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Best Western Plus Hotel Vintage Valley Inn, Zillah

4.5/5  - basé sur 381 notations.
911 Vintage Valley Pkwy, 98953-9608, Zillah, United States - visualizzare mappa
Best Western Plus Vintage Valley Inn - Facciata dell'albergo Il Best Western Plus Vintage Valley Inn è situato nel centro di Zillah. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

La Yakima Valley è conosciuta per i suoi vini e l'agricoltura. in ogni caso, la nostra posizione a Zillah è ideale per eventi familiari e viaggi d'affari. Grazie a una ventina di aziende vinicole nell'area di Zillah, il nostro hotel è la scelta naturale per gli appassionati di vini. Nelle vicinanze vi sono inoltre numerosi mercati agricoli, fattorie in cui i visitatori possono raccogliere direttamente i propri prodotti e splendidi campi di lavanda. Potrai ammirare le magnifiche variazioni dei colori del fogliame in tutta la valle quando cambiano le stagioni, oltre agli splendidi panorami dei picchi innevati del Mount Adams e del Mount Rainier. La regione nord-occidentale dell'America affacciata sul Pacifico è ricca di storia e di bellezze e il Best Western Plus® Vintage Valley Inn gode di una posizione perfetta per coloro che amano le attività all'aria aperta. A sud-ovest dell'hotel troverai la zona delle gole del fiume Columbia, in cui potrai fare escursioni a piedi o in bicicletta, praticare sport acquatici o visitare musei e aziende vinicole con la tua famiglia o gli amici. Inoltre, a nord-ovest dell'hotel troverai White Pass e il lago Rimrock, perfetti per escursioni a piedi, picnic, caccia, pesca, rafting sulle rapide, passeggiate con le racchette da neve e sci. Infine, nel parco storico di Fort Simcoe, a ovest dell'hotel, potrai visitare il museo, praticare il birdwatching, ammirare la fauna selvatica, fare un picnic e goderti magnifici panorami del Mount Adams. Tutte queste attrazioni si trovano a 60 - 90 minuti da Zillah: il nostro hotel è dunque il luogo ideale in cui soggiornare dopo una delle tante escursioni di un giorno che è possibile fare in zona. La tranquillità della nostra città, i confort che offriamo e il nostro eccezionale servizio clienti sono tra i motivi che spingono molti dei nostri ospiti a tornare a trovarci dopo una lunga giornata di lavoro o un evento sportivo nella zona di Yakima. Approfitta della nostra hall ristrutturata di recente, rilassati nell'area piscina e idromassaggio, allenati nel grande centro fitness oppure scendi nella sala da pranzo per gustare lo spuntino serale gratuito. Tuttavia, saranno la nostra cura per i dettagli e il nostro personale cordiale a farti tornare più volte a trovarci. Non vediamo l'ora di conoscere i nostri nuovi ospiti e di ravvivare i rapporti che abbiamo con i nostri ospiti più assidui. Benvenuti a casa!

Best Western Plus

Hotel Vintage Valley Inn

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i vantaggi dell'hotel

  • Terme
    Terme
  • Piscina riscaldata
    Piscina riscaldata
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  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 381 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
272
Molto buono
86
Nella media
14
Scarso
7
Pessimo
2
CONSULTARE I PARERI SU
Affari Affari
80
Business Business
37
Da solo Da solo
9
In coppia In coppia
88
In famiglia In famiglia
151
Viaggio con amici Viaggio con amici
44
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Wonderful!!"

5
24/11/2018

Hotel was very nice, room was spacious and spotless and roomy! My dog was welcome (black lab) the ease of the dog room was great and it didn't smell like a dog room! Comfortable, great safe location, breakfast was great!! Felt like a guest at a family members home not a hotel!! We'll most definitely be back!

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your excellent review. We are so glad you felt like "a guest at a family members home". That is our primary goal, so we are happy to hear you felt welcomed. We will look forward to your next visit and the opportunity to serve you.

"Pleasant surprise."

4
31/10/2018

Pleasantly surprise that the motel was recently remodeled and great to see the wonderful pictures of my childhood memories of the Yakima Valley. There were subtle surprises such as the cleanliness of the remote control and the dispensers in the shower for shampoo and conditioner. Thank you for doing some of the little things that made our stay complete.

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
You are so very welcome and thank you for giving such a gracious review. We love our old vintage pictures of the Yakima Valley and especially those of the towns right around us. I will pass on your note about cleanliness to our housekeepers to continue to encourage them. We hope you will give us another opportunity to serve you in your future travels.

"Old Warehouse Auction Stay"

5
29/10/2018

Great staff!!!! The hotel was very clean and welcoming, the breakfast was well stocked and the food was fresh .... very well done. Great place to stay for a very reasonable price. I would highly recommend this hotel to anyone staying in the area.

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for taking time to write such an encouraging review. We are so happy you were able to find us while visiting The Old Warehouse Auction. Thank you again for your recommendation and hopefully we have another future opportunity to serve you in your travels.

"Great place to stay in wine country"

5
03/10/2018

It was our first time staying at the Zillah Best Western, we booked on the day of travel at a very attractive price-point. We were greeted with big smiles, kindness and professional service, the staff really went above and beyond our expectations for a 2.5 star hotel chain. The room was clean (our baby did the white-socks test on the carpet with great results :) and spacious with all you need after a long day driving and wine tasting. There is also free breakfast included in the price, nothing to rave about but makes life much easier that you do not need to spend your morning finding a place to eat. The location is also great if you like to explore the Toppenish murals (10 minute drive), the Tea pot gas station and the different wine appellations as it is more or less centrally located.

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Kris for your great review. I'm so glad you found us and even happier that you felt we went beyond your expectations. Please don't hesitate to contact us again when you next travel, we are happy to serve you.

"Great room very helpfull staff"

5
02/10/2018

Zillah is a small town that has a national monument the Tea Pot gas station. There are several wine tasting areas. This area is know for it wine. The Best Western is a great place to stay. It has a nice restaruant for breakfast at no cost.

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Fred for your excellent review. There are so many little things to see while here but, thank you for mentioning our wine country. We are the 1st large wine are starting down the Yakima Valley and very proud of how quality of our wines. Also very happy that breakfast was to your liking, it is a pretty full amount of breakfast "at no cost". We hope you will stop by again during your travels and let us serve you.

"Nice visit"

4
23/09/2018

We stayed here overnight after our wine tasting via horse/carriage on Yakima Valley Carriage Company. Awesome complimentary breakfast with warm eggs/sausage/potatoes and all the breads, pastries and homemade waffles etc. Might want to avoid a room with a connecting room door as its not quite as insulated as a full wall would be and avoid being across from the elevator if possible. Got to hear everyone chatting at the elevator and the late night arrivals.

Elizabeth V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for you great review and for being a part of our Yakima Valley Carriage Company tours. We love our partnership with Allen and his team touring our wineries on the Rattlesnake Ridge Hills and we are so glad you found breakfast to be an "awesome" experience. We will pass along that compliment along to our breakfast manager. I would like to sincerely apologize for the inconvenience of your room location, I completely understand the nature of those noises being disruptive. We would love the opportunity to put you in a much quieter location when you next visit and hope you will give us another chance to serve you in your future travels. Again, thank you for visiting the Yakima Valley-Zillah area and partnering with Yakima Valley Carriage Company tours in our beautiful Rattlesnake Ridge Wine area.

"Great stay!"

5
11/09/2018

We've stayed at the Zillah Best Western before and have always received superior service and this trip was no different. We love staying here as it's close to our family and friends. Big smiles and professional service is what we've come to know here. Housekeeping goes out of their way to offer help and they are wonderful. We will return very soon!

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Melody for your excellent review. We are so glad we are here for you and your family during your visits. I will pass along your compliments to our staff and housekeeping, I know they will appreciate someone noticing their very diligent efforts to give you the best service. We look forward to having you and you family again Melody, until next time.

"Best Western Stay"

5
04/09/2018

We stayed one night at the Zillah Best Western and was pleasantly surprised to receive a 5 star hotel treatment. The hotel was easy to locate and the room was excellent. The breakfast was beyond our expectations!

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much David for your excellent review. I am go glad you found our service to be "five star" during your stay. Our staff strives toward that goal, so I will definitely pass along your compliments to encourage them in their efforts. Thank you for choosing our BW Plus Vintage Valley Inn for your traveling needs and we hope we have a future opportunity to serve you again in your travels. Gail Van Wyk, Director of Sales & Marketing BW Plus Vintage Valley Inn - Zillah WA

"Pleasant stay"

4
04/09/2018

We a couple of families stayed here for a night and we are pleased with the comfort and the service provided. Check-in was easy and the rooms were clean with all the necessary things. There is hot breakfast available in the morning - which offers many options.The rooms also comes with Air Conditioner - which requires in the summer time. Even though it's kind of close to the highways, one does not realize the traffic. There are car parking lots, however they are a bit narrow. So, one needs to be a bit careful when opening and shutting the doors. Based on the location and the other amenities near by, the hotel is not reasonably priced. They can always try lowering the rates.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your very gracious review. We are very pleased that you found us to be comfortable and your service to be pleasant. All of our staff, including our breakfast manager try very hard to make sure you have a good experience, so I will definitely pass along your compliments to her. I am sorry that you found your parking spot to be a challenge. On your return please don't hesitate to ask our front desk staff direction on a more appropriate place would be in the lot. We are very glad you found us and would love the opportunity to serve you again in your future travels Thank you again for your feed back, we so appreciate any and all feedback we receive from our guests. .Sincerely, Gail Van Wyk, Director of Sales & Marketing BW Plus Vintage Valley Inn - Zillah WA

"Best Value for your money"

5
01/09/2018

Zillah is a small town, not far from Yakima or the Tri-Cities, the Vintage Valley Inn is located close to both and a great value for the money. A newer hotel located just of the freeway, it is quiet and has everything you could need in a hotel. It is clean, has super beds and a full breakfast to boot. You can't go wrong for the price in the center of Washington Wine Country!

