Best Western Plus Hotel Regence

clean, friendly, location top

Perfect for me - rooms quiet, duvets/mattresses excellent, staff friendly. Breakfast solid. Good location. Parking garage across street is only drawback. Because of availability issues during the Christmas market, I had to stay at three different hotels overall, BW was the best.

We stayed three nights in this hotel. And it was possibly one of the best places I've stayed. Everything from comfort to breakfast was spot on!! The bed and the pillows were heaven. I was contemplating asking if I could buy a pillow of them!! A day without good! The breakfast was brilliant, a great range to choose from and really lovely presentation. They even made their own honey mustard which was really tasty! On the Monday morning as it wasn't as busy we put in a breakfast preference the night before and that came out in a lovely presentation to our table. Every staff member was friendly and helpful and we couldn't ask for any better.

Very well situated hotel within a few minutes walk of the historic centre, and about 20 mins walk from the station. Remarkably quiet given the location. I had a single room, which was on the small side, as singles go, with the bed up against a wall along one side. Breakfast was very good, and the breakfast staff are friendly. There are a range of restaurants nearby.

We had a good stay at this hotel overall, with just a couple of small points to mention. The room layout was very efficient compared with other chains (with built‑in wardrobes on both sides of the bed), which made it easy to store our luggage. Both the room and the bathroom were clean and modern. The mattress unfortunately sloped slightly, which meant our sleep was not quite as comfortable as it could have been. We also felt that the bathroom ventilation wasn't working properly, and the room seemed a little on the damp side. Check‑in was friendly. We didn't try the breakfast, as we preferred to have breakfast out in town. Another real advantage is the late check‑out at 12 noon, which allowed us to leave our bags in the room, go out for a bit in the morning, and then return later for check‑out.

Has a one night stay in July, the reception staff were very attentive, our room wasn't ready as we were early, they stored our luggage and put it in our room when we came back to check in. Room was exceptionally clean with water tea & coffee which is a nice bonus as we have stayed at several that don't provide this. The breakfast buffet was one of the best we've had, fantastic selection of hot and cold food and all incredibly fresh, breakfast staff were helpful and friendly. All in all a great stay. Didn't get a 5 star as no onsite parking and our room was quite compact but that's what you get for staying central.

The room (no. 503) was spacious and very clean, especially the bathroom. And we could open the windows for fresh air! The small breakfast buffet (18euros pp) was more expensive than other hotels & cafes nearby, but it was fresh, well-presented and tasty. Staff were all very friendly and helpful. And the location was fine, as Old Town Aachen is quite a compact area. I would have given it a 5 star rating, except that we were located next to a fire door in the corridor, so very time a guest came through that door, our bedroom door would rattle noisily, which was very off-putting late at night. Other than that, it was very comfortable.

A clean comfortable modern hotel within walking distance of all the sites. The room was on the small side and the shower room even more so, but both were clean and well equipped. We slept well, despite the proximity of the traffic from the bus station. The multilingual staff were friendly and helpful.

We enjoyed our stay at this hotel. The room was clean and it has all the necessary facilities. Location was really excellent, as it is walking distance from the train station and city centre. It also has a nice, cosy bar with cheap drinks! The staff were really friendly, accommodating, and helpful, specially Ackay and Rihtcher. Really worth recommending as a place to stay when you visit Aachen! :)

During my business trip, the hotel offered their best services. I also asked if I could have a guest since my girlfriend was in town and the only additional cost added was for breakfast.

I spent three nights at the Hotel Regence, Aachen, in March 2024. I took a Queen Room on the fourth floor, which was fine for a short break. The multi-lingual staff were excellent, attentive, engaged and professional. Although the hotel does not offer an evening restaurant service, the staff recommended an Italian restaurant in town for supper. The hotel breakfast buffet was superb. Wifi is available throughout the hotel. I would happily stay in this hotel again.

Great location for getting into the city, and shopping with very nice rooms, and facilities. Very friendly front desk staff, as well. Comes with parking though a small lot. Well worth a stay if you are in Aachen.

We stayed here only for 1 night during road trip from UK to Austria. Good city centre location but easy to find. Only slight issue was no hotel parking but we found a nearby public parking area which was fine. Room was a little small but it was fine for 1 night. Breakfast was excellent.

