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Best Western Moreno Hotel & Suites, Moreno Valley

4.0/5  - basé sur 428 notations.
24840 Elder Avenue, 92557-7300, Moreno Valley, United States - visualizzare mappa

Scegli questo confortevole hotel di Moreno Valley e approfitta della vicinanza alle attrazioni e alle aziende locali, mentre apprezzi sistemazioni che ti faranno sentire come a casa. In tutte le camere arredate con gusto e gestite con cura di questo hotel di Moreno Valley troverai diversi servizi, tra cui frigorifero, microonde, macchina per il caffè, televisione via cavo/satellite con HBO®, scrivania e accesso a Internet ad alta velocità. Prima di affrontare la giornata, ricaricati con una colazione completa gratuita con waffle belgi, salsiccia, uova, burritos da colazione e tanto altro ancora. Chi viaggia per affari potrà sfruttare al massimo il proprio soggiorno in questo hotel di Moreno Valley, California, grazie alla vicinanza della base dell'aeronautica di March, del Riverside Regional Medical Center, del Loma Linda Hospital, del Ben Clark Training Center e del Riverside Community College. Potrai continuare a parlare di affari giocando a golf, perché il campo Moreno Valley Ranch dista soli sei chilometri circa da questa struttura alberghiera nei pressi di Riverside. Anche viaggiare sarà rilassante: l'aeroporto internazionale di Ontario è a soli 32 chilometri circa di distanza. Lasciati conquistare dal fascino caratteristico dei numerosi eventi dell'area, come Escape from Wonderland, National Orange Show, i festival musicali Stage Coach e Coachella, oltre a molti tornei sportivi locali. In alternativa, prova l'ebbrezza di una visita all'autodromo Perris Auto Speedway e al ranch del canyon Big Horn per la caccia esotica. Siamo anche vicini al casinò Morango, al parco tematico Pharaohs Lost Kingdom, al centro commerciale Ontario Mills, al parco acquatico Raging Waters e all'area sciistica di Big Bear. Desideri mangiare qualcosa diparticolare? Nel raggio di tre chilometri circa da questo hotel di Moreno Valley troverai ben 14 ristoranti. Grazie ai molti servizi all'interno dell'hotel, aggiungerai valore al tuo soggiorno. Gli ospiti potranno anche approfittare di una piscina e una vasca idromassaggio all'aperto, servizio di lavanderia, un business center, una palestra, un cortile con giardino centrale e parcheggio gratuito. Per un viaggio straordinario a Moreno Valley, prenota subito un soggiorno al Best Western® Moreno Hotel & Suites. Ti auguriamo un soggiorno gradevole!

Best Western

Moreno Hotel & Suites

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i vantaggi dell'hotel

  • Piscina all
    Piscina all'aperto
  • Parcheggio gratuito
    Parcheggio gratuito
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 425 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
187
Molto buono
106
Nella media
66
Scarso
30
Pessimo
36
CONSULTARE I PARERI SU
Affari Affari
93
Business Business
73
Da solo Da solo
39
Di coppia Di coppia
61
In coppia In coppia
86
In famiglia In famiglia
148
Viaggio con amici Viaggio con amici
38
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"It's my second home"

4
01/10/2018

It still is a nice place to be I feel real comfortable at that location, my family as well we enjoy our time there and together. I hope you do as well. My daughter loves the breakfast buffet, and so do I.

"Minutes from Palm Springs!"

5
02/09/2018

This is a great Hotel to stay at. It is very clean and the staff made us feel right at home. It is just minutes from Morongo Casino and Palm Springs is right around the corner. As far as the Hotel it's self, it's Excellent! A great place to stay.

"Room Smell"

2
26/08/2018

We stay at Best Western frequently and this is probably the worst. Had to change rooms because the room/carpet smelled so badly. Had a Jr Suite--only shampoo offered no body lotion or Condition. Pillows were lumpy mattresses okay at best. Breakfast-offered gluten free items served knew nothing about it. My husband has celiac disease and what he eats is important.

"too expensive"

1
17/07/2018

Too expensive for bad service! Will think twice before booking a stay at this precise hotel! The air conditioner was too old to adjust properly. The shower water pressure was very low, hard to wash off the soap. The noise of other guests was very bad, especially above us! We only slept 5 hours throughout the night.

"Breakfast was better than average"

3
31/05/2018

Place was nice and clean. Took a speaker down to the spa to listen to music. Manager asked us to turn it off. I turned it back on again but lowered the volume (it was only 5pm) manager returned and asked us to turn it off again saying a customer was complaining. I explained what about this customer? Overall, I'd rate this place as average. Breakfast bar was good, waffles were yummy!

"Nice Hotel"

5
26/05/2018

I stay here when I'm scheduled to attend training in Riverside. The property is nicely kept up and quiet. There is a nice pool and spa sand the staff are great! Also for my fellow coffee drinkers, there is a Starbucks right around the corner!

"Great stay"

5
07/05/2018

Very clean. Nice staff courteous and prompt. Check in and out was fast and efficient. I would definately recommend others to stay here. I will definitely be back to stay again. Pool was clean. Room was close to everything

"Just okay"

3
06/05/2018

The pictures make you think the rooms are accessed indoors, if you are looking for that, dont stay here all room access is outside and anyone can walk up to any room. The jacuzzi water was just warm. Large breakfast area and it was very clean.

"nice hotel"

4
02/05/2018

Just stopped there for one night but everything was in the right place. Nice service and clean room. Only con is that I was on the freeway side, so bit noisy during the night. Good and complete breakfast and quick check out.

"A few nights..?"

4
01/05/2018

A clean and well-staffed hotel with friendly persons willing to best serve the customer! We chose to stay not knowing how much or if the establishment had changed (we had stayed there years before). We were pleased with the service and the hotel décor. It was well worth the stay!

"terrible."

1
21/04/2018

I can not believe this is a Best Western Hotel Brand. It is very dangerous. People fighting and screaming. I was afraid to get out of the hotel. My kids where very scared. We arrived at 11pm and we left at 6am because we could not take it no more. Front desk did not do anything about it. Not family friendly Hotel.

Bestwestern m, Owner at Best Western Moreno Hotel & Suites, responded to this review
I apologize for your unsatisfactory visit to our hotel. Our entire staff works very hard to maintain a clean and family oriented environment. If possible please can you contact the hotel to give us more information we have not noticed and no other guests have reported a situation you are describing for last 6 months. Please we hope you will give us another chance to give you great service.

"Excellent stay!!"

5
19/04/2018

Had a very enjoyable two night stay. Had a total of two rooms that were adjoining which made t nice for the children. We were in town for a funeral, so it wasn't the best of time. However the hotel was nice and did not add to the sadness of the trip.

"Worst Best Western experience ever"

1
09/04/2018

Made phone reservation. Arrived 30 min later, they had no awareness of res. Said he'd check, we offered to let him help next person in line. 20 min later, he was ready for us. Asked for a room on the quieter side of hotel. Went to room, which was the CLOSEST room to a major freeway. Smoke alarm chirping nonstop. One phone in room didn't work. Bathroom door did not close. Called desk from working phone, asked for smoke alarm battery. Told he'd be “right up.” Twenty minutes later, went to desk, asked for fix or move to new room. Staffer went to room, dismissed chirping (“it's just a test”) and said “it's broken” about bathroom door. Finally got new room. Incredibly noisy. Gave up on sleep at 4 am and checked out. Staffer who checked us out was the same poor man who had checked us in at least 12 hours earlier...might account for his demeanor. Not rude, not friendly, sort of robotic. Incredibly bad experience, after years of good experiences at various Best Westerns (although we also stay at IHG or Marriott properties, depending on location. We kept thinking it might have been a joke, like Punked or Candid Camera. Alas, it was real.

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
On behalf of Best Western Moreno Hotel and Suites, please kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you and we hope you give us another chance to provide you better service in the future. I understand there is no excuse but I would like to at least try to explain what happened after we looked into the situation. Two of our most experienced front desk agents had a family emergency and the person who checked you in and out happen to be a new staff member under training. We will take better care in future to make sure we do not get into a situation like this. We really hope you give us another chance and we honestly look forward to providing you the best service possible.

