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The room was clean and cozy and the bed was very comfortable. The fireplace in the room is a nice added touch. The included breakfast in the attached Bistro was the best we ever had at a reasonable priced hotel. Everything you would look for while on a road trip.
Great BW with good service and amenities. Nice breakfast choices in a low stress environent. Very good decor of the rooms (Kierstead prints) and the dining area (inlcuding book in French and English!) Staff were helpful and courteous. Really enjoyed the bath tub!
We had an amazing time at the Fireside. We stayed on the second floor and there was this lovely window nook that my kids loved sitting in and playing in. The kids really enjoyed the pool. Breakfast was really good also. The location seemed good.
The service and welcoming atmosphere is fantastic. It is also quiet and very clean. Couples would especially love this place. The beds are comfortable. The house keepers are on top of things, Lots of towels and to top it off the breakfast is worth the stay.
Friendly and helpful people at registration desk. They answered our questions about the area and were very attentive to our needs. This Best Western has 2 restaurants. The food was delicious in both and very reasonably priced. I would not hesitate to recommend this Best Western to my family and friends.
Hotel is neat and clean, however some amenities may need upgrading. Overall an average place to stay. Staff is not very professional. Breakfast also average and requires upgrades. Even no boiled eggs, and coffee was horrible. Parking is not very secure, no boundary wall.
No complaints when you roll up the outside doesn't look appealing but once inside a great hotel food was good at the restaurant read other reviews and some like the food some were picky. Over all would recommend this hotel was easy to find and close to the 401 about 5km
We splurged for our anniversary and booked a fantasy suite (Tranquility Base - space themed). It was AMAZING! So well decorated with great little touches, and it was very quiet & peaceful. We appreciated the chocolate covered strawberries and bottle of wine (non-alcoholic was accommodated for us when we put in a request during booking). Loved the whirlpool tub in “crater”. Lots of different lighting effects, including red & green “star” lights on ceiling. There were 4 tvs (if needed!). Comfortable seating area + can bring own DVDs for their player if you wished. Washroom was spacious and had a heating lamp above to warm you up when coming out of shower. Appreciated that breakfast was included in our stay (simple breakfast items, though, nothing elaborate) To note: There are quite a few shops near hotel for your needs (fast food, groceries, pharmacy, dollar store…) but it's not really within walking distance of downtown Kingston (about 10min drive). There was a small fridge in room, but it only holds a few pop cans & not much else. No microwave. Bathroom is a little far from bed (down some stairs & at front of room, but there is an option for lights on stairs) It was an expensive stay, but happy with the experience.
Stayed in Room 236, King Bed. For reasons known only to the 80s Interior Designer of this room, the bed has giant posts at each end which serve no earthly purpose other than to block the view of the TV for the person sleeping on the right side ( see photo). There is no canopy over this bed, so the posts are ridiculous! Tried adjusting the position of the TV, but nothing helped! In addition to this problem, the shower water flow was WEAK, despite not one, but TWO SHOWER HEADS. That's right, TWO ( see photo). Again, not sure why. The water flow ought to have been great with two shower heads, but sadly, not the case. The faucet hot water is activated by turning the tap to the RIGHT, not the left as is the usual norm. We requested a room on the second floor at check in and the middle-aged man at the front desk seemed inconvenienced that he had to make up new key cards. He went out of his way to tell us that he already made up key cards for a room on the first floor and that, now, he would have to make up new ones. Uhm, this is his JOB! It's called CUSTOMER SERVICE.
Hotel and room furnishings looked a bit dated - but the hotel is very well kept up. It felt clean and safe. The rooms seemed quiet. The A/C worked fine. Pillows were a bit rubbery. The hotel is on a commercial street a bit north of the downtown area of Kingston, so you will need to drive (a short 10 mins or so) to get to downtown sites, restaurants, etc. There was good lighting in the bathroom. And the shower had an innovative feature I would like to see in all hotels that currently have shower heads far too low to the ground: a shower head on a flexible arm so that one could change it to one's desired height! Clever feature I don't recall seeing before. I would stay here again.
The hotel is well situated and close to get to town. We had the king bed room and it was spacious enough. The bed was very comfortable, however the pillow cases were very stiffed, probably overly starched. Going into the hotel and the room brings you back in time to grandmother's house. It is really outdated and could use some updating.
We went for our anniversary, just a quick get away to relax with everything we have going on. This is our favorite Best Western so we decided to stay in Kingston, eat locally, shop and take in a couple of tours. It was a great stay, very comfortable and close to everything we wanted to do.
Booked this hotel after numerous trip advisor searches. I found it pricey but it was on par with all the other hotels in Kingston (not sure why this town is so expensive!). We only stayed one night but everything was great. Fred greeted us at the front desk with a smile and check in was fast. Our room was a wee bit dated but actually was cozy and was very clean and had everything one needed for a good nights stay. It was very quiet and the breakfast in the morning was pretty good. Overall great stay!!
Very cozy hotel in a great location close to all the amenities of Kingston. Lots of parking. Very friendly front desk staff. The room was cozy and had a rustic feel. I appreciated the hotel was nice and cool. The bathroom was very small and felt a bit outdated. It was clean although I did see an ant in the bathroom. Thankfully, it was just the one though! They gave a free breakfast buffet voucher at Chez Stefan. It was ok. Greasy spoon fare, but no water service and we had to wait for them to get us cutlery so we could eat. Not much selection or any dairy free options for coffee that we could see. It was also very very hot in the restaurant so I was glad to get out to the cool lobby.
We have stayed here a few times on our trips to Ontario. Without a doubt we will stay here again in the future. The staff were friendly and competent. The rooms are very clean and comfortable. The restaurant has good food. In the evening we went to 'Tom's Place' the onsite pub and enjoyed good food and a jug of beer. Very relaxing. Great place to stay!
Very clean, nice big room. Includes a desk, chair, sofa coffee table and fireplace. Almost black out curtains.
Hotel is very clean. Decor is rustic, fireplace is a great touch, especially with winter stays. Full breakfast served daily is wonderful-something for everyone. Restaurant on site for dinner is very good. Good location as well. Mattress was very firm so if that is your preference, then they've got you covered. We prefer a softer mattress, so our sleep quality score reflects that. You really can't go wrong with this hotel.
Love the northern lights room the hit tub is great,for a couples experience paying close to $500 & have a terrible tv package picture quality back on the stone age,no movie options(pay per view etc) ruined the whole night.Plus couldn't log into internet which is slow anyways,need need to upgrade to keep people paying this much for these fantasy rooms.
Lovely stay at the Best Western Fireside Inn! This is an older hotel, but well renovated. Great shower with a double shower head, well appointed bathroom, and very comfortable bed. We had a great sleep. Breakfast was included in the price, and the breakfast buffet was more than we expected with eggs, sausage, ham, a waffle station, cereals etc. Great value for the price paid. We decided to have dinner at Bistro Stefan, which is a fine dining restaurant. The level of service was very high and extremely friendly, and the food was excellent. Would absolutely stay again, we stayed at another Best Western recently and that stay was also above standard.
120% happy all areas. Good price. Great amenities. Didn't have to leave the inn other than to visit local activities
We did not like the place. The bed was so tight. Could not sleep most of the night. It did not seem worth $159 a night + tax. Maybe more of a $90 place. The guy at reception was great. Made us feel very welcome. The Best Western in Toronto by the airport was great. Would recommend that.
Do not even think about trying to book a family reunion here. The group sales agent is shady, off-putting & uses high pressure sales tactics. I now won't even consider staying here when in town anytime, much less for any future family reunions.
My wife and I spent a night in the Fantasy room “Lords & Lady's”. The room did not disappoint. A complimentary bottle of sparkling wine was waiting for us in the room. Everything was very clean and well kept and despite the crazy idea of sleeping in a Rolls Royce…it was one of the most comfortable beds I had ever slept in. The fantasy rooms are separated from the other rooms which provided a very quiet sleep for us. The only criticism I had was the room temperature was impossible to control and was rather warm in the room.
Once you walk in, you'll understand the namesake of this property. If you like cozy, this is the place for you. Every experience with the staff was top notch. Be sure to take time to visit Tom's Place in the evening. You won't regret it.
A very nice place to stay. The stuff are really friendly and seem to care alot. You won't believe the complimentary breakfast. There is not a bad thing I can say. The front desk is always helpful and they housekeeping staff really keep it fresh.
Great hotel, great food. Lots of parking. Well situated close to things. Nice relaxing rooms. Restaurants on site , one is like a pub the other is fancy. Grocery store right beside. Bar on site. Everything you need
Very unique, quaint, clean, beautifully decorated with exceptional friendly staff. This Best Western takes pride in their business to ensure the clientele is comfortable and have a positive experience.
The place is so well kept. Well beyond my expectations. On site restaurants were amazing. Friendly and welcoming staff. I have told friends of how much I appreciated and enjoyed my stay. I will be returning often.
The hotel is a bit old school but still so very nice with a fireplace in each room. The bed was comfortable and the sheets were lovely. Dinner in Bistro Stefan was amazing. The staff was so friendly and helpful.
Really cozy and well maintained! Staff were very friendly and location was great for a quick trip to the city to do some shopping and run errands. Really nice holiday decor! Breakfast while ample was short on execution…it's hard to run that kind of buffet when there aren't a lot of guests, I would imagine.
Great hotel, no traffic noise, nice sized room, comfy bed too! Breakfast was included so that was an awesome bonus! The website said "seasonal pool" which was annoying because we were there on Sept.30th (who would have thought an outdoor pool in Ontario would still be open?) we didnt bring swim suits, and wished we had.
We drove into Kingston on a sunday afternoon, and checked in to the hotel about 3:30 pm.This is our first time in Kingston for this time of year(september)A older Hotel, but was definetly built right back then.Although short staffed, everthing went great.We received all the things we were to,and were greeted by everyone who worked there.Restaurants although had off season hours,had great service and personality.Being off season we also received a break on our room fees.Would definetly recomend staying here.
My experience stay at the Fireside was excellent. I was only there for a couple days. The staff was extremely helpful and friendly. It will definitely be my hotel of choice when I visit Kingston again
I booked a room at the Fireside for my son on his wedding night . They were very pleased with the room , service and hot breakfast ! It was a nice treat for them and they were very pleased with the suite , overall .
everything was wonderful accept the TV reception and stations available, rooms where very clean and very comfortable. food at the restaurants was also very good. the complementary breakfast was wonderful. over all a great stay, just fix the TV !!
Uniquely Kitchy. Not like any other hotel. Vegas like in the lack of windows in the heavily themed bar, entrance, and hallways - feels like time stands still. Deserves a cult following or to be a movie set. Clean, very friendly staff, good size rooms. Did not get to try the cool family themed rooms with the Rocket Ship or the Hot air Balloon because we were 3 people and they only slept 2. If you stay here look for the repeating Cabin prints on the walls in the hallways (trippy - every hallway looks the same and the illusion is that the hallway never ends because you keep passing the same picture). Enjoy the attention to detail inside and how the outside looks like little connected cottages.
Stayed 3 nights in the Northern Lights, average rate per night was $480 Cdn but honestly well worth it. Loved the huge Hot Tub ! The King Sized bed was so comfortable and the Champagne and Chocolate Covered Strawberries were lovely. We barely left the room and it was the perfect mini vacation. 10/10 would recommend to any couple wanting a romantic get away. A slightly larger fridge and a microwave would have topped it off.
With the disappointing stay next door, we found this gem of a restaurant on our last night, while out for a stroll. Out hotel did not have a restaurant so we came over here for dinner. They even said we were welcome to come back for breakfast. The food was wonderful and the service was excellent. Next time we are in the area... we know where to stay.
Always a fabulous stay at this hotel. It is our only choice when we come to visit family in Kingston. We love the space of the rooms, the ease of booking, checking in and checking out. The hotel is extremely clean and very cosy. Breakfast is wonderful and if you're looking for a nice night cap Tom's Place is the right spot!
The moment the door opened and I walked into the space, I felt at home. It has a cozy classy vibe about it. Room was clean with no bad smells. Pool was just right temperature on a heat warning day. Breakfast was yummy, with choices for everyone including fresh fruit. Staff service from beginning to end was efficient, welcoming. Good places for girls weekend, solo refreshing, adults with their parents, we saw some children with family who were no major concerns. Highly recommend. Will be back.
Work truck parked in handicap parking. Front desk didn't care. Grab a menu at the front desk if you want room service - or you will have to go back to get one. Rooms are not marked well and staff are not helpful. We got a theme room which had a great fireplace but the way they had the room set up, you couldn't enjoy it. Room was mostly clean. A lady had to clean the outdoor pool before her kids went in it. Breakfast is not served in the fantasy rooms - they said it was due to COVID that they did that, but there's another review on here from 2014. They've basically just gotten lazy and pinch pennies now. Staff didn't seem to care about customers. Would not suggest staying here.
We are best western diamond select members...on arriving front desk clerk told me there were no available rooms to upgrade, i asked twice if she was refusing upgrade just to confirm answer...never said a thing about us using our supposed valuable points...found out later that evening from another clerk that i was lied to...there were a number of empty suites...next day owner talked to me, said no upgrade available because i used my Points...he wouldn't get paid for room...no idea if this is true or not... Rooms themselves fine, fireside is electric fireplace...hallways very musty smelling, tv fairly ancient, no high def flat screen...used tom's place restaurant...good food...animal skins/heads atmosphere probably not for some folk...hot breakfast fine...just don't expect to be recognized as diamond select members...we often arrive at hotels that have already given us room upgrade...no need to ask...
The hotel is quite unique since it has animal heads in the hall. The theme is old fashioned making it a cozy place to stay for families. Would have been nice to have an elevator to get to the second floor since carrying luggage up can be challenging. Location is good
Met midway with family members to celebrate Christmas and exchange gifts. Kingston is a central location for us meet and the BW Fireside Inn is the perfect place. Staff are friendly and accommodating. Evening dinner in Tom's Place affords us the opportunity to catch up and enjoy a delicious meal. Breakfast selection has a wide selection of offerings. We stay here for each reunion.
Discount offers on website were not applied for a bone night stay. Very pricy for onevroom. Breakfast buffet was nice and clean. Front desk not so nice or helpful at all. would probably have chosen a better place however I was looking for a quick stopover.
Fireside Inn is my preferred stay while visiting Kingston. Very clean and comfortable rooms and friendly staff. Two restaurants within hotel with good food and hospitality. You will not regret this stay!
This suite is such a comfortable and relaxing room. Has a great hot tub with beautiful lights both in the hot-tub and above it. Comes with a nice bottle if sparkling wine & chocolate covered cherries - very romantic and will most likely make your girl cry. Definitely worth it. Make sure to book a reservation with Bistro Stefan as they have an amazing chef as the food was amazing.
We have been staying at this Hotel for the past 8 years. Sometimes we stay 4 times a year. They never disappoint. Courteous staff, breakfast is just what we need to start the day, Toms Place is so much fun and the food is delicious. We love that we never have to leave the hotel. We have stayed in many different rooms, we have had regular rooms, theme rooms, jaccuzi suites. We just love staying here. Close to downtown. Uber is easy to get or you can drive and park in parking lots in the downtown area.
If you're looking for something different with alot of character, life and good restaurants, select this hotel. You will not be disappointed. It looks great, very clean and well maintained. The gym is a little dated. Restaurant on-site was full of life. All of Kingston is easily accessible from the hotel.
We enjoyed our stay and would recommend this hotel. The rooms are spacious, comfortable and cozy. Everything was super clean! All of the staff we encountered were friendly and welcoming. The breakfast was super. Lots of variety and something for everyone.
We both really enjoyed the stay. Check in / Check out were both really easy and straightforward. Internet connection was easy. Restaurant was clean and food was good. The breakfast was included and was a nice touch. Coffee in the room and an ample supply at breakfast as well.
We (couple) spent one night in a king fireplace room. It was clean and everything was in good working order. The room did not have modern decor but there was a nice sitting area with good furniture, a lovely fireplace on a chilly evening, and a comfortable king size bed. What more could one ask for? Breakfast was the usual hotel buffet; nothing special but no complaints. Would not hesitate to recommend this hotel to family and friends.
Good hotel, friendly staff and professional. Free hot and cold breakfast. We go to Kingston every 3 months and this is where we stay every time. Fireplace in the room is a bonus. Clean, comfortable beds.
We went for a one night mini getaway for a change of scenery and to give me a break from caregiving to my husband. Although we made sure to get a room close to the front desk amenities and were assigned an accessible room with a low entry tub. I was imagining the kind with a door. Unfortunately the low entry tub is just a cut out. Furthermore, it did not have any grab bar to stand safely while showering. At the same time, I could not have a relaxing soak in the tub. On a positive note, they offered us a commode which was appreciated as the toilet was not raised, and had no grab bars. The staff was as helpful as they could be. The Bistro is closed Monday nights which was a disappointment and the following morning, it was a buffet style breakfast which has changed since my last visit many years ago.. I ended up back in caregiver mode serving our meal and tending to my husbands needs. At least the change of scenery and the fall colours made for a nice drive out.
We stayed at the Best Western the weekend of Oct. 22nd when we went to Pumpkin Inferno and the Trolly Tour. Usually stay at B&B but for the price, comfort, hospitality and breakfast buffet can't be beat.
This is querky type of hotel which is oldie worldie / dated. We chose this hotel as it seemed different and had some character, which it does, but it just seems over the top. It even has some themed rooms. Nevertheless the rooms are comfortable, but probably needing an upgrade. The dinner was in the bar, which is on itself an experience, with a Moose head on the wall!! All staff were very pleasant
We chose this hotel based on reviews and the fact it was much more reasonably priced than downtown hotels. Our 2-night stay included hot buffet breakfasts. Our room was very clean, quiet, and great for sleeping and relaxing. All staff were helpful and friendly.
This hotel has so much character and charm. The staff are very friendly. Our room was very clean and comfortable. Breakfast was decisions with plenty of options to choose from. We will definitely stay here again!
The staff at this hotel are super friendly and always willing to go that extra mile to ensure you are happy. The rooms are very comfortable and lovely to stay in. The bed was super comfortable ensuring a great night's sleep.
This hotel was excellent, very kind professional staff. Room with fireplace is very nice, gives you a nice warm relaxing feeling, especially Morning. Coffee in front of it Amazing shower Room was very clean
I very much enjoyed my stay at this inn. The staff was friendly, the rooms, cozy and extremely clean, the floors in the bathroom shone so much , I checked to see if they were wet :).I stayed at a different inn the next day of trip to save a bit of money, but regretted it as it was not nearly as nice., and I only saved 10 dollars on each room. It is always Best Western for me from now on.
Room was fun. There was some flaws in the room such as lights not working, TV not working, and penis pills left behind from another guest… but we made the most out of our stay. Enjoyed walking around Kingston and the water (about a 8 minute drive away), and enjoyed the hot tub.
We always stay here when in Kingston. Staff are always helpful, the rooms clean and comfortable and situated conveniently for most of the local attractions. with two restaurants on site there is no need to move far after a busy day. Parking is plentiful and the breakfast area spacious enough. Breakfast is the usual fare and plentiful. For a busy area you hear no traffic noise and the rooms are generally very quiet. Certainly worth a visit.
The rooms are clean and comfy. I always go during the summer but each room comes with a fireplace, so I would love to try it during the winter months too. The staff is amazing! There are two restaurants on site, one a bit fancier than the other.
We stayed for 2 nights for a family wedding. The locarion was easy to find and very convenient to where we were going. The staff was great. The rooms were very nice and were clean. We ate in the pub and were quite happy with the food and selections. We didn't use the pool but did sit out and the patio was nice. Breakfast was quite good for a bufet. The only thing better would have been a menu ordered breakfast. All in all a great hotel.
We stayed here to break up the journey on our road trip. Rooms are very clean and staff were pleasant. Pool area looked nice but we didn't really have time to use it. Ate at Tom's bar within the hotel, which was good. There were also other eateries around not that far away. A grocery store within walking distance.
Lovely, homey spacious rooms with fireplace and free parking. Excellent service. No elevator to 2nd floor. Easy location to get to downtown. Not far from restaurants. It is very close to the train station.
We had another hotel booked but had a terrible experience so we had to find lodging quickly. We live 4.5 hrs and the gentleman at the Best Western was so helpful and kind. Within 10 min we were booked and had somewhere to stay the night. The hotel and staff were amazing and the breakfast was amazing. I would highly recommend this to all my family and friend. We are already planning another trip
pool and poolside is great. room was clean but nothing speical- very dated. some staff are excellent some are incredibly rude. - when you get the good ones...they are amazing ! breakfast was good. lots of options.
We stayed at the Fireside while attending a family wedding in Kingston. The facility was great- while it isnt a new building the rooms were cozy, very clean and offered everything we needed as a spot to get ready for the wedding and to spend the night after. The blackout curtains were fantastic as we didn't wake until almost 9am the next day with no idea what time it really was!
The rooms are pretty small with the bathroom in our room really a one person at a time. There is no lift so if you are on the second floor with heavy suitcases be prepared to carry them up the stairs. The breakfast, that was included was pretty basic and bacon ran out both days we were there. Staff generally very helpful and pleasant. To be honest pay a few pounds more and stay at the hotels on the water front.
Actually don't want to say how good it is because of the risk more people stay here. Have been 3 times, always great.. Tom's place and Bistro Stefan..are great additions to this hotel. The pool is also great.
Room was comfortable and clean. The hot breakfast was pretty decent by hotel chain standards... there were a number of options (eg, ham, sausages, eggs, muffins, cereal, nice fruit, juice, coffee/tea, etc.). Better than at other hotels like this that we've stayed in. We were told they didn't have almond milk or soy milk, but found out later that they did... so ask at front desk if you need that.
BW Fireside Inn provides a very comfortable stay in Kingston. Our visit was for a medical appt with HDH and having a comfortable place to stay made the trip go smoothly for us. The king bed was comfortable, cable tv, fridge, clean bathroom, internet were all utilized. The hot buffet breakfast offered a good variety. We recommend!
The best part is the outdoor pool, you can order food and drinks right from the pool! We had a king suite with a fireplace and it was very spacious and comfortable. We loved everything about this hotel. The pub was great (have the nachos!). My husband would have liked it if the breakfast options changed per day, but I really liked the selection. The hotel was a $15 Uber ride to the downtown, a perfect location! I look forward to coming back here again and again, I'll definitely book a whirlpool suite next
my first visit to Kingston , the hotel looked nice on the website but was a bit of a disappointment in real , the room was clean , The breakfast was okay but not much choice , each day the same , no cream cheese .waffles were made in advance and put in a container so they became very soggy
Hotel is well situated IBX downtown Kingston. Pool & area are lovely. Rooms are clean & staff are very helpful. I have stayed here many times. Each year I come to visit family & have stayed here at least 6 times & will do so in the future.
Front desk personnel were very helpful Breakfast was included and had everything you needed to get your day started. Grocery store right next door is very convenient in case you have forgotten something. This was my second time staying here and I will return next time I am in Kingston.
My wife and I did a one overnight stop at this WONDERFUL hotel as we always have in the past. When we do a multi-day visit in Ontario with family, friends, and relatives, we always make our first on-the-way stop at this GREAT Best Western Fireside Inn. Our dinner at Tom's Place Restaurant was EXCELLENT and breakfast at Bistro Stefan was EXCELLENT. We will continue to make this GREAT hotel stop in the future. Keep up the great work Cathy (on-behalf of Hailey) and other staff at this wonderful hotel.
ask about pool operation and distance to venues. Staff was accommodating and friendly. very quiet and secluded. l would suggest this hotel if the pool was operational. Kingston is a very nice place to visit.
I was surprised to find myself at a place where I stayed more than 10 years ago. I was very pleased. I had fond memories of my first stay. Like the first time, I was very pleased with my stay. I will certainly stay there again on my way to Montreal.
We stopped by Kingston after driving back from Montreal last Saturday. I have tried booking any hotels but there was no available rooms. On our way to the last room available through Hotels.com, we saw Best Western and we were lucky that they have an available room for 4. So I cancelled the previous hotel I booked last minute(no charge), and checked in. My husband was pleased with the room size,layout and ambiance. We had dinner at Tom's Place. We had a free breakfast that came with the room rate. It was very hearty breakfast, eggs, ham, sausages, yoghurt, cereals, coffee and juice. A very pleasant accommodation at half the price of more high end hotels. I like Marriott, Hilton, et al. But Best Western served our needs when we needed it most.
As soon as we walked in, I was transported back to the "good old days" when staying in a hotel was an exciting adventure. The staff were all friendly and helpful. The room was very clean, welcoming, and well equipped. The bathroom was one of the cleanest hotel bathrooms I've seen. We had dinner at the on-site restaurant, Tom's Place, where the food was well priced and yummy, the service was quick and friendly. Our complimentary breakfast in the morning was hot, fresh, and plentiful. The coffee was perfect. I highly recommend a stay at this hotel while in Kingston!
We definitely enjoyed our Theme roomed night. The amenities were clean and roomy. Location of hotel was close to main areas of town.easy to check in and out. The breakfast was well stocked and not to busy.
Terrible rooms dated and dark our bathroom was slanted and door would not shut. Front desk staff ( younger women ) not helpful unaware of services. Free breakfast buffet style burnt scrambled eggs and sausages stale bread and muffins staff no masking they think it's funny that I wear one, Beds uncomfortable no room clean up had to go get fresh towels 3 day stay. The have a shuttle van be I asked and it's not for guest use so don't ask she wasn't sure why they had it and after I asked it was moved behind the property so no one could see it. If you are looking for an overpriced old hotel with rigged electric fireplaces this is the place for you. If you like showers with little water pressure and a 20 year old bathub this is the place, Please avoid at all costs there are many others to choose from with pleasant staff and bright and clean rooms.
This is one of my favourite hotels in Kingston. It is warm, and welcoming. Great breakfast buffet is included. Room was spotlessly clean. One restaurant was closed when we were there, but Tom's Place was open....lovely lounge with a good menu and great food.
We enjoyed an evening at the Best Western Fireside Inn. The staff was wonderful, the food at Tom's Place was delicious, and the room was comfortable. The only constructive criticism would be to updated some of the room decor. It definitely has a "1980s cabin" or "Anne of Green Gables" feel, which some people may enjoy. Our loveseat in the room was pretty uncomfortable and the desk chair definitely needed to be replaced.
This is our go to place when visiting Kingston. Easy to get to, rooms are clean and quiet, staff is friendly, breakfast is always warm and fresh. The onsite restaurants have good food at reasonable prices.
This place felt like a cabin. I loved the rustic décor, restaurant is a hunters paradise, and the staff were fantastic. When I travel through this area again I will be sure to stay there. Give this place a chance, and you won't be disappointed!
The staff were very helpful and really pleasant to deal with. The hotel offered good amenities (lounge, reliable wifi, good breakfast) and accommodations (room was clean and well looked after). Thanks
I really enjoyed this hotel. It was a lovely experience, a very clean room, and we were able to stay overnight with our dog! Also, the room felt almost like a cottage- it was super cute and cottage-like, and the breakfast was lovely!
Great clean quiet hotel , excellent restaurant. Staff were friendly and helpful. Special shouout to the lovely Natalia at breakfast . Great start to the day food and service excellent and a wonderful smiling face..Thank you
I rented a "fire side suite". The fire place had to be used on a timer which was loud and bothersome. There was no heat from the fire place. The TV was garbage, with no option to rent a movie. The breakfast was not good either.
It is in need of a fresh look, the fire place is electric and on a timer. The room is small and the bed is uncomfortable and not great to watch television while laying down. The washroom and tub unit are small. The decor needs a fresh look.
This was a beautiful anniversary gift for my husband we stayed in the space theme room and it was perfect nerdy but amazing we both loved it And found toms place great for cocktails and the next morning the included breakfast was amazing !!!
My wife and I celebrated our first wedding anniversary here in one of the Whirlpool suites. It was such a lovely Valentine weekend that we will be returning annually to celebrate our anniversary. The staff is courteous, friendly, informative and helpful. We were treated like royalty and will return every year.
the room was very clean but needed a total renovation. The window was broken and needed to be held open by a hanger. The entire hotel needs a major renovation. The exterior looks dirty and also dated.
This is a very welcoming hotel with excellent staff (especially Cathy) and they do everything to make your stay the best. Everything you need is there with Tom's Place for dinner and the Breakfast Room with hot buffet. Even with Covid shutdowns, their precautions are adhered to extremely well. Room service for dinner was excellent and there was a good choice in the breakfast package which was a Grab and Go and a choice of hot or cold. Have frequented in October, December and January with hospital appointments.
Had to throw out previous guests garbage under bed. Bed and boxspring do NOT fit frame... you will be sleeping on a boxspring on the floor. One bar of soap. in a king suite. HORRID. Not only did we have to go collect our own "room service" from a lower level and carry it back to our room without proper coverage, where it became COLD COLD COLD by the time we got back to our room... Our French fries weren't fully cooked, all the food was undercooked and cold. The vegetarian burger turned out to be the tiniest frozen patty I've ever seen and still cold in the middle. The nachos had NO cover at all, sliding as an entire piece, melted cheese was cold when we picked it up, even though we went down immediately when they called us. THEN WE ORDERED TAKE OUT FROM SOMEWHERE ELSE THAT WAS RELIABLE AND INSTEAD OF THE FRONT DESK CALLING TO LET US KNOW WHEN IT ARRIVED, WE HAD TO INQUIRE ON OUR OWN ABOUT OUR $200+ FOOD ORDER THAT THEY GAVE SOMEONE A KEY TO BRING THROUGH THE HALLS RIGHT TO OUR DOOR. THIS IS NON ACCESSIBLE FROM ANY ROUTE OTHER THAN ONE WITH A KEY. THE DELIVER SERVICE WAS ADVISED WE WERE OUTSIDE WAITING SO WERE THE FRONT DESK SO THERE IS NO NEED TO GO TO OUR ROOM LET ALONE NOT ADVISE US THIS HAS BEEN DONE. . THEY IGNORED IT ALL. ACTED AS THOUGH GUESTS DONT MATTER. The staff seems more concerned about looking in mirrors than doing anything for customers. Save your time and money, go elsewhere. Supposed to be a nice little New Years Eve/New Years Day getaway. But this has been the furthest thing from a getaway or nice. We willl be trying to cancel our second night as the first was beyond disappointing.
If you haven't been to the Fantasy Suites they really are a MUST. The Flights of Fantasy suite is my personal favorite. It was more amazing before COVID when you could package the romantic dinner packages and add things to room but certainly worth booking!
From quick and friendly check in to amazing service from staff, we love returning to Fireside Inn. Whether we stay in one of the Fantasy Suites for special occasions or any of the other rooms, we are always satisfied with our stay!
Hotel was fine but dated. Nice staff. Good air in hallways and rooms. Breakfast was not good through Bistro Stefan. Also it's not free, its touted as that but its included in the price. I don't think its worth $154 a night before tax. Funny that you guys quoted me $139 on the phone for one night and $154 for second night then when i got there you charged $154 for both nights. Another reviewer said this. Maybe this is a common tactic you are using? And yes that quote was before taxes. And no the $154 was not after taxes. It was $154 + tax + MAT tax. Maybe charging people $120 before tax per night and save offering the breakfast would be better. I will say the air quality in the hotel and room was good. So, a little bad, a little good in this review. Regarding the breakfast. Please guys, make sure you have your cooks fully cook the potatoes as they were rock hard, and use real eggs ( not powdered ) as they were dry and tasted awful. And the water was not great from the place where you pour it ( next to the orange) Might have been an off day but still. The yoghurt should be in containers not squirted out from a machine ( it was watery) and the waffles were soggy because you leave them in a container where the heat condenses on top and drips back on to the waffles. A lot to be improved. If you can improve the breakfast I think this place might be worth $139 a night. No more than that though. With tax + MAT tax it ends up being like about $180 taxes in. That is a lot for one night stay in a dated hotel. I might stay there again if they can improve breakfast and drop their prices to around $130 a night before tax otherwise I might look elsewhere for something more modern with a better breakfast. Can't complain about the beds though they were comfy. They will ask for vaccination passport. Not sure if they do this for breakfast or the hotel. We had ours but from what i recall for those who don't have a passport, hotels aren't meant to ask for it. Only restaurants and entertainment places.
The place is very nice. The staff is also very nice from check in to restaurant staff to the cleaning lady. Very good breakfast. Room is clean and so is the overall hotel. It's also very quiet, enjoyed quiet nights and very quiet breakfast.
Best Western Fireside Inn is a great little hotel to stay in. I always love staying here when I come to Kingston for business. The staff are very friendly, the lounge/restaurant has wonderful food and staff as well. Breakfast buffet is always top notch. It does have dated décor, but I feel that this goes with the entire vibe of the hotel so it does not bother me, but may bother some. FYI the thermostat is on the unit itself and has a little flip up piece that is almost completely blended in when closed! I had to ask the front desk how to adjust my thermostat because I couldn't even see that there was a section to adjust on the unit itself - so now anyone reading this is aware :).
We spent a very pleasant night at the Best Western Fireside Inn in Kingston. Although the rooms are a bit dated, they are super clean and the bathrooms seem to have been relatively recently upgraded. The fireplace in the room was nice. Part of what made the experience so nice for us was having dinner at Tom's Place (in the hotel). The ambience was cozy and the staff extremely friendly. The free breakfast (buffet) was served in the other on-site restaurant - "Bistro Stefan" - a nicely appointed dining room, again with friendly staff. All covid protocols were in place. We would definitely stay and eat here again!
Though not a new hotel and some things could be upgraded, this hotel is in a good location within easy drive of almost everything. We had no problems at all during our 2 night stay and would definitely stay here again.
Older hotel but that adds to the charm. Room was quiet and clean. Comfortable beds and a spotless washroom. We especially enjoyed the restaurants on site. Fireplace room was fantastic, might try one of the theme rooms next time.
We visited Kingston to take in the Penitentiary Tour and as Best Western Rewards Members we always try to select a Best Westen when traveling. We certainly weren't disappointed with our selection the Fireside Inn!
Best Western is consistently good quality with clean and comfortable rooms. Great pub & restaurant on premises at the Fireside. Food was fantastic and service was quick and friendly. Safe, quiet location but easy to commute to anywhere you need to be.
We planned to arrive in Kingston later in the afternoon heading west and had no desire to travel through the Toronto traffic during rush hour so booked the BW Fireside Inn. This allowed us to go through Toronto the next day at noon and while it's crazy traffic it was much better than what you would find later in the day.
This hotel is a good choice for a Kingston stay. A very retro place, decor from years ago!!...sort of a deliberate choice of the owners, makes the stay fun and interesting. there is a simple breakfast but in Sept the restaurant was closed; a classic retro bar also. despite the retro look, rooms, bathrooms, bedding etc, are fine, very clean and neat. An interesting place, we would return.
Okay room for the night. We were just passing through on our way to Quebec so we really just needed a place to sleep for the night and this hotel did just that. My requirements are clean and no bugs and this hotel checked the boxes. It's by no means anything special, but the staff are friendly, it's clean, and comfortable for the night at a good price. The rooms are large but very outdated, nice it had a mini fridge to store our food for the night. There is no elevator so keep that in mind, but that wasn't a huge deal. The restaurant had decent food, breakfast in the morning was your standard chain breakfast. If in the area and you need a place to say for the night, this is it, would do so again if passing through, though may consider one of the newer hotels if staying for a few days (but that's just my personal preference).
We stayed here one night, very quiet and private. The rooms and decor are a bit dated, lots of wood and other dated accents. However, the place is very clean. COVID protocols were in place, lots of signs and hand sanitizer. They take this seriously which is good to know. The rooms were clean and well appointed, wifi was good. The included breakfast was a coupon for buffet at the restaurant. The food quality was much better than what you usually get with a free breakfast. I'd come back for the breakfast alone it was so good. This was a nice pleasurable stay, with so many places to choose from it can be hard to decide. When I'm back in town, I would stay here again.
Originally when we booked this hotel we were not too sure on what to expect. The hotel itself is very unique in the respect that it gives off a cottage or chalet feel. We were pleasantly surprised once we arrived. All the he staff we encountered were all very friendly and helpful. The room was spacious and very clean. Location was good as it was still close to downtown and there were many amenities within a couple minutes of the hotel. My only real complaint was bed in the room. It was way too soft for our liking. Overall I would recommend this hotel.
Our trip to Kingston over the weekend was to visit family and friends. Fireside Inn has a great central location on Princess St with free parking. Room was clean yet somewhat dated decor. Staff were friendly and helpful. King bed was very comfortable, but our sleep was disrupted numerous times with noises and speech in the hallway. The bathroom was clean but I'm not a fan of the low toilet. My husband was unable to connect to the internet with his phone, so he had to use his own data plan. Breakfast was included and Sunday morning was buffet with good selection of nutritious foods. I would recommend this hotel to family and friends.
I booked a whirlpool suite as a surprise for my boyfriend and I as our final day of completing the 340km Rideau Hiking Trail. We throughly enjoyed the big tub and massaging jets and loved the comfortable king bed. Sparkling wine and choco-covered strawberries was a surprise after our check is as I did not know it was included in the room. Another treat was a buffet breakfast during COVID. A safety measures in place and a hot and forest meal was a nice change to the brevity's box breakfast we have had earlier in the year at other hotels. The room is worth the extra money for a stay of comfort and luxury.
