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Vorteilscode

Best Western Plus Hotel Coach House, Springfield

4.5/5  - basé sur 951 notations.
2535 N Glenstone Avenue, 65803-4737, Springfield, United States - Karte ansehen

Dieses Hotel in Springfield, Missouri, bietet eine gute Anbindung an umliegende Attraktionen, zum Beispiel die Ozark Empire Fairgrounds. Genießen Sie hier die Gastlichkeit des Mittleren Westens und eine großzügige Ausstattung. Sie werden sich ganz wie zu Hause fühlen in den sauberen Zimmern mit umfassenden Ausstattungsmerkmalen. Dazu gehören Flachbildfernseher, Minikühlschrank, Mikrowelle, kostenloses drahtloses Internet (Wi-Fi), Schreibtisch und vieles mehr. Wir servieren jeden Morgen ein kostenloses komplettes warmes Frühstück mit Eiern, Müsli und Cornflakes, Obst und mehr. Unweit der Interstate 44 bieten wir eine günstige Lage zu einer Fülle von aufregenden Attraktionen. Nur wenige Minuten von diesem Hotel in Springfield entfernt befinden sich Animal Paradise Fun Park, Hammons Field, Killian Sport Complex und Jordan Valley Park. Lassen Sie sich überraschen und entdecken Sie Neues bei einem Besuch der regionalen Sehenswürdigkeiten wie Wilson's Creek National Battlefield, Dickerson Park Zoo, Fantastic Caverns, O'Reilly's Event Center in der Drury University und Ozark Empire Fairgrounds. Geschäftsreisenden ist ein produktiver Aufenthalt sicher, denn Kraft Foods, die Geschäftszentrale von Brass Pro® Shop und O'Reilly® Auto Parts sowie die Missouri National Guard befinden sich in unmittelbarer Nähe von diesem Hotel in Springfield. Für ein entspannteres Geschäftstreffen oder einen unterhaltsamen Nachmittag mit der Familie empfiehlt sich ein Spiel der Springfield Cardinals im Hammons Field. Im Umkreis weniger Minuten befinden sich fünf Colleges, sodass dieses Hotel in Springfield der perfekte Ort ist, um den Campus zu erkunden oder um Studenten zu besuchen. Genießen Sie die Bequemlichkeit einer köstlichen Mahlzeit im hoteleigenen Ziggie's Family Restaurant. Viele andere Restaurants - einschließlich Culver's, Steak and Shake und La Mission - befinden sich alle innerhalb weniger Straßen von diesem Hotel in Springfield. Nach einem ereignisreichen Tag können Sie sich abends im Swimmingpool dieses Hotels in Springfield entspannen. Machen Sie noch mehr aus Ihrem Aufenthalt und nutzen Sie das Fitnessstudio, das Business Center, den Wäschereiservice für Gäste, den Spielplatz und kostenlose Parkplätze. Also, worauf warten Sie noch? Buchen Sie noch heute Ihren Aufenthalt im Best Western Plus Coach House, und wohnen Sie in der Nähe der Ozark Empire Fairgrounds! Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel Coach House

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Gebildet aus de 957 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
546
Sehr gut
276
Befriedigend
64
Mangelhaft
41
Ungenügend
31
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
45
Alleinreisende Alleinreisende
82
Familie Familie
339
Geschäftlich Geschäftlich
96
Geschäfts-<br>reisende Geschäfts-
reisende
165
Geschäftsleute Geschäftsleute
108
Geschäftsreisende Geschäftsreisende
125
Paare Paare
245
Reisen mit Freunden Reisen mit Freunden
77
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Retro style and updated features"

5
20/07/2018

This hotel reminded us of the old motels along the highway with rooms lined up side by side on one level. The lobby was nice and large and the staff was friendly and welcoming. Rooms were updated and modern. Comfy beds with lots of good pillows. Bathroom was small but adequate. Two outdoor pools and a play area that our grandsons enjoyed. It was a nice change from the high rise hotels. Would definitely stay there again. We didn't eat breakfast there but the coffee was great.

"Best of both worlds"

5
19/07/2018

Traveling on Route 66 my husband wants classic motels, I want clean and modern. This place was both. He could park in front of the room in that classic motel style. The rooms were immaculate, the staff was friendly and helpful. They didn't charge to use the laundry facilities. Breakfast was a fabulous buffet - everything worked for both of us.

"Top notch. Just off Rt. 66."

5
19/07/2018

Traveling Route 66, needed a place for the night, called the historic Best Western in town, the pointed us to this one (needed laundry, the other one didn't have it). Quick check-in, friendly staff, great room (really like traditional drive-up rooms when on a road trip), clean, comfortable, all the right amenities in good working order, restaurant & pool on premises (though didn't use either this time), good night's sleep on a comfortable bed, good complimentary breakfast. Also - while doing laundry (free - no need to dig for quarters! - a nice touch), sat in the lobby, and leafed through a coffee table book on 60 years of Best Westerns. A rather interesting read on the history of early long-distance travel, the various "auto camps" that evolved into motel chains, Best Western as a cooperative of individually owned motels rather than a franchise (always new there was a reason I liked them). And, did I mention - just off Route 66.

"Great hotel"

5
17/07/2018

This hotel is older and all on one level with outside doors but is immaculate inside, the service was great, and we will definitely be staying here again the next time we passed through. We had absolutely no problems at all and like this hotel.

"On our way to Lake Michigan "

4
17/07/2018

Clean and comfortable, slept well with plenty of pillows. Room was well stocked. Large refrigerator for this size room. Great price with Walmart across the street. Small table and chairs outside the room.

"Close to underground caves"

5
09/07/2018

We picked this hotel as it was close to the underground caves that you can visit. The motel is very conveniently located off the highway and the staff at the front desk were very courteous and friendly. The room we had was very nice and the beauty is you park your car right at your front door. This was a very comfortable overnight stay and I would definitely recommend this motel.

"Eager staff"

5
09/07/2018

Nostalgic property in the spirit Rt.66 Motor Hotels. Staff, to a person, took their time to inquire and listen to how my visit was going. Park in front of the room and stroll the open grounds to a nice breakfast. Located near the attractions but be aware of some road work at Hwy.44

"Nice place"

4
06/07/2018

This was a very nice place. When we arrived we were given a small, dark gloomy room. We went back and the front office and kindly gave us another room. It was very clean, and spacious. Three things that were annoying: the faucet handles, they were put on backwards, the walls are too thin and the entrance to the rooms were never cleaned. Breakfast was excellent. Great coffee.

"Vacation"

5
24/06/2018

First trip to Springfield. I decided to stay here. I was not sorry. This motel is great! You park right in front of your room. Our room had a private patio. Check in was quick easy. The staff is very friendly. I would stay here again.

"Nice Stay!"

4
23/06/2018

This place is an actual 1 story motel where you can park right in front of your room,don't have to get a luggage cart to get your belongings to your room,and,best of all,no one above you that you can hear, and feel, walking or jumping around!! The room we had was clean,quiet and comfortable.The only suggestion would be some higher wattage light bulbs,room was kind of dark. There is an outdoor pool that,due to the weather,we did not use but looked to be well maintained.There's also a play ground for kids.Several restaurants near by and Wal Mart across the street.One thing,and this is in no way Best Western's fault, be aware that there is road construction with lane closures on the street (Glenstone Ave.) that the hotel is on.Can be tricky finding your way in and out,just have to be aware and be careful. All in all,this is a very nice property and I would stay again and recommend it to anyone.

"Would stay here again"

4
23/06/2018

Only complaints are pool was not heated and the playground was small and dated but overall, the room was clean, the staff were friendly, the breakfast was yummy, the price for the room was very reasonable and our stay was enjoyable! Would stay here again!

"Vacation "

2
18/06/2018

My husband and I stayed at this hotel for 2 nights. Our stay was ok until we realized we had left two items in the hotel closet. My husband called twice to see if the cleaning person had turned in the items. They said no. I tried to leave a message for the manager to talk about the the issue but no one called us back. We decided to stop back by the hotel on our way back home from Branson. That is when they decided to go check the room again because they would not do it before because other guests were in the room. If the cleaning staff would have done there job we would have gotten our items returned. No one at the property has called us back. Lesson learned don't leave your items in this hotel because you won't get them back. I will not return to this hotel just for the simple lack of any customer service.

"Fantastic surprise!"

5
18/06/2018

The weekend we stayed in Springfield a lot of hotels were sold out. This was one of very few that offered the type of room we were looking for. I wasn't sure what to expect, but I sure wasn't expecting what we got! To start with, this was by far the cleanest, best-maintained hotel room we have had in a long time! The beds were comfortable with plenty of pillows (6 per queen!), a cozy armchair/ottoman, large desk with plenty of places to plug things in, free WiFi, mini fridge/microwave (also clean!), lots of lighting, & my personal favorite- a ceiling fan!! Breakfast was another wonderful surprise with just about anything you could think of! The hot foods (scrambled eggs, sausage links, potatoes, biscuits & gravy) were constantly being replenished. There was a make you own waffle station, a variety of breads, pastries, cereals, juices, water, tea, coffee & milk. The staff was great, the hotel was just quiet & felt safe. I would absolutely choose this hotel again!

"A great hotel with everything nearby "

5
05/06/2018

My wife and I decided to stay here on our way to Arizona and this hotel was fantastic. All of the staff members were friendly and helpful. We paid a fair price here. Out of about 10 hotels that are right in this area, this hotel is by far the best choice. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-44 at Exit 80. And there are several stores and restaurants nearby for added convenience. We will definitely stay here again

"Motel Stay"

5
01/06/2018

Great place to stay. Friendly staff. Great location. We have stayed here many times in the past and have already made our reservation for our next years stay. The breakfast wasn't the best in the world but was fast and free.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
Johnny N: Your loyalty to our brand and location is very much appreciated. We are happy you have come back every year. By telling us what you liked and how we can improve gives us the opportunity to provide a greater experience for you and other guests in the future. We will see you again next year!

"Lovely place"

4
31/05/2018

We just had one night here on our US driving holiday en route to elsewhere. It's a bit like a motel with single storey buildings with parking outside. We got a very good rate with a voucher. Very easy to find from Interstate. Staff friendly and helpful. Place was clean and comfortable, very nice complementary breakfast and a nice evening meal in diner next door. All you could want from an Interstate stop.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
Dai_the_Welshamn: Thank you for the review. We are glad you enjoyed your stay with us! We are about half a mile from interstate I-44 with many restaurants within walking distance. We appreciate the time you have taken to write this review. We hope to see you again on your way back through!

"Great place"

5
29/05/2018

Nice location clean comfortable great staff. Kind of a retro experience with modern convinces. Courteous staff, good breakfast. We were in Springfield for a car show that we come to every year, always stay here.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
T2240Hgaryw Thank you for taking the time to write a review about our location. We appreciate you coming back every year for the car show. It is definitely one of the busiest times of the year for us. The street rods cruise right next to our hotel on Glenstone. We love seeing the many different styles of cars. We appreciate your loyalty to our brand. Hope to see you again next year!

"Hidden Gem in Springfield"

5
22/05/2018

My wife and I recently stayed at Best Western Coach House. We were pleasantly surprised at how nice it was. It reminds me of the older Motel type inns. The rooms were very modern and good size. Everything was clean and updated. The staff was very friendly both at check in and check out. We did have the breakfast and it was very complete and tasty. It included eggs, sausage, juices, coffee and more. I would definitely stay at this motel if we are in the area again.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
Doathout: We are glad you enjoyed your stay here at the Coach House! By telling us what you liked about our location will provide a greater experience for other guests in the future. Thank you for letting us accommodate you during your travels. If you ever travel back through, we hope you stop and see us again!

"Excellent Stay"

5
22/05/2018

Always stay with Best Western . Safe, clean, friendly and comfortable. The people are always very friendly and go out of their way to make your stay better. This time I didn't have my dogs with me but most Best Westerns are pet friendly.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
Annemariest63: Thank you for taking the time out of your day to write this review! We appreciate the feedback and we would love to see your dogs again. We are a pet friendly hotel with only a minimal fee of $10 per pet, per night. We hope to see you and your furry friends again soon!

"Comfortable stay"

5
13/05/2018

Mote grounds were very clean, with a good location to freeways, restaurants and quick shopping. Staff made it very clear about their pet and no smoking policies in the rooms. My room was clean, smoke free and very comfortable.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
spd001: Thank you for taking the time to write this review! We are on one of the main streets here in Springfield, MO. There are a lot of restaurants and shopping places close by! We do allow pets at our location with specified rooms. It is only a $10 pet fee, per pet, per night. With that being said, you won't have to leave your furry friends at home or with a sitter, bring them with you! We are glad you had a great stay. Hope to see you again!

"Nice place"

4
12/05/2018

This is an old motor inn (doors to rooms open to the parking lot) but it has been totally redone and the rooms are really nice. Free breakfast was ok, eggs and sausage not just bagels and cereal, but obviously microwaved, not gourmet (but what do you expect for free). I'd stay here again.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
KDJERO: Your review is very important to us. By telling us what you liked and disliked about your stay, will help us to provide a greater experience for you and others in the future. Our breakfast is served as a buffet style with a mix of hot and cold items, from yogurt to biscuits and gravy! We hope to see you again soon!

"Best in Springfield MO"

5
12/05/2018

We stay here alot for business purposes It's a great place to stay very retro Route 66 vibe with all the modern amenities but what makes it the best is the staff each one of them I guarantee you won't be dissatisfied a fun place to stay

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
brianbO8765EO: Thank you so much for your loyalty to our property and the Best Western Brand! We appreciate your business and thoughts about us. Here at the Best Western we strive to have the best staff in the area. We will see you again soon.

"Cute hotel"

5
10/05/2018

The rooms are very clean and cute. I really enjoyed the jacuzzi tub. The general manager is helpful and nice! I am unable to recall any other names, but the staff were all helpful and great. I highly recommend this hotel!

"Ants, no towels, untrained staff"

1
07/05/2018

Stay here if you don't have any other choice. Cheap price but bad beds, so-so breakfast (lacking a lot of choices) and staff is not well trained but friendly. Room had ants and the maid would take dirty towels but no replace them.

"Excellent value/convenience"

1
07/05/2018

Pet friendly; clean rooms all on ground level w/parking right outside room door. Quiet & convenient; great staff. Nothing exciting about breakfast, but good & opens early. Will most definitely stay again.

"Great pet friendly hotel ."

5
30/04/2018

Thank you for a great stay in Springfield. Our room was clean- the bed was amazing. Best nights sleep that I have had in a while. The staff was so friendly and they each stopped and talked to us and our dog.

"Another great stay"

5
22/04/2018

Been here many times, beds and pillows easily the best in my travels around the country. Staff is always very nice, breakfast is handled very well and is freshened up right to the end of the breakfast time.

"Motel all on one level, good service, good rooms"

4
19/04/2018

This motel is unusual now as all rooms are at ground level and drive up and modern. Reception is good, and rooms are of good size I had a room with a private patio and deck to sit at the front, so sunshine all day if you want it. There is a cafe on site which does breakfast all day, and you can walk to Applebys which is just across the road if you want more. Beds and pillows were good as was the internet. My only unhappyness was that room I had looked out at the trash area and the employees parking area ( 201 ) This needs attention and some serious screening from the premium rooms. Having said that it is great value for money and a must if you are in the area.

"Don't Overlook This Location!"

5
18/04/2018

We usually stay at a more “upscale” brand in Springfield, but due to a golf tournament in the area, many of the higher priced hotels were sold out. Our good fortune! The Best Western Plus Coach House is an older style one story motor court. We liked parking at our door! The room was clean, the bed comfy, the breakfast good ( typical free breakfast fare) and the staff friendly! The standard room rate is reasonable, but with the AAA discount, it's even a better deal! We'll stay here again!!

"GREAT SERVICE - UPDATED ROOMS"

5
15/04/2018

The pictures of the room were right on. We were pleased that we could get a recliner in the room for my disabled husband and close to the front of the hotel. Yes there was some traffic noise but it quieted down and we were quite happy with the room, beds, extra pillows, fresh smell, and updated amemities The breakfast was quite good in taste and selection and the girl working kept it clean and well stocked. We would stay again if traveling this way. Great Job staff!!

"Nice stop on trip"

4
13/04/2018

Coach House was a convenient stop on our road trip to Texas. Room was clean and comfortable. Plenty of dining choices in the immediate area for evening meal. Breakfast was nice--well prepared, hot and nicely presented. Staff was friendly at check-in.

"Great Stay"

5
12/04/2018

Stayed with Best Western over 60 times in the last year. This time was probably the best stay I've experienced so far. Made my reservation online, checked in early and Madison at the front desk was able to accommodate. She was extremely friendly and professional. Madison was knowledgeable and answered all my questions. She offered me an upgrade due to my rewards status. I was surprised because this was the first best western to do that for me. Room was clean and very comfortable. Hotel is close to restaurants and shops. Thank you for the pleasant stay.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
Mo2729: Thank you so much for taking the time to review our motel. We value your feedback and really appreciate our loyal guests and loyalty to the brand. We are happy Madison was able to accommodate you by the upgrade and her professionalism. We hope you stay with us again in the future and if you need anything at all, do not hesitate to give us a call at 417-862-0701. Thank you. Front Desk Best Western Plus Coach House

"Business"

5
12/04/2018

Will continue to make this our first choice when traveling through Springfield, MO, The location is very good and has parking for a trailer, when we are usually pulling. The front desk staff is very pleasant, and the housekeeping staff was so efficient they left a note for us.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
Cynthia L: Thank you for taking the time to review our motel. Your feedback is extremely important to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to be your first choice when coming in to Springfield, MO. We hope to see you again soon. Front Desk Best Western Plus Coach House

"Attractive, clean and comfortable"

5
09/04/2018

This is out go to place to stay when in Springfield. Lovely grounds, clean rooms, friendly pleasant staff and very comfortable beds. Breakfast has a good selection of foods. Easy access off the interstate.

Mike W, Front Desk at Best Western Plus Coach House, responded to this review
GerryH892: We appreciate our loyal guests and are honored to be your "go to place" when you are traveling through Springfield, MO. We do take pride in the hard work our housekeepers do to provide clean rooms and maintenance who keep our motel grounds clean. Thank you so much for taking the time to review our motel and letting others know about us. We hope you had a safe trip home. Front Desk Best Western Plus Coach House

"Nice stay"

3
30/03/2018

The hotel is nice and have stayed before. This room was small with two queen beds. The sink was in the bathroom so it was a little harder to get two adults and a kid ready at the same time. For breakfast there were hot foods, cereal, toast, yogurt to choose. We ate breakfast the first morning, but did not the second morning. The quality of the food has declined over the past year. I would stay again because of the price, location, cleanliness of hotel and friendliness of the staff.

"Amazing value in Springfield, MO"

5
21/03/2018

Vintage motel restored to perfection. The City was building a parking garage right next door in the middle of the night but that was not the Hotel's fault. Amazing clean rooms, the BEST breakfast ever anywhere. Nice front desk employees, accommodating and friendly. ZERO issues or complaints! That is also AMAZING! We had no problems with vandalizing but the motel might consider a security guard until these issues get resolved.

"Older (motel) may be better!"

4
18/03/2018

We loved this motel, our spacious room, and the staff at the front desk. Especially we enjoyed the large area for playing, grilling, and eating. The many chairs outside the rooms were inviting for "people watching." The lodging was built some time in the last couple of decades but had been refurbished to meet today's expectations. If you long for the motel of old and yet want the conveniences of the new, we suggest stopping at this motel. By the way, a typical complimentary breakfast is offered and an exercise room. Though the rooms are numbered as though there are three floors, there is only one floor in each of the three buildings. I suggest Building 1 because it is closer to the office, laundry room, breakfast area, and the office. Being seniors we were given the senior rate, which we felt was an excellent value.

"Clean Room, But Location is Not Ideal!"

1
18/03/2018

My son and I visited Springfield recently and stayed one night at this facility. Our room was clean, but the location was horrible as our car was vandalized during our stay. When I called the front desk to report I was told they knew about the situation and all they could do was give me the number of the police department to file a report for insurance. Nobody from the hotel came to check on us or to offer to help us clean up our cars so we could travel home. My son had to use a rag and trash can from the room to clean the seats so we could sit in them. Our money was refunded for our stay, but we were told there weren't surveillance cameras in the part of the hotel where we stayed. Our car was one of four to be vandalized that night. I had to drive home 4 hours without a window as no repair shops were open that day. The hotel has yet to call to check on our family to make sure we arrived home safely. I think this company should give us vouchers for the money I will be out to fix my car that was parked on their property.

"BB nationals with team in Missouri"

5
18/03/2018

Great experience at the Best Western Plus Coach House in Springfield, Missouri, they had everything we needed in a warm and welcoming atmosphere, having the laundry room was a real life saver with all those uniforms, and even the little things like having us well supplied with water bottles...so thoughtful!

"Staff can not be beat"

5
16/03/2018

This hotel has the absolute best staff ice ever interacted with. Breakfast was good and the rooms clean. They let us use the laundry room after hours to was basketball jerseys for the next days game. Just a top notch place to stay. Our entire team is rebooking here for next year's nNatinal tournament.

"All was fine except for noise, but would not stay there again"

3
08/03/2018

Room was very small but very clean. The location is kind of loud. There is a private residence near the back of the hotel and the dogs were barking all night long. The hotel wasn't crowded so we were able to have one of the quieter rooms in the back. Otherwise, there would have been a ton of street noise. In-room heater was loud, too.

"Great Hotel at a Reasonable Price"

4
05/03/2018

My husband, myself, and my 92 year old mother stayed here on our way home from Arizona to Illinois after visiting my brother and his wife. Since we go frequently and only stay for 1 quick night at a time we don't like to spend a lot of money. This hotel was clean, comfortable, and reasonably priced - our 3 most important prerequisites. We got a handicapped room this time because my mother gets up so often in the night to use the bathroom. This bathroom was big enough for her walker and easy for her to use without help. We liked not having far to carry our luggage since we parked right outside our room. The staff was friendly and helpful, and there was lots of variety at breakfast. We would be happy to stay here again.

