Das Best Western Plus Parkway Hotel befindet sich in Reichweite wichtiger regionaler Attraktionen, Restaurants und Unternehmensstandorte. Raging Rivers Water Park in Grafton, IL, Ted's Motorcycle World - Harley Davidson® Dealer, Alton Great River Road und die Attraktionen und Museen in der historischen Innenstadt sind nicht weit vom Hotel entfernt. Tony's Restaurant, Fast Eddie's Bon Air und zahlreiche andere Lokale sowie Alton Square Mall, Argosy Casino, Beverley Farms, Cope Plastics, die Raffinerie von ConocoPhillips und Olin Corp-Winchester liegen ebenfalls ganz in der Nähe. Das Personal des Best Western Plus Parkway Hotel freut sich darauf, Ihren Aufenthalt zu einem komfortablen und unvergesslichen Erlebnis zu machen. Reservieren Sie noch heute, und sparen Sie in diesem Hotel in Alton!
Best Western Plus
Rooms were clean, staff were very friendly. Breakfast could be better but all in all, not bad. Location of waffle maker could be better defined. Location was excellent. Close to many restaurants and some shopping.
Great stay! Kaitlyn was amazing! She made sure we were taken care of. Always helpful! Great breakfast! The beds were comfortable, and the room was very clean. Would definitely stay again! Highly recommend!
We usually stay at the BW Premier (former Holidome) down the parkway, but were on a budget this trip. Clean rooms, great breakfast, convenient location. Beds were comfy and we even snuck a quick dip on the pool (on a stifling hot day).
Very nice hotel with wonderful front desk and breakfast staff. Rooms were spotless and the breakfast was excellent and had great variety. Bathroom was well stocked with toiletries. Our stay was very enjoyable.
Clean, quiet rooms, good staff, especially the evening Gentleman. Great points value, great free snacks for diamond members, nice toiletries from bath n body works that had ppl complimenting my scent, good wolfgang puck room coffee. St louis is too dangerous for me, not sure Ill be back, but this hotel was good and safe.
We frequently travel to this area to visit family and had never stayed at this hotel before--wish we had! Our room was clean and nicely decorated. The bed was comfortable and bathroom had plenty of room. The real bonus was the staff. I called to make reservations directly for 3 rooms for family members and the person was so helpful and made the reservation just as I requested. Check in was easy and handled quickly. Breakfast was very good and the attendant was friendly and efficient. All staff I encountered were very cordial and seemed to be doing excellent work. We will stay there again.
Barbara Caldwell & Elisha Womack are EXTRAORDINARY housekeeper!!!! Great customer service staff!!!! They need plastic shower caps in the bathroom, just in case you forget yours. The waffles were amazing!!!!!
Nice hotel and staff. We've stayed here a number of occasions, and it is always good. It is centrally located to a lot of restaurants and shopping, such as Target and Walmart. It is very convenient to a lot of things.
Awakened by the arrival of a noisy (screaming and the top of their lungs) guest next door. The staff was reluctant to solve the problem. Was told that they would make a call to the room. there was no change in the screaming, banging, and thumping for an hour. There was evidently a shift change because, thankfully, the next person who answered went to the room and there was quite within 10-15 minutes. I had family members staying on the floor below and near the front desk. they heard the noise also. Why was this not resolved?
AltonBWP, General Manager at Best Western Plus Parkway Hotel, responded to this review
Dear Guest On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will be looking into this situation immediately and taking the necessary action to ensure this doesn't happen again. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Based on the information/sign, the breakfast was offered from 6:00 am to 10:00 am. At 9:30 am the breakfast items were empty and we were told no more would be added. If breakfast is not going to be prepared after 9:30, the information/sign should indicate 9:30 am. We purposely woke at 9:00 am to go and eat breakfast, which was not available. This was one of the biggest reasons for staying at this hotel was the hopeful availability of breakfast. Breakfast should be prepared and made available until 10:00 am, with the number of guests there it would have been consumed by 10:20 am. Nothing would have been wasted. Withot the breakfast the hotel room was overpriced.
I was very satisfied with the ease of making the reservations, the value and the comfort of the room. The staff was friendly and helpful. I didn't have the complimentary breakfast so I can't rate that.
The Hotel's appearance is clean and the rooms are nice. The location was perfect for us since we were "in town" working. Quite a ways from any interstate though. Breakfast was awesome. Staff polite, amenities are more than adequate, price is not crazy high but still more than what I want to pay. A lower price would have gotten a better rating.
