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Codice vantaggio

Best Western Plus Aston Hall Hotel, Sheffield

4.0/5  - basé sur 797 notations.
Worksop Road, S26 2EE, Sheffield, Great Britain - visualizzare mappa
Best Western Plus Aston Hall Hotel - Facciata dell'albergo Il Best Western Plus Aston Hall Hotel è situato nel centro di Sheffield. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Costruito nel 1772, il Best Western Plus® Aston Hall Hotel è stato ristrutturato in maniera splendida, secondo uno stile elegante e contemporaneo, ma mantenendo in gran parte intatti gli elementi originali. Circondato da più di 22 ettari di prati e giardini. Ti auguriamo un soggiorno gradevole!

Best Western Plus

Aston Hall Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
  • Personale multilingue
    Personale multilingue
più info vedi meno

Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 797 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
426
Molto buono
223
Nella media
89
Scarso
28
Pessimo
31
CONSULTARE I PARERI SU
Affari Affari
164
Business Business
111
Da solo Da solo
18
Di coppia Di coppia
148
In coppia In coppia
227
In famiglia In famiglia
207
Viaggio con amici Viaggio con amici
112
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"George Michael Tribute Night"

5
04/11/2018

Had a lovely evening at the George Michael Tribute night. Our evening meal was absolutely lovely as was the atmosphere and the great music. Would definitely look forward to future events at this lovely place.

"Birth day treat"

5
23/10/2018

Can't fault this hotel from arriving to leaving excellent dinner and breakfast rooms lovely very nice bathroom every thing you needed in a hotel room was there .reception staff lovely as we're all the staff.enjoyed it so much we booked again for another night at christmas

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Williams S, Thank you for taking the time to share your recent experience with us. Rest assured that your comments are shared with the team and we look forward to seeing you again in December. Kindest regards David

"Superb service as always!"

5
22/10/2018

This was our fourth stay at this hotel, and everything was as great as ever. The staff are always kind and polite, but the receptionist was particularly helpful this time, as we arrived very late and had missed the restaurant. She gave us directions to a superb Chinese takeaway nearby, and supplied us with plates and cutlery afterwards, so we could eat our food in the comfort of our warm room!

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Roy A, I am sorry that our restaurant was closed by the time you arrived with us, but it is great to see that our receptionist was willing and able to suggest alternatives and help you out. We look forward to your next visit and hopefully this time you will be able to sample and comments on our food offerings. Kindest regards David

"Wedding reception "

4
18/10/2018

Beautiful setting for this hotel feels very secluded and private. Can't comment on rooms or food as was just there for a evening wedding reception but the place felt really classy and we had a very enjoyable evening. Bar prices in keeping with other chain hotels £5-7 for a spirit and mixer £4.50-5.50 pint of lager. Good facilities toilets etc clean and staff very friendly . Car parking a bit tricky when events on such as this had to park on the lane but only a short walk .

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear CCS1985, Thank you for sharing you experience when you recently attended a wedding reception here at Aston Hall. We do try and keep our prices in line with other local businesses and do not believe in over inflating those prices for our wedding guests. I am sorry the parking was tricky as it can be from time to time when we are having large and multiple functions or events. Kindest regards David

"lovely time to be remembered"

4
18/10/2018

we were delighted with the airy and large bedroom. Bathroom was of a large size but gloomy and lacking in light, probably due to its black décor. We were glad to find all the facilities of hair-dryer, iron and iron-board. Confusing at first to familiar the set up of new and old building.

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Imcino1, Thank you for your 4 star rating and it is nice to see that you enjoyed your stay with us. Kindest regards David

"Excellent Stay"

5
15/10/2018

I stay here on business at least 1 night a week. Its a fab hotel with polite, hard working and fun staff. Its in a nice location, with excellent rooms and views. The food is very good, with a variety of choices. Highly recommended.

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear DrCantab, Thank you for your long standing support and business. It is especially pleasing to receive a 5 start review from one of our guest when it is based on multiple stays rather than a snap shot of a one of event. We look forward to your continued custom. Kindest regards David

"Excellent place!"

4
01/10/2018

Recently went to a friends wedding here and it was absolutely amazing. The food was absolutely great... chicken and chorizo salad for starter... Sunday roast for main with the biggest Yorkshire pudding ever and beef was excellent quality... rhubarb and apple crumble for desert! Absolutely great! Kids were served a kids picnic box which was excellent quality! Staff were so friendly and attentive really welcoming and easy to talk to. Plenty of choice at the bar but was very expensive with a bottle of local ale £4.95 and a wine around £6.00, this is the only thing to complain about!

"Silver wedding anniversary"

5
30/09/2018

From arriving at the hotel to leaving all the staff were very professional and polite. We were a party of 15 celebrating our Silver Wedding Anniversary. The food was excellent and all courses were brought out at the same time so no one was waiting. A special thanks to the staff in the dining room they were excellent and very accommodating.

"Such a wonderful stay "

5
20/09/2018

The greeting I received from the reception staff (a dark haired female member of staff) was so warm and welcoming. The bedroom (Tang) was beautiful with a roll top bath in the main bedroom. The bed was enormous and wonderfully comfortable. The room was quite and warm and I had a wonderful nights sleep. The food in the restaurant was great, especially as the menu was so reasonably priced. Breakfast was fab....service was quick and efficient. Check out was smooth and a pleasant process. The building itself are beautiful. Literally not one thing to complain about and instead every aspect deserves praise. Aston Hall is a credit to Best Western as are it's staff. Thanks for a lovely stay.

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Luvaglio, Thank you very much for those kind words and your 5 star rating. The team work really hard to ensure each and everyone of our guests gets a proper Yorkshire welcome and enjoy their stay with us. Kindest regards David

"Private dinner"

5
20/09/2018

Held a private family dinner for a very special occasion. Waiting staff were extremely attentive, discreet and very professional. Particular thanks to Laura, James and Jade for perfect service but also to Holly who helped to make our event extra special and was very amenable and flexible in our requirements.

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Adele, I am delighted to hear that your Family special occasion went so well, rest assured I will be passing your comments onto the staff members you highlighted. Kindest regards David

"Awful room, you won't see this on their website "

1
19/09/2018

Given it a 1 as there is no option for zero! awful cramped room with a wardrobe smaller than a suit jacket, ripped carpets and an ironing board propped up against the wall. Checkout the photos for the bathroom you have to back into and the cheap foldaway stool and piece of timber screwed to the wall workstation. In an annexe across the car park (in a storm) Duty managers attitude was that It is what it is and what do you expect for the price. We have a new client in this area but I won't be back and neither will anyone who works for me. Usually like Best Western, especially plus as good value but do feel cheated here

AndrewL5727, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Spikes-Dad. I am sorry to see that you gave your stay with us such a low score. Indeed I must apologise for state of the carpet in your room and we will look at repairing this as soon as possible. I would agree that the room you stayed in can be described as rather quaint/small but it was described in your booking as a SMALL DOUBLE ROOM. These room were build by previous owners of the property and we are not able to extend them in any way therefore this is represented by a much lower nightly rate than any of our other room categories. You inquired at check-in if you could upgrade to our last available room, but you declined to pay the discounted upgrade fee offered and chose to stay with the room you had booked. Again I am sorry that like a lot of hotels across the world we have rooms that are a few yards across from the main building and that you had to make the journey in high winds but I cannot see a way to avoid this. As you as can see from nearly all our other guests feedback this kind of disappointing showing on our part is very much more the exception rather than the norm and if you were to give us another chance I am sure we could show you that this really was and isolated incident. Regards

"Comfort and relaxation"

5
14/09/2018

I stay for business at the Aston Hall Hotel. I always find everything from the booking process, checking in, food, room to be of the highest standard. The rooms are so comfortable and they have thought of everything you might need to ensure a comfortable stay. The staff are very professional and yet also friendly - I certainly will be staying here again - A* from me :-)

"Great. Highly recommended. Good price."

5
14/09/2018

Needed a one night stay close to Doncaster / Sheffield. Close to the M1, good location but also not too much road noise. Couldn't hear any from inside the hotel. Hotel is lovely. Well maintained internally. Bedroom's surprisingly nice. Warm, cozy, large, very plush bathroom / wet room. Food was decent. Service v friendly. Nice surroundings. Can't fault this place, moreso given the price. I would recommend.

"Pleasant and comfortable"

4
03/09/2018

I stayed here for three nights recently, I didn't eat breakfast at all so can't comment. However, I had supper one evening in the bar - it was good, if unremarkable, but I was grateful that they cooked my tagliatelle al dente. The decor is a bit effortfully modern but is nice enough for all that, and it does look freshly minted and very clean everywhere. I can's say I'd pick it for my holidays, but I'd happily stay there again if my work took me to that part of the world.

"Overnight stay for a wedding "

5
24/08/2018

Excellent stay at this lovely hotel. Comfortable and clean room with friendly and helpful staff. Breakfast was over and above expectations. The grounds are not large but good enough for an early morning walk. Would definitely stay here again!

"Lovely room"

5
19/08/2018

We stayed overnight after a wedding. Lovely, clean room with happy approachable staff. The room had everything you could need including an ironing board an iron and hairdryer.The breakfast was a buffet style, all fresh and plentiful.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Hbet18, Thank you for your positive feedback and rest assured that I will pass your comments onto the team. David

"Overnight stay"

4
02/08/2018

We stayed here with friends. We were in the new wing. Easy to find, nice looking building with pleasant grounds. Our room was good, comfortable bed and plenty of room to walk round in. Large bathroom - we had a wet room. Very good but had to be careful after showering as you can slip on the wet floor so if you are not very steady on your feet - not a good idea. We ate in the restaurant - you can either choose from the bar menu or the restaurant menu. Very good and well presented. Breakfast was also enjoyable - with a good choice. Staff were all very pleasant and polite.

"Wedding stay. "

5
29/07/2018

Stayed overnight following family wedding. Wedding venue and food were both excellent as was our accommodation. Hotel grounds and gardens ideal for wedding photos. Our room was light and spacious with very modern bathroom and the air conditioning was very welcome with the current heat wave. Would definitely recommend.

"Overnight stay only"

5
24/07/2018

My niece and I had a one night stay July 21 st to July 22 nd we could not fault this hotel in any way My niece and I had separate bedrooms which were spacious and clean with plenty of towels e t c in our bathrooms The Staff were friendly, efficient and obliging As I am slightly disabled there was an entry to the hotel at the rear so I did not have to 7negotiate the steps at the front entrance Once inside there were lifts to take one to bedroom accommodation on different floor levels I had stayed there previously with my daughter and found that the high standard of the hotel then has been maintained Definitely recommend Aston Hall Hotel

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Mary E, Thank you for sharing your positive experience during your recent stay with us. We look forwqrd to seeing you again soon. David

"Night away"

4
23/07/2018

Lovely hotel and grounds, pleasent staff, would be happy to stay there again. The only thing I would say is that I booked a twin room and got a double. Luckily I was with someone who didn't mind sharing!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Taniaemmens, Thank you for taking the time to share your thoughts about your recent stay with us here at Aston Hall. It is a little embarrassing to see that we did not give you the double room you requested, for that I apologise and I am glad to see that you were so understanding. Hope to see you back here at Aston Hall in the near future. Kindest regards David

"Weekend away"

3
20/07/2018

We stayed for 2 nights whilst sight seeing in the area, Friday and Saturday. It is a lovely country house hotel, with friendly professional staff. The room was a nice size though the bathroom shower was small. There were weddings on both evenings and the noise of the disco on the first night, reverberated around the restaurant and our room on the second floor. Thankfully the second wedding was much quieter. Breakfast had a good selection, the evening dinner menu was adequate.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Ruth W, I am sorry to see that you were disturbed by the wedding party disco during your first night. We had allocated you one of our quitest rooms which usually does not suffer from noise from our function room. It is really nice to hear that you still enjoyed your stay and that you left with a very positive impression of the hotel. Kindest regards David

"Great place"

5
19/07/2018

Stayed here for two nights. The hotel itself is very nice. Staff nice amd helpfull. Good breakfast and bar. We had dinner in the evening and it was good. Enjoyed the stay. It was quiet around. The room was good and clean. Great towels!!! Don't see very often proper large in size towels. The bed was good and comfortable. Due to the weather i had small tower fan in my room. It was a good idea to put these in the room. Really helped with the temperature. Highly recommended place.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Weronika P, All I can do I thanking you for such kind words and I will be sure to be passing your comments onto the team. I hope you will choose to stay with us again in the future. Kindest regards David

"Wedding"

4
19/07/2018

Beautiful place in the heart of the countryside Aston Hall is a fabulous venue for all ages staff are helpful and friendly. The prices you pay is for room only so meals are not included also the cost of your beverage will be a shock, I paid £14.50 for a double brandy I needed it after paying that amount

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Chris C, May I thank you for your kind comments and positive feedback. Just a quick note to let you know that we do offer different rate including breakfast and dinner if required and we do have brandy's available for less than the XO you enjoyed. Kindest regards David

"Son's wedding."

5
15/07/2018

Our son and his lovely bride were married here yesterday. We arrived the day before,and were treated by a lovely receptionist,who quickly checked us in. The standard rooms were spacious and very clean,with good air conditioning a huge bed,and bathroom with a bath and shower over it. The towels were soft , fluffy and big ,,also there were toiletries too. Breakfast was really nice too, plenty of choice,and nice and hot. On the wedding day everything ran very efficiently ,the staff were really helpful especially the manager who was really attentive to detail and the guests.too. The day was a big success everything ran smoothly, the food was delicious and plentiful, with very friendly staff. Thank you everyone at the Aston hall hotel for giving us an unforgettable beautiful day.

"Lovely place "

4
14/07/2018

First visit for a view years. We stayed in the luxury room and have done every time. The room is very spacious with modern decor and a comfortable bed and benifits from a glass celling with remote controlled shutters. The bathroom is very spacious equipped with a free standing bath and shower cubicle. The breakfast is really nice with lots of choice. The only recommendation would be a new carpet which was damaged a few years ago and has yet to be replaced which is disappointing considering the price of the room.

"Hotel Nirvana in Sheffield"

5
13/07/2018

From our first contact to the last with everything in the middle, this hotel was simply excellent. With great friendly staff, large comfortable rooms, excellent food in a well priced restaurant and a lovely breakfast prior to departure, I could not fault it. Like most business travelers, i hate hotels as they are normally unfriendly, uncomfortable and expensive and rarely return;It is very unusual for me complete surveys. I am happy however to endorse this Hotel and will return.....

"Excellent place to stay deserves 4*"

5
03/07/2018

Had a wonderful evening and stay at this hotel, lovely friendly bar staff, especially the reception was noted who could not do enough for you?? The restaurant staff were also very helpful and the food very good. Accommodation lives up to any 4* plus. All in all a great experience, Well done Aston Hall i will be back??

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear 18042802, Thank you for taking the time to write such a positive review. I am delighted to see that you rate our services so highly and we certainly look forward to seeing you again. Kindest regards

"Very friendly "

5
02/07/2018

Really convenient just minutes from M1, yet you'd think you were miles from anywhere. Extremely friendly and helpful staff. And fantastic value for B&B, with our daughter staying free on a really comfortable put-up bed. Decor possibly a tiny bit bland/dated but fantastic value and quality service far outweighed.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Sally, Thank you very much for rating us so highly, the team works really hard to deliver a professional and friendly service and it is very rewarding for them to see guests taking the time to share those positive experiences. Kindest regards

"University visit"

4
01/07/2018

We stayed on way back from Durham university,hotel is conveniently situated just off motorway,roomd we had were in separate building next to main hotel and were really lovely,rooms clean and modern with spacious well appointed bathrooms,we made use of the outside areas which are a lovely place to relax in the sun with a drink,ate in restaurant in the evening with the food quality being very good,all staff friendly and welcoming, would recommend stay here as price reasonable for standard of accommodation

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Stephen, Just a quick note to thank you for sharing your positive thoughts about your recent stay with us here at Aston Hall. We hope to get the chance to see you again in the future. Kindest regards

"Bailed out"

5
26/06/2018

I booked a Sunday Lunch at another hotel and despite confirmation the booking was cancelled last minute. Because it was a Birthday of one of the group it was amazingly kind of Aston Hall Hotel to fit us in. The meal was first class and the staff were excellent. We tend to be a group who indulge in good natured banter, hope we didn't offend anyone. True what they say you can't top the best and that meal was the best. Thank you Aston Hall Hotel.xxxxx

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear 58 Girly, I am glad we could accommodate your party at short notice and it is great to hear that you had such a good time. We look forward to seeing you again soon at Aston Hall. Kindest regards.

"Comfortable and relaxing with great service"

5
22/06/2018

My stay here in the Trow room was excellent. Food, service and the room itself were all spot on, and the location of the hotel is relaxing but convenient. This is going on my list of preferred hotels in the area! all spot on, and the location of the hotel is relaxing but convenient. The door to the room was noisy whenever someone walked past which was only slightly annoying. This is going on my list of preferred hotels in the area!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Simonr, Thank you very much for your kind comments. As one of your new favourite in the area we look forward to seeing you back at Aston Hall shortly. Kindest regards

"A Nice Find"

4
21/06/2018

Lovely country location & grounds albeit work being carried out on an extension to the east of the building, saying that it didn't effect my stay. Pleasant staff, smooth check in. I was in the West wing, my room was very nice...large and looked recently decorated or just well maintained. Good TV, good wifi, big comfy bed, black out curtains, air con & heating, big wardrobe with safe & ironing board. Bathroom was clean & had a decent shower (over bath). Dinner in the restaurant was Good & reasonably priced albeit not the biggest choice. Breakfast was good too, cooked to order full breakfast plus other cooked options, the scrambled eggs were nice & fresh not the usual dry offerings hotels usually dish up. I would return when in the area again & would recommend.

"Nice Hotel"

5
19/06/2018

First time stopping in this hotel, rooms were very spacious and the beds were comfy, and very large, had a wet room so when you had a shower the toilet got a soaking from the over spray. Breakfast had a good selection of items and catered for most tastes.. Only blemish was the fact that there was a wedding party on both Fri & Sat nights so music was playing until 12.30 ish each night. Wife is a very light sleeper when away from home. Would recommend to ask for a room away from the party goers..

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Karl W, It is great to see that you have taken the time to share your experience. We are very mindful to try and use local staff as much as possible as it means that they are knowledgeable of the area and makes them much better ambassadors with out guests. I am delighted to see that you still gave us an amazing 5 star rating although you were disturbed a little by our wedding guests. Event are an integral part of our business and we do try hard to make sure that disruption to out leisure guests is minimal is it always going to be difficult and I thank you for your understanding. Kindest regards

"Lovely"

4
15/06/2018

Great value two mins from the M1. Friendly knowledgeable local staff. Will definitely stay there again. The only reason for giving 4 stars rather than 5 was the current building work which was taking place.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Craig e, Thank you for your kind and positive feedback, we will aim to get 5 star at your next visit as the "building work" of our new function suite is due completion very shortly. Kindest regards

"Noise in the Trow room"

2
06/06/2018

I booked a superior room at Aston Hall for a night away from the kids for my wife's birthday. upon arrival the hotel looked amazing Check in was great too. We went to our room (Trow) to relax before dinner but found there to be a banging noise similar to a ball being bounced this continued for a couple of hours and was giving us both headaches so I went to reception to complain. The loverly receptionist could not explain the noise and did try to move us but to no avail. at dinner in the hotel restraint we noticed a swingdoor into the kitchen that would be directly below our room so after our meal I told the receptionist I thought this could well be the cause of the noise and was told the restaurant closes at 9:30 so should be quiet after that but sadly it wasn't. we got a couple of hours sleep and went home more tired than we had arrived P.s the room could of been cleaner aswell

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear ScotMC1979, Thank you very much for sharing your comments again, we really appreciate your feedback. David

"Lovely 50th birthday"

5
28/05/2018

I booked the vanquish function room for a 50th birthday party. Great communication from rebecca and abbie when booking and sorting the food, very accommodating no matter how many questions I kept going back with. The staff here are some of the best I have seen in years, nothing was too much trouble, they were polite and friendly. The food was lovely everyone agreed we had a set 3 course meal. The room was stunning the views were stunning and it made it such a special day that we won't ever forget. Thank you.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Zoe, I am glad we helped make your family celebration a success. It is always rewarding for the team to get great feedback and it makes their hard work so worth it. Please bear us in mind for any future family celebration as we would be delighted to be your first choice again. Kindest regards David

"Attended a wedding"

5
27/05/2018

Absolutely wonderful . Fabulous hotel , beautiful setting , welcoming staff and great food . We attended a family wedding set outside and it was stunning . The sun was shining, just a beautiful day throughout. Our family room was excellent. Would love to stay again . Thankyou

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Mazzymoo, What wonderful comments indeed, I will make sure they are passed onto the team and we hope to see you again soon. Kindest regards David

"Multiple stays - business"

5
25/05/2018

Great location close to M1 but with a rural setting, lovely terrace for enjoying a post work drink in the sunshine or a gym should you need the extra workout. Always have a great nights sleep, aircon in rooms if needed and lots of pillow I keep meaning to avoid the cooked breakfast for the healthy option but fail every time as the bacon is delicious

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Wycwand, Thank you very much for your kind words of endorsement. As a frequent user of the hotel it is great to see that we seems to get things right time and again and it makes your remark even more relevant and important to us.# See you soon again. Kindest regards David

"Yes this is the one Great however me telling it like it is"

5
24/05/2018

Great location near Motorway but out in the country side but a great view. Check in great staff so good, room so good stunning views out across the hills on one side. The food great and staff in there great Bar was great but they try to be 5 star London Park Lane but they miss it sorry guys. Clean and great all round my advice when they tell you room get very clear instructions on way to the room location. Some building work but nothing to concern you and the guys are so good. 3 days which were so good

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear James, Thank you for your detailed feedback, it is very rewarding to see that our guests rates us so highly. I hope you chose to stay with us again when you are next in the area. Kindest regards David

"Wedding"

5
22/05/2018

We came to Karl and Kirsty Dears wedding The staff was amazing very accommodating The bedroom was large very comfortable Food was beautiful the night before and on the wedding day Highly recommend Aston hall the grounds and the building were beautiful Would definitely stay here again Debbie Glover

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Debbie, Thank you for this wonderfull feedback, it is very pleasing to see that you had a great time at Karl & Kirsty big day. I hope to see you soon again. David

"Two night stay - Business."

5
19/05/2018

Very friendly staff - Happy to help. Very good food! Sophie was very helpful and friendly. Receptionist was very professional and welcoming upon arrival. Would defiantly say again. Online booking system was very easy to use.

"Amazing"

5
13/05/2018

The staff were brilliant and so welcoming. The room was fantastic and an absolute pleasure. We had a lovely weekend break and the hotel was the icing on the cake. The location is so handy but the setting is just lovely. The food was delicious and very good value. We enjoyed every minute. And a personal thanks to the Manager (Gavin?) For making our stay so pleasurable. We will be back

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Michael D, Thank you very much for your kind words and sharing your experience with everyone. I will be sure to pass your comments onto the team. Kindest regards David

"Great value for money"

5
12/05/2018

We visited as two couples - the men playing golf at nearby Lindrick which was fantastic the girls having a little retail therapy at Meadowhall . The hotel looks great and the staff could not be friendlier or more helpful . Rooms we had were large and very clean . Bathrooms are large wet rooms and very good . Bar is reasonably priced . Breakfast was excellent and freshly cooked . Everything pipping hot . It's ideally situated 9 miles from Sheffield £15 in a taxi . I think it warrants more than the 3 stars given . Great value for money and well worth a stay .

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Andy, I am delighted to see that you and a great stay with us, we do work hard to be friendly and professional at the same time. We are indeed very proud of our hotel and it is always rewarding to hear that our guests think it is alos a great place to stay. Hope to see you for your next golf and retail therapy weekend. Kindest regards David

"Missed Star"

5
11/05/2018

My wife and I booked a mid week stay with friends and we chose two standard rooms for two nights. Our friends room was named Featheredge and our room Harley apparently (after cutlery as the hotel is near Sheffield) We were both very pleased with the standard of decor, comfort and cleanliness of each room. All of the staff we came into contact with which includes reception, bar and restaurant were professional and friendly and in my opinion work well as a team. Both my wife and my friends wife are very particular about cleanliness and noticed that cleaning staff are in evidence wiping down hand rails dusting and generally keeping the hotel up to standard . Evening meals were of a good quality, well presented and reasonably priced and served in good time. Breakfast was also very good value well cooked and provides plenty of choice. Breakfast is thankfully cooked to order rather than buffet style which means it is tasty and fresh whether you are an early or late riser. The hotel has a gym with a good selection of equipment including machines and loose weights . The house is situated in easy reach of the M1 and provides plenty of car parking space and as it is within its own extensive grounds afforded a quite nights sleep well away from any traffic noise . A surprise that this hotel is only ranked 3 star . We found the hotel good cloice within easy reach of the Peak District National Park Chatsworth and Hardwick House. Wi fi was free without pesky codes and worked . Service , Sleep quality , Cleanliness all excellent .

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Broaders2014, Thank you for such praises and detailed feedback. It is that kind of comments that make what we do worthwhile. It is all too easy sometimes to criticise but much harder to remember to praise. I hope we do get to see you again in the near future. Kindest regards David

"Very Pleasant "

4
09/05/2018

A very nice hotel in lovely surroundings. Clean and well appointed room. Pleasant bar area with OK food from a limited menu although I believe that the restaurant menu is more extensive. Very nice breakfast. Staff pleasant throughout my stay

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear StephBB1210, Thank you for your positive feedback, indeed we do also have a full restaurant menu for you to choose from, again thank you for praising the attitude of the team and I will be sure to pass this onto the whole team. Kindest regards David

"Perfect service and exceptionally friendly staff"

5
08/05/2018

Recently dropped in for a last minute dinner in the restaurant on Saturday evening, and despite them holding a wedding at the hotel on the same evening, the staff were extremely friendly and helpful. We were shown to a table in the bar where we ordered drinks and then were escorted into dinner. The meal was superb and very good value for the quality of food. Went down nicely with their newly introduced gin cocktails! Olivia in the Restaurant and Natalie in the bar were particularly friendly and helpful, thank you. Definitely plan to return again.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Adele, Thank you for sharing your positive experience and I will be sure to pass those onto the staff members involved. We hope to see you soon again. David

"Excellent Stay and afternoon tea"

4
02/05/2018

Booked this stay after a disappointing stay at another Best Western Hotel the previous week. This stay was absolutely fabulous. A warm welcome at reception greeted us and lovely friendly staff behind the bar and waiting outside. Afternoon Tea was the best i have had - and i do like my afternoon teas! Too much to finish in fact Booked The Tempest Suite in the Darcy House. Very nice room and exactly what we were looking for - the only criticism is its looking a bit tired - Deep purple carpets throughout the stairs and the room were unfortunately looking stained and the silver chais settee was quite marked and scratched. However overall a lovely stay and would return

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear SSP25, We very much appreciate you taking the time to share your experience during your recent stay with us. Our pastry chef will be over the moon about your feedback on the quality of our afternoon tea as it is her hard work that make it that little bit special. I have taken on board your comment about the suite you stayed in and we are currently looking to refresh this area of our accommodation. Kindest regards

"Quite possibly the best midweek stay i've ever had"

5
01/05/2018

Stayed here for one night with work. From the minute we arrived the staff from reception through to the bar were amazing. Genuinely friendly, welcoming and fun. In a stroke of luck we had two of the large bedrooms which were huge with king size bed and couch. Food was amazing too. Thank you everyone:) Awesome job

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Richard, Praises indeed, thank you very much for those very kind words. It does go a long way with the team to hear such comments and help keep everyone motivated to continue delivering great customer service. We hope to see you soon again

"80 th Birthday Party"

5
30/04/2018

Held my mums 80th Birthday Party in the Gondola suite, large spacious room and the staff could not have been more helpful. for reasons beyond everyone's control the reservation had to be cancelled twice but the hotel held the price and went out of their way to hold the event for us, excellent.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Richard H, I am glad to see that we were able to help you with the organising and re-organising of your Mum special birthday, and I look forward to being further help with any future family event you may have. Kindest regards

"Tribute night"

5
24/04/2018

Went to George Michael tribute night here and decided to stay was best decision we made was really nice. Staff were great room was fantastic couldn't fault it thinking of going back July for ABBA night. A+++

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear LeebH9245QX Thank you for taking the time to give this incredibly kind feedback and we will see you soon for MAMA MIA here we go again. Kindest regards

"Amazing Aston"

5
22/04/2018

We visited as a group of couples for a George Michael tribute night and had an amazing time . The food was delicious, the act was fantastic and definitely good value for money . The hotel itself was lovely and clean , our room was very spacious, modern and the bed was really comfortable. The bathroom was a wet room , again spotlessly clean , the only slight negative was the weak water pressure in the shower . We would all definitely stay here again and would recommend it to others .

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Joanne R, I am so glad to see that you and your friend had a great time at our George Michael tribute evening, we have an amazing time running those event as they are so much fun. We strongly believe in offering high standards of service and food while remaining great value for money. We look forward to seeing you all back at Aston for one of our many events. Kindest regards

"Great hotel"

5
17/04/2018

Was only here for one day and one night for a wedding but it was a very nice hotel, the food was excellent so if the everyday guests get that same quality then they are very lucky people. The room was a decent price and had a nice view as well. Would happily use again if in the area.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Glenowal, I am delighted with such kind and positive comments and I look forward to your next visit. Kindest regards

"Five stars all the way."

