Executive Residency Hotel by Best Western Baytown, Baytown

The building is clean and breakfast was great! Housekeeping the one day they came in didn't do anything but change sheets! Not one counter cleaned or floor vacuumed! Promised one price and charged another telling me the young man that promised me that price was just trying to make me happy!10 days into it they tell me I'm paying a different price and I need to sign this form! Also a fax came from my bank I never received! There was someone coming in our room! We travel all the time I have never left a hotel before my stay was finished! I rarely have a complaint! We've been to 9 hotels in the last 1 yr.1/2 Also called my credit card because the girl who didn't give us our fax also wrote down our credit card # and was keeping it! I had to ask for it!! Credit card company said that besides the other charges around $2500 in pending charges were added !Still watching these!!!

I am a promoter and I had a big show this past weekend. Everything from making reservations, to checking in, the stay, checking out SUPERB JOB. I have been alot of places stayed at alot of hotels and this hotel places in the top 10 hotels I've stayed at. Great price, convenient location, clean rooms, amazing staff especially Eva, and so much more. I have absolutely no complaints. I got 10 rooms, they were able to put us all on the same floor, VERY CONVENIENT. The rooms were clean and comfortable. Finally a hotel that provides a small kitchenette. Breakfast downstairs was also really good and accessible throughout the day with fresh fruits and juices and other little snacks throughout the day. This will now be my go to hotel anytime I am in Baytown TX

Quiet, comfortable and CLEAN! Francisco goes out of his way to check you in. He made sure my family's room meat our needs. Oh, and the GM is so helpful! She was even working on her day off! Busy memorial day weekend but that hotel and its staff is AMAZING.

Beautiful hotel with places for guests to meet with visitors in front of the fire pit or in the lobby. Hotel rooms are very nice and comfortable with a place to sit and read as well as a kitchenette that is nicely equipped.

i liked the decor of the hotel. it was warm and inviting. the exterior was well-maintained. the hotel staff was polite and helpful. the decor of the actual hotel room was welcoming and relaxing. the room was very clean and comfortable. the bed was relaxing and gives you a goodnight's rest.

Would stay there again, very nice hotel. Breakfast was awesome. Rooms decorated really well and the bed was great. Love all the amenities the hotel offers. Pool is a little small, but that is the only thing I didn't like.

We always try to stay in Best Western when we travel. This was a very nice hotel. The breakfast was especially good. The staff were very friendly and helpful. The room was well designed and very clean. We will stay here again when we travel through this area.

We stayed for the night while travelling to visit family. It looks new, not sure how old it is. It was very clean. The staff was attentive and helpful. Very close to downtown Houston and lots of places to eat and visit around the area. Very convenient location. The room was really clean, well kept and comfortable. I would recommend and stay here again.

Dang! This place was disappointing! I was so excited to check out the new BW in Baytown. I wish i hadn't. When I checked in, the young man had a speaking problem; meaning, he refused to speak. He wouldn't tell me anything (location if ice machine, how to get to my room, offer coffee). He made me feel dreary. This is what happens when you hire people that have no interest or passion for the hospitality industry. Then, my husband and son met me there later and I drew a bath for my son and he got in and luckily only his feet as the water heater was set so high he scaled his feet and we had to wrap them in a towel soaked in cold water for an hour. This was a terrible experience. This is proving that just because the place is new and more expensive than other BW's does not mean it will be better. To top it all off, getting coffee from the breakfast buffet, there was no tops for the coffee cups and the front desk hostess was no where to be found when we checked out. Stay elsewhere, be happy.

This place is wonderful! The staff was friendly, eager to help. The rooms were very clean, it had a little kitchenette which we utilized. They sold frozen dinners in the lobby that were decent in price and in brands offered. Coffee, tea and hot chocolate were available all the time. The breakfast offered both hot and cold items; eggs, bacon, waffles on the menu as well. The food area had booths and high top tables available along with regular tables and couches. Right outside was an outdoor fireplace. This place was cozy and warm and clean.