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Codice vantaggio

Best Western Hotel Classic Inn, Richmond

4.0/5  - basé sur 486 notations.
533 W Eaton Pike, 47374-2641, Richmond, United States - visualizzare mappa
Best Western Classic Inn - Facciata dell'albergo Il Best Western Classic Inn è situato nel centro di Richmond. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Fare shopping e acquistare oggetti di antiquariato sono alcuni tra i passatempi preferiti in questa zona e il nostro hotel di Richmond si trova a soli pochi minuti dal centro commerciale Webb Antique Mall. Richmond è una città universitaria e sia la Miami University che l'Earlham College si trovano a una breve distanza in auto dall'hotel. Molti dei nostri ospiti sono professori in visita ai campus o amici e famigliari degli studenti. Non importa per quale motivo ti trovi in zona: il personale del nostro hotel di Richmond farà sempre in modo che tu ti senta come a casa. Potrai passare la giornata facendo acquisti nel vicino negozio di candele Warm Glow Candle o nel centro commerciale Richmond Square Mall. Il museo di storia della Wayne County è un'attrazione imperdibile per le famiglie e gli appassionati di storia. Potrai trascorrere una giornata intera a visitare le mostre. Ovviamente nei mesi estivi il luogo migliore da visitare sono i campi fieristici della Wayne County. La fiera attira numerosi visitatori da tutto lo stato, ospita eventi organizzati dall'associazione giovanile 4H e comprende parchi divertimenti con giostre. I cinema AMC e la Levi Coffin House sono due tra i luoghi preferiti dagli abitanti della zona e dai turisti. Il nostro hotel di Richmond ospita anche persone che si trovano in città per partecipare al festival annuale del maiale e famiglie che vogliono visitare il campo da minigolf della città. Con un breve viaggio in auto potrai raggiungere anche il circuito automobilistico Indianapolis Motor Speedway, un'attrazione imperdibile per chi voglia vivere un'esperienza unica ed emozionante. I viaggiatori d'affari che si trovano in città per visitare la Belden o la Henny Penny apprezzano soprattutto la nostra fantastica posizione e il nostro servizio cordiale. Il nostro hotel di Richmond dispone di tutto ciò di cui gli ospiti hanno bisogno per trascorrere un soggiorno confortevole, tra cui un centro fitness, una piscina al coperto, TV via cavo/satellite e accesso a Internet ad alta velocità. Tutte le camere dell'hotel sono non fumatori. La nostra colazione gratuita è molto abbondante, per fare in modo che i nostri ospiti comincino la giornata nel modo giusto. La colazione a buffet viene servita tutti i giorni e comprende waffle, vari tipi di cereali caldi e freddi e yogurt. Offriamo deliziosi pasticcini e frutta fresca in abbondanza. Potrai completare il pasto con succhi di frutta freddi e il nostro caffè 100% qualità arabica. Prenota il tuo prossimo soggiorno al Best Western® Classic Inn!Ti auguriamo un soggiorno gradevole!

Best Western

Hotel Classic Inn

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 488 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
207
Molto buono
153
Nella media
76
Scarso
30
Pessimo
22
CONSULTARE I PARERI SU
Affari Affari
77
Business Business
52
Da solo Da solo
49
Di coppia Di coppia
73
In coppia In coppia
120
In famiglia In famiglia
199
Viaggio con amici Viaggio con amici
35
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Great place to stay!"

5
13/12/2018

The pool was very nice and warm! Clean pleasant room. Breakfast had lots of variety and good food. The staff were friendly and helpful. We almost always stay at Best Western hotels, partly because of the great rewards program, but mainly because of the quality for our money and friendly staff!

"Very very nice."

5
07/12/2018

Great value for the rate. Best-in-class breakfast preparation; I've never seen individually wrapped slices of bread in a hotel before. That's an employee who cares about her work. Front desk was also very accommodating and helpful. I will consider bringing my car club here next summer.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for your thoughts , I will share with staff. Look forward to your return to our area.

"Great stop over"

5
24/10/2018

Quick stop over on way home from Missouri. Convenient on route 70. Clean, Quiet and friendly staff. Could be a little cheaper (by the time you add on taxes). But would stop here again.I was given the "meeting room" made into a regular room as "overflow". Kinda weird but the area hotels were full so it was OK.

kush71002, General Manager at Best Western Classic Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Not Too Bad for a Nights Stay but......."

3
15/10/2018

The wife and I were looking for something better than just a motel and this one fit what were looking for. Cost may be a bit high for the location but the beds were comfortable, the hotel was clean, and the staff was very nice. The decor of the hotel was odd.The hallways kept to the worn out / outdated carpet patterns while the rooms were trying for a contemporary look but they forgot to change the window treatments. Seemed odd like someone didn't have money to finish an upgrade. (see the attached pic). There was other work that needed to be done to the room as well...mostly cosmetic...and the toilet wasn't fastened to the floor very well. When you sat down the toilet moved / shifted. There is also about 3 or 4 freight trains that will pass right outside your window but they weren't too loud. Overall the place was OK.

"not so great"

2
08/10/2018

We had 30-40 dead flies in the lights in the bathroom. When they came to clean the lights (after the first night). they took everything off the counters and left it all on the floor and toilet? Shower handle was also cracked and they had to come fix. Bathroom had a moldy smell to it. Rooms have been remodeled but certain things not upgraded like the outlets (ours was loose in the bathroom).

kush71002, General Manager at Best Western Classic Inn, responded to this review
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon!

"Very good stay"

5
16/09/2018

First night on the road headed for South Dakota. Check-in was easy and the desk clerk was engaging and friendly. Room was clean as was the bathroom and there were plenty of towels and they weren't worn out. I liked the soaps and shampoo provided. Good stuff! Breakfast the next morning was better than the average "free" breakfast as there were protein items (scrambled eggs and sausage) to go with the waffles, cereal and the like. Coffee was good. Check out was easy and again the desk clerk was friendly. I will stay here again if I'm in the area.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us. We appreciate your feedback about your stay. We are glad you had wonderful experience staying with us. We hope to see you soon.

"Very nice stay"

5
16/09/2018

First time staying in Richmond, nice clean facility, staff very friendly and helpful. Room was clean and fairly quite. (train close to hotel, didn't blow horn but could hear it on the tracks) Breakfast was excellent.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us. We appreciate your feedback about your stay. We are glad you had wonderful experience staying with us. We hope to see you soon.

"Helpfull Staff and Nice Hotel"

5
05/09/2018

I stayed there 2 nights. The check-in was quick and they even helped me carry my bags to my rooms. I called and requested extra towels to wash my hair and they were quick in providing service. Beds were comfortable and room was clean. The breakfast was delicious with plenty of options. I would stay here again when ever I work in this area.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us. We appreciate your feedback.

"it was nice compared too all the others."

4
01/09/2018

it was nice but trains kept me awake, but other then that great place!!!!! id recommend them. they had exercise room and pool and elevator was easy for me to get around. bed was comfy, slept pretty good.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us. We appreciate your feedback about your stay. We are glad you had wonderful experience staying with us. We hope to see you soon.

"Best hotel I've ever stayed in of this class/price"

4
25/08/2018

This was a surprise: a hotel at this price that was this nice. This isn't luxury accommodations -- just clean, up to date, and reasonably well maintained, with a helpful staff. At this price that can be hard to come by. It's clear that the staff/ownership pay attention to the details and make sure they're right. I had a few complaints: faint smell of cleaning chemicals in the hallway (always a turn off for me), and thin walls that let noise from the hallway into the room. The wifi was pretty useless in the evenings; I assume everyone was using it to stream videos and that used up all the bandwidth. It was much more usable in the morning. Oh, and my key card quit working, but the staff quickly and cheerfully fixed that.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us. We appreciate your feedback about your stay. We are glad you had wonderful experience staying with us. We hope to see you soon.

"Nice employees, but the room needs improvement"

3
21/08/2018

I've been staying in Best Westerns for several decades and have usually been happy. The only thing this hotel has going for it is the new carpet in the room. The bed was soooooo squishy and soft it gave me a horrible backache- couldn't sleep for 2 nights. The toilet wibble-wobbled and clunked every time we sat on it. The breakfast was not as good as most Best Westerns.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us. We strive to provide excellent service and will work the areas mentioned to enhance our guest experience. We appreciate your feedback.

"Great value and location for travel"

4
05/08/2018

I stayed here for one night in June with my husband, mom, dad, 10 year old niece, and 12 year old cat over two rooms. We were in the middle of a two day moving trip and I am thankful for this hotel and the staff there for helping us on our journey. The hotel is located right off I-70 very close to the Indiana/Ohio border, easy on and back off I-70. There are several gas stations and restaurants (iHop, Cracker Barrel) located around it. Finding it was easy and checking in was a breeze. The hotel staff had been great about adding names to the reservation so when my parents arrived ahead of me they were able to check in and rest. We took advantage of the hotel pool - it was great for my niece to burn off some energy and for the drivers to relax and float. We also enjoyed the hotel breakfast - lots of hot and cold options, well maintained, and clean. Thanks to the staff for your help and a great stay - it was just what we needed.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying with us and we are glad you had wonderful experience. We will share your feedback with our staff and hope to see you again.

"Great place"

5
03/08/2018

Great Place to stay. Always have great friendly staff from management to all associates. Have been helpful every time we were there. They always ask if they can do more to make our stay better. If they can put up with me , they have to be great.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for your thoughts, I will share it staff. Looking forward to your return to our area.

"A excellent value for the money"

5
01/08/2018

The lady at check-in was friendly and helpful .Very nice room comfortable and clean bathroom. Great Breakfast had A LOT to choose from both hot and cold .One of the best I've seen on our road trip! Located right off the exit plenty of restaurants. Excellent value for your money!

sam p, General Manager at Best Western Classic Inn, responded to this review
We appreciate your feedback. Thank you

"I'd actually rate it a 3.5."

3
01/08/2018

It's an older hotel that's in the process of being updated so some things were nicer than others. Our room was clean and comfortable for a family of 4. None of us had any issues with noise keeping us awake. The breakfast was very good. The bathroom is where most of the worn look lives. While the floor tile is an updated wood-look tile and the counter top is newer, the shower is older. The paint job in the bathroom was horrible (paint slopped around the edges of the door frame) and the electric plates in the bathroom were too small for the hole they were supposed to cover. None of these things made our stay worse or bad.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you for choosing Best western for your stay. We appreciate your feedback and improve our service on mentioned department. Hope you will provide us with another opportunity to serve you better.

"Pet Friendly (and so many trains)"

3
29/07/2018

Okay, keep in mind this is an old property and one that's meant for passing through a town on your way to somewhere else. You won't be impressed but you will get a place to lay your head for the night. And the front desk clerk was FANTASTIC! The only dog friendly hotel we could find in the area and only $10 per night extra. My one major complaint is that the railroad is only a few yards from the hotel and long freight trains run by about every 1.5 hours all night long. If you're a light sleeper, I'd suggest staying closer to town and skip this hotel. Or, ask the front desk for a room that's a little better sheltered from the train noise. Overall, a decent value and it got the job done. Just be sure to temper your expectations; this isn't a Four Seasons and it's not even a Hampton Inn. It's just a good place for weary travelers to rest.

sam p, General Manager at Best Western Classic Inn, responded to this review
We are glad you stayed with us and had a wonderful experience. We appreciate you taking time to leave us feedback. Hope you will provide us another opportunity to serve you better. Thank You

"Great place for an overnight stay!"

4
19/07/2018

Was heading out west to Colorado from Maryland and needed a place to stay after my first leg of the long drive. I was drawn to this place because it was the most inexpensive place that offered free breakfast in Richmond. I arrived at about 9:30pm. The front desk lady was great, the room/bathroom was clean, towels were soft, bed was clean and comfy, etc! The breakfast was great! Scrambled eggs, bacon, pastries, cereal, fruit, and my favorite thing - the Belgian waffle maker! The morning front desk lady was just as friendly as the one from the previous night, if not moreso. It was a pleasant stay and exactly what I needed.

sam p, General Manager at Best Western Classic Inn, responded to this review
We are glad you stayed with us and had a wonderful experience. We appreciate you taking time to leave us feedback and hope to see you again. Thank You

"Worst of the Worst"

1
06/07/2018

During a cross country road trip that included 4 hotels and 2 Airbnb this was the most expensive and also the worst place we stayed. Doors in the stairwells were missing knobs. Furniture piled in the stairwells. Our bathroom had towels left on the floor. Stains on the walls and ceiling. Moldy grout and caulk. Air conditioner wouldn't go below 70 and the fan was stuck on low making for a very hot night. The filter in the AC was covered in what looked like mold. Had this not been the only option in town when we rolled in late night we would have ran for the hills! Manager on duty seemed disinterested and less than welcoming. I could go on and on. Do not ever stay here.

sam p, Manager at Best Western Classic Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Never again"

1
04/07/2018

Was to tired to pay attention to conditions when I arrived beyond the gall smelling like a Cross between fish tank water and wet dog but after some sleep I realized how run down it was. It seemed like they started to update but then gave up. Water damage to end tables. (Bubbly) Ceiling was different shades from being patched. Walls were spot painted holes were filled but they didn't even bother to remove outlet covers! Vending eitger didn't work or sold out and ice machine was broken. ONLY bright side was the bed was comfortable.

sam p, Manager at Best Western Classic Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Really nice hotel"

5
04/07/2018

This was a very pleasant place to stay after a long drive. The room was clean and the hotel seemed newer. The breakfast was great for us. Hot foods as well as fruit and breads. We had a reservation for that night but ended up coming back five days later (we had to cut out trip short) because we had liked the hotel so much!

sam p, Manager at Best Western Classic Inn, responded to this review
We are glad you stayed with us and had a wonderful experience. We appreciate you taking time to leave us feedback. Hope you will provide us another opportunity to serve you better. Thank You

"A decent place to stay"

3
07/06/2018

After a lousy stay at an Econolodge in Lawrence, KS I was looking for something nicer and this BW didn't disappoint. This part of Richmond seems to be a popular hotel layover spot and there were a lot of choices. I'll admit I checked out a couple of others before going to the BW but the others were full. Anyway, it was a good experience. Lots of choices within an easy drive for dinner, the check in was painless/friendly, the room was comfortable and clean, and breakfast was decent. The location isn't scenic but this is a decent place to stop for an overnight on the road.

sam p, Manager at Best Western Classic Inn, responded to this review
Thank you for staying at Best Western Classic Inn. We appreciate letting us know about your stay with us. We strive to provide best experience to every guest every time. We hope that you will stay with us again.

"Amazing "

5
07/06/2018

This hotel I was going to avoid due to the reviews. To my suprise the hotel was wonderful. The staff was so friendly and the room was very modern and clean. The wifi works really well. Breakfast was wonderful and really good. I highly recommend this hotel.

sam p, Manager at Best Western Classic Inn, responded to this review
We are glad you stayed with us and had a wonderful experience. We appreciate you taking time to leave us feedback. Hope you will provide us another opportunity to serve you better. Thank You

"NO HANDICAP RAMP ACCESS FROM PARKING LOT. Be very wary if you decide to stay here...."