"Good place to stay but..."

4
28/02/2018

Things I liked: Very comfortable beds, park in front of your room, excellent wi-fi, very good value Things I didn't like: No tabletop electrical outlets, shower curtain bar incorrectly installed (it's curved but mounted too far inside the shower), bathtub surface VERY slick

"Best Western Plus Coach House"

5
19/02/2018

Very well located hotel. Close to Walmart Supercenter, restaurants, and just a 20 min. away from the Springfield Airport. Everybody, from the front desk, to the maintenance, the breakfast attendants and the housekeeping personnel were very friendly and attentive. The thermostat in our room was not working and was fixed right away. The rooms were very clean and the beds were very comfortable. The hot breakfast exceeded our expectations (scrambled eggs, sausage, make your own waffles with your choice of syrup, hash browns, biscuits and gravy, oatmeal with your choice of toppings, yogurt, cereal, fruit, bread and pastries). From now on, this is our "go to" hotel when we're visiting the area.

"Springfield nights rest"

5
10/02/2018

Great stay for the price and pretty close to Bass Pro Shop and Outdoors Museum! Great food next door, I loved the walleye. Excellent restaurants very close by for everyone's tastes and also shopping nearby.

"Great Best Western"

5
22/01/2018

This Best Western is our favorite. We travel back and forth from Wheeling Illinois to Chino Valley Arizona at least twice a year sometimes more and we always try to time our road trip to stay at Best Western, Coach House, Springfield on our way out and back. The staff has always been professional, friendly, informative and helpful. The breakfast room is so very nice and we really like it .The breakfast is good and staff is helpful and very nice. This is one of our favorite Best Western's. The price of rooms is very reasonable for the quality of service received. We would recommend this Best Western to anyone looking for great quality and service.

"Best place to stay in Springfield "

4
07/01/2018

I love this hotel. I've stayed at several places in Springfield on business trips and they are the best. The ambiance of the property is so quaint and has a romantic feel. The rooms are clean and comfortable and updated with unique fixtures. The staff is great from the front desk to housekeeping. Ziggi's cafe is right next to it and they have amazing food. About the only negative to this Best Western is the breakfast offerings. Very carb laden and “cheap” quality. If they could add some fresh fruit, higher quality breads, juices and pastries, it would definitely improve the entire experience.

"Jan 20188"

4
06/01/2018

Stayed 2 nights. Great value for the money. Staff really were super! From the time we arrived until we left, the staff were cordial and helpful. The motel is animal friendly with minimal charges for my dog.

"Great stay away from home!"

4
04/01/2018

Very friendly staff and spacious rooms for the price! I was very pleased that we could park outside our rooms to come and go as we needed. All the staff and housekeeping was great with us and our needs. Loved them! The location was actually perfect for us as I was there for my daughter's wedding. Walmart was across the road, close to highway and lots of great restaurants. My only complaint was the noise from construction next door and that breakfast hours be extended past 9am.

"make sure to document your service animals"

4
02/01/2018

Generally, this place is great for animals. They have started charging a per animal fee. They don't seem to understand the ADA laws. Otherwise this has always been a good/convenient place for us to stay. Breakfast is average.

"Best of the Best Western Hotels"

5
25/12/2017

Great hotel. We were in town as our grandson was in a car accident and we came up on short notice. Looked up Best Western Hotels in the area and chose this one. Very nice, clean, great bed and great breakfast. One of the best Best Western Hotels we have stayed in.

"Surprised in a good way - First stay at a BW"

4
15/12/2017

It appears to be an older motel that has been upgraded. They did a good job and everything in the room is very nice. Slightly strange smell when I got in the room but I got used to it. Front desk staff really friendly and helpful. Good coffee available 24 hrs a day. The area is slightly sketchy, but the grounds are very well lit and have been told by police friends in the area that this staff monitors closely and keeps the riff raff off the property.

"Nice hotel with plenty of parking."

4
15/12/2017

This was a pleasant stay. We arrived late and check in was quick and easy. Room was easy to find and we were able to park right in front of the room despite traveling with a large service truck. The breakfast was as advertised and the bed was comfortable.

"Nice place"

5
11/12/2017

I have stayed at this hotel many times. Consistent quality of rooms and staff make staying here easy. Great place easy accessible from I 44. The pool is great in the summer months. Breakfast is always good and satisfying.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Paul S: Thank you for letting us accommodate you the many times you have stayed here. We are not even a mile off of I-44 so it is easy to get on and off the highway. However, when staying in our hotel you don't hear any of the traffic. During the summer when the hotel is a lot busier, having two outdoor pools is very convenient. Thank you again for taking the time to review our hotel!

"Enjoyable Evening"

4
09/12/2017

The Coach House is set up like an old style motel with parking in front of your own room. It was very clean and more like a hotel than your average "motel". Dinner at Jimms steakhouse (15 or so minutes away) is a MUST. The very best steaks with the very best service at very reasonable prices.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
joannemA7975HF: Your review of our hotel is very appreciated. We take pride in our older style design. The Coach House has been around since the late 40's early 50's I believe. Many people who stay at our location love being able to park right in front of their rooms, which makes it easier to unpack luggage, and reminisce of older times. Jim's steakhouse is definitely a place to go when in Springfield, Missouri. Thank you again for taking the time to review our hotel! We hope you had a safe and fun rest of your trip!

"Nice hotel with personal service"

4
06/12/2017

Nice hotel with personal service located within minutes of all amenities. Great rooms with excellent wifi and bedding. Good breakfast and great staff and service. Always stay here when I can. Have never been disappointed.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
351lanel: Thank you for letting us accommodate you every time you are in Springfield, Missouri! We really appreciate our loyal guests. Thank you for pointing out all of our great qualities. We are right across from a Walmart and many restaurants, so it is easy walking distance and very convenient! We hope to see you again in the future!

"Clean Room - Great Staff - Good Value"

5
04/12/2017

Great! The room was hyper clean. The staff was friendly and knowledgeable. They accommodated my desire for adjoining rooms. Breakfast was good. Value was good. If I have to find something to gripe about, the bed was a little firm. But I'm a softy.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
skbensch: Your feedback is well appreciated. We take pride in our housekeepers. They definitely do a tremendous job. We are happy to hear that our front desk staff was able to accommodate you with adjoining rooms. There is nothing wrong being a softy ha ha. Thank you again for taking the time to review us! We hope to see you again in the future!

"A really, really nice place to stay"

5
30/11/2017

While this motel is not super elegant or "modern" it is a very nice place to stay. It is located on one of the main streets of Springfield and is easy to access though it is in a very busy area. The lobby is appealing though not as pictured in a travel brochure. I think they may be getting ready for some work. The staff welcomed me and was efficient and helpful throughout our brief stay. The reservation was on file and check in was quick. Our suite was just as expected, attractive and convenient. Temperature adjustment was responsive. The bed was clean and comfortable. The TV was large and there were almost an excess of channels with a printed guide provided. Multiple power jacks for my electronics and chargers are conveniently up on the desk. Wireless Internet access was protected with a password and Terms & Conditions screen, but that's typical these days. Internet speed was quite fast, nearly 40 Megabits/second, for up- and downloads. The only traffic noise was from one siren-blaring vehicle that went by overnight. Breakfast offered the standard range of coffee, breads, fruit juices, apples and oranges, a waffle maker, various pastries, eggs, sausage, potatoes, and over on a separate area, cold cereals. This is all provided in a pleasant room with perhaps a dozen four-place tables and a TV. The motel was roughly half full by looking around at parking spaces but the breakfast area was not crowded. There is a playground and two outdoor pools, and a better than average equipped exercise room. I just used the treadmill though there are also a stairstepper machine and a stationary bicycle and free weights and bench. Checkout was smooth and trouble-free.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
grouch0: This is superior feedback! Thank you so much for taking the time to review our hotel and every aspect of it! We truly appreciate you. We are glad you enjoyed your stay here as well as letting us accommodate you during your stay. We hope you had a safe trip wherever you were headed! Thanks again! We hope to see you again in the future!

"Our Favorite Place"

5
27/11/2017

We always stay at the Coach Inn when we come to visit our family. It is close to my son's house and to my daughter-in-law's parents where we always have Thanksgiving. I like the fact that dogs are allowed. I would like to see a safety bar added to the shower-tub area. I recently had hip surgery and it was difficult to climb into the shower without something to hold on to. Other than that everything was great.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
patriciafQ6959AQ: We really appreciate our loyal guests! Thank you for always choosing Best Western Plus Coach House when you come into town and letting us accommodate you! By telling us what you liked and disliked gives us an idea of ways we can improve and give a superior experience for the next guest. Thanks again! We hope you had a great Thanksgiving!!

"Last stop before home "

4
26/11/2017

Breakfast good with usual items and an outstanding set of condiments for oatmeal and/or waffles - almonds, cranberries, etc. Mobility accessible room met requirements. Shower really good. Clean room and entire facility. Renovation resulted in modern interior areas. Three computers in business center. Exercise room looked great. Outside pool seasonal. Playground equipment. WiFi outstanding.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Don P: Thank you so much for taking the time to review our hotel! We appreciate you for pointing out the great qualities of our hotel. We hope you had a great rest of your trip and got home safely. Thanks again!

"Comfort and quaint stay"

5
26/11/2017

This motel was probably built in the 50's but had been updated fairly recent. The room was was very roomy with a patio with table & chairs that over looked a grassy area to the swimming pool. The only minus was no vent in the bathroom so taking a shower was a little chilly. In the summer the shower would be no problem. We would definitely stay here again, very nice. Breakfast was standard egg, potato, sausage, cereal, waffle, etc.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Pam S: Thank you so much for taking the time to review our hotel. We greatly appreciate guests giving us feedback. We are happy to have accommodated you and hope you had a safe/fun rest of your trip! Thanks again!

"Not sure why this is a Best Western Plus"

3
25/11/2017

With Best Western's new rating system of their properties, I am not sure why this one is a Plus. This is a very old property from at least the 60s. The lobby was updated, but the room was tired looking. Everything was clean and functional, but why it deserved a Plus rating is beyond me. To meet ADA standards the toilet was changed out but didn't clear the door, so a notch was put in the door in order for it to close. Not the best solution, but serviceable.

"the best BW experience"

5
23/11/2017

the room was pristine, extremely clean with a very comfortable lazy boy recliner chair. The bed was extremely comfortable, parking was convenient, and the breakfast was one of the best I've had at any best western I've stayed at, and I always stay at BW. I would recommend the Springfield MO Best Western to anyone!

"Vegas bound"

5
22/11/2017

We traveled from Ohio to Vegas. Our first stop over was the Best Western. The second was another hotel... we were very disappointed in the second stay. On our way back I told my husband we will definitely stay at the Best Western motels! Those pillows were awesome!!!!!

"A great place to stay with RV/truck parking"

4
19/11/2017

A group of 5 family and friends were helping my sister move from Ohio to Phoenix. We had rental trucks and a dog and needed 3 rooms, so not too many place fit these parameters, especially the parking issue. Best Western Plus Coach House accommodated us on all counts and the rooms were very nice. The location was good also as places to eat within walking distance and a Walmart 1 block away.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Susan B: Thank you so much for taking the time out of your day to review our hotel! We are glad we could accommodate you in your move! We are in a convenient spot, with Walmart and gas station across the street, and restaurants all around! We hope you all had a safe rest of your trip and hope to see you again.

"Great place to stay and value"

5
17/11/2017

I stayed here for a dog show and couldn't have picked a better place. Convienent to walk the dog and ample space to potty your pet. The pet rooms were spacious and very clean. I liked the fact that you could drive up to your room. It made it easy to unload all my stuff. The staff were very nice and went out of their way to accommodate you.

"Very accommodating for Pet owners!"

5
16/11/2017

We were very pleased with the friendly staff, easy check-in/check-out and room was clean and very accommodating for a pet stay. Nice large quiet room, with close access to a grassy dog walk area. Would stay here again! Thanks

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
klpeters2017: Thank you so much for taking the time to review our hotel. Your business and feedback is very important to us! We hope you had a fun/safe rest of your trip and thank you for choosing Best Western Plus Coach House.

"Love this place"

5
15/11/2017

We have stayed here several times over the past few years. We have enjoyed each stay. Check in and out is fast. Rooms are clean and comfortable. Beds are great. For the most part, breakfast is adequate. Will stay here again!

"Blast From The Past"

5
14/11/2017

Beautifully restored Motel/Motor Lodge. Everything perfect! Lovely courtyard in the center. Dog friendly too! We have stayed four different times and have no complaints. Included is great breakfast and the rates seem very reasonable.

"recliner"

5
09/11/2017

this is one of the few hotels that offer rooms with a recliner in them. My 91 year old mother can only sleep sitting up and I'm sure many other travelers are like this too. for me...the bed was really-really comfortable.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
S6511SRmaryk: Thank you so much for taking the time to review our hotel! We do have guests that have stayed here previously needing a recliner for that reason as well. We are always happy to accommodate our guests in any way that we can. We hope you had a fun and safe rest of your trip!

"Great place for a quick stop"

5
05/11/2017

The staff were very helpful and assisted us in getting into a pet friendly king sized room immediately. The grounds were great for walking our dog, had a playground for kids, outside pool for warmer months, great vreakfast area and food. The restaurant Ziggies had great all you can eat walleye. This is an older hotel but the rooms ere modern. Outdoor entry into your room- like a motel. The grounds were clean and safe.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Sarah Z: Thank you so much for taking the time to review our hotel and Ziggies! We are happy to have accommodated you with your pet and were able to get you in a king room. We hope you had a safe rest of your trip and will see you next time! Thanks again!

"Ready To Welcome You!"

5
31/10/2017

My Dad and I traveled to Springfield for a family funeral. We chose the Best Western Plus Coach House initially due to location. But once we checked in, we were glad we did. Room was clean and ready for our early check-in, lobby inviting with a fire going, candy in little dishes, and an easy to spot computer center for flight check-ins. Grabbed a cup of hot cocoa from the personal coffee machine as well. The next day was just as good, full breakfast, hot and well made. They also provided us a Grab & Go lunch which made our journey back to St Louis for our flight less stressful. They also accommodated us with a later check out (due to the early funeral), which was just another example of their hospitality. Would stay again, and would recommend to anyone.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Jacqueline R: We are happy to have accommodated you and your family during this time. Our sincerest apologies for your loss. Thank you for reviewing our hotel and enjoying your stay. We are glad we made your stay less stressful with an early check-in, later check-out, and a Grab n Go. If you need anything at all let us know! We hope to see you in the future!

"Ok. FFA convention trip"

5
29/10/2017

We brought the the ffa kids from 4 locations thru Springfield and did a driver exchange. This hotel is nestled beautiful in the land with one of the newly construction Best Western signs. You can overlook his hotel, the best landmark is Ziggie's Cafe then you well see the hotel. It is a single story L shape with a nice wrap around behind the cafe. this hotel is very peaceful and when drive up during the day shift the housekeepers are not standing around talking. They are actually cleaning the windows, nooks and crannies and anyhing else that should be cleaned. Main. personel is even helping taking out trash as needed from the equiped breakfest bar complete with a hot waffle iron, eggs, sausage links and sometimes sausage patties. A fairly good area for the morning breakfest eaters complete with a staff that works well taking care of the breakfest area. Management must have hand picked the crew as everybody from the desk clerks to the housekeeprs to the main. personel were all so friendly. We at Freedom Charters, Sherman, Texas will be using this hotel when we come thru on a driver exchange.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
Ken W: Thank you so much for taking the time to review our hotel and staff. We really appreciate your compliments to our staff and they will be passed along to them. We aim to be the best and the staff is the heart of getting to this goal. Thank you for your amazing review. We are happy to have accommodated you and glad to accommodate you in the future as well. We hope you all were safe in the rest of your travels!

"don't be deceived"

5
29/10/2017

No, may not "look" as updated as many of the hotels but don't be deceived. Hotel is quiet, staff is exceptional, and rooms are very clean and comfortable, even for long term stay. Breakfast is very good and a restaurant is on the same property. Great value.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
elizabethcP6590TB: Our hotel has been here since the 1950's. Of course we have had remodels and updates, but thank you for taking the time to review our hotel. Our staff takes pride in the cleanliness of our hotel. We hope to accommodate you again in the future!

"A very nice stay"

4
27/10/2017

I enjoyed staying there as I had a dog show and they are Pet friendly. Room was clean and the staff was so sweet and very helpful in everything we needed. A nice lighted area to walk your dog at night. Like the parking right up to your door and not stairs to climb as I had my 94 year old mother with me.

Jeff P, Best Western Plus Coach House at Best Western Plus Coach House, responded to this review
loram890: We appreciate you taking the time to review our hotel. We are happy to hear you enjoyed your stay with us, and we were able to accommodate you and your mom during your trip! I hope you enjoyed the dog show and come back next year! Thanks again!

"Excellent place to stay."

5
22/10/2017

This hotel is very very good. I will continue to stay here when I am traveling. The rooms are great. The staff is great. The food is great. The hotel is the best at a fair price. There is tremendous value in staying here.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
David V; Thank you for your excellent review! We appreciate you noticing the pride that our staff takes in the service and cleanliness that is offered at our motel. We will be sure to pass along you compliments to the staff and we will see you next time!

"Nice motel"

4
22/10/2017

Nice, older motel...very clean...and the staff was very friendly and most helpful..Was quiet and located within easy access of venues we were interested in. We recommend it and have stayed there several times prior to this stay.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
661elainer; Thank you for taking your time to review our motel and recommend us to others as well. We hope that your trip was wonderful and safe.

"NIce Suprise"

4
19/10/2017

Older roadside hotel look on the outside (brick, 1 story, drive up rooms) but updated rooms on the inside. Property well kept, 2 nice pools, hot breakfast. The room was clean,the towels were super soft and the bed was very comfortable. Great value for the price.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
matthewnY5162GZ; Thank you for your great review! We appreciate you taking your time to let others know about our motel and we hope the next time you find yourself in Springfield, MO you allow us to accommodate you again.

"Dated, but nice stay."

4
16/10/2017

We were in town for a soccer tournament and stayed here a couple of nights. The place is a little dated, but all in all was a nice place to stay. The kids were a little shocked when we pulled up and it was a Motel vs. a Hotel.... but you have to love being able to park right in front of your door. They had a nice outdoor space where people were able to meet up and hang out. Also breakfast was included.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
bcspoon; Thank you for taking your time to review our motel. We are happy that you and your family were comfortable during your stay with us. Our property does make it very convenient pulling up to your room and we hope that you liked the breakfast. Thank you again and we hope you had a safe trip home.

"Choose somewhere else"

2
16/10/2017

Our soccer team stayed here while we were in town for a soccer tournament. Was disappointed from start to finish. Our room wasn't ready when we got there, when we did get in I found long black hairs on my pillow and dead bugs in our bathroom. The walls are paper thin and you can hear every thing so good sleep is not an option. There were people congregating outside of our room until almost 11pm. It was extremely noisy and disruptive. The inside noise was just as bad--the room next to us had set an alarm for 5:30 that we could hear like it was in our room, then heard all of the multiple times after it went off when the occupant apparently hit the snooze button. The housekeeping crew accidentally gathered up part of my daughter's uniform when they were cleaning our room. Fortunately we were able to get it back, but I had to go to the housekeeping station myself as even though I reported it to the front desk he never reported it to housekeeping. The woman in housekeeping that helped us was the friendliest person on the crew and went out of our way to help us, which was much appreciated. However, she was the only bright spot of our stay. We called and asked for a late checkout and were told no in spite others in our party getting one. Lots of work needs to be done to make this place a good value. It's way too expensive for the quality.

BestWesternHotels, Corporate at Best Western Plus Coach House, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Clean rooms, good service and value"

5
16/10/2017

Our two nights during an out of state soccer tournament were wonderful. The rooms were clean, decorated very nicely and comfortable. Every amenity needed was provided. Breakfast was very good. I was surprised to see the pool was still full in October but my 9 year old son was brave enough to take a quick dip. I would definitely stay here again.

"Springfield stay number 1"

5
13/10/2017

This hotel is a very quaint facility. Each room had a small table and two chairs outside the door to sit in and enjoy the nice weather. It has a laundry room that is free to use by the customers which was really nice and very clean.

"Old School feel with New School Amenities"

5
10/10/2017

Loved staying here! I felt like I was traveling with my parents on vacation in the 1960s and 1970s when I drove up to this hotel. But that's where it stopped. This very well maintained Best Western has all the amenities of a modern hotel, and at a very affordable rate. Kind and friendly staff, nice breakfast, and updated rooms and lobby. Couldn't have been more pleased.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Tommy H; Thank you for your awesome review! We are happy to read that our property was able to bring back fond memories of travelling with your parents. Our staff takes great pride in maintaining our hotel along with the cleanliness and service that we offer and we appreciate you noticing. We strive to make every experience at our hotel an excellent one and we hope you will stop by again next time you find yourself in Springfield, MO.

"Nice place to stay"

4
10/10/2017

We have stayed here three times now, all for events being held at the Ozark Empire Fairgrounds. They have nice update rooms. The hotel is near lots of amenities. The hotel staff has been friendly each time.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
525luciaannar; Thank you for taking your time to review our hotel. We appreciate you allowing us to accommodate you while you are attending events at Springfield's Ozark Empire Fair and hope that in the future we can continue to build our relationship. Thank you again and we hope you had a safe trip home.