My husband and I were looking for a quick 2-day getaway from the kids and I wanted a room with a whirlpool. After some searching, we found the Fireside Inn. I was intrigued as the photos online don't look like your typical Best Western. I booked a whirlpool room for 2 nights and we were highly satisfied. The room was quite large, had a beautiful fireplace, and the whirlpool was huge! Definitely the biggest one I've ever seen in a private hotel room. And very comfortable as well. The bed was so comfortable, we didn't want to get up each morning. It was like staying in someone's home. The decor is interesting. I think it hasn't been updated in awhile, but it adds rustic charm (which I believe is the point). We ordered room service from Tom's Place both nights and the food was delivered quickly and was enjoyable. The breakfast included with the room was decent. It's about as good as you can get for a small breakfast buffet. No complaints. As for service - everyone from the front desk to the staff at the restaurants are not only friendly, but aiming to be as helpful as possible. This definitely adds to the experience. I recommended to my husband that this be "our" hotel going forward for short escapes away. It's a 4.5 hour drive for us, but worth it. And Kingston has so much to see and do, you'll never be bored. Can't wait to return!
Room decor needed updates drastically. While everything worked as it shoukd and the room was clean , at $269 luxury suite I would have expected a more modern decor. Buffet breakfast was cold upon arrival at 8:30 am and not replenished while we were there( approx 40 minutes). ALL staff were extremely professional and followed all Covid safety measures.
We stayed in the space room and what an incredible experience. This from is crazy looking I'm pretty sure there is NOTHING like it in Canada. The staff is great and the restaurant is a very relaxing atmosphere with great food. I highly recommend this hotel.
We stay primarily at BW hospitality locations. Simply because since the first time we did, the staff, and surroundings are top notch. Best Western have a number of locations in Niagara Falls, and an executive suites location in St. Foy QC., as well as the Fireside Kingston. We have thorughly enjoyed staying at each, and they alkl have their own unique character. Great experiences, always, and friendly, clean, well equipped hotel destinations.
We stayed at this hotel for 3 nights with family/friends. Driving up to hotel we were a bit hesitant. To our surprise we all really liked the hotel. Very cozy rooms, good size. The restaurant had good food and pool area was also nice! Just wished there was an elevator and better a/c in hallways/stairwells.
We stayed in the Lord and Lady room because staying in a themed hotel room has been on my bucket list. It was fantastic!!!!! Sleeping in the rolls-royce was surprisingly very very comfortable. I can't wait to go back!
Very clean rooms / hotel. Staff was very pleasant and helpful. I would 100% stay at this hotel again. We arrived very late on a Thursday night and were able to sleep in the next morning. They hotel is nice and quiet and accommodating.
I would recommend this hotel. The pool area was great for relaxing or swimming. The wait staff at the bar were very attentive. The hotel was tastefully decorated, the beds comfortable and our room was very clean and that is one of the things I look for.
Lovely hotel just off the highway..... well maintained, pleasant staff and restaurant/bar area decor very relaxing..... the only downfall was during breakfast buffet there were some people walking, laughing, talking over the food without masks on.... was not told by staff that masks should only be removed when sitting and eating...... did mention it but nothing done..... too many variances of Covid to not be too careful.....
Thoroughly enjoyed our stay. Comfortable and spacious room, with all the amenities and speedy internet. Helpful staff all round. Nice size swimming pool and you don't have to reserve the time you go in. Appetising breakfast, diverse food, but no cheese. Good food at the restaurant, well priced. Wine is good, selection of beers could be better.
Yes, there really is a working electric fireplace in your room. Faux brick wall, mantle, hearth, Americana art and all. It seems apropos for a Swiss chalet theme, but not appreciated enough on a hot summer's day. The theme is seamless inside and out, with lovely landscaping and a cozy atmosphere in the decorating touches. The room felt a little small. There is no way someone can walk between the bed and the chair when someone is sitting at the desk. There is a lot of pine from the four-poster bed to the trim. Very country Swiss! There was also no vanity space in the bathroom with a pedestal sink and no counter. We would have loved to spend more time here and enjoy the pool. Breakfast was unbelievably wonderful! It felt like a touch of normalcy with lots of hot item choices - scrambled eggs, several meats, baked beans, waffles. Plus cold items with freshly cut fruit as the highlight. The breakfast area was divided up so that social distancing could happen, and tables and booths were well spaced. Staff were readily available to clean, stock and direct traffic. We arrived late evening, so staff at check-in may have been tired. Efficiency is appreciated, but a little warmth would feel more welcoming.
They are trying for a Swiss fantasy village vibe. Instead, the rooms look like a 90s rec room. Our room had been recently recarpeted, but it still looked like it was right out of the 90s, I don't know how they managed to find such dated looking carpeting!!! The bathroom was newly renovated and fresh looking. Overall, decently clean. No TV remote in the room, internet was fine. We were Shocked that there was a buffet as the only breakfast option. When we booked, (a week earlier) it was breakfast to go, which is also what the sign in the lobby said at check-in. Instead, we had to join the other people serving ourselves from the buffet. No distancing. We chose to go back to our room rather than eat at a booth in the restaurant. Food was as expected, scrambled eggs, sausage, potatoes, waffles, yogurt. Slightly cold, pretty bland. Typical hotel breakfast. We must have had the same receptionist at checkin as others have mentioned. She certainly did not seem happy to have us there or willing to offer any information. We stayed on points, but would have been more upset if we paid cash. Overall, I'll try somewhere else next time I stay in Kingston.
We stayed in the Space room with our 2 out of 3 kids and could not be happier! The kids loved sleeping in the spaceship, and we didn't mind sleeping in recliners. Why they don't market to families for these fantasy suites is beyond me...missing the market on them for sure!!! The pool need to be refinished, but doesn't stop anyone from enjoying a dip and who would mind with bar/ restaurant service poolside? All in all, a great location, friendly staff, food was excellent, service was excellent and the breakfast was great! I will come again!
Booked two KIng rooms which came with fireplaces, Rooms are nice, clean and somewhat upgraded, Beds were comfortable but pillows could be updated, It has an outdoor pool and it looked pretty clean. The bar closes at 9pm on the weekend which i didn't quite figure out but there is a mini fridge in your room so you can store drinks in there, Staff were very nice and the breakfast bag hit the spot. We'll be back.
Or room was very clean and comfortable; the inclusive breakfast was good and the staff were all very helpful. The pool was lovely. The only downside was that Bistro Stefan was closed (one of our favorites) . We'd stay here again in a heartbeat.
We stayed for 2 nights, but checked out early. We were going to stay 3 nights, but had a bad experience. Got bit on upper left thigh, buttocks and neck while sleeping. I reported to Manager, but she didn't care or try to rectify. My husband took pics for proof.
The woman who runs the desk in the morning was bar none the crabbiest person I have ever met in a service industry position. Everything was an imposition and she would not bend in the slightest. The pet policy is ridiculous and not explained at booking. They expect you to be with your pet at ALL times. This was modifying by a more helpful staff. During Covid the free breakfast was carboard copy of McDonald's breakfast - stale tasteless and cold. Bring your own pillows, the ones in the room are blocks off cut up foam in a case and actively interfere with sleep
We loved our stay at tranquility base. The room itself was very unique, the bed was VERY comfortable, and it was very quiet and intimate. The service of the hotel itself was just ok, we left our dishes in the hallway to be picked up and they remained there until we checked out. The breakfast was also incredible disappointing considering we paid a lot to stay in a suit. I understand during covid, you have to make it work but I thought it was very cheap and the quality was not good. Vouchers for the the restaurant or a nearby brunch spot would have been better. The gentleman at the front desk was extremely caring and accommodating and made the beginning and end of our trip very memorable.
I arrive on check was forced to sign an additional rules for our dog. The woman at front desk did not care about me or my pet, This dog is very well behaved for her age and helps us sleep do to are anxiety. Plus they charge and extra 30 dollars for pet. This was not my first time here but mostly our last.
Stayed here to have a quiet getaway. The rooms are beautiful with charming rustic touches. There is a fireplace in every room. The fantasy suites are all amazing!! I stayed in the Northern Lights suite and loved every second of my stay. The hot tub was deeper then I expected and was exactly what I needed. The fantasy suites come with a bottle of sparkling wine and chocolate dipped strawberries. Ordered room service from Tom's, one of the on-site restaurants, and was not disappointed!! I can't wait to come visit again!!
We stayed in the Fantasy Suite - Lord and Lady. What a quirky, cool and comfortable room and experience it was. Would recommend if you are looking for something a little different. Close to restaurants and stores. Was quiet and relaxing. Can't wait to go stay there again. Looking forward to trying the other fantasy suites as well.
The room was neat, but the novelty wore off within about an hour. Would be fun for a kids birthday party though. TV was awful, only cable with terrible channel selection. The room was clean. Bed was way too soft, not very comfortable.
We stayed in the space room for my partners birthday and it was amazing!! So worth the money and a great experience. The room was kept very clean and the decor was awesome. Even got a free Mars bar with the room!
Beautiful room, had a free bottle of wine that was delicious, whirl pool tub was fantastic, bed was comfortable absolutely loved the room and the decor definitely would book this room again anytime!!!
My boyfriend and I stayed here recently. We did one night in the Tranquility Base Fantasy Suite. Front desk was kind and had our room ready upon arrival with champagne and chocolate covered strawberries. The room is AMAZING. It was so cool! We are going to try all of the fantasy suites. Such a nice mini getaway. We will be back!!
We stayed here for 5 nights in these difficult covid times. The take out/room service for supper was very good. The bag-breakfast was ready for us in the morning, a hot sandwich or croissant, fruit, juice water, yogurt, food bar, was very good. But the best thing about this hotel is the staff. They went out of their way to make us comfortable. . My only suggestion is to take a firestick if you want entertainment The cable service was great if you were into sports, news or children's programs. I highly recommend this hotel.
We went for a 60th surprise birthday and we were well taken care of. This hotel never disappoints. They always go above and beyond what my expectations are. Have been going to this facility for the past 8 years and cant wait to go back again. The rooms are quaint and rustic not like normal rooms. Every room have a fireplace. The jacuzzi rooms are amazing and if you want a real treat get a fantasy suite. Like I say I cant say enough about this place. In the summer there is a pool as well
The rooms are fantastic. The fireplace is always a treat. I've stayed a few times here in the last few months. This was the first time here with my wife. She absolutely loved the room's atmosphere and decor.
Booked for 116$ on BW reservation line. Managed to check in early a bit past noon. Was provided a room on second floor. It was cozy, very nice with wooden frames, fireplace (with fake flames on a timer), fridge, lcd TV, confortable desk chair, double bed, good WiFi. Bathroom was a bit small, but surprised by the double shower head. Gym was closed due to covid. The on-site restaurant was open for lunch and dinner. Breakfast was a bit disappointing, only a croissant with jam, a juice and a fruit. Nothing else. Plenty of parking.
I always love staying at the Fireside Inn. The beds are SO comfortable, rooms are always VERY clean (especially nice during the pandemic) and having a restaurant on site is very helpful. The fireplaces are just the icing on the cake and make for a relaxing atmosphere in the room.
The Flights of Fantasy Room was like being pampered and on vacation without being on vacation. The dry sauna and hot tub was a wonderful experience. I wish I had a bathroom like this one at home. Keep up the good work on maintaining the relaxing experience.
Excellent staff (front desk clerk, wait staff at both restaurants, cleaning staff - all made our stay delightful. Extremely clean room Restaurant food 5/5 Breakfast 1/5 - could do much better, even for a go bag - it was really awful Fantasy room - excellent total environment TV - small, basic cable - pretty pitiful (no movie purchase options, no streaming capabilities Wifi - free but slow Parking - free and close to rooms Would we go back - definitely, but will speak to manager for a discount since we cannot eat the pure sugary go bag breakfast which is supposed to be included with the room. Seeing as they serve people lunch and dinner, they should be able to serve their clients a hot breakfast containing more the just sugar..
I wanted to meet up with a friend from highschool so we treated ourselves to a staycation for a night. I loved the fireplace in the standard room and the bathroom products didnt dry out my hair like most hotel shampoos do. The man at checkin was awesome and set the mood for our night bu being friendly and hospitable and even recommended a place to have dinner when i mentioned I was feeling hungry. I am extremely pleased with all of the amenities and how my stay turned out. Thanks!
This Lord and Lady room has beautiful decor. We felt like we were in a castle. The room was huge and had all amenities needed. The bed was so comfy, the whirlpool tub was very big, there is even a DVD player in the room.
The detail of this room is magnificent, it must have cost a pretty penny to construct when it was made. The “spaceship” bed has different light settings that illuminate the edges and the stairwells. There are places where amethyst crystal clusters are illuminated in sections of the wall. The TV area has two fully reclining chairs, great for relaxing (but not cuddling.) You will surely be wowed when you enter the room, and perhaps again when you go to sleep with an astronaut hovering outside the bedship. There are some things that you might also find a tad underwhelming. Although there are 4 TV's in the room, they were are quite dated and the picture wasn't very clear (maybe even just replacing main TV would have been a good idea.) There are areas that the wallpaper is peeling, some lights on stairs aren't working, and coffee table is in bad shape. Upon entering you are presented with chocolate strawberries and a decent blush wine. The strawberries weren't fresh though to the point where they looked shrivelled and we debated just tossing them... I get that Covid is hurting businesses, but it's sometimes the little things that go a long way. Room cost was $350 plus tax per night. Came with a bagged lunch that I wasn't keen on because it had unhealthy mains such as Otis spunkmeyer danishes, and high sugar granola bars. Would have preferred a healthier option. Does come with an apple or an orange though. Again, Covid misfortune, but I just feel the choices of the bagged lunch fell flat for me. Yes I'm picking a bit, but still rated the experience 4 stars because the room really is “out of this world!” Staff seemed nice and hotel felt cozy. I would most likely return to another themed room in the future.
We visit Kingston about once a year because there's so much history to discover in this part of the Province. We don't bother to check out other hotels anymore because we really enjoy this B-W. Friendly, clean, comfortable and cozy. A huge added plus are the two excellent restaurants accessed from the lobby.
Really like this hotel, from the warmth of the rooms to staff that I recognize from previous visits. I really like the fireplace, and 4 poster bed. Would love to try one of their fantasy suites sometime.
Dated and a bit dark, but comfortable hotel close to downtown Kingston. It was peaceful and served our needs. There was free parking close to our rooms. The hotel staff were pleasant and allowe us to check in early, which was a bonus.
Ive stayed here many times. Friendly service, cozy rooms, and good value for the room. I'll travel the extra 60 minutes to stay here, instead of brockville or belleville. Good food at restaurant. Even with the covid19 pandemic, its a place i look forward to stsying at.
My husband and I stayed at the Best Western Fireside Inn in August. Yes, the decor might be considered "rustic" to some, but we found it to be cozy and very clean. We had a suite with a separate bedroom, a hot tub and a living room with a firelace. To our surprise, we found a bottle of wine and chocolate covered strawberries in our room, upon arrival. We did not expect that at all. You could not ask for a more comfortable bed.. and my husband is very fussy. We had dinner in the restaurant on the main floor, and I had the best nachos I've ever eaten. The staff was most hospitable and friendly. The location was great for us too. They are situated beside a grocery store, so when we wanted snacks and drinks, we simply walked over to the store. We did not swim, but the pool looked clean and inviting. The only drawback was due to Covid, they did not offer the free buffet breakfast. Instead, you get a grab bag with an apple, orange juice, a danish and a granola bar. I really missed the free breakfast, but what can you do. Overall, we had a great night and a great nights sleep. I would definitely recommend the BWFI in Kingston and I can't wait to go back.
Love coming here. Sales manager (sorry didn't get her name) and Haley are incredible assets to the company. Great service that makes me want to come back whenever we pass through Kingston. Incredible team over all.
The check in clerk, Stefan was friendly, knowledgeable and efficient. In the morning the check out clerk, Haylie was equally great. We further met 2 other staff members in the parking lot and they were great to talk to as well, great staff makes a stay so enjoyable. The rooms were uniquely decorated as if its a cottage, gas fire place brown crown molding, old books on a shelf. The beds were very comfortable lots of pillows, clean,. Only negative was the fridge in the room was so small could only get a couple of drinks in. Overall a great stay.
Very clean, quaint hotel! Decorated in a Bavarian theme with wood furnishings and outdoor flowers everywhere. Staff members responsible for keeping the property clean took great pride in their work. (I watched a staff member pick up used cigarette butts outside of one of the entrances) The rooms are well designed with some creative pieces of furniture and storage. Breakfast does come in a bag, but with the restrictions in place, it was fine. There is a Food Basics right next door if you feel you need to enhance what is in it. We asked about a bike route at the front desk, we received excellent directions to Lake Ontario Park and biked along the lake shore all afternoon. We didn't eat at the outdoor patio, but it was always quite full when it was open...must have been good! The pool area was clean and had some tables and chairs. We loved our weekend in Kingston and are coming back in the fall again. Definitely staying here!
This hotel is on COVID restrictions and housekeeping does not clean the rooms. Clean towels are available at the front desk and a breakfast packed bag comes too. The pool and location are the major draw for this facility. I would like to say that the night clerk was the absolute best here. Hailey made the stay much more enjoyable with her attentiveness and friendly attitude. I hope the manager recognizes this as she makes up for the property drawbacks. I would definitely stay again but I would ask for a mattress with more support. Thank you Hailey!
After being confined for so long, we had to get away, We stayed before at the Fireside Inn and I must say it is still a real treat to come and enjoy their exceptionally good food. The rooms are super clean and nicely decorated, The beds are very comfortable. Most of all the staff is friendly. We highly recommend this hotel for a memorable getaway.
This hotel is 1970. The room AC worked extremely well. And the staff where all nice and trying their best. As for the stay, bed was uncomfortable and beyond old. Pillows was 1-2” think with no give; felt like feet above head laying down. The books in room 30-40 years old. Opened room door, smelled like opening a cottage that had been sitting for a year. Would not recommend this hotel if you are looking for anything under 20-40 years old. The bed was pine, and all room decor was also pine; old pine.
The room was extremely clean and fresh, wifi access was simple and room was comfortable. Selection of tea in room was excellent however the coffee was horrible. Grab and go breakfast was good under the circumstances, more choices would have been better.
We stayed for one night and it was not quite as good as most of the reviews. The location is fine as it is near lots of restaurants, but the room didn't provide a good night's sleep. This was mainly due to the heat and cooling system needing to be alternated to get the right temperature. The AC had been set at too low when we arrived. There was also a night light near the door that was too bright and lit up the room too much. I also found the mattress to be a little hard for my liking. The outdoor pool was nice and warm and the breakfast to go was fine. But due to our sleeping difficulties, I don't think that I would stay here again.
Start of trip to help move one of our children to new city. Clean, quiet room. All services worked well. No surprises -just what i was looking for. Was able to get a good nights sleep, and start the moving experience well rested.
We have stayed in 3 of the Fantasy Suites and the Northern lights room in the past year and loved all of them. Highly recommend them for a great little couples get away. The staff if absolutely amazing. The hotel and pool are very clean. The restaurants are fabulous. The manager Haley is exceptional she really goes above and beyond to make her customers happy. Can't wait for our next stay :)
my wife and I had 1 of the fantasy suites for our anniversary. For the time and situation of covid-19 we were very pleased with our stay. The room was a 2 story space themed room. It was very well setup.
overall this is a very clean hotel with large rooms. It was very quiet offering a good nights sleep. There is also a complimentary breakfast offering fruit, muffins, toast, yogurt etc. Not extensive, but enough to get your day started. The decor is a tad dated but not really a big issue.
Check in was a breeze. We checked out our room first , then went directly to Tom's Place for a drink and some food. The room was small but comfortable. Really small bathroom, nothing for counter space. Comfy bed. Toms Place was really good. The complimentary breakfast is a typical , 'hotel,not very appealing at all' type breakfast. Skip it if you can. Wait staff at both toms and breakfast were very friendly.
The fantasy suites at this hotel are a great way to take a mini vacation if you're local, or make your travels more interesting if you're from out of town. The staff are exemplary, and with two dining establishments in the building, you don't have to go far for delicious food if you're looking to settle in and relax.
This was our first time staying in Fantasy suites. We plan to stay at least once a year. So romantic and the complimentry champagne and strawberrys where such a nice touch. The hot tub was incredible and the room neat and clean when we entered. Thank you for a great Valentines stay..
This time last year my family found out my mom had cancer and was rushed to KGH. My whole family has worked for the BW Cobourg and the BW Fireside Management and staff went above and beyond to make a difficult time for our family less stressful. So I will always return to the Fireside Inn when I stay in Kingston.
The staff are always friendly and wanting to help. Excellent value for the price. Have been coming here for eight years and will always come here when I'm in Kingston for any reason. Close to all the sites in town
The hotel was very clean, the room was wonderful big comfortable bed, lots of pillows, the fire place was nice and cozy. The suite was a very nice size with a livingroom separate bedroom and nice big bathroom. The hotel staff were all very friendly and helpful. We love staying at the fireside inn, it's never been a bad experience for us. Nice for a quick stay or nice romantic evening.
The Best Western Fireside in Kingston looks lovely from the outside. The lobby is small, but clean and well organized. The front desk staff was friendly and knowledgeable. Our room was clean and comfortable, but getting tired... Small updates have been done, but it's time to update the larger furniture and over-all decor of the room. My boyfriend enjoyed the free breakfast but unfortunately I was unable to enjoy it as I was too late - I arrived 5 minutes before they closed breakfast and was told I couldn't eat because I was too late. I did eventually get a coffee. For the same price, I will probably stay in a newer hotel in the downtown next time.
amazing and comfy hotel with helpful staff and awesome breakfast, everything was clean, pool on site, voucher for dinner in restaurant in the same house. 2 restaurants are located in the same house. very recommendable
This hotel is very reliable. The staff are always very nice and the rooms spotlessly clean and nice. It has a rustic feel with the fireplaces in every room - very peaceful and great to relax. The whirlpool suites are huge - the tub is the largest one I have seen in a hotel room. Breakfast is always good. I stay here several times a year and am never disappointed.
Walking into the room, the bathroom is separated from the rest of the Suzy Wong Suite by the moon door. This set the atmosphere of a very comfortable stay in a very luxurious room which includes a Jacuzzi, a fireplace, and lots of space to just relax and enjoy. Location is not downtown, but quite central to everything with no more than a 15 minute drive. Highly recommend.
Always an excellent place to stay. Very quiet and relaxing. Beautifully appointed. Lots of incredible woodworking. Old time feel. Very clean. Tom's place is a pub with a mountain lodge feel, real wood fireplace, incredibly friendly service. Bistro Stefans has more of an upscale feel, great food, and excellent service. You wouldn't go wrong in either place. This trip we stayed in the Northern Lights suite. Very nice, great to have your own personal hot tub. We have stayed in and toured other rooms, all are very nice and the decor lends to the relaxing feel. You could spend your whole trip here without leaving the property or it's just a very reasonable can ride to the waterfront downtown area. We have already booked a return trip for this summer, but I'm sure we'll be back before then l. I can't say enough about the friendly service, great job by all making us feel welcome and at home.
Hotel is enjoyable as a get away Stay away from room 203 Above the garbage area Issue is noise as they finish at night The fireplace in all rooms is comforting Please remove the master switch The fireplace is on a timer When we turned off the lights The fireplace went off
We stayed in the fantasy rooms. The space one and the balloon one. They are very cool. The balloon room was fancier and better appointed than the space room but my 5 year old boy thought it was amazing. The service was great and toms bar was just lovely. Food was great there. We really enjoyed our stay. The only thing that took away from a 5 star review was breakfast. It was dry and not very nice.
John and his team do exceptional work and it is felt throughout the property as staff is very friendly, courteous and look like they really want to work there. Bed is extremely comfortable, food is great and ambiance very cozy! We'll be back again. Thanks!
As a getaway, it was perfect! The staff was friendly and helpful. We wanted a quiet, restful night. The fireplace and jacuzzi was just what was needed. We will be back for our wedding anniversary in May!
I had a free night. This hotel upgraded us to the whirlpool suite. Beautiful. Some of the wallpaper looked out dated, but you could tell everything else was modern. Our bathroom had some mouthwash wrappers on the floor of the bathroom, but other than that the place was clean. It was a fabulous night, and we plan to bring the kids next time. The place has a cabin in the woods feel.
We were traveling to Canada from the US for the first time in years. We chose this Best Western because it was close to Queen's University which was our destination and were not disappointed. It was 10 minutes from where we needed to be .. close to a lot of stores and necessities. Aside from receiving good value for what we paid, their customer service was top notch. There wasn't a single staff member who wasn't helpful, friendly, or very accommodating to any need. We had a standard room with two beds and the added fireplace was a nice addition to a clean and welcoming environment. The rooms have very nice décor which is noticeable throughout the entire hotel. The bathroom had two adjustable shower heads which was a nice feature you don't often see in hotels. The breakfast that's included in more than your standard complimentary breakfast .. a complete buffet with a variety of choices. We didn't try either restaurant that's part of the hotel but one was full both nights and had a wait to get in so that told it was obviously good. Only down side was the room didn't have a microwave and we had food to heat up both nights we were there. The staff was helpful though as we brought it to the front and they heated it in the kitchen. This was not a deal breaker though, but would be a nice added feature to the rooms. Overall, a really good experience and would recommend this hotel for anyone staying in the area. We would certainly stay again if close by.
We always stay at the Best Western Fireside when we are in Kingston - always stop for a drink and snack in the friendly little bar and eat in the dining room which is excellent. The rooms are very comfortable and we always get a good night's sleep. Pet friendly too, which is important for us!
This was always our "go to place" when visiting Kingston but this time was disappointing. Booked jacuzzi and usually receive a bottle of wine and a breakfast in your room option...ordering of the menu...but were told that because we booked online (through best western website even!) that we didn't qualify for it. Never informed of this before. Very disappointing! Room could have had more attention to cleaning detail too.
My husband and I have stayed at this hotel on several occasions. This time we were particularly impressed with the service and kindness of the man on the desk who organized a room for us in the late evening. We had spent hours in the emergency department of Kingston General Hospital and were exhausted. We were given a lovely room and charged the hospital rate for it. This same man remembered us the following morning and was solicitous and caring.
I normally don't like chain hotels, I was nervous when a family member wanted to book here but I was very pleasantly surprised. From the warm greetings at reception - who are also very good at providing any needed information, all the way to the amazing restaurants (Tom's is good for the end of day drinks and desserts, Stefan's is where you find your breakfast in the morning) I can't find anything negative to say about the hotel at all. If you are not travelling by car, you will have to rely on local transit (the #4 Bus and the 601 express both go by the hotel), or you will have to rely on cabs. You could probably walk here from the train station on a nice sunny day in the summer. It seems to be a very nice city to get around too, and we look forward to coming back the Best Western in the summer time - when it's warmer
The Fantasy Suites are a cool experience. Very affordable too. We stayed in the ‘Northern Lights' room with a private hot tub. Highly recommend this hotel. Tom's Place is the in-house lounge. Sink into a wing-backed chair and soak up the British-pub style ambiance.
I go there for business purposes for the last couple of years and always meet and exceed expectations. They also have a electric car charger which comes handy! Another good thing is that there are two excellent places to eat within the hotel.
Always friendly and welcoming! The rooms are always very clean. The breakfast is really good and have lost of variety of foods! It's in a good location and we have been going to this Best Western Fireside Inn for many years and we plan on going back for many more.
Much nicer than the delta on the waterfront and bw does not charge for parking. Location isn't near the hub. Carpet in rooms I never liked. Food is good in the bistro high level of service. Exercise room needs some updates.
The atmosphere was very cosy and the staff attentive. Excellent hot breakfast with lots of choices...fresh eggs, sausages and homefries, waffles, plus cereals and etc. The room had a fireplace with a large sitting area. The place felt like home with its décor.
Best Western (Fireside Inn) Kingston is always a great stay for me. I have stayed over 20 times throughout the years. Whenever I show up they still great me with a smile and recognize that I am a loyal customer and thank me every time I stay there. They have always gone the extra mile for me when I stay there.
We had 2 memorable nights in Tranquility base room at the fireside inn.2 great meals in the onsite restaurants along with excellent service .The place was very clean and the staff very friendly.We have booked our next stay there already in one of the other Fantasy suites.We highly recommend.
Older motel with so much ch character it should be on your where to stay list. So cozy in every way. Food in the casual lounge was excellent. Don't let the older look and low pricing scare you off. I will definitely stay here again and recommend to anyone looking for a charming place to stay
Great hotel ... sorry we were only there one night. Beautifully clean room with a hunting lodge feel to it. Loved the fireplace in the room. Restaurant and dining room were gorgeous ... so many small details like the birds in the ceiling mouldings. Breakfast was good.
Excellent service, convenient location for amenities. Both restaurants were excellent; we even went back there for lunch on our way home after our meetings at another location. Want to come back with my family!!
It's always a pleasure to come back to Kingston and stay at the Fireside Inn. I have to pick up the right nights to do so to keep prices reasonable. Clean rooms, great breakfast, nice people and very efficient check-in check-out. I won't call it my second home, but it's a "feel good" hotel.
As promised the fireplace was in the room, which created a nice atmosphere. The bed is comfortable. I liked the double shower head. The couch and coffee table have seen better days and it felt a bit dated. No elevator, it is an INN. Breakfast was ok.
Clean hotel rooms, comfortable beds! Good breakfast. Missed out on the oysters at the bar...my mistake...had to be there before 9 pm, It was to cold for swimming, but will be back in the summer, the pool area looked nice.
My husband and I stayed for 1 night to attend a wedding. We actually loved the room, it was super cute and cozy. The fireplace was a nice touch and the large wooden furniture just made it feel like a cabin. Bed was comfortable and it was nice and quiet, compared to some of the newer hotels where you can hear every little noise from the hallway. Would definitely stay again, it was conveniently located and the check-in process was super easy and the ladies at the desk were super friendly and helpful.
The BW Fireside Inn is a convenient location and from what we saw and experienced is a well maintained facility that is clean, comfortable and quiet. Food and beverage service is available on site and other great food alternatives are only a short drive away.
My wife and I stayed at the fireside inn unfortunately just for one night we would have loved to have-stayed longer. This is a lovely hotel with great staff. Our room was large and clean,had everything we could need , coffee toiletries plenty o fresh soft towels ect. The breakfast was fantastic with loads of choices. The on site restaurant Tom's place was a bonus as well what a lovely place and the food good to boot. We enjoyed in so much I think we will have to go back to Canada just to get to stay here for longer.
We discovered this gem off the 401 last year and have since stayed 3 times when travelling to Ontario. A comfortable, clean welcoming stay for our family. The rooms are cosy, if not a little "countrified" and the breakfast buffet is a great deal!
We so enjoyed our stay and the room was very clean and comfortable. A fireplace and 2 beds and a sofa - what more could you ask for on your anniversary/birthday. I would recommend this place to everyone and will be talking about it for months.
My husband is intrigued by space so as a surprise I booked the Tranquility Base Room. It was so amazing!! An out of this world experience! In our room was a complimentary bottle of wine and chocolate covered strawberries. Even a Mars bar. The whirlpool was big. Lighting in the room set the ambiance. Sleeping in the lunar capsule under the stars in space was cool. It was very quiet and relaxing. It lived up to my expectations and even more!! Staff was friendly and helpful. We ate dinner at Bristo Stefan's. The service was great and the Prime Rib was one of the best I have had. Highly recommend it. Can't wait to go back to stay in another Fantasy Suite.
This hotel is extremely out of date with a smell, especially the bathroom smells of uncleared urine. It is so bad that both of us didn't take a shower which is very unusual for us. We were told our room is at west side. After we parked our car, we saw it is a little stairway to walk to second floor. It is very difficult to carry the luggage's to use the key to open the entrance door. We stayed at many Best Western hotels. I don't believe this hotel carries Best Western standard. The food in the restaurant and the breakfast is nothing to brag about.
Very nice room, comfortable bed, corner fireplace, quality equipment in fitness room, and a particularly welcoming breakfast area. The buffet breakfast is somewhat typical of most hotels, with a nice selection of hot and cold entrees along with the benefit of helpful employees in the dining area, a rarity at most mid-range hotels. A relaxing environment to enjoy breakfast in, without feeling crowded or rushed.
They really did stick with the rustic theme--the room had a "cabiny" feel. There was even a wooden shelf with a carved duck and some old books about Canada. One book was really hysterical. The living/sleeping part of the room was quite generous, but the bathroom was super tiny--it felt crowded with just one person in it. There was also a small fridge in the room, but no microwave. In fact, there was no microwave for any guest to use in the entire facility! In the future, that might be a nice addition for instance for boiling hot water for tea that doesn't have a coffee aftertaste or heating a hot pack. Breakfast choices were many and were protein-friendly.
When we first started going to this room for our anniversary it was a very nice experience. We were just there on the weekend and it was a little disappointing. Room service breakfast is no long included in the package but buffet breakfast is. The potatoes and scrambled eggs were cold and it was not a great breakfast. There use to be a propane fireplace in the room - now it is an electric fireplace that produces no heat (disappointing). Large water stain on ceiling between the hot tub and the fireplace. Just not the nice experience it use to be. Room cost with tax was $440 including tax and in our opinion just not worth the money anymore.
The beauty of a theme fireplace room with hot-tub requires no further explanation. We were pampered from the moment we arrived by staff members who seemed to care; which was a real treat. Although not on the waterfront, this hotel satisfies as advertised.
The positives: all staff were very friendly the beds and pillows were very comfortable the location is good the room on the surface is clean the breakfast is okay The negatives: the TV remote did not work the tv picture was pixilated and distorted the internet was down in the morning all the grout in the tile ceiling and a lot in the tub surround was coated in mould
Love the warm rustic feel of the hotel. The room I had was more than plenty. Clean and comfortable. Hotel staff friendly and willing to help. I've found my go to hotel when I travel to Kingston every month. I highly recommend this hotel!
This property has BEAUTIFUL gardens. The buffet breakfast was, without a doubt, THE best breakfast I have ever had at a Best Western property, and I've been to many. The room was dated, but everything worked well and it was exceptionally clean and quiet. Little extras were noted, such a "real" coffee creamers in the refrigerator rather than the disgusting powdered stuff.
A good deal by Kingston standards. We had a spacious room with a comfortable bed. Dark-hued decor with fireplace would be most inviting in fall or winter. Ample free parking was welcome, given the cramped and pricy parking garages of the downtown Kingston hotels. Heated outdoor pool still open in mid-September was a bonus. Edible full buffet breakfast included. One negative experience: I left an item of clothing worth over $100 in one of the drawers and realized it when I got home. It seems that one of the cleaning staff helped themselves to it. Well, maybe the succeeding guests, but the desk clerk told me over the phone that cleaning staff are instructed to clear all drawers and turn in any usable items to the lost and found. Not a surprise, but it is kind of sad that some people don't get it that the law does not recognize "finders, keepers."
Beautiful hotel with a wonderful lodge decor. Tom's Place a excellent foodie place and pub. The bistro for a nice breakfast buffet complimentary and many choices. Highly recommend this Best Western location
This is a great hotel . Comfortable beds, friendly staff. Both restaurants on the property are very good. The rooms feel like you're at a cottage. The shower heads are awesome as well. I highly recommend.
We were traveling through Canada to Vermont and I wanted a quiet hotel that reviewers found clean and comfortable. I was not disappointed. Because we had traveled all day I also wanted a hotel that had a restaurant on site. The Bistro had excellent food at a reasonable price.
This is by far the "Best" Best Western we have ever stayed at. Beautiful decor and fireplaces in the rooms just add the final touch. Great speedy check in and out. Two restaurant options on site make for an easy dinner choice too.
Right from the check in to the room to the restaurants to the service, we give this hotel a 10 rating. We will be back to stay again when we have more time to explore the city. The outdoor pool was very inviting but it was too cold out to swim, but next time
All rooms have fireplaces! Great location and the restaurant is SO GOOD! I honestly have never been to a better restaurant at a Best Western. I would even go back without staying at the hotel. The dinner special is hands down the best value anywhere. We asked why they don't charge more and they said Kingston has a ton of competition. Bistro Stefan is a Kingston favorite for a reason. The food was amazing and I'm a foodie so that's saying a lot. I ordered a martini and it was ON POINT. Back to the hotel, the staff is super friendly and professional. We came for a one night escape for our 1 year wedding anniversary and we will definitely be back. It is only 45 minutes to Three Dog Winery which is open all year and that was great too.
The Best Western Fireside Inn has everything you need for a wonderful travel experience. From the wonderful staff waiting to greet you at the front desk, to the onsite fitness centre, outdoor pool, restaurant and pub/lounge located on site, everyday is taken care of for you. The included buffet breakfast goes way beyond normal hotel fare, and the choices for dinner onsite cover all the bases. Looking for something a little different? Book into a whirlpool suite, which comes complete with a huge private hot tub. Or check into one of the Fantasy Suites, which are each unique and provide a completely different travel experience. Plus you are in Kingston, which is worthy on its own as a fabulous travel destination! Close to the 401 and sopping, this hotel is a wonderful place for a Kingston stay.
Hotel was very nice. Room had 4-poster bed with fireplace. Very comfortable. Restaurants were just off the lobby and very conveniently located. Food was good and great value. Thr French Onion soup was a very hearty meal in itself.
