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Best Western Plus Hotel San Antonio East Inn & Suites, San Antonio

4.5/5  - basé sur 397 notations.
8669 E IH-10, 78109, San Antonio, United States - visualizzare mappa

Situato a pochi passi dall'Interstate 10 nel Texas centrale, il Best Western Plus® San Antonio East Inn & Suites è un hotel di recente costruzione situato a meno di 16 chilometri dalla famigerata Alamo, dal lungofiume, dall'arena sportiva Alamo Dome e da una serie di negozi e ristoranti da non perdere. L'AT&T Center, sede della squadra dei San Antonio Spurs, dista appena otto chilometri. A soli 15 minuti dall'hotel, gli ospiti del Best Western Plus San Antonio East Inn & Suites potranno visitare i giardini botanici di San Antonio e il museo di Fort Sam Houston. Le famiglie che si trovano in questa zona possono trascorrere una giornata al parco acquatico Splashtown San Antonio, allo zoo di San Antonio, al SeaWorld® San Antonio o alle Natural Bridge Caverns, tutte attrazioni situate a 20-30 minuti circa dall'hotel. Chi è in viaggio d'affari apprezzerà la vicinanza alla Lockheed Martin, al centro convegni Henry B. Gonzalez e alla base dell'aeronautica militare Randolph. Questo hotel vicino a San Antonio offre un'ampia varietà di tipologie di camera, tra cui anche camere con angolo cottura e suite. Ogni camera, arredata con gusto, dispone di microonde, frigorifero, televisori LCD da 32 pollici con canali via cavo/satellite e accesso gratuito a Internet ad alta velocità. Potrai iniziare la giornata con la nostra colazione completa all'americana gratuita prima di approfittare dei servizi dell'hotel, come piscina all'aperto con idromassaggio, palestra e business center. Il personale sollecito e disponibile del Best Western Plus San Antonio East Inn & Suites è a tua disposizione per garantirti un soggiorno piacevole e indimenticabile a San Antonio, Texas. Risparmia prenotando oggi stesso!

Best Western Plus

Hotel San Antonio East Inn & Suites

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 397 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
270
Molto buono
81
Nella media
28
Scarso
12
Pessimo
6
CONSULTARE I PARERI SU
Affari Affari
111
Business Business
82
Da solo Da solo
27
Di coppia Di coppia
46
In coppia In coppia
80
In famiglia In famiglia
139
Viaggio con amici Viaggio con amici
16
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great hotel"

5
05/08/2018

The customer service is really good, the hotel its right next to the freeway really good location. The bedroom was really clean, the beds are really comfy. Overall was really good, bestwestern hotel are really good.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an outstanding 5-Star rating and review. Our team aim to always provide every guest the cleanest room with superior customer care and we are glad that you found it as such. Our location is a favorite of many because of the ease of access to the interstate. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Very clean and friendly"

5
24/07/2018

Do not overlook this hotel. It may be on the outskirts of town but easy access to anywhere. By far the cleanest hotel I have ever stayed in. Staff was great. They take pride in this hotel. I now stay exclusively with best western.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a fantastic 5-Star rating and review. We always aim to provide the cleanest rooms with superior customer care. We all take pride in ensuring a memorable stay for all guests. When you are ready to make your next reservation contact us directly at 210-661-866. Have a great day!

"Great stay"

5
09/07/2018

loved this place, breakfast was great and they had an open bar during the week! Rooms were clean and staff was very friendly. I would definitely stay again. Didnt use the pool but looked very nuce and clean.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a great review & 5-Star rating. Our team always aim to provide the cleanest rooms and superior customer care to all of our guests. We are glad you found it as such. Our Free Breakfast bar is open daily from 6:30- until 9:30. When you are ready to make your next reservation & enjoy our refreshing pool, contact us directly at 210-661-8669. Have a nice day!

"Mother- Daughter Trip"

4
04/07/2018

We loved San Antonio and the Best Western was clean quiet and had great air conditioning! We were able to walk to the Alamo and River Walk which was fabulous. However we wished it was closer to the river walk especially walking back at night. Hotel staff was friendly and the breakfast included waffles in the shape of Texas!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an awesome review of our hotel. Our team always aim to provide the cleanest rooms & superior customer care so you can enjoy a peaceful nights rest. We are so glad to see that you enjoyed your time in Historical Downtown which is 12 miles away. Great photos of the iconic Alamo, a colorful horse-drawn carriage ride, Riverwalks' Bridges & Barges! After a hot day in the city our well air-conditioned rooms are refreshing. We are happy to see that you were able to take advantage of our Free-Hot Breakfast. Those Texas-Shaped Waffles are a fan favorite. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Great Hotel - Even Better Staff and Service."

5
12/06/2018

I recently stayed at the hotel for my daughter's Air Force graduation. I can't say enough about this hotel. We have a 2 bedroom suite with a full kitchen. Everything in the room was very clean, and they even delivered freshly washed dished to our room. We also utilized the pool which was great. I travel quite often and stayed at some very upscale hotels, but I have to tell you that the staff and service here are second to none. I want to especially put a Thank You out there for Judith at the Front Desk for all of her directions and local advice. Also. I BIG Thank You to Rose in the breakfast area, She was so super nice and helpful. I am going to miss her. She is the sweetest person ever. Judith and Rose are both assets to your team.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Firstly we would like to say a Texas-Sized congratulations to your daughter. Please pass on our thanks for her service to our great country. We would also like to thank you for taking the time to leave an outstanding 5-Star rating and review. Judith & Rosa were both so happy to see your compliments. Our award-winning team have been pleased to have exceeded your expectations in a clean room and superior customer care. Our Kitchenette suites are a favorite of many for both its size and ability to make you feel at home. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Great value for the money"

5
03/06/2018

For $100/night with all fees included - this is a winner. Great staff, spotlessly clean and well maintained. Free wifi and breakfast. On the outskirts of San Antonio so it may not fit your needs from a location standpoint.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for this fantastic rating and review of our Multi-Award-Winning hotel. We were happy to know that providing the cleanest room with superior customer care we exceeded your expectations. Our team understand the importance of value and ensure to offer competitive rates as well as a number of amenities. We are located on the east-side of San Antonio, with convenient access to the highway, which is in easy reach of the AT&T Center around 5 minutes drive, the Riverwalk is around 10 minutes drive and Sea World around 25 minutes. Our team are always happy to assist with directions. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a nice day!

"Most accommodating experience"

5
29/05/2018

Best Western Plus San Antonio East Inn & Suites 8669 I-10 East Converse, TX 78109 210-661-8669 We came into town for a birthday at Seaworld. Our initial reservations got recorded for the incorrect day by another hotel leaving us stranded. From 10:30pm to 12:30am we searched for a place to spend the night. We searched all of San Antonio and surrounding areas. Finally we got in touch with Molly and were saved. She was extremely understanding to our situation and very kind and helpful. Once morning check out came, the front desk lady was just as friendly and helpful as the night before (I'm sorry I didn't get her name). Best Western Plus San Antonio is definitely where my family and I will stay each time we visit the area!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a fantastic 5-star rating & review. We all work our hardest to always provide the cleanest rooms and superior customer care. We are always thrilled to know that our hard work is rewarded with compliments like yours. We hope you also enjoyed the birthday too. Molly as well as the whole team really are shining stars in our books. We look forward to your next visit. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Worst service"

1
27/05/2018

Worst in service . They kept an elevator which wasn't working for two whole days . Have never ever stayed in a hotel which had a faulty elevator unfixed for this long . Imagine people and elders staying on 4th floor

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
I am sorry to hear of your experience. We do believe that you have listed your review to the wrong hotel, as our elevator has been fully operational and we only have 3 floors at this hotel. We hope that you will join us next time you are in San Antonio for a great experience. When you are ready to make your reservation contact us directly at 210-661-8669.

"San Antonio"

5
22/05/2018

Stayed here for 2 nights very clean and very attentive. Breakfast in the morning from 6:30 to 9:30 is quite good with eggs, sausage and fruits and yogurt. 10 minute drive to river walk. Rooms are super clean and come with hair dryer and microwave but the only down fall is no safe. Pool is delightful and very clean although we had a lot of flying ants that day but staff kept coming out to skim the pool.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a great review of our Award-Winning Hotel. We are proud to have a team that provide superior customer care & the cleanest rooms. We understand the importance of value for money and this is why we offer these extra amenities of Free Hot Breakfast with many choices, clean pool with a great location. While there are no safes in the room, we do have safe boxes at the front desk. These are available at anytime. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a nice day!

"Lovely hotel"

4
21/05/2018

We enjoyed our stay at this hotel. The staff were friendly and polite. No complementary drinks like other Best Western we have stayed at. No laundry facilities. Nice breakfast would recommend this hotel. Close 8 minute drive to San Antonio and free parking.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a nice rating and review of our hotel. We are so glad to see that you were able to take advantage of our Free Parking, Free Hot Breakfast. Our team appreciate your compliments, as we all work to provide superior customer care. We would have been happy to provide you with the information on our coin operated guest laundry facilities on the 1st & 3rd floors. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"good stay"

3
13/05/2018

due to the road construction around the hotel it was a road trip to go to a restaurant or to the job site and back if you are here for a period you should stock up with sandwich stuff and snacks or be prepared for a drive to and back.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a rating and review of our hotel. We are sorry to hear that you did not fully enjoy the location due to local road construction. We are pleased to inform you that we were informed The City of San Antonio & TXDot are hoping to be completed in a timely fashion. We would like to invite you back to see its completion. Also, our team are always available and happy to provide you with information to the local shops and dining options. We hope this will not retract with your willingness to stay with us again. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"2 days 1 night"

4
29/04/2018

We really only slept there and got up and left but from what I could see, our room was clean, bathroom was clean, kitchen area was clean, refrigerator was clean. The only real down side to this hotel was all of the construction going on right in front on I-10, it was just inconvenient.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a nice rating and review of our hotel. We always aim to provide the cleanest rooms and are glad you found it as such. Our team have won many awards for the high level of cleanliness. It is reviews like yours that let us know that we are doing just that. While there is some construction going on in much of the San Antonio Metro, TxDot & The City of San Antonio are hoping to be done in a timely fashion. We would like to invite you back to see its completion. Should you think of anything else we could have done to have earned a 5-star rating or to book your next reservation contact us directly at 210-661-8669. Have a great day!

"Satisfactory Stay"

4
24/04/2018

No problem at all during our one night stay. The lobby staff were professional both upon arrival and at departure. The breakfast lady was particularly nice. Location is ideal for those who don't want to spend a fortune staying in downtown just for a room to sleep and breakfast.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a nice rating and review. We are glad to hear that our team provided professional customer service. Our breakfast team was so thrilled to see your compliment. They really are shining stars in our books. Should you think of anything in particular we could have done to have earned a 5-Star rating or to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Tv"

2
21/04/2018

I am partially deaf and can hear the tv at a medium volume. But the tv at this best western were ridiculously set to a very low volume 36 and didn't go ant higher. I asked if it could be adjusted and they told me no. After we went to stay at another best western in Arlington and had no problems because they had no set volume. What's up with that. We are going back to San Antonio and I'm debating on staying there again .

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to rate and review our hotel. We are saddened to see that you did not fully enjoy your stay because of the volumes set on our televisions. During your stay you had asked for it to be raised. We did offer the information for closed caption on your television. We have since contacted the manufacturer for the information on how to raise the volume options. We hope you will give us another chance. To make your next reservation contact us directly at 210-661-8669. Have a nice day.

"This is how a hotel should be run"

5
15/04/2018

I cannot say enough good about this hotel. I was shocked when I was told it was 10 years old as it looks brand new. The reception staff is excellent and I believe Elene was her name, she went out of her way to help us with local attractions so we would not miss anything. We are entitled to certain benefits being with Best Western so many times, and we know we are entitled to upgrades when available but we have never, ever been offered that. Well, this location upgraded our room for us at no extra charge. This place was spotless and all the staff are so friendly. The breakfast room is looked after by an amazing woman named Rose. She is incredible and makes you feel like she is welcoming you into her home every day. I have never experienced this level of service at any hotel, even ones that cost a lot more than this. I am so appreciative of our stay here and wish all hotels were run this way.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave us an outstanding rating & review. We always aim to provide the cleanest rooms and superior customer care. We value reviews like yours that let us know our hard work pays off. Elena, Rosa and the entire team were so happy to see your compliments. It is the details that matter from providing you a gesture of our appreciation such as an upgraded room for choosing our hotel to the warm and inviting breakfast that have our guest returning time after time. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day.

"Great Stay"

5
14/04/2018

Hotel was right off the interstate. Rooms were very nice and clean. The bed was the BEST! They had free breakfast, but met family for breakfast, so we didn't get to try their's. Will definitly stay there again...

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave us a great review & 5-Star rating. We are so glad that our team was able to provide you with superior customer care and the cleanest room. We understand how important breakfast is and are happy that you were able to advantage of our Free Hot Breakfast served daily from 6:30am - 9:30am. We look forward to your next visit. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Great Staff!"

5
02/04/2018

Perfect location for Fiesta Texas! Rooms are large, beds are clean, breakfast buffet offers a lot of choices! The staff is very accommodating. They gave me a better price then online hotel websites. I was very pleased with our stay and will visit again during the summer because of their gigantic pool!!!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a great 5-Star rating and review of our award winning hotel. Our location is a favorite because of the access to many of the fantastic attractions around the city. We understand how important breakfast is and ensure we have a variety of choices for all of our guests to enjoy. We look forward to your return. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Definitely will be staying again"

5
21/03/2018

Let's start with the receptionist. She went out of her way to attend to our needs, she helped with Sea world tickets, she even let us know about the coming up events in San Antonio. The room was very clean although I did wish there was more towels as I forgot to bring ours but everything else was great. The internet worked fairly nice, they even have a menu in the room you call and they bring your food. It does take about an hour for delivery but who cares when you're not trying to drive out. The pool was clean. Over all we will be coming back to Best Western ?

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time leave an outstanding review of our award winning hotel! Our entire team work hard to ensure each guest is provided the cleanest room with superior customer care. We are glad that our hard work shows through wonderful reviews like yours. We ask that our guests contact the front desk when in need of anything from extra towels and tourism information to local dining & delivery options.We look forward to seeing your family again. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"BEST hotel we have stayed yet!!"

5
14/03/2018

This Best Western Plus was hands down AmAzInG!!! The staff was so kind and this place was so clean. The breakfast was soooo good and hot. Very fresh. My children and I will stay here next time we come here to visit. Thank you Best Western!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an AmAzInG review of our Multi-Award Winning Hotel!!! Our goal is always to exceed each guests expectations by providing cleanest rooms and superior customer care. Words like your let us know that our hard work does not go unnoticed. We know breakfast is the most important meal of the day and we are glad that you were able to take advantage our Free Hot Breakfast. When your family is ready to make your next reservation contact us directly at 210-661-8669. Have a great day!!!