GailV178, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much John for your excellent review, we are so glad you found out location to be not only convenient for you but as you said, a "great value for the money". I will definitely pass this along to our staff so they can be encouraged by your very good words. I hope we have another opportunity to serve you in your future travels John, sincerely Gail Van Wyk, Director of Sales & Marketing BW Plus Vintage Valley Inn - Zillah

"Pleasantly surprised"

5
12/08/2018

Wasn't expecting much from the look of the town. The hotel is better than that. Great access from the highway. Traffic noise in the rooms was non-existant. Nicely decorated (about 8 years new, according to the desk clerk). Very clean. Safety for travelers passing through the area and staying for the night is obviously being given a high priority by hotel management and local policing. Attractive pricing.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Karianne for your lovely review. We are so glad you found us to be an unexpected pleasure during your recent stay with us. As you mentioned our guests care, comfort and safety is our number one priority,and we are happy to here we surpassed your expectations. I hope we have the pleasure of serving you again in your future travels. Gail Van Wyk, Director of Sales & Marketing

"Zillah BW"

5
23/07/2018

Best Western in Zillah was a first rate facility that provided excellent accommodations and great breakfast with the friendliest staff I've had the pleasure of meeting. The swimming pool and hot tub were both well cared for and the fitness room was adequate.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your very kind words concerning our "excellent accommodations and great breakfast". I equally happy to hear that our staff treated you so well during your stay. I will dfinetly pass this on to continue to encourage them in their standard of hospitality. I hope we have other opportunities to serve you in your future travels. Gail Van Wyk Director of Sales BW Plus Vintage Valley Inn, Zillah WA

"Great value."

5
09/07/2018

My family stayed here overnight on a long road trip from the pacific coast to Montana. This hotel was a great find. Quiet. Clean. Nice sized rooms. Friendly staff and an outstanding breakfast. It checked all the boxes for tired travelers. Highly recommended if you are traveling through Washington. It's obvious the management and staff puts a lot of effort into making their establishment stand out.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Dave for letting us serve your family during your vacation travels and thank you especially for your very kind and gracious review. I am so glad you found our staff to be "friendly" and our breakfast "outstanding". Thank you also for noticing the effort our management puts into our property and staff. We love hosting our travelers and hope we have a future opportunity to serve you again in the future.. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn - Zillah Wa

"Wonderful!"

5
04/07/2018

We were in Zillah to visit friends, and they recommended this hotel. It was an excellent spot to stay. Very clean, tastefully decorated, and a great staff. Our children enjoyed the large swimming pool. We would definitely stay here again.

"Peaceful R&R"

5
21/06/2018

Staff members of the Hotel are amazing. From Kali at front desk to Maricela in house keeping. Quiet, safe, nice! Skip Yakima and stay in Zillah! It is so much better and close enough to be worth the trip.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your compliments to our staff and Hotel. I will make sure both Kali on the front desk and Maricela in housekeeping know about and are encouraged by your review. We are very happy to hear that your stay in our Hotel was worth the trip and especially that you skipped Yakima to come see us.. I truly hope we have a opportunity to serve you in your future travels. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn - Zillah

"Recommended"

5
08/06/2018

I was in Zillah for business purposes and this hotel is very good for staying. The breakfast is great!! Many option, even healthy ones. They have a fitness center which is quite good. The pools are nice. The room is very comfy and clean. The service is also very good. And it has a good space for parking cars.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Maria for your excellent review. I'm so glad we were able to accommodate you with all of our great amenities and service I will pass along your review to continue to encourage our staff. We hope we have a future opportunity to serve in your future travels. Gail Van Wyk, Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah WA

"The very best in Washington "

5
04/06/2018

My wife and I decided to stay here on our way to Seattle from Salt Lake City and this hotel was excellent. All of the staff members were friendly and helpful. We paid a fair price here. Our room was big and spacious and clean. The bed was comfortable and the sheets were fresh and clean. The hotel is easily accessible from I-82 at Exit 52. I-82 is a little confusing because it's north of I-84 and it's signed east and west but it ultimately runs north and south so the exit numbers go down as you go up. If you travel as often as we do, it's a little confusing at first, but it's certainly not in a bad location. Very easy to find and easy off/on from the interstate. We will definitely stay here again

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Joe for your excellent review. I am so glad that you found our staff to be "friendly & helpful" and will definitely pass along your comments to encourage them to continue to be the best they can. Our staff strives to make all our guest feel at home, so I'm glad you found your room clean and spacious as well as convenient in location. I sincerely hope we have the opportunity to serve you in your future travels. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah WA

"Fishing trip & scouting for hunting"

5
31/05/2018

Everyone was very friendly and professional. Food was great, love the evening chili and really look forward to that each night. Rooms were very nice including the hotel and the grounds. Great location!

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your excellent review. I will pass on your comments to continue our staff in their efforts to be hospitable as you said in a "friendly and professional" manner. I'm so glad you found us for your hunting and fishing needs. We actually have a large amount of hunters that come in for the fall/winter bird season and would love to be able to serve you again some time in your future travels. When you do come back please ask us about our special "Hunter's Rate Discount". Gail Van Wyk Director of Sales BW Plus Vintage Valley Inn, Zillah

"Great spot to stay in Washington Wine Country"

4
30/05/2018

This is modest little hotel in Zillah. It's the only game in town. But, they do a good job. Clean, comfortable, and relatively updated. The breakfast buffet is pretty basic and the coffee is not worth drinking. But, it's close to everything and usually priced well.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for taking time to fill out your review. As you said we are "the only hotel in this wine area". I am so happy you found us to be "clean and comfortable" I will share your review with our staff to encouragement in their standard of excellence. I hope we will have another opportunity to serve you in your future travels. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"Great room at a great price"

5
24/05/2018

Beautiful hotel in wine country. Very recent remodel makes this a modern, very good value in the Yakima greater area. Pet friendly (with additional fee). Quiet location with easy freeway access. Mexican restaurant next door is excellent.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your excellent review, I will be sharing your compliments with our staff to encourage them to continue with their excellent service. As you said, we are very fortunate to be in the heart of wine country with such a beautiful building. I'm so glad we were able to accommodate your furry friend during your stay and that you were able to enjoy El Porton,, which has been voted "best Mexican in the valley" for a couple of years now. We are so blessed to have them right next store. I'm so glad we were able to serve you and hope we have another opportunity to serve you some time in the future. Until then, may your travels bring you all good things. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"Clean"

3
21/05/2018

The property was clean and breakfast was above average for a mid-tier limited service hotel. Beds were decent comfort. There was a reservation issue that was quickly remedied by the hotel staff, who were friendly.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you for your review Mike. We try very hard to be the best we can be in our property and appreciate you taking the time to comment on your stay. I'm glad we were able remedy your reservation issue in the best way possible. Thank you for giving us the opportunity to serve you and hopefully we will have an opportunity to visit again in your travels. Gail Van Wyk Director of Sales and Marketing BW Plus Vintage Valley Inn, Zillah

"A Gem in the Heart of the Yakima Wine Country"

5
03/05/2018

The Vintage Valley Inn is one of the most unique experiences I've had at a hotel in my many years. We were greeted warmly by the front desk, and had a chance to meet the head of housekeeping while checking in. The lobby was decorated in a lovely style, very warm and welcoming. And I've never seen hotel amenities displayed quite so elegantly (razors and toothbrushes on their own columns). We rented a suite and the room was huge. There was a full kitchen and living area as well as a giant bedroom. The room was sparkling clean and well appointed. The head of housekeeping even checked in with us a few times to make sure we had enough towels, coffee and soap which was a much appreciated gesture. There is a sparkling clean pool and spa that our family greatly enjoyed. The pool is covered so can be used in the cold months too. We were able to bring our own pool toys and the staff had no issue with us leaving them by the pool for the duration of our stay. In the evenings the staff lays out chili, milk and cookies and in the morning there is a full breakfast bar. The variety of food in the morning was quite impressive, and the staff watching over the food made sure it was well stocked and fresh. We had a chance to chat with the breakfast bar attendant both mornings and enjoyed getting to know her. The property is located very close to the Rattlesnake Hills Wine trail - I'd recommend visiting as many of these wineries as you can fit in! The quality and value of these wines blew me away, especially when compared to other wine areas I've visited. Overall, I don't think I've ever stayed at a hotel where the staff was so committed to customer excellence. I felt like more than a customer at the Vintage Valley Inn - I was truly their guest. I had a chance to interact with the General Manager and was able to see how his influence has created an amazing working environment that greatly benefits all the guests. I can't recommend this hotel enough!

