Best Western Plus Hotel Regency Park, Walker

We stayed one night. The room was clean and comfortable. We had our Pug dog with us. Hotel very accommodating for pets, no extra cost for pet. Had a small incident with smoke alarm at night but staff handled it quickly and to our satisfaction. Will definitely stay at this hotel again.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Thank you Voyage65088018327, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. It was a pleasure having you and your furry friend as our guests, and we hope to see you again soon.

We enjoyed our stay. I would highly recommend this facility The gym needed repair and that is why I did not give it 5 stars... Nice hot breakfast staff was exxtremely friendly. Swimming pool. Coffee 24 hrs

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi BEN P, Thank you for taking the time to share your review and experience. We are glad to know that our staff was friendly and enjoyed the breakfast. We have shared your feedback with our staff to ensure we continuously work on bettering our services especially the gym. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!

Really liked this location. Staff went out of the way to make us feel welcome. I wish all hotels were like this. Even though right off the freeway, it was very quite. Very nice pool. Nice secluded location.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi pdqneon, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming. Thank you for your kind words to our staff, convenient location, pool, and the services provided. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon!

The queen beds were exceptionally comfortable, and the breakfast was good. We were greeted kindly by the front desk staff and given complimentary waters and a soda for being Best Western gold members.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi tctlp, It is really nice to know that you liked the stay and services at our hotel during your recent visit. Thank you for your compliments on our staff, hospitality, comfortable beds, and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

The room I was given at first was not cleaned properly due to dead roaches in the fridge and tub. I immediately called the front desk and it was addressed quickly with a room change. The breakfast is not the best with options. You can tell some corners are being cut on the utensils and choices of food. The best part is the location of the hotel.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear Connector293031, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want to apologize for the Fridge, tub, breakfast, and cleanliness issues and to assure you that this inconvenience has been addressed. Fortunately, the pest control experts that we employed to complete the thorough inspection following your complaint discovered no evidence of roaches in any of our rooms. However, each room were still treated with a pest heater for precaution. I hope you will find your expectations to be far surpassed during your next visit!

We travel ALOT. We also stay at this best Western a lot. However, this time was shocking. The manger came banging on our door while we were sleeping +our 1 year old and called our room 3 times. Come to find out it was because the ONE luggage cart they have was missing and he thought we had it. The staff park all day everyday under the covered pavilion at the front of the hotel when we stayed it was Pouring rain and all guest had to run through the ran with their luggage because we could not park under it (including the manger) our room also smelled like bleach which was awful being pregnant. Our tv also was broke when we called to have them come and fix it, it took him two hours to do so, when we went downstairs to remind him he was on his phone and said “I'll be up when I get a second” We stay here about every other weekend, we love Louisiana but we're definitely finding another hotel.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear Wander1811598, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team, especially with the condition of your room, tv, cleanliness, and these maintenance mishaps. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.

Spent a total of 2 nights so far. We attend a volunteer meeting each month and our stay is overnight. We will be staying with our daughter and her teens during the summer at BW in Walker a few nights this summer The pool is lovely, the exercise room is great, the rooms are spotless, and the service is top notch. We have already recommender BW Walker to friends. ,

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi carolsuebecnel, Thank you so much for your kind words. I'm so pleased that you found us a convenient and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Great staff, clean and quiet, around plenty of places to eat. Any and all problems are addressed almost immediately. All around a great experience, especially when traveling for work. Couldn't ask for better!

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi lintongreenejr, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests and to know that we have accomplished such a goal gives us great joy.

This was our second time staying at this hotel. It's convenient to I-12 but quiet. The room was large, well-appointed and clean. Everyone I encountered was friendly and helpful. I didn't get the name of the young woman who checked us in, but her smile and attitude were memorable. Then, not only was breakfast tasty, and with a lot of options, but the most wonderful woman, Sharon, is in charge of it. She was a delight to talk to -- what a fascinating life she has led. Sharon takes such pride in keeping the breakfast area clean and well-supplied. This hotel is lucky to have an employee like Sharon.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi Vict0riaRuth, Thank you so much for taking the time to tell us about your wonderful experience with usandfor always choosing to stay with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our comfortable and large room, friendly and helpful staff, and breakfast. We are glad you enjoy staying with us. We will share your comments with our staff, especially Sharon. We look forward to seeing you and your family again.

I've attached a photo taken by my son-in-law and his wife last night of the condition of their King size bed. They fixed it, but really? We paid $99/night plus taxes/fees through Hotels.com - definitely NOT what I would have expected. Very disappointed.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear DancingFoolFW, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received especially with the beds, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.