5
17/04/2018

We booked Aston Hall for my daughters wedding a year in advance, and by virtue of many visits thought we had covered every base regarding arrangements and themes for the wedding weekend. During the build-up some of the party became a little anxious which is to be expected, though we were to be reassured constantly all was under control and every detail would be attended to. Every minute detail was evidently catered for, and from guests arriving on the Friday afternoon until breakfast on Sunday morning the Bride and Groom, family members and indeed all guests remarked upon the wonderful location, professional management and extremely courteous and efficient staff during the course of the weekend. The food was a delight and once again mentioned by a multitude of guests as being first class, from the canapes upon arrival, to the main meal, then evening buffet and Sunday breakfast all items being exceptionally well presented. David ( Hotel Manager ) and Holly ( Wedding Planner ) provided professionalism of the highest order and ensured all ran smoothly over the weekend and every request no matter how minor was attended to accordingly. As father of the bride i would have no hesitation in recommending Aston Hall to future events such as this. We have also eaten there recently and can only speak highly of the food and service...all five stars throughout. Many thanks once again David.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Gary, I am so glad to see that all our efforts made Carla's and Matt wedding day memorable. I was an honour to be a small part of your celebration and all the planning done before hand really helped making it a day to cherish and remember. On behalf of the whole team I thank you again and look forward to seeing you soon. Kindest regards

"Amazing hotel"

5
17/04/2018

We came with a wedding party for the full day and evening, the service, food and rooms were excellent. The bedroom and bathroom were very big and decor to a high standard, we would definitely recommend this hotel

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Rachel S, Thank you very much for your kind comments and endorsement, it means a lot to the team and reward their hard work. Kindest regards

"Great themed night"

5
12/04/2018

Went to a tribute night and stayed b&b. Changed the rooms 3 or 4 times before the stay, nothing was a problem. Greeted by a very friendly lady, who took a picture of our group dressed up. Food very nice, served good and fast. Wine was expensive but expected. The George Michael act was ace and good disco after. The rooms were spacious and the beds were comfy. Wish I'd known it had a bath would have arrived earlier! Breakfast very nice, good choice and the full English was hot.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Rebecca C, Thank you for taking the time to share you experience. I am glad to see that you had a great time at our George Michael Tribute evening and I look forward to seeing you again at Aston Hall for another one of our many great events we have organised for this year. Kindest regards

"Noisy night with no sleep, poor breakfast "

2
08/04/2018

We stayed at Aston for a late Valentine's Day treat, the room was beautiful unfortunately the noise of the wedding that was taking place was unbearable- shouting outside in the early hours and we didn't feel comfortable sitting in the bar as it was rowdy and lots of drunk people. Restaurant food not great and breakfast even worse.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Sarahladyjane, I am sorry to see that you were disappointed with parts of your experience during your stay with us. it is regrettable that you did not enjoy the food at dinner or indeed breakfast as this is something that we should get right and have control over. Unfortunately I can only apologise for the noise that other guests we making during they celebration but it is something very difficult for us to police and although we do ask all our guests to respect each other especially in the residential area of the building, we rely on their own decorum and judgement. Again I am sorry for your disappointment and If you were to give Aston Hall another chance in the future please do not hesitate to contact me directly David Fort

"Husbands retirement party"

5
02/04/2018

I cannot praise the staff enough. From the planning of the party right through to the actual night. Everyone was pleasant, helpful and nothing was too much trouble. The party was great and the room was Lovely. Man thanks

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Shireen, We are so glad to have made your husband retirement party a night to remember and thank you for taking the time to give such positive feedback. I hope you will consider Aston Hall again for any future family events. Kindest regards

"Restaurant food very poor "

3
01/04/2018

We visited the restaurant on our 40th wedding anniversary, in fact we have visited the restaurant many times over the past 10 years and have always enjoyed the food and service. On this last occasion the food was very disappointing I didn't have a starter my husband did of sardines on toast. He said it was ok ish. I ordered sirloin steak £20.which I thought was expensive but it was a special occasion, it had no flavour at all and to be honest was very disappointing . my husband had cajun chicken he felt the same about his meal. In fact he left half of it As previously mentioned we have visited the restaurant many times before and have rarely been disapointed on this occasion we most certainly were. On a posative note the staff are excellent friendly and very efficient, including the bar staff and reception.our waitress was first class It cost us £50. For two main meals and one starter Not a fourtune but it wasent Worth it Sorry won't be returning any time soon.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Judy W, I am disappointed that we did not get it right on your last visit, but it is still encouraging to see that the staff and service was first class. Again I am sorry that you will not be returning anytime soon for what seems to be an isolated incident as you have been using Aston Hall for many years, without any previous issues and have always enjoyed it, and you would have undoubtedly shared your positive experiences too. Kind regards

"Great single stay, lovely room & fantastic value"

5
31/03/2018

I booked a 1-night stay for work in a single room. For the price I was hugely impressed with the quality of my room and the bathroom was brand new with a walk-in shower. Everything I needed was in the room, wardrobe, safe, hairdryer, kettle and hot drinks facility. The small gym was just next door, very clean and the machines fairly new. I was really impressed and had the whole gym to myself for an hour. For the price this is one of the best hotels I've stayed in Chesterfield. Thank you.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Jbrassuk, Thank you very much for your kind comments, it is extremely pleasing to see that you were impressed during your first stay with us. We hope to see you again here at Aston Hall on your future travel. Kindest regards

"Wedding visit"

5
28/03/2018

Enjoyed a 2 night stay at Aston Hall whilst attending a wedding. The rooms were spacious, clean and comfy. Staff extremely friendly, especially the housekeeping ladies who constantly welcomed me as I passed up and down the corridor leading to my room. Breakfast was adequate. Maybe abit more imagination with the choices of continental, bigger pots of tea and a better, less tinny sounding CD player in the breakfast room. The wedding itself was probably one of the best I've been to. Food was amazing. For the wedding breakfast I had goat's cheese crostini followed by Cajun chicken and finally sticky toffee pudding . The portion size was large and all 3 courses tasted delicious. During the evening we were treated to a plentiful hot and cold buffet, again good quality. The function room was large and well decorated whilst the staff continued to be attentive until the early hours of the morning . I would definitely recommend this hotel to anyone considering booking a wedding venue in future.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Shel250, Thank you very much for your kind and positive feedback. I am especially pleased to see that you thought the food provided for your friends big was Amazing and that the staff were attentive and welcoming. Again thank you for the endorsement as a future Wedding venue and I hope we get to see you again soon. Kindest regards

"Hotel Stay"

4
27/03/2018

Had a lovely time at this hotel for my Aunties 80th Birthday. But found the bar wasnt big enough for the amount of people staying at the hotel if there was an event on. Also the breakfast wasnt much to write home about. Set up in all different areas to the restaurant - in corridor and in the bar! Would also be better if it was help yourself and not dished up for you! The evening meal served in the restaurant was beautiful. All of the staff where lovely.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Round666, Thank you for taking the time to share your experience with us at Aston Hall for your auntie 80th. It is great for us to see that the team were "lovely" and that the food served was "beautiful". I do have to agree with you regarding the size of our bar & restaurant being a bit of a challenge when the Hotel is full. Unfortunately the building is over 3 hundred years old and protected, which bring charm and challenges in equal measure but cannot be altered. Kindest regards

"Business but pleasure"

4
23/03/2018

Stayed on business but delighted with the hotel. Room and bathroom were good sizes, and the food in the restaurant was excellent. Breakfast was a bit hit and miss with no-one on hand to explain how you got tea, coffee, etc., but it was very busy with an overnight wedding party.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Lorraine, Thank you for your feedback, I am delighted to see that you overall enjoyed your stay and I will pass your comments onto the kitchen team in regards to the "excellent" food in the restaurant. I would like to apologise about the slightly disappointing experience during breakfast and we will look to improve this in the very near future. Kindest regards

"Excellent"

4
19/03/2018

Had a brilliant night stay here for a wedding. Friendly and helpful staff would stay again. Breakfast wasn't hot but overall good. The heavy snowfall made it a magical place to be. X looking forward to going later in the year

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Pegyg123, I am happy to see that you enjoyed recent stay with us. Please let me apologise if the Breakfast was not as hot as it could have been, but it is nice to hear that at least it was a good quality. I cannot guarantee Snow for your next stay but we look forward to seeing you again soon. Kindest regards

"Great Night"

5
17/03/2018

We held a surprise retirement party in the banqueting suite on Friday evening. Staff were on hand from early morning to help set up the room and were extremely accommodating , nothing was too much trouble. The night was amazing. Great hotel and brilliant staff. Thank you for helping make the night so special.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for the 5 star review and fantastic comments. It seems you had a night to remember and we look forward to seeing you again in the future. regards, Andrew.

"Absolutely incredible!!!"

5
15/03/2018

We are currently staying at the hotel whilst we have work done on our home. This hotel is not a 3* hotel ...this is an amazing establishment with top of the range staff and amazing facilities. It feels like more top of the range 4*/5*. The food is amazing and the beds are the most comfortable i have experienced in a long time. The staff have bent over backeards to accommodate us and make us feel welcome. Everyone is bubbly and friendly and always smiling. The staff make this place and we couldn't thank them enough for everything they did to make us feel welcome amd relaxed. A special thank you to Sarah on reception who only started a few days before we checked in.... an amazing lady who will be a wonderful asset to the team. I have never known such a wondeful amd friendly team of people who honestly couldn't do enough to make our stay as comfortable as possible. Thank you everyone. Claire, Neal and Samuel :-)

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear CGood86, Thank you for taking the time to write such a positive review about your experience with us. I hope your house trouble get sorted soon and we wish you, Neal and Samuel the best for the Easter Period. I will pass your kind comments onto the team. Kindest regards

"Mothers day afternoon tea."

4
12/03/2018

I booked the mother's day afternoon tea with prosecco for my wife, we had a lovely time, it was great value and nice food. Will look forward to booking again next year. Also all mum's were given a little pot flower as a memento which was a nice touch.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Paulandmandy, Thank you very much for your kind review, we are delighted to see that the "mum" had a great time and we look forward to seeing you soon again. Kindest regards

"Perfect Weekend Break"

5
10/03/2018

Stayed for three nights in February. Lovely hotel, spotlessly clean, large spacious room with everything i needed, nice and warm and cosy too. Staff very helpful and friendly, nothing was too much trouble. Will definately stay again.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Jane, Thank you very much for taking the time to share your experience with us last month. I hope we get the chance to see you again soon at Aston Hall. Regards

"Stayed on a loverly snow night"

4
03/03/2018

Modern and spacous rooms, hotel is very close to motorway and 15 minutes from Sheffield town center, staff could not have been more helpful.I have two small issues, first was the dinner served with the room booking was very limited, I just wanted a nice harty meal, I wished I had'nt book with dinner and got dinner seperate the burger looked fantastic. second was the bed in the room - horrible, saggy matteress well pasts its prime so I did't sleep well, overall I would come back to this hotel again but would not stay in the same room

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Jason H, Thank you very much for giving us your honest feedback. Is it great to see such positive comments. You will be glad to know that from earlier this week we have changed the way our dinner inclusive offer works and it does now offer greater flexibility and choices. I look forward to seeing back here soon. Kindest regards David

"Disappointed "

2
01/03/2018

Good Points; - Close proximity to motorway - Efficient reception staff Bad Points; - Shower in bathroom . Why do some hotels try to be all fancy ? This room had a wet room. I would call it a “ dribble room” difficult to get wet in the shower here! - restaurant food . Apparently the meal in the picture is lamb ? Looks disgusting and tasted the same - £16 for the pleasure. Not for me I'm afraid.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Stuart, Thank you for taking the time to give an honest review about your recent stay with us. I am sorry to see that on the whole it was not the greatest experience and for that i am sorry. We will obviously review your comments and try to make improvements where possible. Our head chef has been made aware of your comments and he apologise if you did not enjoy the Lamb Belly dish. Again please accept my apologies and I do hope we get the chance to redeem ourselves if you chose to stay with us again in the future. Kind regards David

"Lovely birthday lunch"

5
25/02/2018

Just had lunch today at Aston Hall restaurant and we were highly pleased. It was for a 60th birthday -6 adults and 2 small children- and we weren't disappointed. Everyone was very welcoming and couldn't do enough for us. The service was top class as was rhe food . We all had the 3 course menu and it was delicious - pleased with the children's menu too. All staff were very discreet and professional . We thoroughly enjoyed it Thankyou so much . We will be back and will recommend to others

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Michael, I am delighted to see that you have enjoyed your lunch with us last Sunday. I will pass your kind comments onto the staff on duty. I hope we do get to see you soon again at Aston Hall. Kindest regards

"Never will we stay here again!"

1
23/02/2018

My family and were frequent visitors of the hotel as my wife is originally from the area. We used to stay with the hotel each time we visited her family (probably four or five times this year). We had noticed over recent month's that the service has gradually deteriorated over time. However, we have always stayed here and it is a stone's throw from my Wife's Mother's house so it was convenient. During our last visit (Christmas) we experienced the worst stay we have ever had at the hotel. This matter, although denting our confidence in the hotel, could have been resolved either during our stay or even shortly after. However, it was not dealt with appropriately and I feel that others should be aware. You will see from my other reviews that I am very fair and not a 'serial complainer'. I do however feel the need to voice my frustration when receiving a lack of service or care. List of issues experienced during our two night stay include: - Upon check in at 7pm (my children's bed times) we arrived at our room to find no cot and no z bed (as booked). Although the lady from reception was extremely apologetic and spent the best part of an hour trying to source them. By this time our children had found their second winds and were awake until after 10pm. - The floor in the room was dirty, which isn't great when you have a baby crawling around. We were too busy worrying about the beds to complain about this and we assumed the mess would be vacuumed in the morning. It was not. The rooms floor remained completely filthy for the entire duration of our stay. - The sheets on my sons z bed were covered in what looked like sick stains. We of course requested these to be changed, which the receptionist sourced for us and my wife put on the Z bed as I erected the cot. - The bath plug did not fit the bath. The receptionist gave us another plug but this was also not a fit. This meant we were unable to bath our children properly during our stay. Showering a baby can be tricky when you aren't used to the water temperature and pressure. - On the first evening we used one of the drinks glasses in the room to give my son some crisps in (from a share bag). Obviously it was greasy afterwards so we left it out to be cleaned or replaced by housekeeping. The following night, when we got back to the room, we found that the glass had simply been turned back over on the tray - Unwashed. - None of the biscuits were replaced on the second day. This is a small point but my 5yr old always looks forward to seeing what biscuits are on the tray during our stays and this is just another thing to add to the list. I'm listing it not to be picky (I wouldn't complain about this had it been the only thing not to happen during our stay) but to provide a complete overview of our visit. - The breakfast on both days was served luke warm (at best). The food has gone completely down hill since the hotel stopped taking cooked food breakfast orders. They now operate a buffet which is badly run, infrequently replenished, and offers little choice to guests. - On the first morning I requested a fried egg (as they don't provide these generally - only scrambled) and was told that one would be bought to the table and that I should be served up the rest of my breakfast and make a start on eating it so that it didn't get cold (colder). The fried egg, albeit a very good one!, arrived after I had eaten everything else on my plate - some 15 minutes later! - I requested a fried egg the following morning and was advised initially, after the waitress went into the kitchen to request one for me, that it wouldn't be possible. I accepted this, although mentioned that I was provided with one the day before. Whilst waiting five minutes for the bacon to be replenished, I was told the chef had misunderstood the original request (Can I have a fried egg please?) and that I could in fact have one. By the time I got the egg my family had already eaten their breakfasts and my daughter wanted out of her high chair. We were under the impression, from the receptionist's comments during the saga upon our arrival, that we were having our first night taken off the bill for all the trouble caused, which we accepted. However, during check-out we were advised that it was only my sons z bed that was being offered as a gesture of good will. Frankly, one of our two nights provided complimentary would be the least I would have expected given the lack of service we received. I requested to speak to a manager at this time (checkout) but was advised that no duty manager was on duty? The same as our first evening when the receptionist was the only person going out of her way to try and help us get settled in. No Duty Manager would certainly explain the issues we experienced, and the general service levels of the hotel, if employees are being left to their own devices. We were then told that we had no choice but to pay the full amount, as nobody could authorise anything (partial refund/refund) for us. We were given an email address for the Duty Manager to voice our issues and were led to believe that a refund would be offered. In this email I listed the issues (as above), what we believed we were being offered (one night refunded), what we were offered (a complimentary z-bed), and advised that if we didn't receive at least one of our nights reimbursed as an acknowledgement of the issues experienced, we would not stay again. I also advised that if I didn't believe our complaint was being taken seriously, that I would leave a review on Trip Advisor. At this time, meeting our request would have been acknowledgment that the hotel had taken the complaint seriously, and had every intension of dealing with it (internally) to give us the confidence to return knowing these things would put right. Despite my request for a partial refund (as what we felt was a fair solution given the issues listed above) David Fort, Duty Manager, had other ideas. Mr Fort emailed me back with a generic apology and offered my family a favourable rate to return. When I responded to advise that this was not how any customer should be treated, never mind regular ones, confirming that we wanted a partial (one night's stay) refund in order to restore some faith, Mr Fort declined this request. At this stage, I forwarded our email chain to Best Western (BW) Head Office twice receiving no response. It appears that BW have no respect for its customers either with not even the courtesy of an acknowledgment. Eventually, some week or so later, David Fort responded to my response to his initial offer email where I had advised that we would certainly never stay with the hotel again and that the only reason I paid the bill was because a duty manager was not available (apparently) assuring that I would not have been paying it if Mr Fort, or another manager, had been there to take my complaint in person upon check-out. This time, Mr Fort offered us a £50.00 refund (approx half a night's stay). Mr Fort advised this was his final offer and to be honest, I had had enough of wasting my valuable time trying to make him see reason. Therefore, I accepted the offer and the money was transferred into our account after a few more days of waiting and chasing. Despite the fact that we have spent literally hundreds of pounds (ourselves) staying at the hotel over the years and my Wife's family often meeting us to dine and for drinks, Mr Fort/BW believed that a £50.00 refund was an acceptable resolution. - Completely short sited Duty Manager - Deteriorating standards (in need of decoration) - Extremely poor customer service (from 90% of staff) - Unclean - Poor food We will be staying at a premier Inn in future.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Leege1982, It is interesting to see you review appear 2 month after your stay and our discussions. I did state from the outset that your email with the threat of a bad review on Tripadvisor if you did not get what you wanted was not the way to go, as I consider this to be nothing more than blackmail. This is not in my eyes the way to start an amicable conversation. As I acknowledge to you during our many communications we did certainly get a few things wrong during your stay and for that I have apologised multiple times and offered you compensations that, may I remind you accepted as being satisfactory. It is also interesting to see that your issues seem to have grown and multiplied since your first communication, no doubt to justify yourself further. Again there is no doubt that we, at time are not perfect and thing will go wrong or breakdown, that is the nature of being human. But on the whole as the reviews on this very site have proved many times over we have a great looking historic property, with great quality individually designed and decorated bedrooms and the food and service is more often than not highlighted as one of our strength. We will always listen to feedback good and bad and use it to improve. But what I will not do is respond to threat or bullying tactics. I do hope you enjoy your stay at the Premier Inn. David Fort

"New year"

4
18/02/2018

Went with family for the new year arrived early and we went and had a drink and a sandwich in the bar staff were helpful the food was great I had a ham sandwich which came with home made chips we had four rooms between us they were all big clean and comfortable they its an old house and some of the rooms are up a lot of stairs there is a lift to most of them ,dinner started at 6 30 pm for a drink and canapé the room looked amazing and the food was fantastic couldn't believe the size of the fillet steak there was a DJ on playing during the meal later there was a singer on doing Motown and Diana Ross covers she was very good I'm sorry but cannot remember her name it was a very good night at one am bacon sandwiches were served I was told they are good but I was in bed by that time ,next morning there was a buffet breakfast which was very good had a really good evening would go back to Aston hall

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Sammy, Thank you very much for such positive comments. I am glad to see that you had a great time at our New Years Eve event and I hope to see you back at Aston Hall for another one of the many events we run throughout the year. Kindest regards

"Quiet break"

3
18/02/2018

Hotel is really nice. Stayed for 1 night to relax with a friend. "double" room was 2 single beds pushed together. Room phone didnt work, so had to walk back to reception for room service. Small things but important all the same.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Gareth, Thank you very much for taking the time to write a review regarding your recent stay with us here at Aston Hall. I happy to see that on the whole it was a positive experience, and I also apologise for the issues you encountered. Kindest regards

"Welcome rest and an idyllic setting"

5
16/02/2018

Only booked due to the location and accessibility, what a pleasant surprise. Stunning building and greeted in a beautifully formal manner so missing these days. EXCEEDINGLY well appointed rooms with unusual (impracticable?) wet room shower / bathroom. An experience not to be repeated but there are other options. Staff lovely and welcoming in the bar and restaurant, pleasant evening snack. Breakfast was an event and suggest you go for a run first to build your appetite. Great produce presented well, perfectly cooked to order and enough for two! Left with a rested sleep and fully recharged for a long drive home... thank you all!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Trevlik, Thank you very much taking the time to give such positive feedback. We are proud to be working in such a unique hotel and to hear from our guests that we are professional and friendly is vindication for all the hard work the team puts in. I hope we get the chance to see you again soon at Aston Hall. Kindest regards

"Overnight stay for a wedding"

5
14/02/2018

Excellent hotel, Wedding function went smoothly and was just perfect for the size of party. Meal and buffet were both good standard and the bar service excellent. Room was great - go for one of the more expensive named rooms they are large and well equipped. Ours had a bath in the room in addition to the en-suite. Breakfast cooked to order and very nice.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Steviebaby, Thank you for taking the time to write such a positive review and give great advice regarding our rooms options. I will pass your commets onto the team. Kindest regards

"Wedding"

5
12/02/2018

Stayed over on Saturday following our friend's wedding. Beautiful Wedding, amazing food and our room was lovely. Thanks very much, Hopefully we will return one day and the hotel will be highly recommended.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Jo R, Thank you very much for taking the time to write this review. I am delighted to see that you had a great time at your Friend big day and I hope to see you back at Aston in the future. Kindest regards

"Better than expected"

4
10/02/2018

Hotel is close to motorway but doesn't feel like a transit hotel. Check in was friendly. Room a good size and clean and well equipped. Bar staff efficient and dining room staff well trained. Food much better than expected. No complaints, would stay there again if passing.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear E B, Thank you for this kind review. I am happy to see that you thought we were better than expected. We look forward to surprising you again in the future. Kind regards

"First class experience"

5
06/02/2018

We needed a venue for a small (20 covers) family occasion so with the help of Tripadvisor we chose Aston Hall. Everything was perfect, the room, the food and service were spot on. Would highly recommend.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Suzie, I am glad to hear that your family event when well and everything was perfect. Thank you for your recommendation and we hope to be able to help you with any specials you may have in the future. Kindest regards

"Small room, big breakfast "

4
31/01/2018

Had a night here on the way to some meetings in the area. Arrived late so didn't use the restaurant or bar. Given a ground room in the red brick outbuilding to the right of the main building, it had a name but forgotten it already! Room facilities all good, very quiet too. Breakfast was really good. Will stay here again.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear CNC-expert Thank you very much for your positive feedback and we look forward to seeing you soon. Kindest regards

"Great Gala Party Night!"

5
21/01/2018

Had a brilliant stay on New Years Eve. Our room was really good with a modern bathroom. We found everything to be of a very high standard. The Gala Night went very well and staff were exceptional and worked non-stop to get the food out as quickly as possible. They were helpful and friendly. We ordered a drinks package and this was on our table when we arrived. All in all a very professional service and the meal was excellent, with large portions provided. The singer was also very good, as was the DJ and there was a great party atmosphere. Well done everyone!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Karen, Thank you very much for your kind comments. We are so happy to see that you thought that the New Years Eve Gala was a success. We have had a lot of positive feedback from that event and it makes all the hard work so worth it. We look forward to seeing you back at Aston Hall in the near future. Kindest regards

"Christmas Party Night"

5
16/01/2018

We attended the Christmas party night on 22nd December with a stay over, we have a fabulous time. Food was delicious, the atmosphere was great and i can't fault the service! The room was beautiful with an amazing view over the gardens. Would 100% recommend to anyone!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Megan, Thank you for taking the time to write your feedback. I will pass your comments onto the team as it through their hard work that we have had such a successful Christmas period. Kindest regards

"Sunday Lunch"

5
15/01/2018

Met up with family and friends for Sunday Lunch. This was our 3rd visit and once again the food and service were superb. We used to frequent a different Best Western hotel but this one is superior. If you're looking for a lovely meal in good surroundings you can't get better. Thanks once again Aston Hall Hotel.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear 58girly, Thank you for taking the time to give this kind feedback. We have always maintained that we are the best kept secret in Sheffield for Sunday lunch, now you have let the cat out of the bag... We look forward to seeing you again soon. Kindest regards

"Christmas party "

5
13/01/2018

I attended a Christmas party here on 22nd December with a few friends. The hotel is stunning! We stayed over night the room was huge and very very clean. The whole service was at a very high standard food was serviced quickly I loved the whole atmosphere. Breakfast in the morning was fab staff knew how to look after their guests and should be very proud of themselves. Most definitely will return!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Jade, Thank you very much for your kind feedback. It is rewarding for the team to get such praises and we hope to see you in the near future for another one of our events. Kindest regards

"The Aston is a good hotel"

4
11/01/2018

Having stayed at The Aston many times I see a great improvement in the service. The rooms are always spotless and good. Last time we stayed it was during the Christmas period 2017. When we arrived I was told there was no breakfast service in the dining room and limited lunch and evening meals. Having explained we had guests coming they immediately changed plans and this and all our meals were catered for in a very professional manner. Nothing was too much trouble. Well done Aston, our stay was great. We will be back again.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Ray, Thank you very much for taking the time to give some positive feedback. I am delighted to see that we were able to help with your requests and make the necessary changes to ensure you had a great experience. We look forward to seeing you back at Aston Hall in the near future. Kindest regards

"Christmas"

5
04/01/2018

On Christmas Eve we spent a lovely time at the Aston hall near Sheffield one of our daughters and her husband joined us for a meal the food was exerlant the place was warm and clean the staff were very helpful and a happy time was had by all next day We as a family of fourteen three of which were children under six years old had a wonderful time on Christmas Day at Aston hall for lunch the food was very very good the staff were wonderful we had a three corse lunch pulse coffee and mince pie for sixty seven pound per head and we only payed for two children over four it was held in the logonder dinning room it was a brilliant day

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear UKmumsy, First and foremost let me wish you and your loved ones a fabulous 2018. I passed your feedback onto the team and we are all, always extremely happy to receive such praises. We do pride ourselves on being friendly and professional while giving great value for money. We hope to see you all back at Aston Hall in the near future. Kindest regards

"Friendly comfortable hotel in a good location"

5
04/01/2018

Very friendly and helpful reception. Large comfortable room and bathroom. Nice view over the grounds of the hotel. We commented on a missing chair, a replacement arrived quickly. Good restaurant - excellent food and service. Aston is a pleasant little village just off the M1, easy to find. Breakfast - the staff, so good at dinner time, seemed rushed and occasionally forgetful, even though the room was not too busy.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear DBR43, Thank you for your positive and kind feedback. I will pass your comments onto the restaurant team and discuss this with them as part of their on-going development. We look forward to seeing you again in the near future. Kindest regards

"Great room but terrible breakfast!"

4
02/01/2018

Lovely hotel, really nice rooms but breakfast was just terrible! queing up for a less than average breakfast was not fun. Not even a great selection. By the time we had made our way to another room the breakfast was cold anyway.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Lynnoconnor33, I am happy to see that on the whole you seemed to have had a great time with us during your recent stay. It is disappointing to see that you did not enjoy your breakfast as much as we would have liked. we will review how we cater for breakfast during busy periods and hopefully make improvements where needed. I wish you and your loved ones the best for 2018. Kind regards David F

"Christmas Party Function"

5
01/01/2018

We attended your Christmas party function last night (22nd December) and just wanted to leave some feedback. The whole evening was simply excellent, friendly staff, very well organised food service with a special mention to the Manager keeping everything on track table by table. The food was also excellent, with attention given to my wife's gluten free diet requirements throughout the service particularly with the chocolate brownie dessert. Thank you for a great night.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Tim, Thank you very much for taking the time to write about your positive experience of our service. It especially pleasing and motivating to hear such comments at a time of the year where the whole team works incredibly hard with such high level of business. I look forward to seeing you in 2018 and please keep an eye out for the many events we have coming up throughout the year. I wish a great 2018. Kindest regards David F

"Noise wedding guests"

3
30/12/2017

We stayed for one night. A pleasant welcome and nice rooms with all the usual amenities. Despite the size of the Hall the hotel seemed quite small, with a small bar and restaurant for only 30ish guests. We had a hearty dinner and retired to bed. We were awoken several times in the night by noise wedding guests going to there room at full volume. This started around midnight and finished at 05.25. Shame this spoiled what was a welcome break.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Carlos Rider, I am delighted to see that you enjoyed the hotel and the service that we provide. It is disappointing to hear that your stay was somewhat spoiled by other guests attending a wedding. Unfortunately although we do ask all our guests to respect other clients and keep disturbance to a minimum, from time to time they can get carried away. I sincerely hope to we do get to see you again at Aston Hall and I hope you have a fantastic 2018. Kindest regards David F

"Billy minns"

5
24/12/2017

Booked this hotel for a night away with my partner, I planned to propose to her during the trip, the hotel provided me with the Jazz room, which was absolutely perfect, there is not one thing I could complain about. Every member of staff I dealt with from the moment I booked to the moment I checked out were amazing, they catered for every thing I needed/requested. The proposal was a success, my fiance loved the room, in fact it was the best room she had ever stayed in, and was astounded with the service we received. I would like to give the majority of the credit to Chloe Wood from the reception, we were in contact from the day I booked and she went above and beyond to make sure the room was perfect for my proposal, and that everything was in place ready for the arrival. She is a credit to Ashton Hall.

"Christmas Saturday lunch for 8"

3
14/12/2017

Very Disappointed with the turkey in the lunch , seemed processed , very thin , lacking in taste .And not cut from a on the day cooked turkey . This would be the reason for not returning next year.Expected much more for the price . The rest of the meal was enjoyable , customer service excellent , nice surroundings and atmosphere

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear RussWood 1955, First and foremost thank you for taking the time to give some constructive feedback. I am happy to see that on the whole this was a very positive experience and the service was excellent. It is however disappointing to hear that you thought the Turkey was not up to standards. I can assure you that it is in no way a "processed" product as we always use full turkey breast roasted on the day and carved a the time of plating and so far this year all the feedback has been extremely positive from a food quality perspective, this being said I will pass your comments onto our kitchen team to make sure they double check their processes. I am again sorry to see that you will not be back next year and wish you all the best for the season greetings. Kind regards David F

"Overnight stay"

3
13/12/2017

Was a lovely old hotel plenty of character breakfast was good, the room was in the old orangey was small the bathroom was so small if you not small you would not fit in. Would like to try again but in the mane part of the hotel

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Ronald W, Thank you for your feedback, indeed a couple of our room could be classed as a little petite but this I think I part of the charm of an old building such as ours. We do indeed have a number of larger room upgrade available, therefore I urge you to discuss it with our staff upon your next booking. Kind regards David F

"Wedding "

5
13/12/2017

Visited the hotel for a family wedding and personally I can't fault the hotel in anyway. We didn't stay the night but had a lovely reception meal. All the staff were very attentive and Jade behind the bar was very helpful.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Stv66, Thank you for your feedback, I am delighted to see that you enjoyed your family wedding day and I will pass your kind comments onto Jade. Kindest regards DavidF

"Good ... but lack of important information"

3
12/12/2017

The Best Western Plus Aston Hall Hotel on the edge of Sheffield which dates from 1772 is a beautifully restored hotel that has retained many of the original features of a splendid buiding set in pleasant garden surrounds. The original Grade 2* listed building still has an original mosaic tiled floor and many original features. The website explains "we have a selection of 52 individually designed bedrooms with complimentary WIFI throughout the hotel". What it does not explain until you have pressed the 'confirm your booking' on the website is that not all floors are accessible by lift. I have problems with coming down stairs ... I can go up them relatively easily but going down is very painful and difficult at the moment, so, before I even saw the warning about lifts, I requested a room on the ground floor. The day of my stay came and I arrived at reception and checked in. My request for 'a room on the ground floor' had been honoured but it was explained that I should take my luggage back out into my car (on a very stormy afternoon) and drive round to the back of the hotel. This I did, and found my room 'on the ground floor' through a card locked security door - it was really ground floor minus one compared to Reception which was on the ground floor on the front of the building. My room was a very spacious, spotlessly clean and well appointed, with a rather splendid en-suite shower room. The room had full air conditioning which soom brought the room up to the temperature I enjoy. Having booked a table for dinner later on, I thought I should investigate how to find the restaurant. I had been told, when I checked, in that it was close to reception, next to the bar ... so I set out to find it. I came out of my room and looked for signs ... there were none. I went to the lift, close to the outside door I had come in through, but even inside the lift, the descriptions of what was on each floor did not mention either 'restaurant' or 'reception'. I returned to my room and telephoned reception ... not an easy task as it rang for ages and then it was answered by a 'voice' which gave me the option of '1. directions to the hotel', or '2. continue holding'. I pressed '2' and eventually it was answered. I asked how and where I should find the restaurant. I was told 'go up the stairs to the next floor'. I explained that I could not find the stairs and that there was no sign pointing to where they might be. I explained I knew where the lift was and was told to take the lift to the first floor, to turn right and go through four doors and then down the staircase to reception. I followed the instructions and came to a rather splendid staircase and struggled down it to eventually find the restaurant. I looked at the menu and retraced my steps to my room. I later decided that the long and confusing path to and from the restaurant with the 'spectacular staircase' was too much for me on a cold, stormy winters night, so I settled for room service. The meal that I ordered was very good, so I decided also to order 'room service' breakfast, both of which added an extra £5 surcharge each ... but I decided it was worth it, given the distance and the complicated route from my room to the restaurant. Had the fact that reception and the restaurant were in a different parts of the building, an extension, not easliy accessible by lift, I would have chosen another hotel for my stay in Sheffield. The lack of such information on the webside where I made my booking was both disappointing and meant that the hotel description was both inacurate and misleading. I hope the Best Western 'group' and the Aston Hall Hotel might see their way to making this access problem more clear on their introductory web pages. My room was excellent as was the food, but I will not be staying again at the Best Western Plus Aston Hall Hotel on the edge of Sheffield.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Wandering Priest, I am glad to see that you enjoyed the quality of the service provided and overall rate the hotel highly. I would like to thank you for constructive comments and we will look to improve the website to make it clearer but in no way were we trying to decisive anyone. The main part of the hotel is a beautiful listed building which does provide us with amazing rooms and character, but it also means that we are no able/allowed to make structural changes to improve some of the access to the higher floors, hence why the extension was build this way many years ago by previous owners. I am sorry to see that you will not choose Aston Hall for your future travels to the area. Kind regards and season greetings David F

"CHRISTMAS PARTY NIGHT"

5
11/12/2017

We all had a fabulous time at the party night on Friday. The evening was a complete success, everyone in our party has said how professional and helpful all the staff were. The service was impeccable, we couldn't have asked for more. Everything went very smoothly, all who stayed over said the rooms were very comfortable and the breakfast was superb. I would appreciate it if you could pass our thanks on to all the staff involved. We would really like to attend again next year, could you let us know when we would be able to provisionally book, preferably for a Saturday night.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Kathm081217, Thank you very much for your kind comments. The team have worked incredibly hard to provide the best service possible this year and so far the feedback has been amazing. We look forward to seeing all of you next year again, but I urge you to have a look at the different events we have coming up throughout 2018 and maybe you will not wait until next Christmas to re-visit Aston Hall. Season Greetings. David F

"Relaxing weekend"

5
03/12/2017

We stayed in Belassis which is a suite in Darcy building. The room is enormous and absolutely stunning with a lantern style roof light to watch the stars as you're laid in bed. The bathroom was beautiful, with a free standing roll topped bath and a shower with led lighting. The bed was gigantic too and really really comfortable. The room had everything you could possibly need, even a dining table and comfy chairs, and we really appreciated the coffee machine in addition to the usual kettle etc. There was a wedding the night we stayed but we heard nothing from our room, it was so peaceful. We enjoyed hearing the church clock chiming (don't worry it doesn't chime through the night). As I mentioned there was a wedding, but all the staff took time for us too and we never had a problem getting a drink at the bar. We ate in the restaurant and again this was a nice relaxing experience. The food and the service were excellent. After a fantastic nights sleep we headed for breakfast which was really good quality and service was excellent. We had chosen to stay that night as there was a Christmas Fayre the next morning which was really big with lots of variety of stalls. It was hectically busy but very well organised. We had an amazing weekend and felt thoroughly relaxed and de-stressed at the end of it. PERFECT!! This was our 4th stay at Aston Hall. We have stayed twice in the newer part, once in the main house and this time in Darcy House. I like that all the rooms are different, Darcy House and the newer rooms are my favourites though. Thank you Aston Hall. We will certainly let see you again!!