This is our third holiday in Canada and we have been lucky to have stayed in a great selection of hotels. The Fireside Inn in Kingston is another great example. Our budget for hotels is not huge and so we always look for mid-range hotels with solid reviews which is how we picked the Fireside. Easy to find on one of the main streets into Kingston, the hotel has a good sized free car park which always had a space for us. We had a regular king-bed 'fireplace' room which was a very good size. It was clean and tidy - a special mention to the over-bath shower which had two shower heads which made for a really good experience. The room was well equipped and the free wifi was strong throughout. Breakfast was buffet-style and perfectly fine. The hotel has a good sized outdoor swimming pool with seating around it. The hotel was about a 35-40 minute walk into Kingston for us, but there are bus stops nearby if you prefer. Under 5 minutes walk is a 'Food Basics' supermarket which is very handy for bottled water, fruit and any other basics you might need for the in-room fridge. We found Kingston itself to be a lovely lakeside town, and a great base to tour the 1000 Islands. Apart from breakfasts, we didn't eat in the more upmarket Bistro, but we did use Tom's Place bar in the hotel every day for drinks and bar food. We enjoyed Tom's Place very much, it has an easy style and friendly atmosphere. A special mention for two of the staff in Tom's - Diane and Hunter - who were particularly warm hearted company. We were genuinely sad to leave the Fireside, which is about the best compliment we could pay to this super hotel and it's team. Would love to stop at this hotel again someday.
Front desk staff was excellent. King sized bed was too soft, we were sinking....lol. Pool looked good, but did not swim, restaurant bar looked good, breakfast was good, servers at breakfast were very smily.
I love this hotel . Each time I have a reason to go to Kingston area I take it , just to stay in that hotel. The staff is wonderful, the owners are delightful and the decor suits me. It is warm , inviting and comfortable . I haven't stayed in the theme rooms yet but will find a reason to - ? my birthday ??
This is our go to place when in Kingston, for couples they have rooms with jacuzzi tubs, they also have fantasy rooms, we have used both types of rooms in the past years and they are amazing. There standard rooms are large in size, with beds and couch area, with plenty of room to hang clothes or put in dresser. The hotel is quiet, extremely clean and 5 minutes from downtown area.
Clean and cozy rooms with fireplaces. Good and reasonably priced meals at the two on-site restaurants. Easy access to downtown and waterfront. The computers in the business centre was extremely slow. Need to be upgraded to high speed.
Just got back from one night at this hotel. We really enjoyed it. The staff from beginning to end greeted us with smiles and it genuinely appeared they loved their jobs. We arrived early and although our room was not ready they asked for our number and said they would call when it was ready. Honestly I didn't expect a call. Good customer service is hard to come by these days so I just assumed we wouldn't be able to get in earlier than the 3pm check in. It was so nice to have actually gotten a call and we were able to check in a little early. We were already impressed at this point. Breakfast was another highlight. It's complimentary and far better than most breakfasts offered by hotels. Scrambled eggs, ham, sausages, all sorts of breads and muffins, pancakes, fruits, beans, hash browns, etc. I wasn't expecting much since most times hotels offer breakfast it's often bagels, toast, cereals, yogurt, etc and super basic. We thought we would check it out and then likely go out for breakfast like we normally do but we didn't have to. So much selection, we were so impressed. Rooms were clean and comfortable. We would stay here again in the future for sure.
Such a fun room. Too pricey but worth it I think. We payed 600 for 2 nights. Susie Wong Fantasy room. Need a little upgrade though like the toilet flush is broken rusted inside the tank. We are goingback next year and book the Tranquility Base. Food are great specially Tom's Place. Great breakfast at Bistro Stefan. Scrambled egg, waffles,sausage, ham, beans, fruits boiled egg, home fries,bread, coffee and tea. All included in our stay. The staff are nice. Oh they need to put their cover sheet and pillow display cover for a wash it smells like a mans sweat. Other wise we had a lot of fun.
This location really surprised us. We stayed 2 separate nights while dropping off and picking up our daughter from Queen's University. A short drive to the downtown area. I chose it initially because it had an outdoor pool. This hotel is beautiful, cozy, extremely clean and has excellent customer service! The beds are very comfortable. The only negative is the weak wifi. It kept bumping us out.
Stayed here for four days for work and was not very pleased. The only positive thing was the comfortable bed. The bathroom was very tiny, the breakfast area was too small (so much so that we didn't even go for breakfast after the first day) and the tv channel selection was the worse! One day the maintenance guy knocked on our door and literally opened it before I had a chance to answer (within seconds and it's a good thing we were decent!). This hotel is at the bottom of my list when I visit Kingston again!
The fantasy suite hot air balloon room is incredible. Three floors. First floor is a plush bed with a large hot air balloon with a tv inside to watch while laying down. Walls are nice stone work with murals of a village with hot airs balloons. Next floor up nice fireplace and couch. Next floor up, huge clean hot tub, sauna, kitchenette, comfy couch and big screen tv. When the lights are out the balloons glow softly. Stunning! Down side... although clean, carpet is worn. For $500+ a night, there are only two chocolate covered strawberries and the wine is not great. The included breakfast was very substandard, wieners and stale muffins. They should definitely improve the breakfast! Staff is awesome, friendly and welcoming. It is definitely something to do for a romantic night just bring your own wine and snacks and don't expect much for breakfast. I will definitely try other theme rooms. It is a must do couple experience ❤️
We stopped here being everything by the water was booked. Glad it was because this place was us. Old cabin/lodge type place. fireplace(for looks) in room nice and cool ac nice pool. Tome place was great for food. very nice breakfast . Quiet place too. beds were great staff was fantastic, Can say enough of how pleased we were to go here. They have Theme rooms too but a little pricey. Maybe on day we will try one. Highly recommend this one. Larger room made it so comfy and cozy
We have visited Kingston many times over the years with the last 3 staying at the Best Western Fireside. The room, amenities and staff have been lovely. One of the nicest outdoor pool areas yet. The breakfast is plentiful with sever hot items and a great selection. The location is not far from the downtown area and local sites.
My wife and I spent 6 days with the folks at the Best Western Fireside Inn and the only word that comes to mind is Exceptional. We were to be there for only 3 nights and our plans changed due to a rescheduling at the KGH. The event was stressful enough but to add the change of added nights was to say awful. The staff on the front desk pulled out all the stops and made the necessary changes to extend our stay and made us feel so welcome. We can't say enough about all the staff, they were as I have said exceptional.
We stopped here on our way from Niagara to Ottawa to make the drive a little easier, and I'm glad that I'm a Best Western card carrier as this place was a delightful surprise. Our good-sized room featured a comfortable king bed, sitting chair and couch (I was impressed.) as well as a fireplace, which looked nice but it was 33C. The hotel was larger than imagined along with a pool and staff were quite pleasant. The complimentary breakfast was exceptional, offering myriad treats both hot and cold. The location allowed easy access to downtown where we roamed for a few hours, eventually dining at a craft beer restaurant. Yes, we would gladly return.
We booked in advance with our Elite status and were promised a room for 1. No room was ready until 3.NO Elite welcome package. We ate in Tom's Bar to put in time. The room was okay. Lovely four poster king sized bed. No elevator so we had to drag suitcases up the stairs. Fortunately the handicap parking space was right beside the entrance to the second floor. A very good breakfast was included.
I have stayed here several times. On reception, I was welcomed, efficiently checked in and offered an upgrade to one of their "Fantasy Theme Suites", in addition to the always outstanding complimentary buffet breakfast and other perks. I accepted a stay in the "Tranquility Landing" suite, which emulates a lunar landing capsule and moonscape environment. Designed in a former squash court, this three level suite offered a very whimsical yet realistic stay in a bed situated in a full size landing module, with jacuzzi tub....a deep pool on the second level surrounded by moonrock, a main floor fireplace/lounge area and a very generous bathroom. Everything was perfect, includiing the provision of the Mars chocolate bar.....and the floating astronaut stayed in one place. A one of a kind experience, in a facility that understands the meaning of hospitality and valuing repeat clients. Outstanding reception staff, restaurant staff, buffet breakfast and housekeeping. I will return....often.
I have rated this Hotel alot in the last 7 months as we have had to make many trips to Kingston. We have stayed at other motel/hotels in the past and nothing wrong with them. this Hotel goes above and beyond. Very quaint approx. 74 rooms which has suites, fantasy rooms and regular rooms. Rooms are very nice and have alot of character. Every room has a fireplace (electric) which adds to the character. ALL staff is so friendly. I have never had a bad experience with any staff and I have been staying here for the past 5 years. You wont be disappointed. Great value for your stay. Two restaurants on site which is super convenient. Beds are so comfortable and the pillows.....awwwww a little piece of heaven
the hotel was nice and clean. Tom's Place for drinks in the late afternoon was great and Bistro Stefan was an excellent dinner choice. the starters and entre's were all great and came out in a timely fashion. We were not rushed at all and enjoyed our leisurely dinner.
I did a tour of the wineries in Prince Edward County with friends and since hotels were really expensive closer there, we decided to stay in Kingston. I was really happy with the Best Western. Even though I have traveled quite a lot in the past, I had never stayed at a Best Western before. I would go back there in a minute since my stay was a pleasant one. The room was quite spacious. Every room has a fireplace. The bed was really comfortable. The bathroom was spotless!! The wifi was fast and the breakfast good. I read by the pool in the morning and it was quiet. Even though the hotel was fully booked, I never heard anything coming from other rooms or the hallway. The soundproofing is incredible! It was as though I was alone in the world in my room. The only con was that the decor of the room is a bit dated. You can see that it was furnished a while back but since everything is clean, it doesn't matter. I recommend it highly!
We returned once again to the Best Western Fireside Inn in Kingston and had a wonderful visit. We chose to stay in one of their premiere Fantasy Suites, the Flights of Fantasy, a two-story hot air balloon themed room with a jacuzzi tub and a sauna! It is a beautiful room with amazing amenities! The buffet breakfast is always good and the $20 voucher for food and drink at their pub or restaurant helps too. We went to the pub and had a great time. The waitress/bartender was super friendly and the food and drink was fantastic. My wife's cosmopolitans were strong and yummy and my beer was tasty. We look forward to our next visit to Kingston and the Fireside Inn!
I'm a wheelchair user and am used to my accessibility needs being treated as an inconvenience when I travel. I stayed at the Best Western Fireside Inn for one night on short notice when my air conditioner broke and I needed to escape the heat. I had my dog with me, and was impressed by how welcoming and accommodating the staff were - in particular, that they had a takeout option for both dinner and the included breakfast buffet, and that the staff enthusiastically helped carry my food to the room. They were also very welcoming to my dog, who is anxious around strangers, which helped her to calm down and feel more secure. The food was delicious, and prepared with caution (I have a number of food intolerances and it's always a bit of a gamble when I'm not eating at home, but I didn't react at all.)
First time and wont be the last.. Awesome Hotel with a great breakfast Staff was very helpful and nice... The rooms were bigger than I thought and very clean. Not far from downtown and not far from the Mall.... Thank you
The Best Western Fireside Inn is a great hotel option situated about 10 mins. from the Kingston waterfront. Hotel features a great outdoor pool area with food and non-alcoholic beverage service, a hot and cold breakfast with many options to suit all tastes, comfortable rooms, and friendly staff. Definitely consider this hotel for your Kingston stay.
We stayed at the Best Western Fireside Inn and it was a really nice hotel. Everyone from the ladies at the check in desk to the restaurants were so kind and helpful. We loved the swimming pool. It was the perfect way to end a busy day of touring. The breakfast was so good. The waffle maker was a great added touch. I would recommend this hotel if you are visiting the Kingston area.
I was very impressed by the comfort of this hotel room. Warm and relaxing, with details like real ceramic mugs for your morning coffee (as opposed to horrid styrofoam), and creamers waiting in the fridge. The complimentary breakfast was outstanding. Staff all very friendly.
My wife and I stayed 2 nights and it was SUPER-EXCELLENT. Hailey Fournier and all the staff I had contact with were excellent. When we travel to Ontario, we always make this hotel one of our overnight stops. Maybe a total of 5 or 6 nights in the last 4 to 5 years. Keep up the excellent work everyone at Best Western Fireside Inn, Kingston. We definitely plan to continue staying at Fireside Inn on our Ontario trips.
Rooms were very clean. Decor a bit outdated, but all the amenities you could ask for. Bathroom looked like it had possibly had an upgrade recently. Staff very helpful and courteous. 2 restaurants, we ate at Toms for dinner, possibly the best French onion soup we have ever had. Very good portion sizes, reasonable prices. Breakfast was included in the price, hot or cold, buffet style served at the other restaurant in the hotel. We had the hot breakfast, was very good.
Came here for one night to do some sights in Kingston. Have been here previously and have enjoyed each time. Small hiccup at check in but the staff gave us another room to compensate. Very pleased. Would recommend
could not ask for more in accommodation...far above average. The food and the staff again were the best. We revised our trip for a return visit and we were not disappointed. The rooms are exceptional, clean, creative decor, great beds altogether a most pleasant experience.
Very affordable, spacious rooms, all basic comfort is available. Small garden with pool available. Very friendly staff. Privat hotel parking free-of-charge. Also the breakfast is as one would expect. Nothing fancy but a good value stay.
Nice hotel on main road into Kingston. Handy for access to downtown Kingston and easy access to the highway was the main reason we selected this hotel. The staff at reception and in the bar and restaurant were all friendly and very helpful. Nice room on 2nd floor, clean and comfortable, king size bed and fireplace. Breakfast buffet good choice and evening meal in Bistro was excellent. Only downside to our stay was the drunken noise from the room below at 1-30 am which went on so long we had to ask night staff to sort out.
After stopping out the front of two motels in Kingston and driving off because of how “run down “ they looked, we were pleasantly surprised as we drove into the drive way of the Fireside Inn. The exterior looked lovely, clean and welcoming. The best was yet to come. I was greeted by a lovely young lady who told us yes there was availability here. Within a very short time I was booked in, joined the loyalty club and told breakfast was included in the price. She also recommended the dining room for dinner and that was excellent. This hotel was the most friendly and the best of all of our accommodation we booked in Ontario. Thank you Fireside Inn.
The room was comfortable and cozy, there was a good selection of hot breakfast items and the outdoor pool/patio area is lovely. There are lots of trees and you can get drink/food service on the patio.
We stayed room 105 14th may to 28th may 2019 visiting our family..I feel I must finally thank you all for the quality of our stay, I was quite unwell during my stay and am only just recovered,we had a spotlessly clean room,lovely breakfasts,staff in all departments were so kind and helpful..the staff in the bistro particularly helped me when I fell over..again when I left my handbag in the bistro,I hope I can return one day as although I was ill had a wonderful stay thank you Irene and Steve Mulvale..padstow Cornwall UK xXxX
The rooms are a bit dated, but extremely clean. The place feels like a lodge -- the restaurant is great -- good food and drink. I can not ompliment each and every employee ebough. All are very friendly, helpfulo and were very informative. This is a real gem.
we came to this motel in Jan for my husbands birthday , and before we left we booked another fantasy suite for my birthday, We would be going back to this motel again, we love Kingston to shop , first time we had the Lords and Ladies suite, this time we had space one
Would highly recommend for the traveler that doesn't want to spend a lot for a short stay. Staff is extremely friendly and room was spacious and very clean. Shower head was great. Tom's Place had great food and service.
Each time I visit Kingston I stay at the Fireside Inn. The service and hotel are always excellent. Rooms are clean and well appointed (including a fireplace), bed(s) are extremely comfortable and the breakfast brunch is very good. Check in / out is easy. If you want to stay in to dine there is Tom's Place or Bistro Stefan within the hotel. There is ample free parking with easy access to the hotel. While the hotel is part of the Best Western chain it has it's own unique charm.
We stayed 1 night at the Best Western Fireside during our Kingston Getaway. Clean comfortable, friendly staff, good breakfast. Close proximity to the highway, waterfront and tourist attractions such as the Kingston Penitentiary.
Have been to this location several times with the Hifgway of Heroes ride. The location serves as a launching point for the Memorial Ride on Sunday. This is a very nice location. Only two stories high so no elevator but reasonable rates.
We stayed in the Suzy Wong room for one night. We enjoyed the jacuzzi tub, fireplace and how comfortable the bed and pillows were. The sparkling wine, chocolate dipped strawberries, the special dinner menu and dining discount were an added bonusThe hotel staff was friendly and helpful. The food and service at the Bistro was excellent. The lounge was very social. We will definitely stay here again.
We stayed at the Fireside Best Western in Kingston. It was a great experience form start to finish. It has an amazing breakfast that is included. Great spot and it is accessible to everything going on in Kingston.
Simply Excellent. Thus Best Western is really a beautiful Lodge type setting. Toms Place is a wonderful lounge and excels with its menu. Also the Stefan Bistro is the upscale restaurant and both are located attached to this lovely hotel
Stayed here for 6 nights - 1 regular room, one Tranquility base and 4 Northern Lights room. Came here on vacation, never been before, but I will come back to Kingston just because of this place. All rooms were clean and cozy, sleeping in a spaceship was a lot of fun, but I loved the hot tub in the Northern Lights room. Just floating in silence, letting my whole being relax. Very easy to get in and out of, and there were lots of towels. Would suggest the hotel stock queen sized robes for special requests, since 'one-size does not fit all'. In the front lobby, there is a unique bench carved from a tree trunk, that was both comfortable and so beautiful I had to get my picture taken on it. The Toms Place restaurant were quick, friendly and efficient, and the food was tasty. The Bistro Stefan was amazing! I had tender rib-eye steaks with baked potatoes so well cooked the skin was delicious too. The chicken scaloppini was moist and tasted really good, and the veg were cooked correctly, neither mushy nor crunchy, but that happy medium. The double chocolate cheesecake was a wonder. The efficient and friendly staff, from housekeeping to managers, went out of their way to give me a good experience, and explain or help me anytime I needed. What a wonderful home-base for a 1,000 Islands adventure!
I stayed her as part of a visit to Canada so that I could visit lots of family members in Ontario. Not only was the hotel warm and friendly but staff went the extra 2 miles to help me solve major problem. You see, I had left the hotel to journey to Ottawa for the next stage of my trip and when I got to Ottawa I realised I had left my insulin in the ,minibar ‘fridge in my room. After a number of phone calls staff there found the medicine and sent it UPS to me in Ottawa. This was so important and the hotel realised this and went out of their way to find a solution. I am so thankful to them and indeed the organising lady at UPS Kingston for helping me in a desperate situation. They all deserve 5 star ratings
We have been coming to the Fireside for over 25 years . We had dinner in Toms the first night and Stefans the second . Great service , food and very friendly staff . I asked for a map to a local small town and had a goodle map printed by front desk in 5 minutes . Great smile and feels like home
I recently spent a night at Best Western Fireside Inn, Kingston, Ontario for business. It was a very relaxing, enjoyable experience. The location was central to everything in Kingston - and also close to the highway with lots of parking. The room was very spacious and well appointed and the check in was quick and friendly. Best of all was the complimentary hot buffet breakfast. It was a full, healthy meal with scrambled eggs, ham and sausage...with waffles, fruit and cereal for lighter appetites. Overall it was a very enjoyable stay and I would recommend it highly to anyone staying in Kingston.
Great experiance at the hotel. Check in/out was fast. The staff are all friendly, informative, and helpful. The room was clean, the electric fireplace was a nice touch. The king-size bed was very comfortable. Loved the double shower head.
Hotel rooms, in general are very similar, however, what I feel makes a significant difference is the staff. I felt the Fireside Staff were outstanding, we were very happy with our stay. Everyone from the front desk to the cleaning staff were cordial and helpful. The breakfast was very good, rooms were clean and the overall experience was pleasant and relaxing.
Accommodations were clean and tidy. Staff were attentive and pleasant. Very pleased with our stay and will return. For our purpose, the location was convenient and staff were informative as to attractions available in Kingston. I would recommend this hotel to our friends .
Central, clean, secure, cosy. Outgoing personnel in the hotel and the two restaurants. Very quiet, quality for your money. Easy access to everything, and close parking well lit for security purposes for a single person to feel at ease.
It was a lovely stay, The room was clean and nice, ample parking is available, Restaurant and cafe are all at walking distance, The hotel has lots of rooms and nice quite and cozy, The Breakfast is also good and enjoyed the stay.
Was looking for an chalet style experience with a hotel service...there were 2 restaurants connected, so I didnt have to go very far, and the service was great, would definitely recommend to people looking for a mini escape.
The hotel is easily located and has a good location. City center is too far to walk to but parking garages are plenty to find so non issue. Front staff was very helpful and friendly. They really were great. Staff at breakfast was very welcoming too! Breakfast was good. Varied as well, a very nice extra. Room however was quite dated. Slide wind was stuck and took a lot of effort difficult to slide open. Room was dark and stuffy. Pillows were lumpy and flat and in need of replacing. Fireplace in the room is a cozy extra though. Parking is free - a nice plus. Hotel has 2 stories and no elevator (or we missed it).
My work and travels have given me the opportunity to stay in hotels all over the globe. Europe, Asia, North America. And I've stayed in famous locations in Las Vegas, New York, Dubai, London, Paris the list goes on.... But nothing compares to this hotel. As rooms go, the standard ones are without comparison. Now the Fantasy-Suites are without doubt the most fun, soul enriching and a real break from life! And if you think, I've said it all, you'd be wrong. You see building don't speak, they are the framework for a message. And as for this hotel and its staff, they are the ones that gave my wife and I the experience of a life time. The staff here speak the language of yester-year. Welcome, genuine-care, and pride. We'll be back! Thank you for everything.
The hotel was quite nice but a bit outdated in terms of the decorating. Would have liked a larger tub. The tub was very small and not conducive to having a leisurely bath. We had a dog, and the charge was quite a lot. I was surprised as some hotels in the area were free for pets.
We have stayed at this hotel many times. I cant say enough about this place. everything is fantastic. They remember us from one visit to the next. Have not met a staff member who isnt smiling. Toms place is amazing place for drinks and food. We eat there every time we are there. We never leave the hotel. Everything is right there for us to enjoy. You will never be disappointed with this hotel.
Check in experience: Checked in on Sunday night. Asked front desk attendant for restaurant/bar suggestions in downtown Kingston. Fireside Inn restaurant was closed. Cocktail lounge had a 9 pm closing sign on its door and it was nearly 9 pm then. Front desk attendant said she knows the city well and nothing I'm looking for would be open on Sunday night. Later I drove past more than 4 open restaurants/bars with seated patrons visible and with online searches showing later closing times. When I asked for directions to my room the front desk attendant responded by positioning her arm behind her back and pointing to her right. Around back, she said. I asked for a route with an elevator to the second floor. She said there was no elevator available. And there was no offer to get a staff member to help me with the luggage I said was very heavy to haul up flights of stairs. The room: Hints of mustiness. The window had no working apparatus to keep it partially open for fresh air. There was a fair bit of noise from the HVAC system. Poor selection of TV channels. Tiny and old bathroom. Building is vintage 1970's. The room was substandard, in my opinion, and priced higher as compared with several other Best Western's where I had recently stayed in the U.S. and in Canada. Room rates: I'm a loyalty/rewards member and had booked my stay on the Best Western site. The rate was extraordinarily high for that class of hotel in a small city. Pricing appeared not to be in line with the fundamentals of supply and demand. There were about a dozen vehicles in the parking lot at the back of the building when I drove around to try to find an exterior stair case to the second floor after checking in. And it was 9 pm. There were about the same number of parked vehicles the next morning. So I wondered why the member/loyalty rate with tax was in the range of $200. Certainly supply of rooms was far greater than demand. Checkout experience: I had missed the free breakfast. I asked the front desk attendant if I might be able to get a muffin and some fruit to take with me. Despite her objections I explained that would only involve putting cut fruit left over from breakfast in a take out container with a lid and putting it in a bag with a muffin and plastic cutlery. She came back with no cut fruit but with a muffin in a bag along with a banana and one other piece of whole fruit. She shoved the bag at my stomach with her fist leading; stopping just short of making contact with my body. General: It appears that the motel may be a family operation. It celebrated its 45th anniversary in 2017. I'm wondering, because of the disinterest these folks displayed in stimulating repeat business, if grandpa is just about finished with the hotel business.
We had a great stay-very comfortable bed-loved the hot tub and the dinner was excellent-prime rib,cooked just the way we wanted,tender and juicy- and baked potato with sour cream and butter-liked the veggies too. Too full for dessert,The chocolate covered strawberries were so good!The room was nice and clean and smelled fresh! We appreciated the special treats too!
This hotel is like coming HOME. Not that sterile hotel feeling. It's like staying at your grandma's cottage. The only thing missing from a stay here is a cat in your room that greets you as enter your room. :) Older hotel, yes. Well maintained and clean? Resounding YES. This is my Kingston business trip go to.
This is not like other best western. The look is like a cabin, very cozy, even with a fireplace into the room. It is clean and the service good. It also offer a bar/pub and a bistro, both also very “warm”. I would say that is a very good roadside hotel, perfect for cold weather
What an amazing experience. The hotel staff were friendly from the moment we checked in. We ate in Tom's Place the Friday night for dinner and the wait staff was amazing. We didn't wait long to be served or to get our food. Any time we asked a question we had an answer right away. I would definitely recommend Best Western Fireside Inn to anyone travelling to Kingston.
Excellent service, rooms are always clean and well appointed. The lounge is very cozy and great selection of beers, food is exceptional and well priced. Breakfast buffet has a good selection and is always hot
Our room was a wonderful surprise. The bed was so comfortable, the decor outstanding, and the jacuzzi tub was such a wonderful feature. A truly relaxing experience.We stayed in the Norther Lights suite, which was very large, also complete with bath robes, lots of towels,fireplace and relaxing furniture.
took my wife here for a qyuick weekend away , was impressed romantic rooms great service friendly staff clean was a great trip and great weekend,definatly worth a return visit. close to downtown and fort henry
Everytime I go to Kingston, Fireside Inn is my first choice, even if it's not directly downtown. It's not a luxury place, but it's very clean, friendly, welcoming and trustable : youi know what to expect. Breakfast is included and is quite complete, even if I wish they could have some real coffee to wake me up and not some colored water pretending being a coffee. On the other hand, at the restaurant, Prime Rib is one the best I've had in North America.
very nice stay. Staff at check were friendly. Staff in both restaurants were friendly especially the breakfast staff. Our rooms were always made up. Lots of FREE parking not like some other Kingston hotels. I would definitely recommend the Best Western Fireside Inn in Kingston.
This property has great cozy feel! rooms have all you need beds are comfy, staff are all friendly! resturant was equally great will review it in another review! Internet is fast and included. close to everything you need! Thank you Best Western Kingston I will stay here again the next time i am in town. Keep up the great work!
Great location, food and service at the restaurant was excellent. Would recommend this hotel to anyone visiting the Kingston area for the weekend. Very cosy, fireplace in the room was a nice touch to the experience.
The hotel was very clean and staff was very friendly. We had the Jacuzzi suite and it was excellent. The tub was huge. The bed was lovely, a little soft but comfortable. Loved the big shower as well. One complain about the tub is it took over 30 mins to fill and the jets were very powerful and couldn't hear each other talk. The sparkling wine and chocolate covered strawberries were a very nice touch. The breakfast was alright, but I only really like the fruit and waffles. Most of the food in the buffet was a little dried out when we got there. The food at Tom's Place was very good, the drinks though weren't every cold. Read a review that the Caesars were the best, but wasn't satisfied as they weren't cold, but warm. Overall, I would stay at a Best Western again in the future as it was a little pricey.
Just came back from a night in one of the fantasy suites. We had chosen the Suzie Wong suite which was quite nice and spacious. The room had everything you needed and a beautiful Jacuzzi in the room that fit 2 people quite comfortably. My only complaint is that the room could use some updating as in some of the light switches didn't work and twice when filling up the hot tub we ran out of hot water half way through but that could be because we did it at "prime" times when the rest of the hotel would be showering. Neither one of those things took away from what a wonderful room this was. Not sure i would go back and try any of the other rooms but it definitely was worth crossing off the old bucket list.
So several times a year, we drive down to Kingston for a night away and stay at the Best Western Fireside Hotel on a regular basis. This time, we chose a whirlpool suite and they gave us the Executive Suite, Room 301. It was a very nice suite, very spacious with a separate bedroom. So far...a high! Dinner and drinks at Tom's Place were great (as always!) and our server, Victoria, was friendly and cheerful! Another high! The low came when we decided to use the whirlpool in the suite...there was very little water pressure (literally a low) and after half an hour, the tub had only filled halfway...as well, by this point in time, the hot water had run out...another big low! We finally gave up on the whirlpool...disappointing given the cost of the room! While a beautiful room, not sure we would do that again.
The theme rooms or just a plain room. Rest assured that it's a Best Western which means a comfortable place to rest your weary body after a long car trip or a good home base to explore the area from. And how can you beat a fireplace to make it feel like home on a cold night.
Apart from our initial registration problem, we found the hotel was a good one to be at for a weekend. We asked for a quiet room on the ground floor and got that. Unfortunately it was a very long walk down two long hallways from the front desk and restaurants. We should have specified that my husband had walking issues. Our television did not work initially as the batteries in the remote were no longer working. The person on the front desk came and exchanged them. The next morning, however, the remote would not work again. This time we did not bother doing anything about it.
Two convenient restaurants on site. The bistro was closed but thoms place was open. Bed was very comfy and room was clean. Fireplace made it cozy. Reason for a 4 star was that the tub had hair in it. It seemed clean but there was some black hair on the bottom of the tub. We Dident take a shower because we werent sure if it was clean. Other then that it was a good stay. Pet friendly room was a great option.
Great value for money, clean rooms and friendly staff! Close to downtown Kingston, about a 10 minute cab ride. Very central for going out. We stayed in a room that had a fireplace (electric), nice touch.
Really appreciated my queen room for my one-night stay during a snowy, cold January. The fireplace and sofa was so welcome, the bed was comfortable, the decor felt like a chalet environment. Everything was clean and in good working order. Great water pressure, good bathroom. The buffet breakfast was greatly appreciated, and better than many similar. Appreciated the parking close to the building as it was a cold night.
Both the sink and the tub did not drain properly. The decor is old. The lighting was dim. The breakfast that was included was diasappointing, it came off as cheap and would have been better not to have included it in the price.
Clean, comfortable rooms, good restaurants and friendly and accommodating staff. Try the prime rib dip sandwich at Tom's Place, the nachos looked good too. Breakfast was good as well. An elevator would be helpful if you have to cart a lot to your room. I'd stay here again.
The staff were outstanding, very kind and provide great assistance when needed. The lounge staff were great and I provided and additional tip of 20% to the waiter working that evening. The rooms were a bit of an issue, i can hear everything next door, common conversation was easily heard in room 105 so i asked to be moved.
My wife and I stayed in a theme room here called Tranquility Base. It was unbelievable. In room jacuzzi, and done up to imitate sleepng in a lunar capsule on the moon. Seriously. Hey also delivered chocolate covered strawberries and a bottle of sparkling wine to our room. It was definitely different and a lot of fun.
My wife and I were visiting Kingston for the day and checked into a fantasy suite at the Fireside Inn. What can I say - it was one of the nicest rooms we've had the pleasure of staying in. The bottle of sparkling wine and chocolate dipped strawberries was a nice edition but the HUGE hot tub was beyond awesome. It was so large you could of gotten a half dozen or more people in it - but it was our's for the night! The room was large, comfortable, and well appointed. Wifi was solid - the in room fridge had creamers for the coffee maker and there was bottled water at the ready. The staff was friendly, efficient and helpful. We were given a 20$ gift certificate at check-in for the hotel's restaurant/bistro which we took advantage of. Very good meal - excellent server. Breakfast in the morning was buffet style and had everything anyone would want - eggs, sausage, peameal bacon, cereal, fruit, yogurt, waffles, bread products, coffee/tea, juice. Double thumbs up for an excellent quick get away!
Dinner at Bistro Stefan followed by a night's stay in the Suzy Wong Fantasy Suite was absolutely amazing. Highly recommend for local kingstonians for a night away with a special someone or a relaxing getaway for anyone outside the city. Great for all types of travel
Very nice place with an electric fireplace in each room. Very clean and cozy. Breakfast was fantastic. Did not get to sample dinner since was holiday time and lack of staff. Beautiful decor and comfortable bed with great shower. Good location to downtown Kingston. Friendly staff. Would definitely return.
When visiting in the Kingston area, we always stay at the Best Western Fireside Inn. It offers everything you need for a perfect night away. The staff are outstanding, friendly and knowledgeable, and go ou if their way to ensure your stay is exceptional. With a pub and an excellent restaurant on site, there is no need to venture off the property to find a great meal. The breakfast buffet which is included with the stay, is amazing! They also offer Fantasy Suites, as well as rooms that will accommodate dogs travelling with their owners. The hotel is easy walking distance from a local outdoor plaza for anything you might have forgotten to bring along, and there is a grocery store next door as well. The neighbourhood is residential behind the hotel, which offers a great opportunity for walking in a quiet environment.
Great place to stay. Easy to find. 10 minutes from waterfront and downtown. Lobby was cosy, clean and nicely furnished. Tom's place looked very comfortable and cosy. Room was very clean and well furnished. So cosy. Couch in front of an electric fireplace was a real treat. Bathroom was well maintained. Everything worked. Decor is country lodge. Breakfast was included and was standard fare. Good value for the money. I would stay here again.
I now rate this hotel as the BEST HOTEL in Ontario. My wife and I stayed here at the Fireside Inn on an overnight stop en-route to a Toronto Christmas/New Year's visit to family, relatives and friends and this is a most-beautiful hotel. It has a very precious antique/heritage atmosphere. Everything here is a must for anyone looking to stay at a hotel in Kingston, Ontario. Hopefully this 1,000,001% satisfaction comment will bring them more business! Keep up the wonderful work. We were given an upgrade to a MOST BEAUTIFUL room to our surprise. WOW ...... no-matter-what room we get next time, we still plan to stay here. We hope to do a 2- or 3-night stay to enjoy the historic Kingston area and of course this beautiful hotel. Food, atmosphere, and very friendly staff were great as well in the Bistro Stefan Restaurant. We are very anxious for our next visit.
Throughout the years I have had a Best Western membership. We always found that the Best Western chain had the cleanest rooms, the most courteous staff, the best breakfast. However, this Best Western is truly the Best Best Western I have ever had the privilege of staying. You will be more than pleased of all the amenities this place has for you, whether your are traveling by yourself or have your entire family with you!
We have stayed at this hotel many times. Each time we have been more than pleased. So accommodating every stay. Beds comfy. Rooms clean. Lounge staff friendly. Can't say enough about this hotel. It's always our first choice to stay when we go to Kingston.
Stayed for the weekend in the Fantasy Suite “Tranquility Base”. Amazing quiet, calm and relaxed. Just what we were looking for! The food, room service and drinks were excellent. Staff were amazing. Thank you very much!
For the benefit of the hotel staff, some more feedback is justified. Upon entering the restaurant, doors closed automatically and made a very loud sound due to its strong hinge spring. This shocked us. 15-20 seconds later, the restaurant server came out from the kitchen to see what happened. We guess she thought we had slammed the door in order to draw someone's attention, as this could explain why she had greeted us with such a hostile manner. It would therefore be useful to let the server or anyone working in the restaurant to be aware of the strong door hinge and the potential huge noise that it could make. With this knowledge, any future reoccurrence of similar incident will not create unnecessary negative emotion and subsequent misunderstandings. Review made October 10 2018 : “hotel hardware and service are okay but encountered a very unpleasant experience .... A female worker shouted at us rudely " What are you doing here ?" , when we entered the breakfast room about 30 minutes earlier than the opening hour ....” Responded by Cathay, Sales Manager October 12 2018 : “Thank you for taking the time to write this review, and I do apologize for the unpleasant experience, I spoke with the server and you had startled her, hench the shout, they rarely see anyone that early in the restaurant. She does apologize as well. With that said, we do hope that you will return to the hotel.”
We travel to Toronto frequently and have stayed in several hotels just off the highway, none have even come close to the Fireside Inn. Not only was the price more affordable, but the hotel was cosy and welcoming. The lobby was beautifully decorated for Christmas and it really felt like a country "inn". Our room was immaculate and we were surprised by how spacious it was. The fireplace and love seat were a bonus and the bathroom was spotless. We arrived early in the evening and had planned to eat out but the pub in the hotel looked so inviting that we decided to eat there. When we arrived we were told that there would be a 2 hour wait, but the manager quickly offered for us to eat in the dining room and order from the pub menu, which was more suitable for our 3 children. The dining room was great and our server, Danielle was friendly, kind and very accommodating. We had a well priced dinner that came to under 90.00 ( including tax and tip) for the 5 of us. Our complaints were minimal, the room was very warm as others have said, but we just turned on the air and found it comfortable. The pillows are not feather or even foam and were not great- even our boys noticed. Service at checkout was friendly, but could have been more attentive, such as asking about the stay or wishing us safe travels. That being said, The Fireside Inn was an absolute find and we will definitely never stay anywhere else along the 401, or in Kingston for that matter!
This hotel was a comfortable welcoming place to stay and relax away from home. It is close to downtown where shopping, arenas, theatres, and historical sites are a 5min drive away. Room was clean and quiet with a soothing fireplace.