1
25/05/2018

Husband asked for a handicap shower room and we were given a room in the back of the hotel. We pulled up and noticed there was no handicapped ramp for my scooter. My husband resigned to lift and place it on the sidewalk. Had I been traveling alone I would have thought this neglectful to mention. I would have been unable to get in this way had I been alone. We entered the room which smelled like new carpet rubber. My husband asked me if I could tolerate it (I have breathing difficulty) and I told him I thought I could. He went to get the rest of our things and I decided to kick off my shoes and sit on the bed. When I put my feet down, I felt wetness on the carpet. Checking around, it appeared the entire carpet had been shampooed and was still wet (hence the rubber smell). I told Bill we couldn't stay in a wet room. He went down to the lobby to get us another room. He returned with a key to a room upstairs and once on my scooter, we looked near the elevator for the manager who now wasn't there. He pressed the button for the elevator and magically she appeared there and rode up to the room in question. The elevator was working but very small. Personally, I don't like being handicapped and on another floor in case of fire, but I decided I'd take a chance. The room had a similar red and black carpet in the room (which looks hideous with the yellow walls). The room was large, carpet dry but freezing. I asked the manager if they had shampooed the previous carpet today and she replied that they did. I could not believe that she admitted to renting a room that had wet carpeting. I tried adjusting the air conditioner but it appeared the thermostat didn't work as the only way to stop it was to shut it off (by this time the manager had left us). Handicap shower wand was permanently affixed to a pole with a plastic clip which made moving it difficult. I would absolutely never stay in this place again. This is the second Best Western I've stayed in where the management seems to be more intent on renting the space than to seeing to the comfort and safety of their guests. I wonder how they determine credentials for hiring someone in management? I've decided I won't tempt fate again and will avoid Best Western run facilities in the future. I can't feel safe in a place where your safety is not #1.

sam p, General Manager at Best Western Classic Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Ratings Are Wrong"

2
06/05/2018

I have no clue how this place got the great reviews. It is NOT a five star hotel. Maybe a 3 star.... maybe. We were greeted by a very cramped front desk located IN the breakfast room/hallway. After going down a tight hallway with construction materials on pallets stored in the hall. I am fairly certain this is a fire code violation. We turned the corner to a tight entrance to the elevator... which had an unusual odor. This continued throughout our three day stay. We entered our room that was hot because the air was not on... the little door on the air conditioning unit was covered with sticky.. candy like... material... this covered my hand ... which I washed immediately. The room was minimally clean. Breakfast was good... attendants wore gloves to clean tables.. did not change gloves and attended to food... possibly questionable. Staff at desk were varied! The gal who was at the desk on Saturday evening (May 5) was excellent. Others were never at the desk but if you rang the bell and waited they would show up. When we checked in on Friday afternoon.. no one at the desk... so you see I am not talking about the middle of the night... it was prime check in time... The hotel is over priced for the quality. I must say Richmond has many run down hotels... and this is one of them!

sam p, Manager at Best Western Classic Inn, responded to this review
We appreciate your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Overpriced for what you get"

2
27/04/2018

They are trying to make this a nice hotel but until they improve the mattresses, they will be overpriced in my book the beds are like a swayback horse. Horrible and not what you expect from a hotel this price. We stayed in hotels 20.00 less with way better , plush beds!

sam p, Manager at Best Western Classic Inn, responded to this review
I apologize for the inconvenience caused to you during your stay. We appreciate your feedback and I have asked housekeeping to look at the mattress. We hope you will provide us with another opportunity to serve you better.

"Could not use shower until third day."

2
24/04/2018

The shower was not usable until the third day. Plugged up. Finally repaired, but tub not cleaned after repair, and we had to ask someone to clean it. Door to bathroom was dirty, had to clean all handles and switches with wipes. Breakfast was fine. Staff was friendly. We just need more cleanliness.

sam p, General Manager at Best Western Classic Inn, responded to this review
I apologize for the inconvenience caused to you during your stay. We strive to provide excellent service to every guest. I appreciate your feedback and hope you will provide us with another opportunity to serve you better.

"Disappointing Stay"

2
21/04/2018

We had stayed at this hotel several times in the past and were very satisfied with our stays. However, we were surprised with our stay this time. The hotel is apparently undergoing a renovation, although we were not advised prior to arriving at the hotel. Upon check in we were given a room on an upper floor to mitigate any possible nosies. However, the floor were assigned was apparently undergoing a renovation. There were large pieces of furniture in the hallway. When we entered our room we notice that some furniture was absent - a sitting chair, corner lamp, a lamp for the desk. Also there was not electrical outlet near the desk. Although the room was recently painted and some new carpeting the paint was sloppy and there were some loose fixtures in the bathroom. We were offered another room on the same floor, but it was in the same condition as the room we were originally provided. Also the breakfast bar was not the same quality and diverse as it had been during our previous stays at this location. Although this hotel is easily accessible to the nearby interstate I would not stay at this location again.

sam p, General Manager at Best Western Classic Inn, responded to this review
I apologize for the inconvenience caused to during your stay. We have some extended guests staying with us so we could not switch the furniture in those rooms. We will inspect the rooms for consistency and deficiency you pointed out. Since you have been a regular guest you understand we strive to provide excellent service to every guest every time. We appreciate your feedback and hope you will give us another opportunity to serve you better and provide memorable experience.

"Great Value for the Price"

4
18/04/2018

The hotel is clean and newly decorated/renovated with friendly staff. I've stayed here multiple times for work and have never had a bad experience. Definitely a great place for the price point. It is pet friendly if that impacts your decision in any way.

sam p, General Manager at Best Western Classic Inn, responded to this review
Thank you staying at Best Western Classic Inn. We are glad that you enjoyed your stay in our newly remodeled rooms. We appreciate your feedback and hope to see you again soon.

"WTF?"

2
29/03/2018

This review is more about a documentation of our recent visit. First, a quick review. I like this motel. It is convenient to the interstate and dining (local and chain restaurants), it is clean and comfortable and the breakfast is good for a moderately priced motel. Now about our recent visit! If this was our first experience with Best Western or this motel, it would be our last. We frequently stay at Best Western motels; in fact we used some of our loyalty points for this stay. This was the fifth time that we stayed at this particular location and had a totally unexpected negative experience. The facility is undergoing an update and the halls were a little congested (not a particular problem). The issues started immediately after check-in. The luggage cart was a pain to use. It did not roll well and so I had to struggle with it from the car to the room. After returning the cart to the lobby, I returned to the room and walked right in without using a key card thinking that my wife left the door unlocked for me. Not the case, the latch wasn't engaging properly. When we first got to the room the TV would not turn on using the remote, so the desk clerk came and performed a reset which took care of that problem. At that time I showed her that the door did not latch properly. She did not offer us a different room nor did we request one which could have been a mistake, but we didn't make an issue of it. That the door did not close securely and lock was something we verified for sure when we returned from dinner. I thought my wife headed to the room ahead of me while I parked the car and I did not have a key card. Taking the stairs which were right next to the room and thinking that my wife was already in the room, I pushed the door handle and entered the room without using a key card. Once again I thought she left it open for me but actually she arrived after me. Fortunately nothing was missing from the room. Since the dead bolt and bar lock offered sufficient security while we were in the room I did not to ask for a different room. Shortly after getting to the room (when we first arrived) we were able to log onto the internet without much difficulty. However, the connection was slow and later in the evening it just dropped our connections and while I was able to reconnect only after numerous attempts, my wife was never able to regain internet access. During the night my wife used the toilet. When she attempted to flush it, the flush lever turned but the toilet did not flush. In the morning I used the toilet and when I attempted to flush, the lever fell off. I was able to flush only by removing the tank cover and pulling the chain. All of this being said since we've had good experiences in the past, we will give them another try in the future and hope all of this can be attributed to management being ill prepared for all of the renovations.

sam p, Manager at Best Western Classic Inn, responded to this review
We appreciate your feedback about your recent stay with us. I apologize for the inconvenience caused to you. I have flagged your concerns to maintenance and housekeeping department. We strive to provide excellent customer service to every guest every time. Please provide us with another opportunity to serve you better.

"Hellish"

1
17/02/2018

An overall rating of 4 out of 5 stars? Are you kidding me? Going on 11pm and room suddenly started shaking like there's an earthquake or a jet is mere yards overhead and about to crash. Looked outside and it turns put there are train tracks just a few yards from hotel. Several minutes later and room started shaking again from another train rushing past in the opposite direction. ....Now nearly 1am and there has been a random pounding, thumping, scraping noise for the last couple of hours, and something that sounds like a giant sheet of metal being flexed back and forth. Finally passed out from exhaustion. 3:45am awakened by two sharp loud thumps next door. Suspect noise all night has been caused by some kind of poorly maintained mechanical equipment. Any way to give this place a negative 5 star rating?

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are undergoing renovations to upgrade our rooms in-order to provide better guest experience. Our contractors are explicitly told to work from 10-5PM. I apologize for the inconvenience caused during your stay. We will speak to them so this does not happen again. We strive to provide excellent customer service and hope you will provide us with another opportunity to serve you better.

"Welcome rest from the road "

4
14/01/2018

Stayed here on the way to Mom's house for Thanksgiving. The check in was quick and the staff was helpful and friendly. We took advantage of close proximity to McDonald's to grab a quick snack. My son enjoyed the pool and we both enjoyed the ample pillows and comfortable beds. The complementary breakfast was good. All in all I wouldn't hesitate to stay here again.

"Very nice"

5
03/01/2018

The staff at check in and check out were extremely helpful and very nice. They went the extra mile to assure we were happy with our room. The breakfast buffet was very good and free. A great location just off the interstate and all the amenities we could ask for.

"Success"

5
11/12/2017

This was always a good place to stay,now it is becoming a great one. Customer service has improved over the years to the point of the staff almost reading our minds to your needs. Even in the middle of a remodel ,which was almost invisible, the place was in good shape and ran like a top. A request for some help with a request was taken seriously and response was extremely quick. Under the old management this would have probably been passed over. They are really trying hard to earn your business and in doing so are offering great service.

"Bad For Longer Stays . . . And Definitely Not With Pets"

1
05/12/2017

We chose this hotel, as we travel for work with our pets, and their website claimed they are 'pet friendly', with a fee of $10 per pet, per night. For a nightly rate, that's reasonable . . . but when you're staying for four months of work, it adds up quick. We have a five year old female lab, and a six year old male cat . . . both are fixed, and the cat is declawed. Neither have ever caused any problems during any of our hotel stays. We spoke with 'Sam', the GM, about getting a possible discount, as just the pet fees alone would total $2,440 for our total stay . . . a hefty chunk, considering all the other expenses of living/working on-the-road. After some haggling over a possible price reduction, Sam told me the best he could do on the pet fees was $1,900 for the entire stay. He also said that we were lucky to get that, since he had given our Company a reduced rate on our room. I tried to explain to 'Sam' that the Company pays for the room, but we are responsible for the pet fees. He then informed me that because of the reduced room rate, he required that we pay the entire $1,900 up front, and that it would be non-refundable, in case my fiance was sent to another location to work. I told 'Sam' we were unable to pay the entire $1,900 up front. His response to me was that we would need to find other accommodations. Period. 'Sam' then informed me that the hotel was in the middle of some major renovations, and we would be required to change rooms 4 - 5 times during our four-month stay. I definitely was given the impression that 'Sam' did not want our business. We ended up staying only one more night at the BW, then moved to a new location. After over a year's worth of hotel stays from Ohio to California and back, this hotel had the worst customer service I've ever experienced. And the other Front Desk personnel are just as bad . . . no smiles, no greetings as you pass through the lobby. I noticed the same attitudes when they dealt with other guests. There were other issues with this BW: a king mattress that felt more like a box spring, a bathtub/shower that was yellowed and stained, and one small elevator that shook and jumped as you moved between floors. We would never stay here again . . . with or without pets!

Sam P, General Manager at Best Western Classic Inn, responded to this review
I am sorry that we were not able to work with you on pet fee as to your preference. We did our best to accommodate with the existing pet policy. We usually never offer discounts on pet fee, but since yours was extended stay we did our best to accommodate your needs. Your business is important to us hope we will be given another opportunity to serve you better.

"Great Hotel"

5
04/12/2017

Everything was great. No problems. Breakfast was hot and very good. Front desk was helpful. Check in easy and fast. Pool was clean and water was clean Will use again when back in Richmond. Hotel was close to resaurants

"BW Classic Inn Sucks"

2
02/12/2017

Staff were not very friendly or helpful. Hotel was dated. Bed was hard as a rock. Railroad right behind the hotel. Pet fee is ridiculous and the owner is very rude and inflexible. Advertised grab and go breakfast from 5-6:00 a.m. There was never anything out. When we checked out, the manager never even asked why or what they could do to make it right.

Sam P, Manager at Best Western Classic Inn, responded to this review
I apologize for that you were not provided grab n go breakfast in morning. I will talk to my night shift staff and find out why they were not provided to guests. Its hard to find right fit with regards to bed as each guest have own preference. I hope you will provide us another opportunity to provide you better service.

"Great hotel"

5
01/12/2017

Clean! Nice! Good place!! I always love Best Western Hotels...I feel they are less of a gamble! Always friendly always clean..and pet friendly!! They have the better breakfasts too!! All around the better place to stay!

"Comfy beds at affordable price"

5
23/11/2017

We've stayed at this Best Western several times on our travels and set it as a destination point because we are always happy with the accommodations. Beds are very comfy, staff is cheerful and attentive and the price is affordable. They also have a good selection of breakfast items. And if you love Italian food just go down the road to Gallo's for a great evening meal. This Best Western is definitely a thumbs up for travelers.

"Great value"

4
05/11/2017

Great staff and rooms. The beds were too soft and wiggly for my liking. Wide variety at breakfast and staff was helpful. It was not far off the highway but the frontage road it is located on was hard to find at night.

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for choosing Best Western Classic Inn for your stay. It is kind of hard to right fit of mattress to everyone's liking. We are glad that you enjoyed our breakfast service. We appreciate your feedback and hope to see you again.

"Great stop on our way home"

5
05/11/2017

We stopped here on our way home from spending a month on the road. I rate hotels based on cleanliness, comfort, and amenities (especially a fridge), not on how "fancy it looks or is". It's a bonus if brakfast is included as this saves time and money in the morning while traveling. The price was reasonable, the rooms, lobby, hallways and breakfast area were very clean. The room was a decent size, and the high speed wifi was actually that. We stayed in a lot of hotels that claimed to have it, but really didn't. The heating/cooling unit was quiet (in some hotels they are not). It was close to the highway, but in a quiet location. The room was very comfortable. The staff was friendly.

"Great place to stay"

4
29/10/2017

I was on a college visit weekend with my child. This hotel was clean and convenient to the highway and restaurants. the staff was very friendly and the breakfasts were very good (especially the made to order omelettes)

"Great location to highway and restaurants."

4
25/10/2017

We have enjoyed most BW's that we have stayed in and this one did not disappoint. It was conveniently right off the interstate and had many choices of places to eat near by. There was a nice lime flavored water in the lobby as well as coffee. The room was clean, comfy, and had all the amenities covered. The breakfast had most anything you wanted. ( the eggs were cold but I noticed that the man who was covering the front desk and breakfast area filled everything just as we were leaving.)

"One night stay with our dog "

4
19/10/2017

Clean, comfortable, good complementary hot breakfast, close to restaurants and the convenient to the interstate. They even have milk bones for their canine guests in the lobby. I will stay here again when we travel west to visit family.

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are glad that your stay was wonderful and you enjoyed our breakfast service. We appreciate your feedback and hope to see you again.

