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Best Western Plus Orchid Hotel & Suites, Roseville

4.0/5  - basé sur 655 notations.
130 N Sunrise Avenue, 95661-2905, Roseville, United States - visualizzare mappa

Dall'Auto Mall al centro commerciale Galleria Mall, in questa zona della California lo shopping è una cosa seria: per questo motivo il nostro hotel di Roseville è stato progettato per permetterti di sfruttare al meglio il tuo soggiorno. Offriamo un servizio navetta gratuito entro un raggio di otto chilometri circa. La tua vacanza inizierà al momento stesso del tuo arrivo. Che tu voglia visitare il parco divertimenti Sun Splash o che tu sia in città per fare affari con la vicina base militare McClellan Air Force Base, il luogo in cui soggiorni è importante per fare un viaggio piacevole. Molti degli ospiti del nostro hotel si trovano a Roseville per partecipare a corsi di aggiornamento, seminari ed eventi fotografici o perché hanno bisogno di una sistemazione in occasione di riunioni o eventi sportivi. Grazie alle nostre strutture per convegni e banchetti, siamo la struttura perfetta nella quale organizzare matrimoni, riunioni o eventi aziendali. Siamo l'unico hotel di Roseville dotato di suite con vasca idromassaggio, ideali per rilassarsi dopo una lunga giornata di lavoro o di avventure. Potrai approfittare gratuitamente del servizio navetta gratuito, della nostra colazione all'americana e del nostro rinfresco di benvenuto serale. Il nostro hotel di Roseville è progettato per offrirti il massimo del confort. Siamo vicini alla zona in cui si svolge la fiera della Placer County e al museo degli indiani Maidu: c'è sempre qualcosa da fare nelle vicinanze. Potrai visitare il museo del telefono di Roseville o fare un viaggio nel tempo nella famigerata prigione di Folsom. Il parco acquatico Golfland Sunsplash offre divertimenti adatti a persone di tutte le età. Anche chi si trova in città per lavorare con Telefunken, Union Pacific,Kaiser o Adventist Health potrà dedicare un po' di tempo al turismo e al divertimento. Molti docenti di istituti come il Sierra College, l'American River College, la William Jessup University e il Northern California Training Institute ci considerano la loro seconda casa. Il nostro hotel di Roseville tratta tutti i suoi ospiti come membri della famiglia, che si trovino in città per partecipare a un evento della Adventure Church, della Destiny Church o della Bayside Church o per giocare all' Hardwood Palace o nel complesso calcistico di Cherry Island. Prenota oggi stesso al Best Western Plus® Orchid Hotel & Suites!

Best Western Plus

Orchid Hotel & Suites

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
GreenLeader Bronze
 
Basato sul parere di 650 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
304
Molto buono
195
Nella media
91
Scarso
34
Pessimo
26
CONSULTARE I PARERI SU
Affari Affari
172
Business Business
114
Da solo Da solo
40
Di coppia Di coppia
58
In coppia In coppia
121
In famiglia In famiglia
245
Viaggio con amici Viaggio con amici
63
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Sunsplash Waterpark"

3
14/08/2018

Rented 2 Dbl bed rooms for the weekend to take my family to the waterpark near by. I forgot the folder with the printed tickets so thought no problem I'd use the business center to reprint them. I've stayed at many BW's and used their business centers for work, there's was a joke. All but 1 computer was broken, the 1 that worked barely did, but the printer did not. Reported the broken computers and printer issue to the front desk clerk for help but she acted like ya they've been broken for awhile. I explained I needed her to print something for me and the clerk had an attitude that i was asking her to go above and beyond her duties. Free Breakfast- Day 1, Saturday, breakfast was OK and went until about 10:30, Day 2 it was slim pickins a half hour before it would be over and the person who was running it didn't want to trouble herself to make more food, annoying but not the end of the world. Rooms were average, beds were too. If its your only option it will do but I wouldn't stay again or recommend to friends.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your review. We value your business and we will be using this feedback to make improvements for our hotel. We apologize for not meeting your expectations during your stay. We hope you return so that we may have an opportunity to win back your business.

"Enjoyable stay"

5
09/08/2018

Staff was very friendly and accommodating. Very close to a lot of retail and restaurants which made things really convenient, especially when i travel for work. Good variety of food for breakfast and the room was kept very clean.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for the excellent review. We look forward to your return!

"Great Stay"

5
09/08/2018

Wonderful hotel! Clean and very friendly staff. Check in was very easy. We enjoyed warm cookies in the afternoon and a great breakfast the next morning. Our room was large, with a nice sitting area. Bathroom had a jacuzzi tub that was wonderful after a full day. We will definitely stay again.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
We appreciate such great comments! We are so very proud of our amazing team and amenities! We look forward to your return soon!

"Relaxing atmosphere"

5
06/08/2018

As long as you don't deal with Yolanda your stay is fun and relaxing. Great hot breakfast, a bar and comfortable seats out side. Beautiful rooms with newly designed restroom. At least room 115 was. Nice atmosphere

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
We appreciate the review and scoring a 5 out of 5. We look forward to your return and will ensure your next stay is perfect!

"Don't stay here"

1
05/08/2018

I would never recommend this hotel (feels like a motel) to anyone. We stayed here with our young children and they were kept up until nearly midnight with people loudly partying in the courtyard. At 1030 I called the desk to ask what time the pool closed and they said they were working on shutting it down. It took until nearly 12 for them to get people out of there. Then we were woken up around 6 by people loudly leaving. The walls are paper thin- we came here after tenting for a week and were so excited to a great nights sleep. I would honestly rather stay in a tent any day then this place. Doesn't live up to best western standards at all.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
We appreciate your feedback. We will be taking steps to ensure this will not happen again. We hope you return so that we may have an opportunity to exceed your expectations during your next stay!

"Pet friendly hotel in Roseville"

4
31/07/2018

Nice pet friendly hotel in Roseville. Pet fee is $25 a night and parking is free. Nice guest laundry and pool. Lots of grassy areas for exercising your pet. Breakfast was good and not your normal breakfast food. Cocktail hour in evening is nice with great seating area outside. Room was large with separate sitting area. Room 208 was very nice and reasonably priced. Kristen was very nice at check in and helpful throughout our visit.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for such a great review! We are so pleased you enjoyed your stay and found Kristen to be of such great service!

"Super AWESOME Staff"

5
25/07/2018

The junior high group that I lead comes and stays at this hotel every year as the accommodations for their summer camp experience. The staff this year was EXCEPTIONAL. Julie, Carol, Tommy, and Yolanda are EXCEPTIONAL at hospitality and amazing with kids and big groups. They did a fantastic job and cannot recommend them enough. Thank you for an awesome stay.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for such great comments about our amazing team!

"Love the vanity between the queen beds"

4
22/07/2018

Came on a hot day and the air conditioner was on . The place was cool and clean with a bathroom/vanity area separating between the two queen beds. A little loud near the the windows because the building in near the highway and the place ran out of ice in the evening. Breakfast had cut fruit, bananas, sausage one day and bacon the next. Freshly made waffles, eggs and country potatoes and of course yogurt, cereal, assorted fruit drinks, milk and coffee.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for you review. We are very proud to offer the best breakfast available and we are glad you enjoyed it!

"Great combination of price and comfort"

4
22/07/2018

Clean room in appearance and staff was very friendly except one. Very decent breakfast and a great manager. Two issues arose and management and maintenance took care of things right away. Pool area is also very nice.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
We appreciate your kind words about our amazing hotel, great team, and excellent breakfast. Our aim is to ensure that we consistently offer our guests the best customer service possible. We are proud to have team members who are genuinely warm and kind. Based on our own experiences, we know how important it is to be surrounded by sincere and friendly people when traveling for business or for leisure. Please contact us directly so that we may better understand the area where we did not exceed your expectations. Thanks for choosing our hotel and we look forward to welcoming you back again soon!

"Large, comfortable rooms, good value"

5
19/07/2018

This location is a bit noisy (next to freeway) but also convenient (for the same reason.) We were able to easily visit different relatives on the same visit. Room was comfortable and well sized; we like having the sink outside of the shower room, and the configuration was interesting (two queens, separated by the bathroom) we expect to stay there again.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for the review. We are pleased you found the guestrooms so accommodating. We look forward to your return!

"Great staff; noisy at night"

2
13/07/2018

This is a remodeled BWPlus. Its fairly comfortable and well-maintained. The only issue is noise. They appear to keep the hotel full by offering deep discounts, so you'll likely have neighbors. Some of the neighbors are not aware that they are not in their own homes. The worst two nights of sleep I've had in a long time. Count on noise until 10PM, then its dependent on where you are in the hotel. A little policy enforcement would make the difference between a 2 star and 5 star rating.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thanks for your review and complementing the outstanding team! I'm sorry to hear you had such a bad night's sleep because of the noise from your neighbors. We do have earplugs free for our guests but we will continue to further enforce appropriate noise levels at night. We hope to welcome you back soon!

"Great for the Price"

4
11/07/2018

We have stayed here on multiple occasions for children sports trips. The bed quality depends on the room, have had good beds and have also had horrible beds as well. The pool is great only draw is that it closes at 10pm. The morning meal is the typical hot meal. Perfect for what we need each morning. Great location for meals at all times of the day

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your comments. We value your feedback and hope to be welcoming you back soon!

"Loved it AGAIN!"

5
10/07/2018

This is our second stay at this hotel in the past year. I wondered if our first excellent experience was just a fluke. Our only concern last visit was a family of children (or young elephants) above us. This trip we asked for a top floor room. Not only were we accommodated...we were upgraded AND given a welcome package. We were treated with warmth and respect by all hotel employees from checking in to checking out. We will absolutely be staying here again.

BWPRoseville, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for sharing your experience with us. We look forward to your return!

"BEST HOTEL EVER !!"

5
06/07/2018

There is absolutely NOTHING negative that I can say about this hotel! From the moment we checked in to the day we checked out our stay was absolutely wonderful. I have stayed in a few hotels now since regularly visiting the states from Australia and this hotel is by far the best I have stayed at in the USA. Our stay was a period of 4 nights. Room: We stayed in a 2king 2TV Suite with sofa bed (The room splits away so you can close the door and have a moment of silence away from the kids lol) and it was such a luxurious room to stay in. beds are super comfy, 2 bathrooms were lovely and the water pressure was GREAT! Breakfast gets 5 stars from us! Pool: Absolute bonus for the kids, Spa amazing and relaxing. To name a couple the staff members that helped make our stay great Julia - Thankyou for making our check in a breeze Kirsten - You were a pleasure deal with and nothing was too hard for you to help us. Carol - Thankyou for assisting me with an easy checkout and my next booking Lindsay- Thankyou for assisting me in getting the best rate as a loyal customer. Thankyou again guys. you are all wonderful and we cant wait to return.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you so much for your great review, we are glad you had such a nice stay and we look forward to seeing you next year when you come back!

"Hotel Not a "Plus""

2
27/06/2018

We checked in this hotel for two nights. The refrigerator had a leak and the bathroom faucet would not close. We later found bugs in the bathroom. Maintenance fixed the first two problems. On the second day we left the room at 10:15 a.m. and returned at 8:30 p.m. Our room was not touched! When I called, the front desk person said I could come down for new towels! When I asked her about the garbage, she said a maintenance person would come over. When I checked out, the manager refused to adjust my bill since it was booked through a third party. This has now been resolved and I received a 50% reduction on my second night's rate. This hotel is old and showing its age. I have stayed in other BW Plus hotels that have been far superior. The hotel should remove the "plus" or upgrade to this level.

BWPOrchid_Management, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dom S, Thank you for your review. I am sorry about the issues you had during your stay and I am glad we were able to work out the adjustment on your bill with the third party site you booked through.

"Good Location For Softball Tournament"

4
25/06/2018

We were in the area for a softball tournament and this hotel offered a suite with 2 king beds which was perfect for our family. This is a very interesting design with one part of the hotel having the older outdoor access to rooms and the other part having the indoor hall access. Where the old oak tree once stood there is a very nice outdoor patio but without the tree there is not a lot of shade. The pool is small but functional. For a hotel like this the breakfast was very good with multiple hot and cold choices. Hot waffles are always a choice of active softball players. The staff was very friendly and helpful when there were questions. While older it is quite functional and reasonably well kept.

"Very nice and basic"

4
19/06/2018

The price per night is a little high (around$100) for the property. It's old with an old motel type pool. Out door entrance to the rooms can get loud when the maids roll their cleaning carts early in the morning. The breakfast buffet is decent. Fake scrambled eggs, or cold boiled eggs, bacon and hash browns, waffle maker and fruit. Free newspapers and coffee all day in the lobby. I would recommend it as a really good 2 1/2 hotel.

"Disappointing"

2
13/06/2018

The rooms were small and musty smelling. The hotel is older. The staff is kind. They did not inform guests the pool was closed for painting, and stairs shut off due to painting. the hot tub was not working properly, and we didn't think they really cared much about their guests. We believed they should have been upfront with heir guests when checking in about the conditions. The breakfast was adequate. A lot of homeless in the trash dumpsters out back all day and night. Poor security. Our gas cap was opened, but locked so they didn't get any gas. Would not stay there again, nor recommend. Pet friendly, though, might be a reason to stay there.

Tony A, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Valued Guest, Good Afternoon and thank you so much for your comments and feedback. We would certainly like to apologize for any inconvenience that you may have experience on your recent stay. Moving forward, we are addressing the issues you have brought to our attention to ensure all of our guests have an excellent experience moving forward. We would certainly like to have the opportunity to discuss this further. If you could kindly provide us with a good contact number, and/ or please reach out to our Hotel Management Team that would be truly appreciated. Thank you again, and we look forward to hearing from you.

"Older but clean and well located."

5
12/06/2018

We stayed in Roseville while visiting Grass Valley / Nevada City and also relatives in Reno, prior to our next stop to the west. The location was great. We had an upgraded room in their executive building which was quite large and comfortable. Despite being close to the main highway, the room was quiet enough for a good night's sleep. The breakfast was great and we would stay here again.

Tony A, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your comments. We are so glad you enjoyed your experience with us. We look forward to your return!

"A good night spent here"

5
11/06/2018

A convenient, clean, nice place to spend a night. Though I did not swim, they have a nice pool and hot spa. The rooms provide the comforts of home. A comfortable bed, clean room, and far enough from freeway noise. Like many motels that boast a “hot” breakfast, this best western facility does a nice job. Oatmeal, scrambled eggs, sausage, and fresh fruit. A nice job best western. Much nicer than the average place, and I have stayed many places.

Tony A, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear valued guest, We pride ourselves in providing our guests with an outstanding breakfast. Thank you for your feedback!

"nice place"

5
04/06/2018

the staff will go out of their way to help you and make sure you have what you need. I strongly suggest this hotel for pet friendly and helpfully for handicapped. I stay here often and will always do so with the current staff.

Tony A, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
We are so glad that we are your home away from home! The team always looks forward to your return. We will be sharing this with the entire team. Thank you.

"One of my favorites"

5
03/06/2018

Love the breakfast they offer waffles with strawberries or blueberries unlike the oatmeal bar and all the different types of rooms they offer. They even have spas in a few of the rooms.I like late check out.

"nice place"

5
24/05/2018

miss that giant tree they had in the courtyard, but it's a good place. happy hour is nice too. why do I need a 200 character minimum? typing to take up space here, don't have that much to report on...

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you so much for your review, we miss the tree also. We lost it in a storm in January of 2017. We hope to see you again soon.

"Happy customer"

5
17/05/2018

I traveled with my teenage daughter and her two classmates to a competition in nearby Rocklin. I really liked that the double room we booked basically felt like two small rooms separated by the bathroom and it had 2 Tv,s. It was great to feel like we had a bit of privacy but still the same room. Very easy to get around from this location ,to the competition,mall,restaurants.The staff was very friendly.

"nice staff"

3
11/05/2018

The staff was very nice, and breakfasts were complimentary and a good value. There were no USB ports in the room and luckily the front desk staff leant me theirs for the evening, Thank goodness for that! OK the Lounge is really odd as its basically a converted room, and the one guy that must live there needs to NOT stand at the end of the bar facing the entry door in. Kind of makes it look like your entering his private bar. The bartender was nice, but this lounge is NOT welcoming or comfortable

"Good hotel"

3
09/05/2018

We stayed for 6 days in the hotel and the room size is good and the rooms are clean. The staff and reception is friendly and supportive. The hotel has an Swimmingpool and laundry facilities available. The hotel has decent parking space available. Lots of restaurants in the area.

"Very pleased"

4
07/05/2018

Very enjoyable stay. Rooms that are not suites on the small side but great if you are not plasnning a lot of time in the room. The pool area was very nice as well as the large deck to relax on. Breakfast was one of the best.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you so much for taking the time to review your stay with us. I am glad you enjoyed our complimentary breakfast buffet. If you are in the area again please come back and see us again.

"Good location, great breakfast"

5
06/05/2018

My wife and I were at this hotel for my wife's weekend soccer tournament. The hotel is located quite close to the fields. Given the included breakfast, we chose this hotel for the location and overall value. The breakfast exceeded expectations and the kitchen staff were efficient and cheerful. The hotel building is a bit dated and within the hallways it appeared somewhat tired. However, the room was reasonably updated and was quite comfortable. While there is no smoking allowed on the grounds, someone was smoking in the hallway adjacent to our room and at the pool. Other than that and the somewhat thin walls (you can hear people talking next door), we were very satisfied with the facility. The included hot breakfast and two drinks per room during happy hour help make this facility a good value. The location is very convenient to Hwy 80 and yet we did not hear any highway noise. We also found a great casual place to eat dinner only 5 minutes away by car (Brodericks). We would stay at this hotel again.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your excellent review. We are so glad to hear you got to enjoy our complimentary breakfast and drinks. We look forward to seeing you again in the future.

"Best staff ever"

5
28/04/2018

Rooms are clean and spacious. Amenities are amazing. But the staff makes this the best hotel I've been to. Lindsey and her staff are the best. Yolonda, Carol, Derek, Tommy & Jessika are not only great at their jobs, they are amazing people who care about guests. The maintaince,housekeeping and security staff are top notch as well. Highly recommend this establishment.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
gaskelly12, Thank you so much for your review. Come see us again soon! Lindsey

"Great Stay!"

5
23/04/2018

Our friends who live in the area recommended this hotel. They are getting married in June and some of their family members will be staying here. I have stayed at a few Best Westerns around the country, but the Best Western Plus Orchid Hotel & Suites was by far the BEST! We drove up from San Francisco. There was a ton of traffic! It took 3 hours. We arrived at the hotel around 1:30 and asked if we could have early check in. The front desk said the room was not available. We said no problem, can we enjoy the pool. They said absolutely and gave us some towels. 10 min later a Carolyn at the front desk flagged me down and said she had our room available. She was so kind. She signed us up for a Best Western Rewards membership and gave us a little goodie bag with waters and snacks to enjoy at the pool. We hung out at the pool for a few hours, then left to meet our friends. We didn't get to enjoy happy hour at the lounge, but our room was super comfy and the was breakfast and hot coffee waiting in the morning. We were impressed with the breakfast. Everything looked clean and fresh. This will definitely be our hotel of choice when we come to Roseville.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for the great review. I am glad we were able to get you checked in early and that you had such a nice stay with us. Come see us again soon!

"Good Stay !!!"

5
23/04/2018

I really enjoyed our stay. The breakfast was good and i enjoyed the Jacuzzi in our room. There is a lot of stores and shops nearby that was very helpful. The only thing that i didn't like was we couldn't get a early check in and we had to wait until check in time

"Overnight Business"

3
20/04/2018

Room was sufficient. Bed felt old. Room was clean. Stuffy, made me think they allowed smoking. Easily heard snoring in room next door. Avoid room near the hot tub. Sounded like they were right outside the door. Staff was great. Cocktail hour was great. Breakfast was pretty good. Easy and fast check-in. No hassle check-out.

"Was like a motel"

1
18/04/2018

The hotel was sketchy durning night and smelt like weed. There were people screaming all night and I didn't feel that safe. The rooms didn't seem that clean and the couch was very dirty. I would not recommend it at all for kids and families, or even if your by yourself.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for taking time to write your review. I am sorry for the issues you experienced during your stay. Please email me directly at [email protected] to let me know your reservation number or room number and dates you stayed so I can look into the issues you had.

"Dissatisfied"

1
16/04/2018

When you walked into the room it was cute, but had an odor. Then when we started to get settled we noticed that the couch was full of stains and the then we lifted the comforter and the sheets were stained also. Then the toilet was clogging after each flush. However, the most annoying thing was that the room was constantly losing hot water so we were taking cold showers our whole trip. We had a few family members staying throughout the hotel and they were also having the same issue, so it wouldn't have helped to change rooms. After the third time of calling the front desk about the water the hotel employee admitted that the pilot light goes out often. So if you want to spend $140 a night, do yourself a favor, go to a hotel that is clean and doesn't have water issues that you have to call the front desk over and over again throughout your trip.

"Very sufficient"

4
15/04/2018

For the age of the building, this was a very acceptable place to stay. It doesn't look great on the outside but the rooms were clean and decently sized. We had a room on the third level and while there are elevators, there are also outdoor stairs. It did take a fair amount of walking so people with mobility issues should know that the layout is fairly wide but with the elevators, it is all flat. The room had a microwave that worked well but was actually too small for a standard sized bag of microwave popcorn to inflate properly. There was a refrigerator hidden in the cabinet below the TV, decent selection of channels on, and the heat and AC unit worked fine. There is a pool onsite and a gift shop that sells quick foods (pot noodle and burritos, chips) and sodas (and had ginger ale, which is one of the only things I know that helps an upset stomach or travel queasiness). The shop is open 24 hours. The staff was friendly and helpful. They serve continental breakfasts from 6-10 on weekends and from 6-9 am on weekdays. The offerings when we were there included sausage, scrambled eggs, coffee, four juices, bready things like toast, pastries and waffles you make yourself. There were hashbrowns and yogurt (only in two flavors, though; strawberry or strawberry banana). Coffee is also available in the lobby at all hours so if you're checking out (11am like most places) before the breakfast room is open, there is still coffee to be had. The only real problems we had was that the plug by the coffee maker did not work. Even resetting the CGFI switch, it didn't power so the coffee maker wouldn't work. The only other outlets in our room were on the floor in the sleeping area and one under the table was very very loose. I know because we actually bought a nightlight and tried to put it there: because the room curtains are blackout curtains, the room became pitch black at night (good thing but.) However for bathroom runs, that meant you couldn't see a thing so we generally leave the bathroom light on in a hotel and close the door nearly shut so it only provides the smallest bit of illumination. We couldn't' do that here because the bathroom is separated from the main room by a sliding pocket door. Anyone who's lived with these knows that they are seriously noisy and wake up anyone else in the room every time you move it. Sadly, the outlet under the desk was too loose to put the nightlight in—it just fell out so we ended up using the stupid pocket door anyway. The beds were good, not too soft or too hard and not saggy. Pillows were a little thicker than we prefer and seemed like all four you got were the exact same. They were filled with cubes of foam so not terrible but quite high. Everything smelled and looked clean. The remote control for the TV came in a bag marked “Fresh Remote” which is lovely if that's true. It looked new so it probably was. We had no immediate neighbors on the first night and it was quiet enough once the kids were done in the pool. The second night we did have neighbors who were up until around 2 am they were audible but distantly, not right in the room audible like some hotels. Overall, I would recommend this place to people staying in the Roseville area. Just across the freeway there is a shopping area with a drug store and a Trader Joe's grocery among other things. Right next door is a rather dodgy-looking mini mart. It's right off the freeway entrances so very easy to get to and from.

"The Best Best Western"

5
14/04/2018

I stay here frequently and love this place. The staff and hotel are great. Tommy, Kristen, Jessica, Carol, Patel, Derek and Yolanda check us in and out and are always very polite and professional. Lindsey pops out from the office on occasion to welcome us to the hotel. What a great staff. Always fast, easy in and out. Ladine and her crew, Sandy, Leahna, Robin and Lisa have the breakfast area clean and stocked. They are always very friendly and upbeat. Carmen has the lounge jumping-great music and friendly, professional service. Grace keeps the hotel staff on their toes and Yenny always has a smile and is always busy! Paul keeps the hotel secure and quiet. Hector, Javier and Marco drive us to and from the rail yard and are always professional and friendly! Great rooms and the location is perfect!

"Some Minor Issues With Room and Services"

3
10/04/2018

-Internet was running slow which wasn't enough for streaming. -Seemed like the lobby got more TV channels than the room did. Slow to change channels on TV while in room. -Jetted tub not working and could not be fixed. To be fair, didn't find out about the tub not working until day of checkout. Had I tried out the tub immediately upon check in, probably could have gotten switched to another room.