My wife and I were attending an event at the Little Roadhouse on Days Road and needed a place to stay for the night. I discovered I had enough Airmiles to play for the stay so I booked right away. We were not disappointed. Thought a bit dated, the rooms were cozy and extremely clean. The bathroom was spotless, the carpets well vacuumed and even the artificial plants didn't have a spot of dust. The electric fireplace was a nice touch and a cozy spot to sit while we were waiting to head to dinner. My only complaint was the room was blistering hot. The window didn't open so we were forced to run the air on high for our entire stay. It didn't really help. Not sure what the management can do about this, if anything, but future guests are encouraged to bring a small fan. Another great touch was the free breakfast brunch included in our stay ($12.50 value per person). This wasn't a package of stale bagels and weak coffee - this was a buffet that featured every type of breakfast food imaginable including delicious scrambled eggs, a waffle station, fresh juice, yogurt and sausages. Nothing was missed. That said, the vibe of this hotel was wonderful and I'd like to come back when the pool and patio are open. I'd love to enjoy the delicious food of Tom's Place with some open air dining. Highly recommended.
Great value for the price. Very Clean and great breakfast and internet service. Friendly staff. Easy parking. A bit dated but everything works! Two story hotel with stairs only. Should request main floor if mobility issues a concern.
The hotel is older, bed was fantastic, room ok, very clean. Great shower head in the shower! Bathroom is tiny! Tiles at the front door of room were shiny clean. Had dinner at the restaurant, we both ordered the charbroiled grill burger. Sounded so good. It was a formed patty. Harvey's type! Tasted ok but was disappointed! 2 burgers with sides and 2 beer one cocktail was $62.50 Nice ambiance of the dining room. Had breakfast in the morning. It's free and should be! The eggs were dry and grainy, potatoes tasted like soil! Not the best even for free! We've stayed at the best western in Cornwall, so beautiful, and this place does not compare! Overall. It was just OK
I earned a free stay with BW rewards and knowing the weather can be uncertain I chose to use it on the drive home from St. Catharine's. I have stayed at the BW Fireside Inn before. The service and quality of the rooms, restaurant and bar/lounge are always excellent. It is a pleasant, relaxing oasis and the themed rooms are lovely. The staff are friendly and knowledgeable. It is easily accessed from the 401 HWY and minutes from downtown. This is definitely the place to stay in Kingston.
Cozy room with fireplace for ambience. Very clean. Comfortable bed. The staff was very friendly and helpful on check in and in the Bistro the next morning. Breakfast was great and there was a variety to choose from. Express check out is a great idea.
Staff and room great. Super value. Great atmosphere. Enjoyed the fireplace in the room. Bar was very cozy and fun. Bed was very comfortable. Easy to access Hotel from Rt 401.The grounds are well maintained.
An amazing team of staff members who care, professional and friendly. Our friends and my family met in the middle to celebrate our friend's milestone birthday. They came in from Montreal and we came in from Toronto. We couldn't make it in Friday due to a last minute minor surgery for our daughter but I made arrangements with the hotel for my friend's birthday arrival and they executed it flawlessly for me. Thank you so very much. On Saturday, we met up and toured the beautiful city of Kingston. After a full day out, we enjoyed dinner in at Tom's Place at the hotel. A very popular restaurant and lounge. The service was great, the food was fantastic. One of our friends is a wine connoisseur and tested the knowledge of our server and we were impressed! The rooms were fantastic, clean and loved the traditional Canadian Cottage Rustic Cozy charm with fireplace. A lot of great attention to detail. The Breakfast Attendants were so friendly and professional and busy replenishing the buffet breakfast for the guests. Something for everyone. Loved the touch of baked beans. Great service, great rooms great food and beverage. All around, great hotel. Keep up the excellent work! All the employees deserve recognition!
This was a wonderful place to stay. It was not expensive. The rooms were clean and tidy, and even had a special remote control cleanliness bucket denoting its cleanliness which I was impressed by. There is a fireplace which is a lovely. We were able to take our PET along. The fancy restaurant was fantastic. Great food. The Bar type restaurant had a bunch of stuffed animals and mounted fish denoting hunting and fishing enthusiasm, which I could really appreciate even though I do not do these activities. The staff here take great pride in their restaurant and hotel. The service is terrific and the staff are friendly. Do not expect 1,000,000 channels on your television or movies on demand, at least I could not find any, and that is great. The beds were comfortable. The room was very clean. The Decorum was dated but I liked that also. The hallways are narrow. The entrance lobby small but well placed.Great free parking. Overall, I was very satisfied, and would definitely travel here again. This is not a super luxury hotel, and I am happy with that, as I did not have to pay high price to stay here. This hotel was well worth it.
This is not your typical Best Western. I stay at Best Western's a lot and have stayed in them across Canada and throughout the Western US. This property is special. The fireplace in the room is a great touch. The massive king size four poster bed is beautiful and comfy! There are two great looking restaurants. I only ate at Tom's Place, you can see my review of that. The staff is great, they really make you feel like they are there for you which is so important and something that you don't find that often anymore. If ever a Best Western was quaint this is it. I'd stay here again in an instant and even asked the front desk to call my wife and let her know I was extending my trip so I could stay an extra day - that didn't happen but I asked. I hope I'll be back in Kingston soon so I can stay here again.
I usually stay here annually in the whirlpool suite which is awesome with a seperate bedroom. Cozy bed. The service and staff are excellent as is the restaurant; excellent food and our waiter Bruce is awesome.i would recommend this hotel to friends and family.
I stay at the BW Fireside Inn several times a year. The staff is knowledgeable, friendly & efficient. The rooms are free from “hotel orders”, always clean & more than enough comfortable space. Sheets & linens are fresh, clean & modern. The little pub is always busy but never so busy that you can't be seated or enjoy a conversation and if you are into comfy fireplace settings, you'll be relaxed in minutes. Although I am not fond of the food on the pub side, the restaurant & breakfast are both great. During the summer months, the outdoor pool & patio are a hidden gem in the city. Just a short bus or cab ride to the downtown area makes this hotel a bargain, always fairly priced & often much lower than competitors. It's a family run business & I feel at home & welcome with every visit. Cheers!
Stayed here as two couples for two nights and we were all happy. They accommodated us with our rooms being next to each other and were a big help with restaurant recommendations. The included breakfast is really good with some options you don't see in most other hotels. Like fresh sliced tomatoes. An item I usually have to ask for. The rooms are a bit dated in décor but very comfy including the bed and the bathroom is spotless. The most important thing! Staying here again for sure next time I'm in Kingston.
A romantic getaway at one of their fantasy suites. The room was large and spacious but is in need of updates. Stayed two nights, would recommend only one at that rate especially when our room was not cleaned after vacating it for over 4 hours. After we approached the front desk we were told we would have to vacate the room for another 45 mins to an hour to have it done in the early evening. Not impressed
We stayed here last week. The hotel was nice with good breakfast buffet included. We went to Bistro Stefan for dinner and the food was excellent. You get a discount menu if you are staying there. We were considering to stay in one of their theme suites, but the person did not want to let us see them. She only would let us look at some pics. In the end, we stayed in a regular room (CAA had a good discount). Also, we went to the comedy club next door which was lots of fun.
An amazing BW, immaculate, the friendliest staff, absolutely charming good sized rooms, two onsite restaurants serving reasonably priced delicious food, free Wi-Fi, parking and a great breakfast buffet. Also pet friendly if travelling with your fur babies. Can't wait for an occasion to return! Also close to downtown Kingston. A must if in the area!
We love coming here for a weekend getaway. The fireplaces in the room, diningroom and Tom's Place make for a relaxing and cozy atmosphere. The pool in the summer is well set up outside. The meals at Stefan's Bistro are top quality. We love that a buffet breakfast is included.
Front desk staff went above and beyond to book a trip for us the following day, amenities were great and breakfast was good as well. Room was very well decorated and clean, bed was good and the bar and restaurant were very good and the stay was great!
hotel hardware and service are okay but encountered a very unpleasant experience .... A female worker shouted at us rudely " What are you doing here ?" , when we entered the breakfast room about 30 minutes earlier than the opening hour ....
This hotel was in a good location for us on Princess Street. The room was decorated beautifully and was very comfortable. Everything was operational and the hot breakfast in the morning was good and handy.
Very accommodating staff. Good location to watch the women's field hockey team at Queen's University. Check in was quick and easy. Room was clean and ready for us when we arrived. Front desk staff was friendly.
Stayed here after St.Lawrence River cruise, a good distance from the port so took a taxi. Room was clean and very comfortable, great shower. Nice buffet breakfast and free airport shuttle were included. Reasonable on-site restaurant [Tom's Place] for supper. Just be aware that the two-story hotel does not have an elevator.
The stay at this facility overall was nice. We did find the bed much too hard but everything else was very good. The staff was friendly and helpful and the room and common areas were clean and in good shape.
My husband and I had an amazing stay! It was the first stop to our honeymoon and they upgraded us to a whirlpool suite! Everyone was very nice and the rooms were clean and the internet worked great. We are hoping to stay there again one day in the future.
Decor was wood and colonial and the hall ways made us feel like we were on the Titanic due to the amount of hardwood and the narrow hallway. The suite jacuzzi room was large with a mountain chalet feel to it. It was a comfortable enjoyable stay. The Tom's place bar/lounge had great food and staff.
Best Western Fireside Inn is a wonderful hotel. We arrived early, and asked for an early check in, but was told to come back, went back a 2nd time room still not ready. It would have been nice to get a room after a long drive.Great location, close to malls and restaurants. What we liked about it, it was really comfortable and very homey, sort of cottage style, with a fireplace. The room was a decent size which was good because when the rest of our family came they were able to stay in the room with us until their rooms were ready. The bed and pillows were very comfortable so it was a great sleep. There is a mini fridge, flat screen tv, safe, pool,also a menu to order from the in house restaurant. Breakfast was great, enough hot food to choose from.with many other choices. The breakfast staff was very accomodating to whatever your needs were, always replenishing when needed. Front desk staff was very helpful with directions and gave us a tour guide of Kingston with coupons to use (i think her name was Catherine, not sure thanks). This is one of the better Best Westerns we have stayed at We were able to take photos outside, nice backdrop scenery at the front. During check out, the young man was very courteous, and actually knew we were there for a wedding, asked how we enjoyed our time, We all really liked this hotel and would definitely return. This is a redo review and i apologize for giving the wrong rating. Great Hotel!! Highly recommend for an enjoyable stay.
We spent 2 nights at the BW in Kingston. It was a very comfortable stay. With fireside ambiance clean semi updated rooms and pool. Very interesting double shower heads in the updated bathrooms. Narrow hallways lends to the cozy atmosphere. A nice stay.
My wife and I travelled to Kingston recently (Sept, 2018) to enjoy a tour of the Kingston Penitentiary and a 5 hour cruise through the 1000 Islands and Boldt Castle. Our trip included a two night stay at the Best Western Fireside Inn. We've stayed in a few Best Western hotels, but this hotel quickly became one of our favourites. The hotel was clean, the staff were cheerful and welcoming, and the food at the two attached restaurants were excellent. The complementary hot breakfast was very tasty and plentiful. The overall design and feel of the hotel is reminiscent of a northern Ontario, Muskoka setting, with lots of knotty pine and heavy timbers. We had a king size bed perched upon a large four poster bed frame. The mattress was very comfortable. Our room was located on the first floor of the hotel, with our window facing directly onto the pool. We had occasion to walk around the pool, but did not go for a swim (no swim suits with us ;-( The pool did appear clean and inviting, with an average of 6 or 8 people using it at any given time. The hotel is conveniently located about 3 kms from Hwy 401 and only about 25 minutes drive away from Gananoque, where the 1000 Island Cruise is located. For our tour of the Kingston Penitentiary, it was a short 15 minute drive. I really can't say anything negative about the BW Fireside Inn. I was even impressed by the automatic double front doors what opened right up upon our arrival with our luggage. We will definitely return on our next visit to Kingston. Highly recommended!
I can't praise this place enough. My wife and I were celebrating our anniversary. We were upgraded to a whirlpool suite and had a bottle of sparkling wine and chocolate covered strawberries awaiting us. This was unexpected and super nice. The concierge staff was great, very friendly and helpful! The bed was super comfy... we slept like logs! The whirlpool was huge and comfortable. The only criticism: the rooms looks a little dated... very old style, but cozy and comfortable Altogether, an excellent time. I would definitely go back!
Two night stay at a great hotel. We arrived and were greeted by Hailey and Rachel at the front desk for a fast and pleasant checkin. Rooms were real nice and quiet and very comfortable. The complamentry breakfast was outstanding and Tom's Place (bar) was again above expectations. The server Kate made great recommandations and the best Ceaser I have ever had. All in all a great experiance and we plan on returning again soon. No hesitation in recommending this hotel.
Easy to find, appears to have been fairly recently refurbished, two good restaurants in the hotel. Excellent hot breakfast. ***Pet Friendly*** Friendly, helpful staff. Would definitely stay there again!
This is a clean, comfortable property. Very attractive landscaping and well kept pool.The breakfast has improved recently e.g. much better breakfast fruit.Some areas of hotel are rather warm. This hotel provides some areas with accessibility but it lacks an elevator.
We stayed at the Best western Fireside Inn during our trip to kingston trip and stayed in the fantasy suite Tranquility Base. The room is absolutely out of this world for the decor of the room. It was amazing as how realistic it seemed. The room was absolutely fantastic. The bottle of wine and chocolate strawberries that came with the room were a nice added bonus. The room is huge and comes with a nice whirlpool tub. The breakfast buffet the next day was great. Front desk staff were friendly and super helpful. Amazing stay. We will be back to try another fantasy suite
everything great except don't like the idea of not being able to enter my room from outside, especially for walker or wheelchair.The food was excellent, the staff was polite and helpful. rooms were clean we were in need of being close to hospital. this was good for that. very good excellent breakfast.
This is a very nice hotel. Very homey feel to the rooms. Made you feel comfortable and relaxed. We picked this hotel because of what was included, parking, breakfast, and it's close proximity to malls etc. The room was a good size, queen size bed and pillows were very comfortable. Mini fridge available, flat screen tv, in house menu to order from the restaurant. Breakfast was great, hot foods, eggs home fries, sausages, hot cereal, etc. fresh fruit and all the fixings. If you did not see it, just ask the staff. There is also a gym available. There is a restaurant with a lounge, nice decor, comfortable seating. We took pictures outside, the decor was photogenic, very nice background. I would fully recommend this hotel for any length of stay.
Stayed here on our trip to 1000 Islands. Was excited to see they had Fantasy Suites--always wanted to stay in one. We had Tranquility Base--a space lunar lander. Room was fantastic! So realistic looking. Great touch was the sparkling wine and chocolate strawberries waiting by our door. Really enjoyed our stay!
I must admit that I don't typically stay at Best Western, but it was quite literally the only hotel in town with space at 01h00 in the morning as we drove down the 401, so my wife, daughter and I checked in for a very short stay. It was quite overpriced, but that is what happens when you get the last room in a city. Our stay was short, only about 8 hours but the room was surprisingly charming. The decor was different than most hotels and had an old home feel to it. The breakfast was good, although there were no seats in the dining room so we had to sit in a bar across the lobby which was actually probably much more comfortable. We didn't like the animal heads on the walls when we were trying to eat.. My wife and daughter had a difficult time keeping their food down staring at these wall fixtures. Staff was friendly, room was clean. Can't see myself ever going back, however that is more to do with my own personal schedule and travel habits, but for the one night we needed it, things were fine. There was no elevator which was not pleasant dragging baggage up flights of stairs.
This hotel provides all amenities, great dining, and reliable free parking. While not in the center of town, everything is within easy driving distance. We prefer the location from the standpoint that downtown can be noisy. Front desk staff were most helpful and polite. We've stayed in several rooms over the years and all have been most comfortable.
Great hotel; very friendly staff. Breakfast buffet was the best of all -- all items were fresh, and lots of variety. The staff at the buffet were also very accommodating and kept on top of everything. Highly recommend!
This place was just perfect we stayed here three days to tour around the area and sure glad we stayed here room was nice size with two queens beds fireplace pull up couch table we really like the fact they had two restaurants and a outdoor pool made it very nice after exploring all day you just could seat back and relax the rest of the day without worrying about going out to dinner everything right there and also the free breakfast witch was perfect. We will definitely be back again thanks
Our family of four plus our lab mix dog really en;joyed our single night stay. We were en route from Chicago to Maine. The staff was very friendly. We stayed in a two double bed room with fire place and it also had a seating area with a love seat, coffee table, and the fireplace. The hotel was clean, the pool clean, the lounge friendly and food good. The breakfast was filling and served in their restaurant so it was a nice location too. We would have stayed longer if we were staying in the area rather than simply passing through.
"Not great" because it is a bit dated, though maybe in Canada the fantasy rooms work, as well as the stuffed animals in the regular restaurant. The room was a great size, and everything was clean and worked well. The staff members were efficient and pleasant. The pool needs a little help, and I guess so does the entire property. It seems like it needs an upgrade.
We stayed at this BW over the August long weekend which is a busy time for a hotel. However, the staff remained friendly and helpful. The breakfast buffet was well done with something for every morning appetite. We tried the restaurant one night and the food was good with fast efficient service.
Whether you try one of the fantasy rooms or not... this is a hidden gem..we have stayed in both... it is worth every penny.. the food at both restaurants is wonderful...the staff were very helpful..we had a trying situation this past weekend but they did their very best
There's not much to say about it, i just enjoyed every minute of my stay here. I stayed in the NorthernLights Suit and it was amazing! Staff very friendly, the room was clean, the food was good..... Can't wait t'ill next visit!
we stayed here for one night, wish we could have stayed more. Fanastic place and fanstastic people. I will return. Rooms were great, we had a king size bed room with a jacuzzi, Staff was great all around. Great outdoor pool.
Clean and big rooms. Free breakfast and WIFI was great. Staff was friendly and quick to help. Restaurant was very nice. Quick drive to downtown. Pool was nice and warm. Room had a fireplace and two queen beds.
Located a few kilometres from the centre of town, this handsome and well-maintained twentieth-century rustic-themed hotel provided for a comfortable and convenient family stay. Perfection eludes it but at the room tariff it would be hard to do better in this part of the country. The good: courteous and efficient from desk. Spacious and well-appointed guest rooms that carry enough of the rustic theme without overkill. Most things expected were there and they all worked as expected. The beds were comfortable, the linens clean and crisp and we were all able to find pillows that worked for us. The included wifi worked well on all our devices. Breakfast is a well-serviced, better than average, 3-star chain hotel buffet affair. There's plenty of onsite parking in close proximity to one of the hotel's entries. Our grandchildren enjoyed the (seasonal) outdoor swimming pool. The not so good: we had two rooms and both had very small bathrooms. Indeed, a couple square metres of the commodious guestrooms could easily have been donated to the bathrooms with no loss of amenity to the former and to the considerable advantage of the latter. Unoccupied power outlets are at a considerable premium in the rooms so expect to queue up your devices for charging. There was no microwave in either room and the device provided to boil water was infinitely more complex and considerably inferior to a simple kettle – which the hotel apparently could not supply.
Over many years I have made the BEST WESTERN FIRESIDE INN my home away from home in Eastern Ontario. I travel a great deal on business. The team here are genuinely coordinated and savvy about customer service, seamless care, and quality.
Excellent experience, check-in / check-out was very professional. As other reviewers have mentioned the rooms are a little small; however, cozy especially with the fire place in the room. They have a wood lodge atmosphere to them (some people describe this as kitchy). Complimentary hot breakfast was nice (could have had more offerings). Great location off the 401 and situated well for the downtown Kingston attractions.
Stayed overnight, had a lovely large room, couch to sit on, computer desk, lovely bed. Clean, impressive, great staff, great breakfast, my only wish was a sweet pastry. Handicapped book first floor!!!
Good location off highway for stopping through. While the lodge style was kitschy and I imagine fun for kids, all the stuff animal head 'trophies' in the bar/restaurant were off-putting to me. It was also in need of renovations, things seemed very old and tired and not always in a good way. Our room door's deadbolt lock didn't work and the chain lock seemed ineffective (and slightly broken), so even though the door locked when closed it didn't feel very safe although I'm sure it was fine. The breakfast buffet was excellent and the people working at breakfast were very friendly. We didn't know it when we booked, but there are a few fantasy suites, and one of them is like a NASA moon landing (we saw pictures) and totally out of this world, really I've never seen a hotel room like that before.
This was a good place to stay, however, an elevator to the second floor would have been helpful. The hotel was undergoing some work at the front door, so parts of the front were blocked off, however, the lobby and hotel were fine and there is a restaurant that we found to be excellent. Hotel staff very pleasant and helpful.
The hotel was not luxurious, but it clean, comfortable, and the staff that I encountered were very pleasant and professional. Over all, it is a very acceptable and practical choice for business travel.
It's been a long time since we stayed at a hotel that did not have an elevator, so our second-floor room was a bit of a challenge with our luggage. Our room had a fireplace, which would have been lovely if it weren't July. The decor in the hotel is lodge-like, which is interesting in its own way, but definitely not typical these days. We ate at one of the two restaurants on site and had good food. It seemed that the water temperature in the shower was temperature-controlled, which was not quite hot enough for me but fine for my husband. There is an outdoor pool which is completely surrounded by a fence that is not see-though; we did not visit it. Plenty of parking. Location is not close to the downtown area, but was fine for our needs.
Lovely quaint inn,decor is super cute..rooms are very nicely decorated. Toms Place..located in the Inn is a definite must visit. The food is excellent,the decor is awesome! Staff is very friendly and eager to please. No elevator to the second floor so if carrying luggage upstairs,please ask for first floor room!
Had the pleasure of staying one night. Hotel also has good restaurant on the premises. Well appointed room with fireplace. hotel staff were friendly and welcoming. Beds were comfortable with good quality linens.
This used to be the place to stay in Kingston when you wanted a romantic weekend away . It's now so dated and worn looking ! The price does not reflect this as we payed the premium rate we payed years ago when the decor matched the decade we are in .
It is obvious that this owner loves his hotel. Beautiful flowers in window boxes, watered every morning, fabulous rooms made to be like your home, with bookracks filled with books, and a breakfast room that must compare with one of the best in the world. Attention to detail, friendly service in breakfast room, always a smile on their face. When asked who the friendly person is that runs that part of the hotel, I was told he has been running it for more than 20 years, and the hotel has been owned by the same owner for 40 years. It is obvious in the attention to detail. Also extremely dog friendly. I would not hestitate to recommend this hotel to anyone.
We had a magnificent stay at this hotel recently. The hotel its self is very unique as you can tell by looking at photos of it. I have never seen a best western with this look in the past, and I am very glad we decided to stay. We had booked our stay for 1 night using points and upon arrival the very nice lady at the front desk acknowledged our Diamond Select status immediately and even offered us an upgrade to one of their fantasy suites, which was shocking as I almost never receive anything at Best Western hotels, if they acknowledge it at all. So a special thank you to her, you really made our stay. I wish I had her name to mention here. We chose the "Flight Of Fantasy" room as my girlfriend really liked the look of the bed. You enter a special key-card required area to get to the fantasy suites which felt special to begin with. Once we finally found our room we couldn't believe how incredible it looked, the air balloon bed was huge, from the floor to the ceiling. The room had 2 levels with stairs and a fireplace half way up. The upstairs had a couch, a sauna, and a big hot tub. The room was much better than it looked in the photos. The room was a bit dated which is something I have read in other reviews but it does add to the feel of the hotel. Usually I would say it is a negative but in this case I guess I liked it. We didn't receive any chocolate covered strawberries or sparkling wine as other have said they received but that may have just been because we were upgraded, I'm not sure. We will definitely come back to this Best Western and try a different suite next time.
Short and simple. My wife and i stayed at the Best Western Fireside Inn for 2 days. Friendly staff. Clean rooms. Quiet. Nice outdoor pool. This came in handy as the temps. were in the 30's. Good breakfast...included. A 5 to 10 minute drive to the waterfront (downtown). Hotel is a bit dated. Bathrooms are on the smaller side. If ever in Kingston we would stay here without hesitation.
We unknowingly booked the outer space room in the fantasy suite section of the hotel. Aka "Tranquility Base". I thought it was a spa theme haha Anyways, it was so legit and creative; I think kids would love it. Or a even an adult space fan. The room was huge (2 stories) it was clean and comfortable. The bathroom was a little dated but fine over all. Staff was super friendly and helpful. I enjoyed dinner and breakfast at Bistro Stefan, well done I think. Definitely a stay I'll always remember and for good reasons only. Thank you!
Stayed here not long ago, very large room, overlooking a lovely pool, friendly and helpful staff, near to station and airport and not far from downtown, Wonderful breakfast included in price, although evening meal was a let down and expensive.
I stayed one night at this hotel recently, it is only a few kilometres from the Kingston Via Train Station. The hotel is a bit dated and the room had a bit of kitschy grandmother's basement vibe, but it was still very nice and comfortable. There was fireplace in the room, which gave a nice ambience on a the cool evening, the room was clean, the bed was comfortable. The was a sofa and coffee table in the room which made relaxing by the fireplace very easy. There was nice selection for breakfast, it was tasty and the staff were very friendly. I would consider staying in this hotel again, should I find myself in need of an overnight place to stay in Kingston.
We found Fireside to be an excellent choice for BW. The checkin was fast and efficient. The checkin person was very friendly and helpful. She spent time going over the interesting points in Kingston and helped us determine the best sights to see. Our room was excellent and spacious. Plenty of towels and the bed was very good. We would highly recommend this inn.
Quite disappointed in our stay this time. We have stayed at the Fireside Inn on numerous occasions and it certainly isn't what it used to be by any means. Everything now is on the cheap. Two towels. Only enough coffee in the room for one cup of coffee each for two people. No extra blankets. Extremely poor selection of television stations and not high definition. Basic cable package. Breakfast included. Glasses for orange juice and water were the size of shot glasses. Poor selection of bread for toast. Small bowls for fruit salad. Cream for coffee tasted like condensed milk. Coffee was terrible. Added $100.00 charge onto credit cards for incidentals without informing us verbally at checkin or in confirmation email. Not sure I will be going back. Too expensive for what you are receiving.
This is our second time staying at a Best Western and we were not disappointed. Check in was efficient and staff is friendly. There are only 2 floors in this hotel. When I saw it from the outside I thought it was a motel. I was pleasantly surprised. We stayed on the second floor. There are no elevators so if you have mobility issues than your best to stay on the first floor. The whirlpools suites are on that floor. We got 2 keys to our door and you just tap them and they automatically worked. Better than the swiping version. Our room was clean and we stayed in the east entrance. There is an ice machine and vending machine on the floor as well as an exercise room. There is also an outdoor pool which opens at 9 and you need you room key to get in. I have no complaints about my room. I liked the wooden crown moulding and wooden wainscoting and all the wooden furniture. It had a cozy cottage feel. Our room also came with a fireplace. The tv was huge. We had 2 phones in our room, lots of lamps. There was a coffee/tea station and they put the 4 creamers in the fridge. We got an ice bucket. I like the night light on the floor. The bathroom had a feature that I never had before - a heat lamp in the ceiling. It keeps the bathroom a little warmer. The tub/shower was easy to get in and out of. Skid free and a dual shower head. Plus a shower curtain where you can see through on the top. Lots of shelfs in the bathroom. And a fan. I have stayed at 5 star hotels that weren't as nice as this room. There is no room service. And I would have liked the body towels instead of the medium towels and a bottle of water. Those are just suggestions. I can live without it. There is free wifi and complimentary full breakfast. Parking is free. This hotel has two restaurants, Tom's place and Bistro Stefan. The breakfast buffet is in the Bistro Stefan. I would definitely stay here again and I totally recommend this hotel.
We spent 2 nights at this hotel in a very large clean room with lovely fireplace, comfortable bed, friendly and helpful staff and two amazing restaurants (a pub and a bistro). There is no need to leave the property to eat, as both restaurants have great food! The breakfast buffet is included and the parking is free, which is always a bonus. While it's located on a main street, it is very quiet with no traffic noise. It also has a lovely outdoor pool and patio area. Except for a detour due to construction, it's very close and easy to get to downtown Kingston. We would definitely stay here again.
Spent 2 nights at the Fireside in Kingston for work. Spacious room, comfortable beds, good sized outdoor heated pool, 2 great restaurants on site (had dinner at the Bistro and was sooooo good) but the best part of the stay was the staff - so helpful, welcoming and accommodating.
We stayed here several years ago and not much has changed. Reception was friendly and helpful and were aware of our last stay and gave us the same room, that is service. The room was clean, spacious with a whirlpool bath adjacent to the lounge area with a separate bathroom and w/c with the bedroom separated to the rest of the room. It is a very quiet hotel with no traffic noise that we were aware of and conveniently located for local attractions. With two restaurants attached, you have everything you need. there is a first class breakfast served in Stefan Bistro, which is probably one of the best we have had. We would always stay here when visiting Kingston.
Loved this hotel. Four poster bed and a fireplace. Restaurant was very unique and food was excellent. Staff were friendly be and very personable. We're planning on coming back and will stay at least two nights.
Stayed one night in a king room bed was firm and comfortable. Had dinner in the bistro had the guest special rib steak cooked nicely ceasar salad was outstanding and all for an adorable price. Complimentary Breakfast in the morning was perfect. This was our 3rd time starting here would return for a 4th.
A must visit place with deep root in the Canadian culture which has a lot to offer. Great location, country style environment, great service and hospitality. Great service, clean rooms and best value for dollar.
After a long deliberation on where to eat on our only night in Kingston we picked the Fireside Inn. It looked lovely with interesting decor of a log cabin. I was then surprised at the meal of fish and chips. I substituted the fries for a caesar salad that was made up all outside leaves, no bacon, tiny croutons and too much dressing. I informed the server and they gladly gave me a tossed salad. No better. Again, all outside tough leaves. I doubt we will back that way again. We did not stay there in a room.
Cosy, clean room. Good location and parking. Nice restaurant on site, style of a log cabin. Lovely place. Shame no lift to carry luggage upstairs. Gym is small but exists. Fireplace in the room and bed was comfortable
In general the experience was OK. It's an old 3 star off the road motel. It has two long wings and two stories. If you have heavy luggage insist for the ground floor. There is no elevator and no one to help with your suitcases. Breakfast is basic, but better than chain hotels breakfast in the USA. They name it "Fireside Inn" and in many posts there is a fireside seen in every room. In fact It is an electrical fake fireside that produces no fire and no heat. It works on a timer that stops every 60 minutes and totally off when the lights are off. Rooms are renovated but some furniture will remind you of your grandparents old closet. Staff is friendly and helpful. Restaurants are nice and good, and as a matter of fact I had one of the best steaks I ate in my life.
Very clean room. Room had a fireplace and a sofa. Enjoyed the ambiance of the fireplace and the look with the brick wall. Costs $14 (including tip) to take a cab to the waterfront. Friendly front desk staff. Breakfast buffet has a nice selection.
Super clean room and we enjoyed having coffee on the deck prior to our wine tour. The complimentary breakfast is amazing! The muffins were out of this world and it was great to have the option of fresh waffles.
We stayed there for one night, the room was very nice, with a fireplace and a fridge. Nice and clean and quiet, a bit far from downtown but easily accessible by car. Breakfast was included and was composed of the usual : scrambled eggs, sausages, toast, bagel, waffles, cereal and some fruit. Nothing out of the ordinary but quite decent.
This is our go to place in Kingston. Easy access from the 401 and easy access to downtown if you want. Quiet and clean rooms and comfy beds. Toms place is a great resto/bar to have a drink and supper. No complaints!
Have stayed at the Best Western Fireside for many years and have always been extremely satisfied. We particularly like the ambiance and convenience of Tom's Place. Perfect for a late afternoon drink or a dinner. Excellent steak and fries.
The room were well appointed and very comfortable. The staff were friendly and I would definitely pick the Best Western next time I am in Kingston. The breakfast buffet was excellent and added real value to the visit.
The staff and the stay are always a pleasure. I have a choice to stay anywhere and I choose. The fireside is quaint, quiet and not the generic clinical hotel room that I see as a business traveller. I enjoy
Hotel is well situated to get to all parts of city easily. Staff are extremely helpful and friendly. Restaurants offer better than average food. Decor is a little dated, but very clean and comfortable.
I was very happy with my stay here. Comfortable bed. Nice fireplace in the room. Room was larger than expected. Breakfast was great. Had dinner in the restaurant; it was good. I will be staying here again next time I am in Kingston.
Very nice old fashion hotel with renovated rooms. You will find small book shelf with old books that you could read near the fireplace. I am sure that breakfast with service you will enjoy, try it. In this hotel located 2 restaurants. One is Tom's Place, old fashion decoration with real wood big fireplace, very good service and big bar. Ask about favourite meal. Each day they preparing special plate for the guests. Second place is Bistro Stefan, classic restaurant with very good service. I would like to refer to visit both side. You will like it. Thanks to all staff that doing work fast, clear and always ready to answer to any your question with real smile. They enjoying what they are doing and they looks happy, as one big family.
This quaint lodge like Inn, is the perfect place to relax with all necessary amenities you could need for a short stay. The onsite Pub is cozy and inviting, great food and menu options. The Fireplace is a lovely added touch with 4 poster King beds should you choose this room. Easy and accessible parking, close to rooms and free breakfast in the morning.
We stayed near the east entrance so straight in to our room, no stairs, close to the parking lot. Quiet, comfortable and a fireplace in every room. We were a 10 minute drive from Hotel Dieu and only 15 minutes from KGH. Friendly helpful staff, from the front desk to housekeeping to the breakfast and lounge staff. Lots of lights, great shower with 2 heads (like standing in the rain). Shower curtain on an oval track so, although the tub is small, there is plenty of room to wash without being impeded by a clingy curtain. Exhaust fan, heat lamp and shaving/make-up mirror that shows every flaw. Towels were soft and cushy. Great smelling shampoo, soaps etc. Comfortable loveseat across from the fireplace and well-lit desk with office chair. Good size TV. Beds were comfortable with lots of pillows.
We quite enjoyed our hotel stay, but the restaurant experience left a lot to be desired. Pool quality food and inexperienced service. One meal was very good, the other was disgusting. When we identified the problem the server was oblivious to the problem, replaced the meal but did nothing to correct one person having a meal and the other not. She did little to correct the situation. We will not go to the restaurant again.
The staff was excellent to deal with on check in the girl was extremely helpful,the food was excellent,we left our cell phone in the room and the staff went out of there way to go back to the room and locate it for us. we will definitely be staying at this location again . definitely a 5 star rating
For a great time: Room, Refreshment, Relaxation you can't beat the Fireside!! The Renaissance suite with double shower, double whirlpool was a romantic space to recharge. Dinner at Stefan's Bistro was awesome as usual and the top drawer service provided by Bruce was a highlight to the meal...oh, and the creme brulee!! A peaceful night and then the fantastic complimentary breakfast is which second to none anywhere, not even off the menu breakfasts...because I have had them all!
At the 5 locations I have stayed this year, Fireside Inn currently ranks number one. I look forward to coming back and trying one of their fantasy rooms. What made the experience most enjoyable was the location in the city of Kingston and the dining experience I had for breakfast and their special Surf and Turf I had my first evening there.
Pleasant surprise .. rooms good, bed comfortable, hotel was quiet, which we enjoyed. Pub great decor... Restaurant was fabulous - best Caesar salad I've ever had, prime rib cooked to perfection. Mike the chef cane to table ... would go back.
Good quality. Excellent value for family stay. Cozy hotel with good service. No extra parking or other fees. Decor is dated, but comfortable rooms, beds, and atmosphere. Breakfast and service was good.
Traveling for work puts me here very frequently. The whole crew, from the front desk to the maintenance staff, make this my favorite hotel. The restaurants are fantastic with multiple choices. The complimentary breakfast is great. Amazing job. Thanks again!
From the moment I seen the website I knew this was the place to stay. A fireplace in every room! Extremely clean rooms, free parking and a hot breakfast buffet which had plenty to choose from. The staff are friendly and the bar/lounge is very cozy with lots to see and again a nice fire to enjoy!!
Wonderful place, felt like we stayed at a cabin in the woods. Clean rooms that are nicely laid out, beds are comfortable, pillows could be better, but we still slept fairly well. The continental breakfast was excellent. Happy, friendly, yet professional service. We docked a point because the lounge food wasn't that great for the price we paid, although it's highly possible if we'd ordered something else it may have been better. We liked the hotel so much we stayed again on our return trip. Would recommend this hotel to anyone looking for a place to stay while in Kingston.
They recognized us as Diamond Members and upgraded our room to a suite. It was very nice and had a lodge feeling. Breakfast was included which was very good and appreciated the atmosphere in the dining room.
