Best Western Plus Pleasanton Hotel, Pleasanton

The hotel is very clean and the staff is great. I would recommend the hotel to anyone travelling. It is the best value in Pleasanton. Good location near everything. It is new and very well done. Good value

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi jdkeene53, Thank you for leaving your five-star rating of our hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable, and convenient experience that is affordable to your budget! We take pride in our location and our friendly staff. We thank you for staying with us and we hope that this is the start of your many firsts in our hotel. See you soon!

After driving almost 700 miles, we were greeted by the very friendly receptionist at the Pleasanton Best Western. This was the beginning of a very good night's stay. The the room was clean and quiet. The breakfast was adequate. The only negative is it's location. You must drive through the Super 8 parking lot to get to it. If we're in the area again, we will definitely stay at this Best Western.

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi Alamo341, Thank you so much for your kind comments and review regarding your most recent stay with us. We are so happy to learn that you enjoyed our staff's hospitality, breakfast service, and for letting us know how impressed you were with the cleanliness of our hotel. We appreciate the great review and look forward to working with you again soon.

Bed was comfortable. Room was clean. Great parking for truck and trailer. Walking distance to Mexican restaurant. Staff was great. Didn't have the breakfast but they do have one in the morning. Would stay again.

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi Travel B, Thank you for leaving your five-star rating of our hotel and for appreciating our parking lot area. It means so much to us to hear of the success of our staff efforts to provide a comfortable and accommodating experience. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

If you stay at a Best Western they will steal your money if you have any changes in your reservation. This particular owner was totally uncooperative and insisted on stealing my money for a reservation that was botched by the Best Western website...this is unacceptable

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi 718barry, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The problem you experienced is no more acceptable to us than it was to you. if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. I hope we have been able to resolve the issue to your satisfaction.

Great shower, sleep was good, clean room, everyone was nice Small town living, was able to check in early, definitely booking again for our next hunting trip, location was in middle of town, no complaints, see you soon!

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear mjybarbo, It is wonderful to hear from you! Thank you for your high rating of our hotel and for taking the time to share your experience! It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. We hope to impress you again during your next visit and we thank you for sharing your experience.

Easy an fast will be doing it again soon everything was nice hotel staff was friendly fast an clean nice parking lot well lit plenty of space an also clean plenty of plenty of place to eat not for from Walmart

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi cliftonnetherly, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Yes, our hotel is located within short walking distance to the restaurant and stores. Our management is always happy to serve you and we can't wait to see you again!

cleanness was sub par. The breakfast was very good it changed daily. The pool needed to be filled better to be able to rid itself of trash. And bees nest in doors ways needed to be removed. I'd stay again though.

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi queenchristi79, Thank you for your compliments on our cleanliness and breakfast layout. We also appreciate your feedback regarding the pool as this will help us to continue to improve upon the guest experience. Our team is so excited to hear that we have been an important part of your travel convenience and we are looking forward to your next visit to the area!

The hotel looks new, but the room stinks the moment we walked in. I figured why it stinks the following morning when I took a shower, The ceiling in the shower has a mold, probably from a water leak. I have seen hand marks on lamp shade and bathroom door. The room is definitely not thoroughly cleaned. The sheets and towels were obviously originally white, but not anymore as they were a little tinted with tan. The bed was saggy and need a replacement. Also, the air conditioning does not have a control, so either unplug it or you freeze. The pool and fitness facility closes at 9:00. Did not even had time to use it since it was almost 9:00 when we came back from dinner. Bacon was on the menu for breakfast, but when they ran out, they did not replace it anymore. Overall, I would not recommend this place.

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
JimandSharon2021, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.

Nice hotel, rooms aren't very spacious, front desk were friendly, hot breakfast was great, there wasn't toast, but the lady working that morning kindly served more for us. We ate supper right next to the hotel at a Mexican restaurant very good food there.

Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
matre16, Thank you for your compliments on our staff, hospitality, and breakfast layout. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We're glad you had a good time with us and we look forward to serving you again.

The worst best western I have stayed at. The room seemed dusty and bottom of lamps looked like they hadn't been cleaned in some time. Staff not very friendly. Housekeeping knocked early to ASK if we wanted room clean. They weren't even cleaning it at that time. We asked for extra towels and were told we would get them when room was cleaned and all they did were exchange the ones we had. They even took one that I hung up in the closet to dry that I used for my hair. The front desk lady was not helpful. Also, they placed an additional $100 hold on my debit card, which I was not notified about prior to checking in. I did not find it posted anywhere on their website. Thankfully, I had the extra $100, but if I didn't, I probably would not have stayed at this hotel. This should be posted online somewhere so that we, as customers, can be aware of this additional fee.