"Great value, convenient location!"

5
09/04/2018

This will be our first choice from now on when we visit family in the area! We were in rooms with 2 Queen beds separated by the bathroom. Great design allowing for some degree of privacy. We had grandchildren in one side with their own tv. So much more comfortable with more space than you typically have with 2 queen beds. Breakfast was delicious with many choices sure to please everyone. Pool and Jacuzzi area is in a courtyard setting with an additional very large deck and seating area in another courtyard. Convenient to I-80 and area attractions. Excellent value for the price!

"almost a five, strange bathroom arangement"

4
06/04/2018

very friendly and knowledgeable staff, nice pool, above average breakfast, but bathroom was weird, no privacy for toilet, nit picking, but will stay here again, rates very fair for AAA, greeted as club member immediately, a model for others

"Not a good night of sleep!"

3
03/04/2018

The rooms are nice although dated. Comfortable bed. Problem was very noisy air conditioner. Had to turn it OFF. Also very noisy exhaust fan in bathroom that goes on with the light (so you can't avoid it). Location and facility are good and parking is great. Hot breakfast was excellent. WIFI was very good throughout the facility.

"Wonderful hotel!"

5
31/03/2018

This hotel is exceptional. The rooms are clean and comfortable. Breakfast had a great selection. The evening reception is a great bonus. The employees were kind and helpful. If we return to Roseville we will definitely stay here again.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Marliene S, Thank you so much for your great review. We are so happy you had such a a nice stay with us and we look forward to seeing you again in the future.

"Overnight Stay"

4
27/03/2018

Very clean, great breakfast and friendly staff. Check in/out was easy. Had a lack of parking when we were there since hotel was full and they had a lot of commercial vehicles. Good value for the area. We would stay there again if passing through.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
tlnaumann, Thank you for your review. We hope to see you again in the future.

"This hotel is the best"

5
20/03/2018

We love this hotel. The rooms are comfortable and the staff is great. We will be staying at this hotel often to visit our son, daughter in law and first grandchild. The location is fantastic with everything we need close by.

"Hospital stay for family"

3
16/03/2018

My wife and I had to stay overnight because of operation for family member which was early next morning. Hotel staff was very helpful and considerate. Rooms were clean and serviceable. Location next to freeway easy access.

"Nice hotel, great for the price"

4
12/03/2018

Just a couple little easy things needed some attention... bath tub drained extremely slow. Coffee pot was not useable due to past persons use, asked for a replacement and never recieved it. Shirt was left in the dresser from past person that stayed in the room. Dresser drawers would not stay shut at all.

"Friendly"

5
29/01/2018

The staff there is extremely friendly and we enjoyed the view of the pool area that we had. Our rooms were clean and everything was up to standards. The beds could've been a little softer, but for the most part they were great from compared to some of the other hotels we've been ou The staff there is extremely friendly and we enjoyed the view of the pool area that we had. Our rooms were clean and everything was up to standards. The beds could've been a little softer, but for the most part they were great from compared to some of the other hotels we've been. We would recommend staying there breakfast was really good as well .

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you so much for your review. We are so happy to hear that you had such a nice stay with us. We hope you come back to see us again in the future.

"Not A 3 Star Hotel"

1
16/01/2018

I stayed at this “hotel” twice in one week. 1/11/18 & 1/14/18. I used a bidding site, filtering to a 3 star hotel in the Roseville/Rocklin area. First let me say this is NOT a 3 Star hotel, at least not the part of the motel my room was located. There is one small building, right on the freeway, that would classify, in my opinion, as a hotel. It has closed halls and appears recently updated. The part of the motel that I was put in has open hallways and is small and old. Transients were loitering in the back parking lot and there appeared to be residents living in some of the older rooms. While they have put updated furnishings in the rooms, it is just lipstick on a pig. My first stay was ok. When a suitcase is rolled along the open halls, it sounds like a jet engine which makes for a noisy stay. The room was very small with new furnishings that were too large for the space, making getting around difficult. The staff on this visit were accommodating and friendly. My second stay the room was larger and appeared more recently updated. It was located just outside the indoor halls, but still outside. Quieter, but I believe that was because of our location, most rooms outside will be noisy. Both rooms had showers that didn't drain, which is gross, but rooms looked clean. The staff on my second visit was rude and not accommodating at all. Despite having numerous open double rooms, he refused to change us to one, because our reservation was made through a 3rd party site. I was traveling with my adult son and needed two beds. No manager was made available to speak with. My first visit, I requested a double room and the change was made with a friendly response and no issues. On the second visit, I had to call the 3rd party site to have this change made and it cost me an additional $5 made payable to the hotel, however this was not offered to me upon my request for a double room (I would have happily paid it and not felt the customer service was poor). I travel bi-monthly to monthly to this area and use bidding sites almost exclusively to book my hotels, however if this is what they classify as comparable to a Hilton Garden, Courtyard or Hyatt Place, they are mistaken. Additionally, I have not come across this sort of poor service at any of the other hotel chains in this area. The Comfort Inn in Rocklin is also a older facility that was recently updated, however is much nicer than Orchid Suites, but it classified as 2 1/2 stars on some booking sites.... go figure. This hotel may have received a higher rating from me despite not being representative of a 3 Star hotel, however the poor service from Derek was unacceptable. If you read reviews, look at the manager response on some sites. Her argumentative tone with guest reviews shows an unapologetic approach to her style of customer service and I will bet this facility will drop in satisfaction and stars over the coming year. I will never stay here again.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Theresa R, Thank you for taking time to review your stay. I am sorry to hear that you did not enjoy your stay with us. I will talk to the front desk agent that checked you in about the issues you expressed. If you do decide to return in the future reach out to me directly and I can upgrade you to a larger room in the interior portion of the hotel.

"Yes id recommend it. "

4
10/01/2018

Most recent stay there I had a double suite. Bathroom fan spun, but never moved any air, so stayed humid, couple other issues, BUT. I've stayed there in the past and had amazing rooms! They have a good breakfast, a free shuttle to Thunder Valley, a reception area with drinks and snacks (for adults). If your coming to the area to visit Sunsplash, they've had discount tickets in the past, and are only a couple blocks from there. They have onsite security in the parking lot, a nice hot tub and pool. Like the title says, would definitely recommend this place. Can't be beat for the price.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
James C, Thank you for your review. We are glad you had a nice stay with us and we will have SunSplash tickets again this year as soon as the park opens.

"Good stay and fantastic breakfast"

4
10/01/2018

Clean rooms and fantastic hot breakfast with eggs, sausage, bacon, waffles, cereals, juices, biscuits, gravy, etc. Fast check-in and check-out. Oddly placed bar/lounge area but not inconvenient. Would definitely stay again.

"Dirty carpet is lowering my rating"

2
06/01/2018

The obvious large sticky area between the beds spoiled the overall experience. After stepping on it a few times I resorted to placing a wash cloth on the spot. A door to the toilet and shower area would have made the sink accessible while another person was taking care of personal business. The beds were comfortable and the flat screen Television had a large screen.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
SJD21704, Thank you for your review. We apologize for the spot on the carpet, we are in the process of replacing carpets in many of our rooms and we do have the carpets shampooed regularly. We will be sure to have this done right away. We do offer several room types and most of them do have a separate vanity area. If you come back in the future ask the front desk about some of our other room types and we can show you some. Thank you again for taking the time to write your review.

"great hotel"

5
27/12/2017

great customer service at check in and check out was great. love this hotel will be back. room was clean and breakfast was good .it was a very nice stay like I said I will be back again.thank- you best western orchid hotel ....

"Excellent"

5
24/12/2017

This hotel is one of the best Western Hotels that I highly recommend to the travelers. Roseville is a very nice and cozy town. Close to Old Sacramento and shopping. This hotel is very clean and quiet. Excellent overall.

"Great Hotel"

5
19/12/2017

We have stayed here once before. Although it is an older style hotel with walkways by all rooms. There didn't seem to be a noise problem at all. The room was comfortable. We had one with a sleeper sofa and like most sleeper sofas it was not great but doable. The beds were comfortable. The staff were very friendly and helpful. My daughter said the breakfast had a lot of good choices. I did not check it out but trust her opinion. I will stay here again if I am in the area.

"Guest"

5
15/12/2017

I have recently spent time at several Best Western operations in Florida While staff was pleasant at all locations, none seem to show the kind of excellence that you will always experience at the Best Western on Sunrise in Roseville, CA. The manager Lindsey demands the best efforts of all staff. The housekeeping staff seems to take pride in the great job that they do every day of the year. They also serve the best breakfast I have seen so far. The grounds are well kept and all staff seem to want to help with the needs of the guests. Keep up the good work Sunrise, Roseville!!

"Graet stay"

5
12/12/2017

Clean , nice everything worked well. Up dated furnishings. One of the best I stayed at this year. I am not one to take the time to post about matters but my stay here was totally so good I just feel they need to be acknowledged

"Hotel Needs Work"

3
11/12/2017

This Best Western Plus was not a plus. The front door lock was broken, the room smelled of Pot smoke. The breakfast was rubbery eggs and not fully cooked potatoes. The coffee was good however. I will avoid this motel in the future.

"Nice place"

4
11/12/2017

Good value at this price point. Easy reservations, easy check in, easy check out. I really liked the cookies at check in, makes it more memorable. They also had a very nice breakfast selection, better than most other best westerns!

"Very nice"

5
10/12/2017

My stay in this hotel was very comfortable, me and my family really enjoyed our stay here. And definitely will go back again and without hesitate will recommend to everyone. Rooms are nice, clean and cozy,. Overall is good!

"Great Place to stay while in Roseville"

5
07/12/2017

This hotel is our "go to" when visiting friends/relatives in Roseville. We are never disappointed by the service or quality of the premises. The staff is very friendly & helpful. The breakfast is scrumptious and lots of variety. The rooms are clean and well stocked. My only concern is the outer "security" doors from the parking lot -- when someone puts a rock or something in the door to keep it from closing properly, there is no alert that goes to the front desk, thereby rendering the "security" null & void.

"Shame"

2
28/11/2017

Room was nice. Overall feel of hotel it was that it is used for GR families to stay at. Kids running all over the place, no way I could even grab anything small for breakfast, people drinking beer by the pool and Jacuzzi (in November) until late at night. I won't be back. Room was nice but I didn't like it at all, dirty around elevators.

BWPOrchid_Management, Assistant General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your feedback. I am sorry to hear that your stay was not enjoyable and that breakfast was so busy. We do have a lot of sports teams that stay with us, many of them are children's teams. The pool and hot tub area stay open for our guest's until 10 pm, after that it is monitored by the night guard and front desk. If you ever stay with us again please reach out to me first so I can upgrade you to the executive wing of the hotel which is typically a quieter area. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Never Again"

3
27/11/2017

Will never stay here again. Poor front desk staff, terrible room noise. While location and access to I - 80 was convenient, the overall experience took away from the celebration with family we had made the trip for.

BWPOrchid_Management, Assistant General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your feedback. I am sorry to hear that your stay was not enjoyable. If you decide to give us another chance please reach out to me first so I can upgrade you to the executive wing of the hotel which is a quieter area of the property. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Pleasant Surprise"

5
26/11/2017

What a great place!! I booked the hotel mainly for location and price, but it turned out to be a much better value than I expected. The staff was VERY friendly, courteous and helpful with any questions about where we were going, etc. The room was great. The breakfast was outstanding!! And the staff for the breakfast were very nice! We will stay here again.

BWPOrchid_Management, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you so much for your great review. We are so pleased to hear that you had such a nice stay with us. We look forward to seeing you again soon.

"Great value in the Sacramento area"

4
20/11/2017

A very good value hotel, which is located close to Sacramento,but not downtown. Very easy access both to and from I-5. Hotel provides good room, good breakfast, and is within easy walking distance of some very good restaurants for dinner.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Don, Thank you for taking the time to write such a great review. We are pleased you found the hotel to be a great value. Glad you found the rooms to be nice and breakfast good. We are located in a great area surrounded by shops and restaurants and near the freeway. We hope you tell all your friends about us, and please come back soon! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Not as good as I was expecting"

3
19/11/2017

The biggest problem was the very first night we awoke to a drunk man yelling obscenities outside our door at 1am. This really scared me because we have two small children and we felt very vulnerable being a good distance from the office. It took about an hour for the yelling to stop and we heard other people come out of their rooms but it just made us feel like we were not in a safe hotel and reminded us of staying at a Motel 6 that also had low income housing (that happened another time). When I complained to reception in the morning, they didn't seem alarmed by this and told me there was 24 hour security but I still didn't feel super safe. We were expecting an indoor hotel and didn't realize our room would open up into an outdoor courtyard where sounds echoed. I got the room off of Priceline where it was advertised as 3.5 stars and overall the hotel just didn't meet my expectations. The breakfast food was good though and the room itself was decent size. But the door didn't close tightly and the exit doors were often propped open so it seemed like anyone could have entered the hotel grounds.

"Business Customer"

5
16/11/2017

We use this particular Best Western for our personal business travel and we use for our employees when needed. They are always very friendly and service is great! The staff always makes us feel welcome. We have never been disappointed.

"Quite a Good Hotel"

4
15/11/2017

We drove to the hotel via Jack Tone Road and Clay Station Road. The route was beautiful until we reached Sunrise Boulevard and went through about 10 miles of traffic jams and signals in the outskirts of Sacramento. The hotel itself, although near the freeway, was not in an excellent position. The hotel was quite well maintained, but it simply was not a welcoming building. Like all Best Westerns, the food/drink breakfast was very good. There were several choices of food, and it was good quality. If you are in Roseville, go to this hotel. Otherwise, the Best Western Golden Key is better.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Janet, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay with us. Glad you found the hotel to be well maintained, and breakfast and cocktail reception a hit. Sacramento does have it's fair share of traffic, but we hope that won't keep you from coming to visit us again. James Fitzgerald Assistant General Manager

"SO CLEAN!"

5
14/11/2017

We spent a night at Orchid Hotel & Suites while passing through town. I was so very impressed with the comfort and cleanliness of our room. It is rare that I don't find something lacking in the housekeeping department but this was an exception...I even ran my finger over the window sill and it came up clean. We took advantage of their free breakfast...the best free one we have ever had at a hotel. There was a child stomping in the room above us, so I will definitely book a top floor room when we stay there again.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear WriteBrained, We our pleased you found the hotel comfortable and clean. I'm going to print this review and post it in our housekeeping department so they can see that their hard work doesn't go unnoticed. Glad you were able to enjoy and breakfast spread, we try to go all out for our guest so they feel right at home. Again thanks for the great review and see you next time. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Travel with Dog"

5
13/11/2017

Came to Sacramento for a Dog Nose Work Trial. We travel with a Dalmatian always and often. This was a wonderful stay. Plenty of room and places to walk dog. Many good places to eat near by. Free Breakfast was the best we have ever had. Only draw back... my "apple" computer had a bad time loading. My husbands PC did not. Will be back.

"Hotel stay"

2
12/11/2017

Rooms need to be cleaned correctly and not superficial cleaning. One room was asked for changes in sheets, other room requested quite room not in front of pool area. both rooms had musty odor to them, beds can be better and better pillows.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Nancy, Thank you for taking the time to review our hotel. I am sorry to hear your stay was not that enjoyable. I will follow up with the housekeeping staff regarding the issues you have brought to my attention. Please feel free to reach out to me directly the next time you are in the area for an upgraded room at a discounted rate. Hope to hear from you! James Fitzgerald Assistant General Manager [email protected]

"Reasonable"

3
08/11/2017

A boring beginning....but that is what this hotel is. Shower ran hot and cold when someone in adjoining rooms......did what? Flush? Turn faucet on? It was a surprise both hot and cold. Rooms are very small. If someone is standing in front of the closet, you can't get into the restroom. However, it was clean and served its purpose for a one night business trip. Sheets and pillow cases were stained and bed a bit lumpy. This isn't where you want to stay while you vacation in Sacramento. One night is enough. But would serve that purpose.

"Value"

5
06/11/2017

I stay here often.The rooms are always clean,the location is Great.The staff is Awesome.Great places in walking distance to eat at.Mandangos is where I like to go to get a Great Happy Hour Drink and Eats. I always take pizza home for my wife,it's Great!!Try out the Orchid.They even have jacuzzi rooms.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Todd, Thank you for taking the time to review our hotel. We are pleased to know your stay was enjoyable. Glad you found the staff to be awesome and the rooms cleaned. Yes the happy hour, is a big hit for most of our guest. Again thanks for the review, and hope to see you again! James Fitzgerald Assistant General Manager

"repeated stays"

4
06/11/2017

We stay at this location 4-5 times a year as it convenient when we visit our family. Some of the handicapped accessible rooms are very far from the breakfast room. The entry from the street is somewhat confusing because of the signage for a car rental agency that uses the same entrance.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Russell, Thank you for your review, and thank you for being a repeat guest with us. We do have one handicapped room that is closer to the front desk and breakfast area, so when you book next time just request it and we will do our best to get in in. James Fitzgerald Assistant General Manager

"Very satisfied."

4
05/11/2017

We were in town for a Luke Bryan concert. Our friends also stayed at the hotel upon our recommendation. They were pleasantly surprised by how nice the place was and with three kids in tow they were grateful for the complimentary breakfast.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear David, Thank you for taking the time to review our hotel on TripAdvisor. We our pleased and your friends enjoyed your stay with us. Our breakfast is a big hit with most of our guest due to the large variety of hot and cold items. We hope to see you again in the future. James Fiztgerald Assistant General Manager

"Great and quiet place to stay"

5
30/10/2017

This property has rooms with two queen sized beds with a wall between them and each have flat screen t.v.s It's great, we can watch a movie while the other person can read or go to sleep. The restaurants around this area are all great. It's close to highway 80 and great shopping too.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
katie1388, Thank you so much for your review. I am glad to hear that liked our two queen semi-private suite. We have several different room types to accommodate the needs of all of our guests. We hope to see you again next time you are in the area.

"Everything in one place"

5
29/10/2017

From the friendly, well organized staff and chocolate chip cookies and goodie bag we received at check-in, to the free drink coupons and nachos in the evening and the super deluxe breakfast included the next morning, this place had us covered. The room was very clean, they have a nice exercise room open 24 hours, pool and hot tub, and a deck area complete with Bar-B-Qs. Great location and well lit parking. We will be back!

"Soccer Event stay"

3
29/10/2017

We stayed at this hotel while attending a soccer tournament. It was an older hotel with very small rooms. However, everything was very clean and room rates were very reasonable for value received. The front desk staff were helpful and friendly. I would stay here again.

"Best Wester Orchid Hotel"

5
26/10/2017

This is a Best Western Plus Hotel. The staff was very friendly, the facility is very clean and the beds are very comfortable. The serve a full breakfast with many things to choose from. There is always coffee and Cold ice water in the lobby plus fresh baked cookies. Easy access to freeways and shopping and restaurants close by. Do not however, rely on their Shuttle Service. We were left stranded.

"Friendly staff, convenient location"

4
24/10/2017

Staff were courteous and super friendly, Rooms are a little dated. The bar is a rather sad space in need of refurbishment but adequate. For us the location was perfect. The pool was clean and well maintained and the breakfast area sufficient for purpose.

"Great staff"

5
20/10/2017

Seen reviews of others complaining about out dated rooms. The beds are comfy and clean. The guest staff Yolanda and carol are top notch. They make sure everything is perfect. I skip the lobby coffee first thing cause once Sandy shows up she makes sure the coffee is hot and strong. I'm an earlier bird riser. And that first pot of coffee from sandy is always worth the wait. Overall a great place to stay whether for business or for staying in town for family. Just wish they had bacon during the week

"Nice Hotel"

4
19/10/2017

This was our first visit to Roseville and loved it. Checked out the Race Track for the Nascar K/N series great facility.Was very impressed with this hotel. Check in was quick and friendly, walking distance to shopping, restaurants, and a sports bar. A great breakfast, would stay here again

"Home Away from Home"

5
18/10/2017

I am in Sacramento for business quarterly plus for at least two weeks every trip. The overall performance of this facility has caused me to utilize it for any company employees traveling to our headquarters here. Every one of them has expressed the same satisfaction that I have.

"Did not expect much fro BW but was surprised"

4
15/10/2017

Came here for a family reunion and did not have high expectations but the hotel was pretty nice for an older hotel and the staff was great. Very friendly staff and they went above and beyond for everyone in our group. Good job BW.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you so much for your review. I'm glad to hear that we were able to take good care of your group and I hope you had a great time at your family reunion.

"BEST HOTEL"

5
14/10/2017

I stay at many hotels and the staff at this hotel is the BEST. They will go out of their way to help you. I have NEVER stayed at a better hotel in all my years of traveling both for work and pleasure.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your review Ann. We are always glad to have you stay with us, see you soon.

"Visit"

4
13/10/2017

Hotel is older property, but very well maintained, room very clean and comfortable, great TV all though guide was wrong, internet worked well, breakfast was very good with nice selection, I would recommend this hotel. It's also easy off and on to freeway.

"Definitely a Minus not a Plus"

2
09/10/2017

After having stayed at several excellent modern BW Plus hotels, this was a real let-down. It looked old and run-down in places. The room was extremely gloomy and noisy from the adjacent pool. The breakfast had quite a wide range of items, but even at the start of opening time many of the hot items were tepid and every time I tried the coffee in the lobby it was cold. All of this was only partly mitigated by a relatively low price for the room.

"Excellent Hotel"

5
08/10/2017

From the time we walked in we truly enjoyed this hotel. Our status of Diamond members was honored and we were given an upgrade. To our surprise, the upgrade was not just a nice room but a suite with separate living area to relax in. The suite was perfect. The bed was comfortable and the vanity area, not like a lot of hotels, was large enough for his and her toiletries. The breakfast area was very large and was kept very clean. There was both 2 waffle machines and 2 pancake machines plus plenty of scrambled eggs - yum yum ! The other breakfast items were well stocked. The staff was very helpful and attentive to our needs. The hotel also gave us a coupon for two free glasses of wine or beer in their lounge. The lounge was a nice place to enjoy a drink, have some orderves and watch a ball game. All in all, this hotel was an excellent place to relax after a hectic day on the 1-80 interstate. We will definitely stop there again should the occasion arise.

"Pretty nice for money"

4
07/10/2017

Stayed two nights here. Staff was friendly (especially in the lounge getting our free drinks). Breakfast was pretty typical, except that everything was well-stacked, and staff stayed on top of that well. The oak tree was gone, alas, but the deck was quite nice anyway. Since my wife and I sleep very different hours, having the sink outside the bathroom was a bit of a drawback. Our room was in the newer wing with an interior corridor and the stairwell and elevator can be stifling hot. Overall, though, I would no hesitation to stay here again.

"Best Western Plus Orchid Hotel - Nice Hotel"

5
04/10/2017

Nice clean hotel. Right off I-80, nice safe part of town, close to shopping and stores. plenty of parking, well lit parking lot. Great Staff. Pet Friendly, they even accommodated me when they were "officially" out of pet rooms, didn't leave me hanging, really appreciated that.

"Great Stay"

4
02/10/2017

This was an awesome hotel and staff. We would recommend coming back to this hotel again. The breakfast was amazing. Showers were nice and the water pressure was prefect. Thanks for an enjoyable weekend!

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for taking the time to review our hotel on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"very pleased"

4
02/10/2017

Over all very pleased. The only issue we had was that the iron has stopped working and soon we were delevered a working iron. The breakfast was good, good selection. We stayed in a corner room on the bottom floor so unfortunately we heard lots of noise: from people walking on the floor above us, people laughing/talking/souds of roling luggage.

"Best Western Fabulous"

5
22/09/2017

The staff here were wonderful. Carol was outstanding as far as customer service goes. I travel for work all the time and have never had such a great experience. I would come back in a heartbeat. Thank you for a wonderful stay!

"Room need to be updated"

3
21/09/2017

The carpet was so dirty that after a shower the bottom of my feet were black from walking around the room. We were only here because of proximity to the hospital and only used the room to sleep in shifts otherwise we would have tried to find a different hotel.

"Older hotel but located close to Kaiser"

4
12/09/2017

Dropped in at the last minute and the night employee found us a room and gave us a great rate. Its an older building but all was good and there is an IHOP close for breakfast. They do provide a breakfast service but we had to be out early.