"Fun Night"

5
18/02/2018

We booked some rooms for our son's wedding. The rooms were very nice and spacious. Erica did a fantastic job in helping us book a block of rooms. The beds were awesome. The rooms were comfortable and cozy. Everything turned out great.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an awesome rating and review. Firstly congrats to your son, may he have many years of wedded bliss. May of our guests compliment our Texas-Sized rooms. While this is such a fantastic review we believe this may be intended for another hotel as we have no "Erica" at this property. We would love to be the hotel for your family when having any future events in the San Antonio Metro. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Great Room"

5
13/02/2018

This is a very Clean Hotel with a great service and amenities. Everyone that I have worked with there has been very helpful and friendly. The food on their complimentary breakfast is better than any other complimentary that I have ever had. Overall this hotel is a great place to stay and I recommend it highly!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for the time to leave an outstanding rating and review of our Award-Winning hotel. Our goal is always to provide the cleanest rooms with superior customer care. We are thrilled to have met that goal by exceeding your expectations. Breakfast is the most important meal of the day and were glad you were able to take advantage of Free Hot Breakfast. The best compliment we could ever receive is a referral from you to your friends and family. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Business stay"

4
09/02/2018

Had a 2 day trip, hotel was very nice, staff top notch, good breakfast! Beds are awesomely comfortable. Will come again n bring ear plugs to cancel passing traffic on I-10 all nite! Overall all good price for the stay.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the to leave a nice review. Our goal is always to provide the cleanest rooms with superior customer care and we are glad to have met that goal by exceeding your expectations. We would like to apologize that the sound of the highway was loud. We are in the process of having double pane windows installed in all of our rooms. We also do provide ear plugs upon request. Should you think of anything else we could have done to have earned a 5-star review or to make another reservation contact us directly at 210-661-8669. Have a great day!

"SAN ANTONIO"

3
10/01/2018

Hotel is difficult to access All of the pillow were hard. Room lighting is poor. Staff did a good job on check-in and check-out. No decent near-by restaurants. All of the pillows were hard. Room lighting is poor. I hate this survey !

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are sorry that you did not enjoy completing this survey but we would like to assure that your opinion on the hotel does play in integral role in. We would like to inform you we encourage all of our guest to inform us anytime so that we may find a solution straight away especially with the lighting. A majority of our guest compliment our pillows, although we do appreciate that everyone has their own preferences. Should you need to make any future reservation or think of anything else we could have done to have earned a 5-star review contact us directly at 210-661-8669. Have a great day!

"Leisure"

4
07/01/2018

Staff very friendly and accommodating. Pets welcome. A nice clean, room that includes little refrigerator and microwave. Bed/pillows comfortable. Breakfast includes waffles, pre-made egg patties, sausage, pre-made hash brown patties and an assortment of bread. Yogurt, fruit. An assortment of condiments.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a nice review & rating of our hotel. We are happy that you and your pet enjoyed the stay overall. We understand that breakfast is the most important meal of the day and are glad that you were able to take advantage of our Free Hot Breakfast. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Rooms and breakfast are great"

4
06/01/2018

The rooms were in great shape and very clean. Breakfast is better than most places with the taquitos an refried beans. Access is a bit awkward with the service road construction but it is worth it. No restaurants nearby but they have a room service vendor.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a review. We are glad that you were able to take advantage of our Free hot breakfast with its many choices. While we may seem in an isolated area our town of Converse is parallel to the highway, with many dining & shopping choices. We also have several delivery options for those who would prefer to stay in. Our front desk team would have been happy to give you any information when asked. Thank you for pointing out the construction, we have been informed that it is nearing completion. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a nice day!

"Trucker parking"

5
06/01/2018

We like this property it has 18wheeler parking and right off the feeder so easy for us drivers (: it's clean, quiet, and a good hot breakfast. Plenty of hot water for 2 baths. Great customer care, very friendly.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such an awesome 5-Star rating & review of our Multi-Award Winning property. We pride ourselves on having the cleanest rooms with superior customer care. We are glad that you were able to take advantage of our Free Hot Breakfast. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Amazing people!"

5
13/12/2017

They have the best staff I have ever came across, they show that they love their job! The rooms were clean, and decor and amenities were perfect! I also love that they offer truckparking that is easy to maneuver!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Firstly let me say thank you for taking the time to leave an amazing review of our award winning property. We were all so excited to hear that we met our goal of exceeding your expectations. We always aim to provide the cleanest rooms with superior customer care. We are glad that you were able to take advantage of our Texas-Sized parking area. When you are ready to make your next reservation cruise on in or contact us directly at 210-661-8669. Happy Holidays from Team Best Western.

"Expected more but was shocked...."

2
02/12/2017

I expected more from this hotel for the price and was disappointed. The location is not very good without transportation. The breakfast was good. Itcgas work to do but it's attainable. I just hope the gorgeous female in the front realizes that everyone doesn't have a desire to take their company items. I make more than you do in a week one day as a Owner Operator. Lol

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to rate and review our property. We were saddened to see that you did not enjoy your stay. Cost of the room varies on many factors and always offer the biggest bang for your buck through the large selections of our amenities. We are located on the East side of the city just minutes from Historical Downtown San Antonio. We are also parallel to the local town of Converse with many shops and dining options and many forms of transportation available in the Metro which makes us a favorite for the majority of our guests. Our front desk team would have been happy to provide information on any of these. We are sorry if you felt offended in anyway by the staff. It is always our intention to be thoughtful in our approach to our guests. We are sorry if she fell short in this however, our team are trained to assist us in the reduction of missing items as this is problem in many hotels. Drive safe and have a nice day!

"Awesome!"

5
30/11/2017

Great friendly staff, good breakfast and easy check in and check out. Although the bed was comfortable, it was hard for me to sleep because I am used to a harder bed. There is construction by the hotel and it might be hard to get to and from there in the future.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an awesome 5-Star rating and review our Multi-Award-Winning property. We are so excited that you had an enjoyable stay. It is always our goal to provide the superior customer care and your compliments let us know we are doing just that and providing a good breakfast, the most important meal of the day. While a majority of our guests enjoy our pillow top mattresses we can appreciate individual preferences. While there is some construction in the area, it should soon be completed. It is the intention of the city to create a simplified driving route through out. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Excellent Hotel"

5
27/11/2017

The hotel is in an excellent location, close to all restaurants, highways, gas stations, shopping and places of interest. The staff are super nice with outstanding attitudes to help you. The rooms are spacious and you have a feeling of "Home". We will definitely be staying there again for our next trip back to Texas!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an excellent rating and review of our Multi-Award Winning property. We are so glad that you found our location convenient to all of the places of interest including dining and shopping. We are also only minutes from Historical Downtown San Antonio. Our team always hope to provide superior customer care & the cleanest rooms. Your compliments let us know we are meeting that goal. When you are ready to make your next reservation for your home-away-from-home contact us directly at 210-661-8669. Happy Holidays from Team Best Western.

"Great stay!"

5
21/11/2017

My wife and I had a great experience and a great stay at this Best Western! The staff was very friendly and professional! The room was clean and very spacious! We would definitely recommend this hotel to anyone staying in the area. Thanks again for the wonderful experience and stay!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such an amazing rating and review of our multi-award winning hotel. We work together from start to end to ensure each guest is provided the cleanest rooms with superior customer care. We are happy to have exceeded your expectations. It is feedback like yours that lets us know we are reaching our goal. The greatest compliment we could receive is a recommendation to your friends and family. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a great day!

"Great experience!!"

5
13/11/2017

I will definitely stay at a BW in the future!! Pleasant staff, clean room, nice breakfast and the plus was BW supplying the shampoo, conditioner!! and body wash. From the minute we arrived to the day we left the staff was friendly and welcoming!! Thank you!!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an awesome review of our award winning property. Our team aim to always please from check-in to check-out. Part of our charm is always working together to provide superior customer care and we are thrilled to have delivered. We are glad you were able to take advantage of our free hot breakfast & in room supplies. When you are ready to make another reservation contact us directly at 210-661-8669. Have a great day!

"The little secret"

5
11/11/2017

Best BEST WESTERN I have ever stayed in. The staff and the service was excellent. I always observe how staff is treated by the management and you can tell that they are happy working there. Happy people makes you the best

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave another excellent review. We always enjoy seeing that our team effort to create a great stay hits the marker time and time again. We have an awesome management team that really lead by example in their positive behavior and willingness to preempt each guests needs. This frame of mind leads us year after year to receive the top awards in our industry. We look forward to your return. Call us directly at 210-661-8669 to make your next reservation.

"Average Stay"

3
06/11/2017

Bed was too high to comfortably get into even for a 6' person. The breakfast was the usual fare except for the offer of watermelon, grapes, pineapple, and strawberries. The thermostat in our room went out of order but was repaired by the time we returned. Furniture was an older couch and chair which I thought was inappropriate for Best Western Plus. Lots of construction on highway making ease of entering freeway inconvenient.

"BW San Antonio Stay"

4
06/11/2017

Good stay. All work members very courteous and friendly. Very convenient location to get to my work. Rate is very affordable. Amenities were good and accessible. I have stayed at the Best Western in Converse many times over the last two years and the service is always good. All employees are friendly and make sure that I am satisfied.

"Best Western San Antonio"

4
28/10/2017

We arrived late at this hotel and did not have a reservation. The manager was at the desk and was incredibly helpful. We were concerned about our vehicle and trailer and he showed us how they watch the parking area with their cameras. He even turned the camera and showed me our truck.

"Worthy of a Weekend Stay"

4
26/10/2017

A highlight of our stay was the breakfast. Very accommodating staff took good care of our family group. The rooms were clean but the towels needed to be replaced (frayed ends). It was nice to have a good mini-fridge and microwave in the room. Air conditioning unit worked very well. Plenty of good parking. Overall a pretty nice facility and worthy of a weekend stay.

"Great stay"

5
25/10/2017

The stay I had at this Best Western has been by far one of the greatest experience I have had even though I was on a business trip they truly made me feel at home even though I was far from that thank you Best Western I look forward to more stays with you all

"Poor Customer Service"

2
22/10/2017

This particular Best Western is being poorly maintained, has a sub-par breakfast and terrible customer service. Other Best Westerns I have been to have been nicer, but not this one. They up-charged me when I had to be switched to another room due to technical issues, and the room the switched me to was located right by the lobby and breakfast room, as well as right by elevator mechanics. It was a very noisy room, so I had to sleep with the TV on. Then, when I was showering, the water faucet came flying off and almost hit me. I had to run bath water just to finish bathing. I can handle all that, but then the front desk staff was very rude and uncompensating for my terrible experience. I kept having to bug them about it to get compensation. I really wouldn't recommend this particular Best Western.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a review of our hotel. We apologize that you seemed to have such an experience. It is our intention to provide each guest with the best stay and superior customer care. We are sorry that you felt we did not meet this goal. As a courtesy to our guests that book smoking rooms online, we contact guests ahead of time to confirm whether the smoking-room has been booked correctly and offer options, such as in your case to switch to a non-smoking room. You had opted to change to an upgraded non-smoking room for fee. We are sorry that there was a maintenance issue with the faucet in your room. As soon as you informed our front desk agent, the issue was immediately fixed. Our front desk staff do not have the authority to authorize any form of compensation. Very soon after your departure a manager was able to offer you compensation as our maintenance standards had fallen short on this occasion. We hope you will give us another try and we hope you will continue to choose Best Western again. Have a nice day.

"Overnight convenient I10 stop."

3
10/10/2017

Wanted something easy to get too just off interstate that was clean and safe. Hotel fit those requirements. On the positive it was clean and safe. On the negative.. it's not located close to any restaurants. The area is industrial. People upstairs woke me at 1 am sounded like small children running up and down the hall. Front desk clerk was great. Left before breakfast.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are glad that you felt our property was clean and safe. These are some of the important factors when choosing a property. While we are on the east side of the San Antonio Metro, our town of Converse is parallel to the highway, with plenty of shopping and restaurants. Any time day or night our team would have been happy to provide you with information and maps. We apologize that you had noisy upstairs neighbors. We always encourage our guests to contact us at the start, so that we may have the opportunity to find a solution before it becomes a problem. We hope you will give us another chance and stay to enjoy our Free Hot Breakfast. When you are ready to make that next reservation, contact us directly at 210-661-8669. Have a great day!

"Owner Operator "

5
09/10/2017

We chose this hotel again because we stayed here about a month ago. We knew Elena and the staff were personable, friendly and accommodating. The hotel is clean. Plenty of hot and cold choices for breakfast. Rose in the breakfast room is a delight. Conveniently located near truck repair facilities.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for returning to the hotel for yet another great stay. We appreciate your positive review of our Award-Winning property. Elena and Rosa were pleased to see your compliments as was the entire team. We are glad that you were able to take advantage of our Free Hot Breakfast. When you are ready to make your next reservation, contact us directly at 210-661-8669. Have a great day!

"Convenient and reasonably priced...efficient and accommodating staff"

5
24/09/2017

Very friendly and accommodating staff. Great breakfast with large selection. Clean and comfy rooms. Nice atmosphere in the hotel, and double windows in room made the hwy noise a non-issue. Will definitely stay again when traveling in that direction.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for writing such a fantastic review of our Multi-Award-Winning property. We are always so ecstatic when our team is able to provide each guest with a great stay. The cleanliness, customer service, breakfast selections and noise control should never be sacrificed for reasonable pricing. This is why we try to offer the best money for value. We look forward to your return. When you are ready to make your next reservation contact us directly at 210-661-8669. Have and awesome day!

"Great place to stay"

5
24/09/2017

Great bed. Slept well. Staff were friendly and helpful. Pool area was perfect and well maintained. Room was very clean and no bad odors when you open the door to your room. Awesome that they have semi truck parking availability! !!!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such an a great review of our hotel. Our two highest priorities are providing the cleanest rooms and superior customer care. We are so that both of these areas were just as important to you and that we were able to exceed your expectations. We are glad that you were able to take advantage of pools and our over-sized parking area. When you are ready to make your next reservation, contact us directly at 210-661-8669. Have a fantastic day!

"Very convenient and reasonable "

4
22/09/2017

Stopped here after a long day on the road. Hotel is right off I10, east of San Antonio. Was able to get started in the morning with no traffic worries. Bed was extremely comfortable. Room was very clean and up to date. Staff was very nice and helpful. Wifi worked very well. Breakfast had a nice variety and plenty of it. Would definitely stay here again.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave an awesome review of our Multi-Award-Winning hotel! After any journey, finding the hotel with ease at Exit 585, is important and are glad that you found it so convenient. We are happy that we were able to provide you with an extremely clean and comfortable stay and include our Free Hot-Breakfast & strong Wifi. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Service Beyond the Call of Duty"

5
15/09/2017

My party of three arrived at 2am after a long drive. The check-in staff was fast, friendly and efficient. Because of our late arrival, we made breakfast just at the closing time. No problem for this warm, welcoming staff. They offered to bring more of all their breakfast fare even though they were in the process of closing up. The manager, Avani Patel came over to assist us with our travels to Houston and even printed a map of the road closures due to flooding from Hurricane Harvey. All in all a wonderful stay at this dynamite of a hotel!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such a wonderful review of our Multi-Award-Winning property. Our goal is always to provide all of our guests with superior customer care and the cleanest rooms, no matter the hour. We are glad we were able to do this for you too! Breakfast is the most important meal of the day, we were glad you were able to join us. Our team are led by some of the best, Avani is one of those awesome leaders. She leads by example and is a shining star in our books. She was so thrilled to see your compliment. When you are ready to come see us again, contact us directly at 210-661-8669. Have a fantastic day!

"Hurricane Evacuation"

5
30/08/2017

Customer service was excellent, management was caring! Amenities and Room service and Complamentary Breakfast were Excellent! Staff and House keeping were great at assisting and fulfilling our needs and answering our questions being that we're we're evacuees and not familiar with the area!

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such a phenomenal review of our Multi-Award Winning property. Our team pride themselves on being informed of the local areas so that we may give any information you may need. It is our goal to always provide the cleanest rooms & superior customer care. We are glad that this reflects in your review. We hope that you and your family are all safe after such a devastating event. In the wake of Hurricane Harvey please stay #TexasStrong! When you are ready to make your next reservation, contact us directly at 210-661-8669. Be safe and come see us again.