We traveled through Germany with friends, and ended our trip in Aachen. The entire trip was very pleasant but the final stop in Aachen was a great way to end the trip. Excellent museum on Charlemagne, very good restaurants. We stayed in the best western Regence hotel and found it to be comfortable and an excellent value.

With a group and the efficiency of reception in sorting everyone was excellent and should be copied by other hotels. Rooms were clean and most of them a good size. The location was excellent and staff were very friendly.

Very nice place! Would stay here again. Nice room, very good breakfast, generous check-out time and strategic location, close to the bus station and 10 min walk from Old town. I liked the room and the surroundings.

The Best Western Regence was our hotel of choice in Aschen given it's super location, within walking distance of the Dom, Town Hall, shopping and restaurants. The hotel was excellent and the staff exceedingly helpful. Our rooms were not large but very clean and well equipped. Parking was nearby.

Hotel is located conveniently close to everything you wish to do and enjoy in Aachen. Room was cosy and quiet, breakfast provided for a wide range of different taste preferences, staff was friendly and very helpful.

Very pleased by our first experience in this BW. We spent one night to visit the Christmas markets. The hotel is ideally situated, our room was very cosy, modern and very clean. The lobby staff was also very welcoming! Although the street could be noisy sometime during the night that is only for the rooms on the front side… The bar at the ground floor is comfortable and pleasant.

I absolutely loved the entire experience I had at this hotel. I had stayed in superior room which was comfortable and clean and the most I liked are the hotel staff and location. I will definitely stay again when in Aachen.

We decided last minute that we wanted to stay in Aachen as our planned Belgium trip had to be cancelled as we would have been subject to quarantine in the UK. So we spontaneously decided on this centrally located Best Western. It was more expensive than some Aachen hotels but the location is great - just around the corner from everything including the Dom. In the end we chose this hotel because it had parking. When we arrived we were told that there was no parking as it was booked out and we should have reserved. A bit annoying as we didn't recall seeing the need for reservations on the hotels.com website. Fortunately, there is public parking just around the corner from the hotel. The hotel's own parking on the other hand looked awfully tight so we were glad how it turned out. Our room was very small even by our London standards. Bathroom was tiny also. Being tall I kept knocking into the furniture. It was too hot for our liking and the air con was temperamental and didn't manage to achieve cooler temperatures. Decor was bland and uninspiring but looked new and well maintained. The bed was comfortable though the rest of the room was really too small to be enjoyable. On arrival, housekeeping hadn't filled up the teas and coffees in our room but reception provided these when asked. Reception was really the best bit about the hotel - the lady with the short blonde hair was super nice and engaging and a major asset to the hotel. The reception and location makes this an ok hotel, otherwise it is not very good value or particularly comfortable.

Very well located, well and modern rooms; kind service. Nothing exceptional but totally in line with expectations. Beds a bit soft for me. A bit expensive though.. however due to the season (Xmas) I believe prices had to adapt ..

Booked this hotel for a Christmas Market weekend break. A brilliant find, so close to the market and shopping area. The staff at the hotel couldn't do enough for you, making us feel welcome. The rooms were lovely. A good choice of food for breakfast. We will definitely revisit

The hotel is in a good location, near enough the city centre to walk to the sights or the shops, whilst far enough away to be out of the tourist loop. There are several takeaways and restaurants within a 5 minute radius (lots of decent looking German pubs within a stones throw of the hotel), as well as a chemists and supermarket right across the street. The room was decently sized, on the 1st floor which offered a panoramic view of the bus station right opposite LOL. Pleasant staff speaking English/Dutch/French and of course the native language. I did find the breakfast a bit unimaginative though, the same selection every day albeit perfectly adequate, cereals, yoghurt, cheese, ham, cold cuts etc. Cat lovers will be interested to know the Aachen cat cafe is right around the corner, behind the church. No more than 50 yards away! Unfortunately when I visited the city there was no Christmas market going on and therefore in November it's a bit dull, but of course this is no fault of the hotel. Aquis shopping plaza is about a 15 minute walk from here. A word of caution; Peterstrasse and its neighbouring street Julicherstrasse are not the nicest parts of Aachen, watch out for the drunks and hobos who gather round the bus station and the supermarket opposite. I was there a week and never felt threatened however but it is something to take into account.