"Service makes this my Roseville go-to stay"

3
08/09/2017

Carol and Yolanda. That's sums up my review. Over the past 4 years I've been coming thru Sacramento and most places are exchangable. What sets this place apart is the service of the front desk, efficient and professional. For example, my wife and I arrived in town unexpectedly with a late night flight and needed a room to rest from the daytime heat.. Carol and Yolanda hustled to get a room cleaned early so we could get some badly needed sleep in on our grueling trip. It's service like this that sets places apart. btw: some rooms are old and need updating.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Thank you for your feedback! I will be sure to pass this review on to Carol and Yolanda. We are pleased you found the service at the hotel to be efficient and professional. We work hard here at the hotel to ensure all of our guest feel right at home. Again thanks for the review and see you next time! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Best Western Plus - Great Value"

5
05/09/2017

This is great place to stay if you are planning on visiting lake Folsom area/American River. Included breakfast is awesome. Rooms are nice and well maintained. Staff is very couteous and professional.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Suhas M. Thank you for taking the time to review our hotel on TripAdvisor. We our pleased you enjoyed your stay with us. Glad you found the hotel in a great area and close to near by attractions. We do great breakfast here so glad you go to enjoy it. Thanks for the review and see you next time! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Amazing staff"

5
04/09/2017

Although the hotel is quite a few years old, it has been regularly remodeled and maintained. Lots of room with new linens and a comfortable bed. The shower is more than you usually expect from a hotel. Breakfast includes hot items, waffles, scrambled eggs and sausage in addition to all the usual pastries, fruit and beverages. The breakfast ladies do a good job of restocking and keeping the serving area as well as the tables. All of the above makes for a good choice for a hotel stay. However, those items are eclipsed by the staff, in particular, Carol at the front desk. She was on her way out the door headed home when she saw me arrive. Recognizing me as a previous guest, she greeted me, turned around, led me inside and checked me in herself. I remain astounded; I have never had anything like that happen to me before at any hotel.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Tom D, Thank you so much for the awesome review! We are so glad to hear you had such a nice stay. We have many return guests and always try to make them feel at home when they stay with us. I have shared your review with Carol and the other staff and we look forward to seeing you again in the future.

"Definitely a name to stand by"

5
01/09/2017

I greatly enjoyed my visit. The entire staff was very courteous and professional. Made sure that I had everything I needed. Definitely will be returning. Thanks guys until next time. Carol, Yolanda and James your the best!!!!

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Melanie, Thanks for the review. Glad you found the entire staff to be courteous and professional. We will look forward to your return! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Great hotel I would come back for sure."

5
29/08/2017

We enjoyed our stay very much. I love the way the rooms was set up with the bathroom between the two room. Very convenient location, close to lots of restaurants and activities. Very nice staff and an amazing shower head in the shower. I will be back if I need to be Roseville anytime

"Broken items - Did not receive refund promised"

1
29/08/2017

This hotel was generally not very clean. Remotes for both TVs did not work. They could not fix. No toilet paper, no Kleenex... walked the grounds with my pet... very dirty. Staff promised that they would refund me one nights fee... instead, they refunded me the dog fee and $20... was concerned about the quality of people staying at this hotel. Looked like they could rob you.. I didn't feel good about the place at all. Will not stay there again. Right next to the freeway

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Patrica, Thank you for your feedback! I am very sorry to hear your stay was not enjoyable. I will speak with the housekeeping staff regarding the issues you have brought to my attention. Again thanks for your feedback! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Great Place"

5
29/08/2017

They made our visit very enjoyable! We came to visit family and we were very surprised at the quality and comfort we received. I would highly recommend this Best Western if you are staying in Nor-cal.

"Wedding Night"

5
28/08/2017

My Husband & I chose Orchid for the night of our wedding because of it's convenient location and the rooms looked great online. When we arrived Tommy was working the front desk and he was so sweet and very hospitable! As soon as we walked up to the counter he greeted us with a huge smile and a "Congratulations" before anything because we were still in our wedding attire. He definitely helped make a pleasant experience. Our room was located towards the back of the hotel. It was way roomier than we expected! It was the perfect choice for our wedding night!

"Excellent stay"

4
24/08/2017

I loved that they turned the air conditioner on for me and a light on. I slept SO GREAT. Black out curtains and a comfy bed lead to me never trying the breakfast. I wanted to but I slept in every morning. Jacuzzi tub was great. Lots and lots of hot hot water.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear, Judie Thank you for your feedback. We are pleased you enjoyed your stay with us. Glad you found the Jacuzzi suite to be nice. Next time be sure to check out our breakfast it is one you don't want to miss. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Well Located & Priced"

4
23/08/2017

Nice pool to cool off in. Standard hotel/motel breakfast. Good that they offer yogurt cups. Comfortable bed. Carpet a bit dirty. Staff was helpful & courteous. Best price for the area. Easy access to freeway & not noisy.

"Roseville Best Western Review"

5
23/08/2017

Excellent experience. I have stayed at this hotel many times over the last five years. Rooms are quiet,clean and very comfortable. Complimentary breakfast is excellent. Location is close to many restaurants and easy access to I-80. I highly recommend this facility.

"Best Western in Roseville"

3
22/08/2017

Excellent breakfast! The hotel is older and a little run down. The staff was great. They offer happy hour which was a big plus, When we stayed the hotel was totally booked and very noisy. The price was good and it had a nice pool.

"Decent place to stay, would recommend"

4
20/08/2017

Conveniently located near lots of shopping. Front desk staff were very pleasant. Pool, outdoor seating were nice. The hot breakfast was better then I expected. Probably the best part about the place. Two free drinks from the bar when I arrived was a nice surprise.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Mindy, Thank you for taking the time to review our hotel on TripAdvisor regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9167842222. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Great Breakfast and kind staff"

5
17/08/2017

This Best Western serves a really nice, breakfast. They had ham steaks, never seen that at a hotel breakfast! Great staff that was very helpful and went above and beyond during our 6-night stay. Ladine in the breakfast crew was busy cooking up hash browns and still managed to greet us and joke with our group. She was genuinely interested in our stay and asked us (even our kids) several l times if she could do anything for us. KINDNESS MATTERS

"Excellent"

5
11/08/2017

The best western was a great bang for your buck.. Staff extremely helpful and friendly.. Made my stay comfortable. The room was very affordable.. The wifi was great and the breakfast was good.. Everything I needed under one roof. Very close to the maidu softball fields.

"Excellent hotel"

5
11/08/2017

I spent 3 nights at this property while doing business in the Roseville/Sacramento area. The property is lovely, staff is great, beds are comfortable, location is convenient. Absolutely no complaints, I'll stay there again.

"Out of Date"

2
05/08/2017

This hotel presents a false front and pictures in the advertisements. The lobby is very nice. Past the lobby is a old tired hotel desperately in need of updating. The buildings are old, the rooms are barely passable. The parking lots are surrounded by large overgrown trees which induce poor lighting and security issues. There was a old motor home on site which had someone living in it and that created a security problem. There were people sleeping in cars overnight. The property is in need of a security review.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Diana Del Secco, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are an older property and we are always working on improvements. Right now we are in the process of getting new awnings for the buildings as well as new carpet for our guest rooms. As for the someone living in the parking lot, we did have an RV in the parking lot for a couple days, they were guests staying at the hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Basic hotel"

2
04/08/2017

We've stayed in many nice Best Western hotels worldwide, and this was by far the biggest disappointment. The front desk staff were very pleasant, but that's where the quality ended. The room had a strange odor, almost like carpet freshener to cover-up a lingering offensive smell. The pillows smelled like body odor (bingo!). The room was spacious, but the decor needed serious updating, especially the bathroom. The hotel offers a happy hour in the "bar," but we walked in, lasted three seconds, and then headed to a nearby restaurant bar. Breakfast was included in the rate, but noting special. One night was enough for us. Sorry, Best Western...this wasn't a good experience for us.

Lindsey r, Assistant General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are working on updating our property, we are in the process of getting new carpet, awnings and signage. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"dirty room"

2
01/08/2017

Three night stay. The beds needed clean sheets. We were given sheets to make our own beds up. We received no service the next day. Returned to our rooms late in the evening and asked for towels and sheets. They were brought to us and we again madeour own beds, Unacceptable!!!

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western Hotel in Roseville Ca"

5
29/07/2017

My stay was very good, the person at the front desk was very helpful. Telling me about dinner place to eat. I pick this place because I had apt the next morning very early and did not want to drive in the traffic. So I was there the night before. You also get breakfast in the morning.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Lisa M, Thank you for your review. I am happy to hear that the front desk was able to help you out with local restaurant information. There are several great options in the area. We hope to see you again in the future.

"Wonderful staff and great room"

4
28/07/2017

The staff was incredible through my entire visit. Carol at the front desk was extremely professional and accommodating - but everyone was helpful. The rooms in the back portion/tower of the hotel are up-to-date, fresh and clean, and very quiet. It was a good location and reasonably priced.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
dejanek, Thank you for your review. I'm glad to hear that you had a nice stay with us and that Carol was helpful to you. I will be sure to share your review with her. If your back in the area in the future come see us again.

"Look Elsewhere"

1
22/07/2017

Bugs in the bathroom and a small, dark, noisy bedroom .....this can't be a Best Western "Plus" hotel. We reserved a suite with two beds. Our room had two bedrooms separated by the bathroom. A queen sized bed filled each room with little space for much else. The first bedroom had a small circular table and two chairs that were pushed up against the window wall and heavy drapes to allow for space to walk by the bed. The second bedroom had fewer furniture pieces. Neither room had much light available. The room was next to the pool and perhaps that is why it needed heavy, dark window coverings to provide privacy and block out the noise. The pool closed at 10 pm but people remained in the area to chat until far later; I was surprised staff did not ask these individuals to leave the area. The following morning we found bugs (perhaps earwigs) in the bathroom probably attracted to the wet towels on the floor. (I notified the desk when we left so hopefully they have taken care of the problem.) I will be reluctant to stay at any Best Western after this experience. If I do, I will want to see the room first before I give my credit card. The hotel is in a good location near the Galleria Shopping Center and restaurants but you will find better choices.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear JBN3, Thank you for taking the time to review our hotel on TripAdvisor. I apologize your stay with us was not enjoyable. I will look into the issue regarding the Ear wigs in your room and inform the front desk and night guard about people in the pool area after closing. If you are ever in the Roseville area again, please reach out to me for a discounted room in our Executive wine away from the pool area. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & suites [email protected],com

"Daily Lounge"

4
22/07/2017

I booked the room for a training in Folsom. My daughter came along due to a vacation that we would leave for 3 days later. The pool was being used by other families (the pool was pretty cloudy!), so we opted for the hot tub for one of the days. I was surprised by the lounge serving 2 complimentary drinks for Platinum members daily from 530-930pm. The room was a nice size but the bathroom sink was the first thing along the room entrance. The room had a moldy smell. Probably because the bathroom was next to the door and there was not good ventilation. It was good for a short stay and wi-fi worked well. We loved the breakfast. My little one enjoyed the waffle with the BW in the heart. Overall, I would stay there again but maybe ask for a different room. It was frustrating because they were busy and no one was answering the front desk phone when I was trying to get some information. But location was great with Outback in walking distance across the street.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
rashandrah, Thank you for your review. I'm glad you and your daughter enjoyed our breakfast and our lounge does serve all of our guests 2 free drinks (beer, wine or soda) per room per night. I'm sorry about the front desk not answering the phone and I have checked the room you stayed in and we are deep cleaning and airing the room out to get rid of any unpleasant smells in the room. We hope you stay with us again if you are in the area again.

"Very nice experience"

4
21/07/2017

The Initial room was clean and nice but neighbors in room next door kept us up watching tv loudly. When we complained to front desk they promptly moved us to upgrade executive building where it was very quiet and very nice suite. The morning breakfast was always nice and staff kept on top of food and cleanliness. All the staff was helpful and friendly and the free beer/wine in the evening a nice touch. They get a A+ for making sure our stay was as nice as possible.

"Great Place to Stay!!!"

5
21/07/2017

This hotel was clean and comfortable, loved the breakfast they offered. They have a reception every night and offer free drinks. All staff we encountered were great. Will definitely stay again the next time we are in town.

"Good for the cost"

3
21/07/2017

Executive wing is better than the rest of the hotel, and have always had a great room staying in this part of the hotel. I would stay in this hotel again. Breakfast is ok, but I'm not a big breakfast person anyway.

"The best hotel I have ever stayed at"

5
19/07/2017

First, the check in was flawless the room was more than expected and the easily hands down the best place I have ever stayed the bar woman is a little less than sketchy she spends more time at the end of the bar paying more attention to her boyfriend that she does for customers

"Bring your walking shoes"

2
17/07/2017

We stayed on the 3rd floor and both elevators were constantly "out of order." Requested a late check out ($25) only to be locked out upon our return. More stairs... The appropriate action would have been for front desk staff to let me know that they would. We'd to re-validate key in the case of a late check out.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Susan, Thank you for taking the time to review our hotel on TripAdvisor. I am very sorry to hear your stay was not that enjoyable. We were not aware that there were any problems with the elevators. Yes the keys do expire at 12 checkout time, so I will speak with the front desk staff to ensure when giving late checkouts to guest to make sure they reprogram their keys. The next time you are in the area please reach out to me for either a discounted or room or a comp upgrade. Again thank you for your feedback, and I look forward to hearing from you. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Great bargain great stay"

5
17/07/2017

I really like this hidden gym in Roseville...pool is small but works,beds are comfortable. The breakfast is good. This is a mellow laid back stay for couples or kids. Carol the manager is great.love it

"Great price , many perks.."

5
16/07/2017

We stayed 8 days and loved the hot buffet breakfast. This saved my wife and I at least $20 a day. The food was great . Sausage, real scrambled or hard boiled eggs. Bacon ,potatoes. Full breakfast menu.. We had a (2) queen size bed room. We liked that both beds had there own TV Carolyn and Petal were very pleasant and the front desk. We even saved $63 on 9 sunplash tickets that the hotel sells cheaper than the water park..We will be back..

"Comfy and at good rate."

4
13/07/2017

We really enjoy the hotel. Our room it was big enough. We went to a close town for a concert and the hotel was easy to access to Freeways. The room very comfortable and the breakfast it was good for the price of the stay.

"Friendly, safe Motel"

5
12/07/2017

What a nice, pleasant Motel. I had to travel alone, which I don't do, and was so happy with my choice. It's well located,the staff is so nice and so is the outdoor pool. When I was alone in my room at night I felt very safe. The mattress was very comfy and so were the pillows. No complaints. The staff couldn't have been nicer. I didn't have internet access so they printed my boarding pass for me. The breakfast was good. I like to be gluten free and I was glad to see they served home fries every morning. Coffee was just right.

"hotel did not exceed my expectations."

3
11/07/2017

I thought the idea of a complementary lounge was a great idea. Hotel would be better off not offing this. room was hot, small and uncomfortable. bar tender was not happy about being there. rooms were clean and breakfast was very busy.

"Pleasantly Surprised"

4
10/07/2017

After a less than stellar night at a different hotel, my husband, 2 kids and I moved to this hotel for 3 nights. While it's not much to look at from the outside, we were pleasantly surprised at how well this property was cared for. Everywhere we looked someone was cleaning, mopping and wiping things down. Staff was very friendly. Breakfast was well stocked and when my daughter got pancake batter all over her hands, the staff took her into the back to wash up instead of making her walk all the way yonder to the restroom. While busy at breakfast there was plenty of tables to sit and eat at. The kids loved the pool and it was maintained well and not over-chlorinated like some hotel pools are. Parking was plentiful and they happily accommodated our requests for additional towels. Water pressure was amazing and hot water plentiful. We stayed in a 2 king room suite in the executive wing, which allowed us some privacy from the rugrats. We'd happily stay here again when/if we are in the area.

"Nice Stay near Rocklin-Roseville"

5
10/07/2017

Wonderful location and very helpful staff. We were at a local sports tournament for the weekend and our whole team stayed at this hotel. It was a hot weekend and we enjoyed the pool and the little pub/bar they had on the property.

"Dirty"

1
05/07/2017

The carpets were so filthy in the room my socks were black. If you stay here beware. I called and spoke to Lindsey R (a manager), and she basically seemed disinterested. Said they clean their carpets - well they missed this room Lindsey.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Michael D, Again I'm sorry your wife did not have a pleasant stay with us. When we spoke yesterday and you told me about your wife's experience I did go check the room and we will have the carpets in that room cleaned again. And we are in the process of replacing carpet in many of rooms that have the older carpet in them. I apologize if you thought I was disinterested in the issues you relayed about your wife's stay, that was not my intention.

"Seedy motel"

2
04/07/2017

The hotel is dirty everywhere. There are broken windows that have wood covering the holes. The closet door in my room was broken. The maids only cleaned 25% of my room. The trash receptacles around the property were totally overflowing the entire 3 days I was there. The hotel property is in serious need of refurbishment, repainting, and a thorough cleaning.,

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
J B, Thank you for your feedback. As I said in my email to you yesterday we did have a window broken near our putting green and for safety reasons we did have it covered with tape until the new window was installed. And on behalf of our entire team I would like to apologize for you not enjoying your stay with us.

"Quiet and comfortable"

5
04/07/2017

We stayed in a king suite and although the room was on the freeway side it was so quiet that it was not disturbing at all. Very comfortable accommodations. Highly recommend the suites. Yolanda and Carol are the best!

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
GLENN L, Thank you so much for your review! We are all very happy to hear that you had such a nice time with us. I will be sure to share your review with Yolanda and Carol. Thanks again and we hope to see you again soon.

"Person review"

4
03/07/2017

The hotel was conveniently located and reasonably priced. The room was clean with a refrigerator. There was no bathroom door for the toilet area. The pocket door closed off the vanity and toilet areas. A bit inconvenient.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
patriciagA223SJ, Thank you for your review. We are glad to hear that you had a nice time during you stay. We do offer several room types and most do have a door between the vanity and toilet. Next time you are in the area come see us again and we can show you some room options that would better suite your needs. Thanks again for the review!

"This Property Needs A Lot Of TLC"

2
02/07/2017

This hotel is in a great location and has a great breakfast, also a nice bar where you can enjoy an evening drink. But this hotel needs a lot of help and money spent on it. In some of the rooms the TVs don't work and they don't have any to replace a broken one. The bathrooms have a lot of mold around the tubs, this isn't good at all. The bathroom shower curtains are torn and moldy. The tubs don't drain well at all. The carpets in most rooms are filthy, they need to be replaced. If money and some hard work was spent on this hotel it would be great. It needs new management to make sure this hotel is kept up at all times. Kept clean and have things working. A complete inspection of all rooms needs to be done.

"Best Western Orchid Hotel"

4
29/06/2017

Wonderful, helpful staff and a convenient location. Older amenities, but great value and great place to stay. Stay included breakfast and two beverages. I am going to book my next trip there again this summer.

"BEST HOTEL"

5
29/06/2017

If your are looking for a hotel which is helpful and friendly look here. I travel often and this is one of the most helpful and friendly hotels I have ever stayed at. You can't go wrong here if you need a place to stay in the Roseville area.

"conference attendee"

5
28/06/2017

enjoyed it very much. very comfortable, good conference rooms, great breakfast., excellent location, included a swimming pool and fitness center, plus elevators. staff was very helpful and plenty of parking.

"Best Western Roseville, CA"

5
27/06/2017

Very nice layout with the bathroom in the center of the two beds. Allows late sleeper to the back area. Fitness center was good also. Best Western/Orchid Rocks. Better not to get rooms around the pool area in summer because it is really loud late at night. Everything else was great.

"Great Staff"

5
19/06/2017

Our team stayed for a soccer tournament. Perfect for the team to be together. Pool. BBQ The kindest, most helpful staff you will find. We would definitely stay again with our whole team. Thanks to Carol at the front desk. She is the best.

"What a great stay!"

5
16/06/2017

It may be an older style hotel, but they have an elevator and the rooms have been nicely renovated. Check in was fast despite them being busy, the front desk gentleman was very nice and made a great recommendation for food service (doordash, I'd never heard of it, but it allowed me to order from a variety of restaurants that don't normally deliver). After a very hot day walking farms, I came to a nice cool room that smelled great! The bathroom was clean and the shower worked well. My only slight criticism would be that noise from the pool was quite loud in the room.

"Disappointed"

3
13/06/2017

This hotel is not what was presented on the internet info or pictures. It is an old, remodeled, old style hotel with it's "nice" executive suite extension right next to the freeway. While the attempt was made to make this executive suite wing much better than the smaller, original rooms around the pool and garden/deck area the wing is so close to the freeway, it might as well run thru it. This is not disclosed in the posting of this hotel. Don't be deceived.....this is not a PLUS quality BW. While you cannot blame a hotel for being where a crime can be committed, it can provided security, etc. The back parking lot that is adjacent to the executive wing is vulnerable. We had our bikes securely locked on the back of our vehicle with two cable locks, backed into bushes so as to deter theft. The following morning the bikes were still there but the large cable lock was cut clean, lying on the ground and the integrated cable lock on our bike rack was 95% cut thru. The theives must have been scared off, but the damage to the bike rack is permanent. Cameras, signs and security patrol at night in this area is a must.

"Speechless :("

1
12/06/2017

booked 5+ months in advance. didn't get the King Suite room I booked, was told the hotel decided they needed the room for someone else, was supposedly upgraded to a "Spa Suite"that backed against a very noisy freeway, A/C did not work or shut off, shower door very low and thin glass almost fell through it, the place could use some TLC and remodel. There was really nothing good about this hotel....clearly the staff is not thrilled with their hotel either.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Manuel, Thank you for taking the time to review our hotel on TripAdvisor. I am very sorry to hear we were not able to accommodate you with your room needs. It was brought to my attention that we did offer you several different options at the time of check in. If and when you do return to the hotel please feel free to reach put to me personally for a discounted night stay and room upgrade. Again thanks for the review! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites 916-784-2222 ext 505

"College move-in"

3
11/06/2017

I used my BW points for the 3 night stay. Good friendly staff, decent breakfast...(certainly enough food variety to satisfy guests). However, the rooms are dated and uncomfortable beds. If not for my points, I would not have stayed here for the $150/night. This is a $99 and below hotel.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Steve, Thank you for your feedback. We are pleased you enjoyed you stay with us. Glad you found the hotel staff to be friendly and breakfast to be a hit. Glad you were able to use your points and look forward to your return. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites 916-784-2222 Ext 505

"Fair Value Option"

3
09/06/2017

Decent hotel with larger than average rooms and a nice swimming area. Onsite bar and restaurant are small (max 20 people). Lots of contractors and families were staying here while I stayed here, but there weren't any noise complaints or other issues.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Steve E, Thank you for your review, we hope to see you again soon.

"Good budget option"

3
08/06/2017

We visit family in the area frequently and this was our first time to stay at the Best Western Orchid Suites. This is a large property and worked well for us, but there is definitely a potential for issues. First of all, even though it is a non-smoking property, many people smoke just outside the building and the elevator also smells of smoke; however our room did not have any smoke odors. The configuration of the hotel is a large 3 story perimeter with a dividing section in the middle (kind of like a squared "8"). This creates 2 courtyards - one has a pool and hot tub, the other has a sizable patio area with chairs and tables. In the patio courtyard section, there is a small lounge which serves happy hour drinks (beer, wine, soft drinks - one complimentary drink per person per night) until 9:30pm. For the most part, the outdoor spaces were enjoyable, only becoming overcrowded a couple times, but I can see (as other reviewers commented), that on hot summer evenings at full capacity, noise could become an issue. However, for our stay, I was glad there were outdoor spaces to enjoy. Our room was appointed as expected, king bed, desk, and sofa as well as refrigerator and microwave. The sink was outside the toilet/tub area - always a bonus. The room was clean and comfortable. The complimentary breakfast served more items than most budget hotel breakfasts with several hot items available: scrambled eggs, hashed browns, sausage, ham, and biscuits and gravy, pancakes, waffles as well as the typical cereal, yogurt, juice, hard boiled eggs, fruit (apples, oranges, bananas), toast, bagels, muffins. Since most of our time was spent with family, we were at the hotel mostly to sleep. It was a good option for our needs.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Hippely, Thank you so much for review. We are glad that you decided to give us a try while in town to visit your family. We hope you back again next time your in the area.

"Excellent Service"

5
08/06/2017

The room and service was excellent!! Rooms were clean and amenities were great! The staff was friendly and efficent. The maintenance was awesome!! We had a problem with the refrigerator not working and the maintenance man took care of it immediately!!

"Not up to Best Western standards"

2
03/06/2017

The room we stayed in was set up very strange. It seemed like it should be flipped. The hotel staff is hit or miss. The man I spoke to when booking our reservation was very nice. Unfortunately, the other staff I came into contact with acted as if they were doing some huge favor by allowing us to stay with them. They were rude and condescending. The beds were comfortable and the hotel breakfast was pretty good. The kitchen staff made sure it was always stocked.

"They'll keep the light on for you..."

