SureStay Hotel by Best Western Mission, Mission
Das SureStay Hotel by Best Western Mission ist ideal in Mission Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote. Willkommen im SureStay Hotel by Best Western Mission.Leichtes kontinentales Frühstück mit eingeschränkten Servicezeiten.Haustiere sind im Hotel nicht erlaubt. Wird ein Haustier entdeckt, ist eine Geldstrafe in Höhe von 1000,00 USD zu zahlen.Einzelzimmer mit Kingsize-Bett befinden sich nur im zweiten Stock. Keine Gästezimmer mit Verbindungstür verfügbar.Zimmer auf einer bestimmten Etage oder an einem bestimmten Ort im Hotel können nicht garantiert werden. Dies ist abhängig von der Verfügbarkeit.Das Hinterlegen einer Kaution für Nebenkosten ist obligatorisch. Debit- und Kreditkarten einer offiziellen Bank sind erforderlich.Die Kaution für Nebenkosten kann nicht per Cash App, Pay Pal oder mit ähnlichen Kartentypen gezahlt werden.Wenn Sie die Kaution in bar hinterlegen, sind 250,00 USD erforderlich. Der Betrag wird nur dann erstattet, wenn das Gästezimmer keinerlei Schäden aufweist.
SureStay
Hotel by Best Western Mission
LABEL_ITINERAIRE
Vorteile des Hotels
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Kostenloses Frühstück - Swimmingpool
- 24-Stunden-Rezeption
- Mehrsprachiges Personal.
- Reinigung/Wäscherei
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"NA"
Horrible experience; the lady(black hair , glasses , short lady ) that checked us in last night was rude, unprofessional and just horrible . I did make a complain but apparently the other manager (Maria) was not too keen about making a report .The lady was acting so immature by mocking us and telling us “I don't wanna talk to you anymore” . Completely unprofessional . How can people like this get hired and remain in those jobs when they obviously are not professional . Ruined my night completely.
"Customer service"
I came from North Carolina and Amanda was very rude and obnoxious. She had the worst attitude with me. Didn't appreciate. I wished Ali was at the front desk because she would also let me know when breakfast starts and ends. I went there at 9:30 am for at least a cup of coffee and this other girl Karen yelled at me in an aggressive tone told me to leave the lobby and said “that's why there's a coffee machine in your room.” I really hope these people get fired or replaced. Hopefully next time I visit Ali's there. She made me feel right at home unlike this rude people
"Highly recommend"
I visit the area every 3 to 4 months, and highly recommend this hotel. I like the fact that it has a refrigerator in each room. The room is always ready on time and clean. The staff is very friendly and helpful.
"Great, affordable, clean, and comfy"
This place is well run, super clean and the staff is amazing. Big comfy bed and big pillows. Ive stayed tones of times and ive never had a bad experience. I dropped my earbud down the drain and the maintenance man came within minutes and got it out. Housekeeping is always on their A-game. Its affordable and its cozy.
"CLEAN"
Clean and comfortable room at a very good price - with pool and WiFi. Check in and out was quick and efficient. and Staff is very friendly. Plenty of restraints in the immediate area so you don't have to go far off track.
"Not Recommended"
My sheets had yellow stains, and what looked like blood stains. My towels had what looked like blood stains too. My bathtub had mold. My sheets smelled like sweat. My stay was terrible. Really happy i didnt feel bugs in the bed, I hope.
Chico Ferrusco, Sales at SureStay Hotel By Best Western Mission, responded to this review
We deeply for the issues described. Immediate actions are in place to prevent for something similar to happen in the future. Thank you so much for your stay. Cordially, Management
"Dated and Unclean"
Worst rooms. Dirty towels and pillow cases. They had a brown tint. The floor was stained and not even vacuumed well. They didn't even put an actual comforter on the bed. The breakfast was the worst I'd ever seen!
Chico Ferrusco, Sales at SureStay Hotel By Best Western Mission, responded to this review
We deeply apologize for the issues described. Immediate actions are in place to prevent for something similar to happen again. I totally understand we were not able to meet your expectations and, as a teachable moment, everything has been shared to the entire Hotel Team to ensure every single guideline is observed to deliver the best experience for our beloved Guests. Finally, I would like to share that I am truly sorry in regards to your experience and I really hope for you to consider us in the future in order to deliver an exceptional stay. Thank you so much for your stay. Honestly, Management
"Ostanding Management Service"
I want to really recommend this property more than ever before due to the new outstanding management! Convenient location. Professional Service. Affordable Rooms. I invite you to come and stay at this hotel, which is also making renovations to further improving and provide You with a Satisfactory and one of a kind Staying Experience. Once you visit, feel free to express all of your staying needs without any hassle, since You are going to be talking and also dealing to a very professional Personnel ready to address your needs. You might also want to ask for Kassie, who's Doing A Great and Oustanding Management Job!!!! See You!! God Bless!!!!