Tina M, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Xenia R, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. Regarding the $100 deposit, I sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys, damaged some of our things in the room. With that, we created a protocol that makes the customers pay. During check out without damages we return the deposit right away. We hope you'll come back to see how we've grown through feedback like yours.

He asked me if I dyed my hair because the towels are “stained”. I told him “no, just wash them and the dye will come out.” I dyed it before I came on my trip. He said, “dying your hair isn't allowed”. I told him, “ok but there's nothing that states that”. Lol! Then the headboard was peeling. It was all over the bed pillows and my hair when I woke up. Trashy place. Don't waste your money here!

Tina M, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
ValTalley, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I regret to learn that you found this experience to be so unsatisfactory due to issues that should have been promptly attended to. I want to apologize for the housekeeping issues that you experienced when staying and for the rude behavior of our staff ,we will address this immediately. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

I travel quite a bit and this is by far one of the worst hotels I have stayed at. The lobby and the rooms smell and have a nasty odor. There were dried up boogers on the head board on the wall. I ended up going to the grocery store to buy some disinfectant wipes and spray to clean the room myself. The furniture is old and worn down. There was a loud noise coming from the refrigerator in our room that was interrupting our sleep. I called downstairs only to be told they all make that noise. I wasn't happy so I asked someone to switch it out. He said they could do it in the morning. I told them to switch us to another room and they came up and switched out the fridge and low and behold no more noise! That simple. The hotel was pretty empty due to the pandemic yet they gave us a room right in front of the elevators and we could hear every noise right in front of our door. In the morning there was a group of oil field workers smoking right outside lobby directly below our room. They were very loud and you could smell the smoke coming through our windows. I called to ask if they could have them keep it down since it was 5am but it continued for 45 minutes. This hotel was pretty pricey and I rely on the reviews. I suggest someone look into actual guest staying and making reviews because there is no way this hotel has these ratings. Awful. Stay somewhere else! Oh and incidental fees are usually $25-$50 and this hotel is $100!

Tina M, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Michelle T, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Stayed here overnight; the room was sparkling clean, Jay, who checked us in was nice and accommodating. Comfy bed and pillows. They had great “to go” items ready for breakfast. This will definitely be our hotel of choice next time we are in town!

Tina M, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
elaineh732, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!

This BW property had a vibrant group of ladies doing their job and having a good time doing so. This plus location is fairly new and close to restaurants on same street, rooms are of good comfortable size, good AC, Large TV, Good bath linens, pool, fitness room, came out in morning with packaged breakfast due to Covid virus, but was good choices. Comfortable bed, great location for traveler!

Tina M, General Manager at Best Western Plus Pleasanton Hotel, responded to this review
Howard A, Thank you for taking the time to write this awesome review . We are happy to hear that you found our location to be convenient while staying with us near at the restaurants , and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We hope you're looking forward to your next stay as much as we are! Have a great day ahead from the general manager of Best Western Plus Pleasanton Hotel.

Very nice decor, looks recently updated. Very friendly staff and convenient location to just about everything. Extremely comfortable bed and room, very quiet. Price was good and would stay again if I'm in the area.

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi Passenger248343, On behalf of my entire teamof Best Western Plus Pleasanton Hotel , we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We're glad you had a great time with us and we look forward to serving you again.

Rooms as always was clean. Staff is very friendly and check on you everytime they see you. The food for breakfast is fresh and they are always checking the temperatures to make sure that it is safe for you to eat and not going to harm you or anybody else. Would definitely recommend this place for any type of stay

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hi Ucfd303, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

Nice hotel, rooms very comfortable, ample parking, staff very nice and professional. The only issue which would most likely not impact the normal traveler is the lobby furniture is very uncomfortable to use as a "visiting spot". Also, the breakfast area is locked up at off times so if you needed to have access for a table for (visiting or eating) you have to use their outside table area.

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
waynebP6321WB, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Your feedback regarding to our breakfast area, furniture are certainly going to be taken into consideration as we are always seeking ways to improve upon the guest experience. We look forward to your next visit!

Nice room, good breakfast and great price. Only problem is that I was put in a handicap room and people kept ringing the bell at night guess when they were getting home from the bar. Besides that it was a nice stay

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
cruzmarroquin, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit! Have a great day ahead from the general manager of Best Western Plus Pleasanton Hotel.

