Best Western Fireside Inn

We knew we would arrive early from our Train journey from Ottawa but hadn't expected to be made so unwelcomed on arrival. We didn't expect the room to be ready and would be happy to leave bags in a safe space and go out exploring but the three fingers held up in my face by the front of house manager saying its 3pm checkin and then waffing them at us as we were dismissed! I eplained we had arrived by train so had no way to go could we wait - she replied with there is no way to wait unless you wait over there (two arm chairs in reception) which is going to be very boring. We stepped back to discuss. If our room had not been prepaid through our independant tour operator. We would have left. The lady then left the desk and I approached the desk where the man was more helpful. Asked if we could leave bags which he said was perfect, when we enquired how to get to town, he said just follow the road - we are able walkers, it was over an hour to walk to the lake front, (which is nice) along a busy main road which was a very boring walk (hardly any shops or points of interest). We looked around Kingston and sat on a branch wishing we had never got off the train in Kingston and carried on to our next stop in Toronto. We had booked the thousand Island lunch tour for the next day which is why we had stopped (this was lovely and only thing that made the journey worth it). We returned to the hotel 10 minutes before three (risky) and it was the same guy on Front desk who then made a show of checking if our room was ready - it was and think they must have selected the room to inconvience us further, second floor at the end of a very long corridor. (stale smell of carpets as mentioned in other reviews is true). The room was big but so dark and when I drew the curtains back nothing changed as we had a lovely view of the enclosed stairs at the back of the hotel. We decided we would not be eating in the hotel this is mainly due to not wanting to give this hotel any more of our money due to that "welcome". Breakfast was OK but nothing special. Eggs, Bacon and fried potatoes. Nice Muffins and yoghurt (only one flavour from the machine but very nice). The fruit was one bowl of mainly melon and a few chunks of pineapple and grapes (I personally dislike Melon) so had to pick the bits I like. So separate fruit would have been nicer. Help yourself to tea/coffee and choice of bread to toast. Only one lady serving but was friendly and kept the buffet stocked. The room dated clean in the areas that mattered but if you looked behind chairs, curtain pelmets etc you could see the lack of a proper clean. We used our towels and left them in the bath to be changed for fresh ones (some had holes in) as standard practice in most hotels - when we returned later that day the room had been service but the towels had be removed from the bath and rehung on the rack (the holes were proof of this). We sat by the pool which would have been nice if we had been offered this area to sit while waiting for our room when we arrived early. The pool was cold and the two children that came scream when they got in! The bottom of the pool has big area of flaking paint which needs attention as I think catch your feet on that - ouch! But was a nice outdoor area for an hour or so rather than the gloomy, dark room with the stale smell. Overall, would I recommend, stay again - Definitely NOT. You only have one chance to make the right impression and on arrival that woman (mostly likely the manager) had failed that chance. I will be contacting my travel operator and tell them about our experience at this hotel and suggest better hotels which are nearer the town centre and once we had walked there wished we had been put in a hotel there but my mistake as I chose this because of the pool, near the train station and the included breakfast but wish I hadn't and certainly wish we had only had one night to suffer here. I think Gordon Ramsey could make a great show here for his hotels Hell! Because it needs a good revamp inside and out, staff (front of house) need training of how to deal guests and maintenance around outside spaces. The issue with security also needs looking into as I think it too easy to just walk in front, side and get onto the corridors. Please ignore the one star - as you all know its the minimum that can be applied.

My husband and I had a fantastic stay. Clean, comfortable and quiet stay. We enjoyed the hotel stay , staff and restaurants. The breakfast was wonderful. Thank you for a wonderful stay !

Lovely hotel Clean and staff friendly. Breakfast nice and lots of. Pool very nice

An ok stay. We needed a place last minute and they had a room. Very nice staff. Decor is a rustic theme which is showing its age, 25-30 years in my estimation. The hallway that our room was in had a musty odour. The room was a one queen bed with electric fireplace. Cute, spacious but again, tired and in need of a refresh or re-imagination. The bed was comfortable and no cleanliness issues. The water temperature fluctuated wildly in morning when trying to get warm water. The breakfast buffet was included, unsure of regular price. It was staffed by one fellow who was doing his best to keep it going, but by 9:45am there were slim pickings (eggs, potatoes, sausages, cottage cheese, juices all nearly gone despite buffet running until 10:30 on weekend). Definitely not good value at $300/night with CAA discount added. In this place's current state it was overpriced.

Best Western Fireside Inn, Kingston Ontario A charming vintage inn that is well cared for and very clean. The room was well appointed. The staff are very helpful and came went above when an unplanned incident occurred on my end. It turned out well with their help. Due to being smaller, the service was more personal and individual. Only drawback was no elevator.

Cozy, unique rooms each have a fireplace. Good included breakfast, freshly cooked. More bread choices, including bagels and croissants and cheese/cream cheese would be nice. Just a suggestion, not a complaint.

Stayed in a standard King room with fireplace. Loved the charm of the 4-poster bed and gas fireplace. Larger room with couch. Clean room with comfortable bed and great shower head with plenty of hot water. Complimentary breakfast with a great selection of options. Dined at Tom's Place, an on-site pub and lounge. Delicious ribs and chicken wing dinner.

I just wanted to say thankyou for such a lovely stay and give the best recommendation…from the polite and attentive check in to the clean rooms that were cozy and very very comfortable. Immaculately clean and crisp. Nostalgic decor felt like I was staying with family! Loved it! Please don't change anything! I met my elderly parents at Tom Place at the hotel which is incredible, the staff are truly amazing and professional. Highly recommend and can't wait to go back! Thankyou!

While the room was comfortable and breakfast was fairly good, there are a couple of negatives that stood out for me. The biggest one is the lack of an elevator. Our room was on the second floor, and we had to drag our suitcases up a flight of stairs. The hotel itself is very dated, especially the front lobby which was very dark. The location is not great - not much around it and it's a ten minute drive to the Kingston waterfront. Don't think we would stay at this hotel again..

Stayed here over a weekend in March and have stayed before several years ago. Room was good, clean and everything except one TV remote worked. For food, Only went to in House bistro once for included b-fast. Was very underwhelming quality wise but about what you could expect from a complimentary b-fast buffet. Lone & minimal interaction with housekeeping was most positive staff interaction. Value for cost of the stay & Front desk staff is primary reason for lackluster score. For the face of the property, they are either not overly keen on being there at all or don't enjoy their job. While no single issue arose that can be pointed out as the primary source of having this impression, it occurred over several smaller & short interactions. There was always an air of hubris of some kind during the interaction, they still did their job but they definitely had no intention to go anything beyond that with just a slight hint of 'you're the lucky one to get to stay with us' tone/arrogance. My suspicion is that they are not happy with their employer and it is that coming through in their efforts and persona's. For the cost of the per night, one should expect a higher level of professionalism but such is not the case. My recommendation is to limit your stay to a single evening if you wanted to experience one of the themed suites but not any more than that. I will not be giving any more of my $ to BW Kingston.

Very comfortable and cozy rooms! The full breakfast and ambiance of the restaurant. The food is delicious and they often have specials The servers on the lounge and bar side are very friendly.

Great night at the Best Western Fireside Inn! Staff were very friendly and attentive. The room was nice, loved having a fireplace, and it was very clean and the breakfast was great! I actually wish we had stayed for dinner, the restaurant looked really good and smelled amazing! I would definitely recommend and stay there again.

The plce is in need of a very good cleaning, updating and hey, an elevator would be a good idea. Make it easier to get suitcases up the stairs. Also exposed electrical wires in my room were frightening. Rude front desk staff.

This is an update from my 2021 review (COVID era) ...Booked via BW app for 147$ a night for a night. Did not change too much from last time. Check in was at 3PM so went out for some visits and came back . Was provided a room on second floor. All rooms have a "fireplace", and a very quaint decor. Still very clean, comfie bed, good TV selection, clean bathroom. The breakfast was the highlight, included in room, buffet style: sausage, scrambled eggs, potatoes, beans, breads, etc... Plenty of free parking, but not in walking distance from the core...but just a few minutes by bike or car. Pool was opened. Very pleasant in the summer. Did not see the gym. Recommended.

We loved our stay. Both the front desk and the wait staff were engaging offering much more than the minimum help. Our room included a fireplace and lighted pictures on the walls as well as the usual extra items. Breakfast was extensive with hot offerings.

We don't usually complain but being our 40 th wedding anniversary we were pretty disappointed, started when there debit machines didn't work properly then the room we paid a lot of money for the fireplace didn't work, would have been nice to sleep in on our anniversary morning but someone before us turned the alarm clock on full blast to go off at 8 am, I talked to the manager and thought there might have been some kind of discount to make us feel like we mattered but that never happened.

Stopped in for the night while on a road trip to the east coast. Clean, comfortable room and excellent breakfast made our stay an enjoyable one.

Great location close to harbor, downtown. Nice western theme vibe in the rooms. Comfortable bed, fireplace and room layout. Pool was nice. Loved the bar/pub restaurant - great decor, friendly staff. Sat at the bar for drinks one night and had dinner two nights. Comfy chairs and great for socializing with another couple. Food was solid. Breakfast was good. So bottom line - give them a try!

This is such a lovely, quaint hotel in Kingston, not far from Queen's University. The outdoor pool is very refreshing on a hot day. The restaurants on site are so well decorated and a pleasure to eat at. I highly recommend this hotel for a stay in Kingston. Although it's not beside the water, it is quieter than the waterside hotels, and it is easy to drive to the waterfront area.

This was our second stay at Western Fireside in Kingston. We stayed here 2 years ago and had a good time. The staff were great and the room was large and clean. 2 months ago we were watching Don Terris a travel-cruise vlogger (just don, don's family vacations) and he said here 2 nights in 2 different fantasy suites. What! Fantasy Suites! We watched his videos and immediately booked a 2 night stay in the Flight of Fantasy Suite. We loved it. Celebrating a birthday. We are in our 70's and had alot of giggles over the room. It has 3 levels. Lots and lots of room and was beyond cool. Find a video on the 5 suites . I'm not going to spoil the surprise but we are talking about going back to try one of the other suites.

The service was good and the breakfast buffet had a nice variety. Room was clean . We stayed for two nights in the executive suite.

One of the better Best Westerns we have stayed at. Rooms were clean. Good food for breakfast and the teenage grandkids enjoyed making their own waffles. Good restaurant. Liked the outdoor pool. The room AC unit was relatively quiet -- we have stayed in places where the AC unit sounded like a truck idling. Softest pillows ever.

The jet tub was disgusting. There was dirt slime and grime that came out of the jets when turned on. This was our anniversary and it was ruined because of the filth.

Hotel and restaurant quite dated. Food was not hot when it arrived at our table. Servers were pleasant and friendly. If you stay on the 2nd floor, know that there was no elevator. If there was one, we were not told where it was. Didn't like the groups of people standing outside the hotel smoking.

I would not recommend this place as it is very outdated from 1990 hunter green. It definitely needs some renovations. We only live an hour away and decided to drive home after the concert we went to because we wanted a good night sleep and comfort. The bathroom was very clean, the staff was friendly, and we cannot comment on the breakfast as we had left. Tired hotel that needed some loving care.

The fantasy suite, tranquility base, we enjoyed was really a once in a lifetime experience. A terrific surprise for a milestone birthday! Bonus sparkling wine and chocolate dipped strawberries was a nice treat each day of our stay. Fancy restaurant on-site and very interesting lounge room

This hotel is a winner in Kingston area, as long as you avoid week-ends because of much higher prices. The quality is there, the service also. The breakfast is a big "plus". I just wish they would replace the carpets in the corridors, long overdue...

One of the best hotels we went to, the staff were really nice and welcoming and food and service was great! We stayed one night on the November 10 in the space tranquility fantasy suite and it was out of this world so to speak! It was awesome! Special shout out to the server Natalia she was a great and professional server. There was a Karen that came in with a dog and went nuts on her but Natalia handed it professionally and polite. Prior to this encounter that same lady met us in the hall and her dog started grolwing at my wife's dog who actually is a service animal unlike this lady. Anyways great place and we will definitely recommend and come again!!

The room was clean and cozy and the bed was very comfortable. The fireplace in the room is a nice added touch. The included breakfast in the attached Bistro was the best we ever had at a reasonable priced hotel. Everything you would look for while on a road trip.

Great BW with good service and amenities. Nice breakfast choices in a low stress environent. Very good decor of the rooms (Kierstead prints) and the dining area (inlcuding book in French and English!) Staff were helpful and courteous. Really enjoyed the bath tub!

We had an amazing time at the Fireside. We stayed on the second floor and there was this lovely window nook that my kids loved sitting in and playing in. The kids really enjoyed the pool. Breakfast was really good also. The location seemed good.

The service and welcoming atmosphere is fantastic. It is also quiet and very clean. Couples would especially love this place. The beds are comfortable. The house keepers are on top of things, Lots of towels and to top it off the breakfast is worth the stay.

Friendly and helpful people at registration desk. They answered our questions about the area and were very attentive to our needs. This Best Western has 2 restaurants. The food was delicious in both and very reasonably priced. I would not hesitate to recommend this Best Western to my family and friends.

Hotel is neat and clean, however some amenities may need upgrading. Overall an average place to stay. Staff is not very professional. Breakfast also average and requires upgrades. Even no boiled eggs, and coffee was horrible. Parking is not very secure, no boundary wall.

No complaints when you roll up the outside doesn't look appealing but once inside a great hotel food was good at the restaurant read other reviews and some like the food some were picky. Over all would recommend this hotel was easy to find and close to the 401 about 5km

We splurged for our anniversary and booked a fantasy suite (Tranquility Base - space themed). It was AMAZING! So well decorated with great little touches, and it was very quiet & peaceful. We appreciated the chocolate covered strawberries and bottle of wine (non-alcoholic was accommodated for us when we put in a request during booking). Loved the whirlpool tub in “crater”. Lots of different lighting effects, including red & green “star” lights on ceiling. There were 4 tvs (if needed!). Comfortable seating area + can bring own DVDs for their player if you wished. Washroom was spacious and had a heating lamp above to warm you up when coming out of shower. Appreciated that breakfast was included in our stay (simple breakfast items, though, nothing elaborate) To note: There are quite a few shops near hotel for your needs (fast food, groceries, pharmacy, dollar store…) but it's not really within walking distance of downtown Kingston (about 10min drive). There was a small fridge in room, but it only holds a few pop cans & not much else. No microwave. Bathroom is a little far from bed (down some stairs & at front of room, but there is an option for lights on stairs) It was an expensive stay, but happy with the experience.

Stayed in Room 236, King Bed. For reasons known only to the 80s Interior Designer of this room, the bed has giant posts at each end which serve no earthly purpose other than to block the view of the TV for the person sleeping on the right side ( see photo). There is no canopy over this bed, so the posts are ridiculous! Tried adjusting the position of the TV, but nothing helped! In addition to this problem, the shower water flow was WEAK, despite not one, but TWO SHOWER HEADS. That's right, TWO ( see photo). Again, not sure why. The water flow ought to have been great with two shower heads, but sadly, not the case. The faucet hot water is activated by turning the tap to the RIGHT, not the left as is the usual norm. We requested a room on the second floor at check in and the middle-aged man at the front desk seemed inconvenienced that he had to make up new key cards. He went out of his way to tell us that he already made up key cards for a room on the first floor and that, now, he would have to make up new ones. Uhm, this is his JOB! It's called CUSTOMER SERVICE.

