Best Western Plus Regency Park

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your stay was such a disappointing experience, particularly while you were traveling for business and staying with a larger group. We appreciate you mentioning the convenient location near restaurants and shopping, but we regret that this positive aspect was overshadowed by so many concerns during your visit. We are especially concerned by your comments about the cleanliness of the room and bathroom, including the towels, bedding and pillows, the walls, and the furniture. These are not the standards of cleanliness and comfort we want our guests to experience, and we sincerely apologize. We are also sorry about the dim lighting and the persistent smell you encountered throughout the property. We understand how unpleasant and uncomfortable these conditions can be, particularly when combined with the frequent traffic, doors, and noise throughout the night. Guests should be able to enjoy a clean, comfortable, and peaceful environment, and we regret that this was not your experience. Your concerns about the limited parking and small spaces are also appreciated. We understand that convenient parking is an important part of the overall guest experience, and we are sorry that this added to your frustration. We are particularly concerned by your comments regarding the pool and the condition you observed. Proper upkeep and attention to all guest amenities are essential, and we regret that the property did not meet your expectations in this regard. We understand why, after experiencing these issues, you would not feel comfortable recommending the hotel. Your observation that members of your group encountered similar concerns is especially valuable and emphasizes the importance of addressing these areas consistently throughout the property. We sincerely regret that your stay fell so far short of expectations and appreciate you bringing these concerns to our attention. Your comments highlight important areas for improvement in cleanliness, maintenance, noise control, overall upkeep, and the guest environment.

Dear Discover34248793528, Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the serious concerns you've raised during your extended stay. We sincerely apologize for the condition of the property and the cleanliness issues you described. This is not the standard we strive to provide, and your comments regarding the rooms, hallways, elevators, and overall upkeep are deeply concerning. Maintaining a clean, safe, and comfortable environment for all guests is a top priority, and it is clear that we fell short in your case. We are also troubled by your observations regarding guest behavior and the overall atmosphere. Every guest deserves to feel safe and secure during their stay, and your feedback highlights areas where stronger oversight and enforcement are needed. Additionally, we regret that the breakfast and pool experience did not meet expectations. Your comments regarding these amenities, as well as the location of the designated smoking area, are valuable and will be taken into consideration as we work toward improvements. We truly appreciate you bringing these issues to our attention. Your feedback is important and will be shared with our team as we take steps to address these concerns and improve the overall guest experience.

Hi Barbara R, Thank you so much for your wonderful feedback! We're thrilled to hear that you consistently enjoy your stays with us and that our staff continues to make a great impression. It's also fantastic to know that you feel safe at our property and appreciate our convenient location near I-10. We appreciate your suggestion about having diet drinks in the cooler; it's helpful feedback that we'll take into consideration to make our guests' experience even better. We're also glad that you found the hotel clean, as maintaining a welcoming and spotless environment is always a top priority. Thank you again for your kind words and loyalty. We look forward to welcoming you back for another great stay!

Hi garyk120, Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that the condition of the bathroom did not meet your expectations. Cleanliness is one of our highest priorities, and it is very concerning to learn that we fell short during your stay. Please know that comments like yours are taken very seriously and are shared with our housekeeping and management teams so that immediate improvements can be made. Every guest deserves a comfortable and well-maintained environment, and we sincerely apologize that this was not your experience. We appreciate you bringing this to our attention, as it helps us continue to improve. We hope future guests will experience the high standards of cleanliness and hospitality that we strive to provide each and every day.

Hi Barbara R, Thank you so much for your continued loyalty and for taking the time to share such a kind review! We're truly delighted to hear that you've stayed with us several times over the past year. It means a lot to know that you continue to choose our hotel when you're in the area. We're glad you enjoy our great location, the cleanliness of our rooms, and especially our wonderful staff, who take great pride in making every guest feel welcome and comfortable. It's also nice to know that the variety of nearby DoorDash options adds to your convenience after a long day. Your feedback and repeat visits are the best compliments we could receive. We look forward to welcoming you back for your next stay and continuing to make each visit just as enjoyable as the last!

