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Best Western Chelsea Hotel, Monticello

4.5/5  - basé sur 252 notations.
89 Chelsea Road, 55362-8912, Monticello, United States - visualizzare mappa
Best Western Chelsea Hotel - Hall Il Best Western Chelsea Hotel è situato nel centro di Monticello. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Il Best Western Chelsea Hotel è in una comoda posizione sull'Intestate 94 tra il cuore del Minnesota e le animate comunità metropolitane di Minneapolis e St. Paul. Da Monticello puoi raggiungere tutti gli eventi e le attrazioni metropolitane in un'ora e al termine della giornata puoi goderti la tranquilla e pacifica atmosfera del Best Western Chelsea Hotel. Siediti e goditi un caffè appena fatto, fai una chiacchierata vicino al caminetto, rilassati nella piscina e nella vasca idromassaggio o goditi un bel film in televisione. Come sempre cominceremo la tua giornata con una fantastica colazione con qualcosa per tutti. Il Best Western Chelsea Hotel si trova a soli dieci chilometri circa dagli Albertville Premium Outlets, il centro commerciale outlet più grande del Minnesota con oltre 100 negozi. La cosa migliore è che riceverai un buono sconto per il tuo shopping ogni volta che soggiornerai da noi. Siamo in una posizione ideale per i gruppi, grazie al nostro parcheggio per auto e pullman, e per le famiglie. Disponiamo di due grandi ristoranti accanto all'hotel, perciò dovrete parcheggiare solo una volta. Quando prenoti la suite con due letti queen size e un terzo divano di letto, non richiedere un letto pieghevole. Ti auguriamo un soggiorno gradevole!

Best Western

Chelsea Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Piscina coperta
    Piscina coperta
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 252 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
174
Molto buono
60
Nella media
13
Scarso
3
Pessimo
2
CONSULTARE I PARERI SU
Affari Affari
46
Business Business
39
Da solo Da solo
13
Di coppia Di coppia
32
In coppia In coppia
43
In famiglia In famiglia
124
Viaggio con amici Viaggio con amici
17
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Excellent place to stay, staff VERY accommodating!"

5
08/10/2018

We had our daughter's wedding in Monticello and the staff here were very helpful and went above board for us! We put together some swag bags for our out of town family and friends and the front desk staff handed them out for us as designated guests checked in. Our room was very clean and the housekeeping staff did a good job of keeping us stocked with towels. The daily breakfast offerings were great and very tasty! All the staff were very hospitable and inquired about our welfare and excited for our special day! I highly recommend this place!!

chelseainnmn, General Manager at Best Western Chelsea Hotel, responded to this review
Thank you for staying with us. We pride ourselves on providing superior customer service. We are also very grateful and appreciative of our housekeeping staff who strive for cleanliness. Congratulations to the Bride and Groom!

"Wonderful place to stay"

5
24/07/2018

When ever I am in the area this is my go to Hotel. The staff is friendly and helpful. Rooms are clean and comfortable! The Outlet Mall is very close if you have some shopping to do. Always have a great stay here.

"Clean, quiet, off the beaten path"

5
24/07/2018

Staff friendly and confident, and the room was clean, and comfortable. Odd, the ice machine was downstairs near the lobby, but I could understand trying to keep the noise factor down. My experience was almost perfect until noisy arguing and foul mouthed neighbor's 'moved in'. Two hours of door slamming and stomping was unnerving, but not the motel's fault. It did quiet down around 11PM. The motel was off the beaten path, not hard to get to, with plenty of places to eat around. I'd definitely stay there again with ear plugs... lol. Kidding. It was nice.

"Great vacation stay"

5
14/07/2018

We had exceptional service and all our needs were met.The staff was friendly and helpful. There were community activities that we were able to participate in and not far from the city if you want to sight see.

"Best Western"

4
09/07/2018

We enjoyed our over night stay at this Best Western while traveling. Easy access on/off interstate. Lots of restaurant options near by. Found a nice park with playground near by for the kids to run around and burn up some energy. Hotel was clean and breakfast was good. Would stay again.

"Complaint resolved "

3
08/07/2018

Sometimes excellent customer service goes a long way. When we arrived, our toilet had not been cleaned (buildup of gunk/feces under toilet seat). However front desk staff was so apologetic, they came up immediately (like within 5-minutes), and gave us a room credit without being asked. Also the hotel was filled with sports teams. The staff did an excellent job keeping the dining area clean as these teams rotated in/out with their pizza orders and even opened up a conference room so the teams had somewhere to hang out without disturbing other guests. I'd stay here again due to the excellent customer service and truly believe our room cleaning experience was due to one poor employee and not a reflection of the entire staff.