Hotel and room furnishings looked a bit dated - but the hotel is very well kept up. It felt clean and safe. The rooms seemed quiet. The A/C worked fine. Pillows were a bit rubbery. The hotel is on a commercial street a bit north of the downtown area of Kingston, so you will need to drive (a short 10 mins or so) to get to downtown sites, restaurants, etc. There was good lighting in the bathroom. And the shower had an innovative feature I would like to see in all hotels that currently have shower heads far too low to the ground: a shower head on a flexible arm so that one could change it to one's desired height! Clever feature I don't recall seeing before. I would stay here again.

The hotel is well situated and close to get to town. We had the king bed room and it was spacious enough. The bed was very comfortable, however the pillow cases were very stiffed, probably overly starched. Going into the hotel and the room brings you back in time to grandmother's house. It is really outdated and could use some updating.

We went for our anniversary, just a quick get away to relax with everything we have going on. This is our favorite Best Western so we decided to stay in Kingston, eat locally, shop and take in a couple of tours. It was a great stay, very comfortable and close to everything we wanted to do.

Booked this hotel after numerous trip advisor searches. I found it pricey but it was on par with all the other hotels in Kingston (not sure why this town is so expensive!). We only stayed one night but everything was great. Fred greeted us at the front desk with a smile and check in was fast. Our room was a wee bit dated but actually was cozy and was very clean and had everything one needed for a good nights stay. It was very quiet and the breakfast in the morning was pretty good. Overall great stay!!

Very cozy hotel in a great location close to all the amenities of Kingston. Lots of parking. Very friendly front desk staff. The room was cozy and had a rustic feel. I appreciated the hotel was nice and cool. The bathroom was very small and felt a bit outdated. It was clean although I did see an ant in the bathroom. Thankfully, it was just the one though! They gave a free breakfast buffet voucher at Chez Stefan. It was ok. Greasy spoon fare, but no water service and we had to wait for them to get us cutlery so we could eat. Not much selection or any dairy free options for coffee that we could see. It was also very very hot in the restaurant so I was glad to get out to the cool lobby.

We have stayed here a few times on our trips to Ontario. Without a doubt we will stay here again in the future. The staff were friendly and competent. The rooms are very clean and comfortable. The restaurant has good food. In the evening we went to 'Tom's Place' the onsite pub and enjoyed good food and a jug of beer. Very relaxing. Great place to stay!

Very clean, nice big room. Includes a desk, chair, sofa coffee table and fireplace. Almost black out curtains.

Hotel is very clean. Decor is rustic, fireplace is a great touch, especially with winter stays. Full breakfast served daily is wonderful-something for everyone. Restaurant on site for dinner is very good. Good location as well. Mattress was very firm so if that is your preference, then they've got you covered. We prefer a softer mattress, so our sleep quality score reflects that. You really can't go wrong with this hotel.

Love the northern lights room the hit tub is great,for a couples experience paying close to $500 & have a terrible tv package picture quality back on the stone age,no movie options(pay per view etc) ruined the whole night.Plus couldn't log into internet which is slow anyways,need need to upgrade to keep people paying this much for these fantasy rooms.

Lovely stay at the Best Western Fireside Inn! This is an older hotel, but well renovated. Great shower with a double shower head, well appointed bathroom, and very comfortable bed. We had a great sleep. Breakfast was included in the price, and the breakfast buffet was more than we expected with eggs, sausage, ham, a waffle station, cereals etc. Great value for the price paid. We decided to have dinner at Bistro Stefan, which is a fine dining restaurant. The level of service was very high and extremely friendly, and the food was excellent. Would absolutely stay again, we stayed at another Best Western recently and that stay was also above standard.

120% happy all areas. Good price. Great amenities. Didn't have to leave the inn other than to visit local activities

We did not like the place. The bed was so tight. Could not sleep most of the night. It did not seem worth $159 a night + tax. Maybe more of a $90 place. The guy at reception was great. Made us feel very welcome. The Best Western in Toronto by the airport was great. Would recommend that.

Do not even think about trying to book a family reunion here. The group sales agent is shady, off-putting & uses high pressure sales tactics. I now won't even consider staying here when in town anytime, much less for any future family reunions.

My wife and I spent a night in the Fantasy room “Lords & Lady's”. The room did not disappoint. A complimentary bottle of sparkling wine was waiting for us in the room. Everything was very clean and well kept and despite the crazy idea of sleeping in a Rolls Royce…it was one of the most comfortable beds I had ever slept in. The fantasy rooms are separated from the other rooms which provided a very quiet sleep for us. The only criticism I had was the room temperature was impossible to control and was rather warm in the room.

Once you walk in, you'll understand the namesake of this property. If you like cozy, this is the place for you. Every experience with the staff was top notch. Be sure to take time to visit Tom's Place in the evening. You won't regret it.

A very nice place to stay. The stuff are really friendly and seem to care alot. You won't believe the complimentary breakfast. There is not a bad thing I can say. The front desk is always helpful and they housekeeping staff really keep it fresh.

Great hotel, great food. Lots of parking. Well situated close to things. Nice relaxing rooms. Restaurants on site , one is like a pub the other is fancy. Grocery store right beside. Bar on site. Everything you need

Very unique, quaint, clean, beautifully decorated with exceptional friendly staff. This Best Western takes pride in their business to ensure the clientele is comfortable and have a positive experience.

The place is so well kept. Well beyond my expectations. On site restaurants were amazing. Friendly and welcoming staff. I have told friends of how much I appreciated and enjoyed my stay. I will be returning often.

The hotel is a bit old school but still so very nice with a fireplace in each room. The bed was comfortable and the sheets were lovely. Dinner in Bistro Stefan was amazing. The staff was so friendly and helpful.

Really cozy and well maintained! Staff were very friendly and location was great for a quick trip to the city to do some shopping and run errands. Really nice holiday decor! Breakfast while ample was short on execution…it's hard to run that kind of buffet when there aren't a lot of guests, I would imagine.

Great hotel, no traffic noise, nice sized room, comfy bed too! Breakfast was included so that was an awesome bonus! The website said "seasonal pool" which was annoying because we were there on Sept.30th (who would have thought an outdoor pool in Ontario would still be open?) we didnt bring swim suits, and wished we had.

We drove into Kingston on a sunday afternoon, and checked in to the hotel about 3:30 pm.This is our first time in Kingston for this time of year(september)A older Hotel, but was definetly built right back then.Although short staffed, everthing went great.We received all the things we were to,and were greeted by everyone who worked there.Restaurants although had off season hours,had great service and personality.Being off season we also received a break on our room fees.Would definetly recomend staying here.

My experience stay at the Fireside was excellent. I was only there for a couple days. The staff was extremely helpful and friendly. It will definitely be my hotel of choice when I visit Kingston again

I booked a room at the Fireside for my son on his wedding night . They were very pleased with the room , service and hot breakfast ! It was a nice treat for them and they were very pleased with the suite , overall .

everything was wonderful accept the TV reception and stations available, rooms where very clean and very comfortable. food at the restaurants was also very good. the complementary breakfast was wonderful. over all a great stay, just fix the TV !!

Uniquely Kitchy. Not like any other hotel. Vegas like in the lack of windows in the heavily themed bar, entrance, and hallways - feels like time stands still. Deserves a cult following or to be a movie set. Clean, very friendly staff, good size rooms. Did not get to try the cool family themed rooms with the Rocket Ship or the Hot air Balloon because we were 3 people and they only slept 2. If you stay here look for the repeating Cabin prints on the walls in the hallways (trippy - every hallway looks the same and the illusion is that the hallway never ends because you keep passing the same picture). Enjoy the attention to detail inside and how the outside looks like little connected cottages.

Stayed 3 nights in the Northern Lights, average rate per night was $480 Cdn but honestly well worth it. Loved the huge Hot Tub ! The King Sized bed was so comfortable and the Champagne and Chocolate Covered Strawberries were lovely. We barely left the room and it was the perfect mini vacation. 10/10 would recommend to any couple wanting a romantic get away. A slightly larger fridge and a microwave would have topped it off.

With the disappointing stay next door, we found this gem of a restaurant on our last night, while out for a stroll. Out hotel did not have a restaurant so we came over here for dinner. They even said we were welcome to come back for breakfast. The food was wonderful and the service was excellent. Next time we are in the area... we know where to stay.

Always a fabulous stay at this hotel. It is our only choice when we come to visit family in Kingston. We love the space of the rooms, the ease of booking, checking in and checking out. The hotel is extremely clean and very cosy. Breakfast is wonderful and if you're looking for a nice night cap Tom's Place is the right spot!

The moment the door opened and I walked into the space, I felt at home. It has a cozy classy vibe about it. Room was clean with no bad smells. Pool was just right temperature on a heat warning day. Breakfast was yummy, with choices for everyone including fresh fruit. Staff service from beginning to end was efficient, welcoming. Good places for girls weekend, solo refreshing, adults with their parents, we saw some children with family who were no major concerns. Highly recommend. Will be back.

Work truck parked in handicap parking. Front desk didn't care. Grab a menu at the front desk if you want room service - or you will have to go back to get one. Rooms are not marked well and staff are not helpful. We got a theme room which had a great fireplace but the way they had the room set up, you couldn't enjoy it. Room was mostly clean. A lady had to clean the outdoor pool before her kids went in it. Breakfast is not served in the fantasy rooms - they said it was due to COVID that they did that, but there's another review on here from 2014. They've basically just gotten lazy and pinch pennies now. Staff didn't seem to care about customers. Would not suggest staying here.

We are best western diamond select members...on arriving front desk clerk told me there were no available rooms to upgrade, i asked twice if she was refusing upgrade just to confirm answer...never said a thing about us using our supposed valuable points...found out later that evening from another clerk that i was lied to...there were a number of empty suites...next day owner talked to me, said no upgrade available because i used my Points...he wouldn't get paid for room...no idea if this is true or not... Rooms themselves fine, fireside is electric fireplace...hallways very musty smelling, tv fairly ancient, no high def flat screen...used tom's place restaurant...good food...animal skins/heads atmosphere probably not for some folk...hot breakfast fine...just don't expect to be recognized as diamond select members...we often arrive at hotels that have already given us room upgrade...no need to ask...

The hotel is quite unique since it has animal heads in the hall. The theme is old fashioned making it a cozy place to stay for families. Would have been nice to have an elevator to get to the second floor since carrying luggage up can be challenging. Location is good

Met midway with family members to celebrate Christmas and exchange gifts. Kingston is a central location for us meet and the BW Fireside Inn is the perfect place. Staff are friendly and accommodating. Evening dinner in Tom's Place affords us the opportunity to catch up and enjoy a delicious meal. Breakfast selection has a wide selection of offerings. We stay here for each reunion.

Discount offers on website were not applied for a bone night stay. Very pricy for onevroom. Breakfast buffet was nice and clean. Front desk not so nice or helpful at all. would probably have chosen a better place however I was looking for a quick stopover.

Fireside Inn is my preferred stay while visiting Kingston. Very clean and comfortable rooms and friendly staff. Two restaurants within hotel with good food and hospitality. You will not regret this stay!

This suite is such a comfortable and relaxing room. Has a great hot tub with beautiful lights both in the hot-tub and above it. Comes with a nice bottle if sparkling wine & chocolate covered cherries - very romantic and will most likely make your girl cry. Definitely worth it. Make sure to book a reservation with Bistro Stefan as they have an amazing chef as the food was amazing.

We have been staying at this Hotel for the past 8 years. Sometimes we stay 4 times a year. They never disappoint. Courteous staff, breakfast is just what we need to start the day, Toms Place is so much fun and the food is delicious. We love that we never have to leave the hotel. We have stayed in many different rooms, we have had regular rooms, theme rooms, jaccuzi suites. We just love staying here. Close to downtown. Uber is easy to get or you can drive and park in parking lots in the downtown area.

If you're looking for something different with alot of character, life and good restaurants, select this hotel. You will not be disappointed. It looks great, very clean and well maintained. The gym is a little dated. Restaurant on-site was full of life. All of Kingston is easily accessible from the hotel.

We enjoyed our stay and would recommend this hotel. The rooms are spacious, comfortable and cozy. Everything was super clean! All of the staff we encountered were friendly and welcoming. The breakfast was super. Lots of variety and something for everyone.

We both really enjoyed the stay. Check in / Check out were both really easy and straightforward. Internet connection was easy. Restaurant was clean and food was good. The breakfast was included and was a nice touch. Coffee in the room and an ample supply at breakfast as well.

We (couple) spent one night in a king fireplace room. It was clean and everything was in good working order. The room did not have modern decor but there was a nice sitting area with good furniture, a lovely fireplace on a chilly evening, and a comfortable king size bed. What more could one ask for? Breakfast was the usual hotel buffet; nothing special but no complaints. Would not hesitate to recommend this hotel to family and friends.

Good hotel, friendly staff and professional. Free hot and cold breakfast. We go to Kingston every 3 months and this is where we stay every time. Fireplace in the room is a bonus. Clean, comfortable beds.

We went for a one night mini getaway for a change of scenery and to give me a break from caregiving to my husband. Although we made sure to get a room close to the front desk amenities and were assigned an accessible room with a low entry tub. I was imagining the kind with a door. Unfortunately the low entry tub is just a cut out. Furthermore, it did not have any grab bar to stand safely while showering. At the same time, I could not have a relaxing soak in the tub. On a positive note, they offered us a commode which was appreciated as the toilet was not raised, and had no grab bars. The staff was as helpful as they could be. The Bistro is closed Monday nights which was a disappointment and the following morning, it was a buffet style breakfast which has changed since my last visit many years ago.. I ended up back in caregiver mode serving our meal and tending to my husbands needs. At least the change of scenery and the fall colours made for a nice drive out.

We stayed at the Best Western the weekend of Oct. 22nd when we went to Pumpkin Inferno and the Trolly Tour. Usually stay at B&B but for the price, comfort, hospitality and breakfast buffet can't be beat.

This is querky type of hotel which is oldie worldie / dated. We chose this hotel as it seemed different and had some character, which it does, but it just seems over the top. It even has some themed rooms. Nevertheless the rooms are comfortable, but probably needing an upgrade. The dinner was in the bar, which is on itself an experience, with a Moose head on the wall!! All staff were very pleasant

We chose this hotel based on reviews and the fact it was much more reasonably priced than downtown hotels. Our 2-night stay included hot buffet breakfasts. Our room was very clean, quiet, and great for sleeping and relaxing. All staff were helpful and friendly.

This hotel has so much character and charm. The staff are very friendly. Our room was very clean and comfortable. Breakfast was decisions with plenty of options to choose from. We will definitely stay here again!

The staff at this hotel are super friendly and always willing to go that extra mile to ensure you are happy. The rooms are very comfortable and lovely to stay in. The bed was super comfortable ensuring a great night's sleep.

This hotel was excellent, very kind professional staff. Room with fireplace is very nice, gives you a nice warm relaxing feeling, especially Morning. Coffee in front of it Amazing shower Room was very clean

I very much enjoyed my stay at this inn. The staff was friendly, the rooms, cozy and extremely clean, the floors in the bathroom shone so much , I checked to see if they were wet :).I stayed at a different inn the next day of trip to save a bit of money, but regretted it as it was not nearly as nice., and I only saved 10 dollars on each room. It is always Best Western for me from now on.