"Comfortable and reliable stay in Washington Wine Country"

5
02/05/2018

We have stayed at the Best Western in Zillah twice now, two years in a row, and it is a solidly comfortable, friendly and clean place to stay. Our room was huge, the bed was very comfortable, towels were nice and thick and the room coffee was decent. The breakfast buffet is one of the more generous that I've seen, including fresh fruit, yogurt, cereal, a pancake machine *and* a waffle machine, a toaster with variety of bread and pastries, sausage gravy and biscuits, eggs, sausages, roasted potatoes, coffee and juice. The staff was super friendly too. We had an issue with our TV not working, and they had maintenance up to visit us literally within 60 seconds. I would definitely recommend this hotel if you are passing through or coming over for wine tasting or other fun.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Kim and welcome back! We love having returning guest. I am so glad you enjoyed our breakfast, it is quite a filling buffet with the above mentioned choices. I will pass along your great review to our housekeeping regarding a "friendly and clean place to stay". These reviews always encourage them to give their best, so thank you for mentioning this. I sincerely hope we see you again sometime in the future and again, thank you for your excellent review. Gail Van Wyk Director of Sales & Marketing BW Vintage Valley Inn, Zillah WA

"Not quite as nice as expected"

3
23/04/2018

Though newly remodeled the rooms in this hotel felt very cheap. The lobby and breakfast area were the best attributes of this hotel. The rate seemed high for the quality of room provided, seems they could have done a better job on the only hotel in wine country.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you Janine for completing a review for our hotel. We are very blessed to have such a "lovely building, lobby and breakfast area". I sincerely apologize for the air freshener in your room that might have given you the impression of a "cheap" hotel. That is not our "norm" for a clean room and was inadvertently left after a deep cleaning and shampoo. Our "newly remodeled" rooms have in fact been completely stripped down in every way and built back to the same standard as our new rooms required by the newest Best Western Plus Standards. You were right in assuming we are one of the premier destination hotels for wine country and are consistently highly rated for our cleanliness, customer service, staff interaction, location and style of the building. I'm sorry you felt the rate seemed high, especially since your received a "bereavement related discount" of 20% for your stay. We try as much as possible to be highly competitive with our rates, especially compared to Yakima or the Tri-cities. I sincerely hope Janine, that you will give us another chance to serve you with our excellent service in your future travels. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"A Best Western Plus at its BEST!"

5
05/04/2018

BW is always a reliable chain and it's PLUS variant is routinely a very good house. The Vintage Valley Inn in Zillah is a very good example of it. This 2 1/2 star house is a rebranded Comfort Inn, expanded and fully remodeled. It feels new and to this point is well maintained and spotlessly clean. There are a few restaurants within walking distance and many more, plus wineries of course, within a few minutes drive. We had a friendly and efficient check in- an attractive lobby and large breakfast area. It has a small business center, a number of conference rooms, a medium sized indoor pool and spa, exercise facility and guest laundry. Our room was a medium sized with a similar bath. It was attractively decorated and furnished, with appropriate artwork. It was fully furnished with beds, table and chairs, a recliner and and dresser- all matching. The room has a medium sized flatscreen with lots of channels, a large refer, microwave and coffee, although no safe. Lots of lights and outlets. Very good bed and linens with excellent toiletries and very good towels. The rate includes complementary breakfast, internet and newspapers. The excellent enhanced buffet breakfast included eggs, meat, bisquets and gravy, waffles, fresh juice and fruits, pastries, juice and coffee/tea. There are multiple varieties of eggs and meat during the week. Every staff member was competent and upbeat and the value was excellent. Well done!

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your excellent comprehensive review. As you noted we are the newest Best Western Plus in the Yakima Valley area and have some great amenities such as the pool, breakfast, new fitness room and snacks in the evening. I'm so glad you enjoyed our enhanced buffet breakfast with multiple choices. I will definitely pass along your compliments to our "upbeat & competent staff members. I hope we have the opportunity to serve you again sometime in the future.

"A great place to stay."

5
04/04/2018

Nearly new motel with all the amenities of a fine place to rest. Good lighting, heat lamp in the bath, comfortable beds, attractive grounds and interior, real silverware in the dining room, decent breakfast. We'll be back.

Gail V, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your gracious review. We love our little slice of wine country. Wine season is coming up and we have over 20 wineries just in our little part of the valley to visit. Sit in the quiet of the vineyard while you view Mt. Adams and Rainier on a Spring Day. I hope we have the opportunity to serve you again sometime in the near future.

"Friendly customer service"

5
13/02/2018

We are a large family (2 adults, 5 kids). The manager was very kind. He made sure our needs were taken care of. We felt at home. Room was very large! The rate was a normal rate for a room that size, but the manager recommended that if we were going to regularly visit, that we ask to have our rate stabilized.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your very encouraging review. We love having new visitors to our hotel and are so glad you felt "at home". We hope you will stop in again to visit. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn-Zillah WA

"Wonderful Surprise"

5
05/02/2018

We were so pleased to arrive at such a friendly, clean, warm and hospitable hotel. The late evening snack when we arrived was a treat and the breakfast had many choices. The hotel is clean and comfortable. The front desk people were attentive and friendly. The decorations are beautiful and inviting. Location is easy access to freeways. The price was great. Thank you!

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your kind review. I will definitely pass along your comments regarding our friendly staff, clean, warm and hospitable hotel. I sincerely hope we have a future opportunity to serve you and your family. Gail Van Wyk Director of Marketing and Sales BW Plus Vintage Valley Inn- Zillah WA

"Family Reunion"

5
31/12/2017

This was a “happening.” Never before reunion of blended extended family, including former wives and husbands, all filled with family love and appreciation. A milestone for the Sandlin-Petitts! Yes, we'll do it again!

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you for your review Emily, we were so happy to host this event for your family. We very much enjoyed meeting and getting to everyone during your stay and YES, we hope to see the Sandlin-Petitts again! Gail Van Wyk Director of Sales & Marketing BW Plus, Vintage Valley Inn Zillah WA

"great hot tub and extras"

5
27/12/2017

Arriving late and getting some warm chile and tea was awesome. Breakfast was great with some great warm choices . The room was clean and this is a great location with gas and a few eating choices nearby.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your review Marcarde. We love being able to serve our incoming guests with a evening snack as they check in, as well as an "awesome" breakfast to start their day off right. I hope we have another opportunity to serve you in your future travels. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn Zillah, WA

"One of the best Best Western hotels"

5
21/12/2017

I've stayed in several Best Western's and this is one of the best. It seems to have been recently remodeled and is very clean. They do a great job with their breakfast. Also, the front desk people are GREAT and very helpful :-)

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for the awesome review of our property. I'm sure our Front Desk staff, our breakfast staff & housekeeping will be very encouraged by your kind words. I sincerely hope we have another opportunity to serve you sometime in the future. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn Zillah, WA

"Good Location in Central Washington"

5
20/12/2017

This hotel is located between Yakima and the Tri Cities. There are lots of wineries and tasting rooms to visit. It is located close to the highway, but without the road noise. There are restaurants within walking distance. The staff is warm and friendly. The rooms were clean, and the beds comfortable. The room I had would sleep six and had a full kitchen. The breakfast had a good selection, and the food was hot and fresh. I also liked the fact they had real plates and silverware in the breakfast room, but also paper if you wanted to take it out. I will stay here again.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Norman for your very encouraging review. We are excited that we have become an option for your travels and that you felt our staff were warm, friendly and our rooms clean and comfortable. I will definitely be using your review to encourage all staff to keep up the good work. Please come and visit us again sometime, we look forward to having you. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn Zillah, WA

"Excellent choice for location, service, quality and value"

5
16/12/2017

I stayed here for 4 nights on a business related trip to Zillah. This hotel is very clean, comfortable and has great amenities. The staff is cheerful and very helpful. I will definitely stay here again when traveling for business or wine tasting.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Max for you gracious review. We are especially happy to be able to provide you some great amenities during your business stay with us. I hope we have the opportunity to serve again sometime in the future whether it be for business or for some wine tasting. Remember, if you come for wine tasting, contact us directly for the wine lovers discount. We Look forward to seeing you again, Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn

"Best Western Zillah WA"

5
10/12/2017

Great place to stay staff are wonderful. Very comfortable rooms. Breakfast is very good with lots of choices and in the evening. They also usually have a pot of chilly and also milk and cookies Parking is a good if you a are driving a car or SUV however if you are travelling with a trailer as I do it can be difficult if they are busy.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Matthew for your very kind review. I'm so glad you found our staff to be "wonderful". We will use your encouraging words to let them know how much you appreciate them. Please, come see us again sometime in the future. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn

"third time is the charm"

3
08/12/2017

Upon my checking I went to the first room and it had a very strong odor that started an allergic reaction. I began sneezing over and over. The front desk was nice and gave me another room. Upon checking into room #2 I began to stock the refrigerator and noticed that the thermostat control was broken and repaired with duct tape. I returned to the front desk yet again and was given a third room. Upon entering this room I noticed a very, very strong peppermint odor. At this point I opened the window and just let the cold and the fresh air into the room instesd of bugging the front desk again.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your review Robert. First of all, please let me apologize for the inconvenience issues you encountered during this stay with us. We appreciate any and all feedback from our guests, especially those like yourself that have been faithful to stay with us. We have used your comments to remedy those situations and have also used them as a time of "training" to improve our service. Please don't ever hesitate to let us know how we can better serve you Robert during your stays with us. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn

"Clean and comfortable"

5
01/12/2017

Very nice place to stay at in Eastern Washington. Very friendly staff. Clean & comfortable place. I would definitely recommend this place to my family and friends!! Best Eastern Washington place to stay at. Thanks!

