Best Western Plus Casablanca City Center

I had a wonderful stay at this hotel. The staff were warm, professional, and always ready to help with a smile. The reception team was especially exceptional—they made check-in and check-out quick and easy and were always available to answer any questions. The room was clean, comfortable, and well maintained, and the overall atmosphere of the hotel was welcoming and relaxing. The location was convenient, and the service exceeded my expectations. I highly recommend this hotel to anyone looking for a comfortable stay with outstanding customer service. I will definitely come back on my next visit!

This hotel is filthy. There was black mold on the bathroom walls and an old fashioned bathtub that had no rail and was very high to climb over. The curtains were beige but dark brown along the floor edge from dirt. Clearly had never been washed. Very poor selection at breakfast. Staff was very nasty and unaccommodating. Avoid this place at all costs.

It is an old excellent choice in the city center. It is almost close to everywhere. Rooms are big and clean. Bed is comfortable. WiFi is good. People are absolutely very friendly and helpful. Totally recommended.

This hotel was booked for me by a client, and after reading the reviews, I can confidently say I would never have chosen it myself. Unfortunately, the reviews were completely accurate. The front desk staff were utterly disengaged, the hallways were dim, dingy, and dirty, and my room was far from clean (see attached photos). Breakfast was an absolute letdown, the worst I've ever experienced, with disgustingly dirty coffee machines (photo included). But the most shocking and embarrassing moment came while I was waiting in the lobby. A man, who I can only assume was the manager or owner, began yelling at staff members in a way I've never witnessed before. His outburst was aggressive, unhinged, and completely unprofessional, culminating in him snatching paperwork from their hands and throwing it onto the floor. This kind of behavior is unacceptable on every level. Not only is it degrading to the staff, who, unsurprisingly, seemed utterly demoralized, but it's also inappropriate to display such behavior in front of guests. If there are issues, they should be handled privately and with respect. So why not a 1-star rating? The doorman was genuinely warm and welcoming, and the room itself, while not spotless, was at least tolerable. But would I ever return? Not a chance. This experience was a stark reminder that a hotel's treatment of its staff is a direct reflection of its standards and in this case, both were painfully lacking.

Location was great. I felt like the hotel was old and was not well maintained. The beds were conformable. The bathrooms needed an upgrade. The front desk were not as friendly as expected. My friend and I were facing the main street and we can hear a lot of noise coming from outside. The stairwell to the rooms were dark. Would not recommend this hotel.

We came down for breakfast paid 200 Durham just to have some old coffee and dry bread. The selection at the buffet was old most items were finished the the staff had no interest in replacing them. Old juice and cheese old eggs everything was really disappointing. What ever you do don't eat here. It's an overpriced tourist scam for the value they provide

1) No Gym (website says yes) 2) Dark foyer 3) Phone not working 4) Reception no response 5) Breakfast lousy 6) Laundry not delivered as promised same day a. Next morning promised at 8:00 b. Promised at 9:00 c. Called at 9:20, promised in 5 minutes d. 9:30 still no laundry!

We started our Morocco trip here. The place is adequate, good price and location. Breakfast could be better, staff forgot to give wake up call.

I booked and fully paid via Booking.com — payment was confirmed directly by Booking.com — yet at checkout, this hotel's staff illegally detained my mother and sister. Security physically blocked them from leaving, refusing to release them over a fake “missing payment” claim and even demanding they pay a second time. The receptionist openly admitted they had the reservation but still held them until police were called. This is harassment, humiliation, and could be considered unlawful imprisonment and attempted fraud under Moroccan law. If this is how they treat paying guests, imagine how they treat anyone else. I am already escalating this to Booking.com's fraud department and the Moroccan Ministry of Tourism. Travelers — protect yourselves and avoid this place at all costs.

Nice little central hotel. Nothing to flash but comfortable, clean and friendly. With a very helpful lady at front desk. My room and bath room has been newly fitted out all is neat and tidy. Building is reasonably free of street noise so I slept well.

The hotel is located in the city center and while you can hear the traffic noise from where we were located, I very much enjoyed my stay at this location. The staff were friendly, the beds reasonably comfortable (a little too hard for my liking but my friend appreciated them), the bellman were very helpful, and the rooms were clean. While there is no pool at this location, it seems you are able to access the pool at a nearby rooftop hotel (just ask the front desk). I did not take advantage of the coffee offered in the rooms as it is Nescafe instant nor the breakfast so I can not comment on that. The one thing that I found tricky is the stairwell that has automatic lights. If you are going downstairs, you will activate them properly so as not to be a hazard, however coming up the stairs, because they are rounded, the first part of the staircase is in the dark as the motion detector is out of range.

I am very disappointed and wouldn't recommend this hotel. Reason : I booked my room with my points for a good vacation but when I reached the hotel, front desk staff informed me that they cancelled even without confirming with me.Which left me with a disgust feeling how come I booked this hotel.Later I realized even worse is the assistance from the front desk agent Fatima because the minute I stepped in to the establishment she was so terrible with her attitude towards me .She was not even ready to help me, more over she was rude and giving me a bad attitude, made me feel insecure and I was treated with a awful behavior from her even though I was patient enough to handle the situation. She even left me at the front desk alone without even bothering that a guest who booked a reservation has no room and waiting for the confirmation.Even surprising fact is that the front desk was empty and no one is attending the calls which made me realize that this hotel is a lot worse than the best westerns I stayed before . This place is a total disaster when it comes to the hospitality.Please teach your employees how to assist the guest because I realized that they need some training.

I spent one night at the Best Western Plus Casablanca City Center in November. My room was fine -- comfortable and well appointed. Staff were helpful, but the woman at the reception desk repeated reinforced people who interrupted her otherwise helpful responses to my questions by turning her attention to the interrupters, no matter how long those intervening discussions took. The breakfast buffet was adequate, but not particularly satisfying. For example, the scrambed eggs were dry, the bread was stale, and the coffee machine was not working well.

This hotel had friendly and helpful staff. Breakfasts were good with a variety of foods on offer and we were offered freshly made omelettes and orange juice etc. The rooms were of a decent size and the beds were very comfortable. Quiet air con. Excellent value for money. The only strange experience we had was that they refused to let us pay by credit card and insisted on cash but we witnessed another customer pay on card via a card reader, we just couldn't understand this. However, would recommend this hotel.