9月に6泊しました。ユーログレスに歩いていけること、バスディーポが近いことが決め手でした。広い部屋が希望だったのでsuperior roomにしました。26平米。シングルベッド２つ。大満足のホテルでした。 1. バスディーポが近いのでバスに乗りやすい。モンシャウやマーストリヒトに行くのに便利。 2. 部屋が広くて、バスルームも広くて気持ちよい。バスタブはないのはヨーロッパでは仕方ない、シャワーの水量は十分。 3. フロントがみんな英語話せる（コレ重要）。とても親切。 4. 部屋はリノベーションされ、superiorはトップフロアなので展望もよい。大聖堂が見えます。エレベータの目の前の部屋でしたが、防音は完璧。隣室の音もなし。部屋の電気が明るい。日本みたいに明るい。枕も2種類あり。熟睡できました。 朝食は高いのでとらず、歩いて5分のところにNobisやMossなどたくさんパン屋あり、不便しません. スーパーは目の前にRossman（ドラッグストア）とその奥にNetto (安いスーパー)あり。近くに24HのKIOSKもあり。アクイスプラザ（ショッピングモール）にも5分くらいで歩いていけます。 ミニバー（小さい冷蔵庫）には有料の飲み物（ビールやワイン、ジュースにチョコ）がいっぱい。私たちは全部出して、スーパーで買ったものを入れました。コーヒーメーカーありとありましたが、実際は電気ポットでした。インスタントコーヒーの粉２つずつと紅茶。 １つ困ったのは、洗濯機がなかったこと。下着は自分で洗い、大物だけランドリーに出しました。お金がかかるので控えめにしました。近くにコインランドリーありますが、時間がもったいなくて使いませんでした。 部屋の掃除も丁寧。小さなホテルですが、おすすめです！ We will be back if we have a chance to visit Aachen, again.

Well positioned hotel so that all tourist attractions can be reached on foot. Very smart, sizeable, modern rooms. The rooms to the front of the hotel overllok the main road which, if you have the room window open are extrelmy noisy from outside traffic.

My room was quite small but had what I needed. The bed was comfortable and the comforter was excellent. The breakfast had a decent variety of items, both European and American. The staff was excellent and helped us out on every inquiry. It's a short walk to the old city. This is a good moderately priced option. Great shower height!

Old fashioned... but I had a good sleep. Comfortable room, but outdated, nice breakfast, friendly staff. The neighborhood is 'so so'; not really nice to walk in this area. Wifi was a bit slow, but workable.

We stayed one night. Our rooms was smaller but very well designed, very clean and very comfortable. The bathroom was quite large. Nice linens and comfortable bed. Parking is in a secure garage within walking distance from the hotel. One can park temporarily near the hotel lobby to unpack. Within walking distance to the old town area and shops and restaurants. Wifi was a bit spotty at times. Staff were very friendly and helpful.

We stayed at the Best Western Regency while visiting the Equestrian games in Aachen. The staff at this hotel were just brilliant supporting us with logistics and getting around. Nice room, really good smorgasbord breakfast and an easy 5 minutevwalk to the old, fashionable parts of town.

Oh dear, decoration and furniture are definitely outdated. The reception and restaurant are ok but need a refresh. The tiny TV screen is on top of a remarkable and not so attractive cupboard. Rooms are a bit noisy, you hear the neighbours quite well. The bathroom seems a copy paste of a very cheap hostel. But the bed was comfortable, and after a long exhausting run through the hills around the great city I managed to sleep quite well. I did like the breakfast as well.

Had to book in Aachen last minute for business. Best Western brand is usually reliable. Plus said four stars. This is NOT a 4 star hotel. The rooms are small, dated and in poor condition. The interior design of the rooms is reminiscent of a 1970s sex hotel in Japan. Good service, decent breakfast, but badly overpriced when rooms are taken into account.

The room was rather small sized which was not recognized from the foto. The better was a spacious bathroom /wc. Everything clean. The reception very kund and helpful. Parking on a separate address.the location favorite: A nice walking distance to dom and city centre and the carolus therme as well. The bus station opposite is not very nice bur it does not disturb.