"Does not meet Best Western standards, poor management!"

1
07/04/2018

I am a Best Western Diamond member, travel since more than 20 years in my profession. I checked in on April 4, 2018. After checking in I was given a room on the 2nd floor right next to the elevator. I requested a room a little bit more away because elevators are always noisy and I like a quiet room. That was a big mistake. When I sat down on the desk in my room to do some work on my laptop I noticed a humming and strong vibrations on the desk. I assumed that the hotel dryers or washers were below me and they would stop eventually. I went to bed and woke up 4:30 in the morning from the noise and vibrations. I could not fall asleep again and decided to leave. The fact that there was no shampoo in the room did not enhance my mood. I went to the front desk to check out and mentioned that I have to leave because of the noise problem. These things can happen and every decent hotel will act on it and reimburse the guest either with additional points or a partial refund if things go wrong during the stay. The front desk person apologized and explained that he does not have any authority to compensate me. I understand that and asked the hotel manager to call me . No call the next day from the hotel. I called the hotel the day after, explained the problem again and was told that the hotel manager will call me. No call from them. That is the reason for my negative review. Problems can happen during a hotel stay. But the difference between a good and a bad one is mostly how management reacts to these situations. The management of this hotel did a shameful job and I will not stay there again.

"Should cost less"

3
19/03/2018

I'm a long term member of the BW frequent stay program, a senior, ex-military and AAA and paid $110 for a very basic room, basic bathroom, non HD TV.... that's too high for this area. Breakfast bar was very good as was the lady working it. Check price for the 92557zip code before you stay here. It was like a Motel 6 with crown ceiling molding. It was adequate. A place to sleep.

"DON'T BOTHER"

1
11/03/2018

Find Another Hotel Good location, great presentation. It looked like a great place to get some rest. The bed was poorly made but not comfortable, no toiletries, no pay per view tv- only crappy HBO ....... People next door were smoking pot and arguing LOUDLY until 4am. We had to turn on music to drown out noise. The stomping of people upstairs, next door yelling, or people walking outside did not give us an enjoyable experience. We could still hear the people next door after 5am. I would recommend you special request for a quiet room, because the slamming of doors, kids running down the halls at 9am, and many many disruptions are not worth it. I will be reporting to AAA to not list this hotel.

bestwestmorenovalley, Public Relations Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear Chiponium, Thank you for taking the time and leaving us a review. We do apologize for any inconvenience that occurred during your stay with us. We do have 24hr front desk staff to help with any noisy guest as we do have a 10 pm noise ordinance policy, but the front desk staff does need to be told since they might not be aware of the situation. We hope that you will give us another chance. Again our apologies. -- Best Western Moreno Hotel & Suites.

"I don't have no more common i wont stay again or recommend other people"

1
08/02/2018

I really don't have much more common about this hotel front service it's not good at all checking experience wasn't good at all they need someone better experience person and Sucurty sitting in the lobby not petroling

bestwestmorenovalley, Public Relations Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear 263erdalp, Thank you for taking the time and leaving us a candid review of your recent stay with us. We apologize we did not exceed your expectations. We are in the process on training our new staff and we will be speaking to our Security contract about your concerns. Thank you again. -- Best Western Moreno Hotel & Suites.

"Not my favorite best Western"

3
07/02/2018

Not my favorite best Western. We always try to stay at best Western‘s, Because we know what we're going to get. This one however did not live up to our expectations. There was a lot of litter scattered around the parking area and the exterior of the facility. The pool was ice cold. Best westerns usually have a great full-service breakfast this one was just OK. We had some very noisy neighbors kept us awake for most of the night. But the worst thing was our vehicle was broken into, the lock was cut, and two of our suitcases or stolen. However, the staff was helpful friendly and concerned about our loss.

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear Idahoscud, Thank you for taking the time and leavings us a review of your stay with us. We're sad to hear that our services were not up to your expectations. Unfortunately our pool is not heated, we do however have a Jacuzzi on premises for your convenience. We will be speaking to our housekeeping staff to make sure that they are taking care of the public areas when cleaning. And we sincerely apologize for the incident that happened during your stay. We will be using your feedback to better implement our services. Thank you again. -- Best Western Moreno Hotel & Suites.

"BW Moreno Valley"

3
25/01/2018

Exceptionally pleasant and helpful personnel, large very clean rooms, attractive grounds. The breakfast was in between continental and full breakfast. The breakfast area was also super clean. The king bed was not comfortable but we moved to a room with 2 queens and those beds were much more comfortable. Toiletry amenities were substandard. As other reviewers reported, the location is a bit noisy. During our stay there was construction adjacent to the hotel and they started work at 6:30 AM, but that was not the fault of the hotel.

"Be patient"

5
31/12/2017

Staying in the hotel was nice and I really like the suite I stayed in maybe some other time I will stay again later in the future and also go inside the pool and jacuzzi. I was trying to go on the wifi but it didn't let me maybe next time

"Very pleased"

4
31/12/2017

This best western gets my approval. Staff was very nice the place was very clean. The room was very clean with nice decor. The breakfast buffet was great. Free. Waffles, egga, suasage, juice and more.. thumbs up!

"Christmas Eve Love"

5
27/12/2017

I decided to spend my Christmas at the Best Western got a chance to spend time with the love of my life, and the Grandkids it was special had a little Charlie Brown Tree it was great! For me it is a no brainer the Best Western is the best value in that Town. Sincerely, Norman R. Street Jr.

"Trucker respite"

4
22/12/2017

Great place to recharge between load assignments. No close truck parking though. Great staff, exercise and breakfast options very good. Beds a little hard and in room coffee a little weak. Jacuzzi and patios are clean. Two washing machines and dryers. Close to $$$ dining options/restaurants.

"A November Thanksgiving Stay"

4
25/11/2017

We have stayed here several times while visiting local relatives. The hotel is 3 story/rectangle with very beautiful landscaping along with pools in the center. Very easy to reach from the 60 freeway and there are several fast food outlets very close. Thanksgiving night(Thurs.)it seemed to be fairly uncrowded. When we visit, there is often a crowd at the jaccuzzi. We had a king room near the hotel elevator. Ice machine and laundry very easy to reach. The room was fine as far as it went. Good bed - comfy. Didn't use the tv, but the control was in a plastic sleeve. Internet worked great! Much better than several other places we have stayed. Room had a microwave and a small refrigerator. Makings for coffee etc. Yet, the home feel was not very well organized. Had a desk......no light on the desk....had a comfy reading chair......no light nearby. Had a little balcony, but the screen door was broken/off its rollers. Toiletries were basic with bare bones soap offerings. Had enough towels, but you had to go and hunt for them. Heat/cool exchanger worked well........ Front desk staff was friendly. Did not have breakfast this time, but I would add that the breakfast room is very nice! Generally a good choice of food for breakfast. And lots of wood paneling in hotel entrance area and the breakfast room. Plenty of windows too. Nice atmosphere. We will return soon.....

"Cool place"

5
21/11/2017

Great place very clean and not shabby at all. I was able to check in fast and check out with no hassle at all the service was great and not stressful at all. I was able to reserve a room and get a room very easy.

"Had a really nice time."

5
06/11/2017

We made use of the Jacuzzi and enjoyed breakfast. Quite a variety of food for breakfast. Even had waffle makers to make your own waffles! Really good coffee too. Overall a nice clean room with microwave and small fridge.

"Great"

4
03/11/2017

I've stayed here several times. Although depending the weekend the guest can be a little noisy the staff is sure to quiet them down. I've never had a problem and my room was always clean. WiFi is a little slow but other than that if you have business in the area or visiting and don't want to put too much of a dent in your pockets, this is the place to go. Complementary breakfast isn't too bad either.

"Best place to stay away from home."

5
02/11/2017

Best Western Hotel and Suites is the best place to stay when you're away from home. I most definitely will recommended Best Western Hotel and Suites to all my family and friends. The staff is awesome and very courteous.