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear JDucker, Thank you for your very kind feedback and it is always a pleasure to see that we have manage to delight our guest. We are indeed proud of the individuality of our rooms as it makes us stand out from the crowed. We look forward to your next visit and a quick heads up from me, if you haven't stayed in Tang yet you must try it....it is beautiful. We all wish you a very merry season greetings from us all here at Aston Hall. Kindest regards David

"Christmas Fayre"

4
30/11/2017

Very busy, fortunately staff on hand to help with parking so got a spot straight away. Beautiful Christmas tree outside entrance was a lovely welcome as was the band in the foyer. Lots of stalls in the main function room. Carols playing, mulled wine, hot pulled pork sandwiches and lots more. Santa's grotto for a realistic £1:50 Well organised and great atmosphere! Loved it :)

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear 11Alicat, Thank you for taking the time to write such nice feedback and we look forward to seeing you at some of our future events. Kind regards

"Hells bells"

4
29/11/2017

Couldn't fault this hotel for food quality friendly staff but the premium room I got over £100 a night was right by the local church bells so woken on the our every hour 12 o'clock was the worst of course 3 whole nights of it

Andrew L, Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Markieg190, Thank you very much for your positive feedback. I am delighted to see that you enjoyed all services provided by the hotel. Please accept my apologies for the disturbance by the church bells but unfortunately it is entirely outside of our control. Please do not hesitate to ask for a different room for your next visit. Kind regards

"Fantastic hotel! "

5
26/11/2017

Aston hall is a fantastic place to stay, staff are super friendly and are very helpful, in particular a lady called Chloe on reception. I'm currently feeding my daughter but was staying over without her and they were very obliging when it came to storing items for me in the fridge and freezer! Can't recommend this hotel enough! Also the Christmas fair was fantastic today!

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for the lovely review and 5 star rating, we do have a great team at Aston Hall who do a fantastic job. I'm pleased you enjoyed your stay with us and also the Christmas Fair which was very popular.

"Lovely Hotel"

5
21/11/2017

Stayed for one night with work, I had a lovely spacious room and the food in the restaurant was really nice, with a good choice available. The breakfast was also lovely and the hot food is cooked to order. I would stay here again if in the area

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your lovely review and comments. I'm pleased Aston Hall met with your expectations and we look forward to welcoming you back very soon.

"Very Dissapointed"

2
20/11/2017

Looks great from the outside but is old ok the inside and smells old too... Staff was nice.. and they tried hard to satisfy my participants and me... But lunch was gross and served in the meeting room as buffet... breakfast took way too long... the seminar room was cold and not very inviting... The room however was ok... clean and the bathroom spacious and clean as well... The hotel has a lot of potential but for some reason I feel they aren't fully aware of it... The dinner that was served on one evening was ok... but nothing outstanding... Further it's just bad when your emails aren't being answered and you have to call a million times to get an invoice... So unfortunately I won't be coming back...

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your review and comments whilst disappointing to hear them we will take them on board. Part of the main hotel is from the 17th century but I don't see this as a negative, indeed lots of our guests do appreciate the mix of old and modern, I'm sorry you didn't, I hope you find a hotel that suits your taste when you are next in the area.

"1920's Wedding Day"

5
17/11/2017

We would like to sincerely thank all of the staff at Aston Hall for a wedding day made so special by the service provided by the staff on the day. Too many names to mention but all of our guests made comment on how special the day was as a result of the professional service provided by everyone on the day. A special thank you to Rebecca who provided both a professional and friendly service, her attention to detail is second to none. Tom and Thomas, from managing and executing the days timings to perfection (whilst hosting a tribute night which I have to say did not impact on our wedding day at all) to relaxing friendly lessons on napkin designs while preparing the marquee for the day. If you are looking for a venue with staff who will go above and beyond your expectations then I would highly recommend you speak to the team at Aston Hall. Andrew & Samantha Calton

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Andrew and Samantha, Thank you for your lovely review regarding your recent wedding at Aston Hall. Thank you for mentioning the staff by name as they do read the comments posted and I know it is appreciated. We would love to see you again for any future events that we hold, don't forget our Christmas Fayre this Sunday! Congratulations once again from everyone at Aston Hall.

"Way better than expected"

4
17/11/2017

This was a last minute booking, we were visiting the area and decided at the last minute to stay over. On arrival the car park was full as there was a wedding on so we had to park way round the back and had to walk all the way round the building. We checked in and told our room was in the west wing which meant going up stairs all the way down the corridor down the stairs to the ground floor, basically back to where we had parked our car. The room was modern and large with a large en-suite bathroom, it was spotlessly clean, the light bulb in the bedside lamp wasn't working but that was a minor niggle We decided to go for a drink in the bar and eat in the restaurant, All the staff were friendly and they were busy with a wedding and a private party but they still paid attention to us We did not have breakfast as we left too early I would recommend this hotel

"Wedding"

5
14/11/2017

I recently had the honour of being best man at my friends wedding at this venue. The building it self and the surrounding gardens are well presented. The staff are all very friendly and helpfull, doing everything they could to make the run smoothly. There were a couple of glitchs some but these were dealt with smoothly and quickly and were no fault of the staff on hand . .technical gremlins. Drinks are pretty much priced as you would expect at above average but the selection was of a good standard. The food we had was of a excellent standard, the guys in the kitchen really know there stuff.

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your review and 5 star rating. I'm we pleased we met with your expectations and I'm particularly pleased you thoroughly enjoyed the food during your stay and thank you for mentioning the staff who work extremely hard.

"Lovely wedding"

5
09/11/2017

Came to Aston Hall for the weekend from Northamptonshire for my nieces wedding !! We booked in the afternoon before , and was pleasantly surprised with the hotel and the gardens ! Our room was a good size, and it was very clean and comfortable! Our son booked in the day before the wedding but they were a bit disappointed with their room (a small double) not a problem reception changed rooms for them after a phone call !! We all ate in the restaurant in the evening and no one had any complaints the food was lovely !! Great expectations for the wedding the next day ! The day of the wedding was lovely, the room for the service was very nice and the wedding venue set out very nice ! The food was lovely again no complaints, the staff coped very well and seemed friendly ! Breakfast was a nice time with the family meeting to reflect on a lovely day !! All in all a very pleasant stay in this hotel , it might be part of a chai but it remains very individual !! Being stonemasons and used to restoring old properties , this one is in very good taste.

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your lovely review. I'm pleased you were satisfied with your accommodation and other aspects of Aston Hall. We do have an amazing kitchen brigade who work extremely hard to exceed all of our guests expectations and I'm pleased you recognised this. Whilst we are a member of Best Western we are privately owned and operated and the hotel is continually being invested into, this time next year we will have a brand new contemporary function suite which will replace the existing marquee, perhaps you will return to see this in 2018!

"Overnight for a wedding "

4
07/11/2017

Sorry can't remember what room we were in but it was lovely. Bathroom fabulous! Staff were lovely and we had a great time at the wedding and the breakfast was great. Would recommend staying here and would stay again.

Andrew L, Guest Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your review and we look forward to welcoming you again in the near future.

"Over night stay"

5
06/11/2017

Stayed here Saturday night. We stayed in the tempest suite. Wow what a fantastic room. The room was huge with a massive bed a large double shower and a great big bath. Breakfast was ok. Our waiter brought out the wrong drinks twice and two racks of toast which we didn't ask for but all was good. Would defiantly recommend

Andrew L, Guest Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your review and recommendation, I'm pleased the had the Wow factor with the Tempest Suite, a lot of our guests do love these rooms. Hopefully you will return to Aston Hall perhaps staying in one of our other superior rooms which are also very uniquely styled.

"One of the best hotels I've ever stayed at"

5
31/10/2017

The hotel looks like a country manor from the outside and is surrounded by picturesque gardens. It's no less elegant on the inside, the rooms are absolutely huge and are very tastefully decorated. The complimentaries you get are top class too, shampoo, conditioner, body lotion, shower gel, tea, coffee and biscuits. None of which are the typical cheap stuff that some hotels provide.

Andrew L, Guest Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Dear Yorkshire_Ry, Thank you for your glowing 5 star review, I'm pleased you recognised the beauty and uniqueness of Aston Hall and we look forward to welcoming you back very soon.

"Enjoyable Overnight Stay"

5
16/10/2017

Stayed at Aston Hall after attending a wedding, from booking in to leaving it was a pleasant experience, room was spacious and nicely decorated, staff were friendly and helpful. We had a lovely evening , bar prices as you would expect higher than pub prices. Good Breakfast with plenty of choice. Wouldn't hesitate to stay again

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your 5 star rating and comments regarding your recent stay at Aston Hall. I'm please we met with your expectations and hopefully we will see you return in the near future.

"Spacious Rooms, all the amenities, solid food."

4
12/10/2017

We stayed at the Aston Hall Hotel as part of a wedding. We only got to spend a little amount of time in the room, but we were able to experience enough to know we want to go back. Location - GREAT location off of the M1. Just enough into the charming village to be quiet, but just two turns off of the exit. Hotel - Charming original building, bursting with window seats, a grand staircase and smaller rooms off of the ground floor. The hotel has been expanded, however, making for a bit of a confusing floorplan, and a bit of a maze to some of the rooms. Once you know the way, however, it is easy, and we loved walking through the hotel and past the luxury rooms - all of which have names. The grounds are lovely as well and already turning autumn colours, which made it magical. The Room - We stayed in an executive room, which was the next price up from the lowest price - we were only sleeping there, so there was no need for anything else. Well I was pleasantly surprised at the size of our room! Of course, I was reminded that this is a Best Western, so the amenities and appointment of the bed are to American standards, which means an American King-sized bed, a hair dryer, iron and ironing board, safe, all as standard, in a good sized room with an abundance of wardrobe and drawer space. Of course, there were tea and coffee facilities in the room as well. Breakfast was included with the price but we had to leave early (Breakfast started at 6:30am) so we couldn't stay. Oh! And whilst not the most amazing bed I've experienced - it was still fabulously comfortable! First time in a while I didn't wake up with back or neck pain! The bathroom was immaculate and well appointed, including a towel heater and a bathmat that was clean and folded on a shelf, so that you could place it yourself, when needed. I struggled a bit with the shampoo and body wash, in getting it open but it was fine. The only two comments I have are that the lighting needs to be a bit better, and there should be some sort of extra lighting around the mirror at the sink. The Wedding - Lovely set up overall - Most of the decorations were set up by the family, but the set up of the table and chair covers in the tent and the ceremony room were fine. However, my recommendation is...please iron the table covers. They ruined a few shots, as it made it look messy. a quick steam in place will do wonders. As we moved to the bar after the ceremony, we were offered a punch or a beer. The punch was delicious. Once the photos were taken we were able to move in to the tent and I can't fault the staff - they did very well with food, drink and working the event itself. They were attentive and invisible at the same time - the perfect combination! I do wish they had a bit more choice of spirits at the bar, so that I didn't have to go to the main bar. But, hey...I was able to charge the drinks to my room, so that sat fine with me! All in all - A definite "RECOMMEND"!

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your detailed review and rating. It's nice to know that you recognised a lot of the features of Aston Hall that make it such a special and unique hotel. It's a shame you couldn't spend more time in your room but I do hope you return so you can enjoy a more relaxing stay.

"Sunday Lunch."

5
10/10/2017

Had a wonderful Sunday Lunch here 8/10/17 family get together. This was our first visit but definitely wont be our last. The service and food were 1st class, staff were friendly efficient and professional. Will most definitely be recommending the hotel.

Andrew L, Public Relations Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you so much for your wonderful review of Aston Hall hotel, I'm pleased you had a fabulous Sunday lunch and we look forward to welcoming you back in the near future.

"Great hotel just off the M1"

4
07/10/2017

Recently stopped here for work for 3 nights. My room was in the original part of the hotel and the room was massive. Staff very friendly, and the bar food was excellent. When working away I like to get out but there is nothing of note in walking distance so bear that in mind

Andrew L, Front Office Manager at Best Western Plus Aston Hall Hotel, responded to this review
Thank you for your review, I'm pleased you found the staff friendly and the food excellent. We look forward to welcoming you again in the future.

"Wonderful place!"

5
04/10/2017

My husband and I celebrated our marriage here on Friday 29th September and loved every second! The whole team made our day run smoothly and couldn't do enough for us. Dave, the duty manager thought of everything and was always on hand to offer support and little finishing touches. His introduction of us as husband and wife and master of ceremonies role was brilliant. The food was beautiful and it was commented on by most guests as being the best food they had eaten at a wedding. The evening buffet (hot roast pork sandwiches and roast potatoes) was delicious. The penthouse suite was lovely for our evening stay and breakfast the next morning was plentiful and tasty. I only wish we could do it all over again!! Thank you for making our special day the most amazing, memorable day.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Natalie M Thank you for leaving your 5* review on TA I am pleased to hear that both you & Jonny had an Amazing & memorable day. It's great news too hear that your guests also enjoyed themselves as they are an essential part of the day. The Chef & his team work hard on the quality of the food that is presented so its wonderful too hear that their hard work pays off. I hope to say all all at Aston Hall again very soon Kind regards Dave R General Manager

"Weddings take precedence over hotel guests"

2
03/10/2017

My husband had booked us into a superior room for an overnight treat and as this was by no means cheap I was really looking forward to our stay. Unfortunately, this did not live up to expectation. On initially entering the room I was quite delighted, a huge room with quality furnishings and lots of characterful, sash windows however, on closer inspection really not up to standard. There was an abundance of flies in the room climbing all over the windows with a number of dead ones adorning the net/voile curtains, the kettle had not been emptied, there were no bedside lamps, the divan bed-base had no valance sheet and one of the voile panels was hanging off the curtain rail. For such a large room the en-suite was quite small hence there was no bath, there was the beginnings of mould on the shower grouting and the toilet seat was broken! On the positive side, the shower worked well as did the room amenities. We had lunch in the bar which was actually very enjoyable as was the evening meal taken in the restaurant however, breakfast was a bit of a joke, we were unable to be seated in the restaurant as there were no tables available, (there were vacant tables but they had not been cleaned/cleared) so we were shown to another room, down a corridor and through reception. As this is a buffet type breakfast we then had to return to the restaurant and carry our food from the main restaurant through reception, bypassing guests who were grouped in the reception area. The breakfast ingredients looked to be of a good quality but unfortunately, they were all cold and therefore inedible, apart from the beans! My husband had requested a couple of freshly fried eggs as the examples on the buffet looked well past their best, when the eggs arrived at our table they were stone cold, replacement eggs were requested and 15 minutes later we were still waiting for them! On checking out we were asked about our stay and the receptionist could not have been more apologetic, a discount on breakfast was taken from the bill but this was not a substantial amount and the overall bill did not justify or reflect the overall quality or enjoyment of our stay. I must commend the housekeeping staff on their manners and politeness as all housekeeping staff that we encountered during our stay, took the time to greet us and interact in a pleasant and cheerful manner, shame that the same cannot be said of the other hotel staff. Overall this was a very disappointing stay and I think it was quite obvious that the wedding guests were certainly taking precedence over the hotel guests.

Andrew L, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi LadyDon Thank you for taking your time to leave a review. I am sorry that it seemed to be the 'Good, Bad & Ugly' ! I have shown the review to the Housekeeper who will take it up further with her team - Apologise's for the standard that you experienced which l have to say is not the norm. I have viewed the Suite for myself today and have instructed the Maintenance team to re-grout the shower area and change the seat. We have recently changed to the Buffet Style breakfast with mixed reactions but l will speak to the Breakfast Supervisor to try and make sure that all wedding guests are separate to our other Hotel Guests. We do not treat other Hotel Guests differently to Wedding Guests and its disappointing to hear to the contrary that its how it seems - I again apologise, if this how you left feeling. Thank you again for bringing these issues to my attention Kind regards Dave R General Manager

"Wonderful Hotel in a beautiful setting"

4
02/10/2017

We stayed at the hotel overnight while visiting friends. It was really lovely hotel even though we stayed in the annexe but this had recently been refurbished and was very modern and very clean. The staff were very welcoming and helpful. We would stay again but try to stay in the main hotel.

"Sir Robin of Locksley Gin evening"

3
30/09/2017

Really enjoyable night. Had a really informative session by the guy from Sir Robin of Locksley and got to try their gin in different ways - I actually learned something while getting nicely sozzled. The evening was slightly let down by the food taking an absolute age to be served and the room itself being uncomfortably cold for large parts of the evening.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Craig S Thank you for leaving your review from the Gin Evening Could you please contact me with the number of guests that were in your party, the name of your reservation and which table you were sat at so that l can investigate your complaint. Look forward to hearing from you soon Kind regards Dave R General Manager

"Wedding Day"

5
29/09/2017

My daughters wedding day from start to finish absolute perfection. The manager and all his staff couldn't do enough for us. The manager made everything run to perfection the room was set out perfect. The meal was beautiful 3 course and cooked perfect the beef was gorgeous. We stayed the night in a very nice comfortable room and had breakfast at the hotel which was very nice.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi chasweb Thank you for leaving your 5* review after your daughters wedding. I am pleased too hear that all of the team helped to turn the Wedding Breakfast into the perfect day for the happy couple and that all Spanish guests got to sample a Traditional British wedding - including the Sunny weather !!!! We look forward to welcoming you back to Aston Hall very soon Kind regards Dave R General Manager

"Perfect day"

5
26/09/2017

We came to Aston Hall for our nephews wedding reception. All the staff were very welcoming and very friendly. The bar staff did an amazing job too. The food was delicious. We stayed over and the room was immaculate and very spacious. We would highly recommend to friends and family.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi janenmat Thank you for leaving a 5* review I am pleased that you enjoyed all aspects to your nephews wedding - especially appreciating the Bar staff who do work hard. It's great news that our guests have the confidence to recommend us to their family & friends I hope to see you soon back at Aston Hall Kind regards Dave R General Manager

"Lovely hotel"

4
25/09/2017

We stayed here for one night for a friends wedding. I was very impressed with the hotel in general. The reception staff were very helpful and courteous. The room was excellent, spotlessly clean and larger than the average hotel room. A super shower with endless hot water and a very comfortable bed. The only disappointment was the breakfast, although there was plenty on offer it seemed quite disorganised and the waiter got quite cross if anyone did anything for themselves, e.g. got some coffee or tried to serve themselves hot food. However all in all it was a good hotel.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Charlotte0501 Many Thanks for leaving a lovely review on Aston Hall after your recent stay with us when you attended a friends wedding. We have been trialling the Buffet Style Breakfast - with mixed response l have to say, however, l will inform all the serving team to be more helpful when guest's do help themselves or need anything else. We hope to see you back at Aston Hall in the future Kind regards Dave R General Manager

"Birthday Celebration Afternoon Tea"

5
22/09/2017

I booked an afternoon tea for my Aunties 92nd birthday at a cost of £12.95 pp, 6 of us attended and from arrival to departure everyone & everything was great. Earlier in the day I brought in table decorations and a member of staff kindly offered to dress the table for me. We were served in the dining room with 2 afternoon tea stands which held an assortment of finger sandwiches, 2 scones (fruit & plain) each with a choice of butter, jam & cream, mini Eaton mess in a glass & mini chocolate cake, carrot cake & truffles, it was well presented and was very yummy. We were offered a choice of tea or filter coffee and this was replenished as required. I had forgotten to ask for vegetarian sandwiches for one guest but this was remedied quickly and without fuss by the staff. We were unable to eat all the sweet items and staff kindly wrapped them for us to take home. It was a lovely afternoon in lovely surroundings and would highly recommended. Sorry I did not obtain your names but many thanks to the chef and staff working on Wednesday 20th September.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi dawnieb90 Thank you for your great 5* review I could not have described our Afternoon Tea in any better way or form - maybe you could become a 'blogger' !! Jo-jo & Toni (our pastry chef's) spend a lot of time devising our Afternoon Tea's from content to delivery so its great news that their hard work is appreciated by our guests. We have just employed a new Restaurant Manager (Tom) who is focused on 'Customer Service & Standards' in our Restaurant and again, its pleasing too hear that he has already made in-roads to his quest. We all hope we can welcome you back in the near future whether it is for another Afternoon Tea or Lunch/Dinner Kind regards Dave R General Manager

"Lovely stay"

5
22/09/2017

We had a fab stay, the hotel location was good and easy to find. The staff were all helpful and efficient, at the same time as being friendly and welcoming! Would definitely go back and happily recommend it!

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Mandy C Thank you for leaving your 5* review I am delighted to hear that you had a lovely stay with us and the staff looked after you but most pleasing is too hear is that you would definitely come back to visit us We look forward to seeing you soon when you next return Kind regards Dave R General Manager

"Very comfortable hotel"

5
22/09/2017

Stayed at this hotel for one night - wish it were longer. Hotel looks impressive as I parked in the good sized car park. Helpful reception staff got me signed in quickly and organised some food from room service as I had arrived far too late for a meal in the restaurant. Room was comfy with everything I needed for a comfortable stay. Breakfast was good and quickly served. Can recommend this hotel.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi davidcmccarthy Thank you for leaving your 5* review I am pleased to hear that we ticked all your boxes when you recently stayed at Aston Hall. It is our intention to make every guest feel at home and relaxed when they visit us. We look forward to seeing you again very soon Kind regards Dave R General Manager

"Great location, service average"

3
14/09/2017

Lovely location, beautiful hotel, Good food. The service of some of the waiting staff let it down though. Their heart didnt seem in it for some of them, some of the waitresses seem distracted and spaced out. On the first night I asked if I could have desert brought to my room and checked whether it was suitable as I'd be going our for a while beforehand. They said the mint brownie was fine. After my walk, 45 mins later, it wasn't at my room. I queried and then they brought it (it had ice cream). Not a big deal but some of the restaurant seemed half-hearted. My bill was wrong and the lady said she'd correct it. I assumed this meant her coming back with the right bill for me to sign. I sat for 5 minutes to realise this wasn't the case and the bill would be adjusted for me to pay when I checked out. On checking out the next day the bill wasn't corrected. Great venue -though my double bed was two singles pushed together one of which was very saggy-but not feeling it from some of the staff!

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi smcnee10 Thank you for your review I am concerned that the service from some of the Restaurant Team was not what l would have expected. We have just employed a new Restaurant Manager who is tasked with improving all standards of service in Bar & Restaurant so l will raise mine & your concerns on this issue. I hope when you return, the service will be as good as the Hotel & Location Thank you again for bringing these issues to my attention Kind regards Dave R General Manager

"Great stay"

4
13/09/2017

Attended a wedding here recently. My first disappointment was the late check in (3pm) And the wedding was at 3. Told later that I could have had an early check in at 12pm for an extra £20! Having said that I stayed in a beautiful room That was spptlessly clean. Food at the reception was very good. As was breakfast next morning. All the staff very pleasant. Only other disappointment was not many bar staff on at the reception so always a wait to be served. All together a wonderful stay in a beautiful hall.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi nttm_guy Thank you for leaving your review I am pleased that you had a great stay here at Aston Hall but which was marred by the early check-in mix up & the lack of Bar Staff. Most of our Industry have a 14.00 - 15.00 check-in time to allow the previous nights guest to leave at 11.00 and have the Housekeeping team to turn around all the rooms. As you said in your review, you stayed in a beautifully, spotlessly clean room which the team do a great job in preparing. I have spoken with my Operations Manager to address the lack of bar staff on duty. Thank you again for your review and we look forward to seeing you back soon Kind regards Dave R General Manager

"Wedding amazing, hotel could do better"

3
11/09/2017

We stayed at the hotel on Sunday for our friends wedding. We arrived early for our hair and make up session. We asked at reception if we could check in early however because we had not arranged an early check in, we were told we could not check in until 3pm. Fair enough however the delay very of this policy could have been said with a little bit more friendliness and An understanding of the situation. The two ladies on reception were very stern, unfriendly and short of being very rude. No smiles and there was no way they were going to try and accommodate us. We checked with them around 1.30 to see if any rooms were available to be told with a huff and a puff, Check in is at 3 !!!. I appreciate weddings aw a busy time for any hotel but they didn't seem to have a plan B to help customers who were struggling in each other's rooms to get changed. Luckily some of our party had stayed the night before and we could use their rooms. With the wedding at 3, check in not availbke till 3, is not ideal. Lovely rooms, lovely venue, food was lovely at the reception, breakfast this morning not so good. The reception staff let the hotel down, the majority of our party commented on the poor service and unfriendliness of these two women. However big thumbs up to Diane who was on reception on the evening shift. Smiley, friendly and very helpful

"Amazing rooms and beds are a dream!"

5
09/09/2017

Really lovely hotel with beautiful rooms. Stayed over 1 night due to the wedding celebrations. We have really enjoyed it apart from the breakfast which is really poor. It looks like a buffet but it's staff who controls food and if you want some more of what you already had they say they don't do second takes. What? I paid for breakfast buffet!! All staff very miserable with one exception 'cleaners'...friendly and always smiling every time you walk past!. Other than that it is a beautiful hotel especially for a wedding.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Megan1831 Thank you for leaving your review I am pleased to hear that you enjoyed your time here apart from the breakfast. We have trialled the Buffet Breakfast for about 4 weeks now and we have had mixed reaction to it - some good and like yours, some poor ! I apologise if we did not live up to your expectations ! However we are reviewing all procedures to see where we can improve and give our guests a satisfactory experience - Thank you for bringing these issues to my attention I hope we can expect you back if you are attending another wedding in the future Kind regards Dave R General Manager

"Amazing wedding "

4
08/09/2017

Thank you for a lovely stay. We were wedding guests and thoroughly enjoyed ourselfs. When we arrived for canapes and drinks we were greeted by red carpet and I think the guy was called dave sorry might be wrong but either way he was lovely went above and beyond to help all wedding guests. Everything just looked beautiful. The room was massive we stayed in tang I think that's what it was called. Loved the big bed and the bath and shower were to die for. We didn't have towels for my little boy but told them and within 10mins more had been put into the room. We couldn't hear anyone shouting even as the wedding continued. Rooms are hot but fans are provided and that was enough. 100 percent recommend. Thank you to everyone. Oh and breakfast was really nice aswell big tables so we could all sit together. Few minor issues we didn't have any sugar in the room. Also was waiting a long time in between courses for the wedding. Also maybe get some microphones for speeches as couldn't hear them very well and we was next to top table. Like I said minor issues or more constructive criticism. Thank you again what a perfect weekend. Your all amazing

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Antoniakennedy Thank you for your great review I am very pleased to hear to your thoroughly enjoyed the wedding & stay at Aston Hall, (I have to admit Tang is my favourite room !) It pleasing to hear that you did manage to have a peaceful night sleep even when there are weddings going on around you. With the wedding breakfast, we do try to speed up the service but we want guest's to have a relaxing meal without feeling rushed and l will look at the times in future. All bridal parties do have an option of a microphone but a lot of the speakers refrain from using them as they sometimes feel uncomfortable ! again, l will monitor this more carefully for future weddings. Thank you for your positive criticism which l will take on board. Thank you again for your great review and we all look forward to seeing you again Kind regards Dave R General Manager

"THANK YOU TO ALL FOR AN AMAZING WEDDING"

5
29/08/2017

This hotel is top class from The moment to walking in the door to leaving after they put on an amazing wedding for my daughter and son in law the rooms the food the wedding coordinator the staff fantastic such a beautiful venue and even though there was another wedding taking place it felt like our wedding was the only one there. Please take a look at this venue for your special days not just for weddings but for anything you wish to be "perfect" thank you to everyone at Aston hall and for the memories that you made amazing

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Jodif1229 Thank you very much for your superb review I am highly delighted if this is the impression my guests receive when they visit Aston Hall Hotel, either through meeting friends having a meal or as in your case, attending your daughters & son-in-laws special Wedding Day. As a team, we do work hard and to get the positive feedback like yours, makes it all the more worth while ! I would like to use your review as a Testimonial for the Hotel if you do not mind ! I hope to see you again very soon and Thank you again Kind regards Dave R General Manager

"The Amazing Wedding of our Besties Joy & David Hallam 17/8/17"

4
21/08/2017

The hotel staff were very accommodating by letting us dress up the Marquee the day before the wedding. Our friends - the Bride & Groom booked the Bridal Suite the evening before (and the evening of the wedding!!) so i was blessed to be able to share some time with the bride in the room helping her dress, calm her nerves etc up to the point she was ready to walk down the isle. (The boys had been banned since lunch time). Everything went like a dream and the hotel manager 'David' was an excellent pre wedding advisor to both parties and his skills as Maitre D and made sure that everything was in place and it all went smooth -5* service. The Grounds for the outside wedding at the bandstand was so beautiful and as the sun shone, beautiful memories were made. The only reason I have marked down is because the Bridal suite windows were so difficult to open and the room was so hot. Our makeup was sliding off our faces! We got help to open them but they wouldn't stay open unless we wedged something in them. As this is a bridal suite it is important that the temperature is controlled to it best for the big day. (the fan supplied was not enough. Please consider air conditioning for summer days/nights). My husband & I booked a standard room to stay over on the evening of the wedding, it was lovely and comfortable, but again was so warm when we checked in at 3pm. We closed the curtains and left the fan supplied on. When we settled into the room that evening it was still too hot. We couldn't open the window (again) and spent a very uncomfortable evening in the room. (Can I add that the day was only 21 degrees max here) Breakfast was excellent. Just what you need after an evening of celebrations, fun and laughter. Congratulations Joy King & David Hallam - Now Mr & Mrs Hallam somewhere in Italy.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Janet and Chris L Thank you for your great review I am very pleased to hear that both you & Chris had a great time here at Joy & David's wedding and well done to Chris for his input to their big day - escorting Joy down the aisle, his speech and many other tasks that he followed impeccably from the many lists !!! Thank you also for helping to to keep the Bride very relaxed & calm - your 'lacing up' was excellent. With the recent weather that we were having, unfortunately it was a very hot day and we are very restricted to what we can do with a Grade 2 building, so we will struggle to get an Air conditioner unit into any of our main house bedrooms !! I am and i am sure you are, both envious of their Honeymoon in Glorious Italy !! Kind regards Dave R General Manager

"Lots of things to recommend this hotel but some negatives"

4
21/08/2017

Stayed for one night as we were attending a family event at the hotel. Arrived at 2.50 p.m. after a long drive. Told check-in was 3.00 p.m. Receptionist went on to complain how busy they had been that morning. When I said I wanted to check-in she made a phone call and we were allowed to check-in. We were delighted with our room. It was just fabulous- really large with glorious views over the open countryside, spacious comfortable bed. The downside was that it was up 2 flights of stairs ( there didn't seem to be a lift). So this might be worth checking if you find stairs difficult and can't carry your case upstairs (we were given no offer of assistance). Breakfast staff were busy with the previous night's wedding party when we went to the breakfast room in the morning. We appeared to be invisible to them for quite a while. When we managed to get some attention breakfast was ample and well cooked. The decor of the hotel is gorgeous both inside and out. The staff and food at the function we attended were fine. Easy to get to from the motorway. Overall I would recommend this hotel. Maybe they need to increase staffing levels at busy times.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi HB2981 Thank you for your mixed review May l apologise for the mixed reactions that you received from the team ! I will be speaking with my Ops Manager to increase the staffing at peak times - sometimes its very hard to judge staff levels especially at breakfast times, as sometimes - all guests come down at the last minute - then there is a crazy hour and other times guests come down in nice little pockets so it makes service a lot smoother ! I Thank you for still recommending Aston Hall and look forward to seeing you again Kind regards Dave R General Manager

"Wedding Visit"

4
21/08/2017

We stayed at the venue last night for a wedding . The venue is beautiful from the outside and I was greeted with a nice welcome and promptly served . The room was nicely decorated and had two fans which was a nice touch if you were sharing . The conference room was set up well with tables and a good selection of food. We had a lovely Buffet and a big roast the food was lovely and the staff were prompt behind the bar. Beautiful wedding setting.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Joanna W Thank you for your kind review I am pleased to hear that you had an enjoyable time here at Aston Hall while attending a wedding. All your comments are very much appreciated that helps us to move on in a positive manner. I hope we see you again in the future Kind regards Dave R General Manager

"Weekend break in a lovely hotel"

5
17/08/2017

We stayed for 2 nights to recharge our batteries and to chill out as in the middle of a house move. The room we stayed in was huge with a lovely en- suite bathroom with a separate bath.There was everything you needed in this suite.The room was very clean and the maid cleaned our room every morning even though we were only staying for 2 nights. After a long journey we had a bar meal which I couldn't fault. I have to thank the manager and his staff for their great customer service as the hotel was very busy as it had 2 Weddings on the Friday and 2 on the Saturday but they were all calm and curtious throughout our stay. I would also like to thank Ali our breakfast waiter as nothing was too much trouble for him. A few places worth a visit by car are Tickhill and their are some lovely Historic Houses wth lovely gardens if your interested. We have returned home fully recharged thanks to our stay in a lovely hotel.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi alderson866 Thank you for your 5* review I am very pleased too hear that you were able to 'recharge your batteries' while you are in the middle of moving home and that all the team here looked after you very well - especially Ali. I hope that when you are next back in the area that you call in on us again Kind regards Dave R General Manager

"Wedding venue,short stay"

4
15/08/2017

Stayed here for 3 nights for a wedding, the rooms were more than adequate for 2 adults. The staff were all great and professional and the wedding was well organization was very good. Evening food was supposed to be bar meals but was above the standard of so me restaurants. Only down point was the bar area was small if there was a lot of people there but staff managed 2 weddings well, no hesitation in recommending Aston Hall for a wedding or a short break

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi ajm9992015 Thank you for your great review I am pleased that you all had a great time down here in England - your party certainly added colour & style to the Hotel with your traditional Scottish attire. The bar area is quite small but that can add a certain atmosphere when we do have the 2 weddings going on at the same time. I hope you had a pleasant journey back home to Scotland Kind regards Dave R General Manager

"Wedding "

4
14/08/2017

The room was very nice ,spacious and clean . Very good facilities and a nice bathroom with a good shower. Staff were all nice and friendly. And the breakfast was very nice. The location is good to the M1 . There is ample parking and the grounds are very nice.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Lee C Many Thanks for leaving a positive review I am very happy to hear all the good remarks and everything was to your liking I hope that we see you again at Aston Hall soon Kind regards Dave R General Manager

"Nice hotel - Details need attention"

3
13/08/2017

Stayed 4 days while attending a local event. The hotel is beautifully situated, very clean and with friendly, courteous staff. We dined one night and were directed to the bar to have a drink and view the menu. The drinks came, the menus didn't. The single bar man was taking orders for bar food and having to physically take them through to the restaurant resulting in queues for drinks in the bar. Other people there were complaining about the time between receiving menus and having someone take their orders. At one time during the meal the bar man and the restaurant manager were both serving at tables despite their being plenty of restaurant staff so something is wrong with the training and organisation. At breakfast none of the tables had teaspoons. We asked for marmalade with our toast but it never came though other tables had some. Having said all that the food for both dinner and breakfast was beautifully cooked when it arrived. We informed reception that we had a bulb out but it didn't get replaced. Details that really should be easy to sort out but would we stay again - definitely.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi davidg Thank you for your review May l apologise for the poor service that you received while staying at Aston Hall - l have brought all these issues to the Operation Managers attention to address. We have just appointed a New Restaurant Manager who will also have your feedback to start implementing more Coaching & Training in his new role. I hope in the future that the service & standards will be what all our guests expect and that we can be proud of. Thank you for bringing these matters to my attention and l look forward to your next visit being what we would both expect the service to be Kind regards Dave R General Manager

"Wedding"

4
06/08/2017

Was at the venue for a wedding. Staff pleasant. Food was nice n hot. Drinks little expensive though £6.90 go glass wine. Jeez can get bottle for that. Buffet at night was really nice n well replenished. Lovely family day. All in all fab day n nice venue.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi waterhouse_d Thank you for your review I am very happy to hear that you had a fab day at the wedding here at Aston Hall - Thank you again for all the positives that you have left about the staff,food & venue. I hope that we will see you soon - maybe at another event Kind regards Dave R General Manager

"Amazing, fantastic staff, rooms, food, Highly recommend."

