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Best Western Plus Hotel Beckley Inn, Beckley

125 Hylton Ln, 25801-2672, Beckley, United States - See on a map
Best Western Plus Beckley Inn - Best Western Plus Beckley Inn The Best Western Plus Beckley Inn is ideally located in the center of Beckley. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Hotel opening Spring 2022! Travel with confidence by checking into the Best Western Plus Beckley Inn, a Beckley hotel located off I-77 & I-64 with outstanding service to make all your travels easy and comfortable - at an exceptional value. Conveniently located near the beautiful New River Gorge National Park & Preserve, we're always ready to welcome you with upgraded amenities like thoughtfully designed guest rooms and suites that allow you to work and relax, free Wi-Fi throughout the hotel to stay connected during your stay, and fitness facilities that include an outdoor seasonal pool and exercise room, refrigerator, and microwave. Pets are welcome with a fee in our designated pet rooms. Jump-start your day with our complimentary hot breakfast, now with more hot choices like scrambled eggs, sausage, oatmeal, fresh fruit, and yogurt. At the Best Western Plus Beckley Inn, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. Whitewater rafting on the New River, mountain biking in our beautiful mountains or snow skiing at Winterplace is just moments away.

Best Western Plus

Hotel Beckley Inn

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 492 guest reviews
NOTE ISSUED
Excellent
138
Very Good
184
Average
111
Poor
44
Terrible
15
REFER TO NOTICE
Business Business
50
Couples Couples
147
Family Family
189
Friends getaway Friends getaway
27
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"What a mess, throughout the property"

2
westlakeroad, Southwest Gulf Coast, Florida 15/05/2022

Nowhere, in any of its public utterings, does this Beckley, WV property tell anyone that it's in the middle of a house-wide renovation that impacts everything a traveler experiences. And they doing a particularly bad job of insulating guests from the mess. Storage containers scattered across half of the parking are (at least they keep them sort-of-hidden from the main entrance), workers moving materials, furniture, bedding, etc. throughout the hotel from ~8am until 6pm, 7 days a week, and construction debris in the hallways of floors where they are actually renting rooms! There are framed photos, etc. stacked in the breakfast area, the smell of paint is present, and rooms that are being rented have a combo of new and about-to-collapse tables & chairs being used. One front desk person confided that for some reason they were renovating all 5 floors at the same time, rather than being smart enough to close off a single floor at a time. That person stated they'd suggested a more customer-centric approach, but had been shut down by the owner. We've been steadfast customers of Marriott's close competitor for 3+ decades, but tried this property at a friend's recommendation. It doesn't take much to ruin a franchise's reputation, but this owner has managed to do it in spades. Buh-bye

"Happy with our two night stay"

4
ChloesMomBetsey, Columbus, Ohio 10/05/2022

We stopped at the Fairfield Inn without reservations. Allan was super accommodating with a newly renovated room at a great price. He recommended two restaurants to us that were both winners. No complaints at all about the stay. We slept well and it was quiet. So why 4 stars? I have never seen SO MANY DOGS at a hotel with guests taking them into the breakfast room. (Not service dogs, pets.) If we drive back through Beckley, I would not hesitate staying at the Fairfield Inn.

"Better options in the area for the money"

2
paulbK5831VT, Denver, North Carolina 01/05/2022

I make my way through Beckley about three times a year. Figured I'd give this property a try but the surly, old lady with short hair and nose ring made you feel about as unwelcomed as possible. Hotel is pretty raggedy and old. Much better and newer options in the area for the same price. Won't give this place another shot in the future.

"A quality welcoming operation with a fantastic breakfast and staff"

5
we2wards, Rochester, NY 07/03/2022

We experienced a booking problem with the hotel but the hotel management quickly took action to rectify the situation once they were made aware of it. You can tell a quality operation by the way they respond to problems. Room was very clean. Front desk clerk was very accomodating and the chocolate chip cookies and mints were very welcoming. The breakfast was very good with eggs, bacon, waffles, oatmeal fresh fruit and several other options. The woman preparing the breakfast and cleaning the dining areas was one of the hardest workers I have ever seen in this type of role. Over all once our booking issue was resolved this was an outstanding experience.

"staff = awesome, hot breakfast as of Feb 2022"

4
User 22/02/2022

Slight problem with reservation, but staff saved the day. The room choice that I booked online wasn't available when I arrived, not sure why, possibly due to construction at the hotel. But Hannah at the front desk took care of everything, and I got a better room out of it in the end. Nice place with hot breakfast as of Feb 2022, would stay there again. For 2 years, everywhere I've gone, all I ever get is "we can't _____ because of covid". It was really refreshing to deal with somebody who can problem-solve for a change. Thank you Miss Hannah, you are an asset to your hotel team. Lol at all the Canadian mask-police reviews, if you're afraid, go hide in your own country and stay out of ours.

