variety. The staff at the buffet were also very accommodating and kept on top of everything. Highly recommend!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
guelphm0m Thank you for writing such a pleasant review, and we do hope to see you again in the near future. Sincerely Cathy Sales Manager

"Great place "

5
15/08/2018

This place was just perfect we stayed here three days to tour around the area and sure glad we stayed here room was nice size with two queens beds fireplace pull up couch table we really like the fact they had two restaurants and a outdoor pool made it very nice after exploring all day you just could seat back and relax the rest of the day without worrying about going out to dinner everything right there and also the free breakfast witch was perfect. We will definitely be back again thanks

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
oliverfurtado Thank you for thanking the time to write this review, we do appreciate the comments and we are very happy that you enjoyed the hotel, we do hope to see you again. Sincerely Cathy Sales Manager

"Welcoming and Pet Friendly!"

5
13/08/2018

Our family of four plus our lab mix dog really en;joyed our single night stay. We were en route from Chicago to Maine. The staff was very friendly. We stayed in a two double bed room with fire place and it also had a seating area with a love seat, coffee table, and the fireplace. The hotel was clean, the pool clean, the lounge friendly and food good. The breakfast was filling and served in their restaurant so it was a nice location too. We would have stayed longer if we were staying in the area rather than simply passing through.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
mossmom9 Thank you for taking the time to write this review, we are so happy that you enjoyed your stay and wish that you could have stayed longer, perhaps in the future. Thank you again for the kind review. Sincerely Cathy Sales Manager

"Good BW level, not great"

4
12/08/2018

"Not great" because it is a bit dated, though maybe in Canada the fantasy rooms work, as well as the stuffed animals in the regular restaurant. The room was a great size, and everything was clean and worked well. The staff members were efficient and pleasant. The pool needs a little help, and I guess so does the entire property. It seems like it needs an upgrade.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
sjk7301948 We are sorry to hear that you did not enjoy yourselves. But, thank you for taking the time to review your stay. Sincerely Cathy Sales Manager

"Friendly, Comfortable Stay"

4
09/08/2018

We stayed at this BW over the August long weekend which is a busy time for a hotel. However, the staff remained friendly and helpful. The breakfast buffet was well done with something for every morning appetite. We tried the restaurant one night and the food was good with fast efficient service.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Allayne E Thank you for taking the time to write this review , we do appreciate your comments, and happy to hear that you enjoyed your stay with us. We hope to see you again in the future. Sincerely Cathy Sales Manager

"A Must Do"

5
07/08/2018

Whether you try one of the fantasy rooms or not... this is a hidden gem..we have stayed in both... it is worth every penny.. the food at both restaurants is wonderful...the staff were very helpful..we had a trying situation this past weekend but they did their very best

"Just Amazing"

5
06/08/2018

There's not much to say about it, i just enjoyed every minute of my stay here. I stayed in the NorthernLights Suit and it was amazing! Staff very friendly, the room was clean, the food was good..... Can't wait t'ill next visit!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Cristina C Thank you so much for the raving review, we really appreciate and we do appreciate you taking the time to share your views on our hotel. Sincerely Cathy Sales Manager

"excellent place away"

5
04/08/2018

we stayed here for one night, wish we could have stayed more. Fanastic place and fanstastic people. I will return. Rooms were great, we had a king size bed room with a jacuzzi, Staff was great all around. Great outdoor pool.

"Great hotel"

5
03/08/2018

Clean and big rooms. Free breakfast and WIFI was great. Staff was friendly and quick to help. Restaurant was very nice. Quick drive to downtown. Pool was nice and warm. Room had a fireplace and two queen beds.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
sjaaenglish Thank you for taking the time to write this review, we are happy that you enjoyed yourselves, and we hope to see you in the future. Sincerely Cathy Sales Manager

"An oldie but a goody"

4
02/08/2018

Located a few kilometres from the centre of town, this handsome and well-maintained twentieth-century rustic-themed hotel provided for a comfortable and convenient family stay. Perfection eludes it but at the room tariff it would be hard to do better in this part of the country. The good: courteous and efficient from desk. Spacious and well-appointed guest rooms that carry enough of the rustic theme without overkill. Most things expected were there and they all worked as expected. The beds were comfortable, the linens clean and crisp and we were all able to find pillows that worked for us. The included wifi worked well on all our devices. Breakfast is a well-serviced, better than average, 3-star chain hotel buffet affair. There's plenty of onsite parking in close proximity to one of the hotel's entries. Our grandchildren enjoyed the (seasonal) outdoor swimming pool. The not so good: we had two rooms and both had very small bathrooms. Indeed, a couple square metres of the commodious guestrooms could easily have been donated to the bathrooms with no loss of amenity to the former and to the considerable advantage of the latter. Unoccupied power outlets are at a considerable premium in the rooms so expect to queue up your devices for charging. There was no microwave in either room and the device provided to boil water was infinitely more complex and considerably inferior to a simple kettle – which the hotel apparently could not supply.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Tedstravelblogs Thank you for writing this review, and we appreciate the feedback, we are happy to see that you enjoyed the room and pool area, and that breakfast was satisfactory. We do not do microwaves in the rooms nor do we do kettles, but we do have 2 restaurants on site that can provide hot water and most of the time we have someone that can run it to your room, we just need a call from the guest and we can get it delivered. We are happy that overall your stay was a pleasant one, and hope to see you again in the future. Sincerely Cathy Sales Manager

"Class act this time and every time."

5
02/08/2018

Over many years I have made the BEST WESTERN FIRESIDE INN my home away from home in Eastern Ontario. I travel a great deal on business. The team here are genuinely coordinated and savvy about customer service, seamless care, and quality.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
davidjohnschleich We appreciate your loyality not only to the brand, but, to our location.We are happy to welcome you back time after time. See you soon! Sincerely Cathy Sales Manager

"Hotel to stay at when in Kingston"

5
02/08/2018

Excellent experience, check-in / check-out was very professional. As other reviewers have mentioned the rooms are a little small; however, cozy especially with the fire place in the room. They have a wood lodge atmosphere to them (some people describe this as kitchy). Complimentary hot breakfast was nice (could have had more offerings). Great location off the 401 and situated well for the downtown Kingston attractions.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
kwiklsc Thank you for taking the time to write this review we are delighted that you enjoyed your stay and we hope to see you again. Sincerely Cathy Sales Manager

"Absolutely beautiful setting"

5
02/08/2018

Stayed overnight, had a lovely large room, couch to sit on, computer desk, lovely bed. Clean, impressive, great staff, great breakfast, my only wish was a sweet pastry. Handicapped book first floor!!!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
lories866 Thank you for taking the time to write this review, we appreciate your time and compliments. See you in the future! Sincerely Cathy Sales Manager

"Tired hotel, needs some upkeep... but space fans should book the NASA fantasy suite!"

3
25/07/2018

Good location off highway for stopping through. While the lodge style was kitschy and I imagine fun for kids, all the stuff animal head 'trophies' in the bar/restaurant were off-putting to me. It was also in need of renovations, things seemed very old and tired and not always in a good way. Our room door's deadbolt lock didn't work and the chain lock seemed ineffective (and slightly broken), so even though the door locked when closed it didn't feel very safe although I'm sure it was fine. The breakfast buffet was excellent and the people working at breakfast were very friendly. We didn't know it when we booked, but there are a few fantasy suites, and one of them is like a NASA moon landing (we saw pictures) and totally out of this world, really I've never seen a hotel room like that before.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
em1232017 Thank you for taking the time to write this review, we are happy that you enjoyed yourselves in Tom's Place(Cabin Theme) lounge, It definitely has the log cabin feel. The Fantasy Suites are very unique, we have 4 themed suites in total. We do hope that you will return to the hotel in the near future. Sincerely Cathy Sales Manager

"Lovely Place to Stay But No Elevator"

4
20/07/2018

This was a good place to stay, however, an elevator to the second floor would have been helpful. The hotel was undergoing some work at the front door, so parts of the front were blocked off, however, the lobby and hotel were fine and there is a restaurant that we found to be excellent. Hotel staff very pleasant and helpful.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Diane F First of all thank you for this review, we do apologize for the construction, unfortunately, a roof has to be replaced during the summer months.We are happy that you enjoyed your experience in the restaurant and that we met your expectations. We do hope that you will see you again soon. Sincerely, Cathy Sales Manager

"Practical choice for business travel"

4
16/07/2018

The hotel was not luxurious, but it clean, comfortable, and the staff that I encountered were very pleasant and professional. Over all, it is a very acceptable and practical choice for business travel.

"Two-story hotel; no elevator; lodge-type decor"

4
14/07/2018

It's been a long time since we stayed at a hotel that did not have an elevator, so our second-floor room was a bit of a challenge with our luggage. Our room had a fireplace, which would have been lovely if it weren't July. The decor in the hotel is lodge-like, which is interesting in its own way, but definitely not typical these days. We ate at one of the two restaurants on site and had good food. It seemed that the water temperature in the shower was temperature-controlled, which was not quite hot enough for me but fine for my husband. There is an outdoor pool which is completely surrounded by a fence that is not see-though; we did not visit it. Plenty of parking. Location is not close to the downtown area, but was fine for our needs.

"Best Western Fireside Inn"

5
14/07/2018

Lovely quaint inn,decor is super cute..rooms are very nicely decorated. Toms Place..located in the Inn is a definite must visit. The food is excellent,the decor is awesome! Staff is very friendly and eager to please. No elevator to the second floor so if carrying luggage upstairs,please ask for first floor room!

"Lovely hotel"

5
13/07/2018

Had the pleasure of staying one night. Hotel also has good restaurant on the premises. Well appointed room with fireplace. hotel staff were friendly and welcoming. Beds were comfortable with good quality linens.

"Gone down hill"

3
12/07/2018

This used to be the place to stay in Kingston when you wanted a romantic weekend away . It's now so dated and worn looking ! The price does not reflect this as we payed the premium rate we payed years ago when the decor matched the decade we are in .

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
sandbay We are sorry, to hear that you did not enjoy your stay with us. Thank you for taking the time to write this review, we appreciate the feedback. Sincerely, Cathy Sales Manager

"excellent hotel, home away from home"

5
09/07/2018

It is obvious that this owner loves his hotel. Beautiful flowers in window boxes, watered every morning, fabulous rooms made to be like your home, with bookracks filled with books, and a breakfast room that must compare with one of the best in the world. Attention to detail, friendly service in breakfast room, always a smile on their face. When asked who the friendly person is that runs that part of the hotel, I was told he has been running it for more than 20 years, and the hotel has been owned by the same owner for 40 years. It is obvious in the attention to detail. Also extremely dog friendly. I would not hestitate to recommend this hotel to anyone.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
103elze Thanks,for the wonderful review, we do appreciate the comments, and so happy that you enjoyed everything about the hotel. We look forward to your return. Sincerely, Cathy Sales Manager

"Very Unique Hotel"

5
07/07/2018

We had a magnificent stay at this hotel recently. The hotel its self is very unique as you can tell by looking at photos of it. I have never seen a best western with this look in the past, and I am very glad we decided to stay. We had booked our stay for 1 night using points and upon arrival the very nice lady at the front desk acknowledged our Diamond Select status immediately and even offered us an upgrade to one of their fantasy suites, which was shocking as I almost never receive anything at Best Western hotels, if they acknowledge it at all. So a special thank you to her, you really made our stay. I wish I had her name to mention here. We chose the "Flight Of Fantasy" room as my girlfriend really liked the look of the bed. You enter a special key-card required area to get to the fantasy suites which felt special to begin with. Once we finally found our room we couldn't believe how incredible it looked, the air balloon bed was huge, from the floor to the ceiling. The room had 2 levels with stairs and a fireplace half way up. The upstairs had a couch, a sauna, and a big hot tub. The room was much better than it looked in the photos. The room was a bit dated which is something I have read in other reviews but it does add to the feel of the hotel. Usually I would say it is a negative but in this case I guess I liked it. We didn't receive any chocolate covered strawberries or sparkling wine as other have said they received but that may have just been because we were upgraded, I'm not sure. We will definitely come back to this Best Western and try a different suite next time.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Andrew B Thank you for the wonderful review, we do appreciate you taking the time. And yes, with the upgrades the breakfast is included but not he other purks like the champagne and strawberries and the voucher for the restaurant, they are added when the room is not an upgrade. We do hope that you choose to stay here again and try one of the other suites and get all of the inclusions. Hope, to see you soon. Sincerely, Cathy Sales Manager

"Very nice stay"

4
05/07/2018

Short and simple. My wife and i stayed at the Best Western Fireside Inn for 2 days. Friendly staff. Clean rooms. Quiet. Nice outdoor pool. This came in handy as the temps. were in the 30's. Good breakfast...included. A 5 to 10 minute drive to the waterfront (downtown). Hotel is a bit dated. Bathrooms are on the smaller side. If ever in Kingston we would stay here without hesitation.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
popeye001 Thank you for the wonderful review, we are happy that you enjoyed your stay with us, and yes it was to hot, that's when you really appreciate a pool. We hope to see you again in the near future. Sincerely Cathy Sales Manager

"Outta this world"

4
04/07/2018

We unknowingly booked the outer space room in the fantasy suite section of the hotel. Aka "Tranquility Base". I thought it was a spa theme haha Anyways, it was so legit and creative; I think kids would love it. Or a even an adult space fan. The room was huge (2 stories) it was clean and comfortable. The bathroom was a little dated but fine over all. Staff was super friendly and helpful. I enjoyed dinner and breakfast at Bistro Stefan, well done I think. Definitely a stay I'll always remember and for good reasons only. Thank you!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
hil08 Thank you for writing this review, and we are happy that the theme was a welcomed surprise Thank you for the kind words, and we hope to see you again. Sincerely, Cathy Sales Manager

"quaint and friendly"

4
27/06/2018

Stayed here not long ago, very large room, overlooking a lovely pool, friendly and helpful staff, near to station and airport and not far from downtown, Wonderful breakfast included in price, although evening meal was a let down and expensive.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
sprog Thank you for taking the time to write this review, and happy to hear you enjoyed your room and the staff, sorry, that we did not meet your expectations with the dinner. We do hope to see you again. Sincerely, Cathy Sales Manager

"It's a bit dated but it's a quaint hotel"

4
25/06/2018

I stayed one night at this hotel recently, it is only a few kilometres from the Kingston Via Train Station. The hotel is a bit dated and the room had a bit of kitschy grandmother's basement vibe, but it was still very nice and comfortable. There was fireplace in the room, which gave a nice ambience on a the cool evening, the room was clean, the bed was comfortable. The was a sofa and coffee table in the room which made relaxing by the fireplace very easy. There was nice selection for breakfast, it was tasty and the staff were very friendly. I would consider staying in this hotel again, should I find myself in need of an overnight place to stay in Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Terri O Thank you for taking the time to write this kind review, and we are happy that you enjoyed the room and breakfast, we do hope to see you again in the near future. Thanks, Cathy Sales Manager

"Great Stay"

5
21/06/2018

We found Fireside to be an excellent choice for BW. The checkin was fast and efficient. The checkin person was very friendly and helpful. She spent time going over the interesting points in Kingston and helped us determine the best sights to see. Our room was excellent and spacious. Plenty of towels and the bed was very good. We would highly recommend this inn.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Dave L Thank you for taking the time to write this review, we are happy to hear that we met all of your expectations. We are happy that you would recommend us to friends and family. We hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Not What It Used To Be"

2
19/06/2018

Quite disappointed in our stay this time. We have stayed at the Fireside Inn on numerous occasions and it certainly isn't what it used to be by any means. Everything now is on the cheap. Two towels. Only enough coffee in the room for one cup of coffee each for two people. No extra blankets. Extremely poor selection of television stations and not high definition. Basic cable package. Breakfast included. Glasses for orange juice and water were the size of shot glasses. Poor selection of bread for toast. Small bowls for fruit salad. Cream for coffee tasted like condensed milk. Coffee was terrible. Added $100.00 charge onto credit cards for incidentals without informing us verbally at checkin or in confirmation email. Not sure I will be going back. Too expensive for what you are receiving.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Heather T Thank you for your feedback , we will certainly look into the items you mentioned. I'm sorry that we did not meet your expectations and hopefully we will see you back at the Fireside Inn, in the future. Sincerely, Cathy Sales Manager

"Great stay"

5
17/06/2018

This is our second time staying at a Best Western and we were not disappointed. Check in was efficient and staff is friendly. There are only 2 floors in this hotel. When I saw it from the outside I thought it was a motel. I was pleasantly surprised. We stayed on the second floor. There are no elevators so if you have mobility issues than your best to stay on the first floor. The whirlpools suites are on that floor. We got 2 keys to our door and you just tap them and they automatically worked. Better than the swiping version. Our room was clean and we stayed in the east entrance. There is an ice machine and vending machine on the floor as well as an exercise room. There is also an outdoor pool which opens at 9 and you need you room key to get in. I have no complaints about my room. I liked the wooden crown moulding and wooden wainscoting and all the wooden furniture. It had a cozy cottage feel. Our room also came with a fireplace. The tv was huge. We had 2 phones in our room, lots of lamps. There was a coffee/tea station and they put the 4 creamers in the fridge. We got an ice bucket. I like the night light on the floor. The bathroom had a feature that I never had before - a heat lamp in the ceiling. It keeps the bathroom a little warmer. The tub/shower was easy to get in and out of. Skid free and a dual shower head. Plus a shower curtain where you can see through on the top. Lots of shelfs in the bathroom. And a fan. I have stayed at 5 star hotels that weren't as nice as this room. There is no room service. And I would have liked the body towels instead of the medium towels and a bottle of water. Those are just suggestions. I can live without it. There is free wifi and complimentary full breakfast. Parking is free. This hotel has two restaurants, Tom's place and Bistro Stefan. The breakfast buffet is in the Bistro Stefan. I would definitely stay here again and I totally recommend this hotel.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
sheila270 Thank you for taking the time to write this review, we appreciate the kind words, and that we seemed to have met all of your expectations, we do look forward to seeing you again. Sincerely Cathy Sales Manager

"Wonderful Comfortable Hotel"

5
16/06/2018

We spent 2 nights at this hotel in a very large clean room with lovely fireplace, comfortable bed, friendly and helpful staff and two amazing restaurants (a pub and a bistro). There is no need to leave the property to eat, as both restaurants have great food! The breakfast buffet is included and the parking is free, which is always a bonus. While it's located on a main street, it is very quiet with no traffic noise. It also has a lovely outdoor pool and patio area. Except for a detour due to construction, it's very close and easy to get to downtown Kingston. We would definitely stay here again.

"Business trip made so relaxing"

4
14/06/2018

Spent 2 nights at the Fireside in Kingston for work. Spacious room, comfortable beds, good sized outdoor heated pool, 2 great restaurants on site (had dinner at the Bistro and was sooooo good) but the best part of the stay was the staff - so helpful, welcoming and accommodating.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Brenda T Thank you for taking the time to write this review, we are happy that you enjoyed your stay with us, so you can't help but come back when you are in the area. Sincerely, Cathy Sales Manager

"The place to stay"

5
07/06/2018

We stayed here several years ago and not much has changed. Reception was friendly and helpful and were aware of our last stay and gave us the same room, that is service. The room was clean, spacious with a whirlpool bath adjacent to the lounge area with a separate bathroom and w/c with the bedroom separated to the rest of the room. It is a very quiet hotel with no traffic noise that we were aware of and conveniently located for local attractions. With two restaurants attached, you have everything you need. there is a first class breakfast served in Stefan Bistro, which is probably one of the best we have had. We would always stay here when visiting Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
phil52_10 Thank you for the kind review, and we are happy that we able to meet all of your expectations.We are proud of our breakfast, there is something for everyone, you will not leave hungry. We look forward to your return in the near future. Sincerely, Cathy Sales Manager

"Jtru"

5
03/06/2018

Loved this hotel. Four poster bed and a fireplace. Restaurant was very unique and food was excellent. Staff were friendly be and very personable. We're planning on coming back and will stay at least two nights.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
berniebear47 Thank you for the wonderful review, we appreciate you taking the time to post it. Hope to see you soon. Sincerely, Cathy Sales Manager

"Awesome stay"

5
24/05/2018

Stayed one night in a king room bed was firm and comfortable. Had dinner in the bistro had the guest special rib steak cooked nicely ceasar salad was outstanding and all for an adorable price. Complimentary Breakfast in the morning was perfect. This was our 3rd time starting here would return for a 4th.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Sonja L Thank you for taking the time to write this review, we do appreciate the compliements, and we do hope we will see you on your 4th return to the property. Sincerely, Cathy Sales Manager

"Great place to saty"

4
24/05/2018

A must visit place with deep root in the Canadian culture which has a lot to offer. Great location, country style environment, great service and hospitality. Great service, clean rooms and best value for dollar.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
alkaysami Thank you so much for the kind words, its nice to hear that we are a "country style: environment. Hope to see you again real soon. Sincerely, Cathy Sales Manager

"poor meal especially the salad"

2
24/05/2018

After a long deliberation on where to eat on our only night in Kingston we picked the Fireside Inn. It looked lovely with interesting decor of a log cabin. I was then surprised at the meal of fish and chips. I substituted the fries for a caesar salad that was made up all outside leaves, no bacon, tiny croutons and too much dressing. I informed the server and they gladly gave me a tossed salad. No better. Again, all outside tough leaves. I doubt we will back that way again. We did not stay there in a room.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Tass49 Thank you for writing this review, and I will make sure that it gets brought to the Chef's attention. Sincerely, Cathy Sales Manager

"Very cosy"

5
22/05/2018

Cosy, clean room. Good location and parking. Nice restaurant on site, style of a log cabin. Lovely place. Shame no lift to carry luggage upstairs. Gym is small but exists. Fireplace in the room and bed was comfortable

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
holidaytrip2018 Thank you for taking the time to write this review, we are so happy that you enjoyed your stay, and yes, we do not have a elevator , then again we are only 2 floors, someone is normally around to help carry luggage if required. We do hope that you will return in the near future. Sincerely, Cathy Sales Manager

"Fake Fireside"

3
21/05/2018

In general the experience was OK. It's an old 3 star off the road motel. It has two long wings and two stories. If you have heavy luggage insist for the ground floor. There is no elevator and no one to help with your suitcases. Breakfast is basic, but better than chain hotels breakfast in the USA. They name it "Fireside Inn" and in many posts there is a fireside seen in every room. In fact It is an electrical fake fireside that produces no fire and no heat. It works on a timer that stops every 60 minutes and totally off when the lights are off. Rooms are renovated but some furniture will remind you of your grandparents old closet. Staff is friendly and helpful. Restaurants are nice and good, and as a matter of fact I had one of the best steaks I ate in my life.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Urido Thank you for taking the time to write this review, we are located on the main street of Kingston at the west end a few blocks south of the 401, the hotel has been here for 45 years plus so alot of people are familiar with us. We are happy that you enjoyed your breakfast with all the options, not found as you say at most chain hotels. And yes, we are called the "Fireside Inn" as we do have a fireplace in all the rooms, plus a woodburning fireplace in Tom's Place. The electric fireplaces were added years back, this was our giving back to the environment, doing our part. The timers are in place, due to most people wouldn't bother to shut them off, like the t.v. when they left there room, this way we are not wasting electricity and damaging the environment. We all have to do our part, right? Happy to hear that you enjoyed the staff and had the best steak of your life in the Bistro. We do hope to see you again in the future. Sincerely Cathy Sales Manager

"Cozy room"

5
20/05/2018

Very clean room. Room had a fireplace and a sofa. Enjoyed the ambiance of the fireplace and the look with the brick wall. Costs $14 (including tip) to take a cab to the waterfront. Friendly front desk staff. Breakfast buffet has a nice selection.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Sweaterlady27 Thank you for the kind words and we hope to see you again soon. Thanks, Cathy Sales Manager

"Vacaction May 2018"

5
17/05/2018

Super clean room and we enjoyed having coffee on the deck prior to our wine tour. The complimentary breakfast is amazing! The muffins were out of this world and it was great to have the option of fresh waffles.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
thewillherd Thank you for your kind words , hope to see you in the future. Sincerely, Cathy Sales Manager

"Very nice hotel"

4
14/05/2018

We stayed there for one night, the room was very nice, with a fireplace and a fridge. Nice and clean and quiet, a bit far from downtown but easily accessible by car. Breakfast was included and was composed of the usual : scrambled eggs, sausages, toast, bagel, waffles, cereal and some fruit. Nothing out of the ordinary but quite decent.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
HeleneC819 We are happy to hear that you enjoyed your stay, and yes we are 10 -15 minutes to downtown depending on the traffic or a 45 -60 minute walk to the very bottom of Princess Street. And I would have to say for an included breakfast, our hot and cold breakfast buffet has alot to offer. We hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Great spot"

5
14/05/2018

This is our go to place in Kingston. Easy access from the 401 and easy access to downtown if you want. Quiet and clean rooms and comfy beds. Toms place is a great resto/bar to have a drink and supper. No complaints!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
John B Thank you for the kind words, and we look forward to your next stay with us. Sincerely, Cathy Sales Manager

"Perfect for a long weekend"

5
14/05/2018

Have stayed at the Best Western Fireside for many years and have always been extremely satisfied. We particularly like the ambiance and convenience of Tom's Place. Perfect for a late afternoon drink or a dinner. Excellent steak and fries.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
meredith775 First of all, thanks for taking the time to write this review, and we are happy to hear that we keep you coming back. We look forward to your return. Sincerely, Cathy Sales Manager

"Great place to stay in Kingston"

1
12/05/2018

The room were well appointed and very comfortable. The staff were friendly and I would definitely pick the Best Western next time I am in Kingston. The breakfast buffet was excellent and added real value to the visit.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
billelli0tt Thank you for the kind words, I am curious as to the low score! Was there something that we missed? However, I do hope that you will return, in the future. Sincerely, Cathy Sales Manager

"always a pleasure to stay here"

5
11/05/2018

The staff and the stay are always a pleasure. I have a choice to stay anywhere and I choose. The fireside is quaint, quiet and not the generic clinical hotel room that I see as a business traveller. I enjoy

"Good value, convenient location"

4
08/05/2018

Hotel is well situated to get to all parts of city easily. Staff are extremely helpful and friendly. Restaurants offer better than average food. Decor is a little dated, but very clean and comfortable.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Shirley G Thank you so much for the kind words, we do appreciate your comments, and we do hope that we can welcome you back in the near future. Sincerely Cathy Sales Manager

"Comfortable"

5
03/05/2018

I was very happy with my stay here. Comfortable bed. Nice fireplace in the room. Room was larger than expected. Breakfast was great. Had dinner in the restaurant; it was good. I will be staying here again next time I am in Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
CndTrvlr042 Thank you for taking the time to write this review, we appreciate your comments, and we look forward to welcoming you again, in the near future. Sincerely Cathy Sales Manager

"Very nice staff and perfect services."

5
30/04/2018

Very nice old fashion hotel with renovated rooms. You will find small book shelf with old books that you could read near the fireplace. I am sure that breakfast with service you will enjoy, try it. In this hotel located 2 restaurants. One is Tom's Place, old fashion decoration with real wood big fireplace, very good service and big bar. Ask about favourite meal. Each day they preparing special plate for the guests. Second place is Bistro Stefan, classic restaurant with very good service. I would like to refer to visit both side. You will like it. Thanks to all staff that doing work fast, clear and always ready to answer to any your question with real smile. They enjoying what they are doing and they looks happy, as one big family.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Galust2003 Thank you so much for taking the time to write this review, we are so happy that we have met your expectations, and we hope that you will continue to stay with us , when you are in the Kingston Area. Sincerely, Cathy Sales Manager

"Fireplace Ambiance at Fireside Inn"

4
30/04/2018

This quaint lodge like Inn, is the perfect place to relax with all necessary amenities you could need for a short stay. The onsite Pub is cozy and inviting, great food and menu options. The Fireplace is a lovely added touch with 4 poster King beds should you choose this room. Easy and accessible parking, close to rooms and free breakfast in the morning.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Cheryl K Thanks! for the wonderful comments, we do appreciate your feedback. And we hope that you will continue to stay with us when you are in town. Sincerely, Cathy Sales Manager

"comfortable accommodation, clean, close to medical facilities"

5
25/04/2018

We stayed near the east entrance so straight in to our room, no stairs, close to the parking lot. Quiet, comfortable and a fireplace in every room. We were a 10 minute drive from Hotel Dieu and only 15 minutes from KGH. Friendly helpful staff, from the front desk to housekeeping to the breakfast and lounge staff. Lots of lights, great shower with 2 heads (like standing in the rain). Shower curtain on an oval track so, although the tub is small, there is plenty of room to wash without being impeded by a clingy curtain. Exhaust fan, heat lamp and shaving/make-up mirror that shows every flaw. Towels were soft and cushy. Great smelling shampoo, soaps etc. Comfortable loveseat across from the fireplace and well-lit desk with office chair. Good size TV. Beds were comfortable with lots of pillows.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
margaretm364 Thank you for taking the time to write this review, we are so happy that you enjoyed every aspect of the room and the hotel itself, I can sense that you will be back, and we do look forward to greeting you again. Thanks, again Sincerely, Cathy Sales Manager

"Hotel - Very Good - The Restaurant - Not So Much"

3
23/04/2018

We quite enjoyed our hotel stay, but the restaurant experience left a lot to be desired. Pool quality food and inexperienced service. One meal was very good, the other was disgusting. When we identified the problem the server was oblivious to the problem, replaced the meal but did nothing to correct one person having a meal and the other not. She did little to correct the situation. We will not go to the restaurant again.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
danielmC4557QH First of all thank you for taking the time to write this review, we are happy that you enjoyed your stay at the hotel, I do apologize for the experience that you had in the restaurant, I will pass this review to both of the restaurants as I am not sure which one you dined at. We do hope that you will return to the hotel. Come in the summer, with the pool open and the flowers in bloom, it is a very inviting atmosphere. Thanks again for your time. Sincerely, Cathy Sales Manager

"Excellent Stay"

5
14/04/2018

The staff was excellent to deal with on check in the girl was extremely helpful,the food was excellent,we left our cell phone in the room and the staff went out of there way to go back to the room and locate it for us. we will definitely be staying at this location again . definitely a 5 star rating

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
fishwalleye We are so happy to hear that you had a good stay with us , and we do appreciate the review. Thanks, for staying and we do hope to see you in the near future. Sincerely Cathy Sales Manager

"R&R&R&R&R"

5
11/04/2018

For a great time: Room, Refreshment, Relaxation you can't beat the Fireside!! The Renaissance suite with double shower, double whirlpool was a romantic space to recharge. Dinner at Stefan's Bistro was awesome as usual and the top drawer service provided by Bruce was a highlight to the meal...oh, and the creme brulee!! A peaceful night and then the fantastic complimentary breakfast is which second to none anywhere, not even off the menu breakfasts...because I have had them all!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
ronzodd Thank you so much for the wonderful review, it seems we met all of your expectations. You will have to come back and try one of the other suites, they are all one of a kind. Thanks , Again Sincerely, Cathy Sales Manager

"Fireside Inn"

5
09/04/2018

At the 5 locations I have stayed this year, Fireside Inn currently ranks number one. I look forward to coming back and trying one of their fantasy rooms. What made the experience most enjoyable was the location in the city of Kingston and the dining experience I had for breakfast and their special Surf and Turf I had my first evening there.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Frank T Thank you so much for this lovely review, we are happy that we met all of your expectations, and we do look forward to welcoming you back to the hotel. You will really love the Fantasy Suites if you have the opportunity to stay in one, or we would be happy to have to back in a standard room, just knowing that you will return is great! Sincerely Cathy Sales Manager

"Great stay great restaurant"

5
08/04/2018

Pleasant surprise .. rooms good, bed comfortable, hotel was quiet, which we enjoyed. Pub great decor... Restaurant was fabulous - best Caesar salad I've ever had, prime rib cooked to perfection. Mike the chef cane to table ... would go back.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Beverley M We are so happy that you enjoyed your stay with us , and that we lived up to your expectations , and I will make sure that Mike the chef and his staff get a copy of this review. Again, thank you for taking the time to write this review, and hope to see you again. Sincerely, Cathy Sales Manager

"Great value!"