"Excellent & friendly service, spacious and clean room"

5
20/08/2017

The excellent service began with the phone call to reserve the room. After being duped by a 3rd party online booking site earlier this summer, I was extra cautious this time. During the phone call, I ask a few times if I was talking to the actual hotel instead of a 3rd party booking site. The person who answered the phone was patient and understanding with my repeated questioning. They also sent an email prior to arrival with links to weather and directions. The lady at the hotel desk was also very friendly - more personable than many front desk staff. Whenever we passed by the desk she would say hello and/or ask us how thing were going. She made a point to ask if I was aware of the current promotional they were running. As a rewards member, it was free for me but I would not have signed up if she had not let me know about it. She also let us know about the complimentary breakfast which I did not know about it. The room was spacious and clean.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for the glowing review of our Multi-Award Winning hotel. From your first contact with our reservation agent to guest service during check out, we always aimed to exceed expectations, we are so glad that our entire team was able to do this for you. When you are ready to make your next reservation please contact us directly again at 210-661-8669. Have a fantastic day!

"Good location"

4
14/08/2017

Overall, the hotel is nice and very clean. Staff was very friendly and welcoming. The primary reason this hotel was chosen was due to where we were going that evening. It was easy to get to and a good value.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We aim to make each guests stay the best by using a family recipe of Customer Care, Cleanliness, Cost-Effectiveness and Convenience of location. We are glad that overall you were able to enjoy your stay. Should you need to make another reservation or think of anything specific we could have done to earned a 5-Star rating, contact us directly at 210-661-8669. Have a nice day!

"Great hotel for a quick visit to San Antonio"

4
08/08/2017

We traveled from Houston to San Antonio with our two children. This hotel is very accessible from I10, with ample parking. The front desk was very friendly and helpful. Our room was very clean, modern and comfy. The a.m. breakfast was very standard, enough to get us full. The pool was small, but the kids were able to burn off some energy.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are glad that you found our hotel conveniently accessible to the highway and that overall you enjoyed your stay, We are sorry that you felt the pool was small, we have many guests compliment the size. Should you need to make another reservation or have any suggestions on how we could have earned a 5-Star review, contact us directly at 210-661-8669. Have a nice day!

"Family vacation"

5
04/08/2017

We were on vacation and my boys 10 & 12 absolutely love this place.they tell me they feel safe here.so with that coming from my boys,i would highly recommend this place to all family's that are planning to visit the San Antonio area.you will be in good hands with the entire staff.Elena in the front desk will give you a great welcome.and when you go to the breakfast area you'll find Rosa is always making sure that you have everything you need.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such an amazing 5-Star review of our hotel. Our top priority is to give an amazing experience to guest each time and we are thrilled we were able to do that for your family. Elena, Rosa and the entire team are so excited to see your compliments. The biggest compliment we could receive is a recommendation to your friends and family. When you are ready to make your next reservation please contact us directly at 210-661-8669. Have a great day & tell the boys we will keep their favorite hash-browns in stock.

"Just OK could have been great."

3
24/07/2017

My biggest problem with the hotel is the soap, in particular the hair conditioner dispenser didn't work properly. Breakfast was very processed and not worth waking up early for. Since it ends at 9:30am, even on weekends. The location is very isolated. It could best be described as industrial although it was more just out in the middle on nowhere. No restaurants, no convenience stores, nothing but edge of town businesses. Still it was close enough to San Antonio for what we needed. Oh, and there isn't much parking. We returned to the hotel after midnight and only found a parking place because someone was leaving. If that wouldn't have happened we would have had to park in a gravel truck parking lot.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We encourage all of our guests to contact the front desk straight away so that we may correct them before your departure. I understand that you were less than satisfied that the soap dispensers seemed to not be pumping properly. We would have been happy to send up mini-bottles or check the dispenser. Occasionally the dispenser requires extra pumping. Our breakfast hours are listed from 6:30 a.m. until 9:30 a.m. which does give the majority of our guests the chance to join us for a Free Hot Breakfast. Although there may be no restaurants or shops directly off the interstate, there are plenty of fast food establishments, restaurants and shops on a main road running parallel to the interstate, the travel time would have been a maximum of five minutes. Our front desk staff would always have been happy to assist you if you needed directions. On the date of your stay we were very limited in parking due to an extremely busy weekend all across the whole of the city. This is not a normal occurrence. We hope that you will give us another chance. Should you need to make another reservation contact us directly at 210-661-8669. Have a nice day.

"Family vacation"

5
24/07/2017

We love coming here, its always clean and the service is at its greatest. We have been coming here for almost 5 yrs and my boys love it , especially this one lady named Rosa she always makes us feel like at home. She has a heart of Gold. We will definitely come back for our future vac.ations. plus my boys love the pool .

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for leaving such a fantastic review of our Multi-Award Winning hotel! We enjoy having your family return year after year. Our aim is to always to provide the best customer care and the cleanest rooms; we are glad we succeeded at this. It makes us so happy to see that you enjoy it so much, especially Ms. Rosa! Our entire team appreciates your kind words. When you are ready to make your next reservation please contact us directly at 210-661-8669. Have a great day! P.S. Beautiful family photo.

"Great Hotel"

5
24/07/2017

Awesome hotel! Very clean and comfortable. Will definitely be staying here again. It's in the perfect area for going to Sea World, the River Walk or anything else in San Antonio. I also like the fact that this hotel is not right in the middle of the busy city. It's right on the edge and very quit at night.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave us such an awesome review. Cleanliness and comfort are two of the most important factors when choosing a hotel, we are glad to have met this for you. While we are located on the East side of the city our location is located conveniently near a highway, making it very easy to access all of the attractions of San Antonio. We look forward to your return. When you are ready for another peaceful stay contact us directly at 210-661-8669. Have a fantastic day!

"Family vacation"

5
24/07/2017

Was the best stay ever staff was very friendly and especially Rosa she is an awesome lady . The times we have been here it's always excellent service. Rosa has a heart of gold thank you for a memorable vacation . We will be back

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for leaving such a glowing review of our hotel and Ms. Rosa. She is a valued team member and we have enjoyed having her on our team. It is a well balanced combination of both cleanliness and friendliness that keeps our guests returning. When you are ready to make your future vacation memories, contact us directly at 210-661-8669. Have a fantastic day!

"34-reset"

4
18/07/2017

Very Nice and the Room was Fine Truck Parking was Great Breakfast was good needed to be close to a Mall and Restaurant The Staff was wonderful and Kind Enjoyed My Break. Will Stay Here Again whenever We Have to Go on a 34hr Re Start Thanks

"Very friendly and clean and comfy"

5
16/07/2017

I was a little afraid if the area(industrial), but once inside I was totally at ease and happy, best night's rest ever!!!!staff goes above and beyond, hotel is clean and peaceful, easy access to the highway.

"Great location, great price, FREE parking"

5
15/07/2017

Great spot to stop to go downtown and the sights. Tried downtown but hotel rates plus $40 a day parking went to this hotel and easy access to interstate. It appears to be a newer hotel and well kept. The room was spaciuos and breakfast had a good selection. Again this is a great spot to go downtown and very relaxing. Highly recommend

"Very Nice"

4
12/07/2017

I'm a person of very little words so my review does not take 200 characters. My experience was great; the room was clean and the staff was awesome. All in all I would definitely stay here again on my next trip to San Antonio.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We are saddened that you were not impressed by our location. Most of our guests appreciate the ease of access to the highways and that we are just minutes from the heart of Downtown San Antonio. We are happy that our hard work to provide the cleanest rooms with the friendliest service shines in reviews like yours. When you are ready to make your next reservation or grab discount tickets for Six-Flag please contact us directly at 210-661-8669. Have a great day.

"Definitely Recommended!"

5
11/07/2017

Very nice clean environment, staff went above and beyond. They sell seaworld tickets and it was great. Good breakfast. We will be back. Room was clean and bed was comfortable. Has truck parking with plenty of room.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for that glowing review of our Multi-Award Winning property! We pride ourselves on having the cleanest rooms, comfortable accommodations and the friendliest service. We are glad with all of our hard work it does not go unnoticed. You are correct we have discounted tickets for both Sea-World & Six-Flags and are always pleased to be of service in helping you get any discounts for those or any sites in the San Antonio Metro. When you are ready to make your next reservation and take advantage of our over sized truck parking, please contact us directly at 210-661-8669. Have a great day!

"Satisfied Retired Army Veteran"

5
07/07/2017

Conveniently of the interstate. Great Front Desk Staff. Cleanliness of the Hotel inside out was a great. Most importantly awesome breakfast. Breakfast Staff were great. I recommend this hotel for anyone traveling in the San Antonio Area.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you so much for that great review. We always aim to provide the cleanest room with the best customer care and are happy that you thought so too! We are glad that you were able to take advantage of our Free Hot Breakfast. When you are ready to make your next reservation please contact us directly at 210-661-8669. Thank you for your service. We support those who serve & have served this country. Have a fantastic day!

"Greatness"

5
03/07/2017

Nothing less then extraordinary when staying at the two Best Western Plus hotels :D They made our trip extra special by suggesting the room with the Jacuzzi, Can't thank you all enough. Workers made us feel like we were at home.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for that fantastic review of our award winning hotel! We are always excited to see that our goal to provide superior customer care was noticed. When you are ready to make your next reservation please contact us directly at 210-661-8669. Happy 4th of July!

"Awesome People Awesome Service"

5
22/06/2017

We're from Canada and we stay here again in a heart beat. Love this hotel staff was excellent treated us Ike family 10 says it all. Location was perfect the shuttle and driver were top notch. You won't be disappointed

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
“Texas-Sized” thank you for taking the time give us a 5-star review. We are so glad to hear that you would choose to stay with us again. We are so happy that our wish to provides superior customer care shows. When you are ready to make your next reservation, please contact us directly at 210-661-8669.

"Basic, but sometimes that's all you need"

3
21/06/2017

Located very close to the Convention Center and that worked out very well for me. The rooms are very big, almost as though it would be for an extended stay. Sofas, small kitchenette etc. Do it yourself laundry too. Breakfast was included with the room, but it was not particularly good. The hotel has an old feel to it, but I found the staff pleasant. The absence of a concierge though meant I had to lean on the front desk staff more than I should have. Clean, utilitarian, close to the convention center a bit of a walk to the rest of the city, but doable.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave a Trip-Advisor Review, however, it appears that this review was intended for another hotel. Our property does offer some Texas-Sized Kitchenette Suites, we are not walking distance from downtown. We are conveniently a 10-15 minute driving distance. Should you need to make another reservation in the City of San Antonio, please contact us directly at 210-661-8669. Have a nice day,

"My experience"

5
20/06/2017

Traveled from El Paso to San Antonio as part of my travel plans to visit family in St. Petersburg. Your staff was welcoming and helped get my luggage in. Was told of breakfast and the staff were extremely helpful at checkin and when I left. Thanks for the great room and service.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Firstly, we would like to thank you for choosing us as your stop along your journey to St. Petersburg. We appreciate your kind words. We hope the rest of your trip went as smoothly. When you are ready to make your next reservation please contact us directly at 210-661-8669. Have a nice day!

"How is this a BW Plus again?"

3
18/06/2017

After getting to my room, I was wondering what makes it a BW "Plus". Decor was just ok... Have stayed in some BW Plus location in the area before. Much nicer than this. Road noise was high (my room was on 3rd floor facing I-10. Woke me up a few times.. Staff was great! No problem with them at all.. There was another BW Plus that I have stayed at before in the past that was a little further. Will be going there next time.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. We would first like to thank you for choosing us of the 350+ hotels in the San Antonio Metro. We appreciate you for being a loyal Best Western guests. Our property is rated a "Plus" for our many amenities that goes above a Classic Best Westerns. We would like to apologize that the noise from the highway was an issue. We always invite our guests to inform us at the time of arrival or reservation if they have any special requests that we can accommodate where available. We would have been more than happy to try finding you a quieter room if notified immediately. To touch on your mention of our decor. We recently began the process of updating our hotel. We hope you will join us again in the future to see our changes. When you are ready to make your next reservation please contact us directly at 210-661-8669. Have a great day!

"Good"

5
16/06/2017

It was good don't want to type in 200 characters it's a waste of time but overall stay was good had lots of beautiful women that were very helpful and courteous! Would recommend anyone who wants a great value and great services to come here

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. Our entire Team pride themselves in always being professional and helpful. Should you need another reservation please contact us directly at 210-661-8669. Have a nice day!

"Excelente service and lobby are dent Jessica was very courteous and the guys workin at night where helpfull"

5
09/06/2017

Excelente service with the employees and shuttle driver very courteous I would recommend it to my friends and family all of them travel very often in and out of the United States specially in to Mexico

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for your great 5-Star review of our hotel. We pride ourselves on excellent customer care. The best compliment we can receive is a recommendation to your friends and family. When you are ready to make your next reservation please contact us directly at 210-661-8669. Have a nice day!

"Great hotel"

5
06/06/2017

We needed a cool, clean room after an outdoor workshop held in the tropical heat of San Antonio. This hotel was a welcome oasis, with very comfortable accommodations for a reasonable price! The breakfast was a good mix of hot and cold, fresh items. Marvelous!

"Great experience!"

5
30/05/2017

The staff was super friendly and helpful. The rooms were very clean, and quiet. The beds are extremely comfortable. They had a great variaty at breakfast. The location is convenient to anything along that stretch of I-10, although nothing much right around the hotel.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our award winning hotel. We all strive to provide a great stay from the high cleanliness standards to the level of customer care you receive. We are glad that you enjoyed the pillow-top mattress and the variety in our breakfast. We are conveniently located on I-10 just minutes from downtown. Our town of Converse is parallel to the interstate and should you have needed directions anyone of our well versed team members would have been happy to give directions to any of the local shopping centers or restaurants. Please contact us directly at 210-661-8669 to make your next reservation. Have a nice day!

"Great hotel."

5
26/05/2017

Nice hotel with all room entrances on the inside. Very safe and secure. Very nice room with comfortable bed and big screen television, fast internet. Good hot breakfast with large selection for whatever you may want.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for your great review of our award winning hotel. We are glad that overall you enjoyed your stay and felt safe. Please contact us directly at 210-661-8669 when you are ready to make your next reservation. Have a fantastic day!

"Amazing Comfort"

5
26/05/2017

This hotel has the best in comfort and caring employees about your stay. They do their best to give you the best service and with a smile. You are not just another number. The hotel is also well lit outside and comfortably accessible from parking to the hotel. You feel safe and the area is safe.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for leaving that great 5-Star review of our Multi-Award Winning property. Our team do all that they can to ensure each guest has a positive experience. We pride ourselves on the highest cleanliness standards and great customer care. We do our best to be vigilant for our guests so you can rest easy. When you are ready to make your next reservation please contact us directly at 210-661-8669.

"One night in San Antonio"

5
08/05/2017

Very friendly staff Took me in to see the rooms available with handicap bath No one has ever let me see room before we checked in before. We had to back rack off the Anderson loop a bit but worth it. The staff gave us a map showing where we could get a good dinner

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave us such a nice review. Our team does their best to accommodate each guests needs. Our guest services pride themselves on being well versed in the area and enjoy being able to provide information and maps. Should you be back in the area please contact us directly to make your next reservation at 210-661-8669. Have a great day!