"Clean hotel with friendly staff"

5
22/06/2018

We stayed one night in June 2018 on a road trip with family. We purchased two double queen rooms. The rooms were clean and the fixtures were in good working order. Our room had a refrigerator and microwave (the hotel web site was unclear on this, so I'm clarifying here). We were very impressed with the breakfast. On the morning we departed, the breakfast menu included hot pancakes (from a spiffy pancake machine), oatmeal, potatoes, polish sausage, yogurt, cheese omelettes (typical hotel breakfast style), fruit, treats, and juice and coffee. This was definitely a notch above the typical complimentary breakfast at the major chains. Sue was maintaining the breakfast area and took excellent care of us. The area was clean, neat, and well-stocked. The lobby has a nice seating area with a book shelf full of fiction, non-fiction easy reading, and even an old encyclopedia set! Two luggage carts were available in the lobby. Other features we did not make use of: There is a small- to medium-size pool, but it is straight, so you could do water aerobics or a couple strokes. The pool area looked clean. There was also a fitness room and a guest laundry area available. The location was very convenient near I-94. We would definitely stay here again.

"Hotel just so so!!"

3
27/05/2018

Hotel and rooms were very nice. The Pool was too cold and the hot tub was more like a luke warm tub, was not hot at all!! Breakfast I couldn't tell you about because it ended way too soon, ends at 9am here apparently, everywhere else we stayed was 10am. The TV in the room was also an issue, the picture was way too dark and there is no option to adjust brightness or anything to do with the picture. Just an average hotel.

"Nice hotel, would book again"

4
06/05/2018

Our family stayed here for 2 nights. Pretty reasonable AAA rate. They DO take pets, including cats (hard to find hotels that do!) for only an additional $10/night flat fee. Rooms are clean and the beds are pretty comfy. Staff friendly and helpful. The breakfast choices are ok. The eggs were a patty and not all that warm. Only had sausage as the meat choice (I prefer bacon). Overall this is a very nice, clean and well kept hotel. Would stay there again.

"The best!"

5
23/04/2018

Glad our event was held at this pleasant hotel. Clean, well kept hotel. Great staff, friendly and helpful. It's located right off the freeway and is within walking distance to a variety of restaurants.

"Great Experience"

5
31/01/2018

The hotel staff was very nice. The hotel / room was clean, nicely decorated and the beds were extremely comfortable. They had good pancakes for breakfast, as well as a choice of eggs and a meat. As a bonus surprise, they had wild rice soup (for free) when we checked in. Delicious and perfect on a cold evening! We would definitely stay here again.

"Wonderful people, Wonderful accomidations, just Wonderful"

5
03/01/2018

After years of frustration with other hotels in the area, we found ourselves at this hotel. What a relief! While it is just a few dollars more than others in the area, it is worth every penny! We visit the area 3-4 times a year and will be back!

"Monticello hotel"

5
29/12/2017

We arrived latest night but we were treated with a smile and cold bottles of water. The room was an upgrade and had two queen beds, and couch,two TVs . The beds were comfortable, room quiet. The breakfast was good and area kept clean.

"Bast Value"

5
16/12/2017

I've stayed at this Hotel on average of 6 times a year for the past 8 years. I have always found the rooms , staff, and amenities to be excellent. I highly recommend this Hotel to anyone traveling through the area. It is close to freeway , has large variety of restaurants in the area, and shopping .

"Best Western - Monticello Mn"

4
12/11/2017

We visited the Monticello area for leisure weekend with friends. The hotel staff were very friendly. The rooms were clean and comfortable! The pillows were not full size, but were still nice. Enjoyed our stay!

"Unexpected Stay"

5
06/11/2017

Our stay here happened only because we got stuck due to a snow storm. We had a situation that was unique because I was chaperoning a church youth group. Due to "safe sanctuary" protocol to protect the children of our congregation, we had to have some specific requirements met in order to stay in any hotel. This hotel was the third one that we called and the only one willing and able to meet our needs. The gentleman on staff that evening was truly a blessing and made this stressful situation bearable. He took the time to hear our needs and worked hard to see they were met. The girls all had fun relaxing in the pool and hot tub. The breakfast was great and we were all impressed with the magic pancake maker. The rooms looked like new or newly remodeled and everyone seemed to sleep comfortably on the beds. If stopping in Monticello for a night, or more, I would highly recommend the Chelsea.

