Best Western Lake Oswego/Portland Hotel & Suites, Lake Oswego

The front desk staff were all so smiling and friendly and eager to be helpful. They gave a friendly greeting when everI passed through the lobby. The water pressure in the shower was amazing, I really enjoyed showering after a delicious breakfast. The cable offered in the room was vast with so many channels to choose from, we relaxed and watched some movies. We had such a relaxing, peaceful and enjoyable stay; Thank you very much we had a great time it went by way too fast.

My room (single king) ruled. Staff was super polite & helpful & Brian the night clerk was super friendly & made sure my kids had some food before we headed out to the airport at 5 AM for a six hour flight. Thank you Brian!

Terrible experience. On August 7, we booked 2 rooms for 5 people. We booked this location for the pool - of course our kids were were looking forward to swimming. We arrived on August 20 for our stay, and a note was attached to the front desk - pool closed. I asked the employee at the front desk what happened and she mentioned that there were some issues with the pump that happened more than a few weeks ago (I made sure to find out the pool closure started prior to my booking). Here were the choices given: 1) cancel with full refund and find a new hotel room or 2) stay the night. With two kids in tow after a road trip, who has the energy to find a hotel with a pool at a reasonable rate for that evening? No other options were given. Once they knew of the pool closure, Best Western should have listed this on the website at the time of booking. At least, they should have called or sent a mass email about the weeks-long pool closure. This would have given us a reasonable chance to book elsewhere. The next morning, my mother-in-law and I were awake with my youngest kid and we were the first people in for breakfast. The place was filthy. Old food was on the table tops. My mother-in-law let the staff know, and they handed her a washcloth and cleaning spray bottle. Yes, my mother-in-law cleaned the tables. Of note, the only fruit available for breakfast - 5 oranges. My wife came down an hour and a half later with our other kid, and the only thing left for breakfast was waffle batter and oatmeal. I wasn't expecting luxury, but I was expecting a pool and some semblance of cleanliness. I would recommend staying elsewhere.

Jamie Hansen, Owner at Best Western Lake Oswego Hotel & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We arrived in afternoon and found front desk was not staffed. We, along with several others, waited 45 minutes for someone to arrive. Only had one set of towels, and the front desk could not supply more towels. We ended up going our and purchasing towels so we would have enough. The two large trash cans near the entrance were overflowing with trash our entire two day stay. I think the employees were doing their best, however the hotel was understaffed and appeared to be very poorly managed. I certainly will never go here again, and will likely consider totally avoiding Best Western. We travel frequently and have never encountered anything like this. To aggravate the service here, there was a sign that said "The World" was suffering from short staffing and we should just be glad that any employees show up to help us.

Jamie Hansen, Owner at Best Western Lake Oswego Hotel & Suites, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

We have a clean room and comfortable bed to sleep in. The bathroom is clean, towels, sheet pillows. Thanks for keeping us safe through our stay in your hotel. We have good food for breakfast, gas station is very close to your hotel, restaurants and to i5 which makes it easy for to go where we wants to.