Best Western Plus The Ivywall Resort-Panglao

Dear B586QYsimonec, We truly appreciate you taking the time to share your experience with us. We are pleased to know that you enjoyed our convenient location, the beautiful white sand beach, the quality of our food, and the comfort and cleanliness of your room during your stay. Your kind words about our cordial and accommodating team are sincerely appreciated and will certainly be shared with them. We also appreciate your feedback regarding our room features and amenities. Your comments are valuable to us as we continuously strive to enhance the overall comfort and experience of our guests. Thank you for choosing Best Western Plus The Ivywall Resort Panglao. We look forward to welcoming you back for another enjoyable stay in the future.

Dear Pablovelo, Thank you for sharing your feedback. We truly value your insights as they help us improve and provide the best possible experience for all our guests. We are sorry to hear about the challenges you faced during your stay. Regarding the room arrangements, we apologize for any inconvenience caused by the bedding situation. Your comfort is our priority, and we will review our booking processes to ensure room configurations align better with our guests' needs. We also regret any disturbance caused by the air conditioning and noise from the nearby bar. Your feedback has been shared with our team, and we will explore ways to minimize noise and improve the overall sleep quality for our guests. On a positive note, we're glad you appreciated our convenient location near the beach and center, as well as our friendly service and breakfast offerings. We will consider your suggestions about adding fresh orange juice and pastries to enhance the breakfast experience further. Finally, thank you for mentioning the port transfer service. We're happy it met your expectations and added to the convenience of your stay. Your feedback is essential in helping us grow. We hope you'll give us another chance to provide a more seamless and enjoyable experience on your next visit. Warm regards, Doer Escoto General Manager --