"Great visit"

5
01/05/2017

My husband and I only stayed here one night, but it was a great experience. The hotel staff were friendly, it was not too far of a drive from the riverwalk, and the breakfast was great in the morning. We would definitely stay here again.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
We would like to thank you for taking the time to leave us such a nice review. We are so glad to see that you enjoyed your stay. Team work is the key in creating a memorable experience. When you are ready to make your next reservation give us a call directly at 210-661-8669. Have a fantastic day!

"Best hotel we stayed at !"

5
24/04/2017

We stayed one. Night the hotel was super clean the room was clean and nice the bed slept so good we didn't want to get up ! I can't say enough about the staff night shift and the day shift were excellent the dayshift worker held the breakfast out for us cause we were running late getting down to breakfast and the breakfast was amazing best breakfast I have had at hotel and did I mention the price was excellent too 5 stars all the way !

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for that amazing 5-Star review of our Award-Winning hotel! We are so excited to see that you enjoyed your stay. We pride ourselves on having good prices and the cleanest rooms with great customer care. Our goal is always to exceed expectations. Our team was thrilled that you thought so too. Breakfast is the most important meal of the day and we were happy to be of service in ensuring yours was awesome and available. When you are ready to make another reservation please contact us directly 210-661-8669. Have a fantastic day!

"Excellent on staff and appearances"

5
24/04/2017

I would recommend any of my family, friends or business friends to visit your best western I was very satisfied at my stay, the staff members do know when I visit there hotel and always ask if I need any flowers delivered to my mother cemetery, that is why I go there on every visit they do treat you as a customer but the customers they know they treat them as family members to Best Western and that's what makes anyone return back to that same location just keep up the good work and Mr. Patel the manger to Best Western is doing a great job for your customers.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave such a fantastic review of our award-winning hotel. It is our goal is to have a team that exceed expectations each and every time. We are so happy this happens each time you stay with us. Knowing what brings each guest to San Antonio helps us to create a lasting memorable experience as you did when we ask about floral arrangements for your mother. The biggest compliment that we could have is a recommendation from you to your friends and family. We look forward to your return. When you are ready to make your next reservation contact us directly at 210-661-8669. Have a fantastic day!

"Bw"

2
11/04/2017

Crack heads walking around it's like a truck stop hotel ...heater doesn't work well I was cold the whole time when reported they just told me to use thermostat on wall room still didn't get warm I was very uncomfortable

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to leave us a review. We are sorry that you did not fully enjoy your stay. We understand your concern towards the suspicious person walking around. This is not a normal occurrence and due to our vigilance we contacted the authorities to ensure safety and security for all. We are here to help you. As to the heater, we would have been happy to send someone right away to check on it. Have a good day.

"Great stay"

5
31/03/2017

Well maintained hotel, great staff, the bed was probably the most comfortable bed I have ever had in a hotel. Even better than the few resorts I have stayed at. Breakfast was pretty standard for most best westerns, but they kept everything well stocked or refilled.

Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our hotel. We are glad that you really enjoyed our pillow-top beds. Our team was thrilled to see our hard work does not go unnoticed. Should you be back in the area please contact us directly at 210-661-8669 to make your next reservation. Have a fantastic day!

"Lovely new hotel with exceptional staff"

5
25/03/2017

We stayed here during a one-week road trip in Texas. The hotel was very new and very clean. The room was clean, comfortable, and quiet. The breakfast was great - and included eggs, sausage, and fresh fruit. Front desk staff was extremely friendly and helpful.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thanks for an exceptional review! We hope you enjoyed your one-week road trip and are glad that you choose us along your travels. We are happy that you found our 8 year-old property to be so clean, comfortable and quiet with a great breakfast and a great variety of fruit! Our entire team always aim to please and we are so happy we exceeded your expectations. Should you be back in the area please contact us directly at 210-661-8669. Have a fantastic day!

"San Antonio East stay"

3
17/03/2017

Stopped here because downtown San Antonio was booked but I should have driven further down the road. Location poor & eateries crappy! Every single restaurant was fast food & I hate those places! The good thing was it is right off the highway!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review. We are glad that you were pleased with the service. We do have many different choices for food in the area, just ask and we will be able to make suggestions nearby. We are always happy to assist! Spring break is definitely a busy time in San Antonio! We hope to see you next time for a better overall stay!

"Totally unsatisfactory"

1
11/03/2017

The hotel is located in a truckers area of San Antonio, therefore the hotel catered to truckers. I think that's great, just not where I wanted to stay. I would not recommend this location for families, or anyone just traveling to San Antonio.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review and we apologize that you felt your experience was less than satisfactory. We cater to a wide range of guests, in particular families, those on business and those passing through. We do our best to ensure that we provide a great experience to all, from cleanliness to service. If there are any issues during your stay, we always ask that you let us know to give us the chance to correct it. We hope you return for a more enjoyable stay!

"thanksgiving week"

5
28/11/2016

Very nice friendly staff. Clean environment , location is good for travel downtown and nearby Randolph AFB. We attended the Christmas River Walk Light show parade the seating for the paid seats were crowded and dangerously close to the edge of the river

"Good stable quality"

4
26/11/2016

Check in was easy, door was broken in first room but we were quickly moved to another. Fitness centre was better equiped than most and pool area look good for a hot day. Parking was also plentiful. Room was well appointed with comfortable beds. These beds were a little soft but some people seem to like this. Breakfast was ok with all the usual stuff. Dinning room small so get in early if you want a seat!.

"Clean but needing updates."

3
25/11/2016

Clean but needing updates. We booked this hotel based on reviews from Hotels.com. However, when we enter the lobby we were disappointed that it was small, the furniture needed updating. It was just sort of dingy and dark. The room had a strange smell, and the carpets were in need of a good shampooing. The beds were comfortable. The room was Clean. The bathroom had soap dispensers in the shower and above the sink. They did not work. The hotel was quiet. The staff was super friendly. The breakfast was good, but the breakfast room where it was served, it was very small. We felt rushed so that other people could sit at a table. With some modification and updates, and a larger breakfast area., This could be a nice hotel. However, next time we will stay at Newer hotel for the same price.

"Absolutely great!"

5
25/11/2016

The staff was more than helpful in accommodating my requests. Room was nice, property was well managed, staff was very nice. The property has video camera security which was a releif because we were moving and puliing a boat that was uncovered. I didn't want to worry all night. Overall pleasant stay.

" Soccer Tournament with Family"

5
20/11/2016

Staff was Very nice , Free Parking , Rooms are decent ,breakfast included Coffee ready to be served , 18 minutes from Downtown, A Good place with Family and Resonable Cost. I would defently stay here again . Specialy with a group of people .

"Nice, quite and clean"

5
16/11/2016

Super nice hotel. The service was good, the room was clean, the bed was nice and the breakfast fine. We had a nice shower and slept like babies, for a fair price. We definitely recommend this hotel. The standard is high for the price.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that glowing review of our Multi-Award Winning property. We hope to always deliver great customer service and the cleanest rooms at the best price possible as we have done with yourself. Should you like to make another reservation please contact us directly at 210-661-8669. Have a fantastic day!

"I was satisfied."

3
07/11/2016

I was satisfied with the hotel over all. They had friendly staff at the front desk. The rooms were average with comfy beds. One thing I enjoyed was all the TV stations they had to offer. I watch VH1! I would of stayed a few more nights if their rates were a bit more reasonable.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our property. We are so glad that you enjoyed your stay overall. We all try our best to deliver our hotels promise of exceptional customer care and we are so happy to see we did just that. Offering a variety of channels is one of the many perks of choosing our hotel. We understand the rates were higher than you would have preferred however, many factors go into the rates such as types of discounts applicable to you directly. Should you ever be in the area you can contact us directly at 210-661-8669 to make your next reservation. Have a good day!

"The little secret"

5
07/11/2016

If you are looking for a motel that has a fancy setting, this in not your hotel. But if you are looking for a motel that has a reasonable price and helpful staff.. this is the place. Been to too many places where you are just a number, here you are a person

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for another great review of our property and your continued loyalty! We are so pleased that we make you feel valued. We always enjoy having you back here with us and look forward to your return. We do offer reasonable rates for the many amenities of our hotel. When you are ready to make your next reservation, contact us directly at 210-661-8669. Have a fantastic day!

"Good Value"

3
30/10/2016

This hotel is on the outskirts of San Antonio it was very clean & comfortable. Breakfast was good and filling. Bed was comfortable and pillows were ok. All in all it filled the purpose for a stay when you have to work.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We would like to thank you for taking the time to review our property. We are glad to see that you enjoyed your stay overall. Our staff do all that they can to make your stay a great one and we are sad that we were unable to give you a 5/5 experience. We would love to hear what we can do to improve your experience and that score, please contact us at 210-661-8669 or email us at [email protected] Thank you and have a great day!

"Great Stay, Especially on your Wedding Day!"

5
25/10/2016

My wife and I made a group reservation here for our wedding, and we could not have been happier. Everything was clean, and the staff was very kind and eager to help with any issues during our stay. The night of our wedding, we came back to a very nice surprise in our room! The staff had laid rose petals throughout the room and even had a bottle of champagne chilled on the table. It was a very nice surprise for our wedding night! Definitely recommend!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
First and foremost, congratulations on your special day! We are all so glad that our team was able to help make your wedding day that much more special. We are so happy that of the 350+ hotels in the San Antonio metro area you chose us to be your host hotel. We hope this small gesture, along with the clean rooms and friendly customer care, will be something that will keep you coming back. Wishing you and your new bride many years of wedded bliss!

"Honesty and customer service make the difference"

5
21/10/2016

The physical condition of the building is OK, but the customer service is super. They are humble and honest!!! The front desk staff gave us excellent service as well as Rosita in the kitchen and the cleaning staff. We left a disney toy when we left. They called me that we left it there, and they took the time to keep it and wait for us to pick it up. Thank you Way to go!!!! 5 stars.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We would first like to thank you for that amazing review of our award-winning property. We are able to receive these awards because of wonderful reviews like yours. All of our team, including Rosa was so happy to see your kind words. We all here work hard to ensure our guest expectations are exceeded. Honesty is very important. We here understand what it can mean for a child to lose a lovie such as "Stitch". This is why we call our guests immediately so that we can make haste in its return! Come see us again.

"No complaints"

5
17/10/2016

Breakfast was good! Stay was nice. Very quiet.. view was awful! Otherwise no complaints. Very friendly. Watched you like a hawk when you went outside for some reason. Added security I suppose! Bed was very comfortable

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank your review of our property. We are glad that you found our team to be so friendly. The service of the team is why we are a Multi-Award Winning property. We are proactive with our advanced surveillance and train the team to be vigilant for our guests to help with peace of mind, as we care for you and your safety. Come see us again. You can make your next reservation by calling 210-661-8669. Have a nice day!

"Nice place to stay"

5
17/10/2016

The room was clean and quiet and as always the very friendly staff made our stay enjoyable. Breakfast was also very good with plenty of options including fresh fruit. This is the second time to stay at this location which is easy to find.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We are so pleased you returned and thank you for taking the time to write us such an awesome review. We are so glad we were able to deliver the same great experience again! We are happy that you were able to take advantage of our free hot breakfast variety. We look forward to your return! Call us directly at 210-661-8669 to make your next reservation. Have a great day!

"Superior Customer Service, Very Clean Room and Super Comfy Bed"

5
16/10/2016

We only spent one night at this hotel as we were driving through Texas, but we were pleasantly surprised by how terrific the customer service and front desk personnel treated us. It was definitely the best we've been treated at a hotel in a very, very long time (and that includes visits to 5 star hotels). Additionally, the room was very clean and the beds were extremely comfortable.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We are so glad to see you thoroughly enjoyed your stay with us. It is compliments like yours that let us know that all of our hard work paid off. Our whole team was very happy to see we delivered the best superior customer care. Call us directly at 210-661-8669 to make your next reservation. Look forward to seeing you again!

"Nothing special, did not enjoy my stay"

2
14/10/2016

Got a wake up call at 7:45am from staff power washing the side of the building. I thought it was the cleaning staff, nope. They are under construction or remodeling on the opposite side of the entrance to the hotel. The beds & pillows were not comfy, the breakfast was surprising what they had, but I still ate 3 bananas & yogurt. The shower head sucked & shower made weird noises when walking around, unsafe for elderly cause the tub inner lining did move with stepping around in the shower. The staff was nice when checking in @midnight.

"Awesome Best Western"

5
12/10/2016

This location by far exceeded my families expectations!! Friendly staff, comfortable beds, clean room and great breakfast!! If you are looking for a hotel to stay with your family , this is the one to go to. It's not far from downtown San Antonio. It's close to shopping and food places.

"Great Staff"

5
08/10/2016

Very friendly and helpful staff at every step. Knowledgeable about local attractions and good advice about easy ways to take advantage of local customs. The properties and amenities were a very good value and the staff makes it an excellent stay.

"Truck Repair"

5
17/09/2016

Stuck in San Antonio,TX due to truck repair hotel picked me up and took me to hotel,stores anything that I needed they helped me out Staff was very helpful, clean rooms good breakfast Security was visible

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you so much for that great review of our multi-award-winning property! We are so pleased that of the 350+ hotels you had to choose from, you chose us. While we are limited in our shuttle service, we aim to help our guests out as much as possible. By providing a shuttle from the truck shop to the hotel. Whether you are here for a vacation or waiting on the repairs of your truck we are here for you. If you are ever back in the area, please contact us directly at 210-661-8669 to make that next reservation.

"The TOP team in customer servive!"

5
05/09/2016

Mr. Patel and his team are the epitome of what customer service should be! The hotel is very clean, comfortable and well run. The staff make their guests feel very welcome and go out of their way to make the stay pleasant!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your great review of our property. Management has to come from the top! We understand that when you are away from home there are some comforts that you cannot get anywhere else. We are so proud of our team for delivering the Best Western creed of giving each guest “Superior Customer Care.” Call us when you are in the area again at 210-661-8669 to make your next reservation. Have a fantastic day!

"Nice staff"

3
04/09/2016

Good for an overnight stay. Staff were very accommodating and even called me when I accidentally booked a smoking queen room instead of a regular room. A little hard to access back to the freeway, unless you drive through the gravel parking lot by the hotel.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that review of our property. When booking directly we always guarantee the room type with guests so that there will never be an accidental incorrect booking. Access from any of our 4 exits leads to a 2-way access road, therefore the highway entrance ramp is accessible. We hope if you are ever back in the area you will choose us again and we will assist with directions. Make that next reservation by calling us at 210-661-8669. Have a great day!

"Great experience"

5
04/09/2016

Our trip to San Antonio was to attend by brother's memorial service. It was an 1100 mile/18hr trip for us that we made in one day. It was so nice to be greeted by a professional and caring staff. The bed was amazing and the room was very clean. We only stayed for 2 nights and left in the middle of the night to make the long trip home. Once again, we were greeted with professionalism not seen in a lot of hotels these days. They even offered to get us a light breakfast before our departure. I would definitely stay here again.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your wonderful review of our property. We would firstly like to share our condolences for your loss. We hope that your brother was given a beautiful memorial service. We plan to take away some of the burden and worry by providing a clean and comfortable room. We were happy that you were able to experience our team efforts in providing seamless service. A healthy breakfast is an important meal, even with such a long trip ahead of you, we always invite you to join us and if not we also provide the "Grab'n'Go" option. When you are back in the area, make your next reservation with us at 210-661-8669. Have a great day.

"Highly recommended"

5
25/08/2016

I've stayed here multiple times and the staff is always nice and accommodating. This hotel offers adequate truck parking. Rooms are very clean and comfortable. Located only a short drive from San Antonio. Don't forget breakfast. It's actually good here.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your loyalty and choosing us again. Our entire team are so happy to continually and consistently deliver! We always look forward to having you return. Have a great day!

