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Best Western Hotel Santee Lodge, Santee

3.5/5  - basé sur 221 notations.
10726 Woodside Avenue, 92071-3143, Santee, United States - visualizzare mappa
Best Western Santee Lodge - Front Desk & Lobby Il Best Western Santee Lodge è situato nel centro di Santee. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

L'hotel perfetto nella zona est di San Diego County. Questo incantevole hotel caratterizzato da uno stile che ricorda le vecchie missioni californiane offre una vasta gamma di confort a breve distanza dallo zoo di San Diego, dal Balboa Park e dal parco a tema Sea World. Gli ospiti si troveranno a pochi minuti dalla stazione del tram, da cui è possibile raggiungere il quartiere storico Gaslamp, e a breve distanza da numerosi negozi e ristoranti, campi da golf, casinò e spiagge. Tutte le camere sono dotate di accesso a Internet ad alta velocità gratuito, canali via cavo ad alta definizione con Showtime, frigorifero e microonde. Gli ospiti potranno approfittare di un'abbondante colazione continentale gratuita, parcheggio gratuito, piscina e idromassaggio all'aperto, business center e servizio di lavanderia. Il nostro personale cordiale assicurerà ad ogni cliente un soggiorno comodo ed indimenticabile. Risparmia effettuando subito una prenotazione online nel nostro hotel di Santee, California, nella regione di San Diego! Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Santee Lodge

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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 223 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
66
Molto buono
68
Nella media
46
Scarso
24
Pessimo
19
CONSULTARE I PARERI SU
Affari Affari
37
Business Business
27
Da solo Da solo
17
Di coppia Di coppia
21
In coppia In coppia
34
In famiglia In famiglia
118
Viaggio con amici Viaggio con amici
7
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"H.S. Reunion trip"

5
16/10/2018

I prearranged my stay using Best Western rewards for my first night and a rate of less $90/night for the next 2 nights. Access is slightly difficult due to the hotel is on a corner lot of 2 busy streets (Magnolia and Mission Gorge / Woodside.) the direction provided by the hotel's website are excellent. The staff is courteous, friendly, and helpful. There is a pool and spa but no fitness center. Room was clean and the bed comfortable.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for taking the time to review your stay with us. We appreciate your feedback

"Great place to stay"

4
15/10/2018

Great location. Close to freeway and Santee lakes and campground. Gentleman at front desk made check in quick and easy. Donut shop next door. Room was clean, comfortable, spacious and quiet. Breakfast was very good and the attendant provided great service. Will stay here again.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you so much for your review. Your comments will be very helpful to future guests. We look forward to your return.

"One night getaway"

4
06/10/2018

got to the hotel early, only live a little more than an hour away. Got checked in and asked to hold our couple of bags which they graciously did. We returned some time later in the evening. The bags had been taken to the room and a Best Western snack bag had been left also. Two waters, ewo bags of chips and nut bars. Room is clean and comfortable. Nice decor, goods sized tv and a guide to the stations in the guest book, thank you.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for taking the time to review your stay with us. We appreciate your feedback and look forward to your return.

"Comfy and Clean"

5
10/09/2018

Enjoyed my two day stay here. Beds are very comfortable and the room was very clean. Staff was very friendly, check in fast and the breakfast was very good. I will be back here on my next business visit to Santee.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for your review. We are looking forward to your return.

"The view & The room & Breakfest"

5
10/09/2018

This Hotel has an Awesome view, the room is great, most of all the Breakfast can't be beat! Great employees, the food is really good and it helps to say money. Can't wait to go back for another stay!!

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for your review. We appreciate your feedback and look forward to your return.

"Great Stay"

4
09/09/2018

Really enjoyed the comfort and quality. Staff did a great job to make my stay great. Breakfast was very good and satifying. Overall very clean and good location. I will be back on my next business trip to Santee.

"Suitable place for short stay, close to main roadways"

4
06/09/2018

Room was what you'd expect, not huge or fancy but functional and fine for s short stay. Hotel is close to main roads and easy to get to, and is close to food and retail options. Free breakfast was good, with make-you-own waffles that the kids loved.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for your review. Your comments will be very helpful for travelers coming to Santee. We look forward to your return.

"RUN DOWN HOTEL..."

2
17/07/2018

My family and I stayed at this hotel for 2 nights. The hotel looks nice from the outside however we were very disappointed with our stay over all. It seems the upkeep of the rooms are not being done as they should. Sink was loose and wobbly. After one use, the toilet clogged. A/C unit hadn't been cleaned as the air coming out of it smelled musty. There was several noticeable stains on the carpets. The beds were comfy but the pillow seemed old and very lumpy. In the morning I heard what I thought to be our shower dripping but to my horror it was the ceiling. Water was coming down from the light fixture. The light was on. I quickly turned it off so it wouldn't spark out. I had small children with us. I guess the people up stairs were taking a shower. All our towels got wet and the clothes I had in a bag on the floor were soaked. I called the Front desk to let them know and they took 4 hours to send someone. He showed up at 12:30pm while we were packing to leave. I told him to just forget and to take care of it once we checked out. Staffer John was very nice. I can't say the same for another staffer who calls himself "MO". He has a bit of an attitude and an unwillingness to be helpful. His answer for almost everything is "I don't know"...

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
I am so sorry we failed to meet your expectation during your stay with us. We will use your feedback to work towards a better guest experience.

"Clean, comfortable and excellent service"

5
01/06/2018

I needed a hotel near my house for the night and again chose a Best Western; I am a new fan of Best Westerns because I keep having one good experience after another at each one wherever I am. I made a reservation using my BW Rewards number and got a great deal. Chris, at the front desk when I arrived, was welcoming and accommodating to my request for a second floor room in a quieter area of the hotel. The hotel grounds are immaculate and I love the old style pool in the courtyard set up. The have real flowers in pots on the rails - a beautiful touch unusual for a budget hotel. Their attention to detail is over-the-top! My room was very clean and very comfortable; please remember to leave a tip for your housekeeper. It was nice that there was an envelope in the room for this purpose. Finally, they include a nice breakfast that is just right to get going for the day. BTW, there is a donut shop and 7-11 next door for delicious snacks.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for your wonderful review. Your comments will be very helpful to our future guests and I will make sure your comments are passed on to the staff. We look forward to your return.