4
06/04/2018

Good quality. Excellent value for family stay. Cozy hotel with good service. No extra parking or other fees. Decor is dated, but comfortable rooms, beds, and atmosphere. Breakfast and service was good.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Mary L We are all so happy to hear that you enjoyed your stay with us, and that you were pleased enough by us , that you took the time out of your day to write a review. Sincerely, Cathy Sales Manager

"Home away from Home."

5
04/04/2018

Traveling for work puts me here very frequently. The whole crew, from the front desk to the maintenance staff, make this my favorite hotel. The restaurants are fantastic with multiple choices. The complimentary breakfast is great. Amazing job. Thanks again!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
sperry2018 Thank you for taking the time to write this review, we are so happy to hear we are your favorite hotel. See ya soon. Sincerely Cathy Sales Manager

"Going Back For Sure!"

5
03/04/2018

From the moment I seen the website I knew this was the place to stay. A fireplace in every room! Extremely clean rooms, free parking and a hot breakfast buffet which had plenty to choose from. The staff are friendly and the bar/lounge is very cozy with lots to see and again a nice fire to enjoy!!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
andreaheib Thank you for taking the time to write this review, we do appreciate your kind words. We are happy to hear that you will return. Sincerely Cathy Sales Manager

"We'll be back"

4
01/04/2018

Wonderful place, felt like we stayed at a cabin in the woods. Clean rooms that are nicely laid out, beds are comfortable, pillows could be better, but we still slept fairly well. The continental breakfast was excellent. Happy, friendly, yet professional service. We docked a point because the lounge food wasn't that great for the price we paid, although it's highly possible if we'd ordered something else it may have been better. We liked the hotel so much we stayed again on our return trip. Would recommend this hotel to anyone looking for a place to stay while in Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
mrensen Thank you for writing this review, we are happy that you would recommend us to your friends and family. Sincerely, Cathy Sales Manager

"Overnight stop in Kingston on our way to Ottawa"

5
28/03/2018

They recognized us as Diamond Members and upgraded our room to a suite. It was very nice and had a lodge feeling. Breakfast was included which was very good and appreciated the atmosphere in the dining room.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Gloria W Thank you for your kind words, and we thank you for being a rewards member, we look forward to seeing you again. Sincerely Cathy Sales Manager

"Best of the Best"

5
26/03/2018

Admittedly I haven't stayed at Best Western in years if ever, I didn't plan it that way but most of my reviews are from Marriot based hotels or La Quinta. It's actually been a long time that I stayed at another chain, mostly because for work they book at other chains so I review those locations. This time I had to be in Canada on my own accord to fix an antique speaker up in Kingston, ON. A friend of mine and I had to keep switching dates to meet so I had to get a room of Priceline so they chose this hotel. I don't like to book through third parties as the chain's website is often a better deal nowadays. The days of deals on the internet are gone and I feel the share the same databases. I didn't have a choice as hockey tournaments were going on and everything was booked. At any rate I drove up to Kingston, ON this past Friday 3/23/2018. I got to the hotel and parked in the East entrance. There is a West entrance also but it is because of the way the hotel is designed. The guest attendant was great and she suggested I sign up for the rewards program. I always do this as the benefits can be good. I got room 229 on the second floor with room keys and breakfast vouchers. I walked through a maze of corridors and found my room. The hotel is 45 years old and the hallways are tight. The first thing I noticed as the hotel probably had a makeover at some point. Things looked pristine. One thing to note is how clean everything was. I have stayed at a lot of hotels and this was a great thing to see. The rooms are small and tight also but laid out in such a way that it works for what it is. The fireplace is a nice touch. I had one problem, an alarm kept going off and I thought it was the TV. It was the room's safe that was indicating batteries needed to be changed. Someone from downstairs came up and replaced them. It wasn't a problem or anyone's fault. I didn't need it anyway but they were very attentive. I had to leave to go so I didn't stay in the hotel hardly at all. The bathroom facility in the room was pristine as well. It felt a little cramped but given the age and the kind of place it is I took that into account. There was a coffee make, soap, toiletries and the complimentary towels also. The shower had a cool attachment for dispersing the water. The temperature for showering was perfect. The bed was very well made with a refrigerator in the room also. I slept well for the 6 hours I got to sleep. It was quiet but I had to be up at 6 the next morning to go to my friends place. I didn't get to experience Tom's place or the free Buffet as it was a shotgun trip up and back so I can't comment on those places. I also didn't work out in the exercise room but it was open on the second floor. I checked out at 6:30 AM on 3/24/2018. Since I couldn't use the vouchers (bistro opens a 7 AM on the weekends) the attendant packed me bottled water, a banana and a granola bar. That was a nice touch. After reading reviews here is looked as people had similar experiences. As I said I wasn't there that long and I didn't get to experience all of the facility but for what I was there for it was great. It almost reminded me of traveling in the 70's with my parents in Canada and those are some of my best memories so staying here reminded me of that. I hope the management/staff can keep up the good work in this competitive time in the travel business.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
EmpireState39 Thank you for taking the time to write this review, we do appreciate every word. Sorry, that you couldn't spend more time at the hotel to enjoy the other amendities such as breakfast and the fitness area. We are an older hotel, but, we certainly are very proud of our appearance and of our staff. We thrive on reviews such as yours, and if we can bring back good memories just once for all of our guests, that would something we should, and are proud of. Hopefully, we will see you again. Sincerely Cathy Sales Manager

"Awesome"

4
19/03/2018

Stayed in the space theme suite. AWESOME THERE WAS A ROCKETSHIP AND COOL LIGHTS AND A HOTTUB AND A SAUNA ALL IN YOUR ROOM! it is a must. Would love to go back but with a group of friends. Only complaint is there was a huge hornet in our room attacking us and then a huge spider in the bathroom. Also there were no windows in our room. I know there were no windows to keep the space theme but there should be the option to open a window so you can look outside.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
774robin Thank you for taking the time to write this review, we are happy that you enjoyed the room, sorry, about the hornet in the room, and your right there are no windows in space, hence the darkness and no windows. We hope that you will return and try one of the other Fantasy Suites. Sincerely, Cathy Sales Manager

"Great stay"

5
16/03/2018

Very nice hotel with great service and accommodations. Breakfast was included each morning, which was great. Staff is very friendly and hotel was very clean and maintained. Free parking was also a bonus.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
meganlogan2018 Thank you for the kind comments , we are happy that you enjoyed your stay, we hope to see you again soon. Sincerely, Cathy Sales Manager

"A great getaway"

4
15/03/2018

We spent 2 nights in March at the Fireside and really enjoyed it. The hotel has been there a long time but they have kept it in really good shape. We had the kingsize with fireplace (it's a fake fireplace). The bed was really comfortable but if you stay in some of the more modern hotels, you will find the bathroom quite tiny. The hotel is quiet, clean and well managed. The staff were all very happy to serve. The free breakfast is a great deal... it's a hot buffet and not the continental that most hotels provide. There's something for everyone whether you want to eat healthy or load up on waffles and sausage. My one suggestion is that since this is more of an "in room" getaway that the TV packages should be updated. The channel selection is limited and there are no Hi Def channels. The TVs are flat screen but they could be updated and larger. We enjoy a movie or two on our vacations but the picture quality and selection I would rate as fair. The location requires a car if you are looking to shop or explore some city restaurants. We did not try dinner at Tom's or the Bistro. Tom's looks like a cozy bar atmosphere. We will return to this hotel. A great place for R & R and great value for your $.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Mark S Thank you for taking the time to write this review, we do appreciate your feedback, happy to hear that you enjoyed your breakfast and the guestroom,the electric fireplace is more for ambience, and just a little heat. We hope to see you in the near future. Sincerely, Cathy Sales Manager

"Amazing!"

5
13/03/2018

Dinner was amazing at the bistro loved that we paid for an all inclusive night in a suite we had no stress was a beautiful couples night out. I highly recommend this hotel to all it's a great night away beautiful inside and out loved it we will be back!!

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
karoberts2018, Thank you for taking the time to share your experience with us on TripAdvisor. We are pleased to know you have a lovely couples night out and we appreciate the glowing recommendation and warm compliments. We hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Friendly staff and well maintained hotel"

4
12/03/2018

We have stayed here twice during the past year. While it is an older hotel, it is well maintained and rooms have been upgraded. Both times we stayed we had a fireplace in our room which is a nice touch. And breakfast is included which is nice. The staff are very friendly.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
KathandArn Thank you for taking the time to write this review, we do appreciate your comments. We are happy to hear that we met your expectations and that you enjoy your time spent with us, see you in the future. Sincerely, Cathy Sales Manager

"Comforts of home!"

5
03/03/2018

We stayed for just one night in a standard room which offered an old style decor of comfort which felt like home. The bed offered an extremely comfortable sleep and in the morning you are greeted with a yummy breakfast buffet with lots of options for everyone. I would definitely recommend and would definitely return!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
larissao348 Thank you for taking the time to write this review, we do appreciate your comments. We are happy that we met all of your needs, and we look forward to you staying with us again in the near future. Sincerely, Cathy Sales Manager

"Good place for a stopover in Kingston"

5
28/02/2018

This hotel was a good place for a one night stop over in Kingston.The room was well kept, the staff were friendly, the WIFI worked well and the breakfast was fine. The hotel fully met our expectations.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Jeffrey L Thank you for taking the time to write this review, we are happy to hear that the hotel met all of your expectations, and we hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Awesome Experience"

5
24/02/2018

This is a beautiful Inn and one of the best I have ever stayed in. As you walk in the front door there are two restaurants one on each side of the desk and the smells were outstanding. This Inn has a very rustic feel about it which was a complete surprise and a very welcome one at that. Our room was beautiful, the beds were perfect and the ambience was terrific. Staff was excellent and very accommodating. I will make this my #1 Choice if I ever need another place to stay in Kingston. I highly recommend this Inn.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
TandBL16 Thank you for the lovely review, we are so happy that you enjoyed your stay, we are very proud of our staff, and our hotel. Not everyone gets the rustic feel that we are trying to achieve, so thank you. We hope to see you again in the near future. Sincerely, Cathy Sales Manager.

"Lovely, spacious room"

5
23/02/2018

Check in/out was fast & easy. Our room was very spacious. The fireplace was a nice bonus, especially in February. The bathroom is small (leaving more room in the living space) but is adequate. Breakfast was nice, although could have been hotter. Eggs, ham, sausage, hash browns, breads/muffins, waffles, juice & fruit. Good service. We also ate dinner at Tom's place which was fast & tasty.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
penguinlady59 Thank you for taking the time to write this review, we do appreciate it. We are also happy to hear that everything was satisfactory, we do hope that you will return in the near future. Sincerely Cathy Sales Manager

"Homey Hotel"

4
21/02/2018

When we come from Switzerland to make family visit to Kingston this is a very good choice for us. Nice room with fireplace, in restaurant for Breakfest, very friendly staff! However, the staff at the front desk rather ‘dry' and not especially friendly. The Manager, however, again very friendly and helpful. The ‘Bistro Stefan' has just been renovated, but we look forward on the next time and then try this kitchen. We will be back.......????????

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Gaby R Thank you for taking the time to write this review. We are happy to hear that you enjoyed your stay with us and that you will return in the future. Sincerely, Cathy Sales Manager

"Tranquility Base !!"

5
11/02/2018

Was an experience to remember will definitely be back to try another fantasy room !! Great service amazing hotel restaurant has great pub food !! Spending a night on the moon was absolutely amazing will be back to experience again !!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
BARBIE24788 Thank you for the wonderful review, it seems Tranquility Base is the room to stay in lately, all the other fantasy suites have their own little charms about them, worth giving a try in the future, I'd say. See ya again soon, we hope!!! Sincerely, Cathy Sales Manager

"A great night away!"

5
11/02/2018

One of my favourite one night mini-vacations is to Kingston, ON...more specifically to the BW Fireside Inn. While it is a bit outdated in some ways, it more than makes up this in friendly courteous service and some amazing facilities. While costly, I certainly recommend you try the Fantasy Suites for a different experience. For the 2nd time, we stayed in the Tranquility Base suite...and excuse the pun, it truly is out of this world! The bed is a space capsule, there is a space man floating from the ceiling (no red Tesla, sorry), a moon-pool hot tub and a beautiful bathroom. They have upgraded the room with home theatre style chairs for the tv-holics among us, and the room includes all the main features like hair dryer, safe, mini fridge...and of course, welcoming chocolate covered strawberries and sparkling wine. Breakfast is included with the room...it used to be you could book a time and breakfast would be delivered to your room but they have now changed that to a buffet breakfast (which was nothing to write home about but sufficient) in the restaurant. To make up for that very slight inconvenience, you receive a $20 voucher to be used in the restaurant (Bistro Stephan) or wonderfully relaxed and intimate bar/pub called Toms Place, our favourite. For your information, regular rooms are fine (but a bit dated), whirlpool rooms are nice (with their 4 poster beds), and other Fantasy Suites include Flights of Fantasy, Suzy Wong Suite, Lords and Ladies Suite, and Northern Lights. There is an outdoor pool for summer use. All in all, a great night away with a special someone...and yes, I will be back!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Craig H Thank you for the wonderful review, and taking the time to do so. We are happy to see that you mention our upgrades to Tranquility Base. And, yes we took away the in room breakfast , but replaced it with a voucher for either restaurant, so not a bad deal really, and there still is the buffet breakfast available. We hope to see you in the near future. Sincerely, Cathy Sales Manager

"Blast from the past."

4
07/02/2018

We stayed at this hotel on a stormy night in January on the way to Toronto. We wanted some comfort so we asked for a room with a jetted tub and try put us in one of the suites. The room came with a bottle of bubbly and a few of the best chocolate covered strawberries I've ever had. The suite was well appointed with a small sitting area in the front with a fireplace and 2 person jetted tub. The bathroom was large with a nice glass stand alone shower. There was a separate bedroom in the back of the suite. Overall an exceptionally clean room that looked like it was decorated in 1985. Hilarious! The breakfast buffet in the morning was the best I've ever had included in the price of the room. They have a bunch of other theme suites too. One for space travel and one with a vintage car. Weird and wonderful.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Bernard B Thank you for taking the time to write this review, we appreciate the feedback. We are happy to hear that you enjoyed your room and the little extra's with the bubbly and strawberries. And our breakfast is very tasty. Sincerely, Cathy Sales Manager

"Would definitely come back"

4
28/01/2018

Great rooms. They were large. We didn't use the fireplace. The room was already so warm. Great restaurant and bar. Great service. The only thing is I wished they had a vendor machine for some late night snacks. But other than that it was a great time.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
ChelseaPT Thank you for taking the time to write a review, we appreciate your feedback, we are glad to hear that you enjoyed the restaurant and bar, and the service was up to your standards. There is a vending machine with snacks on the first floor, just past the east entrance. The front desk should have made you aware of this, if you called down to them. But, we do hope that you stay with us again in the near future. Sincerely, Cathy Sales Manager

"On the edge of towwn"

4
28/01/2018

We chose this hotel because it was near the station but it was a bus ride away. As it was raining and we were tired, we got a cab which was quite reasonably priced. There is a retail park nearby but it is quite a way from the centre of town. There hotel was fine for the price and the breakfast was ok.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
FionaDC Thank you for taking the time to write this review, we appreciate your feedback, with our central location, a cab fare is not really that much to get anywhere of interest. Sincerely, Cathy Sales Manager

"Past due for an update"

3
24/01/2018

I have stayed at this hotel in the past, but never realized how dated the decor is. Rooms were clean, but dark and dreary. All the surfaces, trim, paint, wallpaper seemed to have been a poor DIY job. I use another Best Western Plus hotel in London Ontario for work related events and there is no comparison in every way. I am seriously surprised that this hotel rated as a Plus facility. Breakfast was included and the dining room was nice for that purpose. I was warned in advance that there would be no meals served on the days I stayed as it was during the Christmas holidays and that notice was appreciated. Hallways were very narrow to the point that the housekeeping staff have to move thei carts into a room if someone is trying to get by. In general the room was comfortable but a refresh on everything is long overdue in my opinion.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Sheila J Thank you for writing this review, we do appreciate the feedback, I am sorry that we did not meet your expectations with our decor. I am sorry that you do not agree with most of our customers, that we do have a country charm and coziness to the hotel. Being a "Best Western" not a Plus, we have been told by many that our standards are equal too or excede those of a "Best Western"and that they don't understand why we are not a Plus. We do hope that you would consider staying with us in the future. Sincerely, Cathy Sales Manager

"Clean, good value"

5
22/01/2018

A good value hotel with excellent customer service from the front desk. The room was spacious and clean. The exercise room was small but had all I needed- only disappointed it didn't open prior to 6am. Good buffet breakfast with lots to choose from.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
AllyS697 Thank you for taking the time to write this review, we do appreciate the kind words, we look forward to seeing you again in the near future. Sincerely, Cathy Sales Manager

"This hotel will violate your personal privacy!"

1
21/01/2018

Best Western Fireside Inn released my private information to a third party without any consent form. When I've asked for information as to why they released this information they've ignored all requests thus far and aren't being accountable for their breach. If you want your private information released without any regard this is the place to stay; otherwise I'd find another hotel!

BWFireside, other at Best Western Fireside Inn, responded to this review
LAEN H The Hotel responded to an apparently properly authorized request by government authorities for what amounted to innouous information . If, as the customer suggests, the request was not properly authorized his complaint should be directed to the government department that made the request. Sincerely, Guest Services

"Great Room Great Service "

5
15/01/2018

The hotel looks nice and cozy from the outside with a country charm. Inside the lobby you feel like you are in a cottage setting. The front desk was friendly quick and efficient. The room was a nice size with a fireplace in it. You feel that you are not in the city but in the country. The washroom was a nice size with a double shower head. The room was cleaned and beds made everyday. Breakfast was warm and cold food with a real fire in the fireplace. They had eggs ,scrambled eggs,ham ,sausages and potatoes for the hot food and your usual cold food. Highly recommend this hotel and will stay again. Had a large amount of snow overnight and by 6:30 in the morning most of the parking lot was plowed. This made it easy to get out.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Bruno Z Thank you for writting this kind review, we do appreciate it. Glad to hear that you enjoyed your breakfast and that our snow removal team had the lot pretty much cleared by the time you were ready to go. We hope to see you again. Sincerely, Cathy Sales Manager

"Don't eat or stay here! Under renovation."

1
10/01/2018

Hotel main restaurant is currently under renovation. We were not told this at the time of our reservation. Food in the bar area is not a proper dinner. Breakfast the next morning is makeshift in the bar area. Proper power source to maintain food at an acceptable temperature for Public Health was not operational. Food was cold, staff struggled to try and correct the power problem, but were unsuccessful before we had to leave.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
stevewT1787CE, We are sorry that you did not have a good experience at the Fireside Inn. It is mentioned on our website that the Bistro Stefan is closed for renovations, I am sorry that this was not told to you at time of booking. Bistro Stefan will be open January 22, 2018. Yours in Hospitality, H. Fournier, Front Office Manager

"Unique place to stay in Kingston!"

5
07/01/2018

While planning a visit to Kingston, the Best Western Fireside Inn appeared as one of the top rated hotels in the area. Room rates seemed reasonable, so I checked some reviews before booking, and discovered this hotel has ‘fantasy suites'. Never knew such a thing existed! As our visit coincided with our wedding anniversary, I decided to splurge on the Flights of Fantasy suite. It was well worth it - the room was even better than the photos! There's too much to list, but some of the best points included a very comfy bed, with lovely crisp linens, made to look like a hot air balloon. A real stone staircase leading to a cozy fireplace with sitting area. And at the top of the stairs was a living area with a large TV, mini fridge, sink, coffee maker. And a double jacuzzi tub! And a sauna! We especially appreciated the sauna, as it was -25c outside, so we could warm up while enjoying the bubbly and chocolate covered strawberries that were included in our room...Thank you! As others have mentioned, the hotel decor may seem a little dated, but it's so clean and well-maintained, it only added to the charm of our stay. We highly recommend this suite for a unique place to stay in Kingston! And we look forward to returning to the Best Western to stay in some of the other suites.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Kitty_Brewster Thank you so much for the wonderful review, Flights of Fantasy is one of my favorites as well, the Northern Lights is a speciality suite , but , if you like flights you will love northern lights as well, it has a pre heated, prefilled hottub. We hope to see you again in the near future, no need to wait for the next anniversary. Sincerely Cathy Sales Manager

"BEAUTIFUL - FRIENDLY - MARVELLOUS"

5
04/01/2018

My wife and I stayed here at the Fireside Inn on an overnight stop en-route to a Toronto Christmas/New Year's visit to family, relatives and friends and this is a most-beautiful hotel. It has a very precious antique/heritage atmosphere. Everything here is a must for anyone looking to stay at a hotel in Kingston, Ontario. Hopefully this 1,000,000% satisfaction comment will bring them more business! Keep up the wonderful work.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Canada-TourDirector Thank you so much for the wonderful review and email that you have sent to the hotel, we are so pleased that you enjoyed your upgrade. And thank you for the comments we do appreciate them, see you soon. Sincerely Cathy Sales Manager

"A Great Stay"

5
02/01/2018

Enjoyed our stay here very much. Lovely, comfortable room, excellent restaurant and Bistro and extremely helpful staff. Great value for the cost and good values in how the place is managed. We would stay here again anytime.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
laurenti2018 We are happy to hear that you enjoyed yourselves with us, and happy to hear that we met your expectations. And we hope to see you again soon. Sincerely, Cathy Sales Manager

"Excellent hot breakfast and quaint decor"

4
01/01/2018

This hotel provides much better quality and variety of hot breakfast items than most hotels. Fireplace rooms with pine furniture provides cozy ski lodge type feel. Hotel is 2 minutes from shopping plaza and 10 minutes from downtown Kingston. Would definitely stay here again as more reasonable rates, free parking and better service than I have experienced at downtown hotels.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
silvinak2018 We are happy to hear you enjoyed your time with us, and we pride ourselves in our breakfast for an included breakfast is top notch. We thank you for stating so. And please join us again. Sincerely Cathy Sales Manager

"Great food Best hospitatlity"

5
01/01/2018

Amazing service from everyone, from checking in and getting late check out the next day, both the pub and restaurant have excellent food and the service staff are very friendly. You feel like you matter at this hotel. The best customer service I have had in a long time

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
travelbug197243 Thank you for the kind words , we do appreciate them. We love to hear that people receive the same level of service in all departments. We do hope we are you hotel of choice when you are in Kingston. Sincerely, Cathy Sales Manager

"Weird Vibe Overall"

2
30/12/2017

Paper thin walls led us to feel a little to close to our neighbours. Room was decent for a quick night stay, Tom's had decent bar food in an interesting setting. Waitress was nice and helpful, she realized service wasn't on par and offered to pay for our drinks due to it. I appreciate things like that. Our dog barked all night because they put us next to the laundry and we had no idea why he barked so much until we left in the morning. Breakfast buffet was overall odd and if I had to pay 14$ for it I would have been annoyed with the watered down drinks and coffee, poorly presented breakfast items and lack of choices we were disappoint overall. Crappy breakfast with a nice setting. We had an overall odd and awkward stay with a lot of hassle we could have done without after a 10 hour drive. Not worth the money!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Bella1982 Thank you for taking the time to write this review, we appreciate your feedback. Sincerely, Cathy Sales Manager

"A pleasant retreat"

5
27/12/2017

Located on busy road yet surprisingly quiet room. Clean and comfortable. Pleasant dining room.. . no annoying television blasting at you as you eat! Great breakfast. Would definitely recommend to others. Courteous and efficient staff too. Convenient parking. Affordable rates, better than most for the quality of stay.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
478rodm Thank you for taking the time to write this review, so happy, to hear that you enjoyed the time you spent with us and that you would recommend us to your friends and family. All the best in the New Year, hopefully we will see you soon. Sincerely, Cathy Sales Manager

"Cozy, Clean, Great Breakfast"

5
24/12/2017

We stayed the weekend of Christmas. The staff were very pleasant and made us feel welcome. The bathroom was very clean. The electric fireplace gave the room a unique appeal. We had the breakfast buffet twice and both times it was well stocked with fresh food. The kids loved making their own waffles. The rooms were not as sound proof as some other hotels - we could hear hallway traffic and the neighbours bathroom.

"Great rooms!"

4
18/12/2017

The fantasy rooms were so much fun, and I can't wait to try a different one next time I am there! My check in experience was great, nice friendly knowledgeable staff! Décor is old school and well themed I loved the rustic vibes from the property. Only a 10 minute drive to downtown.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
845katherinak Thank you for taking the time to write this review, we are so glad to hear that you loved the theme room and want to try another one next time you are in town. You try all four and start over. Sincerely, Cathy Sales Manager

"Excellence of hotel"

5
17/12/2017

This Best Western is overall one of the best experiences we've had at any hotel and we've travelled all over North America - all US states and all Canadian provinces We also stayed in Hong Kong and Tokyo. The staff was extremely helpful in Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Ruth M Thank you for the review, we are happy to hear that you can compare us to other Best Western around the world. And that you have enjoyed your experience with us the most. We hope that you will return in the near future. Sincerely Cathy Sales Manager

"Reliable & Enjoyable"

4
14/12/2017

Great hotel with fantastic restaurant & lounge. Room was great and the staff were excellent. Always consistent quality and level of service. Would recommend for business or pleasure staying. Our favourite in Kingston

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
8whitp Thank you for the kind review, and we are happy that we are consistly meeting your standards. Sincerely, Cathy Sales Manager

"Good hotel for the price"

4
13/12/2017

We had a wonderful stay. The Tom's Cabin lounge is awesome as it feels like you are sitting in your living room with a real fireplace roaring. We will stay there again the next time we go to Kingston.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
450daler Thank you for taking the time to write this review, we do appreciate your kind words and hope to see you again. Sincerely, Cathy Sales Manager

"Always a great stay!"

5
12/12/2017

I stay here on business monthly. Rooms are clean, staff are friendly and breakfast has many choices!!! A lovely restaurant attached, or an easy relaxing pub to end my work day. The location is great, only 5min off the highway and close to shopping and grocery stores. The fridge in the room is very handy!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
1HappyTraveller2014 Thank you for taking the time to write this review, we are happy to know that you are a return guest and that we continue to satisify your needs. We will see you soon. Sincerely Cathy Sales Manager

"Bed, Bedding & Breakfast is Tops"

3
12/12/2017

Bed and bedding I rate 10/10. Breakfast Included rates 10/10. Nice room fireplace. On-site Restaurant is excellent. Great Staff. Plenty of parking. Small lounge in room is nice. Homey decor with old books is fun. Overall very good.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Cheryl W Thank you for taking the time to write this review, we do appreciate the kind words, and we are proud of our hotel and the added little things that we do, that guests like you notice, and for that we Thank You. Sincerely Cathy Sales Manager

"Dont go to Tom's place rude cooking staff"

1
11/12/2017

Went to Tom's place for the first time service was good the food not so much. My wife had ordered the veggie burger and I had the prime rib dip. First of all the veggie burger in the menu doesn't say it has a processed veg patty on it so my wife didn't want it. Server was nice enough to ask her if she would like to have something elses so she got the fish & chips. When it came out my wife notice right of the bat it was an out of the box frozen fish, agian processed but gave it a try anyways had two bites no taste just mushy tasteless fish. We talk to the serve asked if it was made in house as expected no comes in pre made and frozen. So she took it away for her so my wife just had sweet fries for supper SAD. After all of this we got the bill and the fish was still on there so she said something to the server and the supervisor took it off the bill. But wait that's not the end when my wife was paying the bill the cook came out and started complaining about us using so very rude language. Me being a kitchen manager for over 5 years I was going to rip a strip out of him before my wife stop me and we just left. If this would have ever happend in a restaurant I work in or managed you would have been fired on the spot for insulting the guest. Will not be going back and what a shame because it's a nice place, relaxing and cozy with a nice open fire place. Sad it was ruined by one loud mouth cook.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Sean F We are sorry to hear that your experience was not as you expected. I am aware however that your wife has spoken with the General Manager of the hotel in regards to this incident. And we hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Warm and Cozy"

5
07/12/2017

If you are looking for a warm and cozy hotel to stay then I would recommend this one. From the time you walk in you feel comfortable. There are two restaurants on site, Tom's Place is open all day if you want a casual lunch or dinner. The Bistro Stefan is open for dinner if you wanted a higher end meal. Both restaurants the meals are excellent and staff very friendly. For breakfast the options are hot (scrambled eggs, peameal bacon, sausage, baked beans, home fries or waffles) all delicious or cold (cereals, muffins, fruit salad, yogurt). The location is perfect as you are only an 8-9 minute drive to shopping malls, Costco, downtown or there are stores and drugstores within walking distance. The rooms are very clean, beds and pillows are comfortable and have an ambiance fireplace and again staff are very friendly. They also have whirlpool suites if you like to soak and fantasy suites. Free parking, free internet, free breakfast and pet friendly. Will definitely stay here again.

"Handy location, Nice place to stay"

4
07/12/2017

A nice room with a reasonable price. It was close to where we needed to be. We were very happy with the lounge / restaurant. We enjoyed a nice meal there and a drink later. It is quite and pleasant - a very nice place to go to spend time with friends or family.

"Nice Place !"

5
05/12/2017

I stop in like always and checking in , then i was given an upgrade for my room "no extra cost" . The Restaurants are great they both have good specials on , one is a higher end and the other is more casual c/w a bar. The nice thing is you don't need to go out , you stay right on the premises .

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
gilless684 Thank you for the kind review and we are happy to hear that you enjoy the fact that you don't even have to step outside. With the 2 restaurants we can pretty much find you something that you will enjoy for lunch or dinner. Sincerely, Cathy Sales Manager

"A wonderful cosy stay"

5
04/12/2017

I booked this stay for a number of families during our visit to Kingston for a swim meet. It was the perfect distance to the event location, the rooms were perfect for the stay and breakfast was exactly what we needed. We even paid a visit to the lounge/bar and had a wonderful time.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Fairlady73 Thank you for taking the time to write such a kind review, we are happy that everything was up to your standards, and we do hope that you will return in the near future. Sincerely Cathy Sales Manager

"Great sleep, great room"

5
03/12/2017

The jacuzzi suite was amazing as always! We have stayed here many times and enjoyed every visit. Great beds and great sleep. Nice for a romantic get away right in town. Next time we will try the northern lights suite!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
susaneM3549YZ Thank you for the kind words, we do appreciate your loyalty to us. And, yes you should definitely should try the Northern Lights it is a great room and lots of space. Sincerely, Cathy Sales Manager

"Place to stay in Kingston"

5
30/11/2017

All out amazing....you must stay here, excellent staff, upgraded to a suite, made us feel like we were the most important event in their life at the moment. Awesome breakfasts, great food from wings and fries to prime rib dinner

"Rustic Charm meets Country Chic"

5
27/11/2017

I consider this property exceptional. This is an old building that has been well maintained. The decor may be a tad dated, but it fits with the Western Theme and it is so well-kept that instead of being 'tired;, it is rather charming.From the moment I entered the cozy lobby to check-in, I was impressed. A speedy check in led me to my room with two very comfortable Queen beds, made up with clean white linens, a pretty bathroom with ample space to put my toiletries and the most inviting of all was having a fireplace in the room. I had the pleasure of eating in both the restaurant and the bar. A free 'real' breakfast was a delicious surprise from the usual over-processed eggs. With a kitchen on site, meals were prepared in house. All the staff from maids to bartenders were efficient and polite. The only suggestion I have is that an older building with earlier electrical codes means that there are fewer plugs in the room, and not always strategically placed. A power bar to charge phones on the night stand would be nice. I certainly will stay here again to visit my young adult at Queen's.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
BeyondWinnipeg Thank you for taking the time to write this review, we do appreciate your feedback. We are happy to hear that you felt cozy, right from the time you walked into the hotel. We do hope that you will return in the near future. Thanks, Cathy Sales Manager

"Black Friday Shopping weekend!"