Nice hotel for location however, they would not give us a late checkout which I feel is absolutely absurd. We had a meeting about 10 minutes away and have items in our luggage that cannot sit in a vehicle in the heat of Texas all day long. We asked for an additional hour and we were told that was not possible and we would be charged an additional nights stay. When we checked in we were told that business had been slow and weren't as busy as they had been a couple months ago, so we know they aren't needing to turn the room over quickly for people checking in. Just unfortunate they couldn't be accommodating. Checkout is at 11am and I was called at 10:15am asking if they could run our credit card for the additional nights stay since we would be late checking out. I'm outraged! BEST WESTERN this is a huge disappointment and very shocked with lack of customer service. We will not be doing business with you in the future nor will I recommend anyone else to stay here!

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
We are very sorry to hear the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again. Thank you for raising your concerns with us. Have a great day ahead from the general manager of Best Western Plus Pleasanton Hotel.

One of the freshest breakfast I have had in a long time during my travels. Very nice workers behind the counter. I Have stayed here several times in the past and have plans on doing so in the near future.

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
David J, Thank you for your compliments to our staff, hospitality and breakfast layout. Our team so excited to hear that we have been an important part of your travel convenience. We are overjoyed to hear that you had a great time with us and hope that your next visit will be another five star experience. Have a great day ahead from the general manager of Best Western Plus Pleasanton Hotel.

Michelle was very helpful at getting us checked into the hotel. The rooms were clean and the beds were super comfortable. The showers had an amazing amount of pressure which was almost like getting a massage. The breakfast was not spectacular but it was good. I would definitely stay again!

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hello doug111770, Thank you for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to the next! Have a great day ahead from the general manager of Best Western Plus Pleasanton Hotel.

Check in was a breeze, very courteous desk staff. Room was spacious and clean!! The bed was sooooo comfortable and plenty of towels supplied. The outdoor pool was a plus and lots of seating around it. The property was well kept and the parking area was well lit at night. There's a Mexican restaurant right in front of the hotel so you don't have to drive for something to eat, if you like mexican food. Very quiet location for an excellent night sleep.

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Thank you Janell M , your review is very impressive to us . It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We look forward to serving you again and giving you another five star experience. Have a great day ahead from the general manager of Best Western Plus Pleasanton Hotel.

I almost never sleep the whole night through without waking up in back pain, but I melted into the bed and slept as though someone had drugged me. I almost wish I had the same mattress at home. I do wish there was a more firm pillow available though.

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
DanielH10383, Thank you for rating our hotel so highly! I regret to hear that you weren't thoroughly impressed with our mattress, pillow and want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.

Called several weeks in advanced to make a reservation for a family wedding. The rooms blocked were for the night before wedding. I had to repeat more than once that I wanted our reservations for the night of the wedding so we would not have to drive home late . I had to repeat what night I wanted because the person kept getting it wrong. Sure enough when we arrived at 2 for check in we were told our reservations were for the previous night and we had been charged for them. I also was told I was sent a confirmation email which I still cannot find on my computer. With only a few hours before wedding and my 90 year old mother sitting in the car,I was forced to take 2 rooms. Had I not felt forced into taking rooms ASAP I would have gone elsewhere. The gentleman who waited on me showed no concern about the mix up even when I tried to remind him of our conversation of the mix up over the phone. I was given no help as to where to report my concern until I specifically asked for phone number or address. I was told there wasn't a complaint form/rating or address to mail a complaint and it took several tries before I was given the corporate website. I was told there was no telephone recording of making the reservation for review. Even after being contacted by the corporate office the management refused to make the matter better. Had the reservation been made through the general BW reservation desk there would have been a recording and they would have taken care of the matter. I feel that instead of correcting their mistake they went for the extra money. The most uncaring management I have ever encountered. In fact the only uncaring one I have ever dealt with.

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Birdwoman22, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your comfort and convenience is our top priority and we are addressing your comments with our staff and re-evaluating our guest service policies to ensure that a similar situation does not occur in the future. We hope that you would consider us again in the future so we may change your views about our hotel and management.

Clean, quiet property with friendly attentive staff. Will definitely stay here again. I appreciate all the little extras in lobby and at breakfast. Good vegetarian options. Room was spotless and well decorated.