"Good service - but not much more "

3
26/10/2017

We stayed in this hotel for five nights. Staff was very friendly in reception and for breakfast. Room was big, but facing the busy freeway, so no use of the balcony. The standard is pretty low in the room, bathroom and the rest of the facilities. They have tried to make the backyard in the hotel nice, but it don't really work out even if they have a pond, small fountain and a pool area. Breakfast gives you quite limited selection, and all served on paper and plastic.

"Amazing!!"

5
06/10/2017

Absolutely love visiting here. They are always well mannered and greeting with a smile. They keep up with cleanliness and actually change the sheets!!! So thankful for the hotel. Would definitely pick here over most:)

"Perfect for the Area - Yucaipa"

4
22/09/2017

Destination Yucaipa - Best Western Rewards Member - Close to food after long drive, clean rooms, large shower, water pressure, the bed a little squeaky, the input on TV would not let you stream HDI from comp to tv but all in all good hotel for an overnight. Will stay again when in the area.

"Had a great stay but"

5
18/09/2017

Well let me start by saying I stay at this hotel at least three times a month,I've never had any problems everyone is very nice friendly all the time,but my last stay there is a new staff member in the front office & she is the rudest person ever,she does not greet you never smiles just not best western material at all.Now I understand she's new but new doesn't excuse the Attitude stand up when someone walks in say hi how are you doing,no she sits there.I will still continue to stay at this hotel but hopefully management trained her a lil better.Overall though this hotel is one of the best I've stayed at

"Affordable and clean"

5
18/09/2017

We were looking for a place to stay one night near Riverside to accommodate 4 families with 3 young children. This hotel was affordable and had a nice courtyard we were all able to sit and visit. The kids had plenty of room and they enjoyed the clean hot tub and swimming pool.

"Comfortable"

4
17/09/2017

Clean and comfortable rooms. The beds were nice, but you do get noise from the nearby highway, we were on the third floor. Location is convenient to Moreno Valley and Riverside. Cannot rate the breakfast, as we had to depart before it was served. Would recommend.

"Comfortable"

4
17/09/2017

This hotel is very comfortable, and conveniently located to Moreno Valley and Riverside. Nice, clean rooms and comfortable beds. Cannot review the breakfast because we had to depart before service was available. We had a reservation, and the front-desk staff was very nice given our late check-in. Would recommend.

"Nice Hotel"

4
08/09/2017

Staff was nice, Breakfast bar was good, Air conditioning in room was cold. Swimming pool could have been cleaner, the spa was nice and hot. There are some nice views from the balcony, if you get one. The cable was ok, the channels were a little grainy. Could be because cable wire not installed correctly. Wifi was pretty good kids enjoyed that. Bathroom light was on the outside which I found odd. Kids kept turning lights off on each other as they were using the restroom. Overall, Best Western Moreno Valley is a very nice hotel to stay at.

"Disappointed"

2
02/09/2017

I travel 3 weeks out of the month and I stay mostly at best western. This has been the most disappointed I've been with any BW property. Didn't feel safe and worried about my car in the lot. Rooms need to be upgraded.

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear S6820KNdonaldb, Thank you for taking the time and leaving us review of your recent stay with us. We're sorry to hear that you did not enjoy your recent stay with us. We always try our best to continue to make upgrades to all of our rooms. Thank you again. -- Best Western Moreno Hotel & Suites.

"BMX State Race"

4
28/08/2017

The rooms were decent and clean. It was a good stay and my family was comfortable and able to get good rest for their races that weekend. The front desk service that i received was great . We were comfortable for what we came for

"Excellent night"

5
20/08/2017

Had a great stay as always here. The room was a very nice room, the staff was kind and respectful great staff. We had an enjoyable, relaxed breakfast.It was very quiet for being right next to the freeway.

"pleasant stay"

5
18/08/2017

We have stayed her before and we were not disappointed in the service, the staff was friendly and helpful. The room was clean and quite comfortable. We will very definitely stay here again. Great location to freeway access and restaurants.

"Best western hotel"

5
18/08/2017

I stayed at the best western got almost a year off and on.I have never had any problems here ,staff made me feel really comfortable at all times.The Lady's in the front office are so friendly and helpful I couldn't imagine my self our my children staying any were else.

"I AM A SATISFIED REPEAT CUSTOMER"

5
14/08/2017

If you want a good deal in the area you can't beat Best Western. i have visited here before and every time it has proven to be an economical, safe, and comfortable place to stay. it is comparable to military accommodations (which are not always available). This time i really really needed the sleep. . . and sure enough Best Western came through again. they have the most comfortable beds ! I forgot to see what brand they use ! I need to get one of those mattresses or just come again to Best Western ! Thanks.

"great service but horrible coffee"

4
08/08/2017

in over all I will stay again great service clean pool great breakfast but OMG horrible coffee even in the room . had to drive to seven eleven to get a cop of coffee every morning and evening. I will definitely stay again.

"Bob's b-day party"

3
01/08/2017

Not the best place we've ever stayed for this event. We do this annually and won't likely stay here again. The location wasn't in the nicest of areas and the parking is tight, so if you have a truck or a long vehicle, you will need to park way off to the side of this building.

"Best western"

2
27/07/2017

Very Noisy neigbors below us at nite. Tv snowy & very limited channels. Very old hotel inside & out. Needs upgrade or change the name to motel 6. Use this place only as a last resort. Staff not very friendly.

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear B173LYjoef, Thank you for taking the time and leaving us a review. We're sorry to hear that it was too noisy on the night you stayed, we try our best to keep the noise level down after 10 pm, sometimes it is best to notify the Front desk so that they are able to help. We will be talking to staff about this review. Thank you again. -- Best Western Moreno Hotel & Suites.

"90' s to 2000's"

5
25/07/2017

I have been coming up from San Diego for a little over 20 years and there is not better Hotel in Moreno Valley. It has been my home away home for me and my kids, now my grandkids. We plan on staying again real soon.

"Stay at moreno vally Best Western"

5
22/07/2017

Very clean i would recommend this bw to anyone loved all it offered employees are always friendly the rooms are always clean good view of the mountain s and all the amenities are close by the staff went out their way pool was clean water was perfect also the breakfast was nice and hot..mmmm check it out

"Hotel Stay"

2
10/07/2017

To begin with they gave me a room number and when I walked up to that room a man walks out of the room, I walked away and did not proceed to open the door and went back to the front desk, I felt some kind of way and not actual safe if they made that type of mistake what if they have someone walk into my room too. The beds were hard, and not a queen as I booked for. The bed was a size "Full". The beds did not have fitted sheets. It was a twin sheet that barely fit the bed and slightly folded as if it was a fitted sheet. On top of the sheet there was only a sheet and a regular blanket with no comforter - all hotels I've stayed in had a comforter. I found it strange this hotel did not have one. I was cold and did not sleep good. Pool and Spa had hours when it was closed (10pm) but there were about 8 people in the spa right in front of my room with loud music and it was going on midnight. I was surprised the hours were not enforced. The bathrooms need more insulation there is no air that gets in there when taking a shower or using the bathroom and it gets really hot in there I felt like I was going to pass out.

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear ChristinabG5743PE, Thank you for taking the time and leaving us a review of your recent stay with us. We do apologize for mix-up that occurred it does not happen often. Your security is important to us. The rooms with 2 beds are only Full Size beds, we apologize if there was some kind of miscommunication. On all 3rd party sites, it should say non-smoking doubles, not queens. We do have the front desk agent available 24 hrs a day for your convenience for in case extra blankets are needed. Our pool and spa does close at 10 pm but if the front desk is not notified they may not be aware that there was still people inside. Again our apologies. -- Best Western Moreno Hotel & Suites.

"BW"

3
01/07/2017

I thought the walls, grounds, and balcony needed a face-lift. There could be better options of fresh fruit for breakfast, Albeit, the staff were nice, and very attentive. Overall, I would recommend an extended-stay at this hotel again.

"Horrible"

1
29/06/2017

Nasty room loved the setup but man house keeping and overall maintence should be fired i could go on and on but paint in room and outside bad and mushy drywall in shower and sticky soda all over headboard

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear 890lance, Thank you for taking the time and leaving us a review on your recent visit with us. We do apologize that our room was not up to standards. We will speak to our housekeeping and maintenance staff about these issues you have brought to our attention. We hope you will give us another chance. Thank you again. -- Best Western Moreno Hotel & Suites.