"NICE PLACE - FRIENDLY STAFF"

5
08/10/2017

Like the old fashion motor inns. Except with modern amenities, more rooms, and of course, breakfast. There were also a table and chairs outside of each room, so you could sit and talk to the other guests. Not like a regular motel where everyone stays in there rooms and you lucky to get a Good Morning or a Good Evening.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Fredrick H; Thank you for taking your time to let others know about your nice stay with us. We are proud to be an outdoor property with history and they lay out to generate an amazing guest experience. We hope that you had a safe trip home and thank you again!

"Oldie but goodie"

4
08/10/2017

This hotel has been around for a few years but its management has done an excellent job of maintaining and updating it as necessary. It is a very comfortable place to stay. This was my second stay at this property and will stay there again if and when I am in the area.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Larry V; Thank you for taking your time to review our hotel. Our staff takes a lot of pride in the service and cleanliness of our hotel and we appreciate you noticing the hard work that they put in to our property. We also appreciate you being a returning guest and we hope to see you again when you are back in Springfield, MO.

"Springfield , Ms."

4
08/10/2017

The service was great questions I had asked the lovely ladies if there was a good Italian Dining and they said "Avanzare Italian Dining" The place was fantastic. If I am ever back in Springfield I will surely go back. On another note the room was fine . Good value. Thanks BW

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
kennethd230; Thank you for reviewing our hotel. We are happy to read that our staff provided you with excellent service and were able to recommend a restaurant that was fantastic. Please do look us up the next time you are in Springfield, Missouri and we would be happy to accommodate you again.

"Wonderful - quiet, clean & good price"

5
04/10/2017

We stayed 1 night on our drive South to Memphis. We had 3 ACDs (dogs) with us & the staff were super friendly & accommodating. Super dog friendly with large grassy area to relax & walk dogs. They even supplied bags for cleanup. WiFi worked well, good water pressure & comfy beds/pillows. Nice clean room with welcoming decor. Parking is a bit tight if you arrive at night, but there's plenty of it. Rooms have doors going outside, so easy to unload & walk dogs. No 2nd floor - so no steps to hike up! I'd stay again, and could easily stay longer.

"Nicest hotel/motel in Springfield, MO"

5
02/10/2017

After staying in many other hotels in the Springfield, MO area over the past 26 years, this hotel/motel was by far our best experience in the area. Rooms are super clean, and the property very well kept. Loved the chairs outside all of the rooms & the young lady who checked us in was awesome! Highly recommend!

"Nice Motel, Nice Price, Good Breakfast"

4
02/10/2017

In town for a Marching Band Competition. School made a group reservation. Nice Staff, Clean rooms, Good Hot Breakfast. Nice group rate. We usually only stay in Hotels with all room doors on inside hallways. This is a motel with doors opening to parking lot. Appearance is a little dated, but clean and in good shape.

"Excellent Staff"

4
28/09/2017

Stay here everytime I come to visit my daughter in college Love how I can park right in front of my room, great staff, and like how I am usually only person in workout facility. Staff is so friendly and always willing to assist.

"most comfortable motel"

5
27/09/2017

This motel has all the comforts of home...great caring staff, great breakfast, laundry facilities lots of perks and close to all ...just love it ! the beds , pillows and linens are super comfortable.The staff is super helpful and rooms are very clean.

"Reservations"

1
26/09/2017

I was led to believe that I was speaking to a representative from Double Tree Hotel a Hilton Hotel in Springfield, MO where I had planed to stay but the hotel was booked for the dates I needed. I Did not know this was a third party deal or I would have hung up the phone.

"One night stay"

5
25/09/2017

We were extremely impressed with the motel. Everything was perfect. The beds were comfortable, the room was quiet. The Fittness room and laundry were very convenient. The breakfast was nice. And last but not least, the price was right.

"Great Hotel as Usual"

5
24/09/2017

Again, an excellent stay with great employees and services as usual. I stay at this one often when in Springfield on business or pleasure. I highly recommend this hotel to anyone visiting this area! Rooms are excellent as well as the employees.

"Good location and great staff"

4
20/09/2017

The excellent service, inexpensive price and good location make up for the rooms that could use a bit of a cosmetic update, but hey who am I to complain. Would have given the hotel a better sleep quality rating but for two days the guest in the room next to mine wanted to argue with someone on the phone until 2am not the staffs fault but staying awake half the night is not sleeping well right. Also the rooms are in need of a cosmetic upgrade but function very well and were very well cleaned and kept.

"Pleasantly surprised"

4
17/09/2017

This was our first time traveling with our 3 month old puppy. Never realized how hard it was to done accomdations along the way. We are used to staying at larger hotels prior to getting a puppy Our first hotel along our route that allowed pets was horrific. We were terrified to try another one along the way home (seriously considered sleeping at a truck stop). We were pleasantly surprised by this small hotel that allowed our puppy.

"Staff needs more customer service training"

1
17/09/2017

A big disappointment, nothing like any of the other Best Western's we have stayed in. They need to adjust there prices so you won't feel like you have been robbed. The bed was hard, the early morning construction noise was terrible, the light from the bathroom window was a nuisance, the walk over to get breakfast was not within reason. The staff lost my travel rewards points and had only applied part of them. check out took 25 minutes.

BestWesternHotels, Corporate at Best Western Plus Coach House, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Pet Friendly Hotel"

5
13/09/2017

Always a great place to stay..Friendly staff, affordable, and a great breakfast. Pet Friendly with a dog park outside the room..The most comfortable bed and pillows...Very quiet and peaceful stay....A Plus

"Very nice"

5
11/09/2017

The check in and check out was flawless. The room was clean and pleasant. The breakfast was good, also. I wish the pool had been open. It was closed the week before, labor day weekend. Jessica took care of the reservations and put our rooms close together.

"Nice place to stay with pets"

5
11/09/2017

We always choose this hotel for cleanliness, availability, and friendliness. My husband has a support dog. She's always welcome here. There are two large grassy areas where we can take her out for exercise. The staff is always friendly and willing to help if you have any issues.

"This Best Western is the Best Best Western"

5
11/09/2017

I have stayed at this Best Western every time I come through Springfield, Missouri and have never had a bad experience there. The beds are great, the internet is fast, the breakfast is hot and has great variety. The staff is friendly and accommodating as well. I have stayed in top rated hotels in big cities that are far, far poorer than this place for twice the price. All in all I recommend this place highly.

"better than expected"

4
08/09/2017

I usually try to avoid hotels with doors that open to the outside. This hotel is an exception to that rule. Very nice clean rooms that is a step above most hotels for this price. The bed was very comfortable and the room was very clean. There were two minor things that could be improved. More shelf space around the vanity, and it took a while to get hot water, but if you were patient the water got hot. But these are minor problems that i can easily live with. When i am back in Springfield i will definitely stay here again.

"Absolutely love this hotel"

5
07/09/2017

The best thing about it was being able to pull right up to my door and I didn't have to tote all my luggage up the stairs or take an elevator beautiful little hotel great rooms, front desk staff is awesome, very clean room the maids that come around are fantastic. Nice little chairs outside your room so you can sit and be outside it's like a park environment. Breakfast was average but good eggs were not powdered. I will stay here for forever any time that I am in Springfield Missouri price was very good also nice and quiet and everything that you could possibly need is on the street that this hotel is on.

"Friendly"

5
07/09/2017

Loved everything about this place. Quiet, clean, friendly staff, great breakfast, hot and cold food and drinks with great selection of all;, very comfortable bed, ceiling fan, great thermostats in room on wall, not on unit. Bathroom rather small but easy to access. Towels could be easier to get to upon exiting shower. Clean outside pool area. Easy access and close to restaurants and local attractions. Bass pro shop, western clothing and accessories shop. road construction but still fairly easy to get where you want to go. You definitely benefit from asking as well as following detour signs.

"Strafford Auction"

5
05/09/2017

Great place to stay. I will be back next month for another stay. When I am in this area I will always stay there from now on. Yesterday I was my first stay at the Best Western Plus Coach House in Springfield, MO.

"Great stay for your buck"

5
05/09/2017

Got a really great deal. It has all the staples and it is super close to anything you need. If your looking for a great hotel for a great value without it feeling like you're in a dump, If i ever go back to Springfield i am staying here

"vacation"

5
04/09/2017

I stayed at BW Coach House Inn for 2 nights, just a short vacation visit, and had a very pleasant, relaxing visit. The room was comfortable, staff was friendly and I had a few nice conversations with other guests while I stayed there. I traveled with my dog and noticed there were several other guests with their pets. The yard area for pets and people was well tended and nice. I loved the chairs that were outside of each room, it was a great way to sit outside to enjoy the cool evening air and I saw several people just sitting outside and visiting.

"Good Value"

4
31/08/2017

Room was very clean, comfortable bed, good pillows. Staff was friendly. Good location. Shower was good and breakfast looked very good even though we only had coffee and pastry. Breakfast buffet looked well stocked with variety of choices. Pleasant breakfast room.

"good"

4
31/08/2017

It was a good room and a good night's sleep. We go every year to the annual Springfield Auto Swap Meet. We use coupons from Travel Buddy to make it more affordable. I would recommend this Hotel to anyone traveling in the area. It offers a free Continental breakfast.

"Best Western...a nice stay"

4
30/08/2017

The Best Western Plus Coach House in Springfield, Missouri is a good choice to stay and I will stay there again. This is my second visit to the same location and my only complaint is loud employees early in the morning and the ice box in the refrigerators could be a bit larger. The hotel is clean and the front desk workers are excellent.

"Wonderful place to stay"

5
29/08/2017

I liked the lay-out, where we could park our car next to the door. Makes for easy (un)loading. Breakfast was one of the best I've had, with a variety of hot items. Did not use the outdoor pools or fitness room.

"Its not bad for a hotel when you dont want to pay more."

3
27/08/2017

It is the old style motel kinda property where rooms are all on one floor and u park right in front of your room. There is no 2nd floor or elevator etc. There are two outdoor pools. Rooms are clean. But since it is the old style structure, which means anyone can just drive in or drive by yr window, so not a place for people who want security or locked properties. Small room with one elliptical and one tread mill is what they call fitness room. Staff is super friendly and well mannered.

"Great place, Great Value, Pet Friendly"

5
21/08/2017

Great place to stay with pets, good places to eat nearby, clean and very friendly staff. Breakfast was good, parking is easy since it a motor motel, you pull right up to your room. Easy to get to from I-44, great value....

"Overall"

4
15/08/2017

The room was excellent and very comfortable with everything we needed. There were seven of us total in two rooms. The beds were great and the rooms clean. The surrounding area was quiet and had no problems getting to sleep. We were here for a funeral and needed the privacy and comfort.

"Take Me Back Feel"

4
13/08/2017

Setting was from years-ago style motel with all rooms on ground level and parking in front of each room. Room was clean and good size and morning breakfast was typical (and good) for this type of hotel. Bathroom was a tad small and the sink was a pedestal style so little space for placing toiletries, make-up, etc while attending to business. Convenient to I-44 and to a number of restaurants as well as a Walmart across the street.

"Charming old-time motel set-up; the usual great Best Western service!"

5
10/08/2017

The set-up at the Coach House is great for road-trippers! I-44 about 70 miles east of Joplin. Setup like an old-fashioned Route 66 motel complex with single-story buildings spread across the property and you can park right outside your room! This is handy when you've got road trip gear like coolers, etc. Everything appeared to be recently remodeled and the room was great. I saw a pool and a fitness center as well. I received the usual welcoming treatment at the front desk I have come to expect at Best Western. I was unable to stay for the breakfast buffet, having to get back on the road. This is definitely a Best Western "Plus" accommodations-wise, but I have never had a bad experience at any Best Western in the US. Keep up the good work!

"Always a wonderful stay!"

5
09/08/2017

Every time I stay here it's a great experience! The staff is always smiling and very helpful with anything I may need. The breakfast is top notch compared to other hotels I've stayed at in the area. The rooms are very comfortable. This Best Western is located in a great area as well. Plenty of restaurants that are close and there's a Walmart right across the street.

"Decent hotel,"

4
09/08/2017

The room was clean and everything was in good working order, although they did not have our suite ready when we arrived and we had to settle for a room we did not book. But overall a good value and a clean hotel.

"Fantastic stay"

5
08/08/2017

The location, facilities, food, staff, price made our stay in Springfield awesome. The staff and manager were all extremely pleasant from the time I phoned in for a reservation to the time of check out. Looking forward to staying there again soon!

"Road trip heaven"

5
06/08/2017

This hotel is a perfect stop for cross-country travelers. The rooms are spacious and well designed, wifi is free and provides a great connection, and the rooms are easily accessible if you are traveling with either small children or elderly folks with mobility issues. Staff is very friendly and extremely helpful (yes, Caitlyn and Cherylan are indeed especially awesome!), and the morning breakfast buffet is well stocked and very nicely appointed. I stay here every time I travel to or from Arizona to transport my "snowbird" mother to and from her summer and winter abodes. The facility is easily accessible from the highway and there are plenty of restaurant options available in close proximity as well.

"I always stay here!!!!!"

5
02/08/2017

I would not stay anywhere else in Springfield. You can not beat the price especially if you get a Buddy coupon out of one of those discount hotel papers. Always clean and remodeled. I like the room with the fan over the bed. Breakfast is great and they have 2 pools. Service is wonderful. Been going there for over 5 years.

"Very Convenient - Tesla Charging & Dog-Friendly"

4
02/08/2017

To be both pet-friendly and having a Tesla (EV) charger is fantastic and I have no real complaints. The room was comfortable, and this made for a good stop. What stops me giving five stars is first, that to get a pet-friendly room you apparently have to book a certain size of room and there was some communication through bringfido.com about that, and I needed to cancel and rebook about a week later to accommodate this. This was the only hotel on a road trip where I experienced this, and what seemed strange is that having bee there, all the motel-style rooms seem to be the same. This essentially added an additional charge and I did note that what I paid was not identical to the booking amount even then. The difference was trivial, but made me think there was a slight disconnect between booking systems and the hotel. The pet fee, which was disclosed, was over and above the room rate, and I think it's perfectly fair to charge this, but maybe not quite as fair also to require a more expensive room: it seems like two bites of the same cherry. These observations are minor, and should not stop you booking what was a perfectly fine hotel with friendly staff.

"very good"

4
02/08/2017

staff was polite and helpful and room was good.good location and comfortable.quite and good restaurants nearby.price was reasonable compared to others in area.I plan to stay there again and some of my personel are staying there now.

"Fun pools, good breakfast"

4
01/08/2017

The kids enjoyed the 2 pools on the property. Both are outdoor pools and 1 is 9 feet deep. The breakfast was nice, with waffles, eggs, sausage, biscuits and gravy. The room was dated but fine. My bed did sag in the middle, but the other bed seemed fine. The bathroom we had was huge! I am not sure why it was so big but it was fun. Staff was friendly.

"Family on the Road"

5
31/07/2017

We had been on the road for 2.5 weeks at this point and came to this motel. Iconic experience as was an original Route 66 motel. Clean and bright. Completely remodeled. Beds very comfortable. Very nice lobby and breakfast area. Outdoor pool that was enjoyable. Grassy area with slides and swings. We parked and we even walked to the diner right nearby and received a 15% discount! Highly recommend!

"Great Motel"

5
25/07/2017

Overall one of the nicest, cleanest, motels and polite staff I have ever stayed at. Great pool. My family and I enjoyed our stay at this motel, the staff, the rooms, the pools, and the breakfast was all excellent could not have ask for a better place to stay at with my family.

"Stay @ Best Western Plus Springfield,MO"

5
24/07/2017

This place is fantastic! Arrived late one evening, desk staff was so pleasant. We even got to choose our room location. Amenities were great, breakfast adequate. Liked it so much I made a reservation for our trip back through. Reasonably priced too. I also loved he look of the place. Very quaint. In the future, I will stay at this hotel whenever I travel thru.

"Can't say enough good things"

5
24/07/2017

I've stayed st this motel several times and I can't say enough good things about my time there. The staff is always friendly and helpful. The rooms are clean and if there is a problem the issue is addressed right away. Breakfast is always nice with a good variety of items. I travel with my dog and always stay in a pet friendly room. You would never know that there are dogs in these rooms, they are always clean and smell great. The walls are insulated enough that you never hear the dogs next-door and there is a great space to walk them. I really don't need to say anywhere else when I'm in Springfield.

"Best Western Coach House"

4
24/07/2017

Friendly staff; great pool (9 feet deep); great location! Very close to all the places we wanted to go. Quiet place, even though there were kids around... great area for pets. Next visit, we'll be staying at the very same place

"Best customer service"

5
23/07/2017

Best hotel yet!! We got the king bed. The room was really clean. I always pull the sheets back and check everything and I did not see anything bad. The sheets were white with no stains. The bed is very soft and i loved it. The carpet was clean. Thr room smelled fresh. The days we stayed was the hottest days of the summer so far and the air conditioner worked great! We will definitely stay there again.

"Very nice and affordable"

5
18/07/2017

The location was easily accessible. Very neat and inviting appeal to it, almost set up like a throwback style motel of 50s and 60s (all on one level park in front of your room). The staff were great. Excellent room / excellent price.

"Over priced"

2
17/07/2017

Was over charged for the quality of room. Dark and smelled like a basement. Bed and bedding good. Towels new and large. Good $67 room not $114.cream and sugar packages were opened with no cream. Only decaf coffee. Hard to find ice machine. People thought our room was vending room and tried to get in all night

"Comfortable stay/pet friendly"

4
17/07/2017

We stayed in a double room July 2017. Rooms were clean, comfortable and well equipped. All of the staff were very friendly, and responsive. We had a loose shower curtain rod in the room, maintenance came right away and resolved it. The outdoor pool was clean and pleasant. This place is very nice if you have a dog with you. Reasonable pet fee and nice grassy areas to walk your dog with pick up supplies and trash can available. Breakfast was adequate and kept well stocked. I would definitely stay again when I'm in the area.

, General Manager at Best Western Plus Coach House, responded to this review
Thank you for your recent visit with us at the Best Western Plus Coach House. We appreciate all kind feedback regarding our staff and property. I am very pleased that you enjoyed your stay with us while you were in town. We work very hard as a team to make sure each guest stay is exceptional. Thank you for choosing to stay with us and we hope to see you your next visit!

"Nice stay"

4
17/07/2017

Small little complex right off the highway that I definitely recommend! Staff was very friendly and helpful. Nice hot breakfast buffet daily that's included. Free parking and nicely updated clean rooms. Two swimming pools and nice enough little gym with a treadmill that I used. For the price paid it was great deal and only a few miles from the JQH arena which is why I was in town for a concert. Uber ride was $12 each way. Lots of places to eat nearby as well.

, General Manager at Best Western Plus Coach House, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

"Great price but one bed was broken, the other hard as a rock"

3
16/07/2017

$75. plus tax came to just under $85. which we thought was great. We were told the motel had inside entrances, not so all rooms are out side entrances. The room was sparkling clean the cleanest we have ever stayed in, the toilet was spotless just like the tub, the carpets and the room. BUT one of the queen beds was broken where you could not lay down one it. Housekeeping sure blew this one. The other queen bed was as firm a bed as we have ever slept in, in fact we hardly slept in.

, General Manager at Best Western Plus Coach House, responded to this review
Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your business with us. However, we sincerely apologize if the beds did not meet your expectations. If anything is never up to your standards, please contact our front desk staff so we can make things right. We do hope to see you again on your next visit.

"Love Best Western Hotels"

1
10/07/2017

We went to 4 different BW hotels on our vacation and the only complaint we had is that beds are too firm. Beyond that they are clean and easily accessible. The staff always seems eager to help and very friendly.

BestWesternHotels, Corporate at Best Western Plus Coach House, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Best Western Coach House"

4
10/07/2017

I love staying at this hotel. It is so convenient to park right outside your room. There are 2 pools to choose from. Breakfast is alway great! I highly recommend the Best Western Coach House in Springfield.

"Good choice"

5
10/07/2017

Best Western Coach House is a refreshing alternative to the average motel. I love the fact that it is not a multi-story property. Cars are parked in front of rooms making unpacking and packing easier. The motel exterior is very welcoming with each room fronted by a porch. The property is quiet and feels like a small town even though it is located just off a busy four-lane street. Pets are welcome, and there is a well-groomed, large green space complete with poop bags and waste container just steps away from the pet rooms. Staff must patrol this area because I did not see one pile of poo while staying here. The rooms have been updated and are spacious. The room doors are heavy and have three locks. I felt very safe traveling alone with my dog. The air conditioner was up to the task of making the room comfortable. Breakfast was fairly standard but did offer many hot items. The front desk employees were friendly, efficient, and able.

, General Manager at Best Western Plus Coach House, responded to this review
Thank you very much for sharing your wonderful comments on your recent stay with us! I am delighted that you enjoyed your stay and felt safe. It is a pleasure that you found our staff providing excellent service! I will be sure to share your comments with the staff and I hope that you choose Best Western Plus Coach House the next time you visit the Springfield area!

"3rd stay. Still great."

5
10/07/2017

This was our third stay over the past 7 years, and each stay has been great. The staff was friendly and helpful and always available. We will always use this BW when in Springfield. Thank you for making our visits to Springfield just that much better.

, General Manager at Best Western Plus Coach House, responded to this review
Thank you for your review! It gives me great pleasure to hear my team was friendly to you and your family and your were able to enjoy your visit to Springfield. We appreciate your loyalty and always welcome you to come stay with us the next time you are passing through.

"Great sleep"

5
09/07/2017

Hotel was very clean. Good breakfast. Very reasonable rates. I would definitely recommend this hotel. Staff was very friendly. We got a room on short notice. Very quiet. The bed was super comfortable.

, General Manager at Best Western Plus Coach House, responded to this review
Thanks for the glowing review! We appreciate you for choosing our hotel and hope to see you next time you are in town!

