Best Western St. Louis Fairview Heights

Hi Q2555XUjosues, Thank you so much for your kind review! We're delighted to hear that you enjoyed your stay and were pleased with our newly renovated property. We're always working to provide a clean, comfortable, and welcoming environment for our guests, so it's wonderful to know that the updates made a positive impression. We're especially happy to hear your kind words about our caring and helpful staff. Providing friendly and attentive service is very important to us, and your feedback is greatly appreciated by the entire team. Thank you again for choosing to stay with us and for sharing your experience. We truly appreciate your support and hope to welcome you back again for another enjoyable stay!

Hi Happiness49665311267, Thank you for your kind review! We're pleased to hear that you found our hotel to be a good and safe place to stay. We're also glad that our convenient location and clean, comfortable rooms helped make your visit enjoyable. Providing our guests with a welcoming environment where they can relax and feel at ease is very important to us. We truly appreciate you taking the time to share your positive experience. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another pleasant visit!

Hi shravanreddyg2026, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good place to stay and that you enjoyed our convenient location and clean accommodations. Providing a comfortable, clean, and welcoming environment for our guests is very important to us, so we truly appreciate your kind comments. Thank you again for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back for another enjoyable stay!

Dear Valued Guest, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations or reflect the level of service and quality you associate with the Best Western brand. We understand that when choosing a familiar hotel brand, guests expect a certain standard of cleanliness, comfort, service, and overall hospitality. We regret that your stay left you feeling that those expectations were not met. Although your review does not include specific details about the areas that fell short, we take your overall impression seriously. Feedback like yours is an important reminder of the need for consistency in every aspect of the guest experience and for our team to continually work toward maintaining a welcoming, comfortable, and well-kept property. We sincerely apologize for your disappointment and appreciate you sharing your honest perspective. We hope that future improvements will allow us to provide an experience that better reflects the standards our guests expect and deserve.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your stay did not meet your expectations and regret the concerns you experienced during your visit. We are especially sorry to hear about the issues with the ADA accommodations. We understand how important it is for accessible rooms to be properly equipped and comfortable for all guests, and we regret that the bathroom setup did not meet your needs or expectations. Your comments regarding the grab bar, room layout, and accessibility features have been shared with our management team for review. We also apologize for the cleanliness and maintenance concerns you encountered, including the condition of the bathtub, the mold you observed, the items left in the dresser, and the lack of proper clothing storage. A clean, functional, and welcoming room is essential to a positive guest experience, and we understand your disappointment that these details were overlooked. We regret the inconvenience caused by the pool closure and understand that guests look forward to enjoying hotel amenities during their stay. We also appreciate your feedback regarding the breakfast area, including the availability of items, equipment, and coffee quality. We recognize that a well-maintained and properly stocked breakfast experience is an important part of the overall stay, and your comments will be shared with the appropriate teams for improvement. Thank you again for providing your honest feedback. While we are disappointed that your experience fell short of the standards we aim to provide, we appreciate the opportunity to learn from your comments and identify areas where we can improve. We remain committed to creating a cleaner, more comfortable, and more accommodating experience for all of our guests.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and regret that your experience was so disappointing. We sincerely apologize that the condition of our lobby, guest room, breakfast, and pool area left you with such a negative impression. Providing a clean, comfortable, and welcoming environment is one of our highest priorities, and we are disappointed to learn that we fell short in so many areas during your visit. We are especially sorry to hear that the appearance of the pool discouraged your children from enjoying it. Our goal is for every guest, especially families, to feel comfortable relaxing and making memories while staying with us, and we regret that this was not your experience. Your comments regarding the overall condition of the property, the breakfast, and the cleanliness of our facilities have been shared with our leadership, housekeeping, and maintenance teams. Feedback like yours is invaluable, as it helps us identify areas that require immediate attention and continued improvement. We sincerely regret that we did not provide the quality experience you expected and appreciate the opportunity to learn from your feedback as we continue working to improve our property and the experience of every guest.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and regret that your stay fell so far short of your expectations. We sincerely apologize for the many issues you encountered during your visit. The concerns you described regarding the condition of the lobby, the pool being unavailable, the missing in-room amenities, the plumbing and television problems, and the quality of the breakfast are certainly not the experience we strive to provide. We understand how frustrating it must have been to encounter so many inconveniences during a single stay. We are also disappointed to hear that you experienced difficulties obtaining assistance from the front desk and that the elevator malfunction added to your frustration. Providing attentive service and maintaining a safe, comfortable environment for our guests are priorities, and we regret that we did not meet those expectations. Additionally, we sincerely apologize for the confusion surrounding your refund and the distress caused by your son's lost wallet. We understand how upsetting these situations must have been, particularly after an already disappointing stay. Your comments regarding these matters, as well as your overall experience with our service, will be shared with our management team for careful review. We appreciate you taking the time to provide such detailed feedback. Honest reviews like yours help us recognize where improvements are needed, and we regret that we were unable to provide the level of hospitality and service you deserved. Thank you again for bringing these concerns to our attention.