"Great stay"

5
31/05/2018

We were traveling through bad storms and had enough. Had never stayed here before. It will now be our go to stop when in the area. Nice clean rooms. Comfortable and nicely appointed. Very good breakfast with choice of eggs, sausage, waffles, potato cakes, cereal, fruits etc. very nice staff. Captains Quarters next store was great. Higher end restaurant but very good with friendly staff

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you so much for your review. I'm glad to hear that your stay was memorable and we look forward to your return.

"Disappointing, but ok, bring some Fabreeze!"

3
21/05/2018

We stopped here for the night while driving on i95. The front desk and all employees we encountered were very nice and helpful. The pool looked very nice. There is a restaurant across the parking lot that was very convenient and acceptably good. The room was a standard motel room with two large beds. The only problem was it smelled like an old motel room. We sprayed some cologne and that helped a bit; but the room needs new carpets, curtains, bedding and paint to address the root cause. It was nice to be able to park directly in front of the room.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
We are sorry to hear that we did not meet your expectations. Your comments are appreciated and we will work harder to improve our guest experience.

"Stayed for Lakeside Rodeo"

5
02/05/2018

My wife and I stayed at the Best Western Lodge in Santee, California because we were attending the Lakeside Rodeo just two miles down the road. We were greeted by very pleasant office staff, and found the room and overall facility very clean as in excellent condition. Also served a very nice Continental Breakfast and really good coffee. We will certainly consider staying at Best Western facilities in our future travel. Thanks to all the friedly staff at BW Santee! My wife and I stayed at the Best Western Lodge in Santee, California because we were attending the Lakeside Rodeo just two miles down the road. We were greeted by very pleasant office staff, and found the room and overall facility very clean as in excellent condition. Also served a very nice Continental Breakfast and really good coffee. We will certainly consider staying at Best Western facilities in our future travel. Thanks to all the staff at BW Santee!

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
We are so happy to hear that you enjoyed your stay with us and I will share your comments with the staff. Your review will be very helpful for our future guests, Thank you.

"Great location, friendly staff and great price!"

5
08/04/2018

I arrived early, around 12:30 pm, and the staff were very accommodating to allow me to check in to an available room early so that I could shower and freshen up after a long flight from Toronto, before meeting up with my wife and her friend. Parking was free and the free breakfast had a lot of great options like waffles from a waffle maker, sausage patties, scrambled eggs, etc. Rooms were clean and well maintained. The beds were comfortable. Since I booked this hotel as a package with my direct flights to and from Toronto combined with my car rental for 4 days, I do not know the exact rate, however, I can deduce that the hotel rate I got must have been very reasonable for the services I received. Just wanted to say San Diego and Santee are really beautiful locations. Just driving from the airport to this hotel in Santee was a treat in terms of scenery!

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
Thank you for taking the time to review your stay. We hope to see you again when your travels bring you back to Santee.

"5 Star in Santee ......? DEFINITELY !!"

5
08/04/2018

I called to check availability and Sam was busy with a guest at the desk and asked if he could call me back? Sure enough five minutes later he called and was very friendly and efficient, making our two-room reservation. Upon arrival he was still there and recognized my voice immediately and greeted me with a huge smile. His guest service is impeccable. Having been the CEO of large Resorts, I would be delighted if all or any of my team members behaved like Sam! The rooms are gorgeous, there's a pool and jacuzzi bordered by well maintained hanging flower pots to bring a very pretty look to a dreary downtown Santee street. The building is angled away from the road so the traffic noise is minimal. The rooms are modern and fresh and very comfortable. Free breakfast is also a delight, in a very clean, comfortable dining room. Cannot say enough about this cute BW. So if you have to be in Santee or Lakeside, and need to stay over, I HIGHLY encourage you to stay here!

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
We are so happy to hear that you enjoyed your stay with us. Your comments will be very helpful to our future guest and will be shared with the staff. Thank you.

"Professional staff, great location, awesome breakfast."

5
30/03/2018

Professional staff, great location, awesome breakfast. John was very nice and knowledgeable of the area, he was friendly and helpful in answering our questions. Plenty of after hours eateries to choose from.

BWSantee, General Manager at Best Western Santee Lodge, responded to this review
We are happy to hear you enjoyed your stay with us and we look forward to your return. Thank you.

"Very pleased."

5
29/01/2018

The room was clean and quiet. The grounds and pool are well maintained. There were a lot of choices for breakfast. Something for everyone. Service was wonderful. We will definitely plan to stay here again.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
Thank you very much Ann, we do appreciate your stay with us and your feedback as well. Our team try to do their best to make our guest happy and I am glad you find many choices in breakfast as we serve Hot breakfast including fresh hot oat, waffles, scramble eggs and sausage etc.

"The goldilocks location."

5
08/01/2018

Santee is nestled between Alpine on the east and Pacific Beach and La Jolla on the west. The natives settle there so as to hedge their bets between the brush fires and floods from the foothills and the earthquake-triggered tsunamis from the Pacific Ocean. It is the perfect location to gamble on their survival whatever slings and arrows of outrageous fortune they may face. Colliding asteroids are not considered, most unfortunately.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
Wonderful review and information. Thank you for sharing with everybody, we do appreciate your stay with us.

"Great stay and great value "

5
08/01/2018

We stayed in the back section around the pool which was very quiet since no one is swimming this time of year. Front desk staff was very friendly, attentive, helpful and promptly addressed our non working TV when we returned to the room one night. Rooms were clean and well maintained and beds were very comfortable. Included Breakfast provided lots of good options: eggs, oatmeal, cold cereal, yogurt, fresh fruit and great coffee. This was a GREAT value for the money and we'd definitely stay again.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
We do appreciate your feedback and stay with us, thank you very much.