"In The Top 3 Best Hotel Experiences I Have Ever Had"

5
23/08/2016

Let me begin by saying that this was not the hotel I had originally booked. I was searching for a hotel/motel that offered smoking rooms which is very difficult to find. I booked a room at another chain and when I arrived I knew from the location and the way the hotel looked from the outside I would not be staying there Lucky for me I was able to cancel before 6 pm without having to pay. I then went to the Best Western Plus. We were impressed with how well taken care of it was from the outside and upon entering the lobby and being greeted by the desk clerk we knew this was the hotel for us. We booked the room for 3 nights and the clerk gave us a special of 15% off the first 2 nights. Our room was clean and had all of the amenities you expect. It also had a mini fridge and coffee maker. Since most hotels have just the single cup coffee maker we always take our own full sized machine they had no problem with us using our own. The bed and pillows were comfortable and the air conditioning was cold. Our room was on the 3rd floor and the floor was quiet although it faced the freeway you could not hear the noise from the cars. The staff was friendly and seemed to truly enjoy serving and assisting the guests. I am not a fan of breakfast but my husband loves it and he said the biscuits and gravy were exceptional. I did go to the dining room with him and they had a wide variety of breakfast items from cereal and sweet rolls to eggs, sausage and waffles. This was in the top 3 best hotel experiences I have ever had.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
A Texas-Sized "Thank you" from our entire Team, for your 5-star review of our Award-Winning property! We aim to accommodate a wide variety of different needs and we are ecstatic that you found us to be a great match. We call that "Love at first Night!" We are pleased that you experienced first-hand that our entire team works to deliver our mission statement "To provide the most superior customer care in the industry." We are also happy to see that you were comfortable and took advantage of amenities that we offer. You are correct, we do offer a variety options for breakfast. Although we were not your first choice of hotel when searching, we hope next time you will book with us directly by calling 210-661-8669. Also don't forget to like our FaceBook page, as we sometimes run offers you cannot find anywhere else! Have a great day!

"Love San Antonio"

5
19/08/2016

Staff was courteous, lots of varieties for BF, pool is small, beds are comfy. I had a hard time logging into the WIFI great selection of channels. Coffee was great. I don't know what else to type. It says it has to be over 200 characters.

"Clean, Affordable, Bare Bones Hotel"

5
08/08/2016

When I saw the rating for this hotel, I expected some fancy, upgraded hotel, but it is NOT. This hotel is a basic, bare-bones hotel that does what they do very well. The furnishings are NOT fancy, at all, but they maintain this facility meticulously. The housekeeping staff are really to be applauded because they do a great job cleaning this place. The bed was one of the most comfortable beds I've slept in (even some hotels over $300 a night). They spent the money in the right place! It is HOT in San Antonio and their air conditioner works GREAT! The staff, though, is where this place really, really shines. The entire staff was extremely friendly and helpful and just went out of their way to make my stay comfortable. The only thing potential travelers should know is that this place is kinda in the middle of nowhere. Literally. Not many restaurants or shopping. In fact, it is surrounded by trucking companies, so it is kind of dusty and gravel-ly. But the hotel is a great choice for those on a budget who just need a meticulously clean and comfortable place to sleep. If that's all you need, I would highly recommend. It worked great for me.

"What a wonderful hotel and staff."

5
31/07/2016

K. Simmons, My family and I had an opportunity to stay at this hotel for 6 days. This was one of the cleanest hotels I think we have stayed in a long time. I traveled for a living for quite a few years. And I've had an opportunity stay in quite a few of the different hotel chains. The reason I'm giving this a great review, is the staff, the owners are terrific. My room was exceptional. The housekeeper's and everyone associated with this hotel deserves 5 stars. If Ever I need to return I will not hesitate.

"Mr"

5
27/07/2016

One of the quieter best westerns I've stayed in,on the east side of San Antonio,not that far from downtown,front desk very friendly and helpful lot of smiles! Breakfast not crowded as usual and plentiful.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our Multi-Award-Winning property. We are so happy that out of the 350+ hotels in the San Antonio metro-area, you chose us! We are also glad that you were able to take advantage of our free hot breakfast from the many amenities we offer. We hope to see you again. Should you ever be back in the area please contact us directly at 210-661-8669. Have a great summer!

"Trip to San Antonio"

5
20/07/2016

Everything about this hotel was just lovely. Devesh made my reservation. Elaina checked us in. Later that night Maribel helped in getting us a bowl of rice (my nephew's phone got wet at six flags). Excellent customer service from everyone we came into contact with. We stayed in the family suite and couldn't have been happier. I loved the two separate rooms and the living area plus a kitchen. Breakfast was very good. I am so glad I chose this Best Western. This will be my go to hotel when visiting San Antonio. The owners of this hotel have done an amazing job. They too should receive praise. Thank you again to everyone who made our stay the very best it could be. Your kindness touched our hearts.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
From all of Team Best Western we want to thank you for your praise and amazing review of our Award-Winning property! From start to finish our entire team are doing everything possible to make sure your stay is as comfortable as your own home. Our management team Rupesh, Avani, and Devesh really lead by example always pulling out the bells and whistles for every guest. Elena & Maribel were so thrilled to see your compliment as was the whole team. We hope your nephews' phone is working better now. For future reference there are H.E.B. stores that have a “DryBox Rescue” machine in some locations just in case you are ever in the need. We are glad to see that you enjoyed your stay in our Texas-Sized 2-Bedroom Kitchen Suite. Should you ever be back in the area contact us at 210-661-8669 to make your next reservation. Also don't forget to “Like” our page on FaceBook. We sometimes run promotions that you can't find anywhere else. Have a fantastic summer!

"Lovely Place to Stay!"

5
07/07/2016

This hotel is situated right off I-10 West, MM585, San Antonio. The proprietor/manager, Mrs. Patel, was very helpful and pleasant upon checkin. The room was nice and clean. The beds are nice and tall. I love the soap and shampoo dispensers in the shower! Trying to fiddle with the little bottles in the shower is so frustrating. But I love those! Everything was clean. Breakfast was great and checkout was a breeze. The manager also signed me up for the rewards program. If you're planning to be in the area, this is the place to stay.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that 5-star review of our 4-time Champion-Award Winning property! We are glad that you found our hotel with ease. Avani was so happy to see your compliments! She really is an asset to our team leading by example! We always want to make sure that our guests are given the opportunity to use the current promotions and receive the points for your stay. Our newest addition to our rooms is the soap dispensers that you mention, and are liked by many guests! We appreciate your recommendation of us, and that is our highest compliment. If you should ever be back in the area you can contact us at 210-661-8669 to make your next reservation. Have a fantastic summer!

"Another Pleasant Visit"

5
01/07/2016

My hotel of choice when visiting San Antonio, TX, and Randolph Air Force Base 4 times per year. Wonderful, caring staff and very welcoming and attentive. Property is located in very convenient location close to the base with shopping and restaurants a short drive away. Easy-on, easy-off interstate 10. Will see them again in September, 2016......

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We are first so thrilled that you come back to stay and that we maintain a 5-star review! The biggest compliments we could receive is that of your referrals and reviews. We also would like to say thank you for your service! Our hotel stands behind those who serve our country. We look forward to your return in September. Please contact us at 210-661-8669 to make that next reservation. Don't forget to mention your Government Military discount!

"Truck at Freightliner dealer"

5
29/06/2016

I am having a really nice stay. The staff is extremely friendly & very helpful. Hot breakfast is really good. Pet friendly. They have a shuttle that picks you up from truck dealerships, to airport. Pool & jacuzzi & excercise room are nice. I highly rev omen this best western plus located in converse Texas .

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our award winning property! Our staff have won the Champion Award in Customer Care 4-times in a row because of their willingness to go above and beyond. We are happy that you were able to experience this! Offering a range of amenities is what keeps our guests returning time after time. Access to our Business Center, Fitness Center, Pool and Hot-Tub are free when you stay. Should you ever be in the area call us directly at 210-661-8669 to make your next booking. You may also "Like" us on Facebook as we sometimes offer discounts that you can't find anywhere else! Have a great summer!

"Wonderful Hotel! "

5
28/06/2016

We stayed for a little weekend get away and this hotel was peaceful, quiet and relaxing! Will come back again very soon. They were very understanding when we requested a late check in. Very clean in the bathroom, bedroom and in all the "kitchen" appliances as well.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that 5-Star review of our Award-Winning property! We are so glad to hear that you were able to enjoy your weekend retreat. Our team strive to make your stay the best from start to end, and appreciate all of your compliments. You can call us directly at 210-661-8669 to make your next reservation. We look forward to your return. Have a fantastic summer!

"Great hotel near the San Antonio"

5
27/06/2016

Located right by the W10 highway on a way from Houston. We stopped by for a night on our way to San Antonio. It is only 15 minutes drive to the downtown. The room on 3rd floor was clean, spacious. Air condition was working well. Outside was +36 C. Room had microwave and fridge. Breakfast was fine. But breakfast room if small and we had to wait couple of minutes for the free table. Personnel was very pleasant and helpful. As hotel if near the highway it is a bit noisy. But for us it was OK. I attached pictures of the room.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that 5-star review of our award winning property. We are so glad that you were able to find that our hotel is so accessible to the wonderful downtown area. We are happy that you found your room clean and with many of the amenities. We are glad that you were able to take advantage of the free breakfast. We are in our busiest season. So it for us is not a surprise that our plentiful breakfast attracts so many of our guests. We hope you found it was worth the wait. Should you ever be back in the area call us at 210-661-8669 to make your next reservation and request a room further from the highway and we will do our best to accommodate. Thank you for the photos of your King-Sized Mini-Suite. Have a great day!

"Average Room with a Great Staff"

3
21/06/2016

If you're looking for a simple bed to sleep in at an easily accessible location, this is the spot. I was visiting San Antonio for a wedding and most of my family was staying here. It is located conveniently so my family and I never got lost trying to find our way around San Antonio. We had a hard time figuring out the entrance though, because there were a lot of signs for another property that were all along the edge of the Best Western Plus, and there was only one tiny sign showing where the entrance was to the actual hotel. The room was clean, however, I was disappointed with the quality of the bed, which is very important to me while staying at a hotel. The shower was also terrible and the bathroom layout was awkward to navigate. The free breakfast was mediocre, but since it was free, I didn't mind. The key card access was broken on the pool so we had to reach over and open it from the inside, which seems unsafe to me. The internet was also constantly disconnecting from any of mine or my family's devices, so we had a hard time when we had some work to get done. The staff however were very kind. One of the front desk agents were training, so the check in and check out processes were slow since the other agent was taking her time to show the trainee, but we didn't mind at all. They were very kind the entire time, and even made us our waffles one of the mornings. Overall, I would return because the staff was nice and the location was easy to find for someone out of town like myself, but I wasn't totally pleased with the room. If I was offered a discount beyond my AAA rate, I would stay, but not at the regular rates.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We would first like to thank you for your review of our property. We hope you enjoyed your family wedding. We are glad we were a convenient location for you. We are sorry to hear that you had a difficult time trying to find our parking lot as we do have 4 points of entryways. We do have small signage along the access road but a large hotel sign to help guide the way. Our Guest Service Representative spoke to you during breakfast and check-out while training our newest team member, and was not made aware of issues with your stay. We appreciate your feedback so that we can make the stay better for yourself and for future guests. The majority of our guests enjoy and compliment the pillow-top beds and it is uncommon for us to hear that the mattresses are uncomfortable, sorry to hear your experience. Although, we do appreciate that everyone has their own preferences. We are glad that you found the room itself clean. I understand also your concern regarding the pool locking keycard access. We have been working on this as we are waiting on parts to have it repaired. Regarding the Wi-Fi, it had been reset through our service provider. Please always report any issues right-away to the Front Desk so that we can provide a solution! We do also offer an Ethernet cable. We apologize for the inconvenience. You are welcome to contact us at 210-661-8669 to make your next reservation. By booking with us directly we guarantee the best rate available. Also you can “Like” us on Facebook to view any discounts we may be offering. We hope to see you again. Should you like to further discuss any of your concerns you are welcome to call us or email us at [email protected] Have a great summer.

"Excellent Staff"

5
20/06/2016

I can not say enough about the staff at this hotel. Caring, informative on the local area. Probably the nicest staff I have encountered in awhile. Highly recommend if you are looking for a pleasurable staff with your stay. The location is far from the downtown, but a 15 minute drive will have you at the river walk, so I would say a cheap cab/ uber/ lyft ride away.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
We appreciate your 5-star review of our 4 time Champion Award winning property. Our team members enjoy reading high compliments such as yours! We pride ourselves on being able to deliver on Best Western's slogan in providing superior customer care! We are only a 15-minute drive to central downtown and with quick access to the highway it makes that trip go by quickly. Should you ever be back in the area, contact us at 210-661-8669 to make your next reservation. Have a great summer!

"Best experience"

5
20/06/2016

We stayed for 4 nights, and each night we were greeted by the staff like they had missed us. It is like getting home from a long day and someone waiting at home to greet you. We enjoyed the breakfast and I was able to continue with my school work thanks to the in-room internet access.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for taking the time to review our 4-time Champion Award-Winning hotel! We are so glad that of our Team were able to make your stay the best! Getting a 5-star rating is what we aim for each and every time. We are so happy that we were able to deliver that to you! We are glad that you took advantage of our Free Hot Breakfast and Free WiFi. Should you ever be in the area again we would like to invite you to join us. Call us at 210-661-8669 to make your next reservation. Have a fantastic summer!

"Texas Hospitality"

4
19/06/2016

Very pleasant and helpful staff. Entire hotel was clean as was the room. Room was nicely furnished, well maintained, and had ample storage. Free breakfast hotels usually have a not great but adequate buffet, but not here. Needs improvement. Otherwise a great stay and a great hotel, worth the $$. Bed was comfortable but not firm enough for me in all areas, maybe worn?

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that review of our hotel. We are glad that you found our team to be helpful and the rooms to be clean. We are saddened to hear that you did not enjoy the Free Hot Breakfast. We would like to know where improvements can be made so that we can fix it for yourself and future guests. I am sorry that you found the mattress to be uncomfortable. The majority of our guests enjoy and compliment the pillow-top beds and it is uncommon for us to hear that the mattresses are uncomfortable. Although, we do appreciate that everyone has their own preferences. Should you like to discuss this further you are welcome to contact us directly at 210-661-8669 or by emailing us at [email protected] Have a great summer!

"Excellent service, amenties, and staff!"

5
19/06/2016

Best Western Plus East San Antonio has a convenient location right off I-10 with ample parking, which was convenient for me driving a 20ft U-HAUL. It is pet-friendly, clean, and has friendly and helpful staff! Great value!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that glowing review of our 4-Time Champion Award-Winning property! It is reviews like yours that give us the drive to continue what we do. We are so glad that you found our hotel with ease and help you get parked in the best spot. Our over-sized parking is a big hit with so many of our guests using larger vehicles. We always invite our VIP's (Very Important Pets) when declared with a nominal fee. Knowing that you were here with a pet, we wanted to make your stay memorable. We hope your pet enjoyed it also. Come see us again if ever in the area. You can make your next reservation by calling us directly at 210-661-8669. Have a great summer!

"Good Place to Stay"

4
17/06/2016

great customer service. room over priced, but nice place to stay. grounds/bldg very clean, convenient locations for us being located near family outside of San Antonio, easy off/on, quiet area, will lit parking area

"June 10-12 2016"

5
13/06/2016

I have been using this hotel for our family reunion for at least 4 years. They have maintained it very well and it looks as good as it did on my 1st stay. The staff is always polite, friendly and makes my stay very comfortable.