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Your five star review is greatly appreciated cyncherny! Thank you for such a wonderful review for Best Western Plus Pleasanton Hotel, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

Wery nice BW property in Pleasanton Texas, As a rewards member, received a nice large suite with updated bath with great linens and amenities, fridge (WITH FREEZER), mIcro wave, large TV, Very Comfy Bed, warm covers, nice pillows,

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Howard A, Thank you for leaving your five star rating of our hotel. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers. We hope to impress you again during your next visit and can't wait to give you another five star experience here at the Best Western Plus Pleasanton Hotel !

our van broke down and we were stuck on a Sunday night. This was a quiet hotel with large rooms, comfortable beds and it was very clean. Had a nice pool (with extra towels) that we could hang out in and enjoy the evening. The morning breakfast was excellent.

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
slas86, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

We were not told prior to booking about roof repair. Mgr stated since we were on 2nd floor it shouldn't be a problem. The wash clothes were stained. Towels were threadbare. Checked in at 5:00 a m. Checked out at 10:30. Made complaint to the owner/ manager who could have cared less.

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
econner1105, I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. Your comments regarding the towels and wash clothes will help us to recognize our strengths and improve upon our weaknesses. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

The room was nice clean and comfortable. The breakfast was the best I've had at any hotel ever. I will be back. Whenever I travel through Pleasington I will always stay at the Best Western. Did I mention the breakfast?!

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear hbeausmith77, We are thankful for your awesome comment and great details of your experience with us and pleased to learn that you enjoyed the breakfast offered at our hotel. We hope to impress you again during your next visit and can't wait to give you another five star experience!

Wonderful place to stay. Beds are great, AC freezing cold and over sized tubs. Pool was great. My daughter and husband stayed out there for hours. Staff is very friendly. I would recommend this place for your family! Thank you again for a great stay

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Tyrina M, Thank you for sharing the fun experience that your family enjoyed at the pool. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

this hotel was super clean and comfortable, it also offered many amenities. I was able to get to my room quickly the staff was so polite and helpful in accommodating myself and my family. I would definitely book here again!

Nerissa M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
audreyfrillo, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality Best Western Plus Pleasanton Hotel. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

very nice very clean i travel a lot and this was one of the best places so far. i would recomend it if youre in the area also they have a decent breakfast amd they have rewards points so they add up quick

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Thank you for your review and comments regarding our area and breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

Long hot day on the road. Looking forward to a cool dip. SORRY THE POOL IS CLOSED.. NO COMPENSATION, NO UPGRADE. Very disappointed, really was not happy for several days. B W did not respond to my complaint. WILL NOT GO THERE AGAIN.

Tina M, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear rlee4953, Thank you for taking the time to write this review and share your experience. I want to apologize for the pool issues and to assure you that this inconvenience has been addressed thanks to your feedback. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our service.

Clean room. Comfortable bed. No Complaints. Reasonable Breakfast. Wifi could be a bit faster. Friendly staff. You have to go through the Super 8 Motel's parking to get to this facility. It's a Odd setup but works. Will stay again.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
83adnanw, Thank you for staying at the Best Western Plus Pleasanton Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Great to hear that you enjoyed the value as well;We would like to inform our guest next time they visit the Hotel, they can try our "Manager's Reception" every Mondays to Thursday 6pm-8pm, its with light bites and beer. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Worst hotel stay we have ever been at. My wife and kids did not deserve this. Checking in the lady was so rude and unprofessional towards us . She had a sarcastic attitude The way she acted we think she was the manager not sure if she was but her name was Sonya. The bathroom fixtures were all stained Water Marks. We got up for breakfast and there were no eggs we asked if there would be more she gave my wife a rude reaction. She was so busy taking to the men she could not make eggs. She was not dressed appropriately. And no gloves and she was touching everything. We ended up not eating breakfast. Very very dirty and not sanitary. Worst hotel stay ever not professional at all.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
johnw99991, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address housekeeping, and staff courtesy issues. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visit. Kind regards.

All Employees went out of their way to accommodate us from when we arrived until the time we checked out. They provided breakfast and an evening meal to all guests, the lady preparing the food even brought new items to our table as she would bring them from the kitchen. I would stay there again

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
213lambertd, Thank you for staying at the Best Western Plus Pleasanton Hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We would like to inform our guest next time they visit the Hotel, they can try our "Manager's Reception" every Mondays to Thursday 6pm-8pm, its with light bites and beer. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