"First Visit to Santee Best Western"

4
01/01/2018

OK, we read all of the reviews and took a chance. Good news: Overall, this is a nice place to stay. The room was clean, the bed was comfortable, the place was quiet, and the staff were friendly and helpful. The breakfast was very basic, cereal and milk, inexpensive muffins or danish, oatmeal, coffee & juice, and, of course, make your own waffles. Overall, we will come back when we visit at Santee again. Easy access, although parking is a little tricky, a very small lot, but still a nice place if you are a Best Western visitor.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
Thank you Michael, we do appreciate your feedback. we wish you a very happy new year.

"Hotel policy over rides what customer was told"

2
30/12/2017

I was told there was a one time pet fee of $20.00 before making the reservation. When I arrived it was $20 per night (4 nights). Check-in time was delayed a full hour (4pm instead of 3pm). It is advertised as having a heated pool, it does not. About half of the jets on the spa work. Sausage for breakfast 4 days in a row. Manager would not make the pet fee right even after questioning the employee that said it, but could not remember, because regardless of what was said it was still hotel policy.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
We do apologize for any inconvenience while your stay but as we discussed at check in, I am confident on my employee's knowledge about our pet policy. When you arrived before 3 pm, rooms were ready to check in but it was your decision to wait for ground floor room. We don't advertise that our swimming pool is heated but yes we do have a swimming pool and heated spa that your son used right after check in and he gave me the best compliments about it. I am the manager and I gave you additional discount at check in that you took very happily for your misunderstanding but it seems you rated us because you would not like to pay pet fee based on our policy. We do serve breakfast as per Best Western stranded, and your son's honest opinion was "it could not be better than this breakfast". Again we apologize because our customer is our priority but fairness matters as well.

"Good hotel in Santee"

4
28/12/2017

I stayed from Dec. 21st to 28th, 2017 to visit my brother who lives nearby. Positive: 1) Good clean room, good Wi-Fi, flat-screen TV. 2) Small refrigerator and microwave in room. 3) Free breakfast 6AM to 9AM (I think all Best Western hotels offer this). 4) 24-hour convenience store (7-11) one block away within walking distance; 24-hour donut shop 1/2 block away. 5) Good Italian restaurant 2 blocks way (across the street). 6) Light rail station for San Diego MTS system (trolley) is less than a mile away. Negative: 1) Parking is free, but the parking area is small and cramped. 2) The hotel is on a busy street with tricky access if turning left. Four stars. No complaints.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
Thank you so very much for your time to provide us a feedback.

"Santee Best Western"

4
28/12/2017

Very happy with stay, property, staff and service overall. We have stayed here before and will stay here again. Location is easily accessed and very near to dining ,stores and entertainment. We would recommend this inn to others.

BWSantee, Manager at Best Western Santee Lodge, responded to this review
Thank you very much, we do appreciate your feedback. Have a wonderful new year

"good stay"

5
27/12/2017

The food was excellent the best of almost any best western hotel I have stayed at.the night clerk was very helpful by helping with our bags as we are all disableable. I will stay at this hotel in the future when I come to town. I wish the prices were a little better as we are far into being well into being seniors..

BWSantee, Manager at Best Western Santee Lodge, responded to this review
Thank you very much for your feedback, we do appreciate. Have a wonderful new year.

"Lousy breakfast"

2
08/12/2017

Reserved Hotel on Bring Fido web page. Cost was $90.00 and $9.90 tax. On arrival was charged additional $22.02 pet fee, they did not honor the 50% discount with Best Western rewards card. Total cost $121.00. This is NOT a $121.00 hotel. Breakfast omelet was cold and hard. Hotel room was not in the level I expect from a Best Western Hotel.

BWSantee, Front desk at Best Western Santee Lodge, responded to this review
We do sincerely apologize about your hotel experience with us and would like to make your next visit more enjoyable. We would also give you 1000 reward points with 15% off next reservation. Thank you for the feedback as it will help us improve our hotel. Thank you again.

"Best in area"

4
01/12/2017

Clean room, however, maintenance needs to completely finish repairs and normal maintenance. Items like doorways, caulking around fixtures and areas where there is water. Need to complete seal baseboard in bathroom where I saw a roach poking in & out

"Great stay-Great hotel!"

5
30/11/2017

BW Santee has great helpful professional staff along with very clean rooms. It is a great location to go anywhere in San Diego County. Breakfast is very good. Stay here whenever we visit the Santee, CA area.

"Mostly a great experience!"

4
19/11/2017

Overall good experience. Very basic room, but it was clean! Bed was a tad bit too firm for me, but I like a soft bed! Breakfast was good, but no bacon. :-( Coffee at breakfast was not good at all, but I'm a coffee snob who like really strong coffee.

"Ok, for the location."

3
16/11/2017

The hotel was adequate for a one night stay. The room had a musty smell upon entering room. Left door open for a short while to air out. Bathroom accommodation was a bit tight. The hotel is an older facility, therefore, I can understand. I was there for my granddaughter sport event. The hotel was a 5 minute drive to the athletic location.

"Find a Diiferent Place to Stay"

1
04/11/2017

This property was terrible and not a Best Western quality. If I were a Best Western I would sell this place. It was noisy from early in the morning until late at night. This particular property left me feeling and safe which made it very difficult to have a good nights sleep. Though the beds were clean, the carpet and over all room cleanliness was poor.

"One of the best stay"

4
25/10/2017

Great hotel. We arrived about 30 minutes before check in-time and they were very accommodating and friendly.Clean, comfortable, and great room. Continental breakfast was excellent and convenient with multiple hot food choice. Internet was superb.

"Would not stay here again"

1
23/10/2017

There was no one manning the check in desk upon arrival and no obvious way to contact staff. I was given an uncleaned/possibly occupied room at first, before then being given a room that didn't match my reservation (reserved King, got 2xQueen). No WiFi, broken TV in room, and strange smell when running A/C.