Dear hotelg461, We sincerely apologize for the issues you experienced during your stay. It is disappointing to hear that your room did not meet the high standards we strive to maintain. Cleanliness and comfort are top priorities for us, and it is clear that we fell short in this instance. We also regret the inconvenience caused by the neighboring guest who did not adhere to our non-smoking policy. We take such concerns very seriously and are addressing the situation to prevent similar occurrences in the future. Regarding the breakfast and renovation arrangements, we apologize for any miscommunication. We aim to provide all guests with clear information at the time of booking, and we will review our procedures to ensure this is consistently done moving forward. We appreciate your feedback, as it helps us improve our service and ensure future guests have a better experience. We hope you might consider giving us another opportunity to provide the clean, comfortable, and restful stay you expected.

Dear bishopj397, Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. We understand how frustrating it must have been to arrive expecting a reserved king bedroom and find it unavailable, especially with so few guests in the hotel. We are also sorry for the issues you encountered with the ice machine, the lobby odor, and the breakfast quality. Your comments are important to us, and we will be addressing these concerns with our team to ensure improvements are made so that future guests do not experience the same issues. We truly regret that your visit did not meet your expectations and hope you will consider giving us another opportunity to provide a much better stay in the future.

Dear 57mamag, Thank you for taking the time to share your experience with us. We sincerely apologize that your recent stay fell so far below both your expectations and the standards we strive to uphold. We understand how disappointing and inconvenient this must have been, especially during a stay with your 93-year-old mother. Your comfort and peace of mind should never have been compromised, and we are truly sorry. While renovations can cause occasional disruption, they should never serve as an excuse for the issues you experienced. The concerns you mentioned, an open window, insects in the room, a dirty bathroom floor, and missing privacy curtains, are unacceptable and do not reflect the level of care we aim to provide. We appreciate you bringing these matters to our attention so we can address them directly with our housekeeping and maintenance teams. We are also very sorry to hear about the breakfast experience. Items not being replenished, dried-out food, and unpleasant odors in the dining area are not the type of impression we want to leave on our guests. Your feedback will be shared with our breakfast and kitchen staff immediately to ensure better preparation and oversight moving forward. Thank you again for bringing these concerns to our attention. We hope you will consider giving us another chance in the future so we can provide you and your family with the comfortable, worry-free experience you deserve.

Hi pvandergriff16, Thank you so much for your kind and thoughtful review. We're delighted to hear that our team made such a strong impression on you. It truly means the world to us that you found our staff to be kind, professional, and attentive, your words are the best compliment they could receive. Providing warm and genuine service is at the heart of everything we do, and it's wonderful to know it helped make your stay memorable. We also appreciate your understanding as we continue our remodeling efforts. While our hotel may be older, we are committed to updating and enhancing the property so that it offers both comfort and modern touches for our guests. We're so glad you're excited to see the finished results, we can't wait to share them with you on your next visit. Thank you again for your generous feedback and for highlighting what matters most: the people who make each stay special. We look forward to welcoming you back soon and showing you the improvements we've been working on.