3
01/06/2017

Aging but well maintained motor inn just off the I-80 in Roseville, a suburb northeast of Sacramento. Cheerful staff and good amenities such as one free beer, wine, or soft drink per person at happy hour and free breakfast from 6 to 9 am weekdays. The amenities are qualitatively on par with those you might receive at a Hampton Inn. A free shuttle is available to take you to the nearby shopping malls and outlets in the area though just about everyone who stays here arrives by car. The "plus" refers to the over sized junior suites available at additional cost. The standard rooms are motel sized.

"great place to stay"

5
01/06/2017

Whenever we are in the Sacramento area to visit family we stay here. What a better review than to be a repeat customer. The front desk staff is very friendly along with housekeeping. The rooms are good size and they are very comfortable which includes a couch along with our king size bed. The complimentary breakfast was great. The scrambled eggs were actually warm to go along with the ham. There were other items for breakfast as well. There are two courtyard areas in the gated facility. One has a pool and hot tub while the other has a deck with tables and umbrellas to go along with a small bar that is open in the late afternoon/early evening. The front desk printed my airline boarding passes for me with a friendly smile. Not the case everywhere. I could go on and on, I like this place. Oh, by the way, it is reasonably priced.

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
gradpajoe123, Thank you so much for your wonderful review. I'm happy to hear that everything was pleasant during your stay. We hope to see you again soon!

"many nice things about this hotel, but it's noisy"

4
01/06/2017

I'm not sure the hotel can do this, but the guests need to be controlled. They were WAY too noisy and obnoxious in the public areas: motorcycles revving and people hollering in the parking lot early in the morning (annoying at any time really), children running around the breakfast room spilling their and other people's juice, room doors open with guests shouting from one room to another. People sitting on the deck for hours shouting and laughing way too loud and smoking (it's supposed to be a non-smoking property). Luckily we were able to find refuge in our executive wing room, which was modern and well sound-proofed, but we would have liked to enjoy the other areas of the hotel. The Jacuzzi needs fixing (bubbles pretty much non-existent). Hotel needs to redesign the breakfast room to disburse the people trying to get food, rather than corralling them into a small u-shaped area. It was difficult to maneuver even with just a few people in there.

"“Excellent One-Night Stay”"

5
30/05/2017

Great hotel of this class. Hotel was very clean as well as the room. Front desk staff is very friendly and welcoming. he breakfast was typical continental with cereal, scrambled eggs. comfortable rooms and common areas, the exercise facility

"Nice place to stay"

3
30/05/2017

Overall we had a pleasant stay. There was a couple of small issues that appear to be an oversight on the staff, but for the price and value I can't complain. I would stay here again. The staff were great and the breakfast was good

"Best hotel"

5
22/05/2017

Great stay best weekend ever, housekeeping was friendly, front desk as well room was clean everything worked as expected breakfast was amazing but late check up should of been a lot later then it was good place to relax

"Good Breakfast, Average Room"

3
14/05/2017

Thought from pictures and reviews that this was a property with inside doors that we prefer. A plus was that there was room for us to park our small trailer - tho I'm not sure there would have been room on a busier night. After a long trek to our room, we found it to be adequate with comfortable beds. Breakfast was to be at 6 am and we were anxious to get on the road for a 12 hour drive, but it opened 10 minutes late. Hint: if you go in a side door and use your room card to unlock it, be sure to push up on the handle. The door we used wouldn't open if you pulled the handle down.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Carole, Thank you for taking the time to review our hotel on TripAdvisor. We are glad you found the room to be adequate and the bed to be comfortable. I apologize breakfast opening 10 minutes late, and hope you were able to take advantage of our Grab & Go bags. Thanks for the review and hope to see yo again in the future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites

"Very good experience"

5
08/05/2017

Roomy and comfortable, with excellent meal service -- the best we had on our trip. We were looking to buy property in Idaho. Stayed at the Northwest Lodge in Boise. This hotel was much better. Dr. Richards

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Nr0wanr, Thank you for taking the time to review our Hotel. We are pleased you found the your room to be roomy and comfortable and breakfast excellent. We try really hard here to ensure all of our guest feel right at home. Thanks and hope to see you again in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Nice"

4
08/05/2017

This place really amaze me good customer service and the location of the place really amazing but I hope but the price should be a little bit less expensive!!! I would be visiting this place again soon!!!

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Loreta, Thank you for your feedback! We are pleased you enjoyed your time here with us. Glad you found the staff helpful and accommodating. To get the best rate please make sure you are a Best Western Rewards Member and if not well will gladly sign you up upon your return. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Vomit room"

1
08/05/2017

Our room smelled like vomit and the staff would not give us a new room even though they know of the problem before putting us in the room. When we complained that there was air filter equipment in the room. They simply offered to remove the air filtering equipment !

"Average hotel"

3
08/05/2017

It is a Best Western Plus, but frankly I didn't see any plus side on that ! It is an average motel , everything was clean , bed was fine , included breakfast was fine, but nothing special . Customer service needs to be better.

Lindsey r, Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Dear Elzand5, Thank you for your feedback. I apologize that our customer service was not up to your satisfaction. Glad you found the hotel clean and enjoyed the breakfast. I will be sharing your commits with the staff for training purposes. Please feel free to reach out to me the next time you are in the area for a free room upgrade on us. Again thanks for your feedback! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Nice"

5
07/05/2017

Good quality for the money. Rooms were a little old. Saggy spots in the floor but everything was clean. Plenty of towels and extra blankets in the closet. My family and I had a great nights sleeeeeeeep.

"Nice"

5
03/05/2017

Excellent staff and clean hotel. Breakfast was excellent!! I stayed for 4 nights and experienced different staff. They were very helpful. The only thing was the key was super sensitive to my phone and would stop working. I needed to change it 3 times. But I would stay again. This place didn't disappoint.

"Not so Great"

3
02/05/2017

Employees were very nice and helpful. I asked for extra blankets and the front desk had them immediately. When we asked for directions to a grocery store, again the front desk was very helpful. Free breakfast was very good. The hotel is old, they have done some recent renovations (new curtains,bedding etc.) Bathroom was old and dirty. We booked a semi private suite, turned out to be 2 beds 2 televisions separated by the dressing area with a single sink. There was no sitting area and barely enough room to walk around in the room. We were very disappointed, it was in no way any kind of suite. A double bed room would of been a better description. The counter around the sink was filthy, both tv remotes had something sticky on them when we took them out of a bag that said they had been "sanitized" Staff was great, room not so great..

"Our Home Away From Home"

5
24/04/2017

We as a family sold our home in San Jose, and moved to Rocklin, California. Our new home wasn't ready and we stayed at Best Western Orchid Suites in Roseville, California. We are so amazed at the service and hospitality of this hotel . From Carol and Yolanda in the lobby to Ladie in the Breakfast room, and every single employee that works there made our stay like home. They all work so hard to make everything perfect without you lifting a finger. We have a 7 year old grandchild that lives with us , and she has school every day, and she was so very happy to have their freshly baked cookies every day at 3:00 o'clock while she did her home work. They have thought of everything that makes you feel you are home. Thank you Best Western Orchid Suites for a most wonderful stay. You truly made us feel at home. Maria Lunetta

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
Gigi4055, Thank you so much for your review! We are so glad to be your home away for home and glad to hear that you have enjoyed your stay.

"NIce Hotel"

4
19/04/2017

The hotel was very nice. We were put in the new addition so I am not sure about the rooms in the older section of the hotel. our Room was comfortable and had lots of space. I do wish they had told us about the onsite club room and the free drinks. The stay overall was very nice

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
John J, I am so happy that you enjoyed your stay with us. I apologize for you not being told about the fitness canter and free drinks in the lounge. We do have a fitness center that is open 24 hours a day and our lounge with two free drinks (beer, wine or soda) is open from 5:30-9:30 every night except Sundays. We hope to see you again and that you for taking the time out to take our survey.

"Best Western is the best in hotels and will always check in at a Best Western, anywhere."

5
19/04/2017

Never had a problem making a reservation at a Best Western. Staff is very friendly and helpful and accomodating. I would recommend Best Western to friends and family when traveling anytime, anywhere. You will always find the rooms clean, comfortable and i have always felt right at home. Check out their rewards program and earn lots of points for neat things. They have thought of everything and anything anyone woukd need when travelling........................

Lindsey r, General Manager at Best Western Plus Orchid Hotel & Suites, responded to this review
839sonyas, Thank you so much for your review and loyalty to our brand! The rewards program is a great perk for staying with Best Western and there are so many things you can use your points for. We hope to see you again soon.

"Dbg"

5
17/04/2017

Enjoyed the hotel been there before. It is so close to Resturant and shopping malls. Also very close too freeway exits skating rings and many events. Would stay there again also has shuttle to casino .

Lindsey r, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dbg, Thank you for review and we hope to see you again in the future.

"Visiting relatives"

4
17/04/2017

Very nice hotel. Older but well kept up through three different brands. We first stayed there in 1990 when it was an Oxford Suites. It still maintains the same room configuration with a separate "living room" with couch and TV as well as a TV in the bed area. Very good breakfast, nice selection and efficient friendly staff working to keep the food well stocked. We would stay there again.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Richard, Thank you for your feedback! We are pleased to hear that you are a repeat customer and that you found the hotel well kept and the rooms spacious. Glad you enjoyed breakfast we try and keep up with a good variety and tasteful options. I will pass your review on to the breakfast so they can see how much of an impression they leave with our guests. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected]

"Good times"

5
15/04/2017

I want to say that it's so nice and beautiful at this hotel and the rooms are large and family in mind when they designed it so enjoyable and the breakfast is definitely a five star thing the great food is the best

"Left Before Morning"

1
09/04/2017

Made the reservation through Best Western on-line. The reservation was non-cancellable which I did not think anything of at the time boy I was wrong. We got to the hotel a little early. They gave us a choice of a room on the top floor next to the freeway or if we wanted to wait a room top floor in the middle of executive wing so we chose that room. Ended up waiting an additional 1.5 hours beyond normal check-in for this room. When we finally got into the room we were very pleased did not see anything out of the ordinary. Very nice room top floor. We went to Thunder Valley for a birthday celebration. We got back to the room about 10:00. My husband was kneeling down by the desk to plug in a cord and his knee was soaked. We looked up at the ceiling and there was a continuous drip coming from the recessed ceiling light. The carpet was soaked. Called the front desk and the person really did not have a clue how to handle it. So they wanted to switch us to another room which would have been fine had it not been the only room on the end next to the freeway. No other choice all other rooms in that wing were full. We went to the lobby and found the desk person did not do anything. So he spoke to what appeared to be a manager or someone in charge. He went with my husband back to the room and stated "not good" no kidding. Water coming out of an electrical fixture. Since we did not want to sleep next to the freeway they gave us the option to cancel and they would credit back our credit card for the room. We left at 11:30 going back home in Nevada and did not get home until early morning. After several calls found out that Best Western has to send us a check because it was non-cancellable even though it was the fault of the hotel. So they manage to take my money right away but come to find out I have to wait two months for mine which is unacceptable. Needless to say if this is the way they treat their customers no thank you I will stay elsewhere. Word to others may want to pay a little higher rate to be able to conveniently cancel the reservation without going through the nightmare we went through. We travel for business because of these issues Best Western will not get our business.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Dean, Thank you for taking the time to review our hotel on TripAdvisor. We value all our guest's comments, positive or negative, so that we can continue to make improvements to our hotel. I completely understand your frustrations and hope to address a couple issues. First and foremost, I apologize that the room you were in experienced major leaking during the major storm we were having and the only other room we had was near the freeway due to the fact we were almost completely sold out. Your reservation was not booked on property or charged due to the fact it was pre-paid and non-cancelable therefore I could not process the credit back to your card. I did reach out to Corporate so they could refund back the total amount you paid due to the inconvenience you encountered. If you have any further questions or concerns please feel free to reach out to me. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"didnt clean the room"

3
08/04/2017

I left my room 281 at 900am upon my return at 900pm the room was not cleaned at all!!! the front desk sent up towels and that was it... no discount or other consideration. I was NOT impressed!! they kept asking if the do not disturb sign was on the door.. NO it was inside the room.... NOT impressed at a

"Great stay"

5
04/04/2017

Really enjoyed the stay, breakfast was amazing and delicious.the room was huge and had a small living room which made it seem like I was at home. Thank u for everything. We enjoyed our stay and will definitely be back.

Lindsey r, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Z4720LHmariap, Thank you so much for review. I'm so happy to hear you had a nice stay and enjoyed your breakfast. We hope to see you again soon.

"Great business stop in Reno"

4
04/04/2017

Eerything is done well or very well here. The bar is lively and the staff on point. The breakfast in the restaurant is a great value as well as tasty and well made. I would recommend this hotel for anyone on business needing a reliable and convenient place to stay in Reno, NV.

"Funeral stay"

5
02/04/2017

All employees had great attitude and great customer service. Their cheerfulness made me forget a little about the reason I was there. Very comforting. The room was clean and very nice. The bed was comfy and I like how the two beds were divided kind of like in two rooms for privacy but still able to talk to our group. I would definetley recommend this hotel. Too bad we didn't get to our complimentary drinks.

Lindsey r, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you so much for your review. I'm glad that our staff was able to make you feel comfortable during your stay. I am very sorry for your loss and we all wish you well and hope to see you again in the future.

"Must Stay"

5
25/11/2016

I only stay at Best Western. My stay is always Great. The staff is always kind,courteous and attentive to my needs. The rooms are always clean and neat. The location is perfect. There's a lot of places to eat close by. Like Outback for a nice dinner and across the street are some fast food places and small restaurants. I-Hop is now open and there is a sports bar close with Great food and Happy hour specials. The hotel shuttle will take to other places if you wish. It's a Must Stay in my travels.

"Great staff, great room"

5
17/11/2016

Super helpful, knowledgeable and efficient staff, friendly--without being fake-friendly. Excellent room, comfortable bed, internet worked flawlessly. Reason for this stay was that I was having surgery early the next morning and needed to stay near the hospital the night before. The staff made a point of giving me a room in the quietest possible location. They were so helpful and kind. I would stay there again without hesitation.

"Good location, nice staff"

4
16/11/2016

Lovely courtyard with giant trees made it feel like we were in a treehouse. Decor a little old, but comfy beds, giant fridge, very clean bathroom and plenty of easy access charging outlets. Easy access from freeway with plenty of shopping and dining nearby. Included two free drinks per room in the cozy lounge which also had hot appetizers. Breakfast was included but I didn't go. That said, previous reviews says it was great. Even though we were close to the freeway, virtually no sound intrusion. Couch, in addition to two beds, made a nice place to sit down comfortably, rather than at the desk. Staff was friendly, efficient and honored our request for a third floor room.

"We sayed here close to where we catered our nephew's wedding rehersal dinner."

4
12/11/2016

This hotel met all our expectations. As an older couple we have decided to graduate from the motel 6 experience for comfort reasons. A little more $ than motel 6 but the extra comfort is there. Still the pillow top bed needed our extra foam we always carry with us for our aching bones...but for 90% of all people the bed is great. Clean hotel. Staff helpful. Excellent free breakfast with coffee eggs muffins raisin toast sausage and bacon yogurt and topping cook-yer-own waffles etc. There were a couple MINOR quirks as with any hotel stay but did not affect our stay. Hot tub pool fitness room, dogs can stay etc. Well worth the money and I will go here first next time we are in the area.

"OK"

3
02/11/2016

The stay was OK. Bed was not comfortable and the people going up and down the elevator were noisy. The breakfast area was dull and the food was standard breakfast food. Sausage looked to greasy to try. The room was clean. The shower rod was falling out of the wall so the curtain would not stay closed causing water to flow out onto the floor.

"Five Stars For This Type of Hotel"

5
31/10/2016

This is a very basic hotel but I found the staff friendly, helpful and courteous. The room was clean and the hotel ground very good. Many of the rooms are quietly located. I had a King room on the 3rd floor. It came with a sofa, fridge and microwave. The breakfast was good, not fancy. They did have eggs, sausage and hashbrowns, waffle machine, along with the usual cereals, breads, yogurt, and a little fruit. The times for breakfast were very good. Weekends started at 6:30 which is helpful as many start too late for my activities and I miss them. The only negative is that there is no privacy while someone is in the shower or using the toilet if someone wants to use the sink. At least in my room there was no door to the separate toilet/tub room and the mirrored closet position allows for reflective discussions with anyone in most of the room. I was alone so it was not an issue for me, but for some it might be. For those traveling with dogs, this is a very good area for walks, well lit. Good places for relieving your dogs.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Di B, That you so much for your great review. We are glad you enjoyed our extensive breakfast options and your room. We do have several room configurations so if you are in the area again and you are traveling with others ask our front desk about room setups and we would be happy to show you some other options with more privacy.

"Decent, Clean, and Quiet with a pub."

3
30/10/2016

We returned to Roseville for business and some time together. We had been here a few years ago when it was just Orchid Suites before the remodel job, which is a nice change. Overall it was quiet, clean, and a decent place to stay. They served a breakfast in the morning, but did not have kitchens in the rooms. There was beer and wine at night. There are restaurants nearby that you can walk to and a Frys Electronics next door. For us being next to the freeway was a good location and most likely we will return.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Betty T, Thank you for review. We are glad to hear that you had a pleasant stay and look forward to seeing you again.

"Baji needs to find a new job."

2
27/10/2016

I already emailed the manager that responded to these reviews and never got a response! It seems they only care when posts are public. When we got to our room we could hear the highway noise and called to request a different room. Baji answered and argued with my boyfriend telling him there was no noise but to "come down and get your key" and then hung up on him! Because we never got a chance to request the 3rd floor after being hung up on they had to change keys again when we got down there. We were then given a room where the bathroom fan never turns off.    Later when I came down to ask for a fork from Baji, she was very nice until I noticed I forgot my card. Once she realized I was part of the couple that had moved rooms, she rudely commented on how we kept moving around. When I tried to explain she said how she didn't know how we heard noise and that both her and the other girl have stayed there and never had a problem. She told me that because we moved around everything was messed up and how she had to fix it. I tried apologizing but she just continued on how whatever she had to fix was bad. This has been by far the worst guest service I have ever experienced. She made it extremely clear how much I was inconveniencing her. I hope you are able to take correct action before she affects your business for the future.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Jennifer, I know we spoke via email earlier in the week, I just wanted to apologize again for it taking so long to get back to you. I hope that the resolution we came to helped to resolve the issues you experienced and we look forward to seeing you again in the future.

"Not a plus hotel"

2
26/10/2016

My experience with plus Best Westerns were that they had actual plates and did not use paper plates and plastic utensils. This one does, like those not in the plus range. Also was not pleased with the attitude of an employee that blocked access to the parking area with their personal car.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Franknca, I'm sorry about the issues you experienced during your stay. I have spoken to the employees and put out a memo reminding employees that parking in front of the hotel is not allowed. I hope you will give us another chance to deliver a better experience if you are in the area again. If you would like to speak to me directly you can reach me at (916)784-2222 ext 503.

"Dream Room"

5
26/10/2016

My husband and I were very impressed, the grounds are real nice. Our room was excellent, very clean and comfortable bed. We were impressed. We had a glass of wine in the lounge, and nachos. That night we both slept like babies, dreamed all night, it was so quiet. Would return to this hotel again.

"Great Hotel for the pice and location"

4
25/10/2016

We live in the area and have had to stay at this hotel on 2 occasions one while remodeling and one while waiting for our new house to close escrow. This is a really great hotel for the price. The rooms are clean updated with fridge coffee maker and microwave. They have a free buffett breakfast everyday that is outstanding.

"BEST EVER!"

5
19/10/2016

Our group of about a dozen was so satisfied with everything here. From the friendly, competent, and helpful staff, to the incredible breakfast and beautiful grounds, we all feel we finally found a hotel we can call "home away from home!" I can't brag enough about this place!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Pat Good morning, and thank you for your great review. We our pleased you and your friends enjoyed your stay with us. Glad you found the staff friendly and helpful. We truly work really hard here to ensure our guest feel right at home. Again thank for the review and hope you return in the near future. James Fitzgerald Assistant General Manger Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Great Hotel at Reasonable Price"

5
18/10/2016

The receptionist at the front counter when we checked in was the friendliest and most helpful I have ever experienced. She offered and did show me multiple rooms throughout the hotel to find the one that best met our needs. The staff, rooms, breakfast and prices were great and I would never stay at any other hotel when visiting that area.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Leah, Thank you for taking the time to review our hotel. We our pleased that you found the staff very helpful and friendly and breakfast a hit. We hope you come stay with us again the next time you are in the area. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-826-5234 ext 505

"Was Hoping for a Better Experience"

2
16/10/2016

The location, exterior, and lobby interior were all very pleasing. However, the room was outdated, the sheets were not crisp which gave me the feeling they hadn't been changed. The carpet was dingy looking. I was on the 3rd floor and the noise from the courtyard pool area was obnoxious. Also, the outside walkway did not absorb the noise of people walking by our room door with their rolling carts and shoes. This was a very disappointing stay. The only positive aspect of my stay was the breakfast. This hotel had more variety of breakfast foods than any other hotel I have recently stayed. The two gals working in this area were extremely helpful and friendly.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Michele, I am very sorry to hear that you stay with us was not enjoyable. I can assure you though that the sheets are washed and changed after every check out. We our a large hotel that caters to a lot of sports teams in the area, so sometimes the pool area can be a little loud. I am glad you found breakfast to be a hit. Next time please contact me directly for a free upgrade to our Executive wing due to the inconvenience you encountered. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"You can't always get what you request, even when you're a rewards member"

3
15/10/2016

We were in town to look at homes, as we are relocating closer to family. I had requested a quiet room, as I have severe insomnia and am a light sleeper (my Mother could sleep through a freight train). Plus, we were staying for 3 days. We ended up on the 3rd floor with the ice machine, soda machine and "recycling" area right outside our door. Lovely! I got to listen to the ice machine each night up till about 2am. The room was very tight, to say the least. Our beds were queens and so close together that we'd bump heads if getting up at the same time. The other side of the beds were up against a wall & the couch respectively. Probably should only have double beds in there or one king. The fridge had no door for the freezer, so everything froze by Tuesday! The tub leaked all day & night (forgot to mention that on checkout). There was a nice vanity mirror in the exterior area of bathroom (right by room door), but it was bolted so low on the wall that I couldn't utilize it very well (I'm 5'3"). The TV is on Central time & there's no guide. We both are mobility impaired-so walking to the breakfast area from our room was a haul. The elevator was very busy in the morning, due to the maids. The heating and a/c unit did have a thermostat and a plastic border to keep the drapes from blowing around (nice!). The 1st night we're there, my Mother fell asleep on the couch about 10pm and I was watching tv when I started hearing a sound. First, I thought it was the room next to us, then I realized the sound was coming from outside our room. I slowly opened the door & peeped outside to see what was going on (thumping noise). I witnessed a guy getting up from the ground (facing me) and a young woman also getting up (facing opposite me), while pulling down her short mini skirt! Don't even want to think what they were doing against the wall, on the ground, where the soda & ice machine wall is. Good Lord! The hotel parking lot can be very dark in areas and there are only 2 360 degree cameras at each end of the big parking lot. There are no cameras in the corridors at all. To me, this is a security concern. Had there been a cameras in the corridors, that couple probably wouldn't have been doing what they were doing. The breakfast was decent. I'm not big on eggs or meat in the morning. But, good selections. The happy hour was very nice Monday eve! I was surprised by how good the red wine was and the nacho bar was minimal, but good! By Monday afternoon, the "recycling" area outside our room was quite overflowing (see pic). It remained as such as we left Tuesday at 12:30pm. Which is another thing: when a rewards member asks for a late checkout (1pm vs 12pm), please give us a chance to explain why & also don't threaten to charge us if we stay later than 12:30!! Due to the way the front desk handled our early morning request, we had to rush & forgot my polar bag w/my medicines in it. We drove all the way to the Hwy 80/5 interchange before realizing the bag was missing. Drove ALL the way back to Roseville to get it. This was all very hard for both of us, as we were very tired already & just wanted to go home. Not sure we'd stay here again.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear, Celestialdrmz, I am very sorry to hear that your stay was not enjoyable and your request were not meet. We do try really hard to ensure all guest request are meet when we can. I am not sure what time you checked in and what rooms were available. I am glad you brought to my attention about the garbage can being full and not being addressed in a timely manner. i will speak with the supervisor to ensure this is taken care of daily. i will also look into are late check out policy and make sure the desk clerks are aware when rewards members request a later than normal check out time. Again I apologize the stay was not a good stay with us and hope it will not detour you from returning in the future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-826-5234 ext 505

"You can't always get what you request, even when you're a rewards member"

3
11/10/2016

We were in town to look at homes, as we are relocating closer to family. I had requested a quiet room, as I have severe insomnia and am a light sleeper (my partner could sleep through a freight train). Plus, we were staying for 3 days. We ended up on the 3rd floor with the ice machine, soda machine and "recycling" area right outside our door. Lovely! I got to listen to the ice machine each night up till about 2am. The room was very tight, to say the least. Our beds were queens and so close together that we'd bump heads if getting up at the same time. The other side of the beds were up against a wall & the couch respectively. Probably should only have double beds in there or one king. The fridge had no door for the freezer, so everything froze by Tuesday! The tub leaked all day & night (forgot to mention that on checkout). There was a nice vanity mirror in the exterior area of bathroom (right by room door), but it was bolted so low on the wall that I couldn't utilize it very well (I'm 5'3"). The TV is on Central time & there's no guide. We both are mobility impaired-so walking to the breakfast area from our room was a haul. The elevator was very busy in the morning, due to the maids. The heating and a/c unit did have a thermostat and a plastic border to keep the drapes from blowing around (nice!). The 1st night we're there, my partner fell asleep on the couch about 10pm and I was watching tv when I started hearing this sound. First, I thought it was the room next to us, then I realized the sound was coming from outside our room. I slowly opened the door & peeped outside to see what was going on (thumping noise). I witnessed a guy getting up from the ground (facing me) and a young woman also getting up (facing opposite me), while pulling down her short mini skirt! Don't even want to think what they were doing against the wall, on the ground, where the soda & ice machine wall is. Good Lord! The breakfast was decent. I'm not big on eggs or meat in the morning. But, good selections. The happy hour was very nice Monday eve! I was surprised by how good the red wine was and the nacho bar was minimal, but good! People shouldn't complain about free booze, period. By Monday afternoon, the "recycling" area outside our room was quite overflowing. It remained as such as we left Tuesday at 12:30pm. Which is another thing: when a rewards member asks for a late checkout (1pm vs 12pm), please give us a chance to explain why & also don't threaten to charge us if we stay later than 12:30!! Due to the way the front desk handled our early morning request, we had to rush & forgot my polar bag w/my medicines in it. We drove all the way to the Hwy 80/5 interchange before realizing the bag was missing. Drove ALL the way back to Roseville to get it. This was all very hard for both of us, as we were very tired already & just wanted to go home. Not sure we'd stay here again.