We stayed at this hotel for a week and I could not fault the service and the staff. They could not do enough for us. The hotel is centrally located to everything we needed in Aachen and close to the bus station which we used each day to get us to our event. It was a 2 minute walk to the supermarket and 5 minutes walk to the old town for nice restaurants. Our room was very good and clean and beds were comfortable with a large bathroom. This hotel is a typical city hotel and suited our purpose as we were only at the hotel to sleep. There is no restaurant at the hotel but there are plenty within walking distance close by. The breakfast was excellent with lots of choice. We found the staff so helpful and friendly and definately would stay at this hotel again.

This hotel claims four stars. Maybe if Aachen would be situated in Ghana that would be realistic. Room smell dirty and bathroom is worn down and really really dirty. Don't go here. There are better hotels in Aachen at this price. Overpriced and out of date.

The Best Western Hotel Regence in Aachen is located very centrally - the hotel shows its age in many places but in my opinion not really negatively. The room decor is just lovely. What I liked - Very friendly check-in. Communication in general is above standard. - Quiet rooms - Good and quick WiFi - Great breakfast - Option to include Minibar in room price - Clean - Cozy beds What I did not like - There is a garage with 5 parking places beneath the hotel. Before you enter be aware that this garage is very narrow with a very steep angel access. Only drive in there if you are a very experienced driver in a small car. We warned! - No real restaurant on premises Be also aware to check first which of the Best Western hotels you have booked because they are not far from each other on the same street.

Service was excellent: We asked for a double room with extra bed for our son, and received at the normal cost of an extra bed: a double room (with sauna in het bathroom, yes, room 506), with a connecting door to a single room with kitchenette and a sitting corner ! And at the back of the hotel, as requested, to have a quiet stay, away from the noise of the street and busstation. We had reserved a parking space in the parking garage of the hotel, this was in a street at the back of the hotel, just 5 minutes away: excellent ! And only for 9 EUR extra. Breakfast was very good, also the service there: the breakfast-lady brought us coffee even before we even asked, and she offered our son hot chocolate. When our coffee was finished, she brought new coffee, again, even before we asked ! Breakfast was also very good, with lots of choice. Location is super: directly near shops, Christmas market, etc.... We had an excellent stay and would definitely return. We even recommend the hotel to family and friends.

This hotel is next to the bus station and 500 metres from the main shopping area of Aachen. Fantastic breakfast buffet and the staff could not of been nicer. The rooms are compact but plenty big enough for a 2 night stay. If you are looking for super deluxe then pay for the Mecure Hotel next door but if you just want a base for being out and about in Aachen on a budget then this is the place to stay! Hotel is 600 metres from very pretty Christmas Market dotted all around the cathedral - busy but eary to move around and see the stalls.

Stayed here for 3 nights to visit the Christmas Market, which is less than ten minutes walk from the hotel. Rooms are clean, with comfortable beds. Staff are really helpful, willing to offer suggestions of where to eat/drink and to assist however needed. Would definitely stay again if visiting Aachen.

My wife and I arrived and checked into the Regence together with a few colleagues, ahead of a delegation that we were looking after. Although my wife's details were not registered the staff were clearly aware that we were checking jointly into a double room. The next morning I checked out and received my bill which listed the incidentals. I left the hotel with the delegation whereas my wife stayed someone longer and consumed the breakfast which was meant to be included in the rate (only 1 was consumed under my room number). When she left the hotel later in the morning she was stopped and asked to pay 20 Euro for the double occupancy. Strangely enough this was not requested when I checked out and also not when I left the hotel. Furthermore the difference between a single and double room is Euro 10. And best of all, the staff was not willing to issue any receipt whatsoever. My wife was hugely embarrassed as she could only assume that this was some sort of "working girl" tax that the front office staff "levy" to bolster their coffee kitty. I certainly would not recommend this hotel due to this incident and will make the Best Western chain aware of the practices in this hotel.

I am staying at hotels all the year and this one has surprised me. It is an old hotel but really well maintained and clean. Rooms have all kind of details that you rarely find in other hotels. Plugs beside the bed to charge the smartphones, all switches on hand, movable lamps, halogen spotlights with adjustable intensity, red light in the bathroom to warm you up quickly, heater to hang towels, trouser press, carpet, kettle, tea bags, minibar... My room has a small kitchenette with stove and sink, but other rooms have a microwave instead. It is well located and rooms are quiet.