Dear MissouriGorgreen, Thank you for taking the time to share your detailed feedback about your recent stay with us. While I'm glad to hear that our front desk team and breakfast attendant left you with a positive impression through their friendliness, I am truly sorry that so many aspects of your visit fell short of expectations. Cleanliness and comfort are top priorities for us, and I regret to hear about the issues you encountered with your room, including the bedding, bathroom, and overall maintenance. This is not the experience we want our guests to have, and I've already shared your comments with our housekeeping and maintenance teams to ensure these concerns are immediately addressed. I also appreciate your feedback regarding breakfast. We will review the variety and availability of items to make sure that everything listed is accurate, well-stocked, and presented in a clean and welcoming environment. Your experience is not reflective of the standards we work to uphold, and I apologize that we missed the mark during your stay. I do hope you might consider giving us another opportunity in the future to provide you with the comfortable, clean, and enjoyable stay that so many of our guests experience and appreciate.

Dear Trip733410, Thank you for taking the time to share your recent experience with us. We sincerely regret to hear that your stay fell short of expectations, and we truly appreciate you bringing these matters to our attention. We are very sorry to learn about the issues you encountered, including the door concern, the presence of insects in your room, and the condition of our breakfast and pool areas during your visit. These are certainly not the standards we aim to uphold, and we understand how disappointing this must have been for you and your fellow guests. Please know that your feedback has been shared with our management and maintenance teams so that each issue can be properly addressed. Guest safety, comfort, and satisfaction are always our top priorities, and we are actively working to correct these concerns and prevent them from recurring. We value your input and would welcome the opportunity to restore your confidence in our hotel.

Hi richardfV1607WJ, Thank you so much for taking the time to share your experience with us. We truly appreciate your thoughtful and balanced review, and we're glad to hear you found your stay comfortable and welcoming. It's great to know that our location, just off US-64 and near a variety of restaurants and Metro access, was convenient for your visit. We're especially pleased to hear that you found the bed comfortable and the hotel clean, and that our team made a positive impression with their friendly and welcoming service, this is something we take great pride in. Feedback like yours is especially helpful during this process, and your comments about the USB and USB-C charging ports are well taken. As we continue with updates, guest-friendly amenities like enhanced connectivity are definitely on our radar. We understand that the bathroom layout may have felt a bit compact, and we appreciate your patience and understanding as we work toward modernizing and improving the overall guest experience. Thank you again for your kind words and for recognizing the effort and potential of our growing property. We look forward to welcoming you back again soon and hopefully you'll be able to enjoy even more upgrades on your next visit!

Hi Phil M, Thank you so much for taking the time to share such a thorough and thoughtful review of your recent stay with us. We're truly grateful for your kind words and happy to hear that, overall, you had a great experience! It's wonderful to know that you found the hotel clean, comfortable, and up to the high-quality standards you've come to expect from well-known brands. Our commitment to providing excellent service and accommodations has remained just as strong if not stronger. We're so glad that stood out to you. We're pleased to hear the hot water and shower pressure were up to par and that you appreciated the quality of our bathroom amenities especially the hand lotion! That subtle, long-lasting fragrance is a favorite among many of our guests, so we're happy you enjoyed it as well. We do appreciate your feedback about the bathtub's curved floor. Safety is always a top priority, and we'll be sure to pass this concern along to our maintenance and renovation teams for further evaluation. Your comments are especially helpful as we continue making improvements. Regarding the indoor pool, we're sorry it wasn't available during your visit but appreciate your understanding. As for the in-room amenities like a microwave and fridge, many of our room types do include them, so feel free to request one with those features for your next stay, we'll do our best to accommodate. We're also glad you found the breakfast decent, the bedside outlets convenient, and the Wi-Fi fast and reliable. These little touches can make all the difference when you're traveling, and it's great to know they contributed positively to your stay. Thank you again for your honest and detailed review, it's guests like you who help us grow and improve. We look forward to welcoming you back soon and hope your next visit is even better!