"Weekend getaway"

5
09/10/2016

Quality & price was very good. Our room was exactly what I requested. Our room was on the third floor overlooking the oak tree. Even though it was close to the freeway, we could not hear any noise. We enjoyed our free drinks on the patio under the oak tree. Staff is friendly and efficient.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Karen, Thank you for such a great review. We are pleased you enjoyed your stay with us. Glad you found the staff friendly and efficient and enjoyed the free drinks in the bar. Again thanks for the great review and hope to see you again in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Stay elsewhere"

1
08/10/2016

Did not get the room we thought we booked through Expedia and Tommy at the front desk said he couldn't change it because other guests were coming in and guaranteed that particular room. He said he would ask if guests checking in would be interested in our room so we could change since we just arrived. He said he would call me back. Never called me back. We specifically asked for a quiet room and were given a room that bordered the freeway. Complimentary happy hour was a disappointment. Guests were waiting and the happy hour was late by 30 minutes. The light appetizer was stale chips, salsa, processed liquid cheese unheated. Bar tender had to hand wash wine glass while we waited for a pour, then served the wine in a dripping wet glass. Tired from travel we turned down the sheets to find a black hair under the covers on the sheet, wrinkled sheets as if someone slept in them. Called to have clean sheets put on. Waited 30 minutes, called again, and told busy and maintenance would arrive shortly. Breakfast was just ok. Party going on outside in the courtyard till 10:00 pm noisy! You'll hear people walking past your door and walls are paper thin. We checked out two days later and would have sooner, but couldn't find any vacancy. Save yourself the disappointment and sleepless stay, go elsewhere!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Susancla, Thank you very much for taking the time to share your experience with us. I am said to learn that your stay was not enjoyable. Your comments on the lounge, housekeeping, and breakfast are duly noted and will be brought up in the next staff meeting to unsure this won't happen again. We hope we will have the opportunity to wow you during your next stay. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"One of the most Friendly, and Hard working staffs, with one of the more peaceful as well as featured environments!!"

5
05/10/2016

I am still currently a guest in this hotel, and have been staying here for the last week and 3 days, with still about a week or so more to go and have never felt such a gratifying experience as far as hotels go. The staff overall is very friendly and i get sense of family feel from the majority of them. They have a beautiful Pool and Hot tub within the first court and the second court hosts a beautiful grass area featuring a big solitary tree with seating arrangements. The allowed us to bring our cat, Daxter as well for only an additional 20$ a day, which is one of the best rates i have yet to come across. Room service is very helpful and do a great job at actually reading door signs when one would prefer to be left alone. But in my opinion by far one of the best features aside from the awesome Breakfast, is the fact of them hosting a small snack corner in there office, which i'd like to mention is open and available 24/7 with the kindest and one of the most friendly night manager i have ever met Charlene. She has a very charming personality, i'd even go as far to say has ended up turning out to be one of the bigger highlights for my Boyfriend, and Myself while traveling down to the office for our midnight- to 5 am trips for snacks and beverages and end up staying for 20mins... maybe even longer (i tend to lose track(: ) after a couple of days of us not making our nightly stop-in she even asked how we were and why we hadn't come around for a couple of nights, i guess the enjoyment of our late night visits are neutral! :) would definitely recommend this hotel to all friends and family members for a lovely, clean, friendly atmosphere and all at an extremely reasonable (a far as service goes, i'd even say undercharged) price! Thank you Best Western Plus Orchid, And thank you Charlene! for by far the best visits at a hotel i have experienced by FAR!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Tessa, Thanks you for your feedback. We our glad you are enjoying your stay with us. We work really hard here as a team to ensure all of our guest feel right at home. I will let Charlene know of the wonderful review you have given her. Again thanks for the sharing your experience with us! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Wonderful people and breakfast! "

4
03/10/2016

We stayed here for a family gathering for a wedding. I loved the courtyard area with the tree. It was lovely and peaceful, even though we never sat there, but just gazed as we walked by. The breakfast was fantastic for a free hotel breakfast. On Sunday there were biscuits and gravy. Everything was clean and well stocked. Those working at the breakfast area and front counter were friendly and helpful, even to my mother-in-law, who although well meaning, is loud and a bit bossy. Naomi, working the breakfast, was especially cheerful. She wore a cat ear headband one day and we thought that was charming. The room was clean and well appropriated. The bed was comfortable.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Blissfit, Thank for your wonderful review. We our glad you were able to enjoy the courtyard and found the biscuits and gravy a hit. We work really hard here to ensure our guest feel right at home. Again thanks for you review and hope to see you again soon!

"Nice Stay"

5
03/10/2016

Nice hotel for the price, would definitely stay again if in the area, offered free drinks for the guests, beautiful oak tree in middle of complex with tables and chairs to enjoy. Staff accommodated us with our 26 ft moving truck which was helpful

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Calitx, Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and found the free drinks and sitting area a hit. We work really hard here as a team to make all of our guest feel right at home. Again thanks for the the great review and see you next time! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Convenient to Sacramento"

4
30/09/2016

This hotel is 15 minutes out of Sacramento, but you will find a convenient location to the freeway, shopping, and restaurants. The atrium of this hotel is peaceful. There is an on location bar that hosts happy hour with 2 drinks per guest. (That is very generous!) And a few snacks. There is a hot breakfast in the morning which is your standard BW eggs, meat, waffles, potatoes, and misc cold cereal and yogurt. It has a nice pool in the center and exercise area and all rooms surround the pool except the executive wing. There is plenty of parking, the rooms have refrig, and microwave, and blow dryers, and iron board/ iron and coffee makers. Quiet, clean, and convenient. Not the softest beds, but newer.( I like em soft) Overall a nice place. Staff if friendly and accommodating.

"Comfortable"

5
30/09/2016

I loved our stay here, we felt safe, the staff is great, the rooms well cleaned, comfortable and well stocked, the breakfast was plentiful and all the kitchen staff so friendly and the extras in the room all in working order I will recommend it to everyone!!

"Good place and location"

3
29/09/2016

Control your expectations and you will be happy. A BW Hotel swimming pool jacuzzi and good size rooms. Take the Suites and you can stay for a few days, 2 free drinks per room in the Blue Lagoon Lounge, quality of drinks are on the lower end, bartender is unacceptable, several evenings we visited and what an unfriendly attitude. Front Desk Staff was great and accommodating, free breakfast needs improvement in quality, cleanness and selection. Rooms are good, A/C doesn't always work properly but not too noisy, bathrooms were clean and fridge microwave and all other amenities worked well, Free parking and walking distance to several restaurants and diners.

"Excellent choice for a hotel"

5
25/09/2016

This is a great property. Close to the freeway, walking distance to multiple restaurants and ATM's and an awesome self-serve breakfast. In fact, this is possibly the best hotel self-serve breakfast I've ever I experienced. Two courtyards - one with a pool and one with tables and chairs. They also have a lounge with adult beverages. Clean and fresh looking rooms - ours had a microwave and big mini-fridge. I have no complaints and would definitely stay here again.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Rfross, Thank you for your review. I'm so happy to hear that had such a good stay! I will be sure to pass on your review to our staff. We hope to see you again soon.

"Quiet comfort"

5
22/09/2016

Three friends and I stayed at BW Orchid for 11 nights, while studying repousse with a local artist. Orchid's shaded courtyard (a huge single tree) became our evening reflection spot. Sometimes it was just us, once it was all young energies from a visiting softball team. It always felt welcoming. So did all the staff. I highly recommend them.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Brian R, Thank you so much for your nice review. We are so pleased that you enjoyed your stay and could take advantage of our lovely Oak Deck area. We hope to see you again the next time you are in the area.

"One Night Stay in Room 327"

3
19/09/2016

The room smelled like it had previously been a smoking room. I woke up with a heavy chest. Front desk was wonderfully helpful. All of the staff was very kind. Breakfast was great. The bed was very comfortable and the sheets were very nice.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Danielle, Thank you for taking the time to review our hotel. I apologize that the room smelled of smoke. I'm not sure how this happened since we our a non smoking hotel. I am glad that you found the staff was very kind and that you enjoyed the breakfast. If and when you return please contact me directly so I may provide you with a free upgrade due to the room smelling of smoke. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Great Value"

4
19/09/2016

For the money, we got breakfast and two free drinks. Great Deal! The courtyard is a really nice place to hang out with family. It was close to the mall and other attraction. Was a good stay. We travel for softball and saving money is a priority.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
John, Thank you for your feedback. We our glad you enjoyed your stay with us! We work really hard here to ensure all of our guest feel right at home. Glad breakfast was good and glad you took the time to enjoy the free drinks in the lounge. We do cater to a lot of softball teams so we look forward to your return. Again thanks for the great review! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Best Best Western"

5
11/09/2016

Always a great place to stay. Very easy access from The 80 and plenty of places to eat and relax nearby if needed. Great pool and jaccuzi. Rooms are always clean with great beds! Very friendly, helpful staff! Good Internet and large flat screen TVs in the rooms! Highly recommended!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Kevin, Thank you very much for taking the time to share your experience with us. We our pleased you found the hotel to be located in a great area and close to near attractions. Glad you took advantage of the free Wifi and pool area. Again thanks for the great review and hope to see you gain in the near future! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Excellent Experience "

5
09/09/2016

Facilities are clean, in good repair and secure. Room was comfortable and updated. All desired amenities in room, beautiful in and outdoor sitting areas to enjoy 2 FREE glasses of wine. Full breakfast with eggs, meat, yogurt, hashbrowns, bagels, pastries, toast, cereal, fruit and hot drinks. All staff was friendly. Definitely going to be my 'go to' place to stay!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
PRSandige, Thank you very much for the great review. We are pleased you enjoyed your staff with us. Glad breakfast was a hot and the you found the hotel in great shape. We work really hard here from the housekeeping staff to the front desk to ensure our guest feels right at home. Again thank you for your feedback it makes us feel really good when we get positive reviews such as this one! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Old and dirty."

1
07/09/2016

Sheets were blood stained and looked as if they hadn't been changes. I was supposed to stay five nights, I quickly changed gears and moved the next morning to the Hampton Inn. Twice the price, also twice the service, food and cleanliness.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Nikivt, I am deeply sorry to hear about your stay with us. if you could either email me or call me directly so i may look up your information to see what room you stayed in and when you arrives so I may follow up with the head housekeeper. Thank you James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Nice hotel"

4
07/09/2016

In Roseville for a few days and really liked this hotel . It's located close to the freeway . I stayed in the back building which are the new rooms which were very nice . They offer a breakfast buffet WHICH THEY COOK , very good . One of the best I have ever had from a BW good hot tub pool not heated A real plus is they have a beer and wine bar in the hotel and you get 2 free drinks per night Only downside is the outside doors to the property do not close . Seems like the doors need to be fixed . This means anyone from the street can come in . FIX IT ! That's why they lost a star with me Walking to any food in the area is limited although they may provide ride Don't eat at the Outback across the street . Over priced and poor food I will return to this hotel

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Ammo68, Thank you for your feedback, and we our pleased you enjoyed your stay with us. We our glad you enjoyed the breakfast and found the hotel convenient. Again thanks again for the great review and hope to see you gain in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Had good stay"

5
05/09/2016

Came here for Crush bonspiel. Friendly staffs, good breakfast offers and clean room. Nice bed and pillows (very important to me!). Hot shower came out very quickly so you don't have to wait naked. They also have swimming pool and hot tub but we didn't use. Walking distances to many restaurants and short driving distance to Ice Arena center and downtown. Offer free internet and parking as well. Enjoy our stays very much :)

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Yishuan, Thank you so much for taking the time to leave such a positive review. We our glad you enjoyed your stay with us. Glad you found the the room nice and all the staff friendly and helpful. Again thanks for the great review and hope to see you again in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Great Home Away from Home"

5
05/09/2016

We have family that lives in the Roseville area. We always stay in this hotel and usually in a suite. The suite price is very reasonable and the room is comfortable. The beds are extremely comfortable; the complimentary wine in the evening is a treat, and the breakfast much more complete than many other hotels.

"Maybe not what it used to be?"

3
28/08/2016

Very ordinary property. Ample breakfast. Rooms a bit dated. Service mixed. Lots of parking. Rooms are basic, television works; bathrooms rather spartan. Shower stalls could use facelift. Competitively priced for the area but not really a good value.

"Good place for travelers"

4
24/08/2016

This well kept hotel is in a busy district but has some nice amenities such as breakfast included in most of their rates and two lovely pools and very clean and comfortable accommodations. I didn't like that the bathroom door automatically swings shut, annoying. The desk staff was excellent to deal with. My only complaint was the Blue Oak Lounge. The older, brunette bartender was barely cordial and the WINE they serve is really inferior for California. I don't know where they get it? But I took one sip and tossed it. Pretty unbearable. Went across the street to Outback's and had a lovely Kenwood.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear MsBunny2011 Thank you for your response. We are pleased you enjoyed your stay with us. I'm very sorry the lounge attendant was not that friendly and outgoing. I will bring this up in the next Managers meeting. We are glad you enjoyed your room and breakfast and we will look into some new wine selections. Again thanks for the review and hope to see you again in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Great, affordable hotel"

5
24/08/2016

Very attentive and helpful staff. I had many questions and they had an answer for every one. Room was adequate and very clean. Provided all I needed for a one-night stay. Breakfast was convenient and quick. Parking was plentiful. Easy to get to from main highway, yet far enough away that it was quiet.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear KM, Thank you for your feedback! We are pleased you enjoyed you stay with us. Glad you found the front desk staff to be very attentive and helpful. Also housekeeping does a great job here as well. Again thank you for your feedback and hope to see you again in the future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Just for the night, that was enough."

3
22/08/2016

We had got off an 11 day cruise and was headed to Reno after a short visit with our son in Sacramento. They were busy so we left ,but we got to Roseville and my husband was too tired to go on... I checked online what we should expect to pay and was quite upset they counter guy gave a much higher price, but from the look from my husband it didn't matter it wasn't safe for him to drive on, he was tired.. AS it is with the Best Westerns we had to leave the room for the feathers to be taken out as I can't breathe with them in there........ Another bad point was the very low toilet..... ADA toilets don't cost any more but they are rare..... It was late so we didn't ask for riser. The Choice Hotels are made cheaply and oh boy this one was too, clang clang clang and bang bang all night with the doors, in fact the door to our area was broken. so had to go a distance to get in and out of our building. It was over 100 but our air conditioning worked great. kids and teens all over the place from many states for track meets in the area, but for the most part all well behaved except for the girls........ What made me change from a 1 or 2 star was the breakfast..... oh my it was very nice, but hundreds of the young and the guys eating so much and the kitchen people kept everything stocked. They were young 20 something, but worked so fast keeping things stocked and i was so impressed. They worked quietly and didn't seem to get upset...... so I changed my rating. In fact people kept coming after the shut off time and they still fed them, by that time the kids were leaving and adults could get in and not wait in a long line. This is a large complex, bed was great, but they need to fix what is broken instead of blocking with a piece of wood, as we found out it had been broke a while and please put something on the doors so they don't BANG AND CLANG all night.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Ella, Thank you very much for taking the time to share your experience with us. I am said to learn that your stay was not that enjoyable. I'm glad you did however enjoy the breakfast and compliment the breakfast staff on there hard work. We try to work really hard here to ensure our guest feels right at home, so again I apologize we did not not meet up to your expectation. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Stay in Roseville"

4
19/08/2016

We enjoyed our stay at the BW Orchard Inn. The rooms were not large but very comfortable. The breakfast area was great. The front desk personnel were very professional and quite helpful. Would definitely stay here again and would recommend it to others.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Frank, Thank you very much for taking the time to leave such a positive review. We our glad you enjoyed your stay and found the staff to be very professional and quite helpful. We really work hard here as a team from the front desk, to the breakfast attendants, also the housekeeping to ensure all of our guest leave happy. Again thanks for your feedback and you return in the future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Comfortable Hotel. Could have turned on the AC!"

4
19/08/2016

This was a very comfortable hotel. Three of us stayed in the suite. The hideabed couch was not made up although we booked for three but sheets were ready. I had only two minor complaints. The AC was not on when we arrived. With the temperature at 108 it took a LONG time to get bearable. Also there is a 'happy hour' with a free drink but we only got two tickets. Although the suite is for three everything is set up for two. Not a big deal. I also enjoyed being able to take a walk around the two courtyards on three levels. It avoided walking on the busy streets around the hotel which are not pedestrian friendly! The huge oak tree in the courtyard is lovely.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Locheribool, Thank you for your feedback! We our please you enjoyed your stay with us. You are correct most rooms are setup for two and we are working on correcting that issue so future guest don't run into the same issue. We are glad you enjoyed the cocktail reception and the walks through the courtyards. Again thank you very much for your feedback, and hope to see you gain soon! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 ext 505

"Clean, Friendly staff, quiet, great breakfast, pet friendly"

5
19/08/2016

Quiet and clean room, pet friendly, nice breakfast and friendly staff. I had a great stay at this hotel! There is a lounge and 2 free drinks each night. The Blue Oak was amazing to sit under in the evening and have a cold beverage! This hotel is close to many nice restaurants and parks. I had a nice stay!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Gapeach1956, Thank you for taking the time to review our hotel on TripAdvisor. We value all of our guest's comments and appreciate your feedback! We are pleased you enjoyed your stay and found the staff friendly. Again thanks for your review and hope to see you again soon in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 Ext 505

"Business Customer"

4
16/08/2016

We use this hotel for our business travel and for employees who are traveling. It's very clean, reliable, & a great value. Breakfast & happy hour drinks are included which is great. Staff is friendly and the pool is nice. Hotel is a little older, but the beds and linens are nice. I would recommend this hotel for the business traveler all day long for the value. Internet is fast and rooms are well equipped. it's located right off of I-80. We also travel with our son occasionally and he enjoys the pool and breakfast!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Alexander, Thanks you for taking the time to write such a great review about us for all future business travelers to read. We are very excited that you enjoyed your stay, we work work hard here as a team to ensure all guest feel welcomed and right at home. Again thanks for the review and hope to see you again! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 Ext 505

"Kind of Disappointing"

2
15/08/2016

Beware, this hotel appears much better on the website photos. The reality is a pretty major letdown. The rooms are cramped and look more spacious in the photos as well. Noisy maids in the morning made adequate rest and relaxation difficult to achieve. Desk service is friendly and helpful. Breakfast is not bad and breakfast attendants were on the ball. Pool and hot tub appeared clean and inviting (towels available and stocked well too), though we did not use them. The price of our stay was reasonable and inexpensive but holds true to the saying "You get what you paid for". Overall, not bad but I would not likely return.

"Great Hotel"

4
15/08/2016

My husband and I stayed here after a concert. We checked in about 10:30 p.m. and the staff was wonderful and got us checked right in. The room was clean, the bed was comfortable. There was a large shower and a large jacuzzi tub. We ate breakfast in the morning. There were scrambled eggs, sausage patties, biscuits and gravy, waffles, pancakes, assorted muffins, bread for toast, yogurt and cereal. Coffee and Juice. Everything was very good and well stocked. The hotel was completely full that night and the employees did a great job off keeping enough food out for everyone. There was a pool which looked clean, and there were a lot of guests using it at we did not use it however. They also had an area to sit at tables under the trees. It is a very nice hotel and I would recommend it for families or couples.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear 514rachellec Thank you for your outstanding review. We our pleased that you enjoyed your staff with. Glad breakfast was a hit and that you were able to enjoy some of the outside sitting area. You must of had a Spa room hoped you enjoyed that as well. Again thanks for the great review and hope to see you again soon!

"GREAT STAY!!!"

5
15/08/2016

We traveled for the Fair Oaks Classics soccer tournament, and stayed here for the first time. The hotel itself is very nice & clean. It offered a lot of amenities inside & outside the rooms that made our stay great. The bed could be a little softer for my own personal preference. They had a great hot breakfast buffet, and the kids (15 teenage boys) enjoyed and needed it before the games. The hotel also offered complimentary drinks at the Lounge (for the grown-ups!). The staff was great, with great service. Especially Baji! She was a great pleasure to talk to and had our multiple reservations straightened out. Baji, Carol & Tommy at the front desk were SUPER!!!!!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Maryann, Thank you for your feedback. We are glad you enjoyed your stay during the Fair Oaks Classic soccer tournament. We work very hard here to ensure that all of our guest feel right at home. I will let the front desk that you thought they were very accommodating and a pleasure to talk to. Again thank you for your feedback and hope to see you again soon. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 Ext 505

"Track team stay "

3
12/08/2016

This was a wonderful place for my Track and Field team to stay! There were 3 other teams in town for The Junior Olympics! Hotel was clean and the staff was friendly. The courtyard was a nice place to hangout after a long day! The only down fall was the AC was on the back room and didn't cool off the front room very well

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Cheirew1978, Thanks you for your feedback. We our glad you found the hotel clean and the staff friendly. We work hard to ensure our guests enjoy their experience with us. Did you let the front desk know about the AC issue? If not if you could please email me your last name so we can have that room checked. Again thank you very much for your response and hope to see you again in the near future. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 Ext 505

"Nice place to stay"

4
11/08/2016

We have enjoyed staying here at Orchid Best Western several times. The rooms are clean and pleasant. The free drinks each night at the lounge under the beautiful oak tree makes it really special. Breakfast was very good.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Arnold, Thank you for your feedback. We are please you enjoyed your stay with us, and glad you took advantage of the cocktail reception. Housekeeping does do a great job here and the breakfast team is outstanding. Again thanks for your feedback and hope to see you again soon. James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-222 Ext 505

"Excellent property! Super-convenient location!"