5
26/11/2017

This hotel is by far worth the wait of wanting to stay here all my life. The staff are beyond friendly and helpful. The service is top notch, that you'd expect to receive at a Five Star resort. I've stayed at several Best Westerns and this hotel is by far the nicest all around. The food at Stefan's Bistro is amazing. Puts another little resort in Whitney to shame. We were able to upgrade to the jacuzzi suite our second night, which came in handy for wrapping all our entire Christmas purchases, as it is perfectly spacious. The huge tub was a welcomed treat after two days of the mad shopping rush. The complimentary champagne was the perfect touch. Very comfortable, Very clean. We will be back each year. Our new annual tradition. Special thanks to Joanne. Great service. ????????????

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Gullage2007 Thank you for writing this wonderful review, and we are so happy to hear that we will be a part of a new tradition for you. Your words are so kind and I know that the all of the staff will enjoy reading this review. Thank you, and who says you have to wait till Christmas, the outdoor pool is pretty inviting in the summer time. Sincerely, Cathy Sales Manager

"Shopping trip"

5
26/11/2017

This is by far our favourite hotel ever. This location and the service always exceeds our expectations. We have stayed at many Best Westerns and Kingston by far exceeds any location. The restaurants both Toms place and the actual restaurant are amazing. The Waiter we had In Toms place Nathaniel was the best waiter he was 2nd to none! Absolutely excellent service

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
samanthalK140QI We are so happy that you took the time to write this review, and we are also glad that you appreciate what we try to do for every guest. Everyone, should have an experience with us, that when they check out with us can say I will see you again, with a smile on their face. Sincerely, Cathy Sales Manager

"2 thumbs up!"

5
24/11/2017

As a rule, I never give any hotel a perfect score. There's always something that could be better, faster or more convenient, but the Fireside Inn located in Kingston breaks the rule. They are a model of just what a hotel should be; beautiful, modern facility with a "homie" feel, clean, comfortable rooms and beds, outstanding meals including breakfast and knowledgeable, professional staff who sincerely care about satisfying their guests. The Fireside Inn is a 10 !!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Bradd W Thank you for writing this wonderful review, and for breaking the rules and giving us a perfect "10". It is so nice when a guest(s) find that we have fulfilled all of your expectations. It is a wonderful feeling for Management and Staff in all departments. So, thank you!! Sincerely, Cathy Sales Manager

"back in time"

3
21/11/2017

We stayed one night last week. It was fine and in line with the price $135 with breakfast. The beds were comfortable , the room clean and the breakfast ok but nothing super. The turn down is the decoration. I believe it is the same since 25-30 years. Very old dusty feeling, wood every where ,ugly pictures on the walls, old electric fire place. The bathroom is very outdated and the tub was plugged... Also, no elevators. If you are on the second floor, you have to use a stair case who looks so old and with different floors covers... I was surprised to find this style in Best Western, may be some like it, but not for me even at this price.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
coco1806 Thank you for writing this review, we are sorry that we did not meet your expectations, and we do appreciate feedback. Sincerely Cathy Sales Manager

"Awesome service !!"

5
20/11/2017

Clean, big room and super comfortable. Excellent value for money ! Awesome staff!! Excellent getaway for my wife and I. Have stayed at much pricier hotels and haven't received this kind of awesome genuinely caring service. Keep up the good work. Al

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
G1283YRalanb Thank you so much for the kind words, we are so happy that you enjoyed your stay with us and we are always happy with the compliments to the staff, see you soon. Sincerely, Cathy Sales Manager

"Amazing cozy hotel!"

5
17/11/2017

i've been staying at this hotel every year and always have a great stay in their whirlpool suite; the room is cozy and warm with the fireplace and lighted paintings. The hotel restaurant, Bistro Stephan serves excellent food! great servers also. Will definitely keep going each year for a nice get-away.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
R9636UMbrendam Thank you for taking the time to write this review, we are so happy that we are your go too place and we hope that we will continue to be. Thank you for the kind words. Sincerely Cathy Sales Manager

"Everything you need without the exorbadent price."

5
16/11/2017

We stayed for one night while in Kingston for a concert. The hotel room was large, clean and very comfortable. Everything worked. The bed was great. But I loved the he restaurant called Tom's Place. It is a hidden gem. When you walk in you think you have entered a hunter's lodge from the 70's! The food was great, the service was great and the price was great! The hotel is not downtown but is a 10 dollar taxi ride away

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Cynthia M Thank you for taking the time to write this wonderful review, I am so happy that you enjoyed yourself. We are proud of our little log cabin, and all its animals, alot of conversation travels around all of the animals in the bar. Hopefully, we will see you again in the near future. Sincerely, Cathy Sales Manager

"A problem with the heater, they replaced the whole unit....."

5
15/11/2017

as a Hilton Diamond, its rare that i stay at BW but if others are as good as this, they will certainly be considered in the future. let's start with Maitlynn(Hope her name is spelled right.) When creating a reservation, she went above and beyond the call of duty to make sure we had everything we wanted with our reservation. She was a delight to work with when we checked in too. We had border issues that forced us to cancel with less than 24 hours for our first night. BW was great about that and agreed not to charge us for the first night. The AC/heating unit was having issues the first night. They got it going on the second night and replaced it on the third day. We were fortunate to have Christian as our bartender and waiter on two successive evenings. he is a character and someone who can spin a story. Finally, there is the room itself. Hey, its a best western right? well there is double headed shower, a leather couch, a mock fireplace in hte corner, nice paintings on the wall and a big old comfortable bed. if there was any criticism it is that the walls or ceilings are a little thin and i could hear a bit of our neighbor's life but given that that was the worst part of the experience, i fully endorse this hotel.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Traveler O Thank you for the wonderful review, we are so happy that you enjoyed yourselves at the hotel and in our restaurants as well. The fireplace is electric but still adds a nice feel to the room. And, so sorry about the heater, but at least we were able to replace it. Well, we do hope that you will come back to our hotel when in Kingston. Thanks again for the positive review. Sincerely, Cathy Sales Manager

"Another Great Stay"

4
15/11/2017

On our way to Ottawa for Rememberence Day we stayed the night at the Fireside Inn. We have stayed here several times in the past. We have always enjoyed our stays immensely. The staff are always great especially Natalia who we see in the morning at breakfast. She is a kind and caring person. She always recognizes us even though we only see her a couple of times a year. We enjoyed a snack of chicken wings in Toms Place in the evening they were excellent. Our server was very nice and I wish we had gotten her name. The rooms may be a bit dated decoration wise but they are well layed out and always super clean. The beds and linens were very good qualify. As the next day was Rememberence Day I was pleased to see a Rememberence message playing on the info screens. The breakfast served at this Best Western is head and shoulders above that served at other locations. The quality and selection are great. We always look forward to our next visit. Kudos to the owners and all the staff.

"Nice Weekend Getaway"

4
13/11/2017

The room, the service and the entire hotel leant itself to a very enjoyable getaway for the weekend. The lounge was a very nice place to relax and have a quick meal. Very cozy.. The dining was good and the breakfast hit the spot.

"The place to relax in Kingston"

5
13/11/2017

This beautiful hotel with its rustic, cosy décor make me feel comfortable and laid-back however its true asset is the staff! Their top-notch friendly service make all the difference. Business takes me here often enough and I have my choice of which hotel I call home for the night. When I am in Kingston, the Best Western Fireside is number one on my list. Regards

"Great stay"

5
09/11/2017

Staying at the Best Western Fireside Inn was a great experience! I loved the fireplace in my room, it just made the room feel super cozy. The fridge was great to have also and the bed was crazy comfortable! Would definitely recommend and I will be staying here again!

"Romantic Get away"

5
09/11/2017

We had a one night in the king Jacuzzi suite last weekend. Every member of the staff we encountered were wonderful, helpful and very friendly. We enjoy the Jacuzzi tub, it was larger than most, which was wonderful for my 6+ft husband. The separate bedroom made the suite seem so spacious. The in room fireplace created the perfect ambiance for a getaway night. I was also delighted that the breakfast was in room and it was delicious. I am also celiac and they were aware of gluten and cross contamination and brought a lovely fruit cup in lieu of potatoes for me. We had a wonderful time and we can't wait to go back.

"Fantasy rooms are mind blowing! So cool!"

5
07/11/2017

Very beautiful hotel with excellent V.I.P ish fantasy rooms in a seperate area of the hotel. Key card access, No Kids running through the halls. Check out my Youtube video about our stay in the flights of fantasy room. A++ WerdnaMontgomery/youtube.com

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Werdna1987 Thank you for the wonderful review, and we are so happy that you enjoyed your stay with us, your youtube video is very well done, shows the room and all its cool areas. I hope you get alot of views, and everyone at the Best Western Fireside Kingston, hopes to see you again. Sincerely, Cathy Sales Manager

"Very Good"

4
07/11/2017

The room was clean. The bed was comfortable. Only basic cable TV. The free breakfast was OK. I liked the choice of two restaurants in the same hotel. One for fine dining and one for pub fare. Because it was for a hospital visit I got a substantial discount. The only problem I had was with the key card to enter room. Had to play with it to work.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
peterbC4986HD Thank you for taking the time to write this review, we do appreciate your feedback. And we do apologize for the issue with the door locks. We do hope that you do return under different circumstances, and you will be able to enjoy yourself. Sincerely, Cathy Sales Manager

"Celebrated our one year wedding anniversary."

5
06/11/2017

Couldn't have asked for a better hotel to celebrate in. Itveas outstanding in every way. Would definitely recommend to anyone for a fantastic weekend. Will be back for sure. The service and food was excellent!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
83glennisc Thank you for writing this review , we are so happy that we were a part of your celebration and that everything was satisfactory. Hope to see you again next year, or sooner. Thanks Cathy Sales Manager

"You can find better value"

2
30/10/2017

The room is advertised as a Queen Room - it is a double bed. We get in and the room had the air conditioning on - took a bit to get it warm and no extra blankets in the room. The TV was not working properly and neither was the remote control. The breakfast buffet was cold, eggs runny, home fries over cooked and bread for toast was stale.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
794kimberleym Thank you for taking the time to write this review, we do appreciate your feedback. I am sorry to hear that the our standard hotel queen bed did not meet your requirements. Thank you for bringing these items forward as when an issue is reported to the front desk staff, they are instructed to react and solve these issues before they become a problem. We do hope however, you will return to the hotel, and let us get it right. Sincerely Cathy Sales Manager

"A Time to Relax"

5
30/10/2017

This was the first time in five years hubby and I were away from family. It was only one night but we were not disappointed by the service a accommodations of The Fireside Inn - in Kingston. The service was friendly and prompt. The food delicious and filling. The breakfast buffet was varied, the dining area was beautiful. And the overall price for our stay was reasonable. Thank you to the staff for making our stay so wonderful.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Y2393TKlauram Thank you for the kind words, we are so happy that we were able to make your first night in a long time, a pleasant one, and we so hope that you will get away again in the near future. Hopefully, see you soon!! Sincerely Cathy Sales Manager

"Great stay at Best Western Fireside Inn"

5
29/10/2017

Great place, very clean, the staff is very friendly. They gave us a small reduction in the rate when we checked in. The breakfast in the morning was great as well. I would I choose Best Western again based on my experience here.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Stephen L Thank you, for the kind words, and we are happy that you will return in the future. Sincerely, Cathy Sales Manager

"The best hotel ever!"

5
28/10/2017

This hotel was a wonderful surprise to us. The exterior was immaculate and tastefully decorated for Halloween along with huge flower pot arrangements, Once inside we were amazed at the décor which looked more like a large home in a fashion magazine than a hotel. Our room was complete with a fireplace and wing back chairs, a sofa and end tables and softly lit lamps. The bathroom was spotless with plenty of towels and toiletries. The bed was extremely comfortable with extra pillows. There was nothing lacking. Downstairs was a dining room where breakfast and dinner were served with a huge fireplace at one end. Across from this room was a pub which had wing back chairs around the various tables and once more a huge fireplace. The pub food was a good variety and well prepared, as was the breakfast. The service was excellent and the staff were friendly and helpful Every corner of the hotel, including the lobby was creatively decorated and a pleasure to see. With wonderful food, beautiful surroundings, comfortable bed and pillows, spotless premises throughout, what more could one ask for?

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
366dee Thank you so much for the wonderful review, it seems we now have a new best friend. We are so happy to see that you enjoyed all of the amenities if the hotel. So, i hope that you will return in the near future. Sincerely, Cathy Sales Manager

"A Real Learning Experience"

5
28/10/2017

We will never not book directly through Best Western. The price was lowered. Our points were increased. And we got to deal with some terrific individuals who do their jobs in excellent and at- ease ways. Which simple left us relaxed and happy we just dealt with them.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
chadn190 We are happy that we could make you happy, and that you had a calm and relaxing stay with us. See you soon I hope. Sincerely, Cathy Sales Manager

"Unique Hotel"

4
25/10/2017

I stayed here for 3 days in October,2017. I was upgraded to an executive Suite. It had a huge room with a separate bedroom, living room and bathroom. It also had a small bar. The decor was rustic and I liked this style. It was positive to have a larger room. The breakfast has hot and cold items and the quality was excellent. The service level was high.The price was reasonable. I will come to this hotel when I return to Kingston.

"stay a way from the restaurant"

3
24/10/2017

hotel was clean, good location, restaurant needs better staff and cooks. in my 50 years of dining experience is was the first time my wife main plate was wrong 3 times, she eat want she did not order on the third try, waiting 2 and half hours. and on top of that the food was not too great.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
josephbL8320SV Thank you for taking the time to write this review, we do appreciate your feedback, be it good or bad, I am happy that you enjoyed your accommodations, and I do apologise for your restaurant experience. Sincerely, Cathy Sales Manager

"A positive experience"

5
24/10/2017

We have always stayed at the Best Western Fireside on our trips to Kingston. Our experience at this hotel has prompted us to recommend it to others. We have never been disappointed with the accommodations or with the service including the dining staff.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
V5267IHdavidf Thank you for the wonderful review, we appreciated the kind words. Sincerely Cathy Sales Manager

"My prefered in Kingston"

5
23/10/2017

This hotel is great in many ways. You have a choice of two restaurant: a real high end and a bistro type one. The bistro is also a great bar to hang around. They also have a an electric charger for their guests. Decor is a vintage/cottage pine and which gives it a special 'cachet'

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
martinaH6358NZ We are so glad to hear that you enjoyed your stay with us, Bistro Stefan and Tom's Place (Bar/lounge) are two very well known restaurants in the city, very popular with the locals. We do hope that you pass along the nice review to friends and family. Sincerely, Cathy Sales Manager

"Cozy old little hotel"

3
22/10/2017

Stayed here for the first time based on the Trip Advisor reviews, which is pretty accurate. It's an old hotel but not terrible to stay at if you don't want to pay waterfront hotel prices downtown. It's only 10 mins to downtown and very quick to get to Hwy 401 so it's a great location. The rooms are clean and the bed was comfy. Love the little electric fireplace in the room. The lounge was okay and had standard pub-kinda food. Nothing great. The breakfast that's included in the morning was better than other hotels! Great selection. I'd recommend this hotel and rate it as a solid 3 star out of 5.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
SandyBeach24 Thank you for taking the time to write this review, and very happy to read that you enjoyed your stay with us, and we appreciate the rating. Sincerely, Cathy Sales Manager

"Great service. Helpful and understanding."

5
18/10/2017

This is a BestWestern. So you know it's not a luxury hotel. However the service is so friendly and helpful. Even answering questions about uber at 4am with a smile and courtesy. Not to use a cliche but the service made my visit like a visit away from home. 5 star service for a 3.5 + star hotel. Excellent lrice and breakfast too.

"Great stay at BW Fireside Inn"

4
17/10/2017

My wife and I and my sister and my brother in law stayed here overnight 26/9/17 whilst travelling to Montreal. We stayed in a family room with 2 queen beds and thought that there was ample room for the 4 of us. The room was very clean as was the bathroom . Our room overlooked the swimming pool and we wished we had brought our swimming gear with us as it was very warm and the area looked great,plenty sun beds ! We thought the bar area was unique due to the decor of deer heads and buffalo mounted on the walls along with much more western items on display . Spent ages admiring all the bits and pieces. Didn't eat here at night as we went downtown to checkout the waterfront area. This too was an excellent area. Plenty eating establishments and watering holes here. Breakfast was really good and plentiful . Staff were very helpful with info about the local area. Only fault was we felt the a/c unit was a bit noisy in the bedroom . Overall excellent stay and would recommend to anyone travelling here to stay here

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
topteamhearts Thank you for all the kind words about our hotel and the city itself. We do appreciate the time that you have taken to review us. All feedback is good, even if there is a little negative mixed in. We apologize for the a/c unit noise, but thank you for spreading our name to friends and familly. Sincerely, Cathy Sales Manager

"NIce hotel"

4
15/10/2017

We stopped here for 1 night on our way to Montreal. The room was quite spacious and comfortable. I enjoyed the fireplace in the room!! Eating dinner in the attached pub was a bit of an issue, as it took forever to get service and we were seated at a sofa with a cocktail table in front of us, which was awkward for eating. When we were seated there at the sofa, the server said he would get us a table as soon as 1 was free, in the meantime, we could have a drink. Several tables were emptied as we sat there, and new arrivals were seated at those tables.....meanwhile we sat at the sofa with no service at all! I understand that the place was busy that night, so we cut them some slack. However it was not a pleasant experience and we ended up eating from the sofa, hunched over the cocktail table, when we finally received some service. We would have gone somewhere else, but it was late and the hotel is a bit far from other restaurants. The breakfast was a different experience....excellent buffet, served in a delightful room, with many choices of food. Overall it was a nice place to stay. Maybe our experience in the pub was a one-off sort of thing.......

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
dodi66 Thank you for taking the time to write this review , we do appreciate your feedback. I do apologize for the service that you received in the bar, and I do believe it was a one of those unusual experiences, but, still should not happen. So, happy that we made up for some of the misfortune at breakfast, and we do hope that you would stay with us again in the future. Sincerely, Cathy Sales Manager

"As advertised ...No bad Surprises"

4
14/10/2017

Very good facility...clean, functional and serviceable . All personnel were personable , welcoming and caring . Room was cozy ,quiet and well maintained . Restaurants were well serviced ,clean ,comfortable quiet . Overall very enjoyable stay ...no hassles ,no problems ,no complaints .

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
R8753DSbrianw We are happy to hear that you enjoyed your stay with us, and with that we hope that you will return in the future. Thank you for taking the time to write this review, we appreciate it. Sincerely, Cathy Sales Manager

"older but nice"

4
12/10/2017

The building was an older one and the décor in the rooms was a little dated but everything was nice and clean. The room was a little cramped. The breakfast that was included was fairly standard (cereal, scrambled eggs, sausage, waffle maker, etc.) but it was all good quality. the service provided, from the front desk to all other staff was excellent.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Rudy T Thank you for taking the time out of your day to write this review, we appreciate the feedback, and we do hope to se you again. Sincerely, Cathy Sales Manager

"Excellent Hotel in Kingston"

5
10/10/2017

Outstanding Hotel! My wife and I stayed there for one night. The receptionist was very helpful and friendly. The room was very clean, cozy and nothing was broken or out of order. We had a great supper and our waiter was awesome. We will undoubtedly stay here again on our next visit to Kingston and we highly recommend the hotel to anyone visiting the Kingston area. CAA members have special rates and the breakfast buffet was great.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Max O Thank you for taking the time to write this review, we appreciate any comments good or bad. In your case good and all good, thank you so much. And we do hope that you do stay with us next time you are in town. Sincerely, Cathy Sales Manager

"Beautiful"

5
10/10/2017

Was a great experience all best western should look like this place! The bar was awesomr and breakfast was even better ! I would recommend this to anyone . Not only was the staff awesome but the women at the front desk was gorgeous !

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
stephenmR3954Q Thank you for taking the time to write this review. We do appreciate all of our guest feedback, whether it good or bad. I am thrilled to hear that your experience was a good one, and that you enjoyed our hospitality. We truly hope to see you again. Sincerely, Cathy Sales Manager

"Great Place to relax."

5
07/10/2017

My Wife and I spent the night of Oct 5th, 2017 At the Best Western Fireplace in Kingston. We were interested in someplace quite comfortable and a bit different. The Best Western did not disappoint. A very clean and inviting Queen size room met all of our expectations. Each room has a fireplace and interesting décor. We found the bed a little soft but that is a matter of preference. Its highly likely we will stay here again on our next visit to Kingston and would recommend the hotel to anyone visiting the Kingston area.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Gordo1Ontario Thank you for taking the time to write this review, I am happy to hear that we fulfilled your expectations, and we do hope that you will stay with us again. Sincerely, Cathy Sales Manager

"Best Hotel in Kingston"

5
05/10/2017

If you're looking for very quiet, clean comfortable hotel where you're treated like family and it feels like a home away from home, then this is the place to stay. Incredibly friendly, responsive and attentive staff, well kept grounds and flawlessly clean and comfortable rooms. When in Kingston, I won't stay anywhere else.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
victorhE9864HA Thank you so much for the great review, we pride ourselves on our friendly staff and comfortable rooms, so glad you enjoyed your stay. And thank you for taking the time to write the review. Sincerley, Cathy Sales Manager

"My Recent Stay"

5
04/10/2017

Everything this was very good, service of staff was excellent, rood was clean and comfortable. Breakfeast buffet had fresh muffins and lots of choices. The location was good for the things I had to do in Kingston. Normally I eat dinner in this hotel,but I was to tiered to eat.

"What a nice hotel. "

5
03/10/2017

We stayed here in October. The front end person was exceptionally helpful upon arrival and the room was very comfortable and clean. The hotel offers a very nice restaurant. I really love the decor in the restaurant and we had fun in the out door pool in October.

"Excellent comfort, great food, correct price"

5
02/10/2017

Our stay in Kingston was capitalized by our stay at BW here and made the whole experience of the city and experiences very enjoyable. Our room and amenities could not have been enhanced - save for free wine!!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
James D J Thank you for taking the time to write this review, we do appreciate any feedback , positive or negative. And we do hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Quaint and well kept"

4
26/09/2017

Very traditional lodge decor. This is an older hotel but the upkeep has been phenomenal. Everything in working order and spotless. Comfy beds and the night light was a nice touch. This hotel shows a pride of ownership not often seen. Tom's place is great little lounge to visit but beware of potential early closing.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Sheri L Thank you for taking the time to write this review, and we are happy to see that you appreciate our "traditional hotel decor", it has a rustic feel to it. And, we are glad that you enjoyed the cleanliness and comfort of the rooms. We hope to see you again in the future. Thanks, Cathy Sales Manager

"Get away"

4
25/09/2017

Hotel was nice. A little dated. Needs a refresher. Everything worked fine. Breakfast was good. Service was fine. Had a nice pool and exercise room. Has 2 restaurants. Looked good but we did not eat there. Would probably go back.

"Kingston Best Western"

4
25/09/2017

Great hotel location, nice rooms and great service. Very clean environment with nice restaurant and pub. Great swimming pool. Location is less than 10 minutes away from downtown by car. The only draw back is the internet connection which was very bad.

"Wonderful "

5
24/09/2017

Wonderful , clean and friendly staff .. we have stayed twice this time we got the suite with , breakfast was hot and delicious and brought right to.our door ..great night away for our anniversary. . We look forward to get a theme room next time

"Loved this cozy, comfortable inn!"

4
24/09/2017

We spent just one night here and loved the cozy, spotlessly clean room with two queen beds, a sitting area, and a fireplace. A very unique place -- such a welcome change from the decor of the cookie-cutter chain hotels! The buffet breakfast that was included in the very reasonable rate was really good, and was the nicest breakfast room setting that I've seen in a long time. Wish we had known to request a first-floor room, due to a mobility issue and no elevator. We would definitely return.

"Whimsical Hotel"

3
20/09/2017

Check in was a breeze with the friendly staff. The rooms are more for tourists than business travelers. We had a fireplace room with fake flames. The rooms felt like it was a decoration hobby of the owners wife, a mix of this & that and needless knickknacks everywhere. Very good beds - slept well. Plenty of parking. Good internet connection. Brrr the pool was fresh. Good breakfast buffet. It's not my type of hotel but would recommend for families & tourists.

"You get what you pay for!"

4
20/09/2017

The fireside inn is an excellent choice! It's easy to get downtown within 10 minutes and easy to get back on the 401 highway. It has a relaxed atmosphere and has a very good breakfast and very friendly staff. If it's nice weather, enjoy the outside patio and lounge with a drink or take a book and sit under an umbrella and soak up the beautiful weather! The bar/lounge serves up some excellent beers on tap, and the snacks I had were delicious! The room was big enough and outside of summer you would likely turn on the fireplace. It was still warm so didn't use it.

"great stay as always"

5
19/09/2017

Always stay at this hotel when in the area for business, staff go out of their way to ensure guest satisfaction, the property is professionally operated, food quality is good, will always return when in the area.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Dale F Thank you for the kind review and for taking the time out of your day to write it. Sincerely, Cathy Sales Manager

"Okay, but over ranked on Tripadvisor"

3
17/09/2017

The hotel was likely built in the 60s or 70s and has been renovated in perhaps the late 90s. Hallways are older, rooms are fairly old and come with a fireplace. There is nothing that is particularly wrong with the property - but there is also nothing particularly great about the property as well. I found the mattress to be too soft, but that is a personal preference. I would stay again, but I would try other places first. The onsite bar is decent, had good service, similar strange rustic decor as the rest of the property, and some good beer on tap - although it closed at midnight on a Friday - it was quiet, but still fairly early for a hotel bar to close on a Friday. The breakfast the next morning is standard to slightly below standard for included breakfasts in North America. I wouldn't eat the included breakfast a second time.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
CANDVD Thank you for taking the time to write this review, we appreciate the feedback. Hope to see you again in the near future. Sincerely, Cathy Sales Manager

"Always a treat"

4
17/09/2017

We have celebrated many special occasions by staying here over the years and have always enjoyed it Staff is wonderful, friendly, knowledgeable and professional. Bistro Stefan has amazing food and service and would highly recommend. Some of the guest rooms could use some updated decor, but are always clean and beds are very comfortable.

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
O7774IMmargaretb We are happy to hear that you choose our hotel to celebrate your special occasions,and we are always working on improving something. The food in Bistro is very good and the staff throughout the hotel are all very happy and friendly. Sincerely, Cathy Sales Manager

"As advertised and more"

5
14/09/2017

Have stayed in a number of hotels/motels that were not up to the standards advertised, however, the Best Western Fireside Inn was a definite exception. Found it just as shown on the ads. Staff was extremely friendly and helpful. Room decor was amazing, like living in a rustic cottage, fireplace and all. Free breakfast was the best we have experienced in many years. If you are visiting Kingston, Ontario I highly recommend you try this location.

"Awesome place"

5
10/09/2017

Very nice, and cozy...nice and friendly staff. Great location, closed to restaurants and such.2 restaurant on site makes it easy to relax, the room are awesome with great decors.Staff could not do enough to make sure I was accommodated with everything I needed .I would recommend this site for anyone in heart beat.

"A great stay at BW - Kingston"

5
10/09/2017

Though we have been trying to avoid Best Western hotels for our hotel stays because we do not agree with the added marketing fee charged on our bill. We did take a chance on BW Kingston and were glad we did. It appears that the fee is now hidden in the room rate - so not as irritating as in the past. The property was date but clean and the staff very friendly!

"You gotta try it !"

5
09/09/2017

Am a regular BW Fireside Inn Customer. Have always had a great stay. The staff are exceptional and go out of their way to make you feel at home. Property has both a Formal Dining Room and a comfy Pub style eatery as well as a buffet breakfast.

"Friendly staff, comfortable"

4
09/09/2017

My husband and I had to look for a pet-friendly hotel at the last minute. From the instant we walked in the door, everyone was friendly and welcoming, from the front desk to the cleaning staff. The little bag for the dog, containing a couple of treats and a few poop bags, was a wonderful touch. The beds were very comfortable and the room really clean. It was very quiet. The decor is quite dated and the corridors very narrow, but I would definitely stay here again.

"One of My Favourite spots!"

5
06/09/2017

This is a wonderful place to rest your head...fireplace in the room, pool outside, jaccuzi in the room. The best part of this place is the lovely staff who go out of their way to help with anything you need. Ok...so it is not uber modern...however it is charming and I always come away hoping I will be back soon!

"Comfortable country inn atmosphere"

4
06/09/2017

Check-in person was very welcoming and helpful. Quickly changed us to a ground floor room as there are no elevators. Rooms are very cozy, feel more like a B&B or inn than a hotel. We enjoyed our dinner in the on site Bistro, dim lighting, tablecloths, excellent menu. Unfortunately we were not able to enjoy the soft music once people at a table near us pulled out their phones. It was like poor radio reception with three stations coming in! (Younger folks would not understand that reference)! Note: breakfast buffets on holidays are on weekday hours not weekend as we had assumed, so 6:30 to 10:00 not 7:00 to 11:00. We arrived shortly before 10:00 and items were cold, not replenished and cleared away before we were finished.

"Good Value, comfortable stay"

3
04/09/2017

We stayed at the BW Fireside Inn for 3 days to attend a Wedding and spend some down time in Kingston. The hotel is doing its best to keep everything very clean and presentable, but there is no hiding that the wood everywhere decor is outdated and needs to be updated, the rooms are comfortable but noise from other guest seemed to go right through the walls. The breakfast came with our room so we took advantage of that each morning, the selection was very good, and the staff was excellent in keeping everything available and cleaning up as people left . The only down side was the decor of the restaurant again it was outdated but clean and comfortable. Looking at some of the prices that other hotels are asking for nearer the waterfront , the BW Fireside is a good value , and it's clean with a excellent staff .

"Great Stay"

5
04/09/2017

We spent a night here on our way to Ottawa so we could tour the Kingston Pen. We enjoyed the short stay and cannot think of anything negative to say. Our room was big enough for the three of us and a dog. It was clean and comfortable. The breakfast was excellent. I had been looking forward to swimming in the pool which looked enticing at night but it was chilly and I just couldn't motivate myself even though they said it was heated. Reasonable rate for the dog. We would stay here again. Although we did not stay in one, check out the fantasy suites.

"Perfect!"

5
03/09/2017

My husband and I thoroughly enjoyed staying at The Best Western Fireside! Cozy, comfortable bed, nice shower, and great having a fireplace! The breakfast was very good and we tried both Restaurants and the food and atmosphere in both were fantastic! The Bistro was a romantic atmosphere with absolutely incredible food and service! So convenient having both on site! A very peaceful, clean lovely Inn!

"Granddaughters Wedding"

4
30/08/2017

We love to stay in Kingston on our way to Montreal from Toronto. This stay was even more eventful as we were on our way to Montreal to attend our Granddaughters wedding. We had a great sleep and a delicious dinner. We Will always go back to the Fireside Inn.

"Weekend to Relax"

5
30/08/2017

We spent 2 nights here in whirlpool suite. The room was clean and spacious. We had complimentary champagne and strawberries dipped in chocolate in our room when we arrived. We also received 2 complimentary Breakfasts delivered to the room both mornings. Highly recommend the eggs benedict. Sat by the pool and enjoyed lunch from Tom's place. All in all we had a great weekend relaxing. We will return.

"Best hotel in Kingston"

5
29/08/2017

We have been coming to the Fireside Inn for the last 5 years on our anniversary. This year we were given an upgrade to a jacuzzi suite which turned out to be perfect. The staff are always friendly and accommodating. The included breakfast is first class. We will continue to return here for our anniversary next year. It's just a great place to stay.

"Excellent full service hotel"

5
27/08/2017

Lots of character in this hotel, inside and out. I had a large suite with a Jacuzzi and a fireplace. Pleasant sitting area and a separate bedroom with a door. Could make it as dark as I like. Spotlessly clean and very comfortable. The hallways seem a bit narrow, but this is not a cookie-cutter motel. A restaurant and a bar off the lobby. Breakfast is in the restaurant, and is certainly restaurant quality. Real eggs! Check in/out quick and simple.