Dear 607tamikah, Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize that your stay did not meet expectations, especially during what should have been a smooth and enjoyable experience for your group. We take your concerns very seriously, particularly those involving cleanliness, maintenance, and safety. Please know that we are actively investigating the condition of the pool water and will ensure that proper signage and maintenance protocols are consistently followed to prevent any potential health or safety concerns. We are also reviewing the reports regarding room conditions, including stained linens, slow-draining fixtures, and television functionality. These are not the standards we strive to uphold, and I am genuinely sorry that your group encountered so many issues across multiple rooms. In the case of the overflowing toilet, our team should have responded swiftly and thoroughly. We're currently addressing how that situation was handled and taking immediate steps to retrain staff where needed. As for the breakfast quality and bathroom amenities, we understand how important those details are in creating a comfortable and enjoyable stay. We are revisiting our breakfast service practices and replenishment procedures for in-room amenities to ensure they're consistently meeting guest expectations. Our goal is always to provide a clean, comfortable, and welcoming environment for all guests. I deeply regret that we fell short in this instance, particularly for such a large group. Thank you again for bringing these matters to our attention.

Hi rsmithr2025, Thank you for your kind words about our team! We take great pride in providing friendly and attentive service, and it's wonderful to hear that our staff made such a positive impression on your stay. We're glad that any minor hiccups you encountered, like the key and the Raisin Bran dispenser were promptly addressed. Our goal is to ensure every guest has a smooth and enjoyable experience, and it's great to know we were able to resolve things quickly for you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We'd love to welcome you back again soon!

Dear karenpG4176FK, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your visit and appreciate the opportunity to address your concerns. First, I want to acknowledge the issues you experienced with the night shift staff. We understand how important it is to have responsive and helpful service, especially when issues arise. I regret that we did not meet your expectations in this regard, and we will be reviewing our staffing protocols with the team to ensure a higher level of service in the future. The leak from the ice machine and the handling of the situation with towels is concerning, and we apologize for the disruption this caused. It is unacceptable that the situation was not properly addressed and that it affected your stay. We will be taking immediate steps to ensure our maintenance team is more proactive in resolving issues like this promptly, especially during overnight hours when our guests may be impacted. The condition of the elevator and the room's cleanliness are also not up to our usual standards. I deeply apologize for the elevator button being taped together and for the mildew smell you encountered in your room. Additionally, the AC noise and quality of the towels you mentioned are certainly below the level of comfort we aim to provide. I have shared your feedback with both our maintenance and housekeeping teams so that we can ensure these issues are addressed for future guests. Lastly, I regret that you experienced overflowing trash cans in the lobby. This is certainly not the first impression we want to give our guests, and I will work with our team to ensure the lobby is properly maintained throughout the day, especially during busy periods. I want to assure you that we take your feedback very seriously, and we are actively working to make the necessary improvements. We greatly value your business and would love the opportunity to provide you with a more comfortable stay in the future.

Dear D-Arkansas, Thank you for sharing your feedback with us. We are genuinely sorry to hear that your recent stay did not meet the standards you have come to expect from our brand. We truly appreciate your honesty, and we apologize for the inconvenience you encountered during your visit. First and foremost, I want to apologize for the lack of staff availability at the reception desk. It is unacceptable for guests to have to wait for assistance, and we will address this issue with our front desk team to ensure we have appropriate coverage at all times. Your time is valuable, and we want to make sure we are always ready to assist promptly. We also deeply regret the issues you experienced with the amenities in your room, including the missing soap and empty dispensers in the shower. This is not the standard we hold ourselves to, and I sincerely apologize for these oversights. We take cleanliness and room preparation seriously, and your feedback has been shared with our housekeeping team to address these concerns immediately. It is also concerning to hear about your breakfast experience. Our goal is to provide a satisfying and fresh breakfast for all of our guests, and it sounds like we fell short of this during your stay. We will address our breakfast procedures to ensure that the buffet is consistently replenished throughout the morning and that all items are served at the proper temperature. Additionally, I will make sure our team is aware of the importance of having the correct items, including butter, readily available. While we are glad to hear that you were able to get the soap you needed, I understand that this, along with the other issues, made your stay less enjoyable than it should have been. Please know that we take your comments seriously and will be making improvements based on your feedback. Once again, we apologize for the inconvenience you faced, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with the quality service and experience you expect from us in the future.