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Best Western Plus Portland Airport Hotel & Suites, Portland

4.0/5  - basé sur 264 notations.
11938 NE Airport Way, 97220-1078, Portland, United States - visualizzare mappa
Best Western Plus Portland Airport Hotel & Suites - Facciata dell'albergo Il Best Western Plus Portland Airport Hotel & Suites è situato nel centro di Portland. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Plus Portland Airport Hotel & Suites è un hotel ristrutturato di recente, situato in posizione favorevole nei pressi dell'aeroporto internazionale di Portland. Il servizio navetta, disponibile dalle 4:00 alle 00:30 da e per l'aeroporto internazionale di Portland, è ideale per i viaggiatori d'affari. Vuoi fare shopping? L'hotel è a breve distanza dal Cascade Station Shopping Center, dove potrai fare tutti gli acquisti che vuoi e anche mangiare un boccone. Inoltre, potrai prendere la metropolitana leggera MAX Red Line e raggiungere il centro di Portland dal Cascade Station. Gli ospiti in viaggio d'affari a Portland, Oregon, apprezzeranno il nostro business center aperto 24 ore su 24, che offre un luogo comodo in cui portare a termine il lavoro d'ufficio o scrivere delle email ai clienti. Assicurati di approfittare del servizio fotocopie, stampe e fax. In aggiunta a tutto ciò, offriamo anche l'accesso a Internet gratuito in tutto l'hotel e ci troviamo vicino ad aziende tra cui Fiserv Solutions e Johnstone Supply. Il nostro personale cordiale è disponibile 24 ore su 24 e sarà lieto di consigliarti sui migliori ristoranti della zona, sui siti da visitare, sugli ottimi microbirrifici di Portland e sulle attrazioni locali. Se soggiorni da noi durante la tua vacanza, ti farà piacere sapere che ci troviamo a solo pochi minuti dal centro di Portland, dal Rose Garden Coliseum/Moda Center e dalle gole del fiume Columbia. Viaggi con i bambini? Tutti si divertiranno all'Oregon Zoo, situato nel cuore di Portland, Oregon. Mantieniti in forma grazie al nostro centro fitness ben attrezzato e aperto 24 ore su 24. Andiamo oltre ciò che offrono gli altri hotel della zona dell'aeroporto internazionale di Portland e proponiamo ogni mattina una colazione all'americana completa gratuita.

Best Western Plus

Portland Airport Hotel & Suites

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i vantaggi dell'hotel

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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2017
Basato sul parere di 264 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
97
Molto buono
114
Nella media
42
Scarso
6
Pessimo
5
CONSULTARE I PARERI SU
Affari Affari
56
Da solo Da solo
18
In coppia In coppia
74
In famiglia In famiglia
74
Viaggio con amici Viaggio con amici
17
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Visit to Portland"

4
22/10/2018

I have stayed at other Best Western Hotels in Portland and this one was very clean and the staff was very nice upon arrival. The hotel looked clean inside and out and very close to the Portland Airport. I would definitely stay here again. The breakfast was average, but the kitchen staff were very nice.

"Portland Gem"

5
18/10/2018

This is the nicest BW hotel I have stayed in. Convenient to the airport, free parking and good breakfast made it a great value. Also handy is the free shuttle to nearby shopping and airport are added perks. Everyone was helpful, friendly, and professional. I would definitely stay there again.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much, we greatly appreciate the kind words and hope to see you again soon.

"Great spot"

5
16/10/2018

Had a king room that a friend reserved for us on the way to the coast. Our stay was lovely. We were on the first floor right off the front desk and we had a quiet, restful night. King bed was very soft!

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you, we are glad you enjoyed your stay and hope you come see us again!

"Nice Hotel"

5
08/10/2018

The hotel looks like it was recently renovated and the rooms are nice and clean. It is located near the airport and they provide an shuttle to the airport which operates to midnight. We arrived at 1100 PM so it was very convenient that they were able to shuttle us to the hotel and after we checked in drop us off to a nearby restaurant. The customer service we received at the front desk was outstanding and I would definitely stay here again on a future trip.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you for the kind words, we loved having you and look forward to seeing you on that next trip to Portland.

