Best Western Hotel Greentree Inn & Suites, Moore

Other than supposed convenience, I don't understand why ANY Hotel chain would locate a Property right next to an Interstate, unless they build said property with Noise deadening materials, Sound Proof Glass windows and Blackout Curtains that actually block the light. I am also not sure why they hire and retain Front Desk Associates who simply aren't friendly. It creates a very bad image. The Associate on duty when I checked in was very friendly and helpful. The one on duty when I checked out the next morning was the complete opposite.

Paul Patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Richard, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our rooms do have the room darkening black out curtains behind the sheer curtains. I apologize that you had inconvenience due to that. I express deep regrets for the discomfort you experienced due to the front desk staff present during the check out time in the morning. We will share your valued feedback and work on taking corrective actions to provide a much better experience should you kindly provide us an opportunity with. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-912-8882. Sincerely, Paul Best Western Greentree Inn & Suites

When I arrived the floors had not been vacuumed, there was hair all over the bathroom floor and in the shower, and the doors, doorknobs and locks were covered in handprints and fingerprints. Filthy and unsafe.

Paul Patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We express deep regrets for the inconvenience you experienced. We certainly assure you that we keep the safety of the guests, overall hygiene, cleanliness and sanitization as our highest priority. We have shared your feedback with the housekeeping team to ensure our guests are provided a good, clean and hygienic experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to reach out to us and we will be glad to assist you. Sincerely, Best Western Greentree Inn & Suites

Good location, halfway between OKC and OU@Norman. Staff very attentive and helpful, always happy. Good facilities and amenities, comfortable room, good bathroom. Simple but good quality breakfast. I will definitely stay again.

Paul Patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Hello Roger, We are extremely happy to know that you chose to stay with us during your visit to OKC and you found us comfortable and enjoyed your stay with us. Your kind and warm compliments motivate us to work harder and continue providing exceptional service to our valued guests like yourself. Again, looking forward to hosting you very soon. Thanks, Best Western Greentree Inn & Suites

The service I received from staff at check-in was incredible. The Internet was fast, the breakfast was good, In the room appeared clean. However, I am left with what appears to be bedbug bites after my stay.

Paul Patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Germaine, Thank you for completing the survey regarding your recent stay at our property. I express my sincere regrets for the inconvenience caused to you during your recent stay with us. We are focused on maintaining high cleaning standards and the rooms are inspected post the housekeeping services. We also perform fumigation services to avoid any infestation of bed bugs etc. However, I apologize for the incident highlighted to you. I hope we can provide you better services during your next stay with us and we will certainly provide you a discount when you intend to stay with us again in future and book directly with us. (We can't assign any discount on 3rd party reservation). On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-912-8882. Sincerely, Paul Best Western Greentree Inn & Suites

This is a convenient location for attending Sooner games. The staff were excellent and the room and facilities were very clean. This was our first stay here and we will be coming back. Even though we didn't get to use the free breakfast, it looked and smelled delicious. We did enjoy a delicious cup of coffee though. Check in and checkout was a breeze. It was quiet and the mattress was very comfortable and we got a restful night's sleep.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are extremely delighted to hear back from you and knowing that you enjoyed your stay with us. Thank you for your kind words. Hopefully we will be able to host you for the remaining Sooner Games as well. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Paul Best Western Greentree Inn & Suites

If you stay at this hotel make sure you are as far from the interstate as possible. We were close to it and the traffic noise was unbelievable all night long. Pair that with uncomfortable beds and a barely cleaned room and this was definitely not worth the money we paid. The breakfast was good. Hot and when the eggs ran out they were right there to refill. Friendly front staff.

Paul Patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. I express my sincere regrets for the inconvenience caused to you during your recent stay with us. We are focused on maintaining high cleaning standards and the rooms are inspected post the housekeeping services. I hope we can provide you better services during your next stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-912-8882. Sincerely, Paul Best Western Greentree Inn & Suites

Great price, great hotel. Very clean hotel and super friendly staff. Great location easy drive to Oklahoma City and Norman. Great breakfast with real Eggs and sausage. Room was very clean and a great shower with plenty of water pressure.

Paul Patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We are absolutely delighted that you chose to stay with us during your visit to Oklahoma City and also glad to know that your stay was comfortable. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Paul Best Western Greentree Inn & Suites

Best place to stay in Moore, Oklahoma They treat you like family & go over & beyond to treat you as such. The rooms are always clean, the breakfast is delicious & any staff member is always eager to help.

Right next to I-35 which could be both good and bad. Road noise was not noticeable and I didn't want to drive very far off the interstate. There is an indoor pool that looks really nice. I think it was open but no one was using it. They were serving breakfast but they ran out of sausage early. I need protein so I don't get the shakes later. This was important to me.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Hello Clark, We appreciate your kind feedback regarding your recent stay with us. We sincerely do apologize for any inconvenience you faced during breakfast. Our staff is always on top of it to replenish the breakfast servings but I do regret for the lack of replenishment. We will be working on the feedback and ensure to provide you a superior experience during your future stay with us. If we can be of any assistance, please reach out to us at bwplus.moore@yahoo.com Thanks, Best Western Greentree Inn & Suites

Dropped of my son. Momma came from out of state (Iowa) to pick my son up. I also came from out of state, all the way from south Texas. This hotel is the midway point for us to meet.I stay here every year.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you for choosing to stay with us, we appreciate your feedback. Have a wonderful day!

A decent motel stay. Very Accommodating staff. Good location on and off expressway. Near many restaurants and a Walmart just down the street. Pool looked inviting. Breakfast was provided. Clean room and shower.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your feedback! We appreciate it, and we appreciate you choosing to stay with us :)

Our stay was good. Our room was clean except for the shower curtain had blackmail do at the bottom. The bed was okay, but could have been a little softer and the rooms or at least the room that I stayed in is a little outdated. They could update the rooms and add bathtubs instead of just having bathtubs off in their third floor rooms. Other than that, our stay was good

Lovely hotel, clean room with everything working properly. My husband and I have stayed here many times and are always pleased. The coffee provided in the breakfast area was truly great. That was a pleasant surprise for me.

Loved the room, nice and spacious! It was nice having a refrigerator and a microwave in the room as well. Great cable channels. Free breakfast is definitely worth it! There is an indoor pool as well as a fitness center

Very clean, nicer than average motel. Breakfast food was nice but not outstanding. Room was clean and neat. Seems to be a newer building, or at least reasonably newly remodeled. Noise from the nearby highway was a little distracting.

This is an older, well maintained Best Western. The front desk lady (Sunny) was pleasant and helpful. Our room was very clean and neat. There's a nice pool on the 1st floor. Breakfast area was clean & orderly. There were numerous hot and cold food items. If in the area we would stay again!

We had driven all day from Donna TX. We were very pleased with our stay at BW Greentree in Moore OK. The staff were very nice and helpful. The room was very comfortable and clean. The breakfast was very good with lots of breakfast items to select from. My hot breakfast was delicious. Thank you for being pet friendly. We will be staying here again.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Paul 37099 Property front desk Best Western Greentree Inn & Suites

We stay for 3 nights room was Cleaned and good customer service ; we enjoy our stay had no issues; the price was great the indoor pool was available so the kids had fun specially when it was warm and weather was a little bit cold.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We hope to see you again.

A little difficult to get to at first but ok once you understand the roads. Older facility but the mini suite was very clean and quiet. Close to everything and complimentary breakfast was quite good with many options. Staff was super friendly and helpful. Would stay again.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Hello JoeTrish, Thank you for choosing to stay with us and for your wonderful feedback. We are absolutely delighted to hear you had a wonderful stay at our hotel. Looking forward to host you again soon. Thanks, Best Western Greentree Inn & Suites

Nice room. Front desk very helpful with as lol requests. Pool was nice but a little cold. Breakfast was sufficient. Fitness room had weight machine, treadmill, stepper, bike. Rooms are only cleaned after you leave but all supplies easily obtained at front desk so it is not a big deal.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Hello Dear Guest, Thank you for your wonderful feedback. We are excited to hear that you had a pleasant stay at our property with your family. We are looking forward to providing you with a superior experience in your future stay with us and hosting you soon. Thanks, Paul, Best Western Greentree Inn & Suites

We stayed twice over thanksgiving holiday on the way to and from Texas. Ask for the third floor if you are not a pet person and the rooms are great for the money! We had no problems and the hotel lobby and breakfast area were very clean and the staff was friendly both stays. We would definitely stop again, for the money this is hard to beat with breakfast and a pool.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Hello Dear Guest, Thank you for your wonderful feedback. We are excited to hear that you had a pleasant stay at our property with your family. We are looking forward to providing you with a superior experience in your future stay with us and hosting you soon. Thanks, Paul, Best Western Greentree Inn & Suites

The desk clerk was very patient and helpful also considerate of our stay he did offer us a room non pet room our second stay overall it's not a motel too stay more than one night at unless u have too!!!!

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Hello Andrea, Thank you for your feedback, Sorry to hear your experience wasnt the best. We would like to provide you a better experience during your next visit, Thanks, Best Western Greentree Inn & Suites

My online reservation had not gone through. The person checking me in searched a few booking sites to see if I had booked on any of them. Then he gave me the lowest price he found. Very friendly and helpful. The hotel was clean ... the breakfast was great and the price was very affordable for what I got. I highly recommend this hotel for those looking for economy without having to give up comfort and ease.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your comments. We hope that you will stay with us again.

The staff was friendly and helpful, especially, Bhavik Bhatt. We were traveling from Arkansas to meet with family members. Bhavik was really nice and always asked if he could help us with anything. We did sleep in and weren't bothered by the housekeeping syaff.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your comments. We hope that you will stay with us again.

This was a great place to stay. Convenient to most anything and the staff was great. We came to visit family for a few days and was very pleased with the room and amenities. Will definitely stay there our next visit.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
We are so delighted to hear that you had such a pleasant stay. We would love to host you soon. Thanks, Best Western Greentree Inn & Suites.