5
09/08/2016

The USA Track & Field Junior Olympics Nationals held in Sacramento brought us to the area. We were there with the baseball tourney visitors and staff did their best to accommodate all during this busy time. I have a couple of recommendations for management, but not a single complaint. SUITE We had a king-size bed with a living area inclusive of a sofa-bed, in the next room. The pocket door was great for privacy, and each area has its' own TV, which was THE BEST. Being a self-proclaimed "clean freak," the cleanliness of the room and bathroom upon arrival and throughout our stay made me so happy. The space in the suites is absolutely maximized to meet the needs of extended stay guests. The microwave was spotless and the mini-fridge was quiet. STAFF Every single staff person (Seriously - Front Desk, Housekeeping, Security and Breakfast Room staff) we encountered during our 6-night stay were super nice and willing to help if you asked them of something. Because of this, tipping wasn't a second-thought. I forgot to take care of housekeeping one day, and felt terrible. LOCATION: Roseville is a lovely town and the part where this property is located is very nice. Being there seven days, we learned our way around a bit. If you can't find what you're looking for off Douglas, Sunrise, Lead Hill or Galleria, you probably don't need it. EVERYTHING is right there on those streets within a couple of miles of the hotel: shopping, restaurants, banks, healthcare providers and pharmacies. BREAKFAST ROOM Nice. Great "hot breakfast" selection! Waffles, pancakes, eggs, sausage, potatoes, yogurt/toppings, etc. The cook and other staff were great every day. RECOMMENDATIONS - As other reviewers have noted, that back door needs to be fixed ASAP. Security issue with guests propping it open. - The carpets in the hallways are very dirty need to be shampooed. That kind of set a poor tone when entering the room, which should not have been the case because the rooms were very clean. Guessing that will be taken care of when the slow season comes about. -When at capacity, have some waffles and pancakes already prepared to avoid the back-up at the self-serve stations. Two waffle makers and one pancake maker just is not enough when hundreds of people are utilizing the space within such a short time frame. Great visit! Thank you so much!

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear, Couture Texan Thank you for your feedback. We are pleased you enjoyed your stay during the Junior Olympics here with us. Yes, it was a very busy time for us and we appreciate the positive review. I am glad you found all of staff very accommodating. We are in the process of getting the door fixed and apologize for any in convince it may have caused. Again thanks for the great review and hope you return again in the future! James Fitzgerald Assistant General Manager Best Western Plus Orchid Hotel & Suites [email protected] 916-784-2222 Ext 505

"nice options"

4
05/08/2016

Our softball team stayed here. The people at the front desk were very friendly and helpful. The breakfast was very good with lots of options. In the evening there was a "happy hour" Included in our stay was a glass of wine, beer or soft drink. They had some chips to snack with the drink. In the middle, there was a nice patio with tables and trees where you could enjoy your drink or enjoy a take-out meal.

Lindsey r, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Marsdencci, Thank you for your feedback. We are please you enjoyed your stay with us and that you found the front desk staff to be very friendly and helpful. We work really hard here to ensure all of our guest fell welcomed and right at home. Again thank you for your response and hope you return in the near future James Fitzgerald Assistant General Manager Best Western Orchid Hotel & Suites [email protected] 916-784-2222

"Hotel is too noisey!"

3
03/08/2016

Have stayed here a few times and the staff is very friendly and the property is moderately clean. My only number # 1 complaint is this place is always too loud and noisey during day and night. If you're looking for a quiet stay, it does not exist here. I feel staff needs to be more attentive with managing the noise level at all times with the regard of paying guests here. This is a decent place, but I cannot ever stay here anymore.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear FishUp1, I apologize that your stay was less than desired. Summer is the busiest time for us. We have sporting teams from all over the U.S. that come stay with us for various games and tournaments through out the spring and summer months. Please give a second chance and come stay with us again soon.

"Softball Central"

4
30/07/2016

Stayed here for an ASA 14A Western Nationals at nearby Maidu Park. Nice, middle aged, but well maintained motel. Good breakfast and 2 free beer or wine at the lounge in the evening. Nice pool and very helpful staff. And best of all, the air conditioning worked well, even though it was 106F during the day!

Lindsey r, Assistant general Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear johnbuck754, So glad that you could join us for the ASA 14A Western Nationals. Every year seems busier than the last. My staff and I are glad to hear that your stay this year was good one. Please join again next year.

"BEST HOTEL"

5
28/07/2016

Wonderfully helpful people and friendly staff. Good food and a wonderful lounge. Quiet rooms, clean and well stocked. Good breakfast selections and the wait staff is very helpful and friendly.Great place.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Ann L, I would like to thank you for continued business after all these years. Loyal customers are an asset in this business. We apreciate your business and look forward to your return.

"Clean and comfortable"

4
28/07/2016

Pros: staff courteous, room (executive wing) nicely decorated & clean, business center worked great & air conditioned, nice selection of breakfast items Cons: Waffle station during 8 a.m. hour was inefficient & cut off access to other food items creating grumbling long line, key operation to outside entry door was often successful only after a number of tries

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear mstark, So, glad you stayed with us recently in our updated wing and got to try our full breakfast buffet. Please come back again soon.

"Current stay"

3
26/07/2016

room was nice but electric outlet are not fit with a some of my devices. We stayed 4 days at Best western. Shredded potatoes.egg and sausage very nice breakfast but all 4 days was same breakfast. I am not sure don't want to eat too much to the customers or cook don't want to think about how to cook breakfast.After 2 days I don't want that breakfast anymore.Rooms was nice.

"Clean, modern, with a hitch"

5
25/07/2016

We arrived mid-afternoon. Our two bedroom suite was in the very back building. Parking was already very limited. The double-glass doors were broken and would not open from the outside. Other occupants had propped the door open with a rock (safety?) Later that night we had to use a door on another side of the building because we could not access it with our key card. The rooms were not huge but were accommodating. The two room suite was basically two hotel rooms with a door between them; however, there was only one room with an exit. The second room had to walk through our room to get out of their room. It wasn't inconvenient for us, but for others, I could imagine it would be. The room never specified this detail when making the reservation. The breakfast was delicious and the options were numerous. The staff did not start taking away things right at 9am, which is always nice and conscious of the patrons. My kids were all about the waffles topping choices!

"pleasantly surprised!"

5
25/07/2016

i didn't have any idea what to expect from this hotel, but figured that, for the price, it would be kind of middle of the road and i probably wouldn't get a good night's sleep. boy, was i wrong! this hotel was excellent, from the friendly, helpful staff at check in to the spotlessly clean room and surrounding grounds. i didn't hear a single sound throughout the night, either...so easy to sleep! then you get a better than most complimentary breakfast. i will be back in the area and will most definitely be staying in this hotel.

"Excellent Location and Hotel"

5
25/07/2016

Wow! We got a room upgrade upon check-in. The hotel is clean, staff is friendly and helpful, and the breakfast is good (eggs, sausage, makings for breakfast burrito, toast, yogart, oatmeal, biscuits/gravy, fruit, waffles, and juices). You get a free drink, wine or beer, from the bar. The bar has nachos you can make. Hotel is quiet and it was completely booked while we stayed. Shopping is close by. We will be back.

"Super stay"

4
24/07/2016

Wow. What an awesome pet friendly place to stay. We were welcomed with a little bag of treats for our puppy. Loved the huge Oak Tree that shaded the courtyard and outside eating area. Super clean and updated rooms with Beds that hug you to sleep.

"Good place to stay"

4
24/07/2016

One of the better hotels in the area. Best Western is the only hotel chain that I prefer to stay in in when I'm traveling. As a chain, they are pretty consistent in their quality, and they offer a full array of of accommodations.

"Good location and good value"

4
22/07/2016

We had to take a room with two queen beds rather than a king and it was cramped. Too much furniture squeezed into the room. Our room happened to be near the pool, lounge, stairway and ice machine. It was noisy but did get quiet about 10. It would have been a great location if we had kids. Breakfast was better than average, lots of seating, and good fruit cocktail.

"Clean, Comfortable Friendly staff and well priced!"

5
22/07/2016

We frequently stay at this hotel for soccer tournaments. It is a very comfortable place to stay. The kids love the pool. The breakfast is great, lots of variety. Rooms are very comfortable. There is a very nice courtyard to sit and sip your complementary drink. I would highly recommend this hotel for families or groups.

"Clean Room"

3
12/07/2016

Our recent stay at this hotel was okay. The room was clean and in good shape, but the overall property was loud and felt very communal. Hotel staff were warm and friendly at check in and check out. I'd represent our experience as a decent value, good enough for the low price.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Awilk7, We are glad to hear that your stay was pleasant and the staff was up to par. I am also glad we could meet your price range. We look forward to seeing you again soon.

"Nice for the price"

4
11/07/2016

This is a fairly large location with two courtyards; one has a pool and the other has a very nice outdoor patio. The external decor of the location is well kept but a little dated; once on the way to your room, that impression remains. There are only a couple of elevators, the desk clerk who checked me in was good enough to point out where best to park to shorten the walk from the parking lot to the elevator and on to my room. The staff is outstanding - courteous and helpful. I stayed in a king bed room, which was spotless. The only down gripe that I had was the fluctuation in water temperature. In my room, the tub and toilet area did not have a door to separate it from the remainder of the room. This was not a problem for me but might be if someone gets up in the middle of the night and wants light while they take care of business, so to speak. My room was on the third floor facing the pool and there was some noise from the pool activity but that went away promptly at 10 PM and also was not a problem for me. Once the pool noise stopped, my room was very quiet. This location offers a breakfast, which I found to be plentiful and tasty. All in all, this location is quite good for the price and I would happily stay there again.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
GH2013, Thank you for the review. We are so pleased that you had such a restful stay. I'm happy to hear that the staff was courteous and helpful to you. We hope you come see us again soon.

"Random Getaway"

4
08/07/2016

We booked this room as a spur of the moment trip to Sacramento. Love the location. Easy to get to...easy to get to the freeway. Clean rooms. Secure. Nice staff. Very cute court yard and pool. Great rate too.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
HeatherMDC, I'm glad you enjoyed your stay with us and we hope to you again next time you are in the Roseville area.

"Great value"

5
07/07/2016

The rooms are really clean and super nice. The staff is very friendly. There is an awesome outdoor patio with a giant tree in the center of it located in the central courtyard, which kind of gives the impression that the hotel was built around the tree. It has a lounge on site and free breakfast in the morning that is better/more fancy than the standard fare you get at other places. Also, the rooms don't have paper thin walls, so it was very quiet. The curtains are light-blocking, so it stays dark in the room even in the morning.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Autumn W, Thank you so much for your great review. We are so happy to hear that you had such a nice stay! I'm glad you got to enjoy our lounge, courtyards and breakfast. We hope you come see us again soon.

""+" Is in the NAME."

5
06/07/2016

Great hotel stay!!! All of the employees display Customer Service as a "+" here! We will be staying here again when in the area. The breakfast buffet was excellent - KUDOS to the chefs! The rooms were spacious, clean, and comfortable. Glad we had the room with the refrigerator and the microwave oven.

Lindsey r, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Reneej633, We at the BW Orchid suites strive to provide the best customer service to our guest. I am glad that we could make your stay a "+". We certainly appreciate your bussiness and hope you stay with again in the future. Thanks for the amazing review.

"Early for Breakfast"

5
05/07/2016

The room was very nice an clean, it was like two room with the bath in between both rooms had phone, tv clock . Courtyard area was real nice, pool was nice with towels right there an clean. the only thing was in the morning if you didn't get to the breakfast early you missed out on some of the food. otherwise my stay was good.

Lindsey r, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Janet S, We are glad to hear that your room and the service meet your expectations. You were in one of our most avaliable and ,liked room types. The breakfast crew works really hard to keep the food stocked but we do understand that it may get low closer to closing time. Thankls again and please come back to see us soon.

"Casino trip"

5
29/06/2016

Went to nearby casino for my birthday. The room was nice and the bed was comfy.. Like that the room had to TV's. Like to watch the late sports news without disturbing my wife's sleep. Breakfast was real good. Plenty of parking and we felt safe at night..Would stay here again..

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Juan C, Thank you so much for your review. I'm happy to hear that you enjoyed your stay. We hope to see you again soon and Happy belated Birthday!

"Very Nice"

5
24/06/2016

Clean, quiet and comfortable. What more could you ask? Price was very competitive and staff was very pleasant. Would definitely stay again on a return trip. Mattress was firm and five pillows on a king bed was just right. I might have to see if they are for sale!!! ??????

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Mermaidsgarden2016, I'm so happy that you had a relaxing stay. We look forward to your next visit. Thank you for you review and kind words about our staff.

"Clean Comfortable motel in Roseville"

5
22/06/2016

Great place to stay in Roseville! Clean well kept grounds, Quiet even though is is near the freeway, nice courtyard to enjoy a drink before bed. Beds are comfortable and the breakfast is good. What else do you need?

James F F, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
RMC223 Thank you for your great review. We are pleased you enjoyed your stay! Please spread the word to all your friends and family and hope to see you again in the near future

"super service"

5
20/06/2016

Great service and pleasant stay, easy on and off freeway, close to many restruants and other business. Quite and nice. Close to Auburn and many god country sites. Not to far from Folsom Lake and Highway 49

lindseyroach, assistant general manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Jerrolda721, Thank you for your great review. We are so glad that you enjoyed your stay and hope to see you again in the future.

"Very nice , better than expected"

4
13/06/2016

We had a family event to go to so stayed over here. What a nice facility, and you get a free drink at the bar, plus breakfast included!!!! Nice big rooms, comfortable bed....all good. The only thing was all the noise at the pool, but the kids were having fun and that's ok with us too!! We had a room on the third floor and ther is an elevator too!!!! Well go back there again!!

lindseyroach, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Sungal99_11, Thank you for your review. I'm so happy your stay went well and you were able to enjoy our free drinks in the lounge and breakfast in the morning. We hope to see you soon!

"Great!"

5
10/06/2016

Enjoyed our stay! To be welcomed with a cookie & get a free glass of wine & nachos were pleasant surprises. The "garden area" with that glorious tree in the center of the patio was beautiful! Delicious breakfast! Comfortable room & luxurious king-sized bed with lots of pillow -- excellent!

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Anthony K, Thank you for taking the time to write your review of our property, your comments are very much valued. My staff and I are excited you enjoyed our delicious buffet breakfast, complimentary cookies and your adult refreshments in our garden area! We strive to make our property comfortable for every guest and look forward to seeing you again soon.

"Hot and uncomfortable"

3
08/06/2016

Unfortunately, I did not have the best experience staying at this hotel location. When I got to the lobby to check in, the front desk employee immediately commented if I am checking in, I would have to wait that people are still checking out. I told her I called 10 minutes prior to see our room was available to check in to be told yes. She asked for my name to see that there was a note that in my reservation from the person I spoke with had documented that I will be checking in shortly. The room my mom and I was had was facing the pool, with a bunch of screaming kids swimming. Plus you could hear anyone who walked pass. My mom is handicap, needs a cane to assist her with walking so where our room was located was a distance from the elevator which was uncomfortable for my mom. When we checked in the room it was extremely hot. I turned on the AC that was located in the far back of our room by the bed. Our room was split like two bedrooms, the bathroom and shower was between the 2 beds. My mom called the front desk to ask for someone to come look at the AC or if we could possibly be moved to another room. The gentleman at the front desk advised he will have the maintenance guy stop by our room within 10 minutes. He also advised that the hotel is sold out and he will not be able to accommodate another room for us. He also said he will have the maintenance guy bring a fan to our room to help circulate cool air. We waited about 20 minutes, my mom called again to be advised by the same person that the maintenance guy is in route driving the shuttle bus. My mom called again for the third time expressing her disappointment. This time she was speaking with the supervisor. He personally came to our room with the fan and set it up. He advised us that he sent the maintenance guy home since he had been working all day and he apologized for the inconvenience. We again asked him if there was another room different from the room we had, he advised all rooms are the same. That's not true. I have stayed in the far back executive suite area and the rooms are different. My mom and I went to a show with family. When we got back to the hotel later that night, there was no parking anywhere. No parking in front of the hotel, all the handicap parking was full. I had to drop my mom off so that I could drive all the way in the back to find “only” 3 parking places left. My mom would not have been able to walk that far. When we did get to our room, it was much cooler, so I guess it took a few hours for the cool air to finally circulate the whole room. I feel for a hotel located in a warmer area like Roseville, the AC should be up to par in every single room. There is no reason a fan should be brought up to help circulate cool air. This is the second time I've had a bad experience staying at this hotel. The other times I stayed prior were fine. Over all I am disappointed, and this will be the last time I stay at this hotel.

"Stiflingly hot; unacceptable service"

3
03/06/2016

In spite of its ranking as a Best Western Plus,this property does not match other 'plus' properties we have stayed at. We arrived in late afternoon to a hot, stifling room. Whereas other hotels often have the air already on, here it was turned off altogether, in spite of 100+ degree weather. We ran the wall air fan unit on high at its lowest temp and the front desk sent us a fan to help get the air circulating more, but it took at least 4 hours for the cool air to reach the 2nd bed. Our room was split into 2 bedrooms with a bath area between them; so the air had no direct path to the 2nd bed. We asked for a different room and they refused, saying that there were 'no other rooms of this type' available. The hotel was not even close to capacity (maybe 1/3 filled), so this was simply a refusal of service. Making matters worse, the room was tiny and cramped. There was less than 2 feet of space surrounding the beds. The 'closet' consisted of a small space about 2 feetx18 inches that was not even deep enough to close without disturbing the clothes in it. The breakfast buffet was decent, nothing to write home about. We stayed 4 nights, so once we got the room cooled down and left the cooler running, the room stayed more habitable. The top floor was quite noisy whenever someone walked past. Late one evening it sounded like a whole team of kids came running past and pounded on our door, waking us from sleep. Not my idea of a restful night. The beds were comfortable in spite of the unfortunate events we experienced; but next time I will not choose to stay at this hotel.

"Unless you want mad house, I'd look elsewhere"

2
31/05/2016

Every softball team in the area was at one hotel and this must have been it. Total mad house, no hot water, breakfast line super long and ran out of everything, super messy; staff wasn't keeping up, unable to connect to the wifi to many users on it and housekeeping left empty dirty cups in room every day.

"Birthday Weekend"

5
29/05/2016

We had a very enjoyable time. The manager was wonderful and the staff friendly. The breakfast buffet we more than I imagined and the pool was delightful. Overall we had a wonderful time and we would definitely stay again.

James F F, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Kerri, Thanks for your feedback! Here at the Best Western Plus Orchid, we try really hard to ensure all of our guest feel welcomed and right at home! Happy belated birthday and hope you return in the future. James Fitzgerald Assistant General Manager [email protected]

"excellent value for a quality stay"

5
27/05/2016

stayed in the King suite, 4 people in room but didn't feel crowded. Double sleeper sofa was comfortable. room was very clean and smelled nice. On first floor but didn't notice any noise from neighbors above or beside. The hotel was completely booked for the night but didn't feel crowded. There was plenty of parking behind the hotel, and the staff made sure to remind us of where was appropriate to park.

James F F, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Sarah, Thanks for your great review, and we are pleased you enjoyed your room. We try hard to keep the hotel well maintained and appreciate your feedback! James Fitzgerald Assistant General Manager [email protected]

"Regional planner "

5
26/05/2016

Yolanda was great! Very good customer service. I suggested this to my boss and his executive team based on my last stay there. Yolanda was great to my crew and I then. She went above and beyond with my boss and his team, making me look good. Thank you again Yolanda and Best Western Plus Orchid. I will keep sending people your way because of Yolanda.

James F F, Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Terry, Thanks for your feedback. We are pleased Yolanda took such great care of you and your crew. I will pass on the word to her myself and hope we will see you and your crew again in the near future. James Fitzgerald Assistant General Manager [email protected]

"super room super price"

5
25/05/2016

Their in-room suite is a unique and great type of room at the same price as a regular room. Everything was in tip top shape and worked. The service was perfect and even had free van service to the closeby Kaiser [email protected]!

"Home Away from Home"

5
24/05/2016

We stay frequently at the Best Western Plus Orchid Suites, and thoroughly enjoy it. The staff are very friendly, the rooms are always clean and comfortable, the breakfast is excellent. We will return.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Pattie859, Thank you for completing the survey regarding your recent stay at our property. I'm glad that you found our rooms clean & comfy and that our staff took good care of you. We are so pleased to see that you were able to enjoy our amazing breakfast. We take pride in offering the best hotel breakfast in the area using fresh products like eggs and potatoes. We hope you will return again soon..

"A blessing most needed!"

5
23/05/2016

Flying 3,000 miles across country to meet family about your mother's placement in a home and placing her with Hospice was a very difficult trip for me. Staying at this motel uplifted my spirits in a way that told me there were the most caring people this far away from my home in North Carolina. Thank you Carol & Yolanda for your hard work & your gracious assistance during our stay in Roseville. Will stay again on our return trip back!

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I'm glad Yolanda and Carol made your trip a little easier and we hope to see you again soon.

"They went above and beyond"

4
17/05/2016

I just returned from a three night stay at the Best Western Plus Orchid Hotel in Roseville, CA; and I wanted to take the time to thank its staff for a wonderful experience. After having stayed for many years at a Hilton Hotel brand property, I had my brother check out this hotel for hosting my Mom's funeral memorial reception, as well as accommodating our family members from out-of-town; and I am glad he did. This hotel went above and beyond for my family. Sara Hellums assisted my brother in booking a perfect reception room that overlooked a large courtyard with an oak tree, and securing a group rate for our family members. Everyone was wonderful during our stay, including the banquet set-up staff of Kevin and Hector, who took the time with us making sure everything was in order. Carol was a delight at the front desk. The rooms were nicely furnished (this property had been recently remodeled). Breakfast was simple and efficient. All and all, the location and staff did an outstanding job during our emotional time. Thank you from the Coats family.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thomas K, Thank you for completing the survey regarding your recent stay at our property. I'm so glad to hear about your experience at our property. I will be sure to pass your words on to Sara, Kevin and Hector. We hope to see you again in the future.

"great place for a quiet nights rest"

5
17/05/2016

I had finished up business in the bay area and headed toward Reno, but just to tired to continue and saw the Best Western sign and decided to stay. Clean facility and worth the money. Will stay here again.

Lindsey r, Assistant General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I'm glad you enjoyed your stay and we look forward to seeing you again.

"Family Reception"

4
16/05/2016

Had a family reception for approx. 40 people and needed a place in Roseville/Rocklin area. After checking several other hotels in area we met with Sara at the Orchid Hotel and Suites. She was very helpful, staff was excellent, room was clean and perfect. They set up room well before our event with round tables & chairs, 3 rectangle tables, linen and table skirts included, also supplied ice and water for quest. Their price was below others and they wanted our business, returned calls, answered questions and were friendly to all. Would use them again and recommend meeting rooms to all.

"Worth the price."

4
15/05/2016

I like Best Westerns, you know what you are in for. The rooms surround the pool area, so it is noisy. The walls are thin as well. The free breakfast is really good, eggs, hash browns etc. the bed was comfortable and everything worked. The location is close to all sorts of stores and restaurants, it is really convenient.

"Best Hotel"

5
14/05/2016

The staff and hotel are wonderful. I travel a great deal and this is the best hotel so far. Your stay will be to the best of their ability. If you wish housekeeping at a certain time they will do their best. I will not stay at another hotel when I am in Roseville.

"Convenient location "

4
12/05/2016

This motel is right off I-80 and a great location. Friendly staff, clean rooms and free breakfast. We stayed in a king suite which was more than we needed but was upgraded after they oversold their standard king room. This room would be great for anyone traveling for an extended work trip or possibly a large family as it has basically 2 areas that can be divided with pocket doors. Both rooms have televisions. The king bed had 6 pillows (and not the wonky little ones) if you are a pillow hog. If you want to partake in the free breakfast, which I've heard is the best out there in the free hotel variety, they quit cooking at 9am. But if you sleep late, there is a Mel's Diner nearby. We will defiantly be back when we stay in the Sacramento area again.

"Lesiure"

4
10/05/2016

The overall trip was peaceful and serene. I would recommend the Orchid Inn to friends and family. It can be a bit pricy but the service was very good. For example the toilet seat was very loose we called the front desk to have maintenance come and fix it. It took them less than 30 min to come and take care of the problem.

"Best Western AAA Plus+++++"

5
08/05/2016

Always a great place to stay. Very easy access from The 80 and plenty of places to eat and relax nearby if needed. Great pool and jaccuzi. Rooms are always clean with great beds! Very friendly, helpful staff! Good internet and large flat screen TVs in the rooms! Highly recommended!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Kevin D for sharing your review. We love having the opportunity to host you and your coworkers at our property. Looking forward to seeing you again soon.

"THRIVE"

4
06/05/2016

The outside may look a little dated but the staff and the comfortable beds and guest room size more than make up for it. Breakfast was more than a danish and bowl of captain crunch. I am talking fresh made scrambled eggs, sausage, hashbrowns, waffles and much more. Breakfast was incredible!!!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you David S for your wonderful review. We work hard to create a warm and welcoming environment and we are so glad that you were able to enjoy your time here while attending the Thrive event. We look forward to hosting you next year!

"Nice hotel"

4
03/05/2016

Nice place to stay with many restaurants and malls at walking distance. Clean and quiet but compact rooms, very good breakfast, nice and helpful front desk people and good wi-fi. A little far from the airport but a good hub to know all the Sacramento region.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Nelson P for your 5 star review. We are so happy to know that you enjoyed our property and that we were a great central location for you. We hope to welcome you back again soon.