Admittedly I haven't stayed at Best Western in years if ever, I didn't plan it that way but most of my reviews are from Marriot based hotels or La Quinta. It's actually been a long time that I stayed at another chain, mostly because for work they book at other chains so I review those locations. This time I had to be in Canada on my own accord to fix an antique speaker up in Kingston, ON. A friend of mine and I had to keep switching dates to meet so I had to get a room of Priceline so they chose this hotel. I don't like to book through third parties as the chain's website is often a better deal nowadays. The days of deals on the internet are gone and I feel the share the same databases. I didn't have a choice as hockey tournaments were going on and everything was booked. At any rate I drove up to Kingston, ON this past Friday 3/23/2018. I got to the hotel and parked in the East entrance. There is a West entrance also but it is because of the way the hotel is designed. The guest attendant was great and she suggested I sign up for the rewards program. I always do this as the benefits can be good. I got room 229 on the second floor with room keys and breakfast vouchers. I walked through a maze of corridors and found my room. The hotel is 45 years old and the hallways are tight. The first thing I noticed as the hotel probably had a makeover at some point. Things looked pristine. One thing to note is how clean everything was. I have stayed at a lot of hotels and this was a great thing to see. The rooms are small and tight also but laid out in such a way that it works for what it is. The fireplace is a nice touch. I had one problem, an alarm kept going off and I thought it was the TV. It was the room's safe that was indicating batteries needed to be changed. Someone from downstairs came up and replaced them. It wasn't a problem or anyone's fault. I didn't need it anyway but they were very attentive. I had to leave to go so I didn't stay in the hotel hardly at all. The bathroom facility in the room was pristine as well. It felt a little cramped but given the age and the kind of place it is I took that into account. There was a coffee make, soap, toiletries and the complimentary towels also. The shower had a cool attachment for dispersing the water. The temperature for showering was perfect. The bed was very well made with a refrigerator in the room also. I slept well for the 6 hours I got to sleep. It was quiet but I had to be up at 6 the next morning to go to my friends place. I didn't get to experience Tom's place or the free Buffet as it was a shotgun trip up and back so I can't comment on those places. I also didn't work out in the exercise room but it was open on the second floor. I checked out at 6:30 AM on 3/24/2018. Since I couldn't use the vouchers (bistro opens a 7 AM on the weekends) the attendant packed me bottled water, a banana and a granola bar. That was a nice touch. After reading reviews here is looked as people had similar experiences. As I said I wasn't there that long and I didn't get to experience all of the facility but for what I was there for it was great. It almost reminded me of traveling in the 70's with my parents in Canada and those are some of my best memories so staying here reminded me of that. I hope the management/staff can keep up the good work in this competitive time in the travel business.
Stayed in the space theme suite. AWESOME THERE WAS A ROCKETSHIP AND COOL LIGHTS AND A HOTTUB AND A SAUNA ALL IN YOUR ROOM! it is a must. Would love to go back but with a group of friends. Only complaint is there was a huge hornet in our room attacking us and then a huge spider in the bathroom. Also there were no windows in our room. I know there were no windows to keep the space theme but there should be the option to open a window so you can look outside.
Very nice hotel with great service and accommodations. Breakfast was included each morning, which was great. Staff is very friendly and hotel was very clean and maintained. Free parking was also a bonus.
We spent 2 nights in March at the Fireside and really enjoyed it. The hotel has been there a long time but they have kept it in really good shape. We had the kingsize with fireplace (it's a fake fireplace). The bed was really comfortable but if you stay in some of the more modern hotels, you will find the bathroom quite tiny. The hotel is quiet, clean and well managed. The staff were all very happy to serve. The free breakfast is a great deal... it's a hot buffet and not the continental that most hotels provide. There's something for everyone whether you want to eat healthy or load up on waffles and sausage. My one suggestion is that since this is more of an "in room" getaway that the TV packages should be updated. The channel selection is limited and there are no Hi Def channels. The TVs are flat screen but they could be updated and larger. We enjoy a movie or two on our vacations but the picture quality and selection I would rate as fair. The location requires a car if you are looking to shop or explore some city restaurants. We did not try dinner at Tom's or the Bistro. Tom's looks like a cozy bar atmosphere. We will return to this hotel. A great place for R & R and great value for your $.
Dinner was amazing at the bistro loved that we paid for an all inclusive night in a suite we had no stress was a beautiful couples night out. I highly recommend this hotel to all it's a great night away beautiful inside and out loved it we will be back!!
We have stayed here twice during the past year. While it is an older hotel, it is well maintained and rooms have been upgraded. Both times we stayed we had a fireplace in our room which is a nice touch. And breakfast is included which is nice. The staff are very friendly.
We stayed for just one night in a standard room which offered an old style decor of comfort which felt like home. The bed offered an extremely comfortable sleep and in the morning you are greeted with a yummy breakfast buffet with lots of options for everyone. I would definitely recommend and would definitely return!
This hotel was a good place for a one night stop over in Kingston.The room was well kept, the staff were friendly, the WIFI worked well and the breakfast was fine. The hotel fully met our expectations.
This is a beautiful Inn and one of the best I have ever stayed in. As you walk in the front door there are two restaurants one on each side of the desk and the smells were outstanding. This Inn has a very rustic feel about it which was a complete surprise and a very welcome one at that. Our room was beautiful, the beds were perfect and the ambience was terrific. Staff was excellent and very accommodating. I will make this my #1 Choice if I ever need another place to stay in Kingston. I highly recommend this Inn.
Check in/out was fast & easy. Our room was very spacious. The fireplace was a nice bonus, especially in February. The bathroom is small (leaving more room in the living space) but is adequate. Breakfast was nice, although could have been hotter. Eggs, ham, sausage, hash browns, breads/muffins, waffles, juice & fruit. Good service. We also ate dinner at Tom's place which was fast & tasty.
When we come from Switzerland to make family visit to Kingston this is a very good choice for us. Nice room with fireplace, in restaurant for Breakfest, very friendly staff! However, the staff at the front desk rather ‘dry' and not especially friendly. The Manager, however, again very friendly and helpful. The ‘Bistro Stefan' has just been renovated, but we look forward on the next time and then try this kitchen. We will be back.......????????
Was an experience to remember will definitely be back to try another fantasy room !! Great service amazing hotel restaurant has great pub food !! Spending a night on the moon was absolutely amazing will be back to experience again !!
One of my favourite one night mini-vacations is to Kingston, ON...more specifically to the BW Fireside Inn. While it is a bit outdated in some ways, it more than makes up this in friendly courteous service and some amazing facilities. While costly, I certainly recommend you try the Fantasy Suites for a different experience. For the 2nd time, we stayed in the Tranquility Base suite...and excuse the pun, it truly is out of this world! The bed is a space capsule, there is a space man floating from the ceiling (no red Tesla, sorry), a moon-pool hot tub and a beautiful bathroom. They have upgraded the room with home theatre style chairs for the tv-holics among us, and the room includes all the main features like hair dryer, safe, mini fridge...and of course, welcoming chocolate covered strawberries and sparkling wine. Breakfast is included with the room...it used to be you could book a time and breakfast would be delivered to your room but they have now changed that to a buffet breakfast (which was nothing to write home about but sufficient) in the restaurant. To make up for that very slight inconvenience, you receive a $20 voucher to be used in the restaurant (Bistro Stephan) or wonderfully relaxed and intimate bar/pub called Toms Place, our favourite. For your information, regular rooms are fine (but a bit dated), whirlpool rooms are nice (with their 4 poster beds), and other Fantasy Suites include Flights of Fantasy, Suzy Wong Suite, Lords and Ladies Suite, and Northern Lights. There is an outdoor pool for summer use. All in all, a great night away with a special someone...and yes, I will be back!
We stayed at this hotel on a stormy night in January on the way to Toronto. We wanted some comfort so we asked for a room with a jetted tub and try put us in one of the suites. The room came with a bottle of bubbly and a few of the best chocolate covered strawberries I've ever had. The suite was well appointed with a small sitting area in the front with a fireplace and 2 person jetted tub. The bathroom was large with a nice glass stand alone shower. There was a separate bedroom in the back of the suite. Overall an exceptionally clean room that looked like it was decorated in 1985. Hilarious! The breakfast buffet in the morning was the best I've ever had included in the price of the room. They have a bunch of other theme suites too. One for space travel and one with a vintage car. Weird and wonderful.
Great rooms. They were large. We didn't use the fireplace. The room was already so warm. Great restaurant and bar. Great service. The only thing is I wished they had a vendor machine for some late night snacks. But other than that it was a great time.
We chose this hotel because it was near the station but it was a bus ride away. As it was raining and we were tired, we got a cab which was quite reasonably priced. There is a retail park nearby but it is quite a way from the centre of town. There hotel was fine for the price and the breakfast was ok.
I have stayed at this hotel in the past, but never realized how dated the decor is. Rooms were clean, but dark and dreary. All the surfaces, trim, paint, wallpaper seemed to have been a poor DIY job. I use another Best Western Plus hotel in London Ontario for work related events and there is no comparison in every way. I am seriously surprised that this hotel rated as a Plus facility. Breakfast was included and the dining room was nice for that purpose. I was warned in advance that there would be no meals served on the days I stayed as it was during the Christmas holidays and that notice was appreciated. Hallways were very narrow to the point that the housekeeping staff have to move thei carts into a room if someone is trying to get by. In general the room was comfortable but a refresh on everything is long overdue in my opinion.
A good value hotel with excellent customer service from the front desk. The room was spacious and clean. The exercise room was small but had all I needed- only disappointed it didn't open prior to 6am. Good buffet breakfast with lots to choose from.
Best Western Fireside Inn released my private information to a third party without any consent form. When I've asked for information as to why they released this information they've ignored all requests thus far and aren't being accountable for their breach. If you want your private information released without any regard this is the place to stay; otherwise I'd find another hotel!
The hotel looks nice and cozy from the outside with a country charm. Inside the lobby you feel like you are in a cottage setting. The front desk was friendly quick and efficient. The room was a nice size with a fireplace in it. You feel that you are not in the city but in the country. The washroom was a nice size with a double shower head. The room was cleaned and beds made everyday. Breakfast was warm and cold food with a real fire in the fireplace. They had eggs ,scrambled eggs,ham ,sausages and potatoes for the hot food and your usual cold food. Highly recommend this hotel and will stay again. Had a large amount of snow overnight and by 6:30 in the morning most of the parking lot was plowed. This made it easy to get out.
Hotel main restaurant is currently under renovation. We were not told this at the time of our reservation. Food in the bar area is not a proper dinner. Breakfast the next morning is makeshift in the bar area. Proper power source to maintain food at an acceptable temperature for Public Health was not operational. Food was cold, staff struggled to try and correct the power problem, but were unsuccessful before we had to leave.
While planning a visit to Kingston, the Best Western Fireside Inn appeared as one of the top rated hotels in the area. Room rates seemed reasonable, so I checked some reviews before booking, and discovered this hotel has ‘fantasy suites'. Never knew such a thing existed! As our visit coincided with our wedding anniversary, I decided to splurge on the Flights of Fantasy suite. It was well worth it - the room was even better than the photos! There's too much to list, but some of the best points included a very comfy bed, with lovely crisp linens, made to look like a hot air balloon. A real stone staircase leading to a cozy fireplace with sitting area. And at the top of the stairs was a living area with a large TV, mini fridge, sink, coffee maker. And a double jacuzzi tub! And a sauna! We especially appreciated the sauna, as it was -25c outside, so we could warm up while enjoying the bubbly and chocolate covered strawberries that were included in our room...Thank you! As others have mentioned, the hotel decor may seem a little dated, but it's so clean and well-maintained, it only added to the charm of our stay. We highly recommend this suite for a unique place to stay in Kingston! And we look forward to returning to the Best Western to stay in some of the other suites.
My wife and I stayed here at the Fireside Inn on an overnight stop en-route to a Toronto Christmas/New Year's visit to family, relatives and friends and this is a most-beautiful hotel. It has a very precious antique/heritage atmosphere. Everything here is a must for anyone looking to stay at a hotel in Kingston, Ontario. Hopefully this 1,000,000% satisfaction comment will bring them more business! Keep up the wonderful work.
Enjoyed our stay here very much. Lovely, comfortable room, excellent restaurant and Bistro and extremely helpful staff. Great value for the cost and good values in how the place is managed. We would stay here again anytime.
This hotel provides much better quality and variety of hot breakfast items than most hotels. Fireplace rooms with pine furniture provides cozy ski lodge type feel. Hotel is 2 minutes from shopping plaza and 10 minutes from downtown Kingston. Would definitely stay here again as more reasonable rates, free parking and better service than I have experienced at downtown hotels.
Amazing service from everyone, from checking in and getting late check out the next day, both the pub and restaurant have excellent food and the service staff are very friendly. You feel like you matter at this hotel. The best customer service I have had in a long time
Paper thin walls led us to feel a little to close to our neighbours. Room was decent for a quick night stay, Tom's had decent bar food in an interesting setting. Waitress was nice and helpful, she realized service wasn't on par and offered to pay for our drinks due to it. I appreciate things like that. Our dog barked all night because they put us next to the laundry and we had no idea why he barked so much until we left in the morning. Breakfast buffet was overall odd and if I had to pay 14$ for it I would have been annoyed with the watered down drinks and coffee, poorly presented breakfast items and lack of choices we were disappoint overall. Crappy breakfast with a nice setting. We had an overall odd and awkward stay with a lot of hassle we could have done without after a 10 hour drive. Not worth the money!
Located on busy road yet surprisingly quiet room. Clean and comfortable. Pleasant dining room.. . no annoying television blasting at you as you eat! Great breakfast. Would definitely recommend to others. Courteous and efficient staff too. Convenient parking. Affordable rates, better than most for the quality of stay.
We stayed the weekend of Christmas. The staff were very pleasant and made us feel welcome. The bathroom was very clean. The electric fireplace gave the room a unique appeal. We had the breakfast buffet twice and both times it was well stocked with fresh food. The kids loved making their own waffles. The rooms were not as sound proof as some other hotels - we could hear hallway traffic and the neighbours bathroom.
The fantasy rooms were so much fun, and I can't wait to try a different one next time I am there! My check in experience was great, nice friendly knowledgeable staff! Décor is old school and well themed I loved the rustic vibes from the property. Only a 10 minute drive to downtown.
This Best Western is overall one of the best experiences we've had at any hotel and we've travelled all over North America - all US states and all Canadian provinces We also stayed in Hong Kong and Tokyo. The staff was extremely helpful in Kingston.
Great hotel with fantastic restaurant & lounge. Room was great and the staff were excellent. Always consistent quality and level of service. Would recommend for business or pleasure staying. Our favourite in Kingston
We had a wonderful stay. The Tom's Cabin lounge is awesome as it feels like you are sitting in your living room with a real fireplace roaring. We will stay there again the next time we go to Kingston.
I stay here on business monthly. Rooms are clean, staff are friendly and breakfast has many choices!!! A lovely restaurant attached, or an easy relaxing pub to end my work day. The location is great, only 5min off the highway and close to shopping and grocery stores. The fridge in the room is very handy!
Bed and bedding I rate 10/10. Breakfast Included rates 10/10. Nice room fireplace. On-site Restaurant is excellent. Great Staff. Plenty of parking. Small lounge in room is nice. Homey decor with old books is fun. Overall very good.
Went to Tom's place for the first time service was good the food not so much. My wife had ordered the veggie burger and I had the prime rib dip. First of all the veggie burger in the menu doesn't say it has a processed veg patty on it so my wife didn't want it. Server was nice enough to ask her if she would like to have something elses so she got the fish & chips. When it came out my wife notice right of the bat it was an out of the box frozen fish, agian processed but gave it a try anyways had two bites no taste just mushy tasteless fish. We talk to the serve asked if it was made in house as expected no comes in pre made and frozen. So she took it away for her so my wife just had sweet fries for supper SAD. After all of this we got the bill and the fish was still on there so she said something to the server and the supervisor took it off the bill. But wait that's not the end when my wife was paying the bill the cook came out and started complaining about us using so very rude language. Me being a kitchen manager for over 5 years I was going to rip a strip out of him before my wife stop me and we just left. If this would have ever happend in a restaurant I work in or managed you would have been fired on the spot for insulting the guest. Will not be going back and what a shame because it's a nice place, relaxing and cozy with a nice open fire place. Sad it was ruined by one loud mouth cook.
If you are looking for a warm and cozy hotel to stay then I would recommend this one. From the time you walk in you feel comfortable. There are two restaurants on site, Tom's Place is open all day if you want a casual lunch or dinner. The Bistro Stefan is open for dinner if you wanted a higher end meal. Both restaurants the meals are excellent and staff very friendly. For breakfast the options are hot (scrambled eggs, peameal bacon, sausage, baked beans, home fries or waffles) all delicious or cold (cereals, muffins, fruit salad, yogurt). The location is perfect as you are only an 8-9 minute drive to shopping malls, Costco, downtown or there are stores and drugstores within walking distance. The rooms are very clean, beds and pillows are comfortable and have an ambiance fireplace and again staff are very friendly. They also have whirlpool suites if you like to soak and fantasy suites. Free parking, free internet, free breakfast and pet friendly. Will definitely stay here again.
A nice room with a reasonable price. It was close to where we needed to be. We were very happy with the lounge / restaurant. We enjoyed a nice meal there and a drink later. It is quite and pleasant - a very nice place to go to spend time with friends or family.
I stop in like always and checking in , then i was given an upgrade for my room "no extra cost" . The Restaurants are great they both have good specials on , one is a higher end and the other is more casual c/w a bar. The nice thing is you don't need to go out , you stay right on the premises .
I booked this stay for a number of families during our visit to Kingston for a swim meet. It was the perfect distance to the event location, the rooms were perfect for the stay and breakfast was exactly what we needed. We even paid a visit to the lounge/bar and had a wonderful time.
The jacuzzi suite was amazing as always! We have stayed here many times and enjoyed every visit. Great beds and great sleep. Nice for a romantic get away right in town. Next time we will try the northern lights suite!
All out amazing....you must stay here, excellent staff, upgraded to a suite, made us feel like we were the most important event in their life at the moment. Awesome breakfasts, great food from wings and fries to prime rib dinner
I consider this property exceptional. This is an old building that has been well maintained. The decor may be a tad dated, but it fits with the Western Theme and it is so well-kept that instead of being 'tired;, it is rather charming.From the moment I entered the cozy lobby to check-in, I was impressed. A speedy check in led me to my room with two very comfortable Queen beds, made up with clean white linens, a pretty bathroom with ample space to put my toiletries and the most inviting of all was having a fireplace in the room. I had the pleasure of eating in both the restaurant and the bar. A free 'real' breakfast was a delicious surprise from the usual over-processed eggs. With a kitchen on site, meals were prepared in house. All the staff from maids to bartenders were efficient and polite. The only suggestion I have is that an older building with earlier electrical codes means that there are fewer plugs in the room, and not always strategically placed. A power bar to charge phones on the night stand would be nice. I certainly will stay here again to visit my young adult at Queen's.
This hotel is by far worth the wait of wanting to stay here all my life. The staff are beyond friendly and helpful. The service is top notch, that you'd expect to receive at a Five Star resort. I've stayed at several Best Westerns and this hotel is by far the nicest all around. The food at Stefan's Bistro is amazing. Puts another little resort in Whitney to shame. We were able to upgrade to the jacuzzi suite our second night, which came in handy for wrapping all our entire Christmas purchases, as it is perfectly spacious. The huge tub was a welcomed treat after two days of the mad shopping rush. The complimentary champagne was the perfect touch. Very comfortable, Very clean. We will be back each year. Our new annual tradition. Special thanks to Joanne. Great service. ????????????
This is by far our favourite hotel ever. This location and the service always exceeds our expectations. We have stayed at many Best Westerns and Kingston by far exceeds any location. The restaurants both Toms place and the actual restaurant are amazing. The Waiter we had In Toms place Nathaniel was the best waiter he was 2nd to none! Absolutely excellent service
As a rule, I never give any hotel a perfect score. There's always something that could be better, faster or more convenient, but the Fireside Inn located in Kingston breaks the rule. They are a model of just what a hotel should be; beautiful, modern facility with a "homie" feel, clean, comfortable rooms and beds, outstanding meals including breakfast and knowledgeable, professional staff who sincerely care about satisfying their guests. The Fireside Inn is a 10 !!
We stayed one night last week. It was fine and in line with the price $135 with breakfast. The beds were comfortable , the room clean and the breakfast ok but nothing super. The turn down is the decoration. I believe it is the same since 25-30 years. Very old dusty feeling, wood every where ,ugly pictures on the walls, old electric fire place. The bathroom is very outdated and the tub was plugged... Also, no elevators. If you are on the second floor, you have to use a stair case who looks so old and with different floors covers... I was surprised to find this style in Best Western, may be some like it, but not for me even at this price.
Clean, big room and super comfortable. Excellent value for money ! Awesome staff!! Excellent getaway for my wife and I. Have stayed at much pricier hotels and haven't received this kind of awesome genuinely caring service. Keep up the good work. Al
i've been staying at this hotel every year and always have a great stay in their whirlpool suite; the room is cozy and warm with the fireplace and lighted paintings. The hotel restaurant, Bistro Stephan serves excellent food! great servers also. Will definitely keep going each year for a nice get-away.
We stayed for one night while in Kingston for a concert. The hotel room was large, clean and very comfortable. Everything worked. The bed was great. But I loved the he restaurant called Tom's Place. It is a hidden gem. When you walk in you think you have entered a hunter's lodge from the 70's! The food was great, the service was great and the price was great! The hotel is not downtown but is a 10 dollar taxi ride away
as a Hilton Diamond, its rare that i stay at BW but if others are as good as this, they will certainly be considered in the future. let's start with Maitlynn(Hope her name is spelled right.) When creating a reservation, she went above and beyond the call of duty to make sure we had everything we wanted with our reservation. She was a delight to work with when we checked in too. We had border issues that forced us to cancel with less than 24 hours for our first night. BW was great about that and agreed not to charge us for the first night. The AC/heating unit was having issues the first night. They got it going on the second night and replaced it on the third day. We were fortunate to have Christian as our bartender and waiter on two successive evenings. he is a character and someone who can spin a story. Finally, there is the room itself. Hey, its a best western right? well there is double headed shower, a leather couch, a mock fireplace in hte corner, nice paintings on the wall and a big old comfortable bed. if there was any criticism it is that the walls or ceilings are a little thin and i could hear a bit of our neighbor's life but given that that was the worst part of the experience, i fully endorse this hotel.
On our way to Ottawa for Rememberence Day we stayed the night at the Fireside Inn. We have stayed here several times in the past. We have always enjoyed our stays immensely. The staff are always great especially Natalia who we see in the morning at breakfast. She is a kind and caring person. She always recognizes us even though we only see her a couple of times a year. We enjoyed a snack of chicken wings in Toms Place in the evening they were excellent. Our server was very nice and I wish we had gotten her name. The rooms may be a bit dated decoration wise but they are well layed out and always super clean. The beds and linens were very good qualify. As the next day was Rememberence Day I was pleased to see a Rememberence message playing on the info screens. The breakfast served at this Best Western is head and shoulders above that served at other locations. The quality and selection are great. We always look forward to our next visit. Kudos to the owners and all the staff.
The room, the service and the entire hotel leant itself to a very enjoyable getaway for the weekend. The lounge was a very nice place to relax and have a quick meal. Very cozy.. The dining was good and the breakfast hit the spot.
This beautiful hotel with its rustic, cosy décor make me feel comfortable and laid-back however its true asset is the staff! Their top-notch friendly service make all the difference. Business takes me here often enough and I have my choice of which hotel I call home for the night. When I am in Kingston, the Best Western Fireside is number one on my list. Regards
Staying at the Best Western Fireside Inn was a great experience! I loved the fireplace in my room, it just made the room feel super cozy. The fridge was great to have also and the bed was crazy comfortable! Would definitely recommend and I will be staying here again!
We had a one night in the king Jacuzzi suite last weekend. Every member of the staff we encountered were wonderful, helpful and very friendly. We enjoy the Jacuzzi tub, it was larger than most, which was wonderful for my 6+ft husband. The separate bedroom made the suite seem so spacious. The in room fireplace created the perfect ambiance for a getaway night. I was also delighted that the breakfast was in room and it was delicious. I am also celiac and they were aware of gluten and cross contamination and brought a lovely fruit cup in lieu of potatoes for me. We had a wonderful time and we can't wait to go back.
Very beautiful hotel with excellent V.I.P ish fantasy rooms in a seperate area of the hotel. Key card access, No Kids running through the halls. Check out my Youtube video about our stay in the flights of fantasy room. A++ WerdnaMontgomery/youtube.com
The room was clean. The bed was comfortable. Only basic cable TV. The free breakfast was OK. I liked the choice of two restaurants in the same hotel. One for fine dining and one for pub fare. Because it was for a hospital visit I got a substantial discount. The only problem I had was with the key card to enter room. Had to play with it to work.
Couldn't have asked for a better hotel to celebrate in. Itveas outstanding in every way. Would definitely recommend to anyone for a fantastic weekend. Will be back for sure. The service and food was excellent!
The room is advertised as a Queen Room - it is a double bed. We get in and the room had the air conditioning on - took a bit to get it warm and no extra blankets in the room. The TV was not working properly and neither was the remote control. The breakfast buffet was cold, eggs runny, home fries over cooked and bread for toast was stale.
This was the first time in five years hubby and I were away from family. It was only one night but we were not disappointed by the service a accommodations of The Fireside Inn - in Kingston. The service was friendly and prompt. The food delicious and filling. The breakfast buffet was varied, the dining area was beautiful. And the overall price for our stay was reasonable. Thank you to the staff for making our stay so wonderful.
Great place, very clean, the staff is very friendly. They gave us a small reduction in the rate when we checked in. The breakfast in the morning was great as well. I would I choose Best Western again based on my experience here.
This hotel was a wonderful surprise to us. The exterior was immaculate and tastefully decorated for Halloween along with huge flower pot arrangements, Once inside we were amazed at the décor which looked more like a large home in a fashion magazine than a hotel. Our room was complete with a fireplace and wing back chairs, a sofa and end tables and softly lit lamps. The bathroom was spotless with plenty of towels and toiletries. The bed was extremely comfortable with extra pillows. There was nothing lacking. Downstairs was a dining room where breakfast and dinner were served with a huge fireplace at one end. Across from this room was a pub which had wing back chairs around the various tables and once more a huge fireplace. The pub food was a good variety and well prepared, as was the breakfast. The service was excellent and the staff were friendly and helpful Every corner of the hotel, including the lobby was creatively decorated and a pleasure to see. With wonderful food, beautiful surroundings, comfortable bed and pillows, spotless premises throughout, what more could one ask for?
We will never not book directly through Best Western. The price was lowered. Our points were increased. And we got to deal with some terrific individuals who do their jobs in excellent and at- ease ways. Which simple left us relaxed and happy we just dealt with them.
I stayed here for 3 days in October,2017. I was upgraded to an executive Suite. It had a huge room with a separate bedroom, living room and bathroom. It also had a small bar. The decor was rustic and I liked this style. It was positive to have a larger room. The breakfast has hot and cold items and the quality was excellent. The service level was high.The price was reasonable. I will come to this hotel when I return to Kingston.
hotel was clean, good location, restaurant needs better staff and cooks. in my 50 years of dining experience is was the first time my wife main plate was wrong 3 times, she eat want she did not order on the third try, waiting 2 and half hours. and on top of that the food was not too great.
We have always stayed at the Best Western Fireside on our trips to Kingston. Our experience at this hotel has prompted us to recommend it to others. We have never been disappointed with the accommodations or with the service including the dining staff.
This hotel is great in many ways. You have a choice of two restaurant: a real high end and a bistro type one. The bistro is also a great bar to hang around. They also have a an electric charger for their guests. Decor is a vintage/cottage pine and which gives it a special 'cachet'
Stayed here for the first time based on the Trip Advisor reviews, which is pretty accurate. It's an old hotel but not terrible to stay at if you don't want to pay waterfront hotel prices downtown. It's only 10 mins to downtown and very quick to get to Hwy 401 so it's a great location. The rooms are clean and the bed was comfy. Love the little electric fireplace in the room. The lounge was okay and had standard pub-kinda food. Nothing great. The breakfast that's included in the morning was better than other hotels! Great selection. I'd recommend this hotel and rate it as a solid 3 star out of 5.
This is a BestWestern. So you know it's not a luxury hotel. However the service is so friendly and helpful. Even answering questions about uber at 4am with a smile and courtesy. Not to use a cliche but the service made my visit like a visit away from home. 5 star service for a 3.5 + star hotel. Excellent lrice and breakfast too.
My wife and I and my sister and my brother in law stayed here overnight 26/9/17 whilst travelling to Montreal. We stayed in a family room with 2 queen beds and thought that there was ample room for the 4 of us. The room was very clean as was the bathroom . Our room overlooked the swimming pool and we wished we had brought our swimming gear with us as it was very warm and the area looked great,plenty sun beds ! We thought the bar area was unique due to the decor of deer heads and buffalo mounted on the walls along with much more western items on display . Spent ages admiring all the bits and pieces. Didn't eat here at night as we went downtown to checkout the waterfront area. This too was an excellent area. Plenty eating establishments and watering holes here. Breakfast was really good and plentiful . Staff were very helpful with info about the local area. Only fault was we felt the a/c unit was a bit noisy in the bedroom . Overall excellent stay and would recommend to anyone travelling here to stay here
We stopped here for 1 night on our way to Montreal. The room was quite spacious and comfortable. I enjoyed the fireplace in the room!! Eating dinner in the attached pub was a bit of an issue, as it took forever to get service and we were seated at a sofa with a cocktail table in front of us, which was awkward for eating. When we were seated there at the sofa, the server said he would get us a table as soon as 1 was free, in the meantime, we could have a drink. Several tables were emptied as we sat there, and new arrivals were seated at those tables.....meanwhile we sat at the sofa with no service at all! I understand that the place was busy that night, so we cut them some slack. However it was not a pleasant experience and we ended up eating from the sofa, hunched over the cocktail table, when we finally received some service. We would have gone somewhere else, but it was late and the hotel is a bit far from other restaurants. The breakfast was a different experience....excellent buffet, served in a delightful room, with many choices of food. Overall it was a nice place to stay. Maybe our experience in the pub was a one-off sort of thing.......
Very good facility...clean, functional and serviceable . All personnel were personable , welcoming and caring . Room was cozy ,quiet and well maintained . Restaurants were well serviced ,clean ,comfortable quiet . Overall very enjoyable stay ...no hassles ,no problems ,no complaints .
The building was an older one and the décor in the rooms was a little dated but everything was nice and clean. The room was a little cramped. The breakfast that was included was fairly standard (cereal, scrambled eggs, sausage, waffle maker, etc.) but it was all good quality. the service provided, from the front desk to all other staff was excellent.
Outstanding Hotel! My wife and I stayed there for one night. The receptionist was very helpful and friendly. The room was very clean, cozy and nothing was broken or out of order. We had a great supper and our waiter was awesome. We will undoubtedly stay here again on our next visit to Kingston and we highly recommend the hotel to anyone visiting the Kingston area. CAA members have special rates and the breakfast buffet was great.
Was a great experience all best western should look like this place! The bar was awesomr and breakfast was even better ! I would recommend this to anyone . Not only was the staff awesome but the women at the front desk was gorgeous !
My Wife and I spent the night of Oct 5th, 2017 At the Best Western Fireplace in Kingston. We were interested in someplace quite comfortable and a bit different. The Best Western did not disappoint. A very clean and inviting Queen size room met all of our expectations. Each room has a fireplace and interesting décor. We found the bed a little soft but that is a matter of preference. Its highly likely we will stay here again on our next visit to Kingston and would recommend the hotel to anyone visiting the Kingston area.
If you're looking for very quiet, clean comfortable hotel where you're treated like family and it feels like a home away from home, then this is the place to stay. Incredibly friendly, responsive and attentive staff, well kept grounds and flawlessly clean and comfortable rooms. When in Kingston, I won't stay anywhere else.
Everything this was very good, service of staff was excellent, rood was clean and comfortable. Breakfeast buffet had fresh muffins and lots of choices. The location was good for the things I had to do in Kingston. Normally I eat dinner in this hotel,but I was to tiered to eat.
We stayed here in October. The front end person was exceptionally helpful upon arrival and the room was very comfortable and clean. The hotel offers a very nice restaurant. I really love the decor in the restaurant and we had fun in the out door pool in October.
Our stay in Kingston was capitalized by our stay at BW here and made the whole experience of the city and experiences very enjoyable. Our room and amenities could not have been enhanced - save for free wine!!
Very traditional lodge decor. This is an older hotel but the upkeep has been phenomenal. Everything in working order and spotless. Comfy beds and the night light was a nice touch. This hotel shows a pride of ownership not often seen. Tom's place is great little lounge to visit but beware of potential early closing.
Hotel was nice. A little dated. Needs a refresher. Everything worked fine. Breakfast was good. Service was fine. Had a nice pool and exercise room. Has 2 restaurants. Looked good but we did not eat there. Would probably go back.
Great hotel location, nice rooms and great service. Very clean environment with nice restaurant and pub. Great swimming pool. Location is less than 10 minutes away from downtown by car. The only draw back is the internet connection which was very bad.
Wonderful , clean and friendly staff .. we have stayed twice this time we got the suite with , breakfast was hot and delicious and brought right to.our door ..great night away for our anniversary. . We look forward to get a theme room next time
We spent just one night here and loved the cozy, spotlessly clean room with two queen beds, a sitting area, and a fireplace. A very unique place -- such a welcome change from the decor of the cookie-cutter chain hotels! The buffet breakfast that was included in the very reasonable rate was really good, and was the nicest breakfast room setting that I've seen in a long time. Wish we had known to request a first-floor room, due to a mobility issue and no elevator. We would definitely return.
Check in was a breeze with the friendly staff. The rooms are more for tourists than business travelers. We had a fireplace room with fake flames. The rooms felt like it was a decoration hobby of the owners wife, a mix of this & that and needless knickknacks everywhere. Very good beds - slept well. Plenty of parking. Good internet connection. Brrr the pool was fresh. Good breakfast buffet. It's not my type of hotel but would recommend for families & tourists.
The fireside inn is an excellent choice! It's easy to get downtown within 10 minutes and easy to get back on the 401 highway. It has a relaxed atmosphere and has a very good breakfast and very friendly staff. If it's nice weather, enjoy the outside patio and lounge with a drink or take a book and sit under an umbrella and soak up the beautiful weather! The bar/lounge serves up some excellent beers on tap, and the snacks I had were delicious! The room was big enough and outside of summer you would likely turn on the fireplace. It was still warm so didn't use it.
Always stay at this hotel when in the area for business, staff go out of their way to ensure guest satisfaction, the property is professionally operated, food quality is good, will always return when in the area.
The hotel was likely built in the 60s or 70s and has been renovated in perhaps the late 90s. Hallways are older, rooms are fairly old and come with a fireplace. There is nothing that is particularly wrong with the property - but there is also nothing particularly great about the property as well. I found the mattress to be too soft, but that is a personal preference. I would stay again, but I would try other places first. The onsite bar is decent, had good service, similar strange rustic decor as the rest of the property, and some good beer on tap - although it closed at midnight on a Friday - it was quiet, but still fairly early for a hotel bar to close on a Friday. The breakfast the next morning is standard to slightly below standard for included breakfasts in North America. I wouldn't eat the included breakfast a second time.
We have celebrated many special occasions by staying here over the years and have always enjoyed it Staff is wonderful, friendly, knowledgeable and professional. Bistro Stefan has amazing food and service and would highly recommend. Some of the guest rooms could use some updated decor, but are always clean and beds are very comfortable.
Have stayed in a number of hotels/motels that were not up to the standards advertised, however, the Best Western Fireside Inn was a definite exception. Found it just as shown on the ads. Staff was extremely friendly and helpful. Room decor was amazing, like living in a rustic cottage, fireplace and all. Free breakfast was the best we have experienced in many years. If you are visiting Kingston, Ontario I highly recommend you try this location.
Very nice, and cozy...nice and friendly staff. Great location, closed to restaurants and such.2 restaurant on site makes it easy to relax, the room are awesome with great decors.Staff could not do enough to make sure I was accommodated with everything I needed .I would recommend this site for anyone in heart beat.
Though we have been trying to avoid Best Western hotels for our hotel stays because we do not agree with the added marketing fee charged on our bill. We did take a chance on BW Kingston and were glad we did. It appears that the fee is now hidden in the room rate - so not as irritating as in the past. The property was date but clean and the staff very friendly!
Am a regular BW Fireside Inn Customer. Have always had a great stay. The staff are exceptional and go out of their way to make you feel at home. Property has both a Formal Dining Room and a comfy Pub style eatery as well as a buffet breakfast.
My husband and I had to look for a pet-friendly hotel at the last minute. From the instant we walked in the door, everyone was friendly and welcoming, from the front desk to the cleaning staff. The little bag for the dog, containing a couple of treats and a few poop bags, was a wonderful touch. The beds were very comfortable and the room really clean. It was very quiet. The decor is quite dated and the corridors very narrow, but I would definitely stay here again.
This is a wonderful place to rest your head...fireplace in the room, pool outside, jaccuzi in the room. The best part of this place is the lovely staff who go out of their way to help with anything you need. Ok...so it is not uber modern...however it is charming and I always come away hoping I will be back soon!
Check-in person was very welcoming and helpful. Quickly changed us to a ground floor room as there are no elevators. Rooms are very cozy, feel more like a B&B or inn than a hotel. We enjoyed our dinner in the on site Bistro, dim lighting, tablecloths, excellent menu. Unfortunately we were not able to enjoy the soft music once people at a table near us pulled out their phones. It was like poor radio reception with three stations coming in! (Younger folks would not understand that reference)! Note: breakfast buffets on holidays are on weekday hours not weekend as we had assumed, so 6:30 to 10:00 not 7:00 to 11:00. We arrived shortly before 10:00 and items were cold, not replenished and cleared away before we were finished.
