There was nothing "Plus" about this room, although bedding, mattress and heat were excellent. Like many in the hotel, we were there because the temperatures in the house were approaching the freezing temperatures outside. The small gym: like much of the property, shabby. There were some paper towels and a couple of bottles of water, but no way to clean equipment, not one clean towel, and the treadmills made loud and crunching noises. A clean gym towel or some cleaning product would have made it adequate. The pool looked great, as did the jacuzzi, but pool towels were not available, even after requesting them. Breakfast: This was up to standard. Although these hotel chains don't do anything spectacular, they do provide a considerable variety of food choices, and there is something to match everyone's taste. Moreover, this dining area offers normal seating and high tables for those who prefer them. A (probably expensive) lobby sign notes that guests should be kind to the employees who could show up to work. There were definitely few employees, and the woman who worked all of our day of arrival was trapped interminably by a lonely guest who poured their heart out about some personal problem as I waited a chance to ask for a gym towel. Coincidentally, on check-out, the cheerful morning employee was cornered by a guest in front of me, checking out while telling the story of the stay and details of the cat that accompanied them. Maybe the management could just hire more workers to avoid weak service during unanticipated urgencies such as the weather that drove us to this property. Lower profits, yes, but higher ratings!