5
06/08/2017

Had our wedding at Aston Hall and stayed the night prior and night of wedding. The staff were absolutely amazing, couldn't do more to help. The food is superb and the rooms are very spacious and spotlessly clean. Would highly recommend as both a wedding venue or just a night away. Thankyou Aston Hall x

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Woodsettgirl Thank you for your kind words in your review I am pleased that you all had a great time at Aston Hall for your wedding, it was our pleasure & honour. I hope you all have an amazing life together and the future is bright & wonderful Kind regards Dave R General Manager

"Most romantic wedding venue in a humble city "

5
05/08/2017

We came here for a wedding, it was a fantastic venue for wedding, staff services were executed politely and efficiently. Thank you for the management on my family behalf. We will recommend this place to our friends for sure.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Cheng O Thank you for leaving your 5* review It was our pleasure to host a Multi-Cultural wedding and l hope we gave all the guests a long lasting impression of a traditional British wedding with great food & service. Already this year, we have hosted a Cambodian Ceremony and now we can add a Malaysian style one to our portfolio ! We will look forward to hosting many more Cultural ceremonies Kind regards Dave R General Manager

"Comfortable room great views"

4
01/08/2017

Stayed at Aston hall for a wedding we were attending, the room was very large, there was heating if you wanted it or a fan if it got o hot, as we were going to a wedding I needed to iron a few things that got creased in the car, in the room was a steam iron 10/10 and an ironing board, the views are magnificent, the food is very good, it was a very easy comfortable stay.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi joan m Thank you for your lovely review on Aston Hall Hotel I am happy too hear that you enjoyed a comfortable stay with us and that you experienced the Hotel in its highest degree - Wedding, Views & Gardens and the 10/10 for the steam iron !! We all look forward to your return Kind regards Dave R General Manager

"Lovely room, good service"

4
01/08/2017

Very happy with our stay. The only negative was a noisy wedding party on the terrace below our room windows until late at night! The restaurant staff were very helpful and served us from the bar menu in the restaurant as the bar ws crowded with wedding guests. I suppose they have a lot of weddings at Aston Hall as it is a good function venue.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi F0am1 Thank you for your review and positive feedback As you rightly said, we are a great venue for Weddings etc and sometimes they can 'take over' the hotel but l am really pleased too hear that the Team took you into the Restaurant where you enjoy your bar meal in comfort and not distracted by the Wedding Party. May l apologise for the noise that you had to endure - we do ask the Parties to try and keep the outside noise to a minimum when they are on the Terrace. I hope that we see you back at Aston Hall in the near future Kind regards Dave R General Manager

"Nice Hotel"

4
29/07/2017

We recently had 5 nights at Aston Hall , it is a really nice Hotel, in a great area with amazing grounds. The rooms were good the breakfast was great, as was the bar, housekeeping was very helpful ,we had no complaints about the hotel and would return, our only complaint was, a friend of ours came to the hotel one afternoon looking for us, the receptionist was very rude to her, and told her that there was nobody with our surname staying at the hotel Otjer than that great al the restaurant staff were great.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi jamesflorraine Thank you for leaving your review. I am very pleased too hear that you enjoyed your recent 5 night stay with us and all the positives about Aston Hall. May l apologise for any confusions that your friend incurred when trying to locate you - l will look into the reason why or how this happened. Thank you for bringing this to may attention I hope we can welcome you back in the future Kind regards Dave R General Manager

"Great Room; Lovely Breakfast"

4
29/07/2017

First of all, despite the rush of 30 people coming in to check-in at the same time, the receptionist, Diane, was very professional, friendly and accommodating. However, there was another wedding party situated in the reception area; where they were having pictures, which made it a little awkward when trying to check-in. This could have been prepared for in advance considering people would be checking in at 3pm. The room and en-suite (standard) were lovely; very clean and comfortable! Definitely worth the money for a great night's sleep. There was plenty of choice for breakfast; you could either choose the continental option (cereal etc) or the cooked breakfast and continental option. The food was delicious. In spite of this, I thought that the service wasn't the best at breakfast time; the staff seemed to be very unorganised and some people's breakfasts got mixed up. Overall, we were happy with our stay and would return again; I just think that some things could have been organised more professionally.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Hamill289 Thank you for leaving your review and your kind words. I am pleased Diane managed to check-in all your party quickly, especially as you were all going straight back out to head to your own Wedding Reception. As we had 2 weddings going on at the same time ourselves, we do allocate our staircase to each Bride & Groom so that they can take their photographs but unfortunately, that is when your party arrived ! At Breakfast, we had 3 different wedding parties that we tried to keep all together and this may have added to the the confusion !! Kind regards Dave R General Manager

"Lovely location, friendly hotel; great spot for a meeting"

5
20/07/2017

Used the lounge area for 1:1 meetings over 4 separate days. Aston Hall is a nice venue, with a pleasant atmosphere and friendly staff, - the lunchtime menu was good too! Its one of those country hotels that is hidden far enough away in the countryside to be quiet, but only just off the motorway and so easy to get to. Really helpful member of staff (Ali) in the bar/lounge area, made me feel welcome.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi JJ H Thank you for your great review Like yourself, we have many guests who use our lounge for 1:1 meetings, catch-up's etc because of our location so near to the M1 (Jct 31) and nestling in 55 acres of Countryside - furthermore i.m pleased too hear that Ali looked after you and he was helpful throughout your 4 visits. I hope you can rely on us in the future and that you have many more meetings here at Aston Hall hotel We look forward to seeing you again soon Kind regards Dave R General Manager

"Frustrating Night"

2
18/07/2017

Trip started well. Nice looking Hotel. Receptionist was very helpful on check in. She gave me instructions on how I get to the numbered rooms. There was no clue as to if I was heading in the right direction on the signage however. Nice enough room as well. Problems happened when I heard a regular drilling type noise every minute or so (It was the pipes I found out later). Unbearable by about 12:30am so went down to reception where the night porter did find me another room which was quieter. Fair enough so far. Found a problem and was fixed with a bit of inconvenience. This room, although an upgrade, there was a cracked loose tile in the bathroom floor, and the TV did not find show a channel. Prefered my old room in honesty without the sound effects. My disappointment was really on check out where the receptionist really did not want to engage with me, did not ask me how my stay was, did not question why I had 2 different room keys, in fact was not interested in dealing with anything at all - checked I had paid and that was all she was interested in. Perhaps I was grumpy because I did not have a good nights sleep, but the abruptness and disinterest in my stay was fairly shocking.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Alastair B Thank you for taking your time to submit a honest reflection of your recent visit to Aston Hall Hotel. We have just discovered that one of the rooms in the West Wing has developed 'Water Hammer' so l am assuming this must have been the room which you were allocated. We now have the maintenance team working on the issue. All the rooms in the main house are individual unlike your preferred room in the West Wing where they are more of a standard room. I have also informed the maintenance team to repair the loose tile in the bathroom & re-tuned all the channels on the TV. I have spoken with the Reception Manager to ask the Reception team to be responsive to guests and try to engage in conversation rather than be a 'Robot' going through a script. I hope your last visit has not put you off returning to Aston Hall and if you do return please do not hesitate to contact me prior to your visit so that l can upgrade you to one of our luxury suites Thank you for bringing these issues to my attention Kind regards Dave R General Manager

"80th birthday meal"

5
17/07/2017

Just returned from a fabulous sunday lunch for my mum for her 80th birthday. We booked the Vantage suite for private dining for 31 guests. The service we received was excellent and the food delicious. All our guests were very impressed with the quality of food and the level of service. The room was lovely and we were able to use the outdoor space which was completely private. On arrival we were assisted with the decoration of the room as we had cake balloons etc. Nothing was too much trouble. Would definately recommend this hotel if you are looking for somewhere special to dine.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi CathyGamble48 Thank you for leaving such a positive review I am pleased to hear that the whole team, from the Front of House through to the Kitchen, made the Birthday Celebration into a Fabulous time and a good time had by all. I hope you bear us in mind when you next have a celebration, so that we can welcome you all back again Kind regards Dave R General Manager

"Perfect fairytale wedding venue!!"

5
16/07/2017

My Husband and I had our wedding reception here on the 30th April 2017 and everything was just perfect, I can't thank Aston Hall Hotel and staff enough! We had so many compliments about the food, venue and service. I would like to say a special thank you to Dave the area manager and Tom the wedding co-ordinator who were both amazing throughout the whole day, they truly delivered a spectacular wedding, the service was second to non. The evening reception was perfect, the buffet again received amazing reviews from our guests, the DJ was brilliant and played the whole list of music that we had given him. There is literally nothing negative I could say!! If you are thinking about having your wedding here, do it!! The Hotel is beautiful for photos inside and out on the grounds, the food was amazing and was brought out quickly to all my 110 guests, the Lagonda suite where our wedding Reception was held is a huge area, and very modern........so you don't have to worry about having a 1980's looking carpet clashing with your wedding theme! The location of the hotel was perfect for our family who travelled from all over, It's straight off Junction 31on the M1 and so easy to locate. There is a beautiful C of E Church next door to the Hotel which we were also married in, it shares the car park with Aston Hall so again is just perfect for a wedding party as you are on in one place and don't need to worry about travelling or wedding cars!! We had the most perfect day, and we will be going back to stay on our anniversary! So a massive thank you again to Aston Hall for making our special day everything we could have hoped for and more, keep up the good work!!!

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Victoria G Thank you for leaving a superb review I am very pleased that all the Team here made your special day into the 'Fairytale Wedding' that you both deserved ! it was our privilege to make this happen for you and all your guests. All the Team here take pride in our Wedding Events and put a lot into them, so its more than rewarding to hear that you had a great day, enjoyed by all. We hope, we can expect to see you all again very soon back at Aston Hall May l take this opportunity to wish you both a lifetime of Happiness Kind regards Dave R General Manager

"Didn't achieve expectations"

3
14/07/2017

After booking a hotel last minute for a weekend visit to Sheffield, this was the closest hotel to the town centre that wasn't fully booked, so we had no choice but to book. Looking at the photos and the reviews we thought we had struck gold, and were really looking forward to our overnight stay. Upon arrival, there was a wedding party all checking in, so understandably it wasn't a quick check in, but this did a very long time. The reception is very pretty and grand, receptionist told us our hotel was out of the main building and to the right. It took us a bit of wondering around the grounds to find it (no one accompanied us). Then we realised our room was in the tiny outbuilding. Room was awfully small and stuffy, it was not what we had expected from seeing the photos. Therefor thought the room was extremely over priced. Tiny bathroom needs ripping out, as it was covered in lime scale. The tap was especially disgusting (see photo) The bar also didn't live up to expectations, it is open 24 hours however and is reasonably priced (unlike the rooms) but draft is badly kept. Also found the receptionist when we checked out especially rude and unhelpful. All in all, a disappointing stay.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Frangellica Thank you for leaving your review May l apologise for not living up to your expectations when you recently stayed at Aston Hall. You actually stayed in our annex that we call Darcy House which is very popular with a lot of our regular guests as its very private and quiet. However l appreciate your comments and l will address the reception team to be more specific when informing guests that their room is in Darcy House. As all the rooms are different throughout the hotel, we do have certain rooms which have bespoke furniture and fittings to which your room had and we are waiting for a new sink & tap to arrive from Italy which is causing an issue - please accept my apology again. I hope that if you do return to Sheffield that you may give us another opportunity to rectify our error. Kind regards Dave R General Manager

"Prom Venue"

5
10/07/2017

The school I work at had their prom here for the second year running this July and they never fail! We use the marquee to the side of the main building and it serves its purpose great. Lovely staff and great atmosphere, the children always come away with smiles on their faces and we are allowed to decorate the room up however we wish. Ideal for your school prom and would use again in the future! Also has a good drive and turning circle for longer or more obscure vehicles such as limousines. Outside is great for photos and the building itself provides a beautiful backdrop.

"Wedding"

3
10/07/2017

Attended for a wedding which was mostly ok, some staff a little unprofessional though otherwise set up etc good. Problem with the room, could hear very loud noise within, told reception that said maintenance would look, noise still there and waking us at frequent times throughout the night, not sure if it was coming from our bathroom/neighbouring rooms. Room itself ok and clean

"Stayed overnight for a wedding. The room was very nice"

4
08/07/2017

Nice accommodation but the catering leaves a lot to be desired. The hotel is situated in some very nice grounds. There is an old church next door which is perfect for weddings. The catering is however not very good. I had a cooked meal where it was clear the food had been prepared much earlier leading to soggy wrinkled roast potatoes and a rubbery sweet posing as a soft chocolate cake.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Steven C Thank you for leaving your mixed review I am pleased too hear that you found your room & grounds to your liking but it disappoints me that you felt the catering was not up to your standard. All our food is freshly prepared, with little 'mise-en-place' ! so this enables our guests to experience a quality food offering. We have a very good reputation for our Wedding Breakfasts with many guests leaving very positive reviews on TA. I am sorry you did not agree and l respect your opinion I hope if you return to Aston Hall in the future we can put right your poor experience Kind regards Dave R General Manager

"Meals a plenty"

5
05/07/2017

I have eaten at Aston Hall on numerous occasions and do not have a bad word for it. I've been for Sunday lunch, afternoon tea and the al a carte menu. Each and every visit I have found the staff to be extremely helpful and polite. The food I cannot recommend enough. I can be quite a fussy eater however I have never struggled to find a meal or disliked a meal I have chosen. I have attended with family and friends and again they have never had a bad meal whilst with me. The quality it clear and my favourite so far has to be the beef on the Sunday lunch. Cannot wait for my next visit!!

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi katiewebster2017 Thank you for a fantastic review. My Head Chef Craig and his team, work very hard to keep their menu's fresh, appealing and tasty, so to get a tremendous review like you have left makes all their dedication worthwhile ! I hope that you have many more delicious meals whenever you return and we look forward to seeing you again very soon Kind regards Dave R General Manager

"LOVELY PLACE"

4
04/07/2017

Stayed here for one night following the wedding of our niece and her now husband at the church beside the hotel. The staff were very polite from the moment we arrived to the moment we left. The room we stayed in was large, with a massive walk in shower suite, excellent taste in decor and very comfortable with nothing out of place and as clean as could be. We had breakfast the following morning which was also nice with a choice of cereals, fruit, juice, and the full English as well with all the usual sides like toast, tea, coffee, etc. This place is set up for things like weddings etc so i expected nothing less to be honest. The only slight let down was quite a wait at times at the bar during the afternoon but would recommend for things like parties etc.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi CARLBATTERSBY Thank you for leaving your lovely review I am delighted to hear that you enjoyed your niece's wedding and helped them celebrate their big day with all their family & friends. I appreciate your comments were you mentioned my Team, the quality of your Breakfast and the excellent taste of decor which the Owner- as well as l am - are very proud of. I apologise if your wait at the bar was slightly longer than you should have expected, there are certain times when it does get very busy, we try to keep the any queue down to a minimum. I hope we can expect to see you again soon Kind regards Dave R General Manager

"Lovely hotel with friendly staff"

5
29/06/2017

I stay here regularly for work and always get a warm welcome and a nice room. Some of the rooms are huge and definitely have that touch of luxury. Restaurant could do with a bit more atmosphere but the food it always good. A great place to stay.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi A. D As a regular guest staying at Aston Hall Hotel - it pleases me to hear that you enjoy coming here and have experienced some of our different types of rooms ! Last year, the Kitchen Team got awarded an AA Star rating for their food and it's great news that guests appreciate their hard work & efforts that go into all the dishes. I hope that we keep up your expectations on every visit that you come here either through work or pleasure Kind regards Dave R General Manager

"Could have been better."

3
29/06/2017

We stayed to celebrate our first wedding anniversary. Pros: Nice room (but could have been better – see below). Nice toiletries. Nice meal (but could have been better – see below). Cons: Although nice, the meal could have been better – the tuna was overcooked, as was the steak (requested “blue”, received “medium” cooked). The mattress needed replacing, there was a distinct “dip” and “roll down” to the centre, not good for guests like us, both of whom have bad backs. At least one new pillow (out of four provided) was needed – if, when you lay a pillow over your arm, it forms a distinct “U”, it's time to replace it. Curtains, although thick, lined and had a very good crossover, were hung on rings, which meant that the sun started streaming into the room above the curtains from approximately 5am. Noisy – there was an argument going on and doors slamming over and over from about 4:45am, one of the arguing guests then stormed off to their car at approximately 5:05am and drove off in a storm of gravel. Semi-skimmed UHT milk provided – that has a tainted taste, if skimmed UHT milk is used, that tastes the same as pasteurised milk (a point I raised in my review a year ago). One bath mat hung over the side of the bath in the bedroom – another should be provided in the shower in the bathroom, the shower floor was slippy. I requested a poached egg for breakfast – I would have had something else if I'd known that the chef couldn't cook poached eggs properly, the yolk is supposed to be runny, not hard-set. I expect better coffee from a hotel of this standard, it was bitter (a point I raised in my review a year ago). Noisy, inappropriate so-called “background” music – who wants a disco at breakfast? So, overall, a nice weekend, but, for the standard (and price!) of this hotel, it should have been better.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi CarannSheffield May l say a belated Happy Anniversary to you both and Thank you for leaving your mixed review. I have gone through your Pro's & Cons and will speak with the Housekeeping Team about the issues raised in your bedroom. I have asked the team to double up bath mats in all rooms that are lucky enough to have two facilities in them. Would it be at all possible to contact me on 0114 287 2309 so that l know which room that you were staying in. - Thank you I am sorry that the Chef overcooked your Tuna and likewise your Steak came out Medium rather than Blue ! did you inform your server at the time about this over sight ? I am sure the Chef would have changed it for new ones. As a hotel, we can not help the behaviours of other guests who are not as responsible for their actions as the majority ones are but occasionally we do have little issues from time to time to which are out of our control. As for the coffee in our hotel, we did take on board your comments approx. 12 months ago and we changed the product originally then when we were not satisfied with the results we even changed supplier ! I will ask for another tasting session with them to see if there is a alternative ! The music at breakfast through the week is actually a Radio Station but at weekends we try and play more subtle music and l can only assume the i-Pad was not switched over to 'Chill & Relax' setting and got a 'Disco Inferno' to listen to in error. I look forward to hearing from you soon and hope to welcome you back for your second anniversary next year Thank you for bringing these issues to my attention Kind regards Dave R General Manager

"Nice hotel, nice stay but pity about some of the guests behaviour"

4
28/06/2017

The hotel is very traditional. The room we stayed in was spacious and with good facilities in a very nice setting. We could not fault the hotel. The stay was spoiled by other guest children running amok

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Philip J Thank you kindly for leaving a review on TA I am pleased to hear that you had a nice stay and enjoyed our hotel & facilities. May l sincerely apologise for the inconvenience for other families inconsideration's for letting their children run amok, we can only ask several times for parents to consider other guests around them as not everyone have families of there own and do not like disturbed. I hope your last visit did not put you off and we look forward to seeing you in the near future Kind regards Dave R General Manager

"Year 11 Prom"

3
28/06/2017

Last year we held our Year 11 prom here, and from start to end everything was outstanding. From meeting with Lucy to the staff who helped set the room up. Couldn't find one fault. The meal and service was simply brilliant we had a three course formal meal, students and staff alike said it was beautiful. It was that good we booked again for this year. What a disappointment the meal was a little different students opted for a mixed platter with burger & chips followed by a sweet. The adults were having a formal 3 course meal. The students were served their platters, and we were served our soup. Over 45 minutes later, we were still waiting for our main meal, some students had their 2nd course others were still waiting. Service was abysmal, I went to enquire what the hold up was, and I had a very curt reply we are serving students first, which they were, but very slowly! Eventually our main course arrived, said Roast Beef, but this was definitely braised brisket, my personal preference is that I put my own gravy on, this was covered in thick dark gravy. We were that fed up of waiting for our meal, we began to eat. Vegetables arrived or should I say raw carrots arrived, not even peeled, and cut in half! Al dente not.Disgusting, disappointed definitely. We were lucky that we had a brilliant group of students and staff who made the most of a night spoilt by service and food that was lacking!! We enjoyed the rest of the evening, and danced the night away. Sorry Aston Hall very very disappointed £35 for this quality of meal, really not good enough. I'm sure my colleague is writing a letter of complaint as she had organised this event

"Our first visit here"

4
20/06/2017

The hotel is set in some beautiful grounds, the staff are very helpful and cheerful. It is always nice to meet the person you spoke to on the phone, and we did. Our room was lovely (and cool!). I have difficulty with my back and we stay in numerous hotels around the country and overseas, this was the most comfortable! Breakfast was nice. The only thing that lets this hotel down are the morning and evening staff. Come on Aston, you can improve. We booked an evening meal for 8.45 and found as they had a large evening function happening we did not receive the attention we should have as residents. Our food order was taken in the lounge bar (which is nice), then we were asked to move into the restaurant which was completely empty, void of any atmosphere. We waited 10 minutes for our wines (one placed on the table in an ice bucket that leaked all over our son's trousers. The young girl dropped our bread rolls, we waited until 9.35 for our first course, 10.15 for our second course....despite asking several times for attention. Not somewhere we want to spend a couple of hundred pounds for an evening meal again. We have booked again and also booking a third time very soon,it really is a lovely place. Some of the staff need training please. Especially some of the young ones, it's not nice to be served at the bar and then be interrupted by a couple of girls who asked for something so I was left in mid air as the bar person obviously didn't realise it's totally wrong to do so. Nevertheless, our thanks to the reception and house staff, also the lady who we met as we came for dinner. All is good apart from this small issue. Keep improving Aston and you will get an excellent from us soon.

"PERFECT WEDDING"

5
19/06/2017

Our daughter got married on Saturday, 17 June, and we had the most amazing day, due to the totally exceptional service provided by Dave Robinson and his superb team, throughout the whole Hotel. Special mention must also be made at this point though to Lucy, the wedding coordinator, who has been excellent since we booked it 18 months ago! My wife and I stayed on both Friday and Saturday night, as did family from Bristol and Newcastle, the rooms were faultless and the room that our daughter had with her Bridesmaids, in the annex, was just right for their wedding morning preparations! Nothing was too much trouble for any of the staff e.g. Laura, the receptionist bringing out a jug of water to help cope with the heat and offering to go to the shop! The whole day was coordinated superbly by Dave, with everything covered down to the finest detail but in a manner that put everyone at ease. Our daughter and fiance wanted to be married outside and we were so fortunate that the weather was marvellous on the day. The ceremony took place in the Pagoda on the lawn, at the front of the hotel, which was a perfect location, and the guests were able to enjoy drinks on the lawn while the photographs were taken. Everything was 'unhurried' and the move to the actual reception was smooth. Everyone commented on the exceptional quality of the food and wine at the wedding breakfast and we enjoyed a great (long!) evening with a good mix of music by the DJ. Cannot thank Dave, and all his team, enough for making this such a day to remember for all of us!

"Overnight "

4
10/06/2017

I had a conference to attend at the hotel and decided to stay rather than getting up at 6 am and going from home. Clean, smart and good service. I had already eaten when I arrived, so I had desert at the bar - cheese platter and a pint (Tetleys I think). Good service and a well presented. The room is in the modern section. Good size and well appointed. However, and this where the 4 star rating I gave comes from, and as a surveyor plainly obvious to me: 1:There are no light switches at the bedhead, so you can't turn the lights on/off when in bed!!! The reading lights are controlled from a switch on on their leads - so unless you remember to place the lead in front of the bedside table, you've got to get up to turn it off!!! 2:There a TV, of course. The screen is too small - big room, large distance between it and the bed. Also, it kept losing signal - it a problem as I only put it for news etc. 3:Then there the shower room. Modern, good looking and I was quite looking forward to having a shower before bed. The rain shower had poor pressure and the separate lead control was missing. However, as there is no screen, the floor up to and including some of the loo area gets wet!

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi robert c Thank you for leaving a positive review I have taken on board all your valuable comments and coming from a surveyor, l will address them as much as l can within the fabrics & confides of the building. I hope this has not put you off another visit to us, as we do have other bedrooms available which are all individual and hopefully that one of these may suit your requirements more specifically. Thank you again for bringing these issues to my attention and look forward to seeing you again soon Kind regards Dave R General Manager

"We have stayed in some amazing hotels, not always the most expensive or grandest but ......."

1
09/06/2017

.....made amazing by the staff at the hotels. Their attitudes and helpfulness and friendliness made perhaps not the most picture perfect hotels fantastic. This cannot be said about our experience at Aston Hall Hotel. In any way at all! We were in Yorkshire for a function which lasted all day and by the time we checked into the hotel, it was 8.30 p.m. Before we had finished saying hello at reception we were informed last orders for evening meal had to be in the kitchen by 9.15 p.m. So before we had seen the room, we were rushed through to the bar area whereupon our entrance the barman was loudly stating orders had to be in by 9.15 p.m.! We quickly looked at the menus, deciding to eat in the restaurant rather than the bar and ordered our starters and main courses. I asked should we order our desserts as well but we were assured that was not necessary. So we finally get to our room, which was pleasant enough, freshened up and went down to dinner before 9.10 p.m. Firstly there were only two other tables of two so not very busy and secondly we were greeted by someone who I believe to be the hotel manage but do not know for sure as he did not introduce himself to us. He asked if we wanted a drink which we did indeed but no wine menu was forthcoming and inthe end we had to try to find a waitress we could ask for the wine menu from. To say there appeared to be a skeleton staff is a major understatement! So starters was delivered, very nice food. Wine was finally ordered. So we waited and waited for our main courses. Given the fact we had pre-ordered our meals, you would assume they would be pretty quick in coming out but no, we had to wait a long time. When the mains did arrive, the food was very nice. We finished those and again waited for the plates to be cleared. We waited for some time. Finally the table was cleared and we assumed, as I had already asked and been told in fact, dessert would be offered. But no, no dessert menu was offered, no waitress or manager to be seen anywhere. Finally we stop a waitress who is far more concerned with laying the tables for breakfast than paying any attention to us whatsoever, if we could order dessert. 'Oh I think the chef has gone home!' was the reply to our request. Fantastic! A chef that goes home even though there are diners in the restaurant?! That is acceptable? I do not think so in any shape or form. Where is the manager then? Surely this lack of customer service starts from the top? So the waitress returns,yes indeed the chef has gone home, she can offer us a bowl of ice cream but that's it as she doesn't know the new menu! That's probably why the chef needs to be present then isn't it?! Very very poor service. So we dare to ask for coffee stating we will take it inthe bar as the urgency to set up for breakfast is obviously far more important than serving customers in the restaurant! In the bar we see the manager having a cosy chat with a lady who we later find out is his daughter so that's clearly his main priority rather than his guests. The coffee making took two waitresses to try to work out the coffee machine whilst chatting about shot glasses and measurements of drink. The newer waitress obviously had not been trained to a sufficient standard so had to seek advice from the other waitress whilst trying to make our coffees! Luckily we were the only customers in the bar as I dread to think how long it would have taken had there been anyone else there. Seriously not a good experience at all. We felt like we were in the way and a burden. Nothing was said or done to make us feel valued or welcome. So the nights sleep was ok apart from the room being lit by the exterior floodlights all night long. Breakfast. Well breakfast was a whole new trauma. It's a small self service buffet. Standard fayre. Cereal, fruit, small so,e toon of pastries and croissants. Nothing special. On entering the breakfast room, we noted the manager was 'busy' chatting to his daughter, and her family. We were briskly offered tea, coffee, toast and what did we want from the cooked menu. Quickly reading the menu, we ordered porridge for 2 and a cooked breakfast for my husband and small cooked breakfast for me. 'Oh no, you cannot have that. It's one thing per person' we were told very rudely. Then the waiter proceeded to read out the cooked options which wax very nice of him but fortunately both my husband and myself are able to read! I explained that I have special dietary needs and cannot eat cereals or pastries so porridge is the only thing I can have with a cooked vegetarian option. Nothing was said. He just flounced off leaving us unsure whether we were going to get our breakfast or not. We did get tea and coffee and toast which my husband can eat and reported that it was cold. Meanwhile, the manager is chatting with the same table as when we entered and seems oblivious to all other guests. Along with the lack of decent service in his breakfast room. We are given porridge which was scorchingly hot, unbearably so. Obviously zapped in the microwave for far too long! We were given our cooked options but unfortunately my husband was not able to eat much of his and mine was pretty cold. We did request more tea and as everything else, this took an age, being in the first instance forgotten and then taking a long time before finally being delivered to our table. We return to our room to pack last bits and pieces and my husband receives a telephone call. As he is taking the call, there are loud knocks on our door despite the 'do not disturb' sign being displayed, asking if the cleaners can come in. Actually no they cannot come in as it was just past 10 a.m and check out is by 11 a.m! This is not acceptable. If there is a 'do not disturb' sign then generally it means just that! If it was 11.30 a.m and the sign was on the door and we were still in the room, then to knock is acceptable. Otherwise, it is not! We leave the room and go to check-out. As soon as my husband reaches the reception desk, the receptionist is on the walkie-talkie shouting out to the cleaner: 'room ....... is leaving!' HOW DAMN RUDE! Who does that? We were checking out before 11 a.m and we were treated like that?! Not cceptable! In any way, shape or form. Clearly we were just a nuisance and our money and business was not required! This hotel clearly caters for weddings and functions. I would suggest weddings is it's main concern and if you are a couple or family (unless you are known to the manager of course!) your business is seen as a incumberance and is not really worthwhile to the staff to bother with. We absolutely did not get the feeling of being valued customers in any shape or form. Obviously had we been there to book a wedding, we maybe would have been treated with rather more respect but as we were not, then hey ho who cares?! It is such a shame as the exterior of the hotel is lovely and the food in the restaurant in the evening we actually did manage to get, was very nice. The interior of the hotel is dated and a melody of beige. Our bedroom was brown and beige and very much in need of updating especially in the bathroom. The beige tiles were not nice! The 'art' in the room, restaurant and main hotel is terrible and should be replaced. It looks cheap and tacky. The hotel could be superb in the right hands, as the building itself has huge potential and could be a breathtaking venue for weddings and functions. As it stands, it's passable but no more. The fact that it is obviously a hotel that caters so strongly for weddings at the expense of other clients is a great shame. The atmosphere and service are suffering greatly due to this. It's been a long, long time since we have experience such rudeness and complete lack of customer service. We will not be returning and certainly will not recommend this hotel to anyone.