We stayed at the BW Fireside Inn for 3 days to attend a Wedding and spend some down time in Kingston. The hotel is doing its best to keep everything very clean and presentable, but there is no hiding that the wood everywhere decor is outdated and needs to be updated, the rooms are comfortable but noise from other guest seemed to go right through the walls. The breakfast came with our room so we took advantage of that each morning, the selection was very good, and the staff was excellent in keeping everything available and cleaning up as people left . The only down side was the decor of the restaurant again it was outdated but clean and comfortable. Looking at some of the prices that other hotels are asking for nearer the waterfront , the BW Fireside is a good value , and it's clean with a excellent staff .
We spent a night here on our way to Ottawa so we could tour the Kingston Pen. We enjoyed the short stay and cannot think of anything negative to say. Our room was big enough for the three of us and a dog. It was clean and comfortable. The breakfast was excellent. I had been looking forward to swimming in the pool which looked enticing at night but it was chilly and I just couldn't motivate myself even though they said it was heated. Reasonable rate for the dog. We would stay here again. Although we did not stay in one, check out the fantasy suites.
My husband and I thoroughly enjoyed staying at The Best Western Fireside! Cozy, comfortable bed, nice shower, and great having a fireplace! The breakfast was very good and we tried both Restaurants and the food and atmosphere in both were fantastic! The Bistro was a romantic atmosphere with absolutely incredible food and service! So convenient having both on site! A very peaceful, clean lovely Inn!
We love to stay in Kingston on our way to Montreal from Toronto. This stay was even more eventful as we were on our way to Montreal to attend our Granddaughters wedding. We had a great sleep and a delicious dinner. We Will always go back to the Fireside Inn.
We spent 2 nights here in whirlpool suite. The room was clean and spacious. We had complimentary champagne and strawberries dipped in chocolate in our room when we arrived. We also received 2 complimentary Breakfasts delivered to the room both mornings. Highly recommend the eggs benedict. Sat by the pool and enjoyed lunch from Tom's place. All in all we had a great weekend relaxing. We will return.
We have been coming to the Fireside Inn for the last 5 years on our anniversary. This year we were given an upgrade to a jacuzzi suite which turned out to be perfect. The staff are always friendly and accommodating. The included breakfast is first class. We will continue to return here for our anniversary next year. It's just a great place to stay.
Lots of character in this hotel, inside and out. I had a large suite with a Jacuzzi and a fireplace. Pleasant sitting area and a separate bedroom with a door. Could make it as dark as I like. Spotlessly clean and very comfortable. The hallways seem a bit narrow, but this is not a cookie-cutter motel. A restaurant and a bar off the lobby. Breakfast is in the restaurant, and is certainly restaurant quality. Real eggs! Check in/out quick and simple.
Clean, well maintained hotel with exceptional service. Every employee we interacted with was friendly and helpful. Hotel pool was clean and empty most of the time. Tom's Place bar service while at the pool was not open while we were there. Good selection at breakfast; replenished regularly and all items fresh and hot. Despite being busy, servers and breakfast manager greeted us with a smile. Room cleaning service was efficient, and again, the employees were friendly and courteous to us. Good value though our room was a bit smaller than we were used to. But clean and quiet. Fireplace in each room adds a nice, cozy touch
I found the rooms to be rather cozy and comfortable with their fireplaces and interesting decor. It was very clean as well. I normally have difficulty sleeping away from home, but I had a decent sleep for a hotel room. However, what stood out the most was the hot breakfast that was included. The food was fresh, the quality excellent, and the selection good. It was restaurant quality. I was very impressed and greatly enjoyed a hearty breakfast before making the long trip home.
This hotel was convenient to the highway to Toronto. It had character in the decor. I got upgraded it was a lovely king with fireplace. The restaurant Bistro Stephan for supper was super. Nice atmosphere, great service and good roast beef available on Tues. night. The room was clean and quiet on the second floor. Wifi was good. It is different from all the same hotels. I would stay here again when in Kingston.
we were in kingston to visit a son who had triple bypass surgery. he was been released the next day so we decided to stay over. i happened to mention the reason for our stay and was told that i could get a hospital rate. never heard of this before but it was a large discount. everything was wonderful at this hotel.
This hotel exudes warmth and character. Rooms are cozy (fireplace included), and contain all amenities. The hotel restaurant and pub are terrific. The free hot breakfast was restaurant quality and substantial. The free parking is protected and roomy. Location of the hotel is away from the noise, but within minutes of local attractions. Finally, but most importantly, the staff including front desk, room service, and dining service, were most accommodating and gracious. Thanks to all.
My mother and I had somewhat planned a last minute weekend away to Kingston. No hotel booked. We arrived and starting scouting out options. We lucked out when we drove up to the BW Fireside Inn, they had one room available! It was perfect. Cute decor, comfy beds, and CLEAN! Two double beds, a couch and a fireplace! The staff were lovely, and the breakfast in the morning was just what we needed. I left something behind in the hotel room, and the staff were kind enough to help co-ordinate shipping it back to me. My mother and I loved our weekend in Kingston, and we will definitely be recommending this hotel. Thanks!
Our first time staying at the Fireside Inn and we loved it. the hotel has plenty of character that we learned from the restaurant staff was fashioned after the owners interests and hobbies, of hunting and travel. The same owners for the past 45yrs! Very Clean, great restaurant and quality of food.Large comfortable rooms, and the pool outdoors looked very inviting. We will stay here again when we return to Kingston.
Room is a bit crowded with all the furniture (we had a King room), and very dated in décor style, however, location was good for us and was relatively well priced. Beds are firm, breakfast was fair for a buffet.
Great room, rustic but modern. Washroom was modern, floor tiling new. Walls are well decorated and outside wall if logged. Fireplace added decor and probably add a cozy atmosphere in cooler weather. Restaurants were cozy, not too loud and the food was exceptional at dinner. Breakfast was one of the better offerings I have had in similar type hotels. Staff courteous and friendly.
Nice hotel in Kingston. Comfortable bed and nice shower too., with an overhead shower spray, good for tall people, no stooping. Breakfast was included, it was alright. Didn't care for the scrambled eggs though. There was a fireplace in the room, but didn't use it as it was summer. The A/C worked well.
Comfortable bed. Immaculate bathroom. Firness centre is good. - although treadmill was broken. Restaurants is good. T ypical bar menu - soups of the day are excellent. Rooms somewhat dark. Landscaping very tasteful.
We were on our way home from Nova Scotia (drove there and back). We stayed at other hotel chains on our way there, during our stay and on the way back. Our bed for the week in Nova Scotia was nice and soft but very sunken in the middle. We stopped for the night in Edmundston before stopping in Kingston, and the bed there was as stiff as a board. We enjoy the Best Western in our home town, so when we decided to break up the long drive through too much construction by stopping for another night in Kingston, we decided to check in at the Best Western Fireside. The bed in this hotel was like sleeping on a perfect cloud! The bedding was clean and comfortable. The room was clean and even a little romantic. The fireplace was a great touch! The bathroom was immaculate. Double headed shower! The included buffet breakfast had the best variety and quality food. Everything was fresh, hot and tasty. We were so very pleased with this hotel. We've been telling everyone about it. We've stayed in our fair share of hotels and we have more than enough to compare to. This was one of, if not, the best hotel we've stayed in. We are already planning a long weekend away for October to stay at this hotel again.
Highly recommend this hotel if you are in Kingston to see the sites. Hotel is located @ 7 - 10 minutes from the waterfront. It is a solid, bang for your buck property. Exterior is quaint, interior very clean, family friendly, staff is super. Found best pricing directly on Best Western's website. It was a nice, last minute booking.
We took a short family trip to Kingston and thoroughly enjoyed our 2-night stay. The staff was friendly & helpful, the rooms were clean and cozy, the beds were extremely comfortable, and the complimentary buffet breakfast was perfect. We will definitely be returning to this hotel and recommend it to anyone. Next time we would like to stay in the fantasy suites. They look fun & the kids would think they are a blast.
This hotel is lovely and the restaurant is top-notch. They have some packages for hotel guests--be sure and have a look on their website before you book. The bed was great and the hotel was quiet. Be careful of the drive-through roof if you have an RV or high vehicle.
there is no elevator to the 2nd floor . After driving all day, I was not impressed and too tired to complain . The Bristro was excellent and the service outstanding ! Crystal and Bruce know the art of providing great service !! We crawled our way up the warmest flight of stairs to our room.
Front desk staff was efficient and pleasant! Rooms were clean and large. Very good size tv in the bedroom and a nice fireplace as well! Varied options at breakfast (good selection) and tasty! Would stay here again!
Great service, great food, good experience, decor a touch dated, but service and guest experience more than made up for that.Very accessible, a good family experience, and there actually is a fireplace in the room!
Front desk staff were couteous. Room comfortable and also had a fireplace. We had a free breakfast buffet each morning in one of the two restaurants on site. There is an outdoor pool. The Kingston Penitentiary tour is a must and only a 7 minute drive away.
Nice, clean rooms, great staff. Breakfast was great too! Would try Tom's Place for a bite to eat next time. Looked nice and cozy inside. Nice outdoor pool with bar service! The hotel is not walking distance to downtown and the waterfront but it's a good location in between the 401 and downtown.
We stayed at the Fireside Inn on July 19 and 20. We had two rooms booked to spend time with family visiting from Quebec. The rooms are beautiful and the staff are extraordinary. We even met the owner and her husband who were very kind and gracious. Both evenings we ate superb meals at Chez Stephan. One of the days we spent enjoying the outdoor pool that has food and bar service. (Toms Place).Joanne was outstanding! Couldn't have asked for a more perfect getaway. We have a special Anniversary coming soon and plan to make the trip to Kingston to celebrate at The Fireside Inn.
We were two very tired old souls that were driving back from Quebec city. We decided to call it a day and remembered a quaint little hotel that we visited 4 to 5 years ago. Would it still be the same ?? When we arrived, the front desk sweetheart treated us like her grandparents. Took care of us like no other. This hotel DID NOT CHANGE!! She placed us on the 1st floor as we didn't have the desire to climb the stairs. Wonderful room, bed space, design, décor, fireplace, clean, quite, whatever. The free breakfast is a Hot and cold buffet. Quality plates and cutlery. Food was fresh as was the orange juice, coffee croissants (to die for). The Bistros stake house top quality, in fact better than 80% of the ones in Toronto . This is now our family's official home in Kingston.
While not located close to the harbor, this hotel was a center of activity. Two restaurants, a bar and bistro were located there and it seemed locals patronize them. The atmosphere was welcoming and the personnel courteous. I would recommend this facility.
Very comfortable hotel. I stay here whenever I'm in Kingston as it is very convenient for where I need to go when in Kingston on business. The breakfast is quite good that comes with the stay and in a nice setting. The choice of both the restaurant and the bar/restaurant make for a nice on-site option for meals.
All staff we encountered were friendly and helpful . Room was well appointed and quiet . Price was reasonable and close to what we had planned for the weekend . Downtown was still only a few minutes away . We would highly recommend this hotel
Very clean and quiet place just minutes from downtown Kingston. Breakfast was good but very crowded space on a busy morning. Front desk was really helpful in providing me with shaving cream since I forgot mine at home. The room was quaint and even had a fireplace. Did not use it since it was July!
The room was very spacious and comfortable. It was clean and well maintained. The free wifi, parking and breakfast was great. The pool area was beautifully landscaped. The staff were efficient and friendly.
I've stayed here for 3 nights (over 2 stays) in the last 6 weeks and continue to be impressed. On both visits, the staff blocked off access to the electric vehicle charging spot for me (yes, they have one and it it complimentary!), so that other guests wouldn't inadvertently park in that spot and prevent me from recharging. The charger is a Level 2 1772 and is located at the rear of the right hand parking lot when facing the hotel from the street. This is the coziest BW I've every stayed at and the staff are always cheerful, helpful and polite.
Great hotel for a 2 night getaway with the kids. They really enjoyed the pool! Room was clean and staff friendly. Location was great, only 10 minutes to Kingston Pen and 20 minutes to Fort Henry. Would stay here again in the future.
A handy small hotel. The pool area was really nice. The rooms pleasant but dark. All areas were clean and tidy. There are some themed rooms too. The breakfast was adequate. And the area cleaned and tidied.
We recently stayed at this BW location in Kingston after staying at other BW locations elsewhere. Expect the same type of breakfast as other locations with the same type of breakfast staff, some of them overly friendly others quite disgruntled, banging serving dishes and grunting as they dump piles of semi-boiled sausages into the warming tray. Expect the same group of foreign tourists monopolizing the one waffle maker and the same over done potatoes. DO NOT stay in the west entrance location as the rooms have paper thin walls and the carpets smell. The motel/hotel does not have an elevator. The rooms themselves are a weird mixture of furnishings with gas fireplaces and very outdated bathrooms with one small exception, the shower head is adjustable! Okay for a night but for $200 a night, you might want to shop around.
We stayed here for one night with another couple and were extremely satisfied with our stay. The lady checking us in was very nice and the Bar staff were exceptional. Overall we were pleased with everything, the room was nice and the Bed very comfortable. Would definitely recommend this Hotel
Very easy to find Staff were great and the food at the restaurant was really good and very well priced. Room was very clean and the in room breakfast was on time and very well prepared. We did not take advantage of the pool but the area was very clean.
We stayed in the Tranquility Base room. The service was excellent and the room was neat. You would not need more than 1 night in the room since the novelty wears off but after the first day, it is basically the price of a regular room so, win-win. It is spacious too and we had 4 TVS.
I would recommend this to any one. We stayed in the northern lights fantasy suite the in room champagne and strawberries were a good touch as well as the in room breakfast was delicious! We ate dinner at bistro stefan which was also incredible
With a senior lady friend, I visited Kingston and Gananoque, Ontario for short cruises on Lake Ontario and St-Lawrence river; also to visit these towns and visit the casino. I have appreciated every visits as well as the Best Western hotel where we stayed for the whole time of our visit. It was the first visite for my friend while I had been in these surroundings many times in the past years.
Stayed at the Best Western Fireside Inn Kingston June 25 and 26th, 2017. There were 5 of us and we had two rooms, each room had two queen size beds. Plenty of room. Ate most meals at the hotel, either in the comfy lounge or out by the pool. All were good. We chose this hotel because it was within our budget and not too far from the Kingston Pen which we toured on the 26th.
Ive used this hotel a few times while visiting Kingston but, now it is in desperate need of a re-life. As soon as you walk in you can smell the old musty carpet, walls, etc. This carries on into the room as well. Musty smell from the carpet,and air conditioning unit. Staff however was amazing to deal with.
A clean hotel with friendly and efficient staff that includes an above average breakfast with the price of the room. We had a drink at one of their restaurants called "Toms". They should consider changing the chairs as they were pretty uncomfortable, however having said that our stay at the hotel was great.
A very nice place to stay. Rooms were clean and the beds were comfortable. The only negatives were the noise from people in the hallways and the fact that the building must have shifted at some point and opening the door to the room was very difficult. The location was close to everything and the breakfast was very good. The staff were very accommodating and very nice to deal with. We would recommend this Best Western to anyone travelling in the area.
My husband and I stayed five nights at the Best Western Fireside Inn in Kingston, Ontario. The room was big enough for both of us, and the bed was super comfortable. It was during a heat wave, and the air conditioning definitely worked with no issues. The customer service at the hotel, as well as the restaurant and lounge was superior - very friendly without being too pesty. Thanks again for a great stay!
Our overall experience here was satisfactory. Its; a little way from the central hub of downtown Kingston so you have to drive everywhere. Beware of the one way streets and parking is a nightmare downtown. The adjoining restaurant "Tom's Place" is not recommended. The service was great but the meal itself was less than satisfactory.
Another very enjoyable stay. The best of service where the staff is exceptional, the facilities are great and the food in both restaurants can match any of the finest. It made for a very enjoyable anniversary.
Did an overnight stay at this property and was pleased. It's definitely got some charm. The room was clean, and the bed was decently comfortable. They have a complimentary breakfast buffet which was also good. As a business traveler though, I have to say the Wi-Fi was weak and not very functional. There was a desk in the room for working but no nearby power outlets.
We stayed for two nights and it was obvious why it is called the Fireside Inn... our room had its own fireplace. The bed was comfortable and everything was clean. Things were a little outdated compared to some of the more modern hotels we stay in but there was nothing negative about this place.. and the staff were courteous and efficient. The breakfast was very good, and I think we would go back if the opportunity arose.
Everything at this hotel is perfect wonderful staff spotlessly clean inside and out. Beautiful comfortable rooms. Great food/ Cannot say enough good things about this hotel. We have stayed here many times and have never been disappointed. Every detail is taken care of truly a wonderful spot to stay
This is my first time at best western. I will always return. Great sleep and my king room was incredible. It had a fireplace and everything. Staff was helpful bed was so comfortable and was a great price. If you have a CAA membership you save more as well.
The price was good and so was the room. Comfort was wonderful. Breakfast offered a wide array of choices and it was fresh and delicious. My wifi would kick off and I had to go to the front desk. The last morning I was there, I couldnt connect to the wifi, so didnt bother.
Overall very good. We stayed five nights and the cleaners were excellent. I've stayed in places where the rooms were not vacuumed between guests and you could see long hairs everywhere. This was NOT the case here. The place does not have an elevator and this is a problem for seniors and disabled persons. Make note to ask for accessible rooms if this is you. We did experience noise the first night of stay but as usual it's the clients that are the problem. People were slamming doors until all hours of the night Probably a group traveling and partying between rooms. I would suggest putting groups either in isolation or put them so far apart it's inconvenient to walk between rooms.
Clean hotel, no issues. The rooms were really outdated.. just needed a place to stay so i guess it sufficed. However it is on the pricy side for a room. The breakfast was mediocre, but included so that was nice..
Great room with so many lovely details books fireplace amenities that are just perfect. Reception staff excellent with so much warm approach. You feel like at home here. Breakfast included and great. Quiet place It is big but you don't feel that. Super cosy
Quiet, updated, clean, pet-friendly. This will be our go-to getaway spot. Well appointed rooms. Ours had fireplace and great A/C. Log walls and country pool terrasse. Pub with wingback chairs and a classy restaurant on-site.....so great food & drink and back to room without any driving. Very good breakfast buffet included. Friendly staff in pub, resto and room service. Middle aged Receptionist with maroon hair was curt and inattentive.
Good service, amenities, staff, location and restraunt. The fireplace was a nice touch for our anniversary and it was close to the folks we were meeting. Would recommend this location when visiting Kingston ON.
Came for three days for a regional bridge tournament. Having never been in the hotel before, I spent quite a while exploring all that it had to offer. Overall very impressed! The highlight was the staff in the small restaurant and the food that was served! It is such a treat to be served by someone who truly enjoyed what they do....smiling all the time and totally in tune with the fact that the customer is important. Whoever was in the kitchen knew what they were doing! Highly recommend this hotel
From the amazing staff to the very clean and properly appointed room, this was a great value. It is absolutely everything you need for a comfortable stay. Honestly, don't remember being in a hotel room that has been kept this clean! Included breakfast was great. Buffet staff were wonderful. Only caution - if you have mobility issues (we did not) request a first floor room, as there is not an elevator. Would most definitely recommend to family and friends, and hope to stay again.
Great rooms with lovely rustic decor. Restaurant warm and inviting - great food. Tom's (the bar)- great place to relax and have a few drinks. All in one: eat, sleep and drink! (Tom's - not recommended for animal rights activists)
This past stay was for a birthday celebration of a close friend. We booked two rooms, had drinks in the lounge/bar, then moved to the dinning room for dinner. Great bar service, excellent food. Everything was perfect!! Thanks,
hotel good restaurant toms place not great .the hotel staff were good the location was quiet.and easy to find would stay again . breakfast fantastic . better restaurant off site down road with better staff
Checked in very late after we landed in montreal anf drove to Kingston that same night. Located very close to the highway exit we didn't want to search for cheaper hotels. The room was huge for 2 persons for just one night(having 2 queen size beds). We were told there was no other free room left. Well, parking lot was not even half full, so I'm not really sure if this was true. And 140 $ CAD (plus an additional fee of 20$ for whatever) All in all: nice and tidy hotel, in my opinion a little to expensive.
My husband and I were only at the fireside Inn for one night. I really could have spent a week there. It was cosy, clean and comfortable. The bed was very comfortable too. The Bistro food was fantastic. The breakfast, that's included, had a great variety. Even the coffee was excellent. I would definitely recommend the Fireside Inn. We will go back
We stayed at the Best Western Fireside Inn in Kingston while visiting to attend our sons university graduation. We found it through Trip Advisor reviews and the value, reviews and location seemed to be a good balance. We certainly agree that this is reasonable value and the location is good. The rooms are quiet and clean. The included breakfast is better than most places that offer included breakfasts. The only negatives were we found the rooms and decor to be a bit dated, and the mattress on the bed and pillows were not that comfortable, making for less than the best nights sleep. In room electric fireplaces are a nice touch. At least the room was clean, quiet and there was no traffic noise. The staff were amazing. Check in was quick and friendly, check out was even better, surprisingly efficient. The restaurant staff were very pleasant and helpful. Overall, we were pleased. Just wish that perhaps they could upgrade the mattresses and pillows. We would stay there again, next time we would definitely bring our own pillows.
This is the best location in Kingston that we have stayed at for over 30 years. We will return in the fall for another 2 days. There is so much to do and see in the Kingston Ontario. Take the ferry to Wolf Island and drive to the USA with another ferry ride or take the Glenora ferry to Prince Edward County and vist Piction.
Great hotel. The room was much nicer than I expected. Very clean. Great water pressure in the shower. Pleasant staff. The bed and pillows were very comfortable. We will stay here again the next time we visit Kingston!
Super nice hotel and even better customer service! The rooms are super cool and the packages available are amazing! Highly recommended this hotel! They have really cool fantasy rooms, one for everyone!
Stayed for 3 nights, had dinner at both Tom's and Bistro Stefan's. Food is awesome, prepared fresh and with attention to detail. My stay included a complimentary breakfast, which was far beyond my expectations. All three mornings had scrambled eggs, sausages, toast, home fries, cereal, pancakes, waffles, fresh fruit salad, coffee, tea and muffins, bagels. The same breakfast would have cost easily $15+ each morning. Tom's has an amazing burger and I enjoyed a really good steak Bistro Stefan's. I believe all the food is made at Bistro Stefan's. The hotel has a quaint cottage feel to it. All rooms have a fireplace, cozy room, clean and comfortable bed. I would highly recommend this hotel.
What can I say.... my stay at this hotel is always great. I have even been to the hotel and the front desk staff recognize me. I am always treated with utmost respect and as a valued client. This hotel has a cozy "home away from home" feel. The breakfast in the morning is the best I receive from any hotel that I stay at.
Check in & out was fast. Crystal at the front desk was friendly & helpful & a pleasure to talk with. We liked our room. It had two doubles & a love-seat. Our room also had a gas fireplace, but maybe they all do. It was a nice touch & we used it both nights of our stay. The room was clean & inviting. The bedding was crisp, clean, fresh with lots of pillows. The towels were soft, thick & plentiful. The TV & WiFi worked well, no issues there. We will definitely stay there again & will recommend the hotel to our family & friends.
Very friendly and helpful staff. Comfortable beds with lots of space in the rooms. The breakfast was good and again the staff were very friendly and helped with any dietary needs. The restaurant Toms place is located in the hotel and the food was very good.
My husband and I had to visit Kingston for a medical visit. We looked up this Inn on TripAdvisor and the reviews looked pretty good. They were right! The service was impeccable...friendly and warm! The rooms were amazing for the price paid! Fireplace included along with breakfast in the morning? Wow! We were not expecting all the little extras! Not only that, but there is also a great little pub and a restaurant attached to the Inn of you don't feel like going out! The food is great and everything is reasonably priced! When we visit Kingston again, we will be back for another stay!
Wonderful hotel with nice quiet location. Staff was wonderful and buffet breakfast was great. All fresh and piping hot. For me a hotel is about the rest, so peace and quiet is most important and this place was all of that. Watched Stanley Cup hockey in the cozy lounge in a room the resembled my basement
We had heard and read from others that it was a great place to stay. Having a 2 restaurants on-site you cannot go wrong. The location is great too as just down the street is an area mall, a grocery store right beside us plus other amenities nearby. It also is lose to the College and not too far away from Queens. BG ring that it was exam time, students moving out and the weekend the streets were very busy, but nonetheless we were able to get to where we needed to without too much trouble. We arrived at the BW around 4pm and were greeted by a friendly young lady named Marilyn. She was polite, professional, made sure we knew about the about the 2 restaurants on-site, gave us our breakfast tickets and a general breakdown of the area when asked. When entering the BW I was struck by the décor, cleanliness, warm friendly atmosphere. The room which room which we booked included a very comfortable king-sized bed with a desk and chair as well as a pull out couch, lovely fireplace, TV, refrigerator and bathroom. It had everything you could want in a room. It was very clean and the décor was warm and inviting. I will say I overheard some comments that it was a bit dated but we were very happy. The shower had 2 heads which I had never seen before but I tell you it was a lovely shower. Just down the hall is the door leading to the Fantasy Suites, all different themed rooms if that is to your liking. The first of the 2 restaurants was Bistro Stefan and the menu looked scrumptious which included steaks, seafood beautifully presented. This is where you also have breakfast in the morning. Tom's Place is the other restaurant and it is casually elegant with very comfortable arm chairs for seating. Our order consisted of a hamburger with fries, clubhouse with chicken and rice soup and a steak and Philly cheese wrap with same soup. All were very tasty and the servers were very friendly. Brunch was very good with a large variety to choose from (cereals, juices, coffee or tea, milk, eggs, sausages, etc..) Parking is plentiful as well. I would highly recommend BW Fireside Inn should you have the pleasure of visiting Kingston. We will definitely be back once the school year starts up again.
We stay in this wonderful hotel whenever we need to be in Kingston. We have never been disappointed here. The staff is all so friendly no matter what their position. All smiles. We've loved all the rooms with the fireplaces. On our last visit we were upgraded to a whirlpool suite which was terrific. We enjoy having breakfast in the lovely Bistro Stefan; the selection is good and staff again so friendly no matter how early in the day. Thank you to everyone who make our stays so special.
Stayed with a family of four. Room was very spacious and warm. The bed comfy and cozy. There was a crib awaiting us upon arrival as requested. The staff was very pleasant and very accommodating. The breakfast was extensive and tasty. My kids loved the fireplace too. Second stay. Will be back again.
The wife and I spent the night in a Fantacy Suite . We had an awesome time in the room , had a great experience we would definitely do this again some day .The staff was great the food was very good and the room was incredible . If you get a chance to spend a night in Kingston then try to book this hotel !
This Best Western is now average, in stay, decor & al. It is one of any number of hotels rooms, very impersonal. This Hotel used to be very different in rooms, now it is a generic stay like all others. nothing special or different. I miss the special attention and we have been staying there for over 25 years.
I have stayed at a lot of hotels over the years, but this hotel has to be the most welcoming. Not only the front reception staff but also the housekeeping staff. They are all so polite and try very hard to accommodate your needs. Excellent stay, I'll definitely stay there again.
This hotel should be a model for all others. From its design with two restaurants on site and fireplaces in the rooms to the fabulous breakfast, we were made to feel at home by every staff member and with every amenity. We had a great stay here and will definitely be back whenever we are in Kingston!
The rooms are beautiful. Just like being in your own livingroom with the fireplace on. The rooms are very clean and comfortable. The staff are very friendly and helpful. Food in the restaurant was great and so was the breakfast.
Fit my needs perfectly. Staff great helpful. Bed very comfortable and room is cozy. Breakfast was excellent and surrounding very nice. I have no complaints at all it was a fine stay. Especially nachos and cheese I pub
We were travelling up to Quebec so stopped in for a one night stay. Our room was great with fast check-in and good value for money. We ate in the bar restaurant for dinner which was nice. Breakfast was a hot buffet which was very nice.
Very nice Hotel. Room was lovely. Bed was very comfortable. Staff at front desk friendly and helpful. Breakfast was delicious. Next time we would stay there in the summer months and use the pool. We would highly recommend this hotel.
Service was great. The breakfast was plentiful and hot. Room was very clean and in good working order. Room service was very quick. Staff was friendly and professional. Wish there was an indoor pool and activity area for the kids to let of steam.
My wife and I had an amazing time at Best Western. We would go back to that hotel and would recommend it to others. The lady at the front desk that check us in was very nice to us. She printed us a map on where we wanted to go, even if it was only 8 minutes away from the hotel. The supper at the Bistro in the hotel was extremely good.
I checked in during a snowstorm. The snow was blowing and it was really cold out. Walked out of the storm into the lobby and a pleasant busy restaurant with guests sitting in big wingback chairs with a fireplace blazing - very welcoming and nice. My room had a fireplace, comfortable couch and sitting area. Was so happy to take off my winter coat and boots, turn on the fire, and warm up. Bed was very comfortable with lots of pillows. Breakfast was very nice - the usual selection - nicely presented and prepared. Would definitely stay again.
This place tries for the rustic look and fails. The result is a place heavy on pine and a tad old, dreary and tacky looking. The bedroom is chock a block decorated with items one might associate with a rustic cottage up n the mountains. Unfortunately it just looks old and a tad cheap. The 'electric' fireplace is an example. Gas would be fine. A wood burning fireplace would be nicer. An electric fire simulation is just place tacky. While the bedrooms need serious updating, the renovated bathrooms are quite nice (albeit a tad small). The room came with breakfast which was as forgettable as the furnishings. Better save your money. Stay at the Holiday Inn Express or Choice hotel and go out for breakfast. Lastly, the ceilings are low throughout the hotel making the place look closed in and dreary.
Stayed in many 5+ star hotels in passed. This hotel is a gem. Fantastic staff. Room was ready for us upon arrival including our crib for our baby. Although decor was dated there was nothing I could complain about. Cleanliness of rooms, super comfortable beds, parking, breakfast in dining room was great. Stop wasting your time looking in Kingston for a hotel this place matchs up to any 5+ Hotel. Dinner in bistro Stefan was delightful.
Came to stay at the Best Western Fireside Inn to visit my sister who lives in the next town over. Really enjoy our stay here. The hotel reminds me of a cottage cabin feeling. The hotel is also dog friendly. We book a dog friendly room in case we brought our dogs. But we got our daughter to watch them. The room that they did give us was near a exit so it was very convince to take them out if we needed to. We enjoyed the breakfast and loved that they had a waffle, instead of pancakes that was a nice treat. Also what I like about this hotel is that you were not that far from anything. I would stay here again. Over all experience was wonderful.
We needed somewhere near the railway station for a quick but good lunch in pleasant surroundings, & Tom's Place restaurant, in the Fireside Inn, was perfect. There really is a fireside; there are also comfortable chairs, enormous numbers of mounted deer heads & other animals (not the place for someone who flinches at the thought of taxidermy), no canned music at all, cheerful, efficient servers & well-prepared (though not especially imaginative) food. The outside of the building is fun too -- wooden & quirky, by no means the usual cooky-cutter modern hotel.
Stayed here while in town for a funeral. Loved the fact that every room has its own fireplace. Bed was very comfortable and the breakfast that was included was great. Rooms are a little outdated with paintings and a wood duck but it was very clean and cozy with a leather couch to sit in front of the fireplace. This place has a lot of charm!
we loved this place, the room was perfect; clean, super comfortable beds, electric fireplace and everything that we needed was there. The staff was nice for real ! The room came with breakfast, it was the best hotel breakfast we've had in a long time, they had quiche ! and make your own waffles (turned out very fluffy and light) we also had supper at the bistro; yummy! We would stay there again and recommend to all. one more thing; when was the last time you saw live plants in your room (3 of them) and a selection of books, really makes you feel at home and welcomed
The owners of this BW have been here since about 1975. There's a family atmosphere embedded in a professional approach to inn-keeping. From the moment the welcoming doors automatically swing open, to the inviting front desk staff, the cosy atmosphere of the one-of-a-kind Tom's Place bar with double-sided fireplace reminiscent of a lodge, and the classy Stefan's Bistro dining room, you've never stayed in or visited anything quite like it. In addition to the comfortable and well appointed guest rooms, this inn has five Fantasy Suites catering to adults in a variety of romantic settings. It's a must for your next trip to Kingston, Ontario.
Welcoming staff, check in was easy. Room was clean and bigger than expected. We were able to adjust temp in room. Bathroom had larger size shower head that worked well. Room had a gas fireplace and a seating area. Free breakfast in the morning with a great selection of food. Great value.
Reserved well in advance for a 4 night stay. Given a claustrophobic room overlooking a dim stairwell and next to the laundry. Asked to be moved. Request granted. Same style room but overlooking parking lot and brighter. Rooms are rustic making them seem a bit dated. "Ambiant" fireplaces are electric so the room does not overheat.The bathroom is well appointed but I noticed some black mold on the bathtub tile. New grout is needed. Heat/A.C. is very quiet and works well. Housekeeping is very accommodating and service throughout the hotel was excellent. They offer a free buffet breakfast which had lots of choice but some of the items were salty and luke warm. It is totally self serve but attendants were helpful and friendly. I do not spend a lot of time sitting in my hotel rooms. Basically, I'm there to spend the night and get some sleep. The 1st morning, I was awakened at 5:50 a.m. by the sound of running water- maybe a neighbour's shower!! I was so annoyed, we considered cancelling the rest of our stay. Staff told us some people are working and just get up early. Hoping we would get new neighbours who were not early birds,we stayed. The next 3 mornings, we got to sleep 'til almost 7a.m. Would we return? Not a chance!
Very comfortable rooms - nice decor - friendly staff - good breakfast. Would stay again anytime. Only downside were the french fries at Tom's Place bar. Supposed to be "fresh cut" bot were obviously re-heats. Other than that 10/10
We went to this hotel for my birthday weekend. Booked one of the fantasy suites and was concerned that it might be "cheesy". Much to our surprise, it was beautiful and classy. We had the Suzie Wong Suite. I can't vouch for the other fantasy suites. Both restaurants on site were very good! Only issue we had was with opening the door to our suite. The door was iffy and took several tries to get it open.
stayed one night, outdoor pool was closing, room was magnificent, and comfortable The leased to third party restaurant, not so much for the included breakfast, as the server was extremely inattentive talking to one table for over 10 minutes while other customers are ignored. Food was good but my low service rating is for restaurant and not the hotel. Dinner is same restaurant is expensive, better choices in Kingston for food.
Staff were great, nice rooms, fireplace was great for ambiance, although lights on same circuit,beds are as hard as sleeping on the floor. Wife had to make a pillow mattress on top of the regular one to be comfortable.
We always enjoy staying at this hotel, nice décor, good location, friendly staff, and we like both the restaurants. We have been to Kingston before, and we didn't consider staying anywhere else. My only observation to make is the menu in Tom's could be expanded to include more and varied offerings. A minor quibble.
I enjoy the personnel and I am consistently treated extremely well by all staff members. The facility would benefit greatly from some serious upgrades as much of it is outdated. The location is central to all local facilities and to the city in general. The translation is close and the downtown area is conveniently accessible. It is also nearby the university and serves my needs very well. I also benefit from the location being close to family residences.
This hotel appears to have been renovated not to long ago. It is very clean, relaxing atmosphere and courteous staff. Will definitely be staying at this location when in the area again and will strongly recommend it to anyone else.
This is a great character property with all amenities. Absolutely love this hotel, friendly attentive staff, great bar/lounge and restaurant. Hot breakfast with a great selection of items to choose from!
Attended a conference at a nearby hotel/conference centre. The hotel was fully booked. Stayed at the BW Fireside for the first time. A pleasant surprise! Staff were very friendly and efficient. Rooms are large and even have electric fireplaces. Complimentary breakfast was good. Their pub feels more like a cozy lodge than a typical hotel bar.
Was a lovely place for overnight stay only. I would not stay longer than overnight here, unless renovated further. Food/menus need updating. No elevators, long hallways - not recommended for anyone requiring a wheelchair or that are unable to climb stairs.
Exemplary hotel! Everything you want! Extremely clean, comfortable rooms, Customer service at its BEST! Bistro Stefan (steakhouse) comparable to a Fairmont meal!!!! Quite a few of the staff have worked here for years. Happy, well taken care of employees will always profit a business & this shows at The Best Western Fireside Inn. Joanne in Tom's Place & Matt in Bistro Stefan are AWESOME in their positions! Will definitely stay there again!
Excellent facility and amenities. Staff was very professional and attentive. Room was very comfortable. Breakfast had enough choice for variety over a weeks stay. Would highly recommend if staying in the area.
Great atmosphere... Entire place is cozy. A must see and stay if you are in Kingston. If you love fireplaces this is a must. Lots of hides and stuffed animals and really good food. Try the bruschetta... It was great.
Comfortable, country styled rooms with fridge and fireplace. Clean and homey. I visit my daughter who is a university student in fourth year and this hotel has become our home away from home. Sometimes available thru airmiles.ca which is helpful! Convenience of 2 restaurants (casual one and more formal one). Stefan's Bistro has great prime rib.