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your encouraging review. I will definitely be using your review to encourage our staff to continue to be "caring and friendly and to know that their efforts to maintain a high standard of cleanliness has been noticed. Thank you so much for your "recommendation" to family and friends and especially as the "Best Eastern Washington Place to stay". We are so grateful for your kind encouraging words and we very much look forward to serving you in the future. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"Good stay"

5
01/12/2017

We were impressed with the personnel that were there from the lady at the front desk to the lady that prepared the food and kept the place clean, . The room was awesome the best just about we have ever stayed at. The shower was great except for the fact there was no bars for my husband to hold on to , Being without a leg makes it difficult to stand when the occasion warrants it.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your very encouraging review concerning our staff and the cleanliness of our property. I am so pleased to hear that our staff and our building surpassed your expectations. Thank you also for bringing the issue regarding the lack proper shower equipment to our attention. We are constantly striving to provide a better stay for our guests, so we very much appreciate your feedback and want you to know we are currently working to remedy this issue. We very much welcome and are grateful for feedback from our guests, it is the only way we can continue to give our guests the best stay possible. We hope we have the opportunity to serve you again on your travels. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"best place to stay"

5
30/11/2017

I was not expecting much as this is the only hotel in the small town of Zilliah. I was very surprised. Very clean hotel. The staff was genuinely nice without being over the top. Had a great stay and will be returning for sure.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
We are so glad you were "surprised" by our Vintage Valley Inn in Zillah. We have been very blessed with both our new property and our amazing staff. Our staff love interacting with our guests and I will be sharing your review, so they can be encouraged that their efforts to maintain a high standard of cleanliness has been noticed . We will be looking forward to your return and a another opportunity to serve you. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"parking"

3
27/11/2017

parking is very tight here and stalls seem narrow. Also be prepared to travel to find something to eat other than fast food or Mexican. Staff is friendly and rooms are clean. Not much of a view from the windows but you are centrally located in the Yakima Valley. Zillah is a great little town and nice to see the some of the historic features in the pictures on the wall. Tea Pot and war memorial worth a stop too.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you Michael for your gracious review. Our staff will be very encouraged that they were found to be "friendly" and the rooms "clean". Thank you also for your mention of Zillah as being a "great little town" centrally located in Yakima Valley Wine Country. We are a fairly quiet destination at first glance and we do have some awesome historical features along with our Firemen's Memorial as well as our new beautiful Veteran's Memorial, but we are also a destination hotel for wine lovers (over 20 wineries in our area) on the Rattlesnake Hills above us which are known for their beautiful vistas of the Yakima Valley, with most of those wineries dwelling within their own vineyards. We are also a wedding destination as well as family reunions & gatherings year around and are starting to become a destination for sports teams. Our "quiet" little town offers a safe environment for team members along with a large buffet breakfast, plenty of fast food choices for teens, large indoor pool & hot-tub and only a 15 minute drive from Yakima. I would however like to apologize Michael, that you were not given a more detailed list of options for eating out in Zillah. We actually have several very good restaurants minutes away from the hotel to choose from and I'm very sorry that this information was not passed on to your during your stay with us. I hope we will at some time in the future have another opportunity to serve you and extend our hospitality. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn

"Great breakfast and quiet venue"

5
26/11/2017

I always get a good night's sleep when I visit this hotel. They have great service and the breakfast buffet has sausage, eggs, biscuits and gravy, fruit, waffle maker with toppings, hot and cold cereal with toppings, as well as fruit juices, coffee, cocoa and cider. At night, they offer chile with toppings as well as cookies and milk from 7 p.m. to 9 p.m. They have a pool, hot tub and a nice workout room.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you Shelly for your great review. We are very fortunate to have the large buffet breakfast, the snacks in the evening and our awesome large heated pool and hot-tub. As you probably noticed our fitness room has it's own restroom with great hours for utilizing all the new equipment which is such a nice feature for our guests. We are so happy we were able to serve you and look forward to your next visit with us. Gail Van Wyk Director of Sales & Marketing BW Plus Vintage Valley Inn, Zillah

"Extremely Pleased!"

5
20/11/2017

Everything was quiet clean well organized nicely decorated and furnished with reasonable price Plan to stay again for next visit with family Impressively quiet for sleeping Never heard anyone else night or day

"Passing through"

4
20/11/2017

We stayed at this motel on our way from Medford to Chelan as the drive would have been too long for a one day travel as my wife is handicapped. Good nights stay and dinner at the Old Warehouse restaurant as recommended by the staff.

"Overnight Stop"

4
18/11/2017

Great property! Clean, quiet, comfortable and affordable. Reception desk staff were exceptionally friendly and informative. The decor in the hallways include vintage black and white photos of the area which I enjoy. The exercise room includes its on restroom and the equipment is new and high quality. Breakfast is usual affair; powdered eggs, frozen sausages, waffles, yogurt, fruit, breads, etc., with weak coffee. They charged $20 for our dog, which I resent. Don't they clean a room anyway whether a dog has been there, or not? Plus, I was told that this is a ‘pet room', which I take it to mean not every room is a pet room. It was on the ground floor, close to an exit door and grass area. Convenient. Overall, I will certainly consider this property again.

"A Fine Place to Stay and to Hold a Meeting"

5
16/11/2017

The Best Western Plus Vintage Valley Inn is lovely,comfortable, and extends the finest hospitality to guests. We were there on family business. There were multiple family members staying for a varied number of nights. All gave excellent reports on their stay. We also used a conference room. The amenities were pleasing and appreciated by all. In all of our experiences, the staff here are professional while maintaining compassion and lovely service.

"Business in Wine Country"

5
14/11/2017

Great hotel! The staff are very personable and always greet you with a smile. They are very accommodating to my needs. I work at the local hospital when I'm there and they always put me in a room away from high traffic. Can't wait to stay there when I'm not working to enjoy the wine in the area.

"Perfect location for wine tours"

5
11/11/2017

We traveled to Yakima to tour the local wineries in Yakima, Prosser, and Rattlesnake Hills and picked this hotel for it's location. It is centrally located in Zillah among the Rattlesnake hills wineries and only a short distance to the wineries in both Yakima and Prosser. It was the perfect anchor location for our trip! The hotel is newly updated and is very modern. It was incredibly clean and well maintained. The hotel was sold out on our first night due to a wedding, but it was still extremely quiet - just as quiet as the following two nights when there were only a handful of guests. The staff was all very nice and we had no problems during our stay. The hotel serves a full hot breakfast, which was average to good - about what I would expect from any hotel that serves breakfast. They also serve snacks in the evening and have coffee around the clock. After looking around in person at some of the other hotels in the area, we were even more glad to have booked here. If we are ever back in Yakima, we will be sure to make another reservation at this hotel!

"Good location and value"

4
11/11/2017

If you are spending some time in the area for wine tasting or other activities this is a good base as it's between Yakima and Prosser. The drive into Yakima is 15-20 min where there are lots of food options and stores. There are wineries within about 5 minutes. Hotel was clean and quiet.

"Best Western Plus Vintage Valley Inn"

5
27/10/2017

With multiple rooms for a family gathering, we were very pleased with the hotel. The kids enjoyed in the indoor heated pool. The rooms were very nice with ample room for several family members to gather and visit. The conference room facilities provided for our family activities were perfect for our use. Would definitely stay at this hotel again.

"Fantastic hotel"

5
27/10/2017

There was not one thing that I could see wrong with this property. Staff was pleasant and outgoing at every occasion, hotel was in peak shape concerning maintenance and appearance, breakfast was great, internet was solid and consistent. I would recommend this property to any person with lodging needs in the area. You will not be disappointed.

"Beyond Expectations"

5
26/10/2017

What a great find. This BW is a cut-above the average freeway hotel. The people are engaging and always attentive and helpful. The rooms are large and very well appointed. The location is at the exit but far enough away to not hear the traffic. Lovely and very large breakfast room that looked freshly remodeled. The offerings were extensive and abundant with fresh, quality stuff.

"Great time"

5
23/10/2017

we stayed here for a family reunion and we had a blast. the large meeting rooms, amazing pool space and breakfast bar made this a great spot for a large gathering. make sure you meet Peggy the front desk attendant, she's amazing.

"Wine Country option"

4
20/10/2017

Need a pool and a spa after a day in Washington's Wine Country? This hotel works if you want to be a little farther than the fray of Prosser (especially during Crush!) The staff was extremely nice, The accommodations were quiet and restful and they take dogs, so if you're traveling thru the vineyards with your furry bestie consider Zillah. Besides, who wouldn't want to stay in a town called Zillah. Oh, and it's really easy access off the highway.

"Best Western Plus Zillah"

5
20/10/2017

Spent the weekend at the Hotel in Zillah Wa for 2 nights. Very clean hotel with a nice breakfast, friendly Staff, and pet friendly. They also had a nice pool and work out area that we used. Will definitely stay here again.

"Just like Family"

5
19/10/2017

Our stay was just like being at home. This "Best Western Vintage Valley Inn" is in the middle of everywhere we planned to go. Taking the Wine Loop map and creating our own wine tours always landed us back near our hotel. Our room was spacious clean & comfortable. Everyone on down to the cleaning staff were friendly, accommodating and sincere. We will always stay here when visiting family and friends.