"Positive"

4
03/06/2016

A little pricey, but was close to where our family lives. Nice breakfast options, super nice breakfast matron. Quick to fix any problems in room, room very comfortable with comfortable seating options and good iron and hair dryer. Good parking close to hotel. Nice to receive free paper.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for choosing us again and for that positive review of our property! We are glad that you chose our hotel while visiting your family locally. Our breakfast attendant is a wonderful asset to our team. She really is fantastic and ensures your breakfast is fresh and tasty! Should you ever be back in the area, call us directly at 210-661-8669 to make that next reservation. You may also “Like” our FaceBook page as we sometimes run online promotions and discounts. Have a great day!

"Flirty Employees "

2
01/06/2016

I came here with my husband. Everything was okay the jacuzzi was ok breakfast was ok. But the employees here made it impossible for me and my husband enjoy each other. While eating breakfast one of the employees was being very flirty with my husband and I lost my appetite we had to leave the breakfast area it was that bad. We go into our rooms and pack up once we turn the keys into the front desk lady she too gives my husband a very sexual look that was very unbelievable. I was disgusted and ashamed of them so I just grabbed my stuff didn't even take a receipt and left! My husband too was confused by their actions so he promptly followed me out the door.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for staying with us while in the area. I am sorry to hear if you felt your experience was as such. We are surprised to see that you were not happy with the service provided here by our front desk associates. It is highly unusual for us to see comments like yours about our team members. The team are all trained to be friendly, helpful and professional. Team members will ask how your stay or breakfast is with a smile. I am sorry if this appeared to be something it was not. The Guest Service Representative does recall issuing you with a receipt, so of course we can issue one by email should you have mislaid your copy. You are welcome to contact us at 210-661-8669 or by emailing [email protected] should you like to discuss this matter further.

"Stayed two nights"

4
25/05/2016

We stayed two nights whilst visiting the area on a road trip. Super friendly staff at front desk. Went out of their way to help with recommendations for food and activities. Room was standard, cean, tidy and comfortable. The pool area was nice and welcome given the heat. Breakfast was the usual fare, but plenty of variety. I enjoyed the breakfast tacos.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that super review of our property! Our front desk staff are glad when they are able to help make your trip more memorable from helping with recommendations to helping print the directions for your trip, we are here for you! This summer is going to be a hot one so come on back for another refreshing swim or whenever you are back in the area. You can call us directly at 210-661-8669 to make your next reservation. Have a great day!

"Great staff and comfy stay"

5
23/05/2016

Very nice and clean. Very friendly staff. Our truck broke down and we were forced to stay here and I'm glad we did. only gripe i have is they have dish network for cable service. i hate dish network lol. They have a decent free breakfast with french toast sticks, eggs, sausage, waffle maker (in the shape of texas HAHA), and the usuals, oatmeal, cereal, muffins, etc. They also have a shuttle service if you need to go anywhere somewhat close by. Dish network cable, wifi, and thermostat controlled air conditioning.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our property. We are so glad when a seasoned traveler such as yourself makes the choice to stay with us and is able to rate us 5 out of 5! Our Free Hot Breakfast is always a must when staying. Our Texas-shaped waffle is a big hit and we are glad you could enjoy your morning with us. We are surprised to hear that you did not enjoy our free extended channel options with DirecTV including 10 HBO channels. This is a new feature and has had many compliments on its easy to use options and surplus channels. However we can understand everyone has their own preferences. You can call us directly at 210-661-8669 to make your next reservation. Have a fantastic day!

"Should have slept in my truck"

2
16/05/2016

Bad. I stayed her as a last resort I should have slept in my truck. The staff was very douchey and thought they were doing me a favor by letting me stay at the hotel, nope I do not recommend. bed horrible and room not clean.

"Passing thru"

5
16/05/2016

Best western seems to be a pretty safe pick. Got in late, it was right off the freeway. Rooms were nice, good sized and clean. Breakfast was not to bad, typical hotel breakfast. All the staff that we dealt with wee very friendly. Would have liked to stay longer to really enjoy it but bad to get back on the road.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our property. We were so glad that of the 350+ hotels in the San Antonio metro area that you chose us. Finding a great place to stay in the evening can be tough if you are not familiar with the area, that is why our location off exit 585 on I-10 makes it easy to get rest on your trip. Our Free Hot Breakfast for us is ever changing, we are glad that you were able to take advantage of this option. We hope you have a safe trip where-ever your travels may take you. Call us directly at 210-661-8669 to make your next reservation. Have a great day.

"No Issues"

4
08/05/2016

From the moment I checked in; everyone was very nice. Rooms are clean and well kept up. Bed was comfortable; bathroom was clean. Great water pressure. Breakfast was nice, good variety of items. Would recommend this place.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our property. We are so glad that all of our hard work to provide the cleanest rooms with the friendliest service got recognized. We hope you will stay with us again when you come back to the area. You can call us directly at 210-661-8669 to make that next reservation. Have a great day!

"Very well done"

5
25/04/2016

Upon arrival i was greeted by front desk. The property is greatly maintained. Has all amenities that you will need for your stay. Plenty of parking for all size vehicle's. Breakfast included. Will return.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that awesome review of our property! We understand that each guest may have individual needs, so we offer a variety of amenities to suit! Thank you for noticing our hard work in all areas! We always aim to please. Our team looks forward to your return. Call us directly at 210-661-8669 to make that next booking. Have a fantastic day!

"Great"

4
19/04/2016

Everything was good, had no problems with this hotel, room, parking, service, ice machine, bed, bathroom was nice, shower had plenty of room etc it was all ok. I would recommend to other to stay here.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your great review of our property. We appreciate compliments like yours. The greatest compliment we can receive is your recommendations to your friends and family. We hope you will join us again if you are ever in the area. Call us directly at 210-661-8669 to make that next booking. Have a fantastic day!

"Very Nice"

4
13/04/2016

Very nice and clean hotel. The room was large and comfortable. There were a lot of people staying there, but it was not noisy, room was quite. Breakfast was more than adequate. Nothing really close to eat, but not all that far if you avoid the 5 oclock rush. Staff was very nice and friendly.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that nice review of our property. We are glad to see that you found our “Texas-Sized” rooms comfortable, quiet and of course clean! We aim to please with our Full Hot Breakfast. The team strives for the best, achieving award-winning customer service, making us the Champion Award winners yet again in consecutive years! Our Guest Service Representatives will definitely help you avoid traffic hot spots and guide you to the local eateries in the town of Converse, just parallel to the highway and within a 5 minute drive. We hope you will join us again, call us to make that next booking at 210-661-8669. Have a great day!

"Very Nice Stay"

5
30/03/2016

Traveled to San Antonio Texas area for visit to Randolph AFB. Hotel property is located off I-10 and not too far from the base. Restaurants and shopping is within 12-15 minute drive. Gas station is seconds away. Easy off & on the interstate. Nice room. Everything worked. Bed was not new but not too old. Was comfortable as was the chair & ottoman in the room. Internet was fast and reliable. Hot breakfast was above average. Staff at front desk were polite and courteous. Very nice stay. Will use this hotel every time I visit San Antonio which is about every 3 months.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your nice review of our property and for choosing us again! We are happy to see that you found our hotel to be conveniently accessible to Randolph Air Force Base and other areas of San Antonio. We are glad that the room was comfortable for you and that you were able to take advantage of some of our many free amenities such as the Free Wi-Fi and Full Hot Breakfast. Ask us for the nearest shops and restaurants, as there are some within a 5 minute drive! We will be so happy to continue seeing you! Call us directly at 210-661-8669 to make that next reservation. Have a fantastic day!

"No Return Stay"

2
28/03/2016

We were disappointed in our stay. We stayed at this location previously and were impressed enough to come back. Sad to say it will be our last time staying there. Mold on the shower product dispensers, packed with people and the price was insane for the room we had.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Firstly let me thank you for taking the time to review our property. We are saddened to hear that you did not enjoy your stay and of the issue you raised. Your feedback plays an integral role in our efforts to further our service. I would like to assure you we have taken this matter to our staff so we may improve in the future. A spring break weekend certainly does entice people to stay with us, and rates do vary depending on season. We would like to welcome you back to try again to impress you with your next stay. You can contact us at 210-661-8669 or by email at [email protected] Have a great day!

"Great stay"

5
27/03/2016

The staff was super friendly and helpful from arrival to departure. Our room was spacious and comfortable. With one queen bed we had plenty of room to stretch out. Happy to have a coffee maker, microwave and refrigerator. Clean quiet room. Breakfast was great- especially loved the fresh berries, that is a rarity at most motels. Very short drive to Alamodome-15 minutes so location is fine.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our property! We are so glad that you found our Ultra clean rooms and Superior customer care to be a highlight of your stay. We as a “Plus” property give the extra perks such as “Texas-sized” space and extra choices at breakfast. Call us directly at 210-661-8669 to make your next reservation. Have a wonderful day!

"Had a great 4 night stay here"

5
24/03/2016

Our room was very nice and clean. Bed was comfortable as were the pillows. Best part was the staff. They were very friendly, helpful, and courteous even those who cleaned the rooms went out of their way to greet us every morning as we left. The breakfast was standard fare and was good for what you got. We even let our grandkids take to the pool which was too cold for me but they enjoyed it. Overall we will stay here again. The only downside is that it is very close to I10 which means traffic noise but I wear ear plugs so it didn't bother me.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your nice review of our property. Our whole team was so happy to see you found their service to be worth boasting about! We are glad you found our beds & pillows comfortable and the breakfast good. We hope your grandchildren are able to join you the next time you are staying with us. With your next reservation, call us directly at 210-661-8669, you may request a room further away from the highway or even earplugs if you forget your own! Have a great day!

"Nice Place"

4
24/03/2016

Typical Best Western. Looks to be a fairly new property. Easy access if traveling west toward San Antonio, but can be difficult if traveling east during peak periods. Clean, spacious rooms. Friendly desk staff. Good breakfast with eggs, sausage, waffles etc. Try Baysides Seafood in Converse, less than 10 minute drive.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our property. Yes we are fairly new, we just recently celebrated our 7 year anniversary. We are glad that you found our breakfast to be good. We are always looking for suggestions to take that good to great. Should you have any ideas please email us directly at [email protected] We hope our guests always receive the best directions for getting around in this area. We provide free maps of the State of Texas, City of San Antonio and our local town of Converse. We always have tips for going around traffic. Should you ever be back in the area give us a call to make your reservation at 210-661-8669. Have a great day!

"Awesome Service from Beginning to End"

5
21/03/2016

The staff were super accommodating. They were very professional and the rooms were VERY clean! I was greeted with a pleasant, sweet aroma (vanilla almond, I think) as soon as I opened the door to my room and each time thereafter. Clean sheets, clean & folded towels, clean floors and a very clean restroom. They even allowed me an extra hour or so after checkout time expired to shower and change clothes (I ran a half marathon and traffic caused me to run late getting back to the hotel)! As I was leaving my room for checkout, I bumped into the housekeeping staff and one of them said to me, "Hi Mr. Lopez! I hope you enjoyed your run downtown!" I was blown away that the staff was informed of that and acknowledged it! It was a very sweet gesture. The reception staff showed genuine interest in me and even took a picture of me and my medal and boasted about my achievement on their Facebook page! :) The only thing is that the hot tub wasn't hot enough (it was clean and the jets worked, but the heating element may need changing). Aside from that, this hotel is GREAT and it's a 15-20 minute drive away from downtown San Antonio. Avani Patel and Company made sure I was well taken care of and I had an awesome lodging experience.

"Great Customer Service"

5
20/03/2016

The staff at this location was exceptionally friendly and helpful. We never would have found the place but the gentleman at the front called and made sure we were all set to get there. He was there when we arrived at the hotel and his demeanor never wavered. He was polite and helpful making the experience a pleasant one.

"Best Western experience"

5
16/03/2016

The staff really went above and beyond to make my stay as pleasant as possible during a very rough time for me. I was there doing work on my house which had been destroyed. The room was super clean, all staff was friendly and helpful even bringing extra towels when I asked and I didn't have to wait for them forever like I have other places I have stayed! A+++ Rating

"Family Trip"

5
14/03/2016

Helped so much with everything getting checked in, maps, kid friendly(4 kids), clean rooms, breakfast was hot and fresh, very friendly staff from front desk to house keeping, I will be back for sure. Swimming pool was nice having hot tub next to it. My kids were so happy to go back after a trip to the zoo..

"Wonderful Management, Comfortable beds"

4
11/03/2016

We overall enjoyed our stay at this hotel. The rooms were spacious if a bit outdated but it was not really a concern for us. The beds were comfortable. We value cleanliness and customer service above everything. Cleanliness was acceptable and customer service was extraordinary. The general manager, Rupesh Patel, was absolutely wonderful and his staff were all excellent as well. For this reason, we will recommend this hotel when in the area.

"Best Western in San Antonio I-10"

4
10/03/2016

This hotel is great! I recommend it to anyone in the area. It is near the military base and a great spot right off of the tollway if you are going South or North. The management is great and so is all of the personnel.

"Wonderful brief stay"

5
07/03/2016

We arrived late after a dance competition and the front desk staff was amazing! They greeted us like old friends, giving us all the information we needed, answering our questions and even asking about how the competition went. The room was very clean and comfortable and the beds felt amazing. The free hot breakfast exceeded our expectations by far. And the manager even checked on us at breakfast to make sure our stay was going well. I would HIGHLY recommend this hotel to family and friends staying in San Antonio.

Rupesh P, Front Office Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that wonderful review of our property! Congratulations to the team on your win at the dance competition. We are so glad that you chose us as your host hotel while in town. Of the 300+ hotels in the San Antonio metro area, we believe that cleanliness and Superior Customer Care are the key to us being in the top 20 hotels in San Antonio, making us shine! We are happy that you were able to take advantage of our Free Hot Breakfast. There is no higher compliment than your positive references. In a world of “bosses” our Management are “Leaders”, leading by example and just recently receiving the Star Governor Award of 2015! We look forward to seeing you, your friends and family on your next stay!

"Great Hotel & Staff"

5
21/02/2016

Stayed here for 4 nights while my truck was getting repaired. Arrived around 9am and began check in, but had to wait on a room briefly (I didn't have reservations). I was offered breakfast and to make myself at home while I waited. This was greatly appreciated! Didn't take long to get my key and into room. Room was single King bed with big screen tv, microwave and fridge. Everything was great. Breakfast staff, housekeeping, front desk, even maintenance were all very friendly and made me feel welcomed. Front desk was a great help when I needed to extend my stay 2 times (it was a busy week for them with a rodeo in town). This was the best customer service I have experienced at a hotel and highly recommend this location. They even have truck parking!!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our property! We are so thrilled that our team impressed you with our great show of southern hospitality! Here in Texas they say everything is bigger and better! We are glad you found your Texas-Sized room to be just the right size! We understand that guests sometimes need to extend their stay unexpectedly but even with the San Antonio Stock Show & Rodeo in town we want to give everyone the best experience! We are happy to see that you were able to take advantage of our large truck parking! Call us directly at 210-661-8669 to make that next reservation. Have a wonderful day!