This hotel is very clean, the room was very comfortable and spacious, great amenities great breakfast and extremely friendly staff. very clean and nice looking lobby and the outside of hotel looked very nice and i loved the LED lights on the columns.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you very much for your wonderful feedback. We highly appreciate hearing back from our guest and it's very delighting to hear you had an enjoyable stay. We would love to host you again very soon. Thanks, Best Western Greentree Inn & Suites.

This was one of the nicest rooms we have ever stayed in anywhere. Third floor has bathtubs which I enjoy and it was extremely clean and the beds were very comfortable rooms were spacious and had absolutely no problems with anything. Also was very happy that this hotel accepted our kitten with a $20 deposit

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, We are absolutely delighted to hear you enjoyed your stay with us. It has been a pleasure to host you and the kitten. Your feedback helps in providing better service to our guests so we thank you for your time. Looking forward to host you in near future. Thanks, Best Western Greentree Inn & Suites.

it is ok for the money nothing fancy small breakfast area food was hot pool was nice supposed to have pool towels did not i used stay here alot but if you want clean and good for the money it is close to things to shop or what you need

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you for your wonderful feedback AJ. We look forward to hosting you again soon. Thanks, BestWestern Greentree Inn & Suites, Moore OK.

I've agonized over this review - it's not my business to "ruin" someone's reputation, and this hotel has a lot of good reviews, which is why we chose it. However, be cautious. We arrived late to this hotel, got all our bags and items up to the room for our extended stay, only to discover that neither bed had clean bedding. There was blood and makeup, dirt and grime on sheets, pillows, and coverlets. Absolutely unacceptable for a stay at a Best Western. The ONLY reason we ended up staying was that Morgan, who was working the front desk as customer service, and Jennifer, part of the housekeeping team who was OFF at the time and came back on shift to help, personally went into our room and changed all bedding. They both went above and beyond to earn our business; had it not been for Morgan, we would have turned around and left. This hotel has a nice small pool that's perfect for splashing kids, a decent laundry facility (though it takes two or three rounds to dry a small load of clothes; be prepared time-wise), and a simple breakfast in the mornings. Nothing fancy, just basic cereal, oatmeals, fruit (that looked a bit sad) and a shared milk carafe in the fridge (hello, COVID??). Their blueberry glazed donuts were great one morning, and we really liked the microwave breakfast burritos another morning. The microwave turntable did not spin, and the fridge drawer was so disgusting we removed it and put it on the floor for the duration of our stay. Bhavik was friendly and cheerful and joked with our teenage son during check-in, and was happy to provide extra towels, and anything else we needed. I'd say be cautious if you stay here, and make sure that the room is clean before you settle in. That's just unacceptable. Kudos to the team for fixing the problem quickly and kindly.

Staff was awesome. They know how to give the best customer service. Well maintained building and grounds and parking lot. Felt safe inside and outside the building. One mechanical issue with a window that wouldn't close. Staff was right on top of it. Exceeded my expectations. I will definitely be back to this hotel within the month.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your comments on Trip Advisor, it is our pleasure to provide a service to you. We hope to see you again.

The room was nice and handicap accessible bathroom was great. If it had a handheld shower head it would have been better. Wish the bed had normal pillows instead of those little ones. The room was clean and smelled clean. The a/c was cold and the front desk was very helpful and even brought me a blanket has my husband kept the room at 69 & I froze!

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Hello Shannon, Thank you for choosing us for your stay and providing us with such a wonderful feedback. We are always working towards improving the guest experience and we're glad to have provided you with such an experience. Looking forward to seeing you and hosting you soon. Thanks, BestWestern Greentree Inn & Suites, Moore OK.

Pool was freezing. The double room I had the AC was only where the bed was and not in the living space. Bed room freezing living space hotter then hell. The wait time to check in was terrible only one persona at the desk taking forever with just one customer. I stay at Drury Inn wanted to try something new but should have stayed with my usual can't go wrong there. Oh and the entire place smelt like marijuana for the two days I was there discussing!

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
I am so sorry that we did not meet your expectations.

We stayed 2 days, with this hot weather their indoor pool was perfect. My daughter loves their pool. The entire staff is amazing. Always kind and courteous. The rooms are clean. Check-in and checkouts are quick.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We hope to see you again.

Check-In was fast and friendly. Room was clean and comfortable and well maintained. Good mattress in our room, bedding was fine. Didn't do the breakfast, fast food, oatmeal and fruit. Internet was unsecured so used cellular data instead. We actually prefer the warm colors and decor to the cold and grey decor at the Best Western Plus in Moore. Would definitely recommend this property and will stay here again. Get a room furthest away from the interstate.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. We hope to see you again.

The “manager” refused to give my deposit back because the room had been “smoked in”. I was accused of smoking/vaping in the room. The “manager” could provide no proof other than “she has asthma and knows what smoke is”. Even though she said herself it did not smell like smoke, but she couldn't tell if a lot of perfume was sprayed or if it was marijuana.. (There's a big difference..) My wife and I can be seen going outside multiple times to smoke cigarettes. However the smoke detector NEVER went off but, it was sooo smokey she kept MY MONEY.. I asked to speak with her supervisor and she refused to give me any contact information. Instead saying I have to return Monday to speak with anyone. Even though I have to travel an HOUR to speak with her supervisor. I will be there to get MY MONEY back. I will NEVER return as long as she is employed here. My wife and I have stayed here 8 or 9 times in the past two months with no incidents. I refuse to spend my money somewhere I'm disrespected and accused of something with absolutely no proof. The gentleman that works the front desk overnight is very polite and is great at his job. He knows how to treat customers with respect. He deserves a promotion and a raise.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
I am so sorry that we did not meet your expectations. We will strive to work on the issues that you encountered.

The beds were very hard and uncomfortable and it was impossible to get and keep the room at a comfortable temperature. The Staff was friendly and helpful at both check in and check out. Limited breakfast due to Covid was more of a snack.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. We hope to see you again.

It's a great place to stay, always clean and staff is great. It has the needed amenities with a pool and fitness center, and the rates are good. Close to restaurants and just a few minutes from downtown Okc.

Hope Fuell, Marketing at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We hope to see you again.

Overall very good, pet friendly hotel. Internet and cable was out but that was due to a local ice storm. Very affordable even with the pet payment. Close to many eating options as well as downtown. Highly recommend.

This hotel exceeded my expectations in many ways. The staff was efficient and friendly. The room was excellent and clean. All in all the best night if my 20 day trip. I would definitely stay here again if I were in the area.

paul patel, General Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. We hope to see you again.

Wonderful experience and plenty of room to spread out and enjoy our visit! We were in town for a softball tournament and we so excited when we walked in and saw how much space we had. Two closets, a large bathroom, sitting area, frig, desk, etc. LOVED IT!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We are always glad to work with the softball teams in the surrounding area. We hope to see you again.

Best Western GreenTree Inn is a very clean with very nice hotel staff very nice. I always stay here when passing through, on the way to Montana, which is at least once a year. Great value and rooms are nice size.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We look forward to seeing you each year.

I would definitely stay here again! Staff was friendly. Breakfast was good. The beds comfortable. Room was very clean. My children loved the indoor pool. Very accommodating. I would definitely stay here again!

Best Western Plus will be the only hotel I use going forward. You know exactly what you're getting with BWP. The night before in Houston I stayed at a chain hotel that was just terrible in appearance and cleanliness. No more hoping a hotel is exactly what I expect in the future. BWP has won my loyalty.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We here at BW do value our customers. We hope to see you again.

Very nice stay. All staff was polite, professional and kind. Would recommend this hotel to all my family and friends. Grandbaby loved using the heated pool. Breakfast was very good and was served for a reasonable time.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review of our property. We hope to see you again soon.

This is the only place I will stay in OKC area while visiting family. My sister and I have family in the area, so we stay here 6-10 nights a year. The staff is very accommodating. Check in and express check out are very easy. The rooms are very clean.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We hope to see you again.

We usually stay here due to the easy access. The last few times we've stayed the floors were dirty and the remote didn't work. They recently had a remodel on the exterior but the rooms are the same. Could use some new carpet in the rooms.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for your review. I am sorry that you had issues with your remote, we would have been happy to replace it for you.

Have stayed at this property many times in the past and will in the future. Moderately priced, Caring and helpful staff., clean rooms Breakfast was very good. II have been a loyal Best Western member for a long time. 'll be back

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We so appreciate our repeat customers, and enjoy seeing them again. Hope to see you soon.

Excellent value Perks: clean room, large suite, safe, secure parking lot with ample lighting, pet friendly, delicious breakfast with several dietary options, fast wife, conveniently located off I-35 with a number of restaurants close by. My only qualms were there was recycle bin available in the dining room to dispose of all the plastic eating utensils, the coffee in the bedroom and at breakfast was weak and watery, and I wasn't crazy about the orange and brown decor. However, it was clean and had been updated in recent years. It was not an old brown and orange from decades ago. It was newer, just not my preference. I highly recommend this hotel for its value, cleanliness and security. It is not luxury but excellent value.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review, on our property. We hope to see you again.

Traveling from Albuquerque to Springfield, MO, my wife and I elected to stay at the Best Western in Moore for a couple nights. Now granted, it's not the Waldorf Astoria, but the price cannot be beat. The staff was more than helpful and pleasant when we called about accommodations. A super nice lady named Bi-Bi(?)helped us find a third floor suite because we are light sleepers. She went beyond expectations to honor our request. Even the general breakfast items seemed better than normal. Would we stay there again? You bet!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. We are all ways happy when our customers are happy. We hope that we see you many more times.

don't judge the hotel by the outside because it is being updated on outside. Room was nice but had a order to it when you first entered the room. We had a king bed no smoking room - but sure smelled like someone had smoked in the room. But it went away. Could of been because the room was closed for a while.

Pros: bed comfortable, basic breakfast, clean. Nice tv. Large suites, large fridge. Cons: dated and dark Interior. As of now only exterior is being updated..so this could pull in unsusscepting travelers expecting modern rooms. Linen and towels worn and abused. Bathroom is split. With shower stall and no tub and toilet in small cubicle. Overall stay was fine and uneventful

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for your review. We hope to see you again.