"EXCELLENT HOTEL"

5
09/06/2017

I am staying at Aston hall for the next few week, it one of the best hotels I have been in for a long time, the bed room is very comfortable, nice big bed, the staff are very friendly and helpful food is top-notch both breakfast and dinner.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi anthony2016111 Thank you for your 5 Star review As a Manager, its great news too hear that our guests are well looked after by my very friendly & helpful staff and that you enjoy the food which the kitchen team take pride & passion to deliver. We look forward to having you here for the next few weeks Kind regards Dave R General Manager

"Always first class"

5
07/06/2017

As always a first class experience from check in to check out. Again Kylie the duty manager was professional and went that bit further to ensure my stay was as always first class if you need to stay in the Sheffield area stay here. Try the restaurant the food is fabulous.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi David L Thank you for your great review Kylie is one of our Duty Managers and she strives to 'lead by example' and to show other team members how she likes to lead her shift ! She has again shown her great leadership skills and giving you 'first class' service. We look forward to seeing you again very soon at Aston Hall Hotel Kind regards Dave R General Manager

"Wedding"

5
03/06/2017

We attended a wedding on the Wednesday 30th May. The venue is amazing, sun was shinning and the gardens were wonderful. The food during the event was great. We were all served together with hot meals. Cleaner away with speed. The hotel decoration, clean and modern. The friendly staff were polite and friendly. Our hotel room was massive. We loved every minute of the wedding and the stay in the hotel.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Rachel J Thank you for your very positive review on TA I am very pleased to hear that you had a lovely time here at Aston Hall for a recent wedding that you attended. I would like to think that we have 'ticked all the boxes' in your eyes and its down to the hard work that all my team put in so that our guests leave with a 'Great Customer Experience' that we can be proud of. I hope that we see you again very soon Kind regards Dave R General Manager

"Excellent Hotel"

5
02/06/2017

One of the best (excuse the pun) Western hotels i have stayed at. Also use for clients for overseas when they are visiting and always enjoy their stays there. Will continue to use this hotel at every opportunity

"Fabulous friendly staff"

5
02/06/2017

Visited here for a friends wedding. Dave, the General Manager here is just amazing. Professional, caring, organised, smart and REALLY good at his job. The wedding ran like clockwork. He really looked after the Bridal party and the groom. I have been to a few hotels in the area for weddings and this is not usually the case unfortunately. He is a credit to hotel.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Julie E Thank you for your very kind words and leaving such a positive review I front a team of great professionals who strive to give the best experience that a Bride & Groom can expect on their special day. Without my teams hard work going on behind the scene's l wouldn't be able to concentrate on focusing on the Bridal Party. I look forward to seeing you again here at Aston Hall Hotel very soon Kind regards Dave R General Manager

"Wedding "

3
29/05/2017

Attended a wedding recently at Aston hall , the grounds and buildings are very impressive , we were there for the whole day and stayed overnight. The room for the reception was decorated to a high standard and we found the staff very helpful and friendly. The drinks were in my opinion quite expensive , the choice was also limited.the room we stayed in was well equipped and very clean, the breakfast didn't live up to expectations, I have had better In lesser standard hotels and even supermarkets, other guests were Also disappointed with the reception meal . Overall would give it 5 out of 10 rating.

"Overall Good Stay "

4
27/05/2017

Beautiful hotel, stayed here as we were having a weekend with our friends, room ok could use abit of TLC (small things mostly)most staff friendly, 1 member of staff stuck out (laura i think) got a great greeting from her very smilely and friendly, i forgot a few things and she whipped round and got me everything i needed nothing was to much trouble which i apprechiated, Would definetly reccommend. 1 bad comment feel like the bar staff could do with a little more training but overall a good stay.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Prettyinpink Thank you for leaving your review We are in the middle of a full refurbishment throughout the Hotel bedrooms and l can not work out which room you were staying in to say if that was one of the rooms which are due to be completed ! I am delighted that you have singled out Laura for going 'over & above' to help you enjoy your stay with us. We are at present training more Bar Staff as we get ready for another busy wedding season and l will feed your comments to my Operations Manager to action. We look forward to seeing you again soon Regards Dave R General Manager

"Fantastic wedding, hotel a bit of a let-down"

3
25/05/2017

Invited to a wedding which was beautiful from start to finish. The room where the wedding took place, the outside space for photos, serving staff, wedding breakfast was delicious,arrived to our table and was hot, the staff were very well co-ordinated. Everything about the day and evening event was great. The wedding package is obviously well managed. The room,however, left something to be desired!! We had paid for upgraded room where the space was adequate but was a weird shape, room was dusty but I'll forgive them that as we opened the window-which we had to do because the thermostat was broken so heating on full blast!! and the bathroom was a bit grim and despite having nice looking products -these did not turn a sow ears into a silk purse!! The bathroom basin wasn't fixed to the wooden top and the pipes were squeaking and rattling all night. I did raise this with reception and again at checkout in the morning but (the 'rough' receptionist) responded with ' ah yes the management have been aware there's an issue for over a week now and are still waiting for a handyman to fix it' Well, I say..., thankyou for what a wonderful level of customer service! NOT!

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi zoedrich Many Thanks for your mixed review Firstly, l am very happy to hear that you enjoyed a recent wedding that you attended here at Aston Hall Hotel and your compliments about the food, service & general standards that you experienced. However, l am sorry to hear the other 'side of the coin' when you did not get a true reflection of our normally very high standards in our bedrooms ! Every one of our 17 bedrooms in the main house are different in size, shape & colour, l personally believe that this makes them quirky and not the same as the rooms in the West Wing which are all very similar. I have spoken to the Housekeeper today and expressed my dismay at the comments you made. The maintenance team have checked the bathroom basin and slightly tighten the fixing. We did have an issue with 'water hammer' which only appeared periodically and that has now been repaired - but this took over a week because the plumber could not get to us. Thank you again for bringing all these issues to my attention. Kind regards Dave R General Manager

"Excellant venue for a wedding reception."

4
24/05/2017

We stayed at this hotel for two nights the 19th/20th of May for nieces wedding reception and had a really good time. After a minor hiccup to do with block booked rooms all was well. The room was nice and clean and fresh (101)and the bath room the same though it did have a small crack in the sink. There where two receptions on that day and it was quite busy but the staff handled both with professionalism. Our food was excellent and the service friendly and un-flustered. My wife forgot her nail varnish and the receptionist was kind enough to lend her hers. I think her name was Lyndsey...many thanks. Well done to all the staff we came into contact with.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi breakychef Thank you for leaving a positive review on TA I am pleased that you had a really good time at your nieces wedding and its great to hear that all the staff that you came in contact with, were professional and pleasant. I have Thanked Lyndsey personally for lending your wife her nail varnish but this is only a small part of her Customer Service skills ! Lyndsey has on many occasions gone 'above & beyond' her role & duties to make sure our guests leave happy. We hope to see you again soon Regards Dave R General Manager

"Very Good"

4
19/05/2017

I arrived late at night and left after breakfast so i didn't see all the premises. Room 208 was big, very clean and confortable. Toilet was also clean, new and confortable. Bed was very soft and good. Calm hotel. Old building but well maintained. No mini bar in the room. Breakfast was average. Staff were nice.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi F S Thank you for your positive review I am sorry that you were unable to experience more of Aston Hall Hotel on your very brief visit. We have a lot more to offer guests from our Award winning Restaurant to the stunning Gardens where you can relax in style - weather permitting !! I hope when you return, you will be with us a lot longer Kind regards Dave R General Manager

"Comfortable "

4
19/05/2017

I stayed here for three nights. The hotel building is impressive, but it's in the middle of nowhere so definitely need transport to get anywhere. I just had a standard room in the west wing of the hotel. I really think that the hotel website should put photos up on their website of these rooms. The rooms are extremely dark even with the lights on. However, the room itself is comfortable enough and has all the amenities that you need like toiletries, hairdryer, iron and ironing board and tea and coffee making facilities. The room was always cleaned to a high standard. The staff are a bit hit and miss some are friendly and others provide more of a perfunctory style service. Breakfast was decent enough. I had a sandwich for lunch which was quite nice and freshly prepared. Drinks at the bar are on the expensive side. Overall our stay was comfortable and I would recommend this hotel if you want a relaxing getaway but definitely stay in the more luxury rooms.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Saintlysinner Thank you for leaving a review on Trip Advisor and a honest assessment of your 3 day stay here at Aston Hall. There are quite a few photographs of our West Wing rooms that have been posted by fellow travellers for other potential guests to view but l will speak to our Marketing Company to ask them if they can add some to our portfolio. We hope to see you again when you next visit Sheffield Kind regards Dave R General Manager

"Perfect wedding "

5
10/05/2017

Thank you to all the staff for making my 'big day' so perfect! I cannot thank you all enough for all of your hard work (although I would like to give a particular shout out to Dave, Tom, Lucy and Sam!) Everyone had a fabulous time and the food and decorations were fantastic. I cannot recommend this venue enough! :)

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi likesherfood Thank you for your superb recommendation after your experiences from your 'Big Day' It was our pleasure to hold your wedding here and all the team wish you both, Years of Health & Happiness and that we can expect a return visit from you soon. Kind regards Dave R General Manager

"Attended a wedding"

5
09/05/2017

Visited Aston Hall in April for a friends wedding. It is a beautiful hotel set in amazing scenic grounds - ideal for photos! We had prosecco and canapes on arrival. The staff were friendly and welcoming. The food for the meal and the buffet was very very nice. 3 courses of soup, beef and chocolate brownie. The room was perfect for the occasion and was easiily transformed for the evening. As always with weddings the drinks prices are quite high

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi HannahBobby Thank you for taking your valuable time to leave such a lovely review after you had attended your friends wedding. All the team here, from the Sales right through to the Front of House really enjoy catering, preparing & executing our weddings and its great to hear that our guest's appreciate the hard work & effort that goes into them. Kind regards Dave R General Manager

"Great Rooms quiet and relaxing"

5
08/05/2017

Good location less than a mile from the M1 J31 but in a lovely setting, very quiet. Rooms of good standard and beds very comfortable and great quality linens, Bar a little quiet and we never ate here so i cannot comment on the food. Only stayed in a standard double so i can only imagine what the "better" rooms are like. Will stay again without hesitation.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Gary M Thank you for your positive review I am pleased that we have ticked most of the boxes for you, it was a shame that you did not sample our Award Winning food offer in the Bar or Restaurant. I hope when you return again that we might be able to entice you to eat ! See you again soon Dave R General Manager

"Lovely weekend stay"

4
26/04/2017

Overall an excellent experience and I would highly recommend this hotel. It is a lovely historic building with extensive grounds. The room was large and well appointed, the bed was huge and comfy (although the 2 mattresses that made it up didn't quite match in height so there was a ridge in the middle) and the bathroom was fine. A technical issue with the bathroom was very speedily resolved by the staff. No bathrobes provided, which I found surprising given the rating. Breakfast was excellent, with a good choice of continental and cooked. We ate in the restaurant and thought the food was of a high standard, especially the grill. The service, both in reception and in the restaurant and bar, was friendly and efficient.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi XOrchard Thank you for a superb review I am very pleased too hear that Aston Hall matched your expectations in almost every aspect and l will address the mattress which might have been used in the latest edition of the Princess & the Pea !! If we have the pleasure of your company again please do not hesitate to ask for some bathrobes where we will only be to happy to supply you with them. I am happy that you experienced our Award winning restaurant for Dinner & Breakfast and more importantly all my team looked after you with friendly & efficient service. Look forward to welcoming back soon Kind regards Dave R General Manager

"Lovely room for a special occasion"

4
24/04/2017

It was our wedding anniversary and my birthday so we went for one of the luxury rooms in Darcy House and it was lovely .The room name was Belliss and was enourmous with almost 2 double beds joined together .The sky lights above the bed were fantastic and the bathroom really luxurious .Here and there it needed a little TLC but on the whole , good .We stayed DBB and although the evening meal was nice , that's all it was , nice .

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi susane4411 Thank you very much for leaving a positive review I am delighted that you decided to celebrate your Wedding Anniversary as well as your Birthday with us and you enjoyed the Bellasis Suite ! With the Sky Lights open it makes a fantastic sight. We hope to see you again very soon Kind regards Dave R General Manager

"Treeton terriers under 8 whites football lunch"

5
23/04/2017

Yet again a great afternoon to end our football season. Food was fantastic , great staff and what a location for the kids to play outside after lunch. Would recommend to any one with children the hotel and staff are great and the price of the food is great for the quality.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Robert P Yet again, l very big Thank you for leaving a positive review As a very regular guest to Aston Hall Hotel it's pleasing too hear that we can find consistency so that you can keep returning to enjoy yourselves either as a family or as in your case with a 'Big Group' of family & friends. I hope this relationship can last for many years to come. I hear that you have enquired about your Christmas Party for the Football Team !!! ( sorry that l used the 'C' word in April ) We will see you soon regards Dave R General Manager

"Fab 90's night "

5
23/04/2017

Had a great night here for 90's night. The venue was brilliant and the staff were very attentive and helpful, especially dave the general manager who seated us and made sure all our needs were met through the night. Looking forward to returning in June :)

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Sophie S Thank you very much for your great review I am pleased that you had a great night and we will look forward to seeing you at our Michael Jackson Tribute night in June when l hope you will have an equally enjoyable time Kind regards Dave R General Manager

"Excellent"

5
18/04/2017

We have just had a wonderful experience here. A family reunion lunch was super. Our room had a super king size bed and was fabulous. So clean and comfortable. Easy to get to from A57 and M1. Ali the bar man/ everything made our stay all the more enjoyable.

, General Manager at Best Western Plus Aston Hall Hotel, responded to this review
Hi Alan S Thank you for leaving a great positive review of your experience after your Family Reunion Luncheon that was held here at Aston Hall Hotel. I'm am very pleased too hear that Ali looked after you all and made your stay more enjoyable We hope to see you again here very soon Kind regards Dave R General Manager

"wedding weekend"

4
18/04/2017

The hotel and grounds are beautiful. Our room was nice, clean and peaceful. The complimentary toiletries had well designed packaging so I could see what was using without looking for my glasses! The staff were helpful and friendly. The wedding itself was lovely and well organised. The dining room for the wedding breakfast was very attractive, lovely flowers and table arrangements. The only disappointment was the main course choice for vegetarians. It should have been ravioli with tomato and basil sauce. The ravioli was a tiny portion covered in an extremely strong cheese sauce. The other two vegetarians on my table and I hardly ate any of it, and I usually like cheese. It was a surprise at such a lovely venue when vegetarians are usually well catered for these days. The rest of the meal was fine however, and the meat dishes looked good. The service at breakfast on the Sunday morning was very slow although the staff were working very hard. There didn't seem to be enough staff for the numbers of guests, and we thought perhaps toast and hot drinks should have been DIY to give the staff a chance to keep up with demand. Over all it was a wonderful weekend and we would come again and recommend the venue.

"Amazing"

5
11/04/2017

This is our second stay here at Aston Hall and we are holding our wedding here later in the year. Last time staying in Thwyttle, this time we stayed in Jazz - we loved it. Lovely room and fantastic with the bath in the bedroom, I enjoyed a soak while watching TV. Immaculate rooms and reception is just one call away with anything that you need. The meals were superb having this time lamb stew for mains and a chocolate and mint desert. The service was amazing and the staff are really friendly, lovely atmosphere and we can not wait to stay again.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi ZoeGemma3 Thank you for taking your time to write a lovely review. We are looking forward to making your wedding day even more 'Special' and if you both keep visiting us at this rate, by the time your big day come's around you might have experienced more of the bedroom suites and sampled ample more food from the Monthly changed menu's !! It should making planning the wedding a lot more easier !! Catch up with you soon Kind regards Dave R General Manager

"Silence is Golden"

5
11/04/2017

Stayed at the hotel, for 2 nights, the staff where helpful and went above and beyond. Stayed as I was attending a wedding at the hotel. Amazing view from my windows. The bathroom was huge. Comfortable bed, the grounds where well maintained. Had a amazing weekend the weather was perfect for a outside wedding on the day.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi gdsmrk Thank you for your superb review I am very pleased too hear that you had a lovely time at Kat & Liam's wedding and as you mentioned even the weather was amazing for their Civil Ceremony that was performed outside in the Pagoda Garden. I hope to see you again soon Kind regards Dave R General Manager

"Why isn't this listed as a restaurant?"

5
02/04/2017

We arrived without booking to find not many people about. The staff were attentive and confirmed a table so we perused the menus. One or two choices weren't available including most of the a la carte as it was Sunday. Chicken goujons instead of hot wings actually worked with the super Stilton sauce. Fish fingers were ok but why is it most cooks overdo fish? Nice chips with a caramelised browning that was just right. Delicate dressing on the leaves balanced the plate as we managed without bread. Chocolate brownie to follow and we were full! Ok, the wine was a bit pricey but overall the bill reasonable. Perhaps the icing on the cake was the service. We were attended to by Angela who was polite and cheerful and with sufficient familiarity not to be intrusive, a credit to the establishment. I'd definitely go again!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Munchwell Thank you for your great review. If you are not a Food Critic, l think you should be one or at least become a 'Food Blogger' !! Your descriptions of the food is sublime and even l could taste the food that you were describing !! I agree with you when you said that Angela was your 'Icing on the cake' with her polite & cheerful because that's what she does everyday I hope to hear another review (after your next visit) from you soon as we do change our Award winning menu's every month Kind regards Dave R General Manager

"Not great but not bad"

3
02/04/2017

My partner wanted to treat me to a weekend away for my birthday in August last year. We chose to come here. From the outside it was quite impressive, and the reception with the large staircase was also impressive,but that's where it stopped. Our room was basic, bathroom was a good size and so were the cobwebs in the corners of the bedroom. A couple of the lights didn't work , and although the room and bathroom were cleaned the previous occupants shampoo bottle stayed where it had been left our whole stay! Plus it was above the kitchens so was very noisy! Also the grounds don't seem to be as big as they quote in their description. Unfortunately when we stayed there they had a couple of weddings which got very noisy, so if you want peace and quite, not a good choice. And in the morning we had breakfast in the wedding room where they had the wedding meal. On the plus side , the food was very good although limited.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Denise S Thank you for taking your time to submit a honest review from your recent visit to Aston Hall Hotel. I apologise for the failings that you unfortunately had experienced in your bedroom, l have addressed the issues that you raised with the Housekeeping Manager and can assure you that this standard is not what l expect from the Team. We are a very busy Wedding Venue of which we are very proud of, l hope that non-wedding guests do not feel that they are intruding into any of the celebrations when drinking or dining. Thank you again for bringing these issues to my attention Kind regards Dave R General Manager

"Revisit"

5
02/04/2017

We returned to Aston hall having had a great week last year and was not disappointed,great room friendly staff wonderful room service team ,hard to find fault last ,even harder this year everything was of the highest standard,

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi akrotiri48 Many Thanks for your very kind words and l am delighted too hear that we have been consistent with our rooms, service & friendly staff. As a General Manager, l want my team to be consistent every time our guests arrive so that they know exactly what to expect. We look forward to seeing you again soon Kind regards Dave R General Manager

"How big was that room? How miserable was that waitress?"

4
28/11/2016

We stayed here for one night and also ate in the restaurant. The reception staff were SUPER and made us feel very welcome, big shout out for them. We had a lovely big room in the old part of the hall, so big in fact that I felt it needed some more furniture aside from the rather tatty tub chair which was useless (or a goal so we could have a quick 5-a-side :-) ) The bed was very comfortable, the shower leaked a lot from the back but was still OK pressure wise. A good nights sleep. The bar is comfortable if somewhat pricey and has a good range of drinks. The food in the restaurant for dinner was pretty good but the waitress was as miserable as they come, she obviously did not want to be there and detracted from what was otherwise a great evening. She needed less attitude. Breakfast was OK, I had the full English, the scrambled eggs were a little underdone for my taste but that's a small matter and this time the service was very good and friendly.

"All round excellent"

5
24/11/2016

Stayed at Aston Hall for accommodation and private dining with a client group. The rooms are stylish and comfortable, with space to work. The food is good. What set Aston Hall apart though was the service - nothing was too much trouble and we were well looked after. Would definitely recommend for business or a private stay. Tasteful Christmas decorations too!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Alison W Many Thanks for your very kind words Your positive comments about the rooms, food & general ambience mean a lot to me and the Team as we try very hard to appease our Guests every time. I hope you keep spreading the good word about Aston Hall and look forward to welcome you back very soon May l take this opportunity to wish you and all your loved ones a very Merry Christmas & a Healthy New Year Kind regards Dave R General Manager

"Wedding"

4
14/11/2016

We attended a wedding recently. The food was fantastic, all home cooked and piping hot. The venue is beautiful a perfect setting for a wedding. The only downside was we all had to leave the hotel by the main entrance and walk all the way round the hotel to the back to where the ceremony took place, luckily it had dried up a bit but we were having to dodge big puddles, we then had to do the same after the ceremony. The room where the ceremony was held was very cold and where we sat for our meal was cold. I never took my wrap off all day and night. All in all it was a great day. The staff were all very polite and helpful just disapointing how cold the rooms were and there could be a better way of getting to the ceremony room.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Smiggy 1970 Thank you for leaving your review on TA and your positive words about the food & Venue. If l can explain why we walk guests around the front of the hotel (only when it is dry) is that the Bridal Couple want to keep the surprise of the Lagonda Suite to be secret right up to the point of your entry for the Wedding Breakfast, when it will be fully complete in all its splender & glory ! this is when you get the best view of the suite. Had it still been raining, we would however lead guest's through the Lagonda Suite. The Ceremony is kept slightly colder as it is smaller, normally at the Bride & Groom request, as it helps them to remain cool, calm & collective during their vows. The main suite is fully Air Conditioned and it will depend on where you and seated !! some guest tell us that they are too hot while others feel it can be too cold. We do endeavour to balance the room heating controls to the request from guests. May l apologise if the room was to cold for you and pleased to hear that you had a enjoyable day Kind regards Dave R General Manager

"Birthday party"

5
14/11/2016

We stayed at Aston Hall hotel and had a meal for a special birthday. The hotel room was lovely. It was very spacious and the bathroom was extremely clean. The food was good but not outstanding. It was a great

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Jenny C Many Thanks for your kind comments and we are really pleased that you enjoyed the 'Special' birthday celebration and look forward to welcoming back when there is another party Kind regards Dave R General Manager

"Excellent wedding. Shocking Hotel"

3
13/11/2016

If I could I would give the wedding experience 5* and Hotel 2* !! Wonderful staff, clean, tidy, attentive, delicious & all round beautiful wedding venue. Would recommend. Hotel? ... rude staff, clean rooms, over priced, standard breakfast. Wot stay again.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Morgan R Many Thanks for your mixed review that you posted. I have sent you a reply to your original e-mail and l hope that l explained all the issues that you raised in that correspondence ! if l have failed, please contact me again and l will try to clarify everything in detail. May l Thank you again for all your positive feedback and rest assure l have addressed all the negatives with each department Kind regards Dave R General Manager

"Fantastic!!"

5
05/11/2016

Myself and my husband visited this hotel in August as part of our 25th Wedding Anniversary celebrations. The hotel is superb, the staff are friendly and welcoming. We were pleased with our room and although when we booked they only had twin beds available, they soon changed this to a king sized double the day after we arrived. We enjoyed superb food every evening in the restaurant. The soft music always playing in the restaurant just added to the relaxing ambiance. Even though through our stay there were three weddings and a party held, this never disturbed us as hotel guests whatsoever. Highly recommend this hotel.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Julie S Many Thanks for your very kind words and (belated) Congratulations on your 25th Wedding Anniversary. I am honoured that you decided to have your celebration with us. Its reassuring to hear that the Reception Team gave you an up grade to one of our King Size suites Aston Hall is very flexible in that we have different rooms & areas where our Residents can relax and do not feel that they are encroaching on other events that may be going on within the Hotel We hope to welcome you back very soon and its hasn't have to be a celebration to enjoy it !! Kind regards Dave R General Manager

"Lovely English old style hotel"

3
02/11/2016

The hotel is in very nice surroundings just outside Sheffield. The rooms are clean and with funitures in Old English style. The building is probably from the beginning of this century. Sweet and friendly receptionists. The food at the hotel is really good.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Flemming koldin Thank you for your review after your visit to Aston Hall Hotel I hope that when you are over in the UK again and you are visiting South Yorkshire, that we can welcome you back to enjoy our Hotel & facilities Kind regards Dave R General Manager

"Great surprise party event"

4
31/10/2016

We booked the marquee for a 45th wedding anniversary, Lucy the event organiser was really helpful, never growing impatient with my questions and emails. The food was very good we had steak pie and pork and stuffing sandwiches, everyone who came to the party was very complimentary. So thank you. Alison looked after us on the night and she was excellent very attentive and managed to carry a 3 tier cake to be cut, she is slim and we have no idea how she managed it. Imogen was friendly and great behind the bar. The DJ was very good, I am always nervous about DJ's at parties but I definitely had not need to bee. If you have a party at Aston Hall I definitely wouldn't look for an outside DJ. My only comments on the marquee were that the bar area is shabby and the screen in front of the toilets could do we some TLC. We all stayed and the rooms were great, my only comment on our room was that the bathroom was a real let down for the grandness of the room. The other bathrooms in the other 2 rooms we had were better. Breakfast was very good, one of the nicest I have had in a hotel. Freshly cooked, and not at all greasy as some hotel breakfasts can be. However the service was terrible and really needs to be improved. All in all a great evening that my parents really enjoyed so thank you to everyone at Aston Hall that were a part of it.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Rachael W Many Thanks for all your positive comments and the nice feedback on Lucy, Alison & Imogen - they are all key members of the team who are dedicated to give the best Customer Service at every opportunity. I have addressed your comments with the Breakfast Supervisor who will take them on board for future reference Lastly, l am delighted that your parents really enjoyed their 45th Wedding Anniversary with all their Family & Friends Kind regards Dave R General Manager

"Abba tribute and meal"

5
30/10/2016

I've had the pleasure of staying at this lovely hotel before. This time myself and friends booked an Abba tribute night. The food was really tasty, the staff were friendly and attentive and the tribute act, who were great, had us all up on our feet dancing...we all had such a fab night! The hotel is set in beautiful grounds and is in an excellent location, it's close to M1 although you wouldn't think so as its idyllic. Our room was really spacious with lovely views of the grounds, I will definitely be booking again.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Jayne S Many Thanks for your kind words It is nice that our returning guests appreciate Aston Hall Hotel for our Events, Grounds and the overall ambience. We are in the process of drawing up next years programme of events so we hope to see you at another of the Tribute Shows where you can dance the night away then stay over and enjoy all the facilities again Kind regards Dave R General Manager

"Best food ever"

5
29/10/2016

Visited the restaurant for Sunday lunch when they had a wedding fare on. It was one of the best meals I have ever had the food was perfectly cooked and at a reasonable price will definitely be coming back!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Emma W Thank you for your kind comments about our ever increasing, popular Sunday Lunch !! The Head Chef and his Team spend time on their menu's - which change every month - while keeping to tradition, they like to add a few 'twists' to give our regular guests an option if they require some thing different. We look forward to your next visit Kind regards Dave R General Manager

"Mr & Mrs Bale wedding"

4
29/10/2016

Stayed overnight for a friend's wedding. Lovely spacious, clean room with everything you need. Massive bed... soooooo comfy!! Only criticism is the price of drinks. Perhaps a discount for large parties?

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi owls67 I am pleased that you enjoyed Hollie & Mitchell's big day then managed to sleep in pure luxury on one of our King sized deep filled mattress's !! Kind regards Dave R General Manager

"Lovely 3-day break"

5
26/10/2016

This is a lovely hotel with helpful friendly staff. We enjoyed a great selection of bar meals served promptly in the quiet comfortable bar. Superb situation just off M1. Public transport right outside the gates into centre of Sheffield.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Joy R It is nice to hear that you had a 'lovely 3-daybreak' and decided that Aston Hall Hotel was the correct choice for you. We are very accessible to Sheffield, Meadowhall, and many other popular tourist destinations and only 1 minute off the M1 !! You would never realise you are that close to the motorway when you travel up our tree lined drive with the hotel nestling in 50 acres of woodland. We hope that you will spend another 3 days back here soon Kind regards Dave R General Manager

"Abba Tribute Night"

5
25/10/2016

What a fabulous night. This was the first time we'd stayed at Aston Hall and what a beautiful, elegant hotel it is. Our room was stunning, with beautiful views over the grounds and a huge bath in the bedroom which was purely indulgent. The Abba tribute band was fantastic, along with the food and setting. The staff were attentive and service second to none. The DJ following Abba was also a particular highlight, and had everyone up dancing. We would definitely book to stay again!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi emmzturner Thank you for your very kind words about your first experience here at Aston Hall Hotel We are all very proud of Aston Hall and like to show that to our guests when they come to visit. The ABBA night was a huge success so please keep in touch with us through our Face Book page to see what other nights are coming soon and we will look forward to welcoming you all back Kind regards Dave R General Manager

"Vegan delight"

5
24/10/2016

Visited Aston hall for afternoon tea with my best friend and we had a fabulous afternoon. I'd asked for vegan food and what a treat we had, delicious sandwiches and gorgeous scones made especially for me plus a selection of fab cakes. We ate so much food and washed down with prosecco and had a totally fantastic afternoon. Nothing was to much trouble and the staff were lovely and friendly. nothing better than an afternoon with cake and fizz with the girls ???? will definitely go again already booking our next visit ??

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi misscelliott It is great too hear that we managed to serve you & your best friend a 'Full Vegan Afternoon Tea' ( washed down with the Prosecco) with total Vegan products. Jo-jo (our pastry chef) was set the challenge and l am so pleased that she was able to fulfil it with such aplomb ! from researching, sourcing all the ingredients to preparing & baking the cakes & scones she relished the task ! The 'icing on the cake' ( please forgive the pun) was your terrific review on TA. We hope that when you return, you and your 'non-vegan' best friend will have an even better experience, especially when you gave me more of an insight to the Vegan Community and products that we can purchase Here's to your next visit .... Regards Dave R General Manager

"Avoid"

1
21/10/2016

Customer service dreadful . Claimed double booking ..took over 4 months to realise this ??! Endless excuses ...no apology . Blaming on a staff member that conveniently 'has now left ' (even though we spoke to several members of staff whilst booking the entire Darcy house for 2 nights and additional hotel rooms for guests .) We now have to start all over again which has caused a great deal of stress for us all . Dave Robinson should be ashamed ..call yourself a manager ?? Appalling .