Room was fun. There was some flaws in the room such as lights not working, TV not working, and penis pills left behind from another guest… but we made the most out of our stay. Enjoyed walking around Kingston and the water (about a 8 minute drive away), and enjoyed the hot tub.

We always stay here when in Kingston. Staff are always helpful, the rooms clean and comfortable and situated conveniently for most of the local attractions. with two restaurants on site there is no need to move far after a busy day. Parking is plentiful and the breakfast area spacious enough. Breakfast is the usual fare and plentiful. For a busy area you hear no traffic noise and the rooms are generally very quiet. Certainly worth a visit.

The rooms are clean and comfy. I always go during the summer but each room comes with a fireplace, so I would love to try it during the winter months too. The staff is amazing! There are two restaurants on site, one a bit fancier than the other.

We stayed for 2 nights for a family wedding. The locarion was easy to find and very convenient to where we were going. The staff was great. The rooms were very nice and were clean. We ate in the pub and were quite happy with the food and selections. We didn't use the pool but did sit out and the patio was nice. Breakfast was quite good for a bufet. The only thing better would have been a menu ordered breakfast. All in all a great hotel.

We stayed here to break up the journey on our road trip. Rooms are very clean and staff were pleasant. Pool area looked nice but we didn't really have time to use it. Ate at Tom's bar within the hotel, which was good. There were also other eateries around not that far away. A grocery store within walking distance.

Lovely, homey spacious rooms with fireplace and free parking. Excellent service. No elevator to 2nd floor. Easy location to get to downtown. Not far from restaurants. It is very close to the train station.

We had another hotel booked but had a terrible experience so we had to find lodging quickly. We live 4.5 hrs and the gentleman at the Best Western was so helpful and kind. Within 10 min we were booked and had somewhere to stay the night. The hotel and staff were amazing and the breakfast was amazing. I would highly recommend this to all my family and friend. We are already planning another trip

pool and poolside is great. room was clean but nothing speical- very dated. some staff are excellent some are incredibly rude. - when you get the good ones...they are amazing ! breakfast was good. lots of options.

We stayed at the Fireside while attending a family wedding in Kingston. The facility was great- while it isnt a new building the rooms were cozy, very clean and offered everything we needed as a spot to get ready for the wedding and to spend the night after. The blackout curtains were fantastic as we didn't wake until almost 9am the next day with no idea what time it really was!

The rooms are pretty small with the bathroom in our room really a one person at a time. There is no lift so if you are on the second floor with heavy suitcases be prepared to carry them up the stairs. The breakfast, that was included was pretty basic and bacon ran out both days we were there. Staff generally very helpful and pleasant. To be honest pay a few pounds more and stay at the hotels on the water front.

Actually don't want to say how good it is because of the risk more people stay here. Have been 3 times, always great.. Tom's place and Bistro Stefan..are great additions to this hotel. The pool is also great.

Room was comfortable and clean. The hot breakfast was pretty decent by hotel chain standards... there were a number of options (eg, ham, sausages, eggs, muffins, cereal, nice fruit, juice, coffee/tea, etc.). Better than at other hotels like this that we've stayed in. We were told they didn't have almond milk or soy milk, but found out later that they did... so ask at front desk if you need that.

BW Fireside Inn provides a very comfortable stay in Kingston. Our visit was for a medical appt with HDH and having a comfortable place to stay made the trip go smoothly for us. The king bed was comfortable, cable tv, fridge, clean bathroom, internet were all utilized. The hot buffet breakfast offered a good variety. We recommend!

The best part is the outdoor pool, you can order food and drinks right from the pool! We had a king suite with a fireplace and it was very spacious and comfortable. We loved everything about this hotel. The pub was great (have the nachos!). My husband would have liked it if the breakfast options changed per day, but I really liked the selection. The hotel was a $15 Uber ride to the downtown, a perfect location! I look forward to coming back here again and again, I'll definitely book a whirlpool suite next

my first visit to Kingston , the hotel looked nice on the website but was a bit of a disappointment in real , the room was clean , The breakfast was okay but not much choice , each day the same , no cream cheese .waffles were made in advance and put in a container so they became very soggy

Hotel is well situated IBX downtown Kingston. Pool & area are lovely. Rooms are clean & staff are very helpful. I have stayed here many times. Each year I come to visit family & have stayed here at least 6 times & will do so in the future.

Front desk personnel were very helpful Breakfast was included and had everything you needed to get your day started. Grocery store right next door is very convenient in case you have forgotten something. This was my second time staying here and I will return next time I am in Kingston.

My wife and I did a one overnight stop at this WONDERFUL hotel as we always have in the past. When we do a multi-day visit in Ontario with family, friends, and relatives, we always make our first on-the-way stop at this GREAT Best Western Fireside Inn. Our dinner at Tom's Place Restaurant was EXCELLENT and breakfast at Bistro Stefan was EXCELLENT. We will continue to make this GREAT hotel stop in the future. Keep up the great work Cathy (on-behalf of Hailey) and other staff at this wonderful hotel.

ask about pool operation and distance to venues. Staff was accommodating and friendly. very quiet and secluded. l would suggest this hotel if the pool was operational. Kingston is a very nice place to visit.

I was surprised to find myself at a place where I stayed more than 10 years ago. I was very pleased. I had fond memories of my first stay. Like the first time, I was very pleased with my stay. I will certainly stay there again on my way to Montreal.

We stopped by Kingston after driving back from Montreal last Saturday. I have tried booking any hotels but there was no available rooms. On our way to the last room available through Hotels.com, we saw Best Western and we were lucky that they have an available room for 4. So I cancelled the previous hotel I booked last minute(no charge), and checked in. My husband was pleased with the room size,layout and ambiance. We had dinner at Tom's Place. We had a free breakfast that came with the room rate. It was very hearty breakfast, eggs, ham, sausages, yoghurt, cereals, coffee and juice. A very pleasant accommodation at half the price of more high end hotels. I like Marriott, Hilton, et al. But Best Western served our needs when we needed it most.

As soon as we walked in, I was transported back to the "good old days" when staying in a hotel was an exciting adventure. The staff were all friendly and helpful. The room was very clean, welcoming, and well equipped. The bathroom was one of the cleanest hotel bathrooms I've seen. We had dinner at the on-site restaurant, Tom's Place, where the food was well priced and yummy, the service was quick and friendly. Our complimentary breakfast in the morning was hot, fresh, and plentiful. The coffee was perfect. I highly recommend a stay at this hotel while in Kingston!

We definitely enjoyed our Theme roomed night. The amenities were clean and roomy. Location of hotel was close to main areas of town.easy to check in and out. The breakfast was well stocked and not to busy.

Terrible rooms dated and dark our bathroom was slanted and door would not shut. Front desk staff ( younger women ) not helpful unaware of services. Free breakfast buffet style burnt scrambled eggs and sausages stale bread and muffins staff no masking they think it's funny that I wear one, Beds uncomfortable no room clean up had to go get fresh towels 3 day stay. The have a shuttle van be I asked and it's not for guest use so don't ask she wasn't sure why they had it and after I asked it was moved behind the property so no one could see it. If you are looking for an overpriced old hotel with rigged electric fireplaces this is the place for you. If you like showers with little water pressure and a 20 year old bathub this is the place, Please avoid at all costs there are many others to choose from with pleasant staff and bright and clean rooms.

This is one of my favourite hotels in Kingston. It is warm, and welcoming. Great breakfast buffet is included. Room was spotlessly clean. One restaurant was closed when we were there, but Tom's Place was open....lovely lounge with a good menu and great food.

We enjoyed an evening at the Best Western Fireside Inn. The staff was wonderful, the food at Tom's Place was delicious, and the room was comfortable. The only constructive criticism would be to updated some of the room decor. It definitely has a "1980s cabin" or "Anne of Green Gables" feel, which some people may enjoy. Our loveseat in the room was pretty uncomfortable and the desk chair definitely needed to be replaced.

This is our go to place when visiting Kingston. Easy to get to, rooms are clean and quiet, staff is friendly, breakfast is always warm and fresh. The onsite restaurants have good food at reasonable prices.

This place felt like a cabin. I loved the rustic décor, restaurant is a hunters paradise, and the staff were fantastic. When I travel through this area again I will be sure to stay there. Give this place a chance, and you won't be disappointed!

The staff were very helpful and really pleasant to deal with. The hotel offered good amenities (lounge, reliable wifi, good breakfast) and accommodations (room was clean and well looked after). Thanks

I really enjoyed this hotel. It was a lovely experience, a very clean room, and we were able to stay overnight with our dog! Also, the room felt almost like a cottage- it was super cute and cottage-like, and the breakfast was lovely!

Great clean quiet hotel , excellent restaurant. Staff were friendly and helpful. Special shouout to the lovely Natalia at breakfast . Great start to the day food and service excellent and a wonderful smiling face..Thank you

I rented a "fire side suite". The fire place had to be used on a timer which was loud and bothersome. There was no heat from the fire place. The TV was garbage, with no option to rent a movie. The breakfast was not good either.

It is in need of a fresh look, the fire place is electric and on a timer. The room is small and the bed is uncomfortable and not great to watch television while laying down. The washroom and tub unit are small. The decor needs a fresh look.

This was a beautiful anniversary gift for my husband we stayed in the space theme room and it was perfect nerdy but amazing we both loved it And found toms place great for cocktails and the next morning the included breakfast was amazing !!!

My wife and I celebrated our first wedding anniversary here in one of the Whirlpool suites. It was such a lovely Valentine weekend that we will be returning annually to celebrate our anniversary. The staff is courteous, friendly, informative and helpful. We were treated like royalty and will return every year.

the room was very clean but needed a total renovation. The window was broken and needed to be held open by a hanger. The entire hotel needs a major renovation. The exterior looks dirty and also dated.

This is a very welcoming hotel with excellent staff (especially Cathy) and they do everything to make your stay the best. Everything you need is there with Tom's Place for dinner and the Breakfast Room with hot buffet. Even with Covid shutdowns, their precautions are adhered to extremely well. Room service for dinner was excellent and there was a good choice in the breakfast package which was a Grab and Go and a choice of hot or cold. Have frequented in October, December and January with hospital appointments.

Had to throw out previous guests garbage under bed. Bed and boxspring do NOT fit frame... you will be sleeping on a boxspring on the floor. One bar of soap. in a king suite. HORRID. Not only did we have to go collect our own "room service" from a lower level and carry it back to our room without proper coverage, where it became COLD COLD COLD by the time we got back to our room... Our French fries weren't fully cooked, all the food was undercooked and cold. The vegetarian burger turned out to be the tiniest frozen patty I've ever seen and still cold in the middle. The nachos had NO cover at all, sliding as an entire piece, melted cheese was cold when we picked it up, even though we went down immediately when they called us. THEN WE ORDERED TAKE OUT FROM SOMEWHERE ELSE THAT WAS RELIABLE AND INSTEAD OF THE FRONT DESK CALLING TO LET US KNOW WHEN IT ARRIVED, WE HAD TO INQUIRE ON OUR OWN ABOUT OUR $200+ FOOD ORDER THAT THEY GAVE SOMEONE A KEY TO BRING THROUGH THE HALLS RIGHT TO OUR DOOR. THIS IS NON ACCESSIBLE FROM ANY ROUTE OTHER THAN ONE WITH A KEY. THE DELIVER SERVICE WAS ADVISED WE WERE OUTSIDE WAITING SO WERE THE FRONT DESK SO THERE IS NO NEED TO GO TO OUR ROOM LET ALONE NOT ADVISE US THIS HAS BEEN DONE. . THEY IGNORED IT ALL. ACTED AS THOUGH GUESTS DONT MATTER. The staff seems more concerned about looking in mirrors than doing anything for customers. Save your time and money, go elsewhere. Supposed to be a nice little New Years Eve/New Years Day getaway. But this has been the furthest thing from a getaway or nice. We willl be trying to cancel our second night as the first was beyond disappointing.

If you haven't been to the Fantasy Suites they really are a MUST. The Flights of Fantasy suite is my personal favorite. It was more amazing before COVID when you could package the romantic dinner packages and add things to room but certainly worth booking!

From quick and friendly check in to amazing service from staff, we love returning to Fireside Inn. Whether we stay in one of the Fantasy Suites for special occasions or any of the other rooms, we are always satisfied with our stay!

Hotel was fine but dated. Nice staff. Good air in hallways and rooms. Breakfast was not good through Bistro Stefan. Also it's not free, its touted as that but its included in the price. I don't think its worth $154 a night before tax. Funny that you guys quoted me $139 on the phone for one night and $154 for second night then when i got there you charged $154 for both nights. Another reviewer said this. Maybe this is a common tactic you are using? And yes that quote was before taxes. And no the $154 was not after taxes. It was $154 + tax + MAT tax. Maybe charging people $120 before tax per night and save offering the breakfast would be better. I will say the air quality in the hotel and room was good. So, a little bad, a little good in this review. Regarding the breakfast. Please guys, make sure you have your cooks fully cook the potatoes as they were rock hard, and use real eggs ( not powdered ) as they were dry and tasted awful. And the water was not great from the place where you pour it ( next to the orange) Might have been an off day but still. The yoghurt should be in containers not squirted out from a machine ( it was watery) and the waffles were soggy because you leave them in a container where the heat condenses on top and drips back on to the waffles. A lot to be improved. If you can improve the breakfast I think this place might be worth $139 a night. No more than that though. With tax + MAT tax it ends up being like about $180 taxes in. That is a lot for one night stay in a dated hotel. I might stay there again if they can improve breakfast and drop their prices to around $130 a night before tax otherwise I might look elsewhere for something more modern with a better breakfast. Can't complain about the beds though they were comfy. They will ask for vaccination passport. Not sure if they do this for breakfast or the hotel. We had ours but from what i recall for those who don't have a passport, hotels aren't meant to ask for it. Only restaurants and entertainment places.

The place is very nice. The staff is also very nice from check in to restaurant staff to the cleaning lady. Very good breakfast. Room is clean and so is the overall hotel. It's also very quiet, enjoyed quiet nights and very quiet breakfast.

Best Western Fireside Inn is a great little hotel to stay in. I always love staying here when I come to Kingston for business. The staff are very friendly, the lounge/restaurant has wonderful food and staff as well. Breakfast buffet is always top notch. It does have dated décor, but I feel that this goes with the entire vibe of the hotel so it does not bother me, but may bother some. FYI the thermostat is on the unit itself and has a little flip up piece that is almost completely blended in when closed! I had to ask the front desk how to adjust my thermostat because I couldn't even see that there was a section to adjust on the unit itself - so now anyone reading this is aware :).

We spent a very pleasant night at the Best Western Fireside Inn in Kingston. Although the rooms are a bit dated, they are super clean and the bathrooms seem to have been relatively recently upgraded. The fireplace in the room was nice. Part of what made the experience so nice for us was having dinner at Tom's Place (in the hotel). The ambience was cozy and the staff extremely friendly. The free breakfast (buffet) was served in the other on-site restaurant - "Bistro Stefan" - a nicely appointed dining room, again with friendly staff. All covid protocols were in place. We would definitely stay and eat here again!