"Expected better"

3
26/06/2017

My first thought of this place is that it's very nice but once I started to get comfortable there were some irritating issues. First. When I first walked in, the room was very hot, stuffy, and had a weird smell. The room is very nice though. When I travel, I have a lot of equipment that I have to charge. There aren't enough outlets to do that. The ones that there are, are seriously worn out. My plugs slide right out of the outlet. The view is great. The staff at the desk seemed like they were having a bad day. They were very courtesy but they weren't rude either. I might recommend this if things get better. Have 1 more night here.

"Vacation stay"

4
21/06/2017

This was a nice looking hotel and the rooms were your standard room. It is very easy to get in and out of. Breakfast was what you would expect. The internet wasn't great and the pillows weren't either. We were on the ground floor and it was very noisy early in the morning with other guests going in and out. Desk service was great and check-in was easy. No really big issues staying here.

"horrible customer sevice"

2
19/06/2017

did not feel welcomed at check in...always a bad vibe from all front desk employees...maids busted in to my room twice...my phone did not work..over all i was not happy with my stay..only good thing about this place is the balconies..

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear 196belindam, Thank you for taking the time and leaving a review of your recent stay with us. We're sorry to hear that your check in experience has not gone well. We speak to our front desk staff about this issue. We're glad to hear that you enjoy our balconies. We hope you will stay with us again soon. Thank you again. -- Best Western Moreno Hotel & Suites

"Good hotel"

4
18/06/2017

Great experience every time we stay. Staff is kind and helpful. Good breakfast. Close to fast food, grocery stores and banks. We always stay here when we are traveling to softball tournaments in the area.

"Nice decor, but lacks security"

2
15/06/2017

I actually liked the decor of this location and the room was spacious and clean. I had no problem with the quality of the room. However, at the time we stayed, I did not like the fact that the place is poorly lit at night and had no security. The elevator is in a strange place, so we had to loop through the courtyard to get to it, then haul our luggage back over to our room which was on the second floor on the opposite side of the building. There was no one to assist. When I voiced my concerns, the young lady at the desk just did not get it. Simply put...you need better lighting or give your customers checking in late at night some assurance you have their back. Because of that, I booked my next visit at a different hotel because I don't want to feel insecure at night when I'm traveling with my kid(s).

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear MomTraveler_11, Thank you for taking the time and leaving us a review of your recent stay with us. We do currently have security on the weekends. We appreciate the feedback, to implement better lighting to our building for our future guest. Thank you again. -- Best Western Moreno Hotel & Suites.

"Ideal location, however...."

2
13/06/2017

The hotel rooms are dated. The first room I stayed in looked like the A/C unit was 50 years old and it made a horrible squealing sound. However, the head of housekeeping was very accommodating in helping me to change rooms. In addition, on one of the days during my stay, I received new toilet paper in my room and when I opened the outer paper, several bugs came out of the toilet paper roll. The internet is also slow (not high speed as advertised) and when calling the front desk prior to checking out, I was hung up on twice. The only pluses, the housekeeping staff are very friendly and the location is ideal.

bestwestmorenovalley, General Manager at Best Western Moreno Hotel & Suites, responded to this review
Dear Shaneh462, Thank you for taking the time and writing a review of your recent stay with is. We would like to apologize for any inconveniences that may have occurred during your stay. Thank you for bringing this to our attention, we do continue to make updates to all our rooms to be better accommodating. Thank you again. -- Best Western Moreno Hotel & Suites.

"My stay at The Best Western in Moreno Valley"

5
02/06/2017

Had a wonderful stay at the Best Western. Very clean and well kept hotel. The bed was super comfortable. The breakfast they offered in the morning was well prepared. I definetly will be spendnding more time at this hotel.

"Comfortable and clean"

3
30/05/2017

Employees were good, just to focused on how many people eat. Mine barely ate. I traveled with three of my kids to a soccer tournament. I was charged $ 7.00 extra because I have 3 children. Breakfast caused me diarrhea . Do I get my money back? We travel a lot because of tournaments, and don't ask for extra accommodations. Just be more considerate of families.

"Beware the noisy side of the building"

3
19/05/2017

With easy access to the 60 Frwy, there are rooms that I would avoid. I was initially put in room 216 which was litterally 150 ft from the freeway on ramp. Motorcyclist and loud cars love this on ramp as it is long and you have plenty of room to get up to speed. But the slider in the room does little to reduce the noise. I would try to request a room on the noth side of the building. The front office gal that I spoke to was accomadating and able to move me to a room on the north end of the building. NOTE: Not all their staff was as friendly as that one. My check in gal was dry and not pleasant. I have sent a message to management in regards to customer service skills for staff. The breakfast was typical.

"Raised their rates."

3
17/05/2017

Used to be my regular hotel when I came out to moreno valley but they raised their rates and still go cheap on everything including their rooms. Outdated. In need of repairs and basic maintenance. Tv literally has 24 channels and most of them suck and come in poorly. I have reported this before and nothing gets done about it. It's 2017. Time to upgrade. Update carpet, furniture and bathroom as soon as possible. Replace screen doors. Replace that old loud heating and ac unit. Replace mini fridge to a newer and quieter one with a light in it when you open the door. Replace the heating/Ac units because they are loud and inefficient. Please shampoo carpets as well. Either update this hotel to make it worth the price or lower the nightly rate to around $70 a night. Thank you.

"Home away from home "

5
15/05/2017

I love it here Alex and Maria both are welcoming helpful and sweet I had no trouble check-in at my room was spacious & super clean and fresh towels were white the beds where cozy the housekeepers were friendly especially Rosa she was very helpful over I enjoyed my trip thanks best Western moreno valley

"Stay at hotel Best.."

5
11/05/2017

Best Western in Moreno Valley is the Best in the West!!. I get a good nights rest every time I stay there!. The breakfast food is good,fills you up. The hotel staff is very ccourteous, helpful and professional!!.

"Excellent!"

5
02/05/2017

This was a great place to stay in Moreno Valley. If you're looking for a nice quality stay, it's Best Western The room, the service and of course the bed was excellent. Definitely will come back. I give it two thumbs up and a hi five.

"Awesomazing!!"

5
04/04/2017

Service was great, clean environment, friendly, only thing was I had to cancel my stay and left that night. I wasn't offered any types of refunds. Other than that it was an amazing experience at best.

"not happy"

3
04/04/2017

people hanging outside making noise. cable not working right and channels not coming out clear and internet kicks u out. Staff not helpful. breakfast is not good. radio was broken and fridge was not cold enough. So was not happy for the price i paid to stay there.

"Great hotel in Moreno Valley"

5
13/03/2017

Staff were awesome when checking in and very helpful and always greeted me with a smile. Rooms are sizable and clean. The beds can use improving but otherwise very comfortable and felt safe. A great place!

"NIGHTMARE ON ELDER AVE"

1
12/03/2017

This is an old, outdated, run down Best Western Property. Sad to say, but it really needs some work. All the Front Desk Clerk kept saying was that this was an Upgraded room with a Balcony. Only to find that the room was on the highest level, facing the Freeway. This was the south end, east corner room which meant both the front part of the room as well as the back part of the room received Freeway noise. The room wreaked of stale cigarettes and a musty smell.. Never again at this location. Sketchy "Hood" type area once the sun went down.

bestwestmorenovalley, General Manager at BEST WESTERN Moreno Hotel & Suites, responded to this review
Dear Mark J, Thank you for taking the time in writing such a candid review of your recent stay with us. An upgrade would consist of a room that is a suite and we're sorry to hear that it was not to your satisfaction. Sometimes guest do smoke in a non-smoking room and we try our best to get the smell out. Again our apologies. -- Best Western Moreno Hotel and Suites.

"Wonderful experience..."

5
11/03/2017

I really did enjoy my stay at Best Western your pillows are very form fitting to the head. I was very upset I had to check in because, my head was so glued to the pillows. Ty for a wonderful experience I had at one of your hotels.

