Best Western The Lagoon Hotel, Manado

Great Hotel in town, still brand new, room fantastic, Food in the reastaurant was great, lobby spacious, staff helpfull. Beautifull Swimming Pool .. if you need something from supermarket in Carefour/Transmart and minimarket. Location strategic

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Warmest Greetings from Best Western The Lagoon Hotel! Thank you for your review of our hotel. We are pleased that we met your expectations and that you were generally satisfied with your stay. We would welcome the opportunity for you to stay with us again. Thanks again for your comments and for staying with us. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®️ The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 | bestwesternasia.com

if you traveling to Manado, this hotel is the best hotel to stay, best view, best room comfort, and great variety of food at the breakfast. love to stay in this hotel. if you bored you can walk around, many shop and bar around. you can also try public transport ( Microlet ) to go to Mantos only IR 4000.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time and sharing your experience of your recent stay at Best Western The Lagoon Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. We love to read that you enjoyed your stayed here. It means a lot to us! Once again thank you and we are wait for your next stay with us again in the future. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®️ The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 | bestwesternasia.com

I like this place and recommend ut. Friendly staff, nice view, clean gym and good pool. After my booking I have seen some bad comments on TripAdvisor and got worried. The staff even let me use the gym after my Check out.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time and sharing your experience of your recent stay at Best Western The Lagoon Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. We love to read that you enjoyed your stayed here. It means a lot to us! Once again thank you and we are wait for your next stay with us again in the future. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®️ The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com

We confirmed our room but had to rejected due to overbooking and when we said to speak to the manager, the front office guy disappeared time and time again! it was highly unprofessional! there was no explanation and no reimbursement. My guest was fuming and we had to book him in another hotel. We have stayed here a few times and had also dined at the hotel but this experience was so horrid! I hope an intervention had taken place.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Warmest Greetings from Best Western The Lagoon Hotel! We apologize for the series of unacceptable events that occurred during your recent reservation with us. I already look into the issues that you've noted, and take corrective action immediately into our system and online travel agent. Based on data, since hotel has done the SOP by our affiliate partner which release the room if there's no payment yet by our Valued Guest up to the agreed deadline but with notification and confirmation before. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guest. Thank you. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®️ The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057q 4488 | bestwesternasia.com

Stayed 3nights in suite room but room was not good, 3 pm in the afternoon back to my room but they dont clean my room. The hotel only have 2 lifts but many guests (who doesnt speak indonesian nor english, but speak loudly!) Never back to this hotel. Food also not good.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you very much for your thorough review of hotel and the experience you had as our guest. I would like you to know that we take each point that you've made, very seriously. Thank you for bringing this important issue to our attention, and I'm sorry that we have missed to fully convince you with our passion for personalized and warm service and value you as our guest. I hope you will give us another chance in the future. Thank you. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®️ The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com

We stayed here from the 7th to 9th of Aug and were taken in by the ocean view we had. It was really gorgeous. The cafe at which we had our breakfast was beautiful too. Unfortunately the positive qualities of this hotel stops there. We had paid extra for an adjoining living room form of room and the aircon in our bedroom was not working at all. We called the front desk a total of 5 times and eventually had to go down to the front desk to get their help to check our aircon. While they were polite in their communication, they didn't take our request seriously. A gentleman came and said it was ok now and our room would cool up in 15 minutes. We left for dinner and came back after some hours only to be greeted by a non working aircon again. As it was rather late that night, we endured and had a terrible sleep in a stuffy room. It would have been cooler if we could open up the window and have the sea Breeze. Eventually we got the AM duty managers help the next morning and the Technician who came this time managed to repair the aircon. We do appreciate how promptly things moved once the duty manager was involved. We are thankful it was working, however we also wasted a good 3 hours waiting for the aircon technician to arrive on our first day and endured a very uncomfortable sleep. We were far from relaxed or enjoying our stay in the hotel. Unfortunately things didn't end there, our room floor was greasy and we had to wear bathroom slippers around the room. As we couldn't have them clean the room in the morning, we asked them clean it at 3pm. They agreed and just as we thought, the room had not been cleaned, there are no fresh water bottles or towels. We called to ask if they can come clean, they said yes, again and there has been no follow up yet. There is a significant lag in communication between the staff in this hotel and it's making holiday goers have both an unpleasant and stressful stay with them. To add, the hotel did not offer as much as a cup of coffee in compensation for the inconvenience caused to us. I would not recommend this hotel. Anyone who wishes to enjoy the sea view will have a much better experience doing so in the other hotels along the same stretch.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you very much for your thorough review of hotel and the experience you had as our guest. I would like you to know that we take each point that you've made, very seriously. Based on your comments, we will be reviewing our policies and procedures and investigate the concerns you have raised. Thank you for bringing this important issue to our attention, and I'm sorry that we have missed to fully convince you with our passion for personalized and warm service and value you as our guest. I hope you will give us another chance in the future. Thank you. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®️ The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com