"Extremely welcoming and comfortable"

5
17/10/2017

I don't have anything negative to say about this hotel. The staff - every one of them we dealt with in various capacities, were so friendly and helpful. The room was very clean, up to date, and comfortable. It is conveniently located right off of Interstate 70, with lots of restaurants all around - some within walking distance. It's not far from the mall and movie theater, and downtown is just minutes away.

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are glad the location of our hotel provided you with opportunity to explore Richmond. Thank you for the compliments about our staff and services. We strive to provide excellent service to all our guests. We hope you will stay with us again.

"Nice Hotel"

4
14/10/2017

I would definately stay there again. Hotel was well maintained and parking was good. Easy access to the Interstate as well. Rooms were spacious with a good size refrigerator and microwave. Good breakfast too. There was elevator service to all floors and luggage carts to make it easy to get to one's room.

Sam P, General Manager at Best Western Classic Inn, responded to this review
It is good to know that location of our hotel was convenient for your stop over. We appreciate your positive feedback regarding our room and breakfast service. We hope to see you again whenever you are passing through Richmond, Indiana.

"Great stay at a great hotel!"

5
10/10/2017

I had originally booked a room somewhere else, but was grossed out by the accommodations there, so my husband and I went looking for another pet friendly hotel and found this lovely gem! First, Junior, the front desk agent, was fantastic, very professional, checking us in quickly and being so understanding of our situation - great customer service! The room was beautiful - you would never have known that our room was a pet-friendly room, so clean and fresh smelling - thank you to the housekeeping staff! But the breakfast - absolutely wonderful! The breakfast attendant - Rami, kept the area clean, and well stocked, and was even taking orders for freshly made omelettes - I can't imagine anyone ever complaining. And the seating in the breakfast area was so comfy - couches and plush chairs! Honestly, worth the money and I would recommend to ALL!

Sam P, General Manager at Best Western Classic Inn, responded to this review
Hi Liz, Thank you for leaving an in-depth review about your stay at Best Western Classic Inn. We are glad that you found our rooms clean and comfortable. Our staff strives to provide excellent service to every guest every time. Freshly made omelet service is our way showing appreciation to our guest. We appreciate your feedback and hope to see you again soon.

"Best Western Richmond IN"

5
10/10/2017

One of the best. This property is well taken care of, skillfully staffed with the best people I have encountered and has a very caring atmosphere. This should be the flagship for Best Western. Job well done.

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are elated to know the performance of our hotel and staff as we believe in providing excellent service to our guest. We appreciate your feedback. Thank you

"Very pleased"

5
07/10/2017

We were very pleased. I am a Hilton Honors member and usually stay at Hampton. Hampton was $40 higher so we decided to stay here and all was good. rooms and lobby were very clean. Hot coffee and hot water for tea always available. Was not so sure about the policy of allowing pets but no problem at all. Was quiet. No odors anywhere. The staff was super. Dev who took our reservation and checked us in. Tabetha who was manger on duty when we checked out. very efficient and friendly. Remmy the breakfast attendant was wonderful. Kept breakfast area supplied, clean, and took omelet orders. Yes, freshly made omelets in the morning. What a nice touch. Shower was very nice also and plenty of hot water. We had a hiking group here, The Happy Hikers and all were pleased.

"Nightmare"

1
03/10/2017

Booked thru AAA. Entered dirty lobby about 8:38 pm. Called to other locations for a room, but nothing nearby, had to stay, needed to not drive any more that evening. Rug had a pet or vomit odor. At 10:45 pm hear power tools being used right under our room. Couldnt report to front desk because phones were not hooked up. Got dressed. Reported problem to front desk. Her thoughtful response was " they shouldnt be too much longer". Workman overheard my complaints and agreed to not continue. Not emergency work he stated. Then why at 10:45 pm? Beds not made professionally. Breakfast sloppily presented. No pride at this location. Best Western corporate management and on site management really need to get involved here. We are 70 and travel extensively. NO MORE BEST WESTERN !!! I am also going to report to AAA.

Sam P, General Manager at Best Western Classic Inn, responded to this review
Hi, I apologize for the noise as we are currently under renovations. I will talk to the workman as 10:45 pm is too late to any work to be done in rooms. The housekeeping department is informed about the odor and everything will be checked in the room. We strive to provide excellent service to every guest every time. We hope you will provide us with another opportunity to serve you better.

"A Nice Place"

4
03/10/2017

Clean rooms, friendly staff, an above average hotel breakfast. No complaints here. Just sayin':: If you're not a "dog-person" you may be put-off by the canine-friendly hotel. (P.S. I like dogs). Typing this to get to 200 chars. : )

"Best Breakfast at a Hotel--Ever"

5
01/10/2017

This hotel was clean, quiet, and comfortable. The staff was friendly and accommodating, but the breakfast WOW! They served soy milk in addition to milk, for those of us with allergies and made custom-made fresh omelets for all guests who wanted them.

"Nice Place Right off of I-70E"

4
28/09/2017

This was a nice hotel. Good location, clean, reasonable. Easy access off I-70 heading east. Would stay here again when in the area. Walk across the street to various dining options. Quiet hotel with no issues.

"Friendliest staff ever"

5
26/09/2017

This is not a five-star hotel in terms of grandeur, but the service was excellent, the room was clean, and the breakfast was delicious. All of the staff were very friendly and helpful at all times. I would definitely stay here again.

"Good stop, fair breakfast"

4
25/09/2017

Best Western has consistent performance and this is not exception. Room was clean and fully furnished. Bed somewhat soft with multiple pillow. Breakfast has multiple options. Decent price for service. Our room tv and phone did not work. Maintenance came immediately. Device were unplugged!? But the rest of the stay was quite acceptable. Very quiet over night

"Stayed here two different times in a week"

5
25/09/2017

The staff goes out of their way to help make sure you're happy. Breakfast was catered to everyone's likings. They personally will make you an egg omelet and bring it to you. Super friendly and accommodating. You'll enjoy your stay here for sure.

"Fine if you have incredibly low expectations"

2
22/09/2017

The only kind thing I can say is the staff was nice. The room wasn't very clean. The tv gets 3 channels, deadbolt broken off door, light in bathroom has no cover. Overall bad. All of this for $100 a night.

Sam P, Manager at Best Western Classic Inn, responded to this review
We appreciate your feedback and I apologize for the inconvenience caused during your stay. We are under process of renovation of doing lights in bathroom. We will take your your feedback and take necessary actions to prevent the things you mentioned.

"Great place to stay in Richmond Indiana. Very well maintained and a very friendly service staff. Very nice breakfast"

5
19/09/2017

We always enjoy the Best Western in Richmond. The staff is very friendly and helpful. The breakfast on the weekend was especially good with the omelet station. The best place to stay in Richmond, Indiana

"Great Autumn Oaks Weekend"

5
11/09/2017

To start out with the staff at this Best Western are beyond amazing!!!! We came in at 3 am and didn't have reservations until the next day, but they accommodated us with a meeting room turned into an actual room!! When the morning came around to wait for our actual room by check out they actually had our room ready. The hotel is extremely clean, the staff are amazing and the pool was actually warm and enjoyable!!!! Thank you so much for a great stay!!!!!! I give the property a 10 out of 10!!!!!!!!!!

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for choosing Best Western Classic Inn for your stay. We are glad that you enjoyed your stay. We strive to provide excellent service and we did our best to make your room change hassle-free. We appreciate your feedback and we hope to see you again soon.

"Basic Hotel"

3
09/09/2017

No frills, basic room to spend the night in. The beds were a bit soft and the blinds did not shut out all the light. However, the room was clean with no smell or mold in the bathroom. Three main requirements when staying in a hotel. Right off I-70 great when worried about easy access.

Sam P, General Manager at Best Western Classic Inn, responded to this review
It is difficult to find right fit of bed for all our guest. We do our best to provide best comfortable sleep by using products approved by Best Western. We will take your feedback and change the blinds and I am sorry for any inconvenience caused due to it. Please provide us with another opportunity to serve you with excellent customer service.

"Good value while traveling through"

5
03/09/2017

Clean, comfortable rooms. Comfortable beds and bedding. Very good breakfast (loved the pancakes). Super friendly staff. This was a great stop-over stay to get us well rested for the rest of our road trip.

Sam P, Manager at Best Western Classic Inn, responded to this review
We are happy to know that you found our rooms clean and that your stay was comfortable. We have the best staff and we love to give our best to every guest every time. Thank you for your feedback and we hope to see you soon.

"Autumn Oaks 2017"

5
03/09/2017

Autumn Oaks 2017 trip.Great trip this year.First time at BW here in Richmond,Indiana...This place is worth the price since good location,place to tie dogs out back..And is a pet friendly place for are Coon hounds..Great breakfast overall....average taste but filling...

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for choosing Best Western for the Autumn Oaks. We are glad that we were able to cater your needs. Since we are pet friendly hotel, we do our best to accommodate and care for the pets . We appreciate your feedback and we hope to see you again next year.

"Very accommodating to our needs"

5
27/08/2017

Although we were traveling during the week of July 4th for a funeral and had to cancel our original reservations, the facility honored our rates from the previous week. When I inquired about other family coming, they gave them the same rates too. Living in a tourist town, I'm not used to seeing this type of compassion. They provided all my special requests in traveling with two elderly family members also. I will continue to stay here when I visit my family in the future.

"Terrific value in Richmond, IN"

5
21/08/2017

We had 14 family members staying at this BW to attend my mother's funeral. We had several options for hotels, but we needed one that guaranteed a fridge and microwave in every room due to my grandson's food intolerances. BW has a fridge and microwave in every room, free high speed wifi and free hot breakfast. They were about $50 a night cheaper than the Hampton and Holiday Inns across the street. The staff could not have been more friendly and helpful with my two young grandsons! We ate family meals that we brought in from outside and used the tables in the lobby area, and staff made sure we had a high chair, paper plates, and napkins. The location is convenient to I-70 and lots of restaurants. The breakfast was consistently good, with scrambled eggs and a meat choice of bacon one morning and sausage patties the next, as well as waffles, sausage gravy and biscuits, and a variety of breads, yogurt, cold cereal, etc. We had a king bed room with a sleeper sofa and a desk and chair, with plenty of room for the family to hang out in our room and the grandsons to play. If you stay in Richmond for any reason, save your money over the Hamptons and Holidays and stay here.

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for leaving a detailed review about your stay at Best West Classic Inn. We are elated to know that we are best valued hotel in town. It brings great pleasure to know that our staff went of their way to make your stay memorable in every aspect. We strive to provide excellent service to every guest every time. We appreciate your feedback about our breakfast service and rooms. We hope to see you again when ever you are in town.

"Poor Accommodations"

1
20/08/2017

Phone didn't work, internet didn't work, Building is drab and worn. Complimentary breakfast was TERRIBLE. Some kind of egg substitute for the scrambled eggs. Coffee was weak and tasted like instant coffee, not brewed coffee.

kush71002, General Manager at Best Western Classic Inn, responded to this review
I apologize for the the unsatisfactory stay at our hotel. We appreciate your feedback and we will have the mentioned problems looked into. Also we are currently in process of renovating our hotel. We hope you will provide us another opportunity by staying with us in the future.

"Perfect for our needs"

5
16/08/2017

We just needed a place to rest our weary heads on a road trip to Indiana University from Pittsburgh, PA. This hotel fit the bill: hotel was reasonably priced, clean, quiet, and had a very good breakfast.

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations on your way to Indiana University. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

"Good Experience"

4
10/08/2017

I like this hotel. It's good and clean, the staff is friendly and the room look pretty nice. Although the location is pretty far from the shopping center and downtown but there are some restaurant nearby

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you fro leaving a detailed review about your stay at Best Western Classic Inn. We are glad that you enjoyed your stay. We are located right of the exit from I-70 and nearest shopping center is 3 miles from us. We appreciate your feedback and hope to see you again soon so we can provide you with excellent service.

"Trip through Indiana"

4
07/08/2017

Hotel was fine for a one night stay. It was close to dining options. We were driving to Maine and wanted a place to stay. We did not have a reservation. We needed two beds and prefer queen size. This hotel met our needs.

kush71002, General Manager at Best Western Classic Inn, responded to this review
We are glad you enjoyed your stay with us, Let us know when ever you are passing through Richmond,we will be happy to provide you with excellent service.

"Great stay"

5
01/08/2017

After checking in here on July 7, 2017 Went to plug in my cell phone just to find I had brought the wrong charger with me. Went to the front desk to see where the nearest verizon store was and told them what had happened. The manager on duty told me that they had storm warnings out and she thought she may have one that would work. She found one and let me use it while I was there. Everyone was very helpful and the room was very quiet and staff very helpful. was there about 3 days. Will stay there again.

Sam P, General Manager at Best Western Classic Inn, responded to this review
It was really bad that evening with wind gusts and heavy rains. We had some problems with internet too. We are glad you enjoyed your stay despite the bad weather and we try our best to accommodate our guest needs. Let us know when ever you are passing through Richmond,we will be happy to provide you with excellent service.

"Was a great stay"

5
01/08/2017

Roo.s were nice and clean. It was quiet and peaceful. Rooms were tidy and guest service was good. Had a nice pool and nice little gym. Breakfast was good. Over all it was a nice stay and one of the o my hotels I stay at

"What a Nice Clean Hotel"

4
01/08/2017

Our family stopped here while on a trip. We were favorable impressed by how clean and new-looking the place was. I was told that it was recently remodeled. The stairway between floors was nicely carpeted and attractively decorated. There is only one elevator. Breakfast was very good, with biscuits & gravy, eggs, sausage, waffles, pancakes, and a variety of other items.

"Nice place-would stay there again"

4
29/07/2017

We checked in at almost midnight but were greeted promptly and checked in quickly. Our room was pleasant, clean and comfortable. It had a fridge and microwave. There was a stool but no chair which was a little weird but didn't impact our stay. The bathroom has a lot of nice counter space. Both sides of the bed have a reading light and nightstand and outlets for chargers are easily accessible. The common areas were clean and comfortable. Breakfast was fine with the usual selection of cereals, bread products, eggs, sausage, fruit, and waffle makings. We will definitely check out Best Western in the future.

"Was expecting better."

2
28/07/2017

Hotel itself is on the outdated side. One elevator. Room door did not stay closed. Had to deadbolt the door to keep it closed. AC fan only one speed worked. Mold in bathroom. Small TV in room, poor reception.

Sam P, Manager at Best Western Classic Inn, responded to this review
I apologize for the the unsatisfactory stay at our hotel. We appreciate your feedback and we will have the mentioned problems looked into. Also we are currently in process of renovating our hotel. We hope you will provide us another opportunity by staying with us.

"unknown"

4
27/07/2017

We use this Best Western because we have a dog and they welcome her. We have pretty much stopped using BW because many do not accept dogs. WE are using Days Inn now, I think they all accept our small dog.