The hotel is undergoing renovations but it wasn't too much of an issue. The hotel staff are excellent. There was an odor in the room when we checked in but it dissipated in while the A/C ran. The A/C was not on when we checked in. I would stay here again.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review of our property. We hope to see you again soon.

We have stayed here every summer on our annual road trip for the past 10 years. The pet friendly policy is what hooked us. Motel is usually clean and very convenient for a break from the road. Pool is great if you have young children. This trip I had a few complaints- the carpet had not been vacuumed in our room and the hallway could have used it too. The back parking lot was kind of trashy and the ashtray right by the entrance is disgusting. Also, it would be nice to have a pet waste station or at least a reminder for owners to pick up after their pets. Overall it's a good place for a one night stay, but it could go downhill quickly if they are not careful. All the staff were friendly and professional.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review. I will be addressing all of the issues which you encountered. And we hope to see you again soon.

The hotel and its staff make sure you feel welcomed and comfortable from the moment you walk in the front door to the minute you leave. The pool was perfect for young kids, as it doesn't get deeper than 4 feet. Breakfast was hot. Housekeeping was fast, and they went above and beyond when my son got sick. You can tell that the employees care about their guests.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review of our property. We hope that you will stay with us again, when you are in the area.

The room was clean great water pressure in the shower. The hotel is located near several places to eat. Instead of sending housekeeping unannounced the front desk called to see if I would like service. This was very thoughtful as I had a sleeping toddler that was not disturbed.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Adviser. We hope to see you again soon.

When traveling on IH 35, you want to get home & get good rest on your way. This is your best stop. The hotel is very accessible from highway, service is great & rooms are wonderful. Give Toby Keith's hometown & this Best Western the chance it definitely has earned.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your comments. We are glad that we were able to meet your expectations. We hope to see you again soon.

The customer service was fabulous, but this property is old and definitely feels it. I was less than impressed by the gummy bear left in my bed by a previous guest as well as by the morsel of food (?) that was on the floor at the foot of the bed. Neither of these complaints were worth mentioning to guest services, but it's the small things that leave an impression. This hotel is just okay. Also, the sink area is located outside of the room where the toilet and shower are located, which I found to be unusual. I'm not saying "don't stay here," but definitely don't pay a premium price to do so.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
I am so sorry that you had issues with your room. I will be sure and address this with the proper departments. We would like for you to give us another chance.

We were in Moore for a family issue and chose the Best Western on Main and we do not regret our decision. Very clean, accommodating and friendly! We were greeted warmly and offered coffee, etc., when we checked in. Our room was clean, comfortable and quiet. The pool was great!!! We were there for 4 days and the breakfast was always hot and good, the coffee was good and I am a coffee snob...........Sam and Sonny went out of their way to make sure we were comfortable and had everything we needed and offered suggestions for getting around traffic, etc. We will definitely call them first on our next trip there!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. -Thank You!!

Everything Was Great!! Also Morning Front Desk Guy was awesome and helpful all the time. Will Stay Again when i back in town.Also Breakfast ,Pool ,Internet were Great too. Best western is great -Thank You!!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.-Thank You!!

Excellent central location. Easy on off to 35. Close to several restaurants for cheap eats. Close enough to downtown area if you have a car. Clean room. Wonderful staff. Safe and secure premises. Pool to entertain the kids

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review of our property. We hope to see you again when you are in our area.

Our experience at this hotel was wonderful. The staff does a great job and are very attentive. We would recommend this hotel and will stay there again. Sonny made our reservations and he made sure everything was taken care of prior to our arrival.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review of our property. We will be sure and share your comments with Sonny. And we hope to see you again soon.

Excellent central location. Easy on off to 35. Close to several restaurants for cheap eats. Close enough to downtown area if you have a car. Clean room. Wonderful staff. Safe and secure premises. Pool to entertain the kids.

This hotel was a great value. Everything was spotless and staff were solicitous about any questions or problems needing to be resolved (we had none). The location right off I-35 made it handy to access stores and restaurants. We would come here again next time we're in OK.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. We look forward to seeing you again.

Staff was very helpful, nice and professional. The room that I was in had a torn curtain and some one had written their name on a lampshade. (Some guest really don't respect other people's property).Some of the towels that were in the room were stained with what looked like blood but the lady on shift promised that it was make up that some of the guest use and how hard that make-up was to get out. My issue with this is that some of the staff was aware of the tear in the curtain and the name on the lampshade. I was told by the dayshiftofessional. The room had a tear in the cur person that they were waiting for the new items. The hotel was not full so why put some one in a room that you know has issues? If I had never stayed at this hotel I may be inclined not to return. I have stayed at this hotel on several occasions and the rooms have always been impeccable.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. I am sorry that there were issues with the room that you were in. Please feel assured that I will look into the issues that you encountered. Thank you for staying with us, and we hope to see you again.

Pleased with the room, except that it didn't seem the heat could keep up with the very low temps outside. Fortunately, they had an extra blanket in the closet, but I needed more. I kept waking up with cold feet, (inspite of my wearing socks) so could not get a restful night of sleep. How disappointing. The breakfast, however, was quite good.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. I am sorry that the heating had a hard time heating the room. I will check on the heater my self. We hope to see you again soon.

Bed wasnt clean. They aren't thorough when they clean under the bed. There were candies showed by the wood frame. Main desk wasn nice, the lady was hesitant to give us pool towels. Has to ask for soap

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
I am so sorry that you had issues with our staff. Please be assured that I will be going over this issue with my staff. We hope that you will give us another try.

My wife and I have stayed here before and there seems to have been some overall improvement, rooms were very comfortable and clean, price was just right and the breakfast was perfect for getting our morning started. Steve Best Western staff was attentive.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your review on our hotel, and we do our best to provide every guest with the same service. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (405)912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We found this Best Western to be Very Nice! Staff are friendly and helpful. We were a party of 5 adults,we checked into 2 rooms! Rooms were clean and comfortable. Places to eat are nearby. Continental breakfast bar was quite good! I would consider this place to stay at again in the future!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your review on our hotel, and we do our best to provide every guest with the same service. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (405)912-8882.

Had the quickest and most pleasant check in experience. My room was fine. Bed and pillows were fine. Breakfast was ok, no bananas. The pool was good too except it needed to be a little bit warmer. Good parking and easy to find as it was on the feeder to the interstate. Would stay here again.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Spent 2 nights and this hotel has among the most comfortable beds we have had in a hotel. They were soft but supportive. Continental breakfast was better than most with good tasting high fiber cereal, cooked eggs that varied daily. Fitness room adequate but no weights available. Hotel service quite good. Highly recommend for medium priced hotel.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your review on our hotel, and we do our best to provide every guest with the same service. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (405)912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

the best western greentree inn and suites is a very affordable comfortable hotel close to everything , especially if you are going to be doing something at OU. The town of Moore is very pretty and clean with lots of stuff to do and see.

paul_2700, Front Office Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We thank you for your review on our hotel, and we do our best to provide every guest with the same service. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (405)912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

This was the 4th Best Western we stayed in in 5 days and unfortunately was the worst of the bunch. We were a family of 4 with 2 small children & stayed 2 nights. Pros - clean enough, friendly staff, decent breakfast, big rooms Cons - room decor dated. NO outlets anywhere near beds. Torn curtainin room. Wi-fi slow & spotty in our room. Tile around the pool as well as in our room by the bathroom were very slippery when wet. My family slipped several times while just walking, not running. No hot tub in pool area. Housecleaning could use more attention to detail. One of the mirrors in our room had a streaked haze on it when I arrived that came right off with a dry towel. I found an unchewed but open piece of gum on the closet floor. The 2nd night we found 2 separate wads of hair floating in the pool. There was a sign in the lobby explaining that due to rennovations not all rooms had a bath tub. (Ours didn't). I tried to ask 2 different staff about the rennovations hoping they would address some of my complaints above. However, neither staff seemed to know anything about the rennovations. Not sure if this means they weren't trained well enough or if the rennovations aren't really happening. Would I stay here again? Maybe.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
I am so sorry that you had some issues when you stayed with us. Please feel assured that all of the issues that you mentioned will be addressed with the proper department heads. We hope that you will give us another try, so we can prove that we have improved on the issues.

This is going to be our "go-to" location when we are travelling through the OKC area. The staff behind the counter are great - very friendly and knowledgeable about the area. They made sure the honored our request for a ground floor room or near the elevator. The room itself was very large with a bed with perfect firmness. The shower had good pressure and it was nice just to be able to walk into it without having to climb over a tub.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your review on Trip Advisor. We are here to accommodate our guest, and it is good to hear that we accomplished this. We hope to see you again soon.

The rooms are nice and the price is good. If I need to go to Oklahoma City I always make my reservations at the Greentree Best Western Motel. The motel is convienent to work out of for anywhere in Oklahoma City.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your nice review, our customers mean the world to us. And we are here to meet your expectations. We hope to see you again soon.

We didn't have a reservation before arriving at this hotel. However, the staff was very friendly in helping us choose the size room that would be right for our family of five. We ended up getting the suite. The set up was perfect as there was a door that divided a living room with desk and sofa (that made into a bed) from the rest of the room that has twin beds and a bathroom. Both rooms had a TV, and there were even two sinks—one outside the shower room and one inside the shower room. The staff gave us a courtesy call about 10 minutes after we arrived in our room to be sure that everything was ok. We slept peacefully and enjoyed the breakfast. There was a pool, but we didn't have time to use it as it didn't open until 10:00 in the morning and checkout was at 11:00 am. Overall it was a great place to stay!

paul_2700, Owner at Best Western Greentree Inn & Suites, responded to this review
Thank you so much for your nice review of our property. We at Best Western strive to make each customers stay a pleasant one. And it is good to hear that we were able to do that for you and your family. We hope to see you again, on your next trip to Oklahoma City.

Highly recommend staying here. The room was very clean, comfortable and reasonably priced. It is conveniently located - right off the interstate but had no traffic noise and was very quiet. The staff was extremely friendly and helpful. Very pleasant stay here.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you very much for your review on Trip Advisor. We value you as a customer, and are pleased that your stay was pleasant. And we hope to see you again.