"Perfect for our short trip"

5
05/10/2018

We couldn't be happier with our stay. The hotel was down the road from the airport and ended up being the perfect location for us. We were 25 minutes away from the scenic side of town with nature and waterfalls and 25 minutes away from downtown. We were able to explore both sides of town thanks to the central location of this hotel.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Teresa for the great review and we are so glad you enjoyed your stay. We hope to see you next time you come visit Portland, Oregon.

"Airport Stay"

5
27/09/2018

Staff friendly. Room was clean and beds comfortable. Breakfast was the typical selection and all was good. Shuttle service was very good. Location was close drive to airport and a quiet area. We would stay again.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much for the review, we enjoyed having you stay with us and hope to see you next time you are in the Portland area.

"Clean, Quiet and Recently Updated"

4
23/09/2018

The hotel appeared to have been recently updated so everything looked brand new. We had a nice size room. The bathroom was a little roomier and bigger than what we normally see in the Best Westerns. The bed was one of the more comfortable hotel beds I have slept in lately. The place was very quiet. The location is handy right off of I-205 and a short distance from the airport. I would have given it 5 stars except for two things. This particular Best Western is more expensive than the others in the area. I didn't see anything that made it worth the extra money. The breakfast was nice but just standard Best Western offering. For the extra money I had hoped they would have had a few extra things on the menu. From this Best Western we went to Lincoln City and stayed in a Best Western right on the beach in a suite for less money. The hotel in Lincoln City had biscuits and gravy and offered two types of eggs at every breakfast. For the extra money charged, this Best Western could have benefitted. We will stay here again in the future, but only if the Pony Soldier Inn Best Western is full.

"Dirty"

1
19/09/2018

Serious housekeeping and staff issues at the lovely, newly renovated hotel. No one was at the desk upon arrival. Room given was unmade. Next one was dirty. Food service well below other Best Westerns.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We are very sorry for the housekeeping issues that happened, we are better than that. The issue has been addressed with my staff and you were issued the Best Western Rewards points that the front desk said would be issued to you. Again I am very sorry what you had to deal with, it was unacceptable and will not happen again to anyone.

"Great service."

5
18/09/2018

Employees went above and beyond to provide little touches that made the stay more pleasant.Boarding passes, bag tags printed. Shuttle service made rental car return easier, and navigating seamless. Made the stay better.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you, we are here to help make your stay a pleasant one. We hope to see you next time.

"Jay Chrony"

5
14/09/2018

I travel for a living. I literally live in hotels, 7 days a week in all 50 states. I never write reviews. I don't need luxury but cleanliness and being up to date is key to me. I was very impressed with this hotel. Super clean. It felt new. All the little things matter like a smooth up to date key card system and a quiet,efficient air conditioner, and CLEANLINESS! Very nice. 5 stars for the price. I would like to shake the managers hand.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much Jason, I greatly appreciate your kind words about the hotel, we have worked hard to make every guests stay enjoyable. I hope we see you next time.

"Cozy stay, and Brienne at the front desk rocks"

5
13/09/2018

My family and I stayed for one night at the Best Western Plus, and we couldn't have asked for a better experience. The bright light proved to be Brienne at the front desk. Working long hours at a hotel desk may not be everyone's cup of tea, but Brienne sure brings the charm and a hospitality. She greeted us late at night with a big smile and good cheer. She deserves lots of credit for making us feel at home and comfortable. The room was just what we needed, and we enjoyed the breakfast in the morning, which featured lots of options for the adults and our picky child. We'll be back!

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you for the positive feedback and especially about Brianne, she has been a great addition to our team. We look forward to seeing you next trip to Portland, OR.

"Great Stay!"

5
11/09/2018

We stayed in this hotel after having an issue with our rental car. We were stranded at the airport with no transportation in the middle of the night, and the hotel had a room at a reasonable rate. The property is beautiful and modern, and the breakfast was delicious!

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Glad you enjoyed your stay, we hope to see you next time you are in town.

"last night before flying home"

4
09/09/2018

This seems to be a newly renovated hotels, which was previously a HIExp. It is very neat and clean, and well staffed with friendly folks, who seem to be glad they have their positions. Our bed was the best of the trip, firm. Only negative is the absurd bathroom light fixture/system, which shines all night and turns on the overhead lightening if you enter the room in the dark. :(

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you for your review and your feedback on the bathroom light, we will be looking in to the lighting issue.