"Great place"

5
05/07/2017

Great place to stay would definitely stay again we enjoyed everything especially the chairs available for outside enjoyment and the restaurants were close enough for walking to and the outside was very enjoyable

"Just ok"

3
05/07/2017

The room was clean and pretty comfortable, though the TV was apparently not plugged in all the way so we weren't able to watch until the next morning when that was finally discovered, and the lamp mysteriously came on in the middle of the night. The shower head had no spray options. The breakfast was fairly good though they did not do a good job of replenishing the food and beverages. Location is good.

"Such a great getaway for us!"

5
04/07/2017

The lady at check in told us of a great restaurant nearby and that there was someone at the front desk at all times. The beds were comfortable, room was very clean and spacious, breakfast was plenty nice. We would stay here again.

"Springfield, MO"

3
03/07/2017

The hotel has 2 great pools and is located in an easily accessible area for travelers. There is ample parking and several amenities in the area, although a few miles from the business center. My main concern is that the room seemed old and was heavily scented with cleaning agents. There was a heavy scent of berry or floral used to mask either clenaing products or other odors. That is very off-putting to me.

"Overbook their rooms"

1
02/07/2017

We arrived after what was a 14 hour drive to only find out that the hotel overbooked their rooms. They offered us a smoking room--needless to say we we didn't take it as it was not the room we booked AND we don't smoke. The girl as checkout after we mentioned we were BW members offered to call surrounding hotels. We drove 10-15 minutes to another hotel. Inconvenient--you better believe it. I would not recommend staying here unless you have a backup plan.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Dear Mrs. 313jacquelinet, I would like to apologize for the confusion over your reservation. We were not overbooked, we just did not have any other pet friendly rooms available when you arrived. I cannot express enough how important it is to tell the hotel or call center you make the reservation through you are traveling with a pet. There was no information on your reservation stating you were traveling with a pet. We do have pet friendly rooms available and would have guaranteed a clean, comfortable room for you and your pet to relax in after a 14 hour drive if you had simply told us you had a pet. We have to look out for the well being of future guests as many people have allergies to pet dander so unfortunately we cannot simply put a pet in just any room on our beautiful property. We also apologize for taking the time to find you another quality hotel, in a sold out town, 15 minutes away in the direction you were traveling the following morning, to stay in for the night. Again I apologize for not meeting or exceeding your expectations. Thank you for choosing Best Western.

"Fantastic place to stay"

5
27/06/2017

Spent one night here last week at this classic, beautifully-restored motel. Our room was clean, well-appointed, with very comfortable bedding. Didn't use the pools, so can't comment on those, but the breakfast room was large, with a great selection to choose from. Check-in was outstanding. Would definitely stay here again!

"Nice clean rooms"

3
27/06/2017

The worst part about our room No,122 was that the AC was very loud and we could hear the people in the next room flush the toilet and take a shower, so not a great nights sleep. Friendly reception staff and they did offer us a late night change when i wrang to say about the noise from the AC but a tad inconvenient when you are in your night wear. Breakfast was nice the next day and there was plenty of choice.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Thank you for taking the time to submit your comments. It is feedback like yours that allows me to properly address any issues with our property. I do apologize for any inconveniences that may have arose during your stay but also appreciate your kind words about our staff and breakfast. We hope the next time you are in the area you chose our location.

"Clean,Quite and Comfortable"

5
26/06/2017

Would recommend this one level Hotel. Staff went out of their way to help with anything you needed and very polite and very helpful. Breakfast bar had a lot to choose from as well has coffee. The beds were very comfortable.

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Thank you for taking the time to review your stay with us! I appreciate your comments regarding our amazing staff and comfortable rooms. The staff and I look forward to welcoming you back in the near future! Thank you for choosing Best Western Plus Coach House!

"great family and pet friendly atmosphere"

5
26/06/2017

it was evening there were people sitting on patios. kids playing ball. people walking dogs. people in the pool. lots of people outside in the evening. i dont often see this. its looks like it had been upgraded since my last stay a few years ago and the front desk staff helped me find a mechanic that stay, so i wanted to go back and it was great safe environment for walking around the property

Jeff P, General Manager at Best Western Plus Coach House, responded to this review
Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and the quality of service you received from our staff. It's always good to hear we are meeting the expectations our guests come to expect and deserve.

"A great place to relax for any length of time"

5
24/06/2017

We enjoyed our short stay but would love to spend more time on another trip to enjoy the outside pool, kiddies play area, chairs in front of the room under cover. There's a flat grass area for Frisbee, or to play with a pet. Good restaurants close by.

"Awesome!"

5
21/06/2017

Super friendly staff and bery welcoming and fast check-in. The room was very clean with nice decor. They also had an open area for my dog to go potty. It was very well maintained and very nice landscaping! Also free laundry machines.

"Great Hotel"

5
20/06/2017

Excellent hotel with friendly staff. The breakfast served at this hotel is inviting in appearance and offers a wide variety of healthy options. When needing to stay in the Springfield area this is our first choice in securing hotel accommodations.

"great stay !!!"

4
15/06/2017

very clean room ...the most important thing !!! I appreciate the updates on the rooms ..keep it up !! One of the best bangs for my buck in a long time !! the only cons ...the air conditioner a little loud ,,could use better cable tv ...breakfast needs to improve ..but carries you over !!

"Friendly staff"

5
14/06/2017

I stayed here for business and our boss made the reservations for us and the ladies at the front desk was able to rework our reservations so each person could get the rewards Also maintenance man very attentive when someone called and said that the hot water wasn't very hot he stayed and checked it out for the customer even though he was getting ready to go home for the day Very friendly staff

"A little hidden gem, great value."

4
12/06/2017

We really enjoyed our 3 nights here. From the comfortable king size bed to the friendly staff. The room was spacious and the AC kept us cool. The outside table and chairs was a great addition to being able to sit outside and visit as it cooled down in the evening.

"PVMom"

4
12/06/2017

Very pleasant, old fashioned motel, nice and clean, updated rooms, large bathroom area. The young lady checking us in was an absolute delight to deal with. We are regular travelers to the area, and will definitely stay there again.

"Quality hotel"

4
11/06/2017

Excellent hotel with quality breakfast and clean rooms. We have stayed here many times in the last 5 years and service is always good. The location is very convenient to Interstate 44 and Evangel University.

"Ten feet from car to room!"

5
07/06/2017

This was a great place to stay, it was a clean room and fun atmosphere. The kids liked the playground and after years of dragging luggage and making return trips to the car at your typical hotel/inn, I loved parking right in front of the door like we used to when I was a kid. The breakfast was nothing exceptional but other than that I really enjoyed the stay.

"Wonderful place"

5
05/06/2017

Had excellent room - clean and comfortable - will stay again. Breakfast was excellent and service provided was fine - staff friendly and knowledgeable about the area and very helpful. Will stay again on next trip. No complaints

"Updated olde fashioned motel"

4
04/06/2017

It is unusual to find a one story drive up to your room motel being well kept up. Bath fixtures are all new, new TV, refrigerator and microwave. Fresh paint in room. Free high speed wifi. Grounds are well kept, 1 of the 2 pools was open, includes a small playground for kids. Unusual items of note include a 24 X 7cappucino machine in lobby, TV channel guide in rooms and a continuous fan switch on AC. It is unusaully large for a motel with 100+ rooms.

"Best stay in Springfield!"

5
03/06/2017

We were hugely surprised with the quality at this Best Western. This hotel has the same architecture of motels of the fifties. There is only one floor, so there are no steps. Our cars parked right in front of our rooms. We had one room with a king & one with 2 queen beds. Both rooms were spacious and were updated recently. The mattresses were excellent and the sheets were sort and high quality. Reservations were easy and the front desk personnel couldn't have been more helpful. We had to check out before the 6-9 am breakfast was served, but they offered us fruit and breakfast snacks to take with us. This mote has 2 pools and is next to Ziggies & Buckinghams BBQ. It was easy access to I-44 & bypass 65 without all the heavy traffic from south Springfield.

"I always stay at this location"

5
03/06/2017

I always stay here when I do my travels to and from Michigan to Arizona. The breakfast is good, the staff are friendly, and I like that I can pull right up to my door. I travel with my cat, and he has even gotten used to staying here. I would recommend this to everyone.

"Avoid staying here!!"

2
01/06/2017

Old rooms, terrible sagging beds, wet carpeting in room. Single-story layout means you might have to walk quite a ways to get to your room. Some parts of the "walkway" are obstructed with add-ons like vending machine or ice machine storage, not at all conducive to anyone with physical limitations.

"Great stay every time!"

5
31/05/2017

This is my preferred stop while crossing Missouri. I love the fact that I can park my vehicle in front of my room. There's food choices within walking distance or a short drive of the property. I highly recommend this hotel.

"The best hotel ever"

5
29/05/2017

This is one of the best hotel that i have stsyed in . In some time the staff are great and they will go that extra mill to help you. I stay in motels a lot and I would stay here more if i had to come to this town to work.

, General Manager at Best Western Plus Coach House, responded to this review
Thank you for such a great review! Our staff takes pride in everything that we do at our property and am glad to know that it shows. We hope to see you again on you next visit to the area!

"Traveling home"

5
21/05/2017

We stopped at this awesome vintage style Best Western on our way home. Everything was amazing, friendly staff, super clean and comfy. Updated and very well maintained. We couldn't have asked for a better place to rest for the night. The price was on point and it included a hot breakfast. Thank you Best Western Coach House, we totally enjoyed our stay!

"A bit dissapointed, actually . . ."

3
20/05/2017

Have driven by this place many times and thought it would be a great place for the afternoon and evening but, this was my first opportunity to stay. The rooms are clean, with all amenities and very comfortable beds. Outside, park in front of your door with a veranda overhang and chairs outside your door. A real nice touch allowing guests to interact in the evening - which we did and greatly enjoyed it. The rub . . . . It has two outdoor pools . . . neither one functional. We traveled all day in the hot wind by motorcycle, and a dip in the pool would have been great - AND I wasn't told that the pools were "out of order" while checking in, finding out later that dip I looked forward to wasn't going to happen. Breakfast was good but not up to a Best Western Plus standard that I have become accustomed to. However, the cost for all this was still at Best Western Plus prices. Not a real good value here since the motel did not live up to all its potential.

"I Was Amazingly Shocked! Free Hot Breakfast!"

5
19/05/2017

I haven't stayed at a Best Western property before but I came to Springfield Mother's Day weekend as the guest of Turning Point Church and was shocked and amazed at what I found. The Best Western is a jewel. The amenities were first class, everything was up to date and very nice. The sheets and towels were very comfortable, the grounds were immaculate, the staff was professional (look for Cheryl, she is a sweetheart). They serve a FREE hot breakfast with DIY waffles, I was a wonderful experience. They have a business center and FREE WIFI. Parking is at your door. I could get used to the level of comfort. It was well worth the money and a very pleasurable stay.

"Best Wester Coach House"

5
09/05/2017

This is a great place to stay if you're in Springfield, Missouri. The rooms are clean, quiet and comfortable. They have a good breakfast and bottled water if you want it and free newspapers. We would definitely stay here again.

, General Manager at Best Western Plus Coach House, responded to this review
Dear Norm H, Thank you for the nice review and thank you for choosing to stay with us when you are in Springfield. We look forward to seeing you again in the future! Jeff Portman General Manager

"Great hotel to stay"

5
08/05/2017

This is a great hotel to stay at when in Springfield, MO! The staff is great and the beds are wonderful! Also, it is off the main road enough to curb the road traffic noise when there unlike other hotels in the area that are closer to the road.

"Nice quiet hotel despite the busy street"

5
05/05/2017

All rooms were ground floor, a courtyard type hotel, which was fine. There were multiple choices of restaurants, one on site and several others within an easy walk. That included one really good BBQ place. The room was spacious and clean, and the bed was comfortable. The bathroom was a little small, with a good shower, which drained slowly. It was good to see the room had a dual flush toilet. The breakfast was good, with plenty of choices of hot and cold items. The desk staff was friendly and helpful. The W-fi was good, and there were plenty of outlets in the room for charging devices.

"Very Slow Check in process"

3
04/05/2017

I made reservations for 6 rooms, nothing was ready when I showed up and I had to wait 20 minutes to be checked in with 2 people behind the front desk. I had 192 nights in Best Western hotels last year and was not recognized as a Diamond member, which does not bother me as much as the long check in process. I wont ever stay at this motel again. The check out process was not much better. The rooms were clean and large. The decor was ok and the bed was average in comfort.

"Host hotel for Spyderfest "

4
03/05/2017

I liked the fact that all the rooms were on ground level. The hotel is shaped like a U so it was easy to talk to other Spyder owners when walking around. If you need to sleep in complete darkness, you will need to bring an eye mask. They don't have the kind of curtain setup that allows the you to completely close the curtains. The curtains are only on the sides of the window and don't shut to the middle. If I hadn't thought to bring my eye mask, I would have had to purchase one. I thought the breakfast left a lot to be desired. Food wasn't really warm and they didn't fill up the empty trays quickly. I was extremely disappointed when EVERY Spyder and vehicle in the parking lot was ransacked one night. I failed to lock my tank on my Spyder and I had all my toll money stolen but it wasn't much money and it's my own fault for not locking it though the motorcycle was completely covered with a cover that the culprits had to remove. NO cameras on property and apparently no security walking around. I think the night after our vehicles were ransacked, Best Western did have a person watching the parking lot. Not only were our vehicles not protected, I personally did not feel safe walking around knowing there were no security measures. Best Western needs to keep the customers relatively safe. As a customer, it's my responsibility not to put myself in a predicament that is unsafe but the fact that our vehicles were ransacked while we all slept less than 100 feet away from them is a little frightening. There is no excuse for not having cameras on the property. Every Best Western should have some sort of security so the customers feel somewhat safe. I don't expect a security guard but even cheap cameras might prevent a problem in the future. Thank goodness it was our vehicles that were violated and not a person, it could have been much worse. I would stay at this hotel again but I would be on high alert and be even more cognizant of people and my surroundings.

, General Manager at Best Western Plus Coach House, responded to this review
Dear Ednolbca, Thank you for taking the time to write a review, we like to hear from our guests. I'm sorry the breakfast did not satisfy you. We have over a hundred possible combinations of hot and cold items on our breakfast buffet and we provided an extra breakfast attendant during the four mornings of Spyderfest. There would be no excuse for empty trays to not be filled up quickly during breakfast hours. We did leave most of the items out past the posted breakfast times as we had many people come in late after a long night of celebrating and catching up with friends. I'm sorry the room was not dark enough. Some of the rooms have the full black out drapes and all the rooms have black out blinds. When you return next year we will make sure you are in one of the rooms with the full drapes so our well lit parking lot does not interfere with you getting a great night of sleep. I am sorry to hear your vehicle was burglarized. We do have security patrolling the parking lot every night and we did bring in additional security after the incident. We will have additional security for your event next year as well. We do have cameras in the hotel but unfortunately they do not cover the entire seven acre facility and as you stated it is important in today's society to always be aware of your surroundings no matter where you are staying or what you are doing. Thank you for staying at Best Western Coach House. Jeff Portman General Manager

"wilford perusse"

4
02/05/2017

we love to stay there and even have a favorite room #162 we stay there each time we come to Springfield Mo. we come to visit my mother who is in a nursing facility there and see a brother that still resides in the area.

, General Manager at Best Western Plus Coach House, responded to this review
Dear Wilford Perusse, We love having you stay with us! 162 is my favorite room on this property. Thank you for taking the time to write a review. Jeff Portman General Manager

"Best Stay"

4
02/05/2017

Had a good nights sleep after a long day drive and room good. Have stayed here quite a bit and this was a good stay and no real issues. Great bed and nice king suite. Super check in. would stay again. Would like to see better yogurt offerings, like less sugar.

, General Manager at Best Western Plus Coach House, responded to this review
Dear OkieTravelerCR, Thank you for the nice review. We will make sure to have a better variety of yogurt for you on your next stay. Thank you! Jeff Portman General Manager

"OK, nothing special"

3
01/05/2017

I certainly wouldn't pay the asking rate. we were given a group rate for an event. The beds were bad, everyone's vehicles were gone through by thieves as well. Breakfast was fair, we survived eating it 4 mornings. Cleanliness was average, internet was SLOW at best.

, General Manager at Best Western Plus Coach House, responded to this review
Dear richardfU384TY, I'm sorry we were not able to meet your expectations. Contact us when you stay next year if you are not happy with the bed and we will make every effort to ensure you have a comfortable nights sleep. We have security every night and will do our best to provide you a better than fair breakfast next year. Please contact the desk immediately next year if you have any concerns about the cleanliness of your room or the speed of the internet. Thank you for the review and thank you for staying at Coach House. Jeff Portman General Manager

"Great place to stay"

5
26/04/2017

The room was very clean and comfortable. The WiFi worked great. All rooms had outside entrances so you could park directly in front of your room. There was a nice sitting area with table and chairs outside each door. There was always coffee in the lobby and the breakfast had a nice selection of items. There were several restaurants in close walking distance. I will definitely stay here when I pass through Springfield again.

"Spyderfest"

5
25/04/2017

This was a host motel for Spyderfest. They did a great job of accomadating numerous guests. Good hot breakfast. Courteous employees that greeted you. Parking in front of your room. Close to restaurants within walking distance.

"Pleasantly Surprised"

4
24/04/2017

Hotel staff very professional and friendly, both Check in and Housekeepers. Room was very clean, bed not the best in comfort, but overall stay was pleasant. We didn't have the breakfast, so cannot comment on that part of stay.

"Great "

4
23/04/2017

I really enjoyed staying there! The room was great! Everything was very clean and very spacious. The bed was very comfortable and so were the pillows! The staff was always friendly and helpful. I really enjoyed staying there and will definitely go back.

"Great Stay!"

5
15/04/2017

Real nice stay.Clean,Great Breakfast.Shirley does an excellent job keeping everyone happy!Thanks to Katy for making our stay a great one.The staff was very accommodating.This is one of the cleanest places we've stayed.

"Really Nice Lodging"

5
14/04/2017

Arrived late about 6:00 pm had no reservation, Mike at reception was very pleasant and helpful. We ended up with super accomaodation two rooms next to one another for my brother and I. We received a very good rate and all amenities were very nice. Breakfast was included and it was also very good. All in all a pleasant expereince. stayed the following night at another BW hotel.

"Nice friendly motel"

1
12/04/2017

Very nice, good rates, excellent location , will definitely stay again. Friendly helpful staff. Rooms clean and well maintained. Easy. Access to interstate. Would recommend to friends. Good hot breakfast bar.

"Clean hotel!"

4
11/04/2017

My husband and I spent one night at the Best Western. The staff was friendly and welcoming. Room was average, but clean and comfortable. The continental breakfast was pathetic. It needs more of a variety of items to choose from.

"Good budget motel"

4
10/04/2017

I spent one night at the Best Western Coach House. The staff was friendly both at check in and check out. The room was clean except the tile grout and carpeting could use a cleaning. The bed was decently comfortable. They have a fridge and microwave in the room which was nice. The breakfast was prett good but the eggs were really wet. All in all I had a good stay and would consider it again if I needed a room in Springfield.

"Nice clean hotel."

3
08/04/2017

Staff were welcoming and friendly. Room was average. Bed was comfortable, and lots of hot water. Had a room on the backside of the building, and would recommend a person to ask for a room on the back. The rooms on the front are subject to noise from the road. Had a good breakfast in the on-site restaurant. I would stay here again.

"Great pet friendly hotel"

5
27/03/2017

This was a great place to stay for my husband and I. We were in the area looking at homes and property. I was traveling with my service dog in training. The rooms were clean and comfortable.It was all one floor and you could park right outside your room.

, General Manager at BEST WESTERN Plus Coach House, responded to this review
Thank you for you kind review. Our guests do like the convenience of being able to pull up right to their room door to unload their luggage! We absolutely welcome pets and provide a green space for them as well. Our housekeeping staff works very hard to keep rooms to above our Plus standards. I will be sure to inform them of the job well done. Safe travels, and we hope to see you again given the opportunity.

"Charming place, super nice staff"

5
28/11/2016

I liked this hotel and wish we had been staying longer. The lobby was huge and welcoming and the woman who checked us in was really nice. She really enjoyed her job. Our room was very nice and clean. No complaints. For an old fashioned motor lodge type place, it was well maintained and felt very safe. We parked in front of our door. They had free laundry facilities which we did not use but loved the offer.

"Terrific stay"

5
25/11/2016

This hotel had the most comfortable pillows (and plenty of them) and bed I've ever slept in at a hotel. The front desk staff was helpful and welcoming; and the room decor was lovely. Great experience there. Can't wait to go again.

"Decent stopover "

3
18/11/2016

Usually can't go wrong with a Best Western while traveling. Reception staff very friendly and efficient. Rooms very standard and dated. However there were no blankets. Bathroom shower was fine but the bathroom itself was not clean-dust and dirt behind the sink . The main light switch also the fan was too loud. Nice fluffy towels. Antiquated non working heat unit. Very nice grounds, pet friendly. Easy access from 44.

"Great Hotel"

5
16/11/2016

Found this hotel on Trip advisor .I always stay at Hampton Inn but they did not have rooms. When i checked in the lady was very friendly. The room was good size very clean an the bed was comfortable.you park in front of your room so very easy getting luggage in. They have a nice large area to walk your dog.they had a huge breakfast biscuits with gravy eggs sausage potatoes.a nice large area to eat. It has everything the high price hotels have for half the price.

"Nice and Comfy"

4
15/11/2016

Stayed one night, November 12th. My kids loved it, it was their first hotel experience. Beds were comfortable, room was clean. Breakfast was good too. Had no issues. Will stay again when I'm down in the area.

"Great stay."

5
07/11/2016

Nice classic one story morel feel with very well maintained grounds and rooms. Flat screen, fridge, microwave, coffee maker, nice towels, nice decor and plush bedding. Staff was friendly and helpful. For under $100 it's highly recommended. Best of 5 places I've stayed in Springfield.