The room we stayed in was a single queen with a pullout. The decor is dated and the rooms are dark although clean. The breakfast was excellent and better than most with a variety of choices and the food seemed of higher quality than many "included" breakfast hotels. In regard to the room, there was a moderately strong odour of chemical that was used to mask a tobacco / smoke smell. We would likely try another hotel when next staying in Kingston.
We booked our hotel room, knowing we wanted to stop in Kingston to visit family, on our way back from Quebec. Found the hotel easily on Princess St., confused at first by the name of the in house restaurant that was also on the display. We arrived earlier than expected on Sunday of a long weekend. Our room was not ready, and we were invited to sit and wait on the patio by the outdoor pool. It was a beautiful afternoon to do so. Unfortunately, the restaurant was closed, but luckily we had beer in the car, so grabbed brew and unwound from the drive at poolside. The room was ready within the hour. The 1st floor room with 2 double beds, fireplace was clean, comfortable. Bathroom a little short of space for personal items, but was also clean and adequate. Staff at the front desk were helpful and friendly.
Our family spent the night here during a recent trip from Toronto to Ottawa. We greatly enjoyed the hotel and our short stay in Kingston (Beautiful city!). We are a family of five and the room was very spacious, even with the roll away bed. The two queens were very comfortable to sleep in and the room was spotlessly clean. We loved the outdoor heated pool and pool side food and drink service. The rustic look of the hotel was charming and the complimentary breakfast was excellent. I would definitely stay here again, the only negative was that our roon had a very weak Wi-Fi signal, we had to go out in the hallway to get a usable signal.
Stayed here for one night on the long wknd of September. 2 queen sized beds, couch and fireplace. Would be very comfy in the winter as the rooms remained me of a cottage or an old English library. The hotel is not modern style, old English in the standard room that we had which overlooked the hotel outdoor pool. Enjoyed the late afternoon at the pool, nice area has food service and tables outside. Did not use the bar or pub, but wish we had now after reading some reviews. Beds were comfortable, tv channels were quite static but did not bother to try and repair as tv was not that important. Did find our room in need of a bit more cleaning. The tv remote is fit in a "clean stand" but there was trash inside this little stand. Down at end of bed on the floor there was a discarded wrapper and bathroom had hair on the wall. Overall the room was clean and would stay here again, just bringing this to the attention of those whom may work there to pay a bit more attention to detail in the rooms when cleaning. Beds were comfortable, walk up to the 2nd floor so reserve a main floor room if you are unable to clean rooms. Buffet breakfast which was provided was a standard buffet continental style found in my hotels but again, the ambiance makes this hotel different than the rest. There is a grocery store right next door for snacks and drinks. Free parking and in room safe
Clean, very friendly and helpful. Full breakfast. Big rooms. The bar was a great place to relax and feel cozy. The bartenders really like to chat with you if you want them too. My husband and I quite enjoyed that. The front desk went out of their way to make sure you were happy with everything and that you had everything you needed. I will go back for business and pleasure. We have a child in Queens and it's about 10 min from the University so this works perfectly.
We had heard of this theme based hotel in Kingston but were unsure what to expect when we booked the Fireside inn at the last minute. We booked the hotel to be near the lake front and our Kingston Penetentiary tour. We arrived early and went for lunch at Tom's, the pub in the hotel. This was a great spot to unwind after our two hour drive from Ottawa and to connect with our friends. The comfy high back chairs, fireplace and cabin theme decorations made it easy to pass the time. The food was tasty pub fare. After our tour we checked into our rooms. These spacious rooms were some of their non theme based rooms. They were suites with couches, king beds and fireplaces. We were pleasantly surprised. The booking came with a breakfast buffet. This buffet was well stocked and fresh. All in all I would definitely recommend this hotel to anyone staying overnight in Kingston even if you are not interested in "theme" rooms.
The Best Western Fireside is a unique hotel in Kingston's west end. Ten minutes from the 401 and easy to find. It is unique for the rooms, which has a gas fireplace fit into a bricked corner of the spacious room. The four poster king size bed is comfy, the room has thick crown moldings throughout, and, most importantly, the room was clean. Also, the decor of the property lends itself to walking out the front door on to a ski slope in Vermont. The two restaurants/bars are very well appointed. We had drinks and a light dinner in Tom's Place, set to feel like a hunting lodge. Wing back chairs and thick wooden tables were set against a signature fireplace and lent a warm ambience that was very inviting. Overall, the prices are about 20% more than I would have thought, but given the feel of the place, it is forgivable. Definitely where I would wan to stay again.
We stayed here for one night after bringing our daughter to university. We booked the hotel using our air miles. Our room was a King Studio (not a themed room) and it had the largest jacuzzi tub I have ever seen in a hotel room. There was also a fireplace, seating area, two televisions and separate bedroom. The bathroom was spacious and clean. Robes were also provided. While we did not use the outdoor pool, it did look very nice. The advantage of this hotel is the exceptionally friendly staff, the free parking and breakfast included. The breakfast is quite diverse with fresh fruit, cereals, toast, yogurt, eggs, make your own waffles... The seating area is very nice and the staff is very attentive if you need anything.
They have a very good hot breakfast at this Inn. I only wish they had an elevator to help senior citizens get their luggage to their rooms. Fresh orange juice at the breakfast buffet would compliment the overall experience.
Loved staying at the Best Western Fireside Inn, Kingston. We were there on our way back from a trip down East and would have loved to stay longer. Everything, including the service, the rooms, the beds and the breakfast were top notch! Will definitely stay there again.
This hotel is certainly excellent. The staff are so friendly and helpful and so happy. In talking with staff from the front desk, housekeeping and the breakfast area everyone says right away ...we love our jobs as the owner and bosses are great so we enjoy coming to work. What a wonderful testament A special thanks to Michelle who happily took my GPS that had quit and fixed it for me with a "my pleasure"; to the housekeeping staff who quickly and efficiently put our room back to pristine in minutes while chatting along with a smile; and the breakfast staff who made sure we were comfortable and had all we needed. You all made a stressful visit for a very ill KGH patient pleasant.
My wife and I were down in Kingston Sept 2 to get my daughter settled in to her apartment as she is moving there for school. First check in was very fast and everyone was polite and cheery. It took maybe 5 min to check in and receive our vouchers for breakfast the next morning. We then went to our room with the king size bed and fireplace. The room was very clean and trust me I am picky . The bed had soft pillows and sheets and the room smelled fresh and clean. I have stayed in many hotels but this is ranked at number 1. The decor for the room and hotel is very lodge like. It is very cozy. We had dinner at Tom's place located in the hotel and the food was good and very reasonably priced. For breakfast we used our vouchers in the bistro also located in the hotel. There were scrambled eggs, sausage,home fries,baked beans,make your own waffles,cereals, croissants and muffins, fruit. Lots of drinks coffee, tea, juices. Lots of free parking. Check out was just as fast and friendly. I could not ask for a better experience. Best Western you have won me as a loyal customer and with my daughter in school now in Kingston you can be sure this is where I will be staying. Thank you Best Western.
At first glance from the Outside, not what I was expecting since coming from a wonderful location in Perth. Entering the hotel it was dark and smelled like chlorine(from pool). Two front clerks for check in, and one was busy talking to 2 other staff members about personal things instead of catering to us for check. To find out the that person was a manager(.Hmmm!) There was feces on the outside of the toilet bowl, bed bugs, gym equipment not working well. I could go on but let's just say, I will NOT be returning.. The Breakfast was pretty good considering the hotel accommodations.
Spent a night here and we were very happy that we chose this place. Hotel is clean and staff are very friendly. My kids came in with me to check in and they couldn't stop talking about the staff behind the desk. She was very friendly and made a great impression on my kids. Room was clean and the fireplace was a nice touch. Breakfast in the morning was great. Lots of hot food to choose from. I will definatley come back to this hotel.
Two nights for a single Queen room in a quaint hotel in early July, 2016. Loved the decor of the room with fireplace, relaxing beverage and evening meal in the lounge, great setting for breakfast. Quiet time at the pool. Comfortable bed. We were in Kingston for a wedding at a busy time so the room charge at $179 + HSTper night was higher than we usually like to pay. Very friendly receptionist.
This exceeded my expectations. We booked the Flights of Fantasy suite for fun. We'd originally thought we'd book the Lord and Lady one but it was taken. We just had a really fun, relaxing time. We used the pool, ate at Bistro Stefan - which was pretty good - and had a cup of tea at Tom's Place.
Cant beat place for value great room selection and clean , nice outdoor pool with food service . Breakfast was great and so is the staff. If you don't mind not being downtown stay here. Great Restaurant and Lounge
I surprised my husband with a weekend in the Tranquility Base Suite! He was so surprised and it was an amazing adventure!!! Included with the package was room service breakfast (your choice of 4-5 different ones), sparkling wine and chocolate covered strawberries. The room - firstly, all of the suites have their own common hallway that has beautiful decor and music piped in!! Then when you walk into your suite and you're blown away. Our room was absolutely amazing!! Huge! Had a hot tub for 2, loads of space, a fantastic bathroom, too many TVs ( even has one in the bathroom haha) and amazing decor! The hotel - very cute! The pool outside definitely looks bigger in the pictures but it's large enough for the number of people using it! You can even order food while at the pool! Very clean, loved the charm! The restaurants - there are 2 right in the hotel. We went to Tom's Place both nights and loved the staff and the food. The prime rib was amazing! It's a little expensive for what you get however the convenience, ambiance and staff make it a must! The staff - I can't say enough about the staff at the Fireside Inn. Everyone we met in the halls had huge smiles as we walked by, the front desk staff were absolutely the best I've ever seen! Friendly, efficient, knowledgable, and so helpful with any questions we had. I bragged to my daughter about the amazing hotel and she got me to book a different suite for her and her husband! My husband and I loved the experience and we will definitely be back to try the other suites! Thank you for taking pride in the hotel and the top notch customer service you all provide! It's definitely a hotel we will return too.
We've been visiting the Fantasy Suites for nearly 20 years. While they're a bit dated now, the prices have been reduced so they're excellent values. Almost surely the biggest and probably one of the best hotel rooms you'll ever stay in. You wouldn't suspect that from the modest exterior of the hotel or the very plain lobby and hallways. This isn't a 5-star hotel, but the Fantasy Suites make up for that!
My first impression the hotel caters to a senior clientele I found the hotel to very dated in styling. However It was very clean and the service was excellent. The Buffet was very basic with selection charging $12.95 for that seems high. It was complimentary for hotel guests. The pool area was large no outside hot tub..
Stayed here for a night with my family. Very clean rooms, extremely comfortable beds. Hotel has pool and gym, which I didn't try, and breakfast buffet that some rooms come with. Our room had a fireplace and very "fireside"-y feel to it. Recommended place.
Very pleasantly surprised by the fireplace,hardwood decor, cozy leather couch. Food was great, first time stay; will definitely not be the last. Most comfortable bed I have slept in . Breakfast was good, lots of choices. Nice pool. Front desk staff very efficient and helpful.
This was our second time staying at this Inn. I was pleasantly surprised the first time and this time they confirmed to me that they are actually that good. It started with the reservation and the fact that we needed 2 rooms for Friday and Saturday. Unfortunately Saturday was sold out. That being said a week before we were heading out they called to inform us of a cancellation, and then the day before the second room came available. Then upon arrival they realized their was a price difference so the young lady made sure everything was correct. Rooms were clean and comfortable, and ready at 12:30 in the afternoon. We stopped in at their little pub and had a great lunch. The lady taking care of us made sure that food allergies were addressed, and then off we went. Breakfast in the morning was included, and it was well presented. Unfortunately no bacon, but maybe next time. Both nights went great, and with the Tragically Hip Concert in town that weekend the property was actually very quiet. First stop next time as well.
I loved the hotel , the people and the food . The only thing I would suggest is more gluten free options as one of our party struggled a little bit with options but for the rest of us the food was lovely. Loved the pool and Toms lounge .
Bedding in particular was very comfortable. Fireplace and in-room TV v. nice. Hassle-free check-in and check-out. Did not use the pool but it looked good. Nice staff and good breakfast buffet. In-room coffee was average; perhaps higher quality grounds could be used.
Polite staff Convenient location Clean Good breakfast Nice pool and garden area. Don't think twice if you're thinking of booking here you will not be disappointed. The parking is also very convenient and its beside a food basics.
The Fireside continues to be a first-rate hotel. The breakfast which is included is the best ever. Tom's place is a 10. The service ,the ambience,and the food are terrific. The outdoor pool is always clean and has lots of patio furniture. An all round lovely place to spend a night or two.
We've stayed at the Best Western Fireside at least 3 times while moving our son to Queens and visiting him. The staff has always been professional and friendly, and the rooms have always been clean. We also like that we can bring our small dog along for the visit.
Went there to do a thousand island cruise and used air miles points to pay for room. Brought another couple who paid $185.00 for one night. A little pricey to my standards, but worth the price. Rooms were spacious and clean with a warm ambience. We went to Red Lobster for dinner which was good. Later we went to the pool and had drinks on the patio. Stacey our waitress was very attentive to everyone and everything. We stayed in the middle section on the first floor. The buffet breakfast was good and plentiful.
Friendly staff, nice facilities, good food, good value. We could be served by the pool which was very nice. The room was very comfortable and clean. A choice of two types of restaurants for dining was very good to have. The pool itself was clean and inviting. Lots of very easy access, free parking.
Easily located, convenient, with plenty of free parking. Reception and checkout were both efficient, fast, friendly and welcoming. The reception staff know how to make loyalty clients feel valued and respected. The room (on the second floor) was clean and comfortable, with all the expected amenities, including free wifi and a very pleasant, well-presented complimentary hot breakfast buffet. The hotel offers a private outdoor pool and onsite restaurant. All BW Plus establishments should be like this one!!!!
We had an excellent stay at this unique and charming Inn. Friendly, helpful staff, very clean room, pleasant decor and very quiet. The breakfast buffet was extensive and the dining area was comfortable, clean and very nice relaxing decor.
Stayed for two nights while in Kingston. Room was large, loved the fireplace and it would be great to use on cooler nights. Entire room was very clean. Adjoining rooms are not soundproof and you can hear everything going on. It wasn't a problem for us, but you could hear the kid playing in the room next door. Pool outside was nice, gardening was a very nice touch. Tom's Place is a nice touch to grab a drink or dinner. Breakfast was crazy busy but we were able to get a seat. Would definitely stay here again if in Kingston!
This Best Western is like stepping back in time. The 4 poster bed & fireplace were nice. The room was clean & the bed was comfortable. The staff were very helpful & someone took my picture sitting on an unusual sofa in the lobby. We ate at Tom's Place in the hotel & had good pub food.
Accommodations with hot tub and fireplace was good. Had strawberries and wine delivered to our room both nights. Breakfast was also included. Air conditioner noisy. Lounge/bar was busy the 1st. night, so service was very slow.
Away for a few days again. We booked this hotel based on preview reviews and we weren't disappointed, We had a King bed (a 4 poster) room with a fireplace. It was quite large with a view of the pool.There is free parking, wi fi (quite fast and easy to log into) and two on site restaurants. It is located about a 10 minute drive from downtown about 5 min off the 401. The full hot breakfast included scrambled eggs that were not rubber like is often the case at other hotels. The pool is outdoors and access with your room key. There is no spa but the pool has table service from the kitchen. We had one dinner in the restaurant with was very good and reasonably priced. The staff was friendly and accomodating. If you are in Kingston, I would recommend this hotel.
While some have said this place needs updating, I say it looks a feels exactly the way a "fireside Inn" would look and feel. The rooms are nice and clean. Bathrooms are not tiny bit also not spa like, just a bathroom (looked recently update for those that want that experience). The restaurants Tom's Place was great, not too expensive with good sided portions. But the ambiance of an old trapper cabin and the big wing back chairs made my family and I very welcome. The staff in the restaurants and hotel were all very helpful and pleasant to deal with. I would definitely recommend this hotel to anyone and we plan to return. If your are looking for a cold cookie cutter contemporary hotel this one likely isn't for you but if you want a clean country Inn feel in the heart of the city give it a try, I don't think you will be disappointed.
I always stay at this hotel , you can get a great clean comfortable bed and i nice restaurant in the same location . Hotel is located 5 minutes to the 401 and within walking distance to many amenities. I would recommenced the prime rib and apple crisp in the hotel restaurant .
My family and I stayed at this facility for a night. Our room was on the second floor. This is an older yeah charming facility with friendly staff. We enjoyed the outdoor pool and patio. We even had dinner on the patio. The room was comfortable and clean, yet the AC was a bit noisy and the Wi-Fi was slow.
This was our fist time at this Best Western but not our last. We read up on it on tripadvisor and the reviews speak for themselves, we had a very nice standard room , very comfortable and a very friendly and helpful staff. We had lunch by the pool with great service and were given ideas about where to go in Kingston. Then we had an excellent dinner at Stephan Bistr, definetly a 5 star. I love lobster tail and it was perfect. Fireside Inn should be very proud of there staff, and in particular when at Stephan's we were looked after by Margaret and she went out of her way to make our evening special, so thanks again for that. All and all thanks to everybody for making our special day special. It will not be forgotten.
Seems no matter where I stay at BW I can count on great beds,good value and a pleasant,refreshing stay.I'm not sure you can expect much more from an accommodation and added to that this time was access to really good food.
Hotel is very well located. A short drive from downtown Kingston. Also it was an easy hop on/off the 401 for a late night arrival. Hotel is well taken care of and clean. Breakfast was pretty typical but well presented (cereal, yogurt, toast, sausage, eggs, make-yourself-waffles, etc). Staff was very friendly and accommodating.
Two level hotel -- looks like it was originally a swiss themed hotel of the 70s. The room was clean and spacious with some nice touches like a loveseat. The bed was comfortable. There was a nice widescreen tv. Wifi was good and we appreciated having the small fridge. There are some retro reminders including a fireplace and a charming pine desk and bed frame. A mainfloor bistro is the location of an exceptionally good breakfast buffet. I thoroughly enjoyed the outdoor pool. Overall seemed to have a quiet, mature clientele. Would stay here again.
I have stayed many times at Fireside Inn always find the staff helpful Hotel is very nice they have outdoor pool which is well kept Restaurant very good food will continue to stay at Fireside Inn as I have family in Kingston
The exterior of the hotel was attractive.I found the reception area rather dark,small and claustrophobic.The staff were friendly,helpful and efficient.The room was clean and comfortable.I thought the placement of the coffee maker in the bathroom was unappetizing.It could have been placed on the desk.The fireplace in the room was nice.Breakfast was good.
Stayed two nights, very clean and quiet. Every single employee went out of their way to be friendly and helpful. Décor a bit outdated (perhaps and American hotel's perspective of Canada - pine furniture everywhere, deer and mooseheads, wooden rooster carvings etc. , but still clean and perfectly adequate. Good quality sheets and comfortable beds with lots of pillows. Plan to sit outside by the pool and garden and enjoy a relaxing drink from the bar service. Handy, easy to find location.
When we first got to our room we were not expecting to have our own quiet hallway with only 4 suites down this hall, with music piped in. The regular hall didn't have music. Then we figured out where our room was! We in the Susie Wong room, we had our own stairs. If you have a physical handicap, it will not do. We enjoyed the room and the extra little touches that was provided. This was our second time at this hotel. We will be back.
We stayed 2 nights in a Standard King room with a fireplace at the Best Western Fireside Inn. It was an incredibly comfortable bed, the bathroom was spotless and the room overall was wonderful! Employees at this hotel are very friendly and helpful. We ate at Bistro Stefan...surf and turf...it was delicious!! The only thing we found negative were thin walls (heard people in hallways) and a loud air conditioner. We were exhausted from busy days so we still slept comfortably. Thank you Best Western we will definitely visit again!!
We came from Toronto directly after our wedding, arriving at 1:30am instead of the planned 11pm. We stayed 2 nights and moved onto Gananoque, but realised we would need one more night on the way back. We arrived late that night as well and slept through breakfast the next morning. We didn't take advantage of the amenities, and next time we'd probably choose something closer to the downtown attractions, so there was a potential that we could have viewed this hotel from a grumpy perspective. But the staff, the staff, the staff is why I rate this place as excellent. Every individual we encountered was warm, friendly, eager to be of assistance, polite, respectful, knowledgeable, I could go on. Thanks so much for being our happy honeymoon facilitators! The wine and strawberries in the room with room service breakfast the next day was perfect, the big beautiful soft bed was a dream, the fireplace and view of the pool was appreciated. The little fridge for our wine and the safe for our wedding cards were really helpful. The breakfast buffet was perfect. But the staff is tops!
The hotel looks good, and the bistro nice too The rooms are clean and there is more than enough room. Breakfast was not what I expected. Can definitely better with warm eggs and warm croissants instead of cold. Staff was friendly. We stay there for 2 nights and we didn't want them to clean our bed in between, but they make it smooth again, which we liked.
We enjoyed our stay, two different restaurants, enjoyed the pool after touring all day, ordering by the pool, the room was clean and very pleasant, the staff was always pleasant and wished us a good day, had smiles
Everything about this hotel was GREAT!!! Friendly staff, beautiful spacious room with superb decor, great hot breakfast buffet and nice outdoor pool! We stayed there with our three children and it was perfect!!! The only con was slow wifi speed.
My BF surprised me with a night in the Lords and Ladies Suite as a birthday gift and it was a fun and luxurious experience! Very clean, quiet, the staff was super friendly and both restaurants are relaxing and serve delicious meals. We can't wait to go back.
Great place to stay. Spotless hotel, friendly staff, lovely pool and garden area. Tom's place has very tasty menu. Breakfast always fresh. Have stayed here many times. Very close to shopping and waterfront. Great location.. Minutes away from Hwy. 401 and Via Rail Station.
We recently stayed at the Fireside and it was a return visit. Last time was probably 8 years ago. It's an older hotel but looks well kept, clean and fresh. Although it's not something I'm into the option for a "theme" room is cool. The pool looked nice, we opted not to use it only because there was a lot of kids at the time. The restaurant had good food and prices are on par with what you'd expect. Staff were friendly and help, check in-out was quick and smooth. Well located and is good value, we'd go back.
That's really a nice stay at Best Western! I got my room updated without any charge, though that was my mistake! And we love the dinner at your hotel, especially the service, as well as the beef steak! In one word, staying in this hotel is really a treat to me and all my family. Thank you so much! You make my trip no regret at all!
Just wanna say this is the most maintained hotel I've been to with very well maintained rooms and would definitely stay there again! The locations is not bad, you have a bus terminal nearby and not far from the distance to Wolfe Ferry if anyone wants to access to the US side and the other side of Hwy 401.
We have stayed at this property many times. In fact, the BW Fireside is our first choice when travelling to Kingston. What it gives up for not being on the waterfront it makes up for in its being consistently excellent. Rooms are always clean, amenities and fixtures are always in good working order, front desk staff is efficient and friendly as are the breakfast staff and Tom's place staff. The grounds are immaculate.
We stayed at the Fireside Inn for two nights on our Canada and US driving tour. It was easy to find coming off Highway 2 and very convenintly located for the city. Checking in was very easy. It did not affect us but for note there is no lift so if you have problems carrying bags upstairs it may be worthwhile requesting rooms on the ground floor. Our rooms were superb one had a four poster bed, plenty of space, clean and an excellent bathroom. Breakfast was served in the french restaurant and was of very good quality. We had dinner both nights in the bar area, which is done out like an old log cabin and was a nice layout. The food was great and the service excellent, I cannot fault our stay and would not hesitate to recommend this hotel for anyone staying in the area.
As it states in the title, it was my first stay in a hotel in Kingston and at the Fireside. The staff was very welcoming, the hotel looked great, it looked like an old hotel, I mean that in a good way. It looked like a very well and long established hotel. I was lucky to be upgraded to a whirlpool suite. Wow, it was a huge room. The lounge/bar looked great, and the food was excellent. I always stay at BW hotels as and when I can, and this hotel is definitely in my list of favorite hotels. I will definitely be back.
Awesome weekend.Clean room and great staff.Had dinner both nights at each of the 2 on site restaurants. Food quality is very good and prices are reasonable.No need to go outside of hotel for meals.Great value.
This is our second time at the Fireside Best Western, everytime has been a great experience. The room is very nice and clean, nice decor and nice comfy bed. The bar and restaurant is great, food was very good and nice bar as well. You get a nice buffet breakfast as well.
Best Westerns are usually my first choice, and the Best Western Fireside in Kingston is no exception. The rooms are always very nice at this particular location. They are spacious, clean and comfortable and I think they all have a fireplace. There is free Wi-Fi internet. My most recent stay was at the end of May, 2016. The weather was quite hot but the pool didn't even appear to be close to opening, so although we understood it was a bit early we were disappointed with that. The hotel itself is close to shopping (including the outlet mall) and a quick drive to the downtown waterfront area and historic sites. Staff were informative and friendly and advised us where the best places to park would be. The restaurant's food is excellent, albeit a bit expensive so we opted to eat in the lounge. During the week the lounge atmosphere is second to none however I imagine it could be loud on the weekends. We were NOT thrilled with the free breakfast. I love to have waffles with blueberries or raspberries on top and the typical available melon concoction that most hotels offer was not ripe or tasty. I think because everything about the hotel makes you feel like you are in a top quality place you just expect a little bit better quality breakfast. We were only intending to stay one night as we were travelling to a destination with some time restrictions however once we were there a little while easily decided to spend an extra night. It's just that kind of place! :) We opted out from breakfast the second day though. I didn't use any other facilities this time so can't comment upon those, but in general the hotel continues to be one of my favourite stops when travelling between Nova Scotia and Ontario and we will definitely return.
First time I attended this hotel. Definitely will return. Room comes with a mini fridge and fireplace. Full buffet breakfast is a nice change. Rooms are very nicely decorated. Peaceful and relaxing decor. Look for rooms closer to the front of the hotel. Restaurant is excellent. Quality of service is excellent. Genuinely friendly.
good value for money, excellent service overall. breakfast buffet well presented and hot.decor of rooms pretty and attractive on entry. linens fresh shower easy to use and gentle spray, need anti slip on floor of tub. flowers welcoming at entrance and around windows and at doors.parking lot clean and smooth pavement. .
this is an excellent hotel, from the staff, appearance, room comfort , restaurant, lounge our friends and my wife and i loved this hotel. the service was excellent as well as the food in the restaurant we decided to stay a second night on our trip instead of going to another city.
Last year we stayed at 14 Best Western Hotels on our way to the Grand Canyon so we have some experience with Best Western Hotels. This one was one of the best. The staff were excellent and the restaurant offered great variety. The rooms were a little small but the location was close to everything. If you are a walker, it is only a couple of kilometres to Old Town.
We meet our friends from Ireland and New York every year. This year we chose Kingston and picked the Best Western Fireside hotel. It did not disappoint. From the front desk, to the bar, to the diningroom we were met with helpful, genuinely friendly and courteous staff. Our rooms were lovely, fresh and spotlessly clean. The overall atmosphere of the hotel was very charming and very clean throughout. We had a lovely dinner in the bistro diningroom on our first night there. The food was excellent and so was the service. We finished the evening with drinks in the really cozy bar. A full breakfast buffet was included in our room rate. It was an excellent breakfast and very well laid out. Served in the lovely diningroom. We had drinks and dinner in the bar last night and again the food was excellent. The pool area is also lovely. We sat out and enjoyed our early morning coffee there. I would like to thank the management for running a hotel the way hotels should be run. Its hard to find these days. We have already decided that we will be meeting there again next year. And perhaps my husband and I will come for a winter weekend getaway too. Your guests in room 102, June 17, 18, 19, 2016.
We enjoyed the rustic charm of this Inn. Very cute place. Hot/cold breakfast always appreciated. Restaurants on site very quaint. Wish we had time to enjoy the pool. Easy driving distance to everything Kingston has to offer. Seems a bit pricey.
A found this older Best Western a few trips ago and is now one of my favorites. Easy location to find and close to everything. The restaurant on site is excellent with a fabulous dinner and an above average continental breakfast. The staff in the hotel and restaurant were awesome
I have been on the road travelling so I was looking for a quiet place to stay. The service was great. The room was comfortable, quiet and exactly what I was looking for... except I was on the 2nd floor and I had quite a bit of luggage. I was not impressed there was not an elevator. I had a suite and loved the room. It had everything you needed.
The room was a comfortable size but for $170 a night I would expect ceilings without patched plaster and brighter bulbs in the lamps The pictures on the walls were very sun faded. The bathroom was very tiny. The halls were also very tired. The Hotel was on a very busy strip convenient to lots of restaurants and activities. the room was quiet, set away in the back. There was a pub style restaurant on the premises with very good food.
Stayed for one night passing through, rooms could do with an upgrade, tiny bathroom, had to call reception for tea although they had coffee. Toms Place was ok for a drink but food was pretty dire as was the service. Waitress was more intent on regaling the others with her story about a temperamental guest. Breakfast was good. If in doubt, choose a hotel down on the waterfront. Looked a good area with nice restaurants around it.
The hotel room and common areas are exceptionally clean and well kept. Everything is acceptably up to date. The Bar/Lounge is comfortable and you can get a drink or pub fare for a descent price. The Bistro is priced at the high end but the food was very good. The buffet breakfast was excellent with something for everyone. Staff are very courteous and eager to please.
Staff were friendly and efficient, service was quick. Lovely bonus was the surprise of "Amuse bouchée " from the chef. It was a mouthful of delightful rare beef with capers on a crisp tiny piece of toast. Crunchy and flavoursome. Very nice with our wine while we waited for our meal. Log fire added to the atmosphere. Definitely worth a return visit.
Stayed here last week whilst visiting relatives near by and liked it so much we changed our plans and stayed longer! Really good sized, clean rooms with all you would expect. Breakfast was ok but defiantly not enough fruit. The beans were really bad and no bacon! The bar and its staff were excellent, particularly Patrick.
Room was clean, as advertised. Staff were exceptionally friendly especially the front desk and the breakfast crew. Pet friendly - travelled with our dog and received a nice welcome gift which included cookies and "poop bags" - a very nice touch for our stay. Have stayed a few times at this location and have never been disappointed.
We were very pleased with everything about the hotel. We hadn't stayed there for some time but will be returning.The hotel is a very quick drive to downtown. Their pet policy is one of the best in the city.
Our stay was wonderful as usual! Fantastic staff, great location & great atmosphere. You can't go wrong. Great for a family stay or for couples you just want to escape for the weekend. Always greeted with a smile by Hailey the Front Manager.
We spent two nights here, booked by our travel agent. The hotel is clean, the staff helpful and pleasant, breakfast was included and was ok, but it is a long way from Kingston downtown and the waterfront. If you haven't got a car then it's an hour's brisk walk, a bus ride or taxi. Not recommended for people who want to access Kingston's vibrant tourist area.
This is a very large room with a London vibe. Sleeping in an old Rolls Royce is a novel idea but as a bed it is not very big. We certainly enjoyed the evening and appreciated all of the fine touches the hotel puts into the room. The fantasy suites are pretty neat all in all and enhance the stay for sure.
Stayed here on business for one night. I was pleasantly surprised when I was upgraded to one of their fantasy suites. The hotel seemed pretty normal until I got the fantasy hall. Very weird decoration and a weird vibe. Got into my room... My bed was literally a car. Room was super dated and the lighting was not good at all. The room actually gave me the creeps which is very unusual for me. The room's novelty wore off in about 5 minutes and I had to get out of there. It was too weird for me. Thanked them for the upgrade but switched back to a regular room and tried to forget what I had seen.
This hotel offers exceptional value. It is conveniently located in Kingston, The rooms are clean and homey. The staff are extremely friendly and the restaurant is exceptional. I stay at this hotel whenever I stay in Kingston.
Great Hotel ! Although you can see the curve in the floor as you walk down the hallway and our room door didn't quite open smoothly because of the slant, and a crack in the bathroom sink, it still is a lovely hotel, with clean rooms, comfy bed, and a great starter breakfast.
We had a wonderful time. It was a family retreat and we stayed here 2 nights. The room had 2 queen sized beds, refrigerator, and a fireplace (which added a nice touch). The breakfast was included and was very good. The hotel has an outdoor pool, but it was a bit cold to swim. The staff was very nice and friendly. It was a good stay.
Stayed here for 3 nights while I explored the historical sights of Kingston. I found the place a charming and friendly hotel. The location was only 2.5 miles from the Waterfront. They have a free and spacious parking lot. Bistro Stephan is excellent and the staff were exceptional. I enjoyed their lighted seafood entrees though most seemed to choose steaks and hearty fares. I was upgraded to a Jacuzzi room on 2nd floor. The extra space & amenities my visit much more enjoyable. The exercise room on the second floor was well maintained and had a good view of the pool area. t has an upper body machine as well as the standard treadmills. Pool area was pleasant & clean with several umbrella tables to enjoy drinks under. Overall a nice hotel, well located and a very enjoyable stay.
The Fireside Inn was a very nice place to stay. Kingston was an overnight stop for us on our way Montreal to Niagara Falls. Kingston is right on the water and the town was going through some construction pains but I wish we had planned two nights instead of one. The staff at the hotel was wonderful. When we arrived the person who took my reservation earlier had failed to state I wanted a room with a jacuzzi but that was not a problem because the girl at the front desk upgraded us to one of their largest executive suites with a jacuzzi. There was a water pressure problem so they moved us to one of their fantasy suites- The Suzie Wong Suite. It was beautiful. The Jacuzzi was huge and the whole suite had several nice places to sit and enjoy. The restaurants in the Inn were quite good. The complimentary breakfast was good ambiance wise, however the food choices were'nt as good as other Best Westerns. If we were to stay again we would stay in a Fantasy Suite. It is not on the water front however it is a short driving distance to the water front. Best Western is our go to place when we are not sure of where we want to stay because most of the time they are very clean. I think it should be rated Best Western Plus but because there are no elevators it is rated as a standard Best Western.
Very nice hotel. Good value and nice country theme. Excellent restaurant. Good quite location. Staff were very friendly and helpful. With the add benefit of the Best Western rewards this is the place to stay in Kingston!
The Best Western Fireside Inn is a charming and friendly hotel, well located with free parking. Bistro Stephan is excellent and the staff were exceptional. However, corridors to the rooms were so long and narrow as to be claustrophobic. Two people cannot walk side by side. The staff were very nice, friendly and helpful. The bathroom tub needs resurfacing. The rooms are exceptionally large and quiet. A nice big parking lot. Pool area was pleasant although dandelions on the grassed area need weeding. Overall a nice good hotel, well located and a very enjoyable stay.
We thoroughly enjoyed our 2 night stay at the hotel. If you have the in-room choice of breakfast, I recommend it. Our breakfast was delivered to our room on time, still warm and the quality of the breakfast was amazing. We attended a comedy show at Absolute Comedy just beside the hotel. Nice that it was so close by. The restaurants located in the hotel, Tom's and Bistro Stefan have a lovely atmosphere and I would also recommend them. We'll be back to this hotel again.
Best Western Fireside Inn, Kingston is a nice place to stay for business and pleasure. Rooms are comfortable if you enjoy a rustic motif however it does appear it hasn't had any upgrades for some years. Still a relaxing place to stay; hotel staff are friendly & helpful and restaurant staff are pleasant and efficient.
My husband and I booked the Renaissance room...it was beautiful. We had it for 2 nights. Lots of space for all of the bridal party to get ready and great ambiance for taking pictures The staff was very courteous, the rooms very clean. The jacuzzi was extremely relaxing the night before the big day.
We loved the decor and different themes at the Fireside Inn. Service in all areas was excellent, with friendly staff from the front desk to the breakfast buffet. Room was large and generally clean and quiet. No extra blanket and some old items (e.g. Old heater) in the room would be minor drawbacks. Breakfast was very good and overall we were happy with our stay.
I have stayed at this hotel during my last 3 trips to Kingston. I am an annual visitor. When I visit Kingston, I stay for 4 days just for a nice getaway. I love everything about this hotel. Friendly staff, clean rooms, very cozy, waaaay comfy "poofy" beds, great on- site dining, and close to just about anywhere you want to go. And ample free parking! The beds are so comfortable, it's just amazing! And the breakfast buffet is a nice bonus. Lovely, relaxed atmosphere. Tom's Place is especially fun for a cocktail in front of the fireplace, a light tavern meal and trivia cards on all the tables. Just lots of fun. And did I mention the Oyster Bar on Friday night's? FANTASTIC! Love you Kingston Best Western, you're the best! See ya again next year!
The location was very easy to find in a stranger city. It was close to shopping and close to main thoroughfares. We met very friendly people who were attending the same event in Kingston as we were. The in room fire place added to the coziness of the room' I wouls choose this hotel again if I were returning to Kingston
I always stay at Best Western Fire Inn, Kingston, because of the restaurant and there very good choice of dinner items and specials. They have a great helping staff all over the hotel. My check in experience is always taken care of in a quick and helpful way.
We had to go to Kingston in April and booked into this hotel as it was close to the venue we were attending. I had not stayed with the Best Western before but thought it was a safe choice. Were we pleasantly surprised ! It was a great stay - the accommodations were so well done, like going to your Auntie's house . Cozy wallpaper, such remarkable detail in the workmanship, solid poster beds, room larger than we are used to for a very reasonable price. The dining room and bar are so welcoming and the staff fantastic ! The place is so clean and well kept,with such a cozy,welcoming atmosphere, I can't wait to find a reason to go back to Kingston. We didn't stay in a theme room but a staff member gave us a peek of a vacant room. Unbelievable !