"I will stay again"

5
11/10/2017

This is a very nice quite place to stay. Staff are friendly and helpful. The Breakfast is good, a nice variety to choose from. I recommend the chili they serve in the evening, gotta give it a try. But most importantly, the hotel is clean. I would stay again.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your kind words Gail, we are so glad our staff were friendly and helpful to you. We're so glad you liked our night snack of chili and found our property to be "clean". We hope we have the opportunity to serve again sometime in the future. Gail Van Wyk BW Plus Vintage Valley Inn Director of Sales & Marketing

"Love Zillah"

5
08/10/2017

This is a fantastic hotel with kind and courteous staff persons. The amenities were exceptional and I would recommend this hotel to anyone passing through. Even after speaking to my co-workers, we have agreed that this is a wonderful hotel and hope that we are able to stay here again!

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Gabriel for your "fantastic" review. We love hearing this kind of feedback to pass along to all of our staff members. We also hope that you will be able to stay here again whether it be for leisure or work related. Thank you again, Gail Van Wyk BW Plus Vintage Valley Inn Director of Sales & Marketing

"We rate facility excellent in a areas."

5
07/10/2017

The facility was run and maintained in a professional but friendly manner. The Staff made you feel at home and was accommodating at all times. We look forward to our next visit and will definitely stay at the Best Western in Zillah.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
We are so glad we were able to make you feel "at home" during your travels. This is our number goal with all of our guests, to accommodate and serve at all times. We hope we have the opportunity to extend our hospitality again in the future, Gail Van Wyk BW Vintage Valley Inn Director of Sales & Marketing

"Great hotel and great value!"

5
03/10/2017

This hotel is clean and well kept! The staff was helpful and kind. I have no complains at all! The breakfast was a full menu, even though I am vegetarian, I still had some options. For the value of this place it was a very pleasant stay.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Amy for your kind words. We are thankful you found us to be a "Great hotel and great value". We strive to accommodate and serve all our guests. Thank you also for noting our "clean and well kept rooms", I will pass this along to our awesome housekeepers as an encouragement for their hard work. I am very glad we were able to meet your needs for breakfast and hope we have an opportunity to serve you in the future. Gail Van Wyk, BW Plus Vintage Valley Inn Director of Sales & Marketing

"Friendly Folks at Zilla BW+"

4
03/10/2017

An old friend and I get together about twice a year in different cities to relax and talk about our kids, grand kids, and wonderful husbands of course, My only regret was that we didn't have enough time to use the pool or gym for workouts (probably because we were talking too much), but it was fun anyway.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
We're so glad Sandy that we could host your get together with friends. Thank you for your encouraging words, and hope your next visit with us, you'll have to time to use our wonderful large heated pool, hot-tub and new fitness room. We look forward to seeing you again Sandy! Gail Van Wyk BW Plus Vintage Valley Inn Director of Sales & Marketing

"Great Hotel"

5
02/10/2017

This was a most pleasant place to stay, convenient, quiet and friendly. Had a great experience. Had two dogs and our room was even carpeted which dog friendly rooms usually are not. Even though this is close to the intersate the room was very quiet and easy to sleep in.

"Beautiful experience"

5
28/09/2017

This stay will be repeated! We travel this area about four times a year and we will be back. This is the first place that waffles, strawberries and whipped cream were on the breakfast table. The beds are fantastic.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much for your gracious review Jack. We so appreciate feedback from our guests as it is of great encouragement for our staff and helps us continue to strive to give excellent service. We look forward to your next visit with us. Gail Van Wyk BW Plus Vintage Valley Inn Director of Sales and Marketing

"Our first choice in Zillah for Annual Wine Weekend"

5
26/09/2017

Great value! Recently upgraded and remodeled. Nice touches such as chili and fresh baked cookies in the evening. A full continental breakfast. Very friendly and helpful staff. Very clean. I will be back again and again.

Joshua M, Director of Sales at Best Western Plus Vintage Valley Inn, responded to this review
Thank you so much Julias for your awesome review. It is so good to hear that our efforts to give the best service possible is recognized and we very much appreciate you mentioning our very friendly, helpful staff and breakfast. We believe we have an exceptional staff and want to give them as much encouragement as possible to continue to give their best. Gail Van Wyk BW Plus Vintage Valley Inn Director of Sales and Marketing

"Wonderful place to stay."

5
25/09/2017

This was an amazing stay. The room was very clean and you could tell that from just walking into the room. The staff was friendly and willing to help where needed. They even went over and beyond and explained the history of the town that I as staying in. It was a very fascinating story of the town. There is pictures of history on the wall that shows how the town has evolved. I would give a recommendation to anyone traveling through there that needed a place to stay. Def well worth the money that was paid.

"Loved this Best Western"

5
24/09/2017

We were satisfied with everything about this Best Western!! The staff, the room, the pool, the breakfast and even the FREE late night chili, milk and cookies. Great place to stay, wish all hotels were this awesome!!

"Really wonderful stay."

5
23/09/2017

His appears to be abrand new hotel. Everything is in first-rate condition, the breakfast is amazing, and the staff are helpful and dedicated. We are traveling with our dog and they thoughtfully gave a a first floor room just next to an exit.

"Dinner Snack!"

5
20/09/2017

Very friendly staff, very clean room! And a surprise complimentary evening snack of Chili and crackers...awesome!! Would stay again. (A little more light in room would have been nice...but no big deal.)

"Great hotel!"

5
19/09/2017

We had such a nice stay at Best Western Plus. The room was quiet, beds were comfortable, and breakfast was excellent each morning. They even included free chili and homemade cookies in the evening. We had great service from all of the staff we encountered. The room was huge and the kitchen was nice and clean. Great location in Zillah near lots of wineries.

"great choice"

5
18/09/2017

The BWPlus hotel in Zillah is mostly a new building, with parts being remodeled. It is beautifully decorated, immaculate, and has superb staff. We did not use the breakfast option because we were headed to Yakima for a wedding brunch. Very easy access from the highway; yet no highway noise. El Porton Mexican restaurant (we highly recommend) is within walking distance for lunch or dinner.

"Our Stay at BW+ in Zillah, Washington"

5
18/09/2017

We were very pleased with our stay. The staff were pleasant and caring and the hotel accommodations were excellent. Although we did not participate in the breakfast, it did look and smell wonderful. We would definitely stay at this hotel again

"Exactly what I needed"

5
11/09/2017

I've stayed here twice in the past year or so and it is perfect. Clean, updated, great breakfast options and coffee is great. Customers service A #1!!! Will always look for a BW Plus for continued travels . Thanks!

"very excellent place to stay"

5
06/09/2017

This place, is a home - away from home! Excellent people that care for your every need. Have recommended from time to time to family and friends to stay at this facility. All types of people, big and small families, weddnings, birthdays, and animals are welcome also with a fee of course.

"Short vacation stay"

5
05/09/2017

Stopped by for Labor Day to see family and friends, was there for just one night. Stayed in a king room with the spa tub, very enjoyable but the pump was a little loud. Room was very large, furniture comfortable, but the bed did have a slight dip in the middle, but still slept very soundly. Staff was always friendly and breakfast was hot and filling. Would definitely stay again.

"Great hotel"

5
05/09/2017

Clean, friendliest people, great food. We will definitely stop here again. Very happy with the service & hotel quality for the cost. Thank you people of Zillah for making our stop comfortable!! We will use BW plus in the future.

"Great value!"

5
04/09/2017

We read the reviews & decided to give this place a try. So glad we did! Easy access, friendly staff, clean & comfy room, super wi-fi, chili in the eve & a good variety of breakfast selections. We will definitely stay here again!

"Best Western Zillah"

4
28/08/2017

Enjoyable quick stay in beautiful Washington wine country. Wasn't expecting much since it was a small town but was very pleasantly surprised. Work out room was nice. The whole place seemed very tidy. Reserved 2 rooms and it was nice that we were right next to each other.

"Good service, large, clean rooms, exceeded our expectations "

4
27/08/2017

Another very good hotel. Nicely appointed large rooms with very comfortable beds. Clean rooms and bathrooms. Lots of power outlets. Small indoor pool was perfect for the children. On check in we're offered free cookies and free chili. The included breakfast was extensive. Eggs, sausage, potatoes, biscuits and gravy, juices, fresh fruit, cereals, waffles, oatmeal, milk, coffee and tea, breads and muffins etc. Taste average. Had elevator for only a two-story hotel. Good parking available. I would certainly stay here again.

"Quick access to highway but quiet"

5
26/08/2017

The staff was exceptionally helpful with recommendations on where to eat and what to do if you're not wine tasting. The rooms were clean and comfortable and the breakfast offered a wide selection of cereals, eggs, sausage and breads.

"Good night's stay"

4
24/08/2017

This Best Western Plus is well cared for with a crisp, clean appearance, friendly staff. Our room was pretty standard in size, decor and amenities. Pluses included ample outlets, comfortable beds, and solid wifi. Negatives were weak TV offerings (no HBO and only a few movie channels) and overstuffed pillows. We really appreciated the free chili supper and cookies. Didn't stay for breakfast. Also appreciated the elevator, which is unusual for a two story structure. One thing to note: The second floor is built on two slightly offsetting levels with 2 stairs and a wheelchair ramp connecting them. This made navigating the luggage cart a tad bit challenging, so if we stay again we'll probably ask for a room that avoids the stairs. (#200-226?)