"Beautiful and Comfortable"

5
07/11/2016

First impression was great! Fresh paint, good colors, attractive lobby with friendly staff. Room was also very attractive with more amenities than expected for the price. It's a motor court style layout, so you can park in front of your room. There are table and chairs outside for a nice cup of morning coffee.

"Good Place to Stay"

4
06/11/2016

The front staff was very friendly and greeted me the minute I walked in the door. They weren't just sitting around, acting like I was bugging them, which is a nice change. The room was clean and the beds very comfortable. The only problem was that the in room coffeemaker didn't work, but that's not the "end of the world". I would stay here again, if found myself back in the area.

"Nice place to stay, dog friendly!"

4
03/11/2016

We were in town for a dog show and just looking for a decent but inexpensive place to stay where we could bring a dog into the room. This was the only economical hotel/motel in the area accepting large dogs that didn't have alarming comments attached to it. Overall, we very much liked it! While it was hopping outside with people, we didn't hear a thing in the room. The beds were comfortable, the room was clean, and it was everything we needed. Only two things prevent me from giving it an "excellent" rating: 1) We showed up and found out there was an additional fee for the dog to stay. Honestly, while it isn't much money, I would like to have known that in advance. 2) It was busy at breakfast and there wasn't anyone stocking the area in a timely fashion. My mother and husband had gone to eat about 15 minutes before I did and mom had said something to them at that time about needing to stock. When I came down, there really wasn't much there and people were still pouring in. The staff was nice though, professional, and if I am ever in the area again I won't bother looking elsewhere--I'd happily stay again.

"Surprising luxury"

5
30/10/2016

The hotel has a very nice lobby and eating area. The beds have very nice linens and blankets, a thermostat instead of the normal knob on the window unit, and plenty of parking. The room was clean and modern and our breakfast was outstanding.

"Weekend with the Misses"

5
25/10/2016

Phil here again, took the Misses to Springfield for the weekend. I read plenty of reviews on this motel and they are true, it's a very nice motel. We stayed in the King Suite room, it was clean and up to date. The room has a patio door that opens up to the pool area. The room has a refrigerator and a DVD player. The bed was comfortable and the pillows were nice as well. Great location right of the Interstate, and the staff was very friendly. The breakfast was tasty as well, and plenty of variety. We will stay here again when we pass through town.

"It's like going back in time but with modern amenities"

5
24/10/2016

I love this quaint and charming hotel. It's on the main thoroughfare for Springfield just off highway 44. It's clean and the employees are friendly professionals with an eye toward great service. They are happy to recommend great restaurants off the beaten path. The place is clean and modern and smaller so you can park right in front of your room. Their breakfast was delicous and there was a variety of options. the WI Fi worked! I will always stay here when visiting my daughter at college

"Wonderful stay!"

5
22/10/2016

My husband and I found this hotel to be very clean and comfortable. The front desk staff was friendly and more than accommodating! The breakfast was more than we expected. Overall - a great experience!

"Typical for the $"

4
22/10/2016

The hotel was great, breakfast the same as all the Best westerns but 'our fault' we got very lost listening to our GPS after seeing the Fantastic Caverns. We got there late, wanted a restaurant close, they suggested 'Alla' behind the hotel. It was the worst place I have ever eaten in although there were a lot of locals there, the staff was nice but it just seemed quite dirty. Back to the hotel, clean, comfy beds, our air conditioner didn't work well and I forgot to tell the staff in the morning, I would stay here again but get food to eat in the room

"Very NIce BW"

5
19/10/2016

Top notch hotel. Would recommend to anyone. Very clean, beautiful grounds, spacious rooms, MW and fridge in rooms.Near major highways, near several eating places and shopping. Typically good BW breakfast, good service. Comfortable beds. Overall a very good stay.

"Nice hotel"

4
17/10/2016

We were in Springfield for the Ozark Fall Farm Fest and stayed for 3 nights. It was just off of the interstate and close to a lot of restaurants. Nice, clean hotel with full free breakfast. For the price it was a decent hotel. No complaints.

jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review
Thank you folks for coming to see us during the Farm Fest. We do have a wonderful property and even better staff. Please come back to see us when you are in Springfield again.

"Great stay"

5
17/10/2016

Wonderful hotel, warm staff, comfortable room. The check-in was pleasant, and Mike was a great help. The room was clean, the bed was just right, and there was nothing but quiet. Exactly what we needed. Would definitely stay again.

jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review
Thank you so much for the wonderful post regarding your stay. We're so glad that it was exactly what you needed. But more inportantly, please come back to see us.

"Hotel Stay"

5
17/10/2016

The bed was really comfortable. The kids enjoyed the pool. I enjoyed having a mini fridge in the room. The location of this motel is very convenient, right near the highway and near lots of restaurant options.

jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review
We are so glad that you and your family enjoyed your stay with us. We do have 2 great outdoor pools and a unique playground area for the kiddos. Please come back to see us on your next trip thru Springfield.

"Economical, Clean, Comfortable"

4
09/10/2016

Pleasant economical hotel. Have used this location multiple times when visiting our daughter at Drury University and have booked it for the family for graduation weekend. Clean, Comfortable and convenient.

jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review
We are so glad that you always find your way to see us and that you are returning for graduation. We are a great value for the I-44 corridor and are very convenient to the colleges in town. Please stop in and say 'hello' the next time you visit.

"Pet Friendly Motor Court"

5
03/10/2016

We really enjoyed our stay in Springfield. We always travel with our Yorkie and have never found a more accommodating hotel. They had specific rooms for pet owners and a dog park in front of the rooms. The room was clean and the staff friendly.Thanks for making it easy for us.

jeffkeen, General Manager at BEST WESTERN Plus Coach House, responded to this review
Dear Samuel S., Thank you so much for staying with us and posting a nice review. We are set-up beautifully for pets with our easy access to the outdoor dog park area. We hope you will come back to see us very soon and please do bring your yorkie buddy!

"Best Night of Our Vacation"

5
30/09/2016

We did not prebook reservations for our return trip. I fee very lucky that we found this Best Western. It was the best value and most comfortable room of any stayed at. Staff bent over backwards to make our stay the most pleasant of the entire trip.

"Great stay, terrific breakfast!"

4
23/09/2016

This place is great! We have visited many Springfield hotels and motels, and this is the only one in town (so far) that offers real butter, real cream for coffee, and yogurt options that aren't just "Lite & Fit" (sucralose sweetened). We really appreciated the real food efforts put forth at breakfast. Not a ton of floor space in the rooms, but convenient to park right outside for loading and unloading, and color scheme is warm and welcoming. Lots of green grass in outdoor spaces and a small playground for the kids, in addition to a small outdoor pool. Playground could use an update, but at these prices, who's complaining? Enjoyed our stay, and would stay again. Quiet, friendly motel, convenient to everything in Springfield!

"Moving to California"

5
13/09/2016

While moving to California my husband and I spent one night at this hotel in Springfield, MO. All of the Staff were great. The rooms were in very nice shape, very clean and quiet. We needed to send some FAXES and had trouble doing so, but the Staff got it done! Very welcoming to LGBT persons!

"Great Experience"

5
13/09/2016

We loved our room the bed felt so good to sleep in, the pillows where great everything in the room was perfect. We have stayed at other places before. This one was a little higher priced than others, but it really was worth the price. We will defenetly stay there again.

"Great value!"

5
11/09/2016

Great value cute rooms! Great location to the highway, with several restaurants within walking distance. Wal-Mart right across the street if you forgot something. 2 small swimming pools and a playground for the kids.

"Nice Older Hotel"

5
10/09/2016

Very nice older hotel. Park right outside your room like an old time motel. The check in was fast and the young man checking us in was very polite and helpful. The room was large and very clean. Wi-Fi was very strong and worked well the entire time we were there. The room had a sliding door that lead to a nice patio overlooking the pool. All of the grounds were kept up very nicely. The breakfast was fair, nothing special but not that bad. Check out was fast and friendly.

"breafast"

5
02/09/2016

the food looked nice service was great but the food cook needs to be trained on how to cook well needs time with a grandmom and the food will be fine the person i saw cooking was clean and nice but youge she does care i seen that but just needs training b4 you lose customers

"vacation"

5
31/08/2016

Very friendly and helpful staff from cleaning personal to staff in the lobby excellent room condition.great hot breakfast it has a restaurant on site and is close to other restaurants shopping & fuel stations it is also BIKER FRIENDLY! I highly recommend this hotel!!

"Pet friendly - Park at your Door"

4
28/08/2016

Older Motor Lodge where you park right in front of your door. Well maintained, rooms were in very good condition. Pet friendly with a large grass area in the center of the property. Good staff from front desk to housekeeping. We will always stay here when in Springfield.

"my experience at the hotel"

3
27/08/2016

it was a good location, and the hotel has excellent customer service. The hotel its old, and the rooms smell like that, also the breakfast its not good at all. Even though that they have a good location, and that I would be back in Springfield, due that my son its studying in an university there, I would not considered this hotel again for my stay.

"Great Customer Service Still Exists?"

5
25/08/2016

We were greeted with a smile and Mike took the time to answer our questions and ensure that our stay was as comfortable as possible. We thought great customer service was a thing of the past. Mike, at Best Western in Missouri showed us that customers are still important to some. The hotel was clean and we felt safe. The beds were very comfortable! We would definitely recommend.

"terrible service"

1
23/08/2016

Last year we stayed here for the street machine nationals. This was our 3rd stay here. We like the location for the festivities at night and it is easy access. The rooms are comfortable and convenient. It is a bit pricey for the age of the hotel, but it works. We had 3 rooms. Our room with my husband and daughter, a room with a couple friend of ours, and another room with a friend and his daughter. We had reserved them all as they had not been in the past so we just reserved them all to make it easy on everyone. This year when we got here the couple of our group was given a room that was already occupied and they walked in on a couple sleeping in the middle of the afternoon when they used the key to access the room they were told to use. They were given another room. Then, all of our rooms had bugs in them. One of the rooms had them pretty bad, it just happened to be the “new” room the couple that had been given an occupied room had. Bad luck so far. AS the weekend went on, we were having issues getting our rooms cleaned and towels, etc replenished. We had to call to get them several times and the trashcans around the property were not being emptied. We called and got trash bags to empty them ourselves as they were overflowing all over the place. All this being said, our stay was still pretty good as we enjoyed the company and the festivities and we understood they were kinda short staffed and they were sold out. Before we left, I went up and registered for the next year as I wanted a specific area. I was given our reservations and we headed home. 5 hours away. The event is coming up and for some reason I had a feeling I needed to check my reservation. Glad I did. It wasn't in the system. No worries, they still had 2 rooms we could get in the area I wanted. But, wait! Oh, Im sorry. You are on our do not rent to list. I can't rent to you. I asked them why, and they couldn't tell me. I waited all day today for the hotel to call me back as they said the manager would be contacting me and no one did. I called back 3 times. The third time I was told there were complaints about us last year and we were placed on the do not rent to list and she couldn't do anything. I asked what the complaints were. She said she had no idea and couldn't find out. Seriously? We didn't do any burn outs. There was no damage to our room. We didn't have any music. We kept to ourselves at the back corner of the property. To make things better, no one could explain to me why they cancelled our reservations and didn't say one thing to us. They had our phone number and our address and no one ever said one thing about a complaint about us while we were there or came and talked to us about anything we were doing wrong. They were just going to let us drive 5 hours thinking we had reservations and show up with nowhere to stay. I am still dumb founded at this situation. Actually, disgusted they would do this. I can't even answer to the complaints or find out if it was even us as they won't tell me what they were. Don't make reservations here or take a chance with your hard earned money. It isn't worth it!

"Adorable and clean "

5
23/08/2016

We loved our brief stay at the Best Western Plus Coach House. The place has such a cute theme and the hotel rooms were so pretty and newly designed. The complementary breakfast was wonderful!! Fresh fruit, eggs, bacon, sausage, potatoes, waffles, and more! They have a dog park complete with doggy bags to clean up after your pet.

"no problems"

4
21/08/2016

I think everything was good, we didn't have any problems. They said they had never seen the printed coupon from Travel Buddy it was a good thing I had the whole sheet with me otherwise I don't think they would have taken the coupon.

"Excellent pet friendly place to stay"

5
18/08/2016

We stayed here on a long road trip with our dogs. We were happy to find an actual "pet friendly" hotel as they are hard to find nowadays. Many places advertise as "pet friendly" but really are just "pets allowed" which are two different things in my book. This BW has a wonderful grassy area to take your pooch (or cat, I guess that happens?) to walk around in and they provide little baggies to clean up after they are done. The room was very clean and the grounds looked nice. The pool looked well maintained and the breakfast, while typical of many BWs, was tasty and hot so I couldn't complain. Overall it was an enjoyable stop for my familly, both the two legged ones and four legged ones.

"Surprise clean visit"

4
18/08/2016

Ended up here based on reviews for 1 night. It is a old school style where you park in front of your room. The property is clean with a definite emphasis on landscaping and friendly feel. With the hotel being a "Plus" property, the bathroom, shower etc... Have been updated with the latest fixtures. My only negative is when the TV Listings sheet does not match the TV. With 100 channels, hotels have got to figure a way to simplify how to find a channel.

"Cross country traveler"

4
18/08/2016

I chose Best Western Plus based on location and good online reviews. I was not disappointed with the facilities, room or price. I would, and did, check in at a Best Western Plus hotel again in the future.

"Favorite motel in Springfield, MO"

5
14/08/2016

I have stayed at this BW many times. The room and accommodations were comfortable as usual. This time of year I guess I was a little late at breakfast and was crowded enough that I was unable to make a waffle, my favorite part of breakfast. I will have to show up earlier next time. Convenient, clean, and comfortable.

"Best hotel beds on the trip"

5
08/08/2016

This motel was a surprising gem. The staff was friendly and helpful. We stayed in the king suite. I was expecting an average room but was surprised to find an updated room with the BEST beds. They were so comfortable. They had two outside pools(1 was not open during our stay) and a playground. Overall it was nice place to stay with our family.

"Tucked Away Perfection"

5
07/08/2016

Let me just say, we began this trip to my sons wedding in Springfield MO. with the daunting task of a 13 hour drive from Georgia. I didn't know if we could make the trip in one day so I had not made hotel arrangements for the first night so that we could stop at any time we needed. Unbelievably, my sweet husband powered thru and when we were about 80 miles away I called the hotel to see if they could accomodate us with 2 rooms for the night. Mike answered and said that was no problem, come on in and that he would do his best to match our expedia rate so that we wouldn't have to change hotels. So on we drove! The GPS took us around the corner from the hotel (it is located in an area directly off the interstate with lots of hotels). We were lost!! We called and sweet Mike talked us right on in. Mike was on the phone helping someone else when we arrived so Nathan took over, handled us very efficiently, matched our rate and handed us our keys! Thank you fellas!! Our first (very tired) impression of the hotel was that how sweet and retro it seemed. It is in a very busy area with a walmart not even a block away, but it feels very secluded, The pics on expedia really did it NO justice, Its one story and every room opens into the parking lot. There are lots of grassy areas, two small but wonderful pools and every room has a small sitting area outside the hotel doors to relax. It was very homey feeling. We opened our room, 221 to be exact, and were blown away at how comfy and well appointed the room was (especially for our rate)! The bed was big and comfy, the ac was super cold and we even had a recliner! Perfection!! We had a total of 8 rooms for the long weekend of festivities surrounding the wedding and we had lots of interaction with the staff. Kris and Lori took care of our rooms and they were helpful, kind and understanding when we had a question or needed even more towels so the happy couple could come swimming too! They were also very sweet to our teenage boys in room 328! My only complaint about the free breakfast is that it was so good you could hardly get in there to eat! Seriously though, scrambled eggs, sausage, biscuits and gravy, juice, cereal, breads, waffles and coffee were offered each morning we were there. Was it the greatest breakfast ever prepared....no, was it fabulous for a hotels complimentary breakfast....ABSOLUTELY! The manager (Jeff) said they were working on getting a more extensive menu when I complimented him on the breakfast, hotel and staff. This hotel and the staff were wonderful. I would highly reccomend them and hope that this review lets them know how much I appreciate their kindness during a wonderful yet stressful time. Thank you Best Western Coach Plus. Our stay could not have been better!

"Nice hotel "

4
02/08/2016

More bigger than the you can see in pictures, 2 large pools, playground, big rooms and good breakfast, the dinner area is small for the people who eat there at the morning . The staff is very helpful, clean rooms and hotel. I will stay there next time I visit MO for sure!!!

"Always Clean Rooms & Courteous Staff"

5
01/08/2016

Stayed several times here, rooms are always clean and the staff friendly & helpful. The breakfast looked good although we only got drinks. Our favorite part of this hotel is it is only 1 story so no one is ever stomping around above you.

"My Springfield plac"

4
31/07/2016

I always stay here when I pass thru Springfield. Staff is always helpful and pleasant. Inviting Lobby with fireplace and nice breakfast and breakfast area. Rooms clean. Located near restaurants, walmart, and other stores.

"Excellent place to stay!"

5
28/07/2016

We stayed at this hotel for 2 weeks. We were very thankful for all the nice touches this hotel made to help visitors. They have a nice washer/dryer (free!!!), two pools, nice breakfast, excellent staff, and great location ( Walmart across the road and quick places to grab meals). I was very pleased with out stay here and would stay again without a doubt.

"Disappointed..."

2
27/07/2016

The rooms are small and not for families traveling with more than two kids. We had to switch rooms upon arrival, because the first room was not cooled off enough by later in the evening. The mattresses in the second room were sunken in to the point that, we had to put pillows down the middle. The beds were not even made neatly a couple of days. The breakfast area was not large enough to accommodate all of the people staying, and there was not enough food ready to eat. The best part of the hotel was the staff at the front desk.

"Very nice stop on our drive to PA"

5
26/07/2016

My wife and folks, along with my two dogs, stayed here back in May on our journey from New Mexico to Pittsburgh and I have been meaning to lend a positive review ever since. You never know until you stay, but this hotel ended up being perfect for our group and were very pet friendly. They had washers and dryers on site which was handy because we were caught in a heavy downpour on our drive and my water resistant suitcase ended up being not-so-water-resistant and my clothes were soaked. The breakfast was good and there was good parking for our U-Haul towing our vehicle. We will definitely stay there again on our trip back to New Mexico in December; PS. we all thought the beds were SO incredibly comfortable and the rooms were clean. It was handy to have the doors open to the outside too so the walk from our vehicle to our rooms was quick and easy.

"I liked it"

4
26/07/2016

I really liked this inn. It was clean. Everything is updated. Only thing the tv kept going in and out. In addition, you could hear everybody when they went outside to their cars, but no big deal. The breakfast was great. The workers worked their butts off to keep everything in stock during breakfast. In addition, the lady at the front test was very friendly. Overall, the staff was friendly.

"DOnt stay here"

1
26/07/2016

Rooms not ready until late that evening (6:00) not cleaned properly or at all. Cleaning staff were either not trained or unwilling to clean rooms. Lady came in a made up the bed and left? Debris on the floor ..Breakfast was good if you like powdered eggs..

"good place to stay"

4
25/07/2016

nice hotel to stay at older but well kept. great breakfast. I stay in the suite. all ground level rooms. shower has a extra high shower head if you are tall. The TV needed replaced in my room and the front desk only had one person working at it and I think he was new as it took him a long time to compete task. He was very nice and professional just new.

"Very Pet Friendly"

5
24/07/2016

Stayed here on our way home from vacation. Pleasantly surprised with how pet friendly the place was. All of the rooms were on the first floor which was a plus since we had our dog. Nice green space where many people were playing with their dogs. Waste disposal bags and trash can conveniently located. Many of the rooms surrounded the green space. Excellent breakfast the next morning with many choices. We would definitely stay there again. Employees were very nice and friendly also.

"Great staff good hotel"

3
22/07/2016

Had a good stay. Room was a little dirty here & there but staff was outstanding. Breakfast was OK. Sausage, eggs, biscuits and gravy but no bacon. Vending machines available at the ice machine. Good food across the street and fast food nearby. WalMart & Kmart nearby too. Close to I44. Available patio suites.

"a welcome change"

4
22/07/2016

Well maintained motel where you can park in front of your room. Friendly staff and good free breakfast. Rooms were very clean and beds were comfortable. Swimming pool was clean. Well landscaped and maintained.

"Ants"

2
22/07/2016

When the housekeeper came to our room she said something like... I should not leave things our because it would attract ants. I had a cup with some water and a small amount of DP on the counter. I told her that I had always had sodas in places I stayed and this had never been a problem other places. It took too long to take care of the problem and the staff did not seem very concerned.

"Charming Motel"

5
21/07/2016

This was our first time to the Springfield area and we wanted to stay at a Charming Motel instead of a large hotel! This Best Western did not disappoint! Our room was clean and spacious, the bed was extremely comfy, and all the staff was very friendly! The free breakfast was ok but then again it was not why we chose to stay here. We love the retro feel of parking right outside the door of our room and having one of the pools so close by! While we only stayed overnight, we look forward to returning for another stay at another time! A stay at this Motel brought back great childhood memories of the single floor motel type establishments!

"VERY ENJOYABLE"

5
21/07/2016

Mike at front desk was very professional, efficient and had a great attitude. Room amenities were good, clean and in working order. Breakfast items were hot, fresh and nutritious. Would stay here again when in the area. Check out on day of departure was quick and efficient. Staff are obviously very well trained.

"Maintenance man walks into room"

2
21/07/2016

Maintenance man walked into my room after seeing me enter my room and shut my door, he never knocked or announced he was coming in. I screamed at him as I was walking out of the bathroom, told him this was my room get out. he kept saying he had a work order to unclog the tub. I never felt so scared in my entire life, he's lucky I didn't have a taser or I would have used it.