"Excellent"

5
23/10/2017

Great place to stay. Wonderful breakfast, staff and pet friendly! They went above and beyond to make sure we were comfortable. It appeared very new, modern and clean! The amenities were great. The pool was clean and tended to!

"Nice property amd central to everything in Monti"

5
18/10/2017

Okay, yes the place was undergoing a complete remodel, so there was plastic-wrapped new stuff stacked in the hallways, but the place was still spic-and-span, our partially remodeled room was likewise clean as a whistle. Friendly and helpful people at the front desk, breakfast was not too bad. Place was quiet, with nice common and sitting areas with a minimalist 'business' spot - desk, computer, printer. I'll stay there again if I have occasion to.

"Fantastic!"

5
17/10/2017

It is a friendly hospitable hotel. All staff are happy and helpful with a smile. Great improvements with microwaves and refrigerators in every room, new carpet and wallpaper. Easy access, wonderful location and clean.

"Nice Place to Stay"

4
03/10/2017

The staff were friendly and very nice and helpful. The continental breakfast was good so was the in room coffee. The swimming pool and hot tub were nice to come back to and relax in. The room was clean and comfortable as well. We stayed in the Queen suite just for the extra room and it was worth the little extra in the price.

"Inexpensive clean hotel"

5
25/09/2017

I had a long day and was too tired to drive on. I stopped in at this hotel with no reservations. They were able to accommodate me and give me a bottle of water and an apple on the house. They had a nice complimentary breakfast. The hotel also had a decent size indoor pool.

"Last minute trip"

5
22/09/2017

Last minute trip for equipment parts. Called at 12::30am searching for a room in the area . Great stay friendly helpful front desk experience!!! Heavy footed person above us at 2 am but otherwise a fantastic stay !!!

"A nice surpirse!"

4
05/09/2017

Not only was the property very attractive, it was also very clean. The employees were congenial especially the gentleman at the front desk. We were very surprised as we usually don't stay at Best Western hotels. This seemed comparable to some of our usuals like Hyatt Place and Fairfield Inns. It was definitely right on par with those hotels. Breakfast was comparable (fairly lame in my opinion). Dining was an issue as there were not really any acceptable (fine dining or even Outback) restaurants that were walkable. The lobby "library" had a fireplace and full set of World Book Encyclopedias plus Yearbooks! It was a pleasant, attractive, welcoming place.

"A great experience at Monticello, MN Best Western"

5
22/08/2017

We had a wonderful time and great experience at Best Western in Monticello, MN. Highly recommended. The management and staff went above and beyond to make our experience great. We will definitely return.

"Business Trip"

4
18/08/2017

The hotel was very clean and organized. All personel was very helpful. The breakfast area seamed extremely clean and orderly. Staff was keeping everything fresh and very attentive. Everything smelt fresh and clean. I was not there extremely long as I was out on job site most of the time.

"Traveling Around"

5
12/08/2017

This is one of the best hotels that you can stay at. It's location is great for my traveling business. The hotel is clean and the beds are great to get a good night sleep. A wonderful place to stay at

"Monticello, MN Best Western"

5
24/07/2017

Extremely clean hotel! Exceptionally friendly & courteous front desk & breakfast staff. VERY comfortable bed! We paid $150 per room per night for 2 adjoining rooms. I feel that's a little high, but the quality of the employees, room, breakfast, etc. made up for it. Will definitely stay here the next time I'm in Monticello, MN.

"Nice hotel close to Minneapolis"

4
13/07/2017

This is a nice, clean, quiet hotel less than an hour from the heart of Minneapolis. Staff are friendly, free wifi, decent cable TV, rooms are clean and comfortable. Perfect place to stay if you want to visit Minneapolis but don't want to pay an arm and a leg. Automobile Association and senior citizen discounts.

"comfort and quiet"

5
05/07/2017

Always very good stay at this location....staff is great, rooms are very clean, 1st thing I check when I get into room. Breakfast is good, internet is fairly fast with good connectivity. this was the second time I've been here....the 1st time was about a full business week...gets better each time. I'll definitely be back at this BW location.

"A Life Saver!"