"Clearly the best choice in the area"

4
24/08/2017

This place is visually appealing. Location is literally adjacent to local freeway and in the midst of Rattlesnake Hills wineries,. I had the impression that the property had been recently remodeled and expanded. Management is clearly engaged. Stayed for 2 nites. I arrived late on first night and was exhausted. After I had brought in bags, etc., I noticed that room had clearly had smoker in room the night before. I was too tired to fuss - just opened window and turned A/C exterior fan to max. Why had housekeeping not noticed this and pulled room from inventory? Some other lapses by room attendant followed - bath amenities and so on. Innkeepers need to take nonsmoking policies seriously and CHARGE offending smokers for fouling rooms.

"Great hotel for the price"

5
23/08/2017

Decided to spend the night here after viewing the solar eclipse in Oregon. The hotel is conveniently located off the interstate as is typical of these hotels. The staff was very friendly--everyone from the front desk staff to the housekeepers, the busboy at breakfast, and even the maintenance personnel. It was one of the more welcoming hotels I've stayed at in the US. The rooms were very clean, and the bed was comfortable with the slightly firm mattress that I prefer. They offered free chili, crackers, milk and cookies in the evening from 7-9. I appreciated the tabasco sauce that was also available! Breakfast was typical of the Best Westerns, though perhaps a slightly smaller selection than some that I've stayed at in the southwest. Overall a really good experience and have no reservations about recommending it.

"Dirty toilet, but great staff"

3
23/08/2017

I thought this was a very clean hotel until my daughter discovered dried blood under teh toilet seat, clearly an oversight from the maids. I always check for cleansliness, and I never needed to check the toilet before. The exterior of the hotel is dated, but not in a concerning way. Check-in was straight forward and pleasant. The woman who checked me in was fanastic and delightful to speak to. The lobby looks modern. The hallways look clean, some great photos grace the hallsways as well. The rooms looked super clean upon first glance. My usual check behind the bed yeilded no dust bunnies or anything at all! I was very pleased with that! My 8 year old daughter took a shower and after her shower, I heard a sheik from her. I ran in to check it out and she pointed to the dried blood or bloody stool under the toilet seat. It was pretty gross! I got the kids to bed and the beds were comfortable, but now i was questioning the cleansliness of everything in the room, like with the sheets and the duvet. Checking out I had planned to tell the front desk person, not for anything other than to report it. I wasn't asking for a new room or any refund, but bring it to their attention that their maid sucks.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Scott, Thank you for you review. You indicated many positives: our front desk staff, hallways, and décor. Also, your detail-oriented inspection behind our beds revealed our desire for maintaining a clean facility. However, you noticed we missed one spot in the bathroom. I apologize for our mistake. That is not our common practice. I have spoken to the housekeeper about this and used this incident as a teachable moment for the rest of our housekeeping staff. I agree that she did make a mistake, but she does not suck as a housekeeper. I understand why you and your daughter were upset and again I am sorry for our oversight. We appreciate your feedback and hope that you will give us a second chance. Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Glad I Stayed Here"

4
23/08/2017

I travel for business and spend over 50 nights a year in a hotel. The Best Western in Zillah, WA impressed me by providing quality accommodations at a comparatively low price. But what really got my attention was their integrity. I left my personal laptop in my room when I checked out. The maid and desk clerk responded immediately. I got a call on my cell phone that morning and returned to retrieve it. I don't believe I have ever received a call about a personal item that has been left behind. In fact, over the years, when I have remembered leaving an item and have called the hotel, I have never been able to retrieve my property. That is why I will be staying at this hotel in the future.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, We are glad you stayed here , as well. I am pleased that you were able to retrieve your valuable lost item. It is a pleasure to work with our staff and I agree, they do have much integrity. One of our goals is to exceed our guests' expectations; I am thankful we were able to accomplish that goal during your recent visit. Also, thank you for stating that in the future you will be staying with us again. we always enjoy seeing our repeat guests. Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Helpful Staff"

5
12/08/2017

We stayed at the hotel the night before a memorial service for my mother. Were planning on having a picnic after the memorial service but because it was so hot outside, we ended up renting the conference room for our lunch. The staff went out of their way to help us set up including purchasing a DVD player so we could show a movie about our mother's life. The rooms were basic hotel rooms. Everything was clean and the beds were comfortable. Furniture was in good repair. Breakfast was good with plenty to choose from. The best part of our staff was the helpfulness of the staff. They were outstandingl.

"Fresh and Clean!"

4
01/08/2017

Everything about this hotel was nice. A late check in ...calling in after 11 at night and having a cheerful voice on the other end. This hotel has really worked on it's customer service and the newness and cleanliness was really refreshing.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, Wow, thank you for high praises! It is great to hear that our staff treated you so well during your stay. We are pleased to hear everything was "fresh and clean" with excellent customer service. We hope you will visit again soon. Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Extremely pleasant stay.. Would stay here again!"

5
31/07/2017

The rooms were extremely clean and comfortable. (I looked at several hotels in Toppenish and Yakima and the reviews on all of them were horrible and this review was the best and the reviews matched the quality of the hotel. They offered complimentary cookies and milk and chili. We loved that. The staff was very nice. The breakfast was awesome and very nicely presented. Would definitely stay here again. And the Teapot Gas Station was very cute and the ladies running it were extremely nice and helpful.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Paula, Thank you for researching and deciding to stay as a result. It sounds like your stay was wonderful at the hotel and in town. We are pleased that you enjoyed our amenities and customer service. We look forward to seeing you again. Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Zillah, WA Best Western"

5
26/07/2017

Very nice hotel with excellent staff. Very clean and the breakfast was fantastic. The bed was very comfortable and helped me good a good nights sleep! Everything was in great working order and I was able to get some work done with the WiFi Service.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Chad, Thank for staying with us and we are thankful that you had a wonderful experience. It is hard to beat a good night's sleep and a great breakfast. I will pass this along to my staff and let them know you appreciated their service. Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Great experience"

5
24/07/2017

For being in a very small town, this hotel surprised us with how nice it was. Clean, well kept up, nice pool. Breakfast was as good as anywhere. Every staff person we met was courteous and polite, downright friendly. My wife travels solo for work sometimes and she said she felt safe enough to stay here.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, We hear that comment frequently, "for being a small town, we were surprised that the hotel was so nice." One of our principles at the hotel is to go the extra mile, and I am thankful my staff enjoys living that out each day. We hope you will return soon. Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Wonderful Place!"

5
13/07/2017

We loved our stay here! The staff is very friendly and inviting with their smiles. The rooms are super clean and nicely appointed. The breakfast was great and offered a lot of choices for us each day. We have no complaints at all and we will definitely return to stay here again!

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Melody, Thank you for your compliments. I agree; our staff is "very friendly and inviting with their smiles". They enjoy working and serving others. Having great food and a clean hotel are important, but investing in people is equally important. We look forward to your future visits. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Best experience at Best Western ZIllah"

5
12/07/2017

Everything about our stay was perfect. We were escaping from a scary experience in Toppenish and needed to find a safer hotel. Best Western got us in immediately and even let us come drop of f our stuff even before normal check in time. From the phone conversations to meeting the staff in person to learning about the chili and cookies to having the best continental breakfast, I can not stop raving about this wonderful experience...even if it was for 1 night. Even in that 1 night we had an extra roll out bed delivered at 10 p.m. and then toilet paper delivered at 1 a.m. They are there for their customers and the place is just gorgeous.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, We are sorry that you had a bad experience in a neighboring town, but thank you for staying with us. I am pleased that our staff treated you and your family so well. Our focus is on building strong relationships with our guests. Regardless if you are a guest who visits us once or on a regular basis, we want each person to feel at home. Thank you, again for your high praises. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Great Service and Breakfast"

5
10/07/2017

I stayed here while on business, and the staff was so accommodating. Every staff member I ran into was so nice, be it the cleaning people, front desk, managers, whoever. And the breakfast bar was one of the best I have ever had! No other hotel continental breakfast can compare. Such a great selection! The room was nice and clean, and I could actually stream Netflix over wifi! Overall, I would highly recommend this place to anyone and everyone!

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, "Great service and breakfast". That is the type of feedback we have been receiving for years. I am blessed to have a tremendous staff who truly cares about others and loves to serve. Also, thank you for "highly recommending us. Please visit us again soon. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"stopover"

4
02/07/2017

The staff and accommodations were very, very good, I would recommend this to friends and family, and will probably stay there again in the future. the food was little lacking but was sufficient. Coffee was extremely tasty.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Douglas, Thank you for the kind review. We appreciate you keeping us in mind for the future and for the recommendations. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Staff is kind and helpful"

5
02/07/2017

Room was booked by a company I work for. There was a problem with business credit card declined. Hotel let me check in and stay while the company straightened out. I travel a lot and hotels don't do that. This one did knowing I traveled far. The staff was very nice and trusted me on good faith. Thank you!! Hotel is very clean and updated.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Melissa, As the manager, I am pleased that our staff applied wisdom to your situation and you appreciated their kindness. Thank you for staying with us on your recent business trip. Hopefully you can visit us on pleasure, too. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Great inexpensive place to stay in wine country"

5
01/07/2017

New and very clean, nicely decorated, friendly staff, nice amenities, quiet comfortable room, great breakfast, convenient location. We plan to return on next visit to wine country. Highly recomment. They also have kitchenette rooms for longer stays.

"Best Stay Ever!"

5
01/07/2017

The room was clean! The hotel was very clean and looked brand new to me! I would recommend this hotel to anyone looking for a place to stay on their way to WA or anywhere they are going! We had a great time with my family!