The best hotel I ever stayed at and looking forward to coming back again and spending more time the staff was friendly and respectful to me and my guests I will recommend this hotel to any body that want a good place to sleep
There are more upscale choices available in the area now, so the folk sticking with this choice tend to be more downscale. It is not an issue of safety--I have always felt safe here. It is just that booking buses full of people or gatherings of other sorts tend to overwhelm a place. There are crowds at times when the groups convene. The rooms are fine and quiet. The food at breakfast is good. The staff is responsive. I just wish it was more focused on individual guests, rather than groups.
This Best Western in Alton, IL was the best one we have stayed in. The lobby was sizeable and very inviting. We want to return just so next time we can enjoy using it a lot. The breakfast was the best we have had as a free hotel breakfast at a Best Western, including skim milk, fat-free yogurt, waffles, eggs, cereals, and more. The location is quiet and easy to reach from the large new Amtrak station.
The rooms were comfortable and spacious. The staff was very nice. The breakfast was awesome. They only have an outside pool which was closed of course at this time of year. There was coffee, tea, hot chocolate, etc, along with baked goods 24 hrs in the lobby and a free newspaper. The first day housekeeping forgot to empty our ice bucket, but the rest of the time the rooms were cleaned well.
Let it be known that the former Atrium Hotel is now the Best Western Premier on College Ave, not Homer Adams Parkway. We did not know the address had changed and booked ourselves into an inferior hotel with lots less amenities.
Always a great comfortable stay at a reasonable price! We try to stay here every time we are in this area. Easy to find conveniently located and nice friendly staff! Breakfast is great, a very nice way to start off your day. We enjoy this place!
The hotel offers tremendous quality, comfort, furnishings and food at a very competitive price. A great experience for me, a tired traveler, who wanted a good night's sleep and a good breakfast before starting my long drive in the morning.
Stayed Sunday night during Labor Day Weekend. The place was deserted. When making reservations, I was told they had free shuttle to Fast Eddie's, but since they had very few reservations that night they didn't schedule a shuttle driver. Instead gave us some complimentary tickets for the bar which has a great craft beer selection. Did Lyft to Fast Eddie's and took a cab back to hotel. Only $5.00. Fantastic breakfast next morning!
We chose this hotel as it is pet friendly. We had friends staying at a hotel next door that is not pet friendly. Our room was $40 a night less expensive and just as nice. Very impressed with this hotel for the price.
this facility is conveniently located near the Lewis and Clark Community college. the facility is clean, nicely furnished and the staff is knowledgeable and attentive. Included breakfast is adequate with a good selection of items.
While working on a Habitat for Humanity Build I stayed at this hotel and it was wonderful. The breakfast was delicious and the staff was very friendly and helpful. I used the internet connection in the evenings in the lobby and it was a good connection. I highly recommend this hotel!
For the money this couldn't have been better. Clean rooms, friendly staff, great location and pet friendly. The bed and pillows were comfortable, too! The only problem we had was that the breakfast was so packed on a holiday Sunday that they ran out of food when we went back for the third time but there was still cereal, milk and yogurt which is all we needed anyway. Even the people staying at the hotel were friendly! And with two small dogs running around in the back parking lot I left that was a miracle in it self.
We found the staff and the room to be delightful. The room was very clean as was the entire hotel. The breakfast was served the following morning was very good and the buffet was well maintained. I would recommend staying here the price is very reasonable.
We were missing a screen in the bathroom faucet, and I asked for an extra luggage rack since we were staying 13 nights, also some help with the TV. I left for an hour and when I returned everything was fixed, and the extra luggage rack was in my room. I love staying here as everyone is always helpful from the desk staff, to cleaning personnel and the lovely ladies at breakfast. We have stayed here several times over the past few years and we always receive great service and comfortable rooms. The breakfast items are always hot and fresh.
A very clean comfortable stay. Breakfast was very good. Beds were comfortable. If you are wanting to tour Alton you will need a car as this facility is not in the downtown area. It is about a 10 minute drive into town.
I came into Alton to see my family after travelling in South America. I was super glad to be home. My grandsons came to visit and spend the night with me. They really loved swimming in the pool at the hotel.
acomendations were excellent. The Barefast was awesome. Loved the way they rotated the menu, not the same thing each day The staff was most helpful. I loved the eye contact they had. Doesn't happen today
This was a great hotel and staff. Enjoyed the stay while we were visiting family in Alton. I believe the breakfast could have been better tasting and more of a variety for Best Westerns. Need to have more washer and dryer machine, but I'm glad they had one for a reasonable price.
Service, cleaning room was inconvenient and breakfast service 1day was very poor. Hope the next time things are better. Most chains prop door open and clean while guests are in the room. Apparently BW policy is guests can't be in room. Daughter is disabled and it is about convenience.