"Customer focused employees in a cozy and well run property"

4
27/08/2017

Clean, well maintained hotel with exceptional service. Every employee we interacted with was friendly and helpful. Hotel pool was clean and empty most of the time. Tom's Place bar service while at the pool was not open while we were there. Good selection at breakfast; replenished regularly and all items fresh and hot. Despite being busy, servers and breakfast manager greeted us with a smile. Room cleaning service was efficient, and again, the employees were friendly and courteous to us. Good value though our room was a bit smaller than we were used to. But clean and quiet. Fireplace in each room adds a nice, cozy touch

"Excellent Breakfast and Neat Rooms"

4
24/08/2017

I found the rooms to be rather cozy and comfortable with their fireplaces and interesting decor. It was very clean as well. I normally have difficulty sleeping away from home, but I had a decent sleep for a hotel room. However, what stood out the most was the hot breakfast that was included. The food was fresh, the quality excellent, and the selection good. It was restaurant quality. I was very impressed and greatly enjoyed a hearty breakfast before making the long trip home.

"hotel with character"

4
24/08/2017

This hotel was convenient to the highway to Toronto. It had character in the decor. I got upgraded it was a lovely king with fireplace. The restaurant Bistro Stephan for supper was super. Nice atmosphere, great service and good roast beef available on Tues. night. The room was clean and quiet on the second floor. Wifi was good. It is different from all the same hotels. I would stay here again when in Kingston.

"great stay"

5
24/08/2017

we were in kingston to visit a son who had triple bypass surgery. he was been released the next day so we decided to stay over. i happened to mention the reason for our stay and was told that i could get a hospital rate. never heard of this before but it was a large discount. everything was wonderful at this hotel.

"Great stay"

5
23/08/2017

This hotel exudes warmth and character. Rooms are cozy (fireplace included), and contain all amenities. The hotel restaurant and pub are terrific. The free hot breakfast was restaurant quality and substantial. The free parking is protected and roomy. Location of the hotel is away from the noise, but within minutes of local attractions. Finally, but most importantly, the staff including front desk, room service, and dining service, were most accommodating and gracious. Thanks to all.

"Booked last minute, very impressed! Cute, comfy and CLEAN!"

5
22/08/2017

My mother and I had somewhat planned a last minute weekend away to Kingston. No hotel booked. We arrived and starting scouting out options. We lucked out when we drove up to the BW Fireside Inn, they had one room available! It was perfect. Cute decor, comfy beds, and CLEAN! Two double beds, a couch and a fireplace! The staff were lovely, and the breakfast in the morning was just what we needed. I left something behind in the hotel room, and the staff were kind enough to help co-ordinate shipping it back to me. My mother and I loved our weekend in Kingston, and we will definitely be recommending this hotel. Thanks!

BWFireside, Director of Sales at Best Western Fireside Inn, responded to this review
Kristi B So happy that you and your mom had a fun trip, and that we could be a part of it. We appreciate you taking the time to write a review and all the nice things you said. Sincerely, Cathy Simkins Sales Manager

"Great Stay"

5
17/08/2017

Our first time staying at the Fireside Inn and we loved it. the hotel has plenty of character that we learned from the restaurant staff was fashioned after the owners interests and hobbies, of hunting and travel. The same owners for the past 45yrs! Very Clean, great restaurant and quality of food.Large comfortable rooms, and the pool outdoors looked very inviting. We will stay here again when we return to Kingston.

"FIresdie Inn"

3
17/08/2017

Room is a bit crowded with all the furniture (we had a King room), and very dated in décor style, however, location was good for us and was relatively well priced. Beds are firm, breakfast was fair for a buffet.

"Comfort and Relaxing"

5
16/08/2017

Great room, rustic but modern. Washroom was modern, floor tiling new. Walls are well decorated and outside wall if logged. Fireplace added decor and probably add a cozy atmosphere in cooler weather. Restaurants were cozy, not too loud and the food was exceptional at dinner. Breakfast was one of the better offerings I have had in similar type hotels. Staff courteous and friendly.

"One night stay in Kingston"

4
16/08/2017

Nice hotel in Kingston. Comfortable bed and nice shower too., with an overhead shower spray, good for tall people, no stooping. Breakfast was included, it was alright. Didn't care for the scrambled eggs though. There was a fireplace in the room, but didn't use it as it was summer. The A/C worked well.

"Will definitely Return"

5
14/08/2017

Comfortable bed. Immaculate bathroom. Firness centre is good. - although treadmill was broken. Restaurants is good. T ypical bar menu - soups of the day are excellent. Rooms somewhat dark. Landscaping very tasteful.

"Best sleep and breakfast during our entire vacation!"

5
10/08/2017

We were on our way home from Nova Scotia (drove there and back). We stayed at other hotel chains on our way there, during our stay and on the way back. Our bed for the week in Nova Scotia was nice and soft but very sunken in the middle. We stopped for the night in Edmundston before stopping in Kingston, and the bed there was as stiff as a board. We enjoy the Best Western in our home town, so when we decided to break up the long drive through too much construction by stopping for another night in Kingston, we decided to check in at the Best Western Fireside. The bed in this hotel was like sleeping on a perfect cloud! The bedding was clean and comfortable. The room was clean and even a little romantic. The fireplace was a great touch! The bathroom was immaculate. Double headed shower! The included buffet breakfast had the best variety and quality food. Everything was fresh, hot and tasty. We were so very pleased with this hotel. We've been telling everyone about it. We've stayed in our fair share of hotels and we have more than enough to compare to. This was one of, if not, the best hotel we've stayed in. We are already planning a long weekend away for October to stay at this hotel again.

"Solid 3* with Wonderful Staff"

4
10/08/2017

Highly recommend this hotel if you are in Kingston to see the sites. Hotel is located @ 7 - 10 minutes from the waterfront. It is a solid, bang for your buck property. Exterior is quaint, interior very clean, family friendly, staff is super. Found best pricing directly on Best Western's website. It was a nice, last minute booking.

"Great Experience!"

5
10/08/2017

We took a short family trip to Kingston and thoroughly enjoyed our 2-night stay. The staff was friendly & helpful, the rooms were clean and cozy, the beds were extremely comfortable, and the complimentary buffet breakfast was perfect. We will definitely be returning to this hotel and recommend it to anyone. Next time we would like to stay in the fantasy suites. They look fun & the kids would think they are a blast.

"Lovely Hotel and Restaurant"

5
10/08/2017

This hotel is lovely and the restaurant is top-notch. They have some packages for hotel guests--be sure and have a look on their website before you book. The bed was great and the hotel was quiet. Be careful of the drive-through roof if you have an RV or high vehicle.

"no elevator"

4
10/08/2017

there is no elevator to the 2nd floor . After driving all day, I was not impressed and too tired to complain . The Bristro was excellent and the service outstanding ! Crystal and Bruce know the art of providing great service !! We crawled our way up the warmest flight of stairs to our room.

"Friendly staff, clean rooms and good breaky!"

5
03/08/2017

Front desk staff was efficient and pleasant! Rooms were clean and large. Very good size tv in the bedroom and a nice fireplace as well! Varied options at breakfast (good selection) and tasty! Would stay here again!

"good experience"

4
03/08/2017

Great service, great food, good experience, decor a touch dated, but service and guest experience more than made up for that.Very accessible, a good family experience, and there actually is a fireplace in the room!

"Great stay!"

5
03/08/2017

Front desk staff were couteous. Room comfortable and also had a fireplace. We had a free breakfast buffet each morning in one of the two restaurants on site. There is an outdoor pool. The Kingston Penitentiary tour is a must and only a 7 minute drive away.

"Great staff and bar service at the outdoor pool"

5
02/08/2017

Nice, clean rooms, great staff. Breakfast was great too! Would try Tom's Place for a bite to eat next time. Looked nice and cozy inside. Nice outdoor pool with bar service! The hotel is not walking distance to downtown and the waterfront but it's a good location in between the 401 and downtown.

"AWESOME VISIT!"

5
01/08/2017

We stayed at the Fireside Inn on July 19 and 20. We had two rooms booked to spend time with family visiting from Quebec. The rooms are beautiful and the staff are extraordinary. We even met the owner and her husband who were very kind and gracious. Both evenings we ate superb meals at Chez Stephan. One of the days we spent enjoying the outdoor pool that has food and bar service. (Toms Place).Joanne was outstanding! Couldn't have asked for a more perfect getaway. We have a special Anniversary coming soon and plan to make the trip to Kingston to celebrate at The Fireside Inn.

"The very best value better than 5 star and should be rated as a 5 star if noy allready."

5
26/07/2017

We were two very tired old souls that were driving back from Quebec city. We decided to call it a day and remembered a quaint little hotel that we visited 4 to 5 years ago. Would it still be the same ?? When we arrived, the front desk sweetheart treated us like her grandparents. Took care of us like no other. This hotel DID NOT CHANGE!! She placed us on the 1st floor as we didn't have the desire to climb the stairs. Wonderful room, bed space, design, décor, fireplace, clean, quite, whatever. The free breakfast is a Hot and cold buffet. Quality plates and cutlery. Food was fresh as was the orange juice, coffee croissants (to die for). The Bistros stake house top quality, in fact better than 80% of the ones in Toronto . This is now our family's official home in Kingston.

"A Happening Place"

5
26/07/2017

While not located close to the harbor, this hotel was a center of activity. Two restaurants, a bar and bistro were located there and it seemed locals patronize them. The atmosphere was welcoming and the personnel courteous. I would recommend this facility.

"A Very nice Hotel"

5
20/07/2017

Very comfortable hotel. I stay here whenever I'm in Kingston as it is very convenient for where I need to go when in Kingston on business. The breakfast is quite good that comes with the stay and in a nice setting. The choice of both the restaurant and the bar/restaurant make for a nice on-site option for meals.

"Well worth staying here"

5
19/07/2017

All staff we encountered were friendly and helpful . Room was well appointed and quiet . Price was reasonable and close to what we had planned for the weekend . Downtown was still only a few minutes away . We would highly recommend this hotel

"Clean and Quiet"

5
18/07/2017

Very clean and quiet place just minutes from downtown Kingston. Breakfast was good but very crowded space on a busy morning. Front desk was really helpful in providing me with shaving cream since I forgot mine at home. The room was quaint and even had a fireplace. Did not use it since it was July!

"Clean and comfortable"

5
17/07/2017

The room was very spacious and comfortable. It was clean and well maintained. The free wifi, parking and breakfast was great. The pool area was beautifully landscaped. The staff were efficient and friendly.

"Great staff, cozy decor, free use of EV charger"

5
17/07/2017

I've stayed here for 3 nights (over 2 stays) in the last 6 weeks and continue to be impressed. On both visits, the staff blocked off access to the electric vehicle charging spot for me (yes, they have one and it it complimentary!), so that other guests wouldn't inadvertently park in that spot and prevent me from recharging. The charger is a Level 2 1772 and is located at the rear of the right hand parking lot when facing the hotel from the street. This is the coziest BW I've every stayed at and the staff are always cheerful, helpful and polite.

"Clean, comfortable and friendly!"

4
13/07/2017

Great hotel for a 2 night getaway with the kids. They really enjoyed the pool! Room was clean and staff friendly. Location was great, only 10 minutes to Kingston Pen and 20 minutes to Fort Henry. Would stay here again in the future.

"Quirky"

4
12/07/2017

A handy small hotel. The pool area was really nice. The rooms pleasant but dark. All areas were clean and tidy. There are some themed rooms too. The breakfast was adequate. And the area cleaned and tidied.

"Don't Expect That Much!"

2
11/07/2017

We recently stayed at this BW location in Kingston after staying at other BW locations elsewhere. Expect the same type of breakfast as other locations with the same type of breakfast staff, some of them overly friendly others quite disgruntled, banging serving dishes and grunting as they dump piles of semi-boiled sausages into the warming tray. Expect the same group of foreign tourists monopolizing the one waffle maker and the same over done potatoes. DO NOT stay in the west entrance location as the rooms have paper thin walls and the carpets smell. The motel/hotel does not have an elevator. The rooms themselves are a weird mixture of furnishings with gas fireplaces and very outdated bathrooms with one small exception, the shower head is adjustable! Okay for a night but for $200 a night, you might want to shop around.

"Fabulous one night stay"

5
10/07/2017

We stayed here for one night with another couple and were extremely satisfied with our stay. The lady checking us in was very nice and the Bar staff were exceptional. Overall we were pleased with everything, the room was nice and the Bed very comfortable. Would definitely recommend this Hotel

"Summer trip"

4
10/07/2017

Very easy to find Staff were great and the food at the restaurant was really good and very well priced. Room was very clean and the in room breakfast was on time and very well prepared. We did not take advantage of the pool but the area was very clean.

"Our night on the moon"

5
04/07/2017

We stayed in the Tranquility Base room. The service was excellent and the room was neat. You would not need more than 1 night in the room since the novelty wears off but after the first day, it is basically the price of a regular room so, win-win. It is spacious too and we had 4 TVS.

"Amazing"

5
03/07/2017

I would recommend this to any one. We stayed in the northern lights fantasy suite the in room champagne and strawberries were a good touch as well as the in room breakfast was delicious! We ate dinner at bistro stefan which was also incredible

"Vacation"

4
29/06/2017

With a senior lady friend, I visited Kingston and Gananoque, Ontario for short cruises on Lake Ontario and St-Lawrence river; also to visit these towns and visit the casino. I have appreciated every visits as well as the Best Western hotel where we stayed for the whole time of our visit. It was the first visite for my friend while I had been in these surroundings many times in the past years.

"Girl's Trip to the "Pen""

4
28/06/2017

Stayed at the Best Western Fireside Inn Kingston June 25 and 26th, 2017. There were 5 of us and we had two rooms, each room had two queen size beds. Plenty of room. Ate most meals at the hotel, either in the comfy lounge or out by the pool. All were good. We chose this hotel because it was within our budget and not too far from the Kingston Pen which we toured on the 26th.

"Weekend stay"

3
28/06/2017

Ive used this hotel a few times while visiting Kingston but, now it is in desperate need of a re-life. As soon as you walk in you can smell the old musty carpet, walls, etc. This carries on into the room as well. Musty smell from the carpet,and air conditioning unit. Staff however was amazing to deal with.

"Great Hotel in Kingston Ontario"

5
28/06/2017

A clean hotel with friendly and efficient staff that includes an above average breakfast with the price of the room. We had a drink at one of their restaurants called "Toms". They should consider changing the chairs as they were pretty uncomfortable, however having said that our stay at the hotel was great.

"NIce Stay"

4
23/06/2017

A very nice place to stay. Rooms were clean and the beds were comfortable. The only negatives were the noise from people in the hallways and the fact that the building must have shifted at some point and opening the door to the room was very difficult. The location was close to everything and the breakfast was very good. The staff were very accommodating and very nice to deal with. We would recommend this Best Western to anyone travelling in the area.

"Excellent service, comfortable rooms, great stay!"

5
22/06/2017

My husband and I stayed five nights at the Best Western Fireside Inn in Kingston, Ontario. The room was big enough for both of us, and the bed was super comfortable. It was during a heat wave, and the air conditioning definitely worked with no issues. The customer service at the hotel, as well as the restaurant and lounge was superior - very friendly without being too pesty. Thanks again for a great stay!

"Kingston Pen Tour"

3
21/06/2017

Our overall experience here was satisfactory. Its; a little way from the central hub of downtown Kingston so you have to drive everywhere. Beware of the one way streets and parking is a nightmare downtown. The adjoining restaurant "Tom's Place" is not recommended. The service was great but the meal itself was less than satisfactory.

"Home away from home"

5
20/06/2017

Another very enjoyable stay. The best of service where the staff is exceptional, the facilities are great and the food in both restaurants can match any of the finest. It made for a very enjoyable anniversary.

"Decent clean hotel with charm"

3
20/06/2017

Did an overnight stay at this property and was pleased. It's definitely got some charm. The room was clean, and the bed was decently comfortable. They have a complimentary breakfast buffet which was also good. As a business traveler though, I have to say the Wi-Fi was weak and not very functional. There was a desk in the room for working but no nearby power outlets.

"Rustic and quaint"

4
19/06/2017

We stayed for two nights and it was obvious why it is called the Fireside Inn... our room had its own fireplace. The bed was comfortable and everything was clean. Things were a little outdated compared to some of the more modern hotels we stay in but there was nothing negative about this place.. and the staff were courteous and efficient. The breakfast was very good, and I think we would go back if the opportunity arose.

"Amazing Place"

5
13/06/2017

Everything at this hotel is perfect wonderful staff spotlessly clean inside and out. Beautiful comfortable rooms. Great food/ Cannot say enough good things about this hotel. We have stayed here many times and have never been disappointed. Every detail is taken care of truly a wonderful spot to stay

"Great stay great food "

5
13/06/2017

This is my first time at best western. I will always return. Great sleep and my king room was incredible. It had a fireplace and everything. Staff was helpful bed was so comfortable and was a great price. If you have a CAA membership you save more as well.

"Very clean."

4
12/06/2017

The price was good and so was the room. Comfort was wonderful. Breakfast offered a wide array of choices and it was fresh and delicious. My wifi would kick off and I had to go to the front desk. The last morning I was there, I couldnt connect to the wifi, so didnt bother.

"Fireside Inn, Kingston"

4
11/06/2017

Overall very good. We stayed five nights and the cleaners were excellent. I've stayed in places where the rooms were not vacuumed between guests and you could see long hairs everywhere. This was NOT the case here. The place does not have an elevator and this is a problem for seniors and disabled persons. Make note to ask for accessible rooms if this is you. We did experience noise the first night of stay but as usual it's the clients that are the problem. People were slamming doors until all hours of the night Probably a group traveling and partying between rooms. I would suggest putting groups either in isolation or put them so far apart it's inconvenient to walk between rooms.

"CLEAN"

3
11/06/2017

Clean hotel, no issues. The rooms were really outdated.. just needed a place to stay so i guess it sufficed. However it is on the pricy side for a room. The breakfast was mediocre, but included so that was nice..

"Excellent "

5
06/06/2017

Great room with so many lovely details books fireplace amenities that are just perfect. Reception staff excellent with so much warm approach. You feel like at home here. Breakfast included and great. Quiet place It is big but you don't feel that. Super cosy

"Country Cozy Excellent"

5
04/06/2017

Quiet, updated, clean, pet-friendly. This will be our go-to getaway spot. Well appointed rooms. Ours had fireplace and great A/C. Log walls and country pool terrasse. Pub with wingback chairs and a classy restaurant on-site.....so great food & drink and back to room without any driving. Very good breakfast buffet included. Friendly staff in pub, resto and room service. Middle aged Receptionist with maroon hair was curt and inattentive.

"Kingston stop"

5
03/06/2017

Good service, amenities, staff, location and restraunt. The fireplace was a nice touch for our anniversary and it was close to the folks we were meeting. Would recommend this location when visiting Kingston ON.

"Amazing service"

5
02/06/2017

Came for three days for a regional bridge tournament. Having never been in the hotel before, I spent quite a while exploring all that it had to offer. Overall very impressed! The highlight was the staff in the small restaurant and the food that was served! It is such a treat to be served by someone who truly enjoyed what they do....smiling all the time and totally in tune with the fact that the customer is important. Whoever was in the kitchen knew what they were doing! Highly recommend this hotel

"Great value...cleanest hotel I've been in."

5
31/05/2017

From the amazing staff to the very clean and properly appointed room, this was a great value. It is absolutely everything you need for a comfortable stay. Honestly, don't remember being in a hotel room that has been kept this clean! Included breakfast was great. Buffet staff were wonderful. Only caution - if you have mobility issues (we did not) request a first floor room, as there is not an elevator. Would most definitely recommend to family and friends, and hope to stay again.

"Great place!"

5
31/05/2017

Great rooms with lovely rustic decor. Restaurant warm and inviting - great food. Tom's (the bar)- great place to relax and have a few drinks. All in one: eat, sleep and drink! (Tom's - not recommended for animal rights activists)

"Great Service great Food"

5
30/05/2017

This past stay was for a birthday celebration of a close friend. We booked two rooms, had drinks in the lounge/bar, then moved to the dinning room for dinner. Great bar service, excellent food. Everything was perfect!! Thanks,

"rating"

4
29/05/2017

hotel good restaurant toms place not great .the hotel staff were good the location was quiet.and easy to find would stay again . breakfast fantastic . better restaurant off site down road with better staff

"Nice hotel with big rooms"

4
28/05/2017

Checked in very late after we landed in montreal anf drove to Kingston that same night. Located very close to the highway exit we didn't want to search for cheaper hotels. The room was huge for 2 persons for just one night(having 2 queen size beds). We were told there was no other free room left. Well, parking lot was not even half full, so I'm not really sure if this was true. And 140 $ CAD (plus an additional fee of 20$ for whatever) All in all: nice and tidy hotel, in my opinion a little to expensive.

"You'll love it there"

5
22/05/2017

My husband and I were only at the fireside Inn for one night. I really could have spent a week there. It was cosy, clean and comfortable. The bed was very comfortable too. The Bistro food was fantastic. The breakfast, that's included, had a great variety. Even the coffee was excellent. I would definitely recommend the Fireside Inn. We will go back

"Great location in Kingston. Amazing staff and service."

4
22/05/2017

We stayed at the Best Western Fireside Inn in Kingston while visiting to attend our sons university graduation. We found it through Trip Advisor reviews and the value, reviews and location seemed to be a good balance. We certainly agree that this is reasonable value and the location is good. The rooms are quiet and clean. The included breakfast is better than most places that offer included breakfasts. The only negatives were we found the rooms and decor to be a bit dated, and the mattress on the bed and pillows were not that comfortable, making for less than the best nights sleep. In room electric fireplaces are a nice touch. At least the room was clean, quiet and there was no traffic noise. The staff were amazing. Check in was quick and friendly, check out was even better, surprisingly efficient. The restaurant staff were very pleasant and helpful. Overall, we were pleased. Just wish that perhaps they could upgrade the mattresses and pillows. We would stay there again, next time we would definitely bring our own pillows.

"GREAT LOCATION"

5
22/05/2017

This is the best location in Kingston that we have stayed at for over 30 years. We will return in the fall for another 2 days. There is so much to do and see in the Kingston Ontario. Take the ferry to Wolf Island and drive to the USA with another ferry ride or take the Glenora ferry to Prince Edward County and vist Piction.

"Will come again!"

5
17/05/2017

Great hotel. The room was much nicer than I expected. Very clean. Great water pressure in the shower. Pleasant staff. The bed and pillows were very comfortable. We will stay here again the next time we visit Kingston!

"Great Hotel!!"

5
16/05/2017

Super nice hotel and even better customer service! The rooms are super cool and the packages available are amazing! Highly recommended this hotel! They have really cool fantasy rooms, one for everyone!

"Great Food at The Fireside Inn"

4
14/05/2017

Stayed for 3 nights, had dinner at both Tom's and Bistro Stefan's. Food is awesome, prepared fresh and with attention to detail. My stay included a complimentary breakfast, which was far beyond my expectations. All three mornings had scrambled eggs, sausages, toast, home fries, cereal, pancakes, waffles, fresh fruit salad, coffee, tea and muffins, bagels. The same breakfast would have cost easily $15+ each morning. Tom's has an amazing burger and I enjoyed a really good steak Bistro Stefan's. I believe all the food is made at Bistro Stefan's. The hotel has a quaint cottage feel to it. All rooms have a fireplace, cozy room, clean and comfortable bed. I would highly recommend this hotel.

"Always Great at the Fireside Inn"

5
13/05/2017

What can I say.... my stay at this hotel is always great. I have even been to the hotel and the front desk staff recognize me. I am always treated with utmost respect and as a valued client. This hotel has a cozy "home away from home" feel. The breakfast in the morning is the best I receive from any hotel that I stay at.

"Great stay in a homey atmosphere"

4
04/05/2017

Check in & out was fast. Crystal at the front desk was friendly & helpful & a pleasure to talk with. We liked our room. It had two doubles & a love-seat. Our room also had a gas fireplace, but maybe they all do. It was a nice touch & we used it both nights of our stay. The room was clean & inviting. The bedding was crisp, clean, fresh with lots of pillows. The towels were soft, thick & plentiful. The TV & WiFi worked well, no issues there. We will definitely stay there again & will recommend the hotel to our family & friends.

"Great hotel"

4
04/05/2017

Very friendly and helpful staff. Comfortable beds with lots of space in the rooms. The breakfast was good and again the staff were very friendly and helped with any dietary needs. The restaurant Toms place is located in the hotel and the food was very good.

"Beautiful Inn!"

5
02/05/2017

My husband and I had to visit Kingston for a medical visit. We looked up this Inn on TripAdvisor and the reviews looked pretty good. They were right! The service was impeccable...friendly and warm! The rooms were amazing for the price paid! Fireplace included along with breakfast in the morning? Wow! We were not expecting all the little extras! Not only that, but there is also a great little pub and a restaurant attached to the Inn of you don't feel like going out! The food is great and everything is reasonably priced! When we visit Kingston again, we will be back for another stay!

"Great Choice"

5
27/04/2017

Wonderful hotel with nice quiet location. Staff was wonderful and buffet breakfast was great. All fresh and piping hot. For me a hotel is about the rest, so peace and quiet is most important and this place was all of that. Watched Stanley Cup hockey in the cozy lounge in a room the resembled my basement

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
joelw129, Thank you for the kind review based on your visit to the Fireside Inn. We appreciate all the positive feedback regarding the lovely staff, delicious Breakfast Buffet and peaceful nights rest. We hope to welcome you back in the future. Yours in Hospitality, H. Fournier, Front Office Manager

"Great Location, Friendly Staff"

4
26/04/2017

We had heard and read from others that it was a great place to stay. Having a 2 restaurants on-site you cannot go wrong. The location is great too as just down the street is an area mall, a grocery store right beside us plus other amenities nearby. It also is lose to the College and not too far away from Queens. BG ring that it was exam time, students moving out and the weekend the streets were very busy, but nonetheless we were able to get to where we needed to without too much trouble. We arrived at the BW around 4pm and were greeted by a friendly young lady named Marilyn. She was polite, professional, made sure we knew about the about the 2 restaurants on-site, gave us our breakfast tickets and a general breakdown of the area when asked. When entering the BW I was struck by the décor, cleanliness, warm friendly atmosphere. The room which room which we booked included a very comfortable king-sized bed with a desk and chair as well as a pull out couch, lovely fireplace, TV, refrigerator and bathroom. It had everything you could want in a room. It was very clean and the décor was warm and inviting. I will say I overheard some comments that it was a bit dated but we were very happy. The shower had 2 heads which I had never seen before but I tell you it was a lovely shower. Just down the hall is the door leading to the Fantasy Suites, all different themed rooms if that is to your liking. The first of the 2 restaurants was Bistro Stefan and the menu looked scrumptious which included steaks, seafood beautifully presented. This is where you also have breakfast in the morning. Tom's Place is the other restaurant and it is casually elegant with very comfortable arm chairs for seating. Our order consisted of a hamburger with fries, clubhouse with chicken and rice soup and a steak and Philly cheese wrap with same soup. All were very tasty and the servers were very friendly. Brunch was very good with a large variety to choose from (cereals, juices, coffee or tea, milk, eggs, sausages, etc..) Parking is plentiful as well. I would highly recommend BW Fireside Inn should you have the pleasure of visiting Kingston. We will definitely be back once the school year starts up again.

"Lovely hotel, never disappointed"

5
26/04/2017

We stay in this wonderful hotel whenever we need to be in Kingston. We have never been disappointed here. The staff is all so friendly no matter what their position. All smiles. We've loved all the rooms with the fireplaces. On our last visit we were upgraded to a whirlpool suite which was terrific. We enjoy having breakfast in the lovely Bistro Stefan; the selection is good and staff again so friendly no matter how early in the day. Thank you to everyone who make our stays so special.

"Cozy stay"

5
25/04/2017

Stayed with a family of four. Room was very spacious and warm. The bed comfy and cozy. There was a crib awaiting us upon arrival as requested. The staff was very pleasant and very accommodating. The breakfast was extensive and tasty. My kids loved the fireplace too. Second stay. Will be back again.

"Awesome room"

5
24/04/2017

The wife and I spent the night in a Fantacy Suite . We had an awesome time in the room , had a great experience we would definitely do this again some day .The staff was great the food was very good and the room was incredible . If you get a chance to spend a night in Kingston then try to book this hotel !

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
michaelpZ9608FQ, Thank you for the glowing recommendation. We are so happy to see you had a great time in one of our luxurious Fantasy Suites. We appreciate the kind compliments regarding the friendly staff and delicious food and hope to welcome you back again soon. Yours in Hospitality, H. Fournier, Front Office Manager

"Stay at Fireside Inn"

4
20/04/2017

This Best Western is now average, in stay, decor & al. It is one of any number of hotels rooms, very impersonal. This Hotel used to be very different in rooms, now it is a generic stay like all others. nothing special or different. I miss the special attention and we have been staying there for over 25 years.

"Friendly and welcoming"

5
19/04/2017

I have stayed at a lot of hotels over the years, but this hotel has to be the most welcoming. Not only the front reception staff but also the housekeeping staff. They are all so polite and try very hard to accommodate your needs. Excellent stay, I'll definitely stay there again.

"Home away from home"

5
17/04/2017

This hotel should be a model for all others. From its design with two restaurants on site and fireplaces in the rooms to the fabulous breakfast, we were made to feel at home by every staff member and with every amenity. We had a great stay here and will definitely be back whenever we are in Kingston!

"Great place!"

5
17/04/2017

The rooms are beautiful. Just like being in your own livingroom with the fireplace on. The rooms are very clean and comfortable. The staff are very friendly and helpful. Food in the restaurant was great and so was the breakfast.

"Buffy"

5
12/04/2017

Fit my needs perfectly. Staff great helpful. Bed very comfortable and room is cozy. Breakfast was excellent and surrounding very nice. I have no complaints at all it was a fine stay. Especially nachos and cheese I pub

"Great Value For Money"

5
12/04/2017

We were travelling up to Quebec so stopped in for a one night stay. Our room was great with fast check-in and good value for money. We ate in the bar restaurant for dinner which was nice. Breakfast was a hot buffet which was very nice.

"Great place to stay."

5
11/04/2017

Very nice Hotel. Room was lovely. Bed was very comfortable. Staff at front desk friendly and helpful. Breakfast was delicious. Next time we would stay there in the summer months and use the pool. We would highly recommend this hotel.

"Weekend away for a furneral"

4
10/04/2017

Service was great. The breakfast was plentiful and hot. Room was very clean and in good working order. Room service was very quick. Staff was friendly and professional. Wish there was an indoor pool and activity area for the kids to let of steam.

"Relaxing day in Kingston"

5
10/04/2017

My wife and I had an amazing time at Best Western. We would go back to that hotel and would recommend it to others. The lady at the front desk that check us in was very nice to us. She printed us a map on where we wanted to go, even if it was only 8 minutes away from the hotel. The supper at the Bistro in the hotel was extremely good.

"Fireplace made it so cosy "

4
23/11/2016

I checked in during a snowstorm. The snow was blowing and it was really cold out. Walked out of the storm into the lobby and a pleasant busy restaurant with guests sitting in big wingback chairs with a fireplace blazing - very welcoming and nice. My room had a fireplace, comfortable couch and sitting area. Was so happy to take off my winter coat and boots, turn on the fire, and warm up. Bed was very comfortable with lots of pillows. Breakfast was very nice - the usual selection - nicely presented and prepared. Would definitely stay again.

"Tired and a bit tacky"

3
21/11/2016

This place tries for the rustic look and fails. The result is a place heavy on pine and a tad old, dreary and tacky looking. The bedroom is chock a block decorated with items one might associate with a rustic cottage up n the mountains. Unfortunately it just looks old and a tad cheap. The 'electric' fireplace is an example. Gas would be fine. A wood burning fireplace would be nicer. An electric fire simulation is just place tacky. While the bedrooms need serious updating, the renovated bathrooms are quite nice (albeit a tad small). The room came with breakfast which was as forgettable as the furnishings. Better save your money. Stay at the Holiday Inn Express or Choice hotel and go out for breakfast. Lastly, the ceilings are low throughout the hotel making the place look closed in and dreary.

"Fantastic"

5
20/11/2016

Stayed in many 5+ star hotels in passed. This hotel is a gem. Fantastic staff. Room was ready for us upon arrival including our crib for our baby. Although decor was dated there was nothing I could complain about. Cleanliness of rooms, super comfortable beds, parking, breakfast in dining room was great. Stop wasting your time looking in Kingston for a hotel this place matchs up to any 5+ Hotel. Dinner in bistro Stefan was delightful.