"Car tour group"

5
24/07/2017

Great location for historical visit of Richmond area with local travel easy to navigate. Plenty of good restaurants with easy access of main Route 40 (Old National Road) and several museums with quality collections; Wayne County Historical Society, Model T Museum downtown Richmond - two buildings of Model T's restored and some original. See Vern for the best walking tour.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
It was truly our pleasure hosting your Car Club this year... it was a pleasure meeting all of you. I am so pleased to hear that you enjoyed our lovely city. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Needs a facelift"

2
24/07/2017

Sorry to say, we just were not impressed. Lobby was bland, employees blah, breakfast was good. People smoking outside late when we arrived, and in the morning when we left, appeared to be loitering but they may have been guests. Wouldn't stay here again.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for sharing your most recent experience at our Classic Inn. My apologies that your stay was not to your liking. We do hope to see you back again in the near future. Safe Travels, Amy W. - GM

"Returned to this Best Western"

5
23/07/2017

Came back to this hotel as it is very clean and in a great location. Restaurants nearby and right by the highway. The room was very nice with a chair for viewing the tv. Everything is convenient in the hotel. Also the pool was open until midnight!!

Sam P, Property Manager at Best Western Classic Inn, responded to this review
We are so pleased to have you as a repeat Guest and very thankful you chose to stay at our Classic Inn again. Your kind words are very much appreciated. Come back and see us. Safe Travels, Amy W. - GM

"Great place to lay your head and great breakfast."

5
23/07/2017

Friendly employee's and great breakfast. Had a king room, nice size, good bed, quiet room. Good parking, walk to restaurants,, very clean rooms. Would recommend and I would go back. Enjoyed our stay. Easy off and on to the Highway.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for taking time to share your recent experience at our Classic Inn. It was our pleasure to have you as our Guest. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Not your fault"

4
13/07/2017

I know you can't be responsible for the cars in your parking lot but when someone calls to report a breakin and the employee doesn't even ask for your name or when it happened, it seems a bit uncaring.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for sharing your concern. I responded via your survey and if you need any further assistance please do not hesitate to reach out. We appreciate you taking the time to Rate our Hotel. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"One night stay"

5
13/07/2017

This hotel is located near restaurants and the interstate. Parking was adequate, room was clean, whole hotel was well kept up. In the afternoon a storm came and electricity was out. Front desk lady and owner of hotel were present to get things straightened out and those of us in the lobby were kept informed.

Sam P, Property manager at Best Western Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western Classic Inn. We sincerely appreciate your patience and understanding about the City wide power outage. We are extremely happy that you chose to be our Guest. We hope to see you in the near future. Safe Travels, Amy W. - GM

"A must stop-over!"

5
12/07/2017

On our way re locating east to New England. Following a long drive and arriving late, we found this Best Western to be a terrific stop-over. Our tired Collie was welcomed! No extra charge! ( Other motels wanted up to $75 per night surcharge!! Almost the cost of our room! EGAD!) While being a totally pet- friendly motel, we found absolutely NO doggie odor anywhere. Our room was fresh and clean and spotless. It easily accommodated our large puppy's kennel, and she slept soundly all through the night. We were never bothered or awakened by barking anywhere in the building. The bed was wonderful: the sheets felt like silk! How divine! Breakfast was included and was okay. Know that we are health fanatics so you may find the breakfast just fine. The staff was warm and welcoming. Kudos to BW for becoming completely pet friendly! Would stay again in a heart beat.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you so much for the kind review. It was truly our pleasure having you and that precious little fur baby of yours as our Guest's. We hope the remainder of your trip has gone well. We hope to see you back again if ever in the area. Safe Travels, Amy W. - General Manager

"Nice place to spend the night"

4
12/07/2017

Decent room if a bit overpriced. Everything was fine with the room as far as I could tell. I had my children with me and they seemed to like it too. Breakfast was good. Staff seemed friendly and nice.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for sharing your most recent experience at our Best Western, Richmond. It was our pleasure having you as our Guests. We hope to see you again in the near future. Safe Travels, Amy W. - General Manager

"Could have been better"

2
11/07/2017

We stayed on a busy weekend. The A/C was not working properly and leaking into the room. We were told that we would receive a 50% refund on our entire stay--this was not honored. The door handle to our room came off in my hand. There were suspicious young men running around trying their room key in every room. We've had better experiences here...but not this time.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western, Richmond. Again we apologize for any issues that you may have had. Your bill was indeed adjusted and you were compensated due to the AC problem that you encountered. This was handled prior to you leaving the Hotel. Feel free to reach out with any questions that you may have. Safe Travels, Amy W. - General Manager

"Great Hotel - Bad Bed"

3
06/07/2017

This was a great hotel - clean, great staff, and good location. BUT... our beds were old and horrible. If you were sleeping by yourself. It might not be noticable, but with my husband, it made a trough. So I slept with the skinny teen. It still was a problem. We got in very late so I wasn't going to move. I told the staff in the morning. They were very nice about it. Except for the beds, I would give it five stars. The beds were a one. FYI, the hotel had several people with very sweet dogs. No problems with them, but if you have allergies, it may not be the best choice. If you have pets, it seems very good.

"Decent choice in a safe location"

4
04/07/2017

The room was just fine and the staff was efficient though not super friendly. The breakfast was quite good and the wifi was terrific. Good choice for people travelling cross country and a way to avoid staying in Dayton since it's just a half hour past it

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Although we appreciate the great review, I must extend my most sincerest apologies that our Staff was not as welcoming as you expected. We do our very best to acknowledge and treat each and every Guest as they are our only Guest. I will most definitely address this with my Team to assure this does not happen again in the future. We appreciate you staying with us and hope to see you again in the near future. Safe Travels, Amy W. - GM

"Super staff "

5
02/07/2017

We rolled in to the hotel later in the evening and they gave us a great rate on our room. Room was clean and had Hershey kisses on our our bed. Hey had a nice free breakfast. It's a pet friendly hotel, which we couldn't even tell until the next morning when we saw all the people and their dogs going for morning walks. Can't say enough about the friendly staff. Wonderful stay!

Sam P, Property Manager at Best Western Classic Inn, responded to this review
"Super Staff", I am a little partial to my Team as well! They do an outstanding job to take excellent care of our Guest's. Very pleased to hear that you had a most enjoyable stay at our Best Western, Richmond. Glad you enjoyed the sweet treats as well as our Breakfast. We do hope that you will come back and see us again in the near future. Safe Travels, Amy W. - GM

"Pleasant & professional staff"

5
02/07/2017

From the time we checked in until we left, we had several chances to interact with the staff. In all cases, they were pleasant and professional. The property and accommodations were top quality. Our stay was the last on a 10 day trip. It was refreshing. Will stay again and recommend it. Breakfast was excellent. THE best on our trip.

Sam P, Propety Manager at Best Western Classic Inn, responded to this review
It is so wonderful to hear that we (Best Western, Richmond) were able to be apart of your 10 day Trip. Very happy to hear that you were pleased with not only our staff, but your accommodations as well. It was our pleasure to have you as our Guest and we hope to see you in the near future. Safe Travels, Amy W. - GM

"business trip"

5
01/07/2017

great place to stay. Service was excellent, breakfast good, room was spacious, and bed comfortable. Great location with several place to eat within minutes also very close to interstate. Great value. I am sure I will stay here again.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
We are so appreciative of the wonderful review that you have shared. The Team takes great pride in providing our Guest's with a wonderful experience. It was our pleasure to have you as our Guest. We are very excited to have you back in the near future. Safe Travels, Amy W. - GM

"Don't book reservation through a 3rd party!"

2
27/06/2017

Make sure that you don't book a reservation through a 3rd party, because you will be charged a 62.5% booking fee. You need to be sure that you are booking through Best Western and not a 3rd party. Web site for Best Western listed a telephone number and I thought was Best Western, was not Best Western. I was charged $190.22 and the bill from the Best Western where I stayed was 118.93.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
I am responding to this Review in the same manner that I did on your Survey. We appreciate the wonderful praise that you gave us about our Staff and our overall Hotel in your comments. However, your Booking via a 3rd party site has nothing to do with the Hotel direct. We do feel as it is a shame that you allowed that to reflect poorly on your Rating as it conflicted with the wonderful things that you stated in the Survey. Your concern and or issue is with the 3rd Party Booking site. As always, feel free to contact the Hotel direct for future bookings to avoid the issues that you have encountered with your Billing. Amy W. - GM

"Just okay"

3
26/06/2017

So we stayed here for just a night on our way to Dayton Ohio. In searching the area for a hotel we found this had the best reviews. We arrived late around 10pm and the room we were given was the ada room. Upon entering the room you could smell like a musty or mold smell. I think it was from the bathroom which was all tile and setup for a wheelchair to roll in and out of the shower area. The room itself was clean the bed was a little broken down on one side. The furniture was old and it had the popcorn ceiling. I was really annoyed at the condition of the bathroom. The curtain for the shower kept hitting you woke in there because it was so close. The light section above the toilet and vanity was wide open and you could see the electrical conduit. The toilet when you sat on it rocked. They did have free breakfast but the scrambled eggs were so overcooked I couldn't get them down. I would recommend. Staying somewhere else.

Sam P, Property Direct at Best Western Classic Inn, responded to this review
We appreciate you taking time to share feedback in regards to your most recent stay with our Best Western Classic Inn. I do apologize that you were not satisfied with your Room selection. Had this been reported after check in, we would have been more than happy to relocate you to another Guest Room if it was available at that time. We do our best to provide Quality Guest Rooms and outstanding Customer Service. If a problem and or concern is not reported promptly, we are unable to correct or resolve any issues and or concerns. We do hope to see you back in the near future. Safe Travels, Amy W. - GM

"Nice comfortable Best Western"

4
21/06/2017

This was a nice clean, comfortable, Best Western. It has the typical BW breakfast items. The only criticism is it needs the automatic front doors. It is very difficult to get a luggage cart through the front doors when you are by yourself. I would think it would be extremely difficult for a handicapped person.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western Classic Inn, Richmond. We appreciate the kind words. I am very excited to advise you that we now have those Automatic Doors that you mentioned. As a Team, we are all so happy to now have those in place for our Guests. We appreciate your Business and hope to see you back in the future. Safe Travels, Amy W. - General Manager

"Reservation accuracy"

1
19/06/2017

My reservation was messed up and no one would help fix it. It has been over a week and I am still waiting for someone to help me. The facility itself was good, the breakfast was good, but as far as the reservation and price of each day was all different and they messed up the days I was to stay there so they charged me more than they should, canceled a day they shouldn't have and charged me extra for the day they had canceled.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Kelly, As I explained to you personally during your Check Out process, as well on your Best Western Survey Response, your Reservation issue is not with the Property Direct, this is not something that is in our control. Your Reservation was booked on line as an advanced 3 day purchase Package. Changes made to said Reservation was not done at the property level, you made these changes via Central Reservations. Again, this is not in our control to resolve, address, or fix. Had this been booked with the property direct, I would be more than happy to further assist. Safe Travels, Amy W. - GM

"Richmond Indiana Best Western Review"

5
19/06/2017

My wife and I extremely pleased with my recent stay at the Best Western Hotel at Richmond Indiana. The staff was friendly, courteous and genuine in their interaction. The hotel was in very good condition. Our room was nice, as were the free goodies they had for us in recognition of our awards status. I cannot make these claims for the following night we stayed at Embassy Suites Downtown Indianapolis. That place was overpriced and made us feel like a number, rather than people.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
I am so very pleased that you enjoyed our Best Western Classic Inn, it was a pleasure having you as our Guest. As not only a Reward Member, but a continued Best Western Guest, we appreciate you and your Business. Our Guest Room renovation kicks off this December and we are so excited to offer a brand new product! Come back and see us! Safe Travels, Amy W. - General Manager

"BW stay"

5
15/06/2017

would recommend this hotel for quality and service with a great staff and location Quietness of room and great breakfast area and food. Just off the interstate makes for easy on and off access to this property.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
We appreciate you taking the time to provide such a great review for our Best Western Classic Inn. It was our pleasure having you as our Guest. We hope to see you back in the near future. Safe Travels, Amy W. - General Manager

"Best Western"

5
14/06/2017

Great hotel. Hotel of choice, when staying in Richmond,IN for many years. Always try to book here first when traveling in this area. Good value for your money.Room are always clean and neat. Friendly professional staff.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you so much for taking time to share such a wonderful review of our Best Western Classic Inn, Richmond. We are so happy to hear that you continue you to choose our location for your returning trips. As always, it is our pleasure to have you as our Guest! Safe Travels, Amy W. - General Manager

"Places To Stay In Richmond, IN"

5
08/06/2017

We have family in Richmond and visit multiple times each year. We been doing so for years and have tried several other properties. None beat this Best Western! The check-in, the room, the breakfast, the check-out, everything is so much better than our experience with the other properties in the area.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
What an amazing Review, thank you so much for the kind words. The Team works very hard to provide top notch Customer Service and impeccable and clean Guest Rooms. We love that you choose our Best Western as your Home away from Home. As always, it is our pleasure to have you as our Guest. Looking forward to having you back. Safe Travels, Amy W. - GM

"Needs Upgrading"

3
07/06/2017

This hotel was ok..needs a lot of upgrading...it did have nice granite bathroom countertops, but has darker carpets (wear shoes), small rooms, narrow, curvy tubs that are slippery (be careful), poor lighting.. (also needs a light over the shower). The breakfast was ok..typical of a regular continental hotel breakfast. The staff was nice.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thanks so much for taking time to share your Review about our Best Western Classic Inn. It was a pleasure having you as our Guest. I am excited to tell you that we are kicking off our Guest Room renovations this December. We are very excited to Renovate top to bottom, all brand new! We hope to see you again in the near future. Safe Travels, Amy W. - General Manager

"Vacation "

5
03/06/2017

Nice clean rooms, friendly staff, have stayed here before and probably will again. Close to interstate and easy to get in and out of. Close to restaurants. I would recommend this to anyone traveling through Richmond.

Sam P, Guest Relations Manager at Best Western Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western, Richmond. It was our pleasure to have you as our Guest. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Great value"

4
02/06/2017

We had not stayed at a Best Western in years and were frankly dubious but we were delightfully surprised. The staff were very courteous, the rooms were clean and neat (including the bathrooms). We would stay here again.

Sam P, Guest Relations Manager at Best Western Classic Inn, responded to this review
We are pleased to hear that you chose our Best Western as your first time in years. We are so delighted that you enjoyed your stay and hope to see you back again in the near future. Safe Travels, Amy W. - GM

"Clean, Close to Exit, Good Breakfast"

3
31/05/2017

Overall this was a good value. The room was clean, it's close to the exit, and breakfast was good. If you are expecting a luxurious bed that you just don't want to get out of, you won't find it here. No frills, King bed seemed smaller than a King, pillows were small, floppy, an lumpy, and the mattress had no support.

Sam P, Guest Relations Manager at Best Western Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western, Richmond. We appreciate the kind words and hope to see you back again in the near future. Amy W. - GM

"Biker friendly"

5
31/05/2017

Very friendly towards bikers have stayed at this location a number of times and has always been a great stay. I will come back in the future if traveling through this area keep up the great work Luke and Jamie Herrmann

"Nice Place"

4
30/05/2017

It was clean and the team there made sure everything was great. They are dog friendly, but if you didn't see them you didn't know they were there. Upon our early check in the young lady literally ran to verify that our room was ready.

"Nice comfy hotel"

4
26/05/2017

I stayed here with my cat while traveling cross country. The room was was very clean with a very comfortable bed. Hand luggage cart and elevator made it easy to get my cat and all the cat stuff up to my room. Very clean shower/tub. Room was pretty quiet as well. I would stay here again!