"last night of vacation, flying out"

5
08/09/2018

Everything seemed very newly renovated. All staff were very helpful and pleasant. Room was nice, bed was great. Bathroom light switch is absurd: Half is always on, so made sleeping difficult and other half turned on over head lights upon entry, even during the more of the night.

HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Mr. Marks and I will have our maintenance guy look into that light it shouldn't have done that, we apologize.

"Very nice and great staff"

5
27/08/2018

The hotel is clean with one of the biggest bathrooms i have seen in a room. It was quiet and the beds nice. The staff is fantastic. The breakfast was very tasty and the area was kept clean with the food plentiful and hot.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much, I will make sure and pass this great review on to my staff. I hope we see you next time you are in the Portland, OR area.

"newly remodeled"

5
20/08/2018

Clean, comfortable and quiet in this remodeled hotel. Beds are extremely comfortable. The staff is helpful and friendly. Breakfast was the usual motel fare but well supplied and the staff attentive to the needs of guests Easy access on and off 205 if one plans their trip around the rush hour traffic between Portland and Vancouver

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much Peter! And yes that rush hour traffic can be crazy, we are always here to help with suggestions and times to get around the traffic. :)

"Another great stay at BW"

4
19/08/2018

Arrived earlier than expected and was given a room without delay. Staff was friendly & professional. No problems with the internet. Overall appearance of hotel was well kept. Room was clean and the bed was soft.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We appreciate the great review, hope to see you next time you are in the area.

"Nice stay"

4
13/08/2018

Nice hotel, very clean. The staff was lovely- one young lady, when we were checking in, asked about our travels, and seemed very interested- she wasn't asking out of politeness alone. A young man at the desk the next morning helped me out with my FitBit (the straps were breaking), too.

"Could not have asked for a better stay!"

5
12/08/2018

Last minute, i needed a comfortable hotel/motel room for two nights. Knew I'd have to be able to work there (I create content for a website) and be able to get some rest. Have relied on Best Western in the past, and they did not let me down. This newly renovated facility, close to the airport and yet so easy to get to, gave me all I needed, including my own compact kitchen area plus an evening buffet downstairs. Lovely layout including a separate bedroom, a great work table/desk and a well-lit lounge area with sofa at a remarkably affordable rate. Got my work done, took care of some other chores, slept great, and all in air-conditioned splendor. Wonderful housecleaning staff, and great staff overall. I would heartily recommend this place to anyone.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We are so glad we were able to help make your time in Portland, Oregon enjoyable. If you come back and stay again we have our evening managers reception every Wednesday evening.

"Octavio"

5
06/08/2018

It is a wonderful hotel in a great location only 10 minutes away from the airport and very close to the main highways. The hotel is in perfect shape and the staff is wonderful very courteous and helpful Kevin at the front desk help us to get anywhere we needed to go Thank you guys

"Great experience!"

5
05/08/2018

We had a family room and it was spacious, clean, and comfortable. The entire hotel was very well taken care of and the staff was very friendly. The proximity to the airport is also a major plus. Great hotel.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much for the kind review, we enjoyed having you here and hope to see you next time you are in Portland.

"Perfect for one night in Portland"

4
01/08/2018

Stayed here on the way to California from Calgary. Easy to find off I 82. Near the airport but noise not a concern. Hotel was clean and staff very friendly. Easy parking. Several restaurants near by, (walking distance) plus hotel has a shuttle if you want to go further for more options. The manager had a Happy Hour near the Lobby from 5-7pm with complimentary appetizers and wine or beer which was very welcoming and we met several other guests to chat with. Would stay here again if in the area.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much for the review, I hope we see you next time your in the Portland area.

"Hot and tired"

2
29/07/2018

Arrived at the hotel after fighting traffic and the heat, wanting to relax, and no rooms were ready. This was 2 to 3 hours after check-in time. So had to find something to do and wait! No apology when we did come back to check in.

Heather N, Front Office Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Dear Tstrah622519, Thank you for taking the time to express the issues that you experienced at our hotel. I am very sorry to hear about the issues that occurred when trying to check in and with the staff not being empathetic to the situation. I have address the staff to make sure this is not something that will happen again.Again I am truly sorry for the bad first impression we left and I hope you give us a second chance to shine some light on this stay and show you and you family what a great choice for a hotel we are. -Ambrosia P. Front office manager

"Reccomend the very comfortable hotel for overnight stay"

5
21/07/2018

The staff was welcoming and very nice, the rooms allowed for a comfortable night sleep, I also like the offer of a breakfast on the go if you had to depart before the breakfast buffet was open. That is a very nice touch and one I would have used had it been available on other trips,

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Raymond for the excellent review, we hope to see you on your next trip through Portland, Oregon.