"large room, comfortable bed"

5
21/10/2016

The bed was very comfortable. Traffic noise was loud but bearable even with the patio door open. Staff was super friendly.There was a faint smell of tobacco smoke in the room but it wasn't too bad. Temperature control was by heat pumps which I like- quiet and efficient.

"Beautiful building, neat architecture , horrible noise"

2
08/10/2016

This is a beautiful hotel, easy to get to as close to lots of things to do. Overall this may seem like an great value, but if noise is an issue for you go somewhere else. The freeway is literally right outside the hotel and it sounds like a racetrack with cars flying by all day and night. To make it even better you can hear everyone moving outside the room. If you are a light sleeper or if you want a comfortable bed go elsewhere. If you want an affordable room in a cool looking building stay here. Pros Easy access Ample parking Big rooms Nice TV Nice pool area Friendly staff Breakfast Secure balcony Affordable Cons Tiny pillows Freeway noise is HORRIBLE Can feel the springs in the bed Can hear everything happening outside the room

"Excellent Moreno Valley Hotel"

5
05/10/2016

Excellent hotel, good location. Felt safe. Good breakfast with hot food. Staff friendly and helpful. Plenty of car parking. Nice comfy bed. Good clean room. Good restaurants close by. Will stay there again.

"Very Nice Hotel / Weird Rules"

4
27/09/2016

We had requested early check in, but when we arrived, we were told we could not check in till 3pm. It's a fairly large hotel & there were very few cars in the parking lot. I noticed a list of "rules" at the front desk & one being that there's an hourly charge for early check in or late check out!!!!!?? The hotel was quite nice, clean, & seemed fairly new, so that was a huge plus for us! As for the brfst, I kinda felt like we were in a lock-down situation. We had to get tickets from the front desk, to enter the room. The brfst was par for a hotel brfst & met our needs just fine. There were signs hanging that said guests were not allowed to take brfst out of that room. There was a lovely courtyard, & pool area with tables & chairs, but apparently they can't be used for brfst....nor can guests take brfst to their room. The cleanliness & newness of the hotel probably out ranked the silly rules. And the price was fair in comparison.

"Very Nice Hotel!"

5
15/08/2016

Very friendly staff. Excellent Breakfast, beautiful decor. Beds were awesome. Very comfortable. They keep area and bedding very clean. Beautiful park like setting, clean pool. Washer and dryer to do your wash.

"An example of one problem killing all the benefits"

3
13/08/2016

Everything about this hotel was fine, even good, except the powerful and objectionable smell in the room of baby powder. It was so bad I sneezed when going into the room. The office did offer to switch my room, but I figured if I left the sliding door open while I went to teach my class, it would air out. It didn't. It's hard for me to believe that I'm the first one to complain of this. Maybe they were trying to cover up a cigarette smoke smell in that particular room. I will stay at the hotel again but next time I will ask to smell the room first.

"Looks great but dont be Fooled!!"

2
24/07/2016

Being jet lagged went to room and they were painting the floor. Second room AC did not work. Front desk staff was running around to fix problems that someone else should do. Next party noise forced me to call the front desk at 2 AM. AC is over 30 years old with a turn knob that they ask you to keep at 72 degrees so it does not freeze up. Blows cold then turns off until it heats up then comes back on again. Tried to talk to a housekeeper that could not speak English and a maintenance man that could not speak English. If a problem arose don't know how they would communicate to guest. Place looks great but has many problems. Over priced for quality of rooms condition. Walls were so thin i could hear snoring from next door. Sorry to say but its a makeup on a pig status. More of a cheap motel than a hotel. Overheard lower prices given for rooms with AC problems. Definitely not worth the money. Hot tub was cloudy and pool was always full of noisy kids. Could not imaging staying more than one night

"negative"

3
21/07/2016

Small, tiny voiced night clerk could not quiet noisy guests in hot tub at 2 a.m., she called security who did not show up.....3 nights out of 6. Hire someone named Bubba who understands..."Bubba, stop them"

"Good Stay"

4
12/07/2016

Booked last minute for a weekend getaway. Excellent Hotel, easy access off the freeway. Clean, comfortable with Huge, Spacious rooms. Price was great compared to other hotels in the area. Will stay here again. Recommended.

"Comfortable and Clean"

4
06/07/2016

I needed a hotel room for just one night for a business trip. Since I am just getting started on this business venture and am on a budget I chose this hotel. Overall I was satisfied with these accommodations. The room was clean and I felt safe on the premises. There was nothing fancy about the room or premises but it worked for one night.

"Nice and clean"

4
27/06/2016

I use to live in Riverside, I've moved out of state, so when we come to town we always stay here. The front desk staff are always nice, friendly and helpful. There are places to eat that ate close to the hotel.

"Could be better"

3
20/06/2016

This was my third stay at this property because I have family in the area. The property seems to improve one time and fall behind the next. The room was acceptably clean and everything worked. The bed was fairly comfortable. The Wi-Fi was so hit and miss I gave up trying to use it. The quality of the towels has deteriorated; they were thin and cheap feeling.The smell of marijuana was very strong in the elevator and other areas and I had some noisy neighbors on all sides. With earplugs and the AC turned up, I got a relatively good nights sleep but I was exhausted from a long trip. I might give this place one more chance but another stay like this one and I'll be looking at another property. All in all I wasn't impressed with this being a Best Western property.

"Modest and Clean"

4
14/06/2016

Three groups of our family members stayed here when we came to town for a college graduation. The hotel is modest and very clean. I stayed on the side closest to the freeway, but noise doesn't bother me.

"Nice on the outside but nothing special really"

3
10/06/2016

Avoid the rooms facing the freeway, unless you can tolerate high-performance engines accelerating up the on-ramp all night. TV channel selection is terrible and reception is poor on most of them. Think snowy, unwatchable pictures. If you want to watch a sports broadcast on ESPN, PAC-12, FS1, or any other such sports channel, go to a bar because this hotel will not offer them. Breakfast room is spacious but the selection of items is mediocre; no meat items, sausage gravy, etc. The pool-side door to the lobby is locked all the time unless you have a key and even that won't work between 10:00 PM and 6:00 AM because of "security". Place is well-kept and clean, and parking is adequate. However upper floor rooms can be a hike from the nearest elevator, although there are stairs between.

"Nice room and grounds "

4
09/06/2016

We stayed here 2 nights on the downhill leg of a 4-week road trip because it was conveniently located close to family, an appointment, and Temecula Wine Country. The room was large and clean with a nice balcony, but since there were no chairs on the balcony, we didn't really spend time out there. We loved the tall shower head, but did not love having to wait at least 5 minutes for the hot water. The breakfast was unremarkable - processed egg patties, sausage, and potato triangles that were cold and soggy. We ate at a local restaurant the next morning. Overall it was a good experience. Just don't count on the hot breakfast being wonderful MN

"smelly room"

1
06/06/2016

horrible smell in the room and sticky carpets. Never again! This is not a place to go if any other choices are available. Good luck if you think this is a bargain. You get what you pay for and this cost way more than it is worth

"Thin walls and banging doors"

2
31/05/2016

Tear it down and rebuild. Walls are too thin. Neighbors slammed their door repeatedly between 11 p.m. and 1 am and didn't stop until we called the front desk. In the morning at 5:30, when guest above us started walking around their room, the walls and ceiling were creaking and cracking and woke us up. We had about 4 hours sleep. The front desk didn't seem to care about our lack of sleep.

"The Hotel in a whole"

5
30/05/2016

The stay at the hotel was a great choice the room is great for the price and is a very nice look to the property. We only stayed 1 night we just may have to go back and stay for more nights. The view from the room is very nice as well.

"Best Western Moreno Valley"

5
16/05/2016

We stayed at this hotel as we wanted to go to the March Air Museum. It turned out to be one of the best hotels of our trip and great value for money. Fantastic design and a Taco Bell right across the road!

"My stays at Best Western MV"

5
13/05/2016

All of my stays at this hotel have always been pleasurable and enjoyable! The staff is always friendly and very helpful to me. They always go above and beyond to my my stays extremely enjoyable.. I recommend friends and family to stay there when visiting the city...

