Best Western Plus Hotel Regency Park, Walker

I've attached a photo taken by my son-in-law and his wife last night of the condition of their King size bed. They fixed it, but really? We paid $99/night plus taxes/fees through Hotels.com - definitely NOT what I would have expected. Very disappointed.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear DancingFoolFW, We appreciate you taking the time to share your feedback after your recent stay with us. It is our goal to make sure each guest enjoys a welcoming and comfortable experience, and it saddens us to hear that your time with us did not meet your expectations or our standards. We apologize for the issue you encountered with the service you received especially with the beds, and we will address your concerns with our team. It would be wonderful to see you again so we can make sure you enjoy the excellent visit you deserve.

The room was extremely quite. Bed and pillows were very comfortable. The staff was very attentive to our needs and made sure we had what we needed. I would absolutely stay here again. Easy on and off the highway.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Hi jameshS2756AA, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

This is a great updated hotel in a safe area. The staff were so friendly. Breakfast was fresh eggs and sausage with fruit. The coffee was the best of my whole trip. We would definitely go back. And the price was lower than in the big city.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear C445GLrhondad, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments on our staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again. Thank you very much!

The front desk staff were clueless about how to check us in the room was in my husband's name I had his ID and credit card and we are members , but I was told they had to see him and I said he is unloading our luggage but they would not let me check us in ,I told them he was coming right in but no was the answer . So I said I will give you my ID and credit card! But she didn't know how to switch it ,the other employee was angry because she needed his help . The absolute worst it was not clean and when we were ready to check out the front desk employee was no where to be found . My husband and two other guest waited for 10 minutes and no one came so we just put the key card in the quick check out and left. We have stayed there before and it was under new management so there goes the problem.. I could go on but … just be prepared…

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear Meander573468, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay and during your check-in. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

Really, in 2021 you decide to save money on WiFi? When attempting to logon continually get message “Login Failed - the system has reached the maximum capacity of logged in users”. Room ok but no WiFi is a deal breaker.

Guest Relations Manager, Other at Best Western Plus Regency Park, responded to this review
Dear nedburfle, Thank you for taking the time to share your review and experience. Please accept our sincerest apologies about the state of the wifi service during your stay. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.