Lady that checked us in (Hayley) was super nice, very friendly, very helpful with all our questions about getting downtown (10 minutes away). The room was superb - long with a couch at one end, tv, bed - room for a desk and there were even books in the room...the bathroom was at the opposite end which kept it a little more private than normal. Lovely room, clean, quiet, comfortable. Highly recommended !!!
We had a pleasant stay. Service is very good, food was interesting, breakfast more than adequate. The motel was clean and comfortable. It is in a downtown location and was convenient for shopping and other visits.
The Fireside in Kingston is our go to getaway hotel, always a great experience. The room is always clean, no surprises. Always a nice touch is the fireplace. Had a good nights sleep very comfortable bed. The best hotel buffet breakfast anywhere. We will be back.
Not just for a Best Western, but for any hotel in general...The Fireside Best Western was absolutely wonderful. The room was spacious, clean, and cozy...and we loved the decor. The bar was SO beautiful and rustic...we were shocked at how amazing it was! The service was amazing and everyone was incredibly kind and generous with helping us at every turn. They even gave a treat bag for our dog that had cookies and poop bags. An amazing overall time and we will 100% be coming here (and only here) when we travel to Kingston!!
This is such a cool room. You have a small entrance way and then you walk in to a room transformed in to outer space with moon rock and your very own Spaceship to sleep in. We had a complimentary breakfast sent to the room in the morning and we're greeted with chocolate covered strawberries and a bottle of champagne. Great way to spend a night with someone you love.
The rooms were very clean, and the beds very comfy. There is an electric fireplace in the room which is a plus. Breakfast was included, eggs, sausage, beans, hash browns, waffles, fruit, cereal, yogurt.....and more. The only thing we missed, is there is no lobby to hang out in.
The Best Western Fireside Inn, Kingston, Ontario, offers a pleasant, quiet and comfortable stay in a well located area near the Queen's University campus. The breakfast included is an ample spread with lots of choices.
Met a girlfriend there for a nice relaxing night away. Front staff was wonderful. Let us check in early and offered express checkout. Breakfast was included. Great food, could have had some more fruit but we didn't go down till almost 10:00. We sat chatting for almost an hour and no one rushed us out. Very friendly
A very pleasant stay. The room included a fireplace and lots of chunky pine furniture. King bed was a little hard for my liking but this would be my only concern. The breakfast buffet was nicely presented and offered in a warm cozy space.
I've stayed here about 10 times over a 5 year period. - Hotel fixtures and decor are very dated. "Country cabin" theme from the early 90's which is really just an excuse for shoddy amateur carpentry. - Breakfast is below average quality. - Some rooms offer no protection from adjacent rooms sound. Can hear conversations and TV even at moderate volumes. + Rooms are all large + Staff seem adequate + No issues with cleanliness
We ended up with a first floor room towards the back of the hotel. The rooms are large, and ours had a fireplace, fridge, two double beds, a small couch, desk, and a large flat screen tv. Our first night was very peaceful and quiet. The second night we had heavy-footed neighbours in the room above us who kept us up until the early hours. Breakfast was good, a decent selection. There were hot and cold items (sausage, corn beef hash, home fries, baked beans, oatmeal, waffles cereal, toast pastries, scrambled and hard-boiled eggs, fruit salad, yogurt, etc). Located only a few minutes drive from downtown. Overall a comfortable place to stay. I would return again if ever in the area.
I stayed in one of the themed rooms called Tranquility Base. You get to sleep in your very own moon lander and the three storey room makes you feel like you are in space. This is perfect for the nerd in all of us. The room was clean and the free bottle of champagne and chocolate covered strawberries were a very nice touch. The food is great (except for the steak I had for breakfast the second morning. It was inedible). But I highly recommend the corned beef hash! The staff are exceptional and really helped make my stay even better. If you need anything just ask for Alec, Maitlyn or Linda. But everyone there is amazing and will make sure you have everything you need, even directions and suggestions of what to do in the city. I don't think I'll ever be able to stay at a normal hotel again!
Always an excellent stay. We have been staying at this particular BW on and off for the last 30 years. We find it has a very relaxing atmosphere catering mostly to couples. Tom's Place being our favorite lounge. We only wish it would stay open a little later after a return from concert, it was closing at 11:00
Really enjoyed our stay at the Fireside Inn in Kingston, Ont. room had a fireplace and nice sitting area as well as a comfortable King bed. Tom's Place served a delicious dinner, and we enjoyed the ambiance there and in the Breakfast area.
Hockey tournament staying at hotel. Children running up and down the halls till later in evening. Certainly not relaxing. Ask when booking if there is also a tournament staying to ensure you have a quiet space.
Stayed here for a one night getaway. We booked a Jacuzzi suite, which was perfect. The room was clean, functional, well maintained - separate bedroom with huge four poster bed, TV, wall safe; bathroom with shower; bar sink area; living room with leather (leatherette?) couch, huge Jacuzzi, TV, fridge, desk, fireplace. Lots of lighting options. The décor is ... different lol. Rustic? But don't let it fool you, there is nothing "old and worn". We had dinner at Stefan's and coffee and dessert at Tom's place. The food at Stefan's was good, but nothing super special. We also had the breakfast buffet there. I enjoyed the atmosphere at Tom's. It was nice to have both options. Service at hotel and restaurants was impeccable. Would definitely come here again and highly recommend it.
Had never stayed at BW Fireside Inn before but from now on will try to book it first! Totally reasonable price, especially considering the delicious hot breakfast in a.m. Great breakfast host staff and caring and personable front desk staff. Was blown away by the cleanliness of the hotel room and bathroom. Have stayed at new hotels that did not come close to having such thorough cleaning. Husband has bad back but woke up saying he had not slept that well in years, the mattress was that comfortable. Yay for Best Western Fireside Inn!
I wouldn't expect a best western to be anything other than an average chain hotel but I think this one bucks the trend. Service was great at front desk and our room was lovely - clean, spacious and the fire just gives it that something above your standard chain hotel! Apparently they have fantasy rooms too but can only speculate as to what they might be! Decided to eat in as there are two restaurants to choose from and we chose Toms Place as it had a lovely old style country feel. Food and service was good - dont expect fine dining but no complaints at all. Breakfast the next morning was also good - more choice than in a lot of US hotels. I can see why this place is no 1 in Kingston.
Had a room for the night while visiting family. The room was large and had a big 4 poster bed which was really comfortable. The two places to eat in on site were quite busy but we did not have dinner there as we were attending an event. Check in was easy and staff was friendly. The place was clean, and our bathroom was newish. Some painting was being done. We had breakfast the next morning and while pretty standard the food was ok. We left and were a half hour away when I realized that my ipad was still at the hotel, where I had left it in the business office when I checked in for our flights. I called the hotel and a staff member literally put the phone down ran up to the business office and found it. Only complaint, no elevator for those who need it.
Loved the fire place in the room and all the decorations it feels like home. The breakfast was very well presented and very good. Lots of parking and a good location close to all the restaurants and activities in Kingston. Would go back for sure.
We really enjoyed our stay at the Best Western fireside inn Kingston. The rooms are very nice and also very comfortable. The hotel is extremely clean. The hotel is located at a 5 minutes drive to downtown. The service is also great. The reception manager Hailey provided us exceptional service. We had dinner at one of their restaurant Tom's place. Food was very good; it was a pub style. They also have a very good steakhouse restaurant. I strongly recommend this hotel. . C Riopel Piche
We choose to stay here to celebrate my birthday. We choose the Whirlpool Suite. This features an in-room jacuzzi tub, and a fireplace. The size of the room is comfortably large, with a separate bedroom (for the king size ). While the room is dated, everything is clean. The bathroom looks ot be updated with a travertine walk-in shower. Other things to note is that the room has 2 TVs (main area and bedroom), fireplace (although the fireplace is electric only), desk, DVD player, fridge and coffee maker. This room includes breakfast at Stefan's, and it is a lot more than your basic continental breakfast. It is buffet style, but everything is laid out very well, and the selection was all tasty. No need to go out for breakfast. Tom's Place Restaurant, right on the other side of the tiny lobby, is a treat to be in. It's like being in a lof cabin, with all the decor there. We did not try the steak, but the burgers are well made . The exercise room seems to have been an afterthought. A limited selection of exercise equipment squeezed into too small of a room. If it was summer time, I would not have thought about it much, and just gone in the pool, but for fitness, this is all there was. Otherwise, very clean. Note that this is a 2 story hotel with no elevator. If you have mobility challenges, you may want to request the first floor. We found out the hard way...:-( Other than that, if you can score a good price here (i.e. promotion or CAA or Senior's discount), you will enjoy your stay.
A really enjoyable and relaxing stay. I was made welcome and upgraded to a very nice suite. I had everything I needed. Great shower. The little touches make the difference and I really liked that they put creamers in the refrigerator. Every hotel should do that. Thank you BW for treating me well!
We recently stayed here as a stopover on our way to Montreal and quite frankly we were just looking for clean, quiet and inexpensive (not cheap) accommodations for the night. We were pleasantly surprised when the Fireside Inn delivered in spades. While the building and rooms are looking a bit dated, they were well maintained and clean as a whistle. More importantly, the service was far beyond my expectations. From the super-fast and friendly check-in to the staff in the restaurant for breakfast (included free with the room), everyone was friendly and professional. While I probably wouldn't make Kingston my end destination, I wouldn't hesitate to stay here again if I needed another stopover.
My wife and I stayed over Valentines. Had always wanted to stay here and while it was nice enough, it sure is showing its age. I certainly got an Alpine feel ( not just because it was a million degrees below zero either!) . Narrow hallways, floors that are uneven, wood panelling etc..... Sunday buffet was okay, but the layout for it in that restaurant is quite poor from a serving standpoint- but again, old style layout. Staff nice enough with minimal interaction we had with them.
Very pleasant experience, the reception staff are excellent and to highlight them, Haley and Mitlaind. Most cordial. It is also perfectly located if you are going to the Memorial Arena. Very rustic, the pub has very comfortable seating.
We've passed through Kingston on many occasions, but have never actually stayed in town. We decided to burn up some of our Best Western reward points, as well as some Air Miles points and stay in Kingston for a few days to check out the sights and take in the local history. We usually stay at Best Western and BW Plus because, well , we prefer Best Western. The Fireside Inn goes way beyond the typical. Our King room was beautifully decorated in quality Pine furniture, a comfy bed, ceramics in the bathroom, and an electric fireplace. This was one classy room. There are also two excellent restaurants attached to the Hotel. The biggest decision while standing in the lobby is to turn left or to turn right to decide which eatery to visit. The included, hot, sit-down buffet breakfast is a huge added plus. This is what 'customer service' is all about. Well Done !
First time visitor to this property. Visiting family and selected BW Fireside Inn based on tripadvisor reviews, Very comfortable, affordable and good value (complimentary breakfast included). Ample parking on site and it's free. Staff at front desk, both at check in and checkout, very pleasant. Rooms were clean with a quaint country feel to them. Fireplace in the room is a nice touch from your standard looking hotel room, Minutes away from downtown Kingston. Will definitely stay again on our next visit to the area Highly recommend,
We stayed here during a month-long road trip. We booked it based on the reviews (didn't get an upgraded themed room). The front desk staff were very helpful, the rooms are clean and cozy (love the fireplace and cabin feel to it), and the restaurant/lounge was fantastic. We had breakfast there in the morning, and it was a pretty typical. It probably wasn't my favourite hotel for breakfast, but it wasn't bad. A trip to the lounge is a must, even if you just have a drink. All around, the service was very good. The only negative for me was the gym. It was very tiny, and the treadmill was stuck at an incline. On the upside (pardon the pun) I did get a good workout from going uphill the whole time. They don't have an elevator, so if you have a problem with stairs, ask for a room on the main floor.
Great hotel with warm character. Great lounge and an amazing breakfast! Overall one of my favorite Best Western properties that I stay at! I travel fairly frequently and have always had a great experience with this hotel and their staff.
In the world of marketing the current trend is to "wow" your client...to go beyond what they would expect and this hotel definitely put the "wow" in our experience. From the moment we checked in and were greeted by happy friendly staff to an outstanding dinner at the Bistro Steakhouse and their pleasant staff. Our room was a suite and it was huge. The over sized jacuzzi was more like having a hot tub in our room and the fireplace in front made it all so cozy and romantic. The king sized bed was very, very comfortable and slept like a baby. Breakfast was well prepared and kitchen staff like everyone else there was so friendly and kind. Looking forward to a return trip in May.
This place has a Moose hanging above fireplace in TOM's Place bar and restaurant. Plus other critters hanging on wall and a fish. A wolf pelt and a wolverine too. Attendants are the best. Food is good. Drinks are good. Really nice and cozy. But don't go there. I want it more for myself.
be sure to spend a night or many here, very quaint , with a hint of old school , nicely decorated, get a room 238 , nice 4 poster bed, soft pillow top mattress, whirlpool, electric fireplace . and nice bathroom , free parking , great choice of 2 onsite resturants , both are great .
1. Asked to be moved from noisy entrance; moved to room next to another noisy entrance. 2. Error on final bill 3. Hair dryer did not work 4. breakfast buffet- toasters did not work; no staff around to fix.
This was a very brief one night stay enroute to Quebec from Michigan. Arrived around dinner time after a long day of driving, the last 4 hours of which were in heavy traffic and snow squalls. Left immediately after breakfast. Fireside Inn was chosen because of TripAdvisor reviews and it was an excellent (if all-too-brief) stay. Had a nice dinner in one of the two hotel restaurants. Room decor was slightly dated but clean, well-maintained, had a fireplace and was unique, all of which added to its charm. Room rate included a full breakfast and was about $100 US, a bargain for what you got.
We were well looked after at the Best Western Fireside Inn during the Christmas holidays. It was nice to have our own gas fireplace in the room. To our surprise, there were hot breakfasts on Christmas day and Boxing Day (unlike what we had been told at check in). The room was quiet, and everything worked well. There is a refrigerator in the room, and a couple of grocery stores within walking distance. Will definitely go back.
We have stayed at this hotel many times mainly because it is comfortable, affordable and of good value. The fireplaces in every room are a great addition although the rooms do need an update. Staff are very friendly and accommodating. The Fireside is not far from downtown Kingston; parking is never an issue (and is free); the buffet breakfast is excellent and Tom's place is great for dinner or a drink.
We had a gift certificate that was almost 5 years old and the hotel went out of their way to allow us to use it New Year's eve. We enjoyed a wonderful meal, a lovely room and a terrific in room breakfast. Thanks BW
This review is for the space theme Fantasy Suite, not standard guest rooms. Booking: Reservation made en route directly with the property front desk because price was same for Fantasy Suites. Location: Convenient directly on a main road (Princess) approx. 10 minutes from 401 FWY. Some traffic when exiting all times dawn to late night. Price: CAD 275 per night plus taxes for the Tranquility Base space theme fantasy suite, which was least expensive of the special rooms on our night. Arrival: Covered area with self-unloading. Multiple key card entries closer to separate room hallways. Check-in was followed by a quick overview of the property restaurants and local attractions. Accommodation: Former squash courts converted into nearly sound proof themed rooms. This room has no windows, which adds to the ability to achieve complete darkness for sleeping. A combination of lighting options sets the mood as desired. We enjoyed the complimentary Mars candy bar, Canadian sparkling pinot grigio and bottled water. The room has three levels; living room & bath, jacuzzi whirlpool, and 'lunar landing ship' bed. In-room conveniences include two suede electric recliners, four small flat screen TVs (in bathroom/WC, by whirlpool tub, in sleep pod, in recliner area), couples rainfall shower, remote controlled gas fireplace, fridge, iron & board, safe, hanging clothes rod & approx 10 hangers, K-cup coffee maker & liquid cream, private label toiletries, hair dryer, free wifi. Breakfast was free but standard at best; somewhat rubbery eggs and plain potatoes. Overall, the room was very nerd honeymoon style, but fun and comfortable... it's not overly spacious (no pun intended) but not so tight unless you have more than a close couple. Tom's (attached less formal restaurant) was good quality with generous portions but selection is limited to salads and tavern/pub fare as expected. Staff was polite and professional but comfortably casual. Front desk warned of possible full booking but there were openings as it was later at night. Bed comfort: 5 out of 5 (super soft body-enveloping memory foam with heavy linens and cotton poly fiber duvet). No signs of bed bugs. Parking: Free uncovered self-parking near side entries. Staff: Friendly and knowledgeable throughout. Recommended For: Those into a strange but fun fantasy on a special occasion or a weekend/night away. A solid 4-star level. ROOM FOR IMPROVEMENT: The only downside was quality of the breakfast...but then, it was free.
Clean, restaurant has a pool, whirlpools are thoroughly cleaned, bedding is cleaned regularly aside from duvet and sealed pillowcases. No mold to report. Clean kitchen. Friendly waitstaff. Fantasy suites are a definate 'view before purchase' / see photos beforehand. Also if you are an ethical traveller: housekeeping staff are treated very poorly by management.
We booked the hot air balloon room. Three levels including a Queen Size bed with an overhead tv, vanity, fireplace with a couch, hot tub and sauna in a quiet tv room with a kitchenette. Champagne and chocolate covered strawberries and full breakfast was included. The room could use some sprucing up like the hot tub but overall it was a wonderful weekend away. Just know, it comes at a price. For two nights it was $640.00. No kids are allowed in the fantasy suites and you need your card to get into the fantasy section. The bathroom is large with a large shower. Between the slats on the bench is in need of cleaning and the sink drains very slowly when we were there. A very calm and soothing weekend.
The bed is the best. Glad to have a full buffet breakfast first thing in the morning on site included in the price. Close to where I needed to go. New carpets. Generous room. Friendly staff. Home away from home.
Once again we stayed at the Fireside Inn on our visit to see family in Kingston. The lobby and restaurants were beautifully decorated for the holiday season.We had dinner at Stefan's Bistro and sat in front of the fireplace which was lovely. Our roast beef dinner was very tasty. We really enjoy the fireplace in the room at this time of year. The room was very clean and nicely arranged. the staff is always very friendly and helpful. We will return again in the future.
We have stayed at several Best Western's but this one was the "Best"! The decor, cleanliness, and the cozy feeling throughout the hotel is certainly worth mentioning. Our room was clean and spacious, with an electric fireplace, and a comfortable bed and nice bedding. The dining room had exceptionally nice furniture and gave you the impression that you were dining in an upscale restaurant. The free breakfast was nicely displayed in a separate room and was hot and tasty with a nice choice of food. We would certainly recommend this hotel.
We have been coming to this hotel for over 16 years. The property is always immaculate and the service is 1st class in every department. There is a wide choice of rooms to choose from and they are always exceptionally clean. The food in the bar/restaurant is very good with a wide selection available.
This hotel exceeded our expectations. The room was very comfortable with a fireplace and sitting area. Very clean and well-kept. We had dinner at the restaurant, which a little pricey, but the food was excellent. The free breakfast in the morning was very good. All the food was hot and there was a great variety.
My wife booked us there for my birthday for an overnight with the "ultimate gift" package. On arrival staff were very friendly and even upgraded us to a whirlpool suite. The hotel is older however is very well maintained. The food at Bistro Stefan was excellent and again service was great.
This is an excellent hotel with two nice restaurants - one pub style with a great bar and the other is casual fine dining. The rooms are very clean and there is a fireplace in every room which made it very cozy. The rates are reasonable. The hotel staff is helpful, efficient and professional. I definitely recommend this hotel.
Stayed in the Lord & Lady suite and am soooooo happy I did!!!! The room was cozy, clean and large! The bed was in a '77 Rolls Royce! It was super comfy! I passed right out ! Spacious, amazing jacuzzi. The bathroom was to die for! Huge stand up shower, beautiful counter tops, a tv and telephone . All in all I had a great time staying in this room and would love to stay again :)
We recently spent two nights at this Best Western location. The room was a good size, clean, with a fireplace and in-room safe. The mattresses and pillows were comfortable and afforded a good night's sleep. In the bathroom, a cool double shower-head made it feel like you were standing in the rain :) A bit disappointed that there was no body lotion at a dry time of year (perhaps if I'd asked at the front desk...?). Enjoyed breakfast the first morning (a Saturday). Options included yogurt, fresh fruit salad, cottage cheese, bread and pastries, cold cereal, hot cereal packs, waffles, scrambled eggs, sausage, hash browns, corned beef hash (corned beef hash????). Also juice, coffee, tea, water. The second morning, breakfast options were exactly the same. Disappointed they didn't try to mix things up a bit. Also, although it wasn't busy, we had to wait quite a while before staff noticed the fresh fruit salad needed replenishing. The price was right (I had a coupon from a Best Western promotional offer) and I would have no problem staying here again. Good place to stay if you're checking out Queen's with your son or daughter.
Had a wonderful evening with friends. The rooms and hotel are very nice. We did find the rooms very warm so ran the air conditioner and that helped a lot. Breakfast was good, lots to eat, well presented. The lounge area was cozy and relaxed. Unfortunately their restaurant was booked and we could not have supper there - so we walked to Aunt Lucy's restaurant - a nine minute walk with lights and sidewalks - no problem.
Can beat the service and rooms here. All have fireplace and are well kept. The lounge in Tom's place is so cozy and inviting. Bistro Stephans has amazing food. I would highly recommend this as a must stop in Kingston. The king bed we had, I wished I could take it home!
Enjoyable stay with a spotless room, comfy bed, good breakfast, obliging and friendly staff, in a pleasant and uniquely rustic-style hotel. The fireplace in my room, along with the antique style bookshelf, and other little rustic touches were great. Also enjoyed the restaurant/bar with an actual wood burning fireplace, and it was packed Sat night. The young woman bar-tending made me the best Margarita I've ever had. Great place.
I have stayed here a number of times. It's a convenient location for visiting Kingston. The staff here; from the housekeeping staff, to the restaurant staff, to the front desk always do a great job and in those few times were things aren't quite right they do their best to make it right, then and there. This trip I was flying a red-eye flight and then driving four hours and knew that i wouldn't have much time to sleep before my event in the evening. I called ahead the day before to ask if it was possible to have an early check-in, explained my situation, and when I arrived the next afternoon they had a room waiting for me. I was able to get some sleep before my event and the evening went very well -- thank you! The breakfasts are buffet-style and well done. The restaurant is good and the waitstaff are friendly. Parking is free and in the winter they do a great job of managing the snow. There always seems to be a place to park.
I was making this reservation for my friends wedding anniversary. When my friends came back from Dinner, there was a bottle of champagne and chocolates in the room. We were very touched by this gesture. The room was Magnificent and the service was beyond compare. I hope to one day try this hotel for myself! Thank you for making this an amazing night for my friends and easy for myself.
I use to LOVE this Hotel, I was treated like a valuable Diamond Platinum Member, but that has changed... no special treatment here ! No sheets either, only a comforter Windows don't open, and air unit archaic Restaurant staff are slow and disinterested Value for money.... POOR Doubt I will be back... too bad, was a great hotel back in the day :(
Always enjoy the stay at the Best Western Fireside Inn. Enjoy the surroundings, hospitality, and everything at your finger tips. Cannot say enough good about the restaurant/lounge "Tom's." A relaxed atmosphere, great food, and a cozy fireplace flickering in the winter.
After months and months of planning for this trip, we settled on Best Western because of all the positive reviews. It's located near the highway so it's very easy to spot, and the receptionist who greeted us (Maitlyn) was very accomodating and friendly. Our room was on the second floor at the very corner right beside the whirlpool rooms. It had a king-sized bed so the price was higher than normal rooms but it was very disappointing. Our room was mostly clean except for a dead fly on the window sill. The sheets and pillows were rough and itchy and made it very difficult for me to sleep. It looked clean but it did not feel clean. My face on the pillow was itchy all night long. That night we went out in the rain and came back to ask for directions but the evening receptionist looked at us, kept talking to her friend until my husband had to interrupt. She wasnt accomodating at all and told us to go back to our room to find the information we needed. I'm sure they probably had an extra with them at the desk. So we had to go all the way back upstairs and look for the booklet she was talking about before driving out into the rain again. We came back and decided to just eat at Tom's Place, the restaurant in the hotel..we stood there outside and several servers made eye contact with us but never greeted us. My husband had to approach one and we were told there were no more seats, however a couple behind us came 5 minutes later, and they were greeted and accommodated right away while we were still standing there. We waited and waited for around 20 minutes and decided to go back out in the rain to Tim Hortons instead. Early the next morning, we heard someone's tap whistle SO LOUDLY it woke me up at 6 in the morning, I could hear the tap whistling, AND the water landing in their tub as if it was right in our room! It was SO LOUD and I couldnt go back to sleep. That night, there were some rowdy kids running up and down the hallways at 11pm and interrupted our sleep. I was about to rate this 3 star but because EVERY TIME I FELL ASLEEP IT WAS INTERRUPTED, I had to rate it poorly. My husband complained at the front desk but they just apologized and continued charging us 300 dollars for both nights, not offering a discount. Some pros would be that there's a fireplace in the room and the breakfast is very good. IF you're a very deep sleeper and don't mind itchy sheets, then go ahead and book this hotel. If not, go somewhere else.
After a grueling and exhausting day in the Emergency Department of Kingston General for some post-knee replacement complications, my wife and I arrived at the Fireside Inn somewhere around 10:00 in the evening looking for a room for the night. Jaclyn was on duty that evening and found us a room on the first floor which was great. Tired and weary and not having eaten that day, we enquired about getting some food and beverage. Jaclyn went that extra mile by contacting the staff of Tom's Place and asking for room service which she said that she would deliver herself, if need be. All worked out and Tom's Place brought us a couple of burgers and a nice merlot. Burgers and wine never tasted so good! We would like to thank Jaclyn, especially, and Tom's Place for coming to our rescue and going above & beyond! Peter & Linda Belleville, ON
This place is definitely out-dated, good quality and not tacky--decor, menus, etc--but it is absolutely comfortable and enjoyable--old-fashioned hospitality. Your every need is anticipated--a gas fireplace with a comfy sofa, a small fridge, and coffee service, a safe. the beds and linens were very comfortable and the drapes let no light in. Our request for adjoining rooms was accommodated. Having 2 excellent restaurants on site is a bonus, as was the excellent breakfast. Our server Linda was fabulous and was helpful with determining what was gluten free or not--this breakfast was much better than most, from eggs and sausage, to waffles and baked beans. Only downside was the windows that didn't open. The Inn is only minutes from downtown and you aren't paying downtown prices.
We were in room 128 which is nicely located close to the west entrance that is around the back. The room window faces the parking lot and the pool. The room was cozy and comfy. Nice touch that it had a small couch so we could have visitors to our room without everyone having to sit on the beds (which were comfy and all but no one wants to just sit on the edge of a bed). The fireplace gave the room nice atmosphere without making it too hot as it's just for ambiance. Nice touch. The decor in the room is kinda 80s/90s but it's got character and it's cute. We enjoyed the breakfast buffet.....one of the best "included with the room" hotel breakfasts I've ever had. All the staff we encountered were friendly and helpful. We enjoyed the hotel so much that on the day before we were scheduled to check out we decided to stay an extra day!
I had to have surgery at Kinston General, so My friend came with me. I received the hospital rate which was advised to ask for. It was very convenient to hospital, so after surgery was glad of that. The restaurants, both were excellent quality and service, actually, pleasantly surprised for a Best Western, witch I have stayed in a lot, so highly recommend this location.
This Inn continues to offer a wonderful stay. I am never disappointed when I stay here. From the time of arrival to departure you always feel welcome. The breakfast menu could offer more gluten free options.
My husband and I have stayed at many hotels but this hotel was by far the best one, the staff was amazing with any questions we had about where to go in Kingston since we were not from Kingston. The food was wonderful, but best of all was we stayed in the flights of fantasy room and all we can say is WOW! It was a great room for a special occasion like our 15th year anniversary...We highly recommend this hotel. We would also like to give a special thanks to Michelle at front desk and Hailey front office manager for making our stay memorable....
I only stayed at this hotel for one night on business, but the staff was very friendly and helpful, and the room was very comfortable and clean. The decor is much more country than city and there was a nice buffet breakfast. The hotel is conveniently located just a few minutes cab ride from the train station.
The staff was friendly and helpful, something I don't often see with young people at the front desk. Always smiling and obviously enjoying one another's company and yet still professional and attentive. I had locked myself out of the safe and the staff were on it in the space of about 2 minutes, incredible service!. The room was clean and nice, no complaints here. The hotel felt safe and secure for a single woman. The breakfast was amply and varied. The staff here were patient with our large group moving tables around to sit together. Very good stay! My only complaint was the wifi. I couldn't get it in my room.
Make sure you get the king-bed suite with the whirlpool. They could shoot a documentary about this room. The only comparison I can make is to some of the Old West hotels in the desert Southwest. All this place lacked was a moosehead. Also. without a doubt the best breakfast ever. Things like German potatoes and hash in addition to the usual; seriously, eat lightly the night before. All of this wouldn't mean that much, except, at least when we visited (mid October) it was very, very, reasonably priced. A lot of fun, if you're not looking for bamboo flooring and indirect lighting.
I have stayed at this Best Western before as I have family in Kingston It is a great place staff are friendly and helpful Rooms are clean beds are comfy I have used restaurant in past trips and it was good this time only breakfast and it was very good lots of choices fresh fruit cereals or hot breakfast I would recommend it to anyone to stay there
As a wedding anniversary present for my wife I got tickets to a country concert occurring in Kingston and reserved a room here for overnight. The concert went a treat and even I enjoyed it (though I prefer jazz, classical, classic rock, indie and almost anything but country). As others have said the hotel room was clean but looking a little tired. The fireplace is a very nice visual treat and much of the furniture is made from pine, including a 4 poster bed. If you are short, as is my wife, it takes a bit to get into as the mattress is quite high. Do not laugh at the antics of the short person trying to get into the bed, because while I said I was laughing with my wife, the glare I got said shut up. On the other hand the couch is made for short people and, while not overly tall, I found it difficult to get up not being used to standing from a position of posterior below knees. The bathroom was very clean and the shower had great temperature control and good pressure (I only wish it had a hand held option). The breakfast was very good, made more so as it was complementary. I would stay here again without hesitation.
Staff at this hotel are top notch, I've never felt so welcome. The food and service in the attached Bistro restaurant was wonderful, the wait staff was great. Everything made for a lovely stay, including the room. Bed was really comfortable, loved the fireplace in the corner and the leather couch. I wish I could have stayed longer.
The place is a bit dated, but our room was clean and the staff were friendly & helpful. We enjoyed the rustic atmosphere of the bar, with wood fireplace and sofas/armchairs throughout. The breakfast was very good for an inclusive breakfast, and a nice restaurant to enjoy it in. (self serve buffet style). We did hear the neighbours talking around 4 a.m., so the walls could use some soundproofing.(and the neighbours could learn a thing or two about consideration for others..talking very loudly for an extended time at 4 a.m.) But in the end, we were satisfied.
We had a room with a king bed. The room was great but the bed was a little too firm, would have preferred a queen size but as we had not prebooked we were happy to take what was available. The meal in the Bistro was excellent and staff very friendly and helpful. Breakfast had plenty of choice and was kept well stocked. Overall a very good one night stay. Would certainly stay again
What more can I say that this Hotel has it all!The best steak in all of Kingston and the most comfortable warm up in Tom's Place with real wood burning fireplace and comfy couches to converse with your date prior to the dining experience. The Desserts are delightful and if you feel like you need to stay the night the Fantasy rooms cater to your wildest imaginations accompanied with Gas Fireplaces and Jacuzzis along with room service unparalleled.A definite classy destination especially if your on your Honeymoon or an impressive date.
Luckily our room was ready when we checked in at 2 p.m. Front desk lady was very friendly. Room was certainly nothing too exciting but at least we could see our car outside our window! The electric fireplace was on a timer for some reason and the bathroom was tiny but we could could hear everyone else in their bathroom without any trouble! We had an OK dinner in Tom's Place which was country casual. Bistro Stefan's was not open on a Sunday. We went back to Tom's Place just before 9:00 only to be informed, rather curtly, that they were closing - it's Sunday! The young lady then closed the door in our face. Sunday night, not yet 9:00 p.m. in Kingston (for a funeral) shut out of our hotel and no place to go as we'd already had a glass of wine with dinner. Guess we can return to our room, time the fireplace and listen to toilets flush and hot tub jets around us! Good news is, it's only one night!! My advice - look elsewhere, especially on a Sunday night if you need a drink after a funeral!
We stayed one night here and had dinner in Tom's Pub. The food was good and the atmosphere very nice. Our king room was spacious and lovely! The fireplace and couch and chair made this a very large and comfortable place to relax. Breakfast was included and the buffet was excellent. Would stay here again for sure.
Received outstanding customer service from Josh who ensured our stay was enjoyable and went above and beyond to ensure we were happy. Quality of the room was excellent as well as the restaurant where seating was comfortable with a friendly service.
We were in Kingston for a wedding. The reception was at another downtown Kingston hotel, and most of the out of town guests stayed there, but the TripAdvisor reviews were quite poor for that hotel, so I decided to go with a TA recommended hotel instead and we were very pleased with our decision. We were only a 10 minute drive away from everyone else, but worlds away in terms of quality and pleasure! The rooms are dated and tired looking, but still cozy and warm. The bed was definitely superior and newer, despite the rest of the room not being updated. The linens were also superb! There are theme rooms, but we didn't see any in person. The hotel is quiet and this surprised us because our room was directly above the office and lobby. We were pleasantly surprised by that. The bar is cozy and the food is above average. Our breakfast buffet was included with our room and it was a proper hot buffet with eggs, sausages, hash brown potatoes, as well as hot and cold cereals and many bread and muffin choices. Again, a very pleasant surprise. The bar and restaurant are popular choices for locals in the Kingston area, too. The staff were, bar none, the most friendly and helpful I have ever encountered, anywhere!!! Josh was accommodating, warm, friendly, charming, and lovely helping us check in and making room in the kitchen fridge for a large quantity of food we had brought as part of our celebrations. We thought that was a great experience, but over our three days there, we discovered that the entire staff are all that way! I would highly recommend this hotel to everyone (note that there is no elevator and we were on the 2nd floor - the stairs were somewhat difficult to climb as they seem to be uneven in the height of the risers - I think the theme rooms are on the ground floor). We will definitely be back and look forward to our next Kingston trip!
The Fireside Inn is an older style being only two floors. There is plenty of parking and access in and out of the parking lot is very good. The staff at both check in and out were very cheerful, courteous, and pleasant. Since each BW is independently owned, each has its own style for decor. Tom's Place Lounge is unique for its cabin in the woods style. The staff were very friendly and helpful. The room stayed in was clean, comfortable, and so were the beds. The only downfall was the small bathroom space for toiletries. We only used the restaurant for the breakfast but it was very clean and comfortable. The staff were cheerful and the selections for breakfast were many. This BW is a place I would recommend and whenever passing through Kingston in the future I would not hesitate to make another reservation with them.
This was a weekend to visit our son at college. We booked the room a month in advance (very good service). Upon arrival, the check in was quick and helpful. We also met Haley Fournier, who we had the pleasure of knowing a wee bit in North Bay. She was fantastic with us! Loved the rooms... the beds were sooo comfortable. The rooms were clean and the fireplace was a nice addition to the room. We'll stay there again.
Hotel was easy to find and I was greeted by very friendly staff at checkin. Room was inviting to enter and was very clean. The lounge bar was very comfortable and the staff were helpful in explaining food choices. Overall we enjoyed or stay and would definitely go back and would recommend to anybody else.
Best Westerns are unpredictable, with each property a unique experience and design. This one is a large property, somewhat dated in layout and decor. Rooms are decent size, but the bathrooms are tiny, with no area to put down toiletries, which is a nuisance. Decor is eclectic, a combination of old world tile, bricks, rustic cabin and Grandma's house. Rooms are clean, and they were busy renovating some rooms with new carpet and other features, so they do take pride in condition. There are two restaurants off the front lobby, one more a casual "rustic lodge" bar and grill, and the other a more formal traditional operation, but it looks like the food all comes from one kitchen. The food at the former was pretty good pub grub. A free breakfast buffet is included, served in the more formal restaurant area, and it was excellent, with real food, freshly cooked, not the processed eggs found in so many places. A good choice for travelers, even though not in the downtown tourist hub area.
Each Best Western is individually owned and you can see that the owners of this hotel take pride in their establishment. The place was spotless, the staff great and the beds were very comfortable. The breakfast was delicious and there was plenty of foods for people to get seconds and even thirds if they want. The restaurants served delicious foods as well. I would have no hesitation in staying there again and again.
Our room was very clean, large and comfortable. We had food and drinks in the bar and it was all excellent, even though it was very busy. Staff was friendly and professional. Our only complaint was our room was on the 2nd floor and we had to take our luggage up the stairs. Would request the ground floor in future. The breakfast had a good variety of both hot and cold foods and was included in the price.
Such a homey-feel to this hotel as every room is equipped with a fireplace! It was the first time I stayed to a Best Western that looked and felt like a Swiss chalet. The rooms were clean, modern, and they all had a couch and fireplace. The service is good and friendly, we had functioning AC, and the WIFI was free. The free continental breakfast was also pretty good as there is a hot buffet. Instead of an indoor pool, they have an outdoor pool which is great during the summer. Make sure you also check out their steakhouse!
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