SureStay Hotel by Best Western Rockdale, Rockdale

Clean,all gadgets working well quiet, approahable staff breafast easy,more value for your money,safe place,promptness in response to problems, care to know if you are good at all times.will go back soon!

Andy Solanki, General Manager at SureStay Hotel By Best Western Rockdale, responded to this review
Dear Guest, thank you for taking the time to review our hotel, we appreciate your positive feedback and hope to see you again.

I don't usually stay at Best Western type hotels, but options limited in Rockdale. This motel exceeded my expectations, especially for the price. Room appeared to have been recently refurbished. Clean with nice furniture, comfortable bed, great internet. Did not have breakfast, but looked pretty simple. Would definitely stay again if in the area.

Andy Solanki, General Manager at SureStay Hotel By Best Western Rockdale, responded to this review
Dear Guest, thank you for taking the time to review our hotel, we appreciate your positive feedback and hope to see you again.

I travel every week for business and I stay here when I am in the area. The Owner is very nice and has improved the property a lot since he took over. He has recently remodeled all the rooms and installed new furniture. I would put the rooms up against and 3 star hotel. The staff and owner are friendly and seem to care about your experience. I HIGHLY recommend this property.

Andy Solanki, General Manager at SureStay Hotel By Best Western Rockdale, responded to this review
Dear guest, thank you for staying with us and taking the time to review our hotel, we appreciate your feedback and hope to see you again.

This room was clean, quiet. New(er) furniture. The free breakfast was the usual - waffles, breads, cereals. Coffee was decent. The only thing I would recommend is - we were in a handicap room and there was no place to put shampoo, etc. unless we put the shower chair down. Used the back of the toilet. But that was minor! I would stay again.

Andy Solanki, General Manager at SureStay Hotel By Best Western Rockdale, responded to this review
Thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

Very nice lady checked us in. Got the room I requested and pleasantly surprised how nice it was. Nice and clean. Good bed and great pillows. My only 2 complaints... 1 regular and 1 decaf coffee.... there were 2 of us and a big fight ensued on who gets caffeine... i won cause I'm driving. But the coffee was really good at the breakfast bar. Love the Texas Waffles, nice touch. The other complaint, was about the handicap rooms shower. Shower was fine but there was no place in the shower to park the soap and shampoo, had to use the back of the toilet or put on the floor. Kind of defeats the handicappedness of the shower. Other than that.. excellent stay and will stay there again if the timing is right and will recommend to anybody

Andy Solanki, General Manager at SureStay Hotel By Best Western Rockdale, responded to this review
Dear guest, thank you for taking the time to review our hotel, we appreciate your feedback and hope to see you again.

There were limited choices in Rockdale, so we chose Americas Best Value Inn. It was clean, but "tired". The furnishings were worn and in some cases tatered. The reception staff were kind and accomodating. They honored the internet price even though we had not made reservations. We will probably chose another alternative next time.

ankitsolanki88, Manager at SureStay Hotel by Best Western Rockdale, responded to this review
Dear guest, thank you for choosing our hotel for your stay, we appreciate your feedback and business. Your feedback will help us to improve our amenities and facilities. Again, thank you. Hope to see you again.

Booked thru Priceline and was advertised as a 2 +1/2 Star hotel on sale. Very small room and problems with lost power. No coffee or hot food available for breakfact due to broken appliances. If not for short stay would have asked for refund and stayed elsewhere.

Andy S, Manager at SureStay Hotel by Best Western Rockdale, responded to this review
Dear Valued Guest, thank you for your review, there are things that are out of our control and are unexpected, we greatly appreciate our guest to bring up any issues they have during their stay so that we can do our best to provide the service that our guest deserve. We promise to better serve you when you stay with us next time.

stayed 2 days no maid service when called front desk they said they did not work there and were guest as well. outdoor trash overflowed card keys worked sometimes and sometimes not bathtub did not drain musky smell tv not clear will not stay again needs major help

Andy S, General Manager at SureStay Hotel by Best Western Rockdale, responded to this review
Dear guest, Thank you for your review, we are happy that you are sharing your experience with us. We don't recall having any issues with the maid service, however if issues like this happen please don't hesitate to contact the front desk and we will take care of all your hospitality needs. I would personally make sure your next stay with us will be more joyful and hope to see you again.

On the plus side the room was clean, the price was right, and the only bug we saw was a dead roach. However, the security lights were out, so the broken stairway was dark. There was no hot water in the hotel. (That was supposed to be fixed the next day.) The fan on air conditioner would not run when the compressor stopped. It went from noisy to dead quiet, so sleeping was a challenge.

Andy S, Manager at SureStay Hotel by Best Western Rockdale, responded to this review
I am sorry to hear about you disappointment with us, and I would like to personally apologize. The hotel is now managed by a new management and we are putting out best effort to resolve all the issues and concerns from our customer.

The morning of our second day we stopped by the office and ask for more coffee. The owner/manager had a house keeper take it to our room for us. It was there waiting on us when we arrived back at our room later. Very friendly staff. Will be back next time we are in town.

Mitul P, Manager at SureStay Hotel by Best Western Rockdale, responded to this review
Dear Guest, Thank you for the review and the stay. We hope to see you again soon. Thank you again,