"Clean, comfortable, cozy motel"

5
20/10/2017

This is our favorite Santee motel. Always welcoming staff, clean and well-maintained room, hearty breakfast. Easy access from highways and to recreation and businesses of Santee. Weeknight rates are perfectly reasonable. Weekend rates much higher. Plenty of food and convenience options within walking distance, as is one River Park.

"Nice hotel"

4
19/10/2017

The room was fine. It was clean and comfortable. It wasn't cleaned until later in the day so couldn't really come back to the hotel to take a nap. The only problem was it was right next to the pool so a little noisy. Much better than the other hotel in Santee.

"Best Western in Santee, CA."

2
19/10/2017

This hotel is in a terrible location. We stayed there to be near family. The next trip I will stay further away to get a nicer place. These are a VERY basic accommodations at best. This is an old building with some lipstick on it, but it still shows its age.

"Great hotel"

5
15/10/2017

Very friendly staff, manager was amazing and professional, had a noise complaint but staff went out of their way to be sure it was resolved immediately. Clean rooms, pool and hot tub were clean with no weird smells (yes I've had pools with weird smells at other hotels) breakfast was great with such a large selection of items. I'm very satisfied with my stay. On a plus side the hotel is very convenient to many stores restaurants and shopping.

"Quick Stop"

3
11/10/2017

Room was not new but clean. Front desk was helpful and got me registered quick. Area was safe and close to freeway. Parking was a little tight. All the stores and restaurants are close by, just about anything you need.

"Excellent Trip"

5
30/09/2017

I had an excellent stay at your hotel in San Diego, CA. The staff provide excellent support. I would stay again in the future. I would recommend it again to others. The location was near a subway station and near a nice shopping center.

"San Diego Senior Olympics"

5
19/09/2017

If your looking for a comfortable, affordable place to stay to the north end of San Diego the Santee Lodge will do the trick for you. Although no what you'd call close to the beaches it is within a couple blocks of the southern California freeway system and within a short time you can be anywhere you should want to go, depending on the traffic of course. Everything about this property is what you expect from a Best Western. For dining out, there is a rather nice Italian restaurant just across the street. It is a favorite of the locals and there was already a waiting list when I got there about 6 p m.

"Somewhere else next time"

2
12/09/2017

Painted wet furniture with no signs on it in the rooms. Pool closes at whatever time staff decides. And breakfast is like going to a carnival sideshow with guests acting terribly, mistreating the machines and cleaning out whole trays of eggs to take back to their rooms.

"Bugs on both my beds"

2
10/09/2017

Was disappointed when I had bugs crawling on me ..... both beds had them. I was moved to another room, but then after being moved I was just scared to sleep back in the bed I just decided to check out.

"Needs an update, but adequate"

3
09/09/2017

Hotel is clean. It needs an update but I had a decent sleep - it was reasonably quiet and comfortable. Dog-friendly. Best option if you need to stay in Santee. There are definitely better options if you're willing to drive 10-15 minutes, but the location is fairly good with easy access to a Starbucks and dog park at Woodglen Vista Park.

"Time well spent"

5
04/09/2017

Nothing specific for a one night stay, but it was clean free internet, and parking. Good coffee, and more than I expected for the continental breakfast. I would stay there again if I ever have too. Not to pricey even for a holiday weekend.

"Nice Hotel"

4
01/09/2017

Convenient location, next to 7/11 and donut shop. Nice hotel with good complimentary breakfast. The waffles were delicious. Friendly staff who made check in and out a fast service. I plan on staying here again.

"Business Stay"

3
29/08/2017

The staff was exemplary. The rooms were old, and in need of repairs. There were water stains on the roof of the room. If it were not for the location I would have found another room. This room was close to where I needed to conduct business. The staff was great. The rooms were slightly below average.

"An OK experience."

3
14/08/2017

Overall, my experience was average. Wasn't too impressed but at the same time was not disappointed, with the exception of the smell of the room and one of the receptionist that did not look or acted friendly.

"More like a rundown Motel 6"

2
07/08/2017

I could have stayed at a Motel 6 for half the price, but I wanted a more comfortable trip for my family. Unfortunately, the Best Western Santee Lodge was a basic and rough as any old, cheap (but the price was not cheap), dusty highway motel. The pool was dirty/green/small. The carpets were icky. The breakfast room was uncomfortably small--almost to the point of unusable. That being said, the staff was pleasant and I feel like they try their best with what they have.

"Best Western stay Santee"

3
07/08/2017

ok, old carpeting, stains, in general worn & aged. Staff is nice. Rates are competitive. Meets bare minimum standards for us. Close to our family only reason we stayed there. In great for stores, restaurants.

"Best value for price"

3
18/07/2017

Much better option in terms of location than the Roadway Inn down the street. It was clean, comfortable and exactly what you expect for a bargain hotel in Santee, ca. (Small town, no frills). Our room was non-smoking, but definitely had faint smoke-smell.

"Tv/Remote issues"

3
16/07/2017

I mentioned details earlier. the room was fine but the remote for the TV was non responsive. I went to the front desk, they gave me a the one from the lobby, that remote also did not work. The following day after I checked out, spoke to the manager and he advised me that the hotel was experiencing a Cox issue. I asked why that should be my problem, he advised me that he would give me a discount on my next reservation. I called the next day for an additional reservation, he increased the room rate by twice as much.

"our oasis away from the desert....."

4
23/06/2017

Staff was outstanding & friendly, our room was comfortable & cool. Would have liked less noise at the pool but this is a smaller version of a Best Western. Rooms are VERY close to enclosed pool area. Overall, we had a pleasant stay & enjoyed all the amenities including free breakfast & wifi. We would return.

"Small chain"

4
20/06/2017

Had to wait for reception to return, check in took while, but person was professional and courteous so made up for it. In room there had been water damage, area had not been repainted. Breakfast was good, but no attendant and I actually ended up throwing other people's trash out. Other than the above, stay was nice.

BWSantee, Front Office Manager at Best Western Santee Lodge, responded to this review
Thank you for taking the time in writing a review. We appreciate the response and apologize for wait time in checking in and the experience during breakfast hours. We will take your review into consideration in making our hotel a better experience for your next visit.