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We sincerely appreciate your exceptional comments about our Hotel, Front Desk Staff and specially to the General Manager Kassandra Olvera. She is a very hard working and compromised lady and an excellent part of the fantastic crew at the Hotel. It is a true honor to read this special review. Thank you for every single word you kindly said about everyone. It has been a real pleasure to attend you and we really look forward to see you again soon. Honestly, Chico Ferrusco Director of Sales SureStay by Best Western Mission, Texas
"Old hotel, with rude staff and internet not working."
I booked this hotel out of loyalty to Best Western, but nothing could be further from standards than being part of this chain. The room is old and with bad taste decoration, but somehow it complies with what is offered, my problem was when trying to connect to the internet. It was simply impossible and what is worse, when I went to reception to try to get help, the staff was rude and told me that this problem is very common and that it would be better for me to leave the hotel if I was not willing to be without internet. I immediately grabbed my things and left. I will not return, not even remotely close to this hotel.
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We deeply apologize for the issues described. Immediate actions were taken to prevent for something similar to happen again. It is our main commitment to deliver the best services. We truly hope to restore your confidence in us. Honestly,
"Relaxation"
Had an excellent time to just relax after alot of work getting done. This hotel had great management that really took care of me going that extra mile. I'm completely satisfied and highly recommend this hotel.
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We really appreciate your exceptional comments and great ratings. Thank you so much for choosing us. Cordially,
"great value. some broken items"
good hotel to stay at for sleeping and waking up. no HBO as stated. SLOOOOOWWW drain (fixed with draino from dollar store) and broken shower handle that came off. Placed it back on and kept showering. Just had too be careful to close it just right. Internet was free and reasonably fast.
Chico Ferrusco, Sales at SureStay Hotel by Best Western Mission, responded to this review
We deeply apologize for the issues described. Immediate actions were taken to prevent for something similar to happen again. Thank you so much for your feedback. We hope to restore your confidence in us. Honestly,
"Good Value"
Stayed one night instead of with family, because I arrived from out-of-town sick. They gave me a very quiet room #200 above the office. Spacious, surprisingly clean, with a comfortable bed. Front desk was very helpful. It is next to a freeway, but was not bothered. Pizza Hut, McDonald's and Luby's within easy walk. (I did not use the breakfast) Recommend this sleep-cheap over any other.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Hi Susan M, Thank you very much for choosing SureStay Hotel by Best Western Mission for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!
"Great stay for good price"
It would have been nice to be recognized as a Best Western Rewards member by Kassie but stay overall was comfortable and spacious.price was good and near restaurant just walking distance away.would recommend
Tina M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Hi SSanchez956, Your five star review is greatly appreciated. Thank you very much for choosing SureStay Hotel by Best Western Mission for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!
"Nice clean room, close to a lot of things to do"
This is a second stay at this location. A definite value for the money. The breakfast could be improved. Have a more nutritious breakfast, forget the SWEETS! Beds are okay. I really feel a recliner would be beneficial in each room. Many men use these to sleep in :)
Tina M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Lee K, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We also appreciate your ideas for improving on our breakfast , and we look forward to serving you again!
"Really bad experiences"
Inaccurate rate from the hotel didn't match the promised rate from Booking.com. We stayed there 4 nights. The first I finally called the desk to do something's about the noise at 1am. Nothing was done. The second night at 11:30 pm I went to the front desk to request a different room again, because of the noise. We got moved in and eventually had a halfway decent night's sleep. The third night we slept well...no noise and fine. The last night we ended up just checking out at 2:30 am as there was no way we could sleep because of the noise. The issue with the hotel rate and Booking.com still hasn't been resolved even though both promised to fix it. We will never go back to that hotel. And while I am ranting...what is wrong with people that when they go to a hotel they just think there is nobody else to consider?
Las Palmas Inn M, General Manager at SureStay Hotel by Best Western Mission, responded to this review
When a guest books through third party we always honor the rates as long as the third party adjusts the rates in the system. The hotel is not responsible for the rate change.
"Love this place"
Sara is the best employee this hotel has. She knows most of the guests and she knows their likes and dislikes...she goes above and beyond to make sure every guest has a wonderful stay. Keep up the great work
Tina M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Good day Safari64526752356! Thank you for sharing this five star review of our hospitality and service. We are extremely proud of Sara for her outstanding service. Your compliments have been passed along to her! Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.We look forward to serving you again in the future here at the SureStay Hotel by Best Western Mission Hotel!
"Marvin's comments"
We have been staying at Sure Stay for almost 18 years, this proves that we enjoy staying at this hotel in Mission Texas. Tony and Sara treat us like family, we would not stay anywhere else. Everything about this hotel rates a 10.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Guide23790493534, A big THANK YOU for leaving your five star rating of our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.
"Hotel"
Checked out 2 days early and only received 1 night refund. Have not received the last night refund. My workers stayed Monday night leaving on Thursday. The hotel was told that the guys were leaving early but no refund. The manager/owner of the hotel will not call me back to talk about this.
Tina M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Patti F, I am terribly sorry to learn the difficulties that you experienced for your refund request which didn't grant, The standard procedure in such cases is to confer with management regarding what can be done to resolve the error, as our staff is not authorized to make decisions which conflict with policy. Thank you for your business and we hope to see you again when your travels bring you back to the area!