"Disappointing stay"

2
13/07/2016

My family has stayed here for years. It is the halfway point on our trip to visit family, so we stay at least twice a year. We have always found it a great place to stay. This year, we were really disappointed. The first room we were given smelled like smoke despite being a non-smoking room and it wasn't very clean. We asked for a different room and were quickly accommodated. The 2nd room, while cleaner, still did not meet our expectations of cleanliness. Plus, the bathroom (in both rooms) smelled like urine. In addition, there were ants. The people who worked at the desk were pleasant, but - compared to previous stays - not much else was positive. The breakfast didn't seem as good as previous breakfasts. And we missed the little things - cold bottles of water, friendliness of staff when we arrived early for breakfast (instead of being told, quite rudely, that breakfast didn't start until 7.) We stayed elsewhere on our return trip and were happy with that decision. We will miss the good location (so convenient off of I-44 and across the street from Wal-Mart for easy shopping when needed) and the queen size beds, but we found a cleaner, more customer service-oriented motel a few miles down the street that will be getting our business from now on.

"Friendly staff and very clean hotel"

5
11/07/2016

If you are looking for a posh, fancy place this may not be the one...but it is updated, clean, and has a very friendly price and staff. Room just like those down the road that is double the price. Handicapped room was superb! Definitely will use again if I go to Springfield

"About what I'd expect for what we paid"

3
03/07/2016

Empty toilet paper roll, things on floor, stale smoke smell in room and faint urine smell in bathroom, maybe housekeeping skipped this room? The woman at front desk was super nice and helpful, so that was nice. Would have given it a lower rating but my family thinks it's not too bad so maybe I'm imagining the smells. I've been in worse rooms in my life. At least we didn't pay much for the room.

"bowling tournament"

4
01/07/2016

we had 3 rooms for a bowling tournament. Cute old time one level motel with 2 swimming pools and grassy area. lots of restaurants on Glenstone ave. close to interstate but not close enough to hear the cars.

"Great service/ poor mattresses"

3
01/07/2016

Like the staff were kind and well trained. Workers cleaned well. Not enough soap given for a family of four. I did need to ask for the room to be cleaned 2xs. Seemed a little confused as to who was supposed to clean. Breakfast was great. Rooms were clean. Bathroom had a few bugs- rollypollys. Mattresses too old and worn out. They sunk in the middle. My family was with me. I weigh 210 and my wife weighs much less. Both beds had this problem. I slept with my head at the foot of the bed to balance it out.

"Quaint and clean"

4
28/06/2016

Clean and nicely sized rooms with vaulted ceilings and ceiling fans. Well maintained property with nice landscaping and 2 small pools. Pet-friendly, which is very important to us. Good amenities. Definitely recommend!

"Very Nice"

5
21/06/2016

Was a one night stop over on our way home . It was around 5 in the evening and thought they might be full. However, the girl at the front desk was very nice and told us they had room. She was very friendly and helpful even when it came to a place near by for dinner. The room was emaciate the beds very comfortable. Would stay again.

"Great Place to stay!"

5
20/06/2016

I read the reviews of motels in the area and decided to try Best Western. I wasn't disappointed! The motel was one of the nicest that I have stayed in. Courteous staff and big clean rooms. Each room has it's own parking, which I really liked. I plan on staying here again if we are in the area overnight.

"Great Place to Stay!"

5
19/06/2016

Check in was amazing! Girls were super friendly and helpful. Breakfast great! Pool grand! Beds good! Near a lot of places to eat! We really liked this Best Western! Made us feel right at home! Kind of like a home away from home. Check out was fast.

"Frequent guest at this hotel - disappointed"

3
19/06/2016

For many years, this has been my go-to hotel in Springfield. Even when I should have long-since given up on them, I kept coming back - when a maintenance malfunction left my room door not only not-locked, but actually standing ajar for an extended time; and again, when management ignored a fairly serious injury I sustained on and as a result of their property, still I over-looked and made excuses and returned. The rooms have always been very comfortable, and the breakfast exceptional, the price pretty good, and the staff friendly and welcoming. I knew that if your room is too far from the lobby, the wireless connection is slow and boggy and requires to be reset frequently, so I always requested a room within good wireless range. My recent experiences at check-in lately have left me walking out of the lobby angry, muttering, and in need of an attitude adjustment before I get on with visiting family, though. I can't put my finger on it, and perhaps it is me, though it does not happen with any other hotels I stay at - even if there are problems, it is almost always cordial. The staff at this facility in the past couple of years has seemed to come with extra attitude, and my daughter, who's stayed with me sometimes, has noticed it, too. On this stay, I'd made a request for a room near the lobby (and wireless), and during a nice, cordial telephone conversation with desk staff earlier on the day of check-in, that request was verbally acknowledged; however, at check-in, I was given a room at quite a distance from the lobby. I told the desk clerk that I'd requested a closer room, and she denied that there was any record of that request, and informed me that she could not accommodate my request. That, and the attitude that came with it are within the realm of not-noteworthy if it happens once, but I find myself leaving angry from the check-in encounter more and more; and, like I said, this doesn't happen at other hotels, and my family members are noticing it too. By the way, the wireless connection was slow and boggy and required to be reset frequently I have quite a few points to use up with Best Western, and I may stay at this property again in order to make use of those points when I visit family in Springfield; but I'm reluctant to give them my money again, and that makes me sad. I like the location, and have liked this place quite a bit in the past. I have been, as a matter of fact, quite a loyal customer, but I don't like having to talk myself out of being angry and feeling petty, and that is what I've had to do with recent stays here.

"Too Expensive"

2
14/06/2016

This hotel is outdated and not cleaned very well. It should be closer to $60 not $90. On the plus side the staff is friendly and the location is good. The breakfast was not great but not terrible either.

"Holly And the staff were amazing"

5
12/06/2016

Absolutely unbelieable curtious staff and the breakfast was perfect. Holly was a great insperation to all of us and Best Western is lucky to have her.I recomend this motel to anyone. They truly work hard to keep us happy.

"Cleaning service not so clean"

3
08/06/2016

Got to our two rooms. Had old time chandelier lights. Kids thought kind of retro funny motel living. All was okay. Came back to room after all day outing. Said they couldn't make up beds bc left a blanket or pillow on it. Didn't take out trash. Didn't empty ashtrays. Didn't wipe out tub or shower. Basically did nothing but bring new towels. AC worked well.

"Cute little place. "

5
07/06/2016

I had a nice, comfortable stay. Everything is clean, staff is nice and friendly. Continental breakfast was good enough, eggs are powdered though. There's even a pool and a very cute retro playground. There is also a restaurant in the parking lot that you must check out. Overall I would definitely recommend this hotel and would return :)

"Perfect location"

5
06/06/2016

This is a lovely Coach House to stay at. Functional, clean and modern which is all you need for a night away. Breakfast included. Lovely friendly staff in Breakfast room and also on check-in desk. Also has a swimming pool on site. Highly recommend.

"Decent room for the money "

4
06/06/2016

The staff was very friendly and helpful. The king size bed was comfortable, and the little sitting area outside the room was nice. Water pressure in the shower was lackluster, as it is in most hotels these days. My only real issue was the overuse of extension cords.

"NSRA Weekend"

4
03/06/2016

Have stayed at the Coach House for the last 15 years for the NSRA weekend. Before that I stayed there when I traveled representing a men's shirt mfg. I thought at the time the Coach House was a value and was easy to get to off of the Intestate. I used my room as a showroom to show my line.

"Review"

4
03/06/2016

The Best Western Coach House is in Springfield Mo. is a very accommodating inn with excellent service and great location. The rooms are quiet even though the location is close to the interstate. The cost included breakfast isl above average and there are good restaurants in the area. I would recommend it to anyone.

"Trip Home"

4
02/06/2016

Hotel was nice. Rooms were good, could have been a little cleaner. Staff was great. I would stay there again... The breakfast bar was ok. The biscuits and gravy were just that. Not much sausage in them. Some fresh fruit would have been nice also. The grounds were well kept, and the style of the room was older, but nice.

"Stay here!"

5
01/06/2016

This was my first time to stay here, but I will definitely stay again when in Springfield. Nathan & Michael were very friendly upon check in. I asked them to help me find a nearby, locally owned place for dinner, and they were very helpful. This is one of the few remaining hotels that still has smoking rooms. Since it's a "motor court" arrangement with separate air conditioning, that should not be a problem for you non smokers. Since it's the old "motor court" set up, you pull right up to your room and unload. There's a porch over all the rooms. Each room has an outdoor table and 2 chairs under the overhang, so you can sit outside when the weather is nice. The bathroom has a little cabinet in which you can store your toiletries. I liked that feature. Most chains now have vanities on which you have to store them. This Best Western has a pedestal sink, so no vanity, but a nice little cabinet. My room had a nice ceiling fan, which I appreciated. They offer a nice hot breakfast. I enjoyed the scrambled eggs, biscuits & gravy, and sausage. And the breakfast potatoes were delicious! The hotel sits on a hugely busy four lane street, but my room (facing that major artery) was very quiet. They must have done some amazing soundproofing. If I had to offer one complaint, it would be about the pillows. There were 4 pillows on each bed, and all of them were VERY fluffy, I tend to like a rather flat pillow. By the time I got ready for bed, I was too tired to call the office and ask for a flat pillow. But I bet they would have obliged. Love this motel! I'll go back!

"Great place for a late night "

4
26/05/2016

Super clean , inexpensive , old school motor court hotel . If you're traveling and need a place to crash and get on your way the next morning it's perfect . Close to the interstate , look up the cheapest rate on the net and the front desk will match it .

"Room 230 - A Problem"

3
26/05/2016

During this visit, we stayed in room 230. It's probably about one city block from the lobby. It had only one queen size bed that was squeaky, the mattress had a concave shape so it was uncomfortable for two to sleep on it, and the fitted sheet came coming off while in bed. The tub did not have any grab bars. The shelf in the bathroom to hold your toiletries was small. The full hot breakfast offerings included scrambled eggs, sausage/ ham, hash browns, waffles, Folger coffee, yogurt, fresh fruit, breads/rolls, and bottled water. Overall the property while dated is well maintained.

"Well worth staying"

5
26/05/2016

Clean updated rooms. Friendly staff. Good breakfast..excellent value..stay here if you are passing through. Beds are comfortable and plenty of pillows. Grounds are landscaped well lit at night and clean. Has nice pool and even a playground for kids

"Great Place to stop on a Road Trip!"

4
25/05/2016

We were driving from Wisconsin to Dallas. This motel is a quick overnight stop. Right off the highway, you can park in front of your room. Quick check-in, internet access, clean rooms and and a pool. Rates are great and the staff was friendly and helpful. What more can you ask for!

"Nice Place to Stay"

4
23/05/2016

This is a clean updated property, with a little bit of old fashion appeal. I loved it! The staff was pleasant and helpful. My family liked the fact that we could park right in front of our room and not have to carry our bags far. The room was clean and comfortable. Despite the parking being so close to rooms, it was quite. Didn't hear cars coming and going or doors shutting. I really appreciated that they offer free laundry. There is two small washer/dryers. The breakfast was the normal stuff. The juice machine was not working properly and they promptly went to the market and came back with jugs of juice. I appreciated them not overlooking that. The children were grateful! Do some research and you can get a coupon and make this an even better value. I would stay here again, if I'm in the area.

"Good Value"

5
20/05/2016

Nice stay, Comfortable.asked to see our room prior. was not happy with first pick due to smoke smell. Person at the desk showed us a different room that fit our needs just right. We were so tired we went right to bed. The next day we did business and came back to our room. Then we remembered the hotel staff saying cookies and mike every night. That was a nice touch. We will stay there again. It was close, clean, pleasant staff and good price.

"FREE. LAUNDRY. "

4
18/05/2016

I was evacuated when I walked into the lobby to check in, but I was greeted by excellent front desk staff who walked me through all the amenities available. This included FREE LAUNDRY!! Two small washer-dryer combos were available for use, and they even sold little one time packs of detergent. This, for a solo traveler who is on the road a lot, was magical.

"Hotel with a wanna-b-a-motel feel"

3
17/05/2016

Great location to the airport. Great service and staff. I would come here again but I would not come here if I had others in my party I was trying to impress (business) as it felt more like a motel on a single level.

"Good place to stay"

5
17/05/2016

Easy to find - park by the door - clean & quiet room - fast internet & a large desk with a solid roller chair - professional friendly folks at the desk - good breakfast in a well lighted dinning room - all served with a smile - the reasons I do return

"Modernized Old School Motor Inn"

4
16/05/2016

My Wife and I were in Springfield for the Weekend and were looking for a room that would be easy to get to and from. I found the Coach House to be just off one of the main arteries for Springfield. From the Outside, it is an Old School Motor Inn, with parking right in front of each of the rooms. From the Inside, it is well appointed Modern Motel. The Service was fast and friendly. The Rooms were Clean, Quiet, Comfortable and Secure. While we chose to go just down the road to Cracker Barrel for Breakfast, the Coach House offered complimentary Hot & Cold Breakfast options.

"Motel not Hotel but clean, spacious and comfortable"

3
10/05/2016

We didn't realize this was a motel instead of hotel so very disappointed when we arrived. I don't care for having my door open to a parking lot. Personal preference. Also with the title featuring "Plus" and photos of the room on Hotel.com our expectation was different. However, with this being said, the photos were not mis-leading. The room looked just like the photos. It is an older motel but lovingly renovated. It was clean, spacious and the bed was comfortable. The staff was friendly. We didn't eat at the motel, we chose to eat at restaurant next door which was very good.

"Enjoyable visit"

5
10/05/2016

When we arrived the hotel seemed old, however once inside we were pleasantly surprised. Everything was very clean and seemed to be remodeled. The breakfast was hot with lots of options. The staff was very friendly and helped us to find things to do. Two thumbs up.

"Snow birds delight"

5
10/05/2016

This is an older motel that has been updated in the very best way. I LOVE the fact that I can park right by my room and not have to walk down a dimly lit hallway meeting who knows who. I can keep an eye on my fully loaded car and not worry. I love the fact that the furniture is arranged so that it actually makes sense. I can see the tv from the very comfy recliner. I love that the bathroom light is bright enough for me to put on my makeup and that the sink is I'm a separate area. The bed is comfy and the room is clean. The desk staff were welcoming and very helpful. I'd stay here again next year!

"I agree this is Best Western Minus, not a Plus !"

2
07/05/2016

I don't understand how Best western can allow a place like this to be called Plus ! It's an old not-renovated motel with rooms leading straight to the parking lot. I have been to luxurious BW Plus Hotels and they are on a different planet than this one. I notice most of the "good" reviews come from reviewers with only 1 review which suggest they have been planted. Beds were decent enough for a good night's sleep but bathroom was tiny and shower didn't drain resulting in ankle deep water levels. Fridge was not plugged in and I had to drag it out of its cubicle. Useless effort as it didn't work and we lost some food. Evening staff was courteous but couldn't change anything. Breakfast was terrible. Pancakes were soft and clung to waffle maker. Mix was off and lady apologized. Corn flakes were poor imitation. No English muffins and cheap supermarket bread with no butter available. Etc. Etc.

"Clean and comfortable"

4
05/05/2016

I stayed at the Coach House during a large group event. The motel and grounds are clean. My room was clean and the bed was comfortable. The TV was easy to operate. They have larger bars of soap. I really like being able to park right at my door. The staff was cheerful and very helpful. The breakfast was good and offered hot food along with the normal cold fare.

"Great place to stay"

5
04/05/2016

Park at your front door, great free breakfast, clean and comfortable rooms, friendly staff, centrally located. I will recommend to my friends and family. We stayed here with a large group and we were well taken care of by the staff.

"Great hotel!!"

5
02/05/2016

This hotel was very clean and the bed was very comfortable. The breakfast was great and all the staff were very helpful and friendly. It was a very good value for the price. I would recommend staying here to anyone. I know we'll be back again next year.

"More like a Best Western Minus not Plus"

2
29/04/2016

This hotel is in need of major renovations and I would not recommend staying here until they are done. This hotel is rated as a Best Western Plus but it is definitely not. The lobby and breakfast area have had renovations done and they look great. That's where it ends. Our bed had a valley in the middle of it. The floor boards are lifting near the door. The bathroom is so small you can't turn around in it. The location is very convenient with shopping and restaurants within walking distance.

"Nice place"

4
27/04/2016

Everything at the hotel is on the first floor with parking directly in front of your door. Great for seniors. Nice shower/tub. Comfortable beds. Comfortable chair with ottoman for reading. Lighted vanity with a tall bar-type stool outside of bathroom area. Good air conditioner and plenty of closet and draw space. Nothing distasteful about the property. Could the breakfast have been better? Sure, but there are plenty of great restaurants within walking distance. All in all, a fine place to stay for a reasonable price in a convenient part of Springfield close to I-44.

"Very clean!"

4
27/04/2016

It was very clean inside and the outside area including parking lot was very well manicured. Staff was friendly and helpful. Breakfast was tasty and had many choices. Felt safe and secure during our stay.

"Good for the money"

4
26/04/2016

When we want an inexpensive place to stay in Springfield, we always go to to the Best Western Coach House. It's clean, the beds are very comfortable, and they provide a completely adequate breakfast. The facility is old, but it has been refurbished and is quite nice inside. I would prefer brighter lighting in the room, but they use the energy efficient bulbs in all lamps, so it felt a bit dim. On this trip we also stayed at the Hilton Garden Inn, definitely a step up, newer, more luxurious, but for more than double what the cost of the Best Western, our recommendation is to take the less expensive route!

"Pleasantly Surprised"

4
26/04/2016

We stayed here on our way home from Arizona, because they accepted dogs and the motel was in the right location. We were very pleasantly surprised. While an older motel, it was very updated, clean, and spacious. The hotel staff acted like they were truly happy to have us and were very helpful. We have this motel on our list to stay every time we go that way.

"Last minute stay"

5
21/04/2016

Last minute change of plans caused me to stay. It is an older motel , reminded me of the motor courts of the 60s. The room I was in was very nice and roomy and the staff was friendly and helpful. There is also a free hot breakfast. There is a restaurant in walking distance from the motel. I would definitely stay here again.

"New go-to lodging in Springfield"

5
20/04/2016

I travel through Springfield often, have stayed in many hotels, but this is a keeper. For the price, a great room, the staff is first-rate. I don't drive an electric car, but there was a plug-in right outside my room! Worth the .5 mile drive off the highway.

"Fine Choice"

4
19/04/2016

My husband and I found our room to be nicely refurbished, nicely cleaned. The bed and pillows were comfortable and the room was quiet. The desk staff was very welcoming. Breakfast was very good with a nice assortment of choices. There was a small fitness room which we did not have the opportunity to use. A previous reviewer had trouble with the WiFi. I don't remember any difficulties. Would stay again.

"Not a Best Western Plus Hotel"

3
12/04/2016

We booked this Best Western in Springfield, MO because it was listed and a Best Western Plus hotel. Previously we had stayed in another Best Western Hotel in Springfield but decided to "upgrade" to a Plus. This hotel did not meet the expectations of a "Plus" hotel; in fact the previous regular Best Western Hotel was much better. The floor of our room had been damaged and may have had water damage as the wook plank ends were sticking up and were scarred. Although it is a convenient location, it was an average experience at best. I would not recommend this hotel unless some necessary upgrades were made.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Terry C. Thank you so very much for your review. I apologize for the dissatisfaction during the stay you recently had with us .THE fact that you made us aware of the situation helps us to improve. We are remodeling . And continue to always try to upgrade our property. And i hope that you will try us again . Our goal is to make customers happy . We appreciate your loyalty to the best western brand.

"Bargain!"

5
11/04/2016

Great location two blocks off I44. Close to restaurants, gas stations and Walmart is across the street. (They have Red Box there.) The property is reminiscent of older motels. However, it is renovated with very modern decor. Two inviting outdoor pools (though it was too cool to get in). Great yard area with a swings, a slide and lots of grass and trees. It is a pet-friendly hotel, though we didn't bring our pet along on this trip. Comfortable beds and nice bath. Microwave, frig and coffee in room. Also wifi and computer access in the front lobby. Wonderful hot breakfast including eggs/potato/sausage (or eggs), sausage links, waffles, gravy, biscuits, assorted sweet rolls, muffins, juices, etc. Great service!! We had questions about using the provided DVD player, and the staff was happy to assist us.

"Infuriating Internet"

3
07/04/2016

I've stayed here before and, again, had a great room, good breakfast, etc. But the internet service is infuriating in that every other click resulted in new tabs or new windows with ads. Maybe they changed vendors since my last stay.

"Nicer than expected! Very clean!"

5
06/04/2016

I'm normally a high-maintenance person that is hesitant to reserve rooms at places with motel layouts, but I was pleasantly surprised by my stay here and glad I took the chance. I had a 1-king room and it was very spacious and extremely clean (even with checking the mattress and sheets...yes, I'm paranoid like that. Kudos to BW's cleaning team). The bed was soft and comfy, with the bathroom being nicely renovated. Aside from the awkwardness of seeing people walk past my room, this room is certainly good value for your money considering its cleanliness and comfort. I would definitely stay again!

"Why would you consider any other motel?!!"

5
06/04/2016

EXCELLENT: convenience of location, attractiveness, cleanliness, breakfast, staff, service, breakfast, price, etc., etc., etc. I make our reservations directly with the motel - awesome! If you are coming to Springfield to visit a college student in that town, mention that and say a few words to verify your travel (not required) and you are given a discount. The place to stay when in Springfield!!!

"good"

4
03/04/2016

very good hotel! just passing through working my way home! I would stay here again if i was going through this town again! A little better price for a diamond member would be great! breakfast was a little bland!