AltonBWP, Manager at Best Western Plus Parkway Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. According to our hotel policy, our housekeeping staff can not enter a room while guest are in it. This is a safety precaution for our guest and staff. I apologize if this is not what you have experienced at other hotels, our owners feel that this is an important policy to keep our staff and guest safe. I do apologize that your room was not cleaned the following day. It looks like there may have been some confusion with the do not disturb sign on your door. I will be looking into the issues you had with breakfast, to make sure we are always providing excellent food and service. Thank you again for choosing to stay with us and again I apologize for not exceeding your expectations.
The staff was very helpful and made it easy to check in and check out. Breakfast was great with variety of hot and cold choices. The room was clean and the beds were very comfortable. I would recommend for any out of town guests to stay here while in the area.
Friendly staff, made sure we got the room we requested ( 1st floor as traveling w a Pooch). LIttle challenging to get into the driveway but the young girl at the desk explained the reason... re zoning. Plenty of parking and adequate places to walk the dog. Nicely appointed room.
Below expectations, please check my input on the survey.. the room smelled musty. When asked if there was anything I could do, they sprayed air freshener which almost made it worse. The beds were uncomfortable, breakfast was cold, and the hotel looked very outdated.
This place is a nice, clean place to stay. Conveniently near several restaurants, it is an affordable choice...air conditioning worked really well. Accessible room that I was in had a tub with sturdy bars...check to see if they have a room with a roll-in shower if you need one. Room had a fridge and microwave...that was nice...bath products were nice, too. Breakfast staff was very friendly and kept items well-stocked...
The first thing that needs to be said is that the staff here went above and beyond to accommodate my party. Also I love the building itself which is rare for a hotel like this but so what I loved it. Parking was a sinch, the sleek design inside the rooms felt welcoming, and the pool was perfect!
This hotel is clean and has a very friendly staff. Nice pool decent breakfast in the morning. Nice place to stay when visiting Alton IL. The location is very central and there is plenty of shopping in the area.
This motel is conveniently located on the Homer Adams Parkway (the Belt Line), near the Kohl's store and other shopping. It is very close to the new Amtrak station being built. To access BW, one has to drive through the Burger King parking lot. The lobby/ front desk area is comfortable and staff is accommodating. We had a handicapped accessible room, which mainly just means there are grab bars on the bathroom walls, the clothes bar is lower and there is a pocket bathroom door. Our room was very clean, king bed was firm and comfy and the FIVE pillows were so comfy. They provided us with 2 sets of towels. Wifi was adequate, there was a fridge, microwave and coffee maker. The breakfast was quite good with some egg dish, breakfast meat, cereals, sweet rolls and muffins, fruit, yogurt, milk, juice each morning. I do wish that the pool were indoors. The only negative is that the hallway doors to each room down the hallway, slam as they are closed and can be heard a distance away.
We found all aspects of the hotel what we wanted. The room was spacious and clean. The parking convenient to the room. Staff was pleasant. Breakfast was quite good with a variety of items to choose from. Good coffee available both in breakfast room and in lobby. Free newspapers included St. Louis and USA Today. - Only minor criticism was flow of water from shower head and BR basin faucet as both seemed to have aerators that restricted volume coming out. But that was minor. Can recommend this hotel and will stay here again should we venture into the Alton area in the future.
Nice quiet place to stay! The room was clean and up to date! Check in was fast and easy! The staff was friendly and kind The hot breakfast was great! We experienced no problems with our stay! Beds are comfy!
Best Western plus is almost always a good bet and this one does not disappoint. Great service, clean rooms, nice decor, convenient location, GREAT breakfast (even bacon), comfy beds and pillows...what more do you need? Last stop was a Motel 6 and that is a mistake I won't be making again. It was a real treat to get here and have amenities that make you feel at home.
Very disappointed. Different rules for different people. Not good. Very Clean. I don't think that I will stay here again. The manager was notified by phone of the problem. She was not nice. Yes we could hear her on the phone.
AltonBWP, General Manager at Best Western Plus Parkway Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us. We do have to stay consistent with all our hotel policies. I do sincerely apologize for the inconvenience you experienced.
This is a great hotel, but I did not sleep well. I sleep on a very soft mattress, so I was not comfortable on the firm bed. The breakfast was great. The hotel was clean and easy to get to. I would stay here again.
It's an ok place. The walls are very thin. Breakfast was nice and everyone seems friendly. Rooms seem somewhat clean and everything works as it should at least in the room I was in. Best western keeps an eye on things like tgat
We stopped in Alton on our way to Branson Missouri, the first leg of our 3 week journey to Lakeland Florida. The evening manager was very pleasant and helpful. He gave us a number of restaurant options and we Chose a local steakhouse. Best steaks and burgers we have eaten in a long time. Over all the hotel and staff were very good. The young lady who worked the breakfast room was very pleasant but would benefit if she was given more training.