"Awesome place to stay!"

5
02/05/2016

We found this hotel to be super nice. The whole staff were friendly and happy to be there. The room was very comfortable and quiet. Breakfast was actually real scrambled eggs, real hash browns and real sausage! Not common for most hotels. Plus they had numerous other breakfast items. We will definitely stay there again.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you O567MSlindam for your 5 star review. We are so pleased to see that you were able to enjoy our amazing breakfast. We take pride in offering the best hotel breakfast in the area using fresh products like eggs and potatoes. We hope you will return again soon.

"Stay in North Highlands"

5
02/05/2016

The room was very clean, every thing was working. It did not have a problems trying to use the WIFI, connected right away. There was lots of places to eat in the immediate area. its nice they offer drinks in the evening.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your 5 star review Reynaldo C. We are happy to know you had a great stay and that you were able to experience our new upgraded WiFi system. We hope that you will be back again soon.

"Gpa"

4
02/05/2016

One of the very best based on Breakfast and hotel front desk. Question the cleaning policy and linen policy. This hotel has a group/convention room policy so if you don't get told then you have to live with whatever they bought. Gladly mine was only a Baby Shower for about four hours so .....discuss. My overall is a Four Stars.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank yo Steven K for taking time to to share your review. It looks as if you had some questions about cleaning and linen - we do offer full daily housekeeping service to our guest. I would be more that happy to answer your other question about group/convention room police if you would like to reach out to me directly at (916) 784-2222

"Pleasant stay."

4
01/05/2016

We were greeted quickly, and with friendly and accommodating attitudes! I had some special requests that were met with no problems. The hotel is older, but clean. The room was updated with a newer, updated decor. Also, clean. The elevator was very helpful to move luggage, etc. It's nice to have a room with fridge and microwave without having to pay extra. Beds comfortable. We had a plugged toilet, and they were there within minutes of the call. Two complaints.... -The hot water was very slow to come, fluctuated while in shower, or didn't get more than warm. But no cold shower, just like warm. -I hate when there's no guide for the tv. We had no idea what was on and when. The tv response is super slow, so scanning through was a pain. All in all, good visit. We'll probably stay there again.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Pamela C for sharing your feedback about your stay. We are glad to know that our staff was able to take great care of you during your stay and were able to quickly resolve your room's issue. I am so sorry that there wasn't a TV guide option in your room and will look in to how we can fix that matter. I am also sorry to hear you had issues with the water in your guest room. I will look in to that matter right away. We hope that you will come back and stay with us again soon.

"I NEEDED A GOOD NIGHT'S REST!"

3
25/04/2016

The facility is very nice and the front desk very accommodating. The room was clean and the beds were comfortable. My ongoing problem with Best Western no matter what city is the noisy fan in the bathroom and the use of paper products for their breakfast. I bring my own coffee mug, but how difficult would it be to provide "real" cups and plates for breakfast? Their breakfast was better than some Best Western hotels I've stayed at recently.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Carole S for taking the time to review your stay at our hotel. I am glad that you found our rooms clean & comfy and that our staff took good care of you. I really like your suggestion to offer an option of non plastic or paper plates and coffee mugs in our breakfast room and will look in to adding this feature. We hope that we will have the chance to have you visit us again soon.

"Restful"

5
20/04/2016

Very nice place. Right off the freeway. Staffing is very professional and accommodating. Needed a bottle opener and front desk sent someone up in less than 10 min. Would definitely stay there again in the future! The cleanest rooms in all of Roseville!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Lock M for your 5 star review. I am so glad to see that our staff was able to take care of your needs and that you enjoyed your time here. We hope to welcome you here again the next time your travels bring you to Roseville.

"girls night out"

5
18/04/2016

Me and some of my girlfriends stayed here for a girls night out and everything was great. We got a nice suite in the back with two kings beds and two bathrooms!! The breakfast was great and the lounge was nice. We will be back next time we get together for a girls night.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your 5 star review glenda p! We are so glad that we could be the perfect location for your girls night out! We are looking forward to you visiting us again during your next trip.

"Great stay!"

4
16/04/2016

We received two complimentary drinks at the bar and our bill came with free hot breakfast at 6:30AM. The room was great! It came with coffee maker, tea, fridge, and microwave. The bed was very comfortable! Stayed here twice already, and I'll be back!

"Outstanding customer service"

5
16/04/2016

Yolanda at the front desk was Outstanding from the time we checked in till the time we checked. Yolanda went out of her way to accommodate us all of our party. She made us feel welcome and comfortable. Thanks to Yolanda we will most certainly be back. Anna was also great very helpful.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you dickersonaterry for your 5 star review. We are so pleased that Yolanda made your stay a memorable experience! We look forward to sharing your comments with Yolanda and Anna and look forward to welcoming you back again soon!

"Good Location"

4
13/04/2016

Having had a great experience during a previous stay, we opted to stay at this property again. We chose the executive wing which is considerably nicer, however, during this stay we experienced kids running up and down the hall and noisy guests above us, so this stay was not quite as nice as the previous stay. Overall the hotel is in a good location, clean, comfortable, competent staff, and it has a good breakfast.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review Kat654. We are pleased to see that you came back to visit us a second time. I am so sorry that you had issues with noise. We work hard to provide a clean and quite guest room and will look in to monitoring the hallways more often so that this issue doesn't happen again. I hope we will have a chance to welcome you back again soon.

"Room was somewhat dirty"

3
09/04/2016

I tend to check my room before settling down. I found popcorn and the stick from a lollipop on the floor behind the bed skirt. A pillowcase had hair and a stain on it, and I even found an earring back under the mattress. It's a little odd to check there, but I hear that you should check there and in the folds of the sheets for bed bugs. There were also crumbs in the chair. This might be average for a hotel, but I'll never come back.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Christina F, I am so sorry to hear about your experience. We pride our self on our clean and comfortable rooms and I am so disappointed that you did not experience this. I would love to have the opportunity to speak to you by phone and see what we can do to make up for your disappointing stay. Please feel free to contact me directly at (916) 784-2222 ext 501.

"After the snow safe haven"

4
06/04/2016

We drove over Donner Pass in a foot of snow on a Sunday evening and it took four hours to go 40 miles. Anf it was pouring when we got there. We were happy to find this place available and allow pets for a $20 fee. We were on the top floor but the elevator saved us. The breakfast was great and the staff were very helpful and friendly. The room was very clean and quiet. There was a nice courtyard area that would have been nice use in drier weather. Very nice!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Laurie P for sharing your review. I am so glad we were a safe haven after such a crazy drive from the snow. We hope that we can welcome you and your family back again soon.

"Overnight stay."

4
04/04/2016

Clean and comfortable room as a stopover for a family of 4. Spacious room with choice of set up. Good value for a family for an overnight stay, rate included breakfast which was reasonable. Free wifi however was very hard to pick up, generally could not access it due to low signal.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review Lauren N. We are so glad that our hotel was the perfect fit for your family. I am so sorry that you had any issues with the internet. We are having a huge WiFi upgrade an added access points this month and I am sure you will see a huge difference the next time you visit us. We hope to see you soon.

"Great Stay!"

5
03/04/2016

This is a great place to stay at, the staff treats you well and helps out. They made me feel "at home" Their breakfast is amazing! Staff, Rich and Tommy, at the front desk are professional. I would come back again, thank you!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your 5 star review Michelle S! I am so glad to see that Tommy and Rich as well as our other staff were able to make you feel at home. We are looking forward to your next visit.

"Good value"

5
01/04/2016

Motel is clean, and room was quite spacious. Would stay here again, Beautiful oak tree in interior courtyard, and happy hour in afternoon with two drinks gratis per room! (this last bit is just to fill up my review to the required 200 characters.)

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Harold B for your 5 star review. We are always so please when out guest share there great experience with our hotel. We hope that you come back to see us again soon.

"Towels and Bedding High Chemicals"

3
28/03/2016

I have stayed before, however, this time I got hives from the towel's and bedding. High bleach smell in the bedding, towels were stiff and smelled of bleach. Not sure if the chemicals or cleaning supplies have changed from my previous stays.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Gaydell D, Thank you for taking the time out to share your experience with your last stay. I am so sorry to hear that you experienced any issues from our linens. We have been using the same amazing cleaning products for more than 4 years now but please know I will look in to your issue to see what has happened. We hope that you will give us a second chance the next time you are in the Roseville area.

"Very nice place to stay at."

5
17/03/2016

We really enjoyed our visit at this Best Western. It was very nice and the room was clean and bed very comfortable. The breakfast was pretty good, and warm. Close to the freeway and a few restaurants and stores, gas stations, etc. The staff was very friendly and ready to assist if needed.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Miriam L for your positive review. We always love to hear from our guest. We hope to welcome you back again soon.

"Could have gotten a five star...."

4
17/03/2016

Wifi did not work in our room. Went to the lobby and it worked there but as soon as we got in the room it would not work. Staff is super friendly and helpful. Our remote didn't work either but the guy came right away to change it out. Breakfast was probably the best I have had in all my stays at a Best Wester. Fluffy scrambled eggs, great potatoes, and the girls in there were hard working and very nice. Very quiet and very good location. Will stay again!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks Pingee for your review! I am sorry to hear you had issues with our WiFi. We are currently going through a major renovation to our WiFi to give our guest the fastest experience in Roseville and I know you will see a huge difference the next time you visit. I am also so glad to see you loved our breakfast and our super friendly staff. We hope to welcome you back again soon.

"Exceeded my expectations - will be staying here again"

5
15/03/2016

This isn't your normal Best Western - I was totally amazed at the service and friendliness of this hotel and staff. Clean and modern rooms, fluffy towels, 4 pillows per bed, and very well maintained. The included warm breakfast has enough items to satisfy every member of the family, and they provide 3 different newspapers every morning in the lobby. Everything in the room worked and the staff was always asking if there was anything else they could do to make my visit more comfortable. This is a place I will try and book first next time I'm staying in the area.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Dennismc2015 for your outstanding review. I am so glad to know we could take care of your whole family and that you had a chance to have our amazing breakfast. We look forward to welcoming you back again soon.

"Wonderful Hotel"

5
10/03/2016

I have always stayed at this hotel when I'm in Sacramento area on business. Wonderful and very helpful staff, updated comfortable rooms, all the amenities you would want. A wide variety of restaurants close by.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for the wonderful review suzeeeq3. We are pleased to know we are your go-to hotel when you are in the Sacramento / Roseville area. We look forward to welcoming you back again soon.

"Best of the West Best Western"

5
10/03/2016

I stay here frequently and love the hotel and area. The hotel is in a great location near the interstate and has many places to eat and shop nearby. The staff at this hotel are always very professional and at the top of their game! Rooms are great and not a lot of riff raff in the area! Highly recommended!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks for the great review Kevin D! You have been a loyal Orchid guest for many years and we are so glad that we can be your home away from home. We will see you back soon!

"Not bad!"

3
07/03/2016

This isn't one of the very best hotels that I have stayed in, but it isn't bad. I found the staff to be friendly! The room was clean and would do for what my needs are. The breakfast was very good! This hotel is located near a variety of restaurants, bars and other amenities a traveler might need.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review Gordon G. I am pleased that you enjoyed your stay here when you are in Roseville and we hope to welcome you back again soon.

"Highly Customer Service Oriented"

5
05/03/2016

Front desk was very accommodating and wonderful to work with on registration and check in. Breakfast was good. The hotel is very clean and you can tell it very well taken care of. Loved the queen beds being separated and had two flat screens. Along with it was nice to have a refrigerator and microwave in the room. Parking was close and elevator was right next to where we parked.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks Djanways56 for your amazing review! We work hard to create a warm and friendly environment and are always so pleased when our guest notice! We hope to welcome you back again soon.

"Friendly staff, clean, good location"

4
03/03/2016

From the front desk to breakfast staff, everyone was friendly and helpful. Room was clean with plentiful towels. Modest fitness center with bike and treadmill. Surprised by variety of options at breakfast: eggs, granola, yogurt, cereal, pastries, fresh fruit. Located near freeway which made traveling to my business appointments easy. Also located near several restaurants and stores if you need a meal or forgot something at home. I would definitely recommend this place to others.

"Yuck"

2
03/03/2016

Well, I guess I should have known it would end this way given it is a Best Western but ignorantly I thought maybe this would be an exception given the reviews I read...but sadly NOPE! If you enjoy the sound of the Freeway lulling you to sleep and an elevator that may or may not actually make it to the floor without stopping and opening halfway between floors then this is the place for you! I have to say the room itself in the "Executive Building" wasn't bad, once we got the key to the correct room. Sadly, the front desk gave us the wrong room number so we had a very awkward moment with a very nice sleeping couple when we attempted to enter their room thinking it was ours. So we made the 10 minute walk back to the front desk with all our luggage to get the CORRECT room number. Our room, let's see, the bed was horribly uncomfortable, the Freeway noise was overwhelming, the refrigerator did not work and when it did start working it froze everything we put inside. NEVER AGAIN!

"Good value"

5
29/02/2016

We enjoyed a three night stay in a comfortable, quiet and clean room. The full service breakfast buffet was an added benefit. Even though the hotel is older it is kept in good shape and we ould happily return.

"convenient and good price"

3
26/02/2016

room was clean, good value for the price, staff was friendly and quick to solve a problem with the plumbing, free breakfast was average as they usually are everywhere however this hotel had a little pancake maker which was fun

"Nice hotel"

4
24/02/2016

We were on our way thru town & decided to stop for the night and were very happy with this hotel. Nice & helpful staff, great rooms and fairly comfortable beds. Breakfast though standard fair for a hotel breakfast was very good and very fresh. I understand that they also have a happy hour in the evenings although we were not there in time for that it is a nice perk.

"1st time at Best Western Plus"

3
17/02/2016

Clean room, clean sheets, pet friendly, but a bit pricey for the location. There is no do-not-disturb hang tag in the room. Also on the second day, the house-keeping crew did not replenish shampoo and conditioner. I guess they expected the four of us to use only one small tube of shampoo and conditioner for our two-day stays.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Patrick, Thank you for your feedback about your recent stay at our hotel. I am sorry that housekeeping did not leave another set of shampoo and conditioner for your room. We have a strong commitment to being a "Green" hotel and typically will not leave more of an item if there is still some in the room. Our staff is always more than happy to bring you more of any item that you may need 24 hours a day. I hope that you are willing to give us another opportunity.

"poor wifi"

4
16/02/2016

Wish the property had better wifi. the wifi was so weak. we wanted to use our gadgets to watch some movies but there was no internet in the rooms. there was strong wifi in the lobby, but once you get to the room, there's nothing. also we could hear the noise from the next room. it was ok though since it stopped after 11pm. I will still consider staying in the property though.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Cid B - I am so sorry to see that you had issues with our WiFi system. We are currently completing a full renovation of all of our access points and adding more band with with in the next 30 days. I have no doubt you will see a huge improvement the next time you visit.

"Awesome"

5
08/02/2016

Everything he real great nice and clean lovely establishment the service is qlso wondearful staff very helpful and the breakfast fresh and delicious. The hot tub was actually working in use and clean also nor an over bearing smell of chlorine

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Christioni89 for your review. I am so glad that our staff took such great care of you and that you were able to enjoy our amenities such as our full hot buffet breakfast and our hot tub. Looking forward to having you visit us again.

"BW Plus"

4
08/02/2016

Not bad at all for an old Orchid Suites. BW did a nice job of making the hotel pleasant and comfortable. WiFi worked like a charm and breakfast was better than most. The only negative was a slow camode that eventually overflowed. The previous occupants stuffed objectionable objects with predictable results.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your feedback Dan Q. I am so sorry to hear that you had issues with your restroom and want to apologies for the inconvenience. Please know that our staff took care of it immediately after it was reported. I am so glad to hear that our upgrades to our internet are showing and that you had no issues getting online. We hope to welcome you back again soon.

"Golf trip with Buddies."

5
08/02/2016

2nd time staying here for our annual golf trip and we love it. The semi private rooms are perfect for a bunch of guys on a guy trip, you have your own space to yourself without having to get separate rooms. Very clean and fantastic staff.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks Tony P for your review! We love having a chance to host you and your group for your yearly golf trip. Looking forward to seeing you again next year!

"Very Best Western"

5
07/02/2016

The check in staff does a great job getting our rooms ready before we arrive-sign and go. Very professional and friendly! They are on top of their games! The rooms are always clean and comfortable. Close to the interstate and restaurants are also nearby. You get bang for your buck at this place!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks Kevin for your outstanding review! We are so pleased that you have chosen to stay at our property when we know you have many choices in the area. We look forward to welcoming you back again soon!

"Great Stay"

5
31/01/2016

Stayed at this hotel and had a great stay. Clean room, very nice staff and a good breakfast. Good layout for our family of 4. The rooms in the back building were really nice! Will be back the next time I am in town.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you necie_shell for your lovely review. We are so pleased that you enjoyed yoiur stay and we hope to be able to welcome you back again soon.

"Totally GREAT!!!"

5
29/01/2016

GREAT ROOMS N GREAT SERVICE!! Clean as a whistle!! Rooms and grounds where clean The rooms are divided for 2 beds which makes it private Compared to your standard hotel rooms FOOD Breakfast was full on Eggs Bacon Sausage Shredded Potatoes Cereals Muffins Bagels English Muffins Etc. Tommy Hotel Clerk was on it No wait No hassle Very helpful I would stay here again without a second thought I travel for work so this was business

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Rich H for your review. I am so pleased so see you were able to enjoy our amazing full breakfast and that our semi private room worked out well for you. We look forward to welcoming you during your next visit.

"Second Visit"

5
29/01/2016

Plan to stay here, whenever we go to Roseville. Love their room configuration with two separate bedrooms in one room. Good breakfast and free happy hour. Lindsey Roach, front desk mgr, was willing to help us, when we had a last minute schedule change and forgot to change our reservation.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you RobinC21 for your comments. I am so pleased that Lindsey was able to take such great care of you. We look forward to your next visit.

"Great rooms... could use a bit of exterior upkeep."

4
20/01/2016

I chose this hotel because of others reviews so I suppose I should return the favor. My brother and I arrived at this hotel about midnight directly from the airport. It's in kind of a weird (my opinion of most suburbs) suburban business area. Nothing around the area was really open except a sports bar. Anyway... The guy at the desk was really friendly, helpful and efficient. The hotel itself, is kind of typical construction for the era... not great but passible. The rooms, however, were really nice, especially for the money. Two TV's (even though one remote was missing batteries) , two beds, etc. Very nice. The fan in our bathroom wasn't working but that's a pretty minor failure. Breakfast, for a U.S. hotel was quite good. Actual breakfast instead of a cereal box and milk. Thanks and cool! Would I stay there again.....definitely!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you wunnspeed for your review. I am pleased that you enjoyed our breakfast and that the room layout worked out well for you and your brother. We hope that you will be back to visit us again soon.

"OUTSTANDING STAY LARGELY BECAUSE OF FRONT DESK PERSON YOLANDA"

5
18/01/2016

This is a clean and well run first drawer hotel operation. The person who stood out and made my stay truly enjoyable was front desk person Yolanda. She is ebullient, sweet, intelligent and 100% accommodating. Her warm smile and desire to please--was truly a pleasure. Also, not only is Yolanda an outstanding individual performer--she also excelled as a team player vis a vis her interaction with housekeeping, laundry, houseman etc. Thank you Yolanda for making my stay such a pleasure. I will, without any hesitation whatsoever,recommend this hotel property to all of my friends, family and business associates. Thank you again!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you James S. for taking the time to share your review. I am so pleased that you had a fantastic experience with Yolanda. She helps make our hotel the best location in Roseville! We look forward to your next trip.

"Large Clean"

4
18/01/2016

Convenient on/off highway. Clean, well maintained, large rooms, accommodating staff. Full continental breakfast is offered: scrambled eggs with salsa and cheese, sausage patties, biscuits and gravy, yogurt, waffles with many toppings, fresh fruit. oatmeal, juices, milk, coffee, tea.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you moke57 for your feedback. I am so pleased that you enjoyed our hotel and loved our full buffet breakfast. We are always trying to improve on what our guest want with a hotel and love to see when it is working! Looking forward to seeing you again the next time you are in Roseville.

"Great Rooms!"

5
17/01/2016

I stayed in a double room with a mini fridge and microwave and loved it! It kind of felt like two rooms, because the bathroom is located between the two beds which gives the people sleeping in each bed a lot of privacy. Not to mention that each bed has their own TV! This was beyond awesome for me to be able to watch the channels I want to in bed while the occupants in the other bed can watch whatever they want on TV! There was also a awesome happy hour where nacho's and beer and wine were served complimentary! Not to mention great cookies and coffee in the lobby, (also complimentary) and an outstanding breakfast where every breakfast food is served! They had scrabbled eggs, sausages, pancakes, waffles, yogurt, cereal, oatmeal, fruit, pastries, toast, juices and more. This hotel by far exceeded my expectations and I will be back and referring family and friends here. Great hotel!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Teresa D for your 5 star review! We work hard to show that we care about our guest needs and I am so pleased to see that our room and services were the perfect fit for you. We hope that you come back to visit us again soon.

"Good place to stay on way to Reno"

4
16/01/2016

Stayed here before. Very friendly staff, very nice rooms, good breakfast selection. Will stay here again when passing through or in the area on business. Even though near the freeway, didn't hear the traffic.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks Eva D! We do have a great location right of of Douglas on 80 but are far enough away that you will not hear any freeway noise. We hope you will come and visit us again soon.

"Does the job"

4
10/01/2016

Has everything you need: place to sleep, shower, watch tv, etc in a clean environment that is easy to get to from the freeway. Large complex with lots of amenities. I think the only thing they're missing are safes in the room. There is a fan on constant,y in the bathroom so there is a constant hum but it's not bad or overpowering.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review pgrey. We look forward to welcoming you back the next time you are in the area.

"Should have stayed upstairs"

4
08/01/2016

I love this place and will stay here again, but I did have a problem this time. I didn't report it because it was early morning hours..12:00 - 5:00. Don't know who was above us or if it was a employee working room, but someone was walking 90% of the time. Next time I go, I will ask for an upstairs room. I almost asked for a discount. I should have called the front desk.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Melinda L, I am so sorry to hear you had issues with noise. We do have security that is onsite during 11pm to 7am to assist with any noise issues that my come up. If this ever happens again please feel free to contact us immediate so we can take care of the problem. We hope to have another chance to have you be our guest.

"A great bargain find!"

4
06/01/2016

We booked this hotel for just a place to crash when visiting family - and it exceeded our expectations. The price was good (around $65) and the hotel had lots of good features - a really excellent full-cooked breakfast with lots of fresh options, a clean refurbished room. It appears to be an older property that is in the process of being rehabbed (our room in the "executive wing" was pretty nice) and is VERY well managed. Kudos to the staff for working hard to make our stay nice. If you've stayed in budget hotels and nice hotels - this has characteristics of both - in a great combination for the price.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you pslowik for your comments. I am so glad you were able to enjoy our hotel and we look forward to welcoming you back the next time you are in Roseville.

"Not our best experience with Best Western"

4
02/01/2016

We've stayed at this location several times in the past two years because our son & family live nearby. This is the first time that we've experienced problems with our room reservation -- we requested a room for 3 adults w/2 queen beds and were given a room with one queen & a sofa bed. We checked in late at night and were too exhausted to report the issue due to the fact that it was late on Christmas Eve and we were only staying one night. I never received a confirmation letter about the reservation -- if I had, I would have caught the discrepancy in the reservation. This location was undergone several upgrades in the last two years, resulting in better security. I do recommend this location though.

" amazing customer service"

5
21/12/2015

I think the morning guys name is Matt and the security dude Paul made my stay amazing felt like I was family drinking my coffee in the morning I like to conversate and they stopped what they were doing and gave me there time made this the best hotel I stay at

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thanks mikemanfam5 for the great review. We have an amazing staff and I am so glad that they made you feel like part of the family! We can't wait to welcome you back again soon.

"Impressed"

4
19/12/2015

First time here. Love our unusual room configuration with 2 queen beds in 2 separate rooms, with the bathroom between. Would be good if you were traveling with kids, but worked well for the two of us, because my husband could watch tv until the wee hours, and I could go to sleep. Each bedroom has a tv, so we could each watch the programs we enjoy. No door between the rooms, but it still works. Surprised to find a happy hour Mon-Sat that lasts from 5:30 - 9:30 with two complimentary drinks. Mike, the bartender is a great host. Lots of choices for the complimentary breakfast and enough tables.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review RobinC21. I am please you were able to enjoy one of the many unique room layouts that our property does offer. We hope that you will be back to visit us again soon.