"great hotel"

5
27/03/2016

great hotel and service. Close to a lot of restaurants as well as one on property. Everyone was quite friendly and helpful. Room had a DVD player and lots of available outlets close to the bed so I didn't have to charge my phone across the room.

"Looks can be deceiving. "

4
25/03/2016

We were tired from driving from mount Rushmore and need some sleep. The bed were ok and the room was really nice. Mike the night front desk person was really helpful when our tv would not work. He came to the room and reprogrammed the channels and stayed there till it was finished. It was 15 min. The breakfast was ok but the breakfast room needs to be bigger. There was a lot of people wanting to eat but not enough room or tables. The food kept running out and took a while to replenish it. The potatoes and biscuits and gravy were the best there. Will return in future.

"Great Value!"

4
25/03/2016

I have stayed here on two or three occasions for 7+ days per visit, when travelling for work. I chose this hotel specifically because of the Trip Advisor reviews and I was certainly not disappointed! For the price, you won't get a better hotel in Springfield. The weekly rate cannot be beat. I found the staff to be very friendly, the rooms clean, and the breakfast is unreal! Highly recommend the Best Western Coach House.

"Great Stay"

5
25/03/2016

Room was clean, property was super clean. Nicest staff our whole trip. Best breakfast. I was not sure how this place would be because it's been awhile since I stayed at a best western but the price was great and overall it was the best hotel/motel on our entire trip. Thanks Best Western

"Awesome hotel and service"

5
22/03/2016

This place is so cute and clean and has been updated with nice amenities. The staff is so friendly. He hotel is GREAT about dogs, who have their own green space and they provide complimentary poop bags!! There is a fantastic free breakfast with quality food.

"Wonderful stay"

5
22/03/2016

This hotel was clean and newly renovated. The decor was beautiful. The breakfast was great - warm and delicious. The front desk staff and the breakfast staff were both extremely helpful and friendly. The beds were very comfortable and provided a restful night sleep.

"Hotel of my dreams "

5
19/03/2016

The staff is so extremely nice and courteous. The rooms are wonderful and relaxing. It was very convenient for us do laundry and regroup during our weekend stay. We were passing through for work and deeply regretted that we couldn't stay longer. HIGHLY recommend this hotel!

"An Oasis in a monsoon"

5
19/03/2016

Comfortable, clean, friendly staff at a great price. Arrived after dark in a downpour.The check in person got us a room on higher ground so we wouldn't have to unpack in standing water. I don't like to rate hotels because it seems to be picky, but the property deserves praise.

"Excellent Stay"

5
08/03/2016

Very clean hotel with a very unique layout. Looks like a hotel you would find on old route 66 back in the day. Best hotel with exterior corridors I have ever stayed in. Rooms are nice and the breakfast was great.

"Great value for a quick stop"

5
27/02/2016

Good place for a quick overnight stop while driving through. Just off the interstate. Has a sprawling old school motel layout with all exterior doors and parking right next to your room. Rooms are smaller than you'd find in a more modern hotel, but they are kept up well enough for the price point that this bw offers. I've stayed here a couple times and the staff is always friendly. Breakfast is good. Great value for a quick stop.

"Helpful, friendly staff. Lovely hotel."

4
27/02/2016

The staff were all very friendly and helpful. We were told about a way to earn a $25 gift card by staying one more time at a Best Western. The lobby is very welcoming and the breakfast offered was really delicious. They offer waffles, eggs, sausage, oatmeal, various breads and bagels, cereals, cinnamon rolls, juices, coffee, teas, milk, and biscuits and gravy. The room was very pretty, but could have been vacuumed a little more thoroughly.

"Coach House Excellence"

5
27/02/2016

The Best Western Coach house continues to provide an excellent place to stay and relax after a day of business. Checking in I was upgraded the a king suite and the room was perfect working and relaxing for the night.

"GREAT STAFF AND VALUE"

5
21/02/2016

10 out of 10 staff and food was great No complaints or issues, We were attending a funeral and the staff allowed us to use a banquet room for our family to have a place for meeting with us and stop before returning home from funeral. Manager called me back within 5 minutes of my request to use banquet room and we just had to clean it up, This made our trip memorable and an enjoyable stay! Highly recommend this hotel for any stay in the Springfield area.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Dennis W, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad to hear that you enjoyed your stay during a tough event and that our staff was able to go out of their way to accommodate what you needed! We do our very best to appease any special request here at the hotel that are in reasonable circumstance. If you're ever back in Springfield, we would love to have you again here at the hotel. If you need to reach someone at the front desk, please give us a call at 417-862-0701! Again, thank you again for taking the time to review us here!

"Excellent Stay"

5
16/02/2016

I was very pleased with my stay. The room was comfortable with a table big enough to set out my laptop and working files. The breakfast was exactly what I was hoping it would be. The coffee wasn't hot but more luke-warm. But the staff was very friendly and went beyond by refilling coffee cups.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Katherine R, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri. I'm so glad you had an enjoyable stay in our big, comfortable rooms and that you found the desk in the room wonderful for your business. I'm also very pleased to have read that you enjoyed our hot deluxe breakfast in the morning! I do apologize on hearing thou the coffee was only lukewarm and was not hot when you received it, but I'm happy to know that it was fixed by re-making a new batch of coffee for breakfast. If you're ever in town again, we would love to have you again! If you need to get in contact with someone here at the front desk, please give us a call at 417-693-6926! Again, thank you so much for taking your time to review us here at the Best Western Plus Coach House!

"Overall Hotel experience"

5
16/02/2016

This hotel was awesome. The staff was wonderful, the rooms were wonderful, the breakfast was wonderful. I recommend anyone to use this hotel. They are AWESOME!! The staff are excellent to work with over the phone. They are very polite, courteous and willing to help out anyway possible they can.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Willie S, Thank you so much for a great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad to have read that you had a very enjoyable stay at our hotel and that everyone you interacted with was professional, friendly, and was more than happy to work with you! I'm also very pleased to know that you had a very comfortable stay in one of our many rooms and that you enjoyed our hot, deluxe breakfast in the morning! If you're ever in town, we would love to have you again! If you need to contact someone here at the front desk, please give us a call at 417-862-0701. Again, thank you so much for taking your time to review us at the Best Western Plus Coach House!

"Springfield weekend"

5
08/02/2016

Clean, comfortable stay with nice people. Have stayed here many times and enjoy the ground floor rooms. Convenient location to everything in Springfield and easy to get in and out of. We call this our "go to" when traveling to Springfield. We like to visit the town to shop and relax and enjoy nice restaurants.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Thomas P, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so pleased to have read that you have stayed with us many times and have continue to enjoy the amenities that we have to offer here at the hotel, such as all one level building with prefer parking in front of your rooms, our hot deluxe breakfast, and our friendly staff just to name a few. If you're ever in town again, we would love to continue earning your business here at the Best Western Plus Coach House! If you need to get in touch with someone at the front desk, please feel free to contact us at 417-862-0701! Thank you again for a great review

"Glad we stayed here"

5
08/02/2016

We had a lot of options for a room in Springfield, MO when we came to town to see a show. I searched around for places to stay under $99 and read reviews and this location had really nice reviews. The staff were very helpful, professional and friendly. The room appeared to be very recently remodeled and was beautiful. The bed was very comfortable. The breakfast offered was quite good. The best part was how quiet is was. I slept well.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Rachel P, Thank you so much for a great review for the Best Western Plus Coach House here in Springfield, Missouri. I'm so glad you were able to find us while searching for a hotel here in Springfield, Missouri and that you enjoyed your stay with us! I'm very pleased to read that our staff was very helpful during your stay and that you enjoyed our comfortable rooms here at the hotel, along with our hot deluxe breakfast in the morning. If you're ever in town again, we would love to have you come by and stay with us again! If you need to get a hold of someone at the front desk, please give us a call at 417-862-0701. Thank you again for your great review for the Best Western Plus Coach House.

"Excellent"

5
08/02/2016

The rooms were very comfortable and the staff was very friendly and helpful. The restaurant had the best homemade soup and the club sandwich was the best one I every had...anywhere!! If we are ever in this area again, we would definitely stay here and would hope others would give it a try.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
djk36, Thank you so much for a great review here at the Best Western Plus Coach House here in Springfield, Missouri. I'm so glad you enjoyed your time out here in our comfortable rooms and that you had a pleasant interaction with the staff on property! I'm also very pleased that you enjoyed Ziggie's, the restaurant on side near the hotel and hope you were able to use your 15% discount with your key cards! If you're ever back in town, we would love to have you stay with us again in the near future! If you ever need to get a hold of someone at the front desk, please give us a call at 417-862-0701! Thank you again for a great review at the Best Western Plus Coach House!

"nice for the price"

4
06/02/2016

Stayed during a conference in the area. Room appeared recently remodeled. A little inconvenient being in a room so far from the fitness center and breakfast area, but with motels that can happen. bed was very comfortable.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
1traveler50, Thank you so much for a great review here at the Best Western Plus Coach House here in Springfield, Missouri. I'm very pleased to have read that you had a pretty good stay during your conference and that you enjoyed our recently renovated rooms. I do apologizes that you were roomed far off from the fitness/breakfast center thou. If you're ever in town, we would love to have you stay with us again here at the hotel! And if you call us directly at the front desk at 417-862-0701, we'll do our very best to accommodate any request like getting a room near the breakfast and fitness area. Thank you again for your great review for the Best Western Plus Coach House here in Springfield, Missouri

"Overnight Business Stay"

4
04/02/2016

One night stay for business. We stay at this hotel often for business and normally have a very good experience. This time wasn't as good as we are use to, but would still not hesitate to stay here. Large rooms, with nice amenities. We had some issues with hot water but didn't report it to the desk until checkout. I had booked thru a third party rather than thru the hotel this time, and it felt like we weren't as valued as when booking thru the hotel directly at check in. Do plan to continue to stay at this hotel in the future though.

"Comfort and Ease"

5
27/01/2016

My wife and I stayed at the Best Western Plus-Coach house and the first thing my wife stated was how nice it was to pull right up to your front door and walk in. We did not have to fight stairs or elevator's, just park and walk in. Rooms were nice and attractive and we liked the old charm with the ceiling fans and Route 66 charm. Later in the night we pulled in one of the metal tables from outside and used it to play cards in the room. We had a great time and would recommend it to others.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Mike S, Thank you so much for your great review at the Best Western Plus Coach House here in Springfield, Missouri! I'm so pleased to read that you enjoyed our one story layout with an exterior entrance with the conveniences of parking right in front of your room without no stairs or elevators. Very happy to also read that you enjoyed the room itself with comfortable beds and was able to use the tables to enjoy your game night! If you're ever in Springfield, Missouri again, we would love to have you again here at the hotel! If you need to reach anyone here at the hotel directly, please call us at 417-862-0701! Thank you again for review for the Best Western Plus Coach House!

"stay at best western coach house"

5
18/01/2016

excellent and restful. location was close to where appointments were and staff was more than kind and gracious. breakfast was run of the mill and the instant eggs were not real good. other amenities were of good quality and i enjoyed the peacefulness of the facility

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Georgia J, Thank you so much for taking your time to write out a great review for the Best Western Plus Coach House here in Springfield, Missouri. I was very pleased to have read that you enjoyed our many amenities here, such as our location, comfortable rooms, and our friendly staff. I do apologizes to hear that you didn't enjoy our hot, deluxe breakfast in the morning. We appreciate all feedbacks we receive in our reviews and look into ways on how we can improve! If you're ever in Springfield again, we would love to have you again at the hotel! If you need to reach someone here at the hotel, please do not hesitate to call us at 417-862-0701! Thank you again for reviewing the Best Western Plus Coach House.

"Great Staff"

5
10/01/2016

Staff were very helpful and courteous. Rooms were extremely large, which was well appreciated. Was able to use Trivago to get a good rate. I also arrived at 2am with my son, thinking I would be turned daway, but was able to get room.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Letty754 Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri. I'm pleased to know our staff went out of their way to give your family a wonderful stay here at the hotel. Our lobby is opened 24/7, so even if anyone was checking in super late, we're still able to get them checked in. I'm also very happy to know that you enjoyed our accommodations during your stay. If you're ever in Springfield, we would love for you to come and visit us again at the Best Western Plus Coach! If you're needing to reach anyone at the front desk, please call us at 417-862-0701. Thank you again for your review!

"Best Western Plus Coach House"

5
08/01/2016

Very nice room. Great breakfast area for handicap to get around in. Good food. The Town was having a dog show and many dogs were there. We heard nothing. It was nice to look out the window and see the beautiful animals. Overall it's a quiet and very nice place. One that we will use in the future on our travels south.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Sally H, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad to read that you enjoyed yourself during the dog show event that was happening around the time and that you enjoyed the room during your stay. I'm so thrilled to also know that you enjoyed our breakfast and the area that it was located in and that it was easy to get around in. If you're ever in town, we would love to have you again in the near future! If you need to get a hold of someone at the hotel, please give us a call at 417-862-0701. Again, thank you so much for your great review at the Best Western Plus Coach House here in Springfield, Missouri

"Lovely"

5
08/01/2016

I love the fact I didn't have to take elevators/stairs to my room. Bed so comfortable, slept like a baby. No thin walls, so no one keeping me awake. Wonderful people, so kind, so helpful. I was on my way home from 18 days on the road, it was late. I knew I could count on Best Western for a good night sleep and a great breakfast.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Carol C, Thank you so much for your great review at the Best Western Plus Coach House here in Springfield, Missouri! I'm so pleased to read that you enjoyed our one story layout with an exterior entrance with the conveniences of parking right in front of your room without no stairs or elevators. Very happy to also read that you enjoyed the room itself with comfortable beds and the walls keeping any sound volume to a quiet. I'm thrilled to know that you had a great staff interaction and a great breakfast as well! If you're ever in Springfield, Missouri again, we would love to have you again here at the hotel! If you need to reach anyone here at the hotel directly, please call us at 417-862-0701! Thank you again for review for the Best Western Plus Coach House!

"Really nice stay!"

5
07/01/2016

This property was very well put together. I have been working in the hotel business for a few years now and I was so impressed with my room (especially how nice the bathroom was) and the facilities. The staff was also extremely accommodating, Amanda (I think) was extremely helpful and very professional. The only issue I had with this hotel was how noisy the housekeepers were. The walls are pretty thin when you are banging a vacuum into them ;) I will be staying here every time I visit Springfield! Thank you for the wonderful experience!

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Tyler H, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri. I personally am pleased to read that you had a wonderful stay here and that you enjoyed your room during your stay. I'm also very pleased to know that my staff here were very accommodating during your stay and I'll especially let Amanda know she was a big aspect during your stay! I do apologized that the noise level of our Housekeeping was quite loud during your stay and will pass this along to see what we can do to improve in that area. We would love to have you again here at the hotel in the near future to continue on exceeding your expectation! If you need to call us directly to anyone at the front desk, please feel free to call us at 417-862-0701! Thank you again so much for your review for the Best Western Plus Coach House.

"Great staff and location!"

5
06/01/2016

Stayed here on our way to Branson for the night. The staff (especially Amber) was terrific. The facilities are really nice. The breakfast was on the better ones we've had. Our room was nice and big and had newer furniture (not the same old vanity and sink). Love having the make up mirror. This place is very warm and inviting both inside and out.

"THE BEST STAFF and facilities!"

5
06/01/2016

We stopped and stayed here on our way to Branson. We got there during the most horrible rain storm we've seen in years. The staff (especially Amber) was awesome. She was sweet and professional. The facilities are beautiful. Great location and easy to find. The breakfast (one of the better ones we've eaten at a hotel) was delicious and well thought out.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Deborah D, Thank you so much for your great review here at the Best Western Plus Coach House here in Springfield, Missouri! I'm so pleased to read that you enjoyed our staff, especially Amber, and will be letting Amber know on what a great job she did! Also very pleased to know that you enjoyed our accommodations, such as our location, layout, and our hot deluxe breakfast in the morning! We hope to have you again in the near future if you're in town again. If you need to get a hold of us at the front desk, please call us at 417-862-0701! Thank you again for your review at the Best Western Plus Coach House in Springfield, Missouri

"OK for the value"

4
02/01/2016

Very noisy cleaning staff. Started two hours before check out. Front desk personnel were friendly and helpful. Rooms were OK. No hot water in the shower. Outside of hotel was very clean and well kept. Would stay there again but would not be my first choice.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Betty B, Thank you so much for taking your time to put in a review of the Best Western Plus Coach House here in Springfield, Missouri. I apologies on hearing you were not 100% satisfied with your stay here. I'm very pleased to read that our front desk staff were pleasant and friendly during your stay and that you enjoyed our outside part of the hotel. I will be looking into the noise level of the housekeeping staff and will address this to get the head housekeeping on what we can do to improve this. I do also want to apologies on the lack of hot water you had during your stay as well. If you're ever in Springfield again, we would love to have another chance on giving you a great stay that will exceed your expectation here at the hotel. We also want to give you an opportunity to call one of the management here at the hotel to further address any other incidence you may have occurred during your stay by calling us at 417-862-0701. Thank you again so much for your review at the Best Western Plus Coach House

"exceeds expectations"

5
02/01/2016

We generally avoid motels, but this Best Western in Springfield is great! The rooms aren't luxurious by any means, but they're comfortable, very clean, spacious, and decorated nicely. Everything is up to date, the in-room amenities are nice (fast internet connection, plenty of TV stations, big fridge). There's not a lot of space to put face wash, etc. in the bathroom sink area, so a future remodel should add a small shelf. But this was a minor concern. Breakfast was great, the staff were very nice, check-in was a breeze, and the location was great -- very close to lots of stuff, but not noisy or difficult to get into or out of. We've stayed here a couple of times and would definitely stay again if traveling through the same area.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Sara S, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad you enjoyed our exterior layout with all our room accommodations (our wifi, fridge and microwave in all of our rooms, our hot deluxe breakfast, and many other amenities!) Thank you also for including about the space size in the bathroom, mainly the sink area, and that will be something we'll keep in mind in our next remodel. If you're ever in Springfield again, we would love to have you again in the near future! If you need to get in contact with anyone at the hotel, please call us at 417-862-0701. Thank you so much again for your review for the Best Western Plus Coach House!

"room"

5
31/12/2015

we always stay here because it is convenient. And we always know what to expect!The attendents are courteus and polite and help in anyway they can to make your stay comfortable! That is why we always choose the best western!

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
thank you so much for your positive review of our beloved property. we are looking forward to seeing you again soon.

"Great Hotel!"

5
29/12/2015

They quoted me a higher price than Trip Advisor, and when I showed them the TA rate, they matched it! I normally stay at another large chain, but the prices there were $40 higher. Clean, quiet, comfortable rooms! A non-smoking room that didn't smell like cigarettes. Good wifi. Great customer service. For $61 per night, it CAN'T be beat!

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
ArmyTraveler1988, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad to read that our staff was able to price match Tripadvisor's rate for a room for you during your stay and was very pleased to read that you enjoyed our many accommodations (our clean comfortable rooms, WiFi, our friendly staff) We would love to have you again in the near future if you're in Springfield in the near future! If you need to get in touch with any of the staff members, please call us at 417-862-0701! Thank you so much again for your review and hope to see you again in the near future!

"On the way home"

4
29/12/2015

Thought we would try this Best Western Plus, because we have had good luck with other ones. First we were surprised that the rooms had outside doors, which is a lot easier to unload. All the rooms where on the ground level, which was nice, where our room was it was a little bit of a hike to the lobby in 40 degree weather. Our room was a very nice size with a king size bed, that was not to hard or soft. My husband was excited about the recliner and the refrigerator in our room. The location was easy on and off 44. The only thing that was disappointing was the breakfast, most of the people arrived including us around 8:30 am and they were out of plates, hot food, and silverware.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Niecey0, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri! I'm so thrilled to have read that you found our exterior entrance to be very convenient for your stay and that you and your husband both enjoyed the King room. Also very thrilled to learn that you found our location to be convenient as well! I do apologize that we failed to exceed your expectation on our hot, deluxe breakfast and will be looking into this and do appreciate that you included that in the review. If you're ever in town, we would love to have you again here at the hotel. If you need to get in contact with anyone at the front desk, please give us a call at 417-862-0701. Again, thank you so much for your review for the Best Western Plus Coach House in Springfield, Missouri!

"Great Hotel, just off I-44"

4
28/12/2015

Stayed here in November 2015 while on business in Springfield. Very convienent location, with may good restaurants within walking distance. The front desk staff was very helpful and friendly. Room was large and well appointed with microwave and refrigerator. Breakfast included both hot and cold items and was well stocked. The room was very clean and well maintained. Nice grounds including a playground, sitting areas and outdoor pools. Would definitely stay here again.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
RobertN78, Thank you so much for your great review here at the Best Western Plus Coach House here in Springfield, Missouri. I'm so glad that the staff members were able to be not only friendly, but also very helpful with anything that you needed! Very pleased to also read that you enjoyed our comfortable rooms that are all guaranteed fridge and microwave and that you enjoyed our hot, deluxe breakfast in the morning! I'm so glad to read that you had yourself a wonderful stay here and if you're ever in town again, that we would love to have you again in the near future! If you need to get a hold of someone at the hotel, our number is 417-862-0701! Thank you again so much for your review here at the hotel.

"Good Place"

4
24/12/2015

This is a very good place to stay; convenient; clean; friendly, helpful staff; reasonable price; decent breakfast; comfortable beds; pet friendly. It's an older motor court Best Western has rehabbed in a quality manner. I love the park area in the middle. also has a pool, seasonal.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
billmathis64, Thank you so much for your great review for the Best Western Plus Coach House here in Springfield, Missouri. I'm really happy to read that you enjoyed our convenient location, our friendly staff, and our hot deluxe breakfast. We go through every other year for renovation for our rooms here to keep up with the Best Western standards to give our guest a comfortable stay. We would love to have you again in the near future if you're ever in town again. If you need to get in contact with us at the front desk, feel free to call us at 417-862-0701! Thank you again for your review here at the Best Western Plus Coach House!