"Worst Marriott Ever"

1
MomAndHer3Kids, Toronto, Canada 15/01/2022

There is no mention on the hotel website that it is under renovations. The hotel looks like a construction site. Thé staff is bad, and it was a real shock. I am an Elite Platinum member, stayed in many properties, so me better some worse, but the staff was always great. Not this time. The person responsible for breakfast seemed irritated by request to replenish some food an hour before the end of breakfast. Then she just left - put on her coat, took her purse and left. There was no one on reception, staff seemed to congregate somewhere in the back room and chat. No one wears masks. A dog peed in the breakfast room, but no staff was available to remind the guest not to bring the pet to breakfast area, and no staff was around to clean it. The room has extremely loud AC, so it was hard to sleep. The water in the bathroom kept dripping, no matter what we did to try and shut it off. I paid $120 for the room, which is highway robbery considering a nearly sleepless night, no decent breakfast (we had to go get breakfast after we checked out, which cost us both time and money) and terrible attitude of staff.

"Great staff"

3
User 03/01/2022

My wife and daughter stayed here on December 30,to visit New River Gorge National Park. The hotel is being remodeled so I'm sure it will improve. The staff was incredible. Rebecca checked me in and somehow charged me for having a pet which explains why I was placed on the pet floor. However Kami the manager was wonderful (and beautiful). She fixed the rate plus gave me an additional amount off. Thanks for being so professional and a sweetheart at the same time. I would stay here again just because of staff

"No COVID safety protocols"

1
WGG46, Toronto, Canada 18/12/2021

Lack of COVID protocols. No glass protection at front counter and staff unmasked. Chose to cancel and stay at neighbouring hotel with COVID guest safety protocols in place. Hotel staff need to remember that it is not just local health and safety regulations but that of the customer and traveller. This pandemic is far from finished.

"Clean but Dated; No COVID Precautions"

3
Carolyn_and_John_B, North Carolina 12/11/2021

We stayed two nights at this Marriott property and consider it just average. There was some construction devoted, we presume, to renovation and it might help the facility. However, the work has trashed the elevators. Some reviews cite unclean rooms. In our case, the room and bathroom were in fine shape. However, there was only one tiny bar of soap for the sink, no soap for the shower. When I asked the front desk for bath soap the next morning, the staff seemed surprised that this was something a guest might want. The room itself certainly needs updating. There is a dearth of electrical outlets both around the desk and around the room. There are no USB outlets in the room. We had a king suite with two TVs (the extra room that makes it a suite is really small), but only one TV would respond to efforts to turn on. When we reported this at check-out, we learned that because someone had used Netflix, we would have had to use a very specific sequence of inputs on the remote to use that TV. Clearly, we should have called the desk to complain about the TV, but the desk could have been proactive when we checked in and let us know about this odd issue. The small refrigerator in the room was completely iced over (also reported at check-out). There may be staffing issues due to the pandemic but someone cleaning the room between visitors could check these things and alert maintenance. [Note: We did not call in these problems during our stay because we did not want unnecessary staff to enter our room.] And during our two-day stay, we saw no one else wearing masks, neither staff nor guests. Unlike other Marriott properties we have visited in the last three months, there were no disinfectant wipes in the room and no hand sanitizer dispensers near the elevators or in public spaces. Given the ongoing COVID pandemic, this was disappointing. At least breakfast was nicely done, with hot scrambled eggs, bacon/sausage links, and DIY waffles. The was a good variety of yogurts, dry cereals, and pastries (not prepackaged). Complimentary newspapers were available.

"A fine room and (thanks to staff's hard work) a better breakfast"

5
TravelerForWorkPlay, Ohio 26/10/2021

The rooms are what you'd expect: clean, efficiently configured, comfortable and only a bit beat up. Why the hotel deserves such high marks, though, is this: despite the large number of guests the presentation of the breakfast buffet is clean, well-organized and frequently replenished. Though standard-issue cereals seem intended for children--they are brightly colored sugar--upon request raisin brand is available. Well done, Hannah (with two H s, etc.).

"Disappointed and disgusted."

1
User 09/10/2021

My family had 3 rooms at $154.00 each and all three were in very poor shape. The ceilings over showers were falling and all bathrooms had some mold. One bathroom had hair in several places in the bathroom. In my room the stool handle had to be held down to flush and the tub filled as we showered and took several minutes to drain. My bath towel was damp although folded as a fresh towel. Around vents in the dining area there was bubbled peeling moldy ceiling sections. I acknowledge there was evidence in the parking lot they were working somewhere in the building but far better they had closed the whole place rather than rent rooms in such aged and bad shape. We were very disappointed and extremely disgusted. I will compliment the young lady that checked us in. She was very courteous and attentive. Several families besides mine were checking in late in the evening and she was very pleasant. The whole place is showing much wear and tear and certainly in need of being refurbished. I would avoid making reservations there.

"Tired and warn out property"

2
Lyno57108, Sioux Falls, South Dakota 08/10/2021

Very poor condition. Didn't appear to have been any significant updates or refurbishment for over 10 years. I am a Marriott gold member and couldn't believe this was still a credited hotel. Plumbing was marginal. Clean but worn out. Elevator was a scare to ride. Only positive was the staff. Very friendly and helpful.

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