Though not a new hotel and some things could be upgraded, this hotel is in a good location within easy drive of almost everything. We had no problems at all during our 2 night stay and would definitely stay here again.

Older hotel but that adds to the charm. Room was quiet and clean. Comfortable beds and a spotless washroom. We especially enjoyed the restaurants on site. Fireplace room was fantastic, might try one of the theme rooms next time.

We visited Kingston to take in the Penitentiary Tour and as Best Western Rewards Members we always try to select a Best Westen when traveling. We certainly weren't disappointed with our selection the Fireside Inn!

Best Western is consistently good quality with clean and comfortable rooms. Great pub & restaurant on premises at the Fireside. Food was fantastic and service was quick and friendly. Safe, quiet location but easy to commute to anywhere you need to be.

We planned to arrive in Kingston later in the afternoon heading west and had no desire to travel through the Toronto traffic during rush hour so booked the BW Fireside Inn. This allowed us to go through Toronto the next day at noon and while it's crazy traffic it was much better than what you would find later in the day.

This hotel is a good choice for a Kingston stay. A very retro place, decor from years ago!!...sort of a deliberate choice of the owners, makes the stay fun and interesting. there is a simple breakfast but in Sept the restaurant was closed; a classic retro bar also. despite the retro look, rooms, bathrooms, bedding etc, are fine, very clean and neat. An interesting place, we would return.

Okay room for the night. We were just passing through on our way to Quebec so we really just needed a place to sleep for the night and this hotel did just that. My requirements are clean and no bugs and this hotel checked the boxes. It's by no means anything special, but the staff are friendly, it's clean, and comfortable for the night at a good price. The rooms are large but very outdated, nice it had a mini fridge to store our food for the night. There is no elevator so keep that in mind, but that wasn't a huge deal. The restaurant had decent food, breakfast in the morning was your standard chain breakfast. If in the area and you need a place to say for the night, this is it, would do so again if passing through, though may consider one of the newer hotels if staying for a few days (but that's just my personal preference).

We stayed here one night, very quiet and private. The rooms and decor are a bit dated, lots of wood and other dated accents. However, the place is very clean. COVID protocols were in place, lots of signs and hand sanitizer. They take this seriously which is good to know. The rooms were clean and well appointed, wifi was good. The included breakfast was a coupon for buffet at the restaurant. The food quality was much better than what you usually get with a free breakfast. I'd come back for the breakfast alone it was so good. This was a nice pleasurable stay, with so many places to choose from it can be hard to decide. When I'm back in town, I would stay here again.

Originally when we booked this hotel we were not too sure on what to expect. The hotel itself is very unique in the respect that it gives off a cottage or chalet feel. We were pleasantly surprised once we arrived. All the he staff we encountered were all very friendly and helpful. The room was spacious and very clean. Location was good as it was still close to downtown and there were many amenities within a couple minutes of the hotel. My only real complaint was bed in the room. It was way too soft for our liking. Overall I would recommend this hotel.

Our trip to Kingston over the weekend was to visit family and friends. Fireside Inn has a great central location on Princess St with free parking. Room was clean yet somewhat dated decor. Staff were friendly and helpful. King bed was very comfortable, but our sleep was disrupted numerous times with noises and speech in the hallway. The bathroom was clean but I'm not a fan of the low toilet. My husband was unable to connect to the internet with his phone, so he had to use his own data plan. Breakfast was included and Sunday morning was buffet with good selection of nutritious foods. I would recommend this hotel to family and friends.

I booked a whirlpool suite as a surprise for my boyfriend and I as our final day of completing the 340km Rideau Hiking Trail. We throughly enjoyed the big tub and massaging jets and loved the comfortable king bed. Sparkling wine and choco-covered strawberries was a surprise after our check is as I did not know it was included in the room. Another treat was a buffet breakfast during COVID. A safety measures in place and a hot and forest meal was a nice change to the brevity's box breakfast we have had earlier in the year at other hotels. The room is worth the extra money for a stay of comfort and luxury.

My husband and I were looking for a quick 2-day getaway from the kids and I wanted a room with a whirlpool. After some searching, we found the Fireside Inn. I was intrigued as the photos online don't look like your typical Best Western. I booked a whirlpool room for 2 nights and we were highly satisfied. The room was quite large, had a beautiful fireplace, and the whirlpool was huge! Definitely the biggest one I've ever seen in a private hotel room. And very comfortable as well. The bed was so comfortable, we didn't want to get up each morning. It was like staying in someone's home. The decor is interesting. I think it hasn't been updated in awhile, but it adds rustic charm (which I believe is the point). We ordered room service from Tom's Place both nights and the food was delivered quickly and was enjoyable. The breakfast included with the room was decent. It's about as good as you can get for a small breakfast buffet. No complaints. As for service - everyone from the front desk to the staff at the restaurants are not only friendly, but aiming to be as helpful as possible. This definitely adds to the experience. I recommended to my husband that this be "our" hotel going forward for short escapes away. It's a 4.5 hour drive for us, but worth it. And Kingston has so much to see and do, you'll never be bored. Can't wait to return!

Room decor needed updates drastically. While everything worked as it shoukd and the room was clean , at $269 luxury suite I would have expected a more modern decor. Buffet breakfast was cold upon arrival at 8:30 am and not replenished while we were there( approx 40 minutes). ALL staff were extremely professional and followed all Covid safety measures.

We stayed in the space room and what an incredible experience. This from is crazy looking I'm pretty sure there is NOTHING like it in Canada. The staff is great and the restaurant is a very relaxing atmosphere with great food. I highly recommend this hotel.

We stay primarily at BW hospitality locations. Simply because since the first time we did, the staff, and surroundings are top notch. Best Western have a number of locations in Niagara Falls, and an executive suites location in St. Foy QC., as well as the Fireside Kingston. We have thorughly enjoyed staying at each, and they alkl have their own unique character. Great experiences, always, and friendly, clean, well equipped hotel destinations.

We stayed at this hotel for 3 nights with family/friends. Driving up to hotel we were a bit hesitant. To our surprise we all really liked the hotel. Very cozy rooms, good size. The restaurant had good food and pool area was also nice! Just wished there was an elevator and better a/c in hallways/stairwells.

We stayed in the Lord and Lady room because staying in a themed hotel room has been on my bucket list. It was fantastic!!!!! Sleeping in the rolls-royce was surprisingly very very comfortable. I can't wait to go back!

Very clean rooms / hotel. Staff was very pleasant and helpful. I would 100% stay at this hotel again. We arrived very late on a Thursday night and were able to sleep in the next morning. They hotel is nice and quiet and accommodating.

I would recommend this hotel. The pool area was great for relaxing or swimming. The wait staff at the bar were very attentive. The hotel was tastefully decorated, the beds comfortable and our room was very clean and that is one of the things I look for.

Lovely hotel just off the highway..... well maintained, pleasant staff and restaurant/bar area decor very relaxing..... the only downfall was during breakfast buffet there were some people walking, laughing, talking over the food without masks on.... was not told by staff that masks should only be removed when sitting and eating...... did mention it but nothing done..... too many variances of Covid to not be too careful.....

Thoroughly enjoyed our stay. Comfortable and spacious room, with all the amenities and speedy internet. Helpful staff all round. Nice size swimming pool and you don't have to reserve the time you go in. Appetising breakfast, diverse food, but no cheese. Good food at the restaurant, well priced. Wine is good, selection of beers could be better.

Yes, there really is a working electric fireplace in your room. Faux brick wall, mantle, hearth, Americana art and all. It seems apropos for a Swiss chalet theme, but not appreciated enough on a hot summer's day. The theme is seamless inside and out, with lovely landscaping and a cozy atmosphere in the decorating touches. The room felt a little small. There is no way someone can walk between the bed and the chair when someone is sitting at the desk. There is a lot of pine from the four-poster bed to the trim. Very country Swiss! There was also no vanity space in the bathroom with a pedestal sink and no counter. We would have loved to spend more time here and enjoy the pool. Breakfast was unbelievably wonderful! It felt like a touch of normalcy with lots of hot item choices - scrambled eggs, several meats, baked beans, waffles. Plus cold items with freshly cut fruit as the highlight. The breakfast area was divided up so that social distancing could happen, and tables and booths were well spaced. Staff were readily available to clean, stock and direct traffic. We arrived late evening, so staff at check-in may have been tired. Efficiency is appreciated, but a little warmth would feel more welcoming.

They are trying for a Swiss fantasy village vibe. Instead, the rooms look like a 90s rec room. Our room had been recently recarpeted, but it still looked like it was right out of the 90s, I don't know how they managed to find such dated looking carpeting!!! The bathroom was newly renovated and fresh looking. Overall, decently clean. No TV remote in the room, internet was fine. We were Shocked that there was a buffet as the only breakfast option. When we booked, (a week earlier) it was breakfast to go, which is also what the sign in the lobby said at check-in. Instead, we had to join the other people serving ourselves from the buffet. No distancing. We chose to go back to our room rather than eat at a booth in the restaurant. Food was as expected, scrambled eggs, sausage, potatoes, waffles, yogurt. Slightly cold, pretty bland. Typical hotel breakfast. We must have had the same receptionist at checkin as others have mentioned. She certainly did not seem happy to have us there or willing to offer any information. We stayed on points, but would have been more upset if we paid cash. Overall, I'll try somewhere else next time I stay in Kingston.

We stayed in the Space room with our 2 out of 3 kids and could not be happier! The kids loved sleeping in the spaceship, and we didn't mind sleeping in recliners. Why they don't market to families for these fantasy suites is beyond me...missing the market on them for sure!!! The pool need to be refinished, but doesn't stop anyone from enjoying a dip and who would mind with bar/ restaurant service poolside? All in all, a great location, friendly staff, food was excellent, service was excellent and the breakfast was great! I will come again!

Booked two KIng rooms which came with fireplaces, Rooms are nice, clean and somewhat upgraded, Beds were comfortable but pillows could be updated, It has an outdoor pool and it looked pretty clean. The bar closes at 9pm on the weekend which i didn't quite figure out but there is a mini fridge in your room so you can store drinks in there, Staff were very nice and the breakfast bag hit the spot. We'll be back.

Or room was very clean and comfortable; the inclusive breakfast was good and the staff were all very helpful. The pool was lovely. The only downside was that Bistro Stefan was closed (one of our favorites) . We'd stay here again in a heartbeat.

We stayed for 2 nights, but checked out early. We were going to stay 3 nights, but had a bad experience. Got bit on upper left thigh, buttocks and neck while sleeping. I reported to Manager, but she didn't care or try to rectify. My husband took pics for proof.

The woman who runs the desk in the morning was bar none the crabbiest person I have ever met in a service industry position. Everything was an imposition and she would not bend in the slightest. The pet policy is ridiculous and not explained at booking. They expect you to be with your pet at ALL times. This was modifying by a more helpful staff. During Covid the free breakfast was carboard copy of McDonald's breakfast - stale tasteless and cold. Bring your own pillows, the ones in the room are blocks off cut up foam in a case and actively interfere with sleep

We loved our stay at tranquility base. The room itself was very unique, the bed was VERY comfortable, and it was very quiet and intimate. The service of the hotel itself was just ok, we left our dishes in the hallway to be picked up and they remained there until we checked out. The breakfast was also incredible disappointing considering we paid a lot to stay in a suit. I understand during covid, you have to make it work but I thought it was very cheap and the quality was not good. Vouchers for the the restaurant or a nearby brunch spot would have been better. The gentleman at the front desk was extremely caring and accommodating and made the beginning and end of our trip very memorable.

I arrive on check was forced to sign an additional rules for our dog. The woman at front desk did not care about me or my pet, This dog is very well behaved for her age and helps us sleep do to are anxiety. Plus they charge and extra 30 dollars for pet. This was not my first time here but mostly our last.

Stayed here to have a quiet getaway. The rooms are beautiful with charming rustic touches. There is a fireplace in every room. The fantasy suites are all amazing!! I stayed in the Northern Lights suite and loved every second of my stay. The hot tub was deeper then I expected and was exactly what I needed. The fantasy suites come with a bottle of sparkling wine and chocolate dipped strawberries. Ordered room service from Tom's, one of the on-site restaurants, and was not disappointed!! I can't wait to come visit again!!

We stayed in the Fantasy Suite - Lord and Lady. What a quirky, cool and comfortable room and experience it was. Would recommend if you are looking for something a little different. Close to restaurants and stores. Was quiet and relaxing. Can't wait to go stay there again. Looking forward to trying the other fantasy suites as well.

The room was neat, but the novelty wore off within about an hour. Would be fun for a kids birthday party though. TV was awful, only cable with terrible channel selection. The room was clean. Bed was way too soft, not very comfortable.

We stayed in the space room for my partners birthday and it was amazing!! So worth the money and a great experience. The room was kept very clean and the decor was awesome. Even got a free Mars bar with the room!

Beautiful room, had a free bottle of wine that was delicious, whirl pool tub was fantastic, bed was comfortable absolutely loved the room and the decor definitely would book this room again anytime!!!

My boyfriend and I stayed here recently. We did one night in the Tranquility Base Fantasy Suite. Front desk was kind and had our room ready upon arrival with champagne and chocolate covered strawberries. The room is AMAZING. It was so cool! We are going to try all of the fantasy suites. Such a nice mini getaway. We will be back!!

We stayed here for 5 nights in these difficult covid times. The take out/room service for supper was very good. The bag-breakfast was ready for us in the morning, a hot sandwich or croissant, fruit, juice water, yogurt, food bar, was very good. But the best thing about this hotel is the staff. They went out of their way to make us comfortable. . My only suggestion is to take a firestick if you want entertainment The cable service was great if you were into sports, news or children's programs. I highly recommend this hotel.

We went for a 60th surprise birthday and we were well taken care of. This hotel never disappoints. They always go above and beyond what my expectations are. Have been going to this facility for the past 8 years and cant wait to go back again. The rooms are quaint and rustic not like normal rooms. Every room have a fireplace. The jacuzzi rooms are amazing and if you want a real treat get a fantasy suite. Like I say I cant say enough about this place. In the summer there is a pool as well

The rooms are fantastic. The fireplace is always a treat. I've stayed a few times here in the last few months. This was the first time here with my wife. She absolutely loved the room's atmosphere and decor.

Booked for 116$ on BW reservation line. Managed to check in early a bit past noon. Was provided a room on second floor. It was cozy, very nice with wooden frames, fireplace (with fake flames on a timer), fridge, lcd TV, confortable desk chair, double bed, good WiFi. Bathroom was a bit small, but surprised by the double shower head. Gym was closed due to covid. The on-site restaurant was open for lunch and dinner. Breakfast was a bit disappointing, only a croissant with jam, a juice and a fruit. Nothing else. Plenty of parking.

I always love staying at the Fireside Inn. The beds are SO comfortable, rooms are always VERY clean (especially nice during the pandemic) and having a restaurant on site is very helpful. The fireplaces are just the icing on the cake and make for a relaxing atmosphere in the room.

The Flights of Fantasy Room was like being pampered and on vacation without being on vacation. The dry sauna and hot tub was a wonderful experience. I wish I had a bathroom like this one at home. Keep up the good work on maintaining the relaxing experience.