I like the beds at the best western plus better , other wise it was a good quiet stay. I'm not very wordy person so this is just to make the count of characters. stayed 3 days ,good price , join the rewards program .

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review your stay at our hotel. I am glad to hear that your overall experience was positive and we look forward to seeing you again in the near future. Thank you again. Denice Mgr.

We needed a hotel for OU graduation weekend but didn't want to pay inflated Norman prices. This was everything we wanted and more - not only a great price, but our room was an "extended suite" so we had what we referred to as the "party room" where our family could all meet at night. The rooms were clean, the beds were awesome, the bathroom was clean and ready. Breakfast was good and the staff greeted us every time we came in or went back out. Thank you for helping to make this a weekend that we will always cherish.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for the giving us a perfect rating and the great review. I am so glad to hear that you enjoyed your stay and that you could use your room as your families party room. Looking forward to seeing you again when you are in the area. Thank you again. Denice, Mgr.

I have no idea how this got an award of excellence or why there are so many good reviews. This was one of the most horrible Best Westerns in which I have ever stayed. The room was clean and the breakfast was good. But that was it. (1) The night auditor made a mistake on my bill and ended up putting two different charges on my bill for one night. He was rude and refused to fix my bill. I had to wait for the manager to come in and fix my bill. However, because the manager was nice and offered me a discount and there was severe weather expected, I opted to stay for another night. (2) The guest computers did not always work and nobody seemed to care about fixing them. (3) Some of the clerks were downright unfriendly. (4) This is the most serious. There was a tornado warning and my tornado tracker on my I-Phone showed the tornado headed right toward Moore! Thankfully, it changed direction and hit Norman instead. However, the clerk did not seem to care about getting everyone to safety. She had no idea where it was going to hit. NEVER AGAIN.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to let us know about your concerns. I apologize for the inconvenience you experienced during your stay. I will be discussing this situation with my staff to ensure it is not repeated. Our goal is to provide a level of service that makes every guest happy. We are truly sorry for the error and the inconvenience. Thank You, Denice

The Greentree Inn Best Western Motel in Moore, OK IS one of the best Best Western motels and we are diamond members of the Best Western brand and have stayed in many B/W motels. It is clean, well run, with helpful staff, and good, clean breakfasts. The location is between Oklahoma City and Norman and surrounded by many restaurants and fast food places. The room was also clean with very comfortable beds.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for the 5 star rating you gave regarding your stay with us. We are very glad you enjoyed your stay and I can assure you that your great comments will be passed on to the staff. We look forward to seeing you again soon. Thank You. Denice, Mgr.

I travel to OKC area on business several times per week. I always stay at this hotel. It is reasonably priced, quiet, great location, and the rooms are always very clean. Being a frequent guest I have stayed in different rooms and they are always similar, which I love. The breakfast is good, and they also have a workout room and a pool. But despite all of these things I must say that my favorite thing about this hotel is the staff. The manager, can't remember her name, is always very friendly and makes me feel welcome. The first time I stayed I actually asked her if my laundry would be ok in the dryer for a bit if I went to my room(there is a guest washer and dryer room fairly close to the front desk). She offered to call my room when it was done so that I didn't have to worry about it. I thought that was very kind but the kicker is that when She called me and I went down to pick it up, she had folded it all for me!! From then on this was my spot. The only other staff member that I have dealt with is a young gentleman who works evenings at the front and he is always very polite and professional as well. Highly recommend this place!!!

paul_2700, Owner at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you very much for the great review and the wonderful comments you gave about your stay and our staff. They will be passed on to them. Thank you again and we do look forward to your next visit. Thank You. Paul, Mgr.

My wife and I traveled from Arizona to OK City and Tulsa recently to visit a number of museums. We had never been to Oklahoma before so we relied heavily in TripAdvisor data. We settled on Best Western Greentree because it was a great value for the money, especially with a full breakfast. While Moore is a suburb of OK City, it's just off I-35 and you can reach downtown OK City pretty quickly and there are a myriad of restaurants nearby. There's even a Sam's Club just a few miles away with its great gas prices for members. it's also just 4 miles from the excellent Museum of Osteology, which was one of our destinations. We stayed two separate nights book-ended around our two days in Tulsa and had different rooms. Each time our room was clean, spacious, and quiet. Everything worked as ordered in the room. The front desk employees were friendly and knowledgeable and answered any questions we had about the area. The full breakfast was excellent, with scrambled eggs, sausage links, delicious biscuits and gravy, cereal, fruit, and of course, make your own waffles. The coffee was the best we had at any hotel during our travels. The juice dispenser was fully operational and featured three different juices. In conclusion, we heartily recommend this hotel to anyone traveling to the OK City area as you are getting great value for the money paid.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for your wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Thank You. Denice Mgr.

We stayed for one night to attend a concert nearby. The hotel is very clean and well maintained. They even keep the parking lot very clean which is unusual for many hotels. The staff are very friendly, helpful, and actually knowledge of the area. The deluxe hot breakfast was very good with one exception. When you reconstitute powdered eggs they really need to be beaten for some time or else they are gritty. They had bacon, sausage, biscuits & gravy, waffles, and all the other breakfast goodies. Everything worked well in the rooms. The fridge is probably a little bigger than most but the coffee maker is one that just makes a single cup. Some of us need more coffee than that, but there will be more in the breakfast room. There is a work out room and indoor pool that is a nice size.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you very much for your positive review and for choosing our hotel. We look forward to seeing you again in the near future. Thank You. Denice, Mgr.

so very nice and so helpful and really pet friendly. had grassy area for dog, was close to a nice variety of restaurants and gas stations, easy access off the highway. Will stay here at this hotel again on return trip.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you very much for taking the time to complete the survey of your stay at our hotel. We are very happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Thank you, Denice, Mgr

Great place to stay near Oklahoma City, OK. Excellent staff and nice rooms. Great breakfast and good coffee! Convenient to Norman and to Oklahoma City. We request a handicap accessible room and the local reservations staff makes sure we get it. We always enjoy staying there.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to review your hotel stay. We look forward to seeing you when you are in the area. Thank you, Denice Mgr.

Very good experience and impression. No complaints, other than breakfast biscuits were hard. Front desk staff was very helpful, courteous, and friendly. Location was good and checkout was quick and easy.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you very much for taking the time to review our hotel. We hope that you will stay with us again.

Our entire experience at the hotel from check in-breakfast-rooms-amenities were excellent! We come to Moore 2/3 times a year and with no doubt select this hotel. certainly will do again. would highly recommend to anyone coming to Moore OK.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I am delighted that our staff made your stay pleasant and that you would recommend our hotel to travelers. We do take pride in catering to our guests' needs the best way we can. We look forward to seeing you again in the near future. Denice, Mgr

The staff on check in and check out were very nice professional and attentive. This is a very clean and quite hotel. This is my second stay and I have enjoyed it each time. p.s. the pillows are awesome!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Guest, Thank you for staying with us again. I'm glad to hear that our staff and service met your needs and expectations. I look forward to your next visit. Thank You.

A relative suggested we stay at this property. Hesitatingly, I agreed as I think of Best Western in the same category as Motel 6. After our stay, I wasn't far off in my assessment - it's a low level property not worth the price we paid. The smoke detector was covered with tape, likely left over from a room painting sometime in the past. If I'd have called the fire dept. about this, there very likely would have been fines levied. Every day the bathroom was left in different condition - sometimes with a bathmat, sometimes not. Sometimes with a rubber shower mat, sometimes not. Sometimes with the proper mix of shampoo, lotion etc., sometimes just all shampoo. The room appeared clean at first glance, but upon a little closer look there were a number of water & beer bottle caps on the floor just out of normal vacuum reach. A quick look behind the one chair in the room & the lack of attention to cleaning was very evident. The elevator seems to be hanging up on something on the 2nd floor & made a concerning sound every time we used it - until we decided to use the stairs & avoid the fearful elevator... The one & only redeeming thing I can think of about the property was the desk person, Danielle. She was an absolute delight greeting us when we came in & saying have a good time when we would leave. She asked if we needed any suggestions on eating locations, & chatted with us the one time we ate the "complimentary" breakfast. Why she is working at a Best Western is a mystery - she has the customer service skills I experience at much higher quality hotels like Omni, Hyatt Regency, Hilton etc. In summary, I expected much better based on my relative's recommendation, & reviews I read online. How it got 4 stars is a mystery - I feel they are inaccurate & quite inflated.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We are very sorry to hear that your stay at the hotel was not up to your satisfaction. Please note that the information has been given to the appropriate people. I will personally supervise that all your comments will be addressed and everything will be in order on your next visit.

Very pleased with this hotel and will stay there again. Room very comfortable. Good location near Norman, easily accessible from Highway. Breakfast was good. Beds were soft. Nice folks at check in and check out. Just overall nice!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

I Like the Hotel and Staff the Breakfast was Fresh Hot and Good. We was even late for Breakfast and they still had fresh food that was Hot! The Hotel was Clean and the Beds was Comfortable. We also Enjoyed the Shower .

paul_2700, General Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

First off I want to say Danielle was wonderful! She was very helpful in getting us a room at the last minute. Our room and bed, very comfortable! Everything looked and smelled clean and fresh. Breakfast was very good. We will be back again!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Reasonable price, friendly staff and clean rooms. Bathroom is not the best, small and no tub. location is nice and close to other restaurants and grocery stores. I will not hesitate to recommend this hotel to others.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We have stayed here before, but this time the property looked and felt a little run down. The breakfast was also really low quality with powdered eggs, bad coffee and no option of boiled eggs instead of powdered.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-912-8882

We stayed here both on our way down to Texas and our way back. Both times we were pleased with the experience. The rooms were large, the bed was comfortable, the shower was good, the staff was great and the breakfast was as advertised. All at a very reasonable price. We have found our halfway point to Texas.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.