"Nice exterior, uncomfortable bed"

3
25/04/2016

The lobby, the grounds and the rooms all looked nice. The staff was friendly. The breakfast was very plain. The coffee was terribly weak. The internet constantly disconnected. The bed felt like I was sleeping on plywood.

"Nice rooms and people!"

5
12/04/2016

We stopped here because we were too tired to go on. From the moment we walked in we felt welcomed both by the front desk and the decor. We had a nice, clean, big room on the second floor. Certainly very comfortable. We were traveling with some expensive bicycles and there was ample space to bring them up. We put them on the balcony. The only draw back, if there was any, was that our room was three steps up down the hall from the elevator. Not a problem for us but if you have lots of luggage (or bikes!) the luggage trolley will not go up the steps. We did not ask to change. Breakfast was adequate albeit very busy (not a fault of the hotel). The breakfast attendant was working very hard to keep up. The pool and spa looked inviting but we did not make use of them. All in in all apleasent stay. So much so we plan to stay here again on our way back.

"Nice Hotel"

4
11/04/2016

Nice hotel with clean rooms. Great customer service from all the employees. Very nice breakfast every morning with quite a few choices to choose from. I think all the rooms have a little balcony where you can sit and enjoy the weather.

"Best Western Moreno Valley, CA"

4
02/04/2016

My wife and I have used this hotel a number of times while visiting our granddaughter and her family in Moreno Valley. We find it to be a very pleasant and convenient place to stay while visiting the area. Rooms are very clean and overall well maintained; and we can get a two room suite for little more than an average room would cost. We recommend it for anyone staying in the area.

"Awesome Rooms!!"

5
28/03/2016

I stayed at Best Western in Moreno Valley and I must say it was truly everything I look for in a stay!!! I travel and stay in a different location every night and this BW is in my top 5!! Keep up the good work and you will continue to get return customers like myself!

"Spacious room, nice common areas"

5
23/03/2016

We spent one night here and it was great. The hotel is right off the freeway so easy to access if you are are just passing through, which we were. Our room was very big and clean and the bed was comfortable. We heard a few noises from the room next door but nothing major and despite the hotel's proximity to the freeway we didn't hear any noise from that (our room was located around the back, which helped). The best part of the hotel is the common areas, which were much nicer than I would expect for the price. A relatively large pool and hot tub with lots of palm trees and pretty landscaping. I felt like we were staying in a much more expensive hotel! The complimentary breakfast was fine, lots of hot and cold options and the breakfast room attendant was prompt in refilling things. All of the staff we dealt with was friendly and helpful. All in all, this hotel was a welcome stop on a long CA road trip.

"Nice Place"

4
20/03/2016

Nice sized rooms, comfortable beds, rooms clean, breakfast average. Staff pleasant. Easy access to the highway. Lots of restaurants surrounding and other places-gas, drug store, and grocery. Pool was cold, but clean. Hot tub was wonderful.

"Best hotel on the planet"

5
18/03/2016

Best western moreno valley is the best hotel I have stayed at. The rooms are so spacious and very comfortable. The service is wonderful. The employees are very helpful. And they made sure all my need were met. I also enjoy the free breakfast. They have great selections and tastes great too. I feel at home when im at bestwestern moreno valley.

"Great Stay @ Moreno Valley BW"

5
15/03/2016

The Front Desk Agents and Housekeeper were helpful,nice and respectful. Had a Great stay there. The kids enjoyed the variety of food to choose from at breakfast and wifi had a strong signal. The best western is our go to hotel.

"Great Stay!"

5
14/03/2016

Pulling up to the hotel the outside was very nice, felt very welcoming. The outside is well lit and there is plenty of parking. Upon checking in, the girl at the front desk was super nice and explained everything perfectly. She really did make us feel at home. She did offer us our welcome package or points for being reward members. This was the first time we have ever been offered this. We are the one that always have to bring it up. I loved that about her and complimented her on that. Going to our room, the outside of the hotel near the pool felt like an oasis. The set up was great. Our room was spacious and we had a balcony! Plenty of room for just my husband and I to enjoy our stay. The a/c worked great and the bathroom was big enough for two people to share. Breakfast in the morning was delicious. The food kept on coming and there was never a time when we had to wait for eggs or sausage. Overall our stay was wonderful and this Best Western, by far, has been one of the nicest ones we've stayed at. Will definitely stay here again when we're in the area.

"General manager "

5
11/03/2016

Wow, what a wonderful place. Alex was so nice at the front desk. She was helpful and so friendly. Will recommend to all of Vegas family visiting So Cal. The Hotel was clean and inviting. Nice pool and spa areas. The breakfast was nice and on the weekend had extended hours. Thanks again Alex for making our stay amazing!!!

"Great Experience"

5
10/03/2016

So we needed a hotel to stay at for a color guard competition in Riverside. And so I was searching hotels and I came across this Best Western on TripAdvisor. And the price was well within our $150 dollar range. So we booked it. When it came time to the check-in we were busy so they personally called us and asked if we were still coming to check in because they have sold out that night. And we said yes, so they then made sure to reserve the room for us. We got there later that night and check in was simple and easy. Super fast. We got the 3rd floor. And our room was very nice. And clean as well. Bathroom was clean and stocked up a lot. The bed was pretty comfy and the pillows were feather pillows. A Convenience was that it was close by the freeway. And gas stations. We then had the complimentary breakfast which was pretty good. Simple stuff for quick on the road people. Wide variety of foods though. Then we checked out that next day and the check out was simple and quick. Overall was a simple stay but great service and hospitality by the employees.

"Would not stay here again"

2
10/03/2016

I stayed here for two days for a business trip, I will not be going back. The exterior of hotel was nice, however interior not so much. My room smelled of urine, during my second day there the housekeeper obviously was bleeding while cleaning my room and I had blood on bath mat as well as bath towel, gross. There was heavy foot traffic all night long in the room next to me, seemed very suspicious as I could hear high heels going in and out non stop. Also some of my lovely neighbors were smoking weed that was coming through my vents. Can't forget the dueling sex marathon that was going on the second night. Both rooms beside me and the one above me were going at it loudly, then I got the pleasure of listening to a post coitus domestic altercation involving the room next to me. Not a pleasant stay, would not recommend. Unless you want a front seat to the next Jerry Springer.

"Awesome Hotel"

5
08/03/2016

This hotel is such a great place for the price. They actually have a full hot breakfast included. I made a stop here because we were driving all day and Alex was so nice and gave me good restaurant suggestions that were nearby. Would definitely come back.

"Perfect!!"

5
07/03/2016

The hotel was beautiful, well kept, the rooms were very clean and nice. The beds were comfortable, and the service was above excellent! A perfect vacation made possible by Best Western Moreno Valley Suites.

"Wouldn't Be My First Choice"

3
07/03/2016

The room smelled very badly of mold/mildew, bathtub paint was flaking so bad it fell into my bath water, internet kept logging me off the high speed connection, breakfast was nearly all gone and never refilled even though serving was until 9am and I ate at 750am. Staff was pretty friendly, but would not recommend to a friend nor stay at this location again.

"Very pleasant stay!"

5
04/03/2016

We had a great stay, we were in a king suite with living room and a king bed. The restroom was very tidy. Although we were next to a freeway it was over all quiet. The staff was very courteous and helpful, and our room was clean. All for a low price, and near the flight museum, 20 minutes from lake perris. We were very pleased, and would recommend.

"great stay"

5
04/03/2016

We pull in there at about 4 o'clock to find a room for the night and was very pleased at the way the girl handled our situation. She was very accommodating and helped us find a good place to walk down for supper. Would definitely go back there.

"Bad Stay"

3
02/03/2016

This hotel did not give me the service that I had come to love. Alex is the worst. She was rude and unaccommodating. If you thought her attitude represented their service, you were wrong. The stay was excellent. I don't understand why they would have someone like her represent their brand.

"Great value and beautiful hotel!"

5
25/02/2016

Quiet location near all amenities. Older property beautifully redone with beautiful furnishings and grounds with lovely courtyards and lush landscaping. Breakfast is terrific and the price is a bargain. Less than half of similar properties in the area.