"Old facility with high price point"

2
19/06/2017

The parking sucks and the building is old with new paint. The staff was nice and the area seemed to be ok. It is a little difficult to get in and out of the parking lot. Next time I'll drive a fee more miles to get the same room for $50 less a night.

BestWesternHotels, Corporate at Best Western Santee Lodge, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Outside appearance misleading"

2
13/06/2017

Rates and exterior appearance fine. Rooms very dark. Noise from pre teens swimming until 10 pm. Clock light was flashing when I arrived. Took 15 mins to reset. One of outlets would not hold plug. Breakfast ok, but nothing special. Clerks were helpful

BestWesternHotels, Corporate at Best Western Santee Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Uncomfortable bed, scary night"

2
12/06/2017

The staff was very friendly. Room wasn't ready upon being there at 3pm. Bed and mattress were extremely uncomfortable. Had a very loud hotel guest screaming for help at 2am. Had to call the cops (still not sure if anyone else did). Front desk didn't really handle this in any way or bring it up when we were checking out. Was a very scary experience, not sure how much the hotel could do to prevent it. Wish it was addressed differently.

BestWesternHotels, Corporate at Best Western Santee Lodge, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"It was a great stay"

3
30/05/2017

If you're looking for a 5 star hotel This place adjust ain't it but the place was comfortable and clean and well maintained for the price it wasn't bad it included breakfast which I didn't care to get but it's there if you want it, all In all my stay was good can't complain and the lady at the check in counter was super friendly and nice!

"Clean"

4
30/05/2017

Cleaned room very well better than many I have stayed at in the past. The staff very happy and there to help with anything needed.Nice appearance on the outside. The lobby could have been a little cleaner and so could the breakfast area with more options for breakfast but overall very happy to stay here again.

"Greg.s stay"

5
20/05/2017

all was good. would stay there again and recommend. clean and comfortable. clerk who checked me in was very helpful. breakfast was presented well. would have liked some hot food. strictly continental breakfast

"2-Night Stay"

4
16/05/2017

The Best Western Santee Lodge was clean and quiet. The bathroom had plenty of hot water, both in the sink and the shower. A complimentary breakfast was available; the earlier you got to the breakfast room the greater the choices, but even when getting there late there were still plenty of choices of a various of food items. The lobby has a complimentary computer and printer set up so printing airline boarding passes was quick and easy. I would stay at the Best Western Santee Lodge again and am happy to recommend it to other travelers.

"Good one nighter"

3
04/05/2017

I needed a one night stay in the Santee area. This hotel is pretty average, meaning it will be quite adequate for most needs. It is somewhat older but clean and well kept. It has outdoor corridors and the parking lot might be a challenge for very large vehicles or RVs. The bed was fine. Television channels were better than some hotels limited compared to others. Breakfast was typical of a Best Western. Service was polite. I would not hesitate to stay again if I had to travel in the area.

"Need For Improvement"

3
17/04/2017

TV only received one channel. No discount offered. Breakfast mediocre. It would be nice to have had a variety of hot food items and seasonal fresh fruit. Outside appearance very nice but rooms dingy with only table lamps.

"Notbad"

3
10/04/2017

Not too bad rooms were pretty big a little bit pricey because they do allow animals but the room smell like they allow animals but other than that it wasn't too bad there is a pool in the middle of the property and lots of free parking and the owner seemed very nice

"Fantastic 4 Day Stay!"

5
05/04/2017

Occupied two rooms, my sister and I, and my mom separate... excellent room.. with very comfortable mattress, excellent water pressure, shower and tub, great shampoo and body gel in dispenser in the tub enclosure. Sister and mom experience the quick breakfast... I waited... but enjoy the in room coffee... arrangement... ... I also enjoyed the pool and hot tub... close admenties... like 7-11... liquor store.. Walgreens is closed... close to attractions.... We were visiting local relatives.... visited Phil's BBQ ..yummmy.... and reasonable... I hop ... excellent with kids...... Mary Donuts... loved the area.. plus PostalAnnex, for mailing our buying goods home.... Veija Casino off hwy 8 excellent buffet...yumm and shopping discount stores across street...

"Great stay!"

5
29/03/2017

We stayed here in November of 2016 for two weeks and now in March 2017 for 12 nights. Staff is great and very accommodating. Breakfast is very good and great coffee! Rooms are large and comfortable. The nicest and most economical hotel in Santee, CA. Very conveniently located, as well. We look forward to future stays.

"You can count on West Western"

5
25/03/2017

Our house was tented for termites and we needed to stay away 2 nights. I checked out another nearby motel according to its nightly rate, but after reading Tripadvisor, decided against it, too many bad reviews. I decided on Best Western. I have never been disappointed. The Manager was professionally attired, answered all my questions, made sure our room was ready. The room was immaculate, seemed to be recently painted, but not sure. Bathroom area was spotlessly clean. The towels were soft and plush. Bedding nicely done, bed comfy. There are a lot of restaurants nearby, close to freeways and shopping and hiking trails along the San Diego River. The grounds are nicely kept. There is a pool and hot tub and vending machines. Our room was across from the pool, but never heard noise. Continental breakfast was off the Lobby. The usual offerings, waffles, bagels, toast, cereal, yogurt, hard boiled eggs, juices. No scrambled eggs or sausage or meats, but there was plenty to chose from. I can't remember all the offerings. Enough tables and chairs and TV. Big parking lot, plenty of spaces. Wifi in the room was good, also had fridge and microwave.

"You can trust Best Western"

5
23/03/2017

Our house was tented for termites and we needed a place to stay for 2 nights. I decided on Best Western because I can trust that my stay will be comfortable, safe, with great breakfast and wifi. Room appeared to be newly painted, great bedding, clean bathroom, soft bath towels, hot water. Quite location, convenient to restaurants, shopping.

