Hotel Cristallo Relais Sure Hotel Collection by Best Western

Stayed in this hotel before in 2024, upon reflection, I should have booked somewhere else to stay! This hotel is rated as 3 stars, but it's far from 3 stars! Bedrooms and Bathrooms aren't maintained to a highest standard for hospitality! Pictures will follow! The food offerings are below standard! I definitely won't be returning to this place again when I visit Tivoli or Rome! One good point about the place is Valentina! She knows good customer service! The Italian Hospitality Association should close down this place!

I have visited mamy Best Western and I was expecting the same level of hotel, but this one seems to be on a lower level. No best western status recognized, no fridge in the room, no free water... The restaurant had some nice dishes on the menu, but they were not available...

excellent value for money. kindness of the staff. excellent remote support. ideal location for excursions to the archaeological sites of Tivoli and its surroundings. enjoyable outdoor areas with garden and swimming pool. free use of the swimming pool. excellent maintenance and hygiene of the swimming pool.

The premises are conveniently located on the main road between the Motorway and Tivoli which is about 5 km far from the hotel. A Parking lot is available. Rooms are large enough but pretty essential. Perhaps some painting or new furnitures would be appreciated. The staff is friendly

This hotel is on a main road about 15 minutes drive from Tivoli and a short drive from Villa Adriana. A large featureless hotel with basic rooms and not particularly helpful or friendly staff. The "family" rooms - full of beds and not much else - look out over a slightly derelict landscape. Bathrooms are clean but basic. A case of you get what you pay for.

Stopped by as a halfway point on a long road trip, so won't evaluate as a tourist location. As a mid price hotel goes, it good value for money. The front desk staff are very competent and very helpful. the rooms could do with a do over, especially the windows which let air (and external noise) in. Unfortunately we booked a room on a night in which the hotel restaurant was host a teenage party, and our room was directly above the restaurant. Luckily they changed our room without evening asking, but as I mentioned there is no soundproofing, so until late in the night we had to bear with rowdy teens outside the windows (we were on the 3rd floor). Breakfast buffet was good with alot of variety, and the restaurant not all crowded. I would book again (but I would check for functions first). Has a large free carpark and external pool.

If you would like to touch the heritage of the Time with your closest ones - Tivoli is here for you with its best! Hotel Cristallo is able to offer you and your family great location, excellent service, fabulous meals included and really polite staff ready to solve any situation! So everything you need is just don't be lazy visiting all those places around and enjoy your golden family time with Love and Thankfulness! An ADVICE: we strongly recommend you to wear snickers for villa's tours :))) We wish everyone a nice time in Tivoli and Cristallo Hotel!!! They are the best!!!

This hotel is in Tivoli where the tourist want to go. We had a room with blinded windows, what was a bit strange. But this hotel is not expensive. It has a big pool. Staff is nice. But you need to have transport to go to Villa Hadriani. The food was okay. The beds strong.

Food and rooms decent and not too expensive. However it is in the middle of nowhere - 2km wall to villa adriana and you need to get the bus to get into tivoli. The noise in the evenings is also very annoying. The swimming pool is very good though.

Nice clean hotel, friendly staff. Nice pool and lounge chairs to enjoy in the sun, the restaurant isn't that great, overpriced poor quality food so eat somewhere else (there is a few choices) Other than the restaurant, it's a convenient location for commuting and travelling.