5
03/07/2017

We were traveling from Yellowstone to Indiana and had been in the car for fifteen hours. We stopped at this Best Western and around 9:00. We were exhausted, grouchy, and feeling rough! This place was a life saver. The rooms were clean. The pool area was nice (and we had it all to ourselves). The breakfast was one of the best hotel meals we've ever had! They had everything. They had biscuits and gravy, eggs, sausage, oatmeal, cereal, bagels etc. The coolest thing was the pancake machine. I think my kids would have loved playing with that even if they didn't like pancakes! Thanks so much for being a nice stop on a very hectic trip home!

"Great Night's Stay"

5
18/06/2017

The Chelsea BW was exactly what we were looking for! It was clean, no smoke or mildew smells, comfortable bed, nicely decorated, quiet, good breakfast, friendly staff, near - but not right next to - the interstate.

"Kids and wife approved"

5
25/05/2017

After a long day of drive from MOA and shopping in Albertville on our way back to Canada, we decided to try Best Western Chelsea. We never regretted choosing it. Quiet area and even if it was only for a night we had our best sleep there compared to a couple of nights stay in Bloomington area.

"Recommendation"

5
16/05/2017

This is probably the best hotel we have stayed at. We were totally satisfied with the hotel itself and the overall staff. Very friendly and gave good recommendations and directions to various places. The ladies in the cleaning staff were very professional in their jobs and did it efficiently. No complaints on any part of our stay. The physical condition of the lobby was super--very clean and appealing.

"Comfy bed and nice hotel!"

5
11/05/2017

The bed was great. The room was nice. Breakfast was great, including pancakes option. The common area was pleasant. Including a nice selection of books to borrow or swap one for. We enjoyed the pool and spa as well. The coffee in the common area is excellent, I did not try the in room coffee since my wife does not enjoy the aroma.

chelseainnmn, General Manager at Best Western Chelsea Hotel, responded to this review
Thank you so much for you kind words regarding your stay with us. We strive to provide the most enjoyable experience for our guests and we are so thankful when are efforts are recognized. Without your comments we could never be successful. Please come again soon.

"We like BWchelsea"

4
10/05/2017

Like home away from home for us. My husband will always agree to stay here, we look forward to it, conveniently located near family church restaurant gas station staying here is a good experience, pool time was nice

"Very nice hotel"

4
01/05/2017

We were driving in the rain and very tired. Had gone past Monticello, but GPS took us back there for hotel. So glad to find friendly, welcoming gentleman at the desk. Room was very comfortable and quiet. Breakfast menu was sparse, but lady in charge was very nice and helpful

"overpriced, loud, disappointing!"

2
23/04/2017

We stayed here for 2 nights. We were on the first floor and the first night a group of people must have been sitting in the breakfast area talking and it sounded like they were right outside our door until about 11:30 PM. The next day, when we returned to our room briefly in the late afternoon, we found that housekeeping had not come into our room. The dirty glasses and mugs were still there, the dirty towels on the bathroom floor, everything was just as it was when we left in the morning. When I went to the front desk to ask about housekeeping, the woman was very apologetic and said something about a discount. That night it was loud again and sounded like a herd of elephants running up and down the hallway on the floor above us. The next day we got our bill for the full priced amount, no discount. When I called the front desk to ask about it, the person said the manager would call me back later that same day. I still have not received a call back. Friends of ours stayed at the Days Inn less than a block away for a much more reasonable price and had a better stay that we did! We will not be back.

chelseainnmn, Manager at Best Western Chelsea Hotel, responded to this review
I am so sorry that we did not meet your expectations and I am also very sorry that no one got back to you later that day as you were promised. That message was not passed along to proper person and for that I am truly sorry. While we are aware that the hotel can be noisy when busy we unfortunately do not always know when it is adversely affecting our guests. Please contact Perry Sloneker our General Manager and he will provide you with the appropriate discount.

"A Great Place to Stay"

5
14/04/2017

Best Western Chelsea Inn in Monticello is a great place to stay. The accommodations are excellent. The rooms are clean and comfortable. The staff is friendly, yet professional. They have a wonderful breakfast selection and at night they provide soup. They have a well maintained pool and whirl pool. The have free wi-fi. They have an exercise room. Could not ask for more.

"Great stay"

5
09/04/2017

Stayed in the King Whirlpool Suite. Spacious and relaxing. Would recommend to everyone. Next time we want to get away but not travel far, we'll be staying here in Monticello MN at the Chelsea Hotel Best Western Plus.