"Clean facility and comfortable beds"

5
30/06/2017

My husband and son must eat gluten free due to Celiac Disease. The motel staff were very helpful and instructed us to ask the staff at breakfast for the gluten free options. The young man at breakfast was courteous and helpful and brought out gluten free bread and a snack bar for both my husband and son. There were also bananas. apples, eggs, milk and juice available for them. The facility was clean and the pool and hot tub perfect for our needs. The bed was very comfortable.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, Thank you for the specific praise to the young man who works in our breakfast room. I am thankful he listened to your needs and was able to provide a solution. A clean and comfortable stay is important, but taking an interest in people in more valuable. Please join us again soon. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Warm and friendly!"

4
27/06/2017

Stayed here for 4 days and had a nice stay The rooms are very nice and all amenities worked well. The staff was friendly and very helpful. Will stay again soon the next time my work or vacation takes me there.

"Best Staff Ever"

5
27/06/2017

The employees helped us out so much and were very much concerned about us and cared above and beyond. Even giving us water while checking in and extra water to bring when we had to pick up the other half of the group on the side of the highway. It brought tears to our eyes to have such a caring group of human beings help us out. The staff that worked Sunday June 25 in the afternoon you were what we needed more than words can depict. Thank you from the bottom of our hearts.

"I believe in second chances!"

5
26/06/2017

The Vintage Valley Inn went through some growing pains, on it's way to becoming a Best Western hotel. We seem to have hit it with our previous visit, just at the wrong time. I appreciated the response that I received from Karl, the manager. I reached out to him to discuss what had occurred and try again. Karl was extremely gracious. The thing that he said that impressed me the most, as that he was able to use the way his staff responded to us (poorly), as a teaching moment. That is a good manager! We stayed for one night, this past weekend, June 23rd. The staff is so friendly and helpful. We really enjoyed our stay. Not a single issue, and I love their workout room, which I utilized. A lovely, clean, comfortable hotel and the best location for visiting wineries! Our thanks to Karl for working with us to change our experience and opinion!

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Marta, I believe in second chances, too! I appreciate your patience and understanding attitude. Thank you for complimenting our staff. They genuinely take an interest in our guests and will go out of their way to assist whenever possible. Also, thank you for stating our hotel is the “best location when visiting wineries.” The adage, “you never get a second chance to make a first impression,” is still true, but I am thankful for the grace you displayed. It is impossible to please 100% of the people 100% of the time, but our staff continues to strive for each guest to have a wonderful stay each time they visit us. On behalf of our entire staff, “Thank you.” Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"best pillows & breakfast"

5
26/06/2017

We enjoyed our stay. Zillah is my hometown and we had a 50th wedding anniversary for my parents and the family stayed at the hotel. There is a pool and nice area out front in the sun. The breakfast was very good and they had biscuits and gravy.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Shelly, Welcome home! It is great to hear that your family was able to celebrate 50 years of marriage, what a wonderful occasion. We are pleased you were able to enjoy our amenities and had an enjoyable stay. We hope you come back often to visit. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"A gem in Zillah"

5
25/06/2017

Scheduling a working meeting at a location between the TriCities and Seattle was more challenging than I had expected. This little gem was perfect. Quiet, excellent staff support, productive meeting space, and a few fun restaurants for after hours.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Mary, Thank you. Our staff enjoyed the opportunity getting to know you and your colleagues over the course of your stay. We are blessed to have this “gem” in Zillah and we hope that others will soon discover we are here. See you again in the near future. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Nice people"

5
23/06/2017

Very nice people work here. That makes a diference when you stay at many hotels. Breakfast was good. There was good choices. The room was clean but dark. Much like other hotels. I felt safe and had good sleep.

"Always amazing"

5
22/06/2017

We will always, when possible, stay at VV in Zillah. Only due to a booked facility did we have to switch hotels. The staff is amazing, they always go above and beyond to make sure your stay is comfortable and problem free..right down to the parking spots (thank you again Melanie!).

"Good hotel"

5
20/06/2017

We really enjoyed our stay, the room was clean and quiet, staff was really nice. Didn't have a chance to try the breakfast, but liked the pool and the hot tub. It's close to the interstate, but far enough from the traffic noise. There's a Subway and a Mexican restaurant nearby, and a couple gas stations, all within the walking distance.

"Very poor customer service"

1
16/06/2017

If it were possible to give an establishment zero stars I would award this hotel that honor. We arrived last night and checked in to the room. I immediately took a shower and used two of the towels. While I was in the shower, my friend received a phone call stating that other friends of ours were staying a couple miles away. My friend went down to the front desk to ask if it were possible to get a refund for the room so we could change hotels. The front desk worker (Kailey) said that a refund shouldn't be a problem. She came down to the room and inspected it. I had my hair up in the towel I used and the other towel I used was on the bed. Kailey moved the pillows around on the bed and said that everything looked fine and that we were free to leave and would not be charged for the room. We drove to Yakima and checked in to a different hotel. The next morning we saw that her card had been charged for the original room. The manager on duty (Justin) accused me of using the shower after Kailey inspected the room and said that we would be charged the full nights stay. He stated that he tried to call and let us know about the charges, but Kailey had transposed two of the numbers of our phone number so we didn't receive the message. Upon explaining the situation and exactly what happened to Justin he stated that it was our word against the clerks and that he was not willing to assist us in resolving the issue. Do not stay in this establishment. If the owners are willing to contact us to resolve the issue, we would be more than willing to find an arrangement that we can all agree on.

BestWesternHotels, Corporate at Best Western Plus Vintage Valley Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Delightful hotel in rural Washington"

5
12/06/2017

After hiking and seeing sites in the Yakima Valley, we had a lovely experience at the Zillah Vintage Best Western. The room was very comfortable and less than three years old, as it was in the new section of the hotel. The staff, especially Peggy, was very helpful in helping us get a good room and know about the history of the hotel and finding the Tea Pot nearby. Breakfast was very good and we enjoyed the chili in the evening.

"Great location stay for the Wine Valley"

5
12/06/2017

Wonderful new hotel needed in the Yakima Wine Valley! Nice staff, clean rooms, nice pool, good workout area room, great selection for breakfast. Located in the middle of the valley so good option for touring the wine area.

"I would stay here again"

5
30/05/2017

Staff is friendly, rooms are clean, food was great, they have good coffee and my favorite french vanilla creamer to make my stay away from home even better. I did not use the pool of Jacuzzi, but it looked clean and inviting.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, Thank you for your kind words. We are pleased you found our hotel clean with nice amenities and a friendly staff. They are a pleasure to work with on a daily basis. We look forward to seeing you again on your next visit. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Ok place, good for Wine Country"

3
30/05/2017

Was super noisy the first night. Had crumbs in the bed sheets, and parking is limited if you have a trailer. Staff was nice, breakfast was above average. Pool and spa were clean and very refreshing.....

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, I am sorry for your negative first impression. We tried to be proactive with a few of the groups that checked in. Unfortunately, there was still a bit of noise. However, we discussed the next week about the previous weekend and came up with some reasonable and appropriate solutions. We hope you will give us a second chance and thank you for the kind remarks towards my staff and our amenities. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Great Hotel"

5
28/05/2017

We booked this hotel online, while booking others along the way for our trip following The Oregon Trail. We stayed at several along the route, including other Best Westerns, and other chains. This hotel, was by far the nicest and most pleasant to stay at. It was beautiful, very clean and fresh, comfortable, free WiFi, and a very nice breakfast included. The lay out of the hotel was very nice. And the employees were extremely helpful, and eager to make our stay special. I would definitely recommend it to others.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, Wow, thank you! Our staff appreciated hearing we were the "nicest and most pleasant" hotel you visited along your long journey. I am blessed with a wonderful staff who truly care about our guests and one another. We hope to see you again on another one of your adventurous trips. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Phone guy "

5
24/05/2017

Here we go again folks. The Best Western plus in Zillah Wa. For starters the people here are great, GM Karl and Director of marketing Gail made me feel welcome right when I walked in the door. I have to say that being a follower of Christ, seeing scripture throughout the lobby was great. The rooms were clean, beds were comfortable. The gal has the kitchen open early which is great for us that have to leave early in the morning. Enjoyed my stay and will continue to come back when in the area

"BEST CHILE AROUND"

5
19/05/2017

Very Quiet and Peaceful. Everything there are Cookies & Chile that is out of this world. Kind People willing to go out of there way to help find things in the area. There are the Vineyards, the Old Warehouse with Entertainment and Auctions there. You can see Mt. Adams there and purchase Farm Fresh Fruits & Vegetables that are in season.

"GREAT, Impressive staff during my 7 days stay"

5
17/05/2017

This location staff including the GM is GREAT and smiling and supportive. I had a wonderful feeling and had an enjoyable stay experience. I definitely will come back to Zillah in the future. Very modern and lovely decor inside. I love my room layout so well..... Great housekeeping team show their concerns about my stay and offer anything i need etc. they went beyond and above their work scope....

"Above average chain motel"

5
16/05/2017

If traveling to Yakima Valley for wineries or just passing through, this place is worth staying at rather than motels in the larger towns. Quiet and clean rooms. Food options within walking distance, although not great and better to get in car and get tacos in Toppenish. Clean and spacious pool area. Friendly staff. Full range of breakfast options, with request met for non-dairy. Complimentary chili and cookies at night.