Very nice new hotel. Rooms are very nice and free breakfast is a definite plus. Pool could be a little warmer. Beds were very comfortable. Close to a lot of fast food places but not too many nice restaurants.
We had a perfect stay at the Hampton Inn. The property is the newest and nicest in town. Kelsey checked us in and upgraded us to a suite after a long day - it was so appreciated! The room was huge, tastefully decorated, and the beds/pillows were very comfortable. It was another great Hampton stay for our family. Glad to have this option on our visits to the area.
This brand new Hampton Inn was wonderful. It lives up to the brand in quality and expectations. Very nice workout room. It has a nice indoor pool. The queen beds, bedding, and pillows are very nice and standard to the Hampton Inn brand. The microwave's clock is pretty bright at night, so I had to use some paper to cover it. The hotel is near shopping, restaurants, and a US Post Office.
Greeted by a man names Bill, went out of his way to make all of us vary comfortable. professional and vary personable. Family was vary happy with overall service, comfortable stay, quit rooms and of course Bill thanks
Stayed one night at this new location. Great New Hampton Inn. If you are in this area strongly recommend this Hotel. I travel a lot on business and try to stay at a Hampton Inn because of the beds and rooms. Alway comfortable.
We visit family in Alton once or twice a year, and usually stay here. We've tried several hotels in Alton, and overall the Parkway has given us the best value. The hotel was remodeled a few years ago and the rooms are in good repair and clean. On our most recent visit (Labor Day weekend 2016), access was a little tricky to due some road construction. The breakfast is good, with a variety of items offered.
This hotel had just opened a few days prior to my arrival. It was decorated nicely and of course everything was new. Beds were very comfortable and the breakfast was the best. The options of waffles, oatmeal, sausage, omelets, potatoes, pastries, etc was excellent. Very friendly staff also. I will stay here again if in this area.
Great new hotel, very nice employees. The rooms are very clean and everything is new. The employees are very friendly. Food selection was wonderful. Great location. Great parking. Colors are welcoming.
A lot of noise, heard shower in next room. Staff was very polite and helpful. Breakfast was good, lots of chooses, breakfast area clean, staff check the availability of food items offend. Room 137 could use some repairs and updating.
This is a very good Hotel,very clean, great location close to everything in the area.You will not find more nice and pleasant employees anywhere, very very good full breakfast. I highly recommend.The rate is very good especially with a great breakfast.
Hotel was clean, attractive, located close to everything, good parking, well lit parking lot. Breakfast buffet was great, something for everybody. All the staff was polite and helpful I had a handicapped room and it was equipped with a roll in shower which was very helpful. The bathroom was huge, and the whole room was easy to get around in.
Rundown and somewhat dirty, especially in the common areas. Breakfast uneven, missing many items-juice, coffee, main menu stuff. Phone call to desk unanswered. I hope the Hampton is open the next time I need to go to Alton
due to construction have to go though Burger King to get to. Elevator jumps and sometimes doesn't move after door closes up to a minute scary if you are nervous about elevators Breakfast even though included is not worth it . Staff was great just not enough to keep up in breakfast area with coffee, water, hot food etc. all hot food is per packaged and heated in micro wave
We've stayed here on two occasions while riding in the Bike MS. The rooms are attractive, the staff friendly and the rooms are quiet. Because of the rush at breakfast with many bicycle riders, the buffet was out of several items when we arrived at 8 AM and we had to wait for restocking. I also had to return twice to the front desk to get the proper code for the internet service.
Just a quick over night stay to celebrate our One Year Anniversary. Very clean, nice beds, friendly staff. Unfortunately, we missed breakfast. A lot of things to do in the area or within driving distance too.
very friendly staff- very clean hotel-when a request was made, it was fulfilled in an appropriate amount of time-- was not a stuffy hotel-- very friendly and concerned in anything that would help make our stay more satisfactory
Best Western, Alton Illinois is the go-to place for a visitor to this Mississippi border community. There are wonderful amenities at the hotel, great nearby restaurants such as I Hop, Panera, Applebees. The breakfast at Best Western changes each day which helps when the stay keeps me there more than one day. The staff are welcoming. The beds are comfortable. I highly recommend this hotel.