Excellent staff (front desk clerk, wait staff at both restaurants, cleaning staff - all made our stay delightful. Extremely clean room Restaurant food 5/5 Breakfast 1/5 - could do much better, even for a go bag - it was really awful Fantasy room - excellent total environment TV - small, basic cable - pretty pitiful (no movie purchase options, no streaming capabilities Wifi - free but slow Parking - free and close to rooms Would we go back - definitely, but will speak to manager for a discount since we cannot eat the pure sugary go bag breakfast which is supposed to be included with the room. Seeing as they serve people lunch and dinner, they should be able to serve their clients a hot breakfast containing more the just sugar..

I wanted to meet up with a friend from highschool so we treated ourselves to a staycation for a night. I loved the fireplace in the standard room and the bathroom products didnt dry out my hair like most hotel shampoos do. The man at checkin was awesome and set the mood for our night bu being friendly and hospitable and even recommended a place to have dinner when i mentioned I was feeling hungry. I am extremely pleased with all of the amenities and how my stay turned out. Thanks!

This Lord and Lady room has beautiful decor. We felt like we were in a castle. The room was huge and had all amenities needed. The bed was so comfy, the whirlpool tub was very big, there is even a DVD player in the room.

The detail of this room is magnificent, it must have cost a pretty penny to construct when it was made. The “spaceship” bed has different light settings that illuminate the edges and the stairwells. There are places where amethyst crystal clusters are illuminated in sections of the wall. The TV area has two fully reclining chairs, great for relaxing (but not cuddling.) You will surely be wowed when you enter the room, and perhaps again when you go to sleep with an astronaut hovering outside the bedship. There are some things that you might also find a tad underwhelming. Although there are 4 TV's in the room, they were are quite dated and the picture wasn't very clear (maybe even just replacing main TV would have been a good idea.) There are areas that the wallpaper is peeling, some lights on stairs aren't working, and coffee table is in bad shape. Upon entering you are presented with chocolate strawberries and a decent blush wine. The strawberries weren't fresh though to the point where they looked shrivelled and we debated just tossing them... I get that Covid is hurting businesses, but it's sometimes the little things that go a long way. Room cost was $350 plus tax per night. Came with a bagged lunch that I wasn't keen on because it had unhealthy mains such as Otis spunkmeyer danishes, and high sugar granola bars. Would have preferred a healthier option. Does come with an apple or an orange though. Again, Covid misfortune, but I just feel the choices of the bagged lunch fell flat for me. Yes I'm picking a bit, but still rated the experience 4 stars because the room really is “out of this world!” Staff seemed nice and hotel felt cozy. I would most likely return to another themed room in the future.

We visit Kingston about once a year because there's so much history to discover in this part of the Province. We don't bother to check out other hotels anymore because we really enjoy this B-W. Friendly, clean, comfortable and cozy. A huge added plus are the two excellent restaurants accessed from the lobby.

Really like this hotel, from the warmth of the rooms to staff that I recognize from previous visits. I really like the fireplace, and 4 poster bed. Would love to try one of their fantasy suites sometime.

Dated and a bit dark, but comfortable hotel close to downtown Kingston. It was peaceful and served our needs. There was free parking close to our rooms. The hotel staff were pleasant and allowe us to check in early, which was a bonus.

Ive stayed here many times. Friendly service, cozy rooms, and good value for the room. I'll travel the extra 60 minutes to stay here, instead of brockville or belleville. Good food at restaurant. Even with the covid19 pandemic, its a place i look forward to stsying at.

My husband and I stayed at the Best Western Fireside Inn in August. Yes, the decor might be considered "rustic" to some, but we found it to be cozy and very clean. We had a suite with a separate bedroom, a hot tub and a living room with a firelace. To our surprise, we found a bottle of wine and chocolate covered strawberries in our room, upon arrival. We did not expect that at all. You could not ask for a more comfortable bed.. and my husband is very fussy. We had dinner in the restaurant on the main floor, and I had the best nachos I've ever eaten. The staff was most hospitable and friendly. The location was great for us too. They are situated beside a grocery store, so when we wanted snacks and drinks, we simply walked over to the store. We did not swim, but the pool looked clean and inviting. The only drawback was due to Covid, they did not offer the free buffet breakfast. Instead, you get a grab bag with an apple, orange juice, a danish and a granola bar. I really missed the free breakfast, but what can you do. Overall, we had a great night and a great nights sleep. I would definitely recommend the BWFI in Kingston and I can't wait to go back.

Love coming here. Sales manager (sorry didn't get her name) and Haley are incredible assets to the company. Great service that makes me want to come back whenever we pass through Kingston. Incredible team over all.

The check in clerk, Stefan was friendly, knowledgeable and efficient. In the morning the check out clerk, Haylie was equally great. We further met 2 other staff members in the parking lot and they were great to talk to as well, great staff makes a stay so enjoyable. The rooms were uniquely decorated as if its a cottage, gas fire place brown crown molding, old books on a shelf. The beds were very comfortable lots of pillows, clean,. Only negative was the fridge in the room was so small could only get a couple of drinks in. Overall a great stay.

Very clean, quaint hotel! Decorated in a Bavarian theme with wood furnishings and outdoor flowers everywhere. Staff members responsible for keeping the property clean took great pride in their work. (I watched a staff member pick up used cigarette butts outside of one of the entrances) The rooms are well designed with some creative pieces of furniture and storage. Breakfast does come in a bag, but with the restrictions in place, it was fine. There is a Food Basics right next door if you feel you need to enhance what is in it. We asked about a bike route at the front desk, we received excellent directions to Lake Ontario Park and biked along the lake shore all afternoon. We didn't eat at the outdoor patio, but it was always quite full when it was open...must have been good! The pool area was clean and had some tables and chairs. We loved our weekend in Kingston and are coming back in the fall again. Definitely staying here!

This hotel is on COVID restrictions and housekeeping does not clean the rooms. Clean towels are available at the front desk and a breakfast packed bag comes too. The pool and location are the major draw for this facility. I would like to say that the night clerk was the absolute best here. Hailey made the stay much more enjoyable with her attentiveness and friendly attitude. I hope the manager recognizes this as she makes up for the property drawbacks. I would definitely stay again but I would ask for a mattress with more support. Thank you Hailey!

After being confined for so long, we had to get away, We stayed before at the Fireside Inn and I must say it is still a real treat to come and enjoy their exceptionally good food. The rooms are super clean and nicely decorated, The beds are very comfortable. Most of all the staff is friendly. We highly recommend this hotel for a memorable getaway.

This hotel is 1970. The room AC worked extremely well. And the staff where all nice and trying their best. As for the stay, bed was uncomfortable and beyond old. Pillows was 1-2” think with no give; felt like feet above head laying down. The books in room 30-40 years old. Opened room door, smelled like opening a cottage that had been sitting for a year. Would not recommend this hotel if you are looking for anything under 20-40 years old. The bed was pine, and all room decor was also pine; old pine.

The room was extremely clean and fresh, wifi access was simple and room was comfortable. Selection of tea in room was excellent however the coffee was horrible. Grab and go breakfast was good under the circumstances, more choices would have been better.

We stayed for one night and it was not quite as good as most of the reviews. The location is fine as it is near lots of restaurants, but the room didn't provide a good night's sleep. This was mainly due to the heat and cooling system needing to be alternated to get the right temperature. The AC had been set at too low when we arrived. There was also a night light near the door that was too bright and lit up the room too much. I also found the mattress to be a little hard for my liking. The outdoor pool was nice and warm and the breakfast to go was fine. But due to our sleeping difficulties, I don't think that I would stay here again.

Start of trip to help move one of our children to new city. Clean, quiet room. All services worked well. No surprises -just what i was looking for. Was able to get a good nights sleep, and start the moving experience well rested.

We have stayed in 3 of the Fantasy Suites and the Northern lights room in the past year and loved all of them. Highly recommend them for a great little couples get away. The staff if absolutely amazing. The hotel and pool are very clean. The restaurants are fabulous. The manager Haley is exceptional she really goes above and beyond to make her customers happy. Can't wait for our next stay :)

my wife and I had 1 of the fantasy suites for our anniversary. For the time and situation of covid-19 we were very pleased with our stay. The room was a 2 story space themed room. It was very well setup.

overall this is a very clean hotel with large rooms. It was very quiet offering a good nights sleep. There is also a complimentary breakfast offering fruit, muffins, toast, yogurt etc. Not extensive, but enough to get your day started. The decor is a tad dated but not really a big issue.

Check in was a breeze. We checked out our room first , then went directly to Tom's Place for a drink and some food. The room was small but comfortable. Really small bathroom, nothing for counter space. Comfy bed. Toms Place was really good. The complimentary breakfast is a typical , 'hotel,not very appealing at all' type breakfast. Skip it if you can. Wait staff at both toms and breakfast were very friendly.

The fantasy suites at this hotel are a great way to take a mini vacation if you're local, or make your travels more interesting if you're from out of town. The staff are exemplary, and with two dining establishments in the building, you don't have to go far for delicious food if you're looking to settle in and relax.

This was our first time staying in Fantasy suites. We plan to stay at least once a year. So romantic and the complimentry champagne and strawberrys where such a nice touch. The hot tub was incredible and the room neat and clean when we entered. Thank you for a great Valentines stay..

This time last year my family found out my mom had cancer and was rushed to KGH. My whole family has worked for the BW Cobourg and the BW Fireside Management and staff went above and beyond to make a difficult time for our family less stressful. So I will always return to the Fireside Inn when I stay in Kingston.

The staff are always friendly and wanting to help. Excellent value for the price. Have been coming here for eight years and will always come here when I'm in Kingston for any reason. Close to all the sites in town

The hotel was very clean, the room was wonderful big comfortable bed, lots of pillows, the fire place was nice and cozy. The suite was a very nice size with a livingroom separate bedroom and nice big bathroom. The hotel staff were all very friendly and helpful. We love staying at the fireside inn, it's never been a bad experience for us. Nice for a quick stay or nice romantic evening.

The Best Western Fireside in Kingston looks lovely from the outside. The lobby is small, but clean and well organized. The front desk staff was friendly and knowledgeable. Our room was clean and comfortable, but getting tired... Small updates have been done, but it's time to update the larger furniture and over-all decor of the room. My boyfriend enjoyed the free breakfast but unfortunately I was unable to enjoy it as I was too late - I arrived 5 minutes before they closed breakfast and was told I couldn't eat because I was too late. I did eventually get a coffee. For the same price, I will probably stay in a newer hotel in the downtown next time.

amazing and comfy hotel with helpful staff and awesome breakfast, everything was clean, pool on site, voucher for dinner in restaurant in the same house. 2 restaurants are located in the same house. very recommendable

This hotel is very reliable. The staff are always very nice and the rooms spotlessly clean and nice. It has a rustic feel with the fireplaces in every room - very peaceful and great to relax. The whirlpool suites are huge - the tub is the largest one I have seen in a hotel room. Breakfast is always good. I stay here several times a year and am never disappointed.

Walking into the room, the bathroom is separated from the rest of the Suzy Wong Suite by the moon door. This set the atmosphere of a very comfortable stay in a very luxurious room which includes a Jacuzzi, a fireplace, and lots of space to just relax and enjoy. Location is not downtown, but quite central to everything with no more than a 15 minute drive. Highly recommend.

Always an excellent place to stay. Very quiet and relaxing. Beautifully appointed. Lots of incredible woodworking. Old time feel. Very clean. Tom's place is a pub with a mountain lodge feel, real wood fireplace, incredibly friendly service. Bistro Stefans has more of an upscale feel, great food, and excellent service. You wouldn't go wrong in either place. This trip we stayed in the Northern Lights suite. Very nice, great to have your own personal hot tub. We have stayed in and toured other rooms, all are very nice and the decor lends to the relaxing feel. You could spend your whole trip here without leaving the property or it's just a very reasonable can ride to the waterfront downtown area. We have already booked a return trip for this summer, but I'm sure we'll be back before then l. I can't say enough about the friendly service, great job by all making us feel welcome and at home.

Hotel is enjoyable as a get away Stay away from room 203 Above the garbage area Issue is noise as they finish at night The fireplace in all rooms is comforting Please remove the master switch The fireplace is on a timer When we turned off the lights The fireplace went off

We stayed in the fantasy rooms. The space one and the balloon one. They are very cool. The balloon room was fancier and better appointed than the space room but my 5 year old boy thought it was amazing. The service was great and toms bar was just lovely. Food was great there. We really enjoyed our stay. The only thing that took away from a 5 star review was breakfast. It was dry and not very nice.

John and his team do exceptional work and it is felt throughout the property as staff is very friendly, courteous and look like they really want to work there. Bed is extremely comfortable, food is great and ambiance very cozy! We'll be back again. Thanks!

As a getaway, it was perfect! The staff was friendly and helpful. We wanted a quiet, restful night. The fireplace and jacuzzi was just what was needed. We will be back for our wedding anniversary in May!

I had a free night. This hotel upgraded us to the whirlpool suite. Beautiful. Some of the wallpaper looked out dated, but you could tell everything else was modern. Our bathroom had some mouthwash wrappers on the floor of the bathroom, but other than that the place was clean. It was a fabulous night, and we plan to bring the kids next time. The place has a cabin in the woods feel.

We were traveling to Canada from the US for the first time in years. We chose this Best Western because it was close to Queen's University which was our destination and were not disappointed. It was 10 minutes from where we needed to be .. close to a lot of stores and necessities. Aside from receiving good value for what we paid, their customer service was top notch. There wasn't a single staff member who wasn't helpful, friendly, or very accommodating to any need. We had a standard room with two beds and the added fireplace was a nice addition to a clean and welcoming environment. The rooms have very nice décor which is noticeable throughout the entire hotel. The bathroom had two adjustable shower heads which was a nice feature you don't often see in hotels. The breakfast that's included in more than your standard complimentary breakfast .. a complete buffet with a variety of choices. We didn't try either restaurant that's part of the hotel but one was full both nights and had a wait to get in so that told it was obviously good. Only down side was the room didn't have a microwave and we had food to heat up both nights we were there. The staff was helpful though as we brought it to the front and they heated it in the kitchen. This was not a deal breaker though, but would be a nice added feature to the rooms. Overall, a really good experience and would recommend this hotel for anyone staying in the area. We would certainly stay again if close by.

We always stay at the Best Western Fireside when we are in Kingston - always stop for a drink and snack in the friendly little bar and eat in the dining room which is excellent. The rooms are very comfortable and we always get a good night's sleep. Pet friendly too, which is important for us!

This was always our "go to place" when visiting Kingston but this time was disappointing. Booked jacuzzi and usually receive a bottle of wine and a breakfast in your room option...ordering of the menu...but were told that because we booked online (through best western website even!) that we didn't qualify for it. Never informed of this before. Very disappointing! Room could have had more attention to cleaning detail too.

My husband and I have stayed at this hotel on several occasions. This time we were particularly impressed with the service and kindness of the man on the desk who organized a room for us in the late evening. We had spent hours in the emergency department of Kingston General Hospital and were exhausted. We were given a lovely room and charged the hospital rate for it. This same man remembered us the following morning and was solicitous and caring.