Nice, smaller hotel near the center of Aachen. The room was average for a business hotel, just the details (dirty wall opposite to the air con, ...) pointed out that some refurbishing might be needed. The breakfast was also fine - not too many choices, but nothing important was missing. Coffee was good. The location is also good, the Dome is just 10 minutes walking. To wrap up - decent sleep in a decent hotel, not exceptional in any way, not bad in any way.

This hotel is located within an easy walk of the central shopping area of Aachen and the market area. The room we had was a good size for two, with a fridge, TV, and writing desk. The shower had good pressure and the towels were large and soft. We didn't have breakfast there as it seemed a little expensive, but there are many places nearby to grab something. We had to park our car on the next block over, but it was in an underground location that was very safe and included in the hotel price. It was a little inconvenient, though, to have to walk the 5 minutes in the rain to retrieve it. Overall, this is a good hotel with little charm. If you're just passing through or want a place with more convenience than character, this is a good choice. I'd stay there again.

The hotel is located in the central of the city, just few walk to the bus station and many store and restaurant. It just perfect for bussines and pleasure. We choose because some review is seem very good so we try to check in and the staff is very fruendly and helpful to introduce Aachen and many restaurant as well. The room is cute in 3rd floor its quiet and clean. The wife is free but you need ask the staff for password and user , it a fast connection as well.The breakfast is great and so fresh. We would came back for sure

Location is excellent. Rooms with face at the main road are somewhat noisy. Rooms are clean and of good quality. Personell is friendly and helpful. I stayed only one night but I think that for business travellers this hotel is ok for value for monet

Well-equipped, clean rooms. Not too spacious, yet with a comfortable desk (a pro for business travelers). Very friendly and professional staff and an excellent breakfast. Conveniently located near the city center, and with a locked car park just around the corner.

Needed somewhere central in Aachen and this fitted perfectly to our needs. Excellent Hotel and extremely helpful staff. Wonderful choice at breakfast and all fresh. However the biggest surprise was the 1st class business room that was allocated. Everything you could need to work and also space to relax in. Great comfortable bed and the room was spotless. Finally Aircon that works as it should was perfect.

Firstly The Staff ..... Incredibly Helpful & Very Friendly. They Make this hotel !!! Rooms very clean. Breakfast was fantastic, the Fresh Smoked Salmon was the best I've had in a hotel stay, Procecco on ice ( I didn't have ) but the food was of excellent quality. Having a re vamp in the winter/ spring. Offers an underground car park. Would use again . Thanku.

The Hotel was great and had its own underground parking garage, 2 blocks away (which you pay for daily). It is best to leave your car there and take taxis to the Aachen Dom and Carolus Thermen, as taxis are fairly cheap (8 Euros each way). Do not try to drive in this city. To get there, you need GPS. This trip to Germany was the first time I used GPS, and it saved us a lot of time and misery. It took us right to the door of the Hotel. The Hotel has no restaurant for the evening meal, so we ate two doors down at The One and Only restaurant (which was pricey but great). They do serve breakfast there at a cost of 16 euros per person. It is a good breakfast, just pricey. There is a sauna room in the basement, which costs 8 euros to use. You get slippers and a robe and towel. I used the robe and towel and slippers for the Carolus Thermen the next day (That saved me 6 euros). The staff is friendly and is very helpful. It loses a star for not having their own restaurant to serve evening meals.

We booked this hotel on the spur of the moment in Aachen since we arrived there without accomodations. Our room was spacious, clean and quiet. We even had a little sofa. The location is good, within walking distance of the old town. Our breakfast buffet was excellent. A good choice for a short stay.

In my experience, it was decent, no frills place. I did not opt for the breakfast and did not have any meals at the restaurant so cannot comment on that. The room was compact, had a view of the Peterstrasse. I found the shower cubicle on the smaller side. But everything (wifi, tv, hot water, etc) in the room worked. Location of the hotel is good, it is very close to the city centre and the bus terminus as well. For tourists intending to visit the main sights such as the Dom and Rathaus, that should be no problem at all on foot. There are numerous bistros and restaurants along the way. The lady at the reception was very polite, helpful and spoke good English.

Great hotel , part of the Best Western chain .... Hotel Receptionists could not do enough for you Clean rooms , tidy floors , everything spic and span .... Did not have breakfast , we were eating out of the hotel most of the time ,.... Reasonable price for a 3 for 2 offer .. I was most impressed and will be returning again ,,,,