"Perfect for airport connection"

4
16/07/2018

The early morning breakfast and shuttle service was great. Not very many hotels will have the breakfast room ready at 4 in the morning. The rooms are large and clean and very inviting. Staff was very friendly. Would definitely stay again.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Jack! We appreciate the great review and look forward to seeing you next time.

"Oregon family reunion trip"

4
10/07/2018

I almost cancelled my reservations when I was notified by IMG that this property was no longer a Holiday Inn Express. I am glad that we stayed here - it was a pleasant hotel - the lobby has a very nice appearance and it is easy to see that the property was recently renovated. The room was very nice and modern looking. The only complaints were that we could hear the people in the room above us as they walked around, which is unusual in a modern hotel building, and that the air conditioning unit did not seem to be able to keep the room very cool. Fortunately, the day/night were not too warm, so it all worked out. We enjoyed the breakfast, but wished for a little higher quality food, such as nicer yogurt and some additional fresh fruit. Overall, we would definitely stay here again the next time we are in Portland.

"Friendly service and comfortable accommodations"

5
05/07/2018

Upon check-in we found chocolate chip cookies waiting for new arrivals, just like another of our favorite hotel chains. Staff at the front desk were friendly and welcoming, the room was large, clean, and comfortable, and the dining area nicer and more spacious than at many other moderately priced hotels where we've stayed. A free hot breakfast was a pleasant surprise and included scrambled eggs, sausage, and biscuits and gravy and make-your-own waffles--a real plus for my husband who enjoys a hot meal in the morning. A very enjoyable stay!

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
We are so glad you enjoyed your stay! We always try to have cookies in the evening for our guests, so next time you come through town we will have them waiting for you!

"Excellent "

5
01/07/2018

Wonderful hotel staff, excellent hospitality, outstanding breakfast and the shuttle services were extremely convenient! The location is great and only a 5 minute shuttle ride to the max rail line to get downtown.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you Kendra! Hope you come stay with us the next time you are in town.

"Pleasantly Surprised "

4
29/06/2018

I'll start by saying I'm a loyal Hilton family hotel guest. Lifetime Diamond Status. But rates in Portland have gone crazy unless your willing to drive way outside the city. So I popped onto hotels.com and found the Best Western Plus for about $80 a night cheaper so I figured I'd give it a shot. Glad I did. Hotel was updated and clean with a nice modern decor. Room was comfortable, bathroom was nice and larger than many hotels. Internet was fast. A/c worked good. Breakfast area was spacious and offered a pretty good variety. Staff was very pleasant every time I interacted with them. The only reason I did give them 5 stars were the kind of cheap pillows. I really hate foam pillows and wish hotels would invest in something a bit more like feather or down alternative for those of us who like firmer pillows. Other than that I would not hesitate to stay here again. Watch out Hampton Inns, BW+ is stepping up their game.

Heather N, General Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you so much Patrick for the kind words, we all worked hard on the renovation and its great to hear positive feed back since its completion. I appreciate the comments about the pillows and will take your suggestions into consideration. Hope to see you again sometime.

"It gets the job done"

4
09/04/2018

I booked this night for a leisurely trip to Portland and used my IHG points to pay for the room. The hotel was under construction in the lobby area. The service was very courteous. The room was clean and quiet. We had a fridge in our room, I really liked the bathroom counter area and shower. My only complaint was the fan automatically comes on with the light, and the light automatically came on when walking in. Which in the middle of the night I would have preferred this not to happen. The breakfast hot food was very mediocre, it's reheated eggs and meat that were not cooked there, except the cinnamon rolls. I wish I had just stuck to the cereal and other cold food choices. Overall I was happy with my choice, but I just prefer a place with a better hotel breakfast.

"Good Service"

4
09/04/2018

Decent, but did not advise of renovations being done at the time of booking. I love Holliday Inn Expresses because they offer a decent room at a decent price. Although it was not as expected, the management was excellent and took care of the issues at hand which is all that can be expected.