"Pleasantly Pleased"

4
23/11/2016

For the choices of hotels in the area I was impressed that this Best Western was run with professionalism which contributed to knowing I made the right decision in choosing Best Western. It was perfect for our needs of meeting with family living in the area. The staff was very cordial and attentive to our needs. I would stay here again in the future if needed. The continental breakfast had plenty of choices and more than what some of the other hotels offer. All in all we were pleased.

"Small place -- dirty bathroom"

3
09/11/2016

Overall, this place was OK. Room looked like it was redone, but be aware there is no elevator to the second floor. The floor in the bathroom was pretty dirty -- we left a towel on the floor as a rug. Breakfast was fine -- lots of choices. Not sure I'd stay here again due to noise issues but it was OK for one night.

"Great job!"

5
25/10/2016

Very clean hotel, convenient location, friendly staff!! Even enjoyed their wonderful breakfast with build-your-own oatmeal options, waffles, yogurt, etc! Nice place. I had a comfortable room and it was immaculate, great TV and Internet, hot shower, modern room. Great job!

"Oct Santee trip"

4
24/10/2016

Hotel was clean and well taken care of. With 2 queen beds in the room it was a little crowded, but that was OK because we were visiting friends in the area and not spending much time in our room. A continental breakfast was available, but we chose to have breakfast at a restaurant, The hotel was appropriate for out needs and we would return if we are in the area.

"Best Western Santee stay"

5
12/09/2016

Clean, well-kept hotel. Friendly staff, bathrooms updated and fresh. Newer tile, great neutrel colors, nice television. Great shower! Nice lobby. Breakfast waffles were wonderful, coffee tasty too! Easy to find, right on a main street.

"For just a little more effort---"

4
11/09/2016

I read positive & negatives. My take is, that I would stay here again. The room looks redone. TV has a lot of channels. Toiletries sufficient. Bed is comfortable. Quiet at night. The only suck was, a decent free breakfast wasn't ready until 8 AM----we were there to judge a horseshow---Show starts at 8 AM--the breakfast room was busy, on a Sunday @ 6 AM---still , in all, staff very polite----

"Good one with reasonable price"

4
22/08/2016

The lodge is good for reasonable price. Rooms are clean, comfortable and good. The breakfast was good. with enough foods to have a breakfast. Had some good options like sausage, eggs, waffles, yogurt and fruits. Free WiFi, free parking which is really nice. The staff were good on serving and helping us.

"Very Interesting Stay - First and Last"

2
18/08/2016

We have to go to San Diego often, as my mother is in a convalescent home. We always stay at Best Westerns, and have had excellent experiences, so much so that this time we invited friends to join us. We stayed at Santee Lodge for the first time. When we arrived early, John was very good and checked in our friends early. Our room was not ready, however, John said it would be ready in 10 minutes if we wanted to wait. We decided to go visit my mother first, and so he checked us in and said that we could just pick up the key upon our return. We left and came back around 4PM, (check in is at 3PM) fully expecting to pick up the key and plop down on the bed, as we were exhausted both physically and emotionally. The room was still not ready, and a new guy was behind the counter. Instead of calmly checking on the room to see what was the holdup, he began to verbally attack John, and then us. When we asked for another room that was ready, he wanted to put us in the middle of rooms that had animals, and the room he wanted to give us had previously housed an animal. (It is a pet friendly hotel, and all the ground floor allows pets). Both of us have allergies, so that was not a solution. At the end of it all, the room needed a bedspread and then it would be ready. No need for the drama at all. The guy threw our key down on the counter, and when I went to open the room, it had not been activated. Once activated, he threw it again on the counter at me. He actually told us to get out of his lobby,and get lost! The next day, we went out for the day, and on our return, we found we had been locked out of our room. So we had to go back and deal with the same guy. The owner came out to make sure things remained calm. (We had reported the incident to him earlier). If there had not been mitigating circumstances, ie our friends were well situated in their room, my brother had taken the day off work to spend with us, etc. we would have left the first day. But we stuck it out, kinda hoping for at least an apology from the offending party, but there was only tension. We DEFINITELY felt that we were not welcome. The owner felt that the situation was tension between co-workers, but the fact is that we were treated horribly as guests, and instead of relaxing at the hotel, we felt constant tension, and again, no apology from the guy or compensation for us. The hotel itself is ok, the rooms are clean and kept up nicely. If they realize that being in the hospitality business means to be hospitable to strangers, they would get much better ratings from us.

"Manager Overcharged"

1
13/08/2016

Although the hotel was clean and the staff was friendly, the manager overcharged us, refused to work with us over a mistake BW made in reservations. Because of his attitude and his unwillingness to work with us we will NEVER stay at this Lodge again and I recommend others to steer clear. He also tried to sneak in a charge for a service dog for two rooms at an additional cost of $160. Manager Peter Ko was uncooperative, arrogant and unfriendly. Not a good start to a family vacation.

"Maybe it's because I travel so much..."

2
07/08/2016

...but I was generally pretty miserable at this hotel, which is really a motel. I have tried to assess why, and I can tell you that it started with my first interaction with the owner. I had been travelling for 10 hours by the time I arrived and I was greeted by him with a severe scowl because I arrived before check-in (it was 3 pm 'my time', but noon there). The woman behind the counter with him was lovely and just quickly looked for available rooms and found one, while he continued to scowl. Not. Too. Welcoming. Didn't need that. I was supposed to have a 'suite' but I got a table and 2 chairs crammed next to the beds. The room was clean (1 star), the breakfast buffet was adequate (1 star), but my colleague and I were convinced that there were people living there full time, and confirmed it by passing a room with the door open, and a hospital bed within. Our work location was very close by and I'm not sure what other hotels are in Santee, but I shudder at the though that this rated the #1 hotel there. Yikes. Epilogue: The owner must have been having a bad day that first day because he tried very hard to be professional after that, but the tone had already been set. Also, KUDOS to those who took the photos for this place...you would have no idea it is crammed in between 2 other businesses on a busy boulevard.