"Visiting Family"

4
19/11/2016

Came to stay at the Best Western Fireside Inn to visit my sister who lives in the next town over. Really enjoy our stay here. The hotel reminds me of a cottage cabin feeling. The hotel is also dog friendly. We book a dog friendly room in case we brought our dogs. But we got our daughter to watch them. The room that they did give us was near a exit so it was very convince to take them out if we needed to. We enjoyed the breakfast and loved that they had a waffle, instead of pancakes that was a nice treat. Also what I like about this hotel is that you were not that far from anything. I would stay here again. Over all experience was wonderful.

"lunch at Tom's Place"

4
12/11/2016

We needed somewhere near the railway station for a quick but good lunch in pleasant surroundings, & Tom's Place restaurant, in the Fireside Inn, was perfect. There really is a fireside; there are also comfortable chairs, enormous numbers of mounted deer heads & other animals (not the place for someone who flinches at the thought of taxidermy), no canned music at all, cheerful, efficient servers & well-prepared (though not especially imaginative) food. The outside of the building is fun too -- wooden & quirky, by no means the usual cooky-cutter modern hotel.

"Every room has a fireplace !"

4
12/11/2016

Stayed here while in town for a funeral. Loved the fact that every room has its own fireplace. Bed was very comfortable and the breakfast that was included was great. Rooms are a little outdated with paintings and a wood duck but it was very clean and cozy with a leather couch to sit in front of the fireplace. This place has a lot of charm!

"the best, best western"

5
09/11/2016

we loved this place, the room was perfect; clean, super comfortable beds, electric fireplace and everything that we needed was there. The staff was nice for real ! The room came with breakfast, it was the best hotel breakfast we've had in a long time, they had quiche ! and make your own waffles (turned out very fluffy and light) we also had supper at the bistro; yummy! We would stay there again and recommend to all. one more thing; when was the last time you saw live plants in your room (3 of them) and a selection of books, really makes you feel at home and welcomed

"Family Atmosphere in a Five Star Inn"

5
04/11/2016

The owners of this BW have been here since about 1975. There's a family atmosphere embedded in a professional approach to inn-keeping. From the moment the welcoming doors automatically swing open, to the inviting front desk staff, the cosy atmosphere of the one-of-a-kind Tom's Place bar with double-sided fireplace reminiscent of a lodge, and the classy Stefan's Bistro dining room, you've never stayed in or visited anything quite like it. In addition to the comfortable and well appointed guest rooms, this inn has five Fantasy Suites catering to adults in a variety of romantic settings. It's a must for your next trip to Kingston, Ontario.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
dcbeale, Thank you for writing such a wonderful review based on your recent visit to the Fireside Inn. We appreciate the positive feedback and glowing recommendation. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"celebrating 25th annivesary"

5
02/11/2016

Welcoming staff, check in was easy. Room was clean and bigger than expected. We were able to adjust temp in room. Bathroom had larger size shower head that worked well. Room had a gas fireplace and a seating area. Free breakfast in the morning with a great selection of food. Great value.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
lesliebobm, Thank you for taking the time to write a review based on your recent stay with us at the Fireside Inn. We are so happy you had such a wonderful time! We appreciate the positive feedback and look forward to your next visit! Yours in Hospitality, H. Fournier, Front Office Manager

"O.K.for early risers!!"

3
01/11/2016

Reserved well in advance for a 4 night stay. Given a claustrophobic room overlooking a dim stairwell and next to the laundry. Asked to be moved. Request granted. Same style room but overlooking parking lot and brighter. Rooms are rustic making them seem a bit dated. "Ambiant" fireplaces are electric so the room does not overheat.The bathroom is well appointed but I noticed some black mold on the bathtub tile. New grout is needed. Heat/A.C. is very quiet and works well. Housekeeping is very accommodating and service throughout the hotel was excellent. They offer a free buffet breakfast which had lots of choice but some of the items were salty and luke warm. It is totally self serve but attendants were helpful and friendly. I do not spend a lot of time sitting in my hotel rooms. Basically, I'm there to spend the night and get some sleep. The 1st morning, I was awakened at 5:50 a.m. by the sound of running water- maybe a neighbour's shower!! I was so annoyed, we considered cancelling the rest of our stay. Staff told us some people are working and just get up early. Hoping we would get new neighbours who were not early birds,we stayed. The next 3 mornings, we got to sleep 'til almost 7a.m. Would we return? Not a chance!

"Numerous visits"

4
01/11/2016

Very comfortable rooms - nice decor - friendly staff - good breakfast. Would stay again anytime. Only downside were the french fries at Tom's Place bar. Supposed to be "fresh cut" bot were obviously re-heats. Other than that 10/10

"Impressed!"

5
01/11/2016

We went to this hotel for my birthday weekend. Booked one of the fantasy suites and was concerned that it might be "cheesy". Much to our surprise, it was beautiful and classy. We had the Suzie Wong Suite. I can't vouch for the other fantasy suites. Both restaurants on site were very good! Only issue we had was with opening the door to our suite. The door was iffy and took several tries to get it open.

"hotel is nice and comfy"

4
23/10/2016

stayed one night, outdoor pool was closing, room was magnificent, and comfortable The leased to third party restaurant, not so much for the included breakfast, as the server was extremely inattentive talking to one table for over 10 minutes while other customers are ignored. Food was good but my low service rating is for restaurant and not the hotel. Dinner is same restaurant is expensive, better choices in Kingston for food.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
thephoenixrisesagain, Thank you for taking the time to share your experience on Trip Advisor. We are happy to see you enjoyed your stay in the hotel. We appreciate the feedback regarding the restaurants and I will make sure the correct department is aware of the inattentive server for future and we hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Beds are rough"

3
22/10/2016

Staff were great, nice rooms, fireplace was great for ambiance, although lights on same circuit,beds are as hard as sleeping on the floor. Wife had to make a pillow mattress on top of the regular one to be comfortable.

"Our stay at the Fireside Inn"

5
14/10/2016

We always enjoy staying at this hotel, nice décor, good location, friendly staff, and we like both the restaurants. We have been to Kingston before, and we didn't consider staying anywhere else. My only observation to make is the menu in Tom's could be expanded to include more and varied offerings. A minor quibble.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
debbiebQ4506WP, We always enjoy having you stay with us! It is so nice that we are your first choice when you visit Kingston. Thank you for the lovely review and I will pass along the recommendation for Tom's menu to the Restaurant Manager. We look forward to your next visit! Yours in Hospitality, H. Fournier, Front Office Manager

"KINGSTON R'N'R"

4
06/10/2016

I enjoy the personnel and I am consistently treated extremely well by all staff members. The facility would benefit greatly from some serious upgrades as much of it is outdated. The location is central to all local facilities and to the city in general. The translation is close and the downtown area is conveniently accessible. It is also nearby the university and serves my needs very well. I also benefit from the location being close to family residences.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Brian H, Thank you for taking the time to share your experience with us! We appreciate the kind compliments towards the friendly staff and convenient location. We will use the feedback you gave us to improve for the future. We look forward to welcoming you back soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Great stay at Best Western"

5
05/10/2016

This hotel appears to have been renovated not to long ago. It is very clean, relaxing atmosphere and courteous staff. Will definitely be staying at this location when in the area again and will strongly recommend it to anyone else.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Walter M, Thank you for taking the time to share your experience on Trip Advisor. We appreciate the kind words and recognition for cleanliness and recently renovating. We are thankful for the glowing recommendation and we look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Best Western Fireside Inn"

5
04/10/2016

This is a great character property with all amenities. Absolutely love this hotel, friendly attentive staff, great bar/lounge and restaurant. Hot breakfast with a great selection of items to choose from!

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Chad S, Thank you for taking the time to share your experience with us. We are pleased to see you love the Fireside Inn and that we have your loyalty! We appreciate all the lovely compliments and we look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Cozy and Friendly"

4
02/10/2016

Attended a conference at a nearby hotel/conference centre. The hotel was fully booked. Stayed at the BW Fireside for the first time. A pleasant surprise! Staff were very friendly and efficient. Rooms are large and even have electric fireplaces. Complimentary breakfast was good. Their pub feels more like a cozy lodge than a typical hotel bar.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
John D, Thank you for the kind words regarding your stay with us at the Fireside Inn. We appreciate you taking the time to share your experience on Trip Advisor. We are happy that that you were pleasantly surprised with us, including the friendly and efficient staff, large rooms and Complimentary Breakfast Buffet! We hope you will return in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Very cozy"

4
28/09/2016

Was a lovely place for overnight stay only. I would not stay longer than overnight here, unless renovated further. Food/menus need updating. No elevators, long hallways - not recommended for anyone requiring a wheelchair or that are unable to climb stairs.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Maria S, Thank you for taking the time to share your experience with us. We appreciate the feedback and will use this to provide a better experience next visit. We hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent bang for your buck!"

5
27/09/2016

Exemplary hotel! Everything you want! Extremely clean, comfortable rooms, Customer service at its BEST! Bistro Stefan (steakhouse) comparable to a Fairmont meal!!!! Quite a few of the staff have worked here for years. Happy, well taken care of employees will always profit a business & this shows at The Best Western Fireside Inn. Joanne in Tom's Place & Matt in Bistro Stefan are AWESOME in their positions! Will definitely stay there again!

"Business trip"

5
25/09/2016

Excellent facility and amenities. Staff was very professional and attentive. Room was very comfortable. Breakfast had enough choice for variety over a weeks stay. Would highly recommend if staying in the area.

"So Cozy"

5
24/09/2016

Great atmosphere... Entire place is cozy. A must see and stay if you are in Kingston. If you love fireplaces this is a must. Lots of hides and stuffed animals and really good food. Try the bruschetta... It was great.

"Very comfortable with restaurant and breakfast included"

4
23/09/2016

Comfortable, country styled rooms with fridge and fireplace. Clean and homey. I visit my daughter who is a university student in fourth year and this hotel has become our home away from home. Sometimes available thru airmiles.ca which is helpful! Convenience of 2 restaurants (casual one and more formal one). Stefan's Bistro has great prime rib.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
charles561, Thank you for taking the time to share your experience on Trip Advisor. We appreciate the kind words regarding our comfortable rooms, décor, and cleanliness! Yes, the Prime Rib is amazing in the Bistro! We hope to welcome you back again soon. Yours in Hospitality, H. Fournier, Front Office Manager

"Older hotel with good service"

3
16/09/2016

The room we stayed in was a single queen with a pullout. The decor is dated and the rooms are dark although clean. The breakfast was excellent and better than most with a variety of choices and the food seemed of higher quality than many "included" breakfast hotels. In regard to the room, there was a moderately strong odour of chemical that was used to mask a tobacco / smoke smell. We would likely try another hotel when next staying in Kingston.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Geodude13, Thank you for your review based on your recent stay with us. We are sad to see that you would not return. We appreciate the kind words regarding the good service, clean rooms and buffet breakfast. If there is anything I can do to help change your mind next time you stay in Kingston, please contact the hotel direct. Yours in Hospitality, H. Fournier, Front Office Manager

"Overnight at the Fireside"

4
14/09/2016

We booked our hotel room, knowing we wanted to stop in Kingston to visit family, on our way back from Quebec. Found the hotel easily on Princess St., confused at first by the name of the in house restaurant that was also on the display. We arrived earlier than expected on Sunday of a long weekend. Our room was not ready, and we were invited to sit and wait on the patio by the outdoor pool. It was a beautiful afternoon to do so. Unfortunately, the restaurant was closed, but luckily we had beer in the car, so grabbed brew and unwound from the drive at poolside. The room was ready within the hour. The 1st floor room with 2 double beds, fireplace was clean, comfortable. Bathroom a little short of space for personal items, but was also clean and adequate. Staff at the front desk were helpful and friendly.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
loisl212, Thank you for the kind review based on your recent stay at the Fireside Inn. We appreciate the positive feedback and hope you will return again in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent hotel, wish we could have stayed longer!"

4
12/09/2016

Our family spent the night here during a recent trip from Toronto to Ottawa. We greatly enjoyed the hotel and our short stay in Kingston (Beautiful city!). We are a family of five and the room was very spacious, even with the roll away bed. The two queens were very comfortable to sleep in and the room was spotlessly clean. We loved the outdoor heated pool and pool side food and drink service. The rustic look of the hotel was charming and the complimentary breakfast was excellent. I would definitely stay here again, the only negative was that our roon had a very weak Wi-Fi signal, we had to go out in the hallway to get a usable signal.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Darren T, Thank you for the incredible review based on your short visit to Kingston. We are so happy you chose the Fireside Inn as your place to stay!! It is so nice to see you enjoyed the spacious room and outdoor pool. Thank you for the kind words regarding the cleanliness, breakfast buffet and décor. We look forward to welcoming you back the next time you make a trip to Kingston! Yours in Hospitality, H. Fournier, Front Office Manager

"Different than ordinary"

3
12/09/2016

Stayed here for one night on the long wknd of September. 2 queen sized beds, couch and fireplace. Would be very comfy in the winter as the rooms remained me of a cottage or an old English library. The hotel is not modern style, old English in the standard room that we had which overlooked the hotel outdoor pool. Enjoyed the late afternoon at the pool, nice area has food service and tables outside. Did not use the bar or pub, but wish we had now after reading some reviews. Beds were comfortable, tv channels were quite static but did not bother to try and repair as tv was not that important. Did find our room in need of a bit more cleaning. The tv remote is fit in a "clean stand" but there was trash inside this little stand. Down at end of bed on the floor there was a discarded wrapper and bathroom had hair on the wall. Overall the room was clean and would stay here again, just bringing this to the attention of those whom may work there to pay a bit more attention to detail in the rooms when cleaning. Beds were comfortable, walk up to the 2nd floor so reserve a main floor room if you are unable to clean rooms. Buffet breakfast which was provided was a standard buffet continental style found in my hotels but again, the ambiance makes this hotel different than the rest. There is a grocery store right next door for snacks and drinks. Free parking and in room safe

"Good value for the moneky"

5
11/09/2016

Clean, very friendly and helpful. Full breakfast. Big rooms. The bar was a great place to relax and feel cozy. The bartenders really like to chat with you if you want them too. My husband and I quite enjoyed that. The front desk went out of their way to make sure you were happy with everything and that you had everything you needed. I will go back for business and pleasure. We have a child in Queens and it's about 10 min from the University so this works perfectly.

"Pleasantly surprised with this last minute booking"

5
11/09/2016

We had heard of this theme based hotel in Kingston but were unsure what to expect when we booked the Fireside inn at the last minute. We booked the hotel to be near the lake front and our Kingston Penetentiary tour. We arrived early and went for lunch at Tom's, the pub in the hotel. This was a great spot to unwind after our two hour drive from Ottawa and to connect with our friends. The comfy high back chairs, fireplace and cabin theme decorations made it easy to pass the time. The food was tasty pub fare. After our tour we checked into our rooms. These spacious rooms were some of their non theme based rooms. They were suites with couches, king beds and fireplaces. We were pleasantly surprised. The booking came with a breakfast buffet. This buffet was well stocked and fresh. All in all I would definitely recommend this hotel to anyone staying overnight in Kingston even if you are not interested in "theme" rooms.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Marilyn F, We are so happy you chose to stay at the Fireside Inn. Thank you for the kind words regarding the décor and atmosphere of Tom's Place and our guestrooms. The best compliment is knowing you would return and also recommend us to the TripAdvisor world. Yours in Hospitality, H. Fournier, Front Office Manager

"Warm and Cozy"

4
09/09/2016

The Best Western Fireside is a unique hotel in Kingston's west end. Ten minutes from the 401 and easy to find. It is unique for the rooms, which has a gas fireplace fit into a bricked corner of the spacious room. The four poster king size bed is comfy, the room has thick crown moldings throughout, and, most importantly, the room was clean. Also, the decor of the property lends itself to walking out the front door on to a ski slope in Vermont. The two restaurants/bars are very well appointed. We had drinks and a light dinner in Tom's Place, set to feel like a hunting lodge. Wing back chairs and thick wooden tables were set against a signature fireplace and lent a warm ambience that was very inviting. Overall, the prices are about 20% more than I would have thought, but given the feel of the place, it is forgivable. Definitely where I would wan to stay again.

"Friendly and Comfortable!"

4
08/09/2016

We stayed here for one night after bringing our daughter to university. We booked the hotel using our air miles. Our room was a King Studio (not a themed room) and it had the largest jacuzzi tub I have ever seen in a hotel room. There was also a fireplace, seating area, two televisions and separate bedroom. The bathroom was spacious and clean. Robes were also provided. While we did not use the outdoor pool, it did look very nice. The advantage of this hotel is the exceptionally friendly staff, the free parking and breakfast included. The breakfast is quite diverse with fresh fruit, cereals, toast, yogurt, eggs, make your own waffles... The seating area is very nice and the staff is very attentive if you need anything.

"Upper Canada"

4
08/09/2016

They have a very good hot breakfast at this Inn. I only wish they had an elevator to help senior citizens get their luggage to their rooms. Fresh orange juice at the breakfast buffet would compliment the overall experience.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
tecumseh841, Thank you for taking the time to share your experience on TripAdvisor. We appreciate the feedback and hope you will return in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Wonderful place to stay"

5
08/09/2016

Loved staying at the Best Western Fireside Inn, Kingston. We were there on our way back from a trip down East and would have loved to stay longer. Everything, including the service, the rooms, the beds and the breakfast were top notch! Will definitely stay there again.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
LaurieG1, Loved having you here! Thank you for the kind review based on your recent stay with us at the Fireside Inn. We are very thankful for the positive feedback regarding the service, rooms, beds and breakfast! We look forward to welcoming you back next time you're in Kingston. Yours in Hospitality, H. Fournier, Front Office Manager

"Such a friendly, helpful, happy place"

5
08/09/2016

This hotel is certainly excellent. The staff are so friendly and helpful and so happy. In talking with staff from the front desk, housekeeping and the breakfast area everyone says right away ...we love our jobs as the owner and bosses are great so we enjoy coming to work. What a wonderful testament A special thanks to Michelle who happily took my GPS that had quit and fixed it for me with a "my pleasure"; to the housekeeping staff who quickly and efficiently put our room back to pristine in minutes while chatting along with a smile; and the breakfast staff who made sure we were comfortable and had all we needed. You all made a stressful visit for a very ill KGH patient pleasant.

""Wow" awesome Best Western"

5
03/09/2016

My wife and I were down in Kingston Sept 2 to get my daughter settled in to her apartment as she is moving there for school. First check in was very fast and everyone was polite and cheery. It took maybe 5 min to check in and receive our vouchers for breakfast the next morning. We then went to our room with the king size bed and fireplace. The room was very clean and trust me I am picky . The bed had soft pillows and sheets and the room smelled fresh and clean. I have stayed in many hotels but this is ranked at number 1. The decor for the room and hotel is very lodge like. It is very cozy. We had dinner at Tom's place located in the hotel and the food was good and very reasonably priced. For breakfast we used our vouchers in the bistro also located in the hotel. There were scrambled eggs, sausage,home fries,baked beans,make your own waffles,cereals, croissants and muffins, fruit. Lots of drinks coffee, tea, juices. Lots of free parking. Check out was just as fast and friendly. I could not ask for a better experience. Best Western you have won me as a loyal customer and with my daughter in school now in Kingston you can be sure this is where I will be staying. Thank you Best Western.

"Would Not Stay Here!"

1
01/09/2016

At first glance from the Outside, not what I was expecting since coming from a wonderful location in Perth. Entering the hotel it was dark and smelled like chlorine(from pool). Two front clerks for check in, and one was busy talking to 2 other staff members about personal things instead of catering to us for check. To find out the that person was a manager(.Hmmm!) There was feces on the outside of the toilet bowl, bed bugs, gym equipment not working well. I could go on but let's just say, I will NOT be returning.. The Breakfast was pretty good considering the hotel accommodations.

"Great place to stay"

5
31/08/2016

Spent a night here and we were very happy that we chose this place. Hotel is clean and staff are very friendly. My kids came in with me to check in and they couldn't stop talking about the staff behind the desk. She was very friendly and made a great impression on my kids. Room was clean and the fireplace was a nice touch. Breakfast in the morning was great. Lots of hot food to choose from. I will definatley come back to this hotel.

"Relaxing Lodging"

4
29/08/2016

Two nights for a single Queen room in a quaint hotel in early July, 2016. Loved the decor of the room with fireplace, relaxing beverage and evening meal in the lounge, great setting for breakfast. Quiet time at the pool. Comfortable bed. We were in Kingston for a wedding at a busy time so the room charge at $179 + HSTper night was higher than we usually like to pay. Very friendly receptionist.

"Flights of Fantasy"

4
28/08/2016

This exceeded my expectations. We booked the Flights of Fantasy suite for fun. We'd originally thought we'd book the Lord and Lady one but it was taken. We just had a really fun, relaxing time. We used the pool, ate at Bistro Stefan - which was pretty good - and had a cup of tea at Tom's Place.

"Great place to stay"

5
28/08/2016

Cant beat place for value great room selection and clean , nice outdoor pool with food service . Breakfast was great and so is the staff. If you don't mind not being downtown stay here. Great Restaurant and Lounge

"Great Hotel and staff!"

5
24/08/2016

I surprised my husband with a weekend in the Tranquility Base Suite! He was so surprised and it was an amazing adventure!!! Included with the package was room service breakfast (your choice of 4-5 different ones), sparkling wine and chocolate covered strawberries. The room - firstly, all of the suites have their own common hallway that has beautiful decor and music piped in!! Then when you walk into your suite and you're blown away. Our room was absolutely amazing!! Huge! Had a hot tub for 2, loads of space, a fantastic bathroom, too many TVs ( even has one in the bathroom haha) and amazing decor! The hotel - very cute! The pool outside definitely looks bigger in the pictures but it's large enough for the number of people using it! You can even order food while at the pool! Very clean, loved the charm! The restaurants - there are 2 right in the hotel. We went to Tom's Place both nights and loved the staff and the food. The prime rib was amazing! It's a little expensive for what you get however the convenience, ambiance and staff make it a must! The staff - I can't say enough about the staff at the Fireside Inn. Everyone we met in the halls had huge smiles as we walked by, the front desk staff were absolutely the best I've ever seen! Friendly, efficient, knowledgable, and so helpful with any questions we had. I bragged to my daughter about the amazing hotel and she got me to book a different suite for her and her husband! My husband and I loved the experience and we will definitely be back to try the other suites! Thank you for taking pride in the hotel and the top notch customer service you all provide! It's definitely a hotel we will return too.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Zimzimk, Thank you for the incredible review regarding your getaway in the Tranquility Base Fantasy Suite! What a wonderful way to surprise your husband, so glad you had such a lovely time! We are so appreciative of the kind words about the staff you encountered at the hotel, we have a pretty awesome team here!! Thank you for raving to your daughter about it, we hope that you will all come back to try the other luxurious Suites we have at the Fireside Inn. Yours in Hospitality, H. Fournier - Front Office Manager

"Fantasy suites are surprisingly excellent!"

5
24/08/2016

We've been visiting the Fantasy Suites for nearly 20 years. While they're a bit dated now, the prices have been reduced so they're excellent values. Almost surely the biggest and probably one of the best hotel rooms you'll ever stay in. You wouldn't suspect that from the modest exterior of the hotel or the very plain lobby and hallways. This isn't a 5-star hotel, but the Fantasy Suites make up for that!

"70's Style hotel.. Retro vibe"

3
24/08/2016

My first impression the hotel caters to a senior clientele I found the hotel to very dated in styling. However It was very clean and the service was excellent. The Buffet was very basic with selection charging $12.95 for that seems high. It was complimentary for hotel guests. The pool area was large no outside hot tub..

"Very nice"

5
24/08/2016

Stayed here for a night with my family. Very clean rooms, extremely comfortable beds. Hotel has pool and gym, which I didn't try, and breakfast buffet that some rooms come with. Our room had a fireplace and very "fireside"-y feel to it. Recommended place.

"Cozy comfortable beds, great breakfast , will return"

5
24/08/2016

Very pleasantly surprised by the fireplace,hardwood decor, cozy leather couch. Food was great, first time stay; will definitely not be the last. Most comfortable bed I have slept in . Breakfast was good, lots of choices. Nice pool. Front desk staff very efficient and helpful.

"Service with a smile"

5
22/08/2016

This was our second time staying at this Inn. I was pleasantly surprised the first time and this time they confirmed to me that they are actually that good. It started with the reservation and the fact that we needed 2 rooms for Friday and Saturday. Unfortunately Saturday was sold out. That being said a week before we were heading out they called to inform us of a cancellation, and then the day before the second room came available. Then upon arrival they realized their was a price difference so the young lady made sure everything was correct. Rooms were clean and comfortable, and ready at 12:30 in the afternoon. We stopped in at their little pub and had a great lunch. The lady taking care of us made sure that food allergies were addressed, and then off we went. Breakfast in the morning was included, and it was well presented. Unfortunately no bacon, but maybe next time. Both nights went great, and with the Tragically Hip Concert in town that weekend the property was actually very quiet. First stop next time as well.

"Kingston"

5
22/08/2016

I loved the hotel , the people and the food . The only thing I would suggest is more gluten free options as one of our party struggled a little bit with options but for the rest of us the food was lovely. Loved the pool and Toms lounge .

"Very comfortable"

5
22/08/2016

Bedding in particular was very comfortable. Fireplace and in-room TV v. nice. Hassle-free check-in and check-out. Did not use the pool but it looked good. Nice staff and good breakfast buffet. In-room coffee was average; perhaps higher quality grounds could be used.

"Perfect stay"

5
20/08/2016

Polite staff Convenient location Clean Good breakfast Nice pool and garden area. Don't think twice if you're thinking of booking here you will not be disappointed. The parking is also very convenient and its beside a food basics.

"pleasure"

5
19/08/2016

The Fireside continues to be a first-rate hotel. The breakfast which is included is the best ever. Tom's place is a 10. The service ,the ambience,and the food are terrific. The outdoor pool is always clean and has lots of patio furniture. An all round lovely place to spend a night or two.

"Visiting Son at Queens"

5
13/08/2016

We've stayed at the Best Western Fireside at least 3 times while moving our son to Queens and visiting him. The staff has always been professional and friendly, and the rooms have always been clean. We also like that we can bring our small dog along for the visit.

"Worth the price"

4
11/08/2016

Went there to do a thousand island cruise and used air miles points to pay for room. Brought another couple who paid $185.00 for one night. A little pricey to my standards, but worth the price. Rooms were spacious and clean with a warm ambience. We went to Red Lobster for dinner which was good. Later we went to the pool and had drinks on the patio. Stacey our waitress was very attentive to everyone and everything. We stayed in the middle section on the first floor. The buffet breakfast was good and plentiful.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
escapertoronto, Thank you for choosing the Fireside Inn when you visited Kingston to enjoy the 1000 Island Cruise. We are so happy to see that you were able to take advantage of the outdoor pool with restaurant service! Stacey is a great server and I cannot wait to share this with her! We hope to welcome you back in the future. Yours in Hospitality, H. Fournier - Front Office Manager

"Fireside Inn Great!"

5
11/08/2016

Friendly staff, nice facilities, good food, good value. We could be served by the pool which was very nice. The room was very comfortable and clean. A choice of two types of restaurants for dining was very good to have. The pool itself was clean and inviting. Lots of very easy access, free parking.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Catherine H, Thank you for taking the time to write a review based on your stay at the Fireside Inn. It is so nice to see you had a great time. We appreciate the positive feedback and hope to welcome you back in the future. Yours in Hospitality, H. Fournier - Front Office Manager

"An outstanding member of the BW Brand"

5
10/08/2016

Easily located, convenient, with plenty of free parking. Reception and checkout were both efficient, fast, friendly and welcoming. The reception staff know how to make loyalty clients feel valued and respected. The room (on the second floor) was clean and comfortable, with all the expected amenities, including free wifi and a very pleasant, well-presented complimentary hot breakfast buffet. The hotel offers a private outdoor pool and onsite restaurant. All BW Plus establishments should be like this one!!!!

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Nigel G, Wow! What a lovely review! Thank you for taking the time to share your incredible experience on Trip Advisor. We appreciate the wonderful comments regarding the friendly and efficient staff, clean and comfortable rooms, and the satisfying buffet breakfast! We also thank you for being such a loyal Best Western customer. We look forward to welcoming you back next time you're in Kingston! Yours in Hospitality, H. Fournier - Front Office Manager

"Charming, quiet and great value."

5
09/08/2016

We had an excellent stay at this unique and charming Inn. Friendly, helpful staff, very clean room, pleasant decor and very quiet. The breakfast buffet was extensive and the dining area was comfortable, clean and very nice relaxing decor.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Patricia H, Thank you for the short and very sweet review based on your stay at the Fireside Inn. We are so happy to see that you enjoyed your visit. We appreciate the positive feedback and kind words regarding the staff, cleanliness, décor, coziness, and breakfast buffet! We look forward to welcoming you back in the future. Yours in Hospitality, H. Fournier - Front Office Manager

"Clean, comfortable hotel"

4
04/08/2016

Stayed for two nights while in Kingston. Room was large, loved the fireplace and it would be great to use on cooler nights. Entire room was very clean. Adjoining rooms are not soundproof and you can hear everything going on. It wasn't a problem for us, but you could hear the kid playing in the room next door. Pool outside was nice, gardening was a very nice touch. Tom's Place is a nice touch to grab a drink or dinner. Breakfast was crazy busy but we were able to get a seat. Would definitely stay here again if in Kingston!

"Very Unusual Hotel with decor from the past."

4
03/08/2016

This Best Western is like stepping back in time. The 4 poster bed & fireplace were nice. The room was clean & the bed was comfortable. The staff were very helpful & someone took my picture sitting on an unusual sofa in the lobby. We ate at Tom's Place in the hotel & had good pub food.

"2 Night Stay"

4
03/08/2016

Accommodations with hot tub and fireplace was good. Had strawberries and wine delivered to our room both nights. Breakfast was also included. Air conditioner noisy. Lounge/bar was busy the 1st. night, so service was very slow.

"A lot more hotel than we expected"

5
01/08/2016

Away for a few days again. We booked this hotel based on preview reviews and we weren't disappointed, We had a King bed (a 4 poster) room with a fireplace. It was quite large with a view of the pool.There is free parking, wi fi (quite fast and easy to log into) and two on site restaurants. It is located about a 10 minute drive from downtown about 5 min off the 401. The full hot breakfast included scrambled eggs that were not rubber like is often the case at other hotels. The pool is outdoors and access with your room key. There is no spa but the pool has table service from the kitchen. We had one dinner in the restaurant with was very good and reasonably priced. The staff was friendly and accomodating. If you are in Kingston, I would recommend this hotel.

"The name says it all"

5
31/07/2016

While some have said this place needs updating, I say it looks a feels exactly the way a "fireside Inn" would look and feel. The rooms are nice and clean. Bathrooms are not tiny bit also not spa like, just a bathroom (looked recently update for those that want that experience). The restaurants Tom's Place was great, not too expensive with good sided portions. But the ambiance of an old trapper cabin and the big wing back chairs made my family and I very welcome. The staff in the restaurants and hotel were all very helpful and pleasant to deal with. I would definitely recommend this hotel to anyone and we plan to return. If your are looking for a cold cookie cutter contemporary hotel this one likely isn't for you but if you want a clean country Inn feel in the heart of the city give it a try, I don't think you will be disappointed.

"Comfort & great meal"

5
29/07/2016

I always stay at this hotel , you can get a great clean comfortable bed and i nice restaurant in the same location . Hotel is located 5 minutes to the 401 and within walking distance to many amenities. I would recommenced the prime rib and apple crisp in the hotel restaurant .

"Nice stsy"

4
28/07/2016

My family and I stayed at this facility for a night. Our room was on the second floor. This is an older yeah charming facility with friendly staff. We enjoyed the outdoor pool and patio. We even had dinner on the patio. The room was comfortable and clean, yet the AC was a bit noisy and the Wi-Fi was slow.