"Smelly Room"
I was attending my daughter 4H shotgun competition and we chose to stay at this hotel due to proximity of the competition. First problem was that they charged extra for the crib for my younger daughter and was not told in the beginning before I made reservation. The room had a mold smell to it and plus the water to the shower and faucet had bitter smell as well.
Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Roving589094, Thank you for taking the time to share your experience! I apologize for the smell mold in your room. and wish we had known during your stay so that we could have taken action to remedy this issue. I want to assure you and all other guests that we clean and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment. We look forward to welcoming you back for a return visit.
"Love this place"
Sara always has a smile and treats us like family. All the employees go above and beyond to help us in whatever we need. We love staying here everytime our work brings us out to Mission. We wouldn't stay anywhere else.
Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Oscar F, Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again and giving you another five star experience.
"Great place to stay."
This was a great place to stay. People were so nice and helpful. Even the General Manager was great. Price was right for us too. They get a thumbs up from us. We would stay there anytime we come down this way.
Nerissa M, Guest Relations Manager at SureStay Hotel by Best Western Mission, responded to this review
Voyage40266047824, We are so pleased to learn that our staff and management team were able to help you enjoy your stay. Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next here at the SureStay Hotel by Best Western Mission Hotel !
"stayed at the Surestay Hotel for work"
Stayed at this hotel for about a week and had and amazing stay. The hotel might not be the most current but for what our company paid for our stay we cannot complain. Housekeepers did an outstanding job cleaning my room. Sara, only see her working the mornings, was very nice and had a lot of patience with us. We are not from this part of town and she new where to direct us to have some drinks after work and where there are couple of nice places to grab a bite to eat. We will definitely be coming back to this hotel as long as our job is still going on in Mission,TX.
Las Palmas Inn M, Front Office Manager at SureStay Hotel by Best Western Mission, responded to this review
Thank you for taking the time to write your review about your stay. We strive to provide the best service to everyone in our property. Our staff thanks you for highlighting your satisfaction with the customer service provided by our front desk department. We are looking forward to seeing you back soon.
"Very pleased "
Once again I enjoyed my stay. The room was nice and cold when I checked in, it was so comfortable. Like always the front desk people make u feel welcomed. The young lady with the glasses is always very nice to us she's very friendly. Breakfast was good as well fresh fruit n my favorite waffles :). Let's not forget the pool especially with these hot days good thing their pool is nice and clean I don't think twice about getting in. I'll definitely keep going back my favorite place to stay.
laspalmasinnmission, Webmaster at SureStay Hotel by Best Western Mission, responded to this review
Dear Guest, Thank you so much for your kind words about our Clean and friendly hotel. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. Our pool was very liking to you. I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
"MY FAVORITE HOTEL"
Due to my business I travel every week to Mission, TX and I've been staying every week at this hotel for years. Price is very affordable, rooms are clean and comfortable. I have to mention hotel has great customer service.
Las Palmas Inn M, Front Office Manager at SureStay Hotel by Best Western Mission, responded to this review
Thank you for taking the time to write your review about your stay. We strive to provide the best service to everyone in our property. Our staff thanks you for highlighting your satisfaction with the customer service provided by our front desk department. We are looking forward to see you back soon whenever you're in town.
"Very Good Value."
Great value in the Rio Grande Valley. Easy access on US 83 to the western area of the valley. Clean large room with no complaints other than a somewhat smaller flat panel TV. Decent breakfast service and friendly staff. Did I mention the room had a hot tub? Didn't use it.
Las Palmas Inn M, Front Office Manager at SureStay Hotel by Best Western Mission, responded to this review
Thank you for taking the time to write this review. Your feedback is very important to us as we seek continuous improvement in our services. Our housekeeping department is well trained to provide an outstanding job performance that guarantees guest satisfaction. Our free continental breakfast served every morning is one advantage our property offers in order to provide comfort to our guests. Jacuzzi rooms are guests favorites, the rate we offer won't be found anywhere else. We look forward to have you back very soon and you get to enjoy our new remodeled swimming pool. Thank you for choosing Las Palmas Inn!
"Anniversary "
Hubby surprised me with a nice little getaway.. He had the girls at the hotel hook up our room w/roses everywhere??nice and quiet place..breakfast was great w/the Texas waffles... The girls at the front desk were very nice, always with a smile and willing to help us w/any questions... Definitely coming back and recommending this hotel??
Las Palmas Inn M, Front Office Manager at SureStay Hotel by Best Western Mission, responded to this review
Thank you for taking the time to write your review about your stay. We are glad to hear you were very satisfied with our hospitality services. We strive to provide the best service to everyone in our property. Our staff thanks you for highlighting your satisfaction with the customer service provided by our front desk department. Arranging rooms for guests on their special occasions is something we provide upon request, as you can see someone took the time to plan a nice anniversary and surprise you. We are looking forward to see you back soon whenever you're in town. Sincerely, Las Palmas Inn