"A Nice Stay in Santee"

4
02/08/2016

The staff was wonderful and very accommodating. I needed to be on the first floor due to an injury, the employee on duty made sure that my need was met and offered me assistance - I was really impressed by the willingness of staff to ensure my stay was enjoyable. I will be back, nice room, reasonable price, close to where I needed to be!

"Shady owner"

2
28/07/2016

Read your registration before you sign upon check in. They say they are not responsible for lost or stolen items, my son's iPad was fine when we left the room upon coming back after housekeeping the entire screen was shattered. I took it to the office and asked for them to replace the screen or comp a night which fixing the screen would be cheaper. The owner still refuses to accept responsibility. Shady people. My son's iPad was in his suitcase hidden, don't understand how it could've shattered when we weren't even there and they don't want to take responsibility to fix it.

"Great value!"

4
25/07/2016

This hotel was a great value! I stayed here for San Diego Comic Con because it was way more affordable than any of the hotels near the Convention Center in downtown and Mission Valley. The breakfast was good and offered a lot of different options. The lobby, rooms, and complex were all nice. The only thing I didn't like was the mattresses; they were kind if springy. But I would definitely stay at this hotel again! I also enjoyed the free parking and free WiFi.

"Small but Mighty!"

4
27/06/2016

Our stay was wonderful. The staff from the front desk to the maintenance staff were wonderful! The room was immaculate and comfortable. The location was perfect - family lives nearby. Centrally located to many amenities. The team was helpful and professional. I would absolutely stay again!

"Foot traffic into early hours"

2
04/06/2016

Unfriendly staff, musty rooms, dirty pool, and foot traffic all night from hookers! Never stay here again. Expensive for what they give you. Dark rooms and I found rather depressing. Parking pretty tight. At a very noisy intersection. Try The Rose Inn. Better value and quiet.

"A Place to Sleep"

3
01/06/2016

Our stay at Best Western Santee was an overnight stay. We attended a family wedding in La Jolla, CA and this was the closest availability. This hotel was well kept and the room was comfortable.It was a place to sleep. The hotel is not where we would normally stay, but I would stay again if my first choices were not available.

"Very old and outdated!"

2
20/05/2016

The rooms look like they are from the 1980's. No extra wall outlets to charge a phone and laptop. The microwave was broken as well as the coffee maker. Without a door to the bathroom sink, every time it is used, the light bothers a person sleeping. No DVD player with the TV. If you are in a pinch, and there is nothing else, this place is ok to just sleep.

"Motel style"

5
18/05/2016

We stayed here as a stop over on our trip from NY to Florida. Check in was very quick and smooth, price was good $87 for the night. The hotel is set up like old fashion motel style. You park your car right outside your door, which I think is great. The room was very neat and clean and had everything you need in it. The bed was comfortable, they could use new pillows. In the morning we had breakfast before we left. Breakfast was the usual complimentary, scrambled eggs, sausage, pastries, waffles to make yourself, yogurt, oatmeal, grits, some fruit, juice and coffee. I would definitely recommend this hotel and I would stay again if my travels takes me in this direction.

"Stay away"

1
28/04/2016

They were super rude to me and made me feel VERY unwelcome. I don't recommend this place at all! I was only staying for one day and they made it clear they didn't want my business. Yes it was very inexpensive but for a female being alone I did not feel safe or welcome there.

"Santee's Best Motel"

5
25/04/2016

It's not the best motel, but if you're in Santee this property has good parking, is decently maintained, offers a nice free breakfast and clean pool. It's not kept as well as the Wynn or Venetian but you're in Santee paying a decent rate for a safe, clean place to stay with nice amenities. Owners/operators are somewhat awkward but they seem to be immigrants from another country- not a deal breaker, just be aware.

"Best motel in East County"

4
20/04/2016

If you have stayed in El Cajon, Santee, or Lakeside you'll know that there is not much to choose from. Most hotels are old, musty, and not that well cleaned. The BW Santee lodge was cleaner and fresher. We got a suite rather than the regular king bed room. It was clean and quiet. The price was fine. The breakfast was good. The hot part was cup of soup and individually wrapped burritos and they also had the full complement of bagels, bread, pastrys, cereals. No parking for oversized vehicles as the parking lot is small and uneven. I found the pillows hard and they gave me a shoulder ache but that's just me. I prefer places that give a selection as I like soft pillows. They have an 11 am check out and they mean it.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"Santee Lodge -- a great place to stay"

5
18/04/2016

Room was clean and quiet. The queen beds were made with fresh linens and they were very comfortable. Our room was across from the pool but we heard no noise from the pool equipment. Coffee served with the breakfast is excellent quality; breakfast items were fresh and plentiful. Quick service on check-in and check-out. Easy access to stores and restaurants nearby.

"This hotel can do better"

3
06/04/2016

Electrical outlets, especially near the desk need replacement. They do not hold plugs inserted in them. The shower faucet is hard to pull out, is not secured to wall properly and therefore comes out of the wall. The coffee took a turn for the worse since last staying at this hotel.

"Clean"

4
30/03/2016

We stayed here one night for business and it was everything the other reviews said it was. Very clean rooms but short on amenities and nice touches. One of our night stands was just missing and the cabinet under the sink was broken off. Nothing we couldn't live without just glad we didn't pay top dollar for it. Price was right and bed was comfy. Lots of traffic noise early in the morning. We slept in room 102 second floor and started hearing trucks at around 5:30 or earlier so good thing we had to get up early to go to a job. Be warned about the noise but the bed was very comfy. Also -They have soap/ shampoo "dispensers" in the shower which suck because I take baths and they were not easy to reach. Great for business but I wouldn't go there for vacation. I would opt for the Barona Casino next time!

"Very clean hotel in seedy neighborhood"

5
14/03/2016

We needed to be at the San Diego Christian College and this motor lodge was 4 min away. The neighborhood is definitely seedy (lots of bail bonds places), but the motor lodge is well-run and extremely clean.