Hi Barbara R, Thank you so much for your wonderful review! We're truly grateful you took the time to share your experience. It's always a pleasure to hear that our guests felt comfortable, safe, and relaxed during their stay. Cleanliness, peace and quiet, and a secure environment are top priorities for us, so your kind words mean a great deal to our team. We're especially glad you found the parking area well-lit and the grounds well-maintained. Our maintenance and landscaping crew work hard to keep everything looking its best! We're also thrilled to know you appreciated our pet-friendly policy. We love welcoming furry companions and believe travel is always better when the whole family can come along, at no extra charge. Even though you didn't get to enjoy breakfast this time, we're happy to hear it's been a highlight during past stays. We'll be sure to keep it warm and ready for you next time! Thank you again for choosing to stay with us. We look forward to welcoming you back on your next visit.

Hi IllinoisKate1, Thank you for choosing to stay with us during your travels to Baton Rouge and for taking the time to share your feedback! We're so pleased to hear that you enjoyed a restful night's sleep in one of our spacious rooms, with a comfortable bed and plenty of pillows. It's also great to know that the water pressure and hot water met your expectations, and that the refrigerator was in working order, those little conveniences can make a big difference during a trip. We appreciate your kind words about our friendly staff and are glad you found the magnetic door stop helpful for moving your luggage with ease. Your observation regarding the bathroom cleanliness is important to us. While we strive to maintain high standards in every corner of our hotel, it's clear we missed a spot, and we sincerely apologize. We've shared your feedback with our housekeeping team to ensure extra attention is given to those overlooked areas moving forward. We hope the rest of your journey was smooth, and we'd love the opportunity to welcome you back for an even more seamless experience the next time you're passing through. Safe travels!

Hi spoonman63, Thank you so much for making us your go-to hotel! We're thrilled that our convenient location on the east side of Baton Rouge helps make your travel back to Florida easier by avoiding morning traffic. It's great to hear that you enjoyed the quiet, slightly secluded setting and the easy access to nearby restaurants and Walmart. We look forward to welcoming you during your next stay in the area!

Hi AllagashRock, Thank you for your loyalty and for taking the time to share your wonderful experience with us! We are delighted to hear that you consistently find our property clean and quiet, with convenient access to the freeway. It's great to know that you could relax and enjoy a meal via DoorDash after a long drive. We're especially pleased that our no pet fee policy and breakfast offerings, including eggs, sausage, and the waffle machine, added to your positive stay. Keeping the breakfast area clean and well-stocked is a priority for us, and we're glad it met your expectations. Thank you again for your kind words. We look forward to welcoming you back on your next trip from North Carolina!

Hi S8700XRdannyb, Thank you so much for your wonderful review! We're happy to hear that you had such a positive experience with us. It's fantastic to know that our staff, room cleanliness, and breakfast exceeded your expectations. Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back in the future!

Dear marsilva, Thank you for sharing your feedback. We're pleased to hear you found the reception friendly and enjoyed the breakfast and comfortable bed. However, we apologize for the challenges you faced with the entrance, bathroom fan, and room cleanliness. We understand how frustrating these issues can be, and we will address them with our team to ensure improvements are made. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

Hi Patricia B, Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found our staff to be friendly and helpful, and that you appreciated our pet-friendly policy. It's wonderful to know that you found our hallways and rooms clean and quiet, and that you felt welcomed in our lobby. Providing a comfortable and welcoming environment for our guests is always our top priority. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another stay in the future.

We're delighted to hear that you enjoyed your stay with us and found our rooms to be clean and well-equipped. Our staff takes pride in providing exceptional service to all guests. Feel free to reach out to our management team for any further assistance or feedback.

Hi blalockeldon, Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us. It's fantastic to know that you found our staff polite and helpful, your room clean and comfortable, and the price reasonable. Your positive feedback means a lot to us and serves as great motivation for our team. We look forward to welcoming you back on your next visit!