"Weekend in Wine Country"

4
11/05/2017

We decided to check out the wine regions of eastern Washington and knowing nothing about the area we selected Zillah for our first night as it appeared to be centrally located. The Best Western Plus Vintage Valley Inn is conveniently located right off the highway near a strip mall. The not particularly attractive location is made up for by the clean and tidy appearance of the property, welcoming efficient staff, and pleasant lobby area and room. The decorating is actually quite nice as is the pool area and appears to have been recently renovated. Beds and linens are extremely comfortable and the buffet breakfast is more than adequate. If in the area again, we would certainly stay here. Fair pricing.

"Clean and Warm"

5
06/05/2017

Great place to stay while you are wine tasting in the Yakima/Zillah area. Rooms were clean, great beds, options of pillows. We had an option of chili in the evening and then to top it off baked cookies. Breakfast was hotel good and the eating area was a great size to accommodate their guests. The swimming pool/sauna was great!

"Super-friendly staff, gorgeous property!"

5
01/05/2017

I stayed here during a business trip last week. Their staff is fantastic! Every single person you come in contact with greets you with a smile and genuinely wants to make sure your stay is pleasant. The hotel is clean throughout. Evidently, they just did a massive remodel & expansion. It's beautiful. Just the right amount of décor, not too over-the-top. Hotel is just off the freeway. I definitely recommend staying at this Best Western. Caleb C.

"Best Stay Ever!"

5
27/04/2017

Located right off the interstate in a wonderful little town of Zillah is a great hotel. It just recently became a Best Western Plus and the service and accommodations are next to none. There is a pool and hot tub, guest laundry, and meeting rooms. The new renovations have really made them attractive and professional. Great for family or business, individuals or groups. They will go out of their way to make your stay worthwhile. The Sales manager and General Manager are extremely helpful and personable. Snack time during prime time is great as well, we had chili with cheese and cookies/milk during our stay. Full breakfast is exceptional. Stay a night and vacation here. Room was perfect, clean, and attractive.

"Wine trip"

5
21/04/2017

Hotel is new and beautiful and the staff is friendly and very helpful. Right off of the interstate so easy to find. Great place to go for wine tasting. Rooms are very nice and they have suites with full kitchens. They put out chili and cookies at night. Breakfast is very adequate and breakfast area is kept very clean. Staff makes you feel very welcome. We will be back next time we are in Zillah.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, Thank you for you kind remarks. As the manager, I am blessed with a tremendous staff. They take a genuine interest in people and desire to meet our guest's needs and possess a true understanding of what hospitality means. Also, Zillah is definitely a “great place to go for wine tasting”. There are about two dozen wineries within 10 minutes of our hotel. Thank you for wanting to visit us the next time you are in Zillah. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Great place to stay"

5
21/04/2017

I'd recommend this place in a heartbeat. Nice cozy atmosphere with great staff! Business facility met all our needs. Rooms very clean. Evening treats a bonus! Nice location, right off the freeway. Dining within walking distance was wonderful.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Valued Guest, Over the years, our guests continue to comment on our “great staff”, cleanliness, and great location. We are pleased that we were able to meet your needs and make your stay wonderful. Whether it is business or pleasure, please visit us again. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Yakima Valley, Wine country, pet friendly"

5
19/04/2017

This newly renovated hotel/motel is a perfect place to explore the many wineries in Zillah, and the whole Yakima Valley. The staff was super friendly, and they take dogs. Will definitely make this a regular stop.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Regine, Thank you for labeling us as the “perfect place” to stay while you stay in our beautiful Yakima Valley. Our staff looks forward to serving you and your dog in the near future. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"WOW!! BEST Best Western "

5
10/04/2017

We stay in a lot of Best Westerns. This is the best we have ever stayed in. The facilities were lovely, very clean and seemed either well maintained or newly updated. The GM greeted us and answered a lot of questions we had about the area. The continental breakfast had lots of options. We were pleased to see that the hot breakfast items were actually hot. We have visited others where the hot breakfast was cold. We will be staying here again.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Coreen, My oh my! What a tremendous compliment. Thank you for mentioning the specific aspects that stood out in your mind. Our staff invests, each day, into providing our guests with a memorable experience. Cleanliness, warm hospitality, and a great breakfast are some of our areas of focus. We hope to see you soon and thank you, again. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Grat place to stay"

5
04/04/2017

This is one of the better places I have stay. The breakfast selections was great. The food was fresh and hot. The rooms were quit and comfortable. The location is a little out of the way, but well worth the extra few minutes. This will be the place I stay when in the Yakima area.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Jeff, Thank you for sharing about your recent experience. We are pleased that you enjoyed breakfast and the rooms were quiet and comfortable. We appreciate the tremendous compliment when you stated our hotel is “the place to stay when in the Yakima area.” Whether you are here on business or pleasure we would love to serve you once again. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Poor value and poor customer experience"

2
02/04/2017

I just completed a cross country trip with my son and our dog. This was the third Best Western Plus (whatever that is) that we stayed in. It was completely underwhelming with clueless staff at check in (leaving me unsure if I was charged multiple times for prepaid room), dark, noisy, and worn room, safety concerns, and, then, no hot water when we woke up the next day. I do not think Best Western is the best option for off the highway/ remote destination chains. After this trip, I have to say La Quinta wins hands down. I would not recommend this hotel.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Ann-Marie, Thank you for the feedback. I am sorry that your recent stay with us was unpleasant. I followed up with my front desk agent about the check-in process. She indicated that she forgot to look if it was an Expedia reservation which caused the confusion and the longer check-in process. She is not clueless; yet she did make a mistake by not checking the reservation type. This example will be used in future training because we desire for each guest to have a wonderful stay. Also, our entire hotel was recently remodeled and had a new wing added. So, I am surprised to hear that it was “worn” and created “safety concerns”. Our local and state inspectors authorized us to rent the room you stayed in six weeks ago. However, if you contact the hotel and ask for Karl, I would like to discuss the matter more. I do not want any other guest to be put at risk. Thank you, again, for the recent comments. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Nice"

4
01/04/2017

Overall a very extra nice place. Clean, friendly staff. Only gave a 4 star because of a chemical smell in our room. Had to sleep with the window open:( would have gave 5 star but the odor was what made me give it a 4 star. We will not stay there again because of it. Too much like formaldehyde odor:(

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Susan, Thank you for the feedback. I investigated the matter further regarding the odor. It seems to be under control now. We conducted some recent repairs in that room and probably should have let it air out an extra day. I apologize for the inconvenience it caused your family. In the future we will be more sensitive to that aspect of our maintenance program. We hope you will reconsider and provide us with a second chance to serve you and your family. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Beautiful hotel - great amenities"

5
01/04/2017

Very nice hotel, spacious and nicely decorated. Everything looked brand new. Lovely indoor pool and Jacuzzi. Easy access off the highway. We were concerned that it would be noisy but the room was very quiet. Good selection of breakfast items.

Joshua M, General Manager at Best Western Plus Vintage Valley Inn, responded to this review
Dear Anthony, Thank you for the kind words. Yes, everything is brand new as we have recently remodeled and added a new wing to the hotel. I am pleased that we exceeded your expectations as it related to the noise level. Quiet time is at 10:00pm and, with a few exceptions throughout the year, our guests extend that courtesy to one another. Glad to hear you enjoyed breakfast; we hope to see you soon. Blessings, Karl Knudsen General Manager Best Western Plus Vintage Valley Inn

"Comfortable night stay"

4
08/11/2016

My husband and I enjoyed our stay. The rooms were quite nice and staff were helpful and friendly. The booking process through Travelocity was also very quick and easy. We did not eat breakfast, so we are not sure about that. The Internet was nice though and the rooms were quiet and private.

"Clean and professional"

5
08/11/2016

Best place in town for solo, couples or family. Nice workout room, pool and delicious breakfast too! Reasonable prices compared to surrounding hotels. The only thing I didn't like was how hard the bed was. Though, some people like it that way. Overall Great experience!

"Absolutely perfect weekend experience"

5
07/11/2016

Stayed here for a weekend family event and our experience with the accommodations at Vintage Valley Inn was "spot on!" Booked the King Spa Suite...the room was new, modern, clean and spacious and the bed was extremely comfortable with high quality bedding for a peaceful nights sleep. We were surprised to find two reclining chairs for relaxing furnished in the room. Room was equipped with every amenity necessary, and if we did need something, the front desk was eagerly available to accommodate our need. The included breakfast was one of the best we have experienced...eggs, sausage, biscuits and gravy, country potatoes, Belgian waffles and too much more to mention. No need to go to a restaurant! Staff members were kind, friendly, and helpful...all of this for a very affordable rate giving us a stress free environment. Will gladly stay here again if the need arises!

"Friendly, Excellent, Professional"

5
02/11/2016

The staff were friendly and professional. The service was excellent. The Inn had all the amenities that I could have wanted or needed. If I needed something extra all I had to do was ask. The hot breakfast had something for everyone and was an added bonus. It was a great location to tour all the wineries. The Rattlesnake Winery Trail was a fantastic idea. Every winery had something unique to offer or experience. Also it was a short distance to Prosser to visit its Winery Village that had about 6 wineries.

"Reasonable Hotel with a great Breakfast Included"

4
17/10/2016

This was a good hotel trying to be better. Friendly staff with nice amenities. Good breakfast, cookies in the dining room at night, and an indoor pool and spa. The only downside is the walls are very thin so you can hear people in the rooms next to you, and the room I was in must have had a smoker in previously, even though it is supposed to be a non smoking hotel.