"Nice place to stay"

5
23/02/2016

The hotel is in a great location. Friendly staff. Had issues with the rooms a/c unit. Front desk clerk resolved the issue. Nice pool and patio area ............................................... Stayed one night. Restaurants close by and some on walking distance.

"Best time ever"

5
21/02/2016

I love the amenities and the staff is very pleasant and helpful, Best Western is the absolute best. I would definitely stay here again, I love the view from the balcony and the fact that there are many restaurants to choose from in the area. The rooms are so comfortable and I feel like staying there forever because it's a great experience.

"great hotel"

5
17/02/2016

This is a clean hotel that offers one of the best prices for this area. The staff is awesome and it is in a good location offering many dinning options for a seasoned road warrior. It is conveniently located along the freeway, but you don't get the traffic noise.

"Clean, quiet and close freeway"

5
17/02/2016

Staff was friendly, and efficient. Room was clean, smelled great! Most of all got a great rate! Located close to freeway and other amenities. I will continue to be a return customer of this brand as long as they keep up the great work!! Highly recommended!!

"Good place"

4
15/02/2016

Good place to stay (clean rooms, friendly staff, Nice breakfast). Nice location if you are going from San Diego to Las Vegas. There is a pool but we didn't try it (we were in January). Good rate quality/price. We were 4 in one room, the twin beds were not king sized but it was ok for the night.

"Satisfied"

5
15/02/2016

The location is near shops, restaurants and the freeway. Clean and comfortable. I would patronize again. The staff was friendly as well. The rate was reasonable as well. Nothing negative to say about this location.

"Relaxing!!"

5
12/02/2016

BW is my first choice for a good night's sleep, after a long week at work. The staff at BW MoVal are very professional and respectful to their guests. On a recent stay, our representative Cynthia, gave us a great deal on a king suite for a fraction of what we pay at other hotels. She was very welcoming, making us feel appreciative of our business. The rooms are clean, comfortable and relaxing. We stay at many hotels around the country, and very few are as inviting to stay in as this one for us. Great Atmosphere!

"Back again"

5
11/02/2016

i have stayed at this property before and truly enjoy staying here. the staff is great!! Thanks again to Maria and all the crew at this hotel. I have passed other hotels sometimes closer to where i need to work because of the great customer service i receive here. i highly recommend this property and will be back again.

"there almost like family."

5
09/02/2016

ive stayed there several times & i love it. the price is reasonable the staff is friendly & willing to do what ever they can to accomandate ur stay. love the gym breakfast spacious rooms as well as clean. there perfect.

"Noisy by the highway"

4
08/02/2016

We had a suite facing the highway which was very noisy at night. The suite was good, but can't understand why there is the door missing between the living room and the bedroom? It's called studio, not suite. Walls were tiny, we got noise from both side. The looks of the building inside is great. The maid forget to clean our room until 4 PM, when we called the front desk. When they came, they forget to give us enough towels. Everything else that not mentioned, was good.

"Nice"

4
06/02/2016

Nice hotel. Hardwood floors which always seem cleaner to me but colder. We needed 2 beds because we had our granddaughter and the beds were small, doubles. Other than that we enjoyed our stay. Staff was very helpful. Breakfast average.

"Fantastic Value"

5
05/02/2016

My room (3rd floor) was spacious, clean and inviting. The bed was excellent. Check in was quick and efficient. Plenty of room out front to park many big rigs on the dead end street. Hotel is right off the 60 Freeway. There was a nice pool and an outdoor area although it was very cold so I didn't get to enjoy them. The breakfast area looked big but I left before breakfast started. This was really good value and for sure I stay there again.

"Okay Stay, Okay Service"

3
01/02/2016

Attempted to check in 15 minutes early into the hotel and was turned away. When I returned 15 minutes later the same lady acted like she never met me, very weird. The room was very basic and smelled of cigarette smoke. I asked if it was a non-smoking room, but it was pretty obvious someone has smoked in or near the room. It was only a one night stay so I just stuck with it.

"Excellent Staff"

5
28/01/2016

They went far beyond expected to help me with my needs. My phone charger broke and they lent me theirs and helped me with the hotel computer and printing. Breakfast area was large and friendly. The hotel condition was better than expected as well.

"Great visit"

5
21/01/2016

We had family staying in nearby Banning, so we grabbed this hotel in the middle of the week for a quick overnighter to see them. The hotel was in great condition! It has an outdoor pool and hot tub with areas to sit in a central area. The rooms were very clean and comfortable. The breakfast area was like a small restaurant setting with the typical best western breakfast (waffle maker, eggs, sausage, choice of fruits, cereals, juices, etc.) But what was unique is that the lady running the area actually came to our table to refill our coffees and make conversation. This is the first Best Western that we had table service for the breakfast! A must check out if you are passing through this area.

"Clean & Comfortable Room"

5
18/01/2016

This was our 1st stay at the Best Western in Moreno Valley, CA. The room was clean and the bed was very comfortable. Breakfast is offered with eggs, sausage, hot coffee, juices, waffles, yogurts, fresh apples & bananas. Hotel is close to highway 60.

"decent place"

3
16/01/2016

staff was more than happy to do their job ,made extra effort to please guests . TV was awful ,internet spotty,was told some rooms suffer service because of location in hotel .suite set-up is odd,sink in bedroom ?staff is great and willing to help anyway they can.

"Best Western/Excellent visit"

5
11/01/2016

Someone recommended this Hotel to me, I hesitated because you were not located in Riverside. I had a house fire which left me and my family homeless, so I've been in Hotels for 21 days, but can no longer afford them. I loved it here so much I wish I would have been here the full 21 days. I wish the bed's were bigger, that's all, and I had a stuffed sink that I didn't report because It was late, and I forgot to the next day. In all it was an excellent Hotel.

"Rooms are uncomfortable"

2
06/01/2016

If you are looking for a very inexpensive stay, this would be the hotel to pick, but comfortable it is not. The heater is loud, the rooms are not spacious, the towels are not fluffy and their lotions are cheap.

"Dont Check Out Before you Eat Breakfast"

3
03/01/2016

The hotel was clean, with a nice apprearance. Due to my extensive travel to many different locations during my trip, my credit card company went to checkout prior to eating breakfast requested a confirmation that I was staying at this hotel when I checkouted out at the front desk. 9am was the deadline for breakfast. I went to the front desk with plenty of time to check out and still be able to eat breakfast. Due to the credit card issue, it was 3 minutes after 9 when I finally got checked out. The front desk said they were sorry but I had missed breakfast. Very poor customer service as they knew that I was there in plenty of time to check out and still be able to eat if there had not been the issue with the credit card company wanting to confirm that there was no fraud on my credit card.

"Okay place, if it's your only option."

3
01/01/2016

Checked in on the 31st with my bf. The area feels kind of sketchy on the outside, but we didn't run into any unsavory characters, so that's good. There are a few fast food joints nearby, gas stations and a Stater Bros so it's convenient. The Moreno Valley Mall is about 9 mins. away, and we chose this hotel to be close to an event we were planning to go to that night. Checking in was super slow, but it was NYE and there were a lot of people in line, so I guess it's understandable. It seemed to be a popular place for the younger crowd. Staff was courteous and friendly during check in. The courtyard and pool area was nice. The room itself was okay. It was renovated and generally clean, but nothing special. Our room had that old dusty musty smell. Carpet felt crunchy and gross, so you might want to keep your socks on. Bed was not the softest, but it was okay for the 2 nights we stayed. There was no TV guide channel so we had to manually scroll through. You get HBO 1 and 2, but there were 24 channels and half the channels were snowy and unclear, or didn't show anything at all. It was slightly annoying as we love to watch movies in bed. We called the front desk and they offered to discount our stay, as we would have stayed somewhere else had we known. Hotel has free wifi and morning breakfast, which we didn't care to check out. All in all, it was an okay stay for 2 nights. However, we've definitely stayed in nicer hotels that were cheaper or in similar price range as this, so for the price, can't say we'll ever stay here again.