1st weekend August. If you are looking for a getaway or need to be in the Alton-STL area or, consider spending a few nights at this BW Plus in Alton, IL. Not because I grew up here--back in the day and not because it is so Sunny Year round (compared to my city of residence). Consider staying here because the people who work here help you to feel welcomed, not a bother. They like Joanna, their manager. I've stayed here for multiple visits in 2015, totaling at least 50 days in 2015-16. I've found the hotel's smoke free policy is usually respected by guests; its price point is good, too. Easily adjust the room temperature and level of (sun) light. Sleep on the king sized beds and try to get out of bed in the morning. I dare you to not to covet them. Choose the order: Treat yourself to great shower and the breakfast buffet's delicious hot foods you know are not supposed to have Every day of your life. Smell & drink the coffee. Sip tea, herbal or caffeinated hot or on ice. Discover several department stores, plus a mall all very close for last minute buys or a spree. Grocery stores holding my dark chocolate, restaurants*, & more within 1-2 mi., starting right across the street! The mini fridge kept my oranges and extra water cold. *For the last year or so, we've had the best dinners and snacks at 4204 Main St. Brewing Co. -sandwiched between a side of the mall and a seafood restaurant chain- 2 short blocks away from the hotel. When you come back to the hotel, Relax on the firm or soft lobby furniture or on the firm, cushiony K-sized bed…ER, furniture in your room. I see & hear nice things about the outdoor pool, but it's not my thing. This hotel can be your home away from home, too. I usually hate to leave and go back to reality. I think Parking was a bit tight due to construction in the back, but that should clear up by Nov 1. jp
I just spent one night at the hotel. The hotel is easy to locate and offers free parking. There are many restaurants nearby. Check-in was complicated in that my room was not available. She offered me a down graded room at the same price that was ready. Since I was eager to get settled in and take care of some business, I took the smaller room. The front desk staff was able to provide directions to where I was needing to work the next day. However, when asking for a recommendation for dinner she insisted that I try one specific restaurant. She was so insistent, until I asked her if she owned the restaurant. The room is spacious enough with a king bed, computer desk and chair. There was also a microwave in the room. The bathroom was very small, requiring the door to be shut if you wanted to use the bathroom. The mattress was a little worn and hard. However, there were ample pillows. The hallway and room smells like cigarette smoke. I am assuming some rooms must be for smokers. The breakfast is your basic free breakfast. A couple of hot items and mainly cold items. Currently there is little competition for this hotel. The owners of this hotel is building a Hampton right behind this hotel and I suspect once it is build this hotel will suffer.
Check in was very quick and easy. Lots of place to eat near by and easy to get to. Free breakfast was the typical free breakfast, waffles, sweet rolls, ect. Room was clean and the Ac worked well. There is road construction near and had to watch getting into parking lot
Our bathroom door would not shut. Looks like they replaced the door recently with a wooden door that did not fit. Walls need painting. Electrical outlets were loose. Had to be very careful unplugging cord from outlet. Water pressure was bad in the room. Hotel staff was nice and friendly and the lobby was nice. The rest of the hotel needs an overhall.
Reserved 2 Queen beds, only had 1 King on arrival at 3am - for 3 adults! No other option than to stay there that night. Manager was never available and after we left would not return any of my 6 phone calls. Any credit for lack of service was up for discussion, but the total lack of concern for a customer who paid in full is another matter entirely. This Management is incompetent and rude! Beware of paying in full ahead of time - there is no good option for compensation other than to contest the credit card charge.
A nice hotel for the price and in market with limited choices. Came into town for family reunion. Staff is friendly and professional but unpolished at times. Free breakfast is adequate. Kids like the pool. Rooms clean. . The rating could easily be a 5 by paying attention to the little details. Will come back.
A friend and I stayed at the Best Western for one night while exploring this area of Illinois. I selected this hotel based on the positive reviews, the price and the fact that the breakfast was included in the price. Check-in was very smooth, the man that helped me with check-in was courteous and very helpful. I always appreciate a friendly, helpful person when arriving at a hotel after a long day of travel. The hotel decor was clean and modern and the rooms were very tastefully decorated and clean as well. Our only suggestion would be that the tables in the breakfast area be wiped down a bit more often between diners. The eating area was basically clean but we did switch tables until we found one that was totally clean. Aside from that we really enjoyed our stay and every employee that we encountered was friendly and helpful. We'll definitely be back!
There are very few lodging options in this area and having stayed at most, this is the best deal for the money. We stayed multiple days so we got the multi-day discount which is better than the AARP or any other discount available. Also joined their "club" to get perks but have seen no perks despite having thousands of points. The room is larger than the hotel next door and there is an entry lobby seating area and TV with coffee which is nice. Free breakfast is typical with the desk clerk also in charge of refilling the various food stations. When I arrived for breakfast there were about 10-15 people milling around looking at empty milk, yogurt, cereal and hot food stations. When the desk clerk arrived (between checking out guests and answering the phone) he brought 2 milks. There has been a serious problem with many hotels I have stayed at with having the Desk Clerk refill the breakfast stations. The lady who prepared the eggs, sausage and put the rest of the food out only worked until 8:00 so it's not her fault there was a lack of food. This is a SYSTEMIC problem that is figured into how the hotel chain is administered. I would really like Best Western to address this at the CORPORATE LEVEL. People pay your extra fees - the full room rate is $104.00 and I bet people pay that thinking they are getting more for their money than the place next door. If you are going to say you provide a good or service then provide it. It costs you nothing to have milk in the coolers except it is there for people when they want it, instead of creating shortages so people do not use it. Get it together Best Western Plus Corporate. The staff was professional, friendly and responsive. KUDOS to the people that made our stay enjoyable.