Was pleasantly surprised by the quality of the Hotel for the price paid. It is well located if working in the Moore area. It was less than a mile to the office I was working at while there. I will stay here again when working out of the Moore office or any other time I have a reason to stay in the south Oklahoma City area.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank You for staying at Best western in Moore, and Taking Time Out and Give us review. We Appreciate Your Business and see you soon.

A typical Best Western Hotel with excellent accommodations and excellent staff providing great service. Convenient to Interstate 35 with easy access to restaurants and shopping. Comfortable room and great bed.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for the wonderful response and we enjoy hearing that the staff took excellant care you while away from home, we hope to see you again real soon.

This hotel is great if your looking for a place to get a few hours rest. However you'll want to ask for a room on the west side of the hotel away from the highway. The traffic noise is a bit loud otherwise. The beds are ok. They are not super soft but they are defiantly not as hard as others I've slept on. Breakfast is "OK" again nothing special but if your hungry it does the job.

This hotel is clean, friendly, and the location is great for my conference. The staff were so friendly and courteous, also helpful. The continental breakfast was a large variety of food for just about anyone.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know how we are doing and we appreciate your business. Hope to see you again soon.

I've stayed here a number of times since it was built when I visit the OKC area, but my past 3 visits have had issues. None major, but annoying things. The side door wouldn't work with room key which required me to have to walk all the way around the building with luggage to get to my room that was just steps away from side door...why didn't desk clerk tell me this in advance, the maintenance person told me they knew about it! The chair at desk was broke, so you almost slid out into the floor when you sat down, the breakfast the last two times was not very warm, cold eggs and the meat was cold! Very disappointed over my past experiences with Best Western.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know how we are doing and where we need some improvements. We hope you give us another opportunity to show you our best.

The lady at the desk was very helpful and friendly. The room was great. The location was in a very convenient location and simple to get there. The beds were very good and slept good. The room was in very good shape.

Bed was very comfortable. The staff was very helpful. Check out process was very quick. Breakfast tomorrow also very good. I would stay here again. I felt secure in this location. They had a very nice indoor pool, although I did not get to use it. The price I paid for this room was very reasonable.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for the wonderful comments and we can't wait to see you again.

Stay somewhere else! Hard to get to! Rooms were dirty! Carpets in rooms were dirty. Location was a little sketchy. Breakfast was terrible. Side door was supposed to be locked so you needed a room key to enter and the door pulled right open! Spoke to front desk about wrong address on their website! Pool looked so dirty that we did not let our kids get into it, even though we picked it online due to the indoor pool. Bathrooms were so gross, grout work was moldy and toilets kept clogging for some reason.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for letting us know about your recent stay and we hope you will give another chance to show you that this is not typical. We strive to make your experience a great one each time, we apologize that we did not live up to your and our high expectations.

I was in Moore Okla. for a family member funeral. The staff here went above and beyond to help me with my dog Pearl. this was the first time staying with her in a hotel. My dog is 7 years old and loves to be around people so when she hears them she feels she needs to be right in the middle of it all. I went to the funeral and was gone for two hours and when my dog heard neighbors she started to bark. the staff got her and let her hang out in the lobby in her kennal and even took her outside, when I pulled up to hotel my dog was very happy and content..

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
We love going the extra mile and hope to see you the next time for a relaxing get away. Thank you.

Hotel staff is not truthful when booking rooms directly with the hotel. Was told that they would match the booking sites pricing but tripled it on the actual bill. Under cooked breakfast, Hot rooms, Low water pressure, Rude workers, and Extremely hard to get to.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for sending the email with more detail and we appreciate you giving us another chance to show you we can deliver a wonderful experience. See you again soon.

Clean, friendly welcoming. Just the way weary travelers expect. The room and beds were very comfortable the breakfast was area was clean and welcoming. Fresh water with a little lime and lemon the lobby was a welcome touch. The staff was very helpful and tolerant of my teenagers in the pool. They kindly and gently reminded them of the hours and gave them a couple minuets to exit.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to tell us about your wonderful experience at our hotel, see you again soon.

Everything from check in to check out was great. Breakfast was okay but because of the air conditioning it got cold fast. Rooms clean and beds had plenty of "soft" pillows. Wish they had included at least one firmer pillow. The indoor pool was COLD and could not use. This is our only complaint

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know how we are doing, we apologize that we did not live up to your expectations. We strive ourselves on delivering excellent experiences for your stay.

My son and I stayed here 2 nights for a baseball tournament. The staff was always friendly and inviting and the room was clean and comfortable. easy access to the highway and lots of foods choices nearby. I would recommend this hotel and would gladly stay here again!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for letting us know about your recent visit to our property and can't to see you guys the next he has a game.

I have stayed at this hotel before and as the times before it still is a nice hotel. I enjoyed my stay. Rooms are always clean. Staff is always pleasant and very helpful. My grand daughter couldn't get enough of the pool. I always enjoy the breakfast.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for the wonderful comments and we strive to make your stay a great experience each and every time.

I was there for my mothers funeral, everyone was very nice and helpful when we needed extra towels, everything was clean, my daughter has to sleep on the pullout sofa which she said was not comfortable she could feel the springs through the mattress, our bed was great no problems, I would definitely stay there again.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for letting us know how we are doing even while you were here during your families time of healing. We hope to see you next time if you are in our area.

I so appreciate the clean environment and good clean smell. hotel staff needs to be more informative as I was not told anything about a breakfast being offered. beds are comfortable. Overall I look for a clean room and it was clean

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for the nice comments and we hope to see you the next time you are in our area

The Best Western in Moore, OK is very comfortable, exceptionally clean and has a pool, equipment room and internet service. It offers a complimentary breakfast and a very friendly, welcoming staff. They also offer handicapped rooms with a roll-in shower, if needed.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for the great comments and we can't wait to see you next time you are in our area.

Although there was a change in some of the staff at this BW, the new owners have kept the high standard that was built by the previous owners. The staff was friendly & helpful. The room was clean, cool, and comfortable. The internet speed was fast enough for streaming movies, checking email, & Skyping with family members. This BW is located close enough to get to any of the areas of fun in the Oklahoma City Metro area!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for the wonderful comments, we want you to feel at home each time you visit us. We will continue to make your stay the best experience now and in the future. Again thank you and see you again soon.

Everything was great, except the ice maker was in the hall across from our room. Not what we wanted to hear at 6 a.m. on a Sat. What was worse, were the people carrying on conversation, in the process.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for letting us know about the noise from this area and how it effected your stay, we appreciate the feed back to help us make I,provements.

We were there for a dance contest and the hotel was just where we wanted to be. The breakfast was just the regular motel breakfast, but it was very good! I did think the hotel was kind if expensive for what it was. A room, beds and breakfast. the staff was very helpful and sweet.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know about your recent stay, we try hard to make every stay a great experience.

This was the best room of our trip, Very clean and attractive, service was excellent. Beds and pillows were comfortable. Price was great, a very good value. Amenities were very good. There were plenty of mirrors and lamps, as well as outlets. refrigerator, microwave, coffee maker and iron worked well, and ironing board was full size. Good hot breakfast. I will stay at Best Western again.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know how much you enjoyed your recent visit to our property and can't wait to see you the next time.

When I checked in at 5:15pm, I was told they weren't sure if my room was cleaned yet...after making a call, & while quietly fussing at the person on the phone & walking to the back room to finish the call, I was told my room was in fact ready. Our room still had past guests receipts in it, trash from past guests under the bed skirts, dirt on the light switches, window sills, & corners, rips in the curtains/blinds, nasty soap buildup on the base of the shower bar, stains on the mattresses, & the mattress of the hide a bed had rips & was literally coming apart at the seams! I had booked a suite, & the room itself was very spacious for 2 adults & 3 kids, but it was a far cry from a suite & very obvious that it was once a regular room & a poor remodel added on a "living room space" that looked like it used to be a part of the hallway area. The bathroom had also been updated with a new shower surround that was nice, but again it was a poor remodel, because they had just slid the shower surround in & screwed it to the wall...no trim around it, all screws & the edge of the fiberglass surround still exposed! The pool area was nice, but for an indoor pool it was cold! Other guests who were in the pool when we got there warned us it was cold before we got in & it was! My 3 kids & I were shivering the whole time we were in it, & speaking of the pool, we had to get someone from the front desk to help us get into the pool area, because you "had to know the secret" (as stated by the staff member) to getting the door the the pool area open because the lock didn't function properly! We called down to get extra blankets the evening that we got there & I was informed by hotel staff that I could get extra blankets, but I had to come down to the front desk & get them myself! I went down to get the blankets & was given 1 blanket & 3 beadspreads. When I asked if I could just get blankets I was told that they only had 1 blanket available... I'm an avid traveler for work & family vacations, I don't expect perfection, but this hotel had way too many things going on that were totally fixable, but haven't been. It's poorly operated & kept. If you're wanting to stay at a BW stay at the Best Western Plus in Norman, OK. I've stayed there on business too & its 110 times better & cleaner!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for your review and taking the time to give us the feedback, I apologize that your stay was not plesant this is not what we like to hear and this is not up to our high standards we expect from our staff. Under no circumstances would we want you in a room that has not been clean or everything in working order. The door on the pool is one that you have to go real slow when sliding the key, again my apologizies that this was a struggle to get into. We had a large group inhouse that also had been given blakets, we were giving these out as fast as rooms were checking in and the same kind of blankets were also giving to other guests and everyone was happy. Again we apologize for the inconvenience, any further concerns please contact me at 405-912-8882 or email me at tlucas.bw@gmail.com.

great place to stay, great staff, clean rooms, good breakfast, good location to just about everything close to military base, great golfing in local area, good restaurants, I will stay at this Best Western again.

Nice features not found in newer motels such as several door length mirrors, a real true closet, plenty of light fixtures, large room with plenty of seating. The sink with a large counter is outside of the tub/shower and toilet room. The room and bathroom were clean. Bed was comfortable.

If you are looking for a clean hotel this is a great choice. Very affordable and new looking. I would stay again. Staff was very helpful. After several hours of driving it was a pleasant surprise! You won't be sorry!