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you so much for the great Review. It was a pleasure having you and you sweet fur baby stay with us. Come back and see us again soon! Safe Travels, Amy W. - GM

"Incredible hospitality"

5
24/05/2017

Our stop at this hotel on our way to North Carolina from South Dakota was meant to be a brief stop over for sleep and breakfast. But we were so I'mma that but we want to go back again. We pulled in after midnight after being on the road for 15 hours with three children. The staff welcomed us with a gift back of snacks and water bottles. The room was impressively clean and nicely furnished. At breakfast, the staff helped us get plates of food for our there small children and continued to serve us by bringing refills. This isn't typical at a self-serve continental breakfast. The options but at breakfast were also pleasing, and the area was clean and well stocked. Also, the staff gave each child a travel bag for the road, including snacks, drinks, and a small toy. I don't know if this is customary, but it stood out to our 7 year old as one of the favorite moments of our ten day trip which included visits to the beach, the mountains, and a children's museum. Great job, Best Western! We will be back!

Sam P, Property Manager at Best Western Classic Inn, responded to this review
I am so happy to hear that we, Best Western Richmond, had such an impact on your trip. Although it is not customary at most Hotels by giving the Goody Bags to the Kids, we here in Richmond, IN., always keep something special for our VIP Littles! It was truly our pleasure to have you as our Guests. Tell that sweet little 7 year old to make sure they come and sees me personally on your next trip to see us!!! I may just have something special for them. Safe Travels, Amy W. - GM

"Clean and Comfortable"

4
23/05/2017

We were happy to get off the road and find this hotel... nice that it had a little fitness center and an indoor pool ( though we didn't use the pool). Room was clean and had no musty smell, bed was comfortable. Breakfast was convenient and items well stocked. I did hear the train early in the morning, maybe because I was half awake, it was not an issue for my husband, my daughter, or me. Good value, I'd stay again if in the area.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for sharing your kind words about our Best Western, Richmond, IN. It was truly our pleasure to have you as our Guest. Maybe next visit you can utilize the Swimming Pool! Safe Travels, Amy W. - GM

"Good middle of the road "

3
20/05/2017

We found this property to be very clean and very basic. The room was clean and spacious. It was equipped with a small refrigerator (no freezer), microwave, flat screen TV and hair dryer. The bed was comfortable and bed linens and towels were average. On the down side, we traveled with a small dog and requested a room on the first floor. Instead we got a room on the third floor. This turned out to be a good thing as we discovered that the hotel is located near a train track. If you're looking for a good night's sleep and the sound of trains do not bother you, it's a descent choice. We slept fine, once we realized it was a train we were hearing. Just a note, if you're traveling east, you may want to choose a hotel in Indiana before crossing into Ohio. We found the room rates on the Ohio side of the boarder two to three times more expensive for a similar basic room. We would stay here again.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
Thank you for taking the time to share your most recent experience at our Best Western Classic Inn. We do apologize that there was not a Room available on the first floor the day that you arrived. We do our best to try to accommodate any and all requests. We hope to see you again in the near future. Amy W. - General Manager

"Triple charged me"

2
18/05/2017

I want to like this hotel. The people were fine. The room was fine. But they charged me triple for one night. It's a good thing I look at my credit card bills otherwise they would just keep the money. I've called to try to get the extra two charges reversed but you apparently have to wait for a manager. Pretty terrible, shady service.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
My sincerest apologies that you have a Billing Issue with your Credit Card. This is the first I have heard of this and I can assure you that I will take care of it immediately. I am in the Office today until 5pm. I will return Monday morning from 8am-5pm. Please give me a call to discuss or feel free to send me an Email to [email protected] Look forward to hearing from you, Amy Witham General Manager

"Outstanding Handicapped Accessible Room Design"

5
18/05/2017

This may be the best designed "accessible" room we have ever stayed in, and we have stayed in many. Room 115 was king bed room with lots of space to maneuver a wheelchair or walker. The bed was not too high and transfer was easy. If I were to design an accessible bathroom at home this would be it. The roll-in shower had plenty of grab bars, a fold down padded seat, and all shower controls were within reach of someone seated, including the flexible hose shower head. The floor was a rough textured tile that was very slip resistant. All shower water sloped back down into the shower drain. There was adequate counter space at sink and the mirror low enough for a seated person. Toilet was the slightly higher style which was nice. Room was clean and quiet. Staff friendly. And this property is pet friendly, even had a bowl of dog biscuits at lobby. Breakfast was great. Hot eggs, sausage, biscuits and gravy, fresh fruit, waffles, cereal, fruit, yogurt, coffee, tea, juice etc. Very clean and well stocked. My only minor issue was the "accessible" room was at the opposite end of the hallway making it a long walk for someone using a walker.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
It was truly our pleasure to have you as our Guest. The Team appreciates the wonderful review and kind words that you have shared. We hope to see you back in the near future. Safe Travels, Amy Witham General Manager

"Excellent Hotel"

5
16/05/2017

I can always count on a enjoyable stay at Best Western in Richmond, IN. The room and hotel itself is always clean and inviting. The entire staff is friendly and always ready to help with anything I've needed. I definitely recommend this hotel to anyone traveling to or through the area.

"A great place to stay"

5
14/05/2017

Spent a few days visiting my son and daughter in law and stayed here. Awesome place, very friendly people, clean rooms and great breakfast. I would stay here again on my next visit. I can honestly say someone was always cleaning or vacuuming no matter what time of the day. No one was ever just standing around; yet everyone had time to say hello and ask if my stay was going well? The cleaning staff was top notch. I would highly recommend this hotel.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
It was truly our pleasure to have you as our Guest. We sincerely appreciate your kind words. Our The team works very hard to provide a clean and friendly atmosphere for all of our Guests. We hope you will come back again and see us in the future. Safe Travels, Amy Witham - General Manager

"Mixed Feelings -- Great Service,"

3
07/05/2017

Can't say enough about the friendly staff -- in particular, Amy went OUT of her way to provide great service, offered me a hot right-out-of-the-oven cookie, tips on dinner locations, shared complete info on breakfast for the next morning, etc. A+++ The location was very convenient to I-70, right off the highway -- with tons of restaurants and other types of shopping near by. There is a train running behind the hotel -- didn't really bother me. And breakfast was delicious and plentiful. The room was nicely decorated, loved the huge sink counter to put all my stuff on, shower isn't the fanciest I've ever seen -- but clean, good water pressure. Here's where my review takes a turn -- while the room was very nice, there was a linen decorative throw on the bed that should have been burned before I arrived. It had the nastiest looking stain on it -- which, of course, led me to fully check ALL of the bed linens. The bed sheets, blankets, pillow cases were an A+. However, that throw should have NEVER been place back on the bed. I noticed that the bed skirt, made from the same silky material as the throw, was also stained, everywhere. I've attached photos to make my point. I left a note for housekeeping alerting them to the throw with the stain. I'm hoping this was just a one-off situation -- and would hope that as housekeeping prepares rooms for new guests, items like this are NOT placed back in the room. These seemingly small things (given that it was 1 single issue in an otherwise perfect lodging scenario) can make the difference in repeat business.

Sam P, Property Manager at Best Western Classic Inn, responded to this review
We appreciate you taking the time to share feedback about your most recent stay. Please accept our sincerest apologies for missing the issue with the Bed Scarf. This is not acceptable in our eyes and has been addressed with our Housekeeping Department. We are very grateful for all of the positive and kind words that you shared in the review. Our team works very hard to provide a great, clean, and friendly place for all of our Guests. We hope to see you again in the near future. Safe Travels, Amy Witham - General Manager

"Excellent pet friendly Hotel"

5
23/04/2017

This is a well kept/clean pet friendly hotel. My wife and I would definitely recommend this hotel to anyone with pets, traveling Richmond, Indiana area. Everyone on the hotel staff was very accepting of our 2 little dogs.

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are glad that you enjoyed our hospitality. Thank you for staying at Best Western Classic Inn and taking time out to leave us a feedback.

"You are better off sleeping in the trunk of your car"

1
20/04/2017

Horrible stay, do not recommend. The front desk staff was rude. The bathtub/shower was a death trap, the floor of the tub was severely warped leaving nowhere flat to stand, constantly sliding around. Busy train tracks are adjacent to the parking lot. The entire room vibrated every time a train went by, which seemed like all night. The breakfast is disgusting.

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are extremely sorry that your stay was unpleasant. Your feedback is important to us as it helps us improve the services. We will take action on the things which you have mentioned. Hope you will provide us with another opportunity to serve you with excellent hospitality. Thank you

"Very nice staff, good experience"

4
15/04/2017

This is a lovely little hotel. The staff were wonderful and the rooms very nice. Breakfast was good and we enjoyed our stay. It is located near shops and restaurants. Parking at the hotel was good as well.

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for staying at Best Western Classic Inn. We are glad that your stay was wonderful and we appreciate your feedback. Hope we will see you again soon.

"Clean, friendly comfortable stay"

5
14/04/2017

I travel through this area at least once a year and always stay here. Rooms are clean and comfortable. They are in process of updating the lobby area, hopefully will continue through other common areas. 2 things I'd point out are the railroad tracks running sort of behind the hotel. Many trains run by, but no train horns sound. However if you are super sensitive to outside noise, asks for a room facing the road instead of the back. Also, breakfast ends at 9 am sharp! They start putting it away right at 9 am so don't be late! Personally I think that is too early since not all travelers are early risers. Otherwise, it's a nice place to stay. Not the Ritz, but clean, comfortable and safe.

Sam P, General Manager at Best Western Classic Inn, responded to this review
Thank you for being a loyal customer of Best Western Classic Inn. We appreciate your feedback. We began our renovation and it will include rooms and all common area. Hope to see you again soon.

"Passing through Richmond"

3
14/04/2017

This was an average motel, but it gave us a feeling that it was less than average. There was an aura to the building that said this motel has not been cleaned to the level that should be expected of a motel of this class. This gave us an uneasy feeling throughout the building, including in the breakfast area. We couldn't comfortably recommend this motel.

Sam P, General Manager at Best Western Classic Inn, responded to this review
We are sorry that your stay was not comfortable. Your feedback is important to us as it helps us improve our services. Hopefully you will provide us with another opportunity to serve you with superior service.

"Friendly and nice"

4
10/04/2017

We chose the Best Western because it was a great price and had breakfast included. the staff were very helpful and friendly and the hot breakfast was good. The room was lovely and clean and the hotel was well managed and very well kept. The pool was not operational for a couple of days. It was a very nice stay and we would stay here again.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
We are glad you enjoyed our services at Best Western Classic Inn. I am sorry the pool was closed for maintenance. Thank you for taking time to leave us feedback as it is very important to us. Hope we will see you again.

"Best Western, Richmond, Indiana"

4
10/04/2017

Made reservation for handicapped accessible room close to elevator months in advance but this was not available on check in. Reservationist did arrange for us to move to a handicapped room the next day. Handicapped parking spaces were not marked.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
I am sorry that the type of room got changed on your reservation. I am glad that you were accommodated to handicapped room next day. Your feedback is important us as it allows us to improve our services. Hope you will stay with us again so we can provide you with excellent service.

"Very Nice Stay in Richmond"

4
10/04/2017

My wife and I generally stay at this hotel while she attends the annual State Line Basketweaving Convention. I would rate this establishment about 2 1/2 stars. Rooms are clean and spacious. Beds could be more comfortable, but not bad. Bathroom is also clean and spacious. Hot coffee and decent hot breakfast available at 6am, which is good for early travelers. Generally friendly staff, and easy access from the interstate. Restaraunts close by for evening meals. Train tracks close by but didn't notice much train traffic. There was a problem with the pool while we were there this year (as indoor pools that host herds of children are likely to have), which had some parents understandably upset. We plan to return again next year.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate all the guests staying with us for State line Basket Weaving every year. Through all these years you have become part of our family at this hotel. I am glad you enjoyed your stay and would like to apologize for pool being closed. Hope you have wonderful time till we see you next.

"Disappointing Stay"

3
09/04/2017

Been going here for years when visit our grandkids. There are new owners but management has to have more staff. Most mornings and evenings no one was at the front desk and you had to look for the staff. The wake up call system did not work. There were problems with the pool and our grandkids got a rash that required Benadryl and anti itch lotion. The location is great and I hope the new owners fix these problems.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
We are extremely sorry for the pool. We are having the pool looked into so we can determine the problem. Your feedback is very important to us as it helps us improve the services. Hope you will give us another chance to provide with excellent service.

"dont expect hot coffee and stay out of the pool"

1
01/04/2017

Breakfast was ok but the coffee was only luke warm at best, two mornings in a row. After a little time in the pool our family was sneezing and coughing. The pool was clean but the coughing lasted all night. The wifi was good though and so was the location

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
I apologize for the inconvenience caused at pool area. As standard hotel procedure we have pool tested every Monday and the results have been satisfactory consistently. Upon receiving your complain Health Department inspected the pool again and it was also satisfactory too. We are glad you enjoyed other services. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Price to nice ratio is outstanding"

5
20/11/2016

My business colleague booked this hotel for us. I am normally a HIE or HI kind of traveler, but he's stayed here before. It is a very good recommendation. The price is extremely reasonable. The amenities are nice, the bed is comfortable and the staff is very friendly. For a quick one night stay, this is a perfect hotel.

"Really Good Hotel"

5
01/11/2016

Have stayed here once before. Liked it and returned. Friendly staff, clean rooms, reasonably priced. Hot breakfast included. Easy access from the interstate. Restaraunts close by for evening meals. Train tracks close by but didn't notice much train traffic. I plan a staying here anytime I'm in the area.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Clean, quiet, well maintained Hotel."

4
31/10/2016

We have stayed here before because of the location and the cleanliness of the Hotel. The staff is courteous and helpful. The Hotel is quiet except for an occasional train passing by. The only bad thing I can say about the room is the bed mattress was too firm for my wife and I, otherwise it is a great place to stop.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon, as for the comfort level of the beds we are currently in process of upgrading beds and will consider your suggestions in making the decision of buying quality beds for our hotel. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Third Stay"

5
24/10/2016

This is the third time we've been at this hotel since 2012. Each time has been excellent. The staff is great,very friendly, and the rooms are the right size with comfortable. Lot of folks I'm sure aren't crazy about the railroad just west of the parking lot but I find it soothing as it reminds me of when I was a child growing up in Indiana. Plenty of variety for breakfast and I love the bacon. We stayed 4 nights each time and the only thing I could think of is it would be great if y'all had rooms with a full kitchen as we can get groceries at Kroger and cook in for a night or 2 even though there's plenty of places to eat on the east side of town that are less than a mile away. Other than that, the hotel is perfect!

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Recent trip for 10th Special Forces Reunion"

4
19/10/2016

Best Western is a good stay, good service , clean, comfortable rooms, breakfast included. located on major used routes of travel, good locations overall. I would recommend a stay at Best Western here or in my travels overseas to Australia.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Last minute booking"

4
18/10/2016

We were traveling through the state and made a last minute booking at this Best Western. The staff was very helpful, especially in suggesting places for dinner. The room was fairly spacious and very clean. The beds comfortable. The breakfast which was included offered a full breakfast even though it was a help-yourself style.

Sam P, Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for providing us with your feedback. We are so glad you enjoyed your stay with us. I truly hope your next experience with us is a 5-star quality stay. Thanks again for choosing the Best Western Classic Inn, we look forward to serving you again soon!

"Friendly staff"

5
15/10/2016

Loved this place! Staff was so friendly and helpful. I needed a plug for my phone charger and desk gal lent me her personal plug. Could have easily told me, "Sorry, we don't have any." I will be back!