I am so disappointed and aggravated with the Best Western Plus Hotel in Pleasanton. This Hotel has very poor management and has a middle age Hispanic woman with long salt black pepper hair who is so rude and works the front desk. This woman is so unprofessional she was eating and wiping her hands on all the paper work she was handing me and she was giving me different rates for the same room!! I was so disgusted just listing and watching her. She told my husband she was the new owner of the hotel and would be replacing all the old workers. I have no idea or care that she is the new owner!!! I will never stay at the Best Western Plus Hotel in Pleasanton Texas again. The worst Hotel owner I have ever witnessed running an establishment.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear erica1011, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at Best Western Plus Pleasanton Hotel hotel. We are very sorry to hear the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen again. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Very nice. This is where we stay each time we visit family in Pleasenton and we have always enjoyed staying at this Best Western Hotel. Breakfast is always good, the dinning room is very clean and the staff is smiling and friendly.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear F2193TNpatrickb, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Pleasanton Hotel. It's rewarding to learn that we exceeded your expectations with our breakfast service, hospitality and cleanliness of our dinning rooms. We would like to inform our guest the next time they visit the Hotel, they can try their "Manager's Reception" every Mondays to Thursday 6pm-8pm, its with light bites and beer. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

We had reserved a room at a last minute price. At check-in front desk person put us in a better room to open handicap room for someone else. Room was clean and no complaints about it. They had a little Happy Hour appetizer which we didn't expect but appreciated. The breakfast was a little less than we normally see at a Best Western Plus but it was doable. The housekeeping staff did complain about their wages in front of guests which bothered us. If you don't like your job - get another one. We would stay here again if ever in the area.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear BandDMarquezTX, Thank you for staying at the Best Western Plus Pleasanton Hotel. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We would like to inform our guest the next time they visit the Hotel, they can try their "Manager's Reception" every Mondays to Thursday 6pm-8pm, its with light bites and beer. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

whereas the hotel was clean. we reserved two rooms on the 1st floor. One was for my 92-year old father, who needed a handicapped access room. there was not one available as we had reserved. the clerk blamed it on the other clerk. Poor excuse.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear 995belindah, Thank you for your review, your feedback and your comments regarding your stay at the Best Western Plus Pleasanton Hotel. I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities. Our team is working hard to make sure our guests are comfortable and are receiving the best service. Your feedback will be forwarded to the hotel management to ensure that situation like this will not happen again in the future.

Entire staff was unprofessional. Staff members complained to me and another co-worker about other staff members, managers and the ownership. Breakfast was your average thin, tasteless bacon and eggs you get at any other Best Western. Owner has made a lot of cuts without lowering his prices. The cable package was one of them. Another was the coffee cups. They went from using the regular BW coffee cups to cheap, thin paper cups. Management will learn that regular guests notice these small things and will eventually choose to stay somewhere else.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear Michael H, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at Best Western Plus Pleasanton Hotel hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the experience you had in us. We promise you a better service and a professional staff.

The sheets are stained,dingy and disgusting. My family and I will not ever stay at Pleasanton Best Western ever again. When we complained and got new sheets they were also stained, nasty and dirty. We were so grossed out that we checked out and went to another hotel.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear johnnyp611, Thank you for your review, your feedback and your comments regarding your stay. I do want to assure you and all other guests that we provide a good quality of linens and sanitize our guest rooms following each guest stay. It is a very important part of our policies in order to ensure that each guest enjoys a comfortable, clean, and safe environment.

I was very impressed with the lobby. Very chic with leather sofas in an S-shaped. Lighting was the late sixty but with a modern twist. Impressive. I have stayed at many BW hotel but none was like this.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Hung, Thank you for taking the time to let us know how you enjoyed your stay with us. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again!

This is the second Bedt Western Plus I have stayed at in as many weeks. I am not happy at all with the the hygiene that is not being made available in the fitness area. They do not provide any type of disinfectant or wipes to wipe down the machines with after being used. You are not able to clean your filth off the machine nor the people before or after you use it. Literally I had to walk to the front desk and ask for this. If your going to have a fitness center then make sure people can clean the machines and the machines need to be in good working condition. Also I came back to my room after a long hot day in the field to discover my room not cleaned and linens on the floor left there. Very dissatisfied.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Daniel, I am very sorry to hear of the difficulties you experienced during your recent stay with us. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope that you will accept our sincerest apologies and return to be impressed by the improvements we have made.

I stayed just one night. This is a beautiful hotel. It looks brand new. I found it to be very clean. The bed was very comfortable. Rooms are nicely decorated and beautiful. Staff is very friendly and quit helpful.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Michellea, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. So wonderful to know we met your expectations and you found the new and clean accommodations to be very comfortable. Thank you for sharing and we hope you will return for a future stay when you are back in the area.