"Average "

3
09/10/2016

I booked a night here through trip adviser a supreme room on dinner bed and breakfast rate for £141 . Hotel is quite pretty inside and out , we stayed in the old section in dubbery room , bed was very soft room clean , bathroom tiny . The pictures of rooms on hotel web site are all luxury rooms . No roll top bath robes or slippers in supreme rooms . I have stayed in many hotels and for £141 would have expected bigger bathroom . Pictures are deceiving. We didn't like anything on dinner menu but you can use your £18.00 per person allowance against bar food and still dine in the restaurant . Food ok nothing to complain about plenty of choice on bar menu . Staff friendly but not very attentive as in asking if you'd like anything else such as sauces ect . But again had much worse meals . Ok night sleep lovely pillows and duvet just Shane mattress was so soft . There was a wedding on and we could here guests outside having a fag , but no fault of hotels and we were tired so noise didn't keep us awake . Breakfast was average , bacon tasteless but staff friendly continental section was sparse if pastries fruit salad consistent of apple apple and plum and orange orange and more orange , no strawberries pineapple Mellon ect . Reception staff friendly . Not a bad hotel by any means but I have stayed in better not quite the luxurious stay I was expecting .

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Ann K I am sorry that you could only rate us as Average and l appreciate your comments on your Evening away. Thank you for raising the points that you made and I will take the opportunity to look into them to see where we can improve the standards that you and every other guest expects. If we can tempt you back in the future please contact me before you make a reservation - we look forward to hearing from you soon Kind regards Dave R General Manager

"Wedding reception "

5
09/10/2016

Fab venue stunning setting and beautifully styled interior . All the staff were very helpful . The only criticism would be the over inflated drinks prices. Not that it stopped us we had a ball . Would definately recommend .

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Janet C Many Thanks for your review - l am pleased too hear that you had a 'Ball of a Time' at the wedding that you attended. I hope that we can expect to see you ( and friends) back at Aston Hall very soon Kind regards Dave R General Manager

"Better than last time!"

4
05/10/2016

Second night here on business. I was given a bigger room than last time - in fact the room was huge! Somewhat surprisingly, the bathroom was tiny. It was difficult to find a convenient place for my toiletry bag to fit. No bath, but a walk in shower. Rooms have names instead of numbers - mine was called "Empire - fork"....? Room included steam iron and board, room safe and was clean and bright. Windows can be opened with a great view outside. Power sockets are somewhat awkwardly placed (probably because of the age of the building) so need a bit of discovering. Only tiny thing wrong was an extremely loose bathroom tap - I reported this when checking out. Best bit about the stay again was the food - again it was fantastic!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Quarky68 It our pleasure to welcome you back for your second visit and happy to hear that the food was as consistent as you would have expected it to be. We believe its well worth the walk up those stairs to get to 'Empire Fork' as the views over our beautiful Countryside are stunning. All the rooms in the Main house are indeed named, they are actual names of types of Cutlery !!! As we are based in Sheffield ( home of Stainless Steel) they are appropriately named We hope to see you back at Aston Hall for your third visit very soon Regards Dave R General Manager

"Beautiful room, good service"

4
02/10/2016

This hotel is roughly one minute off the M1, so it is incredibly convenient for anyone moving north or south. I use it because this hotel doesn't feel "corporate". The rooms are large. We have stayed here before and choose a room in the older Georgian part of the hotel. Rooms are large, have high ceilings and fabulous bathrooms. The food is nicely prepared, especially the breakfast. Staff are friendly, efficient and approachable. The car park is large and well lit. We were going to a concert at the Sheffield Arena, so drove there from the hotel. It is a short 15 minute journey. I thoroughly recommend this hotel.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi DavidofWashington As a returning guest of Aston Hall, its always nice to welcome friends back on a regular basis, I am pleased it ticks all your boxes for when you travel away from home for a concert or any other happy event that you are attending in South Yorkshire. Your comments are well appreciated by all the team and we look forward to having you back here soon Kind regards Dave R General Manager

"A Perfect Day"

5
28/09/2016

25th September 2016 Many thanks to Aston Hall staff and management for making our daughter Laura & Daniels wedding day so special. The venue is beautiful, the rooms are fantastic and the food & service throughout our stay was excellent. Another wedding was also in progress on our day, but you honestly would not have known. Most of our guests had no idea! Special thanks to Dave for his support, invaluable advice and calm handling and resolution of potential problems; particularly the issues we had with the wedding venue decorator. A genuinely nice guy and a consummate professional in every way. We honestly couldn't fault anything. A perfect day in every way; many thanks to everyone at Aston Hall for giving us some very special memories. Mark & Ann Willis

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Markospider Many Thanks for your kind words On behalf of all the Team here at Aston Hall Hotel we have to say it was our pleasure to conduct Laura & Daniels big day on the 25th September. We take pride in our work and it is very rewarding to hear that all our hard work is reflected by a superb TA review that you have posted. We hope to see you all back here very soon Kind regards Dave R General Manager

"Wedding visit"

5
22/09/2016

My friends recent got married here. The grounds are beautiful. The drinks are slightly expensive but that's too be expected. The food was amazing and their fudge cake is the best I've ever tasted!! An amazing venue for a wedding!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Hannah1106 Many Thanks for your kind words after your recent visit to Aston Hall for your friends wedding. Its even better news that you believe that our Pastry Chef Joanne's Chocolate Fudge Cake was the best that you have ever tasted !! Please feel free to call in any time to sample her other culinary delights - her Afternoon Tea's are to die for !!!! Looking forward to seeing you again soon Kind regards Dave R General Manager

"99th birthday party "

5
18/09/2016

We booked a 99 th birthday party here the same day as 2 weddings so the level of service was even more impressive . The staff were really helpful , the food was excellent and the whole process was smooth from start to finish . Hopefully we will hold a 100 th birthday celebration next year at the same venue . Thank you staff of Aston Hall Hotel you assisted in making a special lady very happy .

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Pingpongyork Thank you very much for your kind words I am pleased too hear that Charlie & her team ran the 99th Celebration Party impressively and to the level that you would expect - even with the 2 weddings going on in the background. Our Pastry team put a lot of time & effort into their work and its pleasing too hear that their hard work pays dividends with a great TA review I have already pencilled in the Birthday Girl 100th Party next year and l will personally serve her Champagne to help the Afternoon Tea to digest. Looking forward to seeing you all next year Kind regards Dave R General Manager

"Amazing Wedding"

5
16/09/2016

Myself and my Wife held our wedding reception at Aston Hall on 06/08/16, it was an absolutely amazing day, in a fantastic venue. Staff were absolutely outstanding, everything about the day and venue was brilliant from start to finish. Special mentions for Wedding Planner Rebecca and Hotel Manager Dave, nothing was too much trouble and they couldn't have been more helpful. Would highly recommend Aston Hall. Chris & Laura Milner

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Chris M Many Thanks for your kind words & compliments On behalf of all the Team here at Aston Hall Hotel, we just want to say that it was our absolute privilege to give you & Laura your dream 'Wonderland' wedding. Looking forward to seeing you all back here soon Kind regards Dave R General Manager

"Sunday lunch"

4
13/09/2016

We went for Sunday lunch to celebrate my husband's 70th Birthday, lovely surroundings, and thanks to the attentive service from Angela and her team, and the well presented, and well cooked food, on the compact, but more than adequate menu, we were not disappointed, we will most definitely go again. Would recommend for anyone who wants a nice meal, in pleasant surroundings, with good service,.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Percival Pair Thank you for your kind words I am delighted too hear that Angela & her team looked after you with great service, when you celebrated your husband's 70th Birthday party. The chef's take a lot of pride in their work and its nice for guests to appreciate their culinary skills by leaving great comments on such a big Social Network like TA Looking forward to seeing back at Aston Hall Hotel soon Kind regards Dave R General Manager

"Amazing wedding venue."

5
12/09/2016

My daughter was married at Aston Hall this weekend and we all had a fantastic day. The attention to detail was excellent and the staff were amazing. The food was excellent, well presented and tasted wonderful. I would recommend this venue to anyone. The general manager ensured that everything ran smoothly and it was just a really perfect day for everyone. The grounds were lovely and provided a perfect background for wedding photographs.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Kathrynwhit06 Everyone one of the Team at Aston Hall really appreciate your comments & compliments as they really try hard to make sure all our guests have a Great Experience while visiting the Hotel no matter what occasion they are celebrating. We look forward to seeing you all again soon Kind regards Dave R General Manager

"a wedding to remember"

3
10/09/2016

We went to my sister in laws wedding at aston hall hotel and was very happy with the place, we spent 2 nights in a king room, it was so clean, the bed was comfy and fresh lining, the shower was hot and all i can say is it was perfect, we wouldnt hesitate to go back again. the food in the resturant was amazing i had stake with onion and blue cheese souce, wow is the only words i can use, it was really that nice. the onion rings were the best, so light and golden, the morning of the wedding we had a breakfast, you tell them what you would like and what you would like to miss of your full english, i asked for scambled eggs on mine, they were so nice, silky and tasted like ive always thought scrambled eggs to taste like. the only problem was the sausage, there was about 8 of us and not one of us liked there sausages, they had a taste that stayed in your mouth for ages.but everything else was fab. the function room was huge, it had the space that was needed for my sister inlaws family to party the night away, the drink prices were way to expencive but saying that most hotels are. even though the staff seemed nice it was like we were looked at as not been equal to them, not trying to put them down as i know they have jobs to do but come on every body should be treated the same. since the wedding we have been back for drinks me and my wife, she had a bottle of wine which was £18, which has put us of going back again

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Andrew A Many Thanks for your review, l am very pleased too hear that you & your family had a great time at your Sister-in-law's wedding. All our Housekeeping team take pride when they service our bedrooms and it is very nice for them to see that their very hard work pays dividends. I am sorry that you did not enjoy our locally sourced Breakfast Sausage ! A lot of our guests do like the slightly spiced sausage but l appreciate that they are not to everyone's taste. We look forward to seeing you and your wife back here soon Regards Dave R General Manager

"Wedding Reception "

4
30/08/2016

A really beautiful setting for a lovely wedding ! The reception was held in a marquee in the grounds, laid out to perfection with all sorts of added extras! Could not fault the three course meal, especially the main course do Blade of Beef. An excellent Master of Ceremonies and staff were friendly and efficient. Enjoyed every moment!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Vivien W Its great too hear that you had a Lovely day in our Marquee, l must admit, when it is set out as beautiful as it was, it is an amazing sight ! The Chef spends a lot of time preparing dishes that he thinks will be suitable for Weddings and this is his favourite !! To hear that you 'enjoyed every moment' means so much to the team as we always try to give a great experience to every guest. Kind regards Dave R General Manager

"Wonderful wedding"

5
30/08/2016

Attended our nieces wedding at Aston hall sat and it was amazing. Beautiful service. Excellent meal .organisation was impeccable .evening reception was wonderful. Really enjoyed the whole experience. We booked 2 rooms and breakfast which again was very enjoyable. The grounds are amazing Can't wait to see the pictures. Thank you to everyone who helped to make Holly and Alex's day very very special. Xx

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Sharron N Many Thanks for your very kind words & comments, they are really appreciated by the whole team here at Aston Hall Hotel. I hope we can tempt you back and that you will visit us again soon Kind regards Dave R General Manager

"Brilliant Wedding Venue"

5
23/08/2016

My Daughter had her wedding here after getting married at Aston Church which is a stones throw from the front door . The rooms are large and well furnished if stopping over (ours was Trow) with both traditional and moden available. The wedding breakfast ( why they call it that in the afternoon I've no idea) and night buffet tasted superbe and staff very accommodating with the master of ceremonies excellent. Only down side is the cost for this type of venue but well worth it . If you know anyone who wants a fairy tale wedding and is willing to pay the price then look no further 10/10

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Big_Kenn57 I am so pleased that you & your family had a wonderful day here at Aston Hall Hotel to celebrate your daughters big wedding day, your comments & feedback are very much appreciated. The reason why its called a 'Wedding Breakfast' is because its the Bride & Grooms first official meal after they have been married !!! Hope to see you all back here at Aston Hall Hotel very soon Kind regards Dave R General Manager

"Under used"

4
22/08/2016

Have used this hotel a number of times and it always surprises me how under used it is. Not sure what the function side of things is like, but for a lunch/dinner venue, a meeting place and as a hotel it offers great value for money. It has a quirky charm where the service is not crisp and super-efficient, but it is friendly and accommodating and offers nothing to complain about. The grounds are attractive and it is so easy being just off the M1 Jt 31. Will continue to use.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Beenaboutabit1966 Many Thanks for your fantastic 'Testimony' with raving fans like you, l will not need to advertise ! I am very pleased too hear that you find our service to be friendly & relaxing as well as Value for Money ! We look forward to your next visit soon Kind regards Dave R General Manager

"Absolutely gorgeous!"

5
22/08/2016

Best Westerns have never let me down. So gorgeous. Clean . Staff always friendly I had a horrific experience at the station hotel in worksop and could not stay there as it was dirty but booked to stay here instead and was just sooooo pleased!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Kelly S I am very Happy that you enjoy staying at Best Westerns and more importantly, Aston Hall Hotel ! We have a lot of regular guests who stay within the BW family and now we can add your name to our list !! Look forward to welcoming you back to Aston Hall very soon Regards Dave R General Manager

"This will always be my most favorite hotel ever!"

5
16/08/2016

Well, I got married here in 2008 and to be honest it was the most amazing day ever. This place is just phenomenal. I visited a wedding lately and it didn't let me down at all. Still the same amazing place. Staff, rooms, service and food all just as good. Beautiful surroundings and a beautifully decorated hotel. Very modern.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Loran S I am pleased to hear that we are still as consistent as when we where in 2008 when you had your Happy Wedding day. We want to strive to be the best Hotel in Sheffield and being consistent should help our cause in getting there. I hope to welcome you & your family on many more joyous occasions back here at Aston Hall Hotel in the future Kind regards Dave R General Manager

"Afternoon delight! 5*"

5
15/08/2016

This is the 2nd time I have been for afternoon tea. The hotel is set in beautiful grounds with views of the country side. We were sat in the gardens in the gorgeous sunshine. Afternoon tea Consisted of a good selection of sandwiches, desserts were to die for and my favourite. Chocolate dessert are the best i've tasted and just melt in ypur mouth. Scones with clotted cream and jam, freshly baked! Plenty of tea and coffee. Staff were very attentive and polite. Will be returning again, simple superb!

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi debbie n Many Thanks for your very kind words, l am really pleased too hear that you enjoyed your Afternoon Tea - again !! The Pastry Team here like to evolve their offerings and spend many hours experimenting. If you do have a favourite dessert just let us know and we will endeavour to fulfil your request when you next visit us here at Aston Hall Hotel Kind regards Dave R General Manager

"A really nice hotel - let down by small detail"

3
10/08/2016

A recent visit for a wedding reception was a very memorable event. A great hotel in a superb setting and close to motorway access. Reception staff were great but after that there were a few problems - it took an age to get served from the bar! This is really unacceptable for a place of this quality. The bar manager needs to grip what looks like student staff. Second disappointment was the cleanliness of the lavatory, again of ra hotel of this standard that was a let down. My wife thought the ladies facilities were good - regrettably the gents needed considerably more attention. A great hotel - but badly let down by a few details.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi 373Yorkshire Many Thanks for your review. I am pleased too hear that our Reception Team looked after you and apologise for the unacceptable standard of Service in the Bars which you experienced. I have spoken with the Bars Manger who will address this issue as a matter of urgency. The toilets are normally kept very clean & tidy but we did experience an unfortunate overflow when a guest decided to overfill one of the toilets with toilet tissue resulting in flooding. Once we were aware of the situation a member of staff cleared the spillage. Thank you for bringing these issues to my attention Kind regards Dave R General Manager

"Outstanding Wedding Day"

5
08/08/2016

My daughter 18 months ago book this venue for her fairy tale wedding, from day one the staff /wedding planner were fantastic. Come the day of the Wedding 6/8/16, we were not disappointed, The venue was a dream, staff very pleasant and exceeding helpful, food really was out of this world for such a big event (200+ guests), nothing was to much trouble. I must also make mention of the general manager David, a professional through and through, he clearly had his finger on the pulse all day, which led to a faultless day. Wish we could do it all again. Thank you Aston Hall for making it a day to remember and cherish. WOULD HIGHLY RECOMMEND.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi simon 1438 Many Thanks for your fantastic review It was the whole teams pleasure to fulfil the 'Dream Wedding' for Laura & Chris. We like to offer the best service that we can give and its very much appreciated when our guests recognise this and telling the World through Trip Advisor We hope to see you back here at Aston Hall very soon Kind regards Dave R General Manager

"Great hotel in great location"

4
27/07/2016

This handsome building in well kept grounds is very close to the M1 but looks and feels as if you are out in the countryside. We had a basic room (as the only option for a twin room) but it was clean, comfortable and spacious enough. The food is good, although the range of choice and standard of cooking of breakfast were perceptibly lower on Sunday. The dinner options are reduced then as well. We went to the Yorkshire Sculpture Park by car and to the Rother Valley Country Park by foot from our base here - just 2 of the good destination options for visitors. Would recommend this hotel to anyone.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Kathryn K Many Thanks for your review and l am pleased that you enjoyed your 'Countryside Retreat' break. We are ideally situated for a lot of Tourist attractions and l look forward to welcoming you back when you return to the Beautiful South Yorkshire Kind regards Dave R General Manager

"Nice place"

5
25/07/2016

Stayed here a few times now and always look forward to it. The rooms are nice and modern looking,air con to keep them nice and cool, big TVs in each room , really smart bathrooms. Two descent menus to choose from for food, and it's always really nice. The staff are always friendly and helpful. Keep up the good work and thank you

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Steven M Its great to hear positive feedback from our regular guests and that we are giving you a good 'Guest Experience' so much so, that you are telling everyone on a forum like TA Thank you from all the Team and we look forward to seeing you again very soon Kind regards Dave R General Manager

"Wonderful wedding day"

5
22/07/2016

Our room was ground floor easy access, it was spotlessly clean and spacious. All the staff from the reception, bar, waiters, were efficient, polite and industrious. The wedding took place in the beautiful church on the edge of the grounds and inspite of the rain was so beautiful. I will be staying there again when in the area.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi barbarba63 Many Thanks for your very kind words Even despite the rain trying to spoil the big day l am pleased you had a great time and we all look forward to seeing you back here at Aston Hall Hotel soon Kind regards Dave R General Manager

"Good night"

5
17/07/2016

Visited Aston hall on Saturday night . Although there was a wedding taking place and a motown night it was still a nice relaxing night. Good food in the restaurant excellent service . Nice atmosphere in the bar

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Phil L Many Thanks for your review. It is good to hear that even though we did have several events going on at the same time it did not interfere with your relaxing evening. The dedicated Kitchen Team alter their menu's monthly so that our regular guests can dine more often, without getting to bored with the same old menu. As you are a 'local' it will be great to see you again soon Kind regards Dave R General Manager

"Short break"

5
16/07/2016

This last week we stayed at Aston hall hotel and found it everything we would hope in a hotel ,set in wonderfull grounds.All of the staff were polite & friendly and the breakfast was of the highest qualitywith a good choice,And unlike the rest of the hotels we have stayed at in uk we were not expected to make our own toast or tea, We will most certainly stay here again - well done

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi akrotiri48 Many Thanks for leaving such a positive review - it is reassuring to hear from guests, that what we offer is what you, the guests, want ! We build on all good feedback and try to improve what we already offer, so it is essential that we listen to the good (or bad) comments that we receive. We hope that if you are ever back in South Yorkshire we can expect you to call in for a catch up ! Kind regards Dave R General Manager

"wedding"

5
14/07/2016

We stayed here for 2 nights to attend a wedding. Hotel ideal for a wedding rooms are of a good size and clean, staff great good pint of beer hotel grounds excellent ample car parking in a good area. Wedding coordinator did a great job everything you need was in the room. Our room face the rear car park and was very quiet great stay once again thanks.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Mel C I am pleased that you enjoyed both your nights here at Aston Hall Hotel for the wedding that you were attending. You sampled all the aspects of what we have to offer here at the Hotel and l am pleased we have made a lasting impression on you. We hope you return soon. Kind regards Dave R General Manager

"Best one night stay"

5
13/07/2016

We had a small double room in the separate building to the hotel, and yes it was small but there was plenty of room for two people to move around and put our things. Looked like it had recently been refurbished, very comfy bed. The bathroom was very small but the shower was amazing!! Breakfast was lovely, cooked to order rather than help-yourself, cold, rubbery food. Big variety of cold and hot food and drinks for breakfast. Location wise it's about 20/25 minutes to Sheffield city centre, we didn't expect it to be this long and the route was a bit of a drag but we enjoyed staying out of the city and it was no problem getting into Sheffield with a sat nav. Had a lovely stay and would return if visiting Sheffield again.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi susan g Many Thanks for your kind words and we are really happy that you enjoyed your stay in Aston Hall Hotel. Your room was in Darcy House and is very popular with returning guests so if or when you return to Sheffield please contact us and we will try and relocate you in an 'Upstairs' room. We look forward to seeing you again soon Kind regards Dave R General Manager

"Lovely"

5
12/07/2016

We stayed as a family for 2 nights whilst attending a wedding. The hotel is beautiful and the staff most helpful and friendly, breakfast was well cooked and tasty. We looked around the hotel function rooms and thought them quite delightful, the views from our windows were gorgeous and the gardens equally so, overall a charming and pleasant stay.

, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi mmF618RW May l take this opportunity to say Thank you for your kind comments about the Hotel, Staff, Food & Gardens - we really appreciate the feedback. I am delighted that you had a pleasant stay with us and hope to see you again very soon. Kind regards Dave R General Manager

"A wonderful place for our wedding day!"

5
07/07/2016

We held our wedding reception at Aston Hall on 11th June. Right from when we first visited and booked it (two years in advance!) our wedding coordinator was always happy to answer any questions that we had and there was no hard sell of the venue as we experienced at some other places we looked at. Lucy, our wedding coordinator for the day itself was amazing and really helped to ease the stress of wedding planning, even when we had a few guests drop out in the last week. On the day, the duty managers and staff in both the day and evening were great - making sure the day went to plan and that everyone had a great time! We stayed in Bellasis on our wedding night which is a lovely room, in a separate block from the main building. Lots of our guests stayed also stayed at the hotel and they also told us how much they enjoyed their stay!

"Great weekend stay if at a wedding"

4
04/07/2016

We booked Aston Hall as we were attending a family wedding at the church next door. We had 2 nights here in the Helve room on first floor just above Reception. Our son and partner were just down the corridor in 'Fiddle' room. Well, our room was huge with a gorgeous bay window overlooking the rear garden with a view beyond. We had room service breakfast which was good. Can't fault the staff or the accommodation. If you want a quiet weekend here in season you won't get it as it such a popular wedding venue and functions hotel, so high noise levels throughout. But that is what keeps these lovely old hotels in business. Everything in our room worked so no complaints. Might come back for a family reunion as the village is in a great spot for us.

"Excellent quality and value"

4
04/07/2016

My room was in the old house but was well equipped and comfortable and with good wi-fi. My bar meal of Hunter's Chicken was only average so try something else. A wider choice of ales would be appreciated. Room numbers, rather than names, would be more convenient.

"Gorgeous but breakfast could have been better"

5
29/06/2016

We stayed here on our wedding night. When I finally saw the room for the first time at 2:15am the next day I was rather envious that my husband had gone and checked in the previous afternoon to get ready there, rather than me! We stayed in the West Wing, a separate building, but only a minute's walk from reception, however no lift (which I could have done with by then!). Both bedroom and bathroom were gorgeous, there are his and hers sinks in the bathroom, with a double shower and lovely big bath. The bed was very comfortable (and I'm hard to please re beds). Not, however, chuffed with the fact that an expensive hotel had longlife milk with a horrible aftertaste in the rooms - it is possible to get the longlife milk in individual plastic servings that doesn't have it, so why do hotels have the horrible stuff? Buffet breakfast was nice, but fairly generic. Also not impressed with the coffee, bitter, which is very picky, but, again, I don't expect it at an expensive hotel.

"Our daughter's wedding"

5
28/06/2016

The hotel manager Dave and his team made our daughter & son in laws wedding the best day ever. There service was absolutely fantastic. Rooms amazing. Food excellent. Couldn't of asked for more. Thank you so much.

"Lee & ems wedding reception"

5
27/06/2016

Lovely place ,old building but set in beautiful gardens ,standard really high ,very clean and nice rooms ,service excellent, had a brillant day ,look after so well nothing was to much trouble for the staff ,my son and is wife could not have pick anywhere better for their wedding reception amazing place

"Take That Tribute night"

5
24/06/2016

Thankyou to the staff at aston hall for another great night. We had a table of 28 for a 50th birthday and they even got The tribute band to sing happy birthday to the birthday girl as they brought the cake out which made her quite emotional. A special thankyou to Lee De-rozario who looked after us. Food was lovely as ever we had a prob with our vegetarian option but that was soon rectified. Well done team look forward to the next one! Elaine

"Very good"

5
15/06/2016

Stayed for one night, plenty of parking, friendly helpful staff at the desk. Room was in the west wing - seemed like 3 mile hike, of course it wasn't but upstairs and lots of doors to go through etc. Not sure if there was a lift - didn't see one. Room very nice - large, plenty of space, quiet, well equipped. Super King Size bed was very comfortable and I slept v well Room had air con / heating which worked fine Wifi was easy to use but TV kept losing the signal so a bit of a pain to watch. Bathroom looked lovely but like so many things was a triumph of form over function, the powerful shower was a fixed rain shower head with the controls behind the shower so tricky to switch on without getting soaked, good job there was a shower cap provided and also a shower mat as the tiled floor was slippy when wet. Anyway no disasters! Breakfast was good - cooked to order, staff very attentive. Breakfast room was quite busy and I did wonder if they had enough tables for everyone as it was quite full. Would happily stay here again.

"Excellent"

5
13/06/2016

Well situated, Well appointed, Friendly staff, Good Breakfast, Excellent Evening Meal, Great setting. Good car parking, Lovely grounds, Great outside seating area, comfortable rooms, Great shower. Very Clean, Comfortable beds,

David F, Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear C S, All i can say is thank you for such glowing comments. It is really pleasing to see that we do delight our guests and to get responses like your yours make it all seem worthwhile. I look forward to your next visit. David

"Tickhill Velo Treat"

5
12/06/2016

Called here today for a special cycle ride stop off. Coffee, tea, cakes and scones were all served. They were all absolutely delicious too. The scones were still warm and baked to perfection. Staff were very friendly, the hotel is beautifully decorated and spotlessly clean. Will definitely return for a meal - very impressed.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear SBCherry, I am delighted to see that you enjoyed your stop at Aston Hall. We do look forward to forging a strong relationship with Tickhill Velo and help you organise future events at Aston Hall. Kindest regards David

"Great food, excellent customer service"

5
12/06/2016

Aston Hall stands out as an exemplar of customer service. The staff can not do enough to make your stay the best experience. The food in the restaurant is superb and is worth revisiting whenever in the area. The rooms are well appointed and comfortable.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Mark, Thank you for taking the time to give such positive feedback. We will indeed look forward to your next visit. Kindest regards Daavid

"excellent for family occasion"

5
03/06/2016

As a family we live in the surrounding areas and have been to the Aston Hall many times using the Vanquish room which is a private dining room for medium/large parties. We have always had first class service and beautiful food . I have stayed overnight once and the room was lovely and extremely spacious. Breakfast was good quality but not huge. I would definitely recommend

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Janep, Thank you very much for your positive recommendation and endorsement. I am delighted that you see that Aston Hall is your favourite venue for your family celebration and very much look forward to your next visit. Kindest regards David Fort

"Beautiful grounds"

4
30/05/2016

My first trip here was to a wedding. The place looked beautiful and the outside area was great for photos. The wedding breakfast main meal of lamb was delicious, as was the sticky toffee pudding; I doubt the fishcake starter contained any fish, seemed mostly potato. Staff were attentive regarding the wine, however overall seemed a little inexperienced and disorganised. One or two of the girls looked like they didn't want to be there. Evening buffet was nice and had something for everyone.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Nixla, Thank you for taking the time to share your experience and write such good feedback. It is rewarding to see that you had such a great time at the wedding. I will obviously pass your comments onto the relevant department, both positive and negative so we can improve our products. Kindest regards David Fort

"Overnight stay. "

5
29/05/2016

Absolutely brilliant over night stay. (Sat/Sun). Room was lovely, evening meal was really nice and breakfast was perfect. Staff were all amazing. Hotel was accommodating 2 weddings and we hardly noticed. Thank you for everything Patrick Power (Liverpool)

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Patrick, Thank you for your kind word. It is always very welcomed to see that we do get things right and rewarding for the team to get the feedback they deserve for their hard work. I really hope that you do choose to they with us again for your next trip to the area. Kindest regards David Fort

"Wedding stay."

5
29/05/2016

My partner and I stayed here for 2 nights for a wedding. Room lovely and clean and big enough for the both of us. Hotel and grounds very pretty. Breakfast had a good selection. Staff were friendly. Only downside was the bed was only a double and we have King size at home so felt very small, it was comfy though!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Steph, I am delighted to see that enjoyed your stay with us for your friend special day. We look forward to seeing you back at Aston in the future and please do not hesitate to ask for one room with our superking size beds. Kindest regards David Fort

"80's night"

5
28/05/2016

What a night we had! Throughly enjoyed the 80's theme night with the girls. The menu is a set menu your only choice is vegetarian or not. You have no idea what food will be brought to you. But the food was really good. 3 course meal of soup for starter, chicken veg and potatoes for main and cheesecake for dessert Simple food but was delicious. The music was fantastic just got you up on your feet and dancing the night away! I've done a few of the theme nights here and they never disappoint.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Hi Keeley, Thank you for taking the time to write a review. We are so happy with with how great our 80's evening are going and we will be putting some more on throughout the year. We do keep the price as low as possible to give great value for money and this is why the menu is of the set kind rather than choices, however we always still produce fresh and great tasting dishes for you to enjoy. For your next booking please give us a call before hand and we will be able to let you know what the menu is well in advance. See next time. Kindest regards David Fort

"A PLEASANT AND COMFORTABLE HOTEL"

3
22/05/2016

When I booked by telephone to the Best Western Hotel reservations a two night,(Friday and Saturday) stay at the Aston Hall Hotel I was told by the operator that on the Saturday night of my stay they had an evening function but it was possible for me to book a bedroom well away from the noise so as I would not be disturbed. I arrived on the Friday afternoon , the receptionist was very helpful and welcoming she even arranged to have my baggage taken to my room as it was right at the end of a Wing. The bedroom was very comfortable and large and there was a very good bathroom and a TV in the bedroom facing the bed.. I spent the evening in Sheffield returning to the Hotel in the evening and after a nightcap in the comfortable and friendly Hotel Bar I had a very comfortable night. Breakfast next morning in a small , comfortable breakfast room was excellent the Best I have had for years. Both the Continental and English breakfast was offered and one could have both if wished and the service was good. The next day I spent in Sheffield. On returning to the Hotel at about 7pm. and driving up to the doors all I could see was a sea of cars .I had been told that morning by Reception that they were having two Functions that day but if the main car park was full there were a few places at the back of the building which ,in the circumstances, could be used.I tried but they were all taken . After a while with the help of the receptionist I found a slot to Park in . True to word I had no trouble with noise as I was at the opposite end to the Function room. The only noise I had was from a few very inebriated couples from the function who,looking for their rooms laughed and joked very loudly for a while outside their rooms way after Midnight. Breakfast next morning was a disaster . It was served in a very large Function room with a worn carpet,speakers hanging from the roof and had the ambiance of a Railway buffet and was just as noisy. The service was slow because there were so many people so I just had a snack from the Continental buffet and booked out ASAP. It was such a pity as the previous days Breakfast had been so great. This Hotel is a lovely comfortable Hotel with friendly and helpful Staff. JUST DON'T GO THERE IF THEY HAVE A FUNCTION ON.UNLESS OF COURSE YOU ARE AT THE FUNCTION.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Paul, Thank you very much for your feedback, although on the whole i am delighted to see that you have enjoyed your stay. I t is disappointing to see that your experience at breakfast on Sunday morning was not a positive one. Unfortunately when the Hotel is at its fullest we do have to use one of our function room for breakfast as our restaurant is too restrictive and guest would have to wait for a table to become clear thus creating a really unpleasant experience. This however should not impact on the quality of the food or the service provided and i will looking back to see what happened on that day. I hope we do get to see you again at Aston Hall. kindest regards David

"Lovely hotel with character"

5
11/05/2016

Had a one night stay here 1st-2nd May. Lovely hotel, original fixtures and fittings still it be seen. Very nice and welcoming staff. We stayed in the new wing,which was a modern style,but still very nice. Very comfortable room and dining area/ food was lovely. Good selection to choose from and good bar to relax in afterwards. Was perfect for an overnight stay,very close to Meadowhall shopping centre,but set in a tranquil settings/ grounds. Lovely for weddings/functions too

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Karen, Thank you very much for taking the time to write a review, i am so glad to see that you have enjoyed your time with us and that you think so much of Aston Hall. We look forward to seeing you back at Aston in the near future. Kindest regards David Fort

"Comfortable Stay, Heritage with a Modern Accent"

5
02/05/2016

A very comfortable hotel much better than its 3 stars. A historic property in a conservation area with a charming ancient church in the grounds. Our room was in a modern wing built to integrate with the older hall and was spacious with every comfort for the guest. The property has been sympathetically modernised wiithout losing its charm. Staff are welcoming in the bar and restaurant. Dinner was excellent on both nights that we stayed. Recommended and very good value for money. Great location for all the nearby attractions.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear C B, Thank you very much for your review. It is nice to see that our guests are "charmed" by our hotel and staff alike. We work very hard along with the owner to make sure we offer modern standards without disturbing the personality and heritage of Aston Hall. I am especially proud to see that you thought we were better than our 3 star would suggest, but i my view the quality of the service should not be measured in stars and delivering great customer experience is at the centre of what we do. I look forward to seeing you back at Aston Hall in the future. Kindest regards David Fort

"Lovely hotel, perfect for an overnight/weekend stay and even better than expected!"