"Good overnight stop"

3
13/10/2016

We stayed here while traveling through Indiana. The room was nice and clean with a large bathroom. There are several restaurants nearby. Continental breakfast was fine. We would stay here again if we were in the area.

"Good Quality"

5
04/10/2016

We've stayed here 3 times in recent years and always had a good experience. The rooms are clean, the beds are very comfortable and the breakfast has a nice variety of items. Definitely meets all of our requirements at an excellent price.

"it's just Richmond"

4
04/10/2016

The BW has been consistent these past 200 years we have gone to family reunions. The rooms are clean, service is good to unobtrusive and the breakfast forgettable but hey, its the hometown so why not?

"Steer clear of the showers.."

2
02/10/2016

Overall the hotel probably wasn't two stars. It was probably more like three. When we entered the room there was a very musty smell. Apparently turning the air conditioner on for guests prior to their arrival so it doesn't smell like the room hasn't been aired out in seven years isn't a priority. The beds aren't very comfortable. It's obvious the mattresses are either low quality or old (or both), and the sheets barely keep you warm. What knocked it down to two (and almost one) was the fact that the showers had NO nonslip surface whatsoever. The tile wasn't textured, nor was there a mat. I took a nasty fall and wound up with two major bruises on both arms and my right knee. Best Western needs to get this figured out before they wind up with a lawsuit on their hands.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Guest Satisfaction is our first priority. we sincerely apologize that your stay with us was not the best, our housekeeping department has been informed of your concern, we are very thankful that your concern was brought to our attention and we will work hard on improving service to satisfy and accommodate all our guests. We are also working on improving the beds and rooms, it will be done by May 2017, as we are running in to our slow season we will have an opportunity to upgrade our rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sam (GM)

"Typical Best Western"

4
22/09/2016

We have stopped here on two occasions and will probably stay here on any trip through the area. The Motel is very near the freeway (easy off and on). The rooms and beds are comfortable. Nice pool and fair workout room. Breakfast is about average for this price motel. If you stop on this side of Richmond and like Italian food you should try Gallo's.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Clean and well kept"

5
17/09/2016

We started our trip by going to this hotel. During check in we were upgraded to a better room right away without asking! That was great and very thoughtful of the front desk manager. When we got to the room it was clean and had everything we needed including a microwave and a mini fridge. We would definitely stay here again.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"I Could Not Wait to Leave"

1
16/09/2016

This is a terrible hotel. We booked this hotel because we were visiting family in the area and other hotels did not have the type of room we needed. We have one family member in a wheelchair. After walking and rolling through a haze of cigarette smoke created by hotel employees smoking right outside the lobby door, the doors to enter the hotel lobby are impossible to open and operate a wheelchair. They are old heavy doors, with NO handicapped button. The lobby looks old and tired. Our hotel room had a large unidentifiable disgusting stain on one of the beds. It made me wonder if the room had been cleaned at all. In the morning, our hotel room lost ALL water pressure. For about 30 minutes there was no water during peak shower time! The hotel has one tiny elevator. The hotel is at the interchange of a major interstate highway and a major state highway near a mall and restaurants. You hear a lot of road noise. The drapes would not completely close so I had a light from the gas station next door shining in my eyes all night. There is free breakfast, which was ok. This hotel experience was terrible. The Best Western corporation should be ashamed that it's name is on this property. I could not wait to leave this awful hotel. When we departed, it was through the incredibly heavy doors banging and scraping against the wheelchair, and finally outside into the haze of hotel employee cigarette smoke.

"Average motel"

3
11/09/2016

Stayed overnight while traveling along I-70. Average motel, and the free breakfast was typical for a three star motel. One warning: the motel is "pet friendly" and there were dogs barking in the hallway at night, which was disturbing.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the Trip Advisor survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We at Best Western Classic Inn are in process of updating Room Quality. Breakfast and Pet policy and soon will implement in our daily routine. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 765-939-9500. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Adequate, nothing bad, nothing to rave about"

3
03/09/2016

We stayed here two nights while moving our son in to college. The place is clean, although our room had a funny smell (mold? moisture? cigarette smoke of the past?) that dissipated after we were in it for a while. The young woman who checked us in was friendly and helpful, but the other staff we met were less outgoing. The breakfast is fine...I have had better at other chain hotel buffet-style. Tiny but clean indoor pool which was nearly out of towels when we went.

"Great place to stay"

5
28/08/2016

Motel is very clean and well maintained! Staff very helpful and courteous! I'm a handicapped person, and the handicapped rooms are centrally located and very spacious. Wifi is fast, and easy to get connected. Also handicapped parking spaces are close to the main entry. this is an all over great place to stay.

"Nice place to rest after a long day on the road. "

4
21/08/2016

Front desk was friendly at check-in. Room was clean and king size bed was comfortable. Location was great, right off the interstate and multiple restaurants with in walking distance. Only negative was train tracks 500' behind hotel. However, we would stay there again.

"Great stay"

3
16/08/2016

We spent one night as a couple in this cosy little hotel. Although the check and was quick, when we arrived in our room, we realized that it had not been cleaned yet. We went back to the front desk and they quickly switched us to a different room. Once we go to a new room it was clean and ready to go. It was a decent size a room with a small fridge in it and a king size bed. We woke up to a breakfast that was included in the price. It was overall a great facility and we would come back here again.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Good value, excellent service"

5
09/08/2016

Nice, clean hotel with comfortable beds and friendly staff. We've stayed here several times and it is always pleasant. The breakfast has lots of choices and adds to the value. It is pet friendly and we didn't bring a pet, but we saw several. You wouldn't know from how clean the rooms are that pets have been there. Highly recommend.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Good Stop for a Weary Traveler"

5
04/08/2016

A good Best Western. Tabetha, who checked me in, was delightful, helpful, happy, and able to handle multiple issues at once, including a call from a guy who didn't know where he was. The room was clean, the bed sleep-inducing, the shower hot enough. The hotel allows dogs and I met some nice ones. Breakfast was good, and included bacon, always a plus. There was not a freezer in my little refrigerator, but they let me use the kitchen freezer.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Easy interstate access."

4
03/08/2016

Easy access on and off the interstate and they provide large truck parking. Nice place to stay. Breakfast options are good. Love having inside corridors as it is much less noisy than outside corridors. Cracker Barrel is convenient and a good place to eat.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500.

"Weekend visit"

3
02/08/2016

We stayed at this location on a Saturday night, after spending the day in Richmond. the young man at the Front Desk was very friendly and helpful, answering questions about the area, and giving recommendations about some local restaurants we asked about. PROs--Room was clean and comfortable with microwave and frig. Other guests had pets, and this hotel seemed to be accommodating them well. Nice breakfast. CONs-- Mattress was super soft and did not help us get a good night sleep...I would put this on the list for an update soon. Bathroom had shampoo and lotion, but no conditioner? Maybe this was just a slip by Housekeeping. Overall a decent place for a one night visit.

Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We will sure consider an upgrade on bedding in our next propriety renuavtion If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500.

"So disappointed"

1
02/08/2016

We chose this motel based on good reviews, this was our experience: We checked in after 14 hours on the road The first room had an intolerable foul odor We were given another room which did not smell fresh or clean, but was acceptable odorwise, however, the bathroom was not clean. Tired and exhausted, we just cleaned the bathroom ourself rather than going through the process of getting yet another room. We asked for a late check out and we're told noon was check out time, however, were woken up before 6am by a wake up call we never requested and then again by housekeeping, pounding on the door around 9am, and again by housekeeping talking loudly outside our door. In short, there was nothing that would ever make us want to stay at a Best Western again.

"Comfortable hotel for pets"

4
25/07/2016

We stayed one night here with our 2 dogs. Very nice hotel and a nice place to stay with our fur-babies. Grass needed to be a little better maintained, but overall very enjoyable. Staff was nice. Breakfast was very good. Hotel was clean and well kept.

abigale b, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for completing tripadvisor review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the review . We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Nice staff"

3
24/07/2016

Just a stop over from Roadtrip. Hotel had a funny odor in hall and rooms. They do allow pets so maybe the cleaning products. Beds are very soft. Just seemed a bit worn but ok for a quick overnight. Front desk were very nice but breakfast hot items were cold.

abigale b, General Manager at BEST WESTERN Classic Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 765-939-9500. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"Nice stay.."

4
13/07/2016

It was overall a good hotel. Mostly friendly staff. It was clean and quiet. Beds were comfortable. It wasn't anything fancy but for the price it was a great deal. I was visiting and this hotel was also in a convenient spot.

abigale b, General Manager at BEST WESTERN Classic Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"One Night Stay"

4
10/07/2016

We were traveling to attend a high graduation of a granddaughter in Richmond, In. and needed a motel to stay one night. Using AAA the Best Western Classic Inn was available for the night and had a rate that was cheaper than other motels in the area. The room was very comfortable and we had a great nights sleep. The breakfast in the morning really started the day right.

abigale b, General Manager at BEST WESTERN Classic Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 765-939-9500. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam General Manager BEST WESTERN Classic Inn

"perfumed odor in the rooms"

2
02/07/2016

The first room we were assigned had an extremely strong, perfume or incense smell and the beds were mushy. The manager and his wife brought us around to several other rooms. All of them had mushy mattresses, so we chose the one with the least perfume smell. They said it was their cleaning products. I had the worst night's sleep in a Best Western ever.

abigale b, General Manager at BEST WESTERN Classic Inn, responded to this review
Guest Satisfaction is our first priority. we sincerely apologize that your stay with us was not the best, our housekeeping department has been informed of your concern, we are very thankful that your concern was brought to our attention and we will work hard on improving service to satisfy and accommodate all our guests. sincerely, Sam (GM)

"Nice place to stay"

4
26/06/2016

It was a good value for my money. It was very clean, the staff was very helpful, it has a nice pool, and a reallg good breakfast! It's in a very convenient location to I-70 and other major highways, and is within walking distance of restaurants, etc. I would highly recommend this hotel for somebody traveling alone, or with a family!

"Very Nice"

5
23/06/2016

Very nice place run by wonderful, helpful people. The motel looks new I don't know if it is or not but the upkeep of it makes it look that way. Rooms are clean and roomy. Beds very comfortable. Girl at the front desk (sorry I didn't get her name) was very helpful with finding a good restaurant for us to have dinner. Will stay here again.

"Clean comfortable stop over "

3
15/06/2016

Stopped here late at night(after midnight.) on a drive across country. The rooms were clean, comfortable and up to datewith flat dcreen, microwave and mini fridge. The hotel appears to be pet friendly. Nice stop.

"Convenient, clean, friendly,"

4
14/06/2016

We have stayed here twice, en route back to Iowa after a trip to Ohio. On both occasions our room was clean, beds were comfortable, and the staff was eager to help. The location, a few blocks form the interstate, was convenient yet not overly noisy. The room price was reasonable as well. Highly recommended as a stopover on long drives.

"Good stop over"

4
13/06/2016

Very nice staff.Hotel was clean.Beds were alittle soft for me,thats just me...A|C was quite..Shower head was very high up..tub was a weird shape..when taking a shower..to stand...my hubbys got big feet..LOLDidn't stay for the breakfast....but all in all a good stay..

"A quick place to stop"

4
12/06/2016

We stopped by on a very long trip. It was very comfortable but we mostly slept. Being on the Ohio line made the trip seem shorter when we left in the morning. Staff was very pleasant. The hot breakfast was well done and quite tasty. It was pet friendly and even provided clean up bags which the other pet friendly hotels we used did not.

"Comfortable one night stay."

4
10/06/2016

Check in was made quick & simpler by Laura's enthusiasm. Room # 209. A good size room compared to other B.W. suites. A firm King bed, with four 3/4 pillows. Two night stands, each with lamps. Writing desk with lamp & swivel chair. All lamps have one or two electrical outlets. Separate cloth comfort chair. A flat screen sets atop a three drawer chest with 63 channels. Micro/fried.. An enclosed closet with iron & board. Eight wooden hangers & full length door mirror. Bathroom good size. Shower/tub combo. Hot water for shower in four seconds. Plenty of towels. Bottles of shampoo, conditioner & body lotion. For the lady guest La Fresh travel lite make up remover wipe. Wall to wall sink counter, with matching mirror. Coffee maker with three packets of decaf & regular. Hair dryer. The tub's faucet's water very powerful, while shower head gentle to face & body.. Safely wall bar. The shampoo has a silky feeling. Bath & bedroom area very clean. Better than average carpet. This facility is three floors with elevator. Elevator is on the small size, however large enough to accept a luggage cart. Two carts are available in the lobby. In the breakfast/lobby is a guest computer, small couch & two comfort chairs. On the first floor by elevator are ice, snack & soda machines. Second & third floors have only ice & soda. Breakfast is 6:00 to 9:00. A good starter breakfast. Waffle maker, three dried cereals & Quaker Oats. Biscuits & gravy, steamer for scrambled eggs & sausage patties. Hard boiled eggs, red & green apples. Muffins, bread & bagels, bowl of different chunks of fresh fruit. Coffee , apple & orange juice. Pitcher of ice water. This facility would be the first of five. I wouldn't hesitate to stay again. Factors being location, helpful staff, clean room & comfortable bed.

"Great repeat experience"

5
05/06/2016

This is the second time I've stayed at this hotel, and both times I've left very pleased. I like to travel with my small dogs, and the selections in Richmond that are pet-friendly are very limited. So I'm doubly pleased that this hotel is both pet-friendly and also clean, reasonably priced, and in good condition! Thumbs up!!

"Chocolate trail"

3
03/06/2016

Wechose this hotel as it was on the Chocolate Trail. Lady at front desk was very personable. We were told breakfast was eggs, bacon, waffles, and biscuits and gravy and that it was served fro 6-9a.m. Our RM was on first floor which was convenient. We used inside pool which was very cold and had to go get towels as there were none left which was no big deal. Daughter did find a bug crawling on bathroom floor. We checked it out. It was OK. The next morning we were at breakfast 45 minutes before it closed to find no eggs or bacon. When I asked about more was told they ran out a d would not make any more and was very disappointing as we chose the hotel because of the Great breakfast. Also there were no plates. On the positive side hotel is close to highway and front desk was very nice.

"Great room & Great Breakfast"

5
01/06/2016

Wonderful to have a good breakfast included in the stay. Eggs were obviously pre-packaged, but tasty. Staff is very helpful (especially person who ran the breakfast bar). Salsa would be nice to have with the sort of bland eggs, but I am excited to just have a breakfast included. Love biscuits and gravy!

"Great stopover location"

5
01/06/2016

Convenient to I70, very comfortable and large room. Staff was terrific and very friendly. Bed was not great, but for a one night stopover it was ok. Lots of food choices close to the hotel. We would definitely stay again.

"Good place to stay"

4
31/05/2016

The room was updated and the bed was comfortable. Great hot breakfast in the morning. Only negative would have been the lady working the check-in. All I can say is she must have been having a bad day. Had I not been riding my motorcycle all day, I would have walked out. Hotel was great just didn't need her attitude.

"Best stay ever!"

5
29/05/2016

Decided to stop here on the way home from vacation. From the moment we got there, we were greeted with smiles! The staff here is excellent. Seriously the best hotel experience I have had. Jerry was the staff member who helped us check in. He was very helpful and informative. The rooms were very nice and roomy. I loved how many pillows were on the beds. So comfy! This hotel is pet friendly and smoke free! There was free breakfast which was great. A lot to choose from. When we checked out, the service was just as good. Even housekeeping was happy and friendly. I definitely recommend this hotel if you are in the area.