I normally don't like chain hotels, I was nervous when a family member wanted to book here but I was very pleasantly surprised. From the warm greetings at reception - who are also very good at providing any needed information, all the way to the amazing restaurants (Tom's is good for the end of day drinks and desserts, Stefan's is where you find your breakfast in the morning) I can't find anything negative to say about the hotel at all. If you are not travelling by car, you will have to rely on local transit (the #4 Bus and the 601 express both go by the hotel), or you will have to rely on cabs. You could probably walk here from the train station on a nice sunny day in the summer. It seems to be a very nice city to get around too, and we look forward to coming back the Best Western in the summer time - when it's warmer

The Fantasy Suites are a cool experience. Very affordable too. We stayed in the ‘Northern Lights' room with a private hot tub. Highly recommend this hotel. Tom's Place is the in-house lounge. Sink into a wing-backed chair and soak up the British-pub style ambiance.

I go there for business purposes for the last couple of years and always meet and exceed expectations. They also have a electric car charger which comes handy! Another good thing is that there are two excellent places to eat within the hotel.

Always friendly and welcoming! The rooms are always very clean. The breakfast is really good and have lost of variety of foods! It's in a good location and we have been going to this Best Western Fireside Inn for many years and we plan on going back for many more.

Much nicer than the delta on the waterfront and bw does not charge for parking. Location isn't near the hub. Carpet in rooms I never liked. Food is good in the bistro high level of service. Exercise room needs some updates.

The atmosphere was very cosy and the staff attentive. Excellent hot breakfast with lots of choices...fresh eggs, sausages and homefries, waffles, plus cereals and etc. The room had a fireplace with a large sitting area. The place felt like home with its décor.

Best Western (Fireside Inn) Kingston is always a great stay for me. I have stayed over 20 times throughout the years. Whenever I show up they still great me with a smile and recognize that I am a loyal customer and thank me every time I stay there. They have always gone the extra mile for me when I stay there.

We had 2 memorable nights in Tranquility base room at the fireside inn.2 great meals in the onsite restaurants along with excellent service .The place was very clean and the staff very friendly.We have booked our next stay there already in one of the other Fantasy suites.We highly recommend.

Older motel with so much ch character it should be on your where to stay list. So cozy in every way. Food in the casual lounge was excellent. Don't let the older look and low pricing scare you off. I will definitely stay here again and recommend to anyone looking for a charming place to stay

Great hotel ... sorry we were only there one night. Beautifully clean room with a hunting lodge feel to it. Loved the fireplace in the room. Restaurant and dining room were gorgeous ... so many small details like the birds in the ceiling mouldings. Breakfast was good.

Excellent service, convenient location for amenities. Both restaurants were excellent; we even went back there for lunch on our way home after our meetings at another location. Want to come back with my family!!

It's always a pleasure to come back to Kingston and stay at the Fireside Inn. I have to pick up the right nights to do so to keep prices reasonable. Clean rooms, great breakfast, nice people and very efficient check-in check-out. I won't call it my second home, but it's a "feel good" hotel.

As promised the fireplace was in the room, which created a nice atmosphere. The bed is comfortable. I liked the double shower head. The couch and coffee table have seen better days and it felt a bit dated. No elevator, it is an INN. Breakfast was ok.

Clean hotel rooms, comfortable beds! Good breakfast. Missed out on the oysters at the bar...my mistake...had to be there before 9 pm, It was to cold for swimming, but will be back in the summer, the pool area looked nice.

My husband and I stayed for 1 night to attend a wedding. We actually loved the room, it was super cute and cozy. The fireplace was a nice touch and the large wooden furniture just made it feel like a cabin. Bed was comfortable and it was nice and quiet, compared to some of the newer hotels where you can hear every little noise from the hallway. Would definitely stay again, it was conveniently located and the check-in process was super easy and the ladies at the desk were super friendly and helpful.

The BW Fireside Inn is a convenient location and from what we saw and experienced is a well maintained facility that is clean, comfortable and quiet. Food and beverage service is available on site and other great food alternatives are only a short drive away.

My wife and I stayed at the fireside inn unfortunately just for one night we would have loved to have-stayed longer. This is a lovely hotel with great staff. Our room was large and clean,had everything we could need , coffee toiletries plenty o fresh soft towels ect. The breakfast was fantastic with loads of choices. The on site restaurant Tom's place was a bonus as well what a lovely place and the food good to boot. We enjoyed in so much I think we will have to go back to Canada just to get to stay here for longer.

We discovered this gem off the 401 last year and have since stayed 3 times when travelling to Ontario. A comfortable, clean welcoming stay for our family. The rooms are cosy, if not a little "countrified" and the breakfast buffet is a great deal!

We so enjoyed our stay and the room was very clean and comfortable. A fireplace and 2 beds and a sofa - what more could you ask for on your anniversary/birthday. I would recommend this place to everyone and will be talking about it for months.

My husband is intrigued by space so as a surprise I booked the Tranquility Base Room. It was so amazing!! An out of this world experience! In our room was a complimentary bottle of wine and chocolate covered strawberries. Even a Mars bar. The whirlpool was big. Lighting in the room set the ambiance. Sleeping in the lunar capsule under the stars in space was cool. It was very quiet and relaxing. It lived up to my expectations and even more!! Staff was friendly and helpful. We ate dinner at Bristo Stefan's. The service was great and the Prime Rib was one of the best I have had. Highly recommend it. Can't wait to go back to stay in another Fantasy Suite.

This hotel is extremely out of date with a smell, especially the bathroom smells of uncleared urine. It is so bad that both of us didn't take a shower which is very unusual for us. We were told our room is at west side. After we parked our car, we saw it is a little stairway to walk to second floor. It is very difficult to carry the luggage's to use the key to open the entrance door. We stayed at many Best Western hotels. I don't believe this hotel carries Best Western standard. The food in the restaurant and the breakfast is nothing to brag about.

Very nice room, comfortable bed, corner fireplace, quality equipment in fitness room, and a particularly welcoming breakfast area. The buffet breakfast is somewhat typical of most hotels, with a nice selection of hot and cold entrees along with the benefit of helpful employees in the dining area, a rarity at most mid-range hotels. A relaxing environment to enjoy breakfast in, without feeling crowded or rushed.

They really did stick with the rustic theme--the room had a "cabiny" feel. There was even a wooden shelf with a carved duck and some old books about Canada. One book was really hysterical. The living/sleeping part of the room was quite generous, but the bathroom was super tiny--it felt crowded with just one person in it. There was also a small fridge in the room, but no microwave. In fact, there was no microwave for any guest to use in the entire facility! In the future, that might be a nice addition for instance for boiling hot water for tea that doesn't have a coffee aftertaste or heating a hot pack. Breakfast choices were many and were protein-friendly.

When we first started going to this room for our anniversary it was a very nice experience. We were just there on the weekend and it was a little disappointing. Room service breakfast is no long included in the package but buffet breakfast is. The potatoes and scrambled eggs were cold and it was not a great breakfast. There use to be a propane fireplace in the room - now it is an electric fireplace that produces no heat (disappointing). Large water stain on ceiling between the hot tub and the fireplace. Just not the nice experience it use to be. Room cost with tax was $440 including tax and in our opinion just not worth the money anymore.

The beauty of a theme fireplace room with hot-tub requires no further explanation. We were pampered from the moment we arrived by staff members who seemed to care; which was a real treat. Although not on the waterfront, this hotel satisfies as advertised.

The positives: all staff were very friendly the beds and pillows were very comfortable the location is good the room on the surface is clean the breakfast is okay The negatives: the TV remote did not work the tv picture was pixilated and distorted the internet was down in the morning all the grout in the tile ceiling and a lot in the tub surround was coated in mould

Love the warm rustic feel of the hotel. The room I had was more than plenty. Clean and comfortable. Hotel staff friendly and willing to help. I've found my go to hotel when I travel to Kingston every month. I highly recommend this hotel!

This property has BEAUTIFUL gardens. The buffet breakfast was, without a doubt, THE best breakfast I have ever had at a Best Western property, and I've been to many. The room was dated, but everything worked well and it was exceptionally clean and quiet. Little extras were noted, such a "real" coffee creamers in the refrigerator rather than the disgusting powdered stuff.

A good deal by Kingston standards. We had a spacious room with a comfortable bed. Dark-hued decor with fireplace would be most inviting in fall or winter. Ample free parking was welcome, given the cramped and pricy parking garages of the downtown Kingston hotels. Heated outdoor pool still open in mid-September was a bonus. Edible full buffet breakfast included. One negative experience: I left an item of clothing worth over $100 in one of the drawers and realized it when I got home. It seems that one of the cleaning staff helped themselves to it. Well, maybe the succeeding guests, but the desk clerk told me over the phone that cleaning staff are instructed to clear all drawers and turn in any usable items to the lost and found. Not a surprise, but it is kind of sad that some people don't get it that the law does not recognize "finders, keepers."

Beautiful hotel with a wonderful lodge decor. Tom's Place a excellent foodie place and pub. The bistro for a nice breakfast buffet complimentary and many choices. Highly recommend this Best Western location

This is a great hotel . Comfortable beds, friendly staff. Both restaurants on the property are very good. The rooms feel like you're at a cottage. The shower heads are awesome as well. I highly recommend.

We were traveling through Canada to Vermont and I wanted a quiet hotel that reviewers found clean and comfortable. I was not disappointed. Because we had traveled all day I also wanted a hotel that had a restaurant on site. The Bistro had excellent food at a reasonable price.

This is by far the "Best" Best Western we have ever stayed at. Beautiful decor and fireplaces in the rooms just add the final touch. Great speedy check in and out. Two restaurant options on site make for an easy dinner choice too.

Right from the check in to the room to the restaurants to the service, we give this hotel a 10 rating. We will be back to stay again when we have more time to explore the city. The outdoor pool was very inviting but it was too cold out to swim, but next time

All rooms have fireplaces! Great location and the restaurant is SO GOOD! I honestly have never been to a better restaurant at a Best Western. I would even go back without staying at the hotel. The dinner special is hands down the best value anywhere. We asked why they don't charge more and they said Kingston has a ton of competition. Bistro Stefan is a Kingston favorite for a reason. The food was amazing and I'm a foodie so that's saying a lot. I ordered a martini and it was ON POINT. Back to the hotel, the staff is super friendly and professional. We came for a one night escape for our 1 year wedding anniversary and we will definitely be back. It is only 45 minutes to Three Dog Winery which is open all year and that was great too.

The Best Western Fireside Inn has everything you need for a wonderful travel experience. From the wonderful staff waiting to greet you at the front desk, to the onsite fitness centre, outdoor pool, restaurant and pub/lounge located on site, everyday is taken care of for you. The included buffet breakfast goes way beyond normal hotel fare, and the choices for dinner onsite cover all the bases. Looking for something a little different? Book into a whirlpool suite, which comes complete with a huge private hot tub. Or check into one of the Fantasy Suites, which are each unique and provide a completely different travel experience. Plus you are in Kingston, which is worthy on its own as a fabulous travel destination! Close to the 401 and sopping, this hotel is a wonderful place for a Kingston stay.

Hotel was very nice. Room had 4-poster bed with fireplace. Very comfortable. Restaurants were just off the lobby and very conveniently located. Food was good and great value. Thr French Onion soup was a very hearty meal in itself.

This is our third holiday in Canada and we have been lucky to have stayed in a great selection of hotels. The Fireside Inn in Kingston is another great example. Our budget for hotels is not huge and so we always look for mid-range hotels with solid reviews which is how we picked the Fireside. Easy to find on one of the main streets into Kingston, the hotel has a good sized free car park which always had a space for us. We had a regular king-bed 'fireplace' room which was a very good size. It was clean and tidy - a special mention to the over-bath shower which had two shower heads which made for a really good experience. The room was well equipped and the free wifi was strong throughout. Breakfast was buffet-style and perfectly fine. The hotel has a good sized outdoor swimming pool with seating around it. The hotel was about a 35-40 minute walk into Kingston for us, but there are bus stops nearby if you prefer. Under 5 minutes walk is a 'Food Basics' supermarket which is very handy for bottled water, fruit and any other basics you might need for the in-room fridge. We found Kingston itself to be a lovely lakeside town, and a great base to tour the 1000 Islands. Apart from breakfasts, we didn't eat in the more upmarket Bistro, but we did use Tom's Place bar in the hotel every day for drinks and bar food. We enjoyed Tom's Place very much, it has an easy style and friendly atmosphere. A special mention for two of the staff in Tom's - Diane and Hunter - who were particularly warm hearted company. We were genuinely sad to leave the Fireside, which is about the best compliment we could pay to this super hotel and it's team. Would love to stop at this hotel again someday.

Front desk staff was excellent. King sized bed was too soft, we were sinking....lol. Pool looked good, but did not swim, restaurant bar looked good, breakfast was good, servers at breakfast were very smily.

I love this hotel . Each time I have a reason to go to Kingston area I take it , just to stay in that hotel. The staff is wonderful, the owners are delightful and the decor suits me. It is warm , inviting and comfortable . I haven't stayed in the theme rooms yet but will find a reason to - ? my birthday ??

This is our go to place when in Kingston, for couples they have rooms with jacuzzi tubs, they also have fantasy rooms, we have used both types of rooms in the past years and they are amazing. There standard rooms are large in size, with beds and couch area, with plenty of room to hang clothes or put in dresser. The hotel is quiet, extremely clean and 5 minutes from downtown area.

Clean and cozy rooms with fireplaces. Good and reasonably priced meals at the two on-site restaurants. Easy access to downtown and waterfront. The computers in the business centre was extremely slow. Need to be upgraded to high speed.

Just got back from one night at this hotel. We really enjoyed it. The staff from beginning to end greeted us with smiles and it genuinely appeared they loved their jobs. We arrived early and although our room was not ready they asked for our number and said they would call when it was ready. Honestly I didn't expect a call. Good customer service is hard to come by these days so I just assumed we wouldn't be able to get in earlier than the 3pm check in. It was so nice to have actually gotten a call and we were able to check in a little early. We were already impressed at this point. Breakfast was another highlight. It's complimentary and far better than most breakfasts offered by hotels. Scrambled eggs, ham, sausages, all sorts of breads and muffins, pancakes, fruits, beans, hash browns, etc. I wasn't expecting much since most times hotels offer breakfast it's often bagels, toast, cereals, yogurt, etc and super basic. We thought we would check it out and then likely go out for breakfast like we normally do but we didn't have to. So much selection, we were so impressed. Rooms were clean and comfortable. We would stay here again in the future for sure.

Such a fun room. Too pricey but worth it I think. We payed 600 for 2 nights. Susie Wong Fantasy room. Need a little upgrade though like the toilet flush is broken rusted inside the tank. We are goingback next year and book the Tranquility Base. Food are great specially Tom's Place. Great breakfast at Bistro Stefan. Scrambled egg, waffles,sausage, ham, beans, fruits boiled egg, home fries,bread, coffee and tea. All included in our stay. The staff are nice. Oh they need to put their cover sheet and pillow display cover for a wash it smells like a mans sweat. Other wise we had a lot of fun.

This location really surprised us. We stayed 2 separate nights while dropping off and picking up our daughter from Queen's University. A short drive to the downtown area. I chose it initially because it had an outdoor pool. This hotel is beautiful, cozy, extremely clean and has excellent customer service! The beds are very comfortable. The only negative is the weak wifi. It kept bumping us out.