"Family trip"

3
10/12/2015

We booked this hotel when we visited Roseville with my family. The stay was pretty OK and room was clean. Love that this hotel is non smoking. Breakfast was good and we would stay here again if we have yo visit Roseville.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you pat w for your review. I am so pleased to see that you enjoyed your stay and that you we able to take advantage of our amazing breakfast. We look forward to welcoming you back.

"Old and noisey..."

2
08/12/2015

The walls are tissue thin and you can hear conversations and TV from rooms on each side. It has not been recently renovated and could have smelled fresher. Never again!! We failed to see the Plus in this Best Western.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear OurGig, I am so sorry about your recent stay at our hotel. We work hard to create a comfortable and welcoming environment for our guest and I am disappointed that you did not enjoy your stay. We have had a completed a fiull hotel remodel in 2014 and continue to upgrade our property monthly to keep it fresh and modern. I am disappointed that this was not your experience. I hope that you would be willing to give us another chance to prove this to you the next time you are in Roseville.

"very nice hotel"

5
06/12/2015

this was one of the best rooms and night sleep i have ever got for the price. It was a very roomy room clean and comfortable. it had a whirlpool tub and a seperate living room and 2 48' tv's and all the amieties

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Debra N for your lovely review.We are so pleased to see you enjoyed your stay and we look forward to welcoming you back again soon.

"Nice place to stay"

4
03/12/2015

Have stayed at this hotel several times and really enjoyed every stay. Very clean and comfortable with a staff that is warm, friendly and ready to act. The continental breakfast is more than one could expect since it far exceeds the usual donut and coffee most hotels serve. I would recommend this hotel to all my family and friends.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Melynda/jacquel... m for your review. We work hard to have an outstanding selection for breakfast and I am pleased to hear that you were able to enjoy it. We look forward to your next visit.

"Perfect for our needs"

4
02/12/2015

We have stayed at this hotel many times in the past several years. Best Western made much-needed upgrades when they acquired property a couple of years ago. The staff is always very friendly and anxious to make sure everything is just as you require. Rooms are clean and quite roomy. Mattresses not overly comfortable but that is probably to be expected.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Joan C for your review. I am pleased to see that you have made us a part of your yearly family tradition. I am also happy to see that the continued renovations we have been putting in to the hotel show. I look forward to sharing your comments with our staff and we look forward to welcoming you back next year!

"always clean"

5
01/12/2015

I stayed here on Black Friday. I loved the extra touch of the services they offer as I used the wrapping station for gifts and noticed they had a shuttle to the mall. I have stayed here 3 times now and slept very well. I like that I can walk to shopping and restaurants nearby. The staff is on top of things and I feel safe staying at this location. Beds are nice.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you nise95722 for your comments! We try to make it festive around the holidays with our gift wrapping station, mall shuttle and the hot chocolate bar. We look forward to welcoming you back again next year!

"Good and convenient"

5
29/11/2015

i liked this place. good price and good rooms. the breakfast was nice. coffee is not as good as other hotels but it's not bad. internet and tv keep disconnecting but i didn't call the hotelb to fix it though. most of my time was out of the hotel

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Motaz A for your review. I am pleased to see you enjoyed your stay and please know that we currently undergoing a large overhaul of our internet so it will be even better the next time you come.

"Never disappointed"

4
28/11/2015

Once again we spent the Thanksgiving time at the Best Western Plus Orchid Hotel and Suites, Roseville. We love this hotel and are never disappointed. We have family in Roseville and this hotel has become "our hotel" while we're visiting. We've watched it grow and change over the past 20 years. Thank you for providing a comfy place for us in our home away from home.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Jay/patricia J for being a loyal guest! We are so pleased that we have become your home away from home for the holidays and look forward to spending many more with you!

"Great Time"

5
24/11/2015

We had come to Roseville for a Family event. We had an overall great experience with Best Western and cant wait to come back next year. We had a pet and when making the reservation I was thinking that if we stay in a pet room the room would have a pet odor to it definitely not the case at all. The hotel was great the staff was great it was clean and right around the corner from the family event

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Randal B for your wonderful review. We love our furry friends and make sure that each of our pet friendly rooms are deep cleaned after each guest. We look forward to welcoming you again next year!

"nice place"

3
23/11/2015

Hotel has a lovely exterior, rooms décor needs updated, mattress was not really comfy. The room was clean, although there was a slight odor of age (little musty). Staff were very helpful. Breakfast was by far better than most BW, eggs, Hash Browns, waffles, fruit, pancakes, asst cerals and pastries. Location was good close to I-80. Internet was a little hard to connect to, and was very slow. This BW could use a little TLC but is much better than the one on the other side of the freeway, would stay here again when in the area.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review Bobby C- I am so glad that you enjoyed your stay. We are constancy working hard to improve our hotel and our guest experience. We look forward to your next visit.

"Great Place to Stay"

5
23/11/2015

My husband and I were very impressed. Not only did we get a complimentary drink in the lounge, but the breakfast was great. Most hotels offer a continental (mostly bread items) for breakfast. Oh, not the Orchid! There were eggs, sausage and hash browns for gluten free eating. As well as biscuits and gravy, pancakes and waffles for those that like to indulge. We have now found a new place to stay when we are in Roseville. Thanks for the great accommodations!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Daphne R for your fabulous review of our hotel! We work hard to offer the best breakfast in the area and love it when our guest enjoy it.! Looking forward to having you visit us again soon.

"stay at BW"

4
23/11/2015

A very good place all around. The rooms are clean, beds very comfortable, and the breakfast satisfactory. Also easy access from/to the 80fwy, yet the noise is not a problem while in the room. Compared with other hotels I stayed at in the past, this was a good deal for the money. Enjoy!!!

"The "Best" Best Western"

5
19/11/2015

Great rooms and very clean. The staff is excellent and always there to help! Easy on and off the interstate and many places to choose from to eat or shop nearby! We have been staying here for a few years and they treat us like royalty. Highly recommended!

"Quick stay"

3
19/11/2015

I just wish the rooms were not so noisy! Could hear the other people in rooms beside & walking outside past the room. The room was comfortable. Shower was hot & had pressure with quality linens. Nice breakfast. Big TV.

"Stay for the Breakfast, Enjoy the Hotel!"

5
11/11/2015

Wow! This was a great hotel ... * Clean and nice room - spacious and enjoyable * Quiet hotel - despite the pool and bar area outside, it was quiet the weekend we were there * Courteous and helpful staff - accommodated our every request with a smile * An incredible hot buffet breakfast - from scrambled eggs to hash browns and waffles - and so much more - you will enjoy this one! Stay here! Period!

"TeamEvent"

5
10/11/2015

We came for an annual swimming competition and had a great time. In addition to clean rooms and full hot breakfast, the courtyard made a particularly awesome spot for a team dinner, when everyone could relax and enjoy good times with teammates and friends. Nice property; well maintained.

"I found a nice, quiet, safe, reasonably priced motel in Roseville."

5
10/11/2015

I stay here regularly for business and over time the staff is consistently very friendly and helpful. The rooms are always clean and tidy and everything functions well, ie. the air conditioner, the shower, the fridge etc. I like the location because it is quiet. The parking lot is patrolled and safe. the breakfast is very good, and the lounge is great in the evening if you want a good beer to relax before bed. The beds are very comfortable and the mattresses seem new as there is no sag in them like I've experienced at other motels. My only issue is there is only one light blanket and I tend to get chilled at night if I'm not careful setting the air conditioner before bed. Give them a try, I think this is a great place!

"great stay"

5
10/11/2015

there is a nice little lounge with a friendly bartender, pool and hot tub were great, I stay here regularly because the breakfast, fitness room and staff are great. It is always clean and I have forgotten things on many occasions and the staff are quick to help any way they can.

"Great long term stay"

5
10/11/2015

clean rooms, daily service, great breakfast and the lounge one free pint a night per room. Great parking security cameras. Super great front desk help. Shuttle service to 5 miles from site. Freeway close,breweries abound around here.

"Excellent staff and hotel"

5
09/11/2015

The staff and hotel are wonderful. The staff will go out of their way to make your stay wonderful and if you need anything extra they will help you get it. They are extremely friendly and will do their best to make your stay the best they can.

"Exceeded Expectations!"

5
03/11/2015

Our soccer team booked several rooms here in October for our first travel tournament. We wanted to make sure the boys had fun during their stay but also were well rested for their games. The staff at the hotel were friendly and extremely helpful. They saw to it that we had everything we needed - - extra blankets and towels, directions to the nearest grocery store, restaurant recommendations- even a pencil for my son to do his homework! The hotel itself was clean and comfortable and the beautiful courtyard area and pool were enjoyed by all. The complimentary drinks for the parents were a plus! Overall the hotel exceeded our expectations and we would definitely stay there again!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Alicia H for your outstanding review. We love to host our sports team families and I am so pleased to see that our staff was able to take such great care of you. We look forward to your next visit.

"Excellent Accomodations"

5
02/11/2015

If you are traveling with a pet, this is the place to stay! Many hotels do not accept pets at all and I found that if they did they either charged outrageous fees or that their accomodations were inferior. Not so here! The fee for accepting our pet was nominal and the provisions made for it were great! We received a stainless steel food bowl we could keep, waterproof pads, and dog cookies. Additionally, the rooms were clean and modern. There was even a FAN in the bathroom (something some hotels have inexplicably forsaken). There were outlets on the lamps beside each bed that would allow you to charge your computer or cell phone as long as you had an adaptor. Linens were clean and fresh and floors were well kept and up-to-date. Breakfast was VERY good! Every day we stayed there were many options from which to choose: Make-your-own pancake and waffles, scrambled eggs, sausages of varying kinds, fresh fruit, muffinsm bread, bagels, yogurt, two kinds of juice, ice water, coffee, tea, and a host of complimentary sides like salsa, cheese, etc. The food quality was EXCELLENT. I travel to many different cities and this is definitely a first-class breakfast; the place I stayed at before (not a Best Western) had similar offerings that were very poor in quality. Everything here is top quality. I should add that the location was excellent - right off the freeway and very near to many amenities.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Elaine B for your review. We love our four legged friends and I am so glad it shows! Our unique property strives to make each guest as comfortable when we become their home away from home and I am pleased to see that you were well taken care of. We hope to welcome you back again soon.

"Great stay and great staff"

5
01/11/2015

Loved bar and how close every thing is. The staff was really friendly and helped me any time I needed any thing. Also love the free breakfast. My room was clean and smelled great. Really comfortable room lots of space

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Ervett71 for the review! We look forward to you visiting us again soon.

"Best Western Orchid"

3
31/10/2015

I like staying at Best Western as they usually have reasonably high standards at less than break the budget rates, This one isn't one of the best I've visited, I expected a little better at over $100 per night. It wasn't bad, maybe average. Breakfast was standard (I liked it) fare, well stocked. Most of the employees I dealt with were very good, except the shuttle crew that left me waiting for an hour. Building and rooms were okay. Felt dated and in need of attention. The neighborhood was commercial and seemed safe enough. Easy freeway access.

"Always worth it!!!!"

5
27/10/2015

From the property, rooms service and employees this is always where we stay when in town. They treat sports families great. Couldn't imagine staying anywhere else when we are there! Will continue to use this hotel above all others in the area!

"Great stay for our Soccer Tournament"

5
27/10/2015

We were looking for a hotel for our 1st travel tournament from the Bay Area (Boys aged 10-11). This hotel is in a great location, right off the freeway & near all kinds of restaurants. The staff was very friendly & helpful, easy to check in and out. Our room was clean, with comfy beds & a sofa that pulled out into an extra bed. We also had a fridge, microwave & AC which was great to cool off with after a long day of soccer in the heat. Our stay included a complimentary breakfast which saved us a lot of time. Also, the boys had a great time using the pool & hot tub. They also have a bar & patio area for the adults to enjoy in the evening as well. We had a great experience and would definitely stay there again if we are in the area.

"No customer service"

1
27/10/2015

This hotel and chain are horrible. After a mistake on online/cell app made a reservation error, they were unable to cange and would not refund my money. I called 2 minutes after the mistake occurred. I have talked to 3 people both at Hotel and corporate and all they say is "to bad". Shame on them and I recommend to never ver ue this Hotel or Worst Western hotels

"Great motel but strange setup of rooms with two beds"

4
24/10/2015

We got a room with two beds, but each bed was in its own seperate room, connected by a small short hall. There was no door between the rooms. Each room was small and cramped. This setup might be OK for some, but we missed the expanse of a large room...as one lays in bed or watches TV, one feels like one is in a really small room. Otherwise, the hotel was great...the grounds are beautiful (there is a massive ancient and beautiful oak tree in the middle of the hotel) and the rooms rooms are clean. They have a happy hour where two complimentary beers, wine, or sodas are offered. There's a swimming pool, spa, and workout room. Pets are permitted...there's a $20 charge. One problem we had was the noise level...there is a pool and there is a small putting green...when there is activity in these areas, the noise carries easily to all the rooms surrounding the courtyard...if you want quiet, get a room off of the courtyard in the attached building that has no rooms overlooking the courtyard.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your review Rogerdob. I am so sorry to hear that you were not happy with the layout of your selected room. The semi private room with 2 queen beds is very popular for many of our travelers who want some privacy but we do also have standard 2 queen rooms that do have an open concept also. We hope that you will give us another opportunity the next time you are in town.

"OK for one night"

3
22/10/2015

Stayed here for a traveling sports event. The room was clean but the walls are thin which allows you to hear EVERYTHING that is going on outside your room or in the rooms next door. I could hear people walking by and when the neighbor flushed their toilet and took a shower. The complimentary breakfast was less than desirable. If you are craving a sugar laden breakfast or artificial scrambled eggs then this is the place for you. There were no healthy choices for breakfast only waffles, pastries, cereal with sugar, white bread parading as whole wheat, etc. The parking lot was also an interesting place. The parking stalls were so small you could barely fit a medium sized car within the lines. There were also some sketchy characters loitering in the parking lot when we arrived and then there were the men that were hanging out in the tailgate of their truck drinking beer for at least 2 hours. Overall, average hotel.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear 1vacation2 - I am sorry to read that you did not enjoy your time at our property. I was surprised about your observation of the breakfast since we do offer health alternatives such as fresh eggs, a yogurt station, oatmeal and a selection of fruit options as well as the traditional pancakes and waffles. We do have a very large parking lot with many locations as well as extra large parking stalls towards the back of our hotel for extra sized vehicles. I do hope that you will try our property again when you are in the area.

"Fantastic experience"

5
21/10/2015

From the time we arrived to the time we left, we were blown away by the friendliness of the staff and comfort of the stay. At check in we were greeted as if we were truly welcome in their place. We received two free drinks at the hotel bar. The bar tender was as friendly and sincere as the rest of the staff. A fabulous free breakfast was included with the reservation. The rooms were clean and very comfortable. Our room was booked on priceline so we had no idea what we would get. If we're ever in the vicinity of Roseville again, we will definitely reserve this place

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your outstanding review larrys1949! I am so pleased that you enjoyed your time at our hotel and look forward to welcoming you soon.

"One night stay, restful sleep"

4
20/10/2015

Stayed one night, restful sleep. Hotel has a figure 8 configuration: two separate plazas surrounded by three floors of rooms. One plaza had a seating area and a bar while the other plaza had a swimming pool with a seating area for guest. We were assigned, as requested, a room on the third floor facing the swimming pool. We arrived in the early evening: check in was quick and the staff provide us info about breakfast, free evenings drinks, and general info. And our room was clean and comfortable When we travel our first option is always to see of a BW is located in the area, and, because we know we would have a late start, we decided to stay at Orchid Hotel. We slept well; had a good breakfast and took off. For sure we would stay again.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you DarrellRS for your nice review. I am pleased to see we were able to hold up to your standard for the Best Western brand and we look forward to you visiting our property again soon.

"An Oasis of Great Service in a Busy City"

5
19/10/2015

On a recent business trip, I picked the Best western Plus Orchid Suites. This is a great example of the best that this hotel chain has to offer. Large clean rooms, crystal pool, friendly/helpful front desk. Loved my shower: We all want to conserve but the shower was perfect. The breakfast was very good for this type of buffet breakfast; they might consider a little more re-stocking, but they were very busy. They have one of the largest oak trees that I have ever seen with tables for beverages and snacks under the branches. That is the oasis I mentioned. The huge deck was packed with folks enjoying the evening and refreshments form the Manager's Reception. Well done. Oh yeah...loved the rate compared to the other local hotels.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your lovely comments yosemitehotel! We are so pleased to hear that you enjoyed your time here at our hotel. We work hard to create a warm and welcoming environment for our guest and I am pleased you were able to experience that. We hope to have the opportunity to welcome you back to our hotel the next time your travels bring you to Roseville.

"THE Best Best Westerbn"

5
18/10/2015

I've been staying at this hotel for the last 7 months on and off and it doesn't get any better than this! The staff are all very professional and very willing to help. The place is clean-great rooms, beds, with all the ammenities! Huge flat screen TV's! Highly recommended! Right off "the 5" and 80 and lottsa places to dine and drink nearby!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Kevin D for your wonderful review! We love it when our guest love our property as much as we do. Looking forward to welcoming you back next week! Happy travels.

"Great place to stay, especially with a group!"

4
16/10/2015

We have stayed here two times in the past year with a group of our friends. This place is great! The courtyard/lounge area is a wonderful place to relax and spend time together. The rooms themselves are not the greatest. It is an older property and the rooms show this. However, they are clean and in working order. We stayed in a room with 2 queen beds. The beds were comfortable. The layout of the room is such that the bathroom is between the beds so there is a feel of there being two rooms in one. The problem with this is that the air conditioner is in the back room and the cold air doesn't reach the front room very well. This is easily solved by requesting a fan from the front desk. Since this was our second stay, we were aware of this and I requested a fan when I made the reservations. The fan was drought to our room before we even had a chance to put down our luggage. Both halves of the room cooled of quite nicely in a short amount of time. The breakfast has a variety of options. The breakfast room is large and holds many people. The only negative of the breakfast experience was that we had o leave the hotel early, which meant that we needed to be at breakfast right when it opened. We got there a few minutes before it was supposed to open. Most places will let you start your waffle or get cereal before they are actually open for breakfast. However, they kept the room locked (with us waiting outside) right up until the time breakfast was supposed to start. A bit annoying.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for your feedback Tami K. I loved your suggestion of having access to our breakfast area earlier so that our teams can grab some of the items. I am pleased to hear that our staff took great care of you and your needs and we look forward to welcoming you back the next time your team plays in Roseville.

"Pleasant Experience"

5
16/10/2015

The rooms were spacious, and well designed. The staff was friendly and took care of my needs as soon as I expressed them. The hotel was clean and comfortable, and the breakfast was extraordinary. The breakfast hostess, Ashley, cleaned the guest tables as soon as guests left, and engaged me in conversation easily during my visit to the dining area.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you rabrannon for your wonderful feedback. I will share your great comments with Ashley! We hope to welcome you back again soon.

"Excellent Value"

4
15/10/2015

Great Value for room including breakfast and evening beverages. Best Western was located with several restaurants walking and short driving distance. I would recommend a stay at this location and I personally would stay again.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Teresa C for your comments. We hope to welcome you back the next time your travels bring you to Roseville.

"Friendly, Competent Staff - Great Place to Hold a Workshop!"

5
14/10/2015

We've been holding a personal growth intensive at this hotel on a monthly basis for several years. The guest rooms are comfortable and well-kept, and the meeting rooms are excellent. Highly recommend!

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for the review shannonlee916! We have enjoyed working with your event over the years and look forward to many more years together!

"Bad expeirence........again"

1
12/10/2015

I stayed at this property approximately 2 yrs ago and there were several issues. I was hesitant to waste my points on another stay but decided to give them another try. Whoops nothing changed. I was upgraded to a "suite" that was so warm when I went in I had to turn on AC and leave for a while. The ac only cools half the room, unfortunately its not the half with the bed. Television was dish network supplied and need I say more there were nothing but problems. I asked 3 different shifts if they could get the problems corrected so I could watch baseball and was lied to. I asked the front desk if I could check out due to the problems I was having and was told they would look into my file and call me back never received a call back. So I wasted 3 nights of points and decided to stay the last night and chalk it up to anther bad best western experience. That's the problem with B.W. brand you never know what your getting if you haven't stayed at the property before. I was talking with other patrons and it seemed they were saying the same things but had no choice on their stay as work paid for it.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Dear Phil B - First off I want to apologizes for the issues you had during your stay. I did reach out to you in a separate email to discuss what happened and see what we could do to help rectify the issue you experience. I know that you were able to speak with Best Western directly and were able to get your reward points. Please know that the issues with the a/c and the sports channel is an unfortunate issue that occurred and that I am sorry if our staff did not handle the matter in a way that made up for the issue. Please know that I take these issues serious and am working directly with our staff to make sure that something like this does not happen again.

"Good Basic Hotel"

3
08/10/2015

Room was nice. Breakfast was nice, although you missed it if you were up, dressed and down to lobby by 9am. 10am would have been preferable. The parking lot was inadequate for the facility, always a chore finding a parking space. Hotel should rent the eastside space from Enterprise for parking. Tried to get another luggage rack for the room, but gave up after asking a few times. Also front desk staff very inexperienced in hotel hospitality, cookies nice, but didn't make up for the lack of training and service.

"Best Western Plus Orched Hotel in Roseville, CA"

5
05/10/2015

We arrived late in the evening and had driven for 10 hours prior. Needless to say we were tired. We called prior to see if there were any rooms available for four nights and over the weekend. We were unable to get any of the travel sites to respond about availability. When we called we talked to Sarah, she told us that Saturday had been blocked out due to a large booking over the weekend; softball tournament happening. She worked with us over the phone and said she would make accommodations for us. Several of the other Hotels around the area were already sold out. When we got there I went in and met Sarah and she was very friendly and helpful. She offered a 10 percent discount for being a member of the BW rewards club. I told her we were in town for a family wedding and she said there was a discount for that also; which she gave us. To top it off, she put us into a room in the executive wing of the hotel. Never been in that type of room and it was very nice. The wife and I were very pleased. Sarah did a very nice job and had our interest in mind; she was definitely on our side. Thank you, Sarah! BW bought out the previous company that owned the property and updated everything. The lighting in our room was great, not a dim area at all. Excellent stay, will book again if ever in the area.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Neal P for your wonderful comments. Sara is a real asset to our hotel and I am so glad that she was able to help make your stay a memorable one. We look forward to you visiting us again when you are in the area.

"Good for an overnight stay"

3
03/10/2015

We paid extra for the pillow top King suite room so we would have a comfortable bed, it was very comfortable and we enjoyed the second TV with the sofa. Pool was very crowded with children and seemed to have a private party going on, so we ventured out instead of relaxing in the hot tub/pool. I would ask first next time to see if there are any children's sports events going on before staying here.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Rose N for your review. I am glad you were able to enjoy our rooms during your stay. We do have sports teams on some weekends am an so sorry that the pool was too crowed for you to enjoy. I do hope that you will give us another opportunity the next time you are in the Roseville area.

"clean and comfortable"

5
29/09/2015

the best and well positioned hotel in the area,rooms very comfortable and well set up. very professional staff. breakfast was well supplied and very good variety's of food. coffee was bold and always hot.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you William S for your review. I love to hear about our guest experiences at the property and am so glad that you had a wonderful time. We look forward to you visiting our hotel again soon.

"Comfortable stay"

4
24/09/2015

The rooms are always very clean, although this time the bath tub stopper wasn't working. It really wasn't a problem as we took showers. We arrived just 1-1/2 hrs prior to check-in time, but were told that no rooms were available; yet, there didn't seem to be a lot of people staying at the hotel while we were there. Understandable, however, this is the first time we've ever been turned away.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you for taking the time to share your experience Nancy A. I am so sorry that we were unable to check you in early. At times we can be sold out the night before and need some time to make sure your rooms is clean and comfortable for your check in experience. I hope that you will come back and stay with us the next time you are in town.

"Good"

5
21/09/2015

This has to be the Best of the Best, it does not matter in what city I have worked in or vacation in, it is always clean and the service is always superb, the hotels my not look like the 5 star hotels but they give you the 5 star treatment. I particular love the breakfast not only it is delicious "special the waffles" it is very convenient special when you're on the road working... Breakfast always feels like you are in your own home. I love the people that work in the breakfast area they make you feel at home.

Denise R, General Manager at BEST WESTERN PLUS Orchid Hotel & Suites, responded to this review
Thank you Fatima V for your amazing review! I love to know that our staff is making each of our guest feel special. I am also glad you enjoyed our waffles (those are one of my favorites!) We hope to welcome you back soon.