The staff is very friendly and helpful, the facilities are still nice and well maintained, the pool is also there for the kids, near with the shopping centre, the breakfast is very tasty and satisfying, and we found a good spot for photos.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you for your review of our hotel. We are pleased that we met your expectations and that you were generally satisfied with your stay. We would welcome the opportunity for you to stay with us again. Thanks again for your comments and for staying with us. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®? The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com

I'm quite surprised with how bad the service here. 1. Check in process took a long time 2. The room floor was sticky & slippery. 3. Towel stained. 4. Only 2 elevators for 12 floors. Imagine how long it would take to get into the elevator. 5. Bbq buffet was terrible. Beef was as hard as an eraser. The quality of other food not good either. This kind of service doesnt impress me at all. Worst ever.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, We apologize for the series of unacceptable events that occurred during your recent stay with us. I will look into the issues that you've noted, and take corrective action immediately. We take pride in providing clean and affordable accommodations, and are committed to a high level of customer service. We hope that you will give us another chance to provide a more positive experience, and we thank you for bringing these issues to our attention. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®? The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com

Stayed at the suites! Check in was a little slow but overall stay is ok. Room is large but the furnitures have to improve. Breakfast has very good variety and quality is fine. Staff is friendly and it has wonderful view

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you for your review of our hotel. We appreciate your feedback, and I can assure you that will be looking into your comment regarding the furnitures that need to be updated. We appreciate that you stayed with us, and we would be pleased to have you back to give us another chance to serve you. Thank you. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®? The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com

Just checking in now for business purpose...arrived 14.50 and after waiting for 15 minutes behind other guests I was skipped by a tour group which the ladies FO promptly served. After complaim I was ask to sit wait for the key. 15 minutes later back the the desk complain and until total of 40 minutes complaining along with numerous guest checking in....was told another 20 minutes wait for the room. After tired of complaining we were given complimentary lunch by another gentleman who looks higher in rank. For a note the 3 ladies in FO fleed and escape to the back office once we all started complaining, they look incompetence and do not know what to do. This hotel really disappointing. Never have such experience at Peninsula or Aston Manado. If coming with family for leisure I will surely not stay here Btw 1 hour 10 minutes later I still haven't receive my room key but at least I am eating lunch.

Best Western Th... H, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest, Thank you very much for your thorough review of hotel and the experience you had as our guest. I would like you to know that we take each point that you've made, very seriously. Based on your comments, we will be reviewing our policies and procedures and investigate the concerns you have raised. Thank you for bringing this important issue to our attention, and I'm sorry that we have missed to fully convince you with our passion for personalized and warm service and value you as our guest. I hope you will give us another chance in the future. Thank you. Best Regards, Yushi Quan | General Manager | Administration & General Best Western®? The Lagoon Hotel Kompleks Bahu Mall Blok A3, Jalan Wolter Monginsidi No.1 | Manado | North Sulawesi | 95115 | Indonesia Phone: (+62 431) 7282 888 Fax: (+62 431) 7282 788 Mobile : (+62) 821 1057 4488 | bestwesternasia.com