Stayed here for four days for work and was not very pleased. The only positive thing was the comfortable bed. The bathroom was very tiny, the breakfast area was too small (so much so that we didn't even go for breakfast after the first day) and the tv channel selection was the worse! One day the maintenance guy knocked on our door and literally opened it before I had a chance to answer (within seconds and it's a good thing we were decent!). This hotel is at the bottom of my list when I visit Kingston again!

The fantasy suite hot air balloon room is incredible. Three floors. First floor is a plush bed with a large hot air balloon with a tv inside to watch while laying down. Walls are nice stone work with murals of a village with hot airs balloons. Next floor up nice fireplace and couch. Next floor up, huge clean hot tub, sauna, kitchenette, comfy couch and big screen tv. When the lights are out the balloons glow softly. Stunning! Down side... although clean, carpet is worn. For $500+ a night, there are only two chocolate covered strawberries and the wine is not great. The included breakfast was very substandard, wieners and stale muffins. They should definitely improve the breakfast! Staff is awesome, friendly and welcoming. It is definitely something to do for a romantic night just bring your own wine and snacks and don't expect much for breakfast. I will definitely try other theme rooms. It is a must do couple experience ❤️

We stopped here being everything by the water was booked. Glad it was because this place was us. Old cabin/lodge type place. fireplace(for looks) in room nice and cool ac nice pool. Tome place was great for food. very nice breakfast . Quiet place too. beds were great staff was fantastic, Can say enough of how pleased we were to go here. They have Theme rooms too but a little pricey. Maybe on day we will try one. Highly recommend this one. Larger room made it so comfy and cozy

We have visited Kingston many times over the years with the last 3 staying at the Best Western Fireside. The room, amenities and staff have been lovely. One of the nicest outdoor pool areas yet. The breakfast is plentiful with sever hot items and a great selection. The location is not far from the downtown area and local sites.

My wife and I spent 6 days with the folks at the Best Western Fireside Inn and the only word that comes to mind is Exceptional. We were to be there for only 3 nights and our plans changed due to a rescheduling at the KGH. The event was stressful enough but to add the change of added nights was to say awful. The staff on the front desk pulled out all the stops and made the necessary changes to extend our stay and made us feel so welcome. We can't say enough about all the staff, they were as I have said exceptional.

We stopped here on our way from Niagara to Ottawa to make the drive a little easier, and I'm glad that I'm a Best Western card carrier as this place was a delightful surprise. Our good-sized room featured a comfortable king bed, sitting chair and couch (I was impressed.) as well as a fireplace, which looked nice but it was 33C. The hotel was larger than imagined along with a pool and staff were quite pleasant. The complimentary breakfast was exceptional, offering myriad treats both hot and cold. The location allowed easy access to downtown where we roamed for a few hours, eventually dining at a craft beer restaurant. Yes, we would gladly return.

We booked in advance with our Elite status and were promised a room for 1. No room was ready until 3.NO Elite welcome package. We ate in Tom's Bar to put in time. The room was okay. Lovely four poster king sized bed. No elevator so we had to drag suitcases up the stairs. Fortunately the handicap parking space was right beside the entrance to the second floor. A very good breakfast was included.

I have stayed here several times. On reception, I was welcomed, efficiently checked in and offered an upgrade to one of their "Fantasy Theme Suites", in addition to the always outstanding complimentary buffet breakfast and other perks. I accepted a stay in the "Tranquility Landing" suite, which emulates a lunar landing capsule and moonscape environment. Designed in a former squash court, this three level suite offered a very whimsical yet realistic stay in a bed situated in a full size landing module, with jacuzzi tub....a deep pool on the second level surrounded by moonrock, a main floor fireplace/lounge area and a very generous bathroom. Everything was perfect, includiing the provision of the Mars chocolate bar.....and the floating astronaut stayed in one place. A one of a kind experience, in a facility that understands the meaning of hospitality and valuing repeat clients. Outstanding reception staff, restaurant staff, buffet breakfast and housekeeping. I will return....often.

I have rated this Hotel alot in the last 7 months as we have had to make many trips to Kingston. We have stayed at other motel/hotels in the past and nothing wrong with them. this Hotel goes above and beyond. Very quaint approx. 74 rooms which has suites, fantasy rooms and regular rooms. Rooms are very nice and have alot of character. Every room has a fireplace (electric) which adds to the character. ALL staff is so friendly. I have never had a bad experience with any staff and I have been staying here for the past 5 years. You wont be disappointed. Great value for your stay. Two restaurants on site which is super convenient. Beds are so comfortable and the pillows.....awwwww a little piece of heaven

the hotel was nice and clean. Tom's Place for drinks in the late afternoon was great and Bistro Stefan was an excellent dinner choice. the starters and entre's were all great and came out in a timely fashion. We were not rushed at all and enjoyed our leisurely dinner.

I did a tour of the wineries in Prince Edward County with friends and since hotels were really expensive closer there, we decided to stay in Kingston. I was really happy with the Best Western. Even though I have traveled quite a lot in the past, I had never stayed at a Best Western before. I would go back there in a minute since my stay was a pleasant one. The room was quite spacious. Every room has a fireplace. The bed was really comfortable. The bathroom was spotless!! The wifi was fast and the breakfast good. I read by the pool in the morning and it was quiet. Even though the hotel was fully booked, I never heard anything coming from other rooms or the hallway. The soundproofing is incredible! It was as though I was alone in the world in my room. The only con was that the decor of the room is a bit dated. You can see that it was furnished a while back but since everything is clean, it doesn't matter. I recommend it highly!

We returned once again to the Best Western Fireside Inn in Kingston and had a wonderful visit. We chose to stay in one of their premiere Fantasy Suites, the Flights of Fantasy, a two-story hot air balloon themed room with a jacuzzi tub and a sauna! It is a beautiful room with amazing amenities! The buffet breakfast is always good and the $20 voucher for food and drink at their pub or restaurant helps too. We went to the pub and had a great time. The waitress/bartender was super friendly and the food and drink was fantastic. My wife's cosmopolitans were strong and yummy and my beer was tasty. We look forward to our next visit to Kingston and the Fireside Inn!

I'm a wheelchair user and am used to my accessibility needs being treated as an inconvenience when I travel. I stayed at the Best Western Fireside Inn for one night on short notice when my air conditioner broke and I needed to escape the heat. I had my dog with me, and was impressed by how welcoming and accommodating the staff were - in particular, that they had a takeout option for both dinner and the included breakfast buffet, and that the staff enthusiastically helped carry my food to the room. They were also very welcoming to my dog, who is anxious around strangers, which helped her to calm down and feel more secure. The food was delicious, and prepared with caution (I have a number of food intolerances and it's always a bit of a gamble when I'm not eating at home, but I didn't react at all.)

First time and wont be the last.. Awesome Hotel with a great breakfast Staff was very helpful and nice... The rooms were bigger than I thought and very clean. Not far from downtown and not far from the Mall.... Thank you

The Best Western Fireside Inn is a great hotel option situated about 10 mins. from the Kingston waterfront. Hotel features a great outdoor pool area with food and non-alcoholic beverage service, a hot and cold breakfast with many options to suit all tastes, comfortable rooms, and friendly staff. Definitely consider this hotel for your Kingston stay.

We stayed at the Best Western Fireside Inn and it was a really nice hotel. Everyone from the ladies at the check in desk to the restaurants were so kind and helpful. We loved the swimming pool. It was the perfect way to end a busy day of touring. The breakfast was so good. The waffle maker was a great added touch. I would recommend this hotel if you are visiting the Kingston area.

I was very impressed by the comfort of this hotel room. Warm and relaxing, with details like real ceramic mugs for your morning coffee (as opposed to horrid styrofoam), and creamers waiting in the fridge. The complimentary breakfast was outstanding. Staff all very friendly.

My wife and I stayed 2 nights and it was SUPER-EXCELLENT. Hailey Fournier and all the staff I had contact with were excellent. When we travel to Ontario, we always make this hotel one of our overnight stops. Maybe a total of 5 or 6 nights in the last 4 to 5 years. Keep up the excellent work everyone at Best Western Fireside Inn, Kingston. We definitely plan to continue staying at Fireside Inn on our Ontario trips.

Rooms were very clean. Decor a bit outdated, but all the amenities you could ask for. Bathroom looked like it had possibly had an upgrade recently. Staff very helpful and courteous. 2 restaurants, we ate at Toms for dinner, possibly the best French onion soup we have ever had. Very good portion sizes, reasonable prices. Breakfast was included in the price, hot or cold, buffet style served at the other restaurant in the hotel. We had the hot breakfast, was very good.

Came here for one night to do some sights in Kingston. Have been here previously and have enjoyed each time. Small hiccup at check in but the staff gave us another room to compensate. Very pleased. Would recommend

could not ask for more in accommodation...far above average. The food and the staff again were the best. We revised our trip for a return visit and we were not disappointed. The rooms are exceptional, clean, creative decor, great beds altogether a most pleasant experience.

Very affordable, spacious rooms, all basic comfort is available. Small garden with pool available. Very friendly staff. Privat hotel parking free-of-charge. Also the breakfast is as one would expect. Nothing fancy but a good value stay.

Nice hotel on main road into Kingston. Handy for access to downtown Kingston and easy access to the highway was the main reason we selected this hotel. The staff at reception and in the bar and restaurant were all friendly and very helpful. Nice room on 2nd floor, clean and comfortable, king size bed and fireplace. Breakfast buffet good choice and evening meal in Bistro was excellent. Only downside to our stay was the drunken noise from the room below at 1-30 am which went on so long we had to ask night staff to sort out.

After stopping out the front of two motels in Kingston and driving off because of how “run down “ they looked, we were pleasantly surprised as we drove into the drive way of the Fireside Inn. The exterior looked lovely, clean and welcoming. The best was yet to come. I was greeted by a lovely young lady who told us yes there was availability here. Within a very short time I was booked in, joined the loyalty club and told breakfast was included in the price. She also recommended the dining room for dinner and that was excellent. This hotel was the most friendly and the best of all of our accommodation we booked in Ontario. Thank you Fireside Inn.

The room was comfortable and cozy, there was a good selection of hot breakfast items and the outdoor pool/patio area is lovely. There are lots of trees and you can get drink/food service on the patio.

We stayed room 105 14th may to 28th may 2019 visiting our family..I feel I must finally thank you all for the quality of our stay, I was quite unwell during my stay and am only just recovered,we had a spotlessly clean room,lovely breakfasts,staff in all departments were so kind and helpful..the staff in the bistro particularly helped me when I fell over..again when I left my handbag in the bistro,I hope I can return one day as although I was ill had a wonderful stay thank you Irene and Steve Mulvale..padstow Cornwall UK xXxX

The rooms are a bit dated, but extremely clean. The place feels like a lodge -- the restaurant is great -- good food and drink. I can not ompliment each and every employee ebough. All are very friendly, helpfulo and were very informative. This is a real gem.

we came to this motel in Jan for my husbands birthday , and before we left we booked another fantasy suite for my birthday, We would be going back to this motel again, we love Kingston to shop , first time we had the Lords and Ladies suite, this time we had space one

Would highly recommend for the traveler that doesn't want to spend a lot for a short stay. Staff is extremely friendly and room was spacious and very clean. Shower head was great. Tom's Place had great food and service.

Each time I visit Kingston I stay at the Fireside Inn. The service and hotel are always excellent. Rooms are clean and well appointed (including a fireplace), bed(s) are extremely comfortable and the breakfast brunch is very good. Check in / out is easy. If you want to stay in to dine there is Tom's Place or Bistro Stefan within the hotel. There is ample free parking with easy access to the hotel. While the hotel is part of the Best Western chain it has it's own unique charm.

We stayed 1 night at the Best Western Fireside during our Kingston Getaway. Clean comfortable, friendly staff, good breakfast. Close proximity to the highway, waterfront and tourist attractions such as the Kingston Penitentiary.

Have been to this location several times with the Hifgway of Heroes ride. The location serves as a launching point for the Memorial Ride on Sunday. This is a very nice location. Only two stories high so no elevator but reasonable rates.

We stayed in the Suzy Wong room for one night. We enjoyed the jacuzzi tub, fireplace and how comfortable the bed and pillows were. The sparkling wine, chocolate dipped strawberries, the special dinner menu and dining discount were an added bonusThe hotel staff was friendly and helpful. The food and service at the Bistro was excellent. The lounge was very social. We will definitely stay here again.

We stayed at the Fireside Best Western in Kingston. It was a great experience form start to finish. It has an amazing breakfast that is included. Great spot and it is accessible to everything going on in Kingston.

Simply Excellent. Thus Best Western is really a beautiful Lodge type setting. Toms Place is a wonderful lounge and excels with its menu. Also the Stefan Bistro is the upscale restaurant and both are located attached to this lovely hotel

Stayed here for 6 nights - 1 regular room, one Tranquility base and 4 Northern Lights room. Came here on vacation, never been before, but I will come back to Kingston just because of this place. All rooms were clean and cozy, sleeping in a spaceship was a lot of fun, but I loved the hot tub in the Northern Lights room. Just floating in silence, letting my whole being relax. Very easy to get in and out of, and there were lots of towels. Would suggest the hotel stock queen sized robes for special requests, since 'one-size does not fit all'. In the front lobby, there is a unique bench carved from a tree trunk, that was both comfortable and so beautiful I had to get my picture taken on it. The Toms Place restaurant were quick, friendly and efficient, and the food was tasty. The Bistro Stefan was amazing! I had tender rib-eye steaks with baked potatoes so well cooked the skin was delicious too. The chicken scaloppini was moist and tasted really good, and the veg were cooked correctly, neither mushy nor crunchy, but that happy medium. The double chocolate cheesecake was a wonder. The efficient and friendly staff, from housekeeping to managers, went out of their way to give me a good experience, and explain or help me anytime I needed. What a wonderful home-base for a 1,000 Islands adventure!

I stayed her as part of a visit to Canada so that I could visit lots of family members in Ontario. Not only was the hotel warm and friendly but staff went the extra 2 miles to help me solve major problem. You see, I had left the hotel to journey to Ottawa for the next stage of my trip and when I got to Ottawa I realised I had left my insulin in the ,minibar ‘fridge in my room. After a number of phone calls staff there found the medicine and sent it UPS to me in Ottawa. This was so important and the hotel realised this and went out of their way to find a solution. I am so thankful to them and indeed the organising lady at UPS Kingston for helping me in a desperate situation. They all deserve 5 star ratings

We have been coming to the Fireside for over 25 years . We had dinner in Toms the first night and Stefans the second . Great service , food and very friendly staff . I asked for a map to a local small town and had a goodle map printed by front desk in 5 minutes . Great smile and feels like home

I recently spent a night at Best Western Fireside Inn, Kingston, Ontario for business. It was a very relaxing, enjoyable experience. The location was central to everything in Kingston - and also close to the highway with lots of parking. The room was very spacious and well appointed and the check in was quick and friendly. Best of all was the complimentary hot buffet breakfast. It was a full, healthy meal with scrambled eggs, ham and sausage...with waffles, fruit and cereal for lighter appetites. Overall it was a very enjoyable stay and I would recommend it highly to anyone staying in Kingston.

Great experiance at the hotel. Check in/out was fast. The staff are all friendly, informative, and helpful. The room was clean, the electric fireplace was a nice touch. The king-size bed was very comfortable. Loved the double shower head.