Dear sarahcD930TP, Thank you for sharing your feedback regarding your recent stay with us. We appreciate you taking the time to provide us with your thoughts, as it helps us identify areas for improvement. I apologize for any confusion regarding the availability of a cocktail lounge. We strive to ensure that our amenities are accurately represented, and I regret any inconvenience this may have caused you. Your comments regarding the room furnishings and layout are also noted, and I understand how important it is to have a comfortable and convenient space during your stay. We take your feedback seriously and will use it to make necessary adjustments to enhance the overall guest experience. Our team will look into ways to address the issues you mentioned, such as improving the room layout and ensuring that all amenities are clearly communicated to our guests. Thank you for acknowledging the cleanliness of the room and the comfort of the bed. These are aspects of our service that we take great pride in, and it's encouraging to hear that you found them to be satisfactory. We value your patronage and hope to have the opportunity to welcome you back in the future.

Hi barbara77565, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you consistently enjoy your stays with us and that our value, cleanliness, and location meet your expectations. Ensuring our guests feel safe and comfortable is a top priority, so we're glad to know that you find our location to be in a safe area. It's also fantastic to hear that you appreciate the efforts of our staff. We take great pride in providing friendly and attentive service to all our guests. We're delighted that you find our AC system effective in keeping you comfortable during your stays. We understand the importance of a good night's sleep, especially during long drives, and we're glad our amenities contribute to your rest and relaxation. We truly appreciate your loyalty and your kind words. It's always a pleasure having you as our guest, and we look forward to welcoming you back on your next drive from North Carolina to Texas.

Hello navymom53, We're absolutely thrilled to hear that you felt safe and comfortable during your stay with us! Ensuring the safety and well-being of our guests is our top priority, and we're delighted that you found our motel to be a secure and welcoming environment. Thank you for recognizing the efforts of our front desk team. Providing friendly and attentive service is something we take great pride in, and we're thrilled that their warmth and hospitality enhanced your experience with us. It's fantastic to hear that you had such a positive impression of our motel, and we would be honored to welcome you back anytime you find yourself traveling through this part of the state. Your support and recommendation mean the world to us, and we can't wait to have the opportunity to host you again in the future.

Hi OnTheRoadAgain1056, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our services and location were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hi barbara77565, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our location and amenities were to your liking. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy. Our management is always happy to serve you and we can't wait to see you again!

Hi hotgirldatpimps71, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. We will share your comments with our staff, especially Samantha and Sam. We look forward to seeing you again.

Thank you Voyage65088018327, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. It was a pleasure having you and your furry friend as our guests, and we hope to see you again soon.

Hi BEN P, Thank you for taking the time to share your review and experience. We are glad to know that our staff was friendly and enjoyed the breakfast. We have shared your feedback with our staff to ensure we continuously work on bettering our services especially the gym. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Hi pdqneon, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. Thank you for your kind words to our staff, convenient location, pool, and the services provided. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

Hi tctlp, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, comfortable beds, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

Dear Connector293031, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the Fridge, tub, breakfast, and cleanliness issues and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a pest heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!

Dear Wander1811598, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team, especially with the condition of your room, tv, cleanliness, and these maintenance mishaps. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Hi carolsuebecnel, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Hi lintongreenejr, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

Hi Vict0riaRuth, Thank you so much for taking the time to tell us about your wonderful experience with usandfor always choosing to stay with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our comfortable and large room, friendly and helpful staff, and breakfast. We are glad you enjoy staying with us. We will share your comments with our staff, especially Sharon. We look forward to seeing you and your family again.

Dear DancingFoolFW, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received especially with the beds, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

Hi jameshS2756AA, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

Dear C445GLrhondad, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

Dear Meander573468, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay and during your check-in. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

Dear nedburfle, Thank you for taking the time to share your review and experience. Please accept our sincerest apologies about the state of the wifi service during your stay. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.