"Bad"

2
13/03/2017

I did not have a good experience at all. The hotel was a little on the other side needed some updates. The customer service was not there. I was unable to use reward points to use for my free night stay. Breakfast was not good it lackef a lot of flavor

"Late night stop"

5
27/02/2017

Very refreshing! Stopped late on my trip from Ohio to North Dakota with my 2 dogs. Super friendly Michael welcomed me and got me a great room for me and my puppies. Room was beautiful and clean, new carpeting. I LOVE SOFT NEW CARPETING Shower worked great, tub drained great. Bed was comfortable. Quiet room. I make this trip often and will return. Now my favorite place! The workers in the morning were super friendly and the breakfast was very good. THANK YOU

"Best Experience, Hands Down"

5
21/02/2017

They have a way of making you feel at home throughout the entire process. My family and I have been going here for six years now for the same weekend and my kids are the ones that make sure I book it every year. Just a good time for us at least, I hope you feel the same on your visit. If you do visit, tell Perry that the Lee Family sent you! :)

"Graet Experiene, Highly Qualified & Peofesional Staff"

5
04/02/2017

Simply the best, professional stay I have had in 40 years of Business Travel. Great Breakfast presentation. provides different soups during the evening, well appreciated during the winter in Minnesota. Great value for the Business traveler and central located to many good restraunts. Staff are more than helpful and very professional.

"Very clean, great stay!"

5
26/11/2016

We really enjoyed our stay at this hotel. The staff was friendly the helpful. The room was a good size and very clean. The kids especially enjoyed swimming in the pool. I'd definitely recommend this hotel if you're looking for a place to stay in the Monticello area.

"The go-to."

5
12/11/2016

The staff treats you with respect and professionalism. Not once in a while, but every time. I have been here very often, and if for some reason it's not available, I will drive on. Breakfast is pretty mechanical, but tasty. The soup at night is a nice touch. They were remodeling the outside, but they kept to themselves perfectly. I appreciate everything about this place. Will go again.

"Baseball game in Buffalo"

4
16/10/2016

Very clean. Recently remodeled. Pools were both open and in good shape. Room was clean and modern. We had RM# 207, wifi worked great. Hot water was strong. Breakfast was good. Pd 130 + tax for 2 queen room

"Weekend getaway"

4
26/09/2016

We stayed here a Sat and Sunday night. They are doing some construction outside, but we didn't hear that at all. We were concerned it would wake us up early Monday, but not at all. The breakfast was normal continental breakfast, but they had some one dedicated to keeping things clean and full which was nice

"Great hotel experience"

4
19/09/2016

Hotel parking lot, main entrance, pool, rooms and eating area were clean. All staff members were knowledgeable about the area, could recommend stores for our specific needs, were friendly, efficient and helpful. We would definitely stay there again if in the area.

"Great Hotel"

5
17/09/2016

This is one of the nicest Best Western we have been to. The hotel is in a great location just off the Highway with restaurants and shopping. The rooms are very clean and quiet with has a mini fridge. The hotel also is Pet friendly which is very important to us. The Breakfast is amazing and the Staff is always there to help if necessary. Couldn't get any better Left with a great night sleep and a full stomach

"Love my Little Best Western"

5
09/09/2016

This is my favorite hotel. They keep the soup on till 9PM. Nothing better than having hot soup on after driving in the snow from the airport....The staff is fabulous and are always at the top of their game.

"Great hotel, great value"

4
04/09/2016

Stopped here on the way across the country. Rolled in late and ended up leaving early, but we were still able to appreciate the hotel itself. The staff were quite friendly and willing to help. Rooms were clean and tidy, beds were comfortable, and we slept quite well! Also pet friendly, which was a bonus for us.

"As good as It Gets !"

5
27/08/2016

ALWAYS a pleasure to stay in Monticello at this wonderful place. They make you feel like Family ! They make my dog D.J. Pug feel like Family ! I love this place ! Also an incredible employee overnighted my cell phone to me after I unknowingly dropped it in their parking lot when leaving.

"They go above and beyond!"

5
24/08/2016

I had 20 members of my family stay at Best Western this past weekend for my daughter's wedding. We even held the rehearsal dinner in the conference room - which was wonderful! On Saturday, everyone was caught in a downpour at the outdoor wedding and they offered to throw their clothes and blankets in the dryer for them. I had many comment on the great breakfast and how friendly and helpful the staff was, especially Amber and Cindy! Thank you so much!