I typically avoid Best Western but this hotel is very nice and have stayed there a couple times while working in the area. I plan to stay there again if in the area. Parking can be a little problematic since a new hotel is going up immediately behind the BWP but it isn't too hard. I have stayed at this property a couple of times and have always found it to be clean quiet and comfortable. It can be hard to find the property entrance due to construction in the area. You usually enter thru the parking lot of an adjacent Burger King but when we arrived the last time, we had to go down to the next intersection (HomeDepot) and come in on a back street due to the cross street being blocked by road construction.
This hotel was actually great. The location worked well for us and the price was very reasonable. The rooms were super clean, the breakfast was great and the staff friendly and helpful. The bed pillows were small but plentiful; the mattress was good. A safe bet if you are going to be in Alton, IL or close to it.
The staff was very friendly and helpful. There was a variety of food for breakfast each day that we stayed there. The room was clean and quiet. We asked for and got a room on the first floor so it would be easier for my husband to go out and be able to smoke his cigarettes.
We were in town to visit my husband's family and paid to stay for three nights. First night uneventful - comfortable, clean, good coffee. We would have preferred two queens and a pull out sofa bed but they said they did not have them in their facility. We were gone all day the next day and returned to our room after 4 pm and the room had not been cleaned. No one had been in the room - not to pick up dirty linen, vacuum, make beds, empty trash, nothing. I called the front desk and was told housekeeping had gone for the day and I was welcome to come down and get clean towels and anything else I needed. So I asked, to clarify, I paid you $150 per day for a room and you want me to clean it? And she said, "Yes. Housekeeping forgot to schedule your room as occupied and they are gone". My husband discussed this with the desk manager, the Hotel Manager never returned our call, and we checked out. We opted to deal with American Express as the Best Western front desk manager was unable to answer any questions or offer any options for dealing with their complete lack of customer service and she was unable to reach the General Manager for assistance.
I think the service at this hotel was among the best we have received anywhere. The room was immaculately clean and the desk people were as helpful as I've found at 5 star hotels. It was very hot during the stay -- 99 degrees on 2 of the 4 days -- but the air conditioning was up to the challenge and the hotel had a decent outside shampoo. I would recommend the hotel to anyone who is visiting the north St Louis suburbs. If you have a chance check out some of the riverside restaurants along the Mississippi north of town. Beautiful views and good food.
No surprises and no disappointments. Helpful staff: phone reservations for multiple rooms went smoothly, and we got the help we needed while we were there. Rooms were ready and clean when we arrived, and beds were comfortable. Quite: no noticeable traffic noise from our room. Didn't try the breakfast, but it looked as good as any free breakfast at most hotels. Overall, very good value for a hotel.
This hotel has fine service and is a bargain for the cost. It was handy for our visit to see family, with fine amenities and a good location. Alton is a nice and attractive town. We would stay there again. Thanks for a nice trip.
We use this hotel when visiting family. My wife has asthma and the rooms here don't cause her problems. The hotel staff has always been helpful and professional. The breakfast is good and of consistent quality (not the best and not the worst). The exercise room works for us and has not been crowded. The water conserving faucets are slightly annoying to use. Overall, this is a nice place to stay.
This hotel is the newest in town (although one is opening up behind it by the end of the year). The lobby has a nice living room feel with a fireplace. The dining area with the free hot breakfast is nice. There is a nice pool that is positioned in the front of the hotel, and the rooms were comfy too. I received a handicapped room, although I am not. This may be due to my late arrival. However, the refrigerator, microwave, and sanitized remote control :) were a plus.
I stayed here cause my 20 Year Class Reunion was in town. It was a great hotel, clean, quiet, good breakfast and easy parking. I would recommend it to others that need to stay in Alton, IL. The price was a tad bit high for an Alton, IL hotel but its still a nice place to stay.
Room was clean. Nice couch and chair with ottoman. Air conditioner blew right on desk chair. Continuous fan option did not work. Construction behind building. Breakfast was good. Price was reasonable. Get rid of the brown blankets that are double wrapped and get something new and fresh. Close to restaurants and shopping. Had outdoor pool that wasn't advertised. Use the pool towels--they are more absorbent than the room towels.