"Best Western Stay"

5
22/12/2015

We have stayed here before and every time it was the best! Would recommend this one to everyone. Breakfast is great. Rooms are always clean. Parking right outside your room. Employees are very nice and informative. Eateries within walking distance. Location to gas and interstate within minutes! Great Stay.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Bobbie R, Thank you so much for your great review here at the Best Western Plus Coach House here in Springfield, Missouri! I'm so happy to read that you enjoyed one of our King Suites that we have to offer in our hotel, and that you enjoyed our many accommodations! I was also thrilled to have read that you enjoy the interaction you have with the staff and you found the location of our hotel to be convenient. We hope you join us again in the near future if you're ever in town again! If you need to get in contact with us, please do not hesitate to call us here in the front desk at 417-862-0701! Thank you so much again for reviewing the Best Western Plus Coach House!

"Pretty place, Very confy"

5
21/12/2015

Big King suite. Nice wood furnishings. More elegant than budget. Back patio with furniture, Older style with door facing the parking lot. Well kept grounds with green areas and playground. super nice staff, and looks like food will be good.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Goastryder, Thank you so much for your great review here at the Best Western Plus Coach House here in Springfield, Missouri! I'm very happy to have read that you enjoyed one of our King Suites here in at the hotel and that you enjoyed our old fashion layout where you're able to drive up to your room door! I'm also very please to read that you enjoyed our many accommodations, such as our hot, deluxe breakfast in the morning , our friendly staff, and our green area. If you're ever in town, we would love to have you back again in the near future. If you need to contact us, please do not hesitate to call us at 417-862-0701! Thank you again for your review here at the Best Western Plus Coach House

"Another Excellent Stay"

5
17/12/2015

Always enjoy this hotel when staying in Springfield. Clean comfortable rooms. Friendly staff. Excellent breakfast. Great location. I stay here often for business, and would highly recommend and not hesitate to come back. A+

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Barbara P, Thank you so much for your awesome review here at the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad to have read that you have enjoyed our accommodations in our clean rooms, and enjoyed interacting with our staff here at the hotel! We're very happy to have known that we're able to meet your needs here at the hotel and are very excited to read that you're a returning guest and we hope that we can continue to strive to make your stays welcoming! Thank you so much again and if you need anything, please do not hesitate to contact us here at the hotel!

"Love Jacuzzi room"

5
15/12/2015

This visit was all about the jacuzzi. My husband suffers from migraines and so we tried the room with the jacuzzi. It was a wonderful room. The room was immaculate and very nice. The people were friendly and very helpful. The breakfast buffet the next morning was great! Scrambled eggs, biscuits and gravy, waffles, whatever you wanted was there. Great trip!

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Donna M, Thank you so much for your great review here at the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad you and your husband had the chance to enjoy one of our Jacuzzi rooms that we have to offer, and I'm also very pleased to have read that the staff here also have made your trip special. I'm also very excited to read that you enjoyed our hot, deluxe breakfast in the morning, and that you had the chance to enjoy our wide varied of food! I do hope that you'll visit us again in the near future if you're in town for the night! If you need to contact us here at the front desk, feel free to call us at 417-862-0701! Thank you again for your awesome review!

"Great Place to Stay if You Have a Pet"

4
01/12/2015

Has walking area for pets & provide baggies for, well you know. Clean rooms & friendly staff. Continental breakfast good if you like cereal. Coffee very bad. Room heaters a little noisy. Overall a good value & would bring my dog back.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Ray M, Thank you so much for your review for the Best Western Plus Coach House here in Springfield, Missouri. I'm really happy to read that you enjoyed our big walking area that we have designated for our pets, and also very pleased to read that you had a positive interaction with our friendly staffs here. I do apology to hear you weren't able to take advantage of our full, hot deluxe breakfast during your stay, however and will address that. Again, thank you so much for your honest review and we look forward to your future stay here at the Best Western Plus Coach House!

"Excellent"

5
25/11/2015

We were tired from driving and the young lady at the desk took less than 10 minutes to check us in. She included a map to show us how to get to our room and it was wonderful. Since my daughter is handicapped the bathroom was more than I expected! It was clean fully stocked and the bed was just heavenly! I would stay there again anytime!

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Lynda D, Thank you so much for your review from your stay at the Best Western Plus Coach House here in Springfield, Missouri. I'm very pleased to read that our staff was more than accommodating and helpful during your stay here! I'm really happy to also have read that the room was accommodating to yourself and your daughter here! I do hope that you'll visit us again in the near future if you're in town for the night! If you need to contact us here at the front desk, feel free to call us at 417-862-0701! Thank you again for your awesome review1

"OldER Hotel but doable"

3
22/11/2015

Very rarely stay at Best Western hotels, but needed a handicap room that I could drive up to the door. The staff is very nice and accommodating. The rooms are fine, old so a certain amount of mold is detectable if you have allergies. The breakfast room was nice and we'll attended plus the food was fine. Except for the overwhelming sweet smell of some sort of air deodorizer or candles. Way too much for me, gave me a headache, so I could not stay there and eat. Which was disappointing for me. My bathtub did drain, and it took them two days to fix it, but the management compensated me for the inconvenience. Which was super nice instead of a just, "sorry. " Not a horrible place, but the rooms need updating.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
TYLERJOE, Thank you so much for your most recent stay here at the Best Western Plus Coach House here in Springfield, Missouri and even more appreciate with your honest review here at the hotel. We do apologizes that we were not able to 100% exceed your expectation here and will look into the concerns you had here, especially the mold that you were able to detect during your stay and the tub issue. We're very to hear you enjoyed our hot, deluxe breakfast, but do apologize about the air freshener. Will look into that as well. I'm very happy to hear thou that the management on duty was able to help you out to make your stay more pleasant here at the hotel. We're hoping you'll give us a second chance in the near future to give you a 100% satisfying stay here at the Best Western Plus Coach House and if you need anything, to give us a call here at the office at 417-862-0701! Thank you again for your review on helping us to always improve as a hotel here!

"Clean and friendly"

5
21/11/2015

The Rooms are very large and clean and the staff bent over backwards to meet our needs. The breakfast was large but if that was not to your liking there is a great restaurant next door. My family stays here every time we come to Springfield and has never been disappointed. There are a ton of hotels to choose from but once you stay here you won't go any where else.

rnottle, Front Office Manager at BEST WESTERN Plus Coach House, responded to this review
Adam L, Thank you so much for your recent review for Best Western Plus Coach House here in Springfield, Missouri! I'm very happy to hear about our staff being able to meet your requests here at the hotel and that you have enjoyed our hot, deluxe breakfast here at the hotel! We hope to see you again in the near future and that if you need to contact directly here at the hotel, feel free to call us back at 417-862-0701! Thank you so much again!

"Great Hotel at a Great Price"

5
17/11/2015

The rooms looked newly renovated. All the furniture and fixtures looked new, and the rooms were immaculate (we had two different rooms there). The service was great, and everyone was really helpful. The breakfast was really good and it was the biggest selection I ever had for a complimentary breakfast, which included, sausage, eggs, potatoes, oatmeal, biscuits and gravy, and waffles. There were a lot of cold breakfast item choices also. The only thing I didn't like was that they used a strong air freshener in the rooms and my friend and I both have allergies and we had to tell them not to spray our rooms. So if you have allergies you might want to tell them when you make a reservation. It took 2 days for the sent to wear off.

rnottle, Manager at BEST WESTERN Plus Coach House, responded to this review
Aboatrider, Thank you so much for taking the time to review Best Western Plus Coach House here in Springfield, Missouri! I'm so happy to hear that you enjoyed our hot, deluxe breakfast here at the hotel and really enjoyed interacting with the staff here at the hotel! I do apologize about the air freshener and will have that look into! Your opinion as a value guest here at the hotel is greatly appreciated! We hope to look forward to your future visit here at the hotel Thank you again!

"Great Deal!"

4
13/11/2015

This is a great little motor court motel. Friendly staff, exceptionally clean and comfy rooms. All the important amenities for an overnight stop. We appreciated the extremely comfortable bed, the leather lounge chair, microwave and frig. The location is great as well, right off I-44 with many choices for dinner.

rnottle, Manager at BEST WESTERN Plus Coach House, responded to this review
Windy5944, Thank you so much for taking the time to review our hotel here at the Best Western Plus Coach House here in Springfield, Missouri! I'm so glad to hear you had a very comfortable stay and enjoyed our many amenities we have to offer here at the hotel! We hope to look forward to your future visits here at the hotel!

"LOVE THIS HOTEL!"

5
09/11/2015

I normally don't like the old fashioned motel lodge type hotels as they usually seem run down but not this one. It is a beautiful hotel with a large grassy area with mature trees if you happen to have a dog with you. The rooms are recently remodeled and very clean and comfortable. It is very convenient as you can park right by your door. The staff is very helpful and friendly and you can walk to nearby restaurants. Love this hotel and staff!

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
473jeaniem, so happy to hear how much you love this property because we do to and it's great when we can share a common love . your opinion is highly valued as our guest we are looking forward to your return visit please come back and stay soon!

"Great long weekend stay"

5
09/11/2015

We checked in on a busy Thursday for the long weekend. Love this old style hotel where you can drive up to the front door and park outside your door. Nicely renovated room with a great bathroom and counter top in the room for the microwave and fridge. This would be the ideal room set up in any hotel. Our room was larger than some and very comfortable. Walls for an older hotel are a little thin and the guests next door did not believe in the quiet hours any night we were there. the front desk tried to ask them to quiet down and 2 am and those guests simply laughed it off. Thank goodness the TV had a sleep timer and we could find a program to drown out their lack of the need to sleep. Breakfast was one of the best we have ever experienced. The custom coffee machine in the front lobby was a welcome bonus!! Very dog friendly as we were in town for the dog show.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
justsoccer, thank you for your review. I do apologize for the guest next to you during your stay. but I'm glad to hear everything else was wonderful. we are so excited about your return visit, looking forward to seeing you soon!

"Upgraded and Remodeled to a Plus"

5
08/11/2015

We found the Coach House Best Western Plus to be very comfortable and attractive. We had stayed here a few times in the past and enjoyed it, but since they have remodeled it, we found it to be worth the plus grade. The rooms are attractively furnished. The breakfast area has been enlarged about 3 times as big with more variety offered. What was the breakfast area is now a comfortable lobby/lounge. The bed was comfortable and the price was reasonable.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
X1Life4you, we love to hear from our guest and I'm very thankful for your positive review of our beloved property. your loyalty means everything to us I truly hope you will come back and stay with us the next time you are in Springfield Mo.

"GREAT STAY IN SPRINGFIELD, MO"

5
05/11/2015

We appreciate the fine staff, overall appearance, comfort, excellent breakfast, convenience as to location, and above all -- the rate reduction because we are visiting a student (our granddaughter) who is a student at Missouri State University in Springfield, MO

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Joyce M, we appreciate you so much thank for reviewing our property, I'm so glad you were able to relax and enjoy your time visiting with your granddaughter we are looking forward to seeing you again soon.

"Very Nice Hotel, Good Value"

5
03/11/2015

Overall this is a great hotel/motel for the money. The room was nicely furnished - had a leather recliner. The bed was very comfortable. The room temperature controller worked well. We were in room 224. Rooms 220 to 230 are in the back of the property so are very quiet. The maid service was very good. The morning breakfast was the typical free breakfast but had good choices and the food was good. There is a lot to be said for a hotel where you can park in front of your room - no lugging bags into a lobby and then up an elevator.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
mark j, I'm so happy to read that you enjoyed your time here with us. you are right being able to pull right up to the door is very nice, really makes you feel like you have your own little cottage. I sincerely hope when you are in Springfield Mo. again you will come back and visit.

"comfortable"

4
30/10/2015

every one was very helpful and easy to get along with will recommend to all that makes it to springfield mo. the staff and the facilities were first rate and the room it self was very clean and tidie thanks timmer

"Get What You Pay For"

3
28/10/2015

My husband and I stayed here for four nights while we were attending a local venue on business. This motel had offered our group a reduced rate. I wish I had paid more and stayed at a better quality facility. The room overall had some good features but negatives were so bad it was hard to notice the good. The carpet was so stained and dirty I felt I must wear flip flops whenever walking around; the door opens directly to the sidewalk outside so shampooing the carpet needs to be done frequently, but this needed replaced. The mattress was awful; one of those that was firm only on the sides with a valley in the middle. I felt like I was clinging to the side in order not to roll into the hole in the center. We considered asking for a different room, but we had already unpacked, and I didn't know if another would be any better.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
KansasGin, thank you for reviewing our property, i do apologize for the bed comfort issues we are in the process of remodeling/updating room decor and carpets. i truly hope you will give us a second chance to give you the comfort and quality you deserve as a valued guest.

"Excellent Travel Stop"

4
28/10/2015

"Coach House" means ol' school "motel". Single story, park in front and five steps to your room. As a frequent "chain hotel" traveler, I had forgotten how convenient this architecture is. The Best Western Plus had been refurbished. New carpet, furnishings, towels, linen and an excellent bed. The location was quiet and comfortable. The air conditioning system was quiet. The non-smoking room did have a smoke detector. The only down side I found was that the bathroom was small, as was the tub/shower. Checking in, I asked the staff if I had the best rate on the reservation from Best Western. They did check and found a less expensive rate that worked for our visit. Thank you for that courtesy. We'll be back!

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
James D20, Thank you so much for your review and yes the exterior entry is a refreshing change to the average hotel stay. i'm so glad to hear our front desk staff was able to accommodate you with a rate/price match we are always proud to serve our guest and offer the quality service you deserve as a Best Western guest. i truly hope you will come back and stay with soon.

"Great Stay!"

5
26/10/2015

Excellent service, clean facilities, quiet location, great breakfast! Everything you want in a night away from home. From the time we checked in to checkout the next morning there was nothing I would change. We will definitely be back again.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Mike M, So glad to hear how much you enjoyed your recent stay with us. it makes me so happy when we are able to exceed our guest expectations providing you with excellent service is our #1 goal. we are looking forward to seeing you again soon !

"Leisure travel"

4
23/10/2015

Stayed at Best Western many times. Great location off the interstate and nice restaurants and stores. The staff is very good and helpful. We return to this motel every year. Pet friendly! Best lounge chair in every room for those who might have trouble sleeping.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
monsoon47, thank you so much for your loyalty to Best Western, your are a valued guest and we appreciate you review. i am so glad you enjoyed the property and yes we have a lot of shopping options in the area. the next time you are in town please come back and stay as our guest.

"Wedding night stay"

3
21/10/2015

My husband and I stayed here on our wedding night. The room was very nice but we had some issues. One being that the fridge and t.v. were not hooked up properly – we had to move the stand to find that it just wasn't plugged in. My husband and I used the Jacuzzi tub, but when we went to climb out, discovered that we only had hand towels and washcloths – no full-sized towels to dry off with! He did his best with one of the hand towels then went to the desk to report the issue. The staff gave us a stack of clean towels, a baggie of incidentals, and discounted the room for us which I was very satisfied with, but my husband was still very upset that I had to sit in the tub waiting for us to get towels because it was freezing cold once you stepped out of the hot water and couldn't dry off right away.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
dear newly weds, i want to thank you so much for choosing us on your honey moon, however i do apologize for the inconvenience the towel issue , i was very glad to hear we were able to rectify the situation we do hope in the future you will come and give us a second chance to wow you with our amazing service looking forward to your return visit!

"Great Stay"

5
19/10/2015

Our stay was for a college graduation and homecoming weekend. The beds were comfortable and the rooms were clean. The Hotel area is quaint. We appreciated the cleanliness and quiet and clean property.

"Consideration for the disabled"

5
19/10/2015

The room was large and easy to move around. The bathroom was clean and accessible too. The staff were all professional and friendly. The selection for breakfast was light and healthy. I really enjoy my stay here!

"highly recomended"

5
16/10/2015

highly recommended excellent hotel. very friendly staff. very clean rooms. very reasonable price. restaurant was very clean and staff was very friendly. we have stayed here twice in the past 3 weeks and will stay again when in the area

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Gina H, we appreciate your review and it was a pleasure to hear how much you enjoyed the stay you had as our guest recently. we do strive to give our guest the best stay possible and the fact that we were able to provide that for you is awesome I truly hope the next time you are in Springfield Mo. you will stop back and visit us . looking forward to seeing you soon!

"Overnight"

4
14/10/2015

Good nights stay. Farm show going on but still plenty of food and room for breakfast. Clean and fresh smelling room. Staff helpful in helping us decide on restaurant in the evening along with keeping buffet stocked in morning.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Grandpanubs, thanks for coming to stay with us! I really appreciate your review of our beloved property. I am so pleased to hear our staff was able to assist you in your dining choices and that the breakfast attendant keep everything stocked. we are looking forward to your next visit with us. see you soon!

"Visiting Family"

5
12/10/2015

Highly recommended,great breakfast, best in the area, great value for your dollars, great are attractions all within easy driving access. Several antique stores available, wide variety of restaurant options

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Robert D, We are so happy to have you as a loyal guest ! thank so much for always choosing to stay with us. you are right we do have a lot of dining and shopping options really close to our beloved property . we are looking forward to your next stay with us see you soon.

"Beautiful old-time motel (if you can get past the smell)!"

3
10/10/2015

We have stayed at this motel before. The room was not huge but adequate for my husband and I. The room/bathroom was very clean. However, when we first entered into the room the musty smell was overpowering! Either we got used to it or it dissipated once we turned up the A/C. Also, the outside door and bottom of the door jamb had a large gap and I put a towel on the floor in case any bugs tried to come in over night. The furniture is very nice, the staff was wonderful and they had a nice selection for breakfast. The grounds are beautiful! However, I don't think we will stay there again due to that smell. It really was quite overpowering... such a shame...

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Jeffery S, thank you for taking the time to review our property, I am truly sorry for the issue you dealt with we have brought an O-ZONE machine into the room and took care of the musty odor also replaced the weather strip on the door. I do appreciate you bringing the issue to my attention, and I am glad to hear you enjoyed the space and cleanliness of the room and property and I hope you will come back and stay again soon.

"Delightful Visit"

5
01/10/2015

This AAA-3 diamond hotel is just off I-44. This one story motel design (park in front of your room) is well maintained. The full breakfast included yogurt, fruit salad, fresh fruit, juices, and the other typical breakfast items. Depending on your room location, it can take up to five minutes to walk outside to the dining room. If you have any physical limitations, request rooms 105- 110 (close to dining room and lobby). There are plenty of restaurants close to the hotel.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
LynEvanston, thank you so much for your recent review, I always enjoy reading what our guest have to say and your opinion means everything to us. we are happy you were able to take full advantage of the property and all it has to offer. the next time you are in Springfield Mo we hope you will come back and stay with us. looking forward to seeing you soon!.

"Unbelievably Not Accommodating"

1
30/09/2015

I made a prepaid reservation at the other Best Western in town by mistake as I needed to stay at a hotel with a Tesla charger for my car as I would be almost out of charge when I arrived. Despite the fact that both Best Westerns are owned by the same person, I was told in a rather perfunctory manner, that I would not be permitted to use the charger. Had the room not been prepaid, I would have left and stayed at The Greenstay Inn whose staff were friendly and understanding of my dilemma and allowed me to fully charge my car. I will think twice before staying at a Best Western in the future as this was my first experience with this chain.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Dolores v, thank you for brining the issue had while staying at rail haven route 66, although that is a sister property unfortunately because you made your reservation through a third party we were unable to transfer you. I sincerely apologize for that but would like to make you aware that we will gladly match online prices right here at our location or on the phone that way there is no confusion. I want to invite you to come and stay with us at BEST WESTERN PLUS COACH HOUSE the next time you are in Springfield Mo. I hope you will give us a chance to show you the hospitality you deserve as a valued guest. looking forward to seeing you soon!

"Always stay here when passing through MO."

4
30/09/2015

Very friendly staff and clean rooms. Lots of grass for walking your dog. Love that it is all one story. There is a restaurant close by and Walmart was right across the street. Accessible to everything!

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
donna o, your wonderful review of our beloved property was much appreciated. we love to hear from loyal guest such as yourself and keeping you coming back time after time lets me know we are on the right track we do have great access to so many shopping and dining options. we are looking forward to seeing on your next visit to Springfield Mo.

"Love this place"

5
29/09/2015

Stay here every year while attending Street Machine Event. So far my rooms have always been spotless. I love the fact you can park outside your door. Staff is always friendly and the free breakfast hits the spot. Hotel has some nice features for a fairly inexpensive stay. I also like the fact that AppleBees and Culver's are right across street.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Winchestersailing, thank you so much for your amazing review! we really love to have you as a guest and I appreciate all your positive comments about the property and it's location. having dining options close by is a plus for sure and being able to sit right on the street to watch all the hot rods go by as well as being so close to the fairgrounds very big bonus. we value you as a guest and look forward to your next visit . see you soon!

"Drive up to your doir"

5
26/09/2015

This place has always been a favorite as we travel through Springfield, MO. It's nice to pull up right outside your room. Beds are very comfortable. Clean and neat. Nice shower and bathroom facilities. The water seemed to be instantly hot when turning on sink faucet. Breakfast is hot with eggs, sausage, etc. We used a coupon from travel book found in rest areas and state welcome centers. Reasonable price even without coupon book.

rnottle, General Manager at BEST WESTERN Plus Coach House, responded to this review
Cheryl225E, Hello ! So happy you were able to come back and stay with us, and yes those little coupon books are quite handy but you are right even without them our rates are very reasonable. we love to hear all the awesome compliments on our property. In the near future we will be starting on our new décor in the rooms can't wait for to come back and visit soon.