My stay was quite pleasant! Enjoyed the service from your staff. When back in Pleasanton I will be staying again. Thanks once again to all the staff that made my trip pleasant. I loved your lobby nice

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Nelvac, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am excited to hear that we have been an important part of your travel convenience. And wonderful to know you will be back when in Pleasanton again. Thank you and we'll see you soon.

This is one of the best places to sleep. The bed was very comfortable. Work area was good. Internet was very good. Staff was friendly and the room clean. A good place to stay. I would recommend this place.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Carole, We are so pleased to hear that you enjoyed your stay! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. Thank you for your recommendation we truly appreciate it. Come back soon.

Less then friendly front desk staff. Wasn't even asked for ID or credit card. Wouldn't let us check in 1 hour early. Which left us no place to change or get ready for an event we were in town for at 2:30.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
752kayl, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We do understand that many of our guests have different needs and we try to accommodate those needs to the best of our ability. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

This hotel seems new and the room was clean and comfortable. Front desk staff were friendly and polite. Breakfast had some interesting choices such as a hamburger hash, bacon and scrambled eggs as well as the usual waffle maker, etc. I would have liked some fresh fruit. All in all, I'd stay again

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear sswksq, Thank you for taking the time to let us know how you enjoyed your stay at the BEST WESTERN PLUS Pleasanton Hotel ! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

Hotel was clean and has a good cook "Maria" in the kitchen. Easy to find and several fast food restaurants in the area as well as a Walmart and Walgreens for those forgotten items. Peaceful rest on a good bed. Needs a makeup mirror. Chris at front desk knew of local restaurants and times they would be open, he was very helpful. This is a short 1-1/2 hour south drive down to the beach at Mustang Island or 30 minutes back into San Antonio for a shopping spree.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Dear Robin P, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

I travel a lot and always test available hotels in places I visit regularly to get best fit for available spend. The Best Western Plus in Pleasanton falls into the category of money well spent based on what is available. The hotel is 4 years old, you would not know that at first glance. It appears to be new. The location is excellent but all of them are they're on the main strip. The main hall is done up nicely even though the fittings are a little too modern for me, but I'm sure it works for most folk. The rooms are spacious and the fittings are top notch. I was really impressed with the quality of the fixtures (face basin, shower etc). I stay in a lot of these hotels and these give you the impression you're in a 4 star hotel. The staff were friendly and professional. Happy to stay here again.

PATTY A, Guest Relations Manager at Best Western Plus Pleasanton Hotel, responded to this review
Finbar, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! It is heartwarming to learn of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. We look forward to your future visits!

We had a very nice stay in Pleasanton. Our room was clean and comfortable. Had a great breakfast. Very friendly and hospitable staff! I would definitely stay again. Check in and check out was super fast.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Dear y E-77515, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am very pleased to learn that you enjoyed the breakfast offered as well. Your five star review means a lot to us, and we thank you for taking the time to share it.

Friendly staff, great breakfast and happy hour. I stay in hotels 4 days a week and Best Western - Pleasanton is by far the best over all deal. The rooms are big and the bed sleeps great. Everything is clean inside and outside the rooms. I would recommend this Hotel to anyone staying in this City. Happy customer!

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Dear Nate2710, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. I am very pleased to learn that you enjoyed the breakfast offered at our hotel. Your five star review means a lot to us, and we thank you for taking the time to share it.

Staff and accommodations were the best I have ever received while staying in a hotel. My family will most defiantly be staying at this Best Western any time we are visiting Pleasanton . We also got an excellent price.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Dear Alice M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Thank you so much for your loyalty to our brand. We will see you again soon!

They gave keys to my room to another guest so I got walked in on during intimate time with my hubby. EXTREMELY EMBARRASING!! When I told the guy at the front desk he didnt even apologize or offer any type of discount which was even more fustrating. I called the corperate number only to be refunded TEN dollars for their careless mistake.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Dear Sarah, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying with us.

We got in late and we're looking for a hotel room last minute. I was hesitant to stay here because since the Best Westerns I remember when I was younger were not as nice. The girl working the counter was friendly and accommodating. The room we had was a king size suite. It was very good size, clean and decorated with contemporary items. The bed was surprisingly comfortable, and the shower had a rain type shower head. I'd definitely recommend is location and will be staying here again if the need arises.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

Very nice hotel for the area. The hotel is very clean with comfortable beds. When rooms are 'on sale' this Best Western is an excellent value. Note: For late risers the breakfast service ends at 9:00 AM. Will stay again when in the area.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Dear John, Thank you very much for sharing your travel experience you had with us. It's rewarding to learn that we exceeded your expectations with the accommodations, comfortable bed and cleanliness of the hotel. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Everything seems new and the beds are comfy. The rooms are so cute and even the remote was freshly sanitized. Gym and pool are nice and aren't packed. Staff is so friendly. Nice little kitchen and shower head. There's a flatscreen and nice shower. I would definitely stay here again.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