Hotel rooms, in general are very similar, however, what I feel makes a significant difference is the staff. I felt the Fireside Staff were outstanding, we were very happy with our stay. Everyone from the front desk to the cleaning staff were cordial and helpful. The breakfast was very good, rooms were clean and the overall experience was pleasant and relaxing.

Accommodations were clean and tidy. Staff were attentive and pleasant. Very pleased with our stay and will return. For our purpose, the location was convenient and staff were informative as to attractions available in Kingston. I would recommend this hotel to our friends .

Central, clean, secure, cosy. Outgoing personnel in the hotel and the two restaurants. Very quiet, quality for your money. Easy access to everything, and close parking well lit for security purposes for a single person to feel at ease.

It was a lovely stay, The room was clean and nice, ample parking is available, Restaurant and cafe are all at walking distance, The hotel has lots of rooms and nice quite and cozy, The Breakfast is also good and enjoyed the stay.

Was looking for an chalet style experience with a hotel service...there were 2 restaurants connected, so I didnt have to go very far, and the service was great, would definitely recommend to people looking for a mini escape.

The hotel is easily located and has a good location. City center is too far to walk to but parking garages are plenty to find so non issue. Front staff was very helpful and friendly. They really were great. Staff at breakfast was very welcoming too! Breakfast was good. Varied as well, a very nice extra. Room however was quite dated. Slide wind was stuck and took a lot of effort difficult to slide open. Room was dark and stuffy. Pillows were lumpy and flat and in need of replacing. Fireplace in the room is a cozy extra though. Parking is free - a nice plus. Hotel has 2 stories and no elevator (or we missed it).

My work and travels have given me the opportunity to stay in hotels all over the globe. Europe, Asia, North America. And I've stayed in famous locations in Las Vegas, New York, Dubai, London, Paris the list goes on.... But nothing compares to this hotel. As rooms go, the standard ones are without comparison. Now the Fantasy-Suites are without doubt the most fun, soul enriching and a real break from life! And if you think, I've said it all, you'd be wrong. You see building don't speak, they are the framework for a message. And as for this hotel and its staff, they are the ones that gave my wife and I the experience of a life time. The staff here speak the language of yester-year. Welcome, genuine-care, and pride. We'll be back! Thank you for everything.

The hotel was quite nice but a bit outdated in terms of the decorating. Would have liked a larger tub. The tub was very small and not conducive to having a leisurely bath. We had a dog, and the charge was quite a lot. I was surprised as some hotels in the area were free for pets.

We have stayed at this hotel many times. I cant say enough about this place. everything is fantastic. They remember us from one visit to the next. Have not met a staff member who isnt smiling. Toms place is amazing place for drinks and food. We eat there every time we are there. We never leave the hotel. Everything is right there for us to enjoy. You will never be disappointed with this hotel.

Check in experience: Checked in on Sunday night. Asked front desk attendant for restaurant/bar suggestions in downtown Kingston. Fireside Inn restaurant was closed. Cocktail lounge had a 9 pm closing sign on its door and it was nearly 9 pm then. Front desk attendant said she knows the city well and nothing I'm looking for would be open on Sunday night. Later I drove past more than 4 open restaurants/bars with seated patrons visible and with online searches showing later closing times. When I asked for directions to my room the front desk attendant responded by positioning her arm behind her back and pointing to her right. Around back, she said. I asked for a route with an elevator to the second floor. She said there was no elevator available. And there was no offer to get a staff member to help me with the luggage I said was very heavy to haul up flights of stairs. The room: Hints of mustiness. The window had no working apparatus to keep it partially open for fresh air. There was a fair bit of noise from the HVAC system. Poor selection of TV channels. Tiny and old bathroom. Building is vintage 1970's. The room was substandard, in my opinion, and priced higher as compared with several other Best Western's where I had recently stayed in the U.S. and in Canada. Room rates: I'm a loyalty/rewards member and had booked my stay on the Best Western site. The rate was extraordinarily high for that class of hotel in a small city. Pricing appeared not to be in line with the fundamentals of supply and demand. There were about a dozen vehicles in the parking lot at the back of the building when I drove around to try to find an exterior stair case to the second floor after checking in. And it was 9 pm. There were about the same number of parked vehicles the next morning. So I wondered why the member/loyalty rate with tax was in the range of $200. Certainly supply of rooms was far greater than demand. Checkout experience: I had missed the free breakfast. I asked the front desk attendant if I might be able to get a muffin and some fruit to take with me. Despite her objections I explained that would only involve putting cut fruit left over from breakfast in a take out container with a lid and putting it in a bag with a muffin and plastic cutlery. She came back with no cut fruit but with a muffin in a bag along with a banana and one other piece of whole fruit. She shoved the bag at my stomach with her fist leading; stopping just short of making contact with my body. General: It appears that the motel may be a family operation. It celebrated its 45th anniversary in 2017. I'm wondering, because of the disinterest these folks displayed in stimulating repeat business, if grandpa is just about finished with the hotel business.

We had a great stay-very comfortable bed-loved the hot tub and the dinner was excellent-prime rib,cooked just the way we wanted,tender and juicy- and baked potato with sour cream and butter-liked the veggies too. Too full for dessert,The chocolate covered strawberries were so good!The room was nice and clean and smelled fresh! We appreciated the special treats too!

This hotel is like coming HOME. Not that sterile hotel feeling. It's like staying at your grandma's cottage. The only thing missing from a stay here is a cat in your room that greets you as enter your room. :) Older hotel, yes. Well maintained and clean? Resounding YES. This is my Kingston business trip go to.

This is not like other best western. The look is like a cabin, very cozy, even with a fireplace into the room. It is clean and the service good. It also offer a bar/pub and a bistro, both also very “warm”. I would say that is a very good roadside hotel, perfect for cold weather

What an amazing experience. The hotel staff were friendly from the moment we checked in. We ate in Tom's Place the Friday night for dinner and the wait staff was amazing. We didn't wait long to be served or to get our food. Any time we asked a question we had an answer right away. I would definitely recommend Best Western Fireside Inn to anyone travelling to Kingston.

Excellent service, rooms are always clean and well appointed. The lounge is very cozy and great selection of beers, food is exceptional and well priced. Breakfast buffet has a good selection and is always hot

Our room was a wonderful surprise. The bed was so comfortable, the decor outstanding, and the jacuzzi tub was such a wonderful feature. A truly relaxing experience.We stayed in the Norther Lights suite, which was very large, also complete with bath robes, lots of towels,fireplace and relaxing furniture.

took my wife here for a qyuick weekend away , was impressed romantic rooms great service friendly staff clean was a great trip and great weekend,definatly worth a return visit. close to downtown and fort henry

Everytime I go to Kingston, Fireside Inn is my first choice, even if it's not directly downtown. It's not a luxury place, but it's very clean, friendly, welcoming and trustable : youi know what to expect. Breakfast is included and is quite complete, even if I wish they could have some real coffee to wake me up and not some colored water pretending being a coffee. On the other hand, at the restaurant, Prime Rib is one the best I've had in North America.

very nice stay. Staff at check were friendly. Staff in both restaurants were friendly especially the breakfast staff. Our rooms were always made up. Lots of FREE parking not like some other Kingston hotels. I would definitely recommend the Best Western Fireside Inn in Kingston.

This property has great cozy feel! rooms have all you need beds are comfy, staff are all friendly! resturant was equally great will review it in another review! Internet is fast and included. close to everything you need! Thank you Best Western Kingston I will stay here again the next time i am in town. Keep up the great work!

Great location, food and service at the restaurant was excellent. Would recommend this hotel to anyone visiting the Kingston area for the weekend. Very cosy, fireplace in the room was a nice touch to the experience.

The hotel was very clean and staff was very friendly. We had the Jacuzzi suite and it was excellent. The tub was huge. The bed was lovely, a little soft but comfortable. Loved the big shower as well. One complain about the tub is it took over 30 mins to fill and the jets were very powerful and couldn't hear each other talk. The sparkling wine and chocolate covered strawberries were a very nice touch. The breakfast was alright, but I only really like the fruit and waffles. Most of the food in the buffet was a little dried out when we got there. The food at Tom's Place was very good, the drinks though weren't every cold. Read a review that the Caesars were the best, but wasn't satisfied as they weren't cold, but warm. Overall, I would stay at a Best Western again in the future as it was a little pricey.

Just came back from a night in one of the fantasy suites. We had chosen the Suzie Wong suite which was quite nice and spacious. The room had everything you needed and a beautiful Jacuzzi in the room that fit 2 people quite comfortably. My only complaint is that the room could use some updating as in some of the light switches didn't work and twice when filling up the hot tub we ran out of hot water half way through but that could be because we did it at "prime" times when the rest of the hotel would be showering. Neither one of those things took away from what a wonderful room this was. Not sure i would go back and try any of the other rooms but it definitely was worth crossing off the old bucket list.

So several times a year, we drive down to Kingston for a night away and stay at the Best Western Fireside Hotel on a regular basis. This time, we chose a whirlpool suite and they gave us the Executive Suite, Room 301. It was a very nice suite, very spacious with a separate bedroom. So far...a high! Dinner and drinks at Tom's Place were great (as always!) and our server, Victoria, was friendly and cheerful! Another high! The low came when we decided to use the whirlpool in the suite...there was very little water pressure (literally a low) and after half an hour, the tub had only filled halfway...as well, by this point in time, the hot water had run out...another big low! We finally gave up on the whirlpool...disappointing given the cost of the room! While a beautiful room, not sure we would do that again.

The theme rooms or just a plain room. Rest assured that it's a Best Western which means a comfortable place to rest your weary body after a long car trip or a good home base to explore the area from. And how can you beat a fireplace to make it feel like home on a cold night.

Apart from our initial registration problem, we found the hotel was a good one to be at for a weekend. We asked for a quiet room on the ground floor and got that. Unfortunately it was a very long walk down two long hallways from the front desk and restaurants. We should have specified that my husband had walking issues. Our television did not work initially as the batteries in the remote were no longer working. The person on the front desk came and exchanged them. The next morning, however, the remote would not work again. This time we did not bother doing anything about it.

Two convenient restaurants on site. The bistro was closed but thoms place was open. Bed was very comfy and room was clean. Fireplace made it cozy. Reason for a 4 star was that the tub had hair in it. It seemed clean but there was some black hair on the bottom of the tub. We Dident take a shower because we werent sure if it was clean. Other then that it was a good stay. Pet friendly room was a great option.

Great value for money, clean rooms and friendly staff! Close to downtown Kingston, about a 10 minute cab ride. Very central for going out. We stayed in a room that had a fireplace (electric), nice touch.

Really appreciated my queen room for my one-night stay during a snowy, cold January. The fireplace and sofa was so welcome, the bed was comfortable, the decor felt like a chalet environment. Everything was clean and in good working order. Great water pressure, good bathroom. The buffet breakfast was greatly appreciated, and better than many similar. Appreciated the parking close to the building as it was a cold night.

Both the sink and the tub did not drain properly. The decor is old. The lighting was dim. The breakfast that was included was diasappointing, it came off as cheap and would have been better not to have included it in the price.

Clean, comfortable rooms, good restaurants and friendly and accommodating staff. Try the prime rib dip sandwich at Tom's Place, the nachos looked good too. Breakfast was good as well. An elevator would be helpful if you have to cart a lot to your room. I'd stay here again.

The staff were outstanding, very kind and provide great assistance when needed. The lounge staff were great and I provided and additional tip of 20% to the waiter working that evening. The rooms were a bit of an issue, i can hear everything next door, common conversation was easily heard in room 105 so i asked to be moved.

My wife and I stayed in a theme room here called Tranquility Base. It was unbelievable. In room jacuzzi, and done up to imitate sleepng in a lunar capsule on the moon. Seriously. Hey also delivered chocolate covered strawberries and a bottle of sparkling wine to our room. It was definitely different and a lot of fun.

My wife and I were visiting Kingston for the day and checked into a fantasy suite at the Fireside Inn. What can I say - it was one of the nicest rooms we've had the pleasure of staying in. The bottle of sparkling wine and chocolate dipped strawberries was a nice edition but the HUGE hot tub was beyond awesome. It was so large you could of gotten a half dozen or more people in it - but it was our's for the night! The room was large, comfortable, and well appointed. Wifi was solid - the in room fridge had creamers for the coffee maker and there was bottled water at the ready. The staff was friendly, efficient and helpful. We were given a 20$ gift certificate at check-in for the hotel's restaurant/bistro which we took advantage of. Very good meal - excellent server. Breakfast in the morning was buffet style and had everything anyone would want - eggs, sausage, peameal bacon, cereal, fruit, yogurt, waffles, bread products, coffee/tea, juice. Double thumbs up for an excellent quick get away!

Dinner at Bistro Stefan followed by a night's stay in the Suzy Wong Fantasy Suite was absolutely amazing. Highly recommend for local kingstonians for a night away with a special someone or a relaxing getaway for anyone outside the city. Great for all types of travel

Very nice place with an electric fireplace in each room. Very clean and cozy. Breakfast was fantastic. Did not get to sample dinner since was holiday time and lack of staff. Beautiful decor and comfortable bed with great shower. Good location to downtown Kingston. Friendly staff. Would definitely return.

When visiting in the Kingston area, we always stay at the Best Western Fireside Inn. It offers everything you need for a perfect night away. The staff are outstanding, friendly and knowledgeable, and go ou if their way to ensure your stay is exceptional. With a pub and an excellent restaurant on site, there is no need to venture off the property to find a great meal. The breakfast buffet which is included with the stay, is amazing! They also offer Fantasy Suites, as well as rooms that will accommodate dogs travelling with their owners. The hotel is easy walking distance from a local outdoor plaza for anything you might have forgotten to bring along, and there is a grocery store next door as well. The neighbourhood is residential behind the hotel, which offers a great opportunity for walking in a quiet environment.

Great place to stay. Easy to find. 10 minutes from waterfront and downtown. Lobby was cosy, clean and nicely furnished. Tom's place looked very comfortable and cosy. Room was very clean and well furnished. So cosy. Couch in front of an electric fireplace was a real treat. Bathroom was well maintained. Everything worked. Decor is country lodge. Breakfast was included and was standard fare. Good value for the money. I would stay here again.

I now rate this hotel as the BEST HOTEL in Ontario. My wife and I stayed here at the Fireside Inn on an overnight stop en-route to a Toronto Christmas/New Year's visit to family, relatives and friends and this is a most-beautiful hotel. It has a very precious antique/heritage atmosphere. Everything here is a must for anyone looking to stay at a hotel in Kingston, Ontario. Hopefully this 1,000,001% satisfaction comment will bring them more business! Keep up the wonderful work. We were given an upgrade to a MOST BEAUTIFUL room to our surprise. WOW ...... no-matter-what room we get next time, we still plan to stay here. We hope to do a 2- or 3-night stay to enjoy the historic Kingston area and of course this beautiful hotel. Food, atmosphere, and very friendly staff were great as well in the Bistro Stefan Restaurant. We are very anxious for our next visit.

Throughout the years I have had a Best Western membership. We always found that the Best Western chain had the cleanest rooms, the most courteous staff, the best breakfast. However, this Best Western is truly the Best Best Western I have ever had the privilege of staying. You will be more than pleased of all the amenities this place has for you, whether your are traveling by yourself or have your entire family with you!