"Extra time to visit The Alamo "

5
09/02/2016

We stayed 2 nights on our 2 week vacation to spend one whole day at and around the Alamo. The rooms are very comfortable and they do have a hot tub but in the winter months they save money by not heating it 24/7. You just need to let the desk know about 30 to 40 minutes prior to you want to use it. It isn't a big deal with me. I would recommend this location any time you pass this area since it is very easy access to I-10 and only minutes from downtown.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you so very much for your great review of our hotel! We are so happy that you decided to extend your stay and join us for an additional day. We hope the rest of the vacation was just as awesome as your time here with us in San Antonio. During our pool off-season, we do keep the hot tub off unless requested 30 minutes prior to give it time to heat thoroughly. There is no greater compliment than your recommendation to others! You are correct with us being within minutes from downtown, away from the downtown traffic and noise, and having easy access to the highway, all make for a great experience! We hope you will come see us again. Call us directly at 210-661-8669 to make your next booking with the best available rate. Have a great day!

"Great Hotel"

4
09/02/2016

Stayed here recently on a vacation to San Antonio. The hotel is located just a few miles away from most attractions. Everything was clean and the hotel was quiet. Great breakfast. All of he staff were helpful and nice.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our hotel! We believe that cleanliness and friendliness are two of the most important features in our hotel to give the best experience. We hope you will join us again on your next vacation or anytime you are in the area. Call us directly at 210-661-8669 to book your next reservation. Have a fantastic day!

"great experience"

5
08/02/2016

This particular hotel was superlative with their service and cleanliness. The beds were good. The lady in the breakfast room went beyond her duties to assure our needs. The rooms were clean and comfortable. WiFi was available.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you so much for that great review of our property. We are thrilled that you found all of our staff and accommodations at their best! Our Simmons Beautyrest® Pillow-top bed has some of the best compliments across the board, we are glad that you enjoyed it! Our breakfast attendants were both so happy to see such compliments. It really is reviews like yours that let us know we are doing a great job and we will continue to do so for years to come! Call us directly at 210-661-8669 to make your next booking. Have a wonderful day!

"Warm Welcome"

4
07/02/2016

Called ahead to make sure room was available, wanted to get out of San Antonio to avoid the morning rush. Spacious, clean room. Comfortable seating, large TV. In room refrigerator and microwave as promised. Beware you are on the edge of town, industrial area, isolated. Hotel used by truckers as layover. Were given directions and map for food service 4-5 miles away. But driving in the dark, through a residential area proved to be very confusing [we don't have GPS]. So returned to nearby gas station for "Churches Chicken" Husband fell off the toilet seat as it was loose. When we brought it to the attention of the front desk the next morning, maintenance was there in five minutes to fix it.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that review of our property. I am sorry to hear that you had confusion with the directions and understand in the evening it may be a bit more difficult. We would have been happy to assist you if you called from the road. We understand it can be confusing in a new city. We hope that your husband is well, and apologize for the issue. We are glad that the maintenance was able to tighten the commode seat straight away. We are happy that you found our team warm and welcoming. Our vision of “Leading the industry in superior customer care” really means so much. So it is great to see our hard work does not go unnoticed. Call us to make your next reservation when in the area at 210-661-8669. Have a wonderful day!

"Excellent overall"

5
06/02/2016

Kind staff, comfortable beds, clean rooms, clean overall hotel. I was in town for a funeral and they were willing to make early arrival arrangements. However ended up arriving later and everyone I came in contact with was pleasant.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your pleasant review of our hotel. Our entire team appreciates your compliments. We are glad that our team was able to make accommodations for an early arrival in case you were going to need it. We understand that flexibility is essential, given the circumstances of your stay. We would also like to extend our condolences. Our thoughts are with you during your time of bereavement. We hope you will think of us fondly and call us when you are next in the area at 210-661-8669.

"Quiet and Comfortable"

5
04/02/2016

We are moving here and searched high and low for a hotel that was in a safe place, affordable, had last minute availability and would accept 3 medium-sized dogs When we spoke to the front desk to make a booking they were extremely nice and accommodating. They put us on the first floor near the side exit which was perfect, that way we could easily take out girls out to potty. The room was big enough to fit the 5 of us and everything we packed in our pick up truck and we still have room to move around. The bathrooms are a good size, lots of hot water and great water pressure. Our room has a microwave and mini fridge which is great for a long stay. All the staff are extremely friendly and helpful. I would definitely stay here again and/or recommend it to my friends and family.

"Outstanding"

4
03/02/2016

After returning from a disappointing cruise thru the Carribean, we visited the space center and then headed to San Antonio. We stopped here with plans to visit the San Jose mission and the Alamo the following day. The owners welcomed us with open arms. Unlike the surly cruise staff. The room was clean, luxury towels, comfy bed and plenty of outlets. We had just spent a week in a moldy, tissue paper thin toweled cruise. They had great recommendations for dinner. The next morning we signed up for another night. We were given detailed maps and recommendations for our day! Thank you for treating us like royalty!

"Nice Hotel"

4
02/02/2016

This hotel is right off the highway with easy on/off access to highway and many restaurants are only a short drive a way. The staff was very helpful and the breakfast was delicious with Texas shaped waffles!

"Awesome hotel!"

5
30/01/2016

The hotel was super clean. Pet friendly! (Worth a small fee) Great hot breakfast!-Wales, sausage, eggs, etc. Friendly staff! Would totally stay here over and over! Also have discount for AARP and military!

"National Guard Dill"

5
29/01/2016

Very good buy for twice the money.Clean,good food,friendly personal.A highter sign wood be the only suggestion i have.So if you want a clean,friendly,good value for the money place to stay this is it.

"Great Hotel"

5
21/01/2016

I stay at this hotel at least once a month during my travels to work in south Texas. It is in a great location and has an awesome staff who are always eager to help. I recommend this hotel to anyone traveling to the San Antonio area for business or pleasure.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that delightful review of our property! We are so glad that you continue to return to us because of our helpful team. Whether you are here for work or passing through, we want to make sure every stay is a great one! We always look forward to your return and appreciate your loyalty. Call us directly at 210-661-8669 to make your next booking. Have a wonderful day!

"Had a perfect stay at this hotel!"

5
16/01/2016

I have never stayed at a hotel where the staff could not have been more helpful! Every day we were there, they helped us decide what would be a good thing to see or do, or a nice place to eat. In the mornings, the staff that put the breakfast out were so on top of things. I don't think I ever saw anything "run out", even when time to start shutting down for the morning. The lady came around to the tables to make sure there was nothing we needed. Just the sweetest people all the way around. The hotel was clean, rooms large and would recommend it every time. Parking was so easy and so easy to get to. They told us if we wanted to go somewhere and didn't know where it was, they would even print a map for us. We had GPS, so wasn't a problem, but that is how helpful they were.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that fantastic review of our property! Our team was so thrilled that you enjoyed your stay and found our staff so helpful! Our hope is that everyone has an awesome experience like yours, in order for us to continue to pride ourselves in being able to deliver Best Westerns' dream of “Leading the industry in superior customer care”. We are glad that you were able to take advantage of the Free-Hot Breakfast and the Guest Laundry facilities. Compliments like yours fuel our team to keep up the great work. Call us directly at 210-661-8669 to make your next booking.

"truck broken down, kenworth"

5
14/01/2016

stayed here for 3 days til my truck was fixed. excellent service all around. rooms are 4- star satisfactory. comfy beds, friendly staff. amazing breakfest, excellent blazing fast wifi. Ask for Judith or Ashley at the front desk... they also have a shuttle van that will take wherever you need to go.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our property and compliment for our large breakfast variety. We are so glad that you found the customer service from Ashley and Judith to be top-notch as well as our whole team! We hope you will call us next time you are in the area, whether you are waiting on repairs, or just passing through.

"Quiet and restful"

4
14/01/2016

The most interesting feature to me was the double windows, presumably for noise reduction. Not double-pane, but two separate window assemblies with a 6-8 inch dead space between them. The room was quiet. Operable windows for fresh air. The staff was very friendly. The room had two overhead lights, which I appreciated. I hate dim hotel rooms and having to turn on all the lamps to get a decent level of light. The room had plenty of electrical outlets. A duplex outlet in the wall at desk level and in the base of the desk lamp. There was also an outlet near the bed. The pillows were nice and soft the bed had a good pillow-top mattress. I appreciated the swivel support for the TV. Even though it was a big (~40"?) TV, I was able to swivel it to face the desk. A single switch controlled the bathroom light and exhaust fan. The fan is NOT quiet, so I would have appreciated a separate switch. As best I recall, the mini fridge did not have a freezer compartment, so I wasn't able to refreeze cold packs.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that review of our property. Yes, the extra window was a feature that we had installed specifically to aid noise reduction and we are glad this was useful to you. We are delighted that you enjoyed our Simmons Beautyrest® Pillow-top bed, and Comforel ® pillows. I am sorry if you did not realize that there is a separate switch for the fan and light in the bathroom. We will have maintenance check the fan though for the noise. I would like to inform you that both our full-size refrigerators and mini-fridges have a freezer compartment, next time just ask! We welcome our guests to direct ANY questions to the front desk so that we may help provide the solutions! Thank you for noticing our new swivel posted 48-inch LED-TV, provided for your convenience. This upgrade has had a lot of compliments. Please call us directly to make your next booking at 210-661-8669. Thank you and have a great day!

"We will be bac "

5
12/01/2016

Our semi was broke down. We were here a week. The ladies at the front desk were all nice and pleasant. Great truck parkin. They hv smoking on the 3rd floor. When you get off the elevator, it is not all smoking. They keep rooms and hotel clean. Hv plenty of channels on tv.a fitness room. Good breakfast. Plenty of things to do around there. We come through here, we will be bac. We recommend this hotel. Rooms were big . shower was nice.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that nice review of our property! We are glad that you enjoyed your overall stay and breakfast. During your stay, we do all that we can to make you comfortable. Our large truck parking is very convenient. Our front desk team is happy to see your compliments. We all work very hard to provide a great stay. You are correct, we do have 10 smoking rooms on one section of the 3rd floor only. Our newly updated 48” Flat-screen TV's with DirecTv; Fitness room and pool and hot-tub are great for your leisure! We look forward to your return. Call us to make your next booking at 210-661-8669. Thank you and have a great day!

"Nice Hotel, Location Just Right"

5
11/01/2016

Traveled to the San Antonio area from Houston for business at Randolph AFB. Quality hotel and hotel staff. As Diamond status, was given upgrade to King Suite room. Asked for a "quiet area" and had a room on the far-side away from the freeway so was negligible freeway traffic noise. Hotel was not full, so had no "noise" from neighbors. ( I have in the past suggested to the hotel properties I have stayed with that they adopt an OFFICIAL POLICY I like to call "NO NEIGHBORS POLICY". That is, whenever at all possible, during slow seasons, etc., DO NOT rent rooms adjacent to each other so that there is an empty room on either side of the one you are renting. Don't you just hate it when folks check-in around midnight or come back from partying at 2:30 AM and they are slamming around, flushing toilets, talking loud, and banging around getting settled-in? And the obligatory grunts and moans on the other side of your wall?) Best location for my travels to San Antonio. Restaurants are a couple miles away, Gas station is close-by also.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that review of our property and for your loyalty to Best Western. We appreciate your Diamond status. We are glad that you had a peaceful night free of disturbances. Your “No Neighbors Policy” is a great name, and we are proactive in accommodating this regularly, however, our room types are distributed throughout the hotel and this may narrow the options available. I advise with your next booking, that you request a quiet location preferably with no adjacent doors or neighbors. We definitely understand that noise level from nearby rooms may be annoying. We encourage you, when you stay at any location, to call the front desk immediately to report a noise issue so that we may have the opportunity to correct the situation. Call us directly to make you next booking to ensure we have the correct requests for your reservation. Thank you again. We hope you have a wonderful day.

"This is NOT a non-smoking hotel, so be informed!"

1
10/01/2016

We booked a non-smoking room here. When we arrived there was a sign on the front door that stated "This is a non-smoking establishment." We were assigned a room on the 3rd floor. When the elevator door opened, the cigarette smoke was thick and a huge smokers' trash can greeted us. The halls were full of the smell of cigarettes. Within a short time, my throat was burning. I walked down the stairs to avoid waiting on the elevator in the heavy cigarette smoke. I came back up the 3 flights of stairs, and when I opened that door, I knew I could not stay there. The manager DID move us to the first floor, and the manager stated that the sign which is by the Ordinance of San Antonio that the law means that they only have to have non-smoking in their lobby. I have not checked on this yet. We were moved to the first floor. We did not smell smoke there, but the fan in the bathroom made a noise like a airplane taking off. We could not stand to turn it on. Obviously others had had a problem with the fan because the ceiling paint was all peeled off around it, and it was not inserted in a straight manner. When I got in the shower, the soap holder was covered in heavy soap scum and there were bits of leftover soap in the holder. When I crawled into the bed, I thought some sand was in the bed, but it was just the pilling of the sheets.............little bumps all over the bottom sheet. The next morning, I went to heat a cup of water in the microwave, and it made as much racket and the exhaust/heater fan in the bathroom. After placing a bucket of ice upon the top of the microwave, one could use it. I was not planning to write all of this on Tripadvisor until we went to leave. The woman clerk who checked us in, just had to comment. She stated that the NEXT time we stayed there (there won't be a next time!) that we should tell them in advance that we do not want to be on a smoking floor. In other words, it was MY fault that I booked a non-smoking room and couldn't stay in it because of all of the smoke filtering in from under the door. We had a very unpleasant experience at this hotel!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our property. We are sorry that you felt the hotel was as you described. I understand that you were less than satisfied with your stay. As soon as any guest requests to be away from a particular area, we try to accommodate where available, that is why we moved you immediately to the first floor, as your well-being is important to us. It was mentioned to you whilst here, we do have ten designated smoking rooms that are located on the third floor on one end of the hallway, on a completely separate ventilation system. We do not have indoor trash cans for smokers. San Antonio City Ordinance for Smoke-Free areas covers public areas, and in a hotel, it allows for designated smoking rooms. I am glad that we were able to accommodate you to a different room on the first floor which is a fully non-smoking floor. Our maintenance team is working on the microwave and the ceiling fan in the bathroom. We have also fed back to the housekeeping during our meeting about the soap dispensers and sheets to ensure this does not happen again. We welcome our guests to call the front desk immediately if an issue arises so that we have the opportunity to resolve it straight away. Although you said you would not be returning, we do welcome you back should you like to give us another try for a much better experience, as we believe in delivering the best! Have a great day.

"Always a pleasure"

5
07/01/2016

The staff at this location has been extremely helpful both of my stays. It was because of the impressive service on the 1st stay that I decided to come the 2nd time. They always assist with directions & very knowledgable about local restaurants and venues.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that awesome review of our property! We are so glad that you chose us again! Our team pride themselves on being in the know with what is going on so that everyone can join in on the fun! Reviews like yours make our mission of “Leading the industry in superior customer care!” worth it! Call us directly at 210-661-8669 to make your next booking. Have a great day!

"Very nice hotel"

5
04/01/2016

I was very impressed with the staff at the hotel as well as cleanliness. The breakfast was quite good and helped make the stay worthwhile. The location is good since it is close to the AT&T center and several very good restaurants. I will definitely stay at this hotel again.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your pleasant review of our hotel. We are so glad that you found our location convenient, 5 minutes away from the newly renovated AT&T Center: home of the Spurs; also featuring Madonna's first San Antonio performance this weekend! There are definitely great restaurants nearby, just ask if you need suggestions! Our team love seeing reviews like yours it makes our jobs better to know our hard work pays off. Call us directly at 210-661-8669 to make that next booking. Happy New Year!