Checked in hotel and was met with a front desk girl that seemed put out doing her job. Hotel was clean, and all the cleaning staff were nice, but the gangsta music coming from their phones in their pockets was less than desirable. Guess I just do not want to hear it and it's unprofessional. Not bad rates and not bad for Alton. Small improvements in customer service would rate his way higher.
Check in was fast and easy as well as check out. Nice stay! Very easy to get around to places such as shopping and restaurants. Close to St. Louis, only about a half hour drive. Would recommend this hotel to others.
The room was very clean, the front desk very friendly and the breakfast was tasty! The beds were comfortable and the channel selection on the TV was fantastic! As far as I'm concerned, not much else to be concerned about!
This hotel has a fantastic location near shopping, resturants(fast Food) right off fwy. the staff was very helpful in finding sites and restaurants and location of University. So glad we had fresh coffee in the lobby during the storm
This motel is located next to a burger king and in front of a construction zone. The staff was very friendly. Room was very clean, however, the door didn't fit correctly, light and noises from hallway filtered into our room. Our room faced the burger king drive through. we could hear the speakers very clearly. Breakfast on weekdays did not have meats or eggs.
The hotel was clean. The staff was friendly. The breakfast was clean. The beds were comfortable. We stay in hotels all year long with our softball team. The value of this hotel is excellent. We would definitely stay again.
The staff at front desk was very helpful and nice. Our room was clean and comfortable. The only problem was getting to the hotel. There is construction going on in the area and was a little confusing getting in parking lot.
Myself, my daughter and my mom stayed here for one night to be close to my daughter's volleyball tournament in a nearby town. The positives are that the hotel was very clean, the staff was nice, the price was right (only $100 with tax), and they offered a free basic breakfast. The negatives are that the property is old, the beds were very firm, and there was a weird musty smell in the room. That being said, it was fine for staying one night or even two, but I would not want to stay for longer than that.
I enjoyed my stay at the Best Western. It was hard to access the lobby entrance because of construction around the hotel. There should have been signage to assist people to get in. Other than that I enjoyed the town of Alton and my hotel staff.
Alton Best Western Plus is exceptional, very clean and a great hotel. wi fi is spot on, breakfast is decent and staff is very professional and the hotel is great. pool is clean and the rooms are clean and have great extras, refrigerator is good, tv and comfort and décor is just great.
We stayed here for four nights recently and enjoyed the stay. Samantha, the evening desk person was very nice and helpful. The room was clean, quiet, comfortable. The only glitch was that we put the little door knob sign on our door as we left for the day. The sign to "Please make up room". The back side of the sign says " Do not disturb". I guess housekeeping didn't look too carefully because we got back in the evening to the room just as we left it with dirty towels and full trashcan and no toilet paper. A note was left under the door: "We honored your request to not disturb you. Housekeeping is gone for the day....". Samantha at the desk brought us what we needed. She was great. We will stay here again.
What can I say, the place was very clean and well maintained. I travel A LOT for work. the entire staff made me feel like I was family. For the price you can't beat it..... If there was a complaint it was the entrance. You had to go through Burger King to get in. They are building a new Hampton next door and when that is complete there will be a better way in.
Hotel personnel very nice and professional. Breakfast one of the best we have had, for a free hotel type. Hotel in general a little old, but updated nicely. Unfortunately, only small outdoor pool, so cannot recommend for families with children, or adults that would like to indulge, when weather not suitable. All in all a very pleasant stay, very quiet, comfortable rooms. And again, staff amazing!
Hotel was clean. Service was good. Bill was wonderful! One blonde VERY crabby girl worked 2nd shift. Breakfast was typical. Saturday night, the town shuts down at 11pm. We wanted pizza and the only place available was Papa Johns.
Great place that is super clean and the price is right! The employees here are attentive to your needs and are very friendly. You can't go wrong staying here. Enter through the Burger King parking lot and you are there!
I was laying in bed when I notice something crawling on my pillow. I picked it up it started to suck my blood. I opened up the pillow cover to discover another. I have pictures. The white picture is pillow with bed bug on it.
When we checked in the lobby was tastefully decorated and clean. The staff was friendly. The room was in need of updating. We had difficulty with the printer not working in the business center. An employee tried to fix it but could not. During the night our toilet stopped working, it would not flush. We informed the desk but no one came to fix it. We were told when we checked out that they waited for us to leave. Breakfast was ok, but they kept running out of food and plates. The employee could not keep up with the demand even though there were not that many people there. I would not recommend this hotel for the price.