"Must Stay Here"

5
20/12/2015

This hotel in Moreno Valley is one of the BEST Best Western Hotels I have ever stayed. The Staff/Employee's are wonderful. The hotel rooms, lobby, the grounds are very clean. My husband & I love to use the spa here. I will keep coming back to this hotel to get away. THANK YOU

"Good Room, The noise though"

4
19/12/2015

The outside of the Best Western is very nice. The cobblestone drive adds a nice touch, and there are decent accents around the hotel to make it feel more like a resort. My room had a nice living area and a fairly comfortable bed. Everything was clean. The only down side was I had one of the rooms across from the ice machine and the outside wall was not well insulated. Also the heater in the room made a loud clicking noise whenever it turned off for just a few minutes. Other than that I enjoyed my stay.

"Thin walls didn't allow for a peaceful stay"

3
05/12/2015

I had reserved two rooms...one was a standard double and the other was a suite. Both rooms were satisfactory, however, the walls are so thin that we could hear people walking in the rooms above, and children running in the hallways . People smoking in the outside corridors were also a problem because the smoke filtered through to my room.

"Spectecular pizza in Moreno Valley"

4
03/12/2015

We happened on Moreno Valley through circumstances beyond our control. The hotel experience was nothing short of good clean comfort, synonymous with Best Western. Rather than going to one of the national chain restaurants we stumbled onto the Chicago Pasta House on Sunnymead Blvd ... a must for deep dish pizza lovers. ONE OF A KIND! I'll go out of my way to experience this place again.

"Sketchy neighborhood"

1
27/11/2015

Came here on business and as I pulled in from the nearby town I instantly felt a bit off. The area is covered in garbage and transients are walking around. The welcome lobby was barren but the woman at the front was accomadating. I felt really uncomfortable here (re: petite female traveling alone). I made the choice to move my car to another location because a client was smoking off of his balcony asking me if I wanted to buy lasers (which is not a comment on the hotel, just the clientele). Regardless, I stayed and spent the night. Outside noise wasn't an issue but the noise from upstairs was horrible. I slept at most four hours due to the sound through the ceiling. Typical sparse breakfast: coffee, yogurt, waffles, bagel, fruit. Accessible wifi. Good amenities. Leaky iron. Bottom line: Wouldn't come back. I had an awful night's sleep and felt unsafe although nothing happened.

"Nice looking hotel but!!"

3
15/11/2015

I would have given this hotel a 5 star if it wasn't for a few things from the outside it's a beautiful looking hotel, the room was spacious quiet and had everything I wanted but the bed was rock hard no comfort what so ever the internet was very poor could be because a full house here. the alarm clock i had to unplug because of some weird sound coming from it with the volume turned off the mini fridge sucked didn't keep everything cold and the dresser drawers at least the top one wouldn't keep close and finally the air conditioning sucks it will not go below 72 which is preset keeping the room way to warm.

"Best Western Moreno Valley, CA"

3
09/11/2015

Convenient property just off I-60 east of I-215 surrounded by fast food purveyors and B-list strip-mall businesses. Some freeway noise on the south of the building. Breakfast started @ 6AM and was sufficient.

"Worst slab I ever slept on"

4
08/11/2015

Everything clean, orderly, breakfast decent, very nice property. I have a lousy back and after the first night I moved down the street for 3 nights as the mattress was the hardest I have ever slept on. If you like a really hard mattress you will be in good shape here

"Nice 3 story hotel"

4
23/10/2015

I came down fron San Simeon to riverside to have dinner with some friends at 5-6PM. Thanks to the MUD slides closing the interstate 5 and sr 58 I got to the hotel at 1:45AM. Upset, frazzled and in desperate need of a blood pressure pill. The lady behind the counter was one of the most pleasant people to meet. When we got to our room I was surprised, it was huge. We had a king sized bed (quite comfortable) but there was enough room to put another king sized bed with plenty of room left over. The bathroom was clean, if you don't have a clean bathroom there is something wrong with the place. Instead of going out to dinner with my friends we went out to breakfast, so I can not comment on the free buffet. My room faced the court yard and pool, very well landscaped, the rooms facing out had a small veranda. This appears to be a nice 3 story hotel, unfortunately I did not spend too much time there to form much of an opinion (in at 1:45AM out at 8:AM). It seems to be quite some distance from the beaches and other LA entertainment spots. My friends live in Riverside and this was the closest nicest hotel. Now that my friends have moved to Riverside when I go to visit them I'll stay here and my next review will be a bit more in-depth.

"Not very user friendly entrances."

3
13/10/2015

Upon arriving front desk attendant Sandy came out of the back room with a horrible frown on her face . I guess we were bothering her while she was on a private phone call. Thank goodness other employees were much friendlier. Rooms were fine but a lot of sketchy characters stay here. Internet barely worked in our room. Air conditioner cannot be turned lower than 72 degrees. The door handle for our room was so difficult to open that after a week of staying there I have to wear a wrist wrap. I am definitely not that weak so I sure feel sorry for the average female staying there. The best thing I liked about it was that you couldn't hear noise or people in the next room. A definite plus. Overall probably would not return.

"OK, but a little bit of a seedy vibe"

3
07/10/2015

Located right off the freeway, which makes it convenient, but my first impressions were not the best. Saw a few unsavory characters in the neighborhood, close by the hotel. When I checked in, there was a total weirdo sitting there, just relaxing in the lobby. On top of that, there was a lady in her pajamas and house slippers, eating a slice of pizza and chewing like a cow. Once it was my turn, the phone rings and the front desk lady is getting a complaint about people smoking on the balcony and instead of waiting until she was done with me, she proceeded to call the perpetrators and starts arguing with them. It was fine for the night, but it had a really seedy vibe.

"A truly relaxing stay"

5
07/10/2015

I love this location. It is convenient and well priced. Quiet and a great value for a quick get away.This is where my husband and I go for date night. Close to restaurants. Close to home. Rooms are clean and the decor is very pretty.

"Saved Money for an ok Hotel"

3
26/09/2015

The room was a tad warm b/c the staff stated that the in room AC units could not be dropped in temp any lower otherwise they'd freeze over. I highly doubted it being that it was July in Cali, but whatever. So it wasnt 70 like I wanted. Took me awhile longer to fall asleep due to this since it was 76. The morning breakfast was ok. Pretty Good for a lower end hotel: cereal, milk, juice, sausage patties, bagels with cream cheese, waffles, danishes, toast, muffins, and yogurt. Staff was friendly and flexible once we got to the front counter. They were overbooked for a family event so it took FOREVER to check in.

"Moreno Valley"

5
25/09/2015

I have stayed at this hotel multiple times and have never been disappointed. Alex and the staff there are very friendly and always helpful. i will be staying here again. I will be staying there again. Thanks again Alex.

"the bestwestern is my favorite hotel"

5
23/09/2015

i help people out when no one or anyone is around i love the bed the showers are awesome and the view is cool u have a lot of fast food places near you theres dds the cheapest clothing store i love this hotel even though theres no bacon but the buffet is great

"You Get What You Pay For"

4
23/09/2015

In comparison to surrounding hotels/motels, you get what you pay for. The price is not too high, not too low therefore the rooms are pretty clean (although I must say, I've never cleaned a hotel room so I can't say whether 30 minutes is adequate time to clean a room but either the staff is rushed or could use better time management because there are things overlooked). As for breakfast, there could DEFINITELY be more variety and a working television for guests to watch the morning news. Other than that it's a pleasant stay. Wifi, suites with adjoining rooms, outdoor pool & jacuzzi, fitness room, business center (with 2 computers that actually work & a printer), easy-to-use rewards program, and great customer service. I first visited in 2014, and the service left much to be desired. I was so skeptical to return but had accumulated so many points through the rewards program that it was honestly the best choice. Upon my return Maria & Alex provided the customer service I expected from a place I chose to spend my money in. Maria is extremely accommodating and I've seen them both satisfy guests needs even when the lobby is full and the phone ringing. Any small complaints I have or help I need, they are more than willing to help. I'd definitely recommend this hotel.

"Check In Painful"

3
22/09/2015

The physical quality of the hotel was pretty good. The check in experience was excruciatingly slow. Room was adequately clean and pretty spacious. Breakfast was mediocre at best. There was no speedy checkout where the invoice was slipped under the door.