"Birthday "

5
22/08/2016

Went to visit family for sons birthday I love their suites great breakfast amazing pool a lot of Space in their suites plenty of room for five kids relaxing time in the Hot tub front desk was very helpful helped with a late check out due to my kids sleeping in because their beds were so comfortable

"Being Remodeled and in need of a Remodel"

3
22/08/2016

The evening staff were both friendly and accommodating. The room was in need of a remodel and the location is being remodeled. The queen size beds were comfortable but the kiddos stated the pull out bed mattress was horrible and they've never complained about a pull out before. Air condition filters needed to be cleaned. I smell it as soon as I walked into the room.

"Enjoyed my stay"

5
21/08/2016

Loved the friendly check-in staff, clean rooms, clean fresh linens, clean bathrooms. Totally enjoyed my stay. I stayed in room 109 with wife and two kids. I couldn't have asked for better. Good value for the price. Keep it up folks. I will definitely be back.

"Best Western Monticello - Family Friendly"

5
18/08/2016

When we stay at this Best Western, we always invite the grandchildren to come to swim in the pool. We use the breakfast area to have pizza or sandwiches after their swim. The evening soup adds a nice touch and the breakfasts are very good--especially the cinnamon rolls!

"Clean and quiet"

5
13/08/2016

Room was clean and quiet which is all I need for business trip. Breakfast was adequate, fruit was sporadic, coffee was great. Having to frequently re-log in on the Wifi was a pain. Hotel staff was friendly and responsive.

"Good place"

5
13/07/2016

Last minute stay, hot soup in the lobby, nice room. We forgot a piece small piece of luggage, we were called a few hrs after we left and told we had left it, they mailed it to us and we had it it 2days. Good staff

"Overnight stay was excellent!"

5
06/07/2016

We were upgraded to a suite - as Platinum BW reward member. Beautiful rooms - new furniture in the living area.. very clean! Staff friendly, and helpful. Breakfast was normal Buffet fare - but filling. would stay here again.

"weekend stay"

4
05/07/2016

over all stay was good, clean room and hotel. Sat. breakfast was great but he Sun. breakfast would have been better to go out somewhere else. staff helps as much as they can. pool and hot tub were both clean and perfect temperature. AC control easy to use.

"Fair overnight"

3
29/06/2016

When we checked in the desk clerk couldn't find a standard room where we requested, so he gave us an "upgrade". Big deal!! Living room area had an old saggy couch, a floor lamp that didn't work and another TV. Don't know who would want to sit on the disgusting couch to watch TV in this room. A desk in the corner but no office style chair to sit on, so you needed to use one of the arm chairs which left you looking up at your computer. Not really that comfortable!!! The worst part was when I tried to take a shower late that night. No evident way to turn on the shower head! I like a shower after a hard day on the road, but not here. When I complained to the desk clerk in the morning, she said the end of the faucet where the water comes out had to be pulled down to divert water to the head. She says it was the only one of its kind in the hotel and she'd had previous complaints. I asked her why they didn't just change it to a standard spout, with a pull up knob on top? I didn't get the clerks name, but wish I had, because she was excellent. I left the bill with her while we went for breakfast. When I came back, she'd reduced the bill by $10, gave me 1000 points, and a card for 25% off our next visit. WOW!!! That is what I call responding to a customer's concerns. This hotel was built in 1999 and shows it. Badly in need of an update.

"Love to stay here"

5
13/06/2016

I love it that they remember my name, room preference, the rooms with the jetted bath tub and mostly that they have the soup hot on a hot snowy Minnesota evening after a long drive in from the airport.

"Excellent place to stay"

5
09/06/2016

The Chelsea Inn & Suites is an excellent place to stay, whether for a week or a night. The price is reasonable, the beds are very comfortable, there is free breakfast in AM and free soup in the PM. The hotel is located near the interstate highway, so it is convenient for travel.

"Great place close to Albertville Oulets"

4
02/06/2016

Great little hotel, close to Albertville Outlets and shopping. Friendly staff Excellent parking Clean rooms Awesome showers Great breakfasts Recommend staying here Great access to interstate to get anywhere you need to get to in the shopping areas

"Great stay"

5
27/05/2016

My kids and I enjoyed our getaway here. For the kids, pool and breakfast buffet are the key things, and Best Western delivered. For me, I want a clean, comfortable, quiet, safe place to stay, and again, Best Western delivered. The front desk staff provided driving directions for our outings. Highly recommended - we'd stay there again!