This was a very nice stay. The rooms were clean, the service was friendly, the price was reasonable. The breakfast selections were very good. The beds were extremely comfortable. The wi-fi left a little to be desired.
went up to alton Illinois for a short weekend trip to visit friends. stayed at the best western hotel off of homers parkway. very clean room, excellent bed and bathroom. the free breakfast was more than just cereal. this one had egg omletts, bacon, biscuits and gravy, waffles, rolls, toast, cereal, fruit and it all tasted great. staff at front desk was very fast and very friendly. I definently will stay here again
First stay at a Best Western hotel. The room and bath were very clean, everything worked great. The beds were comfortable. All the front desk staff we encountered were very friendly. Even the staff we passed in the halls were friendly and accommodating. We enjoyed the breakfast, which was better than many of the quick, free breakfasts at other small hotels. We would definitely stay here again.
Great value for money. Clean rooms and common areas, breakfast included in the price. I came to see family over the Christmas holidays, and the lobby/breakfast area were both nicely decorated. Lobby has a homey feel. Staff was very friendly, from front desk to the cleaning staff. Room was tidy, everything in good repair. Bathroom clean and nicely stocked. One slight issue - cable TV had screen static. This happened in other rooms as well.
We frequently travel with our dog and find this hotel to be an excellent provider of services. They even have a Walking Area and provide bags! And frankly, even if we didn't have the dog with us, we WOULD stay here because of the friendliness of the staff, the ease of getting in and out of the hotel area, the close amenities, and overall quality of the hotel.
We were welcomed by a young lady that was very pleasant, congenial, well groomed and was helpful throughout our stay. The Housekeeping staff was also very caring, congenial and helpful. Everyone we encountered seemed to like their jobs and truly be interested in all of our needs. We appreciated the cleanliness and the obvious interest being given this facility: new carpets, paint, updates to the breakfast area including the neat way it was maintained and furnished.
We enjoyed our 2 day stay. The check in was quick and the room was very comfortable. Although I did not request a handicap room, we were assigned one because I use a cane. I though that was very thoughtful and observant of the desk clerk. Breakfast was typical fare, but good. Will stay there again in a few days.
I had a great experience staying at the Best Western Plus...Prices were beyond reasonable...the staff was as accomodating as they could be...exceeded my expectations. The only reason my sleep quality is marked as average is because i was there for work and they had me working night shift...not the fault of the hotel or the staff.
If you're visiting the St. Louis area and don't mind travelling a bit to get into the city, Alton is a good location and the Best Western is a great choice for your hotel. The hotel is 5 minutes from downtown Alton, right on the Mississippi. Our room was comfortable and quiet, bathroom was clean. Breakfast was good. One hint is right now the hotel is expanding and the only way to get into the hotel parking lot is through the front of the Burger King parking lot. Don't go through the back of the Burger King, or you'll end up in the drive up lane.
Stayed in town for a wedding and was very pleased with the location of this hotel. Easy access to St. Louis and Grafton. Close to several restaurants and stores. The rooms were well kept and the staff was very pleasant. The nonsmoking room was actually nonsmoking, which you think would be a given, but isn't. Pleasantly surprised with this hotel.
Overall this hotel is good. Housekeeping needs to pay a bit more attention to detail when vacuuming and to check the coffee maker for used pods, but everything else was just fine. Breakfast was as expected although a bit more of fresh fruit would have been nice. Breakfast area was clean and attendant very nice.
We had four couples and four rooms. They put us all together on the same floor. The rooms were clean and spacious. The staff was extremely friendly and helpful. We stayed during our trip to participate in the border wars triathlon. After the race we were all too tired to go to dinner and they were going to allow us to order in and eat in the board room so we could all share a meal and talk about the race. Well, we ended up going out after all, but the offer was very thoughtful!
I had a doctor's appointment, for a condition I have. I am unemployable due to that condition, and finances are low for me. I needed a special medical rate. Samantha went out of her way, and phoned Joanna late in the evening in an effort tom try to help me. Thank God things worked out.
This Best Western Hotel is my favorite place to stay when travelling, espeacially for last minute travel. The Breakfast is quality, hot, fresh. The hotel staff is friendly. The rooms are nice and clean.The location is excellent.
The hotel was great, very clean, friendly staff and breakfast was good. The only complaint I have is that the doors have no sound barrier at all. A couple down the hall from us was holding a conversation outside their doors and it sounded as if they were in our room. We could hear everyone walk by. The door slam very fast and hard behind you which woke our kids up at night when someone on the floor did it and it was concerning that they could slam on little fingers very easily. Other than the doors, everyone was great!
This is a nice hotel but a bit hard to figure out how to get to. You have to go through the Burger King parking lot to get to the front of the hotel. Nice room and very nice staff. Only bad thing I can say is that we are travelling with our dog and we had a room on the second floor at the end of the hall. A bit hard to take him out.....and he wasn't crazy about the elevator. Breakfast was very nice, even had burritos that I really enjoyed as something different. Staff was as nice as could be.
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