Best Western Hotel Le Beffroi, Loos

Never had any problem at Best Western hotels... Until this time. I came with my voucher : room + breakfast included... The so rude lady at the check in said "Breakfast included" was not written in her booking system and there was nothing to do about that ; furthermore, she never wanted to call the manager! Finally I had to pay my breakfast whereas it was included yet... I had never seen this situation in any hotel. Of course I do NOT recommend this hotel

Simon Leblanc, General Manager at Best Western Hotel Le Beffroi, responded to this review
Dear Sir/ Madam, Thank you for your accommodation and submission of an opinion. We care about all the feedback we receive from our customers. We are sorry that your experience was not at the height of your expectations, your satisfaction is very important. Indeed, a mistake has occurred with your reservation, a configuration error (during the setting) Please contact us by email at : reception@hotel-le-beffroi.com so that we can refund the breakfast you paid on site. I hope you will consider staying with us once again, so we have a second chance to give you a better experience. Once again, we are sorry for the experience you had with us. Kind regards Naima Réceptionniste Hôtel BW Le Beffroi

Great reception when we arrived. The hotel has had a complete makeover. Very comfortable bed. Room spotlessly clean. Free parking. We chose this hotel as it was about a 50 mile drive from the ferry, and competively priced. WE travelled onwrds to Munich from here. A perfect stopover, except no air con, and it was exceptionally hot. Thoroughly recommended.

I recommend this hotel if you are going to stay in Lille. The hotel is clean and not far from Lille. However, this hotel did not provide dinner or lunch, you can walk a few step, the restaurant is just next to the hotel.

Good hotel in Loos. Rooms nice and large toilettes. Parking possible underground. I was quite a quick stay but everything went well. Close to the hotel many possible restaurants. I will surely reuse this hotel.

nearly everything was nice. big spacious room, spacious bathroom, good equipement, comfortably located multiple electric outlets. best deal around, and there is a underground parking for cars, which despite being a bit tight for big cars still do the job. staff friendly and helpful, nice surroundings.

Stayed one night (driving through Lille) with the family. We reserved a ‘Family Room' and got two adjacent rooms (connected through an inside door), hence had two bathrooms, TVs, the whole lot. The hotel looks recently renovated (or built), it is very well located in the city center of Loos, plenty of places to eat nearby, a beautiful park, and a Carrefour (in case you need some groceries). The hotel has all measures for dealing with COVID-19 and the breakfast was served to ensure guests are not on top of each other and the food. The staff was super friendly and helpful. Highly recommended and will pass by again.

Very new. Staff very nice and incredibly helpful. Room very clean and comfortable. Breakfast very nice. Very happy to go back there. In October the restaurant will be ready and this will improve Loos as not many restaurants nearby