"Just what we needed"

4
27/05/2016

We had a great stay at the Best Western Chelsea Inn and Suites. The staff was very nice and we never felt ignored. The breakfast was a hot breakfast where we had a combination of pancakes, hot omelettes, ham, oatmeal, yogurt and fruit. The pool was great for our kids and they even accommodated our puppy! Will definitely stay there again!

"A Minnesota Delight"

5
18/05/2016

Extremely well managed pristine property. Very pleased I stayed at this off the beaten path BW in Monticello, MN. Its all about caring management and staff. These folks exhibit the best in what used to be considered "American Pride in Ownership". Clean and comfortable at a reasonable price. Quality property management here for sure.

"Great Hotel"

5
26/04/2016

This is my second stay at this hotel. The property is very clean and well maintained. The staff from the GM to housekeeping are all wonderful. Nice hot breakfast in the morning and hot soup in the evening. Among the "Best" Best Western Hotels; better than some 4 star hotels. I would recommend this hotel to anyone.

"Great place"

5
11/04/2016

Very nice, affordable, clean, and helpful staff. The breakfast was great, the hot tub and pool area were awesome. The internet was very fast. At check in there was a cancellation and the front desk person gave us a better suited room that was actually cheaper!

chelseainnmn, General Manager at BEST WESTERN Chelsea Inn & Suites, responded to this review
Dear Troy S, Thank you for taking time to share your kind words about your stay with us. We greatly appreciated the comments we receive and we are so happy that the room change worked out for you! Hope we see you again soon!

"Great service and wonderful experience"

5
10/04/2016

We were welcomed by a very friendly staff member who checked us in. Love the hardwood looking floor in the entry way of the rooms. The beds were comfortable. They have real coffee mugs and water glasses instead of plastic and Styrofoam ones in plastic bags. As a REWARDS member we had a little goodie bag waiting for us in our room. Internet was free and easy to login in to. Breakfast was yummy.

"good location friendly staff"

5
08/04/2016

Stayed at this hotel for 2 night, good breakfast and hot coffee all day. Clean pool and hot tub. , nice size room., Had a room by stairway and people running up and down at 3:00 am. Not hotels fault. This is well maintained hotel..

"Absolutely Best Place to Stay"

5
08/04/2016

From arrival to departure this is a very friendly and comfortable place to stay. Rooms are comfortable. Pool and whirl pool and work-out room are all available. The staff are very friendly and helpful. Located just off I94 - easy off and easy on. Conveniently located near Albertville for the shopping enthusiasts.

"Always happy with BW Chelsea Inn"

5
13/03/2016

I have been holding a group scrapbooking event here at the BW Chelsea Inn twice a year for the last ten years. We are pleased with the location, the cleanliness, the friendly staff, the breakfast, etc. If I had any complaints, it would be how noisy the lobby and breakfast area are in the mornings. I feel that the noise level is increased due to the sound echoing in the open area.

"Very Nice Stop"

4
10/03/2016

Great rooms and staff. Workout room is very nice too as is the breakfast. They do allow dogs for a charge and there is a Starbuck's at the Target in town. This is my go to spot when traveling through the area and I highly recommend it.

"very nice place"

5
27/02/2016

Love this place stay here once a year to visit Daughter. Staff is very friendly always there is a Walmart ,restaurants, very close ! Breakfast is good rooms clean you can also use the anytime fitness that is very close by

"nice place"

5
10/02/2016

were there for Gopher State nationals wrestling tournament, it was a very clean place, friendly staff, nice rooms & comfortable beds. Bathrooms were very clean which was nice to see. Breakfast was good all though the eggs would be nice if they were actually scrambled. A hassle free stay

"Short happy stay"

5
05/02/2016

My daughter I stayed one night for a volleyball tournament. We arrived late and we were offered hot chicken noodle soup. It was unexpected and really hit the spot. The room and clean and the bed was comfortable. I wish I had been able to get a room with two beds, without getting a suite. It worked out fine since we had king.

"Enjoyable"

5
27/12/2015

We enjoyed our stay. Our daughter and her family recently moved to the area so we will be returning to this area and this is the hotel we will be staying at. Everything was great quality, the hotel entrance was inviting, the fireplace was burning, everywhere we went was very clean, and the staff was friendly. Our grandkids played in the pool, it was clean as well.