"25 th anniversary"

5
28/07/2016

This was our fist time at this Best Western but not our last. We read up on it on tripadvisor and the reviews speak for themselves, we had a very nice standard room , very comfortable and a very friendly and helpful staff. We had lunch by the pool with great service and were given ideas about where to go in Kingston. Then we had an excellent dinner at Stephan Bistr, definetly a 5 star. I love lobster tail and it was perfect. Fireside Inn should be very proud of there staff, and in particular when at Stephan's we were looked after by Margaret and she went out of her way to make our evening special, so thanks again for that. All and all thanks to everybody for making our special day special. It will not be forgotten.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Katie1934, Congratulations and Happy 25th Anniversary! We are so honoured to have been selected as your choice to spend such a special occasion. I am very glad to see that your night was what you expected and more. Margaret is a wonderful server and I look forward to passing this compliment along to her. We hope to welcome you back next year! Yours in Hospitality, H. Fournier, Front Office Manager

"Near or far"

5
27/07/2016

Seems no matter where I stay at BW I can count on great beds,good value and a pleasant,refreshing stay.I'm not sure you can expect much more from an accommodation and added to that this time was access to really good food.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Judith B, Thank you for the lovely review. We are very happy to see that you continue to receive comfort and great service every time you stay with Best Westerns. We appreciate the kind words regarding the food in our restaurants. We hope to welcome you back in the future. Yours in Hospitality, H. Fournier, Front Office Manager

"Well situated and clean"

5
26/07/2016

Hotel is very well located. A short drive from downtown Kingston. Also it was an easy hop on/off the 401 for a late night arrival. Hotel is well taken care of and clean. Breakfast was pretty typical but well presented (cereal, yogurt, toast, sausage, eggs, make-yourself-waffles, etc). Staff was very friendly and accommodating.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Marina M, Thank you for taking the time to share your experience on Trip Advisor. We are so glad to see you enjoyed your stay at the Fireside Inn. We appreciate the kind compliments regarding the friendly staff and cleanliness of the hotel. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Retro with Comfort and a Great Breakfast"

4
25/07/2016

Two level hotel -- looks like it was originally a swiss themed hotel of the 70s. The room was clean and spacious with some nice touches like a loveseat. The bed was comfortable. There was a nice widescreen tv. Wifi was good and we appreciated having the small fridge. There are some retro reminders including a fireplace and a charming pine desk and bed frame. A mainfloor bistro is the location of an exceptionally good breakfast buffet. I thoroughly enjoyed the outdoor pool. Overall seemed to have a quiet, mature clientele. Would stay here again.

"Nice Best Western"

5
22/07/2016

I have stayed many times at Fireside Inn always find the staff helpful Hotel is very nice they have outdoor pool which is well kept Restaurant very good food will continue to stay at Fireside Inn as I have family in Kingston

"Overnight stay"

5
21/07/2016

The exterior of the hotel was attractive.I found the reception area rather dark,small and claustrophobic.The staff were friendly,helpful and efficient.The room was clean and comfortable.I thought the placement of the coffee maker in the bathroom was unappetizing.It could have been placed on the desk.The fireplace in the room was nice.Breakfast was good.

"Very friendly, aim to please hotel experience"

4
20/07/2016

Stayed two nights, very clean and quiet. Every single employee went out of their way to be friendly and helpful. Décor a bit outdated (perhaps and American hotel's perspective of Canada - pine furniture everywhere, deer and mooseheads, wooden rooster carvings etc. , but still clean and perfectly adequate. Good quality sheets and comfortable beds with lots of pillows. Plan to sit outside by the pool and garden and enjoy a relaxing drink from the bar service. Handy, easy to find location.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Sandy M, Thank you for taking the time to write a review based on your recent getaway with us at the Fireside Inn. We appreciate the compliments on the cleanliness of the hotel and the friendly customer service you received. Thank you for the feedback and we hope you will return in the future. Yours in Hospitality, H. Fournier, Front Office Manager

"Once again, enjoyed our stay"

4
18/07/2016

When we first got to our room we were not expecting to have our own quiet hallway with only 4 suites down this hall, with music piped in. The regular hall didn't have music. Then we figured out where our room was! We in the Susie Wong room, we had our own stairs. If you have a physical handicap, it will not do. We enjoyed the room and the extra little touches that was provided. This was our second time at this hotel. We will be back.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Mary-Lou D, Thank you for taking the time to share your recent experience on Trip Advisor. It is a pleasure to welcome you back. We are so glad you had such a wonderful time and that you will be back in the future, we look forward to that and are so thankful for the kind words! Yours in Hospitality, H. Fournier, Front Office Manager

"Wonderful little hotel"

4
16/07/2016

We stayed 2 nights in a Standard King room with a fireplace at the Best Western Fireside Inn. It was an incredibly comfortable bed, the bathroom was spotless and the room overall was wonderful! Employees at this hotel are very friendly and helpful. We ate at Bistro Stefan...surf and turf...it was delicious!! The only thing we found negative were thin walls (heard people in hallways) and a loud air conditioner. We were exhausted from busy days so we still slept comfortably. Thank you Best Western we will definitely visit again!!

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
LPLB, Thank you for the lovely review based on your 2 day visit with us at the Fireside Inn. We are so glad that you had a relaxing sleep in our comfortable king beds and enjoyed a delicious dinner in the Bistro! We appreciate the feedback and apologize for the noisy air conditioner, I will pass this information to the correct department head so we can fix this for future guests. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Best staff you can get"

5
15/07/2016

We came from Toronto directly after our wedding, arriving at 1:30am instead of the planned 11pm. We stayed 2 nights and moved onto Gananoque, but realised we would need one more night on the way back. We arrived late that night as well and slept through breakfast the next morning. We didn't take advantage of the amenities, and next time we'd probably choose something closer to the downtown attractions, so there was a potential that we could have viewed this hotel from a grumpy perspective. But the staff, the staff, the staff is why I rate this place as excellent. Every individual we encountered was warm, friendly, eager to be of assistance, polite, respectful, knowledgeable, I could go on. Thanks so much for being our happy honeymoon facilitators! The wine and strawberries in the room with room service breakfast the next day was perfect, the big beautiful soft bed was a dream, the fireplace and view of the pool was appreciated. The little fridge for our wine and the safe for our wedding cards were really helpful. The breakfast buffet was perfect. But the staff is tops!

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Jennifer P, Congratulations to the happy couple!!Thank you for choosing the Fireside Inn for your honeymoon night! It is unfortunate that we are not located in the heart of downtown Kingston, however, we do like to make up for this with our free breakfast buffet, friendly service, romantic ambience and comfortable clean rooms. Thank you for recognizing that and sharing it on Trip Advisor. We look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Breakfast can be better"

3
14/07/2016

The hotel looks good, and the bistro nice too The rooms are clean and there is more than enough room. Breakfast was not what I expected. Can definitely better with warm eggs and warm croissants instead of cold. Staff was friendly. We stay there for 2 nights and we didn't want them to clean our bed in between, but they make it smooth again, which we liked.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Gera S, Thank you for sharing your experience on Trip Advisor. I am sorry that our Buffet Breakfast did not meet your expectations. We do have a microwave located in the breakfast room that you could use to warm the boiled eggs and croissants up in the future. We appreciate the feedback and hope to see you again sometime! Yours in Hospitality, H. Fournier, Front Office Manager

"great stay"

5
14/07/2016

We enjoyed our stay, two different restaurants, enjoyed the pool after touring all day, ordering by the pool, the room was clean and very pleasant, the staff was always pleasant and wished us a good day, had smiles

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Brenda S, Thank you for taking the time to write a review based on your recent stay at the Fireside Inn. We are glad to see you enjoyed your visit and that you were able to take advantage of the pool side service! We appreciate the kind words regarding the staff you encountered and we hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"LOVED this hotel!!!!"

5
13/07/2016

Everything about this hotel was GREAT!!! Friendly staff, beautiful spacious room with superb decor, great hot breakfast buffet and nice outdoor pool! We stayed there with our three children and it was perfect!!! The only con was slow wifi speed.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
jrt12340, Thank you for writing such a fantastic review based on your recent stay at the Fireside Inn. We really appreciate the positive feedback regarding the friendly service and "superb" décor. We are so glad that you had such a wonderful visit and we hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Great spot for a romantic getaway!"

5
10/07/2016

My BF surprised me with a night in the Lords and Ladies Suite as a birthday gift and it was a fun and luxurious experience! Very clean, quiet, the staff was super friendly and both restaurants are relaxing and serve delicious meals. We can't wait to go back.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
nderrick2016, We are so happy that you celebrated your birthday with us in one of our Fantasy Suites! Your boyfriend has lovely taste :) Thank you for the kind words regarding the service and dining experience. We hope you will try our other incredible Fantasy Suites in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Like a mini resort"

5
06/07/2016

Great place to stay. Spotless hotel, friendly staff, lovely pool and garden area. Tom's place has very tasty menu. Breakfast always fresh. Have stayed here many times. Very close to shopping and waterfront. Great location.. Minutes away from Hwy. 401 and Via Rail Station.

"great stay at the Best Western Fireside in Kingston"

4
06/07/2016

We recently stayed at the Fireside and it was a return visit. Last time was probably 8 years ago. It's an older hotel but looks well kept, clean and fresh. Although it's not something I'm into the option for a "theme" room is cool. The pool looked nice, we opted not to use it only because there was a lot of kids at the time. The restaurant had good food and prices are on par with what you'd expect. Staff were friendly and help, check in-out was quick and smooth. Well located and is good value, we'd go back.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
BruceMcH, Thank you for taking the time to write a review based on your return visit with us at the Fireside Inn. We are very happy to see how satisfied you were with the cleanliness, staff and upkeep of the hotel. We appreciate the positive feedback and it is so nice to learn that you will return next time you are in Kingston. Yours in Hospitality, H. Fournier, Front Office Manager

"Perfect service! Excellent rooms! Nice foods!"

5
05/07/2016

That's really a nice stay at Best Western! I got my room updated without any charge, though that was my mistake! And we love the dinner at your hotel, especially the service, as well as the beef steak! In one word, staying in this hotel is really a treat to me and all my family. Thank you so much! You make my trip no regret at all!

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Jinghui T, Thank you for the outstanding review regarding your recent stay with us at the Fireside Inn. We are so happy to hear how much you enjoyed your stay and we appreciate the kind words regarding the restaurants and staff you encountered. We love making you and your family feel special and we hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Very well established place!"

5
03/07/2016

Just wanna say this is the most maintained hotel I've been to with very well maintained rooms and would definitely stay there again! The locations is not bad, you have a bus terminal nearby and not far from the distance to Wolfe Ferry if anyone wants to access to the US side and the other side of Hwy 401.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Sherman W, Thank you for taking the time to write such a lovely review regarding your stay with us at the Fireside Inn. We appreciate the kind words and positive feedback. We hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Consistency is a Hallmark"

5
03/07/2016

We have stayed at this property many times. In fact, the BW Fireside is our first choice when travelling to Kingston. What it gives up for not being on the waterfront it makes up for in its being consistently excellent. Rooms are always clean, amenities and fixtures are always in good working order, front desk staff is efficient and friendly as are the breakfast staff and Tom's place staff. The grounds are immaculate.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
otteniw, Thank you for making us your first choice every time you stay in Kingston! We appreciate you taking the time to share your experience on Trip Advisor. Thank you for the lovely compliments on the cleanliness and service at the Fireside Inn and it is our pleasure to continue to please you! Yours in Hospitality, H. Fournier, Front Office Manager

"2 Night Stay"

4
03/07/2016

We stayed at the Fireside Inn for two nights on our Canada and US driving tour. It was easy to find coming off Highway 2 and very convenintly located for the city. Checking in was very easy. It did not affect us but for note there is no lift so if you have problems carrying bags upstairs it may be worthwhile requesting rooms on the ground floor. Our rooms were superb one had a four poster bed, plenty of space, clean and an excellent bathroom. Breakfast was served in the french restaurant and was of very good quality. We had dinner both nights in the bar area, which is done out like an old log cabin and was a nice layout. The food was great and the service excellent, I cannot fault our stay and would not hesitate to recommend this hotel for anyone staying in the area.

"1st stay in Kingston and at the BW Fireside"

5
30/06/2016

As it states in the title, it was my first stay in a hotel in Kingston and at the Fireside. The staff was very welcoming, the hotel looked great, it looked like an old hotel, I mean that in a good way. It looked like a very well and long established hotel. I was lucky to be upgraded to a whirlpool suite. Wow, it was a huge room. The lounge/bar looked great, and the food was excellent. I always stay at BW hotels as and when I can, and this hotel is definitely in my list of favorite hotels. I will definitely be back.

BWFireside, Front Office Manager at Best Western Fireside Inn, responded to this review
Emmanuel D, Thank you for the lovely review based on your first stay with us at the Fireside Inn. We are happy to see you enjoyed yourself. We appreciate the kind words about Tom's Place and the staff you encountered. We look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"GREAT WEEKEND AND EXCELLENT RESTAURANTS"

5
27/06/2016

Awesome weekend.Clean room and great staff.Had dinner both nights at each of the 2 on site restaurants. Food quality is very good and prices are reasonable.No need to go outside of hotel for meals.Great value.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Robert C, Thank you for the great review based on your weekend stay with us at the Fireside Inn! We are pleased to see you enjoyed dinner. We appreciate the compliments on the staff and cleanliness of the rooms and we hope you will return again the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Great night at the Fireside"

5
26/06/2016

This is our second time at the Fireside Best Western, everytime has been a great experience. The room is very nice and clean, nice decor and nice comfy bed. The bar and restaurant is great, food was very good and nice bar as well. You get a nice buffet breakfast as well.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
BPatterson72, Thank you for taking the time to share your experience on Trip Advisor. We are thrilled that you chose the Fireside Inn for a second time! We appreciate the kind words regarding the clean and comfy rooms, as well as the amazing food in our restaurants! We hope you will keep choosing us when you visit Kingston! Yours in Hospitality, H. Fournier, Front Office Manager

"One of my favourite places to stay in Kingston"

4
23/06/2016

Best Westerns are usually my first choice, and the Best Western Fireside in Kingston is no exception. The rooms are always very nice at this particular location. They are spacious, clean and comfortable and I think they all have a fireplace. There is free Wi-Fi internet. My most recent stay was at the end of May, 2016. The weather was quite hot but the pool didn't even appear to be close to opening, so although we understood it was a bit early we were disappointed with that. The hotel itself is close to shopping (including the outlet mall) and a quick drive to the downtown waterfront area and historic sites. Staff were informative and friendly and advised us where the best places to park would be. The restaurant's food is excellent, albeit a bit expensive so we opted to eat in the lounge. During the week the lounge atmosphere is second to none however I imagine it could be loud on the weekends. We were NOT thrilled with the free breakfast. I love to have waffles with blueberries or raspberries on top and the typical available melon concoction that most hotels offer was not ripe or tasty. I think because everything about the hotel makes you feel like you are in a top quality place you just expect a little bit better quality breakfast. We were only intending to stay one night as we were travelling to a destination with some time restrictions however once we were there a little while easily decided to spend an extra night. It's just that kind of place! :) We opted out from breakfast the second day though. I didn't use any other facilities this time so can't comment upon those, but in general the hotel continues to be one of my favourite stops when travelling between Nova Scotia and Ontario and we will definitely return.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
craymo, Thank you for sharing your experience with us regarding your return trip to the Fireside Inn. We are very pleased to see you enjoyed your stay and that we continue to be your choice when visiting Kingston. I am sorry to hear that you were not a fan of our hot/cold breakfast buffet, I will use your recommendation regarding berries for the waffles - that is a great idea! We appreciate your feedback and we look forward to welcoming you back next time! Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent Hotel Encourages me to Return."

5
22/06/2016

First time I attended this hotel. Definitely will return. Room comes with a mini fridge and fireplace. Full buffet breakfast is a nice change. Rooms are very nicely decorated. Peaceful and relaxing decor. Look for rooms closer to the front of the hotel. Restaurant is excellent. Quality of service is excellent. Genuinely friendly.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
BarreMP, Thank you for writing such a fabulous review based on your first stay with us. The best compliment is knowing that you will return! We appreciate your kind words regarding the staff, décor, breakfast, and restaurant! We look forward to welcoming you back! Yours in Hospitality, H. Fournier, Front Office Manager

"survey following stay"

5
22/06/2016

good value for money, excellent service overall. breakfast buffet well presented and hot.decor of rooms pretty and attractive on entry. linens fresh shower easy to use and gentle spray, need anti slip on floor of tub. flowers welcoming at entrance and around windows and at doors.parking lot clean and smooth pavement. .

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Freda B, Thank you for taking the time to write a lovely review regarding your stay with us at the Fireside Inn. We appreciate the positive feedback and look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"loved this hotel"

5
21/06/2016

this is an excellent hotel, from the staff, appearance, room comfort , restaurant, lounge our friends and my wife and i loved this hotel. the service was excellent as well as the food in the restaurant we decided to stay a second night on our trip instead of going to another city.

"Best so far"

5
21/06/2016

Last year we stayed at 14 Best Western Hotels on our way to the Grand Canyon so we have some experience with Best Western Hotels. This one was one of the best. The staff were excellent and the restaurant offered great variety. The rooms were a little small but the location was close to everything. If you are a walker, it is only a couple of kilometres to Old Town.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
TourLeaders, Wow! What an incredible review. Thank you for sharing your experience with us. We appreciate the kinds words and we hope that you will choose us again when you are in the Kingston area! Yours in Hospitality, H. Fournier, Front Office Manager

"best weekend getaway ever!"

5
20/06/2016

We meet our friends from Ireland and New York every year. This year we chose Kingston and picked the Best Western Fireside hotel. It did not disappoint. From the front desk, to the bar, to the diningroom we were met with helpful, genuinely friendly and courteous staff. Our rooms were lovely, fresh and spotlessly clean. The overall atmosphere of the hotel was very charming and very clean throughout. We had a lovely dinner in the bistro diningroom on our first night there. The food was excellent and so was the service. We finished the evening with drinks in the really cozy bar. A full breakfast buffet was included in our room rate. It was an excellent breakfast and very well laid out. Served in the lovely diningroom. We had drinks and dinner in the bar last night and again the food was excellent. The pool area is also lovely. We sat out and enjoyed our early morning coffee there. I would like to thank the management for running a hotel the way hotels should be run. Its hard to find these days. We have already decided that we will be meeting there again next year. And perhaps my husband and I will come for a winter weekend getaway too. Your guests in room 102, June 17, 18, 19, 2016.

"Nice charm"

4
20/06/2016

We enjoyed the rustic charm of this Inn. Very cute place. Hot/cold breakfast always appreciated. Restaurants on site very quaint. Wish we had time to enjoy the pool. Easy driving distance to everything Kingston has to offer. Seems a bit pricey.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Natalie M, We appreciate you taking the time to write a review regarding your stay. We are glad to see you enjoyed the "rustic charm" and buffet breakfast. We have entered into the busy season, therefore, our prices are higher than usual. However, they still compare to the city of Kingston. We hope you will return again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Great night stay"

5
20/06/2016

A found this older Best Western a few trips ago and is now one of my favorites. Easy location to find and close to everything. The restaurant on site is excellent with a fabulous dinner and an above average continental breakfast. The staff in the hotel and restaurant were awesome

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
George J, We are so glad you found us! Thank you for taking the time to write a lovely review regarding your multiple stays at the Fireside Inn. We appreciate your kind words and positive feedback about the restaurants and staff! We look forward to welcoming you back again soon. Yours in Hospitality, H. Fournier. Front Office Manager

"Great, comfortable stay but could use some updates."

4
16/06/2016

I have been on the road travelling so I was looking for a quiet place to stay. The service was great. The room was comfortable, quiet and exactly what I was looking for... except I was on the 2nd floor and I had quite a bit of luggage. I was not impressed there was not an elevator. I had a suite and loved the room. It had everything you needed.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Kathy M, Thank you for choosing the Best Western Fireside Inn. We are pleased to see you enjoyed your comfortable and quiet room. We do apologize for placing you on the second floor and we will try our best to give you a first floor room next time you visit us! Yours in Hospitality, Hailey, Front Office Manager

"Could be freshened up"

3
15/06/2016

The room was a comfortable size but for $170 a night I would expect ceilings without patched plaster and brighter bulbs in the lamps The pictures on the walls were very sun faded. The bathroom was very tiny. The halls were also very tired. The Hotel was on a very busy strip convenient to lots of restaurants and activities. the room was quiet, set away in the back. There was a pub style restaurant on the premises with very good food.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
sunlover099, Thank you for sharing your experience with us regarding your stay with us at the Fireside Inn. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently undergoing renovations and we hope that you will visit us again in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Not as good as we hoped "

3
14/06/2016

Stayed for one night passing through, rooms could do with an upgrade, tiny bathroom, had to call reception for tea although they had coffee. Toms Place was ok for a drink but food was pretty dire as was the service. Waitress was more intent on regaling the others with her story about a temperamental guest. Breakfast was good. If in doubt, choose a hotel down on the waterfront. Looked a good area with nice restaurants around it.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Linds4y, Thank you for taking the time to share your experience with us. We appreciate the feedback. I would like to personally apologize for the service you received in Tom's Place as this does not meet the Best Western standards. We hope you will give us another chance in the future. Yours in Hospitality, H. Fournier, Front Office Manager

"Great Stay Good Value for Money"

4
12/06/2016

The hotel room and common areas are exceptionally clean and well kept. Everything is acceptably up to date. The Bar/Lounge is comfortable and you can get a drink or pub fare for a descent price. The Bistro is priced at the high end but the food was very good. The buffet breakfast was excellent with something for everyone. Staff are very courteous and eager to please.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
JeffreyRK, Thank you for taking the time to write such an incredible review based on your Fireside Inn getaway! We appreciate the kind words regarding the staff and cleanliness of the hotel. It is so nice to see you enjoyed yourselves and we look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Delicious steak"

4
11/06/2016

Staff were friendly and efficient, service was quick. Lovely bonus was the surprise of "Amuse bouchée " from the chef. It was a mouthful of delightful rare beef with capers on a crisp tiny piece of toast. Crunchy and flavoursome. Very nice with our wine while we waited for our meal. Log fire added to the atmosphere. Definitely worth a return visit.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Candy-Stewart, Thank you for the glowing review regarding your visit with us at the Fireside Inn. We are very pleased to see you enjoyed your dinner in the Bistro Stefan Steakhouse and are looking forward to your return trip. We appreciate your feedback! Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent! "

4
08/06/2016

Stayed here last week whilst visiting relatives near by and liked it so much we changed our plans and stayed longer! Really good sized, clean rooms with all you would expect. Breakfast was ok but defiantly not enough fruit. The beans were really bad and no bacon! The bar and its staff were excellent, particularly Patrick.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Gary C, Thank you for writing such a fantastic review regarding your recent stay at the Fireside Inn. We are thrilled to see you enjoyed yourselves so much that you extended your stay! We appreciate the kind words regarding the staff in Tom's Place! We hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Another awesome stay at the Fireside"

5
07/06/2016

Room was clean, as advertised. Staff were exceptionally friendly especially the front desk and the breakfast crew. Pet friendly - travelled with our dog and received a nice welcome gift which included cookies and "poop bags" - a very nice touch for our stay. Have stayed a few times at this location and have never been disappointed.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Jackie M, Thank you for choosing to stay at the Fireside Inn. We appreciate the kind words regarding the friendly staff you encountered during your stay and are thrilled to see you enjoyed the welcome gift for your pet. We hope to welcome you back again soon. Yours in Hospitality, H. Fournier, Front Office Manager

"Returning after years."

5
07/06/2016

We were very pleased with everything about the hotel. We hadn't stayed there for some time but will be returning.The hotel is a very quick drive to downtown. Their pet policy is one of the best in the city.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Patricia S, Thank you for the wonderful review on your visit to the Fireside Inn. It is so lovely to have you stay with us again. We appreciate the positive feedback and we look forward to welcoming you again in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"wonderful stay"

5
06/06/2016

Our stay was wonderful as usual! Fantastic staff, great location & great atmosphere. You can't go wrong. Great for a family stay or for couples you just want to escape for the weekend. Always greeted with a smile by Hailey the Front Manager.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Cliff R, Thank you for the lovely review! We really appreciate you taking the time to share your experience with everyone. We are thrilled that you enjoyed your time with us! I would like to personally thank you for the kind words and we look forward to welcoming you back soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Clean, but a long way from downtown and the lake"

3
05/06/2016

We spent two nights here, booked by our travel agent. The hotel is clean, the staff helpful and pleasant, breakfast was included and was ok, but it is a long way from Kingston downtown and the waterfront. If you haven't got a car then it's an hour's brisk walk, a bus ride or taxi. Not recommended for people who want to access Kingston's vibrant tourist area.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Graham C, Thank you for taking the time to write a review based on your recent stay with us at the Fireside Inn. We appreciate your feedback and kind words regarding the cleanliness and staff at the hotel. Yours in Hospitality, H. Fournier, Front Office Manager

"Stayed in the Rolls Royce fantasy suite"

4
03/06/2016

This is a very large room with a London vibe. Sleeping in an old Rolls Royce is a novel idea but as a bed it is not very big. We certainly enjoyed the evening and appreciated all of the fine touches the hotel puts into the room. The fantasy suites are pretty neat all in all and enhance the stay for sure.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Doronik, Thank you for choosing to stay in one of Luxurious Fantasy Suites at the Fireside Inn! We are thrilled to see you enjoyed the layout and atmosphere. We appreciate you taking the time to let us know what you thought! We hope you will come back and try another Fantasy Suite! Yours in Hospitality, H. Fournier, Front Office Manager

"Fantasy suites... Creepy"

4
02/06/2016

Stayed here on business for one night. I was pleasantly surprised when I was upgraded to one of their fantasy suites. The hotel seemed pretty normal until I got the fantasy hall. Very weird decoration and a weird vibe. Got into my room... My bed was literally a car. Room was super dated and the lighting was not good at all. The room actually gave me the creeps which is very unusual for me. The room's novelty wore off in about 5 minutes and I had to get out of there. It was too weird for me. Thanked them for the upgrade but switched back to a regular room and tried to forget what I had seen.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Jamie P, Thank you for sharing your experience at the Fireside Inn on Trip Advisor. We appreciate your honest feedback and are glad to see you were happy once you switched back to a standard room. We will keep this is mind for your next visit to Kingston! Yours in Hospitality, H. Fournier, Front Office Manager

"Best Western Fireside Inn Kingston"

5
02/06/2016

This hotel offers exceptional value. It is conveniently located in Kingston, The rooms are clean and homey. The staff are extremely friendly and the restaurant is exceptional. I stay at this hotel whenever I stay in Kingston.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Lith M, Thank you for taking the time to write a review based on your return trip to the Fireside Inn. We appreciate your loyalty and always enjoy having you stay with us! Thank you for the kind words and we always look forward to your next visit. Yours in Hospitality, H. Fournier, Front Office Manager

"Great Place"

5
01/06/2016

Great Hotel ! Although you can see the curve in the floor as you walk down the hallway and our room door didn't quite open smoothly because of the slant, and a crack in the bathroom sink, it still is a lovely hotel, with clean rooms, comfy bed, and a great starter breakfast.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Melanie M, Thank you for taking the time to write a review based on your stay with us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are happy you still enjoyed our hospitality and cleanliness. Thank you, H. Fournier, Front Office Manager

"Great trip"

5
31/05/2016

We had a wonderful time. It was a family retreat and we stayed here 2 nights. The room had 2 queen sized beds, refrigerator, and a fireplace (which added a nice touch). The breakfast was included and was very good. The hotel has an outdoor pool, but it was a bit cold to swim. The staff was very nice and friendly. It was a good stay.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
ktanya4, Thank you for the kind review regarding your recent stay at the Fireside Inn. We are thrilled that you enjoyed your getaway with us. We hope you will come back in the future! Yours in Hospitality, H. Fournier. Front Office Manager

"Stay at Fireside Inn Kingston, Ontario"

5
31/05/2016

Stayed here for 3 nights while I explored the historical sights of Kingston. I found the place a charming and friendly hotel. The location was only 2.5 miles from the Waterfront. They have a free and spacious parking lot. Bistro Stephan is excellent and the staff were exceptional. I enjoyed their lighted seafood entrees though most seemed to choose steaks and hearty fares. I was upgraded to a Jacuzzi room on 2nd floor. The extra space & amenities my visit much more enjoyable. The exercise room on the second floor was well maintained and had a good view of the pool area. t has an upper body machine as well as the standard treadmills. Pool area was pleasant & clean with several umbrella tables to enjoy drinks under. Overall a nice hotel, well located and a very enjoyable stay.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
glenw947, Thank you for taking the time to write such a pleasant review based on your recent visit to the Fireside Inn. We are thrilled to see you enjoyed your dinner Bistro Stephan and the upgrade to one of our luxurious Whirlpool Suites. We appreciate the kind words regarding the pool and fitness center. We hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Fantasy suite"

5
30/05/2016

The Fireside Inn was a very nice place to stay. Kingston was an overnight stop for us on our way Montreal to Niagara Falls. Kingston is right on the water and the town was going through some construction pains but I wish we had planned two nights instead of one. The staff at the hotel was wonderful. When we arrived the person who took my reservation earlier had failed to state I wanted a room with a jacuzzi but that was not a problem because the girl at the front desk upgraded us to one of their largest executive suites with a jacuzzi. There was a water pressure problem so they moved us to one of their fantasy suites- The Suzie Wong Suite. It was beautiful. The Jacuzzi was huge and the whole suite had several nice places to sit and enjoy. The restaurants in the Inn were quite good. The complimentary breakfast was good ambiance wise, however the food choices were'nt as good as other Best Westerns. If we were to stay again we would stay in a Fantasy Suite. It is not on the water front however it is a short driving distance to the water front. Best Western is our go to place when we are not sure of where we want to stay because most of the time they are very clean. I think it should be rated Best Western Plus but because there are no elevators it is rated as a standard Best Western.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
621uye, Thank you for choosing to stay with us at the Fireside Inn on your way through to Niagara Falls. I am thrilled you enjoyed the beautiful Suzie Wong Suite, this one is one of my favourites! I appreciate the positive feedback regarding the restaurants and staff you encountered. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Kingston trip home"

4
30/05/2016

Very nice hotel. Good value and nice country theme. Excellent restaurant. Good quite location. Staff were very friendly and helpful. With the add benefit of the Best Western rewards this is the place to stay in Kingston!

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Bob J, Thank you for taking the time to write such a wonderful review based on your stay with us at the Fireside Inn. We are so thrilled you enjoyed the restaurant and were happy with the staff you encountered. We look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Monarchist Mary's review of Kingston's Best Western Fireside Inn"

4
30/05/2016

The Best Western Fireside Inn is a charming and friendly hotel, well located with free parking. Bistro Stephan is excellent and the staff were exceptional. However, corridors to the rooms were so long and narrow as to be claustrophobic. Two people cannot walk side by side. The staff were very nice, friendly and helpful. The bathroom tub needs resurfacing. The rooms are exceptionally large and quiet. A nice big parking lot. Pool area was pleasant although dandelions on the grassed area need weeding. Overall a nice good hotel, well located and a very enjoyable stay.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
MonarchistMary, I would like to thank you for taking the time to write such a nice review regarding your recent stay with us at the Fireside Inn. We appreciate your feedback and I will notify the correct department regarding the tub and weeding comment. We hope to welcome you back soon. Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent value and a great experience"

5
29/05/2016

We thoroughly enjoyed our 2 night stay at the hotel. If you have the in-room choice of breakfast, I recommend it. Our breakfast was delivered to our room on time, still warm and the quality of the breakfast was amazing. We attended a comedy show at Absolute Comedy just beside the hotel. Nice that it was so close by. The restaurants located in the hotel, Tom's and Bistro Stefan have a lovely atmosphere and I would also recommend them. We'll be back to this hotel again.

"Comfortable place to stay"

4
26/05/2016

Best Western Fireside Inn, Kingston is a nice place to stay for business and pleasure. Rooms are comfortable if you enjoy a rustic motif however it does appear it hasn't had any upgrades for some years. Still a relaxing place to stay; hotel staff are friendly & helpful and restaurant staff are pleasant and efficient.

"Wedding"

5
25/05/2016

My husband and I booked the Renaissance room...it was beautiful. We had it for 2 nights. Lots of space for all of the bridal party to get ready and great ambiance for taking pictures The staff was very courteous, the rooms very clean. The jacuzzi was extremely relaxing the night before the big day.