From check-in to check-out our stay was very enjoyable. The friendliness and care of the staff is certainly a plus. The location is a little bit difficult to access, yet overall our stay was very enjoyable. The room was comfortable and the breakfast was good.

This is a very nice hotel, we had a great stay and would recommend it to others. We already have reservations at this same hotel for another stay later in the month. very nice place convenient to restraunts and easy to get back on the expressway

We were in the area for the Women's College World Series and basically just needed a place to sleep at night as we would be spending all day out and about. The hotel was an easy 15 minute drive to stadium and priced much better than many of the hotels closer to the venue. Beds were comfortable. We got back a lil early so the kids tried out the indoor pool. It is small and the deep end is only about 3'7" but that was perfect for our youngest that isn't a strong swimmer.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know how much you enjoyed your recent visit to our property. Now you know where the hidden jewel in Moore, OK is please come visit us the next time you are in our city.

I am very particular about housekeeping service and I travel quarterly for work. In my experience traveling around the country and abroad, this property's housekeeping staff was excellent and consistent throughout our 4 night stay. Would definitely stay again.

This was the best hotel I've ever stayed at. The room was cozy, the breakfast was fantastic and the staff is wonderful. I'm not from Moore but when I needed help getting somewhere, the two lovely ladies at the front desk, Tina and Morgan helped me get where I needed to be and got me there in time. This will be my home away from home every time I come this way.

Old, dingy, musty rooms that have been poorly "updated" with carpet and paint ignoring everything else. Wasn't informed of routine pool maintenance at time of check-in that closed pool for 6 hours during the time me and my children were going to swim. Whirlpool run was not in good repair, shower curtain fell of the wall twice, mattress stained, and sheets with holes.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
First off let me start with a an apology that your experience at our hotel was not up to our high standards we have recently taken over the hotel and this was renovated just 1 year ago, thank you for letting us know about the issues in the room. We are investigating the issue with the pool since we have not had our pool closed since I have been here. I would love the chance to speak to you and get a little more information about your stay, we want you to enjoy your time at our property each and every time you visit. Please feel free to call me at 405912-8882 or email me at tlucas.bw@gmail.com

There IS NO discount or cancellation same day reservations! I was within one mile of hotel at a group vocal recording when the weather turned dangerous. Schools closed early and our recording place had to be closed early as well. I tried to explain to hotel, knowing Moore Ok has had two very bad tornado events in the past. They would not CONSIDER even a discounted refund to cancel reservations the same day. We drove home early and never used our room but they charged 100% fee regardless. No more Greentree-Best Western!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Our 24 hour cancellation policy has not changed, we are willing to waive this when Tornado Warnings are in our are with no charge. However on this day we were only under a watch and the tornado's were in the northwest parts of the state. We would never want anyone to feel in jeopardy while in our area. We did not receive any information on our local news about the schools being closed in our area. We want to apologize for any misunderstanding from the hotel. Please feel free to call me if you would like to discuss this further at 405-912-8882, thank you and I look forward to speaking with you.

Very comfortable room as always when i stay. staff is always friendly and accommodating.. i am always able to relax or get work done if necessary because everything is there to accomplish my tasks. i would recommend staying at all the Best Western Hotels that i have experienced.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
We love to hear about your relaxing and productive stay while at our property, can't wait to see you the next time you are in our area and thank you for letting us know about this stay.

The check in and guest room were outstanding! The price was high because of when we stayed, but other than that, everything else was great. Breakfast was good and hot, which is great. Indoor pool looked very inviting.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
We love it when our guest let us know how much you enjoy your visit to our hotel, thank you and we hope to see you the next time.

We have stayed at this hotel many times and have never been unhappy here. The service is excellent and the price is very reasonable. We have never experienced a problem. The rooms are spacious, clean and comfortable. Lots of good places to eat nearby also. We will continue to stay at Best Western Greentree!

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
We appreciate you letting us know how great the staff has been and hope to see you the next time you are in our area.

We had a great experience at our time at the Best Western Greentree Inn & Suites, in Moore OK. We stayed there because it was close to my daughters softball tournament and I am glad that we did. My daughter loved it. The staff was excellent and the hotel was nice. I would recommend it to everyone.

paul_2700, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you for taking the time to let us know how much you enjoyed your recent stay at our property and we can't wait to see you for the next game.

Great stay, very nice interior design, internet and breakfast was very good, staff is very friendly and ready to help you anytime, room are very big and morden and clean.parking lot well light, I definitely recommend.and stay again.

bwmooreok, Manager at Best Western Greentree Inn & Suites, responded to this review
Thank you

Love the customer service always pleased when I stay at this location! The staff always goes above and beyond to satisfy their guests. I highly recommend this facility if you want to be pleased with the service!

bwmooreok, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Kathryn Thank you for staying with us. Paul P

The staff was very helpfull if I had any problems they where there to help. The room was clean and the beds where comfortable.the next time I go anywhere I am going to stay at a Best Western was a great time

bwmooreok, Front Office Manager at Best Western Greentree Inn & Suites, responded to this review
Dear LeThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property Best Western Greentree Inn & Suitesroy

My room was surprisingly large, well decorated and clean. I was very comfortable and enjoyed the kind staff. I was traveling with students, some with allergies and special food needs, but the free breakfast contained a huge selection of options so everyone was well satisfied. I would stay here again!

bwmooreok, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Kirk Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property Best Western Greentree Inn & Suites

When traveling we normally look for a place that is clean and inexpensive. We found the Greentree to be both. Our room had been remodeled. Everything was nice and clean and comfortable. We had a mini suite. The value is outstanding. It was the lowest priced Hotel rated at 80 or above on Trivago. Hoping to have a clean and comfortable bed, we were extremely pleased with the accommodations. The lady that helped me check in was extremely courteous and friendly. The shower was separated from the sink area so that two people could be getting ready at the same time. Additionally, they have free breakfast that is very good. We will definitely stay here again as we travel through at least twice a year.

bwmooreok, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear W Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property Best Western Greentree Inn & Suites

Great service great people cool amenities great perks for being a member of best Western hotel rewards club. They are gonna mail us our cards. We get 10 points for every dollar spent and even though we didnt have our cards yet we still got the discount for signing up

bwmooreok, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Sara Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for signing up for BW rewards now you're member of world largest hotel chain. hope to see you back on your next visit to OKC/Moore area. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property Best Western Greentree Inn & Suites

Good complimentary hot breakfast to include waffles,biscuits n gravy, eggs, etc plus the usual continental fare. Indoor swimming pool and very small fitness room. My room included small fridge and microwave in addition to coffee maker. It was suite style, so not certain all room include these. Avoid even number rooms on freeway/frontage side - definitely more traffic noise. Only complaint was that spare blanket was soiled, but that was immediately resolved by the front desk

bwmooreok, Manager at Best Western Greentree Inn & Suites, responded to this review
Dear Flintgm Thank you for completing the survey regarding your recent stay at our property. I am Glad you liked our breakfast selections hope to see you back in near future . i will be talking to house keepers regarding the blanket. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property Best Western Greentree Inn & Suites

Excellent customer service! Phenomenal serve yourself breakfast! Enjoyed a light workout at the indoor pool and fitness room before going to bed. Wouldn't stay anywhere else but BW. It really pays off to be a member of the rewards program!

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Manuela Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at -405-912-8882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

My husband and I had stayed here before and decided anytime we come to Oklahoma we are going to make this the hotel that we stay at. The first time we stayed here we were pleased with everything and from then on we make our reservations with BW.

Second time staying here. Friendly staff. Nice facility. Good breakfast choices for any appetite. Nice indoor pool and work out facility. Good location and easier to get to. Good atmosphere and decor. Will stay at again

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear John Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We spent two nights here while we explored the area. The rooms were very comfortable; the staff was excellent and friendly. We did not take advantage of the indoor pool or the breakfast so I cannot comment on those. The shower water pressure was excellent. The hallways seemed a little tired, but that would be just a tiny complaint overall.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

The overnight stay at Best Western was very amicable and the room was excellent. We swam in the pool and it was very nice. The breakfast provided was very good and gave us a great variety to choose from.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Sheila Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We came with family to stay for a one night getaway for my nephews. Found a baggie with meth residue in it under the kids' bed. Tried to talk to the front desk about it. She called the manager who is the owner apparently, then accused us of bringing it. We were told it was a housekeeping issue and to speak with them. We tried to speak to housekeeping and got no where. She acted as if she didn't understand us when speaking to her. I'm not sure why they would say to bring it up with housekeeping if they don't understand English. Maybe that is why they have baggies of drugs in their hotel room.be safe. Don't stay here. We paid $90 a night for a room that came with drugs. Some may appreciate that however my family and I do not. Also, one of our cell phones and a debit card were stolen out of the room and everyone in the hotel claim they have no idea what happened. This is the worst hotel I have ever stayed in. The absolute disrespect for privacy and personal property is atrocious.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
You had two rooms at our Hotel. One of the rooms numerous beer bottles were thrown out the window and broke all over the parking lot. It took us thirty minutes to clean it up. The room smelled of smoke, and there was burn marks near the window. There are signs in the room saying this is a smoke free Hotel and your group blatantly ignored it. In the other room there was vomit all over the carpet. The room reeked of vomit. Your group also drank beer and ate snacks in the pool area, which is not allowed. We had numerous complains from other guest in the hotel about the partying and noise going on in your room and in the pool area. As for the "bag of Meth" you called it? It was simply a pill pouch from Walgreens, says it on the bag, which there was nothing in the plastic bag. We have pictures of the bag. You did nothing but complain of our hotel even so much as to accuse our housekeepers of stealing from your room.