"Perfect Spot to stay near San Diego"

4
13/03/2016

We were visiting with friends as well as having some business to conduct and found this hotel provided easy access to freeways, restaurants, shopping, etc. The staff was wonderful, and we enjoyed our 6 night stay. The breakfast was good and refilled often. The complimentary computer/printer availability was very helpful. The rooms were clean and comfortable, and the small table was especially useful. It was an enjoyable stay!

"Personal"

5
05/03/2016

This is a very well kept hotel,The staff is very well trained and has everything they need to help you,and make your stay the best they can.The hotel is right in a good location for the Santee and Lakeside area. I Personally thank all hotel rates are way to high just for a bed and shower,and a waffle.But it beats towing your RV, Just for a nights stay.

"Comfortable and clean mid range motel"

3
25/02/2016

There aren't many options in Santee for over night lodging. Our son and his family have moved there and we wanted to be close by. This was a convenient location to them and to local shops and restaurants. It is also one of the cheaper option that we feel comfortable staying in. There was nothing special about this place but it was clean. Rooms were a decent size and included a small fridge and microwave. The breakfast was very basic but adequate for a 2-3 night stay. We were there Saturday-Monday nights. We stayed on 2nd floor because that floor is pet and smoke free. However, no elevator. So be aware of that. The desk clerk and maids spoke limited English. We did not have a problem with the room but did have trouble communicating with them even to get extra towels, etc. I was thankful that there were no major issues. We would stay here again.

"Standard Mid-Range Hotel, Cold Pool"

3
09/02/2016

The hotel room was pretty standard for a Best Western, but with a pretty small bathroom. The pool was not heated and was too cold to use. The breakfast was pretty standard, but they did have a waffle maker, which was nice. The bed was also too soft for me, so I had to sleep on the floor (I have a bad back).

"Nice Option for a visit to the area"

4
08/02/2016

My family traveled for a weekend race I had in a close by regional park and this hotel was one of the few options close by. We were pleasantly surprised by the comfort of our room, the quality of breakfast in the morning and how convenient it was for us on this trip. Get pick for our needs!

"Comfortable rooms, but lacking in other amenities"

3
20/01/2016

Our guest room was very comfortable - spacious, clean, and well maintained. But the hotel is very loud overall. Thin walls mean you can hear everything going on next door, and exterior hallways make for lots of noise from the road and parking lot. It's also pet friendly, so you may have barking dogs. The breakfast was bare bones and there is no fitness center. Given that there aren't many other choices in the area, this is probably the best, but next time we'll stay a little further away for nicer accommodations at almost the same price.

"Great Hotel"

5
08/01/2016

This hotel was extremely clean with convenience of restaurants and other needed services close by within walking distance. Utilized the laundry services and hot tub (too cold for pool although in excellent condition). The breakfast was excellent with lots of variety. Staff were extremely friendly and accommodating. Would recommend to others.

"A very comfortable little oasis!"

5
15/12/2015

This is a very clean and very comfortable hotel. It is easily accessible to the highway, shopping, El Cajon and Lakeside, and to one of our favorite restaurants- Jimmy's. While most of their rooms are not huge, they are quite adequate. The housekeepers are great, the beds are very comfy, and the free breakfast is outstanding. All of the food is always very fresh. I have stayed here three times and will definitely be back. The owners are exceptionally nice people.

"The Perfect Place to Stay"

5
02/12/2015

This is an excellent motel -- Clean, Comfortable, Priced right; staff is friendly and helpful. We made a mistake when we booked and only booked one night -- the staff not only set us up for a second night, they kept us in the same room so we didn't have to move our things. We plan on making the Santee Lodge our go to motel for stays in the San Diego area.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"Convenient and clean"

3
09/10/2015

This hotel met our needs, good location and nicely maintained. If you are staying in Santee this is a good choice. Close to dining, freeway, etc. For all the choices in Santee this is a good one to chose.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"Excellent facility and service."

5
29/09/2015

This motel offers very friendly service, and the rooms are well-equipped and very clean. Their breakfast are offers a wide variety of choices for breakfast, and is always kept well stocked. Their internet service in the rooms is very good, and allowed for streaming.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"Santee to visit Family"

5
23/09/2015

It is a very comfortable place to stay, my niece is a couple miles away and this is very convent, we have always used this hotel since we have been visiting my niece in Santee.. The hotel is always busy because of the convent location, the price and the condition of the hotel, along with serving a contaninetal breakfast, you can't beat the price for all of this. I will use this the next time also.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"business trip"

5
09/09/2015

enjoyed my overnight stay here. Staff was very friendly, room was clean. it was very easy to find and near lots of food places. I would definitely stay here again. I was able to bring my dog with me as it is a dog-friendly establishment.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 619-449-2626. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"Below Average Room"

3
16/08/2015

Cleanliness was an issue, debris under/around base of bed. Two worms in bathroom. Plug on the nightstand work didn't work. No bath mat, we had to ask and insist. The mgr. wanted us to use our towels, but those can be slippery on tile. AC "high" cool light not working. We were told the unit only cools on high. We left the room for several hours on low, when returning, it was stale and muggy. Someone should have mentioned it... Breakfast ok, fresh yogurt, fruit, 3 cereal choices, juice watered down, waffle maker, cold milk, syrup, pastries, muffins, toast, hot coffee, bagels. That area very clean and well stocked.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 619-449-2626. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge

"HANDICAPPED - BE ADVISED TO BOOK ELSEWHERE!"

1
13/08/2015

I stated on my (online) reservation that I had difficulty walking and that I'm handicapped. They assigned me to a room upstairs with no elevator. After I found out where the room was located and told them that I had stated my disabilities on the online reservation, they switched me to a room on the ground level but it had two queen beds instead of the king bed I had reserved. Also, the TV guide in the book listed channels that were not on the TV and the ice machine was not located where it was depicted on the map. I am reluctant to book at this hotel even though I own a rental in this town and sometimes need to visit.

BWSantee, General Manager at BEST WESTERN Santee Lodge, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 619-449-2626. Sincerely, Peter Koh Front desk manager BEST WESTERN Santee Lodge