5
01/05/2016

I booked a standard double bedroom for me and my partner as a surprise present (we have never been to South Yorkshire) and it was better than expected. A huge room, most comfortable bed and the breakfast the next morning (you pay £7.50 extra for, definite recommendation!) was lovely, as a guest you get the choice of the breakfast continental buffet and a full English, safe to say it set us up for our day of exploring and we were stuffed! The staff are most welcoming and it is a beautiful setting, mostly used by wedding groups and couples alike but a definite recommendation if you are visiting over a long weekend, we only stayed one night and wish we had booked another!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear 13Dani_0192 We are very grateful of you taking the time to write such a nice review. I will be sure to share your comments with the whole team and i hope you comeback to visit South Yorkshire again and stay with us here at Aston Hall. Kindest regards David

"Convenient location and it could be so much better"

4
30/04/2016

When you arrive at the hotel do not take your luggage in with you. As likely as not you will be in the wing which means you need to trek all the way through the hotel to get to it. Instead book in and then see if you need to drive around the back and park close to your room. The bar meals choice is very limited although the food itself was well presented, hot and tasty. They just need a bit more on offer. The rooms are modern and almost too large with high ceilings and little furniture. They actually need bigger TVs the bed is so far away! The bathroom is a 'wet room' which is novel until you realise the whole floor floods and any subsequent toilet trips means walking through a large puddle of shower water. Breakfast was a buffet with optional hot choices from a menu. Three staff on duty to look after you which means prompt service and no empty bowls or plates on your table. Overall well worth staying here but with just a little more effort by management this could be a really special place.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Syd The Sloth, Thank you for your candid review. I am glad that overall you left the hotel with very positive memories. We always look at our services and try and improve where possible. We also look carefully at our guests feedback and again use this to identify area of concerns. We are currently in the process of changing the TV sets in all of the bedrooms in that wing of the hotel and i will look into finding a way to avoid the wet room becoming an issue. Thank you again and kind regards David Fort

"Average afternoon tea "

3
28/04/2016

First of all I have to say that I had my wedding here 15 years ago so it is a special place to me. As it was a relatives special birthday I thought I would treat 3 of us to afternoon tea.I booked the prosecco tea but we never saw a bottle of anything. We weren't asked what sandwiches we would like or even told what they were serving. When the waiter served the tea, he spilled it all over. There were no table cloths only placemats. The butter served with the Scones was margarine. All in all I was very disappointed with the experience It certainly wasn't the level of service or standard of quality that I associate with Aston Hall. Very disappointed. Has to give 3 stars due to the decor, surroundings and sentimentality towards the hotel.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear MrsMCD, First and foremost please let me apologise as I am disappointed to hear that you thought our afternoon Tea was "average". We usually get very good feedback from our guests and praises on the quality of our fully home made cakes and desserts. I would love to discuss some of the points you have raised with you as i would like to get a clearer picture of what happened and where we can improve. Just to let you know we always serve the traditional afternoon Tea Sandwiches as advertised unless some diet requirement are requested. I look forward to speaking with you soon. Kind regards David Fort

"Lovely hotel and great stay"

5
21/04/2016

Stayed in this hotel for one night for business purposes. Stayed in the Dubarry Room which was a lovely large room, quaint and relaxing. The food was of high standard and reasonably priced. the hotel was busy however service was not compromised.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear JaneWJones Thank you very much for your kind comments, i am delighted to see that you enjoyed your recent stay in "Dubarry" and i hope we do get to see you again soon at Aston Hall. Maybe next time you could try "Tang" as it is another one of our more "individual" room. Kindest regards David Fort

"Super hotel, really good value"

5
20/04/2016

I like this hotel a lot and have recommended the place to work associates in the area. Set in beautiful parkland the building is very elegant on the outside and decorated to a high standard throughout. There are some smashing abstract paintings on the walls which make hallways and lobbies appear very stylish. Room and bathroom size and decor is excellent. My only gripe would be the rather odd TV which kept loosing reception. Tasty food from the restaurant - steak cooked as requested and plenty of choice at breakfast. Aston Hall has a great little gym situated in an out house. The high fit out standard of the hotel extends here too. You have to request a key from reception for the gym and the night porter I spoke with went to great lengths to find the missing key for me, running here there and everywhere. Super service thank you! Checking out I was pleased to see that that all of the above comes at a modest price that won't break the bank!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Redjam, Thank you very much for taking the timer to give such good feedback about Aston Hall. We are indeed very proud of our building and it is nice to see that our individuality is perceived as an asset. Also thank you for recommending us to some of your work associate and i hope they get to enjoy their stay with us as much as you do. Just to let you know, we are in the process of replacing over 30 of our bedroom TV in the hope that this will eradicate the inconsistent signal issues. I hope to see you soon again at Aston Hall. Kindest regards David Fort

"Fantastic hotel in every regard!"

5
10/04/2016

We arranged a wedding at Aston Hall at Easter this year. From the very beginning of making the arrangements the staff were professional and helpful, nothing was too much trouble and they accommodated all our needs. The actual day was so memorable and the food and service outstanding. We had a very professional, fun and caring MC for the wedding. We laughedwhen during the wedding breakfast he was up a ladder due to the very high winds knocking the batteries out of the large baubles we had had attached to the marquee roof! He took it in good part! We booked out many rooms at the hotel, all of a very high standard, clean and comfortable. All our guests were very impressed - the majority of whom stayed at the hotel. We loved the Penthouse Suites, Jazz and Dubarry - some guests were in the other superior rooms, rooms in the main house and others the annexe - any minor issues were resolved quickly (towel rail not heating up, kettle not working). There are bedrooms with wet rooms bathrooms for those who need them. The reception team were so helpful and the bar staff got used to the many of us eating and drinking - both departments we found really cheerful and easy to talk to. This food was also very good. The breakfast was also very tasty and filling. The age of our guests ranged from 5 months to mid-80's and all were accommodated for. Thank you to everyone - we can highly recommend a stay.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear RDAW, Thank you for choosing Aston Hall for your wedding celebration, we are proud to get such amazing feedback and to have made your day one to remember. We pride ourselves on the our staff attitude and friendliness, i will obviously pass your comments onto the relevant members of the team. We would like to congratulate you one more time and we look forward to seeing you back at Aston Hall soon. Kindest regards David Fort

"Extraordinary Suite!"

5
07/04/2016

I stayed in the annex building beside the main hotel. It was pretty awesome. Beautiful property with a church that had chiming bells. The entire ceiling was a skylight in my room, it was quite magnificent. Great service and amenities and dining options. I thoroughly enjoyed my stay.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Kerry P, We are so delighted to see that you really enjoyed your recent stay with us here at Aston Hall. I hope your travel back home was a safe and smooth one, please comeback and stay with us again at your next UK visit. David Fort

"Overnight Retreat"

5
03/04/2016

I booked a last minute escape here for a friend and I on Friday night. Proceeding up the driveway was a magical experience. I certainly didn't expect such a beautiful estate! Arriving at the front desk, i was warmly greeted by Tracey, who handled my check in swiftly with a smile! The hotel is a bit of a maze, but easy enough to navigate. My exec double room was bright and spacious with high ceilings, very modern and spotlessly clean! Thanks Suzzie! All the amenities you could need. One of the best hair dryers i've ever used provided by a hotel! :) What a great shower too!! The internet connection was fast and reliable! After getting dressed, i headed down to the bar for a much needed glass of wine! The bar was quaint with a very relaxed atmosphere! Strangely, there was nobody behind the bar, but after a couple of minutes i noticed the bell and the response was almost instant. Prices weren't too shocking, service was great, glasses were spotless! As my friend hadn't arrived yet, i quite happily retired to my room glass in hand; after having a snoop around the grounds of course. If i wasn't cursed with the "forever single" gene, this would be in my top 5 wedding locations! My friend arrived and we relaxed in our room. We ordered late night pizza, thanks to the night porter for helping the delivery driver with directions. You really could have had a slice! :) Slept extremely well, the bed was very comfortable and it was very quiet! We didn't have breakfast as we decided to lay-in! Although we did sit and have coffee in the bar area after we had checked out. It was a lovely place to chat and be envious of the couple across booking there wedding. Thanks for a great stay! I will definitely be recommending and staying again if i'm in the area! 5 stars!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Lewis, Thank you for taking the time to write such a positive review. It is great to see that your a late decision to stay with us has lead to a memorable stay, and rest assured that your comments will passed onto the relevant members of the team especially Tracey and Suzzie. We are very proud to work in such nice surroundings and we are forever grateful when our guests think the same. We hope to see you again soon and if you find your perfect partner we would be delighted to help you plan your big day. Kindest regards David Fort

"Business stay"

5
03/04/2016

Stayed at this hotel on Thursday night for the first time having tried many other hotels in the area. What a fantastic stay, the staff were excellent, From the moment we checked in to the moment we left. Alison the manager on duty was fantastic and chatted to us giving us feedback on the hotel. The quality of the food was fantastic. Beds very comfortable. We will be back. Only one issue on guy was at the back of the hotel and the fruit and vegetable delivery arrived with loud music and chatting , smoking with the chef which woke him up at 5.30am.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Martyn, It is great to see that your first visit was such a success and we look forward to a long business relationship with you. Alison would like to pass her thanks regarding your kind comments and she is extremely happy to have helped make your stay a special one. I have had a look at the CCTV coverage of the delivery area and the drivers have been warned about the noise and music, also i can assure you that it was not our breakfast chef smoking (she is a non smoker) but again a delivery man dressed in white overalls and this has also been addressed and i thank you for bringing it to our attention. Kind regards David Fort

"Beautiful Hotel"

5
31/03/2016

We stayed at At Aston hall and what a stunning place. The management and staff on arrival where very kind and couldn't do enough for us. The rooms where very nice and everything you'd expect in a high quality Hotel. The evening meal was 5stars with a matching quality wine choice to finish off the night. The Sunday breakfast was amazing with a fantastic choice including the Full English. I'd give Aston hall and the team a well done 5 Stars. Thank you looking forward to booking again.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Consmythe, i am delighted to hear such good comments. We all work really hard to be the best that we can be and it is incredibly rewarding for the team and make it all worth while when we get told that we got it right. We look forward to your next visit. David

"Our perfect wedding"

5
28/03/2016

We had the most perfect wedding here on the 26/3/16. The communication was fab from the start and nothing was too much trouble. We were so well looked after all weekend, not just the day! Lee was excellent during the day and made sure we knew everything that was going on, to be honest everyone was excellent! Is it certainly a day that we will never forget! The food was fab and no one had a bad thing to say. We will send some pics when we've got the professional ones back :-) The new Mr and Mrs Melia

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Rebecca, Congratulation to you both once more and thank you for your kind review. All the staff involved on the day and in the planning are so please that they delivered your perfect wedding and Lee is over the moon as it was the first wedding he ran by himself. We all look forward to seeing both back at Aston Hall in the near future. David

"Local but think your miles away!"

5
28/03/2016

We have had a fantastic weekend at Aston Hall Hotel, the grounds are stunning as is the Hotel. The management and staff make us feel so welcome from the minute we stepped into the reception. Our room was just what you'd expect, stunning modern and had everything you'd need. And a bonus of a beautiful view into the grounds. The meals where amazing as we had evening dinner and full English breakfast the next morning where you have a massive choice. Only one complaint, I've got to go back home.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Saltext, We are delighted to get such positive feedback. The team works incredibly hard to make sure our guest get a great stay. I will be sure to pass your comments onto them and we very much look forward to see you back at Aston Hall in the near future. Kindest regards David Fort

"Beautiful location but far too pricey"

4
21/03/2016

I attended a wedding at the Aston Hall Hotel. The staff seemed lovely and the location was beautiful. I would, however, say that the prices of their drinks were incredibly pricey. At one point a round of two drinks cost £18.90 the same price as my one-way ticket from London!! I don't appreciate places charging through the roof because they know that you have no other option.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Holly C, Firstly let me thank you for letting everyone know that we have a "Beautiful Location" and lovely staff. I am very proud to see both of these very positive comments. I am slightly disappointed to see that you thought our drink prices were over the top as i do spend quite a bit of time to make sure they are in line with every similar hotels in the area, i certainly would not over inflate our prices because the guests have no other choices. Kindest regards David Fort

"4*"

5
18/03/2016

Gorgeous hotel which is easily accessible from the motorway. Rooms were spacious and modern. We originally found the hotel on late rooms but found a better deal including breakfast on their actual website. We stayed for 2 night and had tea there on one of those nights, the food was absolutely amazing, and so reasonably priced. The only downside was that the drinks were abit over priced but that's what we expected for a hotel

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Kat F, Thank you for taking the time to write such a positive review. You are correct that most of the time it is better to contact the hotel direct so you can get the very best deal possible. I look forward to seeing you again at Aston Hall in the future. Kindest regards David Fort

"Lovely venue but for me theres a lot to be said for great staff"

3
15/03/2016

Stayed here last week and yesterday. On a real positive, my room last week was beautiful. High ceilings, Victorian design and I love the "you don't need to hug a tree" moto for towel washing. The beds are also huge and very comfy. Lovely wee cards in the rooms so you can ask for things. I asked for sparking instead of still water to be left and so it was :) Grateful for the iron and ironing board, along with decent hair dryer. Note: this week my iron could have done with being de-scaled though cause it was leaking water everywhere! I reported a bulb blew last week and by the time I got back it had been fixed which was much appreciated. Menu is ok but for me quite expensive for un-inspiring options for evening meals. My sea bass was lovely but I felt there could have been more fish for the price. The next night I ordered a starter and Greek salad. Erm sorry but there wasn't much Greek about it and although I ordered it with chicken that didn't come at 1st. When I asked for it I got it 2 mins later, clearly fresh out of the microwave to heat it! The evening staff were ok but no smiles or attentiveness until it was clear I was on my phone on the trip advisor app! I was reviewing somewhere else but I've never seen smiles come so quick after!!! One particular waitress needs to find a job she's happy in because her unhappiness is infections! (See my latest Beefeater review for the complete polar opposite). To that end I sat in my room last night with a whole chicken and rolls I got from Tesco rather than have to sit down there on my own again. Can I say thought the breakfast staff were very happy and all of my breakfasts were lovely. Finally today I left and there was no one at reception. A guy left before me cause he couldn't wait and I felt like I was made to wait once the receptionist did come back so she could make sure I didn't have anything to pay. I had just finished writing a card to say I had to check out, was now late and didn't feel there was so much as a sincere apology for me having to wait.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Vidette, Thank you very much for taking the time to give us some honest feedback, i am glad to see that you enjoyed the hotel on the whole. I am however disappointed with some of the service or lack of remarks as we usually do get some really good feedback regarding our staff attitude and helpfulness. I would dearly like to investigate this matter and to this end i would like you to contact me me to let me know the exact dates of your stay. My direct contact is [email protected] Kindest regards David Fort

"Valentines"

4
13/03/2016

Went here with my husband, daughter and her fiancé. Had a lovely evening! The food was good and the place looked lovely! The entertainment was ok. It was a Micheal Buble tribute who sounded like Sinatra but still enjoyed it very much! Our only complaint was where we were sat!!!! They put us near swing doors that led to the WC and an exit for THE SMOKERS. It was FREEZING to say the least! Other couples were moved when they complained another couple actually left! My husband spoke to the Maitredee and she was very nice and accommodating. She came back with a sign for the doors saying "please use other doors" and a bottle of Pro Secco as an apology! All in all a great evening enjoyed by all! We actually made some friends there! We have been to this venue many times and have never been disappointed! And we WILL be returning soon, I hope!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Wendy, I am delighted to see that you had a great time at our Valentine "with Michael Bubble" event. We felt that it offered very good value for money and the feedback has been extremely positive. Please accept my apologies for the inconvenience of where your were seated and i am glad to see that we did our best to resolve it on the night. I very much look forward to see you back at Aston Hall in the near future. Kindest regards David Fort

"Good Quality"

5
10/03/2016

This is a lovely peaceful hotel near the M1, the service from the staff was really good, the food in the restaurant was very good and the rooms were clean and recently decorated. The rooms can vary in size from very large to very small, but seem to be well equipped. Excellent value for money. Only issue was the signal on the TV went once or twice.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Melanie Ann B, Thank you very much for your kind words, i will make sure that your feedback is passed on to our staff. We are currently investigating the TV signals issues and we hope to have it resolved shortly. Kindest regards David Fort

"Wedding fayre"

1
09/03/2016

I attended the wedding fayre with intention to book our wedding. After spending an hour discussing great ideas, different dates and various packages with wedding planner she never even botherd to get back to me with a qoute! She took all my details and claimed she would get back to me the next day. I only wanted the largest package and was will to spend a large sum of money but if you can't be reliable enough to get back to me then why on earth would I trust you with the most special day of my life. My friends and I tried to create a friendly atmosphere but she seemed to not be able to crack a smile or make us feel welcomed at all.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Harley-Dee14, First and foremost let me apologise if you think you have been ignore after visiting us on our open wedding weekend, as i can assure you this would not have been the case. We had incredibly good feedback form a lot of guests and it was a great success. I would like you to contact me directly at your earliest opportunity to discuss this further as the event was over 2 months ago and i would like to personally check all your details so i can get a clear picture of what has happened. If indeed it was an error from one of my team i will deal with it accordingly or it could be a simple error like the wrong email details which is regrettable but does sometimes happen. My direct email is [email protected] I will await your correspondence. Kind regards David Fort

"Wedding stay "

5
09/03/2016

We stayed here bread and breakfast for our friends wedding and it was fab. The 3 course meal was Amazing the food was divine and breakfast the next morning was faultless. Great service and staff. The room was modern and the bed was so comfortable we really enjoyed it and would defo recommend x

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Nickib21, I am delighted to see that you enjoyed your stay with us here at Aston Hall. It sounds like your friend wedding was a great success and we are glad to have been able to deliver great service. Again thank you for taking the time to send your feedback and i will make sure it is shared with all the staff involved. Kindest regards David Fort

"Sons wedding and overnight stay "

5
01/03/2016

We can highly recommend Aston hall hotel both as a wedding venue and a excellent hotel .From start to finish the staff were very organised extremely friendly and highly professional .The food was excellent ,well presented and very tasty .The room we had was spotless ,very comfortable and well equipped .The manager should be very proud in his achievement in his staff and in the hotel .Once again thanks for a great day and a lovely stay

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Steven, Thank you very much for your kind words. I am proud to see that we have managed to deliver the service you expected when you made the decision to trust us to deliver a faultless wedding day for your son. Rest assured your comments will be passed onto the staff involved that day. Kindest regards David Fort

"It's a three star, but really it's a four star"

4
24/02/2016

What a nice hotel. Stayed for two nights, staff friendly. Rooms huge and the newly refurbished ones are really nice. Free wi-fi. We eat in the restaurant and the Steak and Ale pie at £10 was lovely. Our conference, which stated the following day was fine. Overall would recommend. NB quite a long way from Sheffield!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Upperdeckplease, We are flattered to hear that you though we were a 4 star hotel. Our business model has always been to try exceed our customer expectation and offer good service and value for money. We are happy to be a 3 star hotel but this does not mean we can't aspire deliver similar standards to higher graded properties. Kindest regards David Fort

"Birthday"

4
18/02/2016

Friends and I went here for a birthday treat. We have been to this hotel quite a few times before. The house is lovely and set in beautiful grounds. I was very disappointed with the set menu. Only 3 options and not very exciting. I had fish and chips but they were not very good. Everything about the hotel is lovely I think they just need to up their game a bit with the food and choice.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Jenny, Thank you very much for your honest review, i am disappointed that you thought the menu was restrictive. I can only assume that your friend birthday party was a large number over 20 guests as to ensure consistency and quality we ask the organiser to choose a smaller number of choices. All other food menu do include much more than 3 choices. Kindest regards David Fort

"Valentine's treat"

5
16/02/2016

After having our wedding reception here in 2009 we have said we would return for an overnight stay or a meal but never have, so as a Vaelentine's treat I booked us places on the Michael Bublé tribute night and a room. We had a brilliant time from the moment we checked in, we love the building and rooms and we're excited to see which room we had got. We had the Dubarry room, it was very tastefully decorated and had lovely views. We enjoyed our meal and the Michael Bublé tribute act was very good. The bed was very comfortable and we had a really good nights sleep. We had a lovely time.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear JRH, Thank you very much for taking the time to write this very positive review. It is always extremely rewarding for the whole team to get such praise and to see that we have got thing right. We all very much look forward to welcoming you both back at Aston Hall in the near future. Kindest regards David

"Excellent!"

5
14/02/2016

Went here for Valentine's Day, they served us a five course meal which was perfect. Great food choice and lots to choose from. Wine list was great we had a nice bottle of red and rose. The setting was nice and intimate like you want. Staff were really nice and helpful throughout the evening, and the price wasn't bad either for the service we received.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear B Callus, I am delighted to see that you have enjoyed your Valentines celebration with us last weekend. We are happy to see that everyone who attended had a good time. I am very pleased to see that you thought it was good value as this is something that we always keep in mind when planning all events here at Aston Hall. I do hope we get to see you back at the hotel soon for another of one of our many special events. Kindest regards David

"Wedding"

5
13/02/2016

We got married at this beautiful hotel back in 2013 and went for out 1st anniversary meal a year later. The food was 1st class, delicious and well presented. The wedding day ran smoothly and everyone was very helpful and professional. We will definitely be back for another anniversary meal as we missed last year due to having a newborn.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Vicky D, Congratulation on your newborn (for last year) and Happy anniversary to you both. We are proud to see that you still think of Aston Hall as a special place to celebrate your anniversary. I hope that you do continue with your tradition of celebrating with us at Aston Hall and we would be delighted to help you with any other upcoming family celebrations. Kindest regards David

"Lovely hotel for a weekend break"

5
11/02/2016

Stayed here for a friend's 30th. Lovely, attentive staff, who planned our rooms around a 21st in another part of the hotel to ensure we werent disturbed. They even went to find cucumber for my g&t night cap when there was none in the bar. All in all great service, great room, wonderful hotel.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Patrick B, Thank you very much for your comments, customer service is central to everything we do and it is very nice for the team to hear such praises. I am glad we managed to make your stay memorable for the right reasons. Kindest regards David

"Quality rooms and premium breakfast."

4
04/02/2016

Have stayed at this hotel for several years. Great room and suites at affordable prices. A nice change from you large hotel chains although this is now owned by best western ut doesn't have that corporate feel. Breakfast is always top class and the rooms are very funtional and roomy.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Happy Camper, Thank you for taking the time to write a positive review about your continuous use of Aston Hall. I am delighted to see that we are still making our regulars guests stays special and that our individuality shine through. We certainly are an hotel with strong character and do not conform to the corporate clone mould and i believe this makes us stand out from the crowd. Thank you again an i look forward to your continuing custom. P.S Just a quick note to tell you that we are very much privately owned and we simply have joined the Best Western Family. David Fort

"Sunday lunch "

5
01/02/2016

Fantastic looking hotel, very friendly staff so when we were seated at our table we were very surprised to see we were the only people in the restaurant I automatically thought the food must be bad. To our surprise it was fantastic.i had butternut squash and sweet potatoe crumble starter followed by beef roast and petit fours £16 great,we be back.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Maxine, Thank you very much for your kind review, i strongly believe that our Sunday Lunch menu and price is the best value for money Sunday Lunch around. Just Under £16 for Three courses all home cooked and full restaurant style service is a good as it gets in my view but then again i am biased. I look forward to see you again at Aston in the near future. David Fort

"great hotel & staff ... just avoid Harley & Spokeshave!"

4
18/01/2016

Great hotel & staff. food also excellent ... just avoid Harley & Spokeshave! ... No, they're not a dodgy firm of solicitors or accountants, they are the 2 front bedrooms over the kitchen's very noisy extraction fans. otherwise, no complaints.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Tidy1, I am delighted to see that your really enjoyed your stay with us. I will of course pass down your comments onto out staff as it is really rewarding for them to get positive feedback. Harley and Spokeshave can at time be a little noisy being place over the kitchen and we always try to use these two room as our last lets. Kindest regards David Fort

"Business trip"

3
17/01/2016

Good location just off the motorway but with a country house feel. Reasonable value. Had problems at reception with a lost booking and an incorrect charge to my card. The TV in the room kept losing its signal. The room was pleasant, clean and warm.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Kazza, Thank you very much for taking the time to giver us some feedback about your recent stay with us at Aston Hall. I see that on the whole you had a positive experience. We have taken on board your comments and specialist have been called in to see f we can remedy those issues going forward. Kind regards David Fort

"Nice overnight"

4
10/01/2016

We stayed here to escape a children's party in our house. The meal was very good value, just a pity my excellent fillet was not hot enough , suggesting they had not managed to serve the whole meal together. Very good but slightly over attentive staff in the restaurant . I despair of wifi in UK hotels. It was free in all the rooms but kept dropping out.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Paul, Thank you very much for your honest review and i am glad to see that you very much enjoyed your stay with us. I have passed your comments about your dinning experience onto our restaurant and kitchen staff. We are currently in the process of upgrading our Internet connection as a whole throughout the Hotel so we can deliver the connectivity expected by our guests. I hope we do get to see you again at Aston Hall in the near future. Kindest Regards David Fort

"Perfect New Years Eve 2015"

5
07/01/2016

We had such a fantastic time!! :) We've been for the Christmas do a few times which is good but this was a step up! The red carpet was a nice touch and the bucks fizz and canapes were lovely (am veggie and liked the bruschetta one.) The room looked amazing. Loved the little prezzies (those balloons!!) and crackers too. We REALLY enjoyed the space we had between us and other tables plus the fact that we were looking out towards other people. Meant we had our own space but didn't feel excluded - perfect balance. The food was lovely and the organisation/coordination of serving was excellent. The length of time between courses was spot on and it was nice to have someone check we were happy after every course. The managers, bar staff and serving staff were friendly, professional and cheery. The singer was fab - we had some lovely romantic dances! The DJ made a big deal of the countdown to NY (have actually been to places where they didn't even mention it!!?!) My hubby had some of the cheese platter but he's not keen on pie. I didn't want anything - didn't find it that appealing but wasn't hungry anyway. We had a fantastic night and will come again - the decoration, food and entertainment made it all feel so special :) and like we were VIPs! Thank you everyone at Aston Hall for a wonderful evening - we enjoyed every minute and appreciate how hard you all worked to make that happen!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Amapolagata, Happy New Year to you and thank you very much for such a wonderful review. We are extremely happy to see that you had a great New Year Eve celebration with us here at Aston Hall. I personally thought that the whole evening went brilliantly and the feedback has been extremely positive. We very much look forward to seeing you again soon at one of our many events. Kindest regards David Fort

"New Year's Eve"

5
07/01/2016

Had another lovely New Year's Eve at Aston Hall Hotel. Food and entertainment was excellent as always. This was the 4th New Year's Eve we have spent at the hotel and are having our wedding there in 2017. We have attended many events at this venue and have never been disappointed.

"Very good quality for the price"

5
05/01/2016

Really enjoyed our stay - helpful staff, VERY good quality room and facilities. We arrived late, but staff were very helpful. Room quality was very good - high standard of furnishings, cleanliness, bathroom facilities and products. Breakfast was excellent.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Pretty, Thank you very much for your review, i am glad that you found Aston Hall to be great value for Money. We look forward to your next visit. David Fort

"Nice Hotel, Lovely Grounds."

4
04/01/2016

My partner booked us a room at the Aston Hall Hotel for a New Years Eve treat as we wanted to avoid the usual hustle and bustle New Year brings. To say the hotel is situated only a stones throw away from the M1 motorway, the hotel is actually set in a quiet village, Upon arrival the hotel looks very grand and is surrounded with lovely grounds, internally the hotel is well presented, modern and clean. On checking in at 14:40pm the two female receptionists were both very polite and friendly, We were disappointed to be told by them that the restaurant would not be open that evening, This is something I'd have expected to be informed about when booking the room!! With a four poster bed and a free standing bathtub, our room was lovely and very spacious as was the super modern en-suite, the views weren't great with one side looking out over the car park and the other side over the adjoining marquee but that was the only downside to the room. After returning to the hotel after leaving to find somewhere to have a meal, we decided to head to the bar for a drink, unfortunately we were told that we couldn't use the bar at that time because there was a private function being held at the hotel and that those guests were in the bar and we would have to wait until after 19:30pm to use the bar (once the party had been seated for their meal) but we would then have to vacate once the meal was over, again this was very disappointing that we had paid £140 for our stay yet we were unable to use the hotel facilities advertised, instead we left the hotel again to find a local shop to purchase a bottle of wine and returned to our room. The breakfast which was charged in addition the the room tariff was either continental or full English, the waiter seemed to struggle with our order as I requested no beans and my partner no mushrooms or tomato's with our breakfasts, I ended up with no mushrooms or tomato's but beans and a poached egg instead of my requested scrambled egg. The breakfast staff, I have to say all looked a little bit miserable unlike the male receptionist who on checking out was again very friendly and polite. A lovely stay but unfortunately spoilt by unavailable facilities that should have been mentioned/stated at the time of booking.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear 123SJK1 I am happy to see that on the whole you really like the hotel. However it is disappointing to hear that you were not made aware of the closure of our restaurant for New Years eve. I was under the impression that all booking that were not attending the New Year celebration were made aware and this is something i will investigate. I hope we do get to see you again at Aston Hall and i wish you a very happy and successful 2016. Kindest regards David Fort

"Christmas Day lunch "

5
29/12/2015

Fantastic day !! Thank you to all the staff that made our day so special . We ate beautiful food, received first class service and will return without a shadow of a doubt . This experience was personal and perfect for our family celebrations . Your attention to detail would take some beating from the best !

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Kate, It is fantastic to see that we have helped make your family Christmas Day such a success. We do put a huge amount of effort in trying to be the best we can and it is comments like yours that make it worth it. We wish you a fantastic 2016 and hope to see you soon. Kindest regards David Fort

"Pleasant Christmas stay"

5
29/12/2015

We stayed at Aston Hall on Christmas night while visiting family who stay locally. The room was very spacious and quiet and the bed was comfy. Bathroom was lovely and clean and provided all required amenities - even a decent powered hairdryer which can be rare in hotels! We didn't spend long in the hotel apart from sleeping but the staff we encountered were friendly and helpful and we would recommend Aston Hall to friends and family.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Helen, Thank you very much for your honest and kind review. I am happy to see that your stay stay was very comfortable and i hope we get the chance to see you again in the future. Have a great 2016 Kindest regards David Fort

"Lovely Christmas Dinner!"

5
28/12/2015

We booked the adults only restaurant for Christmas Day, and were impressed by the whole experience. The service and food were excellent. Every member of staff were really friendly and professional. highly recommended!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Sheffield Beach Babe, Thank you for your review. We are delighted to hear that your thoroughly enjoyed Christmas Day lunch with us. It is incredibly rewarding to get such comments from our guests especially on a day as busy as Christmas Day. This comments remind us why we do what we do and make all the sacrifices worth it. The Whole Aston Hall team wish you a Happy 2016 and we hope to see you soon. Kindest regards David Fort

"Boxing day Lunch 2015"

3
27/12/2015

There was 11of us and we had pre ordered and we were eating at 2.30. My Husband and I arrived at about 12.40, we were greeted, I say that very loosely, by a Manager who asked us for our name, and looked down his list, oh you are early, as you are not eating till 3.00. I said I had booked for 2.30. With that he said we have 200 coming into the bar shortly. There was no , Happy Christmas, welcome to Aston Hall Pleased take a Seat in the Bar, I nearly walked out and went to the Local Pub in the Village. We went through to the Bar and ordered a Drink, we were the only ones there, so I counted the Seats, 14 ,it is not a very big lounge and only a few extra seat by the Bar, 200 people would never have fitted in there. The rest of the Party arrived and we stayed in there getting chairs from the passage way. By the way, 200 people never arrived..... We were taken to our Table by the same manager, the food was good and nice and hot and the service was fair. There was no Manager or supervisor checking we were alright during the Meal. I expected more than that from Aston Hall, I was very disappointed such a shame as it is such a nice Hotel and in lovely Surroundings. I am sure with some extra Training thing will improve....