"Nice Hotel"

4
25/05/2016

We loved the decor and different themes at the Fireside Inn. Service in all areas was excellent, with friendly staff from the front desk to the breakfast buffet. Room was large and generally clean and quiet. No extra blanket and some old items (e.g. Old heater) in the room would be minor drawbacks. Breakfast was very good and overall we were happy with our stay.

"ABSOLUTELY WONDERFUL! "

5
24/05/2016

I have stayed at this hotel during my last 3 trips to Kingston. I am an annual visitor. When I visit Kingston, I stay for 4 days just for a nice getaway. I love everything about this hotel. Friendly staff, clean rooms, very cozy, waaaay comfy "poofy" beds, great on- site dining, and close to just about anywhere you want to go. And ample free parking! The beds are so comfortable, it's just amazing! And the breakfast buffet is a nice bonus. Lovely, relaxed atmosphere. Tom's Place is especially fun for a cocktail in front of the fireplace, a light tavern meal and trivia cards on all the tables. Just lots of fun. And did I mention the Oyster Bar on Friday night's? FANTASTIC! Love you Kingston Best Western, you're the best! See ya again next year!

"Trip Advisor"

5
21/05/2016

The location was very easy to find in a stranger city. It was close to shopping and close to main thoroughfares. We met very friendly people who were attending the same event in Kingston as we were. The in room fire place added to the coziness of the room' I wouls choose this hotel again if I were returning to Kingston

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
792lyndam, Thank you for staying with us at the Fireside Inn on your most recent visit to Kingston. We are very thrilled to see you enjoyed your 'cozy' stay and that you would choose us again when in Kingston. We look forward to welcoming you back! Yours in Hospitality, H. Fournier - Front Office Manager

"How I stay at est Western Hotel on my stay in Kingston"

5
18/05/2016

I always stay at Best Western Fire Inn, Kingston, because of the restaurant and there very good choice of dinner items and specials. They have a great helping staff all over the hotel. My check in experience is always taken care of in a quick and helpful way.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Gary V, Thank you for your return visit to the Fireside Inn! We are thrilled to see you enjoyed your dinner once again. We appreciate the kind words regarding the staff you encountered. We look forward to welcoming you back soon! Yours in Hospitality, H. Fournier - Front Office Manager

"Absolutely Delightful !"

5
17/05/2016

We had to go to Kingston in April and booked into this hotel as it was close to the venue we were attending. I had not stayed with the Best Western before but thought it was a safe choice. Were we pleasantly surprised ! It was a great stay - the accommodations were so well done, like going to your Auntie's house . Cozy wallpaper, such remarkable detail in the workmanship, solid poster beds, room larger than we are used to for a very reasonable price. The dining room and bar are so welcoming and the staff fantastic ! The place is so clean and well kept,with such a cozy,welcoming atmosphere, I can't wait to find a reason to go back to Kingston. We didn't stay in a theme room but a staff member gave us a peek of a vacant room. Unbelievable !

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Bananapam, Thank you for taking the time to write such a lovely review regarding your stay with us at the Fireside Inn. We really appreciate the positive feedback and are so glad to see you were so pleasantly surprised by the staff and décor of the hotel. We are just as excited to welcome you back when you're in the Kingston area again! Yours in Hospitality, H. Fournier - Front Office Manager

"Awesome service, great room."

5
13/05/2016

Lady that checked us in (Hayley) was super nice, very friendly, very helpful with all our questions about getting downtown (10 minutes away). The room was superb - long with a couch at one end, tv, bed - room for a desk and there were even books in the room...the bathroom was at the opposite end which kept it a little more private than normal. Lovely room, clean, quiet, comfortable. Highly recommended !!!

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
M W, Thank you for the fantastic review based on your recent visit at the Fireside Inn. I really appreciate the kind words and am so happy to see you enjoyed your stay. The best compliment is being recommended, so thank you! We look forward to welcoming you back next time you're in Kingston. Yours in Hospitality, H. Fournier - Front Office Manager

"Our Hotel of Choice"

4
06/05/2016

We had a pleasant stay. Service is very good, food was interesting, breakfast more than adequate. The motel was clean and comfortable. It is in a downtown location and was convenient for shopping and other visits.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
853jeremyd, Thank you for taking the time to write such a sweet review regarding your recent visit at the Fireside Inn! We appreciate you giving us the opportunity to accommodate you while in the Kingston Area and we hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Saturday Getaway"

4
04/05/2016

The Fireside in Kingston is our go to getaway hotel, always a great experience. The room is always clean, no surprises. Always a nice touch is the fireplace. Had a good nights sleep very comfortable bed. The best hotel buffet breakfast anywhere. We will be back.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
June021979, Thank you for the kind review regarding your return stay with us at the Fireside Inn. We are so pleased to hear that we are you go to hotel in Kingston! We look forward to welcoming you back again soon. Yours in Hospitality, H. Fournier, Front Office Manager

"Amazing HOTEL Experience"

5
02/05/2016

Not just for a Best Western, but for any hotel in general...The Fireside Best Western was absolutely wonderful. The room was spacious, clean, and cozy...and we loved the decor. The bar was SO beautiful and rustic...we were shocked at how amazing it was! The service was amazing and everyone was incredibly kind and generous with helping us at every turn. They even gave a treat bag for our dog that had cookies and poop bags. An amazing overall time and we will 100% be coming here (and only here) when we travel to Kingston!!

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Teresa J, Thank you for the outstanding review! We are very pleased to see you had such an amazing stay at the Fireside Inn. Please come back any time! We would gladly welcome you back with warm smiles. Yours in Hospitality, H. Fournier Front Office Manager

"Base of Tranquility Fantasy Suite"

4
30/04/2016

This is such a cool room. You have a small entrance way and then you walk in to a room transformed in to outer space with moon rock and your very own Spaceship to sleep in. We had a complimentary breakfast sent to the room in the morning and we're greeted with chocolate covered strawberries and a bottle of champagne. Great way to spend a night with someone you love.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Tara Y, Thank you for the incredible review regarding your stay with us in the Tranquility Base Fantasy Suite. We are so very pleased that you had a wonderful night with your spouse. We appreciate the kind words and hope that you will try the other Fantasy Suites in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Clean rooms!"

4
25/04/2016

The rooms were very clean, and the beds very comfy. There is an electric fireplace in the room which is a plus. Breakfast was included, eggs, sausage, beans, hash browns, waffles, fruit, cereal, yogurt.....and more. The only thing we missed, is there is no lobby to hang out in.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Diane D, We appreciate the positive feedback based on your recent stay with us. We are happy you enjoyed the electric fireplace in your room, they are a wonderful touch. We hope to welcome you back next time you are in the Kingston area. Yours in Hospitality, H. Fournier, Front Office Manager

"Pleasant and Well Located"

4
25/04/2016

The Best Western Fireside Inn, Kingston, Ontario, offers a pleasant, quiet and comfortable stay in a well located area near the Queen's University campus. The breakfast included is an ample spread with lots of choices.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
A1579YLjanes, Thank you for the kind review you left for us regarding your stay at the Fireside Inn. We are happy to hear you enjoyed your visit and hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Great place"

4
25/04/2016

Met a girlfriend there for a nice relaxing night away. Front staff was wonderful. Let us check in early and offered express checkout. Breakfast was included. Great food, could have had some more fruit but we didn't go down till almost 10:00. We sat chatting for almost an hour and no one rushed us out. Very friendly

"Country Cabin"

4
20/04/2016

A very pleasant stay. The room included a fireplace and lots of chunky pine furniture. King bed was a little hard for my liking but this would be my only concern. The breakfast buffet was nicely presented and offered in a warm cozy space.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Joe A, Thank you for your review regarding your stay with us at the Fireside Inn. We are happy to see you had such a lovely night. We appreciate the positive feedback about our breakfast buffet and hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Pretty cheesy, but clean enough."

3
13/04/2016

I've stayed here about 10 times over a 5 year period. - Hotel fixtures and decor are very dated. "Country cabin" theme from the early 90's which is really just an excuse for shoddy amateur carpentry. - Breakfast is below average quality. - Some rooms offer no protection from adjacent rooms sound. Can hear conversations and TV even at moderate volumes. + Rooms are all large + Staff seem adequate + No issues with cleanliness

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
l33tskillz, Thank you for taking the time to write a review based on your recent stay at the Fireside Inn. We appreciate your feedback. Yours in Hospitality, H. Fournier, Front Office Manager

"Comfortable place to stay"

4
10/04/2016

We ended up with a first floor room towards the back of the hotel. The rooms are large, and ours had a fireplace, fridge, two double beds, a small couch, desk, and a large flat screen tv. Our first night was very peaceful and quiet. The second night we had heavy-footed neighbours in the room above us who kept us up until the early hours. Breakfast was good, a decent selection. There were hot and cold items (sausage, corn beef hash, home fries, baked beans, oatmeal, waffles cereal, toast pastries, scrambled and hard-boiled eggs, fruit salad, yogurt, etc). Located only a few minutes drive from downtown. Overall a comfortable place to stay. I would return again if ever in the area.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Kerri L, Thank you for taking the time to write a review based on your recent stay with us at the Fireside Inn. I am very sorry that you were disrupted by the guests above you. If there are any noise issues, please contact the Front Desk and we can try our best to resolve it! Thank you for the positive feedback about the breakfast, we are happy to hear you will return again if you are every back in the Kingston area! Yours in Hospitality, H. Fournier, Front Office Manager

"You've Got To Stay Here!"

5
10/04/2016

I stayed in one of the themed rooms called Tranquility Base. You get to sleep in your very own moon lander and the three storey room makes you feel like you are in space. This is perfect for the nerd in all of us. The room was clean and the free bottle of champagne and chocolate covered strawberries were a very nice touch. The food is great (except for the steak I had for breakfast the second morning. It was inedible). But I highly recommend the corned beef hash! The staff are exceptional and really helped make my stay even better. If you need anything just ask for Alec, Maitlyn or Linda. But everyone there is amazing and will make sure you have everything you need, even directions and suggestions of what to do in the city. I don't think I'll ever be able to stay at a normal hotel again!

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Catherine T, It was an absolute pleasure having you stay with us for a few days in the Tranquility Base Fantasy Suite. You were loved by all of the staff, thank you for bringing so much positive energy to the Fireside Inn! We appreciate the kind words about Alec, Maitlyn & Linda and we look forward to welcoming you back again soon! Have a wonderful Summer! H. Fournier, Front Office Manager

"Stay for the Johnny Reid Concert"

4
05/04/2016

Always an excellent stay. We have been staying at this particular BW on and off for the last 30 years. We find it has a very relaxing atmosphere catering mostly to couples. Tom's Place being our favorite lounge. We only wish it would stay open a little later after a return from concert, it was closing at 11:00

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
Maureen T, Thank you for the lovely review based on your return visit at the Fireside Inn. We are pleased to see you enjoyed your stay once again! Sorry that you missed out on Tom's Place after the concert. We hope to welcome you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Fireside Inn lives up to it's name"

5
04/04/2016

Really enjoyed our stay at the Fireside Inn in Kingston, Ont. room had a fireplace and nice sitting area as well as a comfortable King bed. Tom's Place served a delicious dinner, and we enjoyed the ambiance there and in the Breakfast area.

firesidekingston, Front Office Manager at Best Western Fireside Inn, responded to this review
KeithaB, Thank you for the lovely review based on your recent stay with us at the Fireside Inn. We are very happy to see you enjoyed your visit and the dinner in Tom's Place. We hope to welcome you back in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Too much noise"

3
26/03/2016

Hockey tournament staying at hotel. Children running up and down the halls till later in evening. Certainly not relaxing. Ask when booking if there is also a tournament staying to ensure you have a quiet space.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Leslie W, I am very sorry you were disturbed during your stay with us at the Fireside Inn. There was a city wide Kids 4 Kids tournament in Kingston. We do hope you will visit us again in the future. We appreciate your feedback. Yours in Hospitality, H. Fournier, Front Office-Revenue Manager

"Great stay"

5
24/03/2016

Stayed here for a one night getaway. We booked a Jacuzzi suite, which was perfect. The room was clean, functional, well maintained - separate bedroom with huge four poster bed, TV, wall safe; bathroom with shower; bar sink area; living room with leather (leatherette?) couch, huge Jacuzzi, TV, fridge, desk, fireplace. Lots of lighting options. The décor is ... different lol. Rustic? But don't let it fool you, there is nothing "old and worn". We had dinner at Stefan's and coffee and dessert at Tom's place. The food at Stefan's was good, but nothing super special. We also had the breakfast buffet there. I enjoyed the atmosphere at Tom's. It was nice to have both options. Service at hotel and restaurants was impeccable. Would definitely come here again and highly recommend it.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Nathalie K, Thank you for taking the time to write such a wonderful review regarding your recent stay with us in one of our luxurious Whirlpool Suites. We are very pleased to see you enjoyed your visit and were happy with the service you received. We hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"What a nice surprise! We will definitely be back!"

5
23/03/2016

Had never stayed at BW Fireside Inn before but from now on will try to book it first! Totally reasonable price, especially considering the delicious hot breakfast in a.m. Great breakfast host staff and caring and personable front desk staff. Was blown away by the cleanliness of the hotel room and bathroom. Have stayed at new hotels that did not come close to having such thorough cleaning. Husband has bad back but woke up saying he had not slept that well in years, the mattress was that comfortable. Yay for Best Western Fireside Inn!

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
CambridgeArtLover, Thank you for the amazing review regarding your recent getaway at the Fireside Inn. We are so very happy that you enjoyed the breakfast in the Bistro and your sleep in our comfortable beds. We appreciate the kind compliments towards the cleanliness of the hotel and the staff you encountered! We hope to welcome you back soon. Yours in Hospitality, H. Fournier Front Office Manager

"Great stay - pleasantly surprised! "

5
13/03/2016

I wouldn't expect a best western to be anything other than an average chain hotel but I think this one bucks the trend. Service was great at front desk and our room was lovely - clean, spacious and the fire just gives it that something above your standard chain hotel! Apparently they have fantasy rooms too but can only speculate as to what they might be! Decided to eat in as there are two restaurants to choose from and we chose Toms Place as it had a lovely old style country feel. Food and service was good - dont expect fine dining but no complaints at all. Breakfast the next morning was also good - more choice than in a lot of US hotels. I can see why this place is no 1 in Kingston.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
chilipups. Thank you for taking the time to write such a positive and wonderful review based on your recent visit at the Fireside Inn. We really appreciate all of the kind words and look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Clean cozy and rustic"

4
07/03/2016

Had a room for the night while visiting family. The room was large and had a big 4 poster bed which was really comfortable. The two places to eat in on site were quite busy but we did not have dinner there as we were attending an event. Check in was easy and staff was friendly. The place was clean, and our bathroom was newish. Some painting was being done. We had breakfast the next morning and while pretty standard the food was ok. We left and were a half hour away when I realized that my ipad was still at the hotel, where I had left it in the business office when I checked in for our flights. I called the hotel and a staff member literally put the phone down ran up to the business office and found it. Only complaint, no elevator for those who need it.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Reg2654, Thank you for your review based on your recent stay with us. I am pleased to see you enjoyed the comfortable and clean rooms. Wow, that is wonderful! I am happy that we were able to find and retrieve your forgotten iPad so quickly. We hope you will return when you are in Kingston again. Yours in Hospitality, H. Fournier Front Office Revenue Manager

"Clean and amazing staff"

5
07/03/2016

Loved the fire place in the room and all the decorations it feels like home. The breakfast was very well presented and very good. Lots of parking and a good location close to all the restaurants and activities in Kingston. Would go back for sure.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Johanne L, Thank you for the kind review based on your recent stay at the Fireside Inn. We are so happy to have made you feel so "at home" and comfortable. We look forward to welcoming you back when you are in the area again! Yours in Hospitality, H. Fournier Front Office Revenue Manager

"Perfect stay"

5
01/03/2016

We really enjoyed our stay at the Best Western fireside inn Kingston. The rooms are very nice and also very comfortable. The hotel is extremely clean. The hotel is located at a 5 minutes drive to downtown. The service is also great. The reception manager Hailey provided us exceptional service. We had dinner at one of their restaurant Tom's place. Food was very good; it was a pub style. They also have a very good steakhouse restaurant. I strongly recommend this hotel. . C Riopel Piche

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
crpiche, We are so happy to see that you enjoyed your return visit with us at the Fireside Inn. Thank you for the kind words about me and your comfortable night in your room and in Tom's Place. We appreciate the glowing recommendation and look forward to welcoming you back soon! Yours in Hospitality, H. Fournier Front Office Manager

"Birthday Getaway"

4
24/02/2016

We choose to stay here to celebrate my birthday. We choose the Whirlpool Suite. This features an in-room jacuzzi tub, and a fireplace. The size of the room is comfortably large, with a separate bedroom (for the king size ). While the room is dated, everything is clean. The bathroom looks ot be updated with a travertine walk-in shower. Other things to note is that the room has 2 TVs (main area and bedroom), fireplace (although the fireplace is electric only), desk, DVD player, fridge and coffee maker. This room includes breakfast at Stefan's, and it is a lot more than your basic continental breakfast. It is buffet style, but everything is laid out very well, and the selection was all tasty. No need to go out for breakfast. Tom's Place Restaurant, right on the other side of the tiny lobby, is a treat to be in. It's like being in a lof cabin, with all the decor there. We did not try the steak, but the burgers are well made . The exercise room seems to have been an afterthought. A limited selection of exercise equipment squeezed into too small of a room. If it was summer time, I would not have thought about it much, and just gone in the pool, but for fitness, this is all there was. Otherwise, very clean. Note that this is a 2 story hotel with no elevator. If you have mobility challenges, you may want to request the first floor. We found out the hard way...:-( Other than that, if you can score a good price here (i.e. promotion or CAA or Senior's discount), you will enjoy your stay.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
FunInTheSunGuy, Thank you for the lovely and detailed review based on your stay in one of our Whirlpool Suites for your Birthday! We appreciate the feedback and we hope you had a nice celebration. We look forward to welcoming you back sometime in the future. Yours in Hospitality, H. Fournier Front Office Manager

"Well kept property, rustic and cozy"

5
24/02/2016

A really enjoyable and relaxing stay. I was made welcome and upgraded to a very nice suite. I had everything I needed. Great shower. The little touches make the difference and I really liked that they put creamers in the refrigerator. Every hotel should do that. Thank you BW for treating me well!

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Kerry P, Thank you for the kind review based on your recent stay with us. I am very happy to hear that you enjoyed your upgrade and that you were pleased with everything. It was our pleasure to make you happy. We hope to welcome you back soon! Yours in Hospitality, H. Fournier Front Office Manager

"A little tired looking, but the service makes up for it."

4
16/02/2016

We recently stayed here as a stopover on our way to Montreal and quite frankly we were just looking for clean, quiet and inexpensive (not cheap) accommodations for the night. We were pleasantly surprised when the Fireside Inn delivered in spades. While the building and rooms are looking a bit dated, they were well maintained and clean as a whistle. More importantly, the service was far beyond my expectations. From the super-fast and friendly check-in to the staff in the restaurant for breakfast (included free with the room), everyone was friendly and professional. While I probably wouldn't make Kingston my end destination, I wouldn't hesitate to stay here again if I needed another stopover.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
annoyedcanadian, Thank you for the lovely review regarding your first visit at the Fireside Inn. We are so pleased you enjoyed your stay and how satisfied you were with the cleanliness and service we provided. We hope you do stop in Kingston again, we would love to welcome you back! Yours in Hospitality, H. Fournier Front Office Manager

"Showing its age!"

3
15/02/2016

My wife and I stayed over Valentines. Had always wanted to stay here and while it was nice enough, it sure is showing its age. I certainly got an Alpine feel ( not just because it was a million degrees below zero either!) . Narrow hallways, floors that are uneven, wood panelling etc..... Sunday buffet was okay, but the layout for it in that restaurant is quite poor from a serving standpoint- but again, old style layout. Staff nice enough with minimal interaction we had with them.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
tim l, Thank you for your review regarding your recent stay at the Fireside Inn. We appreciate the feedback and will use this information to improve as best we can. We only hope you will try us again next time you're in the area. Yours in Hospitality, H. Fournier Front Office Manager

"Quaint Hotel"

5
15/02/2016

Very pleasant experience, the reception staff are excellent and to highlight them, Haley and Mitlaind. Most cordial. It is also perfectly located if you are going to the Memorial Arena. Very rustic, the pub has very comfortable seating.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Albert N, It was a pleasure having you stay with us! Thank you for the kind words regarding me and my staff, we try our best to make our guests feel comfortable and satisfied. We are very please to see we met your needs and expectations and hope to welcome you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Country in the City"

5
11/02/2016

We've passed through Kingston on many occasions, but have never actually stayed in town. We decided to burn up some of our Best Western reward points, as well as some Air Miles points and stay in Kingston for a few days to check out the sights and take in the local history. We usually stay at Best Western and BW Plus because, well , we prefer Best Western. The Fireside Inn goes way beyond the typical. Our King room was beautifully decorated in quality Pine furniture, a comfy bed, ceramics in the bathroom, and an electric fireplace. This was one classy room. There are also two excellent restaurants attached to the Hotel. The biggest decision while standing in the lobby is to turn left or to turn right to decide which eatery to visit. The included, hot, sit-down buffet breakfast is a huge added plus. This is what 'customer service' is all about. Well Done !

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Mike D, Thank you for the incredible review! We are so pleased that you chose to spend your points on us and that we exceeded your expectations. We appreciate the positive feedback and we hope you will come back and visit us again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Comfortable, Affordable and Good Value"

4
07/02/2016

First time visitor to this property. Visiting family and selected BW Fireside Inn based on tripadvisor reviews, Very comfortable, affordable and good value (complimentary breakfast included). Ample parking on site and it's free. Staff at front desk, both at check in and checkout, very pleasant. Rooms were clean with a quaint country feel to them. Fireplace in the room is a nice touch from your standard looking hotel room, Minutes away from downtown Kingston. Will definitely stay again on our next visit to the area Highly recommend,

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
sandra98walter, Thank you for taking the time to write such a nice review regarding your first visit with us at the Fireside Inn. We are so happy you enjoyed your stay and appreciate the kind words about our staff! We look forward to welcoming you back in the near future. Yours in Hospitality, H. Fournier Front Office Manager

"So Glad We Stayed Here"

5
29/01/2016

We stayed here during a month-long road trip. We booked it based on the reviews (didn't get an upgraded themed room). The front desk staff were very helpful, the rooms are clean and cozy (love the fireplace and cabin feel to it), and the restaurant/lounge was fantastic. We had breakfast there in the morning, and it was a pretty typical. It probably wasn't my favourite hotel for breakfast, but it wasn't bad. A trip to the lounge is a must, even if you just have a drink. All around, the service was very good. The only negative for me was the gym. It was very tiny, and the treadmill was stuck at an incline. On the upside (pardon the pun) I did get a good workout from going uphill the whole time. They don't have an elevator, so if you have a problem with stairs, ask for a room on the main floor.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
leena1991, Thank you for the wonderful review based on your recent stay with us. We are very happy you enjoyed your stay for the most part. I will make Maintenance aware of the issue you experienced with the treadmill, we appreciate you letting us know. We hope to welcome you back in the future. Yours in Hospitality, H. Fournier Front Office Manager

"This is not your typical Best Western"

5
29/01/2016

Great hotel with warm character. Great lounge and an amazing breakfast! Overall one of my favorite Best Western properties that I stay at! I travel fairly frequently and have always had a great experience with this hotel and their staff.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Chad S, Thank you for the lovely review based on your frequent stays with us over the years. The best compliment is a happy guest that returns! We love having you stay with us and ALWAYS look forward to giving you a warm welcome when you arrive. Yours in Hospitality, H. Fournier Front Office Manager

"Best kept secret in Ontario"

5
18/01/2016

In the world of marketing the current trend is to "wow" your client...to go beyond what they would expect and this hotel definitely put the "wow" in our experience. From the moment we checked in and were greeted by happy friendly staff to an outstanding dinner at the Bistro Steakhouse and their pleasant staff. Our room was a suite and it was huge. The over sized jacuzzi was more like having a hot tub in our room and the fireplace in front made it all so cozy and romantic. The king sized bed was very, very comfortable and slept like a baby. Breakfast was well prepared and kitchen staff like everyone else there was so friendly and kind. Looking forward to a return trip in May.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Mark L, We are so happy you had such a wonderful experience at the Fireside Inn. Thank you for sharing on Trip Advisor. We appreciate your kind words and we hope you will visit us again in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Cozy hotel."

4
15/01/2016

This place has a Moose hanging above fireplace in TOM's Place bar and restaurant. Plus other critters hanging on wall and a fish. A wolf pelt and a wolverine too. Attendants are the best. Food is good. Drinks are good. Really nice and cozy. But don't go there. I want it more for myself.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
lodz33, There will always be a place for you at the Fireside Inn and Tom's Place. Thank you for the lovely review and positive recommendation. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"great place with charm"

5
11/01/2016

be sure to spend a night or many here, very quaint , with a hint of old school , nicely decorated, get a room 238 , nice 4 poster bed, soft pillow top mattress, whirlpool, electric fireplace . and nice bathroom , free parking , great choice of 2 onsite resturants , both are great .

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Jeff T, Thank you so much for the lovely review. We appreciate your loyalty to the Fireside Inn and we are happy to see you had a wonderful night in one of our Fireside Whirlpool Suites, they are magnificent! We look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Small issues but annoying"

3
07/01/2016

1. Asked to be moved from noisy entrance; moved to room next to another noisy entrance. 2. Error on final bill 3. Hair dryer did not work 4. breakfast buffet- toasters did not work; no staff around to fix.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Catherine N, I am very sorry to hear your stay was unpleasant. We strive to make sure our guest's enjoy their night to the best of our ability and I see we were not able to do that for you. We hope you will give us another chance in the future to make it right. I welcome you to contact me personally if you are ever in Kingston again. Yours in Hospitality, Hailey Fournier Front Office Manager

"Gem in Kingston"

4
05/01/2016

This was a very brief one night stay enroute to Quebec from Michigan. Arrived around dinner time after a long day of driving, the last 4 hours of which were in heavy traffic and snow squalls. Left immediately after breakfast. Fireside Inn was chosen because of TripAdvisor reviews and it was an excellent (if all-too-brief) stay. Had a nice dinner in one of the two hotel restaurants. Room decor was slightly dated but clean, well-maintained, had a fireplace and was unique, all of which added to its charm. Room rate included a full breakfast and was about $100 US, a bargain for what you got.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
B6174EBwilliamk, Thank you for the fantastic review based on your short stay with us enroute to Quebec. We are so delighted you chose to stay the night with us based on the reviews! We appreciate the kind words and hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Great place to stay in Kingston, Ontario"

5
05/01/2016

We were well looked after at the Best Western Fireside Inn during the Christmas holidays. It was nice to have our own gas fireplace in the room. To our surprise, there were hot breakfasts on Christmas day and Boxing Day (unlike what we had been told at check in). The room was quiet, and everything worked well. There is a refrigerator in the room, and a couple of grocery stores within walking distance. Will definitely go back.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Barbara R, Thank you for the lovely review based on your stay over the Christmas Holidays. We are please you enjoyed yourselves and it was our pleasure to look after you! We hope you will visit us again in the New Year! Yours in Hospitality, H. Fournier Front Office Manager

"Best Western Fireside; a comfortable place to stay"

4
04/01/2016

We have stayed at this hotel many times mainly because it is comfortable, affordable and of good value. The fireplaces in every room are a great addition although the rooms do need an update. Staff are very friendly and accommodating. The Fireside is not far from downtown Kingston; parking is never an issue (and is free); the buffet breakfast is excellent and Tom's place is great for dinner or a drink.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Jayne G, Thank you for your loyalty to the Best Western Fireside Inn. We appreciate you taking the time to review our hotel and for the feedback regarding your recent stay with us! We look forward to welcoming you back in the future and wish you all the best in 2016! Yours in Hospitality, H. Fournier Front Office Manager

"Most accomodating hotel"

5
02/01/2016

We had a gift certificate that was almost 5 years old and the hotel went out of their way to allow us to use it New Year's eve. We enjoyed a wonderful meal, a lovely room and a terrific in room breakfast. Thanks BW

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Miriam V, Thank you for the kind words regarding your stay with us on New Year's Eve! We are so happy you enjoyed your night and were able to use your Gift Certificate. We appreciate you taking the time to write a Trip Advisor review. We hope to welcome you back in the new year! Yours in Hospitality, H. Fournier Front Office Manager

"Tranquility Base space nerd fantasy!"

5
28/12/2015

This review is for the space theme Fantasy Suite, not standard guest rooms. Booking: Reservation made en route directly with the property front desk because price was same for Fantasy Suites. Location: Convenient directly on a main road (Princess) approx. 10 minutes from 401 FWY. Some traffic when exiting all times dawn to late night. Price: CAD 275 per night plus taxes for the Tranquility Base space theme fantasy suite, which was least expensive of the special rooms on our night. Arrival: Covered area with self-unloading. Multiple key card entries closer to separate room hallways. Check-in was followed by a quick overview of the property restaurants and local attractions. Accommodation: Former squash courts converted into nearly sound proof themed rooms. This room has no windows, which adds to the ability to achieve complete darkness for sleeping. A combination of lighting options sets the mood as desired. We enjoyed the complimentary Mars candy bar, Canadian sparkling pinot grigio and bottled water. The room has three levels; living room & bath, jacuzzi whirlpool, and 'lunar landing ship' bed. In-room conveniences include two suede electric recliners, four small flat screen TVs (in bathroom/WC, by whirlpool tub, in sleep pod, in recliner area), couples rainfall shower, remote controlled gas fireplace, fridge, iron & board, safe, hanging clothes rod & approx 10 hangers, K-cup coffee maker & liquid cream, private label toiletries, hair dryer, free wifi. Breakfast was free but standard at best; somewhat rubbery eggs and plain potatoes. Overall, the room was very nerd honeymoon style, but fun and comfortable... it's not overly spacious (no pun intended) but not so tight unless you have more than a close couple. Tom's (attached less formal restaurant) was good quality with generous portions but selection is limited to salads and tavern/pub fare as expected. Staff was polite and professional but comfortably casual. Front desk warned of possible full booking but there were openings as it was later at night. Bed comfort: 5 out of 5 (super soft body-enveloping memory foam with heavy linens and cotton poly fiber duvet). No signs of bed bugs. Parking: Free uncovered self-parking near side entries. Staff: Friendly and knowledgeable throughout. Recommended For: Those into a strange but fun fantasy on a special occasion or a weekend/night away. A solid 4-star level. ROOM FOR IMPROVEMENT: The only downside was quality of the breakfast...but then, it was free.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
BeanTravellingRound, Thank you for such an amazingly detailed review based on your stay with us in the "out of this world" Tranquility Base Fantasy Suite. We are so happy you enjoyed yourselves and we hope to welcome you back to try one of our other incredible Fantasy Suites! We wish you the best in the New Year! Yours in Hospitality, H. Fournier Front Office Manager

"Clean"

1
16/12/2015

Clean, restaurant has a pool, whirlpools are thoroughly cleaned, bedding is cleaned regularly aside from duvet and sealed pillowcases. No mold to report. Clean kitchen. Friendly waitstaff. Fantasy suites are a definate 'view before purchase' / see photos beforehand. Also if you are an ethical traveller: housekeeping staff are treated very poorly by management.

"Total Romance, a quiet getaway!"