"Comfortable, but needs updates"

4
25/05/2016

This is a very acceptable hotel with pleasant staff members. Don't expect anything fancy because you aren't going to get it here. Clean rooms, good breakfast with an attentive assistant keeping everything stocked and clean.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for taking time to share your most recent experience at our Best Western Classic Inn, Richmond IN. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Good hotel"

4
22/05/2016

Hotel had a good selection for breakfast and adequate seating. Room was quiet and comfortable. Staff was professional and helpful. The light bulb in one of the table lamps was out. The front desk didn't have any to replace the burned out bulb but there were enough other lights in the room. I tried calling the front desk from the room several times but always got a busy signal. In the morning the staff suspected someone had switched the phone line to the data port (I can't verify that). While I was taking a shower I noticed the water was very HARD. It is difficult getting soap off your body after taking a shower. I wanted to use the PC in the lobby but it was off. The night manager said it was supposed to have been fixed. The day staff said they were having trouble finding someone to fix it, with unwanted software being installed on it.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share your most recent experience at our Best Western Classic Inn. Your constructive criticism provides us with feedback to better the next stay. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Great Hotel"

5
18/05/2016

Very satisfied with facility, staff, services. Would definitely recommend. They were very helpful with dinner reservations at local restaurant. Will definitely stay there when in the area in the future.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share your most recent experience at our Best Western Classic Inn. It was our pleasure having you as our Guest. Come back and see us again soon! Safe Travels, Amy W. - GM

"Great for Pets!"

3
16/05/2016

I titled my review as I did because - there were cookies in the lobby for pets, but nothing for humans! If you are traveling with animals, this may delight you; it did nothing for me. If anything I think I'll leave this hotel to the pet owners. Otherwise, it was an average overnight hotel with average accommodations. It was no bargain, either, as they were no doubt capitalizing on the fact that it was graduation weekend for a nearby school (which brought us there). Great accommodations for families with pets, for certain!

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
My apologies that you did not see the Fruit and Mints for Humans, I will definitely be sure they are more visible. We value our Humans and Pets just as much at our Best Western Classic Inn. We do hope to see you again in the near future and appreciate your Business. Safe Travels, Amy W. - GM

"Hotel for Parents Attending Graduation"

5
13/05/2016

Perfect for two night stay for parents of the grad. Clean, tidy, efficient, inexpensive (with Orbitz discount), staff courteous and helpful. Bed very comfortable. No late -night noise at all from train tracks nearby. Breakfast buffet had awesome do-it your-yourself waffle station. Only negative is that there was no in-room internet service, and no business center. Front desk was helpful in printing our airline boarding passes from their computer.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share your Experience at our Best Western Classic Inn. It was our pleasure to have you as our Guest and we hope to see you back again in the near future. ps. The Waffle's are Yummy! Safe Travels, Amy W. - GM

"Home Town Visit"

5
12/05/2016

We were visiting our hometown. Decided on BW and are definitely not sorry. Clean and employees were very helpful. The executive housekeeper we had was great. Very helpful. Breakfast was very good and selection was excellent. Will stay here again when we return for our class reunions.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
On behalf of the entire Best Western Classic Inn Team, we would like to say thank you for such an amazing Review. It was a pleasure having you as our Guest and we hope to see you again in the near future. Safe Travels, Amy W. - GM

"Good place to stay, clean, nice staff"

4
09/05/2016

We stay here twice a year for trips to Eldora Speedway. We have stayed in several nearby hotels over the years, some more expensive but like this one because it is clean and the staff is friendly. It does let you bring pets which I why I didn't give it a 10 since I am allergic to dogs but was advised to stay on the 2nd or 3rd floor since most pet owners stay on the first to take the dogs out. This was helpful and didn't come in contact during our stay.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western Classic Inn. We appreciate your time and most of all, we appreciate your business. We hope to see you again on your next trip to Eldora Speedway! Safe Travels, Amy W. - GM

"Stuffy room and bad Wifi"

3
09/05/2016

Stuffy room (windows are locked shut) and bad wifi service. Wouldn't stay here again. Although the staff were very friendly, and the breakfast is ok. Lovely view: our room overlooked the White Castle and the BP station; couldn't ever get the room completely dark...

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
My apologies that your stay did not meet your expectations. We would love an opportunity to host you again. If there is anything I can do don't hesitate to give me a call. Safe Travels, Amy W. - GM

"Another great stay!"

5
05/05/2016

This was the second Best Western we stayed at on our travels cross country. We liked the accommodations and it worked well with the two cats who were traveling with us. They loved being able to look out the window to see what was going on! The cost at these hotels was really reasonable for three adults and plenty of room. Pet policy was reasonable. Breakfast was good.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
The Team appreciates the Great review. It was our please to host you and your Fur babies at our Best Western Classic Inn, Richmond IN. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Across US"

4
03/05/2016

Nice clean rooms & courteous staff. Pets are permitted; we are not pet owners and had some concerns; however the rooms was very clean & so was the hallways. Normal hot breakfast items. Plenty of Restaurants in area.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
The Team at best Western Classic Inn appreciates you taking time to post a Review of our Hotel. It was a pleasure having you and we hope to see you back in the near future. Safe Travels, Amy W. - GM

"GREAT Hotel"

5
24/04/2016

You won't be disappointed staying at this hotel. Very clean. Great room. Everything worked. Nice breakfast. Front desk staff was very professional and friendly, and showed they cared about me through their actions.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to respond with such a wonderful Review. The Team appreciates the kind words. We hope to see you back again in the near future. Safe Travels, Amy W. - GM

"Great hotel at a good location"

5
23/04/2016

This hotel, located on the Indiana/Ohio line next to I-70, is a great hotel at a perfect location, especially for us business travelers. Good restaurants and shopping are right there. It's at Exit 156 in Indiana which is the exit for US 40. As soon as you enter US 40, access to this hotel is obvious and easy.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your most recent Experience at our Best Western Classic Inn, Richmond IN. We hope to see you back again in the near future. Safe Travels, Amy W. - GM

"One night stay"

5
17/04/2016

I would return to this hotel based on my one night stay. Check in was fast and friendly. The room was in very good condition. Every employee that we passed by greeted us with a pleasant 'Hello'. The complimentary breakfast, although called 'continental', had hot items such as scrambled eggs, sausage patties and make your own belgium waffles. Conveniently located right off of the high way.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
The Team appreciates the Great Review! We hope to see you back in the near future!! Safe Travels, Amy W. - GM

"Airport Jets behind my wall"

2
17/04/2016

Beautiful building and excellent personnel but the jets stopped to rev their engines up to take off right beside my wall. We were not able to sleep before the jets had stopped flying out that night. NO, I will not stay there or recommend this single hotel.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
My apologies, but I am thinking possibly you have the wrong Hotel as we are not located near an Airport. If you do have the correct Hotel we sincerely apologize that you did not rest well while at our Location. We do hope to see you back in the near future. Safe Travels, Amy W. - GM

"Great Location, Great Hotel"

4
12/04/2016

We stopped at this hotel on a long trip and were very pleased with our stay. the location just of Interstate 70 was excellent. The staff was well trained, friendly and willing to ensure we had a comfortable stay. The room was very clean and comfortable and was very roomy. The breakfast bar was one of the best we have had at Best Western hotels. There was a good variety of warm and cold items to choose from and they were fresh and appealing. The food was good and the breakfast bar manager was most helpful. Overall a great place to stay.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for the wonderful Review. We do our Best to provide a Great, Home away from Home, atmosphere at our best Western Classic Inn. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Not pleasant"

2
11/04/2016

Checked in late hour due to drive, room reeked of smoke, fan did not work properly. Staff was fine, but at check in the clerk claimed room was 100% smoke free. Now I have to get 200 characters for this review to post.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
My sincerest apologies that your stay was not 100%. We do our best to provide a Smoke Free Hotel to all of our Patrons as we are a Non Smoking facility. We would have been more than happy to relocate your Room for you upon Request. In the future please do not hesitate to contact Guest Services with any problems you may have so that we can get it taken care of immediately for you. Safe Travels, Amy W - GM

"Feels like home"

5
10/04/2016

Such a great place to stay; feels like home....Breakfast daily M-F 6am...9am. On the weekend 6am...10am....The beds are so comfy and we always enjoy staying there because it is so close to all our favorite places to eat....All folks that work there is just so friendly and helpful.....

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share such wonderful feedback about our Best Western Classic Inn. It was a pleasure having you as our Guest and we hope to see you again in the near future. Safe Travels, Amy W. - GM

"Happy"

4
03/04/2016

Clean. Good price. Nice breakfast. Great Staff. beds were comfortable. Good Hot water in Shower. Easy to find from the Interstate, Local restaurant's easy to find Glad I Booked there..Only complaint room got to worm

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking the time to provide feedback about your most recent stay at our Best Western Classic Inn. It was our pleasure to have you and we hope to see you back in the near future. Safe Travels, Amy W. - GM

"Great place"

4
02/04/2016

Had no problems. Check in was easy it didn't take very long at all. We got there at about mid-night and the clerk got us checked in and in a room by 12:05am. Check out was even easier, we had to leave really early in the morning and best of all they are pet friendly.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to provide us feedback about your most recent stay at our Best Western Classic Inn. We definitely love our Fur Baby Guests just as much as our Humans :) Come back and see us soon & Safe Travels, Amy W. - GM

"Not A Good Sleep"

3
29/03/2016

The main thing we're looking for on a one night stay is a good night's sleep. Unfortunately, we had a tough time sleeping here. The mattresses were lower quality and much too soft for our taste. Bedding was slim: a thin blanket sandwiched between two sheets! Brrr. There were no other blankets in the room, which we realized too late to ask for more. On the plus side, the staff were quite friendly.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
My apologies that you did not receive a good Night's rest. Please don't hesitate to request additional Blankets if needed if you return to the Best Western Classic Inn, Richmond. We will do our best to assure you have a much more enjoyable stay. Safe Travels, Amy W. - GM

"Great Place to stay"

5
27/03/2016

This hotel is the only hotel we will stay at when we come to Richmond for business, or anywhere close to Richmond. We will be back and the rooms are great clean and comfortable. Breakfast was great. We will be back this year again.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for such an amazing Review, the Team appreciates your kind words. We appreciate you as our Guest. Come back and see us again soon. Safe Travels, Amy W. - GM

"Great stay, great staff"

5
22/03/2016

My dog, Cordell, and I were returning from the AKC National Championship Rally Obedience shows in Tulsa, and this was where we spent the last night of our road trip. The reception desk person was friendly, courteous, and even helped me get dog and gear through the doors in one trip. I really liked the fact that there was an elevator - made my life much easier. I overslept, so didn't stay for breakfast, but the breakfast area was roomy, clean, and inviting. Highly recommend, and will definitely plan to stay here again on trips taking us along I-70!

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share feedback about your most recent Experience at our Best Western Classic Inn. We hope to see you and Cordell back in the near future. Safe Travels, Amy W. - GM

"The front desk was very helpful as i was planning my trip."

4
16/03/2016

The room was clean and fit 3 of us very nicely. The breakfast was good and everyone on staff was very helpful. It was easy to find a parking space. They also mad check out simple which helped us get on the road faster.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share your recent Experience at our Best Western Classic Inn. It was a pleasure having you as our Guest. Come back and see us again soon. Safe Travels, Amy W. - GM

"Nice place"

4
14/03/2016

This was a pleasant visit. Nice room, friendly staff, and a really nice breakfast, which was included in the room rate. The rate was competitive in the area, about $75 power night on a two might stay. Plenty of places to eat nearby, and doing a short distance away Rio. One suggestion, keep the pool area much warmer. Diverting while you are standing in the pool area is not a good thing when you are wet. All in all, it wad a pleasant stay, and would stay here again if we were in the area and needed a hotel.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for taking time to share your most Recent Experience at our Best Western Classic Inn. We appreciate your Business and hope to see you back in the near future. Amy W. - GM

"Second Time, Still Excellent"

5
28/02/2016

I stayed here once before and chose this again because of my good experience the first time. The second stay confirmed my opinion. I have recommended this hotel to my daughter and son-in-law, and they stayed here on their drive from North Carolina to the Chicago area. They were similarly impressed and pleased with their stay.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We welcome your entire Family! Thanks so much for referring us to your Daughter and Son in Law. We appreciate you choosing to be our Guest. Come back and see us soon! Safe Travels, Amy W. - GM

"Great Place To Stay"

5
25/02/2016

We stayed here because they were pet friendly. All the employees were real friendly and helpful. The Rooms were clean and they supplied anything we needed. I will definitely stay here again. I'd recommend this place

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We definitely love our Furbabies at our Best Western Classic Inn. Thank you for taking time to share your recent Experience at our Best Western Classic Inn. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Great value-clean and friendly"

5
23/02/2016

Very clean rooms and comfortable beds. The staff went out of their way to be friendly and accommodating. We would definitely recommend this hotel. The hotel is located just off the highway and surrounded by a selection of restaurants that are within walking distance. Breakfast was hot and offered a variety of items.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for taking time to share your Review of our Best Western Classic Inn. We strive in our Hospitality efforts. Come back and see us again soon. Safe Travels, Amy W. - GM

"Great deal!"

4
21/02/2016

Clean and friendly franchise. Very accommodating, especially since it was 3a when we pulled into their lot. Decent continental breakfast (from 6a-9a weekdays) in a spacious front lobby. And at only $89 (including tax), this is a fabulous deal.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for taking the time to share your most recent experience at our Best Western Classic Inn. Although you arrived in the very early hours, we appreciate having you as our Guest. Come back and see us soon! Safe Travels, Amy W. - GM

"Great Night Great value"

5
21/02/2016

Found hotel on Priceline. Value was superior to other local options. Super location right off I70. Easy to locate. Nice, clean comfortable room. Quiet. Staff was great. Breakfast was varied and plentiful. Would definitely stay here again. Lots of local dining options.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for the wonderful Review! The Team appreciates you taking time to do so as well. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Excellent Value"

4
18/02/2016

We were driving through and the weather bogged us down. Really good price and the beds were really comfortable. Staff was hospitable and willing to help with any questions. Room was quiet and did not here train at all. I would stay again if I was in the area.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your Recent Experience at our Classic Inn. Without feedback, we are not able to better your Experience. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"Excellent Experience"

5
16/02/2016

Just like others have said, this is a great hotel for the price. The train didn't bother us as we were at the front of the hotel, but even when we stayed at the back another time, we did not think the train was a bad thing. Staff all very nice, including housekeeping staff--they seemed well trained in customer service. The fact that they allow dogs was icing on the cake. We would go out of our way to stay here next time we are on a cross country road trip.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
The entire Team appreciates the wonderful Review. It was our pleasure to have you as our Guest and we hope to see you again in the near future. Safe Travels, Amy W. - GM

"Good hotel for the price!!!"