"Wedding "

5
23/12/2015

We had our wedding here at the weekend and what a perfect day it was! Can't thank the staff enough with how fab the day went. Very helpful and polite staff the whole weekend. The food was delicious and so thought all our guest. 5 out 5!! Thank you all involved

"Excellent Room spoilt by small items."

3
20/12/2015

When we booked this Hotel, we booked it for two nights with an option to cancel if required. Our circumstances changed, and we could only stay for one night. When we informed the Hotel in advance by phone of the change they refused to refund the cancellation. On arrival I showed written proof of the terms of the booking and they agreed not to charge for the secong night. The Hotel and room facilities were to a high standard, and we settled down for the night. Unfortunately the timer on the extractor fan failed and the extractor fan did not switch off, and we had a disturbed nights sleep. My wife who has sensitive hearing arrose completely unrested. The staff who were polite at all times were not particularly friendly, and the atmosphere was one of functionality rather than caring. On arrival in the dining room for breakfast we were offered either a continental or english breakfast and we chose the latter. At no time were we offered a fruit drink, cereal, or yogurt. Although as we left we found that this was available in a seperate enclosure.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear HappydinnerBrynCrug, Thank you very much for your review. We always make sure that any comments good or not so good are passed down onto our team and we always look at ways we can improve our services. It is a little disappointing to see that small little things which we could easily have been avoided resulted in a 3 out of 5 stay rather than 5 out of 5. I do hope we get the chance to see you back at Aston Hall in the future and we will strive for a 5 out of 5 score. Kindest Regards David

"Regal setting with one of the best restaurants in Sheffield"

4
18/12/2015

Hadnt stayed for a while so booked one night stay for both our birthdays. Went for a modern Executive room in the west wing which was adequate but not up to the standard I have experienced in other hotels of a similar standing. The bathroom was excellent but the rest of the room whilst large in size was a little tired and dated. Aston Hall offers old world elegant charm however a more up to date television and mini bar would have added to the experience. Had noticed previous comments about heating in the rooms so checked in early and had problems turning the radiator and overhead fan on. Reception dealt with it in a matter of minutes and the room was lovely and warm all evening. The evening meal was superb, as always, wife had fillet steak, cooked to perfection in her words, my fish was delicious. A lovely touch by the staff at the end of the meal as the wife was presented with a plate of homemade chocolates for her birthday. Reception must have arranged this as I'd told them we had stayed in the past on our birthdays. A lovely evening topped off by the fact they were serving my favourite beer Tetleys smoothflow in the residents bar. If you want to experience a quality evening in a hotel in a beautiful setting then try Aston Hall.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear JCW 1955, Thank you for taking the time to write such a detailed review, i am please to see that on the whole you had a great experience during your stay with us. It is a little disappointing to see that you did not think the room were of to your high standards as usually we do get comments praising our rooms size and quality and most guests are shocked to find that we are "only" a 3 star property. However it is great to see that the team went the extra mile for your birthday and delivered little extra touches to make your stay special. I hope to see you back at Aston Hall in the future. Kindest regards David

"Wonderful location with 'nice' room"

4
17/12/2015

Loved the quiet location and with my room in the annexe it wasnt even quieter but a little walk to the main building for the restaurant etc. The bathroom was a 'wow' with its freestanding batch,huge shower and mammoth shower head..all very impressive but it didn't seem to go with the main bedroom which was somewhat 'ordinary'. Yes it was comfortable and quite nicely presented, but the main wall needed a paint, as did the ceiling and the three damp marks in different places could do with getting rid of. breakfast was fine,plenty of it and tasty enough.Service was very good overall.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear BigJim, I am delighted to see that you really enjoyed Aston Hall. The room you stay in is a very popular room although i must admit the decor is a little avandgarde and not for everyone. We constantly are re-decorating and making improvement and that room is due a refresh in the new year. I thank you again for your kind comments and i look forward to seeing you in the future. Kindest regards David

"ice cold"

2
15/12/2015

I recently stayed in the hotel in November and found it to be very disappointing. I arrived in the Reception area, where I waited to be seen and found the area to be very cold. I checked in and was given directions to my room as the other side the building, after walking up and down corridors for 10 minutes, I finally found my room not far from reception, but still had to ask a member of staff, as I was given a room number when the rooms were named. On entering the room it was immediately obvious there was no heating. There was an oil filled radiator, which I turned on but was not happy. Staff came with electric blowers, which was ok, but the bathroom was also freezing as the radiator did not work in there. I was offered another room. This was warmer, but as I was sat on the bed there were dripping noises, took me a couple of minutes to realise there was water dripping from the crack in the ceiling. I informed reception and a member of staff arrived 5-10 minutes later. The water had stopped dripping, but left the throw on the bed damp. I was offered another room but as it had stopped I declined. On a brighter note, the food was very good,

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Russell, Thank you for your comments, it is unfortunate that you did not enjoy your stay as much as we would like. The reception at Aston Hall can at time be a little cold due to the door opening and closing regularly and because we are a protected and listed building we have struggled to find a lasting solution to this problem due to restrictions imposed on us. It is disappointing to find that both of the rooms had maintenance issues and i am glad that we offered you alternatives. I can now report that both issues have been fixed. I am sorry you found it difficult to find your room and that you were given the wrong number/Name. On a positive note i am glad you enjoyed the food. I hope we do get to see you again at Aston Hall in the future so we can show you this was very much an exception rather than the norm. Kindest regards David Fort

"Nice room, nice place."

4
14/12/2015

Company decided this would be the place for our Christmas party so we booked a room so we didn't have to travel home. Booked the Standard Double and was very impressed with the quality of the room (307 in the newer West Wing). Large bed, large telly, nice bathroom and decent view out onto the trees that surround the hotel. Not sure whether it was the party drink or the comfortable bed but a good nights sleep was forthcoming. Breakfast was a slight downer with cheaper sausage and bacon than I would have expected but well worth a "very good" overall.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Neil, Thank you for your kind comments about your recent stay and Christmas party here at Aston Hall Hotel. It is always very encouraging for the team to receive positive feedback as they are working very hard especially during this period to deliver the best experience possible. I am disappointed that you though the bacon and sausages were of poor quality at breakfast and i will be taking this up with our supplier as we ask for the best and not the cheapest. I look forward to seeing you again at Aston Hall in the near future. Kindest regards David Fort

"A Christmas Meal to remember"

5
12/12/2015

Came here for a Christmas meal last year and were impressed so booked again for this year. This year's meal exceeded all expectations. The helpings for all courses were very generous, the variety of menu suited all our tastes and all meals were served together at the correct temperature. The staff couldn't have been more helpful and were all welcoming and friendly. Shall certainly try to book again next year.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Jeedle, Thank you very much for your very kind comments, we are working really hard to ensure everyone has a great time at our events. It is incredibly rewarding for the team to receive such praise and we all wish you the best for the seasons greetings. David

"Too short a stay!"

4
12/12/2015

Good location from M1, although I missed the entrance after 2 passes! A grand hotel meets you after a short drive. The hotel is very warm and welcoming, a lovely road over looking the front gardens. Unfortunately I had a great deal of work to do so just had room service that was very speedy and efficient.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Alistair, Thank you for you honest a very positive review, i am delighted to see that you very much enjoyed every aspect of your stay with us. We look forward to seeing you back at Aston Hall in the future. Kindest regards David Fort

"Great hotel"

4
10/12/2015

I have stayed at this hotel a number of time now and cannot fault it. The hotel is set in a lovely location but close to the motorway and Sheffield.The staff are friendly and service is great. The rooms are modern and spacious with a homely fell. The bathroom is a good size. The food in the hotel is very good. I would definitely recommend this hotel.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Herbie, I am extremely pleased to see such a good review and your comment of a "great hotel" is fantastic for the staff to see and hear. The team is working incredibly hard especially at this time of the year and comments like yours give them an extra bit of moral boost to get through this tough period. We all look forward to seeing you back at Aston Hall in the future. Kindest regards David Fort

"Wonderful"

5
02/12/2015

Stayed here for one night with my husband,saw the reviews already on trip advisor and mostly good to excellent and it didn't disappoint. Lovely looking on the outside,very polite reception staff,lovely clean room,only minor thing is that it couple do with more milks to start with,but it did say you could ask for more so not really any problem. Nice breakfast,again only niggle is that the tables for two are quite small so felt a bit cramped at times with cups,plates,condiments ect,but again it's nit picking. Overall a lovely hotel,very clean,lovely staff and nice breakfast,will definitely be coming back.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Hstar Yorkshire, Thank you very much for your kind words and it would be a pleasure to see you again at Aston Hall in the future. A big thank you from all the team and we wish you the best for the festive season. Kindest regards David Fort

"Everything was wonderful"

5
01/12/2015

Stayed here overnight as attended one of their Xmas party nights. First impressions, the hotel was really easy to find and just off the M1, really impressive building and grounds. Check in was easy and staff polite and helpful. The room was massive, large enough to hold your own party in! Had views across the fields and 3 different views from the 3 windows. felt very spoilt! The party night was very good, well organised and all the waiting staff knew what they had to do. food was excellent considering there were 200 people all being served and came out piping hot. DJ kept everyone on the dance floor all night, which shows he knew his audience. You could have a choice of breakfast with a selection of continental items and cereals. We had the Full English which was very good, with never ending supply of tea,coffee and toast. I would definitely recommend a visit here, The hotel seems to be very well run, all the staff were polite and food was great, (I hear the Sunday lunch is really good) I will be returning. Keep up the good work.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Towcester Poppet, I am glad to see that you enjoyed your party and stay recently with us at Aston Hall. We would be glad to see you back here for any other events and i can confirm that our Sunday Lunch is indeed great and good value. I look forward to your next visit. Kind regards David Fort

"Birthday Treat"

4
30/11/2015

My wife and myself stayed for one night as a birthday treat. I only booked two nights before our arrival, l had got the hotel up on late rooms but phoned the hotel direct as I wanted to book a table in the restaurant as well, when I spoke to the very pleasant receptionist I got the room cheaper than advertised on the late rooms site. On arrival once agin the receptionist was very pleasant and checked us in with no fuss, our room was exerlent, nice and big, a good size bathroom, plenty of storage and a nice size television, the bed was comfy and gave us a good nights sleep. We ate in the hotels restaurant, we started with soup very tasty but needed time to cool as it was hot very hot when served, my wife and myself both then had fillet steak and that was beautiful cooked to perfection, the sweet was lovely along with good service. We finished the night with a couple of drinks in the bar area prices are what you would expect in a hotel, therefore we had a terrific night all in all and I would recommend Aston Hall to everyone for any celebration what ever it may be.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Hemingfield, I am delighted to see that you had a great time during your recent stay with us at Aston Hall. It is always rewarding for all of us to hear that we are looking after our guests well. If you wish to use Aston Hall again in the future for any kind of celebration please do not hesitate to contact us again and we will try to get a 5 start review this time. Season greetings and Kind regards David Fort

"Beautiful room but a couple of mistakes."

3
30/11/2015

We got a beautiful deluxe room on a whim for a romantic break (1 night) It was spacious and felt luxurious. I loved the thoughtful touches such as a portable heater within the room. I am very nesh and while the age of the hotel means you get character, the room felt a little cold. They were very accommodating at reception and showed us where the blankets were personally. After these things I felt quite toasty. I thought the range of drinks was a little restricted as my husband enjoys real ale and there was none available - but it didn't affect the evening. We waited in the bar for our table to be ready for our evening meal. Half an hour after the time our table was ready (we'd been waiting approx 45mins), my husband went to prompt them and they took us straight through. There were 4 tables free so I can only assume they forgot. However, they were apologetic. The food for the evening meal was variable. We had starters and mains. my husband's goat's cheese tart and steak was lovely. Very tasty and well cooked. Unfortunately my crispy pork belly and venison was not either. 3 small chewy not crispy pork pieces, massively over spiced sauce which meant you couldn't taste the pork if you ate it together. The venison and cabbage did not taste seasoned at all - which is fine as you can do that to taste at the table. The venison came in two pieces and one was cooked medium rare and the other was incredibly rare. I had to leave the second piece completely and my husband couldn't eat it either. I gave the feedback to our waitress who said she would pass it back but we didn't hear anything or get an apology. This may have been due to two or three waiting/bar staff who seemed to be on their first day so we wrote it off as inexperience. The highlight of my meal was a sweet potato gratin which was wonderful. This was followed up by charging us for 3 or 4 drinks we hadn't ordered as we'd brought ours from the bar. The mistake was resolved within 10 minutes and there was no quibbling when we explained. Despite these blips we did enjoy ourselves and the breakfast the next day was very good. I had high expectations due to the cost of the evening meal which was not met for myself but was for my husband. I would still recommend Aston Hall as a place to stay and would like to go back myself but would not go for the restaurant only.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Oddsox, First and foremost thank you for your detailed feedback. I am glad to see that on the whole your stay was a positive experience. It is very disappointing that we somewhat let ourselves down on a few small issues that could have made your experience memorable. I will ensure that your comments are passed down onto the relevant departments so we can learn from our mistakes and deliver better service going forward. Kind regards David Fort

"Fabulous hotel, excellent location."

4
29/11/2015

This hotel has character, style and fabulous staff. It is located within a mile of the M1, and is perfect for anyone visiting the South Yorkshire area near Sheffield. The hotel is set in a beautiful old hall (c 1770). It has loads of character, but all the modern requirements. Our room (Dubarry) was so stylish, large, and had a superb en suite. The view from the window was glorious. Food can be eaten in various areas. It is well prepared and served by excellent staff. I look forward to visiting this gem of a hotel again.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear David, Thank you for taking the time to write such a positive review. It is always easier to get negative comments than to get praise. I am delighted your stay was excellent and i hope that you choose to stay with us again in the future and we will strive to get a 5 star score. Kindest regards David Fort

"Pre Xmas Party Night"

5
27/11/2015

Had a Fantastic Evening tonight. I didn't like the food on the Fixed Menu & I called the Hotel. They couldn't have been more accommodating. They swapped the Tomato Soup for Parsnip & the Turkey for Beef. The food & entertainment were 1st Class. I wouldn't hesitate to recommend Aston Hall. Thankyou to you all for an amazing evening

"Horrible Food Experience"

1
23/11/2015

Booked a meal for my wife and myself for our 40th anniversary Not a great experience, we won't be booking again. My meat was over cooked. My wife's steak was burnt on one side and turned over to hide it. Everything tasted as if the fat or oil needed changing. Every time the kitchen door opened it smelled like a greasy takeaway restaurant. We were the only couple in the restaurant and we live locally. When I mentioned it to family and friends they all said that there is a reason it's always empty, as the food has a reputation of being really bad. Emailed the reception with my comments, I received an apology and was told that my concerns would be passed on to the chef and that they would hope to see us again soon !!!!! That's it !!!!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Bazzab, Thank you for your review. I have spoken to all the staff involved on the night and we are all slightly confused by your harsh comments. We do accept that we can make mistakes but we would like to get the opportunity to resolve them immediately. I believe that Lee the person serving you on the night did ask you after each course if you were happy with your meal and at no point did express any displeasure with the quality of the food. It would have been much easier for us to know those issues at that time,enabling us to replace or rectify anything you thought were wrong. As for you comment about how busy we are in our restaurant, it was a Sunday evening and although we would love to have been much busier, it is typically in all restaurant the quietest service and certainly not anything to do with our reputation in the area, as i know that to be actually very good. I am also struggling to understand your "takeaway smell" comments. Our kitchen enjoys a 5 Star hygiene rating and no one has ever mentioned this before. Again i do accept that we can make mistakes and we will put our hands up when we do so. We very much welcome constructive criticism and always try to make sure that we do let anyone leave unhappy when we get notified of any issues. Therefore i am struggling to understand the motivation for your review, surely considering this was a special occasion it would have been much easier to notify the staff on the night and i am sure we could have rectified the perceived problems i a more satisfactory manner. If you wish to discuss this further please do not hesitate to contact me at Aston Hall Regards David

"Quiet, comfortable room"

4
23/11/2015

Good location for visiting Sheffield from the South. Close to M1. Reasonably priced for B&B at £100 for 2 adults. Reception staff pleasant. Twin room in new extension was large, comfortable and quiet. (could hear local church bell striking the hour but quite liked this!) Corridors on the way to room were cold in new extension. Evening meal good quality but service was slow and lighting in restaurant too dim - candles would make for a more ambient feel. Breakfast room was v. large and a bit bleak. Continental breakfast fayre good. Cooked breakfast reasonable.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Karjuste, Thank you for your feedback. I am very happy to see that on the whole your stay was very enjoyable (even the church chimes). I will pass all of your comments onto each department, we will be sure to use them to help improve the area where we may have fallen a little short. Hopefully you will choose Aston Hall again for your next visit to the area. Kindest Regards David

"Stunning hotel"

5
23/11/2015

A beautiful country house hotel within a 15 minute drive to Sheffield city centre. Stunning rooms and the staff were exceptional. The food was 5*. I stupidly left my suitcase behind and didn't realise until I got to my home (over an hours drive away). The duty manager Lee drove halfway to meet me to deliver my suitcase! That's what you call going the extra mile! Can't wait to return.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Pam, Thank you for this review, i will of course pass your comments onto Lee. I am happy to see that he exceeded your expectation and help you with your forgotten luggage. I look forward to seeing you back at Aston Hall in the near future. David

"Very comfortable hotel"

4
18/11/2015

I stayed here with my family for a weekend break. The hotel is made up of an old house with a more modern extension. There is a lot of original artwork throughout the hotel and they have made the most of the traditional features of the old building. It is set in extensive grounds and situated to the south of Sheffield city centre, but very close to J31 of the M1 so it is very quick to get into the city or to Meadowhall. Our room was in the extension block and had obviously been recently refurbished to a very high and modern standard. It was a very good size (easily room for the extra beds for the children) and was clean and well maintained. The bed was very comfortable. The bathroom was also well appointed with a very good shower. Everything was very clean. Breakfast was excellent. There is a buffet with continental options but the cooked breakfast and toast were cooked to order which makes a very nice change from the standard hot buffet and 'make your own toast' which is commonplace in most hotels these days. The quality of the produce was also excellent although I would have liked two rashers of bacon rather than just the one!! ;-) All the staff we spoke to were lovely, extremely helpful and made us feel very welcome. WiFi is free, supposedly limited to two devices per room but we had no issue in connecting more that that!! There is plenty of free parking too. If you are looking for a hotel that is a bit different from the standard chain hotels then this would be an excellent choice!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Simon, Thank you for you candid and honest review, i am glad to see that you have enjoyed your recent stay with us. If you are to visit the area in the future please contact us directly so we can offer you the best deal possible. Kindest regards David

"80th birthday lunch party"

4
14/11/2015

We had a small room for 50 guests for my dad's 80th birthday party, with the buffet served in an adjoining room. The décor is sleek and modern and the room looked beautiful. The staff were efficient, pleasant and attentive. Will definitely make a return visit sometime, and can recommend it to others.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Kathy, Thank you very much for taking the time to write this review. All feedback is always welcome and it is always good for team to know that they have done a great job. Please do not hesitate to contact us if you have any other upcoming family event. David

"Evening meal"

4
02/11/2015

I came a few weeks ago for an evening meal in the restaurant. The hotel was modern throughout and our first impressions of the hotel were lovely. When we were taken into the restaurant we were served our food very efficiently by two young girls that gave us an excellent service. The food was was really nice and there was plenty to choose from. A special thank you to Amelia and Abbie for making our meal an enjoyable one. Will be returning :)

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Katie, Thank you very much for your kind review, it is nice to see that you were well looked after and we look forward to your next visit. I will of course pass your comments onto Amelia and Abbie and i am sure they will be delighted. Kind regards David Fort

"Stayed there with family for my 60th birthday"

5
26/10/2015

beautiful room with aview over the gardens ,very impressive hope to stay again sometime in the near future. we have recently been for lunch the staff couldnt be more helpful. would love to have christmas day at aston hall but it caters for adults only and we have grandchildren,which is a shame .

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Nanan, I am so happy to see that you enjoyed yourself during your recent stay with us at Aston Hall. We work hard in every department to ensure our guests are looked after and it is always special to get told we got things right. We look forward to seeing your here again in the near future, and just to let you know we do accept children on Christmas Day. We are fully booked for this year already but maybe we will see you there next year!? Kindest regards David Fort

"Attention to detail and a cheap shot...."

3
26/10/2015

We booked this hotel via a website for an overnight stay. Lovely location, very convenient for the M1. Our room was very good, modern and very well equipped. However, when we checked in, our room was really cold. When making the reservation, we were asked to indicate an estimated arrival time, which we did. It would have been a nice touch if the room could have been warmed up for our arrival. The in-room safe was locked with a code, presumably set by the previous guests. This should have been noticed when the room was being serviced. The TV had a mind of its own, only giving intermittent service with the sound not in synchronisation with the actors mouths. Breakfast the next morning was excellent, but on checking out the hotel played a cheap shot on us. We had been asked if we wanted a Sunday paper and had ordered the Sunday Times. The price should have been £2.50, but we were charged £3.18. I have never experienced this before, and made my view clear to Reception. This is a nice hotel, but attention to detail and resisting the opportunity to make profit from the provision of a newspaper would enhance it even further.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Kevin, First let me thank you for your constructive feedback and i am glad that on the whole your experience was a positive one. I agree it is sometime the little details that can undo what could have been a great stay and we will work hard to make sure it does not happen again. I am also grateful for you to have highlighted the issue with the newspaper charge. After some investigating it seems that this is a procedure that was introduced some years ago and was never changed (mea culpa for not noticing it before), it has now been done and should never have been put in place in the first instance. Again thank you for your feedback and do not hesitate to contact me if you are to stay with us here at Aston Hall in the near future. Kind regards David Fort

"A place you can definitely chill"

2
25/10/2015

Just returned from an overnight visiting friends in Sheffield and stayed at Aston Hall. The hotel is aesthetically pleasing, good rooms and well maintained. Our plan was to arrive at 3pm, chill in our room, have a bath, get ready before being picked up at 6pm. We were allocated Marwood, a room/suite in the annex. On entering the room we found the temperature in the room was at 15.8 degrees!! (There is a control panel in the wall) No radiator or heating on, OK refer to the information book on the desk. There's an air conditioner on the wall and an electric radiator. Brill we can switch the aircon unit on heat mode whilst we figure how to switch the radiator on. Mmmm the aircon unit won't work in heat mode and despite switching on the radiator that won't work either. Great, time to call reception. Room service attend the room try the aircon unit and give up, but get the electric radiator working. An hour later 4:45pm, the room has heated by barely 1 degree to 17 degrees and we're still sitting in our coats. The radiator appears to be one of those low energy panels that you should leave on all the time. Time to call reception again with not much time to get ready. Apologies from reception, no offer of a room change but a plug in blow heater will be on its way. 5pm the heater arrives and 15 minutes later we can take off our coats off. Just enough time to use the superb bathroom, nope that's cold too the towel rail is hot but with all the towels on it there's not enough heat being transmitted to combat the cold air coming up from the unheated floor covering, it's too cold to stand on for long in bare feet. Seriously a £10,000 bathroom with tiled floor covering and no underfloor heating!! Enough is enough, time to get ready to go out forget the bath or shower. We get back and the temperature is showing 19.5 degrees and the room is finally warm. The next morning the room is now 21 degrees (lovely) we have a quick shower, walk over our improvised towel runner in the bathroom go for breakfast (very good) and check out. Would I recommend the hotel? Mmmm not in autumn/winter/early spring in the annex, the rooms should be ready to use from the time you check in. The reason we were given for the cold room was the room wasn't in use a few days before so the radiator was turned off. Ok, I'm all for saving the planet but they should be brought out of hibernation in good time. We weren't able to make use of the facilities and had to fanny around with blow heaters and never figured out how to get the bathroom floor warm, may be there was a switch some where but someone in charge of checking the rooms should have ensured it was on along with the heating. Sorry Best Western Aston Hall I would have given you 4+ stars but can't recommend you on my experience, 2 stars.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear John, First let me apologise for the issues you have encountered during your recent stay with us. Yes we are trying to be a "green hotel" but this does not excuse the lack of heating in your room, we are in the process of investigating why the air conditioning did not warm up as it is the best and quickest way to get room to temperature. I do understand this is little comfort to you now but if you were to use Aston Hall again in the future please do not hesitate to contact me prior to your arrival and i will ensure you get to experience the best of Aston Hall. Kindest regards David Fort

"Very nice hotel near Sheffield"

4
24/10/2015

Good location about 15 mins from Meadowhall & the Arena in Sheffield. Hotel in lovely grounds and looks impressive when going up the drive. Decent size car park and reception is pleasant enough with friendly staff. The hotel layout is quite confusing and disjointed, but I guess it's an old building. The room we had was great - good size, looked newly refurbed, big comfy bed and decent bathroom! Aircon/heating was efficient and we had a great nights sleep there. Only a minor disturbance with someone outside making noise early morning, but that's not the hotels fault! Check out was slightly slow, but overall a very enjoyable stay!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Jonny, Thank you very much for your kind feedback, indeed the hotel is a very old property and it does have its quirks....however i am happy to see that your stay was comfortable and you very much enjoyed your time with us. Kindest regards David Fort

"A lovely stay"

4
21/10/2015

We stayed here after a night at the arena (about 15 min drive away) The hotel is beautiful and set in amazing surroundings. We were in the west wing and it was a bit like Downton Abbey. Our room was a good size and very comfortable. My only criticism is they hadn't stocked up with tea bags in the room! Breakfast was fine. Would like to stay again one day.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Misquerty, Thank you for your feedback, it is very pleasing to see that you will definitely stay with us again in the future when you are next into the area. Please accept my apologies for the lack of Tea Bags and i will pass your comments onto our housekeeping department. Kind regards David Fort

"Perfection From An Older Property"

5
18/10/2015

My husband and I have just returned this morning from a wedding of a friend held at nearby Mosborough Hall Hotel, another in the chain of Best Western hotels. As we were unable to get a reservation there, we stayed at the Aston Hall Hotel. It is the second time we have stayed at a Best Western group hotel. Although we booked at the last minute through Bookings.com we were impressed with the information we saw on their site and the hotel made an impact from the elegant pictures available. Usually we stay in high rated hotels whenever we travel and we did note the three star rating on the site and once we arrived at Aston Hall. However, we would have placed this as four star plus! From the moment we arrived the reception staff were so friendly and accomodating, arranging a taxi for our onward trip to Mosborough Hall Hotel and making sure we found our room without any bother (the Wyvil room in an annexed building to the main hall). On entry to the room, we found a wonderfully prepared accommodation with excellent facilities. If anything the only negative was a lack of complimentary sparkling water, which after a road trip is always welcome on arrival. The room was up there with all the other high end hotels we have stayed at, if not probably one of the best. Decor tasteful and what a bathroom! We did see a comment on Trip Advisor that the decor was somewhat tired, but really I can't imagine what the contributor was looking at because the only tired thing about the stay was ourselves on our return from the wedding. To move on to breakfast, what a delight it was to have a waiter service rather than a buffet style help yourself, which contributed to the wonderful experience of staying at Aston Hall. The full breakfast was really amazing, excellent bacon, egg, in fact all of it wonderfully hot (I hate lukewarm food), tasteful and cooked to perfection.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Jordaniel.. Thank you very much for your review, it is always more difficult to get praise than criticism, and what praises indeed. I am extremely happy and proud to see that your stay although not originally planned turned out to be a great surprise and a success. It would be a great pleasure to be your first choice next time your travel takes you up this way. Kindest regards David

"Family Reunion"

5
15/10/2015

Our family met at lunch time for it's Annual Reunion. We were well looked after by the staff on arrival, throughout the meal and on departure. The food was well presented, tasty and enjoyed by all guests. The price was very acceptable. From enquiry of available dates and menus to booking was very easy. We will return next year!

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Rachel, Thank you very much for taking the time to give your feedback. We are delighted to see that your Family reunion was a resounding success and i very much look forward to help host the next one in 2016. In the mean time rest assured that i will be passing your comments onto the staff that looked after you and if you need any help with any forthcoming event please do not hesitate to contact us at Aston Hall. Kindest regards David

"Wedding Stay"

4
12/10/2015

Stayed here overnight for a friends wedding. The room was large but at first cold but soon got warm with the aircon and the heater turned on. The bathroom was clean and had a shower over the bath. Unfortunately the shower leaked a bit but not too much, there was plenty of towels which could be used to soak up any excess water. Although we asked for a double it really was 2 singles pushed together but for one night not a problem. The bar was a bit pricey for me, but once again for one night not a problem. Breakfast next morning was very good with warm plates and tasty produce on offer.

David F, Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Moore clan, Thank you for your honest and candid review, i am very happy to see that on the whole you had a great time. I will of course take note of the points you have raised and will pass them onto the relevant departments to ensure we look to eradicate these small issues going forward. Thank you again for taking the time to write this review and i hope to see you again at Aston Hall in the future. Kindest Regards David Fort

"Lovely setting even in the rain."

5
25/09/2015

When we got to the Hotel we were up-graded into a sumptuous room with 4 poster king size bed. We ate in the restaurant that evening the food was lovely. The breaks was all that you could eat to set you up for the day.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear "chilled Mum", Thank you very much for your great feedback. I am very pleased to see that you had a great time while with us at Aston Hall. We look forward to seeing you again in the future. David Fort

"18 September Wedding"

5
20/09/2015

We have just held our wedding reception at Aston Hall and cannot recommend it enough. Rebecca and all the team (including Kelly and Lee who looked after us through the day) were absolutely brilliant. Everything went to plan and all at Aston Hall couldn't do enough for us. The food was delicious and the feedback about the waving buffet was amazing (best buffet some guests have ever had at a wedding!). Everyone found their rooms spacious and great value for money, and the breakfast was great too. Karl and I will definitely be back for our anniversary. Thank you so much for an unforgettable day! x

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Liz & Karl, Rest assured that your kind comments will be shared with team. They work incredibly hard to deliver the best that Aston Hall can offer and we always try to make each guests experience individual and special. You both looked amazing on the day and were a delight to deal with, we all wish you the best for your bright future together and very much look forward to seeing you back at Aston Hall in the future. Kindest regards David Fort

"Nice hotel"

4
16/09/2015

Aston hall is a very nice hotel with great rooms. Clean and with a lot of space. Friendly staff, the only thing that they could improve is the time it take to have cooked breakfast. The bar is ok, however you miss some atmosphere at the tables in the second part.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Hans Thank you for taking the time to give us some feedback on your recent stay with us at Aston Hall. I am glad you have had a very enjoyable stay and i will pass your comments about our breakfast service onto the relevant department. Kindest Regards David Fort

"Wedding Stay"

4
13/09/2015

My wife & myself stayed here 30th August 2015 for our friends Wedding,we had a room in the new part of the hotel good size room with good views of the grounds. the staff very helpful, breakfast very nice with waiter service. I would recommend the hotel for weddings & other functions

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Philip, I am delighted to see that you enjoyed your stay at Aston Hall for your friend wedding. If there is anything we can help you with for any private celebration in the future please do not hesitate to contact me. Kind regards David

"Wedding 5/09/15"

5
08/09/2015

We held our wedding here at the weekend in the Marquee which was fabulous and everything ran so smoothly. The day couldn't have gone any better, the room, the food and the service were all excellent. The staff really are a credit to the hotel, they were all so attentive. I'd read a few wedding reviews beforehand and everyone has said the same that they cannot do enough for you which is definitely the case. Even with another wedding going on they all went out of their way to make us feel special. Big thanks to Rebecca our wedding co-ordinator and Daniel who looked after us on the day. Also Angela who served our meal, she was great! We've had nothing but lovely comments from our guests and lots of compliments about the food which some of our guests even said was the best food they've ever had at a wedding. It's clear why this is such a popular wedding venue and I'd certainly recommend it.

David F, General Manager at BEST WESTERN PLUS Aston Hall Hotel, responded to this review
Dear Rosie, We are so happy to see that your big day was everything you wanted. Making your and every other happy couples day special is our goal and to receive such great feedback and recommendation does make the team feel really proud. We wish you both the best for the future and look forward to seeing you back at Aston Hall for any future celebrations. David