"Remodeled but so so noisy"

4
03/03/2018

We chose this property because it is located in the area or Portland that we were visiting. I had told a Portland area resident that we had reservations at this property and she hinted there might be better options in the area. We decided to keep our booking and were pleasantly surprised to find that the property had recently been updated and remodeled. Rooms were very nice and even though there is still some work being done the property was in pretty nice shape. The only thing that was a real turnoff is that the bathroom exhaust fan is connected to the light switch so that whenever you turn on the bathroom light you get the loud fans as a bonus. I don't know about you but I find that constant noise a real distraction. The people we were traveling with who had the room across the hall from us commented that it sounding like they were standing on the runway of the Portland Airport when they turned on the bathroom. I complained to the manager and a maintenance man was sent in to disconnect the exhaust fan from the light switch. At least our 2nd day of the stay was quiet.

"Home Away From Home"

5
14/01/2018

Although this location is fairly far from the places I go when in Portland, it is very convenient to the airport and freeway system. Construction was occurring while we were there, but we did not suffer in any way from its effects. The room was very clean, the bathroom was too, and the beds are comfortable. The rewards program is one of the best I've ever used, so IHG has my loyalty. I'll be back.... Thank you!

Amey H, Front Office Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Thank you for taking the time to share your experience with us. I am pleased to see you enjoyed your stay with us and construction did not effect your stay. We appreciate you staying with us. We look forward to serving you again in the future.

"Expensive"

3
07/12/2017

I could not find the hotel at first, as the signage off the road is very small and poor. It is close to I-205, and not far from I-84. A shuttle is offered to and from the airport, which came in handy for my flight to Honolulu. The property is under renovation so the insides are not pretty, however the noise is not bad and they do stop at night. I believe there is a spa, but it looked closed. There is no pool. I am not sure if I was in a renovated room or not, but it was clean. The TV selection is very limited, and you can at times hear planes overhead, but the airport is not far away. I did however sleep very well two of the three nights. There was a time change and my wake up call did not active until an hour later. Apparently, the system does not adjust to the end of DST. Luckily, it was the night I could not sleep and I was awake. Breakfast was typical and fine, as was the business center in the same area. The desk staff was very friendly and helpful for attractions in Downtown Portland. I did a Park and Fly, which is an extra $50 to leave your car for up to two weeks while you fly. My car was untouched after returning four days later. I have heard this program has been suspended while construction is ongoing, so check beforehand. I will say the prices are very high during renovations. The whole thing cost around $600 for three nights (two before the flight and one upon return in a different room). Part of it is the outrageous taxes charged by the various government agencies, including a special Portland tax for being in some sort of economic zone. These taxes are not the hotel's fault of course, but I would hope they would lower the rates some while construction is occurring. I can see how some guests would be upset. The weather was cold (40s) and rainy pretty much the entire time, so I didn't get to see as much as I wanted. The airport area is fine, however downtown areas have a huge homeless problem, making things unsettling. Only one person bothered me, but it is not a good look for the city. I have no plans to return in the near future, but if so, I may look in a suburb and hopefully save a few dollars in both rates and taxes.

IHGService, Guest Relations Manager at Best Western Plus Portland Airport Hotel & Suites, responded to this review
Lovely day Keith B, I admire guests like you for always taking the time to leave a feedback about your stay at different IHG hotels. While we appreciate your stay at our hotel, I'm sorry that you found the rate expensive and had a bit of trouble locating the hotel. On the contrary, I'm glad you were able to sleep well in our newly refurbished rooms and found the Park & Fly advantageous. Our efforts in upgrading the facilities are one of our ways to create hotels guest love. Another is by listening to our beloved guests so I will share your comments with our hotel operations because we aim to please. The best time to visit Portland is from June to August when the weather is warm but whenever you are here, I invite you to come stay with us again. Hope the holiday season is a jolly time for you! Elizabeth B. Case Manager IHGService

"Good place to stay"

5
24/10/2017

I've been here before, and it was worth coming back. The construction was not an issue, but we arrived late on a Saturday night, and left Sunday. The shuttle driver was superb, great guy! Breakfast was nice, I do like the cinnamon rolls most of all. The breakfast hostess seemed oblivious to us, but she worked hard keeping everything well stocked. It's a quiet place, the bed was most comfortable. The bathroom was a bit small, but everything in it was top notch. This is a great value with the IHG points-and-cash option, and because of that, I will indeed be back.