We had checked in at the hotel, then went to a home coming parade where I had my wallet pick pocketed. We came back to the hotel, and went to our room to make calls to cancel our credit cards, and the going back home, and the manager heard what our problem was, and told us he was not going to charge us, With all the problems we had facing us, this was a beam of goodness, and we sure do appreciate it.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Glenny Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

This was a very nice hotel along I-35. The room was very spacious and there was plenty of water pressure in the shower. The hotel has an indoor pool, breakfast, a workout area, which we did not take advantage. The staff is extremely helpful and friendly - I definitely recommend this hotel.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Thomas Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

Very cordial and professional staff. Clean rooms with a comfortable bed and very well maintained facilities. I would stay here again if the need arises. There are several good restaurants nearby and it is easy accessed from the I-35.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Don Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We left Nebraska at 5pm on October 6th, drove 8 hrs and got into Moore Oklahoma about 1am. We were heading to Galveston for our cruise. We thought the hotel looked nice but we later found out not a very good area ! We woke up the next day Oct 7th and I went to check out and my husband went to the truck, we were broken into our window was smashed and all of our luggage for the cruise was stolen! I ran back inside and asked the girl behind the desk to call the cops she said that we have to she couldnt! My husband came in and said he wanted to look at the cameras since we were parked right by one, the girl called her boss and he said No it wasn't his problem!!!!! The cops nor the hotel didn't do a damn thing, neither one would look at the tapes or anything! Think twice about staying here! If you do clean out your entire vehicle!

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Jenn Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Moore,OK is very safe area to be in as for the break ins this happens to majority metropolitan city and it is out of hotel control to stop this kind of a crime. We do have outdoor sign posted telling guest not to leave important belonging in the car I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, Jay P 37099 Property

Little bit older hotel about ready for a renovation, but clean and comfortable. Outstanding breakfast and staff went out of their way to make you feel welcome. Even had a yukalaye playing at breakfast really unexpected but fun. Not a fancy place but clean and functional. For me I will be back .

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Benjamin Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

The staff and ownership are very good to present a comfortable stay at an affordable price. I've stayed here several times and keep booking here when I'm in Oklahoma City. Location is convenient to major freeway, dining options, etc. If you have a pet, they do allow for dogs. Breakfast is decent for something on the run.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Marlisa Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

The Best Western Greentree is a solid choice for travelers. It's clean and comfortable, and while not an upscale hotel, it does what it does very well. I would have no issues staying there again in the future.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Renetta Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We went to a college football and found this hotel, and had the best experience with our stay and the staff. The price was very good, as well. Location was easy to access from highway, and there were many food choices available, as well. Would definitely recommend this hotel to others.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Susie Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

Most of the problems are caused by the guests. Rooms should be inspected for smoke and fleas after every visitor. hifudlashfidhasifhuidahfuidashfuidahfuidhasuifisahfihashfjkdashfdjkashfjdasfhjkdashfjkahjkdlshjdklahfjkldhasjklfhjdkasfhjkdlafhjklladhfdjklahfjkdashjfdsjasfjidopasjfiopdasjiopfjiodasjiofjdioasjfiodaijfioajfiadjisjfiodasoijfiodajifiodajfiodsaoijfiodasoidjfiodajfidpaoisdjfiopdpaoijsfiodajfidodajfidopsajfiojdiosajfojdsajofjoidsijaofjjdasiofjiodsa

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Dan Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

awesome hotel. quite updated. and very clean. the check in was friendly and quick (even though we arrived at 3:30 am). actual experience matched the photos and description by the hotel. the neighborhood is sort of "middle of nowhere" but we were just passing by and needed overnight accommodations.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

An overnight trip with a Great Grand & Grand Daughter 18 & 16. Purpose to 'shop the outlet mall' and visit the Oklahoma Memorial. From booking to registration to check-out - Nothing but helpful, efficient people who went above and beyond to help us. The Room was more than we expected - three beds, two sinks (for 3 women) a separate room for Grandma with a door, Plus it was sparkling clean! The breakfast was top notch. I am liking Best Western more and more as I choose them.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Carole Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We added a night to our vacation so we could visit the Science Museum of Oklahoma. Moore is several miles south, but this motel is right on I-35, and just a few minutes from the museum. The staff is very friendly and helpful, and the property is well kept and clean. Nice beds, good pillows, and a massaging shower head. The pool is nice and clean, too. Very relaxing. The complimentary breakfast was fresh, hot and tasty. Quick service replacing depleted items (we went back for seconds!)

bwmooreok, Front Office Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear B3625 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN Greentree Inn & Suites

The room was clean except for two things. There is a coffee spill near the desk which has that old coffee smell. Clearly they haven't cleaned the carpet in a while. The decorative pillow on the bed STUNK!!! It smelled like someone who infrequently bathes rested their head on it for years. WASH IT!!! The sheets/bed were clean, other than that decorative pillow. Bathroom was clean. I wouldn't stay here again, though. The breakfast food was fake - fake eggs - fake sausage (what in the world was in that thing??). The banana was ok and coffee was fine. Even the yogurt tasted weird.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Karen Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We usually stay in Norman but have been unhappy with our usual accommodations so we decided to stay at the Best Western in Moore. We were very pleased as the room was awesome and the bed was very comfortable. The breakfast was very good, better than the Hampton in Norman and very fresh.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Wendy hank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

the lobby was very welcoming and the staffs were very friendly. The room was great and the breakfast was also great. It was a short stop over in Oklahoma on our way back rom a long trip. I will stay in this location again with my family for leisure and also for business. it was a great place and at a good location. not far from good restaurants.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Anthony Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We had adult child with us so liked the suite aspect. However, the hide-a-bed did not have sheets; we had to request towels and sheets; the bedroom was quite small; the walls were very thin so we could hear a lot of hallway chatter, doors banging, and the conversation and crying baby in the next room. Breakfast was included but not very tasty.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

The only cart that the hotel had for transporting luggage to the hotel rooms -- had the wheels flat! It was terrible to maneuver through the hotel. The elevator doors had to be pushed back because it had no motion sensor and would just keep closing! It didn't have a button to keep it open, and so because the cart was difficult to move -- someone had to crush their body weight against it to keep it from shutting on the cart! AWFUL. Then when we went to our hotel room the toilet paper holder was broken and left on the floor. The room was clean and everything else was average, but the things that were bad stuck out like sore thumbs and made the stay overall irritating.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Gillian66 Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

Great service. Clean. Courteous and helpful staff. Quiet peaceful three day stay. Easy to locate. Room was clean and spacious, just wish there had been two chairs for both of us. Pool area clean and pleasant. We enjoyed a pleasant and informative stay here in Moore!

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Thenavigator Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

Very clean and staff very helpful. Actually served a real breakfast Pet-friendly makes traveling much easier. The room was very quiet making it much easier to accomplish work. Although not used, the pool and work-out facility looked very nice.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Charlie Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

We Greatly appropriate this Best western in Moore OK everyone is Frendly and Nice We are also Glad that the Tv service was updated to COX it was a Much better than last year .we plan to come again next year.

I stayed at the Greentree BW while in OK for a family reunion. I was very pleased with the hotel, cleanliness, and breakfast. The kids enjoyed the pool and breakfast. Very close to the freeway and airport. You could hear the traffic on freeway if you stood right next to the window but did not bother me while I slept.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear opal R Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

I would highly recommend this hotel to anyone going to OKC around the airport area. Well located but even better staff. We were treated like gold from all the staff and all of them were attentive and friendly. I would not hesitate to tell more friends about this little jem. The product is kept very fresh!!!!

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Harry Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

passing through OKC enroute to Denver and needed a place to get a few hours rest. Chose Best Western and we we're disappointed. The price was great. The room was great. The staff was great. I would definitely stay at BW again.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear David Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

This was a good place to stop on a trip from San Antonio to Chicago. It's better maintained than the Candlewood Suites next door, which is where I stayed the last time I did this. The room was clean and comfortable, and the Wi-Fi was reliable. Hollie's Flatiron Steakhouse was a decent recommendation from the staff. Be sure sure to stop at Robertson's for a ham sandwich if you're driving up 35 from Texas.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear David Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN Greentree Inn & Suites

Stayed here for a dance competition. The room was spacious and the staff very courteous. The room had a strange odor and there were some unexplained stains in the room. Breakfast was crowded with a long line for waffles. Nice hotel for the money. Would stay here again.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Cindy Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We brought a group of 10 and had a great experience. The staff was friendly, the rooms were large and comfortable, everything was clean, and the breakfast was satisfying. The beds were very comfortable and the amenities were very pleasing. It was also a great price. We definitely will be back!

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Alicia Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Looking for a place to stay while in the Oklahoma City area---you couldn't do much more in Moore than to choose the Best Western motel Plus. It is in the middle between OKC & Norman and in the midst of most name brand eateries. The staff was very friendly & Helpful most helpful.

bwmooreok, Manager at BEST WESTERN Greentree Inn & Suites, responded to this review
Dear Ronald Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Hotel room stunk employees were very rude. Very rude. Would not stay there ever again. Pool was cold suppose to be a heated pool. But was very cold with no towels. Breakfast was horrible. Had to to go get breakfast at a restaurant down the street. Vending machines were not stocked. Room didn't have a remote. And lady at the front desk gave me a remote with a note telling me I had to program it my self. And after more than 15 times. It would not program. Finally the lady at the desk came to my room and tried to program the remote but could not program it. And told me she didn't know what to do and there was no one there to fix it and left my room slamming the door. Very very very rude. Tried to get a refund after only being in the room 30 mins. And she told me no refunds. Don't say at this hotel ever. Ever ever

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Kevin Thank you for completing the survey regarding your recent stay at our property. She was trying real hard to fix remote problem but your conversation was not real friendly with her. she offered you to move to other room which you declined our indoor pool is kept with 88 degree for comfort of all the guest and as you mentioned about our breakfast we offer scrambled eggs sausage ,biscuit and gravy ,flavored waffle ,yogurt,muffins,pastry ect On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

This was our second stay at this location and the second time we used points, except this time was a grave error,cause we will not return this location. The staff member told us it would take 12,000 points, and we were driving at the time. However she apparently checked and found out it was 16,000 points which is fine, but we were balancing our 24,000 plus points over two stays in our travels. We were never told of this change and we found out the next morning when we checked our balance. Best western awards put the 4000 points back on, but management here did not care. In fact the manager never returned a call to the room and when we checked out, he never said anything, nor apologized...Needless to say, this location has lost forever our business. Thus because of that, this became a grave mistake for the hotel.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Susie Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .4059128882 Sincerely, Lesa L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Had a good night sleep after traveling all day. Room had everything we needed to rest and wind down. Room was quite and had a nice sofa to rest on. Breakfast area was good sized and had plenty of food selections to choose from.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Thomas Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

hotel was fantastic, just no smoking rooms. polite staff, good coffee and orange juice. very clean, everything worked as it should, roomy, management was able to direct me to areas I requested. The best BEST WESTERN I have stayed in for the last several years.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property