I didn't expect much heading into Pleasanton. And while I knew new hotels were all around, I didn't expect to find this fantastic place. Exceptionally new. The parking was adequate with remarkable lighting. There would not be a concern for "someone in the shadows" for anyone arriving or departing after daylight hours. The lobby is beautifully adorned with a modern decor that rivals any big city hotel. I reserved a King room but when I opened my door I was greeted by a gorgeous king suite. The colors, layout and overall vibe of the space was fantastic. And, if I'm honest, surprising. Amenities included wifi (pretty decent speed too), continental breakfast and DISH Network TV with a large screen in the room. The breakfast is your standard hotel breakfast. It wasn't anything special but it was fresh with adequate options. I booked for hotels.com and for $109 for the night, I'd stay there every single time I need to be in town for work.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
We are driven by the motivation of giving our guests the best service there is to offer, and it gives us great joy to know that we have done a good job in attending to your needs. Thank you for choosing to stay with us, and sharing to us your positive experience regarding the appreciation you have for our reliable staff, as well as the liking you expressed with the accommodation in total. We only wish to give nothing but the best service to our guests and to know that we have accomplished such goal gives us great joy. We look forward to serving you again and giving you another five star experience!

We had a very good stay. Everything was clean and the staff was friendly. The only problem we had was that the housekeeping staff came to our door three times in the morning to see if we had left. We were up and awake, just not quite ready to leave.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. I do apologize for the disturbance of your rest, and we appreciate that you have let us know about this inconvenience. We appreciate your high rating and are very glad that this annoyance didn't detract too much your overall experience with us. We are all looking forward to your next visit and hope it will be just as enjoyable.

This hotel is one if not the best hotel we have every stayed at. We travel a lot for our business and it is always nice to find a great hotel. Our stay here was one of our favorites and the breakfast is awesome.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

We travel frequently but this was our first experience with a Best Western. Indeed, probably the most comfortable king size bed ever! Wanted to take the bed home....lol. The property was very clean, well maintained, the breakfast was great and the staff exceptional!!! The front desk clerk, Nora, went way above and beyond to help us! Small town hospitality at it's finest!

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you for leaving your five star rating of our hotel.I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

The first day I checked in the smoke alarm was making beeping noise so told front desk and they said they would fix it came back hrs later same problem told front desk the said maintenance don't come till th morning and I told them I have to listen to beeping noise all night they said they would give me a discount and fix it next day the next they still didn't fix it same story so when I checked out they said they don't give discounts and manager was very rude told him I would never stay there again

The hotel is a non-smoking facility, so none of the rooms had that smoky smell. The rooms had thermostats in them so the A/C doesn't run constantly and freeze you to death. The walls were fairly thick so you don't hear your neighbors too much like some of the other hotels. Would definitely stay here again!

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience and enjoyed our policies non- smoking rooms .It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

The hotel property itself is very nice...clean, quiet & with great beds. However the clerk @ check in was extremely rude...assigned me to a room that she knew has had problems w/ key. promised to fix or assign other room after housekeeping cleaned...neither happened!! So I had room with no key & had to have clerk use "master" key anytime I needed to leave room. The clerk @ check out was "GREAT"!!!

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
I am sorry for any rudeness or insult that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

I had an amazing stay with a good breakfast. The beds were clean, nice, and comfortable. When you walk in the place looks nice and friendly. The associates were nice and friendly. It was a good price for the place. I will return soon for my business.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Your five star review is greatly appreciated.t is so rewarding to hear that we were able to provide a comfortable and convenient experience .We look forward to seeing you again!

I was alone. I felt safe. The parking lot was well lit. The Hotel as well as the room was clean and quiet. Internet was fast. There were plenty of pillows for the bead. The staff was professional and friendly.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is wonderful to hear of the great impression we made with our amenities and services. We are all looking forward to your next visit and hope it will be just as enjoyable.

The hotel was clean and nice especially for a town in the oil industry. The breakfast was good and there seemed to be something for everyone. The lobby is clean. I didn't use the fitness center or laundry room. The internet was decent and I didn't have issues using my laptop. The rooms were clean and the bed was comfortable so I had no issues and it was a nice place to stay on my business trip.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you for taking the time in sharing your experience with our hotel. I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our clean facility, breakfast, facilities and comfortable accommodations. Thank you for staying in our hotel and we are looking forward for your next visit with us!