4
15/12/2015

We booked the hot air balloon room. Three levels including a Queen Size bed with an overhead tv, vanity, fireplace with a couch, hot tub and sauna in a quiet tv room with a kitchenette. Champagne and chocolate covered strawberries and full breakfast was included. The room could use some sprucing up like the hot tub but overall it was a wonderful weekend away. Just know, it comes at a price. For two nights it was $640.00. No kids are allowed in the fantasy suites and you need your card to get into the fantasy section. The bathroom is large with a large shower. Between the slats on the bench is in need of cleaning and the sink drains very slowly when we were there. A very calm and soothing weekend.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
1955Debbie1955, Thank you for taking the time to write such a wonderful review based on your stay in our luxurious Flights of Fantasy Suite. We appreciate the kind words and feedback regarding your experience here at the Fireside Inn. We hope you will come back in the new year to try another one of our Fantasy Suites. Yours in Hospitality, H. Fournier Front Office Manager

"Breakfast Included"

4
14/12/2015

The bed is the best. Glad to have a full buffet breakfast first thing in the morning on site included in the price. Close to where I needed to go. New carpets. Generous room. Friendly staff. Home away from home.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
GOOTATFLAG, Thank you for the kind review regarding your recent stay at the Fireside Inn. Aren't the beds fantastic? We are so happy you enjoyed your night. We hope to welcome you back again in the new year! Yours in Hospitality, H. Fournier Front Office Manager

"excellent stay at Fireside Inn"

5
14/12/2015

Once again we stayed at the Fireside Inn on our visit to see family in Kingston. The lobby and restaurants were beautifully decorated for the holiday season.We had dinner at Stefan's Bistro and sat in front of the fireplace which was lovely. Our roast beef dinner was very tasty. We really enjoy the fireplace in the room at this time of year. The room was very clean and nicely arranged. the staff is always very friendly and helpful. We will return again in the future.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Sharlilou, Thank you for taking the time to write such a wonderful review based on your return visit at the Fireside Inn. I am so happy you enjoyed dinner in the Bistro Steakhouse, we appreciate the lovely compliments and look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Best - Best Western!"

5
12/12/2015

We have stayed at several Best Western's but this one was the "Best"! The decor, cleanliness, and the cozy feeling throughout the hotel is certainly worth mentioning. Our room was clean and spacious, with an electric fireplace, and a comfortable bed and nice bedding. The dining room had exceptionally nice furniture and gave you the impression that you were dining in an upscale restaurant. The free breakfast was nicely displayed in a separate room and was hot and tasty with a nice choice of food. We would certainly recommend this hotel.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
67Bill1010, Thank you for the wonderful review based on your recent stay with us at the Fireside Inn. We are so delighted that you enjoyed your night! Thank you for glowing recommendation and we hope to welcome you back in the future! Yours in Hospitality, H. Fournier Front Office Manager

"This hotel never disappoints!"

5
09/12/2015

We have been coming to this hotel for over 16 years. The property is always immaculate and the service is 1st class in every department. There is a wide choice of rooms to choose from and they are always exceptionally clean. The food in the bar/restaurant is very good with a wide selection available.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
FKP444, Thank you for the outstanding review based on your stays over the last 16 years. It is our pleasure to constantly meet your expectations and never disappoint you! We strive every day to succeed at keeping our guests happy and it is so nice of you to share this with us. We appreciate your kind words and we look forward to welcoming you back to your home away from home again soon! Yours in Hospitality, H. Fournier Front Office Manager

"BW Fireside Inn, Kingston, ON"

5
07/12/2015

This hotel exceeded our expectations. The room was very comfortable with a fireplace and sitting area. Very clean and well-kept. We had dinner at the restaurant, which a little pricey, but the food was excellent. The free breakfast in the morning was very good. All the food was hot and there was a great variety.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Kelly M, Thank you for the fantastic review regarding your recent stay at the Fireside Inn. We are so happy to hear you enjoyed the restaurant and breakfast. We hope to welcome you back sometime in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Great Hotel and staff"

5
05/12/2015

My wife booked us there for my birthday for an overnight with the "ultimate gift" package. On arrival staff were very friendly and even upgraded us to a whirlpool suite. The hotel is older however is very well maintained. The food at Bistro Stefan was excellent and again service was great.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Michael O, Thank you for taking the time to write a lovely review based on your stay with us for your Birthday! We are pleased to hear you enjoyed your night in one of our luxurious Whirlpool Suites. We hope you will return again in the future. Yours in Hospitality, H. Fournier Front Office Manager

"Leisure Hotel Stay"

5
04/12/2015

This is an excellent hotel with two nice restaurants - one pub style with a great bar and the other is casual fine dining. The rooms are very clean and there is a fireplace in every room which made it very cozy. The rates are reasonable. The hotel staff is helpful, efficient and professional. I definitely recommend this hotel.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Joyce S, Thank you for taking the time to write such a lovely review based on your recent stay with us at the Fireside Inn. We are very appreciative of the kind words about the staff and restaurants. We hope to welcome you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Best room I've ever been in!"

5
02/12/2015

Stayed in the Lord & Lady suite and am soooooo happy I did!!!! The room was cozy, clean and large! The bed was in a '77 Rolls Royce! It was super comfy! I passed right out ! Spacious, amazing jacuzzi. The bathroom was to die for! Huge stand up shower, beautiful counter tops, a tv and telephone . All in all I had a great time staying in this room and would love to stay again :)

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Giraffem1984, Thank you for the review regarding your stay in the luxurious Lords and Ladies Fantasy Suite! They are one of a kind, aren't they? We are so happy you enjoyed your sleep and appreciate the positive feedback. We hope you will return in the future and perhaps try one of our other amazing Fantasy Suites. Yours in Hospitality, H. Fournier Front Office Manager

"Comfortable Stay"

4
02/12/2015

We recently spent two nights at this Best Western location. The room was a good size, clean, with a fireplace and in-room safe. The mattresses and pillows were comfortable and afforded a good night's sleep. In the bathroom, a cool double shower-head made it feel like you were standing in the rain :) A bit disappointed that there was no body lotion at a dry time of year (perhaps if I'd asked at the front desk...?). Enjoyed breakfast the first morning (a Saturday). Options included yogurt, fresh fruit salad, cottage cheese, bread and pastries, cold cereal, hot cereal packs, waffles, scrambled eggs, sausage, hash browns, corned beef hash (corned beef hash????). Also juice, coffee, tea, water. The second morning, breakfast options were exactly the same. Disappointed they didn't try to mix things up a bit. Also, although it wasn't busy, we had to wait quite a while before staff noticed the fresh fruit salad needed replenishing. The price was right (I had a coupon from a Best Western promotional offer) and I would have no problem staying here again. Good place to stay if you're checking out Queen's with your son or daughter.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
writeonOntario, Thank you for the review based on your recent stay with us at the Fireside Inn. We appreciate your feedback and look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Great place to stay -"

5
30/11/2015

Had a wonderful evening with friends. The rooms and hotel are very nice. We did find the rooms very warm so ran the air conditioner and that helped a lot. Breakfast was good, lots to eat, well presented. The lounge area was cozy and relaxed. Unfortunately their restaurant was booked and we could not have supper there - so we walked to Aunt Lucy's restaurant - a nine minute walk with lights and sidewalks - no problem.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
V7378PQjanetd, Thank you for the fantastic review based on your weekend getaway with friends at the Fireside Inn. We appreciate you taking the time to share your experience with us. We are so thrilled that you enjoyed your night and hope that in the future you will be able to try our restaurants! We hope to welcome you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Best Best Western"

5
30/11/2015

Can beat the service and rooms here. All have fireplace and are well kept. The lounge in Tom's place is so cozy and inviting. Bistro Stephans has amazing food. I would highly recommend this as a must stop in Kingston. The king bed we had, I wished I could take it home!

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Jean M, Thank you for taking the time to write such a lovely review regarding your recent stay with us at the Fireside Inn. We appreciate the kind words about the staff you encountered as well as the comfy beds, aren't they fabulous? We hope you will visit us again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Hotel"

5
29/11/2015

Enjoyable stay with a spotless room, comfy bed, good breakfast, obliging and friendly staff, in a pleasant and uniquely rustic-style hotel. The fireplace in my room, along with the antique style bookshelf, and other little rustic touches were great. Also enjoyed the restaurant/bar with an actual wood burning fireplace, and it was packed Sat night. The young woman bar-tending made me the best Margarita I've ever had. Great place.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Katherine23_13, Thank you for taking the time to write such a lovely review based on your recent stay at the Fireside Inn. We are so glad to see that you enjoyed the rustic touches in our guest rooms. We hope that you will return again in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Very Helpful Staff"

4
26/11/2015

I have stayed here a number of times. It's a convenient location for visiting Kingston. The staff here; from the housekeeping staff, to the restaurant staff, to the front desk always do a great job and in those few times were things aren't quite right they do their best to make it right, then and there. This trip I was flying a red-eye flight and then driving four hours and knew that i wouldn't have much time to sleep before my event in the evening. I called ahead the day before to ask if it was possible to have an early check-in, explained my situation, and when I arrived the next afternoon they had a room waiting for me. I was able to get some sleep before my event and the evening went very well -- thank you! The breakfasts are buffet-style and well done. The restaurant is good and the waitstaff are friendly. Parking is free and in the winter they do a great job of managing the snow. There always seems to be a place to park.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Traveling_Polymath, Thank you for taking the time to share you experience with us. We are so happy you enjoyed your stay and that we made you feel comfortable and at ease. Thank you for the kind words regarding the staff and we hope you will visit us again in the future. Yours in Hospitality, H. Fournier Front Office Manager

"Above and beyond service"

5
24/11/2015

I was making this reservation for my friends wedding anniversary. When my friends came back from Dinner, there was a bottle of champagne and chocolates in the room. We were very touched by this gesture. The room was Magnificent and the service was beyond compare. I hope to one day try this hotel for myself! Thank you for making this an amazing night for my friends and easy for myself.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Dominique B, Thank you for taking the time to write a review based on your reservations you set up for your friends. We are so happy to hear they enjoyed their much needed getaway! We do hope you will stay with us in the future, we would love that! Yours in Hospitality, H. Fournier Front Office Manager

"Not was it use to be !!"

2
21/11/2015

I use to LOVE this Hotel, I was treated like a valuable Diamond Platinum Member, but that has changed... no special treatment here ! No sheets either, only a comforter Windows don't open, and air unit archaic Restaurant staff are slow and disinterested Value for money.... POOR Doubt I will be back... too bad, was a great hotel back in the day :(

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
cdwestca, I am very sorry you feel this way about the Fireside Inn. At Best Western, we do value your loyalty as a Diamond Platinum member and apologize for not recognizing this during your stay. We do appreciate you sharing your experience with us so that we can improve. Thank you, H.Fournier Front Office Manager

"Good Value"

5
17/11/2015

Always enjoy the stay at the Best Western Fireside Inn. Enjoy the surroundings, hospitality, and everything at your finger tips. Cannot say enough good about the restaurant/lounge "Tom's." A relaxed atmosphere, great food, and a cozy fireplace flickering in the winter.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Rhonda D, Thank you for the lovely review regarding your visit with us at the Fireside Inn. It is so nice to hear how much you enjoy stay every time you stay with us! Thank you for being loyal to the Best Western brand. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier Front Office Manager

"Uncomfortable Stay"

2
15/11/2015

After months and months of planning for this trip, we settled on Best Western because of all the positive reviews. It's located near the highway so it's very easy to spot, and the receptionist who greeted us (Maitlyn) was very accomodating and friendly. Our room was on the second floor at the very corner right beside the whirlpool rooms. It had a king-sized bed so the price was higher than normal rooms but it was very disappointing. Our room was mostly clean except for a dead fly on the window sill. The sheets and pillows were rough and itchy and made it very difficult for me to sleep. It looked clean but it did not feel clean. My face on the pillow was itchy all night long. That night we went out in the rain and came back to ask for directions but the evening receptionist looked at us, kept talking to her friend until my husband had to interrupt. She wasnt accomodating at all and told us to go back to our room to find the information we needed. I'm sure they probably had an extra with them at the desk. So we had to go all the way back upstairs and look for the booklet she was talking about before driving out into the rain again. We came back and decided to just eat at Tom's Place, the restaurant in the hotel..we stood there outside and several servers made eye contact with us but never greeted us. My husband had to approach one and we were told there were no more seats, however a couple behind us came 5 minutes later, and they were greeted and accommodated right away while we were still standing there. We waited and waited for around 20 minutes and decided to go back out in the rain to Tim Hortons instead. Early the next morning, we heard someone's tap whistle SO LOUDLY it woke me up at 6 in the morning, I could hear the tap whistling, AND the water landing in their tub as if it was right in our room! It was SO LOUD and I couldnt go back to sleep. That night, there were some rowdy kids running up and down the hallways at 11pm and interrupted our sleep. I was about to rate this 3 star but because EVERY TIME I FELL ASLEEP IT WAS INTERRUPTED, I had to rate it poorly. My husband complained at the front desk but they just apologized and continued charging us 300 dollars for both nights, not offering a discount. Some pros would be that there's a fireplace in the room and the breakfast is very good. IF you're a very deep sleeper and don't mind itchy sheets, then go ahead and book this hotel. If not, go somewhere else.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Sharon G, I am very sorry to hear your stay with us was a disappointing one. I appreciate you sharing your experience on Trip Advisor. At the Best Western, we do strive to exceed expectations and we seemed to have fallen short, for that I sincerely apologize. I have addressed the issues you encountered with the department heads. Please feel free to contact me direct so we can change your opinion on us the next time you are in the area. I would like to thank you for complimenting Maitlyn, she is an excellent asset to our team! Yours in Hospitality, H.Fournier Front Office Manager

"Above & Beyond"

5
12/11/2015

After a grueling and exhausting day in the Emergency Department of Kingston General for some post-knee replacement complications, my wife and I arrived at the Fireside Inn somewhere around 10:00 in the evening looking for a room for the night. Jaclyn was on duty that evening and found us a room on the first floor which was great. Tired and weary and not having eaten that day, we enquired about getting some food and beverage. Jaclyn went that extra mile by contacting the staff of Tom's Place and asking for room service which she said that she would deliver herself, if need be. All worked out and Tom's Place brought us a couple of burgers and a nice merlot. Burgers and wine never tasted so good! We would like to thank Jaclyn, especially, and Tom's Place for coming to our rescue and going above & beyond! Peter & Linda Belleville, ON

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Peter W, Thank you for taking the time to write about your experience with us at the Fireside Inn. I am very pleased to read that Jaclyn went above and beyond for you. She truly is a superstar! Thank you for the positive feedback and we hope to welcome you back in the future! Yours in Hospitality, H. Fournier Front Office Manager

"Quite wonderful."

4
10/11/2015

This place is definitely out-dated, good quality and not tacky--decor, menus, etc--but it is absolutely comfortable and enjoyable--old-fashioned hospitality. Your every need is anticipated--a gas fireplace with a comfy sofa, a small fridge, and coffee service, a safe. the beds and linens were very comfortable and the drapes let no light in. Our request for adjoining rooms was accommodated. Having 2 excellent restaurants on site is a bonus, as was the excellent breakfast. Our server Linda was fabulous and was helpful with determining what was gluten free or not--this breakfast was much better than most, from eggs and sausage, to waffles and baked beans. Only downside was the windows that didn't open. The Inn is only minutes from downtown and you aren't paying downtown prices.

"Very cozy and comfy.....we'll definitely be back."

4
03/11/2015

We were in room 128 which is nicely located close to the west entrance that is around the back. The room window faces the parking lot and the pool. The room was cozy and comfy. Nice touch that it had a small couch so we could have visitors to our room without everyone having to sit on the beds (which were comfy and all but no one wants to just sit on the edge of a bed). The fireplace gave the room nice atmosphere without making it too hot as it's just for ambiance. Nice touch. The decor in the room is kinda 80s/90s but it's got character and it's cute. We enjoyed the breakfast buffet.....one of the best "included with the room" hotel breakfasts I've ever had. All the staff we encountered were friendly and helpful. We enjoyed the hotel so much that on the day before we were scheduled to check out we decided to stay an extra day!

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Tina_Oco, Thank you for taking the time to write such a wonderful review based on your recent visit with us. We are so happy to see you had such a nice time and will be returning in the future. We appreciate the positive feedback and kind words about the staff you encountered during your stay. We look forward to welcoming you back in the future. Yours in Hospitality, H. Fournier, Front Office Manager

"Pleasantly suprised"

5
03/11/2015

I had to have surgery at Kinston General, so My friend came with me. I received the hospital rate which was advised to ask for. It was very convenient to hospital, so after surgery was glad of that. The restaurants, both were excellent quality and service, actually, pleasantly surprised for a Best Western, witch I have stayed in a lot, so highly recommend this location.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Judith J, Thank you for the lovely review based on your recent stay with us. It was a pleasure having you here. We appreciate all the kind words and hope to welcome you back in the future. Yours in Hospitality, H. Fournier, Front Office Manager

"Enjoyable Stay"

5
02/11/2015

This Inn continues to offer a wonderful stay. I am never disappointed when I stay here. From the time of arrival to departure you always feel welcome. The breakfast menu could offer more gluten free options.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
sab880, Thank you for the short and sweet Trip Advisor review you left us regarding your return visit to the Fireside Inn. We really appreciate the positive feedback and your loyalty to the Best Western brand. We very much look forward to welcoming you back time and time again! Yours in Hospitality, H. Fournier, Front Office Manager

"Our 15th year anniversary ! amazing time !"

5
01/11/2015

My husband and I have stayed at many hotels but this hotel was by far the best one, the staff was amazing with any questions we had about where to go in Kingston since we were not from Kingston. The food was wonderful, but best of all was we stayed in the flights of fantasy room and all we can say is WOW! It was a great room for a special occasion like our 15th year anniversary...We highly recommend this hotel. We would also like to give a special thanks to Michelle at front desk and Hailey front office manager for making our stay memorable....

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Sheri H, Thank you for celebrating your 15th Anniversary by staying with us. We are so happy to hear how much you enjoyed your getaway. We try our best to make each guest satisfied, I appreciate your kind words about Michelle and myself. We hope to welcome you back again next year! Yours in Hospitality, H. Fournier, Front Office Manager

"Very nice stay"

4
29/10/2015

I only stayed at this hotel for one night on business, but the staff was very friendly and helpful, and the room was very comfortable and clean. The decor is much more country than city and there was a nice buffet breakfast. The hotel is conveniently located just a few minutes cab ride from the train station.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Stephanie O, We are very happy you enjoyed your one night business trip with us at the Fireside Inn. Thank you for taking the time to write such kind words about the staff and cleanliness of your room. We hope you will choose us again next time you are in the area. Yours in Hospitality, H. Fournier, Front Office Manager

"Nice Spot for Homecoming Weekend"

4
29/10/2015

The staff was friendly and helpful, something I don't often see with young people at the front desk. Always smiling and obviously enjoying one another's company and yet still professional and attentive. I had locked myself out of the safe and the staff were on it in the space of about 2 minutes, incredible service!. The room was clean and nice, no complaints here. The hotel felt safe and secure for a single woman. The breakfast was amply and varied. The staff here were patient with our large group moving tables around to sit together. Very good stay! My only complaint was the wifi. I couldn't get it in my room.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Patty103_103, We do have a wonderful Front Desk Team, they are all amazing! It helps when we have wonderful guest's that stay with us! We appreciate the fantastic review you left regarding your visit at the Fireside Inn during Homecoming Weekend and we hope you will come back and see us again soon. Yours in Hospitality, H. Fournier, Front Office Manager

"You're never going to see another one like it."

4
27/10/2015

Make sure you get the king-bed suite with the whirlpool. They could shoot a documentary about this room. The only comparison I can make is to some of the Old West hotels in the desert Southwest. All this place lacked was a moosehead. Also. without a doubt the best breakfast ever. Things like German potatoes and hash in addition to the usual; seriously, eat lightly the night before. All of this wouldn't mean that much, except, at least when we visited (mid October) it was very, very, reasonably priced. A lot of fun, if you're not looking for bamboo flooring and indirect lighting.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Edward M, We are very happy you were able to experience a King Whirlpool Suite at the Fireside Inn! Thank you for taking the time to write such a lovely review. We are very thankful for the compliments and kind words. We look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"nice stay"

5
25/10/2015

I have stayed at this Best Western before as I have family in Kingston It is a great place staff are friendly and helpful Rooms are clean beds are comfy I have used restaurant in past trips and it was good this time only breakfast and it was very good lots of choices fresh fruit cereals or hot breakfast I would recommend it to anyone to stay there

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Sheryl G, Thank you for the wonderful review based on your recent stay with us at the Fireside Inn. We are very happy you enjoyed your visit and appreciate the positive feedback regarding dinner and breakfast! We hope to welcome you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Country and Western Anniversary"

4
22/10/2015

As a wedding anniversary present for my wife I got tickets to a country concert occurring in Kingston and reserved a room here for overnight. The concert went a treat and even I enjoyed it (though I prefer jazz, classical, classic rock, indie and almost anything but country). As others have said the hotel room was clean but looking a little tired. The fireplace is a very nice visual treat and much of the furniture is made from pine, including a 4 poster bed. If you are short, as is my wife, it takes a bit to get into as the mattress is quite high. Do not laugh at the antics of the short person trying to get into the bed, because while I said I was laughing with my wife, the glare I got said shut up. On the other hand the couch is made for short people and, while not overly tall, I found it difficult to get up not being used to standing from a position of posterior below knees. The bathroom was very clean and the shower had great temperature control and good pressure (I only wish it had a hand held option). The breakfast was very good, made more so as it was complementary. I would stay here again without hesitation.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
chris g, We are honoured that you spent your Anniversary with us. By the sounds of it, you enjoyed yourselves. Thank you for sharing your positive and constructive feedback, we appreciate it very much! We do apologize for the higher bed, in fact, we do have rooms that do not have the 4 poster frame, which would be better for your wife getting into and out of bed. We hope you will return again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent!"

5
21/10/2015

Staff at this hotel are top notch, I've never felt so welcome. The food and service in the attached Bistro restaurant was wonderful, the wait staff was great. Everything made for a lovely stay, including the room. Bed was really comfortable, loved the fireplace in the corner and the leather couch. I wish I could have stayed longer.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Claire D, Thank you for the amazing compliments on our staff at the Fireside Inn. We value every guest and try our best to meet their needs to the best of our ability, it looks like we succeeded! We are happy you enjoyed your dinner in the Bistro Steakhouse and your sleep in our comfortable beds! We really hope to welcome you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Good breakfast"

4
20/10/2015

The place is a bit dated, but our room was clean and the staff were friendly & helpful. We enjoyed the rustic atmosphere of the bar, with wood fireplace and sofas/armchairs throughout. The breakfast was very good for an inclusive breakfast, and a nice restaurant to enjoy it in. (self serve buffet style). We did hear the neighbours talking around 4 a.m., so the walls could use some soundproofing.(and the neighbours could learn a thing or two about consideration for others..talking very loudly for an extended time at 4 a.m.) But in the end, we were satisfied.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
xray380, We are very sorry you were woken up by noisy neighbours at 4 a.m. We will definitely take your recommendation for sound proofing into consideration, we appreciate you letting us know! We are pleased to see you enjoyed ambiance in Tom's Place and the Deluxe Buffet Breakfast in the Bistro. We hope you will return in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Excellent hotel, restaurant and staff"

5
19/10/2015

We had a room with a king bed. The room was great but the bed was a little too firm, would have preferred a queen size but as we had not prebooked we were happy to take what was available. The meal in the Bistro was excellent and staff very friendly and helpful. Breakfast had plenty of choice and was kept well stocked. Overall a very good one night stay. Would certainly stay again

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
George A, Thank you for choosing to stay at the Fireside Inn! We are happy you were able to get a last minute room with us. In the future, we can try our best to place you in a room with a softer mattress to meet your needs. We appreciate the amazing compliments on our accommodating staff and yummy food in the restaurants. We look forward to welcoming you back in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Amazing Ambience "

5
19/10/2015

What more can I say that this Hotel has it all!The best steak in all of Kingston and the most comfortable warm up in Tom's Place with real wood burning fireplace and comfy couches to converse with your date prior to the dining experience. The Desserts are delightful and if you feel like you need to stay the night the Fantasy rooms cater to your wildest imaginations accompanied with Gas Fireplaces and Jacuzzis along with room service unparalleled.A definite classy destination especially if your on your Honeymoon or an impressive date.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Ian C, It is so nice of you to write such a kind review regarding your recent trip to Kingston. We are so happy to see you enjoyed your overall experience with us at the Fireside Inn. Thank you for the compliments and we look forward to your return stay! Yours in Hospitality, H. Fournier, Front Office Manager

"Should have done more research "

2
19/10/2015

Luckily our room was ready when we checked in at 2 p.m. Front desk lady was very friendly. Room was certainly nothing too exciting but at least we could see our car outside our window! The electric fireplace was on a timer for some reason and the bathroom was tiny but we could could hear everyone else in their bathroom without any trouble! We had an OK dinner in Tom's Place which was country casual. Bistro Stefan's was not open on a Sunday. We went back to Tom's Place just before 9:00 only to be informed, rather curtly, that they were closing - it's Sunday! The young lady then closed the door in our face. Sunday night, not yet 9:00 p.m. in Kingston (for a funeral) shut out of our hotel and no place to go as we'd already had a glass of wine with dinner. Guess we can return to our room, time the fireplace and listen to toilets flush and hot tub jets around us! Good news is, it's only one night!! My advice - look elsewhere, especially on a Sunday night if you need a drink after a funeral!

"Lovely room and good food"

4
18/10/2015

We stayed one night here and had dinner in Tom's Pub. The food was good and the atmosphere very nice. Our king room was spacious and lovely! The fireplace and couch and chair made this a very large and comfortable place to relax. Breakfast was included and the buffet was excellent. Would stay here again for sure.

"Excellent customer service and quality of room"

5
17/10/2015

Received outstanding customer service from Josh who ensured our stay was enjoyable and went above and beyond to ensure we were happy. Quality of the room was excellent as well as the restaurant where seating was comfortable with a friendly service.

"great bed and great bar, but best of all was the incredible staff!"

4
17/10/2015

We were in Kingston for a wedding. The reception was at another downtown Kingston hotel, and most of the out of town guests stayed there, but the TripAdvisor reviews were quite poor for that hotel, so I decided to go with a TA recommended hotel instead and we were very pleased with our decision. We were only a 10 minute drive away from everyone else, but worlds away in terms of quality and pleasure! The rooms are dated and tired looking, but still cozy and warm. The bed was definitely superior and newer, despite the rest of the room not being updated. The linens were also superb! There are theme rooms, but we didn't see any in person. The hotel is quiet and this surprised us because our room was directly above the office and lobby. We were pleasantly surprised by that. The bar is cozy and the food is above average. Our breakfast buffet was included with our room and it was a proper hot buffet with eggs, sausages, hash brown potatoes, as well as hot and cold cereals and many bread and muffin choices. Again, a very pleasant surprise. The bar and restaurant are popular choices for locals in the Kingston area, too. The staff were, bar none, the most friendly and helpful I have ever encountered, anywhere!!! Josh was accommodating, warm, friendly, charming, and lovely helping us check in and making room in the kitchen fridge for a large quantity of food we had brought as part of our celebrations. We thought that was a great experience, but over our three days there, we discovered that the entire staff are all that way! I would highly recommend this hotel to everyone (note that there is no elevator and we were on the 2nd floor - the stairs were somewhat difficult to climb as they seem to be uneven in the height of the risers - I think the theme rooms are on the ground floor). We will definitely be back and look forward to our next Kingston trip!

"Retired Xray"

4
13/10/2015

The Fireside Inn is an older style being only two floors. There is plenty of parking and access in and out of the parking lot is very good. The staff at both check in and out were very cheerful, courteous, and pleasant. Since each BW is independently owned, each has its own style for decor. Tom's Place Lounge is unique for its cabin in the woods style. The staff were very friendly and helpful. The room stayed in was clean, comfortable, and so were the beds. The only downfall was the small bathroom space for toiletries. We only used the restaurant for the breakfast but it was very clean and comfortable. The staff were cheerful and the selections for breakfast were many. This BW is a place I would recommend and whenever passing through Kingston in the future I would not hesitate to make another reservation with them.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
RetiredXray, We are very happy to see you enjoyed your recent stay with us at the Best Western Fireside Inn. Thank you for taking the time to write such a lovely review! We appreciate the positive feedback and glowing recommendation. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Great Thanksgiving weekend at Fireside Inn, Kingston!"

5
13/10/2015

This was a weekend to visit our son at college. We booked the room a month in advance (very good service). Upon arrival, the check in was quick and helpful. We also met Haley Fournier, who we had the pleasure of knowing a wee bit in North Bay. She was fantastic with us! Loved the rooms... the beds were sooo comfortable. The rooms were clean and the fireplace was a nice addition to the room. We'll stay there again.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Lisa H, It was a pleasure having you spend your Thanksgiving weekend with us! I am very happy you enjoyed your stay! Thank you for the kind words about the service and staff at the Fireside Inn. We would love to see you come back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Birthday trip"

4
07/10/2015

Hotel was easy to find and I was greeted by very friendly staff at checkin. Room was inviting to enter and was very clean. The lounge bar was very comfortable and the staff were helpful in explaining food choices. Overall we enjoyed or stay and would definitely go back and would recommend to anybody else.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
X5152BBmichaelm, Well, first off - Happy Belated Birthday! Thank you for spending it with us at the Fireside Inn and thank you for leaving such a fantastic review. We are very happy you enjoyed your visit and are thrilled you will be returning in the future! Yours in Hospitality, H. Fournier, Front Office Manager

"Interesting, quirky, clean"

4
07/10/2015

Best Westerns are unpredictable, with each property a unique experience and design. This one is a large property, somewhat dated in layout and decor. Rooms are decent size, but the bathrooms are tiny, with no area to put down toiletries, which is a nuisance. Decor is eclectic, a combination of old world tile, bricks, rustic cabin and Grandma's house. Rooms are clean, and they were busy renovating some rooms with new carpet and other features, so they do take pride in condition. There are two restaurants off the front lobby, one more a casual "rustic lodge" bar and grill, and the other a more formal traditional operation, but it looks like the food all comes from one kitchen. The food at the former was pretty good pub grub. A free breakfast buffet is included, served in the more formal restaurant area, and it was excellent, with real food, freshly cooked, not the processed eggs found in so many places. A good choice for travelers, even though not in the downtown tourist hub area.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
UTtraveler84121, Thank you for taking the time to write such a lovely and detailed review based on your visit with us at the Fireside Inn. We do try our best to focus on the upkeep of our hotel, thank you for recognize this. We really appreciate the kind words and hope you will come back to see us again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"You can tell who takes pride in their business"

5
06/10/2015

Each Best Western is individually owned and you can see that the owners of this hotel take pride in their establishment. The place was spotless, the staff great and the beds were very comfortable. The breakfast was delicious and there was plenty of foods for people to get seconds and even thirds if they want. The restaurants served delicious foods as well. I would have no hesitation in staying there again and again.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
Myreview157, We are very happy your enjoyed your stay with us and that you will return again and again. Thank you for the kind words regarding the service and restaurants. We look forward to welcoming you back again soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Nice place"

4
05/10/2015

Our room was very clean, large and comfortable. We had food and drinks in the bar and it was all excellent, even though it was very busy. Staff was friendly and professional. Our only complaint was our room was on the 2nd floor and we had to take our luggage up the stairs. Would request the ground floor in future. The breakfast had a good variety of both hot and cold foods and was included in the price.

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
C635XNroberth, Thank you for the fantastic review based on your stay with us at the Fireside Inn. We are pleased to see you enjoyed your visit, thank you for the kind words regarding the staff and breakfast. It is unfortunate we do not have an elevator, however, we do only have 2 floors. We will try our best to accommodate our guests who prefer the first floor or assist the guests with their luggage if on the second floor. Thank you for your understanding and we look forward to welcoming you back soon! Yours in Hospitality, H. Fournier, Front Office Manager

"Convenient location, comfy rooms"

4
03/10/2015

Such a homey-feel to this hotel as every room is equipped with a fireplace! It was the first time I stayed to a Best Western that looked and felt like a Swiss chalet. The rooms were clean, modern, and they all had a couch and fireplace. The service is good and friendly, we had functioning AC, and the WIFI was free. The free continental breakfast was also pretty good as there is a hot buffet. Instead of an indoor pool, they have an outdoor pool which is great during the summer. Make sure you also check out their steakhouse!

firesidekingston, Front Office Manager at BEST WESTERN Fireside Inn, responded to this review
wanderlust182015, Thank you for the positive feedback and glowing recommendation of the Fireside Inn. We appreciate you taking the time to write such kind words based on your first visit with us. We would love to welcome you back any time! Yours in Hospitality, H. Fournier, Front Office Manager