Very convenient to Oklahoma City Airport and University of Oklahoma. Very friendly and helpful staff. Will definitely stay their again.Will definitely stay there again. It is a great bang for your buck.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Bestwestern is a good place to stay and have a good rest. We have stayed in Bestwestern several times in the last 10 years and like them. We plan to stay again as long as we can get around. We are in our 80's and still enjoy getting out.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Ted Lock, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

This is a nice hotel. The staff is extremely nice and helpful. Rooms are nice and clean. The appearance of the hotel, inside and outside, is appealing. However, the bed was hard. Also, breakfast was disappointing - they need to work on this.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We stayed at this hotel for 0ne night and this stay was not easy, even though we earned points for this stay. Checking in the clerk, Valerie who was very nice had trouble getting the system to recognize us. Valerie was not able to pull us up by number. The whole process took about an hour.., very frustrating to say the least… our room was nice, However the next day when we tried to book a paid night at the “Best Western Website” price, the hotel would not honor it and to make matters worse, Best Western would state a higher price even though the online price was 72.00 and we told the corporate reservations where to go on line and they said they did and could not locate it. We find it hard to believe since we had, my partner/wife and also a bystander at the restaurant we ate at see it… So in turn, Best Western lost our business for that night. We tried to contact Valerie when she came in, however we were told to call back every 10 minutes because she was checking someone in. After 45 minutes, we said were done and went and stayed somewhere else. We were also saying we were going to stay there this upcoming Tuesday or Wednesday, but that is in jeopardy. It's really sad and disappointing, that after a couple of weeks of excellent and above service stays at Best Westerns that the one in Moore had to create so much frustration and lose us as a customer… Right now, our recommendation with this Best Western is not favorable at all, although all the others we wrote raving reviews… We would appreciate a call back from the general manager of this location to find a resolution of satisfaction. Thank you.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We spent a Friday night here while visiting our granddaughters. We checked in after 6 pm and returned for the night after 9 pm. The elevator, the hallway were clean and smelled refreshed. The room itself was very clean and smelled very clean and crisp. The night desk mgr, Valerie, was very courteous and very helpful. She made us feel very welcome. The hotel is on the I-35 corridor as most of the hotels in this area are. Consequently, if you are a light sleeper the highway noise may be bothersome. Otherwise, well worth the money.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Steve Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

The lobby has been remodeled, and there has been improvements in the breakfast, but still few choice, and not replenished quickly. The is an odor in the rooms, and they are outdated. It isn't the safest neighborhood, but I feel safe there. The person who runs the hotel and most of the employees are very nice and helpful.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Alferda Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Your staff is ridiculously awful. I checked in and went to my room. I immediately turned on the AC. As is somewhat common in hotels, the AC was very very noisy. Fine, I called the front desk and asked to change rooms. She said you cannot change rooms if you got into the bed. What? I checked in 3 minutes before that. I told her I did not and she told me to come downstairs to switch rooms. I came down. When I got to the desk she said she needed to go check the room to make sure I didn't mess it up (in the five minutes I had been there). By now I'm very upset. If you really wanted to check the room (which by the way is insane!) make my new key, bring it to me, and check the damn room then - instead of leaving me at the front desk after I'm already inconvenienced. As she heads toward the elevator I tell her I will need to speak to her Mgr. She said ok. She's gone so long I am able to call another hotel and book a room there. She comes back eventually and I ask her for the Mgr and she said she cannot let me speak to them. What? At this point I thought I was on a prank tv show. What kind of Mgr's policy is if there is a problem, whatever you do - don't bother me. I'm through with this place. I've stayed here over the last few years over 100 nights. But no more. Ive travelled over 100 nights per year for the last 12 years and have never been so shocked at the lack of hospitality at a hospitality business. And changing rooms at hotel (especially when your a returning guest and rewards member) has never ever been a problem. not every room is flawless and as a hotel Mgr you know that. Nonetheless - peace out.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Ryan Fisher, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a _100 % discount to use towards a future stay. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

This Best Western had a nice, modern lobby area. The rooms/halls looked a little aged but not a big deal. Included: wifi, breakfast, business center with fax & printer, indoor pool, fitness room, elevator, fridge, microwave, and windows that open so you can get some fresh air. Worst thing (I was on second floor): you could hear the banging of feet above and when people were coming into their rooms as well. One night I heard my door rattle, thought someone was coming in, so I checked the peephole. It was a guy going into his room cross the hall and all his baggage made my door rattle. Add to a room: more nightstands / tables

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Steve/Eric Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

hotel facilities are nice and we recently updated in main lobby rooms are a little above average but could use a little more modern updating who is indoors and is very clean and nice breakfast is free and is very good variety staff is very friendly and knowledgeable this hotel actually got voted best in Moore Oklahoma

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Brandon Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Everything went smoothly from being able to check in early to breakfast being serve fresh and promptly in the morning. The entire hotel was beyond clean. From the parking lot to the to the closets in my room. I look forward to going back to this location for another stay in the future.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear StephenThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

The staff were very friendly and informed. Quick check-in, got to my room with no delay. Breakfast was good and the food was hot. The pool was overly cold for an indoor heated pool but pool area was very clean and appealing. Business center was nice to use but the printer was out of ink.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Cynthia Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

For the last few years when I am on the road I look for a Best Western because their offering is always consistent and at a reasonable price. The people are always friendly and the rooms clean. It's nice to know when you walk into a place what you are going to get. I have never been disappointed.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear James Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Night management and housekeeping need to be replaced or retrained in hospitality. Our room was not cleaned for two days, when asking for extra towels from front desk at night expect to catch an attitude like you just interrupted him watching his favorite tv show. it is right on the interstate so there is alot of highway noise.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear William Hausleiter, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jessie L 37099 Property

Stayed at the Hotel on thanksgiving night cold and raining in Oklahoma City. Windows was leaking water all night from the rain. AC/Heater unit was getting water from leaking windows. I'm glad I didn't get electrocuted. Set Thermostat at 77 but temp in the room stayed 73 all night. WiFi is not even decent enough to make a connection. Blanket is very thin consider the time of the year.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Bruce Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We were road weary and really needed a room. The agency I had booked a room at (at this same hotel) had really messed up, and there was no record of the booking. The desk clerk was able to straighten it out, with no extra cost to us (even waiving the early check-in fee--it was 3am!)

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Denise Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

The room was clean. The staff was friendly. Over all it is a nice place to stay. The room was big and the temperature was very constant even though the outside temperature took a big dip. I stayed there the last time I was in Moore and will probably stay there the next time, it is a nice place to stay.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Charles Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jessie L 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We stayed at the hotel for 4 days. The lady at check in was very friendly and helpful. The breakfast was actually very good. The room was clean when we first got there , but after the second day we noticed that they basically made the bed and put new towels up. On our last day we didn't get towels and had to go to the front desk and ask for them.Overall I would reccomend this hotel.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Only problem is the access to it. The might put some signs where Moore dr goes across the double lane to help travelers at night. Otherwise great stay. Staff very helpful Breakfast very good. No complaints Clean indoor pool Not directly on i35

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Goodolelady Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We had been traveling all day, and pulled in here...we are members of the Best Western Gold Club. All seemed well, but when we were going to bed, we wanted to adjust the thermostat to our comfort level for sleeping. The thermostat would only keep the room freezing, so we decided to use the ceiling fan (which most rooms do not have) but the thing rattled all night long....needless to say, we did not sleep well that night!

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Martha Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will personally look in to wall thermostat and the fan you mentioned. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Upon my arrival in was met with a friendly desk clerk and found all the staff I dealt with very friendly and helpful. The room was clean and comfortable, the pool is salt water, not very deep 2-3 feet but the temp was okay (indoor heated). The treadmill didn't work so I road the stationary bike. I agree with previous reviews about the breakfast, they should use a different sausage and eggs. Overall it was a good stay with a good price.

bwmooreok, Front Office Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Al Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, JESSIE l 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

Upon arriving the hotel was clean and up to date. In the middle of the night I began itching and found bed bugs. I tried to find a desk attendant to report the problem but none were found. The hotel had quite a few young men wondering the halls all hours of the night and knowing no one was available made me feel uncomfortable.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did complete inspection of the room you stayed in we did not find such insect nor any type of flea. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at .405-912-8882 Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

This hotel is very hard to get to if you do not know the area. We called ahead to get our reservation and was traveling after dark. It was clean, breakfast was average, thought the prices were a bit high for the area. Room was clean.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear FIOann Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

We just needed a place to stay the night - we went here because we thought that BW was good and then BW PLUS would be better? Anyway, we were satisfied with the hotel. We didn't try the pool - but nice clean room, the carpets may be a little worn in the hallways but - this is a hotel with lots of people walking down the halls every day so for me, it was fine. The breakfast was actually better than expected, there were scrambled eggs and sausages, we're not used to this at roadside hotels. Even though you're next to a busy highway and of course, you can hear the cars, it didn't bother us at all.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Marianne Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites

I paid through Expedia on my pay pal account. When I was checking in, she found me right away and asked for my credit card. She was going to charge me for the rooms. When I said I've already paid, it took her a minute before she finally said oh, sorry. That happened to my mom on a trip before and neither place would give her money back. The place was very clean and we enjoyed our stay. The breakfast left a bit to be desired. The usual cereal, gross eggs & sausage, waffles and syrup that has a whang to it. We were near the highway but never heard it.

bwmooreok, Manager at BEST WESTERN PLUS Greentree Inn & Suites, responded to this review
Dear Vegas Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .405-912-8882 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jay P 37099 Property BEST WESTERN PLUS Greentree Inn & Suites