4
08/02/2016

We were visiting Richmond Indiana for a 50th high school reunion. As a Best Western Reward member, we selected this hotel and were not disappointed. The rooms were very clean and comfortable. The staff was very friendly. We did not eat the breakfast that was offered so I am not able to comment on that. The price was right and we were not disappointed. Would highly recommend this hotel.....a/k/a "The Travel Whisperer"

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for taking time to share your most recent Experience at our Best Western Classic Inn. It was a pleasure having you as our Guest. Come back and see us again soon! Safe Travels, Amy W. - GM

"Great Place to stay"

5
07/02/2016

We have stayed in this hotel 3 times now and will be back again and again. Rooms are clean and very spacious, breakfast is good, and staff is very friendly. We stay for business everytime we come to Indiana.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
I appreciate your Feedback and knowing you are a Repeat Guest. If ever myself or my Staff can do anything for you, please don't hesitate to ask. We appreciate your Business!! Safe Travels, Amy W. - GM

"A little pricey"

5
07/02/2016

Comfortable. Clean, Nice person at front desk. :) Best Western front desk called to make sure everything was ok Good breakfast choices It was a little priceier than we like to pay, but the stay was nice

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thanks so much for taking the time to share feedback about your most recent Experience at our Best Western Classic Inn. As our Guest, we appreciate you and hope you come back and see us in the near future. Safe Travels, Amy W. - GM

"Some good some bad..."

3
06/02/2016

The hotel was good for a short stay and the staff was very friendly. Breakfast was provided which is always nice. The negative would be that the cleaning was sporadic. The bathroom had long black hairs in the bathtub, on the floor, and in between the sheets which was a little gross.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
My apologies that your Room Cleanliness was below Par. We do appreciate the positive Feedback about your most recent stay and hope to see you again in the near future. Safe Travels, Amy W. - GM

"Overnight stay was great"

5
02/01/2016

We came to Best Western as we travelled to and from St Louis on vacation this holiday season. We did not have reservations and had no problem coming or going, in getting a room. The staff is great, the room was clean (always my main concern), and the room had everything we needed to feel at home. Other than updating the room and bath, which was fine as is, there is nothing negative to report. I would definitely stay here again and would recommend to anyone travelling.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share your most recent Experience at out Best Western Classic Inn. It was a pleasure having you and we hope to see you again in the near future. Safe Travels, Amy W. - GM

"Consistent comfort and care"

5
23/12/2015

We have stayed at this hotel on several occasions, and have always found the staff friendly and accommodating. We find the cleanliness to be well above the standard we see at other hotels. There isn't anything I can complain about. We had a very clean, comfortable room, and the staff went out of their way to make our stay pleasant.

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
As always, it was a pleasure to have you as our Guest at Best Western Classic Inn. We appreciate you taking time to share your most recent Experience in Richmond Indiana. We look forward to seeing you again in the near future. Happy Holidays, Amy W. - GM

"OSU Trip"

5
23/12/2015

Great hotel for my daughter and myself. made our short trip more relaxing and comfortable the breakfast was a great way to start the day. plenty of choices all and all it was a relaxing experience plenty of choices around the hotel the night before for dinner al close an easy to get to

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share feedback on your recent stay with our Best Western Classic Inn. Thank you for the wonderful Review. It was a pleasure hosting you and your Daughter. Come back and see us soon. Happy Holidays, Amy W. - GM

"Everything just right"

5
16/12/2015

The staff were friendly and helpful. The room and property were clean. Everything worked. I especially appreciated the attention to detail. Also, this was a dog friendly property which really was dog friendly. Overall, this was an excellent value

Best W, General Manager at BEST WESTERN Classic Inn, responded to this review
Thanks so much for the Wonderful Review. We appreciate you taking time to share your most recent Experience at our Best Western Classic Inn. Come back and see us soon. Happy Holidays, Amy W. - GM

"good for business"

4
11/12/2015

Good location except for some trains that would come by during the late evening...breakfast was pretty good. and of course it was no additional charge to my stay. I didn't have a change to use the pool, but the last Best Western I stayed in Brooklyn Center, MN had the best whirlpool I've ever been in!

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
We are very happy to hear that you enjoyed your Stay at our Best Western Classic Inn, Richmond. The Team appreciates you taking time to share your Experience. Happy Holidays, Amy W. - GM

"Everything was fine except the dishes"

4
06/12/2015

Everything was fine, except the fact that as an european i am not used in having breakfast from foam cups, paper plates an plastic fork knife and spoon. In Europe we prefer porcelain, glas and metal. Even in low-priced hotels. Hospitality and service were perfect.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking the time to share your most Recent Experience at our Best Western Classic Inn. It was a pleasure having you as our Guest and hope to see you back again in the near future. Safe Travels, Amy W. - GM

"Very Good hotel"

5
28/11/2015

Pleasant stay at the Richmond, In Best Western. Good food for breakfast, quiet room, and helpful staff. I would highly recommend this hotel. At check-in, I asked for a room closer to the front lobby area and I was accommodated, no questions asked.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
It was a pleasure to have you as our Guest. We appreciate the wonderful Review. Come back and see us again in the near future! Happy Holidays, Amy W. - GM

"Cross country move trip"

4
24/11/2015

Overall good property and the bonus was pet friendly. We were moving and traveling to our new home with our cat and the staff at the hotel could not have been more friendly and helpful. The location was very convenient to the Interstate highway and made the stop over convenient. The complimentary breakfast was very good.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate the kind Review. We welcome you and your Fur Baby back anytime. Safe Travels and good luck with your move. Amy W. - GM

"Nice place to stay"

5
21/11/2015

Very friendly staff; was greeted by every employee we passed....was very welcoming, room was clean and comfortable, close to many restaurants and the interstate. Great place overall especially if you don't like the hustle and bustle of the larger hotels

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking the time to share your Experience at our Best Western Classic Inn, Richmond. We are very happy to hear that you enjoyed your stay. Come back and see us soon. Safe Travels, Amy W. - GM

"Daves Review"

5
11/11/2015

I Feel that the Richmond,IN Best western Hotel Is A great place to stay and the staff is friendly and helpful and would suggest hotel to anybody. The rooms are clean and well kept and the hotel is easy access to an interstate

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thanks for the Review Dave. It was our pleasure having you. Come back and see us again in the near future. Safe Travels, Amy W. - GM

"Visit Home"

5
09/11/2015

Conveniently located to I-70. The hotel also is relatively close to dining and shopping. The rooms are spacious and very clean. The staff is always smiling and cheerful. The continental breakfast has something for everyone.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thanks for the Great Review. It was a pleasure seeing you and Gavin again. We look forward to seeing you again towards the Holidays. Safe Travels, Amy W. - GM

"Vacation"

5
04/11/2015

we had no reservation. Stopped here and we were greeted by a very helpful employee who got us a room. We were very pleased with our last minute stop. We would recommend this hotel to anybody. It was also pet friendly.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for the Great Review! It was our Pleasure having you as our Guests. Come back and see us soon. Safe Travels, Amy W. - GM

"Good value"

5
02/11/2015

We visited for the Earlham College Homecoming and found this motel to have reasonable rates, especially compared to surrounding hotels. The location was very convenient - right off I-70 and close to restaurants, with an easy 10-minute drive to western parts of Richmond (i.e. Earldom College). All of the staff were very friendly and accommodating, and the beds were great.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for taking the Time to share your most recent Experience at our Best Western Classic Inn. We hope you enjoyed your visit to Earlham College, it is a very prestigious School. We welcome you back anytime. Safe Travels, Amy W. - GM

"Cross Country Drive"

5
30/10/2015

My friend and I drove from Philadelphia to Las Vegas, spending our 1st night at this location. It is right off the freeway, with some good dining locations within walking distance, such as Steak & Shake, and a White Castle, located inside the gas station next door. The entire staff were courteous and friendly whenever we encountered them. Breakfast was standard, but well kept and fresh. Coffee was excellent. If I ever plan on another cross country tour, I'll make it a point to stop at this Best Western again.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
It was a pleasure having you as our Guest. We appreciate you taking time to share your Experience at out Best Western Classic Inn. Come back and see us soon! Amy W. - GM

"Good Property"

4
30/10/2015

For anyone needing a hotel night in the Richmond, Indiana area, this is a good choice. This was a clean hotel. The breakfast was good and the staff was friendly. The prices was fair and I would recommend it.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your most recent Experience at our Best Western Classic Inn. We hope to see you back again in the near future. Safe Travels, Amy W. - GM

"Cozy and Cute"

5
28/10/2015

Such a cozy little Hotel. Felt very much at Home. The Employees were all so Kind and Friendly, not to mention very Outgoing. Hotel was Clean and Comfortable. Room was very spacious. Could use some updates but overall very genuine. Conveniently located to many Restaurants. Breakfast was great! I loved the "Create Your Own" Waffle Station!! I would say this Hotel is a hidden Gem for sure.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for such a Kind review. It was a pleasure having you. So glad to hear that you enjoyed our New Waffle Station. Come back and see us again soon. Safe Travels, Amy W. - GM

"Sleep with the trains"

3
27/10/2015

Staff was pleasant, rooms were clean, breakfast OK. Very active train track within a few feet of facility. You have to be a very VERY sound sleeper. Lobby was dark and could have used better lighting and an update. Did not use other services offered.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for sharing Feedback about your most recent stay at our Best Western Classic Inn. It was a pleasure to have you as our Guest and we hope to see you back in the near future. Safe Travels, Amy W. - GM

"Pet Friendly - Moving Cross-country"

4
18/10/2015

The staff were pleasant and helpful. They placed us at the end of the hall on the ground level in one of the rooms that they fill last with non-pet travelers and first with those traveling with pets. The convenience of being next to the door to take the dogs out when needed was very nice. The carpet in the room was a bit more worn than rooms you without pets, as should be expected in a pet-designated room. Everything was in good repair and worked properly and the beds were comfortable. We slept well.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western Classic Inn. It was a pleasure having you and your Fur Baby as our Guests. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"I Have Nothing Bad to Say"

5
16/10/2015

This hotel is right off the interstate, you can see it from the interstate and it is very close to the Ohio state line. There are gas stations and restaurants close.We arrived at this hotel very late so check in was a breeze (it might have been anyway) and a couple minutes later we were off. The beds were comfortable, the room was large with a couch, desk, coffee table, dresser and king size bed. The shower was nice, I have long hair so I worry about water pressure but it was perfect. I noticed the pool, it looked very clean but I did not get in it. We were up early the next morning to get on the road but we didn't hear anyone all night, no noise or anything. We checked right out and were on our way.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate the wonderful review and appreciate you taking time to share your most recent experience at our Best Western Classic Inn, Richmond Indiana. Come back and visit soon. Safe Travels, Amy W. - GM

"Great hotel "

5
12/10/2015

This was the 3 rd night of a 3 night get away and by far the best hotel for the price and quality. This was recommended by another hotel I tried to book but was full. I'm glad because this was a much better price and the quality couldn't have been better. Bed was very comfortable, room was a good size. Shower was good.food was good. I would definitely stay here again!

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for such a wonderful reveiw. We appreciate you taking the time to share your experience at our Best Western Classic Inn. It was our pleasure to have you as our Guest. Come back and see us again soon! Safe Travels, Amy W. - GM

"Very nice! "

4
12/10/2015

Would recommend this motel. Had a nice room with refrig. All nice and clean. Plenty of room. Hallways were clean and attractive. Ck. in was easy with nice greetings. Breakfast was good also. Ice machine was clean and handy.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your recent experience at our Best Western Classic Inn. We appreciate the wonderful review and hope to see you again in the near future. Safe Travels, Amy W. - GM

"Loud A/C Unit"

3
11/10/2015

We have stayed here before and have been pleased with our experience. However, the A/C unit in the room we were given was so noisy. It was a noise between a prop plane and a railroad engine. The high the fan speed the noisier it was. Our room was changed without question to the room right beside. They must have rented that room to someone else because we could hear when they turned the A/C on and it kept us awake. The room was clean and nicely appointed. The bathroom was clean and spacious. The beds were just okay. The entire complex was very clean and the staff helpful. The breakfast was your typical motel breakfast.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
We appreciate you taking time to share your experience at our Best Western Classic Inn. It was a pleasure having you as our Guest and we hope to see you again in the neat future. Safe Travels, Amy W. - GM

"Our 1 night stay at Richmond, IN Best Western"

4
10/10/2015

Everything was very good especially the breakfast, which included bacon & eggs, fresh fruit and many other wonderful items. The room was quite large and quiet. We were on the third floor and were very glad they had an elevator and luggage cart. Wifi worked well.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for sharing feedback about your most recent Stat at our Best Western Classic Inn, Richmond Indiana. So pleased to hear you enjoyed your stay. Come back and see us soon! Safe Travels, Amy W. - GM

"Fall vacation"

3
04/10/2015

The hotel for the most part was a good stay. The location to the interstate for us made it easy to find. The girl that checked us in was very nice and informative. The man the next morning was not very business like and did not continue conversations. The breakfast was so so. We both liked the pork gravy and it was cold when we got some. The eggs were in a square and very rubbery. The bed was uncomfortable. Everytime my husband would move it would bounce me around. We both had a bad nights sleep.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your Experience at our Best Western Classic Inn. Our sincerest apologies that you did not receive a Good Night rest. We do hope to see you again in the near future to give you a better experience. Safe Travels, Amy W. - GM

"Clean hotel and pet friendly"

5
01/10/2015

Very nice hotel convenient to I70. I was traveling with 2 small dogs and this hotel advertised being pet friendly so that got my attention. They even had pet treats at the front desk. There was a 10 dollar per pet charge. The nice thing was even though there were pets allowed, the hotel was void of any smells or any messes associate with that. Room was spotless and up to date with a comfortable bed. Breakfast was good with the usual eggs and sausage, yogurt, fruits and waffles. Also clean and we'll kept. They did have a pool but I did not use it. WiFi was easy to access and quick. There is a train track adjacent to the property but I was on the opposite side in the building and it was not noticeable in the room so something to think about if staying there. It did go through once as I was unloading my car. Overall I would highly recommend this hotel.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your most recent experience at our Best Western Classic Inn. It was our pleasure and we Welcome you and your Fur Babies back any time. Best Wishes & Safe Travels, Amy W. - GM

"Nice Stopover"

4
28/09/2015

Pretty nice hotel. Right off I-70. Convenient to a plethora of food establishments. Check in slower than we were used to. Beware the slippery bathtub as this hotel has soft water. Nice breakfast. Would stay here again if we come this way.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking time to share your most recent Experience at our Best Western Classic Inn. It was our pleasure to have you as our Guest. We do sincerely appreciate your patience and understanding as we are currently training new Guest Service Staff. We hope to see you again in the near future. Safe Travels, Amy W. - GM

"A great place to stay in Indiana"

5
26/09/2015

Have used this Inn many times and have never been disappointed. great place to stay near Richmond, Indiana. Friendly staff, and a good hot breakfast with a clean room with everything in good working order. Best to book ahead as it seems to have a lot of customers.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you so much for the wonderful Review! It is always a pleasure to have you as our Guest. We appreciate your loyalty to our Best Western Classic Inn. Safe Travels, Amy W. - GM

"Good night sleep"

4
24/09/2015

The Best Western in Richmond,IN is one of the better hotels in the local area. Good location and value. I would recommend this hotel if your staying in the Richmond,IN area. The rooms are clean and comfortable. Good fitness area. Great pool.

amy w, General Manager at BEST WESTERN Classic Inn, responded to this review
Thank you for taking the time to share your experience at our Best Western Classic Inn. We appreciate your kind words! Come back and see us soon! Best Wishes, Amy W. - GM