SureStay by Best Western Lewiston

Very convenient location to event we were attending in area. Hotel easily assessable, with tons of parking. Staff pleasant & helpful. Simple reservation & check-in process & extremely easy/convenient process for literal last minute late check-out (at $10 per extra hour). Appreciated the auto text message from hotel received at check-in, letting me know I could text that # back with any questions/issues that may arise. Was extremely helpful when I needed to know wifi password & when I had a question about late check-out…received replies to my questions, literally instantly, both times. So convenient..more hotels should have that! Room was stylish & comfortable…loved color scheme, hard flooring, and furnishings. Bed & bedding were extremely comfortable (best nights sleep I've had, with my bad back, in forever). All amenities in room (heater, fridge, microwave, handicap assessable shower, charging ports, etc) worked perfectly. Hotel was quite clean & the air quality was completely fine (my allergies didn't flare up, which all too often happens to me at hotels). Were pleasantly surprised to find the window in our room actually able to open (somewhat of a rarity in hotels these days, from my experience) as well. So were able to let in fresh air for a moment when I got room too hot & was able to speak to my husband through it when he got locked out of the building. We stayed in a handicap assessable room & I loved how spacious it was. I was also very pleased with the size of the bathroom & the assessable shower (the built in bench, detachable shower head, and endless hot water were wonderful). People with certain disabilities may be disappointed to find the shower to be the one with the tub, as opposed to the one without the tub, from the online photos of the room (just a heads up)…it was fine for me, with my specific disabilities, though. Stay was convenient, comfortable, & pleasant…no complaints here…will definitely stay again when in the area. If this hotel ever decides to put in a pool & hot tub, a couple more washers, and a tiny shelf in bathroom…it would be absolutely perfect & become a literal favorite for me.

I do not usually put in bad reviews but this experience with Best Western in Lewiston Maine was one of the worst ever. I called directly to hotel to book a reservation for my daughter, using my cc to hold it. I was told it was refundable even if it stated it wasn't. My fault that I did not get that in writing, even if I documented it. I ended up canceling and was charged full price. Again I believed her for what I was told over the phone. I spoke to hotel directly asking to speak to a manager. The female I spoke to would not allow me to do so. I asked more than once. She said she handled all issues and was told no one there would have told me it was refundable. It is possible that due to a language barrier I misunderstood. I feel I should be allowed to speak to a manager. I am disputing this currently with my cc. But I will never do business with this hotel again. Not allowing someone to talk to the manager is wrong

My stay here was great. The only issue I had was a lady who kept leaving her dogs in her vehicle in below freezing temps. It's not a luxury hotel but it's clean and comfortable. I've stayed here three different times this year.

We just needed a place to stay, we went to Maine to go shopping, we choose this hotel as it was in the area we wanted to stay, at first we were looking for price, which was great, then we found they served a complementary breakfast. We checked the reviews and they were pretty good, so we booked. The rooms, building , breakfast and staff were great, we will use this hotel for any future travels.

Room was in good shape, fairly recently renovated. Nice bathroom, comfortable bed. Ok breakfast, good Green Mountain coffee. Slept well, heard some talking from outside by loud talkers. Wifi worked well.

Cockroaches in the room and bathroom! Non-smoking room smelled horrible like tobacco. Rooms are not soundproof at all. People next door were very loud. Do not stay here!! Unacceptable conditions for a hotel!

We enjoyed the clean, safe, friendly, and good place to stay. The breakfast was a nice way to start our morning. The rooms were clean. We appreciated the quiet room after a long day of traveling. The staff were attentive and offered information on what sites to see in the area. Thanks for a wonderful stay

Stayed this property on the recent motorcycle trip. First time at a sure stay property. Lobby was clean, reception was friendly. Rooms were clean, comfortable, modern decor. Hotel was quiet, beds were comfortable, good nights sleep. Breakfast in the morning was your typical Best Western continental fare. No reason to leave hungry. Overall pretty happy.

I've been traveling to this motel for years when it used to be a motel eight in it was OK but now since they are best, Western, they've remodeled the hotel a lot cleaner, better new beds the owners always greet me by my name when I walk through the door always willing to help.

Saw this "new" Best Western along my route from Moncton going to Springfield Mass. Normally I stay in Augusta, but decided to change it up.. As mentioned in another review, the smoke and weed smell was a bit much. Breakfast needs to be improved, which I assume they will in due time. I left an honest review with them, and got a generic reply back. I'll watch this site to see if it improves as I do travel some down that way. But for the time being, Augusta will be my stop. This place has potential for sure.

I've stayed at Sure Stay Hotels many times over the last 20+ years. This was by far the best Sure Stay experience. The price was very reasonable, the staff was super awesome, and the room was CLEAN! I consider this a true "diamond in the rough" as it is situated between two other hotels that look REALLY bad. When in Lewiston, this is the place to stay!

The room was very clean and comfortable. We enjoyed the colors and decor very much. Everything was there that we needed for amenities. Efficient use of space without feeling crammed or awkward. Quite pleased.

This hotel took over another name property and has done a great job of renovation. They just need to upgrade a few things to come up to the standards of Best Western. They need to upgrade their breakfast, add some fresh cooked eggs and meat. They also need a larger breakfast area. They need to replace their towels and washcloths with soft fluffy ones. The ones they have are thin and rough.

If you think Lewiston is depressing wait until you pull into the Sure Stay Best Western. While the small hotel offers clean, renovated rooms, and a free continental breakfast, the lingering smell of smoke and weed will offend even the noses of Covid long haulers who haven't been able to smell in a year. This hotel also boasts live-in tenants and an array of drug users who hang out at a picnic table (the only outdoor sitting area) in the back parking lot. Cop cars frequented the hotel parking lot as we were there for three nights and it was apparent that there would be no safe space for our children to play. We had booked 19 rooms as part of a hockey team and the children were stir crazy as there was no space for them to blow off energy. In fact, one of the hotel Managers let himself into our room without permission to tell our boys to be quiet! When we addressed our “annoyance” with this, the front desk folks (3 of them) mustered up their best customer service practices and argued, yelled and gaslit us without offering an apology. I would not recommend this hotel to anyone - not even a homeless dog. Well, maybe a homeless dog. If they were desperate.

Hotel service did a great job and kept our room clean at all times! The personal was very friendly, helpful and responsive to all of our questions and requests. Overall, it was a great experience. I definitely recommend this hotel if you are looking for a cheaper price and good quality!

When we checked in there was a bunch of noisy kids running all over the hotel ans making noise till late running down the hallway. Despite some comments we read the hotel had renovated 6-months ago and was formerly Motel 6. Check-in was fast and staff was chatty and friendly. Room was big and bright, even with the typical Motel 6 layout and with everything new, clean and functional. Microwave, fridge, TV, couch and bathtub(no stopper thus bathtub useless). Comfortable, clean with no carpet and they provide daily room cleaning service. Good WiFi and lots of parking space. Breakfast was simple but as some had mentioned not enough table/seats for all so we took breakfast back to the room. Many wall sockets with USB and electrical outlets. Great! It's supposed to be a Smoke-Free hotel but 2nd night we smelled weed filtering into the room. Bad! And yes certain area of the hotel has the lingering curry smell as we noticed the further in upper level rooms occupied by Indians and probably live-in employees or the owners. The price paid for the stay was not cheap for similar standard accommodation and even more then what we paid for NY Best Western hotel.