"Great Place to Stay"

5
23/12/2015

We have stayed at this hotel a few times and highly recommend the suite rooms, clean and comfortable and the staff is very helpful and friendly. Breakfast was warm and plentiful and we used the laundry facilities which were easy to use.

"The BEST Best Western we've stayed at!"

5
20/12/2015

We were VERY impressed! Wood floor, spacious and awesome amenities. The fresh soup in the evening (5 bowls later) was DELICIOUS! The Manager of this location deserves every award he/she receives. The staff was incredibly friendly. Complimentary breakfast was great (sausage gravy, biscuits - yummy). I would recommend this Best Western to anybody and everybody - we will definitely stay there again.

"Nicest Best Western I've Stayed At"

4
12/11/2015

Overall a very pleasant stay. The pillows were amazing, the rooms had wood floor when you walk in, and everything was clean and well kept. The breakfast was good (they have a pancake machine!) and the staff was extremely helpful. Only issue I had was a draft that was coming through the window. I turned up the heater, but it still fogged up and whistles pretty bad.

"Excellent Hotel and 1 Exit from Outlet shopping"

4
12/11/2015

This hotel was excellent super clean,comfortable beds,I didn't like the pillows but that's just me.The staff were very helpful,breakfast was great.I think I would have to say the location is what will bring us back next year...

"Excellent Overall Experience!"

5
05/11/2015

If you're traveling to this area, don't consider another hotel! The room was incredibly clean and they have free soup at 5! I would without a doubt stay here again! The staff is there to help with whatever you need. The breakfast is also great, with a variety of hot foods (pancakes, ham, eggs, etc) to yogurt, cereal, and bread foods (bagels/cinnamon rolls/muffins).

"It was ok if your not looking for anything fancy"

3
17/10/2015

Our room was clean and the staff was very nice. Although we did have a few minor issues. The toilet in the mens bathroom in the pool area was broken. The vending machine eats quarters, and when you actually get it to take your dollar the item you select gets stuck. We tried to get three different items and it happened with each one. And the last thing was that our mini fridge in our room did not work so our food went bad durning the night….

"Family Wedding"

4
16/10/2015

Nice hotel, great breakfast. Concerned about large bug found in our room. Bed was uncomfortable. We were told that the bug was a beetle but when we looked it up on the internet & compared it, it was a cock roach. The hotel was clean, the staff is great. We also noticed people had their dogs staying with them. One of the dogs was a Pit Bull & he was a little out of control. The pool area was great, we used it a couple of times.

"They Steel your deposit"

1
09/10/2015

Had three rooms reserved had to cancel they only canceled one and charged my account as a no-show for 111.00 and 96.00 on the two rooms they say we did not cancel we are a small nonprofit this is a lot of money for us so they must be hurting to steel from nonprofit so stay at your Owen risk

"on business"

5
08/10/2015

Very clean, comfortable, delightful staff. I have absolutely no areas needed for improvement!! I liked the option of not needing to have linens changed, etc...feels better for the environment. I stayed 2 nights.

"Fabulous"

5
07/10/2015

Can't ask for a better staff, efficient and friendly. All employees did their job very well. Our stay was wonderful, comfortable and enjoyable in every way. A great breakfast and the added touch of soup in the evening. Fresh baked cookies for their guests. The room was comfortable and quiet.

"Great Stay"

4
01/10/2015

i stayed 2 nights and had an overall great stay. the breakfast was better then average treats in lobby throughout the day. staff was very friendly. room was clean, wifi was fast and quit rooms. everything you need in a motel for a great price.

"leisure"

5
30/09/2015

Hotel had very friendly, helpful staff and place was clean. Enjoyed my stay! The breakfast slection was tasty anda good assortment. The rooms were spacious, clean and very nive decor. The rates were good and location was easy to find.

"Good deal for the $$$"

4
28/09/2015

This hotel was a good price for the $$$. Booked at the wedding rate for a block of rooms. Very good Customer Service. Nice breakfast room and pool. Rooms were clean . The only negative comment would be that there was no outside area for people to sit at. No patio or picnic table. All the smokers were out in front of the hotel, would of been nice to have had a place for them to go on the side of the building rather than in front of the main door. I'm not a smoker and I would of liked a place to sit at outside of the building as it was so nice out.