This was one of the cleanest hotels I have ever stayed in. I was in the hotel industry for 10 plus years and this hotel is at the top of the list. Very well kept and very nice people. My husband and I stay at a lot of hotels in small town. Sometimes that is not always a good thing, they tend to not pay attention to details. This hotel paid attention to all the details and it made our stay very nice.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
We are happy to know that you consider us as one of the cleanest hotels that you've ever stayed in. I am glad that you loved our well-maintained facility and staff's excellent customer service. Thank you for appreciating all our efforts in providing you an excellent customer experience. We are definitely looking forward to have you back in our hotel!

Front office clerk was not able to give me same rate as offered in trip advisor. I had to book online, then I was able to get the room. Overall everything else was well. Hotel was not that packed. Everything was clean and breakfast was good.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
I am sorry to hear that you were not given the same rate by our front desk staff. We'll have this coordinated with third party reservations. We are glad to know that you enjoyed our clean accommodations and breakfast. Thank you for your business and hope to see you again in our hotel.

We stayed here on our way to RGV and on the way home. This was a new very clean hotel. We stayed on the back side and it was very quiet. The rooms were clean and the beds were comfortable. The breakfast was great. Would stay here again.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I am glad that you enjoyed the breakfast and the service. We look forward to your next visit.

I travel here quite often for business. I stay here every time I come. The hotel is very quiet and well maintained and the staff is very friendly. The have a pretty good breakfast everyday. No one ever mentions her, but the lady that is in charge of the breakfast room is the most friendly and attentive person that I believe I have ever seen in any hotel. Always friendly and right on the spot if there is something you need. I really hope that the management takes care of her and se will stay around !!

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you for being our loyal fan! I am glad that you always enjoy your stay with us. We are so grateful that you appreciated all our efforts in providing an excellent customer experience. Thank you for your business and we are looking forward for your next business trip with us!

One of the better Best Western have stayed at. Very clean and well kept. Staff on duty 24 hours for anything. Very clean and the lobby and rooms excellent. Would recommend to anyone. Will be staying again in the future.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
We are so glad to know that you had a pleasant time with us. Thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations and we will certainly wait for your return. Thank you so much for your business and have a lovely day ahead.

very nice place with good pricing. kept clean for being in an oil field town. good location, nice breakfast for being free. rates are good for an oil field town. nice beds and direct TV is a big plus!!

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you so much for appreciating our efforts of providing you with clean and comfortable accomodations. We are so happy to know that you enjoyed your stay with us and we do hope that we'll get to see you again soon. Thank you so much for your business and have a lovely day ahead.

While working in the area, I stayed here for about 4 months every week Mon-Fri. (home on the weekends) My family came quite often and stayed as well. The staff was always friendly and helpful. My wife and kids enjoyed the breakfast. The lady that worked in the breakfast area always had a smile and kept everything well stocked and clean. Rooms were clean and spacious. Beds were comfortable. Located near many fast food options, restaurants, and Wal-Mart.

PATTY A, Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you Mr. Gywn for making our Best Western Plus in Pleasanton your Best Western to stay. We are happy to hear your stay was very comfortable for you and your family. Glad you enjoyed our breakfast. Hope to see you soon again.

The hotel was very clean and comfortable. My son had left his G-Shock watch behind and we were happy to find out that the housekeeping staff turned it in to the front desk. Nice to know that there are honest people in this world. Thank you for a great stay.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you so much for this wonderful review you have of our hotel. We take pride in providing you with honest and prompt service and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We do hope that you and your family will visit us again soon and thank you so much for your business.

Both the check in and out were quick. I stayed in #326 away from all traffic, super quiet. The room was spacious, the bed was amazing. I didn't want to get out of it this morning and secretly wish I could have taken the comforter with me. There was a bit of sand at the bottom of the Jacuzzi that another review complained about but it didn't bother me at all. The water was hot, the jets worked and I could smell a hint of bleach, no worries about sand in an outside Jacuzzi. I was the only one in the area and could just hear the band from further down the street. Perfectly relaxing for me. If I were in this area again I would stay here no doubt.

PATTY A, Guest Relations Manager at BEST WESTERN PLUS Pleasanton Hotel, responded to this review
Thank you so much for this lovely 5-star review you have of our hotel. We are so glad to know that you had a great stay with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We would like to let you know that the jacuzzi is now in its top condition and we do hope to see you again soon. Thank you so much for your business and have a lovely day ahead.