"jp"

5
02/01/2016

Very good. Very friendly staff. The staff was very helpful with directions and were seemed truly interested in why we were there and asked if we enjoyed our New Year's Eve evening out. We would definitely stay at this facility again. I lost an ear ring while there and they promised to look for it - even outside in the parking lot.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our hotel. We are so glad that you chose to spend your New Year's Eve with us out of all the hotel choices in the San Antonio area. At the front desk when you inform us that you are missing an item, we have procedures to make sure any lost item finds its' rightful owner. We still have the note of your dangle earring missing and we will keep our eyes out for it. Call us directly at 210-661-8669 to book your next reservation. Have a wonderful day and may your new year be filled with great things.

"Wonderful!"

5
31/12/2015

We had a three day lay over during Christmas and chose this hotel. From the minute we walked in the door it was wonderful! We were greeted with Merry Christmas and smiles. Every staff member at every level was incredible. We were 15 minutes late to breakfast Christmas morning and the lady offered to prepare anything we wanted, take our time, etc. The breakfast is unbelievable. Texas shaped waffles, sausage links and patties, scrambled eggs, hash browns, French toast sticks, breakfast tacos, biscuits, gravy, apples, bananas, oatmeal, toast, dry cereals, bagels, muffins, Danish, 4 fruit juice choices, yogurt, milk, coffee. We lovedi the coffee which was available all the time in the lobby too. Ms. Elena offered local information and visited with every guest, made us feel like family. The manager and his wife were warm and welcoming. The hotel was exceptionally clean, comfy bed and pillows. We used the laundry which was reasonably priced and convenient. We were in a tractor trailer and they have a big lot for big trucks to park. They offer a shuttle for a small fee but we didn't use it. Anytime we are in the area we plan to stay again. This hotel is simply the best and very reasonably priced. THANK YOU to the most gracious Patel's and your staff!!!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that wonderful review of our property! We are so glad that your choice of hotel was us during the Christmas holiday! Elena was so happy to see such a kind words as was our whole team. Our mission is “Leading the industry in superior customer care!”. Our whole team take this to heart and want to do just that. We also pride ourselves in knowing the area and what is going on so that no one misses out on any festivities. We are glad that you were able to take advantage of the Free Hot Breakfast and our Guest Laundry facilities. We are happy to oblige when a guest runs a few minutes late to breakfast, we will open our doors to what we have available, if time permits. We can't wait to see you again! Call us directly to make your next booking at 210-661-8669. Happy New Year! Team Best Western.

"Christmas Trip"

5
22/12/2015

Met family in San Antonio for an early Christmas experience: Christmas Lights at the Zoo, etc...our family stayed at another BW, but as we had a mini suite, they came to our room for present exchanges and sat on our bed...SOLD, they'll be staying there the next time as will we!!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Merry Christmas! We are so glad that you enjoyed your stay! It is awesome to see such compliments of our Pillow-top beds has led to BEST WESTERN PLUS San Antonio East becoming your family choice of hotel! We hope that you will call us directly to make your next booking at 210-661-8669. “Like” our Facebook page to keep up with upcoming discounts. We look forward to your return. Have a great holiday season!

"Better than home away from home"

4
11/12/2015

Wonderful experience! Staff was warm, professional and accommodating. More like new found friends than staff. Rooms were very clean, modern and spacious. We were there for six nights and I never had a bad night's rest. Beds were sooo- comfortable. You would be hard pressed to find a better breakfast anywhere. And it was included every day!The hotel was located 71/2 miles beyond my daughter's apartment but with those San Antonio highways, we were never far away from where we needed to be. I would not hesitate to book here again. As a matter of fact, you can count on it.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that wonderful review of our hotel! We are so delighted that you loved your stay so much. Our team believes in providing superior customer care, from the friendliness of the staff to the cleanliness of the rooms, and our daily Free Hot-Breakfast! We are pleased that you found our property is conveniently located to the highway. Call us directly at 210-661-8669 to reserve your next stay with us. Happy Holidays!

"Very nice place to stay"

5
08/12/2015

Great stay, comfortable room with all we asked for. I have challenging diet but was able to have a nice breakfast, breakfast staff outstanding. Internet always worked. Friendly staff. If you are in this side of San Antonio it is the best place to stay. We will choose to stay there for years to come.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our hotel. We are so happy that you enjoyed your stay! We are glad that you were able to take advantage of our Free Hot Breakfast and that it met your dietary requirements, as we definitely offer a variety of options. Our staff pride themselves on delivering great customer service each and every time. Our hard work pays off with compliments like yours, as we expect to continue for years to come! We look forward to your return. Call us directly at 210-661-8669 to make your next booking. Thank you and have a great day!

"Overall good hotel"

4
08/12/2015

with the exception of the "service charge" on my credit card, I will always us this hotel because of the convenient truck parking. The rooms are always clean and comfortable. The staff is always friendly and they have a great breakfast selection.

"Clean, Quiet, Friendly, Convenient"

4
30/11/2015

This is our second stay at this hotel, as it is the closest to family that leaves near by. We have been very happy with each of our stays. The rooms are clean, the hotel staff is very friendly, and has a great breakfast. The hotel is located directly off Interstate I-10 with easy on and off.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our property. We are glad that you find our hotel easily accessible and convenient as well as quiet. We aim for the highest of standards all around! We thank you for your patronage! When you are back in town again, please contact us directly at 210-661-8669 to make another reservation. Have a wonderful day and happy holidays!

"Football"

5
22/11/2015

Excellent hotel with very friendly staff. Rooms were very comfortable and clean. Breakfast had a good variety. Lobby presented hotel very nice. Easy access to almost anywhere in San Antonio. Restaurants are nearby.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review of our hotel. We are so glad that you enjoyed your stay. Come see us again. Call directly to make your next booking at 210-661-8669. Thank you and have a great day!

""Plus" really?"

3
14/11/2015

We stayed at this hotel our last night in San Antonio to be closer to an event we were going to the next day. The claimed to be a "plus" hotel but not quite sure why. The hotel seemed old, way away from everything, staff were ok, room average, the breakfast not much to brag about. Overall, would probably try to find a bit better hotel next time.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your recent review of our property. I am sorry that we did not exceed your expectations. Our property is 7 years old this month, and during that time our staff have been trained to give the highest level of service and quality. Our property descriptor of “Plus” describes the upgraded amenities and enhanced breakfast options that are required and provided. We meet or exceed all required standards. We can appreciate everyone has their own preferences. We hope to discuss your experience further with you, if you would like to email us at [email protected] or call us directly at 210-661-8669, please do so. Have a wonderful day.

"Excellent "

5
13/11/2015

Stayed here for over one week. Staff is well mannered and very friendly. Rooms are spacious and luxurious. Room includes microwave and fridge. Large flat screen tvs with 100's of channels. Anyone who has something negative to say about this hotel is sadly lying. One of the best hotels ive stayed at for less than $90 a night. I truly do not have a complaint that I can think of. They even have a shuttle that will take you to convience store or grocery store for no charge. I will stay here anytime im in the area a need a hotel. Truly a very nice place. Ryan.R

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that excellent review of your stay. We are so thrilled that you thoroughly enjoyed your visit with us and our friendly staff. Our equipped rooms are here to make your stay the best. We want all of our guests to have a great stay, whatever the reason is for the visit. We look forward to you contacting us directly at 210-661-8669 to make you next booking. Thank you again and have a wonderful day!

"Dirty and cheap"

2
06/11/2015

The general cleanliness of the hotel was not good. Also, the items offered for breakfast were of questionable quality. The coffee was very weak. The staff, however, was very nice and pleasant. Also there are soap dispensers mounted on the walls in the bath and shower. Something I wouldn't expect to see for a hotel in this price range.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your review. It is good to hear that you had a friendly experience with the staff. I am sorry that you found issues with the hotel cleanliness. Cleanliness and guest service are two of our main priorities and staff are usually very attentive. I know we have had some muddy days recently, and all staff have been checking and cleaning the public areas even more regularly. The coffee we have is 100% Colombian Traditional Roast. I am sorry if it was not your preference. The soap dispensers had recently been installed to help with our “Green Initiative” in reducing waste and also being able to provide liquid soap / body wash instead of soap bars. I hope you will come back so we can show you a better experience.

"Great stay and great value!"

5
04/11/2015

We stayed a night in a King Suite with Jacuzzi and it was just what I wanted. Room was very clean, new, and had all the smaller amenities I expect (fridge, coffee maker, plenty of towels). Best Western always puts on a good breakfast that includes some protein to go with all the sweets. Staff was friendly and accommodating. Would definitely stay again.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your wonderful review of our hotel. I am glad that you enjoyed your stay in our Whirlpool Suite with the King bed. All of our rooms here come with many amenities. We are happy to see that you were able to take advantage of our Free Hot breakfast. It is always great to see that a guest like you had such a memorable stay. We love seeing your photos, keep them coming!

"Kudos to Best Western Plus!!"

5
03/11/2015

This location and staff were great!! There was not a need that went unanswered!! This particular trip, I was with a large group & there were no complaints. Our entire group of adults & teens felt secure at this property. The rooms were clean & well maintained. The staff was helpful in every way. The breakfast was great as well. Kudos to Best Western Plus!!

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that fantastic review of our property. We enjoyed being your host hotel for this event. We appreciate you noticing the clean and well maintained rooms. Our staff are always here to be of help in any way we can. So glad you were able to take advantage of our Free-hot breakfast. We hope your team will think of us fondly and join us again with any future events. Have a great day!

"Clean and friendly"

5
02/11/2015

The desk clerk was friendly and very helpful when checking in as well as helping us find local eateries. The room was clean and comfortable, we checked out before breakfast, but it seemed to be a typical continental breakfast. Though we only stayed one night since we were just passing through San Antonio, I would definitely recommend it as a safe, clean, and friendly place to stay.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our property. We are glad that you enjoyed the service. All of our front desk staff pride themselves on being well versed in what is going on in the area so that everyone has an opportunity to enjoy the city. Our housekeeping appreciate you noticing their hard work. We hope you will come see us again and get a chance to try our Free Hot breakfast. Call us directly if you are ever back in the area at 210-661-8669. Have a great day!

"Staff is the best"

5
02/11/2015

This motel from the quality of their rooms, to the excellent and friendly staff, and to know the security cameras constantly monitoring the parking lot and hallways.. make this a great buy. We will return on next time to the San Antonio area.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you once again for your wonderful review of our hotel. We understand security is of utmost importance and we are proactive in the measures we use including the display of the monitors. We always look forward to your return and appreciate your patronage. Call us directly to make your next booking at 210-661-8669. Have a great day!

"Great Place to Stay"

5
02/11/2015

This was a great place to stay. Room was clean and the Staff was exceptionally nice.. Breakfast buffet had a great variety of foods eggs, sausage, cereal, waffles, etc.. The only negative was the preformed eggs. The rest of the breakfast was great including the biscuits and gravy. Would not hesitate to stay here again....

"Rating of Best Western Plus East San Antonio"

5
28/10/2015

Easily accessible location. Price was very reasonable. Service was excellent. For our purposes, this was the best possible centrally located facility that met all our expectations and personal requirements. Facility well-maintained &, clean with really friendly staff. Will definitely stay again on future trips to the San Antonio area.

"Stay Here"

5
28/10/2015

Incredible value. Comparable to a hotel that cost 2 or 3 times as much. Here are the pluses.....TV was a true HD widescreen. Bed very comfortable. The digital temperature control was on the wall, not on the unit. Very clean.Room smelled fresh. Very impressed all the way around. Very friendly staff. Free parking. The only thing I would do differently would be to stay on the back side of the building to cut down on the highway noise. I would choose this hotel again without even looking elsewhere.

"Visit to Lackland AFB for graduation exercise"

5
27/10/2015

we were very satisfied with all aspects of our stay, when we return to this area, we will definitely return to this Best Western. the staff were always pleasant, helpful, and concerned. we cannot say enough good things about this facility.

"Excellent hotel and staff"

5
26/10/2015

Great hotel, very clean, very friendly staff and easy to access from freeway. We stayed overnight for a competition at Wagner high school, it was very close to the school and didn't even have to get on the freeway. The room was very spacious and clean.

"It doesn't get any better"

5
10/10/2015

Front desk (Judith) was fantastic. Very helpful with everything from sightseeing to best places to eat. This property is about 10 miles east of downtown, and about half the price of downtown properties. Rooms very clean and comfortable. I had 104, a single king. Lots of room, large TV great bed and pillow. Just can't say enough about the service.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that fantastic review of our property. We are so glad that you found our service so great, especially Judith. We pride ourselves on being able to tell all of our guests what is going on in the area with ideas on restaurants, sightseeing and local festivities. We are on the east side of the city, and our town of Converse is just parallel to the highway. We are also happy that you found our King-sized room so spacious. Come see us again if you're ever in the area.

"Very good of the hotel service."

4
05/10/2015

The service of the hotel is excellent..,the room consider very good compare to the price.location of the hotel easy to find.Breakfast also very good. This hotel is also good for the family and also for the price.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that excellent review of our property. Our staff appreciates your praise for their hard work in delivering the best service for our guests at all times. We are very conveniently located on the east side of San Antonio, and are glad you found your way here so easily. Our price does vary, however we always try to provide the best rate possible and with value for money. Call us for the best deals on 210-661-8669. Come see us again. Have a great day!

"Awesome motel"

5
02/10/2015

I showed up on a whim with a truck breakdown. The lady at front desk, Elena, was the friendliest and most helpful. Got me checked in and told me of an excellent shop to take my truck to. They offer a good cdl rate for drivers and have plenty of over size parking. The rooms are very clean and motel is in immaculate condition overall. I would and will recommend friends and fellow truck drivers.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that wonderful review of our property. Elena was very pleased to hear such great comments. All of our staff do all we can to make your stay enjoyable. The best compliments we could ever have are direct referrals to your friends and family. Come see us again. Have a great day!

"Great Place to Stay"

5
02/10/2015

This is our second trip to San Antonio and we only consider one hotel!! The Best Western, they always treat us like family and go out of their way to make everything perfect!! The entire staff is amazing.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that great review of our property! We always look forward to your return. We want to make each stay the best from the cleanliness of the room to the Jet fast express checkout. Our whole team has the mind frame of giving you the home-away-from-home feel by providing friendliness and attentiveness all the way! The staff are really happy to see such high praise from you. Have a great day!

"Best all around ever."

5
30/09/2015

This hotel has clean rooms, great beds, a breakfast buffet with a large variety of meats, eggs, potato's and wraps. Fresh fruit including strawberries and blueberries. A very friendly staff willing to assist and explain the local attractions.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for that excellent review of our hotel. We are so happy that you enjoyed your stay. Our property aims to have the highest standards from the cleanliness of the rooms to the friendliness of our staff. We are so glad that you enjoyed the many options on our Free Hot Breakfast. San Antonio is filled with many adventures and we want to ensure no one misses out. Come see us again. Have a wonderful day!

"Rude and Superiorly Stuck up"

2
29/09/2015

Front desk clerk was rude to my family and then would call me in my hotel room and talk about things she had no business talking about. The company chose this hotel and paid for it. So, I had tolerate her. Elena was someone that I would not like to deal with again.

Rupesh P, General Manager at BEST WESTERN PLUS San Antonio East Inn & Suites, responded to this review
Thank you for your recent review of our hotel. I am sorry to hear how you felt about the situation and appreciate your feedback. Elena has been with us for some time and it is highly unusual for us to get reviews like yours, as our team believes in delivering the highest levels of professionalism. Hotel procedure was being followed in terms of protecting our guests' privacy and ensuring proper verification procedures were being used prior to transferring a call to your room. If you would like to discuss the matter further you are welcome to contact us directly by calling 210-661-8669. We hope to be able to provide you a better experience in the future.